Boca Suites Deerfield Beach, SureStay Collection by BW

OMG.....I have stayed in railroad worker hotels that were nicer! It's my fault. We rolled in at 10pm and were exhausted. I walked in the lobby and should have walked right back out but we had a 4yr old who was melting down and we had to be at a volleyball tournament early the next morning. We only stayed there because it was where the team was staying. We stayed in a "King Suite". HAH!!!! The building is old and decrepit. There are patches on the floor of the elevator. We opened the door to the room and is wasn't "bad" at first glance but once we got in and tried to get our baby settled, we discovered the TV didn't work. The air-conditioner rattled. The toilet ran constantly. The floor was covered in patches. Outlets didn't work to charge our phones. We had leftover supper but the refridgerator didn't work. We debated leaving but by this time it's almost midnight. I took the cart back downstairs and ran into a hooker getting off the elevator on my floor. Yes, I'm sure she was a hooker since she asked if i wanted company and what room was I in. We finally got into bed and realized our room was right next to the interstate and our walls were paper thin. Road noise like I've never heard before. Just as the road noise calmed down and we started drifing off to sleep a Harley luckily rode through the parking lot at 3am. Not once but 3 times. I was on my Hilton app at 3am reserving a real hotel room. We didn't even shower because we truly didn't trust the cleanliness of the towels. I spoke to the front desk clerk the following morning and told her all these things and asked for a refund for Friday night and Saturday night since i would not be staying and had so many issues on Friday night. She said she would speak to the manager but i have no hope of any response. I just happened to be speaking to a manager at the Hilton we stayed at the next day and he said he couldn't believe we stayed and that he knew that hotel and that it is a dangerous hotel. The best thing that could happen to this "hotel" is to push it in with a bulldozer and sell the land.

I made and received a registration confirmation in December for a stay in February. I arrived and was told I had no reservation. They assume there was a problem with my credit card and proceeded to cancel my reservation with no follow-up phone call or email. When I arrived, the stay was now going to cost me $881.07 instead of $439.00. No manager onsite. In addition, outside my door was a make shift table, chair, sink, and trash. In the corridor was something I assumed was an air conditioning unit and what looked like trim wood. The pool was not open. There was a "storage room" with the door left open filled with trash and apparently all of their employees 2014 Payroll Records and QS Daily's for 2019. If this is how they secure this information - imagine what they do with your personal information. I have called the hotel - opps manager still not there, emails were written, customer service was called. Absolutely no regard for any customer satisfaction. I am attaching photos.

Our room was poorly prepared. Curtains were partially off the rods, no soap left in the container in the shower, and the shower drain was clogged to the point of standing in inches of water throughout the entire shower. The breakfast served had the usual offerings when included and was good.

Stayed for 4 days prior to a cruse. Good budget hotel, with good breakfast. Room was clean, and well-maintained. Thought so much of it that we stayed again for one night after the cruise was completed!

The staff at front desk, the ones that prepared breakfast and especially the 5 ladies that cleaned are room did an excellent job. The hotel staff are doing an excellent job but SureStay cut corners in other ways. We stayed in the hotel for 30 days. Most people would not, as the hotel seems to be catering the those that just want a stop over. The pool was dirty and not useable. The room was split into two sections but the area that had a sofa did not have a TV even though the wall was wired for a TV. We could not swivel the TV in the sleeping area when we were sitting on the sofa. The internet was terrible at least where we were on the 4th floor. The A/C was very loud and we heard the street noise since we were close to 95 but, for us, that was not much of a problem. When you turn onto the road going to the hotel there are two buildings. At your right is a Best Western Plus and at your left is the Best Western SureStay. At different times we stayed in both. This time in the SureStay. The Plus offers more for a higher price. Maybe that is why the SureStay does not try to compete. It seems the SureStay option is price and the Best Western Plus is features. I am not sure but I think the Plus brand is corporate and the SureStay is privately owned and just using the Best Western name. I don't think this helps their brand when you have hotels that are operating to a lower standard. Negative reviews will hurt the Best Western brand as much as the SureStay. It is a pity since this SureStay has so much potential since they have great people working there. My suggestion install bigger smart TV's, much better internet and clean the pool.

Because of the proximity to the interstate, loud traffic is constant. The bathroom door is too hard to open and close, no coffee or breakfast before 7:00, coffee creamer in room is ruined and replaced with more ruined creamer, mattress is springy and pillows flat, shower is weak. I realize this is one of the least expensive hotels in this area, but there's a lot of this that could be fixed. On the upside, the staff was very friendly and helpful.

My husband and I stayed at this location November 18th to 20th. We were in town for a medical procedure for our son. We found the hotel easily. Warmly greeted by the front desk staff. Our room was 443 - king room with a balcony. Granted this hotel is between the busy I-95 and SW 10th Street. Yes, there is road noise, but nothing that is disturbing compared to other hotels located near highways. Our room as I stated had a balcony, for us made it nice to sit outside with morning coffee, even with the I-95 traffic it was still enjoyable. The room was spotless - housekeeping does an excellant job, even with daily room service to refresh towels. Due to the nature of our visit, we didn't have breakfast at the hotel, althought we noticed hot oatmeal, and the standard continental breakfast offerings. We plan on staying at this hotel again in January when we return for a 2nd medical procedure for our son, and we hope to get the same room because we enjoyed it that much. We would recommend this hotel .

This was by far one of the worst hotel experiences we've ever had. The hotel is incredibly loud and noisy, with train tracks running right beside the building, making it nearly impossible to get any rest. We cancelled well within the allowed time frame to receive a full refund, yet the hotel refused to return our money. Despite multiple attempts to resolve the issue, we are still owed a refund

This is a very nice experience the hotel was very nice and clean I'll came again the front dest agent was nice i got good service from housekeeping outside was clean the poul is amazing for me the hotel is very very nice the bed is very nice and comfortable

We had a wonderful stay at Boca Suites Deerfield Beach, SureStay Collection by Best Western! It was the perfect place for a family getaway. The rooms were clean and comfortable, and the staff was welcoming and helpful throughout our stay. One of the highlights was the free breakfast, which made our mornings so easy and convenient. The swimming pool was a big hit with the kids — a great way to relax after a day out. The location is also fantastic — just a short drive to the beach and surrounded by plenty of great restaurants. Whether you're in the mood for seafood, Italian, or casual bites, you'll find something nearby. Highly recommend this hotel for families looking for a comfortable, convenient, and affordable stay in the Deerfield Beach area!

I really loved the place, good to enjoy with frinds and family, housekeeping did a good job keeping room clean, the hotel has a good team always there to help you when needed. Nice pool view! Good for kids or adults to enjoy the area. 🥰🥰🥰.... Front Desk agents make check in process to be so pleasant . Make you feel as if at home!

From the moment I arrived, I was impressed by the warm welcome and professionalism of the front desk staff. Check-in was smooth, and I was given helpful information about the amenities, dining options, and nearby attractions. The lobby was beautifully decorated and gave off a cozy yet upscale vibe, which set the tone for my entire stay. My room was spotless, spacious, and tastefully designed. The bed was incredibly comfortable, with crisp linens and plush pillows that made it hard to get up in the morning. The bathroom was modern, with high-quality toiletries, fresh towels, and a powerful shower. I also appreciated the little touches like complimentary bottled water, a coffee machine, and fast, free Wi-Fi.