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Codice vantaggio

Best Western Hotel Big Spring Lodge, Neosho

4.5/5  - basé sur 256 notations.
1810 Southern View Drive, 64850-2912, Neosho, United States - visualizzare mappa

Fascino del luogo, attrazioni emozionanti, vicinanza a sedi aziendali e i numerosi servizi offerti rendono questo confortevole hotel di Neosho, Missouri, il luogo ideale in cui soggiornare. Se stavi cercando una sistemazione per soggiorni aziendali a Neosho, hai trovato l'hotel giusto. Al Best Western® Big Spring Lodge potrai sfruttare al massimo il tempo a tua disposizione: sarai vicino a Praxair, alla sede della La-Z Boy e a Premier Turbines, Moark e Camp Crowder. Per chi è in visita agli studenti o alle università della zona, il Crowder College è a soli 6 chilometri circa da questo hotel del Missouri. Se sei alla ricerca di una struttura di Neosho in cui ospitare il tuo prossimo evento o riunione, offriamo spazi in grado di accogliere fino a 150 partecipanti. Ad appena un chilometro e mezzo dall'hotel, gli appassionati di sport potranno giocare a golf nel campo municipale di Neosho, con 18 buche e possibilità di scegliere il proprio campo. Nelle vicinanze dell'hotel vi sono molte sorgenti naturali, che offrono un ambiente sereno e splendidi panorami. Emozioni, divertimento e avventura ti attendono nei numerosi altri luoghi d'interesse della zona, che meritano di essere visitati, tra cui il D-Day Adventure Park, il Big Spring Park, il National Fish Hatchery di Neosho, il George Washington Carver National Park e il fiume Elk. Dalla canoa al paintballing, nei dintorni dell'hotel troverai mille attività per tutti i gusti. Durante il tuo soggiorno presso il nostro hotel di Neosho, potrai anche partecipare a numerosi piacevoli eventi locali, tra cui il festival dell'autunno, il tour annuale della fioritura del sanguinello, il Citywide Garage Sale e il Missouri Renaissance Festival. Potrai anche apprezzare la ricca storia di questa località:il quartiere commerciale storico di Neosho è elencato nel registro nazionale dei luoghi di interesse storico. Questo hotel Best Western offre una grande cura per i dettagli e numerosi confort. Troverai tutto ciò di cui hai bisogno, e anche di più, dalla televisione via satellite all'accesso Wi-Fi a Internet gratuito, a una ricca colazione, al business center aperto 24 ore su 24. Potrai sfruttare al massimo il tuo soggiorno in questo hotel di Neosho, Missouri, approfittando dei servizi dell'hotel, quali piscina all'aperto stagionale, palestra, servizio di lavanderia, sauna e parcheggio gratuito. Il personale cordiale del Best Western® Big Spring Lodge è pronto a darti il benvenuto!

Best Western

Hotel Big Spring Lodge

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 256 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
151
Molto buono
73
Nella media
21
Scarso
5
Pessimo
6
CONSULTARE I PARERI SU
Affari Affari
66
Business Business
47
Da solo Da solo
19
Di coppia Di coppia
29
In coppia In coppia
41
In famiglia In famiglia
105
Viaggio con amici Viaggio con amici
20
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Comfortable hotel"

5
13/07/2018

This facility was super nice and clean. The room was orderly and well decorated. The staff I encountered were all very kind. I enjoyed my stay at this hotel. I recommend this location to anyone needing a room in the area.

"Quiet, accommodating place to rest..."

4
09/07/2018

While handling a challenging family situation, chose to stay overnight here for a couple of evenings. The staff were wonderful, friendly and accommodating. The room was clean, quiet and found good rest while staying here. The breakfast was good and coffee even better. I have reserved this hotel again for an upcoming trip and will continue to stay here as circumstances arise.

Best W, Manager at Best Western Big Spring Lodge, responded to this review
Thank you Patricia! We enjoyed having you stay with us and look forward to your return. Let me know if there is anything I can do for you. -Megan

"Great location in Neosho !"

4
22/06/2018

This is the best area to stay in Neosho. Restaurants all around it. Close to shopping too. Clean and well-maintained. Full breakfast included for free. Kids loved the pool. I enjoyed the fitness center. They have a hard-working and pleasant staff.

"Overpriced"

2
01/06/2018

I travel to Neosho for business a lot other than a nice Lobby this hotel has nothing to offer. The beds are very uncomfortable and the breakfast gets very old after one day. You are better off to stay in a cheaper hotel and buy a good breakfast.

Best W, General Manager at Best Western Big Spring Lodge, responded to this review
I apologize that we did not meet your standards. I hope the other lodging options in Neosho take great care of you! Have a wonderful day -Megan

"Nice, quiet hotel"

4
04/05/2018

Very nice, quiet hotel with plenty of services and restaurants nearby. Rooms were big and very clean and the hotel staff was friendly and helpful. The free breakfast was good with a good exercise room

"Not bad...."

3
22/04/2018

We were traveling US 60 from Apache Junction, AZ to Henderson, KY. Neosho looked like a good place to stop. Typicallly, we like Best Western. This hotel still allows smoking in some rooms. We were supposed to have a nonsmoking room, however, it smelled strongly of smoke. I don't know if it was just the fact that other rooms had smoke, but it was a disappointment. The hotel is not convenient to restaurants. We did get a pizza delivery. It was from Mazzios. Good enough. Staff was friendly and breakfast adaquate.

"another amish nite"

4
09/04/2018

no i didnt stay at an amish home,i do sometimes but it has to be on my conditions,this home didnt have enough room for me anyway,this motel is very nice and yes i would stay again but it was a bit spendy,all was clean i was very satisfied but my amish friends dont like paying that much,oh well,breakfast great

"Fine hotel, but rooms stink of smoke"

3
04/04/2018

We stayed here for a wedding. The hotel was clean and staff was very friendly. Our only problem was our non smoking room was overpowered with the stench of smoke. It was terrible. The hallway smelled a bit like smoke as well. My brother was also staying here and we went to his mom smoking room and there was barely any smoke smell. Overall it was fine, but I was glad to leave since it stunk so bad!

"A comfortable week long stay."

5
18/03/2018

We stayed a full week while working in the area. I have stayed at this hotel several times in the past and will be back again. I did notice some minor maintenance items that needed attention, but am confident they will be taken care of, as they were maintaining the building during our stay. We had a non-smoking room on the 3rd floor. While we didn't notice a smoke smell in our room, it was noticeable in the hallway. The only item I think they need to improve on is during the breakfast time. While the staff were good at keeping food stocked, I never saw anyone cleaning the tables between uses.

"Comfortable stay but needs some attention to operations!"

3
18/02/2018

Stayed here while traveling on business. Really nice hotel but experienced some issues with operations: Got all settled in the room, everything unpacked, ready to jump in the shower but actually there was no water. SInk and toilet worked not the shower, so headed down to switch rooms, but found no one attending the front desk. Hollered out, looked around and went back to room to get my cellphone to call the desk hoping the person had a mobile unit. By the time I returned the attendant was there. Switched my room, went up to pack-unpack to new room. Finally got settled (after checking all the utilities, etc). Went down to desk to return the original room keys and again-no one around. Hollered, looked around and then finally left keys at unattended desk to get some rest. Next morning no juice available at juice machine as they couldn't turn on the machine because nobody could find the keys... I would stay again as the morning attendant and breakfast person were awesome, but they really need to attend to the small stuff, especially at night.

"Clean and comfortable"

5
21/01/2018

It's a little hard to get too but a nice property. If every traveler was treated the way they do here, we would all quit complaining about travel. The front desk staff, breakfast area staff and housekeeping were some of the friendliest I have come across in a long time. The hotel is clean and quite and I will not stay anywhere else but here when I come to Neosho.

"Very nice hotel!"

5
18/12/2017

The employees were very professional and helpful, the room was VERY clean and the bed was extremely comfortable. Really enjoyed stay here. The free breakfast was prepared right on time and very hot and delicious. Parking and security was good also.

"Great Value"

5
04/12/2017

The staff was very nice and accommodating. Breakfast was pretty reasonable, they had a good variety of options. Rooms were clean and maintained well. We will stay here again when in the area as it is very good for the price.

"A long business trip"

5
01/12/2017

This is a long business trip and the service has been excellent. The manager Jennifer has been extremely accommodating. All her staff have been Excellent. Room has been cleaned perfectly. We will stay at best Western often.

"AWESOME VISIT"

5
23/11/2017

We had broken down on the side of the road in our new RV and the hotel did everything possible to make us comfortable while we waited for the RV to be repaired!!!!! Thanks to Kayleigh at the front desk!!!!!

"Small town hotel"

4
17/11/2017

We had a death in our family and needed to do an overnight stay in Neosho MO. I called the manager the day before our stay and she gave me a great rate for four rooms. Small town with great service. The staff was kind. Rooms were nice. Breakfast provided. Grab and Go sacks with water and breakfast bar. If I gave any recommendation, it would be to consider replacing beds. I am sure on their schedule. Beds ok but not rated the best.

"Hidden Gem"

5
20/10/2017

My wife and I had a wonderful stay at this location just south of the highway. The room and common areas were clean, comfortable and well maintained. The staff were all friendly and efficient and the breakfast spread was varied and well stocked.

"Second chance....Great experience!"

5
18/10/2017

We were here about a month+ ago and it was okay. This time was much better, we had a top floor room on the quieter back side. The room was quiet, clean and comfortable. The breakfast was greatly improved with sausage, potatoes, good scrambled eggs, biscuits and gravy...and all the usual fare too. The staff was lovely and helpful and gave us hot from the oven cookies:) There is a new ALDI store close by for a good walk. Easy access to the hotel and all services close by.

"Clean and Quiet"

4
15/10/2017

Room was clean and quiet. Spent 2 evenings. Breakfast items offered were hot but limited and lacking the normal bagel or pastry. Room was too bright, curtains did not block the light from the parking lot. Therefore the room was bright all night.

"A very nice place to stay"

5
01/10/2017

I was very pleased with my stay at this hotel. The staff was friendly & accommodating and my room was clean & comfortable. The shower had good hot water with good water pressure. The breakfast was a decent continental breakfast. Other amenities were close by if needed such as dining, shopping and gas.

"grandkids birthday!"

5
22/09/2017

We had great service, friendly smile! The lady up front was a asset to this hotel. We had a birthday for two of our grandkids and just stayed the night. Breakfast was plentiful and delicous. Coffee was perfect. Very family friendly. Great job Best Western!

"Nice older hotel, but needs serious cleaning"

2
20/09/2017

The first room they gave us was absolutely disgustingly dirty. Dust, food, dead cricket, dirty bedding, stains you could see under the torn mattress cover. I cringed. My family sat out in the lobby to watch TV because it was cleaner out there. After thinking about the room while I was watching TV in the lobby, I thought, there is no way I could sleep in there. I went and took pictures of parts of the room. I then asked the very nice and hard working front desk lady if there was any way that we could get another room that was clean. They didn't have any more rooms with 2 beds, so she offered an executive suite with a King bed and gave us a roll away bed. That room was clean and while old, was very nice and spacious. We got a great nights sleep. The cleaning crew's room was right across the hall from our room so in the morning I was shocked at how many cleaning team members there were when our first room (110) just down the hall was so neglected and had been that way for a while. I hope management can be more vigilant. On a good note, the breakfast was great with several choices. The night time lady at the front desk was by herself, but was working so hard to please guest requests. Very impressed with her!

"Best is in the name"

5
11/09/2017

I had to make a separate reservation to come to this one due to some hotel prices for the weekend. Called them up they helped me out and it was by far one of the best hotels I've been too. The staff and the rooms were amazing for the price.

"FAMILY AND FRIENDS"

5
06/09/2017

We stay at this BW every year visiting friends and relatives. The staff goes out of their way to please us, I couldn't be more satisified with my stay. The rooms are nice, the breakfast is good and overall it's always a pleasant stay.

"his was a good choice"

5
24/08/2017

Staff very friendly and helpful, complimentary breakfast had good choices (but I never found the butter), doors and walls solid and thick, but some sound did penetrate from boisterous youngsters (some stomping overhead), parking access good, ADA-equipped bathroom good, not enough functional AC outlets.

"Great Customer Service"

4
07/08/2017

The hotel was clean and well-maintained. The staff were warm and helpful. It is clear the management have more than just the bottom line in mind by thinking about their customers experience first. This stay stood out as well above the several others we've had in the area recently.

"Good value"

4
07/08/2017

This hotel is located a little out of the way on my trip. It's a nice clean hotel and the price was compatible in this area with an event going on. Very helpful staffs. Good value for the money. I'd stop here again and recommend this.

"Deb OHara Slaughter"

5
06/08/2017

My family and I have stayed at this Best Western on numerous occasions. During each stage received excellent customer service from the front desk and hotel personnel. The rooms are always clean and comfortable. The pool was clean well kept as was the exercise room. We enjoyed the hot breakfast provided by the staff. Without a doubt we will continue to make this hotel part of our family's future stays.

"Quiet and Comfortable"

4
22/07/2017

I like to stay here because it is quiet and comfortable. The staff is excellent and very helpful. The rooms are simple and nice. There is usually a lot of activity since it is close to Joplin, but I like staying here so I don't have to deal with the traffic. Once I am in, the hotel is quiet and I can relax and get a good nights sleep.

"Nice Hotel"

4
18/07/2017

Employees were friendly and hotel was clean. Breakfast was good, we had several people staying and everyone was happy during the stay. Convenient location next to Walmart and easy access to gas stations

"Clean, Friendly, Good Value"

4
07/07/2017

We had a good stay at this hotel. It was clean, the staff were friendly, and it was in a good location. If you are on your way to Camp Barnabas then this is a good place to stay. It about 30 minutes from Camp Barnabas. We'll definitely stay here again.

"Another Great Stay"

5
06/07/2017

We have stayed at this BW many times over the years and have always found it to be outstanding. It is clean and the staff is friendly and is in a good location. The beds are comfortable and the TVs are new and have a good choice of stations.

"Not great, not horrible"

3
05/07/2017

Stayed at this Best Western for a family event in Neosho. Not much to choose from in the area unless you want to drive to Joplin. Room was older, bed and pillows older too. Breakfast area was really dirty. Staff was friendly however.

"Just the ticket"

5
26/06/2017

We were exhausted and just wanted to stay at a good hotel with the necessities to get sleep, shower and relax. this place fit the bill. Our check in was smooth. We received the room we reserved (King and ground floor). We paid what we expected and got a good nights sleep. As Dennis Weaver would have said "There ya go" Would stay again.

"Nice Facility"

4
25/06/2017

Have stayed at this hotel now twice in the last 3 years. It was a nice place to stay while visiting family in Neosho, MO and a funeral of a loved one. Feel comfortable staying there. Felt safer staying here than I would at any other hotel. Several restaurants within a short drive. Very clean.

"Good Choice"

5
23/06/2017

Very nice hotel. Parking lot well kept, room clean and updated. Staff was friendly and professional. This hotel is priced reasonably, a good value, we will stay here next time we are in the area. Bed was very comfortable.

"Work trip"

4
20/06/2017

work trip,hotel staff , was very friendly, location was great met all my needs . Thank you very much for the hospitality. Will return again,soon around the same time next year. Just wish the restaurant selection was better in the area.

"Great place and convenient to the area we were needing for concert."

4
19/06/2017

My daughter and I were traveling to Oklahoma for concert but had heard hotels in that city were not as nice so I picked this hotel in Neosho based on reviews and I'm happy I did! It was only 30 minutes from casino where concert was held.

"No issues here"

5
19/06/2017

Sometimes you expect things to go bad when you book a hotel. This stay was stress free. Room was perfect, staff was friendly and helpful, and breakfast was better than expected. 10/10 would stay here again.

"Terrific place to stay in Neosho, MO"

5
15/06/2017

Friendly staff and great breakfast and WIFI. Pool looked inviting, but I didn't have time to use it on this trip. I called directly to the hotel to book the room and that worked out great for me. I like the easy pre-check out too.

Jennifer C, General Manager at Best Western Big Spring Lodge, responded to this review
We are so glad that you enjoyed our hotel! Hope you can come back and so you can enjoy the pool!

"Second stay as good as the first."

5
12/06/2017

The staff is courteous, patient and quickly handled our check in. The motel impressed us the first time we stayed in town and rebooked for this trip. I was not dissatisfied with any part of our stay. Clean comfortable room made our stay worth the cost.

Jennifer C, General Manager at Best Western Big Spring Lodge, responded to this review
Thanks for the great compliments! Please continue to come back!

"Fantastic"

5
06/06/2017

Rooms were great in cleanliness. Beds made.Perfect temperature was set at 70 as when we walked in the room Staff was very helpful and understandable. Breakfast in the morning was superb actual silverware

"Nice hotel"

5
04/06/2017

Stayed at this hotel to attend a funeral. Staff was very nice and clean rooms. If I'm in the area again I will definitely stay at this hotel. The front desk manager, Chelsea, was very kind and certainly made us feel welcome.

Marsha S, Front desk clerk at Best Western Big Spring Lodge, responded to this review
Thank you for taking the time to review our hotel. And we are very glad to have Chelsea on our staff. Hope to see you again soon.

"Excellent Service"

5
31/05/2017

Great service, very clean rooms, friendly staff, great location. Employees go the extra mile to keep you happy and will do anything to help you whenever needed. I'd definitely recommend Best Western Big Spring Lodge. Excellent!!

Marsha S, Front desk clerk at Best Western Big Spring Lodge, responded to this review
Thank you for your reveiw . Hoping to see you again soon

"Good option for Neosho area"

4
30/05/2017

This hotel is in a very convenient location and the staff is very friendly. The rooms appear clean, even though they could use a remodel.The parking is very convenient. The biggest downside is the tiny breakfast area, which gets easily overcrowded, and doesn't make for a great breakfast experience. I would recommend expanding the breakfast area somehow. Overall a good stay at this hotel.

"Nice accessible room"

4
30/05/2017

Only negative was that the bed wasn't as comfortable as other Best Western locations. Pleased with the hot breakfast offer! Will stay here again if in the area & recommend it to others as well. Staff were very friendly!

"Mrs "

5
04/05/2017

Very nice clean facility. Staff personable and accommodating. Hot breakfast was of good quality. Would definitely stay here again. Located close to restaurants and shopping center. Room had fridge and microwave.

"Clean and spacious room, nice staff and reasonable prices"

5
01/04/2017

Clean and spacious room, nice staff and reasonable prices. What else to look for in an hotel? I think they are doing everything needed for this kind of service. Clean and spacious room, nice staff and reasonable prices

Heather T, General Manager at Best Western Big Spring Lodge, responded to this review
Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon!

"A great stay at the Big Spring Lodge in Neosho MO"

5
29/03/2017

We were in Neosho to visit family the last week of March 2017, the hotel was very good and the staff is the best ever. We will stay again when we return for another visit. The internet worked very good.

Heather T, General Manager at Best Western Big Spring Lodge, responded to this review
Thank you so much for taking the time to review our hotel. All our staff here want to make all our guest feel welcome and as much at home as possible. If there is anything we can do for you in the future \\, please do not hesitate to contact us. Thank you angain and have a great day!

"Pleasantly surprised"

5
21/03/2017

Property was an amazing value. Pet friendly as well. Clean rooms comfy beds friendly staff. Needed an early check in. No problem. Would most definitely recommend for leisure or business travel. Typically don't use this chain but will reconsider in the future

Heather T, General Manager at Best Western Big Spring Lodge, responded to this review
We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you the next time you are in the area!

"Wedding trip"

4
15/03/2017

The rooms were better than I expected from such a small town. The staff was awesome. The roads are a little strange until you learn your way around. Then you find the side roads are handy to travel on.

Heather T, General Manager at Best Western Big Spring Lodge, responded to this review
Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay and we hope to see you again the next time you are in town.

"True Welcome"

4
12/03/2017

Super staff make this a great experience. Thoughtful and caring staff make a huge difference. It seems that everyone from cleaners to front desk have great attitude. Esther something in the water? Free breakfast, of course. Clean rooms and public areas. Easy exit to highway or nearby Walmart, if you really have to go there :-).

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you so much for taking the time to review our hotel. We hope you will stay with us the next time that you are in the area. Have a great summer!

"My stay at neosho best Western"

5
21/11/2016

I would recommend this hotel to anyone that is traveling in this area they are extremely friendly and very helpful it is also one of the cleanest places I've ever stayed in there was several of us stay in the hotel the whole weekend everyone said they were impressed with the hotel and how nice everyone was to us

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
James, We are pleased to hear that you enjoyed your stay with us. Our housekeeping staff take pride in their work. Our front desk staff love speaking with guests and making each and every one feel like apart of our family. I will let them all know about your review and we look forward to seeing you in the future. Have a Happy Thanksgiving!

"A Weekend in Neosho, Missouri"

5
02/11/2016

Overall facilities were outstanding. The rooms were very comfortable with no problems with the AC or heating systems. The personnel we talked to were very polite and friendly to us during our stay. The morning breakfast was very tasty and there were plenty of choices to chose from. The other guest that were present were very cooperative in keeping the noise level down to where one would not have known anyone was there.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
James C - We are so glad you enjoyed your stay with us! All our staff want to make sure that our guest are happy and comfortable as possible. We hope to see you again the next time you are in the area! Happy Thanksgiving!!!

"Quick trip "

4
19/10/2016

We've stayed at this best western multiple times and have always had a good stay. My husband and I did want to both run in the fitness room and there was only 1 treadmill. My kids always love the waffles for breakfast. No complaints.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for taking the time to review our hotel. We always love to hear guest feedback on the property so we can make changes to better suit our guest needs. We will see you see you the next time you are in town. Have a great day!

"Great find!"

5
17/10/2016

We weren't going to stay in Neosho but decided to at the last minute. We saw the Best Western and decided to see if they had an open room. They did and were we happy! The front desk ladies were wonderful and efficient. The room was clean and quiet. The free breakfast in the morning was one of the best we have had. Could not have been more satisfied.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
I am so glad you stopped in to stay the night with us. All our staff here take pride in their work and want to make all our guest feel welcome and at home. We hope to see you again the next time you are in town!

"Great stay for business traveler"

5
12/10/2016

I stayed for 4 nights. I had to work overnight and sleep during the day. After notifying the staff to not bother me with maid service since I would be sleeping, they would leave a bag on my doorknob daily with clean towels and coffee. This was much appreciated. Very clean room and smelled good also. Great hot and cold breakfast. Highly recommended!

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
I am glad we could accommodate you during your stay with us! We will see you again next time!

"In town for a few days"

4
04/10/2016

Nice hotel what you would expect to find in a BW. Very friendly check in staff. Maid service was great. Breakfast was just average. Hotel was clean and seamed up to date and the price is right. The only thing I would say is they need to change up the breakfast offerings. Now I assum most just stay one night. But staying three nights and having the same items every morning was disappointing. They also did run out of items as well. We would and will stay at this hotel again.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay. I am sorry that you did not care for our breakfast. We are currently in the process of making changes to it so that everyone gets what they want. We look forward to seeing you the next time you are in the area! Have a great day!

"Wonderful Motel"

5
26/09/2016

This is a beautiful motel. Very relaxing and comfortable. The staff was very nice and helpful. The motel is attractive, clean, and comfortable. We planning on staying here again when we are in the area.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for taking the time to rate our hotel. We always enjoy hear that our guest have enjoyed their stay. We look forwad to seeing you again the next time you are in the area.

"Very Clean and up to date"

5
22/09/2016

I've stayed at the Big Spring Lodge every year for the past few years when I've traveled and made it a mid stop. Every time I stay, there has always been something updated to keep this hotel in top shape for guests. Everything from the curtains to the carpet was extremely clean and in good shape. The beds are also very comfortable with nice bedding. I have to commend the staff on being very knowledgeable and friendly. I wasn't sure if I would stay another night due to weather, but they assured me it wouldn't be a problem if I had to. Every one of them went above and beyond what I expected. The breakfast was restaurant quality. From biscuits and gravy to waffles, potatos and sausage, they had just about everything you could want. Coffee, tea, juices and milk were also available to guests. Will definitely return to this Best Western whenever I am in the area.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Eric C., We are pleased to hear that you enjoyed your stay with us. Our housekeeping staff take pride in their work. Our front desk staff love speaking with guests and making each and every one feel like apart of our family. I will let them all know about your review and we look forward to seeing you in the future.

"Clean, Quiet, Comfortable. Just what you want in a hotel."

5
20/09/2016

This is our second time to stay in this hotel. We had a dreadful experience in another hotel in Neosho and we are happy to say that this place is now our go-to spot when we are in the area. The rooms are clean and the beds are comfortable. They feature a mini fridge and a microwave in each room. The breakfast was tasty, and despite a large rush, the attendant kept the supply stocked. The location is just down the road from the highway, so it is very quiet.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
ok2goKansas, We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you in the future.

"Family"

5
12/09/2016

Had a very nice stay , floor was wet from ac unit had froze up in the room ,from who as in the there before us , house keeping came right away put a fan on it to dry , will be our only place we stay down that way . from now on.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Violet C- Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon!

"ANOTHER FANTASTIC STAY"

5
07/09/2016

We travel to MO to visit family every year, and the last 2 years have stayed at the Best Western Big Spring Lodge and we love it! They are so friendly and so accomodating, check in and check out are both a breeze. The breakfast is good, they have several options so you won't go hungry. And every afternoon they have fresh baked cookes. The rooms are clean and the beds comfy, it was another great stay!

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
JOJOWIS2014- Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon!

"Good"

3
22/08/2016

Best in Neosho. Less expensive in Joplin, and quality is better in Joplin. But, have to weigh in drive if business is in Newton . Pool is only 3 feet deep. Breakfast pretty good for small Best Western. Room relatively clean, but found pennies on floor (which suggests not vacuumed well.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
403alexanderw----Thank you for reviewing our property. We apologize that our hotel did not meet your expectations to the fullest. We hope you will give us another chance the next time you are in the area. If there is anything else I can help you with please do not hesitate to contact me directly. Thank you and I hope you have a wonderful day.

"Great as always!"

5
19/08/2016

Great hotel.....very clean and attractive. Rooms are comfy; internet is very slow but tolerable! We stayed here b/c of a family wedding in Joplin, MO. We LOVED the "breakfast on the go" bags.....bottle of water, granola bars (2) and an apple. That was perfect for us trying to get to the wedding and set up the photography equipment. We WILL stay here again!

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Deborah L --- Thank you for taking time to review our hotel. I am so glad you enjoyed your stay with us and we hope yo see you again the next time you are in the area. We are going to be upgrading our internet speed soon so everyone can enjoy faster connection and surfing. See you again next time!

"Down Hill in the past year."

2
04/08/2016

The appearance and condition of hotel has gone down hill over the past year. The management did not consider the guests, only the paper work was important. Not very friendly at all. The staff was average in their appearance and exchange with guests.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
William B -- I am terribly sorry that you felt that I was unfriendly to you. All of our guest are my number one priority at the hotel. If there is any way that we can make this issue right with you please do not hesitate to contact me directly. Thank you and again I am terribly sorry about the inconveniounce you experienced during your stay.

"Almost perfect, one serious flaw."

4
30/07/2016

This BW had one of the best breakfasts I've ever had in my many stays with this chain. The room was spotless, everything worked, and the location was unique--on the edge of town, accessible to everything yet almost rural. The price was right, the people were great, but the construction is so poor on the property that every time a door is closed anywhere on the floor, it emits a "BOOM." Beyond annoying, it kept me awake till too late. I really liked it, but I couldn't consider staying here again.unless I brought earplugs.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Edward M --- Thank you for taking the time to review our property. I am glad you enjoyed our breakfast! I am terribly sorry about the inconvenience you experienced with the guestroom doors. Thank you for bringing this to my attention and I will work on getting this issue fixed. We hope to see you again the next time you are in the area.

"Wonderful Staff"

5
28/07/2016

Hotel was very clean and the staff were so friendly and helpful. Felt very safe and had a comfortable bed with wonderful pillows! Breakfast was hot with a good selection of food. They even had to go bags for breakfast on the go if needed. Really enjoyed my stay.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Kallie H Thank you for taking the time to review our hotel. We always enjoy hearing what guest liked and did not like about their stay so we can continue to improve our hotel. We hope to see you again the next time that you are in the area. Hope you have a wonderful day!

"Always clean"

4
21/07/2016

This hotel is in a good location, close to anything we need and far enough away to still be a quiet place to stay. The breakfast is always good, coffee is good, rooms are kept clean and everything in good working order.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
We are glad that you enjoyed your recent stay with us! We hope to see you again soon!

"Better than Ever"

5
12/07/2016

I have stayed here many times and my stay this time was exceptional. Excellent Staff, super clean and a pleasure to stay! I have never had a problem here. Only thing I would like is the bed to be a little bit softer but that is just my preference.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Jenny S., we are pleased to hear that you enjoyed your stay with us. Our housekeeping staff take pride in their work. Our front desk staff loves talking with guest and making them feel like family. I will let them all know about your review and we look forward to seeing you in the future.

"Great Stay"

4
07/07/2016

I would highly recommend this hotel. It is a great value and great place to stay. We were on a motorcycle and needed a nice place to stay for a night. The staff was friendly and very eager to help us while we were there.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for taking the time to review our hotel. We hope you will stay with next time you are in the area.

"Neosho -hotel of choice"

5
24/06/2016

Place to stay in Neosho area. Well maintained property that i have used every year for at least the last 10 years for a local family reunion. Breakfast provided is excellent. Pool is outdoors and is kept in like new condition. The staff is courteous. Kids like the chocolate chip cookie treat at the end of the day

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for taking the time to review our hotel. All of our staff take pride in their work and want to make your stay enjoyable as can be. We look forward to seeing you the next time you are in town!

"Best in Neosho"

4
20/06/2016

We have stayed at this hotel several times in the past. The guest rooms are the cleanest I have encountered anywhere. The staff is always very friendly, helpful, and professional. My only complaint about this hotel is the tiny, almost nursery-sized commodes and toilet seats in the bathrooms. They are very low and quite small.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you Tim J T, for taking the time to review our hotel. Our housekeeping staff take pride in their work and want to make sure that you enjoy your stay with us. We look forward to seeing you in the future.

"Excellent Motel"

5
19/06/2016

We enjoyed our stay at the Neosho Best Western motel , the motel was extremely clean and the staff really made us feel us right at home and went over and above to see if we needed anything. The breakfast bar was excellent and a lot of breakfast choices , so we are looking forward to our next stay

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Debrah950, we are pleased to hear that you enjoyed your stay with us. Our housekeeping staff take pride in their work. Our front desk staff loves talking with guest and making them feel like family. I will let them all know about your review and we look forward to seeing you in the future.

"Passing Through"

5
17/06/2016

This is a great stop when passing through the area. Most hotels in Joplin fill up quickly and if you don't make a reservation will find yourself looking late at night. This hotel is a short drive from Joplin and worth the extra mile.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Joseph D, Thank you for taking the time to review our hotel. We are sorry you got stuck looking for a hotel in the middle of the night but we are glad that you chose to stay with us. We hope to see you again if you are ever in the area.

"Clean Hotel"

5
25/05/2016

The road leading up to the hotel can lead you to believe the location isn't the best but this place was very clean. I have already recommended this location to coworkers who will be using them in a week or 2.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you MR. Curtis for taking the time to review our hotel. I apologize for the road leading to our property. It is a city owned road and they had filled in the potholes at the entrance of the road causing the gravel. I am terribly sorry if this caused you any inconvenience. We hope to see you again soon. Have a great day!

"Best Western Neosho, MO"

5
16/05/2016

This Best Western is a very good value with hot breakfast included. The Hotel is always clean and neat and the staff is very friendly and helpful. This hotel is close to all attractions in Neosho and Southwest Missouri and the Eastern Oklahoma Casinos. I have stayed at this Best Western more than once and it consistently is a clean accommodation. The breakfast area is well kept and includes hot food. A nice seating area is available for breakfast and a small nice lounge seating area is available by the front desk. The fitness center is small but has excellent equipment and requires key card entry. Parking is easy and plentiful. The rooms have a refrigerator and small microwave in them-great for travelers. This hotel is a consistent place to stay just on the edge of Highway 60 and 71/49. I recommend this hotel for anyone traveling to the Missouri/Kansas/Oklahoma/ Arkansas border area.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you Suzanne J for taking the time to review our hotel. I am glad to hear that we met your expectations while you stayed with us. We always love our guest feedback so we can keep improving our hotel. We hope to see you again the next time you are in the area.

"Clean and friendly"

5
25/04/2016

We had great 2 night stay. The room was clean and comfortable. Everyone at the front desk was helpful and the wifi worked good. We were in town for a graduation I would recommend this motel again. It was a little noisy but we were near the entrance and elevator.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Oboggs- I am glad that you enjoyed your recent stay with us. All of the staff here at Best Western want to make all of our guest feel welcome and at home. Housekeeping takes pride in their work and always trys to make sure the rooms are as clean as possible. The front desk staff love to interact with our guest and help them finds things to do and places to eat while they are in town. The next time you stay with us please put in a request for a room away from the elevator or stairwell. Rooms by those two places can get a little noisy when the hotel is busy. Again I am glad you enjoyed your stay and we hope to see you again soon!

"Super clean and comfortable!"

5
15/04/2016

We stayed two nights over Easter weekend in a King Suite and were very impressed with the furnishings and the cleanliness. There was more than enough soaps, lotions, and coffees. The breakfast was very good too. No complaints whatsoever! Have stayed here before and will stay again.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you Dawn D for taking the time to review our hotel. We take all guest suggestions and reviews to heart do we can improve the hotel for everyone. We hope to see you again in the future! Have a great week!

"Good Hotel to stay in"

5
03/04/2016

We came to Neosho for a funeral. The hotel was a good stay, I enjoyed the beds. We stayed up in the lobby to visit with family, till late. The girl behind the counter was good with this, we made tea and talked for a long time. The breakfast was ok, had the fake egg frisbes tho.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Myalinski thank you for reviewing our hotel. I hope we accommodated you during this difficult time. We hope to see you again in the future under better circumstances.

"Nice place to stay when passing through"

4
02/04/2016

The hotel was clean and staff friendly -a good night's rest and good breakfast with a late check out as I had to work that day as we were heading to a meet and greet in Topeka, Kansas. The day was long as we had a blowout and the storms were moving in fast. They had a room available to meet our request and enogh parking for Truck and tailer. We would definitely revisit if in the area. No resturants in walking distance was the only thing that we look for but we carry road food so we were okay for the evening.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Margie F I am so glad to hear that we met your expectations. We love to accommodate our guest as much as we can. We hope to see you again the next time you are in the area. Hopefully you will have no more blowouts anytime time soon. Have a great week!

"Best Hotel in Neosho"

5
31/03/2016

After having stayed in the other two hotels in Neosho, I can definitely say this is the best hotel in town. Everything is clean and orderly, staff are exceptional and friendly, and the breakfast is more than would be expected for this price range.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for taking the time to review our hotel. We always love our guest feedback so we can keep improving our hotel. We hope to see you again the next time you are in the area.

"Very Nice"

4
27/03/2016

I have come to rely on the welcoming staff and ability to check in early as a reason to stop here while traveling. This motel has a great staff and quiet atmosphere where I can get a lot of work completed. It is a short drive to Joplin, but choose to stay here instead due to above reasons.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
We appreciate your kind words. All of the staff here at Best Western Big Spring Lodge look at our guest as family. We hope to see you again the next time you are in the area! Have a great week!

"Neosho MO"

4
06/03/2016

The lady working the breakfast area on Friday & Saturday 3/4, 3/5/2016 Does an exceptional job. She take great pride in her work and pays attention to detail. The rooms were very clean and all of the staff I had contact with were very helpful.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for taking the time to review our hotel. I will be sure to let Joan know the kind words you said about her. She is a very valued team member. Have a great day and we will see you the next time you are in town.

"quite place"

4
25/02/2016

Our son plays baseball at the local community college and have stayed 2x in the last month and will be booking again tomorrow. Quite, clean, easy to get too. Good enough breakfasts, front desk is always cool. Little stiff on the bed 1x but hey it's Neosho, not a 5 star in New York. See no reason to change locations, walls seem fairly well sound proofed b/c I don't hear anything. Maybe there not always full on the weekends we have been there.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Tom L, Thank you for taking the time to review our hotel. We always love our guest feedback so we can keep improving our hotel. We hope to see you again the next time you are in the area.

"Nice Stay"

4
17/02/2016

This hotel met my expectations. The staff is very courteous and helpful. I will definitely make this part of my trip in the future. I travel extensively and always look for the best place to conduct business as well as a comfortable stay to relax before continuing to my next appointment.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Joseph D, Thank you for taking the time to review our hotel. We always love our guest feedback so we can keep improving our hotel. We hope to see you again the next time you are in the area.

"Great place"

4
16/02/2016

Great place to stay. I stay at this hotel once a month it's a nice hotel for the price and area. Rooms are comfortable, clean and quite. Staff is friendly and helpful. Breakfast is okay could use some improvement Greek yogurt, unsweetened oatmeal etc...

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Tiffany L, Thank you for taking the time to review our hotel. We always love our guest feedback so we can keep improving our hotel. We hope to see you again the next time you are in the area.

"Happy With My Stay"

5
05/02/2016

Very Nice Staff, Awesome Breakfast. Beds Were Better Than Expected. Shower Leaked A Little But Other a Than That Had A great Pressure. Very Clean And Smelled Great. If I'm Ever Around Again I Know Where I'm Staying At!! Thanks Best Western Staff

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for taking the time to review our hotel. We always love our guest feedback so we can keep improving our hotel. We hope to see you again the next time you are in the area.

"Great Stay poor food"

4
12/01/2016

Outside of the breakfast my stay was great. I would have preferred a breakfast elsewhere over what I had here....this was the only poor part of the visit. The various staff I came into contact with were some of the best I have ever encountered.

Heather T, Manager at BEST WESTERN Big Spring Lodge, responded to this review
Terry B- I am sorry that you did not enjoy our breakfast. We are in the process to making changes to it to better serve our guests. If there is anything that you would like on the breakfast bar that we do not have please tell us. We always want to hear our guest reviews so we can improve in ways that make your stay with us more comfortable and enjoyable. We hope you will come stay with us again the next time you are in town.

"Good Hotel"

4
04/01/2016

This hotel always has clean rooms, good service, and a good breakfast. We have never had any problems here. It is much nicer than the other hotels in town. The location is quiet, and yet close enough to

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Vivian S, we are glad that you enjoyed your stay with us. Our housekeeping team take pride in every room and we all want our guests to feel at home when they come to stay with us. We look forward to seeing you again this year.

"Good"

4
14/12/2015

Satisfied with hotel. Room was not cleaned if we left for the day after about 10 a.m. Seemed like there was a very strong smell from a room air freshener that was much too strong and was not pleasant for me as I am sensitive to these aromas. We had a handicapped accessible room as I had a broken arm which made it much easier for me to shower and use the toilet. I appreciated that room.

Heather T, General Manager at BEST WESTERN Big Spring Lodge, responded to this review
Jacque R- I am sorry that your room did not get cleaned the day you stayed with us. I will personally speak with out housekeeping department about this. Thank you for bring it to my attention. We value the guest reviews so we can improve and make our hotel better for all of our guest. We do have air fresheners in our rooms to make the guest feel at home. The next time you stay with us please mention that you do not want any in your room and we will gladly make sure they are taken our before you arrive. I hope your arm has healed and we look forward to seeing you again in the future.

"Over night stay"

5
11/12/2015

My wife stayed here while I had a sleep study completed. The hotel was very nice and very clean. It had all the "standard" options including a nice breakfast. It is a pet friendly establishment. She had a nice big room and enjoyed her stay there. The staff were very friendly.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for taking the time to review our hotel. I hope your sleep study went well and we are glad your wife had a comfortable stay with us. We hope to see you again the next time you are in our area.

"Nice hotel"

4
30/11/2015

Since there were only two hotels in Neosho, the choice was limited. The staff were friendly and helpful and the hotel was neat and clean. Easy to find. The breakfast was so-so. I'm not one for continental breakfasts, so you would have to be the judge on that.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us. We hope to see you again the next time you are in the area.

"Nice reasonably priced hotel"

4
14/11/2015

A nice basic hotel. Staff is friendly... Property is clean and well-maintained. Breakfast should be skipped...go to the Angels Cafe on Neodho Blvd instead! A newer property-quiet and dog friendly. Worth the money.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for the kind review. We hope to see you again if you are ever in our area.

"Ok, nothing special."

3
14/11/2015

It was another "we need to find somewhere to stop" night and this was available. Nothing special, just ok. Room was clean, breakfast was marginal but edible. It's just fine if you just need somewhere to stay for a night.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
holmz~ Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us.

"Fine Place to Stay"

5
14/11/2015

The Best Western Big Spring Lodge in Neosho, MO, was a very nice place to stay. We have stayed there twice in the last three months. Would not have come back the second time if there had been issues the first time. We were in Missouri to attend family weddings.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for the kind review. We are always looking for ways to improve our hotel.

"Short Stay but Was Excellent"

5
29/10/2015

Got in late, desk clerk got us checked in quickly with no problems. Room was very nice, clean and quiet. The morning staff greeted us when we went to the lobby for breakfast. Breakfast was hot and fresh. Dining area clean. I would stay here again when in this area.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
Greg P- Thank you for taking the time to review our hotel. We hope to see you again soon!

"Great place to stay in a smaller town."

5
26/10/2015

We just spent three nights at this hotel. They are remodeling and it looks great, still missing some furniture for the rooms that is on back order, but large bright rooms with new appliances. Good breakfast served daily with waffles, biscuits and gravy and other pastries and breads. Also have sausage and eggs.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
Thank you for taking the time to review our hotel. we hope that you will stay with us again the next time you are in our area.

"dirty toilet"

3
17/10/2015

Everything was ok... except the toilet seat had excrement on it. This hotel is the most expensive in the area, it should have a clean bathroom. The staff came and cleaned the toilet but I shouldn't have to ask if I am going to have to get a price reduction for the room. We checked out early.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
Mark T-We are terribly sorry for the dirty toilet. Please print this off and bring it with you the next time you are in our area and we will take 10% off you stay with us.

"This hotel delivers a consistent experience"

5
11/10/2015

This is the third time I've stayed at this hotel. What draws me back is the quality of the stay. The rooms are always clean, quite and comfortable. Even on the nights when the hotel was busy, the room was quiet and I slept like a rock. I like that the shower head is high enough that a tall person can actually stand under it without having to hunch over. The complimentary breakfast is good and I've never had to wait for them to bring out more food. The free internet is noticeably slow when the hotel is full but I had a strong signal using my Verizon hot spot which allowed me to still have a good internet connection.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
DanTrips- We are pleased to hear that you enjoy staying with us. We hope to see you again in the future.

"Wonderful staff; typical room; great breakfast"

5
29/09/2015

I must start this review by complementing the staff. They are all wonderful, friendly and very competent employees. I especially want to name Chelsea, the night desk clerk. She went over and above to help my elderly mother and I appreciate everything she did for us during our stay. The first night we checked in it became obvious my very short mother could not handle the taller beds. Chelsea got us a roll-away which worked perfectly. She also helped us figure out how to retrieve a phone message since the printed portion on the phone was incorrect. This hotel has a great continental breakfast each morning that is free to guests. The room also had a microwave and fridge which was a definite bonus. The last comment I want to make is how incredible the staff was when the Saturday we checked out was complicated by the fact a local plant had an explosion and a fire and there was no electricity. My mother fell going to the restroom near the lobby and they were so helpful in getting her up and to the couch, taking care of her until I could make my way downstairs. I started out with all our luggage (4 bags total) but a helpful employee found me on the 2nd floor landing and helped me the rest of the way. With everything that happened to us throughout our time in Neosho, I cannot say enough about this hotel and their staff. Bravo and thanks!

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
Melissa E~ We are pleased to hear that you enjoyed your stay with us. I will let everyone know about your kind review. We hope to see you again soon!

"Needs improvement"

3
28/09/2015

Be very careful if you are in room 312 and above. Former smoking rooms that smell terrible. Sheets are going threadbare. Breakfast had no yogurt or fruit. If you don't want bread products you are in trouble. The hotel has great potential but each time I stay there it gets a little worse.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
MarthaAnne1953- I am terribly sorry to hear that you did not enjoy your recent stay at our hotel. We always have fresh fruit and yogurt on the breakfast bar but must have ran out the day that you stayed with us. We do hope to see you again in the future to make it up to you.

"Wonderful"

5
27/09/2015

We arrived on Sept. 25 2015. I am a real picky person. Walking into the lobby I was very impressed on how clean the whole place was. The floor was glossy clean. We checked in with the manager and a young man named Alex. They asked if we were there for the reuion. We said no we came for the Volkswagon show. We were given our key and pointed to our room. It was right down the hall. We walked into the room. It was hugh. There was a table with 6 chairs, a small sleeper sofa and a king size bed. The sign by the door said executive suite. I always look over the room before taking in my suitcase. So far I wasn't worried. And I found the room to be great. After breakfast the next morning we checked out. My husband ask about the room we got. They said the manager had upgraded us. I would stay here again. And I would like to see some other room. I really enjoyed this hotel. One of the people there for the reuion said he had had the room we had in the past. He was like us very pleased with this hotel.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
Gail S- I am very pleased to hear you enjoyed your stay with us. We look forward to seeing you again in the future.

"Will definitely stay again."

5
21/09/2015

I bought a package from Groupon that included free play at Bordertown Casino, Best Western Big Spring Lodge was our motel. Very nice, the room was large and very clean. The staff was very nice. We would recommend staying there.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
Gini D- We are very happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.

"Nice clean and quiet"

4
09/09/2015

This hotel is new, clean, and quiet. The parking lot could use more lighting, but the inside is beautiful. The beds are comfy and the breakfast is great. Didn't hear any neighbors which was nice. Check -in and check-out were a breeze. The luggage carts are a bit funky, but they work and don't have the weird wheel issues of the larger carts.

Heather T, Front Office Manager at BEST WESTERN Big Spring Lodge, responded to this review
Donna C~ We are pleased to hear that you enjoyed your stay with us. Our housekeeping staff are amazing and take pride in their work. We hope to see you again soon.