Regalati un soggiorno piacevole in questo hotel di Knoxville, a pochi minuti dal centro città, dalla University of Tennessee e dalla zona di Pigeon Forge/Gatlinburg e del centro turistico delle Great Smoky Mountains.Il Best Western Plus® Strawberry Inn & Suites si trova in una posizione ottimale, a pochi minuti dalle attrazioni del centro di Knoxville quali lo zoo, la University of Tennessee e il centro convegni di Knoxville. Gli ospiti dell'hotel potranno dedicarsi a numerose attività all'aperto presso il Great Smoky Mountains National Park. Potrai inoltre visitare le divertenti attrazioni della vicina Pigeon Forge e del parco divertimenti Dollywood.Il Best Western Plus Strawberry Inn & Suites è in grado di soddisfare le esigenze sia dei viaggiatori d'affari che dei turisti. L'hotel offre un efficiente business center con servizi meeting e conferenze. Tutte le camere dispongono di accesso a Internet ad alta velocità gratuito, frigorifero e forno a microonde. Gli altri servizi dell'hotel comprendono la colazione all'americana completa e gratuita con uova, waffle appena fatti, salsicce e molto altro. Disponiamo inoltre di una splendida piscina al coperto, vasca idromassaggio e sala fitness.Per godere di un servizio impeccabile durante la tua sosta, prenota oggi stesso al Best Western Plus Strawberry Inn & Suites di Knoxville, Tennessee!
Best Western Plus
This reservation was canceled back in April. The manager was very rude and charged our card. I am a Loyal Member and will never stay at any Best Western Hotels again because of this experience. Poor communication and customer service.
Great location, beds were very comfortable. Lynn at front desk is absolutely Custumer Service at it's finest!! We look forward to another visit with family in NC and will definitely stay here again. Thanks for being so awesome! Jack & Linda
Very Clean and reasonable price other hotels charging 50 more for same amenities. Breakfast was very good and staff was very friendlily and responsive to our needs. Best Best Western That we stayed so far
Dogs allowed in breakfast area! Ac broken, rooms smelly, dirty sheets. By far worst bw locations I've ever seen. Shower head plugged w calcium. Coffee pot dirty. Trash in bed side table. Breakfast is powder egg and flour water w biscuit bricks to hard to chew through
We were in town for a wedding and needed something decent for 3 nights away from the "strip" in Pigeon Forge. The Best Western Strawberry Inn was fine for that. Our king suite was large and had a sofa, chair table, desk and plenty of storage for our short stay. Front desk people and housekeepers were friendly. Good coffee and light breakfast. Our room could have used some detail cleaning, but otherwise looked in good order. Showerhead was either a fine misty spray or a jet - hard to get that in-between. Nice large bathroom though. There was an indoor pool and hot tub. We only used the hot tub once due to the really strong chlorine smell. They really could use an exhaust fan in that area. The pool looked nice. Plenty of chairs & tables. The ceiling had paint/drywall coming down from all the humidity so I was careful where I was sitting in case something fell on me. Bed was soft - too soft for us, but that's subjective as we are used to a firm bed at home. Nice soft blankets available. The sofa had a bed inside, but we didn't need it since there were only two of us in the room. This location was very convenient to attractions & restaurants in Pigeon Forge, close to the highways and no busy traffic to fight. There's a large convenience store right next to it with a SubWay inside in case you get hungry late night.
There is no way our room was cleaned before our arrival. There was urine all over the toilet, hair in the shower, and black mold all over the shower. When I reported it to the front desk they said “sorry we have some new people and they must have forgotten some things” not an acceptable response when clearly those are the basics.
Stayed here more than once. Never been disappointed. Just spoke with Lynn to modify an upcoming reservation and she was so helpful! Very happy. All of the staff here is always very accommodating. I will definitely stay here again.
Do not waste your money on this place. I've stayed in some awful hotels before, but this one is the worst ever. You would be better off to sleep in your car! As soon as we checked in and got to our room, there were toe nail clippings in the floor between the beds out in the open. Room was as cold as ice and it took almost half of the night to warm up. Has to be one of the nastiest bathrooms I've ever seen in a hotel. Black mold around the bathtub. The part of the bathroom floor between the tub and the toilet looked like it hadn't been cleaned in weeks. The bathroom sink faucet had only cold water coming out of it. The bathtub and shower had nothing but cold water as well. Looked like whoever tried to fix the faucet left screws out of it. The handle would not go past lukewarm. To call the water that came out of the bathtub faucet lukewarm would be an exaggeration. Worst showers I've ever taken in a hotel. Did I mention they left a bar of used soap by the sink in the bathroom. Stayed the whole weekend and never got new towels, room was not touched! We had some friends staying in a room a couple of doors down and their room stunk of Marijuana coming from the heater in the room. Our Volleyball team was staying at the hotel and our players went swimming in the pool and hot tub. One of the player's bathing suits got bleached out from how strong the chlorine was in the pool. Stay away from the hotel!!!!!! I would not stay for free at this place. A one star rating is too high for this hotel.
The hotel was nice. We did have a problem with the toilet flushing. We had to have it plunged daily. Also the internet is very spotty and slow. They do have breakfast but get there early because if they run out you are out of luck.
Room was dirty. Carpet was stained and was sticky. Bathroom was dirty. The sick top has not been wiped off. Dirt in the floor. Heat did not work right. Breakfast was typical. Beds were decent. It was the loudest hotel I have ever stayed at. You could hear everything above and around.
We stayed at BW plus strawberry inn and suites right outside of pigeon forge right after Christmas. Rooms were a great rate, nice and clean with a good breakfast. Laura was extremely helpful and would stay again.
Ms Lauren is the best!!! I love it here will start again. The room was clean housekeepers was super friendly. The pool was relaxing and the food is great. Great place to stay when visiting Knoxville TN
Very quick/easy to reserve and once we arrived the staff was very friendly and efficient getting us checked in. Once we arrived to our room, the entry using the key card was effortless. Upon entry, the room smelled very clean. In fact it was very clean. Not a thing was out of place and I will definitely be returning. Just to note, if you are tired of the traffic in Gatlinburg or Pigeon Forge and cant get in and out your hotel with ease, come stay here its still within driving distance and a lot less traffic.
Please beware of this high crime area. My daughter and son in law s Yukon with trailer attached were stolen here in the Best Western parking lot this past Sunday night. Thanksgiving week. They were parked in the front of the hotel and were informed that the cameras were "dummy cameras".
Lynn at the front desk was AWESOME! Super informative and helpful with a wonderfully cheerful personality! We will definitely stay here again, Thanks Lynn!!! The hotel is also in a great location right off of 1-40, super clean, and has lots of food options around it!
Really clean! Staff was friendly! Comfortable. Free internet. Would definitely stay again. Convenient location for Knoxville and pigeon forge. Right off of interstate. Easy to find. Lots of restaurants close by.
I had made our reservation with the hotel. The room I wanted wasn't available at the time. At check in, Lynn was not only able to give us the room we wanted but also at a better rate! She was friendly and helpful! The room was beautiful and clean. We will definitely return soon!
cleanliness was impressive. Hospitality of staff- wonderful. desk clerks were informative and pleasant. Definately would recommend staying at this location for any trip to the Knoxville area. wonderful
My husband and I stayed here only as a place to sleep on our way back home on a trip across the country. So as not to embarrass anybody, I will just say that the front desk clerk had a bloody nose when we arrived and had a bloody tissue sticking out of their nose, and they were rubbing their nose. We offered to wait while they tended to the situation. The clerk seemed frustrated, didn't want to make us wait, said this happens often, and can take a while to stop, but did end up going in back and dealing with it, but upon return, still was rubbing their nose a bit. The clerk was a nice person, but still this made for a not so great first impression. Not that we paid a fortune for our room on a Tuesday night, but hotel definitely needs to be updated. Decorating is tired. We got moved from our first room because of a leaky, rusty toilet and lack of cleanliness. First room had a funky odor. Both rooms seemed to not be vacuumed before we checked in, big carpet stains, filthy phone buttons, very sticky bathroom floors (I'm guessing tons of hairspray build-up and rarely mopped) coffee makers were dirty looking so I didn't want to use, little lotion tray in bathroom very dirty, etc. Beds were ok. Internet was ok. Breakfast was completely inadequate selection especially since this is supposedly a BW Plus. No waffles, pancakes, muffins, pastries, bagels. No bacon. They did have cereal, yogurt, toast, juice, coffee, sausage links, scrambled eggs and hash browns. I was also lucky enough to grab a nice-looking apple from the rack only to have my fingers squish into the totally rotten back side of it! We did not even look at the pool or other exercise room so I cannot comment about those amenities.
Hotel lobby was nice. Two employees were in hallway chatting while two of us were trying to find someone who could check us into our rooms. After ten minutes my boyfriend went around the corner to ask one of the gals if they worked at the desk and they said no, they weren't sure where she was but she did have a sign on counter saying she would be back. Ten more minutes and we were able to check in. Our room was fine but smelled musty and two of the lights didn't work. The photos online of the rooms must be from when they first opened because it's not a “nicer” hotel. If you date a contractor then be prepared for comments on all the poor construction in your room lol overall it was decent but we won't be staying there again. For a Best Western it was disappointing.
This hotel is in a good location (right next to the interstate) and has very clean rooms. The breakfast was very lacking... eggs too salty, potatoes too dry, no gravy for the biscuits. Not very much to offer for breakfast.
And I will always stay here. Fast, polite check in. A clean room that always gets upgraded (booked a queen, got a king suite this time). Quiet. Good food options. Hassle free check out. I have stayed at this hotel at least 10 times over the last decade, and I make excuses to travel in this direction JUST to stay at this marvelous place.
The front desk person was friendly. The room was clean but the carpet was a little worn. The bathroom in our King Bed room was huge, tons of room. The bed was comfortable. The room it's self was roomy. The free breakfast was just ok, There was scrambled eggs, sausage links, biscuits and gravy. Toast, cereal, fruit , and waffles. Not a big choice like most of the other Best Westerns I have stayed at. We stayed in room 306 it's at the end of the hall so it was quiet.
First let me say this, if you look at my reviews, I tend to stay at Best Westerns fairly frequently. And it is always hit or miss. I am not one to complain and I try to see the best in everything. So the good: 1. The room was clean and spacious. We had a king room on the first floor for my child and I. 2. There were more breakfast options than some hotels- including some higher chain hotels during COVID times. 3. Their staff was kind and considerate. 4. The location was easy to find and close to places to eat and definitely more affordable than some others in the area. Now my cons: 1. Probably the most important thing was that our room was right next to the emergency exit at the end of the hallway. Every time someone came and went at that door, it sounded like they were trying to come into my room. This made for a very sleepless night. This continued throughout the night and made it very difficult to rest. I know that there isn't much that can be done about the noise, but maybe lock the emergency exit doors after a certain time and people must enter and exit through the main lobby? It just didn't feel very safe. 2. The pillow situation. We had a king bed, and three pillows. Which is fine except those pillows were the most uncomfortable pillows I have every used. 3. Lighting in the hallways was really dark. Other than that, we had a quick trip and enjoyed our stay.
We were finally able to visit family after 20 months of not travelling and stayed at our favorite Best Western. Before Covid, we visited several times each year a d this hotel is convenient, clean, quiet & provides an adequate breakfast.
I hope this stay would meet my expectations that I have gotten from the Best Western Hawthorne in Chicago. This location is easy to find but it is just bare bones in the rooms. Small bottles of shampoo and conditioner and lotion and two small bars of soap. The tv in my room was full of static but jiggling the cables that were held together with duct tape made it functional for a period of time. No one smiles at this hotel. Not the front desk not the housekeeper and not the breakfast attendant. Breakfast was mostly carb options. Only apples for a fruit option and the hot items were eggs and fried potatoes. The gravy tasted like glue. My bathroom floor was slippery so I put a towel down to make sure my footing was safe. Thank goodness the air conditioner worked.
In used rooms propped open with lock prior to check in. TV remotes only control channel, have to do the rest at tv - per desk all of above is normal here. Room had very strong perfume smell - why?????
The hotel was average. Location was good, minor broken things in our room (I screwed the toilet seat tight so it wouldn't wobble, the shower curtain rod was loose in the wall, etc.) cleaning service doesn't clean rooms for 'stay over' guests, even when you hang the "please clean room" sign on the door knob. We asked for extra pillows or blankets and the hotel said they had none.
Room was very dirty, sticky carpet, dust in bed, stains on white bed blanket, had a bad smell you can't air out since window doesn't open. Breakfast - chewy, microwaved. Understaffed, not their fault.
I attended the best Western and strawberry plains Knoxville Tennessee it was a great location excellent room excellent service Excellent stay at the best Western! I will tell all my friends and colleagues of I never had a problem going on a best western hotel and will rebook in the near future……………………..,,.
Really bad vibe as soon as we walked into the hotel... had issues with our reservation. Manager could have cared less. Stupid breakfast bags. Ugly depressing rooms. Hallways were so delapidated/ just terrible. Hated that we pd in advance had no choice to stay in this fleabag. Shame on this co!!!
I stayed at this hotel for the night with my family on our way to Kentucky for a trip to visit some family. Our purpose here was to pull off the road and get a few hours of sleep and this hotel did more than serve its purpose! It provided us a comfortable room, clean bathroom, a relaxing spa tub, and a full hot breakfast the next morning. While I was not at this hotel for even 12 hours, I would for sure recommend it. The only reason I did not give this hotel a 5 star rating is because there are some strange odors in the hallways and the guest rooms. Other than that, this was a great stay and hope to be back soon.
i will never stay here again the place was trash and no one did anything about it. talked with the maneger this morning and she didnt seem to care either. the place was full of dust, trash, gum on the sheets, shower had hair in it, the shower curtin had mold plus it looked like it was used for toilt paper, the tv came on but the sceen was green i told the lady and she did nothing about it. the service was bad. housekeeping and manegment so be fired.
This hotel is overdue for renovation, have stayed in many Best Westerns since becoming a rewards member. Not one of their better properties. Bed was hard as a rock. Water was not very hot. Hot tub had algae on the walls.
We stayed 4 nights at this hotel and it was the best experience we've ever had!! The staff was very friendly and the hotel is very clean!! We will definitely be staying there again!! I would highly recommend this hotel
Booked reservation a month in advance, unable to review dates until after check out and date was changed from what I originally selected (January 29-31) to February 26-28 (wrong dates). Immediately contacted Expedia (within 2 minutes of booking) who agreed to refund with hotel approval, and they contacted hotel manager Laura I believe, who refused to refund or offer to change dates selected or anything. Was simply told it's a no cancel reservation. So now I just paid for an incorrect reservation that i was not even in the same state for. Terrible service/management. If it was the day before the reservation I'd understand. But this was an honest mistake caught immediately and a month in advance, so they could have easily booked the room out to someone else within a month, but manager was too greedy to try to even understand. NEVER staying at a Best Western again, I'd rather stay somewhere else and pay more than give them another penny after this.
Staff was friendly and housekeeping staff helpful and kept everything clean. There are restaurants and stores nearby if you're not using a delivery service. Breakfast is a warm sausage biscuit and hash brown to go instead of a regular bag and go which I thought was nice.
Stayed here on the way home from Asheville, NC. Reasonably priced hotel, convenient to the interstate, clean and comfortable. They're trying hard to operate within COVID guidelines by providing brown bag breakfasts and allowing guests to use the pool and fitness center by appointment.
This hotel was comparable to others in this price range. A comfortable-enough place to stay, but don't expect high quality anything. Internet is not reliable, they don't provide enough bed linens or towels for the number of people on the reservation, ran out of hot water, etc. My biggest complaint is the breakfast bags. We booked before covid but weren't given any refund or discount, yet we received pitiful bags with tiny, low-quality items. They should either upgrade the bags or provide a discount.
Upon settling into the room, found the fridge was not working. There was dirty water drained in the bottom of the fridge and black bits and hair were in the fridge. Called the front desk about this. Lady said she would be up to reset the timer. While waiting for her, used the bathroom. Noticed hair in the tub. Front desk person came to room. Pulled the fridge out and reset something. Told her about the water and hair in the fridge. She said "it will freeze". I said it needed wiped out. She made no effort to wipe it out. Told her about the hair in the bathtub. She said she would make note of it as she knew who cleaned the room. I wiped the fridge out and cleaned the bathtub. When lying in the bed, a person rolls to the middle. Needs new mattress. Next morning, fridge not working. Lost all our food we had in there. Proceeded to take a shower. Noticed dried urine on the side of the toilet!!! Also, no hot water. Upon checking out, showed front desk picture of toilet area. Told her fridge wasn't working. She said she would make notes. I didn't say anything about the hot water. And she said, there's a note here about the hot water needed fix. We're a Best Western diamond member. To have an utterly disgusting room given to diamond members is appalling. And to not be offered another room or some sort of compensation is offending. We travel through Knoxville at least 4 times a year. We never stayed at Strawberry Inn before. And we will NEVER stay there again. This hotel is to be a "Best Western Plus". It should not even be a Minus it was so bad. Then the "to go" breakfast consisted of a hostess cupcake, chocolate granola bar and an apple!! Seriously, cupcake for breakfast!!! So disappointed in this establishment. Avoid this hotel!!
Check in Clerk did not record gift card to acct. Check out clerk coughed into her hands 3 times as she was making the gift card credit adjustment to the bill. I had to tell her to sanitize her hands before she handed me the bill. The shower did not have hot water.
This location was clean and everything was nice and in working order. The lady at check-in was not very friendly at all, but the lady at check-out was the opposite and nice and friendly. She said she was working on the lady's manners. Maybe she had a bad day, but don't we all?
Purchased a night through priceline. Requested 2 doubles for me and my 2 kids. They would only give me a king stating my purchase was based on availability, as I booked through 3rd party booking, but I could pay $20 for an upgrade. I said no, knowing the place was rated a 7.5 on priceline. The front desk clerk was rude and condescending because I booked through a 3rd party. She had the rooms she was just being difficult. Things got worse on check in... the toilet was not clean. Had a hair and a black small rat poop sized floater in the commode. I then found hair on the tub rim, black and we are all blondes. Then I unwrapped a filthy washcloth. See photos. I cleaned the room myself, thanks to covid, I had disinfecting wipes with me. Thank goodness, the wipe I used on high touch surfaces were black (see photo) If the front desk women didnt already upset me, I would have asked for a new room but I didn't want to deal with her after again after a 9 hour drive. Beware!
I reserved a double queen room and asked for a roll a way bed. I called morning of check in to confirm rollaway bed and Explained we would checking in very late. Lady at the front desk said it would be a $15 charge and I said ok. We arrive between 11:30-12 at night and person at the front desk stated they had let someone else have because I didn't confirm! I asked for a larger room and what the price difference would be ? (Shouldn't have been one!!) She quoted me a price of $117. I agreed because I had 5 very tired children with me and didn't want to haggle @midnight. Checked bank account next morning and was charged $137. Now I know it's only $20 but the lady at the front desk lied and that's not very good customer service! Asked lady at front desk for refund and she was very rude and hateful. Acted like I was crazy for asking for the price difference back. Won't stay again.
5 stars Lynn 0 stars Amy I'd sue this hotel if it was not for lynn hotel was 3 stars or better under Amy's management it's a dump literally she argues with staff and guests let's kids poop in public areas so much drama when Amy is on duty we just stay in our rooms lynn will garuntee your stay is amazing and perfect don't use the hot tub avoid amy get a room that doesn't smell like smoke and you should be golden
I booked this hotel for 6 nights. If I could have moved hotels I would have. We checked in and get to our room that smelled of cigarette smoke the minute you walked in. The air didn't work.I went to the front desk to see about what they can do, the girl said she would check air conditioner and get me some air spray.After she checked the room she did move us to another room that worked. In this room the toilet seat was broken, mold in bathroom.The next day we noticed the refrigerator was broken.I asked front desk if they could fix it, they put in a work order but it never got fixed. We bought some food that needed to be refrigerated. The girl at the desk offered to put our food in the hotel refrigerator until they could fix it.I guess the girl in the morning lost the work order and maintenance never showed up. They had a gentlemen who stays at the hotel regularly swap out the refrigerator.Some of the lamps didn't have light bulbs in them and the ones that did I had to screw the fixture together to get the lights to work.We stay at Best Westerns all the time, but this one I will never go back to.Even though they did fix some of the problems, these should never have had to be fixed in the first place if they were checked when the room was cleaned. Very disappointing to see this happen.
Room had bad smell. Cornice above window was on its way down. Toilet rocked when sat on. Basically, just ugh. Breakfast was a bag with an apple, muffin, and snack bar in it. I didn't think the price reflected the decrease in services.
Come on and stay here it's great for a quiet time away from family or kids. They have a indoor pool! Great parking! Food all around the place, close to the freeway. 25mins from the airport. I'm coming back when I'm back in town. IT'S JUST WORTH IT!!
Came in after 11pm and think we caught the shift change. We worked mostly with Kim but there was also an Amy there. They were both soooo friendly! Ms. Kim was amazing! We had a big family with children ranging from 15 years down to 1 year old twins. There were only 5 pillows in the room (including the spare in the closet) but we had a party of 6. I called down and Ms. Kim was so apologetic. I could hear the phone ringing in the background and I know they were extremely busy... maybe even sold out, the night we stayed. I thought it would take her some time to gather a pillow from houskeeping's inventory. However, by the time I came down to the front desk she went above and beyond and generously gave me 2 pillows instead of just the 1 I asked for. We all slept very well. The beds were soft, the pullout was as good as expected, the room was clean and the air conditioning was amazing (I love how cold the room was when we arrived. My daughter... not so much but she was fine after throwing on a hoodie. Ha!) Also... on a seemingly sold out night, you didn't hear a peep from the other rooms. Very good soundproofing at this place! In the morning, the housekeeping staff was very friendly in the hallways. Also Ms. Lynn at the front desk was fun to talk with. She gave us some good travel information and after talking about and then seeing the brood of children we had, she gave me a friendly nod and politely said, "You're a good dad." It was a nice thing for me to hear as we were all loading into the van for the next leg on our family roadtrip. Overall a great stay. Nothing fancy but we weren't looking for fancy. We were looking for: ease of getting to off the highway, a room that could hold all of us instead of having to split up in 2 rooms, a hotel that was following extra COVID-19 safety/sanitizing protocol, clean rooms, nice beds and friendly staff. This hotel checked all the boxes. We would stay here again should our travels take us nearby.
Good location along I-40 so you don't get into Knoxville traffic. Close to Sieverville if interested in shopping. Room was clean and comfortable. It was not ready on time when we arrived but they offered a discount coupon to a restaurant nearby. Puelo's Grille was excellent-great steak and great service. Many food choices at this exit, some in walking distance of the hotel. Reasonably priced. Good overall choice if you're in the area.
We had broken down near Knoxville and the hotel staff were excellent! Troy, Lynn and Amy were very kind and considerate. They took the time to search-out help, to be courteous while we were there, etc.
Nice clean room. Breakfast was basic but did the trick. When we checked in the front desk lady was very helpful. Easy access off freeway. Close to a few dining options. I would stay again if in the area.
Really comfortable beds, pillows, and linens. Best Western has really been stepping up their game the last few years! I rented mutiple rooms and my friends were all quite pleased with the accomodations. Several good restaurants are within walking distance too.
This hotel is perfect if you want to stay local to Knoxville, and has a very easy 10 minute drive into the 'Ville. Hotel has an indoor pool with a hot tub, and a great restaurant (Puleo's) nearly next door. Our stay was mostly quiet, and the hotel's weekend breakfast starts at 6am, so you can get on the road early if needed. Very likely to stay again so that I don't have to pay double the rate to be in downtown.
I has been a while since I had the opportunity to stay at a Best Western and thankfully it was at this one. The hotel was located close to what and where I needed to be. It was quiet, what more could you ask for if you are looking to get a little rest. The staff at the front desk to greet me and to see me off were great and very helpful. I would not hesitate to stay there again if the chance comes up.
The Best Western Strawberry Inn was a nice stop over while traveling. The property does show some age, but the room was very clean and the bed was comfortably. Breakfast was ok,, Loved the Little Teddy Bear waffle iron! For the price it would be hard to beat
From the moment I was welcomed to the hotel until I checked out, I had a relaxing stay! The staff were all friendly and accommodating. I felt comfortable and relaxed in the super clean king suite where we stayed. Great restaurants in the vicinity. Will be back!
Our recent college visit may have been a lot of driving but we were well rested. We were able to get a good nights sleep as the beds were extremely comfortable. In the morning, the shower had great pressure with hot water. The hot breakfast was actually a hot breakfast. Your choice of eggs, biscuits and gravy, sausage. For that teenager, a bowl of cereal was even possible.
Should not be rated as a Best Western Plus. Very disappointed on arrival that nothing was offered to us as is usual with Plus Best Westerns. The service was not what we are used to when we stay at the Plus brand hotels.
Laura P, Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
I am so sorry you feel this way. If I knew the issues I could address them. Again I'm sorry
We will never stay there again, it was the worst hotel experience I have encountered personally and professionally. Housekeeping skipped our room. Staff at desk was not friendly at all, no benefits or welcome offered. They ran out of breakfast items by 8:30 am on two of the morning we were there so we had to go pay extra at a restaurant. Someone puked in pool and when front desk was told they blew it off and did nothing. By far a horrid experience. Pool was freezing , and my kids and I like cold water but that was ridiculous. If I worked there I would be embarrassed. We stay at Best Western numerous other places and have always had extraordinary experiences until now.
Our first choice of hotel wasn't available so we randomly picked this one. Myself, husband and 2 teens. We travel frequently for sports, and stay in a variety of hotels. I dont mind dated decor if its clean. This place had very strong room odor, and mold in multiple areas. I went to front desk, desk attendant was on a personal call and just looked at me as if I was interrupting her, she remained on the phone and asked if I needed something...( no, I was bored and just wanted to stare at the front desk....yes, I needed something. ) I told her about the mold and showed her pictures, (she remained on the phone) she grabbed a new room key and said "here, go see if this one is better".....2 rooms later I took the 3rd room...still had mold, but was the lesser evil.of the 3 rooms. Breakfast was mediocre at best. We will not be returning.
My family stopped in at the Strawberry Inn and Suites while traveling for Christmas. We chose the hotel for its close proximity to I-40. We found the hotel to be neat and clean, and staff was very friendly.
Driving through for Christmas. Hotel appears to be new or recently renovated. Quiet room and good location. Bed comfortable & room spacious. Not enough outlets. Has 2nd mirror with no outlet or light. Breakfast was not great, no fresh fruit.
Hotel is O.K . staff needs to stop yelling at each other in the hallways . Breakfast is limited but O.K. could use some improvement. Have to write 200 words as a minimum so here goes some more to write about.
We love staying at the Best Western Plus Strawberry Inn & Suites. We're Dollywood season pass holders who live in North Georgia, so every time we come to Dollywood, we stay at the Best Western Plus Strawberry Inn & Suites. The rooms are clean, the staff is excellent, and the rates are a great value. We cannot recommend this hotel more highly.
Rooms were nice with microwave and fridge. Pool and jacuzzi was great after a long drive. I thought for the price their breakfast would be better but very few options-no waffles, pancakes, bagels. We ended up stopping in the road and spending money for a decent meal which I didn't want to do. Other than that, we got a good nights sleep and the hotel was nice with lots of stuff around it.
we waited to check in while the clerk talked to her friends and were not recognized as reward members. Our sheets had blood or fecal matter on them in 2 places, the hot tub had mold, the bathroom had hair in the tub and the pool was dirty. However, breakfast was good.
Over the years we have found Best Western to have good rooms. They are tidy and clean with good beds. Breakfast has a variety of choices for adults and children. The rooms have good TVs and lighting. The folks at the main desk are pleasant and helpful.
The room was clean. The bed was comfortable. The full breakfast had lots to choose from. The parking was free, as was the wifi. The hotel was easy to get to. All this for under a hundred bucks. This was our third time staying here.
This was close to the Wedding we were going to, always loved the beds and pillows at Best Western. Everything was just as we expected, just had a hard time finding the elevator needs to be marked better.
this motel was quite ,and clean,the pool and hot tub was good for the kids,the breakfast was good could have had some more tables and seats in the eating area, the rooms was clean ,the staff was helpful the price was good also would stay again
This place was tucked away nicely off the highway. Very close to had stations and restaurants. The beds were awesome and the staff was very friendly and accommodating. I had a very nice experience staying here and would highly recommend it
This place is clean and inviting. The rooms are clean and very well appointed, just as nice as higher-rated hotel rooms. We were only there overnight, but I wouldn't mind staying there longer. Breakfast the next morning wasn't the best, but we could have hit it on a bad day. I would recommend this hotel.
This place has an indoor pool and a hot tub. For the size of the hotel, the amenities are great. Super breakfast, and it was ready early, which was great for us. Location is much better for traffic than other hotels and let's you get on and off the interstate quickly.
Nice hotel. Room was nice. Had pool and hot tub open til 11pm! The only problem I encountered were upon check-in, The guy working the front desk had his head down texting on his phone and did not acknowledge me until another person walked in and I did not tell me about breakfast hours or other amenities and some creepster guy staring at me at the pool area and then he went outside looking into the pool area - I left the pool area and told the guy at the front and he started looking at the cameras and I went to my room and later I needed to go out to my car later and there was only one person working the desk and he said he couldn't go outside with me. I got another person staying at the hotel to walk to my car with me.
Friendly staff, CLEAN rooms, good location! The only negative thing I have to say about this place is that it is very dim inside the rooms. I'm finding that to be true with all Best Western properties.
The Best Western Plus in Knoxville is a great place to stay. The staff is friendly, accommodating and makes you feel at home. The hotel is clean and has new mattresses. This hotel is a win-win for guests who appreciate good service!
Stopped here on trip from Texas to Maryland. What a pleasant surprise. Rooms were updated and clean. It was the first home game for the University of Tennessee, and even though the hotel had many game goers, it was quiet. Great location near a wonderful restaurant within walking distance. Next time I will stay an extra night and enjoy the indoor pool. The only drawback was the breakfast on game day was scarce. I understand they stop restocking 15 minutes before the 9 am cutoff for breakfast, however they may want to rethink that on game day. Even a few more biscuits or a last minute pan of eggs would have been welcome. Staff was friendly.
Booked with booking.com but was charged by BW, priced changed for the 2nd night stay and I had a non-refundable room. GM advised me not to book 3rd party and go to BE site. Never offered to credit, blamed me and 3rd party
Laura P, Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
I can't credit a 3rd party booking. We pay them 15% commission and they don't see the price change if I were to change it. Sorry but any changes must be made through that website the reservation is booked through. You also booked a no cancel no change reservation to get a discounted rate. I am sorry you were unhappy. Sincerely
After a long day of travel and sitting in a car it is so nice to check into a nice hotel that is close to the expressway and just happens to be a short walk from a very nice 5 star family restaurant. I Highly recommend this hotel.
Laura P, Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
Thank you very much, we are glad you enjoyed your stay. Sincerely
We booked a room for two nights for the Bristol race. The room I booked through a booking site said king room with tub which on the Best Western website showed a whirlpool tub in the room with that title. We had to switch rooms to get the tub and pay an extra $130 for both nights. So not worth it. The room was filthy, the tile floors were black (see photo of washcloth used to wipe up water), the sheets smelled very used (we had to go to a store and buy new sheets the others stunk so bad), and the carpet had left over debris from previous guest. Wouldn't stay here again.
So far this is the worst Best Western we have stayed at. Room had a werid smell. Pool area was dirty with standing water all over the floor making it very slippery. Pool towels were only available at the front desk. However, when I went to ask no staff member was available. A paper sign was on the desk saying no one was available sorry for the inconveniences. Breakfast is only served til 9am. Our bed was very comfortable.
The hotel was very good but they were unable to change earlier reservations made over the internet. This corporate policy is very wrong, I don't understand why they can't make these changes. I will not be staying at Best Western in the future.
We just choose this hotel based on its location where we wanted to stop for the night. The front desk staff were very nice and the room was nice. We ended up in a room with a jacuzzi tub and it was very nice.
We had a great stay here. 2 nights in July. Tucked away next to a quite business. Food options and a travel stop that has everything if needed next store. Close to I-40 made it an easy choice for our family! Glad we did!
I chose to stay at this hotel because of the glowing reviews and our experience staying at the Best Western Plus In Henderson, NV. Sadly, I was disappointed with my choice. This hotel is not off I75, although it didn't take too long to rejoin the freeway the next morning. The hotel smells musty especially in the hallways. It is very dated and rundown. Price was reasonable and bed was comfortable. Breakfast was so so. My overall impression was disappointment and I would not stay here again. There are so many other choices in the area.
Couldn't bathe, had to shower. Got moved to a new room but that tub wasn't any better. Breakfast was awful. No chocolate milk, no fresh fruit, eggs tasted powdery, sausage was too spicy. No potatoes or oatmeal.
From making reservations to check in and through our stay to check out, the experience was great! From our group of 13, all of us were very satisfied with our stay and would definitely recommend this property to others.
This was our first stay at a Best Western and it will not be our last. The value for the price was outstanding. The staff was very friendly and the cleanliness of our room and the hotel overall was very nice. We used the jacuzzi and pool and both were clean and well maintained. Breakfast each morning was fresh, hot and plentiful. We visited nearby Pigeon Forge and its proximity to there was great. There were plenty of restaurants and other amenities close by. There was ample parking and parking lot was clean, well maintained and well lit. I would definitely recommend this hotel to anyone wether it be for business or leisure as a single, group, couple or family.
Perfect place for a romantic getaway. Friendly staff , knowledgeable about the area. Beds very comfortable. Pool was nice and comfortable. Lots to do in the surrounding area. Good food close by. Great location , minutes to lots of local sightseeing. Easy on off the major highway. Reasonable prices
Very clean and quiet. It's not far off the Interstate, and easy to get to. The Staff was great and very helpful! The Lobby is inviting, and the kids enjoyed the pool. It's a quiet location, and plenty of options for food!
Room and amenities were great. Service was class A plus. No need to look further for a place to stay again. We always look for Best western because of the consistency at every one of their properties.
Once again our travels include senior softball. After lots of research, I chose this hotel. We were not disappointed. The outdoor appearance was very pleasant. The rooms were large. Beds were comfortable. Staff was friendly Laura was awesome. Breakfast was minimal however I am not a breakfast eater so no problem. One guest in our group had a problem with the a/c in his room. He went to the front desk and it was literally fixed in less than 5 minutes! Laura gave us an unbeatable group rate and we will definitely stay agin if we return next year!!
We stayed here mainly for the pool and spa before we went to the baseball game. It was very clean and the staff was very friendly and helpful. We will definintely be back. I would say it was a great overall stay. And the Smokies won the game!
I have stayed at this hotel before and was very satisfied. I decided to stay again and was disappointed. The rate for our King Suite was reasonable. The breakfasts were mediocre at best. The coffee was weak and watery. I went elsewhere to get my coffee fix. We had NO HOT WATER until the last morning of a 4 night stay. Shower was cold or tepid. Toilet ran the entire time we were there, and we were told by the front desk to jiggle the handle. Really?!? Even I knew that the issue was the flapper valve. The first night we were there the sheets and mattress pad actually came off the bed. I think they were for a queen bed instead of a king bed. Housekeeping didn't even clean our room or take care of our sheets after the first night. Not sure if I will stay here again when I come to visit family.
Toilet in room 301 needs to be properly mounted to floor and sealant repaired around sink counter top. I am only 135 pounds so I can imagine if someone heavier sat on the toilet how the feel. Breakfast was very limited as in constantly having to remind employees to refill a food item i.e. bread, eggs, etc better off going to local resturant for breakfast. Otherwise hotel is ok for short stay.
So maybe it's because the one in pigeon forge we stayed at days early was so awesome or maybe this hotel just wasn't great, but there was definitely something off about the hotel that made me feel like it wasn't super clean. The things that were wrong was the flickering light on the 1st floor and the light that didn't work in our room as well as the jacuzzi that smelled awful. In addition to this we ate breakfast prior to 8am and my biscuits for the biscuits and gravy were so hard I'm pretty sure I'd knock my husband out if I tossed it at him. I had to microwave them to soften them up to an edible point. I didn't even go for the eggs as they had that orangish yellow crust forming on them. First best western I stayed at that I hated.
We always stay at the Strawberry Plains Best Western when we pass through while traveling and are never disappointed in our acommodations. The personnel are friendly and professional and always ready and willing to help.
The hotel is convenient to the interstate. Nice location to Knoxville or pigeon forge if you don't want to stay in the crowd. The hotel was nice looking but had a bit of a odor threw out not bad but it was noticeable. pool was small but nice enough. We stayed in a Jacuzzi suite room was neat and had easy access to the parking lot.
This is a nice place to stay . The staff is friendly, the location is good. Its a quiet area to get a good nights sleep. There are good restaurants nearby and you can get a discount,but be sure to ask the front desk . The pool and spa and workout area is very nice and kept clean. The rooms are nice and clean as well.
Nice comfortable rooms, clean and well maintained. Bathroom is a nice size with good counter space. Convenient location easy access from I-40. In room fridge has a freezer secion, this is becoming rare.
Over all a very pleasant stay. The bed was very comfortable. Everything was very clean Lots of counter space in the bathroom. The staff was very friendly and helpful. Desk clerk was very helpful recommending local restaurants for dinner.
Nice freindly staff, pleasant hotel. Convenient to get to from I 40. We enjoyed our stay, nice clean spacious room, everything was as it should be. We will stay here again next time we are in town. This property has been updated.
We were pleased with the friendly staff, clean room and comfortable bed. It is a good location for nearby restaurants for lunch or dinner. The downside was the breakfast; the coffee was weak and food not very good. We still recommend staying here.
This hotel exceeded our expectation. The rooms were very clean ,so were the bathroom. Bed was very comfortable to sleep which is very hard to find while traveling. Breakfast was really good and lot of varieties. No one will ever go dissatisfied from this hotel. The staff were very friendly and courteous. Will surely come back!!!
We arrived at the BW Strawberry Inn and were quickly checked in. Room was comfortable and clean. Toliet seat was a bit loose but we managed. We did need to contact the front desk around 11:00 p.m. to report a noisy guest above us (apparently a youngster expending some energy). The problem was quickly solved and the elephant stomping ceased. I highly recommend the Italian restaurant in the front of the hotel - excellent food and service plus you get 10% off your bill if you're a quest at BW + Strawberry Inn.
Laura L, Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
Thank you, I'm glad you enjoyed your stay with us.
Rooms were clean, staff was friendly. Breakfast wasn't that great, standard scrambled eggs, shriveled sausage links, pastries, waffles, the usual, but the biggest turn off for me was the little packs of “butter spread,” would it be so hard to offer REAL butter? Also, instead of offering real strawberries (even if they had been previously frozen,) they had the nasty strawberry glaze that supermarkets sell to make strawberry pie. Ugh. The very worst part of the stay, however, was the “indoor heated pool,” which was freezing cold.....in November. Will not be returning.
I can't say anything bad about this hotel. It was clean, attractive, just off interstate, and near pretty much everything. King suite was spacious and appeared recently renovated. The breakfast was hot and the choices plentiful. Indoor pool nice and clean and the exercise room more very well equipped. However the shine star in it all was Laura, the manager. A problem solver with a great upbeat attitude. She gets an A+. We'll be back for another Vol's game.
The Strawberry Inn is easily accessible on and off the Interstate. Like every other Best Western Plus we've stayed at, the hotel lobby is beautifully decorated, the room was clean and well appointed, the staff was welcoming and helpful and the full breakfast in the morning was economical (free) and excellent. There is an excellent Italian restaurant right next door and other fast food options if you're in a hurry. This was the 4th Best Western Plus we stayed at during a 5-day cross country drive with a moving truck. They were all superior.
We used the hotel for an overnight stay and were very happy with the cleaness of the room and friendliness of the staff. Breakfast choices were great and the gentleman helping with breakfast was kind and helpful.
Hotel stay was very pleasant. Rooms were very modern,clean, quite and nice !! Clean linens, friendly staff, free breakfast, vending machines on our floor worked well with nice selections. There was a slight odor maybe smoke but not bad, otherwise great. Would definitely stay here again!!
Laura L, Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
Thank you and hope to see you again.
Well appointed and maintained property, in an ideal location next to I-40. Great breakfast, Fitness Room, and Indoor Pool. Lots of local eateries. Staff was professional and very pleasant. One of the Best of the Best Westerns in the Southeast!
Laura L, Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
Thank you very much, I hope you come back and see us. Sincerely
The staff were very pleasant, the breakfast was fine, the room smelled of smoke. It did mot seem like recent smoke, but the smell leftover from when a room has been a smoking room. We were able to sleep and the smell was subtle, so we did not do anything anout it. This was the second night in a Best Western (in another state) and both had the same problem.
Laura P, Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
I am very sorry. I will be taking those rooms off market for the winter and clear up that old smoke smell. Thank you for bringing it to my attention. Sincerely,
This Best Western was a nice stop. We stayed in the area for a Cattle Auction Good location to the Knoxville Livestock Center The price was reasonable and the breakfast was decent I appreciated that they had almond milk . The spa and Pool were nice ! Our only issue was trying to get the AC to balance it was either too hot or to cold Otherwise a nice stay
Laura L, Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
Very nice room and breakfast for the price. Only problem was the AC, it had a wall thermostat that was not regulating the temperature well at all. No matter what temp I tried it was either too hot or too cold. Thin blanket didnt help.
Laura P, Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
I apologize and I will check the thermostat. Again I'm sorry.
The worst Best Western Plus I've ever stayed in (and I travel a lot). On a parking lot we were approached by a shady character who wanted to wash our windows and demanded money. When we mentioned it to the reception, they said it's totally normal. They gave us a room that smelled like smoke which made me have an allergic reaction. There was a mix up with our reservation and supervisor Laura refused any action. I hope Laura us reading this. She singlehandetly lost a customer for the whole Best Western corporation. A simple act of kindness and common sense would bring your company $$$ in the future. BAD BUSINESS DECISION!!!
Laura P, General Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
You had a no cancel no change reservation. It was booked through Priceline, nothing I could do. It's in Priceline's hands they have your money not our hotel. Sorry you feel this way, maybe next time you shouldn't use a 3rd party prepay. Then you won't run into this situation when you book a wrong date and/or there was an error on the 3rd parties website and they won't fix it for you. Sincerely
This Best Western Plus is a fine hotel for most people. Unfortunately I'm not one of those people. I stay in a hotel to relax and sleep. The fact that I'm writing this review at 2:30 AM should tell you about the sleep quality. The bed isn't particularly comfortable and there is no easy chair in the room. The chairs near the table are narrow and uncomfortable. The staff brought up a chair without arms so I could at least sit down someplace other than the bed. If you are small and in good health I guess this is a good hotel.
We stayed here for one night. It seemed to be a bit of a tired facility. The room was clean and spacious enough. The breakfast was ample. The staff was friendly. The price was right. The most delightful thing about the hotel was the hostess in the breakfast room who was incredibly friendly and seemed to be genuinely interested in all the guests.
We were traveling through when we decided to stop here. Good choice! We didn't have a reservation and arrived about 7:30, but there were still rooms available. Friendly front desk person. We told him we are both light sleepers and requested a room away from an elevator if available. He said no problem and gave us a nice room on the top floor at the end of the hall. The room and bathroom was clean, the A/C worked fine, the wi-fi was not the fastest, but not bad and it stayed connected. Decent breakfast with good coffee. No problems at check-out. Very reasonable room rate. We have this hotel marked so when we come back through, we'll stay here again.
Laura P, General Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
Thank you glad you enjoyed your stay with us. Sincerely
We stay here often when in transit to SC or Florida from Michigan. Very friendly staff. Clean room and spotless bathroom with REAL towels!!!!! Breakfast area is small but clean and very neat. Food selection was good and staff very helpful and friendly. Bed comfortable and A.C.worked well. Quiet area and convenient to Highway 40.
Laura P, General Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
Thank you, glad you enjoyed your stay with us. Sincerely
Overall a very nice place. When we arrived our room wasn't ready. They were just finishing it up. This was after the 3 o'clock check in time. The room was nice, my wife's went into the bathroom and noticed hair behind the toilet and the shower curtain wasn't changed out. The Continental breakfast was your standard BW breakfast. They corrected all the deficiencies and apologized. We would return again. We were a short distance from Gatlinburg and pigeon forge.
We were traveling from Myrtle Beach SC to Louisville KY and stopped for the night in Knoxville. The Best Western Strawberry Inn & Suites was a VERY nice stop for us. The hotel staff was friendly and recommended a great restaurant - and gave us a coupon for 10% off our meal. Hotel rooms were clean, modern and comfortable. We enjoyed a great breakfast - lots of selections. Would definitely recommend!
I'd stayed the previous night at a BW Plus in IL for about $40/less per night and, by comparison, found this BW lacking in a few areas. The essentials were there: clean, quiet room, enough businesses in the surrounding area that you don't have to go far to get provisions or dinner, easy on and off from the highway. The hotel is in a large plaza that also included Cracker Barrel, Burger King, Puleo's (which advertised Steak, Seafood and Italian) and a couple of gas stations and convenience stores. The pool was smallish- you might have been able to swim laps in it. I used the gym and at one point someone came in to get towels because there were none in the pool area. The gym equipment was functional but dated; no cup holder on the elliptical trainer and if you got off to get a towel the machines turned off and your settings were lost. The gym could use a water cooler. Breakfast selection was average- a BW I stayed in the previous night had a bigger selection. Room was average; it did include a refrigerator and microwave and was very quiet since it didn't face the highway.
We enjoyed our stay at the Best Western. We booked 2 rooms--a King suite and a family suite. The king suite had a king bed, a pull-out couch, mini-fridge, microwave, and coffee maker. The family suite had a 2 queen beds, a pull-out couch, mini-fridge, microwave, and coffee maker. Both the living and bathroom spaces were generous. The hotel also has a pool. The stay also includes free breakfast in the morning. This is a standard hot breakfast--eggs, meat, potatoes, make-your-own waffles, oatmeal, coffee, etc., with a variety of cold items, baked goods, yogurt, etc. I was happy to see that there was almond milk offered, in addition to traditional dairy. At check-in, the front desk worker was so welcoming, answered all of our questions, recommended nearby restaurants, and made us feel at home. While both rooms were visually in good shape, the king suite has the faint smell of stale cigarette smoke BUT the family suite did not. The smell was not in the linens or couch fabric. The odor seemed to permeate from the room/walls itself. I wonder if certain rooms used to be smoking allowed before BW became a non-smoking hotel. I raise this issue for any traveler who deals with smoke allergy or asthma. You may want to "smell" your room at check in to see if you'll need to request a different one. Again, the family suite we also book smelled super fresh, clean air, and NO hit of smoke. I only found this in the king room. For dining options, there are both fast food (KFC, etc.) and full restaurant (Puleo's and Cracker Barrel) options. The BW gives out a 10% coupon for Puleo's; you can walk there from the hotel. We enjoyed our stay. The location was super convenient.
This hotel does not price match so if you find a good price online book it, or you'll get charge almost double at the desk. They do have a noon checkout posted!! If you have a gluten or dairy intolerance there won't be any options for breakfast. Though there are a lot of options for food/restaurants very close to the hotel. I read that there might be some fruit or protein, and I was mistaken as well as disappointed especially about the biscuits and gravy. There are also super restrictive signs everywhere about eating breakfast in your room. I was told by the hotel staff that people choose to live there full time and I gathered that it wasn't appreciated by the posted restrictions and the general attitude of the staff which is disappointing because I did not need the extra stress when I was just stopping for the evening and it would have been nice to have friendlier staff greet me. 10$ Pet fee seemed reasonable, and the property was fairly quiet and everything seemed to work properly (shower, a/c, WiFi, etc)
We stayed overnight both going to and coming back from Kentucky. It's very easy to find and there's an incredible restaurant within walking distance. The one drawback is the bed, which was WAY TOO SOFT! I slept in the chair both nights.
We stayed at the BW's Strawberry Inn for two nights while visiting relatives in the immediate area. The front desk receptionist was friendly when checking. The hotel appeared to refurbished and we were told that most of the furnishings had just been replaced. It was very attractive. The bedding was very good and the bath appeared to be clean and fresh. My wife and I noticed that while walking in the room our white socks turned black on the bottoms. The dark carpet "looked clean" but needed to be steam cleaned....Room 105-A. Not up to the BW's Plus standard. The front of the hotel is brightly lit and the draperies don't block out that ambient lighting. The refrigerator and microwave were excellent additions to the room.
All of the Best Western Plus hotel properties that we have stayed in recently have been exceptionally clean and well-maintained, and the staffs have gone out of their way to be helpful. The hot breakfasts at each property has been terrific. The food is well-prepared, varied, and very tasty. In each case the employee in charge of the breakfast has been exceptionally pleasant and efficient, keeping the area stocked and spotless. Kudos to management for energetic and motivated employees and excellent maintenance.
Our mission group made an overnight stop here and had a great night's rest, followed by a great breakfast to start our day! Quiet, safe, easy to find! Our rooms were clean, with comfortable beds, refrigerators, and microwaves.
I arrived at the hotel after driving 8-hours. The check-in experience was not pleasant. There was one person at the counter when I got there. Twenty minutes later, I finally got checked-in. I was on the first floor. That night, even with drapes fully closed, a flood light outside my room pretty-much illuminated my room all night. It was far too late to change rooms, assuming there were rooms available. It was a standard no-frills room, clean and comfortable, until I turned the lights out. Breakfast was so-so. The "scrambled" eggs were actually soupy. I've stayed at other Best Western Plus hotels and was completely satisfied. Hopefully, this was a one-time experience.
All of the service personnel were extremely courteous and very knowledgeable. The hot breakfast was very good with many choices of food to choose from. The guest room was fairly large, clean, had a comfortable bed, reasonably priced, and had a reduced military rate. Definitely value for money
Overall, great visit. The Strawberry Inn is clean, quiet and conveniently located. I got into a little fight with the just barely big enough shower curtain, but that was mostly a personality conflict. Breakfast was small but well put together. Cereal, toast, sausage, eggs, that sort of thing. Oh, and biscuits and gravy. Well done again, Best Western.
Our room had a potential issue with the Jacuzzi tub. The manager on duty, Amy, was quick to take control of the situation and upgrade our room upon notification. Thank you, Amy, for being proactive!! We had a wonderful stay and will return,
This is a great place to stay. The staff were very friendly, they gave us some great tips on where to eat. Very roomy suite with great décor. Breakfast was good and the coffee was not too strong or weak.
Nit horrible, but nothing to write home about. Two things in our reservation were incorrect. They claim my reservation said 2 queen beds even when I showed them a printout of my reservation which said King Smoking room. and yeah, the hotel no longer has any smoking rooms. one of the reasons I chose this hotel was because they said they had smoking rooms. The staff did not offer to rectify the problem with the wrong room, only offered to cancel my reservation.
Checked in after a long day of travel. Signs posted on the door stating sold out but I had a reservation. Checked in, got to room only to find that it reeked of cigarette smell even though it's advertised as no smoking. Went back up to counter and asked to change rooms but was told nothing else was available. No refund due to booking made thru Expedia. The clerk could not have cared less, let me know that a construction worker had been in the room for the last 3 nights (?) and there was nothing that she could do. I contacted Expedia to cancel reservation at no charge and I moved to a LaQuinta 3 miles down the road, saved $50 and was treated like a guest. I spend many nights on the road and this hotel has been blocked from future booking.
Heading to Houston, Tx by car. First stop is Best Western Plus Strawberry Inn & Suites, Knoxville, TENNESSEE. One night, conveniently located off highway. Highly recommend. Very clean looking and smelling. Nice breakfast. Great staff. A very good choice.
The pros for this hotel are comfortable beds, friendly staff, and quick breakfast. The cons are terrible pillows and a really bad television. Picture was actually fuzzy. Overall a fine overnight stop.
Lily K, Manager at Best Western Plus Strawberry Inn & Suites, responded to this review
Thank you for your review. Sorry about the TV, I don't know what room you were in to fix it, though. Sincerely,
Great welcome by Lynne the Receptionist, she was excellent in every way in sorting out the lovely room. (Even mimicking my English accent in a very funny way.) Really enjoyable stay in this Hotel which is well situated for visiting Smokey Mountains. Great value, super Hotel and friendly staff.
We arrived late at night. Sink in room didn't work. I had to request a new room after waiting for an hour for someone to come fix it. Now it is 11pm. New room smelled of smoke and pretty sure the sheets were already slept in. At 3am people running in the halls and showers were started. 3:30am a contant running of a toilet with spraying water every 30 seconds. It continued all night long. I recorded this showed the front desk. The woman said to me "maybe people like water running all night'? The place is under renovation. Carpet was ripped up and new carpet was lying in the halls. Fresh paint all over the 3rd floor. Spa was closed. I will NEVER return to this hotel. Lots other hotels at Strawberry Hill, skip this location!
Stopped overnight on our way to SC; we expected this to be a hotel that fit that bill. We had no illusions that this would be a high-end stay. We did, however expect this to live up to 'Plus' criteria for BW. As a perks hotel for Harley Davidson riders, we've stayed in a number of BWs over the years. Some are good, some are not. This one is not. Front desk clerk was rude, and we are convinced that she intentionally put us in a room next to screaming children (the Mom was happy to join in as well). This was also a smoking room, and it was assigned to us without asking if this was ok. The room smelled like stale cigarettes and rotten cucumbers. The air conditioner/heater was temperamental at best. Coffee was incredibly weak and lukewarm, and when I asked the morning clerk if we could have some I was barely acknowledged. I could not have felt less welcomed, and this was the second hotel employee to react this way. I was charged $15 for incidentals that we never used. The one bright spot was the shower, and the fact that someone had actually tried to clean this hotel. It is the pits. We were in the hotel less than 8 hours, and it was truly terrible. We were exhausted from being on the road all day, and needed to be out before 6 am to keep up with our travel schedule. We were simply too tired to deal with the front desk and ask for another room. I opted instead to leave this review. There are many other hotel choices in this price-point. Don't waste your time or money here.
This hotel is not a place we would ever stay again. The room was not clean and the bathroom needed repairs. We travel with our dog and they told us they had one room for pets and there was a $15.00 fee per night. When we were there, there were 2 other dogs in the hotel and the staff said it they did not know. One staff member told us it was a work dog, but that was not true, because we are familiar with work dogs. We don't mind paying a fee for our pet, but this is not fair. We were supposed to stay for 3 days, but checked out after two days - when the bathroom problems were not fixed.
The hallwalles stink of smoke even though its a smoke free hotel, the rooms are dingy and stink of sweat and the sheets are old and have stains. This place need a demolition and rebuld. Stay away until that happens.
I loved that this place had a pet-friendly room for me and my small dog. When driving cross-country with my buddy it's always great to find a place that doesn't slam the door in my face when I tell them I need a place where I can bring my dog along. Great experience and the people are super nice:)
The room was not clean, bath tub, carpets and walls we're dirty. They we're simple things but it made me not want to touch anything. The staff was friendly and the service was good. The matress was very lumpy and impossible to sleep on comfortably
The promised Roll-away we needed to have our family of 5 fit in one room was unavailable upon arrival, and the employee was unable to problem solve. She said it should not have been promised to me and it was not her fault. Her solution was for us to pay for another room, but she said she wasn't authorized to discount it. She suggested we go else where. With everything booked up on New Years Eve, we were stuck! One of our rooms had a dirty sock in it and both only blew cold air from the register- we couldn't heat them to a comfortable temperature and all 5 of us froze at night. I was willing to compromise and figure something out, but after a 12 hour drive- I was met with attitude and a serious lack of ownership for the problem. "I'm sorry, but it's not my fault", doesn't fix the immediate issue at hand. Just hassle at the Strawberry Inn in Knoxville!
It's a very nice hotel, well maintained, beds comfortable, clean hotel,kids loved the pool, great location, right off interstate, staff was wonderful. Would definitely stay here again. This was a family visit
Very good location close to the interstate with restaurants close by. Outside of hotel looked clean and well cared for. Inside was also clean and neat. Our room was clean and comfortable. The breakfast was good and the regular items, what we need to start our day. I would stay here again if in the area. I also would recommend this hotel to anyone.
We stay at this Best Western every yr when we come down to TN for the poultry show in Dec. It has great staff, and the hotel is very clean. We area family of 5 and the rooms are spacious for everyone to be comfortable so that we are not feeling crowded. The pool is clean, fun and the hot tub is a welcome bonus for us adults to soak the long drive away. This trip we asked for a roll away bed which was provided and in the room before we arrived. The only complaint we'd have is the roll away needs an updated mattress, it is a bit worn and uncomfortable. Other than that, we will stay here again when we come back for the poultry show next yr!!!
Beautiful hotel, clean, fantastic indoor pool with a hot tub. The beds sleep like a dream. The room we had was a suite and it was huge. I have stayed at other hotels that rooms were not as large and cost more. We only stayed one night but I have already recommended this hotel to two friends.
We stay here twice a year, and is our go to property in Knoxville, but on this trip we did not have hot water until the next morning. For a BW+ it was disappointing to say the least. We will not stay here again!
This hotel is a trap for out-of-towners. I was totally suckered and every time I complained, the assistant had a "knee jerk" excuse for every concern of mine. The rooms are mediocre, the "fitness center" has nothing that works in it and the breakfast is nasty. The lady even told me that the manager wouldn't call me (she wasn't there on Sunday when I was checking out) and that I would have to call her because she's too busy and I'd have to call when she has time for me
Wife and I stayed here for one night while en route back home. Found it to be a very pleasant stay. Good location, friendly staff and a perfectly fine room. Well appointed with a comfortable bed. Will definitely return if we find our way back this way. Recommended
My first visit here was sheet perfection and it won't be my last visit room was spacious with large tv, comfy bed, extra furniture and big bathroom. Breakfast was delicious; hot and cold selections! Loved the hot tub!!!! Indoor pool was a little chilly for me but the hot tub temp was perfect and not too hot. Friendly and helpful staff! Clean rooms. This should be a 5-star Hotel!!
Had a King Suite which had a sofa. Plenty of room. Easy access to I-40 (close however no noise from interstate). Had indoor pool. Was able to check in early which was a plus had plans to visit with a friend for the afternoon while in town.
We would definitely stay here again. The rooms were clean and bed comfortable. The staff was friendly and helpful. The breakfast was very good with a good selection. If you are in Knoxville this is the place to stay.
Very quiet. Close to restaurants and very friendly staff. Mattress was one of the most comfortable I have ever slept on. Close and easy to get back on the expressway yet remarkably quiet to be so close.
There were three of us staying in the room, and it was big enough to accommodate us all. The beds, including the sofa-bed, were comfortable. The room was clean and had all the expected amenities. WiFi signal was strong everywhere. Parking is free as well as the buffet breakfast. I can definitely recommend this hotel.
This has become our favorite stop on our ride home from visiting our families up north. We've never had an unpleasant experience here, nor any problems. The beds are extremely comfortable and our rooms always clean. Perhaps a stain here or there but to be expected when accommodating thousands of assorted travelers. We enjoy the hot tub which is next to a small indoor pool. The breakfast area is kept immaculate and there are plenty of options for either a cold or hot breakfast. We'll be back next visit for sure.
Good hotel, great hot breakfast with usual meat, eggs, and biscuits/gravy in addition to usual carbs and fruit. We got an end suite that was large, clean and in good condition. No complaints. Roads are slightly tricky to get there but it was set back from the highway behind lots of restaurants so not too much highway noise. WiFi was problem free; did not use TV or any other equipment in room. Rooms on backside of hotel overlook a large field. We'd stay there again!
We stayed for 3 days here during our trip to Gatlinburg. The rooms were clean and the breakfast was good. The housekeeping staff was very attentive to our needs.My only concern was that all the furniture,curtains,chair was old and worn out.
Got in late and got a room on the third floor. First thing we noticed was the hallway smelled smokey. Room wasn't much better. Remote didn't work on tv. Rug was ripped and towels were thin. Had a Luke warm shower at best. Staff was helpful on check in.
The place was very clean and always smelled great! Staff was very friendly and helpful! The kids loved the indoor pool and the adults enjoyed the hot tub immensely! Best hot breakfast we've had in this area. Two night stay in two rooms with 5 preteen girls and the staff was amazing with all of them. Beds were amazing with four full size pillows on every bed. If there was any negative at all, it was that one of our microwaves didnt work which was no big deal to us. Thank you so much, we will definitely be returning :)
Location easy to get to, near different amenities such as gas station and restaurants, was clean and breakfast was absolutely wonderful, especially the scrambled eggs. Will definitely stay here again.
Perfect location because of where venue was. Rooms were nice and staff were very friendly. It was nice place to stay and will definitely consider using it again when it is needed. Very quiet considering it is near some other hotels.
I have stayed here for several years, but no longer. I will be looking for another hotel. The ac had an awful smell in room 222. The hot water would not transfer to the shower head. This hotel is showing its age. The best thing about this hotel is the lady in charge of the breakfast area. She provided outstanding service.
The hotel is very clean throughout with good breakfast and with comfortable beds. The staff was very friendly and knowledgeable and checkout was good. The location to freeway was convenient Our stay was relaxing and the staff was good about keeping the building quiet for other guests.
Overall had a great experience. Loved the jacuzzi in my room. Did not like killing 4 roaches during my two night stay. I left my clothes outside when I returned home until I was able to wash them so I would not bring the roaches into my home.
We stayed one night here in July & 2 nights this month. Large room with king bed. Mattress was not that good & cover on mattress slipped all around & fitted sheet did not fit at all. TV was more like a monitor and was not set to the correct display & no way to reset it! WIFI was horrible and did not work. All we got was lame excuses from the desk personnel. They were not friendly or attentive and instead were more interested in their mobile devices than helping customers! Breakfast was just okay. Nothing remarkable about it except for the wonderful woman who oversaw the breakfast area. Friendly and kind, as were the housekeepers. As far as maintenance...probably need to clean hair balls out of sinks & tubs. Sloooow draining. Bad paint jobs in rooms & bathroom. Floor tile in bath could use a good steam cleaner! Towels were kind of thin and threadbare. For what BW is charging for the rooms, I expect more! Disappointed.
Staff was pleasant and accommodating. Breakfast was good. Rarely have I found fresh (not instant) grits offered at BW's. Coffee was above average for BW's as well. Room was clean and normally appointed. My only complaint is that my room was the first off of the lobby and I was awakened at 5am by loud conversation outside the door. Also, the gap under the door was so great that I had to place a bath towel in front of it to block the light. Easy fix, but should I have to? Oh, good food can be found less than ten minutes away in town. I would recommend this facility if it is one of your choices for a night's lodging.
Everything was good. We were tired after tracing 11 hours from Baton Rouge. The checkin was painless and short and our room on the first floor. All the Best Westerns we stayed at had full breakfasts and that saved us money and time. We will stay again.
I compliment this hotel on the breakfast and service there. Top notch! Room and bed were very comfortable. The only thing I noticed that I suggested the hotel address was wallpaper near the door was pulling loose from the wall and needed repair. Despite this, I would absolutely recommend the hotel and would stay there again.
This hotel was clean and quiet, with a comfortable bed. That's the requirement for an overnight stay. But it had some added qualities. The television was large, with a good signal, Maybe not HD, but it filled the screen and looked good. The bathroom was large with a large vanity. Good water pressure in the shower. The only real negative I have to say is that it was next to impossible to adjust for warm water. It was either hot or cool. I won't say cold, but definitely cool. Plenty of face cloths and bath towels, not just a measly two. There was even a vent in the bathroom with a timer! The breakfast was a standout, according to my husband. I don't eat much breakfast. They had two kinds of sausages and what he calls "real" eggs. They also had biscuits and gravy and a microwave. Just in case something (like the coffee after adding cream) needs a little heating. I recommend this hotel!
As part of the Harley Owners Group BW goes out of their way to take care of our overnight stays while on the road. They provide towels to dry seats, overhead cover parking if space is available. We like staying at BW when traveling. Lately though we have encountered sub-par breakfasts, not sure if this is the stat of a trend or what. This was the worst one we encountered but Burger King is across the street.
The staff was very accommodating and friendly. The place was well maintained and clean. The room was clean and well appointed. The bed was very comfortable. The wifi worked everywhere but in the bathroom. The morning breakfast was good. I would stop again.
the staff was very nice I arrived early they were able too get me into my room hotel is just east of Knoxville tn restaurants close by pigeon forge tn is about 18 miles from hotel lots of things to do close by haved stayed here befor all of my stays have been wonderful
The room was nice and clean. The free breakfast was one of the worst I've ever had. The coffee & cold cereal was good. We stayed here because it was late and we were passing through and it was close to where we ate dinner. Would stay somewhere else next time because of the breakfast.
We always stop at Best Western Plus in Strawberry Plains, Tennessee, whenever we travel to the Knoxville, TN area because we know we will always have a nice clean room and a breakfast buffet to see us out the next morning.
A very nice to take your family. If the pool was heating it'll be better. The staff is great. When youj walking in you can clean smell. I'd send anyone on a trip tol stay there. Your team has made it were we only stay at best western.
Booked a room over a month out, was called a few days before and was asked to change my room type (double queens to a king, this was an inconvenient change for the people staying in the room) due to 'trouble with the room', they would give me an upgraded king bed room to compensate. I was not given an upgraded room. when asked if all the rooms were in working order, answer, yes. It was completely booked, so it appears that they asked me to change just to get another room booked, and then didn't compensate as promised. I did bring it to the front desk worker's attention, their response was that they didn't do it, it was someone else's doing. This is bad customer service and business. Best Western will be deleted from my hotel searches in the future.
This hotel has been great for me and my daughter to stay in while traveling. I love how the rooms have a refridgerator, coffee pot, and free internet. The beds are so comfy! :) Additionally, the staff are very friendly and efficient. The facilities are clean and the lobby is beautifully decorated!
This is a very clean and we'll kept motel. The beds are very comfortable along with a good breakfast. I stay several weeks on the road a week and this by far is one of the best motels at its price range I stay at.
Our room was small and cramped and the bathroom seemed like it had been used for way too many years. The tub was stained and didn't drain well. The outside stairs were rusty and falling apart and the entire hotel looked very shabby and in need of renovation. It's a bit off the beaten path and there were some shady-looking people hanging out and smoking outside their rooms. The rooms are open to the outside - no indoor hallways and no elevator. Doesn't feel very safe.
I had stayed at a competitor on my last trip thru TN and would not stay there again. I must say Im happy with everything. The room was clean, bed was great, tv worked. Overall this is my go to place again for a trip thru TN.
everything was excellent. staff was great and helpful, room was clean and comfy and breakfast was great. the lady working the breakfast was very friendly and talkative. she kept up with keeping the food well stocked. I could have easily stayed at this place for more then one night.
We enjoyed our night's stay. The room was clean and very quiet and would definitely recommend. The breakfast included an excellent array of fresh fruits that we particularly enjoyed. It was close to The Natural Bridge and other attractions.
We spent 3 nights at this property. We ventured out each day to see the attractions. By the end of the 2nd day, we had a feeling of returning home. The hotel was easily accessible to attractions in the area (Pigeon Forge, Gatlinburg, Severville) and had a rate which was considerably lower than the outlying communities. I would recommend others to keep this in mind!
A year ago on a beach vacation a Best Western reservation agent helped me sign up for Best Western Reward points. We quickly accumulated enough points were this was a free night. The hotel is very conveinent to the interstate. Several restaurants nearby. Staff super friendly. Room clean and comfortable Breakfast is what you expect. We will stay here again.
This is a pleasant hotel on a dead end street near the freeway entrance but far enough from the freeway to make it a quiet and nice place to stay the night. The breakfast was first rate and the staff was caring and knowledgeable of the local area and attractions.
I enjoyed my stay and the staff was very friendly and helpful. I am definitely willing to stay with Best Western again in the future. It is a hotel that is highly recommendable to my family and friends.
I got an excellent deal online for a four-night stay here. Overall the hotel was fine. I reserved a smoke-free room and that is what we got. However, our room was one of two non-smoking rooms in the middle of the smoking rooms on the third floor. The hallway reeked of smoke and occasionally we would get a whiff of smoke in our room. And, we definitely came home with a slight smoke smell on our clothes. The breakfast was pretty good. However, our second morning there, something happened to the waffle iron and they did not replace it for the rest of our stay. We tried the pool one night and it was very cold. We could only stay in the pool for about 15 minutes before it became unbearable. It was also a strange greenish color.
We got a good discount on the room. It was a nice, clean room. The staff was very friendly. The breakfast was good. The location was very convenient for us. There is a KFC, Burger King, and another restaurant right below the hotel. Cracker Barrel was just across the street. And a gas station was one road over. It was only 6 exits down from the Knoxville Zoo, as well. The only two minor negatives is that the elevator and hallway smelled like smoke (our room was fine), and the shower temperature was tricky to maintain. Overall it was an excellent hotel.
We were pleased the Inn had honored our request for a quiet room with good access to the parking lot. There were no surprises, and the hotel represented a reasonable value compared to others in the area. Breakfast was adequate, some my find the breakfast attendant pleasant, other may find her a bit intrusive. Would stay there again if the price was right, but the property did not develop any real loyalty from us. Good location for highway access.
This will be a regular stop now on our way home to southeast South Carolina from Lake Michigan. It was our second stay and we were completely satisfied again. Our room was large and roomy, complete with microwave, refrigerator, coffeemaker, luggage rack, hair dryer & iron/board. Things we personally may not use ourselves but available to anyone who may. The bed was soooo soft and comfortable. The shower was great. Everything was clean. We used the hot tub later - and appreciated the extended pool hours (9 am-11 pm) and it was delightful. In the morning we ate their hot breakfast of scrambled eggs and brown & serve pork sausage links. They also have assorted breads for toasting, waffle maker, sausage gravy, orange & apple juices and plenty of hot coffee. The staff is friendly and attentive. Room prices are reasonable and the location is easy to get to. Definitely a great value.
Third time staying at this property, very convenient to interstate. Clean & comfortable. Cracker Barrel right across the street Burger King next door. Gas station with 24 hr subwayAttractions close by.
Everything was great until I was issued a smokers room. There was nothing else and I needed a place to stay. The front desk was very nice, the room was very nice except for the odor, the breakfast was good. It was conveniently located and close to every type of eatery. I'll stay there again only if I can have a non smokers room. My clothes are still remaking.
This is a very nice, clean and quiet place to stay. Convient to Rt. 40 and Knoxville as well as Gatlinburg and the Smokey mountains. Only disadvantage is dinning is limited in the area, except for fast food type restaurants.
Excellent location just off I-40 near really good eating. Rooms are very clean and quiet with beds that are comfortable. The staff was very efficient and made our stay one that would encourage us to return.
We will start with the good things. The associates, in total, are wonderful. The lady that kept the breakfast, which was great, going gets an A+. The property is in the process of a refurbishment so our room was less than perfect, was acceptable. The breakfast lady would make up for anything. I still recommend this property let's just give them a chance to complete the refurbishment. It will truly be a "Plus".
All was good, location, cleanliness, price, pool, hot tub, beds (comfy)and breakfast(breakfast had eggs, bacon, sausage and biscuits and gravy, also waffles !). Can't complain on any of the above. Also had a newspaper , microwave and fridge in room. All the comforts of home! Would recommend this place and would stay again !
We randomly selected this hotel while taking a road trip. The moment you walk in the door you are smacked in the face by cigarette smoke. We quickly dropped off our belongings in our room and headed out for dinner. When we returned we decided to ask for our money back because the smell of the smoke was making us nauseous. The manager wasn't understanding at all and wouldn't refund our money. Very Disappointed in this Hotel and the poor customer service.
Booked with priceline on my way through late at night. The man at the front desk got me checked in immediately and gave me a great room. The room was clean and the shower was great. The hot breakfast in the morning was fabulous and since I only stayed for one night I can't comment on anything else about this hotel. The staff that I came across were all friendly.
Was placed in a smoking room with no option to move. Was on spring break trip with family and arrived late into the evening and was given a smoking room even though non-smoking was booked. Hotel was full so no option to move. Room had a horrible odor.
We stayed 5 nights while in the area. Was worth the price paid. TV didn't work first day, and was replaced by noon the next day. Breakfast was decent but not special. Pool maintenance done on Sunday afternoon, so had to wait. Our room was next to the equipment room, so was noisy. But the beds were wonderful!
Bad experience Hair in bed No working entry light Had to take cold shower No water pressure Unkempt second bed Bathroom did not smell pleasant Hair in shower The only good thing was the convenient location
The room was clean and smelled fresh. The staff was helpful and a full breakfast was available with a delicious selection. We slept comfortably and were not awakened by noises outside or inside the hotel. The price was very reasonable.
There was little to no hot water which was a huge disappointment. The furniture was extremely dusty and there was a lot of noise. Beds were comfy though, except it would have been nice to have a heavier comdorter. The TV and coffee pot worked well.
Our room was clean upon arrival and every day during our stay, the staff was friendly, the breakfast was good (with good variety), the pool and workout room were clean and well kept. We will definitely stay here again.
Hotel rooms were clean. There was no hot water and the front desk offered no resolution other than we can send maintenance later. That didn't help us. The temperature in the room read 80 but was really 65. Very disappointed with the response for the front desk.
This hotel is probably one of the best "affordable" hotels we've stayed at in all our travels. Since moving from Michigan to South Carolina in February we've made the trip back up north twice. Stayed in a few hotels along the way, but I must say this one will probably become an ongoing stop. The staff was helpful and friendly. The common/breakfast area was clean and well attended. Breakfast was plentiful and nicely presented. The pool area was clean and we always appreciate a hot tub after a day long ride. The room we were in was clean and the bed very comfortable. We have been in the area before, actually stayed at La Quinta across the street, but this place is definitely the better choice.
We forgot a pillow we had brought and the housekeeper saw it and called downstairs. The front desk staff ran out to the parking lot to tell us we had forgotten it. Also, the lady taking care of breakfast made a point to talk to most people to make sure they had what they needed. Very outstanding service.
Out of all the hotels we stayed in on our vacation, this was by far the best. Good clean rooms. Clean hallways. No odd odors, or cramped bathrooms. The breakfast was outstanding as well. The lady taking care of the breakfast was very attentive and did a great job. She kept things cleaned up, and was there to lend a hand if needed. Good breakfast selection and good quality.
had 2 elderly parents with me - the staff were understanding and intuitive to their needs. Hotel was clean, comfortable and they felt very safe and cared for. Because of previous positive experience with this hotel I specifically chose it again
The Best Western off of Strawberry plain is a great place to stay. We stay there each year while visiting the university and smokey mountains. It is a short drive to the university and convenient to I-40. The hotel is clean and friendly staff.
We booked 2 rooms here for a weekend so that our daughter who's in college in Alabama could have a visit with her dog. The hotel was pet friendly and clean. Very nice staff and facilities. Would definitely stay here again.
We have stayed here several times and overall is above average lodging. The rooms are clean and nicely appointed and the beds are comfortable. Clean and comfortable are a priority. As a property maintenance manager, I look at the little things. One quick check is the toilet seat and this one was terribly loose. Minor I know, but a pet peeve of mine. So, the room passes, the breakfast was typical and well maintained plus the staff are friendly. This is one I will continue returning to for an overnight stay.
Many thanks to Kimberley, Amy, and Elizabeth for their super- friendly service! This Best Western Plus property is located right off I-40 in Strawberry Plains -- within walking distance of Puleo's Grille, an award-winning restaurant.
Very accomodating. Very clean. Handicapped accessible. Good breakfast. Great, friendly and helpful breakfast attendant. After a long trip, it was a great stay. Can't say much for the traffic in the city, but I am nervous on freeways.
We stayed at this hotel during a football weekend. The hotel was extremely clean and very comfortable, there was plenty of parking, and it was an easy drive to the Tennessee football stadium. The staff was quite pleasant and helpful as well. We would definitely stay here again!
The location is very close to several places to attend, close to the University of Tennessee, Sevierville, Pigeon Forge, Gatlinburg. The facility is very clean & well taken care of. The pool & spa are very clean, as well as the interior & the rooms.
Best deal for gameday. Close to Knoxville, many restaurants to choose from. Super polite staff and good breakfast. Suite rooms are large and comfortable, plenty of room for visiting with friends and family. Want to stay where it is convenient to Knoxville without the traffic? This is the place.
We always stay at the "Best western" strawberry plains each time we travel to Knoxville. It is close to all the attractions and the great smokey mountains. The staff is extremely friendly and show off the southern hospitality!
It was time to quit for the night and get some rest. Because of the rewards points, I was looking for a BW and found this just as I was about to give out. Far enough from the interstate to be quite and I found it to provide a good nights rest.
The room was clean and well kept. We had to deal with a disgruntled employee at check in, but otherwise had a great experience. The hot tub would have been nicer if the jets had just a little bit more pressure. Breakfast in the morning was very good with lots of variety.
My wife and I had been in a campground for a week in a pop up tent trailer. We were looking forward to a nice bed with air conditioning and no humidity..... We were well pleased with our stay here. Very nice facility and everyone was pleasant and seemed to care about the job they were doing. Breakfast was good and the lady that was taking care of it was very pleasant.
Quick overnight while on the road. The location was easily found, the room was clean and spacious, and the staff was accommodating. We were delighted with the variety offered at breakfast and with the very comfortable dining room. I'd certainly stay again when on the road.
Good hotel at a great price. Tremendous service. Staff was very attentive. Comfortable room, lots of space and a nice bed. Excellent breakfast. Clean, relaxing place to stay. Two challenges: Room smelled like Febreeze. Light switch didn't work. Overall, good place. We will definitely stay there again.
I have actually stayed at this hotel twice for business (the last time was 4 years ago). It has the basics and a friendly staff which is all I really ask for in a hotel. The room was clean and I didn't have any issues to report. I did not try out the fitness center or the pool/hot tub. It is a good location; I don't think I ever drove more than 15 minutes to/from where I needed to be.
Their location is pretty nice with lots of places within minutes. They serve a nice breakfast and the hotel is very clean. I had 3 complaints: 1. As soon as I opened the door a horrible smoking odor welcomed me to the room. 2. The bed had an issue where the 2 of us would meet at the middle of the bed. 3 This one is not important, but since I come from a place where the coffee is one of the best in the world, everytime I drink coffee in the mainland I compare it to the coffee in Puerto Rico, this one has almost no flavor.
I was in town for four night getting my daughter settled into UTK. The hotel and the staff were exceptional. The amenities, rooms and staff were on par with the Hilton Garden Inn located on campus where we stayed during Spring break. The Wi-Fi worked flawlessly which allowed me to work remotely for two full days. There were no interruptions of service. The free breakfast was very good. It included scrambled eggs, sausage, bacon, waffles, biscuits, fresh fruit, yogurt and even cashew milk. I was amazed by what I got for the price of the room. It is definitely my hotel of choice for future trips to Knoxville.
Despite a very friendly staff and excellent breakfast, I was unhappy with my stay. I've since been told that remodeling is taking place, but I found the room to be dated. Upon entering the room, the deodorizing smell was ultra strong, almost as if to mask something. The blanket was very old and thin. The flat screen tv stopped working for 15 minutes, and came back on with a faded picture. On the plus side, the room was spotlessly clean. The fitness center consists of 4 cardio machines...rowing. treadmill and elliptical. Because of my late arrival. and desire to get some sleep before hitting the road again, I did not report my concerns until getting a Best Western survey. Upon doing so, the manager was quick to provide a cordial response.
Motel was clean and convenient to the interstate. Room was clean and counter in bathroom large. Staff friendly was friendly especially the breakfast staff. Breakfast had hot and cold choices from scramble eggs to cold cereal.
At check in and check out there wasn't anyone at the front desk. We had to wait several minutes both time until the front desk staff were available. It's not like we showed up at weird times either, 9:30 PM for check in and 7:00 AM for check out. The lobby decor is dated. The room furniture is not comfortable. The room and bathroom decor is dated.The lobby area had a strong odor of cigarette smoke. Fortunately, our room did not smell. The price was the clincher when I made the reservation, but the hotel was more in line with the standard BW, not what I expect for a BW Plus.
Spent one night here with friends while on a mini road trip. Nice property but is dated. Service was ok but the lady over the breakfast area in the morning was super. She loved her job and it showed. Room was quiet and comfortable. Would stay here again.
Everything good except hot tub not working and phone in pool area did not work. They need a person on call to fix things. Breakfast was good. Location was good. Too much bleach in pool area. Staff friendly, no manager there on duty ever.
Stayed for one night recently, but wouldn't likely choose this motel again. It was clean, close to the highway, and had an indoor pool, but I was mostly turned off by the not-so-friendly staff at check-in. There was no one at the desk when we arrived- only a note saying 'be back soon'. Not really what you want to see after a long ride in the car when you just want to get to your room and chill. Rather than wait, we went to a nearby restaurant for dinner and then returned to check in - only to be greeted by a unwelcoming desk attendant. I have to say that the person in charge of the free morning breakfast made up for this in spades with her genuine friendliness and helpfulness. Overall, it was about what you would expect for $85/night - not terrible, but nothing that blew me away.
This was our first stay at the Best Western Plus Strawberry Inn & Suites in Knoxville, TN and we enjoyed it very much. My husband and I were there to visit the Great Smoky Mountains National Park and this was a great place to stay. If we come back again to this area we would definitely want to stay at this hotel. The room was very nice, clean and comfortable, breakfast was good and the staff was very friendly and helpful.
My family stayed at this hotel in late June for a family reunion. It is conveniently located near the freeway, gas stations, a few fast food restaurants, and a couple other similar chain hotels. The rooms are spacious and clean, with very basic bath amenities. The beds are comfortable; however, my mom who is 5' 1" and with some mobility issues had a tough time getting in and out of the bed due to its high elevation. The room had a small refrigerator, microwave and a coffee maker. The free breakfast was better than expected, with plenty of options for most to start your day: eggs, sausage, oatmeal, cereal, biscuits and gravy, make-your-own waffles, bananas and apples (in good condition), coffee and tea. The lady tending the breakfast area was absolutely amazing and I love her sweet southern charm. Lastly, I had no issues whatsoever with the staff as other reviewers have noted. I worked primarily with Eric at the front desk; he was very helpful, responsive and accommodating. Every staff member I encountered in the hallway was very polite and helpful at all times. The housekeeper even thanked me for the tip, which is rare and a nice touch. All in all, I really enjoyed the stay. Is it perfect? No, but it's a great hotel for its category and I would consider Best Western again based on this visit.
This Best Western was much better than most I have stayed in. Overall it was clean but the mattress was no good. The lady working the breakfast area was awesome....very friendly and attentive. A good place to stay if you want to go to the Smokies and not break the bank to pay for lodging.
We needed a place to rest on our 15 hour trip to the beach. This Best Western was awesome. The beds were comfy, the rooms were clean, breakfast was like home and the courtesy of all the staff was the expected southern hospitality at it's finest. Would highly recommend this hotel to anyone!
Honestly, my expectations of any Best Western property is never very high. I tend to have a lower bar so this review might be effected by my inherent bias. Having said that, I was very impressed. My room was gorgeous and decently clean. Staff was decent, nothing special but I could work with it. Location was excellent, many things within a 5 mile radius. I paid $110.00 approximately, which I felt was very fair. Fitness center was bare minimum, so if that's your thing I do not recommend that. I recommend to anyone who is familiar with Best Western properties.
Stench of cigarettes was all pervasive even though the room was non smoking. Staff refused to show any flexibility blaming Expedia for their own stubborn attitude. Checked in by a desk clerk who had a plate of food on the desktop in clear public view. I was grateful that she eventually put down her hand held computer game, to complete my check in.
My wife and I stayed here for one night, en route to D.C. Its convenient to the exit, and there is a very good restaurant (Puleo's) 100 yards away (also KFC, for the chickaphiles). Our room had 2 queen beds. Tha mattress was cratered in the middle but otherwise reasonably comfortable. Each bed had 4 pillows (all the same however, no choice of hard or soft). The A/C is a standard thru the wall unit--the type without adjustable vents but at least it didn't blow straight across the nearest bed. Unfortunately despite the thermostat there's no option to turn the fan down to low or up to high. About the coffee: the desk clerk at 7:30 pm confirmed to me that the hotel provides hot coffee 24 hrs. Sorry, not here tonight. The airpots were empty and the kitchen locked up and of course, the clerk had no key. However they do sell snacks and ice cream bars at lower than average prices. Me, I had a dessert cake from lunch that I washed down with the in-room coffee. Don't look for dark roast, though. About the lighting; standard, one 2-bulb table lamp to share between the beds. Great if one person wants to read at night, not so good for anyone attempting to sleep in the other bed. (True, but that assumes one can get the lamp switch to work. I managed, finally.) Wall lamps also standard, independently switched. No desk lamp for the small corner table. Again, leaving either wall lamp illuminates the entire room; sorry, sleepers. The in-room wi-fi speed test showed 6.8 Mbps down, 6.99 up but is not protected. Bathroom: the water pressure is good and the shower head adjustable. The toilet seat was loose. A hair dryer is provided. The self-serve breakfast was the usual scrambled (powdered?) eggs, sausage & gravy, waffles.Fruit was limited to apples and green bananas. The breakfast room attendant was cheerful and friendly. They have an exercise room and indoor pool, but we did not try either.
We should have made reservations directly with the hotel, as their price was considerably less than the online service, and once the reservations were made we were committed to the higher rate. So, if you think you can get a better price online you may be mistaken. Also, I assumed we would get a non-smoking room - should have read the print on my iPhone more thoroughly. When we entered the room it reeked of cigarette smoke. We were able to change from a smoking to non-smoking room, but it cost us an extra $25, and we hadn't used the room or bathroom.
I booked hotel through hotwire which does not give you the option of a smoking or non-smoking room, though we did get a non-smoking room. The property is located far enough away from the interstate so that road noise is not a problem, the rooms are spacious and up to date (ours even had a real exhaust fan in it, and the breakfast was above average for a mid-range hotel. My only complaint is that a lot of the patrons gather around the front door area smoking. A smoking area way from the front door would really enhance the hotel. For the price paid, it is an excellent place to stay
We visited Knoxville for a family reunion, so we were away most of the time. We didn't expect to spend a lot of time in our room, so we opted for a budget friendly hotel. The Best western Plus, Strawberry Plains was a good base for running in and out and sleeping. The staff was friendly, they provided breakfast, the room was clean, and it was close to a couple of restaurants, gas station, grocery store and I-40. That said, the room smelled of smoke (stayed on our clothing), the indoor 'spa' was kind of small and highly chlorinated. If you are looking to save money or staying just a night or two, I'd recommend it.
From the start, this hotel exceeded our expectations. Food was good, room was spotless, and the check in and out was flawless. Will stay here again. This hotel is conveniently located off the interstate.
Stayed 2 nights room was clean. Bed was comfortable Breakfast was ok nothing special I would give it a 6. But it was free the dining room was kind of small so it got crowded fast. The parking lot was small I don't think it had enough spaces for the amount of rooms. But not sure. Plenty of restaurants close. And it's close to Gatlinburg maybe 15min drive. Overall I would give everything a 7.
My rating is very much based on the customer services I received upon arrival last weekend if not for that would probably step down to a 4 but still very good. We had booked through a third party no name hotel deal on hotwire and they had booked a smoking room instead of a non smoking room, due to my daughters allergies that was a big issue, the manager was wonderful and even though it was a busy friday evening she worked diligently to move some things around to get us into a non smoking room so for that I am very appreciative. The property itself is nice, the rooms are spacious and up to date, no real noise issues and breakfast was about average for a bw hotel. only complaint and I have read it before on here in reviews was the temp of the indoor pool was a bit chilly
All frowns and no smiles by this staff. Rude front desk employee. She never looked at me or said hello. All she asked was "last name?" while eating her potato chips. Very rude to other people that called while I was trying to get checked in.
Hotel conveniently located next to fuel and a short walk across the parking lot to a good restaurant and bar. These factors as well as location make it an excellent chose for Harley riders even though it is not as motorcycle friendly as other Best Westerns.
Good place to stays for one or several nites. Cordial, pleasant helpful staff. Clean efficient rooms. Could use a better grade bath towel. The towels seem to be way past their prime. Overall good value for the price
I'm not sure if this is true for all rooms but ours was heavily fragranced. It was noticeable when we checked in but we thought it would dissipate with air flow. However, when we woke up in the morning our eyes were irritated and we were congested. It's too bad because otherwise our room was large, clean, comfortable, and quiet. For us and for many people, heavy scent can be as problematic as a smoking room.
I have stayed here on a couple of occasions. Good service clean rooms. My fav part is the breakfast. It is perfect to stick with you for the day. Great location for local horseshow. Oh and ask about the hotels discount card to puleos grill that is within walking distance.
Called early to make our reservation for King non-smoking. Didn't have any, so settled for 2 Q's. After looking at our room, we refused it, as the beds were sagging, not very clean and scribbles on the wall. We were given the option of an increase of $10 to upgrade to a King non-smoking. We took this, but the room was on a smoking floor and of course the smell of smoke was in the room. The desk lamp did not work, the outlet in the walls was iffy at best and the toilet seat slid all around. They did waive the $10 increase, but not a Plus Best Western by any standard. Went to do laundry, but was too dirty to even think about doing it here. Not clean in appearandce at all.
I don't understand why hotels advertise non-smoking rooms when their rooms reek of stale smoke. Convenient access off I-40 for travelers, average accommodations, and usual free breakfast fare. I would probably give four stars but the smell just ruins it.
Conveniently located in east Knoxville. Easy to get to off of I40 on eastbound side. Many places to eat within walking distance. Indoor pool. Reasonably priced. Not sure if I would say that this qualifies as a BW Plus, it may have been the on-site gift shop, I know it wasn't the bench by the entrance where the staff sat and smoked cigarettes!
We stayed overnight while travelling through to South Carolina. The staff was very friendly and professional and the property was very clean and well maintained. The breakfast selection was your basic continental fare. The fruit was limited that day for some reason. Access to the interstate and a good selection of restaurants nearby was a plus. Our room was very nice, as was the bed, bathroom, wi-fi, and TV selection.
The rooms are ok, but I was disappointed to walk into a wall of musty, smoky air when I opened the door to my room. Management insisted that no one had smoked there (obviously false) and put two dryer sheets in the air-conditioner, which helped cover up the smell enough for us to at least get some sleep. I'd recommend paying $20 more and staying at one of the many better options nearby.
This hotel and the staff were awesome but I have to rate it lower because I can't believe they would put beds on a wall that has an ice machine and vending on the other side of it. The room was clean except for the shower head in the bath. We had plenty of towels and a great TV with a refrigerator. The hotel is located near restaurants and shopping which is very convenient. We went out to eat and after we returned we started hearing thumping behind the beds. One slam scared us to death. I realized it was the vending area but it was too late for us to be moved as we were ready for bed. Luckily it did die down once people started to go to bed. Lesson learned - find out if there is vending behind the room when you check in. I have never experienced this any where else. I chalk it up to poor planning and thin walls.
I purposely booked a hotel with indoor pool and hot tub. How disappointing the indoor pool was freezing and hot tub was pool temp should have been! Room was nice, staff was nice but the whole pool situation ruined it for our quick family get away!
We chose this place because of the good reviews we saw and the amenities listed on the website. Everything was just as listed and the breakfast was better than most. The best thing was that it is surrounded by restaurants, some fast food and one good quality place. All in walking distance.
The hotel location is not far away from downtown Knoxville or from Pigeon Forge. Our check-in and check-out experiences were quick and easy. The continental breakfast was provided early, and there were a lot of options.
This Best Western is located just before the Smoky Mountains, 10 miles will save you a lot of dollars, easy on and off. Hotel is spotless excellent rooms comfortable and has a great Manager. Would suggest you talk to Laura the manager. A true professional that takes her job serious... The pool is a little small but this trip there was a wedding party going on and was it ever crowded... The Owners need to pay more attention to details about our Flag. Ripped and torn needed replacement.... Still an excellent stay. Check it out....
This Best Western is well situated with several good quality and fast food options close by. The breakfast area and options available are slightly better than your average Best western as well. We did not use the outdoor pool or hot-tub but it looked as though those who were using it were enjoying themselves.
Clean room, good service from all staff members. It was nice that there are a number of different restaurants within walking distance of the motel. Breakfast was good with a few hot items, besides the usual cold cereal and fruit.
After checking in (with no warning of what was to follow) we walking into a room that smelled like an ash tray. Then we saw an ash tray and realized it was a smoking room. Called front desk and they said that's all we have left (no apology). We were later woken up by loud talking and music in the room next door. I called the front desk and the gentleman said "I'll let them know" ..strange response and the noise did not cease... Really? At checkout he next morning I asked about the noise and getting no real assistance and she said, "oh those people are here long term and we'll have to talk to them." That didn't help us sleep. She was the first person who was very nice but said she couldn't do any compensation because we booked though a 3rd party. Worst experience ever. If you look at my reviews you will see they are nearly all 4 stars or higher- I am pretty easy to please.
We like this Inn with a friendly staff that recognizes us as past visitors. I like the strawberry theme in the lobby and in the breakfast area. The Inn is clean, comfortable and conveniently located right off I-40. The breakfast is complete and the area is kept clean and neat. The beds are comfortable, too.
This hotel has a problem with maintenance. Hot water was out at 8:15 am and the shower drain was clogged on the 3rd floor. I would skip it. The room was non smoking but still had a lingering smell of smoking. Also, the bed was generous in the suite but was saggy.
Hotel and room were clean, staff was friendly and helpful, and it was very quiet. Pool was clean and pool area was well taken care of. Workout room was also clean. Breakfast was good too. I have no negative things to say; we would definitely stay here again!
Our bathroom toilet was not bolted properly to the floor. The toilet tipped from side to side. No hot water from the sink had to use the bathtub water for washing. The jacuzzi in the pool room only had 2 jets working. The queen bed was flat and lumpy. Last years stay was nice. The quality has diminished.
The hotel was very clean and the staff was friendly. Daniel at the front desk on the evening shift was very helpful, he went above and beyond to make our stay better. I am a smoker and stayed in a smoking room on the 3rd floor. The ventilation in the rooms were very poor. The hotel is a good location to either head toward Gatlinburg or Knoxville. I would definitely stay here again
The staff was very friendly and professional and the property has been updated throughout. Very clean and well maintained. I cannot address the rates as I was there on BW rewards points.The breakfast was substantial and they have one of the best channel selections I have ever seen in a motel. Very easy access on an off the interstate and a good selection of restaurants within walking distance. There were two small issues, the parking lot is pretty small and since I pull a trailer it was good that I arrived fairly early and second the mattress was beyond firm, more like downright hard. But since it was only a one night layover it surficed.
I never stay anywhere else when I have business or pleasure in the Knoxville area. This Best Western is a very good value and the staff are always friendly and accommodating. The place is clean and nice and the free breakfast is always a plus.
The weather was Predicted to be icy so, I came into town a day early to prepare for an interview. Upon arrival I was greeted with a chocolate sampler because it was Valentine's Day. The hotel staff was friendly, the room was clean and comfortable. I have found this particular hotel chain to be superior in their price range the beds have always been comfortable no matter which best Western plus I have stayed in. They are my first choice in the budget hotel price range. I will always look for the best western plus when traveling from now on.
Everything was very clean, and quiet, easy to sleep, everyone was nice but the pool had so much chlorine, you could smell it, and it made your eyes pure red. But the only bad thing was the pool, and the lobby temp. it was freezing. Would Recomend it.
The rooms were nice with comfortable beds. The breakfast was more than adequate. Among other things it included bacon, sausage, gravy and biscuit and bagels and cream cheese. Internet worked well. Staff was friendly.
I have stayed at this hotel over the course of several years both for work and pleasure and have never been disappointed. I would recommend this property to anyone needing a room close to Knoxville, TN
Mr. Chohan and his staff provide exemplary service and hospitality they really make you feel at home. The staff is very friendly and eager to help. This hotel sets industry standards in my opinion. ....
Really enjoy the staff, they are very Friendly and helpful And are more then willing to accommodate your needs. And they do so to the best of their ability, When Amy S works she's always smiling and ready, Denial is very helpful as well overall always a great experience.
I stayed as an overnight stop traveling north. It was clean and quiet. Bed was ok. They had a decent breakfast. Front desk personnel were nice. I would stay here again. It is right off the interstate.
great hotel there for business staff engaged when asked a question they were very nice breakfast was average good but I'm a chef so I have different standards staff was helpful and rom was clean and good size had stayed at a Hampton inn the night before and this room was bigger a little outdated in the lobby but that was not the way the room was bed was comfortable and room was clean had a fridge and a microwave (older but it worked) there are a few fast food restaurants and a few nice restaurants right by the hotel when I return to Knoxville in the near future I will be staying here.
Stayed here for one night on a cross country solo driving trip. Room was comfortable, clean and quiet. I enjoyed using the treadmill in the small fitness room after a long day of driving. Breakfast was fine. The young man at the front desk recommended the Italian restaurant nearby and I walked there for dinner and had an excellent lasagna. Overall a very comfortable stay. I would definitely stay there again. A good value for the money.
I don't travel often but this hotel was a nice place to stop on my way to the beach. Front desk clerk Amy was friendly and made small talk with me at check in. The room was clean and the bed was comfortable. Breakfast was very tasty and the lady who worked the Breakfast Elizabeth was very sweet and I loved her southern accent. Check out was speedy and also pleasant. All in all this was a plesant trip and I will recomend it to friends and family.
Accidentally booked the wrong night and the hotel worked with me to make it right. It wasn't easy but they made it right and made me very happy and would stay again. Don't book and navigate at the same time. Amy was very helpful in making it the right reservation, the room is clean and beds comfortable. I always stay with best western and this is just another reason why I do.
The good: The bed was comfy and the room was relatively clean. There was running water. The breakfast was hot. The lobby is very nice looking. Check in and check out was smooth. The bad: Quick version- we had no heat on a below freezing night and the hotel didn't do anything about it, the third floor reeked of smoking smell and chemicals, and the pool was a wreck. Long version- This was actually the worst hotel experience I can ever remember. We arrived at 3. All was well until we reached the third floor. Our first impression was cigarette smoke, which was ironic due to all the non-smoking signs. I was getting nervous, but I really wanted this to be a great weekend, so I figured the room wouldn't be bad. The wall paper in the hallway was bubbling and peeling off the walls, but again, the room is what matters. We opened the door and were greeted by not cigarette smoke- thank goodness! But the air was cold and there was this strong chemical smell (probably to remove the previous smoking smell). We turned on the heat that was obviously not on and unpacked, heading off to the wedding that had brought us to Knoxville. We arrived back at the hotel around 10:30. The parking lot was full, so obviously they had a lot of business that night. We arrived at our room again after holding our breath through the hallway (yes, it was that bad) to find the room was frigid. It was unfortunate since it was near freezing that night. We also began to notice how strong that chemical smell was again. My husband said he could taste it. We fiddled with the heat, and realized that it was blowing out COLD air. I suggested going downstairs and asking for help, but Husband thought he fixed it/didn't want to move our stuff, so we climbed in bed. It was not fixed. After laying in bed for an hour, we were both shivering. We could hear people in the hall, outside, etc. My stomach was starting to feel nauseous from the chemical smell. I finally convinced Husband to request a room change. Downstairs, he is informed that there are no vacancies (I believe that b/c of the parking lot) and that there is nothing the hotel can do. He asks for a discount, but we "already received a discounted rate by booking through a third party." He asks if anyone can take a look at the unit, you know, since it is below freezing outside. The concierge calls out her 12 year old son to have him check the thermostat (not the unit). My husband declines this offer as the thermostat has two switches (cold and heat, auto and fan) and he can figure out that as well as a 12 year old. He comes back. We take the blankets off the other bed, huddle together for warmth and get over it since sleeping in our car in below freezing weather is a bad idea. That morning, we are still cold. We go down to an okay hot breakfast (salty eggs, but good everything else). It is warm in the rest of the hotel thank goodness. I REALLY wanted to swim in their pool and have some hot tub time before we check out. Those amenities attracted me to the hotel in the first place. Plus our room is cold. We get to the pool and its bottom is filthy. There are chunks of loose concrete littering the bottom and all sorts of things floating in the water. As an ex-hotel lifeguard, I was appalled. It MIGHT get cleaned once a week, every two weeks, when a hotel pool needs a minimal every other day cleaning. Needless to say, I skipped it and the hot-tub (hot tubs are typically unsanitary in the best hotels). We checked out earlier than planned. The morning concierge asked about the heat and offered an apology, but nothing else. Our luggage smelled so strongly of that chemical that now our car still smells of it, 24 hours later, not to mention our clothes and suitcases. Best Western, I would strongly look into the management of this hotel.
Generally, the hotel is very good. Always clean and orderly. Amenities are about standard (internet and free breakfast), and the pool and Jacuzzi are indoors, and very nice. With the exception of a very unhelpful front desk attendant 3 years ago, the staff has always been both friendly and helpful. The location (right off the highway) is perfect for jumping right back on when leaving. I would recommend this hotel to friends or family.
We have stayed at the Best Western PLUS strawberry for the past three years about 36 times! We have tried other hotels, but we feel that the BW strawberry has to be the best! The rooms are clean, warn and welcoming check in and check out. Wonderful breakfast area and over all a great place to stay.
The king suite on the first floor, non-smoking was roomy and well equipped. The bed was extremely comfortable. We liked that the bathroom had a timed heater. The only minor problem was the tub had a dripping faucet. Our check-in was efficient and the breakfast was quite good. I would definitely use this hotel again.
Wonderful clean hotel. Pool and hot tub were very nice and my family had a good time swimming. Staff was extremely pleasant when we asked for extra towels or blankets. We do not travel much and the thought of bed bugs/roaches scares us and we did a bug check before taking our bags in the room. The room was clean as can be, smelled nice upon entering. That is very important to us. We would stay here again if we come back next yr for the Dixie Classic!
Good location near highway 40. The facility was overall clean and maintained. Breakfast was typical of other Best Westerns. However, the breakfast staff was wonderful and friendly. The main complaint was the bed, it was worn out. I would not likely stay here again.
Beautiful hotel just lacks attention to detail by housekeeping. The night clerk was away from the desk for 10 minutes or more when we arrived. This young woman was annoyed to be asked about a malfunctioning TV remote and did nothing to replenish the lobby coffee. Other than this the property is very nice.
Went to Gatlinburg for the first time for a girlfriends getaway and loved it. Nice reasonable hotel. It was a grea t location to go tto the Smokies or visit some Wineries. The food at Parkside Grill and Calhouns was excellent
Good location , easy on and off access to highway 40, yet room was quiet with no highway noise..Large room with microwave and refrigerator. We took advantage of the small fitness center available for a morning workout , before a tasty breakfast of eggs, sausage and home fries, plus lots of other choices. Free USA today at front desk. Hotel staff very friendly and welcoming.
The facility is very nice and convenient to the interstate, gas stations and various restaurants. The staff was very courteous and helpful during check in. The breakfast was very good with variety. The room was VERY nice and the bed comfortable. If you're looking for a great place at a reasonable rate to stay do not pass this up.
Hotel appearance was pleasant. Reception staff was very helpful. We were traveling with a handicapped person confined to a wheelchair and needed a room to accommodate 3 adults. Explained what we were looking for and asked to view large rooms before committing to staying. This request was met as if it was a normal daily occurrence. Love that! Breakfast and internet were included included in the price. Another plus!
This location was not up to the normal standards of a "Best Western Plus". Smokey room, poor mattresses, no hot water, slow internet, no shampoo, sticky hairdryer. There is a new Comfort Inn Suites next door.
I stayed here with my family for two nights. I was a bit concerned by some of the other reviews, but we had a clean room and shower, and slept just fine. The morning staff was great, my only issue was; my wife asked for a milk for our kid's bottle at night. The evening front desk staff refused to get her a milk. We've never had a problem in any other hotel before asking for milk.
We were very satisfied with our stay. Th room was clean and did not reek of cigarettes like many other no-smoking motel rooms I have stayed in. The staff was extremely helpful and courteous. The breakfast was above average. We will stay here again if we are ever in the area.
Nothing particularly memorable about the hotel except that breakfast only goes until 9:00 a.m.---kind of an early cut off for leisure travel. The room was nice enough, bed was good but blanket on bed looked like it needed to be replaced. Our toilet was loud upon flushing, but it worked. The lobby has a cigarette smell, hallways too. I'd say this is an average-to-nice quality hotel in a good location for travel and fast food or chain restaurants.
Several things wrong with room, like faulty lamp, toilet didn't flush, and beds were old and uncomfortable, and whole ground floor smelled. room rate was more then internet quote. They would not honor one of their own discount coupons we had. The manager said there was a big event in town so he could not honor it, plus we were getting their last room. we watched 3 more people, without reservations, check in after we did. The evening desk staff was not friendly or helpful. We stay at best westerns as often as we can. They always seem so accommodating and very helpful and friendly. Rooms are usually clean and beds comfortable, never a complaint, however this best western was extremely substandard for that chain. Worse stay we've ever had at a best western.
Went off other reviews that said this place was nice. Yes, it seems clean but that was the only plus. The beds were extremely flimsy and uncomfortable. The linens were thin, old and rough. Pillows were not plush. The room temperature didn't regulate well and was noisy. My daughter had better bunk mattresses at camp than the poor mattress on the sofa pull-out. I could hear every door that closed in our hall throughout the night...when the noisy air wasn't running. Last, the coffee was horrible.
The staff here is very kind and helpful, with only your wants and needs in mind. They offer excellent customer service and check you in and out in an quick & efficient manner. Rooms are clean and well stocked. They also have a Rewards program that you should check out as well!
This was one of the best hotel we have stayed in. Everything was excellent. If all best western hotels was like this one we would use more often. The rooms where clean and the beds where very comfortable.
Very friendly staff. The staff was very informative of the accommodations and amenities. The King Suite was an excellent value. The hotel has non-smoking and smoking rooms. Non-smoking was very nice. Smoking rooms smelled strongly of smoke. We opted for a smoking room due to limited availability in the area.
Our family had a block of 9 rooms, and they were able to keep us all together, even with a big football game that weekend! Rooms were nice and spacious, with a mini fridge and microwave. The night desk clerk, Daniel, was awesome! Our family gathered in the commons, after the wedding, and he was helpful in ordering pizzas, and was an all-around gracious host! Housekeeping staff was very friendly, and made you feel welcome! I would recommend this hotel!
I booked my reservation threw price line, because I had death in the family, however when I called and spoke to Amy she stated if I needed an handicap accessible room it would be an additional $95, and if I needed to check in before 3 it would an additional room charge. When I arrived at the hotel I was greeted by a beautiful lady name Laura. She informed me that she had to redo / fix my reservation because Amy had took my room for herself knowing I needed a handicap accessible room. She apologize and couldn't understand why an employee would take a guest room for herself. Laura did get us checked in early. There were a few pleasant employees Debbie (housekeeping ), Elizabeth (cook), Laura (front desk). I'm real big on customer service and Amy ruined this already unpleasant visit for me. It doesn't take much to please a guest, however it's easier to lose guest with unpleasant attitudes.
We stayed one night on the way to the Myrtle Beach. The hotel was clean, the staff friendly and check-in was quick and efficient. Our room was number 220 at the end of a corridor. It is next to the exit that leads down to the pool. Convenient if you have children. We were afraid there would be noise from constant slamming of exit door, but we had no problem with it during our visit in the off season. Our room had one king bed, which was comfortable. The free wifi was adequate, but there was also an Xfinity hotspot available for us to choose. I was impressed with the quietness of the air conditioning unit. My husband loved the workout room since he always uses a treadmill. It was in great shape and we noticed the reclining bike, free weights and bench were also in good condition. Breakfast was good, hot, and area kept clean. Only exception to our stay: the pool was fine, but the hot tub did not work at all. There was no sign posted about it being under repair. Cracker Barrel restaurant was just across the highway intersection. Burger King and KFC are next door.
Based on reviews was not expecting much . But a very pleasant experience. Young man checking us in was friendly and efficient. he recommended Puelo(SP) just 100 yards away and told us we got a discount if we showed Key. had a very good dinner . Nice room , indoor pool and hot tub, everything was clean and modern. Pretty good breakfast, but the lady in charge of breakfast abit to perky at 7am in the am. Will be going through the area again ina couple of days but got a different hotel on Hotwire drat
Staff at check in was helpful but not friendly, First room shown the hallway smelled of cigarette smoke, second room was on second floor, comfortable and water was hot, approximately 230 am I heard water dripping in bathroom, apparently the room above had a plumbing leak that was coming through the celing in my room bathroom, reported the leak and was offered to switch rooms but at that hour I declined
This is in a good location, for me, east of Knoxville. There are restaurants and gas here too. The room has the fridge and microwave I now expect. I always use a fridge and never the microwave. There is an indoor pool, workout area and computers, but I didn't use them. The wifi is fine but the instructions for username / password weren't clear. They recommended a restaurant next doorish which I loved. When I came in they told me to park my Harley under the portico roof which is much appreciated.
I was traveling home from a visit in VA. Stopped for the night with no reservation and was able to stay at the Strawberry Inn, Knoxville. It is a beautiful hotel and very clean. Staff is friendly. Breakfast was usual breakfast fare and fine. I would definitely stay here again.
We travel to Tennessee on a regular bases to visit our son at the University. For the past three years we have stayed in this hotel more than 50 times and I can say we have never had a problem! It is like visiting with your family when we arrive! Great location: near the shops and downtown at a much better price.
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