Best Western Plus Goodman Inn & Suites

Let me start off, the location is great, the staff were friendly but that's about it. I can't believe that this is a Best Western Plus. The room had seen better days. The toilet rocked, which is always a bit off setting. The elevator needed a thorough cleaning. Trash that was just sitting around when we checked in was still sitting around when we checked out the next morning. We didn't check out until 9:30 so I was surprised to still see the trash. I was a bit disheartened as while yes, the employees were super friendly, they tended to be on the cell phones sitting around, when ever I went down to the lobby then to the car to get things that I had forgotten. Trash could have been gathered instead of socializing. I don't mind if you are on your phone but when things need to be tidied up do that first. We did eat the breakfast. It was okay. I had the biscuits and gravy and the rest of the group had eggs and sausage.

The staff is SUPER friendly and helpful! The hotel is neat and clean. It is close to food and shopping in the heart of the Horn Lake/Southaven area. I am a apartment property manager in the area and always use this hotel. It is an all-around great hotel!

The hotel staff was very friendly and accommodating, plus they had a good selection of items for the free breakfast, in the morning. The convenient 24-hour coffee machine in the lobby, plus having a refrigerator and microwave in our room was a plus.

This Best Western Hotel is EXCELLENT! It is clean, well maintained, and comfortable. Everything is up to date, the people are friendly and kind, and the price, at least for me as a rewards member, was very low compared to rates at other hotels in the area. I feel very comfortable staying here, as it is my 4th stay at this property.

This is the best property for me when I'm traveling. The people are nice and professional. The property is also clean and offers excellent amenities.

Check-in was very nice and the lobby looked very modern and updated; sadly the round couch in the middle of lobby is extremely worn and does not make the best first impression. There is a bar in lobby, but it didn't look like it was open at all. Walking by the breakfast room, we saw all the chairs upside down on the tables, which is usually a good sign that the floors are being cleaned after breakfast service (more on this later); looking into the pool area, we noticed that the hot tub was filled in and covered up; a real let-down after a long day in the car. The pool area also only had one high table and one high chair....no other seating available around the pool. Room 105 is a good sized room; it was overall too dark for us, but it was clean. The fridge was totally frozen over, which happened because the seal was hanging off the frame of the fridge and didn't seal. The cabinet the fridge and microwave were in was sicky and marred; microwave turn table didn't work. The lamps in the room were all 'rusted' (see picture); there were no outlets by the beds at all; one at the desk, one on the desk lamp and one by the sitting area. We had one hand towel, and two wash cloths and bath towels. One side of the bed was way too close to the A/C and not easy to get out of bed during the night; the blow dryer was broken (a flip type, which didn't stay open and blew warm and cold air, even though it was set to 'hot'). The A/C was great and the bed very comfortable and the hot water was on in an instant! Back to breakfast: in the morning (8.00am), the chairs were still upside down on the tables, except for those where guests had taken them down. Breakfast was not attended to very well until somebody complained and out of a sudden there were two ladies cleaning off tables and floors and restocking breakfast items; bacon, cheese omelets, gravy and biscuits were all good; no yoghurt; only grape and mixed fruit jelly; a fancy coffee maker... it was just a very different experience during breakfast. Overall, it was clean and comfortable, so, yes, we might stay again if the situation would arise (we stayed, because it was just about 10 minutes to Graceland, so very convenient!) Best Western PLUS...well, maybe not so much....

My stay was good housekeeping job well done breakfast job well done.. Highly appreciated front desk staff. I will stay there again when I am in the city the pool was fun an laid back gym good work out

A very welcoming place. The staff is very polite and respectful. The breakfast times could be extended a little, When your on vacation who wants to get up at 5am to eat breakfast. But other than that our stay was excellent.

The people were amazing. I hope to stay with them again. We ha family emergency. We needed last minute accommodations it was one of the best stays we had because of the people. The food was good the people were great.

This is a great hotel offering a great experience. The amenities are great. The staff are courteous. I enjoy the comfort of the room. This hotel offers a variety of choices for breakfast (during and on each day). I highly recommend this hotel.

This hotel was called a best Western plus. It was definitely not a plus! At check-in we had to wait for 15 minutes for a clerk to come and finally check us in. Our room was on the second floor and the elevator and entire second floor hallway smelled of marijuana. Our room had broken tiles marks on the walls, and was basically older and rundown. When it came time to take a shower, we had no hot water. We called the front desk they came up, ran the water for a while and said yes, it's not as hot as it should be, but maybe it's just because everyone is showering at the same time. Not a very helpful answer. The ladies at breakfast were very friendly, but the food was not up to par. All in all I would not stay here ever again.

Loved the high shower head, I didn't have to duck to get under the water flow. The bed was a little bit high, but it was good for me. If my wife was along she would have had to give a little jump to get in. Breakfast was hot and very good.

Not recognized as an Elite Member. Turn on security lights at dusk dark not 9:00 after being asked to turn them on. Fix hotel elevator door please. Grinds heavily opening and closing. Breakfast was soupy scrambled eggs. One quarter inch of water in the pan. Coffee is terrible.

First room was moldy everywhere, everything looked wiped down with a dirty rag. Air conditioner made the room more humid and everything was sticky. Moved rooms to another room due to the amount of mold in the first, and the second room had a leaky AC unit that made the floor wet and made the whole room smell musty. Opted to not move to another room because there's no way it could be better. Tired to get some sleep in order to get out of there the next day. Staff did not seem surprised with all the things we were concerned about. Just said they would report it to management.

Upon making my reservation the hotel clerk confirmed I would get an established rate for my stay. My reservation covered 22 days. I made very clear upfront that I may need to extend my reservation a few days in which I did. Then reviewing my receipt the following day realized that for the 4 nights that I extended I was charged $15 more per night than the rate that the hotel and I agreed too. Best Western customer service nor the Hotel would consider making this right with me. I stay with Best Western a lot, being a diamond select member this issue was very disappointing. Just wanted to add that occasionally the hot water in my room would not work and the room I had was showing a lot of wear, the couch was so worn i wouldn't even set on it.

The elevator was broken. The pool and fitness center were closed. The exterior building looked great, but the inside was a disappointment. The floors in the hallways and elevator were dirty. You could see that the floors needed to be swept. When we got the the room, the table was dirty. I know this because I wiped everything down with Clorox wipes and the wipe turned black.

I always stay at this hotel because the staff always makes me feel welcome. They are really nice and helpful. Also the beds are soft and comfortable which makes it easy to relax. What I like most is my room was really cleaned I make a habit of checking to be sure no matter where I stay and Best Western does a thorough cleaning.

Kind staff and housekeeping is good at what they do and always clean for you when needed. The beds are very comfy and rooms are very clean. Quiet and friendly environment. Hotel is very clean as well.

Great customer service and friendly. Very informative in making sure we didn't miss out on anything. Made my experience here a breeze. We this is how I'm treated at all Best Western Hotels I'm a Life time customer.

A very nice stay. Clean, fresh and great breakfast. Staff were courteous and helpful. Luggage carriers placement was very helpful. Lighting on exterior made it seem very safe. Rate during week made us smile.

Hotel staff was amazing, but rooms were not clean, water damage,broken curtains, iron broken, tub dirty, hair on bathroom floor. The room had an odor, tub was dirty, and bathroom floor was sticky. Nothing like previous Best Westers I've stayed in

If I could leave this review without giving any stars I would. This place was horrible. Please do not be deceived by the online pictures. It's sad that in that area there were no hotels rating above 3 stars. That should told me something but we had to choose something for the event we had to attend the following day. If I felt comfortable I would have stayed in my car. We had to use Clorox wipes to clean before touching anything. The bed linens and bathroom linens were not clean. Unusable! Thank goodness I travel with disposable sheets and my own towels. I will never stay in another hotel in that area again.

We had 0 problems from check in to check out, the staff are friendly and helpful and the room was pleasantly spacious. Looks modern or maybe recently renovated. The breakfast was good too, I mean as far as hotel breakfasts go... scrambled eggs, sausage, biscuits, gravy, cereal, bagels, muffins, etc. We stayed 2 nights and we were impressed that they had came in to make our bed and gave fresh towels while we were out. We did not expect that since many hotels had changed how they do that sort of thing due to COVID so we asked for fresh towles on our way back up to the room only to discover they had already replaced them! What wonderful service! The only draw back was the lamp in the pool is out so it was very cold swim but still happy to have a pool to keep the kid happy. Well done, BW Plus, we will be back!

We liked this property as ut was very convenient to our travel plans. We would definitely stay here again. The overall atmosphere was great. The staff was very friendly and helpful. The breakfast was super.. What more can anyone want....

Very comfortable bed. Our beakfast of scrambled eggs with cheese, sausage and gravy was delicious. The gravy was superb. The staff was friendly and dedicated to providing guest with a good experience.

Very disappointing stay! Room was old, worn out chair with holes in arm. Several places in the ceiling ready to fall down. Dirty tiles in the shower & bathroom. Breakfast was a joke! No Biscuits for Biscuits & gravy, no scrambled eggs, no cups for coffee! We're in breakfast area for 20 minutes no one showed to restock the food. Told the desk lady, she said she didn't know where they were! Not acceptable for you guests!

This best western has terrible water pressure , dirty rooms and bad staffing. I was beyond disappointed with my experience and they need to do a complete 360 in renovation and staff. I personally wouldn't recommend this particular property.

We had a large group of 13 rooms; the staff had our access cards ready ahead of time, which was very helpful and let our folks get checked in quickly. The staff was very friendly, and the rooms were well cleaned. I had to leave before breakfast, so I didn't get a chance to try what they had. I will be back again.

The room was not clean, there was stuff on the bedspreads & blankets of both bed bathroom was not clean, the whole room was dirty, while making the beds up & cleaning the bathroom it appeared there was blood on the bathroom sink. Not sure how this could be a Best Wester Plus Hotel

I spent one night in this hotel. It was clean but the furnishing in the room were old and outdated. The carpet was worn and stained, both in the room and the hallway. I wouldn't stay here again. The staff were polite and helpful.

Quick summary: clean, comfortable room. Very good breakfast. Friendly, professional service. We stayed here for one night while on a roadtrip. Room 208 has two comfortable queen beds, and many of the amenities one expects from a good BW Plus property microwave, fridge, coffee maker, good TV, good complimentary wifi, desk with ergo chair, three drawers to stash your stuff, etc. Nice view of woods and brook out back. nice change from a parking lot, as is often the case. Bathroom has tub/shower, and a roomy counter to spread your things out. Nice toiletries: shampoo, conditioner, lotion, shower gel. Very good breakfast of hot and cold items that included two kinds of sausage, eggs, biscuits, breads, cereals, etc. I LOVE that they have real half-and-half for coffee, not just non-dairy creamer. Dur diligence: they could use a grab bar for people sitting in the tub. It looked like a bench was missing from the room, i.e the kinds you could put a suitcase on or sit on. Telltale dents in the carpeting. but thank you for carpeting! I've had enough of cold floors with only flooring. There was a bar in the lobby, but I'm not sure if it is operating during COVID times.

The staff here was very friendly and most importantly the hotel was clean and smelled clean. There was a lady there getting rid of the garbage outside of the door at 8 pm which told me that cleaning is not reserved for the daytime hours only. The air ducts just needed to be cleared of dust.My bed was comfortable. Hotel is located around a lot of shopping and restaurants.

Exceptional hotel. Great value. Spotless lobby and room. Very comfortable bed. Indoor pool. Breakfast was perfectly cooked. Easy access - just off I-55. Close to shopping, restaurants and attractions. Fast internet. Will definitely stay there again.

I recently had travel to the area due to a health situation with an elder in my family. Upon arrival of the hotel In was a bit nervous due to spike in cases. I must admit the generosity from your staff absolutely eased the tension I was feeling. Thank you

We traveled to MS for a concert and stayed here and when we got there the reservation booked through Priceline was all messed up they Tammy the General Manager and Stephanie worked diligently to get this matter taken care of. They are top notch. They both deserve a raise!!! Would definitely stay again but never book through Priceline again.

Hot tub in pictures but not at location. No waffles or pancakes on breakfast bar. No vending machines- only up front store for snacks. Pool too cold to get in. Elevator buttons don't always work. Place was clean and staff were very friendly!

When we went to room, tub instead of roll-in shower. No handheld shower head as per ADA. We were told that the lower floor and top floor had the ADA rooms, but not the middle floor that they gave us. I am 81 years old and have painful neurophy in my feet and due to the loss of sensation in my feet, I have difficulty not loosing my balance in a bathtub. Since it was late in the day I went ahead and stayed there, but once almost lost my balance. He did install a cheap hand held shower head. Breakfast was poor.

We asked for a top floor room and at check in I asked and was told that it was a top floor room and it was not. When we arrived in the room the TV was on, There was no shower curtain in the bathroom. The TV remote back was broken and would not stay on. There were layers of dust everywhere. the first night there the smoke alarm started chirping at about 2:00am because the battery was dead. It was a double queen room and only 2 sets of towels.

From check-in to check-out our experience was wonderful! Breakfast was perfect as the whole biscuit was edible....the bottom was cooked perfectly! Would definitely stay here again. Thank you for a wonderful experience!!!!!

As usual, Best Western is always a reliable place to stay. The staff here was friendly and the bed (including pillows) was comfortable. This hotel located conveniently near plenty of restaurant choices and easy access to highway--as well as a drive-by visit to Graceland.

Stayed here a couple weeks ago and was quite pleased! Working in the hotel industry myself, I have a different set of eyes than the average guests. Staff was great! Room and facilities are maintained quite well. The beds are comfortable. The pool is open and the breakfast is as well. They just have an attendant serve you. It is located off Goodman which is a very busy road, but it is tucked in the back which is nice. There is also a side road we found that makes getting to and from the hotel a breeze! Most of the hotels in the area are in jammed areas which makes getting in and out difficult. Close to malls, other shopping, and tons of restaurants. I highly recommend and most likely will return if ever in the area!! (:

I usually don't write reviews but this hotel deserves it. The check in process was fast. The staff was so helpful. And the free breakfast? AMAZING! I will definitely be staying again! The pool was nice and warm as well!

It was great finally getting to a hotel that has hot breakfast and not a grab and go! The front desk was really friendly and the rooms are really spacious. I will be back again when I'm in the area. Also loved the fitness room.

Great hotel, wonderful suite, great breakfast! The room was wonderful and super comfortable. It was very quiet and the staff was fantastic! When we go back down to Memphis in the future we'll stay here again for sure!

The location is great, everyone was very nice and helpful, great prices too. If or when I return to the area, I would make my reservations in advance. I always try to stay at Best Western Plus Inn's when I travel. I am very pleased with their accommodations, service and prices.

Hot breakfast. The room was clean. The staff allowed us to check in early. (A huge bonus when you work nights). Everything was good and the room was easy to access from the highway. Will stay here much more now.

Great stay. My first stay here and everything was comfortable. Bed, breakfast and staff was great. Manger tehila made sure we got everything. Good job. I will be back again. Nothing bad, good hotel...

Booked a room through Priceline was promised a double queen room, was overbooked on arrival and stuck with one squeeky king bed for 4 people. Staff was rude and dismissive. The entire staff smelt like they and been at an all night bender smoking weed and drinking. The curtains fell off when I tried to close them. The bed squeeked, there were roaches in our room. And the breakfast looked like they scraped it out of McDonald's dumpster.

I was here on a business trip and the staff was so excellent. Breakfast was amazing and everything was great. Great manager and she made my stay feel comfortable. Beds were good . Bathroom was cleans.

We waited 40 minutes to check in. No one was there to staff the desk. She had gone to another property to get supplies (Is she the only one that could go?). No one could help us. There was a phone number to call, which we did when we first arrived and a guy answered and said he'd be there in 2 minutes. He never came. While we were waiting I wanted to use the ladies room. It was filthy. I asked if there was another I could use and never got a response. Room is clean. When I tried to call down to the front desk the phone didn't work so the gal from the front desk brought a replacement which also didn't work. She then tried it in another outlet and it worked, but only on speaker, so then we waited for someone else to fix it. We're still waiting on that after an hour. Never offered anything for any of the issues.

My stay was without a doubt safe,clean, and worry free.I felt like I was in my home away from home.Highest levels of service was exhibited with complete honesty and brand loyalty. All of the team at Horn Lake displayed core values of services rendered with absolute Quality and Excellence. Thank you Duke

I've stayed my last time.at this facility,kids running wild while the front desk let's it happen,I actually had to call the manager to get anything done about the EXTREME noise..then they started calling my room and hanging up,after all this happens the hotel.staff figured at 11:00pm it's a good idea to VACUUM THE ROOM you know for the next poor souls that choose to stay there... Do yourself a favor and go somewhere else if you need to get some rest....

We had stayed here about 2 months before and had a great experience. But this time was not pleasant. The room was not clean in certain areas; the heater A/C sounded like a semi with its Jake break on. It would come on normally but ran about 8 seconds with the noise described above. Adjustments did not make any difference. The bed had a crater in the middle. The fridge did not keep our frozen items frozen. Breakfast was good with hot items and variety of pastries and yogurt. Staff was very friendly and helpful. Front desk person offered to give some perks if we returned. Easy to get to off the Interstate and near a number of good restaurants.

Area is good for quick travel and food and coffee and gas options Rooms are large and fair price Breakfast is nice Pool had too much chemical and physically hurt to get in, pool ladder was also broke. Would stay again but check to see if pool was fixed

We enjoyed our time. Clientele was a little sketchy. They hung out by the back door. No problems though. Room good. Good location. Lots of restaurants. Right off interstate. Good food. Very nice employees

DON'T EVER STAY AT THIS HOTEL, They have thugs everywhere. I was highly disappointed with everything there. The comforters were not clean I had to get new ones, the room was full of dust, the ac unit has built up dust. I couldn't turn on the air because of the dust particles. The carpet was stink, I requested a room change and was told I had to wait until in the morning. So I had to inhale that stink smell all night and I did not get a good night sleep. Half of the night I was up trying to find another hotel. The hot water was cold when I took my shower that night, in the morning the water was warm. The elevator takes forever to come, it sounds as if it was about to break down, and inside was dirty. The hallway had a smell. They have some extended stay customers that are thugs. I was scared I might hear gun shots. The staffs were not wearing mask, a maintenance man got on the elevator from another floor with no visible mask at all, it might have been in his pocket, who knows. The next morning I noticed a small sign at the checking desk stating “due to Covid there are limited housekeeping to only Monday, Wednesday and Friday.” That is ridiculous!!!! I can tell they are not fumigating the rooms, halls or lobby area to help stop the spread of Covid. The only thing I saw was hand sanitizer by the lobby elevator. The second evening when we pulled up we saw a fire by the front entrance by the side of the driveway, there were two thugs (one sitting on a car and the other standing) with a lit barbecue grille . Yes grilling in the hotel entrance!!!!! We held our heads straight and went inside. THIS PLACE IS NOT SAFE, IT IS RUN DOWN! Definitely not a 3 star hotel it's a motel charging hotel rates!!!'

The carpet needs to be cleaned in the hallway and rooms.... Shower Curtain was dirty..... The pool was ice cold and should've been closed because it's extremely too cold for people to enjoy it. Has a bar with no drink.... Due to COVID they had sanitizer stations....the front desk and housekeeping were really nice.... Suspicious activity outside. I couldn't understand why every time we went outside to the car to go somewhere men were huddled up and when they see you they separate....It didn't look good. We came back from dinner someone was trying to keep the door open with the rug but my husband closed it.... My car was not touched though.... I'm saying that don't look good to guest. The hotel is outdated. Hilton Garden has the same price range. I came for the pool and still wasn't able to use it.

The rooms were fine the toilet wasn't working in one of my rooms and the lady at the front desk ignored the situation. I had to wait till the next person came in to be put in another room alone with my children and mom

thank you mr rodney for the best breakfast sunday moring and room was very clean and nice a good hot breakfast what start the day and mr rodney you are the best out of the hotel i been to a very clean hotel and nice peoples

the best mattress, very comfortable, the staff is very helpful, the Memphis BBQ Company restaurant was recommended by Suprina at the front desk and it was so good we ate there both nights we were in town, the hotel is very clean, the staff is friendly and nice.

Think Mr Rodney for the nice breakfast Saturday morning and the rooms was very clean and nice front desk was nice everything was prefect and clean and we be back in 2 weeks to stay there we had a good time pool was nice and clean

The breakfast Saturday morning was so nice and Mr Rodney was nice and help us with everything we need it and the rooms was very nice and clean and fresh and the front desk was nice to think you guys for everything

We stayed for 4 nights. Room was great. Housekeeping was fantastic. Hotel staff were helpful and accommodating. Was a 20 minute Uber ride to Beale Street and many other Memphis attractions without the noise and other issues of the city. Outdoor parking was plentiful. Would definitely stay here again.

It was a good stay and breakfasts was nice enjoy talking to Mr Rodney Christmas morning and the rooms was very clean and front desk help us with all our need everything was so nice Christmas morning and

Not a well kept hotel even though it is not that old. The breakfast was disgusting and the second day my food had a nice long hair cooked in it. FOR THE WORST PART: We arrived around 1130p on Thanksgiving night. The front desk clerk had no idea what she was doing and didnt request a cc for incidentals at initial check in. My 2 night stay was paid for in full 2 days before through Priceline. She called the room and I came down to give her my card. She scanned my card at least 4 times and was there at least 15 minutes. She had NO IDEA how to work the computer. She never figured it out and said she would have her manager deal with it in the morning. Meanwhile, my credit card info was sitting at the front desk. The next morning, my credit card info was still sitting there out in the open. Also, we received a fraud alert on the card bc the card had been scanned so many times with actual pending charges. The new front desk clerk didnt know how to deal with my issues so I asked for the manager, who was not at work even though they were expecting her to be there that morning. While standing there trying to resolve my own mess, another lady was there to deal with issues about her stay and I heard housekeeping telling her that no one was there from housekeeping on Thanksgiving so that is why she didnt have new towels. WHAT?! Eventually the manager came in and ASSURED me that none of the charges would go through. She was also going to send me an accommodation through the mail for my troubles. Well, it's been about a month. I received no accommodation in the mail and I got a nice extra night room charge on my credit card. I disputed the charge and best westerns response was that they never got paid from Priceline so they charged me without me even authorizing it or knowing. Plus, why did they charge me anyway!? After all, the manager was going to send me an accommodation for a night's stay-which I never received-so they could have comped that"unpaid" night with that promised free night stay they wrote going to send me in the mail. HORRIBLE MANAGEMENT, UNTRAINED STAFF, BAD BUSINESS. STAY AT YOUR OWN RISK.

Was very pleased with our stay here! Everyone was there was pleasant and nice. Will definitely be staying here at this location next time. Wr loved everything about this hotel ..the staff were very professional

Want to thank Mr Rodney for the breakfast Sunday morning it was so good and fresh and room was clean and nice front desk was nice everything was prefect and clean 10 stars and we will be back to stay again pool was clean nice and warm

Great front desk staff very helpful.Breakfast was great. Housekeeping is great... Keep up the great work.. Everyone went above a beyond to help me.. I was very please with everything and will be back again...

I've stayed here A LOT,its in a great location.close to Memphis without the hassle,also a lot of restaurant choices. The hotel members will help you in any way possible,very friendly. Clean rooms,and very quiet.

We stayed for one night after visiting Graceland. The person at the front desk was very helpful. The room was clean and comfortable. The breakfast was okay. The property sits back off the highway so it was quiet and is close to many food locations and gas stations. We would recommend staying at this Best Western.

Problem checking in. Would not accept my credit card. They called me the morning I left Oklahoma City and told me my card had been turned down. The receptionist told me my card could have been hacked. It was not. When I got to the hotel, they tried the card. It did not go through. Another one did. She said they had been having problems with a new system My card worked everywhere else.

Thank Mr Rodney for the nice breakfast Saturday morning and the rooms was very clean and nice and the pool was nice and warm and clean house keeping was very nice to and the rooms have good WiFi service and tv think you best western plus the

This hotel was horrible my experience was subpar. the hotel manager / wife of the owner is a horrible person very very insensitive to her customers issues. The hotel was very cute on the outside, but once you get inside of the hotel it looks like 1964 to 1983 inside there's rust in the bathrooms on the light fixtures. overall this was a horrible stay and I will never say at another Best Western because of my experience at this horrible I mean horrible hotel!

Overall the stay was enjoyable. Room was clean and comfortable. It does appear they are doing some updates, painting etc. The elevator needs addressing, some buttons are, well, broken. The breakfast staff was very personable, but like most hotels, kinda ordinary.

First was notified my reservation Had been cancelled by mistake so Had to be re-booked when got there Then check in clearly stated 3pm, we arrived at 330, it was after 420 before we got our room due to receptionist saying they were running behind on cleaning rooms (the parking lot was half full and no evidence of full house so even if they were not completely done there should of had enough done to check in booked guest) Was asked to sit down and wait three times will they checked in two other groups of guest that arrive after me. 1st time was because my booking was cancelled so they asked me to wait til after they checked in another party to Rebook me. 2nd issue- had a $25 coupon -and once I got rebooked another guest walked in so they asked me to sit down and wait while they booked this other group in due to coupon taking longer. Then it was time for shift change so instead of the clerk finishing my check in, I was asked yo wait while another clerked clocked in and got situated. My gold reward member status wasn't even acknowledged til after all that. Then after we checkout next day I was looking over paperwork, and noticed the clerk had only entered a $20 dollar coupon instead of $25. I saw three different clerks during our staff none of them smiled or even looked like they were enjoying their job.

Room had trash in the bed and a odor, and front receptionist really wasn't no help. And at check out they took our complaints and said we would receive a call, but you know we never heard from no manger.

Traveling with husband and wanted a room for the night. Nice outside appearance, helpful and friendly staff. The bar was a nice surprise. Not a lot of choices, but enjoyed the wine. Good location. Room was clean.The check in area needed a little bit of updating, but was clean...Slept in so I missed breakfast. Would stay here again.

Very nice hotel with a great hot breakfast each day, the staff was very polite and helpful to us first time visitors in the area. It was pleasant to be around people who seemed to like there job and place they worked. Would absolutely stay at this hotel again.

Best Western is a really nice hotel. The staff was great. If there was anything I needed, they took care of it. The hotel is clean and quiet and that is what I like. The rooms are very nice and clean. The hot tub in th room was a beautiful sight!!!!! I will be staying there again.

The hotel itself is nice, clean. The staff was very nice and accommodating. It is in a good area with a lot of restaurants and shopping around. Very close to Memphis is you want to stay out of the city, but close enough to tour.

Welcomed like family and enjoyed visiting with the staff. Loved the atmosphere! We had no problems with our check in, there are many places to dine within location of the hotel. We didn't spend any time in the pool but it looked nice and inviting.

We had another excellent stay once again. Breakfast was wonderful this weekend. Mr. Rodney done an outstanding job with it. Hope he can stay on the kitchen all time. Rooms were clean and smelled good. Not sure what the housekeeper uses but they can keep up the good work too. Thanks again for the excellent stay. From the coast guard.

I want to thank the Best Western Plus Goodman Inn & Suite Horn Lake Ms. Staff for a job well done. Monica and Housekeeping Staff Strictly the best. The Entire Hotel Spotless. 1. Tiffany, outstanding leadership. Ms. Tiffany don't micromanager her staff. Professionalism is outstanding. Polite and well-bred social behavior. You are only as good as your workers make you. 2. Mr. Rodney, well mannered. Mr. Rodney love his job Always greet you with a smile and attention to detail. Mr. Rodney does it all from maintenance man and he cooks the best breakfast in horn lake Mississippi. Mr. Rodney, worthy of a raise. Mr. Rodney he is a talented chef and professionalist in the kitchen. A professional person. 3. Last but in no way least. Save the best for last. Ms. Sabrina, strictly the best. My favorite. Professional lady. Ms. Sabrina, represents Best Western Plus Goodman Inn & Suite Horn Lake, Ms. very well. An employee any company would be proud to call their own. Ms. Sabrina, went out of her way to accommodate all of us. Ms. Sabrina went above and beyond her call of duty. Ms. Sabrina, was very helpful doing our stay in Horn Lake, she was very good giving us directions around South Haven & Horn Lake. Ms. Sabrina, Management Material. Worthy of a Managerial position. Worthy of Employee of the Month. We salute the entire staff including the young lady housekeeper from Detroit. Sorry I forgot her name. All staff members deserve a BONUS! an amount of money added to wages on a seasonal basis,

I stayed here for 5 nights and slept well each night. It was nice and quiet. The bed was comfortable and the room was clean. All of the staff (front desk, breakfast lady, custodian) were all very nice and helpful. The breakfast was ok, pretty standard fare. I would go back!

This is a very nice ,clean and quite hotel. The two Ladies I dealt with were Ms. Tatiyana and Ms. Suprina. These Ladies were very nice and went out of their way to make sure I was comfortable. Both Ladies had great attitudes and made you feel welcome. Great Job Ladies! Everytime I'm in this area I will stay at this hotel

I want to think all the staff at best western plus clean rooms and front desk and breakfast was good hotel clean alway through think your Mrs tiffany and Mr Rodney I will be back for a long time to stay for my business

It's a Best Western Plus, so the property is nicer than average. Upon check in, Receptionist told us that there was an "Open Bar". Where I come from (the United States of America) that means free booze. My wife ordered a wine and receptionist stated: "That'll be 6 dollars." That's not an open bar! It should have been gratis. 6 dollars is not going to break me, but please train your personnel to say the right thing. A noisy rap party was going on at 10 pm in the room directly below us. We called the main desk and they eventually shut it down. There was quite a lot of door banging the rest of the night. Needless to say, we were not happy campers that night. We told the receptionist the next morning and she was rather indifferent about our situation. Not staying here again.

Lobby clean well kept no cover up smell. Room and bath clean, no cover up smell here either, bed comfortable. Breakfast area very clean very well stocked and maintained. Charlotte did an excellent job, very friendly and helpful. Parking lot a little tight for bus, here again there is no need for trees, rocks and unnecessary curbing in any parking lot.

After staying in hundreds of hotels over the years, I have found that my experience with staff at check-in often sets the tone for the entire stay. Tatyiana was smiling when I walked in, and very efficient with check-in. She explained where everything was located, and asked if she could help me with anything more. Both the guest room and the bathroom are large and very clean. The bathroom has excellent lighting.

Staff were all very friendly as usual as I do frequently stay at this location. Room was very comfortable and upgrade was provided in recognition of Diamond Select status. Breakfast was very good with a wide variety of options. Location is just off interstate close to many restaurant choices. As with every review of this hotel I really would like to suggest and encourage the owners to participate in the Best Western Rewards green housekeeping program that rewards us loyal guests when we opt out of housekeeping. I have stayed at almost 50 different Best Western locations in the eastern US and am still waiting to find that first one that steps up and opts to participate. Alan Crowder

The rooms were very clean, with fresh linen daily and other amenities for personal use,great continental breakfast, housekeeping were outstanding with there services they provided.The next time I travel through this city I will not hesitate to book for lodging.

The young lady at the front desk was awesome, I had been driving all night as a truck driver and needed a room around 10 am, she went above and beyond to get me a room. I believe the young lady's name was Suprina, and I would like to thank her for her effort. That makes twice this hotel has helped me in a crunch and its much appreciated. Good clean quiet rooms and air conditioners that actually go below 70. Believe it or not, being a day time sleeper in hotel rooms, hotels like this one are hard to find. thanks again.

We just spent two nights here (one night last week and once again last night) with our grandsons, ages 12 and 13. While the staff was nice last week, we were disappointed when we arrived late that evening, to find out that they'd given away the actual room we'd booked (a Double) and substituted ours with a King suite (which required the grandsons to sleep on a pullout). Because there were no vacancies (there was a bus load of people headed to Vegas staying there the same night), they were unable to switch our room. The front desk clerk was very apologetic and offered us two free drinks from the bar, but couldn't do much else since the hotel was full. But we were tired and they were nice so we made do for that night. However, last night, upon checking in, I told Monica at the front desk about our disappointment last week and she was super-accommodating and as sweet as could be, and went above and beyond. She found that our booked room was, indeed available, and actually was able to re-book it for us at a much discounted rate as compared to our actual booking.com rate! We couldn't have been more pleased. We arrived early enough that the grandsons were able to swim in the indoor pool for awhile and we all slept well. The location is great (we were enroute to and from Kansas City when we stayed there) and it's so easy to get on and off the interstate just outside of Memphis. Lots of places to eat nearby.

We were double charged on our card, room 413 doesn't have working air conditioner, and we were told they couldn't move us bc of no more rooms, took the manager 3 days to get back with us to fix the money issue, rooms were not clean, horrible service and staff and front desk.

Probably not fair to judge this hotel this time. Although clean and tidy it seemed as if the painters and decorators had finished for the week and tidied up very well. Very friendly staff on arrival but only one girl to cope with reception and bar a little later. That said, I think it was just refurbed, maybe, and all staff not settled in yet. Don't be put off, nice enough hotel with friendly faces when they were there.

I'll start off by saying I'm a Diamond status member and I've stayed at numerous locations. Never once have I had a manager work with me to meet my every need as the manager did here. I had been staying at a budget motel. I was initially only staying there when my GF was in town. The manager worked with me and secured me a room for the following 3 weeks that I needed for work.

Nice place, nice staff , a little pricey for the area, parking is in front of room if available. Breakfast room is is in a building next door. Had a refrigerator with a queen sizes bed. Lobby is a bit dated but neat

We've stayed at this location several times and the staff have always been very courteous. The rooms are always clean and the beds are extremely comfortable. The staff has been very attentive to anything that we've needed.

From the 4 ladies in Canton, Ms. We want to thank Mr. Rodney for the wonderful breakfast and the friendly humor. Was the best breakfast we have ever had. We will definitely be back again. Hope to see him when we come back to visit.

I stayed for the weekend with my family for my nephew's graduation. Everyone was so nice and friendly, especially the breakfast staff Ms. Charolett would greet you with a smile and ask how was your stay so far. She really made me feel at home.

This place is awesome!! They are very professional and efficient. Tasha helped me with everything I needed and made me feel very at home! I would recommend this place to anyone In the Memphis area. Tasha is a text book example of the perfect employee. If I had a company I would hire 1000 of her!!

Nice property, but lack of cleanliness in room was disappointing. Part of a candy wrapper on the floor near the bed, a penny on the floor near the sofa, an earring on the bathroom floor, a used wine glass on the shelf below the sink.

The entire staff was very kind and totally interested in our comfort. They were also very helpful in sharing with us what restaurants, etc. were in the area. We would stay there again. My family was very happy with the selection.

Upon arrival the girl told me that they did not have any liquor at the bar because "they were afraid I would drink it all". Wow. Didn't book it just for the bar, but it would have been nice. Not to mention that the "bar" is in the lobby, not another room like they make it seem. Upon checking out I told the girl I needed a receipt. She said since I booked it through a third party I would have to get it from them because they didn't know how much I paid. I explained I paid them directly. She said she would have to check on it and would email me the receipt. A week later still didn't get receipt. Called them. Was told the same thing. Finally got it two weeks later. I have never had trouble getting a receipt from other hotels no matter where I booked it or how I paid. Sounded like a herd of elephants in the room above. Starting at about 8:00 a.m. someone was walking back and forth in their room for an hour. No exaggeration. Other than that the room was clean. Would I stay here again? On the fence about that one.

About eight 8:30 in the evening parties full up to the front of the hotel with the car stereo blasting loudly lots of laughter loud voices calling, after about a half an hour they pulled off and then returned it about 1:40 in the morning and stayed in the parking lot for about an hour playing their music shouting and being Extremely Loud. There did not appear to be any security available the police were not cold no one seemed to mind that the loudness was continuing at that hour of the morning. Also, the guest on each side of us on our floor seem to know each other handbags like to stand out in the hallway shouting back and forth at one another until well after 11 p.m. again, no one address the issue or seem to care except my party which was trying to get some sleep

No hot tub unlike it saying they have one and hot water wait in the shower. Beds are hard to sleep on outside of that this place is nice and reasonable. I do not think I would stay there again however.

Very nice hotel. Extremely helpful staff! Didn't have any problems during our stay. The room was very nice. Very nice decorated lobby and rooms. The pool area was clean. The bathroom and room was clean.

The people at the front desk are extremely helpful and caring. The rooms are really clean and stylish. Heated, indoor really big pool. We have stayed here numerous times and always had a great stay. Breakfast is great and a big variety.

Hotel was close to everything, but off a side road so not a lot of noise. Check in was fast and easy. Room was clean and nice. Beds were a little hard but not unbearable. Breakfast was soo good! We didn't use pool but you could smell the chlorine on the third floor, but did see kids in there.

This is a wonderful hotel. The staff is always so friendly and accommodating. I stay at this hotel with my family every year and it just gets better each time we stay. They also have a very good breakfast and the beds are so comfortable.

Great location safe area unlike some hotels in and around Memphis. Indoor pool, good WiFi, friendly staff and a great breakfast. Quiet location no road noise which is a plus for a good nights sleep. I had a good experience with this hotel.

My family and I stayed at this particular property after traveling 15 hours around Thanksgiving...the first room we were assigned had hair in the toilet...the second and third rooms we were assigned had traces of bed bugs and lady bugs were everywhere. The front desk staff was extremely apologetic and accomodating (very nice ladies) but it was very frustrating after being on the road for such a long time! The elevator also needed some cleaning as well. I asked to speak with the manager on several occasions and he/she was never available or even attempted to reach out to apologize!

Great people, nice comfortable rooms, excellent value! Centrally located for shopping and dining. Minutes from Memphis International Airport, the Memphis Zoo, Graceland, and gaming. Less than one mile from Interstate 55.

I spent 5 nights at this location. Very good location, close proximity to the airport, restaurants and shopping. My room was so comfortable. I felt very safe. The staff was so accomodating and pleasant. The bed slept well. The bathroom was clean and spacious. I dont have any complaints about my stay. If I were to visit Memphis again, I would definitely hope to stay here again.

Stayed here for 3 nights although a short drive from the Memphis attractions, it was an easy drive to get to Memphis. The hotel is located on a side road and was very quiet, all the staff we encountered were very helpful and friendly. The room was a good size with a firm comfortable bed, the bathroom was also clean and functional. Breakfast was included with a pancake machine, good strong coffee and served until 9 am. There are restaurants a short drive away. I would happily stay here again.

The room was very spacious and very clean. It would have been nice to have an extra blanket in the room. I probably could have called and gotten one. The coffee maker in the room is dinky but for a sip of something hot it's ok. Breakfast looked wonderful......eggs!! We were always in a hurry to get on our way so did not partake. Katrina checked us in was so friendly and helpful! Hope to see her again. Each staff member I ran into was very friendly!! Stay on the fourth floor, it's quiet. Will stay here again.

Breakfast server is exceptional. She knows what it means to "serve" breakfast with a sincere smile. Housekeepibg staff was also very helpful getting our item when we were ready to depart and realized that we left something in the room by accident.

I have stayed at this hotel a few times before. It's located in Hornlake Mississippi, close to interstate 55 and within walking distance to several restaurants in the area. It's also less than ten minutes to Graceland. The hotel is modern and updated. Check in was good. Rooms are big and comfortable. Included breakfast is decent with some hot and cold choices. I recommend this hotel and would return to stay here again.

Have stayed at several 'plus' hotels in the past and this one actually lived up to its name. Good position, set back from main road, lots of parking and quiet. Quick check in. Room on 4th floor, it was huge, 'L ' shaped room, next to emergency stairs. Super king bed, sofa, coffee table, desk area, large t.v. ,fridge and m/wave. Clean and neat. Did some washing in large laundry room, cost $1.50 for each machine. Breakfast area large, pancake machine and hot items. Better than we had at previous nights hotel. Lots of restaurants in area.

The hotel is nice and in a good location. It's off the main road so there is less noise from traffic, but it is right off the highway and is surrounded by restaurants and shops. The staff was always pleasant and greeted us every time we entered or left the hotel. The stay was a good uneventful stay, the way I like it.

The staff was great and accommodating!!! We enjoyed our stay and will definitely choose this hotel on our next visit! Saprina was very nice and helpful! Breakfast crew was awesome and would even come around and wait on you! They even made my husband hot pancakes!

Easy to find, some construction getting of interstate, nice, clean and the staff was great. Unfortunately I am horrible with names, she had a great attitude and helped with dinner suggestions (Memphis BBQ). Great personality to run into. And the bed was fantastic.

This is a great hotel with a great staff. Everyone on the staff was very friendly and helpful. the breakfast was good and displayed very well. The cicadas in the back wetland area of the property were always loud, but could only be heard when we were outside. Our room was on the back side of the hotel with a view of trees and greenery in the wetland area.

Enjoyed a hot breakfast and all the staff was extremely pleasant. The bed was super comfortable. Only problem was the water was a little too cold in the pool. I would stay here again the next time I'm in the area

We decided to come up for Labor Day to go shopping. We found this hotel at the last minute and I am glad we did. The staff were so friendly. The hotel is very nice, quiet and clean. Breakfast was good. The staff at breakfast were super. Would love to come back.

The hotel room was very clean, and the breakfast was one of the best breakfast I ever ate at a hotel. Also, Shakedia Jackson, Juanita Carter, Jerry Surprina we very nice and made my stay the best it can be. I would recommend this hotel to whoever needed a hotel in this area.

I would have given them a 5 star but the Hot tub has been removed and the swimming pool was cold. Beside the pool issues I had a great stay. staff is friendly and helpful. The breakfast was good every morning. Clean eating area and well presented.

We were here on our way to Nashville,great stay, Very clean,smelt good. Breakfast good fresh food well presented. Staff were amazing very friendly.Bed exceptionally comfortable ,slept really well. Be plus has set a new standard for us will be staying again. Well done would love to go back.

We stayed here on our way home from Florida. We've stayed here several times and have always had a friendly staff person to greet us! This time was no different. We arrived after 10 pm. Our room was ready. We had a king room and it was large! The bed was comfortable & the bathroom was clean and well appointed with the necessary items. The breakfast was delicious! It was very busy and the desk manager, Katrina, jumped in to help the breakfast staff. So nice to see teamwork! Katrina is friendly and went out of her way to be helpful. You are lucky to have her on staff!! Thank you again for a nice visit! We will be back when we're traveling again! Well done!

Let's get the bad stuff out of the way first: When we arrived, the elevator was out of service. Fortunately we had a room on the second floor. Unfortunately, when we came back after dinner, our air conditioner wasn't working and they had to move us up to the fourth floor. I'm not as young as I once was (who is?), and I can't say that I enjoyed schlepping our stuff up two more flights of stairs. My son reported with disappointment that the "spa" was out of service (I assume he meant the hot tub, but I wasn't interested enough to ask), and breakfast wasn't very good. And apparently the computer in the main office was malfunctioning. But there were some positives here, and some hopeful signs for the future. The woman at the front desk during most of our stay was very helpful. She couldn't fix the elevator or the air conditioning, but she tried very hard to find someone who could, and she tried valiantly to arrange work-arounds. And extra towels appeared almost as soon as we asked for them. More to the positive: The hotel went under new management the day before we checked in. We talked with the new manager (a member of the owner's family) when we checked out, and he told us that the hotel was spinning into chaos when they took it over, and they were going to revamp, well, everything. And the place did seem to be a beehive of maintenance activity as we departed. The new manager appeared to be on top of things. So, while I might have expected to rate the hotel "poor," I think it's on a positive trajectory. I won't rate it "good" in hope of that result, but I fully expect it anyway. But for now, it's a work in progress.

Very clean well presented motel. Close to gas stations and food and only 15 minute drive to Memphis. Room was larger then normal BW motels and the quality of the beds were excellent. Service was very good.

My hotel stay was great! All staff was kind and courteous, especially Sabrina at the front desk. When walked in she gave us a smile a big "welcome to Best Western!" Great customer service from everyone from the ladies who cleaned the rooms to the ones who prepared the breakfast.

My husband and I reserved a jacuzzi room for one night. When we arrived at 3:30, we were told check in was at 4. We left to earlt and came back around 5:30. There was a long line at the front desk and only one clerk working. We waited approximately 20-30 minutes before we were able to check in. We located our room and I noted that the king bed had a sway in the middle. But the rest of the room appeared updated and nicely appointed. Later, we attempted to use the jacuzzi but had only been in the tub about 15 minutes when the front desk called and asked us to ‘get out of the tub right now or you may fall through the floor as the tub was leaking into the kitchen downstairs'. The clerk apologized but said the other jacuzzi room was booked so there was nothing they could do that night. The clerk stated that the manager said that we would be completely refunded. The next morning my husband complained that his back was hurting from the swayed mattress. When we went to breakfast, there was a 50 gallon trash can in the middle of the dining room catching the water that was still leaking from our room. When we checked out, we were assured that we would be refunded. Many phone calls and weeks later, WE HAVE NOT BEEN REFUNDED. I called the corporate office and they contacted the hotel on my behalf. The management BLATANTLY LIED and stated that we were never told that a refund was offered. I travel frequently BUT WILL BEVER STAY HERE AGAIN. MANAGEMENT HAD NO NEED TO LIE!!! Please chose another hotel. They do not deserve HONEST CUSTOMERS!

The room was nicely decorated and extremely clean. The staff was very helpful with everything. We thought the pool would have stayed open later on the weekends, but it does not. There were SEVERAL different sports teams there that we saw at check-in but we never heard a peep and got a restful night's sleep.

Great hotel. I will reccomend to others clean rooms. Great helpful and courteous staff. Great central location to Memphis. The beds were comfortable. My family and I were there for Memphis in May. It only took us 10 minutes to get there from the hotel.

Wonderful stay. Everyone was very helpful & Friendly. Had terrific water pressure & plenty of Hot water. Room was quiet and peaceful. Nice choices for Breakfast & Manager went out of her way to suggest places to go & eat. We were very happy all 3 nights we were there & plan to come back.

Booked through a discount arrangement so I was pleased with the rate. When I first checked in the room I was given had not been serviced from the previous guest. A trip back to the front desk took care of the problem by giving me a new room. Staff was very friendly and helpful.

Great location, very quick to/from the airport. Comfortable, quiet, great rooms and staff. Has the look and feel of a brand new facility. Next time I'm in the Memphis area this is where I will definitely stay.

Excellent stay. Just there for one night but everything went smoothly. Close to interstate. Close to excellent Memphis Grill restaurant. Surprised at how easy it was to find Graceland only 12 minutes away/

Very nice hotel with outstanding service. The front desk staff and the breakfast staff were friendly and polite, and the manager was amazing. She continuously went out of her way to make sure we had everything we needed. The pool was warm and there were plenty of good options for breakfast. I would definitely stay here again!

Everybody we encountered was very helpful and kind. Breakfast was good. Rooms were clean and appeared to be well kept. Good location with lots of parking. Pool and hot tub seemed to be well maintained. I would definitely stay here again when back in this area.

Minimum problems only. I had to ask twice for keys replacement because the keys were not working. The temperature of the room was too cold for me. All the other amenities were fine. I would recommend this hotel to everyone because it is comfortable, and itr has an excellent breakfast.

It was only for a single night, but very pleasant person at the front desk checked me in efficiently & had my room available a little earlier than the 3pm check in time - greatly appreciated as I wasn't left hanging out in the lobby. Appeared the hotel had recently been renovated. Bedding was nice & bed very comfortable. More than the usual options at breakfast. Overall I thought a good value.

Very reasonable place to stay and very nice. Pool was warm, hot tub nice too. Breakfast was ver good. Beds comfy and room very nice. Loved our stay. Great staff that went out of their way to make us feel important and comfortable.

Where to begin......wife and I stayed here for one night while en route back home. BAD decision. Really bad. Let me enumerate the disasters associated with this stay: 1) The young woman who checked us in was hopelessly incompetent. She was alone and clearly lacked even rudimentary training. Check in took 22 minutes. 2) The heater (HVAC) did not work in first room we were given. 3) I found a Kleenex tissue (no, it wasn't a dryer sheet) between the sheets in bed of the second room that we were given. This indicated to me that the sheets were NOT changed after the last guest and that the bed was simply made up 4) There were black hairs all over the shower. 5) There was no hair dryer in the room. 6) The hot breakfast was terrible and largely inedible. The eggs, sausage and biscuits went straight into the trash. Fortunately, they had yogurt and cold cereal. 7) Despite the fact there were three people behind the front desk at check out, it was only marginally better than check in. All in all, a TOTAL disaster and waste of resources to stay here. I wouldn't recommend this dump to my worst enemy.

We loved this hotel, the people were so friendly and helpful, everyone went above and beyond to make sure our stay was a good one. Everyone from the manager, whose name was Kimberly to the housekeeping staff, to the lady that fixed the excellent breakfast. Also we were very impressed with the cleanliness of the hotel and the decor, and you can find just about any kind of restaurant or shopping near this place.

I strongly recommend this hotel! The staff and Management was very helpful and friendly!! The facilities are clean and they serve a real Southern hot breakfast with meat and eggs not just bread and cereal!! By far the Best Hotel on the strip!! and reasonably priced too! You can't go wrong with this one!!

I booked this hotel a few weeks in advance for my birthday. My friends had purchased tickets for the hockey game. I loved the ability to get to the game in just a few minutes. Unfortunately, after checking into the hotel, the room I was assigned smelled awful! The air conditioner was near the window like a cheap motel. I had to control it in the actually air conditioner. There was no bed ruffle around there bed making it an eye sore. It made me feel as though I was at a cheap hotel. There was a wad of paper stuff in the credenza to ensure the cabinet door would stay shut. This was totally rigged and something a struggling college student would do while in college. Upon returning from the game, I immediately took a shower. There again, there was no hot water. I sent my BF down there to take to the front desk. At 2am, we ended up having to move to another room. This room did not smell “as bad” as the first one. I had hot water so that was definitely a plus. The one thing about this hotel was the fact that they gave me a late checkout and I could checkout whenever I was ready. I was going to the Orpheum and the play started at 3pm. So I checked out at 2:15. This was probably the best part of the hotel. Would I return here? No definitely not. Would I recommend? No definitely not. It definitely needs some serious improvements. The staff were great and accommodating, however the hotel itself was not worth the money I paid. I could have stayed at a Motel 6 where there is outside entry instead of inside. I was extremely disappointed.

Very friendly staff Well keeped property Hot breakfast was well presented Best value in Memphis area Will definitely be looking at this location next time in need to go through Memphis area Easy access to I 55

This property needs a lot of TLC. Many maintenance issues that staff cannot attend to during your stay. How it has a PLUS rating with Best Western is NOT good for Best Western Corporation. Staying here will likely leave you very dissatisfied with Best Western.

This was a very nice Hotel in a great location. There are several Great restaurants in the area. one of my favorites was Memphis Bar B Que. The very best Bar B Que I have ever eaten bar none. The shower head in my room was amazing very relaxing. the AC was Great and there were several TV channels

We have stayed at this hotel numerous times before and have always had a great stay. This one was no different. Ronald checked us in and was very friendly and helpful. My mom had reserved a mobility accessible room and was on the first floor; my reservation was on the third floor but Ronald helped me out and was able to get my room right next door to hers!! He was sure that I got my BW rewards snack and drink on check in and allowed my mom one as well ! The hotel is off in a quite area but still very close to shopping and I55. Breakfast was good and offered sausage, ham, eggs, sausage gravy, two different flavor of waffles you make yourself and much more! It was always well stocked and hot! We will stay again!

Promised housekeeping would come to clean bathroom and bring extra towels /shampoo and tv channel listings . Went to front desk to ask as well as called . Finally at 8:45 pm clerk said he had no idea if/when housekeeping would come in. The on duty manager was not going to be at the hotel until Monday .

Dirty rooms, broken chair in room, bed felt worn out, dirty sheets, shower never got hot, no remote had to go down to the front desk for one and they got me one from another room. Treadmill broken in "Fitness" area. Cold coffee and breakfast are was dirty.

Firstly, let me state that the service for reserving the room were courteous and professional at each time. My complaint that I have is with the front desk clerk name Sharon who works in the evening. My event was on Saturday from 3-6 p.m. To retain your deposit the room, counters, and trash must be taken care of as part of receiving your deposit back. Sharon, myself, and a trainee did a final walk through of the room. All of the trash was disposed of from the kitchen and inside of the event room. The counters were free from trash and wiped down. The floors was swept throughly as well. I asked her for trash liners to replace those that were taken and she stated that they didn't have any to give me and that would be fine. Upon finishing the inspection she stated to me that if I paid with cash a check would be furnished for the return deposit. Also, she stated that the individual who writes the check would not be in til Monday. I got her name but I failed to take pictures of the room that was cleaned by me and my guests. Because there was another event to take place after mine. Forward to today, I'm greeted by the courteous and professional young lady that I dealt with to reserve the room. She stated to me that I would not be receiving a deposit due to the room left with garbage cans full of trash and counters being dirty. If this was truly the issue why was a final walk through inspection done. I really need for management to roll back their cameras and show between the hours of 6-7 p.m. what we were doing and what did she inspect.. This venue has always been nice but to deal with someone who is not doing their job effectively is a negative eye sore. ALWAYS TAKE PICTURES, SO YOU CAN GET YOUR DEPOSIT BACK. Sharon did not do her job effectively for me.

We had a reservation for three nights. We checked in on Wednesday evening about 7:30pm. We had called from the airport to confirm our reservation. We were put in a Handicapped Accessible room. There was a large spa tub in the room. The TV did not work, an error message on the screen indicated that the remote was not programmed for the TV. The bathroom had a hand held shower that was not adjustable. There was no exhaust fan, just a hole in the ceiling.The bathroom had 3 hand towels, but no bath towels. I went to the front desk to ask for some bath towels and was told they didn't have any, but would wash and dry some and send them up. I took more hand towels because I didn't want to wait for laundry to be done. The next morning we asked for a different room. We removed all our belongings and were told we could have a different room after the 4 pm check in time. We were back in the evening and were given a different room. The second night was fine. We left the next day about 11am. We returned at 8pm and our room had not been serviced. We asked the front desk why we did not have our room serviced. The clerk said we had left the do not disturb sign out. (We hadn't.) The workout room did not have towels or a working TV. There was trash in the stairwells that was there for the length of ou stay. There was broken glass outside one of the side doors.

I arrived late in the evening as I was traveling from Leland, Mississippi to catch an early flight out of the airport in Memphis, Tn. The receptionist was very nice. She provided a small map of how to get to the airport as well as information about travel time. Since my flight left at 6:35 am, she went ahead and gave me a to go breakfast bag since I would miss breakfast in the morning. She was very helpful and provided excellent customer service.

The hotel had been through a remodel and I actually thought that it was new. The color scheme was terrific! The room was spacious and very comfortable. Can't beat the quality for the price. Would definitely stay here again.

We stayed at the Best Western Plus during Elvis week. The room was very nice, although a bit small and quiet. Took a while to figure out the tv changer as there are a lot of channels. Housekeeping did a great job each day. Bathroom was large and always clean. Breakfast was plentiful with eggs, sausage, waffles, etc. It would of been nice to take our breakfast to our room in the morning, but sign said no food was to leave the breakfast room therefore we only ate in there once during our stay. Front desk staff were always friendly. Only 1 elevator, for the building. Plenty of close up parkiing. Very nice visit.

This was our fourth year to stay at this hotel. The first three were great. Rooms were clean and fully supplied. They even baked cookies in the afternoon!. This year not so good. When we checked in the desk clerk never greeted us. We were traveling with another couple. When we got to our room it was not clean. Went back downstairs and was given another room. The room had only 2 bath towels, 2 hand towels and 2 wash clothes. No shampoo. We were told later that they were out of shampoo. We travel a lot and I have never been in a hotel room that did not have a quest directory in the room. This one did not this trip. Breakfast was okay, problem with waffle machine. We went back to our room to gather our luggage and check out. As we got off of the elevator in the lobby, the maintenance man was mopping the floors. There was literally water on the floor and no way to go around it to get to desk or front doors. My wife slipped and went down injuring her hip badly. The maintenance man finally came over and helped me get my wife up. I got her over to a seat. The desk clerk never came out from behind the desk. She finally did asked if we wanted her to call 911. We got her in the car and took her to hospital. Hip not broken, but 4 weeks later she is still on walker and having to do physical therapy. HER insurance has paid for everything. WE HAVE MADE A COMPLAINT TO BEST WESTERN CORPORATE,BUT THE HOTEL WILL NOT EVEN RESPOND TO US. Ruined our vacation and our friends and THE REST OF OUR SUMMER and we cannot even get an I'M SORRY.

When I was given my room it was clean and comfortable. Throughout my entire 7 night stay the housekeeping staff did an excellent job of keeping my room the same way it was when I checked in! I spent days visiting my mom in a nursing home close by and always came back to a clean room, bed made, clean towels. They were all very friendly too!

Very nice hotel. Our room was very clean and the beds were comfortable. Everyone on staff was very kind and helpful. They made sure our points were added to our Best Western rewards. They even offered us free bottled water. The breakfast was fine. We enjoyed the blue berry waffles. We will be back.

The pool area needs a update. The tiles were slipper, broken. The pool is indoors and was cold the heating system was not working proper. There were no towels in the area to use. The hot tube was as cold as the pool. Made it hard for the kids to enjoy and the adults would not get in.

We had a great time staying at best western in horn lake MS.... . the price was a little high on the weekend, but other than that it was great... the staff was very helpful with all our needs. thank you

The only major issue was the AC in our room wasn't working properly. The other issue we expedited was the remote/tv above the jacuzzi in our room wasn't working very well. Seemed like it had a short in it probably from previous guests getting it wet. We did not report either issue so I can't rate how well they responded to the problem.

First impression walking in was positive, second impression talking to the clerk changed that. First place I have had that they want your driver's license to make a photo copy and it seemed like I was interfering with her day. Won't stay again just for that reason. Now the room was very nice and the bed was great. Convenient to many different dining options. I did worry a bit about the security of my motorcycle parked in the lot overnight.

Donna Jenkins made sure our room was very well cleaned and well stocked with everything we needed. She was also quite friendly yet very professional. Need more workers like Donna Jenkins. EXCELLENT HOUSEKEEPING

Very nice Hotel with excellent customer service and wonderful Breakfast buffet. I would recommend considering this Hotel when traveling to Horn Lake, MS, summer, winter, fall or spring, great location for anything you need or want to do.

We actually just used this hotel as a halfway point to get to new Orleans. We were very pleased with the appearance and order of the hotel. The staff was very welcoming and didn't mind taking the time to break down where everything was and how it worked. Even though we basically used it as a rest stop for the night we would definitely recommend it.

I reserved 2 rooms through a third party site and was automatically given king beds. We needed double queens for our group, and the hotel charged us an extra $20 per room to ensure we got 2 beds (even though the price difference on their own site is $5 between king and 2 queens). At check in, the clerk said that there wasn't a manager to discuss it with, even though one walked by right after I finished checking in to let her know to charge any walk-ins rack rate. We were on the 3rd floor, and heard every single footstep above our heads all night. The down button on the 3rd floor didn't work. You had to go up to 4 to come back down. My husband asked a maid for a couple of towels, but they were never delivered. After checking out, my mother in law realized she left her bag of medication in the room, so I called the hotel a few times that night to see if they could help us track it down, but never got a call back from them. Luckily, we were able to stop back by the next day and retrieve it ourselves. I would not consider this a 3 star hotel. The bar area at the front was abandoned, looked like it was just for show. The hot tub was barely hot. The breakfast was decent, though. This was the first hotel I've stayed at using this particular 3rd party site that I felt didn't live up to the ratings.

We had to wait nearly an hour to check in because the clerk locked herself out of her computer and her manager wouldn't answer then phone to give her the password. After a long day in Memphis with kids in tow, we just wanted to go to our rooms. In the meantime, they had a disturbance at the hotel, the cops were called and they had a big ordeal in the lobby and the covered driveway. Once we got to our room, they had mold all over the bathroom, the ceiling, a/c unit and the room was terrible. There we go again with kids in tow back downstairs to get another room. The area seemed a little sketchy and there were little to no lighting in the parking lot, this made us feel very uncomfortable. After all of this, we though about maybe grabbing a drink in the bar and heading up to our rooms...the bar was not open. Like, never opened, not stocked, no bartender, no license. The general store area was horrible too, they were purchasing items (toiletries, snacks, etc) from the local gas station and reselling them, disgusting!

We stayed three nights here while visiting Memphis. The people were very gracious, the rooms spacious and very clean! Continental breakfast exceptional! The only problem is our keys would not work on the second and third day... had to go down and have them redone to open our rooms. Don't know what happened, but our room got overlooked to be cleaned the second day, had to call for clean towels. All in all though, I'd come back

After weeks of staying here and complaining to the workers and managers nothing ever gets fixed. Management is a mess and none of them care about what's wrong with the facilities. This place has the potential to be really great but it just needs some work.

We chose this property for the location and the amenities. Upon arrival there were 2 people working the front desk, and as it turned out they were also supposed to tend bar, check in guests and help solve problems. We had trouble getting our tv to work, so one of them had to come up and show us what we were doing wrong. The room could have been cleaner, we never did use the lobby bar, and overall the whole experience was disappointing. The pictures on the hotel website looked nice and reviews were good. I'm not sure if we just caught them on a bad day or not, but our experience definitely left room for improvement!

Bad stay.noise above us at 4am and nothing was done. We were to stay another night but their solution for our inconvenience of noise was for us to move not the noisy person. We checked out. We shall c how BW handles this

DO NOT STAY HERE. The rooms are filthy. Pool area is very dirty with dead bugs and bees all over. Bathroom in pool area out of order. Hot tub doesn't work. Rooms are not clean. Dusty, fingerprints everywhere, shower curtain stained, floors dirty, Gina of dust and who knows what I'm all corners. Elevators don't appear to have ever been cleaned. Very disappointed.

Great hotel Great location for our project in southaven, Ms. Fast check in.The staff was delightful and professional.We will recommend and stay here again.Breakfast was really good and the rooms were clean.

This is a great hotel. Clean and comfortable and an excellent price!! I was staying here for a getaway night and found everything to be better than expected. I was very pleased with the overall experience.

The breakfast food quality was very poor. Limited selection and the hot food was the same every morning. The printer in the business center did not have ink all week and most nights failed to connect to the printer. I advised the desk staff both in the evening and day shift and they just seem to blow me off. Printer did not work all work.

We just stayed here for one night. Check in was quick and easy. Room was big and clean. Good location with restaurants and other businesses close. We didn't try the breakfast. Overall a nice place. I would stay again.

I was in town for a one night stay with my coworker. Room was clean. The service was courteous. Overall the hotel was updated. Showing just a little wear and tear. I would recommend it for a short stay in south haven MS.

This whole experience started the day before arrival. After having made a misjudged decision on a room choice I called the hotel and spoke with David Jefferson who very obligingly helped with a room type change. The desk clerk on duty upon arrival, Anna, seemed to be more interested in working her cell phone than waiting on paying customers. When finally getting her attention she stated early check-in (2 hours) was not available, which was fine. Coming back 90 minutes later she stated again that early check-in was not available unless I was a Diamond member, however she did complete the process and we got the room keys. Having been on the road for a week, we had laundry to do. When inquiring at the front desk about getting change to operate the washer and dryer we were told that they weren't able to do so. Seriously? We walked next door to the neighboring Circle K and got the change. The washing machines seemed to work okay but the dryers swallowed the money and did not start. Along comes David Jefferson to the rescue again to work his magic. The general condition of the room was pretty sad. Stained carpet, stained chair and ottoman, stained and much worn sofa, where we actually used the spare blanket as a sofa covering, cracked and broken lamp shades and a very dysfunctional set of directions on how to operate the cable channel selections, not to mention that the ice maker on that floor was not operating. When questioned about that the reply was that it was scheduled for repair. In my humble opinion, (other than the helpfulness of David Jefferson), if this is what the new standard is for a Best Western “Plus” rating”, I'm rethinking my brand loyalty.

CLEAN CLEAN CLEAN....very friendly staff and the rates are extremely reasonable. 10 minutes from lots of restaurant and not for from Graceland at all. I'm very pleased with this hotel and its staff. I'll will be booking here again for sure.

This is a good hotel for a reasonable price. Clean rooms and staff was very friendly. Indoor pool and jacuzzi. Hot and cold breakfast choices. Very convenient to shopping and restaurants, sit down as well as fast food joints.

Arrived at the hotel for a 3:00pm check-in. Informed by the desk clerk that the rooms were not ready for check-in. Asked if she had any idea as to time the room would be ready. Not too enthusiastically stated that she had no idea. After 20 minutes of waiting another clerk informed us that the room was ready. Average room with no frills. The hotel only has one elevator that is super slow.

My husband and I enjoyed our stay at the Goodman Inn & Suites. The room was clean and the bed was comfortable. The bathroom was good-sized. Wifi worked well and the TV was hi def with quite a few channels. There was very little street noise or noise from the hall. The staff is excellent and very helpful. The continental breakfast was above average with a number of hot foods to choose from. And there were cookies in the lobby when we checked in, which always raises a hotel rating in my opinion. My only complaint is that the lighting was quite dim, which made it somewhat difficult to read in bed.

mostly enjoyed this facility. nice décor. made reservation direct. made 4 calls to hotel for email confirmation. finally called corporate office who emailed confirmation immediately. could not get receipt at check out. manager will email copy to me. did not happen. serious problems with computers

The staff at this property from the front desk clerk, to the cleaning crew and the breakfast room crew were probably the best hotel staff I've had. It made up for the not so great furniture in the room although the bed was comfortable.

We walked in the room and could tell the room had probably been smoked in at some point. They were sold out so that was the only option. We left to walk to Tractor Supply and returned and again there was that odor. We slept fine. It had a nice tv, large bathroom. Expected a little more from a BW Plus. I

I had in hotels regularly for my work. This hotel is the best hotel out of 4 other I habitually use. This hotel has a wonderful staff, the rooms, halls and lobby are clean, the rooms are nice and large with comfortable bed, the hotel offers a nice, hot breakfast.

love the great set up of rooms clean my bed was made great.. ?? housekeeper lolo. Assisted me with info to find access to business center an breakfast area that was amazing. All the housekeepers greeted me with a smile. Great stay. Will return for next business trip. Tabitha

The staff was very friendly and responsive. The breakfast was fresh and free. Got prompt service from with any issues. The rooms were clean and refreshed daily. There were plenty of restaurants and shopping within walking distance.

This is an older hotel. It is evident that updates/upgrades have been made but the hallways of the floors with rooms always smell damp and musty. Every time I stay there is a 50/50 chance I have a room that was previously smoked in. The beds are super plush with kills my back. The staff was very polite and professional. The breakfast offers lots of variety of hot and cold foods.

Our family booked this hotel for a reunion. I changed my room 3 times in less than an hour. the first room had a blood stain on the duvet and the tub was filthy. The second room was just as bad, lipstick stains on the pillows, dust everywhere and the toilet and tub were dirty. When I got the third room there was pubic hairs in the bed and stains on the pillows. while talking to the the manager she told me that if i was that dissatisfied she'll give me a 10% discount for the first night. No thank you! never will I go there again

It's a great hotel. The price is a little high but if you want the extra stuff, you got to pay the extra bucks. The location was very easy to get to off of the interstate. The hotel must want to waste my time by asking for more characters to be typed than what I want to type.

This location has a hot breakfast that is available daily. Beds are comfortable and the TV's are new. Comes with a nice size refrigerator in your room. Several restaurants within a mile to pick from. I've stayed here many times for business, rooms are pretty good.

Clean guestroom, comfy beds. That is all I needed. Internet was good. Breakfast a little behind with refilling items, but good. One unhappy moment- needed to use lobby restroom and it was covered with something very sticky on floor and sink- a spilled drink? My feet actually stuck to the floor. I reported it and it was the same in the morning. No Pack n Plays available. Had a great night's sleep once in our room.

We arrived right at check in time and our room wasn't quite ready. When we got our key, it didn't work. We eventually found out that our lock was dysfunctional and we were given another room. Our room was clean and comfortable. It was quite hot and the a/c worked great. I would stay here again.

I booked a room for four nights. On night three we had know hot water . We were advise a comp would be given was not worth the thinking about. Ask to speak to management refuse to speak to me. The photos on the web site great. The place needs a good cleaning .A ink pin remained in the hallway for my entire stay.They are passing out cards stating vote for us on Trip Advisor and get %20 of your next visit which will be never. The carpets need a through cleaning. The pictures on line are not reflect of what you will find . Please consider some where else to stay.

Nice place to stay.Close to everything. But very quiet.Staff was very helpful and nice. Breakfast was always ready and filling. Would stay here again.Indoor pool was a little loud and very humid but still nice to have.

Arrived here after a full day of driving. Friendly staff, newly remodeled, decent area, breakfast was ok. The gravy ran out early and wasn't replaced. Sausage and bacon ran out quick and weren't replaced. The room was clean and nice but I found a hair in the tub. Probably won't come back.

Stayed here for a trip to Memphis. Clean, comfortable, friendly, convenient to Hwy. 55 and Hwy. 51. Great area, lots of shopping and restaurants. Staff could not have been better. Jenna was most helpful on the phone before and during our visit, and Naomi displayed exemplary customer service even hours after we checked out. I would recommend this hotel to anyone visiting the Memphis area, and plan to return there myself.

Facilities were clean and staff was friendly and helpful. The breakfast was delicious. Beat Western Plus Hotel was good and the stay was good. That all I have to say ok. I'am being honest, and that ENOUGH OK, I'am tired from my trip from Jacksonville, FL.

This is my go to hotel when I am in this area. Far enough away from I-55 so you don't hear traffic noise. You can hardly hear the airport traffic also. I wish that you would give a TVA corporate rate for business travelers. Hotel staff are always very helpful and polite.

Horror from check in to check out... I made reservations and had a contract written up between my travel baseball team and Best Western to have 10 rooms blocked off for myself, my players and their families. The contract was written up by management back in February 2016. I personally arrived at the hotel with my family on 5/27/16 at approximately 6:30p.m. only to be told that my room was not ready for check in. Keep in mind that I am traveling with my wife, my 10 yr old, 3 yr old and 1 yr old. Therefore after a 3.5 hour drive to Horn Lake my toddlers are ready to whine down and get out of their car seats, get settled in and get comfortable. Nevertheless we finally get checked into our room at 8p.m.(unbelievable). The girls at the front desk were very unprofessional and acted as if they did not want to be there and had expressed all the madness that had been going on amongst staff such as staff members calling off that day, not showing up etc. I stated that I understood, however that is not an excuse when your company is a global chain. That simply just doesn't cut it in the business world. Oh before I forget and on a positive note, I can say that the hotel is clean, modern and the breakfast was good, but I tell you their management and service is awful especially the breakfast lady/cook, she just has a nasty attitude and tone and it's apparent that she does not know the meaning of quality customer service and good hospitality. Leadership starts at the top and the management staff there could use some formal training in management and hospitality as well has how to conduct yourself professionally as a staff and as management. On another note, one of the other families in my party was checked into their room and when they put the key in the door and entered the room, the previous guest was still in bed... Wait but it gets better. After all the horror that we experienced up to this point while staying at this horrible hotel, on that Sunday morning, unfortunately a guest was found dead/unresponsive in his room and police and ambulances raced to the hotel and our 10 yr old players had to witness the passing of someone in the hotel and being rolled out on a stretcher. Now I know the last part is no way the fault of the hotel or its staff but at that point I was like what else could possibly go wrong at this Best Western Goodman Inn & Suites in Horn Lake, Mississippi. Do Not Stay Here... Again I repeat... Do Not Stay Here... Trust me! I did read some of the reviews prior to my stay, and I figured that some of the negative reviews that I read were probably a little farfetched. Come to find out those reviews were dead on( no pun intended). I will never in my life stay at another Best Western Hotel! Thanks B.W. and Panda for a wonderful experience!

The hotel was clean and the room size was good, but no furniture in the room except the bed and desk. No where to sit down and relax, quality was lacking for the price. We were passing through going home after vacation, but I would not stay here again if in the same area.

The Nastiest Hotel To Be At. the Rooms Was Not Clean At All. It Was Hair All In My Bed The maids do not change the sheets. The Assistant Manger Jessica Blake Was Very rude to me. Not staying here any more

Clean, cozy room. A/C worked great but a bit noisy. Nice flat screen TV. Enjoyed my stay and would recommend this Motel to all my friends. Great location if you are planning on visiting Memphis, TN. I ride a Harley and the dealership is only one exit away. I had a great stay! Thank you! -thebondman FSMC

For an overnight stay, this was a clean hotel. They bed was high for me to get in and out of, but was fine for my husband. It was comfortable once in it though. Breakfast was below average. Neither of us like the sausage. Internet worked well.

I stay here several times throughout the year and I have never been disappointed. The staff is extremely nice and knowledgeable. The rooms are HUGE and always clean. This visit I used the fitness room and it was one of the best I've used at a hotel.

This Hotel Was Wonderful & Great Place Too Stay. Everyone Was So Good To Us While We Werte Here. The Breakfast Was So So Good. I Can't Say Enought About This Hotel. Everyone Was So Helpful And Nice. This Is A Great Place To Stay If You're Visiting Memphis Only 14-Miles From This Location.

Great hotel tucked back of the main road. Quite location though. But you still hear the airplanes flying into Memphis. Staff was helpful and pleasant to deal with. Room was clean and everything worked as it should. Reasonable rates for the area. I wish Best Western would improve their online registration process.

My room was really clean and smelled really good. Even down the hallway. Saw a couple new faces and they are doing a fine job. All other amenities were up to standard as usual. I always enjoy my stay there.

The staff is very precise and treat you excellent jessie was amazing she made sure I had everything I needed help me find the places in town I needed to be she went above and beyond her duties to help me .so I just want to thank her for everything she did for my family

All staff members we delt with were very friendly. Rooms were clean but cleaning crew did not refill toilet paper, coffee or empty garbage cans in room. Had a dirty towel. Breakfast was good, nice variety. Hot tub was green & cold. Yuk.

We only stayed overnight, but checkin was easy, staff was super friendly and, most importantly, the room was clean! Beds are comfortable and halls fairly quiet. Overall great stay and will be back if in the area. I can't tell you how nice it is to in to a hotel and find it and the rooms comfortable and inciting. Keep up the good work!

I stay here often it's always pleasant good breakfast rooms are always clean staff is always helpful and friendly.I never have to wait on a room good WiFi the channel selection is great bar is always stocked

Easy to park our car outside the hotel. The receptionist very warm and friendly. The foyer very clean and welcoming. The corridor to our room also clean and well decorated. Our room was a good size for a family of three. Sadly not as clean as the sign in the bathroom suggested? The room is quite dark and as the bedside lamp was not working I had to move the bed side table and yuk the dirt was not a pleasant sight . The toilet also very strange as the loo seat did not fit the loo ? Also could have done with a more thorough clean. Sorry if I am being picky but the sign in the bathroom did say room cleaned to a high standard ? The air condition which was very cold was difficult to change a comfortable temperature ? The breakfast was a pleasant surprise as it was clean and inviting and my favourite was making fresh waffles.

This is a nice hotel and I stay here when traveling to and from Louisiana. However, it is a ways in off the interstate - I55. It is tucked back in off the main roadway. They have an indoor pool, hot breakfast, wi-fi and business center. There are several restaurants to choose from and several are within walking distance. Staff is always friendly.

From positive reviews on internet was expecting great breakfast and comfortable, clean stay. Breakfast was huge disappointment as supplies ran out and were not replenished. Maid service slow and had to find crew in hall and ask for towels. Staff seemed frustrated with youth group in hotel. As were other guests. Staff also complained to me that they were short handed over weekend with employees calling out. NOT my problem!

It was so awesome and nice and some of the staff a girl Paula brought us extra pillows and we got to talk to her she was so nice and the jacuzzi was nice except the bubbles didn't work but overall it was a very pleasant visit and I will be back very soon!

they need to go and just relax, rep connie went all out to make us happy. if you really want to feel the need to just get out , chill be pampered you got to go.i have joined their reward club, this is also a good thing, JUST GO IF JUST FOR 1 NITE

when I first booked this hotel I thought it was a motel but it was FAR from a motel ! this has to be one of the most beautiful and affordable hotels ive been to in a long while. my room was clean and spacious and employees were wonderful. Valorie at the front desk was even so kind to come up and help me with my tv, which a simple fix. I will be staying here again they get two thumbs up from me. GREAT HOTEL!

Connie is awesome . I always love my stay here. Very nice and happy crew. Thanks Connie. Very professional . Great breakfast . Nice rooms, greet bar , very very nice atmosphere. Nice spa room . Nice had a problem here best hotel I have stay in ever . Always available when I want a break. I would recommend them to family and friends.??????????????

I stay there every time im in the area and the staff is nice and the hotel is clean. I recommend it. From the breakfast to the front desk to house keeping its a well put together place. Plenty of food close by as well

This hotel was a nice hotel. The staff is what made the difference. I had been traveling for work. Connie was so nice and accommodating to me! I am grateful for her and my stay was phenomenal because of her!

we had some problems with house keeping. they never cleaned our room. other than that our stay was wonderful and Kevin went out of his way to make the housekeeping issues right. Kevin is Awesome and I will be back just because of his service and caring attitude.

We stay at this hotel every time we are in the Memphis area. The staff is very friendly and eager help in any way they can. We would not consider staying anywhere else. The rooms are very clean and the entire hotel is kept in good order, including the dining area and restrooms. We stay here frequently and have no complaints about this hotel at all.

We were on our way through Memphis on New Years Eve and needed a place to stay. There was nothing available in Memphis because of the celebrations and so we chose this place which is really just about 10 miles south of Memphis. You would hardly know, however, because we just got off Hwy 30 onto Hwy 55 and in about 10 minutes we were there. Lots of places around to eat at and the staff was VERY friendly. I would definitely stay here again if I was traveling through.

We stayed here on a trip to Memphis & it was great! We booked 3 months in advance & didn't know what to expect. We booked our entire trip thru Orbitz which included airflight & car rental. Mom & I flew from California @ 5:30am & arrived @ Memphis airport by 1:30pm with absolutely no complaints. This hotel is not a far drive from the airport, restaurants, shopping & attractions. The customer service I received was superior. Everyone was friendly & waiting to answer any questions. It was a good feeling to know everyone cares. This hotel seemed like they had enough parking for everyone so that isn't something to worry about. Great breakfast bar every morning with plenty for everyone. Fresh coffee, toast, waffles, sausage, bacon & eggs, biscuit & gravy & juice. Our room even had a coffee maker to brew fresh coffee or tea. We had a lil microwave which we popped pop corn, plenty of hot water, clean towels & two cozy queen beds & extra blankets. Tv worked great. We needed to notify staff of a light bulb change & tv changer not working. Every now & then I heard footsteps upstairs & laughter thru the walls... no big deal! One evening while we sat inside our room for dinner, I wanted to test the alarm clock to make sure it was working. So, I set the alarm & it went off about 4:30pm so I pushed the snooze button while we ate our meal. Then, a louder alarm went off ... really ear piercing, which I thought was a second "wake-up" alarm but it turned out to be the fire alarm inside our room. I picked up the phone to call the front desk... and they let me know to leave the building, so we did. When I went out into the hall flashing lights (like a strobe light) and loud piercing alarm sounded and I saw one of the staff knocking on the door to let people know to leave the building. Mom & I pushed the elevator button but it seemed to take longer so we used the stairs to the parking lot & stood outside with other hotel guest, while fire trucks and ambulance and staff searched the premisis. We were able to go back to our room after 20 minutes but I couldn't finish my meal after all the excitement. I guess this was a fire drill. The entire time I thought it was an extra "LOUD" alarm or "we" set off the alarm with our lasagna cooking in the microwave. This was an experience for us. Amazing staff, they car about their guests. Good to know we can make it our safe. We really enjoyed our stay @ Lake Horn Best Western & I'll be staying here whenever in the area again. Thank you.

My husband and I stayed in here when we were in town to participate in the St. Jude marathon in Memphis. We arrived sometime b/t 10 and 10:30 pm. There was a young lady at the front desk. There was also a young man standing at the front desk who I believe was specifically there to see her. There was a lone car parked under the overhang at the entrance that had local tags. It became quite apparent that we were an interruption and that she was far more interested in getting back to her conversation. She asked for a credit card and ID. She asked if we had ever stayed there before. And she said "Ok, you're checked in" as she handed us our room key. There was no information to follow. Not what room we were in and where in the hotel it was located, no information on breakfast --where it was served or what time, no wifi password (I ended up calling the front desk to ask for it). She was friendly enough but the customer should be more important that flirting. The hotel was clean. But not very soundproof. The beds are fairly comfortable. I would consider staying here again although I would be more apt to try another of the many hotels at this location.

I recently stayed at a Best Western just outside of Niagara Falls in Canada, which was very good and was the deciding factor to stay here while I visited family in Memphis. The good, the room , it was clean and the beds comfortable. The room was spacious and quiet. The bad, the breakfast.... I'm used to the scrambled eggs , sausage , maybe potatoes and waffles or pancakes. Which was what they offered. But the food was rather tasteless , the sausages were greasy.... Just not good to me... My Mother was with me and she said it gave her the runs... Granted we were in late the first day we stayed , so we did not get any cleaning service, but the next day we asked the lady to give us about a half hour and come back. Well that didn't happen that day or the next. Three nights with no cleaning service is a bit much. There is some sign of wear and you can tell folks are dripping wet when they come from the pool. I have not given up on Best Western , but this one was just not as good as the one I stayed in previously.

The night clerk was very friendly the place smelt very clean and inviting. Never stayed in a handy cap room that was not on the ground floor. Elevator had no inspection certificate, had a hard time keeping door open to get 4 adults ( 1 in wheelchair) and luggage in and then made all kinds of noises as we were going up. The room was very clean and large with ample room to move around in could of had bigger beds but were comfy.

The Hotel it is good, but the people staff them need to be more friendly. The room very clean, bed comfortable and the amenities good, the breakfast delicious. We recommended this Hotel of you visit Tennessee or Mississippi

We have stayed at this hotel twice when we had early morning flights out of Memphis international airport. It is comfortable, clean and good value. It is our first choice because of price and convenience when flying out of Memphis. Hope nothing changes as it gets older!

This was our third time staying at this property......all three times from hotwire bids. As I have argued with hotwire, this is NOT a 3 star property! The rooms are nice enough and comfortable. The only real issue this stay, in our room, was the deadbolt would not engage. Our biggest disappointment was the condition of the pool/hot tub. The pool was cloudy and the hot tub cold and not in service. I would have appreciated being informed at check-in, rather than going to the trouble to change and come back down to the pool. Attention to detail is definitely lacking in this property.

A great hotel to stay in. Clean and nicely decorated. They have a great staff that does a good job of taking care of you. The rooms are quiet and comfy with good beds and great showers. They have a nice pool area and a solid breakfast for a hotel. I travel 60+ days a year and this was a great find. I was there for 14 days.

My husband and i had a great stay. All of the family that came into town ,stayed as well. The location is a perfect spot for all the scenery. I would definitely recommend it to my friends . And when i visiting ,I will definitely stay again. The staff was amazing and went above and beyond ,great customer service.

Youngest kid had a baseball tourney in nearby Southaven, so the Team Mom blocked off rooms here for six days. During our entire visit, our room was cleaned three times. They are seriously understaffed! I'm not one of those eco-friendly types when it comes to reusing washcloths and towels. I pay for the room per day, I want fresh towels daily. It becomes much more important when traveling with family. I've got a teenager and the 9y/o was playing baseball. Do you really think I'm trying to reuse a towel that they've used? After asking for fresh towels two days in a row, and being told, "sorry, we're out and are washing them now" and still not getting them, I said forget it and went to purchase some at Wal-Mart. That's a fun project to do while on vacation! To their credit, the staff that was there was very friendly and were trying their best. Management or owners need to pick up their game though. Saving grace was a decent breakfast bar and an indoor pool for the kids.

Checked in looked new but found out hotel is 6 years old, hotel appears to have gone through a recent facelift. Hallways smell like paint or wallpaper glue the lobby was being saturated with a commercial generic spray bottle air freshener that was way to strong. Get to room the King "Spa" suite. Looks nothing like the picture on the hotels website the main room is ok but the jetted tub is stuffed off in a corner where it doesn't even look like its there when you walk in. Random stains on the floor damage to the walls and ceiling shower curtain covered in calk from new bathroom tile, tile grout has more open cracks then the grand canyon and then there is the HUGE gash in the carpet as you walk in the door to the room. Then there is the tiny pillows.

Very happy with the quality of service and cleanliness of the room. It was however very noisy, not really the fault of the hotel though. We did have some unexpected fees at checkout around $20.00 above our quoted price. The breakfast was standard for most hotels, not really very good. We would however stay again, because overall we were satisfied with the overall service provided.

Hotel great all up to date,room clean,safe bed nice and comfortable and staff was outstanding room had microwave and refrigerator, bathroom clean.Many Restaurant around, easy on easy off freeway only a few min to downtown Memphis. Great stay!!!

Except we were able to hear people walking above us, which was very disturbing while trying to sleep. The breakfast room was average and I have had better food at other Best Westerns. The door the cabinet was kept closed with a piece of folded paper.

I arrived shortly after 7PM on Saturday, September 6, 2015. I did not have a reservation (as this was unanticipated stay), but the front desk clerk informed me that they did have vacancies. Since I was traveling alone, I requested a Queen room. They have only King suites or Queen double rooms to choose from. Upon entering my room, everything seemed fine. I unpacked and started to get comfortable. As I opened the fridge to store my food that I'd picked up on the way to the hotel, I noticed that the refrigerator did not work. I called the front desk and she offered to move me to a King suite (second room). I packed my things and moved to the 2nd room. Guess what? The thermostat did not work. I was AGAIN moved...THIRD room. The air did not work there either! Not only did it NOT work, it temperature was going up. It was initially 78 degrees and by the time I left the room, it had increased to 81 degrees and climbing. I asked the clerk to call the manager since no maintenance personel was on staff. She told me that they had no other rooms available and I could either find another hotel and they could refund my money. I asked if they could "comp" my room due to the inconvenience and was told NO! The clerk said that she could not do anything as she was given that info by their General Manger (Shenekia Givens). At 10:05 PM, a FEMALE TRAVELING ALONE, I packed up my things and started to depart the property in search of a suitable hotel room (which thankfully, I found). HORRIBLE CUSOTMER SERVICE!!! I have been in the Customer Service field for over 25 years, and I would NEVER treat a customer so poorly! I will NOT be staying at this location EVER again nor would I recommend it. I WILL be penning a letter to corporate to further detail this less than stellar (although it brief) hotel stay! VERY DISAPPOINTED!