CAMERE 1
CAMERE 2
CAMERE 3
Codice vantaggio

Best Western Plus Hotel Sawridge Suites, Fort Mcmurray

5.0/5  - basé sur 286 notations.
410 TaigaNova Cres, T9K 0T4, Fort Mcmurray, Canada - visualizzare mappa

Benvenuto al Best Western Plus® Sawridge Suites!Il Best Western Plus Sawridge Suites è la scelta migliore per il tuo soggiorno a Fort McMurray. Grazie a camere dotate di angolo cottura completamente attrezzato e parcheggio sotterraneo e in superficie, il Best Western Plus Sawridge Suites offre tutto il confort e il relax di cui hai bisogno. Il nostro hotel dispone di 151 suite monolocale o con una camera da letto, un centro fitness con bagno turco, parcheggio sotterraneo, cucine attrezzate, business center, sala da pranzo privata, box doccia, negozio di bibite e snack, accesso Wi-Fi a Internet gratuito e area ristorante a pianta aperta. Ti auguriamo un soggiorno gradevole!

Best Western Plus

Hotel Sawridge Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Lounge bar
    Lounge bar
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sauna
    Sauna
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basato sul parere di 286 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
236
Molto buono
42
Nella media
5
Scarso
0
Pessimo
3
CONSULTARE I PARERI SU
Affari Affari
236
Business Business
70
Da solo Da solo
7
Di coppia Di coppia
4
In coppia In coppia
19
In famiglia In famiglia
24
Viaggio con amici Viaggio con amici
1
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Thank you staff"

5
14/08/2018

Had a great time in Fort McMurray. The room was nicely furnished and clean. The staff were wonderful. I would like to think Sally and I believe Christina on the front desk, thank you for your help. Samantha the brunch hostess thank you very much for the half cup of coffee LOL.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning dedenning, Thank you for taking the time to review our Hotel. Our team will really appreciate the thank you but I can honestly say that they will be just as pleased to know that you enjoyed your stay with us. I will personally make sure that the members of our team that you noted see your review and your "Thank You ". Any time that a guest references just how clean our Hotel is - it really does make our day. We agree 100 % that we have a fantastic team but we also know there are opportunities for us to grow and that is why we appreciate the feedback so much. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. On behalf of our entire team we hope that you are getting to enjoy some of this spectacular weather. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"A great stay"

5
14/08/2018

I have stayed at the Sawridge over the past 3 years and it just gets better and better. It is a fine hotel, well presented with wonderful staff. I would not hesitate to stay here or to recommend it to others..

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 211leonardm, Thank you for taking the time from your schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your great comments and we will share them with our entire team. It really does make our day to hear the feedback, we are no different than any other hotel in the City encountering staff turnover but we try our very best to ensure that our newer team members understand just how important guest service is to our success and that it is the key to our guests wanting to stay with us when they return to Fort McMurray. The fact that you are willing to recommend our Hotel to your family and friends really does make us happy. We look forward to welcoming you back to the Best Western Plus Sawridge Suites. Hopefully you are getting to enjoy some of the last days of Summer. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent"

5
13/08/2018

Hotel is outside the city which is nice, when you leave the parking lot sometimes you get turned around as it is in an industrial type area. It's quiet, clean and very accommodating staff. Friendly Service.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon jodicam22, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your great comments and we will share them with our entire team. It always makes our day when a review mentions just how " Friendly " and " Very Accommodating " our team really is. Our housekeeping department is one of the best in the industry and each and every member of the housekeeping team takes great pride in our hotel - they want that exact clean and fresh experience when they travel. We love our location because it is away from the noise and traffic that comes with being downtown and yet you are still only seven minutes from the downtown core. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Hopefully you are getting to enjoy some of this spectacular weather. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Always the best"

5
11/08/2018

I do alot of hotel stays per year for both buisness and personal and the Best Western franchise has always been the most consistant in any city I travel to. It is for this reason I am a member and will continue to use Best Western.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Ken S, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We do appreciate your kind words and we will share them with our entire team. Loyalty is very important to the success of our operation and we do appreciate your loyalty to the Best Western Brand and to our hotel. We believe that the Best Western Rewards Program is one of the best in the industry and it is something that is very important to us and to our guests. If there is anything we can do to help make your visits more comfortable please do not hesitate to reach out to myself or to any member of our team at any time. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus as your travels allow. Hopefully you are getting to enjoy some of the great weather as summer unfortunately starts to wind down. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"late night/early morning business stay"

4
08/08/2018

newer place -modern decor with well equipped rooms -had kitchenette- did not stay long enough to appreciate the well equipped fitness room and unfortunately had to leave before trying the breakfast -food in lounge late night was good although service a little slow

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning mccrrose, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind words and we will share them with our team. I am hoping that although you were not able to enjoy our hot and cold breakfast buffet that you were able to grab a hot breakfast sandwich and coffee from our 24hour Market - we want all of our guests to start their day in a good way. I apologize that our service levels missed the mark in the lounge and I wanted to assure you that it is because of feedback like yours that we are able to grow as an operation. We want to make the changes necessary so that everyone will have that positive guest experience. Hopefully on your next visit you will see that we did in fact make changes based on your comments. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Although summer is coming to a close, we hope you are enjoying the warm days that are left. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Free bfast, great hotel gym, awesome rooms"

5
31/07/2018

The hotel is great. The continental breakfast in the am is great. It's a full breakfast. The gym is great for a hotel gym.....up to 60lb dumbbells.....steam room. Rooms are super nice. Really friendly staff. Cheers

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon stevenadams77, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We do appreciate the kind words that you have shared and we are glad to hear that you enjoyed your stay with us. We agree 100 % that our breakfast is one of the best in the City, a full hot and cold buffet breakfast that covers everything from cold cereals all the way to fruit smoothies made fresh each day and omelets made to order. Let us know the next time you are staying with us what else you would like to see in the fitness center and we will try and work on getting it brought in. We do appreciate the feedback and we will use that feedback to continue to grow and make the changes our guests are asking for. We look forward to welcoming you back. Hopefully you are enjoying this beautiful as much as we are. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Stay at BW+ in Fort McMurray"

5
30/07/2018

Enjoyed my stay at BW plus in Fort McMurray. The hotel appearance was pleasant, they keep the entrance very clean despite all the mud, etc. from many folks coming and going. Excellent breakfast, spacious rooms, comfortable beds. A little away from amenities and in a small industrial park but quiet location. A little pricey but it is FM!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning OuttoLunch2015, Thank you for taking the time to review our hotel, the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the kind words and we are very glad that you enjoyed your stay with us. It makes our day when a guest notes in their review just how clean our Hotel is. Our housekeeping team do an amazing job every day to ensure that our property stays clean and fresh. We do agree that our location is perfect for a quiet relaxing stay while we are still only 7 minutes from the downtown core. Our prices are very comparable within the Fort McMurray Market and we are always willing to have a conversation with any guest who would like to set up a corporate rate for frequent travel to Fort McMurray. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. We hope that you are getting some time to enjoy the beautiful summer weather. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Oasis and sanctuary"

5
29/07/2018

The physicalities of a hotel stay are of course very important. What is also very important is the staff. When the staff treat you like long separated and missed family it alleviates the distance from your home and makes the stay that much sweeter. All of that staff that I have had personal encounters with were of this cut and very sincere. I have been forced to stay at other hotels in the Fort McMurray area (because the BW was full) and found everyone to be bereft of this quality. You all have very high emotional intelligence. A critical and very rare fudamental component to a successful business. Especially in the hospitality industry. I shall remain a loyal patron and refer this statement to any that will listen.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning D5734WUdarren, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. Your review has certainly made our day ! I agree with you 100 %, our team is really what keeps our guests coming back to stay with us. We strive daily to ensure that each guest has a positive experience and if while staying with us your day is not going well we genuinely want to know what we can do to help. I am extremely proud of our team at the Best Western Plus Sawridge Suites knowing that we are changing the perception of delivering superior customer service in the Fort McMurray Market - something that was unheard of a couple of years ago. We look forward to welcoming you back to the Best Western Plus as your travels allow. We also hope that you are able to enjoy the beautiful weather as much as we are. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best hotel"

5
01/07/2018

From the time that we checked in this hotel is amazing. Polite and courteous staff at check in, (customer service is huge for us),our suite is exceptional for cleanliness, nice and quiet even though it is next to the highway. Amenities are very good. Food in the restaurant was tasty and a good selection for picky eaters. The breakfast buffet is included in your room rate, was very good, nice wait staff all round. Perfect spot and if given the chance we would stay here again and will be recommending it to our travel agent that selected our hotel for us.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Barbara C, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. It really does make us happy that you enjoyed your stay at our hotel and we really appreciate the great comments that you have shared. It makes our day to read any review and have our guests note the " Exceptional Cleanliness " - this is a standard that we all work very hard, every day to maintain. We agree 100 % with your comments on our hot and cold breakfast buffet with made to order omelets, it really is the best. Thank you very much for recommending us to your travel agent and to your friends, we appreciate it. We look forward to welcoming you back to the Best Western Plus if your travels bring you back our way. From our entire team we hope you have a safe and enjoyable summer season ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"WOW!!!"

5
29/06/2018

I stayed at this property for the first time and loved it. The front desk ladies, cleaners I met in the hallways and the servers in the restaurant were all so friendly and welcoming. I really felt like they cared about not just how my stay was going but how I was in general. It is rare to find that level of genuine care these days. I also have to mention how clean everything was. This is "oil country" but you would never know it entering this hotel. Thank you for such a great couple of nights.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Tina M, Thank you for taking the time to review our hotel. We appreciate the great comments you have shared and we are so pleased that you enjoyed your stay with us. I have to admit we have a great team here at the hotel who want nothing more than to help our guests have a relaxing and enjoyable stay - and they are " genuine " as you put it because it is very important to each and every one of us. It makes me smile when any review mentions just how " clean " our hotel is, this is a goal that our entire team, not just our housekeeping department, strives for day in and day out. We look forward to welcoming you back to the Best Western Plus as your travels allow. Our entire team hopes that you have a safe and relaxing summer season ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great location"

5
30/05/2018

Great location, lots of parking and well appointed hotel. Free buffet breakfast included with the room rate. Restaurant was excellent and can get a lunch to go. Recommend booking here when travelling to Fort McMurray.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 414av, Thank you for taking the time to review our hotel. We really do appreciate the great comments and we will share them with our team. We agree 100% on our location, it is very quiet and allows our guests the opportunity to relax after working or spending a long day travelling. Lunches to go are important to folks who work long days while they are in the city and we have that covered for you - make your lunch selection by 9:00pm the night before and it will be ready to go at the time you specify. If you arrive later you can always choose from sandwiches and wraps or full meals and beverages in our 24 Outpost Market. At the end of the day we are glad that you enjoyed your stay with us and it makes us happy to know that you would recommend us to your family and friends. We look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best, Best Western!"

5
21/05/2018

This hotel was recommended by a colleague. I was very unexcited as my experiment with Best Western's has been poor. Much to my surprise, this hotel was fantastic! My room (suite) was enormous, clean, modern and comfortable! It had a nearly full size kitchen that had everything you would need - great to have for those here working and don't want to eat out every meal. Very comfortable bed and a nice leather lounge chair with ottoman to work or watch tv. The full breakfast buffet in the restaurant was wonderful. Anything you could want and really good. The pantry store not only had the essentials (snacks, drinks, etc) but also pre-prepared salads, sandwiches, entrees, desserts, and freshly popped popcorn. I ordered a burger from room service one night and it was delicious. Staff was very friendly! This was a great place to stay while in town on business for the week. I would stay here again in a heartbeat, and wish all of the other hotels I stay while on business travel lived up to this Best Western!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning CinciSparty, Thank you for taking the time to review our Hotel. We appreciate the really great comments you have provided and we will make sure that they are shared with our entire team. I am pleased that you enjoyed your stay with us and even happier that we were able to provide you with a great Best Western experience. Our team really does embody the phrase " Every Guest Every Time ", we want to make sure you have a great stay with us and if something is not as you expected we want to make it right for you while you are here. Our culinary team will be happy to know that you really enjoyed our complimentary hot and cold breakfast buffet and your room service order. It will be our pleasure to welcome you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Clean, Professional, Outstanding Customer Service"

5
21/05/2018

This location is relatively new so the level of cleanliness and upkeep is pristine. Service is very attentive and courteous. Located on the north end of Ft McMurray shortly after leaving town, there is no heavy traffic and soundproofing was taken into account during construction making the rooms and common areas very quiet.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning alanvogeley, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your great comments and we will share them with our entire team. To start your review with " Clean " really does make us smile, we all approach cleanliness the same way, we make sure our facility is the way we would like to find a Hotel when we travel. I am happy to hear that you enjoyed your stay with us and we agree 100% that the area our Hotel is in and just how quiet the building is makes it the best choice in Fort McMurray. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great customer service!"

5
14/05/2018

The reason for my stay was to visit my husband on his birthday. The front desk heard that I was there for a birthday and delivered a piece of cake and a card to our room. The staff is very helpful and was great to talk too.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning meganamie12, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We do appreciate your great comments and we will share them with our entire team. I am so glad to hear that you enjoyed your stay with us. It is always nice to have that special occasion recognized and we all hope that your husband enjoyed his birthday surprise. We are very proud of our team and it is important to us that our guests know just how much we value their business. Let your husband know to contact me directly at 780 793 3660 and we will make sure that we get to WoW you on your birthday !! We look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best place in Fort McMurray to stay"

5
11/05/2018

Location, price, quality and customer service are in the forefront at this facility. I appreciate the welcome when I stay plus the comfort when travelling solo for business. It's a one stop shop as it offers all you need for amenities, food options, packed lunch etc. I highly recommend this hotel.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 679julief, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Those are some pretty amazing compliments and I want you to know that we appreciate them and we will share them with our entire team. You made my day to know that you enjoyed your stay with us enough to " Highly Recommend " our hotel to your family and friends and future guests. Our team does place customer service as a priority and we live by the motto " Every Guest Every Time " The extra features such as the 24 hour Outpost Market, breakfast to go, lunches to go, dinner buffets and menu service really are the things that set us apart from other hotels in the area. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great choice "

4
09/05/2018

I stayed here overnight on a business trip. It's in the industrial area but it's quite quick to get into downtown from here. The hotel is fairly large and the greeting at reception was really quick and staff was so nice. The room had a king size bed that had to be one of the most comfortable beds I've ever slept in and I really contemplated sneaking one of the pillows out with me when I left because they're so comfortable. They have these really cool blackout roll down shades on the window that made the room super dark exactly as I like it so that was a great touch! The room had a small kitchenette with a fridge, microwave, sink, dishes and even a small dishwasher. Breakfast (hot buffet) is included but because I was in a rush in the morning I just asked if it was possible to grab a coffee to go and they told me I could help myself to a complimentary coffee and a sandwich from the little “store” right by reception seeing as I wouldn't be stopping for the breakfast. The hotel is a bit pricey but totally average for Ft. Mac. I would definitely stay here again.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning travelbug777_7, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the review and the great comments you have shared. We will take your review along with all of our social media pieces and share them with our entire team as a learning tool to show what is working and what requires a little more polish. The fact that you will stay with us again on your next trip to Fort McMurray is greatly appreciated. Just to share with you for your future visit, if you are leaving early before our complimentary hot and cold breakfast buffet starts - you have the options of grabbing a hot breakfast sandwich and coffee from the Outpost Market or you can also order from our breakfast selections to go if you preorder the night before. We do the same with lunches to go when ordered the night before. I am hoping that on your return visit you can tell us from a service standpoint what we could do to change your score from a 4 to a 5. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Repeat visit"

5
09/05/2018

A wonderful clean new hotel. Very welcoming and friendly staff (Keirsten) was thorough, informative and kind. Got to check in early, which I appreciated immensely because I had an early flight. Room is beautiful, spacious and smells amazing. 6 pillows...yay, and a comfy bed. Exercise room is great, only downfall, steam room being deep cleaned so out of service. Will definitely recommend!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Divady, Thank you for taking the time to review our Hotel. I appreciate the great comments and I will share them with our team. We are very proud of our amazing team with Kiersten leading our front office operations. Guest feedback is truly appreciated and it dictates the direction our team will go to make it " Every Guest Every Time ". We always love to read a review that notes just how " Clean " our hotel is. I do apologize for the Steam Room being down, in order for us to maintain our own cleanliness standards there are multiple times a year when sections of our hotel are closed for deep cleaning and we try our very best to not inconvenience our guests. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"New, modern, great service!"

4
05/05/2018

I've stayed at the old Sawridge hotel in Fort McMurray for at least 30 years, perhaps longer. This hotel is its replacement and it carries the Best Western brand. Its location is a bit outside the downtown, but it has its own restaurant and is in a fairly quiet location. The hotel is relatively new (a couple of years) and in good shape. The rooms are spacious and clean, the bed comfortable and the WiFi pretty fast. The exercise room is standard but in good shape. If you are looking for a good place in Fort McMurray, this is it, and the value is quite reasonable.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning GeoEng51, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. We really do appreciate your loyalty to the Sawridge Brand and to the Best Western Plus Sawridge Suites in Fort McMurray. As always any review that contains " Clean " is an outstanding review in our books because clean wins every time. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent "

5
04/05/2018

I love this hotel, it is very calm and clean. The rooms are huge and well equipped. The breakfast is very good and the staff are very nice. There is a gym but I can't say anything about it. Never had the chance to tray it yet. I recommend this hotel. Enjoy your stay in fort McMurray

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning imane85, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. Any review that remarks just how clean our property is really makes our day. I am so glad that you were able to relax and enjoy your stay with us. Our team is available 24 hours a day to assist with any needs that you may have to make your stay easier and more comfortable - please reach out at any time, we really do enjoy helping our guests with what comes up while they are on the road travelling. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones,CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great stay"

4
01/05/2018

Clean, friendly, good restaurant...over all a great hotel experience. My major complaint would be their regular rate! I stayed during a trade show - trade show rates were very reasonable, but their regular rate is obscene!! It's a case of

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning tonywG5009YU, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your very positive comments about your stay with us and we will share them with our entire team. I wanted to address your comments about our rates, we consistently run value added promotions that are available online at any given time. Our hotel when compared to other hotels within the market certainly stands out with what we are able to offer. We are very proud of the business and relationships that we have built over the last 3 years and we certainly do understand that everyone has a choice as to where they spend the night. You can always reach me directly at 780 793 3660. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best hotel property in Fort McMurray!"

5
30/04/2018

BEST and PLUS describe the Best Western Plus Sawridge Suites in Fort McMurray, Alberta. BEST hotel bar none in the Fort McMurray marketplace; PLUS, describes the amazing staff that work at the hotel!!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon Brian M, Thank you for taking the time to review our hotel, the Best Western Plus Sawridge Suites in Fort McMurray. We really do appreciate the great comments and we will share them with our entire team as a learning tool to see what is working and what areas need a little more polish. Your review will have leave us smiling for the rest of the day for sure. I am extremely proud to be part of this team because they genuinely want to ensure a positive guest experience for each and every guest that walks though our doors. We appreciate the loyalty of our guests and they make us work harder every day simply " To Be Better " We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Very Nice Hotel"

4
24/04/2018

Hotel was great! would stay there again. Room was clean and nice. There were dishes for use; however, there were no utensils or cutlery, paper towels, and a dish towel. Otherwise, I enjoyed my stay very much..

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Clogger-12345, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the review and we will share it with our team. I wanted to let you know that every guest room is a fully stocked Suite and they do contain all of the untensils and cutlery required. Your review made me curious so we doubled checked each and every room to ensure that the cutlery and utensils were still there and they were. Sometimes if the drawer is pushed back too far it is a little tough to see the drawer but I can assure you that it is there. We don't provide dish towels as every guest room has a dishwasher. Hopefully on your next visit we can turn that score of 4 in to a 5. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones,CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Couldn't be better"

5
20/04/2018

Everything about this hotel was above and beyond. Every staff member were friendly, cordial and helpful. The room décor was modern and well designed right up to the Privacy and Please makeup room exterior lights. The kitchen in the suite was fully stocked with dishes, bowls, utensils and pots and pans all in immaculate condition.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Richard M, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We truly appreciate your great comments and we look forward to sharing your comments with our entire team as we do with every social media review and posting. It really does make our day when a guest talks about just how " Friendly " and " Helpful " our team was when they stayed with us. Cleanliness is important to our entire team and it is something we strive daily to achieve in every aspect of our operation. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best Western Sawridge Fort McMurray"

5
17/04/2018

Enjoyable stay. The staff are professional and pleasant and help to make your stay enjoyable. The hotel is on the north end of the city and then closer to the oilsands mines. A short drive to downtown for other restaurant choices.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Andrew B, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Thank you for your positive comments and I want you to know that every review whether good or not so good is shared with our team as a learning tool to show what is working and what needs a little more polish to make it better for our guests. At the end of the day to know that you enjoyed your stay with us is all that matters. We know there are many hotel choices in Fort McMurray and we truly appreciate that you chose to stay with us. You are right in describing our location - it really is the best of both worlds, it is quiet and you are still less than 7 minutes from downtown Fort McMurray. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Amazing!!"

5
15/04/2018

Could not of been more pleased with my stay. Everything and everyone was top notch in my books.. from the day we checked in to till the day we checked out, could not of complained one bit.. the rooms were comfortable and clean, and the staff was extremely friendly.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning aleciamisherwood, Thank you for taking the time from your busy schedule to review our hotel. Your review will have us smiling for the rest of the day that is for sure. It really does make us happy when a guest is pleased with their stay, we know you had many hotel options to choose from and we are pleased that you selected our hotel. Any review that notes " Clean " and " Friendly " certainly does tell us that we are doing our job. Thank you for choosing to stay with us and we look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Very good hotel for business"

5
11/04/2018

This hotel had new, clean and well equipped rooms. It had good dinning options onsite and great service. The rooms come with very good kitchen amenities to make a longer stay much more practical. In addition to this being a well equipped facility, the staff are great!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning tbunes, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your outstanding comments and we will share them with our entire team. It makes me happy that you noted just how clean our rooms are and I wanted to share with you that we have been open now for pretty close to three years so that you would know just how important cleanliness is to our entire team. Our culinary team will be pleased to know that you enjoyed your meals while you were here. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"BEST Best Western...... EVER!"

5
06/04/2018

For Easter, my 93 year old Mom and I went to visit my daughter in Fort McMurray and this hotel exceeded our expectations in every way! Everyone without exception was friendly, helpful and so welcoming including reception, housekeeping and the various serving staff. The rooms were excellent, large and comfortable with all the extras.....even a chocolate bunny delivered to each room on Easter morning! What a delight. We felt like part of the "Fort McMurray family."

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning David R, Thank you for taking the time from your busy schedule to review our hotel. We appreciate the great comments and we will share them with our entire team. I am so happy to hear that you and your Mom enjoyed your Easter visit with us - and at 93 years young your Mom deserves that and more ! To be told that you have exceeded someone's expectations really does make our day. Our friendly staff really are the reason our guests keep coming back to stay with us and we really do appreciate their loyalty. I am glad to hear that you enjoyed our Easter Treats ! Please know that you are most certainly a part of our Fort McMurray family and we look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Wow"

5
06/04/2018

Gail at the front desk is amazing! She sent me a text message a short while after I checked in to make sure that everything was good, and it was. It was great. My room was exceptionally clean, the bed made with military exactness, the sheets bleach white and looked as if they had just been brought in from the sun. Reminded me of the time I was in Fukuoka, Japan, where every bush was neatly trimmed, every street shining black asphalt as if it had rained the night before, and where men wore fitted suits and women classy skirts, contoured shirts, and colourful silk scarves tied around their necks. Huy

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Huy B, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really do appreciate the great comments you have provided and we will share them with our entire team. I am so glad that you enjoyed your stay with us and I agree 100% that Gail is a true hospitality ambassador. What really puts a smile on our face is when you note that your room was " Exceptionally Clean " as we really could not ask for any more than that. I really do need to add Fukuoka, Japan on to my travel list so that I can see that for myself. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"A thing of beauty."

5
01/04/2018

I had to go to Ft.Mac the other day and needed a place for the night. Where I usually stay had burnt down and I was not sure where to stay so I thought I would try this place. Very glad I did as this hotel is among the nicest hotel I have had the opportunity to stay at. There is ample parking for large trucks, a very welcoming front staff, restaurant and lounge. The food is pretty darn good too! The most important thing is the room. The room I stayed in was straight out of a high end 5 star hotel. The room was gorgeous to say the least, Very high end, classy and so tastefully done. I will definitely be staying there again and again and ....

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Chris B, Thank you for taking the time to review our hotel. We are very appreciative of the great comments you have shared and we are really happy that you chose to stay with us for the very first time. It really does make our day to know that you enjoyed your stay with us and that you will be a returning guest - your loyalty is appreciated. A guest room really makes a stay more comfortable and enjoyable and we agree we have put together exactly what our guests were looking for in order to have that relaxing stay. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Fort Mac Best Westren"

5
29/03/2018

awesome stay....best stay in a hotel to all my experiences on the road for business trips.....this is actually my first visit to this hotel as other past times it could not receive new reservations as it is always full......but if you do secure a room for the night it is worth the stay.....staff always seem to go over the top for resolve all situations and helpful

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 643glennt, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really do appreciate your great comments and we will share them with our entire team. We are happy that you enjoyed your stay with us !! At the end of the day our guests are the reason our team comes to work smiling each day. I am very proud of our team who strive daily to ensure a positive guest experience, and I am glad that you were able to see that during your visit. We look forward to welcoming you back to the Best Western Plus in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Execellent"

5
23/03/2018

Stayed here while in Fort McMurray on business. Rooms are large and clean. My room had a full kitchenette, huge shower and desk space if needed. Breakfast was included with the stay. It was a full hot breakfast buffet. Eggs, sausage, bacon, waffles, fruit and the list goes on. It was delicious. Customer service was exceptional. Shortly after getting to my room I received a text asking if everything was okay. I had a request for a extra and it was delivered in minutes. Would definitely stay here again and recommend to others.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning MKloster, Thank you for taking the time from your busy schedule to review our hotel - the Best Western Plus Sawridge Suites in Fort McMurray. We really do appreciate the great comments and we will share them with every member of our team. When we read in a review that a guest found their rooms to be clean along with exceptional customer service it really does make our day. Our culinary team will be pleased to read your comments on our complimentary hot and cold breakfast buffet, it is an extensive breakfast and we are very glad that you enjoyed it. Our texting program really just makes it easier for you to communicate with us without having to stop what you were doing to call us - sending that text requires an immediate response from our team and honestly that is the way it should be for any requests our guests make. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Photoshoot"

5
22/03/2018

I got the room for like $87 through some kind of online deal. The room was massive with a full Kitchenette. It was classy and misery and had a huge open space. Stand up shower instead of a tub. The staff were amazingly friendly and answered all my questions. They even followed up to make sure my stay was meeting my expectations. Phenomenal staff with a fantastic attitude. Actually impressed!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Photoshoot, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. I am glad that you were able to take advantage of one of the many Best Western Brand Promotions that we offer at various times throughout the year - it always pays to be a member of our rewards program. It really does make my day to know that you found our team to be " Amazingly Friendly " We agree 100% that our team does have a " Fantastic Attitude " - we genuinely want our guests to enjoy their stay with us. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Very Good Hotel with Friendly Staff"

5
18/03/2018

Location was quiet and i like that. Rooms were really big, comfortable and lots of space to spread out. I enjoyed the restaurant - the buffet dinners were very good. Honestly this is the best breakfast of any hotel that I have stayed at and it was free Underground parking when it was minus 20 was appreciated. The staff here are really really great - very friendly and can not do enough to assist. I am appreciative of the little extras they do to make our stay a positive one.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning dmcdonnell1509, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your great comments and we will share them with every member of our team. We agree 100 % with your comments on our complimentary hot and cold breakfast buffet, it really is one of the best breakfasts that I have ever encountered in a Hotel. Our culinary team will be pleased to know that you enjoyed our dinner buffets. The team does a great job in getting to know our guests and trying very hard to exceed their expectations so it is very nice to know that the " little extras " are appreciated by our guests. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Stay"

5
12/03/2018

Hotel is great. Staff is great. Overall the stay was great. The under ground parking was a huge plus. It's all the little add ons that make the stay at Best Western Fort McMurray a great one. Would definitely recommend this hotel.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Ryan D, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really do appreciate the great comments and I will share them with our entire team. It really does make our day to know that you enjoyed your stay with us. The underground parking is definitely a plus when the weather is miserable for sure. The little extra touches are things that our team take great pride in but it really is nice to know that our guests do appreciate them. Thank you for the vote of confidence and we thank you very much for recommending our Hotel to your family and friends. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones,CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Superb Hotel and Staff"

5
04/03/2018

We stayed at the hotel over the Alberta Winter Games weekend and could not have asked for a better hotel! We were greeted personally on arrival by a member of staff and check in was quick. The room was spotlessly clean, well equipped and comfortable. The included breakfast was fabulous with a good variety of food to choose from. The only negative for us was the location as it was quite a way from the town but otherwise an excellent choice!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Alison M, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the outstanding review and we will share that review with our entire time. We are so glad that you enjoyed your stay with us during the Alberta Winter Games. We tried to get everyone checked in quickly after the drive up to Fort McMurray - we wanted all of our guests to be able to relax before the opening ceremonies. I am pleased that you noted how " Spotlessly Clean " our hotel is, our team takes great pride ensuring that every guest experiences that very same standard of cleanliness. We agree 100% that our complimentary hot and cold breakfast buffet is one of the best in the industry. I am not sure where the portion of the games you were attending was located but we are only 7 minutes from downtown Fort McMurray. Hopefully we will get to welcome you and your family back to Fort McMurray in the very near future. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Staff Who Go Out of Their Way To Assist, Rooms Were Large and Inviting"

5
22/02/2018

We were in Fort McMurray For the Winter Games, we have never travelled that far North but we enjoyed every minute of our visit. The hotel is clearly not set up for families with only one bed but they had suites that had pull out sofas. More importantly to us was how our daughter was treated from the conversation at check in to the rice krispie squares in the kids club along with beverages and games she actually thought she was a VIP and kept asking if I was treated the same way when I travel and I had to laugh. Everyone in Fort McMurray treated us like they appreciated us coming and that they appreciated our business.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning dmeers1502, Thank you for taking the time to review our hotel, we really do appreciate it. Your kind words will have us smiling for the rest of the day for sure. It really does make my day to hear that your family enjoyed your stay with us. We added the " Kids Club " so that our younger guests would have a place to go to play games and have snacks and beverages that was just for them. Having your daughter leave our hotel feeling like she was a VIP is exactly the reason why our team comes in to work each and every day - we love what we do. We made sure that based on individual reservations, extra towels and amenities were added so that the families staying with us felt welcomed. I agree that it is a long drive North but I am pleased that you made the trip and that you enjoyed quality time with your family. Hopefully one day soon we will see you back in Fort McMurray ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Alberta Games Great Weekend Great Service"

5
22/02/2018

Enjoyed every minute of our stay in Fort McMurray We felt totally looked after and the service was really great and was much more than what we had expected given the stories we had heard The room was large and lots of room to spread out and get some work done while we were here My son totally loved the Kids Club that provided beverages and snacks and games all weekend long - especially the movie popcorn Breakfast was the best I have experienced at any hotel especially given how busy it was there every morning. My family appreciated the staff most of all !!!

"Best hotel in Fort McMcmurrMcMcmurry"

5
08/02/2018

This is a new hotel that is well designed and verv comfcomfortable. Was impressed with the room and amenities plus excellent service. This is now our hotel of choice for all future business or personal trips to Fort Mcmurray.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Bigguyleo, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. All of our reviews and postings are shared with our entire team as a learning tool so we genuinely do appreciate all feedback. It is important to us that our guests are comfortable throughout their stay, that they are able to relax at the end of a very long work/travel day - we were glad to hear that from you. I could not be any more proud of our team as they strive daily to provide customer service excellence, sometimes we feel like we are asking too many questions but it is really important to us to get it right for you. We genuinely do appreciate the feedback. It makes us really proud to know that you will be back and that you will recommend us to you colleagues and to your family an friends. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Perfect Location with Outstanding Service, Great Bar - Outstanding Breakfast"

5
06/02/2018

First time in Fort McMurray and Ihad heard stories about the service This hotel was able to change my mind from the moment I walked in You were definately made to feel welcome ! Staff went out of their way to assist with my meeting notes Breakfast was was more than I had ever gotten at any hotel that I did not have to pay for. The people who work there really do seem to enjoy waht they do and it shows in how they speak to the customers. You made me a repeat guest for sure when I am back in Fort Mc Murray

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning lgaskell1429, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We really do appreciate your awesome review ! Any time a review starts with " Outstanding " it really does make our day. We are glad that you felt welcomed to our Hotel, that is really only the first step our team will go through to ensuring that you are welcomed and to let you know that we are here to assist you at any time. I am happy that we were able to assist with your meeting, we hope the day was productive for you. Our guests really are surprised at the quantity and quality of the products offered on our complimentary breakfast buffet, from the cold and hot cereal selections to the breakfast meat choices all the way to the omelets made to order. It really does make us happy that we have earned your loyalty and we look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Hotel Great Service Always Look Forward To Coming Back"

5
05/02/2018

Have stayed here numerous time - first time I have ever reviewed a hotel, should have started long ago - when you get great service it should be recognized From check in to the end of my stay everyone goes out of their way to say good morning or hello - it makes you feel good when you are away from home. The bar staff are always professional and helpful The breakfast is something that just can't be beat - there is not a hotel in Fort McMurray that even comes close to providing the breakfast offered here I happened to be there last week as they rolled out the new menu for more options and the shrimp alfredo was outstanding !! Keep up the great work, I will be back in about a month.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning nicholasd1985, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your great comments and we will share them with our entire team. I am pleased to know that you did enjoy your stay with us and that you appreciated the level of service offered by our team. It is important to recognize our guests as they are the reason we come to work each and every day. Our culinary team will be pleased to hear your comments about our complimentary hot and cold breakfast buffet and we agree 100 % that it is the best breakfast of any hotel offerings in Fort McMurray. Our new menu is now in place and we are happy with the guest feedback to date. Offering more options for us is a challenge as we operate from a very very small kitchen but it is our guest who drive any changes that we make. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Love this hotel!"

5
29/01/2018

Such a great and unexpected hotel in Fort McMurray. I stayed here for 2 nights while work was done in my home and all the staff were so amazing. They really cared that I felt comfortable and welcome. The room was clean and breakfast was over the top. I would definitely recommend this hotel to all my friends and family when traveling to Fort McMurray. The Best Western Rewards promotion was a nice bonus too. Thank you!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Travelready67, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great review and we will share it with our entire team. I am so happy to hear that you enjoyed your visit with us and that we were able to make it a great experience for you. We hope that the work on your home was completed just the way you wanted it to be. Keep in mind that our team would love to have you back for a weekend escape any time at all. Our culinary team will be pleased to know that you really enjoyed our complimentary hot and cold breakfast buffet, we agree that it really is a great way to start the day ! Stay warm and we look forward to seeing you again in the very near future. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Hotel, Very Clean - Great Service From Very Friendly Staff"

5
29/01/2018

Hotel was a great choice - very clean and staff that really go out of their way to make sure that you had a good experience. Have been coming to the City for years and the service levels at the Best Western would be top notch for any City in Canada !! Great location which eliminates travel time if you are heading out to site but within a couple of minutes you can be in Thickwood or Timberlea and many dining options. Will be back for sure !!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon AlbertaTraveller67, Thank you for taking the time to review our Hotel. You have honestly made our day with your great comments. It means a lot to all of us, to know that you appreciated the great service offered by our staff. Our housekeeping team really are the best in the City and they take pride in ensuring that our guests have a really great experience here at the Best Western Plus. We are glad that you have chosen to make us your " Home Away From Home " when your travels bring you back to Fort McMurray. I am glad that our location saved you some travel time and I hope that means you were able to relax at the end of the day. We look forward to welcoming you back to Fort McMurray and to our hotel. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best Buffet Breakfast in the city!"

5
16/01/2018

My family always enjoyings coming here for the most important meal of the day! The selection of fresh fruit always has lots of options. Then there is yogurt, granola, oatmeal with all the fixings, fresh smoothies and tons of hot fresh entrees. We love the made fresh to order omelettes options and the fresh waffles that the kids get to press their own complete with a small heart in the centre isnpretty cute - not to mention the endless options to top them with. The restaurant is super clean and new and the staff are always smiling and happy to see you.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 807alannam, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your very kind comments and we will share them with our entire team. Our culinary team especially on the breakfast side will be smiling all day after reading your review. We are very proud of our entire hotel team and their interactions with our guests. I am pleased to know that you enjoyed the many options offered on our breakfast buffet, we think that hands down it is one of the best offerings in town with omelets made to order or eggs made your way. We look forward to welcoming you and your family back as your schedule allows. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Buffets amazing!"

5
15/01/2018

We didn't stay at the hotel as we are from Fort McMurray, we didn't even know you could eat at the hotel! Breakfast buffet is so amazing live cooking stations (Omelettes, eggs however you want then and French toast or pancakes!!) Everyone is so friendly!!! We have also been for dinner buffet which is absolutely amazing as well.. and what a great price $24.95 to have full range of the salad bar and so many delicious options! We will definitely be back, so good!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon stephw19, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. We are so pleased to read your review and our culinary team will be just as happy as we are. We are glad that you enjoy our buffets and we agree 100% that our hot and cold breakfast buffet with omelets made to order is the best offering and value of any hotel in Fort McMurray. We strive daily to offer our patrons a positive guest experience when they visit with us and to add to that we plan to roll out a brand new menu to go along with the buffets by the end of the month. We look forward to welcoming you back ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent hotel and service"

5
08/01/2018

This hotel is exceptional. The staff is great and the hotel is in excellent condition. I especially liked the underground parking because it was extremely cold during my visit. The food is good. I had breakfast and dinner at the hotel. The portion sizes exceeded my expectations and the quality of the meals were great.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Rich G, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and your review will be shared with our entire team. Any review that starts off with " Excellent Hotel and Service " is certainly going to have us smiling for the rest of the day. We are pleased to hear that you enjoyed your stay with us, it makes being away from home just a little more bearable. Our culinary team will be pleased to know that you joined us for both dinner and our complimentary hot and cold breakfast buffet. We are making some changes to our food and beverage operation and should have our new menu rolled out by the end of January. We operate from a very small kitchen and are limited in what we can do however our new menu offers more options to choose from. I am sorry that the recent cold snap was happening while you were here but I do agree 100% that the parking garage option makes starting your vehicle in minus 45 a little easier. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. We hope your 2018 is off to a healthy and prosperous start ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Very good hotel"

5
03/01/2018

Good position no so far of the city easy to found. The room is very clean, nice style all comforts inside, big parking good breakfast with live cooking. I suggest this hotel for business or vacation and for family.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Salvatore A, Thank you for taking the time to review our hotel - the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. The feedback generated from our guests is used in our decision making to produce a greater experience for each and every guest. We agree with your comments on our complimentary hot and cold breakfast buffet with eggs made your way or omelet's made to order, it really is a great way to start the day !! It means a lot to us that you would recommend our hotel to your family and friends, we appreciate it and we do value you loyalty to our hotel and to the Best Western Brand. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. We want to wish you and your family a healthy and prosperous New Year ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best Hotel in Fort McMurray!"

5
03/01/2018

I stayed at this hotel over the Christmas holidays and was very impressed with the service of the front desk team and the evening managers. The 24 hour market had lots of wonderful dinner selections to choose from including roast turkey dinner with all the trimmings. The best part of our stay, after we came back from visiting relatives, there were Christmas Stockings in our room filled with chocolates and candy! They truly did go above and beyond and made us feel at home!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning lisaann40, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray, the place we call " Home ". We appreciate the great comments and we will share them with our team who will be pleased to know that you enjoyed your stay with us over the holidays. It really does make our day to know that our small gesture of hospitality was warmly received. We wanted to make sure that our 24 Hour Market was fully stocked with all of the staples that families expect during the holidays like the Roast Turkey Dinner with all of the trimmings that you enjoyed. With every suite containing a full kitchen it really does help to simply make your stay stress free. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. From all of our team we wish you and your family a very prosperous and healthy New Year ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Sawridge Best Western"

5
28/12/2017

Very nice hotel Great value for room and service. Recommend to anyone travelling to Fort Mac. Excellent service by staff and the rooms are extremely comfortable and spacious. Kitchenette adds to stay. Nicest hotel in town.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning michaelmC25WU, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. When a review contains " Excellent Service " it really makes our day and it tells us that we are headed in the right direction with our training programs. We always appreciate the feedback from our guests whether it be good or bad because we genuinely want to correct any issue that may have arisen during a stay with us. We know our guests have many hotels to choose from and we appreciate their loyalty to our hotel and to the Best Western Brand. We look forward to welcoming you back as your travels allow. Happy New Year to you and yours and our best wishes for a great 2018 ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Only Place to Stay in Fort McMurray"

5
20/12/2017

The Best Western is the place to stay in Fort McMurray. It is clean, has great customer service, an excellent gym, and a nice breakfast. There are also no sketchy people wandering around which is a bonus.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Stephanie S, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really do appreciate the great comments and they will be shared with our entire team as a learning tool so that we all can see what is working and what needs to be addressed. We could not ask for anything more in a review when that review contains " Clean " and " Great Customer Service " We take the safety of our guests and our team very seriously and that is why our elevators and hallways are key card activated. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. From our team to you and yours we wish you a Happy New Year and send along our best wishes for a great 2018 ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best place to stay in Ft. McMurray"

5
15/12/2017

This hotel is the only reason that I would ever stay over night in Ft. McMurray. The staff were friendly and helpful, the rooms were great and comfortable, the parking was great!!! In door underground with windshield wash station!! The menu at the bar for food was ok, but that's what bar food is! Go for the nachos, you deserve them!! Stay there, or regret not staying there.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning cjfraiz, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really appreciate the great comments and they will be shared with our entire team. It really does make my day to hear that you don't mind being away from home as long as you get to stay with us - that is AWESOME ! We agree that you can't beat underground parking when it is brutally cold outside - we added the windshield washing station because we know the roads are a slushy mess and we want all of our guests to travel safely. Our culinary team will be pleased to read your comments on the delicious nachos ! We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. We hope you have a wonderful holiday season ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent buffet dinner at this new hotel"

4
15/12/2017

Had a great 4 night stay on a business trip at this new hotel just north of Fort McMurray. Well appointed rooms (good bed, nice walk in shower, complete kitchenette are just some of the features). Lack of temp control in room. Really appreciated the quality breakfast and dinner buffets with lots of choice. Compliments to the cook.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Elmer M, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your feedback and we use the comments as a tool for our entire team to see what is working and what requires corrective action. Our culinary team will be pleased to know that you enjoyed your complimentary hot and cold breakfast buffets as well as our dinner buffet options. I am not 100 % sure what you mean by lack of temp control in the room - every guest suite has an individual thermostat to regulate the temperature. I am sorry to hear that yours was not working properly. I would kindly ask that any guest let us know of any challenge that they may have while they are in house so that we can correct the issue to the guests satisfaction. By letting us know you allow us the opportunity to change that score from a 4 to a 5 - ensuring 100% guest satisfaction which is ultimately our goal. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. We hope you have an amazing holiday season with your family and friends. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"BW Fort McMurray"

5
14/12/2017

Was a great stay as always, great service and good food. Was even given a box of chocolates and a Christmas card! The staff at BW Fort McMurray always make me feel at home. Will continue to stay there anytime I'm in Fort McMurray!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon danielmA1220SX, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we are very happy to hear that you enjoy staying with us when you are in Fort McMurray. I am glad you feel at home while you are here - it makes being away from your family and friends a little more bearable. I am glad you enjoyed the little chocolate treats, we simply wanted to say thank you and to let you know that we both value and appreciate your loyalty ! We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Fantastic"

5
12/12/2017

My husband and I have been traveling excessively since 2000 all over the United States with his work...as well as personally. This has been a wonderful stay. The decor, cleaniess, hospitality, and price for what you get we would rate as being one of our best experiences in our stays over time. We would definitely recommend this as a stay and make it a return. Dave and Julie Nixon

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Dave and Julie Nixon, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We are deeply appreciative of the kind words you have shared about your stay with us. It really does make our day that you would rate us as one on your " Best Stays " - for folks who travel quite frequently this review really does mean a lot to us. We are very pleased that you would recommend our Hotel to your family and friends. At the end of the day it is guests like you who make us enjoy the profession we have chosen. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. We all hope you have a wonderful holiday season ! Regards, Paul R. Jones CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Clean and affordable"

5
12/12/2017

Very clean and affordable. Great breakfast and friendly staff. Felt safe in the area and appreciated the express checkout. I had to book another day and the staff stepped up and found a room for the second night as the hotel was very busy.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Cam F, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your very kind comments and they will be shared with our entire team. Any review from a guest that contains " Very Clean " and " Friendly Staff " really does make our day ! I am pleased to hear that our team was able to secure the extra night that you required - the front office team does an exceptional job of working their magic to ensure that our guests are looked after. At the end of the day we are glad that you enjoyed your visit with us. We look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great location Great Service"

5
02/12/2017

This hotel has all of the amenities, great service & the closest hotel to the mine-sites (on 63N highway).They also offer underground parking which is great for security & comfort. The breakfast (included in the price) is value for the money All of the staff have a positive attitude.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 131arth, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and they will be shared with our entire team. It is always a great way to start the day by reading a review from a guest who mentions the great service that they have received while staying with us. The underground parking really is a wonderful feature when it is minus 25 and colder outside. Our culinary team will be pleased to read that you enjoyed our complimentary hot and cold breakfast buffet with omelets made to order and I agree 100 % that it really is great value ! We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"NO BS SURVEY RESPONSE"

5
29/11/2017

This place is awesome all around. The staff are what makes this place great next to the comfy beds, clean building , warm in door parking, great restaurant, perfect location and very competitive rates. GREAT JOB BW Team

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Jimchicken, Thank you for taking the time to review our Hotel. We appreciate your kind words and I want to assure you that your review will be shared with our entire team. I agree 100 % that our team is really what makes our property stand out. We do have a great product to offer, even our standard studio suites are all larger than any hotel in Fort McMurray. Now that the weather has changed to snow and ice having that warm underground parking really does make a difference in how your day starts. Thank you again for the great review - we really appreciate it. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great place to stay"

5
29/11/2017

We stayed at the hotel because we had our pet and they were the first to come up on google.While waiting for my wife and son I decided to have a quick beer at the lounge. The bartender was very nice told me to take a seat and brought over my beer . Asked if i wanted a second then after that brought over the During the check in they were very helpful and even gave our dog and son a little gift bag.After we were checked in and got to the room we noticed that that our phone charger was broken. I went down to purchase one but they did not have my kind in stock, The very nice lady let me borrow one for the night free of charge.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning nathan568, Thank you for reviewing our Hotel. We appreciate your very kind comments and we will share them with our entire team. I am pleased to hear that you enjoyed your stay with us. Our team really does go above and beyond and letting you borrow a charger and the little gift bags are just a couple of examples of the great service we are proud to offer. Our food and beverage team will be pleased to know that you were able to relax and enjoy your cold beverage. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"A Nice Surprise"

5
25/11/2017

I hadn't intended to stay over in Fort McMurray but the weather turned a little nasty so I thought it best to find a hotel and stay the night. As I was driving I spotted the Best Western and decided to give it a try. The room clean and very comfortable. The staff were efficient and very friendly. Very good value.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 598arthurw, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we are very happy that you enjoyed your stay with us. I am glad to hear that you found the guest room to be both clean and comfortable, those two elements always make for a great hotel stay. Hopefully the next time you are visiting Fort McMurray for business or pleasure you will stay with us again. We look forward to welcoming you back. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"One Of The Best"

5
22/11/2017

I was in Fort McMurray for a week on business and have stayed in other hotels. One of our team members had stayed here and recommended the hotel to me. It is important that I work remotely on the internet which was perfect here. I have challenges in the past at other hotels. The included breakfast was the best I have ever had and what a fantastic way to start your day with fresh made omelets, fresh fruit, breakfast meats. The staff was so nice the only place I can compare is the customer service you receive in Vegas :)

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning N3590OIjohnb, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We truly do appreciate your great comments and we will share them with our entire team. You really have made our day with your positive review and that feedback makes us work even harder to ensure positive guest experiences for each and every guest. We do have an outstanding internet system in place and we are glad that it made it easier for you to work while you were here. I want to add one extra comment, if there is ever an internet issue - we want to know so that we can correct it immediately. Our food and beverage team will be pleased to know that you did enjoy our complimentary hot and cold breakfast buffet, and we agree it really is a great way to start the day. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great New Hotel / Great Value"

5
22/11/2017

The quality, comfort, amenities and location of this hotel make it an excellent choice when travelling to the Oil Sands. Rooms are large and well appointed. It has an excellent fitness facility. I highly recommend it.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning brucepG6283ZV, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your great comments and we will share them with our entire team. I am pleased to hear that you enjoyed your stay with us. It really means a lot to our team when a guest tells us that they would " Highly Recommend " our hotel to their family and friends. We agree 100% with your comments on our fitness facility - we offer the largest fitness facility of any hotel in the Fort McMurray. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Top Notch"

5
20/11/2017

By far the best place to stay in Fort Mcmurray. Clean and modern rooms. Actual breakfast and not microwaved eggs and stale muffins. Drive past all of the bargain basement hotels that are typical in this town. Staff is great and actually speak clear English.

"Nicest Hotel in Fort Mac"

5
20/11/2017

Excellent hotel,clean,spacious.....very comfortable.Hotel is located north of town,the most near hotel to the oil sand sites.I always stay at this hotel when in Fort McMurray....Staff are very friendly,and the breakfast is very good

"Awesome staff"

4
18/11/2017

The staff here are just fantastic. Refreshing to see such a happy place full of positiveness Rooms are spacious and well equipped The buffet breakfast and dinners are set out in smaller portions than the big tubs you would normally see. This ensures freshness and is topped up whenever needed. And with great chefs the quality is fantastic

"Best at Fort MacMurray"

4
14/11/2017

The hotel is very clean and the rooms are exceptional, a lot of room, equipment was new and of quality. Having sitting and sleeping areas within was a surprise for the standard room. Fitness center has enough units but I think the temperature was not set properly for winter. (it was too cold) As for the machines in the gym (stand bicycles, treadmills and weigh station + kinetics) they were of quality and in very good condition. Food was decent but more than enough for the breakfast. If I go back to MacMurray and I staying there 100% again Overall it was a pleasant location.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 579alfonsom, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your review and we will share it with our entire team. Any review that starts with " Very Clean " and " Exceptional " will have us smiling for the rest of the day. We are glad to hear that you enjoyed the fitness center, I apologize that the colder temperature made it uncomfortable. I will look at that first thing this morning - going forward we would love it if you make us aware of any issue while you are here so that we can correct the issue and make your stay more enjoyable. We really do appreciate the feedback, it helps us to work on areas that are not at 100 %. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Good choice in Fort McMurray"

5
13/11/2017

This hotel is off on it's own about 10 minutes from downtown. It is well maintained and the complementary breakfast is prepared well with plenty of variety. Rooms are large and if you wanted to you could get food and prepare in your suite. Be warned that hotel rates are very high in Fort McMurray.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning StrugglingGolfer, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the positive feedback and we will share that with our team. Our culinary team will be pleased to know that you enjoyed our complimentary breakfast with omelets made to order and we agree 100 % that it is the best offering of any hotel in Fort McMurray. Our rooms are oversize for sure and the thought as we were building was to give our guests room to relax at the end of the day, especially longer stay guests. Our rates are actually lower than some of the other hotels in the City and we offer a brand new hotel - that really does make a difference. We hope to welcome you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Pillow Heaven."

5
08/11/2017

My stay at this Hotel was for business and I will stay in the future the staff and location to the work site was very convenient. Only problem is that it is very dry right now in this area, small humidifiers may be an option for the rooms.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning laurencebY3877RH, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Your comments are appreciated and we will share them with our entire team. Our location really is the best selection for anyone heading out to site and for anyone who enjoys being close to downtown without all of the noise. We are pleased that you enjoyed our pillow selections. we think it really adds to a very relaxing sleep. We will look in to the humidifiers and we thank you for the feedback. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Happy to be there.....inviting and relaxing"

4
06/11/2017

This is a new hotel in the north eastern part of the city. It is located in a light industrial area, which ensures quiet sleep in the evenings or on the weekends. The hotel is exceptionally clean (rooms, lobby, lounge). The staff is friendly and helpful. These seem to know what they are doing (possibly from more experienced staff?. The price (in our case) included breakfast and is a bargain.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Pietro D, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the amazing comments and we will share them with our entire team. It really does make our day to read " Exceptionally Clean " and that our team is both " Friendly and Helpful " If you can let us know how we could earn that extra star to go from a 4 to a 5 we would really appreciate the feedback. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great hotel"

5
03/11/2017

This is by far the best hotel I have stayed in FMM. The rooms are clean, staff are friendly and helpful and the location is great for me heading out to site. There is plenty of space and a well stocked kitchenette. My top choice in FMM

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Lauren R, Thank you for taking the time to review our Hotel, the Best Western Plus Sawridge Suites in Fort McMurray. We love the great comments and we will share them with everyone on our team. I am really pleased to read that you think we are the " Best Hotel in Fort McMurray ", we strive daily to earn and maintain that reputation and it is the main reason why we are always asking our guests for feedback. We agree 100% that the size of our rooms with plenty of space to spread out really does make for a relaxing stay. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great experience"

5
02/11/2017

The room was very clean with a mini kitchen which was great. The bathroom was extremely clean and large. Had a really great nights sleep. All the staff were upbeat and friendly. Good food and very creative for Halloween, with Halloween themed food. It was nice touch to receive Halloween goodies in the room at night. I very much enjoyed the bagged lunch and breakfast. Would highly recommend this hotel.

"An Incredible Hotel"

5
28/10/2017

This was a really amazing hotel. We stayed here for 2 nights and wish we could have stayed longer. The rooms were SPOTLESS. One of our travelling mates actually made a comment that it seemed like no one stayed in that room before. Not a hair could be found anywhere. Since this was one of best lit hotel rooms ever, you would be able to see it easily. The shower and bathroom were spacious. There was no bath but at least the shower was huge. The rooms were equipped with a stove, microwave, and small dishwasher. The cupboards also had nice dishes, glasses, and silverware. The bed was very comfortable and it was a nice touch having a bit of separation between the bed and the rest of the room. Each side of the bed had very bright reading lights. The place is suitable for long term stays. I'm not sure if we had a special deal for the morning breakfast but it was included with the room. This was one of the most thorough breakfasts I've had from a chain. They had a person who made omelettes to order and a wide variety of hot items. The potatoes were not the standard frozen variety hash browns. They were exquisitely spiced with rosemary and other herbs. Breakfast here was as good if not better than a lot of your high priced "5 star" hotels. Regretfully, we didn't get to use the pool or the steam room. If you're ever in Fort McMurray, I would HIGHLY recommend this hotel. If not for the breakfast, for it's modern style and attention to detail for the long term traveller.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning WinnipegHiroshi, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. WOW - that really is an AMAZING Review, thank you very much for the very kind words ! Our housekeeping team will be really happy to read in your review " Spotless " as they strive every day to make sure that each and every guest room is truly spotless and ready for our valued guests. Our culinary team will be pleased to know that you enjoyed our complimentary breakfast and we agree 100 % that it really is one of the best. We appreciate that you are so willing to recommend us so highly to your colleagues, family and friends. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"The Best Hotel in Fort McMurray - by far!"

5
27/10/2017

Without question the Best Western Plus Sawridge Suites is the best hotel property in Fort McMurray. The staff are exceptional; the rooms are absolutely amazing, especially the quality of the beds; a shower to die for; it's quiet, and it has every amenity that makes you feel right at home. Terrific property - I'll be back again and again!!!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Brian M, Thank you for taking the time from your busy schedule to review our Hotel. We love the amazing review and we will share it with our entire team. With comments like " Exceptional Staff " and " Amazing Rooms " our team will be smiling when they read your review. We appreciate your loyalty to the Best Western Brand and specifically to our Hotel. Most importantly at the end of the day we are really pleased to know that the atmosphere we created made you feel " At Home " We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray. We hope you are enjoying the great fall weather. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Hotel"

5
27/10/2017

Stayed for business and I like it. Quality and clean room, spacious, comfortable bed. I had a good time staying there. The only thing I would like is disposable cups in the rooms. The hotel is relative new so it is really nice.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning leocF4667NL, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. I personally am really pleased to hear that you enjoyed your stay with us as that tells me our training is headed in the right direction for sure. It really does make a difference when you enjoy your stay at a hotel, it makes being on the road a little more tolerable - we are glad that you felt comfortable with us. We look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Consistent"

5
24/10/2017

I book my room ahead of time just to make sure I stay at this hotel. It is the best place in to stay in Fort McMurray. My favorite place. The staff are amazing and the hotel is beautiful. The service is first class and the hotel is new and always clean. Great WIFI connection and the food is delicious.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon robertcY1061IZ, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Thank you for the great review, we really appreciate the kind comments and we will share them with our entire team. You really did make our day when you wrote that the Best Western Plus Sawridge Suites is your Favorite Place !! As a team we are always striving for more, to reach a new goal or to increase our guest satisfaction scores by delivering on our Best Western Promise - if something is not meeting your expectations please let us know as we want to make it right before you leave. Please know that we appreciate your loyalty and we look forward to welcoming you back as your travels allow. Regards, Paul R. Jones CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Amazing new hotel"

5
23/10/2017

This is a great hotel for the Fort McMurray area. It is new and immaculate. I rented the room for a colleague who travelled up and he said the room was very clean and comfortable. The breakfast was amazing as well. I checked in for my colleague and the front desk staff were so helpful and kind! The price is amazing too for Fort McMurray! I got an extremely cheap rate which is great because it is one of the newer hotels in town.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon Julia G, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Our team will be really happy to read your amazing review, thank you for the great comments. One area that we will not compromise on is housekeeping so when a guest notes that it was " Immaculate ", we could not be more proud. Our culinary team will also be really pleased to read your comments about breakfast. Hopefully next time you will get to stay as well and be able to enjoy a relaxing stay. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Sawridge Suites"

5
23/10/2017

I've stayed at this location on numerous occasions and each time seems to get better. You couldn't ask for friendlier staff. It's always nice to be recognized when you walk in the door. Very clean place and well kept.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning jamesotish, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great review and we will share your review with our entire team. It is great to be recognized and our team take great pride in calling our guests by name as they arrive - it really is a nice touch and I am glad that you enjoy it. I love that you feel we are getting better because we continue to learn from our guests and we continue to want to grow to exceed our guests expectations. We look forward to welcoming you back as your travels allow. Regards, Paul R. Jones CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best local hotel"

5
20/10/2017

The price of this hotel is comparable to other hotels in the area. That being said, the food at this hotel makes it worth so much more. Not charging a "utility surcharge", along with the food will keep me coming back for every trip I make to Fort Mac.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Derek T, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and they will be shared with our entire team. I am glad that you enjoy your meals with us, our culinary team will be pleased to hear that. I am unsure of what "utility charge" you are referring to, we do charge a service charge on every room service order but that is only for room service and I can assure you that it is a standard practice in the hotel industry. We look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best hotel in Fort Mac"

5
19/10/2017

I have been traveling to Fort Mac and stay at the Best Western 25+ times per year. It is the newest hotel, clean with amazing staff. I will never go back to one of the other locations. Juanita and Kiersten have been extremely helpful and will keep me coming back. It's worth the short drive to the north end of Fort Mac.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning robfV9792RU, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the kind words and the review will be shared with our entire team. There is nothing better than to read a review that states " Best Hotel in Fort McMurray " and " Amazing Staff " - this is what we do everyday and we are so pleased that you are such a loyal customer. We will continue to work at exceeding guest expectations during their stay with us so that they genuinely want to return. We look forward to welcoming you back. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Experience"

5
17/10/2017

Came to town for work and this hotel was recommenced to us for its cleanliness and location to our work site. The breakfast was the best I have ever had as a continental. I will be back to this hotel and highly recommend it.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning amandasX2288FJ, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. I am pleased to hear that you enjoyed your stay and it really means a lot to us that you would " Highly Recommend " our Hotel. We agree 100 % that our breakfast really is the best in the Fort McMurray market. The only point I want to clarify for anyone reading your review is that our breakfast is complimentary but it is not a continental breakfast ( continental is generally pastry, cereal and coffee ), our breakfast offers a full hot and cold buffet with eggs and omelets made to order for our guests. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Comfortable, peaceful and restfull"

5
17/10/2017

Our second stay here. Clean, modern and spacious rooms. The staff are friendly and helpful. The buffet breakfast is wonderful. But then, everything we have tried on the food menu has been tasty and awesome. The hotel may be a little hard to find as it is tucked away on the edge of the city but in a very quiet location.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning ralphk352, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We love your review and could not be more pleased to hear a guest telling us that their stay was " Comfortable, Peaceful and Restful " Our food and beverage team will be pleased to know that you enjoyed your meals with us. Our culinary team is under new direction from Chef Stephenie and our guests are loving the new direction of the food service. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best Western Ft. Mcmurray"

5
15/10/2017

The best hotel in Ft. Mcmurray. this is the place to stay while you are on business or holidays. staff are all excellent service is great,rooms are well desiged for convience and comfort. the food is delicious.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning N5620JOcarlr, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind words and we will share them with our entire team as a learning tool for what is working and what needs a little adjustment. We agree 100 % that we have a great team here at the Best Western and we really do love to read " Excellent Service " in a guest review. Our culinary team will be really pleased to know that you enjoyed your meals while you were here. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow and we also want you to know that we really do appreciate your loyalty. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

""An experience never forgotten""

5
12/10/2017

First time at the Best Western stayed here on a Recent Business trip. From the moment I set foot into this Hotel. I was made to feel like I was coming home and not to a hotel.The Check-in was seamless. Shortly after I got to my Room I received a text from Alisha at the Front desk asking me if how my room was and if there was anything they could do to make my stay better.... That is impressive but the checking in didn't stop there , the next day asking if everything was OK and how was my stay. I had asked what was on the Dinner Buffet that night, I received another text from Alisha letting me know the full menu, and if I was not interested in that , there were a few places she suggested. Let's talk about this amazing hotel, Modern, the Room are Spacious, well laid out. The Bed Comfortable, plenty of Counter space in the bathroom and a Nice glass Walk in shower with Hand held unit. A plush robe. The fitness center is located around the corner from the front desk, can be used 24 hrs a day, 3 Treadmills, 3 Elliptical and 2 bikes. 4 Televisions , A universal weight machine, and 2 bench's with plenty of free weights. A couple of Exercise balls and a Bosu balls. A water cooler and plenty of hand Towels for working out. The room is modern /bright and cool, plus you can open the door to let fresh air in. I would love a spin bike...maybe management could add one:) So now for the Restaurant/Bar. What I liked after a long business day you need not to go out to Eat . The Restaurant has a Menu ( The Menu is limited to about 15 options), and a buffet nightly seems like a different buffet each night. Now the Breakfast on the other hand is Amazing who doesn't like a Omelette Station, they make your Omelette and bring it out to you. They made me an Egg white Omelette. There is also a few other hot options, like Sausage, Bacon, Eggs, and another Options. They also have Smoothies, that day was Banana it was So delish. Plenty of Fruit/ hard boiled eggs/ pastries /Cereals ...So something for everyone. If you can't stay for Breakfast and need to grab something and go you can from the Post, my last day I grabbed a Yogurt/Granola cup with Fruit. It was really good. So if you asked me if i would be back...In A heart beat!!! See you in the Spring!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning linengirl, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We do appreciate the AMAZING review and we will share it with our entire team. Each and every day we come to work we strive to ensure that our guests are made to feel at home, I am so glad to hear that you felt that way. Our texting program really is a way to engage our guests and they can answer at their leisure and it is also a way for our guests to make any requests that they may have during their stay with us. Thank you for your comments on our fitness center, we will keep that spin bike in mind as we plan our budgets for 2018. We look forward to welcoming you back as your travels allow and we thank you for choosing the Best Western Plus as your home away from home. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Buiness in Fort McMurray"

5
06/10/2017

Excellent service, clean spacious rooms, great staff. Buffet is good, menu is excellent. Quiet location away from the city center. Always stay here when business takes me to Fort McMurray. This is a new hotel with modern décor'

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 639darrellw, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. Our team will be smiling for the rest of the day after reading your Awesome review. When a review starts with " Excellent Service " and " Great Staff " we know our training is headed in the right direction. We really do appreciate your loyalty and customers like yourself are the reason we love to come to work each and every day. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Large room with nice decor"

5
05/10/2017

Room was very spacious. Lots of room for luggage and lots of room in the desk area. Decorated in modern but minimalist style. Very clean. Location is in an industrial area with no restaurants or anything around. Excellent location if you are heading north but not great if you want to go out to a restaurant as nothing is walking distance.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning timaRR8855ZR, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. In reading your comments I wanted to share with you that within 5 minutes drive going up the hill to either Thickwood or Timberlea gives you a multitude of restaurants to choose from. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"A really great hotel"

5
03/10/2017

It's a very nice hotel that houses all amenities needed to stay whether it be for business or personal. The provided breakfast buffet is a step above most seen in hotels, and I stay in quite a few with my job. I'd recommend it to anyone wanting a quality sleep and stay

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning G8922MUjustinl, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We really do appreciate the great review and your very kind comments and we will share them with our entire team. We are glad that you enjoyed your stay with us and we agree 100 % that if we offer a " Quality Sleep " our guests will come back. We are happy that you are willing to recommend our Hotel to the travelling public and we appreciate your loyalty. We are also very proud of our complimentary breakfast buffet and we know that there is nothing else like it in Fort McMurray. We look forward to welcoming you back as your travels allow. We hope that you have an awesome Thanksgiving ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best Hotel in Ft. Mac"

5
03/10/2017

Everything about the hotel is amazing. The location could be better, however, in comparison to everything that is above and beyond about the hotel, the location is a easily overcome and somewhat of a moot point.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Matthew S, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. We are glad that you enjoyed your stay with us and we love to see a comment like " Amazing " - thank you for making our day. Thank you for addressing our location, it is an area that seems to confuse folks but I am glad that you cleared that up - we are less than 7 minutes from downtown and in the overall picture you can be anywhere in the City in a very short amount of time. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. We hope you have a great Thanksgiving ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Fantastic Atmosphere and Staff"

5
02/10/2017

Making my first trip up to Ft. Mac, I was told to stay at the Sawridge Suites as I would not be disappointed. Well that is an understatement, upon check in, I was greeted by a friendly smile and a front desk attendant who was very informative and willing to help make my stay go as easy as possible. followed by a text a couple hours later just to see how I was making out and if there was anything else needed. That type of service goes a long way in my books. Another beautiful thing was the bed and the pillows....I now need to find these pillows for home, they are heavenly!! Just an all around great stay!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning jameshowillc, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the amazing review and we will share it with our entire team. We are really glad that you enjoyed your first visit to Fort McMurray. I am really pleased that our team could play a small part in ensuring that we were ready to assist at any time and to do so with a smile. There is nothing more important than getting a great night's sleep and we agree that the amazing pillows go a long way in making that happen. We look forward to welcoming you back to the Best West Western Plus Sawridge Suites as your travels allow. We hope that you are enjoying the great fall weather. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"One of the best!"

5
02/10/2017

Truely one of the nicest group of staff I've come into contact with during my travels. Always accommodating, friendly and they go out of their way to make it a better experience. Clean, modern and comfortable.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning robertmN8768TG, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. You really have made our day with your comments " One of the Best " We really do appreciate the comments about our team and we agree 100 % that they are not only nice but they truly do want to make our guests stay as easy as possible each time they walk through our doors. Our housekeeping team take great pride in our guest rooms and public areas of the hotel and they love it when a guest notes just how clean it was. We look forward to welcoming you back as your travels allow. We hope you are enjoying this great fall weather. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Service "

5
28/09/2017

I stay here every two weeks and am always treated well by all of the staff. Juanita always stops to say hi and makes sure that we are comfortable. The front staff is very professional and Kelsey in the lounge always remembers what we drink and strikes up an interesting conversation.

"One Night Stay"

4
27/09/2017

Great hotel. The location is at the far north side of the city in a small industrial park. Its a bit out of the way, however the rooms are very modern and comfortable. I would stay there again. The breakfast is really good for a continental breakfast.

"Best Western is Best Hotel in Fort McMurray"

5
25/09/2017

This hotel was super clean, the staff were more than helpful and accommodating and we loved our stay there. Highly recommend this hotel, it's quiet and modern and the suites are the BEST! A little out of the way on highway 63 North but otherwise it was amazing!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning jkucher, Thank you for taking the time to review our hotel, the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our team as a learning tool to see what is working well and to look at areas that may need to be changed to better serve our guests. We are very happy that you enjoyed your stay with us and we honestly could not ask for better comments than what you have provided with " Super Clean " and that our team was both " Helpful and Accommodating " We look forward to welcoming you back to Fort McMurray as your travels allow. We hope you are enjoying this great fall weather. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Hotel is great and keeps it going"

5
24/09/2017

I have stayed at this hotel previously and must say that the service has improved and it's always great experience staying there. The rooms are clean, well organized and comfortable. The breakfast is great and though I am not a breakfast person, I enjoy it. The best is the ever smiling and friendly staff

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 428shahids, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great review and your very kind comments and we will share them with our entire team. We really do appreciate the feedback and we use it as a tool so that our team is able to see what works for our guests and what we need to improve upon. We are very happy that you enjoyed your stay with us and I am thrilled that you feel we have a team that is " ever smiling and friendly " We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. We hope that you are enjoying the great fall weather. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great stay"

5
18/09/2017

The staff was very helpful and accommodating, breakfast omelette and bacon was fantastic. Really enjoyed the spacious room, big screen TV and very comfortable bed with 6 great pillows. Highly recommended stay. Jason Marlow

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon Jason, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great review for sure and we will share your comments with our entire team. I am really happy that you enjoyed your stay with us because at the end of the day our guests are the reason we come in to work each and every day. It is really great that you commented on the pillows and we agree it is a really cool feature that most folks don't have at home. It really means a lot that you would highly recommend our property, we really do appreciate your vote of confidence in us. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Very nice hotel at a good price"

5
17/09/2017

Extremely nice rooms and very clean. I like that I was able to accommodate my lab dog with no fuss. I found it a little far out of town but it is worth the drive. Overall it has a five star feel for a three star price.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon 764shanek, Thank you for reviewing our hotel, the Best Western Plus Sawridge Suites in Fort McMurray. Thank you for the great review - we truly do appreciate the great comments. We will take your analogy any day that our hotel feels like a five star hotel at a three star price !! We love pets and we are glad your lab felt welcomed ! We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. We hope you are enjoying the great fall weather. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent 1 Night Stay"

4
17/09/2017

Very positive happy staff with warm greetings on arrival. Excellent service due to my baggage not arriving, provided what I needed to be comfortable until it showed up. Service was excellent at the restaurant and internet was fast.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon glennj93, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. It really makes me smile when a guest reviews our team and I could not ask for more than " positive happy staff " At the end of the day we are all really pleased that you enjoyed your stay. We strive daily to ensure that each guest that walks through our door enjoys a positive guest experience. We look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"EXCEPTIONAL BUSINESS HOTEL"

5
16/09/2017

There is nothing not to like about this hotel. It is north of the Athabasca River in an industrial area. It has excellent access to downtown, the Suncor Leisure/Convention Centre and the highway north to the mines. It has ample parking, and is a very clean, new property on the outside. The front staff and the restaurant staff were very pleasant and professional. The room was excellent, with everything you could ask for in amenities including a fully equipped kitchen with dishwasher and at least 16 electrical outlets in the room for guest use. Bed was extremely comfortable, and the bathroom had a large walk in shower with full amenities. The breakfast buffet was very broad, and the full service restaurant at night served either an excellent buffet or order off menu. I cannot recommend this property highly enough!!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon gmdalberta, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We are blown away by the great review - thank you. We appreciate the great comments and we will share them with our entire team. It really does make my day when you write that our team was both " professional and pleasant " - we honestly could not ask for more than that. The numerous electrical outlets was designed that way after numerous focus groups told us very specifically that guests hate having to find a plug, so we made sure we had that covered. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Sawridge in Ft McMurray an excellent stsy"

5
16/09/2017

Room was spacious and bright. Complimentary breakfast was awesome, omelettes made to your liking. Service was great. Bar menu pizza was excellent. They had a benefit lunch buffet with all proceeds going to hurricane victims in US, I thought that was a great gesture.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon 55wayne, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We are so glad that you enjoyed your visit with us. It really does make a difference when your room is spacious and bright. Our culinary team will be pleased to know that you enjoyed your complimentary breakfast during your stay, and our evening team will be happy to hear that you really enjoyed the pizza ! We are glad that we could extend our hospitality in order to raise money for the Red Cross Hurricane Relief in Florida. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Exceeded my expectations"

5
14/09/2017

This hotel was a real gem to discover. I have stayed in Fort McMurray off and on over the last 20 years and I was pleasantly surprised with both the quality and the extent of customer service that was provided. The breakfast buffet was diverse and well beyond the typical continental breakfast found at other hotels, and the staff were excellent. My only disappointment was the location - hotel was at the end of a large loop in an industrial park with only one road in/out of the area. If the location is not an issue for you, I would highly recommend this hotel as a part of your plans in Fort Mac.

"A wonderful hotel"

5
14/09/2017

My room was awesome and the hotel was clean and decor pleasing to the eye. My only complaint is how every hotel uses super thick pillows that hurt my neck, but that's something every hotel does (why? why do they all do that?) but seriously my room was gorgeous and the breakfast area spacious, clean and prompt service.

"Great new hotel"

5
08/09/2017

I gush over this hotel. I'm always there for business. If you don't need to stay in town (my clients are out of town and this hotel is closest to them) this place is perfect. It's new, clean, with enough food options to take care of what I'm looking for. I can even buy a bag lunch for the next day. Great fitness facility too. All around, a great place.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Stephen Hammond, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We are so happy that you enjoy staying with us, we really do appreciate the vote of confidence in our Hotel and our team ! I am glad that you are utilizing the lunch to go program but don't forget if you have to leave the Hotel really early we can arrange for a hot breakfast to go as well. We just need to be notified by 9:00pm the night before and we will look after you. Our housekeeping team always love to see a review that notes just how clean our Hotel is. We look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Big Surprise"

5
08/09/2017

Of all the Best Westerns I have stayed in in Western Canada from Winnipeg Manitoba to Victoria, BC this is by far the best of the Best Westerns that I have stayed in. Many that I have stayed in while travelling in the U.S. cannot match it either. The staff are friendly and helpful. The rooms are too die for. If I had one issue it was the lack of a pool and hot tub for weary travelers. Fort McMurray is fortunate to have such a great place. There is a lack of signage from the highway. So be careful.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Claude L, Thank you for taking the time to review our Hotel, the Best Western Plus Sawridge Suites in Fort McMurray. Your review has made us smile for sure. We don't mind at all being compared to others and listed at the top but at the end of the day we really want to ensure that each guest has that positive guest experience while staying with us. It really does make my day to read a review where our guests note just how friendly and helpful our team is. We look forward to welcoming you back as your travels allow. Hopefully your fall is off to a great start. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best place to stay in Fort McMurray"

5
06/09/2017

Would highly recommend this hotel. It is by far the best place to stay. The quality of service is second none. I would like to know how they get the best customer service people in Fort Mac. Rooms are very comfortable, everything is so clean, they actually care about their guests. They work hard to get my future business.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning M8051XQnancyb, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites In Fort McMurray. We truly appreciate the GREAT review - you really have made our day !! We agree 100 % - we have a great team, and it is a team that does have employee turnover but as we replace an employee we look for people who may not have any hospitality background but they smile, are sincere and genuinely want to ensure a positive guest experience and as you noted they " care ". We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray. Hopefully your Fall Season is off to a great start ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Beautiful and clean"

5
28/08/2017

Great new location. Amazing staff and customer service. One of the best hotel beds ever. Clean and immaculate facility. Everything from start to finish was great!! So impressed. The finest hotel and beat service in town.

"Worthwhile stay!"

5
28/08/2017

Excellent meals and helpful staff members. My room was kept very clean. Impressive meals - breakfast and dinner buffet were well prepared. Excellent chef!!! Received a complimentary fruit tray. Thanks for the bottled water. The staff members are attentive to the clients' needs.

"Best hotel in Fort McMurray"

5
25/08/2017

Having stayed in a variety of hotels in Fort McMurray, this is easily the best. From the modern appearance and comfortable rooms, it makes the stay feel like home. The standard has been raised and I hope they maintain this for years to come as I make this my primary choice of hotel when visiting the city.

"Great Service Great sleep"

5
24/08/2017

Came up for meetings brought new clients with us and this hotel exceeded all of our expectations. Clean rooms, comfy beds, best breakfast ever, and staff with personality. Will stay here again just wish the rooms were not sooooo pricey. The only thing I can say is watch your Best Western Rewards I have found that my points often do not get nights stayed applied to your account.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning sarasB5026CX, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and they will be shared with our entire team. Our culinary team will be pleased to know that you and your colleagues enjoyed our complimentary breakfast. With regards to pricing I would suggest watching our website for promotions and deals as we are always running great advance purchase specials. I am disappointed to read that you feel you have to check on your points, if you ever feel that there is an issue - email me directly at [email protected] and will rectify immediately. We value the Rewards Program and the loyalty of our guests. We look forward to welcoming you back as your travels allow. We hope you are having a great week ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Friendly Staff and Clean Hotel"

5
23/08/2017

No matter how many times I stay at this hotel I always find the staff very friendly and helpful. The hotel and rooms are always very clean and everything always great. I have never been disappointed with my stay at this hotel.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning brentw306, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the amazing comments and we truly do value your loyalty. I could not ask for better comments than " friendly staff " and " clean hotel " - it will make our team smile today for sure ! We look forward to welcoming you back as your travels allow. We also hope that you are having a great week ! Regards, Paul R. Jones, CHA General Manager Best Western plus Sawridge Suites Fort McMurray

"great place"

5
22/08/2017

Great place to stay , very clean and modern . Breakfast is done very well , good place to eat instead of having to go out to a restaurant ,staff are some of the best people I have dealt with in the hotel business. I would recommend this hotel as the best in Fort Mcmurray to stay at

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Steve B, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our team. We are really appreciative of the comments about our team, we agree 100 % that they are some of the best people in the Hospitality Industry. Our culinary team will be pleased to know that you enjoyed dining with us. Your recommendation really means a lot to us. We look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent Service"

5
21/08/2017

When you go inside the suite everything look and smell clean. The food was very good. The Services are excellent. The internet is very good. The Business Centre has various computers that work very good.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning elbersp, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great review more than you will know. We honestly could not ask for more - when a guest starts a review with " Excellent Service " I am glad that our Internet exceeded your expectations, it is an area that we know is very important to our guests. Hopefully we will see you back in the not too distant future. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Gift Certificate stay"

5
21/08/2017

was pleasantly surprised by our accommodations, it was a small apartment. Staff was excellent , the rooms were very clean and the breakfast was very good. would recommend hotel for business and leisure.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning natalieH3213LE, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our entire team. I am really pleased that you enjoyed your stay with us and that you enjoyed our complimentary breakfast as well. It means a lot to us that you would recommend our hotel to your family and friends for either business or leisure. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Staff!"

5
13/08/2017

I was greeted by name and my stay was excellent. Super clean hotel and great staff. This is a hotel that I will continue to visit and refer others to. Thanks to management, great job! The room had everything and was super clean. The staff made me feel at home.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Ryan H, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great review and we will share it with our entire team. If any comment is going to grow our business, the one you made " Great Staff " will certainly do just that. Our team takes great pride in providing that positive guest experience and if we make a mistake we want to make it right ! Our housekeeping team will be pleased to note that you wrote " Super Clean ", and that will add smiles for the rest of the day for sure. We look forward to welcoming you back and thank you for telling your family and friends about our Hotel. We hope your week is off to a great start. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent Service"

5
10/08/2017

Would not think twice to book again. Excellent Services. Staff was very attentive. Breakfast was good and warm. Check-out simple and fast. Booking in the morning was very easy and there were rooms available.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning adrianarN2564TR, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great review but more importantly we are really happy that you enjoyed your stay with us. I love that you found our team "attentive" - it means that our training is heading in the right direction for sure. Our goal is to provide that positive guest experience for each and every guest and having attentive staff will help us achieve that goal. I am glad that you enjoyed our complimentary breakfast ! We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. We hope you have a great weekend ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best of the Best"

5
04/08/2017

I travel a lot. Like 100+ dats a year. The Fort McMurray Best Western competes with ANY hotel I've stayed at whether it be in Long Beach, Daytona Beach, Orlando and Houston. The staff care, the waitress care and that makes me care! The only problem is their usually booked so if your planning a trip - don't wait to book the BW in FM

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning N3126GAdennish, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and they will be shared with our entire team. We are so glad that you enjoyed your stay with us and for anyone who is on the road 100+ days a year you really should be able to relax at the end of the day and we are glad that we were able to help out in any way. It really means a lot to us when you wrote " the staff care " - we take great pride in our Hotel and our service, we truly do enjoy coming to work each day. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. We hope you are enjoying your weekend ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent hotel and amazing Quinoa Cakes"

5
04/08/2017

Great hotel to stay in Fort McMurray. Excellent staff throughout the hotel, extremely comfortable rooms, quiet, and amazing their fresh menu and Wednesday BBQ will surely impress you. Even as a vegetarian I enjoyed my new favorite food - Quinoa cakes. Highly recommend the hotel and the food!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Hi Sherri H, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. We are pleased that you enjoyed your stay with us. Our culinary team will be happy to hear your great comments about the menu and they will be happy you found a new treat - the delicious "Quinoa Cakes". It makes our day to know that you will recommend our hotel to your friends and family. We look forward to welcoming you back as your travels allow. We hope you are enjoying your summer ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Stay"

5
04/08/2017

rooms are large and clean. staff is friendly and helpful hotel is new and is north of the city on the road to the plants breakfast had a large assortment for a buffet and the chef will also make what you want if you ask them. there is also a grab and go area for lunch or a quick breakfast to take.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Q4373OCmarkt, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Thank you for the great review, we really appreciate it ! As a team, and that covers everyone from the kitchen, housekeeping and the front office appreciate that you chose to stay with us, we greatly appreciate your loyalty. We believe that one of our greatest features - if you were unable to make the complimentary breakfast with omelets made to order, you can also pre order the night before and get a hot breakfast to go - it really is a great way to start the day. We look forward to welcoming you back as your travels allow. Hopefully you are getting to enjoy the summer weather as much as we are. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Bestwestern Ft McMurray"

5
04/08/2017

Great place to stay, all the staff make you feel like you are at home. Food and Beverage is top notch, with the serving staff very friendly and accommodating. The housekeeping staff is friendly. My overall experience at this hotel is very satisfying and enjoyable.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Brent M, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We love your great review and it really does make our day. We could not ask for anymore than " very satisfying " and " enjoyable " - at the end of the day if you are able to relax and enjoy your stay with us then we have succeeded. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. We hope that you are enjoying the summer weather as much as we are. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Exceptional"

5
31/07/2017

One of the best hotels stays in my life. The hotel is clean, up-to-date with everything and in a quiet location. The staff friendly and helpful. The buffet breakfast was great, so much to choose from. We will return.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning l0vinglife2day, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the awesome review and we will share it with our entire team. I am so glad to hear that you enjoyed your stay, it makes it easier to be on the road when you can totally relax at the end of the day. Our culinary team will be pleased to know that you enjoyed your complimentary breakfast - and I agree 100 % that we have the best breakfast of any hotel in the City. We look forward to welcoming you back as your travels allow. We hope you week is off to a great start ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Amazing staffs and best room services"

5
28/07/2017

I stayed in this hotel from February to March 2017 for about 5 weeks. I find this hotel to be one of the best western hotels I have lodged in the whole of Canada, the staffs are amazing. One of the staff named Millie went over and beyond the call of duty to assist me with my luggage and ensured I was comfortable when I checked in. I will always recommend this hotel to anyone visiting the Fort McMurray area. Great hotel, keep up the good work. What I like best about this hotel is their Monday to Thursday Buffet, I wish they can extend it to all days of the week. The food is very nice.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning adia915, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really appreciate the kind words and the great review but more importantly we are so happy that you enjoyed your five week stay with us ! Our culinary team will be pleased to know that you enjoyed the dinner buffets. It was a long time to be away from home for sure and we are glad that we made that time away a little more comfortable for you. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. We hope your having a great summer ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"VIP of the Week"

5
28/07/2017

Upon my recent check-in I was greeted by the always friendly staff with the surprise of being selected VIP guest of the week! I stay at this hotel because of the staff and very comfortable and clean accommodations. VIP treatment includes an underground parking stall next to the elevator, complete with red carpet, room upgrade to a suite, gift basket, fruit tray and complimentary drinks and food in the lounge during your stay. Oh yes, and one free night stay! Awesome surprise to be greeted with. Just another reason to become a Diamond Plus member!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning ndpalmquist, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Your comments are appreciated and they will be shared with out entire team. Congratulations on being selected as our VIP of the week, we wanted to do something for our guests to show that we really do appreciate and value their business. We know that there are many options to choose from in the City and we are happy that you continue to choose our Hotel. I appreciate the reasons why you select our hotel " friendly staff " and " clean and comfortable " - we really strive hard to ensure that happens for each and every guest. We look forward to welcoming you back to the Best Western Plus as your travels allow. We hope you enjoy your weekend ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent"

5
28/07/2017

Great staff, friendly and comfortable place to stay. highly recommended. clean and comfortable rooms, quiet also. Clean and fancy washroom in rooms. Food buffet and other menu food great also. highly recommended place to stay in your travels.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning danielmA1220SX, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really do appreciate the kind comments and they will be shared with our entire team. We are happy that you enjoyed your stay with us and it really means a lot to us that you would recommend our Hotel to your family and friends. We look forward to welcoming you back to the Best Western Plus as your travels allow. As July draws to a close we hope that you are enjoying your summer ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best place to stay in Fort Mac"

5
27/07/2017

This hotel is comfortable clean and modern. It is a great place to stay if you have to travel to Fort McMurray. The hotel location is close to the edge of the city making it easy to get to the oil sand sites.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning DI469JFscott, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great review and more importantly we are happy that you enjoyed your stay with us. What stands out to me in your review is " clean " and " great place to stay " we really could not ask for more than that ! We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. We do hope that you had a great week ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Nice staff but a little gready"

4
25/07/2017

Ask to change some usd and one staff member offered to take them 15% off price... so i said no. Other than that they were nice, i arrived late and gave me some pizza places i could order a pizza from... pepperoni... Good beds and pillows, nice spacious room, good bathroom, clean... everything ok.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning RicardoLeonIrastorza, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate the feedback and I will share it with my entire team. I am very disappointed to hear what happened while you were a guest here at the Hotel, if you can provide additional information it would be greatly appreciated, I can be reached at 780 793 3660. Due to the fluctuations in currency we are not able to make exchanges, we would much rather have you drop in to the bank so that you do not lose out on the exchange. I am unsure as to why any of our team would make a counter offer and I can assure you that the issue will be corrected today. Hopefully you will return so that we can show you the hospitality that we are known for. We hope you are having a great week. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best Western Plus Fort Mcmurray"

4
25/07/2017

Brand new facility, All rooms are new and clean with Microwave fridge, dish washer and Radiant Smooth Glass Cooktop, Great service, very clean, Closer to site, Good breakfast, The wait staff was polite and helpful, but no swimming pool

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 812olabodea, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and they will be shared with our entire team. I am pleased that you enjoyed your stay with us and that our team was both " helpful " and " polite ". We do not have a swimming pool, we do have the individual steam rooms which are really amazing way to relax at the end of a long work day. Based on surveys prior to building our guests did not have any interest in a pool but they did want the larger guest rooms so we went in that direction. Hopefully not having a pool will not stop you from returning. We look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best western Fort McMurray"

5
17/07/2017

Excellent stay, pet friendly hotel. The service was excellent and the hotel was very clean and included complimentary breakfast buffet. My husband had to leave earlier than the buffet started for work and they offered a breakfast to go to be picked up at any time requested the day before.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning kelseyl4, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our team. I am glad that you had an " excellent stay ", our team will be really pleased to hear that. When a guest writes that the hotel was " very clean " and that the service was " excellent " - we really could not ask for more than that ! I am glad that your husband was able to take advantage of our Hot Breakfast To Go, it is rough leaving the hotel that early and I know to be able to grab that Hot breakfast and go really means a lot. We look forward to welcoming you back to the Best Western Plus as your travels allow. We hope that your week is off to a great start. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"BW in Fort McMurray"

4
17/07/2017

Great stay, no bath tubs but nice large showers. Stayed on business for one work week. 5 - 10 min drive to downtown FMM. Underground parking for winter. Great breakfast included. Very friendly and helpful staff.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning mikemA3936WH, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our entire team. Our hotel is only has the showers to offer, prior to building and doing survey after survey within the market, our guests repeatedly told us they wanted the large custom showers, looking back I wish we had kept a couple just for the guest like yourself who finds the tub relaxing. I am not sure if you were able to take advantage of our steam rooms in the fitness center, it is another great way to relax after a long day. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. We hope your week is off to a great start. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Hotel, Fantastic Breakfast"

5
15/07/2017

I've stayed at this hotel numerous times and I enjoy it every time. Great breakfast and very nice, helpful staff. The rooms are very nice, well laid out, and always clean. It's location is a little out of the way, about a 5 minute drive from downtown, but that is a bit of a benefit as you're away from traffic and a little bit closer if you have to go to Suncor or Syncrude.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning joni224, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. We are pleased to note that you are a return guest, we appreciate your loyalty, we know there many other places to stay in Fort McMurray and that makes us value your business even more. " The very nice , helpful staff " comment will have our team smiling for sure. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. We hope you week is off to a great start ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best of the Best"

5
14/07/2017

Have to say we stay in a lot of hotels but the staff here are the Best all around . Alisha at the front desk was Awesome , she checked in on us to make sure everything was up to the high standards of this hotel . The restaurant staff , front desk , the Chef , housekeeping , all take great pride in making your stay here the best . I needed a 5 gallon water jug filled and the maintenance man filled it for me and insisted he pack it out to my truck for me . Thx ! The breakfast here is the best all around , during certain hrs in the morning he will make to order omelettes which is awesome . Restaurant food was great and plenty of it . The rooms , beds , decor , bathrooms , kitchenettes are modern and comfy . There is underground parking here , a gym , small store area with all your needs plus sandwiches , salads , etc for a good quick lunch . The lounge seems to be a great spot to visit with friends or a casual meeting with modern flare . Stay here for the Best of the Best in customer satisfaction from the Staff !!!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Ron S, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Wow, we honestly could not ask for a better review, thank you for the very kind words you have offered. You are 100% correct when you note that each employee takes great pride in making your stay a positive guest experience, it's not just our training, it is the reason we come to work each and every day. Our entire team including our maintenance team will be so pleased to read your amazing comments later this morning during our meeting. Thank you again for choosing to stay with us and we look forward to welcoming you back to the Best Western Pus Sawridge Suites in Fort McMurray. We hope you have a great week ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best hotel in Ft.Mcmurray"

5
13/07/2017

1st time stay at this hotel on business.Excellent hotel with all amenities in place Greatest asset is the staff from front desk,housekeeping and restaurant which I attribute to great leadership which walks the talk.I am an international traveller and I see quality when I stay here.This facility represents western hospitality at its best and thereby represents the Best Western flag very well.Easily a BW Premiere Congratulations to the owners.Give your staff a raise

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Afternoon HotelieR118, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We are blown away by the great comments, our team will be both excited and very happy when they read your review later today. We consider it fun when you have a team of people who genuinely love to come to work each and every day to serve our guests, no two days are alike which adds that element of surprise that truly does keep us on our toes. Given how often you travel it really means a lot when you talk about the Best Western tiers and note that we could easily be a Premiere ! I honestly do think I have a great team and we do have great owners, who I know within the next couple of days will have read your review and my response. It would be our pleasure to have you stay with us again should your travels bring you back to Fort McMurray. We wish you a great upcoming weekend ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"The hotel is new and really well setup/designed specially the rooms"

5
13/07/2017

But the beast thing is the great service they have and the always smiling and greeting staff. I am not a breakfast person, but they had one of the best breakfast option(s). I will easily say that its the BEST in Fort McMurray and one of the best elsewhere. Keep it up!

"GREAT STAY"

5
13/07/2017

Beautiful hotel .Very modern and staff were extremely well trained in customer service.Would stay there again without a thought.Loved the doorbells outside the doors which also serve as the "do not disturb"(in red) and the "clean room"in green.Room was exceptionally clean and very modern with microwave, induction cooktop,and dishwasher.Bathroom was very large with huge glass door shower.

"WOW!"

5
12/07/2017

This hotel feels brand new. Staff is friendly. Ammenities are very nice. Fitness centre is large and well equipped. Hotel breakfast (included in my stay) offered a large variety, including Healthy options.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning robertgG8811EE, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really appreciate the great comments and we love the "WOW". It really does make our day to know that you enjoyed your stay with us, our goal is to have each and every guest that walks through our doors leave our Hotel after a having a positive guest experience. Our team strive daily to ask our guests what we could do to make their stay better because we genuinely want their response. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. We hope that you are having an amazing week ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Very nice place to stay, very clean, new, excellent staff."

5
10/07/2017

Good location , only thing is, it is away from local business, grocery stores, restaurants ect. Their is a restaurant in the hotel and dinning area. Never been to Ft. Mac before these stays, and I am staying here for the second time.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Heck B, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great comments and we will share them with our entire team. We are happy that you chose to stay with us a second time, we do truly value your business. There is one thing I feel really bad about, it seems that during check in we missed out on welcoming you to Fort McMurray for the very first time, at that time we should have explained the area to you so that you would have known that at the top of the hill in Timerberlea there are grocery stores and restaurants and you can be there in less than 5 minutes from the hotel. I apologize that we missed that step. We do look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Comments"

5
04/07/2017

The rooms are clean and very comfortable. The hotel staff is very professional and friendly. I would highly recommend it to people looking for a comfortable and stress free stay. A must stay place for everyone.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning aslammb, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our entire team. I really am happy to read that you found your stay with us to be " comfortable and stress free " At the end of the day that is what we want for every guest that comes through our doors ! We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"You've Got To Stay Here!"

5
04/07/2017

Simply the BEST hotel experience I've had in a very long time! A new hotel, all 'rooms' are actually suites. Lots of tile and definitely contemporary/modern. Clean lines, lovely washrooms. The fitness centre is next to a superb steam room - definitely one of the hi-lites of the stay. The weekend brunch is amazing - appetizing food and the staff are friendly in the restaurant. The Reception Desk is very friendly and accommodating. The price was absolutely great value for the money!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Shirley L, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We truly appreciate the amazing comments that you are sharing ! Our team will be smiling all day when they read your review not to mention the awesome comment " best hotel experience " Our culinary team will also be pleased to note that you enjoyed brunch while you were here and that our team made you feel welcome. I am also very pleased that you found " great value for the money " Our team strives daily to ensure that our guests have that positive guest experience and unlike other hotels if we fail to meet your expectations we want to know about it while you are still a guest so that we can resolve the issue for you. We look forward to welcoming you back as your travels allow. We hope you are having a great week ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Nice hotel"

4
04/07/2017

Overall the hotel and staff was good. The restaurant was a little pricy and slow service. The rooms are nice but not cheap. The girls serving breakfast were excellent and friendly probably one of the best breakfasts continental you will get included in your room charge

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 489jeremya, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your comments and we will share them with our entire team. I am glad that you enjoyed your stay with us. Our culinary team will be happy to note that you enjoyed your complimentary breakfast and we agree 100% that it is as you note "excellent" I would like to clarify that is so much more than a continental breakfast, a continental breakfast is typically only pastry and coffee while we offer a full hot and cold buffet with multiple stations for both made to order omelets and either french toast or pancakes. I apologize that you had to wait while you were in the restaurant and I can assure you that I will look into why our service levels were not where they should have been. We hope you are having a great week. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Top notch"

5
29/06/2017

Overall I found this facility and staff service very excellent, speedy check-in and out, hotel cleanliness was stellar and room very comfortable and clean, had a very restful stay. Close to areas I required for business

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 429keenanw, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really do appreciate your great comments and we will share them with our entire team. I am glad that you were able to relax and rest up while you were here, it makes heading out the next day for work a lot more tolerable ! We are the only Hotel north of the bridges or 7 minutes north of downtown and that really does cut some travel time out of your day if your work is on this side. We look forward to welcoming you back to the Best Western Plus Sawridge Suites. Have a great Canada Day Weekend ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent Business Hotel"

5
29/06/2017

This new hotel in Fort McMurray is modern and airy. Dining area is off the lobby and spacious. Rooms are crisp, clean, and great for the business traveller. I particularly liked receiving a text from the front desk asking about the room and if I needed anything. Nice touch!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Marie D, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Your glowing comments made my day for sure ! I am happy to know that what we offer is exactly what you needed while you were here, travelling for business. We really appreciate that great feedback regarding the texting, it really is just another way for us to keep in touch with our guests, you can ask for pretty much anything over that text and our team will do their very best to make it happen ASAP ! We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. We hope that you have an amazing Canada Day weekend ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Sawridge"

5
29/06/2017

Excellent place, splendid service and ambient. The rooms are exceptional. It was a wonderful experience to spend time in the lounge, with prompt service and clean environment. It is the preferred place for my company.

"Very NIce Hotel for the price"

4
26/06/2017

Great hotel at a great value. Rooms are extremely nicely appointed with everything someone would need, even on an extended stay. The restaurant is like a chip wagon trying to pass as fine dining. Get a real menu for your guests. We are not in down town New York.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning patrickwS1925IH, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your comments and they will be shared with our entire team. I am honestly puzzled by your restaurant comments, we are a buffet restaurant with a small menu and dinner specials which is not even close to fine dining. The size of the menu is based on what we are able to do from a very small kitchen. Everything we provide is shown in great detail on our website so that our guests are aware of what we offer in each and every outlet within the hotel. We hope you week is going well and we wish you the best on your travels. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Never Disappoints!"

5
26/06/2017

I highly recommend the Best Western Plus Sawridge in Fort McMurray! Exceptional service, great amenities and the rooms are spacious, clean and stylish. Always a great night sleep and I feel safe. I always stay here and it never disappoints!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 202celesteb, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the AWESOME comments and we are happy that you are enjoying your visits with us ! You really made my day when you wrote that you get a " great night's sleep " and that you feel " safe ". If anything ever comes up that you need assistance with please do not hesitate to reach out to me in my office at 780 793 3660. We hope your having a great week and we look forward to welcoming you back to the Best Western Plus Sawridge Suites ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Service +"

5
20/06/2017

A well appointed hotel with a friendly and knowledgable staff who are always willing to help/solve problems. Front desk staff are very good at what the do. Good complimentary, hot breakfasts also. Yes, stay here!

"Clean, comfortable, friendly and safe"

5
19/06/2017

For anyone looking to stay in YMM on business this hotel offers everything you need. It's just a little past the downtown core, which for me creates a bit of a space after a long day. The staff have always been helpful and friendly, and I feel secure there travelling as a single woman. The kitchenette is well-equipped and eliminates the need to rely on eating out all the time.

"Hotel Stay"

4
16/06/2017

This hotel is very nice and has a full kitchen if you like to cook including a dishwasher. The staff is very friendly and helpful. It is expensive and does charge an additional large amount of money when you check in for incidentals. I did not like this and it would have been better had they told me this upfront instead of at the time of check in. It is expensive for what you get but then again everything in Fort Mac is expensive and way over inflated in price.

"Outskirts of Ft Mac"

4
13/06/2017

Very nice hotel with great rooms that include kitchen. Location is past confederation opposite Suncor Business Centre so convenient if your working at Suncor or Syncrude. Evening food offerings are pretty basic.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning peterkmrf, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the feedback for sure. It always makes me smile when guests think we are on the outskirts of Fort McMurray, we are on the side of the bridges where the majority of the population of Fort McMurray lives. We are less than 7 minutes to downtown Fort McMurray. If you ever have the chance I would love to know if location was the reason for the rating of 4 out of 5. We are a team of professionals that are always striving to make things better for our guests, if there is something specific that would take us to a rating of 5 in your eyes please let me know. My direct line is 780 793 3660. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"The best Best Western in the world"

5
12/06/2017

I was so impressed with how well the staff is trained. Everyone knows what they are doing. Everything' works like a Swiss clock, just perfect! Food in the restaurant is to die for, the room is spacious, the bed is so comfortable along with the pillows. The atmosphere in the hotel is very lovely, friendly and happy. The best Best Western in the world! Thank you!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Janneta Z, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. Wow ! We loved your review and we could not ask for any better ! We are thrilled that you enjoyed your stay with us and that you would recommend us to your colleagues and friends. We truly love guests like yourself not just because of the amazing review but because we are so appreciative of any feedback at all ! Hopefully we will get to welcome you back to the Best Western Plus in Fort McMurray as your travels allow. We hope you are having an Amazing Week ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Place to Stay"

5
12/06/2017

It is a nice new clean hotel. The staff is very friendly and accommodating. The food was really good reasonably priced and they have a wonderful breakfast buffet. I always stay at Best Western hotels.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Colleen, Thank you for taking the time to review The Best Western Plus Sawridge Suites in Fort McMurray. We truly appreciate your kind comments and they will be shared with our entire team. I am so glad that you enjoyed your stay at our hotel, and I am pleased to note your loyalty to Best Western Hotels. The summer promotion alone is reason enough to sign up for Best Western Rewards ! Our culinary team will be pleased to hear your comments on their offerings and we agree 100% that our breakfast buffet is indeed "wonderful" as you say. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Accomodating Accomodations!"

5
10/06/2017

My experience with the Best Western Plus in Fort McMurray was awesome! The room was so comfortable, clean and spacious - slept like a baby! The customer service is amazing! The hotel is peaceful and quiet! I look forward to my next stay!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Rae-Ann H, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really appreciate the great review - it made our day for sure ! We agree that the size of the room makes it perfect for spreading out and relaxing during your stay. 100% customer satisfaction is truly our service goal and we do realize that some guests just want to do their thing and we respect that - thank you personally for interacting with us, we appreciate that. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Have a great week ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Very good was pleased with my stay would recommend this hotel"

5
09/06/2017

I would stay there again and would recommend this hotel Very clean and pleasant and good staff the restaurant good food pleasant staff and clean organized Would stay there again I give this hotel a five star

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning U4699PDlauriem, Thank you for taking the time to review the Best Western Plus Sawridge Suites. in Fort McMurray. We do appreciate the really awesome review but just as important to us, you tell us that you would recommend us - that means a lot ! I always look through each and every review for key words and the one that truly makes my day is when a guest writes as you wrote "clean" in your review. We would welcome you back any time that your travels allow. We hope you have an amazing week ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Good Hotel with Included Breakfast"

4
31/05/2017

Rooms were comfortable, check-in was smooth and efficient, and breakfast buffet was good with plenty of options. It included a kitchenette and will all the utensils you would need if you were staying for an extended visit. My two issues in contrast are so minor! It is in the middle of nowhere...After spending time on a plane then in a meeting I would have liked to go for a walk but there is really no where to go! In the middle of an industrial area. The second is just as minor - the pillows - all four on my bed were horrible - at least for me. I like foam and none were firm and foam...otherwise a good hotel.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Dean S, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the review and any time we read "comfortable" and "efficient" and " a breakfast buffet with plenty of options" - we really could not ask for any more than that. We are located in an eco industrial park that pretty much closes up for the day at 5:00pm so you could have walked for hours without getting lost but you also get the peace and quiet to enjoy your evening inside or out. To say we are in the middle of nowhere is a bit of a stretch, we are located north of the bridges mid point between Thickwood and Timberlea where 70% of the population of Fort McMurray lives. Driving up into either area will give you any of the restaurants and services you may need. We are also less than 7 minutes to the downtown core of Fort McMurray. We look forward to welcoming you back if you choose to stay with us again and if you would like us to purchase a specific pillow for you for your stay we would be more than happy to do so. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great hotel"

5
23/05/2017

Check in was a breeze and staff was super friendly. I liked how they check up on you via text messages throughout your stay to ensure everything is ok. Room was amazing, so nice. Lots of pillows and the bed was comfortable. They accommodated my dog well also. We didn't get a chance to enjoy the complimentary buffet breakfast or the restaurant but it smelled so good every time we walked through. The hotel was very modern and new and we thoroughly enjoyed our stay. The location is a bit odd in an industrial area, but once you're inside the hotel you'd never notice. It wa

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning ashleywK6101MA, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your kind comments and you really made my day when you wrote that our team was "super friendly" I am glad that you like the text messages, you have the heart of the Hotel in your hands, it really is an easy way to get fresh towels, have something from our 24 hour market delivered to your room, we will even deliver ice directly to your room from just that text message. We hope to see you again soon and that you do get to enjoy the complimentary breakfast buffet with made to order omelets and much much more. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"My weekend stay"

4
23/05/2017

New and clean facility. Large rooms with large bathrooms. Helpful staff that goes above and beyond. Wifi and ice machine weren't working though :( however they offered an Ethernet connection If necessary to help accommodate. Good location for my purpose. Quick to downtown.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning pob293, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Thank you for the honest feedback, we truly look for reviews like yours to go back and figure out where we went wrong and fix it so that it does not ever happen to another guest. With regards to the internet I personally went back through the daily reports and there were no outtages in the last 14 days, what was needed was for someone to walk you through setting it up on your computer and I apologize that it did not happen that way but it appears my team took the easy route and offered you the ethernet cable which connects you to our hard wired internet and offers the no fail solution. Hopefully we will get to welcome you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. I would also like to have you call me directly at 780 793 3660 so that I can resolve any problems you may encounter while you are a guest here at the Hotel. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Perfect Stay"

5
23/05/2017

I travelled here for the weekend to see my boyfriend, who is working in the Oilsands. The location is right on the north end of the city, in a small industrial park, which is kind of strange, but it was very nice and quiet and my boyfriend appreciated that it wasn't too far from his camp. It was also nice to be away from the "nightlife" in downtown Fort McMurray. The hotel itself is very nice inside! There is a 24-hour little convenience store right by the front desk with lots of food and toiletry kinds of items, and a nice bar and restaurant. The staff at the front desk were very friendly and knowledgeable, especially Alisha. The room was beautiful and clean, and very well appointed! A big shower, a kitchenette that is bigger than my own kitchen at home (and a lot nicer), and a nice firm bed. Everything was spotless and modern, we were both really impressed with the quality. I definitely plan on staying here next time I come to visit! It's also definitely worth signing up for the free Best Western Rewards on their website, the preferred rate you get is much much better than what is offered otherwise!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning CynicalHolly, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We agree 100% that the location is very quiet and at the end of a tough day our guests don't want to hear exterior noise or nightlife noise, they want the restful relaxing sleep that we offer. We are happy that you enjoyed the extras that we do offer. The best comment that any guest could make is that we are "beautiful and clean". You are right on the money with the best available rate, you will always find that on the Best Western web site. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Great Hotel with good location"

5
16/05/2017

Stayed in early May for 7 nights. Very pleasant, professional and well trained front desk staff. Clean, well appointed rooms with comfortable bedding and lots of chairs. Too bad they don't offer hot breakfast sandwich before 6, however the bag breakfast is nice touch!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Gord H, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your great comments and we will share them with our team. There may have been some confusion with the breakfast to go, if you sign up the night before you get a full hot breakfast to go that is ready with your name on it any time after 5:00am. That hot breakfast to go changes every day so that our guests also see variety in their breakfast meal and that is also complimentary. I am happy that you enjoyed your seven day stay with us, I know there are many choices in Fort Mc Murray and we are happy that you chose to stay with us. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort Mc Murray. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort Mc Murray

"Great hotel in Fort Mac"

5
16/05/2017

Not the most convenient location because it's north of town but a very comfortable and well run location. Comfortable rooms with great service and an awesome breakfast buffet. Rooms are spacious and most feature a kitchenette.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning ITMRepBC, Thank you for taking the time to review our Hotel. We really do appreciate the great comments that you have shared about your stay. We agree that the rooms are very comfortable and welcoming to anyone who is on the road for either a day a week or a month at a time. Our culinary team will be pleased to read that you note "awesome breakfast buffet", it really is the best way to start your day. When you talk about location I think that the perfect location depends on where you need to be in the morning - if you are heading downtown in the morning it takes 7 minutes from our Hotel, if you are heading out to one of the oil sands sites our location cuts 1 hour a day of travel from your schedule, getting you back to your hotel to relax and enjoy the evening. Even visiting family, over 60% of the households in Fort Mc Murray are north of the bridges which makes it then a 5 minute car ride from the Hotel. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort Mc Murray

"Beautiful stay"

5
15/05/2017

From beginning to end of my stay... I had en experience I have never had before... Hospitality is fantastic. Being a long term customer of the past Sawridge, this one has just stepped it up. Other hotels in the Municipality of Wood Buffalo have rates that far exceed this hotel, and the quality is nothing comparable.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning coriej51, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I absolutely loved your review ! The fact that you "loved" the hospitality shown by our team will have me smiling all day !! We appreciate your loyalty to Sawridge and now to the Best Western Brand, we know there are a lot of choices in Fort McMurray and we are pleased that you have chosen our hotel ! We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"A great hotel"

5
14/05/2017

Great place! Clean , comfortable and the staff where very helpful!! A great breakfast menu, great gym, sauna etc! Full kitchen suite, washer and dryer , full suites!All round a winner!I will certainly book here again!

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good jillybean2u, Thank you for taking the time from your busy schedule to review our Hotel. We appreciate your very kind comments and we will share them with our entire team as a learning tool for what is working and what needs to be addressed. I am always pleased to read a review where a guest starts off with "clean" and "comfortable", that tells me that we really were able to make this your home away from home while you were travelling. We look forward to welcoming you back as your travels allow and if there is anything that I can do prior to or while you are here please just let me know. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent Experience"

5
07/05/2017

I was very impressed with the quality of this hotel design and layout. The customer service was excellent. The rooms were large and offered a very modern fill. I really enjoyed every minute of my stay. I hated to leave so soon and I am looking forward to my next stay.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning jamessT8557DD, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the very kind comments and we will share them with our entire team. It really makes my day to read your review and to know just how pleased you were with your stay at the Hotel. You note that the customer service was excellent and that tells me we are certainly headed in the right direction with our training programs. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"My Stay"

4
03/05/2017

Just great. The kitchen, however, is WEAK! The room excellent, The staff excellent, Except for the Restaurant guy tried to tell me service was slow because it was so busy! Room was half full! Take that away and my stay was GREAT

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 323terryr, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the review and your comments. I am sorry that we were unable to meet your expectations. When a restaurant fills, even to the half capacity you noted, with all guests coming at the same time, it will take time to serve every guest, that happens at every restaurant not just at our establishment. Kiersten was able to reach out to you directly for additional feedback and we appreciate that. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent Stay"

5
02/05/2017

The hotel was clean - the rooms were nice, bright, clean and comfortable. The staff were fantastic, the buffet food was great. Overall, if you're planning a trip to Fort McMurray for work or pleasure, I'd recommend this hotel.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning tonywG5009YU, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really do appreciate your kind comments and we will share them with our entire team. We could not ask for a better review, when a guest tells us that our guest suites are "nice", "bright", "clean" and "comfortable" ! We are pleased that you did enjoy your stay. You are the reason why we come in each day, to work towards a positive guest experience for each and every guest that walks through our doors. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"First choice"

5
01/05/2017

New hotel; modern decor with all the amenities including kitchenette for times you wish to make your own meals. Staff are terrific. Beds are comfortable. What more is there...will definitely stay here again (two stays the last month).

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning Steve M, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really appreciate your kind comments and we will share them with our team. When you chose the words " terrific staff" and "comfortable beds" that really did make our day - when you are on the road that really is what you look forward to when you arrive at your Hotel and I am happy that we are able to offer exactly that. We also appreciate the fact that there are numerous hotels in Fort McMurray and you could have chosen to spend your money at any one of them - we really do appreciate that you have chosen to stay with us. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Feels Like Home"

5
01/05/2017

I enjoy staying at BW because of how I am treated by the staff and the cleanliness of the hotel and the rooms. I stay in a hotel for business purposes but its like being on vacation when I get to the hotel...that sums it up.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning nelsonb986, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and they will be shared with our entire team. You note that staying with us is like being on vacation - that is my new goal, to offer that experience to every guest that walks through our doors. It really is a lot more pleasant to be on the road when you enjoy the Hotel you have chosen and we are really pleased that the Best Western Plus is your home away from home. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Clean & professional with friendly service"

5
01/05/2017

This was my first trip to Fort McMurray and was thankful it was arranged for staying at this hotel. Staff, food and facilities are great. As this was a business trip, the location to Oil Sands market was perfect! Could not be more satisfied with the experience.

Paul J, General Manager at Best Western Plus Sawridge Suites, responded to this review
Good Morning 395wymanw, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and they will be shared with our entire team. We are glad that you were able to stay with us and we agree that the location is just about perfect. We always want our guests to feel welcome and at home and your review tells us that we are going in the right direction, we are always learning and changing the way we do things based on the feedback from our guests. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great place to stay!"

4
25/04/2017

The service was great! Breakfast was fantastic! Bed wasn't all that great for comfort, but lots of fluffy pillows, bring your own flat one if you like that kind. Nice and clean, fairly new hotel. Not the best place for quick in and out because of location, but worth it for what you get. Looking forward to staying again. Two thumbs up!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning angelatQ5541MD, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your kind comments and most importantly I will share them with our entire team. I am glad to hear that you thought the service was great, I am also really happy to know that you thought breakfast was fantastic - our culinary team will be pleased for sure. I was honestly unsure as to what you meant about the quick in and out, the length of time you spend at our intersection on to highway 63 is the same as every other intersection and from there you are two minutes from our front door. We are really pleased that you will be a returning guest and if there is anything that we can do to make your stay more enjoyable, please just let us know. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Frt Mac"

5
22/04/2017

Hotel by far the best in town and maybe in Alberta great service and breakfast was amazing well worth it. Well thought out layout if hotel which includes heated underground parking. Store front full of many items to enhance the stay. The rooms have kitchens with all the amenities.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning 243toddw, Thank you for taking the time from your schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate the very kind comments you have made and I will share them with our entire team, it is important to us that everyone on our team understands what our guests think is great and what areas our guests think needs work. Your comments "best in town" and "maybe Alberta" are really great but the part of your review that really makes me smile is when you note "great service" - that is what we strive for each and every day we come to work. I am glad that the layout of the Hotel and the 24 hour Market and the underground parking are all amenities that you appreciate and make it easier for you after a long day of work or travel. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Gymnastics Competition"

4
21/04/2017

Had a quick trip to Ft. McMurray with my son for a gymnastics competition. Hotel is clean and functional for the 2 of us. Full kitchenette and everything is new! 2 TV's in the room wasn't needed but great for multi-channel surfing. The only issue was the room was cold and took 7-8 hours to warm up... a little weird. And they only offer king beds and no double beds? Would have been nice to have our own beds but we shared. The hotel has a generic restaurant with an ok menu but don't expect much more than bar food for dinners. That said the pizza was actually really good. Great staff all around, everyone was friendly and will to help when asked.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning BKNJS, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your comments and I will share them with our entire team. I did want to clarify your comments on our beds, we offer queen beds and king beds in each of our suites however we do not have two beds in any of our rooms. This decision was made after much market research prior to the Hotel opening the doors two years ago, the result of that research is that guests staying in Fort McMurray wanted one bed, larger work surfaces, multiple closets and walk in showers just to name a few items and we delivered on each and every one of those requests. We are sorry that you had to share a room, our room layouts with bed sizes are all listed on our web site including virtual tours so that our guests know exactly what they are getting before they arrive. I am pleased that you note "the great staff", we appreciate that. We hope that you enjoyed the quality family time you had during the gymnastics competition in Fort McMurray and we look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Place to stay in Fort Mac"

5
19/04/2017

This hotel is by far the best place to stay in the Fort Mac area. It is modern and convenient at a reasonable price for what you get. It is minutes from the DT core and easily accessible to highway if traveling to the mine sites north of town.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Crystal C, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Your great comments really have made my day and I will share them with our entire team. I am extremely proud to be surrounded daily by a team of hospitality professionals who really enjoy making sure that our guests have a positive guest experience. We look forward to welcoming you back to the Best Western Plus Sawridge Suites and to Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Stay again in a heartbeat"

5
19/04/2017

Terrific place to stay, the suite was quiet, clean and very welcoming. Staff went beyond to be helpful and accommodating. Its the Best!!!. A ways out of the downtown core yet close enough to all amenities provided you have a vehicle/car yet not too far.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Peter B, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. I really do appreciate your kind comments and I will share them with our entire team. We really could not ask for any better comments from a guest " quiet, clean and very welcoming" - your comments really do say it all. I am pleased that you noted while we are not downtown we are a mere 7 minutes to the downtown core and as you pointed out we are close to any of the amenities that Fort McMurray has to offer. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus Sawridge Suites. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Place & Friendly Staff"

4
17/04/2017

Love this hotel, great suite amenities if you want to eat or prep food in your room. Hot breakfast is a fan favorite with a good variety for all age groups. Staff that is top notch, who offer quality service without being overbearing.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning juliefp3739JR, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Thank you for your kind comments, I will share them with our entire team. We agree with your comments on our complimentary breakfast and our team takes great pride in making the changes that our guests want to see. We like to think that we are always in the background of your visit, making sure that you have what you need but also standing at the ready to assist you should the need arise. We look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Nice comfortable and clean"

5
09/04/2017

Rooms were very clean and usable. Front desk services was great. Nights were nice and quiet and beds comfortable. Would definitely stay at this location again in the future. Highly recommended, free breakfast to add.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon x1621MIpeterI, Thank you for taking the time from your busy schedule to review our Hotel. We always love to hear that when a guest leaves: A. The guests thoroughly enjoyed their stay with us as you did. B. The guests note that they will be back as you did. C. Not only will the guests be back but they highly recommend our Hotel, as you did. That really is the best feedback that we could ever hear, so thank you for that ! Service is the key and I am pleased that our team provided the level of service that makes you want to come back. Breakfast is always a great way to start the day and we take great pride in the complimentary breakfast that we offer each and every day. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Highly Recommend"

5
09/04/2017

Great rooms and facilities, very courteous staff. I would highly recommend this hotel. This is the nicest hotel in Fort McMurray, breakfast was outstanding, food is excellent. A little out of the way, but well worth the little extra drive.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning 107donaldk, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I am really pleased to hear that not only did you enjoy your stay with us but that you would highly recommend us to your friends, we really appreciate that. Our F&B team will be happy to read your comments on the outstanding breakfast and excellent food. When you say out of the way, I always like to clarify that we are only seven minutes from the downtown core so that our guests do in fact get the best of both worlds. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray.

"april fools, but this review is not"

5
07/04/2017

Gail is da bomb. Brand new which is also da bomb. Rooms are roomy with kitchenette which is da bomb. Breakfast is fantastic which is another word for da bomb. Touchless key entry, is super neat, which is also da bomb. Elevator security, makes me feel safe when sleeping, da bomb. Can't wait to stay here for work as much as possible, da bomb. RIP Super 8. Fort MAC STRONG!!!!!!!!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning 659tannerm, Thank you for taking the time to review our Hotel. We think your review is "da bomb" and we certainly appreciate your kind comments and we will share them with our entire team. Gail will be pleased to note that you were happy with the service levels provided by the team at check in and check out. Our culinary team will be really pleased to hear that you thought our complimentary breakfast was fantastic - we agree 100 %. All of the items you note in your review, key cards required for elevators and touchless key entry are all features that make our property one of the safest you will find. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great place to stay"

5
06/04/2017

This new hotel is the best in Fort McMurray. It offers everything with great staff and service. It is a bit out of the downtown area, but travel to and fro is very easy. Parking is available under ground which is a blessing in the winter months

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning 949melg, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We all appreciate your kind comments and they are shared on a weekly basis with every member of our team. I am glad to hear that you found it easy to get around while staying at our hotel, the common misconception is that we are in a remote location when it takes less than 7 minutes to be in the downtown core - so I appreciate that you are able to clear that up. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Business trip covered"

5
05/04/2017

Great location in regards to the main customers in the area, and the hotel does an excellent job of making sure your stay is great. Lounge / restaurant area is well thought out. Will stay here again, no doubt.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning F396KJrobl, Thank you for taking the time from your busy schedule to review our Hotel. Your comments are not only appreciated by our team but they also tell folks who are coming to Fort McMurray about the great experience you had while staying with us. The bottom line, I am glad to see is that you will be a returning guest when you need to be back in Fort McMurray - that really makes our team happy. It really does sound like a cliché but our customers, the folks who choose to spend their money with us are the reason we come to work each day. We look forward to welcoming you back to the Best Western Plus Sawridge Suites ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Location Great Service"

5
27/11/2016

I stayed many different hotels in Fort McMurray but this hotel is one of the best in Ft McMurray. Great location. Perfect Service. When you enter the lobby friendly reception welcomes you. Rooms are great clean. King Size mattress was really comfortable. If you wan to go sites in the morning you bypass most of the town traffic. I will definitely stay there again. Restaurant bar was great. I give 5 star for this visit.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Baris S, Thank you for taking the time to review our Hotel. I appreciate your kind words and I will share them with our entire team. I agree with your comments 100% - our customers are the reason that we as a team come in to work each and every day. We don't want you to have an ok stay, we want you to have a great stay and that is something we strive for with every guest. If something has gone wrong that I can fix, that is what I am here for, that is the reason I have my cell number printed for every guest to see at the front desk. I am glad that you enjoyed your visit with us and two things stand out to really make me smile "perfect service" and "clean". We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"New standard in Fort McMurray, AB"

5
16/11/2016

Spacious, bright and modern with excellent service. Raises the bar in Wood Buffalo region. Well managed with all the amenities one would look for. Rooms are as up-to-date as any I've seen in my travels.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning toddbv4963AP, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your kind comments and I will share them with our entire team as a learning tool to show what is working and what needs a little tweaking to ensure a positive guest experience. I am glad that you enjoyed your visit for sure and I agree 100% about the service levels - it is something that we as a team strive for each and every day that we come to work. We look forward to welcoming you back to the Best Western Plus as your travels allow and if at any time I can assist in any way please do not hesitate to reach out by calling 780 793 3660. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent Place To Stay In Ft McMurray"

5
31/10/2016

This is my new go-to hotel when working in the Ft McMurray area. Excellent staff are always courteous and ready to help, comfortable rmodern rooms with plenty of space, and great breakfast options make this an easy choice,

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon James B, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and I will share them with our entire team. I am really happy to hear that we are your new go-to Hotel in Fort McMurray, we know there are many Hotel options in the city and we are very pleased that you have selected ours as your new home away from home ! Although our Hotel is new, we are constantly striving to make our guests stay more enjoyable so stay tuned in 2017 for some exciting new changes and additions. We look forward to welcoming you back to the Best Western Plus ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Love this Place!"

5
24/10/2016

All i can say is what a great stay I had! 30 days straight here and not one day that I could complain. Well except the fact that I was tired from work. Other than that. The staff were amazing! Shout out to Kirsti, Brad (Bread) and Kelly!! Thanks for putting up with me! I will return!! That being said, everyone should give this place a go! Quiet, comfortable and brand new! The showers are amazing!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning ksummers2016, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your kind comments and I will share them with our entire team. Kelly, Brad and Kirsti will be really happy to hear that you were pleased with your stay. I hope you enjoy your break after 30 days straight but please know we look forward to welcoming you back to the Best Western Plus. We really do appreciate your business and your loyalty. If I can assist in any way prior to your arrival or while you are here please do not hesitate to let me know by calling my office at 780 793 3660. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Perfect stay"

5
14/10/2016

I can confirm all the positive comments about this place: new, clean, well located, direct access to highway. Only inconvenience by the moment is the limited options for dinning. But, just driving a couple kilometers you can find plenty options. I will return to this hotel for future travels to Fort McMurray.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Juan Carlos, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Thank you for the kind words you have offered about our Hotel. It is important that our future guests understand just how great our location is with regards to ease of access to Highway 63 ( 1 -2 minutes ), so we really do thank you for sharing that information in your review. We are really pleased to know that you do plan to return to the Best Western Plus during your next visit to Fort McMurray. If there is anything I can do to help please do not hesitate to let me know by calling 780 793 3660. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent hotel"

5
10/10/2016

This is a very new hotel and everything shines. The rooms are designed with a kitchenette in them for a long term stay. A sitting area and small table and 2 chairs are separate from the desk. Queen size bed with 6 pillows. I didn't try them all. The bar/restaurant had a buffet meal for the dinner and a limited menu to order from. A breakfast buffet was included in the rate. Overall an excellent experience

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon PrincessEurope, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind words and I will share them with our entire team. I am extremely happy to read your comment that "everything shines" - to be honest that is the best compliment that anyone could give to our team. Our goal with each and every guest that walks through our doors is as you noted, "overall an excellent experience" and I am pleased that you encountered that during your visit with us. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Hotel stay"

4
08/10/2016

A good and recommended place to stay. Overall my stay was comfortable. Hotel have a decent breakfast and a spacious parking lot. Check in check out were smooth.I would not hesitate to recommend this hotel.If you want a quality hotel with excellent staff in quite location and reasonably priced consider this.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon Mr. R Premkumar, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the kind comments offered in your review. Just in case you were not aware, in addition to the surface parking we also offer underground parking which certainly comes in handy on our colder nights of the year. Our team will be pleased to read that you noted "excellent staff" in your comments. As always we value the feedback from our guests and any suggestions that you have to move that review from a 4 to a 5 would be greatly appreciated. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Business Trip"

4
03/10/2016

I really like the new concept. The meals where above my expectations. The value for the dollar is very good. Staff is very professional and helpful. The room was above average for the price. This hotel might be missed by some as it is on the far north end of Fort McMurray, it is well worth the drive. I would say the nicest stay in the town.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon Steven M, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. Our culinary team will be pleased to read that your meals while staying with us were above your expectations. I am always happy to read when a guest notes that our team were both professional and helpful. Making life easier for you while you are on the road really is one of our top customer service goals. I agree 100% with your comment that our Hotel is well worth the seven minute drive from downtown. We hope to see you back real soon ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Who knew Fort McMurray had a NICE hotel?"

5
29/09/2016

Beautiful new hotel with everything you could possibly need to enjoy your stay and get a good rest, and enjoy your time. A little out of the way in terms of distance to town and irport, but it's as close to camps as you can get in the north, so that was convenient for a meeting I was attending up in the camps.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Andrew O, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and I will share them with our entire team. I am glad to hear that you enjoyed your stay with us, it really does make a difference after a long day at work. We are the only Hotel that is North of the bridges or North of downtown Fort McMurray and the greatest part about that is that we are still only seven minutes to downtown. Not to mention that staying with us instead of an area like Gregoire cuts 30 minutes of drive time each way, every day - and that means more time for you personally to relax. and enjoy. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus, we would love to be your new home away from home. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great place in fortmac!"

5
24/09/2016

I can't say enough good things about this place! The staff is great, and the room was awesome: spacious, clean, nice bed and a great big shower stall. And the included breakfast buffet was fantastic. Definitely staying there again next time we go to fortmac.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon John, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we are really pleased that you enjoyed your stay. It really does make a difference when you finish your days work, to know that you will be comfortable and able to relax when you get back to the Hotel. Our culinary team will be happy to know that you enjoyed the breakfast buffet. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"OUTSTANDING HOTEL and STAFF"

5
20/09/2016

Paul and his staff completely shocked me with the level of cleanliness, professionalism, and conduct of the hotel that I did not expect. On my late arrival, I had a hand written welcome card in my room along with a fresh fruit platter waiting for me in the refrigerator. Awesome place!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon G55AMG, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort Mc Murray. We really do appreciate your kind comments and I will share them with our entire team as a learning tool, to show what is working and the areas that we as a team need to focus on. We are glad that you enjoyed the fruit platter and the card - it really is that little extra touch that guests remember ! The best part of your review for me personally is when you note the level of cleanliness - and I can assure you that our entire housekeeping team will be thrilled to hear that. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent Hotel"

5
17/09/2016

Excellent hotel and staff. Well situated in Fort McMurray for travel to Fort McKay. New rooms, restaurant and bar. Staff is friendly and service was great. Will definitely recommend to other colleagues.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning John Joseph, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind words and I will share them with our entire team. We use the reviews as a tool to learn from, to produce a better guest experience for all of our guests - that is how important the reviews are to us. I am happy to know that you will be recommending us to your colleagues. To read that someone feels that our team is excellent and friendly really makes my day - after all our customers are the reason we come to work each and every day. We look forward to welcoming you back to the Best Western Plus as your travels allow. If there is anything that I can do to assist prior to or during your visits please do not hesitate to reach out to me on my cell at 780 714 0285. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Ft MAC Strong"

5
06/09/2016

In the past 2 months of having to return to FT McMurray for Business its been a real relief to have a Hotel that's like Home. Its been a really hard time returning to the community that you lived in for 25 plus years and a home of 20 years left to no more than ashes. The Staff have been so understanding to our needs so friendly to deal with every hour of the day. a room so complete and refreshing . We had such a great stay during this our most trying hour. I returned to Ft MAc Sept 5 and had to pick up the wife's truck from the hotel. I let are dogs out for a quick washroom break and they were so excited when they got out trying to head for the front door LOL. They were greeted every morning as well as us with a good morning and a friendly smile and conversation on our day. Great hotel and awesome staff will continue to use for Business for many years to come.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon, Thank you for taking the time to review our Hotel, the Best Western Plus Sawridge Suites in Fort McMurray. I am very appreciative of your comments and your kind words. I honestly don't think that people will ever understand what our community has gone though and continues to go through on a daily basis as we try to reestablish our homes and our community. It makes me very happy to read about our team and to be able to express to them just how important that morning or evening greeting and smile is to our guests. And of course your dogs would be greeted also as they are a part of your family ! We hope that things start to move faster for you in the rebuilding process, so that you are once again back in your home and can relax but until then you are always more than welcome to make our Hotel your home away from home. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"great people and hotel"

5
05/09/2016

I enjoyed the stay greatly. The friendly staff was accommodating to all my needs. The food was great and everybody was always happy and helpful. I have stayed at many hotels in Fort McMurray, this has been the most comfortable and clean one. I will be coming back here next time I'm in the Mac!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon, Thank you for taking the time to review our Hotel - the Best Western Plus Sawridge Suites in Fort McMurray. I am happy to hear that you enjoyed your stay and that our team were able to assist you - the best part of your review for me, is to read that our team is happy because that certainly shines through and our guests are able to see that. Our culinary team will be pleased to hear that you enjoyed your meals ! We look forward to welcoming you back to our Hotel as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Beautiful and friendly hotel "

5
17/08/2016

I was very impressed with the service from the time you walk in the lobby til the time you leave. The staff is outgoing and very friendly. The building is new and everything is keep very clean. We ate at the buffet and the food was very good , my husband is very fussy but found lots to eat. They also have a bar and little convince store. I would defiantly recommend this hotel to anyone going to Fort Mac Murray, you won't be disappointed. Kim Calgary AB

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Kim, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. You made my day reading the great feedback you have offered and I will share that with our entire team. I am so pleased to hear such positive comments about our team, I agree 100% that they are outgoing and very friendly and strive daily to ensure a great guest experience. Our culinary team will also be happy to hear how much you both enjoyed our dinner buffet. Please let Scott know if there is something that he would like to eat that is not on the menu, with a little notice we can always make that happen. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. If there is anything at all I can do to assist please just let me know by calling 780 799 4552. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray.

"Fort McMurray Best Western"

4
15/08/2016

Great hotel. Friendly and helpful staff. Clean and brand new hotel. Breakfast was amazing....nice buffet and lots to choose from. A little secluded from other in town restaurants and shops but great choice. This hotel looks much nicer than the hotels in the city...I guess you can't have it all.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Danielle, Thank you for taking the time to review our Hotel. We appreciate your kind comments and I will share them with our entire team. Our breakfast team will be pleased to hear that you thought breakfast was amazing and our evening culinary team will also be pleased to hear about your comments on our dinner buffet. The comment that I always love to read and hear is that our Hotel is clean, as a hotelier that really is the best compliment anyone can give our team and it is something we strive for on a daily basis. I think as a team we need to share more information about our location, you get the peace and quiet of our location in the TaigaNova Park but you are only 7 minutes from downtown and equally important is that you are less than 5 minutes from the Timberlea neighborhood which offers a wide selection of restaurants and shops to choose from. I hope that there were enough positives so that you will come and stay with us again when you are in Fort McMurray because we really do appreciate your business. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Post Fire"

3
11/08/2016

This was about two weeks after people were allowed back after the fire, so I'm not going to comment on the service side of things, the food, or anything else that needs input from outside the building. The rooms are nice, no real views to speak of, and in an industrial location, so unless you are headed out to site, it may be a little out of the way. That being said, it's a new facility with nice amenities and strong wifi. Rooms are a decent size and keycards are NFC.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Raj, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your comments and we will share them with our entire team. Our location in the TaigaNova Industrial Park is less than 7 minutes from downtown but in fact cuts 30 minutes of travel time each way if you are travelling to the Oil Sands or just mere minutes away if your business takes you to Thickwood of Timberlea. It was difficult for us in the weeks and months after the fire. We were evacuated for just 3 days and then we were back with a team of 7 people to feed and house the first responders for over a month. Guests started to return and we were in the same position as the rest of our community with staff who lost their homes and chose not to return - we were basically starting our operation all over again. That is just a small explanation as to why some of our services were not at 100% during your visit. Three months after the fire we are back and better then ever with a team who genuinely want to ensure that you have a great guest experience. I do hope that you will visit us again so that we can show you the true spirit of hospitality at the Best Western Plus. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Beautiful Brand New Hotel"

5
10/08/2016

I regularly travel to Ft McMurray for work. I was extremely pleased with the Best Western. Brand new accommodations, great gym with steam room and great food with even better service. Made travelling for work feel less like work!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Scottymustard, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your great comments about our hotel and we will share them with our entire team. It always makes for a better work week when you are able to relax and enjoy and that is just as important when you are on the road frequently for work. The gym is a popular amenity for sure and the individual steam rooms are really an added bonus. We look forward to welcoming you back to the Best Western Plus in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best Best Western"

5
09/08/2016

Brand new suites hotel north of Fort McMurray near the oil sands. Included breakfast is fantastic and includes omelet station. Friendly staff and comfortable lounge area. Happy hour daily. Excellent wifi.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Techmgr1, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I am happy to read your comments and I will share them with our entire team. Our culinary team will be pleased to know that you enjoyed your our breakfast offerings and we agree 100% that the omelet station is a great touch and is the only one in the Fort McMurray Market. Happy Hour offered daily is always a welcome respite after a long day at work and given our location North of the bridges in Fort McMurray it also cuts down on your travel time to the Oil Sands allowing you even more time to relax. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great New Hotel!"

5
08/08/2016

This hotel is new and very modern. There is a full breakfast available complimentary with your stay. There is a dinner buffet in the evening that is $25.00, which is cheap for Ft. Mac. The rooms were clean and ultra modern. A very classy hotel.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our entire team as a learning tool, showcasing what our guests like and what areas need a little more work. I am happy to read that you thought our price point for dinner was good value, that was our intent all along, we geared the buffet prices to the folks that are on the road 3-5 days a week and who did not want to pay $ 40 and $ 50 for dinner each evening. The best point that any reviewer could make, at least to us, is that we are a clean Hotel, something that our team strives for each and every day - so thank you for that ! We look forward to welcoming you back to Fort McMurray and to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent hotel with all of the amenities"

4
05/08/2016

A nice new Best Western property with all of the amenities at your fingertips. There was no need to leave the property when I got in from a day of work. The only downside is the restaurant does not have a full menu so you are stuck eating the buffet. The lounge is great for catching up on emails and having a beverage while doing so.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Cory, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your comments and we will share them with our entire team. I am glad to hear that you enjoyed your visit. I am not sure when you stayed with us last but I am happy to say that we have added a new menu in addition to the buffet options. The new menu has items like pizza, donair plates, beef dip and an all day breakfast skillet. We are listening to our guests as we made these changes, it is what our customers were asking for. Hopefully in the very near future you will be back to the Hotel to see the changes that we have made. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"A beautiful place to stay"

5
31/07/2016

From the moment of entry into this wonderful hotel you feel relaxed. Even better when you go to your room. The experience is truly lovely. It ends with a wonderful breakfast experience. Great selection, hot selection and courteous service Thank you

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our entire team. As I read your review I am very happy to see the comments on courteous service, we are in the service industry and we strive daily to ensure that our guests receive the type of service that makes them feel comfortable and at home. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Fort McMurray

"Really Really Nice!!!"

5
30/07/2016

This hotel is SO nice!!! Rooms are fantastic. Great glass shower. Kitchenette if you need it is fully stocked. Fantastic lounge with a wonderful server. Buffett is available and looks really good. We tend to order appies and find them really good. Front desk is super helpful. Love it!! My new home when in the Mac.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Dawni, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great review and we will share it with our entire team. I am really pleased to hear that you have chosen the Best Western Plus as your new home when you are in Fort McMurray - that comment made my day ! We agree 100 % on the culinary side of the operation, the buffet is available and now with the new menu it gives our guests the options and choices they were asking for. I always try to let our guests know, we really appreciate the reviews and the responses to the surveys as it truly does tell us what is working and what needs to be tweaked so that we are better serving our guests - so thank you again for taking the time to do that today. We look forward to welcoming you back to your "new home" in Fort McMurray. Regards, Paul R. Jones, CHA General Manager Best Western Plus Fort McMurray

"Surprise in Fort Mac"

5
27/07/2016

Excellent hotel, with exceptional staff that make your stay a real pleasure. Food is great, the rooms are excellent, clean and modern. This hotel has a winning combination of service and quality that is rare to find. All the amenities of home, Wi-Fi, great cable TV selections. The bathrooms have nice full size showers. which is great in the morning, you don't have to do a balancing act in a tub/ shower combo and they are very easy to get in and out of.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon Doug, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your kind comments and I will share them with our entire team. It is nice to hear that you thoroughly enjoyed your visit, it really did make my day to read that - and I do agree with you that we have an amazing team ! The culinary team will be very happy to hear that you enjoyed your meals with us. We realize that everyone has choices with regards to where they stay and we really do appreciate your business. We hope to welcome you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Fort McMurray

"Great place to stay in YMM"

5
23/07/2016

Excellent service and great quality facilities - price is a little steep. Have stayed here over 20 nights this year. Breakfast buffet is very good. Gym facilities are good - steam room is a plus. Would recommend this Best Western Plus to any travellers.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Corey, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your kind comments and I will share them with our entire team. Our culinary team will be happy to hear that you enjoyed your breakfast and I agree 100% that given all of the delicious items that are included with breakfast it really is a bonus to have it included complimentary with your stay. When you get a spare minute email me directly and lets see what we can do to set up a negotiated rate for you - [email protected] I look forward to hearing from you. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Awesome Rooms"

5
14/07/2016

i always stay when i have a choice with best western cause of the beds and room size. The new Best western Sawridge suites brings that expectations to the next level. The beds where amazing as always but the room was awesome set up perfect to live like you were staying home. My new favorite Hotel in Fort McMurray

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your kind words and I will share them with our entire team so that they know how happy you were with your stay. As we recover from the fires in May we are even more appreciative of our guests and we are very happy to see not only our regular guests but also guests who are visiting with us for the very first time. We know you have options as to where you stay and we are glad that you put your faith in us. We look forward to hosting you again as your travels allow ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Powdered gewey scrambled sloppy eggs the only eggs offered for Breakfast (Yuck)"

1
11/07/2016

Only sloppy powdered eggs available at Breakfast When I asked the Restaurant manager for an Omelelet or at least some real eggs he turned arrogant on me and said there was no way he would cook any other style of eggs I've stayed in many BW hotels around the world and this was by far my worst experience Never again! I cant stomach Arrogance sespecially in a hotel whose rooms start at $269 p/night Give your heads a shake BW Managers at BW PLUS

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites. I appreciate your comments as I did when we spoke to you directly about your concerns with our breakfast. There are a number of points within your review that I would like to clarify. We do not nor have we ever used powdered eggs in our restaurant since we opened the hotel. You asked for eggs made to order and it was explained to you that we have not offered that option since the devastating wildfires in May. You spoke to a member of our kitchen team and they explained to you why we no longer offered the eggs made to order. Our full hot and cold buffet breakfast was available and I am glad that you were still able to have your breakfast. We wish you well on your future travels. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Finally a best western in ft mc"

5
04/05/2016

The finally opens a best western in ft mc, a welcome site very nice great rooms and friendly staff, the strange thing was the restaurant, at the buffet you had to weight your food? But there is no explanation why? So you have to ask your way around, but overall nice place

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your great comments and I will share them with our entire team as a learning tool so that our team can see what is working and what requires a little fine tuning. The concept behind the scale in the restaurant was simply to allow our guests the option of paying for an all you can eat buffet or to pay for the items they actually wanted from our buffet as opposed to being forced to take the all you can eat buffet. I am glad that you enjoyed your visit and we look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Could be better"

1
01/05/2016

We went here for breakfast with the family, the price was good but the food was not the greatest. It also was not very child friendly. We definitely will be seeking out another restaurant to be having family Sunday breakfast at. We had to order eggs separately and we waited for 20 for our scrambled eggs with cheese for our 2 and 5 year old. Then finally my husband went to ask where the boys eggs were and the cook behind the counter forgot to make them. They came out 5 minutes later burnt and the cheese was just thrown on top, almost as though to cover up the burnt egg.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your comments and I will share them with our team. I do wish to clarify that we do not have a menu, breakfast every day is a buffet that offers eggs or omelets made to order and as each guest orders the process does take time. The bottom line is that you were not happy and I sincerely apologize for that, our guest experience remains our number one priority. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"The Best"

5
24/04/2016

Wow this hotel is very knew but has everything you need. Kitchens in the rooms, Lounge, Restaurant, Mini Store, fitness, pool and and amazing breakfast spread. We love BW's but wow this one is like royalty. So happy they are continuing to open more in Northern Alberta. Fox Creek, Peace River and now Ft Mac keep building You will be blown away by the hotel.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Kathy, Thank you for taking the time to review our new hotel. We appreciate your kind words and I will share them with our entire team as a learning tool to let us know what we are doing well and more importantly what areas require a little tweaking. I am happy that you enjoyed your visit with us and our culinary team will be happy to hear that you enjoyed our delicious hot and cold breakfast buffet with omelets made to order. Best Western truly is an amazing Brand and the new hotels showcase how important it is to ensure that we are not only meeting but exceeding our guests expectations. We hope to see you back at the Best Western Plus Sawridge Suites in Fort McMurray real soon. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great hotel"

5
21/04/2016

Very much enjoyed our stay at this hotel. The hotel is brand new and very comfortable. Check-in was a breeze and the staff were very kind and helpful. The rooms are modern and nice. I highly recommend staying here.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Chris, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and I will share them with our entire team. It is always nice to read a great review but when you specifically note that our staff were very kind and helpful, that really makes my day ! We agree with you on how modern the hotel is, it really was designed for your comfort. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus Hotel as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"5 Star Service, "Best" Best Western I've ever been"

4
18/04/2016

Really great hotel with top-notch customer service. I stayed for over a week and everyone at the front desk could not have been nicer. Super clean rooms with new amenities, and very comfortable beds. We dined and drank at the bar often, with really good options for food and drink. I will not stay anywhere else when I am in town!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really appreciate your comments and I will share them with our entire team so that they are also aware of how pleased you were with their customer service. I am glad that you enjoyed the food and beverage options and I just wanted to let you know that we really do appreciate your business. If during any of your visits or prior to your arrival, you need any assistance at all please do not hesitate to contact me directly on my direct line at 780 793 3660. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great new hotel in Fort McMurray"

5
13/04/2016

The hotel is modern, clean and fresh. Loved the dinner buffet included in the room price along with the breakfast buffet in the morning. Rooms are large and comfortable. It's tucked away in a light industrial area so it's a bit quieter than other hotels I have stayed at. This will be my 'go to' hotel whenever I am in Fort McMurray.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your kind comments and I will share them with our team. We agree that it is peaceful and quiet, just what the doctor ordered after a long day of work. Just to clarify for any future guests reading our reviews, dinner is included in our introductory offer only however our buffet breakfast is included always with every room rate. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Amazing "

5
11/04/2016

Our room was beautiful and clean. It had a stocked kitchenette, with dishwasher. The bed was comfy, the pillows were a bit soft for my liking though. The staff were always friendly, and they had one of the best complementary breakfasts I have ever had with so many options. The waitress even remembered our drink order the second day. I would defiantly recommend this for a short or long term stay.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon, Thank you for taking time from your busy schedule to review our hotel. I am happy to read your great comments and I will share them with every member of our team - they honestly do help us to grow. We also agree that the hotel is set up perfectly for either short term or long term visits. Our culinary team will be pleased to hear your great comments on breakfast and I am happy that you enjoyed the buffet selections. I appreciate your views on the pillows, we are in fact looking to bring in some harder pillows to be able to offer our guests the choice. Our guests are loving the fact that they can use their breakfast coupon for a freshly made breakfast sandwich and coffee from our Market if they are trying to hit the road early. Thank you again for the great feedback and we hope to see you again soon. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"A wonderful Choice"

5
11/04/2016

Once again the Best Western Hotels are the best. The service from the moment walking into the hotel was great. From the lobby to room, to the overall hotel it is clean and comfortable. Breakfast choices were amazing. If you go hungry that would not be the fault of the Best Western PLUS Sawridge Suites. I liked the idea that they head a little store area where you could pick up a sandwich or salad or just a snack. It helped out as it is in an area where there are no restaurants around you. Would stay here again if the opportunity arises.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We really appreciate your comments and truly believe that our new hotel is built perfectly for the guest who travels just once or is on the road all month long. The Outpost Market really is a great addition with snacks, prepared meals, beverages sundry items and even sun glasses just in case you forgot yours at home. Our culinary team will be pleased to hear your comments on not only breakfast but also on our other food and beverage offerings like the dinner buffets and delicious appetizer menu. We look forward to welcoming you back as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Putting the "Best" in Best Western Hotels"

5
10/04/2016

This is by far the best experience I have had in a hotel in 20 years. The Best Western Sawridge Suites is new, and still has that new smell to it. The staff are very friendly and courteous throughout all departments. The suites have comfy King size beds and a selection of firmness of pillows (who thinks of that?!!) to suit your sleeping arrangements. The kitchenettes are fully equipped with everything (cutlery, cups, utensils including a mini fridge and dishwasher. The large rain-head shower and is a nice touch. Bob Marley One Love Coffee for an eyeopener out of the in suite Keurig, and its off to the included breakfast buffet to get a custom omelette made up. I showed up on an Easter weekend and was away from my family for the first time ever for an Easter and missed our regular get together. The staff surprised me when I got back to the hotel later that evening with an Easter egg, but what really got me was that they included a card with everyone's personal signature on it wishing me a Happy Easter. Wow, that's a first too! Sacha (the manager that weekend) went out of her way to hand deliver each one of these cards and gifts to the guests that were there that weekend, and not at home with their families. This is a very classy Hotel tucked in a quiet spot with a world class staff that go out of their way to take care of the details that go beyond your expectations.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon Russ, Thank you for taking the time from your busy schedule to review our new Hotel. You really have made my day to read the amazing feedback that you have provided. Our Front Office Team took great pride in personally signing the cards and delivering the Easter treats to each and every guest who stayed in the hotel with us over the Easter weekend. Our entire team is proud of our Hotel and they really are a group of people perfectly suited to the Hospitality Industry. We look forward to welcoming you back to Fort McMurray and to the Best Western Plus Sawridge Suites as your travels allow. If I can be of any assistance during your visits please do not hesitate to contact me on my direct line at 780 793 3660. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Pleasantly surprised"

5
10/04/2016

Nice new hotel. Great amenities and service. Restaurant and Lounge are very good, clean and well maintained. Location is well situated for visiting Fort McKay and north of Fort McMurray. I would recommend to those visiting Fort McMurray.

"Second Best BW in Alberta"

5
07/04/2016

Currently this hotel is tied with the Best Western Premier in Calgary on my 'favourite everyday-hotels in Canada' list. Until I figure out which one is better, I have no first place designation. I assure you Fort Mac is the most boring place you will ever visit, but at least this Best Western will make your stay enjoyable.

"Great stay"

4
29/03/2016

Great hotel in a decent location however it is in a industrial area. Very clean and modern rooms and great amenities such as the Outpost, fitness room and lounge.Highly recommend for business or pleasure.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Attila, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your kind comments and I will share them with our entire team. Our location in the TaigaNova Industrial Park is actually appreciated by our guests for how quiet it is in the evenings but appreciated even more for the amount of time it actually cuts from travel to and from any of the oil sands sites while still being less than seven minutes from downtown. We look forward to welcoming you back to the Best Western Plus as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Best hotel in town"

5
28/03/2016

Very clean and modern. Staffs are nice. I have been stayed lots of hotels everywhere, but this is the one of the best hotels. Location is kinda weird but if you have a vehicle, it should be ok. Breakfast is complimentary. I would go back again for sure.

"Good place to stay"

5
16/03/2016

I stayed here awhile when working up in the oil sands and must say it is the best in town. Location is the best for heading out to work -knocks off tons of stop and go traffic going through town. It is new so very modern and clean. Dinner is buffet style which I liked because you can eat fast when done work.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Ryan, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We are really happy that you are enjoying the Hotel and we appreciate your kind comments. We share the comments good or bad with our entire team so that they can see what is working well for us and what needs a little adjustment. We agree that our location gives you a little more time for you personally when you knock off that additional travel time to work. Our culinary team will be pleased to hear your comments on our dinner buffet. We look forward to welcoming you back and if there is any way that I can assist please let me know by calling my direct line at 780 793 3660. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Nice Hotel"

5
15/03/2016

Very Nice and new hotel North of the River in Fort Mac. I have stayed in many hotels in this city in the past and the value here is better. I have paid a lot more in other hotels for conditions that were less than stellar. I will continue to stay here when I visit the area.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Greg, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and I will share them with our entire team. We are happy that you are choosing to make our hotel your home away from home while you are in Fort McMurray. Our team takes great pride in ensuring a great guest experience and if somehow we miss the mark we want to hear about it so that: A. We can fix it B. We can make it right for you C. We want you want to come back We realize that everyone has a choice when it comes to spending their hard earned money and we value the choice that you have made in staying at our Hotel. We look forward to welcoming you back to Fort McMurray. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

""best" Best Western Plus I've stayed at!"

5
19/02/2016

I had the best business stay at the Ft McMurray Best Western Plus. They assisted me with planning my meeting and ensured every need was taken care of so that I could hold a successful training session. The rooms are great, the bed was superior, and again I can't say enough about all the staff at this hotel! The restaurant/lounge staff were attentive, the front desk went above great service to assist me, the fitness facility is high quality. I wouldn't stay anywhere else in Ft McMurray now.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Teresa, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our entire team. I am really happy to hear that your meeting was successful and that our team was ready and able to assist with your meeting requirements. Your comments on attentive staff really makes my day because at the end of the day that is why each and every one of us is here. I hope to welcome you back to the Best Western Plus as your travels allow. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Worth a few extra dollars"

5
15/02/2016

I've stayed here several times and always had a good experience. Its a few dollars more than some of the others in the area but comes with some extra perks. The rooms are larger and often you can get a free voucher for breakfast. The breakfast is great, more than just microwaved stuff or cereal and bread.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Todd, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We thank you for your kind comments and we will share them with our team. I agree that the size of our rooms and the extra amenities we offer is what keeps our guests coming back to stay with us. I am happy to hear that you are enjoying the full hot and cold breakfast each morning and if ever there is a time you need to leave the Hotel earlier you can also order a breakfast to go, the night before, for pick up as you check out. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"The Room reminded me of staying in a work CAMP"

1
14/02/2016

Typically, I never write reviews about accommodations, but this was a disappointment. The Room reminded me of staying in a dilapidated work CAMP. When staying at a hotel, one should have the same amenities as home. These rooms only come with a shower. The bedrooms have only about 2 feet of space between the bed and walls. It gives one a claustrophobic feeling. Hotels rooms should be inviting but this room was sterile and cold. Shortly after surveying the room, I was ready to check out, in hindsight I should have. For breakfast, the scrambled eggs were very overcooked and had the same texture as neoprene, and the potatoes were undercooked. The orange juice was prepared with club soda or tonic water.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, In over 30 years in the hospitality industry I was taught that the customer is always right but in this case, you Sir are 100% wrong. I want to address each and every one of the comments that you made above. To write that our Hotel reminded you of a dilapidated work camp is honestly a truly bizarre statement to make given that we have been open for less than 7 months. You write about the small bedroom but you do not mention the oversized living room and kitchen that it is attached to, nor do you mention the oversize bathroom with custom glass showers and washer and dyer. You write that your visit reminded you of staying in a work camp and that you were missing the amenities of home, I do not know of any work camp in all of Alberta that offers cooktop stoves, dishwashers, oversized work desks, fully stocked kitchens with cookware, glassware, cutlery and china not to mention two closets in each and every one of the rooms that we offer. You note that our rooms are sterile and cold but you make no mention of the beautiful local artwork showcasing the amazing Northern Lights. In your breakfast comments you address the eggs which are real and made to order along with the omelets and our orange juice is dispensed from a machine and not mixed with anything at all. My intent in my response to you Sir is simply to offer an opinion that coincidentally matches the reviews that other guests have left regarding our Hotel. We wish you well on your future travels. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"great hotel"

4
11/02/2016

Staff and hotel is excellent! Lisa and Katy are great! Rooms are very comfortable and clean. Nice to have a lounge and place to eat with great surroundings. This is the only place i stay in while in the Mac area since it opened up, and i travel to this area weekly.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review our Hotel. We appreciate your kind comments and we will share them with our entire team as part of our learning and growing process. I am happy to hear that you enjoy the lounge when you visit, I agree that it is a great place to relax and unwind after a long day of work. Our team are the reason our clientele continues to grow, a smiling face at the end of the day really does brighten your day. We look forward to welcoming you back on your next visit to Fort McMurray. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Newer hotel in Fort Mac"

5
08/02/2016

Its been a while since I stayed in Fort Mac so this hotel was new since the last time I was here and by the looks of it quite new. Nice clean rooms and lobby and the breakfast is excellent. It's located on the far North end of town in an industrial/commercial area so it's best suited for people in town on business.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Nathan, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments, feedback is always welcome and we share what our guests are telling us with our entire team. I am glad to hear that you enjoyed your breakfast, our culinary team will be pleased to hear your comments also. We are a new hotel, open a little over six months, our focus when we opened was customer service and that continues to be our driving force. We appreciate that you chose to stay with us when there are so many options in Fort McMurray, our goal is always to make our place your home away from home. We hope to see you again at the Best Western Plus in Fort McMurray ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"The Best, Best Western"

5
03/02/2016

I am in town for work and I'm amazed by the quality of this hotel. The accomadations, service, and food are some of the best I have ever received from a hotel. The assistant manager, Lisa, took care of all our needs with a smile, and really made us feel at home. There is no other place I will stay when I come to Fort McMurray.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon Kenneth, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your kind comments and we will share them with our entire team. I can honestly say that I agree with your comments about Lisa, she is always willing and able to assist our guests and the best part of it all - she does it with a big smile ! I know Lisa will be very pleased to hear your review. I am happy that you enjoyed your visit and we look forward to welcoming you back to the Best Western Plus in Fort McMurray as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Home Away From Home"

5
30/01/2016

Great location for business in the Oil Sands and Fort McMurray. Close to Hwy 63 for travel North and very close to stores in Fort Mac for anything you might need. Friendly and professional staff. Great room setup for comfort and business activities. The room design and layout caters to both realxation when you need it and productivity when business demands it. I'll be back!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Hi Alex, Thank you for taking the time to review our new hotel. I appreciate your kind comments and we will share them with our entire team. I do agree that we offer a perfect location for any work that you may have that involves the Oil Sands and that we are also only minutes away from shopping, restaurants and night life in Fort McMurray. The suites are the largest of any Hotel in Fort McMurray and they do allow you to make them your home away from home as you noted. We hope to see you the next time you are in Fort McMurray and if there is anything that I can do prior to, during, or after your visit please just reach out by calling my direct line at 780 793 3660. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Excellent Stay"

5
18/01/2016

The hotel staff are some of nicest people to do business with. and the rooms are , rooms and restaurant are all awesome. My husband and I travel a lot and this is one of our favorite places to stay. The fact that they allow dogs makes it even better.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and I will share them with our team as a learning tool. I agree with your comments 100%, we have a great team in place that make me very proud each and every day because of how guest oriented they are - they genuinely want to ensure a great experience for you while you are away from home. We look forward to welcoming you back to the Best Western Plus Sawridge Suites in Fort McMurray as your schedule allows. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Ft McMurray's best hotel"

5
13/01/2016

The new Sawridge is a great place to stay if you are heading north to the plants. Place is new, modern and very clean. Staff are great, always smiling and really friendly. The dinning options are the hotel restaurant, order in pizza or drive 10 minutes to a host of eateries.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon Michael, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and I will share them with our entire team. I am happy to hear that you appreciate the location and we agree 100% that anything you need within the City of Fort McMurray like restaurants or pharmacy, grocery stores or shopping is still only 10 minutes away from the Best Western location. Our housekeeping team will be thrilled to hear that you not only referenced our cleanliness but noted it as "Very Clean" ! That comment made my day for sure !! We are a new hotel and are striving daily to see what is working and what changes we need to make so that it is positive guest experience for each and every guest that walks through our doors. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Outstanding Hotel"

5
20/12/2015

I hope to stay there again! This was an opportunity to stay on Fort MacMurray, and I was looking for a very nice hotel, and this hotel did not disappoint! I will gladly recommend this hotel this to friend and work associates.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon Arthur, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and will share them with our team. I am happy to hear you were pleased with your Fort McMurray Hotel selection and that our Hotel was exactly what you were looking for. Our team takes great pride in offering service levels that our guests appreciate and keep coming back for. We look forward to welcoming you back to our Hotel anytime in the future should your travels bring you back to our fair City. We hope you enjoy your holidays and our best wishes for a prosperous 2016 ! Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"coureous professional service"

5
16/12/2015

The rooms were spacious, kitchenette contained everything to feel at home. Staff was over the top, they went out of their way to make you feel special, I forgot my glasses and staff and management couriered them to me, that was not expected. I'd stay here again in a heartbeat!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon Janet, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and they will be shared with our team as a learning tool. We knew you would be missing your glasses and our Front Office team wanted to get them back to you ASAP and the fastest way to do that was by courier - it was important to you, therefore important to us to make it happen. We look forward to welcoming you back to the Best Western Plus in Fort McMurray as your travels allow. We hope you are having an enjoyable Christmas break and from our Home to Yours, we wish you a very prosperous 2016. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Excellent Service"

5
07/12/2015

Very helpful and friendly staff. My husband has been staying in this hotel on and off for months and he has never had an complaints. The breakfast bar is very good !! They take dogs and that is a plus because so many hotels don't .

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon Alan M, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our team. I am happy to hear that you are enjoying your breakfast, our culinary team will be equally pleased to hear that. I will be honest I don't think we do enough for our families with Pets but if you have any suggestions at all, I would be open to hearing them - what exactly it is that would make bringing your Pet to the hotel easier ? You can always reach me on my direct line at 780 793 3660. Thank you again for your comments and we look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Mr. "

5
26/11/2015

Wow. How great is this place. Brand new with everything designed with all the newest ideas. Very large room with a great bathroom. Great breakfast and bar. Plus the friendliest and most accommodating staff I have ever seen. I got there after hours and they made me something to eat. The only place I will ever stay while in Fort Mac. Darrell Baker Boulder, Colorado.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our team. I am really pleased to hear that our team was able to exceed your expectations, they work really hard to ensure that each and every guest visit to our Hotel is a good one. The questions our team ask as you check out, about your stay, is really important to us. If something was missed or overlooked we want to ensure that as a team we have looked ahead to your next visit, if there is something you feel we should have at our Hotel we want to do everything we can to put that in place for you. We hope to welcome you back to the Best Western Plus as your travels allow and if there is anything I can do prior to or during your stay please do not hesitate to reach out by calling my direct line at 780 793 3660. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Great Customer Service Experience"

5
22/11/2015

My husband planned a romantic night out and the hotel couldn't have been more accommodating! They assisted with providing fresh flowers, chocolates, wine - even towels fashioned into clever animal shapes made the whole experience feel like a mini vacation. We stayed in a queen suite which was sleek, modern and very European in decor. While we only stayed one night, I can imagine how comfortable this room would be for a longer stay and particularly for business guests due to the proximity to major oil sands operations. Fully equipped kitchenette, dishwasher and even in-room washer and dryer. A comfortable, well lit work area also provided. Creations restaurant and lounge was comfortable and service superb - thanks Lisa for keeping our glasses full and service well timed. Be sure to try the chicken wing appetizers cooked to perfection and especially impressive that the kitchen is a "no deep fryer zone"! Breakfast buffet was included and the made to order omelettes excellent. Great selection of fresh fruit, pastries and various other breakfast choices. Courteous, professional staff from check in to check out - you won't be disappointed.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites. I appreciate your comments and I will share them with our team as a learning tool so that each team member understands what is working well and what areas need a little polishing. I am happy to hear that you enjoyed your romantic escape ! We agree with your comments on our Suites, they make a perfect spot to relax after a long and exhausting day and it does work very well for a short quick visit like yours or for an extended period of time. I can tell you that Lisa is amazing at making our guests feel at home and ensuring that you are enjoying your time in Creations with us, she will be pleased to hear your comments. We hope that there will be another romantic getaway for you in the weeks to come and we hope that the Best Western Plus will be able to create another memorable getaway for you both. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Worse location in Fort Mcmurray"

2
18/11/2015

This hotel is far from everywhere. You need a car so you can buy what you need, if not you will be stock at the hotel. Going to town for a cab is bit pricey. Rooms are okay but no bathtub, I was looking forward to take a deep bath after work. Internet is slow.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon Ben, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your comments and I will share them with our team. I wanted to speak to your comments on location, I am sorry our location did not work for your visit but I wanted to ensure that you understood that the cab fare from our location to downtown is actually less than the cab fare from the Hotels located on the south side of Fort McMurray to downtown. I can understand that some guests do enjoy a bath versus a shower but hands down our guests are raving about the custom built showers and I honestly think that is because just by looking through the glass walls you know that shower is spotlessly clean. For our guests who wanted that extra relaxation we added the Steam Rooms to our Hotel just because we knew how hard people work during their shifts and the long hours they put in. I see no record of any internet issues but I would greatly appreciate a call if you can to 780 793 3660 to let me know what happened and when, it is important to me to get to the bottom of it. We do receive reports every morning on the previous days internet usage and I can honestly say that if the hotel was full and every guest was streaming Netflix it would not slow down our system - it was designed to ensure that did not happen. I do apologize that we were not successful in providing you with a memorable visit however we do wish you well on your travels. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Great Hotel"

5
16/11/2015

This hotel and the staff is amazing! I stayed in a single queen bed room, and I was blown away by how large the room was. The bathroom is larger than most hotel bathrooms, with a large glass shower on one end, and a long sink counter. There are two closets in the room, one with a safe. Also a kitchen area with stovetop unit, bigger than mini-fridge, microwave, kettle, toaster, as well as dishes and pots. Bed was very comfy, it has a pillow top mattress. Large (55"??) wall mount TV, good free wi-fi (I got over 3mbs), large desk area (counter). In fact, the room reminds me of the kind of room you would get at a resort! The included breakfast buffet is very good, food is tasty. Every staff interaction I experienced over my 3 day stay was excellent, everyone was friendly and very helpful. The lobby even has a 24 hour snack shop that is like a mini convience store! The hotel has been open since June 2015, so it has a very modern vibe to it. The location of the property is in an industrial park, but a new part of it, so there is not a lot to see or do unless you have a car. But it is the closest hotel to the Oilsands operations north of Ft McMurray. I highly recommend this hotel!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and I will share them with our team. I am really to happy to hear that you enjoyed your stay. I agree the rooms are great because of the size and the two closets allow you to put your stuff away, then it feels more like home and less like a hotel room. One point that I was really happy to read was about the internet and how it worked for you, it is a Best Western Standard and if you don't have great speeds calling that hotline will resolve any issue that may arise with your device. Our team does take great pride in ensuring that we do all that we can to ensure you have a great visit but equally important to us, if something is wrong - we want to make it right for you. We hope to see you again should your travels bring you back to Fort McMurray. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Beautiful new Hotel"

5
12/11/2015

A terrific new Best Western in Fort Mac. Finally! Huge lobby, very nice. Lots of parking. Very upscale and modern décor through out the hotel. Stayed a week, queen suite. This is the smallest of their rooms, and it was quite large, very comfortable. All the rooms have a full kitchen, complete with a Kuerig coffee maker (which I love - thank you management for giving me great coffee) Very quiet. Huge TV with a pull out flexible wall mount. Blazing fast internet that never faded out. Hot water was a little slow on the tap, but once it arrived there was plenty. Restaurant was open all 3 meals...it is all 3 meals buffet. Breakfast is included. Good quality, but buffets do get a tad boring for me after a few days. Full bar, if you want. lots of seating. good service. This hotel sits well out of town, on the northern side. (The wrong side?) There is only industrial venues around it. The town of FtMac is 10 minutes away. But, beautiful hotel. Reasonable rates. I will happily stay here again

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Brenda, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our team. I agree that the Suites are a perfect size with plenty of storage and closets to make you feel at home. I am happy to hear that you enjoyed your morning coffee as the Kuerig was a must have for our guests in each and every room. Our location is not in downtown Fort McMurray as you noted but in less than 7 minutes you can be in downtown. We are located in an Industrial Park made up of office buildings that traditionally close at 5:00pm which makes our location probably the most quiet in all of Fort McMurray and for people who work 24 hour schedules that really is a great feature. We thank you for sharing your experience and we look forward to welcoming you back as your travels allow. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Good but very new "

4
12/11/2015

Normally being new is a good thing, this place still needs a little polishing. Nice large rooms, great amenities but the WiFi is a little flaky. Room temperature controls were not good, with the ac kicking on with the setting at 22C on a winter morning. Personnel were great. Their association with Sawridge only makes them better.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Dan, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your comments and we will share them with our team. I am disappointed to hear that you had problems with your internet as one of the Best Western Standards is that you can walk from the restaurant and or bar using your laptop and that signal does not drop at all. I am unsure as to what the issues were that you encountered but I would like to talk to you about it for sure and you can reach out to me at any time at 780 793 3660. When the room temperature is set the AC does not kick on but to protect the system the fan runs for a couple of minutes as the element heats up and then continues to run for a couple of minutes after element shuts down. If you have any suggestions that you would like to share to make things better I would love to hear them and you can reach me at any time at 780 793 3660. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"You gotta stay here!"

5
08/11/2015

Stayed here for a single night while travelling on business. After picking up our car from the airport we headed out to the Best Western Plus Sawridge Suites. I have to admit that I didn't know where the hotel was and once I entered it into the GPS I was a little shocked to see it was a fair distance away from what I was expecting. I also hadn't realized that this hotel was brand new in July of 2015. Upon arrival I was not disappointed when checking in. Everything is very modern and clean. There is a complimentary buffet breakfast with fresh made omelettes, bacon, sausage, potatoes, juices, coffee, pastries, fruit, etc. The rooms are spacious and modern. The beds and pillows are very comfortable. Plenty of power outlets throughout the room to plug your devices in. Large flat screen tv's with in room movies and many channels to chose from. After arriving here we decided not to head out to grab a bite and decided to stay at the hotel and have dinner. Dinner did not disappoint. There is nothing really close by at this time so the on site restaurant was our only choice. Overall, I would definitely stay here again despite the fact that it's a bit out of the way.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review our brand new hotel in Fort McMurray. We appreciate your kind comments and we will share them with our entire team. Location was a key factor when deciding where to build our Hotel and here in the TaigaNova Industrial Park we feel we have found the perfect location. If you are renting a car it really is pretty easy to find us - follow highway 63 across the bridges and turn right at the first set of lights - you are now in the Park. This location saves over an hour a day of travel if you are heading to one of the Oil Sands Sites or you are still only 7 minutes from downtown. Our culinary team will be pleased to hear your comments about your great experiences while you were a guest. I agree 100% that the electrical outlets are perfectly located exactly where you need them so that you can stay fully connected while you are travelling. We hope that your business brings you back to Fort McMurray and to the Best Western so that we can personally say thank you for your kind words. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Great place to stay"

5
07/11/2015

I stayed here for a week for work, a king bed suite. The room was fantastic, very modern, very clean, very quiet. I was worried about highway noise, but could barely even hear it and I am sensitive to noise. The staff were all really great, greeting with smiles all the time. I had an issue with the heating/AC(new hotel glitches) and they all treated me and the problem with importance and respect. I felt well taken care of, which can truly be a rare thing these days, in the service industry. They fitness room is really quite nice. The restaurant staff were lovely. Little store in hotel has many items one might require. The only thing I might recommend is to turn down the lighting in the restaurant and the rooms, it was very bright. I would have liked a dimmer lounge feel to the restaurant in the evening....sit down in the lounge after a long hard day. Also the wall lamps by the bed were too bright, they reflect in the tv, maybe request to have the light bulbs taken out of all but one. But they have these cool little personal, adjustable reading lights on each side of the bed. I just used those and pointed them to the ceiling for my bed lighting, while watching tv. Overall is a great hotel and fantastic staff, they deserve a HUGE thumbs up, I wish them much success! I would most certainly stay at this hotel again.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your comments and we will share them with our team as a learning tool so that everyone is aware of what we are doing well and what areas need a little fine tuning. We agree with your comments on the external noise as it is not something that you even hear and it makes you feel as if you are out in the country even though you are only 7 minutes from downtown Fort McMurray. I also agree 100% on the lighting and I will follow up to ensure that procedures we have in place for dimming the lights are being followed in the restaurant and bar areas. The Outpost Market is very convenient for the items you forget not to mention a place to pick up a couple of treats to take back home. We look forward to welcoming you back as your travels allow. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Sawridge Best Western - False Advertising"

3
30/10/2015

I booked on line via our corporate on-line booking tool, the rate was about $220. When I checked in and went into my room and signed on to the B/W internet, a banner page launched and advertised a special first timers rate of $150. plus some bonus points. I asked at the front desk and was told I did not qualify, it was for phone in reservations only. I checked the B/W main webpage, the special rate was not listed there either. I asked upon check out about this and was again told I did not qualify. Don't advertise something with no intention of honoring your special rate. I am sure the marketing people at B/W corporate would not approve of this false advertising. What a bunch of Crap

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Wes, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Please allow me to apologize for the confusion encountered regarding the Welcome Offer that is displayed on our internet landing page. As is the case with every promotion listed on our Special Offers page, each distinct special comes with its own terms and conditions and those terms and conditions must be met in order to receive the offer noted. The offer that you are referring to specifically requires that the reservation be booked in advance, there are no exceptions to that rule. Your company has a specific rate negotiated through Best Western however you are more than welcome to check out our specials and make your reservation that way as well. I am disappointed that you chose the words "False Advertising" when we have in face welcomed many many guests using that specific Welcome Offer. If you would like to discuss this please do not hesitate to contact me directly at your convenience at my direct line 780 793 3660. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Great Stay !!"

5
25/10/2015

We had a great 2-night stay at this hotel. Not your average BW+, very friendly staff. Amazing breakfast with made to order eggs/omelette and dinner buffet was equally enjoyable. Would highly recommend - will be back !

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our team. I am really happy to hear that you had a great visit with us. I could not agree more with your comment that we are not like any other Best Western Plus, we are unique and a great fit for our market whether you are here for a short stay or for an extended time frame. Our culinary team will be pleased to hear your comments about breakfast, our breakfast really is amazing with the selections offered, the made to order omelets really are not something that you would ever find on a complimentary breakfast. We look forward to welcoming you back to the Best Western Plus in Fort McMurray as your travels allow. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Attended the Grand Opening this week"

5
24/10/2015

The opening was very professional, great shrimp and personal service from all staff. We had a chance to view 4 different room layouts.....which were very impressive. If you need a longer term stay and work north of the bridge....this is a Great place. The weekend brunch is also very good.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your comments about our grand opening this week. It was a great event and I am happy that so many of our guests and people from our community were able to attend. I agree, the food was delicious and so was the entertainment. The Suite tours were fun and gave everyone an opportunity to see exactly what we have to offer. Our team, from every department, pulled together to make sure that it was a great event and that our guests were looked after ! We hope to welcome you back soon ! Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Best Hotel in Fort Mac. Top Notch"

5
23/10/2015

Stayed 1 night at this new facility. It is by far the best anything Fort Mac has seen for a hotel. Lobby that exudes "WOW", Excellent large comfortable quiet rooms. Killer showers. Friendly attentive staff. Don't stay anywhere else as nothing can match this place.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Terrence, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and I will share them with our team so that they know what is working and more importantly what areas we need to focus on to better serve our guests. Our entire commercial space was designed to be open and inviting and based on your comments it is exactly what our guests were looking for. We agree 100% on the guest rooms and the showers they are really and truly what sets us apart from other hotels in Fort McMurray. We look forward to welcoming you back to the Best Western Plus in Fort McMurray as your travels allow. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites .

"Good stay"

4
23/10/2015

I always stay best Western. Best hotels for working guys like me. I'm probably on my 50th stay or so. The staff are high turnover but I get the same service. Quick and painless. I love the building. Plus.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Russell, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Your comments are appreciated and they will be shared with our team as a learning tool. I am glad to hear that you enjoyed your visit with us and that you are a loyal Best Western traveler - we appreciate that level of trust. I am happy to hear that phrase quick and painless as that tells me we are ensuring that our teams are staying on top of training, which is important so that our guests are not inconvenienced by any changes we make. We look forward to welcoming you back to Fort McMurray as your travels allow. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Top Quality Stay"

5
22/10/2015

Hotel was clean and the rooms very well appointed. Staff were very friendly and helpful. Check in and check out was professional and quick. The breakfast menu was excellent with several choices, far better than the traditional continental breakfast offered by others. Parking is adequate.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Kent, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your comments and I will share them with our team. I am glad to hear that you enjoyed your stay with us and we agree with your assessment on the guest rooms, they offer the best of both - the ability to work and relax. The breakfast continues to be a great feature for us, as you indicated, our guests are pleased with the selections offered and the continuous changes while still maintaining the staples each morning. With regards to the parking don't forget we have the underground parking also as an option as the colder weather gets ready to roll in. We look forward to having you back as your travels allow, if I can assist in any way while you are here or prior to your visit please just let me know. Regards. Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Miracle Arena for All Nations"

5
18/10/2015

We had a very successful convention thanks a lot to the Best Western Plus Sawridge Suites. Brand new state of the art facility.Very friendly staff. We would love to give 5 stars to Sacha Roper for being exceptionally helpful. Sacha you are caring and very knowledgeable about your work. A pleasant and understanding person. Keep doing your work that way. We enjoyed our stay!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments ! We are pleased to here that your group had a great convention, its is tough when you are away from home and working from your hotel suite - we are glad that we were able to assist in any way to alleviate some of that pressure. We agree 100% that Sacha is a great asset to our team and I will personally let her know that you appreciated her help ! We hope that if your travels bring you back to our fair city that we can once again welcome you to the Best Western Plus Sawridge Suites. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Clean, Very Comfortable, Friendly Staff, Finally Found My Spot In Fort McMurray"

5
18/10/2015

I am the guy who reads all the reviews but never posts my own until today. From the time I checked in until the time I left the staff kept asking how everything was, if i needed anything - have not had that before at any of the other hotels in Fort McMurray and I have been travelling here for years. The food was good and I liked the fact that it was so open. Had couple beer at the bar, probably the best bar prices that I have found so it makes it great to come back to the hotel grab a bite to eat and have a cold beer. Huge gym to work out and steam room to relax which was great after a long day hauling steel. Breakfast had a great selection, been a long time since i had oatmeal and it was delicious, all the toppings were great we never had that kind of selection at home. The rates are actually less than what I was paying at the Clearwater. I will be back for sure like one of the other reviewers said, and it does not hurt a bit that get points for staying !!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon Mark, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your kind comments and I will share them with our team. I am happy to read that you found a new home away from home - that part of your review really did make my day ! The food and beverage team will be happy to hear your feedback, that you enjoyed your meals and also that you appreciated the beverage specials. The breakfast selections change daily and we do that to offer our guests variety - the oatmeal and the toppings are made fresh each morning and are a healthy choice. If I can be of any assistance at all while you are here or prior to your visit please do not hesitate to give me a call on my direct line at 780 793 3660. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Went for buffet special"

4
17/10/2015

We wanted to try the new Best Western restaurant in Fort McMurray. Place is very nicely decorated, and the staff are very nice. Food is good, but the main meat was a stuffed pork roast. It was a nicely done dish, but because it was under a heat lamp, with no pan of juice under it, it had dried out. Ruined a nice dish. I was not too happy with the dish cleanliness. It took 3 plates to get one that food not have food residue on it. It is likely a dish washer issue. All being said, I will go there again. They just need to nail the important things to be a great restaurant.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. Thank you for coming in to check out Creations, the open concept food and beverage outlet at the Best Western Plus. I appreciate your comments and we will share them with the food and beverage team so that we can ensure a great experience each and every time. I am really disappointed to hear about the dishes, it seems like a glitch in the system but I can assure you that each and every plate will now be checked before it is placed out on the buffet line. I hope you will come back again so that you can see that we took your comments and went to work right away to find a solution - as a paying guest you are the reason we come to work every day, we do not want to meet your expectations, we want to exceed them. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Not worth the premium"

3
16/10/2015

For the region, this hotel carries about a 30% premium but has a very good location for traveling to the sites. I would not go back, poor attitude from a lot of staff (restaurant staff were great though) and a pay by weight buffet? Wanted to try it but would not go back there unless Nova, Sawridge etc were full.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Hi Rob, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. I appreciate your comments and your honesty, and I really would like to get to the bottom of the service issue you encountered - I would love to speak to you directly if you have the time, you can reach me at 780 793 3660, that is my direct line. I am at a loss on your comment about the premium, our rates are very competitive with the hotels in Fort McMurray, we offer both weekly and monthly rates and negotiated rates for our guests who are frequent travelers. We are very proud of our facility and our team but in your case we failed to exceed your expectations and meet the high standards we have set for ourselves, and as a team that is something that we take very seriously. We would appreciate another opportunity to show you that we do indeed value your business and as I noted above I would like the opportunity to speak to you directly. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites Fort McMurray

"Best place to stay in Fort McMurray"

5
15/10/2015

Very clean and modern hotel closer to the Oil Sands with less traffic to fight. User friendly in room devices and an incredible staff! Fitness centre is modern and hotel has very modern facilities right down to the underground dumpsters!!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Robert, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our team as a learning tool geared to what is working well and what needs to be adjusted. Our location was very carefully selected so that it did in fact add to our guests quality of life, staying with us does cut over 30 minutes each way, of travel time, if you are heading to one of the oil sands sites. That gives you more time to relax from one work day to the next and that really is what we were going for. I really really enjoyed your comment on the waste disposal system that we have, they are called Moluks, I love the fact that there is no longer any banging or loud crashes as there was with the older form of dumpsters, now the exchange is done very quietly and you would not even know it is happening. Not to mention that they do blend in to their surroundings as opposed to sticking out like a sore thumb. We hope to welcome you back as your travels allow and we hope you had a safe journey back to Whitecourt. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Everything I Could Need"

5
15/10/2015

I travel to Fort McMurray often on business and this is the first time I have had the opportunity to stay at the Best Western Plus. From check in to breakfast, the staff was welcoming and very helpful. My room was a beautiful and a very well stalked one bedroom suite, complete with washer and dryer, a beautiful modern kitchen with a dishwasher. The bedroom was bright, had power accessible right on both sides of the bed and the most amazing bed. Six pillows, Six giant, really plush pillows for myself! The bathroom was bright and the entire space was spotless from the lobby to the stairwell. The room was quiet and very cozy, not too large with no empty wasted space. Buffet breakfast was included and was excellent with the genuine and friendly service from the omelette chef to my server. The lounge/restaurant area is open and inviting. Excellent menu and drink selections to unwind. I might be a regular for sure.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Angela, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. I am so happy to hear that you enjoyed your stay with us and that we were able to offer that relaxation needed after a long day on the road ! Our one bedroom suites really are well thought out in both design and detail and it was our hope that our guests would be made to feel at home. I do agree with your comments on the pillows, our female guests love them as they say it makes them feel special, I suspect our male travelers feel the same way but their comments always gravitate to the custom walk in showers - both luxuries for sure ! I am glad that you enjoyed your breakfast and evening down time with us and I will pass along your experiences to our food and beverage team. We hope in fact that you do become a regular guest - that would make our day. If I can assist in any way prior to or during any future reservations please do not hesitate to contact me by using my direct line at 780 793 3660. Regards, Paul R. Jones, CHA General Manager Best Western Sawridge Suites

"Great Property"

4
15/10/2015

I was pleasantly surprised at the quality of room and property at this Best Western Plus. Although the checkin was slow, the staff were polite and friendly. There aren't any restaurants around, so expect to drive to some nearby neighbourhoods.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your comments and I will share them with our team as a tool to adjust how we operate. I am very glad to hear that you enjoyed your stay with us and appreciate the quality and size of our Suites. I want to ensure you that I will be looking in to why it took so long at check in, I agree 100% that there is nothing more aggravating than waiting, that is something I can honestly promise to resolve not next week but today. As your travels allow I do hope that you will give us an opportunity to show you that we have taken your comments seriously and that our check in now exceeds not only your but also our expectations. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"business trip"

4
14/10/2015

Nice big rooms with lots of room to work in. Free bottle water each night. Breakfast was included with room cost. Buffet style breakfast only complaint breakfast opens at 6:30 am but they don't cook omeletes until 7 am that is a little late when going to the plants. lots of surface parking with under ground coming in the future.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your comments and we will share them with our team as a learning tool of what is working and what needs to be adjusted to better suit the needs of our guests. I am happy to hear that you enjoyed our suites and I do agree there is plenty of room to work while you are away from home. Our breakfast actually starts at 6:00am for our early risers and for those who have to leave extra early we have hot breakfast sandwiches made fresh each morning available in our Outpost Market along with freshly brewed coffee ready to go. You can exchange your breakfast coupon so you don't miss out on that all important hot breakfast. The omelet station is something that we are testing to see if our guests would prefer that over the other selections that we offer and that is why it is set with specific hours - guest feedback determines any and all changes that we make, so we really do appreciate your comments on our complimentary breakfast. We hope that you will visit us again as your travels allow. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Beautiful Hotel"

5
11/10/2015

The check in staff were really quick and friendly to help, hotel is very clean and the bed was really comfortable with extra pillows!!! Breakfast in the morning was delicious too! Would definitely stay here again when we are back in the area!!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our team as a tool that we use to grow our level of engagement with our guests. I am happy to hear that you enjoyed your stay - the extra pillows do certainly add to that feeling of total relaxation and comfort. Our culinary team will be pleased to hear that you did enjoy your breakfast, we are proud of the team not just for what they present to our guests but that they are also listening to our guests and the subtle changes made each and every day are meant to add not only value but to offer more selections and more choices to keep you coming back. We hope to see you again in the very near future ! Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"One of the nicest Best Westerns & in McMurray"

4
10/10/2015

Hotel Opened in July and as a Diamond Member was upgraded to a one bedroom on the third floor. The room included a living room with Large screen TV a business center,Full kitchen, dish washer, fridge, and all dishes and utensil,s , Large bathroom,glassed in shower, washer and dryer , and a robe. One off the best free breakfast,s at any Best Western I have stayed in. Staff were terrific, the dinners in the evening where interesting in the fact that after picking items you wanted on the Buffet you paid by the weight of what you selected. I was there for a total of three nights

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our team. I am happy to hear that you enjoyed your upgrade, being a Best Western Rewards Member certainly does have its perks and we like to show just how much we appreciate your loyalty and dedication as a Diamond Member to the Best Western Brand. We agree and are proud of our property and the many features we are able to offer, features not found in any Hotel in Fort McMurray. We look forward to welcoming you back as your travels allow and if there is anything that I can do personally prior to your arrival or during your stay please just let me know. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"A Breath of Fresh Air"

5
08/10/2015

Brilliant well designed property with friendly staff and great food. Rooms are perfectly set up for a short or long stay with obvious thought put in to the design. Fitness center is adequately equipped but could maybe have a few extras such as exercise balls or maybe a smith machine for barbell movements. Hands down the nicest property in Fort McMurray and I have done business here for years. Congrats to the Best Western!

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning Wayne, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our team. I am happy that you noticed the thought that went in to the design of the hotel - the entire premise was to ensure that our guests were comfortable for short visits to the hotel and also someone that was staying with us for a longer period of time. We wanted our guests to make our hotel their home away from home. I very much appreciate the suggestions for the fitness center and I agree, we will work on that right away. If there is anything that we can help you with at all please do not hesitate to let me know at any time by giving me a call 780 793 3660. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Best Hotel in Fort Mac bar non"

5
02/10/2015

The best hotel experience Ive had ever so far. Great friendly staff. Welcoming and accommodating. Very modern, I personally think it needs some more color as its a very bland color pallete. The Queen Suite was fantastic!!! I could live there lol

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your enthusiastic comments about our hotel and while we are a tad partial - we totally agree. It was important during the designing process for us to ensure that our guests were made to feel at home and your comments "that you could live there" certainly tell us we have achieved what we set out to do. Offering superior customer service is the reason we come to work each day and we are happy to hear that you felt welcomed by our team. During your next visit or prior to your next visit if there is anything at all that I can do to assist at any time please call me directly at 780 793 3660. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Great Sunday Brunch"

5
27/09/2015

This was just recently opened and I had heard about the breakfast / brunch menu on the weekends. Went with 3 colleagues....the service, food, choices and atmosphere were excellent. Woo Hoo another very great place for brunch. Keep up the great work.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Morning, Thank you for taking the time to review the Best Western Plus Sawwridge Suites in Fort McMurray. We appreciate your kind comments regarding your visit to Creations and we will share them with our team - our culinary team will be very pleased to hear your comments about our Sunday Brunch ! Our Brunch offers the Build your own Caesar Bar which is turning out to be a great success and also our table side Mimosa which is another great addition. For our culinary team and our food and beverage team it really is all about trying something new to see what our guests enjoy ! We look forward to hearing about your next visit to Creations at the Best Western Plus Sawridge Suites. Regards Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Brand New Hotel - Great Location!!"

5
18/09/2015

Went to this hotel for the breakfast. I loved the set up of the lobby and eating area. The breakfast was a great price and the food was amazing. The people were very kind and friendly and the hotel is a beautiful property. Definitely worth checking out.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon Stefanie, Thank you for taking the time from your busy schedule to review the Best Western Plus Sawridge Suites in Fort McMurray. I am happy to hear that you enjoyed your visit to our Hotel. Your comments on our buffet breakfast are greatly appreciated, our culinary team will be happy to hear them - it tells us we are on the right track with the vast array of breakfast selections available each and every morning. It is nice to hear that you enjoyed the open concept design while enjoying your breakfast. It really is set up so that even when the facility is full it allows for great flow and great customer interaction. We look forward to welcoming you back when your travels bring you back to our City. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites

"Great hotel with customer focused staff"

5
17/09/2015

Complements to the staff of this hotel during our stay during the Oilsands Trade Show. We felt well looked after by staff who were concerned our time in Fort McMurray was enjoyable. From the stellar front desk staff to the restaurant and bar staff we were well taken care of.

Paul J, General Manager at BEST WESTERN PLUS Sawridge Suites, responded to this review
Good Afternoon, Thank you for taking the time to review the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate your kind comments and we will share them with our team. I am very pleased to hear that our customer service team is engaging our guests to ensure that we are meeting any and all requirements that you may have during your stay. We are in the customer service business and it is sincerely my hope that every guest who comes to the Hotel walks away knowing that we come to work to assist our guests and to make their stay with us as enjoyable as possible. I hope your travels bring you back to our City and to the Best Western Plus Sawridge Suites so that we can show you just how much we appreciate your business. Regards, Paul R. Jones, CHA General Manager Best Western Plus Sawridge Suites