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SureStay by Best Western Deer Park

3.5 / 5
132 Avis Tripadvisor
1401 Center Street, Deer Park, 77536-3503 Etats-Unis  copia !
telefono : (281) 476-1900
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i vantaggi dell'hotel

Servicios de habitaciones

Asciugacapelli
Frigoriferi
Cassetta di sicurezza
Microonde
Ferro e asse da stiro
Macchina del caffè

Servicios del hotel

Personale multilingue
Lavanderia
Aria condizionata in hotel
Wi-Fi gratis
Parcheggio gratuito
Colazione gratuita
Reception 24/7
Attrezzature Buisness Plus

Actividades

Piscina
Jacuzzi
Campo da golf in loco o nelle vicinanze
I punti forti

Servicios de habitaciones

Asciugacapelli
Frigoriferi
Cassetta di sicurezza
Microonde
Ferro e asse da stiro
Macchina del caffè

Servicios del hotel

Personale multilingue
Lavanderia
Aria condizionata in hotel
Wi-Fi gratis
Parcheggio gratuito
Colazione gratuita
Reception 24/7
Attrezzature Buisness Plus

Actividades

Piscina
Jacuzzi
Campo da golf in loco o nelle vicinanze

Descrizione

Situato nella città natale del Texas, vicino al sito storico statale del campo di battaglia di San Jacinto e alla corazzata Texas, il nostro hotel Deer Park offre un soggiorno accogliente con numerosi servizi. Il SureStay by Best Western Deer Park si trova nelle vicinanze delle principali attrazioni come il Johnson Space Center della NASA, il Kemah Boardwalk e il campo da golf Battleground.La vicinanza ad alcune strutture, come il FIRST Training Center, l'Apache Industrial Services Hiring Center, lo stabilimento di raffineria Shell/Pemex e altre ancora, garantisce un punto di partenza ideale per i professionisti in viaggio. Situato appena fuori dalla TX-225, il nostro hotel è stato costruito pensando all'accessibilità e alla distanza tra attrazioni e attività.L'arredamento semplice e confortevole delle camere crea un ambiente rilassante durante il soggiorno, con servizi aggiuntivi come TV HD da 37 pollici, forno a microonde, frigorifero, area di lavoro, asciugacapelli e bollitore per tè/caffè. Il servizio sveglia ti aiuterà a rispettare i programmi, sia in viaggio per affari che per piacere.Il nostro hotel offre un ambiente accogliente, con una hall moderna, una reception aperta 24 ore su 24, 7 giorni su 7 e un check-in pratico e veloce. Una volta sistemato nella camera, troverai tanti modi per rilassarti dopo lo stress del viaggio. Fai il pieno di energia per la giornata con una colazione continentale gratuita, che include opzioni come pane, cereali, yogurt e altro ancora.Il nostro hotel Deer Park, in Texas, offre l'accesso a molte attrazioni e attività commerciali locali, per un soggiorno confortevole a un prezzo conveniente.

Activités

Recensioni dei clienti

3.5
Basato sul parere di 132 viaggiatori
Eccellente
50
Molto buono
35
Nella media
18
Scarso
11
Pessimo
18
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo
"Go somewhere else"
amydeloach, 28 Février 2024

Does best western is deceptive with their pet policy. When you go online and you book the room it says it's a $20 pet fee. It does not say it limits the pet to one when you get to the hotel. They clearly have a sign that says $30 per pet per night. The only problem is you are not allowed to cancel without losing your money. the hotel advertises it is clean but I don't know the last time they actually clean the carpet they have mattresses on the side of the building. And they have a lot of people loitering outside. It's obvious people live here because somebody was fixing his car. I woke up at 5:30 to several people outside talking in the parking lot. People actually have chairs outside to smoke. I would not recommend this hotel. The front desk agent was very defensive. Best Western states that they allow their hotels to make their own policies, so if you don't know about them or they are different than what is online, it is your problem

"Good price and Customer Service"
tayloralexis68, 06 Juin 2023

The front desk lady Leann or Tiffany checked me in. She gave me two free waters for being a platinum rewards member. I didn't want to be on the first floor as I was traveling alone and she got me a second floor room easily without fuss. She was very nice. Give her a raise!!! The room could be looked over more after housekeeping to make sure rags and tissue wasn't left behind. Other than that, it was a good nights sleep! Comfortable bed, no noise, big TV. I felt safe and that was great. I will definitely use a Sure Stay in the future.

"Would stay there again"
campbell2567, 13 Février 2023

The room was clean, the staff friendly, and the night was quiet to sleep. The parking lot was well lit at night. Everything worked in the room, and the bed was clean. Breakfast had a good assortment of things to choose from. The hotel was close to several eateries to choose from. I would recommend to family and friends.

"Our time away"
Y5673LMcharlesc, 01 Novembre 2022

A delayed celebration of our 40th anniversary. It was supposed to have been in June, but had to be postponed because of business reasons. It was very rewarding. We have taken time off to stay here for a number of years just to enjoy time off to spend together even though we only live a few miles away.

"DO NOT COME HERE NOT WORTH THE PRICE."
Katw12245666, 31 Octobre 2022

I don't even know where to start! if I could give this place 0 stars I freaking would!! First off place was absolutely disgusting not to mention the musty ass smell when you walk in Everytime. Mold on the walls. Dirty bathrooms. Terrible front desk employees just so rude. And not to.menton 3 people, 3 PEOPLE walked inside our hotel while we were sleeping!! Honestly idgaf was the situation was but YOU DO NOT walk into someone else's hotel room for ANYTHING, ESPECIALLY IF YOU WORK THERE. (and no they werent coming in to clean). That is absolutely the rudest thing you can do!!!! Have you ever heard of PRIVACY! Jesus don't book here. ALSO you thought McDonald's breakfast was early?? Don't come here cause they end at 9!! When we had checked out we got an unknown charge for 75$ saying our towels were stained!! First off we had just left I don't think you sprinted to the washer to check! Have you ever heard of BLEACH!!!! Please I am writing this review so you can save yourself NOT WORTH IT.

"Really clean with great pool lounge chairs"
sandkat40, 31 Mai 2022

This property is older but our room was spotless. love the pool with the waterspouts. The lounge chairs at the pool are cloth and sturdy. The front counter man was caring and personable. The jacuzzi in the room was a tad small for 2 people but we made it work! The bed was comfortably soft but not too soft. I woke up with no back pain. Continental breakfast only. If you like meat at breakfast, McDonald's is next door.

"Almost at home"
Lee M, 09 Janvier 2022

If my room had ceiling fans I'd feel right at home safe secure an comfortable. I am very picky on rating hotels/motels and I do not rate 5 stars very often but this location is an exception. Even no breakfast (due to COVID) not the BW fault I'll ignore that...My room was large, spaciousness nice furniture, very large LG TV big bed with lots of pillows ( extra nice warm blanket in drawer), and the other nice things like a refrig/ Mwave, ironing board coffee pot with good coffee, the bath tub/shower had decent hot water pressure. This room rates 5 stars!

"Exceeded my expectations."
bruce580, 21 Juillet 2021

This hotel was extremely clean and bright. The hotel has obviously been updated with attractive decor, beds and linens. The staff were very friendly and attentive. You will appreciate the value of a comfortable stay.

"The room looked dirty and smelled of mildew. Would never recommend this hotel to anyone."
kmmtgu3, 31 Mai 2021

The pictures online are nothing like it looks in person. You do get what you pay for. The price was what I was willing to spend for this particular visit. I'll never stay here again or recommend this hotel.

"Family emergency"
Y5673LMcharlesc, 24 Mai 2021

Will always be pleased to stay at this hotel whenever a need arises. Manager remembers us and is is always very accommodating to our personal needs and comfort. Thank you for being such a personal and thoughtful host.

"Terrible Stay!!!"
LanceBercman, 18 Avril 2021

My most recent stay there there was mold on the wall in the corner by the ceiling! The microwave was dirty! The bed had bed bugs in the creases of the mattress and I had to stop at a laundry mat and wash my clothes before I took them home and carried bed bugs home with me. The WiFi is about as slow as a 90 year old woman driving a scooter down the medication isle!!!! Sheets were an off yellow beige color!

"Great place to stay"
Dreamer49795324743, 16 Mars 2020

This is clean hotel, in a good location. Very helpful front desk staff. The breakfast is great. We visitation the beginning of the pandemic. Breakfast had to be altered to pre-packaged foods. This was very understandable under the situation the nation is experiencing.

"Invasion of privacy"
DayTrip435806, 07 Décembre 2019

Owner sent house keeping into the room with the do not disturb sign hanging on the door I will not stay at this facility again and my family have spent lots of money at this hotel the owner calls to see if I'm staying another night when I clearly had reservations for 2 nights

"Deceptive management"
quijano612, 30 Octobre 2019

Management/owner is running this hotel with no staff, dirty rooms, cutting costs at every corner to pinch pennies at the cost of the customer hotel experience. Really hope BW looks into this practices.

"Great Stay a the Best Western in Deep Park.TX"
Roam32974177850, 25 Octobre 2019

This Best Western represents the best of Best Western. The manager and staff provide great Texas hospitality. We stay there every year on our annual fall visit to Texas. The Manager of the BW is on site most of the time and he assures all the guest needs are met and is a great host.

"home away from home"
William W, 04 Septembre 2019

i stay at this location more than i stay at my home it has become like a second home for me the people here are very friendly and go above to help out with any needs that i have had it is very close to a variety of restaurants traffic in and out of hotel can sometimes get heavy but other than that it a very quiet and relaxing place to stay

"Work week "
davidtD4888GT, 08 Juin 2019

Very nice little Best Western. Nice breakfast area. (I didn't eat - I was working nights and slept last). The room was clean and comfortable. They do have a workout room, which was nice. The pool was good - I did use the hot tub and pool a couple of days before work. The manager, “Danny” was extremely nice as was all of the staff. I highly recommend staying here if you're in the area. Lots of food choices nearby, and Walmart and H-E-B are about 3 miles away.

"Great hotel, Affordable and comfortable"
Cassandra R, 31 Mai 2019

Great service, and clean room. Excellent breakfast, like we expect when we stay with Best Western. Manager was very helpful and very reliable as we checked in and stayed. Pool outdoors was great, all around relaxing stay.

"A basic "OK" place to stay"
Brent W, 15 Février 2019

Overall, I rate this hotel as an "OK" to good place to stay (C+ or B-), but not a great place to stay. The room and lobby appeared to be clean, the lobby and meal serving area was nice, the staff was friendly, and the breakfast was good. The downside was that the room appeared to be old - most noticeably in the restroom with added caulk around older joints, etc. The price for the value was "fair" (maybe a C-). The choice of hotels in this area is a bit limited, and all appear to be a bit pricier than I would have expected for the properties/rooms.

"Mediocre"
534deniseo, 27 Décembre 2018

A little spendy for motel. Breakfast less than desirous for a Best Western. Breakfast was dry and little offered. Bed is a little worn out. It was nice to park outside room door and hardly any one there so quiet

"Mini Vacation "
Josie G, 29 Juillet 2018

It did its job. Wont return ever or recommend. Our room smelled funky. Restroom looked and felt like a run down gas station. Bedding was so off one mattress bed it was wobbly and the bedding didnt match. We stayed in a room with 2 beds. Coffee marker was disgusting. I didn't get to a cup of coffee while in room. Hot tub was not hot more like lukewarm. The carpet was yucky had to wear socks the whole time. Same breakfast for 2 days.

"Teller"
tatis1st, 26 Mai 2018

These is a place that I definitely wouldn't recommend. The service of the team was horrible anything wasn't done after I reported the issue. The room we reserved was supposed to be non smoking room it ended up having a terrible smoke ordor as soon as I opened the doer to get in. There is also a very bad smell of humidity and the cleaning is really bad as well the furniture were dusted all around. We found like three bug around the room.the bath tube was not even clean either worst stay in my life

"Yuck"
Stephanie C, 19 Mai 2018

Smells horrible. Musty as hell. Hot as hell when we walked in our room. It's cooler outside than it is inside. Go somewhere else. Not worth the disappointment. Definitely not my kind of hotel. I'm exhausted and just wanted to lay in bed and relax. So much for that. It's too hot.

"School administrator "
Leslie C, 15 Mars 2018

All I have to say is that the manager was very rude to two men while they were eating breakfast. These two men were sitting next to my table while they were eating breakfast and the manager came over very rudely and told them what room number they were in, obviously the men did not speak English and he continued to yell to them to show their ID's. Whatever the problem was I know that the manager did not handle the situation well or in a professional manner. All he did was ruin a quiet morning and a great start to our day.

"Quiet motel"
chelsea_azm, 14 Mars 2018

Located just a few miles from San jacinto monument and Texas battleship so easy access to those was nice. Rooms were average. Since there is no AC when room was unoccupied it did take almost half a day to get the musty smell to go away which accounts for the lower score. Staff was really nice and made sure to make more food when breakfast was running low due to the oil workers who stay here. Seems well insulated against noise and was quiet the two nights we stayed.

"my review"
Juan M, 04 Décembre 2017

word can not describe the way i felt a this place, i got relax in a Jacuzzi after a hard day of work. it was the best. i had no problems using my travel cards either . very nice place , i wulld stay their again.

"The best hotel I ever stayed in"
N3750CZroberte, 24 Novembre 2017

I do a lot of traveling for my job in the past 10 years since 2007 I have been staying in this hotel in Deer Park Texas because of the manager and the employees make you feel at home like family to make you stay as good as I can

"Smelled very bad"
Y4895EUscottd, 09 Novembre 2017

When I walked in the smell of the lobby was overpowering with carpet deodorizer. When I arrived at the room they had the door wide open/airing it out. After the door was shut for a while I realized the room smelled very bad with mildew odor. I requested a Ozone machine. They installed one that looked to be about 50 years old. The fan inside it wasn't turning so the thing couldn't possibly do any good. It was so old and broken it was likely unsafe to sleep with. I unplugged it to avoid a possible fire. I stayed two of the four nights I reserved but relocated to a new hotel as soon as I found a vacancy.

"Harvey and the gougers "
gary w, 02 Septembre 2017

I stayed there for over a month. Told them when I moved in that I wanted a room clear up until the end of October. Hurricane Harvey came along. We were told to evacuate by our company. I left and went home. They charged me rent during the week I wasn't able to use the room (I-45 was flooded..no way back down there)and then rented it out from under me when I came back so they could make more $$ off hurricane victims and the like by charging a nightly rate instead of the weekly rate I'd been paying. Worst Western if you ask me. I'll never stay in any of that chains hotels again. Low down and rotten ethics.

"Good staff, nice hotel, great room."
tierr2017, 19 Août 2017

When you stay at a hotel you're just wanting to rent the bed for a while, not buy it. Here you get a great room for a good low rate. The hotel is located in a good spot where it is easy to come and go, the fitness room and pool were clean and in good shape, the room was nice and clean, and the breakfast was pretty good. There's restaurants within walking distance from the hotel and the staff were happy to help point out any areas of interest. Good service, good room, great price.

"Awesome"
shelahannn, 12 Août 2017

This Was The Best Hotel We Have Ever Stay At Of all The Best Westerns. We As A Family Would Not Stay Anywhere in Houston,Texas Area, But This Best Western In DeerPark Inn & Suites, DeerPark, Texas. So All People From All Walks Of Life Needs To Try It.

"Spacious room near fast food"
Gary T, 09 Août 2017

Room was spacious, clean and cooling was on the spot! We stayed to visit the USS Texas the next morning and this was close. Several fast food restaurants were next door or within walking distance. We also walked to a Dollar Store a block away. Breakfast was complete. Not a lot of tables if they are busy, but didn't have to wait on food. on a main street but room was quiet. Had no issues.

"Very clean, friendly and a value for the price."
charlesdB7977QH, 02 Août 2017

Always feel welcome here, everyone is friendly and happy to help. Rooms are kept clean and the breakfast selection is a lot more than other places. Good location, restaurants on both sides and nearby.

"Weekend getaway from Dallas"
Michael B, 24 Juillet 2017

Older Location but quiet and easy access to everything. Great staff and clean rooms. Easy check in and check out process and very polite and courteous staff and team. Short drive to NASA, Kemah, and Galveston which is why we stayed.

"Best hotel around"
micheals32, 10 Juillet 2017

Every time I'm in the Houston area, I stay at this hotel. The staff is always very friendly, rooms are always nice and clean, breakfast is always perfect...this is by far the best hotel around. Check it out if you're staying in the Houston area.

"Good for business but not for family holiday"
FredericB13F, 10 Juillet 2017

Located near highway and industrial zone. Ok for business trip. Old rooms that need to be refurbished. Air conditioning too noisy. Very helpful and efficient staff. Good price for value despite a very standard breakfast.

"Rob North Texas"
roberthU4509SB, 22 Juin 2017

This hotel is an older building meaning that there is not an elevator so the rooms open to the outside. However the property is very clean and well maintained. I'm a smoker so I like stepping outside my room for a smoke. There are Restaurants Fast food and sit down all around this hotel and the staff are very friendly. I will stay there again.

"Excellent Room and Service"
peaksfreak, 22 Mai 2017

We were in Deer Park for a memorial service for a relative and are rewards members. The stayed two nights and really enjoyed the king sized bed in our suite. It was one of the most comfortable beds we have experienced anywhere. The suite was spacious and well appointed with all the conveniences. Everything was operational and the room was very clean. Breakfast was self serve, hot and something for everyone. When in Deer Park you can't find a more convenient and friendly place to stay.

"Great service and rooms"
Joyce S, 09 Avril 2017

This two story exterior door hotel is a wonderful place to stay. They were very pleasant at check in. He remembered the reunion we attended the last time we visited. He was very eager to help with anything we needed. He even made us fresh biscuits.

"h"
daviddC4627TM, 07 Avril 2017

Day manager is a great person very friendly and helpful . nghhggn,lkn m,..mn ,.///.,khgfddsergbvvcddg;ih;g;gu;g;g;glifliyfyykudckuc,cc,jccjcj,c,c,jjc,c,c,c,yfyf,j, ,jhvhvjvkvkvchcyf vkvkvhvvhvhvhkhuglglfglflyff gliugilyfliyfiyfyf lfliyfliyfliyflfvv fliyflfyfvvyilfliyfilyfv

"Nice Place to Stay"
ny_us_traveler, 30 Mars 2017

The room was nice and spacious. The breakfast was great as is the case for the Best Western brand. The staff is friendly and the owner is in frequently and is a very friendly guy. I stayed here partially to be between sylvan beach and houston because my daughter is a beach fanatic. It is a good location for that and also gives you easy access to the amazing NASA space center. Only one minor gripe is they seem to be clingy with the towels. Only had 1 bath towel in the room even after replacing the 3 we used. It's easy to ask and get more towels though.

"Privacy and cleanliness...thank you!"
ChicRoadTripper, 10 Mars 2017

Well, that was a roadside motel better than most 'Upscale' BWs I've stayed at in a while. Not fancy; totally roadside, but they know what they are doing. The room was old but CLEAN! Thank you. Smiling faces at the desk and at breakfast is awesome...I don't want Debbie Downers when I'm traveling! Thank you! 2.00 dollars for a Snickers Bar though, especially when you weren't given your FREE PLATINUM MEMBER SNACK or room upgrade upon arrival. I find the Best Western Rewards Program to be somewhat of a joke.Very careless, unconvicted corporate program, not to fault the individual property.

"Two Nights in Houston"
Virginia H, 04 Mars 2017

This is an OK hotel. A bit remote for us but it did the job. They offer a breakfast in the price of your room. Our room had an odor that eventually went away after we kept our door open for a time. The rooms are clean but pretty bare bones. Liked the idea of a fridge and microwave.

"Manager did not keep his word. Got sick from fresh paint in room"
Diane D, 25 Octobre 2016

I booked this hotel for 3 nights as we were in town for a wedding. We arrived late around 10:30pm. The room had a smell I could not identify, but we had been traveling all day and I was tired. That night I had 2 asthma attacks and did not sleep. Only to find that the walls had fresh paint on them. The bathroom door was still wet. I was too sick to stay their and the manager apologized and said the hotel had just been renovated. He would refund me all of my money. That did not happen. I called the hotel and Best Western Corporate to seek out help. I was told that they would make this right and we are 11 days after the event and have not received a refund and Best Western will not return my call as they said they would.

"Great Inn & suites"
John B, 10 Octobre 2016

Best Western Inn & Suites,Deer Park,Texas has been our favorite Hotel to stay at when we are in the Deer Park area,f..or several years! The rooms are clean & modern furniture & appliances are top quality...exceptional place to stay!

"Comfortable"
CocoaBerkshire, 24 Septembre 2016

Standard BW. Good sized room. The pool was nice, must have been to get me in it! My only gripe was that the sun loungers were well and truly broken. Staff very nice. Toilet by pool very modern and clean. Standard hot BW breakfast. Would stay again.

"Home Design Manager"
Tarablee, 25 Août 2016

While re-tiling my home, I chose to leave due to the dust and lack of sleeping arrangements. This hotel right down the street offered a smoking room, which was nice for me because, I'm a smoker. It's reassuring to know that some establishments do not treat us all like outcasts and exiles and believe that we still should be treated like customers. In an upside down world, where you can walk down the street w a marijuana joint in downtown Denver, Co. I can't find a place where I can feel safe to smoke after dark! And would b charged $200 for the privilege of not having my skull bashed in, by smoking in my room bc my host has decided not to put aside one of its thousands of rooms for people like me who choose to smoke. Besides the danger, there is usually no cover from rain or seating in these shotty areas that they offer their, "second class" customers. It's enough to make u feel unwelcome, and It's a bit upsetting! So, thank you Best Western! You may not be considered a 5 star, room service, mint on your pillow palace. But I felt safe and comfortable in my room! I appreciated that more than the turn down service! For some one who could afford the options, I chose the one that counted.

"Convenient, nice"
Frida_Cu, 13 Juillet 2016

We spent two nights and found everything satisfactory, including breakfast and our room. Location in Deer Park. The only recommendation: Consider asking to stay on the bottom floor rather than upstairs if you have luggage or mobility issues (no elevator).

"Mold"
Bryan B, 12 Juillet 2016

It is obvious that this hotel has been recently renovated. The rooms are nice and they are clean. The only bad thing is that as soon as you walk in the room there is a very very strong mold odor. I found out that they had been doing construction under the renovation and tore out a bunch of mold the wood floors and walls. I don't think they have found the cause of the mold in this hotel.

"Not a bad experience"
Eva/ricardo G, 27 Juin 2016

The room was good enough for our overnight stay. Asked for a late check out and were easily accommodated. It wasn't fancy but the bed was comfortable and it suited our needs perfectly. There was a slight "spoiled" odor coming from the area of the TV. It wasn't overwhelming and we didn't notice right away. It was just noticeable when we passed by the TV, which was weird. Other than that - all was good.

"Road Tour"
Alonzo C, 18 Juin 2016

Was on annual Hot Rod Power Tour and pre-booked with Best Western. Hotel was easy to find close to interstate highway. Staff was very knowledgeable with things in the surrounding area. Made sure I had place to park my hot rod out front of building. Only bad thing about the stay was traffic which was horrible even at 6:00 am

"Motel 6 with a Best Western sign"
timmm76, 16 Juin 2016

The location was great for what we needed. However, the actual room and hotel itself reminded me of a Motel 6 with a Best Western sign. The lobby was nice but inaccessible from your room. They do serve a hot breakfast but with eggs, sausage, biscuits, or bacon, and waffles. The waffles were good, The juice was out. The breakfast was always empty. The only thing you could count on were waffles or cereal. We used the washer and dryer bc we were there for 3 nights. The washer was fast but the dryer took several rotations to dry. The room was on the second floor and stunk from being closed up and air not on for a while. The room was very small. Most everything from the microwave, fridge, furniture was very old. The pool looked clean but the hot tub was yellow. It rained most of our stay so we only were able to get in the pool once. The older lady who worked at night was unfriendly. Over all, I will not stay here again.

"Impossible to have a good internet connection, clim and fridge very noisy ... Avoid this hotel !"
catalon, 04 Juin 2016

I'm always in this hotel right now because I checked for 12 night with the platform Priceline and it's impossible to cancel...this hotel looks better that it's in the real live because the Internet connection is poor and inefficient. Therefore, I changed for a other room number 125, the connection is better. The Internet connection isn't the only one problem, the clim and the fridge are very noisy. Consequently, you are obliged to turn off the both if you want to sleep. It's impossible to work or to conserve any basic food. The manager seems not concerned with the costumer's problems. Only the employees are concerned and try to do something to help. The employees are efficient but the management is very poor. I'm very upset. I don't recommend this hotel. Ever, never !

"Adequate"
siberianrusky, 27 Avril 2016

We were staying outside of Houston and Deer Park was close to a lot of things that we wanted to travel to. The town itself is very small and quiet with not much to see/do. We booked our room on Orbitz and it did not allow us to select smoking/nonsmoking. We ended up being assigned a smoking room, which reeked of smoke. The excellent woman at the counter was able to get us a nonsmoking room, but with two full beds not a king as requested. It worked okay, but we definitely would have preferred a bigger bed for comfort. The room itself smelled terribly musty, but overall seemed clean. Everything was in working order, but definitely in need of an update. I'm not a big fan of motels in general, I always feel safer with a lobby and only a few locked entries to the outside, so having a room door right to the outside is a negative for me (although it was definitely my fault for booking a motel vs a hotel). Breakfast was good and always a nice perk. We couldn't use the pool because of terrible weather, but it was small and looked decent. Overall, it wasn't terrible, but for the money, I would have preferred something that didn't have that smell and felt a little safer overall.

"just a good nights stay for a good price"
William W, 24 Avril 2016

this is a good place hotel to spend a few nights at the host are always friendly and willing to help you with all your needs have always had very good experiences when i stay with them it is also centrally located to a large number of restaurants and other amenities

"Great value"
Christiano T, 19 Avril 2016

I would recommend this hotel to anyone rooms were very clean, beds comfortable, location has washer and dryers reasonable priced. Location near freeway and many restaurants very convenient. The Italian restaurant down the street was great..

"Bugs!"
Jamie J, 13 Avril 2016

I stayed one Sunday night at this hotel while visiting with a sick friend in the area. I always try to stay at a Best Western because I know what to expect. The lobby was nice and check-in was nice. The room had an odd smell to it. It appeared clean, but then I noticed a used coffee stir stick on the carpet, and I saw two roaches in the bathroom. I encountered two stray cats outside near the vending machines. Also, at breakfast, I got the instant oatmeal because everything else looked like it had sat there a while, but then there was no microwave in the lobby; I had to tote everything back to my room to use the in-room microwave.

"FRAUDULENT OVER CHARGING"
h0ldfast, 09 Mars 2016

I arrived on March 4th , Friday night, actually at 12:30 a.m. (technically March 5th). I asked for a room for 1 night and was quoted $118. I agreed and signed for the room, received my key card and retired to my room. I checked my bank statement the following Tuesday and the charges finally hit. I was charged for 2 nights. I left at 9:30 a.m. and went to Galveston Island for the rest of the weekend and I have charges from their to prove all of this, gas, eating,etc. When I spoke to the manager at this location David Cisneros, he was shockingly unprofessional and even asked me "why did you stay here anyway?" meaning for that little amount of time. I also started a formal complaint with corporate , and was told this is a basic "he said , she said case, and we will be standing by the motels decision". Its real simple, when I checked in, actually on the 5th, they made a clerical error of putting the 6th as my checkout date, but I was paying for my single night of the 4th. David even lied to corporate and said that "housekeeping saw luggage and signs of someone staying another night", which later changed to "housekeeping saw me". IMPOSSIBLE, I wasn't even in the same county. There are more than a few cases of this location fraudulently over charging. Its simple to see how this mistake occurred, and its simple TO LOOK AT CAMERAS AND SEE WHEN I LEFT. STAY AWAY FROM THIS SHADY BUSINESS, its sad they operate in such a great little community and take advantage of their patrons like this.

"DO NOT STAY AT BEST WESTERN DEER PARK"
Pepsiontherocks, 17 Février 2016

After a year of conversation and exchanging information, Best Western Deer Park has cheated me out of $961.66. I reserved two rooms at Best Western, cancelled those reservations, then later reserved the same two rooms (again). After my stay in a dirty room, I was billed for four rooms. Best Western refuses to refund me for two of the rooms. After my attorney sent them a letter, they still refused. My only resort was to travel to Harris County, file a lawsuit, then wait in Houston the court date. The big corporation wins again because I cannot afford to make the trip and stay down there long enough for court. The free breakfast at Best Western was not edible - eggs were rubbery and cold and the meat was cold and undesirable. The carpet was filthy (take a look at my socks) and my room amenities (cups, soaps, etc.) were never replenished after my arrival. I WOULD NOT ADVISE ANYONE TO STAY AT THE BEST WESTERN DEER PARK HOTEL.

"In need of refurbishment."
Abused2015, 10 Février 2016

This is an old property that needs to have new carpets installed and upgrades to the furnishings in the rooms. It is definitely not a positive advertisement for Best Western, and the price was quite high at over $144 for the room that was not clean and had a bad smell. We were there one night before our cruise departure and I would not stay there again. The free hot breakfast was the worst I have ever had. I had to ask the only employee in the reception area (who also worked the front desk) to cook me some eggs and make coffee since they were all gone when I arrived with still 30 minutes left for breakfast. He begrudgingly did so.

"Great stay in Deer Park"
Felix M, 05 Février 2016

Had to attend safety council classes and in house training in Deer Park. This is a definite return spot if I am back in the area. The room was incredible spacious and quiet. No outside noise at all. Slept well.

"Quick one night stay"
Mona L, 04 Février 2016

We needed somewhere to stay for an out of town funeral. The rooms were clean and the staff friendly. They were quick to provide extra towels and toiletries. When we were checking out, the housekeeping had called down to the front desk to let us know my daughter had left some clothes behind the bathroom door. We have family in Deer Park, and we would definitely stay here again.

"Poor Value"
Ken S, 27 Janvier 2016

This hotel is old style and looks a lot better on line than in person. On a rainy windy day you will get wet on the exterior corridors and stairways. Rooms are insecure and noisy because of the exterior access. Furniture and bedding are minimal and mediocre. I would not stay here again for half the $100/night rate I paid. There are much better choices in the area.

"Dangerous showers"
OldProf_Texas, 18 Janvier 2016

The handles for getting out of the shower safely are installed on the end by the toilet, so there is no room to use them. You have to get out with no place to grab, which is why my wife had a painful fall. Also the door keys kept refusing to work every day, although we had checked in for two nights.

"Nice Older Hotel"
hkay_h, 14 Décembre 2015

We stayed here before leaving for a cruise. The hotel is older but nicely maintained and they were working on some rooms when we were there. The room was nice enough and fit our needs. Even better it was close to family we wanted to visit. The staff was pleasant and helpful. In all, a good stay.

"Nice Hotel!"
WADE C, 03 Décembre 2015

I was surprised how nice the Hotel was for the price that I paid! Very Nice! I was also very happy with the service. The people seem so nice here! They went out of their way to make our stay really nice!

"Best Western, Deer Park,Tx"
David C, 29 Novembre 2015

An ok hotel. Needs some serious room maintenance. Pool and hot tub do not heat up as advertised. For the quality of the facility, it was over priced. I doubt that I will use this hotel when in that area again.

"Too many faults"
John M, 17 Novembre 2015

All in all a pretty poor experience. The fridge and air conditioning noise were unacceptable, the smell in the room was dreadful, and I hated eating the free breakfast with plastic cutlery off cardboard plates at the price I was paying.

"Best Western in Deer Park, Texas"
RON M, 25 Octobre 2015

This hotel for the money per night seemed ok our biggest issue was the strong musty smell in the the room which was probably because of the humidity. That is something we are not used to. Hotel was quiet and staff were friendly and helpful.

"Short & Sweet"
Victor M, 08 Septembre 2015

We went to Houston to visit family and didn't want to spen alot of money so we chose the Best western, To our surprise the hotel execeeded our expectation. The rooms were clean and comfortable. The area was clean and quiete and close to all shopping areas. The staff was helpful and friendly.

"I loved it!"
LAHunterC1, 02 Septembre 2015

This was one of the best Best Western stays I've ever had. The hotel was great, the room was comfortable and the breakfast was good. The area had lots of places to eat. For someone traveling on business, it's an ideal place to stay. I would recommend this hotel to anyone who is looking for a great place to stay in this area.

"You can do better "
Melissa G, 25 Juillet 2015

We stayed with our team for a baseball tournament. Desk staff was nice at check in but mishandled and gave conflicting information about our paperwork. The rooms were continually damp and the smelled moldy. Dead roach in bathroom when I got there. In-room refrigerator was a nice feature but had no temperature control and it didn't cool properly. Housekeeping took my dirty towels but never brought fresh. The lock on one of team's rooms kept malfunctioning and locking out its occupants, requiring repeated resets by the desk staff. Also, if you do stay, be sure to pull your door closed behind you. With doors opening to the parking lot, it is dangerous that they don't seal unless forcibly closed. Breakfast was about what you'd expect, except for the scrambled eggs which were nasty, for lack of a better word. They were also inflexible with a late departure time, even though there were plenty of vacancies the entire time we were there. The nature of tournaments make it hard to know when you are going home and we'd expect a bit of understanding when we gave them the bulk of their occupants for several days.

"Nice Staff"
SANDRAWR2, 20 Juillet 2015

Super nice staff and very clean room. Fast food restaurants on both sides of hotel. Easy to get to. While we did not eat breakfast there, the food looked good, Only negative was no elevator only stairs. What a hassle to pull luggage up and down stairs.

"Best bang for the buck!"
Gabriel F, 10 Juillet 2015

Excellent everything, the breakfast was very tasty, very comfortable beds, smells very nice, everything looks like its cleaned with detail. The pool is very clean. we stayed during the July 4th weekend and the Deer Park had a spectacular fireworks show right in front.

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