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Novità! Paga i tuoi soggiorni in 3 rate SENZA COSTI a partire da 150€ Per saperne di più
Novità! Paga i tuoi soggiorni in 3 rate SENZA COSTI a partire da 150€ Per saperne di più
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Very nice hotel, very clean and friendly staff, seems furnishing etc were new
Was very disappointed in this hotel. It has been remodeled but you can still tell it is old. The rooms are sterile looking with no carpet. The rooms are tiny. Beds were comfortable. The breakfast was okay. Eggs were lukewarm and sausage looks like it had been reheated. It is in a very industrial area. You could smell marihuana Fake flower in the outside decor if you want to call it that.
Thank you for taking the time to share your experience with us. We're sorry to hear that our hotel wasn't quite the right fit for your preferences. While we're glad you found the beds comfortable, we certainly wish more aspects of your stay had left a positive impression. Our recent renovations included replacing traditional carpeting with hard-surface style flooring, which many guests appreciate for cleanliness, though we completely understand that décor and flooring preferences vary. We also appreciate your comments regarding breakfast, particularly the temperature and presentation of the hot items. Those concerns have been shared with our breakfast team, as our food should be served fresh and at the proper temperature throughout breakfast hours. We apologize as well for the marijuana odor you encountered. While we cannot always control odors originating outside of the property, we understand how unpleasant that can be and appreciate you bringing it to our attention. Thank you for your candid feedback regarding our accommodations, décor, and overall experience. Although we clearly missed the mark for you during this visit, your comments are valuable and help us continue identifying areas where we can improve.
Well, thanks alot BW Plus! After our stay last Sunday night, my wife now refuses to stay anywhere else. Seriously, it was a fantastic stay. My wife has Celiac disease, so usually the complimentary breakfasts don't really have much for her to choose from. This place had scrambled eggs, sausage, oatmeal, yogurt, and fruit for her. Also biscuits and gravy, muffins, and bagels. Oh, did I mention the 24 hour complimentary soft-serve Sunday bar and toppings? Very comfortable and spacious rooms. Everything you could want, and more.
Thank you so much for your incredible review! Your comments absolutely made our day! We love hearing that your stay was such a great experience that we've become your wife's "first choice from now on." That's truly one of the greatest compliments we could receive. We're especially pleased that our breakfast offered several options your wife could enjoy. We know how important it is to have choices that fit different dietary needs, and it's wonderful to hear she was able to start her day with a satisfying meal. And yes...the 24-hour complimentary soft serve ice cream bar has a way of winning people over! 🍦 We're thrilled you also enjoyed our spacious, comfortable rooms and all the little extras we offer. Thank you for choosing to stay with us and for sharing such thoughtful feedback. We can't wait to welcome you both back for another fantastic stay!
We had a reservation for 4 days and were traveling with our family. When we arrived, they told us our reservation wasn't in their system, even though we showed them our confirmation and proof of payment. Since we needed a place to stay, we had no choice but to book one night at nearly double the price. Later that day, they told us they had finally found our original reservation, but by then we had already paid the higher rate. The reservation process really needs improvement because this caused a lot of unnecessary stress and extra expense for our family.
Thank you for taking the time to share your feedback. I am very sorry to hear about the frustration you experienced upon arrival. I can certainly understand how stressful a reservation issue would be, especially when traveling with your family. I have been unable to locate a reservation matching the name associated with this review, so I would appreciate the opportunity to look into this further. If you would be willing to contact me directly at the hotel with the name the reservation was booked under or your confirmation number, I would be happy to investigate what occurred. We appreciate your feedback and hope to have the opportunity to better understand your experience. Warm regards, Tiana Nelson General Manager
Loved this stay! Room was nice and clean. Everything was in working order. Good shower, mini-fridge, microwave, excellent free wifi, standard but nicely done free breakfast, welcoming and friendly staff, and last but DEFINITEY not least (perhaps most besides the clean room) unlimited free soft serve ice cream!! I spent about 50% of the past 18 months road tripping all over the country, and very rarely am I this happy with an overnight stay, especially at a budget "chain" location. Thanks to everyone at BW Fenton who helped make my 3 nights there nearly perfect!
Thank you so much for your amazing review! We are thrilled to hear that your stay with us stood out among your many travels. It means a lot to know you enjoyed the room, amenities, breakfast, and of course, our soft serve ice cream! We'll be sure to share your kind words with the entire team—they'll be excited to know they helped make your stay nearly perfect. We can't wait to welcome you back on your next road trip!
I stayed here from Friday evening through Sunday morning. Upon checking into room 137, the first thing I noticed was that the fire alarm had been removed from the wall, with wires hanging out in the open. That alone raised serious safety concerns and immediately made me question how well this property is maintained. I reported it to the front desk and was told it would be noted for maintenance, but no effort was made to move me to a different room or address the issue in any meaningful way. Both nights of my stay were extremely disruptive. The room above mine had constant stomping and loud noise that continued until around 2:00 AM each night. After the second night, I called the front desk and was told they would handle it, but nothing changed. Thirty minutes later, I went down in person and encountered the guests from the room above openly stating that it wasn't their problem if others could hear them. The front desk staff appeared unsure how to handle the situation and offered no real resolution beyond suggesting I speak to a manager the next morning. When I followed up the next day, I was told the manager was not available but that someone would reach out. Instead of a meaningful resolution, I was offered reward points, which frankly does not address the safety issue or the lack of basic guest experience. Between the exposed wiring where a fire alarm should be, the lack of any room change or urgency around a safety concern, and the complete inability to manage noise or enforce basic courtesy, I cannot recommend this location. Based on this experience, I will not be staying at this brand again.
Thank you for taking the time to share such detailed feedback. I am truly sorry that your stay did not meet expectations and that these concerns left you feeling unsafe and unheard—this is never the experience we want for our guests. First and foremost, I understand how alarming it must have been to see the fire detector not in place. While our central fire panel does continue to actively monitor all rooms and ensures the building remains protected, I completely recognize that this did not provide you with peace of mind in the moment. This should have been communicated more clearly and handled with greater urgency on our end. I also sincerely apologize for the repeated noise disturbances you experienced. A restful stay is essential, and while our team did make multiple attempts to address the situation with the guests above, we regret that the resolution was not effective and that the disruption continued. We understand how frustrating that must have been, especially over multiple nights. Additionally, I'm sorry we were unable to relocate you during your stay due to the hotel being fully committed. However, we should have done a better job providing reassurance, follow-up, and a stronger sense of care throughout the situation. Your feedback regarding how this was handled—both in the moment and in follow-up—is taken very seriously. This is not reflective of the level of service we strive to provide, and we are actively addressing these gaps with our team to ensure better communication, responsiveness, and overall guest care moving forward. We truly regret that this experience impacted your trust in both our property and the brand. If you are open to it, I would welcome the opportunity to speak with you directly to further address your concerns and work toward making this right. Thank you again for bringing this to our attention.
Great little hotel. Looked brand new. Friendly staff. Clean room. Loved thev24 hr ice cream soft-serve ice cream with toppings and the 5-7pm nacho bar. Follow your GPS because to get the is a little round-aboutee but easy access to I-44 leaving the property
Thank you so much for the wonderful review! We're thrilled you discovered our “little gem” and loved your stay with us. Our team will be smiling ear to ear knowing their friendliness and hard work made an impact—and we're especially happy to hear the room hit the mark for cleanliness and comfort. And yes… that 24-hour soft-serve ice cream station and our 5–7 pm nacho bar are definitely guest favorites! We love that you enjoyed both. They're a fun little treat after a long day of traveling. You're absolutely right about the route—GPS is definitely the hero when it comes to finding us the first time. Thankfully, once you're here, we're just a quick hop onto I-44. We hope we get to welcome you back again soon for more clean comforts, friendly faces, and maybe another bowl of ice cream! 🍦😊
This room was very clean, comfy, and had a really good breakfast buffet style. They have really comfy beds with nice big fluffy pillows. An indoor pool, a laundry room, fitness room.
Thank you so much for your wonderful review! We're delighted to hear you enjoyed our clean and comfy rooms, breakfast buffet, and all the little extras like the pool, nachos, and sundaes. Our team works hard to make sure every guest feels right at home, and it's great to know we hit the mark for you. We hope to welcome you back again soon for another relaxing stay!
This Hotel is over the top with quality amenities and friendly staff and the cleanest rooms ever. Im not sure what its called but the lobby has a coffee machine that is 24hrs and free of charge that has so many dufferent kinds of coffee i cant even name them all.latte,cappuccino,americano, macchiato just to name a few.24hr soft serve ice cream.
Wow—what an incredible review! Thank you so much for sharing your experience with us. We're thrilled that you enjoyed our coffee station and 24-hour soft-serve ice cream—it's definitely a guest favorite! Our team takes great pride in keeping the hotel spotless and ensuring every guest feels welcome and cared for. We truly appreciate your kind words and can't wait to have you back for another “over the top” stay
Very clean and recently remodeled. Staff were very inviting and helpful. Complimentary soft serve ice cream, nachos and espresso. Great breakfast also.
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a great experience with us and that our recent updates, breakfast, and extra touches like the espresso and soft-serve ice cream made your stay even more enjoyable. Our team works hard to create a welcoming atmosphere for every guest, and your kind words mean a lot to us. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again soon!
Very clean and pleasant smelling. Very friendly staff Nice coffee 24 hours nice free breakfast and a snack in the evening.
Thank you for your wonderful review! We're so happy you enjoyed the clean and fresh atmosphere, our friendly team, and the little extras like 24-hour coffee, breakfast, and evening snacks. It's great to know these touches helped make your stay enjoyable. We hope to welcome you back again soon for another comfortable visit! 🌟
I am so impressed with this hotel. The room is spacious and spotless. Check in was flawless. Percy at the desk was extremely helpful. The hotel has ice cream with syrup choices all day. In the evening from 5-7 nacho snacks are available. The rooms have small refrigerator with a freezer and a microwave. I have status with several hotel brands, and I am frequently disappointed. I highly recommend this Best Western Plus in Fenton, Missouri.
Wow—thank you so much for such a wonderful review and recommendation! We love hearing how much you enjoyed the spacious, spotless room, easy check-in, and especially Percy's helpful service—she's a true star on our team. It's also great to know you took advantage of the little extras like our ice cream bar and evening nachos. We want our guests to feel right at home, so it's rewarding to hear that stood out to you. We're honored by your high praise, especially given your experience with so many hotel brands, and we can't wait to welcome you back the next time you're in Fenton!
They lock the exterior doors - even to paying guests with key cards - after 10pm. Thinking my room key was faulty, I went to a staff member after I couldn't get in a side door after going to my car for an item and he said all doors other than the front door are locked after 10pm, even if you have a room key. Kind of defeats the purpose of having room key activated external doors, doesn't it? Of course, I had to park at the opposite end of the parking lot from my room because of an oversized vehicle, so it was as 200+ yard walk at night from my room to the truck and back in the main entrance to get back to my room. My bad hip wasn't happy. And for those of you pulling a trailer or other oversized vehicle, there is very limited parking. The internet was fair, but not good enough to stream. The rest of the property was very clean and the room comfortable.
I was a little hesitant to stay at this hotel due to some of the negative reviews. However, I noticed people were referencing a Marriott hotel. Apparently this hotel has been completely remodeled and rebranded as a Best Western Plus. I was impressed with the 24 hour latte machine (standard at most BW Plus hotels), the 24 hour soft serve ice cream machine, and the complimentary breakfast. The rooms are all newly remodeled and I have no complaints about the bed, pillows, or noise levels (from either a highway or next door occupant). Everything was perfect. I would definitely stay here again.
I travel frequently for work to the same places each week. I often stay at the same place and I find myself consistently choosing this hotel. All of the staff, but especially Emily, are friendly and make you feel like apart of their family. The rooms are always well kept, clean, & have everything I could need. They also have great breakfast options!
Beautiful hotel!! Friendly staff, great breakfast and clean rooms. We enjoyed the heated pool. They also have a gym although I didn't have a chance to use it. It close to highway and also near nice restaurants. I highly recommend this hotel to anyone in the area.
Awesome hotel! Very affordable and clean! Beds were very comfortable and great for a one night stay! Staff was very nice! Emily took great care of me during my stay! Thank you so much! Whenever I'm traveling out of town for work I stay here! Happy new year to you all!
Room was totally remodeled! Loved the wood floors, no dirty carpet. Had everything needed including an iron/board. Breakfast had eggs sausage waffles cereal , etc. staff was great. My new go to hotel for my many travels thru the area!Great experience.
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