Best Western Heritage Inn & Suites, Broussard

We stayed in the 326, best room they had, king suite and was not impressed at all. First the floor was sticky with something, look like jam. We saw a cleaning lady and asked if it could be mopped please, she did to the area sticky. I when walked around the rest if the floor and it turned my feet black! I at that time cleaned the floor myself with a white towel, was all black, so the floor was NOT mopped. I went to use the microwave and it was dirty with cheese spots. At that point I was check the sheets, CHANGE THE SHEETS!! I got new sheets, didn't trust who cleaned this room and they were very wrinkled. Bed was comfortable, AC had issues, could not turn up, only down, we reset it 5 times to get it to work, we were freezing until then. The AC is broken in that room. When I took a shower, the shower pan was also full of dust bunnies and little slimmy, not good, had to clean that to. Not happy with how this type of room is cleaned.. Breakfast was, watery spongy eggs, frozen spongy sausage, hard boiled eggs, waffles, peach only yogurt, old bananas( next day new ones), cereals, bagels, toast, a pastry, cranberry juice, orange juice, coffee. On the last day the elevator went out, next morning still out, had to walk luggage down 3 flights and the front desk said she had no idea it was out... Will not stay here again, dont trust how they truly clean the rooms, I suggest YOU change the sheets when get to your room at least! I find this an issue with a many hotels lately 😕

We spent a few days there and experienced a lot of positives. 1) all of the desk staff were super friendly and customer oriented ! They consistently called me by my first name! 2) Room was very clean, bed and pillows comfy,AC worked great 3) breakfast was average with plenty of coffee , scrambled eggs and sausage in the warmer , fresh fruit , multiple juices on tap, yogurt in the fridge etc.4) 20 minute drive to the Tabasco plant and Jungle Gardens on Avery Island ( highly recommend if you have half 1/2 day to kill.) The only negative is the hotel is maybe 100 yards from Highway 90 and as a result it's quite noisy. If you're a hard sleeper or don't mind wearing ear plugs then it may not be a problem. Thank you again to the staff for a job well done !

This is a new property and is in good condition. The staff tried to be accommodating and breakfast was well presented. We had been advised that this hotel was three or four minutes south of Lafayette. It is actually 15 miles away and a challenge to find. This added 30 miles to our trip and was frustrating at the end of it at the end of a 12 Hour drive Know where you're going.

Being seniors we love the place being clean and quiet.There was lots of offering for breakfast. We encountered a little problem for the head light and they solved it in few minutes.The only thing to be improved is the cleaning of the swimming pool.

We have had way better stays at Bestwesterns in Texas. The one at Broussard, LA was not pleasant at all. Customer service-rude, breakfast (same everyday) and lack of clean towels-lack of them.. made it unpleasant. I recommended it, so I'm sorry I did.

Clearly an hotel in transition. The reception lobby and the public areas were a building site (admittedly a tidy one), and the rooms were clearly being upgraded. So, the good - clean, comfy bed, A/C worked fine, shower worked well and overall a reasonable price in the scheme of things. The not so good - check in was chaotic! One staff member appeared to be the only person on duty. Rooms were not ready (at 6PM, really!), other guests were complaining about missing towels etc. My room was ready but when I showered in the morning I discovered there was no shower gel in the holder. More strangely there was not a single chair in the room! One more good point I guess - but frustrating at the time - the room next to mine was apparently inhabited by someone who wanted to live in a music venue - the noise was intolerable in my room and indeed the whole corridor. The receptionist did however deal with it promptly and the music was silenced.

Black mold in our room. Beds are so tall a short person can't get up on it. They would not refund any of our money. Carpet in hall is awful. Evening desk guy was nice. Daytime lady is not helpful. Allowing people to stay in a moldy room is unconscionable.

Stayed here a while some friends with a big family stayed in my house. Very friendly, easy check in, everything was as described. GF you just make up so she brought her own make up removal towels. She brought them back home when we left and disposed of them at home. Who goes to a hotel and wipes off oil base mascara and a ton of pancake mix make up on a hotel towel leaving an indelible stain that cannot be washed out and expects the hotel to pay for it.? Some people are being absolutely ridiculous. The breakfast was great, the coffee was very good and they were right on time having the breakfast ready when they said they would. Will definitely recommend to friends and will stay here when our friends come back and meet our house.