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Codice vantaggio

Best Western Plus Hotel Fernie Mountain Lodge, Fernie

4.5/5  - basé sur 517 notations.
1622 7th Avenue, V0B 1M0, Fernie, Canada - visualizzare mappa
Best Western Plus Fernie Mountain Lodge - Facciata dell'albergo Il Best Western Plus Fernie Mountain Lodge è situato nel centro di Fernie. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Questo hotel a servizio completo di Fernie, British Columbia, si trova a pochi minuti da splendidi impianti sciistici e luoghi dove praticare attività ricreative. Situato nella zona dei Kootenays orientali della British Columbia, il Best Western Plus® Fernie Mountain Lodge si trova in ottima posizione e offre camere comode e il servizio impeccabile tipico degli hotel Best Western. Questo hotel di Fernie offre splendide viste sulle Rockies canadesi e si trova a pochi minuti dagli impianti sciistici di Fernie, dove è possibile sciare e praticare la pesca con la mosca sul fiume Elk. Il Best Western Plus Fernie Mountain Lodge dispone di 95 spaziose camere e suite con angolo cottura. Tutte le camere sono arredate con gusto e dispongono di microonde, frigorifero, televisione via cavo/satellite e accesso a Internet ad alta velocità. Gusta un ottimo pasto al Boston Pizza &?Sports Bar, all'interno dell'hotel. I?nostri servizi comprendono piscina al coperto, vasca idromassaggio all'aperto e al coperto, servizi business completi e area per meeting/banchetti in grado di ospitare 180 persone. Gli animali domestici sono ammessi con limitazioni. I nostri clienti si troveranno a pochi minuti da luoghi dove praticare attività all'aperto, tra cui il campo da golf con country club di Fernie e gli impianti da sci, snowboard, pattinaggio su ghiaccio e rafting su rapide. Goditi una gita al centro di Fernie per scoprire a piedi i suoi edifici storici o visitare i tanti negozi e boutique. Per risparmiare, prenota oggi stesso al Best Western Plus Fernie Mountain Lodge! Ti auguriamo un soggiorno gradevole!

Best Western Plus

Hotel Fernie Mountain Lodge

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Aria condizionata
    Aria condizionata
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Servizio massaggi
    Servizio massaggi
  • Personale multilingue
    Personale multilingue
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 518 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
281
Molto buono
179
Nella media
41
Scarso
10
Pessimo
7
CONSULTARE I PARERI SU
Affari Affari
108
Business Business
75
Da solo Da solo
15
Di coppia Di coppia
94
In coppia In coppia
191
In famiglia In famiglia
136
Viaggio con amici Viaggio con amici
37
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Relaxing in Fernie"

5
12/12/2018

Pleasant and helpful staff with all interactions from booking, to check in, to dinner recommendations to check out very positive. Rooms were clean and spacious and the facility has a handy location (restaurants, groceries, highway etc0

"Great comfortable stay"

5
25/10/2018

Enjoyed my stay for my birthday weekend at The Best Western in Fernie, BC. All staff were extremely helpful and I truly appreciated their recommendations for great meals at the restaurants in Fernie. I also appreciated the hot breakfasts provided with our stay. The pool and hot tub area is nice and quiet. The hotel is clean and well maintained. I will definitely be staying there again for my next visit to Fernie, BC .

"We love this hotel despite the noisy ice machine on the 4th floor"

4
10/10/2018

As Platinum members, we were thrilled with our upgrade to a spacious family suite, complete with kitchenette and fireplace. There's so much to love at this hotel: the staff are the friendliest and most professional around; they have lovely indoor as well as outdoor hot tubs and a great indoor pool; great mountain views from any room; and Fernie is just a gorgeous place to visit any time. Sadly, on this visit, even though our room was two rooms away from the elevator lobby, we were kept awake by an extremely noisy ice machine that ran all night. Next time we'll know to insist on a room, regardless of size, FAR away from the elevator. We love their breakfasts, the real dishes and cutlery and food selection. One item was a little off - the small pancakes had a funny taste to them. But otherwise the rest of the breakfast was excellent. On previous stays the breakfast staff were very friendly, but on this visit (it was the Canadian Thanksgiving weekend), we got the impression staff weren't happy to be there, as they weren't greeting people, etc. It's wonderful to start your day with a friendly greeting and smile, but didn't happen on this breakfast visit, unfortunately. Fortunately, the front desk staff did save the day again, as they greeted us as we walked past.

"Arrived after a 250 mile trip in the rain on harleys"

4
08/10/2018

Made very welcome after a nightmare trip , we were somewhat wet Hot tubs were a great way to warm up Reception staff were very helpful Good selection at breakfast Not far to walk into town Rooms a good size and very clean Overall a good hotel offering value for money

"Don't Expect too Much"

3
14/09/2018

The room was beautiful, the price was way too high and the breakfast was horrible! Check in was quick and the customer service was good. Lots of amenities nearby and a nice walking path to a little lake.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for taking the time to write a review. I am sorry to hear that the breakfast was not up to par. We are always looking for ways to improve and appreciate your feedback. That said, I am glad that you had a good experience with our staff. They are there to make sure your stay is as good as possible. We would love a second chance in the future. Shelley L'Estrange General Manager

"Great hotel"

5
08/09/2018

We always stay here when visiting Fernie. The hotel is always clean and the staff is great. They have a good breakfast selection, much better than average Best Western offerings. Liquor and grocery stores close by and a Boston Pizza attached.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We love our loyal customers. I am glad to hear that our hotel always offers you reliable and consistent service. On top of all the wonderful opportunities at our hotel, we are also centrally located for your convenience. We look forward to your next stay. Shelley L'Estrange General Manager

"Charged in US dollars by Getaroom"

3
29/08/2018

The hotel was great but we were charged US dollars by Getaroom.com. The price was $209 Cdn funds but we were charged in US currency which ended up being $272.52. Neither Best Western nor the booking company would provide a refund. We will never again use unknown booking companies. My wife was in the car with me and when she googled Best Western she dialed the number that showed. She asked if it was Best Western and the person that said that they book all of Best Western rooms. Needless to say we are annoyed at both Best Western and Getaroom.

"Stephanie @ the Front Desk is the Best!"

5
24/08/2018

Evidently I/we had a really great and relaxing vacation, as I had no idea what day it was when I booked the room as I had called the hotel directly. Or when we showed up to check in.. and were a day early! Stephanie saved the day/night! She was able to find us an available room and then upgraded us! Pays to be a Best Western Rewards Member!

"Beautiful spot in Fernie"

5
22/08/2018

We were very impressed with this hotel. The room was comfortable, with everything we needed, and the view of the surrounding mountains is impressive. The complimentary hot breakfast was very good, and we enjoyed our walk through the beautiful town of Fernie!

"BW Fernie Mountain Lodge"

5
19/08/2018

great location and great service. great hotel to stay at, enjoyed the breakfast. Ladies who were avaavailable to help out and were friendly too. nice fresh bread for toast.very close to a big food store for snacks and deli food.Bed was comfortable.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Here at Best Western we want you to be our top priority. That's why we offer complimentary breakfast and free Wi-Fi. I am pleased to hear the staff was so accommodating. It is our priority that we provide the utmost comfort to you and all our guests. We hope that we see you again next time you are in the area. Shelley L'Estrange General Manager

"Road trip"

5
18/08/2018

Only stayed one night but would have stayed longer if we would have had the time! Very clean and comfortable room. Plenty of space and had a comfy bed. Front desk staff were very friendly. Cafe also had plenty of room for breakfast and we didn't feel like we were crammed into a little space unlike some hotels. It was nice having the Boston Pizza connected and Starbucks in the same location.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We are glad you were able to stop by our hotel even if it was only for a little bit. Our team is committed to providing the highest quality possible to all our guests. From free breakfast to a friendly greeting, we know that your hotel can make or break your trip. I hope you can come back to our hotel another time and enjoy all we have to offer for a bit longer. Shelley L'Estrange General Manager

"Great stay"

5
18/08/2018

Very nice place to stay. Stay are great - rooms are large and we'll kept - looks like may have been renovated within last year. Free parking on site with plug-ins when need for winter. Boston Pizza restaurant and sports bar connected adjacent to Hotel. Would definitely stay there again!

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for taking the time to review our hotel. We are always looking for ways to improve and love hearing from our guests. I am glad you enjoyed your stay. Our entire team has gone to great lengths to provide such a restful and convenient place for you to come after a long day of travel. I hope to see you again in the future. Shelley L'Estrange General Manager

"Quiet but centrally located."

3
07/08/2018

My wife and I spent a night here with our small dog. There is a Boston Pizza attached to the premises and a liquor store across the parking lot. To the rear is a green space for your dog/s. The room was average (it was reserved for people with pets so maybe not upgraded). A decent cooked breakfast (buffet style) was included in our room rate. We had a decent night's sleep - no unexpected trains running through the lobby in the middle of the night (which can't be said for a lot of hotels in the BC interior!).All-in-all it was ok!

"Excellent Disabled Access Room"

5
07/08/2018

We were fortunate enough to stay two nights in Room 321 at the Fernie Best Western. This was truly an excellent disabled access room. It had a true Roll-In shower for my wife's wheelchair and plenty go grab bars in the bathroom. The room was quite spacious for moving a wheelchair. Nice balcony with a gorgeous mountain view. The only suggestion would be to make the balcony door a little wider to accommodate wheelchairs, it was a bit tight. Most hotels pay "lip service" to the term disabled access and may at best offer some extra grab bars in the bathroom. Though I don't know if the Fernie Best Western has several disabled access rooms like this ( or only one), this room was done well.

"Experience Fernie!!"

5
02/08/2018

I stay at a few BW's across western Canada for work. The Fernie Mountain Lodge BW is one of the better ones I stay at. Beds are comfortable. Hotel Location is close to resturants and lounges. Free breakfast offering is awesome. Recommend stay here.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for being such a dedicated guest to our hotel. We are always striving to make your stay one to remember. I'm glad you have been able to enjoy our free breakfast. We want you to have a great time anytime your are staying with us. I look forward to your next stay. Shelley L'Estrange General Manager

"First weekend away together"

5
24/07/2018

This was the first weekend away for my girlfriend and I so booking the right place in Fernie was important. It was nice that the pictures on the site are accurate and we were not disappointed. I booked the king bed room with pullout couch. ( just in case..lol) We had a five and a half hour drive and left early so we took the chance to see if an early check in was an option and the front counter staff were great and got us in so we could enjoy the most of our first day without packing our gear around. The rooms are clean,spacious and quiet. The staff was great and helpful with all my questions about trails, times and locations of things we planned on doing. The hotel is very close to a nice walking, biking or jogging trail that leads around the city and connects to a series of other trails. You can discover the river, ponds, wildllife all with in a few minutes of the hotel and the views I can't say enough about. The hotel is perfectly located near starbucks, a liquor store, grocery store and Canadian tire all walking distance of between a minute and five minutes. Boston pizza is located within the hotel and delivers up to your room which is nice. The continental breakfast is like nothing I've had. Fantastic!!! and so well staffed! The only downfall was the pool and hot tubs closing at 10pm. Maybe consider longer hours until 11 or 11:30pm and earlier opening times. This is a repeat visit establishment. Thanks for the nice weekend stay.

"1st time ever in Fernie"

5
20/07/2018

My wife and I came from visiting Waterton National Park. Particularly the Prince of Wales Hotel. We were heading back to Spokane and stopped in Fernie overnight. We choose the Best Western in Fernie. It was lovely. I enjoyed the fitness center that was very good. Our room was very clean and our accommodations could not have been better. It is right on the main highway which makes it very easy to check in and check out. This is a very nice hotel and the staff was extremely nice.

"Glad we stayed here"

5
11/07/2018

We stayed here July 6-9th 2018. What a great place and pet friendly too. I love that. Rooms were clean and decor was very nice. AC worked perfectly . Breakfast was very good with scrambled eggs with topping choices like cheese and salsa if you wish, sausages, french toast, hot oatmeal, yogurt, muffins, etc. Front desk staff was friendly and helpful. Cleaning staff was very nice too. Free coffee in the lobby all day or apples and oranges too. Overall great experience. Price could be a bit lower but thats all. We would stay again, maybe longer if it were just a bit cheaper.

"Stopover before Calgary Aurport"

4
11/07/2018

Warm welcome, great room, nice facilities, swimming pool and jacuzzis , good literature, coffee in reception and rooms, e cells to parking, close to highway , .aircon, What's not to like. 3 and 1/2 hours from Calgary airport, and rental car returns.

"Group leisure visit"

5
05/07/2018

We went with a group of kids playing in a basketball exhibition tournament in Fernie. Our stay in the hotel was a wonderful experience, the atmosphere is clean and neat. The staff were very friendly and professional in their duties.

"Solid option in Fernie"

5
14/06/2018

I stayed at this hotel multiple times in the past. Great location for me while visiting customers in the Valley. The breakfast is rather basic, but there is Tim Horton and McDonalds in the same parking lot, so there are options for those needing more variety. Reception staff is very efficient and pleasant. Did not use the pool.

"Best receptionist ever"

5
20/05/2018

When we came to the lodge in the middle of the night due to an inconvenient situation a receptionist, Lisa, did everything she could to help us out, even in concerns clearly exceeding her area of responsibility. To be honest, I've never met a more obliging employee in any hotel ever before. The room was spacious and nicely decorated, very comfy beds. We had a great stay despite our unpleasant situation. Thank you!

"Always mkaes great stay"

5
11/05/2018

I stay at this hotel every time I am down in Fernie and it is always extremely clean with comfortable beds and friendly staff. The adjoining restaurant makes it very convenient. The breakfast provided is better than you get at most hotels where it is included with the stay.

"Always a comfortable place to stay"

5
08/05/2018

Hotel is in an ideal location, great views of the mountains, close to other amenities, short walk to local lake. The rooms are comfortable and staff pleasant. Accessible from the hotel is a Boston Pizza restaurant. The hotel offers a free, good breakfast, hot and cold.

"Improvements!"

5
04/05/2018

The hotel has undergone significant decor improvements, all adding to the experience of a pleasant stay. Especially welcomed is new and improved bathroom lighting, the one negative I have experienced there for several years. Staff, many of whom have been with the hotel for years, remain friendly and pleasant.

"Great Hotel"

5
01/05/2018

Great hotel with everything you need. Boston Pizza is attached to it so you have food and a bar. Breaky in the AM is good and quick. Outdoor hot tub to relax in as well as great views of the mountains.

"Great pet friendly hotel!"

5
15/04/2018

What a pleasure to check into our king room and see a big comfy pet bed, water dish, dog treat, rubber placemat, and poop bags stacked on the floor beside the desk! Room was spacious (had room for our two travel crates) and very clean. You could open the window for fresh air. We had a comfortable and very quiet night. Breakfast was amazing......pleasant staff person, lots of fresh hot breakfast foods, assortment of cereals, fruits, pastries, yogurt, etc. And real dishes and cutlery! One of the nicest complimentary breakfasts that I have seen. Very nice hotel!

"Best hot tub and location"

5
02/04/2018

I spent quite a bit of time at the best western in fernie. I fell in love with the outdoor hot tub, which is very much a time machine after a long day of exploring mountains. The location couldn't be better, with the independent grocery store, starbucks, cold beer and wine, etc. right outside. The staff went above and beyond, and were extremely helpful when needed. I am looking forward to coming back next winter.

"Great hotel but pricey for what you get"

3
02/04/2018

We stayed here for a weekend of snowmobiling around Fernie. The stay was great but I wouldnt say that this hotel is anything special compared to other BWs I have stayed at. The price was very high at close to $200 a night. The only really fancy thing in the hotel is the lobby but we dont want to hang out there we would rather the room be nicer. Overall the stay was good but just not worth what we payed for.

"Business Trip"

5
21/03/2018

Excellent place to stay. Rooms are nice and the complimentary breakfast was awesome. All the amenities are right there at the Hotel and shopping is in walking distance. The pool and hot tub are a nice place to relax after a day of work or skiing.

"Fantastic hotel & staff"

5
19/03/2018

Love this hotel. My 4th visit in 2 years & looking forward to my next visit. Mgmt, Front desk staff, breakfast staff & housekeeping are all wonderful. Very comfortable rooms and pet friendly. Breakfast is excellent. Pool/hot-tubs are great. Right on the ski shuttle route. Easy walk to market, Canadian Tire & Tim Horton's.

"Great Hotel in Ferni"

4
18/03/2018

Great hotel in Ferni close to ski resort (12 min), close to main highway but quiet. There is a bus shuttle to ski resort. My room was big with 2 comfortable beds.and a coffee corner(fridge,microwave,coffee maker). Big modern bathroom, extremely clean! With the price you get a good warm breakfast : eggs, hashbrown, bacon, sausages plus full continental breakfast. Breakfast is served on real plates!!! Helpful staff at breakfast.

"Great! stayed 3 nights"

4
15/03/2018

Spent 3 nights here with my wife for a ski vacation at Fernie. It was our first experience at a BW Plus. We were pleasantly surprised with the breakfast. The friendly kitchen staff sets up a buffet style arrangement, with hot and cold options. I'm not going to say the cooked food was of the highest quality, so if you have reservations about processed food then you don't have to eat it, but the breakfast was solid. Plenty of coffee/tea/juice, yogurt/fruit, cereal/oatmeal, eggs/bacon/potatoes to go around. The rooms were clean as well as the pool/hot tubs.

"Beautiful Room and Great Service"

5
14/03/2018

Quick one night stay and I didn't want to leave. From check-in to check-out everything was seamless. Super comfortable bedding, everything was spotless and the complimentary breakfast was super tasty. Wish I could have stayed longer.

"Very Good Best Western Plus"

3
11/03/2018

The Best Western chain is a well know quantity. You know what you are getting. The BW Plus is even a bit nicer. There is an indoor pool, self service laundry and the breakfast is better than usual. Our room was clean and comfortable although the mattress was nearing the end of its usable life. Amenities in the room are nice with a fridge, coffee maker and a microwave. The room had a couch and desk and the shower was very satisfying. This is one of the better places to stay in Fernie, especially if you are on a budget.

"So Glad We Stayed Here!"

5
04/03/2018

Chain hotels can be really good, or not so much. And included breakfasts are always a surprise, specific to what is being offered, and often not a happy surprise. This hotel has updated rooms, perfectly adequate hot tub and exercise facility, and really helpful staff. Breakfast was what put it over the top: very high quality food (I read labels!), lots of choices, real plates and flat ware (which is also more sustainable), and helpful staff. Location is good, absolutely walkable to town. I'm not sure why I'd stay anywhere else. PS They had noted our request for a quiet room, and definitely honored it. Another plus.

"The best of the best westerns "

5
03/03/2018

This is a great hotel with friendly and helpful staff rooms are spotless with gym and pool for family's bus stops right out side and is close to supermarket and fast food places and is 5 minutes walk from Main Street

"" Great Location ""

3
01/03/2018

Friendly staff, no parking for guest had to park at restaurant parking, great location close to coffee shops and shopping, too expensive for the area, stayed in other hotels in Fernie same service better rates

"Great Place to stay in Fernie BC!"

5
04/01/2018

Convenient, excellent amenities and very quiet rooms even when hotel is fully occupied! Attached restaurant offers much at good prices. Indoor and outdoor hot tubs - outdoor was great. Very good breakfast and good hours for skiers! Rooms clean, comfortable and well supplied. Would not hesitate to stay again and highly recommend. Book direct and not through any booking company or agency.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We are so glad to hear that you had an excellent stay with Best Western! There is nothing better than coming back to a peaceful comfortable room after a long day of traveling. We work hard to make sure all of your needs are met. I am so glad you were able to enjoy the several amenities that we offer. Our complimentary breakfast is a favorite amongst our guests, and I am glad you enjoyed it. We look forward to seeing you again next time you are in the area. Shelley L'Estrange General Manager

"Great stay"

5
03/01/2018

Best Western always provides great highlight to our trip back to my hometown. Our kids have fun at the pool and the amenities allow me to work as needed throughout our stay. The breakfast is a great feature as well.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
At Best Western, we strive to be a home away from home. I am glad you and your family have been able to become part of our family. From the pool to the free Wi-Fi, there is something for everyone to enjoy. Our complimentary hot breakfast is a favorite amongst our guests and I am glad you took advantage of it! We look forward to your next stay with us. Shelley L'Estrange General Manager

"Excellent property"

5
03/01/2018

Great location in town, close to lots of restaurants and 10 minutes to the ski hill. Comfortable all around with friendly, helpful staff. Excellent breakfast choices included. Clean rooms. Would highly recommend and will stay there next time.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for taking the time to review our hotel! We are so glad you had a five-star experience while staying with us. There are many things to look for while choosing a hotel. That is why we try hard to make sure your experience is all around incredible. This means not only do you have a wonderful location and friendly staff, but we also provide a complimentary breakfast. It sounds like you really took the opportunity to truly enjoy all of these things. We look forward to the next time you are in the area. Shelley L'Estrange General Manager

"A smart choice for Fernie"

5
27/12/2017

nice location, close to everything you need, e.g. starbucks, Tim hortons, restaurant, superstore, gas station, etc. 5 minutes driving to ski mountain. Great hardware and excellent service! Very good continental breakfast and smooth wi-fi internet!

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for taking the time to review our hotel! We are so glad you had a five-star experience while staying with us. There are many things to look for while choosing a hotel. That is why we try hard to make sure your experience is all around incredible. This means not only do you have a wonderful location and friendly staff, but we also provide a complimentary breakfast. It sounds like you really took the opportunity to truly enjoy all of these things. We look forward to the next time you are in the area. Shelley L'Estrange General Manager

"Great Service"

5
19/12/2017

Great service from Front desk team member Stephanie, helpful, over above service, great personality, much appreciated after a full day of travel. Beautiful location Room was clean, breakfast which is included was hot, fresh and well presented, will definitely stay there again.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We are so glad you enjoyed your stay with us! Our staff is committed to providing you with excellent service. Thank you for your comments regarding Stephanie – we will be sure to share your positive feedback with her. We are pleased you enjoyed our complimentary breakfast. It is a crucial part to get you started on your day. We wish the best on all your travels and look forward to the next time you stay with us! Shelley L'Estrange General Manager

"Stopping at night"

5
08/11/2017

Comfortable room and bed(s). Warm, helpful staff at every turn. Full, hot breakfast. Coffee to go. Nice view of the mountains from part of the breakfast room. Easy access on and off the highway. I've stayed there before and I'll stay again.

"Best place to stay in Fernie"

5
01/11/2017

Excellent hotel, great value all you need in a hotel. Fantastic staff. Great p[ool and hot tub, nice fitness room, great free breakfast. Liquor store on site and Bostone Pizza. Best place to stay in Fernie.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for your 5-star review! We are so glad that you enjoy staying at our hotel. Our staff does their best to make sure everything you need is available. Best Western is committed to providing complimentary breakfast at all our hotels and we are so glad that you were able to take advantage of this opportunity. Next time you are in Fernie, we hope to be your home away from home! Shelley L'Estrange General Manager

"Skip the breakfast"

3
22/10/2017

Terrible hot breakfast. Food is cold. They wait for the trays to be empty then cook more. So you're eating cold food or waiting an eternity for more to be cooked. The quality of it is bad too. Expect not to have enough towels in your room, and going to the front desk for shampoo because maid service only placed 6 bottles conditioner in your room.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We appreciate your time to review our hotel. Our team is very sorry to hear that you did not have an enjoyable experience at breakfast. We value your feedback and will definitely be looking into the issue. Our rooms are designed for a comfortable stay and we provide the towels and shampoo for expected use. We sincerely apologize that you did not find this to be the case and hope that our staff was very accommodating in getting this issue resolved. Best Western values the quality of our guests stay and is always working on improving. We hope the rest of your stay was enjoyable! Shelley L'Estrange General Manager

"excellent accomondation"

5
20/10/2017

stayed here before and staff always accomondating, good location travelling through Fernie rooms clean and comfortable beds, Boston Pizza attached to the hotel is a big plus hotel has a pool and hot tub

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We are so pleased that you enjoy our hotel. We so appreciate your 5-star review. Our staff does everything they can to make your stay as enjoyable as possible. In addition to Boston Pizza we hope you had a chance to check out our complimentary breakfast. Next time you are in the area I hope you choose our hotel as your home away from home! Shelley L'Estrange General Manager

"WAYYY over priced"

3
16/10/2017

My husband and I were looking for a hotel to celebrate our anniversary. In my opinion, this one received the best reviews so we went for it. Including taxes we paid $245 per night. Everything here was average. Pros: friendly front desk, super clean rooms, large selection at free breakfast buffet, great views of mountains Cons: upgraded to a fireplace room but were in the smallest of rooms on our whole floor, only small shampoo and conditioner in the bathroom which I used all of in one shower (no lotion), breakfast meat was low quality and the coffee was awful. Had we paid $100 less, all of the cons would have been no big deal but for the price we paid, we were expecting a higher quality stay. Save your money and for a cheaper rate, you'll get the same room and amenities elsewhere.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for your in depth feedback regarding our hotel. We are always looking for opportunities to improve, and will take your feedback into consideration. We are glad you enjoyed the mountain views, friendly staff, and cleanliness. Our team values your feedback and strive to make each stay an enjoyable experience. We apologize that not everything was up to your standards and we will definitely be looking into the items you brought up. Happy Anniversary from our Team! Shelley L'Estrange General Manager

"Good night was had."

4
16/10/2017

The hotel was what I expected from the BW chain. I felt that it was a little pricey in comparison to the ones we had stayed at during the past week on our vacation. The room was clean, the breakfast was good, and check in and out went well.

"Disappointed with staff"

2
14/10/2017

Hotel billed both my personal card full payment- and our corporate travel agency. I advised this was a prepaid visit upon check-in and clerk advised they were only holding for incidentals. They put full $500 charge on my personal card. Brought it to her attention same evening and then had to extend my stay another night. Unbelievably they put another full charge on my card; and my company's. Spoke to the manger who processed the transaction who denied billing my card until I showed him my banking app. Still not resolved and I've been home for 2 days! They really didn't appear to care and sloughed this off to a banking error, but clearly they had to input these charges.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service. A private email message has been sent to you by our Operations Manager addressing your concerns regarding the reported issue with your credit card. If you would like to review or discuss this further, please call the hotel at 250-423-5500 and ask to speak with either myself or the Operations Manager, Shari. Shelley L'Estrange General Manager

"Clean/friendly"

4
12/10/2017

Stayed here for one night before the marathon. Breakfast was typical, staff very helpful and knowledgeable on the area. Asked for a late checkout and they were accommodating, avoid the BP's attatched to the hotel

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for sharing your 5-star experience with us! We hope your marathon went well. Our team works hard to provide our guests with an amazing time so we always appreciate the positive feedback. We are happy to hear that you found our staff helpful and pleasant. In addition to our in-room amenities, we hope you had a chance to treat yourself to some delicious, complimentary breakfast during your stay. We hope to see you again in the near future! Shelley L'Estrange General Manager

"Friendly staff, excellent amenities, beautiful environment"

5
10/10/2017

This is one of our favourite Best Westerns. The staff here make the stay so special. We love all the amenities, like the pool and the two hot tubs (one indoor, the other outdoor), the gorgeous lobby with nice art, and the breakfast at this BW is second to none. Our room was clean, spacious and comfortable - some rooms, not just the suites, even have fireplaces. It is convenient to a beautiful little lake, a big grocery store, a liquor store, restaurant, and even a Starbucks.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for your reoccurring business! We are so happy to know that we can be your home away from home when you are visiting. Our team appreciates your positive feedback and are glad you have had the chance to enjoy our various amenities we offer throughout our property. We know that there are many hotel options, but thank you for choosing to stay with us when you are town! Shelley L'Estrange General Manager

"Nice Place to Stay the Night"

4
10/10/2017

The room was tidy and comfortable with a fireplace in the corner. The view from the window was of the mountains. Enjoyed both the indoor and out hot tubs. Staff was friendly and helpful. Had several useful stores within a quick walking distance included (Starbucks, liquor store and Boston pizza).

"Quick trip to Fernie"

5
01/10/2017

My husband and I were in Fernie to watch a hockey game in which our son was playing. We booked the BW on points and we still received the same exceptional service we've experienced staying at many Best Western locations over the years. From reception to departure, we enjoyed the experience. There was the BEST area allocated for dogs...very clean and green!

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We are delighted to know that you found your experience at our hotel to be positive and enjoyable. We appreciate you taking the time to share your feedback about our property. Our team is delighted to hear that you found our service to be exceptional. We work hard to provide our guests with the proper attention and level of service they deserve. It is great to hear that you took advantage of our dog area and other amenities we offer around the hotel. Our team hopes to see you again soon. Safe travels! Shelley L'Estrange General Manager

"Clean, efficient and good value"

4
20/09/2017

Nice to have the Boston Pizza attached which is non-gourmet but good menu with variety and nice selection of beverages etc. Breakfast in hotel itself is standard chain breakfast powdered egg sort of fare but you get what you pay for and the rooms are nice, the hotel is very clean and the staff super friendly. Always stay here when staying in Fernie for business.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for providing your positive feedback about our hotel! We appreciate your reoccurring business when you are in Fernie. Our team works hard to provide our guests with a high-level of service during their stay and we are pleased to hear that you found our staff to be friendly. We look forward to seeing you next time you are in town! Shelley L'Estrange General Manager

"beautiful fernie"

5
18/09/2017

wonderful place. Clean and comfortable. Beautifully appointed and in a very good location. Handy to restaruants and coffee shops. Good value for this property. Lots of parking . Staff is amazing . Very professional and helpful.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We appreciate you taking the time to share you five-star experience with us! Our team is delighted to hear that your recent stay was comfortable. We always want to provide our guests with a clean room and an elevated level of service to make your stay that much better. From complimentary breakfast to free wi-fi, we have all you need for your getaway on property, so all you have to do is relax and enjoy yourself. Next time you are in Fernie, we hope you will make us your home away from home again! Shelley L'Estrange General Manager

"Friendly and helpful staff"

5
17/09/2017

We found all the staff, including housekeeping, to be very friendly and helpful during our stay. Whenever we had questions or requests, nothing was too much trouble. The room was very comfortable and clean. The bed was slightly too soft and you tended to roll towards the middle of the bed! Otherwise everything else was perfect. We loved having the separate sitting room too. The bathroom also had a double walk-in shower which was very invigorating. The best part of this stay was the 'free' breakfast. We appreciated having a breakfast with proper crockery and cutlery, rather than the usual paper and plastic offerings at many other Best Westerns. The hot breakfast items were also good quality and varied.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We believe our staff is some of the friendliest in the hospitality industry! At our hotel, we believe in making everyone feel right at home the moment they walk through our front doors. In addition to our customer service, we are happy to hear that you enjoyed our complimentary breakfast and cutlery. We appreciate you taking the time to provide such a thorough and positive review about our hotel. I am glad that you found your room to be above satisfactory and hope you will consider staying with us again! Shelley L'Estrange General Manager

"Kudos to Best Western Plus"

5
15/09/2017

The experience was all good, we have been to Fernie many a time, first time at this hotel. High levels of service, hotel has newer appearance even though it was built in 2000 (as per plaque at entrance). Impressive lobby, very high levels of service. Medium sized indoor and outdoor hot pools and indoor pool. I cannot find much if anything to complain about so five stars it is. We did go just after Labour Day and not at a busy time as that is when we like to travel, having said that: Location: probably subjective as to what you are looking for. The hotel is just off a fairly busy highway as are many of the Fernie hotels. We had a room at the back of the building ( received a free upgrade) complete with kitchenette and fireplace, thus for us potential highway noise was not an issue. A supermarket, Starbucks, Tim Hortons, McDonalds, liquor store very close and located in the same parking area as the hotel. Didn't try it personally but I think walking to the historic downtown would be a bit of a hike but doable for some people I am sure. Breakfast- I think the operative word is complimentary. I agree not fine dining but a cut above other "free" breakfasts. Good variety of hot and cold items, people behind the counter to help if necessary, otherwise self serve. Totally adequate for our purposes. Like other mountain areas in the West this year Fernie was smokey from wildfires ( no fires in Fernie). However, we knew that, Calgary where we live was smokey too, we are not outdoors types and picked our spots, restaurants and shops that we frequent when in Fernie. The indoors facilities are good and we thus did not have to spend a lot of time outdoors. Having said that, there was still a lot of outdoors activities going on. Overall a very good experience and we will be back.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for sharing your 5-star experience with us! We appreciate you taking the time to provide your thorough feedback and insights on our property. Our team hopes that you enjoyed the various amenities we offer throughout the property, like our pool and hot tub. The hotel rooms are designed to make our guests feel comfortable and relaxed during their stay. Our spacious rooms paired with our elevated level of service, make for an amazing stay. We look forward to seeing you next time you are in Fernie! Shelley L'Estrange General Manager

"Nice Hotel in Fernie"

3
15/09/2017

Very clean and well maintained hotel in the mountain town of Fernie. Better than usual breakfast for this type of hotel. It is close to the downtown area and near a Starbucks and a pizza restaurant. Good for families.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We appreciate you taking the time to provide your feedback about your recent stay at our hotel. Our complimentary breakfast is for all of our guests to enjoy every morning and we are glad that it exceeded your expectations. I hope that you had a chance to experience some of the other various amenities we offer on-site, like our free wi-fi and relaxing hot tub. Our team hopes to see you back in Fernie again soon! Shelley L'Estrange General Manager

"Really Relaxing and Welcoming Hotel"

4
07/09/2017

My wife and I stopped at this hotel on a recent motorcycle trip. From the time you pull into the spacious parking lot and walk through the front door you will feel it's relaxing and welcoming atmosphere. The staff are amazingly friendly and helpful. The rooms a good size and the bed gave us the best nights sleep we'd had in a week. The fitness centre was very clean and everything worked and the hot tub felt heavenly after being on the motorcycle all day.

"Beautiful hotel"

5
07/09/2017

I was shocked when I arrived, considering the reasonable price I paid. It is a gorgeous hotel, must be relatively new. Nice pool and 2 hot tubs. Great breakfast. Very spacious and comfortable rooms. Great sleep in the bed. The huge shower heads were awesome.

"Fernie stay"

5
02/09/2017

If you have the choice; stay at the BW in Fernie it is a great hotel you will not be disappointed. The room was great (king) the view is breath taking. Very helpful staff and I love that they have an elevator.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We are so glad to hear that you were pleased with your stay at our property! Our hotel is situated in a beautiful area that provides amazing views. Thank you for sharing your five-star experience about our property with us. I am pleased that your room was comfortable and you enjoyed the king-sized bed. We hope that you will consider our hotel again when you are back in the area. Safe travels! Shelley L'Estrange General Manager

"Great stay."

5
01/09/2017

Clean rooms, nice staff and a great breakfast. The breakfast was simple but with lots of options. Location is central and close to all the shops. The staff was very helpful and knowledgable. Best place in town to stay.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for sharing your positive experience at our hotel with us! We are delighted to hear that you enjoyed the complimentary breakfast provided every morning at our property and that you found our rooms clean and comfortable. We look forward to seeing you next time you are in town! Shelley L'Estrange General Manager

"Very happy with experience"

4
29/08/2017

Stayed here for just one night en-route to the US. Hotel was clean, comfortable and centrally located. Staff were friendly and the breakfast provided with our room (contientenal style breakfast) was good. Pool + Hot-tub were fine. Would stay here again.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for sharing your positive experience about your recent stay with us! The pool and hot tub are a great way to unwind from a long day of traveling. I am glad to hear that you enjoyed our complimentary breakfast during your stay and we hope it helped you start your day off just right. We look forward to seeing you again next time you are in Fernie! Shelley L'Estrange General Manager

"Love this hotel !!!"

5
27/08/2017

We recently stayed here for 3 nights , big clean room with kitchen/fireplace Staff are very professional and helpful ! The breakfast area is big with loads of choices. I would highly recommend staying at this hotel !

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We believe that it is all about the ambience and we strive to provide our guests with beautiful, clean rooms. Come back this winter and you will have the opportunity to use the fireplace in your room! It is one of our favorite features on our property. Thank you for taking the time to share your five-star experience with our team. We hope that next time you are in town, you will consider our hotel as your first choice! Shelley L'Estrange General Manager

"Love this place!"

5
27/08/2017

Two blissful nights in a great room with king-size bed and large sitting area. Very well appointed and dog friendly, did not want to leave. Walking distance to a lot of amenities. Excellent place for dogs to use, complete with water, bags and disposal. Wish every dog friendly hotel had this available.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We love dogs at our hotel and are happy to hear that you and your furry friend enjoyed your stay with us! At our property, we know dogs are a part of the family and are always happy to accommodate your pup needs during your stay. Thank you very much for sharing your positive experience at our property and hope to see your dog and you soon! Shelley L'Estrange General Manager

"Great Breakfast"

5
27/08/2017

A lovely clean and friendly hotel. Great rooms and comfy beds. A very nice lobby to sit and unwind. The breakfast buffet is one of the best we have had in Canada. They will even make eggs to your liking This was a great stop on our way home to Abbotsford BC from Saskatoon Saskatchewan. We asked the front desk about a place for supper and they suggested the Bridge Bistro just down the road. We sat on their patio and enjoyed the great drinks and fantastic food. Will we surely make this stop again .

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
Thank you for sharing your five-star review about your stay with us in Fernie! I am happy to hear that you enjoyed our breakfast and found our hotel rooms clean and comfortable. We hope you arrived back to Abbotsford safely and look forward to seeing you next time you are in town! Shelley L'Estrange General Manager

"The best"

5
23/08/2017

My wife and I stayed here for a couple of nights. This is by far the best "Best Western" hotel we have ever stayed in. The staff were friendly and helpful, the room was spacious, clean and the beds were very comfortable. It has a great pool and recreation area. The continental breakfast in the morning is the best set up we have ever seen and was better than a lot of restaurants. If you are going to Fernie you have to stay here. Fantastic.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
I am pleased to hear that you enjoyed your stay at our property! The pool and recreation area is a guest favorite at our hotel – especially in the summer. We are glad to hear that your room exceeded your expectations. Our entire team knows that there is nothing worse than a dirty hotel room and strive to provide an elevated level of service for our guests. We appreciate you taking the time to leave your five-star experience with us and hope to see you again in the near future! Shelley L'Estrange General Manager

"Great breakfast and comfortable bed"

5
23/08/2017

The Breakfast is FANTASTIC and the beds are very comfortable. The room is very simply furnished with little to no imagination or extras. It was a good place to stay for one night in Fernie. The front desk staff appeared frustrated with the workload. The housekeeping staff were not helpful with a late check out request.... But the hotel was clean and comfortable.

"Fernie Stopover"

4
22/08/2017

We had a large spacious room with a very comfortable bed and whilst the hotel is close to the highway there was very little traffic noise. The buffet breakfast was very good and was varied slightly on the two days we were there.

"Would stay here again"

5
22/08/2017

Only good things to say about our stay at Fernie Mountain Lodge. We sent the kids straight to the pool which was clean and a good temperature and so perfect after spending all day in the car. The check-in clerk was able to accommodate us even though we showed up a day early and we are so grateful!

"Excellent hotel"

4
22/08/2017

A great base for adventures in the Fernie area. We've stayed at this hotel multiple times & are always happy with the cleanliness & staff. During this stay we were given a room across from the elevators which was very noisy at times. I do not blame the staff for this. It's a high traffic area & I know you can't completely sound proof against this kind of noise. The only complaint I have is that the room price is the same as quieter rooms away from the elevators. I wish the room cost better reflected this inconvenience.

"Very Nice"

5
17/08/2017

Our room was spotless and the bed very comfortable. Didn't use the fireplace since it was August :) but it added to the ambiance. The staff was very friendly. Due to a massive power outage in the area, we did not get a chance to appreciate the breakfast (just rabbed a few cold items as we needed to get on our way) but the staff at the breakfast area were working very hard to accomodate guests under very trying conditions. I was quite impressed.

"Best Western Plus Experience"

5
17/08/2017

As experienced on other occasions, the Fernie property is excellent.The hotel is clean and comfortable, and the included hot breakfast buffet offered reasonable selection. However, this hotel does not provide the kind of value that we expected for the rate charged. Though the rooms are comfortable, they are quite ordinary, with no extra features that one might expect from a property priced higher than many others in Fernie.

"Lovely "

5
16/08/2017

Beautiful hotel with a well appointed lobby, user friendly business centre, and a scrumptious breakfast. All the staff we encountered were helpful and kind. Jack checked us in with a smile and some great advice about our next day adventure. Our room was clean, comfortable and we appreciated the location (we had requested top floor away from the elevator and they were able to accommodate us). We look forward to our next visit!

"Beautiful"

5
14/08/2017

Stayed one night and wished I'd stayed longer. Beautiful motel, clean, comfortable and in a great location. The staff was very helpful when we arrived and the next morning. Rooms were very quiet, no hallway noise or doors slamming shut. The view from our room was gorgeous. We will definitely stay here if and when we go back.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We are delighted to know that while your visit was brief, you had an enjoyable time with us! We seek to provide an experience to each and every guest that exceeds expectations. From a friendly smile at check-in to meaningful, useful amenities like free wifi and complimentary breakfast, our guests are our priority. Thank you for sharing your five-star review with us. We look forward to you joining us again when you return! Shelley L'Estrange General Manager

"Fernie Getaway"

5
14/08/2017

Lovely, clean hotel situated conveniently in the town of Fernie. It was too bad that we were not able to stay more than one night as there are lots of outdoor activities that one can participate in in the surrounding mountain region. There was a nice, clean swimming pool where you could work out your kinks after a long day of driving. There was an indoor and outdoor hot tub and the patio outside was very nice too. There was a great complimentary hot breakfast. We also had a good sleep as we could not hear any outside noise.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We are incredibly lucky to be located in such a gorgeous area. For those who enjoy exploring the surroundings or participating in any of the many outdoor activities here, there is no better place to call your homebase than our hotel. Start your morning with a delicious complimentary breakfast, explore the outdoors, and wrap your day with a relaxing dip in one of our two hot tubs, or our indoor pool. We're glad to hear you had a restful stay, and we hope you will join us again. Until next time, safe travels! Shelley L'Estrange General Manager

"Excellent hotel and service"

5
10/08/2017

We could not be happier with our choice of hotel when traveling to Fernie, BC. This hotel was excellent in every way right from check-in to check-out. They have a sports pub connected to the hotel so no worries about where to grab a meal when you check in and are tired from your travels. Don't bother getting one of the rooms with a balcony, it opens up to the front of the hotel where you will be treated to the road traffic noise.

"Service and Quality at Its Best"

5
10/08/2017

When we walked into this Best Western we were immediately greeted by a friendly staff member who offered to see what rooms were available at a better rate. Once he found the room, and discussed the rate with us, we decided it was the best option. But, it turned out that he still kept an eye for a better room and rate for us while we were talking to him and he found something better. This staff member also took into consideration the proximity of the room to the elevator or stair wells, and the noise from foot and road traffic while he searched. I found this dedication to service and customer value rare and amazing. On the way to the room, you will see signs indicating that there is a dedicated quiet time starting from 10:00 P.M., and guests are asked to try to honour that. Parking is included, and wifi is available and included in the price. When we entered our room, we ended up with a kitchenette, a generous coffee table and couch area, a spacious layout, and a very clean and clear atmosphere. While the power plugs were a little sparse for a modern family with numerous devices, they did the job. The washroom was clean, presentable, and was not cramped. We were informed that the room price included a hot breakfast. I'll note that the breakfast area is a relatively small space, and becomes very busy as the morning wears on. If you are not an early riser you can expect difficulty in finding a space to sit at. They also use real plates and utensils which have a bit of heft to them if you're carrying them for a while. Otherwise, the food was indeed served up good and hot, featuring scrambled eggs, sausage, a pastry section, yogurts, cereals, and toast. Personally, I found that the Best Western Plus at Fernie was a breath of fresh air and definitely deserves to be on the short list if you're in the area.

"One of the Better Ones"

5
09/08/2017

We liked everything about this hotel. Facilities are excellent. Staff are competent and helpful and the added amenities like cold filtered water and a Keurig in the lobby go a long way. The Boston Pizza was a bit of a disappointment but other than that the hotel is above average in our opinion and would gladly return.

"Clean facility, nice breakfast, and great location"

4
08/08/2017

Location of this hotel is great for families, as there is a Starbucks, Grocery store, Boston Pizza, and other options within walking distance. Rooms were clean and simple, breakfast had a great assortment of options via buffet style for hot food to typical cereal options.

"Nice hotel. One staff member can make or break your trip."

3
08/08/2017

Jack at check in was the rudest staff I have encountered. No recognition of brand loyalty. He was more concerned with nailing another client for smoking in their room than he was in a positive experience at check in. The hotel is in a great location and we had a good night sleep.

"Lovely hotel let down by the breakfast"

3
04/08/2017

So, the hotel is slightly 'alpine' in its appearance, albeit it is just off the main highway, in a large car park (which includes BC liquor, petrol station etc.) There is a large and modern reception area and staff were pleasant on check in. The rooms were clean and fresh, standard 'fodder' for this class of hotel The place has a pool and indoor hot tub and outside hot tub - we tried them all (pool a little chilly, indoor hot tub nice, outdoor hot tub also nice but felt a little like having a dip in a prison, due to the tall metal fencing around the outside presumably for the tubs protection?) It is a way out of town, a good mile, if you want to walk in to find a restaurant. I normally score 3 for a standard hotel with a good nights sleep, hot shower and clean rooms. I add plus points for extra's (swimming pools/tubs etc.) and minus points for location or aspects which appear poor. Notwithstanding others reviews of the 'free' breakfast - I'm afraid my view is very different. For a start, whilst included in the price of the overnight stay, by definition, the hotel is not giving away free food (if it did, it would probably give it to the homeless - not us!) When we arrived, the quite small cafeteria area was already full, so we were pushed out into the 'over flow' area, which is the business area outside. Of the breakfasts that were included in the cost of the hotel that we had in the weeks in Canada, this was the only morning when there was no fresh fruit or pastries - but there were bagels (which personally I think are best used as lifebouys to save small animals who are drowning - not as a foodstuff!) and the hot food at the time we were there, looked limp and flaccid. So as the title implies, this is a lovely hotel, with good facilities and reception staff - let down by a very sad and poor quality breakfast

"Typical Good Stay at Best Western"

4
01/08/2017

Never seem to have any issues any time that I stay at a Best Western. Particularly loved the breakfast that was included in the room rate. Staff very professional and courteous, rooms seem dated but very clean.

"Great place for a good nights sleep!"

4
31/07/2017

The beds are super comfortable and the curtains make the room super dark so it could be really easy to sleep in! The continental breakfast is included in the room and is really good (but could be kept a bit warmer). All in all, it is a good value for your money.

"Clean and comfortable stay"

5
31/07/2017

We stayed over a weekend in July in a standard room. On arrival check in was quick and the staff was courteous. We stayed on the 4th floor facing the parking lot, the room was fairly quiet and very clean. Breakfast both days had good selection, but I would recommend going earlier for warmer food and better quality. The wifi was great through the time we were there. We didn't have the opportunity to use the pool area, but it looked clean and well maintained. The air conditioning was also excellent have some hot days of hiking. If we have the opportunity to come back to Fernie we will be staying here!

"A gem in Fernie"

5
25/07/2017

Everything about this hotel went beyond expectations. The staff at the desk were friendly and helpful. The room was large, clean, and very comfortable. The fitness facility was very nice. The rates were great. The breakfast buffet was very good. Great price quality ratio!

"Very disappointed"

2
24/07/2017

We arrived after a long day of driving to be told there was an extra fee because the rate we had booked on-line was so low. Told each Best Western is independently owned and they have the right to add extra fees even though none of this is spelled out during the on-line reservation process. We often stay at Best Westerns while travelling and have never been treated like this. If it hadn't been such a long tiring day, we would have left. The person at the desk needs more hospitality training. Then we went up to our room. This hotel is horribly dated and needs some major renovations. It does not deserve the Best Western "plus" status. The only saving grace was a decent breakfast in the morning. Would not recommend this hotel.

FernieMountainGM, General Manager at Best Western Plus Fernie Mountain Lodge, responded to this review
We apologize that your recent experience did not exceed your expectations and we strive to provide a comfortable and enjoyable experience from check in to check out. Upon review of your booking, the extra fees you were charged were for extra people in the room as you booked a rate that was for single occupancy. We have sent you a private email message outlining the details and booking terms and conditions of the Government rate you booked online to help clarify the rate for you. Your comments regarding the condition of our hotel have been noted. We take great pride in keeping our hotel clean, comfortable and welcoming for our guests. Ongoing upgrades have been completed through the years since the hotel opened, including common areas and guest rooms. This fall we will be embarking on another upgrade for our lobby level and guest rooms, which will be done prior to our busy winter season. Shari Callan Front Office Manager

"Spottless"

5
24/07/2017

I cant stress enough the WOW factor of this hotel, the complimentary breakfast was incredible large variety of hot and cold. The cleanliness of the rooms was shocking. I would definitely recommend this hotel to EVERYONE.

"Great Stay, Great View, Great Service"

5
22/07/2017

We enjoy staying at BW Plus because of the clean room, friendly staff, comfortable beds and great breakfast. We are planning a stay at BW Plus in Winnipeg tomorrow night ! Thanks for a comfortable stay!

"Fernie Mountain Lodge"

5
21/07/2017

The name of this particular BW hotel aptly describes the experience. A massive fireplace and large cedar beams in the lobby let you know you are in a "lodge". A spacious room, excellent mattress and a café-style breakfast room all made for a relaxing stay in a town surrounded by mountains.

"Fabulous as usual"

5
19/07/2017

I have stayed here consistently for the past 5 years! The hotel is always in great condition the staff always is extremely helpful and cheerful! The breakfast is in the top 5 of the hotel breakfasts I have had! All in all great value and service!

"Would stay again"

4
18/07/2017

Very helpful service. We brought our one year old German shepherd and they were very accommodating. Beautiful room and facilities. Had a little trouble with our door not locking but it was solved as soon as we told the front desk. Cleaning staff takes a lot of pride in their work from conversations I overheard. Very convenient location to walking trails, Maiden Lake, and the highway as well as downtown.

"Top notch BW!"

4
17/07/2017

On a motorcycle trip and after a long, very hot day travelling, this was a great place to stay. Nice people on the front desk and my room was large, clean and well appointed. They considerately gave me a room facing the parking lot so that I could check on my bike periodically (which I like to do and they have obviously had requests for before). The included full breakfast was excellent although didn't open until 7:00 on Sunday. I usually hit the road by then but delayed departure for the meal. Good parking for bikes as well as longer vehicles.

"Quick overnight"

5
17/07/2017

A beautiful hotel in a beautiful city! All the amenities needed! Clean comfortable rooms. Staff were very friendly and accommodating! Breakfast was ok. Not super friendly staff in the breakfast room. Food choices were good! Would recommend the hotel overall!!

"Fernie Hotel"

5
13/07/2017

Went to Calgary Spampede and decided to break up trip after working during day so stayed in fernie. Excellent hotel and very pleasant staff to greet you. Have stayed here before and have been treated well both times

"good reliable acomodations"

4
11/07/2017

As usual, this Best Western is a safe bet for an all-round accommodation. It is centrally located to all that Fernie has to offer. City shopping / ski hill / hiking / all kinds of biking. I go there for work but I see a full blend of travelers and they are all smiles.

"A wonderful property"

4
08/07/2017

The staff are great. The views are beautiful. The property has free WiFi, a great workout room and pool/hot tub. There is a Boston Pizza in the same building. Parking is ample and there are ramps for those who have mobility issues. We just really like this place. The breakfast offering is getting better.

"Stay at the Best Western"

4
07/07/2017

We had a great time at the hotel. We played in the pool and it was nice. The outdoor hot tub was really nice too! Breakfast was plentiful. Hotel staff was very helpful and friendly. We would stay her again.

"Bonus: Outdoor hot tub"

4
04/07/2017

The pool is on the small side but is nice and clean. There is an outdoor and indoor hot tubs. The grounds have lots of flowers. The rooms are clean and comfortable and h standard room even had a fireplace. The hotel is connected to a Boston Pizza which is great. The room rate includes a hot breakfast in the morning which was pretty good. It is on the expensive side, though admittedly, accommodation in Fernie generally seems to be expensive compared to other places.

"Unable to hook up DVD player to TV"

3
03/07/2017

In the past; I could hook up our DVD player to the TV and have the kids watch a movie while getting ready for bed. Not anymore. you MUST rent via Shaw on Demand now. Phoned down to front desk and was old you cannot watch yourown movies anymore you must rent from us!!! No sorry, no apology for it being chnage at all.

"wonderful stay"

5
02/07/2017

Best hotel i have stayed in. the service was perfect The outdoor patio and hot tub were a real treat. The rooms were spacious and well appointed. Overall experience was top notch. We were pleasantly surprised by the quality of the food and service at the Boston Pizza.

"Nothing special"

3
01/07/2017

I don't have any complaints about the hotel but 220$ a night doesn't get you much. The complimentary breakfast was nice to have in the morning, they change the dishes daily so I never got tired of the same thing. The restaurant next door had terrible service.

"Travelling home"

5
01/07/2017

Always a good experience at this hotel I was traveling from Alberta to BC very tired and was not disappointed with my stay , the staff were curtious and friendly the room very clean and comfortable , overall excellent

"Best In Town"

4
27/06/2017

In a small town working and this is about the best it gets in this region. The staff is good, rooms are clean and they provide a decent breakfast in the morning. They have a standard buffet style and you can also order a special request. Close to a lot and suppose it's good during skiing season.

"Mountain Retreat and Get-away"

5
26/06/2017

This hotel is very appropriate, given the region and the community. The staff compliments the property in making any stay very pleasant. My wife and I return at least twice a year to enjoy both! Given its location in the Canadian Rockies and the Crown of the Continent adds to the pleasure of the stay.

"Best Western"

5
20/06/2017

Very nice and clean hotel. The bed was great and the breakfast was awesome. The hotel was in a great location, as my husband and I were able to walk down town and back. If you need a beverage Starbucks is very close

"Mountain Lodge"

4
15/06/2017

Great location, beautiful lobby which really give the visitors the feeling of the great room mountain lodge ambience ... Terrific breakfast, I mean an actual real breakfast with real cutlery accompanied with great food. Very refreshing compare to most complimentary breakfast which are usually a letdown ... Overall, great accommodations ...

"Overnight Trip with my Daughter"

4
14/06/2017

The service at check in was not the best as the girl was not very helpful but was maybe having a bad day. Rooms were nice and we even had a fireplace. There was a pool, indoor and out door hot tub. The outdoor hot tub was nice. Breakfast was pretty good and the service was great. Was surprised to get potatoe pancakes!!! Nice change. Service at the Boston Pizza was horrible. Will not return there. We went to a Tapa restaurant downtown and it was fabulous. Food, drinks and service were amazing. The gentleman at checkout was very helpful.

"Excellence in accommodations and customer service"

5
13/06/2017

This hotel is excellent! the staff is exceptional, takes total care of every customer, and work hard to accommodate every need. The rooms are very comfortable, some with fireplace (gas, very nice and easy to start), and even some with kitchenettes for those of us that like to cook (fully furnished). Breakfast is hot and made to order, everything is provided, and the chefs are very cordial and friendly. Of special mention is Stephanie, at the front desk, who is a magician when it comes to making sure we are completely happy with our stay. She is awesome, and her multilingual capabilities have proven invaluable on multiple occasions. You should be very proud of her and how well she does her job. Way to go Stephanie!

"Nice place, not the only place."

3
12/06/2017

In my opinion, the nicest hotel in town. The issue is, even if you book 3 months in advance, you have to prepay for your room. I will be traveling here 2-3 times per month now and am not crazy about prepay. Wait to long and you might not get a room. I will look around for other properties next time in the Fernie area who do not practice prepay.

"Best Best Western Out There!"

5
10/06/2017

5 Star Review. Place is Amazing! Will happily stay again and will always recommend this hotel as well. They went above and beyond to make us feel at home! Room was perfect, bed gave us a truly wonderful sleep and so enjoyed sitting in the outdoor hot tub while it was raining. Truly memorable experience!

"Very Nice Hotel"

4
08/06/2017

My husband and I stayed at this hotel while travelling to Seattle. The hotel is easy to find, right off the highway. There is plenty of parking with a grocery store and gas station next door. Our room was of average size, the beds were comfy but I did not care for the pillows. The staff at the front desk was very friendly and helpful. Breakfast in the normal was very good. There was bacon, sausage, scrambled eggs, egg fritatas, hash browns, cereals, breads (very good). The breakfast area was very clean. We will be staying at this hotel again. If in the area, I would certainly recommend. Boston Pizza is attached to the hotel. We had dinner there and we had an excellent meal.

"not happy"

3
29/05/2017

Power went out sometime, but no power in the morning, no hot water, dark when I got up.. Asked for a discount as I didn't get what I paid for even though Best Western couldn't help that the power went out. I didn't use towels or washroom just got up and left. Staff really didn't care is how I felt when I asked for a discount but said maybe 10-15% off??

"Family Reunion"

5
23/05/2017

We had our family reunion this past weekend and let me tell you it was amazing. Peter and his catering staff were amazing. Food was so good, room was excellent. We are planning our next one in 3 years and I think its going to be here. Thanks again for such an amazing weekend.

"No complaints"

4
17/05/2017

We had an overnight stay at the Best Western, loved the location and Fernie. Hotel room was clean and quiet (our room faced the back of the hotel) and the breakfast was good too. Staff were very friendly.

"Bad Beds"

3
01/05/2017

These beds are horrible. Worst nights sleep ever. Check in lady was terribly rude. The lady at check out was nice. Breakfast was alright. Need someone cleaning tables as more than 3/4 of the tables were dirty.

"Hotel and a Mocha"

4
27/04/2017

As I turned left off the highway to the Starbucks I discovered that it was in the same parking lot as my hotel! Very pleasantly surprised. I grabbed a mocha and headed for check in. The staff were attentive and friendly and helpful with hints on great food. As I looked out the window of my third floor room I noticed the screen was falling off of the window; my view overlooking the local hospital and some nice mountains beyond. (The screen was reported on check out). Once again the Best Western Plus offer beautifully appointed rooms with PLASTIC cups and PAPER coffee cups!! It is over the top incongruous with the room; not to mention the environmental impact this policy begets. I would recommend that side of the hotel as it was away from the highway in the front of the building. The indoor pool and hot tub were having maintenance done and were not usable on this visit; to be fair, the outdoor ones were available. I would like stay here again. Staff were good, hotel was clean, and after all, Starbucks was just across the parking lot!

"Fantastic Home Away from Home"

5
21/04/2017

When I drove up to the hotel I found it exceeding my expectations. Upon arrival at the hotel the staff were polite and courteous. Check in process was quick and easy and they already had my information ready for me. The stay was quiet and the location was great.

"2nd time and just as impressed"

5
17/04/2017

I gave a review in Nov 2016 when we were last here. It basically was saying 5 stars wasn't enough. And that is the same way this trip! This time we brought the kids (9 and 11) and they loved the hotel and Fernie too. Only suggestion, although the pool area is clean and water crystal clear, there is a green ring along the floor starting to form. Needs to be vacuumed please. Thanks and see you again!

"Exceptional Accommodation for a smaller centre"

5
17/04/2017

Fully appointed LARGE rooms; many are themed; easily rivals/exceeds big city accommodations. First-rate service coupled with a deliciously confusing complementary breakfast Proximity to key conveniences (BP, Starbucks, McDs, grocery, car wash, gas bar, golf) Great hi-way access. Best - quiet A/C.

"Nicest best western I've been to! "

5
15/04/2017

The lobby is beautiful and looks pretty new. The breakfast was awesome! Far better than most north American hotels "free breakfasts" And the rooms were nice. Clean. Not completely outdated. The bathroom was nice seemed very very new! I would definitely stay here again!

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
We are delighted to know you consider us the nicest Best Western you've visited! That is such high praise, and we are so happy we could thoroughly exceed your expectations. Our staff works tirelessly to ensure each of our guests feel at home and have an enjoyable time with us. Thank you for sharing your five-star experience with us. We look forward to your next visit! Shelley L'Estrange General Manager

"Always an excellent stay at Fernie Best Western"

5
06/04/2017

Great beds, polite and professional staff, awesome outdoor hot tub, and unbelievable free breakfast. Great breakfast buffet selection! I always stay here when on Business in the region. I've tried other hotels, but this one seems to be the best in Fernie. The good breakfast is a bit of a clincher for me.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Welcome back! Business travelers love our hotel's amenities, like free wifi, complimentary breakfast, an indoor pool, and onsite dining. Our rooms are quiet and comfortable, leaving you refreshed and recharged to start the day. It means so much to know you find us the best hotel in Fernie! Thank you for sharing your five-star experience with us. Safe travels until we see you again! Shelley L'Estrange General Manager

"Great Stay in Fernie"

5
06/04/2017

Was pleasantly surprised by the quality of this hotel. Convenient locked ski storage room just inside the front doors of the hotel, good internet access for my work and for the kids, spacious & clean room, and great breakfasts served by attentive staff. I will definitely be back.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
We are delighted to know we exceeded your expectations during your recent visit! Our free wifi and complimentary breakfast are great draws for families and business travelers alike. For those looking to ski or otherwise spend time in the great outdoors, it's all just outside our doorstep! Thank you for sharing your five-star experience with us. We look forward to seeing you again soon! Shelley L'Estrange General Manager

"Great place to stay!"

4
03/04/2017

Very pleased with our stay. We arrived early evening and the front desk clerk was very accommodating and recommended a restaurant that served gluten/free items on their menu. The hotel was quiet and there wasn't a problem with a restful sleep. The free breakfast had a variety of different food choices. Fitness centre, hot tub and a swimming pool were offered to us with the room price.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
We are delighted to hear you enjoyed your stay at our hotel. Our staff is very familiar with the surrounding area, so certainly utilize them as a resource if you have any questions. At our hotel, guests are like family, and we want you to leave knowing your experience exceeded expectations! We hope to see you again the next time you visit Fernie. Shelley L'Estrange General Manager

"Too pricey for what they offer. This hotel has slipped in the past few years and it is in need of refurbishing."

3
02/04/2017

I'm sure better accommodation could be had for less in one of the many hotels in town. I got the impression they were very self satisfied with their performance but as a seasoned traveler I found their overall performance lacking.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your feedback. We are always looking for ways to improve our guests' experiences at our hotel, and will take your words into consideration. We are sorry your experience at our hotel did not meet your expectations, but hope you will give us another chance in the future. Shelley L'Estrange General Manager

"Best Western Fernie"

4
23/03/2017

I like this hotel. I've been coming here for more than 10 years and I've never had a bad experience here. Friendly and helpful staff. Breakfast average but still better than in the most North American hotels. Gym could be bigger and better equipped. I would recommend this hotel.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Welcome back! We love hearing from our loyal guests. Our great location and friendly staff keep people coming back to our property. Thank you for the feedback on our gym equipment. We're always looking for ways to improve our guest experience! Till next time, safe travels. Shelley L'Estrange General Manager

"Great hotel and staff, fantastic breakfast included!"

5
18/11/2016

Clean, comfortable and quiet. Just what I am looking for in a hotel. Friendly and competent staff. Amazing breakfast - best I've had a hotel (that was included). Can't say enough good things about this Best Western.

"Excellent Business Stay"

5
18/11/2016

The best Business or Pleasure hotel in the area. I have stayed at other hotels in the area and have not been as satisfied. The rooms are clean, the staff are very friendly, the restaurant is sufficient. In conclusion, this is the only business hotel to book in the Elk Valley.

"5 stars Just Isn't Enough!"

5
06/11/2016

My husband had work in Fernie for the week and I went along for the stay. I chose this hotel for the amenities it offered seeing as I would be there alone during the day. I wish I could give 5 stars for the folks at the front desk. It didn't matter what time of day or night or whom was on shift, we were always greeted warmly! I wish I could give the breakfast crew 5 stars for the out of this world complementary breakfast daily. The choices were always fresh and delicious and different daily! Again the friendly helpful courtesy was so amazing! I wish I could give 5 stars for the rooms, beds, pillows and blankets. They allowed us such great sleep and the morning view to wake up to the mountains was so breathtaking! I wish I could give 5 stars for the location. Not only for the great view, but the location is close to the Starbucks, liquor store, gas station, grocery store, Tim Hortons, McDonalds, Canadian Tire and Marks. Behind the shopping was a beautiful little beach area and small lake, and the walking trails with superb views throughout. I had no vehicle but even to walk downtown only took about 15 min, and it is such a friendly community! I wish I could give 5 stars for the guys who get forgotten usually. The cleaning, maintenance and grounds keepers. The place looked amazing all the time! So that's why, 5 stars isn't enough. Each group here deserves their own 5 stars!! Thank you all for making this a memorable stay. The only problem was we fell in love with Fernie and were heartbroken to leave. Hope to see you soon!

"Spacious and Nice"

4
19/10/2016

We were given a very spacious room with a fireplace. The hotel is well set out with a nice lobby and pleasant atmosphere. The check in and check out staff were pleasant and efficient. This is one of the best Best Westerns I've been in. Certainly a nice choice if you are in the area. There is train noise but you aren't getting away from that probably anywhere, so don't blame the hotel. They do have curtains to mitigate it. We were not bothered by it.

"Best Western Fernie,BC"

5
12/10/2016

We recently stayed the weekend at the B.W in Fernie, B.C. As a frequent user of B.W., we were not disappointed with this B.W. either. The staff were polite, informative and always ready to help with any needs requested upon them. The room was roomy and tidy. Bathroom was clean and well stocked with toiletries. The 2 night stay was quiet, even with an event taking place within one of the banquet rooms. Hotel parking was easily accessible and no events to the vehicle happened. The complimentary breakfast was enjoyable and no issues to report. Overall experience was very good. Would recommend to stay at when in Fernie.

"Great stay in a beautiful mountain setting"

5
12/10/2016

We arrived in the afternoon, exhausted after a long flight and drive to Fernie. How nice it was to be cheerfully welcomed by the front desk staff. We were very happy with our stay here. The rooms, elevator and hallway were very clean and the decor updated. It was nice to have a free hot breakfast. The location is walking distance to Starbucks, Tim Hortons, Canadian Tire and an Independent Grocer. It is a short drive to main street. Highly recommend.

"Good night's rest"

5
02/10/2016

Stopped here while traveling. Good night's rest. The attached sports bar and pizzaeria were good. Our room was clean and quiet. Good beds, a good night's rest. The breakfast was better than most hotel "included" meals.

"One of the best Best Westerns you'll find"

5
24/09/2016

We stayed at about a dozen Best Westerns during a recent road trip, and this one clearly stood out from the rest. Very nice rooms with beautiful mountain views; great, easy-access location near trails, dog-walk area, coffee shop, and restaurants; very professional check-in staff. While for many hotels, breakfast has become a race to the bottom in terms of sameness and mediocre food, this one had a cook staff that actually cared. Food was freshly prepared, with a slightly different menu each day. When I asked where to bus my dishes (pretty standard process at other BWs), I was politely told that they will take care of it, since "you wouldn't make your bed in your room, would you?". A refreshing, well-deserved 5 stars!

"Pleasant Stay."

4
17/09/2016

Very nice location convenient for the town. Pleasant well fitted room but alas my room on the 4th floor had very poor wifi connectivity and a trip to the lobby was required every time I needed to get online.Good breakfast supplied. Pleasant helpful staff.

"Clean & new "

4
15/09/2016

Stayed in king room which had loads of space. Bed a little hard but room very clean. Breakfast with eggs & bacon a welcome addition to usual continental breakfast. Check in/out was fast & staff very pleasant. They were also helpful in letting us know where to eat. Will return if we are back this way again.

"Probably the nicest Best Western I've visited."

5
14/09/2016

We spent one night here while traveling through Fernie and found it to be a very nice property. Friendly service, large clean rooms with microwave & fridge, great bathroom and and excellent included breakfast. Plus you're right at the base of the mountains and the views all around are spectacular. Probably the nicest Best Western property I've ever visited. Wouldn't hesitate to return here.

"Driving through"

4
12/09/2016

What I would expect of a BW Plus. Nice room, had to take a double as was traveling late. Room was clean and quiet although I thought it was overpriced. Staff at both check in and check out very friendly and offered assistance as to attractions etc.

"review of Fernie Best Western"

5
10/09/2016

Very nice place to stay. Nice and helpful staff, clean, modern rooms, and a Boston pizza is connected so one can have a nice meal, or enjoy the lounge. It is easy to find, and lots of parking I would stay here again.

"It started off so well...and then we turned down the bed to go to sleep.. ."

2
08/09/2016

The hotel and room were nice. There were 2 beds to chose from and the first one had dirty sheets with hair and unidentified stuff (picture attached). The second had a sink hole so it was cozy sleeping. I started turning down the bed at 11 so we didn't alert the front desk until the next morning. We had a lousy sleep. Front staff gave me heck that I should have called when I discovered the problem. Dear front staff: 1. I was dressed for sleep. 2. I didn't want to get redressed 3. I didn't want more disruption that late. 4. I was creeped out and wouldn't sleep in that bed, even with clean sheets, because I don't know what the bits and pieces were. 5. It doesn't help telling me the mattresses were replaced 2 years ago. I slept in the sink hole so it must exist. Perhaps the first mattress was ok, but I wasn't going to try it out. We were given a 10% discount, which actually made things worse. Sometimes a big apology goes a long way.

"Great facility"

4
08/09/2016

Very nice facility with everything you would need. Pool/ hot tub, exercise room, outdoor patio, conference rooms. Lobby is very nice. the free breakfast in the morning is probably the best that I have had at any hotel. NOTE: we had issues at the attached Boston Pizza. rude employee that can't handle being busy. we were turned back at the door twice and told to go somewhere else. we waited till 8:30 (as we were not really hungry till then) then we ordered to room, as they again told us they wouldn't let us come in. 2 hours later we got the pizza....cold

"Excellent!"

5
08/09/2016

Just here overnight and wishing we could stay longer! Very nice place! The room is large, the bed is comfy and it's very quiet. And the view is fantastic! Hands down the best included breakfast we've ever had at a hotel. Eggs, bacon, sausage, potatoes and lots of toppings like salsa and cheese. Fresh baked muffins and pastry and they clean your table when you're done. Also many other options including gluten free. They even come to greet you and remove the covers on the food for you. Everyone we have encountered at the hotel are so friendly. We would definitely make a trip back to the area and choose to stay here!

"Great Place to Stay"

5
05/09/2016

We have never been disappointed at this hotel. Very clean with nice decor. The staff have always been very friendly. The rooms are very comfortable and clean. The breakfast is very good. We have never been disappointed. I would highly recommend this hotel.

"business stay in Fernie"

4
05/09/2016

I travel frequently on business and whenever possible stay at a Best Western property. Recently I travel to Fernie BC and spent 4 days at the BW Fernie mountain lodge. The lobby and main entrance are large and welcoming, the greeting was polite and efficient and my reservations were correct. The rooms were well appointed and exceptionally clean. The continental breakfast sees a chef on hand to prepare fresh eggs should you wish. The menu includes almost everything one could wish for a breakfast with a variety of fresh juices, breads, coffee, yogurts eggs and more. I compare this with amongst the best I have experienced. There are numerous restaurants and specialty beverage stores within easy walking distance of the hotel. Parking is extensive with ample room for fifth wheel rigs. The surrounding area is a postcard of what makes the East kootenays such a beautiful piece of BC landscape. I recommend this property without reservation.

"Awesome "

5
04/09/2016

Great weekend in a beautiful family suite. Pool and hot tub great Starbuck and liquor store in the parking Mtb trail behind the building Close to everything restaurants , shopping , mountain trail park

"awesome stay in Fernie"

5
29/08/2016

I was here visiting my nephew in Fernie and the stay at Best Western was excellent. The premises were clean and inviting. Nice mountain decor. The hot breakfast was delicious and well worth the stay at this hotel. The breakfast had a variety of hot and cold items including a cook grilling the hot items-eggs, pancakes, homefries etc.-definitely not the standard breakfast bar you get at most other similar hotels. Would definitely stay here again!

"Excellent Hotel"

5
24/08/2016

I have stayed here for extended periods four times over the past decade. The rooms, amenities, and staff are excellent and I would not consider staying elsewhere in Fernie. The location is excellent. The onsite restaurant is convenient. The fitness center is good.

"HD Eastbound Ride"

5
23/08/2016

Great Place to stay after a long day of riding. Clean comfortable beds and rooms with two hot tubs (inside & out) to enjoy the warm summer evening. Free hot breakfast was the best we had at any hotel with several staff assisting & cleaning so no waiting. Highly recommend this location!

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your five-star review! I'm glad we could provide you such a restful stay during your ride, and offer you a delicious complimentary breakfast the next morning. Thank you for such a kind recommendation. We hope to see you again soon! Shelley L'Estrange General Manager

"Great hotel "

5
22/08/2016

We had a late checkin as we drove from the coast that day. It is unfortunate that we didn't get to use the facilities at the hotel or see the surrounding mountains until the morning. The hotel is well managed, clean, the breakfast was good. We had a handicapped room although we didn't need it. We were a little perplexed on how a disabled person would ever use the bath tub! But a great hotel in a nice area.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your five-star review! I am so pleased you had a lovely stay with us. I certainly recommend visiting us again when you have the time to enjoy all the lovely facilities at our hotel, and explore the beautiful surrounding mountains. This truly is a wonderful area. I hope to see you again in the future! Shelley L'Estrange General Manager

"Excellent Hotel"

5
18/08/2016

The Best Western in Fernie is one of the nicest in the chain that we have stayed in. The hotel is located just off highway 3 on the main route through Fernie. There are several popular restaurants within walking distance of the hotel. The lobby of the hotel is very elegant and there are comfortable seating. Rooms are large and tastefully appointed. The beds are comfortable and the room was clean. The air conditioning was efficient and quiet. The room was well insulated with no outside sounds heard. Bathroom was quite small but functional, overall average for a midrange hotel. The highlight was the excellent breakfast. The hot food options were excellent and there was a good variety of fruit, yogurt, breads, and cereal. The Best Western Fernie is one of the nicer mid range hotels on the Calgary to Vancouver hotels.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your five-star review! We appreciate your kind words. As you point out, we are in a great location and have so many great amenities available to our guests - perfect for both business and leisure guests. We hope to see you again soon! Shelley L'Estrange General Manager

"great hotel in British Columbia, canada"

5
17/08/2016

Excellent Best Western Plus, warm and helpful staff, very clean and comfortable hotel and great breakfast. For the price you can't beat it. The location in the Canadian rockies is gorgeous and the town is very nice, good restaurants as well.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your five-star review! I am so pleased you had such a lovely stay with us, and in our beautiful town. With so many amenities, like complimentary breakfast and free wifi to name a few, we are a great value in this area. I hope you will stay with us again in the future! Shelley L'Estrange General Manager

"Ruff - great dog friendly hotel"

4
15/08/2016

We stopped here on the way back to Edmonton as it was raining cats and dogs. We travelled with our big black Labrador this trip into BC and it can be very limiting as far as activities and accommodations go. But this is a well - appointed Best Western, and was the very per friendly. Our dog had his own bed, water dish, doggy cookies appointed in our room. There were nice amenities nearby including a Boston Pizza attached to the hotel and a liquor store across the parking lot open till 11pm daily. So it was a nice wind down from the white knuckle driving from Nelson. There is a golf course and natural areas behind the hotel, so it was easy to let our dog out for a washroom brake. So we took our dog for a walk after the rain settled down, had a nice prepared meal and a nightcap all without having to drive. We slept in a little, and ended up just missing the complimentary continental breakfast, as they close at 9am. But overall, I would recommend the Best Western Plus Fernie as a moderately priced hotel and would definitely stay here again.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your review. We are a pet friendly hotel and have designated pet-friendly rooms in the building, and I am so pleased to know we could provide lodging for you and your four-legged family member. I am sorry to hear you missed our complimentary breakfast. We offer a wide variety of breakfast options, which we stock regularly to ensure every guest has a meal that is both fresh and to their liking. We welcome you and your lab back the next time you are in the area – hopefully under sunny skies! Shelley L'Estrange General Manager

"Great place to stay"

4
14/08/2016

Fernie was a half way stopover point for our family during our vacation. Had never stayed in this hotel before but glad we did! Connected to Boston Pizza, which happens to be a family favorite, was a plus. Pool was small but adequate and included an indoor and an outdoor hot tub. We enjoyed the complimentary breakfast which was far better than most with a good variety of selections. We opted for bacon, sausages, hash browns, frittata and French toast but granola, yogurt and cold cereal selections were available as well. We found everything well stocked and constantly attended to. Definitely one of the best we've ever experienced. The hotel was very clean and the staff very friendly and helpful. Highly recommend this hotel when staying in Fernie.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your review. I am so pleased you had an enjoyable stay, and took advantage of our complimentary breakfast. Isn't it a great way to start the day? We pride ourselves on the fresh and varying selection. I hope you had a lovely family vacation, and invite you all to stay with us again in the future. Shelley L'Estrange General Manager

"Fernie's Most loveliest Hotel "

5
14/08/2016

My wife and I came to Fernie to then meet up with family, and we were delighted with this hotel. When we first walked in, we thought it was breathtakingly beautiful - such a warm welcome to our Canadian Rockies. Our room also kept to this theme, including a fireplace and attractive new ski-lodge type furnishings. This hotel is immaculately clean and comfortable, and staff were wonderful in accommodating our later arrival time. P.S. There was also a neat set of hooks to hang clothes!

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your five-star review! I am so happy to know we could provide such an enjoyable stay for you and your wife while you were staying in Fernie. We love our location, and take cues from it for our décor. We strive to exceed every guest's expectations, and I am pleased your stay was so memorable. I hope you will join us again in the future. Shelley L'Estrange General Manager

"A great place to stay while passing through the Crowsnest!!"

5
13/08/2016

We had a great overnight stay at this Best Western Plus in Fernie, BC !!!! We stayed towards the end of June and the weather was fabulous !!!! This lodge had all the amenities and the staff were super helpful!! The location is right on the main highway, but far enough in, so we were not bothered by the traffic at all! The free breakfast was more than adequate and very enjoyable!!! There is a liquor store kitty corner from the hotel and a very good Asian restaurant a short distance west and across the street. Unfortunately I cannot remember the name but it was located in an older house and had excellent reviews!!! Reservations are recommended, as it is listed as one of the top 20 restaurants in North America!! We were very happy that we stayed the extra night at this excellent Mountain lodge!!!

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your five-star review! I am so pleased you had such a memorable and enjoyable stay with us while visiting Fernie. I believe you are referring to The Curry Bowl. They have such delicious food! It's just one of many great dining spots in the area. I hope you will join us again for another stay in our beautiful area. Shelley L'Estrange General Manager

"Excellent hotel and location"

4
13/08/2016

We found the hotel even before our Garmin lady. It is in a perfect spot for people new to the area. The hotel staff were excellent and the breakfast was the best I have ever had at a hotel. I would definitely recommend it to anyone.

"Stay here!"

4
11/08/2016

This hotel was great -- all of the employees, the room, the pool and outdoor hot tub and the breakfast. It is close to everything, including Starbucks on the same block! We really enjoyed our stay here!

"Ideal base for Fernie area"

4
10/08/2016

From my experience, this hotel is run well. We were welcomed by ample, helpful staff at the front desk. Check-in was painless, and we were given keys to our room. The hotel is relatively new, and looks like it is in good shape. The hotel has plenty of parking and has a convenient bicycle and ski storage room right at the front door (though it was jammed full). The bed was comfortable, and the room was clean. The housekeeping staff were pleasant and frequently offered to make-up our room while we went for breakfast. The hotel is situated near lots of chain-food options, but it's a short walk/ride/drive to many of the non-chain food options in Fernie. I would not recommend the attached Boston Pizza (poor service). The hotel has a very small swiming pool. I did not try it, but it looked like it was in good shape, and a number of families with smaller kids were enjoying it. Our room was a family room (two queen beds and a sofabed). It did have two hot plates and a microwave oven. Without a range hood, it would be tricky to cook anything serious here. I would hesitate to call it a kitchenette. But, if you want warm up a can of soup, it would work. There were pots, pans, bowls, plates and utensils though we didn't make use of them. The best thing about the hotel was the proper level of attentive and friendly staff.

"Nicest Hotel in Fernie"

3
10/08/2016

A recent business trip took me to the Best Western Plus in Fernie. This is a very nice hotel located on the main highway. Great access to local amenities and only minutes to the pretty downtown district. Hotel is well equipped with a pool, fitness centre and an above average breakfast. Rooms are bland but serviceable. Your average room ammenities.

"Fernie Best Western"

5
10/08/2016

This is the best Best Western we have stayed in to date. The breakfast was great with lots of choices and the rooms were very comfortable and clean. We would recommend anyone going to Fernie, BC to stay in this hotel!!

"Simple pleasure found at this mountain treasure"

4
09/08/2016

I took a chance on staying in Fernie and I am so glad that I decided on Best Western! The hotel is perfectly situated on the mountain on highway 3 that I don't think there is a room that doesn't have a beautiful mountain view.

"Comfortable Stay in the Rockies"

5
09/08/2016

We only stayed one night in this hotel but were more than satisfied. We found this spot very comfortable with a pleasant helpful staff. The room was very clean with a comfortable bed and good Wifi. It's next door to a Boston Pizza but has other eateries and a grocery store close by. We saw families enjoying the indoor pool which also appeared well maintained. We'd stay there again.

"Quality, clean and friendly"

5
04/08/2016

Friendly, helpful staff. Good location. Quiet, clean and we'll maintained. Required amenities like ample parking (no fee), pool, hot tub and fitness Centre, and quality tasty free breakfast (hot and cold items). Mattress was comfortable. Overall, would highly recommend. Staff is courteous and friendly, especially front desk staff member Stephanie.

"This is BEST Best Western Plus we've stayed at"

5
03/08/2016

This spotlessly clean hotel has an upscale decor and great amenities (indoor pool and hot tub, and a great outdoor hot tub too). We loved the clean, spacious room. The mountain views from this hotel are gorgeous. What made our stay was friendly staff, from the front desk to the breakfast staff and housekeepers. Overtime we saw any hotel staff member they greeted us - this made us welcome and important. The breakfast here was excellent - lots of choices, and even better real ceramic dishes and coffee mugs - this must be part of the PLUS in BW Plus. A minor issue was that the WIFI did not always work - but the hotel was quite full, so that could be why. We'll be back!

"Clean, comfortable and friendly staff!"

5
03/08/2016

Great exterior appearance of hotel upon arrival. Staff were warm, welcoming and expedient in checking-in. Room was clean, in good condition, and the bed mattresses were very comfortable. The morning breakfast was decent and had hot items such as french toast, diced potatoes, ham, eggs frittata, along with the standard cold breakfast items and fruit. Serving staff were very friendly and efficient. There is a Boston Pizza attached to the hotel so grabbing a late supper bite was very convenient. Would defiantly recommend and stay at hotel again when in Fernie.

"A very nice hotel"

5
28/07/2016

I stayed there for one night and found the staff to be very pleasant and helpful. It was a very relaxing stay in a very nice hotel. The view from my room was magnificent. The hotel was very up to date, clean and well managed. I would stay there again without hesitation. Thanks for a great stay,

"Oh yeah...."

5
27/07/2016

Fernie is not well known to Americans south of the border (US). We stumbled upon it by accident a few weeks ago and planned to come back. I found it in my travel plans recently and we stayed in town. Hotel is very clean, comfortable, and cozy. The pool and hot tubs are very nice. I think they might put towels in the pool area rather than at the main desk, but that's not my call. Breakfast was exceptional as well.

"Family Reunion Stay"

4
27/07/2016

I booked 2 rooms for a Sat & Sun night. They did have 1 of our rooms ready early at 1 pm Sat but the 2nd wasnt ready until 3:45. Then when we tried to get into our room on Sun the key was deactivated and we had to see the front desk. The rooms were very clean comfortable and cool. Breakfast was amazing!

"Hotel Stay"

5
26/07/2016

This is a very nice hotel. I would definitely stay here again and recommend it to friends and family as well. Only one small complaint, the pillows were too high, a couple of flatter ones would have been nice as a choice.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your five-star review! I'm so glad you enjoyed your stay enough to recommend us to your family and friends. It's quite high praise. I'm sorry you found the pillows to be too high, though. We recommend guests alert us to these types of concerns as soon as they happen so we can make every attempt to remedy the situation and make your stay enjoyable! Despite this, I'm glad it did not negatively impact your visit. We hope to see you again soon! Shelley L'Estrange General Manager

"Great room and breakfast! "

4
26/07/2016

We were here for a nearby family reunion, and stayed for 2 nights in 2 rooms. Rooms were nice and clean, and the included breakfast was amazing! Eggs, pancakes, bacon and sausage, as well as pastries, oatmeal, and just about every breakfast food you can think of! They were a little late in checking us in, and our key card was deactivated after the first night, but they quickly took care of these minor issues. Helpful staff and walking distance to Tim Hortons and McDonald's! Would stay here again.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your review! I'm pleased we could make your stay an enjoyable one, particularly with our complimentary breakfast. It's one of many amenities we believe set us apart, and we're very proud of the diverse selection we offer. There's something for everyone, and it's a great way to start the day. We hope to see you again in the future! Shelley L'Estrange General Manager

"Outdoor hot tub!"

5
25/07/2016

On a bike trip so the outdoor hot tub was awesome! Service was friendly and the rooms were clean, basically what you would expect from this hotel. Having a Starbucks and a liquor store in the parking lot was helpful. But we still choose to head downtown at night to check it out. Tons of fun in this little town - we will be back! It was also funny that the first time I actually wanted a parking lot view. It faces the Fernie Mountain Resort so you can see the ski hill, I am sure in the winter at night the lights would be amazing.

"Very nice and cozy"

5
25/07/2016

Had a suite in the winter, that fireplace goes a long way to getting the winter chill off. Comfy Bed and clean room, all the regular amenities you could ask for. Close to restaurants, coffee shops and right on the highway. Can ask for much more.

"Girls Weekend"

5
20/07/2016

My best friend and I planned a getaway to Fernie and we weren't disappointed. This hotel is amazingly relaxing. The staff is very pleasant. Jimmy checked us in and was very knowledgeable. Check out was great the manager was on the front line to great us and ask is how our stay was. the rooms are very spacious & clean. Breakfast was great a huge variety of food. The view from our room was breath taking. Boston pizza is attached right to the hotel. We had a great stay thank you for being so accommodating. We will be coming back to stay again very soon.

"fantastic stay"

5
19/07/2016

My husband and I were on a bike trip to spend a few days together. We stayed in Fernie at your hotel for an evening. The staff were very helpful and friendly. The room was very clean, and the bed was quite comfortable. We had supper from the restaurant that is attached to the hotel. It was fantastic that we could order our food and then take it to our room to enjoy as we had had a long drive. In the morning I used your fitness center, it is nice that you have a TV there to watch as you work out as that seems to make the time fly by and you don't even realize that you have been there an hour. The breakfast in the morning was fantastic. the were plenty of choices and the service was great. It is probably the best breakfast that we have had at a hotel. There is plenty of hot items as well as cereal, yogurt and bread and pastries. I used my Best western points as payment as we were not able to reach air miles to book through them.

"Fernie BC Hiking trip"

5
18/07/2016

The hotel met our needs very well. We traveled with another couple and were there to hike in the mountains. The best part was the helpful front desk person who gave us great tips on where to hike and how to get there.

"Central to everything!"

5
18/07/2016

A lovely clean property just like you'd expect from BW. Clean rooms. Free parking. Ten minutes from the slopes. There is a Starbuck's just across the parking lot. There is a Boston Pizza attached to the hotel. I'd stay here again.

"Good breakfast clean rooms"

5
17/07/2016

The pool and 2 hot tubs were just right for younger children. The breakfast was large and had many choices and was hot and fresh. The rooms were clean and spacious too. Right next to Starbucks and Tim Hortons drive thru for your morning coffee!

"GREAT Value!"

5
14/07/2016

The staff was super friendly and helpful. The rooms were spacious and clean. Breakfast was plentiful. Hotel was quiet. Indoor pool and hot tub. Outdoor hot tub. (Note that if you are interested in the exercise room, it is VERY small, but does the job). Perfect place to call home for a night!

"Nice hotel."

4
13/07/2016

We stayed in the room with 2 queens and a sofa bed in another room. Great room for families. Pool was great nice and big with the hot tub overlooking it. Have an outside hot tub as well but we didn't use it. Breakfast was great lots of options. Liked the what appeared to be fresh baked mini muffins. Would definitely stay here again.

"Great Fernie BW experience!!"

5
22/06/2016

Great Hotel and location in Fun Fun Fun Fernie!! Excellent view of the mountains from our room! We have been to Fernie four times and have stayed at the Best Western three of those visits. Fernie is a great recreational town with many activities to participate in both summer, hiking, biking and patio feasting. In the winter, skiing , snowshoeing and hiking. Great restaurants for comfortable dinning or a quick meal.

"Excellent in almost every way"

4
30/05/2016

The people are friendly. The property is clean, and well maintained, this includes the common areas and the pool. The rooms are spacious or at least the room I had on the top floor facing the mountains. The view was special and the air is clean. However, I can't advise sleeping with the window open for that clean mountain fresh air as there are a number of fellows with trucks that sound like Harley's and I don't think these folks sleep. Now the place is a little expensive but if you get a room like the one I had -- it is worth the price. Know the breakfast at this property was terrible so unless things change plan on eating elsewhere. The are many fast food places in town to eat breakfast. Also know there is a Starbucks in the hotel parking lot, and Tim Horton's and McDonalds are within walking distance. Lastly know the Fernie Golf course, which is a great golf course, is down the road behind the hotel. If you haven't got time to play a round do the driving range - maybe a black bear will walk up your fairway while you are playing as it did on us once. The pool and hot tub are great also.

"Very Accommodating and Very Clean!"

5
18/05/2016

I live day to day in Hotels as I travel for work constantly. My recent stay at Best Western Plus Fernie will now be one of my most memorable places I have stayed! Very friendly staff, clean rooms and facilities! Very accommodating in every way! I was going through the final process of buying a house while my stay in Fernie and it requires a bunch of printing, signing, scanning, and sending back. The staff helped me constantly achieve all these tasks while greeting and assisting all the new guests arriving at the hotel. I thought it would be interesting to add in a "Special Request" while i was booking my stay online. I requested "A stuffed animal to cuddle with at night time. Preferably an elephant as it is my favorite animal! Thanks!" Definitely a joke on my behalf, (elephants are my favorite though) but when I walked into my room I had a very nice surprise! Thank you Best Western Plus Fernie staff for everything! I ski Fernie every winter and now know where I'll be booking my stay always!

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
What cute photos of the towel elephant! I am so happy our staff was able to brighten your stay with this little surprise, in addition to assisting you with your business paperwork. We truly strive to give each guest a positive and memorable experience and make their stay as enjoyable and accommodating as possible. Thank you for your kind review, and we look forward to your next stay at our hotel! Shelley L'Estrange General Manager

"Great hotel"

4
17/05/2016

This is a very comfortable hotel for business or pleasure. Clean rooms and common areas. Breakfast is great. Staff are friendly and will help you the best they can. Rooms facing highway are quiet...back rooms you can hear the train horn when it comes thru. Have stayed here many times and am very happy. Basic wifi so no streaming videos etcetera. Great golf course with spectacular views. You wanna see mountains come here. Cold beer and wine store out front door as well as coffee shops, fast food and a grocery store right there.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your kind review. We love hearing from guests who stay with us time and again. I'm happy to hear you enjoy our complimentary breakfast and wifi, and find our staff so friendly and accommodating. We really strive to exceed our guests' expectations and make experiences as memorable as our beautiful surroundings. We look forward to your next visit! Shelley L'Estrange General Manager

"Second visit, very enjoyable"

4
06/05/2016

Good location on the main highway, shops nearby, walking access to park and miles of riverside trails, golf course nearby. Staff friendly at check-in/check-out, breakfast offers a full selection of cold and hot and the staff offered to cook fresh eggs if we didn't want them from the hot-pans.The restaurant attached to the hotel is a Boston Pizza, ate there once, quite acceptable, but more choice restaurants close by in the town. Wouldn't consider staying anywhere else in Fernie.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your review! It is such praise to hear you won't stay anywhere else but our hotel in Fernie! With our complimentary breakfast, free wifi, accommodating staff, and fantastic location, I can see why. The staff here truly work hard to exceed every guest's expectations and provide them a five-star experience that keeps them coming back again and again. Can't wait to see you again on your next trip in Fernie! Shelley L'Estrange General Manager

"Just Great"

5
01/05/2016

This was a great find! The hotel is wonderful! The staff are friendly and get you checked in/out quickly. They are informed on the hotel and surrounding area. The rooms have been renovated, clean and very comfortable. The room I had, featured a king bed, fireplace and a balcony with a great view of the mountains. The complimentary morning breakfast was spectacular! Excellent food and kitchen staff to work with guests. They feature an indoor pool with indoor and outdoor hot tubs. I would stay here anytime!

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your five-star review! I'm so glad you were able to take advantage of so many of the amenities that set us apart – clean and comfortable rooms, great views, complimentary breakfast, and the hot tubs. Hearing you will stay with us again is the highest praise we can receive, and we certainly hope you will the next time you're in Fernie. Shelley L'Estrange General Manager

"Not a "Plus" hotel"

3
27/04/2016

Rooms are big, but don't have the nice pillow top mattresses that most Best Western hotels have, no fan in bathroom, very poor television, not HD, poor channel selection, bad internet, they do not allow you to stream anything like Netflix, just not what you would expect from a $200.00 per night room.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
I am sorry to hear you were less than satisfied with your stay at our hotel. I hope you will give us another chance to meet your expectations in the future. Shelley L'Estrange General Manager

"Really nothing special"

2
25/04/2016

So a Best Western hotel is a Best Western hotel. There is nothing special about this hotel. I would rather stay in a motel next time, save money and spend it on a decent breakfast instead. The room was OK (feels clean), the beds were OK (two queen beds), but it was just very noisy. The fridge was noisy (we had to unplug it) and the A/C even worse. Also, we clearly heard everything that happened outside our door, but we were lucky that the hotel wasn't very busy. Didn't try the hot tub or pool, but unfortunately we did try the breakfast. Everything is hyper processed (yogurt, ham, eggs, bread, hash browns) but if you don't mind that I guess you'll be fine. The staff was friendly and check-in/check-out was smooth. Even tough this place is located at the edge of Fernie, it's still walking distance to all bars and restaurants.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
We strive to provide an excellent experience for our guests - with comfortable, well-appointed rooms, heaps of amenities (such as the pool and free WiFi), and our complimentary breakfast options that are usually hailed by other guests. We are sorry to hear that we did not exceed your expectations and hope that you will consider staying with us again in the future. Shelley L'Estrange General Manager

"Spacious Rooms, Delicious Breakfasts"

4
23/03/2016

LOCATION: The hotel is connected to a Boston Pizza and is across from a McDonalds and Starbucks. About a 20 – 30 minute walk to downtown Fernie, (however sidewalks may be obstructed by snowdrifts in the winter making driving preferable.) A 15- 20 minute drive to Fernie Mountain resort TIDINESS: Acceptable STYLE: Best Western has three levels of hotels, the “basic,” Plus and Premier. This location is the Plus class and therefore offers spacious rooms with a typical large chain hotel décor (very “machy-machy" but very comfortable) STAFF: Friendly and helpful. Check-in/ Check out was quick and hassle free. COMMENTS: This Best Western offers an excellent complimentary hot breakfast including freshly made scrambled eggs, bacon, hash browns, a cereal bar, juice bar and everything you need for a parfait, perfect fuel for a day out on the hill. There are two hot tubs and a small pool great for unwinding after a day on the slopes. Rooms feature a refrigerator and microwave. Free parking and free wifi. We have stayed here before and will definitely stay again

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for your thorough review. I'm happy to see that you enjoyed our time with us, found our staff friendly and helpful, or location convenient and enjoyed our amenities- from our hot breakfast to our hot tubs. Having you say that you'll stay again is the best compliment we can receive, and we hope to see you again soon. Shelley L'Estrange General Manager

"A Weekend Away with Friends"

5
14/03/2016

Spent two nights at the hotel with friends during a weekend ski trip. Staff were both helpful and friendly. The hotel was well decorated. The rooms had all of the necessary amenities including a microwave and mini-fridge. Both hot-tubs (indoor and outdoor) were the perfect temperature and were very clean. The hot breakfast was the best part and totally beyond what we expected. All of the food was freshly prepared and there was plenty of room to sit for a group of 8. We would definitely (and probably will) stay again!

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
I'm happy to hear that your group enjoyed your stay with us! We work very hard to ensure our guests are well taken care of and it is always nice to hear from guests who recognize our great staff. Our facilities are perfect for winter ski trips. I'm glad that our large, well-appointed rooms, hot tubs and well-stocked breakfast helped ensure your weekend ski trip was a success. Shelley L'Estrange General Manager

"Good hotel, great breakfast "

4
07/03/2016

We've stayed here a couple of times and its a good place to stay. The rooms are okay and the bedding is good. They have smart additions to the rooms such as hangers and whatnot to dry wet ski clothes. The breakfast here is what sets it apart as it is a very full breakfast with eggs ,bacon, pancakes ect. The only issue is that it's on the hwy so the window being open isn't really a option at night. The pool area is a little small but that's it. It's a good place and if you have kids it's probably one of the best places in fernie.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
It's always nice to hear from a repeat guest. We try to go above and beyond for our guests by offering them the types of amenities they need, such as ski lockers and ways to dry wet ski clothes and a hearty breakfast before hitting the slopes. Our convenient location off the highway is great for guests looking to head to local skiing and our pool is definitely a hit with families. We hope to see you again soon. Shelley L'Estrange General Manager

"Comfortable/expensive"

4
06/03/2016

Me and some family recently stayed here for a snowmobiling trip. Hotel was nice and clean, staff was relatively friendly and the morning breakfast which is included was very good, hot and cold foods. Also attached to the hotel is a Boston Pizza. Only real complaint I have about this location is price, quite expensive for what you get over all, we would stay again in the future.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
I'm pleased to hear you enjoyed your time with us while visiting the area for snowmobiling. Fernie is such a popular area for all winter sports, as well as summer outdoor activities. I'm happy you found our rooms to be clean, our staff friendly and our breakfast a good primer for a day on the trails. Shelley L'Estrange General Manager

"Great night stay!"

5
04/03/2016

Had spent an evening here with my husband during a business trip. My husband is a best western platinum member. We had booked the reservations in advance on our way to and from our destination. The service was fast and friendly, very accommodating. The room was spotless and spacious. The continental breakfast in the morning is the best I've ever seen! Sausage, bacon, waffles, eggs, apples, oranges, etc. coffee wasn't bad either. I give it a 5 star!

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
I'm so glad we were able to provide a 5-star experience for you! Being a platinum rewards member, you must stay at many Best Westerns. To hear that we have accommodating service, great rooms and the best breakfast you've seen is a great complement and lets us know that we are doing well not just against our local competition, but Best Western's other great hotels. Shelley L'Estrange General Manager

"New, comfortable, clean, spacious rooms"

5
02/03/2016

My friends and I came to Fernie to ski and I think we found the nicest place in town. Rooms are spacious (ours had a gas fireplace that worked really well), new, and comfortable. The lobby always had a fire in the fireplace. Staff went out of their way to help us. I can't think of anything that wasn't perfect, except perhaps the family with small children running around on the floor above us. Tip: Ask for a room on the top floor.

"Great hotel for an unexpected stay"

5
24/02/2016

We found ourselves in Fernie after experiencing car trouble. My bank had put an international use hold on my credit card and that left us attempting to sleep in our car. After a few hours of freezing cold we went to the Best Western where we asked if we could warm up and were permitted to sit by the fireplace and use the bathroom. The front desk clerk Devon was awesome. I asked for cost of a room and it was more than I thought my mother would pay for so she called around for us. While on the phone with my mom to help with the room, my mother preferred to pay for us to stay at this hotel. Devon was able to use her rewards information and get her payment information over the phone so we could stay. We checked into our room and went down to retrieve some things from our car. After we got back, she asked if we needed toiletries and had a bag of things we would need for the night. She provided us with soap, shampoo, razors, toothbrush, toothpaste and even offered us hot tea. Our room was very nice and clean. Everything is updated and modern. Bathroom has a large soaking tub. Did not use the pool or hot tub but it looked nice. Lobby was welcoming and warm. Staff was very nice. Breakfast was wonderful and served fresh and hot in a cafe. For an unexpected stay, this was a pleasant visit.

"Excellent Stay!!"

5
22/02/2016

Very comfortable and helpful staff. Breakfast served was very nice. Defineitly would go back to this hotel. Close to Fergie ski area and cross country ski Nordic Center. A short drive or a nice walk to any restaurant in town.

"Great value hotel with excellent breakfast"

5
22/02/2016

This hotel is ideal for a ski holiday. It has ski lockers, good sized rooms, deep baths and a hearty free breakfast (with a change of items each day). There is also a Boston Pizza and bar attached to the hotel, as well as a pool. There is also a gas log fire in the room.

"Good hotel in fernie!"

4
20/02/2016

Nice big rooms, ski room, good breakfasts included, friendly staff, free Wi-Fi... Everything you want! Gas fake log fire also very nice and useful for drying kit. Location is definitely drive-in as town centre is a bit of a walk. There is a supermarket and liq-store opposite which is handy.

"Fourth time here"

5
18/02/2016

This was our fourth family day, four day stay. We missed last year but brought both our son and daughter this year. It was great. It is nice looking to drive up to and pleasant to walk into. The ski storage at the front door is so handy. There is lots of parking. It is only a 12 minute drive to the base of the mountain from the lodge. Our check in was nice and quick. We have stayed in the exact same rooms before but this time they were redone. The beds are comfortable and the rooms were clean. The only concern is that the curtains are not blackout like they used to be. I may have to bring garbage bags to tape up to keep the semi light out. The breakfast was great the first morning. The second morning they ran out of berries for the yogurt. The third morning they were out of berries and yogurt. The fourth morning they were out of berries, yogurt and pastries. It is interesting that this happened the other times we were there too. So you would think that they would plan for this on the family day weekend. Otherwise the breakfast is better than most included breakfasts and the service in the breakfast room is efficient. The outdoor hot tub is perfect after a day of skiing. If the snow is good next year, we will be back.

"Great Place to stay"

5
19/01/2016

Very clean, professional and comfortable. Highly recommend this hotel. The breakfast is okay, there is a workout facility with the minimum needed equipment. I find the beds very comfortable. I also like the attached Boston's restaurant. Easy access to the main road through Fernie, and close enough to town you can walk. There is a running and walking trail that you can reach through the parking lot that follows the river.

"Great hotel, location could be better"

4
15/01/2016

We stayed here over NYE2016 for a ski vacation with friends. The hotel was clean, quiet and very comfortable. Amenities were great - both hot tubs and pool were clean and well kept. The included breakfast was fantastic, full warm breakfast buffet with nearly everything you could want. Staff were very friendly and helpful from check-in to check-out. At check-in we were provided a free-of-charge ski locker to keep our gear which was very helpful. The hotel is next to a grocery store and restaurants. However, it is at the other end of town from the ski hill and downtown, which is a minor inconvenience but with Fernie being such a small town, it's not too difficult to get to where you want to be. Overall, no complaints, would stay here again!

"Perfect for skiing."

5
14/01/2016

We arrived boxing day and were greeted with beautiful snowy views and the lobby decorated with Christmas decorations. The location is perfect next to an array of stores and restaurants to eat in. The views are spectacular. The outdoor hot tub is great for after skiing and or just a quick relax. The views from the hot tub are similarly beautiful. Would definitely return and recommend.

"May not be back"

2
11/01/2016

We've stayed here many times mostly because we are Diamond members and so we typically enjoy our experience at most Best Westerns. Tonight: however, we met Stephanie, night manager. Not quite sure how she ended up in management, but we've actually never experienced such rude behavior at any hotel we've stayed. We ended up walking out and decided to stay elsewhere because of that experience and will think twice about returning.

"Flawless Stay"

5
05/01/2016

Had a great stay and the Best Western in Fernie. Hotel staff were very helpful, the lobby was beautifully decorated for Christmas, and the room was impeccable. I would definitely stay there again. Ok, what's with the 200 char minimum to be able to post the entry. Now that's getting annoying!!!

"Very comfortable stay"

4
04/01/2016

We spent 4 nights at this hotel in order to enjoy some skiing over the Christmas holiday. While I generally prefer the convenience of staying right on the mountain, this hotel more than met our expectations. We had a comfortable room with 2 queen beds and a fireplace - we requested a quiet location in advance and were placed on the 4th floor, which was perfect. The hot breakfasts were tasty with plenty of selection, and my 6 year old loved the pool at hot tub. All in all, an enjoyable stay. We'd come back!

"Snowboarding"

4
03/01/2016

The hotel was nice, staff were friendly. My only comment was that the breakfasts could be improved upon. The food was good, but not great - you could tell it was lower quality that some other hotels where you pay >$200/night.

"Great place to stay"

4
10/12/2015

Pulled in after a long dark drive from Alberta on harrowing Highway 3, just as it started to snow. At first I thought it was just relief to get inside, but once inside the rooms and hotel staff spoke for themselves. All nicely appointed, VERY comfortable and accommodating; good location. Highly recommended.

"Nice Place to stay"

4
13/11/2015

Great place, comfortable rooms and mountain lodge features. Staff were great. Small fitness area but it wasn't busy. A nice pool and hot tub. The included breakfast was very good with lots of different hot items including potato pancakes one day. Lots of variety for everyone. There was also coffee available in the lobby all the time. There is an attached Boston Pizza but suggest the curry hut down the street for something more. Great place to stay and a small shopping/restaurant strip next door within walking.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thanks for the great review! I'm pleased to hear that you got to enjoy so many of our amenities and local dining while you stayed with us. We look forward to seeing you again soon. Shelley L'Estrange General Manager

"Overnight Stopover"

4
31/10/2015

The Best Western Plus Fernie Mountain Lodge was a choice for a break in the trip to our final destination. It is well located in Fernie and provides clean, quiet and comfortable accommodations. Enroute on our trips we often stay at a Best Western Plus because they should be a "known quantity" and a have a pool.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for staying with us on your journey! I'm pleased to hear that Best Western Pluses have received such a reputation of comfort and quality to you. We hope to see you again in the future, perhaps for a longer stay. Shelley L'Estrange General Manager

"Great Stay"

5
29/10/2015

Our family had nothing bad to say about this hotel - great rooms - super clean, awesome pool (lots of fun as usual) and a great location. Easy to get to and lots of parking. Will be back for sure next time we are through Fernie !

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
It is so wonderful to hear that you enjoyed your stay with us! We look forward to seeing you the next time you are in town. Shelley L'Estrange General Manager

"A lovely gift to give yourself."

5
27/10/2015

Though only 2 hours from home, I would definitely go to Fernie Best western again . It was luxurious, other-wordly, had super amenities ( think outdoor hot tub, under log gazebo and mountain skies). The fireplace was welcoming, hotel is on the main highway yet quiet with stunning mountains right outside, great beds, there were many nooks for quiet reading and late night visiting so as to not disturb friend who wanted to sleep and imagine this! - the complimentary breakfast was chef prepared with personal preference of waffles, eggs, cereals and fruit. I deserve, you deserve, to stay there.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for taking the time to leave such a glowing review for us. We strive to provide a warm and inviting environment for all our guests. I'm happy to hear that this is what you found at Fernie, and that you enjoyed all of our indoor and outdoor spaces so much. We look forward to seeing you again! Shelley L'Estrange General Manager

"Best Western Fernie"

4
26/10/2015

Great helpful staff, clean & quiet room, nice deep bath tub, gorgeous view of the mountains. Walking distance to Starbucks, cold beer and wine store, Tim Hortons & Boston Pizza. I will be staying here again

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for sharing your feedback with us. Whenever a guest leaves us wanting to stay at our hotel again, we know that we've done our job to provide a quality and memorable stay. Shelley L'Estrange General Manager

"Above average property but dissapointed!"

4
20/10/2015

This is a wonderful hotel in a beautiful setting. Just disappointed that no extension was available at check out. I know the official line was that they were full but I've been in lots of very busy, 'full' hotels that are still willing to offer a check out extension of an hour or so. This was quite inconvenient for my wife who had to wait for me to get back from a business appt. I understand the demands of business but in this case, I thought a little more effort could have been made to accommodate a guest's needs. Other than that, we were quite pleased with the stay.

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
I'm pleased to hear you enjoyed your time with us. We always do our best to accommodate our guests' needs, however, there are times that due to circumstances beyond our control that we cannot. Thank you for understanding that we were unable to extend your stay due to capacity, we hope to be able to accommodate your requests better in the future. Shelley L'Estrange General Manager

"Too expensive!"

3
16/10/2015

The hotel looks fine in the lobby area. The cost is outrageous for a mid week room it was over $200 for a queen size room. Although everything appeared relatively clean the sheets and pillows had a horrible oily smell. In the morning I complained about this and I was informed that they do their own laundry but had run out of detergent so used another brand. What? Anyway as I drove through Fernie there were other hotels that bosted better prices. The upside is that this hotel included a hot breakfast of choices of French toast, bacon, eggs etc

FernieMountainGM, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
We pride ourselves on being the #1 hotel in Fernie. We achieved this by offering the very best in accommodations, services and amenities, such as our hot breakfast. I'm sure you will find that while less expensive, the area competition is unable to offer the same experience that we do. Shelley L'Estrange General Manager

"Best Western Fernie"

4
07/10/2015

My stay at the Bestwestern was really enjoyable. I stay there everytime i come to fernie. The staff is very kind. Service is good and breakfast offer a choice of eggs bacon potatoes and all sort of goodies. Price isn't the cheapest but definitely worth it

Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
It's so nice to hear from a return guest! Thank you for your kind words, we look forward to seeing you again. Shari Callan Front Office Manager

"Out of the way gem."

5
06/10/2015

This was a most pleasant stop off on our return trip to Calgary, A really nice reception area with staff to match. Very helpful, queried our booking choice through Hotels.com and rearranged a more suitable room at no extra cost. A lovely room, spotlessly clean with beautiful views of the mountains. The Boston Pizza attached to the hotel was very convenient after a long drive. Good breakfast,plenty of choices, personal service from kitchen staff. Proper plates & cutlery, no plastic knives & forks and proper plates. Shame all Best Western hotels on our trip were not up to the standards set here. Good value for money,exceptional staff. A long way from the UK but would definitely stay here again.

Wojtek H, Front Office Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for sharing your thoughts with us. I'm happy to hear you had such a great time on your trip from the UK. Shari Callan Front Office Manager

"Nice Hotel"

4
29/09/2015

Pleasantly surprised at how nice this hotel is. The front desk receptionist, Kaela (sp?), was very professional and helpful during our stay. Our room was spacious and clean and a good value. Only downside was that it's a bit noisy but that's to be expected given that the hotel is located one Fernie's main thoroughfare. The included hot breakfast was also quite good.

Wojtek H, General Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for taking the time to share your feedback with us, especially around Kaela. We'll be sure to pass your warm words on to her. Shari Callan Front Office Manager

"Close to everything"

4
21/09/2015

Nice hotel and very clean. Shares a parking lot with a liquor store and a Starbucks. The hotel is attached to a Boston Pizza and a block away from McDonalds and Tim Hortons. The hotel has a nice breakfast. The pool was clean but freezing. The hot tubs were nice. I would definitely stay again and recommend to a friend.

Wojtek H, Front Office Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
Thank you for staying with us! I'm pleased to hear you found our hotel nice and convenient. We're looking forward to seeing you again. Shari Callan Front Office Manager

"Great Stay"

5
18/09/2015

We are retired Americans who pursue an active lifestyle, appreciate functional and clean lodging with easy-in and easy-out access. We were here to enjoy some fly fishing. Would we stay here again? Yes, definitely Notable positives: Comfortable, friendly and competent front staff, fantastic included breakfast. Notable negatives: Nothing

Wojtek H, Front Office Manager at BEST WESTERN PLUS Fernie Mountain Lodge, responded to this review
I'm happy to hear you enjoyed your stay! I hope the fly fishing was good and look forward to serving you again. Shari Callan Front Office Manager