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This property was not what we expected based upon the advertisement and room prices. There was not complimentary coffee and the meal prices were highly inflated. The room was only cleaned one time in five days. The location was excellent and the front desk attendants were very professional and helpful. Most likely would not stay at this hotel again.
The hotel is directly on the sand. Our room had a small kitcheette and balcony. The chairs on the balcony were extremely small, hard and uncomfortable so bring a bag chair. The beds are so comfortable! Like sleeping on a cloud. The room was very clean. Parking was easy. Nice pool area. Easy beach access right out of the elevator. The only improvement there could be a boardwalk or beach mat which the hotel should invest in. Be prepared for a long walk through very soft sinking sand. It's tough on bad knees. The beach and view is absolutely gorgeous! We have stayed here several times and thoroughly enjoyed our stay. We will definitely be back.
We could seem to get the room cleaned . The room the bed was not maed our towels were not changed out the sand was not vaccumed for 3 days . . If I have wanted to do every thing my self I would have rented a house or condo . That girl could not speak English . Next time I will rent a house or condo on the beach at least I will know where to put the garbage .I even stopped at the front desk Monday and ask to get it cleaned for all the good it did
We had never been to Gulf Shores, AL for our church family retreats. It was a new place for our church, but you made us feel very welcomed and we had a great time. The seminars, the baptisms in the ocean, the wedding on the beach and the renewal of vows were all perfect! Thank you.
This was a birthday trip. It was dated, dirty, smelled like natural gas and the elevator kept hanging up. Thought we were going to get stuck in the elevator. The location is the only good thing I can say. We could walk to restaurants and entertainment. Do better…
There are many problems that I've gotten worse over the past couple years. The cleanliness of the room is not good we had stains on our comforter on our last day, the room service people skipped our room, you had to kick the elevator door to get it to close so you could use it, the ice machine didn't work on the floor we were on, and the last few times we stayed the covered pool and hot tub area made our hair stink. there's also no breakfast included with your stay no matter what room purchase you have to go to the restaurant that is separate from the hotel, but built into the hotel and it's gonna cost you about 40 to 60 bucks for you and your spouse to eat or you'll have to get up early, get dressed and go to the waffle house down the street. The staff seems uninterested in any problems that you tell them about. I even told them how room service skipped her room and didn't clean it or give us towels and they shrugged it off and just handed me some towels. Expressed concerned about is addressed. Last time we stayed before this time, we didn't have a toilet seat in our room, and it took them 36 hours to finally get us A toilet seat
Very nice atmosphere. Rooms are great. Reasonably priced. This was our second visit. Staff is great and accommodating. The restaurant for breakfast was good. Access to the beach was good, easy. I work in hospitality so I have a different perspective than most guests. Will keep coming back when I am in the area.
Terribly OLD/outdated hotel (80's?) and over-priced. Hard-working staff, but they just can't do much considering the physical condition of the property. Baths are tiny, no comfortable chairs in room, no supplies in kitchenette, pool furniture all broken, outside showers not working, hallway carpet worn out and dirty, NO on-site maintenance.
Room had a limited view but could still see the ocean well. Pool was nice. Location is on side closest to orange beach so super quick to get there and back! Right on beach. Would stay again. Beach was not crowded at all for entire trip. Great area if you've never been. Hotel is good for the price and can't beat where it sits.
Beautiful location but very basic accommodation. Bed was comfortable but bed linen basic. Pool is very small. There are a lot of ant's around the loungers though. Housekeeping did a good job of cleaning our room. I would recommend only for the ocean view.
My husband and I had a great time here! Great views of the ocean, clean rooms, and staff was nice and professional. The pool was great. Location is close to shopping and restaurants. We definitely recommend staying here.
I have been staying at ‘Best Western on The Beach' Gulf Shores for 40 years. It is very clean and the employees are all so friendly and helpful. I like it because they have an indoor and outdoor pool, 2 hot tubs, and a wonderful Pancake House restaurant! I really appreciate the Bible that is in the nightstand! The only recommendation I have is that they cover the ramp for loading on rainy days. I HIGHLY RECOMMEND THIS HOTEL! The best!
Great place to stay. Very clean. Staff all offered great customer service. Location was great. Bed was very comfortable. Loved the breakfast at the pancake restaurant inside the hotel. Elevators were very hot inside. Not sure what was going on there. It was extremely hot so it could of been from that.
There was no walk to the beach. You literally walked from the concrete directly to the sand. Everyone was very friendly and having an indoor and outdoor pool outside was nice. They had vending machines throughout the hotel. And parking was close and convenient.
Poor service. Booked and paid for ocean side view with kitchenette through Alaska Airlines site. Provided parking lot view with crappy kitchenette and told by check in staff that the booking site was deceiving us. They didn't apologize or offer any suggestions. The hotel smelled like weed everyday all day. The kitchenette didn't include dish towels, dish soap, or forks; the dishes were dirty and part of the oven was broken. The site offered to include breakfast for an additional charge… i'm glad we didn't pay for that as it was not an actual option. The sheer curtains in the hotel room were missing. There were fans set up throughout the lobby and breakfast area due to condensation build up. The pools were decent, but they clearly aren't actually cleaned and are lacking upkeep.
Room was small but bed was OK. Couldn't check in until 4pm so husband jumped in shower after the beach and when I tried to wash up at sink there was no water at all from left (hot) faucet. Went to desk (6pm) and they said they would have some on check it tomorrow. Breakfast is NOT included and was $20 for my husband alone and didn't open on time. Coffee wasn't good there or in room. Asked at checkout if they would give us a small adjustment on bill for inconvenience. Elana said she would talk to manager (Alan) and email me a receipt. Tried to call several times when that never happened and it became very apparent Alan was never going to talk to me. Should have know when room was available on such short notice right on the beach something was wrong. Book ahead of time and get what you pay for or a least a management that cares
The rooms were good, but everywhere else was dirty or broken. Nothing was kept up. Weeds all around the pool, filthy elevator( which had the heat on), I have a video of a rat by the pool. There were electrical plugs with no covers, no cover on the contained fire extinguisher, broken lounge chairs by pool, weeds and dead palm tree, outdoor shower by pool didn't work, vending machine had 0 water, I have pictures of most of these.
Our first time staying here , was great we will most definitely be coming back here . Very clean and being right on the beach made it even better !! Staff was extremely friendly and was very helpful !!! The views from our room was amazing as well !
My room was clean and comfortable and all systems from AC to coffee maker worked well. Walked down the stairs and a few steps onto the beach. The pool was perfect, sitting quietly on the shelf where the pool water flows over the neck shoulders like a personal waterfall. My room had a full kitchen too, which I did not expect checking in on the fly without a reservation. Ideal place to stay to be within walking distance of the Pink Pony, Hangout, etc. I'll definitely book here again. For an older property, a classic for me having grown up in Gulf Shores, I was impressed with how well management has kept the property in good shape. I highly recommend this property for an affordable beach getaway.
The property is outdated and dirty. The elevator was sketchy. The carpets in the room and hall were filthy. The pool area had cigarette butts all over. The location is ok but the property is a notch above a hostel.
The room wasn't clean. Hair in shower and trash left from previous guest. Too pricey for uncleanliness. We were prepared to pay more than average because of the time of the year but I expected a clean room. If trash is left, what else wasn't cleaned properly.
The carpet in the hallways are nasty. The carpet in the room is not clean. There was carpet stains in our room. The A/C could not keep our room cool. When we first entered the room, the back door was open.
Great location! Right on the beach with great views. I enjoyed sipping my coffee while watching the dolphins early in the morning. There are food places in walking distance. Showers to rinse off sand before heading back into the hotel are easy to locate and use. The beach didn't feel crowded since it was behind the hotel and away from public parking. We didn't utilize the pools or restaurant so can't speak on those. The beds were comfy. Best sleep I've gotten in a while. Room was clean (even my 10 year old commented on that). It is a beach hotel so things aren't pristine, there was some cracked grouting and discoloration on ceiling as well as bathroom wall. Microwave and mini fridge worked. We were on the 6th floor and it was quiet, we did not hear our neighbors on either side. There was plenty of parking. The 2 gentlemen working when we checked out were professional and kind. Would be more than happy to stay again. Prices were comparable for the area but you're definitely paying for location.
We had the best stay! We decided to come a night early and needed a place to rest, this staff hooked us up with the best view! We will definitely be back for a long weekend stay! My kids loved the pool!
We loved staying at the Best Western! We had booked a condo and at the last minute our arrangements fell through. We were able to book 6 nights at the Best Western without difficulty. The staff were friendly and the hotel was very clean. We loved the balcony overlooking the beach! The pancake house was excellent as well. Would definitely recommend!
Roland and the owner was very considerate . They took care of my needs and request. We were stuck in non moving traffic for hours . Roland talked to the owner to provide us a cancellation. I'm grateful for them being considerate .
Convenient, on the beach, walking distance of restaurants, clean, FYI: if you smoke , you would be charged $250 plus cleaning fees if any evidence is in room OR smoking on balconies. You will sign a printout acknowledgement and agree to the policy
The view was very beautiful right on the beach & the different size pools was very awesome for my kids . The only bad thing I can say is that the sheets were kind of gross there was a few stains on them & the shower curtain was nasty . But overall it was good .
Room needs a little paint touch up here and there, but it was clean. Really comforable beds and bedding. A nice and comfortable weekend getaway spot. And the ocean view off the balcony was worth any inconvienience. We look forward to our next trip!
Ok. But would not stay here again. A few covered parking spots but a big lot out in open. Doors are not secures. Doors open to the outside and anyone can walk in from the street. Pool looked nice but not heated. Hot tub was outside in middle of parking lot with siding door to enter - very odd. Hotel was run down and needs remodeling but it is on the ocean. View was fab with private balcony. HOWEVER, a storm went through the night before so no cable tv, no phone to call front desk, and next morning no hot water. We were able to check out and only pay for the 1 night was stayed despite reserving 2 nights. It's not as nice of an area compared to Orange Beach and even closer to Perdido. We saw a YouTube review of the Tides Best Western in Orange Beach and it looked nice, but they have 2 diff owners. It wasn't the worst place we've ever stayed but certainly not the best. Would not stay here again.
Place was disgusting. Everywhere. Room, hallway, lobby, restaurant. Breakfast not provided, you had to pay. Way overpriced and was nasty. We didn't even eat. For me and my husband it was $40+. Staff was unfriendly. Spent our honeymoon here and we were extremely upset. Asked to switch to the best western down the road and they refused.
Beautiful room and property. The view was spectacular and they do what they can to make each guest happy. The staff was amazing and accommodating. I just wish the hot tub outdoors worked, but the indoor hot tub worked. The beach is beautiful to wake up to and hear the waves crashing.
This place is amazing !!! We come down at least 2-3 times a year, and this is our home away from home. From check in to check out, we are treated like family. The staff goes above and beyond every day we stay. The beds are SUPER COMFY !! The rooms are very clean. The Pancake house has DELICIOUS breakfast. And the beach is right there, no walking down a long pier. This is also the cleanest beach I have ever been to. The staff is just so sweet and amazing !! Heather the manager is absolutely amazing, and always goes above and beyond for our stays. The location is PERFECT !!! Right on the beach. The updated pool is beautiful and very refreshing after a long day on the beach. This place never disappoints. We were in need of a little weekend getaway, and this place DEFINETELY exceeds our expectations again. Thank you Best Western for our home away from home. The only place I will ever stay in the Gulf Shores :) :)
The hotel has some issues. Being outside of peak season the staff did not seem to care about guests or service. The hot tubs did not work, when we asked how to access the hot tubs the lady at the counter told us where the door was, only to get in there and discover they were ice cold. When we returned to the desk and asked about it she says "yeah, they are broken". Rather than tell us before we walked out in the rain to discover it for ourselves she held that info to herself. She also said we could rent beach chairs which turned out to be false. The water pressure is barely a drizzle and the beds are rock hard. The only bright spot is the housekeeping which does a good job. Other than that, there are much better options along the strip, I will be going there next time.
Could have went anywhere, but chose here. However, TV has been out and none of the spa/hot tubs work. Cold water. Said they're waiting for parts, but of course the price is still the same. Don't feel like I'm getting what I paid for and could have easily booked somewhere else had I known.
Best Western provided a great, quiet, clean stay with a fabulous restaurant for breakfast. Easy to find, close to lots of hangouts! Everything was so convenient! Already planning a return!! Thanks, Best Western! "We'll be baaaack!"
Checked in with Momma E and she certainly helped make our first trip to Gulf Shores an amazing one. She gave restaurant suggestions that were fabulous and even went as far as showing us what true southern hospitality is. She made and brought in her shrimp and grits, THE BEST!! Feel in love with the town and beaches. We will definitely be back. Again, thank you Momma E.
I wanted a room with a balcony looking out at the beach and there was only one left. (I did not make a reservation ahead of time). The manager had marked it out of service because the last guest had punched a hole in one of the walls. He said the room was clean and usable, the hole was the only issue. I said that wouldn't bother me, so he gave me the room and a coupon for a free breakfast the next morning. All of the staff were friendly and helpful. I had breakfast at the restaurant the next day. The food was delicious and the service was excellent. Everything in the room worked great, including the internet service. TV was very basic cable so there wasn't a lot to choose from, but the great location right on the beach with restaurants, shops, bars, etc... within walking distance made up for that. Highly recommend.
loved the beach view and access, room was very clean, staff friendly, lots to visit within close to our room, restaurant within walking distance, maid service was great leaving extra towels upon request
This hotel is in a great spot in Gulf Shores, and having private balconies is definitely a bonus. However, the lobby had an unpleasant odor and the area for snacks is tiny. Oh, and if you want a soda, water or snack you better bring cash. No cards or charging to your room. The lobby and elevator didn't give me confidence in their cleanliness. The bathroom sorely needed mopped, and the carpet could use a shampoo. Being right on the beach I'm sure keeping the floors clean is a bigger challange. The flooring was nice, but needed cleaned. The beds were comfortable, and the bedding was clean. The pillows were a dream! The rooms on the west end are only ocean view, which is great, except there's nothing to block the street/parking lot noise. I also think it kept it harder to keep the room cool.
Pools and restaurant were great. Location great. Bed had hidden fresh urine stains that were obviously not cleaned and smelled through the sheets. Trash cans were barely replaced each day. Never vacuumed. Great for location and amenities but poor for cleanliness.
Momma E was so amazing from start to finish. My husband met her first as we got married on the beach on 8-31. I met her a couple days later when my husband said you have to meet the lady at the front desk. Momma E even mailed off our wedding certificate using her own personal stamp. She gave us lots of info about places to go visit and eat from a document she personally created!! She made the stay very enjoyable for us and we gained a new personal friend on her! When they say “ya all come back now”. We will because of her! Michelle and Bill Biedron
Room was dirty and unkept mildue and mold around the water heater carpet was pulled up around the edge of the room fridge was dirty staff ignoring our problems and told us a manager would call and we still havent headr from one
We will remember to let our bank know when we travel out of state. When checking in our card was declined and didn't know why. Payed cash our first night until i could call the bank in the morning. Heather from the front desk was wonderful at taking care of our situation and made our stay much nicer. The beach view was wonderful and loved seeing the dolphins. Conveniently located by restaurants and shops. DeSoto's, Shrimp Basket and Sunliner Diner were our favorites. Thanks again Heather for all you did for making our stay relaxing . The Charles
Stayed here for my kiddos birthday and it wasn't really anything special but a decent hotel overall. They have both and indoor and outdoor pool as well as 2 hot tubs. It's not very modern but the room was clean. We got a breakfast plate Togo and it was delicious. We plan to stay here again.
I adore this hotel. This was our 10th time staying here, and it is always so relaxing. Friendly staff, clean from top to bottom, comfy beds, awesome squishy pillows, and the shower is always fabulous. No water pressure or temperature issues. Looking forward to stay #11!
Was in town for Grandmother's funeral, and decided to drive over to Gulf Shores a few days after and bring the kids to the beach. Had so much fun that we decided to look into getting a room. Was pleasantly surprised to find an available room with Best Western on the Beach! We will definitely come back again! The room was clean, view was great, and the food and service at Island Pancake House was great as well!
Nice place to stay. Surprised to find such CLEAN friendly place on the beach. .Large room big bathroom, balcony over looking the ocean. Felt safe the entire stay. Will stay with them again. Parking free some covered. If you don't need a condo this is the place.
We stayed in a room with a balcony facing the water/beach. We got on the elevator and walk directly out to the beach. Best view ever! The Pancake House was absolutely incredible. The rooms are a little dated but everything else totally made up for that small part. The hotel is located within walking distance of lots of amenities. I plan on going back with my family.
During our party's stay, we were greeted by a semi-outdated room, a rather cramped lobby, a poorly stocked guest shop, a restaurant inside the hotel (not complimentary, for a longer stay the price tends to add up) that can be described as alright at best, as well as not being informed that there was an indoor pool for the entirety of our stay. When the weather interfered with the outdoor pool, we were unable to do hardly anything but sit in our small room and wait until the rain stopped when we could've made use of the amenity that we paid money for. Overall, the only reason we would stay at this accommodation again is if there was no other place to stay in Gulf Shores or the neighboring town of Orange Beach.
Relaxing, Quiet, Enjoyable..... I will most definitely be returning to this property again very soon. Great Location- Great Staff- Clean Rooms- Restaurant stays busy & full, has good food. Pool is small but Great..
Amazing staff, very detail oriented. Choose to stay here for 4 nights after only booking for 1. Rooms are spacious with decent balcony. Most anything is within walking distance and hotel is right on the beach with OUTDOOR SHOWERS!!!! Rooms have a decent AC unit and beds are quite comfortable. The staff is amazing (Alan), and although the restaurant was having staffing issues, we did get to eat there once. A little pricey but very decent portions. Would definitely consider staying here again!
Gulf front rooms with kitchenette and balcony are really nice. Location to beach is great but a continental breakfast with some fresh fruit would be even better for the price. Walking distance to many restaurants.
Family of 4- stayed here for 3 nights. Nice view of the ocean! The room was clean and beds were comfortable. This hotel is in a great location on the strip (and obviously right on the beach) The kitchenette was nice to have, providing small fridge, small sink, cabinets, microwave and a burner. Had some random dishes, but no dish soap. I was glad I brought disposable items. The room was small- typical hotel/motel kind of room, but perfect for a short stay. We were barely in the room, since we were steps away from the beach, and nice pools. My kids loved the indoor pool and never wanted to leave it! We were very pleased with this hotel, and would definitely stay again!
I paid for last minute. $2300 for 4 nights. I expected way more. Our room got cleaned once during the entire stay. Even when I requested cleaning, it did not happen. I reported a broken bed/mattress. My daughter fell out of the bed twice because of the downward slope of this thing. No one came. All of the raving reviews I have seen about their service was not what I experienced.
Stay here for our first trip to Gulf Shores. Very pleased with the friendly staff. Beds were comfortable room was clean. Very short walk to the ocean and gorgeous white sands. We didn't take advantage of the restaurant but was told by many guest it was enjoyable.
We were able to book a room same day check-in (probably paid double if not triple). Room temp was the worse complaint. It never cooled down enough for us. I did let the front desk know when we were leaving. We did not check out the pool but it looked neat from the balcony. The walk to the beach is as not bad. Waiting for the elevator would be the only other complaint. They only have one for the wing. We were fortunate to not have to park in the overflow parking lot each night. It would have been a hassle with a two-year-old. We would probably stay again due to the location is perfect even if our experience wasn't.
Location of hotel was perfect to the beach & walking & driving distance to shops & places to eat. Room size is huge but room 99 is in a horrible location right off the elevator & above outside people traffic where there was so much noise until very late hours of the night. Furniture was a little stained which is off putting. We were not in the room much but would stay here again as long as we didn't get that room or anything located on the outside entrance of the hotel
The location is perfect but the rooms need some updates. Wear and tear and odors noticed from moisture. I have stayed twice in July and didn't have a noise issue the first time but did the last time due to noisy guests next door. Room was exceptionally clean. I was actually impressed because the cleaning crew always had clean mop water and wasn't just smearing dirty water around. The soft mattress did cause my back to hurt .. so keep in mind if you need a firm mattress.
Price was good for beachfront, but needs updated. Carpet smelly and dingy, but beds comfortable and clean. No where to hang wet items. Limited electrical plugs. Very good wi-fi. Bring your own beach towel. Pool towels size of a hand towel and they guard them like Fort Knox -- ID required to check them out. Not enough staff in restaurant so very slow and long wait - but food was good.
Racheal at the front desk had amazing customer service. The hotel was clean, Ac was cold, food was hot, service was great. Beds seem to be worn out. Room 210 had an amazing view* No safe in rooms. Kitchenette had dishes and everything worked. I'd stay again if traveling that way.
Some of the staff could be nicer. Elena however was the best!!! The ladys during the day are very rude. I asked for tp and was promptly told to come get it. Unbelievable. I was happy to have people help with our luggage.
Very nice facility. An older, traditional motel type facility. We didn't need all of the bells and whistles, We needed a pool, a beach access and a place to eat breakfast. This facility checks all of the boxes well.
This was a completely unplanned trip to Gulf Shores. When I called the reservation desk I was greeted with a most pleasant lady that was very helpful. I told her what we wanted & she made it happen Rooms were ready when we got there I enjoyed sitting on the balcony & seeing the gulf with the rolling waves & a dolphin or two. Not 100% sure, but I think we saw some manatees going along the shore Management was very helpful & friendly Wish I'd been able to spend a few more days Breakfast was great also (staff in kitchen were friendly & efficient)
Beautiful beach. White sand beach. Beach was clean. Hotel does not offer free breakfast. There is a pancake house connected. Place looked like it has suffered some spring break activity. Ok stay for close to beach. It I'd located on a strip of many hotels.
I would have been disappointed if I had paid the full price. The back doorknob to the balcony was about to fall off, fortunately there was a deadbolt. The employees worked very hard to keep it clean. Beds were very comfortable and view was awesome. Easy to access.
They say that we smoked in the room witch we did not my wife smoke down stirs and put her cigs butts in a bottle and would bring them back up to room and it was left i. The trash in room so they say we smoked in room and put some out on there bar in room witch never happened because there was no smoking in the room at all plus said they had prof but will not send it to my email so thats why they are liars and now that they have took 250$ from us that makes them thief's so if i was you i would not stay at a place that stills from you and calls you a lier i will never ever go back to that place are stay at another best western ever again
Staff and manager were very helpful and made checking in a lot easier. The rooms were nice and we had a great view of the ocean! The woman at the front desk and the manager were really accommodating and good kind people. Definitely recommend if you need somewhere to stay last minute or for vacation.
Let's start with the location...it was AMAZING!!! This hotel sits right on the sand. There's no boardwalk and no long walk to the beach. You get off the elevator and there is the sand. You couldn't have any easier beach access. This alone was the #1 reason I booked this hotel. All of the major souvenir shopping and restaurants are close, too. They're only a 1/2 mile away. It's a super easy walk to get to everything. The waterpark, mini golf, Wal-Mart and several other important stops are less than two miles away. The staff was super nice as well. Heather at the front desk really went out of her way to help me and my family extend our stay an extra three days. She was amazing! As far as the rooms, they are what you see. They're simple, basic hotel rooms. Nothing fancy, but's that's OK. Our room was very clean and the beds were VERY comfortable. The bathrooms are very small and compact, but clean. My only complaint about the room is that the TV channels were hard to find and they were not in HD. The outdoor pool is also very small. As long as you and your family are the only ones in the pool, you'll be OK. If others want to join, it's gets too crowded and you can't enjoy it. The indoor pool is really big, though. My biggest complaint - and the only reason I didn't give 5 Stars in this review - is the breakfast situation. There's no hot breakfast available. There's not even a continental breakfast available. Your only breakfast option is the restaurant on site. The food is OK, but it's very pricey. Definitely NOT worth the price they charge on the menu. We ended up walking next door to waffle house and ate more food, for half the price. I knew all of this before I booked my stay, so it's my fault, not the hotel's. I guess I was hoping the restaurant on site wasn't going to be as expensive as it was. After staying for seven days - in a basic hotel for over $450 per night - I wish I at least had continental breakfast for my family. If you're looking for a good, CLEAN, basic hotel with easy beach access, friendly staff at the front desk and close to shopping and restaurants, this is your place! I give it a solid 9/10. Thank you for a wonderful stay!!!
Great rooms at a great rate for a last minute vacation with 4 grandkids. Right on the beach and had an indoor and outdoor pool.... I met the general manager and he was so polite and the manager of HK was even pulling double dute in teh pancake house and was very efficient and got us seated promply. Access to the beach was easy and the area outside to rinse off was perfect. Rooms were the cleanest I have ever stayed in and the HK staff was friendly and professional... A Diamond Hidden on the coast.. We will be back to this one......Very reasonable.......
Heather was amazing! Extremely helpful and kind. Went out of her way to make sure my friends and I were taken care of. The absolute epitome of southern hospitality. Absolutely recommend this place to stay when in quaint little gulf shores!
I'd been to the restaurant years ago ($$$), but this was the first time I've stayed here. They're obviously understaffed. It needs updating and repairs (cosmetic and safety) and is not very accommodating to mobility issues. The one thing going for it is being on the beach- but there is now free public access with ample free parking right next door! Save money by staying somewhere else and driving 5 minutes to the beach. Any other chain is better.
I would not have been so upset about the price during peak hours but this was a kitchenette that did not include a spatula or any other useful utensils for cooking and had 2 total plastic plates and bowls. The room was old and the cooling did not work very well.
This BW is situated nicely on the beach with easy access to the beach and to restaurants along the street. The restaurant offers a convenient place to eat and other places to eat are within a few minutes walk or drive. I recommend asking for the beach view, but the street view is not bad for people watching. The plus side of the establishment is on site parking and easy access to elevators. The down side is the sound insulation is lacking where there are doors between rooms. You hear everything from babies crying to televisions and alarms.
At the time of our stay, rates were good especially for beachfront. Loved having the full size fridge, stove/oven, and microwave. Location is perfect being within walking distance to restaurants and shops. Main complaint would be the carpet in halls and rooms which are not good for guests coming and going from the beach which made it smell musty and feel dirty.
We checked in here, it was amazing had such a great time we decided to stay an extra day. The manager Alan worked with us so we could extend our stay and remain in the same room. Excellent customer service
I stayed here with my family and we enjoyed the balcony overlooking the beach. The hotel was clean and room was also. It was very comfortable and loved the pools. We stayed half of our trip swimming. I'll be coming back often.
We had an amazing experience here and will definitely stay again. It was right on the beach and all the staff was helpful especially the manager Alan. He went above and beyond to help us during our stay. Would recommend this place 10 stars
My husband and I and our daughter stayed at this hotel in May 2022. We liked the location, and that it was on the beach. I recommend paying extra to get a view of the beach instead of the parking lot. Generally speaking, it was very overpriced for the quality of the room. It had a kitchenette, but it was pretty rundown, with a small bathroom and cleanliness was lacking. The front desk staff were great, and parking is free which was nice. I was not happy with the housekeeping. I don't think that we would stay here again if we could find another hotel with a similar location.
This hotel was great. When you park in the garage there is sand a couple of feet away. Parking was free. They have two indoor hot tubs with jets and a large heated pool as well. Bathrooms were poolside. Outside there was one kiddie pool and another heated pool. The beds were so comfy and the room was spotless. Housekeeping was awesome. They came by everyday to ensure we had all the towels, toiletries, etc we needed. Every room had a balcony and WiFi was really fast. The beach had lifeguards and was very clean. The beach access was just steps away from the elevator.The location of the hotel was great as well. There was a Waffle House and a Hooters right across the street as well as a convenience store. Bars were a few blocks down, short 5 min walk.We really enjoyed the Hangout. The state park and pier were also close by. The Island Pancake House, located inside the hotel, was great as well, just a little pricey. The restaurant charged a convenience fee for using cards instead of cash which was only a few dollars but felt unnecessary. Can't wait to come back and stay longer.
The room was much nicer and cleaner than what I expected, since this cost of this hotel was lower than all others in the area. There were no issues at all to report. Beds were super comfy, and oh, and the ocean view was just what the doctor ordered. The only thing that may have made it better would be some sort of breakfast included, or even some morning coffee and juice. There was a pancake place on the premises, but it cost extra. There was a coffee maker in the room but only enough for 1 cup per person. Otherwise, no other complaints.
Pillows were amazing...i mean laying on a cloud comfortable!! Rooms were very clean!! Close to everything! Staff was very friendly and accomodating! Kitchenette was amazing and had everything we needed!! We will be back!
Dirty room-all electronics unplugged-refrigerator freezer has melted water all over the place. Bed looked like it had been slept in. Popcorn on floor when we arrived and most likely still there. Coke machine on 5th floor was empty. Breakfast menu was very misleading-omelets $12.00 something for 3 eggs/$4.00 a piece. We were told it comes with anything in it. Prices for additional (2x) portions of addons were on menu, but you were charged for everything individually and $12.00 something per omelet. For 2 people to eat omelets, 1 cup of coffee, 1 cup of water it was $40.00 +. We could have eaten in a buffet or anywhere else, gotten more food options, for 1/2 the price. You are also charged 3.5% if you pay with credit card. Not worth the room or the breakfast. I paid $519.78 for two nights in a dirty room that I had to clean and we did not feel safe to sleep on the dirty bed. We slept on what we brought because the bed looked like it had been slept in. Nasty & not worth the price for the room or the breakfast - very misleading breakfast menu. The waitress flat out lied to us about the price of the omelet and how everything was broken down.
I really appreciate this hotel letting us check in early! Nice staff, good beds & pillows, clean & well maintained room. I can't imagine the upkeep on an oceanfront property like this. I was on the 3rd floor facing the ocean, which was so amazing. I will not soon forget the sound of the waves. The kids enjoyed the two hot tubs and indoor pool. The outdoor pool was a little cold this time of year. It was so nice to be able to access the beach so easily. The island pancake house in the hotel is convenient, but the food isn't great and it will set you back $13 for an omelette. I can't wait to return someday. I think first floor facing the ocean would be ideal.
Great location, the room was clean and offered everything I needed. We was able to access the pool prior to check in while waiting for our room to be available. The pool area was not as nice as it had been on previous stays. The beach access was wonderful and clean.
We enjoyed our stay at the Best Western on the Beach. We were very impressed that this hotel was very clean and well maintained and safe. We loved the conveniences that this hotel offers: awesome beach front location, comfortable beds, balcony was a bonus, wonderful restaurants and shops nearby and very family friendly. Our son enjoyed the hotel pool while we relaxed in one of two hot tubs. The hotel staff and maid service were very friendly and attentive! Thank you Best Western for the wonderful and relaxing stay!
I must say this was a wonderful place to stay. Friendly staff rooms were very clean. Location is great. This hotel isn't large it's just a perfect size. No complaints at all. I will be back to stay again soon.
Comfortable beds. Basic rooms with nice beach views. Nice location. Easy walk to shops and restaurants Very good beach for spring break. Not super rowdy or wild like other areas. Would definitely go back to this hotel.
We had planned on only staying four nights, but after our second day extended two more. It's that nice of a property. The staff was super accommodating. We got room 100, which had a separate bedroom with two king beds, which is absolutely perfect for families where the kids go to bed earlier. Huge living space and kitchenette. Two balconies. We found this property online and it's one of the best travel decisions we've ever made. We had strongly considered booking a condo or apartment, but this property had everything we needed — without all the extra fees. Thank you to the wonderful staff, especially Ashley, who helped at the front desk day 1 and then served breakfast the next day. Just absolutely wonderful.
Very nice and friendly place to stay. It is close to the beach also. Needs to have better access from outside to 3 rd floor ect. The food in the hotel restraint was not that great and the pool inside was in continent from hotel.
Had a pleasant experience here. Place was clean and rigjt next to the beach. Great rooms that were clean. Will be coming back ! There was a covered pool which was wonderful. The outside pool and hot tub were awesome as well !
The trip and managers are amazing! they have the best staff! i really enjoyed my stay and felt absolutely safe. The hotel is right on the beach and has an amazing view. I stayed with 3 other people and it was great spacing to!
great stay!! loved my room can't wait to come back a again! loved the food in the hotel! loved the service and the beach front veiw! great room. close to everything! definitely will be coming back soon!
The room was nice and clean. The view off the balcony was nice, I could see the pool below and also see the beach. The beds were comfortable. The internet worked great but the TV was a little hard to work.
We took our daughter for spring break and had reserved another hotel and at check-in everything seemed good but after returning to our room from supper it smelled a strong odor like someone had been smoking weed, we brought it to the manager's attention and he said there was nothing he could do about it so we left and got us a room at the Best Western! What a blessing in disguises, the hotel was very nice, the staff was great and I felt safe there with my teenage daughter and that in itself is a GOLD star for me! The girls loved the indoor pool and hot tub and we were right down the road from the hangout! The morning beach views were amazing!
It was a last minute trip for me and my boyfriend and i came across this room on booking.com everything was nice for a one night . Me & my boyfriend already know where we will be booking again just the ocean view next time instead of the street view everything was great though
I enjoyed the location and the room service was great….plenty of linens and clean room. Had a personal concern that I shared with desk staff that was addressed. Overall staff were ok…not overly friendly but not bad. Would go back there.
This hotel should get a Negative 10 We were pleased to arrive, but happier to leave. Worst experience ever. Elevator was slower than watching paint dry. Hotel staff were very unfriendly. TV did not work in one room, and we were moved to another room, the night clerk almost threw the room key at me--- very unprofessional.... Also the room phone did not work.... and when I tried to call to the front desk--- using my cell phone and the phone number listed, I was connected to the central reservation office.... they tried to connect to the local hotel and they could not, which meant I had to make several trips to the front desk, using the "speedy" elevator. I would not stay here again if it were FREE!!!! Do yourself a huge favor and stay somewhere else.....
Overall, our stay at The Best Western On The Beach was very peaceful. We had a lovely evening out on our ocean view balcony. We decided to sleep with the sliding door open to hear the waves as we rested on the most comfortable bed. The outdoor pool was incredibly refreshing, and the red lighting created a very intimate atmosphere. However, the water at the indoor pool felt really slimy, and the indoor hot tub had a lot of flakes in it. Also, the tap in our shower was coming off the wall. I really look forward to coming back next year.
We stayed a couple of nights here and had a room with a nice view of the Gulf. The room was comfortable although dated and small by today's standards. The bathroom is especially small. The staff was good and I give it average on cleanliness although being a beach hotel I know it is tough to keep clean. Nothing major wrong with it just seems to be average overall .
It is a little old and worn. Located very nice on a nice beach. No breakfast provided, but the have a pancake house in the building whic is open for breakfast 6to 12. Located next r to a group of hotels. The beach is very light sand and lots of shells.
The room was clean and had a great view of the beach. Great beach access easy walking distance. Breakfast was great and the price was a good value. We arrived late evening and were able to get the last room at a good rate.
Everyone there is extremely friendly and welcoming i always love to go there and the location for all the shops is very convenient, and its an amazing view. I will be traveling there for years to come. I look forward to seeing everyone again.
Took the grandkids for a mini staycation. My oldest grandchild has a birthday coming up and she wanted to stay at the beach to celebrate. Heather checked us in and we stayed in a room facing the beach. The view was fantastic as always and the room was gorgeous. This is our favorite place to stay. The staff is friendly and helpful and its a clean and relaxed atmosphere.
I can never say enough good things about this place. It will always be our home away from home. The staff is amazing. The beds are super comfy .. and the location is spot on. Can't get any better than that. The new pool is very nice and relaxing after a day on the beach. Many restaurants are in walking distance.. and the hangout is one block away. The pancake house is right in the hotel and breakfast is always super delicious. I highly recommend this place
We had a weekend with family and so enjoyed everything. Cleanliness was on point. Guest service was impressive. The beach view was phenomenal. I was surprised to find the room had a stove, cabinet, sink and dishes/cookware in addition to the microwave and fridge.
Great location,the view was perfect. We came for a short getaway and this was perfect for us. The staff was friendly and helpful. It was quite and relaxing. We didn't try the breakfast or the pool its on doors not sure if its heated are not though.
room phone did not work, neither did the TV. Had to transfer rooms. Staff very poorly trained. NO Breakfast even though it was stated on Website to have one. Room Coffee was undrinkable. PLEASE stay somewhere else--- My wife and I have stayed in hotels all over this country and the world, and this is one of the worst experiences we've ever had.
We like this Best Western because it's not overly big so then it can't be overcrowded! Good parking and easy beach access. Close to town and has its own restaurant but breakfast isn't included. Very nice staff. Hotel needs a few updates but overall very comfortable!
Check out was 11am but staff entered our room before 10am unannounced. We just wanted to look at ocean till last hour. Kind of bummed out the ending to our visit. The value was real good location great. Right on the beach.
189.00 a night. Is 100 more then its worth. I had prepaid through BW. And due to a family emergency needed to leave one day early gave 4 days notice and was told by this owner i could in fact leave but they would not refund the last night. Guess cancelling by 4pm is a farce. I wont be back.
The room was awful. A stand up lamp was broken with the top half leaning over. The shower rod on one end was in a hole stuffed with a rag and black electrical tape. The tv was a mess.. no channels. The doors in the room were coming apart. NO trash can! The mini fridge would not get cold. Terrible. Will not stay again.
I made a reservation for a garage near my doctor's office and paid in advance. When I got there they said the lot was full. I said I had a prepaid reservation and they repeated, the lot is full. I had to park farther away at double the price. I will not use this site again.
We loved the fact our room had a great view of the ocean. We slept with the balcony door open to hear the ocean 24/7. We stayed over Thanksgiving, no bugs and cooler temps. As far as the rooms go, I can say we were very unimpressed. Like most every other review, we agreed the hotel is in need of updating big-time. The carpet was stained and looked dirty, with that being said everything worked and our bed was very comfortable. In a nutshell we paid over $1000 for four nights ocean-side. Would we go back? There is a lot to choose from so if we couldn't find a better deal with cleaner conditions, we would return. The location is great!
Fantastic location near everything. Good service and very accommodating. Need shower or something to hose off feet when coming from beach. Older property but very clean and right on the beach! Will stay there again!
The staff was so helpful and attentive. Check-in was a gulf breeze. Seriously, you can't beat this view of the beautiful Gulf of Mexico. Absolutely the best value on the island. Slept like a baby in the comfy bed. Also, steps away from Sea-n-Suds restaurant which is one of our favorites!
We arrived late but had contacted the hotel ahead of time, and were told that was fine. When we arrived there was no one at the desk, only a sign saying be back in 5 minutes. After 20-30 minutes an employee finally runs in and closck in, apparently he was late and the person before him just left the desk unattended. Then we finally get to the room and there was two half full drinks still left in the fridge. Also the shower head was just nasty and stopped up, there was almost no water pressure what so ever. This was my last visit to this location, I will pay more somewhere else before I go there again.
This was a rundown hotel. I wouldn't recommend it to anyone. The shower & sink water pressure was horrible. There is no place to keep your clothes. We could've stayed at a condo for less $$. There is no grassy areas for our fur baby to go potty. I had to take him for walks for him to do his business.
Excellent location. Hooters, Waffle House among eateries across street within a short walking distance. Sea-N-Suds restaurant a short walk right down the beach. Bed comfortable, room clean, staff very friendly, efficient and competent. Only disappointments were the in-house pancake restaurant is closed on Monday/Tuesday and the door that accesses the swimming pool area is out of service. I enjoy breakfast while watching sunrise from pool area overlooking the beach, so restaurant closed was a let down. Only way to beach/swimming pool area is through parking area around east end of building, but wasn't too inconvenient because we stored our beach items in vehicle instead of room so we had to go to parking area between beach visits anyway.
Hotel had a great location. It was within walking distance to everything. Beach was clean. We utilized the beach chair service which was $35 for 2 chairs and 1 umbrella for the day. Was a whole lot easier than packing stuff. Pools were clean and fun. It took forever to check out and the toilet/sink did not function properly, however, this did not effect our stay. Rooms were somewhat small for 5 days but we were not there to stay in the room. Beachfront view was SO worth it.
One night stay in October on the way home from Florida. Booked at last minute and noticed the reviews were very mixed. Typically I wouldn't gamble after reading several mixed reviews, but the location was close to our friends condo and it is beachfront. We arrived early and asked if we could use the pool, beach, and bathrooms until it was time to check in. The front desk said yes and even let us know our room would be ready early. We were very happy. It is an older hotel. To access our rooms we did not have to go in thru the main lobby but had an elevator in a different part of the hotel. The elevator was smoky and older. The hallway felt old and outdated. But our room was spacious and clean. There was a kitchenette. Full sized fridge, sink area, and an electric stove top and two queen beds. The bathroom was small but adequate. I was impressed. The hotel had an indoor and outdoor pool. Both were clean. Lounge chaises was available but no umbrellas around pool area. For a two star hotel I have no issues with staying here again. They seem to still take pride with their hotel despite it being older. As long as it is clean, we do not mind it being older. The room rate with taxes was around $240 for the night in October.
This is a very old hotel. You can see where they've tried to do updates but didn't seem very successful. A shelf has been added in the bathroom over the sink and toilet, but every time you brushed your teeth, your head smacked into the shelf. Even hand washing was difficult. The price was outrageous for the room size but that's because it's right in the beach. Also, there's no boardwalk leading to the beach. Just straight up over a dune. The first 10 steps wore us out! A boardwalk would have made it much easier to access the beach. The kitchenette needed towels and a dish drainer. It also has one tiny sink making it difficult to be of much use. The cleaning staff needs to check the setting of the refrigerator because ours turned out to be on the coldest setting and froze most of our items, including my mother's insulin. Not good. As I said, the price was way to high for one night and a Sunday at that. $300+ was ridiculous.
Do not stay here ever. It was the worst stay ever. I would never recommend this chain anywhere and will never go back. Do not trust them they will lie and over charge you. Terrible service I have ever had
Best place to stay, to get away for some relaxation, good food, beach ⛱ was beautiful, love the ocean, I'll be back again, this time I'll bring the family, I know my grand babies love that beach see yall next year
The location was great, quick access to reasurants, shopping and attractions. We did not try the in house reasturant. The location and access to the beach was excellent. The swimming pools were well maintained.
I spent 4 nights tent camping and a storm was on the way so decided to drive 35 minutes here since this hotel instead of driving back to Texas because they advertised on the website- 2 hot tubs(nice after camping) and indoor pool(suppose to storm) and a restaurant onsite(no more driving in rain) on the website that this would be GREAT after camping .. I arrived on Tuesday to a note on the door stating the restaurant is closed on Monday and Tuesday... later I went to the desk to ask about the 2 hot tubs and pools .. was told there is indoor and outdoor and was given directions on how to get to them(there are no signs) ... went to outdoor and ALL THE PEOPLE out there could not figure out how to turn on the pool that has the jets(hot tub) I went way BACK to the front desk and the lady called someone who said there is no outdoor hot tub(there is a pool with jets) ??? and that I would need to go to the indoor hot tub and turn the knob ... I went to the indoor area and tried to turn the knobs to turn on the jets ... and a guy in a closet hollered there is no electricity .. wore our from walking I went back to my room ... The room is VERY nice and clean .. the staff is VERY nice and even upgraded my room because I am a platinum rewards member -- I REALLY appreciated that! If I stay here again I will call and ask about hot tubs and restaurant I guess. And by the way.. when you arrive the sign that says ISLAND PANCAKE HOUSE -> is also the entrance to the REGISTRANTION CHECK IN desk...I watched others drive around and around just like I did looking for check in lol They did just go thru a hurricane so maybe that has something to do with the situation here but I really don't see signs of damage here.
The front desk went above and beyond to make sure everything went great. They helped me with places to eat and things to do. My family enjoyed the beautiful beach and amazing outdoor pool. Heather at the desk made sure to give us helpful advice to get around the area. We can't wait to come back to Best Western!
This hotel is in a great location on the beach. Close walk to Hooters, sea and suds, hangout, pink pony, waffle house. Also a short walk to the gulf is nice. You can rent 2 loungers with umbrella for $35 a day. The hotel needs some updating and repairs. The popcorn ceiling was hanging down in our room. The bathroom is very small with a tiny toilet. It does have plenty of parking. The bed was ok. Went to use the onsite computer but it was not working. We will return to gulf shores but probley will look elsewhere for lodging.
This place is a dump. Pictures are deceiving. It's a motel not a hotel. Hole in wall exposing wires and food by the bed and behind nightstand. Needs to be bulldozed down. The place has an odor it was very disappointing.
We stayed here over labor day and the room was dingy and very musty smelling. We had ants in the kitchen which the sprayed for but there were so many they migrated to the bathroom. This use to be such a nice beachside hotel too! Will not stay again!
We stayed in beachside room. The view was wonderful. Grandkids enjoyed the beach as well as the indoor pool. Our room was very clean and had enough towels for all of us. Check in was easy and Heather made us feel at home
This is the only place we will stay in Gulf Shores. The staff is very friendly, actually they go above and beyond every time we visit, which is at least 3 times a year. After a long day of travel, I always look forward to sleeping in their comfy beds. Rooms are always clean and very well maintained. The views are AMAZING, you are right on the beach. Perfect view of the beach and pool from our balcony every time. (we stay in the tower part) I can never thank Heather and Ashley enough for their great southern hospitality. They treat us like family and always go above and beyond for us. The pancake house has yummy breakfast and is located right by the lobby which is very convenient. The hotels location is perfect, and we can walk to where ever we want to go. The beach is BEAUTIFUL and one of the cleanest beaches I have ever been to. I have never had one bad experience or complaint about this hotel. I am a forever loyal customer here and would never stay any where else but the Best Western. Thank you Best Western for always making my trips to the beach a wonderful experience.
My son and I were hurricane Ida evacuees from New Orleans and booked this room via Southwest Airlines/Booking.com. When booking online, I selected a room with kitchenette, and saw the price match guarantee. On the final booking page, the selected room did not state kitchenette, but I requested it in the comments. I also emailed (to the link provided) about the price match and sent a link to the lower price. No response. Upon arrival at the hotel, the front desk staff was not very friendly or helpful. I was told that I could not get a room with a kitchenette even though that is what I selected when I booked, and I was told that I could not price match because of the type of room I selected, and by the time I checked in no other rooms were available, so they could not honor that. The room price was RIDICULOUSLY high compared to the quality in my opinion, and I know it was Labor Day weekend, but I cannot help when the hurricane came. We selected this hotel because we have been to this area before and felt more comfortable booking in a familiar place. The location is great, and the beds were comfortable. The mini fridge was too cold and froze all of our food and drinks. I was awoken to the sound of people using the ice machine every single morning. The hotel is not supposed to allow pets and we encountered 3 large dogs on our floor and heard barking multiple times in the complex. When I would go on the balcony I would smell cigarette smoke coming from the next balcony. The lobby and elevator stunk at all times- like a sweaty odor. I am not one to complain, but our family is already under a lot of stress and these things made a bad situation worse. It seems like the reviews are usually good at this hotel but very recent reviews I have seen seem to have similar complaints. I also heard others in the lobby having to deal with hotel/booking errors as well. I emailed the hotel about all of these concerns, and for the second time, no response.
Worst travel experience of my life and let me add, I stay in at least 6 hotels a year. Property will make up any excuse to charge for additional nights and/or lie about incidentals. On top of that, the room odor was so unbearable that I had to sleep with the balcony door open. Don't expect to arrive at what's portrayed online either. Horrible people and place, unfortunately I had to stay there due to a hurricane evacuation or I would have left.
We enjoyed the stay. It is right on the beach, very convenient. I wouldn't say it is a fancy hotel but it's nice. Inside pool and inside hot tubs, also nice outside pool near the beach. Would stay again!
Had to get dressed in the car to avoid being charged an additional day because we were told if we were not in the lobby at the front desk at checkout time, we would be charged an extra day, beyond tacky!
Myself, my daughter and her 2-year old daughter stayed here for 5 nights in a beach front room. The rooms were clean. Everything worked. Too bad there is not a free continental breakfast as the restaurant breakfast is pretty pricey. Convenient beach access but no walkway which makes it quite a chore to pull a wagon or stroller through the sand to get to the beach. There is no hose or water access to wash off after being on the beach. The pool area is nice. For a Best Western, a felt the room rates were very pricey. 5 nights = $2,000.00
This hotel was beautiful there was A beach view and a nice pool the staff was welcoming and clean the restaurant downstairs was beautiful had great food definitely recommend the pancakes steak and eggs my family love this environment we will be coming back next year and the year after
Loved the atmosphere! The hotel was very clean and the pool was amazing. There was a beach front view from the room and down stairs at the restaurant! I got the steak and eggs! And everything was cooked perfectly. The staff was so nice. Also the pancakes are to die for! I will be going back. My whole family loved it!
Very clean and friendly staff. Will be planning another trip Asap. Beautiful ocean front views and nice pool with a small kiddie pool very nice rooms and comfortable beds. Clean soft towels nice makers
our room was very clean and the view was exceptional. They kept our room clean and kept clean towels available to us during our stay. the cleaning staff was excellent and the front staff was very accomadating and friendly.
Once they get u booked in tell u that the room is 269 then u pay and the next thing u know they hit ur card for a convenient fee and we checked out at 12:15 pm and they changed my card another 50 dollars and told me that's a late check out fee that I was not told about so be where if they have ur card that room will not be what they say cause they don't care about there guest we left and went to the holiday inn down the road and was treated as we were the owners it was so much nicer there also
The staff were very helpful and friendly, the rooms are comfortable and clean, the breakfast was amazing and it was overall an amazing place to stay! I definately recommend to anyone who is looking for a nice place on the cheaper side to stay on the beach in Gulf Shores!
8 years ago I stayed at this exact Best Western on the Beach in Gulf Shores, AL. I fully intended to come back much sooner, but life has a way of redirecting things. When I was searching for somewhere to stay on this trip, I knew immediately THIS is where I had to stay again. The staff were all friendly and helpful. The room was clean and the beach view was perfect. Access to the beach is my favorite reason for staying here and I fully intend to come again and much sooner next time.
This place is Directly on the beach and Was very convenient so we didn't have to load up all our beach supplies in our car. They just completely redone the pool area and it looks like a 5 star resort . You can also walk to all the different shops and restaurants from the hotel if you don't feel like driving an dealing with traffic. If you ever decided to go to Gulf shores you have to try this hotel. There is also a breakfast restaurant inside the hotel with a awesome view of the beach while you eat.
I'll make a list. Lights not working in bedroom, closet door broken, tv not working, not enough towels, wash clothes, soap shampoo, conditioner or toilet paper. I had to ask multiple times daily for these items. Also ask to have sheets changed twice and wait staff only made bed with same dirty sheets. ( I know because I was at the kitchen table watching them )We had a party of 4 and they gave us 3 sets of towels and wash clothes everyday. I had to go get extra EVERYDAY!!
This was the first time my 10 year-old grandson and 7 year-old granddaughter has seen a beach or been out of Texas. They had the best time! Being able to walk out on the beach right of the hotel was so nice. We ate at the hotel twice and it was amazing too! I recommend this hotel hands down!
Over all a great hotel. The staff was friendly. The rooms were clean. The restaurant was terrible. Bad service and bad food. Very under staffed. I recommend going somewhere else for breakfast. Super nice outdoor pool!
The hotel is located within walking distance to restaurants, shopping and entertainment. Right down the street from the Pink Pony and the Hangout. The hotel appears outdated and lacks curb appeal compared to other hotels in the area.
This hotel was within walking distance to several resturaunts and shops. It was located directly on the beach. The hotel having two pools was great as it was never overcrowded. There is a pool outside and there is a pool inside. There is one hot tub outside and there are two hot tubs inside. The balcony view was very nice and nice view. Bed was comfy too.
We stayed at the Best Western Resort in Ft Myers and it was outstanding. This hotel was disappointing. Rooms are big, but bathrooms are very small. Not even a hook on the back of the bathroom door to hang a robe. We found some type of dried something that was either. Look or. No Olathe on one of the bed covers. No beach towels available for guests even though we were told differently in a phone call. We had to purchase towels. No breakfast available except for the restaurant where you get a 10% discount if you show your room key. We didn't eat there. Room comes complete with full kitchen but no dish soap, towels or hot pads. We will not return.
Best Western on the Beach was easy to get to and parking was right at the front door. It was just a step out the parking area to the beach. The view from the room was beautiful. Our room was very clean and fresh. I will definitely stay there again. Location was just 2 minutes from several hot spots.
Great beach access. Yummy pancakes. Friendly staff. Easy drive from Northwest Arkansas. Well lit parking lot. No need to use a car, because you can walk up and down the street for food, groceries and liquor.
This place is disgusting. We stayed here Thursday through Monday at the end of June. We paid $700 a night for this one star hotel. There is NO cleaning of this place. The lobby had the worst order the entire stay. Should have been our first red flag. There was a sock that stay at the garage can by the elevator the entire stay. While the garbage can was emptied, the sick remained. There's only one elevator and it was hot, dirty and the floor number display at the top never worked so when you pushed button for elevator you never would know what floor it was on. Our room, we stayed on the top level. The room and bathroom is small. The beds were comfortable. The toilet paper holder was falling out of the wall. The shower /tub was dirty and absolutely no water pressure. The balcony had 2 plastic chairs and one table. Railing was missing a screw, see photo. There is NO place by the pool to rinse off when you come from beach so EVERYONE including myself used the 8 inch kiddie pool to do so. See photo. We NEVER saw anyone cleaning the pools or around the pool. Lady at desk said it was cleaned at 5am every morning but clearly from the photos you see it was never cleaned. The deck had sand all over it. Saw kids playing with the pool safety devices and no employee stopped them until I brought it to the front desks attention. Deck around pool was never sprayed off. NO toilets any where around pool, you have to cross the parking lot to go to bathrooms, so this place is not an ideal place if you have kids. Microwave, small fridge in room. Cabinet door that housed the fridge was broken and wouldn't close. The parking area was filthy. Food and wrappers and cans all around and I saw the same items on ground for days at a time. Staff was friendly. Did have maid service Friday only. Free coffee downstairs at restaurant if you show your card. Walk to the beach is a short distance. Food and shops are close by. When we checked out I did complain about the condition of the property and that the price being charge isn't acceptable and the woman took my number and said she would have someone call me but it's been one week and haven't heard from anyone there. To sum it up, this place is not clean, not maintained and saw two safety violations present. I would highly recommend you stay clear of this place, especially if you have children.
Love the balconies. Walk right out onto the beach. Breakfast at Island Pancake House is tasty. Light airy decor with good beds.consistent product every time we stay. Free parking and wifi. Great sunrise and sunset views
Short Getaway! There is a card to get into the rooms, but not to get into the building. I am a mother and I had had a stranger approach me, my 14 year old daughter, and 6 year old son! It was a scary experience! The hotel lacks safety precautions…
First room had broken toilet. Second room had leaking refrigerator and odor. Maintenance did not come until the next day even though I was told they were coming the same day. Only perk is that the property is on the beach.
Although the hotel is beachfront... it is extremely over priced and run down. Bathrooms were very small. Elevators were hot and small. There was no water access outside the hotel to rinse off sand. We were very disappointed, especially the amount we paid per night (almost $800).
Where do I start? Beach view is great and the hotel is conveniently located right on the beach. That is nice for dealing with all the stuff you haul out to the beach during the day. The staff was friendly. The restaurant in the building made delicious food at a reasonable price. The waitresses and crew were extremely friendly and went above and beyond. Now the room... not impressed at all. I'm not sure if we got the only crappy room in the entire west section of the hotel because I don't see how this place has good reviews. The door wouldn't latch properly unless slammed closed. The bathroom sink pipes leaked nonstop. The shower pressure was very weak and made it basically impossible to get sand and seaweed out of your hair. The toilet paper holder was located directly next to the shower, so it got soaked. There is a vent in the the bathroom, but it's useless. The air conditioner rattled and sputtered all day and night and couldn't keep the room cool at all. The mini fridge was in a cabinet that had the door falling off and the mini fridge was too big for that opening and kept hitting the edge, hence the door barely hanging on. The freezer didn't keep our ice packs frozen and I just threw out the cold snacks because I didn't feel like they were safe due to the temperature of the fridge. There were many issues with paint and general wear and tear of the room. Noise level wasn't too bad, we could still hear the neighbors next door or anytime someone loud walked by our room. Last but not least, the HORRIBLE bed. It sagged so bad in the middle, I couldn't sit up. There was no moving to the edge or finding a new spot. For the price of the room, I would have expected a much better experience. In my opinion, BW needs to up their game if they're going to compete with the rest of the hotels around them. It's obvious this place is older and has been around for a while. We were traveling for work and visited gulf shores as a quick 2 day get away. Weather wasn't too bad, we managed to avoid the rain and Claudette.
My family and I made a spur of the moment trip to Gulf Shores this weekend and came across Best Western on the Beach. It was pretty late when we arrived, however Mr. Barry at the front desk was amazing. He was very accommodating and patient with our needs. The room was very clean and had an amazing beach view. We will be for sure using Best Western on our next stay.
The only reason this hotel even got 2 stars was because of the amazing location. It is right on the beach and you can walk right to the shore. It was extremely expensive for the quality of the room and service received. Despite saying they were doing extra cleaning because of Covid, it was obvious from the sand and hair throughout the room it had not had a good cleaning in a while. The bathroom was similar. Hair left in the tub. The AC was poor. The room stayed a constant humid 85 degrees. Not surprising since there was no weather stripping around either door and you could see sunlight and feel the moisture coming in around the door. The vent in the bathroom was useless except to screech when on. The front desk clerk was annoyed when we checked in since we had interrupted her time on her phone. The only employees who were pleasant were the gentleman who checked us out and the older waitress in the pancake house. The food was good but other than the one mentioned waitress service was slow and uninterested. Better places to stay next time.
Clean, friendly staff, super convenient, You cannot pick an easier location to enjoy the beach. It is within walking distance of the hangout. It is so easy to ride the elevator down and walk right onto the beach. The rooms are comfortable and the area is safe. We enjoyed staying here and will do so again.
We checked in at 10am to use the beach and were told to pick our key up at noon. When we went back at noon there was no one at the front desk. After waiting for 25 minutes we had to go look for someone and was told that there was no one available to check us in. Finally a guy from the restaurant was nice enough to try and help us and was able to locate our key. There was also a creepy staff member that stayed in a dark closet by the elevator that kept asking weird questions about my daughter. I didn't feel safe letting her leave the room alone.
The staff here is extremely nice. Joe and Allen where amazing. We had 2 connecting rooms both with a kitchenette. Each room had a balcony. This was a great place to stay. Most of the things we wanted to do were within walking distance and it's right off the beach. We are already planning on going back in October. And unlike some hotels the beds were very comfortable.
Excellent location. We had a room with 2 queen beds, a microwave and a refrigerator. The view of the ocean was incredible. The staff was friendly and helpful. I liked having indoor and outdoor pools. We have no complaints and hope to return soon. It is expensive; it's the beach!
For the price and availability it's a decent little spot. Centrally located and the staff is very pleasant to deal with. There may be a few things the take some adjustments (the door latches for us, you had to slam them to get them to close properly) but don't sweat the little stuff.
Hotel was nice and clean and the location was excellent! The beds were very command we all slept very well! They needed more help in the restaurant but the food was really good! Would definitely stay here again!
This is our favorite places to stay for our mother-daughter trip. Love how it is on on the beach and the different pool options. Close to restaurants and a surf shop that has a lot of things to pick up, so not much of a need to drive around.
The hotel is very old. They have not maintained it well. The rooms are very old. Because we wanted kitchen we stayed here. The best part was the beach view from the balcony which we liked. It's high time the management renovate the rooms.
Very thin walls, could hear everything in our neighbors rooms. We were also give a beach front king room, but were on the second floor and couldn't hear the ocean for some kind of fan/vent in front of out balcony. Housekeeping is great! Most of the front desk staff was as well. Wouldn't stay again though. Costs too much for what we got - basic king room with refrigerator and NO microwave and we couldn't hear the ocean from the balcony
Everyone was very nice and courteous. The bed was very comfortable. We stayed 4 nights and requested our room to be cleaned mid way through and it was done up very nicely. The ocean side view from deck was outstanding. The pool was just hauled over and we were able to swim in the pool if we so desired. The pandemic and hurricane we heard, took a toll on all the motels along the coast but seems to be ready for fun in the sun now!
Our room was fairly clean, and we had a beautiful view. However, halfway through our stay, we requested fresh bedding. My husband had already stripped the bed for them, so all they needed to do was replace it with clean bedding. When we returned to our room that evening, both beds were made, appearing as though they had been changed. However, after we unmade the beds, we realized they were still the same dirty sheets that were on there previously. It makes me wonder if they even change the bedding between guests. Overall, the hotel is okay. The location is great, and as I said, the view was beautiful.
Location is great, hotel had considerable amounts of trash lying around on the ground, other guests constantly smoking on balconies making it uncomfortable for non smoking guests including children, no place to wash sand off of feet when returning from beach so sand ends up in your room, location is great but 2 star hotel at a 5 star price
Even though the hotel had only a few guests, we were in the room directly above the construction workers who started their machines at 7:45am. The outdoor pool was closed and the indoor pool was a mess
Being right on the beach was amazing. I would recommend this hotel just for the view of the beach. The room was a little under my expectations. The picture of the room on the internet looked a lot bigger than the room I got. Also I was supposed to have two queen beds and I had two full beds in my room.
Outdoor pooll is closed for repairs (told from last hurricane so not a recent issue), this was not reported on the website and a major reason we booked this hotel. Several room issues: refrigerator not working, no lamp shade, lamp and clock on night stand not plugged in and no available outlets nearby to resolve issue. Front desks resolution was to give us an extension cord to plug in across the room behind the tv therefore the cord would be in the middle of the room across the floor, not only unsightly but a tripping hazard. Front desk staff condescending and dismissive and said she wished she could stay in our room with us when issues were described. We notified staff of the issues immediately upon arrival and never even stayed in the room yet were charged for the night. We were never given any other solution such as changing rooms or a discounted price. The manager was not on site and equally unhelpful and dismissive when called. We were told we would have to talk to her the next day when she was available to discuss billing and to cancel the rest of our reservation. Calling customer service and corporate offices did not resolve anything either saying billing is up to the individual establishment. We are currently waiting to hear from upper management at the hotel to see how the issues can be rectified. Not hopeful. Please don't stay here, there are plenty of other hotels in the area, similarly priced, who actually care about their guest experience.
Had to park across street. No idea the outside pool was closed. No microwave in room. Smoke detector hanging by wires. Cheap toilet paper. Coffee creamer old. Phone wouldn't call to front desk. At $509/night!!
Our room was an excellent value for being right on the beach. The room was clean and the restaurant on premises has an ocean view. Since it was the first week the hotel was open since Hurricane Sandy it would have been nice to know that the outside pool wasn't available.
Just returned from a three night stay at this Best Western. The location is great but the rooms need a major face lift, our room was never made up and the pool was closed! We were not notified of the pool closure ahead of time. I asked the front desk about having the room made up and were told yes but house keeping never came by except to drop off towels once. I would not stay here again.
Paid the big $ for the ocean front room with a balcony... Never got to enjoy it because they had a construction crew working VERY loudly from 7AM-8PM! Tile saw dust came into the awful smelling room!!
Where do I start..... this hotel is extremely old. Does NOT have functioning pool ( still advertised on the websites as the hotel with a pool). Extremely slow breakfast service (took 30 min for a hostess to take our order). Good things... directly on the beach. Comfortable beds. The rest is not existing..... I would say for the services provided it is extremely overpriced.
We had great service. Ashley was super sweet very helpful and made our stay great. We enjoy the convenience of the location. Great beach view! We have stayed at this hotel before and we will come back again. Thanks to the staff and views!
I realize they are still cleaning up after the hurricane and have only been open a few days but overpriced for what you get. The view is great and easy access to the beach is awesome. The front desk seemed to want to be just helpful enough. No masks anywhere. I would try and find somewhere cheaper that offered a little more next time
We liked this hotel for the quality of its staff, for the beautiful spacious room, its beautiful view of the ocean, the magnificent view of the sunset, for its beautiful well-equipped beach, its excellent breakfast, its excellent value for money , for all this we put 5/5
we always stay at this hotel. Their hospitality and friendliness keeps us coming back. The staff is super friendly, Heather and Ashley at the front desk go above and beyond every time. Beds are super super comfy .. Beach is right there, walking distance to everywhere. It was my brothers first time there and they went over the top to show him the best vacation. Highly recommend this hotel
I loved our stay here,rooms were nice & clean.It also have a great beachview & The Island Pancake House there at the hotel.Everything is right there within walking distance.Parks & resturants few miles
We love this hotel. Heather makes checking in and out so easy. The kids love the pools and playing on the beach. Room was clean and we had plenty of towels. I love the view off the balcony. We like the family atmosphere this hotel offers. Our go to place for local getaway.
During my stay it was advised by the news that people not get in the water do to the hurricane, but the beach was still beautiful. The hotel is clean the staff is kind and helpful especially Heather at the front desk and Geraldine in housekeeping. I will definitely be back with the family.
Just came down for weekend trip for my daughters birthday. We were on the beach side of the hotel and I loved waking up to the sunrise and watching the sunset. The rooms were very nice and clean. I will be recommending this hotel to my friends.
my first time was such a good experience! the people were amazing and super friendly, the pancake house in the hotel was scrumptious, everything was delicious, i would definitely recommend to my friends!
We stayed the first weekend of August and had the best time!! Beautiful view and the room was nice! Heather and Ashley at the front desk were both so helpful!! Will definitely be back again!! Oh and the restaurant was good too!
This was a weekend trip for our family of 3 and was very disappointed. At $1000, you would think that you would receive too notch service and the grounds would be taken care if better. There was trash everywhere, the hotel room we stayed in was out dated. The room was clean but beds were not comfortable and one was leaning. There was only one garbage can, Bathroom has caulk all over floor still from where toilet was moved. When you come from beach and wash off feet from sand, there should be a drain there. Water piles up and no where to go, so you have to walk through it to get to pool. Very unsanitary. Plastic bags,and bottles everywhere. No one cares to pick up. Staff was not helpful when asked questions about my Bill. And when I went to check out, they were unfriendly and not knowledgeable. They didn't care about how many people piled up in lobby. The pancake house had good breakfast. I had a room on the east side, i didn't like the area. I stayed there years ago on the west side and loved it, Usually, the staff would come give you fresh towels and empty your garbage, but not here.. my wife actually had to find someone to get some fresh towels. This place is definitely not worth the money. I will stay somewhere else that has better service and better accommodations and with people (staff) willing to help you have a great vacation and takes care of their property better I will never stay here again!!!. I hope this helps you decide not to stay here
Good Staff , Good Service, Clean Rooms, really enjoyed the beach front property and the island pancake house located inside the hotel was delicious i definitely plan on returning Gulf shores is such a beautiful place...
We booked two rooms for three nights which costed $3000. The pics online or deceiving. Once we got to the room, we asked if we could check out the next morning and they refused us. The rooms are dated. The bathroom is reallly small. The beds are uncomfortable. This was a nightmare mini vacation due to the quality of the room.
When you pay $1000.00 for a two night stay, you expect a top quality hotel. Decor was old and dingy. The bathroom had sand that wasn't vacuumed up. Not enough towels for three people. Outside furniture was not clean. Was told when I made the reservation that there would be a crib for my 2 year old. When we got there they said we don't have those. One positive note was that the bed was very comfortable.
We are here now and there is an uncontrolled party in the child's pool, with glass bottles everywhere and a couple apparently having sex in the pool with children nearby. This isn't spring break either. After 2 calls, it was finally broken up and they went out the gate to the beach and maybe were not even staying here. Management failure! Not recommended, and will not come back. At 400+ a night, I think we deserve better.
I travel for work and have never written a bad review of a place I've stayed, mainly because sometimes people have off days but...this place was systemically having bad days. I reserved, over the phone, a king bed room. Upon arriving the unfriendly check-in gal said to come back at 2pm, so we did and she said, yep it's not ready, try again at 4pm. Came back at 4:30 and a very unpleasant young man said I think it's ready and began the checkin process. When I asked what was “express checkout”, he said he'd get to that in a minute and went along his routine...never coming back to that topic. The one elevator took forever, the room smelled, didn't even caulk the trim miters, knobs broken off the wardrobe, A/C was from the 60's and wouldn't go below 73. The toilet wouldn't flush and fixed it myself as who knows how long this dump would have taken to fix it. Was hopeful at checkout to have a pleasant person, still nope just the same “put out” and unpleasant consistency of staff. I will never stay at another Best Western, even if it was free. Absolutely, the most awful experience with the hotel service industry.
i really enjoyed the access to the beach. really liked my room being able to go out on the balcony and look out into the ocean. the staff there was very friendly and helpful. had to wait a while for my room to be ready but they gave us access to beach and swimming pool while we waited. that was nice.
This place is a dump, newly remodeled not! Pictures are very deceiving nothing what it looks like at all not worth the money. Dirty The Health Department needs to step in and close this place down..Breakfast area has 9 violation that I saw...Safe guard yourself and family stay away..
This a 2 star hotel and that is exactly what you get. The hotel is dated and needs some TLC but the beds were comfortable and the rooms were clean. The location is great. Only steps from the beach and only three stories so no waiting on elevators. The staff was kind. Housekeeping found our tablet that we did not realize we left behind. It was turned in and the front desk called to let us know we left it behind.
This was our family's first getaway since the pandemic and let me say I'm not pleased. First off we paid over the $400/night for a room that is classified as a hotel but should be labeled motel! Location is great however from the moment we drove onto the property we noticed that hotel is in need of some serious remodeling especially for overpriced rooms. When you walk into building, you can see that hotel is very low-budget and I'm not a fancy person but it's definitely not worth the price. Secondly, since covid is running rampant, I thought I would see workers sanitizing high traffic areas and sanitizing stations setup, but nope none of that going on either. The elevator floors were dirty and so was buttons to select floors. Then we make it to room, which looks like a college spring break special; crammed 2 beds with lopsided lamp shades. The bathroom had rust in some areas, water pressure was low and then I saw some small flesh colored insect crawl around the sink. I wanted to scream but I didn't want to terrify my son. This is my first night and after showering in getting in the bed, all night I felt like something was in the sheets, bitting around my right ankle; I'm so uncomfortable at this point. This was my first getaway from being in the house for 2 months and I highly regret it! In the past we've always booked with other popular chains such as Hilton and Marriott but we took a chance on Best Western thinking we would at minimum have a decent hotel. If your just looking for easy access to beach and place to lay your head, you'll get that here, but anything beyond that, keeping searching. BW please do a better job of cleaning and sanitizing during this time (covid). I have not seen one person cleaning or sanitizing since my arrival.
This hotel was wonderful. The location couldn't have been better. The rooms were spotless. The staff were friendly and very helpful. If you met one of them on the property they would speak and ask if everything was ok. I would definitely visit again.
Our 9 month old's feet were completely black from crawling in our room, our toilet only flushed after no less than 3 flushes, the outdoor pool area had DOG POOP on the patio with beer cans and snack wrappers in the "grotto" area, and the internet didn't work. The pictures of the outdoor pool are a vast misrepresentation of what is there in reality, it's basically a baby pool compared to the pictures on your website. The front desk woman was unhelpful and rude and our room wasn't ready for check-in until nearly an hour after check-in time. Completely disappointed in our stay for the amount of money we paid.
Small refrigerator and no microwave as advertised. Pancake restaurant's tables/chairs weren't clean every time. The pool area aren't clean. The A/C took long time to meet the temperature. Clean staff is nice
Only recieved 2 towels I got a balcony bc we are smoking only to find out when we got there we couldn't smoke there . Also go it for inside pool to find out that was closed. Also we paid more money for this place than the other place and was given extremely rude customers service
Had an excellent stay at best western. Heather checked me in was really friendly. The rooms are clean. The beach view is amazing even with the the rain I enjoyed my visit. This is a hidden gem for sure
Very clean and will for sure book rooms here again. Everyone was very helpful and the rooms were extremely clean. The walk to the beach was very close and we enjoyed the easy parking as well. I recommend this to anyone to stay
My wife and I stayed here on our honeymoon and the manager generously offered us a breakfast and two chairs with an umbrella as a wedding gift! The staff here really care about making our special occasions even more special!
Paid a good amount for the room we were staying in to not have ac and the door cards didn't work, had to send husband to return keys finally to get a bad room ended up having to pay even more money for another room that was still bad
The beach was littered with trash. The pool area had trash and broken pool toys left everywhere as well as ponytail holders and cigarette butts. Trash cans overflowing. Very nasty and messy. People smoking near children. It was not a very good experience.
We had a great time it was just a short trip but an awesome one we will stay here again the price was a little night but we were on the beach so I guess it was worth it I liked it haveing a stove and a fridge that was nice
Hotel was very clean, good service from the staff and the owner was very nice. location is walking distance or near liquor store, several food places and shops. had plenty of parking spaces and the lot was in good shape.
We have stayed at many hotels at Gulf Shores and Orange Beach. The walk to the beach is the easiest of any we have stayed at. The room and balcony view were amazing. The A/C was incredibly cold and the bed was very comfortable. Breakfast has a beach front view. The customer service was superb. We were amazed at the late night service from Jacob when we have a craving for iced coffee. He went out of his way to serve us personally at 10pm. Most hotels during the busy weekends can barely keep us with their customers. This staff team understands how to serve. Thank you BWOTB! We will definitely be back.
I don't normally spend the extra money for a room located on the beach with a balcony ocean view but it was SOOOOO worth it! Because of COVID19, we were anxious about going but we literally would not have had to leave our room the whole time to have the wonderful beach experience. What made us feel even better was seeing the owner walking around with disnfectant spray and towel in hand, sanitizing the common areas often. His restaurant staff wore masks and gloves, as well. His grandson, Ryland, was such a wonderful help - getting us checked into our room early, helping us unload our things into our room and even bringing us fresh extra towels (without us even asking)! It was a great getaway for our family and I will definitely recommend Best Western on the Beach to my friends and family and will stay there again. Thank you so much for a wonderful stay!!!
Clean, convenient, comfortable, and a decent price. beach access was wonderful. clean rooms as always. Super friendly staff. Heather at the front desk is the best!! Don't hesitate to stay here!! You will not be disappointed!
It was absolutely terrible!!!!! Roaches everywhere we didn't even want to sleep in the beds.never would recommend this place to anyone. So upset with this company and will never stay here again. Absolutely dosgusting
You need to exhibit due diligence and post no smoking signs on the balcony. There was an astray to smoke 20 yards from my balcony and multiple people smoking on first floor (where it is allowed) I was on the second. A member of the hotel made me pay him 100 cash without saying who he was. It was text book extortion. Entire vacation was ruined and I checked out early. Paid 290$ for one night in a motel that the drywall was falling off the ceiling. I would never smoke in a hotel room and wouldn't have on the balcony if I was informed of the policy.
The room was clean, however a bit expensive. The restaurant was not open, making meals quite difficult as many restaurants were not open and what few were, had crazy long lines. The room had a kitchenette, but no supplies so we would have had to buy some or bring our own. The elevator was a little sketchy, so we typically took the stairs
Very friendly staff and excellent room.very clean and affordable. I highly recommend this hotel to everyone. Great view of the ocean,comfortable beds and we just loved the pillows.planning many more trips to this place.
We had such an amazing time with great friends!! Awesome last minute get away! We definitely will be going back again!! Perfect location and it is directly on the beach! Not too far from restaurants and pubs!
The hotel is definitely a 2 star, but the room is clean and generally updated, and to say that the view from the room is amazing is an understatement. We were on the 2nd floor, which is essentially 3 stories up, and we were able to lay in our bed and see the ocean. The patios are private and again, the view is exceptional. The hotel staff was really good and the hotel in general is clean and updated. We were there off season and none of the soda machines had pop. I would definitely stay again for the money...again the view.
This was our first trip to Gulf Shores. I chose this hotel because of the trip advisor rating and positive experiences with Best Western in the past. The location was excellent: on the best part of the beach in my opinion, close to good food, and close to everything we wanted to do. I am very picky about the cleanliness of a room, and although there was room for improvement I was satisfied overall. The staff was all friendly and helpful.
We stayed here for 5 nights. Location is great, it's right on the beach... The hotel staff was wonderful.. We did have an incident with the door to our room. The lock wasn't working properly. The staff were prompt and diligent to get the problem resolved. We had breakfast one morning in the restaurant at the hotel. It was wonderful.. Can't say enough good things about this hotel. It wasn't our first time staying here and it won't be our last. Thanks to the owners and staff there for making our visit great.
Great place! Staff is somewhat friendly. But on the beach. Great room, great view! Good prices! Not alot of noise, as long as teenagers behave themselves. The pool was closed for the season. Would have been nice to use the hot tub, but it was closed also.
the parking is not the best in the world, but the beach view was to die for! right on the water!! the hot tub (beside the pool) was not working, so check with staff BEFORE booking, if that is a feature u are looking for. Great hot water in the showers and everything in room worked great!
Staff was very nice and the Island Pancake House food was amazing. The rooms were clean and comfy, the kitchens had a stove and other appliances also had plates and forks in kitchen, was very convenient. Would definitely recommend !!
This was our second time to stay at Best Western on the Beach, and it was again a wonderful experience!!! We were on the third floor with an ocean view. Each morning from our balcony, we were able to watch the dolphins swimming. The room was large and clean, and the staff were very friendly. We will be back!!!
The nest thing was that the restaurant was on the beach The hotel staff was great. The the hotel was very pretty. My only issue was there was no breakfast, no microwave and not even a continental breakfast. There was a restaurant in the hotel though
This hotel was very clean. The bed was so comfortable and the room was very spacious. The staff was very friendly and they had a great rate for being right on the beach.our room was beach side on 4th floor and had a wonderful view of the ocean.
great place for off season stay, they are letting this place go for the lack of maintenance, indoor pool door lock broken and very sharp, kind of dangerous ,room service did not clean my room, even when my wife told them to wait 5 minutes ,but they never come back , by the time we get back to the hotel it was already late and we were tired and ready to sleep, great place to stay by the beach but this is my second year coming to this hotel and they are not taking care of repairs as they should,next year I'll be looking for another hotel , there is a few in the same price range.
This hotel is one my family & I will definitely not stay here again. The cons of the hotel. 1. The elevator is on the outside , Didn't look like there was good security. 2. Parking was underneath the hotel, 3. The hotel had a horrible odor. 4. Our hotel room door was wide open. 5. The pool was in a separate building. The Pros 1. View of the ocean was nice,
We stayed here for one night in early January. Upgraded to a Gulf view room with no problem as the front desk clerk was very helpful. Relaxing stroll down the beach to the Hang Out for a casual dinner. Then back to the BW for a early snooze and then up at dawn and on our way again. Saw a pod of dolphins swim by from our balcony at dawn. This hotel delivers on two fronts: fabulous location and bare simplicity.
The view from our room was excellent, however the service was just mediocre. The girl checking us in was not rude but did not seem very happy to be there. It was our 25th anniversary and while we weren't expecting any type of upgrade, a complimentary meal or just a congratulations would have been nice. The pancake restaurant had a great breakfast but the decor was a little shabby and could use an update. Overall, nice enough but only for a night or two.
I called the hotel today on their local number (not the national booking number) to see if they could tell me when most Spring Break travellers are expected in the area - March? April? - so I can avoid them if possible. I'm not familiar with the Spring Break patterns in this part of the U.S. The receptionist who answered my call said (in a bored, short tone) she had no idea, and that the hotel hadn't even published their rates for March. Really? Because I see the rates online and it's only 8 weeks away. I then phoned Hampton Inn with the same question. A charmingly helpful receptionist gave me a detailed review of the weeks that receive the most Spring Break visitors, and how their bookings are shaping up so far. I'll be staying at the Hampton based on their customer service.
No signage to indicate where office is for check in. Indoor pool was advertised as heated, but it wasn't heated. Staff said temps had to be in the 50s or below to heat it. Worse, hot water in the shower was barely lukewarm. Bed was comfortable, but pillows are terrible. If you want a nice view, dont book a king room, or you'll be looking at a huge bird poop covered awning right below your balcony.
Came down from Missouri to see Dad over the Christmas break. Our accommodations were very clean. Couldn't figure out the TV channel selections, but other than that, the getaway from the office was just what we needed,even in January!
I will never stay anywhere else. Extremely friendly staff. Always go above and beyond for their guests. The rooms are clean and beds are soooo comfortable. They have a nice pool and located right on the beach. The beach is very clean and never over crowded. Walking distance toi everything. This is the only hotel we will ever stay at in the gulf shores. Highly recommend .. the manager heather will make your stay the tthe best experience possible. The staff is very accommodating and treated you like family. You will not be disappointed.
Clean but old. 2 cups of coffee, 1 cup per person each day is a little disappointing (they do not have coffee in the lobby, only the restaurant). Staff efficient and helpful. Great stay for the cost. The ocean view itself was worth the money.
Gorgeous view ...but thats it! The staff is unfriendly, room is not a "suite" parking is minimal, water pressure not good! Breakfast was overpriced and horrible! This was not a good choice for our 4 days in Alabama! We will visit Gulf Shores again the people are so friendly( not at the hotel)
This property has one of the best views available on the Gulf. The staff is always exceptionally friendly and helpful. This is not a "new" property, but they are making efforts to update the decor. Clean and accessible are the main things I look for, and that is what I find here.
We have stayed at this location for the past 8 yrs and every time we have been completely satisfied and never wanna leave. This has become our whole families home away from home! Very pleased to b able to rely on them year after year!
My Husband and I took a trip and stayed at this hotel and it was the Best! It was clean, had great service and we enjoyed our stay!! The beach area was very clean as well. We will continue to stay at this location ⭐️⭐️⭐️⭐️
Spent just a couple days here on our way back home, already decided this will be my new go to for a beach getaway. The view from the room is so breathtaking I wanted to sleep on the balcony. Front desk was very helpful with any question I had. Another HUGE plus for someone like myself and I know that many others will enjoy, the room I stayed in had a large led lit mirror in the bathroom. That is a game changer for me as typically hotels have very poor lighting. It made getting ready In the mornings a very pleasant experience.
I stayed here on a business trip and I have no regrets. Staff was really nice and could fulfill my every needs. The view of my hotel room was amazing. Very clean room/bathrooms. Also, the breakfast was amazing! I definitely will be back!!!
I decided to stop by for breakfast at their in house restaurant and was very impressed. There was ample parking and the staff was very friendly and welcoming. The Hotel was very clean and I loved its beachfront location.
First time at this motel. Everything was excellent! Anyone that rates this motel less than excellant is whiney and difficult to please. We will be returning to this area and motel. Thank you all staff members for jobs well done!!
We stayed here for 3 nights the weekend before Thanksgiving to check out the area before we return for a week in the summer. It was our first time in Gulf Shores. With it being the off-season, hotel rates were excellent! The location of the Best Western was perfect! Right on the beach and we had a room with a balcony overlooking the beautiful white sand and ocean waves! The room was nice, clean, comfy bed, comfortable and clean chairs and small table on the balcony. We used the indoor pool and hot tub and it was great. It was too cold to enjoy the beautiful outdoor pool area, but it was nice. The hotel is close to everything. No free breakfast at this Best Western since there is a restaurant on site. It would have cost us about $25 a day to eat a simple breakfast so my hubby drove down to McDonald's and brought back breakfast each morning. Not a huge deal and probably kept us from overeating like we normally do at hotels with free breakfast! ;) My ONLY complaint about our stay was the lack of security and access to the stairwells and hallways. There were no locks on the outside doors into these common areas, which in this day and age, I think is unacceptable and irresponsible. Not only were the doors unlocked, but they were left wide open the entire time we were there. We did attempt to close the stairwell door from the outside but it was out of alignment and wouldn't even close good. Had I been traveling alone without my husband, I probably wouldn't have stayed here for this reason. I felt very vulnerable even with my husband there. I politely mentioned to the front desk clerk when I checked out about my concerns. She gave me a spill about how they had key card swipers on the outside doors once but with the salty air, they just didn't work. Of course I know better. They might require more maintenance and/or require replacing more often than other locations, but hotels on beaches all across the world have key card swipers to control who comes into the buildings. I'd have liked to see this hotel place more of a priority on the safety and security of their guests. But other than that, our stay was very nice.
This was the most awesome Best Western we have ever stayed at, once you park in the covered parking garage your ready to party. Walk out the entrance and head to the beach / boardwalk and enjoy the surf and sun. At this point you can walk less than 5 minutes to the best seafood restaurants to satifiy any taste buds.
Good beachfront spot with pool. Not an upscale place but good value for the price. Our room was recently remodeled so bed was newish and room was very clean. This Best Western is right in the heart of Gulf Shores so very close to most everything including restaurants and convenience stores.
This Best Western was fabulous- the view is awesome and the Island Pancake House inside is the best kept secret on the beach- visited in October and it was the most perfect time of year- not crowded but weather is still great!!
One of the best places to visit if you're in Gulf Shores Alabama, alright on the beach, beach view in the restaurant also , I was on the beach side of the hotel, and the view was magnificent, I'll be back in the spring
Spent a weekend at the Best Western in Gulf Shores for a quick vacation. I was amazed by the amenities and the top quality of their mattresses. Never had a better night of sleep. Most hotels don't put quality beds in the rooms, Best Western is the exception!
Staff very helpful and courteous wherever you met them on the property. Very clean room with my bed being very comfortable. I sleep very well during my stay. My room had a great view of the Gulf of Mexico and the hotel was located in an area that had easy access to restaurants I was very pleased with my stay..
The hotel staff are very accommodating and were very professional with excellent personal relations. I could also say the same for the restaurant workers as well. The facility is very clean and your needs are addressed in a timely manner. Love the beach being so very close in proximity.
This is a beautiful property directly on the beach. Rooms are well appointed. Restaurant is convenient and delicious. Staff is professional and courteous. Outstanding value. Will definitely return. Loved being able to open balcony door to hear the sound of the waves and see the beauty of the beach!
Excellent location if you are wanting on the beach and near everything that Gulf Shores has to offer. The bed was extra comfy. The room was very clean. The restaurant had great food with reasonable pricing. We will stay here again!
Location is great. Parking was good. Access to beach was great. Onsite restaurant is good and convenient. Tip: Cheaper to book online vs phone. Indoor and outdoor pool was nice as options. Will be back here!
Very poor lighting--only one lamp,Postage stamp bathroom, lack of comfortable seating-no comfortable chairs. Staff was pleasant and room was clean. Beach access was lacking a board walk. Heated pool area was dingy dark --there was no lighting.
We stayed here for the shrimp fest. Great location as we were easily able to walk to the festival and return to the room for multiple breaks throughout the day. We had oceanfront room and it was clean and stocked throughout our stay. Lobby was clean as well and front desk staff were friendly and responsive to questions. Definitely would stay here again and recommend to anyone who wants to be on the beach with walking access to several good restaurants.
The front desk staff have such great personalities and are very knowledgeable of the area. The do's and donts plus they know they backroads and the short cuts. If you have never been to gulf shores understand that the traffic is unreal for this small town and you shouldn't be in a hurry to get anywhere or expect to find good parking. I guess that's one of the many perks to staying at a hotel with beach access. No driving and sitting in traffic hoping to find parking, walk outside and you are there. We chose not to have a beach view room since we knew we wouldn't be spending much time in the room except a quick shower and some sleep, the rest of the time we were on the go. There is a Walmart and dollar general not far which is convenient when you forget stuff. We will be back to stay! Next time we might splurge and get a beach view to get the full experience!
Everything is freshly painted and the bed was comfortable. I just don't feel it was worth the money. For the price I paid I expected better. The restaurant is the best part of the stay. The pictures online are very deceiving.
The rooms are good and the beds are comfortable with plenty of pillows. Water pressure was good in shower. Pool is nice and it is right on beach. Only down fall was check in. Room wasnt ready when we got there. I think it just wasnt staffed for shrimp fest the way it needed to be.
For $250 per night, breakfast should be included. Need to keep someone in the parking lot when events go on so no one parks who is not a guest. Room was ok, TV was large for the room size 47-50", kitchenette area was nice, but not used. I can see where the shelf in the bathroom above the sink could be an issue as it hangs halfway over the sink. Larger vanity and bathroom in general would be nice.
All of the girls in the family spent the weekend before Mother's Day here. The room was large enough for 5 people, and very clean. The front desk staff were all extremely friendly and polite. And they gave GREAT recommendations for restaurants!
Nice, clean, reasonable rates. Walk out of your room on to beach. Kitchenette no silverware Safe area close to shopping. Would definitely choose again for the price. Recommend bringing utensils, bowls, plates, and etc. There was a dollar general and Walmart close by so we went there to stock up. The Hangout is within walking distance which is a good place to eat for kids during the day and adults at night. The lounge chairs on the beach are $35 a day so bring your own chairs and beach umbrella. (Also at Walmart) I would definitely say for a vacation this place was great. Covered parking available on fort come first serve basis which was great during the rain. For toddlers this location isn't far from the Lagoon Pass where you can let the kids play in the water without worry of the waves.
We left another property and decided to stay in Alabama another night. The front desk was super quick and super helpful. The room was clean, there was easy access to the beach and my children enjoyed the pool.
Short girls trip with a last minute reservation. Fast check in. Decent prices. Beds are very comfortable. Rooms are clean. Restaurant located in hotel. (Kinda pricey) Great location. 8 minute walk from the hangout. Right on the beach!
Good location - centrally located close to the popular restaurants and activities. Nice pool area. Nice clean beach. Grocery and other shopping located nearby, most within walking distance of the hotel.
My solo beach trip to relax, I booked a hotel room at the Beach... I arrived late. The hotel clerk was nice but I was sure about that place I was cringing as I walked to my room. Ugh!!! I was disgusted and it went on and on. But I will stop there with that. I just needed out. The next morning I got on line. Saw Best Western available. Spoke to Heather at the Front Desk. I explained my situation and she made me feel like I was not alone. I asked her if she had a room now. There was a charge for early arrival but she got me in ASAP. She was so patient with me at check in as I had holds on my credit card from yesterday's hotel stay that messed up my be able to pay and get in my room. I got my payment solved. No judgement from her. She is very helpful. The next morning I checked out with her and told her I was going to their restaurant. She came over seated me and waited on me. She checked on the next table. They were waiting too long for their table. She got on it. Then the Manager came out to talk to them and he was great. Here came their food they were very happy. Heard them say the food was excellent and they come here often. My food was excellent and I love this little hotel, Heather and Management. Thank you.
Beautiful view from balcony and very friendly staff! Clean rooms! The on-site restaurant is overpriced for what you get, at least breakfast is, we only ate there once. Other than that we had a great time and would definitely come back!
On the Beach, Great view. The room was clean with a great decor. Balcony was huge and the kids love it. Pools (yes they had 2) were great. You cant ask for much more from Best Western. Thanks for the great experience Corie .
BEST WESTERN on the Beach in Gulf Shores,AL. was one of the must enjoyable experiences we've ever had on a vacation stay anywhere.Comfortable rooms, great view of the beach, good location and as soon as you walk in the door you are treated like family by the whole staff. This BEST WESTERN on the Beach should set the standards for all BEST WESTERNS.
Clean rooms for such a high volume hotel. It's comfortable and close to many good restaurants. It's perfect for a weekend getaway. Nice pool. Coffee in rooms was a plus! Definitely request the beach view- it's great!
I paid $320 a night for the only room with a jetted tub thinking the room would be nice. It was a queen room with one bed removed and a tub added in the living area. The other rooms were half the price so I paid $160 for a tub that did not get used because it was not in the bathroom. The pool is a joke and a lot smaller than it appears in pictures.
My husband and I came here for our honeymoon, and I couldn't have asked for a better place to stay! The staff was spectacular, especially Tesha and Heather. They were SO accommodating and wonderful for our entire trip. For how stunning this place was, it was very affordable, and extremely comfortable. We chose a room on the 5th floor, with a STUNNING beach and pool view, and we could walk right on to the beach from the breezeway. The beach was beautiful and clean, and the temp was perfect all week. I feel SO lucky to have spent a week at such a beautiful, accommodating, and clean hotel. I would recommend this place to any family, couple, or solo traveler any time they're looking for an escape from the hustle and bustle of life. We were within walking distance to plenty of restaurants, ice cream shops, bars, tattoo parlors, and about 30 Surf Style shops for all of your beach and souvenir needs. We were also within about 10 minutes from the world famous Ron Jon store. I CANNOT wait to come back!! They even had the fantastic Island Pancake House right inside the hotel. 10/10 we will be returning to this beautiful hotel.
The exterior lighting in the room was overbearing as well as the exterior noise and the elevator noise. The front desk receptionist stated that this would not be a problem but it was all night long. She did not offer any assistance. I asked for reimbursement but have not received a response yet.
Great check in and check out experience. The room was nice and overlooked the beach and had a nice balcony. We found the room the be getting a little long in the tooth, but was clean. The telephone was not usable, and the television was a trip...not really user friendly, but worked.
No continental breakfast, water fall didn't work on the outdoor pool, wasn't informed of an indoor pool; happened to find that on our own.weren't told there were any hot tubs. Afternoon clerk not helpful nor friendly. Asked what amenities came with the motel all she told me was the beach. Didn't have to stay at BW to get the beach could go elsewhere and get the beach. The afternoon clerk was not helpful at all. The morning clerk the next morning was very friendly and when I asked for more shampoo she gave me more with out question. Nothing to brag about at this motel.
My husband and I had a great time here. The room was nice. The view was amazing. The breakfast was delicious. The staff was friendly and professional. I can't wait to plan my next beach trip here. Fun trip!
The young man who checked us in was very helpful.. The food in the restaurant was good. However, the facility was somewhat run down. The entire place needs to be updated. The deck chairs were dilapidated plastic Adirondack chairs. We had to put pillows behind us in order to see the beach and prop them against the wall to make sure they didn't break down. The room was musty and the sink in the bathroom was plugged up.. The seats of the chairs in the dinning room were terribly stained. It was a small parking lot so sometimes you had to park across a busy 4 lane street.
We went to check in and they told us to come back at 2:30. We came back at 2:30 and then we were told very rudely to come back at 3:00. The elevators are terribly slow so we took the steps. The ice machine did not work. The pool is small. The luggage carts are old and barely roll. The views are pretty but the rooms are just OK. I will not stay here again.
Great Vacation Destination. Hotel is directly on the Gulf of Mexico. Staff was excellent. Has an in-house restaurant that serves breakfast lunch and dinner with a smile! Awesome service, food and views. I would recommend this place for your next gulf shores vacation!
We have stayed at the hotel many times. The outdoor pool with the cave is cool (his favorite part). If you decide to stay, don't bother getting the kitchenette. Our room had only one pot, 1 spoon, 2 forks, and no dish soap. The fridge is a little bigger, so there is that. The internet drops frequently, so don't plan on using it much. Our elevator broke 4 times during our stay. The beach is very nice, lots of beach front. Their on site restaurant is ok, the staff are nice. The beds are pretty nice, and the balconies provide a great view. They have an indoor pool and hot tub. Lots of parking, but very little of it is in the shade. We enjoy this hotel, but I think they should try and fix the broken and falling apart hotel during the winter .
We booked our reservations online on our way down to the beach. I wasn't sure what to expect with the cost being so low and the room being on the beach. Upon arrival the front desk was very friendly checking me in and as we were talking a man steps from the back after he heard me inquiring about breakfast. He immediately begin to fill out a card to give my husband and I a free breakfast on him. Turns out this guy is Mr T, not the one you're thinking of, and he is the owner! He was very welcoming and it was clear to me he had every intention of seeing to it we enjoyed our stay. We were off to a great start now to the room. I held my breath as we open the door but that wasn't necessary because it turns out to be a great room. Beautifully decorated very clean in appearance and smell. The beds are comfortable with great pillows no need to bring your own. After unpacking we headed to the beach which we had easy access to. The next morning we had our fantastic breakfast. We loved our bacon! Our waitress was kind and courteous. We spent half the day on the beach and the other half just lounging by the pool which we also found to be very clean. The next morning it was time to go home unfortunately and I headed to check out where once again I was greeted buy mr. T! We had a nice conversation and I told him we truly enjoyed our stay. This is obviously one of the older hotels on the strip in Gulf Shores but it has been nicely renovated! The staff takes great care and concern in making sure that you feel welcome and enjoy your stay with them. This will be our go-to spot from now on when we want to make a last-minute trip to Gulf Shores.
Took my 2 kids on a final summer trip before school started. The room wasn't bad, beds were comfy. My only two complaints is that the air is really loud when it clicks on and housekeeping starts very early in the morning. I would definitely stay here again if I were to come back. I would also recommend spending the extra money for gulf view. WOW! How wonderful it was to wake up and have coffee on the balcony and watch the gulf. Pool was a little dirty and although the cave was cute, it was too tempting to kids to stay off of it. Didn't eat at the restaurant so I can't give any insight to that.
Super sweet cleaning crew. They cleaned up every chance they got and every time we left. Not sure why there are such negative reviews about them. Every time we left and came back we had a clean room! We checked in around 1am and wanted to upgrade our room. They had no problem doing that for us. Quick and easy check in and check out experience. The beach is steps from the elevator! Location is perfect and right near everything you need. We will definitely be back next year! :)
If your looking for Family run place and quaint but not fancy then this hotel is for you. I wanted an easy , low key vacation for 5 days at end of summer and I have teenage boys. While this doesn't have tons of amenities it does have 1) great family run staff and 2) awesome location on the beach. I'd wake up every day, put on suit and flip flops and was out the back door and on the beach. I gave the boys money and told them to go have fun. It's safe and I didn't worry about them , too much. The staff is incredible; Bobby Thompson and family run this place. It has a pancake house attached to property, free parking, and you can walk everywhere. I was able to make the most out of the 4 or 5 days and came home refreshed instead of worn out. Simple is better. Can't say enough. I'm going back. Check out the photo of my room view.
All the staff was very kind and helpful, rooms was very clean, beds we're comfortable. The beach view and the balcony sealed the deal our family will be making more trips to gulf shores and only staying at the Best Western in the beach, I would recommend this place to anyone!!
Excellent place to stay if you want quick access to the beach. All rooms have kitchenettes. A little dated but very clean and a very helpful staff. Easy walking to great local restaurant. I would stay again.
The hotel was clean and staff was nice. Even though it is on the beach the rooms seemed to remain sand free. There is no free breakfast, but the restaurant in the hotel made up for that. The Island Pancake House has great food and great service.
The hotel was clean and the staff was very helpful. It was have been really nice if we had a complimentary breakfast included with the hotel stay. Rooms were a tad small however, they were basically used for sleeping so were satisfactory.
Stayed for a week and had a great experience. Ocean view from balcony was perfect. Front desk and maid service were very nice. No reflection on the hotel but don't leave anything lying around outside of your room. People will steal everything. Hotel can't control what people do, so i don't blame them. Just a PSA.
My family only had a few days to spend at Gulf Shores and we planned the trip at the last minute. Everything is expensive there so we chose the Best Western based on price. We were not disappointed. If you are looking for a clean hotel with comfortable beds, this place is for you. It is somewhat dated; however, the service was good, room had a kitchenette, AC worked great, balcony had a great view of the beach, and the hotel is right on the beach without some long board walk. The outdoor hot tub was lacking a bit as it was Luke warm at best and small, but who cares because we were there for the beach... If we needed towels, someone brought them immediately. Housekeeping was on it each morning with friendly service. Will recommend this place to everyone!
I was not offered any help with getting my bags and things to the room. The key cards didn't work the second day. Front desk staff answered questions but offered nothing beyond that. The hotel is old but updated. The pool was very noisy and my balcony overlooked the pool area.
Had a Great Vacation with my family at the Best Western on the Beach at GulfShores. Quick and easy check in with a beautiful ocean side room. Staff were very friendly and helpful. It it also located in good location in Gulf Shores.
We stayed here for 4 nights. Housekeeping only showed up once to clean. We had to request fresh towels. I loved that we were right on the beach BUT very pricey. No breakfast. Their restaurant that boasts they are the best was terrible. Our food was all burnt or really crispy.
Not up to date on decor. Housekeeping didn't clean room till late. Afternoon/early evening. Free breakfast is only for 2 guest ( don't get a choice of items on menu) the rest of the food on menu is expensive if you have other people in your group. Staff is friendly. My experience is it's not worth the $.
Nice hotel, very clean room (exactly as pics on website). Walk off the elevator and just about on the beach. Our room had an amazing view. Just had a short stay, but was a great place to stay. Will be back!
Very friendly environment, and very welcoming. The front desk ladies were so friendly and my room view was beautiful. In the restaraunt, the food, the staff, and the view were all amazing! If your ever coming to this area and looking for somewhere to stay, this is the place!
Loved being right on the beach but for the price we paid, would have been nice to have a nice hotel. Housekeeping cleaned our room 1 time from Tuesday through Saturday. We had to ask for fresh towels. Housekeeping and front desk was not very friendly at all.
Really enjoy my stay at the bestwestern in gulf Shores Alabama, stayed there 4 days ,enjoyed every moment nice staff , house keep was great also, clean sheets and towels ,ate at the restaurant every day we where there some best food I had in a while I eat out all the time
Best Western on the Beach is a SUPER value for the money! The staff was wonderful and the room was very clean, cool, and relaxing. Of course we spent most our time on the beach:) The beach was easy to access, and the pools were a good option for us as well. I would suggest a little more seating for the pool areas. We really enjoyed our stay!
We have been here many times, even the limited view rooms still have nIce view. My husband proposed to me here. Beach is nice and clean, rooms are very airy lots of room--floor plan is well laid out. We try to come here at least once every other month for a romantic getaway. Only thing I wish is that breakfast be included with stay .
The room was clean, large enough to accomadate 4 adults without issue. Kitchenett was nice. Staff friendly. We had a wonderful time, great senior trip for my daughter. Loved that the Best Western On The Beach is within walking distance of many resturants and shopping. View on the beach side AWESOME!!! Wish we could have stayed another week. :)
Although staff is very friendly the hotel is dated and in dire need of renovations. Room furniture is at least 20 years old based on the style. Carpet has been replaced but there was a musty odor. Beds were very firm and pillow were extremely thick only a problem for me because I like a flat pillow. Bathroom was small, only warm water and hot water wanted to take cold shower because it was 90 degrees outside not and option. The water pressure was non existent at warm setting. DO NOT EAT AT THE RESTAURANT BARELY AVERAGE FOOD WITH HIGH PRICES. The good was that the staff was helpful and very nice, the cleaning staff were exceptional, restaurant staff adequate. Free parking and plenty of it. Just steps from the beach.
Great people and great atmosphere. clean room and the location was perfect for our needs. had a great restful stay and we will be coming back again. the pools were nice and the beach was very relaxing.
Have stayed many times over last twenty years. Nothing like coffee on your own private balcony right over the sand. Rooms are in pristine condition with large fluffy bath towels. Front desk staff very helpful even finding me band aids for a scrape. We love staying here. Our only complaint is the quality of the toilet paper and tissues, for the room price an upgrade would be nice. But love it otherwise!
We had about 45 ppl in our group and the hotel accommodated us all. The staff was so nice and friendly. The owner came out and meet us and let us take pictures at the pool. Wonderful place to eat. Everything was good and plenty of it.
The location of the hotel is fantastic. It's central to entertainment and right on the beach. The staff are friendly and very accommodating. I had a few requests, and they worked toward and helped me with each one. Even though they are not exactly new, the facilities are wonderful and clean. This was a more enjoyable stay thanks to the hotel/staff.
We upgraded our room from a street view to ocean view as soon as we arrived and the staff was very helpful and pleasant. Our room was very clean and everything worked great. We had stayed a couple of years ago and was pleased with everything and that is why we chose to stay at this location again. We will definitely stay again.
Very nice staff, Right on the beach, We had a small problem with the ref not wanting to stay shut. The manager took care of the problem, We didn't eat breakfast so I can't rate it We will be staying here again !!!
This hotel is right on the beach which is really GREAT! The views are awesome! But we like to relax on the pool deck and watch the ocean. The problem is the dunes are so big that you can not see the ocean from the pool deck. There weren't very many chairs and no umbrellas on the two or three tables they had. Sometimes we like to use a pool and sometimes we like to go to the beach. We went to the beach the 3 days we were there. The sand is beautiful, but it is difficult for older folks to walk in and quite a ways too. Not a bad place at all, but was disappointed with the pool area.
We booked because of the location and we weren't disappointed...it is right in the beach. We stayed in room 426 which was quiet and clean and decently updated. The front desk people were nice but couldn't help with advice on restaurants in the area. We cut our visit short because of bad weather and were not charged for the booked night because we left before 11:00 a.m. However...if I had it to do over again I would've tried a little harder and spent the extra $ to get a condo with a kitchen and living room.
Breakfast restaurant is not associated with hotel but is good. Stay overall was good. Renovations should be completed. Beach view and access very good. Parking a little tight.Staff very accommodating, location excellent.
One small room, low water pressure, mattresses too soft,worn. Your paying for location on the beach,nothing else.Three people staying in room, one tiny bar of soap, two towels.Coffee supplies for only two cups of coffee. Was the equivalent of a Motel 6 room located on the beach. Not worth what I paid, but when you depend on pictures on the website as to what you end up with it is too late to do anything once you are there.
This is my favorite place to stay. Always clean. Staff always friendly. Close to stores and resturants. The pools and hot tubes are clean and easy to access. The beach is only a few steps away. A very wonderful place.
This Best Western was absolutely amazing, from the friendly staff to all of the amenities! Unfortunately we rented from a popular vacation rental site initially and got screwed by the owner of the property we initially rented. But fortunately, vacation rental company found this gem for us, right on the beach. My family and I loved it! We were received with open arms! The rooms were very clean, nothing out of place! Friendly staff who readily accommodated! We would stay again in a heartbeat!
First off, I'm a Best Western Platinum Rewards member. We spents $935 for two nights, two queens, oceanfront, Sunday and Monday this Memorial Day weekend. The room was ordinary. Comfortable, clean, but nothing special. It lacked sufficient outlets for devices. Fortunately, I travel with extension cords. I needed both. The HD television did not have HD service and no premium channels offered. Even a dump-of-an Econolodge in Carlsbad, NM, we stayed in on this trip we're on had that. The drain in the shower was so slow that I ended up standing ankle-deep in my own beach-scummy shower water, which is a major pet peeve of mine. And, to top it off, our room was never serviced by housekeeping. No fresh towels, no trash emptied or coffee cups replaced, no beds made. Even the Econolodge dump offered that. The view was great from the room. I guess that's what I paid $900 for. This left me feeling like a fool.
Stayed the night right on the beach, room had a balcony with a couple of chairs and little table after a stroll on the beach great place to sit and relax. Room was clean and comfortable. Breakfast the next morning was a little disappointing,
Excellent, clean, friendly staffed restaurant. Breakfast served till close and was very good & fresh. Pictures don't show full portion, because we started eating before picture!! Full Menu, large portions. The service was quick and pleasant!! Waitress has been there 31 years..... This speaks volume to Me. One of the best in the area!!
I am a Best Western rewards member and had received a free night at a Best Western hotel because I usually stay in one of there hotels at least twice a month. My fiance and myself decided to take a trip to Gulf Shores for a few days. I figured I would use my free night the first day and then just pay for a second night. The hotel and room was so far below the standard that I'm used to from Best Western hotels that I was a little taken back. I was told that an additional night would run around $180. We ended up staying at another hotel less than a mile down the strip the second night. The second hotel we stayed at was MUCH nicer and about $20 cheaper, it blew my mind that as a best western rewards member I could get a cheaper price for a better room at another hotel. Also, to be fair this was the week after spring break and the hotel we stayed at the second night said that alot of the hotels on the strip were still charging spring break rates and they were, so that could explain the price difference.
We stayed here for 3 nights in April 2019 after walking out on a reservation at a different hotel in the area. The Best Western hotel basically saved our vacation. The management was so kind, had a room available at a fair rate, and kicked in a complimentary breakfast as well. Beautiful location with a stunning ocean view. Very clean. Comfortable beds. Close to restaurants. We would happily return.
This is right on the beach and within walking distance of the main Gulf Shores area (Mikees, the Hang Out, Dollar General). It is an older hotel. It has the outdoor walkways to your room, not interior halls. Lobby is small but staff was pleasant. I called down the day before arrival to check on prices and the girl who answered was rude so I was a little worried. We were on the second floor and rode the elevator up the first time. The elevator was filthy and we didn't use it again, but we also wanted to use stairs just because it is healthier for you. The room was all redone! New carpet, new furnishings, new paint and the bed was VERY comfortable which I rarely find on vacation. Bathroom vent was loud but bathroom also had been updated. We had a balcony looking over the pool area and also onto beach. The pool was a bit small and way to cold for us old people to get in. They were replacing the deck boards around the pool so the owner is definitely making continual upgrades. There is a indoor heated pool and hot tub which we didn't use either but the area and pool looked like it was kept up. We didn't have any Kleenex and needed more towels so I left a note for housekeeping and everything we needed was there when we got back. Only complaints were the restaurant on Monday didn't open until much later. We are early risers and we wanted a large cup of coffee and my husband made several trips down to see if they were open, it was after 7am before they opened. That is maybe a convenience you get at a larger hotel chain, always coffee when you want it. My only other complaint was the price, I think the Friday and Saturday rate, for what you get was over priced but I also know we paid for the convenience of being on the beach.
Bathroom ventilation was very poor, Shelf over toilet and sink poorly designed, prohibiting you from washing your face using the sink b/c impossible to splash water on your face as the shelf is right in your way. Small pool, Stone deck/walkway areas are in need of renovation as many stones are uneven causing tripping. Toiletries supplied are in a hard plastic, making it nearly impossible to squeeze anything out of them, especially arthritic hands. Noisy A/C unit. Insulation poor, could hear neighbors TV all evening. Staff was friendly though, especially the maid service. If I had known that the Pool deck was being renovated, I would not have booked to stay here. Pool is extremely small, too and the water didn't look clean and refreshingly cool. No complimentary beach chairs, either. Had to rent if you you wanted to sit in a chair @ $35 per day, which for someone on a budget, is not affordable. We purchased a chair for the duration, and then gave it to the desk up front and asked them to give it to someone that needed it. The one positive I will say about this place is location. Right on the beach, and within walking distance to shops and restaurants.
I took my daughter and two of her friends to stay on the beach and this property was perfect! It was clean, the staff was very friendly and helpful, and the location was amazing!! Close to restaurants and right on the beach!
Our family decided to take a spur of the moment trip to Gulf Shores and my daughter chose Best Western on the Beach. At first, hearing the name and seeing how it was set up I thought the worse. The hotel is right on the beach and the room was NOT what I expected. The room was very roomy, the living room had a door leading out to the balcony and so did the bedroom. The bathroom was huge compared to other hotels and the location was perfect. The only thing we had a problem with was the air conditioner bc it didn't get cold enough(which wasn't a problem for me bc I'm always cold lol). We will definitely be going back soon!!
had on ocean side view that was fantastic. this year I decided to have a little me time before the kids got out for spring break. heather at the front desk was very helpful in room selection, giving me peace with a beautiful view. everything was perfect. I really enjoyed sitting on the balcony watching the water as the sun set then enjoyed some time in the pool.
Very clean!! Super great staff!! Wish we could have stayed longer! We were well pleased with our stay!! We will be back!! My parents stayed there too! It was nice because our girls got to share a king bed!! Super comfy!
Great older hotel right on the beach in the heart of town. Well maintained and updated. Fabulous view. Walk to great restaurants and shops. Plenty of parking. Bring beach chairs and towels and a cooler.
We usually enjoy the pancake house but today the service was not that good.the waitress finally came back to the table after we ran out of coffee and water. We were the only customer in there. The food was great, but we had to endure some Male employ using propane language loud over and over he seemed upset in the kitchen. I dont talk that way and dont wsnt my family around that!
Great location for family beach fun! You really stay here for the beach. Bed/pillows/rest was good. Shower was ok - not much water pressure. Pancake place was okay but not exceptional. Our room lacked easily accessible outlets by the bed and didn't have the microwave advertised --- reason for low room rating. Clean - room was but silverware/plates from restaurant had to be returned.
Such a great place. Wow! Those views. Super friendly staff and clean updated rooms. The restaurant call Island Pancake House is a local institution. My breakfast was fantastic! From the minute I walked into the lobby I was greeted by Heather at the main desk. She took care of everything I needed while staying there. P.S. they have recently renovated the East Wing and it looks awesome!! Great job! Thank you to all the amazing staff for making me feel welcome and comfortable. C.Black
I have stayed at this Best Western on the Beach about 4 times. They are DIRECTLY on the beach. Great location, just down from a few restaurants.They are pricey at times that seem odd and cheaper at times that i expect to pay more. Wish they had a ramp or the elevators went to the bottom.
Overall the room was ok but the beds and missing tv remotes kept me from giving it a higher score. The deck around the outside pool is a trip hazard but the indoor pool is nice. Convenient beach access and restaurants within walking distance.
Excellent location. Hot tubs were nice and nice size pool, if the pool had been heated it would have been nice but it was so cold it was not any fun to even try to play in. My family enjoyed walking on the beautiful beach and the friendly staff was helpful when they could be.
Not only is the location great, the beds are comfy and rooms have a great view. Sleeping with the sound of the surf and the breezes off the Gulf made our stay a beach heaven. Location and breakfast at the on site restaurant made for a convenient and comfortable escape to the beach
I have attempted to use Best Western in the past for client bookings. Each time, I have either had NO reply, or was left hanging. I don't want to lump all of Best Western together in on this one, but my experience with Best Western on the Beach, Gulf Shores, was frustrating. I put in a request for a group rate and to reserve a block of rooms and never got a response. Now, I know that during peak season, some hotels can't honor these due to demand, and I'm good with that. Knowing this, I called this location to inquire. The representative that answered the call was distracted, probably by the loudly ringing phone in the background. When I asked if a group rate and/or block reservation was possible, the girl was huffy and rude. I understand if she was busy. I get it. But it got worse when I had to ask her to repeat herself, because the loud ringing in the background was making it hard to hear. She yelled into the phone, "We don't do that!". So, sad to say, I will not be referring or booking any rooms in the future with this particular location...
We actually booked another property to stay in, although when we got there it was terrible. So, we chose to go to Best Western where we always have a good experience. It's always clean, and staff is very friendly. We have learned our lesson!! Best Western it is from now on!!
When it's cold and u just need the sun and sand. Drove all night to spend one day at the beach. This hotel made our trip so enjoyable. Great location, great price, great view. Friendly staff and accessibility to the beach. Restaurant was also great. We will return.
This is an older Hotel that has been renovated. It is very tasteful. I usually don't sleep well in hotels but these beds were amazing. My husband and I were both very please with how well we slept. We had a kitchenette which proved to be very handy. We had room 110 and love the view we had. We would like to stay in that room if we return but I would insist that the exhaust fan in the bathroom be fixed. (VERY LOUD).
I was just "passing through"; but, this is a very nice property. This would be a great family destination. Several very nice places to eat, all within a half mile and several within walking distance. Would definitely consider returning for vacation.
The hotel was clean. The location was right on the main strip, easy to find. There was plenty of parking spots, at no extra charge. The view from my room was great, ocean view! Love the location on the beach! Staff was friendly. I stayed two night and had express check out. I had made a reservation, so check in was quick as well. My room was clean, well equipped. I walked to a location restaurant that had a good choice of foods. It was a very good experience!
Our room overlooked the ocean. We had a room with a stove, refrigerator and microwave. Clean and easily one of the nicer properties despite being an older property. Attached to the hotel is the Pancake House. Super breakfasts!!
Stayed at the Best Western On The Beach for one night before a family gathering on down the beach. It was the most reasonable price we found right on the beach. The hotel staff was friendly and the room was clean. They put us in the older section of the hotel, so the room was not great. Had breakfast in the hotel restaurant. the food was good but service was poor. Had get up and fill our own coffee cups. They were not even that busy.
Beautiful, looks newly renovated, and perfect location. We walked to dinner and return to enjoy an amazing ocean view. Our room was clean, comfy, and quiet. New flooring instead of carpet is a great touch. Staff was great Indoor pool was warm and refreshing.
I stayed two nights to run the local marathon race and was very pleased. I booked an oceanfront suite with a kitchenette and it was an excellent stay. Parking was good. The on-site owner/manager was very friendly and had great recommendations for where to get groceries. Thanks for the hospitality!
Best Western on the Beach is located within walking distance shops, restaurants, mini-golf, and more. Most places are a 4 - 15 minute walk or a 2 minute drive. There is an indoor pool and two jacazzis that are hot and feel good to tired bones. The outdoor pool is clean and creatively designed. There is an old jacuzzi (no longer working) that is used as a kiddie pool. The rooms are clean and the beds are extremely comfortable. The beach is nice and right in front of the hotel. The Gulf Shores pier is only a 20 minute walk from the hotel (by beach. There is a nice shower as you come off the beach onto the property. There are a variety of television channels and wi-fi is fast. I wish it had been a bit less expensive, especially since breakfast was not included. But we had a kitchenette which helped cut our dining costs. Despite the cost, I would stay there again.
With the expert assistance from Heather at the front desk, we decided to use some rewards points to reserve a room for our daughter and her friend visiting from out of town. Heather went out of her way to help us and even upgraded their room. The girls enjoyed the room very much and took advantage of the indoor hot tub which they said could have been warmer. But the beds were great and they enjoyed the balcony and view of the ocean. The hotel was very convenient to our condo for running back and forth. A very good customer experience for these platinum members!
The rooms are fairly large. Comfortable beds. Everything in the room was great. However, at check in the front doors did not work. I had to walk through a flooded patio to get to the side door that you have to enter. The upgrade thats needed is the elevator. Someone got stuck in it and the fire department had to come let them out.
This was our first time in Gulf Shores. Clean-up from the hurrican in Panama City Beach was underway so our plans changed, litteraly, as we traveled from TN to MS then to AL and skirting some of the panhandle of FL, we continued to SC, NC, VA and up the coast back to NY. Good news, our friends were able to move back into their PC home the same weekend, though we were not able to visit at that time :-( So, staying at the BW here in Gulf Shores was a good experience. Our room was clean and comfortable in all aspects; the indoor pool was in a separate building, clean but lacked lighting; the hot tubs (2) were not very hot and there was a boy about 10 years old, who was bounching back between them while his father sat with his smartphone in hand... I felt sorry for the young couple trying to relax and have a conversation! PARENTS, mind your kids! The outdoor pool was a little too cool for us and the "deep end" had very little room to actually swim due to the grotto like structures. Looked interesting, but not very functional. What looked like an outdoor hot tub turned out to be a kiddie pool with a seating area all the way around. I could just pictures kids tumbling off of that! The pancake house restaurant was not that great... supposedly the best pancakes ever or something like that. Not true; but the service was fine and our server was friendly. There are plenty of other places to eat. The only real advantage to this restaurant was that it was attached to the building and in inclement weather, this could be a plus. In nice weather, you can eat out on the deck. The ocean water fun with waves high enough to be sporting yet low enough for this out of shape grandmother! We love to walk the beach as well and so we did. Will we be back? If we are in this area, most likely, as we are Rewards members. It was a great last minute place to book and we were grateful to find vacancy with so many families displaced along the coast further east.
This BW was so comfy and clean, amazing beds, nice carpet, awesome view of the balcony! A plus i didn't know about until we got to our room was a equipped kitchenette! Don't eat at the over priced pancake house, make your own breakfast! My stay was so great, I will always stay here when visiting Gulf Shores! Also, the employee Candy was a southern belle. We just came from New Orleans where the front desk clerks were less than desirable and she alone made me feel right at home!
Great location right on the Gulf. The staff was very good and rooms were very nice with a good view of the Gulf. The weather could have been nicer but enjoyed the indoor hot tubs. The hotel is not only on the water, but convienr.
Clean and friendly hotel. We had a gulf view. Enjoyed sun on balcony in morning and the sound of the waves all day. Be sure to tell Pancake House that you have a room there, will get a significant discount.
Had a really great experience staying at best western. We took a family trip and we loved the view, the rooms and even the staff was so polite and took care of any thing we needed. Can't wait to go back.
My husband and I went to Gulf Shores for a short, three-day getaway and decided to try the Best Western on the Beach. We were very pleased with the friendliness of the staff, the cleanliness and comfort of the room and the “walk to anywhere” location. Plenty of good restaurants and gift shops close by with the best gift being having the beautiful beach right outside the door. The restaurant for breakfast at the hotel was very good and reasonably priced. The hotel also offers free WiFi and good TV channel selections. This was our first time to visit in September and we loved that time of year! The traffic was light, the restaurants less crowded, the sun and water were warm without the stifling heat. We usually rent condos or houses on a longer stay but Best Western is certainly not only an option for a shorter stay, but a longer one as well. It deserves a try!
Love the best western!! Hotel is very clean, and beds are extremely comfortable. Right on the beach, which is very convenient. Also has a pool which is very refreshing after being on the beach all day. Staff is ABSOLUTLEY AMAZING!!! Always go out of their way every time. Made our engagement a time to remember, even decorated our room for us. Highly recommend this hotel, best hotel and close to everything as well, walking distance too.
we love to take mini vacations and best western is the best place to go. from the very helpful front desk (heather) to housekeeping we have a wonderful time. we choose to get beach side room to enjoy view of sunset. the balcony provides enough cover to sit out and enjoy the breeze. the indoor pool is great for the grandkids to swim even if cool outside and the convienance of pancake house in mornings is great
We had a wonderful stay. The location is ideal. The property was well maintained. Everyone from House keeping to staff working the desk were so polite and helpful. We are looking forward to our next visit.
First off, the beaches here in this location are fantastic. Clean, well groomed white sand. Of course there are dozens of hotels sharing the beach. This hotel is getting a little long in the tooth. Not what I'd rate as one to avoid, but just know that it's kinda showing it's age. Seems that there have been a number of "refurbs" over the years and it shows. Our room was clean and everything worked and the A/C was NOT noisy, which is a plus in my book. The desk staff could use some customer service training, however the wait staff at the restaurant were pleasant and prompt. Breakfast was VERY good. We stayed in October and the off season rate was fairly reasonable.
Everything about the weekend at Best Western on the beach was awesome!! The room was so nice and clean. I was so impressed with the layout of the room and especially the bathroom because there was a place for all the extra stuff I bring to the beach. As someone with painful back issues I never look forward to hotel beds b/c they hurt my back but the bed I slept on was like sleeping on air! I got the best sleep in a long time...I wish I could have taken the bed home with me. I WOULD HIGHLY RECOMMEND STAYING AT THIS HOTEL! The staff are so friendly and the rooms are worth the stay!! THANKS FOR A RESTFUL WEEKEND BEST WESTERN!!
This hotel and the staff were perfect for me and my family. The room was great and the view was amazing. Heather and the rest of the staff were friendly and went out of their way to be helpful. Highly recommend.
The check in was pleasant, the room was clean, the place reasonably well-kept; but there was nothing special about it. We thought it a bit pricey for a room not on the water; but we booked late and that's what we got. There is an on-site restaurant--a pancake house--reviewed separately--and it's accessible without going outside, which is a plus in inclement weather. There are two pools. The outside pool, on a very pleasant deck, is just odd. There's no place to get in any real swimming. There is also a hot tub, or what might have been a hot tub; but there is no access to anything to turn on the jets/heat, so it's just a small, shallow pool with seats. The indoor pool, which is shown in their photos, is large, the area clean and there are two hot tubs, or not-so-hot tubs, with anemic jets. The building was also dark, even during the daylight hours. There's in-room coffee which wasn't a bad brand, so that was nice. Would we use it again? Maybe, but only if we were unable to find anything more to our liking.
The hotel is on the beach, a convenient location, and very clean. Note: it was a little expensive since we didn't book in advance. It is within walking distance to shopping and restaurants. We stay at this hotel at least once a year.
We stayed here bc the Shrimp Festival was in town and wanted a quick getaway. The check in staff was so friendly and hotel location was so close to walking distance for most everything. Loved the beach access and pools. So family friendly and easy.
Their prices are way too high for the quality of the hotel. The restaurant was very expensive too, but the bed and the pillows were extremely good. Some in our group got to check in early and pay less, but we
Checked in the evening before Michael made landfall. It was very windy already and evacuees were looking for a place to stay. I have to give a shoutout to Heather who was keeping up with everyone's requests and addressing them quite proficiently even with all of the chaos going on. The rest of the staff was great, too! Good teamwork.
Older Best Western that has been well kept and remodeled. We had a limited view King. (it was a funny lil balcony that looked at a wall but had a small side that you could see pool and gulf.) The bed seemed comfortable (and i sleep on soft bed at home ) it had a microwave and small fridge. Decent sized bathroom. Only loud once in a while when people waited at elevator. Close to the Hangout and lots of other places to eat within short walk.
Over the last few years we have visited the beach each year and even though we have a private condo to stay in, we go out to breakfast every day. After trying several options, we have decided that none compare to the Island Pancake House in selections, quality, service or price on the whole island. Therefore, we now go there each day without hesitation. 5 thumbs up for sure.
This hotel is 6 stories which saves time getting down to the beach. Rooms are so comfy and clean. Friendly staff. Convenient to eating and activities. Did not eat at The Pancake House in hotel due to wait time.
Service was excellent. Breakfast was very tasty, I ordered the Hampton burger for breakfast as well one day. Would recommend that as well. Family type atmosphere. Would certainly visit again and would bring the family again.
We had a wonderful stay. The staff was very friendly and the breakfast was great. The rooms were also very neat and clean. We were only a few steps from the beach. I would recommend this hotel to anyone.
Even though this is an older hotel and a bit tired looking, it is a great family place to stay. The location could not be better, relatively low prices, and the rooms are immaculately clean. Rooms have a full-size refrigerator a stove and a microwave.
Me and my family have a awesome time we go to the Best Western On The Beach everything nice and clean the staff is awesome they go out of their way to help you all the time so its a awesome place to stay Best Western On The Beach
Best Western on the Beach is located within walking distance shops, restaurants, mini-golf, and more. Most places are a 4 - 15 minute walk or a 2 minute drive. There is an indoor pool and two jacazzis that are hot and feel good to tired bones. The outdoor pool is clean and creatively designed. There is an old jacuzzi (no longer working) that is used as a kiddie pool. The rooms are clean and the beds are extremely comfortable. The beach is nice and right in front of the hotel. The Gulf Shores pier is only a 20 minute walk from the hotel (by beach. There is a nice shower as you come off the beach onto the property. There are a variety of television channels and wi-fi is fast. I wish it had been a bit less expensive, especially since breakfast was not included. But we had a kitchenette which helped cut our dining costs. Despite the cost, I would stay there again.
Beach front view on balcony. Clean and comfortable rooms. Staff were extremely helpful. Food was great. Housekeeping was very kind and helpful with clean towels and room cleaning. Highly recommend staying here.
Our trip was a spur of the moment, and we went to Gulf Shores without a room booked. We found Best Western had vacancy and was very courteous for the walk in customer, The room had a wonderful view of the beach and the pool was clean. I only wish the waterfall was working. The balcony was a little warm due to the a/c unit blowing the return air out to it, but it dried our wet swimsuits very quickly for our quick trip to repack.
After arriving to the red tide in PCB,FL we decided to head west to Gulf Shores, AL. This was one of the best rated motels so we decided to book. We weren't disappointed. The room was really big, very clean and the beds were SO comfy!! The pool was nice but I stayed on the beach most of the time.
We walked here to eat breakfast. It was clean, staff courteous, food was great, but when we got the bill, it was expensive. Our dishes were $10.99 each and we both had coffee. The bill was over $31 before tip. With a 20% tip we paid $37+ for breakfast. In my opinion, that's too much for eggs, potatoes, toast and coffee. The coffee must have been $3.50/cup.
Over-priced hotel and restaurant; good location but dated. Bedside lamps shades had holes in the them and were broken; cleaning service questioneable. Resturant food was good but very expensive. A 25% discount is given if a hotel guest but prices are still inflated. I would go to Cracker Barrel and get the same or better breakfast for less cost.
smoking allowed all over the outside area. Had to smell it constantly, especially going in and out of the elevator. management did not move smoking chairs away from the area after we complained about it. Lighting in the room over the table was no-existent. Kitchenette utensils were almost non-existent.
Hotel clean. Room clean. Friendly staff. Close to places to eat/shop. Restaurant only open until noon. Nice pool and beach access. No beach amenities like chairs, umbrellas, towels. Beach chairs/umbrellas available to rent.
Very clean comfortable rooms. The beds are very cozy. Staff was very pleasant. Housekeepping is wonderful. We have stayed at this hotel 3 times and have never had any complaints. Can't wait to visit again.
This was my first time to Gulf Shores and my first stay at Best Western on the Beach! It was a fabulous stay right from the start! Heather at the front desk was very nice and very accommodating! We wanted a room with a kitchenette and ocean view and we got it! We even got to check in early. This place is right on the beach, VERY CLEAN, and walking distance to everything. I will be back and stay right here again! Thanks...it was a wonderful and relaxing stay.
Extremely satisfied with everything this place has to offer & right on the beach! Nice clean & comfortable room, adorable decor with all amenities you could need & walking distance to restaurants & shopping!
This was our third time to stay at the best western and it's great every time! It's right on the beach so we can walk downstairs and be on the beach! Great location! Within walking distance to The Hangout so we walked there during the music festival.
We checked in Wednesday, September 5th, and were even able to check in early apparently, which was great! Heather helped find the best deal for us and we ended up getting a jacuzzi suite with gulf view! Thanks so much
We spent several days in one of the cabins across from the hotel. Decor was lovely, the rooms spacious, but the hospitality we experienced with the little touches was over the top. Yes, I will stay again!
The room was very nice, with an amazing view. The service at check-in was great. The amenities and pool were very nice as well. The restaurant was good, but the service could have been better; although the food was good.
Hotels.com relocated me to best western at 10pm Friday. Wife and family were not happy with hotel and we stayed elsewhere. I was told by manager no refunds at 9 the next morning no exceptions. Unreal. I don't have this kind of money to throw away. Beware
Nice location on the beach within walking distance to many nice, fun restaurants, shops and entertainment. Hotel was comfortable and clean. Beds are extremely comfortable. Restaurant had good service and food.
Love this place. The staff is super friendly and highly accommodating. They greet you with a smile. This is one of the most well maintained Best Western hotels I have been in. Every thing is updated and clean. The restaurant has really good food as well.
You can't beat the staff at this hotel. Extremely nice. They will go above and beyond making sure your needs are met. The hotel is clean and its a great location. Right on the beach. I would stay here again!
I saw reviews saying the bed was the best they ever slept on, but our bed was hard and uncomfortable, although the pillows were great. The linens were rough on my skin. They did not feel soft at all. I'm not sure if it felt hard because I'm used to my memory foam at home. We stayed in a king room on the ground floor. The tv was average sized with poor audio. The outdoor pool was somewhat small and in need of an update, the indoor pool and jacuzzis were large and nice. Because of being on the ground floor I was disappointed with the view. All you could really see was the pool and patio and a outline of the beach. You can see the hotel is older and they have made some aesthetic updates, but it was just somewhere to sleep while we enjoyed the beach for a weekend. In my opinion the photos from the website are very misleading. I've included some of my photos (ignore all our junk in the pics)
Overall nice stay. The room was clean and comfortable, but the bathroom has a weak flow in the shower and the shampoo, conditioner, and lotion does not have a pleasant smell. Rooms over the pool prevent viewing the ocean at night because the lights from the pool (which are never turned off) shine in ones eyes when standing on the balcony.
Nice clean spacious room, two double beds, kitchenette, small but adequate bathroom, sea view with balcony, perfect for a couple of days by the beach. Just walk across the sand to the sea. Sun beds and umbrellas cost $30 per day. Indoor pool with spa tubs, outdoor pool with sun loungers. Pancake restaurant for breakfast or make your own in the room. Plenty of cheap seafood restaurants nearby.
I can in today from out of town sad because of the initial hotel that I had purchased. From the time that I walked in to the end of my experience ASHLEY was kind, empathetic, and compassionate. After telling her about my experience she really made me feel better about my trip. This trip was for my mom and aunt's birthday and we wanted a beach front hotel on the beach. After ASHLEY'S and I interaction I was hugging and crying on her shoulder. ASHLEY was truly a blessing to me and really appreciate her. To management please read my experience and give ASHLEY a raise because we are coming back because of her GREAT CUSTOMER SERVICE. On top of that the rooms are very nice and up to date!!! Thanks again ASHLEY for making our trip the best!!
We stayed 3 nights and it was a great experience! We saw dolphins right from the hotel room! The rooms were very clean and staff was friendly. Would stay again. The only suggestion to make it any better would be free breakfast.
The price was much too high. It was $800.00 for 2 adults, for 2 night's. I was quoted a price of $622.00 total, for a beach side room for 2 nights, prior to my arrival. What changed? I was stuck once we had already made the trip.
We stay here 1-2 times per year. Never a let down! Very clean and convenient to everything in town. Not crowded. Staff is AMAZING!! Always a great stay here. You won't be disappointed. Lolo at the front desk went above and beyond to accomodate.
This is the second time I stayed here. Both times were great. Wonderful staff ready to help anyway they can. This is my favorite place to stay at Gulf Shores. It was very clean with very comfy beds. Plenty of pillows.The kitchenette was great. Full size frig., stove, & microwave. Very useful. Will be staying here again.
Service was excellent from the time we made the reservation until we checked out. The rooms are the typical size for a beach stay. Ample. The room was clean and room service excellent. The hotel is located within walking distance to great places to eat, package store, shopping and of course right on the beach with a great view of the ocean. The Pancake House was perfect and delicious. What I like best is the location and friendly atmosphere.
I chose this hotel because it was on the beach but cheaper than most of the other hotels. I was pleasantly surprised at how wonderful my stay was. The staff could not have been nicer or more helpful. The hotel is older but I didn't feel it was a big deal. It is clean and they have made (and are still making) improvements to keep it up to date. I chose a room that had an ocean view and it was nice. The balcony is large enough for maybe 4 people to sit. It comes with two chairs and a table. Great view of the beach! I watched dolphins swim from there while relaxing after a day at the beach. The bed and pillows are very comfortable. The hotel is very close to many shops and several restaurants. You could easily walk to “The Hangout”. I plan on going back each year to celebrate and say goodbye to summer. It is a ten in my book :)
I can't say enough about this place and my visit. We just spent two days, one night there on our vacation. We had access to all amenities until our room was ready and the entire day after we had checked out. They had an indoor pool with bathrooms for changing, as well as an outdoor pool. The rooms were clean and very nicely decorated. Heather at the front desk was an angel from heaven. I watched her deal with a rather testy guest with professionalism and grace. She helped me upgrade my room to assure my children had the best "first time at the beach" experience. They were blown away, never having had a room with a balcony to open out facing the Gulf. This may seem trivial to some, but it was special to us. Any requests I made from the front desk were accommodated promptly. Additionally, it is in close walking distance to many of the popular stores and restaurants. This will always be my go to destination in Gulf Shores.
My wife and I stayed at this hotel 20 years ago. We loved it then and still love it now. Our kids are married and they are staying at this hotel as well , when they visit the Gulf Shores area. We ill continue to come back every chance we get.
upon arrival i wasn't pleased with room but staff gave me a bigger and better room ,the only downside to this area is no room service or enough places to eat in comparison to as many ppl staying in hotels
First of all, this hotel is way overpriced. We stay for $400 a night and it was an absolute vacation from Hell! Nothing in the room work the way it should and after getting everything unpacked they decided they would move us if we wanted to move. When you been on the road for 11 hours and had a horrible experience at check-in just unpacked everything you do not want to move to another room. The owner is very unfriendly and so is his staff during the day. There is some woman who you can't understand who calls you honey every single thing she says but honey is the only words you understand. The hotel room was far far worse than I ever expected a $400 hotel to be. They do do not have laundry services there either. When you check in no one takes you around I didn't even know that they had a pool for two days. This place is awful! Do not go there
We expected clean and spacious based on the pictures online; it was the opposite. The exterior, halls, elevator, and stairs were gross! The rooms are cramped, the bathrooms are tiny!!! The kitchenette was a total joke with minimal, random, junky supplies. The pool is small and not appealing. Housekeeping barely spent a minute in our room and sometimes skipped us. I'd never recommend this place to anyone.
The location is great but the room was nothing to brag about. Is is old and out dated. I really like to stay with best western and I am a member, but they need to really work on this one, I was really disappointed. At the end of the day after playing on the beach you just want to come back to the room and get clean and relax. The Tv didn't work right, you could hear everything our drunk neighbors were doing through the very thin walls and out in the hall ways. The pool area was clean, but you could tell it was really old and needed an update. The bed was comfortable though. Just really disappointed with the place especially with the high price you pay.
Took the grandkids for week of fun in the sun. We stayed at the best western in the beach.Heather at the front desk was very helpful in getting us checked in. We had a beach-side room with great view of the water and balcony we could sit on to watch the sun set. They have great pancake house in hotel for breakfast the kids really enjoyed.
After having our room canceled at another hotel down the street, we were able to find vacancy at the best Western! The staff was very friendly and accommodating! The hotel was very clean and quiet! Our room had a beach/pool view and we loved it!
The beds are so very comfortable. Great location, great staff friendly and efficient, cold air conditioner. Easy access to the beach and wonderful beach view balcony. Can't wait to return. A staff member called prior to my arrival inquiring if I had any requests and my planned arrival time.
Great beach view but to pricey for the age and condition room was not cleaned while we were there. Water pressure was awful. The restaurant was a joke bad service and even worse food employees were never at the desk and one had her head laying on the desk asleep.
Awesome experience nice and clean rooms excellent service by (Ashley & Lolo)looking foward to a nice and relaxing stay with my kids and and husband. Also an excellent view of the ocean beautiful sand and water.
The hotel's appearance from the outside is not very appealing, compared to the surrounding condos and complex, but the lobby was nice and so was the room. This hotel does not offer the traditional continental breakfast but there is a restaurant and no hot tea/coffee in the lobby. Very easy access to the beach and volleyball net on the beach with chairs set up already, also. We would stay her again for a quick get away where we wanted to hang at the beach.
The hotel was very clean and the staff is great, very friendly and made sure our stay was pleasant. Staff was very helpful and gave us information about activities in the area, as well as good places to eat.
Loshane had made our stay so wonderful! She was absolutely friendly and so helpful, as well as all the other staff. Anytime we had a question about any activities or good restaurants nearby, they gave us good recommendations on places. Our room was very neat and clean as well, along with a beautiful view of the beach. We will most definitely be booking with them again for our next vacation on the beach!
Stayed one night driving home from Florida. Found the Hotel to be very nice. Very Clean and modern rooms. Outside pool area is very nice. Staff is friendly, I cannot think of anything that would have made the stay better. If I return to the area I will definitely stay here again.
The pools outside are dirty. Not only the pools though. Cannot figure out what all of the brown stuff is around the pool that the pool guy stands and just shakes his head and scuffs it out of the way with his feet. The hotel smells musty or moldy. No drawers to put your clothes in. We have 2 adults and 2 kids. The view of the ocean is good but that is it. Very disappointed to say the least of the cleanliness. Would not recommend this hotel to anyone.
Hotel staff was very kind and accommodating! Room was clean, pool was nice, easy walk onto the beach. Chairs are available for rent, (should be free if staying at the hotel) The pancake house located inside the hotel has delicious food! Family friendly.
stayed in a double king room. seemed pricey as no continental breakfast and basically no extras. $269.00 a night for squat. Room and AC leak in floor and smell like it too. stayed 2 nights and they took whopping $40 off bill. at internal restaurant and it was ok. Very nice people working there and bed was very good. Clean room. bathroom for a double king was smaller than a "Johnny on the spot" port a pot. Looking for better place next visit. Cars with no parking permit filled the spots for beach access. with over $500 in bill had park away from motel.
Excellent location. Great Staff. The Hotel is Older but Clean. More Bell Carts are Needed & the Elevator Needs Updating, Including Air. But Being on the Beach Compensates a Few Inconveniences. We would stay again.
I cancelled because of Alberto. We went to Gatlinburg, Tennessee instead. We rented a cabin through TripAdvisor. It should show on your records as well. Maybe next year a beach vacation will be in the cards.
We had a great long weekend with family and the grandkids, beach was red flag but that was ok and it was close to all activities and restaurants for the family to enjoy, A good laid back weekend. Enjoyed our family time.
My family and I stayed here last night and were not happy guests. We saw several cockroaches in our room...disgusting! The hotel is on the beach so that's nice, the room was clean, the elevator was very hot, super slow, I'd stay at the Perdido Beach Resort in Orange Beach...WAY better, definitely worth paying more...I refuse to stay in a room with roaches!
I did not research this location but went by the pictures online and was excited to be staying on the beach. However, the place is clean and nice. I had hoped for an outside pool with a view of the ocean but the pool is indoors, enclosed and on the opposite side of the beach.
The beach is beautiful! We opened our door in the mornings to listen to the waves as we prepared for the day. We enjoyed being able to walk everywhere (shopping, ice cream & restaurants). We had a wonderful time and hope to come back.
I have been to the Gulf Shores 2 times in the past few months and we stayed here both times. The rooms are very nice and clean. And the bathrooms are very spacious and clean with a big tub to soak in after a long day on the beach. This hotel is located right on the beach which is very convenient. They also have a beautiful pool to lay at as well. The hotel is also walking distance to many restaurants and hot spots for night life. Also walking distance to the souvenir stores. Parking is also very convenient. The Pancake House has delicious breakfast everyday, love the pancakes!!! Front desk is very friendly and accommodates anything you may need. A huge thank you to Heather at the front desk. She is a very friendly, sweet lady who helps us with anything we may need. She goes above and beyond anytime we need anything. Thank you Heather for making our stay extremely amazing both times. I would HIGHLY recommend this hotel any time you stay at the Gulf Shores. You will not be disappointed.
When visiting for beach vacation.. Beds.. Ours was slanted and uncomfortable.. Pool area (both) could be cleaner.. Breakfast pricey.. Overall for the price, could have been better.. Navigation around the hotel never explained.. Beautiful view and met some great people..
I come to Gulf Shores every year to visit clients. Each year I pick this hotel. Not only am I never disappointed, but every year, I am surprised by new upgrades. I would love to spend a summer month here. But business does not permit it. I am grateful to have this time tough!
Great location. Comfy bed and friendly staff. Breakfast at the restaurant was a little slow but good food. Enjoyed the quick getaway with my husband. Internet was really fast and beautiful views even though I didn't have a oceanfront room.
the staff were friendly and accommodating. The room was very spacious, clean and had a balcony. Property is on the beach which allowed quick easy access to the beach and ocean. The stay was outstanding and would definitely stay there again. The Restaurant had excellent breakfast. Highly recommend this Best Western.
Loshane at the front desk was so sweet and so helpful to our family. She gets 5 stars ! The hotel was clean with super comfy beds ! Several pools and hot tubs. Delicious pancake restaurant on ground floor and walking distance to beach. We loved it !
Awesome balcony views of Gulf. We were vry happy to just sit and people watch. Morning and evening long walks on the beach just feet from us. We were extremely surprised at thie hidden gem of Gulf Shores. Bills on the Beach is amust for casual eats. Bloody Mary with the works is an experience and a meal
Hotel is located directly on the beach with convenience stores within walking distant. I had noisy refrigerator in my room. Called hotel staff and refrigerator was replace with a new one right away. Room was very clean. Hotel staff were very helpful and courteous.
very close to things and the beach was not a long walk to get to it and the place was very clean the pools hot tub was great would stay there again the staff was great we had a very good experience and great stay
We wanted to spend a couple more nights where I was warm before heading North to our home state and snow storms. We stopped to see if they had rooms and they did. The ones facing the beach were $139.99 per night and the ones facing the street were $119.99. We decided to splurge. Our room had a mini kitchen, two burner stove, refrigerator and microwave. We picked up a few things at the store. The last night we went to the Shrimp Basket for dinner. We stayed in room 201 and had two Queen size beds. A bit pricey but we enjoyed it. No free breakfast offered here but the is a waffle restaurant.
One girl at the front desk was nice and the hotel was on the beach...now for the bad. One male employee never said a word to us and we saw him a few times. We came in one night and there was a "friend" of one of the girls working at the front hanging out talking about his time spent in jail. They didn't clean our room one day and when we called the front desk nobody seemed to really care. I guess you get what you pay for.
We loved our view of the ocean, The staff here were just super! I want to especially give kudos to Loshane aka Lulu. She was very helpful and a pleasure to talk to, Her advice and help were great, Give her a raise, On the negative the swimming pools were very cold. The ocean was warmer. The location of this hotel was excellent. We did not want to drive around once we arrived so we ate breakfast in the hotel's Pancake House all but one morning. Good food, good service, good view. Better yet we were able to walk to several restaurants for lunch and dinner.
Unhappy with service and room - the room smelled and the remote didn't work. I asked for febreeze and I also asked for housekeeping to clean with bleach. They barely even cleaned for our second night stay.
I booked a limited view room knowing it would be limited but didn't realize that if we sat on our balcony we would be looking at a white concrete wall!! We even paid extra for that! Very disappointing! We wanted to make sure others realize this and honestly we would have enjoyed the street view just so we could have relaxed on the balcony. The best thing I could say about the hotel is that the location is nice but so is many of the other condos/ hotels on the beach!
We took our grand daughter to the beach for spring break and stayed at best western on the beach. heather at the front desk was very helpful and sweet as always. Even tho it was too cold to swim we took walks on the beach and sat on our balcony facing the water. Our grand daughter enjoys the pools and the beach when the weather permits. hopefully our next getaway the weather will be warmer.
First night arrived and had to pay top price of $369, plus tax, plus $250, plus $20 a night for a cot; Bringing our total to over $1000.00 for only 2 nights! We check in, Go to the room and the suite we were supposed to have the one we reserved was a standard tiny room! 2 bed tiny tiny bathroom tub was clean but small! for the price we should have had the presidential suite but no we had a tiny room. Bathroom would barely fit one person!!! The tiny room which stunk so bad because the 2 garbage cans were directly right in front of the door the only entrance and only access to room. the coke and snack machine was also located in front of our door. Every person getting a drink was loud and disturbing plus when you opened our door you either hit someone got hit by someone or they looked into the room and could see it all, they see inside your bathroom and room so no privacy! The staff that evening were "not able" they said to move our room to get us out of the nasty smell that had absorbed into the room., instead they offered to change the garbage bags.could have moved them and cleaned them but no they did as little as possible and changed the bags so They did but, unfortunately no change in the smell!! They would not move the garbage so the trip was continued with a terrible smell of garbage inside the room every time a door opened it swept over the room causing my son to puke every time with entry of the room the smell was horrible. He could not hold any food down the entire trip and we tried to stay out of the room as much as possible, but with young kids they need lots of time in room to nap and eat bath etc but we could not eat via the smell. we spent so much on the room and without any other available accommodations we were stuck there!!! i did the best i could but we were forced to shower in cold water until the last day we were there they turned up hot water heater and then finally hot water so we woke up the last day with little time until check out but with three days 2 nights without water we all wanted to shower so i asked front desk to accommodate us with a late check out so we could enjoy a shower for 1st time on trip they offered us a petty 150.00 refund and a extra 15 min of check out. Obviously that was not enough, so i asked to purchase the time to shower with hot watr by paying late check out or half day or another day even though it was absurb and dis tastefully rude not to at least let us bath before the 5 hour trip home but no we were no allowed to even pay instead they called the police to vacate us! after i had offered to pay for late check out to allow time for myself my husband and our kids to all bath and then leave but the General Manager vulgarly threatened me and said it was not his problem that we had no hot water he said the hot water was fixed the night before but when we went to sleep late it was still very cold i know because the cries of my kids as i had to bath them in cold water to remove as much sand as i could as fast as possible, still pierces my memories! . my husband asked to turn up the hot water the first day they said they had no access to the hot water heater they said only an authorized maintenance worker could,so we even offered to pay for an emergence person to be hired to fix the problem! We were so very desperate for a hot bath for my son who was healthy and happy upon arrival to hotel but the second we walked into the room room 121 he vomited from the smell and continued to get sick from entry into the room in middle of the night he would wake up vomiting and every time the door opened the smell would cover the room and as it swept by him he would vomit again! everyday until departure! he could not even have the comfort of a warm bath not even a cool bath no the water was freezing cold. it pierced my skin as i showered for 30 seconds all i could stand, it was so sad, my babies were begging for a bath to get their raw skin cleaned of the sandy beach! my husband was ill the whole trip without a shower no suite which put us in same room as kids when we were supposed to have a two room suite so no romance with kids 2 feet away vomiting all night! second night my daughter started vomiting and by the last day we were all green faced and disgusted! worst ever in all my vacations i never been treated so terrible even the house keeping staff tried to stand up for us to the gm expressing concern that" he should let us take our time to shower " but no he said in 5 min he would be calling the police that was around 12pm check out at 1130 i had told him we were leaving but we had lots of luggage with Easter baskets and vomit on all the cloths no laundry accommodations etc. we asked for a bell guy to help but no service exsisted! asked for a cart to help and they brought one up after a long wait of 40 min then he came into our room said we were not to close our door its to remain open until we left. that we had 5 min to get out of his hotel!!! it was humiliating and he did in fact call the police as i finished searching for my little girls lost shoe which was wedged under the bed somehow. i was already out of the hotel room walking to elevator as the 3 police officers were headed to room i spoke with one as other 2 checked thw room which i had left smelling better than when i arrived expressing what really happened they said i should file a civil suit to refund our vacation expenses, the officer showed compassion and any human deserves the right to have a hot or even warm shower on vacation but instead we were treated like criminals for taking too long to get out of this room that was over priced over rated and not even close to the appearance on the pictures! but i hope this review will get the attention of someone with authority to fit these problems and make it right for my family for spending our vacation savings on a horrible stay that could have been prevented by a caring staff that could have changed our room turned up hot water or call emergency maintenance and been kind instead of mean and insulting!!! A solution would have cost such little effort and they refused us any help!!!! i will give credit to . the housekeeping staff was nice and helped as much as they could without being fired. they spoke up discussed by the GM behavior knowing our struggle they told him he was not right to give us time and instead of being mean give us the courtacy of a shower but no we left without showers i did take time to shower my kids but my husband and i left without a shower! He was a very rude person and he had 0 compassion for our Easter being ruined. the hotel was empty that day we were leaving so no excuse for this behavior the man at front desk was rude the general manager should be fired!!!! if i owned this place id evaluate the staff keep the house keeping they make this place better they were nicer than other staff and was upset with way manager was treating us gm said he was not informed till the day of our departure but the staff at front desk was told 1st day again the next morning and over and over again until they actual did finally turn up hot water heater a petty problem that was easily fixed but the staff didnt even bother to make it happen!!! I have never been treated so badly. When my husband told them they should have fixed it right then the front desk had the nerve to tell him there is showers out side pool which is located out side really something needs to be done about this and we deserve a better stay and vacation we were so unhappy with our stay it was not worth price we had to pay over all worst vacation ever. the staff could have done so much with little effort on their part but they chose to do nothing at all ! House keeping i believe was the ones to fix problem but unfortunately it was day we were leaving and the damage was done our health was paying the price and continues because we are all sick from this trip and i hope we will be better soon been home 1 day 1 night and still feel bad. my number is 2055726956 i am hoping someone will call to try to correct this ill keep the review updated to see if anyone from this place cares at all! As i was refused the numbers or email Or any contact to the owner or boss ill be looking up this information tomorrow to contact them directly. this issue needs to be handled so noone else has to experience this! As a business owner i would always want to know if my employees treated my costumers this way! Id be anxious to correct this so i could be informed of how server this is and will eventually drive your business into the ground! Christal and Matthew Pridmore 2058955888
The kids & I booked a 4 day stay at the BW on the Beach for Spring Break. The hotel is located directly on the beach, and if you have an ocean view room, the balcony view is great! Parking left a lot to be desired, especially later in the evening. Check in was smooth & easy, but not overly friendly. We were on the 3rd floor & sometimes it was easier to just take the stairs. The room was adequate with a fridge & microwave. Towels were scarce but we were given more when we asked. Bathroom was clean & had toiletries, but the shower curtain leaked all over the floor no matter how careful we were. The water was hot though! Our balcony view was amazing to wake up to every morning, over looking the pool & ocean. There is an outdoor pool & indoor pool/hot tub. Breakfast IS NOT included as it is at most locations, but they do offer a pancake restaurant that seemed pretty busy. The only downside of our visit was probably the noise level. You can hear the wind gusts, traffic from the main drag & noise from the pool/beach. All in all it was a good value for the price & location. Would stay here again!
Pictures do not show the truth. This best western is not meeting the necessary standards for guests. The only thing good about the hotel is it is directly on the beach. One red head lady in particular was very unhappy and rude right as we walked in the lobby. We checked the room out and it was recently renovated, but done poorly. The room smelled of smoke and many more things. We tried cancelling for the 2 nights we booked to stay their. We booked through hotels.com. We met the owner who was refusing to cancel the room for us after finding out that hotels.com and the best western were discussing on the phone. The lady helping us was very patient and polite. We came to find out that the owner was the one who was not cancelling the room and lied to us. We eventually got our money back from hotels.com and they did not give sales to the best western. Overall, I will NEVER stay a hotel where the owner is lying straight to your face and won't give you your money back. He should know that his hotel is dingy, stinky, and rundown. And find a new front desk person.
Booked 2 nights at this hotel. We were not greeted and the lady at the front desk was extremely abrupt and unfriendly. There was no welcome and she appeared to be angry and not wanting to b there. This hotel was rated 3 stars and we were shocked at how run down and odor of urine in the hallway. The room was not much better. We booked thru hotel.com and tried to cancel. They called owner who refused. We met the owner who said that we got a special last minute rate. He did relent and said he would cancel if hotel.com called him back. I arraigned this and hotel.com said he was again refusing to cancel. The wonderful lady on hotel.com spoke with her manager and they would reimburse us and would not submit payment to this hotel. For 50 more a night we went from 1 star to 3 star.
Our visit has been wonderful. Loshane really helped us with any difficulties, although few, that we happened to have. She would always greet us very respectfully and with a smile. She made us feel comfortable away from our home with conversation that most people don't really contribute to. We have enjoyed our beautiful and happy stay at the hotel, and Loshane just made it even better.
Wonderful place to stay! Clean room! Direct access to the beach! Have enjoyed my time here. Front desk Loshane was delightful, knowledgeable about local places and a joy to meet! Will return in the near future!
Located right on the beach which is great , had an indoor pool and 2 indoor spas which is nice for March since is still chilly outside , but my issues are : tried to get ice at 9:52 Am and when I called the front desk was told the machine doesn't even get turned on until 8:30 so basically if you want ice your gonna have to go down to the restaurant no ice for your morning soda :( , also booked a double room for 3 people only had 2 washcloths and 2 towels called the desk for towels and was told they were out and I'd have to wait for maintenance how are 3 people gonna take a shower with only enough towels for 2? Our room looked like it had been recently renovated and wasn't quite finished which for $225 per night + taxes and fees I expected more but I did have a great view and balcony
We stayed here 2 days and it was great staff was kind. The Kids loved the indoor pool and spas great for the cold . The restaurant is great for early morning breakfast . Its in a great walking distance location on the beach . Will be staying again in the future.
My son and I went for breakfast at the Island Pancake House and it was amazing!!! There are over 100 restaurants from Gulf Shores to Foley but none with the customer friendly staff and amazing view!!! It was raining and I still loved my view !! I can not wait to sneak away and stay at this beautiful hotel.
The view was beautiful, the room was spotless. Also, the staff were very approachable. The Island Pancake House is attached and awesome! Both pools & hot tubs were very inviting. My kids love being to walk out on the balcony every morning.
First stay. Great location on beach. Very clean. Very convenient parking. Can park right at door! Friendly staff. Has restaurant onsite with breakfast and lunch. Nice pool area. Enjoyed our stay! Will return.
Gulf view balcony was perfect. Our room wasn't ready on time, but they gave us a free breakfast on the house. Parking is on site. Good food at breakfast restaurant on site. (Breakfast is not included)
After spending time in Nashville and New Orleans, we wanted a few days of relaxing. The hotel actually exceeded the expectations. The staff did not. My wife had a work call during the morning so we didn't want the cleaning staff to interrupt so we put the "No Service" sign out. We removed the sign but no one came. When checking out I could not find a cart. The woman at the desk told me I would have to search the hotel floors for one or carry my stuff. Really? In all my years I've never faced that. Wow.
My boyfriend and I came to Gulf Shores to celebrate my birthday. Finding a decent priced hotel was a frustrating but we finally found Best Western which was more in our price range. Upon arrival, we were generously greeted by Candy Overstreet, who was super sweet to my boyfriend and I. Checking in was quick, easy, and our view of the beach from the room was absolutely beautiful! The elevator also leads straight to the beach which is very convenient. I would highly recommend this hotel and will definitely be back!
This was our second stay at this hotel. The rooms are clean and the gulf-view balcony is perfect for relaxing. We were here to stay for five nights and were surprised that there was no dresser to unpack to. The price was reasonable for a waterfront property. There were at least six restaurants within an easy walk.
Took a last minute, spur of the moment trip to Gulf Shores. Heather was AMAZING in helping make our reservations. We were planning to arrive early and asked to check in early if at all possible. Sure enought Heather had our room ready when we arrived. Room was clean and comfortable and had everything we needed / expected. Conveniently located and right on the beach. We were not disappointed in our stay and will not hesitate to book again.
We stayed here for one evening when we first arrived to Gulf Shores. Hotel is right on the beach. We were there over Fat Tuesday and didn't realize it at the time, but the Mardi Gras parade went right by the hotel. Was very convenient. Rooms have a small kitchenette in them, bathroom is a bit small, but for the price of this hotel and the views/location, the value is great.
This is an excellent hotel on the beach. The room is updated and very clean. We enjoyed the view of the beach from our balcony. We were able to extend our stay with the helpful desk clerk, Candy. She was very friendly and took time to answer our many questions. We will return to stay in this hotel and highly recommend this hotel to others visiting Gulf Shores. The restaurant Pancake House within the hotel is very good with a large menu and friendly staff.
This hotel is located on the beach, great value for that. I didn't try breakfasr however I am sure it's awesome! Hotel was quiet with friendly staff and housecleaning. I would probably stay here again if looking for cheapest beach front available. The only downside to this hotel I noticed is if your staying in the west end of the hotel, you are not able to see the sunset because of the building beside it (it is built closer to the gulf by 50 feet or so). There is also a microwave in room, however, no refrigerator. Hope this helps! Enjoy the gulf!! As always, pics included. Thanks!
Stayed here for one night passing thru Gulf Shores. Ask for a ocean view, it was beautiful. The room was very clean, fairly updated, and beds pretty comfortable. Nothing fancy, but just fine. Staff was very friendly.
The staff here were attentive, friendly, and remarkably professional. The room had a very limited ocean view, but I didn't expect more for the price I paid (rooms facing the ocean were available, but more expensive). Room was modern and clean and the breakfast had plenty of quality choices. I especially liked the large breakfast room which overlooked the beach. For the price of a highway motel, this place made a brief stopover feel like a mini-vacation.
You might do better with another hotel. Towels from Walmart and thin. Bathroom really small, complete with a shower that someone over six feet will almost got the ceiling in. Also on the bathroom, a shelf above the sink keeps you from comfortably doing much of anything with the sink. If you want a room overlooking the beach, make sure you ask for it. Not every room does. Ours overlooked a parking lot. Upsides - right by beach, free parking, walking distance from cool restaurants and souvenir shops, and nice staff.
We had just finished a home renovation and needed a break. Booked a hotel that appeared to be on the beach. It wasn't!Left the hotel because of moldy smell in room . My wife was very disappointed. Best Western took us in and gave us a great room at a very good rate on short notice. Thanks Ashley
We are from Kentucky and have been visiting our aunt in Elberta, AL for a few years now. We chose Best Western last minute, and have no regrets. This hotel was very clean, staff was exceptionally helpful, beds were super comfy, and the gulf view was the most peaceful I have ever experienced. Thank you for a wonderful stay!! Will definitely book another stay with our whole family next year!!
It was great. We really enjoyed the views, location, and how spacious the rooms were. The employees were very helpful and kind. We will definitely be visiting again. It's hard to imagine a better stay.
Don't waste your time or money staying here! I was charged TWICE and once front desk was confronted the desk clerk was highly rude. I'm still fighting them about the double charge!! Never in my life have I been treated so rudely by the front desk!!
I have stayed here every year since 2004 .never been disappointed with the staff service are the motel . My traveling carry me across the south . I stay in more motels than I can keep up with this is the only one I would like to buy the mattress out of and I have stayed in nearly every room
We spent one night here right on the beautiful beach. The desk clerk was very friendly. The room was clean and the bed comfy. Each room on the beach has its own balcony. We slept with the door open all night listening to the surf.
Big cockroaches outside and around the building. Little ones in the room. Room smelled musty. Was nice to have a full frig and stove and oven. Also right one the beach was nice and fishing wasn't bad right out front.
The staff was friendly and professional. Location was perfect. The price for the room was great. We stay at this location every time we visit and are never disappointed with the room or the service. We will continue to visit this location in the future.
This was a great place to stay. It was very clean and room was well stocked with everything we needed. The staff was very helpful, and nice to us. Everything was very smooth from check in to check out. Out stay was just like being at home. Would stay again. Loved our beach side room.
Great location and the room we had was huge! While we did not have a balcony, our room was as large as our who,e upstairs of our lake house. The staff here could not be more friendly and helpful, the hot breakfast was nicely done and well attended. The only thing I was not impressed with was the pod coffee maker in our room. That problem was solved by the wonderful man on the front desk in the morning. Thanks Joe for the real Java! We highly recommend this nice hotel. Thanks to all.
We stayed here over the past weekend and loved it! Very convenient to everything. Our room was clean and very comfortable bed which was awesome! Had a great view of the gulf! We will definitely be back soon!
Good hotel. Rooms older but in good shape. Staff friendly. Beach is great, very clean. Good location close to restaurants and stores. Walking distance to a few. Both pools were clean and have lots of seats around.
We so enjoyed our quick trip to the beach. This was the perfect hotel. We love the location (close to everywhere we wanted to go), loved the staff and their hospitality along with attention to detail. We also loved the hotel which had all the amenities we needed to have a refreshing and revitalizing trip to the beach.
I always have an amazing stay at this hotel. I will definitly recommend this hotel to all my friends and family. The location is excellent! The restaurant is amazing as well. Very clean!! The staff is very helpful and nice!
Everyone / staff / owner they were all great people, this was a great stay didn't want to leave ! Very comfortable bed #10 and the best veiw of the gulf a great place to kick back ! I've stayed at 50 BEST WESTERN hotel's this year threw out the USA and will tell ya , this hotel one of my favorites for sure ! Owner and staff just a great group of people .Rooms were large clean and the beds very comfortable,no problems here !
This Best Western has been our favorite motel on the beach since 2012. Staff is always friendly and helpful. Ocean view rooms have balconies with lounge chairs and tables making it a wonderful spot to rest and watch the sunrises and sunsets.
Very impressed with comfort and convenience this hotel had to offer. Could almost compare it to an all inclusive. Everything we needed was right there. Beach was so close unlike the big high rise hotels. Beach was literally your back yard. Will definitely go back again. Would encourage anyone to try it. You won't be disappointed!
Great location and right on beach.Nice pool area but one day group of young adults took over most of space with very loud music and towels etc on most chairs by pool. Reported problem as several others were complaining. Came back later nothing had changed. Housekeeping very nice. Room large and clean.
Great location hotel needs to be updated, needs to take credit cards not just cash for store in lobby, restaurant was okay better service, tiny bathroom in the rooms above the garage area over all an okay stay
Never been to Gulf Shores, location was great, on the beach, clean, private balcony, comfortable and nice. Was not impressed with the restaurant, so we went somewhere else. They took too long to seat people. The hotel itself was great though.
Our spontaneous beach trip was everything we wanted it to be. This hotel is right on the beach and perfect for a quick getaway :) It has a pancake house in the lobby that was delicious, and is in walking distance to the Hangout and Sea-n-Suds.
Great hotel. Excellent value for beach front property. Service is outstanding. Spend a little time eating breakfast, it is wonderful. It is worth a little extra to have a room that overlooks the ocean.
Our view was amazing, the beds were the best I've ever slept on in a Hotel. The Pancake House is over priced for the quality of food. There is no Gym here so I was disappointed and the Hot Tub wasn't hot.
Awesome place to stay for an 'on the beach' getaway. Clean, quiet, private, and enjoyable. Hotel amenities also make the stay pleasant. The staff are professional, kind, and accommodating. Very impressed with the cleanliness of the entire hotel, including the parking lot. They seem to take great care of their facilities and beachfront. That means a lot to guests, and keeps them coming back. A great experience, and highly recommend them.
Older Hotel, but updated and clean. Loved the balcony and able to walk right onto the beach. The staff was friendly and helpful. Was close to good restraunts and close to Wrangler Outlet Stores and loved the large Old Time Pottery close by in Foley. Liked the small town Gulf Shore and Orange Beach.
After reading a lot of reviews for a lot of different hotels in the Gulf Shore's area, I settled on this one. I booked an Ocean View room for 4 nights. After checking into the hotel, my sister and I discovered that our ocean view consisted of a sand dune and the pool. The check-in desk said that that was a ocean view room and a pool view room (a less expensive room) does not have a sand dune. I was told I could take the room or check out. I decided to check out, and instead stayed at the Best Western on the Beach instead, where the staff was so helpful and nice. And I even got a 4th flour ocean view room.
My husband and I got to the hotel and everyone was so nice checked us in and helped us to our room with our suitcases and then asked if we needed anything else and I thought that was so nice we just enjoyed ourselves it would go back again
Room 99 must be the biggest, most beautiful room in the hotel! It had everything one would want except windows to look out of! Had no idea it was storming and tornado warning was in effect! The windows seemed frosted and then outside there is a wooden decorative awning that covers them! But beside that, the stay was great!
This Best Western exceeded our expectations! It was actually closer to the water than we had thought. We really enjoyed our private balcony which enabled us to spend hours watching dolphins play in the ocean. The location of the hotel was perfect, being very close to the many restaurants we tried. It was also just a few minutes from the state fishing pier which we thoroughly enjoyed. The staff members were extremely courteous and helpful, making us feel very welcome.
We have been on a very long "road trip" 9 nights so far. We have stayed with Best Western several times and it has been our best experiences so far!! Only reason I did not give highest score is that our last for at least our last 3 stays there has been no laundry center. Over all Great Place To Stay!!! Love the breakfast too!!
Issued us the wrong room as first, they made it right after we complained the room amenities were not what we paid for. Refrigerator in the room help our food spoil... oh well, the restaurants in the area are great!
Room was nice and neat. Not fancy but worked great for us with a beachfront view and balcony. Room had a small fridge, microwave, coffee maker, and cooktop. Our purchased breakfast at the Onsite restaurant, Island Pancake House was just okay. Hotel is located within walking distance of restaurants and shops.
The facility is old even though it has been remodeled. No counter room in the bathrooms. The pool area has tripping hazards everywhere and the decks leading to the pool and the beach are in need of replacement. They need a designated area for smokers. You can't walk anywhere without being greeted by smoke. Rooms are clean and the location in great.
I had a wonderful time at the Best Western On The Beach. The staff was very accommodating and very professional at all times! The rooms were very well kept up as far as cleanliness and I would recommend this hotel to anybody !!!
Loved it was right on the beach! The Pancake House was way over priced for the food! &3.19 for a kids milk! Overall a great stay. Would recommend to friends and family! Great service and friends staff.
Great Place and would go back !! The staff were amazing and super kind and helpful. They made the stay so relaxing. I would highly recommend that you try this place out first. Hooters and the island grill are in walking distance. This location is also in waling distance to the hangout.
I had read several reviews on here before booking, and not all of them very positive. Took a last minute trip to Gulf Shores and we very much enjoyed the stay. here. At check-in and check-out, we were greeted by a friendly, smiling and helpful staff member. The hotel is older, but our room had received an updated, modern renovation. Except for the older carpet, which gave the room a musty smell at first that dissipated, it had been remodeled with a whole new bathroom. The main room had the modern moulding, 2 new comfortable pillow-top queen beds with the nicer pillows, as well as new furniture. The rest of the hotel had modern updates, well-kept decor, painted on the outside, too. Easy beach and pool access, and cleanliness of grounds. The restaurant staff was very friendly and attentive. Food very good. Walked everywhere as it is very close to restaurants and stores. I did think the price per night a little high for the age of the hotel, but I was told the prices are often set by timeshare holders and we did book the day before we wanted to arrive, so that may have also been a factor. We also liked that it was a smaller hotel. I would stay here again when in town.
We checked in after 8 p.m. then at 2:30 a.m. we received a phone call saying he was assistant manager and that their system had crashed and they needed to recertify our info. Long story short it was a scammer we didn't fall for it. But when we reported it to desk clerk she was dismissive and says it happens and it says in their in room information not to give credit card info over the phone. Since we had traveled all day I didn't take time to read their brochure. I feel like since the hotel is aware of the problem they might put out a mire prominent warning for their guest. When asked if we should contact police just to make them aware she no , no there is nothing they could do. I also asked for the express checkout which I DoD not receive. So when I went to the desk to checkout I mentioned the events of during the evening. Again, it was met with a nonchalant attitude. Very disappointing start to our vacation.
We traveled to Gulf Shores with no hotel reservations and snagged this awesome beachside room on someone's cancellation. It was a great place to stay. It's a smaller hotel (compared to the surrounding enormous high rises) and we like that aspect a lot.
This Best Western has excellent location, great breakfast, friendly staff, fair prices, superb beach. Hotel is close to shops restaurants, amusement parks, miniature golf and shopping. Highly recommended location for a beach getaway.
I thoroughly enjoyed my stay with the Best Western. All of the staff was more than helpful and really took their time to make sure we felt at home. The rooms were comfortable clean and ready even when we got there early. I really could not ask for a better experience than the one I had at Best Western Gulf Shores.
We had been staying at a condo near by and decided to stay in Gulf Shores one more day. We were given an early check in which we really appreciated. I would highly recommend this hotel to family and friends.
Such an amazing hotel! I went with a friend for a weekend getaway at the beach and couldn't have asked for a better time. The hotel was beautiful and located right on the beach. The staff went above and beyond to make sure we were happy and satisfied from the second we walked in the door. The beds were some of the most comfortable we have ever slept in and breakfast in the restaurant was delicious! I couldn't recommend it enough!
Nice hotel with a great beach. Off season so it was a pleasure. We always book condos but enjoyed a king beach view. Caution on other views and avoid the restaurant. You can walk in the sand to Sea N Suds or Pink Pony to eat. Pier is to your left. Staff was helpful when neighbors were in domestic violence- just our luck- but it was a very good stay. I would do it again.
Of course, I've been here before. I have clients in the area and every chance I get, if I'm within 100 miles of Gulf Shores, I spend the night here. It makes you feel like you're in the Caribbean! If near Gulf Shores, come and enjoy the experience.
We chose this hotel because of the price and location and were very surprised by the overall quality. We had stayed at this hotel many years ago for a conference and called just to see if they had any available rooms as we were only staying one night. Beds were very comfy and the staff was very friendly.
Have stayed here many times always a great experience love that it's right on the beach and in walking distance from many restaurants. Staff is always friendly and beach area is clean has two pools one indoor and one outdoor and another small one for the kids.
I was looking for a nice hotel to spend a couple of days before joining the family The staff were fantastic. The breakfast in the on-site restaurant was great. I felt very safe. The room was very clean.
Our original trip to Georgia was cancelled due to the hurricane. Very happy with hotel and will definitely come back. The only complaint would be the towels were very rough. Location right on the beach was what we were looking for
Nice place to stay right on beach with indoor and outdoor pools and 3 hot tubs, out room has just remodeled bathroom, with good parking, great view of beach and just a short way from several good food joints
This resort had been updated the rooms and they are just beautiful now. The grounds are wonderful to get out and walk around. Lots to do, ride bike, kacaks, little sail boast, play yard games, swim in the nice pool and have tea and cookies in the afternoon. Also if you are in one of the buildings far from the convention center, they had shuddles to take you, just give them a call. For us a great thing was to call and set a time to have your room cleaned each, loved this.
This is where we always stay on beach trips. Pink Pony within walking distance on one side, and Sea and Suds on the other side. Sea and Suds is just frozen fast food, but the building is wonderfully old and has lots of character. Order the shrimp sandwich, and you'll be fine.
Clean and comfortable! Reasonable price for beach side ocean view. Didn't try the restaurant but definitely know why they have one. Not many breakfast places close by. Would have liked the pools water fall to have been working.
My family and I stayed at this hotel last week, We evacuated Ft. Myers Florida area due to Hurricane Irma, and this was the closest place we could find rooms! What should have been an 8 hour drive was about 15 hours due to the millions of people evacuating Florida. We arrived at 2:30 in the morning, tired and stressed, found out the hotel had been overbooked! (Not Best Western's fault, Hotels.com is to blame), the staff at the front desk explained it to us, but were able to accommodate us anyway. Everyone in the hotel was very understanding, my husband and I were a bit emotional as we had family and friends back home that we were worried about! We had beautiful Gulf front rooms, that were clean and comfortable, and we bonded with many of our fellow evacuees at this trying time, Best Western on the Beach made a very stressful time a lot less stressful! We will stay there again, if we are ever in the area again!
We are in Gulf Shores as Florida evacuees from Hurricane Irma. While many business were raising rates during Hurricane Irma, Best Western On The Beach lowered theirs. In addition this is normally a "no pets allowed" Motel. They waived this policy during the hurricane. Room was comfortable, clean and staff was friendly.
Beautiful part of the coast. Great hospitality and facility. Will definitely return for another visit. Service and amenities provided a very pleasant stay. Memories made that will last forever. Thank you Alabama.
We found the room to be a nicely maintained older property. We had a king bed with a view overlooking the ocean with a nice large balcony. You could hear the ocean waves crashing with the sliding door open at night, we loved it! We also loved the convenience walking for dinner to the Sea and Suds, and the Pink pony for drinks by walking by beach. We were in close proximity with a short car ride to the Fishing Pier. The swimming pools were fantastic. We especially enjoyed the outdoor pool, and the at night enjoyed indoor heated pool and its amenities.
I have stayed at this hotel since I was in my teens and I'm now in my late 50's. I have always gone to this spot because it is consistently clean, so close to places in Gulf Shores that you can walk to dine and shop, and the staff are quite helpful and friendly. The hotel is right on the beach and near my friends the Seagulls! There is a nice outdoor pool and there is an indoor pool and two jacuzzi's for relaxation. You can't get any better than this!
We have stayed at best western on the beach on 3 different occasions. We love it there. It's always clean. Has amazing beach view rooms, decent priced, friendly staff, and we love the Christian atmosphere. The only complaints I have is they are removing all the microwaves from the rooms now and the outdoor pool waterfall area doesn't work. :(
I honestly have so much great things to say about this hotel!! I will try to keep it short.. 1. The best hotel service ever!!! Heather greeted us at the front counter welcoming us to the hotel. She went above and beyond with customer service. She was very helpful with vacation ideas and places for dinner. Its always great to start your stay with a smile and a person with a great attitude. All threw the stay anytime we needed something they were right there to get it. 2. The room....It was very clean, up to date and if i could have fit the bed in my car I'm afraid they would have just had to bill me for it because I slept so good I didn't want to leave. Hot showers, bathroom was very clean and a big mirror that was needed for several ladies. 3. The beach was a very short walk to the water and very flat....which is a big plus when your taking chairs and umbrellas. The pool was great and very clean. 4. **** The Pancake house is unbelievably Great**** And I got to experience the best waitress I've ever encountered. Make sure you ask for Mary!! She went completely out of her way to make sure we were taken care of and every table she had. She was hugging our kids by the time we left. Lets don't forget the wifi that had a strong signal with zero delays even watching movies!! We will not be staying anywhere else besides at the Best Western when we visit Gulf Shores. Thank you guys again, Laura
We have stayed here several times. The hotel is smaller and located directly on the beach. The hotel is within walking distance of shops and places to eat. We like to visit when there are less people there so that we can enjoy the beach and visit surrounding areas.
Great hotel hope to be back next year! It was in a great location on the beach with a good view and had a lot of places to eat and shop. The staff was friendly and helpful during check in and check out hope to be back next year again
Hotel was set up nicely with great views from our room and a comfortable smoking area with a view of the beach, yet out of the weather. Room was clean and neatly kept. Restaurant was very good food and fairly priced. Hotel staff was excellent. Hotel needed more luggage carts, seemed hard to get one when needed. One staff member should be mentioned, :Loshane: was just exceptional. She was so very nice and attended to our request in a timely manner. She really set the standard on hospitality. If I return to Gulf Shores again I would definitely stay at this Best Western.
We loved the location of this hotel. The beach is beautiful and the rooms are very nice. The staff is great as well. We left a wallet behind (in nightstand) at checkout and the front desk called within 15 minutes of our departure so we could return. Would highly recommend this hotel!
Staff was very friendly and helpful. My dad had lost his wallet before we arrived at the hotel and the two lady's at the front desk did everything they could to help us get checked in. Room was clean. Hotel is right on the beach. It had indoor and outdoor pools. It was close to the Hangout. Two pools one indoor and one outdoor. Outdoor pool was a little dirty but it had been storming some during the night.
The staff at this hotel is outstanding and make you feel welcome at your home away from home. Loved their Christ-like attitude! This hotel is a great find on the Gulf Shores beach! Walk to the ocean. Pay a little more if you want to hear the ocean with an ocean-view room. We went with the street view room, but didn't spend much time in the room anyway because the ocean is right there!
Very happy w staff, location, room (bed was fantastic) only thing wrong was ice machine (outside our door) was broken & vending machine was empty so had to go down 5 floors, over to other building & up a floor just to get ice!!! But everything else was GREAT
We had an issue with this hotel charging our card after we cancelled a reservation and refuse to even speak to us about. Don't let them ruin your vacation! If you have an issue with billing or otherwise the manager Jonathan Allen will be rude and condescending and then refuse to take your calls. His front desk staff will then transfer you to his voicemail regardless of what you ask them. They ALL refuse to give out a name or number to escalate hotel or billing issues with the company. He says cancellations come out of his paycheck and refuses to help in any manner.
My family and I had a great time at this hotel. Loshano was great at check in, great view facing the beach and the room was very clean. Great location for walking to local businesses, my family and I we'll be staying here again.
My husband and I decided to make a quick trip to the beach! Hotels and rooms were limited due to softball tournaments, so we took the last room here. Overall an excellent place to stay on the beach, it was just pricey for a basic room at the time we stayed, but I would recommend it for the overall quality experience. VERY nice staff and clean hotel. Enjoyed our stay here!
From the personable and knowledgeable check-in clerk to the friendly and helpful checkout clerk, this was a first class experience. Staff can make or break a hotel and the staff definitely makes BW on the Beach. The hotel has been updated and had a great balcony view of the gulf. Wish we had more time to stay. We will be back!
Updated and very clean. Directly on the beach. Could use another area to hose off and maybe designate a smoking area. There were lots of smokers around. Could maybe use a few hooks for beach towels in room. Other than that, I was very impressed. Great job with the remodel.
We stayed in the room only two nights while we were waiting to join other family members at a beach house. The room had two queen beds and a kitchenette. It would really be perfect for a couple staying for a few days. The room was just too small for a family. I'm unsure how I could have done any cooking really. There were VERY FEW kitchen items provided. If I were to stay there again and want to cook, I would require a precise list of items provided in each room.
We stayed here for one night. Thank goodness we experienced the professional, excellent service at the Hampton Inn on the beach in Orange beach. This hotel was almost 300$ a night; the tub clogged; cigarette everywhere you look; the beachfront is littered with trash; and cigarettes;no carts for luggage; was under the impression of oceanview and received a view of the parking lot. Very disappointing. Book Hampton Inn on the beach,
Very nice and clean and the staff was very helpful,I highly suggest people to stay here and have a relaxing vacation.We ask for Oceanfront and we got it,so wonderful.Everyone should check this place out.The pictures are correct on the website.Sometimes you get somewhere and the place does not look like the pictures,this has happen to many times for us,but here you are good.Make sure you leave your housekeeper a tip,cause they are awesome and they work hard to enjoy your clean room.
Service was terrible. I also ask for the mgr. to contact me . it's been almost 3 weeks and no call from the general manager. That is who the receptionist said would receive my complaint and call me back. I now expect part of my money back. Thank you Tim Ford
The pictures show the hotel to be a lot nicer than it really is. They do not offer free breakfast. I am military and wasn't offered the military rate even after showing my id. They need a coin op laundry area for guests to use.
Stayed here one night at the end of our Gulf Shores vacation. It is an older hotel with average rooms. Room was damp and old, but I guess that is to be expected from a beach hotel with carpet. The swimming outdoor pool showed signs of age, but was ok. The best thing about this hotel is that it is right on the beach and the rooms had small balconies. I'd recommend for a one or two night stay, but probably not longer.
The room is way overpriced for what you get. The rooms are very minimal, you do not get breakfast and the bathrooms are outdated and there's mold. The access to the beach is great, but the beach needs to be cleaned - lots of debris and trash. We we really surprised at the debris and trash and the quality of the room.
Overall a good place to stay centrally located and right on the Beach! Take advantage. The room with the better tubs are definitely worth the extra loot. The bed was very comfy and the a.c. rocked. Thanks
The staff was great and the rooms are nice! The beds and pillows are so nice. The staff is great and the pools stayed clean as well. The spare beds are even comfy! The restaurant is a little too pricey but the food was excellent. Just not worth $20 per person for breakfast. Great location to all things and the beach! Parking is much to be desired but what can you do...At least its close to the door.
We loved our vacation in Gulf Shores! We enjoyed the beach and the beautiful fireworks show on the 4th. The beds were so comfortable. It was like being at home. The breakfast in the restaurant was wonderful and the staff was very friendly and helpful. We will visit again!
Fireworks on the Beach were beautiful!! It is the perfect location to be on the 4th! The breakfast was amazing and the staff was always very helpful and courteous! The hotel and its amenities were very clean also! I highly recommend the Best Western on the Beach! We will be back!
Stayed here for 4 nights arriving on the 4th of July. Our balcony overlooked the outdoor pools and the Gulf/Beach. We watched the Fireworks on the beach from our balcony. Room has small refrigerator and microwave. Room nothing special, but is clean and comfortable, the hotel was quiet, and the view was great! Even from the top floor, we could still hear the waves from the balcony. The employees were all very nice and accommodating.
Wanted beachfront with a pool on white sand. Done and done! Cabana boy had beach umbrellas for rent out front too. Most excellent location when only location matters! Not adjacent to loud restaurant/bars but within walking distance of them all. Also close to all the souvenir shopping experiences one would want. Great close-to-everything way to get some beach time!
This hotel had an excellent location. The rooms were clean and updated. The balcony was nice and the small kitchen came in very handy. The staff was very efficient and courteous. The access to the beach was excellent. Loved it!
It was way over priced. We did a spur of the moment get away. The hotel seems a bit out of date but we stayed on the beach most of the time so that's not really a big deal. Its the price that was ridiculous! Never doing a spur of the moment get away again. Definitely gonna check around for better prices
We enjoyed our trip it was fantastic. Most friendly & caring staff, LaShane took my reservations & once there it was like we had known each other for years such a caring young lady. Our room was amazingly clean! I've stayed in 5 star hotels but this was the cleanest by far, the 3 women that worked on the 3rd floor were very maticulous on their cleaning. The carpet was new in the hallway with fresh paint,as our room. We had ocean view it was fabulous! Really comfy beds & the kitchenette had a few cooking utensils,pans & dishes, although we didn't cook. We WILL be returning. Thank you LaShane we enjoyed meeting you very much hopefully you will be there upon our return, you made our trip very enjoyable.
I can't believe the positive reviews...they have to be made up. It's gross!!! Smells musty, run down, dingy and walls are super thin so you can hear everyone around you. Beds felt damp after laying in them for 5 minutes. Air conditioner not effective for cooling the entire room. It's close to the beach, but so are the rest of the much nicer looking hotels. $400+ per night is RIDICULOUS for this dump. The only saving grace is the fact that I didn't find any bugs and the receptionist was super nice. Other than that, HIGHLY DISAPPOINTED. Do not waste your money here.
This was a one night stay for me and my husband. We were on our way to Florida. Love the hotel. Great location. We wanted on the beach. Fair price for getting it last minute. We enjoyed our evening on the beach collecting sea shells. We are planning next year vacation here.
Multiple stays here and has never failed me yet., On site restaurant, Great beach access, Great beds and Pillows, Excellent views and multiple eats within walking distance. Pool is also a nice set up.
We live about 650 miles from Gulf shores and have always stayed at BW on the Beach. But they have priced us out of that vacation. Near $400 X 7 nights =$2400 plus 40 gallons of gasoline plus eats for two people = app. $3500 plus the long hard drive. We can and do fly to the Caribbean all inclusive , just got back from Punta Cana, for under $2500, only had to drive to the airport and didn't have to find places to eat plus live nightly shows, room service and on several acres of beautiful land and beach. I think more people will start shopping for more reasonable vacations.
Went on a beach vacation with the family. Was very pleased with the location, the pools, and the room. Did lack a few amenities that I would have liked, such as a washer/dryer, but would definitely stay again.
Hotel has both indoor and outdoor pools and is located right on the beach. Rooms are equipped with a full size refrigerator, microwave, and small stove and sink. Hotel staff are very friendly and courteous. The waterfall on the outdoor pool was not working; that is the only negative i can say about my stay. Price was reasonable, considering the peak summer months.
My family and I were in town to have fun in the sun. The hotel is very clean and the rooms are very clean as well. The staff is very polite and hospitable. My children had a great time at the pool and the beach. Couldn't ask for a better trip!
Great location and attentive staff. Cleaning ladies were very accommodating. I was disappointed when I accidently left my pillow and was forced to pay FEDEX costs to get it returned. This is the first hotel that ever made me pay to get my items returned. After paying almost $1400.00 for 3 nights stay, I feel that it would be good customer service for Best Western to return my item.
LaShane was the perfect front desk person ever. She helped us get the perfect room for an awesome view she recommended great restaurants for us to eat at .she made sure our stay there was the best stay ever . The rooms was extremely clean and the bed was very comfy . The view of the beach was awesome from our balcony. The inside pool and the outside pool was both very clean and very well-maintained . Great location to just get out and walk and explore the ocean the shopping and restaurants .
People are very friendly an helpful the rooms are so clean an the beach is clean an staff so courteous an always wanting to help you all around great place to vacation we absolutely love staying there we have for many years
nice location right on the beach balcony were amazing right in the heart of gulf shores. great place very clean perfect stay staff was very helpful had all the answers to my questions enjoyed our stay we will be back!!!
We were very glad to be able to enjoy Gulf Shores, Alabama and to have a room with a balcony overlooking the ocean. The Best Western was not luxurious so that probably helped to make it affordable for us. Our room had a fridge and microwave which was much appreciated. The hallways and stairways and elevators could use some cleanup and renovations as they didnt give a good first impression when entering our room. But the view was great and the bed was comfortable. The beach was gorgeous but you have to rent umbrellas and chair cushions for the lounge chairs at the beach. There are two pools - one indoor and one outdoor - not bad. There are no activities offered by the hotel but there is lots to do in the area.
Loved the hotel and Loshane was the best!!!! Very helpful and great personality for the front desk! Our room had the best view on the beach. The breakfast was great. Indoor and outdoor pool everything is in walking distance. I will most definitely be back.
We absolutely enjoyed our stay at this hotel. Everything was clean. The staff is very polite. The ocean view from our room balcony was great! My kids loved the rock cave in the outdoor pool. This place is fantastic!
Wow! Great hotel, staff is so helpful and nice. Love the decor in the lobby. Very clean rooms. We had a great view of the ocean from the balcony. Very close to the Wharf, ampitheater restaurants and shopping. Highly recommend this hotel! We will definitely be back.
It was really nice,clean and close to the beach. It was also close to lots of wonderful places to eat. All the employees were very nice and courteous. We really enjoyed the indoor pool and whirlpools on the day it rained when we were there.
It was so nice to be in your room and hear the ocean. Beautiful beach, pretty white sand. The Hotel was very clean and close to a lot of places to eat, like 3 miles away, The shrimp Basket had great food. It was our first trip to Gulf Shores and we really liked it.
They had a very helpful, caring staff. The staff and amenities made the trip very pleasurable. This hotel is right on the beach, literally steps away. Clean and comfortable. I would definitely stay here again.
The Motel was excellent by being clean outside, inside and the room met all my expectations. One thing negative is that the inside pool was down for repairs. I was looking forward in going in the water. The outside pool was to cold for me.
My husband and I stayed here 5 days and had a wonderful time. The hotel is right on the Gulf,just walk outside and you're on the beach.They also have an outdoor pool,with a small kiddie pool, and an indoor pool in a separate building with 2 hot tubs. The room was fine although I had a couple of minor issues.There is no screen in the sliding door on the balcony and I would have loved to have been able to open it and let in the nice breeze coming off the gulf.I was afraid birds would fly in if I'd left it open.Also,there were no dresser drawers and except for a few hangers in the closet area,no where to put our clothes.Had to leave them in the suitcase.What they had was a unit with 2 cabinets on each end and 3 very small,narrow drawers in the center,couldn't hold more than odds and ends,sure not clothes.One of the cabinets had a refrigerator and the other was just an open space with nothing,no shelves,drawers or anything.I did enquire and was told that shelves were on the way.Still not very functional,IMO.The tv sat on top and the microwave was on the table that was in the room.Not the best set up but the location and view made up for it. All the employees were super nice and friendly and went out of their way to be helpful.I would definitely stay here again and would recommend it to anyone.
Don't bother staying here...terrible experience. Rooms are musty & outdated. I got bug bites inside of our room. The Internet definitely makes this hotel appear better than what it is. Would NEVER stay at BW on the beach again.
The rooms were very nice and the staff was so helpful and friendly! Restaurants within walking distance and right on the beach. We had a wonderful relaxing stay. The girls at front desk were awesome! :)
This is a great location and value. To be able to walk out of my room and onto the beach in less than 2 minutes (no joke) is amazing. The rooms are clean and smell clean. TV and internet are a plus. Proximity to restaurants, Wal-Mart, and sight seeing is the best.
Clean Hotel but very dated. Definitely n need Of upgrades .Great location, friendly staff. Loved the beach and restaurants in area. Great location. We did not try the pancake restaurant, so I could not rate.
Normally I don't give 10 across the board but our stay here was perfect! My wife and I took our honeymoon to Mobile Bay and the staff at this hotel was beyond helpful and very kind! Stephanie rocks!!! My wife and I had no clue where we were staying and the Best Western was the first hotel we walked into that may have fit our budget. We wanted an ocean view but could only afford the street view price so as a gift, Stephanie was able to get us the ocean view for the street price!!! Also the owner of the branch gave us a free breakfast at their Pancake House restaurant the following morning. If you guys are reading this we are sending many more your way in the future! Thank you!!!
Excellent! Great staff, spectacular views, very affordable! Will definitely be returning very soon. Within walking distance to numerous restaurants, stores & the Hangout. Our family had a wonderful vacation thanks to Best Western on The Beach
Upon arrival, we were greeted by a friendly employee, Loshane. She was extremely helpful and cheery from the moment we set foot in the hotel. We loved the beach access, Island Pancake House, and proximity to downtown. All employees were professional, friendly and helpful. We will be back!
The beds were very comfortable. The pillows were so comfy we bought two of them to take home with us. We were able to walk to restaurants. The staff was great and the ocean view from the room balcony was wonderful! We will be back.
We arrived a day early to the condo we had reserved and there was another party in it. This was a busy weekend owing to a volleyball tournament. Many local hotels were sold out. We lucked out and got a beachfront view in this Best Western. We paid more than $300 for a budget hotel that was definitely having a fine make over moment. Save the white industrial lighting and small kitchenette, it felt like any other mid-range end hotel inside the room. The view of the ocean was wonderful. LaShane checked us in and was a joy to talk to. The Pancake House was less fun. Olga, our server, didn't show up a good 15 minutes. Mary, another server, started for her. When Olga showed up, to say she was indifferent would be an overstatement. Maybe she was having a bad day. The bacon and sausage are amazing. Afterwards, we had to wait until we could check into our condo and the two people working at the front desk in the morning were super sweet and personable. They were familiar with guests having to stay in a holding pattern while waiting. They encouraged us to sit on the beach behind their hotel for as long as we needed to do so. Save the breakfast experience, this was truly a good lodging moment.
Customer service was awesome. Room was clean, but had a musky smell to it. Ocean view was wonderful. Didn't really like smelling cigarettes every time I got off elevator. Wish they offered free breakfast.
We did a quick detour to Gulf Shores and stayed at the Best Western. Very clean. Room newly remodeled. Friendly staff. Christian owner and Christian music playing softly in the background. Lovely pool and great beach. Loved it there for a short stay.
Room was clean, bed comfortable in decent location. Recommend either spending extra money for beach view or forgo. Do not spend money for partial view as get approximately 3 foot wide balcony with room right next to elevator. Not worth it.
Great room, great renovations. Right on the beach small hotel so no long lines or waits at the elevator. Really close to the venues and easy walking to the center of town. Would recommend to anyone for quick stay or vacation.
We had a really good overnight trip for my birthday. The staff was very friendly. Our room was clean and very spacious. Nice gulf view from the balcony. Would definetly stay here again. Hotel is a little dated but nothing horrible and everything is super clean.
We travel a lot and spend many nights in hotels. This was one of the most delightful experiences we have had. The front staff was very friendly, our room was clean and well maintained. The pool was a nice size and there was lots of room for sunbathing. We will go back again and have already recommended this to others.
Loshane has helped us out tremendously. She seems to love her job, and love helping guests! The hotel is a total value for being right on the beach. The hotel is within easy walking distance of The Pink Pony and Hangout which is great!
This hotel is in the prime location to go out on the in town and be close to everything. The views of the ocean are wonderful and great beach area. The beds are very comfortable and the rooms are a decent size.
Not pleased with this hotel. $195/night for a beachfront king bedded room that was musty, light on amenities and a door that did not lock easily from the hallway. Lovely wood lounges on beach but be prepared to pay $35 to rent one for a day--sticker shock. If the hotel had their own it was not mentioned to us and as air travellers from the north, we did not have chairs and or beach towels. Restaurant was closed.
Perfect location and rooms were spacious. Great to have kitchenette. Probably should have gotten a beach view for my son! Placement of smoking area was near our elevator which was pretty inconvienent.
We checked in around 3pm and stephanie got us into our room very quickly. we enjoyed some time on the beach as well as at the pool. the room was very nice and faced the beach. when we checked out heather was very helpful and even recommended we have breakfast at the island pancake house. which was very good. thank you ladies for being helpful and making our getaway nite enjoyable.
My husband and I went to gulf shores for our anniversary and stayed at Best Western on the beach. The staff was very helpful and friendly making our check in and check out very simple. The island pancake restaurant connected to the hotel was perfect for breakfast. Staff was very friendly there as well and the food was delicious! We will definitely be back!
For the money, this dated hotel is a good value. Don't come for the room or their pancake restaurant or their parking or their wifi, but for the drop-dead gorgeous Gulf view on their private beach. Wow!! The people at the front desk are spectacular and the pool(s) fun, but Oh, the view!!! Pay extra for the Gulf-side rooms if you plan to stay in there much during the day, street-side if you just sleep in your room, like us. Oh, and if you can snatch one of the very few under-room parking spaces, you'll be glad. We'll be back!!
Super friendly staff we had one small issue with a small piece of the popcorn ceiling falling . When the staff was notified the problem was immediately taken care of. Very comfortable beds me noise from other quests.
My friends and I decided to take a short trip to the beach we booked the hotel last minute but at a great price. On our way to the hotel one of the girls started to have an allergic reaction to something unknown. We stopped and got her Benadryl right before arriving to the Hotel. When we arrived it was still to early for check in but Heather helped us as soon as we came in. She offered to call an ambulance, when we stated it wasn't that serious we didn't think, she let us know of some urgent cares in the area just incase. She let us stay on the couch as long as we needed then was able to help us get checked in early so that the girl could go lay down! She even offered to call the restaurant we were previously at to check their ingredients, now thats above and beyond service! Miss Heather Deserves a raise! We work in the hospitality industry ourselves and people with excellent Customer service skills are harder to find than many might think. On a side note: The hallways were a little out dated, but the room was nice, and the bed was so Comfortable!! I loved the kitchenette.. We didn't want to leave. The hotel is the perfect location! Thank You again Miss Heather for your help and Hospitality.
I guess I shouldn't complain because it's on the beach and we stayed over spring break. But we paid resort prices for a so-so motel type place. The front desk staff was not friendly. I asked for 3 room key cards and she lectured me, saying if they have to "cut" more than 5 she has to re-do all of them. Okay, but I only wanted 3 and I didn't lose any. I've never had anyone complain about giving an extra room key card before. Grout in bathroom was gross. Easy walk to the beach, did not use the pools. Breakfast not included, we chose not to eat at the on-site restaurant.
Took the kids to the beach for a few days. Room was nice with the beach view. Having the kitchenette was a great bonus. We were able to eat in and keep our snacks and drinks for the beach cold and fresh. Would go back again.
While the staff was friendly and the view beautiful, we were not impressed by the rooms. They were damp, musty, and not very clean. There was a large dumpster outside the stairwell and smelly trash bins outside of our rooms. As another reviewer mentioned, we too were concerned with security as anyone off the street could walk up and enter the hallways where rooms were located without a key card. Not what we expected for the price.
Heather was very professional and helpful! We decided to stay an extra night and she was very accommodating. The staff is very friendly and the view is amazing. It was a great place to stay. Even during Spring Break, it was very quiet and family oriented.
8/10 Would stay again. It's was pretty cold and the weather was poor when we went. The rooms were mostly clean I didn't see any bugs or filth. You can't smoke on the balcony which was a little lame, since we were on the third floor. But I guess that does help keep the rooms and such clean so the walk was worth it. They have two pools one inside one out. The outside one has a grotto and the one inside has two hot tubs. All in all it was a lovely stay. They were in the middle of a reno during our stay so that will be nice to see next time we go. Plenty of parking, a nice breezeway under the rooms to hang out, right on the beach like it says.
We just came back from a 6 night stay at this hotel. This is the 2nd time we stayed there. The location is PERFECT! It is right on the beach and very close to shopping and dining. Our room was clean, had a kitchenette and an unbeatable ocean view. I gladly pay extra for ocean view every time! We were able to see the sunrise and sunset from our balcony, dolphins playing... Staff is very friendly, dealt mostly with Heather, but everyone all the way down to housekeeping was friendly and helpful. Will definitely stay there again.
We stayed 4 nights over Thanksgiving and the weekend and found the hotel offered everything we needed. The room service was outstanding. The front desk staff was awesome and helpful. The restaurant was really great with wonderful view of the water and beach and the food was really good too. Close to all kinds of shopping and activities in the area. Good value. Professional staff.
Very nice & clean hotel with great access to the beach! The staff was very nice and the Pancake restaurant made some excellent pecan waffles!! When it was time to leave checkout was a breeze! Thanks for the great stay!
Myself, my parter and our two friends came down to Gulf Shores for a man-cation. We had a blast and were very impressed with the hotel, views, beaches and food. The hotel was absolutely perfect! It was great to not have to deal with the headaches that come with stuffy outdated condos. It was great having 24 hour staff available if needed. The only thing that would have made the trip better would have been access to Uber. Thanks again for the vacation, we hope to come back soon!
My wife and I live the Alabama beach are and just wanted one night before going to see her family for the holidays. We were very pleased with the location and the room. Being able to walk to Sea and Suds was an amazing experience. My wife used to do there on family vacations why she was young, and we try to go there at least once a year
My husband and I just needed a quick overnight on the beach after visiting friends in the area... didn't need a condo, etc. We enjoyed a comfortable, clean room right over the sand with a great view of the gulf. The staff was friendly and helpful. We were only a mile from where we wanted to have dinner... and we enjoyed everything.
This is a really nice property! Right on the unbelievably white sands of Gulf Shores, AL. Very reasonably priced, large clean rooms, comfortable beds, cute little balcony. We liked it so much we came back for a second night. It has an attached restaurant looking out over the Gulf that had a wonderful selection of breakfast items. We were moving on, but when we come back for a longer visit, we will definitely plan to stay here again.
This was a great hotel. It's an older hotel but it's been updated and our room had a kitchenette. It was close to the beach. It was very clean. The staff were friendly and helpful. For $81 I thought it was awesome.
It's a rundown hotel that was suppose to be updated. We were not told that we had to pay extra $30 to have the beach balcony. Very disappointed there was no breakfast provided. They tried to clear the smoke that someone in the hotel was smoking. Would not stay there again.
Partner and I took a last minute trip to Gulf Shores from Baton Rouge last December and booked this hotel. VERY convenient location to everything with a package store across the street and easy parking. The hotel was relatively empty but the staff was extremely nice and accommodating. No complaints other than I wish it was cheaper in the high season.
We were able to get a ocean view room at a discount rate, but remember this is November and the off-season. The carpet is old and needs replacing very wrinkled and loose... The handle to the balcony door was loose and missing a screw. The bathroom sink was slowwwwwww... and the cold water faucet fell off in my hand. They do have a restaurant but do not offer even a complimentary cup of coffee... Considering the time of the year I would think the management would be more conscientious about maintaining the rooms. Also there is very little security. Anyone can walk into the stairwells and roam the outdoor hallways.
The Best Western on the Beach was a very nice hotel with a wonderful view of the ocean. The staff were incredibly friendly and helpful. My husband and I like to have late afternoon coffee and he asked the desk person if coffee was available in the lobby. She said that if he could wait a couple minutes, she'd put on a pot of coffee. A few minutes later she had 4 cups in to go containers waiting for him at the desk. The room was extremely large and clean. The only negative about the hotel is that the couches in our room were pretty worn and not the quality compared to the rest of the room furniture.
Best westerns can vary depending on who runs them, this is run very well. Super friendly check in by very helpful staff. Whenever we saw any staff they always said hello. We were on the top floor facing the beach, lovely. Comfy beds and all we needed. Lots of places to eat near by. This is a good choice to chill out. With a pool, restaurant and beach access which more could you want. Super sunsets right from your balcony.
I messed up my reservation and accidentally made it a month later. The people at the desk saw the problem and fixed it for us. I was very impressed by their helpfulness. The room faced the beach, which was close enough to have the surf lul us to sleep at night. The rooms were nice, and of particular interest was the bathrooms. The tub was way deeper than normal and the soaps provided were a cut above average. I really liked my stay.
great beach front place but could use an upgrade on elevator..very slow.. we needed to get an armless chair for our room and they were very quick to do so and made our stay extremely better for me. I loved the view of the beach from our room and the beds were very comfortable. loved the extra pillows too.
This hotel is in desperate need of updates. Furniture, fixtures, and upholstery are dated and dingy. In addition, it took us 52 minutes to get checked in to our room because we reserved our room on the "corporate" Best Western site, but the reservation did not transfer to their local system. I am turned off from staying at any and all Best Westerns in the future.
Previous plans fell through for vacation on the beach so I was determined to go to Gulf Shores one way or another. I'm so glad I chose the Best Western on the Beach!!! Nice and Friendly atmosphere! You won't be disappointed!
Obviously October was not high season therefore we had quite amazing rates. Right hotel to take some time off after crazy NOLA. Rooms clean and bed comfy. Not extra luxurious but al right. Avoid restaurant in the hotel, way over priced and not good food, much better options are offered in town
fantastic location with great views. the staff was friendly ,.and the breakfast was very good the room did not have a dresser but did have a closet to hang things .the balcony looked over the ocean making for a very sleepful night. the staff was cleaning every time we saw them. the location is close to shopping and dinning.
Was a great vacation with our grandson. When our grandson was not playing on the beach he was in the heated pool. We just couldn't believe how close the hotel was on the beach. Walk out of the elevator and a few steps and we were walking on the sand.
Stayed 3 night, first night in room 212 a double king with ocean view balcony, We paid 199.79 for this room for one night, room was clean & updated nicely, bathroom was very small . View was Beautiful. Second night we were moved as we had asked for a smoking room, which was not available before.They we nice enough to allow us to move our luggage into the second room early. We were put in room 624 for the rest of our 3 day stay. We paid 399.58 for 2 nights in second room, so it was same price as first room. This room had 2 queens and larger bathroom, but was only partially updated, i.e. New faucet, bedding, Bath surround But that's where the updates ended, smaller tv, microwave sat on dining table so table was useless, smaller refrigerator in cabinet with broken door, It just looked trashy compared to our first room. And was not updated like the first room, but was still same price. Ocean view balcony, very nice,except at night the lights around pool area glare distortions view. I called desk asked if we were given the right room as this room was a drastic down grade from our first room, and was same price. Desk lady agreed with me but offered nothing, saying all oceanview balcony rooms are the same price.I inquired about the quality of this room, 2 more times during our stay and was told same thing each time. And offered no compensations. I was pleased with location beach is just out back, they have very nice sitting area in the back also.this is a nice hotel, but all rooms are not equal, but you will still pay same. Also parking is limited. Especially if you come back to the room late in the day. All in all I would stay here again if other beach hotels in the area were full. But I would stay away from the 6th floor rooms. Also they had 2 pools one indoor and one outdoor, and a pancake restaurant in the building. Which you pay for separately. No free breakfast at this hotel. Local information lacking, no brochures area, asked front desk she gave me one booklet. Also noticed several other customers having disagreements at desk. Both when we checked in and when we checked out. And last of all maid service is lacking, our bed was made and trash cans empty but that's all end tables were not wiped off,sink was not cleaned, nor was ash trays emptied and cleaned, for the price you at least should clean my room properly.
The hotel is the only beach front hotel that we could find. The rooms were clean and well equipped. Plenty of towels and all the necessary amenities. The hotel had a great restaurant that we used fro breakfast. Other restaurants were a short drive sown the main drag. Beautiful beach, clean umbrellas and chairs available to rent, Very friendly, not used to such attention.
I liked how the hotel was right on the beach and had many shops/restaurants within walking distance. The lobby was small but nice and the staff was pleasant. After exiting the elevator I was scared to see our room. The hallways could definitely use a repainting and some new flooring. (Carpet doesn't seem smart right off the beach) BUT, the room was clean, nice (nothing fancy) and I felt comfortable staying in it. Really glad we decided to stay here instead of the dive on the other side of the road!!!
Very clean! Friendly staff. Certainly will return with family?? Great location so close to restaurants and shopping. Beach very clean and we like the idea we can sit up our own canopy tents! Not pressed to rent chairs and umbrellas.
We had such beautiful views of the Gulf. The hotel staff was so accommodating. Our room was clean, the beds are so comfortable as well as the pillows. I haven't slept that well in years. I was so surprised they SELL them right there. I bought 2. Thank you for a wonderful stay.
Property is located on the beach and you have a option of beachview or streetview. I would recommend beachveiw. It is perfect to enjoy the fireworks. You can watch them from your balcony, but I would go down to the beach because they are shooting them off at the pier which is just a short walk. Also a cool beach bar and grill called Sea and Suds is a short walk. Room isnt a luxury room but it is clean and has a kitchenette.
I've stayed in this hotel off and on for the past 20 years. It suffered a lot of damage during the hurricane in 2005 and has slowly improved the exterior and interior of the building. I wasn't expecting the room to be as nice as it was on this visit. Three years ago the rooms were pretty run down but they have done an excellent job renovating them.. I loved the room and the view looking out over the beach. The restaurant experience was much better this time than my last visit 3 years ago. The food was great and the server was very nice. My only complaint is the price. It has jumped up quite a bit. We can stay in a private beach house for the same amount of money.
The room was clean, comfortable, and spacious. The Room had a kitchenette that included a fridge, stove/oven, microwave oven, coffee maker, and sink. Walking distance to the Hangout/Shrimp Festival. The staff was very friendly. The television was large and had a great picture. Easy walk to the beach.
A great place to stay for the National Shrimp Festival each October. The rooms are comfortable and the beach is fabulous. Service is friendly and prompt. The hotel is close to most of the other attractions in Gulf Shores and Orange Beach.
After Hurricane Matthew ended our plans to go to the Atlantic, we chose to drive south to Gulf Shores. The Best Western was a great choice for our family. On the beach, outdoor and indoor pools and clean rooms with a great staff.
Just had the pleasure to visit Columbus Day weekend! It was late, I was tired, and in need of a great "relaxation" experience on the short (overnight stay). "Joe" was on the desk ( a definite asset at this location; enjoyed his welcome banter immensely), and quickly provided a fantastic room. The beds were to die for; crisp sheets, a plush fluffy comforter, icy cold air conditioner (I like snuggling under the comforter), and nice accompanying furniture and fixtures. And, if that was not enough, the property is on the beach! After quite a pleasant night, I got up early the next day, got an amazing cup of coffee across the street from the hotel, and walked back over to soak up wonderful sun, gaze at beautiful and excited waves (Hurricane Matthews had visited somewhere along the coast), and closed my eyes, happy to feel the cool breeze against my skin, and hear those sounds you can only hear at the beach, in my ears. Loved this property! A great packaged deal (Kitchenette in room also). Definitely, a re-do in the future!
This Best Western was a great location right on the beach and within walking distance of gift shops and restaurants. The rooms and restaurant were clean and the food and service was very good. The hotel is a little old but still a fair value for the money. The rooms with the kitchenette had very small bathrooms. The view from the balconies of gulf view rooms was very nice. The front desk staff was very helpful.
My husband and I checked in on 10/3 with a check out for 10/6. It was to be a short anniversary trip. When we checked in we let the front desk know that we may need to leave sooner due to Hurricane Matthew, since we live in Myrtle Beach, but at that time hurricane was still far out in Haiti. She had said no problem just let us know. The next morning 10/4 while my husband and I were out we got a frantic call from our brother in law that our governor was making a mandatory evacuation in South Carolina and we needed to get back. We ran into hotel grabbed everything shoved into our suitcases and ran to check out. I told front desk what had happened and we had to leave. I COULD NOT BELIEVE THAT SHE SAID THEY WERE STILL CHARGING US FOR THAT DAY!!!!!! COULD NOT BELIEVE IT!!!! Of course we should be charged for first night, yes absolutely!! But not for next day. I was too beside myself to start arguing we needed to get home. She saw our drivers license when we checked in and knew where we were from, I just couldn't believe it. The restaurant service is horrible!!!!
The beach access and view was amazing. Rooms are very small, hallways are hot and carpet is stained. The bathroom is tiny. Room was supposed to have a small kitchen area, though it had a few dishes and pans it did not have any silverware. Elevator is hot and stinks. The pancake house restaurant is over priced, and the staff is not friendly at all.
This hotel's rooms are just average. The restaurant service is TERRIBLE and The food is TERRIBLE! The hotel staff are very friendly and helpful. But the restaurant staff is awful. Food was not hot only barely warm. Saving grace is room faced the gulf with a small balcony and 2 chairs. Short walk to the beach.
Front desk help best ever! Great room with beautiful view! Maid service really good. Hotel shows a little age but best rate for 4 night stay with view of the gulf, Pancakes in restaurant great everything else was bla. Going to stay at Best Western Tides next time out, Little higher but much never and breakfast included.
Relaxing and very nicely situated! Make sure to book a room towards the beach! Magnificant view of the Gulf and easy access to the beach! Slightly worn but clean. Front desk personnel very helpful and pleasant! Will be back some time!
Absolute disgraceful hotel. Got there to find the room was not ready and once it was ready it had a very damp smell. All the fixtures were dirty and looked like they have never been cleaned. I tried to stay one night and maybe change rooms in the morning. Bed was very itchy and I decided to pack my clothes in the middle of the night and left after 3 AM Tried to speak with Ali Lababedi, said he was the director of the hotel, incredibly rude, had to bite my tongue before I lost my temper and hit him. Currently going through court process to get my money back. Avoid at all costs.
Great stay! Family oriented place. We checked so many prices and this place was one of the cheapest. My wife and I chose price over comfort and had no idea how awesome and comfortable it would really be. A girl named Woshane (sweet little Jamaican girl) was so good to us! Her attitude alone sways my decision to return. Love that gal! Great stay! Great people! = Great vacation!
I brought my parents, hubby and toddler on a weekend to Gulfshores. And we were looking for a place to stay. It was off-peak already so the stay was around $80/night. We were initially assigned to a room on the upper right side of the building (facing the bldg). I checked the view and it was limited because of the adjacent building. So I requested to be transferred to a room with a view. The lady at the front desk was so patient and welcoming. She was able to find another room but on the other building. It was on the second floor. It was a room with a kitchenette with 2 Queen beds. It was overlooking the ocean. It has plates, spoons and forks already. It has a separate elevator. We saw some mosquitoes there on the hallway and elevator. We had breakfast at the Pancake House. It was great! It was not included in the booking. The bathroom was just a little small. But the view was awesome. It was just cold when we went out to the ocean as it was already October. If it was peak season, the price of course will be high. The swimming pool is located inside the small building infront of the Hotel. It was decent. It's 4 stars for me because of the proximity to the beach.
The hotel stay was good, room was clean and had friendly Desk Staff. The weather could have been a little better but we made the best of it. The Restaurant Breakfast food was horrible, over cooked bacon and sausage (like eating jerky) and the Service was very poor.. I will not eat there again.
We always stay at the Best Western on the Beach when we go to Gulf Shores. The rooms are huge and very clean. The pool is sparkling and you are right on the beach! Spend a few more dollars and get an ocean view room. It is worth it! There is a restaurant downstairs, but we preferred to eat around the town. What we like most is that this is affordable!!
This motel is older however it does have a few things going for it. The overall motel is clean. It is located right in the beach and our room had a full size fridge sink and small oven. DO NOT eat at the pancake house which is in the motel. It is awful. There is no breakfast included.
Exceeded expectations!!! Clean room, friendly staff and great rate :) Very convenient to Hwy 59. From the moment we checked in, we were pleasantly surprised with the expeditious check-in, the friendliness of all the staff, the cleanliness of the room and the room was well stocked with plenty of towels. The Island Pancake Restaurant on the premise was a pleasant bonus!!! Indoor pool was great too.
When we visit the Gulf with our children we prefer to stay in a condo. Not only do we have the privacy of separate bedrooms but we also enjoy the use of a kitchen, and usually washer and dryer. On a very last minute weekend getaway during a busy holiday weekend we decided we'd stay at the Best Western. It's a hotel and I'd say you get what you pay for but in our case we paid a ridiculous amount to have lodging on the beach. The room had a musty smell and right off I noticed hair in the bathroom floor, along with sand in the kitchenette area. To make matters worse, the balcony area wreaked of urine! We decided to dine one morning at the on-site restaurant. Service was wonderful, the food okay, but the prices were through the roof. We would have eaten in our room and taken advantage of the mini-fridge, stove top, and microwave, but there was only 1 bowl and 2 mugs. Housekeeping did not remove our garbage from the room nor did they supply us with fresh disposable cups for coffee. Best Western, please do something about those horrible mattresses! Thank goodness our stay was for only 2 nights because it was the worst sleep I've had in a long time. As for the positives - we had a lovely view of the beach and staff at check-in were very friendly. I'm being quite generous giving this location an "average" rating. I'm seriously disappointed that we paid a prime amount for such a low quality hotel.
With all the expensive condo's at gulf shores the is a really great hotel to stay at. The staff is very friendly and the beds are very comfortable and the room was updated and modern. There are rooms that have balconies that view the gulf waters right on the beach. We will definitely be back.
booked a room for one night based on the rating. I wondered where have these people stayed before. everything is dated, and just feels dirty. I just kept telling myself, only 1 night and its a best western.
Great place to stay. Nice rooms. We bookek two rooms for two nights and it was very relaxing. The rooms were nice size and we got a kitchenette in both rooms. The balcony overlooked the beach. The only complaints would be the hot tub wasn't hot and when we tried to sit on the balcony all we got was the smell of cigarette smoke coming from below.
Our visit was wonderful. Yes we will be coming back there soon . The rooms was clean and nice even the employees was very nice. We had a wonderful time there. The island pancake house was wonderful to have breakfast on the beach.
We were amazed at how wonderful Treena, the housekeeper cleaned our room. She made sure everything was done perfectly. She made us feel like we'd known her for years. That is truly hard to find anywhere else anymore. Lashane at the front desk was so wonderful from the phone call all the way up until arrival, beautiful smile with a personality to match. We will definitely be back to this lovely place that felt like home on the island!
Cute place! Would stay again. Rooms could be cleaner but all round good. My family and I took a summer vacation and stayed. Friendly staff and management seemed great! I am a blogger so I write about hotels, motels and B and B's. If u are looking for somewhere nice to stay that's family friendly I would say this is a cute, ok place to stay. Prices are a little high but all around good
Great hotel room. Easy walk to the beach. The rooms also have a balcony which overlooks the beach. When we visit next time this is the hotel we will be staying at. All of the great restaurants are within walking distance from the hotel as well. Very Pleased with our stay.
From start to finish, the customer service was tremendous. It really made our experience much, much easier than I anticipated....From the reservation over the phone, through the check in process, all the way through the check out process, the room, the view, the service was absolutely eloquent!
Perfect for us. Inexpensive, clean, really nice staff, pool, beach. It isn't fancy and could use a little work here and there but we enjoyed our stay and would easily stay here again. Loved the positive music in the lobby.
We enjoy the stay every time we vacation in the Gulf. a excellent retreat to get away and enjoy the gulf, sites and food in the area. We enjoy the Lamberts cafe, the US Alabama and the military exhibits around Mobil area. The water is beautiful and refreshing and peaceful. Just sit back and enjoy the beach activities, people watch or sit in the room deck and enjoy the sun from there if you don't like going down to the beach that day and have breakfast in the room if you like. we had a good time doing what we wanted while there.
Beautiful view of the beach... counted dolphins all morning. The hotel was convenient to many activities, shopping and food.The beach was beautiful and not crowded. Easy drive down from Foley. We didn't use the pool. Parking was a bit tight.
We was in room 628,awesome views,very clean,nice and quiet.spacious rooms. Shower was perfect..housekeeping does a wonderful job...Heather at the front desk was very helpful and nice,the other gentleman didn't get his name he was also nice and polite
The location, the pool & the staff make this place acceptable but I do not think I will be back. There are not many "hotel" options here so we tried this place because it was on the beach. The beds were comfortable, we had a patio overlooking the beach, & the pool was great. (3 ft only) but the room was terrible, old, dirty, falling apart.
You walk into the hotel and your first impression is a clean reception area with very friendly staff. The girls at the desk were very helpful with suggestions on where to eat and places to see. They make you feel very relaxed and welcome. The layout of the hotel can be a little confusing but the rooms are clean and comfortable with beautiful views from your balcony. I definitely would stay here again.
Absolutely beautiful family-friendly hotel. Right on the beach with room facing the beach and ocean. We were in room 304. 2 queen beds, kitchenette, balcony with table and chairs on it. Extremely clean and had good service while we were there. They did forget to replace the dish towels after we used them and they took them to launder, but that's a minor issue. Large room with plenty of room to move around. Had an indoor pool with natural light and an outdoor pool; both were nice. Within walking distances to souvenir shops, restaurants, etc. Air conditioner worked well. Beds were extremely comfortable. Reasonably priced, particularly compared to competitors. We hated to leave!
Loved this hotel very boutique feel in lobby but once you move on there is a big pancake restaurant then a pool with a cave ..Excellent beachfront access. Absolutely beautiful indoor pool across from parking. Adorable chairs set up inside of property to sit and look at beach but not walk to beach. Chair and umbrella rentals on beach from outside company $30 full day for double padded chair. Discount if not full day. Gift shop in lobby 24 hrs. Great value outstanding hotel. If you are extremely picky bathroom sink is a bit small. Room and bed was comfortable with refrigerator microwave sink and I think stove.
This was a last minute vacation for my family before my son went back to school. We have not had a vacation in many years so we were very excited. We were not disappointed by anything during our stay. The location of the hotel was just minutes from many of the different attractions offered in the area. The parking lot was clean. The free wifi and high speed internet worked great during our entire stay. We stayed in room 319, it was clean with super comfy queen beds and pillows to die for. We liked that the kitchenette had a full size fridge. The coffeemaker worked great and the complimentary coffee was pretty good. It also had a nice sized stove and a microwave available. The room had an ironing board and iron, awesome blow dryer, clock radio and nice size flat screen tv. There is a vending machine and ice machine on the floor. The location on the beach is very cozy. The indoor and outdoor pools and hot tubs were clean and enjoyable. The staff was super. LoShane was working the front desk when we checked out. She is very knowledgeable about the hotel and the gulf shores area and we didn't feel rushed at all while leaving and that was especially nice. We even bought us a pillow for the road! I will definitely book us with Best Western again, the price was very affordable and I would recommend this hotel to everyone.
Just returned home from a visit to Gulf Shores. Hotel was exactly what I expected. Clean, reasonable rooms. Staff was great. My battery died the first night. Not only did the maintenance guy(Wes) offer to give me a jump start, he took me to Walmart to buy jumper cables. Then gave me a jump. Really nice guy!! Won't find that everywhere. All in all, a good experience.
Hotel nice and right on the beach. Stayed in room 521, was next to elevator but did not make much noise at all. View from then Balcony was great!! Room was nice and smelled clean. Bed comfortable. Would definitely stay here again. Loshane who checked us in was awesome!!! I can not say enough about her. So friendly and made sure our stay was great.
Hotel had clean rooms and a friendly, helpful staff. It was located right on the beach with two pools (indoor and outdoor) as well. Restaurant food was good but they need a hostess and better organization.
Stayed in room 99, room is arranged where the bed is right next to the interior hallway and elevator. There was so much noise that it kinda ruined the stay. Avoid room 99! Room was very dated, but not bad at all. The beach was nearly on top of the hotel. When we arrived there was a roach on the ceiling, but that was the only bug I saw at all.
good experience at best western was nice on the beach at gulf shores. the beds were very nice and comfortable. directly on the beach. close to all the attractions and easy to get to. would definately stay there again or recommend to friends. next time would pay a little more for beach view. problem with elevator. and because on the 3 level side didnt realize where the outdoor pool was and person registering us didnt advise of the hotel breakfast or the chairs on beach/etc.
I have been wanting to go to the beach for months and so this particular Monday I asked my grandson if he wanted to go with Nana to the beach, he said that would be awesome, so on we wet. We had no clue where we were going to stay, I just knew it had to be on the beach with a view. We stopped at the Best Western and it was Awesome
The room was very clean and the staff were exceptionally courteous and helpful. The price of the items in the lobby store were very reasonable - we were pleasantly surprised at this. The Christian background music made us feel very comfortable. It would be nice to have an in-room safe. The hotel is directly on the beach with gulf view rooms - the view is awesome! The pool is very inviting - our children always got to know all the other children in the pool and we enjoyed meeting their parents. This is a very family friendly hotel. We will definitely be coming back.
This is our second time to stay at the Hotel. We did cut our stay short by one day due to beach construction that blocked off the beach. There was still access to the beach by walking down the beach, but with the back of the hotel, and adjacent property on one side blocked off, we thought that the beach would become too crowded. Once the construction is over, it will be back to normal.
Our family enjoyed the stay! We stayed two nights and felt completely relaxed. Our room had been recently remodeled. Being that it was directly on the beach, it would be impossible to keep the sand out of the walkway because there were guests going back and forth from the beach all day, so we were understanding of a little sand in the carpet.
I first would like to say how important it is for people to be honest about their reviews because I read them before booking a room! This hotel is the worst I have EVER stayed in and I have traveled all around the world! I thought after paying $499 for one night that it would be very nice! Boy, was I shocked when I saw the room and the bathroom was even worse! I will take into consideration that it was getting close to the end of Summer Break! EVERYTHING about this hotel was dirty, the elevator, the hallway leading to our room, the carpet in our room was so nasty I would not walk barefooted on the carpet or let our children!!!! The TV did not work but for a few minutes. The bathroom is very tight for one person and I am a small lady! Upon our departure the elevator was broken and I had to ask housekeeping to help us and I called the front desk, after 15 minutes it was working again! We had breakfast in the hotels pancake house. The waitress spilt a glass of ice water on me, no worries accidents happen! The food was ok, not like everyone raves about! The staff in the restaurant was great! I have been to Gulf Shores many many times and have always had a great time! But, this was not the case for this trip! I would NEVER stay nor recommend anyone else to stay at this hotel unless there was a complete makeover! I think the owners really need to take a good look at their investment! I hope this helps someone!
My wife and I stayed here on a Saturday night while traveling down the gulf coast. The staff put us in room 426. It had 2 queen beds that were extremely comfortable. The room had a beautiful view of the white sandy beach and emerald water! Most of all, the staff was very friendly, helpful, and gracious enough to give us a free breakfast coupon at the pancake house restaurant located in their lobby. All in all, it was pricey, but it is on the beach.
The staff at the Best Western on the Beach was so personable. They went way above the necessary thing to make our stay so pleasant. We only had to mention something and it was handled. The room was very clean and the location to shops and places to eat was great. The girls that worked the reception desk at night were so pleasant to be around. They helped with anything we needed included giving great tips about area attractions. We will defiantly be back soon.
Nice family get away. Room was spacious and clean, however the bathroom was rather small but, it served the purpose. Very quiet, family atmosphere, located right on the beach within walking distance to souvenir shops and restaurants. Maid service was offered everyday, however we just requested clean towels and trash collection daily. This did appear to be an older hotel, but our room appeared to be recently updated.
My daughter and I had a wonderful mother/daughter time. The weather wasn't that great, but the room was very pleasant and the balcony looking out at the beach and water was relaxing. The staff was very pleasant and very helpful.
We took our daughter for spring break to visit with friends. Great location and clean room. Great indoor pool and hot tub ! Young lady at desk during our checkout was sweet and helpful! I cant remember her name, sorry.
The staff was excellent and the view from our room was breath taking. The rooms were standard but you are paying for the view and being right on the beach The staff personally greeted us and always made sure to ask if we were enjoying ourselves. I would recommend this hotel to anyone. We will be back.
Older hotel but very clean & neat. Beds were extremely comfortable and pillows super soft. The rooms are bare minimum but we came for the beach. Had a great ocean view from the 3rd floor. Pools were nice. Free parking!
The rooms are utilitarian. They're as advertised, but nothing special. But we didn't stay here for the room! The staff was adequate, except for Wes, who went above and beyond, being helpful, friendly, and gracious. If you're gonna spend a lot of time in your rooms, you may want to find somewhere else, but if you want to be out on the beach and you want a room that's really close, you aren't gonna find much better.
After reading multiple bad reviews, I was going to cancel my reservation! I'm really glad I didn't, this was one of the best hotels I've ever stayed in! The rooms were decent sized, the beds were comfortable, the pillows were amazing and the staff was phenomenal! Everyone was very friendly and went above and beyond to be sure we had everything we needed! I will definitely be staying here for years to come!
The hotel is in a very nice location. We had ocean view on the second floor with the Pancake house right in front of the hotel. The staff were very helpful as well. We were able to get adjoining rooms for our kids so me and my wife could have privacy.
This hotel is a little pricey however the location is worth it. The kitchenette in our room was great, but the house keeping staff was lacking in cleaning our room, taking out the trash, and even bringing us towels. Which we had to go down to the front desk to find. Beach access was great.
LaShone was EXTREMELY helpful! even though it was a busy time at the front desk, not only did she help me but she also introduced me to her manager who was very glad to have us their. The room that we had was magnificent!
This motel is right on the beach. It is walking distance to entertainment and shopping. We LOVED the balcony at sunset time. Be aware that unlike most Best Westerns, this one does not include a free breakfast. We had one minor issue, and that was at check-in. We arrived late after a long drive that included car trouble. When we got to our room, the roll away we had requested was not there. After waiting close to an hour for the front desk to bring it, my husband finally went down to get it himself. But this was not a deal breaker. It was a fantastic value for the views and beach proximity. We hope to go back soon and stay here again.
We arrived 2 hours early, our room was ready and we were offered NO early check in fee. The employees were very accommodating, pleasant, and professional. Our room was fantastic, we were on the 6th floor with an ocean view which was beautiful. I highly recommend this hotel experience for your next trip to Panama City Beach Florida.
The hotel was clean and the staff was very friendly. We really enjoyed our stay. I wish the pool was bigger. It had a rock waterfall that would have been beautiful if the waterfall was actually working. The kids loved it, but the pool again was just so small.
My husband, cousin and I stayed here for vacation. Pros: Great customer service from front desk staff (especially Heather). When we accidentally booked our room through a hotel booking site instead of the hotel website, Heather gave us great advice on how to fix the problem and then gave us a discount on our room to compensate our trouble even though it wasn't their fault)! Room is right on the beach (balcony hung over sand), great location. Absolutely fantastic food at the pancake house of the hotel (keep in mind, not included with the cost of the hotel). Cons: Rooms feel a little dirty (ours was clean, I believe this "dirty feel" could be be from the humid feel the beach can sometimes have). Bathrooms are so small you barely have room to dry off and the kitchen has no utensils to cook with. Would recommend this hotel if you want to be right on the beach and are on a limited budget. We would stay there again.
Enjoying my stay! Great place! Older but clean and comfy! Thanks Heather for helping us move to a room with a kitchenette! You were so polite, courteous, and accommodating! Great view! Everyone is so friendly- front desk, restaurant staff, housekeeping, even guests! I'll be back! 7/16/16
The property is a little dated but the staff is awesome, from the front desk to the maintenance man, very friendly and helpful. I had a problem with the sink in the room draining, maintenance was there within 5 minutes to fix it. I would definitely stay here again.
This BW needs to be redone. We stayed 5 nights at an average of 300 a night. Which was too much in my opinion. The maids cleaned our room each day but we had to ask and it was hard to communicate because they spoke very little English. They tried and I give them credit for that. Our room had a stove top(2 eyes) sink and small fridg. But almost nothing as for pans and no utensils. We didn't cook much, just made cold stuff. The balcony is a joke, so small that you could hardly use it. Shabby is an very accurate description!
The location of this hotel is GREAT, right on the beach, but the hotel and rooms are shabby. The pool has a water fall that does not work. There is no free breakfast. The maid did not clean the room after being asked to come back.
Hotel is right on the beach. Our room was clean. Bed and pillows were great along with the A/C. We also had a balcony room. Beach was nice and clean also. Staff greet you every time you walk in. Very friendly.
We showed up to Gulf Shores with no place to stay. We called the Best Western on The beach. Allen took care of us and hooked us up with a room beach side for $30 less than Hotels.com was advertising. The room was clean and simple the bathroom and shower looked new. It had a microwave, refrigerator and coffee maker. The outdoor pool was open all night. The only issue I had was there was no free breakfast. In fact the breakfast was $10 a person and up! The staff in the restaurant was friendly and helpful. I would go back to this hotel but definitely go somewhere more reasonably priced for breakfast.
Worst Western (not best). never, never, again! This place charges over 300. Per night for a room so sub par it's criminal! We had a room that was given a kiss and a promise from the housekeeping staff and they never kept their promise. The bed was not turned over and we found 2 bloody pillows that had been left. Makes me believe all they did was pull the covers up from the last guest. The coffee maker still had grinds from the last guest as well . Just GROSS! We had no amenities like shampoo etc. Lucky I had my own. There were drywall pieces missing and ceiling tiles falling and mold in the shower. When confronted management barely shrugged their shoulders and could not have cared less. Let me say it again... Worst Western...Never, Never, Never Again. Consumer beware of biohazard in your bed!
This is a very nice motel sitting right on the beach. There is ample parking, an outdoor pool, an indoor pool, and a breakfast cafe. Rooms are big with a nice bed. My room was clean and was cleaned every day. I had a patio overlooking the pool and with a great view of the ocean. We will be back.
The room was clean, view of the gulf from the balcony was beautiful, the staff were helpful and friendly. Plenty of food and drink in walking distance. Did not eat at the onsite restaurant, but it certainly smelled good walking by. Not one bad experience.
This review is for customer service. I've traveled everywhere in the US and out and I will tell you this staff is the warmest and most helpful group I have ever experienced. They genuinely want to make your experience a great one! I encountered a bit of a problem with family connections and these folks were the kindest I've ever met Thank you from the bottom of my heart. PS-I did enjoy myself after that stressful day??
This hotel is right on the beach...we just walked out of the lobby and relaxed all day! The rooms are a little dated but very clean. I highly recommend renting a chair and umbrella from the service provided directly in front of the hotel. Roy is an awesome attendant!! One of the best relaxing vacations I have had in a long time! Also within walking distance of the Hangout! i
The lady at the front desk was very friendly, the room was very clean & had a full kitchen, which was unexpected. The hallway was dreary and almost creepy, but we didn't spend a lot of time in the hall! :) Loved how easy it was to just walk outside onto the beach from the hotel elevator. The beach was super clean, and the hotel had a convenient outdoor rinsing area. Lots of shopping nearby. Nice balcony to hang wet swimwear.
This was our first trip to Gulf Shores and we chose the Best Western based upon reviews from other visitors. We were in an oceanfront room with a kitchenette with two queen beds. The property is a bit dated but very clean and the view/access to the beach was second to none --- we were on the beach w/n 3 minutes from walking out of our room. We stayed at the property mid-week and the rate was very comparable to that of other places we could have stayed at right on the beach. We had to check out a day early due to events at home and the front desk staff was very accomodating. The only real negative I can report was that the bathroom was very small. Not sure if that is a function of having the kitchenette-style room but it was clean and functional so not a real big deal to us. We will definitely stay there again.
No toilet paper holder, missing refrigerator rails, Pancake House prices are stupid high. Indoor pool is a shelter built over a pool in the middle of the parking lot, therefore you have to go OUTSIDE to access the INDOOR pool. Probably will not stay in Gulf Shores again.
Not worth the high price. Old hotel. Location is on the beach and in a great location. The indoor pool was extremely hot. The outdoor pool is very small. Hotel does not offer any beach or pool towels. Must use room towels.
Our family just returned from Gulf Shores and had the most delightful week of vacation. The stay at the Best Western on the Beach was the perfect location and the staff was outstanding!!! From the check in through out the week we were made to feel like we were the most important guests in the hotel. Michelle led the way of staff that were so helpful, kind and friendly!! We had a room with a view of the Gulf and would not change a thing if we were returning tomorrow. Great Week!!!!!
We loved this location it is right on the beach and was perfect for our family stay. The staff was great especially Trena ! Location was perfect for dinner , shopping and site seeing. I would recommend this place. Most everything in in walking distance be sure and visit Rita's for ice cream treats.
Great location, rooms spotless, comfortable beds. Front desk staff very friendly and helpful. We ate breakfast in the hotel restaurant every day and it was excellent. We would definitely recommend and return to this hotel.
Omg I loved it right by the beach clean room the beds were amazingly comfortable and the pool and jacuzzi was the best the only thing I disagree with you should not have to buy your breakfast when you pay 1500.00 for a room they should have a free breakfast or give you food coupons while your there!!
Great view of the gulf and walking distance to restaurants and bars. Rooms are not very sound proof and music/TV can be heard from surrounding rooms. Elevators are slow. Smoking is allowed near elevator and you have to walk through the smoke.
We had an excellent experience during our stay! The staff was very friendly and professional. We absolutely loved our room, it was clean and looked like it had been recently updated. We stayed in the King studio suite and we will definitely be requesting it when we come back!! The location was great, so close to everything! Nice clean beach, amazing indoor pool pool and spa and a really nice outdoor pool as well. Can't say enough about it, just ready to go back very soon!!
Our ocean view consisted of 75% wall and 25% ocean view. The staff was not friendly and thought the price was high for just an 'average' room. It is close to the beach which is nice. I wasn't happy with this hotel and we won't stay again. The restaurant in the inside is outrageously price me and not that good.
Awesome rooms right on the beach! Private beach, both indoor and outdoor pools !! Can't say enough about the friendly staff, clean rooms, fantastic pancake restaurant in the hotel. Walking distance to sea and suds or the pink pony. Only minutes to all the best souvenir shops. We will definitely be back!!
Was an average hotel. Little high on price for what you got. It is on the beach! I mean as soon as you get out the stairwell it was a matter of 20 ft then you were in the sand. It needed some maintenance and updating. When you look back from the beach to the hotel it looks a bit out of place cause this only being 5 floor hotel with the next door condos being 20 floors. Over all its an alright place.
staff one of the best I have ever encountered. Only thing is room was kind of small for price. the view was to kill for. on delivery service for food was pizza. only one elevator but you can live with that
Older property but well kept. Good beach access at the property and very close to public beach and public facilities. At peak times parking is available but not necessarily convenient to the room. No free breakfast bu Pancake House integral to the property.
We arrived at the hotel late on a Wednesday and checked out on Friday, so it was a short stay. Our room was hot, cramped and uncomfortable (the AC was turned all the way down to 60 degrees and it was still sweltering in there. Also, the ice machine didn't work (and wasn't fixed after reporting it) and the phone in the room didn't work. We did have a great view of the beach and the hotel itself was on the beach. Because it is a pretty small hotel, the beach in front of it was not terribly crowded, nor was the pool area. It would have been nice if there was a restaurant or bar inside the hotel to avoid having to trek over to the extremely crowded Sea N' Suds or Hangout locations. Even a poolside bar would be nice. Also, you had to pay a separate company to rent one of the umbrella shaded chairs and couldn't just charge it to your room. Overall, we had fun but the hotel is not one I would recommend if you are going to Gulf Shores. At almost $300 per night, it wasn't worth the cost.
This is no luxury hotel, but not a too basic motel either! In the middle of it. Very friendly staff, fabulous location at the beach and great ocean views from the room. Superb beach! (Downsides, although not very important: air condition system not very good, chlorine smell in room and hallways, motel atmosphere)
I went on my birthday with my family....the staff was friendly, very helpful...the hotel was beautiful n clean...i would definitely go back to stay .... thumbs up Best Western ....my toddler enjoyed the Kiddy pool they have
When made it there we were greeted at the door with a smile and love and we felt very comfortable the rooms were real clean the people was very helpful and they have a free breakfast you can go on the beach and swim or if you don't want go to the beach they a pool outside were you and the kids can swim or you and the kids can go inside and swim an the inside pool is a cave and a waterfall you will love this place to visit or vacation at o and they have a restaurant it's called Island Pancake House the food is good there and everyone had flat screen in their rood
We have stayed at the hotel for the last three years and will definitely be back . The staff are amazing ( heather and trena) and several more. Very friendly and nice . And the view is breathtaking , weather perfect !!! If u are looking for a relaxing time . It's a must go !!!
Outstanding ! Clean , attractive rooms!Beautiful beach and view! Nice pool and hot tub! In the middle of lots of attractions and great places to eat! Walking distance to all these places with no need to drive... Friendly staff. Couldn't be better ! Go NOW!!
This was a 1st trip to Gulf Shores, and by far, a great trip. Very clean property, and the Island Pancake House, was a very nice breakfast. Pecan pancakes were very yummy, and the rooms were unbelievably clean. We had a direct walk to the beach and, although there were some shells, and i would recommend wearing shoes down to the water, the view and seagulls made up for it. once, i accidentally dropped a peanut off the balcony, and within minutes, we had several seagulls 'asking' for more peanuts! Great trip! Will be back!:-)
No problems with the room except one bed was very soft. Might be OK for kids though. Room was mainly for beach vacationers with a little kitchenette. Not a bad price for a beach front hotel, but the peak season hadn't started yet. No free breakfast, but a nice little restaurant located with the hotel.
This hotel was what I could find for the days I wanted to get away. It is not crowded, great view of the ocean. The room was reasonable size, well laid out with everything you would need except extra hooks or towel rods in the bathroom. The bed was super comfortable. All the above would have made it an excellent stay and great value EXCEPT there were used condom wrappers- one in the drawer and one under the night stand! So if they improved there cleaning crew, it would be great. Walk across the street to Waffle House instead of bothering with the folks at the Island Pancake house- enough said on that.
We visited Gulf Shores for the 1st time this weekend. Happened to walk in to ask a question about their Pancake House and Heather was so awesome that we ended up changing hotels and staying there Sunday night. The room was very big and comfortable with any amenities that we needed. We were directly on the beach with an awesome view! We will be returning to this hotel in July due to the great customer service that we received from Heather as well as Bobby!
When I arrived I was in a room on the street side - the staff, Heather I think, was very helpful & moved me to a beachside view! Plenty of parking, staff all very good, property to notch! My only negative was night latch not attached to the wall. Did not eat breakfast, wasted to, looked so delicious!
The Best Western was optimally located for Hangout. amazing location. nice, clean room. The staff was excellent. Very attentive, kind, and genuinely interested in making sure we had everything we needed. Healther, Stephanie, and Michelle Rock!
The hotel is very old and our door didn't shut well enough for me to feel comfortable there. The price is outrageous for such an old hotel and they don't even offer the usual free coffee and breakfast. They do have a restaurant that they recommend but don't even give you a coupon for a discount. The staff was friendly and the hotel was clean but at $320 a night other than having a beach it is nothing I would want to go back to.
The hotel is old. That the building is old is obvious. The halls are narrow and have a musty smell. The hall carpet was dirty. The room was just adequate. The room did have a small refrigerator and microwave. The bathroom was barely adequate and way to small. The 'balcony" was small with old plastic chairs. The ocean view was nice but every thing else detracted from it. Worse, they double charged us and we still haven't gotten that corrected!
Clean bed. No bugs seen. Hot shower. Carpet in the room and halls looked like it was from the 70's. My daughter's socks turned black from walking only in the room. Can not recommend until this place has some major renovations. Also, if you need a crib, there is only one available for the entire place. My buddy rented it for his son and it had a wheel missing, was wobbly, and looked dirty.
Wonderful place to stay. Rooms clean, very friendly staff from checkin to checkout. You have to try blueberry cheesecake pancakes. They are not on the menu but were recommended by our waitress. The hotel motto is "Aim to please" and they really do try. We will stay here again next time we are in Gulf Shores.
the location was perfect, the staff was friendly, the accommodations were superb! We stayed in our of the private cottages, I loved that we had all the pleasures of home. The huge front porch allows you to hear the waves crash, smell the salt air, but still enjoy the privacy of a residence. The house was well stocked and the beds and sleeper sofa were very comfortable. Every shopping area and a bunch a awesome restaurants are literally 6 blocks away. Within 2 miles there are several attractions plus the free beach. Could not have found a better accommodation for the value.
We spent three nights at the Gulf Shores Best Wedtern on the Beach. The pillow top beds were fantastic as were the pillows because there were both 2 soft and 2 firm pillows on each bed. The toiletries were also good quality, Bath & Body Works. The hotel itself is modest looking but you can't beat the location. The beach starts about 30 steps from the elevator. In addition the front desk staff that checked us in were fantastic and so helpful and kind. Overall I would highly recommend it.
This was our first time staying on the beach during a vacation. it was a great experience. locations was very nice. over all the hotel and price was a good deal as well. We are very pleased. We look forward to booking with them again.
Had a great time. Clean, comfortable, great service and friendly people. The view was excellent and the cafe in the hotel was a great place to eat and convenient. When in gulf shores you could not ask for a better place to stray.
We enjoyed our stay here to visit with friends in the area. All staff was friendly and helpful. Only downside we could see was that it seemed a bit pricey both for the accommodations and their on site restaurant but guessing they are probably in line with other hotels for Gulf Shores.
We had a wonderful time, staff very friendly, we'll stay when we come back to Golf shores,we will recommend the Best Western on the beach, rooms we're clean & plenty of towels for our stay, bed & pillows we're very comfortable
Prime location..right on the beach.. Walking distance to several restaurants and souvenir shops. Beds are comfortable--especially the pillows! We had a room with a kitchenette facing the gulf and it was beautiful. Balcony has table and chairs so you could sit outside and have a beautiful view of the gulf. Hotel staff was wonderful- especially Michelle! She went above and beyond to make sure our trip was enjoyable. Geraldine from housekeeping was amazing as well! Very friendly staff! Very clean. Will most definitely stay here again.
We we greeted cordially, but we had to wait an hour for our room. The desk clerk gave use some ice for our drinks and we headed out to the pool area to sunbath. We were right off the water so I walked down the beach? The room was nice, a little smaller than usual and on the 2nd level so we parked the bikes in a secure area the hotel provided. Clean room with effiency, good bed and sheets. Wfi was a little slow but ok. Nice little balcony to sit out on, not waterfront (25$ more). Good resturants in walking distance.
Awesome, Clean, and on the Beach. The manager was polite and very accommodating. (extra parking across the street for big trucks and trailers). The pool was nice and clean. The cleanest and best Hotel on the beach in Gulf Shores!!! The next time we go to Gulf Shores we will be definitely going back to the Best Western. Hands down.
We did not get a room facing the beach . The simple fact is I want to be setting on the beach if I have tie to set and look at it . The hotel staff was wonderful . The beds at this hotel are so comfortable . They have wooden lounge chairs on the beach so you don't have to drag a chair with you . Honestly it was so quiet and relaxing I get a much needed vacation and rest . I love this place and the atmosphere is perfect its clean and I don't think we will ever stay any place else in the Gulf . We chose a room with a fridge and it was the perfect choice
I stayed in one of the cottages across from the beach and I highly recommend staying there. It is a home away from home. The beds and pillows are very comfortable. The kitchen is fully equipped and overall the cottage has a homey feel. You also get access to the hotel pool and hot tub which is very convenient. I loved my experience with The Best Western and can't wait to visit again!
Beach view rooms, outdoor pool and hot tub overlooking the beach, offers hotel rooms or cottages, restaurant Island Pancake on property(which also overlooks the beach), chairs on the beach for your use, what more could you need??? All that plus a very friendly and accommodating staff made for a very relaxing weekend. We will definitely be back!!!
Great location, right on the beach with pristine clean sand, cool pool & Hot tub. Offers chairs on beach, water sports rentals a few steps away, & lots of restaurants & beach bars with a short walk. Staff was very pleasant, helpful & true southern charm. Island Pancake House, restaurant inside, has amazing food(best grits ever), exceptional prices, overlooks the pool. We stayed in one of the cottages located across the street, all the amenities of home, nice neighborhood. Huge porch for hanging out, washer & dryer, dishwasher, tubs in both bathrooms, big driveway, access to all hotel amenities. Right in the tourist area, can walk pretty much everywhere, bike rentals offered nearby too. Made for one heck of an great girls weekend getaway!
This place is perfect, except for no free breakfast. While there is a pancake place on-site, it is nothing to write home about. Other than that, this is our go-to place for a short weekend beach trip!
Great room...great atmosphere. .wonderful experience..thanks joe at the front desk you were so pleasant and friendly and will definitely tell people to check you out...2 thumbs up from Cullman Alabama
The front desk ladies are very nice and helpful. They listen to your complaints and report them. They offer ideas of where to eat. The noise from construction is super loud, but the manager limits the timing to an hour at a time. The indoor heated pool was COLD. We could not enjoy it, which was one reason we paid extra to stay here. My mom would have benefited from the pool on her stiff joints/muscles. We did enjoy the hot tub which was bath water temp - not hot. Our view from the handicapped room was great The outdoor pool was pretty but no one was using it - too cold outside. They need a ramp to get into the indoor pool and to block the parking spot in front of the door - as we could not use the walker to get into the pool area. Our stay was nice but could have been better. Our last night some lady and two kids were screaming late into the evening for over an hour, and I had to call downstairs. The man at the desk took care of the problem immediately and he was nice on the phone. If I go again it would have to be summer months since they say they can't raise the water temp in the heated pool. I think over priced for what we got. Had a much better stay in two other Best Westerns for half the price and that included a full breakfast - Sweetwater and Daphne locations. The rooms were clean. The mini frig is hard to use since it is in a low cabinet and moves around when you try to shut the door. Hard for any handicap or regular person to get into it.
Out stay was only one night, but we absolutely loved it! The staff we interacted with (during phone call making reservation, front desk staff and a couple cleaning people) were very friendly. We got an amazing deal on an oceanview room with a great balcony to relax out on and soak in the view. The room was clean and while you could tell it was old, it was nicely updated. Not your typical hotel room by any means, and I am extremely picky and a major germaphobe! If you're looking for a ritzy five star hotel, this is probably not going to please you. But if you just want a nice and clean place to stay with an amazing view and friendly staff, this is your place!! We will definitely return. (As you can see by my photo, the view from our room was beautiful. We all got a kick out of our breakfast time "visitors", who flew right up to our balcony!)
I love, love, love this place. Its so clean and comfortable and the best beach view. My sister and I too a runaway weekend. We stayed at this Best Western several years ago. We loved it. Trena, our cleaning staff was the nicest person. She made it even better. She is fantastic and asked us if we needed something each time we ran into her. She is awesome at customer service. Can't believe she is cleaning rooms, I mean she is great at that job, but with that personality and customer service skill, she should be doing something where she can utilize those skills more. We really enjoyed our stay and will be back.
Great views....great staff..quiet room...comfortable bed.! THE Location Is superb...You can walk easy 1/4 to 1/2 mile to at least 5 of the best seafood restaurants here. Pink pony especially for good food and fun. Great breakfast at the Island pancake house right below your room. Moderately priced and excellent. Pier within a mile. Wonderful stay!
We were on a two night stay for a friend's wedding. The staff was amazing, the room was amazing, and the view was breathtaking! We did encounter some construction going on in the room below us. The noise was annoying, but only lasted about an hour.
Best Western on the Beach in Gulf Shores, Alabama is very clean, pleasantly decorated, and the staff is very friendly, polite and efficient. I always stay here when I come to the beach. The Island Pancake House, located inside the hotel is excellent. No need to go anywhere else for breakfast or lunch.
Would like to thank Heather for a painless, courteous & prompt checkout. Stephanie was sweet & courteous. She told us the perfect place for dinner, & helped us make the very most of a 1 night stay! Great job ladies, you represent your employer very well! Best Western should be proud to have you!
We stayed at the Best Western on April 2nd for one night. We took the kids to the beach for a short stay since it was their spring break. This hotel has clean rooms and the front desk staff were friendly. The pancake house inside the hotel had good food. We had to report to the front desk staff that the pool was cold. The indoor heated pool is one of the main reasons we chose to stay at this hotel since it was early April. The indoor pool was suppose to be heated but it didn't feel heated at all. The indoor pool was very cold! Not sure if we will stay here again since we wanted an indoor heated pool and this pool was clearly not heated. In my opinion, this hotel is over priced. The elevator smelled like urine. One good thing is that the room was clean.
The price I was given over the phone was way different from what I got charged and that is wrong to do somone like that I hadd no choice I was there so I paid it but that problem will be made very public cause that is soooo wrong
I CHOSE THIS HOTEL BECAUSE I have always trusted bestwestern to be located where I need to be. Located between two beautiful restaurants with good food, fun and entertainment. Beautiful white sand beaches.friendly staff, clean room and good food.
I rated this hotel as average since there was not a "GOOD" option, otherwise I would have rated it as good. The hotel is dated, but they do try to keep it updated the best they can with paint and decor. However, because of it's age it has small rooms, very small bathrooms and smells like an older hotel. That being said, it enabled our family to stay beachfront on spring break on a tight budget. We got a room with a kitchenette and were able to have a balcony with a million dollar view, quick and easy access to the beach and a comfy bed for a great rate. The hotel staff was very friendly and the indoor pool option was great since it was a little chilly for outdoor swimming while we were there. I would recommend it to anyone who wants a great location on a modest budget!
This place was wonderful. Great, friendly staff, excellent accommodations with wonderful view of Gulf of Mexico. Stephanie and Michelle went out of their way to make us feel welcome. Can't wait to visit again!
Beautiful location right on the Gulf. Balcony room with wonderful views. Great location to walk the beach to the pier that was great to watch the fishing. Would stay again. Very relaxing. Restaurant was also good. Only ate breakfast, but very good.
We appreciated this hotel's location on the beach. The room was large enough for two adults and came with a full size refrigerator for the kitchenette. Staff were friendly and helpful. We would definitely stay at this hotel again.
Our family decided to spend a few days in Gulf Shores, AL for some relaxing, fun time on the beach. Our decision to stay at the Best Western was a great decision. Very clean, genuinely nice staff, great view, nice price, wonderful beaches - all during spring break. Wonderful experience for our family.
This was my second visit and I would recommend this hotel. Clean rooms and very convenient to restaurants. We had a balcony, oeann view room. Great. My niece from north Georgia was with me and her 15 year old son. She was impressed with how clean the hotel was. Would definitely stay again.
Fast check-in and nice lobby, filthy fridge-especially on the bottom, , leaky sink in the bathroom, filthy bathroom walls and floor with long black hair all over that stuck on sandals and feet (very disgusting), filthy and "powdered" carpet, cover on bed hadn't been washed in ages by the smell and feel, bad odors, would not eat in restaurant there due to room hygiene. Internet rarely worked well, very loud and swearing/rowdy young people on their balconies yelling at people walking by, hot tub was basically cold and poor jets. Cleaning staff knocked on door early in the morning when the sign was on the door for "quiet please". Beds are very soft but room really hadn't been deep cleaned in probably years.
We stayed in a 2 queen kitchenette beach front in room 302. The room was spacious and offered a terrific view of the gulf. We did not utilize either pool because the outside weather was ideal to stay on the beach during our 3 day stay for Spring Break. Heather was super helpful and let us check in at 12:30, which allowed the fun to begin upon arrival. The beach area outside the hotel offers chair rentals and it was the only section that wasn't overcrowded as far as the eye could see. Our room was 2 doors from the elevator and we never had to wait. We walked everywhere we went because it is in the middle of everything. I would definitely stay at this Best Western again. Highly recommend this hotel, especially for a nice place to stay for just a quick trip to the beach.
We have stayed here many times, and you can't beat the Gulf Coast View. There is an indoor and outdoor pool, so if it is raining there is still something to do. It is well kept and the rooms are clean. The staff is extremely helpful. Michelle and Stephanie checked us in and helped us with a number of questions that we had about the local area. The beds are doubles, but are comfortable as are the 5 star pillows. There are kitchen and kitchenette rooms available, and when you figure in cleaning fees for a condo, the price for this is much better. It also has the indoor pool, so it makes it a much better place to stay than many others during the off-season.
as the other 2 times we been there we have enjoyed the staff treats u as best friends and Stephanie wow impressed she remembered us as if we were there yesterday. It was very clean, the rooms, the halls, the office the swimming pool area. The only complained I have it this last time going 3-14-16 the prices doubled than the other 2 stays we had. so next vist I we will be more prepared to have checked other places, but overall top 10 for us
best hotel I have ever stayed at clean and excellent staff they where playing Christian music and it was so refreshing signed up for there rewards program with so much help free acess to computer and free wyfi I would and will recommend this hotel to all
A clean and pleasant hotel. The hotel Staff was very friendly and helpful. The rooms were clean and comfortable. A nice vacation location close to the restaurants and nightlife. Would recommend and come back.
My family and I stayed at the Best Western on the Beach in Gulf Shores, AL as we were in town visiting family. We had a wonderful and relaxing stay. The rooms were clean and fresh and the staff amazing and helpful. We all slept great and can't wait to stay there again on our next trip to the beach.
My family enjoyed our stay. The staff was very friendly (Southern Charm)! Nice beach access as well. This was our second stay and I'm sure it will not be are last. Nice central location as well next to dining and activities.
It really is a great hotel. Me and 4 other guys stayed in a room with two beds and a kitchenette. We thought the quality of the room was great and had no problem with space. I was really impressed with how patient the staff were even with all the spring break chaos these past weeks. Being a room with 5 guys the room got somewhat messy at times but the cleaning staff were always understanding and somehow managed to make the room spotless again. All the staff was extremely nice, the lady at the front desk even stopped some guy from stealing from my car. location was perfect, we could walk anywhere we wanted to go within 15 minutes. Would definitely stay again.
Overall an acceptable place for college students on spring break, but certainly not worth $400 a night, which is what we paid. I would not recommend this as a "nice get away." Service wasn't terrible, and rooms were nice, but not worth what we paid. It has a great central location on the beach, everything is close and a nice walking distance.
Some friends and I stayed at the Best Western on the Beach during spring break, and it was all we could ask for and more. The location was one of the best parts about this hotel, with it being right by the beach, walking distance to the Hangout and a lot of restaurants, and close to a bunch of other college kids. Friendly staff and the rooms were cleaned well. Only down side is the indoor pool and hot tub close too early (10:00). Would definitely recommend!
We stayed at this hotel during Spring Break week. Every part of the hotel, rooms, beach area and pool area was very well kept. The owners take pride in their hotel and their beach and it shows! We loved it!!!!! Heather at the front desk was awesome!
very nice staff members. The outside appearance was below average but the inside was pretty good and the beds were comfy. The lobby smelled like smoke but overall good experience. The location was perfect, right on the beach!
Great ocean view with clean beach. We're here during spring break and they're keeping it under control. Michelle at the front desk is stellar with lots of "to-do" suggestions which were spot on. Our house keeper is wonderful as well!!! Great for families with kids of any age (maybe not during spring break though)
If you want strictly beach time, this was okay. Just look past the smells of things not cleaned up going down the hall. The Mattresses were awesome. It was like sinking down into a giant pillow. Only wish I had gotten a beach side room which I thought I was getting according to first look on the web site. I could have upgraded but this trip I was on a budget.
This is by far one of the BEST hotels I have ever visited. The staff was beyond helpful and gave the best customer service I have ever received. I would recommend anyone and everyone to visit this amazing hotel! The staff was what stood out the most. They all were friendly and made me feel right at home. AMAZING!!!!!!!!!!!!!!!!!!!!!!
I stayed here for two weeks. Mr. Thompson and Michelle were so friendly and helpful and went above and beyond what's expected to make my stay possible! This hotel is kept clean and fresh. Even the stairwells are enameled white and kept spotlessly clean! The hallways are fresh and clean also. The housekeeping staff does a wonderful job and make every day feel fresh and new. This is also a very solid, quiet hotel. You'll sleep like a baby! I thoroughly enjoyed my second story balcony facing the ocean. I can't wait to go back!!!
Nice location with many great seafood restaurants nearby. The room was nice and had a great view of the beach. The staff at the front desk were very friendly and provided great advise on where to eat and things to see. Also, there some nice golf courses in the area that I won't mind playing again.
We splurged to stay here during Spring Break, choosing it primarily due to the location (directly on the beach). The rooms are well-worn and small, though everything seemed clean. There was a great deal of yelling and "partying" during our stay, obviously due to the fact that it was Spring Break week. It was unsavory to find cigarette butts everywhere from the smoking college kids sitting around everywhere. It was difficult to get towels that we requested and I was told that I would have to come to the front desk to get them myself. When I did so, the attendant looked at me and said that I "sounded young" on the phone, which is why she questioned me about how many were in my party and insisted that I come pick up the towels myself. She explained that the college kids were hoarding the towels and leaving them with few. There was no gym, no laundry facility, and no complimentary breakfast. The pancake house cost our family over $70 (5 people) for a standard breakfast. It was delicious and the view was nice, so that's a positive. I wouldn't choose this hotel again for the price.
I stayed for several days! Had the most amazing time. Michelle the lady at the front desk was the best. Everyday I asked her about good restaurants. Each time she never disappointed me. Each time you walk in the door she always had a smile on her face. The hotel was very clean and I enjoyed staying there. Will come stay again!
Our stay at Best Western on the Beach was amazing! Michelle was so very helpful! We spoke several times on the phone prior to arrival and everything went smooth at check-in and check-out! I would definitely stay here again!!!!!!!!!!!!!!!!!
This is NOT what I expected when we decided to splurge for the $150 per night room or when we booked at a Best Western hotel. Took at least five minutes of me searching and calling out for someone before an employee actually showed up to check me in. All the while, the phone was ringing off the hook. The clerk answered the phone and helped that customer before assisting me. Once she was there, the check in was quick and easy. Once at our non-smoking room, we opened the door and were overwhelmed with the smell of cigarettes. It smelled like an ashtray. It was so strong that it left our stuff smelling like cigarette smoke. The pictures on the walls were almost completely turned sideways they were so crooked. Our youngest child (2 year old) started crying EVERY time we walked into the room. She would beg to leave the room and start crying. She kept insisting that the room was "scary" and "it was going to get her". Sounds odd, I know. She has never acted like that before and we have stayed at multiple hotels since her birth. The beds were not bad, actually pretty comfortable. Room was relatively clean but just seemed dingy. The locks on the door leading to the balcony were low and easy to turn. Not good for little fingers or families with little ones. The cable stopped working about 2 hours after checking in and it never started working again. My husband made it through about 10-12 minutes of a shower before the water turned COLD. Tried to wait to shower, hoping that it would warm up again but that did NOT happen so we all took luke warm to cold showers. Bathroom was VERY small with NO counter space. There were lots of loud, cussing, half-naked, hateful teens-20 somethings everywhere. They were throwing trash down in the halls, in the elevator and ALL OVER THE BEACH. We took our kids hunting for shells and had to dig around beer cans, cigarette butts and cigars that were thrown on the ground. They were very loud the entire time; yelling, running, banging the walls, etc. There were large groups of people partying on the beach and in the sitting/Parking areas with loud music. They were funneling beer, dancing, practically fornicating. We did not appreciate this with our small children/pre-teens. It felt more like a frat party. The indoor pool was located in a separate building than the hotel and not secured for guests only. It was in a very dim room with no towels available for drying off after. There was very limited parking that fills fast and doesn't feel very safe. Over-all, it was a waste of money and we won't be back.
We stayed at this oceanfront hotel in Gulf Shores, AL recently and stayed in an oceanfront room. The balcony was spacious and we were able to see each sunset over the water. The room is equipped with a very comfortable bed, kitchenette with cooktop and microwave and refrigerator. Overall this is a great choice. The location is within walking distance to many restaurants like the Hangout, The Pink Pony, or several others. You can walk down the beach or along the street sidewalks. If you have never been to Gulf Shores, you must walk on the beautiful white soft sand to the clear blue water. IT's wonderful!
had a great time good place to stay very nice staff and great housekeeping staff had a beautiful view pool area was just great balcony had new chairs parking lot very clean we would stay again loved it
First We were welcomed warmly by Michelle, she made things very smooth and gave us one of their ocean views room which we were so happy to work with her. The room was clean and organized but the room smelled very damp which turned us down.
This hotel is one of our favorites to stay in. It has a super staff, kitchenettes in the rooms, and an indoor pool with 2 spas. I'm not a big fan of hotels without continental breakfast, but with the kitchenette, we just make our own breakfast. The Pancake House is great, but it has very slow service so we never eat there. The pool is my favorite amenity but it is not open year round. For the price, you can't beat it anywhere on the beach!
We enjoyed our stay! Being able to swim in March in the indoor pool was awesome! The view of the sunrise from the balcony was spectacular. Everyone was so nice to us. Michelle that checked us in, the ladies that were cleaning the rooms, and Heather checked us out. The room was clean and nice! We ate at the on-site restaurant, food and service there was really good also!
My Wife and I stayed at the Best Western on the Beach for 3 nights. Room was very clean and a GREAT Location. We would stay again.We were in Town for business and had no idea what was around. Checkout Lulu's and take a drive to Fairhope. Really neat Town. Andy Smith
nice quiet room. All rooms come with kitchenette which would be nice if you don't want to eat out. But it makes for a small bathroom.. Love the pillows. wifi was free and actually worked. We even bought some pillows and brought home.. my future daughter in law wasn't pleased by the coarseness of the towels but I didn't have a problem with them
This is the second time that me and my wife have stayed at this hotel. We have had nothing but great experiences. Very helpful and friendly staff. Heather and Michelle were especially helpful to us. Will return again.
This hotel seem to be very until you get in there they need some update done and new things in rooms to source it up I have been in alot of best Westerns and they just kinda fell off the cliff but the staff was very nice and helpful
We arrived on New Years Day and it was not a good start for our year. Worst customer service I have ever experienced. The pool was closed for maintenence but we were not told at check-in so four of us are standing outside in our swimsuits and winter coats trying to get into the pool only to find no water and the door locked. When I went back to the front desk to find out what is going on and find out it has been closed for weeks but they didn't bother to let us know. The lady up at the front desk told me if we find another hotel we would get our money back but she refused to refund it when we went to check out. I called Best Western but they couldn't or wouldn't do anything for us because each one is independently owned and operated. I contacted BBB and they received no follow up from the hotel. I did not get anywhere with the general manager either. Now I will try and recoup my losses with my credit card company. I would not stay here if it was free.
We always enjoy our stay here. Everything is exceptionally clean and the beds are very comfortable. The employees are very friendly and helpful. We would like to especially thank Geraldine, Rosa and Trena for keeping things clean and comfortable. They go out of there way to be helpful and understanding. Thanks to them and everyone here for making our stay a very enjoyable experience. We appreciate the management and their Christian testimony.
A nice, clean hotel that boasts a friendly staff. The room was clean and even adorned with thick crown molding to make it appear as a five star hotel. Offered the option to wake up to a beautiful ocean view, which we did.
This is a great place to spend some quality time with the family ,or by yourself ,at the beach. The staff went above and beyond to be accommodating. They are very friendly and understand if your plans don't workout like you think they should. I Love the Christian atmosphere !!!
First thing to ask about is the discount for Military, AARP, & 55+. The views & the Incredibly short walk to the water is THE BEST ever!! The rooms were just right with the most wonderful beds. Sleep came so quickly & the best I'd had in a long time. The rooms are wonderful. The beach front rooms are a little more expensive but Well Worth It. Private balcony, kitchenette w/pots pans dishes, 2 queen size beds in my room. Fresh paint & remodeled bathrooms. Here is sunrise, midday & sunset from my room. There is the Island Pancake House in the hotel. The food is Amazing! If you are 55+, you get great discounts.
It was fine, there for a very short stay and it served our purpose. Clean and staff was friendly. We were on the 4 floor and the noise from the highway was very audible. We had brought a fan with us and it blocked out the noise.
This was the perfect place to stay on the beach! Very reasonable and Michelle and the front desk was fabulous. We will return and bring our family. Thanks for everything! I loved the wonderful balcony facing the beach
Customer Service was Amazing and the Rooms were very clean. Staff was so awesome, can't get over the kindness. Wish I could remember all their names!!! We didn't want to leave. The beds were so comfy... Oh my word! Love the lighting also, usually places dont have enough light at night to get ready but we had plenty<---- i know thats a biggie for the ladies! Thank you all, SEE YOU ALL SOON!
The Great Western offered terrific value. It is right on the beach and we had a balcony overlooking the ocean. The staff is friendly, the rooms have been recently updated, and housekeeping did a great job. For a beach hotel, it is hard to beat.
We have stayed here before but just wanted to commend your staff, esp the breakfast staff. The meal was excellent and the staff was pleasant and cheerful. It made a wonderful start to a great day! Thank you
Very nice accommodations. Clean. Well-kept. Friendly staff. Heather assisted us with registration and was really helpful. A little pricey, but it is beachfront so that's to be expected. Pancake house restaurant right in the hotel served wonderful food. Would definitely stay here again.
This hotel was very relaxing, clean, and the staff was amazing! Michelle and Heather were very friendly and very helpful with anything we needed. The beds and pillows were soo comfortable. The restaurant on site had a great view every morning for breakfast. The food and service was excellent!! Thank you for a wonderful vacation.
We took our 6 year old grand daughter on a short vacation. The location to the beach was great. Just a short walk. The staff were all very friendly and helpful. A very clean and well kept place to stay. The beds were wonderfully comfortable. We had a service dog with us and the staff were very supportive of our situation. We would definitely stay here again!
We spent four nights and enjoyed the stay very much. The staff were very nice and helpful. The hotel and rooms appeared to have been recently renovated and everything was clean and nice. We have stayed in this hotel previously and always enjoyed it.
This hotel is clean and the staff are friendly. Michelle at front desk went above and beyond. Can not beat the location on the beach. If you are looking for upscale amenities, you will be disappointed. No pool towels, no room service, no food after 1:00 pm, no bar. Before leaving WI I asked if the outdoor pool and hot tub were heated and was told yes- One if the reasons I booked there. In fact, neither were and we could not use them the entire stay. However, great beds, linens, and views! Nice quite place with nice staff.
We've stayed at this hotel numerous times and it never disappoints! We just spent the weekend again two weeks ago, and as always, we have nothing but good things to say about it! The accommodations are clean, comfortable, and attractive! The staff members are as professional, helpful, and courteous as you could hope to find anywhere! The view of the beach is gorgeous, and the restaurant is yummy! All of this for an exceptional price! If you're looking for an enjoyable and pleasant place to stay, with a great view and an economical price, this is your place!
My wife and I enjoyed our stay at the Best Western Gulf Shores. The room was clean and comfortable with a great gulf view. Check in was fast and efficient. Michelle at the front desk was very helpful and helped book another night. Will definitely stay again.
Upon arrival Michelle the attendant at the front desk was more than accommodating she told us of the amenities available at which point we said we forgot our bathing suits she pulled out bathing suits for our sons from lost and found that still have the tags on them and insisted that the boys keep them she went above and beyond our entire stay our hotel room on the 5th floor with two queen beds and a mini fridge and microwave was more than enough for our four person family we feel comfortable the beds are amazing like sleeping on clouds and the view is to die for we intended on staying one night needless to say we gladly paid for another night in this little slice of heaven on Gulf Shores
The hotel was average..room has no frills and needs a little updating but was clean. The view of the beach was amazing and staff was more than obliging. The restaurant in the hotel IS AMAZING, food excellent and view GORGEOUS. This was our 2nd stay here and won't be our last.
I have been coming to Gulf Shores all my life and the Best Western has been here for most of it. It has true old school LA beach character. Been through many hurricanes and ready for more. The front desk is absolutey charming. Thank you Michelle! The King Suite is fabulous! But don't expect many dishes in the kitchenette , the dual AC units make up for it as well as the seperate, dark, "sleep" room. Twin Kings! Are you serious? Absolutely try the Smoked Aligator Sausage Breakfast! And one block from The Sea an Suds!!! Its got some cracks but don't we all!
The value of the room was very good.The room was very comfortable and roomy.Our only complaint was that the restaurant was over priced for the amount of food you received.But the service in the restaurant was excellent
We spent Lundi Gras night at the Best Western On the Beach in Gulf Shores, Al. My wife and I brought our two-year old granddaughter to enjoy the Mardi Gras parades in Gulf Shores and Orange Beach. The parades were fun, so was our stay at Best Western! For a reasonable price we received a clean, comfortable room, with a direct beach view, on the fourth floor - even though it was cold, we slept with the balcony door cracked open so we could hear the waves. The staff was friendly and polite. The beds were comfortable. Everything worked. We will certainly stay here again!
I'm giving this hotel four stars, but if it were anywhere else, it would probably get three, maybe even two. It is VERY old, with pipes running down the hallways. Walls and carpet are stained in the hallways. I imagine it's hard to keep it looking nice with all the sand! The indoor pool is located in a separate building, and it is nasty! Our girls played in the pool while my husband and I sat in the hot tub. It was okay, until he turned on the jets. That stirred up all kinds of nasty stuff floating around in the water. We didn't use the hot tub or indoor pool again. Now for the good stuff: This hotel is right on the beach, and, for the price, you can't beat it! The view is amazing, and we had a room on the ocean side with a small balcony. Our room also had a kitchenette, which was perfect. The bathroom was a little small, but manageable. The room itself was nice and clean. The outdoor pool is awesome! They have a waterfall fountain, but it wasn't working at the time. Still, it was really nice to have the pool right on the beach. Our kids loved that and so did we! The staff was very nice and helpful, and the main lobby area was nice. The lady at the front desk was super friendly, and we enjoyed talking with her. We would probably stay here again, and I think you would enjoy your stay on the beach!
Did not stay here because they will not allow pets. Went to Trip Advisor and looked only for pet friendly hotels. Went somewhere else to stay. Need to change that setting, so other people don't stop there with pets. Staff was helpful in helping us find a pet friendly hotel.
Met our brother and sister in law for a quick weekend together. The folks at the hotel were wonderful, the room was good, except the doors were very hard to shut, and simple. I gave a 3 star cause I think the hotel is average. I know that ocean view would mean the cost is more but $170 in off season seemed an awful lot for what we got. Would visit Gulf Shores again but would find a different hotel.
With the palm trees and view of the ocean off the balcony we could have been anywhere in the world.Great getaway! Our first time in the area and the staff helped with places to go and recommendations that helped. ex.Good place to get ribs?
Came down with my parents for the Bog Beach Half. Was a little concerned looking at the exterior of the building but when we walked in the room, all concerns diminished. Super clean bathroom, kitchenette, balcony facing beach, comfortable beds. We were happy.
This was a perfect place for a quick weekend get away. The staff was friendly and very helpful. The free coffee to go from the restaurant was a wonderful surprise to take for an early morning walk on the beach. I will be back next year for my birthday and I will be staying at the Best Western!!
We were in town to watch our daughter run in a marathon. We stayed in a room beach side. The room was very nice. CLEAN. And the view was gorgeous. Walking distance to many restaurants. I would definantely recommend it.
We had a great family stay thanks to the front desk lady Michelle who advised us on some places to go and family friendly things to do with my kid's on off season time! Everyone was very nice and helpful from front desk to house keeping who by the way did an excellent job on our room!! We will be back soon!! = happy baby's
Go to Michelle who works the front desk in the evenings for all your needs Overall our stay was excellent beds were very comfy and clean. Bathrooms were clean and spacious. The suggestions from the front desk were spot on.
stayed during a storm and the waves were something to see. lots of nice restaurants in the area. the staff was very friendly . the pool was clean. the room was VERY CLEAN! we had a kitchenette and it provided all you needed even though I dreamed of a few more utensils. bring your own dish liquid.
Found this hotel using trip advisor, and they had it rated just right. One of the nicest Best Western hotel we have stayed at. And the nicest staff at the desk by far. I don't stay in many Best westerns but would definitely return to this one. Very nice beds and fittings, they have kept their furnishings up to date.
After having family and friends at the house for Thanksgiving and Christmas, my wife and I decided to treat ourselves to a mini break. The weather was nice for walking on the beach and sitting on the balcony of our room at night listening to the waves. Very relaxing.
I was scared the room next to us would hear the horrible noise when we turned the light on in the bathroom. It was a loud grinding noise. Room was not clean 2 days in a row. I understand this is off season and maybe short staffed. Breakfast in hotel is expensive. Did not offer any perks or continental breakfast.
There were two ladies that helped tremendously at the front desk. Michelle and Heather. They are the reason you would come back. 5 STARS for them. Hotel is very clean and extremely affordable. We just returned from an eight day stay, and are going back next month. The view from the ocean side is absolutely remarkable. Btw-ladies I'm the guy who hit the signs:)
We loved the room and the personnel at this hotel! From the time we walked in the front door, all of the hotel employees were warm and friendly, giving us a welcoming feeling. The ocean front view is gorgeous and the amenities were great. We will definitely be naming Best Western By The Beach our number one destination in this area.
Clean hotel with amazing ocean front rooms. We enjoyed the beach and our balcony. Plus front desk Michelle was so helpful and bubbly. Probably one of the most comfortable hotel beds I've had. Loved the relaxed and helpful feel of the hotel. Easy to get to. It really does sit right on the beach. There aren't many public hotels RIGHT on the beach.
I liked the service here at best western. The view from my room was beautiful. My room was very clean. The renovations they have done in the hallways look great. I would recommend anyone to stay at this hotel. I really enjoyed my stay here. Very nice and relaxing.
Dirty room. No hot water. Unfriendly and unknowledgeable staff. We went sight and unseen and regret that choice. Would not stay there again. The hotel was unkempt and dirty. Bathroom floors were gross. The cleaning staff left napkins on the floor, which indicates they didn't vacuum very well, if at all. We'd pay more to get a beach front room at a cleaner place. Save your money and go somewhere else.
Michelle was awesome . This place is awesome .Right by the beach , clean and beautiful. We will be back! Comfy beds and the works! Full kitchennette was pretty cool too. I could hear the ocean from our bedroom and walk right out the front to the beach.
Had a great stay here. The staff was awesome, very helpful and friendly. The only disappointment was that the indoor pool was being renovated and we could not use it. It was the main reason I chose this hotel. Everything else was great. I will be back to stay in the summer with family.
We stayed beach front on the 6th floor and it was truly breath taking! The beds were the most comfortable beds ever and the cleanest room I've ever been in! The staff where amazing expescially Heather Springsteen! She was so very kind and helpful! Made us truly feel at home and part of her family! We decided we will only be staying here from now on and are going to have our wedding her in October! Will definitely be coming back more often. :)
We had a second floor room with huge doors that opened to the view of the sand dunes & waves rolling in...so incredibly beautiful. Definitely better than being in a high rise. Very reasonable for what was offered. Slept with the doors open all night for our stay in early December. King room was spacious and newly decorated. Very friendly staff at the desk! Thank you so much!
The Best Hotel on the Beach! Beach Front rooms with great views of the Gulf and the beds are so comfortable and rooms are super clean. ***** Hotel Staff was very professional and greeted us with compassion and hospitality. The Pancake house was delicious as well. This was my 2nd time and I will be back for 3rd visit. Thanks Best Western.
Our family came into town to visit my mother grandmother sister nephew n cousins. We checked quicker than every the room was great with a beautiful view and the service was awesome thanks so much for making a trip feel at home.
enjoyed my experience...will tell others about the clean rooms..the friendly personnel..the view was beautiful..I will definitly be back....I love gulf shores...next time will bring more family members..
Was very beautiful and clean had a wonderful time. Best place to stay on vacation. Beautiful beaches loved seeing the beaches waking up. Great service an friendly staff. I in joyed my vacation didn't want to leave I had a wonderful time.
the Best Western in Gulf shores is the best hotel on the beach, they have rooms over looking the beach for the romantic couples, and rooms facing away from the beach for those who need less noise. This hotel has a great restaurant inside it. Stephanie Keith gave us excellent customer service, greeted us with a warm smile, and she was a great professional at the front desk. She had a great amount of knowledge of the lay out of the hotel, and restaurants in the area. Had an all around excellent time at the best western.
The hotel is located right on the beach with great views. This was a very clean hotel. We stayed two different times and had the most comfortable beds and pillows ever!! The rooms were spotlessly clean. The staff, Michelle and Heather were most friendly and helpful. We would definitely recommend this hotel and would stay there again.
my sister and her family recently came to see us from texas. we all got rooms at best western so could spend more time together. the kids enjoyed the beach while the adults got to visit. took them to see ft morgan and visited a few of the local shops
Excellent customer service, Heather Springsteen made sure we had a great beach front room and was very friendly and helpful. Great location and the rooms are nice and very clean. Plus there's a pancake house located inside the hotel that was amazing! The service was great and the food was even better! Definitely will be back!
This has been our 5th year in a row that we have stayed at this motel for our annual Gulf Coast trip and as usual great room, clean, very comfortable and great beds. They have went up on price for that time of year since we started but as all good things that price must come to an end. We will be back hopefully in 2016
I will be back! You can not beat the view, staff and rooms. Hands down the best hotel bed I have ever slept in. Large rooms with beach front views. Close to everything! Not only does the staff make you feel like family but willing to help you with any needs.
I highly recommend this place to everyone. Service and staff were excellent! Don't forget to try the Island Pancake House!! Everything is made fresh NOT frozen like other places. Thanks to the hotel our family vacation went smoothly and wasn't a hassle to enjoy the beach.
The location was excellent. The hotel staff very courteous and helpful. The rooms were very nice. Being right on the beach was excellent for walking and sunsets. I will definitely stay here again. I will tell all my family and friends.
Beautiful and spacious rooms. Right on the beach. Comfortable bed, unbelievable views. The restaurant in the lobby is amazing. Friendly staff. Everything you want and need in a hotel and more. Right in the heart of Gulf Shores. A perfect location. Can't say enough good things!
My Husband and I came back to this special hotel for the week of thanksgiving! After having such a hard year we needed to get away and relax! It was even better this time. The ocean view was so beautiful and so close you felt like you could touch it!
The hotel staff greeted us as we checked in and offered any assistance we needed before we went to our room. The room and all other accommodations were excellent, clean and very comfortable. I will recommend this Hotel to all of my friends and family.Thanks Best Western for a great stay!
Location, location, location. What else can you say....other than great value. Nice rooms and GREAT breakfast. Walking distance to good seafood restaurants. ON THE BEACH!!!!!!! Sunsets, sand and ocean. Nice employees.
Wanted a little after Thanksgiving beach get-away. Best Western on the Beach turned out to be a wonderful choice! From check-in to check-out, it was one of the most relaxing experiences I have had. The desk staff were professional and friendly. The cleaning staff were gracious and accommodating. The rooms were clean, fresh, and complemented the view very nicely! Beautiful rooms with a beautiful view - could not ask for more and can't wait to go back!!!
During my stay at best western.I found the front desk staff to be very friendly and helpful.my room was very nice and clean,and my bed was very comfortable.I enjoy my stay.I will definitely be coming back. Rosie A.
The hotel was very clean and had a lot of new and nice upgrades. All the employees were all nice and helpful and it was a plus to have a restaurant down stares and we didn't have to leave the hotel.. highly recommended this hotel to anyone... you want regret it... we will be going back soon!
Had the best time staying at the Best Western on the beach. Our family get away couldn't have been any better. Our room was bigger then expected and beyond clean!!! The view off our balcony was breath taking. Nothing but a beach view. We were within walking to everything. And the ladies at the front desk went above and beyond to help point us I the right direction. Defiantly will be going back!!!!
We loved it! The view is beautiful. Great place to stay and very kid friendly! We will be back!! The front desk was much help for us to find places to eat. Big thanks to Heather for helping us. She made my daughters first trip to the beach a wonderful experience. The rooms were very nice and the beds were incredibly comfortable.
Yes, the hotel may be a little outdated. But, they're doing so much to update it. The rooms are clean and beautiful views of the gulf. It's so convenient to restaurants, and shops. The staff was awesome, and very helpful!! Michelle and Heather were so helpful in checking in, and checking out. Michelle is so personable, and such a great lady to work with in making reservations, and there to help you with anything- she makes you feel like family. Heather was so helpful when checking in, and any questions you had. If you have children- check out "The Hangout", the kids will love it! And it's only a walk away. Love it, the beautiful views of sunrises, and sunsets...
Me and my husband decided to take a trip to the beach for our 3rd anniversary. We noticed that best Western on the beach was a top rated hotel. So that is what we picked. Little did we know it would be one of the nastiest hotels we have ever stayed in!!! The elevator smelt like something was dead. The breaks made a really loud noise then smelt burnt. Now to the hotel room we stayed on the 3rd floor and there were roaches EVERYWHERE!!!!!!!! on the bed in the refrigerator in the cabinets all in the bathroom. I am going to add a few pictures for reference! I would not recommend staying here. When we told the lady at the desk she just gave us a blank expression and said she would have the manager call us.. a week later and still haven't heard from them.130.00 after tax for a room full of roaches I couldn't even sleep... The only good thing they have going for them is the view.......
Got a week off work and came to best western and the stay was great. Heather greeted us with her southern hospitality. Perfect time of the hear. Weather was great will be back soon. Thanks for a great stay
Great hotel for the price.Restaurant food was amazing,try the crab cake breakfast or the seafood omelet .Both were amazing.Staff very friendly.Close to other restaurants and shopping,beach was clean and easy access.
We stayed at the Best Western just for a short trip over the weekend and were pleasantly surprised! It is an old but renovated building directly located on the beach. We had a room in the east wing, and the balcony was right on the beach, as close as it could get. The view is breathtaking. The rooms were clean and had a little kitchenette. Unfortunately,the kitchenette was not well equipped. There were just two plates, three spoons, no real glasses, hardly any pots or pans, no bottle opener or scissors, no cups etc. The bathroom was small but efficient. The beds were wonderful. The staff was very nice and helpful. They told us about the Oyster Festival the next day and we went there and had fun. I will definitely come back.
Best Western Gulf Shores is an old, remodeled hotel. It has been remodeled but the footprint of our bathroom was just big enough for one person. The only way I could get a King bed was to take a King with a Jacuzzi. It was barely big enough for one. I specifically asked for a NON SMOKING ROOM and she told me they had two buildings. The sixth floor of one building was still smoking so I said NO. The East building is Non Smoking so I chose it. When we arrived I found out that the garage below was the designated SMOKING ZONE. Go figure. First night in and we had a cigar smoker right below us. This continued all week and I said something to “Heather” and she said she can't do anything because that's designated smoking. The bed was great. We had a large trash bag full of stale beer bottles and trash that stayed just outside of our room for 24 hours. I said something on Tuesday noon and I was told someone was supposed to pick it up the day before. It was removed by the time we left an hour later but a new one was waiting. It was picked up 2 hours later. Of course our room was right across from the Coke and Ice machines. NOISY… The toilet rocked like it needed to be reseated on the Wax Ring. Will never do this again
This was a nice clean hotel at a good price, older yes, but clean, pools were nice, and the staff was great, also great location to walk places from, lots of restaurants and attractions near by . I would stay here again in the future. The beach is very nice here,
This was an awesome place! Our family enjoyed our stay so much. This hotel is super clean, friendly staff, and has breathtaking views. If you want a totally relaxing and stress free vacation spot....this is definitely the place to be. The staff here will go out of their way to make your stay super! We will be back! The Summerlins
We enjoyed our stay at the Best Western. The room was great. The personnel were very helpful. We asked for a good place to look for shells that weren't broken and was given a good suggestion. Also when asking for supper recommendations the staff was very helpful. The breakfast restaurant was an excellent value with great food. Thank you.
Everything was as expected. It's hard to find a place with a beachfront view for just one night but this was exactly what we were looking. for. The staff was helpful. The room had an unusual smell but it's probably from being an older building. It was very clean and I am nitpicky about this. Overall I would recommend this hitel.
This was a great place to stay we were on the beach and close to most everything else we wanted to do. We could walk to eat and not have to repark the car. It was very clean but not upscale. They did not have complementary breakfast, did have a restaurant that servers breakfast and lunch. The staff was friendly and ready to serve.
We had a great business meeting, both Saturday and Sunday. The best thing was going back to our wonderful room. Clean and inviting with great staff. Very well cared for establishment then a Top Notch breakfast Sunday Morning.
Best Western on the Beach is one super place. Location, location, location, and nice, nice, nice people, especially our front desk lady, Michelle. We were here in the summer and are now planning a fall get-away there. Barbara and Andrew, Memphis, TN
Went to the beach. Met up with friends. Had a blast. Loved the room and the view of the gulf. Heather checked us in early told us how to get around town and to find all the good hangouts :) she was awesome and made our trip extra special we will definitely be back
We loved this hotel!!! Everything from check in to check out was perfect!! The hotel staff could not have been more helpful or professional! The hotel was very clean! We would highly recommend!!! If only the outcome at the race in Talladega had been this GOOD!!!!
Every now and then my wife and I like to get away for a night or two. We stay at the Best Western on the Beach. We know during our stay there the staff are friendly and our room is clean. This trip we had a beach- side room. My wife loves to leave balcony door open to hear the waves in the evening. It is a very relaxing sound. I like to sit on the balcony and enjoy the view as well.
Our first time in Alabama was lovely . My family was in Orange Beach for a graduation, and our stay at the Best Western on the beach was fabulous. The front desk clerk Michelle was awesome !! She went above and beyond to make sure our stay was no less than perfect. We definitely will be back again and again because of Ms. Michelle.
Wow my husband and I were so happy with everything the room was very large and was furnished great. We had an ocean view room so we sat on our deck and could watch the beach and ocean. The hotel supplies the beach with really comfortable chaise lounges and umbrellas which is nice . The staff is super nice. Michelle at the front desk was so helpful. We had never been to Gulf Shores, AL. We are from Calif. She helped us so much with the information about the area and things we wanted to see and do. This hotel is a great place to stay at a very reasonable price.
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