Best Western Mt. Hood Inn

The staff were unengaged. The cleanliness was questionable - it was not the cheapest but also not the most expensive place we stayed. we won't stay here again. May be acceptable if there was no place else to stay at all.

Hotel was nice. Breakfast on the other hand sucked. The workers seemed mad the whole time. Someone left one of the food warmers up and a worker came out and slammed it shut. Then when it was closing, the same worker came to clean up while some of us were still in there. As he is pushing in chairs he says something along the lines of. “Can no one learn how to push in a god damn chair.” Life is great. Let's start being happier. There is no reason to be pissed off at nothing. When one person is like this, is can affect others.

We had a comfortable stay at Best Western Mt. Hood Inn, but next time i'm in the area i will try to get a reservation at Timberline Lodge instead. The Inn was just a short drive from Timberline Lodge and access to a lot of the trails, and also very close to Trillium Lake where you can catch the reflection of Mount Hood in the lake. What i didn't like: (1) there was no toilet seat cover. I realize that this is perhaps to make the room more handicap accessible, but as a person who likes to close the lid before flushing, I found that to be an issue. (2) the price is quite high for what you get at around $200/night.

This hotel is conveniently located just off 26 in Government camp. We were skiing at Timberline Lodge which made the perfect stop from PDX airport to relax before a day of skiing. The breakfast bar was well supplied with both hot and cold breakfast foods. Beds were comfortable and rooms were clean. I would recommend this hotel to anyone wanting to visit the Mt. Hood area. Mt. Hood Brewing Company was walking distance from the hotel and server great food.

The hotel itself is decent but the nights we stayed were insane. The hotel hosted a party for a church that took over the entire hotel. Lobby was overcrowded with church members partying. Could not go through the lobby and had to use back entrance most of the time because of the church party going on all weekend. Folks were super loud and noisy all throughout the hotel running up and down the stairs, slamming doors, talking loudly, gathering in hallways and playing card games. We had to walk around everyone all the time to get into and out of the hotel. Had to come out of my room on multiple occasions and yell at the church group after 11 pm for being to loud. Worst vacation trip I have ever made. No parking anywhere as all spots were taking by church group. Could not go to the lobby and grab water or tea without having to brush through the people crowding the area. Wife went to lobby once and did not want to go back there for anything because guys would hit on her. Hotels should have conference centers for hosting large church events like this. I could not wait until the group left so we could at least enjoy the jacuzzi hot tub and sleep in silence. They were there all day Friday, Saturday, and Sunday they checked out. My final night there was at least nice and calm. Just so many things wrong and frustrating about my stay. I have more but I think I said enough.

I'm a best western believer…. Always clean and easy to stop and stay. Nothing fancy just a nice stay … in and out. Nice to always have a little something in the morning on your way out. As a road warrior you can always depend on BW to be a nice stay. The company also hires helpful staff. Appreciate a BW.

Awful. Truly the managers are so rude…. . The manager Brian needs to get fired. He so rude and disrespectful. He chose to raise his voice at us for no reason… been in the service industry for years and never would have treated my customers that way!

When we walked in the front desk was very friendly and helpful. The room was very clean and bed very comfortable. The breakfast was very good and continued to stock with food. I would recommend staying here. Close to restaurants and shops. Good parking.

We just completed a 5 night hiking trip around the Mt Hood & Columbia River Valley area. We are Best Western members and we booked 3 different BW hotels in the area. I must say that Best Western hotels seem to upping their game! Of course, this isn't a "5 Star" hotel, but I gave it 5 stars for this price point. This BW property isn't a BW "Plus," but they act like one. The property was upgraded/updated in recent years and it shows. They are doing a fine job maintaining the property. NOTE: We were on the 1st floor and I am guessing this was the pet-free floor. We accidentally went to the 2nd floor once and I seemed a bit musty in the hallway, so I wondered if that was the pet friendly floor -- just wondering... Our standard king room was very large, with lots of storage space, a wet bar (with a small bar sink) small refrigerator, coffee maker & microwave. All that was missing were wall hooks. The bedding was excellent! We were there 2 nights/2 days, but I would definitely be happy to stay there longer, given the room size and accommodations. The entire staff, across all shifts were very friendly and helpful -- EXCELLENT. The breakfast was complete and fresh and the coffee was great. They also have "grab & go" items if you can't wait for the hot items at 7AM. If you're there in the winter, they do have (limited) under building parking. To the management & staff: Great job! A++++

Large clean room equipped with everything that you'd expect at a Best Western Hotel' Large TV with a good number of sockets for charging electricals. Good choice available at Breakfast, with drinks available in the lobby all day. Quite expensive but one of the best Best Westerns we've stayed in , our room had a great mountain view.

Clean, friendly staff, good location. Breakfast was OK. A good brewery right next store which was convenient to walk for dinner and a drink. Close to hiking trails and other sights near Mt Hood. Government Camp is a nice ski resort town but also great in the summer.

This hotel is nothing special, but after a long day hiking, it was the perfect place to rest. It was near Mt. Hood Brewery which had some great beers and food. It was also within walking distance to the "downtown" Government Camp area which had plenty of dining options. They also had a nice indoor hot tub as well as a small free breakfast.

Super clean. Fair price. Easy to use WiFi (all 4 of us using multiple Devices with no problem). Good hot breakfast. Bed linens, pillows and mattress VERY comfortable. Hot water with good pressure. Nice thick large towels. Daughter utilized desk with good desk lamp and rolling office chair. Best Western Plus is our new favorite. Wrote this review on my own, my own personal opinion.

Basic, clean, good location. Brewery right next door! Computers were out, and there was a slight mixup, but stuff was very kind and helpful. The hotel was in good condition.

Very accommodating. Great staff clean rooms. Hot tub felt so good. Breakfast didn't have many options but great for a grab and go.

With 14 inches of fresh snow, Best Western seemed to have nailed the aesthetic. A warm fire in the lobby, a delicious and vast breakfast, and covered parking! If you ski, work, or simply stop off in your travels, this hotel shouldn't disappoint.

Perfect location at government camp. Has limit garage parking and storage lockers for your gear. Across the hwy from Skibowl, we walked to Mt Hood Brewery from the hotel. Hot tub was amazing after a full day and night of snowboarding. Full breakfast was great! Tons of options! Only a 10 min drive to Timberline. Will definitely be staying again!

Excellent experience, way better experience than ive encountered at other BW+. Within stumbling distance of Timberline Brewing pub & grill, home of my favorite brew. Professional, knowledgeable, professional staff.

We experience bedbugs in our room, the staff, instead of coming up and saying they will investigate it, was unpleasant and actually hung up on me when I reported it. When we went to the front desk to discuss it with them it was difficult to get them to go verify that they were bedbugs there, but they eventually they did. They were difficult and unpleasant saying we have to prove it. I have pictures of the bedbugs. After verifying it they continued to be very unpleasant. They did not do anything to rectify the situation other change our room at our insistence , to a room which had less amenities. My disappointment at this place is extraordinary . I would advise everyone to stay away from here. This is not the place to go. They are better hotels in the area.

This was a very disappointing experience. I found bugs on one of the beds in the room the morning after we had checked in. Pointed this out to the staff. They checked the room with a UV black light and told me that they were forest beetles, not bedbugs. They were not particularly accommodating or pleasant. I'm not sure whether these were forest Beetles, or bedbugs they did change my room. I was very upset. I would say even . Traumatized. it was the beginning of my vacation and I was not sure whether I was going to be taking these bugs with me. They did not offer an apology or to compensate me in anyway. In fact, they even told me that it was possible that I brought this with me. Fortunately, I was able to do laundry and wash any clothes I wore while in that room. Another couple I was traveling with had problems with the shower in their room. I would not suggest staying in this establishment. i've stayed in Best Western's before and I've had good experiences. This certainly was an unpleasant experience.

This was a disappointing Best Western visit. One of the beds in the room appeared to have been used previously and was not clean. Then there was the shower fiasco. When the shower was turned on, water squirted all over the bathroom and got everything wet - toilet, towels and the floor. The bathroom was useless. There was no way this should not have been evident to the house staff. Obviously, they did not clean the shower, or they just did not care that the showerhead was squirting all over the place. in addition, another couple that was with us, had bugs in their bed.We witnessed the hotel staff treat the situation poorly. The family was accused of bringing the bugs with them to the room, even though we just came from the airport. They did change their room, but did not offer to compensate them in any other way for the second night.

We arrived late (10 pm) for a one night stay, exhausted and ready for a good night's sleep. Pulled back the top sheet to find hairs everywhere, and the bottom sheet was visibly soiled and so " pilled" up. It looked old, worn, and obviously wasn't changed for some time. The front desk person brought us clean linens but we had to make the bed ourselves ( wow). The next morning my husband left the room to get our clothes from the dryer downstairs. The "Privacy Please" sign was on the outside door handle. I heard someone enter the room and thought it was my husband returning. No, it was the housekeeper who was obviously very surprised to see me. She stuttered out, "Is there anything you need?" Seriously? I told her to get the hell out of the room. Her cleaning cart was clear down another hall!! My husband told me that she was hanging around the elevator when he went down. In my early years, I was a hotel housekeeper and know for a fact that they are informed by the manager when guests have checked out so the room can be cleaned. There was no reason for her to come into our room. I don't know if she was the one who didn't change our sheets, but there are sneaky people working there who aren't doing their jobs. I've read similar reviews recently and have to wonder why the uncleanliness has been allowed to continue. It's a shame to ruin a decent hotel's reputation because it's not being managed properly. The other issue of the sneaky housekeeper I didn't see in a review, but I doubt seriously it was her first time looking for things to steal. She's either not been caught or her actions have been ignored. I definitely would not stay here again, and I wouldn't recommend it to anyone else. Management can check the hallway cameras and see for themselves what the housekeeper was doing the morning she came in our room.

I'm not normally one to leave bad reviews but I felt this was necessary so the hotel takes appropriate action for their future guests. We got to the property around 9pm after a long day of driving, excited to settle in and rest up for the following day. We checked in and went up to our room to find that it was barely cleaned. There was a dirty rag on the floor in the corner of the room; there were long black hairs on almost all of the pillows in our room; it wasn't well vacuumed and the toilet paper roll wasn't changed over from the previous guests. I decided to mention it to the front desk person who was nice enough to offer us another room for the night and apologized for the inconvenience. We got up to the next room but again found long black hairs on our pillow cases and a used tissue under the covers of the bed. We probably could have found more issues, but decided at that moment to leave the hotel and drive another hour to Portland rather than stay the night here. I was told we'd be refunded for our stay and left my contact info for the GM who the front desk person said would be in the next morning to assist with the refund but I have not been contacted 4 days later. We chose to stay here based on their 4 star overall rating but after looking more closely, we found several recent reviews with similar experiences. Again, i'm generally not a picky person when it comes to where I stay, but there has to be a line drawn somewhere, especially given the premium price that they are charging for their stays here. Overall, very disappointing experience and I hope they take appropriate action with their housekeeping staff. If we were able to notice these issues immediately after entering these rooms, just imagine what other corners they could be cutting in their cleaning.

Ideally situated for Mt Hood. Trails and attractions close by. Had a double queen for our 2 night stay on the 2nd floor. Room was fairly spacious and comfortable. Bed had a good mattress and allowed a good nights sleep. Our room was on the side furthest away from the main highway so no traffic noise. WiFi - had a very good signal. Breakfast - fairly standard fair but more than acceptable. Car parking - either at front of hotel or underground. Dining - next door is the Mount Hood Brewing Company which has a good selection of beer on tap and a range of burgers and pizza. Very handy! All of the above are the pro's. One con we encountered was the 2 guys on front desk. They seemed bored and uninterested. When we first arrived I was left standing for 3 or 4 minutes while he keyed entries to the computer. Another occasion when I had to speak to them on day 2 of our stay was when our room keys stopped working. No apology, just a grunt then the keys handed back. A bit of training required on customer focus would not go amiss. On the other-hand ladies in housekeeping were delightful. Almost a 3 rating because of this last aspect.

This hotel is at the edge of Government Camp, right off Hwy US 26. It is in good condition, and our room was comfortable. There is a coin laundry, which we used, it was convenient and worked well [uses tokens sold at front desk, $2 for wash and $2 for dry cycle] Bring your own detergent, or buy a box at front desk. Walk next door to Mt. Hood Brewing for beers and food. We had some travel disruptions, and the staff was super helpful in ensuring we had a room when we arrived, we so appreciated that they made it work for us!

The Good: Clean, quiet, good shower, roomy with microwave, small fridge, excellent AC and a good TV. Our room and it appears most rooms overlook trees for great privacy from everything but the stellar jays flying around. Breakfast is decent enough. Gym is acceptable. The Bad: Seemed like marginal staffing, but we only stayed one night. The Ugly: Hot tub was out of order.

The room have all u need fridge microwave hair dryer bed is good wifi is good room is quite breakfast is okay have pancake egg yogurt's cereal have free parking next to restaurant very close to trillium lake

What a perfectly fine little ski lodge at which to save a little money compared to Timberline or an Airbnb. The snow was up to the second floor window when we were there, and our room had a nice little view of the trees and stream that abut the hotel. The proximity to the pretty decent brewpub nextdoor was a big plus, as was the little hot tub room (kids loved it). Breakfast was ok. We'll come again for sure - a bargain!

They needed to be a little faster getting breakfast out. We were lucky but other people weren't so lucky. Towels for swimming pool and need four towels in our room for the four of us staying there not two. But nothing too terrible.

Great location. Unfortunately the customer service was unsatisfactory, cleanliness was questionable and material condition of the amenities was poor. I will probably look for another hotel in the same location next time.

Breakfast choices can be better - maybe incorporating gluten free options and fresh fruit choice besides apples...? Friendly and professional staff - thank you!! Overall satisfactory for our entire stay! Would definitely visit again in the future!

Rooms are clean, quiet and bed were comfortable. The fireplace in the lobby made the place feel cozy and the hot tub was really clean. Which is big for me since they can be a lot of upkeep. Over all 9/10

The staff was very nice and accommodating, the breakfast ladies did a wonderful job on breakfast and cleanliness, on top of it when needed You can't beat having access to a snack in The evening this was awesome

Nice hotel the rooms were very clean as well as the breakfast area the coffee was amazing the beds were comfortable and the staff was very friendly definitely recommend staying at this hotel you can't go wrong

Room blinds were stuck halfway down. When reported that to staff they said that all the blinds in the hotel are broken and cannot be fixed. They manually lowered the blinds but no light in room after. This was quite unacceptable! Paying $250+ per night and can't even get basic things in the room to work! The service staff also do not deliver towels, soaps etc to the room. Had to physically go down to the front desk and haul over these items…

Wonderful experience at this hotel! The lobby is unique and inviting. I don't take pictures of hotel lobbies often, but I did here! A clean, comfortable room. Great hot and cold breakfast with a variety of food and drink. The location is right in the middle of everything you would want to do at Mt. Hood. Highly recommend this hotel!

Down the hood this place has gone. Tv didn't work, breakfast was late and not good, overall the place could use a renovation for the fees paid. This use to be a good place but there are better options out there now for the price paid. Breakfast was a total disappointment.

Very nice accommodating any of our needs! Clean & friendly! It was very welcoming and comfortable. In this particular area I would recommend staying here and the price was very affordable! Covered parking was a bonus, too!

ski resort location at mt hood, government camp. no venue to wax skis for ski race. when i asked staff what our options were, they had none. When i asked if it would be ok to wax in the room, we have full drop cloth and clean impeccably. check-in staff ok'd it. next day, Staff was unwilling to back off the $250 charge for waxing in room, after they found it at room cleaning, They were very rigid in their stance. i still have yet to hear from the manager, but will be reaching out as the manager was unavailable on weekends.

Nice hotel was overwhelmed by snow. Other than the room cleaner, no one wore a mask. My spouse got sick three days after our stay and tested positive for Covid today. While we work masks, at one point there were 20 maskless people in the lobby, including the person at the front desk. Even the person refreshing the breakfast was maskless (a large sign in the lobby stated that employees would wear masks.

Silly me for thinking I could get actual sleep on vacation. Be prepared to hear everything from the room above if you're on the first floor. There's virtually nothing the front desk can do about it even if you ask.

One of the best places in the area. The culture of service and friendliness is evident! The night reception staff was awesome! Took the time to ask about my day and plans and asked if they could help at all with any info about local restaurants etc. They also said they could bake up some cookies if I wanted!! Fresh baked and hot, several people coming in enjoyed the treat! Highly recommend!

We were close to Mt. Hood and many other trailheads in the area. Close to restaurants and was recommended local restaurants by the front desk. Large rooms that were clean and comfortable. We had a great view from our window!

We stayed at the BW Mt Hood Inn for 2 nights. Our king room was fairly spacious and quiet, and the AC worked well (outside temps in the mid 90's). The hotel is well located and within walking distance to restaurants in town. Unfortunately an elevator break-down coincided with our check-out which was very annoying as we had quite a few bags to lug down the stairs. The bagged breakfast also didn't have any veggie options that I can recall. All-in-all a pretty good stay but there is room for improvement.

Nice hotel but the front desk attendant is a battle axe and drives customers away. The rooms were nice and clean but our room had a TV that didnt work. The worst part of the stay was a female front desk staff member who was downright rude. Due to COVID, breakfast is kept in the fridge behind her desk. When I received two bags, I asked for a fork and knife to eat my muffin. She was very accusatory as if I didnt check my bag. I didnt receive a fork and had to justify my request. My sister who was paying for a 2nd room went down and asked for the pancakes. The battle ax said there were no more pancakes and would be trouble to make more so my sister settled for the subpar eggs. When we were leaving for the day, we heard her offer pancakes to another guest. Let's just say she was the very opposite of hospitable and would recommend people to stay away just because of the battle ax on day morning shifts.

Taking wife for quick weekend get away. Never stayed here before. Easy access, nice sauna and spa. Local restaurant's 1/4 mile away. Lots of local attractions. Mt Hood just up the road. Ask for a room on the “back side” so don't hear the major traffic all night.

Stayed in the Best Western to do some hiking on Mt Hood. The hotel was clean and comfortable, and the staff was friendly. Hot beverages available in the lobby, good laundry facilities, and nice indoor hot tub.

I really liked this Best Western. The staff was great, the rooms were fine, and its perfectly located for exploring the area. I don't ski, but saw that the hotel had equipment lockers for all of the gear in the garage. Covered parking was a nice plus too.

We rented for 3 nights at 200/night. No Maid service at all, even when requested. Still blaming Covid. We were supplied Coffee, TP, garbage bags and towels when we took them down and placed them on the managers desk. In the beginning we weren't even told we needed to request it, and then when we did, they said they would try and see what they could do..... which was nothing apparently. The "Grab and Go" breakfast was joke, and we will not be back at a Best Western for a long, long time.... they used to be one of our favs.

Room was clean, beds were comfortable and the location was good for exploring near Mount Hood. We were very disappointed with the grab and go breakfast. I understand that it's tough to please all but the breakfast burritos were inedible. I would suggest to others to just request a few items ala carte.

This was an average hotel, but it was clean and comfortable and met our needs for the one night stay we required. They offered an bagged take-away breakfast in the morning which was nice, and satisfied us until lunch.

Kinda out dated decor in the rooms but other than that nice hotel was only here for one night but hotel and staff were very friendly just kinda outdated decor In rooms very close to ski bowl and timberline lodge!!

What you'd expect for a best Western. Unfortunately the pool and fitness center are closed due to covid. And there was grab and go breakfast which was fine not great. But easy and comfortable for a weekend stay!

Heide (evening check in clerk) ruined our stay with best western. Became very defensive when confronted calmly with a simple reasonable request. Check out some of the other reviews for this location on trip advisor and you'll get a sense of our experience. Better yet check out the hotels response to complaints. Not typical of a professional establishment. Daytime staff were great on the other hand. Too bad it only takes one bad apple... Save yourself the hassle and stay somewhere else.

Due to a winter storm all internet was down. However not providing any type of breakfast was disappointing. Not even coffee or juice. There is a store right up the street that could have provided at least some fruit. Staff were great and the hotel was clean and warm. Rooms very cozy. Would stay again. Thanks for the use of the shovel to help dig out!

I took my sons for a break to go to the snow. My youngest got a stomach virus and got very sick and as a result we had to leave early. Even though it was to no fault of the hotel the manager was very accommodating.

Though I do miss their normal breakfast and hot tub experience, this hotel is doing what they can to make staying during covid safe and enjoyable. Glad to see they have plexi glass up to keep their workers safe too. In the morning you can pick up a bagged breakfast with water, nutrition bar, orange, and muffin which is plenty to fill you up for a long morning of riding. Plus the brewery next door has “to go” cocktails for Apres ;)

Very mean woman. I called to ask a couple days prior to my stay if innertubing was running. She said how am I supposed to know and hung up on me. She doesn't wear a mask and she makes people feel unsafe.

My family and I spent New Years Eve & Day here. It was a really great experience, and the kids had a blast. Comfortable room & helpful front desk staff. I Recommend walking next door to the Mt. Hood Brewing Co. for take out dinner :)

The front desk employee made a statement that my children better behave because she didn't want to get complaints. The TV was out of service because they didn't want to brush the snow off the satellite dish. The to-go breakfast is inconsistent. Sometimes they include a beverage and the other times they don't.

We stayed in room 224, abs the noise of the water near us going on and off for hours was so loud. We could not sleep at all. Also internet was down for our stay and the staff was very curt, not apologetic at all. Remodeled rooms are nicer than our last stay, but bathrooms are the same.

Frankly speaking, this property has not bad hard facilities. The room was spacious and clean. location is next to Mt Hood. One of the front desk (a old lady) was so great. However, I was confronted with the worst manager in hospitality industry. The manager name is Mitchell. She/he was so ridiculous. As a manager, she/he did not know the basic rule of best western. After sending four emails in the last four days, she still refused to redeem my best western gift card because of its 25 Euro. She did not know any currency gift card can be used in any best western properties all over the world. She was unwilling to spend 10 minutes talking with best western headquarter to know how to use the voucher in their system. She considered my bad review as a threat for her and she further refuse to redeem my voucher even if my voucher is eligible. She/he never considered to improve her/his professional knowledge. She did not have patience, enough knowledge, and skills for customer relationship. I don't know why Mitchell can be a manager in best western property by such a horrible attitude towards guests inquiry.

Average stay, I would say. The room was clean and had a fridge which was nice. Lousy bagged breakfast due to Covid. Not the best checkin experience, but there was only one person working and he seemed a little overwhelmed.

I was on a cross state bike trip and was told I had to lock my bike in the parking garage as they do not allow bikes in the hotel or in the rooms. Yep, you guessed it, my bike was stollen. I was left stranded as my bike was my mode of transportation. The hotel did refund the cost of the room, but that was a drop in the bucket compared to what was stolen. If you are traveling with your bike DON'T STAY HERE until the hotel can figure this out.

We stayed here for one night during our road trip. No one was at desk when I entered to check in so I had to call. After a few calls we were able to check in early at 1:30 which was much appreciated. The room itself was clean with a comfortable bed and nice shower. The cons were that the hotel smelt like cigarette smoke which was hard to ignore and there was a large gap under the door into the hallway. Fortunately I was able to cover the lights from the hallway coming into the room by using an extra pillow. I figured the sounds would be very loud in our room being directly in front of an elevator and the gap but I didn't hear anything. Overall this was an okay stay.

The hotel was nice. Unfortunately because of covid we couldn't gather in the nice lobby or have a breakfast buffet. They had a "grab and go" little packaged muffin thing instead. The room was clean and modern. Location is just at the end of "town" so you can easily walk to the bars and restaurants of government camp but far enough away so that it's quiet. Our room (#216) seemed smaller than most and with a smaller window for some reason. Other than that, no complaints.

I would NOT stay here during Covid, they are ignoring the safety of customers. We had a reservation, my daughter came down with the flu, 102.3 temperature, throwing up, diarrhea, extremely tired. The reservation was for my sons birthday. I called to see about rearranging or canceling. The gentleman I spoke to said I could with no charge because I was within the window, so I did. A few days later I ended up getting charged anyways. Long story short, spoke with the manager. He told me that I couldn't have my money back, that I needed proof from a hospital that she is sick, they had been lied to before. I asked if I had shown up with her sick if I would of been able to check in and the manager Mitchell yelled in my ear NO! and hung up on me. Sure makes you question if any safety is being followed there. I will never go there due to the rudeness but definitely not now because we were waiting to see if my daughter has Covid and were not going for safety for others. Update- even after proving that its the hotel mistake for charging me and against Best Western policy to charge me, I get threatened to have the cops called on me by the manager Mitchell.

I booked a room for my husband who was hiking the Pacific Crest Trail. I always read TA reviews first and this seemed like a good choice. It was a bad weather, 45 degrees and raining. He arrived around noon after a morning of hiking and requested an early check in. The gentleman working, Mitchell (who refused to give his last name) said none was available and to check back closer to 4 PM. Due to Covid, the lobby was closed so he suggested my husband sit outside in the rain for a few more hours. This would have been a great idea if he were trying to get hypothermia! I called to try to plead his case as I had made the reservation and asked if there was anywhere inside he could wait since he was soaking wet and freezing. Mitchell was rude, unhelpful and continued to tell me how overworked he was. Not only did he refuse to give me his last name but he also refused to give me his supervisor's name. I absolutely understand a room not being available immediately and Covid closures. I have worked in the service industry and believe I have reasonable expectations. However, the thing that absolutely flabbergasted me was Mitchell's complete lack of empathy for someone freezing cold and wet. I did not expect instant gratification, but I did expect a person who works in the service industry in a decent hotel, to say something along the lines of; “I am sorry. I do not have a room ready but I can see how cold and wet you are and I will get you into a room as soon as I can. [Or] If the type of room you requested is not available would you be interested in different type, should it be available sooner? [Or] Could I offer you a dry towel? [Or] Let me offer you something hot to drink.” Mitchell was not only unhelpful, but he never uttered a single word of understanding, empathy or kindness. My husband noticed a sign in the lobby listing the Covid closures (the lobby among others) which read exactly as follows; If any of these changes will negatively affect your stay, we will offer cancellation without penalty only prior to check in. After seeing the sign, he reserved a room at the Huckleberry Inn (with great service). When I called to ask for a refund, since they had not checked in and this would not have been an issue had the lobby been open and he was able to wait inside instead of in the rain, Mitchell simply refused. Do not stay here if you expect any level of kindness or even the most basic customer service.

This place has been remodeled inside and out, nice beds and decor. Easy to find, THE STAFF, let me tell you about ROSA, what an awesome lady! Just wants you to be happy and everything goes well. The place is nice, clean, comfortable beds. Breakfast closed due to COVID but ROSA hooked us up! Ground are well kept, Snow was melting but still clean. NICE PLACE!! Keep it up Mt Hood Inn, this is what it should be!!!

Nice staff, under-whelming lobby. HVAC didn't keep room temperature steady, woke up a few times warm/cold. Bed was comfortable. Room size was nice and furnishings commensurate with room-rate. I did enjoy the willingness of staff to greet us. I would stay again if the HVACS were better. Hallway carpet could use a re-fresh, condition is fine but is a bit dark and...amorphous in detail. Doesn't bring the outdoors inside ie colors/design. Very, very happy the doors don't slam in the hallways. Update your website instead of saying, breakfast included to, breakfast bag-to-go is available. Partner is diabetic so we have to plan. We were pleased with the service received for a moderate-level hotel.

I had two different reservations for this property in January and was unable to make either one. I cancelled the reservations online well ahead of the cancellation dates. I thought everything was fine until I just opened my credit card statement and found I was charged for one of the stays that I had cancelled. I called Best Western customer service and was told any refund would have to come from the actual property. They contacted them for me and then they let me know that this property would not issue any refund. I contacted the property directly after that and explained the situation again but was again told that it wasn't their problem and they wouldn't issue any refund or credit even though their website clearly glitched (since I cancelled both reservations at the same time). The manager said that any issues with canceling online wasn't their problem and that I would have had to contact the hotel directly to cancel. Manager had no desire to listen to me or offer any suggestions of how I could elevate this issue. So now I'm out $193.00 for a glitch on the Best Western website and am told there is nothing I can do about it. Wow, very disappointed in this response and Best Western. Will definitely not recommend this property to anyone.

Their website glitched leading to the wrong days being booked. Called their reservations line to correct the situation and was told it was doable but at an additional cost. I agreed to the price change and booked. I called to verify my reservation details the next day as I hadn't received the confirmation email and was told everything was correct. Showed up to check in and they had given me a room with a single bed even though I had communicated the need for two beds. I was told central reservations must have lied to me...After my family and I had waited around a half hour for the manager to arrive we were given their “emergency room”. It was dirty and the card reader was broken. We had to ask the front desk for help every time we needed in our room. Will not stay here again! Ruined the whole vacation with their issues.

We made a dry run prior to our trip and the help we were given by the staff here regarding shuttle info, local restaurants, travel up to Timberline in AM etc. was invaluable. Thank you to the gal that also works at Olive Garden in Gresham OR, for your time and assistance with our trip planning. As well as all other staff everyone was friendly and helpful. Also, thanks to the gentlemen worker with the beard that heard our whole family singing in the hot tub and got a kick out of it, rather than breaking up our fun. We were also impressed with the constant cleaning witnessed throughout the facility. Thank you Everyone for a warm, welcoming, fun time.

We went only expecting to stay one day, but had so much fun on the mountain that we decided to stay another night. The staff here were extremely friendly and squeezed us in and even were able to keep our same room. The breakfast was great too! So many options to choose from.

Stayed one night and had a pleasant stay. Room was very clean and bed was comfy. Had a nice breakfast by the wood burning fireplace before heading out to ski. That was fantastic way to start the day. Nothing like the warmth and scent of a nice wood fire.Really felt like a mtn lodge. All the staff were friendly and helpful. We will definitely be back.Maybe next time we can check out the brew pub next door.

We arrived late, with unexpected additional Guests. Even in the height of Ski Season, the front desk was able to accommodate us. They were extremely helpful with arranging the additional room, with the check in process and with returning calls and e-mails. Rarely do we see such excellent service.

I have stayed at this hotel on several occasions. It is located in a beautiful location with so many outdoor activities around to enjoy. The staff is amazing and so welcoming and friendly. The rooms have always been comfortable and clean but over time they were in need of repair and updating. That renovation started after my August stay and I was VERY pleased with the newly remodeled rooms. The lobby area was also remodeled and is nice but too plain and "modern looking" like other cookie cutter hotels. I liked the feel and look of the old one. The old one had a more warm and comfy feel to it. The only thing keeping me from giving it a 6 for excellent is the condition of the parking lot and hotel entrance. It was dangerous and an accident waiting to happen. The parking lot only had one lane plowed but NONE of the parking places. The ENTIRE parking lot became an ice skating rink and very dangerous to walk on. Snow fell from the roof (which is common) at the entrance but never shoveled away. That also froze and was an icy hill to cross to enter. In past winters I have stayed there and even with lots of snow days never struggled to stay upright or felt so unsafe to walk in the lot. When told to staff, all I got was excuses, none of which took care of the problem. The answers I received from the staff members about the lack of parking lot care is the only time I have been extremely disappointed in them and the hotel. I hope it gets better care as winter is just beginning.

No problems , except for no ice , due to the ice machines being pulled out and floor replaced - Was a good room anyway , though - Pretty good breakfast , good hot water , decent coffee! But I still say they could have discounted their rates with the entire 2nd floor being torn up! (and all the ice machines off-line!)

An excellent accommodation with easy access to the mountain, hiking trails, and great restaurants. The facility is quiet, well laid out, with friendly staff. Rooms are comfortable with features to might our needs.

We were on our way back from portland and couldnt get over the pass after pulling over at government camp and calling our bosses getting lectuted we both were pretty drained of the day the roads were terribly icy and it looked like a good hotel we stopped in and it was the BEST hotel the staff made it so much more enjoyable.

We had quite a nice one night offseason stay. No complaints at all about the hotel; it was very comfortable, pretty good breakfast, staff pleasant. Room 229 had a nice view of Mt. Hood. The food at the brewpub next door was better than average brewpub fare. I'd like to stay sometime during high season to compare the vibe; very low key on our stay, which was cool since we had the way-early snowfall bonus, too!

The worst room layout ever. Desk was so close to the bed that if one person was sitting there the other could not walk by. No lighting near the casual chair (how is one supposed to read?!) and the side table was stuck in the corner not convenient to anything. Mattress so far from the wall headboard that if you tried to watch TV from the bed the pillow would fall through and onto the floor. Really lousy showerhead...could barely rinse shampoo out of my hair. Way overpriced.

You will enjoy your staff at Best Western in Government Camp. They have it all, including a laundry room. The breakfasts are very good and the beds are very comfortable to sleep in. This was a first that we had a King Suite, I loved the couch that turned into a sleeper. It was so nice to have the couch to seat on while working on my computer and my husband enjoyed it to watch TV.

Love this hotel. We can't wait to come back! Friendly staff great breakfast many many choices. Coffee and hot coco always fresh cookies at night, cute, clean rooms. Housekeeping staff came quickly w fresh fresh towels. We loved the vibe here , will definitely recommend this property to others.

My partner and I had to book a hotel last minute due to a bad airbnb experience and Best Western was more than helpful getting us a place for our stay when we called the night of. They were attentive and accommodating, as well as empathetic about our situation. The team as a whole was great and we will definitely be returning!

really good choice. Except the the staff who received us at the front desk was a bit on the cold side. Not sure if it is because he was tired or not. but the next day, another staff working at the front desk was very helpful. Breakfast is very good. Location is good.

Large lobby area. Friendly staff, called the room after check in to make sure room was okay. Large 2 queen room w/2 chairs, desk & chair and wet bar. Super clean and quiet. Breakfast was very nice, usual breads plus pancake maker, scrambled eggs, mini omelets, hot biscuits and gravy, ham, bacon and sausage and fresh fruit. Would definitely stay again!

Nice place!! Delicious breakfast. Clean rooms. Great staff. Stopped to see Mulnoma Falks on way there. Stayed one night to head to Crater Lake the next day. Would definitely recommend. Great trails as round. Very dense forestry area.

My husband and I stay here for three nights, just checking out this morning. Everyone was so kind and friendly. We were able to check in early our first day, around 1 PM, which was so helpful after a flight from Detroit. Jeanie even called us to make sure our room was alright, which was a very thoughtful gesture. The breakfast is simply amazing, and the attendants are so alert at keeping everything stocked – be sure to give them a tip! Irene was a wonderful housekeeper and Amelia was kind as well Our room was very clean, spacious & comfortable. This location is a great one for all the activities in and around Mount Hood. We thoroughly enjoyed ourselves and definitely want to come back to the Hopd region and stay here. There's also a great brewery next-door across the parking lot! Highly recommend to friends and family and anyone who reads us!

We stayed at the Best Western Mt. Hood Inn for three nights during our travels through Oregon. The location is perfect for exploring the Mt. Hood area. Our family loved the hot breakfast in the morning (something for everyone) and the hot tub at night (after a long day of exploring). The beds were comfortable and the rooms were clean. For us, the hotel was an excellent choice!

We stayed here one night and it was perfect for our family. We were walking distance to local restaurants. Quick drive to Timberline Lodge area and great location to take in hikes to Mirror Lake and other close trails. There is also laundromat facility on site so it was a great time in our trip to get everything washed and ready to go for the next day. The hot breakfast also had nice choices and filled my family of four for the morning hikes.

Fantastic location, close to restaurants, bars, shops and the "Govy culture", which is very cool! Will stay again....Only Longer, and in the spring/ winter, when I will be able to use more of the hotel amenities! Thanks! Richard

Great location, beautiful view, very clean rooms. Nice pool and hot tub. Friendly and helpful staff. Nice breakfast. Very close to mirror lake and Mount Hood. wish had more time to explore the area. Definitely recommend this place.

We stayed there for the Golden Rose Event at Timberline. We originally were only able to book 1 night as it was sold out. In the morning, we were informed that they hotel processed some cancellations and that we could stay all 3 nights. Hotel staff even arranged our booking so that we could stay all nights in the same room, which was very much appreciated. Breakfast is not gourmet, but it is available, warm and replenished often. We were happy that it was available. Staff was very friendly. Location very convenient and room very quiet.

Loved the romm, space, jacuzzii tub, the woodland view oout the our window. It was very conviently located to some wonderful local restruants and Mt Hood, Trillium lake walk was easy and beautiful. Will always stay here when visiting the area.

Room wasn't as spacious as some Best Westerns we've stayed in but still adequate. Equipped with fridge with freezer section and microwave. There is a small pool and jacuzzi which we didn't use. There is covered underground parking available which is useful in view of the weather you can get at this altitude. On edge of Government Camp so easier to drive rather than walk if you want to eat there. Good breakfast but served in the foyer right by the entrance door.

We loved it all but ESPECIALLY the breakfast. It was the best, serve yourself, complimentary breakfast we've found. The front desk couple were gracious and helpful when we arrived w/o a reservation and they accommodated our special requests

Clean and welcome room. hotel is next to a beer stube with great pizza and other food. Government Camp is a place that has much for tourists with Mt Hood as a backdrop. Fun place to go even without skiing trip.

Hospitality here is non-existent. Front desk was unwelcoming and cold and unwilling to help or apologize for their mistake. The online check-in system is a hoax, they don't have rooms ready on time for the guests who have been asked to tell them what time they will be checking in because of their elite guests get a late check out. It's messed up. Hey BW don't ask guests to hurry to check in at a specific time just to turn them away because you don't even have a room ready. Not the maids fault by the way. The only benefits of staying here? Location is close to Gov't camp and Mt Hood Ski Bowl. The oddly situated breakfast station by the door was well maintained, even tho with powdered eggs. We will find someplace else next time. The morale here kinda bummed us out.

The king room was quite large with plenty of space to stretch out and store everything, and the jaccuzi tub in it was a big plus after a night of skiing. Right next door to a great place for dinner, and less than a mile from the slopes.

I stayed here last year for the same ski trip. This year the hot tub was jets were not working. The room also had garbage in the kitchen cabinet. The room was great and breakfast was good. I was disappointed that the staff did not try to make amends for problems with room and hot tub. Very clean and friendly staff.

Great location to do some snowshoeing, beautiful forest, trails and amazing views. The Best Western was a comfortable, nice place. The staff was wonderful, they even had warm cookies out in the afternoon, really good coffee and hot chocolate as well as tea. The breakfast was perfect to power up for snowshoeing, or skiing if that is your choice. Easy access, comfortable and located within walking distance to most places. Even had covered parking.

If you're going to go to multiple resorts on your trip this place is fantastic. It's 20 minutes to Mt Hood Meadows, 12 to Timberline, 3 from Summit, across the street from Ski Bowl... you really can't beat it. Next door to Mt Hood Brewing. The room was clean. The breakfast was one of the best, if not the best, free hotel breakfast I've ever had. If I go back to Mt Hood, I'd stay there again!

This was a great place to stay for our family. The location is amazing; right across the highway from Ski Bowl, and right next to Mt Hood Brewing. The staff was very friendly and accommodating when we asked to move our room closer to another family's room. The breakfast was amazing. It was the best continental breakfast that I've had at a hotel!

Looked for place to stay near mt hood. This was perfect clean,great staff, and nice breakfast. Numerous snowshoe trails in the area which is what we where looking for. Right next door was the Mt Hood brewery. We enjoyed beer wine and dinner. We toured the timberline lodge for a few hours on this trip also. Lots of history in the area.

Great small hotel with everything you need! Sweet and helpful staff, great location and nice breakfast in AMComfy and cozy rooms!!!Great price too!Lots of fruit and coffee and teas and easy check and check out Will stay again when I am in Mt HOOD

We were visiting in town and hadn't booked a place before we came. Upon arrival, the staff greeted us with a friendly smile and even helped us SAVE on our stay! We were able to go up to our room right away (around 2:30) and had a lovely, relaxing night with our family.The breakfast options were beyond our expectations. Delicious, warm and something for everyone. Even our picky eater found foods that he loved.Thank you for making our mini-vacation one that we will remember. We'll definitely stay here again next time we come into town.

Enjoyed our stay tremendously. Nice location for hikes and visiting Government Camp. Great Brewery next door with excellent food. They also had a Jacuzzi to relax away the days activities. Overall a great stay.

I have spent much more for places not even close to as nice as this. The hotel is in a great location, it's clean, my large room was great and had everything I could need (Fridge, microwave, coffee maker) and the employees were great. The person working the front counter when I checked in this last Saturday evening was an example of what customer service should be. While checking in (in the evening), the person who prepares the breakfast brought out fresh hot chocolate chip cookies for the people who would be checking in. When I went down for breakfast at 6am he was there and just as happy and polite as the evening before. With the Mt. Hood brewpub right next door it is a great block to stay on. I'll be back.

The main purpose we stayed at this location, was it was close to Trillium Lake. The breakfast was average from our experience, fresh fruit, eggs, cereal, yogurts, coffee etc. The staff were friendly and helpful. The room was clean and the bed was firm and provided a good night sleep. Overall a good stay.

restaurants weren't to my liking. hotel needs a pool one of the best breakfasts ever Hot tub was niceThis review shouldn't haveA MINIMUM amount characters required. I won't do another if they don't change this

I'm glad I chose this hotel while passing through the Mt. Hood area. It's more affordable and accessible than the Timberline Lodge. I liked the woodsy decor, and was fortunate to be upgraded to a 'spa room' with its own jacuzzi - good for soothing sore muscles after a day of hiking. Room was super comfortable. The breakfast (included) was fine. Very conveniently located near Mt. Hood area attractions. The front desk staff was nice and tried to be helpful. Only complaint is that the day clerk didn't know where I could buy a warm hat or jacket, even though there is an outfitter right in the middle of town about 2 minutes away. The night clerk had no idea how to work the desktop computers for guests' use; I had to figure it out myself. Those are minor complaints. I really liked this property.

Very friendly, helpful young man at the front desk! Clean room, great service. Great location very close to Mt. Hood. Great recommendations for restaurants, sight-seeing, etc. from the front desk person.

Super fast check-in process. Very kind and helpfull staff. Very quiet and charm ambiance. I loved the indoor jacuzzi. Very clean and comfortable rooms. Free parking and nice Wifi speed. Delicious breakfast too.

Hotel is right by the entrance up to the Mt Hood lodge. Also within .5 mile of ski lift area. Very nice large lobby area. Rooms are good size and all was clean. Good selection at breakfast buffet. We would stay here again.

Stopped at the Best Western during an Oregon road trip. Great location, Very helpful staff, clean rooms and a surprisingly good "free" breakfast. Only problem was the breakfast area had limited seating, of course if people had a little common sense they would leave the area to allow others the opportunity to enjoy breakfast.

Excellent location if you plan to hike to Mirror Lake - it's actually close enough to walk to the trailhead from the hotel. The rooms are pretty typical for this type of hotel, as is the included breakfast - scrambled eggs, breakfast meat and breads, all day coffee, fruit, packaged pastries. We really enjoyed the fresh baked chocolate chip cookies at 5 pm! Very nice staff. The bathroom is small, feels dated, and the air conditioning unit is noisy. The Mt Hood Brewing Company restaurant next door is excellent - wish we had gone there both nights we were in the area!

The title pretty much sums it up. Good location for summer hiking. Drove to and did the Mirror Hike trail early in the morning before the lot filled up. Also did Old Salmon River, both highly recommended. Checked out the historic Timberlodge and had a decent meal at the Ram's Head bar. As for the room, average BW. Breakfast was lower-end - pre-fab eggs for instance. Lobby had a very strong disinfectant smell when you first walked in. Room was okay though. All-in-all, a recommended place to stay as a summer day-hike base.

We stayed 2 days, 1st day my wife complained about the noise, I was not aware she had complained. On day 2 I had complained about the noise with large bags under my eyes. Assistance manager and a clerk listened to my complaint and that is when I found out my wife had also complained. the assistance manager could see that I did not sleep well and offered a discount for our stay. Later when I was checking out the desk clerk said I had to call tomorrow and talk to the supervisor from 8am to 3pm and explain what had taken place to receive a discount. I was speechless, why would I have to call, you and your assistance manager had already seen the proof so why do I have to call back the next day to explain what had happened? desk clerk explains because assistance manager does not have the authority to give you a discount. So I asked again so why do I have to call? why can't you and your assistance manager explain what had happened and what you had seen? it wasn't going anywhere so I received the manager's name and left. I called day after because I was business the next day and she had to leave early due to illness, on following day I called and she was out sick. The clerk who had checked us in and out had answered the call so I asked her, why do I have to keep calling every day to explain what had happened when you guys clearly know what had taken place. I asked wouldn't your manager take your guy's word over mine? That being said, into our conversation, I asked her what is their policy when a guest complaints about noise. She said, they would ask the other guest to quiet down because they are disturbing other guest. So I asked why didn't you do that when my wife complained? She had said because my wife asked us not to. Then I asked, then why would my wife complain in the first place if she didn't want you to ask them to quiet down? She said she didn't know and that she followed her wishes. This made it sound like that we lied about the noise and we only complained to the clerks and not to bother the other guest so we can ask for refund or discount. After this conversation, I told my wife that it looks bad because you had asked them to not complain to other guest when they made noise on day 1. My wife said that wasn't even a option, she said when she spoke with the assistance manager, he said we can give you guys another room if it happens again. then he asked when we are checking out, answer was the next day, and he said ohh and that was end

Very nice hotel in a very convenient location, for Mount Hood. This hotel is a solid 4. My favorite things were the free Wi-Fi, free parking, and nice, large hot tub. Room was comfortable. Could use a bit of renovating.

Despite what we considered a high price for a basic motel, we were pleased with our stay. The staff were uniformly helpful and gave us good information about the area. The room was clean, quiet and the bed was very comfortable. The standard hot and cold breakfast buffet was kept supplied. The hotel would make a good base for trips up the mountain and to visit the Ski Bowl amusement park in the town.

My husband andI enjoyed all of our time at this hotel. Staff was very good and we had not problems at all during our stay except---a small fire at 2 am!! We left hotel and our friends slept through it! The hotel was kind enough to credit us with a full refund for that night. Thank you Best Western!!

Spacious room. Staff very friendly. Excellent breakfast. And do not forget the chocolate cookies at 7.00 pm. They were lovely! It is not very likely that we will come back in this area but I certainly recommend this hotel!

Our room was immaculate, spacious and very comfortable. Breakfast was excellent with a wide number of choices. Coffee was available any time and it was actually hot! BW has a nice level of quality that we have consistently found at their hotels!

I stayed here for two nights. Had reserved with two different sources, so had two room assignments. The manager sorted it out quickly. Excellent full breakfast and modern, very clean rooms and lobby. Fine selection of TV channels, coffee and snacks available all day. Right next to Mt. Hood Brewery with fine craft beer and excellent food.

We stayed here for one night and found it to be a great stay. The hotel is definitely old (and perhaps not originally a Best Western as it felt more like a lodge set up) but fairly well kept up. A few days before our arrival we had told someone where we were staying and they said that this hotel is the best stay in Government Camp. I don't know if that's true as the resorts nearby certainly looked adorable, but I do think that for this price point this is a really good option. We didn't partake of the full breakfast but the yogurt was worlds better than what is usually included in these hotel breakfasts so maybe there were some other surprises there as well (or maybe not). The staff was friendly and kind and I would stay here again.

This motel is just off of US 26 and relatively easy to find. It is next door to the Mt. Hood Brewing Company restaurant and there are other restaurants nearby. The motel itself is well maintained and clean. The staff was very helpful. We had a large room, with a large desk, 1 luggage rack, a round table, and 2 closets. There were lots of available electrical outlets. There was a microwave, fridge and coffeemaker. The TV had lots of channels to watch. The beds were comfortable, but they were very high - I can't imagine how a child would be able to get into one without having to jump up. The bathroom was small (the sink was outside the bathroom) - not a lot of elbow room. Breakfast was really good - scrambled eggs, premade omelets, sausage, bacon, ham, biscuits & gravy, make your own pancakes, cereal fresh fruit, bread, bagels, yogurt, etc.. The food was always well stocked and there was a large eating area. We wanted to use a BW gift card, but when we left, the computer was down. Maia said she would apply it as soon as the computer came up and she did exactly as she had promised - we had an email receipt by the time we checked our computer that evening.

To be honest, I wasn't expecting much from a Best Western. But, it was recommended on our friend's wedding website and the best-cost option. We were pleasantly surprised. We were greeted enthusiastically by the front-desk guy (I feel really bad that I'm blanking on his name because he was awesome, but I'm terrible with names) who complimented us on our cat-themed shirts (our matching theme was unintended). Everyone who we interacted with at the hotel was super nice. We stayed for three nights, and they answered all our questions efficiently with a big smile the whole time we were there (such as where is a good place to eat? which trails are easy? what should we check out while we're here?). The breakfast was pretty extensive (eggs, bacon, sausage, oatmeal, cereal, yogurt, bread, etc.) and very filling. At 7pm, there are always fresh-baked chocolate chip cookies (I recommend to go at 6:55 just in case there's a mad cookie rush, which happened on our first night there). They were even cool enough to turn the TV to Jeopardy each night so that we could watch and eat our cookies in the lounge. We requested a crib for our baby, and they promptly delivered a Pack n Play, where my daughter slept very comfortably. Our room had a microwave and fridge, which is very useful for preparing baby formula and storing leftovers for the midnight munchies. The only thing that didn't make it 100% perfect is that, while it's a nonsmoking hotel, the elevator and front entrance reeked of smoke. I'm not sure why that is since I never saw anyone smoke, but I'm super sensitive to the scent, so it was definitely there. Also, the wifi kept crapping out on my phone, so I just used my phone data the whole stay. My husband didn't seem to have any trouble, so the issue might just be that my phone is older. Other than that, for the price, I recommend a stay here.

needs to be really cleaned, painted and flooring replaced. everything seemed cheep, like i was staying in a cheep hotel. in our room scections of the carpet had been cutout and replaced, it looked like a ten year old had dune the job. we had a suite and the couch in the living area lookerd like they got it from goodwill

The hotel has no visible signing on the hotel except for a small two foot square blue and white one on a 4"x 4" post set back from the road and the driveway drops so steeply from the main road that you can't see an entrance. Drove right by it the first time. Once at the hotel there is some signing spray painted on the entryway in red paint. Classy. The doors at the entrance need to be automatic as guests are carrying luggage and ski gear. The doors are also only single width and there is another set of doors immediately inside with little room to maneuver once you are in there. Arriving before 4 PM should not incur a $50 early arrival fee and guests should be notified that a $30 hold fee is placed on the cost of the lodging. The double queen rooms are very small. When some is sitting at the desk chair another person can't pass between the person sitting and the end of the bed. The bathroom fan in our room sounded as though it was knocking around chunks of wood, the light over the window table didn't work, the upholstered chairs were very worn. Room supplies such as coffee and new cups, ice bucket liner, soap and toiletries were not replenished nor were our pillows to the beds, they were left piled in the corner after room service. TV Channel line-up card was not available and the one in the room binder didn't match the channel designations on the TV. Breakfast was good except the omelets were refrigerator cold, the fruit bowl was empty, the orange juice dispenser was empty, and the corner arrangement of the hot items only allows one person at a time to access the three hot serving pans. Basically the food service was poorly arranged and not supervised. On a good note, the foam beds were nice.

Breakfast was decent, rooms were cleans and the staff was friendly. However, I had an important video conference call at 12pm on the day of check-out, and check-out is at 11am. I requested late check-out 3 times — once a week before arrival (I left a message that was never answered), once when I checked in (I was told it would be fine), and once on the morning of my call (I was told it'd be no problem). Lo and behold, 11:10am rolls around on check-out day and I get a call from the front desk reminding me I have to check out. I remind them that I requested late check-out and they tell me that's fine, sorry to bother me. Everything seems great until 11:30am when I get another call saying they apologize but they've checked with the head housekeeper, the room is booked and I must check out before 12pm. There are a few things that irritate me about this: 1.) I was told checking out at around 1pm would be fine, not once, not twice, but three times. All of a sudden I had 30 minutes to quickly evacuate the room and find another quiet location with wifi to host an important video business call. Not easy to find a suitable venue in this area. 2.) It took them until an hour before the the fact to realize the room was booked and/or check with the head housekeeper. Unacceptable. 3.) Check-in is at 3pm. I find it hard to believe it would take 2 hours to clean a single room (why not just put a note to save this room for last?) and it just seems ridiculous that they were not more accommodating when they were clearly at fault here. If this is the case they must have a truly inefficient housekeeping team which would explain why someone took my barely used bar of soap and toiletries yesterday but did not replace them. 4.) Really just not good practice to blindside guests like this. If they had just denied late check-out in the first place we wouldn't have this problem. Long story short, this is a nice hotel but do not rely on them to follow through when there's an important matter at hand. I had booked another room in August but ended up cancelling in favour of another hotel after this incident.

On a quick trip to bend, needed a stop. The motel provided the neccesities. The bed was fine. Breakfast was better than most motel buffets. met a great family from New jersey. We have stayed there several times and it has been fine.

I usually base my reviews on a few important (to me) details...this Best Western came out very average. Location-pretty good. There are other hotels right on this road that are closer to the action and further away from the highway. Cleanliness-pretty good. But, the hotel is a bit on the aged side. Friendliness/Helpfulness - ok. There was one gal who was super chipper and helpful. Everyone else seemed lethargic and like we may have been bothering them. Food - I choose a lot of restaurants that have the breakfast buffet as a part of the price. This one had the buffet, but it was very basic. The only fruit available was a few green bananas. Beds - average beds. A few extra notes - there is not a bar in the hotel. There is not a lot of extra anythings.

We stayed here while visiting Mount Hood. The guy at the front desk (can't remember his name) was so friendly and helpful. He gave us recommendations for hikes to do in the area which turned out to be very nice. The room was clean and comfortable. I wasn't expecting too much for breakfast but was surprised with eggs and ham with which I made a good egg sandwich on English Muffin. I would stay here again.

Really comfortable and convenient to Mt. Hood (15 min drive up the mountain to Timberline). Decent brew restaurant next door. The staff is very friendly and helpful. Rooms are clean and recently redecorated. Four min walk to center of Government Camp. If you are only staying a day or two and are skiing at Timberline, the Timberline Lodge is the most convenient place to be (its mid mountain). More than a day or two, it gets very boring and you'll want to be in town anyway. My only complaint is price. The rates increased since last year, and now its actually more expensive than Timberline (which is a "destination" hotel in the park system).

Nice hotel close to Mt Hood, super comfortable beds. Complimentary hot breakfast was good with eggs, pancakes, sausage, etc.There is a restaurant right next door for dinner. Staff was very helpful and friendly.

Bed was comfortable, staff are friendly. Room is very clean and quiet. Breakfast is good. I would definitely stay at this hotel next time I'm in the area. Front desk people are very polite and cheerful.

I reserved two rooms. We were on the 2nd floor. When my son checked in his room was at the far end where they had been painting- the smell was strong. He asked for a different room. They didn't have one so we traded him. We left the window open when we went to dinner. The hotel was fine - we enjoyed the hot tub, the fireplace and the breakfast. No bar and the place next door was closed. Not that far from town.

Good value, closest hotel to Mt Hood Meadows. Very nice room, spacious, nicely decorated, great bed, good wi-fi connection. You could, however, hear noises in the hall and through the walls. Hubby says walls are too thin. Good variety at breakfast. The hotel was in the midst of remodeling, which was't told to us when I reserved our room. There were only a few rooms that were available. We would've stayed here anyway since it was the closest hotel to the ski resort. We were gone during thel day and there was no construction while we were there, so really not a problem. Would recommend this hotel.

The wifi was very fast (27Mb/32Mb) that I could video chat and my family could watch youtube at the same time. (The wifi used to be very slow.) The bed was very comfortable and supportive. The room was clean. Though the breakfast still had room for improvement. They didn't have hot scrambled eggs, they only had cold hard boiled eggs. Overall it was an excellent stay for skiing at Mt. Hood.

Stayed here a lot and liked it better when it was a little less expensive and there were kids ski race camps staying at the property. Breakfast is good and rooms clean and reasonably well equipped. They recently installed air conditioning which was needed. Ask for a room on the north back side to avoid highway noise.

Loved the tub, but the soaps were very foul smelling. Some of the outlets didn't work and microwave wasn't plugged in and no DVD player. Other than that, not bad. Alot of construction going on 2rd floor

This was such a wonderful find...it totally made our trip to the snow so absolutely worth it! We are not snow people by any means but after a long road trip up the Oregon coast we decided to try our hand at snowboarding. Of course we went to Mt Hood since we didn't know where to start. We had been camping and don't stay often in hotels. Most campgrounds were closed this time of year and all the local B&B's and private rooms and hotels were charging outrageous prices as it was also spring break. I tried everywhere but nothing was less than $100 to start and most places were minimum around $150 per night and we would still have to find our way to the mountain. I found the BW Mt Hood Inn on Priceline and thought it was a mistake that the price was only $99 and it was just across from the Ski Bowl at the base of Mt Hood. I called the Inn and asked for a price match wich they couldn't do because Priceline was just too good a price. The lady on the phone was very nice and the room sounded lile a normal room so I decided to book online so we could have our ski day. I could not believe how awesome this hotel was! We immediately felt like we were in a little ski chalet! Snow was up to the windows but inside was a nice fire and warm hospitality! The girl at the desk, Emmy, was super nice and kept offering cookies and fresh brewed coffee to guests checking in! The lobby was clean and comfortable and was also the breakfast area but it didn't feel weird. It had a cozy, bustling feel in the morning and such a warm relaxed feel at night with chairs by the fire. Dowmstairs is an indoor hot tub just large enough to swim and upstairs, a fitness room. Computers in lobby for business. Free and fast in room wifi too. Our room was so comfortable, 2 queen beds perfectly firm and cozy, fridge, microwave, hair dryer and bathroom with tub. We had a view of parking lot which was also a view of the East Ski Bowl which was so beautiful at night! Free hot breakfast was offered during 6-10am. Finally, breakfast offered during respectable hours! The breakfast was pretty good with lots to choose from: scrambled eggs and sausage, pancakes with lots of toppings, cereal, toast, bagles, pastries, yogurt and boiled eggs. Tea, coffee and cocoa too! I couldn't think of anything negative about this hotel. If I had to nitpick I would say the bathroom was small but it wasn't an issue. This hotel was an amazing find and totally allowed us to have a great ski adventure! The ski bowl is only for night skiing except on the weekends but there are lots of snow parks nearby and the front desk offered flyers for all the slopes near by and bus schedules and discounts to certain lifts so make sure to ask up front.

My very first time in Oregon was made perfect thanks to this hotel. Quiet hotel if you go on a Monday/Tuesday! Stayed 4 nights to ski at Mt. Hood Meadows and was impressed from the first moments of the trip as we were greeted by Mike, a genuine and friendly man who quickly became a huge & honest help during the entirety of our stay! He guided us where to ski, how to get there, where to eat and everything else in town! He even continued to be helpful for things like a forgotten charger! Very thankful to have been checked in by this guy, it truly made the stay more perfect than I could've imagined!!!!

The staff were more than accommodating and the lobby was very clean with a nice warm fire going in the fireplace! Our room was just as clean and the beds were comfortable! Thank You for a Pleasurable stay on Mt. Hood!!

I gave 5 stars as a comparison for the class of hotel. It is not in the same class as Timberline Lodge, and places like that. Its location in Government Camp is great. It is very quiet, with very nice rooms. The staff is outstanding. So helpful, pleasant, and professional. This hotel backs a great home base for exploring the area, skiing, snowshoeing, etc. It also has covered parking. A real plus in snowy or rainy weather. The only negative was breakfeast. Nothing special, just average. At 5:00 they put out homemade chocolate chip cookies. Yummy. Only wish they had some milk to go with them. The rooms on the top floor facing the forest are definitely the nicest. Looking out as the snow covered trees (versus the parking lot) is really cool.

Mike was very nice and helpful, pleasant. Everything was good. I've been here quite a few times and it's always been nice. We like how convenient the hotel is to everything, minutes to skibowl. We would definitely be back.

I appreciate a clean room.. and the staff spin check in was friendly and cheerful! :) but seriously folks..! We're in an $80 room, paying $250?! There is absolutely NO good reason other than we were swindled. A ‘nice' room? No, a large room? Nope, whirlpool tub? Nope we were simply charged a ridiculous rate for a small, lame, $80 at very best(!) place to crash... and I'm thinking of all the ways I could've spent that cash... never again. Best Western, you're just like every other greedy shmuck out to make a buck.

I haven't stayed at a Best Western property in quite some time; not sure I'll be doing it again any time soon. Our room was not serviced during our stay. I reported it and was told that I must have left on the Do Not Disturb sign (which, I didn't). Further, there was an empty pizza box with half-eaten pizza crust inside our dresser from previous occupants as well as some random pennies on the bed. The breakfast ran out the first day and was sloppy the next. Beds were actually decent though and our room was quiet at night. It does basically share a parking lot with a cool brewery/restaurant which we enjoyed, but that is not the hotel's doing.

Friendly and helpful staff. Clean and tidy rooms. Lots of options at morning breakfast buffet. Clean hot tub and gym area. Great location to close by restaurants and shops in town within walking distance.

The hotel is nice but a bit pricey for the level of accommodations received. Some of the staff was great and half was just not up to par. With that said, you cannot beat the location and having a garage!

Negligent staff, unreliable internet, dirty common areas and messy breakfast. Initial room that was assigned had terrible odor. Lobby wasn't clean and the common restroom was disgusting. The young man at the front desk the entire time couldn't have been ruder.

We stayed here for one night as we were taking our kids cosmic tubing at night at the adventure park at Ski Bowl. The hotel has a very tight but covered parking garage that has about a dozen spots and outdoor parking as well. It was starting to snow hard when we arrived so we parked in the garage and then walked to the government camp village which took about 15 minutes, very nice walk. There are also shuttles coming and going in the area. The next day most of the cars were buried in snow and the owners had to dig them out. Glad we grabbed one of the indoor spots. They're usually gone by evening so park early if you don't plan on driving anywhere else. The hotel has an older feel but seems to be maintained well. There is no pool but a hot tub that seats about 8 people. It was not hot at all, more like tepid bath water which I hate. It was so cold outside it would have been great to have it hot but no luck. The free breakfast however is great. Scrambled eggs, sausage, biscuits and gravy, pancakes, oatmeal, cereal, yogurt, juice and coffee. We enjoyed our stay here but would probably stay closer to the village next time.

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The room was great. Unfortunate that there were kids running up and down the hallway until almost midnight. I blame poor parenting but even more so staff which could have and should have insisted guests keep their noise under control.

Very nice staff. Great location. Hot tub was nice. They called after we got settled in our room to check if we needed anything. Later in our stay there was an issue and they were very eager to correct the issue. Zoe was great at the front desk. There is a small garage for parking which was nice given the snow.

First thing we noticed was renovating. Second thing we noticed was superior customer service and warm ,friendly welcoming staff! The room was spacious, clean, well appointed and super comfy. The next morning breakfast was delicious. We are already planning our next trip. We loved it just for a getaway!

Bathroom was small, but otherwise the room was pretty quiet and had stunning views of Mt Hood. We arrived as 2"+ of snow was falling. We had the chance to park inside where there were a few spots left. Cable didn't have many channels, but wifi was free which helped.

We book the king Jacuzzi room and it was great! nice and clean and the tub was inviting! the only issue we had was when we first started up the Jacuzzi the smell of rotten eggs filled the room but it went away fast.

Drove around Timberline Lodge area and stayed one night here. The town is small and not much was open. Did enjoy some time in the Visitor Center. The outside of the hotel was getting a face lift. tricky to get in the entrance, but I am sure that is completed by now. Staff was friendly and bed was comfortable. Great brewery (owned by Timberline Lodge, so menu is similar) with good food next door. Nice to walk to dinner!

The place is being remodeled and is beautiful. Great location and terrific staff. Enjoyable breakfast. The rooms are clean and well kept. I highly recommend this place. There are good restaurants within walking distance.

Easy check-in, clean rooms, good location and the breakfast was wonderful. The morning breakfast person was awesome, he kept things tidy, and was quick to get items that weren't available unless you asked.

Under construction. That alone we could have lived with but the room was not clean. Food on the floor, someone's bracelet under a chair. Housekeeping fell down on this one. 100 degrees outside and no A/C. A hand written sign advised all "there will be no compensation for any inconveniences". We were charged extra for the first night and can only assume that was because they knew we would check out early. We did. Called Best Western customer service and they told us they were not aware of the remodel.

First of all, Mike at the front desk was one of the nicest and helpful guys. We arrived and he greeted us with treats. When our room's bathtub did not drain he ensured we got into a new room and he helped move us. The next day the manager Zoe was also helpful as she knew we had issues and comped us the night. Great place, would stay here again.

This is an excellent hotel driven by friendly and engaged staff who anticipate guest concerns and who are available to meet the needs of guests. The rooms were stellar. Nice amenities. Big beds. Clean linens. Plentiful items on the breakfast menu.

The room was quite, clean and had the things we expect, good bed and four pillows, frig, microwave, a table with chairs, plenty of places to charge your phones. The hotel is very close to mount Hood and the Timberline Lodge which has an excellent lunch buffet.

My wife and I spent four nights here and the stay was great. The staff was very friendly and our room was nice and clean. the shower was great. The buffet breakfast was just enough to get us going for the day to explore everything around Mount Hood. There was still some construction going on but it didn't bother us. One of the best things was being able to park in the garage under the hotel since it was raining every day

This hotel - at least the rooms directly in the active renovation zone, should not have even been open during the renovation of the exterior. We got in late at night and couldn't even believe this place was open. The loud, intrusive renovation construction affected most guest rooms. Our room was located in the center of this renovation zone. The construction appeared to consist of replacing siding. Workmen on lifts were just outside our window, peering into our room at 8:30AM. One even grinned at me as I closed the curtain. They drilled into the wall between the outside wall and our room at making any conversation impossible (much less sleeping, had we been trying to do so). Additionally, the carpet was filthy beyond anything I've seen before in a hotel. When I complained to the manager on duty about the construction and crew, he went on and on about not having any control over it, it was an upper management issue, and there was nothing he could do about it. It was one of the worst cases of an uncaring and unapologetic response to a complaint I've ever experienced. During the reservation process, potential guests should be appraised of active construction and renovation that might impact them. What a terribly-run hotel and awful experience!

This place is awful. We are stuck here after a long road trip unable to use the sinks or the shower as there is a problem with water. We have been here for 6 hours and this issue has not yet been resolved and won't be tonight. Sorry but this just isn't good enough. The icing on the cake was the manager telling me that she would be up all night sorting the situation. ....am I meant to feel sorry for her? Bet she gets a shower in the morning.

The beds were comfortable and the bedding clean but the carpet left a lot to be desired. I'm not sure how we got so much road noise. We were on the Northwest corner of the building which was almost as far from the freeway as we could get but still got a lot of noise late into the night. When our key cards kept failing we heard all the normal excuses like 'you must have had it near your phone' or 'did you place it next to a chip card in your wallet?'. Neither of these things were true in my case. After they gave us a card to clean the reader with (isn't this something maintenance should do?) my friend's card only failed one more time. There was some significant remodeling going on when we were there but the crew was considerate and polite so we didn't have any issues with that.

I just checked in to a hot tub king here. Mike at the front desk went above and beyond to make us happy. The woman before me took the last cookie and he offered to make more. He offered me a towel for cleaning and got me a wine opener. Whatever I asked he delivered with a smile. The room was perfect despite the outside construction. I highly recommend this hotel.

The staff at the hotel were great! the property was under construction so this took away from the feel of the hotel. Breakfast was average but there was breakfast so that was nice. Rooms were fine. I would not seek this hotel out we were there for a wedding and it was one of the few places to stay in the area. But overall the experience was fine.

We drove up outside and wondered if they were open because they are remodeling but it made no difference for our stay. Both people we spoke with at the front desk were very welcoming and helpful. They were quite knowledgeable of the areas including the hiking trails and other things to do.

No issues with construction at all. Hotel was quiet, comfortable and the staff was very friendly. The parking lot was safe, and this hotel is feet from an amazing brewery. We will definitely be back! Thank you!

Very nice, clean hotel with comfortable beds, located in the heart of Mt. Hood recreation areas. Rooms were spacious and well appointed. Easily walkable to local places of interest and drivable to others.

This place may work great for your trip, but you should know what you're buying before making your reservation here. Unfortunately, the scope of the construction here isn't clearly conveyed anywhere, and you will almost certainly be surprised by how extensive the construction is when you pull in to the parking lot (assuming heavy equipment isn't blocking your entry to the parking lot). The whole roof is being replaced. The entire facade of the building is being removed. They are putting AC units in all the rooms. They have heavy machinery blocking access to the hotel itself with no signs indicating how to get to registration or the parking lot. They have heavy machinery right outside your hotel window too. Inside the hotel, there are piles of ripped off boards with exposed nails on the ground - a safety hazard for anyone, but especially curious kids if you're bringing some. Again, hotels have to renovate and I'm sure this place will look great when it's done. Still, it would have made more sense to work on half the building at one time, not set construction hours that run to 9 pm, and not charged full price during this extensive construction project. Barring any of that, any sort of hospitality along the lines of "We realize our hotel is a mess, but we'll make it up to with X Y Z during your stay" might have gone a long way. As it is, we left after only one night and will not be coming back any time soon, renovated or not.

Very polite and helpful staff. Quaint town with numerous eateries. Close to My Hood and Portland. Rooms and facility was clean. Some covered parking with security. If you are traveling in the area this is a nice place to stay.

The hotel is fine, staff very nice, away from the village but and easy stroll. Rooms have been renovated recently, breakfast is typical but good coffee. Next to a great brewery. Parking is tight and seems like not enough spaces but we managed.

When we first pulled up to the hotel, we were very surprised to discover that the building is an active construction site. There's a curt note at the front desk basically saying "It'll be noisy and dusty here every day from dawn to dusk and if you don't like it go somewhere else" but that's hardly doable when you're arriving at 7:00pm after a long day of driving and have no idea what the alternatives are, and no energy to go exploring. Their note also claims that their website warned us it'd be like this, but we didn't see any such warning, and neither did any of the other equally dismayed travelers who came to the front desk while we were within earshot. It's inexcusable that they'd charge full price for such substandard lodging, and without making a genuine effort to let people know what they're getting themselves into. It turned out to be tolerable, or at least more tolerable than we expected after our initial chagrin, but we definitely wouldn't recommend staying there until the construction is completed, unless absolutely nothing else is available.

We were dismayed when we drove past the hotel before mid-day and noted the appearance of the hotel. why weren't we informed that building work was taking place. The most uncaring front desk we have had on our US road trip.He wasnt even prepared to show us the room (the outside had "scaffolding" up it) Breakfast was a disaster, 7:00 am and the waffle machine mixture was empty, it took 20 minutes to put a new bag in! Toaster was broke. We were so pleased we cancelled our second night!

When we pulled in, we noticed they were renovating, which we knew in advance. The Libby is very quaint and lodge-y with a nice stone fireplace. The staff welcomed us with smiles and couldn't have been nicer. We got settled in our room and about an hour later got a phone call checking on how the room dirt our needs. Zoey even ran a roll of toilet paper up when we were almost out! Now THAT's service! Breakfast options were good, even had a sign for gluten free and dairy free options upon request, which is great for people like me who can't have either. Breakfast time can get a little crowded but still a nice area. I think the only complaint s we had was the showers weren't made for tall people and the water pressure kept changing. And the carpet really needed to be replaced, stains were quite visible. They could definitely fit 2 king beds in our room and still have room to walk around without a problem. We'd definitely stay here again.

So currently this is an older hotel in the midst of upgrades. So your current room may not be updated yet. Our room while fairly spacious was not yet updated with AC or other features but was comfortable. The on-site laundry was a nice feature after being out and about on Mt. Hood. The complimentary "breakfast" was good and I'd say above average to other's I've seen recently. The location is great; Government Camp has a nice vibe, with a great general store and a number of decent casual dinning locations. The proximity to Timber Line Lodge on Mt. Hood could not be better. So it should be an above average place once the upgrades and renovations are complete.

The hotel is in the middle of updating. Room air-conditioning, new windows, new siding. Comfortable room, newly updated, good a/c, comfortable beds, clean rooms and bathrooms. Friendly staff, breakfast is taken away too abruptly. Front desk very welcoming and helpful. I'd stay here again.

Even with the construction it was a great stay. It made parking a little inconvient when we pulled in late, but definitely no reason to not enjoy the inside of the hotel. I didn't have time to check out the amenities since i was busy at the lodge up the mountain for a wedding, but definitely was a great crash pad in between family events. Location is great, easy to find right off the main highway. The breakfast was satisfying, cute pancake topping bar, lots of options, oatmeals cereals yogurts breads fruits juices and milks even with eggs and sausage and bacon. Came during the hottest week of the year and the fans in the room kept it cool, no complaints.

Wasnt disclosed that they were under renovation and price was too high, carpet old and appeared dirty, low water flow in sink and shower, some breakfast items were not hot as they were meant to be, noisy, stuffy in the room. No additional comments past what I previously made.

When we checked in we got a decent room, 122 I think it was. It was just an over night get away but about 10PM as we were settling in the room above us that had a in room jacuzzi flooded us and they moved us to better room, we found the next day all the bill was cleared, so No Charge at all. That went about and beyond. I give an average rating as none of the vending machines had bottled water available, you have to buy it from the front desk ($1.00), they should add water to the machines during this renovation

We had 2 adjoining rooms for a family vacation touring the US. The rooms were a decent size, comfortable beds, quite modern. Breakfast was decent, but nothing ever changed, so a bit tedious after 3 days. It is a short walk into the village and good trails and the ski parks are very close. Great food and beer at the Mt Hood Brewery next door. I should mention the extensive renovations ongoing. These will last until September. Building work occurs between 9 am - 9 pm. If you have young children you might find it pretty noisy and want a quieter hotel. Inside you are not affected a lot but the place looks a fright from the outside and the number of contractors is large, affecting parking and access to the hotel. We were blocked in one morning.

We stayed here 7/23/2017 and while the location is great the motel was not. NO air conditioning in the rooms. It was 85 in the room. I called the front desk thinking I was overlooking a thermostat or control. No there was indeed no air conditioning. The desk clerk told me there are two tower fans in the room though. I told him there was only one and it was already in the window trying to pull cooler air in. He stated he would get another fan. We are still waiting. At 7:30 AM this morning the room was down to 75. They make it a point to let you know they are remodeling and they won't make any allowances for inconvenience. The remodeling wasn't an issue but no a/c was. Maybe you should state that on your webpage. Spoke with a couple other guests and we weren't alone in being both surprised and disappointed that for the cost of a room here you don't even get air conditioning. I know management and BW don't care but I thought I should leave a review. As info tonight I drove by a BW that was lower priced to stay at a competitor that I knew would have air conditioned rooms. It is still July and having air conditioning is important.

While under construction may not be the best place to stop. The parking lot is small and with construction vehicles and supplies, not much room and not very safe. They claim noise won't begin until 9am but it was 7:30am when we were there. Most breakfast items empty by 8:30am even though it ended at 9am. Not our best BW experience, and I'm a Rewards member.

I was in the area for a wedding and I was satisfied with the Best Western Mt. Hood Inn. The exterior is being remodeled at the present time but it did not cause any issues during my stay. The staff was friendly and helpful throughout my stay.

We were very disappointed with this hotel. With all the construction and very limited parking plus the rooms were just ok. I think the price they charge is wait to high for what you get. The fitness room is a joke. We had a mini suite.

We just returned from a trip to Oregon. The last half of the trip was spent at the Best Western in Government Camp. The exterior was undergoing a bit of construction, but the interior and services were great. The staff were all very friendly and extremely helpful. The buffet breakfast was great and offered a variety of hot and cold items. The hotel is located right next door to The Brewery, which has delicious food and great beer. It is located right across the street from forest trails and the walk to town is very short. All in all, it was a great stay and can't wait for another visit.

Just a business traveler passing through....wanted to enjoy the Mt Hood area, great location, wonderfully helpful staff, nice room, plenty of windows to enjoy the amazing scenery; property offered trail information, local restaurants info., etc.

First room we had had crazy really loud noise from the plumbing and water fill and drain from the room above us on the top floor filling, operating and draining their hot tub bath as three rooms had shared plumbing apparently! We could also hear music from the room above too. We asked to move rooms and then got a top floor corner room and no noise. This room had the afternoon sun and the room was hot, however the hotel doesn't have air conditioning, so we closed the curtains and when we came back later to the room opened the window all night and got early road noise. Only one member of staff checking in people when we arrived and this wasn't enough. We had emails in advance to tell us about refurbishment building works during our stay and these didn't impact our stay at all. Car parking was restricted in space due to the building work. Breakfast basic so we skipped it and grabbed some along our journey.

We needed a last minute place to stay in Government Camp and were happy that Best Western had a room available. Room was clean and staff were friendly. No A/C so it can be warm in the summer but there is a fan in the room.

I stayed here with a friend for one night before we went backpacking. The room was fairly large for two queen beds. The room was clean, although outdated. That may change with the construction they have going on right now. There was no A/C but there was a ceiling fan so that helped to keep things cool. The staff was friendly and the breakfast was average. It's within walking distance to a bar/restaurant that has good food so that is a plus (especially after a long day's drive).

The staff here is so nice and helpful, the rooms clear and comfortable, the breakfast perfect. They have an underground garage to save you from the weather and nearby food. We came in stinky and gross from a long day of travel and hiking, and the young lady at the desk treated us like royalty. I made the reservation on my phone, in the car, as we traveled. It could not have been better.

Fine. Nothing spectacular. Good location, comfortable beds, adequate service (nothing worth noting), good breakfasts. Coming back in a week, will stay at Timberline. For the little extra, it's worth it.

5 couples on motorcycles spent the weekend . The only problem which we knew ahead of time is, that they are remodeling the hotel. Putting on a new roof. Other than that it was fine. Rooms were good. There are only two floors. Have a Continental Breakfast in the lobby. Also have have limited covered parking. Hot Tub on site, no swimming pool.

Our stay at the Mt. Hood Best Western was a very positive experience. The check-in staff was very friendly and accommodating. The room was very comfortable and nicely decorated. There was a restaurant and microbrewery a short walk away.

Was very happy with the room . The service was very good and clean everyone was very helpful too . The breakfest was very good too . Parking was good and liked the location of the hotel too we could walk too some near bye sights too .

The Best Western Mt Hood Inn is an excellent option for a stay in the Mt Hood area. It's a modern hotel located in Government Camp just a 15 min drive from the Timberline Lodge and Ski Area. The room had a nice feel to it and featured a fridge, microwave, Standard Definition TV and free Wi-Fi, but no safe. The complimentary breakfast set you up for the day with a good selection including eggs, bacon, sausage, cereal, bread, pancakes and fruit. The Mt Hood Brewing Co right next door offered good evening dining.

This is just outside of Timber Lodge ski area. 15 minute drive up the mountain to go skiing. The hotel is in a cool little town with nice shops and restaurants. Hotel is clean, resort type of hotel. Premium breakfast with Bacon and salsa. Rooms are clean and comfortable. Service is great.

very good in many ways - very comfortable bed - very quiet room - very clean room - very good hot breakfast - I recommend hiking to Mirror Lake which is just a few miles from the motel - about 1 1/2 mile hike with awesome view of Mt. Hood - reflection of the mountain off the lake was fantastic (you need to have a clear & sunny sky for the best picture)

$140 per night is pretty good. Most of the staff were incredibly nice, the only exception was a gent who seemed a bit rude when I asked about the roll-away bed I'd requested. I spoke to a rep and was told it would be no problem. The staff person told me "we don't have roll-aways" and when I said the reservation person had told me no problem he stated "well we don't guarantee them" I was a bit frustrated by that, if you don't have them then don't tell me you can't guarantee them just tell me you don't have them. Anyway, the place was very clean, the lobby always had coffee, tea, etc. There is a small fitness center and computer/printer in the lobby. The rooms have basic cable but IMPORTANT NOTE none of the rooms have AC! I like my room cold and also like the noise cancellation of the AC. This is not currently an option but they noted they are "working on it".

room was great, clean, quiet, comfortable and the balcony was magnificent, scenery was beautiful, landscape and Columbia River were so clean, don't think I've ever stayed at Hotel that had everything, staff was wonderful, so glad I had the opportunity to enjoy the food at the Restaurant the Halibut was cooked just right, also enjoyed the trail from Best Western to Downtown Hood River. which was also so much fun to stroll in such a beautiful town, if anyone is traveling near Hood River Your Stay Best Western will be well worth the visit, thanks for such a fun stay.

When we got to the hotel, we were welcomed right away with a nice gift. The room was very spacious & nicely set up. We initially had a problem with the heating system, but that was rectified right away. The wifi worked well & the breakfast was excellent on our way to check out.

This hotel was superior to many in the same price range. The staff were very helpful and professional. The room was large, well equipped, and very clean. I would stay here again without question -excellent experience.

If you want to be near Mt. Hood and have nice lodging this is a good choice. An inclusive full breakfast with fruit, protein, grains, juices and coffee. Comfortable room, good internet, friendly staff. Some ski lockers, and a parking garage.Close to everything (Government Camp is small) and very close to two ski areas, when it is a good snow year. We will be back.

Beautiful facility. Spacious room. Quiet. Most comfortable bed. Very friendly staff. The best complimentary breakfast including eggs, meat, waffle maker, fruit, etc. Microbrewery restaurant right next door. Free outdoor or indoor parking, which is nice in a rainy/ snowy climate. * Everything was great, except the Wi-Fi, in our room 141 at the end of the hall, kept dropping the internet and restarting, so often that I could not even check email on my laptop. I didn't check Wi-Fi in other parts of the building, Not a problem this trip, I just used my cellphone.

We stayed here for a weekend snowboard trip to Mt. Hood. Our room was spacious and clean. The hot tub soak helped soothe my aching muscles (but don't expect anything fancy. This tub is all about function over form). Breakfast is included in the room charge, and it was nice to pig out on pancakes, bacon, and sausage. The coffee was good (that's all that really matters, right?). Free wifi in the rooms kept us connected which made up for the sketchy cable tv. Overall, this is a great way to save some $$$ for the rest of your Mt. Hood adventures.

Good location, great price, very good breakfast. Someone wrote about noise; I could see how with the way it is constructed it might be an issue, but there were not many guests when I was there and this was not an issue for us at all. Easy drive up to Timberline, but if you want, you can take the shuttle instead.

Really liked this hotel. Our two queen bed room was large and set up well. The beds are taller than most hotel beds. They have a full self serve breakfast with meat items and a pancake maker machine!! We will be back.

Loved this place!! Friendly and welcoming staff, comfortable and clean rooms, and a decent breakfast, plus easy walking distance to the oh-so-funky pubs and restaurants of Government Camp. All this for a very affordable rate - and just a 10 min drive to Timberline for great skiing!! Just can't ask for anything more. Oh, and the covered parking and ski lockers were both appreciated.

Nice location. Unfortunately, rooms on the 100 level are completely unsatisfactory for rest or sleep due to the noise from rooms on the 200+ level. A toilet flush, shower, or lav used from the top floor are clearly audible as well as anyone walking (or shifting furniture-it was hard to know the difference) and occasionally talking came through the ceiling. We will not book again.

Accommodated my request even on a busy weekend, the bed was very comfy. We did not use the Jacuzzi or fitness room. Our short stay was better than average of other Portland area Best Westerns. The ceiling light/fan did not work, water pressure changed a lot during my shower, but room appeared clean and heat worked, which is all I need. Very short drive to Mt Hood, can walk to shops and restaurants. Overall I recommend.

My family enjoys this hotel and how close it is to the snow boarding areas. The breakfast was a great start to our day! The Hotel is easy to locate as its conveniently right of the freeway and close to resorts

Overall a nice hotel which was clean and had comfy beds. Heater kept breaking and needed to be reset. The breakfast was great and had many options for all of us. Staff tried their best to be helpful and courteous.

The staff were attentive and responsive. I was with my two sons for spring break. The location to the slopes is good. I would recommend staying at BW. Breakfast was fresh and the hot food was hot. Checkout was easy and the room had internet service.

Extremely loud and inconsiderate patrons throughout the hotel. Front desk admitted to thin walls and was initially discourteous, but were eventually receptive and accommodating. We have young kids and are probably overly considerate and expect too much, but our kids are quiet while in a hotel (we work shift work - Firefighter and RN - and occasionally sleep during the day). I will never stay here again and will be canceling our second night. Beds are actually decent and rooms are clean, but there is no fan/AC and it's currently after 11pm and people have been shouting in the hallways slamming their doors all evening.

Though I've passed this hotel many times on my Oregon travels I had never stopped in this area. Finally stayed here and I was really on vacation. Loved the comfortable room and found it to be very quiet. There was even a baby staying in the room next door and though I think the parents were extremely considerate, barely heard a thing all night. The breakfast was consistent to what I've found in other Best Western properties. There's also a restaurant right next door for dinner so that was a bonus. Would love to do a winter stay. Such a beautiful area and this hotel is really in the perfect spot.

Our room was very nice and spacious. The hotel seems well maintained. Our only quibble was that the free breakfast could use an upgrade, such as having real scrambled eggs rather than the thawed out egg hockey pucks they put out.

This hotel was just about everything we needed for the night, however, there was a lot of road noise despite the fact that it was back off the main road. It did not have a restaurant but there was an excellent restaurant right next door (Mt. Hood Brewery).

Good hotel. Seemed to be well maintained. Nice mountain location.Above average breakfast. No ac in rooms though. Some covered parking, although tight to get into. Night staff wasn't overly inspired or professional looking. Better in the morning. Price was ok, but not much competition.

The highly recommended hotel was full so picked this as a second choice. A little worn but overall not the worst choice. Staff friendly and location very good for getting to the mountain as well as a good stop off for a trip down the Columbia River Gorge!

From check-in to check-out the staff was extremely friendly and helpful. The hotel exterior and interior was perfect for the Mt. Hood environment. There is Mt. Hood Brew Pub next door which offers a cozy atmosphere, good food and excellent beer. This hotel and location is excellent!

This Best Western was convenient as we were traveling through the area. The rooms were great as well as the service. They didn't serve breakfast but you could go right next door and order from a select menu free of charge.

I didn't actually stay here, but I booked it via TripAdvisor with the "pet-friendly" box checked, so never thought to call to verify. I pulled in very late only to have the woman at the desk tell me "no dogs." I explained my predicament and she sympathized but couldn't help. I had to drive 10 miles down the mountain to Welches to find another place on short notice.

Though there are several lodges and motels and cabins in and around Mt. Hood / Government Camp, the ratings for Best Western are NOT warranted as the best. It's an average BW with predictable reception coldness, distance parking, simple amenities. It will do, but the rooms have no charm. Management overdoes it on the carpet refresher ! Smells like an ad for Carpet Fresh ! TVs are a bit outdates and should be modernized. Very basic, very uninspiring and very predictable. Not for anyone looking for a 'charming' ormunique experience to complement a trip to majestiec Mt. Hood.

Stay away if you have asthma or are bothered by smells. Also, the staff is very unhelpful as they cannot do anything without contacting their elusive boss. The rugs had threads coming up and it smelled of a mixture of dog pee, old water and carpet fresh.

The hotel seemed to be a very accommodating place, until I had gotten to my room. When I arrived, it was sweltering hot, and the air conditioning thermostat was nowhere to be found. So I called the front desk and they said that the hotel does not provide air conditioning. I said that is fine, can I have a fan in my room, and they said no. While the complementary breakfast and free WiFi are a nice thing to have in a hotel, cleanliness and proper temperature at which to sleep, especially in the summer, are important. One out of the two of the quintessential elements that must be provided were not, and therefore I had to give this hotel 2 stars.

It's a Best Western and as such has all the expected amenities It is close to Mt Hood.The major downside is that it is very close to a major state highway with truck traffic all night long. Bring earplugs if you are sensitive to noise. And it's not clear to me why a hotel in the mountains would have relatively skimpy bed covers/blankets. The heat in our room worked fine, but we like to sleep in cooler temperatures under several blankets or a comforter. Unless you want to crank up the heat here, bring some warm pajamas.

Very helpful staff. Wasn't able to check in early because room wasn't clean. They let us use the employee room to get ready for the wedding and leave our bags until after the reception. There was a nice jaccuzzi tub in the room, but we didn't have time to use it due to the reception and after party.

Located in quaint alpine like town of Government Camp very close to road leading to Timberline Lodge and ski facility. Large well appointed rooms with elevator access. Breakfast average, staff welcoming and helpful. Lack of air conditioning not a problem for our September visit but must be during summer. They take pains to inform you in advance and advise that they are addressing the problem. Not sure I buy their excuse that it wasn't needed until global warming came along.

...for the exceptional service and atmosphere. Safe, comfortable and reasonable. All went out of their way to serve. They even had an automatic pancake maker for those who don't like waffles. :) I look forward to returning and exploring the area.

Loved it here. Close to everything. Great price. No problems at all. We had a great, spontaneous weekend. Hood River is just 40 miles, nice for a little day trip. Great views of Mt. Hood from Trillium Lake and Mirror Lake. Just a couple miles away from the hotel.

Stayed there for one night. Property does not have AC but this time of year, keeping window open and let ceiling fan run was enough. It seems that it could use a little face lift and room has slightly stale odor. It is close to shopping area and to Mt. Hood and other areas of interest. Free breakfast and internet are good. Noise coming from floor above was troublesome and had to ask front desk for help. Overall OK property.

I love to stay at the Mt. Hood Lodge. I climbed the mountain starting from there at one time. It is a bit dated as it was built in the depression days as a works project. The magnificient fireplace and the use of woods throughout add a charm and special feeling. It can be a bit drafty when it is really cold.

The hotel was on par with Motel 6. Attractive pictures on web site but interior was old and tired. Beds and pillows however were quite good. Room carpets were stained and heating poor. Facility was generally a cheap "knock off".

The Mt Hood Inn is in a lovely location on the edge of Government camp. Such a shame we couldn't see Mt Hood because of the weather. The Inn made up for the cold wet day outside. Our room was very spacious with 2 queen beds. I had asked for a quiet room & was rewarded with one well away from the highway with a nice view of the surrounding woods so road noise was not an issue. The beds were comfy with plenty of pillows. An extra blanket in the room may have been nice. The complementary breakfast was enjoyable with enough selection for you to have as much or as little as required. All of the staff we spoke to were very helpful & friendly. A great place to stay.

This hotel was extremely clean with friendly staff. It is at an excellent location to enjoy the multitude of beautiful trails in the area. This Best Western had a lovely lodge decor. Breakfast was the usual fare, but hot and well presented.

The rooms are very large and nicely furnished. The cleaning staff is excellent . The breakfast person kept the breakfast area spotlessly clean and was very nice. The front desk had two very friendly young men working. The road noise could be a problem. The price is reasonable. The location is excellent for visiting the lodge.

At the foot of Mount Hood, this is a great place to get a room at a decent price. The rooms are nice and the place is quiet. My only issue was when I went to check out, they said I had booked for 3 days, when I think I only booked for 2. It was 8am when we were checking out and they threatened to charge me for a third day because I didn't give 24 hour notice of leaving. I tried to explain I didn't book 3 days as my plane was leaving that afternoon, but the desk attendant said it would be up to the manager to decide if I would be charged additional. Luckily they never added the additional charges, but never have I had an issue checking out early if I needed to. And the fact they even brought it up at 8am bugged me. The housecleaning crew hadn't even arrived yet!

I've stayed at many Best Western Hotels For business travel... For a family outing this trip, it was nice and perfectly located. There was No Pool but a spa that could maybe fit 8 people. Also No Air Conditioner, of course we came on hot days but opened the window... Remember this is a Winter Mountain Ski Destination, lol

I love to do road trips mixed with photography...taking in our beautiful country, seeing what's around the next bend in the road. When I schedule these, I often plan my route around the availability of Best Westerns. There are several brands out there, also of good quality - but the Best Western experience - to me - feels like coming home. You're part of the family, and cared for. I recently stayed at the Best Western Mt. Hood Inn, and they did not disappoint. From check-in to check out, the staff was kind and helpful, the accommodations clean and comfortable, a nice hot complimentary breakfast... Just a relaxing experience in a beautiful location. I would definitely stay here again.

Jeff the general manager is very rude and not helpful, even though all employees referred me to him. In fact, he choose to hang up on me even though I did not curse or raise my voice. This effectively ruined/ canceled my vacation. He claimed I threatened him when I told he that I would be writing this review. If it's taken down I will rewrite it as many times as necessary.

First things first, the room was very reasonably priced! For the price I was very satisfied. I made my reservation over the phone and the representative was VERY up front about the lack of air conditioning. They gently reminded about the cancellation policy and to check the weather. We did and it was hot. We opened the windows and ran the fans during the evening. However, you do not want to do this during the night as the highway is crazy loud. The outside temperature will drop quickly in the evening. I think if you are aware of this and able to get the air flow going early in the evening you will be fine. We were. The hotel is very charming and looks like it would be wonderful with people coming to Mt. Hood to ski. It has great access to Ski Bowl, Timberline, and even Meadows. In the summer there is great access to hiking and the ski bowl adventure park. Government Camp is so charming with several great places to eat. The rooms have everything you could need. The beds were fine but the pillows were awful. I don't even think I've ever commented on a pillow in my life but they were terrible. The breakfast had a lot to offer but there were a few things that were either expired or not stored properly.

I stayed here one night and at Timberline for 2 nights. If I had known I would have stayed here the whole time. Clean, quiet, and convenient- right off the highway and 10 minutes from Timberline. The free breakfast is convenient too.

Good hotel & we had a nice big room. Sauna was good to. Breakfast was fine, with a pancake maker, cereal, yoghurt, muffins, bagels, sausage links & eggs! Government Camp is not very big & you're very limited to where to eat, with it being about a mile (but easily walkable in the light). The mount hood brewery is next door though and we had 2 good meals there and a nice selection of beers to choose from. Mount Hood is really nearby, so its not a chore to get there and to the surrounding lakes/walks etc. I would recommend this hotel if you are staying in the area.

Stay away from this hotel at least during the summer because they have no AC and with the increase in heat during the summer months it is inexcusable to have AC in the lobby only. It was difficult to sleep and fans did not do much to help as it did not cool down very much in the night. Check in desk clerk was totally bothered by us being there and showed absolutely no interest in us during check in. Will never stay at a BW again.

The room was not insulated from noises, couldn't sleep, heard everything. The bed was uncomfortable, pillows were bad, front desk clerk at check in was rude. Elevator barely held the luggage cart, not staying there again.

My wife was hiking the PCT and came off for a day in Government Camp and ended up getting a room here. I have been to several Best Western's in my life, as well as the other ubiquitous American chain hotels, and this one definitely stood out. All the usual amenities, but everything seemed cleaner. They have a spa and sauna for when you come off the mountain, fridges in the rooms, clean towels (you might take this as a given, but if you've been to some of these places elsewhere you'll know what I'm saying) and bedding, memory foam beds, coffee maker, tea, etc. The thing I liked the best was the breakfast. I'm used to cold continental or maybe hot oatmeal or something, but this place has a toaster with all types of bread, bacon, eggs, sausage, and a pancake machine, if you're into pancakes. Juices, milks, yogurt, as per usual, but it's all set up to make a rockin' breakfast sammy before you hit the slopes, or the trails, or whatever. If you go in the summer you're likely to see some future Olympians as Palmer glacier on Mt. Hood is one of the only places within thousands of miles with year round skiing.

I had made a reservation and knew we would be tight to get checked in and get to the wedding. They were great. I called and asked for an early check-in and they went above and beyond to make it happen. We checked in one hour early, were able to unpack and change and get to the event all without rushing. The staff at the desk went the extra mile and even saved 2 cookies for us to have as an evening snack when we returned. I will stay here again!

Fantastic hotel near hiking and skiing. The hot tub in the room is a worth while luxury after a long day hiking in the woods or up the volcano. This hotel in the Mt Hood area is centrally located and allows for a variety of daily outings.

We normally don't stay at Best Westerns so didn't expect much. We were very surprised by this hotel. Room was very good size and very clean. Excellent common area in the lobby with great WIFI and adequate breakfast. Very welcoming staff. This is not a 5 star property but perfect for moderately priced hotel.

The hotel website says so and I missed it... there is no air conditioning in the room. Only in the lobby... As the information sheet given at the front desk says, 'the climate is changing faster than we can adapt in our area.' But they are apparently working on it... For now, you can arrive at night, when it is much fresher. Or hang out in the lobby until you don't have to sweat on your bed. Or you can come back in the Fall... Or in the winter. Until then, 175 dollars for a sauna is silly. I can go the YMCA for much cheaper.

Great location for base camp while vacationing, hiking, exploring and being amazed by the area. Comfortable, clean, helpful staff and really good free, self service breakfast...not just bread, and Danishes but eggs, bacon, sausage, hot cakes, fruit, yogurt, oatmeal, and more. The beds were amazingly comfy and the stroll to the little brewery next door nice. Loved this place convenient to Mt Hood, hikes, adventure park and more.

Hotel was great , Rate was extremely high for this type of lodging. Satf was great and courteous . Well maintained lodging. My last stay at this hotel was 100 per night . Will have to shop for better rate in future or other lodging

I was attending an event at Timberline Lodge (about 8 miles away) and wanted to stay a couple of nights nearby. The room was clean and comfortable. My ceiling fan had an issue, and within 30 minutes of mentioning it to Zoe at the front desk, it was fixed - she was awesome! TV reception is limited. My room didn't have a deck; don't know if other rooms do. There's limited garage parking on a first-come basis. I've ranked "Service" and "Rooms" as Average because of the TV and no deck; if the Service category relates to staff, it'd be Excellent. Yes, I'd stay there again.

Not a bad hotel. The suite king room is big, comfy bed, micro and fridge. All is good. Provides a typical hotel breakfast. Just know that it is along hwy 26 with lots of traffic noise. There is a decent Brewery & restaurant right next door. Convenient if you arrive late. Also very close to Mt. Hood so you can go back there. But the price was very reasonable.

Cute lace with welcoming lobby and evening snacks. Well suited room for the level of hotel. Problems come with things like noise and housekeeping. Great little soaking spa/hot tub. Solid breakfast. I'd stay again if someone would actually clean my room on a couple day stay. Just one of those things kind of off-putting to climb under covers and find gravel in the sheets.

Beautiful, quiet, peaceful......and there is a brewery right next door......oh and also a MOUNTAIN!!!! and many lakes nearby. Lots of hiking and wildlife, not to mention friendlies.! I would suggest staying here again.

The motel is located adjacent to the highway and close to the ski areas on Mt. Hood. Don't even think you can check in before 4:00pm. Staff will curtly remind you of this fact. Apart from the check-in reminder, staff are good. A pleasant enough hotel with odd narrow entries given it's catering to skiers. The lobby is small given the number of rooms and the "free" breakfast which is somewhere between dreadful and slightly better. Rooms are fine although noise is transmitted from adjacent rooms. Just a few feet away is a brewery/restaurant if you don't want to drive for dinner. Absent an important reason to stay here in the future, I'd sleep elsewhere.

We arrived late but they still had a room for us. Bit pricey for what you get but spacious room, with two large queen beds. The people at the desk were helpful and friendly both in the evening and the morning. Lights were not abundant in the room (also for shaving) as were power sockets. Shower/bath was okay. Breakfast included with sufficient choices (also fresh ones). I liked their pancake-making machine. This is a ski resort hotel which shows from the interior. They have a spa and a fitness room but we didn't use it. It is just alongside the road which is already busy during the early morning.

We stayed at the hotel one night. Our plan was to climb mount Hood (which we successfully completed) next morning. So, smooth arrival and departure was extremely important to us. In the morning, we had a nice and tasty breakfast at 6AM that filled us enough for a good part of the day. Then, after streamlined checkout rushed to the Mount.

A very attractive hotel built in the style of a large wooden mountain lodge, with an open airy lobby and helpful staff. Only a small seating area for breakfast in the lobby which caused problems at breakfast with people trying to find somewhere to sit - an average offering on the buffet, but I guess it was 'free'. The rooms are of a good size and comfortable although not cutting edge, the shower room was small, with the sink located in the bedroom. There is NO Air Con!!! With the sun beating on the hotel all day and our room having double aspect windows it was hot, and it was only 70F (21C) outside, I hate to think what the rooms are like when temps really rise. The windows do open, but the noise from trucks travelling along the interstate at high speed is deafening right through the night, as they usually come in singles spaced a few miles apart. Whether the window is closed or open the noise is a serious problem, but may be mitigated for rooms on the other side of the hotel facing the road into Government camp. There is a bar/restaurant located just by the hotel car park for easy eats. The hotel is OK and looks very nice, but try and get a quiet room as insulated as possible from road noise and don't stay here during a hot spell as there will be no relief.

Great stay...fantastic staff with special 5 STAR to Cole at the front desk for figuring out how to reboot my PC to get WIFI!!! Yes,no A/C but open your window,turn on the fan and live!!! No complaints, a great place, steps to the brewery and and a few more steps to "downtown" Gov Camp. WIFI is good...TV is good...breakfast is good...You need something else?

Great place to base camp from while my son was attending a week long ski camp. Rooms were spacious and clean. Equipment storage was available, guest laundry was big help and the breakfast (eggs, bacon, ham, cereal and bread products) was ready at 6:00am each day which made it perfect to feed the kid before sending him up the mountain each day. Staff was great!!

My kids and I had a late night check in.. Couldn't find Grandma's camp site so I decided to treat us to Best Western. It was dark and late.. It's just nice to see the light on in the Lobby and I could get someone to check me in. The reception located my member card by simply inputting my E-mail address. Although they didn't have a pool, we were nice and cozy in our room w/Wifi and a FREE Breakfast to fill our stomachs back on the road to find Grandma.

Generous sized well fitted out rooms. No evening meal service but snacks available from lobby and characterful restaurant/Bar across the carpark. Good centre for exploring the mount Hood area. The reception staff were friendly and helpful well above the call of duty helping me sort out problem with stopped bank card (despite having been paid) Not cheap but prices reflect what you would expect to pay in a popular resort area with very little alternative.

Though there was no AC there was heating. We had a great stay. They had a pre dinner snack witch was tacos. Then they had a great breakfast. Also there was a parking garage. Lastly the rooms where great and updated.

Clean enough. Don't even think about checking in early or checking out late. Spa area is minuscule. Breakfast is not worth waking up early for, but breads are fresh and there's a functioning toaster and decent coffee. If you like cooked liquid egg patties you'll be delighted. Staff is friendly but house rules seem to make them seem a bit unaccommodating. No AC, but open window helps - great for listening to light. highway traffic. Clean sheets, hot water, and ample parking. For the price I'd expect some amenities, but there no real competition.

Great price and a very clean and lovely hotel. We got the spa in our hotel room and it was awesome. We took advantage of it multiple times. Mt hood and timberline lodge is very close and an easy drive away. The breakfast was complimentary and delicious (pancakes!!!) and they even offer a afternoon snack. The staff were extremely friendly and we will definitely come stay here again. Loved being here :)

The hotel has a lodge appeal. When we arrived, the front desk was very helpful. The clerk advised free full breakfast is available as well as a taco bar from 5-6 pm. It was great to be able to eat light and be able to stay in and relax. There is a gravel walking trail along the back. We were astonished at the awesome view of Mt. Hood. There was a trickling stream that made for a very peaceful stroll. We paid $120 (including taxes) and I thought that was very reasonable given the atmosphere, location, and amenities.

Went in mid June. Noisy as close to main road, but convenient to skiing at Timberline and hikes and lakes nearby. Good place to stop on way to Redmond/Bend. Rooms comfortable. But nothing to do if weather bad or if you do not ski.

I have not been at the Best Western chain hotels for some years. My experience many years ago in some city was OK but noisy. Best Western Mt. Hood Inn certainly gave me the pleasant surprise that the overall appearance and environment is clean and well managed. It is at the foot of Mt Hood and is serving the tourists and skiers. The room is clean and comfortable. It has a hearty breakfast which just served our needs. We came in in a day with heat wave but the room is not hot. The hotel provides free shuttle bus to the ski location on Mt Hood. We did not take it since we had the car. Within walking distance next door, one can get a meal from Mt Hood Brewing Company even late at night. From our room window, we can see the mountain top over the tree line. That is an adder.

Ski community. Woodsy location. From the minute we walked in the door we were made to feel special. The staff was helpful and friendly. The room was nice, well appointed. Not big, but comfortable. The breakfast was hot and nourishing. We enjoyed our stay. The staff even helped us find a local store that was still open to get a sweatshirt. I will hope to come here again

This is not a 5 STAR Fancy Hotel, yet it is 5 STAR Clean and Comfortable. Room 205 looks out into the trees, and you can hear the stream. There is no air-conditioning, and you don't need it. Heather, the manager of the hotel was very attentive. My father and I stayed here for four nights while my kids were attending ski camp. The breakfast is billed as a continental breakfast, it is more than a continental breakfast with pancakes, eggs, sausage, bacon, toast, fruit, cereal, yogurt, juice etc. Full breakfast. They also offer a taco bar from 5-6 each evening. My rate was $112.50 during the week and $186 for Friday night.

We stayed at this hotel for two nights. It's a good value. The rooms are large, a simpel breakfast is included and a afternoon snack. Good beds, strange bathroom-situation. Unfortunately we did not have good weather, so we did not get to do the things we intended and spent time at the Columbia River Gorge and hood river.

Nice stay. The rooms do not have AC so it is not for big babies who can't handle life without AC. Highly recommended, the staff were very nice and the hotel was clean, nice amenities including a small gym and a sauna.

Good blackout curtains mostly hide large spotlight in eaves outside 3rd floor window EXCEPT when the curtains must be open to let air from the open window in. Why open? No AC. To get a cool room plan to sleep with the lights on. In winter no worries.

We booked this location based on its proximity to the areas we wanted to visit while there. This location is a 4-5 star experience at a 3 star price! The staff are amazing, the location is clean and very professionally taken care of. I really can't say enough good things about this location. We will definitely be staying with Best Western again!

I am a top tier member of Hyatt, Hilton, IHG and Marriott Hotel chains. I am constantly in a hotel day in and day out. I stayed at the Best Western Hotel since it was within 6 miles of the Timberline Ski Resort. I stayed at the hotel for seven nights. I was very impressed to be quite frank with you. The hotel staff, amenities (hot tub--with hot water), water fountains, strong wifi were the best parts of the hotel. The breakfast and evening snacks were lacking but overall i would return again. I would rate this hotel a 9.5/10 for anyone looking for value but also a good experience

It was perfect for our stay! Very clean & accomadating. It was a convenient location for where we were traveling. The room was a nice size with 2 chairs and a refriegerator and microwave. And the resturant across the parking lot has very delicious food!

I'm a light sleeper so being on the highway, noise from the construction crews working in the area was heard at all hours. Other than that, and a drunk idiot next to our room, the stay was nice...the staff was excellent, friendly and helpful. Breakfast was as expected, good.

We did not book directly with the hotel, but through Expedia. After checking in and being given our room keys, we got a "surprise" sheet of information informing us there is no air-conditioning in the rooms, only the public areas (hotel lobby, etc.) The temperature was around 80 that day in May. The sheet also advised us there were no refunds due to hot rooms. I felt that should have been made clear on booking by the hotel, because it had been a problem for them you could tell, as they explained they were trying to do something about it because of complaints.

The Mt. Hood Best Western provided the best value I could for my brief, last minute trip to ski Mt. Hood. The location was close to the mountain and the accommodations provided a nice size room, clean, up-to-date furnishing with a TV, microwave and small refrigeration in additional to a complete complimentary breakfast.

We had a short gave away to Mt Hood. We had a great experience with staff. Heather help us to choose were to go for a walk. We will be back.The room was great . The hot tub was great. The breakfast was very good

The staff in Mt Hood couldn't have been friendlier, they made us almost forget a long days drive. Breakfast offerings which included the fixings for a handheld 'mc muffin' type sandwich was a great mountain adventure offering. All in all a great stay! Thanks.

Don't waste your money staying on the mountain when you can stay here and it's just a few minutes away! More affordably-priced rooms, free breakfast (they have a pancake machine!), updated rooms and very friendly staff.

Everything was excellent--except for the lighting at night on the driveway. Arriving late at night at 11pm to an unfamiliar location as it is our first time here, I drove past the driveway and there is a deep ditch on the side. But the lady checking us in was very courteous and informative

We looked forward to staying here again this year for a spring skiing trip where one of us doesn't ski. The double queen room was a nice size with a writing desk & chair, 2 stuffed chairs, an end table, as well as a microwave, refrigerator, and TV. Our room faced the back and we enjoyed the view: snow bank, creek, and yellow lilies.The wi-fi worked very well. The TV had no extra channels, including no PBS. The nice fitness room came in handy for the non-skiier as did the spa room. Last year the hot spa tub was being remodeled, and it was nice to use it this year. Breakfast was very good-lots of choices. The staff was always very gracious and helpful. Our room was clean and very comfortable. We didn't take advantage of the chicken or the chili that was available from 5 to 6 each night because we wanted a full meal, but it is such a nice touch! We did, however, have some of the cookies put out each night! We enjoyed eating at the Mt. Hood Brewing Co. next door. We will definitely return here again!

I stayed in the Jacuzzi room and it was extremely comfortable, clean, friendly staff. Very good variety for breakfast and snack in evening included in the rate. Will definitely return and recommend as close to all ski resorts.

Great location for an overnight ski trip! The room was comfortable and clean. We enjoyed the hot tub and breakfast. Nevertheless, at night, the nearby road was noisy at times. Overall, we enjoyed the stay and it was reasonably priced on a Sunday night!

We stayed here for one night for a quick trip to Ski Bowl. Room was clean but hot. We were not informed when booking that the rooms do not have air condition. I spoke with someone the day of check in and was informed that we could check in an hour early. When we went to check in the manager told us we couldn't check in early unless we paid $25 for an hour early check in or unless we were a member of their reward program. The guy checking us in told her that he told me he could get us in an hour early and she simply turned around and walked into the back. Basically hung the poor guy out to dry. According to her he was new and didn't know any better. Little did she know, we were members of their reward program. We got settled into our room and then the phone rings. It was the manager apologizing because he was new and didn't know. The room was clean but hot. I didn't know that the rooms did not have air condition. It was a hotter than a normal day in the area. We had one ceiling fan that made a horrible loud noise and two stand up fans in the room. It got up to 85 degrees in the room around 4 and was really uncomfortable. We had to leave so we could cool off. At night we had to open the window to get some relief. It wasn't bad but the road noise was not fun. Needless to say, we would not stay here again unless it was a cool day. I don't pay to stay in a hot room and be miserable. Clean or not. I think they should inform people that the rooms do not have air condition at time of booking.

Celebrating our anniversary and returning 19 yrs later. Stayed our first time on our honeymoon. Was still everything we expected 19 yrs later. Enjoyed the in room Jacuzzi. Continental breakfast was great!

Nicely located 5 miles away from Mt Hood meadow. Stayed for one night over a short weekend trip to Mt Hood to ski. The room is neat and clean with a light fragrance and a surprising open petit jacuzzi in the room next to our king sized bed. Checked in with a pet and was told the hotel no longer accepts pet since Jan. We thought it would be a bummer as we stayed at another BW of the same hotel chain in Sandy with our pet. We were sure it was said to accept pet on both Trip Advisor and Hotel.com better call in advance next time. After a fraction of a second thinking we would cancel the reservation the person at the reception was so kind to offer us a pet waiver. The stay so far so good. Two min walk from Mt Hood brewing co. a little bar restaurant for our craving before the second day in the snow!

Check your reservation and invoice very carefully. This hotel will charge you for anything they can to make a dollar. Terrible customer service and charge dispute resolutionprocess. I won't ever interact with them again.

Nice, comfortable, quiet, clean motel. Farthest from center of town. Has jaccuzi and fitness room but no swimming pool. Microwave oven and coffee maker and refrigerator provided. Breakfast and pre-dinner food provided. Coffee, tea, cocoa, fruit juices also provided.

Some employees are dismally educated about Federal laws regarding Service Animals. When respectfully requested to go 'on line' and educate themselves, they became belligerent and attempted to refuse service. In all fairness, some very good employees did try and pick up the slack of this one dismally educated and authoritarian employee.

My husband and i had a wonderful stay here. The room was large and clean. Our room overlooked a creek. So fun being able to watch the snow pile up. the breakfast had a good variety and the snack in the evening was an added bonus. very good location for both Ski bowl and Timberline. I really enjoyed talking with the friendly lady that worked the front desk in the evening. She really made our stay enjoyable. I hope we will make this a yearly trip.

I live in Virginia, My son lives in Portland, Oregon, he put us up for 3 nights at this hotel, very clean, beds comfortable, and the continental breakfast was great each day! Ham, sausage, eggs, all the milk and juice you could drink! The front desk clerk, Zoe was the best, saying, we want you to feel like you're at home! Restaurant was right next door, but didn't eat there this time, all in all a real nice time and would definitely stay again!!

Been visiting the slopes this season and I thought it would be nice to catch a morning Mt. Hood sunrise (HIGHLY RECOMMEND THAT TOO! OREGON IS TOO BEAUTIFUL). Would like to mention that from the get-go, especially the staff and even the guests were generous and friendly!! I've stayed in many luxury hotels, including the PGA golf resort, and I must say that this Best Western in Govn't Camp OR with out a doubt offers the luxurious package for a great value! They provided a dinner/snack to keep your belly happy and even the breakfast was good(I was able to fix up a brkfst bagel sandwich & juice). If you need something to do there is plenty near by including a brewery practically in the parking lot (next door).

The hotel is a friendly environment for singles, couples and families. The breakfast might not be organic healthy but there is a lot to choose from. Mt. Hood snowshoe trails are right out the door and the mountain for downhill is 10 minutes away.

Zoe was at the front desk and helped us with every need. She let us know about discounts offered in the area to Best Western guests. She signed me up for the awards program and I immediately got benefits with an early check in when the room was available because I was a member. The hotel had a nice enough breakfast, the yogurt and fixins where the tastiest. The hotel even provide a little snack to take for the day of a water bottle, apple and granola bar. Jeanine helped in the even with a little crisis when my young son dead bolted the door and then fell into a dead sleep. I couldn't get in and started to panic after 30 mins of pounding. She called management and got us in all while being calm and comforting to me.

Have stayed here many times and have always had good experience. We miss the old lodge decor and feel though. White chairs with a modern look don't really fit with a mountain ski hotel. We also could do without the egg "patties". The kids like the pancake maker.