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Codice vantaggio

Best Western Plus Madison-Huntsville Hotel, Madison

4.5/5  - basé sur 436 notations.
9035 Madison Boulevard, 35758-1703, Madison, United States - visualizzare mappa

L'aeroporto internazionale di Huntsville si trova a pochi minuti dal nostro hotel di Madison: i viaggiatori d'affari e chi viaggia spesso in aereo potranno prendere il proprio volo con facilità. Ma siamo la sistemazione ideale anche per altri ospiti, specialmente per coloro che si trovano in città per visitare lo U. S. Space & Rocket Center. Che tu stia viaggiando per visitare lo Space Camp o per fare affari con il Cummings Research Park, il nostro hotel di Madison è progettato per offrirti il massimo del confort. I nostri ospiti si sentiranno come a casa, grazie al miglior servizio in città e a confort di qualità. Oltre a trovarci in una posizione comoda, offriamo un servizio di navetta gratuito per l'area di Huntsville, entro un raggio di otto chilometri circa dall'hotel. Sarà molto facile spostarsi ed esplorare la zona. Siamo famosi per il nostro servizio clienti e il nostro personale cordiale sarà felice di aiutare e consigliare gli ospiti. Il nostro hotel a servizio completo dispone di un ristorante, il Port of Madison, nonché di camere ben arredate, per assicurarti una vacanza tranquilla. Potrai visitare i giardini botanici di Huntsville, il Marshall Space Flight Center, la base militare Redstone Arsenal e il centro commerciale Bridgestreet Town Centre. C'è molto da fare a Madison e gli ospiti del nostro hotel si troveranno nella posizione migliore per andare ad esplorare tutto quello che la città offre. Avrai tutta la città a portata di mano, dai suoi negozi ai suoi ristoranti. Il centro della NASA attira molti visitatori, ma siamo fieri di ospitare con regolarità anche viaggiatori d'affari che si trovano in città per lavorare con la Lockheed Martin, la Boeing e la Northrop Grumman. I viaggiatori d'affari apprezzano soprattutto l'ottima posizione e i servizi eccezionali del nostro hotel di Madison, situato vicino ad aziende che vanno dalla Navistar International all'Intergraph®Che tu sia in città per affari o per fare una vacanza con la famiglia, è importante soggiornare vicino a tutte le attrazioni della zona. Il nostro hotel di Madison permette ai propri ospiti di viaggiare con facilità e velocemente verso le migliori mete della zona di Huntsville, Offriamo una colazione all'americana completa e gratuita, che comprende uova, pancetta, pasticcini e un'ampia scelta di altri piatti. Prenota oggi stesso una camera tranquilla e spaziosa al Best Western Plus® Madison-Huntsville Hotel! Ti auguriamo un soggiorno gradevole!

Best Western Plus

Madison-Huntsville Hotel

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i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
Basato sul parere di 424 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
247
Molto buono
123
Nella media
31
Scarso
17
Pessimo
6
CONSULTARE I PARERI SU
Affari Affari
147
Business Business
101
Da solo Da solo
28
Di coppia Di coppia
28
In coppia In coppia
78
In famiglia In famiglia
144
Viaggio con amici Viaggio con amici
28
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Best western plus"

5
06/10/2018

Everything was good except the high speed internet; this kept dropping in the room I was in. The free breakfast had everything except for bananas, which I thought they would have. The coffee cups could be still better, as they have a paper smell. Rooms are clean; carpet in the hallway should be changed, and even in the room.

"One night stay"

4
02/10/2018

We stayed here for one night because it was our halfway point to home and it was near the Harley Davidson dealer. It's nice that they are pet friendly as we have our dog with us on vacation. The room was huge. The bathrooms were small. The bed was unbelievably comfortable though!

"Hotel stay"

2
16/09/2018

Cant use dumpster ..water doesnt drain in sink toilet tub..ac sucks. That makes for being uncomfortable but otherwise decent hotel.plenty of parking breakfast and coffee. They never changed sheets in a week because i marked them is how i know so bring your own sheets.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for taking the time to leave feedback on your recent stay with us. I would love to speak with you to determine the room you were in so we can make necessary repairs. You may reach me at 256-772-7170. I look forward to hearing from you soon. Sincerely, Tiffany Caudill GM

"Great hotel!!"

5
16/09/2018

Great hotel and friendly staff. Stopped on our way to Florida! Would stay here again! Beds were comfy, room temp was perfect, pool was nice and food was great in the lounge and for breakfast. Would stay here again!

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for taking the time to give feedback on your experience at Best Western Plus Madison - Huntsville Hotel. We definitely appreciate the faith you place in us when choosing our hotel. I am happy to hear that you were comfortable and enjoyed our services. We hope to see you again soon. Sincerely, Tiffany Caudill GM

"Very Nice Stay"

4
13/09/2018

Stay here several times a year with business and has plenty of places around to eat and rooms are very well kept and will be back for sure, I think they can do better on business travelers with room rates and that some people do work on weekend

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for continuing to stay with us and taking the time to give feedback on your experience. We definitely appreciate your comments and use them to improve our service for others. Our rates do fluctuate based on our availability but we do have negotiated rates set up for some companies. We are happy to take a look and see if you qualify for something different. Sincerely, Tiffany Caudill GM

"THE best in bama"

5
10/09/2018

They have a great staff, breakfast on point, and they have a big pool,smoking and non smoking rooms, and close To food Location close to the airport fir your fly in convince, they also have a shuttle to take u if you need transportation..

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for staying at Best Western Plus Madison Huntsville Hotel while visiting the area and taking the time to review us. We appreciate your patronage are glad that you enjoyed our services while here. We hope to see you again soon. Sincerely, Tiffany Caudill GM

"Great place & Location"

4
06/09/2018

The room was very clean. They had a nice full continental breakfast . Staff are very kind and courteous, Upon arrival we were warmly welcomed by the friendly reception staff ,supermarket ,shops,restaurants bars are within walking distance. Would definetely recommend this hotel to everybody!

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to review our hotel and for choosing Best Western Plus - Madison Huntsville Hotel. I am happy to hear that our team was warm and courteous while you were visiting Huntsville Alabama. We are close to many things. Our courtesy shuttle also runs in a 5 mile radius. We certainly hope to see you again soon. Sincerely, Tiffany Caudill GM

"Excellent"

5
01/09/2018

Great hotel good people this hotel has a home feeling and all the employees are very friendly and helpful and this was the most comfortable place I ever stayed at and I will be staying there again and again and again

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for your kind words about your stay at Best Western Plus Madison - Huntsville Hotel. We certainly appreciate the trust you placed in us when choosing us. We have many team members that have worked with us for many years. It is home to us and I am happy to hear that we made it feel like home to you as well. We can't wait to see you on your next visit. Sincerely, Tiffany Caudill

"Decent place for the price"

4
28/08/2018

This is obviously an older property that's been revitalized and re-branded by Best Western. The building design was older, but the room had been recently up-dated. Very comfortable. Excellent bed. All appliances worked. Only complaint was that there didn't seem to be an ice machine within a reasonable distance form our room. Had to walk outside and go deep into adjacent building before finding ice machine (which worked very well). Personnel were polite. I would recommend this if you are looking for less expensive accommodations. Aldo, pet friendly.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for staying with us and taking the time to review our hotel. We did rebrand in 2012 with a complete renovation after spending many years as a competing brand. I do understand how the placement of ice machines could impact your stay and I certainly apologize for this. I hope that you will stay with us again to allow us to provide excellent customer service. We can always place you close to an ice machine if you request this. Sincerely, Tiffany Caudill GM

"Watch the temperature"

4
13/08/2018

I stayed here while on business. The hotel was nice. There is a swimming pool and hot tub (I didn't use either) and a hotel lounge was available. There were other amenities listed, like laundry, but I didn't use them as I was only there for the night. The staff were helpful, even hooking me up with a preferred guest goody bag. (I have a loyalty number, but apparently the bags were only supposed to go the the "diamond members"). The room was fine, with a desk and upholstered chair/ottoman available, in addition to the king size bed. The pillows included a long, round cushion type, which was actually nice to tuck underneath my knees; this is the first hotel I've stayed at that had one. The bed itself was very comfortable. The bathroom was fairly small, with very little space if the door was open. In fact, the door bashed into the shower curtain rod, which was loose. In addition, the fan didn't work, and the timer it was attached to would stop ticking after a few minutes. The toiletries provided were nice, more like organic "hippy" soap and shampoo rather than the normal, harsh chemicals. The room included a microwave and minifridge. The TV had issues with some channels, as it seemed to be connected to a satellite. I actually gave up watching it because the shows I wanted to watch kept blanking out. The A/C worked great, but didn't have a lot of control. If it wasn't running, then it got very muggy in the room, though the temp never really got above 74. If I turned it down to make the humidity go away, then it got pretty darn cold. I ended up turning the temp down to 72 while I slept, but the humidity was still bad when I woke up. A shirt that I had left out to wear was damp in the waist, and a notepad on the table was actually damp to the touch as well. The lounge was fine. The menu isn't particularly large, offering the usual salads, burgers, and sandwiches (I recommend the french dip). On the night I was there (Wednesday), they had live music. Room service is available for an 18% surcharge, though you can also order and pickup food. Breakfast was great. They offered waffles, cold cereal, oatmeal, eggs, bacon & sausage, yogurt, etc. It's all you can eat from 6am-10am, if that's your thing. Overall, no significant complaints, other than the humidity/temperature fight.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to give feedback on your stay. I appreciate your comments and will definitely look into the AC issue in the room that you were staying in. I am so happy to hear that our team took care of you while you were here. Thank you for mentioning breakfast as well and we are happy that you were able to enjoy it. Sincerely, Tiffany Caudill GM

"Not a bad stay...."

4
09/08/2018

My room was very clean and the staff was mostly friendly and helpful. Room service was sporadic...some nights there was enough staff and some nights there wasn't. Since room service was one of the reasons I choose this hotel, it negatively impacted my stay and dropped the overall score from excellent. If you don't care, it's a GREAT stay for the price.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for your comments on your stay at Best Western Plus Madison - Huntsville Hotel. We certainly appreciate you staying with us and dining in our restaurant. I certainly apologize that room service negatively impacted your stay with us. We have taken a look at our room service procedures and hopefully we can keep someone from having the same experience that you had. I hope that you will give us another chance to provide excellent service to you. Sincerely, Tiffany Caudill GM

"Nice place to stay"

4
04/08/2018

We didn't experience any problems during our stay. The staff was nice. Breakfast was the typical hotel fare but not impressive. The staff was very helpful. I felt like the price was very fare. We were given a space camp discount since we had a grandchild at the camp. Convenient to the airport with a shuttle. That was nice. Would stay here again

"standard hotel rooms"

3
26/07/2018

Be aware this place is a little difficult to find in the dark and GPS systems miss by several blocks. booked 2 rooms they were both adequate for a nights stay. bathrooms are very small and one had a pretty dirty stained grout floor. beds were pretty comfortable, pillows were not my cup of tea. Nice having a refrigerator in the room

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for staying with us and taking the time to give us a review. We are working with the city to correct our sign on the interstate side for better accessibility and I hope this is corrected in a couple of weeks. I will check the GPS myself to see what it shows. I have never heard this so I will definitely look into it. We hope to see you again. Sincerely, Tiffany Caudill

"Kinda Nice but Needs a little TLC"

3
25/07/2018

Our room was accessible from a outside door. Our room had a weird smell and needed the carpets cleaned. The fan in the bathroom was really loud. The AC needed cleaned & there were cob webs in the corners & stuff left in back of furniture. You can tell they have not moved things to clean in a while. The pool water was clean put the tile was falling apart and falling into the pool. There were little pieces of tile & hard plaster in the bottom of the pool that hurt my sensitive feet when I stepped on them. The pool & hot tub needs some work. The breakfast was good. A little above your normal hotel breakfast but not much. Fake scrambled eggs, 2 kinds of sausage, bacon, waffle machine, gravy & biscuits, & fruit. Not the best quality food but good selection. A little TLC and this could be a nice medium priced Hotel.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to review your stay with us. We do have both interior and exterior rooms available. We are happy to upgrade when we have rooms available. I will do everything in my power to research where you were staying so we can address specific comments on your room. We have scheduled a pool repair / renovation for the fall so we can hopefully prevent closing the pool during the peak season for it. I do have signs coming that will alert guests of this. We hope that you will give us another chance to give you better experience. Sincerely, Tiffany Caudill

"Business trip with a bad smell"

2
20/07/2018

Stayed 3 nights for business. Hotel is older, needs to be renovated. Bathrooms are very small and dated, however, the exhaust fan worked very well. Nice first screen TV and channel selection. Pool courtyard area is very nice up needs to be maintained better, tiles are missing from side of pool. Location of elevators is not convenient so be ready to carry your belongings up a flight of stairs. Breakfast was very good, served, eggs, bacon, sausage, potatoes every morning. On site bar/ restaurant was convenient.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for staying with us and taking the time to let us know about your stay. I noticed your comments about our pool area. Currently, we are trying to make it through the summer without closing down the pool. Renovations and repairs are scheduled for this area as soon as cooler weather gets here. Our elevators are definitely off the beaten path. They were installed after the building was built so they did place them where they could. I am happy to hear that you enjoyed your breakfast. Please come again soon so we can show you our pool after it is repaired. Sincerely, Tiffany Caudill

"Quick stay - Easy & comfortable stay"

5
16/07/2018

We just needed a quick place to stay after a fun night out with friends. Booked online easily. The staff upgraded our room and were so friendly upon checking out. Overall would stay again. Room was clean & bed was comfy.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for staying with us and taking the time to review your experience. I am happy to hear that you enjoyed your room and our team helped make your stay a positive one. Come again soon! Sincerely, Tiffany Caudill

"Pleasant Stay"

5
15/07/2018

The room was very clean. They had a nice full continental breakfast which included eggs, bacon, sausage, fried potatoes, cereal, muffins, waffles, etc. All of the staff we encountered were extremely friendly and helpful. Pool area was nice and well kept. An overall nice place to stay.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
I am so glad to hear that you enjoyed our breakfast. We take a lot of pride in our breakfast options and it is nice to hear when it is noticed. So glad that our staff was kind to you and you enjoyed the stay overall. I hope you will come and visit us again soon. Sincerely, Tiffany Caudill

"Awful"

1
14/07/2018

Awful, Terrible, Dissatisfying. They messed up our reservation twice, places us in two different rooms that smelled like smoke. There were other people at the front desk with messed up reservations when we checked in and the staff was trying to move people around to different rooms. The staff acted like they had no idea what was going on. They finally got a room “ready” for us which meant they went in to tidy up in a hurry, but we decided to leave instead of staying in unclean rooms. We went to another hotel instead. Getting a refund was a hassle and a multiple day process. Do yourself a favor and drive on past this place.

"The staff makes up for flaws in building."

4
12/07/2018

The building itself had a few issues but the staff was awesome!! I would definitely stay here again. Restaurant/Bar had great food and the bartendress was the best. Front desk staff were some of the best people all around.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for letting us know about your stay with us. I appreciate you mentioning our great team. We have so many people that have been here for multiple years. I am glad to hear that you enjoyed the food in our restaurant and our bartender was great. I hope you will come back to see us again soon. Sincerely, Tiffany Caudill GM

"Not so fantastic "

3
07/07/2018

First trip to AL in almost 20 years and it was to do some business in the Huntsville area. Stayed here as it was at per diem rate. I will say that all the staff I encountered were very friendly and nice, except for the cleaning lady who kept banging on my door to come in. The night manager that checked me in was raving about how good the breakfast was (“southern style”). It was the same as every other hotel breakfast I've ever had. Lol. Room was a dud, but clean so I can't really complain about that. Breakfast area itself (and lobby) were spacious. Located along the main stretch of highway that runs through Madison. Short drive to a lot of fast food places.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to let us know about your stay with us. I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will definitely take your comments to better future experiences. I appreciate you mentioning that we were friendly and you found us clean. Our hospitality is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Tiffany Caudill GM

"Great Hotel"

5
25/06/2018

We stayed here while my son was at space camp. The ladies at the front desk are awesome. We used the free shuttle to the local mall. There are many choices on the complimentary breakfast buffet. There are several restaurants near the hotel. It is conveniently located next to the interstate and the airport. We will stay here again if we are in the Huntsville area.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for staying at Best Western Plus Madison while in the Huntsville area for Space Camp. What a great trip for your son. I appreciate you mentioning our staff and taking the time to review our hotel. It is great to know that you might come back to see us in the future. Please let us know if we can ever be of service to you. Sincerely, Tiffany Caudill GM

"Great service"

5
16/06/2018

I had a wonderful stay at the best western plus in Madison, Alabama. Ashley and Patience were especially great hostesses. I will absolutely recommend to friends and colleges. The free breakfast and 24/7 coffee has been an awesome start to my day as well. All smiles

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for choosing Best Western Plus Madison Huntsville Hotel and taking the time to let us know about your stay. I appreciate you mentioning some team members that you thought were great. I will make sure they are recognized for their outstanding service. If we can ever be of service to you, please let us know. Sincerely, Tiffany Caudill

"Not your typical BW"

4
15/06/2018

Good rooms with a spacious well stocked bar that has surpisingly good food. Excellent hot and cold options for breakfast . FREE, courtesy rides to and from, within 5 miles gets you to a few local breweries!

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to review our hotel. We are so happy to hear that you had a nice time while visiting the Best Western Plus Madison - Huntsville Hotel. North Alabama has much to offer and we are glad you were able to take advantage of the shuttle. I hope that you would choose us again when staying in Huntsville / Madison. Sincerely, Tiffany Caudill General Manager

"Very nice!"

5
06/06/2018

I really enjoyed my stay at this hotel. Very clean, staff was friendly, business center, fitness ctr., great complimentary breakfast and dinner. They even had fresh baked cookies at the front door. Can't beat that!!

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for staying with us and taking the time to review us. It was our pleasure to serve you while you were here. We are so glad you were able to enjoy our facilities and had a nice time. We hope to see you again soon. Sincerely, Tiffany Caudill General Manager

"Nice stay"

5
04/06/2018

The room was very clean and comfy! We will stay here again when passing through.We were coming back from Destin Florida and I have to say this room was more relaxing than the condo we had just left! No sand on bare floors lol

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for staying with us and taking the time to leave a review about your stay. We certainly appreciate you placing your trust with Best Western Plus Madison - Huntsville Hotel and that you would choose us again. If we might ever be of assistance to you, please feel free to contact us. Sincerely, Tiffany Caudill GM

"Nice place . loud AC"

4
28/05/2018

The stay was nice. The employees were nice. Room was clean. Gym was small . 2 treadmills . one was broke . only very bad.... Was the AC was super obnoxious vibration every 10 minutes loud noise with a bang that followed. Literally kept me up all night . could only cat nap all night

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for your comments about our hotel. I am certainly upset to hear that the air conditioning was a problem while you were here. This morning in our meeting, we discussed this to make sure we get this corrected before anyone else has the same experience. I am happy to hear that our team was nice and the room was clean. Parts for our treadmill have been ordered and we hope to have it repaired this week. We also offer access to a full gym locally for our guests. Thanks again for your review and we hope to see you again. Sincerely, Tiffany Caudill GM

"Stayed twice in less than a month!"

5
21/05/2018

We were traveling to a funeral together, so I recommend this hotel to my sister-in-law because my husband and I had just stayed there!! We receive great customer service, clean room, and a delicious breakfast! The shuttle was a nice bonus!!!

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for staying with us and returning on the next visit. We appreciate the referral as well. We are happy to hear that you received great customer service and were able to enjoy breakfast and the shuttle. We hope to see you again soon. Sincerely, Tiffany Caudill GM

"Only had one issue..."

4
10/05/2018

I would give this hotel 5 Stars, if it wasn't for the loud creaky sounding doors. Both our room door and the bathroom door were VERY loud when you opened and closed them. Around 7:30 in the morning we were woke up by another guest opening their loud creaky door out in the hallway... I wasn't too happy since we arrived at the hotel after 3 am and was planning on sleeping in. All the doors in this hotel definitely need WD-40 spray on the hinges! Other than that, this is a great hotel to stay at. The beds were super comfy and I loved the feather pillows. Room was very clean and everything worked as it should. The staff that checked us in was also very nice! I wouldn't hesitate to stay here again. I just hope they fix the creaking door issue.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for your comments about your stay. We were able to check out the doors in the area where you were staying so we could correct this from being a problem in the future. I am sorry that you had to deal with this while you are here, but certainly appreciated that you would be willing to stay with us again. Thank you for mentioning our clean rooms and our team. Sincerely, Tiffany Caudill GM

"Awesome nights"

1
06/05/2018

This is a great hotel... staff is awesome! Internet service could be better... appreciate how attentive the staff members are to the simple stuff! Breakfast was awesome! T he selections are abundant...

"Nice Hotel - Convenient Location"

4
28/04/2018

Enjoyed our stay at this Best Western. Staff were all very friendly - especially at the breakfast buffet. The buffet itself was exceptional with multiple options. We had a clean good sized room with 2 queens. The beds comfortable with double sheets sandwiching the blanket. It was very quiet even though on a busy road. Only negative was the lighting over the sink was a bit dark, but not a major issue. Would stay again.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Melissa, Thank you for staying with us and taking time to give feedback on your stay. Thanks for mentioning our breakfast buffet. We take pride in our breakfast and think it is one of the best around. Please stop by and see us again soon. Sincerely, Tiffany Caudill GM

"Friendly and caring staff"

5
23/04/2018

Once again I was highly impressed by the positive attitude and professionalism of the staff form the front desk to the breakfast attendants to the maids.The Best Western Maddison exceeds all expectations and has caused me to prefer it over the much higher price Bridge Street area hotels.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for staying with us and mentioning our great team. I honestly have so many team members that have worked here for years and I think it makes a difference. We appreciate your business. If I can ever assist you, please feel free to contact me. Sincerely, Tiffany Caudill General Manager

"Nice hotel, great amenities, good location"

4
14/04/2018

We were doing a campus with our son and the hotel location was just perfect. We ate at the restaurant - it wasn't 4 star but reasonably priced standard bar/grille food and it tasted fine. The server was funny and welcoming. The hotel is a little dated, but very clean. The pool s sparkling clean. Breaksfast choices were excellent and cooked perfectly.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for choosing our hotel and trying out our restaurant. I am happy to hear that our team member was welcoming and accommodating to you. The pool area is one of my favorite spots at the hotel and I am certainly glad that you were able to enjoy it. Please visit again soon. Sincerely, Tiffany Caudill General Manager

"Huntsville Best Western"

2
12/04/2018

This Best Western has the name Plus added to the name, But is not at the Best Western Plus status, I travel a couple hundred days a year and some times stay at Best Western, but will only stay at the higher end Best Westerns like plus or Premiere and this specific hotel looked good on the web site and was also called a Plus, the rooms were old the bathroom was small and out dated and had bugs, I used my points to pay for these two King Suits I rented as my family and I were on a vacation, We stayed one night and left to a different hotel the next day, the room smelt like a dog room and was just like the old Best Westerns that most people try and avoid by going to the plus or premier locations, Rooms like this are why I don't stay at Best westerns as much as I could.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
I am certainly sad to hear that you were not satisfied with our hotel. Best Western has done a great job with differentiating their different brands and helping guests find the type of hotel they wish to stay in. I wish that we could have been what you were looking for. I hope that you will give Best Western and my hotel another chance. We do offer different room types that might suit you better in the future. Sincerely, Tiffany Caudill General Manager

"Simply The Best! "

5
04/04/2018

The Best Western Madison-Huntsville AL was an over the top experience. From check in to check out it was perfect. Check in was easy, no fuss, straight to our room which was exquisite. Extremely clean, beautiful view outside our window of the sparkling pool. Oh so inviting! The staff treated us like a welcomed family member. The hot breakfast was the largest variety of comfort foods, all fresh and easy to obtain. The friendly staff always asked if there was anything we needed and if everything was fine. Everything was much better than fine. We felt secure walking in the middle of the night to and from the car. Nicely lit and protected property. A lot of charm inside and out, by far the best place we have stayed. Thank you staff for a wonderful time.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for your kind comments about our hotel. We definitely appreciate you trusting us and taking the time to write a review. I hope to see you again soon! Tiffany Caudill General Manager

"Stay here!"

5
01/04/2018

There's not a negative word to say about this property. It is spotless & well maintained. Check-in was easy & efficient, & the staff was professional & personable. Complimentary, hot coffee was awaiting travelers in the lobby. The room was perfectly appointed & immaculate, with good lighting, plenty of towels & hot water, and a very comfortable mattress. The delicious, hot breakfast was included & the staff was welcoming. All this, plus a price that made this hotel an excellent value. We definitely will stay here again whenever we're in the area.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Terry, Thank you so much for staying with us and taking the time to review us. I am so pleased to hear that you enjoyed stay with us and will return. If there is any way that we might ever assist you, please feel free to contact us. Sincerely, Tiffany Caudill General Manager

"Keep Driving"

2
27/03/2018

My business companion was late making reservations for our trip and the only hotel we could find (besides super economy motels) was this Best Western. A large convention had booked all of the Marriott and Hilton properties we usually frequent. The staff was polite and professional at check-in but as I walked the corridors of this “non-smoking” hotel the aroma of cigarettes was nearly overwhelming. We checked in early so it may have been the housekeeping staff smoking in the hallways that we smelled. When I arrived at my room it was “well worn” to say the least, and had an aroma of something between Old Spice and old socks - it was a musty, wet smell that persisted throughout my visit. The bed was average and seemed clean. The shower was horrible. I could not get it to fully engage resulting in much of the water running uselessly through the faucet, and it began backing up immediately and would not drain despite repeated attempts to open and close the drain valve. By the time I ended my shower (4-5 minutes) standing gray water was over my ankles. In fairness to hotel staff I did not complain or ask for another room - I was too busy moving to and from business appointments and it was only a one night stay. On the other hand - I shouldn't have had to. The room should have been maintained to a higher standard. If you're considering this hotel, do yourself a favor and keep driving.

Tenicia B, Director of Sales at Best Western Plus Madison-Huntsville Hotel, responded to this review
John, Thank you for taking the time to review our hotel and for staying with us. I certainly apologize that you did not enjoy your stay. While I certainly agree that we should catch things before our guests, we definitely appreciate having feedback while you are visiting so we have the opportunity to locate and correct issues before you leave. I am pleased to hear that we were polite and professional and definitely hope that we can do better next time. Sincerely, Tiffany Caudill General Manager

"Free Breakfast & Free Shuttle!"

4
11/03/2018

Originally I hesiststed with the place due to the pictures. But, I am glad I didn't pass this place up. At a rate of $76 a night it was well worth it. The free breakfast was great every morning. It consisted of scrambled eggs, sausage, waffles, bacon & fried potatoes. Plus a great selection of juices and pastries as well. This was a solid win for me with training everyday I def made a point to make it here. Then, I found out that everywhere within a 5 mile radius was free to shuttle. I got picked up at the airport at midnight and they were there in a jiffy. Also everyday I took a stroll around Bridge Street Town Centre. They have a ton of food and all your shopping basics. Overall the hotel was a great value. I saved a ton from the shuttle and the breakfast won me over. The bar is sub par but, the staff made up for it. Very reasonable prices and the portions are great! Not your typical price gouging for hotel food here. Will be back! Only complaints are the super old lights. Makes everything seem very gloomy. But, if you need somewhere to crash and shower this is the place. $6.99 for wings and fries was a bargain! Food at the bar is cheap and Amanda is AWESOME!

Tenicia B, Director of Sales at Best Western Plus Madison-Huntsville Hotel, responded to this review
Kevin, Thank you so much for your kind words about our breakfast, shuttle and bar. We appreciate you taking the time to review us and are definitely glad you will come again. Sincerely

"Thumbs up!"

4
07/03/2018

I really enjoyed my stay at Best Wedtern Plus in Madison. All of the staff are so sweet and accommodating! The hotel was very near and clean and the breakfast in the morning is great! One of my go to hotels!

Tenicia B, Director of Sales at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thanks so much for choosing us and taking the time to review us. So glad that you enjoyed the breakfast and commented on our cleanliness. Our housekeepers are great and have been with us for a long time. Sincerely,

"A place to sleep"

3
03/02/2018

The Price too high for the room. The hvac unit was very Loud. The bathroom was faucet broken. The Carpet dirty in room. Called and reported problems, but there were not fixed. I would not stay there again.

Tenicia B, Director of Sales at Best Western Plus Madison-Huntsville Hotel, responded to this review
I am so sorry to hear about your experience at our hotel. We have definitely taken a look at your concerns and hope that you will give us another opportunity to serve you. Sincerely,

"Excellent Stay"

5
02/01/2018

We have always used this Best Western and it seems to get better every stay. The hotel is always very clean, the staff are always very pleasant. In the summer months we love using the pool. it is always kept clean.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to share about your experience with our hotel. I am so glad to hear that you enjoyed your stay , I am really proud of our team . I truly believe that our team members genuinely care about our guests and it is nice to know that it shows. I do hope when you are back in the area you will come back to stay with

"Doesn't get any better than this!!!"

5
01/01/2018

Southern hospitality at its finest right here!!! The staff was too notch and extremely courteous and helpful! This place just gave me the warm and fuzzies all the way around!!! Will return in a heartbeat!

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
We are so glad that you chose Best Western Plus Madison - Huntsville Hotel while traveling through Huntsville . I am happy to hear that you were pleased with our hotel . We strive to make each guest feel at home with a waiting smile and clean rooms. Thank you for considering us in the future and giving us the opportunity to serve you. We hope to see you soon!!!!

"Hidden Gem"

4
25/12/2017

Unpretentious , clean, quiet and orderly. Comfortable beds, great breakfast included with your stay. Clean gym, clean swimming pool. Convenient bar attached. Dinner menue could use some help. Bar/ Restaurant food is just " O-K " friendly bar/waiter staff. Things near to do nearby within walking distance. If you need a lift within a few miles, the Shuttle service is great. Clean safe vehicles, very accommodating

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for you kind words about our hotel and staff. We are so happy to hear that you enjoyed your stay and hope that when you are back in town you will think of the Best Western Plus Madison . hope you have a wonderful day.

"Best in Madison"

5
19/12/2017

This is my hotel of choice when coming to Madison. They have a better than average breakfast and a restaurant and bar for the evenings. The rooms a large , nicely decorated and clean. The have both outside access and inside access rooms if you have a preference.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to share your experience at our hotel. I am so happy to hear that we were able to meet you expectations we try hard to provide exceptional service to our guests. We look forward to you staying with us again hope to see you soon

"Good hotel with excellent customer service"

4
11/12/2017

I arrived at this hoyel after having to check out of a hotel that was not vlean and safe. I exlained this on arrival to the staff and they were very friendly, accommodating and helpful. I managed to check in and had a restful and peaceful time at the hotel. The only disappointment was breakfast which was limited on options this could be improved. The bathroom was a tid small but that can't be changed as the rooms were neat and tidy.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
On behalf of the Best Western Plus Madison we really appreciate your kind words . We strive hard to meet our guest expectations and making each guest feel at home with a waiting smile and clean rooms .We look forward to seeing you when you are back in the Huntsville/Madison area

"Would not recommend "

2
10/12/2017

The Best Western Plus leaves a lot to be desired and doesn't deserve its ‘plus' status. There were 2 conferences on when we arrived and the conference people were obviously given the better treatment. We were told our room was just down the end of the lobby and turn right and we could park our car anywhere out the front. So we loaded up our cases and walked down through the lobby but could not find a right turn. Back to reception to be told we had to go out the back door and turn right. As it happened, we had to almost encircle the building to find room 151 and lo and behold, there was a car park right outside our front door (but we were advised to park out the front!). We are both senior citizens so to have to carry our bags all that distance unnecessarily was quite an issue. The temperatures during our stay were exceptionally low with ice forming on our car and we had to enter through the back door back into the lobby area to participate in breakfast. The first morning neither of our key cards could open that back door, so we stood in the freezing cold trying them over and over again. Finally a guest who was privileged enough to have an interior room opened the door for us. We reported this to reception and were issued with new key cards. The exact same thing happened the next morning, although this time there was no one around to open the door for us so we had to walk around to the front of the hotel to gain access. Upon advising reception of the issue, once again, we were told the door was broken! But no sign on the door stating this fact and no messages to the guests given the rooms in the far distance who rely on this door for entry into the hotel! The room itself was large but the walls paper thin and the noise from the neighbors on both sides kept us awake on the first night. Fortunately there were no occupied rooms on the second night. The airconditioner is noisy and sounds like a train rushing through the room. The shower rose splayed water all over the place although there was plenty of hot water. The lightings was poor. There is a light switch inside the door which operates nothing. You have to individually go to each lamp to turn them on. Security latch inside the front door is extremely loose. Service was abysmal. I would never stay here again, nor would I recommend it. If you do, make sure you insist on an interior room. This was very poor treatment for a BW Rewards member.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

"Exemplary Customer Service"

5
26/11/2017

Kayla at the front desk assessed my situation quickly when I came in for just a one night stay. I had accidentally booked an exterior room and she promptly asked if I wanted an interior room as she could see I was traveling alone. I appreciated this woman to woman. She was kind, considerate, and knowledgeable about her job. She told me which entry I could park by to get into and out of my room quickly. Thank you for making me feel as comfortable as possible! I had no compliants about the room and the breakfast was good.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for choosing the Best Western Plus Madison Huntsville Hotel while visiting the Huntsville area. I appreciate you taking the time to review our hotel and the great comments about Kayla I will be sure to pass this along to her. I am certainly happy that you were pleased, I hope when you are back in the Madison area you think of the Best Western .

"Great place to stay!"

5
23/11/2017

Very centralized and easy to get around. Hotel staff were more than willing to bend over backwards for there guest and make it happen. Malls, museums, theatres, micro breweries and other amenities are very close by. Tons of restaurants close by some within walking distance. If you feel like you need to explore on your own, there is two rental car places within walking distance that is available as an option. Great staffing, clean updated rooms and nothing but the best. Thank you Best Western Plus staff!

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to share your experience at our hotel. I am so happy to hear that we were able to meet you expectations we try hard to provide exceptional service to our guests. We look forward to you staying with us again hope to see you soon

"Great experience"

5
16/11/2017

Quick overnight trip for a meeting. This hotel was not on the list of "suggested" hotels but we had points to use toward the cost, and it was a better rate than the hotels suggested. We arrived late, but thoroughly appreciated the breakfast buffet the next morning. We will definitely stay here again.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for trusting us with your business. We are so happy to hear that you enjoyed your stay with us. I hope you will come back again soon.

"great stay at good price"

4
15/11/2017

Great staff and rooms at a great price . Close to the airport and the place I worked . Resistant has great food and drinks,pool hot tub and fitness area with good equipment free breakfast was good. the rooms are clean and ac and heat good.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for choosing the Best Western Plus Madison and taking the time to review our hotel. I am happy to hear that you enjoyed the Huntsville / Madison area while you were here. We are always happy to help if we can do something for you in the future. We hope to see you again.

"Awesome hotel!"

5
09/11/2017

We recently stayed here while visiting family in Madison. What a great hotel! The staff were friendly and available when we needed something. The breakfast was of enough variety that we had something different to eat each morning, and we loved the pool and spa! We were in both most evenings. Overall, a great bargain for a family trip.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for your kind comments about our hotel. We definitely appreciate you giving us the opportunity to serve your family. We hope to see you again soon.

"Handicap acessability ??"

2
09/11/2017

--Poor accessibility for handicap with mobility issues --refridgerator did not effectively work and could not find a thermostat to adjust( for medication) -- ice machine was far from room. --NO double rooms available for handicap customers --elevator a long distance from lobby --Front entrance door in first room did not latch when leaving room. --Front desk staff never at the desk((always in back room) -- the hallway was noisy with rambunctious unattended children -- breakfast was the highlight, yet distance from room in the lobby area

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future.

"Great place to stay in Madison AL"

5
04/11/2017

The room was very clean and the staff very helpful. They have a nice exercise room and plentiful breakfast. The motel was close to my class, making it very convenient. I will definitely stay there again when in the area.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
On behalf of the Best Western Plus Madison we really appreciate your kind words . We strive hard to meet our guest expectations and making each guest feel at home with a waiting smile and clean rooms . we look forward to seeing you when you are back in the Huntsville/Madison. I hope you have a wonderful day!!!

"Convenient and clean."

4
26/10/2017

Convenient and clean. Breakfast included was good. Near to interstates. Friendly staff. Comfortable room. Perfect location to stop over on way to destination. Have already booked another stay on return.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for choosing the Best Western Plus Madison - Huntsville while traveling through Huntsville . Thank you for giving us the opportunity to serve you. We hope to see you soon!!!!

"Wow! "

5
23/10/2017

As soon as I walked in the front doors, I knew my family and I were going to have a great stay and we did! The rooms were clean, beds were very cozy, shower clean and had great pressure, towels were clean and fridge was cold and even had a light! Every staff member I talked to was polite and helpful. Breakfast was beyond delicious with scrambled eggs, bacon, sausage, potatoes, biscuits, gravy, hot prepared oatmeal with several offerings to add to that, waffles, fruit, yogurt as lots of smiles from the attendant! Behind the front desk, they have games you can borrow, so we borrowed one and relaxed in the lobby and had fun playing it. If you stay here, you will not be disappointed!

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to share your experience at our hotel. I am so happy to hear that we were able to meet you expectations we try hard to provide exceptional service to our guests. We look forward to you staying with us again hope to see you soon

"Huntsville Best Western Plus"

5
22/10/2017

This is where you want to stay.I travel for work regularly .No Question of where to stay when in Huntsville.Always Hot coffee.The staff is charming and ready to help.The amenities as in hot tub and pool are beautiful.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for you kind words about our hotel and staff. We are so happy to hear that you enjoyed your stay and hope that when you are back in town you will think of the Best Western Plus Madison . hope you have a wonderful day.

"Gone down since last time"

3
22/10/2017

Earlier this year, I stayed at this same hotel and thoroughly enjoyed my stay. This time however, was a far less enjoyable experience. Upon check-in, I was not recognized as a Rewards member at all. The only thing the clerk did was enter my BW #. They even gave me one of the worst rooms even though hotel had relatively low occupancy. I was given an outside entry smoking room that smelled like an old ash tray even though I don't smoke and did not request a smoking room. If you choose to stay, do not let them put you in the older in-renovated section of the hotel. The entire area is filled with second hand smoke and the rooms are awful.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
I am sorry that you were not recognized as a Best Western member and did not enjoy your stay, I did look at your reservation and the room you were checked in to was not a smoking room so I am not sure why it smelled like smoke I am so sorry for this I do hope when you are back in town you decide to stay with us again so we can make this up to you.

"Enjoyed my stay"

4
16/10/2017

For the money i was very happy with the quality of the room. The staff was wonderful with a welcoming attitude. The rooms are on the older side, but clean considering age. I slept well. I will stay there again because of the staff.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to share about your experience with our hotel. I am so glad to hear that you enjoyed your stay and our staff, I am really proud of our team . I truly believe that our team members genuinely care about our guests and it is nice to know that it shows. We can't wait to see you when you return.

"Housekeeping could use some help"

4
14/10/2017

Even though the rooms were clean, there was the start of pink mold between the tub and wall. The major problems with both rooms 135 and 137 was the smell of mold. The rooms smelled very musty, I don't know the source.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to complete your survey about our hotel and give us feedback online. I am very disappointed to learn that you were not happy with your room I do apologize for the smell and I have taken a look into the matter. Thank you for your feed back and on behalf of Best Western Plus we hope you have a great day.

"Guest"

4
11/10/2017

The hotel was clean, quiet and comfortable, the only issue we had was that, to us, the layout of the hotel was confusing. There were fire doors we couldn't get through and ended up going back to the front desk in order to find our room. We were exhausted, therefore we were frustrated. When checking in, just make sure you get clear, concise directions to your room.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for choosing the Best Western Plus Madison - Huntsville while traveling through Huntsville . We strive to make each guest feel at home with a waiting smile and clean rooms. I am so sorry that you got lost and l as your safety is number one to us , and I also understand you frustration with the layout of the hotel. I just want to thank you for giving us the opportunity to serve you. We hope to see you soon!!!!

"Stay here is you like"

2
08/10/2017

I stayed in this hotel for 28 days for business. I found the hotel to be cheap, I found the bar staff to have a bad attitude and the concierge service likes to preach Jesus to everybody if you think that you don't believe. The standard and Internet services there are sub par the food is sub par and the overall hotel experience was negative I would not recommend staying near if you're in Huntsville for work with the Army or anybody else. I would suggest that you stay in a much nicer hotel a little bit closer to downtown .

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
I am sorry that you did not enjoy your stay, I was unaware that you had issues during your stay. I also apologize that you felt like one of our employees tried to force there religion on you. I have spoken with all of our employees about discussing politics, and or religion with our guest as it is not appropriate at any time, I do hope that you will come back to stay so we can make up for your horrible stay. I hope you have a wonderful day

"Moving"

5
05/10/2017

My husband & I stayed a week while waiting to close on our house as we were moving out of state every one was so pleasant & seemed very happy in there work place Thanks to Chris who sent me some clothing which I had left in our room I really appreciate it for going the extra mile I would highly recommend this hotel in Madison AL

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for you kind words about our hotel and staff. We are so happy to hear that you enjoyed your stay and hope that when you are back in town you will think of the Best Western Plus Madison . hope you have a wonderful day.

"BW Plus in Madison"

5
05/10/2017

Everything about BW Plus was excellent. It provided a fair value for the room and amenities provided. The breakfast was great. Location was near Huntsville. I need to travel next month to Huntsville, guess where I am staying. BW Plus. No need to go anywhere else. I almost forgot they have a nice pool too.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for your kind words. We are happy that you enjoyed yourself and were pleased and comfortable at our hotel. See you soon!

"Running from Hurricane Irma"

5
01/10/2017

Extremely caring people and service. I had to leave Florida due to the oncoming Hurricane because I require oxygen 24/7 due to Pulmonary Fibrosis and can not sleep without continuous oxygen flow which required me to take a large machine with me on my trip. Hotel employees had no problem helping me and were more than happy to do so.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for choosing Best Western Plus Madison/Huntsville I do realize that it wasn't under the best circumstances . I am happy to hear that the staff was great and friendly . We strive to make each guest feel at home with a waiting smile and clean rooms. Thank you for considering us in the future and giving us the opportunity to serve you.

"An overnighter"

5
29/09/2017

Was in Madison over night and selected this property because it was nearby my appointment the net day. Impressed by professionalism of the entire staff [desk, bellmen, housekeeping, and others]. Although the bathroom was SMALL the other accommodations wereit was fine. excellent. My only complaint with breakfast was the gravy was watery/runny other than that

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to share your experience of our hotel. I am so happy to hear that we were able to meet many of your expectations, we try hard to provide exceptional service to our guests. Sorry to hear that you did not have a great breakfast experience I will make sure I take this up with the kitchen so we can correct it. I do hope when you are back in the area you think of the Best Western Plus, we look forward to you staying with us again hope to see you soon.

"September 2017"

5
18/09/2017

Everything far exceeded my expectations and was pleasantly surprised.The staff was always very friendly and acomidating,There was always cookies and juice in the lobby!!I just can't say enough good things !!oh I forgot to mention the pool table in the hotel bar/restaurant.I would definitely recommend to anyone to stay here and look forward to staying in the future!!

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for choosing the Best Western Plus Madison Huntsville Hotel while visiting the Huntsville area. I appreciate you taking the time to review our hotel and the great comments about our staff. I am certainly happy that you were pleased with our accommodations. We are looking forward to you next visit

"Amazing little place in Huntsville-Madison"

5
17/09/2017

We had to be in Huntsville for a few days on very short notice. The entire experience at the Best Western Plus in Huntsville-Madison was great; from the moment checked in until our checkout 3 days later. The front desk lady (I'm sorry I can't remember her name!) on 9/7 was so pleasant and had such a wonderful smile that she made us feel welcomed. She made sure we had all the information we needed and made the start of a very stressful few days just a little better....and I really appreciated it! You won't be disappointed here

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
I had the pleasure of checking you in and I am so happy to hear that I was able to make your check in process pleasant . We appreciate the faith that you placed in us and are certainly glad to hear that you would choose us again. Thank you for your kind words about our staff and the hotel. I definitely hope that we can continue to serve you well into the future. If I might help you in any way, please feel free to contact me.

"Unexpected Jewel"

5
08/09/2017

I was completely overwhelmed by this Best Western property. The lobby is spacious, well appointed, and has the feel of an exclusive hotel. Check in was seamless with excellent staff and service. My room accommodation was upgraded to even better than requested (which was unexpected and very much appreciated). I cannot say enough positive comments about the breakfast buffet. Truly the best I've experienced at a Best Western! Amazing selection and attractively presented. Large dining room was like being in a restaurant. Next travel, it would be worth going out of the way just to have the opportunity to stay again.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
We are so glad that you chose Best Western Plus Madison - Huntsville Hotel while traveling through Huntsville . I am happy to hear that you were pleased with our hotel and the amenities we offer. I like to think we have the best breakfast of all the Best Westerns but I could be a little bias :) . We strive to make each guest feel at home with a waiting smile and clean rooms. Thank you for considering us in the future and giving us the opportunity to serve you. We hope to see you soon!!!!

"OK Hotel price was right"

3
06/09/2017

We stayed here wile our daughter was at space camp so for a week. The people were nice but the rooms are old and stale. Our room was musty smelling although they tried to fix it the smell would be back in a few days. The biggest problem was that the AC leaked on the carpet therefore never has a chance to dry out therefore the smell. The bathroom was old and dingy and with little effort I could sit on the toilet put my feet in the tub and wash my hands at the same time that is how small it was. The breakfast was good the pool is ok needed to be attended too more often.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time out to review the Best Western Plus on behalf of our entire team, I would like to apologize for the problems you experienced with your A/C unit during your stay with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great Choice"

5
02/09/2017

Based on what other hotels charge, this hotel is a great deal. The room was great, the pool area was very clean, the staff was extremely helpful, the breakfast was good. I would definitely stay here again.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for you kind comments about our hotel and staff. We are so happy to hear that you enjoyed your stay and hope that when you are back in town you will think of the Best Western Plus Madison . hope you have a wonderful day.

"Very Nice Hotel"

5
01/09/2017

We stayed at this best western on a recent trip to madison. It was very nice. It was clean. The staff was very kind and helpful. Check in/out was quick and painless. It was a bargain. Breakfast was above average. The grounds and pool were very well maintained. We didn't hear a thing at night. We come to the Madison area occasionally and will definitely stay here again.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to share your experience at our hotel. I am so happy to hear that we were able to meet you expectations we try hard to provide exceptional service to our guests. We look forward to you staying with us again hope to see you soon

"Bugs in Hotel"

2
01/09/2017

This was my second stay. I had ants in my room last year. This year I had roaches in my room. It is not a very clean facility. The breakfast is good but again the tables are dirty most of the time. I would not recommend this to family or friends.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for being a Best Western Rewards member and on behalf of our entire team, I would like to apologize for the problems you experienced during your stay with us. This is not acceptable and I too am very disappointed with the problems you encountered. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have rewarded your stay with 10,000 extra points and once again Sorry

"Smoking in Huntsville,AL area"

5
01/09/2017

This is a well maintained hotel that still offers smoking rooms in the Huntsville area. Breakfast is complimentary and the staff is superb! :Lounge/Restaurant is very good alternative if you do not choose to venture out.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for your kind words and also taking the time to survey us . I am happy to hear that you were pleased with our hotel and the amenities that we offer. . We strive to make each guest feel at home with a waiting smile and clean rooms. Thank you for considering us in the future and we hope to see you again

"Great Staff"

4
30/08/2017

We were traveling with my parents who have stayed here on multiple occasions. The staff are great and friendly. The pool and hot tub were clean and the breakfast was great. We did find a sock on the top of the curtains and some left over trash behind the bed but other than that the room appeared clean.

"Great Hotel"

5
29/08/2017

Good experience. Clean, well decorated room with comfortable bed. Hotel room was quiet. Air conditioning and Internet worked well. Beautiful swimming pool for hot summer day swim. Included hot breakfasts were tasty with lots of variety. Breakfast area had lots of room for tables, not cramped like most hotel breakfast areas. Friendly hotel staff.

"Madison-Huntsville Plus"

4
29/08/2017

A great facility, conveniently located near to major Huntsville attractions. Great restaurant open in the evenings for dinner or drinks. Breakfast is ample and varied. Staff are excellent, very service oriented and friendly. Value in terms of price was excellent!

"Absolutely Wonderful Staff, decent rooms"

3
26/08/2017

I stayed at this hotel about 2 years prior and back then thought that it was a great hotel (I also hadn't traveled for work as extensively). The people in the front desk were very friendly. I checked in quickly with no problems and actually from the door of the hotel to the front desk was greeted by another employee that was exiting the building. The room that I was originally assigned was not a part of the main building. The door to the original room led directly outside giving it a motel/regular Best Western feel. So I quickly requested a room in the main building. With the new room, it was fine more or less, however when I turned of the AC unit at night (because I was too cold) there was this constant tapping noise from the unit which lasted all through the night. The another issue was that the bathroom didn't' feel clean. Specifically, between the tiles on the bathroom floor, and as such I didn't walk around with bare feet. This isn't criticizing house cleaning's daily cleaning which was fine. Perhaps the space between the tiles can under a deep cleaning quarterly, to whiten it back up, as it was brown. Lastly, the new room that I was assigned to was a handicap room (which I have not problem with...actually, to me they tend to be larger, which is a plus when travelling) however, the shower head didn't pivot down, so I had to hold it while taking a shower which was rather annoying. The breakfast at this hotel I enjoy...the eggs taste like normal eggs. I also like that they separate the vegetarian items from the meat items. I appreciated the gym that was open 24 hours and made use of it. They also have a hotel shuttle that travels within a 5 mile radius of the hotel. And again I emphasize that the staff was excellent.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for your nice response about our hotel. I am happy to hear that you enjoyed our hotel minus the loud A/C unit and shower head. I have had maintenance look into this issue. If I might help you in any way in the future, please feel free to contact me. We look forward to seeing you again soon

"Huntsville TDY"

5
25/08/2017

The government travel system has provided disappointing hotels on my last few trips, with the exception of this one. The BW has been updated and provided a great TDY experience. The first thing I do now is check the bed when I get into a room. If you're a frequent traveler you know what you sleep in/on is important. This BW had the best, cleanest, most comfortable bedding I've ever experienced. I sleep extremely well the 3 days of my visit. The staff was very friendly and helpful from the front counter, to the kitchen staff. They demonstrated true southern kindness and hospitality. A bit more internet speed would be nice, but that's a first world problem hardly worth mentioning. Great water pressure for the shower (which don't see so much anymore) and old school heat lamp (personal favorite) I felt safe and comfortable for my entire visit. Great team at this location. Great value!

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to share about your experience with our hotel. I am so glad to hear that you enjoyed your stay , I am really proud of our team . I truly believe that our team members genuinely care about our guests and it is nice to know that it shows. I do hope when you are back in the area you will come back to stay with us

"Excellent place"

5
24/08/2017

I held a business meeting here this spring and had rented several motel rooms as well as a meeting room. Great place... everyone on staff was excellent. The facility was clean and well maintained. The food on the breakfast bar was great. It's a nice place and where I always stay when I'm in this area.

"Best Western Plus Huntsville, Alabama"

4
23/08/2017

My husband and I stayed at this hotel because we were traveling with our dog and needed to stay at a moderate priced pet friendly hotel. The hotel was pretty good but the bathroom was small and could be updated. (Didn't like the curtain on the closet.)

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time out to review our hotel. I am sorry to hear that our bathrooms were not to your satisfaction. I do hope that when you are back in town you come back to see us.

"Surprisingly good restaurant on-site"

4
21/08/2017

Clean and comfortable rooms. After a tiring day we opted to eat at the on-site restaurant and it was surprisingly good! Staff was friendly and the food was excellent. A very good option for weary travelers. The breakfast buffet in the other food area was also good and replenished and kept well stocked and clean.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for choosing our hotel and taking the time to review us . I am happy to hear that you enjoyed our restaurant and breakfast while you were here. We are always happy to help. I hope that when you are back in town you think of the Best Western Plus Madison for all you hotel accommodations . We hope to see you soon!!!

"Great property - home away from home"

4
20/08/2017

We stayed at this hotel twice for a length of time. Staff is fantastic and goes the extra mile. Nice curb appeal; clean rooms; great mattresses; central location. Only 3 minutes from Huntsville airport.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for taking the time out to review us and always thinking of the Best Western Plus Madison for your hotel accommodation when you are in town. We appreciate your kind words and hope to see you again the next time you are town.

"renewed and revitalized."

5
19/08/2017

I was told Best Western's motels had been upgraded. My yes they are. The rooms were fresh with new towels, decor, sheets and in general the over all style. The exit was a little squirrelly near the air port but other than that no complaints.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for your kinds words I am so happy that you found our rooms fresh and clean, We take pride in providing clean and comfortable accommodations for our guest . I hope when you are back in the Madison/Huntsville area you come to stay with us again.

"Excellent"

5
16/08/2017

I had family come in and I live in a small apartment. I had 5 rooms reserved and they were all excellent and ready when my family checked in. Great place to stay in Madison Alabama. If you are looking for a reasonable price this is your place.

"Good"

5
14/08/2017

My family and I had a weekend getaway and this was the perfect place for a great price! Very clean, great atmosphere, very helpful staff, awesome restaurant. My boys enjoyed the pool and the games. Perfect for us.

"Great location, staff and value"

5
12/08/2017

The hotel is very convenient to Redstone and provides meals and amenities equal to much more expensive chains. This hotel is a great value at a great location with superior staff. A great choice and highly recommended.

"Best Around"

5
12/08/2017

Our experience with Best Western Plus Madison was awesome! I cannot say enough about the service we received. The front desk was helpful and efficient. The shuttle drivers were pleasant and right on time. The room was clean and neatly prepared. Thanks you so much!

"Best stay ever"

5
07/08/2017

I love the comfort made me feel like I was home. I also loved the service and the staff was great for the large group we had. The breakfast was amazing. The experience was just so welcoming and we thank everyone who had a part in making sure our stay was wonderful

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
I can't express how grateful we are for your kind words!!! We at Best Western Plus Madison take pride in how we treat our guest . I do hope that when you are back in town you think of us. Until next time I hope you have a great day. Sincerely, Tenicia Billups

"Wonderful Property"

5
06/08/2017

I totally enjoyed the stay , one of the nicest Best Westerns I've stayed @ would recommend this property to anyone staying in the area, next time I'm in Huntsville I will be staying here . A+++ expierenc

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for taking the time out to write a few nice thing about our property. I am so glad that we were able to exceed you expectation and we look forward to you staying with the us when you return. Until we meet again I hope you have a wonderful day!!.

"Quick stop on the way to the beach"

4
06/08/2017

This Best Western had everything we needed. Clean, comfortable room, internet to check up on things and a good breakfast to get the next day started. If we had gotten here earlier, we would have checked out the nice pool.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for choosing the Best Western Plus Madison for you hotel needs and your kind words. hopefully next time when you are in town you will get to enjoy the pool and some more great amenities that we have to offer.

"Excellant hotel for Space Camp Parents"

5
02/08/2017

We were bringing our grandson to Space Camp and needed a place to stay for the night before traveling back home. This Best Western was on the Camp list of hotels for parents to stay while their child was at camp. This hotel was a gem, from the front lobby to the rooms and staff. The lobby was huge, clean and well lit; the staff was outstanding and went out their way to insure a pleasant stay. The room was spacious, clean and the bed was extremely comfortable. Due to the way the rooms and doors were placed, we felt very safe. The hotel was located just off I565 and about 5 miles from the USS&RC, making it very convenient to get to and from there. There was even a shuttle that would take you on demand within a 5 mile radius including the USS&RC. The breakfast dining area was large and resembled a restaurant rather than a café. The restaurant even served supper at a reasonable price. The comp hot breakfast was one of the best we have eaten. The food selection was great, hot and fresh. Our room was a king with a Jacuzzi tub, refrigerator, and microwave. This hotel had everything we needed to make our night stay very pleasant. This is definitely a hotel for parents to check out if bringing a child to Space Camp and needing a place to stay for a night or the week. Would definitely stay here again

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
On behalf of the Best Western Plus Madison we really appreciate you kind words. We strive hard to meet our guest expectations. I hope when you are back in the Huntsville/Madison area you will come back to see us. sincerely Tenicia Billups

"Trip to Huntsville with grandson"

4
30/07/2017

My husband and I took our 7 year old grandson to Huntsville to visit the Space and Rocket Center and spent the night at the Best Western. It was convenient and comfortable, and we enjoyed our stay there. Our grandson and I spent quite a bit of time in the pool, which was a good size and had both deep and shallow water. We also checked out the fitness center and spent some time using the equipment there. My husband didn't feel like going out for dinner, and the restaurant worker was very accommodating with our wanting to have take-out. I would stay at this hotel again and recommend it to anyone visiting Huntsville.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for you great review. I am glad that you enjoyed your stay and we look forward to you staying with the Best Western Plus Madison when you are back in town Sinserly Tenicia Billups

"Spacious Lobby"

5
25/07/2017

This BW had a very large lobby which was lovely I liked having the lounge available . I did not use it to get a drink but did order pizza late that night. The pizza was hand made, very hot and really tasty. Was a great treat. The hotel offered handmade cookies in the lobby which were a really nice treat.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for your kind words. We hope when you are back in Huntsville you will come back to stay with the Best Western Plus Madison and enjoy the lounge and the many other great amenities we offer. sincerely Tenicia Billups

"Staying a night coming home from vacation."

3
25/07/2017

The corridors were very warm. I think they could use a new air conditioner system. The breakfast was good. There were lots of family type trips going on as many kids were at the outdoor pool. I wish the children would have been better supervised but that was not the fault of the hotel. Our room was clean and the beds were comfortable. It was an average hotel as there is nothing really great or nothing really bad to say. My husband is a Diamond Member but that didn't really matter.

Tenicia B, Front Office Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
On behalf of Best Western Plus Madison thank you so much for being a Diamond member and staying with us. We really appreciate your feedback and we hope that if you are ever back in Huntsville that you will choose the Best Western Plus for you hotel accommodations Sincerely Tenicia Billups

"Southern Hospitality at its finest"

5
21/07/2017

Great staff - they even will drive you anywhere you want to go within 5 miles and they'll come get you, too. We checked out the local breweries (there are 3 near by) using this service. Breakfast was hot and plentiful - healthy items, too. Rooms were clean and pool was clean as well. Centrally located to the Arsenal and other areas. Used their fitness center and business center and it was a nice perk. Beds were very comfortable.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you so much for your kind words about our hotel. We definitely appreciate the trust that you place in us when you choose our hotel. I hope that you will come back to visit us soon. Sincerely, Tiffany Caudill

"And your little dog too!"

4
18/07/2017

Lovely hotel, award-winning grounds. We were warmly welcomed with our two Shitzhus and spent a most comfortable night. With a full breakfast included, thus hotel us a good value. The only reason I don't give it five stars is because the keycard system on the outer doors was a bit temperamental. But the staff definitely deserves five stars. And thanks for accommodating our last minute reservation changes.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thank you for your response about our hotel. We definitely appreciate you staying with us and we are glad that you were able to bring your pet. I do apologize that the key cards were not working properly. We will definitely take a look to see if we can correct this. Sincerely, Tiffany Caudill GM

"Clean and comfortable !"

4
18/07/2017

Weird property layout and small bathrooms, but clean rooms and thick towels, with good room amenities (larger than avg fridge and microwave). VERY friendly and helpful staff. Nice selection for breakfast and good coffee, all day.

Tiffany C, General Manager at Best Western Plus Madison-Huntsville Hotel, responded to this review
Thanks so much for your kind words about our team. We definitely try to show our Southern Hospitality. We hope that you will visit us again soon. Sincerely, Tiffany Caudill

"Another Bad Best Western"

1
17/07/2017

Checked in yesterday for a 3 day stay in Huntsville. By the way we are very impressed with Huntsville. Anyway after being out all day, we returned around 7:00pm and found our room had not been cleaned or refreshed in any way. As we left around 9:30am, it's not like housekeeping didn't have time and no we did not leave a do not disturbed on the door. Went to the desk to complain and after checking we were told housekeeping was in the room cleaning. We returned to the room, but no housekeeping. We waited another half hour but still no housekeeping. After packing up and we're leaving the room housekeeping showed up. TO LATE. This is now the 3rd and very last time this has happened at a Best Western. We will never stay at a Best Western again. By the way the room was musty, bathroom exhaust fan did not work and the room felt damp.

"Grandkids adventure with Grandma-Space & Rocket Center."

4
15/07/2017

This was a quick overnight adventure with 3 of my grandchildren; ages 13, 12 and 9. We live in Los Angeles, California and traveled to Atlanta, GA to celebrate the 2nd Birthday of my Georgia Granddaughter. The L.A. grandkids love Space so decided to take a side trip to Huntsville to visit the Space and Rocket Center. I think offering pool towels would have made our stay perfect. Clean, comfortable, and accommodating with early check-in. Short drive to the Space and Rocket Center was a plus. I was able to use my reward points for a free night stay at the the Madison-Huntsville Best Western. Being able to use my reward points actually made this side trip possible, so Thank you Best Western.

"Huntsville Best Western"

5
14/07/2017

Enjoyed our short stay. A short drive to the Space museum , downtown, and anywhere you need to get to. People were nice and mostly very helpful. Go to the botanical gardens if you can before end of August. Dinosaur exhibit a must if it is still around. Not extensive but fun.

"Nice Property"

4
11/07/2017

Hotel was kept up very nice. The rooms were very comfortable..Nice bed. Breakfast could of been better. While there was a big selection..the quality of the food could of been better. Also, I would like to see breakfast start at 6am on weekends. I had to work at 7:15 and didn't have time to eat..plus no "to go" packages like most Best Westerns.

"Fun"

5
03/07/2017

One of the best hotels I've stayed at in a long time. The staff was very helpful and friendly, from the check-in staff to the bartender to the cleaning staff. The food in the lounge was awesome and we did not wait that long for it either. It was a nice and quiet place to go and relax without the hastle of driving somewhere and having to come all the way back your hotel .

"Nothing bad to say!"

4
26/06/2017

We really enjoyed having our family reunion at this property. The amenities were perfect and the staff went above and beyond to help with anything we needed. Would definitely recommend for business or pleasure!

"Great amenities"

4
26/06/2017

The staff were very helpful. Check in was top notch. They gave great advice on local attractions. The hi-speed internet was great and easy to access. The pool is very clean and well maintained. Breakfast area is roomy and plenty of options and well stocked. The only issues we had were trying to get the A/C to cool the room (it felt kind of humid and wet, but it was humid outside), and the sheets didn't seem to fit the bed well; they kept popping off the corners.

"Exceptional staff"

5
24/06/2017

While the hotel itself is a bit dated, it has been kept well. The rooms are exceptionally clean and comfortable. The pool is very nice and the best part is the welcoming professional staff. They are top notch.

"Disappointed"

3
23/06/2017

Apparently there are two very different parts to this hotel. I was put in the back with a room with outside entrance. Room had been somewhat updated but it still looked like an old motel. Room was very small and I could hear noise outside. Bathroom was small and sink area was open to room. I might stay here again but only if I call and get a room in the newer part.

"Very Nice Hotel"

5
19/06/2017

We were very pleased with our stay at this hotel. Can't even say enough good things about our stay. The evening desk clerk was the absolute BEST!!!! If ever traveling through there again, we will definitely stay there again.

"best Western madison - huntsville Best western Plus"

5
19/06/2017

great hotel with nice rooms. breakfast was wonderful with hot food. Staff was helpful and polite. Easy check in and check out. price was very reasonable. many stores and restaurants right by the hotel. pool was clean and very nice. I will return.

"Home sweet home"

3
15/06/2017

Nice facility outside but slightly dated inside. Clean, and friendly staff too. We arrived later then expected and wasn't an issue at all. Checking in was quicker then most hotel and checking out was done with a click on the iPhone. Thanks

"Good price, location and staff...quality about average"

3
12/06/2017

Location and price were great! Staff on check in and at breakfast were A+. Read some reviews that talked about the hotel needing to be updated. Room was adequate. Bathroom a little small for 2 adults. The towels and bedding were crisp and clean as was the room. Compared to similar places I've stayed in Huntsville, I would say it was compatible to the others at this price point. Only small issues: housekeeping seemed to either always forget to give me more shampoo, and on one occasion, I had 2 bottles of conditioner, and no shampoo. Hmm? Pool looked nice, though didn't try it. Breakfast was always well stocked, hot and had options for us vegans. Note to hotel: The fruit cups were a very nice addition!! :-)

"Good Stay"

4
12/06/2017

Quiet, good bed, clean room, real, not reconstituted food for breakfast. They actually had staff keeping the breakfast buffet stocked. The only issues were a mostly non functioning TV remote control (batteries?) and figuring out how to divert the tub water to the shower. Satisfied with what I received for what I paid. Would recommend this hotel.

"Super Customer Service"

5
10/06/2017

I have stayed multiple times and have been pleased on all occasions. The staff is exceptional, the rooms are clean, and the hotel is nice. The best part is that the value is much better than most placed I stay. Top of my list in Huntsville/Redstone/Madison

"Best Best Western Ever"

5
05/06/2017

The title says it all! The room was clean, comfortable, and quiet. Staff were very friendly. Breakfast was unsurpassed! Great selection - real eggs, bacon, sausage links and patties, fresh baked biscuits and gravy, oatmeal (not instant), etc. The breakfast room was spacious and they were constantly attending to the food. You could tell that the staff really took pride in the hotel. Excellent value for the price paid. Great stay!

"Nice place to stay"

5
04/06/2017

The hotel was what we expected from a Best Western Plus. This has become one of our main chains of choice. This hotel has a great lobby, nice room. well manicured grounds and a good breakfast. The room was very quiet and we were able to get a good nights sleep each day. The price was good when you consider the hotel had a free full breakfast buffet offering every day. The internet was not the fastest but acceptable with no problems. I would highly recommend this hotel for anybody who is looking for a moderately priced place to stay.

"Just what we expected "

5
03/06/2017

We stay here every year and are never disappointed. Great stay awesome breakfast great location to everything to do. Room was clean and neat shower was great can't wait to make the trip next year and stay here again.

"Madison Al Best"

5
02/06/2017

Great best to stay. Staff are the best. Location to highways, airport and downtown Huntsville is no better. Great complementary Breakfast. Pub menu at night is very satisfying. Staff are the best from the front desk to Yvonne at the bar and Diane in Sales.

"Reasonable priced and conveniently located to lots of restaurants and shopping"

4
24/05/2017

This is my second visit to this BW Plus. While it is not the most stylish motel it is very well maintained and the staff is very friendly. The pricing is very reasonable and with its proximity to I 565 it is not far from Huntsville at all. The shower curtain isn't the best for keeping shower spray in the shower but other than that I have no complaints. Their breakfast is comparable to other complimentary breakfasts in most regards with a HUGE exception (to me at least) in that they always offer REAL bacon -- none of that turkey stuff or precooked. We will return when next in the Huntsville area.

"cleanest hotel"

5
14/05/2017

this was the cleanest hotel inside and out I've stayed at in a while. The staff was exceptional and the amenities were great. You could tell the staff takes pride in the every detail of cleanness there is.

"Wonderful place to stay!"

5
29/04/2017

This hotel is great! Everything is nice and new! Room was VERY clean, lots of hot water for shower, heat/AC worked perfect. Lobby was very nice. Front desk clerk was nice. Breakfast was above average. The pool was crystal clear. Nice patio furniture. Clean hot tub. Bed was nice and comfy. Room was very quiet. Good location. Thank you Best Western Plus Madison for a great stay!

"1 nite"

4
19/04/2017

Spent one night in the Madison Best Western. The room was clean and the bed was comfortable. Could have used an extra blanket and an alarm clock that worked. One problem I have noticed in some motels are the curtains blow up from the bottom of the window when the fan is on at the air conditioner. This causes loss of temperature control in the room. Also, extra light in the room at night. So it was in this room. Other than these small things, the room was quiet and I got a good night's rest. Breakfast was good. Eggs, sausage, fruit, yogurt, cereal, coffee, juice,and more, all were present. Decent meal. Decent stay.

"None"

3
17/04/2017

Was the best stay I had, but wasn't the worse either. It appeared it had gone through a change of management or personnel and the staff that I usually see was not present. The location is great and easily accessible to I65 and 565. Not a lot of noticeable traffic and has some great amenities. The dining room has been renovated and there are some other changes taking place.

"Nice Hotel"

5
11/04/2017

Hotel was clean, and the bed comfortable! The breakfast selection and variety was beyond my expectations- something for everyone. The staff was extremely helpful and friendly. We would definitely stay here again.

"Nice place to stay"

5
10/04/2017

This Best Western is fairly new. Our room had two queen beds and was VERY spacious. The equipment in the room was fairly new and the beds were comfortable. We are frequent Best Western guests and I would have to say this one had the best breakfast layout of any. The staff were all friendly, helpful, and courteous.

"Just okay"

3
09/04/2017

Not quite as nice as the pictures online but could've been way worse. It's an older building but they've tried to make it nice. The lady at check in was super nice. Our first room was an exterior, smoking room and we had 2 kids with us so I asked to be switched to nonsmoking interior room. It was no problem at all and she was happy to accommodate. The walls are paper thin and you can hear conversations in next room over as well as people in rooms above. Crack under door was big enough to light up the room at night. Bed was comfy. Breakfast was good. Staff was friendly and always had a smile. The bathroom was tiny and outdated fixtures. Exhaust fan broken. The staff made up for where hotel was lacking. Had it not of been for the staff, I would've given this hotel 1 star.

ManagerBWP, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to review our hotel. We appreciate you trusting us with your stay. I certainly wish that you had a better experience while staying with us but I am certainly happy that you found our team members accommodating. I noticed that your reservation was booked for a smoking room and unfortunately any smoking room that we have does have an exterior entrance. I am certainly glad that we had the availability to give you what suited your needs better. We will definitely take a look at that exhaust fan, so I appreciate you mentioning it. Sincerely, Tiffany Caudill General Manager

"Golf Vacation"

4
08/04/2017

Close to golf courses and Restaurants. Many to choose from depending on what type of meal you're looking for. There are several golf courses with in 30 minutes and easy to get to using the interstate.

ManagerBWP, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Thank you for staying with us and taking the time to rank us. Our hotel does offer convenient access to the entire area. I hope that you will choose us again. Sincerely, Tiffany Caudill General Manager

"Didn't live up to rating. "

2
08/04/2017

We got in late and although I booked a non-smoking room I was told that smoking is all they had. Who still has smoking rooms in 2017? Anyway with a family of allergy and asthma sufferers this sucked big time. After about an hour I could not take it anymore because the room stank so bad. The staff at desk was very nice and tried to find something else for us but was not able. She allowed me to cancel reservation and I booked a Marriott property instead. All in all this is an older property more akin to a motor lodge than a hotel. It has been updated but you get what you pay for. I thought I was getting a higher rated property than what I actually got.

ManagerBWP, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to review our hotel. I do apologize that we were not able to accommodate you in a non-smoking room. The smoking rooms that we have are all exterior entrance rooms. Anything located in the interior of our hotel is non-smoking. Unfortunately, many online channels sell rooms just taking the lowest rated room. The reservation did come to us as a smoking room. Under normal circumstances, we make every attempt to accommodate other than what was originally booked. There are times that we are unable to make changes to these reservation types. I am happy to help you in any way possible in the future. One idea is to call the hotel and request what room type you actually need. With a note of preference, we possibly could have changed it earlier in the day. Sincerely, Tiffany Caudill General Manager

"Stay away from this hotel | Extremely rough with hotel guests"

1
28/11/2016

Hotel Management and Customer Service included Tiffany Caudill [phone # 256-772-7170] extremely rough with hotel guests and guest accommodation requests. In hotel regularly been played loud music by third parties (church gathering) and Hotel management completely ignoring guests complains about such noise. If you as hotel guest try to complain about loud noise or music, Tiffany Caudill and will remove you from hotel by calling to local police. Once again highly recommended to stay away from this hotel by any cost. Rough on guests, unaccommodating, ignorant and obnoxious

"It's big "

5
23/11/2016

This hotel is huge. Lots of rooms bar restaurant work out room pool ect. The staff here has always treated me and my co-workers well. The front staff is very professional. At times depending on airport traffic ( people arriving ) you may have to wait a few minutes to get che KED in but once you check in and get to your room they are comfortable clean and mostly quite.some rooms seem a little dated over other's but let's face it all.hotels are that away.

"Best breakfast ever"

5
11/11/2016

This hotel has the best hospitality of them all, especially the breakfast. Super layout. always hot. Excellent location. Front desk and shuttle drivers are awesome. always willing to please. will drive you anywhere at anytime and always have a smile.

"Road trip "

4
09/11/2016

This a reasonably priced hotel close to Huntsville and the Space and rocket museum. Great breakfast, clean room, lousy wi-fi. The bathroom was small, but the room was nice. It is a large hotel, with a confusing layout. Would definitely stay again if in the area.

"Very great experience"

5
07/11/2016

This was the best hotel in our recent travel. The staff was great and the lobby and area were clean and large. The breakfast was by far better than any other I have stayed in. I recommend this hotel for anyone traveling in the area.

"We enjoyed this hotel"

5
04/11/2016

A very nice hotel with a spacious welcoming lobby. The room was clean and roomy and the staff was very nice and helpful. The rate was reasonable for such a nice hotel. I would recommend asking for a room on the second floor though, the voices from the lobby carried down the hallway of the first floor.

"" Really close to the airport, great breakfast buffet""

5
01/11/2016

This place is a good bargain when you get it through Hotwire.My room was clean, the bed was good for sleeping. The breakfast buffet was excellent, with hot and cold food milk , coffee, juice, fruit. You won't go hungry. The hotel bar and restaurant was open from 5-10. I got the chicken salad and a beer for $12.00. The BBQ ranch dressing was amazing! This will be my destination hotel in Huntsville!

"Best complimentary breakfast around"

5
31/10/2016

This was the third time I've stayed at this hotel and each time was a pleasure. The hotel staff is friendly, helpful and very business like. The rooms and all the amenities were always clean and functional. The complimentary breakfast is one of the best I've had at any hotel/motel. The hotel is convenient to the airport and is easily accessible from a major highway. I would be glad to recommend this hotel to friends and family.

"Very Good BW Plus"

5
29/10/2016

This was our second stay at the Best Western Plus Madison-Huntsville. The hotel has everything we've been accustomed to expect from Best Western – a clean, comfortable room, a good, hot breakfast selection and courteous service. It is definitely one of the best BW Plus hotels we've stayed in. It has a large outdoor pool, and a restaurant and bar (that is open in the evenings) separate from the large breakfast area. We would stay here again if we're back in the area.

"Nice hotel"

4
28/10/2016

We had planned to spend 2 nights at this hotel, but opted for 1 as the bed we had was not comfortable. Also could not get the room cool enough for sleeping. Breakfast was pretty good - eggs, yogurt, waffles, oatmeal - a nice variety of other things. Coffee was very good. Overall a nice, clean hotel. Not sure if it was just our mattress that was the problem, so not sure if we'd stay here again.

"The BEST BestWesternPlus EVER - 100% WORTH IT!"

5
22/10/2016

I've stayed at a few Best Western Plus hotels the past year or so. However, out of all the ones I've stayed at (in various states) ...this one tops them off! They are very nice, willing to work with you to make your room rate better, professional & courteous, willing to accommodate where they can, very clean & comfortable! In a good location (close to airport, Walmart, various fast food & regular restaurants, as well as gas stations). KUDOS TO A GREAT STAFF!

"Comfy beds, clean rooms, very nice....."

5
21/10/2016

The people are very pleasant, the rooms are clean, the beds comfortable. Plenty of towels and wash cloths. More security than other local hotels. Breakfast has a big variety of offerings and the hot foods are refreshed often and are plentiful.

"Decent Hotel/Great Breakfast"

4
17/10/2016

This is an older hotel. Our room had a musty smell when we first got there but after turning the air on it quickly went away. The bed was very comfortable and all appeared to be be clean. The bathroom was clean and I was impressed with the included breakfast. They offered waffles, bacon, sausage patties, sausage links, hash browns, biscuits, toast, gravy and more. There is more than enough to satisfy most if not all travelers. Also the WiFi worked fine for us. Entering and exiting the property is very easy with quick access to the interstate I-565.

"Stopover"

4
16/10/2016

We stayed as a stopover on a trip. The room was comfortable and clean. The nice thing is there is a bar/restaurant on the premises so we could have a few drinks and watch a football game as a group. There is a shuttle that offered to take our group anywhere!

"disappointed"

3
11/10/2016

According to most Best Westerns this was a poor example. I wanted my friends to see how nice it was to stay at Best Western and it just didn't meet the quality of most Best Westerns we've stayed at. Asked for a non-smoking room on ground floor and was given one that had a very strong smoke smell. So we had to go to 2nd floor. Just glad they had some vacancies.

"A nice, quiet hotel"

4
05/10/2016

We stayed one night at this hotel as part of a girls weekend getaway. Our room had 2 double beds, a microwave, TV, fridge and coffee maker. The room was a nice size and very clean. Our one complaint was that we couldn't figure out the TV. We finally were able to watch it, but we never did figure out how to get a guide on it to see what was on. This hotel serves a free breakfast and they seemed to have a lot to choose from. The pool and hot tub were still open and that area was clean as well. There are some stores across the road and a handful of restaurants to choose from as well. The area in general was quiet and felt very safe.

"Great value for the money - Comfortable amenities - Food was simple yet very good"

4
26/09/2016

overall very good value for the money - breakfast buffet was simple yet very good - nothing fancy but delicious; beds were very comfortable; restaurant food was also basic but was delicious! location was ideal - definitely would stay there again and recommend it to others

"Old and not so well maintained"

2
24/09/2016

Room smelled of cigarettes and ants lived in the sink. Better after switching rooms, but the second room had its issues, too. The staff was very accommodating. I'd stay again, but only if I had no better option.

"GREAT PLACE TO STAY!"

5
20/09/2016

Totally enjoyed by stay! I felt safe, comfortable and the room (hotel) was clean. Staff was helpful and friendly. Just want I look for in a hotel. They also provide an awesome breakfast. Can't wait for my next visit.

"I love this hotel!"

5
16/09/2016

Let me start by saying I visit a lot of hotels. Between traveling with my husband for business, and the occasional vacation , I have definitely seen my share of good and bad hotels! This one is rated at one of the best experiences I've had. The staff is amazing, and the hotel is well maintained. It's full service from the moment you wake up to a hot breakfast to picking you up when you've stayed out on a Saturday night. The lady who cleans my floor greets me with fresh towels even if I don't want my room clean. I just can't say enough good things about it. Thank you to all the employees for making a hotel feel almost like home!

"Hold your breath"

2
15/09/2016

I've stayed at this hotel on several occasions through work. The hotel offers the basics that would be expected, with an above average free breakfast. Their fitness room smells terrible and is not being addressed with anything but a small ionizer in the room. It's so bad you could gag from the smell when you walk in! Another complaint is the wifi speeds. It's 2016 and I can't connect for a reliable fast network here. Not good.

"Amazing place"

5
06/09/2016

The rooms here are pretty basic but this Best Western has a bar and a restaurant inside! Great seating in the lobby area and the breakfast room is sizeable as well. Hope we can visit again! They have an outdoor pool and a well equipped exercise room. Plenty of parking as well.

"Great Nights Sleep and GREAT BREAKFAST!"

5
30/08/2016

This hotel was GREAT. Clean comfortable room, great mattress and wonderful pillows. The free Breakfast was amazing. Everything you could possibility want to eat. Stocked and fresh with a very roomy breakfast area. The staff was very friendly. If I am ever in this area again I will defiantly stay here!

"Thanks Best Western Plus"

4
30/08/2016

The staff of Best Western Plus in Madison, Alabama were very friendly and helpful to my family during a recent stay. Rooms were pleasant, clean and comfortable. The complimentary breakfast good, it was actually cooked in their kitchen. Food in the restaurant/lounge was much better than I expected and their staff were attentive while yet giving our extended family much appreciated visiting opportunities. Every staff member I had contact with was friendly and helpful.

"Nice!"

4
24/08/2016

Very clean hotel with a great breakfast offered (including scrambled eggs, sausage & bacon). I was disappointed that the bathroom countertops were not higher & that the shower head was alittle too gentle for me. We did have some problems with loosing the wifi several times, some of our party had to go outside their room to even get it. We were on the pool side, they were not.

"Awesome"

5
22/08/2016

Stayed here when it was the holidayinn years ago decided to try it and was not disappointed In fact I think it was better due to the free hot breakfast and I'm not talking just waffles I mean sausage eggs hash browns Buiscits and waffles and the usual cereal fruit and pastries this was well worth the bit more than we usually pay when we visit Huntsville. We will be back

"Great breakfast"

3
22/08/2016

This is a standard three star hotel. The breakfast was better than expected and they did a great job keeping well stocked even toward the end of breakfast hours. It was clean and quiet. It was nice to have the refrigerator and microwave. I agree with other reviewers that the wi-fi is bad at the back of the hotel, while good in other parts. The room was quite humid and the only way to control humidity was to run the air conditioner cooler than we preferred. I also agree with other reviewers it could use some updating. Overall good value for the price.

"Good Value "

4
20/08/2016

The hotel is somewhat dated in appearance but overall a very good stay. Staff was friendly and there is a lounge/restaurant on site. Room could use some updating but overall was comfortable and clean.

"Excellent Value, clean rooms, and a lounge"

4
18/08/2016

I had buisness in Huntsville, but I couldn't pass up the value on the Best Western. Although little bit outside of downtown Huntsville, it was easy to get around, and was close enough to where I was working, and not too far from a really nice mall.

"Clean, Quiet and comfortable."

4
14/08/2016

I stayed two nights while on a business trip. The room was clean and comfortable. The staff was friendly and there are plenty of restaurants close by. I will definitely stay here again next time I'm in the area. My only issue was the WiFi is spotty if you are towards the back of the property.

"Very nice"

5
09/08/2016

West side of Huntsville and space center. Good location to airport and eats! Downtown about 10 miles.It is an older hotel but in great shape. On site restaurant. Furniture appears in great shape. Beds very comfortable.Will stay again!!

"Best Western and Best Eastern"

5
09/08/2016

I truly enjoyed my stay at the Best Western Plus in Madison. The price that you pay for a one night stay is very comparable with other hotels in the area. It is an older hotel, but the staff along with the amenities that are provided more than enough make up for it.

"Consistently good"

5
07/08/2016

I stay here anytime I am in the area because it has the best staff, the cleanest and most comfortable rooms, and the best breakfast I have experienced at any hotel. It is by far the best value in the area.

"Great for the money"

5
03/08/2016

This is my 3rd time at this hotel in the last year. From the room, to the breakfast, the amenities, hotel staff etc. you can't ask for more. The hotel and staff are exceptional. Next time I come back to Alabama I will certainly stay here again!

"No Issues"

4
02/08/2016

This hotel was convenient to restaurants, convenience stores, and car rental. Made my reservation online and front desk staff was pleasant to work with. The room was clean, the TV and remote worked, the air unit had no issues. I would stay here again.

"Reasonably priced, decent hotel"

4
30/07/2016

The staff was very friendly, the rooms were clean and comfortable, the pool was very nice, the fitness center was acceptable for a hotel, the breakfast was good. This hotel was in a convenient location for my needs while I was visiting Madison/Huntsville. My only complaint was that it was very humid in the room. When I checked out I did let the front desk person know.

"Comfy room and friendly staff"

4
25/07/2016

We checked in late at night during a road trip and felt warmly welcomed by the staff. The room and especially the beds were clean and comfortable. The fitness room was cool and spacious. It was a relief to have laundry facilities. Breakfast was a real treat, with lots of options and a large dining room.

"My stay at Best Western Plus Madison, AL"

5
25/07/2016

The hotel was very well located. It was close to the airport, restaurants and stores. The staff were very friendly and helpful. The hotel was very clean and the grounds were well kept. Every morning they had a complimentary hot breakfast with many different choices, which was very good..

"Nice hotel"

5
24/07/2016

After traveling several hours, we decided to stay at the hotel to eat dinner. We were pleasantly surprised at the quality of food and service. Sitting by the outdoor pool, in a pleasant courtyard we relaxed as our grandson swam in the good sized swimming pool.

"Lots of amenities"

5
23/07/2016

Great price for an above average motel. Good breakfast buffet in an actual dining room. Bar/restaurant with a varied menu. Black and Bleu salad was delicious as was the pasta with chicken and andouille sausage. They offer room service, which is a plus. (My mom was in a wheelchair and stuck in the room while I supervised moving my household, so that was why I chose this particular hotel). There is even live entertainment some nights. They have more than one shuttle, so getting to and from nearby Huntsville International is easy. Definitely more bang for the buck than other chains nearby.

"Its all about the POOL!! Great service!"

5
12/07/2016

This was my 2nd stay here. I just LOVE this hotel, & made a point to stay here again on my way to Montgomery. The pool is my delight. It is big, beautiful, and private. I love that it is not situated in the parking lot with no discreet access. I requested the same room on the first floor that is just around the corner from the opening to the pool. So discreet, and dont have to trapse in the halls & elevator in my suit to get there! Its the best hotel pool I have ever been for an outside pool. I get approximately 22 strokes for the length of the pool. I checked out late to get that last swim! Kudos to the cleaning staff & front desk for accommodating my desires! Always so kind and flexible and I deeply appreciate it. Also enjoy the bigger fridge in the room that can hold quite a bit! This place is so comfy and warm. I know there are newer places, more sleeker, but I prefer my "Home away from Home" and wish I could take this hotel with me everywhere I go. Thank u Best Western Plus for a wonderful retreat after a 9 hr drive. As I am staying in a Hilton hotel while in Montgomery, i miss u already!

"Clean, Comfortable Older Motel Provided Good Service"

4
02/07/2016

I stayed at the Best Western Plus in Madison Al while my grandson attended the Space Academy. Madison is located just west of Huntsville and is part of the Huntsville/Decatur community. The Best Western Plus is an older motel that has been refurbished. While the room we stayed in was clean and comfortable – with two queen beds and a cozy side chair and ottoman – it would be considered small by today's standards. But it was more than adequate for two of us. The bathroom, however, was tiny. The door openIng was only about 2 feet wide – surely not in compliance with accessibility standards. And, I could not close the door unless I stepped to one side of the toilet and sucking in my gut. But it was clean, bright and sanitary throughout our 6-day stay. The complimentary breakfast was very ordinary. First, the items did not change the entire time of our stay – the choices on Sunday were exactly the same on Friday. The food was OK although the scrambled eggs were over cooked, and the sausage gravy was void of sausage and tasteless. The Danish were also a odd consistency and seemed “doughy.” While the food was not that good, the service was excellent with two people continuously monitoring the area and keeping it clean. There were courteous and cheerful while not being overly chatty. When you stay someplace for a week you see and experience things that you would not notice during a one day stay. That is the case with our stay at the Best Western Plus. Some of the things I noticed: a) No one cleaned the entrance that we used daily – there frequently were leaves, paper, and other loose items that were not vacuumed for several days (the area was probably cleaned only twice during the week); b) carpet wear patterns were very evident in the main hallways – not sure if it was worn or dirty, c) the pool had missing tiles and d) the pool towels were in short supply and several times there were no towels available. The Best Western Plus is a clean, comfortable older motel that provided good, but not outstanding services. However, on any future trips to the Huntsville area, I would definitely consider staying there again.

"Accommodating staff, great location-good surprise"

5
01/07/2016

Room location was to the right of the hotel on the side. Room was basic though comfortable. Bathroom small but workable since vanity sink is outside leading to the shower area. Old hotel so it had the old AC however it did blow cold air. Complimentary breakfast, was okay for me as I am a picky and healthy eater but for an honest review great addition for other travelers. I mainly had yogurt, or cereal plus my coffee and i was good though they had sausage, scrambled eggs etc so good selection. Liked the on site restaurant, friendly and accommodating staff here as well as the front desk when I needed a late check out since my husband was at a meeting and couldn't make it back in time in addition to the thunderstorm outside. Would actually stay here again. Surprised as mentioned as we typically wouldn't consider this type of hotel but we decided to try hot wire and we ended up trying it.

"Tremendous Stay; Fabulous Pool"

5
30/06/2016

This was the first time I ever stayed at a Best Western. I was impressed the moment I pulled up. I had loads of business material as well as larger luggage for a 2 week stay. Eric was wonderful in helping me procure a cart and take my things to the room. I had a great room, #112. I wanted discreet access to the pool and a quiet room. I got it! The room was spacious, very nice decor, and convenient to the business center. The business center was the best I have ever been, though they had no essentials available. No staplers, no paper clips, no pens, nothing. The breakfast in the morning was excellent, and the men running the breakfast were delightful. D was stellar! He kept the place in impeccable condition, moving smoothly for all the patrons. Michael was always helpful, polite, and at your service. It was never the same when D was not there! The staff was very flexible regarding housekeeping, check-out, getting whatever you needed. I was very satisfied with my stay for 12 days and this would be the place I would come again without question. The pool was the highlight and I took a morning swim before I left for a 9 hour drive, because I enjoyed it that much!

"Fairly well maintained, and pleasantly surprised"

4
26/06/2016

When I travel, I prefer to be comfortable. Who doesn't... I utilize my room as a plethora of utilities, whether it be a office or an unwind station. Traveling for work should not be a labor in itself. And to be honest, when I saw that a travel site that I use frequently had a 3-4 star property available on my required dates I was happy. Then I got the news that it was a Best western and well, it upset me slightly. Most of the Best Westerns I have encountered are 2 stars at best. This was a nice property. The personalized service, and attention to detail is a priority. Not the best restaurant on property but they are trying to make it better. Comfort and cleanliness are paramount and it is evident that there is a good management in place. Although I would say this is not quite 4 stars, it is closer to 4 than 3 so I don't mind giving it props.

"Good location and breakfast"

4
21/06/2016

Good location within minutes to downtown and minutes to Rocket Center. Nice hotel with nice indoor courtyard with the outdoor pool. Very good hot breakfast with all kinds of food to choose from in a very large room. It is not a new hotel, but the rooms and lobby were clean.

"Great hotel for a short stay ! !"

5
20/06/2016

Very pleased with this Best Western Plus. Close to the airport, convenient location. Has every convenience you'd want for a short stay - airport shuttle, cocktail lounge, breakfast, business center, in room wi fi, etc. Bathrooms have large vanity counters which women always appreciate - and my room had a tub, which I prefer. So many hotels now only offer showers, no tubs - and showers ruin your $ 50 hairstyle ( for women with glamourous hair. ) Other than having only one elevator - so possibly a longer walk to your room - this place is really convenient and comfortable. Highly recommend !

"This one is definately a BW Plus!"

5
18/06/2016

The Best Western Plus Madison-Huntsville had everything we've been accustomed to expect from Best Western – a clean, comfortable room, a good, hot breakfast selection and courteous service. It is definitely better than other BW Plus hotels I've stayed in. It has a large outdoor pool, and a restaurant and bar separate from the large breakfast area. We would stay here again if we're back in the area.

"Space Center Visit"

5
07/06/2016

We were in Huntsville to visit the US Space & Rocket Center. I chose this hotel because of the price point and location. It was only a few miles from the rocket center. The hotel was clean, well decorated and the room was comfortable. We were on the 1st floor and everything was nice and quiet. We had the breakfast both mornings and it was nicely done with the standard make your own waffles, pastries, fresh fruit, eggs, biscuits and gravy. They also had bacon which my son declared was the best he ever had:) The breakfast area was nice and big with plenty of tables. Located near lots of restaurants and shopping. Would stay here again.

"Excellent Bang for Your Buck!"

5
07/06/2016

Was traveling by myself and felt very comfortable here. Hotel staff has obviously been well trained and are genuinely friendly and helpful. Hotel has been nicely remodeled and has exceptional courtyard and nice gathering spaces. LOVED their breakfast bar--better than competitors I would say! The pool area was lovely.

"Modern rooms but..."

3
30/05/2016

I recently stayed at this hotel and have plenty to cover. I booked the hotel through priceline and my expectations were a truly 3 star experience. It fell short of that. The hotel lobby is extremely handsome and modern. The lady that assisted me was extremely sweet and empathetic. She was the best attribute of the hotel. The location is right next to the airport which is wonderful however the area itself is not great and quite frankly a little shady. The hotel is segmented into two parts. The northern part is probably nice and the rooms open into the lobby. However the bulk of the rooms in the other section open up to the street and are less nice. This is how they offer a type of separate but not equal experience. This was a bit deceitful by priceline. The room was pretty modern. The tv had only standard definition not something expected in a 3 star hotel. The jet tub looked great other than the jets don't work. I had a gap in my door so big that the sunlight entering could literally light up my room. It was full of nice but loud construction workers who you could hear hollering outside. While the hostess was sweet and the rooms modestly modern I would never stay again. It may be a 3 star in alabama but it's a 2 star at best in america.

"Alabama Harley Owners Group Rally"

5
23/05/2016

The hotel was very clean and everyone was very nice that worked at the hotel. Everyone went out of their way to make our stay very pleasant. They had a shuttle that took our group any where we wanted to go with in a certain area which was good when the weather was not good on Friday.

"The BEST BestWesternPlus EVER - 100% WORTH IT!"

5
13/05/2016

BIG KUDOS! This was definitely the best hotel out of the 4 I've stayed at in the past 12 months (3 were BestWestern's; this one in Madison, AL; 1 in Dodge City, KS & 1 in Russellville, AR. I've also stayed at the Baymont Inns & Suites in Madison, AL). Originally, I thought I'd stay at the Baymont Inns & Suites in Madison again, but the CURRENT reviews for it were really low. When I checked the CURRENT reviews for this BestWestern-Plus -they had really high reviews! Now I see why & am contributing my own! ;-) Overall, the staff was really great at this hotel –going above & beyond the norms. Everyone was so accommodating from the time I made my reservations online, as I called to confirm a specific room type, due to disability. Particularly, Kiera & Donna were very helpful with making sure I got the ADA room with the walk-in shower/fold-down seat. Also, that I had extra hangers in my room. Another gentlemen at front desk was extremely helpful, but forgot to write his name down. The shuttle-bus driver was extremely friendly & accommodating. Also, Anea (cleaning staff) –extremely accommodating & friendly (thanks for the cleanest room I've ever stayed in at a hotel). Lastly, the food staff was very accommodating, as I had a few dietary needs (food area was very clean, well kept & stocked). The internet worked fine for me, as I had zero problems with it. Same with TV, fridge, microwave & such ...all things worked normal! I also used the gym, which was really clean & has decent equipment, TV's & such. I don't do pools, so can't comment on that, but it looked clean from my window! ;-) I stayed there for a total of 6 days & would HIGHLY RECOMMEND this hotel due to location, staff, cleanliness (very clean) & comfort (bed was xtra comfy). So thank you EACH for making my stay enjoyable!

"Very Good, but"

3
11/05/2016

This si a very good hotel and great staff. The only issue was the fitness center. I love to work-out when I am away from home - helps keep my mind relaxed. The fitness center at this hotel had a very strong locker room smell that made it difficult to visit some of the equipment was not very well maintained.

"Great Rooms, Great Price"

5
08/05/2016

We had a wonderful 4 night stay. This hotel had pretty much everything at a much better price than most others. The breakfast was great and the room had a fridge and microwave. I wish we could have used the beautiful pool but the weather didn't permit during our stay. Overall this was a perfect choice for us for this vacation.

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Allan, Thank you for taking the time to let us know about your stay. I am happy to learn that you had a great stay with us. We hope to see you again next time. Sincerely, Tiffany Caudill General Manager

"The hotel is a good hotel, but the staff is top notch."

4
06/05/2016

I had left an item during a stay a week earlier and when house keeping couldn't locate it. She went to the store and purchased a replacement. Completely unexpected. I am still in shock, I travel for a living and stay in hotels 200 plus days a year. I've never experienced anything like this. I can't brag enough about the Staff at the Best Western, Madison-Hunstville, AL

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Joshua, I remember speaking with housekeeping about a water bottle that I believe was yours. I am happy that you liked the new one. Thank you for mentioning your experience. I will make sure that Barbara knows how she made a difference in your stay. If we can ever do anything for you, please let us know. Thank you, Tiffany Caudill General Manager

"Absolutely wonderful!"

5
01/05/2016

This is a BW Plus and yes it is a plus! When you walk in the lobby you know you're in for a treat. The rooms are very modern, comfy beds, and everything you need. All staff are very courteous without a doubt. There is a bar and restaurant on site - a definite plus. Don't overlook the free hot breakfast - everything you can imagine and more.

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Barbara, Thank you for your kind words about our hotel. I appreciate you mentioning our team members. We like to think that we all have a heart for hospitality. So glad to hear that you enjoyed our restaurant and breakfast. If I can help you in any way, please let me know. Sincerely, Tiffany Caudill General Manager

"Best Western Plus Madison"

4
19/04/2016

Check in staff were cold and were not very helpful. The check out staff were very helpful and pleasant. The room was clean and easily accessible from the exterior. The breakfast was good and the staff was attentive to maintaining the breakfast bar. The location was good for my needs.

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Jim, Thank you for taking the time to let us know about your stay with us. I am sorry to hear that our check-in staff was not helpful to you. We so appreciate you staying with us and definitely hope you will return. I will make sure that housekeeping knows that you enjoyed your room and that our breakfast team is aware that they made a difference as well. If I can ever help you in any way, please feel free to contact me. Sincerely, Tiffany Caudill General Manager

"ASK TO SEE THE ROOM before CHECK-IN"

2
11/04/2016

We found the facility generally dirty, including food and drink spills in the hallways. The room had light bulbs missing from the lamps. On the morning of check out, we discovered the "complimentary breakfast" service was not available until after 7:00am, which was little comfort for our early departure.

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Paul, Thank you for your survey on our hotel. I want to apologize to you on behalf of myself and my team for not providing the service and facilities that you expect. Cleanliness is very important to us. We began cleaning carpets in all public areas and hallways last week. Unfortunately, due to the size of our facility, we had not made it to the hallway where you were staying. On the weekends, our breakfast hours are 7 AM - 10 AM. We have found that most guests are slower to depart on weekends so these hours tend to work best for us. We will definitely look for trends and take this in to consideration if our hours are no longer working. I was happy to hear that our food and beverage supervisor opened early to serve you. Please let me know if I can ever be of service to you. Sincerely, Tiffany Caudill General Manager

"stay at hotel"

3
06/04/2016

I was not too happy with service at this hotel. I was not happy that the water in the shower was not hot. I am disappointed that I was charged on my credit card after I had paid in cash. I will be expecting a refund of $95.92 immediately.

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Robert, Thank you for taking the time to complete your survey about our hotel and give us feedback online. I am very disappointed to learn that you were not happy with our service. I do apologize to you about making a mistake on your charges. It has been credited and I am happy to send you a receipt that reflects this credit. Unfortunately, it does take 3-5 days on average to see a credit. If I can help you in any way, I am happy to. I appreciate you staying with us and hope to have another chance in the future to provide you with the service you deserve and expect. Sincerely, Tiffany Caudill General Manager 256-772-7170

"Road Trip"

5
02/04/2016

This hotel is very clean and the staff is also very nice. The room was clean and comfortable. Breakfast was included and it was a great way to start our day. Nice selection of food. There were several food places across the street, which was very helpful since we were driving most of the day.

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Lynn, Thank you for taking the time to let us know about your stay with us. I am certainly happy to hear that you found our hotel clean and comfortable. I appreciate your comments on breakfast and our location. Please come back and see us again soon. Sincerely, Tiffany Caudill General Manager

"Excellent Hotel"

5
31/03/2016

This is the second time that I stayed at the Best Western Plus in Madison and I was more pleased this time than last. The room was spotlessly clean and the breakfast was outstanding. This time I had an interior room that was much better in my opinion. Check out and in was no problem and all of the surroundings were excellent. I will probably return when I make another trip to Madison, AL.

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Leonard, Thank you for your comments about our hotel. I am happy to hear that you would return to see us. I remember you staying the last time and we have a note on your profile that you prefer an interior room. We will make every attempt to make sure you receive this each time you stay with us. Please let me know if I can ever help you in any way. We hope to see you soon! Tiffany Caudill General Manager 256-772-7170

"my stay"

4
30/03/2016

Nice hotel Rooms are well done to meet basic needs ( WiFI , microwave, refrigerator, etc very clean beds are comfortable ) Had a problem one time with outstanding authorizations on my card that were not reimbursed but I have been there since and all ok ( so far)

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Steve, Thank you for returning to see us again. I am glad that you enjoyed your stay with us on this visit. I am not sure what happened on your previous stay but authorizations typically release within 3-5 business days. If there is ever problems with this, we are happy to try to contact your bank or credit card company to try to release authorizations early. I hope you will come back to see us again. Please let me know if I can be of service to you. Thank you, Tiffany Caudill General Manager 256-772-7170

"Good Hotel, Poor WIFI"

4
26/03/2016

We visited this hotel during Thanksgiving Break along with my Grandparents and aunt. Good hotel with a breakfast buffet,and an onsite restaurant. Two things that are cons are the hotel is a maze to get through due to the layout, and the WIFI is poor and spotty possibly since we stayed on the south side. But anyway a good hotel near the airport.

"Nice place / Enjoyed the stay"

5
24/03/2016

I stayed here for a business trip and had rented a meeting as well as a hotel room. Everything was very nice and the staff was easy to work with and helpful. I'll use them again when I'm in the area. The breakfast bar was very nice as well.

"The best of the Best"

5
14/03/2016

This facility is what most traveler want when they are away from home. A perfect example of the "BEST " in Best Western.. If I could only take them with me when I travel I might just keep on going rather than returning home. Excellent facility with beautiful rooms and excellent beds. The " Free " breakfast was even better than expected and compares with many of the additional cost breakfast offered as some locations.

"Great Hotel"

5
14/03/2016

I've stayed here several times and will again. The hotel is clean and conveniently located. The breakfast is great with fresh fruit, the usual items of waffles and danish but best of all eggs, biscuits and gravy, hash browns, bacon and sausage. There are plenty of restaurants nearby and it's easy access from the highway.

"Weekend trip march 2016"

5
07/03/2016

Just spent the weekend here. Was really surprised how nice and clean the property was. The breakfast was better than waffle house. They had everything from sausage bacon eggs waffles toast gravy and biscuits. Definitely would recommend the Best western plus. 5 stars.

"Definitely a PLUS!"

5
06/03/2016

This was our first visit to a BW Plus facility, and it was certainly the nicest BW we've ever stayed in. There was a computer mixup and we were given a room that was undergoing renovation. We called the front desk and a clerk immediately brought us another key to a nearby room. The lobby was large and attractive, and the hot breakfast quite extensive.

"Safety and Luxery"

5
03/03/2016

Hotel is located in secure and safe area, with security, and the beds are so comfortable. Great breakfast too. I highly recommend. If an issue would arise, the staff was quick to respond. The air & heat worked very good, and room service (maids) were always courteous.

"BEST SHOWER EVER!"

4
29/02/2016

This is a well appointed budget hotel! Husband and I came to Madison for a short business trip. We were extremely pleased with our room. The best feature was the shower. Nothing special at first glance, but the water pressure was amazing. We have stayed in 5 star hotels in NYC, Chicago, Denver, San Fran, Maui, etc and never enjoyed a shower more. Seriously, I took 4 in two days!!! Again, not a fancy shower, but the water pressure was AMAZING! Breakfast buffet was nice. The staff was excellent. If we are back in this area again, this is where we will stay!

"Great Property "

5
26/02/2016

Great clean hotel with clean nice rooms. It has a nice lobby that is really homey and modern with fresh warm cookies. Great location with lots of restaurants around and of course Walmart is just down the road. Right off exit 9. Staff was polite and very helpful. 2 thoughts First: feel secure. You unless you go in the lobby u have to use a key card to get in side entrances and business center. WiFi you have to use a login name and pws provided to you. Second: If ur elderly or handicap pls let them know and stay on the first floor or by the one elevator that happens to be on the complete other side of the long building than we were. Traveling with someone older who is having health/energy issues. Pls don't think negative about that from my comment. I never mentioned since I've never had a hotel with the layout and I am only stay one night.

"Great hotel"

5
20/02/2016

Great hotel very convenient to the space center. Chose this hotel on a recommendation of the space center. Hotel was clean and breakfast had an awesome selection of both hot and cold foods. Would stay here again.

"Nice hotel"

4
17/02/2016

I stayed here for work. One of the nicer Best Westerns you will find. Rooms are clean and comfortable. I would stay here again. Has great rooms for conferences, weddings, etc. This place also provides a shuttle to and from the airport. There was a tornado warning and I was very impressed that the manager stopped by every room to hand us a pamphlet to tell us what to do in case of a tornado.

"Nice"

3
16/02/2016

We requested a pet room. It was necessary to call in order to do so, so we were unable to use any Internet specials. We happened to be staying there the same weekend as college football team conducting talks with potential scholarship students...... with that being said, there was still plenty of food at the breakfast bar. All containers were kept at the appropriate temp and filled. The room itself was okay. And I mean just okay. Not dirty, even though it was a pet room (no evidence of previous pets). But nothing spectacular either. I did appreciate having a door directly to the outside so we didn't have to walk far for the dog's sake.

"Very Very Nice!!!!!"

5
16/02/2016

It was my anniversary this weekend and my husband and I chose this hotel because I also work at Best Western in another town. It was really nice the staff was very nice as well the guy that works in the bar was super nice and you could tell he works very hard. He was running the bar and doing room service I was very impressed I wish I could remember his name however im sure they know who it is.The front desk clerk was no where near as friendly as he was. All in all it was a wonderful trip I will be happy when next year comes so I can stay there again. I loved it

"First overnight"

3
14/02/2016

Clean double room, quite hotel, Resturant in hotel did not serve dinner until 5pm, limited fast food choices around, the Hotel is an older building, bathrooms are small yet functional. The building only has one elevator in back of the building.

"Definitely Recommend"

4
11/02/2016

Conveniently located off the highway in a town that allows for mid city pricing as opposed to Nashville or Birmingham. Ask for an interior room and enjoy a view of the courtyard and pool below. Typical breakfast but well organized. Rooms were comfortable. I thought pillow was too high for comfort and there is never sufficient electrical for plug-ins near the bed (I have begun traveling with my own power strip). Friendly, helpful staff. I'd definitely recommend this hotel.

"I was VERY impressed"

5
07/02/2016

I spent one night at this hotel when I was visiting my sister over the holidays. And I was very impressed. I had been on the road all day and by the time I got to my room, I was ready for a shower. I couldn't help notice the cleanliness of the bathroom and the pressure of the shower. The room was spotless and by the time I got back from visiting the family I was out like a light because the comfort of the bed was superb. In fact, the only negative was that I slept SO good that I slept through breakfast and missed it. Oh well. I really enjoyed my stay at this hotel. An Atlanta Blogger AnAtlantaBlogger.com

"Nice clean hotel"

4
30/01/2016

There were three couples in our party, in three rooms. We were all happy with our stay. The rooms are nicely decorated. The rooms are very quiet. In our room, the sink was very low and I had to bend over to use the sink. (I am only 5'6"). I found this uncomfortable and odd. The shower water temp was very good. Some hotel's water temp is just tepid. The bed was too soft for my preference but it was just right for my husband so that's just a personal dislike. The front desk staff was very professional. The breakfast bar had a nice variety of foods. The coffee is excellent! This is a nice hotel conveniently located. It has easy in and out access.

"Great Place to Stay"

5
21/01/2016

I have stayed at many Motels, this is in the the top 99% We found no problems whatsoever at the Motel. This motel is Petfriendly. Restaurant good food at a reasonable cost. We will stay here again. The motel provides clean, quality rooms that are quiet. Wifi works very well, enabling WIFI streaming.

"Successful Honeymoon"

5
17/01/2016

I don't think this could have been a better honeymoon for us. Everyone was very kind. You have got to use the van as BOTH drivers we had were absolutely the nicest we could have had for us. The first giving us information about the science center before we got there that was extremely useful and the second one and I talked scifi movies on the way back to the hotel.

"Business trip to Alabama"

5
14/01/2016

We recently stayed in this Best Western hotel in Madison while on business in Huntsville. We requested first floor because I have a cast on my foot which the hotel honored. The hotel was clean, and the rooms were spacious. The breakfast buffet was huge and complimentary. They serve dinner but we did not get a chance to try that. The hotel was convenient to where we were going in Huntsville. We will be staying there again in a few weeks

"Shopping in Huntsville"

4
04/01/2016

Nice Hotel, We like to stay there while shopping in Huntsville. They have a very good breakfast. A nice pool area also. I would recommend it for a quick trip. It is dog friendly as well. Great eating near the hotel.

"Got robbed"

2
04/01/2016

This is how you get rewarded at a best western by saving your reward points for a free nights stay: You get a 107.00 charge on your bank statement. You can ask several times if everything is taken care of, and be told yes, when it's not. I don't trust best western anymore.

"Great value & pet friendly "

4
02/01/2016

Great price and well equipped work out room. Good hot breakfast clean restaurant & friendly staff. Nicely situated stop between Florida & Michigan. Older hotel Could use some updating we would definitely stay again. Pet friendly rooms with exterior doors and reasonable pet fee.

"NOT WHAT I EXCPECTED"

2
10/12/2015

This hotel is great for breakfast, BUT their service is AWFUL! Upon arrival, I was greeted by the best westerns worst front desk person. She acted as if I was bothering her just too check me in!! Once she did check me in, I received an occupied/dirty room?? Went back to the front desk to obtain a CLEAN ROOM and her attitude got worse! NO sorry or anything!! She also didn't inform us on anything about the hotel as far as breakfast time or location, gym area, etc. In the hotel industry customer service is everything! She was very unprofessional, rude and we will not stay there again. Gave a very dishonest taste for the hotel. Which is why its so hard to find good candidates, if you are looking for customer service along with a clean quiet nights sleep you have many options don't make this property one of them. it will be time wasted that you will not ever get back.. We choose to spend our money/points at best western.If this front desk person is the Best you can do its really sad! perhaps she's a relative or something, whatever the case is, She lost you money. Not your room, not your beds/breakfast etc.. She alone lost you our business.

"Pleasently surprised!"

5
08/12/2015

Was very impressed with this hotel, as it is more upsacale then we expected a Best Western to be. This location is very well apportioned and maintained. Rooms very nicely done, comfortable and very clean. We felt like we were in a resort level hotel. The staff were all very nice and helpful. Breakfast had a great variety of foods (more food choices then typical of hotels), and well stocked. Staff pleasantly acknowledged us whenever we walked through the hotel. Would highly recommend this hotel!

"RUDE"

1
03/12/2015

I just called your hotel and the person who I spoke to was very rude and refused to check to even see if you have any hotels available for Dec 4-6 after I explained to her that I am traveling alone with my daughter and could not stay in a hotel where there was only exterior doors. Seriously?? This is how you treat someone over the phone?? I will be filing a complaint with corporate. Best Western will lose me as a customer due to this.

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
I am so sorry to hear about your experience when phoning the hotel. I certainly wish that I had the opportunity to speak with you personally about this to try to reach a resolution. I did receive your email about this and responded with my cell phone number to reach out personally. I have many questions about your experience as certainly we always wish to take care of our guests. Our hotel does have both interior and exterior rooms. If you were looking for a smoking room, they are all located in the exterior portion and we would not be able to accommodate you with an interior room. I do know from the time that your email was sent to me initially that you must have called in the very early morning hours. It is possible that our system was down to complete the business day and roll to the next day. Again, I am truly sorry for the experience and wish to apologize on behalf of myself and our team for not meeting your expectations. I still welcome the opportunity to speak with you personally and you should have my personal contact information. If I can ever assist you I am happy to. Sincerely, Tiffany Caudill General Manager

"Very good accommodation and service"

4
02/12/2015

We stayed two nights and will stay again. Our room away from the highway was excellent. The staff were always receptive, helpful and courteous. The breakfast was good, but disappointing to have to use plastic cutlery.

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Thank you so much for staying with us and taking the time to visit Tripadvisor. I am happy to hear that you enjoyed your visit and that you would return. Due to the amount of people that we service for breakfast, it is more practical for us to use disposable. We are happy to provide you with "real" if you prefer, just ask the breakfast attendant next time and they will be able to accommodate you. Sincerely, Tiffany Caudill General Manager

"Excellent value for a quality stay"

5
01/12/2015

Clean comfortable rooms and surroundings, Professional and personable staff. Best complimentary breakfast of any of the places I have stayed, in a clean and comfortable restaurant setting. Modest shopping and many decent restaurants within walking distance. High-end malls and attractions within a 15 minute drive. Hotel restaurant is decent. Although the menu is a little limited it is high quality food. Room rates fluctuate between a good value and a true bargain depending local activities. Always look forward to staying there

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Thank you so much for taking the time to review our hotel. I truly appreciate you staying with us and your comments about the breakfast and service. If I can ever assist you in any way, please feel free to contact me. Thank you, Tiffany Caudill General Manager

"Good quick service"

4
29/11/2015

the breakfast was surprisingly great. one of the best I have seen in a long time. Very good. Good coffee too, usually the coffee isn't as good as can be. Eggs were real and very well prepared. Bacon high quality and super selection of juices and cereal.

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Denise, Thank you for your kind words about our hotel. We do take a lot of pride in our breakfast and definitely think it is one of the best. I appreciate you noticing and sharing your experience. I will be sure to let our breakfast host and cook know that they made a difference in your stay. I do hope that you will visit us again while you are in this area. Sincerely, Tiffany Caudill General Manager

"A very connvient and great place to stay"

5
28/11/2015

Best Western Plus Madison-Huntsville Hotel,Madison,Alabama Is located close to the Huntsville international airport,making it an ideal place to stay. The hotel has a great staff, and provides a friendly atmospheric.

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
John, Thank you for your review of our hotel. I truly appreciate that you chose our hotel while you were visiting Huntsville. We are one of the closest hotels to the Huntsville International Airport and we provide a complimentary shuttle not only to the airport but within a 5 mile radius of the hotel. Please consider us again. Sincerely, Tiffany Caudill General Manager

"great hotel"

5
24/11/2015

I have stayed in hundreds of hotels the past 30+ years. I consider myself an expert. Most people want a clean hotel, comfortable bed, helpful staff and then everything else is a bonus. If your room is not clean-- a comfortable bed will not make up for that. If your room is clean but the bed is not comfortable-- that is not good either. This hotel first off must have good management as every staff member I encountered was very nice and friendly-- sincerely too not just faking it. If the hotel staff is made to feel important and respected and treated fairly-- they will take care of the entire hotel and one will notice the difference. This hotel is in the top 1% of the best I have stayed at- clean rooms- comfortable beds- great staff- pool-restaurant and bar- plus more--

Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Anthony, Thank you for your nice comments about our team and the hotel. I am so pleased to hear that you had such a positive experience and I will make sure that everyone hears about your stay. Our guests make us love what we do and give us the heart for hospitality. I appreciate you being our guest and hope that you come back soon. Thank you, Tiffany Caudill General Manager

"Excellent Customer Service"

5
20/11/2015

Stayed here on 2 separate occasions in November and my stay here was excellent. Room was well appointed. Just wished they had a freezer/fridge for my perishables but managed with the fridge. I forgot a book in my room when I checked out and called them about a half hour later. I believe the one who answered was Taeisha (sp?). She took my info and I am sooo pleased that she located my book and mailed it to me. That is just Awesome customer service. Also, the phone to the hotel was out of service when I called for the shuttle from the airport. The 800 number to Best Western contacted the Hampton Inn next door and they came and picked us up. That was another example of the excellent service. Would definitely return and shared with others about the positive time there.

"Family Visit"

5
19/11/2015

My wife and I had a very pleasant stay at the Best Western Plus in Madison, AL on November 15, 2015. The hotel has a very good location close to major roads, the airport and space center. The check-in was very smooth. Jasmin is an outstanding front desk person. She has a very positive and has a very knowledgeable. The room was very nice with comfortable beds and it was very quite. The hotel served a complete and delicious complimentary breakfast and has a bar. A convenient and complete business center is available just off the lobby. The hotel has several meeting a conference rooms and has food service for receptions and conferences. We drove to the hotel which had complimentary parking but complimentary transportation is available for guests who require a ride in the area or for pick-up at the airport and return.

"In its class, an excellent place"

5
15/11/2015

Best Westerns in general are mid-range, so my expectations were modest. This property is among the best BWs I know. The staff was welcoming and efficient, the room very clean and comfortable, and the breakfast better than most in this price range. Most definitely a Plus.

"Business Stay in Huntsville"

4
09/11/2015

Great value for the price. Close to the Space Flight Center and business parks. Also close to shopping and dining. Breakfast was included and was on par with most in house breakfast fare. Property was clean and well maintained.

"Great breakfast"

4
05/11/2015

Breakfast was great with bacon! Staff helpful. Neg: Sink is in bathroom with the tub, so you have to wait your turn. Stairs: Our room was on 2nd floor, and elevator was at the other end of the building. Got lots of exercise though!

"Great location "

4
04/11/2015

The Best Western is well appointed and comfortable. They offer a shuttle service up to five miles for shopping and dining. The breakfast is good with real eggs and fresh biscuits. The staff was helpful and pleasant. The only drawback is the attached bar/restaurant, the service was horrible and the food was even worse.

"Trip to Space Center with grandkids"

4
29/10/2015

Convenient, clean and well furnished. Had a small problem with availability of a cot for a 2 queen room. Breakfast setup was very good. Food variety and quality was great for the grand kids and adults.

"Excellent choice for Huntsville"

5
29/10/2015

Somewhat older interior, but super friendly and helpful staff. Had a king room-very clean room and bathroom. bed comfortable and shower good. Outstanding choice for breakfast in nice room. Really liked the spacious and light foyer. Definitely to be recommended.

"Clean, Quiet, and reasonably priced"

4
27/10/2015

Spent the night there last night and was pleased with everything! They had a coffee pot for in room coffee this morning, as well as a good breakfast this morning. The motel is next door to a restaurant, so it was literally a walk across a short parking lot to find even more food. It is conveniently located on I-65 and an easy off-on for travelers. The room was clean, recently updated, and quiet. It also has a small microwave and a small refrigerator as well as an iron. Our room was a Queen bed in a non-smoking room, which was somewhat soft for my tastes, but comfortable.

"great Place"

5
24/10/2015

We stayed here on the way to Orlando. The room was clean and spacious. The staff was very nice. good work out, and some great places to eat in the area. Also a movie house next the hotel. We will stay again.

"Great Place to Stay for an Anniversary."

4
22/10/2015

My husband and I stayed here for our wedding anniversary and we had an outdoor entrance room. I would have preferred an inside room but we asked for a smoking room so it made sense that it was an outdoor entrance. Just keep in mind that if you have an outdoor entrance room you need your room key with you to go get ice!! That was a bit of a nuisance. But there is a pepsi machine and a very well stocked vending machine right next to the ice dispenser. The staff was very nice and courteous. One of the reasons we picked this hotel is because of the complimentary breakfast but every morning we would wake up to go get it but our bed was just too comfy to get out of! Very clean room very well decorated and furnished and the shower had great water pressure. The mini fridge had problems shutting all the way though so it was very easy to leave it slightly open without thinking about it. Microwave works great and so does the tv. Parking was very close to the room with lots of spaces. Very good hotel best one my husband and I have stayed at so far.

"Work on customer service"

2
22/10/2015

I've worked in the hotel industry for 10+ years. Please work on your employees customer service skills. I stayed for 5 nights because I was moving into a new place. I was just completely amazed at how much the hotel lacked hospitality/customer service. The #1 key to having a successful hotel is based on your guests/guest service. If you don't have great customer service then you have nothing. You're guests are the reason you have a job. I enjoyed the breakfast. It was actually one of the best continental breakfast I've had yet. Minus the employees coming in getting food each morning and having to wait in line. Employees should know that guests don't want to talk to you stuffing your face when they're trying to check out or ask a question. Your guest are #1.

"impressed"

5
21/10/2015

The rooms were spacious, clean with good amenities. Loved the outside access option. Good hot breakfast with lots of choices and real bacon. Lovely restaurant with good food & excellent staff. Overall caring & competent service. Will come again.

"HIGHLY RECOMMENDED!"

5
20/10/2015

We stay in hotels at least 5 nights week for work and it's very rarely the same one 2 nights in a row, so we see a LOT! This Best Western Plus, Marion-Huntsville, AL is one of the best hotels under $100 (before tax), if not THE best! Very tastefully decorated inside and out....check in-a snap...hotel personnel-very nice and helpful....rooms (at least ours)-large and very clean, mattress, pillows and bedding-wonderfully comfortable...bath towels-large and fluffy...WiFi-works wonderfully with no lagging that I found....nice selections of TV channels...very hot water and large shower head with plenty of pressure! Many restaurants close by. Breakfast-AMAZING!!! Real eggs, great bacon and sausage, biscuits and gravy, home fries, higher end pastries than you normally find...real oatmeal, 3 juices, cereal, white and chocolate milk, yogurt and fresh fruit...apples, bananas, grapes, honey dew and cantaloupe melons. Someone is always checking the bar and keeping it full and cleaning tables. They also offer an indoor pool, hot tub and workout room. I can't find anything wrong at all! Satisfaction is guaranteed!!

"Wonderful Place "

5
15/10/2015

Was not able to book this directly on TripAdvisor because I had to many questions that needed to be answered...but the wonderful woman in spoke to at the 800 number answered ally questions and then when she was unsure she called the hotel directly for me...hubby had a semi truck issue and need a hotel close to the Kenworth Dealer in Madison..your hotel fit the bill right next store..you had ample parking for him and he was hoping to get there to eat before your restraunt closed he made it there 15 minutes before...everyone was great there that he interacted with...his room was extremely clean and well furnished..he will always stay here if he ever has the need again..thank you for having such a wonderful clean hotel with plenty of ammenties.

"All good things may come to an end"

3
11/10/2015

We have stayed at this hotel a few times and loved it in the beginning. This last stay, we were put in the back of the hotel?? The room smelled of mildew, the water pressure was low and not always hot. The tub drained slowly. There was a light out. The biscuits weren't always browned and the bacon was very, very greasy. the TV picture was not good at all. I am disappointed because this seems to be becoming a pattern with the hotels. They are not maintaining their good-standing.

"Don't let the name make you think it's not nice"

5
06/10/2015

Of course it isn't five star. It's not meant to be. However if you want a nice clean room, attentive employees and decent food don't pass this one up. Rooms are nice and clean. Employees speak to you when passing and I beforehand l believe they really want you to have a good experience here. I have stayed several times on business and it's always good. And that's what we want, good prices and good service. I am here right now on business. The food at the bar is very good and not at all fast food like some hotels. The bartender tonight is Yvonne and she is very competent. The burger is a good bet but the ribs are good also as was dessert. I want clean room, good food and friendly competent service and that's what you get here. I would gladly stay here if my business was in the area (huntsville)because it's worth it.

"Pleasure"

5
06/10/2015

Hotel was great. Breakfast was very good.It was a full breakfast.The billing dept.has to be improved. Was billed 3 times for stay.It is pet friendly altho $20 per pet is a bit much. No walking area for pets.Has an onsite restaurant. The restaurant closes at 10:00 prefer it to stay open til 11:00

"Staff is AMAZING, GREAT HOTEL!!!"

5
05/10/2015

EVERY single staff member I came in contact with greyed me with a smile and were very courteous and professional. I travel quite a bit with work and this is hands down my favorite stay I've had all year! I spent 2 weeks on this trip at this location and any time I am in this area in the future this is the ONLY place I will stay. The rooms are immaculate, jetted bathtub a fantastic surprise. Breakfast had a large variety of hot and cold food choices including 3 different kinds of juices and milks. MANY MANY THANKS TO THE STAFF HERE. This Location would be the ideal training spot for new employees to learn their job for other locations...

"Clean and Polite Staff"

5
03/10/2015

This is the 2nd time we stayed at this hotel. The hotel itself is very clean and the room are very up to date decorated. What I do have to brag about is the nice staff and the beautiful pool area. Both times I have been here there were numerous blooming flowers and the landscape very well groomed. The staff always tells me hello as I walk in and out and the breakfast was GREAT. I loved the waffle you make yourself and the choice of meats, fruits, hot oatmeal with all the "fix ins", biscuits, rolls, fruits, yogurts, and the list goes on. My only complain was the scrambled eggs were not up to par but this was the first time. The had staff constantly walking the buffet and filling trays and making sure all were happy with coffee and cleaning tables. Will DEFINITELY go again. PS - there is a nice work out room which I always use.

"Nice discovery in Madison, Al(Huntsville Al area)"

5
22/09/2015

Very nice, lovely patio and pool. Rooms nicely decorated. Great hot breakfast. The evening front desk clerk could have been a bit nicer, but she was "passable". The halls were nicely decorated also, new furniture and good color skim. The entrance is impressive and the catering services look like a very nice also.