Best Western Hotel Norwalk, Norwalk

Whenever I am in this area and need a nice place to stay, this is my go to hotel. It is conveniently located near my friends and family, the staff is very warm and friendly and the accomodations are clean and comfortable. The staff go out of their way to help in any way possible and always have a smile for everyone.

Our first mini-vacation since "the pandemic" . In town for a family "do", and arrived a day early -- on purpose. The day was cold and gray, and flakes were flying,,,not accumulating, mind you. Upon inspection, the indoor pool room also had a 'hot tub/jacuzzi'. After checking in, and getting our room -- very roomy and comfortable, too -- I changed into my swimsuit, and headed to it. I was quite pleasantly surprised with my first step into the shallow end -- it felt almost like a spa. Absolutely marvelous!!

My wife booked us into this reasonably priced Best Western Hotel for a baby shower. I was surprised by how nice this hotel was. It is conveniently located and has all the amenities that one would expect. I was amazed that everything in the room worked and that made for a pleasant hotel stay.

The bathroom floor was home to a collection of other peoples pubes. The bed was very uncomfortable… cheap and very old mattress. I did not see evidence of bedbugs thank goodness. Location was what we needed and that's about all we got.

Krystal Holland, General Manager at Best Western Norwalk, responded to this review
maryfoyder, thank you for taking the time to rate and review your most recent stay. We are sorry to hear of the experience you state you had. I hope you were able to alert the staff to these issues so they could remedy the cleanliness issues. We will share your feedback with the staff so that we can make improvements where needed.

Hotel is 26 minutes away from Cedar point it's decent for the price but not the greatest now I truly believe in you pay for what you get hotel rooms should cost less for the quality of hotel this is Thanks

Krystal Holland, General Manager at Best Western Norwalk, responded to this review
Executive007, thank you for taking the time to rate and review your most recent stay. We are sorry to hear we were unable to meet your expectations. We will share your feedback with the staff so that we can make improvements to offer a better experience.

Conveniently located with all you need nearby. Had I known I would have brought swimsuit as they had a lovely pool &whirlpool with umbrella tables out front. My husband and I arrived late from traveling many hours to a cooled room that was refreshing. We picked up food and returned to eat out front on the tables provided. Lovely town. Enjoyed a little drive down Main Street to view the older beautiful historic homes. If we would have had time we would have visited Cedar Point-only a half an hour away

For the price, the hotel wasn't very good. Slow draining sinks and tubs. Broken items were not promptly fixed. They need 24 hour maintenance at this hotel, plus upgrade the rooms. Toilets feel like you are almost sitting on the ground.

I was here with a sports team and would have canceled my reservation if I wasn't part of the group. My husband actually left a day early due to the poor quality. Very old building with new paint and carpet. Whole place was damp, and smelled. All Exterior door locks were broken. I would never have stayed here alone.

Krystal Holland, General Manager at Best Western Norwalk, responded to this review
579Jbec, thank you for taking the time to rate and review your most recent stay. We are sorry to hear that we were unable to meet your expectations. We will share your feedback with the staff so that we can make improvements where needed.

The rooms were not ready upon arrival. The poor lady at the hotel had no ideal maids were not doing their jobs. The first room was stripped down and not ready for guest. The second room looked like maid took nap in both beads. The third room was ready. I still wiped down all services. They were obviously having maid issues. The lady at the desk felt so bad of our experience. We have stayed at this location several times and will again. it's usually clean, quiet, the beds are firm, close to Sandusky and Cedar Point without the more expensive prices. Close to Bob Evans so you can eat a home style meal. Good news they were interviewing maids.

This was the worst representation for a Best Western motel. The room was dirty, run-down and the door would not even open due to a broken hinge. A fire hazard in the worst way as it took major muscle power to get out of the room! Getting inside the room was even worse!

Krystal Holland, General Manager at Best Western Norwalk, responded to this review
k0fall0n, thank you for taking the time to rate and review your most recent stay. We are sorry to hear we were unable to meet your expectations and the issues you endured. We will share your feedback with the staff so that we can make improvements where needed.

Got up at 6 o'clock in the morning went out the back door and there's people lounging around drinking at that time in the morning pretty scary stuff The elevator smelled the marijuana. Don't think I can recommend this motel because of the people outside the back doors

Krystal Holland, General Manager at Best Western Norwalk, responded to this review
thier42022, thank you for taking the time to rate and review your most recent stay. We are sorry to hear that we were unable to meet your expectations. We will share your feedback so that we can make improvements where needed.

Bathroom vent and heating and cooling systems did not work, it was late and I didn't want to have to pack and move rooms so I didn't report but was very disappointed. Also the key card didn't work as soon as I got to my room then again NONE of our key cards wouldn't work the next morning. We had to make three trips to the front desk that issue fixed because it wasn't fixed the first time.

Krystal Holland, General Manager at Best Western Norwalk, responded to this review
destinytucker30, thank you for taking the time to rate and review your most recent stay. We are sorry to hear that you did not experience a superior stay. We will share your feedback with the staff so that we can look into the issues you state you endured. We hope you will give us another try in the future if in the area.

With the weather changing we decided to do a quick road trip. The Best Western had a great location only 10-20 minutes from Lake Erie hotspots. Made the decision based the best looking pool in the app we were using. Was not disappointed. The pool was large, the hot tub hot and was open from 8a-11p. We upgraded to a large room and it was perfect for our group. Staff was exceptional at every level. We'll be back.

Best hotel ever to stay at with a family of 6! The pool & hot tub was AMAZING!! Breakfast had multiple choices! Rooms were clean & super neat! Definitely going back! & can't wait either !!! We had a 3 Queen Bed room!

The pool is wonderful it's clean it's large it's warm. The hot tub is falling apart and it's gonna have to be put down for repairs very soon. So if a hot tub is important to you I would definitely call and see if it's available. The website says for breakfast this is a lie. The only thing they had was hostess packaged donuts, honey buns, coffee cakes and fruit bars. Cold cereal. Make your own waffle. Jimmy Dean frozen breakfast sandwich microwavable. They had no fresh fruit or yogurt. The breakfast is definitely not up to par with other BW's. The staff is very opinionated and not helpful. Made a lot of excuses for things that weren't done. Our room was not serviced daily, we were there five days and the trash was emptied once and our beds were never made.

Krystal Holland, General Manager at Best Western Norwalk, responded to this review
coolaidmom, thank you for taking the time to rate and review your most recent stay. We are sorry to hear that we were unable to meet your expectations during your stay. We will share your feedback with the staff so that we can make improvements where needed.

Excellent value for the price and very clean and quiet...Staff was very polite and helpful..property was well maintained. Pool and hot tub where very good. Breakfast was always hot and ready on time and

Only 10 minutes from Kalahari this hotel is a jewel!! We had 3 queen beds with an inside balcony overlooking the indoor pool and hot tub. The pool is heated and the hot tub was awesome! Very reasonably priced for what you get. The room was huge! 3 beds, side chair, desk and chair, dresser and TV. I've never seen a hotel room with 3 queen beds. It is a bit dated but it's very clean and the staff is very friendly . There's a Mexican restaurant across the street, a subway and Dollar General next door and only 1 mile from a bar called The Office with karaoke on Friday and Saturday nights. It was a girls night with 3 sisters and we had a ball. We found a state liquor store inside a grocery store that sells prepared foods 5 minutes away. We got some great barbeque chicken wings. We were there to see our niece in a competition at Kalahari so we only stayed one night, but we will be back! Also Skylar at the front desk is great!

I had to stay overnight for work and the hotel staff was amazing. The room was clean and comfortable. The breakfast was good. The property was nice and location was perfect for where I needed to go for work. Overall great experience.

Excellent stay, comfortable bed and clean linens. Breakfast was ok, they will be adding to it soon. Friendly staff very willing to answer questions concerning opening corporate account. I will stay here again if in the area.

The hot tub gives a good back massage but the breakfast might be late. Most of the staff is professional and courteous but breakfast might be late. The laundry room was helpful with replacing towels because we forgot to put the tag out for service.

We stayed at this property for 3 nights and the hotel was fantastic! The room was nice and clean and it had an indoor pool. We will definitely stay at this hotel again when we have another tournament in Sandusky coming up in April!

Breakfast was available, but lacked fresh or semi-healthy items. No gluten free options available. Noisy fridge/heaters making it difficult to sleep. Cleaning staff do not wear masks when cleaning rooms, putting potential guests at risk (who may or may not be vaccinated).

Krystal Holland, General Manager at Best Western Norwalk, responded to this review
Theresa L, thank you for taking the time tor ate and review your most recent stay. We are sorry to hear that we were unable to meet your expectations. We will share your feedback with the staff to make improvements where needed.

We started here and though the prices were fair, the rooms were disgusting. We had two rooms and one had a used feminine product in the trash can and blood on the sheets. The second bedroom was still dirty and no towels

Krystal Holland, General Manager at Best Western Norwalk, responded to this review
alyssah6142021, thank you for taking the time to rate and review your most recent stay. We are sorry to hear of your experience. I hope you were able to report these issues to the staff and they were able to remedy the matter immediately. We will share your feedback with the staff so they can make improvements where needed.

My brother and I stayed here during our trip to cedar point for 2 nights. I was not expecting much for the price, as every hotel closer to cedar point was very expensive due to halloweekends happening. Here is what I thought about it. I would stay again as long as the price is cheap. The hotel could use some updates like in the bathroom but overall worked for showering and sleeping as I was not spending much time at all in the hotel. *Pros -Room was pretty clean -The best water pressure I have had at any hotel -Sink was outside the bathroom (I just prefer this, makes multiple people getting ready easier) -AC Worked Well -Easy and friendly check-in with express check-out -Outside doors required key card *Cons -Very few towels in the room (no hand towel to be found?) -COVID Breakfast, doughnuts, honey buns, and frozen sandwiches. -Bed was pretty hard and not too comfy (I was so tired at the end of the day this didn't end up matting much to me personally) -Bathroom was small and did not have a fan just a very dim light and heat light. When booking hotels for cheap I do not expect much from them. This hotel is far from perfect but it worked for what we needed.

This hotel needs desperate attention and remodeling. It smells like awful cigarettes. The fitness room had non working equipment, the equipment looked like it's from the 80's. Would not recommend. Room was dirty

Krystal Holland, Owner at Best Western Norwalk, responded to this review
aebrown22 thank you for taking the time to rate and review your most recent stay. We are sorry to hear that we did not meet your expectations. We will share your feedback with the staff so that they can make improvements where needed.

This place really went down hill. There was a hole in the ceiling above the shower from removed fan or something. There was a long black hair in the sink. The toilet paper roll holder was broken. The room smelled like a smokers room sprayed over room deoderant

COVID has its impact yes. But, as a reason for certain services built in to a hotel to be non existent? I was excited, and let down. Their staff did their best, unprofessional moments, but still good.

Krystal Holland, Owner at Best Western Norwalk, responded to this review
avidtravler2021 thank you for taking the time to rate and review your most recent stay. We are sorry to hear that you were dissatisfied. Please feel free to contact management to elaborate on the services we were lacking, so that we can continue to work on making improvements for a better guest experience.

Good stay for the price. Everything was clean and orderly, the staff friendly and helpful. We will stay at a Best Western again. We do not travel much, but will consider this clean and comfortable place in the future.

rooms were very outdated, lots of water stains on bathroom walls, breakfast options were terrible, 2 out of 3 mornings no coffee, staff at the desk was the same person working breakfast - short staffed - same issue all 3 mornings. rate was told at 220/night on 3 different calls, got billed 1 night at 220 and the other 2 at 434. When questioned they said we give out the average rate.

Krystal Holland, Owner at Best Western Norwalk, responded to this review
tmtomassetti, thank you for taking the time to rate and review your most recent stay. We are sorry to hear that we were unable to meet your expectations. We will share your feedback with the staff so they can make improvements where needed. As for the rate, your reservation was made through a third party booking agent. They do typically provide you with an average rate of your entire stay. That is out of the control of the hotel or staff.

Where to begin...Price gouging for an event weekend should at least be countered with being on your "A game". We paid more than $300/night to stay in a Best Western with broken elevators, a 'towel shortage', and the wrong room (with a broken door knob. Printer in the business center was broken too. The only thing they seemed to excel at was making "Out of Order" signs. I chose this hotel several years ago because it seemed to be the nicest in town. I no longer feel that way. And the day manager was an a-hole. All he would say is 'you got what you asked for.' Place is looking rather run down too. Landscaping is unkempt, trash all about. Pretty angry with the whole experience.

Krystal Holland, Owner at Best Western Norwalk, responded to this review
J8831 thank you for taking the time to rate and review your most recent stay. We are sorry to hear it was not up to standard. We have taken immediate action to correct these items. We will share your feedback with the staff so they can continue working on improvements to offer a better experience.

Worst Western Ever (Best Western in Norwalk, OH) Our three-night stay was a nightmare. Here's why: • There was work on the water pipeline in Norwalk so we woke up to no water for bathroom/showers or breakfast the first morning. • The place has a run-down appearance with threadbare carpets and unattractive Art Deco type décor. The door to our room was crooked so light filtered in between the door and frame. However, if you like a very soft bed you'll be happy. • The tub was not cleaned – even after we requested they clean the room and told them about the issue. Other guest's hair was still in the tub and water came to your ankles when you took a shower. • Our room was by the elevator/ice machine. The ice machine stopped functioning and beeped for two days (even though I'd reported it) before they unplugged it and put an “Out of Service” sign on it. • The exterior grounds were not kept up and garbage was in the parking lot throughout our stay. • Breakfast was: Jimmy Dean breakfast sandwiches you could heat up, yogurt, doughnuts in plastic, fruit, and coffee/juice machine – very underwhelming. • The room was not cleaned and we were told you have to ask to have it cleaned. Their version of cleaning was emptying the garbage and giving us two more towels with washcloths. (These were thrown on the rack and we came back to a washcloth in the toilet.) My husband's most impressive find was a chicken nugget under the bed skirt. I wish I could say we put it there. • All this for $125.10 on Thursday night and $269.10 per night on Fri. and Sat. (I guess there was a big event at the nearby racetrack, so they felt justified in price gouging.) The manager gave us a discount, but no apology, when we told him about our experience. He acted put out that we complained. • My card was charged the full amount on the first night of our three-day stay and I called because the adjustment hadn't appeared. It finally appeared the next day. The night clerk was nice and I finally received an apology from her. I'd suggest the owner take a hard look at how this hotel is being run. My degree and work experience are in “Travel and Tourism” and I've never stayed in a worse hotel.

Krystal Holland, Owner at Best Western Norwalk, responded to this review
198dawni thank you for taking the time to rate and review your most recent stay. We are sorry to hear that you were dissatisfied with your stay. A lot of the items are out of our control and I am sorry for the inconveniences you endured, We are still operating on covid restrictions for breakfast and housekeeping. We will share your feedback with the staff so they can continue to work on improvements to provide a better experience.

The room was not cleaned thoroughly. After returning from the amusement park there was a note that the water would be off till morning which ended up being mid morning. Also was called at 2am by desk.

Krystal Holland, Owner at Best Western Norwalk, responded to this review
AmyP51078 thank you for taking the time to rate and review your most recent stay. We are sorry to hear of the poor experience you had. The city water department did experience a water main break that affected all of the area businesses and we are sorry that it caused you an inconvenience. We will address your feedback with the staff to make improvements where needed. We hope you will give us another try in the future.

We stayed a night while visiting nearby attractions. This hotel was very pricey because of location ! When we arrived to check in the entrance had a patio set up outside with lots of baseball teens and families staying. The teens were enjoying their time and spent a lot of time in groups in the hallways. Unfortunately a group was outside my door making it hard to sleep. When I entered the room I was upset that the cleanliness was not there. It was surface cleaned but the dust and grime caked on told me it was never thoroughly cleaned. The bathroom was outdated and very small. The sink to it and counter were in the bedroom part. The tv was very small, and the beds had lost their springs years ago. They actually dipped huge in the middle of mattress. I'm older and hurt my back trying to hurry out of it during fire alarm later in the evening. Speaking of fire alarm . We got to bed about 1 am due to noise of teenagers. At 5 am we were woken by fire alarms. Everyone was outside in the rain while the fire department checked for fire. This took an hour. I'm so glad there was no fire however 5 am. I couldn't go back to bed! I spoke to the desk the next morning about problems and I was given 20% off my bill. I appreciate gesture but it still was an awful night! At 6 am they hurried and put breakfast together after fire fighters left. The gentleman was so friendly and a ray of sunshine! I wish I could remember his name.

Krystal Holland, Owner at Best Western Norwalk, responded to this review
Thank you for taking the time to rate and review your most recent stay. On behalf of our entire team, I would like to apologize for the experience you had. Guest satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Overall the hotel was decent. but I wouldn't stay there again. Rooms were not very clean. There were fake nails and candy on the floor and we could never get in with our room key and it was noisy. I hate to complain but we stayed 4 nights and our room was cleaned once. We had to ask for clean towels everyday.

Dust mounds in the corners of the room. Half eaten beef jerky and wrappers behind the night stand along with Reese cup wrappers on top of a mound of dust. Walls our thin could here kids crying and adults talking. Car alarm went off 3 times outside of our room throughout the night!

Susan Schoewe, General Manager at Best Western Norwalk, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our goal is to always give every guest every time a clean and comfortable room and we are sorry we did not accomplish this for your stay. Please know this is not our standards and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The hotel was ok, nothing fancy. One of the outside doors that should have a key card for entering was broken, that was a safety concern for me. The lights in the hotel flickered a lot. The staff was very friendly.

We arrived around 6:30 p.m. due to the weather being horrible and living almost 2 hours away. Adam who which got us checked in and explained everything very well what was offered. He was extremely kind and generous! We will definitely be staying again.

I always look for a Best Western and this one was a longer drive from the OH Turnpike exit than several other hotels. But it was worth the drive for the value and comfortable room. The front desk clerks were helpful and friendly and doing the best they can during a pandemic.

overall, it was a good stay, the room was huge (4 Queens) and the we enjoyed the jets in the tub. The fridge and microwave made it easy to eat in, and the staff was mostly helpful. The three stars comes from the fact that the hot tub was so chlorinated it ruined our suits and they were new for the trip. Nothing g was done and the attendant tried to deny there was a problem, though we happened to have a photo of one suit before it was ruined.

We stayed at this property in the winter and it was very nice. Rate was very fair, rooms clean and the breakfast was good. I did hear the rates go up drasticly in the summer and thats a shame but I guess with few hotels in the area they can command higher prices. The pool are was also very nice.

It's a standard hotel room, but it was equipped with a microwave, refrigerator, an exterior vanity, and a decent amount of space for a pretty decent price. I didn't get a chance to use the pool, but it looked inviting and well kept. The staff was very friendly and helpful. We requested a shaving razor and the manager at the front desk prepared a little goody bag for us with bottles of water, candy, and snacks along with the razors. When we wandered out of our room for a break, he invited us to have coffee or tea and turned the kitchen lights on for us. Continental breakfast was standard and ok. Nothing special but did the job for us. I appreciated having anything at all. NONE of these things were provided (except a refrigerator) at a "fancier" hotel at triple the price I recently stayed at. I would stay at this BW any time over the so-called classier hotels. Great job BW!

I've wanted for years to visit Edison's home in Milan and finally was able to fit a stop into one of our road trips. The Best Western Norwalk is close to Edison's home and the other museums in Milan. A problem free stay in a pretty typical Best Western.

Very nice hotel with staff that go above and beyond. Hotel was very clean. Breakfast and pool where excellent . Business center is very handy and the heated pool and hot tub are great.the rooms and beds are very nice. We will keep coming back!

25 mins drive to Cedar Point. very easy drive from hotel to park. nice indoor pool. staff is very nice. rooms are nice. beds are comfortable. breakfast is very good. waffle machines - two. eggs, sausage, bacon, biscuits and gravy. fruits and yogurt. oatmeal and cereal. juice and milk.

I called ahead to let them know we would be late. The gentleman said it would be no problem at all. Checking in was very fast and easy. Breakfast was good. There was a lady constantly stocking and cleaning. Rooms were beautiful! And it was an overall good experience

Close to Sandusky with out the higher price and traffic. Close to a Bob Evans witch serves great food. The rooms are clean, the maids wonderful. The beds and pillows comfortable Only problem it had a musty smell when entering. However, it went away quickly once air was turned up. They were remodeling witch was a little messy. The breakfast was good. The internet speed was a little slow, We always stay here when traveling through area. .

This motel has clean rooms and good people. The included breakfast is hot ,well prepared and good variety. Many restaurants and fast food places are nearby. My crew and I spent 3 nights during a race at SMP. We will stay again when in the area.

1. Terrible service. When using a gift card, the amount was added to my bill instead of subtracted. 3 phone calls could not remedy the situation (which was a mistake on their part) and now I have to dispute the bill with my credit card company. I could not even get a copy of an accurate receipt showing the correct total on my credit card. 2. Room condition was bad: no working light in bathroom area, A/C unit spewed out white crystals

SusanS6546, General Manager at Best Western Norwalk, responded to this review
Thank you for taking the time again to share your concerns. When you booked your advance purchase rate reservation your total room and tax was then charged prior to your arrival which is required by that discounted rate you chose as was stated on your reservation. When you arrived you presented two gift cards that were indeed credited to your account (sorry for the delay in redeeming them as they just changed our system and the desk clerk was new at it!) and at check out the amount of the gift cards was then credited back to your Visa card. I did send you a copy showing that and I understand that the way the hotel system posts items may seem wrong but you will be seeing that $50 credit any day now as refunds go snail pace in the banking system! I'm sorry that when you told us at check out about the flickering light in your bathroom that it was too late to resolve it. I have advised maintenance as well to investigate the brand new AC unit that was installed in your room because we are constantly striving to improve our lovely hotel here in the heart of vacationland by providing over the top service, full hot breakfast, new upgrades, with our desire to make it right when a guest tells us something is NOT right! We hope you give us another opportunity to show you we truly care!

Great place to stay. Enjoyed the small town atmosphere. Close to several place to eat. Quiet, away from the interstate. I had a wonderful breakfast with several choices of protein. I enjoyed being able to sleep in and still have breakfast.

Stayed 2 nights for a trip to Cedar Point. It's about a 20-30 minute drive. Free breakfast was good, staff was nice and our room was clean. Our only complaint was the condition of the pool and hot tub. They were disgusting! The water actually smelled like dirty socks and was cloudy. There was also gobs of hair in the pool. We did not use either the pool or the hot tub while we were there. We reported this to the two different front desk attendants and were told both times it wold be reported to housekeeping. Pretty disappointing as we paid for amenities we could not use due to their condition.

SusanS6546, General Manager at Best Western Norwalk, responded to this review
Thank you for sharing your stay with us and we apologize that you were not happy. Our goal is give every guest, every time a clean and comfortable stay and it's great to hear we got that right. We have an outside national company that monitors the chemicals in our pool and spa so we are very sorry that there was an issue when you finally got the opportunity to stay with us after so many cancelled attempts! Our pool and spa are not large and when there are a large number of people that use it in a short period of time it does take the filters more time to catch up and we have advised our company to evaluate the system to make it better for all of our valued guests such as yourself! We hope you will give us another opportunity to be your lodging destination and show you we truly do care!

Staff was really polite and friendly, hotel was clean. We stayed here after Cedar Point only 30 min drive maybe less. I would stay here again. Breakfast was nice also. The hot tub had a weird smell, but other than that was a comfortable stay. Would stay here again.

Good over all. Somewhat overpriced. Staff was friendly. Not always immediately knowledgeable. But, a good attitude and effort goes a long way with me. Fitness center was as good as you'll see in a hotel these days: cable machines, light dumbbells, bike, treadmill. Pool is nice, indoor, a little small. Bed was saggy. Breakfast was great. one of the best I've had: Cheese omelets, and fried eggs, bacon and sausage, biscuits and gravy, corn beef hash, waffles of course, cereal, yogurt and a lot more. Breakfast nook is a little crowded.

My boyfriend and I scheduled a trip to Cedar Point accompanied by five teenagers. I originally booked Best Western because they were the only hotel close to the park that could accommodate one room for all guests for two nights. I booked one room with three queen beds and upon arrival the nice lady at the front desk advised my room had been upgraded to 4 queen beds and no additional cost, due to the hotel being at full occupancy. After driving almost 5 hours (with 5 teenager remind you) it was nice that we could all be comfortable. Our room was huge!!!!!! Everything was clean and organized. We had breakfast both mornings, and with 5 pick teenagers (all girls I might add) they were satisfied. I was extremely pleased with our stay and our accommodations. I would HIGHLY recommend this Best Western location and should we every plan another trip to Cedar Point this will be my first choice. Thank you Best Western!!!

I think your facility is excellent great staff Mr. Jon Martin when out of his way to make our stay super great, super friendly staff so in little words keep up the good work. They have nice variety of food in their breakfast included, the location to get out of the Sandusky mess just stay 20 minutes away in Norwalk and in this great hotel Weill make your stay a lot better and enjoyable.

Beautiful hotel, very clean and Reece was the best man to run your front counter. Always super happy and an absolute blast to talk to. He's the reason I'd come back here. From your EVO shootout friends. HE is the BEST

No complaints here. Some people outside were a bit loud but did quiet down and we had a good nights sleep. Didn't eat their breakfast but many restaurants are located nearby. Offered a newspaper upon check in which was appreciated.

Good and plasent staff greet us and were helpful for the entire stay. The room was very clean and beds were comfortable. Breakfast was good and tasty in the Breakfast room. The buidling was p[asent and colorful.

Incredibly helpful and friendly staff! Perfect location from cedar point- only a 20 minute drive. The complimentary breakfast was very satisfying, the pool was wonderful and the room was clean and had any amenity we needed. The fitness room is small and provided just what I needed for a quick workout. I mistakenly reserved a room the wrong night, but Adam was so accommodating and very professional. He got us a room with no issues and gave us excellent dinner suggestions complete with a map of the area and phone numbers for reservations. Definitely staying here again and recommending to anyone headed in that area!

The location suited our needs, restaurants were nearby. It was very clean, the staff was friendly, excellent breakfast. I didn't use the fitness center. The pool adjacent to the lobby looked very nice.

I stayed here with my husband and father-in-law while we were in town for the Hot Rod Power Tour. There were several other guests that stayed for the same reason. The hotel staff were very accommodating to everyone on the Power Tour. They even made a fresh pot of coffee for my father-in-law at 11 p.m. The room was very clean and beds were comfortable. Breakfast was tasty; I had eggs, bacon and hash browns.

This hotel was fabulous!!! Extremely clean and the staff was very friendly and accommodating to any need we may have had!!!! The breakfast was fresh. The pool and jacuzzi were very clean and enjoyable!

We were there for just one night, but it was great. The beds were comfortable. The hotel was clean. The staff was very nice and helpful. I would definitely recommend this hotel to anyone staying in the area.

We stayed 3 night and it is a great place to stay the workers are great the rooms was very comfy we stayed there and went to ceader point just a short distance away very friendly staff and a great location really enjoyed our stay

We checked in to the hotel which was over run with noisy young boys who had also taken over the pool. The noise was at a level where I could not hear what the receptionist was saying to me at check in. The boys were running through all the corridors in the hotel and shouting at each other on the way. There were several adults in attendance who did not seem to see that their kids were a problem. We went out for dinner and on return nothing had changed. I called reception and was told that he had spoken to the adults which obviously had had no effect and he was clearly unwilling to take this further. I believe that this group should have been asked to leave the hotel. I have stayed in many Best Westerns and this was the worst experience ever. Sad that hotel staff could not resolve this situation for their guests.

SusanS6546, General Manager at Best Western Norwalk, responded to this review
Thank you for taking the time to share your experience with us and I truly am sorry that your stay was not a pleasant one due to the noisy sports team. The influx of more and more young sports teams to hotels is on the rise at hotels in our area due to a large sports complex built by Cedar Point and though we are happy to accommodate all guests it is a shame, as you noted, that the parents of these teams are often unwilling to control their team members causing other guests to be inconvenienced. The hotel staff does try very hard to keep people in check which is a frustrating situation as we truly care that each guest has as pleasant a stay as possible. Thank you for taking the time to share your feedback and we will be using that to work harder at making each guest stay a better one!

We chose this hotel as the last stop on a cross country road trip based on reviews and that it had a pool and hot tub. We arrived in the evening and after going to dinner, didn't get to bed ‘til late. We immediately noticed a “sinkhole” in the middle of one side of the king mattress, but didn't want to pack up and change rooms at that point. Good thing it was a king size bed, but it was very uncomfortable. Guessing some children has been jumping on it but hard to believe housekeeping hadn't reported it prior to our stay, as it should have been replaced. Strike two! The pool and hot tub were open when we checked in late evening, and we were told they would be in the am. (We noticed a pool and hot tub closed sign taped on the counter by the computer.) When we came down to use the hot tub on the morning, it was closed for maintenance! It seems they choose to clean and add chemicals first thing in the am. How inconvenient for guests! Most resorts with pools and hot tubs do their maintenance early or late so guests can count on being able to use them daily during the posted times for them to be open.

SusanS6546, General Manager at Best Western Norwalk, responded to this review
I am so sorry for your bad experience! That is certainly not what we want to hear or ever plan on! The bed alone is bad enough and I reported it immediately to the owner who is replacing it ASAP. I was informed we have a new County pool inspector in training who changed required testing so it was closed per their request that morning while chemicals were brought to required new levels. We do whatever we can to give everyone a safe experience in our pool area and I am sorry the situation occurred during your short stay. We appreciate your loyalty to the Best Western brand and because of that and that we can't change your experience we will not be charging you for your nights stay. We hope as you continue your travels you stay safe as you go and remember Wherever Life takes you, Best Western is there!

We stayed for 2 evening and was very impressed with the facility. The staff was accomodating, the hotel was clean, the breakfast was great and the pool area was comfortable and relaxing. We were with a large group of people and everyone was happy with our stay. We will stay again!

The beds were clean and the staff was nice. Had a great breakfast. The place is run down and the carpet in our room was very stained. Place needs upgrades as well as maintenance. Bathroom is strange and small with sink outside the bathroom.

SusanS6546, General Manager at Best Western Norwalk, responded to this review
Thank you for taking the time to share your experience with us! Our goal is to give every guest a clean and comfortable stay and we are constantly working to improve that experience! We went through a total gut and remodel just 4 years ago with all new high end finishes and are also currently replacing all the carpeting from that time just to give each guest the best experience possible! I'm sorry you were not happy with your stay but am glad you found us clean and kind as well as enjoyed our full hot breakfast! Even though your reservation came through the Expedia Network we did find your Best Western Rewards and made sure you were awarded those as we appreciate our loyal members! We hope if you are ever in our neck of the woods you will give us another chance to make your stay the Best stay!

Best Western is a great hotel. I'll say one of my top three hotels to go to being out on the road. Every room be clean and decorative. The beds are comfortable, breakfast great, and th he service is great.

I was treated like family during a time i truly needed someone to care. Ive never felt so welcomed in a hotel room. I will always use Best Western now. I am returning to that Best Western tomorrow and staying till my daughters funeral is complete.

We checked in late one evening with other relatives. The clerk offered us connecting rooms. Found the rooms to be clean and well-equipped. Breakfast was pretty typical. We stay here often, and would highly recommend. Great value for the price.

Visited in October, 2018, for one night. Our room, #105, was the dirtiest hotel room I have ever stayed in. The tub had a ring around it, the bottom of the white shower curtain was moldy and black hand prints were along both sides where someone had pulled it open. The bath mat was also black either from not being changed or a very dirty floor. The hand towels under the sink cabinet were dusty from not being used or changed and the wall along the side of the bed looked like someone was spitting on it and there were stains running down the entire wall. Will never go back.

SusanS6546, General Manager at Best Western Norwalk, responded to this review
Thank you for taking the time to share your concerns with us. I am sorry to not be able to locate anyone that stayed in that room for one night in the month of October without having a name to research. I am hoping that it is because when you determined you were not satisfied with your room you let us know and we immediately changed it to one more satisfying for you! This is what we do as we always want to make it right! Please know this is not our standard and our goal is always to give everyone a clean and comfortable stay! We hope you will give us another opportunity to be your lodging destination as we are constantly striving to improve our hotel from recently installing new carpeting to adding to our full hot breakfast! Thank you for being our guest!

Looked up Best Westerns to spend a night while traveling from CT. to Chicago. Liked the ratings I saw on Norwalk, Ohio and chose it for a stay. What a treat! The staff was fantastic, the place clean and they had just put in new beds in the room we had. They were fantastic! It was quiet which is a big plus. The pool was great looking but didn't use. Breakfast was good, standard. The tables were clean. Was worth the visit, kind of wish there was a reason to stay longer but we were on a road trip. If ever in the area we would not hesitate to use again, well wort a trip.

Very pleasantly surprised. Hotel was renovated 5 years ago. Room decor, lobby and dining area were clean and comfortable. Kids enjoyed pool-hot tub. Great breakfast. Will return again. Easy 10 minute drive to amusement park.

Stayed at this hotel for the last 2 years for the shake down drag race. Even stayed in some room 201 has 3 queen beds great for the 5 of us. This room was a disappointment this year. The carpet was so stained that we didn't want to take shoes off. To top it all off the air was not working properly. Had to sleep with windows open and when it was hot out didn't cool down much.When we went to front desk to let them know there was nobody there. We were not in the rooms for the day left at 7 didn't get back till after 10 you would think the cleaning staff would notice the room was so hot Still a good hotel. kids loved the pool after a long hot day at the track. The balcony was nice to watch kids in the pool. Breakfast was nice to get something quick. Check in was fabulous as we checked in around 11pm I will stay here again just hope that they will repair anything needs to be done in all the rooms and maybe update the beds starting to become saggy you just roll to the centre

SusanS6546, General Manager at Best Western Norwalk, responded to this review
Thank you for sharing your experience with us as it helps us to know what we are doing right and where we need to work harder! We certainly appreciate your loyalty to the Best Western brand! We are constantly working on upgrading our lovely property and are in the process of replacing all the room carpets as we also are disappointed in the durability of their recommended brand. Our mattresses are also still under warranty and we have reported comments such as yours to the manufacturer so we can better each guests experience! We look forward to having you stay with us again as our goal is to make our Best Western a Better Best Western!

It was our 20th anniversary. We called ahead to inquire if the pool and hot-tub were in working order. We were told that they were. We inquired again at check-in because we have had experience with them shutting them down for cleaning after our call and before we checked in. The desk clerk stated that they worked fine. While I was filling out the paperwork my husband had parked the car and entered the lobby. He inquired if the pool and hot-tub were working, not knowing that I had already done so. The desk clerk got an attitude and stated that her job was to rent rooms, not pool time. We should have walked out then. We explained that it was our anniversary and that we were renting a room mainly for the purpose of having access to the pool and especially the hot-tub. She said that as far as she knew they were working fine. The hot-tub was not working fine. it was colder than the pool. We found out from other staff the next morning that management knew that the heating element in the hot-tub was broken and had a technician coming in a week or so to fix it, but had instructed staff to act like they were unaware of the problem. The desk clerk was rather nasty to us and directly lied to us. Overall the room and hotel were nice and they were clean. The breakfast was typical for hotel breakfasts. Biscuits and gravy were good. The hotel also puts a $250 hold on the credit card for anyone who is local. This takes two weeks or more to clear your card or account. They act like they can't trust you to rent a room, when they are the ones who cannot be trusted. I feel like they stole the $124 room cost by lying to us. Also as choice hotel members, I feel that they should be able to see that we have never damaged or destroyed other rooms that we have rented, and that should be worth something.

SusanS6546, General Manager at Best Western Norwalk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I would like to say that you were not lied to about the condition of the pool and spa as I had been there all day prior to your arrival and had even asked Jon who was covering first shift that day if the pool was being tested and was good and he advised me yes, it was fine!. The young lady that checked you in normally only works two third shifts a week (the pool is always closed when she works) and she relieved him and was not told any different so she would not have known as I didn't know that the pool temperature was not where it should be. We truly care about each guest experience and it does not benefit us to give false information because we are the ones that have to feel the brunt of an unhappy guest if something is not right. We have had temperature issues in the past but they were reported to maintenance and parts have been replaced but it's unfortunate that no one communicated that it was not corrected effectively. Our goal is to give every guest as pleasant a stay as possible and I am sorry that you were not happy. Many hotels have deposit requirements when a guest decides to pay cash for their stay and even go as far as not taking cash due to unfortunate experiences from prior guests that pay cash without a valid credit card guarantee and end up smoking in the non-smoking rooms, etc. causing added cleaning expense. I am sorry you had a negative experience as far as the deposit was concerned as that is never our intent. We are not a Choice hotel affiliate but Best Western does have the only loyalty rewards program in the industry where your points never expire! It's wonderful to hear you have sons in the military and we truly thank them for their service! As a wife of an Army veteran I can appreciate their sacrifice as well! Congratulations on your 20th anniversary also! What a great milestone! I'm truly sorry you had issues with your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

There is nothing real fancy about this hotel but it is a good solid go to if you are traveling and don't want to guess if your stay will be comfortable. There is a breakfast included and an indoor pool. The room was clean and they replaced our towels even though we were trying to reuse them. We were checking in very early a.m. and after a call notifying them that we would be extremely late, the room was ready when we got there.

ZPaulReynolds, Guest Relations Manager at Best Western Norwalk, responded to this review
"Don't have to guess if your stay will be comfortable" is a great quote and testament to the incredible high-standards that Best Western has worldwide. We are incredibly proud of our hotel and boast that we actually go above and beyond the normal Best Western standards in terms of the amenities, furniture, fixtures, and equipment that Best Western mandates of us. That's "how we roll;" we're always looking to over-perform and deliver the absolute best customer service experience possible. Thanks for giving us the opportunity to serve your lodging and hospitality needs; we hope we can do so again for you in the near future!

Very nice people that works there, great hospitality. Very clean place, beds were comfortable and my kids loved the waffles from the waffle maker for breakfast.. Me and my family will definitely come back to stay again when we're visiting Cedar Point. Which is only 20 min away

ZPaulReynolds, Guest Relations Manager at Best Western Norwalk, responded to this review
We're happy to hear that you enjoyed your stay with us and can't wait to be of service to you again soon!

This was hands down the worst place I have ever stayed. If my husband hadn't paid for this room when we checked in we would have left. The only good thing about this hotel is Adam the check in guy. Best Western should give this man a raise for working at a dump. Our room was the nastiest room ever, it smelled like cigarette smoke it had cigarette burns in the carpet and this is supposed to be a non-smoking room, second it offers full breakfast and when I went to get breakfast their was no milk for cereal, no coffee and when I went to ask for these items and it has only been 25 minuets since they started their breakfast the lady who was working the dining area she was in the kitchen sitting in a corner I had to ask for milk and coffee than I went for the eggs and meat it was all gone and so was the wait staff I had to go back in the kitchen and she was sitting in the corner again and now the oven was broke so no eggs or meat, their was no hard boil eggs no dugouts, one yogurt, I went to the front desk and no one came so I was walking back to my room the cleaning lady was sitting in the utility room I asked her to get the front desk and when he came out I started to explain to him what had happened in the breakfast room, and the cleaning lady says to me we are short staff, and I said well that is not my fault I paid for something and I should be able to get what I paid for than she proceeds to tell me that I should try to run a kitchen and wanted to argue with me, John the front desk guy never once said a word and let the cleaning lady argue with me so as I walking into the stairs and the cleaning lady thought I was gone she called me names and said she didnt care if I had her name, why is the cleaning lady speaking for the hotel? Our room was nasty the doors, the carpet, the ceiling, and last on Sunday check out is at 11:00, why is the cleaning staff knocking at our door at 10:15 asking us for our towels, I told her check out is at 11, why are you knocking at our door we are not gone yet nor are we done getting ready to leave. I have never stayed at a hotel where the cleaning staff has knocked at the door asking for the towels. Please look at my pictures and please don't go by the good reviews this place has it's disgusting.

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you for taking the time again to share your experience. We take great pride in our hotel and truly care that each guest has the best stay possible in a clean and comfortable room and I am sorry that you were not happy as we do try to make it right in situations within our control. We also have gone way over the Best Western required standards for our breakfast giving more than is required by the brand and it was traumatizing for the entire staff when a brand new oven that is needed to provide the egg patties, omelets,bacon, sausage, etc. just stopped working on an early Saturday morning at the onset of our breakfast time. My sweet elderly lady that everyone loves that runs the breakfast was overwhelmed trying to keep up especially with guests not happy or kind with a situation out of our control. We are a smoke free property since the whole hotel was gutted to bare floors and walls 5 years ago and diligently try to keep up with keeping it fresh and clean. We are in the process of replacing carpets that have been damaged by guests beyond our control as well. I apologize that you had such a negative experience and please know this is not by any means our normal standards. I'm glad at least the weather was beautiful so you could enjoy the great Night Under Fire event you came to see at Summit Motorsports Park just minutes from the hotel. Thank you again for being a Best Western Rewards member as well where the points never expire!

We stayed at this hotel in June,2018. Our room was clean and comfortable. We enjoyed a good, hot breakfast. It is close to a Bob Evans where we had dinner. We would definitely stay here again. Friendly staff.

This hotel was 20 min from CP and the CP sports center where tournaments are held. It was clean - no bed bugs and inexpensive compared to closer CP hotels. This hotel is right down 250 from Kalahari, etc. (same road). For the 10 minute difference, the price is a fraction of what you would pay. Breakfast is offered, nothing fancy - but food. They have a very nice pool and jacuzzi area though it closes at 11P so we were not able to use it when we returned from the tournament. The rooms were remodeled, but the carpeting does not appear to have been changed - that would be my only criticism. The daytime desk clerk was very friendly and efficient. The night-time clerk, not so much.

Hotel has some updates since our last stay. Our room was clean & updated. The bathroom set up is weird. Bathroom is small & the sink isn't in the same room. Beds are comfortable & linens were clean & updated since last stay. Pool was FREEZING, jets weren't on & had dirt in it. We paid money for a hotel with an indoor pool as requested by my boys for family time. We couldn't use it. The hot tub wasn't hot, just warm. When I told management they said oh really "we usually get the opposite problem". This is the 2nd time this has happened & our stays were far between! We were not the only ones complaining about it! Breakfast area is nicer than last time with a larger selection & bigger area to eat. Check in was easy & Adam was very nice. Close to stores if needed. Restaurants nearby. Will search for a diff hotel on our next visit home.

Booked room for sat.6/23 &6/24 (NHRA drag Race) Paid nearly $300 sat. $200 sun. Pulled up to notice worn out curtains. Our room was not ready till 5pm, carpet badly worn and DIRTY! Walls also dirty, lock on door not working,pool very cold,hot tub only warm.Returned sun after race to find room not touched by housekeeping.Stayed in nicer places for much much less!!

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you for taking the time to share your experience as our guest here in Norwalk, home of the annual NHRA race event every June! On behalf of our entire staff we apologize for not exceeding your expectations at our award winning hotel! We were totally renovated just a couple years ago where the owners chose to pick the higher end design of the Best Western Plus brand but we have had quality issues with the carpet and the sheer curtains that have been reported to Best Western and many have been replaced already but I apologize that we could not get those in your larger family sized room resolved prior to your stay. Rest assured this is being handled because we truly care that everyone has as pleasant a stay as possible no matter if it is the highest demanded weekend of the year or just a simple traveler in the off season! We do hope you will give us another opportunity to make it right if you are ever back in our area! Wherever Life takes you Best Western is There!

The bed is uncomfortable, hot tub isn't that hot, swimming pool is so cold, the door in the room isn't lock, tv doesn't working. I have to call them to fix it, they did but do I have to do that? I paid 199.00 for the room plus tax, worth it? Nope...

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you for taking the time to share your concerns about our award-winning hotel. I apologize that you had any issues at all because we work very hard every day to give each guest the best stay possible with a clean and comfortable room and a full hot breakfast every morning! It's a shame guests unhook tv cables to hookup their own devices so I'm glad it was just a loose cable on our new tv in your room as well as the connecting door just needing adjustment to make it latch. I'm sorry we didn't catch this before you checked in but glad it was a quick fix! I remember making your reservation with your husband who was so excited we had a last-minute room cancellation with the big NHRA drag race in town so that he could take you there! Hope you enjoyed that beautiful weather yesterday! Thank you again and even though your subject title was extremely harsh we do hope you will give us another chance to make it right!

Check in went quick and smooth. The person was friendly. The room had 2 beds, both very comfortable! Clean linens with no holes or stains. Four pillows each bed. The room was nicely updated, but a little tight. We loved the art work! The bathroom is split...tub/toilet in the bathroom with the vanity across the walkway. Clean! A good amount of towels that were fluffy and had no stains or holes. We never had full service (our choice), but when we asked for clean towels and a shower curtain, she was quick to help out. All housekeeping staff were polite and friendly. WiFi worked well. TV was a good size with a decent lineup. Fridge/microwave as well. We did not partake in breakfast, but the area was nicely updated and large. Need to know: Elevator Guest laundry Truck/trailer parking (Excellent) Accessible entrances. (No automatic doors, and side doors, the pavement is on a slant for wheelchairs, but it makes entering a bit difficult for those in wheelchairs with needing a key, backing up enough to swing the door open....and if you have anything in your hands....difficult.) We were happy with our stay. It was very quiet, comfortable and convenient to food and shopping as well as to Sandusky (without all the hype). We strongly recommend to others!

We had 5 nights at this pleasant hotel. The room was clean and comfortable, the staff was prompt, the gym and pool handy and also clean, and the complimentary breakfast was clean and attended to. Parking was adequate.

Front desk staff were extremely helpful and cordial. I am the head coach of our baseball team, and we were in town for a tournament. The entire team stayed at the hotel, and on Saturday night had a pizza party there. The staff was very helpful and let us use the breakfast area to eat, and accommodated us with paper plates and cups for our families. For the price, it was a great overall experience. Free breakfast and indoor pool made it very convenient for our teams stay.

We were so pleased as usual with the actual room. However, the hot tub was not working, and also the pool area was occupied the entire weekend by what seemed to be a group our young families with lots of kids, that stayed till 11pm. Not sure all were guests at the hotel. As there were coolers involved and heavy coats on chairs. Also smoking going on. Our room had a balcony. And even with the door closed, we could here them till 11pm. Did not make us feel welcome to go relax in the pool area at all. Otherwise, room was fabulous, and breakfast was fabulous!

We we were all in town for a funeral, five different family members and all stayed here to allow the kids to swim and the adults to enjoy the time together. The staff is nothing short of outstanding in help for any question or need and were very cordial in making sure every person and room was perfect. This is not the first and for sure will not be the last time we stay or recommend to anyone looking for a place to relax and sleep in comfort. Thank you to all for the happy memories, Drew

ZPaulReynolds, Guest Relations Manager at Best Western Norwalk, responded to this review
Thank you, Drew, for taking the time to let us know how your stay with us was--even if under not the best of circumstances. We feel very fortunate that you chose to stay with us and we hope that your stay with us at least took that burden off of your shoulders at this difficult time. Please come back and see us again under happier circumstances.

The hotel and staff were awesome! Stayed here with family for daughter's wedding. Called to ask about adjoining rooms & ended up staying in large room, which was perfect for the bride & party to get ready in. Staff were awesome...very friendly and helpful. The breakfast was hot with lots of choices and the staff kept it stocked up. Some of the wedding party and guests were at the hotel also and they all seemed satisfied with the hotel and service. Took time to use the pool which was clean and warm! The lobby was decorated for Christmas, which was very inviting! Overall, a great place to stay and would come back when in the area.

ZPaulReynolds, Guest Relations Manager at Best Western Norwalk, responded to this review
Thank you for the very kind comments. We're thrilled to hear that you enjoyed your stay with us and that we could be accommodating to your needs. Thank you for choosing to share your daughter's special occasion with us. We hope you'll find a reason to return soon!

I've reviewed this B/W many times over the past few years and have always given it an Excellent rating. Unfortunately, this will not be the case this time. Having family in the area (I live in South Carolina) I visit the area every year or so, and have always stayed at this B/W based on past experiences, which have always been very good. During this visit, my husband and I found the beds a bit uncomfortable; we found them to be too firm. One of the reasons we've always stayed at this B/W is because we found the beds to be very comfortable. We also had problems with the room's A/C. We had trouble regulating the heat in the room. By using the automatic settings on the unit caused the room to get to hot, or it became too cold when cycling on & off. We solved the problem by cycling the unit manually. Also, the heat lamp in the bathroom was inoperative, but it was replaced immediately after reporting it to House-Keeping. Speaking of the House-Keeping staff, the ladies were super! Very friendly, and they kept our room clean and provided us with a change of bath towels every day during our 4-night stay. If you're wondering why we didn't ask for a new room; it was probably due to laziness. We didn't want to pack everything up with no guarantee that the next room would be any better. Will we stay at this B/W again? Probably! But we might try the B/W Plus in Sandusky next time which is a few miles up the road, but it's more expensive than B/W Norwalk and is located in a busier part of town, which means more noise. (We like our evenings quiet!) We'll see…………

ZPaulReynolds, Guest Relations Manager at Best Western Norwalk, responded to this review
Thank you for your candid and thorough review of your stay with us. While we never like to hear that someone had issues with their stay, we DO appreciate the opportunity to improve. Comments such as yours certainly helps us do that. We hope you do decide to stay with us again in the future. It will give us the opportunity to prove our commitment to continuous quality improvement.

The hotel was very clean. The staff was very nice and helpful. It is very conveniently located to downtown, major high ways and lots of food, movies, shopping etc. The accommodations were relaxing, soft, comfortable with a nice TV and easy access to internet. I would recommend this hotel to anyone for business, couples, family etc.

ZPaulReynolds, Guest Relations Manager at Best Western Norwalk, responded to this review
We're glad that you had a relaxing, comfortable stay with us. Thank you for the wonderful feedback and for your recommendation. We appreciate your business and hope to see you again soon!

My bed needed a new mattress. There was a very uncomfortable dip in the middle. I had to sleep on the very edge to keep fron sliding into the great dip! A new matress would've made this a wonderful stay!

ZPaulReynolds, Guest Relations Manager at Best Western Norwalk, responded to this review
Thank you for sharing your comments with us. I DO hope that you shared your concern about the mattress with our on-site management staff so that we could properly identify any issues with your bedding. We hope you'll come back again soon so we can prove our commitment to continuous quality improvement.

Great hotel for the price. Breakfast was good with quite a variety. Friendly helpful staff. Clean room with comfortable bed. Pool and hot tub were great and stay open until 11. Close to Cedar Point and lots of great mom n pop diners near by for good cheap lunch.

Just pulled of the turnpike for an overnight on our way back home. Hotel was clean and convenient. Lady at the front desk was cheerful and most helpful... ; directed us to a fun restaurant for dinner. Breakfast was good, predictable BW selection and kitchen staff was friendly. We would stop again if it fits our travel schedule.

We had a nice stay at this location! The staff was friendly, the room was nice and comfy, and we had a good breakfast! We were visiting Cedar Point Amusement Park and tgis location was great. It was not too far!

I was initially impressed with the room. We had a room with 4 queen beds, and it was quite spacious. We had a balcony overlooking the pool. After traveling from Michigan and spending the day and night at Cedar Point, we didn't check in until after midnight. The front desk clerk was very friendly. After I had taken a shower, my oldest daughter called me over to her bed - there was a bug in it. I thought it was just a bug. We pulled back the sheets and there were more. Then we checked another bed - more bugs. My husband called the front desk. The clerk said she had another room available. No thanks! We ended up driving home, arriving at 6 a.m. Instead of spending the morning lounging around the pool, I was a zombie doing laundry on high heat and trying to figure out how to ensure our luggage was bug free. Hotel management has not bothered to contact us.

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you for sharing your concerns with us. I sincerely apologize that no one has responded to you in a timely manner as we truly care that each guest has as pleasant and comfortable stay as possible and that includes every kind of pest prevention. We take that VERY seriously as there is no prevention for those kind of invaders as they are hitchhikers brought in by regular guests to even the finest of hotels and have been found everywhere from taxi's, restaurants, hospitals, and more. We do apologize that your stay was so badly interrupted as no one wants that. We have had no incidents of this kind and immediately put it in the hands of professionals. Please know this was an isolated incident as we take great pride in our lovely hotel and our highly trained staff work very hard to give each guest a clean and comfortable stay with over the top customer care. We trust in our hotel enough to have our parents, our children and grandchildren, our business associates, and friends be our overnight guests and we hope you will give us another opportunity to be your lodging destination when back in the area.

Very nice, clean and comfortable hotel and room. Close to our family that we were visiting. Close to downtown and local eating places. Easy to get back on Ohio Turnpike with little traffic/construction/detours.

The staff at check in and check out were very nice and helpful. The indoor pool area and hot tub is really nice and clean and they place pool towels on each chair. There is a nice smoking area right outside of where the pool and hot tub are. The hotel has been updated and is really nice except for the carpets in the rooms. My husband and I had a room and my son and his wife had a room and in both rooms, the carpets were stained and filthy. The breakfast is really good with hot options such as scrambled eggs, bacon and sausage.

Our room was clean and beds were comfortable. Rooms were quiet - in fact, we slept almost 2 hours past our normal wake up time a couple of mornings. Hotel was centrally located regarding our plans and offered a decent rate. We will stay here again.

I loved this hotel as it was located close to everything I needed. The staff was very accomodating and the breakfast did the job with starting off my day. Rooms were great, internet fast, everything I expected!

Never had a problem here. Friendly staff that is very helpful. Nice pool but whirlpool could have more poerful jets. The location is ideal and close to my business purposes. Restaurants are close by. Only two floors but a nice cozy hotel to relax in.

Upon Check-In, Kaitlyn B offered to let us park our motorcycles under cover. We didn't even ask. What a treat for weary travelers! She went above and beyond to make our travels extraordinary. The hotel is very clean throughout. It was a great place to spend the night. I highly recommend this hotel.

We visit Cedar Point every few years and have never stayed in the same place twice. The place in Huron wasn't clean enough, another place is booked and impersonal, another run down, another too expensive, and the last place was just creepy. But "Goldilocks" has found her perfect bed. The indoor pool was clean and fun. We had a room with 3 real queen beds! The bathroom was a bit small for 6 people. Breakfast was ok. About 25 minutes from park. Will be back.

I had a good stay the safe were all very nice, the breakfast was decent. The room was on the small size but that didn't bother me, I slept very well and was able to relax. I just wished they would have changed up the breakfast I was there 3 nights and I got tired of eating the same thing every morning.

Very nice employees! Go out of their way to help. Nice rooms.. carpet could be cleaned. But otherwise nice place tp stay. Great hot breakfast. Great variety of food. Normally stay there at least twice a year!

From initial booking to check out we were very pleased. The pool and hot tub were great. Delicious breakfast and very friendly staff. Upon check in we were upgraded from a 2 queens room to one with three queen beds. My daughters were happy to have their own beds.

when I booked my hotel I was told one price and then when I went to check out I was in such a hurry and I didn't check my bill and when I did get a chance to look at it I was charged 3 times the amount that I was told. when I called the hotel to talk to someone about it I was called a lier and that I was just trying to get over on them.. I was told that they did give me a discount but nothing is showing on my bill

Susan S, General Manager at Best Western Norwalk, responded to this review
We apologize for the error made when your son booked your reservation for you. When you called later and changed the number of people that were originally registered the computer inadvertently changed the rate to the newest rate listed. You were sent an email at that time also to confirm your reservation. No one noticed the change unfortunately and even when you checked in the rates were listed on your registration card and nothing was said when you signed it or when you checked out. When you called as soon as you noticed the wrong charge you were very vocal to the front desk clerk over the phone who immediately contacted me to resolve this. I did dig further into the reservation history and found your original rates and made the correction right away as well as the credit due to you. Credit card credits process through any system never in real time like a sale does even though it is removed from our end. We always advise anyone that they should see their credit in 3-5 business days as is standard with credit card companies. We apologize for any inconvenience and thank you for being our guest!

We recently stayed at Best Western for two nights. We were pleasantly surprised at the size of the room and how comfortable the beds were, as well as the price for the room. The staff was polite and ready to serve at any time. Breakfast was delicious and offered several choices. We will definitely stay at Best Western again when in the area.

Had a wonderful stay at this property. The staff was friendly and helpful. Since the assigned room would not accommodate a roll away bed we were upgraded to a spacious room containing 4 queen beds. What a treat!

Stay was very nice. All the staff was very friendly, pool was nice, breakfast was good. Only thing is carpet in bedroom could use a cleaning...other than that great experience! Great location!! Would stay again.

Stayed there for our family vacation at Cedar Point . Not too far from the park. Hotel and staff were great. Pool was nice and breakfast was very good. Would definitely come back again. Staff were awesome.

When I called to make the reservation, I was told that the room was not really handicapped accessible with a wheel in shower but I made the reservation when they said that they would be glad to put a shower chair into the shower for me, but they did not. The restroom was so small, I could not close the door while on the toilet because I needed my walker to get into it. Way too small.

Susan S, General Manager at Best Western Norwalk, responded to this review
I clearly apologize for not exceeding your expectations. As you made a reservation for an accessible room with two beds our hotel did not have one open and available to you at that time as we only had one and it was occupied. Because we failed to also offer the requested shower chair as well I did refund your first night stay in goodwill as we truly care that every guests needs are met to the best of our ability. We hope that you are recovering from your surgery well and that if back in the area you will give us another chance to be your lodging destination!

we had a perfect stay and we were very pleased with everything the staff was very professional and cordial the room was so clean and bed was wonderful breakfast was great and huge selection could not have been better

We were greeted by a pleasant staff and informed we had been upgraded from the 2 queen room we had booked to a 4 queen one at no extra charge. The room had a beautiful design to it with knotty pine ceiling and loads of room and even had its own private balcony overlooking the indoor swimming pool. The bathroom was very small, but everything was very clean and there were plenty of towels and complimentary shampoo, lotion, and conditioner bottles. The hot tub was being worked on while we were there, but the pool was very nice and refreshing. The grandkids loved it! Breakfast in the morning was great -- eggs, omelets, sausages, bacon, juices, coffees, cereal, cinnamon rolls, biscuits and gravy, waffles, fresh fruit, etc. -- although a larger area with more tables would be an improvement that could be made. The wait staff was efficient and kept the breakfast area cleaned up and everything refreshed and full. There are great places to eat (we loved a pizza buffet right around the corner) and shop close by as well. Located less than half an hour from Cedar Point, this Best Western made a great stop for the night after a day at the park.

we always use this hotel when we go to Cedar Point. its a bit of a drive to Cedar Point, but the staff and price of this hotel by far exceeds that. plus, you won't be paying the extra Sandusky resort tax.

All the employees were very friendly and helped us with all of our needs. We didn't have time to use the amenities but the swimming pool had beautiful lighting and the exercise room although small had everything one would need. Breakfast had eggs,waffles, sausage gravy and biscuits, plus!

Comfortable and clean with a good full breakfast. Easy to reach from the turnpike. Good location with a movie theatre and dining within easy access. Great amenities and a friendly and helpful staff. Recommend it.

Stayed here for a friend's wedding in July. Good clean hotel. Very convenient to the Cleveland area. Service was good, rooms were clean, wifi good connection, breakfast was good for on the go type breakfast.

See my comments in this survey. One other item -- Your sign outfront needs to be taller. WE kept missing it. Excellent stay and quality. We would stay here again. Good location for the show we were attending in Milan.

My only complaint is how hard and loud the doors slam shut which disrupted our sleep. Again staff was professional and happy! Smiling faces you can hear through the phone! The hotel itself is not a 10 out of 10 but the staff is!

Clean room in a contemporary style. Great staff. So-so breakfast (typical of hotels frequented by travelers). Pool and exercise room were basic but in good condition. The "location" rating is a bit of a misnomer - this hotel was located perfectly for my family as we were on a trip to visit family - but it's not located right off the turnpike if that's what you are looking for. The hotel has the look of a mid-80s constructed hotel that has been renovated recently. It was clean but basic. Not a resort property - but a decently priced stay when you have other things to do in the area.

We have many family members and friends in and around the Norwalk area. This Best Western was central to everyone. The staff couldn't have been more wonderful. Our room, in fact the whole hotel, was very clean. The bed was extremely comfortable, which is usually a problem since I sleep on a waterbed at home. If you're coming to the area I highly recommend Best Western.

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you so much for sharing your great experience at our Award winning Best Western Norwalk! Our goal is to give everyone a clean, comfortable stay with over-the-top customer service and it's wonderful to hear we got it right! We look forward to having you back again when you are in our area! Thank you for choosing us as your lodging destination!

I realize there are not many options in Norwalk but I wouldn't stay here again. Rooms were small, bathrooms were so small that I felt squished in and I am petite. Paint was peeling, doors were peeling, carpet was dingy, beds skirt was filthy. The staff was nice and there was free internet but those are the only good things.

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you for taking the time to share your experience with us. On behalf of our entire staff we apologize for not exceeding your expectations. When our owners took over this property three years ago it was tired and worn out and they put a plan into motion and gutted every room and every public space and redid everything in fresh colors and high end furnishings. We accommodate hundreds of guests every week from business leaders, leisure travelers, and work crews and are challenged sometimes to bring the room back to it's like new condition and I am so sorry we failed in your particular room as we have an excellent housekeeping staff that truly cares that each room is fresh and clean. We can't control the size of the room and when they opted to purchase top of the line furnishings including microwaves and refrigerators and queen sized beds it took up space but was with guest satisfaction in mind. Please know that this is an isolated incident and not our standards and we have passed your feedback on to the owners and staff so that we can make improvements for future guests. I am also sorry it sounds like you did not get to experience our wonderful full hot breakfast that has everything from three kinds of eggs, bacon, sausage, sausage gravy and biscuits, fresh oatmeal every day with lots of toppings to choose from, yogurts, fruits, waffles with chocolate chips and whipped cream and so much more! Thank you again for your feedback and we hope you will give us another opportunity to be your lodging destination!

What a Wonderful Hotel! The Staff is Amazing! Our first night there and the A/C was not working in our room, and it was a Sunday! we were thinking oh no, we won't last with this heat. But Thanks to Victoria, she got right to work, and we had a brand new A/C unit that very night, (the compressor had actually died)! We were so Grateful! Housekeeping staff was amazing! Breakfast was lovely! The pool, although on the small side is very clean and nice! Equally nice is the hot tub! The staff was friendly and welcoming, and went out of their way to make you feel so comfortable! The rooms were clean, the beds comfortable! the only thing I honestly saw that could use an upgrade, were the carpets in the rooms. we will definitely go back!

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you so much for taking the time to share your experience with us here at the award winning Best Western Norwalk! Our goal is to give over the top customer service and a clean, comfortable stay and it's great to hear we succeeded! I have passed on your kind comments about Victoria as it's always a plus to be appreciated by name! We look forward to having you be our guest again next time you are in our neck of the woods! Remember Wherever Life Takes You Best Western is There!

Consistent cleanliness and service. I believe the breakfast selection and quality has improved, too. Beds were super comfy -slept well. Employees were helpful, professional and friendly. Would recommend anyone stay here.

Susan S, General Manager at Best Western Norwalk, responded to this review
We so appreciate you taking the time to share your experience at the award winning Best Western Norwalk! We never want to be content standing still but always strive to make each day a little better and each experience a little brighter! Our goal is over the top customer service and it's wonderful to hear when we get it right! We look forward to having you come back and be our valued guest any time you are in our area!

Clean hotel and rooms. Didn't use any facilities. Bathrooms outdated and sink in room itself. Overall comfortable beds and decent decor. Breakfast was average with not a lot of selections offered. At least 25 minutes to park and more remote from action of Sandusky, more quiet. Cheaper alternative to higher priced hotels closer to Cedar Point. Would recommend for night.

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you for taking the time to share your experience with us at the award winning Best Western Norwalk! We are glad you found your room clean and comfortable and even though we are 12 miles from Cedar Point we are in a quiet and convenient location for sure! Our normal full hot breakfast selection includes three kinds of eggs, bacon sausage, sausage gravy and biscuits, waffles with toppings such as chocolate chips, flavored syrups, and whipped cream, cereals, fresh hot oatmeal with toppings such as brown sugar, raisins, and walnuts, breads, bagels and cream cheese, English muffins, cinnamon rolls, pastries, yogurts, fruit cups, fresh fruits, three kinds of juices, premium coffees and more and I apologize if we didn't have everything stocked when you came down to breakfast because we know how important that first meal of the day is to get us going! We even run it until 10am out of courtesy for our central time zone people that need a bit more time! Thank you for your kind recommendation and we do hope that you will stay with us again when back this way!

A nice comfortable & quiet location. (Rooms are away from busy Milan Ave.) Breakfast was good & staff friendly. Check-in staff friendly as well. Enjoyed talking to them. A couple decent restaurants nearby. (Try the Freight House downtown. ) We visit the area with some frequency and will be staying with them again.

The Hotel itself was very good, nice breakfast, hot tub, pool, comfy beds bathroom was small but whatever. The only real issue is trying to get out of the parking lot, depending on traffic we were sitting there for 5 or so minutes a couple times just waiting for an opening but they can't do much about traffic so again whatever.

Staff is not knowledgeable about their merchant holding prices so my card was overcharged, they also ran three different transactions on my card and I was charged a holding fee each time so I did not have enough money on my card for my second night stay so I had to check out early and drive home after a long day at the waterpark and I was extremely tired. And no one at the front desk was able to help me with my problem (neither check-in or at check-out . I was not happy with my service and I will not be staying again. But the room was clean and the bed was comfy.

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Credit card transactions have gone through a major change this last year with companies going over the top trying to protect you and your money from identity theft. Because of all the new changes with everything being computer based and PCI compliant it appears to not authorize accounts and only tells us it declines and nothing more. It also masks what it's doing for your privacy so we have no control over the process. It doesn't show us that it has removed any funds either when it declines and gives us no approval code so I apologize if that was the case in your circumstance. We have seen this occur in the past when a debit card is used instead of a credit card and we are always willing to speak to your bank to confirm what are needed funds or authorize unnecessary holds be removed if that may have occurred. I'm glad you found our hotel to be clean and comfortable and hope you were able to also enjoy our wonderful hot breakfast while you were here! Your satisfaction is so important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We really care that every guest has as uneventful stay as possible and if something is not right we want to make it right!

I paid $130 for two queen size beds for a one night stay. I did not have time to check out breakfast, pool, or workout room but for just staying in the room I thought that was awfully pricey for the quality. Rooms very outdated and the room was not very clean. Carpets looked very dirty and kept my shoes on. Staff was very friendly and they did a wonderful job. Just expensive for what I was staying in.

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you for taking the time to share your concerns about your recent stay and we are very sorry that we did not exceed your expectations because our goal is to make sure every guest has as pleasant a stay experience as possible! Rates are set according to demand and we are just beginning our summer season with the opening of Cedar Point just minutes away but were happy to lock in a lower rate for your wedding group. Our owners have in the last few years totally gutted and renovated every room and every public space inside and out at our hotel with high end furnishings with a bright modern feel. We work very hard to keep it clean, fresh, and new and I apologize that you were not happy. We will share your feedback with all staff involved to ensure we leave a positive experience for our next guests. Thank you again for being our guest! We are glad you had a great time celebrating the wedding event with family and friends and hope if you are ever in our area again that you will let us be your lodging destination.

A very accommodating location to return to while on a trip or business. This location is very clean and offers necessities to help ensure those who are staying for a while feel welcomed and comfortable.

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you for your kind comments concerning your stay at our award winning Best Western Norwalk! Our goal is to get it right the first time and make everyone feel welcomed and give them a clean and comfortable place to call home. It's great to hear when we've hit the mark! From our full hot breakfast to our newly upgraded indoor pool area we are constantly striving to give our valued guests like you the best stay possible! Thank you and remember Wherever life takes you, Best Western is there!

as usual, we were very pleased. Try to stay at best Westerns when we can. The only bad experience we ever had with a best western was in Niagara Falls Ont. Canada. That one was way over priced and unfriendluy. Every other BW has been great. but this one in Norwalk OHIO ranks up there with the best.

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you so much for choosing our Best Western Norwalk as your lodging destination! We love guests and really appreciate folks like you that take the time to share your positive experience! We sincerely hope you will stop by again if ever in our area! Where ever life takes you, Best Western is there!

Love this motel...very nice rooms and the staff is awesome..breakfast is very good..stay here every 2 months at least 2 days for the past 7 years...bring my family up for vacation too...stay a weekend...very nice motel...

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you, Tammie, for your kind remarks! It's great to know our guests that come here for work enjoy our hotel enough to come back with their families for fun! Thank you for being a valued member and friend of our Best Western family!

Great comfortable place, nice newly remodeled room and pool was painted recently. Helpful staff and great breakfast every morning. Plenty of parking in both lots front and back. Hotel was easy to find

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you so much Chet, for taking the time to share your great experience! We hope if life brings you back to Norwalk that you will be our guest again!

The staff was nice. Very helpful finding local places to eat. The breakfast was the best I have had at any hotel in a long time. Lots of choices. Hot and fresh. Staff very friendly. Room clean. Bed comfortable. What more do you need.

Susan S, General Manager at Best Western Norwalk, responded to this review
Thank you for your kind remarks! What a great advertisement because you stated you experienced all the things on our hit list to achieve! Come back again soon!

Friendly staff and beautiful pool/hot tub area. Breakfast offered several hot and cold choices.The check-in/check-out process was simple. Rooms were clean albeit a bit small. Hotel did offer some bigger rooms with more beds.

Susan S, General Manager at Best Western Norwalk, responded to this review
We appreciate your kind remarks and for taking the time to do so! Our wonderful owners have taken great pride in giving us the best product for best guests such as yourself! Thank you for mentioning our larger rooms as we do have rooms with three or four queen beds that larger families or just people that don't like to share a bed really enjoy! Come back again and see us soon!

Even though the location was about five miles from the turnpike, we were happy with the hotel. We ate at the Freight House, which was about two miles away off Main Street, and thoroughly enjoyed the atmosphere and great food. The desk clerk recommended the restaurant.

Susan S, General Manager at BEST WESTERN Norwalk, responded to this review
Thank you for your kind remarks concerning our staff! We've got one of the best in the industry and we always focus to keep the "best " in our Best Western and that includes you! Norwalk is a great little town and the Freight House is one of the newest shining stars in our area to go visit for some great food and atmosphere! Hope to see you again!

Stayed 1 night and was very impressed with the hotel. The staff was very helpful and friendly. The rooms were very clean and well put together. The breakfast was pretty standard for hotels but still good. I would recommend this hotel to friends.

From the friendly check in ( thank you Ms Schultz) at the front desk to our departure it was a great stay. Room was clean, nicely decorated, had a microwave and refrigerator and lovely linens. Liked the sink area separate from the bathing & toilet area. The only suggestion is for a non-slip surface in the bathtub. Breakfast area small but many options for hot or cold start for the day. There are also a number of places to eat dinner nearby. Glad we stopped and would definitely recommend it.

Susan S, General Manager at BEST WESTERN Norwalk, responded to this review
Thank you so much for taking the time to write a review about your stay with us at our award winning Best Western Norwalk! It's encouraging to hear that we got it right because that's what we want to do with every guest every time! I will share with Laurie your kind comments and we hope if you're ever in our area again that we can once again be your lodging destination! Kindest regards, Susan

Stopped at the Best Western Norwalk on my way home after the holidays. The motel has an attractive exterior and is on a commercial strip in Norwalk. The evening and morning receptionists were friendly and helpful. The guest room was clean and orderly. The WiFi was fast and reliable. The motel has an indoor pool, great for kids. The motel breakfast was served until 10 a.m. on a weekday, a rare treat for travelers, and the breakfast was a notch above most found in BW motels.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
Thank you for choosing to stay with us. We're glad to hear that you had an enjoyable visit and that you found comfort and value in your trip through Norwalk. We hope to see you back again soon!

No soap in room when checked in. Loud garbage truck did pickup at 3 AM. Loud generator kicked in outside room at 4 AM. Usual hotel noises started @ 5 AM. Forget about trying to get sleep if you have a room on side of hotel opposite check in desk.

Susan S, General Manager at BEST WESTERN Norwalk, responded to this review
Thank you Charles for sharing your experience with us! I am so sorry that you said you were not able to sleep while being our guest because our main objective here at the Best Western Norwalk is to provide every guest with the best customer service, the cleanness room, the best free hot breakfast, and a great night sleep in our comfy beds! It sounds like we failed you and for that I am VERY sorry! Please consider this an isolated incident as we have followed up and made all the corrections so that the next guest does not have that same experience. Thank you again for letting us know your concerns and we hope if you are ever in our area again that we can get a second chance to make a great impression because we truly care about you and want to make it right!

We've stayed at a lot of hotels. This one stood out because of the friendly staff and comfortable beds. Wouldn't hesitate to stay there again. Breakfast was great, pool was clean. Very happily impressed.

my teenage children and i stayed here two night while going to Cedar Point in oct. it was fantastic. great location. lots of restaurants close, the theater is close, walking distance. the pool was nice, the breakfasts were great, easy parking, service was top notch

The hotel was very clean and conveniently located near the Ohio Turnpike. The room was nicely appointed. The only issue I had was with the hot tub water temperature. It wasn't hot. The heater did not seem to work. Having driven for 8 hours and choosing the hotel over cheaper options due to the hot tub it was a bit frusterating. A family using it was given a discount however none was credited to my room balance

Clean, friendly, courteous, small but nice indoor pool. Breqakfast of 3 egg choices, sausg/grvy; 4 cereals, yogurts, juices, many bread choices, bacon, sausage; coffee , fresh waffles. Refrigerator in room was a little noisy and disturbed my sleep but did not bother my wife's sleep. Bed was comfortable. Would stay again.

O.K. overall, suited our needs for 1 night but would consider other hotels due to the age of this particular property. Everything was in working order just dated an in need of a face lift to remain competitive with the industry.

Came to visit with family, Hotel was close and convenient. Rooms were clean,bed very comfortable.Staff friendly and accommodating. Coffee maker,frig & microwave in room. Internet access good. Close to town shopping and some restaurants (mostly fast food). Would recommend this hotel to anyone.

This was our second four night stay at this hotel and it was a good as the first time a year ago. Staff is hospitable, breakfast is palatable and most importantly the rooms are comfortable and clean. Didn't get to use the pool which looked particularly inviting. This hotel is also located smack dab between a Subway and Arby's and just a quick block away a great locale Mexican restaurant. Many other eateries within a nearby drive too along with Walmart if you need. I would return to this hotel again without a second thought!

We stayed here on our way to North and South Dakota.The room was clean and spacious. It had a fridge and microwave. The shower was nice, it had an extended bar to make more room in it. The check in man was very friendly and helpful. There was an Arby's next door and other restaurants across the street. Breakfast was good. I had sausage gravy and biscuits and a really good cheese omelet.

We traveled from CO to here for my mom's 80th birthday party. There were 6 in our party. The hotel was completely booked, but managed to get us adjoining rooms per my request. It was very quite considering there was a wedding party and many children going to Cedar Point. Rooms were a little small, but comfortable.

If you are going to be staying in Norwalk this is a great option! Clean rooms (I think they might want to look into replacing room carpet), great breakfast, and lovely pool. The people of Norwalk are very friendly.

Nice clean room and hotel, the breakfast variety was top of the line.I stay at a lot of hotels, this was was very clean, the breakfast was awesome, hotel staff was helpful and very friendly. I will stay at this hotel the next trip to Norwalk .

Room clean, amenities all working. Full breakfast spread. Staff courteous and helpful. Pool & workout room. Have stayed here two times after a day at Cedar Point. Lower cost that others closer to Cedar Point so worth the extra 10 minutes drive to get to this hotel. Has two queen beds in the rooms, so we could sleep 4 people comfortably. Other hotels have double beds and that just won't cut it.

Norwalk is a small little town so this is a really nice hotel for where you are. Check in was a breeze and the lady at the front desk (I think her name was Lori) was so sweet and patient with all my questions. I hadn't eaten all day and was asking for every restaurant located within 10 mins and she took out a map and marked them all for me and told me what each one served and what the special was. The rooms are updated and the beds are super comfortable. The rooms don't have that stale smoky smell that I feel many "motels" have. The gym is small, like someone else mentioned, but it's adequate if you want to get a run in. There's a drinking fountain in there so if you have a water bottle you can fill up! There's also a pool near the front desk and it looked like the kids in there were having a great time. Breakfast was pretty standard. The breakfast room was nice and clean and the variety of food from cereal, to oatmeal and bagels to eggs and sausage was perfect. One of the ladies will walk around and fill up your coffee too if you want more.

This recently remodeled BW is an average hotel. I paid $135/night which is excessive IMO. To me this property is more like a Days Inn or similar discount hotels. I guess the pool that I did not use is the reason for the excessive price. It might work for a family but not for individuals unless your company is paying the bill.

Very nice hotel. Seemed to be recently remodeled. Clean, comfortable rooms.The rooms had a microwave and refrigerator. The hotel was quiet. Nice breakfast area and the pool area was very nice. Staff was friendly.

We were traveling to New York and stayed here as the midway place. The hotel is average as they go, but the prices for August while high were tolerable given the extremely high prices every where else near Sandusky. The only issue we had was the doorway to the hotel. It should have automatic opening feature because when using the luggage cart getting in and out of the building is a chore. Internet service inside the room worked very well, but the computer in the lobby where you can do printing is very slow and needs updating. The staff were very friendly.

Enjoyed our stay. Fitness room very small, but was able to jog outside due to good weather. Think that the price is too much. Everything was very clean. Was disappointed in the breakfast selection and the coffee.

One of the best and friendliest staff I haven across at a hotel. This property is upgrading to the new Best Western look, hopefully it will allow the brand to be more consistent. I had a noisy air conditioner and they switched my room in a heartbeat. Clean, well maintained, excellent customer service. Would stay again. just a few minutes south of 90 if your thinking of a place for Cedar Point this is a few minutes out of the way but well worth the trip.

The accommodations were excellent, as was the service and breakfast that was provided. We enjoyed using the pool and hot tub. The WI-FI service was great to use. We had no problems and the room was very clean.

We had a great stay in Norwalk! Nice accomidations, super friendly staff and clean pool and spa. Very close to shopping, restaurants and activities. The staff helped with recommendationsfor restaurants and places of interest. We wil definitely be back!

This was the 18th year for us in Norwalk and the 2nd in a row at the BW. Nice place, close to a good Mexican Resturant, and the Summit Raceway Park. Nice wide parking spaces with trailer parking available. Very well lit parking lot. Staff is very accomadating and friendly. Hotel is clean and well maintained. We will be back!!

Found this hotel to be a good option for our visit to Cedar Point, maybe a 20 minute drive to the theme park. Hotel room was clean, friendly desk worker upgraded us to a larger room at no cost, which was an added bonus. Would recommend and stay here again if ever in that area.

We arrived late for check-in (12:00 am) and the Staff was at the Front Desk waiting for us. We were checked in quickly. The room was spacious, clean and was upgraded thanks to Best Western Rewards. We woke up late for breakfast (9:45 am) and the selections were still plentiful, hot & fresh.

Loved this hotel. Everything was great from check in to check out. Great room, excellent breakfast, awesome pool and the staff was all so nice. About a 15 drive to Cedar Point and lots of restaurants nearby.

Room was large, quiet and comfortable. Room service was great when we asked for extra towels and needed a bed change even though it was only a 2 night stay. The front desk was also helpful when we asked for suggestions for places to eat supper.

This was our second stay at this Best Western. The desk help are always great and very helpful! Rooms are very clean and the beds are very comfortable. I don't usually sleep well at hotels but I do here. The full breakfast buffet is a great way to start our day off! The drive from Cedar Point is very short and easy. We'll definitely stay here next year as well

I stayed for one night with my wife and our children. The hotel building is a little old but the rooms have been updated. When we arrived, we learned that we had been upgraded to a larger room with an extra bed. The room was very nice--attractively laid out and included a fridge and microwave. Staff were friendly. Breakfast selection was generous. Internet worked well. Our kids enjoyed the pool. Convenient location.

stayed 2 nights there and first night air conditioning didn't work and the lady in charge at the desk called in repairman to fix it and they came and replaced the whole air conditioner, she went above and beyond to make us happy. Thank you!

I stayed at this hotel while visiting family and Cedar Point Amusement Park in OH. I have stayed at Best Western's several times before so I did not think twice when I book this hotel, however after staying here I will never stay at this property again, nor will I ever recommend this property. Check in was quick and easy and the room was clean. However the first night the A/C did not work and we did not get much sleep since we could not get comfortable. The next morning I reported the problem to the front desk which told us that they would look into it and have it fixed that day. We were out all day and after returning 12 hours later we returned to our room to find that it was just as uncomfortable as when we left and that the A/C still was not cooling at all. I went back to the front desk and complained about the A/C and explained to the night desk person that I had reported this problem that morning. After apologizing for the inconvienence and promptly calling the on call maintanence tech, I was informed that it would be 45 minutes before anyone would be there to fix our A/C. She apologized again and told me that our one night would be compted to compensate for our troubles. While waiting over 45 minutes for maintanence to arrive I played with the controls making sure every setting was on as cold as it would go. During which the A/C unit reset itself and started to cool. Shortly after which the maintanence tech finally arrived, after a few minutes of checking over the unit and finding it to now be in working order he left and after the room finally cooled down enough to be comfortable we finally went to sleep. The next morning upon check out, I found my bill to be for the full amount. When I questioned the employee working the front desk about the one night compted room, I was informed that because the A/C had finally started to work by the time the maintanence tech finally arrived, that I had to pay the whole amount for the entire stay. After this experience I will definately think twice about staying at another Best Western and I would definately not recommend this specific property to anyone.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
Thank you for taking the time to rate and review your recent stay with us. I've been notified by our General Manager that your first night's stay WAS, in fact, comped due to the problems you encountered the first night of your stay with us. I want to join with her in expressing our heartfelt apology for your inconvenience. This problem should have been resolved in a more timely manner and you should not have received the run-around after originally being told that your first night's stay would be on us. We apologize and hope that this compensation, along with all of the other wonderful amenities and great customer service you received during your stay, will help you to re-evaluate your consideration to stay with us in the future. We certainly have stood by our promise to make things right for you and would appreciate the opportunity to be of service in the future.

As a Rewards member, hesitant to stay at a BW, but the service staff went above and beyond with their friendliness and attention to detail. It's a very clean property and recently remodeled. They offer a decent breakfast, as well.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
Thank you for sharing some really kind words regarding your recent stay with us. We're grateful to have been of service and hope to see you back again soon!

On a business trip to the Norwalk, OH area I elected to stay at the Best Western. While not usually my hotel chain of choice, room availability (or lack thereof) forced me to choose this place. When checking in on 7/26/16 I found the staff at the desk to be very helpful and friendly. The room itself was average and clean but the bed was very uncomfortable resulting in a backache. The following morning I found the breakfast buffet to be excellent! The food choices were great with plenty of protein options (eggs, bacon, etc.). Upon checkout the desk staff was not available - I had to wait for 3 minutes for someone to appear. I requested and received a copy of my receipt but the typical comments of "hope to see you soon" were absent. Not even a thank you for my business. Bottom line, if it were not for the breakfast I'd rate this hotel as "Poor".

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
While we're happy to hear that you enjoyed our wonderful extended breakfast spread, we're also disappointed to hear that your stay didn't rate as high as the vast majority of our other guests. As you indicate in your review, this property has undergone hundreds of thousands of dollars of recent renovations and we've become one of THE greatest success stories in the Best Western family of hotels. Allow me to apologize for the fact that you had to wait to be check-out and also allow ME to thank you for your business and the opportunity to be of service. We DO hope to see you back again soon!

We got a warm, friendly, and unhurried greeting at the front desk and were given a rundown of all of the amenities during check in. Our room was clean and comfortable. The bathroom was quite small but the sink was separate and had plenty of counter space--a plus when several people need to share the bathroom. The beds were quite high and I had a bit of trouble there since I'm very short! The hot breakfast was a great treat with bacon and a couple types of eggs along with the usual breakfast items.

We have stayed at this hotel prior. Racing at Summit , this was the host hotel. Location is good for the track, close to Sandusky for wonderful dining options on the lake and night life. pool and hot tub are nice. Adequate parking for the trailer. Will be back next year.

My family of three checked into the Best Western on July 22, 2016 and was immediately greeted by Laurie (Front Desk Manager), she was very pleasant and courteous. She signed us up for the "BW" rewards program and we received an upgraded room. We stayed in Room 201, this room had 3 Queen sized beds, mini-refrigerator, microwave and a balcony overlooking the pool. The room was clean, neat and stocked appropriately. Laurie was very helpful as she provided directions to restaurants, Walmart, etc. I read another review of this exact room and they are correct that the room doesn't have a chain lock for added safety & security, There was also a rattling noise that occured every now & then. We couldn't detect where it was coming from. It didn't bother us, but it's still audible. With all that being said, it's still a great room and I would request this room again. The continental complimentary breakfast was also nice, my daughter & I made fresh waffles & they were very tasty. My only recommendation is for them to offer another meat, as I don't eat pork or beef. The addition of turkey sausage or turkey bacon as another meat option would be great!! I can honestly say my family & I enjoyed our stay at the Best Western and we would stay here again. We recommend this hotel.

The hotel room and bathroom were clean. It was also fairly modern. The breakfast was good. There wasn't any specialty gluten free items but they did have gluten free stuff such as eggs, bacon, sausages, yogurt, and fruit. Staff was very friendly. The hotel room was extremely narrow and hard to place suitcases and walk through. Overall good hotel and I would stay again.

We had a very nice room that had a balcony that overlooked the pool, and it had 3 queen-sized beds in the room with a fridge and microwave. The beds had pillow-top mattresses, so we had a good night's sleep, and we had a good breakfast, complete with choices of protein. (Many hotels just give "carb-loaded" foods of bread, cereals, waffles, and no eggs or meats). So I was happy there. But there is a problem with secure locks on the doors at this place that needs to be addressed. Our room, #201, had absolutely no chain lock on our room door, and the door didn't close easily enough to throw the dead bolt. So we couldn't protect ourselves during the night in case either the maid came by and decided to give us an early morning unwanted greeting, or in case another guest had been mistakenly been given a keycard to our room--both of which incidents have happened to me in the past at other hotels. The other problem area with door security is on the swimming pool room. The pool room has no restrictions upon who enters, and so any unsupervised 2 or 3-year-old could just easily wander into the pool room and end up drowning in the pool. Most other hotel properties have key card slots so that guests have to have a room key in order to enter the pool area. Also, when we were there, the door to the outside of the swimming pool area was just simply propped open, so again, anybody (including a curious, unsupervised child) could have easily wandered into the swimming pool area from the parking lot. There were picnic tables and chairs outside of this pool area by the parking lot, but there really needs to be some kind of fencing around this outdoor area so that people don't just wander in from the parking lot directly into the swimming pool if the door to the swimming pool is propped open. This is a liability to the hotel and should be addressed quickly.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
Thank you for letting us know about your recent stay with us. We're very thankful that you brought these security issues to our attention. We will definitely discuss these issues in our next staff meeting and will seek to enhance measures in these areas. We're happy to hear that you enjoyed our complimentary HOT and cold breakfast spread and that, overall, your stay was enjoyable. We hope to see you back again soon!

Clean and comfortable. I little small in the bathroom area. Newly redecorated. Good bed, tv, frig, and microwave. Breakfast very good. Hot food and a good assortment of items. Front desk very good and accommodating.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
We're glad to hear that you enjoyed all of the amenities we're able to offer to our guests. We hope that you'll come back and visit again soon!

This is a great little hotel only 10 minutes from the track. Clean, good value, and nice breakfast included, but surrounded by fast food places and a Walmart (in case you forget something) very close. The room was really nice with a very large fridge. For an extra bonus, it's pretty close to Cedar Point.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
We're happy to hear that you appreciated our central and convenient location, the value we're able to provide to our guests, and all of the improvements we've made to this property. Please come back and visit with us again soon!

Awesome hotel and staff. The location was great. Easy to travel to other cities and lots of activities nearby. convenience of most restaurants and stores nearby. Planning to visit area again and stay at this hotel again.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
Thank you for being a loyal guest of ours. We can't wait to be able to be of service to you again soon!

We stayed at the Norwalk Best Western while working in the area. We had up to 12 rooms and had people coming and going over a period of weeks. The staff was very accommodating and always friendly. The front desk managers were awesome to work with. Rooms were clean and comfortable. Big thanks to Best Western Norwalk! Price - Copperhead Environmental Consulting

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
Thank you for bringing us such wonderful business. It was our pleasure to be of service to your group and hope that y'all will be back again in the future!

My wife and I stayed the night at this Best Western in Norwalk after spending time with some friends on our way to the East Coast. We were satisfied with the overall cleanliness and presentation of this hotel. We would pick this hotel over any of the other hotels in the Norwalk area. Definitely worth the price!

We had a great stay at the Best Western in Norwalk. The entire staff was friendly and helpful. Great breakfast! Quiet, comfortable, clean room. We would stay here again, if we come back to the area for a visit.

Property is a very good Best Western. Not a new building, but with good updates. The location is good and easily accessible. The motel has an elevator. The room was solid--no maintenance issues, good beds, usual small bathroom. I don't expect a BW to be a Four Seasons, so the decor was decent. The alarm clock was old and would not set, but we didn't need it anyway. Breakfast provided a good selection of items. Wifi worked great. We did not take advantage of any of the other amenities. Service was excellent. We would gladly return to the property again sometime!

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
It's great to hear that you would/will return to stay with us again in the future. This is certainly the best yard stick to measure whether or not we're hitting the mark with our guests. Thank for choosing to stay with us. Come back again soon!

We stayed here 5 days while visiting family. Very nice hotel and clean, comfortable room. The hotel staff were all very professional, friendly, and courteous. We would recommend this Best Western and will stay again on our next visit.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
Thank you for your recommendation. We couldn't ask for anything more--and your rating and review tells us that we're, "getting it right." We can't wait to have you come back and visit with us again soon!

We are part of Best Western rewards and like to use these hotels when doing a one night stop over. We chose this as a mid point on a road trip to Chicago. We were fortunate on several accounts, we got a free night based on the points we had available and we had booked the room ahead and they were almost full that night. The manager who checked us in was most congenial and gave us a map to the restaurant we planned to try. Our room was clean and comfortable. They have a free breakfast and it was well stocked. Best Western has three levels of hotels and this is the basic. They do have an indoor pool, laundry and small fitness room. We would stop here again based on the front desk service, location and cleanliness of the room.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
Thank you for staying with us. We're happy to hear that you found that even a "basic" Best Western Hotel isn't necessarily your "basic" hotel! Please come and stay with us again soon!

The room was clean and met all our needs. The front desk staff was excellent very helpful. This was a last minute emergency trip. We were glad to get the room for a reasonable rate. The breakfast was adequate.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
Thanks for staying with us. We're glad to have been able to exceed all of your expectations!

When planning our annual choir trip I look for the following in a hotel: Indoor corridoors Nice free breakfast Free WIFI Indoor Pool Large free parking lot Modern/Updated appearance Good reviews online The Best Western Norwalk had all this and more. All the decor was modern and looked to be recently updated. The beds were comfortable, the rooms had modern tv's and good sized refrigerators for all our snacks. They even had rooms with 3 queens, so if you are a large family (or a group with 6 boys like we were) you are all set! Everything was clean and well taken care of and when we needed help with a clogged toilet (did i mention 6 boys?) help arrived quickly and the issue was resolved. Breakfast was one of the best free hotel meals I've ever had and there was plenty of it. Eggs, bacon, waffles, biscuits and gravy, cereal, oatmeal, toast, pastries, the list goes on! Plenty of seating in the breakfast area too. The pool was beautiful and open late enough that we could fit a group swim in one evening. Everything was lovingly taken care of at this hotel and when you met the staff you could see why. Both women at the front desk where friendly, kind, and helpful. They talked to our students about their day and seemed really interested in what they were doing. I have travelled with this same group for many years and no hotel staff has made the positive impression that these two did. I would stay at this hotel again simply based on my stay and how the hotel appeared, but I look forward to staying again to visit with my new friends in Norwalk!

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
And we look forward to YOUR speedy return! Thank you, so much, for the wonderful and very thorough (and gracious) review of your stay with us. We're glad we could exceed all of your expectations--not only with the product we have to offer, but perhaps even more importantly, with the service and attention to detail we insist on delivering to our guests. We can't wait to welcome your group back again in the future!

Just a quick overnight stay on a family trip. The hotel was clean and nice. It was actually the best one in the area. The breakfast area, while small, was a full breakfast, especially for those traveling with kids. Their bellies will be full.

Very nice, clean, well maintained property. Looked new but not sure. We were on a motorcycle and the staff offered for us to park our motorcycle under the lobby awning for protection and security. Internet worked great, and breakfast was awesome

Friendly staff...clean and well maintained room. Breakfast was good and more extensive than most "free" breakfasts. Better than average variety of local resturants close by. Our second stay at this location and a "good buy" motel.

Everything was nice and updated. Very clean, the staff was very polite at all hours! We race and get in at all hours of the night. They were always nice at the desk no matter the hour. I would recommend this hotel, and I would definitely stay there again next year.

Best Western Norwalk is always a great place to stay. Friendly staff go above the call of duty to ensure your satisfaction. I would recommend to anyone for business or pleasure. It's close to Sandusky so if you want to mix a little business with pleasure it's a good spot.

Would recommend this hotel to anyone. Clean rooms, helpful and nice employee's. Service is great. Convenient location. Room was very clean. Several places to eat and shop close by. Close to Cedar Point and other sights to visit. Will stay there again when we go to visit family in Ohio.

This best western is very well run with friendly staff and clean rooms. The rooms are on the small side, but that is what you would likely expect with this type of property. There is a great hot breakfast in the morning, and a surprisingly large indoor pool and jacuzzi. Definitely the best I've stayed at in and around Milan / Norwalk of the similar type motels.

Close to I-80/90, and was right on our way to Wooster. Easy to find. Adequate free parking. Very friendly and accommodating staff. Good breakfast on premises. Arby's next door made for a decent, easy dinner.

The hotel was nice, the rooms recently updated, & breakfast was good. The best thing though...was the staff...super friendly, helpful, and just really nice people!! My family took over the hotel lobby, eating area, and pool -- and the staff couldn't have been any nicer to us! They were great!

We were just in town for a quit trip to visit a sick relative. The hotel and its staff were wonderful. I didn't get to take advantage of the pool, but it looked great as well. Our room was clean, beds were comfy, and the hot breakfast was terrific. Will only use this place to stay for future visits!

Staff is very friendly and helpful. Rooms are very clean and comfortable. A very excellent assortment of food for breakfast. There is several eating places near by. Shopping is near by. Close to Cedar Park amusement park.

The associates here at Best Western Norwalk are people centered. Our daughter's family was welcomed with their 15 month son using a pack-and-play set up for sleeping that evening!! the pool was great after a long flight to settle in for the evening. Morning food in the cafe was great for all ages. You will enjoy your stay for family or business. We say 4 stars or excellent rating!!

We stayed for a weekend; while my husband was working at the race track nearby. Front check-in was under construction / updating. Friendly enough staff. Clean enough- nothing spectacular. Seems like an very old hotel; but they have painted and tried to modernize. Best feature was they have a room with 4 queen beds- as a family of five this was spectacular!! The pool was also beautiful; and well kept. Crystal clear and clean! They do have a hot continental breakfast in the morning; and lots of food options within walking and driving distance as well. Overall average hotel but nice enough and price efficient we would return.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
It's great to hear that you'd stay with us again. I'm thinking that you might have stayed with us a while back and just got around to submitting your review as our hotel has undergone SIGNIFICANT renovations and looks and feels brand new now. We hope to see you back again soon!

Hotel was very clean and in a very nice location. We already have our room booked for this year. Would recommend this hotel to anybody. We are looking forward to staying there in the years to come. Breakfast was included with our stay which was very nice and very good

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
We're SO happy to hear that you're a frequent guest and that we'll have the opportunity to spend time with you again in the future. Hurry back!

The staff bent over backwards knowing the condition of my knees and saw to it that I got close to my room. I had a great stay..Unfamiliar with the area and everyone directed me to everything I needed. My wife stayed one night and we saw Lake Erie.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
It's great to hear that we were able to accommodate your individual needs and that you enjoyed your stay with us. We hope to be able to welcome you back again soon!

Wonderful place to stay with helpful friendly staff! Great location which brought allowed me to get to and from my work and through town easily! There were some nice eating establishments near this hotel as well along with shopping if needed!

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
Thank you for sharing your hotel stay experience with us. We're glad you enjoyed our wonderfully-attentive staff, our convenient and central location, and our amazing product. We look forward to serving you in the future!

We really enjoyed our stay there. Room was big enough and comfortable for our whole family of 7.Staff was super nice and helpful.area was in pretty close to the Lake Erie Islands,Cedar Point, dhopping and great resteraunts.Will definitely stay there again.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
We're gratified to hear that you enjoyed your stay with us and that you plan to visit again soon!

So glad I drove a little way further south to get away from the Turnpike. Prices up there were astronomical. The staff was great and the room was quite nice. No property is perfect and there was some evident wear and tear, but we were not looking for perfection--just a nice place to sleep for the night. Highly recommended :-)

Had to stop here unexpectedly. Was very pleased with the service and the atmosphere. Much better than I expected in a small town; much better than hotels in bigger towns. Padding here to satisfy TripAdvisor.

Very nice hotel. Good breakfast. Nice and quiet We were coming home to Mi. From. Ma. And stopped for the night. Of course we look for a best western to stay.. You can't go wrong at best western hotels. And if anything is wrong. They will make it right.

Great service, comfortable room, quiet, good location, good food. I would recommend this motel to anyone looking for a place to stay in the Norwalk, Ohio, area. Easy access, close to shopping. It was a great place to stay.

Our family thought that this place was nice. The pool was plenty for several families and we enjoyed our stay. The staff was polite and helpful. The room was clean and orderly. Thanks to all of the staff !!

We have stayed here for the last two years and have already booked my stay for this coming summer. We attend the NHRA Summit Motorsports Nationals and absolutely love this hotel. It is very clean and the staff are all so helpful and extremely nice.

This hotel doesn't look like much from the outside, and I had my doubts. However, it has been completely updated and the carpet still had that "new" smell. The minute I walked into the hotel I noticed that everything was very nice. The lady who checked us in was super friendly. The room was clean though not huge. The breakfast was hot and fresh. The kids were excited that there were even chocolate chips and whipped cream available for their waffles. The only drawback I noticed is that the walls seemed a little thin, and you could easily hear people walking down the hall as well as their conversations. Overall, not a big deal. I would definitely stay here again.

This is the only hotel I stay at when I take a trip ( 3-4 time a year ) to Norwalk, OH . It is a very clean place to stay and to get that good night sleep before the next fun fill day. But before you leave stop in at the breakfast buffet.

We couldn't say anything but EXCELLENT!!!! We will stay again and again when we are in northern Ohio. We did not want for anything. The pool was great, the staff were friendly and took care of any questions or concerns we had. Clean

Awesome people that work here! Manager is great! Very clean and has a good breakfast selection. We got a free room because we stayed at a best Western in New York and it was awful. I was losing faith in the company but was very pleased with Norwalk Ohio Best Western.

We were there to attend the race got in late reception was great. Room was clean beds and pillows excellent great nights sleep. Staff friendly and helpful parking was plentiful, close to everything you need going back this year.

Raised in Norwalk and came back recently to see family. There are not many options so we were limited and selected BW on 250 on north end of Norwalk. tt was everything we needed. Awesome bed, large room, friendly people, and clean pool. Will be back for sure.

this hotel is one of the very best we have ever stayed in. you can count on having a great stay the pool in warm and felt good in the winter time. Breakfast has a large selection to chose from. coffee all day and you also have a coffee maker in the room. We had a small ref. and a microwave. That is nice when you just want to stay in. The house keeping staff are friendly and very good. the desk staff are so nice and so helpful. they were on top of things right away. We stayed for 2 weeks and were treated so good. Never a unkind word to us and my family all came to visit they were all treated like they were always welcome and sometimes we just went down and talked to them about the area and different things. They were the very best. Laura a manager is one of the kindest people you ever want to know. She helped us so many times.

This was a family trip for a funeral-a sad occasion but the Best Western staff did all they could to make our stay as pleasant, comfortable and problem free as possible. The hotel is perfectly located just outside town, is very accessible for vacation activities during the spring and summer. Our stay was in the winter when everything slows down but stores, major highways and restaurants are close by.

wonderful staff that did everything they could to help us. The pool was clean, food decent and rooms were great. My daughter broke her leg the day before we were staying at the hotel. They moved our room and gave us a free upgrade because that was the only room available on the first floor. The bathroom could have used some type of vanity, but the shower head was amazing, and tub super clean. Will definitely return in the future!

This was a great hotel and would stay there again. Kids loved the heated pool and hot tub. Breakfast was great. kids loved the waffles and toppings. Beds were comfortable and everything was clean. No complaints

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
"No Complaints" is what we love to hear! Even more, however, we love to hear, like you, how our guests LOVE their interaction with our staff, how they love the amenities we have to offer, and how much their expectations were exceeded. We can't wait to welcome you back again in the future as our guest!

Very clean, comfortable and quiet. The staff was wonderful and accommodated our every need. This hotel is in a safe area and close to family and restaurants in the area. The indoor pool was nice and warm. Breakfast was a delight with many different choices and very fresh.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
Thank you for offering a wonderful five-star rating and review of your recent stay with us. We're happy to hear that you enjoyed your interaction with our staff and that you found all of our amenities exceptional. We hope to see you back again soon!

Nice place! We were on the I-80/90 Turnpike on our way back from a wedding in Jersey and stopped at another hotel just off road--WAY EXPENSIVE! We saw a sign for a Best Western some miles down the other way, and since we had time (and had previously enjoyed staying at a Best Western in Oslo, Norway), we wandered down to have a look--the extra time was well worth it. Nice, quiet place with internet for us to zonk out for the night at a very reasonable rate. It has some wear, but we weren't looking for perfection--just a nice quiet place to sleep for the night.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
Thank you for taking the time to offer a five-star rating and review of your stay with us. It's great to hear that you enjoyed your stay with us. We wanted to note that this hotel has been COMPLETELY renovated in the last 12 months and really is newness as its best. We hope to see you back again soon and are happy that you've decided to choose to stay at Best Westerns!

Bed was comfortable with better sheets and covers...funky half size pillows that are more trouble than they are worth when trying to get comfortable after a tiring trip! Good wi fi and work table....good quality flat screen TV. The bathroom was great for handicap and had roll in as well as a good sized best seat in the shower. Sink was small with no vanity or minimal flat space that usually found in a motel bathroom. Bathroom size was larger than is normal. Noisy heater but function was good. Good breakfast....super nice people at the counter makes this a place I'll keep in mind our next trip.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
As you point out, our people--and our product--is what sets us apart from our competitors. We're glad to hear that you appreciated the warm interaction with our staff and the attention to detail that we paid in our recent renovation efforts. We DO hope you keep us in mind for your next trip to our area and would welcome the opportunity to be of service to you again!

Our room was very clean. Beds comfortable. Swimming pool warm, Hot Tub hot. Breakfast was good. Reception lady very friendly. Bath water stayed hot throughout all the showers. Used the wasjer and dryer. Dryer dried HOT! Clothes very hot to the touch when taking them out. Kids are ready to go back again!

ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review
It's great to hear that you were able to take advantage of all of the amenities we have to offer to our guests. We're happy to hear that your stay was enjoyable and we hope to see you back again soon. Listen to your kids, please :)

The Best Western Norwalk is very convenient, directly off Route 80/90 in Ohio. The staff was very friendly, the place was clean, the beds were super comfortable, and the free hot and cold breakfast was terrific. Diagonally across the street was a wonderful Mexican restaurant that we enjoyed, and so we were very happy with the location, comfort, and amenities of the hotel.

When we arrived we were greeted immediately with a smile and friendly and helpful host. Our room was ready as promised and check in was quick and easy. The room was updated and clean. All items in the room worked and fee wifi was included. We enjoyed our stay and would stay here again if the opportunity presents itself.

We stayed here on the last leg of our cross country trip. We are glad we did. The staff is very helpful and nice. They have a beautiful pool and spa. Our room was clean and comfortable, especially the bed. Nice options for a hot breakfast. We would stay here in a heartbeat if we pass through again.

The motel is just a few miles south of Exit 118 on the Ohio Turnpike (Interstate-80). We chose it as a convenient stop as we drove across the Midwest. It also appears that visitors to the Cedar Point amusement park in Sandusky will use it as their base. The greeting at the front desk was as friendly as I have ever experienced. The facility was quite clean. The carpeting appeared to be very new. There were no problems with the wifi. The bathtub had a non-slip surface, but no grab bar. The chairs in the room were more comfortable than average. The breakfast included hot items and waffle machines among many other choices and was well beyond the standard definition of a continental breakfast. There are six restaurants, four of which are fast food, within a few hundred yards of the motel. They include a Subway and an Arby's on either side of the motel, both of which can be reached by simply walking across the parking lots.

We were travelling to Cedar Point for their Halloweekends and wanted to stay overnight. Most hotels close to CP were either completely booked or outrageously priced. Although it was a 20/25 minute drive it was well worth it for us. The room was beautifully renovated and upon our check-in we were greeted by a friendly lady who informed us of our free breakfast and times for pool and hot tub. My only suggestion would be a soap dish...after opening our hand soap to use we didn't have a place to rest it on so counter got quite soapy/wet :) Enjoyed the free wifi and found this hotel to be very clean, friendly and priced very well.

The room was a good size and nice and clean. The wife worked better than some of the place we stayed. The pool area looked inviting but we didn't use it. The breakfast was what you expect for a continental breakfast. Checkout was quick and easy.

The staff was sincere, accommodating & friendly. The hotel was clean, renovated & comfortable. The indoor pool & hot tub had beautiful arched ceilings and the decor made the space relaxing. The complimentary breakfast was fresh & the staff made sure there was plenty available for all of the guests. This hotel was very memorable and stood out for their professionalism & the quality of service they provided making our travels special & rejuvenating.

Friendly helpful staff. Free parking, breakfast & internet. Clean rooms. Nice indoor pool. Played cards in the nice lobby area. Rooms were typical size. Sink area was separate from tub & toilet area. Mini fridge. Was perfect for us. Across the street from a Bob Evans restaurant.

Traveled for a weekend at Summit Motor Sports. Arrived and found we had been upgraded to a larger room-3 queen beds! It gave us so much more room with 2 kids along. (Thank you GM for that) The breakfast has had additions since we were last here. Several hot items now available. Eggs (premade, but pretty good) bacon/sausage/ biscuit/gravy, plus the make your own waffle and all the basic breads/bagels/muffins, yogurt fruit etc. Left full each morning. Kids enjoyed the pool and hot tub since it was a rainy weekend and not a lot of racing. Room was clean carpet showing wear in front of the sink. Sheets not changed during our stay, not sure if this is standard, just hope they change between guests, only thing that I question. Check in/out very pleasant and fast. Felt very safe. No nasty smells. Plenty of towels, soap and shampoo. Nice pillows and plenty of them, that was very nice. Wi-Fi worked. Would stay again.

This is a wonderful property to stay for a weekend at Cedar Point. It is close enough that the drive is no more than 20 minutes, but it's far enough away that there's less chance of the party crowd being nearby. The whole hotel has been remodeled and is really nice. The rooms were so clean and quiet. Parking was easy with numerous secure access points so it wasn't a long walk carrying luggage. The pool/spa was perfect! Pool was warm and spa wasn't too hot. Staff was genuine and accommodating, even late at night. Breakfast was EXCELLENT! Will be staying here again next summer!

Pretty to look at from a distance, but any closer inspection would fail. Traveling with friends, and both rooms were neat and tidy, but dirt, lint, hair, paper shreds etc. were prevalent in corners, along trim and bed platform, and especially between bed and nightstand. 2nd floor halls were filled with 3 cleaning carts with items spilling into walkway, and not a cleaning person to be found. Doors left ajar, rooms unfinished. Apparently 3 cleaning people walked off the job at the same time ... but that doesn't excuse previous poor cleaning jobs. The A/C unit was loud, and the "constant fan" option did not work; therefore, we were treated to the all night on/off sound of compressor. Good enough in a pinch, but not recommended.