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Best Western Plus Hotel Kansas City Airport-KCI East, Kansas City

4.0/5  - basé sur 663 notations.
11130 N Ambassador Drive, 64153-2013, Kansas City, United States - visualizzare mappa

Se sei in cerca del posto perfetto per un viaggio di lavoro all'insegna della produttività o di un posto in cui divertirti e all'insegna dell'avventura, questo hotel di Kansas City fa al caso tuo. Gli ospiti in viaggio per affari apprezzeranno la vicinanza a numerose aziende, tra cui Harley Davidson®, CECO Construction, Dairy Farmers of America, DeLaval, Toyota, Sony, Multivac e molte altre aziende della zona di Kansas City. L'hotel è inoltre a soli 1,5 chilometri circa dalla famosa mostra SkillsUSA TECHSPO, organizzata presso il centro esposizioni KCI. In alternativa, potrai svolgere le tue riunioni informali presso il campo da golf Tiffany Greens, situato a soli cinque chilometri circa da questo hotel di Kansas City. Con l'aeroporto internazionale di Kansas City a soli cinque chilometri circa da questo hotel del Missouri, potrai spostarti facilmente. Offriamo anche un servizio di navetta locale gratuito da e per l'aeroporto e le attrazioni situate in un raggio di otto chilometri circa. Rendi più eccitante il tuo soggiorno: a pochi minuti di distanza dal Best Western Plus® Kansas City Airport-KCI East troverai il parco acquatico Tiffany Springs, il casinò Argosy, il Livestrong Sporting Park e l'autodromo Kansas Speedway. Gli ospiti potranno inoltre dedicarsi all'esplorazione della zona visitando il battello a vapore Arabia, lo zoo di Kansas City, il quartiere commerciale Zona Rosa e il Museo nazionale della Prima Guerra Mondiale. Sei in città per un torneo di pallavolo o di baseball o per assistere a una partita in prima fila? È con vero piacere che accettiamo prenotazioni di gruppi. Goditi un po' di relax all'interno del nostro hotel e apprezza la tranquillità della nostra piscina coperta riscaldata. Sfrutta i servizi a valore aggiunto dell'hotel, tra cui accesso alla palestra, reception aperta 24 ore su 24, business center, servizio di navetta locale e molto altro ancora. Il nostro personale cordiale è a tua disposizione per illustrarti i servizi meeting offerti dalla nostra struttura. Grazie ai numerosi servizi di cui sono dotate le nostre ampie camere, ti sentirai esattamente come a casa. Le camere pulite e comode in questo hotel di Kansas City, ristrutturato di recente, offrono televisione con oltre 50 canali in HD, microonde, frigorifero, scrivania, Wi-Fi gratuito e molto altro ancora. Dopo un sonno ristoratore, svegliati ogni mattina con una deliziosa colazione all'americana completa gratuita. Per un viaggio indimenticabile a Kansas City, prenota al Best Western Plus Kansas City Airport-KCI East.

Best Western Plus

Hotel Kansas City Airport-KCI East

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2016
GreenLeader Bronze
 
Basato sul parere di 664 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
320
Molto buono
219
Nella media
78
Scarso
21
Pessimo
26
CONSULTARE I PARERI SU
Affari Affari
129
Business Business
99
Da solo Da solo
80
Di coppia Di coppia
98
In coppia In coppia
145
In famiglia In famiglia
235
Viaggio con amici Viaggio con amici
51
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Good place to stay!"

4
11/07/2018

This is a nice hotel. Check is was easy and the staff was friendly. Our room was clean and the beds weren't bad. The breakfast had lots of options. We were on the second floor and did hear people in the room above us most of the night. The hotel is off the interstate but it was surprisingly quiet. You don't get the hustle and bustle of the city here at all. There is also a pond just across the street with a walking/running trail around it. One downside is the gym. At first glance it looks just fine but you go to use all of the equipment and it is broken. I know hotels don't put a lot of money into their gyms because they don't get used very often, but if you say you have a gym them you should maintain it. The gym is not a deal breaker and we would definitely stay here again if we are in the area. Great for families, singles, or couples.

"2018 Road Trip"

4
09/07/2018

We stayed here two nights during our 4000+ mile family road trip. We took the advise of previous travelers and requested not to be placed in a 3rd floor room. This was apparently a good choice as the front desk clerk said they have problems cooling those rooms properly. Pros - • The staff (with the exception of one person) were quite friendly. • The breakfast was enjoyable with a decent variety. • A laundry facility was available (one washer/one dryer). • The room and bathroom were both quite clean. Cons - • The walls are quite thin... which meant we could hear a lot from out in the halls, other rooms, and outside (airplanes and cars). • The track on the treadmill in the gym slips, making it dangerous to run on. • The room, although furnished well, was quite cramped for our family of 4. • Although we did not need it, the button for the first floor in the elevator was not working.

"Convienent Location! "

5
03/07/2018

Stayed here on a quick trip for work, worked out great that it was so close to the airport! They had a large pool and a decent size workout space, they also had a large business center, and a meeting room available. Best of all a free shuttle to the airport!

"Not free parking!"

2
02/07/2018

We booked this hotel to take advantage of the wonderful free parking that the hotel offers per Trip Advisor, and we get here and parking is NOT free. They charge $6 a day to leave vehicle here, but it's a “free shuttle”

"A Bit Warm"

3
01/07/2018

On a recent stay, my husband checked in first. As another reviewer mentioned, it was on the third floor on a hot summer night. After the air didn't bring the temp down, he called for maintenance. The maintenance guy checked a few things, then said he couldn't fix it. They brought him the key to another room. (Also on the third floor.) I arrived on a late flight. When we got to the hotel room around 1 am, it was hot in the room. It got somewhat better as the trip went on. The room was clean. The crew failed to clean our room one day. The hotel is okay. I would probably choose somewhere else next time.

"Enjoyable"

5
19/06/2018

Stayed there and would recommend it. The pool is open 24 hours I believe? The kiddos loved that! The rooms were spacious and clean. The laundry facilities clean and easy to use. Very convenient to the airport less than 10 minutes away. Would recommend it to anyone.

"Wonderful experience "

5
18/06/2018

My family & I had an EXCELLENT visit here. The staff was absolutely great, especially the GM, David. He really went above & beyond to make sure we had a pleasant experience. I would definitely recommend this hotel as a must stay.

"Great Stay"

5
08/06/2018

Very nice stay while in town for a conference. Very comfortable and quiet. There was a discrepancy in my reservation, but all was taken care of quickly and professionally. I highly recommend this business

"You get what you pay for"

1
01/06/2018

If your looking for a place to sleep and you don't want to spend a lot of money then you MIGHT want to stop here. If they try to put you on the third floor in the summer you better set the thermostat to 60 degrees and go out to an air conditioned restaurant for about three hours.

"Great airport hotel"

5
31/05/2018

This hotel was great, especially for an early morning trip to the airport. We turned in our rental car and were picked up by the shuttle and taken to the hotel late in the evening and the shuttle was there early the next morning at 6 to take us to the airport. Hotel room was lovely and beds were great!

"Great receptionist"

5
30/05/2018

Our check in lady was very friendly and helped us get all settled in. She gave us good tips on using the rewards program. With the air on I didn't hear the airplanes. Everything was clean and well kept.

"Park and fly"

5
28/05/2018

We had an early flight so stayed here one night. The free hotel shuttle leaves twice an hour, but if that time schedule doesn't work a taxi or ride won't be expensive. Like most BW+ this hotel was better than basic accommodations but not luxury. There were 2 people working at the desk when we checked in and both were nice and helpful. Our room was clean and had everything we needed. The only weird part was that they designed the closet to be right outside the bathroom door so if the door is open you can't get into the closet (and vice versa). I've stayed in probably 10 different hotels around the KC airport and this was a great value for the money and will definitely stay again.

"Disappointed!"

2
22/05/2018

We have stayed at this hotel before and it has definitely gone down hill. The hotel is becoming worn looking. Security was an issue. The outside door by the elevator was always open because the lock was broken and it would not close. Two wet cleaning rags were left on our bathroom floor. The breakfast was cold and they did not quickly replace items that were gone. We will not be back!

"Great place for a training!"

5
21/05/2018

The coordinators of the training I went to said that the staff was the best they'd ever worked with, very helpful and friendly! The rooms were clean and comfortable, had all the amenities that I needed, the breakfast area was fantastic with lots of choices, the hot food was hot and cold food were cold. Overall, an excellent stay. I am grateful!

"Great location, nice place"

4
18/05/2018

Although not a destination hotel, this was a fine place with a very nice staff. The location was pretty much perfect to the airport, and next to the freeway to allow quick, about 20 minute, access to downtown Kansas City. If you are looking for a resort, not here, but if you are looking for a comfortable, clean place to sleep with a decent breakfast in a convenient location at a reasonable price...this would be a great choice.

"Nice stopover spot!"

5
12/05/2018

Really enjoyed the hotel overall. Clean, loved the pool where the four of us held our own water aerobics class! Only problem whatsoever was a missing light bulb in one of the lamps and the desk clerk couldn't help since maintenance wasn't on duty. More of an aggravation than real problem.

"Best Western (no) Plus"

3
10/05/2018

The location to the airport is perfect. But everything else was just average at best. The doors slamming was a real issue. If you are a light sleeper, stay away. The rooms are dated but clean. Breakfast again average. I've had better at other Best Western Plus.

"Refused to stay though reservation was guaranteed"

1
09/05/2018

Had garenteed reservation here for two friends traveling together in April, one night for easy access to airport as well as free breakfast and free shuttle, as we had flights at two different times. I had never been to KC area before. Arrived late, after 9 pm. Thought it was a little odd that clerk had her mid sized dog behind the desk with her, and this made me wonder how secure area was as two women traveling alone. Checked in and went to look at room before bringing in bags ( a long time practice of mine!). Hotel was obviously not new, and looked in need of carpet replacement and some updating, but could have been worse. Found room, opened door, turned on light, and entered room, I turned to close door and found BUGS (Roaches!!) running down the inside of door. That was it for me, looked no further, told my friend we were not staying, and we both went back to desk. I told them what I had found, and requested to be let out of my reservation with no charges to my credit card.... she did not argue at all ( actually said almost nothing). She unregistered me, said there would be no charges, and we left! We went next door to Hilton, told them our circumstances, and got a good clean room there. Hotels with obvious cockroaches are not for me, who knows what I would have found ( or brought home with me) if I'd looked further. Yuck. Sorry, but I would NOT Recommend this hotel. Reservation was made through AAA, and I have reviewed there as well.

"DJ"

5
08/05/2018

We stayed over for the night before flying out on vacation. We left our vehicle at hotel and used hotel airport shuttle and were very pleased with the service. Hotel rooms were clean and breakfast was good.

"Not happy"

1
04/05/2018

Travel quite a bit and some of Best Western inn are great not this one. Everything was clean but rooms transmitted noise. Included breakfast was poor compared to peers-no utensils out of most food early. Checkout was at 11, we were little late but 11:10 pounding on door yelling checkout in broken English and calling the manager. Advice plenty of local hotels chose the competition

"Nice Place"

4
04/05/2018

The exterior didn't look like the pictures online but the inside was nice and the staff was very nice. Good breakfast selection. Close to a lot of things! Check in was easy and so was the check out process!

"Average Best Western"

3
30/04/2018

I am a happy Best Western customer. This one was very average. It was noisy, no express check out, or upgrades offered. I didn't see an employee in the breakfast area. The price and location were good.

"Great stay!"

5
28/04/2018

This hotel is located right off I435 and easy to get to get in and out. We were pulling a boat and there was plenty of room to park it in the large parking lot. The hotel was recently renovated (no carpet which was a huge plus) and has reasonable rates. The rooms were large, very clean and the staff was extremely friendly. Oh, and the hotel is pet friendly. I would definitely stay here again!

"Great!!!"

5
26/04/2018

This was one of the best trips because of the very friendly staff, clean and worth what you pay. I would highly recommend this location and will stay there again. Thanks David and everyone else for going above and beyond!!!

"After a long haul flight ...."

5
20/04/2018

This place is close to the airport and serves as a great resting point before or after the long haul from Sydney. There are great delivery food services and restaurants close. The staff have recommended some great meal delivery options and the place is clean and tidy.

"Staff that we worked with was great."

2
03/04/2018

If all I was rating was the staff and their trying to make it a good stay it would be a 5. The bed was great and the 7 floor room was great i loved the pillows, a upgrade from most. Then on the other hand the 7th floor was the only floor open I was worried about making it up every time I road the elevator. Just staying one night and I saw that it is under construction but no hot water that morning is a big deal. I had asked that Best Western reservations that were ever they send me have a hot breakfast. They told me that night after we were in the room that the health department had shut them down from serving breakfast. What they gave for me and my wife was a breakfast bar one, a quarter size muffin one and three bottles of water. Did not get that. The Pool was not open. You have nothing but a room to offer at this time.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
I apologize but this is not our hotel as we do not have 7 or more floors within the hotel; we only have 3 floors. We also have a full hot breakfast with many different selections. Please reach out to TripAdvisor and have them transfer this review to the actual property you stayed at. Sincerely, David Craig General Manager Best Western Plus Kansas City Airport KCI East

"Could have been better ....."

2
02/04/2018

I was disappointed with this hotel . First - when I checked in - there was no one in front office . I had to call to get help - this is a good start of staying here . Second - the gal who checked us in the room was not friendly - she didn't greet with warm welcome to hotel . She was very cold and looked like she wanted work somewhere else- I was disappointed with the way I was “ welcome “ here at hotel .

"Staff was great."

2
29/03/2018

If all i was ratting was the staff and there trying to make it a good stay it would be a 5. The bed was great and the 7 floor room was great i loved the pillows, a upgrade from most. Then on the other hand the 7th floor was the only floor open I was worried about making it up every time I road the elevator. Just staying one night and I saw that it is under construction but no hot water that morning is a big deal. I had asked that Best Western reservations that were ever they send me have a hot breakfast. They told me that night after we were in the room that the health department had shut them down from serving breakfast. What they gave for me and my wife was a breakfast bar one, a quarter size muffin one and three bottles of water. Did not get that.

"Needs soundproofing "

1
29/03/2018

We had an early flight the next day so we stayed the night as it close to the airport. Bad move! The hotel looks okay but don't expect to have any sleep at all. You'll hear noises from cars on the road. The walls are so thin that we were so disturbed by the footsteps and the running up & downs from upstair neighbors & the shutting of doors felt like a slam! We would never stay here again.

"Clean"

4
19/03/2018

The hotel was a little on the pricy side for the accommodations but at least it was clean and in a decent area. It's a bit further away from down town that I would have liked but it was cheaper than the downtown hotels. The toilet seat was messed up which caused it to be uncomfortable. The breakfast was “edible” which is on par with most hotels I have stayed in. The indoor pool was “heated” but still freezing.

"Noisy and felt unsafe"

1
19/03/2018

Room was adequate. Bed was hard. Breakfast on Sunday seemed to end earlier than other places I have stayed. Hotel was just noisy. You could hear walking down the the hall, all doors closing. My room was adjoining to another and there was some sort of a disturbance at 3:15am. It woke me. I heard yelling and cussing. It sounded like someone was running and then fell. I reported to the front desk. The didn't see anything on hall cameras. They came up and told them to quiet down. I later heard them call and ambulance and it soon came and left with a man on a stretcher. It was terrifying. I also noticed that all side doors did not require your key card. You could just open it and walk in. There was no parking available. I kept circling the lot and someone finally pulled out. I didn't rest well and didn't feel safe so I will not be returning.

"Excellent experience"

5
19/03/2018

Upon check-in, Alexis and Amanda welcomed us with warm smiles and a thank you for coming to the Best Western. We had a great conversation and provided with 2 welcome bags of 2 bottles of water and snacks for the 4 of us. The room was clean and exactly what was requested - a low floor with 2 queen beds. Breakfast was good to - hot oatmeal, the ability to make fresh waffles in addition to hot eggs and sausage along with other items to make breakfast easy and relaxing. We will definitely be back thanks to Alexis and Amanda.

"Disappointing BW Plus"

3
18/03/2018

Living in the PNW where the BW Plus brand is an upgrade from the standard BW, I was disappointed in this hotel. The staff were the best thing about it. However, the room was less than I expected. Very basic with cheap soap and shower amenities. The coffee maker and coffee supplies were also low budget and the coffee came out like water. The breakfast was so underwhelming that I just grabbed granola bars ( a nice grab n go feature) and a coffee to go. The coffee at the breakfast room was much better than that in the room. Noise was an issue. When the person in the room next to me came and went, it sounded like they were coming into my room. Airplane noise was worse than expected, plus the highway is right behind the hotel too. Parking was limited. When I had to extend my stay a night, I booked elsewhere.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for your review. I do apologize for not meeting your expectations for being a Plus. I would like to let you know that we are doing a full remodel of our lobby which will include a bar and bistro. We are also upgrading all of the rooms with new furniture, artwork, etc. We purchased this property only a year ago and it is taking a little time to work up and make improvements from the previous ownership. My staff and I work very hard to make sure each guest has a wonderful visit and my housekeepers work hard to make up for the no so dated guest rooms. We know we need to modernize but it takes a little time and we will get there very soon. We hope you had a nice visit to Kansas City and hope you will give us another chance in the future.

"clean and comfortable"

5
11/03/2018

Best Western Plus is definitely trying to compete with Hampton Inn. This one even had duvets similar to what they have in a Hampton Inn. It was clean, comfortable, and excellent breakfast with a lot of choices.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for the wonderful review! We truly hope you enjoyed your visit and had a nice time in Kansas City. We are adding a bar and bistro to the hotel in the coming months so please come back and see the changes.

"Clean. Affordable. Good Location."

4
12/02/2018

We spent a couples evening out here. The room was as advertised and very clean. The breakfast was excellent with a good variety of cold and hot options. The spa tub made for a relaxing evening. The only thing I would complain at all about is the noise from other rooms. We could hear a little too much noise from the room next to us. I would recommend this hotel. Location is a convenient hop to the city.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
We are thrilled to see you had an enjoyable visit to Kansas City! I do apologize for the noise and hope that you were still able to relax during your date night. Please come back and see us again soon!

"Weather"

5
07/02/2018

Near Airport. Offers shuttle service to Airport. Offers long term parking for a fee. Stayed over night to get ahead of possible weather problems. Weatherman predicted heavy snow and possible ice. Weatherman was wrong.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for your review! I hope you enjoyed your stay with us during what could have been a strong storm. We're happy it passed and you were able to make it home safely. Come back and see us!!

"Great Hotel if you need close to MCI"

5
11/01/2018

Great hotel with great staff and services. I would recommend this hotel for business or leisure. We needed a place close to the airport and would allow us to leave our car between air trips and they accomodated our request.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for the kind review. I am so happy we were able to meet your requests during your travels. Please come back and see us in the future! Sincerely, David Craig General Manager

"Ok"

5
10/01/2018

Nice hotel, comfy bed, the floor could have been vacuumed better, the breakfast was good,except the bread was hard. The bed was comfortable, the room was modern. The swimming pool was nice. There was a nice computer center with free printing that is handy.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for your review! I will address your concerns with my housekeeping and breakfast attendants to make sure and watch for these issues. We truly hope you have a nice visit to Kansas City! Sincerely, David Craig General Manager

"Always a pleasant stay"

5
07/01/2018

This trip I was helping a friends sister get her disabled military husband closer to a smaller VA by driving their truck with a trailer to their new home in Missouri. After dropping off the truck I was flying back to Florida the next day, Best Western had free shuttles to restaurants and the airport which made it easier to get something to eat and to the airport when you have no vehicle. The rooms are always nice and comfy beds with great staff at check in and check out and the shuttle drivers. Best deal for the money.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for the review. I'm so happy we were able to accommodate you with everything you needed. Please back back and see us again soon as we will be adding a small bar and bistro to the hotel that I think you'll enjoy! Thank you again!! David Craig - GM

"NYE Celebrations"

4
05/01/2018

We got a pretty decent deal on a room through Trip Advisor. We decided to go to KCMO to celebrate New Year's. The hotel was clean and the staff was friendly. Our room was quite cozy. It was a nice stay. The breakfast was good the first morning, and then it was sort of blah after that.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for taking the time to review the hotel. I hope you had a wonderful New Years. I will make sure and speak to my breakfast staff to make sure they keep providing different varieties each morning. Please come back and see us in the future! Sincerely, David Craig General Manager

"Nice overnight stay"

5
04/01/2018

Was a nice stay except for the wild screaming children playing in the hallway on my floor. But that's not the hotels fault, it was the rude unattending parents to allow it, even after speaking to them

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for taking the time to review your stay with us! I do apologize for the noise and will make sure my staff takes more effort in walking the hallways to make sure the floors are quiet in the evenings. Please come back and see us if you make it back to Kansas City! Sincerely, David Craig

"Unreliable Shuttle!"

1
02/01/2018

My husband had a flight at 6am, and let them know when he checked in the night before. They said the shuttle would be ready at 4:15. He got down to the lobby and waited, and their OWN SHUTTLE DRIVER did NOT show up. My husband HAD to be on that flight, in order to get back to work. There is nothing more stressful than knowing you are 2 miles from the airport but cannot get there because of someone else's irresponsibility. We have stayed at this hotel a few times because we are frequent travelers and we WILL NOT use this hotel anymore. We cannot risk missing our flights because their shuttle driver is too lazy to come to work.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
I am deeply sorry for the inconvenience we caused for your early morning flight. I would like to assure you that we have one of the best morning drivers in the Kansas City area as she works 7 days a week for us from 4am-10am and this has never happened. I assure you that it will not happen again. We do encourage you to please come back and stay with us so we can definitely make it up to you. Again, please accept our apologies. Sincerely, David Craig

"Terrible Experience"

1
27/12/2017

It was so noisy that at 3 a.m. I relocated to another room because the staff did not know how to get the room next to me quieted down. The staff at the front desk was more interested in trying to argue with me than assist.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
We do apologize for the experience you had. I will address this with my staff and make sure this never happens again. We truly hope you give us another chance in the future to make this right for you. Sincerely, David Craig - GM

"Easy Peesy place to stay by the air port"

5
24/12/2017

Looking for an inexpensive place to stay with shuttle service to the Airport, this is the answer to your problems, and they have an indoor pool, to relax before the flight. First shuttle out at 4am is in time for any early departure, only a couple miles to the airport.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
I'm so happy to see we were able to get you everything you were looking for. We hope you had a nice visit when you came to Kansas City and we hope to see you again!

"Helpful Staff and Great Breakfast Selection"

5
24/12/2017

The gluten-free and non-dairy options on the breakfast menu were the best I have seen. Other options for my companion included a great selection. Very comfortable bed helped ease the effects of back pain. Friendly and helpful staff offered shuttle service to a nearby pharmacy so I could fill prescriptions. Would stay again. Great value.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for the review! I plan to expand our gluten free items to our sweet breads and bagels as well. Come back and see us again and I'm sure I'll have these other options for you!

"Overnight Stay"

3
23/12/2017

Had and early flight out so we drove up the night before to get some rest. Unfortunately a large group was also staying who spent all night in the hallways visiting until we left at 4am. No rest but otherwise the rooms are decent and staff is friendly. Offers parking while away on your trip and provides transport to and from airport.

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
I am truly sorry for the inconvenience you experienced. I will make sure to have a word with my staff to make sure and step up the frequence of walking the floors to make sure this doesn't happen again. We do hope you had a great visit to Kansas City and an easy flight out in the morning. Please come back and see us so we can make it up to you!

"Meets the needs"

4
17/12/2017

Not a bad stay. We are BW Rewards members so we stay at Best Westerns often, and It is the cheapest in the area. Its next to the airport. It is an older hotel so it's not high class, but it's not dirty either.

David C, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for taking the time to review our property. We appreciate your feedback and business. I would like to let you know that we are adding a bar and bistro to our lobby, plus a full renovation of the lobby area with guest room updates to follow this next year. Please come back and see the changes we make in 2018. We would love to have you back! Sincerely, David Craig General Manager

"Clean,comfortable and convenient."

5
06/12/2017

Clean, comfortable hotel located 7 minutes from airport . Free shuttle service starting at 4:15am . Good value and convenience , especially for early airport departure . Free breakfast and parking provided .

"Nice stay close to airport!"

4
06/12/2017

Traveling on business stayed here overnight for an early flight. Very accommodating staff, had free shuttle which picked me up from rental car and then to airport in the morning. Room was comfortable and very clean. Don;t care for (money saving) halogen lighting in the room-way too harsh and hard to read by due to the unnatural wavelength. Couldn't tolerate for a long stay for sure. Otherwise for overnight was just fine. 10 min to airport. Not many restaurants close by but they offered to provide shuttle to and from!

"Very great stay, would stay again"

5
01/12/2017

This hotel was one of the lower prices in the area and if you think price denotes quality this hotel defies it all. The check in was easy and quick. The hotel has a swimming pool and exercise room which I used neither of but they looked in good shape. The room was an excellent room for the price point. It was modern, clean, comfortable, what else do you want for a great price? I slept very well, the bathroom was very nice and had excellent hot water. WiFi was easy to connect to and use. The breakfast was decent with make your own waffle to some good tasting biscuits and gravy with sausage. For the price you can't beat staying here. The room was also equipped with a mini fridge and microwave. Didn't use them but thought I would mention they are available.

"Good place to stay; near airport. Pleasantly surprised"

4
29/11/2017

Hotel was nicely decorated; was clean and modern looking. Breakfast (free) was good; location was very convenient to the airport. Decent amenities for a discount hotel (thank you!) Recently renovated and nicely done. Outside appearance was also very good. Free Wi-Fi!

"Would stay again"

4
27/11/2017

The hotel was close to MCI, which was convenient. The rooms were fine. The internet was a little slow, but with the holidays, I figured it would be. My only issue was the water in the shower wasn't very hot. When I told the front desk staff at check-out about this, he seemed genuinely concerned. Said they would "take a look at it". Fingers crossed. I would stay here again.

"Great for early morning flight"

3
26/11/2017

My family of four stayed there a few nights ago, since we had an early flight out of KC the following morning. Check in was a breeze, and the room was spacious. To call it dirty would be unfair, but it was definitely not sparkly clean. The doors all slam when they close, which can be jarring. Overall, breakfast was adequate, and getting to the airport the next morning was easy.

"Poor Hospitality"

1
14/11/2017

Front desk when coordinating shuttle service returning to the hotel were unnecessarily rude and short - and made for an unpleasant experience. I'd suggest looking elsewhere for a family friendly hotel at KCI

David C, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
I would like to thank you for your review from your most recent stay with us. I assure you that our staff are some of the friendliest in the area but they may have been overwhelmed at the time; although, this is not an excuse for how you were treated. I will make sure to address this with my staff so they may understand your feelings. We know you have many choices when you travel but I truly hope you give us another shot in the future so we can make it a better experience. Sincerely, David Craig General Manager

"Business meeting in Kansas City"

5
11/11/2017

This was a very convenient location to the airport and a great experience overall. Nice and dark room for sleeping and a very comfy bed. Food choices were great for the most part, loved the biscuits and gravy although I should've had the healthier options...I will be back!

"Quick stop in KC"

4
09/11/2017

Totally enjoyed the peaceful stay in KC! It was easy to drive around & get to downtown! Staff was pleasant & assisted with the stairs. Parking in back is challenging but doable! Bellman will assist if you ask.

"great property"

4
08/11/2017

Good rooms, great breakfast, nice property. Very safe. Only wish it was closer to restaurants. All staff was very kind and helpful. I traveled alone and I felt very safe. I would use this hotel again.

"Kansas City stay at the Best Western near KCI"

4
07/11/2017

We will stay here again. The location met our needs quite well. Staff was helpful and hotel was clean. Very nice breakfast. Our only issue was the internet in the rooms was not reliable but hopefully that gets better before our next stay. I should have tried it in their Business Center.

"Pragmatic choice for KCI"

4
04/11/2017

We wanted something clean, yet pet friendly. The two do not often go hand in hand. The rooms here are clean and well-maintained. The room did not feel like a “pet” room. Our two toy poodles have never seen a flea or tick, and we're confident that they still haven't following our stay here. As is the case with many hotels, this location should invest in soft-close mechanisms for the doors, higher STC doors, and acoustic treatments on the corridor walls. We could hear the opening and closing of doors resonate throughout the hallway all night. It's a real drag when you're a light sleeper and the night owls wake you up with slamming doors all night.

"Free shuttle a big plus"

4
22/10/2017

I have stayed at this hotel in the past and one main reason is the close proximity to the airport and the free shuttle. Rooms are comfortable and the breakfast is good. They even have muffins and fruit to take along if we have a real early flight.

"Accommodating staff"

5
18/10/2017

We needed to be at the airport by 4:15 AM, which was the time that the shuttle driver normally arrived for work. The manager asked the driver to come in 15 minutes early, and she did that. They were all very helpful.

"Kansas City Airport Best Western stay"

2
16/10/2017

My online reservation did not connect with the front desk. The attendant was argumentative saying I had no reservation until I produced my copy. Then I had to ask if there were any rooms and if so could I have one? The room was dingy, not very clean, remote needed a new battery, which they promptly provided, dead bug in bathroom, stains on bed skirt and the air conditioner/heater so loud I could not sleep. If the weather had been better and it was earlier in the evening and I was not so tired I would have left for another place and asked for a refund. I can't even imagine how hard that might have been. I did leave my car and use their shuttle service and that was good.

BestWesternHotels, Corporate at Best Western Plus Kansas City Airport-Kci East, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"The hotel was clean and breakfast menu was good. The check in person could have been more understanding ."

3
15/10/2017

The check-in person was not very accommodating and would not listen to what we were trying to tell her and as a result it took us an hour to check in which was rather embarrassing. It turned out that it was the motel computer that was defective and would not take our card. She should have called a manager for help. She finally tried another computer which took our credit card..

"Simple, clean, comfortable sleep"

5
09/10/2017

The staff make this hotel what it is. They are kind people who want to help the customer feel welcome. Breakfast foods were as expected. Shuttle to the airport couldn't have been easier. I had a room with a couch, refrigerator, and microwave.

"The staff was amazing and the hotel was very comfortable"

1
09/10/2017

Upon arrival the staff greeted me and were very friendly and helpful. Whenever I came to the lobby they greeted me and were helpful with anything I asked, they were wonderful. The room was great, bed was very comfortable, love the pillows, and the Internet was perfect for what I was using it fo, Even to watch my Netflix! I left before breakfast still have no idea what the buffet with like.

"Close to the freeway"

5
08/10/2017

Its right off the freeway with good parking and services nearby. Staff was helpful getting me checked in and taken care of. Was glad to get a nice place to stay with comfortable rooms I could rest in.

"Best Western Review"

5
02/10/2017

Great place to stay. Excellent treatment, and extras. I will definitely stay again in the future. I will also tell all family and friends of your service and all things included. Loved the free wi-fi, This is always a plus to have.

"Great place to stop"

5
02/10/2017

It's all good here. The place is clean, quiet and comfortable. The shuttle to KCI starts at 4 am so there was no pressure to make our flight. We always stay here for the park and fly. We didn't try the breakfast as our flight was too early. They did have some grab and go goodies and hot coffee.

"great place"

5
02/10/2017

The hotel was clean, looked very nice. The breakfast was great. Staff were friendly and very competent. The rooms were modern and the beds were very comfy. The layout of the lobby was very nice and inviting. We also swam in the pool and it was very clean and nice temperature.

"Just an average hotel"

3
25/09/2017

Thought for the money we would get more than an average hotel. It was clean, but nothing special or nice. Breakfast was just ok as well. Mostly precooked pre-made items and overly ripe fruit. The floor in our room was not level either it was like it had a sag in it. Thought that was kind of weird.

"Worst hotel stay ever"

1
23/09/2017

Room smelled and was full of bugs, hot tub worked when it wanted, bed uncomfortable and staff uncaring about reports and did nothing to fix. They didn't offer me a room change. I couldn't eat in the room I knew in minutes the bugs in my room woukd be in my food. I will never come back and neither should anyone else!

"Just a ok place to stay"

3
21/09/2017

Room just ok, food ok. The towels had hair embedded, even found one with a pubic hair....GROSS! It doesn't take that long to check towels! Internet was slow and when on business I need better internet. You have to drive a couple of miles to find a decent supper.

"Bugs"

3
19/09/2017

This is our lodging choice when we fly in/out of MCI, we have stayed there many times as a matter of fact we are booked there two more times in October. We stayed there last night 10/17/17. When I entered the bathroom to take shower there was a silver fish bug crawling up the wall. We had some things in a plastic bag that I could empty out so I could catch the bug. The next morning I took the bug to the front desk and told them I expect a bug free stay. They made a note of my complaint and offered me a $10.00 discount. I told them to keep the $10.00 just get rid of the bugs. So for we have not seen any in our luggage

"Great place! "

5
17/09/2017

We stayed only one night but the staff was professional and nice. We got a king room on the first floor. It was quite and clean. Not one complaint. The breakfast was like most hotel complimentary breakfast areas. Tasted great, clean, and kept stocked. My only issue was how small the area was. The tables are close to the food bar so ppl (kids mostly) kept bumping into me. Checkout was fast and easy. Would recommend.

"Above normal."

4
14/09/2017

We stayed here two nights. Hotel was near airport but no plane noise. Staff very friendly and helpful. David welcomed us and answered all our questions. We were traveling via our Harley and were provided with rags for a quick "wash down". Harley factory 5 minutes away. Convince store and gas 2 minutes away. Only restaurant in area is in hotel next store. This BW does have guest laundry..a most when on the road.

"Friendly informed Staff"

5
11/09/2017

Located close to the airport area. Didn't hear the planes. Large selection for breakfast. Lots of doors so don't have to carry luggage far. Very clean rooms, lobby, breakfast room. Hotel staff was knowledgeable and friendly.

"Pubic hair and used shampoo bottles"

1
06/09/2017

Imagine pubic hair and used shampoo bottles. Now imagine arriving at 8pm for a quick stop before flying out early the next morning with your young family. The bathroom is locked from the inside when you check in. So you ask them to unlock it. You are handed a paper clip and told this happens often. The room smells weird and notice a stain on the bed. You eventually succeed in getting the bathroom door open -- it's about 10 now and kids are cranky. The bathroom hasn't been cleaned. Pee on the toilet seat and enough hair for a family of gorillas. Welcome to the Best Western Kansas City Airport.

"Horrible customer service"

2
05/09/2017

I am a Diamond member and stay over 100 nights a year in Best Westerns. My wife and I checked in on our way to vacation. The staff seemed annoyed that we were there, that I was using a rewards certificate that I had received due to staying so often, and never smiled once. The room was badly designed and laid out, and the bed was not comfortable. I will not b returning.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for your fedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Going forward I will personally be speaking to all front desk staff regarding Elite Member recognition and better customer service practices. I would also like to credit your Best Western rewards account with 2,500 bonus points for the poor experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, David P. Craig General Manager Best Western Plus Kansas City Airport-KCI East

"You get what you pay for"

2
04/09/2017

Wouldn't recommend. It was noisy. There is no view to speak of and even if there were the windows were dirty. Valance was stained, carpet worn and had the tacks sticking up where it meets the bathroom door. Needs an upgrade.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will be renovating very soon to update our property! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience once our renovations are complete. Yours sincerely, David P. Craig General Manager Best Western Plus Kansas City Airport-KCI East

"Vacation in Kansas City"

3
31/08/2017

Our stay was about average for this hotel chain, we have had much better at the BW plus in the past. I think the quality of food for breakfast has changed as well, we will opt to pass on that and go to Denny's on our next visit. The best was not the best, a little lumpy.

"Great Staff"

5
29/08/2017

We had a HOG group of 24 with some 16 Motorcycles. They provided shuttle services to and from dinner, provided towels to dry off the bikes from the rain and allowed us to hang around after check out, enjoying coffee, until we were ready to leave. Great job taking care of us. I'll be back!

"Great Value"

5
28/08/2017

Clean and looks newly renovated. Staff were very friendly and bed comfortable. The room was a little stuffy, but once the air was turned up it was very nice. I plan on staying here again while traveling to and from the airport.

"Full of Bed Bugs and Mosquitoes"

2
27/08/2017

A horrible place to stay. The smell inside is not great, there were giant mosquitoes inside the elevator. When I came back from dinner, there was Marijuana smell in the corridor and the elevator. And then to add to the frustration, I got woken up in the middle of the night with bumps on my head and neck due to BED BUGS. I turned the light on and saw bugs on the pillow. Please see the pictures. Stay away from this dirty and unhygienic place. I reported the bug issue to the guy behind the counter who apologized and said that he will report it to the manager. The next day no manager or so got in touch with me.

"Great Service!!"

4
26/08/2017

The front desk was very helpful. They allowed me to check in early, found a razor for me since I apparently did not bring one. Helped with the wake up calls. One morning David at the front desk was able to help me email and fax a few documents for a client. Great staff...clean room!!

"Good Location to Airport"

5
24/08/2017

This is a standard Best Western with clean rooms and a plentiful breakfast. It's about 30 minutes from Kaufman Field but very close to the airport which was convenient given we had to return the rental car and make a very early flight.

"Good, safe, clean, updated, but old AC unit smelled"

4
23/08/2017

Road trip safe stay. Easy in and out. No restaurants nearby accept a Pub and a local BBQ joint which was actually perfect. I prefer local food the typical chain food dregs. Only issue was the AC unit smelled musty and the room smell musty when we first came in, but I opened the window and ran the machine and the smell cleared out. Rooms are updated. The AC unit just needed the coil and pan cleaned.

"BW KCI East Review"

5
23/08/2017

The front desk person was very helpful and offered (what turned out to be) a great place to have supper. The room was clean, quiet, comfortable bed. Plenty to eat/large variety at breakfast. Although they forgot to place our receipt under the door, check-out was quick.

"Clean and comfortable"

4
17/08/2017

My family stayed here after attending a funeral, and we wanted to be close to the Kansas City airport since we were flying out the next morning. The hotel was clean and the staff was excellent. The hotel is older and although the interior has been remodelled there are some things a traveler should be aware of: no dedicated exhaust fan in the washroom, very slow internet, and noisy door closers.

"Unhelpful Staff - Room Odor"

2
17/08/2017

My 11 yr. old son and I arrived around 10:30 p.m. once we go into our room and began turning on the lights, etc., we both noticed a burning/"hot" smell in the room. We called down to the front desk and was given the run around about the room. We were told there weren't any issues the night before, etc. In the meantime, the smell is getting stronger. I requested another room. It took over an hour and a half to get us moved. My son has asthma. As a result of this room, which we saw being cleaned the next day as if nothing was wrong with it, he had an asthma flare up. When discussing this with the manager the next morning, I was not offered a discount, free room - NOTHING. Just an excuse that the employee working the night before was kinda new and that was why it took so long to move rooms.

BestWesternHotels, Corporate at Best Western Plus Kansas City Airport-Kci East, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Not the best"

3
01/08/2017

The bed was hard- literally like sleeping on a board. The room was also stale/musty smelling and very humid. I checked in very quickly/easily and signed up for the 445am shuttle to the airport. In the morning, several of us waited at the desk to check out but no one came to help us. The shuttle driver came inside and called to a guy who was eating at the hotel guest breakfast bar. He then came over and started checking people out. Seriously? The employee was too busy eating to get people checked out to catch their flights! He was completely ignoring the line of people to finish his bowl of cereal. On the plus side, I did have the pool all to myself (no hot tun present at thisproperty though). Oh, and I was told there was a hair dryer in the room- the was not.

"EMPLOYEES BEWARE "

1
31/07/2017

My husband and I walk in to ask if we can check in early (it was 11am so didn't think so but wanted to ask) and we end up waiting for 10 mins. nobody was at the front desk. We notice that there is paperwork spralled out everywhere with an EMPLOYEES SOCIAL SECURITY NUMBER visable on top. finally the attendant shows us. We ask about check in and they said they couldn't (which was fine). I mentioned that the employees paperwork shouldn't be out for anyone to see and he says "well people shouldn't be looking at the desk papers anyway so it's fine"....wow okay. If you work there know your information may be displayed on the front desk for random travelers to see.

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 20% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at (816) 891-9111. Sincerely, Joseph Wright General Manager Best Western Plus Kansas City Airport-KCI East

"Quick stay"

4
31/07/2017

My friend and I arrived around 11:00pm. The front desk staff were friendly and we had no problems with our room. The breakfast was a typical hotel breakfast. The area was clean and there was plenty of seating. I had not reserved a shuttle to the airport in advance but I had no problems reserving it about an hour before I needed a ride to the airport. The driver was very friendly and got me to the airport safely. I would stay here again.

"Great stay and airport transfer"

5
29/07/2017

I stayed on a Sunday night, since I had an early Monday AM flight. The room was clean and service was great. I jumped on the transfer van at 4:15AM and it left on time. My car stayed at the hotel while I was out of town, and when I made it back..all was well. I'd definitely stay at this location again.

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (816) 891-9111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joseph Wright General Manager Best Western Plus Kansas City Airport-KCI East

"Utilitarian Stay"

5
26/07/2017

Great hotel for whisking you to the airport at 4:15. Everyone was very friendly. I did workout in the fitness space when I arrived before taking an Uber ten minutes to the Barrywood AMC for a movie, shopping, and dinner.

"Service could be improved"

1
25/07/2017

I was told upon check in that a room had not been reserved in my name, but the other two rooms on the same reservation were there. A second check showed that my room had been reserved too. We were asked who would be paying, but we had pre-paid through a 3rd party site. That was also confirmed on a second check. I had requested a crib for my one year old in the notes section of my reservation, but was told a flat no when I asked if that request had been met. I had to ask whether one was available. The desk clerk didn't know, and could not provide a time estimate for when she would know. It was stressful not knowing whether my baby would have a safe place to sleep. I was able to find someone from housekeeping, who was very nice and kindly brought one up, but I had to assemble it myself. The room itself was clean and pleasant, but the air conditioner did not seem to work properly. I had it set to 66 and constant fan, but it was still warm. To top all of that off, and truly my reason for writing this review, is that I awoke at 11:45pm to someone trying to get in the room. I had chained the door, so they couldn't. Minutes later, the phone rang (waking the baby), and it was the front desk asking what my name is and why I was in that room. I calmly explained that I was assigned that room at check in and named the other people in my party who had different rooms and which they were in. The woman checked and said I should have been in a different room. There was no apology for disturbing us. I double checked my key card envelope, and it matched the room I was in (and the keys obviously worked). I am extremely irritated at the way I was treated by the customer service staff at this hotel and would recommend anyone considering staying here to find another option.

"Disappointed."

1
25/07/2017

Our room was nice and clean. However, on this very hot day, the A/C was not working properly. We called down to the desk and no one was available to come fix it. Then we called back again to see about moving to a different room and the front desk did not pick up. So we suffered the night with our room never getting cool. Additionally, the wifi code that we were given never connected so we had to use our hot spot. We will not be back again.

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a __20% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at (816) 891-9111. Sincerely, Joseph Wright General Manager Best Western Plus Kansas City Airport-KCI East

"Good place to stay"

5
23/07/2017

Friendly staff, clean well maintained room. Stayed on 3rd flr. Easy highway access. Stayed here to visit the town of Weston,MO. Also on the north end of KansasCity sites. KC airport is close by but never heard any airplane or highway noise.

"KC Airport Area"

4
23/07/2017

Not a lot to do in the area. To attract more people, the night life needs to be more then going to the gas station for beer and chips. All the hotels need to work together to get some sort of entertainment company to provide a facility for evening events.

"Great and Convenient place to stay"

5
17/07/2017

Near the airport, free shuttle service to and from airport. Very convenient and friendly service. the room was clean and the bed was very comfortable. They had snack bags ready for those who had flights prior to breakfast being served

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for submitting a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (816) 891-9111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joseph Wright General Manager Best Western Plus Kansas City Airport-KCI East

"good review"

5
14/07/2017

hotel was very clean, personnel were very helpful. desk clerk arranged for someone to pick us up when we returned to the airport at 11 pm to return to the hotel when cruise was over. I called at 11:30 actually and they still had van pick us up very quicklyt

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (816) 891-9111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joseph Wright General Manager Best Western Plus Kansas City Airport-KCI East

"Great night"

4
11/07/2017

The beds were comfortable. The toilet you had to flush twice. The bed was comfortable and it was quiet. We didn't get to use the pool but it looked clean. The waffles at breakfast were great but the biscuits were hard and obviously just reheated. I would stay again.

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (816) 891-9111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joseph Wright General Manager Best Western Plus Kansas City Airport-KCI East

"Awesome Accomodations"

5
10/07/2017

We were coming through Kansas City and were having a hard time finding a hotel that wouldn't charge a ridiculous pet fee. We called Best Western and found out that not only were they pet friendly...they were kid friendly. We were able to get one room for our 5 young kiddos, us, and our beloved dog. The breakfast went beyond expectations and the pool opened early enough the kids could swim before we got back on the road. The price was super reasonable, the room was clean and comfortable, and we can't wait to go back again!!!

"NOT A GOOD STAY"

1
07/07/2017

We were traveling with my dad who is handicapped. We got 2 rooms that we booked through Priceline express deal that rates this hotel 3 star and there is no way that's an accurate rating. When we arrived we asked for rooms near each other, we went to the rooms and went in...both rooms smelled of sewage from the bathroom and the floor was damp and filthy. The bedroom area had a strong musty smell and the a/c unit was making a grinding sound even when it was not running. We set the ac down to cool both rooms off and neither made it to a comfortable temp the entire night. I went to my dads room and he pointed it several small bugs under the couch we all elevated our luggage so that we didn't have any of that coming home with us. Due to us having a 17 hour drive home the following day we attempted to stay the night, by 3am we were all awake from the rock hard beds and the noisy ac unit I went down to the front desk to explain the issues and no one was there. We decided to leave as the hotel was clearly a 1 star not a 3. If it would have been advertised as a 1 star as it should have been we would have never booked it. I don't appreciate priceline's dishonesty or the hotel for offering nothing to make the situation better.

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 25% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at (816) 891-9111. Sincerely, Joseph Wright General Manager Best Western Plus Kansas City Airport-KCI East

"Excellent Service"

5
07/07/2017

We arrived late for check-in and their was a mistake in our room. The staff were very helpful and friendly and accommodated us quickly. The rooms are very clean, wi-fi service was great. Overall it was a great experience.

"Very poor stay"

4
06/07/2017

We experience a inconvenience with the malfunction of the hotel equipment, damage garment with no response. The tub stopped up, the toilet wouldn't go down, cockroaches in the bathroom, manager don't follow up with complaints.....

"Great Stay"

4
06/07/2017

We arrived very late at the hotel and the front desk clerk was extremely busy. She still took time with us and assisted us with all of our needs. Thanks for that. We will stay here again once in the area. Thanks for a great stay.

"The staff was extremely helpful and accommodating. Rooms were clean. The grounds were well kept."

5
03/07/2017

The clerk had on his own accumulated a list of restaurants in the immediate area and offered shuttle service so we didn't need to take the motorcycles as we had a long day of riding and he could tell we were tired.

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you very much for taking the time to review our hotel, we are excited that you had a great stay. We look forward to your next stay.

"Nice quick stay"

4
01/07/2017

Staff was very kind and accommodating with my late arrival and extended checkout. I wish the shuttle ran late as getting a car to the hotel at 1am was very difficult. Hotel was quiet and clean. Nice internet. Wish I would have had time to enjoy the amenities.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for sharing your positive experience with other guests. We appreciate your kind comments regarding your most recent stay at our property. We look forward to welcoming you back in the near future. Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport-Kci East

"Quick trip"

3
01/07/2017

Convenient to the airport with free shuttle service. Rooms were clean and comfortable. Free breakfast was available but did not look appetizing. There was yogurt and cereal as well. There was a garbage bag of trash and a laundry bin of sheets left in the elevator. Free wifi. Staff was friendly but I wouldn't stay there again.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for your feedback regarding your most recent stay with our property. We appreciate all comments and suggestions. I was glad to hear you found our accommodations to be clean and comfortable, and staff to be friendly. However I was saddened to hear you felt you would not stay with us again. We hope you will change your mind and give us another chance to provide you with superior customer service! Thank you again for sharing your experience and we thank you for your business. Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport-Kci East

"clean, needs some updating"

3
29/06/2017

Stayed at the hotel for business during the week. Check in was easy and the staff was very friendly, I found the room to be clean however this is an older hotel that could use some updating. Breakfast was good, Over all a good hotel.

"Rude untrained desk staff"

3
27/06/2017

There was a cheerleading competition, that we were there for. There were many parents in the lobby partying, didn't see many kids with them. The rooms were not very sound proof, so you could gear kids running around, we weren't too bothered, but apparently some people were and complained. We were leaving around 10:30, to get snacks, one of the employees yelled dirsctly at my grandson" you need to stop running around! everyone is complaining about YOU running around!" He was with us the whole time! We were right behind him when the employee yelked at him! I was very upset and shocjed, that he would speak directly to a child like that, and we were with the child, he could have handled that so many different ways! that was BS! With at least 100 cgeerleaders and their siblings in the hotel, ge lasged out at my grandson, without even inquiring, or explaining anything to us. We are in KC for competitions about 5 times a year,and will not be returning to this hotel. Its too bad because it is a good location, and may have been our new spot to stay.

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (816) 891-9111. Sincerely, Joseph Wright General Manager Best Western Plus Kansas City Airport-KCI East

"Average "

3
27/06/2017

Visited KC for a long weekend trip. Hotel was your average Best Western. Didn't really expect anything less or anything more. One note I will add about the hotel in general is the indoor pool. It seemed to be dirty. Needless to say when a small pool has a lot of traffic in and out, it'll get dirty but we checked it out right after we saw one of the staff members cleaning the pool area. Also when you're visiting a hotel with an indoor pool, it typically stinks of chlorine and it was unusual that you barely smelled chlorine passing the pool or in the pool area. On a side note, anyone traveling to KC area, please note that the interstates are ridiculously confusing and there are quite a few speed limit changes in one small stretch from hotel area to downtown area. Speed limit goes from 70mph to 65mph to 55mph. We learned the hard way one morning and luckily since we weren't from the area nor knew the speed limits the police officer let us off with a 64/55 rather than the 74/55. So keep eyes open on speed limits!!!

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (816) 891-9111. Sincerely, Joseph Wright General Manager Best Western Plus Kansas City Airport-KCI East

"Nice stay"

5
23/06/2017

I just checked out yesterday and drove to Minnesota. This Best Western exceeded my expectation, which was uncertain because of a bad experience with another Best Western in Columbus, OH, a couple years ago. I am now at a Holiday Inn Express in Minnesota, and I must say that the Best Western Express KCI was almost as nice. I decided on this Best Western based only on the stellar recent reviews and price. The reviews didn't disappoint. The room, halls, pool area, and general areas were clean. The free breakfast was good. The hot items were sausages, biscuits, gravy, and eggs. I was on the 2nd floor, and the room was quiet despite the hotel being fully booked. The staff was helpful. Not an elegant hotel, but overall, I had a nice stay. The only issue I had was failing to notice that the hotel was pet friendly, and my child is allergic to dogs and cats. But we just made sure to stay clear of the 2 dogs and put towels on the sofa. It didn't end up being a problem.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for your positive feedback regarding your most recent stay here at Best Western Plus Kansas City Airport-Kci East! I am so happy to hear that we exceeded your expectations during your stay! Thank you so much for recognizing the cleanliness of our property, we have an awesome staff who work very hard to ensure our hotel is super clean for all of our guests. The staff will be delighted to see your comments! We have recently became pet friendly in an effort to better accommodate all of our guest's needs, however we do take the proper extra steps when cleaning pet friendly rooms. Again we thank you for sharing your kind comments with us and we look forward to welcoming you back in the near future. Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport Kci-East

"Good Stay"

4
18/06/2017

was a good stay and Breakfast was good. Staff was helpful and checked on us to make we where ok. Parking a little tight for trailer. Had coffee 24 hrs and had grab and go stuff in morning. Room was clean and nice and had a good shower. Price was fair, not cheap.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for your positive feedback regarding your most recent stay here at Best Western Plus Kansas City Airport-Kci East! We have an amazing staff who strive to provide our guests with clean comfortable accommodations. We do our best to ensure we exceed your expectations during your stay and deliver superior customer service. I am happy to hear we met your traveling needs and you had a good stay with us! We look forward to welcoming you back in the near future! Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport Kci-East

"Staff"

5
16/06/2017

People if you want to stay at a hotel that the staff makes you feel like your a King or Queen than this is the place. When we arrived at the hotel we were greeted by a very happy and helpful lady. I believe her name was Christin or something like that. She was very helpfull with making sure our stay was good she even called us to see if our room was suitable. And brought us extra pillows and a blanket. We stayed for 2 nights. We didnt see her the next day or night. The housekeeping lady Pam was very efficient and very sweet. She even vacuumed the hallway. The next day we met the GM (well that is what his name tag said) he was Extremely rude to staff and acted like guest were an inconvenience. We have stayed here before and never ever had we been treated so awful this GM must be NEW he definitely needs some customer service training. The night staff the 2nd night was a very very young gentleman that always greeted us as we walked by the desk. We think his name Tayler? Very nice young man. And the overnight gentleman he was always busy making sure guest had what they needed not sure of his name but he wore a suit. Breakfast great. So i would recommend this hotel but avoid the GM if all possible he has NO people skills at all. Shuttle we did not experience Staff: Christin: very helpful, very sweet and has people skills along with multitasking phones and check ins Pam: very dedicated worker, you can count on a spotless room, and always stops and listens. GM Joseph: Horrible Horrible he is rude to his staff and makes guest feel like they are an inconvenience Taylor: very nice Suit over night: very helpful and caring. Will stay again. Thank you.

"Very nice"

4
15/06/2017

Nice place near the airport. Clean and quiet. Nice exercise path across the street around two ponds. Convienent store nearby, and a nice restaurant/bar in Hilton across the parking lot. Shuttle to airport every 15min from 4am.

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (816) 891-9111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joseph Wright General Manager Best Western Plus Kansas City Airport-KCI East

"Clean and Comfortable"

4
08/06/2017

I stayed at this property while returning from a business trip because of its convenient location to the airport. Rooms were very clean and comfortable and the location offered free parking so it was very reasonably priced as well. If returning a rental car to the airport, there is also a convenient and reasonably priced gas station next door. The check in process was a little too efficient (name, rank and serial number please! – sir, yes sir) and I would have liked the desk agent to have been a little more personable. I mention this because as a rewards member, I would have liked the agent to have told me about the current promotion which would have meant a $10 travel card on my next trip. I guess he was too busy getting people in and out to worry about helping someone or offering suggestions and/or promotions. As I understand BW policy, this practice is strongly encouraged. Other than that, the desk agent the next morning and the buffet attendant were very friendly and there were no issues. The morning buffet although free was pretty basic with continental items, eggs, sausage, etc. and the eating area was rather small.

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (816) 891-9111. Sincerely, Joseph Wright General Manager Best Western Plus Kansas City Airport-KCI East

"Would Stay Here Again!"

5
03/06/2017

This was a great place to stay in north Kansas City. Rooms were clean, it is a good value. The breakfast has lots to choose from and was very good. I will certainly stay here again when returning to the Kansas City area.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for your positive review regarding your most recent stay with our property. We have an awesome staff who work hard to ensure our property stays clean. Management works very close with our dedicated breakfast hostesses to make sure that we keep a wide variety of food on the breakfast bar so that our guests have plenty of options. I am so glad to hear that when returning to Kansas City, you will be choosing our property again! We look forward to welcoming you back. Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport-Kci East

"Very Nice Stay"

4
01/06/2017

Nice place to stay, close to routes going in and out of Kansas City. I would gladly stay here again on future travels. Good curb appeal and clean. Breakfast area very plain. The rooms were quiet and very clean rooms.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for sharing your positive feedback regarding your most recent stay with our property. I am happy to hear you would gladly stay with us for your future travels! We have a pretty amazing staff who work very hard to ensure we are providing our guests with a super clean experience! We look forward to welcoming you back on your future travels. Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport Kci-East

"Recent stay was lovely"

5
31/05/2017

We recently stayed at the Best Western in Kansas. Our stay was uneventful. Our room was clean, well stocked and comfortable. The only issue was with the front desk attendant at check in. She was nasty and rude and unfriendly. The first person you are greeted by should be welcoming and friendly and she was none of them That being said, the rest of the staff went above and beyond to make us feel welcome The room was very clean and comfortable. Overall it was a great value and would definitely choose another Best Western for future travel

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
On behalf of our entire team and management staff I'd like to apologize for the front desk clerks attitude during your stay. I agree with you 100% the front desk clerks are the face of the hotel therefore should be welcoming and friendly as you said. Going forward we will be implementing higher customer service practices on the desk. I am glad to hear that the rest of the staff went above and beyond. We appreciate your business and loyalty to our brand, and hope that you will chose to stay with us again in the near future! Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport Kci-East

"Good hotel"

4
31/05/2017

Stayed here after a late flight into Kansas City. Hotel is convenient to the airport and does what it says on the tin. I would definitely stay here again. The hotel provided a free shuttle and breakfast.

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (816) 891-9111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joseph Wright General Manager Best Western Plus Kansas City Airport-KCI East

"Very nice hotel close to airport"

5
29/05/2017

Nicely furnished hotel very close to airport. Large well appointed rooms with comfortable beds. Good breakfast buffet including eggs, sausage, biscuits, waffles, yogurt, cereal, bagels, juice & coffee. Would definitely stay here again. Only downside was we could hear our neighbors through the doors.

"Adequate stay for business"

4
22/05/2017

Hotel has a free airport shuttle, which is a huge help. Drivers friendly and kind. Front desk staff helpful and friendly as well. Decent breakfast in the am, rooms pretty standard but certainly more than adequate. Plenty quiet, good rest. Easy access business center and vending. Loved the people, hotel gets a B+. Nothing in walking distance except the Hilton across the parking lot which has a good restaurant.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for sharing your positive experience regarding your most recent stay with us! We appreciate all of your kind comments. We look forward to having you stay with us again in the future.

"Very quiet"

5
17/05/2017

I highly recommend this hotel. Very clean, peaceful, and safe. The staff was really nice also. You would never know the airport was only like three miles away. The drive into Kansas City, MO was convenient as well.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for leaving us positive feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you so much for highly recommending our hotel! We strive to give our guests the absolute best experience while staying with us. We hope you will come back and see us again soon. Thank you again for taking the time to share your experience with others. We appreciate your loyalty to our brand.

"Good overnight business stay"

5
16/05/2017

A simple night's stay that was clean and quiet. I noticed there are a lot of flight crews who stay here, so the standard seems good to keep such contracts with airlines. The first shuttle driver failed to pick me up at the airport, driving right by me as I waited, but the second was prompt and courteous. He later took me to the nearby mall for dinner and back to the hotel as well. I used the business center to print out some directions late at night. The breakfast was adequate to start the day.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for leaving us positive feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to share your feedback regarding our property with others. We appreciate your loyalty to our brand.

"Get what you pay for "

3
16/05/2017

Adequate at best. Barely reasonable price for what you get. Noisy in rooms. Entrance from street not well marked and shares a parking lot with another motel opposite and somewhat confusing which motel owns what part. Same breakfast everyday. No variety. Liquid egg whites with a small amount of liquid yoke fried to look like a fried egg. Sausage patties just warmed. Had better eggs at Parris Island and Camp LeJeune in the 1960's. Front staff were friendly. Close to terminal and shuttle available. Took a chance at last minute and most likely would not stay there again unless nowhere else to stay at the airport.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Overpriced"

3
16/05/2017

Stayed here for three nights for a weekend event in the area. Check in was prompt and courteous, as well as check out. The free breakfast was typical hotel breakfast food, but not so desirable. You would be better off going to a cheap local restaurant. The room itself was dated, I would expect to pay $79 a night for a room in this condition. on the good side, no bugs anywhere.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are excited to let you know that we will be renovating our guest rooms towards the end of this year. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Five reasons ~not~ to book this hotel"

2
13/05/2017

On a positive note, we were allowed to check-in before 3pm. That's where the notes turned sour: 1) We made reservations 5 months out, purely on the basis of Tripadvisor ratings, and called a week in advance to reserve a crib in the room. The woman answering the phone assured us that we could have one. When we arrived, we asked if the crib were in the room, we were assured that it was ... it wasn't. We called down after checking in to request it, and were assured that one was on the way ... it wasn't. We called later that evening and were told none was available. The following AM at 7:30, I stopped at the desk to inquire if one would be available for the 2nd night, and one was delivered in 5 minutes!? Since it was very unlikely that folks had checked out by 7:30, and the crib had just become available, I'm assuming that the prior day's staff were either too lazy or too incompetent to find the one that was immediately locatable the next morning. 2) The rooms are nowhere large enough to accommodate two queen beds. There's only ~15 inches of space between the bed and the wall, and the bathroom and closet doors cannot be opened simultaneously. 3) The side entry door has a card reader that was never active for the two days we were there. It was wide open for anyone wishing to sneak in without being observed. 4) The PCs in the business center are running M'soft Vista; an Operating System no longer supported or updated and quite vulnerable to hackers. The internet speeds are of the DSL variety (i.e. too slow to do any meaningful work) 5) Staff spend more time smoking outside the side exit door, than actually working. (see reasons #1 & #3)

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Called Mr. Bedzyk on 5/17/2017 and apologized for the inconvenience that was caused during his stay. Offered to sign him up for BW rewards and give him 2000 points. He accepted and and thanked me.

"Good Staff, Hotel Needs Attention"

3
11/05/2017

MOST of the employees we came in contact with were friendly and helpful. Property just needs some attention. Showing it's age. AND.....if you call yourself an airport hotel......then shouldn't you keep your hotel shuttle service running until all flights have come in for the evening. I was told at 10:45 that I would have to use Uber.

"great airport stay hotel"

5
10/05/2017

great shuttle service from car rental area, and to airport. located close to airport and just off the interstate. staff service was great, room was very clean, bed was comfortable, & breakfast was great-a great place to stay.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
We thank you for your positive review regarding your most recent stay with our property. I am happy to hear that you had such a great experience using our complimentary airport shuttle services! We try our best to accommodate all of our guests and provide them with superior customer service. We look forward to welcoming you back in the near future! Sincerely, Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport-Kci East

"HEATING/COOLING SYSTEM"

5
10/05/2017

Heating/cooling system in the rooms need updated! I like a fan ran at night. I couldn't get the AC to stay on all night, it would kick on and off every 15-20 minutes. I GOT ABSOLUTELY NO SLEEP!!!! MISERABLE MISERABBLE night stay. Above all, the hotel is VERY nice. Staff super nice too! Clean rooms! If you like a fan running at night, I would suggest you choose a different hotel!

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for leaving feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will be having maintenance looking over the HVAC Unit in room 216 to ensure that its working properly. I see you are a Best Western rewards member, for the inconveniences you experienced we will be adding 2,000 bonus points to your account. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport-Kci East

"Hotel quality"

5
08/05/2017

Excellent stay. The bed was comfortable. Quiet atmosphere. I loved being close to the airport. Friendly staff. Nice breakfast. The accommodations exceeded my expectations. I will definitely reserve again.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for leaving us a review regarding your stay with us! We appreciate your feedback. I am so happy to hear we exceeded your expectations! We look forward to your return and will be happy to welcome you back. Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport-Kci East

"One night on long road trip"

5
07/05/2017

My husband and I were tired from a long road trip from New Mexico to Ottawa, Canada that was made longer by severe flooding in three states. I had to rebook some hotels, including this one. This hotel was a highlight with excellent service, wifi and amenities

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for your positive feedback regarding your recent stay with us! I am thrilled to hear that we were able to provide you with excellent service. We value each and every one of our guests and try to provide all guests with an amazing experience. We hope you will come back and stay with us in the future! Jessica Scribner AGM Best Western Plus

"Lay over"

5
04/05/2017

We stopped waiting for sight seeing before flying home. The hotel is very clean and quiet. The room and bed was excellent. Visiting down town or other sights in the area are easy to reach. Access to the highway is easy.

"Great Hotel"

5
02/05/2017

Hotel staff was amazing. The hotel looks plain from the outside but is amazing inside. Our room had a comfortable king bed, a shower/tub combo, an in room Jacuzzi tub (amazing), mini fridge and PLENTY of pillows. The hotel was very clean and to top it off it was less than half the price of the Embassy Suites by Hilton that was right next door that did not have an option for an in room Jacuzzi tub. I am disabled for a back injury and that tub made our trip much easier. Felt completely refreshed and ready to get back on the road after soaking in the Jacuzzi privately and then enjoying a wonderful breakfast. I highly recommend this Beat Western if you are traveling through the Kansas City area.

"Clean and comfortable"

5
28/04/2017

Well located near the airport with a close gas station to fill up the rental car. Clean and comfortable with decent breakfast. Staff I encountered at the front desk were not overly friendly, but gave me the info I needed.

, General Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you for choosing to stay with us! I was happy to hear that you found our property to be clean and comfortable, we have an awesome housekeeping staff who will be delighted to hear your compliments. We look forward to welcoming you back to the hotel in the near future. Sincerely, Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport KCI-East

"Clean, convenient & great service!"

5
26/04/2017

My husband, 9 yr old son and 18 month old daughter stayed for 2 nights at this hotel recently. We were in a spacious suite on the 3rd floor. The room had a king size bed and a huge sleeper sofa-so there was plenty of room for everyone to sleep comfortably. Housekeeping did a wonderful job, as the room was spotless. When we asked for a blanket for the sofa and some extra towels, we were met with quick delivery of both, with very professional and positive attitudes. We'd definitely stay there again.

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
What a wonderful review! We truly appreciate your business and feedback. I am very happy to hear our staff and service met your needs and expectations. We strive to provide our guests with amazing customer service. We hope to see you again in the near future! Sincerely, Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport-KCI East

"Great value and close to airport"

5
20/04/2017

Our flight out of MCI was cancelled and rescheduled for the next morning at 6:00 am. So we were stuck at the airport and looking for a hotel close by. We went on BW's website and had no problem booking. They sent a shuttle within about 15 minutes. There shuttle starts in the morning at 4:15 which was perfect for our early flight. It is less than 10 minutes from the airport. The hotel is very nice and clean. They gave us a list of food delivery options but we ended up walking across the street and eating at the Hilton's restaurant which was very good! Would definitely recommend this hotel!

, Manager at Best Western Plus Kansas City Airport-Kci East, responded to this review
Thank you so much for your review regarding your most recent stay with us! We are so happy to hear that you enjoyed your stay. We strive to provide our guests with exceptional customer service. Our entire team appreciates the recognition! We do hope you will come back to stay with us again. Jessica Scribner Assistant General Manager Best Western Plus Kansas City Airport-KCI East Hotel

"Underwhelming"

3
14/04/2017

We booked through Hotwire and were given an accessible room. We asked for two beds on Hotwire but only received a king. I was told by the hotel staff it would cost $10 to get a room with two beds. The room was outdated. In the bathroom, water went all over the floor due to the accessible shower, because the floor is sloped toward a drain on the opposite side of the room from the shower; water traveled across the bathroom through the grout line in the tile floor. To prevent water from being tracked through the carpeted part of the hotel room I mopped up all the water with towels. Bed was comfortable. I probably would stay at a different hotel next time I travel through Kansas City.

, Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
First I'd like to thank you for taking the time to review our property, and I'd also like to apologize on behalf of our entire staff for not meeting your expectations. We do apologize for the inconveniences you encountered during your stay, we will be having maintenance looking at the shower drain in room 111 to fix any issues it may have. We hope that you will change your mind and decide to give us another chance in the future! For guaranteed room types and best available rates please book direct with www.bestwestern.com or call the hotel! Sincerely, Jessica Scribner Assistant General Manager Best Western Plus

"great find"

5
11/04/2017

found this hotel just outside Memphis Tenn seems like all places in downtown were booked, we checked in to the last room available and it was great, huge room, clean and quiet. will stay here again but did miss the BBQ in Beal street and there is no restaurant in his Best Western

, Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
Thank you so much for your positive feedback Barbara! However we are located in Kansas City Missouri not Memphis Tennessee. I did a search and I believe you did stay with us but maybe got the hotels mixed up? As always we appreciate your kind comments and time spent writing a review. Sincerely, Jessica Scribner Assistant General Manager Best Western Plus

"GM Cares"

5
08/04/2017

We were lost and Christi helped us make it to the hotel in the rain. she was very helpful. upon arrival we witnessed her multitasking 2 couples before us and the constant phone calls. she stayed professional and on task. when it was our turn she had a blanket and sheet set for the sofa bed. Breakfast good and Jessica was very pleasant. We will surely return. hotel is as clean as a Elite hotel.You definitely can tell the GM cares.People stay here the staff will always be helpful. We dont know what Christi health issue is but for her move around and put guest first walking with a cane was very impressive and she always smiled. No complaints with any of the staff you can tell They have good Management.

, Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
Thank you so much for your positive comments, we appreciate them so much! Our team is thrilled to hear that you enjoyed your recent stay with us at Best Western Plus KCI/East. Thank you for mentioning Christie, Jessica, and our General Manager David. Our staff is very dedicated to our property and to our guests. We pride ourselves on providing our guests with amazing customer service. It's the staff that make the property what it is. We hope to see you again soon so that we can once again provide you with excellent customer service! Sincerely, Jessica Scribner Assistant General Manager Best Western Plus

"No ceiling insulation."

3
07/04/2017

Our only real complaint was the noise from the room above. They weren't necessarily being intentionally loud but we could hear every footstep and it was a family of four. Breakfast was ok, staff was helpful and it was all clean.

, Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
Thank you for taking the time to leave us feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Here at Best Western we are now going into our busy season and we try our best to remind all guests of our noise policy. We apologize for the noise issues you experienced while you stayed with us! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you, Jessica Scribner Assistant General Manager Best Western Plus

"Super Clean"

4
07/04/2017

First of all if you're a clean freak, this place will not disappoint. It was immaculate really and I appreciate that to the core. Kudos to the staff! We were signed in quickly at the front desk and though they took our credit card for 'incidentals' there were no pesky "holds" placed on my card. Again the room itself was clean without complaint. I appreciated that there weren't any down pillows but their pillows are crazy soft, so if you like a firm pillow you'll want to bring your own. We did go swimming in their indoor pool, which was very tidy. It is small, only going up to 5 feet at the deepest end, but that could be accommodating for children. There was signage indicating a hot tub, but I don't think there is one on the property. My husband really appreciated that they leave their coffee, juice, tea in the lobby open 24/7 Free breakfast in the morning is basic - yogurt, cereal, hot eggs, pastries. Some small things that could be improved upon: 1. It would be nice to have a binder with food delivery options 2. On our second night, none of the tea or coffee packets were refilled 3. It can be noisy. It seems like the doors/walls are thin. (we were on 3rd floor) 4. It would have been nice to have an additional blanket on the bed or at least available.

, Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
Thank you so much for your positive feedback regarding your most recent stay with us. We appreciate all of your comments! We pride ourselves on the cleanliness of our property. Our whole staff is dedicated to keeping our Best Western spotless and tidy! We strive to provide our guests with amazing customer service as well. We are working on getting new guest directories put into the rooms with more information like delivery options inside them. We also apologize for the empty tea and coffee packets going forward we will make sure everything is restocked. Going into our busy season it can get a bit noisy at times, but we do our best to keep the noise down for our other guests. Again thank you so much for your feedback, hopefully you will chose us again for your traveling needs in the near future! Sincerely, Jessica Scribner Assistant General Manager Best Western Plus

"Classic Best Western service"

4
03/04/2017

Great location close to Kansas City Airport. A classic Best Western - you get a very nice room, great customer service at a good price in a great location. One small drawback we had was that we picked up some freeway noise. Very good airport shuttle as well. They will also send their shuttle to the KCI rental car return facility (off the airport) if you drop off night before an early AM flight.

, Manager at BEST WESTERN PLUS Kansas City Airport-KCI East, responded to this review
Thank you so much for your positive comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do hope that you will stay with us again in the near future. Sincerely, Jessica Scribner Assistant General Manager

"Nice and great price"

5
26/11/2016

Great staff, great breakfast. Comfortable and utilitarian rooms. Hotel has lots of amenities and you get a great location near the airport without any airport noise. Staff was friendly and helpful and went out of their way to make sure our needs were taken care of as they arose. Great place

"Best West Is By Far the Best"

5
23/11/2016

Best Hotel all around, One exit away from the airport, just a few exits north of food and shopping, and it is super clean and modern and the staff is very friendly and professional. The early morning breakfast is hot and fresh with a large variety of many different things and a large variety of drinks as well. I would stay here again and recommend this Hotel, I was very pleased, and I am not easy to please. They have a large exercise room and an indoor pool as well so you can swim year round, rain or snow. We did not stay long enough to use them though. Free wi fi in your room as well and a business room with a computer if you don't bring your own.

"Stay over visiting family"

3
20/11/2016

This Best Western has a nice lobby and staff. The airport shuttle runs on time. It is a quiet place to stay. The bad part was the room had ants and the bathroom was dirty. I won't stay here for the price they charge when the room are not kept up. Usually, Best Western rooms are nice.

"Surprise! Great modernized rooms"

4
12/11/2016

This facility was very clean and managed by excellent staff. Everyone was helpful, kind and eager to make our stay great. The room, bed, and linens were high grade and comfortable. Wifi was bit challenging with an Apple device and not reliable. And hot coffee available 24 hours per day! Nice

"Excellent Stay"

4
26/10/2016

The only issue we had was the I-29 traffic noise, other than that service was excellent including airport shuttle to and from rental agency and terminal. Room and king bed was very comfortable. Staff was very professional and prompt.

"Only adequate"

3
26/10/2016

Compared to other Best Western facilities this was not as good as most of the others. Breakfast was adequate but nothing special and seating limited. Wake up call was not forthcoming causing a late departure.

"Disappointed"

3
18/10/2016

The check-in was a bit rude. Our room, which we paid a premium rate for, was one of the smallest rooms I have ever stayed in. It appears the hotel has undergone a little renovation. The room was clean and the breakfast was adequate. I would not choose to stay there in the future.

"Great stay at Best Western!"

5
18/10/2016

We had an enjoyable stay at Best Western while visiting Missouri! It is very evident the management and staff are committed to customer service as it was top notch! The rooms were spanking clean and the breakfast option was awesome with all the choices! We will definitely be choosing Best Western again in our future travels!

"Clean hotel but no restaurants within walking distance"

4
18/10/2016

This hotel is near airport and there is no restuarants within walking distance except for one that was next to gas station across the street that was more of a deli but did look appealing. We had to drive back on to freeway to another exit for restaurants.

"very nice - repeat customer"

4
17/10/2016

very accommodating staff and clean modern hotel with indoor pool and great breakfast. Parking gets a little cramped when sold-out, but that is expected. the suites are a great value- very roomy with lots of room for friends anf family to gather

"Nice & Clean Hotel"

5
06/10/2016

Check-in was fast and easy. There is an elevator for those with mobility issues. Also the side doors to access if you are closer to the end rooms. There does appear to be some renovation work on the hallway carpets going on but it didn't take away from the atmosphere. The room was clean and the bed was comfortable. Had no complaints at all about this hotel. Less than a 5 min drive to KCI and they offer a free shuttle.

"Deserving of five stars"

5
05/10/2016

I would absolutely stay here again. Clean, comfortable, and affordable. I arrived late evening after a hard drive. The night clerk was awesome; breakfast was delicious (gravy biscuits and quality coffee), and I got a good nights rest before picking up clients at MCI airport next morning. There is a great restaurant at the Hilton hotel next door that is open until 11:00pm.

"Wi- Fi does not work properly"

2
03/10/2016

We stopped at this location after traveling over 500 miles that day. Planned to watch football and check email. The wi fi never would work. They had us log in to gateway, still no wi fi. The breakfast was good- the gentleman that was taking care of it was very nice and told us that he had some scrambled eggs at this time. That was nice. We like the homemade oatmeal and this was packages. It was a nice place to have the breakfast- plenty of seating. The sheets on the bed were clean and the bathroom I think had recently been upgraded. The hall they were working on the floor, but there was nothing in the way- you could just see they need to do something around the base of the wall. The place was safe, clean room, clean sheets, really nice location, not really any where to get a night meal that was right there, like I said we had already driven over 500 miles and would have liked a McDonalds, Wendys, or something to grab a sandwich. The check in was a rather rude gentleman to us, but he did try to help us later with our internet- to no avail- never did get their wi fi to work.

"Huge room, very clean and modern"

5
01/10/2016

I had pricelined this room for a quick stay before flying out of Kansas City. The room was very large and new and clean. The bed was very comfortable, I loved the pillows. Didn't try the breakfast because our flight left too early. Was very impressed with this property.

"Best Western Plus Kansas City Airport"

5
28/09/2016

Room was spacious. Staff were very helpful and provided excellent directions and recommendation for an evening meal. Room was clean and sufficient. Close and easy access to airport. Bed was comfortable. Maybe need better pillows although other hotels I have stayed at have worse. There were plenty so could pile them up.

"A Bit Surprising"

3
23/09/2016

For a Best Western Property this was a bit disappointing. They are under hall floor renovation. From a guests point of view it is not being done with enough supervision. The narrow hall to the elevator is only half done and we were told by a front counter staff person that the job should have been finished weeks ago. The contractor needs to work during the night when traffic is minimal instead of typical check in time. Another issue is although this is a non smoking location the smoking area is next to the front door (handy for staff and you know they are staff because of their uniform) but that means you must walk through the cigarette stench every time one goes through the door. The staff was friendly enough but rarely at the front desk. Even had to use the telephone at the front desk during morning check out. The room was clean and bed comfortable. The breakfast was the usual BW fare however no one was cleaning. The newer tile floor was sticky from no spill clean up on previous days and the table tops were in the same dirty condition. We used the water tap in the juice machine and napkins to clean our table. They either need to lower their room prices or raise the bar on these matters.

"Good airport option"

4
22/09/2016

5 minutes from the KCI Airport! Great condition. Great customer service. Comfortable and convenient. It's 10 minutes from eateries, but wide assortment of restaurants and shopping. The gym could stand to be upgraded a little. A little neglected, small and limited.

"Not bad for a quick trip"

4
06/09/2016

My fiancé and I stayed here for two nights during our recent weekend getaway to Kansas City. I chose to book this hotel because it was much more affordable than staying in the city and was rated pretty well. All in all we don't have many complaints - the staff was friendly and we never had any issues with housekeeping. The breakfast was what you'd expect, though the eggs and biscuits were cold. The gravy wasn't, but only because it was being kept in a crockpot. Our only complaints about the room itself were that the bed was really hard, and the main curtains don't close so the lights from outside come in through the sheer curtains through the night. Other than that, it was a fine hotel and served its purpose. You get what you pay for and I'm more than satisfied with what we got for the price. If we came back to KC I'd stay here again.

"Rather Disappointed & Highly Unimpressed"

3
29/08/2016

For a Best Western Plus, this property has too many negatives for me. Long black hairs throughout the room; drapes that are designed NOT to close--only sheers, hence privacy and daylight concerns; entrance security doors which are left unlocked and unsecured; and a staff who seemed rather cold. Next time I'm in the KC area, I will be staying at a different Best Western.

"Clean and Quiet"

5
22/08/2016

This is the first time we have stayed at this hotel. It was like every other BW hotel in terms of the cleanliness of the room and the lack of disturbing noises. The staff were friendly and the breakfast was substantial and filling. We would stay here again on our annual trip to Denver next year.

"Grandma +6"

5
17/08/2016

We took out grandson on a trip to Kansas City for his 17th birthday. We enjoyed our stay. The check in was very undesirable. We were given a lecture about why we couldn't have a third floor room that was promised us when I called for the reservation. He did move someone around so we did get the third floor room. Very uncomfortable situation. Everything else went extremly well.

"Not the best"

3
16/08/2016

The hotel and room were both clean and the staff was nice enough. The beds were rock hard. I think the floor would have been more comfy. Also, our room was extremely humid. We were on the 3rd floor and directly above the pool.

"Pleasant Experience"

5
16/08/2016

This was the last night of my trip before leaving for home. I was grateful for a quiet place where I was greeted with friendly staff and made to feel welcome. This is a very pleasant,cozy facility in a business park near the Kansas City Airport. I wouild stay here again.

"Great experience!"

4
14/08/2016

Clean room and good breakfast. Stayed 2 nights. We spent our days at worlds/oceans of fun. Gentleman at the front desk was attentive. My kids used the pool and the water was warm. Several places to eat within a 5-10 minute drive. We would stay again!

"Family vacation "

5
04/08/2016

We really enjoyed our stay here, the staff was wonderful and the breakfast was great to tide us over for a full day of oceans of fun, worlds of fun and the zoo! We ate breakfast and then hit a place for supper on the way back. We would definitely stay here again. My family had three rooms and it was great!

"Customer Service goes a Long way"

3
02/08/2016

I checked in here at about 530pm after driving 3 hours and getting two flat tires. All I wanted to do was lay down with my two boys 8 and 4. My boys were excited to sleep at a hotel as we are picking up my wife from the airport at 530am and then driving home. After we checked in my boys were moving around the room and they did stomp a few times. After this I told them to calm down, then I heard a knock at the door it was the lady from the front desk saying she has gotten multiple complaints from the noise after only being checked in 30 mins. Now our room is directly above the front desk so there is no guest below us. We decided to go eat at 630 we came back around 720 and I was setting a bath for my boys and my oldest son ran in and within 30 seconds of walking in the door I received a call saying there has been a couple more complaints. I told her I told my son to calm down that we just walked in the door. She said if it happens again we will do something about this. I have been in this hotel room for only 1 hour total. The rooms are nice and taken care of and clean but customer service is not so great right now.

"Great location"

4
20/07/2016

Clean, comfy and great location especially for shopping. Also within minutes of the airport. Was a good hotel for a quick overnight for airport. The pool was too cold to swim in and our flight left too early to enjoy the breakfast.

"Need better curtains!"

4
18/07/2016

Nice and clean and comfortable for night before our flight. Shuttle to airport and you can park your car instead of airport and pick up when trip is over. Only complaint-- curtains in room were accent curtains on sides of window and we were unable to block out the bright lights coming the outside of hotel, need to be able to darken the room for sleeping. If management is monitoring this comment it is an annoyance. Staff and hotel get good marks in all but I would suggest changing curtains-at least in room 303 !!

"Convenient stopover"

4
16/07/2016

This Best Western was easy to find and close to the freeway we were traveling. Room was clean and breakfast very adequate. Rooms were quiet and the wifi worked well. We would stay at this facility again.

"Mother/Son trip"

5
14/07/2016

Great hotel, very clean and delicious breakfast! Room was very comfortable and nice amenities. I would choose this hotel again and highly recommend to my friends & family. The staff were very helpful and spot on. The amenities were great as well.

"AWESOME"

4
11/07/2016

Really enjoyed every day we where there staff was very helpful,and all the guest were friendly as well . I got my Hotel next time we comeback to visit my sister. It was all around a great places to stay at

"July 2016 Get Away"

1
07/07/2016

We have stayed in many BW Pus all over the US and we have previously written you about the great experiences we have had. This KCI airport BW Plus was a major let down over our thirty-five years of travel.

"Good Stay when traveling"

4
20/06/2016

Clean, friendly staff, clean rooms, comfortable beds, will stay again when in the area. Helpful desk personnel which guided us to attractions in the area. Breakfast consisted of traditional American food with meats, fruits, pastries.

"A weekend at the Best Western Airport Inn"

5
20/06/2016

I work weekends and travel a lot. I come to expect Best Westerns to give me a good level of quality. This hotel lived up to my positive expectations. The food was good at breakfast. The staff was attentive. MY room was quiet and comfortable. It was easy to get to what I needed, and the hotel was nice and clean, with everything I needed. I recommend staying here.

"Pretty good except for breakfast"

3
20/06/2016

Hotel was very clean. We checked in late at night and were given a room that was already occupied! But desk clerk remedied it quickly. Room she gave us then was a handicapped accessible room. (We didn't need it, but if you did, it was very good--complete with roll in shower and shower seat.) Breakfast was just so-so. Had previously stayed at a Best Western Plus and had wonderful breakfasts. That part was disappointing.

"Security not a priority"

1
18/06/2016

My first floor room window did not lock. Called front desk and the person there said no other rooms available. I had to ask what he was going to do to address the issue. He came to room. Saw that it opened 8" and said flimsy screen should be sufficient. When I said it wasn't he was at a loss how to address and didn't seem motivated to continue to work on a solution until I asked what he was going to do to secure my room. Later his solution was to try a rolled up towel, which failed. I finally figured out how to jam the window closed. Found the next morning that the outside door near my room did not lock from the outside...anyone without a key could have accessed during the night. I am an experienced business traveler who is not paranoid but practices appropriate personal safety. Very disappointed.

"Smooth"

5
09/06/2016

Friendly check-in staff. Everything in the room worked great--hot water, water pressure, TV...everything. Smooth check-in. Smooth check-out. Close to airport. Had late arrival so it was close & worked out great.

"Close to Airport"

3
08/06/2016

Close to airport. I called for the free shuttle and the nice gentleman picked me up promptly and brought me to the hotel. Free hot breakfast was convenient to start the day off for our road trip. Safe neighborhood.

"Great place."

5
07/06/2016

Pleasant 2 nights. 5 minutes from airport. Quiet clean large rooms. Hot breakfast met expectations. Pool looked nice but did not use it. Friendly helpful staff. Internet connection was poor for us and others; BW said it was a "satellite" system and has problems. Everything else was perfect.

"Over-priced for a Best Western"

1
04/06/2016

I take that statement back. It's normally not over priced if you pay the normal rate of around $99. However don't try to stay there on any sort of holiday when they feel like they can charge you $260.00 per night. I would much rather stay at the Four Seasons which would be less than that!! Ha

"Not bad for the price!"

5
31/05/2016

Originally booked one of their sister properties which had a down pool so they sent me here. I liked the location of this hotel much better. The room was very clean and comfortable with all the amenities you need such as a mini fridge, microwave and coffeemaker. We came in late from the Union Station after the Memorial day celebration and with three kids we were not being overly loud but everyone getting settled for the night and we received a phone call from the desk that the guest below us was complaining which was a bummer because we were just walking around trying to get settled and changed for bed. I am thinking the floors must be pretty thin! A first floor room may be better for families. The breakfast was awesome and the guy working in the kitchen was very attentive and friendly. I really enjoyed my stay here...and my kids played in the pool area for about an hour and a half which was nice. I would definitely go back again.

"Great experience "

5
30/05/2016

I have absolutely no complaints! The entire hotel was clean, the bed was comfortable and the shower was hot. The staff was friendly, our keys had an issue and the desk attendant was polite and got them fixed quickly, the lady at check in was pleasant and got us checked in quickly. The breakfast had lots different of options, waffles, eggs, sausage, biscuits and gravy, as well as breads and different drinks. I would encourage anyone to stay here.

"Great stay!"

5
20/05/2016

The quality of the rooms was great, having a microwave and fridge. The continental breakfast was far above and beyond and totally made the price of the room worth it. Staff was great, rooms were clean etc!

"Second visit"

4
20/05/2016

Second time I have stayed here and the experience was very good. Had 8am flight and shuttle took me. Breakfast was find except for the eggs, no big deal, have waffles. I just consider this about mid-range hotel or little better. Price is right, not real cheap but do not feel was ripped off or over priced. Quite place. W/F worked well. Had nice lounge chair in room with foot rest, fell asleep in it.

"another great stay"

5
16/05/2016

this best western plus has become my place to stay when in kansas city, super clean, recently new or renovated, great breakfast selection, friendly staff, super clean, very comfortable beds, just overall awesome, recommended to anyone

"Comfortable"

4
10/05/2016

This was an above average hotel. The mattress was excellent! Room was clean and comfortable. The breakfast was standard breakfast fare. My only complaint was the poor internet connection. It was very slow to respond.

"NASCAR"

4
09/05/2016

The pool was nice, but a little small. The breakfast was great! Our room was clean and modern. Our floor seemed to bounce when we walked on it....had to tip toe to keep it from shaking :) I liked that we filled out a room service card and hung it on the door knob. Saved on housekeeping if not needed.

"BW PLUS"

3
07/05/2016

First Rm Assign Lower Floor. After Hauling All The Luggage In FOUND Room Not Made Up. Was Moved To Second Floor (Fun) After Requesting Lower Floor To Start. Best Western Plus No Adjustments No Help ! Have Stayed Hear Before Much Better Service In The Past.

"KC on business"

4
03/05/2016

I prefer to stay at B-W. This one is convenient to the airport and shopping/dining at Zona Rosa. However, the highway noise is loud at that side of the hotel. Staff is very friendly and helpful. Shuttle is prompt and will take you wherever.

"One of the 'best' Best Western Plus Hotels"

5
28/04/2016

We only stayed one night, but it was a good night. Hotel is clean, rooms are spotless, bed is comfy, breakfast is normal, and the customer service is above and beyond. We had a few local questions and one challenge, and Jon, working the evening shift, took care of everything, even calling the room later to make sure everything had been resolved to our satisfaction. I can guarantee that when we return to that area, we will 'only' stay at this hotel. Good value for your money also.

"gets he job done"

3
27/04/2016

stayed for one night..Easy to find and nice to be so close to the airport. Was a nice clean room. Bed was a king that was very comfortable.Had plenty of hot water in shower.It could use a fresh coat of paint and some new carpet.For the money it was a good value.Kerry at the front desk was very helpful and pleasant.WE will use again if we need a room out by the airport.

"Nice for the price"

4
27/04/2016

The reservation line was very friendly and fun to talk to. The hotel and rooms were very clean. The only complaint I had was the bed was not comfortable. It was a lot firmer than I like. If that doesn't bother you then it's a good place to stay for around $100 per night.

"Very convenient location"

4
27/04/2016

Great looking hotel. Breakfast was just as good as any other hotel and included. Internet was fast for the free internet. Front desk staff may be a bit confused over what stays qualify for rewards points.

"Very Comfortable"

5
25/04/2016

I recommend this hotel. It is comfortably spacious with good amenities. The beds are comfortable and the rooms are clean. It is close to the airport but a little far from the city. The breakfast offerings could be a little more expanded to include more low carb and low fat offerings.

"Our new "go to" motel in KC"

4
24/04/2016

We were there for a family function and was treated great from the start. Complimentary water bottles at check in as Rewards members, upgrade even though hotel was sold out, very clean room with all amenities and breakfast was very good. We will be back.

"Very clean and comfortable"

5
23/04/2016

The room was large and well furnished .The bed was very comfortable and the bathroom was very clean. Breakfast area was large enough to accommodate the morning rush and the selection was good, the food hot.

"Good.,,but"

4
14/04/2016

This is a clean and very comfortable hotel with friendly service. You should know that the complimentary airport shuttle does NOT run between 11:00 pm and 4:45 am. Also, I did not get my pre-arranged wake-up call. Otherwise...good.

"Poor room service"

2
13/04/2016

2 of 5 nights my room was not made up on return. One other night it looked like the made did not have time so she threw the covers over the bed. After spending long days in classes, I came to a room not clean. That is a main reason to stay in a hotel, so be taken care of to get rest. Little rest at this one.

"Great hotel, amazing staff!"

5
11/04/2016

My husband and myself and a friend were guests at this hotel recently and we were very impressed with both the hotel as well as Sadie, the front desk clerk. My husband is a 100% disabled veteran and he was extremely exhausted and not feeling well when we arrived back in Kansas City. It wasn't even 1 pm, but we decided to see if we might get early check in. Sadie was extremely courteous, understood our need, and while there were no rooms immediately available, she asked housekeeping to work on our handicapped room as soon as possible and made us comfortable in the lobby. The hotel was extremely busy but Sadie was as calm as a cucumber, though she was being besieged from every side. When our room was ready, she also found a room available that our friend could check into rather than making him wait in our room until his assigned room was ready. When I went to make our shuttle reservation to the airport for the next day, I mentioned that our flight out wasn't until 2 pm and without my asking Sadie offered us a late check out at noon. Our friend was leaving on a very early flight and she suggested that he might want to return the rental car after dinner and call for the shuttle back rather than getting up and leaving extra early to do it all this morning. Sadie is an absolute gem, professional, competent and very friendly, and clearly has the best interests of this hotel's guests in mind. We were very pleased with our spotlessly clean and nicely appointed rooms at very reasonable rates. There were many and varied breakfast choices and you can be sure that if we return to Kansas City we will stay at this hotel again!

"They didn't care!"

3
05/04/2016

I had requested a room for disabled on my online reservation. Didn't have one at check in. Was there 4 nights, never offered me a room for disabled. Maid only made up one bed , not the other. No clue why and the front desk really didn't care. Said "Tomorrow is another day". How rude!

"Clean, comfortable, close to airpot"

4
04/04/2016

We only wanted a reasonably-priced hotel to spend the night before an early flight. This fit the bill. The man at the desk was helpful and professional. Our room was clean and comfortable. We were only minutes from the airport. We didn't use any of the hotel's other services, so I cannot speak for those.

"Close to MCI Airport - KCI East"

3
28/03/2016

My wife and I stayed here the last night of a ten day vacation. The staff was fine. When I asked for top floor quiet side he said "You realize that we are next to an airport don't you?" We kind of laughed that request off. Funny thing is that we slept with the window open about a foot and never heard one plane. Not sure how they pulled that off, but it was nice. Not enough choices at breakfast and by 8:30 they were out of eggs with more guests coming to eat. Our room had three packets of decaf but only one regular.

"Mini vacation"

4
26/03/2016

Stayed at best western first time. Hotel nice and clean.Services great. Bed comfortable lots of pillows.Only minus was breakfast. Not enough choices and by 830 no more eggs and there were still more guests coming. Otherwise. Great.

"Mixed Review"

3
25/03/2016

I have stayed here before and always been happy. This time it wasn't as great. The rooms are nice and the location is good. My family had 3 different rooms, and we all ran into the same problem with the coffee in the room. There were packets of decaf but none of regular coffee. The desk clerk didn't know where the extra coffee was kept. He suggested that I could come down in the morning to the lobby and get coffee to take back to my room. That kind of defeats the purpose of an in room coffee maker.. The next day I requested (on the room service card) that regular coffee packets be left. When we got back in the afternoon and had 6 packs of decaf, but none of regular. We finally got it straightened out, but don't know why it was such a hassle. The breakfast in the lobby is good.

"Beds are too high"

3
23/03/2016

Needed an accessible room and didn't get one. Should've been informed that one wasn't available. Breakfast was very good. Unfortunately, the toilet was the most comfortable place for me to sit in the room. Pool was nice, but I wish the lift was working. I was being determined to get into the pool.

"Team Spirit/Customer Service"

5
21/03/2016

I want to commend Manager Ashish Patel on his, and the wonderful teamwork of his employees: Jonathan, Kahlia, Sadie, John and Ron all were flexible and helped with any questions/requests we had. I noticed the teamwork when filling in for each other when necssary and sharing information about the area that was very helpful/informative. The breakfast had variety and was also appreciated. Thank you for a very nice visit to your area!

"Great but no handicap accessibility"

3
20/03/2016

Pro:Nice property and good staff, Breakfast good. Con: Shuttle doesn't run past 11 p.m., so had to take a cab from airport at 11:30 p.m. Reserved queen with two beds and requested handicap accessibility. Arrived to find only king rooms have that. Was not notified of this, or would have booked somewhere else. Toilet height was child size. Older adults really challenged to use that low a toilet.

"Does the job perfectly!"

5
16/03/2016

It's not the Waldorf - but it's not supposed to be! I stayed here for game 1 of the World Series (unfortunatley the Mets lost..) and was supremely satisfied. It's clean, the staff was SUPER friendly & check in & check out was smooth and easy. Highly reccomend!

"Terrible, awful beds!"

2
12/03/2016

Don't stay here. I stayed at a BW+ outside of SLC and it was great! That is why I chose this hotel this time, but I was SORELY disappointed. I barely slept, because the bed squeaked each time I moved (I only weigh 125 pounds), the bedding was scratchy, and the pillows were the "cheap" uncomfortable kind. Very disappointing.

"Decent"

4
01/03/2016

The only thing we noticed was the uncaring touch up jobs that were done throughout the hotel. Whoever was responsible for taking care of this was either in a hurry or didn't care. You could see where paint had ran down on the base boards, tiles weren't put in correctly, etc. Otherwise this was a nice hotel.

"Bedding Down at Best Western Plus"

5
26/02/2016

I arrived late, but calling ahead with my Rewards Card membership, had no problem checking in, receiving a very comfortable clean room with breakfast available the next morn at a not too early time. I checked out easily at a last minute. The whole experience was quite good, worthy of a repeat when in the area.

"Horrible Internet"

2
24/02/2016

Could not get the internet to work. Called the desk, and was told there was nothing that could be done. I missed a video conference with a client, because the internet wouldn't work. Unacceptable. Won't return.

"Clean and comfortable at a very reasonable rate"

5
24/02/2016

A nice stay in a clean hotel, good location and best price when comparing to other hotels within a stone's throw away from here. I stayed in room 209 and the door didn't have the best seal as you could see lots of light from hallway which resulted in moderate noise being noted. Crazy microwave in this room as well that was rather fickle. Breakfast was decent and wished there had been a hot tub.

"Clean and convenient!"

4
19/02/2016

My husband and I were catching a flight out of KCI very early in the morning and live out of town, so we reserved a room here. It was very clean (my number one priority) and convenient to KCI. It was perfect for us.

"close to KCI airport"

4
17/02/2016

Very nice fairly new hotel just off the interstate. Close proximity to the Kansas City airport. Did not have a chance to try breakfast. Had a very early flight. They will let you leave car if you are flying for a fee of $6 per day. Airport is $7 per day. Negative, not real close to restaurants that I noticed. Rooms were very nice and the beds very comfy. Did use the business center to print my boarding pass. Had indoor pool. This was a good experience.

"Just right"

5
09/02/2016

In transit from visit with relatives in KS, I needed to find a hotel close to airport. My night at the Best Western Plus before early morning flight was very comfortable. The staff was attentive and helpful, room was comfy. Room was reasonably priced.

"KC Business Trip"

3
08/02/2016

Need to improve their copy center to a real business center that opens programs. It is only set up to run copies and print boarding passes. Rooms were great, breakfest average. Front desk very helpful when asked for anything including opening a spreadsheet for me and printing it.

"Great value for long weekend"

4
19/01/2016

This Best Western PLUS has been a great value for us for a couple different 3-day volleyball events. The breakfast is great and makes the slightly longer drive to the KC Convention Center worth it. The staff is always helpful. It's also nice to have the laundry service available. It is right off I-29 and there are a lot of businesses and restaurants just a few miles away.

"Good experience"

4
19/01/2016

I stayed one night at the hotel and I had a good experience. The only thing I wished they had was central AC. I cared a lot about AC, but overall, everything else was good. If they have central AC in the future, I'd love to stay in that hotel again.

"Great value"

5
18/01/2016

This is a very clean and comfortable hotel. Only wish that the airport shuttle would leave a little earlier. We like the park and fly option and would like to be at the airport earlier. Otherwise, a very nice hotel!!

"Family Reunion"

5
14/01/2016

We had several options to select from for our stay with the family reunion. My previous experience at the location in Lewisville won me over. Eleven family members, four rooms, and six days of excellent service and hospitality helped us to enjoy our reunion.

"No Complaints"

4
13/01/2016

Hadn't stayed in a Best Western since I was a little kid on vacation, so wasn't sure what to expect. Turned out to be pretty nice. Room was clean and bed was comfortable. Desk and Shuttle staff were very friendly and helpful. Not super fancy, but was about what I would expect for about $100 per night. No restaurant/bar/lounge on site, but the hotel directly across the parking lot (a VERY short walk) has a nice one, and B/W gave me a ticket for a free appetizer there so I was happy.

"One night stay"

5
06/01/2016

Needed an affordable nice place to stay close to the airport. This hotel was very clean and the staff very helpful and pleasant.shuttle service was also available to the airport with the option of leaving our vehicle at the hotel until our return.

"best airport hotel"

5
05/01/2016

I think this is the best Kansas City Airport hotel. The staff is very helpful in all areas and the price is exceptional. The accomodations are spacious and very clean. My husband and I had a early morning flight and the staff arranged for a private limo service for us to transport us to the airport. Additionally I left my medical equipment behind and the staff and manager sent the equipment to me and arrived next day at my home.

"Great Place to stay"

4
04/01/2016

The Best Western Plus in Kansas City - East was a very nice hotel, both inside and out. Checking in/out was fast and easy. Bed was very comfortable, shower had great water pressure and the breakfast was good also.

"Nice and Clean hotel"

4
31/12/2015

We had a nice time and enjoyed our stay. The staff was very friendly. The breakfast was good but is a very cold area during the winter months. We would like to see a hot tub put in the pool area. The pool was nice.

"Best Beds Ever!"

5
30/12/2015

The young lady who checked us in at 1:00 a.m. was very friendly and helpful despite the fact that she must have been freezing every time the front door opened and blasted her with sub-freezing temps. We often stay at hotels, the the beds here were as comfortable as ours at home. Great place!

"Comfort at a great price"

5
12/12/2015

Stayed at the Best Western (which is always my first choice when we travel) and was impressed by the service and helpful staff. The room smelled fresh and was very clean. The front desk gave us some terrific tips about what to see in town and where to go to eat which was very helpful as it has been many years since my husband was "back home in Missouri" . She was cheerful and informative without being fake or pushy. The breakfasts were even better than I expected with a great variety that was fresh and hot.

"Better than expected"

4
11/12/2015

My experience with this hotel brand has not always been good, but I decided to give it another try and was pleasantly surprised with this one. The room was clean, attractive,and roomy. Bed was very comfortable, except for the pillows which for me are almost never to my liking! Room included a one-cup coffee maker, microwave and mini fridge. We discovered that the fridge was not working but a call to the front desk brought a maintenance man who quickly took care of it. Breakfast was the usual fare found at most breakfast provided places. Nothing worth praising here. The eggs were only slightly warm. Rate was very reasonable for this facility.

"It works!"

4
10/12/2015

Stayed here for one night. It was clean, quite, and comfortable... I would stay here again. The man at the counter was friendly, he knew I was sick when we checked in. In the morning when we were leaving he wished me well and asked me what he could do for me.

"Eeh... it's alright."

3
10/12/2015

Was not completely impressed with this BW. We have stayed at best Western's all over the nation and this one fell a little short. The room was ok. Pool was freezing and no hot tub by the pool to warm up in. It was an 'ok' stay. Not entirely impressed.

"Excellent customer friendly stay near airport!"

5
30/11/2015

This hotel exceeded all my expectations. It is located near a Hilton hotel that does not even compare to in its appearance or service. The hotel is modern, clean, has an enclosed indoor pool, fitness room, and offers an outstanding variety of breakfast items. The customer service surpassed all of my expectations! The front desk personnel even did our plane boarding tickets, directed us how to reach the airport and more... Highly recommend if you have to stay near the Kansas City international airport.

"Clean, friendly hotel"

4
23/11/2015

Overall this was a good place to stay. The rooms were clean and updated, and the bed was comfortable. Our only complaints were the pillows were all soft, and we prefer firm ones. The breakfast was just average. The girl at the check-in desk was friendly as was the woman working in the breakfast area.

"Stop and go"

4
20/11/2015

I had misgivings about this hotel on arrival. It was late and it had been a hard 13 hours on the road. After a nights sleep everything was fine. Breakfast was actually pretty decent. Nothing to get excited about. Apparently this place is popular with travelers going into the local airport. I, on the other hand, was on a road trip and this place has a bonus to it. We pushed through Kansas city late at night to get to this hotel. It added an hour to that nights drive but it paid off the next day. Since this hotel is located north of the city getting out in the morning to the north or west is a lot easier. We totally avoided all the traffic and it made the drive a lot more pleasant.

"Unbelieveable value; wonderful stay!"

5
19/11/2015

I chose this hotel on the basis of Trip Advisor reviews, the low price, and an early shuttle to the airport. I was a little leery because of the low price and I have found that BW hotels vary widely as to quality. From the moment I walked in, I was so pleased that I stayed there! The front desk lady was pleasant and efficient; when I asked about the shuttle, she signed me up and asked if I wanted a wake-up call (which I accepted since I have trouble hearing my cell phone alarm). She warned me to check my phone, advice that I was extremely appreciative of receiving since the phone wasn't working. I was on my way downstairs to report the problem but a maid called it in for me. Since it was a Sunday afternoon, I wasn't sure how much assistance I could expect but the gentleman was there within 30 minutes and ended up replacing the phone with a new one. He was also the shuttle driver the next day. I ended up with a flight delay and was granted an extended stay with no difficulty. Upon checking out I had a chance to chat with a gentleman that I assume was the manager; he spoke of the team working hard to provide service, and in my case, they certainly did! The breakfast was okay but since I paid well under $100 for the pleasant staff, nice clean room, an early shuttle, and breakfast - no complaints! This will be my end-of-visit hotel whenever I come to visit my daughter.

"Great location"

5
13/11/2015

This place is a great value in an excellent location. I am working downtown Kansas City and the morning commute is an easy drive plus the convenient location by the airport makes this a great value. I am a loyal Best Western member but not all BW's are created equal this place is an A+

"I Will Not Be Staying Here Again"

3
11/11/2015

Overall, this is not that bad of a hotel. The rooms are okay, there is a shuttle to the airport, free breakfast and wi-fi and the value of the rooms isn't that bad. I didn't feel that the management was looking out for their customers (I had some issues concerning the billing) and the food options nearby are non-existent. You will need to rely on their shuttle (I didn't check to see if they would take you to a restaurant or not), keep your rental car or drive to a place to eat. I will not be returning and I cannot recommend this hotel, especially to anybody in the federal government on business.

"Very good, quick stay"

4
09/11/2015

Booked through Priceline and got a very reasonable rate. We arrived after coming in on a late flight and the night manager gal was friendly and checked us in quickly so we could get some rest. (Apologize I can not remember her name) This is a cozy, clean hotel. I felt the bed was on the firm side which I happen to love, slept well. Some of the previous comments about noise are somewhat true. I heard people walking above us and talking as well but was dead tired so went right to sleep. Free breakfast is pretty standard but is enough to get you going. Waffle maker, biscuits and gravy, dry cereal, pastries, toast and fruit. Coffee was acceptable and there was a free USA Today. As you know, there are countless options for hotels near the airport. We stayed at the one next door before we flew out and this one when we arrived back. Both were good but Best Western is better value for money, I feel. We did not use the airport shuttle but I do believe it was available. We were only here for a total of about 7-8 hours but would recommend it for a quick stop and would return.

"A great hotel"

5
04/11/2015

The staff at Best Western are some of the nicest people. My wife and I always stay at the hotel the night before we go on a trip, we park our vehicle and they take us to the airport and they pick us up when we get back. The rooms are very nice and clean and the breakfast is great.

"At Airport for early flight"

5
04/11/2015

We arrived to visit our daughter who attends KU in Lawrence, KS for several days. Our outgoing flight was early so we decided to stay near the Kansas City airport for our last night. Hotel was clean, easy check-in, courteous staff and our room was roomy and had both a microwave and refrigerator. Breakfast was adequate, sausage, eggs, waffles, cereals and various other items. Not fancy but good. Easy access to airport, just one exit away.

"Good"

4
31/10/2015

Soft Good beds and pillows. Overall it was very Clean. Friendly staff. Better service than the motel to the east of them who wouldnt get off the phone to even talk to you. Get the internet price before got there, cheaper than at the desk. .

"Slamming Stairwell Door Ruined Stay"

2
28/10/2015

The 3rd floor stairwell door slams shut every time a guest uses it (which happens a lot in the morning as people leave). Completely ruined our sleep. Everything else was nice but it's attention to details like that which will make or break a hotel experience. They should have known and had that repaired.

"Nice Stay"

4
26/10/2015

We had 2 rooms here to see my daughter off to Hawaii. Very clean and quiet. Pool was warm and good hot tub. Free hot breakfast was fresh and had variety that satisfied everyone. It is a fairly new hotel. We will stay again.

"Descent but paper walls and doors "

2
25/10/2015

We stayed at this hotel with our three kids. The staff seemed nice, the rooms clean, but in the hundreds of hotels I have stayed in for work I have never had a hotel with such thin walls and doors. I could hear every word uttered by the family next door via the adjoining door and wall. Made for a rude wakeup call when their sick son started getting sick at 6 a.m. Could have been better but could have been worse. Pool was also very cold and could only use for about 20 minutes before everyone just had to get out.

"Excellent Service, nice rooms, great price & location"

5
13/10/2015

The hotel was easy to find and the service was excellent. The room was very nice and the larger bathroom was appreciated. Everything was very clean and worked well. The shuttle service was reliable and quick both at drop off and pickup. The Park and Fly option was easy and inexpensive. I'd go again in a heart beat!

"One night stay in KC"

5
12/10/2015

Was able to check in early even though we arrived well before check-in time. Front desk was most helpful & friendly. Room was clean & perfect for our 1 night stay. Great room & service for price. Will recommend to friends & family.

"Nice Accomodations"

4
11/10/2015

This hotel has friendly staff, is clean and well kept and has a fair breakfast. It is located close to the local shops and the Airport and is easy access to northern areas like Atchison, Troy and Weston.

"Very short stay in Kansas City, MO"

5
11/10/2015

Unfortunately we arrived late and had to leave early at this hotel. We would have loved to stay longer and enjoy the facility. Even for a very brief stay the hotel was obviously excellent. Everything was excellent but we did not use the pool or exercise room.

"Short,,,,,,,,,,, Nights stay, but good."

4
09/10/2015

My wife and I decided to stay near the airport as we had an early flight out. We chose this hotel because of the location and reasonable rate. We arrived and there was no one at the desk, but the sign said pick up the phone and I'll be right there and he was. The room was nice, roomy and clean. We went to sleep early, got up and got ready to leave before breakfast was ready, but got a great cup of coffee, checked out and were on our way. Check in and check out was painless, friendly staff and efficient. It was a short night, but good. The only negative is the Kansas City "hotel tax rate", but it's not the fault of the hotel.

"Great place to sleep"

5
06/10/2015

The free shuttle service is very handy if you are without a car, there isn't much within walking distance but other hotels. The king room I stayed in (301) was a double sized room, big enough for a meeting or party. Bed was quite comfortable.

"Can't go wrong here"

4
06/10/2015

Checked in with a very friendly desk associate. Told us about the complimentary breakfast, which included - scrambled eggs, sausage, biscuits and gravy, waffles, cereal, toast, bagels, fruit, yogurt. Breakfast area was clean and well stocked. Went to the room, no odors in hallways, smelled fresh and clean, room the same way. Would definitely stay here and would recommend it.

"A good hotel to stay in close to Kansas City Airport"

5
06/10/2015

This hotel is just minutes from the airport and has a complimentary shuttle service. The appearance, service and room were excellent and the breakfast was the usual continental brakfast and good. It doesn't have a cafe or restaurant so I had to cross the parking lot to eat at the Hilton but that is ok. It was priced pretty well and would choose it again.

"Very Nice"

4
06/10/2015

The room was large and roomy, comfortable and clean bed, good shower with large sink area. This was a Stay & Park visit, was close to MCI and the employees taking me to and picking me up from the airport were courteous and safe drivers. Would stay there again.

"One Night Get Away"

5
05/10/2015

Everything was clean, neat, and nice! The jetted tub was just the right touch! Our bed was not firm enough to our liking, so we were full of aches and pains the next morning. Would have liked to have seen bacon at breakfast and plenty of flavored waffle batter. Overall, we definitely recommend this hotel!