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Best Western Plus Chandler Hotel & Suites, Chandler

4.5/5  - basé sur 139 notations.
7101 W Sundust Road, 85226, Chandler, United States - visualizzare mappa

Benvenuto al BEST WESTERN PLUS® Chandler Hotel & Suites!Il nostro hotel si trova a Chandler, Arizona, e dispone di tutto ciò di cui gli ospiti hanno bisogno per trascorrere un soggiorno rilassante!Una colazione all'americana gratuita servita tutti i giorni che comprende waffle, uova, carne, frutta fresca e pasticcini, vari tipi di cereali e yogurt. Potrai completare il pasto con succhi di frutta freddi e caffè 100% qualità arabica. La posizione del nostro hotel di Chandler, nei pressi della superstrada e dell'aeroporto internazionale Sky Harbor di Phoenix, ci rende la scelta ideale sia per i viaggiatori d'affari che per i turisti. Le camere, fresche e spaziose e silenziose, sono perfette per riposare. Il centro commerciale Phoenix Premium Outlets®, il casinò Wild Horse Pass, l'autodromo Wild Horse Pass Motorsports Park e l'attrazione in stile western Rawhide sono molto apprezzati dagli ospiti del nostro hotel di Chandler, molti dei quali si trovano in questa zona per fare ottimi affari. Anche gli allenamenti primaverili della Major League di baseball si tengono nelle vicinanze e la nostra struttura è adatta ai gruppi e alle squadre. Qualunque sia il motivo che ti ha condotto a Chandler, per il tuo soggiorno meriti una posizione imbattibile e dei prezzi competitivi. Puoi star certo che sapremo offrirti questo e molto di più. Prenota il tuo prossimo soggiorno al BEST WESTERN PLUS® Chandler Hotel & Suites per un viaggio fresco e rilassante! Ti auguriamo un soggiorno gradevole!

Best Western Plus

Chandler Hotel & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Aria condizionata nelle aree comuni
    Aria condizionata nelle aree comuni
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 136 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
98
Molto buono
27
Nella media
6
Scarso
2
Pessimo
3
CONSULTARE I PARERI SU
Affari Affari
33
Da solo Da solo
14
In coppia In coppia
33
In famiglia In famiglia
44
Viaggio con amici Viaggio con amici
12
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"No Housekeeping 3 out the 5 days"

2
08/10/2018

We had a six-night stay at this hotel and it was a very disappointing experience. Out of the six nights, our room only received housekeeping for two days (they were supposed to do it five times during our stay)! The hotel staff were friendly and the free breakfast was nice, but come on, housekeeping is a minimum requirement for hotel stays. The first time it happened (the day after our first night there), we communicated with the Front Desk and they promised to send someone up, so we left the hotel again. We returned after dinner and nobody came. We have a diaper dependent young child, so this was a pain given there were only two small trash cans in the room. Every day after that, we would communicate with the Front Desk when we were leaving (by 9 am every day) and when we expect to return (1 pm) so our toddler can nap. We specifically asked housekeeping be completed in the 4-hour window. Everyday we were reassured this would not be a problem and would be completed. Still, OUT OF FIVE DAYS (six-night) housekeeping only showed up on TWO DAYS! On the days they didn't show, we had to call at night after we return from dinner and ask for towels and the trash be taken out. Upon checkout, I politely expressed our disappointment to the lady at the Front Desk. She apologized and said she will have the Manager call us on Monday. (He never did.) She said there had been a big party the night we first checked in, and the staff was overwhelmed. Okay, but that didn't explain the other two days (Thursday and Friday) that housekeeping didn't show up. The days after the big party, the parking lot was pretty scant so it wasn't like the hotel was packed all week. If the housekeeping staff was seriously overwhelmed, then communicate with us and at least take out the trash and replace some towels! I don't really care if the bed is made daily if the essentials are done. Nope. Just empty promises. This was my first time staying at a Best Western hotel and it was not a good first impression.

"Aside from the pool, beautiful hotel!"

4
27/08/2018

The hotel overall is very nice and pretty elegant for the price range, however the pool/patio area could be drastically improved. It's AZ, outdoor pools can be enjoyed year-round but this hotel has a tiny uninviting pool tucked away into a less than appealing room next to an awkward bbq patio.

Debra M, Guest Relations Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Thank you for taking time to let us know about your stay. We will look into your suggestions on ways to improving the appearance of the pool area and patio. We do try to price ourselves to be a great value with our full hot breakfast, and other amenities. I hope you will choose to stay with us again and safe travels in 2018. Sincerely,

"Amazing"

5
19/08/2018

Trip Advisor software can't currently find this hotel for .. whatever reason. It is still an amazing hotel. Top to bottom, left to right, this is the cleanest and most perfect hotel room I have ever stayed in.

Debra M, Guest Relations Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Dear Donnie B. Thank you for finding our hotel and having an "amazing" stay. We hope all of our guest will have the same experience you did in Chandler, AZ. Safe travels in 2018 we hope to see you again

"Bedbugs!"

1
29/07/2018

Passing through Phoenix and got a room for family of six. Location was great, beds were comfortable, until daughter woke up to shower and felt something crawling on her arm. She thought something had fallen on her she swatted it and blood spurted out. We checked the bed and found what's in the pictures. Unfortunately, there was more than one!

Debra M, Guest Relations Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Dear Dolores A, My apologizes for your experience while staying in Chandler. Bugs are a nightmare for guests and hotel staff. Please know we take it seriously when this is reported to us and immediately contact professionals to come and take care of the situation. This is not a common occurrence for us and I'm sure you would not find this to repeat itself. If things were not taken care of to your satisfaction upon departure please contact Jake Romero, General Manager 520-796-1350 Sincerely,

"Chandler Hotel & Suites, Chandler, AR"

5
28/07/2018

Excellent stay. Very satisfactory room and excellent breakfast. Easy access. Local casino right next to the hotel. Weather was very hot but hotel room cool and with very quiet A/C unit. Would highly recommend staying at this hotel in the Phoenix area.

Debra M, Guest Relations Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Dear Roy H R, I very happy you enjoyed your stay in Chandler at our Best Western Plus. Thank you for taking time to share your experience with others. If there was anything else we could have done to make your stay more enjoyable please let us know. I hope you will come and visit us again in your travels. Sincerely,

"Traveling home from grandsons bowling tournament"

5
26/07/2018

My grandson and I drove to Dallas Texas for a bowling tournament. We stayed here on our way back. The rooms were very big and clean. He liked using the fitness center and pool. It is a beautiful place to stay.

Debra M, Guest Relations Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Dear Katherined850, That is quite a drive from Dallas to Chandler. We hope your grandson enjoyed his tournament. We appreciate that you have taken the time to let others on Trip Advisor know about your experience. It's a well known site and brings a lot of travelers to our area. I hope your grandson gets to attend many more tournaments and you can stay with us again on your journies. Sincerely,

"WOW Hotel—Excellent Staff"

5
27/05/2018

My husband and I stayed one night in BW Chandler, AZ, and we had a wonderful experience. The hotel overall is super clean, the rooms are clean and fresh, the breakfast was great. The staff are friendly, courteous and professional. The manager, Mr. Jackson, went above and beyond our expectations to make it a great accommodation for us. At checkout, Emerald was very professional. Overall, we had a great experience and we highly recommend staying in this hotel.

"excellent"

5
24/05/2018

All above average. Enjoying experience from beginning to end. I will use Best Western for all my travels this year and the next. I only wish you had a hotel on Maui because I am going there next year for my 50th wedding anniversary.

"Chandler BW Stay"

4
21/05/2018

New, bright, good service, nice clean bright rooms. Very good A/C - temperatures were in the 100s! Complimentary hot breakfast was better than most hotels in this class. Good access to the I10 and 202.

"Great Value"

5
20/05/2018

I enjoyed my stay while attending a conference at the nearby Sheraton Grand. The room was comfortable and quiet. The staff was very helpful and attended to a couple of maintenance issue cheerfully and quickly. The breakfast was average and what you expect. They did run out of hot coffee in the lobby on several occasions. The closet and shower area has a design flaw that left me curious but nothing I couldn't adjust to. Overall, I enjoyed my stay and I would return again.

"LOCAL STAY DURING REMODEL"

4
10/05/2018

My family stayed here during some home renovations so we are very familiar with the area. The hotel itself stands alone next to a truck stop but it's a very convenient location and a short drive to a variety of restaurants. We chose this hotel because of the price and were happy with our decision. This low frills but very clean and friendly hotel was a good choice for us.

"Awesome stay"

5
30/04/2018

A very clean and tidy hotel located right off the Interstate 10 with super easy access. Large car park with some electric car charging stations. Big Rig parking is easy as there is a truck stop right next door. Check in was a breeze with very efficient and friendly staff. My room was most warm and inviting, super clean, very quiet and spacious. The bed was very comfortable. There is a good sized workspace with lots of electrical plugs. Wi-Fi signal was great. Bathroom was spotless with a very hot and powerful shower. Breakfast was very good with attendants on duty and fresh food coming out all the time. It was busy but they kept the buffet clean. I will stay here again!

"New, Clean and Reasonably Priced"

5
24/04/2018

Good clean room, fairly new hotel, located perfectly for our event. Pool was nice and outside facilities (seating and bbq) looked amazing, even though we didn't get to use them. Breakfast was the typical fair - but they continued to stock it right till 9.

"Great place to stay!"

5
15/04/2018

The rooms are amazing! Our room was huge with a separate sitting room and a kitchen . Wish we had more time to stay longer! The staff was super friendly! Breakfast was included for free and had a lot of options. The location is very convenient. Would definitely recommend!

Management85226, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Thank you so much for staying with us and for leaving us a kind review. We are so glad you enjoyed your stay and we hope to have the opportunity to serve you again in the near future. Safe travels!

"skip breakfast, but definitely stay there."

4
13/03/2018

Nice room, indoor pool, friendly staff. There is no kitchen on the premises, so the food for breakfast, though included in cost of room, is mediocre at best. Drive or get a lift somewhere else for breakfast. Close to a casino.

Management85226, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Thank you for staying with us and for taking time to write us a review. We appreciate your business and hope to see you again soon!

"Competition trip."

5
12/03/2018

Took a small group to Phoenix for a competition. The event was only two miles away so the location was perfect. Also, there are ample restaurants and shopping within five miles and the airport is a convenient 15 miles. Thanks for a great visit.

Management85226, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Thank you for writing us a nice review of recent stay. We are so glad you enjoyed your stay. Hope you will stay with us again the next time your travels bring you back to Chandler.

"Great Place For A Winter Break"

5
11/03/2018

We were at the Best Western Plus Chandler Hotel & Suites for the months of January and February. We could not have picked a better place to stay. The staff is the best! If we had any questions or concerns, they were there to help us. Our stay started with a warm greeting from Jacob. We booked our stay with Erva, who was off the day we checked in. The next morning she met us in the breakfast room to welcome us and to check that everything was up to our expectations. Meisha was a wonderful housekeeper and kept our room looking and smelling great. Their breakfast was different each day and very delicious. Mr. Jackson, the GM, has a great hotel and you can see him helping out in all areas. It is nice to see the GM helping his great staff. We look forward to coming back next year. We stayed in one of their suits, which was wonderful with a full kitchen. It was fun doing some cooking.

Management85226, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Thank you for choosing our hotel for your extended stay. It was an extreme pleasure getting to know you. I'm so glad you had a positive experience and we can't wait to host you again next year! Take care and let us know if we can ever do anything for you.

"Very Nice Stay!"

5
09/03/2018

We came to Arizona for Spring Training seeking a location central to baseball parks and restaurants. When we arrived, we quickly discovered our first choice of motel in Mesa was not acceptable.The next day at 10 am,we stopped in to see if Best Western Plus in Chandler was available. Jacob, a really nice young guy, was at the front desk. He gave us a tour, showed us a room, and offered immediate check in we gladly accepted. This place is only a couple years old. Inside, it is spacious, clean and modern. The rooms are huge with two flat screens, a sitting room and full kitchen. There is also free breakfast and an indoor pool. Yes, it is in a little remote area, but we liked access next to the expressway where we could get around easily. Next time we visit the Phoenix area, this will be our first choice for a modern, comfortable room and good service.

Management85226, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Thank you so much for taking time to write us a nice review. We love to hear about our guests experiences. If there is anything we can do for you please let us know otherwise we will see you next March!

"Great Place"

5
03/03/2018

Super nice room, very comfortable bed, great bathroom and shower and very quiet. A little on the expensive side for me normally, but I am happy I stayed here and would again if in the area. Staff was great at check in and made sure to point out to me the hours Breakfast was provided just off the lobby and it was a good breakfast too.

Management85226, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Thank you for staying with us and for leaving us a nice review. We appreciate your business. We know that there are many hotels to choose from so thank you for picking us!

"Customer Service Goes Along Way"

4
24/02/2018

Started off a bit rocky - After checking in late in the evening on our first night we requested two extra pillows - not a crazy request since bed pillows are very small. I was told by front desk person, "You get what you get, we don't have any extra pillows." This is an exact quote said without attitude just matter of fact. Needless to say we did not get pillows that night and had a not so restful night sleep. The following morning I contacted a different front desk person with the same request who quickly granted my request for two extra pillows. The hotel and rooms are clean and we saw several employees cleaning during the day. The continental breakfast was good and well stocked. We were granted a late check - out which helped out a lot since our flight left hours late. Location is unremarkable - ie. not pretty views - but close to the freeway so easy to get around. Wish they had an outdoor pool and better sun deck but that was not a deal breaker. I appreciated the good customer service we got after our first night - they did a good job.

"Not up to Best Western Plus standards"

2
04/01/2018

Although the staff was friendly and accommodating, this Best Western Plus disappointed. Floors throughout the hotel needed vacuuming and an area rug in our room was filthy. We had an extended stay suite that had a barn like kitchen with high ceilings and poor lighting. The microwave light was out and there was a tiny table that could accommodate only two although the room could sleep up to six. Two of the four lights above the bathroom sink were out. We canceled our five night stay after one night.

Management85226, Public Relations Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations . We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future . We hope you will give us another chance and stay with us again .-Best Western Hotels

"Close to Rawhide "

5
02/01/2018

Check in was ok, Melissa seemed overwhelmed when we arrived but after we started the check in process she was very nice and accommodating. The room was a bit nicer than your average hotel room... meaning in my opinion it had a nice bathroom/shower and a microwave and mini fridge. The bed wasn't as comfy as it looks but it wasn't terrible. The breakfast was delicious! Those potatoes! YUM! Breakfast area was spacious and everything was stocked or restocked as needed.

Management85226, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
We're glad you enjoyed your stay and enjoyed our complimentary breakfast . We appreciate your staying with us and hope to see you soon . -Best Western Hotels

"Awesome!"

5
02/01/2018

I always enjoy my stay at this hotel! This is my second time staying at this hotel, and it is just as great as the first time. It is always very clean and comfortable. The staff is great. I will keep coming back!

Management85226, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Its great to have you back . We greatly appreciate your stay with us and hope to see you soon !

"Amazing Suite!!"

5
27/12/2017

This hotel was stunning!! I used my rewards points to pay for one free night and they put me in an amazing suite! Overall, the room was fantastic, the lobby was gorgeous, and the staff was friendly! Breakfast was a little lacking (had overly-bitter coffee and not many options) but other than that I'd give it a five-star rating!

Management85226, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
We greatly appreciate your stay with us . We're sorry that breakfast did not exceed your expectations . We value your feedback and will use it to make improvements to offer guests a better experience in the future . Hope to see you in the soon . -Best Western Hotels

"EXCELLENT STAFF!!! Incredible service!!!"

5
23/12/2017

I stayed here for two weeks for a business trip and had an incredible stay. One of the best hotels I have ever stayed at! I ALWAYS LOVE STAYING AT BEST WESTERN whenever I travel and this is a GREAT representation of the superior customer excpirence I always get with best western not to mention the amazing points I get that NEVER EXPIRE! I look forward to staying here again next time I'm back in the area for business.

Management85226, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
We greatly appreciate your stay with us and always value your feedback . Hope to see you soon . - Best Western Hotels

"BW - A must stay when in Chandler"

5
19/12/2017

I'm a business traveler and this is a great property. Clean, professional, and the rates are reasonable. I travel with my own pillow however they had a variety for all kinds of liking. The property has an indoor pool and plenty of parking. Breakfast has something for everyone. Will be staying again.

"Not Bad Not Good"

3
18/12/2017

Kind of hard to find since no large signs are allowed in the area. Check in was efficient and pleasant. Room was a bit small but the bed was OK. The first night they over looked hand towels in our room. So we had to go to the front desk to pick them up. WiFi was excellent once you figured out how to get connected. Breakfast was a disaster. Too small an area for the number of guests. Tried twice and finally gave up. Over all, acceptable but there are better choices in the area.

"great stay"

5
15/12/2017

i was in the chandler, arizona area for business for two and a half weeks. i had a tremendous stay at this property! the hotel was clean and in a convenient location. the entire staff was friendly and attentive!

"Would return"

4
11/12/2017

The hotel was very clean. We stayed in room 106 which was really nice and right by the lobby. They have coffee out all the time. The breakfast was just OK but the seating was nice and spacious. As far as breakfast Hampton and Drury do a much better job. We only had one negative...we got there early around 12:30 on Sunday, Dec 10th and the room was not ready...no biggy..we knew we were early. The front desk person (Emerald I think) said she would call when the room was ready. No call...by 5:30 we gave up waiting and went to check in.

"Great Service and Clean"

5
29/11/2017

The hotel appears to be fairly new. We stayed in a suite which was spacious. The breakfast area was large with plenty of seating and the food was good and had bacon, eggs, and potatoes, although the potatoes were soggy. Check in and check out was great and the staff was professional and courteous. Only downside is that it is mainly in an industrial area so we had to drive a little bit to find food though McDonalds is nearby.

"Great place to stay"

5
28/11/2017

Very clean hotel, with excellent staff! Everything was wonderful. Breakfast was good. Rooms very clean and the bed was comfy. No noise issue even though it is very close to the highway. This is a good place to stay if you are visiting the motorsports park or the event center.

"Best Western Plus"

5
15/11/2017

We stayed here along a road trip through Arizona and had a great experience. The staff was friendly, the room was spacious and clean and it was easy to get to from the interstate. The fitness room was small, but had quality equipment. We were very satisfied with our stay.

"Great Family Friendly place to stay!"

5
14/11/2017

Very well managed and a very above average breakfast provided. In door pool and very nice fitness center. If in the area, I highly recommend this Best Western, very new and quiet location but also very close to I-10 express way with very easy access on or off the I-10. They even have hook-ups for electric cars as well.

"Newer Facility"

5
10/11/2017

This hotel was > $100.00 cheaper than its nearest competitor, Drury Hotels. We had stayed @ Drury so we were able to compare the two and BW was by far the better facility. We required a handicap accessible room and the one @ BW was a much better and easier to access shower and toilet.

"Great Phoenix stay"

5
17/10/2017

Very comfortable room and beds. Clean, attractive, newer hotel. Professional, helpful, friendly desk staff. We were visiting with family in Chandler and this hotel is close to there and right off the freeway which was great. Except for the very mediocre breakfast and not helpful breakfast attendant, I recommend this hotel hightly!

"Room nasty"

2
09/10/2017

I had a bad 2 nights my Room was really nasty had to go to the store to get cleaning products to actually wipe down and clean Room to sleep the 1st Room they gave me was dirty the 2nd Room was the same This is the 2nd time I've stayed at this hotel in the same room and both times it was nasty

"BW has a great hotel here in Chandler"

5
07/10/2017

My wife and I had just returned from Mexican vacation with friends. Decided to look for places in Phoenix area to possibly purchase at a later date . We picked this BW because it was close to areas we wanted to investigate for relocation. Glad we picked this hotel for all the right reasons, i.e. location, cleanliness, new hotel, etc.

"Great Staff"

3
07/10/2017

The staff was great, but the internet didn't work well and the room we had to move to (due to no phone service and TV/remove issue in initial room) was not very clean. I just don't think they were prepared for that room to be used that day. Overall our stay was fine.

"passing through"

4
11/09/2017

This hotel was fine for us as we were traveling across the southern states. room met our needs and even had a handicapped shower for our mom who was traveling with us. Breakfast was good and filling. Thank you.

"Great Stay - Great Price"

4
11/09/2017

This hotel looks brand new. The suites are amazing with 2 TV's, plenty of space, and a full kitchen. It was very clean and quiet. Indoor pool was small and kind of warm. Someone was throwing a party out on the patio area and took up all the space. I didn't feel comfortable with younger ones. Breakfast was really good to be free! :-)

"An excellent place to stay"

5
10/09/2017

The suites are very nice and roomy. It has everything you need. It has a great price for all the comfort you are getting. It has a good sign indoor pool. A nice business area. I highly recommend the Best Western Plus., this will be my home away from home.

"Value"

5
23/08/2017

My wife and I are mainly interested in four things in an inn. Cleanliness, affordability, accommodating staff, and ease of accessibility to our route of travel. Our accommodations here met and exceeded our needs. We stay at Best Western Inns because they routinely exceed our requirements, this inn is no exception.

"Good value"

5
17/08/2017

Rooms were clean and well appointed. Bed was very comfortable. Dogs stay free. They offered a full breakfast each morning and had a coffee/tea/hot chocolate service available at all times. The location was right off the freeway but not noisy. We would definitely stay here again.

"Excellent Hotel"

5
16/08/2017

This is a very nice facility. Excellent bedding, clean room it was very comfortable. Staff was very helpful, quick to get us checked in and offered assistance with area restaurants. The breakfast offered was timely and well equipped.

"Turtlely awesome"

5
15/08/2017

This place was close clean nice neat friendly helpful staff.just would be nice if pool was open longer been that it is in side that it be open longer especially on the weekends for family's or just so the kids have a nice time

"Exceptional BW"

4
12/08/2017

Staff is very helpful, beds excellent, breakfast was way above average compared to other BW's I have been in. The only negative was my wife had a fall because of the curb on the handicap ramp it is painted the same brown as everything else around it. It is definitely something I feel needs to be removed before someone else gets injured. Other than that it is definitely the best BW I've ever stayed in.

"Good value and location"

5
08/08/2017

I enjoyed my stay at the BEP in Chandler. I arrived at 1am and felt welcomed by the lady working the front desk. I was checked and and got settled into a nice room with good, ice cold A/C. The free breakfast was solid and satisfying for my full day of activities. And for convenience, the Love's and a Chevron are very close in proximity for last minute snacks/supplies.

"GREAT STAY!!"

5
07/08/2017

Very spacious rooms with very comfortable beds. Pool Area Was Very Relaxing. More Than What I had expected for the price. The hotel itself was very well organized and clean.The best part its location near a gas station and restaurants.

"Very impressive"

5
05/08/2017

Owned by the Love's Truck Travel Center next door. New hotel with everything you expect plus more. Indoor pool smal but ok for kids. Across from the Wild Horse Pass Hotel and Hotel. Nicest shower I've seen in a hotel. On the edge of Metro Phoenix. Very good breakfast.

"Crappy Hotel for Being New"

1
28/07/2017

Up in check in, had to wait and wait and wait. Finally, saw a bell hidden behind the counter. Lady came out, and acted as though I was bugging her. Room was mediocre to say the best. Blanket looked like it came out of the garbage. Towels were stained and stiff. Breakfast was not impressive at all....wven for free. Fruit was half rotted, bread was dry and crusty, milk smelled spoiled. Checked out after 1 day, then went down the street to the Sheraton Grand Resort at Wild Horse Pass. RATE WAS THE SAME! JUST HAD TO ADD A RESORT TAX! Big deal.....clean and very relaxing at the Sheraton!

BestWesternHotels, Corporate at Best Westerrn Plus Chandler Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Best Western Plus Chandler"

4
26/07/2017

This is a newer hotel; is well staffed and maintained. Though we only stayed one night, it was quiet and clean. Breakfast was the usual Best Western Plus; staff replenished food and cleaned tables as people left.

"Not your typical Best Western"

5
21/07/2017

Lovely new hotel located off the freeway, easy access in and out. Close to shopping, casinos, attraction's. The rooms are very large, very clean and well priced. BW has stepped up their game, hopefully all hotels in the Best Western family will take note and follow suit. Professional staff and management made my experience a pleasure! Keep up the good work!

"Family visit to Casa Grande July 2017"

5
17/07/2017

I found this hotel close to the freeway and accessible to Casa Grande AZ. Turned out to be one of the better Best Westerns I have stayed at. The staff went out of their way to make you feel welcomed. It is a couple miles from the major malls and shopping centers and across the freeway from the Casino if you gamble. Quiet and clean.

"Beautiful property"

5
08/07/2017

Was a wonderful stay.helpful staff,clean rooms,good breakfast. Quiet environment. Fitness center was clean and equipment was new. Coffee is available in the lobby so that was a plus for me! Recommended!

"Stay-Cation"

5
07/07/2017

We live nearby but was wanting a stay-cation and this is our first time staying here. The staff and room made our stay outstanding!!!! We will definitely stay here again. Melissa was very friendly at check-in. Although there were no rooms for upgrade for being a Gold member. She did offer us complimentary snacks and drinks. We decided wo stay another night and Emerald was very nice to continue our stay and re-check our key cards. While using the pool and outdoor lounge. we had a conversation with Donna the manager and she was very informative about the hotel and we had a great conversation with her while she was maintaining the lounge area. Also the lounge area has a gas BBQ grill!!! it also connected with the indoor pool.

"A stacation"

4
03/07/2017

When Wild Horse is booked for the night, Best Western Plus is a great and very convenient place to stay, and they have breakfast! We never make it up early enough to enjoy it, but it is there! The rooms have refrigerators and a microwave, along with being up to date. The hotel is relatively new, so it is nice and clean.

"Amazing Value!"

5
01/07/2017

I highly recommend this hotel. I flew into Phoenix but needed to be in Tucson the next morning. It's far enough out of the busy Phoenix traffic that it was easy leaving town. Hotel was new and in great shape. AAA rate was great!

"Grat place"

5
29/06/2017

This was a great hotel to stay at. Staff were helpful and nice. The room was clean, large and quiet. They offer a inside pool which was really nice since it was 120 degrees outside. Nice quiet area to sit outside with tables and chairs. I would stay here again.

"my stay at best western"

5
28/06/2017

I had a very enjoyable stay.i am a truckdriver and the location was perfect.my a/c went out on my truck,so I had to get a motel.and this best western worked out great.the staff there were very friendly and professional.i will definitely stay there again.

"Overnight Stay"

5
28/06/2017

We were visiting family and just staying overnight. The hotel was very nice, clean, staff was very helpful at check-in, and the beds were comfortable. It also will be a place we will come back to, as the area had some great shopping that we did not have time to enjoy.

"Great stay"

5
24/06/2017

Hotel is great. Brand new. Nice layout and breakfast is amazing. Fitness center is good too. I recommend to all to go to it. By some great outlets as well. Need a car to get food though nothing too close.

"Best Western"

5
18/06/2017

We enjoyed our business stay at this relatively new Best Western motel. It is adjacent to a Love's gas station and across the highway from a couple casinos. Breakfast is good and changes from day to day. Two elevators that take you up or down. The rooms and beds are comfortable. Enjoyed a couch to sit on to watch TV.

"2 thumbs up"

5
14/06/2017

Great Hotel.. Close to casino and staff was great stayed for 2 days, wish I could have stayed longer .. New hotel.. no issues . Rooms are a good size and decor was beautiful as well .. I look to stay there again :-) 10 out of 10

"Excellent location"

5
13/06/2017

Busy trip for a family wedding. Travelled all over Phoenix area for family get togethers. This was a great location to do just that. fantastic size room with a kitchen. Great with all the kids travelling with me. Will stay again if in the area

"Great Hotel"

5
12/06/2017

We were doing our new teams first test and tune at Wild Horse Pass drag strip just across the freeway. The staff and hotel were great. If your racing there, or doing anything else in the area I would highly recommend staying there.

"Brand new hotel near the racetrack"

4
02/06/2017

We reserved the 2 queens suite. Nice large room and kitchen. It is new so of course, it was clean and well maintained. The pool is indoor which my kids did not like and there is no jacuzzi. It is close to a couple fast food joints but the best part is it is the closest to Wild Horse Pass Raceway.

Manager03160, Manager at Best Westerrn Plus Chandler Hotel & Suites, responded to this review
Dear sstryker, We are glad that you experience the 2 queen suite with the full kitchen, when traveling with family the extra space is very nice. With our close proximity to the raceway, makes us the choice for lodging when visiting the track. We hope to see you soon!

"Great stay"

5
20/05/2017

Only minutes away from the airport, convenient location, extremely clean, great costumer service, hearty breakfast, would stay there again if we are in the area! I really wanted to do the survey because this facility deserves it but it is ridiculous that TripAdvisor won't accept the survey unless you have a certain amount of wording :(

Manager03160, Manager at Best Westerrn Plus Chandler Hotel & Suites, responded to this review
Dear Rodger B, We appreciate the time and effort that you took to make sure we got reviewed. It's good to hear that you enjoyed the full hot breakfast we have to offer. We hope to see you in the near future.

"Nice Hotel"

4
17/05/2017

Very clean, well-kept, quiet. Great staff. Good location. Elevators to the upper floors which is very important for those with walking or stair climbing issues. The only problem is that my Google Map app put the hotel further east than it was. It's right on the corner of Nelson and Sundust, just east of I-10.

Manager03160, Manager at Best Westerrn Plus Chandler Hotel & Suites, responded to this review
Thank you Mary T for the review! We indeed are in a great location, right off the I-10, with plenty of shopping, dining and entertainment within a 3 mile radius! If your back in the Chandler area please stop in and see us!

"Convenience Plus!"

5
17/05/2017

We stayed in this hotel for nine nights. It was new, clean, and very accommodating. The price was right for our suite (living room, bedroom, and kitchen) and its location was excellent. It was right off the freeway to Tucson and in close proximity to restaurants and casinos. The front desk was incredibly helpful and the breakfasts were substantial and tasty. I would certainly stay here again.

Manager03160, Manager at Best Westerrn Plus Chandler Hotel & Suites, responded to this review
Dear Nancy G, We are happy to hear that your suite with the full kitchen made your stay enjoyable. We will pass on to our staff the kind words and compliments that you have given them. We are happy that you liked the daily hot breakfast provided. We hope to see you soon!

"One night stay on 4/20/2017"

5
16/05/2017

Stayed one night (4/20/2017) after having dinner at Kai (in the Sheraton) at Wild Horse Pass. Very nice new accommodations. Courteous and helpful staff. Some very nice common spaces for sitting, conversing, reading, etc. We went as two couples, and all four of us had good experiences. Would definitely go back and would recommend it to others.

Manager03160, Manager at Best Westerrn Plus Chandler Hotel & Suites, responded to this review
Thank you Gary B for the review! We are glad to hear that you enjoyed our modern lobby and sitting areas. We look forward to seeing you again!

"Nice Hotel"

4
08/05/2017

We only stayed one night with a group of 12 for the Off Road Races across the freeway. The hotel messed up the reservation so they upgraded the 3 rooms that we had to kitchen rooms. Rooms are very nice, clean and big. My kids went and enjoyed the breakfast and said it was good. Nothing bad to say about this hotel.

Manager03160, Manager at Best Westerrn Plus Chandler Hotel & Suites, responded to this review
Dear maegenr2015, Thank you for the staying with us! We are glad that you enjoyed the hotel and that it was convenient to your event. It's great to hear that your family enjoyed the hot breakfast that we offer. We hope to see you again!

"Best Western near Wild Horse - 5 stars!"

5
01/05/2017

Wonderful new Best Western near Wild Horse Pass Casino & Rawhide. Fantastic mattress, I want one on my bed at home! Super friendly staff, clean, great location directly across from Wild Horse Pass Casino.

Manager03160, Manager at Best Westerrn Plus Chandler Hotel & Suites, responded to this review
Dear ddcjv, Thank you for the great review! I'm glad that you enjoyed the mattress, if you want to contact me directly at the hotel, I can provide information on the mattress. If you are back in the Chandler area, please stop by and see us!

"Great short stay!"

5
27/04/2017

Excellent location! Across the road from the premium outlets and a casino. Gas station and McDonald's also nearby. Rooms were clean and spacious. Breakfast was included in the rate which was a bonus. Service was great. We were checked in and out with no problems. Fantastic stay!

Manager03160, Manager at BEST WESTERN PLUS Chandler Hotel & Suites, responded to this review
Dear elvee208, Thank you for the review! There are many options for dining, shopping and entertainment within a few miles of the hotel. Glad that you got to enjoy complimentary breakfast! We hope if your travels brings you back to Chandler, you will stop and see us again!

"Fabulous new hotel"

4
24/04/2017

We just needed a place to stay and happened upon this great hotel. Brand new facilities, room had a fridge and a microwave. Had a wonderful hot breakfast. All in all it was a great find and the price was very reasonable! Would highly recommend staying here.

Manager03160, Manager at BEST WESTERN PLUS Chandler Hotel & Suites, responded to this review
Dear Acefalo, Thank you for the review! We are happy to hear that you enjoyed your stay and the amenities that we have to offer. We appreciate the recommendation and hope to see you again!

"Check your bill amount"

4
15/04/2017

The amount on our receipt didn't match the amount withdrawn from our account. Everything else about the hotel was great. The staff was friendly and the food was decent. Across the highway are a casino and an outlet mall.

Manager03160, General Manager at BEST WESTERN PLUS Chandler Hotel & Suites, responded to this review
Dear 941cherv, We're glad to hear that you enjoyed your stay with us! With the proximity of shopping, dining and entertainment within a 2 miles radius of the hotel, makes us a popular spot when staying in Chandler. In regards to the bill being different then what was on your receipt, when checking into the hotel there is a $25.00 per night incidental authorization being held, upon checkout the incidental hold will be released. If you have any further questions, regarding the hold, please contact directly at the hotel 520-796-1350.

"New comfortable hotel"

5
14/04/2017

A good place to stay although there is not much around it (yet). The rooms are great and everything is new. I would f definitely stay here again. The only not so nice thing is that it is next to a gas station and service station for trucks. But on the other hand it is conveniently close to the interstate.

Manager03160, Manager at BEST WESTERN PLUS Chandler Hotel & Suites, responded to this review
Dear Olaf M, Thank you for your review. We are glad that you enjoyed your stay and the easy access to I-10. We hope to see you soon!

"One night stay passing through the area"

4
12/04/2017

Location is convenient off highway. Rooms are clean and remodeled. I understand what the other reviews meant that the bathroom door swings awkwardly close to the toilet but it was not a problem, not even an annoyance. I would have liked if there were shelves/ ledge in shower. Check in was easy after our flight was delayed and arrived at 2:30am. There's a $25 resort fee that Expedia didn't mention on their listing.

Manager03160, Manager at BEST WESTERN PLUS Chandler Hotel & Suites, responded to this review
Dear Nicole K, Thank you for the review! I wanted to share with you that we are looking into the process of putting a shelf in the showers. I believe there was some miscommunication regarding the $25.00 per night , this is an authorization for incidentals and if not used it will be released upon departure. If you have any questions please contact us directly at the hotel 520-796-1350.

"Excellent 5 stars "

5
11/04/2017

Excellent all the way around! Staff members where friendly and eager to help in anyway possible. Kids loved the indoor pool and the breakfast was very pleasant. Our room was clean and comfy with plenty of towels and extra pillows. Thank you best Western of chandler you made my trip that much easier

Manager03160, Manager at BEST WESTERN PLUS Chandler Hotel & Suites, responded to this review
Dear bigRobstwin350, Thank you for the great review! We're happy to hear that you enjoyed the hotel and all the amenities that we have to offer. We will be passing on the kind words that you had to say about our staff! We look forward to seeing you on your next trip to the Chandler area.

"Vice President"

5
10/04/2017

Outstanding visit...nothing but good things to say from the other 8 people in my group...front counter and housekeepers were friendly and helpful...looking forward to coming back. Exterior and interior complimented the great work from on duty personnel

Manager03160, Manager at BEST WESTERN PLUS Chandler Hotel & Suites, responded to this review
Dear georgeegM1725XN, Thank you for the review! It's great to hear that your group was satisfied with their stay. Our staff members will be recognized for their exceptional customer service! We look forward to seeing you and your group in the future.

"Great value!"

5
10/04/2017

There was Country Thunder,a Rave and a motorcycle group all nearby; we never knew. Rooms were quiet and very clean. We enjoyed our stay there and will recommend this hotel to other friends and family. A great alternative to staying at Wild Horse Pass and their prices.

Manager03160, Manager at BEST WESTERN PLUS Chandler Hotel & Suites, responded to this review
Dear 49robina, Thank you for your review. With so many activities going on in the area, we're glad that you found a room at a reasonable rate. We look forward to seeing you on your next visit to the area.

"stay in chandler"

5
10/04/2017

clean hotel with outstanding staff. breakfast bar was clean with good food. the rooms were clean and well maintained. showers were clean. wifi was fast. Nice location by shopping g outlets, race track and casino.

Manager03160, Manager at BEST WESTERN PLUS Chandler Hotel & Suites, responded to this review
Dear E8112DZjohna, Glad that you enjoyed our new ,clean hotel. With our proximity to the casino, outlet mall and the race track, there is so much to do while visiting! We hope to see you in the near future.