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Best Western Hotel Los Alamitos Inn & Suites, Los Alamitos

4.0/5  - basé sur 233 notations.
10591 Los Alamitos Boulevard, 90720-2113, Los Alamitos, United States - visualizzare mappa

***Chairman's Award per l'eccellenza negli standard di qualità. Colazione all'americana gratuita, TV al plasma da 32 pollici nelle suite, nei pressi di Cypress/Long Beach e Anaheim***Il Best Western® Los Alamitos Inn & Suites si trova nel cuore di Orange County e dispone di suite business deluxe con TV al plasma. Il Best Western Los Alamitos Inn & Suites è situato in una posizione ottimale in prossimità di importanti attrazioni locali come il circuito di Los Alamitos, Disney Land, il parco divertimenti Knott's Berry Farm, Seal Beach, l'acquario di Long Beach e il centro di addestramento militare di Los Alamitos. Gli ospiti apprezzeranno il facile accesso ai ristoranti e negozi locali, all'aeroporto di Long Beach o a quello internazionale di Los Angeles. L'hotel dispone di una piscina all'aperto con vasca idromassaggio e offre la colazione completa gratuita. Tutte le camere sono arredate con gusto e sono dotate di accesso gratuito a Internet ad alta velocità, televisione via cavo con HBO®, microonde e frigorifero. Su richiesta sono disponibili anche suite business dotate di televisore al plasma da 32 pollici e una spaziosa scrivania. Il cortese personale multilingue dell'hotel sarà a tua completa disposizione per rendere il tuo soggiorno confortevole ed indimenticabile. Prenota online oggi stesso in questo hotel di Alamitos, California, nella contea di Orange! Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Los Alamitos Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 232 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
93
Molto buono
86
Nella media
35
Scarso
11
Pessimo
7
CONSULTARE I PARERI SU
Affari Affari
55
Business Business
39
Da solo Da solo
16
Di coppia Di coppia
24
In coppia In coppia
46
In famiglia In famiglia
97
Viaggio con amici Viaggio con amici
17
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great customer service"

3
11/10/2018

Great people. Decent breakfast. Comfortable pillows. Lack of parking. Lack of towels and sheets. Quiet environment. Average for the price. Staff tried their best to accommodate for needs. There was no parking and an employee removed his to allow us to park

"MS LA"

5
26/08/2018

I had an overnight stay at the BW Los Alamitos location the weekend of August 24th. I really enjoyed and would definitely recommend to my family and friends when their visiting from out of town. Thank to the staff there I had a restful and worry free stay

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning, We are so happy to hear you enjoyed your stay. We hope to see you again soon! Have a great day. Best, BW Los Alamitos Inn

"Will stay again."

5
29/04/2018

We stayed at BW Los Alamitos Inn & Suites 7 days. Our room was always clean as well as the rest of this hotel. Breakfast was the same each morning, but had a lot of variety to choose. Staff was helpful, pleasant and courteous.

"Great place for the price"

4
16/04/2018

We found our room to be very clean, and well maintained. Check in was fast and easy. There was plenty of parking while we were there. Pool and spa looked well maintained, BUT they don't keep any towels at the POOL/SPA?!?!? You have to bring your own from your room. Very annoying but not a show stopper or anything.

"Booking online"

1
09/04/2018

Seems to me there's a problem at this hotel. If you book from 3rd party they'll put you up in a smoking room. So if you want a non smoking cleaner room you better book directly with them and you'll pay the higher price. I feel they're taking advantage of my parents who are there now and told them they sold out on rooms but from what I see on booking.com and their own website there's non smoking rooms left. Buyer beware!!!

"Aside from the pillows it's good!"

4
08/04/2018

Hotel is very clean. Rooms are a good size. Adrian at front desk is awesome. So friendly and helpful. Breakfast was excellent. Only downfall was the Pillows are hard and bulky. Did not sleep well and woke with a kinked neck. If they changed up the pillows it would be perfect!

"Close to area attractions"

1
24/03/2018

Nice clean hotel Close to all area attractions, Disneyland, Knots Berry Farm, Freeway access. Large rooms available for families, Pool, spa. Walk to diner, some shopping. The staff members are extremely friendly and ehlpful

"Most Convenient"

5
12/03/2018

We have stayed at Best Western Los Alamitos Inn in the past and have found it convenient for business in the Long Beach/Seal Beach area. It has had some remodeling since our last visit and has a pleasant fresh look.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning, thank you so much for leaving us feedback regarding your stay. We are so happy to be able to provide a clean and safe environment for you. We hope that you have a great day and consider staying with us again. The remodeling, we are so glad you noticed, our entire team worked really hard to get it finished nicely. Thank you!

"Average stay"

3
02/01/2018

Room was good size and beds very comfortable. Check in made us stand outside in the cold. (47 degrees) Other employees very helpful. They were redoing checkin/breakfast area so room was closed. Breakfast was plentiful when it was provided; 2 of 3 mornings was a table outside with cold cereal, milk, some fruit, yogurt and granola bars.No coffee or tea. Not the “full breakfast”. Wish they had told us that before. Why redo a lobby between Christmas and New Years?

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good afternoon SFtripper81, thank you for leaving us feedback. We want to thank you for staying with us. We apologize for having you stand outside for check-in, but for your safety, the lobby was closed during construction. While not the ideal time, it was something we were really passionate about finishing before the new year. We hope you can understand. Again, thank you for staying with us.

"Comfortable, convenient, quality hotel"

5
26/12/2017

BW, Los Alamitos is a comfortable, convenient, quality hotel for visitors to the Los Alamitos area. Easy access to area beaches, attractions, without being in a tourist trap. Very friendly helpful staff; nice breakfast. Not far from Long Beach airport.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning Carol S B, thank you for leaving us feedback regarding your stay. We hope you enjoyed your stay and consider us again for your next stay. Have a great new year!

"Clean motel with great breakfast in convenient location"

4
19/12/2017

Despite the doors open to the parking lot, the rooms were surprisingly quiet. The hotel is mostly renovated, so things look quite fresh. The breakfast was great; it had both hot and cold items and pretty much anything you would want. The beds were clean and comfortable, though my husband and I weren't crazy about the little pillows, which were a bit hard.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning thank you very much for leaving us feedback regarding your stay. We take guest feedback into heavy consideration when discussing with out team at meetings. We hope you enjoyed your stay and have a wonderful rest of the holiday season.

"Good hotel"

4
17/11/2017

I have a conference periodically in the area of long Beach very near I-805. I always choose this hotel because of the value - clean, comfortable, good breakfast and with the amenities I need. I would recommend it.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning, We are glad to provide a clean, quiet, and affordable place for you and your colleagues. We hope you have a great day, and thank you for always staying with us!

"Good hotel with some problems"

4
17/11/2017

I needed a place to stay while I attended several meetings in El Segundo and Orange County. This hotel appeared conveniently located near I-405 and I-605, and offered a good rate (discounted, in my case. The room and most other features were highly satisfactory: everything worked in the room, it was clean, and WiFi was good. I have low expectations for an included breakfast, and I found the breakfast here just adequate. The serving area was cramped. Somewhat surprisingly, the coffee was served from some sort of concentrate machine -- not what I'm looking for in the morning. Biggest problem was inadequate parking. I suspect the motel was sold out, but there wasn't a 'legal' space available when I returned after dinner. Someone arriving later would have needed to use on-street parking. Staff had not warned me about this when I checked in, and luckily it did not become a serious issue for me on my 3 nights. So ask carefully if you plan to arrive or return late. Also, there are several places to eat within walking distance.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning, Thank you very much for leaving us feedback. Rest assured, we have communicated with the two businesses adjacent to the hotel to provide additional parking for our guests when our free parking fills up. Please keep in mind, parking on the street overnight is prohibited and in some cases can result in your vehicle being towed. As with anything else during your stay, we encourage our guests to swing by the lobby when they have an issue so that we can take matters into our own hands and resolve it; moreover, we are here for you. We hope this clears up any parking issue confusion, have a great day.

"GREAT STAFF"

5
12/11/2017

This staff went sooo far beyond expectations. Clarissa, specifically, went out of her way to provide extra amenities for my family on short notice. She left pizza in our room and waters as well for us to enjoy during this family emergency.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Thank you for your feedback, have a great day!

"Not enough parking for guests"

2
07/11/2017

There is not enough parking for guests, you may have to park offsite and get up at 7: 30 am to move your car ! There is no security box either for your valuables in the room (you have to go to the front office to leave your stuff). And the TV in my room only had 1 channel.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning Sofihuasteca, Absolutely, our parking can be the most troublesome part of our guests' stay and we would like to apologize if you had troubles parking. Unfortunately, because where we are located on Los Alamitos Blvd., each business on our side of the street is tackling limited parking, however, by working together we have made accommodations for our neighbors and vise versa. Despite parking issues being a disadvantage, our lovely city and its businesses have pooled together to provide parking during off hours for others to use, which is the only reason moving back to our parking lot is required. We hope by explaining, being upfront and as transparent as possible, this helps alleviate any tensions. We have made parking arrangements for each guest and only ask that we kindly relocate our vehicles back to our parking lot before our neighbors open so that we can do our part in being a team player. We hope the best for you and you family, have a wonderful day.

"Clean and Convenient"

4
07/11/2017

Very friendly and accommodating staff, inexpensive rooms with all that's need for a decent night's sleep and quick access to freeways while being away from the noise of them. Some great restaurants nearby: Fish Company, Sango, and for "Gourmet Fast Food go to Paul's Place- best french fries on the planet! Been staying here for business for 16 years and pleased to keep doing so.

"Team Travel Group"

4
31/10/2017

Was pleased with Quality of Staff and hotel, free Breakfast and free parking was a big plus. Staff was friendly and helpful, rooms were big and clean. Pool and Spa were nice but would have enjoyed a health center to get exercise while at the hotel.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good evening, J9957XSjohnm, thank you for leaving feedback for our team and our home. We hope you enjoyed your stay, have a great day.

"We stay here every time we're in town"

4
30/10/2017

A no-frills, clean, comfortable, friendly place to stay with the MOST wonderful pillows EVER! The staff is awesome and tend to your needs right away, always with a smile. They are almost always able to accommodate an early check-in/late check-out and for the price, you can't beat this motel.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning mariahZ7164FU, Thank you very much for leaving this review for us and our future guests. We pride ourselves in being a Best Western hotel that provides superior customer care. Have a great day.

"Will stay here again, really like this hotel"

5
18/10/2017

My main concern is my ability to get an afternoon nap and this hotel works well as it is quiet and comfortable. I didn't get to use the pool and spa this time but have before and it was great. The price is slightly on the high side for Best Western but it is hard to find much of anything in the area for less than 150. I will stay here again.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning Mr. Philip F., We are so happy to hear you enjoyed your stay and that you were able to take advantage of how quiet the hotel grounds are. We hope you have a wonderful rest of 2017.

"Excellent"

5
09/10/2017

Very accommodating and friendly service I would recommend this to anyone of these two to business around the Long Beach area. The only thing was is they need to extends the pool hours from 6 am to 10pm and the breakfast hours from 6 am to 10am.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Thank you very much for leaving us feedback. We hope you enjoyed your stay. Have a great day.

"A great place to stay And it was regarding my new place was not ready to be lived in so I knew of this hotel which is th"

5
03/10/2017

A great place to stay it's local and I've needed to do to my new place wasn't ready to be lived in. I have stayed here three other times and I've had a great experience with the staff with check-in and checkout and the room is very comfortable

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning, thank you for leaving us feedback, we hope you enjoyed your stay and consider using us again.

"Great hotel, but very tight parking and breakfast area"

5
27/09/2017

We've stayed here many times and have seen nice improvements. Examples are the improved coffee in the room and at breakfast. The location is close to freeway access so that is always appreciated in the Los Angeles area. However, parking is very tight and the breakfast area is small.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning Shirley L, Thank you very much for pointing out our strengths and also listing our cons, this helps our future guests reach a decision. We hope you have a great day.

"NEVER AGAIN AT THIS LOCATION"

1
25/09/2017

Hmm - let's just say that this particular BW has some issues with staff and management practices. We booked online and when 5 minutes away from arrival check in clerk called and let us know that the only room available was a smoking room and asked if this was ok. told her no, had a 14 with us and did not want to subject him. asked for alternatives, told only thing she could do was cancel our reservation and not charge us !! asked for manager and was told there was none. Asked why this happened and she told me it was because i booked online and that i should have called them direct and she would have informed us (really?). Asked her to call manager to find solution, she refused to do so and then hung up on me. Having no options, we were forced to stay and i now have to write this review to let all others know that they should not consider this facility until they can show that staff has been trained and management can take responsibility for problems and provide solutions.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning DRRVentura, After looking at your reservation confirmation, I do see a double queen smoking room was booked on the same day as your arrival. We have had problems in the past with online reservations coming in last minute (when we are sold out of non-smoking rooms) with a smoking room and when those guest(s) come to check in, we have to be the bearer of bad news and inform them they do not have a non-smoking room. In an attempt to combat this very inconvenient problem for guests, such as yourself, we do ask our team members to contact guest(s) as soon as they see reservations that meet these stipulations come through to verify the reservation with the guest(s) so that we can give our guest(s) as much time as we can to find other accommodations(if we no longer have non-smoking rooms available). We apologize for the inconvenience this has caused you, we know that finding out this information can be very frustrating and seriously make or break a vacation/business trip. We would have loved to accommodate you or any other guest(s) when this situation occurs, but unfortunately we are also bound by the number of rooms we have available on any given night. Additionally, the Front Office Manager, Jose Sevilla, and myself wish we could work seven days a week so that we can take care of each and every guest hands-on, but we have full confidence in each and every team member under our wing. We implore each member of our team to take matters into their own hands; moreover, we empower them to make their own decisions while weighing those decisions against their training. We are here Monday-Friday, 7:00am-5:00pm in office, to analyze our teams' decisions, guide them toward decisions that bring guest satisfaction, and assist guest(s) hands-on. Lastly, we sincerely want to apologize, and we want to reiterate that we completely understand how much this information can negatively impact your stay. Our team member contacted Mr. Sevilla immediately following your initial contact with our GSA, for additional guidance to reaffirm that the decision she made was the best possible decision (given the availability), and after confirming that we had no non-smoking suites or non-smoking standard rooms available- we were left with the decision that was reached. We hope that you can see what our intention was and can understand the circumstances we all had to maneuver with. Trying to sell the room for more revenue and thus lead you toward dissatisfaction is not what we are about at the Best Western Los Alamitos Inn & Suites. We hope that our complete transparency in this situation showcases that. We deeply apologize for the messy situation, and hope you have a great rest of the week.

"Lynda Crossley"

4
21/09/2017

Hotel decor is / was very out date. Staff was friendly and helpful. Location was not great, it was in between two different businesses. due to location there was not a room with a view... Smoking was allowed on stairwell and could smell the smoke. I was a quite in our room and could not hear the traffic from the main highway.

"Excellent service and quality."

5
18/09/2017

I will definitely be staying at this Best Western again in the future. The staff were especially polite and accomidating, and everything was updated and clean. The bed was very comfortable. I slept better than I have in a long time.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning, thank you very much for leaving us a review. We are so very pleased to hear you enjoyed your stay with us; moreover, it warms our hearts. We hope you return soon, have a great day.

"Beware!!!!!"

1
04/09/2017

I booked a room in advance with the hotel itself for a double bed suite as I am traveling with my four kids and husband. We get to the hotel and they gave us a king bed only. Anita front desk tried to help and assured me the manager will take care Of us and comp Our rooms. As entering our room it was sooooo hot and had a bad odor. We also were greeted with the biggest spider web and spider at our door. Anita had a hard time but she got it down as my kids were screaming. Upon check out Anita was not there however they lady who booked my room initially was and she told me u will Not be charged and the manager can not talk w me and will not u til Wednesday. I knew something was off I called my credit card company and they charged me triple what the rate initially was. I went back to talk to her and she asked me to leave the property. I wasn't rude I simply asked as in to why you charged me? This was the worst experience I have ever had and really put a huge damper on our vacation.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning hnadib, Thank you for completing a review for our property. We are so sorry to hear you had a negative experience during your visit with us. Unfortunately, our management team operates fully during business hours: Monday-Friday, 7:00am-5:30pm, however, we are there to guide our staff by answering their questions. We would love to be able to help everyone immediately, but sadly, we are actually in office during the days listed above. We hope you understand and that the conversations we have had over the phone have helped show you I completely understand your frustrations and that I am working on it to show our sincerest apology. We are so sorry you had such troubles, and I hope to do my job as a manager to show that I truly appreciate your loyalty to our brand.

"What a Fantastic Surprise"

4
03/09/2017

I had business in town and decided to try this place since it was close to my meeting. I did not expect much and got the surprise of my life. It looks as if it was recently renovated or is just kept up in perfect condition. Spotless room, fresh paint, clean grounds, and overall immaculate. The room had an extremely comfortable bed, flat screen television, new furniture, great bathroom, etc. Breakfast was included which included eggs, sausage, fruit, coffee, etc. More than enough to get you by. I am familiar with the area and it is very safe with great restaurants all around. Highly recommended.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning PatrickLongBeach, We appreciate your detailed feedback regarding your stay with us. It is really great to hear guests enjoyed their stay with us. We like to read reviews for motivation to grow and evolve to better suit our guests' needs. We hope you had a great stay, and we hope to see you again soon!

"Los Alamitos near Long Beach, CA"

4
30/08/2017

The room and all facilities were improved even since we stayed in January. We received great help from the staff. I enjoyed the fountain and front garden. We used the food venues nearby, Mexican and pizza and donut shop. Family are nearby.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning pattia456, Thank you so much for staying with us and telling us about what you liked about your stay. We are happy to be able to accommodate you during mini family reunions. We hope you are able to continue staying with us in the future, have a great day.

"Great motel"

5
28/08/2017

My husband attended a class and I spent the days visiting friends. We were very happy with the comfortable bed as we've experienced hard beds. There are quite a few restaurants nearby and an adjacent liquor store. The breakfast has quite a variety of items to choose from.Our room was very clean with a coffee pot, iron, ironing board, hair dryer, large screen tv. We felt quite safe. There is a set of craft shops and a nice restaurant a short block away. There is a swimming pool but unfortunately we didnt have time to sample it. Overall a good experience.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning Rosa C, Thank you very much for staying with us and pointing out the highlights of your stay. This assists our future guests on deciding if we are a perfect fit for their needs and expectations.

"Big Bang For You Buck"

5
27/08/2017

Very friendly staff. Great breakfast. Very comfortable beds. Good size room. Great location. Close to Long Beach, Cerritos and Norwalk. We were visiting some relatives on this trip. We were going to stay in Long Beach but the parking fees were too much $19-$28 per night, here it was free, Parking lot is a little tight but mostly because people don't know how to park straight. Plus you get free WiFi and breakfast too. There were lot of families with kids but didn't hear any noise at all.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning Maria M, Thank you very much for staying with us. We are so happy to hear we were able to meet your expectations and accommodate you accordingly. We hope to see you again soon, have a wonderful day.

"Best Western Los Alamitos"

4
25/08/2017

This hotel never disappoints. Always clean, well kept with professional staff. One of the rooms has been made wheelchair friendly with a large walk in shower. would also add that the breakfasts are quite tasty. Usually have a good selection of hot and cold dishes. Have stayed many times in the past and will continue to do so when I am in the area.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning Timonthy M, Thank you very much for staying with us and letting us know what you like and dislike. We hope to see you again soon.

"Small Hotel with HUGE Heart!!!"

5
14/08/2017

In all my years of travel, I have never been treated with such a high level of care and courteousness as I was during my stay at the Best Western in Los Alamitos. I was traveling with my wife and son for a trip to Knott's Berry Farm and Disneyland. My son happens to have special needs, as he's autistic, and due to his condition, we often scour the internet for hotel options that will suit his needs. After some investigating, we found a room at this location that we felt would work. Upon arriving and entering our room, we realized it wasn't the same room pictured during the time we reserved online (via Expedia). I mentioned this to the front desk clerk, Anita, as well as the hotel manager, Clarissa, and they immediately went above and beyond to accommodate my family's/son's needs. Needless to say, my wife and I were overwhelmed by their display of kindness and concern. The amount of extra work and effort they put in to accommodating us has left a lasting impression and has established a sense of brand loyalty that no comfy bed, free internet, or complimentary breakfast could ever create on its own. Beyond the AMAZING service, the rooms were spotless and extremely comfortable. I fully recommend this modestly sized hotel, if not for the quality of the rooms, then for the quality of the staff. They demonstrated their HUGE hearts and it's something I forever appreciate and never forget!

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Hi alexmt2017, Thank you so much for leaving us feedback online. We appreciate you taking the time to do so. We hope to see you again soon. Best wishes to you and your family.

"Great Staff"

5
09/08/2017

I have stayed there about 10 times this past year and the staff are completely awesome. Polite, engaging and helpful. It is located by great restaurants and entertainment locations. I highly recommend this location and you won't be disappointed.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning michaeloO6913CG, Thank you very much for staying with us. We are so glad to hear your feedback. We hope to continue to have the opportunity to serve you, have a wonderful day.

"I would highly recomment this hotel to anyone!"

5
30/07/2017

The only negatives would be that the channels on the TV are limited and parking spots are a little narrow. However, overall, the other positive points far outweigh those. Staff was super! Great breakfast. Grounds, rooms and pool area all very clean and inviting.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning X5723VTthomast, thank you for staying with us and leaving us such detailed feedback for us to make improvements on. We hope you have a great day!

"Nice Stay"

4
12/07/2017

Just stay away from the coffee. The coffee in the room is awful and the one they use for "free" breakfast is even worse - it is INSTANT! So, as long as you bring your own, you will enjoy staying here. It is clean, comfortable and in a great area with lots of restaurants to choose from. But best of all Long Beachs' Shoreline Village is about 10 minutes away.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning Silva M, We appreciate you leaving us a detailed review for us to improve on. We hope you have a wonderful day!

"Best Western Los Alamitos June 2017"

5
01/07/2017

Stayed here with 8 high school students my wife, and another teacher advisor.....great location, clean rooms, great breakfast, great staff. Was very pleased. Very helpful with directions and recommendations!! :)

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning John, Thank you very much for completing a survey on our hotel. We hope you enjoyed your stay and have a great 4th of July!

"Great location"

4
27/06/2017

Clean, quiet, great staff, and awesome location. Would definitely stay here again. Make sure you hit Surf Taco across the road, excellent food. Also a great Tai place down the road and pizza shop around the corner.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning joesk1011cb, We appreciate you taking the time to fill out a survey for us and our future guests. We hope you have a wonderful rest of your summer. Thank you again for staying with us.

"Great location and value"

4
24/06/2017

Stayed here with a group and the location was great for various activities. Good food at reasonable prices within walking distance. Rooms are spacious and clean. Staff are very polite, helpful and friendly. Breakfast included and has enough basic hot and cold options to cover most people's preferences.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning, Thank you very very much for sharing your thoughts regarding our hotel's performance during your visit. We really appreciate the little things, so thank you! We hope you have a wonderful rest of the summer.

"Very Good Hotel"

4
23/06/2017

Quiet and clean. Very friendly staff. Remembered I liked a certain room and had it reserved for me. I so appreciated that, I gave them a box of chocolates as a Thank You. I look forward to staying here again

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Thank you so much for leaving a review for us, we hope you have a wonderful day and visit again soon!

"HIghly recommend"

5
19/06/2017

Clean, quiet and welcoming staff. Breakfast was good and worth the visit to the lobby. They had a variety of items so we didn't have any trouble finding something delicious. The rooms on the second and third floors are more quiet than the bottom ones but that could be expected anywhere. There is an elevator so you do not have to climb stairs.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Thank you so much for staying with us timothyj490, we appreciate your loyalty to the Best Western Resorts. We are glad to hear you enjoyed your stay. Please visit again, have a great day!

"Great hotel "

4
18/06/2017

This hotel met all of my requirements. It's clean and quiet. The staff was very friendly. I checked in quickly workout any problems. The location great. It's about 15 minutes from the beaches and there's food everywhere.

"Trip for Grandson's School Promotion"

5
17/06/2017

Easy check in. Clerk was friendly and made us feel welcome. Wi-Fi/internet connected easily and thoroughly. Comfortable bed and pillow. Slept well. Breakfast was tasty. Overall this was a pleasant experience.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good afternoon thank you for your response. We truly appreciate you staying with us for your visit to Los Alamitos area. We hope to see you again, have a great day!

"Overall great experience"

4
15/06/2017

great value, not enough parking so get there early. I stayed in a suite and was well laid out with plenty of hook-ups for mobile devices, etc. TV was kind of small, not a big deal for me. Overall, if you are looking for good clean hotel and nice staff, this is the place.

"Chiropractor school graduation."

5
11/06/2017

Clean rooms, within walking distance to many restaurants. Rates are great, parking space reasonable. Staff was excellent, friendly and helpful. Outdoor hot tub and pool are clean. Nice place for a 4 day trip.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning pacificmentor, thank you very much for leaving detailed feedback for us and our future guests, we really appreciate it. We hope to see you again soon, have a great week!

"Comfortable Rooms."

4
25/05/2017

Cofortable and very friendly Staff, Breakfast is included and the Rates are great. They are close to resataurants, Bre Kitchen ale House and Shenandoah at the the Arbor. Excellent Lunch and Dinner. They are within walking distance and a few shopping area that are quaint. It's 2 blocks from the freeway. It has a microwave and fridge and coffee maker. A plus for me. I would stay here again.

"Solid Best Western"

4
08/05/2017

This is an above average Best Western. I stay here often for business. Excellent restaurants nearby, close to the freeway and the free breakfast is good. Always receive quality service from the front desk.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Hello! Thank you for staying with us. We hope you have a wonderful day.

"good place to stay for those making their base in los alamitos"

4
05/05/2017

As others have said the parking is somewhat tricky when there are quite a few cars you have to be aware when exiting parking spots. The hotel is near a busy intersection and if you have a room facing the street can hear the noise but it wasn't overwhelming i got a decent nights sleep. The continental breakfast was pretty decent not just fruits and juice but included cereal, eggs, pastries, muffins, sausages. Staff was very helpful especially trying to figure out how to use their microwave turns out the power button you have to hit dead center. Free wifi worked with no problem in my room Close access to many freeways here.

"Pleasant Stay"

3
02/05/2017

We initially reserved a King Room for 2 nights. The bed was comfortable and I loved the large closet for storing luggage. My only complaint was that sink and vanity were outside the bathroom. I prefer the sink in the bathroom. We decided to extend for a couple more nights, unfortunately only a double queen room was available. The closet in this room is smaller however sink vanity was in the bathroom. The Continental breakfast was adequate, fruit was available in the lobby throughout the day which was a nice touch. Front desk staff was cordial and accommodating. Room appeared to be very clean. All rooms had refrigerators, microwaves, and coffee makers.There is a pool and a hot tub which we did not use. If you are seeking a room with a view, this is not your place. Most rooms overlook the parking lot. Since we weren't in our room that much, that wasn't a problem. I would definitely stay here again.

"Give this staff an award!"

5
24/04/2017

I have stayed in 5 star hotels many times. This was not a trip to holiday but to come and see a sick loved one. I was here for a week in a room beyond clean, comfortable bed, caring staff and good internet. I have stayed at more expensive hotels in the area and this is the BEST and 1/3 of the price!

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning, Thank you so much for letting our future guests know how hard we work to bring excellence to our hotel. We feel truly blessed to have such attentive team members on our team. We hope to see you again soon, have a wonderful day.

"Quaint Little Place-Lovely People"

5
24/04/2017

Quaint as in small and we liked it! Not as large as another BW we stayed at. Enjoyed Breakfast. Lovely Staff. Anita, you are Awesome. If we are in the area we would most definitely stay here again! Hotel was clean, bedding clean,

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning, thank you for reviewing our hotel. We think Anita is pretty awesome too and we are so glad to have her on our team. We are very happy to hear you enjoyed your stay, we hope to see you again

"Not a great location"

3
14/04/2017

Nice staff and a decent room, but the location and exterior are not so good. The pool and Jacuzzi are very small and essentially in the parking lot. The parking lot and the property are small making parking difficult especially with several large pickup trucks present. We pulled forward and found that all spaces were full or unusable and then had to back all the way out of the parking lot because there was no way you could turn around.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning, we are so sorry you experienced parking issues, please swing by the front office for our guest service agents will be able to redirect you to a different parking area. Have a great day.

"Last minute reservation"

1
26/03/2017

The night staff was very helpful in getting us the exact room that we wanted on short notice. We are always satisfied when we stay here. Although we left earlier then breakfast was served that is one of the reasons we stay here.

ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Good morning, thank you for leaving a review for us, we are so sorry to hear you did not enjoy your stay. We hope to see you again, have a great day.

"Clean & Comfy - Small Intimate Hotel"

3
15/03/2017

The rooms were comfy and spacious with comfortable beds, good amenities, and clean and fresh. Any rooms ending xx01-xx04 please know you will be on the noisy street (we were in room 302). Needed a room near the elevator, but know here you will be on the main street, and the windows do not keep out the sound, didn't get much sleep. But they tried to move us, even tho they were full, and within 10 minutes of going down to request the move, they already gave the room away, so was disappointed in that since they knew we were having trouble with our rooms. Probably won't visit again with no guarantee of a quiet room, but the hotel still met our standards.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Good morning jamaicabitty, We apologize that you had trouble with a room facing the main street. Unfortunately, over the last few weeks it has been quite busy, which can present issues when trying to accommodate a room move, but our staff will always do their best to make miracles happen. We apologize and can guarantee a room away from the street with a request made ahead of time. Have a wonderful day.

"Nice and clean place - friendly staff"

3
08/03/2017

Nice hotel. Bed was too firm and pillows uncomfortable but overall a good place. Breakfast was awesome and staff was very nice. Shower mat slid out from under me in shower and I fell and hit my head. Got banged and bruised but am okay. Water pressure was a little low.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Good morning Mrs. Kathy, we are so sorry to hear that our mat slipped. We apologize gravely. We will look into the matter and have the mat replaced as a precaution, although our maids do inspect these while cleaning our rooms. We hope to see you again

"Do not disturb, means come right on in, here."

3
06/03/2017

The "Please Do NOT Disturb" placard placed on the door, means don't come in. It would be appreciated if hotel cleaning staff followed this request. The room was good and the location is great, all those things are great reasons to stay here. Hotel breakfast opens at 6. Don't expect to go get a cup of coffee anytime before that because the front door is locked.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Good morning N5573LDwilliama, We apologize you were dissatisfied with our services. Unfortunately, we do have a policy for long term guests that is stated on the registration card all our guests sign that states:"Stays exceeding two days are required to receive cleaning service every third day". We have that there to help clarify what guests can expect, we apologize for any miscommunication. Lastly, our rooms are all stocked with complimentary coffee and a coffee maker for your leisure during closed hours. We apologize for not meeting your expectations, we hope to see you again to show you our dedication to superior customer care.

"GREAT EXPERIENCE!"

5
27/02/2017

I had a wonderful experience staying at Best Western Los Alamitos. Small property, quiet and clean. Would definitely recommend it to others. The only drawback is the breakfast; not very family friendly, limited choices, small eating area in lobby.

"On my way to Palm Springs"

5
21/11/2016

This is the second time I stayed at the Los Alamitos Inn. The first stay, the Inn hosted a girls soccer team. This time it was a Wedding party. Several generations of family members in the breakfast room. Great to see. Front desk accommodated a business need even though the lobby/breakfast room was bustling with guests. Good Job to front desk and housekeeping.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Good morning Kathleen K, We are so happy to hear you enjoyed your stay with us. We appreciate you always choosing our hotel when staying in the Los Alamitos area. We hope to see you again soon, have a great day.

"A very good quality 2* hotel."

4
20/11/2016

The hotel is in a very nice quiet area, about 25miles from the airport, easy to get to, enough parking, VERY helpful and pleasant staff! The rooms are big, clean and well equipt, the plumbing was maybe a tiny bit noisy at times, but otherwise nothing at all to complain about! Pool was nice, hot tub great! There were a number of very good restaurants with-in walking distance, 'especially the Shenandoah across the road!! And the marvellous collection of little gift store there! Everyone in the area was so pleasant! Highly recommended! If u need a place to crash for one night after arriving in the US, choose this, you won't regret it!

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Good morning Puddingwife, we appreciate your feedback regarding your visit. Constructive criticism goes a very long way! We hope you have a great day and we hope to see you again in the near future!

"Clean and comfortable"

5
14/11/2016

The room was very clean and well presented. The bed was quite comfortable. The breakfast was good with eggs, potatoes, sausage and a selection of breads. All presented nicely. The staff were friendly and helpful. The surrounding area of the hotel gave you a feeling of security. I highly recommend this hotel.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you very much for reviewing your stay with us, johnandgermainec, we appreciate the time it took to do so. We are so happy to hear you were able to enjoy our breakfast! Have a wonderful evening.

"Great for an Overnight stay"

5
09/11/2016

Stayed her before going to another town. Nice location, rooms are clean up to date and comfortable. If your in the area on a budget stay here, it's ranked number one for a reason! Close to restaurants and stores.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Hello, thank you so much for taking the time to review your most recent stay. Hearing guests love the experience makes it all worth it. We hope you have a great weekend!

"Great place to stay!"

5
01/11/2016

The rooms are clean and the staff is great! I needed a place to stay while my condo was under construction and they made my stay really exceptional. For those of you who are from out of town, it is close to Disneyland, Knott's Berry Farm, the beach, Long Beach Aquarium, restaurants, shopping, the whole Los Angeles experience is close by.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you aquajetart for reviewing our hotel's performance during your stay. We are ecstatic to hear you enjoyed your stay. We hope you have a great day, and wonderful holidays!

"Quick overnight trip to Long Beach area"

3
26/10/2016

Staff was great! Room was clean and modern. Would return to stay if in area again for a night. Parking is pretty ridiculous, but the staff does everything in their power to address it, and get creative on where to park. The only down side was having to go and move the car again at 7am.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you so much for your review AndyECV, we appreciate constructive criticism. We hope the creative solutions show how much thought we have put into alleviating guest stress over the unfixable issues. Have a great day!

"Good value in an above-average hotel"

4
24/10/2016

We spent one night in this Best Western and it was a good experience. Pros: Clean, comfortable bed, free wifi, breakfast and parking. Cons: $100 was charged in advance to our debit card to hold in event of damage. In spite of this disconcerting experience, we'd stay there again.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Hello, thank you for giving us valuable feedback about your visit with us here in Los Alamitos. We are glad that you enjoyed all our amenities we have worked so hard to deliver to all our guests. Have a great day!

"Worst hotel ever"

1
13/10/2016

Woke up with headache and cough due to a broken air conditioner. The staff had us stay in the room even though the floor was saturated and moldy. Water pressure was terrible and the parking lot was noisy outside our window. The hotel staff was unaccomodating and rude. They never called us back to rectify the situation. We absolutely do not recommend this hotel!

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice Night in Los Alamitos"

4
10/10/2016

Stayed here for one night prior to going to a concert at Spaghettini, Seal Beach. Great location for both the concert and the overnight stay. Room was on the top floor overlooking the pool. I was told they had a balcony room for us but it was on the second floor and I preferred not hearing footsteps over my head. If I had been staying longer, the only reason to get a balcony might be to smoke (which I don't and am not sure is allowed) outdoors without leaving the building - there is no view. Room was clean and large with the usual amenities. Bath is small but adequate. The desk staff were upbeat, smiling, and conversational. The breakfast is small but included hot items, making it easy to get on the road if time is a constraint. The breakfast area was part of the lobby making it small but it was clean and welcoming. The best part is I saw no questionable individuals hanging around the hotel. I will definitely stay here again should my travels bring me to this part of SoCal.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Good morning, thank you for your review of your most recent stay with us. We greatly appreciate all our guest's feedback. We hope to see you again soon, have a great day!

"Family visit"

4
07/10/2016

This hotel offers very good value. Breakfast is quite good and property is kept very clean. Parking at times can be difficult. It is located close to restaurants and freeways. I will stay here any times we are in the area

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Good morning Van J, Thank you for taking the time to leave us feedback for your most recent visit with us. We will strive to uphold the cleanliness that met your expectations during your visit. We hope to see you in the near future, have a wonderful day!

"Service is Excellent"

4
02/10/2016

We were very satisfied with the large room and the helpfulness of the staff. They went over and above the call of duty to be of assistance. They were cheerful and professional both at the lobby as well as the service staff

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Hello ANAMARIAANDRICHIE, I always feel so blessed to have such wonderful staff, I am so happy to hear our staff went above and beyond for you during your visit. We will continue to provide you with that level of customer service and even try to top it during your next visit. Have a great day, thank you for your time!

"Very nice "

4
01/10/2016

This is the nicest Best Western we have been to in a while. The carpet looked new and was very clean, the TV was probably the largest I've ever seen in a hotel room, and the bed was pretty comfy. I would before than happy to stay here again in the future.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Good Morning Dylan D., thank you for taking time out of your busy day to leave us some valued feedback. Thank you for noticing the renovated rooms, our team has done everything in their power to prepare the best available room for you and all our guests. Have a great day!

"Best Western Los Alamitos Inn & Suites, Los Alamitos, CALIFORNIA"

5
29/09/2016

I stayed for five nights and it was an easy location, very close to my work assignment. I ate dinner at five different diners that are all on the same street. it is a quiet location and courteous employees. The internet and AC worked well for my late night data entry needs. I enjoyed the grab-n-go breakfast in the early morning because I was not able to stay around for a hot breakfast. I am grateful though because that was my only source of food for several hours into my work day. Thanks!!

"Excellent Stay"

5
26/09/2016

This was by far the cleanest and nicest Best Western I've stayed in. The grounds and rooms were very well maintained and the staff was exceptional. Only complaint were that the pillows were very hard and the parking was limited and spaces were extremely tight. Other than that, I would definitely stay again, but with a much smaller car.

"Moving up"

4
25/09/2016

This was a good experience for my first stay at this motel. Given the recent price hikes in the area at other locations I was forced to stay here to meet my budget allocated by my client. I was concerned at first but overall this is a nice property with modern rooms. The bed was very comfortable and not to soft like other cheaper hotel brands and locations. TV was large and had good picture quality. AC was great and powerful.

"A Great start to our Holiday"

5
13/09/2016

Great hotel and lovely staff. Clean, quiet, comfortable and only about 20 mins away from Disneyland. Walking distance to restaurants. Beds were comfy and provided a good nights sleep. Didn't get the opportunity to try the pool out but it looked very inviting. Would have no problem in staying here again.

"Good Clean place for a good price in Orange County"

5
12/09/2016

Clean and very quiet rooms. Close to where we wanted to be. Good value. Parking was a little challenging when full, but we would definitely book again. The staff was very friendly. Easy to find and centrally located.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Good Morning, thank you for reviewing your visit with us! We apologize for the parking issues, if problems ever arise for you, please inform the front desk so that we may assist you, as we do have alternative options for parking. Thank you very much for choosing our hotel for your visit, have a wonderful day!

"Comfortable and friendly while within price range"

5
26/08/2016

I found both the Best Western and the reception staff to be welcoming and knowledgeable. Thanks for a lovely stay. Loved the pool, wished the air-conditioning had been a little more realistic as to real temp but at no time uncomfortable.

"Nice Hotel, Limited Parking"

4
01/08/2016

The hotel and staff were great. The breakfast was very good. The only issue we had was the parking. We needed to park both of our cars, but we were only allowed to park one in the lot at a time. They did allow us to park in the business lot next door, however we had to move the car by 7 am.

"Rested"

5
27/07/2016

We like staying here. It is close to all the places we are visiting. Staff is friendly and helpful. There are a lots of places to eat around this hotel. Shopping is really close too. I stayed here with my family for 4 days, and then brought my husband to this hotel. He liked it. It will be our come to hotel whenever we are in town. We used to live in Long Beach, so when we visit. It's perfect.

"Nice enough hotel for this location, clean, spacious but nothing fancy"

3
23/07/2016

Room #212 2 Queens bed, spacious,clean, comfortable beds, biggest closet I've EVER seen. Microwave, fridge, balcony but no chairs. Breakfast was included and was good, but area is VERY small. It also serves as the business center (desk with computer and chair). No gym, small parking area with tight spaces, beware of entrance ditch, go very slow or you will scrape the bottom of your car. The WiFi was terrible! Service was very good, friendly people. We stayed for two nights as it was central to our plans.

"Worth the Money"

4
22/07/2016

We rented the suite and were very impressed with quality and cleanliness. Overall the hotel was very clean. Only problem was the cooling system in living room section and no available parking when we came back at 11:00 PM.

"Great location and wonderful service"

5
20/07/2016

This hotel is small but is in a great location for both beach and the city experiences. All the employees are very friendly and efficient. The front desk manager is very helpful and makes himself available for all the needs you might have.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you for taking the time to fill out a review for us! We are happy to hear, Jose Sevilla, was able to meet your expectations during your visit, we hope to see you again soon!

"Great Hotel and Great Service"

5
09/07/2016

Loved the 2 room suite we stayed in for 4 nights! Clean and spacious. The kids loved the pool and hot tub. The house keeping crew went out of their way to keep our room stocked with towels and other essentials. Eveybody was very friendly and made us feel welcomed.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
First and foremost, thank you very much for reviewing your stay for us, we greatly appreciate it. We agree, that two room suite is quite lovely and we are glad you think so too! we hope to see you some time soon for another visit!

"Very Comfortable Hotel"

4
25/06/2016

This is a slightly expensive hotel, but the Staff is exceptional and the rooms are Very Clean. It is located to get to many different areas rather quickly and there is shopping and eating areas throughout the area as well

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you for reviewing our hotel and noticing our hard work. Our staff strives to maintain a clean and friendly hotel for all of our loyal guests. Additionally, our rates do depend on availability, so we hope to see you again to hopefully set you up with a better rate than last time, thank you!

"Terriblr check in when informed our reservation was cancelled"

3
22/06/2016

Hotel was fine when we stayed there. Our reservation was canceled and we were informed of this upon arrival late at night after traveling from NY to get there. We were told they could not reach us and that our credit card was declined. They accepted the same credit car for use during the 5 days we did stay there. We were extremely frustrated upon arrival needless to say.

ClarissaG-BWLA, General Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you for taking the time to fill in a review for us. We sincerely apologize for the mishap that occurred prior and during check in. We know you booked in advance and unfortunately there was an error with the card on file which caused the reservation to go from guaranteed to non-guaranteed. We regrettably had to make the decision to cancel since the reservation was considered as I said, non-guaranteed. We hope this will not deter you from staying with us again so that we may show you what we are truly all about here.

"Convenient to Los Alamitos High School"

5
14/06/2016

We love to stay here when visiting family and attending the Los Alamitos High School choir events. Their location is convenient to Los Angeles and Orange County. The rooms have recently been totally renovated.

ClarissaG-BWLA, Front Office Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you very much for your review! Thank you for noticing our newly renovated rooms, we love the new look as well. We are glad to hear you choose our hotel when visiting Los Alamitos, thank you for your loyalty!

"Great Room and even better service"

5
06/06/2016

Very nice, clean room. Jose, the front desk person, was friendly and extremely informative. The parking lot is a bit small and hard to park a large vehicle but we made it in out family van. The hotel is close to various places as well as the 605 freeway which leads all over Southern California. The pool and jacuzzi were very relaxing and a definite plus! We're in the Los Alamitos area at least 3 times a year and will definitely stay there again.

ClarissaG-BWLA, Front Office Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you for taking the time to fill out a review for us! We are glad to hear Jose provided you with excellent customer service, and that you were able to enjoy the swimming pool and jacuzzi during your stay. Hope to see you again soon!

"Clean, convenient, but can be a little noisy..."

4
22/05/2016

I stayed 4 nights for a work trip and overall had a pleasant stay. The room was clean and the bed comfortable. Looks like they have been working on keeping the hotel up. If you're a light sleeper, the halls can be a bit noisy. I suggest the third floor. I stayed on the second and had a very heavy-footed upstairs neighbor. Front desk staff was very friendly and helpful. Breakfast was decent. I just wish it started at 6 a.m. instead of 6:30 a.m. to make it more convenient for work hours. Parking is a little tight, but manageable with a small car. I would stay here again.

ClarissaG-BWLA, Front Office Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
We are glad to hear you enjoyed your most recent stay! We definitely strive for excellence so constant improvement is our goal, and we are glad you noticed. Thank you for taking the time to fill out a review for us, we hope to see you again soon!

"Good room; small parking lot"

4
07/05/2016

Our stay was descent, however, the second night we had noisy neighbors. The room was nice, but the parking spaces were a little narrow and the two rows were closer together than most places. It was challenging to get out of the parking space and required a couple tries of backing up and pulling forward to get out without hitting other cars. If we didn't have the use of the bigger handicapped space, it would have been even harder.

ClarissaG-BWLA, Front Office Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Hello Lori H! Thank you for your review, we apologize that other guests were noisy during your stay, we definitely take noise complaints seriously. Hopefully we get to see you again soon to show you how we have improved based on your review!

"Will Return"

4
03/05/2016

Nice room with a very good breakfast. Parking lot is a bit cramped. Location is good and very close to various eating establishments and freeway. Will stay again when in the area. Very little noise helped making sleep easy. Television had many different channels.

"Best Place to Stay!"

5
26/04/2016

The Los Alamitos is the "Best" Western place to stay. This facility is very close to Disneyland and Long Beach using the arterial roads or easy freeway access. Very clean, reasonably priced, and the management/staff are extremely friendly, courteous and friendly. Number one for us is how clean the rooms and exterior of the properly are. Very well maintained! We have stayed at this facility 10 times over the past 4 months.

"Soo wanted to give 5 stars but.."

2
25/04/2016

We chose this place because of the reviews, it was reasonable and not too far from Knotts Berry Farm. Right away upon initial check, I saw an unpleasant little gunk stuck on the wall behind one of the beds. Okay..no biggie. Then, there were hairs stuck on the bathroom door, like someone used a hairy rag to wipe the door. Okay..I can live with that. The room itself was updated and not too cramped so yay! Another yay was our breakfast attendant who's sweet as could be and very accomodating. She didn't give us a dirty look even when we barely made it to breakfast before cut off time. She never rushed us, so we're thankful for that. Office staff was nice overall. However, the day we were checking out, my 5 year old found a used condom behind the curtain. Yay!..NOT! None of my kids had ever been exposed to that, so it was not a good experience. We brought the issue to the front desk. I showed pics, she noted, and told me it would be handled. She said someone from the office would be in contact with me, which never happened. Poor housekeeping, unprofessionality and lack of follow through. We won't come back :-(

"Los Alamitos"

3
22/04/2016

Roomed smelled with cigarette smoke and front desk employees (daiy shift females) were more involved with their personal lives rather than the customer. The check out employee was very helpful and fast. House keeping was friendly and helpful.

"A fine place to Stay"

5
25/03/2016

When considering a hotel in Los Alamitos area this Best Western offeres you a very comfortable, exccellent experience. 4.5 stars all around. Rooms have been recently renovated, beds are very comfortable, breakfast is good..only negative is the breakfast room is a little small.

"Very old Best Western"

1
24/03/2016

The pillows where terrible, The noise unbelievable, you would think the rest of the quest where parting in you room. You could hear every time somebody went up or down the stairs. Smallest vanity you can make and I had their suite

"Happy visit"

4
21/03/2016

Easy access to local businesses visited. The premises were comfortable & clean. The breakfast satisfactory with easy access to diners close by if a full breakfast is required. Our third visit here & we would return.

"Wonderful!"

5
18/03/2016

The Alamitos Best Western is extremely clean, staff are exceptional and have very good interpersonal skills and are always responsive to any request or need. As a returning customer they remember you right away and always tell us "so good to see again and how have you been". This means a lot to customers. This past year we were coming often to assist my 100 year old mother in law in moving to assisted living, and an Alzheimer's facility. This staff always remembered us, and always asked how we were doing with kind thoughts and words. We truly appreciated that. This staff is the best ever.

"Spring Break"

5
17/03/2016

Staff was nice, rooms were nice and clean. My husband and kids enjoyed the free breakfast every morning. We stayed there for our Disneyland vacation, the drive there and back wasn't bad at all. Maybe 20 min, if that. Would definitely stay there again.

"A Great Hotel, no need to look further"

5
10/03/2016

I've only had positive experiences while staying at this hotel. Why stay at other high priced hotels in the area when this little gem is in the heart of the city, with super easy access to the 605 freeway which connects to the 405 San Diego. There is no need for room service when a pizzeria, sandwich shop, and a Mexican restaurant are less than ten minutes walking distance. The rooms are very clean, the beds are comfortable, wi-fi connection, HD tv with cable shows, and a free breakfast every morning with a very good selection of food choices. Their front desk agents are very friendly, and I did not experience any loud disturbances within the neighborhood. This is my new home away from home.

"Needs some improvements"

3
17/02/2016

Room was clean, grossly. Bed was very comfortable. It was a good sensation to receive an upgrade and a gift bag. However, we found a dirty coffee maker in the room and had to spend about half an hour in cleaning it, since we did not want next guests to have the same experience. Not enough parking when hotel is completely booked.

"Clean Hotel, Friendly Staff, Great Breakfast"

5
15/02/2016

Breakfast was awesome compared to other hotels. Front Desk staff was very friendly and offered a fast check in. Would definitely stay at this location again. Hotel was close to Long Beach University where our tournament was being held

"Very Nice Rooms"

4
11/02/2016

They recently renovated the rooms and they are very nice. And the price for the room, free breakfast and amenities (pool & Hot tub) is super reasonable. However, the breakfast is very minimal and located in the lobby (just one of my pet peeves). However, there is everything from nails salons, massages, great restaurant and shopping within walking distance.

"Exceptional!"

5
28/01/2016

The Los Alamitos Best Western is extremely well maintained, very clean, and staff are very personable and friendly. This location is easily accessible to the freeway and many venues within the Long Beach area.

"Maybe we missed something"

2
24/01/2016

We chose this Inn based on the reviews. I think we obviously just had a one off experience because we did not enjoy your stay. My husband checked in and we started to drive toward the underpass where the person who previously reviewed this place stayed and made it clear it was noisy and dark. Yep, our room was in the cave. I walked back to the lobby to attempt to move rooms. She said they couldn't accommodate us. So we walked in the non-smoking cave...I mean, room. The smell of smoke was pretty strong. We decided to tough it out and at about 6am we started to hear the echo of the large diesel trucks starting up that were parked under the hotel, where our room was. Also, no wi-fi in the cave. The next day we attempted to move rooms again and they told us no. They put an ozone machine in our room but by then, everything we owned was saturated in the smell of smoke and the sheets were no different. They tried, the people that worked there were friendly but I can't recommend this place. I need some natural light, internet, and fresh air after our 3 days in the cave.

"Nice Room, but Noisy"

4
14/01/2016

The room was updated and clean, however, it was very noisy. The room was located under covered parking and we heard every vehicle in the parking lot at all hours. The covered parking allowed very little natural light in the room. The room was also located at the stairs so we eveyone who walked up or down the stairs.

"Good Location with Tons of Amenities around the Area"

5
04/01/2016

I stayed at this Best Western Inn during NYE weekend for an event in Long Beach and was pleasantly surprised. The appearance of the outside/parking didn't look like anything special, in fact it looked out dated, but as soon as I stepped in for check in the staff was friendly and the lobby was extremely clean. When I got into the room, it was even better; flat screen tv, comfortable bed, ac/heater, fridge/microwave and was it very spacious and clean. The location was near food, gas stations, and grocery stores and was in a safe neighborhood. Overall this is a good best western with very comfortable rooms and a friendly staff. Would stay at this location again if business or another event took place nearby.

"Good Value For The Price"

4
15/12/2015

Stayed at the Best Western Los Alamitos on a Sunday night for a short business trip. The hotel is about a 12 min drive from Long Beach Airport and was a convenient place to stay. The grounds are very well kept and there was ample parking for check-in and stay. The front desk staff was cheerful and friendly; they were very helpful in getting us into our room ahead of normal check-in time. Later in the afternoon, they were more than happy to print our boarding passes, even though I didn't see the lobby computer and printer hidden behind their Christmas tree. Our third floor room had an outside entrance; the elevator is accessed from the parking lot, instead of inside the lobby. The king-size bed was comfortable with an assortment of pillows. The wall mounted flatscreen TV was one of the largest I've seen in a hotel room and the HDMI port was accessible so I could hook my Amazon Firestick up to watch videos on demand. A central marble top unit beneath the flatscreen TV contained drawers on one side, and the refrigerator, microwave, and ice bucket on the other side. The good-sized desk was located near the front door and had a lamp with AC power and USB outlet in the base; convenient for charging devices without having to plug in a charger. Similar lamps were on each nightstand and there was a nice reading chair with footrest. Internet access was solid and fast. The sink area next to the closet was well stocked with towels and toiletries. The bathroom was on the small side, but was well stocked with towels and had a shower/tub. One odd thing we noticed was that the bathroom fan drew in cigarette smell from an adjacent smoking room. It was annoying, so we kept the bathroom fan off. The hotel offers a free breakfast in the morning and there are several restaurants, including a Sizzler across the street from the hotel, within a short walking distance. The Best Western Los Alamitos was good value for the price and we look forward to staying there again.

"Clean, comfortable, reasonable rates"

4
10/12/2015

I needed accommodations near Long Beach Airport. This Best Western is close enough to the airport and allowed me the time needed to travel to appointments, as though I were closer to the airport. Great alternative to the higher priced accommodations in poorer areas close to the airport.

"Nice little tucked away place"

4
24/11/2015

Rooms are pretty big, and the breakfast has a lot of variety for a little place. The hot tub is really hot. The pool is not really very big, but not a lot of people use it, so it's easy to have for one's self.

"Great place to stay"

5
23/11/2015

My room was very clean with new furniture and a flat screen t.v. which had cable and HBO. The refrigerator and microwave were a plus. I spent quite a bit of time at this hotel because it was very close to a hospital that my sister was in. A continental breakfast was available which consisted of bagels, pastries, muffins, eggs, sausage, and french toast. Juice and coffee was also available. There are many places to eat and shop nearby as well as grocery stores and pharmacies. The desk staff was very friendly and accommodating. I highly recommend this hotel for business or pleasure.

"Newly remodled - Nice hotel"

4
21/10/2015

This was a nice place to stay, area seemed pretty good "not scary" if it's where you need to be. The rooms were clean, the beds were comfortable, good breakfast not the best but certainly not the worst, very satisfactory.

"Excellent service"

4
20/10/2015

Everyone is very helpful, hotel is clean, the pool is excellent and everyone in the staff are very friendly, even the employees welcome you with a smile. I would recommend to my friend and yes I will be staying at this hotel every time I have a business trip to California.

"Comfortable Hotel"

4
15/10/2015

Our stay at Best Western Los Alamitos Inn & Suites was clean and comfortable. They have a refreshed, modern look. The beds were comfortable and they had firm and soft pillows on each bed in our room, which helped us customize our sleep preferences. The staff we encountered were all very professional and helpful. This hotel is within walking distance to several food establishments, which is a nice bonus.

"Enjoyed my stay"

5
15/10/2015

I was pleasantly surprised when I checked into my room at this location. The staff was very friendly and the room was VERY nice. I also liked that there was a store right next door to the motel and that it's also conveniently located to the freeway. A person by the name of Shannon helped me. I would stay here again.

"Stay for Long Beach Marathon"

5
14/10/2015

We needed a place to stay and found this location, The person at the front desk was very accommodating and knowledgeable of the area. She provided easy directions to get us to the marathon for an early morning check-in, The location is also close to many restaurants providing many options for eating.

"Small gem in the city"

4
13/09/2015

On;y stayed 2 days here. Convenient to drive to Disneyland, for a good price. Walked to Sizzler for dinner. Convenient to stay at when we visit relatives in the city. Stayed here before but I cannot remember if they had free breakfast. Fridge & microwave were convenient to have in the room. However, they should provide in room safe. Wifi was OK and free.

Aylin F, Front Office Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you for your response. I am glad that you enjoyed your stay on that our location was convenient for you. If you are ever in the area we'd be more than happy to accommodate you again. Your business is appreciated.

"3 Star Hotel with 4 Star Service !!"

4
12/09/2015

While attending an annual blues festival at Eldorado Park which is located nearby we stayed 4 nights at this hotel. The hotel was well located for our event and there are plenty of fine eating establishments within walking distance. There's a great taco restaurant across the street, a coffee shop called The Grind two blocks away and a wonderful seafood restaurant The Original Fish Market Grill a short drive away. Breakfast at the hotel is very good with a variety of menu items to choose. Only thing missing was the yogurt. In comparison to other hotels in the area the room rate was very affordable. This hotel's greatest feature is the service. Not once did maid service knock on the door and disturb us to see if the room needed cleaning. If we left the room, even if we just down the street for coffee, when we returned the room was cleaned. I definitely plan to stay there again when I next attend the New Blues Festival.

Aylin F, Front Office Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you for such positive feedback Sir. We are pleased to hear that our location was convenient for you & that you enjoyed our property. Your business is greatly appreciated and we home that someday we can accommodate you again. Thank you!

"Great stop over"

5
10/09/2015

This was a great find tucked away in a busy city area. It was close to everything we needed. It was clean and the staff was so professional and friendly. The person who checked us in was very helpful when we needed to find a place to eat. Their breakfast was very good. The breakfast room is small but I was able to eat there and later my husband brought his food back to the room. We'd stay here again on our next trip!

Aylin F, Front Office Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you for your response. We are pleased to hear that you enjoyed your stay here with us. We'd be more than happy to accommodate you once again. Your feedback is greatly appreciated, as well as your business. Thank you!

"Quiet and Comfy"

5
04/09/2015

Chose this hotel because of price and location and was really glad I did. The rooms were clean, the bed was comfy, the location was quiet, and every staff member was welcoming and friendly. I also like the room cold, and the a/c was terrific. The room had a microwave and mini-fridge which is always a plus for me when I travel. The only drawback to note is its location on a street that can be quite busy and can make it hard to turn into the entrance across the traffic - when the traffic is heavy, just plan to turn early and go around the block. Would definitely stay there again.

Aylin F, Front Office Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you for such positive feedback. We are glad that you had an enjoyable stay. Your business is appreciated & we hope to see you again soon! Thank you.

"Great, comfortable rooms"

5
21/08/2015

I had to stay here for 2 nights for a work function. The bed was super comfortable, I felt safe,and it was nice and quiet. The whole property has been recently renovated and everything felt clean and new. There is a great taco restaurant right across the street that was perfect for dinner. It was a great experience.

Aylin F, Front Office Manager at BEST WESTERN Los Alamitos Inn & Suites, responded to this review
Thank you for your feedback. We are pleased to hear that you enjoyed your stay and took notice of our newly remodeled rooms. Your business and feedback is greatly appreciated.