Best Western Carlisle

Disappointed with musty rooms and one with no a/c. Nice staff tried to make it right. Bathroom bad shape with lots of stains, hall dirty NO coffee !! at breakfast but good enough food options. Remodel looks great but cleanliness is lacking. Elevator doesn't stop at 2nd floor when going up.

Just what we needed for a one-night stay en route to NC at an excellent price: comfy bed, hot shower with good water pressure, air conditioner that didn't make a ton of racket all night. Easy highway access. Room nicely laid out for two, with mini-frig and coffee maker. Breakfast offering was better than expected. Super friendly staff.

We stayed two nights at this Best Western. Conveniently located. Very clean and the breakfast was very good (scrambled eggs, bacon/sausage, pancakes, waffles, fruit, yogurt, oatmeal, cereal, juice, bread, bagels, muffins, coffee/tea)

Went to the hotel for a mini vacation and to chill out at the pool since it was around 100 degrees outside. Took a King room with hot tub, room was great. The pool was great also, we were alone at the pool most of the time. Breakfast had the usual variety of choices you find these days. Waffle and pancake makers, eggs, meat, cereal, etc. Room and hotel were clean. Overall we had a nice stay and will be returning again.

~Beds uncomfortable ~room temperature unmanageable and way too hot ~shower sporadic and low-pressure ~Breakfast lacking

The rooms smelled like old cigarette smoke. The pools were not open. Breakfast was good but I asked for more yogurt and was told that they didn't have anymore.

CLEAN! Newly renovated, up to date and tastfully decorated. Nadi and Ashley on the front desk were very courteous and helpful. The bed and linens were clean and comfortable. Mini 'fridge, microwave, and coffee pot. The blackout drapes are a plus for those who want to sleep late and is quiet, even thought it is conveniently located close to the Pa. Turnpike and I-81 interchanges. Restaurants within a short drive. We only stayed one night and missed breakfast, but I would definitely make a return visit when in the area. Thanks for a restful night! :-)

We stopped overnite and were very satisfied with the check in staff. Room was very clean and everything worked. Had a great breakfast as there was a nice variety. Had eggs and sausage, Yogurt etc. The coffee was hot . We will use this hotel again as a stopover.

We have stayed here at least three times when visiting our family in the area and it has always been a good value and the motel is clean and feel safe. The staff is nice and helpful with our needs and the breakfast is good. It is the only motel we will stay at since it is pet friendly and past experiences. They are always making improvements.

It was our annerversay trip. We wanted a hotel that was close to the attractions we wanted to see, etc. The hotel has a full breakfast and is very clean. The bed was very comfortable and the shower's water pressure was great.

Place is OK. For the price it was worth it. TV and Phone did not work so I had to get another room. Left early so did not try the breakfast. In and out early, just a place to sleep. Have stayed here before and will likely stay here again

Very nice location, recently refurbished room with new bedding, quiet and even the included breakfast was very good, even got an excellent recommendation for dinner (at the Middlesex Diner). Very nice and helpful front desk clerk.

We had a very pleasant stay The hotel looks new. It is very clean, and the beds were very comfy, much more so than most motels, with lots of pillows. The girl at the front desk was nice and very helpful. The price was great and online reservations were made easily from the road. I highly recommend this place.

Very clean through out. Soothing art and modern decor. Kind and attentive proprietors. Generous breakfast buffet food and drinks in the lobby on going. I will be returning when I'm in the area. This hotel deserves great travelers

This property is updated and very clean. Staff was very friendly and accommodating. It is close to many attractions in Carlisle PA. We were visiting an older relative and enjoyed the area. The rooms were laid out nicely and comfortable beds. Great night sleep.

My family stayed at this hotel as we were passing through PA. We enjoyed the hot breakfast and the room was comfortable and well kept. There was a slight odor upon entering our room that lingered. Although, this would not stop us from staying again if we were in the area.

This hotel will be beautiful when renovations are completed. The manager expects it to be done within two weeks. The accessible bathtub room was designed expertly The room was very quiet and breakfast had a good selection

Booked a room a month in advance and cancelled 12 hrs later. Contacted the front desk and was told that I had to speak to the Jay the manager for a refund. Called 6 times and no return phone call. Wrote an email with no response. Went to another car show in July and stopped at the hotel and left my number yet again. Crickets.. Thanks for the professionalism Jay

Our stay was a 1-night stopover during a road trip. Hotel is in a convenient location, no noise despite being close to highways. Close to Carlisle for restaurants, gas, etc. But hotel cleanliness is questionable .. room had a funky chemical smell, sofa was badly stained & carpet did not look very clean. Breakfast was ok, better than most chain hotels. Happy to check out.

We don't usually stay at a Best Western, but I think they are revamping them, so we gave this one a try.. We were just passing through on our way to Vermont from North Carolina. I am glad we did. The bed was very comfortable, the carpeting was new, the room was very clean and quite. Plus it was at least $30 cheaper than surrounding hotels. I would definitely stay here again.

Easy access and 3 miles from Dickinson campus. Bed comfortable, room quiet & clean. Reasonable outlets for electronic charging. Breakfast options included eggs, sausage, make your own waffles, cereal, bagels, and yogurt. I did not use the fitness center or pool, so not able to comment. Staff was friendly and helpful. Only negative was only fair lighting in bathroom area - hard to apply makeup.

This hotel is very clean and updated. Every year we go to Carlisle for the Import and Performance show at the fairgrounds, we stay here. At this visit, they were renovating some of the rooms. This included new bathroom fixtures and carpeting. I thought the hotel was already clean other years we stayed but now it is even cleaner.

The room was comfortable. Very easy to get to. Staff was awesome. Very clean and neat. The coffee was great. Food area was clean. I would highly recommend this motel to anyone traveling in the area. Thank you!

The premises were nice but the door would not lock on the side entrance. The pool was small but good enough. Overall it is a good value for the money. Breakfast was al right but the eggs were not very good and the bacon was very greasy. Still the staff was friendly and helpful.

Stayed for a weekend getaway with family. Hotel was very clean. Room was clean and spacious. Beds were also clean no stains on the sheets. Bed was very comfortable. They had a nice selection of breakfast items. Staff was all very friendly. Almost everything we wanted to do was within 5 miles of the hotel and was pretty much a straight ride. I would definitely recommend this hotel and will stay here again.

I had a restful, quiet stay. The room was clean, the bed comfortable, and the fridge and microwave were in perfect working order. Other than a noisy argument from the room next door, it was a wonderful night.

We've stayed at this Best Western a few times and have always been impressed with the friendliness and accommodations. The rooms are consistently very clean and everything works well, even the A/C (heater). There are other hotels nearby, and some are probably much cheaper but considering our bed was super comfortable and the pillows as well, great sleep. The breakfast provided is a good deal. Scramble eggs with bacon, toast, coffee, cereal, waffle maker, very good. Plan on returning to this location later this month.

Mediocre hotel from a best western frequent flier. Breakfast was grab and go due to "covid" I would tend to believe more like - didn't want to staff due to mid week low volume customers. Real question Best western needs to address is if this is an excuse private hotels are using to save $ but still advertising hot breakfasts. Is this truly a restriction, if so how many days in the 2 weeks prior to thanksgiving and 2 weeks after was grab and go the only option? If best western corporate can investigate that you can then listen to their canned response to this about being sorry for our dissatisction, oh yes the nest 2 nights in best western plus hotels hot breakfasts were provided, Best Western corporate needs to do some more monitoring of where they put their brand.

Easy on and off from I-81. We travel this route several times each year to visit family in Virginia. Will use this facility again. Our room was a king-size bed with a jacuzzi, desk, small sofa. The area surrounding the hotel has restaurants, gas stations, shopping etc.

The breakfast was grab n go but the quality of food was poor. The hotel rooms were okay but we were unable to sleep because the beds were uncomfortable. The staff was rude when checking us in and kept asking to many questions.

I stay here quite a lot. The room was comfortable. The staff was very nice and accommodating. Breakfast is back to normal and was good. There were plenty of USB ports. Only complaint is that they need to remove the flow restrictor from the showerhead. I prefer to take a shower, not a sprinkle.

On arrival there was a guy squatting in the yard in his underwear. In the corner of the yard was what appeared to be a drug deal. In the lobby someone was trying to check in with no ID. Near the room was a dog barking and scratching the door.

Check in was great.. Rooms are very small. Our room needed an overhaul. Upon entry we were greeted with overwhelming smell. The bathroom was an eyesore. Tub looked like it was never cleaned (brown in color on tub floor). Toilet paper holder ready to fall of the wall. No exhaust fan in the bathroom. Bathroom lights had no coverings (wires exposed). The pillows are old. Bagged breakfast (due to COVID) was ok - Bagel, cream cheese, Danish, yogurt, orange and your choice of juice.

Clean, comfortable, and friendly staff. Convenient location close to Carlisle Barracks, Mechanicsburg, and Harrisburg. Courtesy hot breakfast options definitely a nice plus. Highly recommend…look forward to staying there again.

Found out by accident that some Best Western properties are pet friendly. Was traveling with two cats, and was very pleased with the property with regards to the level of cleanliness, age, and thoughtfulness of using barriers to prevent pets from getting lost under the beds.

Second year in a row staying there. It's only a couple of miles away from the car show, the rooms are clean, the beds are so comfortable, and the a/c is awesome...especially after a long, hot day of looking at cars.

sstayed 3 nights room was clean, air worked nice bathroom , beds were good and comfortable, the only issue is when leaving you must be extra careful turning left onto the highway unless you are in a truck, (cannot see)!

Booked this for the price and expected good quality based on the reviews. Boy was I disappointed. Wouldn't stay again. Pay a little more and stay somewhere better. Hotel was old and small. Rooms weren't vacuumed while I stayed. Furniture broken. Breakfast stale. Outside doors didn't lock. Dogs barking. Only one person working. Bed seemed fine if you don't mind a few stains. You deserve better.

One of the worst best westerns I have ever stayed at. The hotel states that they are pet friendly, and make you pay extra fees for your pets, however if your dog barks even once the management has an issue. They should really remove the pet friendly advertisement as it is not true. Upon arrival I was charged for one night instead of two another person staying there was charged $500.00 turns out there was a mix up with the credit cards there was just issue after issue. I went with my 3 children and my dog for my son's 14th birthday we were harassed by racist guests staying there. If you are Hispanic or black, it is not a good idea to stay here as you will have many people staring and spewing racial slurs your way. You will definitely be discriminated against. A man staying there banged on our door and cursed at my children. The entire town is completely racist even going out to eat was something out of the movie get out. I was shocked we had this experience. I have stayed at many best westerns and have never had an experience like this where I felt judged and unwelcome. We ended up staying one night and when asked for a refund I was told by the manager that he would call the cops and that he received too many complaints about my dog, yet the racist man who scared my children was able to come and go as he pleased with no issues. We decided to book here because it was a 30 minute drive from Hershey Park they completely ruined my son's birthday. I would never stay here or visit Carlisle again. Luckily after fighting with management I was able to get a refund but I would still give this hotel 0 stars. They only care about money and not how people are treated at this establishment.

Was able to book at this hotel for a very good price. I should have taken that as a warning. Jacuzzi room #174 smelled but we had some Scentsy. The room looked clean but I had my Clorox wipes. Took a shower and the water sprayed everywhere. After my shower I fixed the handheld showerhead. Then we decided to get in the jacuzzi and the jacuzzi didn't work. I called the front desk to see if we are missing something like a switch and she didn't know so she said she can come down. I told her to give us 5 minutes. She called back in about 15 minutes and said is everything good and I said yes. (thinking she meant are we dressed) Waited and waited for her to come and then I called back and said are you coming? She said I called you and you said that you were good. Really? I said that we were good meaning that we are dressed. She finally came down and couldn't figure it out either. She went back to the front desk and switched rooms. She finally came back to the room to give us the key and walked over to the other room with me to try the jacuzzi. Switched to Rm 170. The drain knob was off and sitting by the faucet. She put it back on and it worked. I thought she fixed it. Well the drain knob kept falling off. The jacuzzi worked though. Not big enough for 2 people unless you are small people. Disappointed with this hotel. I asked for a discount and they gave us a $25 credit. Never again will I return. Not even worth the price with the discount. Birthday weekend ruined.

I might not decorate my house with these colors. But... Absolutely clean and comfortable. Front desk gal was very personable. Can't beat clean and comfortable at this price. Driveway from highway 11 seemed tough to find at night. Prolly obvious during the day. Enjoy

I had a very good stay at the Best Western Carlisle. The staff were courteous and friendly, the bed was comfortable, and the facility was clean. I really appreciated being able to stay with my dogs. Thank you for the excellent service!

The staff was friendly and helpful. The jacuzzi in the rooms are huge and awesome. There are a lot if places close. We went to an arcade (adult and child friendly). There was even an amazing small bar nearby

If this would have been the first BW I ever stayed, I would never come back. The room smelled musty, very big and noticeable stains on the small couch and worn carpet. Bed should have been replaced, it dipped on both sides where people sleep. Other guest let their dogs run free in the hall. The doors that were their for security, did not lock. Will not stay at this one ever again.

I prepaid for a room the day before, when we arrived everything was set up and waiting for us. Check in was fast, friendly, gave us helpful information. Beds and pillows were very comfortable and relaxing. I had a very good night sleep. Breakfast was ready by 6:30 like they said it would be. The lady that was in charge of breakfast was so nice and very helpful, and she was smiling good morning. Will definitely stay here again.

We traveled in to help our daughter and husband with their move to Carlisle. They booked a room here for 2 weeks to stay in until their house was ready. They have 2 dogs and were put in a room that was obviously designated for pets. It had an odor so unbearable, the carpet was ripped, and the sheets had stains. They quickly chose to stay at another hotel that was much cleaner. It is understandable to have a designated room for pets, but it should be offered at a lower rate because of the odor and damage to room. Our room was quite average and served its purpose. Beds were comfortable and room was clean. The only complaints we had was the hallway odor from permanent residents that live in two of the rooms. They cooked very strong smelling foods and had burned something that filled the air. They also left the door at the end of the hallway propped open with a rock at all times, which is a security issue.

We stayed here for a quick overnight refresher on a road trip. Check in was easy, and the reception clerk was friendly and helpful. A continental breakfast is included, which was fine, though it was limited to 25 percent capacity because of COVID-19. Guests were not wearing masks at the self-service buffet, though we were happy plastic gloves were provided. No notes about what had been sanitized were included in the room, something we've seen other hotels do. We loved the location: less than 10 minutes from the Appalachian Trail. Super convenient! Parking was provided, no charge, no hassle. Check out is at 11, but even with a do not disturb sign up, we got a knock from housekeeping.

This hotel is conveniently located if traveling east to NY and west to Pittsburgh. The ample parking makes it easy to unload your items and enter the easy access to the reception area. There are multiple eating selections to meet your taste.

Although we were there for a quick overnight stay we were surprised to find out that the evening receptionist was not aware that we had a coffee maker in our room. The fridge in our room made a very loud noise whenever it started functioning. When we complained we thought that someone would have a look at it and replace it, if necessary, as it was approaching midnight and we had already unpacked. Instead, we were told to come to the front desk and given a key to another room. We were presented with no other alternative. Given the late hour I asked to extend our checkout for an additional hour , which was accepted. Unfortunately, someone forgot to tell the morning cleaning crew who made it rather obvious that they wanted us to leave at the regular time.

Although we were there for a quick night's stay we were surprised to find out that the receptionist was not aware that we had a coffee maker in our room. The fridge in our room made an very loud noise whenever it started functioning and when we complained we thought someone would have a look at it. Rather, we were told to change rooms which we ended up doing as it was late at night. The hotel agreed to extend checkout until noon hour but around 30 minutes before the cleaning started making it obvious that they would be happy to see us leave.

Great location and wonderful staff. This hotel is always accommodating and the staff are always extremely helpful. The hotel presentation is well kept, very clean and everything works, as it should. We'll be back.

My business partner and I had to get to Northern Pennsylvania from Washington, DC. Harrisburg PA was the mid-point and we looked for a hotel in the area. Best Western has provided me good value in the past so we decided to stay here. The staff was very efficient to check us in late in the evening. The rooms were clean. Complementary hot breakfast was nice. Thank you.

This was the second time i used this facility. I have a pet and need a pet friendly facility. They were so accommodating and friendly to my dog! Since he is my pseudo child, this was very impressive to me. The room was a pet room and had no odor or evidence of previous pets. This motel is right off the PA turnpike, easy off , easy on which is a very nice location as well. Breakfast was a little better than typical (WAFFLES!!!) so that was a plus. Staff could not have been more friendly. I will definitely be back. (Also Gettysburg is only an hour south.... fyi)

I was extremely delighted by the warm welcome and courtesy of the staff. Highly recommended for short/long stay. Will definitely go back when in proximity!!!!!!!!!!!! Ask for special offers available for short stay and you may get a surprise package!!

The building may look a bit shabby,but the rooms are great!The bedding is clean and comfortable and the breakfast was hot a very good. I loved the (faux) wood floors.....so much cleaner than nasty carpeting found in other places. Really a great choice in the middle of nowhere off I 40. Bonus is an iconic barbeque restaurant just up the road.

Clean and friendly place. Enjoyed the stay there and loved the breakfast. Room was bright, fresh and odour free. Guest service is top notch and yes they are super friendly. Will visit next time for sure.

The hotel is very clean, staff is very friendly and helpful. Even with the over whelming amount of guests trying to check in, the front desk clerk was professional, showed courtesy and helpful; The rooms were very clean and was very impressive with the comfort of the beds. I could hear the next room, but it wasn't bad.

All top notch in every aspect Fantastic breakfast. An indoor pool/hot tub would be a nice addition. Great location, easy in/out. Staff were very good, check in and check out were very fast. Excellent parking lot.

The room was nice. The mattress was a bit old and could use replacing. Good TV. Bathroom was a bit small too. Liked having a separate sink not in the room with the shower and toilet. AC was ok, but could be better. Breakfast was pretty good with a nice variety of food options. Staff was very nice and accommodating.

I've stayed here four times. It is well run and well kept, safe, and clean. The rooms are thoughtfully appointed and make for a comfortable commodious stay. The breakfast is ample and sufficiently nutritious.The staff is gracious and professional.

The check in experience left a lot to be desired. The desk staff was unfamiliar with the process, and made it very difficult. This is an older property, single story with interior doors. It appears to be well maintained. My room was clean and everything worked as it should. Flat screen tv, microwave, and small fridge. The bathroom was equally clean with fresh towels. Plenty of hot water with decent pressure. The breakfast area was clean and had the basic hot and cold items. There's a small pool, I did not use it, but it appeared clean. I have stayed at this property before, and at that time there was a restaurant located next door. It has since moved, this required driving to find someplace to eat. If in the area again I'm not sure I would stay here.

The hotel selection in Carlisle is poor. The hotels are generally dirty and poorly maintained. This BW was above average in that regard but because there are numerous events nearby, charge well in excess of what the quality of the hotel justifies. The stay was fine, just way too expensive for what it is.

We enjoyed our quick overnight stay at Best Western Carlisle. The hotel staff was friendly and very helpful. The room was nice, clean, and quiet. We would definitely recommend this hotel. It was very convenient to a restaurant next door. Finding it from the interstate was a challenge but we eventually did manage to do so.

Staff was extremely racist towards black. Cost was $130 a night they put me at farthest room at back; skipped over me at checkout + call cops to arrest me when I called them out on their racist behavior. I'm prior military. Do not support them

Checked in and got into our room. First impression was that I had just been taken. Paid over $180 for a tiny, musty room with bedding and decor from the early eighties. The a/c switch somewhat worked, it had an a/c and a fan setting as the switch was broken and did not allow for a/c high or a/c low. The bathroom was equally tiny. With all of that said, the room was clean and neat. The breakfast was the highlight of our brief stay, but did not make-up for the excessive price of the room. I would not recommend this hotel/motel for the price.

We've stayed here a few times over the last five years but never again. Recently our first room reeked with a musty smell and had mildewed shower curtains. So they moved us to a clean room, which smelled good for a few hours and then it too smelled. And if you search reviews for musty or smell, you'll see LOTS of people with the same problem. Maybe it's in their air conditioner filters or in the carpets but they obviously can't fix it. Lots of other hotels around!

We have stayed at this BW several times. It is a very clean and friendly hotel. Staff definitely works to make your stay comfortable. We will definitely stay again next yr. It is affordable and close to our daughters. Very convenient.

I ad a very nice room for a reasonably priced hotel. Two double beds. Plenty of USB ports and electrical outlets. AC / heat worked well and was quiet. TV was nice flat screen. Bathroom and shower was also nice. Breakfast was OK for a hotel breakfast. staff were all very nice and accommodating.

First but not the last time we will stay here. We travel to Carlisle several times a year. The price range was something we could handle, customer service was outstanding, beds extremely comfortable, rooms very clean, breakfast was good. Also right off the turnpike

Arrived Late at Night and Alone, in a Rain Storm. Fortunately "Belma" was on the Front Desk!!! She was very Kind, and Arranged a Room for me, Promptly. As I spoke of my Planned Itinerary for the Next Day, she Helped me Orient and find the Best Routes to my Destinations. She was Wonderful, Insightful and Very Helpful!!! The Room was Excellent, Clean and Quiet!! Breakfast the Next Morning was Most Excellent. I Recommend this Facility for Everyone!!!

The rooms are clean and quiet. I requested extra pillows to support my splinted arm during the night and was told they had no extra pillows. That just doesn't seem at all reasonable. "included" Breakfast is meh. Go to Middlesex Diner a few miles down the road for an excellent meal instead.

Carpet very humid feel water troughout my sorks, but the hotel is quiet, coffee 24 hre into the lobby, a good restaurant just behind the parking, the buffet on the morning is very good. My deception is that i have not paid what the person at the reception told me. He told me that i will paid the same price as my brother in law and he has made a reservation for 2019 since my brother in law didn`t know he was doing that to get price at 69.99$.

Our family stayed here for one night during a road trip. Good stay, nothing fancy, but meets expectations and was a pleasant stay. Good staff, good breakfast, clean rooms. We did not use the outdoor pool but it looked clean.

Very clean hotel with convenient turnpike access. Comfortable and quiet room.Good hot breakfast, eggs, bacon, waffles. Even waffle toppings and chocolate milk! Exercise room had newer equipment. Friendly staff!

I know you get what you pay for in life, but this was a little too much on the cheap side. My family stayed there on 8/21 as a stop over on our drive home from vacation. The hotel looks nice from the outside and the lobby is nice, people are friendly... But the rooms are old and in poor quality. The first room we checked into had a broken desk (pictures attached). The staff was nice and gave us another room right away, but that one had a broken chain in the toilet and would not flush. It was fixed easy by me and a paperclip, but still it was another issue. The chair was stained (pictures included) and the beds are lumpy. But perhaps the worst part is the TV uses satellite, not cable. So when the weather is poor and you are stuck in your room (like for us) we had no TV! Also, to round out the issues, half of the USB charging ports were not working. On the plus side, the location is easy to get to off the highway, the Wi-Fi is strong and easy to log onto, and the breakfast is good. Overall this is an old hotel that is clean and clearly trying to be nice place to stay, but it is just not there yet.

Very nice rooms, the folks that work there were VERY nice to all of us. I will be staying here on my next trip. We had a car trouble, and the staff was very helpful to help us to get thing back on track. The room was very clean, And the price I paid outstanding.

This was a really great hotel and we would stay at again. It was small and not very busy. Our room was clean and comfortable. The breakfast was really good and there were a lot of choices. We didn't use the outdoor pool, but it was smaller, deepest was 4'8", and clean.

The front desk and lobby made a good impression. They were clean and the staff was very pleasant. The room was small but clean. The mattress was very soft, not to my liking. All in all not a bad place for the price.

We stayed here on our way to Philly. It was a nice hotel with clean rooms. They front desk girl was friendly and polite. They have an outdoor pool, which is a little small but did it's job on a hot afternoon. The beds were comfortable and we slept well. The halls were quiet and there wasn't any noise from the road either. Many places to eat near by and a few within walking distance. Breakfast was just your average hotel breakfast with a few hot foods and cereal. We would stay here again.

This hotel was fine, but not much more. Maybe for the area, it works well, but I did not feel the value was there. Breakfast was better than a continental, but quite simple compared with others. Location is easy to access, but watch out for the Berm of Death at the exit - not the hotel's fault, but scary that you can't see traffic coming from the left as you exit.

We stayed here in March, on our way to Florida from Canada. We enjoyed our stay, the room was clean, spacious, and close to the lobby. It was quiet and the breakfast was good. We were impressed and stayed here again on our way home in April. The lady at reception is super friendly and helpful, but other than that, the second stay was a very different experience. The room was far away from the lobby, it was not as clean, the fridge was completely frosted up and needed to be defrosted, and there was a barking dog in one of the rooms near us.

We usually stay at Hampton Inns when travelling south (and returning) from Ottawa to South Carolina, We decided to try this Best Western, less expensive than the standard Hampton Inn rate. It was not a nice as Hampton Inns, but it was fine. This is an older property, but rooms have been updated. Staff were pleasant and efficient. Breakfast was not quite as good as Hampton Inns, but was adequate, some fresh fruit, yogurt, cereal, eggs, waffles, various muffins, etc. It is located about five minutes off the I-81.

If your traveling in Interstate 81 this is the place to stop. Close to the interstate. The staff is very friendly and informative about the area. Rooms have refrigerator and microwaves if you pack your own food to heat up or make popcorn. There are paper plates, utensils and napkins in the lobby. . The also have a variety of take out menus which delivery right to your room. Rooms are clean and beds are very comfortable. Breakfast which is included is good. Fresh make your own waffles and pancakes. Cereal, muffins,yogurt with toppings. Coffee which is good and an assortment of juices.

Excellent place to stay. We were travelling thru Pennsylvania on the turn pike and this was an easy off/easy on location. We typically stay at Best Westerns whenever we are traveling. Would highly recommend

We were traveling thru PA, en route to Reading. This was a nice place to stop for the night. We used BW points for a free night in a two queen bed room. We preferred a King Bed room, but, when using points, our only choice was a room with two queens, I guess. The hotel is an older one, but with various small upgrades throughout the place. Our room was more of the same. A nice wide TV stand in the room with a granite top, comfy bed, and a nice hot shower with good water pressure. Parking seemed a little limited, as we had to park around the building from our room, though.

My daughter and I needed lots of outlets for all our electronic devices and BW provided that. The WIFI worked without cutting out. The room was clean and well kept. Breakfast was really nice. We enjoyed our stay will recommend this hotel.

We came late and our King-sized bed was reserved and waiting for us. The front desk was very welcoming and our pup was pleased to have a quiet corner in which to sleep! Breakfast was good and check-out easy.

We stayed here over night on our way to Myrtle Beach and this hotel worked just fine. The price was right and the location worked for us. They have a good continental breakfast, that helped get us on the road to continue on to our next location.

The rooms here were larger than most Best Westerns we have stayed at. The hallways were not as “newer looking” but friendly staff and great deal overall. Would definitely stay again if passing through.

We have stayed at this hotel before and always found it to be a clean and friendly place. The hotel staff always greeted us with a smile. The room was clean and comfortable, no issued with the internet or beds, the shower had nice hot water and the breakfast was completely satisfactory. No issues here! And it was easy off/easy on to the highway.

The best Hotel in Carlisle. Clean rooms, Excellent and very friendly people in reception. It is also very convenient as far as for the location of the Hotel. Reasonable price also. Breakfast nice. overall very good. I would recommend to everyone.

We have stayed at this Best Western several times over the years and will continue to do so as long as it continues to be a good value. It is located in a nice Quiet area and has a nice area for walking pets

Our stay at the Carlisle Best Western was very enjoyable. The staff was very help, especially the woman who checked us in. She went out of her way to ensure we had a room that suited our needs. We were very impresses with the level of care shown to us and would not hesitate to stay at this hotel again.

We can recommend this very good hotel to any traveler. They could have more choices for breakfast. It is near the I-81 and it is easy to find. This was the second year we stayed here. We intend to continue coming here in future years as well.

On our way to Florida from Canada, it is a good location for a stop over after a good day's drive. It is located reasonably close to Interstate I-81 in a quiet location. A family restaurant is right next door, so it is very practical not to have to drive to go to a restaurant. Personnel very friendly and helpful.

Interesting. One floor hotel. You are guaranteed no one above you. Off interstate so nice and quiet, The beds are good and comfy. Smelled like smoke in hallway. Wish people would STOP smoking in non smoking hotels. But the room was fine. Walking distance to good restaurant.

Another great budget hotel in Carlisle. Third time I visited my daughter at College and all hotels have been great. I was worry about this Best Western because of the low price and some reviews, but ended up being a great clean and comfortable stay. The other two hotels had better breakfast and facilities but if you want to save few bucks, this hotel is fine.

We have stayed here 10 times while at various Car Collector Events at Hershey & Carlisle PA. Great location, with many high quality Restaurants near by. Great rooms space and super quiet given the high traffic volume near by.

Amenities were great. Breakfast was excellent! Parking was close to our room. The atmosphere and environment was very pleasant and welcoming. Rooms were very clean and so quiet. Staff was very knowledgeable and friendly. The only thing I did not like was the strong smell of air fresher or something they cleaned with since I have allergies. The smell was a bit overwhelming!!

Enough to make me LOOK for BW on the road from now on. The room and the friendly and knowledgeable staff were sincere in their desire to make my stay pleasant and well worth the reasonable price I paid for the room.

Excellent hotel I stayed there the wed heading to Ohio and check back in on my way home from Ohio on Sunday I would definitely stay there again with my family.. breakfast started on time at 630 allowing us to get back on the road early

I have stayed here often, over the last 3 years. It was never fantastic , but clean and comfortable, at a reasonable rate. This visit I was given a room in the building by the pool.when I entered room smelled like mold. Turned ac on and hoped for the best. Availability in town was slim, so I felt I'd deal with it. Asked for no smoking king when I made reservations. Room had 2 double beds. Carpet was filthy,worn and stained everywhere. A sitting chair was full of stains, and a white desk chair was scribbled on with ink pen. Lighting is horrible. Some sort of energy saving switches that blink all night. Room is dark and dingy. I assume I was given this room for one of 2 reasons. A,I HAD A DOG. B, I PAID WITH CLC LODGING, AS THE RATES WERE HIGH THAT WEEKEND. When I made this reservation, I was driving there, the man on the phone was short tempered and rude. He spoke poor english, and seemed put out that I couldn't understand him. That being said there is really no excuse for rude or the horrible room I received. This is not Best western standards. I was in town for 2 nights , it had been my intention to stay both . Moved to new red roof inn. It's beautiful. Rooms are spotless and much better rate. I advise visitors to check room first. The common response to bad room comments, is why didn't you notify the desk? My response to that is check your property, no excuse for the shape of room. See pictures I took

This room had a refrigerator that had high pitch whine to it every time it recycled. No turning it off or unplugging it . The bed was excellent but who can sleep with the noise. Micro wave was not plugged in . Couldn't find socket. No table lamp on one side of bed. Stains on carpet. Good shower.

Staff was friendly and courteous. Breakfast was plentiful. I would recommend this hotel if anyone was going to the chocolate factory it is only 35 min away. I didn't it use the fitness area but it was also tidy.

Just stayed there overnight, but convenient location and hotel is good condition, with breakfast, wifi, etc. (did not use the pool but looked like nice pool area). Plenty of room and comfortable. Includes fridge & microwave.

I am a Rewards Member and have stayed at many Best Western properties. This property was not one of the better ones. The employee checking me in was not the friendliest or very helpful. The property had a lot of broken glass in the parking lot and a strong smell of marijuana in the hallway.

Used a highway guide coupon and got a great deal.Ben at front desk was very helpful.Room was clean and bed was very comfortable.We would stay here again.It is a single story hotel which makes access very easy.

Good night sleep on a very comfortable bed. Only drawback is an outdoor pool. Nothing for little ones to do after long day of travel. Best Western calls Breakfast Continental, but I disagree eggs, sausage bread, bagels ,english muffins, different pastries as well as yogurts and fruit. I've received less at a comfort inn than here. Very Satisfying.

The hotel was beautiful, and a great value. The young man at check in even suggested a nearby restaurant. However, when reviewing my credit card, I was charged an additional $20! When I called they said it was because there were (2) pillows missing, and we were charged for them! They reversed the charges, but I was highly insulted! I think more should have been done!

Expensive for the poor amenities which they do not offer. Food was cold and bland. Bathroom door tilted broke The staff was helpful however they did not make an effort to discount the stay insisting that they only had suites. Nonetheless the sleep and quietness was excellent.

The energy efficent lights are annoying as can be. Rooms are clean with comfortable beds. Friendly and accommodating staff. Microwave and minifridge in room. Outdoor pool. Excellent breakfast selections.

Myself and a group have stayed at this motel at an annual event since it first opened ,We have always enjoyed this motel . we had not attended the event for about 4 years and were pleasantly surprised with the renovations . Over all a great place to stay !

I travel for work and stay in a lot of hotels. This is a very nice hotel. The staff is friendly, the rooms are clean, fridge and microwave in the room, and the beds are nice and soft. My only complaint would be the lights that are motion activated or on timers. I get they want to save energy but I got up in the middle of the night to use the restroom and couldn't turn on the light on the bedside table. You have to walk over to the door and tap the button to make it work. The bathroom light and the sink light are on timers and there was only one light that would stay on in the room. Hope you like it dark. It's not really an inconvenience but sure is annoying.

Hotel was sufficient for what I needed but not something I would reccommend for the frequesnt traveler. Price on TripAdvisor said $66 and we were charged the AAA rate of $89. we showed the desk clerk the dvertised price but that was of no benefit.

Well, we arrived late, check in wasn't bad, parking took a while to find. It was a large room and nice and clean. Breakfast was the usual continental. My big issue was the motion sensor in the bathroom for the two lights and fan. I could not figure out to make the light and fan stay off, believe me, I tried. A middle of the night visit to bathroom was eye opening and startling, to say the least. Other than that it was a solid 3 to 4 stars, the noise level from the hall was high, and that would be the only reason I would not give it 4 stars.

The Map Quest directions to this motel were not accurate, so I had to stop and call. The young lady on the front desk was helpful and friendly and directed us to the site. The stay was not bad, but they do need to provide more lighting for the rooms. Ours was like a cave. When I spoke with the same young female clerk about this, she said that the motel planned to purchase new lamps. Okay for future guests, but we did not receive any discount for the deficiency. Breakfast was okay, nothing special. I also learned that Best Western is very animal friendly. Therefore, if you do not like dogs, book with another chain.

Clean bed and a shower is all we needed. That's all we got with a little breakfast and wifi. Nothing wrong. It was fine. Everything worked as expected. The place is 1 floor and huge from end to end. Not bad.

I always stay at this Best Western and I have NO complaints and always leave relaxed feeling like new! The entire staff was very eager to help out with all my needs and housekeeping was nice enough to get my ice bucket filled being that I am handicap and wasn't able to walk the distance where the ice machine was located. Excellent customer service!

Hotel needs new staff and lots of work. My room had several broken items that were repeatedly brought to the front desks attention but were quickly dismissed with no resolution. It took me three days to finally get my room switched to a better room where everything was working. The morning staff are a bunch of zombies that have been trained as vegans!!! There is one person who maintains the breakfast area and she will literally make like 15 trips back and forth to the kitchen to refill one item.......for example, they ran out of sausage links, so she literally went back to the kitchen and heated up like 2 links at a time until she could catch up!!!!!!! She made about 18 trips before she finally started to stash up some extras for the next wave of people!!!! Why don't they just hear up like 20 at a time and bring them out?!?!?!? The fitness center in the hotel is a joke!

On a vacation trip. Room was clean and the service excellent. Can recommend this property unconditionally, We'd visited Gettysburgh and planned to drive PA11 to learn about the Cumberland Valley. Great place.

It's a typical Best Western, you know, the no frills type motel. Stayed here for the first time and it was okay and not that I expected it, it didn't exceed my expectations. However, I would consider staying here again if I had to.

Read some goos reviews on this hotel so i decided to give it a shot. I went for the GM nationals june 23 -25th. The room that I was in had a funky odor. Also there was a stain on the blanket on the bed and also a stain on a towel. It felt so scuzzy that my mom and I decided not to stay the 2nd night. We came from long island ny which is 5 hrs away and we did the trip there and back in 1 day because of it. The pillows were terrible and the bed was not comfortable at all. Walls seemed thin because you can hear everything. Such a terrible experience. I will say this, the hotel is refunding my money for the 2nd night that I did not stay. I just had to pay a $20 fee for a late check out which I didn't mind. Again, just talking about my personal experience. Thank you.

This hotel is affordable and well located for our trip to Carlisle. The staff is great. It is located in walking distance to a restaurant and right off the turnpike. The breakfast is well maintained and the hotel in general is clean.

Poor service and run down. That's the only thing we could say. We made a reservation for 2 queen size beds and confirmed the reservation the day before we went there. When we got there a little early, we were told the room was not ready yet. We came back and were given a room with 1 king size bed. When we asked to get the room we really booked, we were told by the general manager to read the fine print and that they can change our reservation without notice. After some back and forth, the only option we were given was to either go somewhere else or take their offer. We were dumbfounded because we were getting this treatment from a general manager. In the end, we ended up going across the street to the Holiday Inn. The pictures are deceptive and the rude treatment put the cherry on top of our mother's day weekend. Stay elsewhere and avoid this place.

20 years of holiday inn and the removed all my points earned for non activity,had been ill for a year this was my first trip since being ill and having had the point issue thought it time to change,and glad I am all so far for the most part very helpful from best western except for one desk clerk who seemed to not want to be bothered

Great place, nice people and nice atmosphere. Breakfast is also good. Rooms are clean. Quiet place to stay. Beautiful place to stay.Recommended for everyone. Has also a outdoor pool. Overall very satisfying.

This was my 2nd stay here, making the trek back from vacation in South Carolina to Maine. Safe, quiet, comfortable, just right. I travel with dogs and there's plenty of good space to walk around the grounds with them.

Stayed here twice; 1st room faced back of building & it was great. Price on a Thursday night reasonable. 2nd stay's room faced the front of motel & light from entrance came up thru the valance & lit up room. making sleep difficult. 2nd stay was a Monday night & less affordable. Between the 2 nights, I rate this BW a 'good.'

Stayed here on our way home from Florida. The hotel is on the outside of Carlisle. The room was clean but had problems with TV. Someone had to come to the room. We were given a coupon for restaurant next door. Don't bother. Nothing was appealing about this place. Large and cold looking with food the same way. Hotel is a fair value.

We often stay at this Best Western on the way to see family. The friendly caring stall always go out of their way to great you and ensure your visit satisfaction. A wonderful experience. They have recently upgrade their furniture in the guest rooms. While there are not many frills what they offer is delivered with a friendly smile.

We enjoyed a lovely comfortable stay at Best Western Carlisle on our way to Florida. The room was very clean and we were so happy to be upgraded to a room with whirlpool tub. After being on the road for 9 hours, it was relaxing to sit and soak for a while. We would highly recommend them as a good place to stay.

clean, convenient. good value for the money. lighting poor, no nightstand or light on right hand side of bed. one annoying thing when I reported that the toaster was not working, he took so long to come over & fix it that we gave up on the bagels & ate something else. that instance was blatantly poor customer service.

Very good location near I81 and Penn turnpike. Busy local road network but hotel is set well back and noise was not an issue. One night stopover on a road trip returning from FL. Good choice, clean comfortable and secure. Signage is always subject to local zoning rules. This hotel property is set back from the road and not readily identifiable on a dark night especially after a tiring day of driving. Tip, there is a brightly lit motel6 sign out at the edge of the road and the best western property is set back behind theirs. Simply turn at the Motel6 and you can see the Best Western behind and slightly below road elevation.

We had to stay here at the last minute when the BW up the interstate lost power in a wind storm. Did not know what to expect. But turned out to be more than acceptable. Convenient to restaurants and to the interstates. Lots of semi trucks moving through town. Just one floor to the building. Front desk helpful. Room had minifridge and microwave. Bathroom had fan. Clean spacious room with a king bed. 4 pillows on the bed. Would like to have electric outlets on the bed lamps.

The nicest BW I've stayed in. Friendly front desk. Indoor hallways, clean, and quiet. The room was spacious and everything was well kept up. We felt safe staying here. We are a couple over 69 and this was important to us. Good breakfast.

We stayed here for one night on our way to Pittsburgh. The check in was quick and easy and the girl behind the desk was very friendly. We were given a room on the first floor. The hallway had a musty smell to it, but the room was clean and did not smell. It was very quiet at night and we had no problems during out stay.

My daughter and I had been driving for several hours and ended up with a flat tire. After getting the spare put on, we were exhausted. We decided to stay at this hotel for the night. The young man who checked us in was not very friendly at all. NEVER smiled! When we told him about our flat tire and we were exhausted, he never even acknowledged that we were even talking! He had very little to say...kind of using as few words in a sentence as possible. I will say this though...he started at $89 but he ended up going down to $79. That actually was the price advertised on my Google Maps. I was happy that he saved me $10 though. The room was clean and comfortable although the beds outer edges were hard. Once laying down though, it was comfortable. The phone did not work either. We were there only 1 night so we didn't care too much.

Great place to stay for a night or so. Handy to the Turnpike but not so close as to interfere with a good night's sleep. Great Breakfast. Didn't used the outdoor pool. Clean rooms with very comfortable beds. Even let us park our motorcycles under the roof out front for the night and kept an eye on them for us.

This is a clean hotel in a quiet area conveniently located off the Pa. turnpike.The beds were comfortable. The rooms were clean. The staff was very friendly and accommodating. It's a good place to stay for a quick overnight. The room rate was a fair price. I definitely recommend this hotel.

I couldn't find any rooms in the area and ended up at this hotel. Honestly, my expectations weren't high - I was hoping to be able to sleep without too many problems. Belma at the service desk was incredible. She was positive and upbeat with a great recommendation for a place to eat. She made my stay excellent. If I stay at a Best Western in the future it is due to her attitude.

I never write reviews but I had to give my genuine thanks to Nimesh who helped me with a reservation problem. He was working the front desk and was so kind to me. He was pleasant and accommodating. He was patient while I was on the phone with the booking site, which helped since I had been driving for hours and couldn't think straight. I would have never solved the problem without his help. He is a great asset to Best Western. I work with the public so I know a professional when I see one! The room was fine and a decent price. But the employees is what makes this place get 5 stars.

I chose Best Western in Carlisle because it was the only one close to where we wanted to visit that had a jacuzzi tub, but I was disappointed in the room.The tv too small and the way it was positioned hurt your neck to watch. Breakfast was so so. The staff was great, very friendly and helpful, but probably wouldn't stay there again.

very pleasant stay, check in staff, housekeeping, breakfast, was very nice, close to fairgrounds, restaurants and fast food. access to the entry could be a little more visible from the road. Pre-booked for next year already. Would definitely recommend to friends.

The staff at check in was not very friendly. I was trying to ask a question and he ignored it. My husband also had a question which was not answered. We missed our continental breakfast because the front desk person didn't answer that question - I noticed the sign on the wall with the time of breakfast at checkout, but not when we were checking in because we were just too tired. If the staff was attentive enough to answer our questions, we would have been able to take advantage of the complementary breakfast. The room was also not very clean. The toilet seat looked like they cleaned it with dirty water. The bathtub also looked dirty. They could have done a better job vacuuming the room as well. We found dog or cat food pieces in the non-pet friendly room. The fire alarm also went off for quite a while, but that they couldn't control - it was a broken pipe and they fixed it. The lady at the checkout was nice. The location was also very decent.

Another nice stay at a Best Western. Understanding from the reviews this is a recent renovation. Bathroom smaller than previous BW, but very adequate. Toilet seat needs to be fixed. Front desk recommended Middlesex Diner and it was delicious. Breakfast buffet was ok. The regular coffee seemed slightly flavored. ??

i stayed in room 114. when we checked in, the woman working the front desk was being mean to customers checking in. when we got to our room, the carpet molding on the walls was coming off.. despite what everyone else says about the beds, they WERE NOT comfortable. just a mattress topper on a crappy bed. the pillows were paper thin. the comforter was rough and scratched me. the food was disgusting and slimey. if i could give 0 stars i would, when we checkd out, a man i assume to be an owner, told us that out room rate was charged to the card and that was the only thing that would hit the card. come to find out, they DOUBLE charged the card and ruined our weekend. id rather sleep in a gutter. DO NOT STAY HERE!!!! DO NOT STAY HERE!!!! DO NOT STAY HERE!!!!

Rooms look remodeled nice clean enjoyed our stay. The swimming pool is the smallest I have ever seen but you did get cool after being in the 97degree hit all day looking at cars. The breakfast was not that great eggs look like pancakes they could improve in that area

Stayed here one night with my daughter when we were visiting colleges. Hotel was very clean, big room. Bathroom was small and somewhat dated but overall a decent place for an overnight stay. This place offers a continental breakfast complimentary. Although we did not have it, it looked good with several options.

We stayed here on our way through. The room was nice and it was clean. The staff were very friendly at check in and out and for the morning breakfast. We would stay here again. The bathrooms are simple tub and toilet with the sinks in the main area. Nothing fancy but we didn't pay for fancy. It was clean and comfortable. We checked in extremely late and the gentlemen on the desk was extremely friendly.

Stayed two nights at the Carlisle Best Western. The hotel was just recently renovated and is in decent shape. The room held two queen beds, a fridge and microwave, and had the usual A/C unit under the window. Beds where clean and comfortable, bathroom was very clean and excellent water pressure and temp. Pool was very clean, also. The free breakfast was the usual fare, but nothing special.

We stayed in a king room with a whirlpool. The room was very clean and had everything that we needed. Breakfast included bacon, eggs, french toast, waffles and much more. Gracie at the front desk was great. We would definitely stay here again.

The digs are very clean, the housekeeping staff are prompt, friendly and do a great job. This house is hound friendly... The desk is helpful, friendly, professional and Smile!! The breakfast is a bit cramp and the fair is a 5.5 on a 10; otherwise like the rest of the hostelers of the venue...

We had a great experience at this hotel. Beds were comfortable, room was clean, lots of breakfast choices and was good. Great access to the fairgrounds for the car show we attended, especially since the office building next door left their exit gate open so cars could take the back way out of the hotel and out to the stop lights rather than trying to make a left hand turn. We enjoyed our stay well enough to book a room for next years' show when we checked out.

This property was tired in both feeling and looks. Honestly, we've stayed in rooms at the budget-oriented Red Roof Inn chain that were more updated - and about half the price. The front-desk associate was apathetic, and this attitude is not in keeping with what we are accustomed to at Best Western. However, the lady responsible for breakfast service was quite proactive and friendly; she is the reason we gave the property the 3rd star. Perhaps this property should promote her to front desk manager; she could teach the others a thing or two about proper customer service.

They didn't have any double bed rooms left so they brought in a very old cot which needed three layers of blankets to not feel the coils in it. We had an air mattress for one child but our third had to sleep on the floor. Breakfast was good.

I enjoyed the hostess, the room, and the ease of the location to what I had to do. The breakfast needs some help to make sure there are more sanitary methods for food consumption. The hostess was kind and helpful but don't ask for directions. The room was spacious and clean but dimly lighted. The location was right off the major hi-way(s) and not hard to find. The breakfast needs more sanitary methods of producing food.

The Hotel is correct, and the room was very clean. Off the main road to reach the hotel is a bit confusing, as the is another motel around it and no clear indication of the Best Western. There is no lobby area, but rather the Breakfast area. But overall, for a sleep, the value for the money is very good. Definitely, I would recommend the hotel to friends visiting the area.

We booked this hotel for the price, convience & THE POOL!! We traveled 3 hrs & in all honesty really did book here because they had a pool!!! Saturday evening we returned from dinner with over 3 hours to use the pool facility. When we got back there was a sign "swimming pool closed." My mom then called the front desk to ask and we were told that some decided to use the pool as their personal toilet & they let their child TAKE A CRAP IN THE POOL & it was not going to be for usage for 24+ hours!!! The hotel was booked to capicity & sunday morning breakfast was not ready for a hotel FULL of families! They were short staffed & deffinatley not ready for a breakfast crowd with a full hotel!! As a mother, you know your child & most of all when children are swimming the most important & most frequently asked question is " do you have to use the bathroom?!?" NO PARENT UNDER ANY CIRCUMSTANCES SHOULD ALLOW THEIR CHILD IN A PUBLIC SWIMMING POOL IF THEY HAVE NOT USED THE BATHROOM!! As well as knowing when your kid HAS TO GO #2! Its written all over their faces!!! No discount was offered for our inconvience & the hotel was FULL OF FAMILIES with children who would really have loved to take a swim!!!

The rooms were clean the service was great! We arrived at 8 am and asked for an early check in and they accommodated us with no issues. Housekeeping was there early and there were enough towels and wash cloths. Breakfast was good and hot. It was a full breakfast and there was something different everyday. They had coffee and tea 24/7 free of charge. We came back home after our trip and booked for the 4th of July weekend.

For the price, we encountered several problems. When you walk in, the breakfast area is right in plain view in the lobby. Not secluded or a seperate room. Front desk warned that wifi may be hard to get and offered a wire (unfortunately, a wire does not work for tablets. Front desk person was very nice. Our room had a slight musty odor, but was clean. When you sat on toilet seat, you felt like you were going for a ride. Chairs very uncomfortable. Bed was awesome.

We stayed at this motel 3 years ago. Then I would have rated it at best average. The motel has made some very nice upgrades in service and remodeling. The room was very comfortable. The staff was very friendly and helpful. We enjoyed our stay.

4 rooms were booked under one name. It was to be on file that each guest checking in would submit their own credit card to pay for their room. This didn't happen. Also gave you names of each guest checking in and this didn't translate.

Not a bad experience, but not a place I would choose again. It was clean and the breakfast was good. The yard was overgrown which would have been understandable since it had been raining a lot, but it looked like it hadn't been mowed for a lot longer than it had been raining. The bathroom fan kept turning itself on randomly for no reason all night waking us up. The internet was difficult to sign in to and the signal strength was very weak. The people were very nice, but we didn't enjoy our stay.

First - the basics. This hotel is a basic place to stay, nothing more. Nothing fancy. Free wifi and free breakfast. Reasonable price. This facility is older and feels dated. We chose this last minute as we were driving through the area on a long trip. The first thing we noticed was the smell. It smells of overpowering cleaning agent and air freshener trying to overcome the smell of old, musty, and old cigarette. Our room definitely had someone smoking in it recently and we noticed that the moment we walked in the room. We turned on the A/C unit full blast to overcome that, and in the end, it was ok for us. The outside door, although it was supposed to be secure, would come open by yanking hard on it without the need for the key. The beds were comfortable, and the bathroom was at least presentable. Not sure I would go back here. For the price point, I'd bet there are other places that are newer, more modern, and not quite as smelly. PS - the choices for dinner in the immediate area are really limited. So, plan ahead.

We spent one night at this location without time to check the reviews. That was our mistake. Our room was not clean, the CFL light bulbs were low wattage and our room was so dimly lit it was hard to read, one lamp didn't work at all, the fridge was falling apart inside and needed a serious defrosting. The in-room coffee maker had crud in the area where the water is put in. I wouldn't drink anything made in that coffee maker. It's hard to believe that the people who "clean" the rooms don't pick up on these defects. The flat screen TV was tiny. The wifi speed was 750k (DSL) and very slow and spotty. Seriously, DSL???? One step above dial-up!! How cheap can you get. Breakfast was also a disaster. The coffee is made from syrup and was undrinkable. The breakfast offerings were spartan. It is clear that the owner / operator is more concerned about cutting corners than providing a decent experience for their guests. We paid $70 with a travel coupon for a $40 room. Don't stop here, keep driving. If I were Best Western I wouldn't want my name associated with this hotel.

Smell of cigarette in the hallways and rooms. Even though non-smoking now, it allowed smoking through January. Need to change out carpets, bedding, pillows, etc to get rid of the smell. The first room smelled too much so we were moved to a different room on the opposite side of the building. Pillows retained smokey smell. Ew. Shower and tub could have been cleaner. There are so many other hotel and motel options in the area.... I'd go elsewhere next time.

The internet didn't work, the toilet seat was in pieces, the key card didn't work in the outer doors and the TV clicker was ridiculous. You make the call. Oh, the room had an echo! After a drive of 600 miles I was so tired that I just went to sleep. I expected more from a hotel chain of this size but I was sadly disappointed.

staff was very friendly & pleasant. will definitely stay here again & recommend to others. hunter & gracie were very helplful. was very pleased with appearance & cleanliness of this facility. thank you!!!

the surprise was on me . the exterior said older and dated, not unkempt just older. Price was a first a little high , I thought. However the lobby was immaculate , I was greeted warmly and with courtesy . the room was updated and well equipped, very clean , quiet, and best of all the beds were the most comfortable I had sleep on in months of travel.

This hotel was a late choice on our recent road trip. While the hotel is very average, I must say that they people were very nice. A young lady named Belma greeted us and made our late night check in move smoothly. The next morning the staff was very helpful and asked to assist us several times. Again, the property is older, but we got to stay on the first floor close to the lobby and it went well.

After a horrible stay last year on this same trip home to Maine from Georgia at the Chambersburg BW, the Carlisle BW was truly a breath of fresh air. In Chambersburg, despite all of the rooms in the wing I was in being labeled non-smoking, the hallway, room, linens, everything was saturated with cigarette odor. Carlisle was completely pleasant. We even got lucky with our timing and walked in as they were putting out a plate of warm cookies. I travel with my dogs and there was plenty of room to walk around with them and conveniently placed trash cans, both of which were lacking in Chambersburg. Very pleased to have found this location, I'll be back.

All good. Quiet, good night sleep. Staff helpful and pleasant. Free breakfast normal. But the motion sensors have issues. The fan and lights good on in the middle of the night. Good brand. FYI many restaurants have no booze.

General condition, breakfast bar, and service were fine---except the toilet was plugged when we first used it--(we did nothing to plug it) and when we called for assistance, the front dest clerk came down and handed us plastic gloves and a plunger to clear it ourselves. Sure, we do it if it happens at home, but I would expect correcting the problem to be part of the service.

Helpfull staff. No complaints. Would stay here in the future. Room was very clean and in good condition. I was traveling with a pet and usually pet rooms are not the best. I did not find this at this motel.

Staff was very friendly. Key cards kept deactivating and side door locks were not working. Close to main roads. Used to be smoking and still has a little odor of smoke. Breakfast was good. Was very quiet. Not bad for the price.

excellent room for the rate missed the breakfast because of early departure , however Grab and Go bag was a nice feature. your particular location behind a Motel 6 coupled with no sign at the road is unfortunate

Very nice hotel but in an area Exit 52B off I-81 which has almost no nice restaurants that serve alcohol.After a long drive, we were looking forward to a glass of wine with our meal - no luck. And the area of the hotel is devoid of grocery stores, etc.

This hotel is very nice, clean and awesome comfortable beds. Hotel staff are great. The staff were very helpful providing useful information on local places to eat. I would recommend this hotel to anyone staying in the area.

Clean, comfortable, quiet, no problems. Easy access from Interstate 81 (about a mile) . Toilet and tub/shower appeared to be new. A typical Best Western experience (I usually choose BW because I've never had a bad experience with them).

Came to the area for the holidays. Was so nice to see that the friendly service there is nice. Working on the holidays and the nicest desk clerk that i have ever came across was there. Ive been traveling for almost 30 years and Hunter was so nice ! Been here before and the short guy was very monotone and rude. Hunter proceeded in Wishing us a Merry Christmas. Just so warming . Best beds we have stayed in. Breakfast was very nice ! Loved our stay , planning to do this again next year as well , Merry Christmas Hunter and Hotel Best Western

Quick checkin-in. The beds were extremely comfortable and staff was really nice. The bathroom looked updated and it was pretty quiet (stayed on a Tuesday night). Breakfast was okay (bagels, cereal, sausage & eggs). Everyone was extremely friendly! Price was the lowest in the area for what you got. Very pleased!

Limited truck parking and tight to get into. From I81 take ex52b hwy 11s. Pass I70 exit, cross under I70 and take an immediate left. There behind motel 6 and share the same driveway but it's real tight with a big truck. They take corporate lodging card. The only problem was the room phone didn't work and was never fixed.

We were looking for a nice place to stay the night, not too expansive but where the bedding is good cause we like to sleep comfortably. We were very satisfied with our choice of this Best Western in Carlisle, a quiet place, not noisy, with employees very nice . We recommend this hotel warmly.

My husband and I travel a lot for business, so we were use to the Carlisle/ Harrisburg area. Been to many of other hotels in this area but decided to stop here at Best Western. Check in was phenomenal. The service desk clerk was super nice! He gave us his opinions on where at to eat , helped us find where we were going and all while being so nice to us ! Out of staying in this area , Hunter made this stay feel like we have been staying there every time we were in this area. In lack there of , the night guy was so rude , asking him about our points and him replying , go online and check them. Overall , the service here is AMAZING ! We would definitely stay here again because of the service provided to us that day !!! Thanks Again

This hotel seemed clean, however, we had to change rooms twice due to lack of hot water. One room had a cracked/jagged tank cover, another room had a GROSS tub! The "non-smoking room" smelled of smoke. Luckily, the hotel was not booked solid so we could change rooms TWICE! i do not plan to stay here again!!

Finding the place was a bit more tedious then normal. Prices were okay , priced just right at a little under $100.00 Front desk clerk was amazing , His suggestions were right on with places for dining. Overall , He mad our experience the best it has ever been. Thank you Hunter !

Best budget hotel to stay in Carlisle. 1) Receiving = Good. 2) Ambiance = Good. 3) Room = Good. 4) Amenities = Good. 5) Breakfast = Ok. 6) Gym = Ok. 7) Check out = Good. 8) Parking = Good. 9) Staff = friendly. 10) Location = Just 15 minutes to Harrisburg, PA.

This Best Western was for an overnight stop. The price was right (under $70) and it met our needs. The room was clean and the bed comfortable. The breakfast was marginal but our expectations were low.

I spent two nights and it was a great choice. The room was clean and quiet. I had a room on the back side which might be a perfect choice for a good nights sleep. Breakfast was the usual fare - nothing out of the ordinary. It was fine for a quick bite to start the day. Staff was very nice.

My husband and I stayed there for one night. The bathroom was dirty as well as the jacuzzi. The room are not quiet you can hear everything from other room. Very disappointed. We also left at 6 am and asked for a croissant to go and nothing was available ! Although the pm front desk agent was nice.

The hotel is just under $100 ....So for that money it is a good value. Lots of comforts that are often found in a higher priced place There are premium channels...easy to reach plugs ... Washing machines Comfy bed Good breakfast included Good parking.

Convenient location to visit Dickinson. Room was clean with wifi, small fridge and comfortable beds. Continental breakfast area is small, but adequate. Plenty of breakfast joints nearby. Would definitely recommend for a no-frills motel.

My husband and I were visiting our daughter at Dickinson College for Parent's weekend. We stayed 2 nights. The negative experiences started with check in. We arrived at 2pm and check in was not until 3. We asked if we could check in early and the clerk told us yes, but it would cost 25 dollars extra. I have arrived early at several hotels, and as long as there was a room available, the staff always worked with us and allowed an early check in. When we entered our room, I immediately noticed the mold and mildew in the shower and toilet. The shower was handicapped accessible and there was a slotted bench in it. There was black mold in between all the slots. The toilet had a rim of mildew around the water line, and there was mildew covering the bottom of the seat and the hinges of the seat. We went to the front desk to request another room and had to wait about 5 or ten minutes before anyone came to the desk. The woman did not apologize, but did give us another room. She did not seem concerned at all that a customer just told her that the bathroom was covered in mold. The bathroom in the new room was much cleaner, but not as clean as it should have been. There was mold on the toilet seat hinges and dirt and dust in the corners of the floor. The tv would not turn on, so, again, we went to the front desk which was unattended, again. Finally, a man arrived and came to our room. After fiddling with the tv for a while, he got it to turn on. He had to get a new remote and synch it to the tv. We left for dinner, and when we came back, the tv would not turn on, again. He returned with a different remote and got the tv to work. After he left, we noticed that the volume on the remote did not work. We could barely here the tv. It was not worth it to us to have to track someone down and have him in our room for a third time. The following morning we missed breakfast. We arrived at 9:15, and someone was cleaning it up. Their literature states that breakfast is served until 9:30.(in my opinion, 9:30 is very early, especially for the weekends) The hotel looked freshly painted with new carpet, but there was a weird odor, especially in the hallways. I didn't expect anything great for the price, but cleanliness and a friendly and hospitable attitude from the staff would have been greatly appreciated. I got the feeling that the staff was comprised of family members who were not concerned in the slightest about keeping their customers satisfied.

This is a repeat location for us whenever we travel on the PA Turnpike I-76. We always try to time our travel so we can spend the night in Carlisle's Best Western Hotel. The rooms are comfortable and clean; the microwave, frig and coffee maker are great amenities, and the table and chairs in the room are appreciated. The hot breakfast is a real treat and the breakfast room is kept well stocked by the attentive staff. The desk clerk has without exception been pleasant and helpful. We think it is a great place to stay. It is an easy on/off from the highway.

What a charming Hotel that sits off the toll turnpike. We just happen to be going threw town the same time a car show was there. the price was cheaper for two than the hotel in front of it. The hotel 6 was gouging people because the car show was in town and The Best Western front desk was so friendly and was so much cheaper with a Breakfast. The beds were clean, plenty of towels, and cold air conditioning. That next morning breakfast was hot and smelled so good. First time I ever ate a waffle. so many things to choose from at Breakfast . Next time we pass that way we will stop in again.