Codice vantaggio

Best Western Hotel Joliet Inn & Suites, Joliet

4.0/5  - basé sur 262 notations.
4380 Enterprise Drive, 60431-8309, Joliet, United States - visualizzare mappa
Best Western Joliet Inn & Suites - Facciata dell'albergo Il Best Western Joliet Inn & Suites è situato nel centro di Joliet. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Se non sei in grado di dire se sei più un tipo da campagna o un tipo da città, questo incredibile hotel di Joliet offre il meglio di entrambi i luoghi. Dal nostro hotel di Joliet potrai raggiungere facilmente l'autostrada 55. L'hotel si trova a soli tre chilometri circa dalla famosa autostrada 80, che collega San Francisco e New York. Ci troviamo inoltre a soli 64 chilometri circa da Chicago. Gli altri hotel di Joliet tentano di eguagliare le nostre tariffe convenienti e i nostri servizi di lusso. Ma solo il Best Western® Joliet Inn & Suites offre sistemazioni di eccellente qualità a prezzi imbattibili. Questo hotel di Joliet è situato vicino a numerose attrazioni. Il Chicago Land Speedway, un circuito in stile 500 miglia di Indianapolis, si trova a pochi minuti di automobile. Le squadre di baseball e di softball in trasferta vengono spesso a giocare in zona. I due casinò situati nelle vicinanze, l'Hollywood e l'Harrah's, offrono molte occasioni per sfidare la fortuna. Nelle vicinanze si trovano anche due junior college: questo hotel di Joliet ospita spesso famiglie che verificano le offerte educative della zona. Il Saint Francis Junior College e il Joliet Junior College sono università famose, nelle quali si svolgono eventi emozionanti . Ospitano spesso partite di pallacanestro ed altri eventi sportivi: un ottimo modo per trascorrere un pomeriggio. Il marchio Best Western è ciò che attira gli ospiti al nostro hotel di Joliet, ma sono i servizi eccezionali a farli tornare a soggiornare da noi. Dopo una lunga giornata potrai goderti un meritato riposo nella nostra piscina riscaldata al coperto. Le nostre tariffe sono competitive e imbattibili. La nostra colazione all'americana gratuita è ideale per cominciare al meglio la giornata. I dipendenti della Caterpillar, della raffineria della Exxon Mobile, della General Electric e della centrale nucleare soggiornano spesso da noi e adorano la nostra colazione a buffet. Potrai gustare waffle caldi, frutta fresca, deliziosi pasticcini, cereali e il nostro rinomato caffè 100% qualità arabica. Non c'è modo migliore per iniziare la giornata. Prenota un soggiorno meraviglioso al Best Western Joliet Inn & Suites, dove l'avventura incontra prezzi fantastici! L'idromassaggio resterà chiuso per lavori di riparazione. Per ulteriori informazioni, contattare l'hotel. Ci scusiamo per il disagio causato.

Best Western

Hotel Joliet Inn & Suites




i vantaggi dell'hotel

  • Piscina riscaldata
    Piscina riscaldata
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Certificate of Excellence 2016
Basato sul parere di 262 viaggiatori
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Qualità del sonno

"Comfortable bed; Cool water showee"


Hubs and I were given the room at the end of the hall, past the stairs, which probably explains the tiny bathroom; didn't appear that they were fully occupied so I don't understand the reasoning. The bed was very comfortable but the shower water was between cool and maybe almost nearly warm. They said someone last week complained about it being too hot so they had it adjusted. In my opinion, you can adjust hot to cool in the shower but difficult to make cool into warm when the water heater is turned down.

jolietbw, Director of Sales at Best Western Joliet Inn & Suites, responded to this review
Hi Vickie, My apology for warm shower. Water temperature has been adjusted and so far no complain. Thank you for your review so we can serve better to our guests. Thank you PB

"Room ok. Very Rude clerk. Won't be back."


So, as someone who has worked in the hotel business for many years, I know that first impressions are everything. Well, the front desk clerk being completely clueless and rude leaves a heck of a first impression. First off, I had a reservation that had a rate change due to the races being in town. I get it. Well, when I checked in, he topped me from signing my card and said wait, something is wrong, I need your credit card again, I didnt put the right amount through. Well, seeing as he had actually charged the card already, and for the amount as per my reservation, I got a little suspicious and asked why. He said the rate is wrong on your reservation, and proceeded to overwrite the lower days rate to a higher rate. I told him to stop, that's what I was quoted. There was a rate change that was expected. I had discussed this with a clerk a few days prior when I called to confirm everything. He said that it wasn't one of their rates and there was no note in the system about it. was booked directly on Anyway, he dismissed me saying he would inquire about it tomorrow morning with the manager. No sorry for the confusion.....nothing. not even after I showed him the emailed reservation I received from Best Western. Well, we get to the room which is a queen suite, as expected. However, we have 4 in the room as noted in the reservation, so 2 were on a sofa bed. Well, there was only 1 pillow in the closet for the sofa bed, and 3 towels in the room. Again, no big deal, I'm used to this. I go down to the front desk to ask for an additional pillow and towels, and he flat out says "why aren't there enough in the room?" I said well there are 3 on the bed and one in the closet. We have 4 in the room, and I sleep with 2 pillows. He fusses about 4 being in the room. I said look again at my reservation, that was what I booked. (2 adults, 2 kids). He then hands me the extra needs and "what's your room number I have to check this!" What? Ok. So far not a good impression. I'm more irritated than anything. If anything else in town had rooms I'd leave. Room is ok, bed is more of a full than a queen. No TV in the sitting area seems odd, but again, whatever. Every hotel is a little different.

"Great, as usual."


We are repeat 'customers' at this BW because we have not been disappointed in any of the times we have stayed in the past. . . . it is consistently good! We were not disappointed this time either, although the desk clerk knew that our second night was 'free'. . . . no change in quality.

"Visit home"


This Best Western met all the things that were important to me. I had a coffee machine, refrigerator and microwave in the room and made use of all three in my extended stay. I enjoyed the variety of the breakfast items in a pleasant breakfast room. I felt secure with the 24 hour staff and lighted parking lot.

"April 2018"


We stayed here and the night shift guy was completely rude and has no concept of customer service and all he wanted to do was take a nap on the job The GM Jay was very nice on check in and very accommodating for our group If our hockey team was to play on Sunday we would've found a different hotel to stay at because of bad service

BestWesternHotels, Corporate at Best Western Joliet Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Clean and great service!"


Had an over night stay and checked in late, very tired. Front desk checked us in Fast with such friendly professional service! Hotel clean and well maintained. Advised us on breakfast items and hours to take advantage of and to let us k ow if we need anything to make our stay pleasant. Room very nice and clean. Checked out with no problems and Jay in front desk very nice and helpful ! Would highly recommend this hotel!!! Even the price was very reasonable.

"Weird Night Deskclerk, room with subpar standards"


When I arrived, the desk clerk was very unfriendly, did not greet me just stared until I spoke, it was weird. I stayed in room 318. The room was smaller than it showed in the pictures, and the hot-tub was not the hot-tub that was shown in the room pictures. The hot-tub was not clean, it had hairs and little black specks in it when I filled it up. The shower was dirty too. The water pressure was very low and the shower was cramped. The shower head couldn't be moved. The furniture placement was odd, the microwave dresser/mini-fridge almost blocked off the hallway into the first room. The sheets on the bed had a few specks of red(blood??) on them and were not clean. Continental breakfast was okay and did not taste terrible, though the potatoes felt soggy. You have to be up early to get breakfast, otherwise it's gone pretty quick. The morning desk clerk was much friendlier to talk to when I checked out.

BestWesternHotels, Corporate at Best Western Joliet Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts



We have stayed here many times and have always had a good clean room with great service. The staff at the front desk are very good and helpful. The continental breakfast in the morning is not the biggest but it is a very good start of the day especially for the price!

"New customer"


I have never stayed at a best western before. After staying at the one in Joliet I joined the rewards program to stay with them more. To be completely honest the breakfast can use a little work but I found my permanent hotel chain.

"Excellent Hotel"


What a great hotel great rooms friendly and helpful staff. Free continual breakfast and free internet also has a pool if you want to relax or swim for exercise .there is also a coin operated washer and dryer if you need to wash something

"Nice Hotel"


Our stay at this location was very pleasant. The rooms were clean and nice and the staff were terrific! They had a large selection for their continental breakfast. We will definitly stay there again. I t is close to major routes

"Best of the Best Western!"


The hotel is large and the grounds have great parking. The staff is one of the most helpful and friendly groups of people I have experienced! The rooms are clean and comfortable! Breakfast is wholesome and tasty. We will stay, again!



Hotel was nice. Stayed for work and was definitely a decent hotel. Only issue I had was with a few front desk people. There was a language barrier making it difficult to communicate with them but still was able to get what I needed. I'd definitely come back again in the future. Also the hot breakfast could vary a little more often.

"Overnight stay in Joliet"


The Best Western hotel in Joliet, Illinois, was an ideally situated for easy access to Joliet. The hotel was very comfortable, and the decor and furnishings looked to be brand new. There were excellent facilities including an indoor, heated pool and a hot tub. Plus there was an eating area with unlimited coffee and breakfast in the morning. The room was very well laid out, a big TV and plenty of seating, en suite and coffee making facilities. The breakfast was very good, and the hotel has a pancake making machine, which is brilliant. The staff were all very friendly and helpful, a highly recommended hotel and well situated for shopping at the nearby shopping mall and various restaurants.

"Nice place to stay"


I enjoyed staying at the Best Western Inn & Suites in Joliet, IL. The rooms and common areas are clean and in a good location. The staff are very nice and helpful. I'd recommend this hotel because it's a great value for the money.

"Never Disappointed"


We visit Joliet, Illinois several times a year and always request a room at the Joliet Best Western. The owners and operators have their quest's comfort at heart. We have never been disappointed with our stay in the Joliet Best Western.

"Great Staff"


Very clean. Very Friendly staff with a great sense of humor. Definitely staying here again. Pradip, the owner, is a very pleasant man and helpful. At check in he offered us to look at our room first to make sure in was satisfactory. If it wasn't he was willing to give us a different room. The room he assigned first was extremely clean and neat.

"Clean, average hotel"


This hotel was a one-night stay to attend a funeral. The hotel is clean, and it appears they are trying to make some updates. Our two Q bed room was good size and the TV and refrigerator worked just fine. The bathroom is adequate, but the toilet is one that is low to the ground, making it a little more of a challenge for older knees and anyone very tall. Our beds were comfortable, linens clean but worn. The sheer curtains had a good sized tear but were clean. The hotel wasn't very full, so it was nice and quiet. Breakfast was okay...the usual options of microwave hot things, a waffle maker, some cereals and small pastries, etc. If you are looking for more class, this isn't the place, BUT, if you are looking for clean and don't care about the amenities being perfect, this is a good option.

"Our hotel when we come back home"


We love this place. We stay here several times a year. The management team is always so helpful. I am handicapped so I have special needs that they always accommodate me. I personally can't say enough good things about the staff and comfort in the rooms. We get the king handicap suite and it is every bit as comfortable as my home. No bugs,clean and they will go out of their way to make you feel comfortable.

"Manager is very friendly"


This was a very good place to stay while travelling. Location is near interstate and offers a safe parking area. Rooms are large with fridge and coffee maker. Beds are very comfortable. Pool area is very nice. Staff are well trained and very helpful. Breakfast in included.

"When in Joliet area"


Just off Jefferson Street which leads directly to downtown Joliet, Illinois. Access to Interstates 44 & 55 easily. Numerous eateries chain and local within driving distance to and from trips to downtown historical sites, museum, theaters et citeria. No 1st floor rooms but elevator available.

"Very nice stay, great rate"


Last minute travel plans to the area prompted our reservation here. This is a very nice, clean, comfortable hotel and room rates are far better than the similar hotels we looked at in the area. Nice little continental breakfast and pool. The decorating is attractive. The manager, Jay and his associate Pradhip are such gentleman and were very accommodating. We will definitely stay here in the future.

"Nice room at a fair price"


We planned poorly and arrived in the Joliet area at rush hour on a Friday evening. That said, our satnav directed unerringly to this Best Western. We were greeted by an exceptionally friendly front desk staff (one of the gentlemen was the manager), and our room was very adequate - which is what one expects in this class hotel. Nothing particular exceptionally outstanding and certainly nothing bad. Parking is behind the hotel, and there are, in addition to the front, entrances on either side. We had been in our room only a short time when there was quite a commotion in the corridor - as it happens, a collegiate running team was staying there. They were very well behaved, though, and we heard little from them afterward, though they had rather 'taken over' the breakfast area the next morning (which does not reflect at all on the hotel).

"WORST WESTERN! 2nd stay only got worse!"


The 1st time we stayed there in July I chalked it up to a fluke that the check-in time was painfully slow (took 25 minutes to get done), the back door didn't work and the ice machine was out of ice along with a noisy fridge in the room but this 2nd stay in September got way worse! Check-in process painfully slow AGAIN (worse this time). Ice was in the ice machine this time BUT the room was such a disappointment. The toilet wasn't even firmly attached to the floor and moved around like a wobbly table (scary way to start out in a room). Next the TV had a black line down it just off to the right from the middle making watching anything very annoying. The pillows were horrid (worst pillows ever). There was piss-poor water pressure AGAIN (on the 2nd floor mind you) was so bad it took me 15 minutes just to rinse shampoo out of my hair and finally this fridge was even noisier than the one in the other room we had back in July. I was hoping for better, not worse. In July was a 3rd floor with horrid water pressure, this was the 2nd floor and other end of the hotel. ...just can't win. Apparently I'm spoiled rotten by Hampton service and their 100% price promise and quick check-in, etc. but this BW really has earned its nickname of Worst Western with us!

"A NASCAR Weekend"


The hotel overall is pretty good. The hotel is pretty clean other than some dust in the corner of the room, the rest of the room looked clean. The General Manager Jay is friendly and seems like he will accommodate requests as best as possible. The breakfast is nothing special but it is free, and the room for the breakfast could be a little bigger. So as i said overall it is pretty good. While this maybe an average hotel in most places, it is probably one of the better places to stay in Joliet.

"Average Hotel"


Hotel needs maintenance done on rooms. Location is great for NASCAR speedway plenty of restaurants near hotel. Rooms were clean and spacious but fans needs serious maintenance. Parking is great , pool is nice. Breakfast is below average. Quality of food is poor. Location to the interstate is great.

"race weekend"


They have very good service. The rooms were very clean and stocked with the essentials. Breakfast consisted of hot food along with the normal cereal and pastries. Waffles you make yourself was great. The Staff is very friendly and always asks if you need anything. For race weekend it was very quiet too. The pool was very relaxing and clean. Even though its right off the highway it still seems secluded and quiet. We will stay there again. The only thing I wish they would have had was a hot tub but maybe we will upgrade the room next time.

"Nascar weekend"


The service was excellent. The room could have been a little cleaner. There was dust on everything, which means to me it hadn't had a good cleaning in a while. The bed was very comfortable. The bathroom was clean. The breakfast was your ordinary free breakfast.

"Okay for Rehabed Hotel- could be cleaner."


This hotel looks like a hotel that had been rehabbed. And it didn't look like the rehab job was the best. The staff was friendly. However, the rooms could have been vacuumed better in the bathrooms could have been clean with a little more detail. The breakfast area had an okay selection, but found the milk to be sour and the juice to be watered down. I would stay here again if I had to but it wouldn't be my first choice.

jolietbw, Manager at Best Western Joliet Inn & Suites, responded to this review
Thank you for your review. The comment will help us to serve better and improve the quality.



The room we were in had dead bugs on the floor, cobwebs and dirt in the corners and ants crawling on the bed! We were moved to another room that still had some cobwebs but was cleaner. The mattress felt like sleeping directly on the springs

BestWesternHotels, Corporate at Best Western Joliet Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"No Hot Tub"


Air conditioning did not work through the entire building. The pool was dirty and not filtering correctly. Our bathroom had hair all over the floor and tub. Breakfast had stale bread and moldy fruit. When I pointed out the fruit he removed it but left the other pieces that it had been touching. The front door needs new springs because it shut so fast it caught my legs.

"Best BW Yet!"


Jay Byatt and staff are "head and shoulders" above all the other BW we have stayed at! The cheese omelettes were very good! Never had them at any BW before. I usually have peanut butter and banana on toast as most of the time the breakfast eggs are "iffy" at best. The bed and pillows again, the best of any BW we have stayed at (we usually stay at BW when we can and recently friends recommend getting the BW cc card with rewards, which we did)!



This a basic Best Western, not as nice as many we have stayed at. Even the bar of soap was small; and there was a body wash and shampoo dispenser in the shower which always seems a little "less classy" to me. Perhaps a little update would help. Check in was very, very slow. Room was ok. Very noisy outside during night, but you can't always control guests. Breakfast also just ok. I do give them a plus for having unsweetened almond milk for cereal....a first at any hotel.

"Excellent accommodations."


This hotel is off the main highway, but is secluded and restful. It is clean and well maintained. Our suite was clean and everything was in good order. Bed was super comfortable. A full hot breakfast is included along with fruit and pastries.. Staff is friendly and courteous.

"Well cared for"


This property is about fifteen years old, so says the desk person, Gabby. She was the only person to deal with everything. Nice first floor room that turned out to be a handicapped room. Clean, comfortable bed, side chair with ottoman. Fun thing was I passed the laundry room several times(it was not in use) and by the time I collected enough quarters and gathered the dirty clothes somebody beat me to the washer. 9:15pm mind you. The spa was closed :(. The pool had a family of like fifteen people splashing and screaming, did I mention its an indoor pool. They were in there until quarter to ten. Pool closes at ten. Gabby said apparently they were have a birthday pool party. Gonna have to remember for the next time I want a pool party. Over all it is a good property if you need a place about fifteen minutes just north of I 80 in Illinois. I do wonder about the idea of putting a marble type floor outside a pool area.

"Could be better"


Okay for a one night layover. Room had an unpleasant smell and could use renovation. Bring your own pillow. The hot tub was not in service. The breakfast was somewhat unappetizing, though started at 6:00am which suited our travel plans. Room was quiet.

"Good location"


Ok stayed here the first week of July for a NHRA race. Hotel was about 15 min away so it was a great location easy to get out onto hiway and restaurants near by and even a McDonald's at the corner. Pool was nice in the heat but it had stones from the floor at the bottom of it so you hurt your feet if stepped on it. Hot tub was closed while we were there and looked like it had been for awhile. Front desk (Jay) was great when we came in. Gave us 2 keys and one didn't work when checked went down to get fixed gave us another worked for one day then had to get rekeyed again we finally got tired of asking for it to get rekeyed and just used one. Breakfast was not good. Eggs and sausage did not look good. Pancakes I am told were ok just not for the whole week every day. Rooms were quite at the beginning of our trip then as the week went on and the people came in late at night and was noisey nothing unusual in a hotel. First impressions of room-just a room. We had 5 in a room and 2 towels asked for 3more and did get them but the day we put the towels on the floor and got one towel back. Went back to get more towels and didn't find anybody around so we just would hide towels so we would eventually get 5. Rooms were cleaned everyday but room service would Come at 9 am oh to early for my family. They need to clean the bathroom a little better there was hair on the floor when we got back from out day not something you want to see after a long hot day The shower sucked and I mean sucked no water came out and no pressure I had to rinse my hair for 15 min just to get soap out of it and I don't have alot of hair oh wifi sucks half our trip we had no wifi I have been in some other best westerns and this one just didn't, make the top grade this hotel needs some TLC to get it back up to a 4 star hotel. Great location and good for one or two nights stay not a week would stay again for shorter stay

"good hotel"


as the hotel is all right they lack in truck parking, but told the clc folks who books my room they did. the hotel is located in a good place easy on & off i55 the room was clean & I rested here good. I will not be staying here any longer. because of the parking the manager upon check out got rude about the truck parking when I asked why they told our booking people they had truck parking,

"Clean and Comfortable"


The staff is friendly and professional and the room was in clean and organized condition. It is conveniently located of one of the main highway exits. Their business center was very useful and well organized. The housekeeping staff were very nice and helpful.

"Unkempt location"


The bathroom was gross, with holes in the tub floor and hair in the shower (before we had showered). Not enough towels; 3 in our reservation and we had 3 towels, 2 washcloths and one hand towel. The beds were very hard and uncomfortable. The sheets were stained and had definitely seen better days. Upon walking into the (very dark) room, I could not find the light switch and when I did locate it, it took a long time for the light to quit flashing and stay on. In the meantime, I was trying to get my family's belongings into the room (myself and my two children). The trash can had been left smack in the middle of the walkway where I could not see it thanks to the bags I was carrying, and I fell over it. Fortunately our soft clothing broke my fall and prevented injury. Not somewhere I would ever stay again.

BestWesternHotels, Corporate at Best Western Joliet Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts



We.were traveling & Tired. This hotel was very quite and that is a PLUS. Everything was neat and clean. Breakfast was good. Not crowded. which I really like. We had to leave early, so not sure what was around the hotel.

"Very Pleasant Stay"


We stayed 3 nights here recently for a paintball event and everything was excellent. The hotel was clean, the breakfast was hot and all the staff were extremely friendly. We had no complaints whatsoever and will definitely stay here again!

"Hotel Stay"


This is truly a well staffed and nice hotel. I would defiantly recommend this hotel to friends and family. Look forward to our next trip to Joliet, Il and without question this will be our hotel of choice.

"Average hotel, great service"


The gentleman running the desk was great! Very friendly! The room itself had a smell about it, not sure if it was stale smoke or a sewer issue. The king bed was pretty comfy as were the pillows. Shortly after we checked in there was some sort of emergency involving an ambulance, firetruck, several cops, and some weird official van. Not sure what was going on but they were there a while. The breakfast was your normal Best Western expanded continental breakfast, pretty good for being free. Our room was kind of loud from the interstate but not to the point that we couldn't sleep. We would stay again.

"Great motel"


Stayed at this property last week in one of their newly remodeled rooms. I have stayed there a number of times and always found the staff to be very attentive, the facility very clean and comfortable. Highly recommend this facility.

"Upscale quality Hotel"


This hotel is being newly renovated. The rooms are fantastic. They are fresh, CLEAN, and nicely furnished. The staff and Manager are outstanding! If you are in the area stay here and enjoy fantastic accommodations!

"Convenient location, but house cleaning system needs fixing"


Stayed 3 nights and the location is ideal, next to hwy 55 and 52, and just off of I-80. However, our room was never cleaned during our entire stay. This in spite of me personally handing a note to the desk manager that our room needed service on the 2nd morning. The 3rd morning, I called the front desk (as instructed) and they still did not clean our room. This system needs to be improved.

"Best Western Joliet Inn & Suites"


We are always welcome at this hotel. We arrive with a service dog, so they give us a corner room so we are away from noise in the halls. Pradip & Jay are the most welcoming hosts we have met on our travels. We share our family stories as they do with us. we feel like family when we stay at this hotel. They are very personable.

"Never Disappointed"


We stay in the Joliet Best Western every time we visit the area. It is convenient, quiet, clean, and comfortable. The entire staff has our comfort as a priority. Many folks come to this hotel time after time and are greeted with affection upon arrival. Guests always feel welcome at the Joliet Best Western.

"Bugs and Blood"


Drove all night to find a bed with bugs and blood stain on sheet with dirty sheets that looked like not washed. NEVER AGAIN! This was during 10/12/2016 - 10/13/2016 at Best Western Inn Joliet. NO THANKS! I have pictures.

"Super nice front desk clerk!"


The front desk clerk was very nice at the Best Western in Joliet, Illinois. The air conditioning was broken in our first room, so she kindly moved us to the Presidential Suite. The room was a nice, large size with plugs everywhere, and a comfy pull-out sofa bed. We arrived late at night after a long drive during a huge rainstorm and didn't feel up to going out for dinner, so the front desk clerk recommended some local places that deliver. We chose a Mexican restaurant called Loco's and the food was delicious! The only down to our stay was the tub in the Presidential Suite was not clean, but we weren't going to use it anyway, so wasn't an issue for anyone in our group. The rest of the room and grounds were clean and tidy.

"Our home away from home"


Pradip & Jay are personable and caring. They have a beautiful hotel. The housekeepers deserve a big "Thank You!" for all they do to tidy our room and keep it clean. Thank you Heather for booking, "the quietest room in the hotel" for us. We travel with a service dog so it's nice that she didn't have to be on guard all night as people enter & leave their rooms. We had an excellent time. Thank you to all who made it wonderful!

"Simply Lovely"


Great, clean, and quiet hotel. Alot of personal touches. Perfect for business and pleasure. Breakfast was extravagrant... Establishment is clean and maintained well... Staff is pleasant and respectful

"Highly recommend this excellent, clean hotel"


We just had an excellent stay at this hotel. The room was clean, the bed was comfortable, everything worked, no problems. The staff was friendly and courteous. Check-in was a breeze, as well as check-out.

"Overnight stay"


Decided to stop for the night on our way home from a recent vacation. When ever we are traveling we try to stay at a Best Western. We have always fount the rooms to be clean and comfortable and staff very courteous.

"Worn Out"


Nothing positive to say, I'm afraid. Worn out place, didn't feel welcome, didn't feel safe, hate the soap and shampoo dispensers in the shower. Refrigerator didn't work, overcharged for a room with just one DOUBLE bed. Hotel needs a lot of work.

"Great Stop - Very Convenient"


Hotel was "easy on-easy off", clean, with a friendly staff. Close to restaurants and shops. There was a strong odor of cigarette smoke in our initial room. Staff quickly moved us to a larger suite with no problem. Pool was clean. Breakfast options were perfect for our family of four.

"Taste of joliet"


Came into town for the taste of joliet. Instead of driving back to chicago..decided to get a room close to the taste...stayed at the best western..very close to the taste..the hotel was affordable..clean..and very very accomodating...only stayed overnight..but thoroughly enjoyed my stay..hotel staff was extremely nice as well...

"Only an "acceptable" stay"


We stayed at this hotel for one night when traveling, having stayed in 13 different hotels, so we had lots of experience with which to compare. The desk clerk was friendly at check-in. When we went to a our room which was to be no smoking, there was a VERY strong smoke odor. When I spoke with the desk clerk, he offered to spray deodorizer, My husband requested a different room, and he quickly obliged. The room was just acceptable. The bed linens were very pilly and rough. I understand that it is difficult to keep white towels clean but they had slight stains on them....not something you feel comfortable using. Breakfast was acceptable but "low budget". It was an acceptable stay but nothing more.

"We loved this hotel!"


We needed a hotel in Joliet for a few nights that provided separation from our 2 year old and the Best Western Joliet Inn & Suites had just the right room for us. Our room was spacious and had a separate living room perfect for our daughter. However most important to me is cleanliness and this hotel was immaculate. Breakfast was average. The swimming pool, which no one ever used, was great for my little one. Staff was always welcoming. Location is just off the high way which makes it convenient. Pradip at the front desk was particularly friendly and accommodating. Family circumstances required that we make a return visit a few weeks later and he made sure we had the same room again. We can't recommend this hotel enough.

"Nice place"


We spent a couple of nights here for our traveling baseball team tournament. I thought this was a nice place to stay and reasonably priced for our group. We spent time hanging out with other adults at the pool enjoying adult beverages for long periods of time! We would definitely consider staying here again!

"Decent hotel"


The toilet flooded after the first time we flushed it. At first they offered to switch our rooms but we declined and they sent a maintenance man to fix it right away. But they did not bring the washcloths we asked for. The room itself was clean and a little modern but the bathroom had a few issues. The sink was scratched up, there were marks on the toilet and walls, tiles falling off, lock didn't work, shower head was extremely dirty, and grout all over the floors and walls. The soap dispenser was very messy and conveniently located above an electrical outlet. Then the breakfast was slightly limited but not bad. But staff was friendly, beds were comfy, and overall it wasn't a bad experience. I would stay again if I was in the area but I wouldn't pay any more for it than we did.

"Just okay "


This hotel is truly just okay- we used a Costco travel discount to stay and I'm glad we did. The room slightly smelled like smoke when we came in but either it went away or we got used to it. AC worked fine and was quiet but there was lots of dirt and leaves in it. The bed was okay, but there is no comforter, only a blanket and sheet. The bathroom is old and has poor construction and desperately needs renovated! It was quiet though which was nice.



we heard the people in the room above us walking around. we were told that someone would ask them to try to not be so noisy. after the 2nd night of the same, we asked to be moved to a new room on the upper floor. our new room was next to the ice machine which was used frequently the next morning and was extremely loud!



We were there for the drag races in Joliet in July of 2016, plus stayed there in 2013. Great place to stay. Affordable, quiet, very clean, decent breakfast, great and helpful staff, plus it is close to all of the race tracks. Have always had a great experience with my stay. Will come back and stay again.

"Nothing Special"


This place is fine if you're looking to stay somewhere over night for a reasonable price. There was certainly nothing special about it, but nothing terribly wrong either. The staff was very nice and polite. Breakfast was your typical buffet. Again, nothing special.

"Poor customer service"


Not giving us the room we reserved with a queen bed and roll in accessible shower - but giving this to someone who was a repeat customer who was not handicapped- because this room was an adjoining room - shows lack of customer service to us. We reserved the room we needed Aug 15, 2015- but this was not honored. We will not be staying here again- period.

"Better than most for an older Motel"


Stayed 2 nights here after checking out of Motel 6. The Motel was an older building but seem to be well maintained and the staff was very friendly. It was a nice quite stay and had a clean and well maintained room. The Wifi was a bit slow but I did not use it very much. I will stay here next time I am in Joliet.

"Old hotel that needs a good cleaning."


The hotel looks good in the pictures, but it is in need of a good cleaning. Our room looked like the locals use it for weekend parties. Remnants of streamers still attached to the ceiling, cigarette smoke smell, and pieces of broken glass on the floor tell the story... If you are passing through and need a quick convenient stop, it's okay just don't expect much.

"Nice Hotel with Dangerous Internet"


Best Western Joliet offers what you would expect from the Best Western chain with one exception. The wireless network advertised as secure is not. The day after logging on to the hotel wireless server, my email and internet accounts were hacked. Use the internet here sparingly and be careful if you do use it.

"Very good"


Was a very clean and friendly hotel. Would definitely stay again. Staff was great and comfortable beds. Breakfast was good. Location was good for the area we needed. Very quiet location. Pool and spa were great as well.

"Great staff old hotel."


Not sure if I would stay here again. The staff were very nice, but it appeared to be old hotel. The front entrance of the hotel did not have the appearance of any other Best Western we had ever stayed at. It almost looked like a side entrance. I guess they have had a problem with smoking customers, as Jay told me after we rejected the first room, because of strong smoke smell, that customers have no respect for non-smoking requests.

"Can't sleep without TV"


We had 3 rooms in our party. we were going to the speedway early on sunday so rather than drive 3 hours in the morning we stayed in Joliet Saturday night. got to the room after check in, the room had a slight smell and the bathroom was missing several tiles other than that it looked alright. we all headed to the pool, small pool but not bad. then we went out to dinner. got back to our room around 9 and discovered our TV did not work. We wanted to make sure it was plugged in before we called and made a fuss. It was plugged in but the outlet cover fell off when were checking. It did not have a screw in it. There was also an old mirror shoved behind the tv stand. Once we determined the outlet worked we called the desk, the phone was missing the face plate, Nichol came up to take a look at it. She agreed with us it did not work. She kindly asked if we wanted to switch rooms. She went to check what was available. We were in a king suite. The only other one open was at the opposite end of the hall. We had our daughter in her own room a few doors down. I was not happy that she was not in an adjoining room so I was not about to go to the other end. We stayed in the room with no TV. Nichole said she would make a note about the TV on our room so they could deal with it in the morning. I thought that meant they would at least give us a discount for the inconvenience. When I checked out in the morning the man said there was no note. When I told him about the TV he said oh ok I will let maintenance know. NO apology for the lack of attention on their part no nothing. He didn't offer any discount or anything. I would have been happy with a few extra reward points, but nothing. A good bed, a working TV and a good shower that is what I want at a hotel.

"5 ***** RECOMMEND"


Very friendly staff. Clean rooms and comfortable beds. When I'm in Joliet again this is where we will stay. I would give them 10 stars if they offered that option. Keep up the great quality. **********

"Super nice staff and quiet"


This was our second visit to this location in four months. We come back to this area frequently and when we come now we always stay. They have a nice spa and pool to relax in. The housekeeping staff is very accommodating. Everyone makes you feel like you're the only guest at the hotel. We stayed eight days and enjoyed them after a day of visiting with friends and relatives. I feel at home and hope if you stay here you feel the same. CLEAN AND QUIET.

"I'll be back"


This is a great hotel in a nice area. I was with-in miles of many restaurants and the hotel was located right off the highway. The hotel room was very nice and the jacuzzi was clean and comfortable for 2.

"Definitely recommend!"


We had a comfortable overnight. Staff was friendly, and the breakfast was surprisingly ample. The room was clean and included a fridge. It's easy to find from the Interstate and close to restaurants and other necessities. Definitely recommend!

"Staff was courteous and helpful!"


I had a stressful trip into town for a family funeral. I was two hours behind schedule. The staff was courteous and helpful. They listened to me, my needs and gladly made it happen. I jokingly shared I could use a strong cup of coffee or a glass of wine. I was given coffee immediately during my check-in. They also shared the hot tub will be waiting for me to unwind. The lobby was inviting, the breakfast area was very clean and offered several delicious options. My room was clean, comfortable and quiet. I would gladly stay here again.

"A Secret"


each visit to the area brings my wife and I back to this motel. We are assured of the quality of care and the value of our money when staying at the Joliet Best Western. The location is very convenient to the Interstate with easy on andd off. This motel is a very nice place to stay for a night or several nights.

"Need a place to stay in the Joliet area this is it"


Totally safe and secure place to spend the night. The grounds and all of the facility is well maintained. The staff is always cheerful and helpful. Lots of dining options within a few miles. the free breakfast is a great way to start your day..

"Nice Property, Thin Walls"


breakfast and room features excellent; staff excellent; room noise not good. I heard guests in hall and guests in next room. Breakfast very generous and selections good. Easy access on/off Interstate 55

"OK stay"


We had a small suite that was nicely laid out for a mid priced motel. The facility was clean however not totally pleased with housekeeping. For example they didn't replace the coffee we used or the cups we used. Also, they use soap/shampoo dispensers and also supply a very small hand soap that basically good for only a couple washes. Really should replace daily which they didn't. We were there 3 nights. The breakfast was OK and the room very cramped. One morning we even elected to go to BK when it was too crowded on two tries. Had place to go & ran out of time. Rooms due for upgrading.

"Average hotel"


We stayed here because we were getting in very late and leaving early so got the cheaper priced hotel. It is a god clean hotel for the price but average overall. He rooms are clean but older. The breakfast buffet is average also. No attendant so when you run out you have to go to the hotel desk. Waffles are good the rest is ok. If I want to save money this is the place. If I want nice I would stay somewhere else.

"Great place to stay in Joliet"


The hotel is clean, the front desk staff excellent, the location convenient. Loved the pool and the quiet. Ask for room 200 ; on the second floor with no neighbors. Ask the front desk staff for information on what to do in and around Joliet. Look for festivals, street fairs and a short drive to Chicago.

"Not Up To Best Western Standards"


Keep driving another exit or two and stay at another property. Over priced. Unclean rooms. I stay only at Best Western and love the chain, but this one was not up to par and the price was too high for what they offered.

"Great stay!"


Great customer service! Room was very clean plus the staff were very friendly and helpful. The location was great with quick access to dining facilities and general shopping area. Connecting Hwy was close by for transit to other roads.

"the best!!!!!"


i love our room the bed and the breakfast was fresh and the employees were all nice and very friendly, i would stay here all the time. the pool is amazing and the hot tub was great very refreshing. if you want the hotel with overall greatest this is the place. thank you best western for making our stay worth it.

"Good Comfortable Experience!!"


A good clean place to stay. The management went out of their was to make our stay a comfortable experience. Not a luxury facility with a lot of "bells and whiislles" which we did not want. On;ly somewhat negative comment was that the swiming pool was cold. When I have a need to stay in this area, this would be a good choice.

"Great Experience"


I highly recommend using Best Western as your next hotel. The staff were great, rooms cleaned to perfection, and the hotel was nicely decorated and kept in top notch condition. I use Best Western for the excellent prices and high quality in services.

"Best Western Joliet Inn and Suites"


Very nice place to stay we go back every year. I recommend it to everyone . The service is great as well as the cleanliness and the locations is easy access. The breakfast is always very nice and plenty of it.

"Good nights sleep in Joliet, Illinois"


If you are looking for a Good place for a goods night sleep in Joliet Illinois this is it. Great price for a super clean hotel. This hotel is just a short drive to a variety of restaurants and shopping.

"One night stay"


Staff was very helpful and friendly. The breakfast was mediocre...some people would love it, I try to eat healthier food choices. Easy to find off the interstate and plenty of parking. Indoor hallways. I would stay there again if in the area.

"Personal opinion"


They were renovating so the hotel hallways were very dirty but the room was pretty clean. The breakfast was not very good, cold (eggs?) bland potatoes, and bland colored sausage. Not really impressed with the soap dispensers on the wall but I know a lot of places do it now. It had one of the quieter air/heat systems. Wish they would put an extra blanket in the drawer as many people like to sleep in cool air with a little extra cover.

"Above all expectations"


I have to say that the owners whom we're here today when I checked in went beyond anything I could have asked for. I drive truck and since it was gonna be cold tonight I wanted to plug it in so they had me pull it up behind the pool windows so I was close to a plug. They didn't have reg coffee it was out so he made me a new pot and was really super nice about it and everything eles. I stay at alot of BWs and I have to say thus far this is def on my top list and the rooms are in great shape and clean def would recommend staying here

"Great Place to Stay"


Nice friendly staff! We needed to change our reservation at the last minute and the staff could not have been nicer or more helpful. Very clean. Bed could have been a little softer but we are used to a pillow top at home. Shower was vey clean also.

"Caring People such as Jay, or Shaye"


Thank you for all you do to make us feel welcome. I am loving the renovations you are doing. A big shoutout to the your wonderful housekeepers who work so diligently to make every room nice. See you later this month.

"Great place in Joliet"


Clean property, friendly and helpful staff. Nice breakfast area and great Internet. If you need a place to stay when in the area, I highly recommend it. Clean and comfortable room with a very nice bed.

"Friendly and helpful"


The daytime manager/owner is always very willing to help and very friendly. We have a large group that comes once a month for a weekend and they are always very accomodating. Always willing to help us set up our room or get what we need. The hotel is very clean, the rooms are very clean and the pool is always clean. Not sure the jets on the hot tub are working properly though.

"Met my comfort expectations"


Travelling the I-80, the hotel is just a little out of the way, but no problem. Hotel check-in was fast, professional and friendly. Clerk made a fresh pot of coffee when we asked about it. He pointed out the amenities and availability. Room was clean and beds very comfortable and good lofty pillows than didn't pancake out when you laid on them. Good peaceful sleep. Breakfast had real scrambled eggs instead of preformed patties and scratch made oatmeal with a choice of toppings!!! Very good breakfast and hotel.

"Last night of a long roadtrip"


I always trust BW for cleanliness, above all, quiet and peaceful sleep and this was no exception. This room had a microwave and fridge as I like to take foods with me. Thanks again Best Western for keeping up the standard I look for and giving us a good nights sleep. Back on the road early so it helps to be close to the cannot get lost.

"Good balance between price and service"


The hotel was clean and included all services, room had a perceptible cigar smell, pool was clean, gim was in general good condition, breakfast was acceptable. In general good balance between price and service.

"Basic comfort"


We were in town to visit family and several members stayed at this Best Western overnight. We slept well; the room was clean and comfortable, but pretty basic--no frills, no pillow-top bed, no fancy lotions in the bathroom. The breakfast had a basic array of items, but had some missing items like honey and peanut butter, and some items of questionable quality. Still, if you want a basic place to sleep and rest between excursions or events, this Best Western will meet your basic needs.

"Take away employees cell phones"


Sorry it is just a pet peeve but I like to have some attention when I am the customer. Nothing was wrong with this property. The room was inviting and clean. Couple of burnt out bulbs. The indoor pool and hot tub were worth the price of the room just for the soothing water and good swim. The front desk person did her job. The morning breakfast was pretty standard fare. All in all it was a good value but please take the cellphone out of her hand (front desk girl) it is annoying.

"Great for the $$$"


The front desk clerk went way beyond his job description to help me with my new tablet. He was friendly, helpful and very patient. The hotel is close to the interstate, and a short drive to many eateries.I will be staying there again on my return trip.

"Above and beyond"


I arrived at this hotel feeling I'll with my sister in law and friend. My sister in law suffers from dimensia and our friend walks with a cane. The manager not only assisted us with the vehicle parking but helped all of us to our a joining rooms also brought all of our luggage to our rooms from the vehicle. Not only that the entire staff was always available for any needs we had with friendly professional service. The entire experience made me a customer there every time I come to town. Thank you Jay and your team for your hospitality.

"Hotel was DECENT"


The hotel itself was decent. But the parking is horrid and has holes in the parking lot. When I was leaving for dinner around 6:30pm the poorly lit parking lot had a hidden hazard (pothole) that I soon found and ended up with a broken foot. The hotel customer service said the injury was no ones fault but my own and I needed to watch my step next time.

"Okay for the night"


It was an okay motel. The guy at the front desk was more than accomidating and they let us check in early. They were remodeling, but there wasn't anything that was really in the way or messy in any way. My room was on the small side and a little cramped - too many things in there I think. I know you want to offer all these things, but it's just too small to offer a table, fridge, etc. The room was perfect temperature, but we used the AC because of the stuffiness that you get in a hotel room - it worked perfectly! The lights in the bathroom were way too dim - you definitely need to brighten those up as well as the shower heads - they need to be updated because the water pressure is AWFUL. Toilet didn't flush well and when we asked for a roll away bed, the man at the desk told me $10 for the night, but when we called at 11pm to get it, the man at the desk told us $15 and it had to be paid in cash. The man in the afternoon had said that it would be added to my bill that I paid the hotel room with via credit card. I just think that the people at the night desk are trying to make extra money, so if you're reading this - better ask them...this is what they're doing to people that ask for things at night. They also made us come get the bed - they wouldn't bring it up!! That pissed me off big time. Checkout was a breeze and when we asked for more towels, we got them (they only had 2 in the bathroom) I couldn't see staying here more than a night and if you needed to be in the room longer than a couple hours, I wouldn't recommend's good for buzzing in and doing your hair, then leaving for the night. We were right next to the elevator, but I sleep really well, so I wasn't bothered. The girls I stayed with though said it was a little noisy overnight and they could hear everything. Indoor pool and spa that we never got to use - looked great, wish we had the time! Breakfast was great - the girls really enjoyed it and said there was a ton to choose from.

"Clean and Comfortable; Under Renovations"


The hotel was clean and comfortable. It is currently having some fresh coats of paint applied, so there was some paint smell and drop cloths down, but it will be nice when finished. The rooms were clean and quiet. Bedding was a little aged. Breakfast was good and included hot items.

"Nice place to stay "


My husband and I stayed here for about 21 days for work purposes. The room was clean and comfortable. The cleaning staff and desk staff were very friendly and accommodating. Only one washer and dryer for guest use but there is a laundromat a few miles away (it is clean and functional). Couldn't beat the price. Very happy with this hotel.

"Worst hotel experience ever"


We arrived with a reservation from O'hare at about 2:30 AM on the Sunday morning before the Chicago marathon. Our reservation was found and we were given a key card to room 305, but when I took my wife and daughter up to the third floor we found that 305 was already full of people. Back at the desk the clerk seemed very surprised that there were people in the room, and told us they were supposed to have checked out. We were then told that the hotel was full, and every other hotel in Joliet was also full. After several calls they found us a room at the Willowbrook Inn, 25 miles back up Route 55 towards Chicago. It turns out that the Willowbrook Inn deserves its own negative number review, with only a few rooms open due to construction and with a toilet that didn't work and a shower full of pubic hairs. We were awoken at 7 AM after maybe 3 hours sleep by the circular saw outside our window. Not a word of apology from the manager of the Best Western since. What kind of hotel management doesn't know whether there are people occupying their rooms? We will never stay there, and due to my belief in collective corporate punishment, at any other Best Western again.

"Clean, quiet place to stay!"


A friend and I went to a show in Joliet and wanted a place to stay for the night...nothing fancy, not expensive...this was a great choice! The staff was courteous and made sure we were comfortable. Elevator worked well(I've had this be an issue at hotels). The room was clean as a whistle and the breakfast was very good. Cost was really great and it was just a short distance to downtown and the Rialto Theatre for the show.

"Clean, not fancy."


Stopped here twice during a trip; once while westbound and again while eastbound. Would have used hot tub if it was working on the first trip. Hotel safe (in the closet) needed a battery and set up a noise after we fell asleep. We were offered another room, but really did not want to shift to another room so late. Night manager was able to silence it, after all. On the return trip all was quiet and the spa was working. Breakfast was good. Room size was sufficient, and clean enough.

"Nice Clean Place To Stay"


Very friendly staff on reception, very helpful with regards to local restaurants, room was very clean and breakfast was excellent with a good selection of hot and cold food available. Internet connection was good. Easy to find off interstate, would have no hesitation in stopping here again.

"Great Bargain!"


Compared to prices of other chain hotels, this was a Super bargain. The hot free breakfast was more than just standard continental, with enough variety to accommodate adults and children. The rooms were clean and nice. The pool was perfect size for children to play in & not too deep. Location was easy and convenient, right next to interstate on-ramps, but not too close to where you could hear traffic.

"Very Good Stay"


Very good stay. Easy access off interstate. site an room are clean staff was friendly. Breakfast offerings are OK but could be a little better. Several dry cereal options and hot oatmeal with varieties toppings. Typical prepackaged sausage and an egg product (scrambled??type of thing) in a warmer and waffle maker are available.

"Great value for your money"


stopped overnight, decent rate with a very decent room! The bed was incredibly comfortable, and the staff was very friendly, the breakfast was above average, I would stay again, with no hesitation! Everything was clean!