SureStay Hotel by Best Western Deer Park, Deer Park

Management/owner is running this hotel with no staff, dirty rooms, cutting costs at every corner to pinch pennies at the cost of the customer hotel experience. Really hope BW looks into this practices.

Tour64203056320, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-476-1900. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

This Best Western represents the best of Best Western. The manager and staff provide great Texas hospitality. We stay there every year on our annual fall visit to Texas. The Manager of the BW is on site most of the time and he assures all the guest needs are met and is a great host.

Tour64203056320, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

i stay at this location more than i stay at my home it has become like a second home for me the people here are very friendly and go above to help out with any needs that i have had it is very close to a variety of restaurants traffic in and out of hotel can sometimes get heavy but other than that it a very quiet and relaxing place to stay

BestWesternDeerPark, Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

Very nice little Best Western. Nice breakfast area. (I didn't eat - I was working nights and slept last). The room was clean and comfortable. They do have a workout room, which was nice. The pool was good - I did use the hot tub and pool a couple of days before work. The manager, “Danny” was extremely nice as was all of the staff. I highly recommend staying here if you're in the area. Lots of food choices nearby, and Walmart and H-E-B are about 3 miles away.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

Great service, and clean room. Excellent breakfast, like we expect when we stay with Best Western. Manager was very helpful and very reliable as we checked in and stayed. Pool outdoors was great, all around relaxing stay.

Overall, I rate this hotel as an "OK" to good place to stay (C+ or B-), but not a great place to stay. The room and lobby appeared to be clean, the lobby and meal serving area was nice, the staff was friendly, and the breakfast was good. The downside was that the room appeared to be old - most noticeably in the restroom with added caulk around older joints, etc. The price for the value was "fair" (maybe a C-). The choice of hotels in this area is a bit limited, and all appear to be a bit pricier than I would have expected for the properties/rooms.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-476-1900. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

A little spendy for motel. Breakfast less than desirous for a Best Western. Breakfast was dry and little offered. Bed is a little worn out. It was nice to park outside room door and hardly any one there so quiet

It did its job. Wont return ever or recommend. Our room smelled funky. Restroom looked and felt like a run down gas station. Bedding was so off one mattress bed it was wobbly and the bedding didnt match. We stayed in a room with 2 beds. Coffee marker was disgusting. I didn't get to a cup of coffee while in room. Hot tub was not hot more like lukewarm. The carpet was yucky had to wear socks the whole time. Same breakfast for 2 days.

BestWesternDeerPark, Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-476-1900. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

These is a place that I definitely wouldn't recommend. The service of the team was horrible anything wasn't done after I reported the issue. The room we reserved was supposed to be non smoking room it ended up having a terrible smoke ordor as soon as I opened the doer to get in. There is also a very bad smell of humidity and the cleaning is really bad as well the furniture were dusted all around. We found like three bug around the room.the bath tube was not even clean either worst stay in my life

BestWesternDeerPark, Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-476-1900. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

Smells horrible. Musty as hell. Hot as hell when we walked in our room. It's cooler outside than it is inside. Go somewhere else. Not worth the disappointment. Definitely not my kind of hotel. I'm exhausted and just wanted to lay in bed and relax. So much for that. It's too hot.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-476-1900. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

All I have to say is that the manager was very rude to two men while they were eating breakfast. These two men were sitting next to my table while they were eating breakfast and the manager came over very rudely and told them what room number they were in, obviously the men did not speak English and he continued to yell to them to show their ID's. Whatever the problem was I know that the manager did not handle the situation well or in a professional manner. All he did was ruin a quiet morning and a great start to our day.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-476-1900. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

Located just a few miles from San jacinto monument and Texas battleship so easy access to those was nice. Rooms were average. Since there is no AC when room was unoccupied it did take almost half a day to get the musty smell to go away which accounts for the lower score. Staff was really nice and made sure to make more food when breakfast was running low due to the oil workers who stay here. Seems well insulated against noise and was quiet the two nights we stayed.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

word can not describe the way i felt a this place, i got relax in a Jacuzzi after a hard day of work. it was the best. i had no problems using my travel cards either . very nice place , i wulld stay their again.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

I do a lot of traveling for my job in the past 10 years since 2007 I have been staying in this hotel in Deer Park Texas because of the manager and the employees make you feel at home like family to make you stay as good as I can

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

When I walked in the smell of the lobby was overpowering with carpet deodorizer. When I arrived at the room they had the door wide open/airing it out. After the door was shut for a while I realized the room smelled very bad with mildew odor. I requested a Ozone machine. They installed one that looked to be about 50 years old. The fan inside it wasn't turning so the thing couldn't possibly do any good. It was so old and broken it was likely unsafe to sleep with. I unplugged it to avoid a possible fire. I stayed two of the four nights I reserved but relocated to a new hotel as soon as I found a vacancy.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-476-1900. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

I stayed there for over a month. Told them when I moved in that I wanted a room clear up until the end of October. Hurricane Harvey came along. We were told to evacuate by our company. I left and went home. They charged me rent during the week I wasn't able to use the room (I-45 was flooded..no way back down there)and then rented it out from under me when I came back so they could make more $$ off hurricane victims and the like by charging a nightly rate instead of the weekly rate I'd been paying. Worst Western if you ask me. I'll never stay in any of that chains hotels again. Low down and rotten ethics.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-476-1900. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

When you stay at a hotel you're just wanting to rent the bed for a while, not buy it. Here you get a great room for a good low rate. The hotel is located in a good spot where it is easy to come and go, the fitness room and pool were clean and in good shape, the room was nice and clean, and the breakfast was pretty good. There's restaurants within walking distance from the hotel and the staff were happy to help point out any areas of interest. Good service, good room, great price.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

This Was The Best Hotel We Have Ever Stay At Of all The Best Westerns. We As A Family Would Not Stay Anywhere in Houston,Texas Area, But This Best Western In DeerPark Inn & Suites, DeerPark, Texas. So All People From All Walks Of Life Needs To Try It.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

Room was spacious, clean and cooling was on the spot! We stayed to visit the USS Texas the next morning and this was close. Several fast food restaurants were next door or within walking distance. We also walked to a Dollar Store a block away. Breakfast was complete. Not a lot of tables if they are busy, but didn't have to wait on food. on a main street but room was quiet. Had no issues.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

Always feel welcome here, everyone is friendly and happy to help. Rooms are kept clean and the breakfast selection is a lot more than other places. Good location, restaurants on both sides and nearby.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

Older Location but quiet and easy access to everything. Great staff and clean rooms. Easy check in and check out process and very polite and courteous staff and team. Short drive to NASA, Kemah, and Galveston which is why we stayed.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

Every time I'm in the Houston area, I stay at this hotel. The staff is always very friendly, rooms are always nice and clean, breakfast is always perfect...this is by far the best hotel around. Check it out if you're staying in the Houston area.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

Located near highway and industrial zone. Ok for business trip. Old rooms that need to be refurbished. Air conditioning too noisy. Very helpful and efficient staff. Good price for value despite a very standard breakfast.

This hotel is an older building meaning that there is not an elevator so the rooms open to the outside. However the property is very clean and well maintained. I'm a smoker so I like stepping outside my room for a smoke. There are Restaurants Fast food and sit down all around this hotel and the staff are very friendly. I will stay there again.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

We were in Deer Park for a memorial service for a relative and are rewards members. The stayed two nights and really enjoyed the king sized bed in our suite. It was one of the most comfortable beds we have experienced anywhere. The suite was spacious and well appointed with all the conveniences. Everything was operational and the room was very clean. Breakfast was self serve, hot and something for everyone. When in Deer Park you can't find a more convenient and friendly place to stay.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

This two story exterior door hotel is a wonderful place to stay. They were very pleasant at check in. He remembered the reunion we attended the last time we visited. He was very eager to help with anything we needed. He even made us fresh biscuits.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

Day manager is a great person very friendly and helpful . nghhggn,lkn m,..mn ,.///.,khgfddsergbvvcddg;ih;g;gu;g;g;glifliyfyykudckuc,cc,jccjcj,c,c,jjc,c,c,c,yfyf,j, ,jhvhvjvkvkvchcyf vkvkvhvvhvhvhkhuglglfglflyff gliugilyfliyfiyfyf lfliyfliyfliyflfvv fliyflfyfvvyilfliyfilyfv

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

The room was nice and spacious. The breakfast was great as is the case for the Best Western brand. The staff is friendly and the owner is in frequently and is a very friendly guy. I stayed here partially to be between sylvan beach and houston because my daughter is a beach fanatic. It is a good location for that and also gives you easy access to the amazing NASA space center. Only one minor gripe is they seem to be clingy with the towels. Only had 1 bath towel in the room even after replacing the 3 we used. It's easy to ask and get more towels though.

Well, that was a roadside motel better than most 'Upscale' BWs I've stayed at in a while. Not fancy; totally roadside, but they know what they are doing. The room was old but CLEAN! Thank you. Smiling faces at the desk and at breakfast is awesome...I don't want Debbie Downers when I'm traveling! Thank you! 2.00 dollars for a Snickers Bar though, especially when you weren't given your FREE PLATINUM MEMBER SNACK or room upgrade upon arrival. I find the Best Western Rewards Program to be somewhat of a joke.Very careless, unconvicted corporate program, not to fault the individual property.

BestWesternDeerPark, General Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

This is an OK hotel. A bit remote for us but it did the job. They offer a breakfast in the price of your room. Our room had an odor that eventually went away after we kept our door open for a time. The rooms are clean but pretty bare bones. Liked the idea of a fridge and microwave.

BestWesternDeerPark, Manager at Best Western Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-476-1900. Sincerely, Dinesh Patel General Manager Best Western Deer Park Inn & Suites

I booked this hotel for 3 nights as we were in town for a wedding. We arrived late around 10:30pm. The room had a smell I could not identify, but we had been traveling all day and I was tired. That night I had 2 asthma attacks and did not sleep. Only to find that the walls had fresh paint on them. The bathroom door was still wet. I was too sick to stay their and the manager apologized and said the hotel had just been renovated. He would refund me all of my money. That did not happen. I called the hotel and Best Western Corporate to seek out help. I was told that they would make this right and we are 11 days after the event and have not received a refund and Best Western will not return my call as they said they would.

BestWesternDeerPark, Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Hello Diane, When you informed me of the issue with the room, I asked that you call Priceline and cancel the rest of your stay that way you could get refunded for the remainder of your stay. I did not say that you would receive a full refund, I still had to charge you for the night that you did stay in the room. I have already refunded the other two days as of last week, Priceline must now be the one to issue your refund since you paid for the room through them. I am sincerely sorry that you had a negative experience, but had you notified the front desk as soon as you noticed an issue with the room we would have gladly moved you to a better room. Everything on our end has been taken care of, it is now up to Priceline to send you your refund. Regards, Dinesh Patel General Manager

Best Western Inn & Suites,Deer Park,Texas has been our favorite Hotel to stay at when we are in the Deer Park area,f..or several years! The rooms are clean & modern furniture & appliances are top quality...exceptional place to stay!

Standard BW. Good sized room. The pool was nice, must have been to get me in it! My only gripe was that the sun loungers were well and truly broken. Staff very nice. Toilet by pool very modern and clean. Standard hot BW breakfast. Would stay again.

BestWesternDeerPark, Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager

While re-tiling my home, I chose to leave due to the dust and lack of sleeping arrangements. This hotel right down the street offered a smoking room, which was nice for me because, I'm a smoker. It's reassuring to know that some establishments do not treat us all like outcasts and exiles and believe that we still should be treated like customers. In an upside down world, where you can walk down the street w a marijuana joint in downtown Denver, Co. I can't find a place where I can feel safe to smoke after dark! And would b charged $200 for the privilege of not having my skull bashed in, by smoking in my room bc my host has decided not to put aside one of its thousands of rooms for people like me who choose to smoke. Besides the danger, there is usually no cover from rain or seating in these shotty areas that they offer their, "second class" customers. It's enough to make u feel unwelcome, and It's a bit upsetting! So, thank you Best Western! You may not be considered a 5 star, room service, mint on your pillow palace. But I felt safe and comfortable in my room! I appreciated that more than the turn down service! For some one who could afford the options, I chose the one that counted.

BestWesternDeerPark, General Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager BEST WESTERN Deer Park Inn & Suites

We spent two nights and found everything satisfactory, including breakfast and our room. Location in Deer Park. The only recommendation: Consider asking to stay on the bottom floor rather than upstairs if you have luggage or mobility issues (no elevator).

BestWesternDeerPark, General Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-476-1900. Sincerely, Dinesh Patel General Manager BEST WESTERN Deer Park Inn & Suites

It is obvious that this hotel has been recently renovated. The rooms are nice and they are clean. The only bad thing is that as soon as you walk in the room there is a very very strong mold odor. I found out that they had been doing construction under the renovation and tore out a bunch of mold the wood floors and walls. I don't think they have found the cause of the mold in this hotel.

The room was good enough for our overnight stay. Asked for a late check out and were easily accommodated. It wasn't fancy but the bed was comfortable and it suited our needs perfectly. There was a slight "spoiled" odor coming from the area of the TV. It wasn't overwhelming and we didn't notice right away. It was just noticeable when we passed by the TV, which was weird. Other than that - all was good.

BestWesternDeerPark, General Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dinesh Patel General Manager BEST WESTERN Deer Park Inn & Suites

Was on annual Hot Rod Power Tour and pre-booked with Best Western. Hotel was easy to find close to interstate highway. Staff was very knowledgeable with things in the surrounding area. Made sure I had place to park my hot rod out front of building. Only bad thing about the stay was traffic which was horrible even at 6:00 am

The location was great for what we needed. However, the actual room and hotel itself reminded me of a Motel 6 with a Best Western sign. The lobby was nice but inaccessible from your room. They do serve a hot breakfast but with eggs, sausage, biscuits, or bacon, and waffles. The waffles were good, The juice was out. The breakfast was always empty. The only thing you could count on were waffles or cereal. We used the washer and dryer bc we were there for 3 nights. The washer was fast but the dryer took several rotations to dry. The room was on the second floor and stunk from being closed up and air not on for a while. The room was very small. Most everything from the microwave, fridge, furniture was very old. The pool looked clean but the hot tub was yellow. It rained most of our stay so we only were able to get in the pool once. The older lady who worked at night was unfriendly. Over all, I will not stay here again.

BestWesternDeerPark, General Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-476-1900. Sincerely, Dinesh Patel General Manager BEST WESTERN Deer Park Inn & Suites

I'm always in this hotel right now because I checked for 12 night with the platform Priceline and it's impossible to cancel...this hotel looks better that it's in the real live because the Internet connection is poor and inefficient. Therefore, I changed for a other room number 125, the connection is better. The Internet connection isn't the only one problem, the clim and the fridge are very noisy. Consequently, you are obliged to turn off the both if you want to sleep. It's impossible to work or to conserve any basic food. The manager seems not concerned with the costumer's problems. Only the employees are concerned and try to do something to help. The employees are efficient but the management is very poor. I'm very upset. I don't recommend this hotel. Ever, never !

We were staying outside of Houston and Deer Park was close to a lot of things that we wanted to travel to. The town itself is very small and quiet with not much to see/do. We booked our room on Orbitz and it did not allow us to select smoking/nonsmoking. We ended up being assigned a smoking room, which reeked of smoke. The excellent woman at the counter was able to get us a nonsmoking room, but with two full beds not a king as requested. It worked okay, but we definitely would have preferred a bigger bed for comfort. The room itself smelled terribly musty, but overall seemed clean. Everything was in working order, but definitely in need of an update. I'm not a big fan of motels in general, I always feel safer with a lobby and only a few locked entries to the outside, so having a room door right to the outside is a negative for me (although it was definitely my fault for booking a motel vs a hotel). Breakfast was good and always a nice perk. We couldn't use the pool because of terrible weather, but it was small and looked decent. Overall, it wasn't terrible, but for the money, I would have preferred something that didn't have that smell and felt a little safer overall.

DineshPDeerPark, General Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for your feedback. We appreciate your intel and we will be doing everything we can to further enhance the stay. We are keeping in mind of the smell and are going to fix the issue. Due to us being close to the ocean the smell is hard to get away but we are doing everything we can to better your stay. Hope you will stay with us again! Thank you.

this is a good place hotel to spend a few nights at the host are always friendly and willing to help you with all your needs have always had very good experiences when i stay with them it is also centrally located to a large number of restaurants and other amenities

I would recommend this hotel to anyone rooms were very clean, beds comfortable, location has washer and dryers reasonable priced. Location near freeway and many restaurants very convenient. The Italian restaurant down the street was great..

DineshPDeerPark, Owner at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for taking the time to write about your experience at our hotel. Hope to see you again soon. Dinesh Patel

I stayed one Sunday night at this hotel while visiting with a sick friend in the area. I always try to stay at a Best Western because I know what to expect. The lobby was nice and check-in was nice. The room had an odd smell to it. It appeared clean, but then I noticed a used coffee stir stick on the carpet, and I saw two roaches in the bathroom. I encountered two stray cats outside near the vending machines. Also, at breakfast, I got the instant oatmeal because everything else looked like it had sat there a while, but then there was no microwave in the lobby; I had to tote everything back to my room to use the in-room microwave.

DineshPDeerPark, Owner at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for taking the time to let us know of your experience at out hotel. I assure you I will look into it. Thank you and have a great day.

I arrived on March 4th , Friday night, actually at 12:30 a.m. (technically March 5th). I asked for a room for 1 night and was quoted $118. I agreed and signed for the room, received my key card and retired to my room. I checked my bank statement the following Tuesday and the charges finally hit. I was charged for 2 nights. I left at 9:30 a.m. and went to Galveston Island for the rest of the weekend and I have charges from their to prove all of this, gas, eating,etc. When I spoke to the manager at this location David Cisneros, he was shockingly unprofessional and even asked me "why did you stay here anyway?" meaning for that little amount of time. I also started a formal complaint with corporate , and was told this is a basic "he said , she said case, and we will be standing by the motels decision". Its real simple, when I checked in, actually on the 5th, they made a clerical error of putting the 6th as my checkout date, but I was paying for my single night of the 4th. David even lied to corporate and said that "housekeeping saw luggage and signs of someone staying another night", which later changed to "housekeeping saw me". IMPOSSIBLE, I wasn't even in the same county. There are more than a few cases of this location fraudulently over charging. Its simple to see how this mistake occurred, and its simple TO LOOK AT CAMERAS AND SEE WHEN I LEFT. STAY AWAY FROM THIS SHADY BUSINESS, its sad they operate in such a great little community and take advantage of their patrons like this.

After a year of conversation and exchanging information, Best Western Deer Park has cheated me out of $961.66. I reserved two rooms at Best Western, cancelled those reservations, then later reserved the same two rooms (again). After my stay in a dirty room, I was billed for four rooms. Best Western refuses to refund me for two of the rooms. After my attorney sent them a letter, they still refused. My only resort was to travel to Harris County, file a lawsuit, then wait in Houston the court date. The big corporation wins again because I cannot afford to make the trip and stay down there long enough for court. The free breakfast at Best Western was not edible - eggs were rubbery and cold and the meat was cold and undesirable. The carpet was filthy (take a look at my socks) and my room amenities (cups, soaps, etc.) were never replenished after my arrival. I WOULD NOT ADVISE ANYONE TO STAY AT THE BEST WESTERN DEER PARK HOTEL.

DineshPDeerPark, Owner at BEST WESTERN Deer Park Inn & Suites, responded to this review
Mrs. Sharon Strickland (Pepsiontherocks) we have gone over this many time. I am placing a copy of the letter we sent to your attorney. And as it states that We are requesting again for your Mrs. Strickland to provide the confirmation e-mails or any information you has received from Hotels.com that show booking date, arrival date, destination hotel, confirmation numbers, dates, number of rooms, etc. Once we receive this information we would gladly assist her in resolving this issue. copy of letter sent: This is in response to reference file number XXXXXX Sharon Strickland. We are providing all documentation pertaining to the issue. On March 5, 2015 Mrs. Sharon Strickland made two reservations confirmation(s) 51714XXX & 83714XXXX(2) confirmation pages enclosed and all supporting documentation. On March 5, 2015 Mrs. Sharon Strickland made two reservations confirmation(s) 51714XXX & 837XXXX5 for arrival June 3, 2015. Both of these reservations were check-in on June 3, 2015 at 1:30 pm and check out on June 07, 2015 at 10:00 am. Both Rooms were used by Mrs. Strickland and her family. Shortly after they checkout Mrs. Strickland called and claimed she had made reservations thru Hotels.com and wanted the hotel to give her a refund. We advised Mrs. Strickland there was no evidence to support her claim. We asked her if she had any documentation from Hotels.com to please provide us the information and also to contact Hotels.com to help her resolved the issues, since the hotel showed no evidence of such booking she made thru Hotels.com. Mrs. Strickland never provided any supporting evidence to her claim. In September 2015, Mrs. Sharon Strickland file a chargeback with Chase bank claiming a refund was owed to her in the amount of $486.68 & $474.98. We responded to the chargebacks providing all documentation to Chase bank. Chase bank decided on our favor because Mrs. Strickland once again did not provide any evidence of her claim. On December 14, 2015 Mrs. Sharon Strickland contacted our Corporate Customer Service Department and stated she had paid the Best Western twice for the two rooms and that her credit card statements proved it. She stated that it did not matter what the booking source was, the fact stands that Best Western got paid twice. She also stated it would do her no good to contact Hotels.com because Best Western got paid twice so Best Western owns her a refund. That being said, we have asked Mrs. Strickland multiple times to provide confirmation e-mails or supporting evidence she got from Hotels.com at the time of booking. The Best Western is not responsible for any third party website booking from any guest. If Mrs. Strickland did in fact make reservation with Hotels.com it is her responsibility to contact them for any issue. Since Mrs. Strickland refused to provide the necessary documentation we do not know if the reservations she is claiming were made for the Best Western or another hotel. We are requesting again for Mrs. Strickland to provide the confirmation e-mails or any information she has received from Hotels.com that show booking date, arrival date, destination hotel, confirmation numbers, dates, number of rooms, etc. Once we receive this information we would gladly assist her in resolving this issue.

This is an old property that needs to have new carpets installed and upgrades to the furnishings in the rooms. It is definitely not a positive advertisement for Best Western, and the price was quite high at over $144 for the room that was not clean and had a bad smell. We were there one night before our cruise departure and I would not stay there again. The free hot breakfast was the worst I have ever had. I had to ask the only employee in the reception area (who also worked the front desk) to cook me some eggs and make coffee since they were all gone when I arrived with still 30 minutes left for breakfast. He begrudgingly did so.

DineshPDeerPark, Owner at BEST WESTERN Deer Park Inn & Suites, responded to this review
It it very hard to reply to this kind of comments when we do not know who is sending it. Please provide your information so that we may property address the issue. Thank you Dinesh Patel

Had to attend safety council classes and in house training in Deer Park. This is a definite return spot if I am back in the area. The room was incredible spacious and quiet. No outside noise at all. Slept well.

DineshPDeerPark, Owner at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for taking the time to write about your experience at our hotel. Hope to see you again soon, Thank you Dinesh Patel

We needed somewhere to stay for an out of town funeral. The rooms were clean and the staff friendly. They were quick to provide extra towels and toiletries. When we were checking out, the housekeeping had called down to the front desk to let us know my daughter had left some clothes behind the bathroom door. We have family in Deer Park, and we would definitely stay here again.

DineshPDeerPark, Owner at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank your for taking the time to write about your experience at our hope. We value your opinion. Please visit us again soon. Thank you Dinesh Patel

This hotel is old style and looks a lot better on line than in person. On a rainy windy day you will get wet on the exterior corridors and stairways. Rooms are insecure and noisy because of the exterior access. Furniture and bedding are minimal and mediocre. I would not stay here again for half the $100/night rate I paid. There are much better choices in the area.

David C, Owner at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for taking the time to let us know how you feel about our hotel. We are in the process of doing a full renovation to our hotel in the next couple of month. I hope you would consider staying with us again once we finish our renovation. Thank you.

The handles for getting out of the shower safely are installed on the end by the toilet, so there is no room to use them. You have to get out with no place to grab, which is why my wife had a painful fall. Also the door keys kept refusing to work every day, although we had checked in for two nights.

David C, Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Dear Alfred Borm, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-476-1900. Sincerely, Dinesh Patel General Manager BEST WESTERN Deer Park Inn & Suites

We stayed here before leaving for a cruise. The hotel is older but nicely maintained and they were working on some rooms when we were there. The room was nice enough and fit our needs. Even better it was close to family we wanted to visit. The staff was pleasant and helpful. In all, a good stay.

David C, Owner at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank You for taking the time to write about your experience at our hotel. Hope to see you soon. Owner Dinesh

I was surprised how nice the Hotel was for the price that I paid! Very Nice! I was also very happy with the service. The people seem so nice here! They went out of their way to make our stay really nice!

David C, Owner at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for taking the time to write about your experience at our hotel. We greatly appreciate your business. Hope you stay with us again soon. Dinesh Patel Owner

An ok hotel. Needs some serious room maintenance. Pool and hot tub do not heat up as advertised. For the quality of the facility, it was over priced. I doubt that I will use this hotel when in that area again.

David C, Owner at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for taking the time to let us know of your experience. We will defiantly look into your concerns. Thank you

All in all a pretty poor experience. The fridge and air conditioning noise were unacceptable, the smell in the room was dreadful, and I hated eating the free breakfast with plastic cutlery off cardboard plates at the price I was paying.

David C, Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
I am very sorry you had a bad experience at out hotel. I let the owner know and will look in to this issue. Thank You.

This hotel for the money per night seemed ok our biggest issue was the strong musty smell in the the room which was probably because of the humidity. That is something we are not used to. Hotel was quiet and staff were friendly and helpful.

David C, Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for taking the time to let us know of you experience. We appreciate the feedback. We Will address the issue of the musty smell. Hope to see you again soon Thank you Hotel Manager

We went to Houston to visit family and didn't want to spen alot of money so we chose the Best western, To our surprise the hotel execeeded our expectation. The rooms were clean and comfortable. The area was clean and quiete and close to all shopping areas. The staff was helpful and friendly.

David C, Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for taking the time to write about your stay at the Best Western Deer Park Inn & Suites. We hope to see you again soon. Thank You David (Manager)

This was one of the best Best Western stays I've ever had. The hotel was great, the room was comfortable and the breakfast was good. The area had lots of places to eat. For someone traveling on business, it's an ideal place to stay. I would recommend this hotel to anyone who is looking for a great place to stay in this area.

David C, Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for taking the time to write about your experience at our Best Western Deer Park Inn & Suite, we are glad you enjoyed your stay, hope to see you soon. Thank you David (Manager)

We stayed with our team for a baseball tournament. Desk staff was nice at check in but mishandled and gave conflicting information about our paperwork. The rooms were continually damp and the smelled moldy. Dead roach in bathroom when I got there. In-room refrigerator was a nice feature but had no temperature control and it didn't cool properly. Housekeeping took my dirty towels but never brought fresh. The lock on one of team's rooms kept malfunctioning and locking out its occupants, requiring repeated resets by the desk staff. Also, if you do stay, be sure to pull your door closed behind you. With doors opening to the parking lot, it is dangerous that they don't seal unless forcibly closed. Breakfast was about what you'd expect, except for the scrambled eggs which were nasty, for lack of a better word. They were also inflexible with a late departure time, even though there were plenty of vacancies the entire time we were there. The nature of tournaments make it hard to know when you are going home and we'd expect a bit of understanding when we gave them the bulk of their occupants for several days.

David C, Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you David Hotel Manager

Super nice staff and very clean room. Fast food restaurants on both sides of hotel. Easy to get to. While we did not eat breakfast there, the food looked good, Only negative was no elevator only stairs. What a hassle to pull luggage up and down stairs.

David C, General Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you so much for taking the time to write about your experience at our hotel. Hope to see you soon.

Excellent everything, the breakfast was very tasty, very comfortable beds, smells very nice, everything looks like its cleaned with detail. The pool is very clean. we stayed during the July 4th weekend and the Deer Park had a spectacular fireworks show right in front.

David C, Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for taking the time to write about your stay, we appreciate your business , hope to see you again. David