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Best Western Hotel Northwest Lodge, Boise

4.5/5  - basé sur 644 notations.
6989 S Federal Way, 83716-9604, Boise, United States - visualizzare mappa

Approfitta delle eccezionali sistemazioni e delle ottime tariffe di questo hotel di Boise, situato nei pressi della Boise State University, dell'aeroporto municipale di Boise, del Simplot Food Group e molto altro. La missione del Best Western Northwest Lodge è quella di fornire un servizio clienti eccezionale, comode sistemazioni e tariffe convenienti, per rendere indimenticabile il tuo soggiorno in questo hotel di Boise. Ognuna delle spaziose camere di questo hotel BEST WESTERN di Boise è dotata di televisione via cavo/satellite e accesso gratuito a Internet ad alta velocità. Per un maggior confort e relax, potrai iniziare la giornata gustando una colazione all'americana completa gratuita, mentre la sera potrai approfittare di un rinfresco gratuito con biscotti e latte. Gli altri servizi che rappresentano il valore aggiunto di questo hotel nei pressi della Boise State University comprendo anche accesso Wi-Fi a Internet gratuito, piscina interna, palestra, idromassaggio, servizi business, strutture per meeting e conferenze e servizio di navetta gratuita da e per l'aeroporto municipale di Boise che si trova a meno di 8 chilometri circa. In questo Best Western di Boise sono ammessi anche gli animali domestici. Chi è in viaggio per turismo apprezzerà la vicinanza al complesso calcistico Simplot, all'Idaho Ice World, alla Boise State University e al centro commerciale outlet di Boise. chi è in viaggio per affari potrà raggiungere facilmente il centro di Boise, l'edifico del governo di Stato e aziende locali come Micron Technology e Simplot Food Group. Anche Gowen Field e Boise State University si trovano nei pressi del Best Western Northwest Lodge, il luogo ideale in cui soggiornare per visitare familiari e amici che sono in servizio o all'università. Per chi è in viaggio per affari o per turismo, il Best Western Northwest Lodge è il luogo ideale in cui soggiornare. Prenota oggi stesso e risparmia per un soggiorno indimenticabile a Boise. Il nostro personale cordiale non vede è pronto a darti il benvenuto. Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Northwest Lodge

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Navetta aeroporto gratuita
    Navetta aeroporto gratuita
  • Aria condizionata
    Aria condizionata
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 646 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
347
Molto buono
190
Nella media
55
Scarso
31
Pessimo
23
CONSULTARE I PARERI SU
Affari Affari
106
Business Business
74
Da solo Da solo
38
Di coppia Di coppia
124
In coppia In coppia
185
In famiglia In famiglia
251
Viaggio con amici Viaggio con amici
38
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great Experience"

4
13/07/2018

We stayed here for two nights, on our way to and back from Utah. Nice hotel, the only negative would be the noise from the adjacent freeway. Breakfast is decent, clerks are friendly. There is an indoor pool which would be nice in the winter.

"The Worst Air Freshener Ever"

3
11/07/2018

Nice appearing, clean hotel, kind of in the boonies but accessible with a couple food options near by. We had a ground level room that was so doused in a very offensive, strong air freshener. It was like strawberry-meets-floral-meets-alcohol-meets-dirty-feet. It immediately made us feel almost sick! So, I opened the window, and there is a maintenance guy spraying weed killer right outside the window. Holy no. So, breathing the air freshener was the option. Couldn't change rooms since the hotel was booked up. We endured and awoke with sinus issues galore. Whatever. Fine hotel if you don't have chemical sensitivities.

"Good hotel"

4
24/06/2018

This hotel is a pretty good hotel overall. Check in was quick and friendly, room was clean, and location to I-84 was perfect. You can tell they've updated the hotel and in some areas you can see where they need to focus on more updates like the carpet in the halls and stairwell, plus the elevator takes forever so you may as well take the stairs. We all agreed the beds were hard so we didn't end up sleeping great but it's also a matter of preference. They have the typical Best Western breakfast available in the lobby each morning and also do milk and cookies from 8-9 pm which my kids enjoyed. My BIGGEST complaint is how hard it is to find the hotel upon your first arrival. My GPS was almost sending us on a wild goose chase finding it. We decided to use the directions provided in our confirmation email but even then, Hospitality Lane is a little side street next to a Jack in the Box that is easily missed. Once you turn down the little road, you see it tucked back there. I really believe they need to put a Best Western sign out on Federal Way since it lists that as its at address and not Hospitality Lane. Also, when you walk into where the pool is, it is extremely hot in there. My glasses fogged up upon entering and my daughter and I had a hard time breathing in there. Maybe better ventilation would be helpful? Overall, we'd definitely stay here again.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Thank you for taking the time to review our property. I am so very happy to hear that you had such a great experience with us and that you enjoyed your stay. We do apologize that you found our location hard to find and will take this into consideration for future guests. We aim for a wonderful guest experience and hope that we may have another chance to provide you with a stellar experience in the future.

"Wonderful hotel"

5
23/06/2018

My husband and I have stayed at this hotel whenever we have visited our family in Boise. It is a 9-minute drive to our daughter's house and perfectly serves our needs when we go there. Each time our room has been very comfortable (great mattress) and clean, and we have appreciated having the sink outside of the bathroom. Breakfast is always excellent--although we don't eat meat, we have plenty to eat, including yogurt, a variety of cereals, potatoes and eggs. Last week they started to include freshly cut fruits like watermelon and other melon chunks, strawberries, and sliced oranges. Newspapers were available every day. The small pool (with hot tub) was the perfect place to spend the day with family members; the kids loved it. We have very much appreciated how attentive and helpful the staff are--especially Brooke, the general manager, who does everything she can to help make our visit enjoyable. We look forward to our next visit there in a few months.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Thank you for taking the time to review our property. I am so very happy to hear that you had such a great experience with us and that you enjoyed your stay. We are also pleased to hear that you enjoyed our hot breakfast, our new fresh fruit option and that you found your room comfortable. We aim for a wonderful guest experience and your stay was a perfect example of what we strive for. We can not wait to welcome you back to our hotel in the future.

"Great place to stay if your in Boise"

5
14/06/2018

Boise was our first stop on the way to Phoenix from Olympia with our small dog. The room was quiet, the bed was very comfortable and while we didn't use the pool area, it looked very clean. they only have a few pet friendly rooms but the room we stayed in was awesome, the staff was great with Max and they had a great area to walk your dog. We will definitely stay here again on our next trip to Phoenix.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Thank you so much for taking the time to review our property! I am very happy to hear that you had such a pleasant stay, and that you enjoyed your pet friendly room. We can't wait to see you again when you come back to Boise!

"Nice location"

2
08/06/2018

The hotel has been remodeled and is conveniently located to a nearby grocery store, restaurants and major roads. However the beds are very hard and the linens are stiff and scratchy. The rooms still have the single wall a/c units. The girl at the front desk during evening check in was less than friendly on the few encounters that we had with her. We have stayed at other less updated best westerns that had comfortable beds and a welcoming attitude, so this one is a disappointment.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Thank you for taking the time to review our property. We are happy to hear that you found our location convenient to nearby amenities. We do apologize that you did not find our rooms up to standards and will take your comments into consideration for future renovations. We will also talk to our evening staff to ensure they are providing the best possible guest service. We hope that you will give us a chance to serve you again in the future.

"Great looking after remodel but.."

3
08/06/2018

The new look of the Best Western is great! The rooms are spacious and the location of the hotel is great. Some of the staff was unfriendly/unhelpful, but some were kind. The beds weren't soft, but the new renovations make the hotel look very good!

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Thank you so much for taking the time to review our property. We are pleased to hear that you enjoyed your room. We do apologize that you had a bad experience with some of our staff. We will talk to our staff members to ensure they are always providing the best possible guest service. We hope that you will stay with us again in the future.

"Recent trip to Boise"

5
04/06/2018

This was our second time staying at the Best Western Northwest Lodge in Boise. We were again very pleased. The staff is terrific!! The room was large, attractive, and well maintained. The breakfast was very good, both hot & cold foods. The location was very good for us & not far from the Airport. We very much recommend this Hotel!!

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Thank you so much for taking the time to review our property. We are so pleased to hear that you enjoyed your stay with us and that you were pleased with our staff! We are also glad that you enjoyed our hot breakfast as well. Should you find yourself in Boise again we hope that you will choose to stay with us.

"Relaxing Stary"

5
28/05/2018

We really enjoyed our stay at BW and will be returning for another relaxin experience. We enjoyed the cookies & milk time, hot tube, swimming pool and the breakfast was awesome! If you are looking for a quick get away this is one of the best Motels in Boise.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Thank you so much for taking the time to review our property. We are so pleased to hear that you enjoyed your stay with us, and that you liked the cookies and milk that we provide as well as the pool and hot breakfast! We hope that you will stay with us again in the future should you come back to Boise.

"Very peaceful stay"

5
23/05/2018

The bed was very comfortable, and the breakfast bar is excellent! The staff was very friendly and helpful both when I checked in and when I left. Might look at some maintenance, there were some chips taken out of the woodwork in a couple places in my room. Otherwise, very clean, pleasant.

"passing through..."

4
18/05/2018

it was a decent room - large, clean and comfy. beds a bit squishy, if you like that. No ice water for guests (it was out for quite a while). that is such a little thing that makes a difference. Good walking, with sidewalks, etc.

"great experience"

5
16/05/2018

great hotel with exceptional staff the pool was a lot of fun for grandkids (4 and 2) the breakfast included had a great variety easy to access from the freeway and had plenty of food and grocery stores nearby

"Excellent place"

5
12/05/2018

Excellent place to stay. Comfortable beds and nice rooms. They have a shuttle to the airport. Which is actually a cab contracted through the hotel. They have a good breakfast. The staff is super friendly and helpful.

"Great service!!!"

5
08/05/2018

During our stay the air conditioner failed. We called the front desk and two maintenance men showed up to assess.problem. Within 20 minutes a new unit was installed!!! This is our second stay here and we find the staff very friendly and helpful. Highly Recommend.

"outstanding location, quality and staff"

5
07/05/2018

a true vacation location. All staff were amazing. The location is beautiful and serine. Highly recommend this property. Wonderful river walk an new outdoor patio bar with live music was terrific. Rooms were large and beds very comfortable.

"Good Hotel"

4
30/04/2018

This was a very good hotel in a great location for travelers. It has very clean, quiet rooms and attentive staff. I would recommend this hotel to others and they did recognize my BW diamond status which is always appreciated.

"Great Hotel"

5
24/04/2018

Very clean hotel with great customer service. breakfast selection was awesome. The beds were so comfortable which is not normal for hotel beds. The only hard part was finding the hotel. it is set back a little ways off the road and didn't have a big sign.

Best Western N, Front Office Manager at Best Western Northwest Lodge, responded to this review
Dear M9853RLlisag, I would first like to thank you for taking the time to leave us such a positive review about your recent stay with us. We were so pleased to hear that you were able to get a great nights sleep during your stay with us. We are looking into getting a larger sign installed so there is less confusion when finding us at night. Hopefully the next time you find yourself passing through Boise we will have that sign installed and we will have the opportunity to see you again! Safe travels!

"Nice place"

5
23/04/2018

Friendly and clean. The staff was always smiling and helpful. The beds were comfy and the rooms were very clean. The showers were hot and very good flow. The breakfast items were always full and well tended to. I would stay again.

Best Western N, Front Office Manager at Best Western Northwest Lodge, responded to this review
Dear fixitshp, Thank you for taking the time to leave such positive feedback about your recent stay with us. We are so pleased that you were able to enjoy all of the amenities that we have to offer during your quick stay with us. We hope to see you again the next time you find yourself passing through Boise!

"Two April nights $242.04"

5
19/04/2018

Nice clean hotel. Breakfast was fine both days. Front end staff are good and friendly. I was hesitant to make a reservation on the first night as I was undecided about whether I would be in town for two nights. The staff helped me out and it all worked out well. Wifi and TV work well.

Best Western N, Front Office Manager at Best Western Northwest Lodge, responded to this review
Dear Harold W, Thank you for taking the time to leave such positive feedback about your recent stay at the Lodge! We are so pleased to hear that our staff was able to make you feel welcomed and help you out with your reservation. We all know that during travel things can be fairly short term and anything can happen so we are so pleased that we could assist you with those changes. We hope to see you again the next time you find yourself in Boise!

"Convenient location and good breakfast"

5
18/04/2018

We only had a 1 night stay, but were very happy with our stay. Great location and good breakfast. Although we did not get a chance to use the indoor pool and hot tub, it looked very inviting and clean. We normally stay at another BW close to this location, but will choose to stay at this one again next time traveling through the area.

Best Western N, Front Office Manager at Best Western Northwest Lodge, responded to this review
Dear Nugent1, I would first like to thank you for taking the time to leave us such a positive review about your recent stay with us. We are so pleased that you were able to feel comfortable and that our staff was able to accommodate you with any of your needs. We hope that the next time your in town that we are able to welcome you back to Boise and that you will be able to use our pool and hot tub!

"Great Place to hang the spurs up for a night"

5
06/04/2018

Traveling for business is not always the greatest thing in the world but the staff here makes you feel like this hotel is a second home. Very personable and professional, they go above and beyond each and every time! One of the best complimentary breakfasts there is. The location is perfect for those flying into the Boise area and very close to downtown and ohter Idaho ammenities.

Best Western N, Front Office Manager at Best Western Northwest Lodge, responded to this review
Dear Bnilsen2018, Thank you for taking the time to leave us such a great review about your stays at the Lodge! We love having you stay here and we are so happy to hear that we are able to make you feel comfortable and relaxed despite your busy travel days! From all of the staff at the lodge, we look forward to seeing you the next time your in Boise!

"passing through"

5
28/03/2018

very nice place, not easy to find but glad we did. Very friendly and helpful staff. The room was nice, comfortable and clean. The breakfast was good, good selection. We will probably stay here again. thanks

Best Western N, Front Office Manager at Best Western Northwest Lodge, responded to this review
Thank you for taking the time to leave us such a pleasant review. We are so pleased to hear that you were able to enjoy the full hot breakfast that we offer in the morning and that you liked the other amenities that we have to offer. Our front desk staff strives to give superior customer service to each of our guests and we are so happy that they were able to accommodate you. We hope to see you again on your next trip to Boise!

"Immaculate throughout, Awesome staff!"

5
19/03/2018

Cinthia was such a pleasure at check in. The lobby, elevator, parking lot- everything was spotless. Rooms are very large and your television remote control has a cover and is marked "fresh remote". Brooke was wonderfully delightful at check out. How refreshing it is to have all staff on the same page; working towards the same goal, ensuring guest satisfaction and cleanliness. Housekeeping staff was very quiet in the morning, not making extra noise to rise early check outs, which is much appreciated. No complaints! Very clean, friendly and professional staff. I will definitely stay again if in the area. Thank you Cinthia and Brooke!

Best Western N, Front Office Manager at Best Western Northwest Lodge, responded to this review
Dear Anita B, I would first like to thank you for taking the time to leave us such a positive review about your stay at the Lodge! We are so pleased to hear that you were able to enjoy all of our amenities and thanks to our quiet staff that you are your family were able to get a little extra sleep before you were ready to set out for your busy day of travel! We hope to see you again if you ever find yourself in Boise!

"Our home when we visit our children"

5
19/03/2018

My husband and I visit Boise often because our daughter and her family live there. We always stay at this hotel. First of all, the rates are competitive, and we are often given discounts when we stay for several days. We love the breakfast there and are especially impressed with the attendant, Lulu, who is totally on top of replenishing the food when the supply dwindles. The offerings are plentiful, and we always head out for our day's activity very satisfied with what we have eaten. We never have time to take advantage of the pool, the hot tub, and the exercise room, but it is nice to know that they are there should we need them. The rooms are clean and quiet--we have never heard any sound from outside of them. The front desk attendants are friendly and helpful--especially Brooke, the manager. We did have a problem with our room, and the room across the hall was quickly cleaned so that we could move in there with minimal fanfare. We look forward to staying at this Best Western again.

"Beds were horrible"

2
14/03/2018

1st time staying at this BW. Appearance is good, everything clean. Appears that they may have just remodeled. My complaint was the mattresses were as hard as a rock. Tossed and turned all night as I was uncomfortable. Did talk to the front desk on check out and she confirmed to me that she got plenty of complaints about the mattresses but that this coming Summer they expected to replace all of the mattresses. Otherwise the place is nice. I will confirm new mattresses before I book again

Best Western N, Front Office Manager at Best Western Northwest Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. As the front desk confirmed with you, we do have plans to replace the mattresses this year. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Brooke Front Office Manager

"Nice weekend stay!"

5
05/03/2018

My daughter and I recently stayed here while checking out Boise State. The hotel was close to the airport and the university. The staff was very friendly, and our room was comfortable. We didn't have any of the free breakfast as we had to get up early and just weren't hungry, but there was a decent selection. We would stay here again!

Best Western N, General Manager at Best Western Northwest Lodge, responded to this review
Dear KatieAK, I would first like to start off by thanking you for leaving such a positive review about your recent stay with us! We are so happy to hear that our staff were all able to accommodate your's and your daughters needs while in town visiting Boise State! Hopefully when the time comes we will have the chance to see you again! I hope you have a good day!

"THEY ACCUSE YOU OF LYING"

1
27/02/2018

This hotel is absolutely awful. Besides the fact that the beds are rock hard, the customer service is absolutely terrible. They accused my husband and I of smoking in a non smoking room because we politely didn't litter our cigarette butts on their property. Because we did this, it bit us in the butt and the housekeeper lied that the room smelled "strongly" of smoke when there is no way possible it would have. We did not smoke in this room. They charged us $250 to remove the garbage bag that had our butts in it. The Customer Care line is a joke and won't help. The front desk manager is worthless and the GM is very rude and basically told me she would rather we littered on the property than throw the butts away in a garbage can in the room because there is no garbage receptacle at the exits we went out. (Which I wouldn't know if I smoke in my room, video footage would also show us going outside to smoke as well.) I worked for a very nice and very busy hotel for 10 years w/100% reviews for my customer service and never once would I have ever dreamed of treating my guests the way I have been treated. We have been accused of smoking with my 8 year old daughter in the room with us. DO NOT STAY HERE!! ...... THEY WILL ALSO RESPOND TO THIS WITH A VERY CONDESCENDING EMAIL AND CALL ME A LIAR IN A ROUND ABOUT WAY.

"Wretched Customer Service"

1
26/02/2018

My wife, 8-year-old daughter and I stayed this past weekend for my wife's birthday. After checking out we were falsely charged $250 for a smoking fee, when we did in fact NOT smoke in this room. We are smokers, but we don't even smoke in our home, or our car. We would never smoke in a hotel room with our 8-year-old daughter staying in there. We went outside each time we smoked, not every exit has a trash or cigarette receptacle, so we respectfully put our butts out and then threw them away in the trash in our room. Because they found the butts in the garbage they felt they had the right to charge us $250 and ruin my wife's birthday weekend because of it. They were unreceptive to reversing the charge. No one answers the phone when you call the front desk, my wife tried 4 times before she got a hold of someone. The Front Desk Manager was worthless and told her she had to speak to the General Manager. The General Manager was unreasonable and would not reverse the charge. This is horrible customer service; these managers are WRETCHED people. We will never stay here again and will make sure we tell everyone we know about our experience, starting with every review site we can find.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Jeff S, I apologize for any inconvenience you have experienced from this. We do not tolerate smoking in our rooms as we are a completely non-smoking property, we have trash cans located next to all of our outdoor entrances and they all have cigarette receptacles to ensure the correct disposal of cigarettes. Whether you were smoking in your room or not our trained housekeeping staff found cigarette butts in the trash can in your room and due to the strong cigarette smell we were forced to close the room you had stayed in off from the rest of our guests for the entire weekend to ensure no one was to have a bad reaction from the odor. We advertise as a completely non-smoking facility and that is something we pride ourselves on and something all of our guests expect and to be checked in to a room that has that type of odor would be unsatisfactory and displeasing for anyone. As you had been informed when we spoke on the phone, our general manager would not be in office until Monday as she is not on duty over the weekend, I do apologize for the delay in response. Again, I will apologize for your dissatisfaction in the chain of events that have occurred but we do not tolerate smoking in our rooms and that fee is assessed to any guest if evidence of smoking is found and is non-refundable

"Absolutely Awful Customer Service "

1
25/02/2018

We were accused of "smoking in our room" and charge to $250. Yes we are smokers but we also had our eight-year-old daughter with us. We would NEVER EVER subject her to that. We don't smoke in our home, we don't smoke in our car why would we smoke in a hotel room? Every time we went to smoke we went outside one of the exits. Most of the exits do not have cigarette receptacles ( besides the main entry..... which we wouldn't know if we smoked in our room)..... so being respectful and not wanting to litter on the property we put our cigarette butts out and then put them in our pockets and disposed of them in the hotel room like a respectful smoker should do. I tried calling the hotel three times after the charge came through and I received an email showing me they had charged me. All three times there was no answer so I called the main corporate customer service line... they couldn't help me but they started a "case" for me and told me I had to speak with the manager who would be in at 3pm. I was told she would give me a call as soon as she got in. I waited till 4pm and then I had called her. I was told she couldn't do anything about the charge and I had to speak with the General Manager who would be in the next day. The next day came and went no call. There is no sense of urgency from this hotel to help me. No one seems to care that they FALSELY charged $250 of my hard earned money and ruined my birthday weekend because of it. I will tell everyone I know about my experience and will never recommend this hotel to anyone. This is absolutely poor customer service and I work in the customer service industry.  I worked for a very large and very busy Hotel for 10 years with 100% reviews,  this is not the way you handle/treat your guests.  something could absolutely have been done about this that day. 

Best Western N, Front Office Manager at Best Western Northwest Lodge, responded to this review
I apologize for any inconvenience you have experienced from this. We do not tolerate smoking in our rooms as we are a completely non-smoking property, we have trash cans located next to all of our outdoor entrances and they all have cigarette receptacles to ensure the correct disposal of cigarettes. Whether you were smoking in your room or not our trained housekeeping staff found cigarette butts in the trash can in your room and due to the strong cigarette smell we were forced to close the room you had stayed in off from the rest of our guests for the entire weekend to ensure no one was to have a bad reaction from the odor. We advertise as a completely non-smoking facility and that is something we pride ourselves on and something all of our guests expect and to be checked in to a room that has that type of odor would be unsatisfactory and displeasing for anyone. As you had been informed when we spoke on the phone, our general manager would not be in office until Monday as she is not on duty over the weekend, I do apologize for the delay in response. Again, I will apologize for your dissatisfaction in the chain of events that have occurred but we do not tolerate smoking in our rooms and that fee is assessed to any guest if evidence of smoking is found and is non-refundable.

"doctor visit"

5
11/01/2018

Nice hotel. A little out of the way, but easy to get to and was quiet. right off the freeway. Clean and service was good. Breakfast bar had some hot items (eggs, sausage links, potatoes, pacakes and waffles) along with cereal, yogurt. Our room had microwave and fridge and there is wireless internet. Would stay there again.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Lenora S, Thank you so much for taking the time to review our property! We are so very glad that you had a nice stay with us and that we provided you with good service, a hot breakfast and amenities you enjoyed :) We are also excited to hear that you would choose to stay with us again! We can't wait to welcome you back in the near future. Cheers!

"Great Cozy Hotel"

5
01/01/2018

I loved the Lodge feel and the breakfast. Best Western is always a great place to stay for us. We look for Best Western any time we are heading out for vacation or business. It's just a great place to stay.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
AndrewH.., Thank you so much for taking the time to review our property! We are so glad you enjoyed your stay with us :) We hope to see you again in the future. Cheers!

"Northwest Lodge is cozy, clean, and a friendly place for people travelling with pets."

5
31/12/2017

We stay here about once a year when on our way to Sun Valley, and are always glad we did. From when we make our reservation, to the front desk personnel, to our housekeepers, and breakfast staff, everyone is warm, helpful, and make you feel welcome. Our rooms are clean, well supplied, and we appreciate being on the first floor so it's easy to take dogs out when needed. We crate dogs at night, and the rooms are spacious enough for us to do that. In the evening there are chocolate chip cookies in lobby, and in the morning the breakfast buffet is wide ranging and generous so it's simple to find something to match our preferences. There is also an indoor pool, which would be fun for families with kids. The location, just off I-84, in a quiet spot, is a plus, and if needed there is an Albertsons and assorted restaurants not far away. We also like the lodge décor, fitting in this part of the country and a nice change from the norm in this era of minimalist, often colorless decorating. Congrats to all involved in making this a nice home away, see you next time we are in the area!

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Marcia R, Wow! What a fantastic review! Reading it makes me very proud of our staff :) We are so very happy that you enjoy your stay with us and all the amenities we offer. We cannot wait to see you again on your return visit! Thanks again for such a positive review. Cheers!

"It was good"

4
21/12/2017

The breakfast was amazing, and the appearance of the lobby was beautiful and decorated for Christmas. It was close to the freeway and not too far away from restaurants or fun stuff to do. I will def stay here again

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Tiffanyl844, We are so happy you enjoyed your stay at our property and are very glad to hear that you will be staying with us again! We can't wait for your return visit :) Cheers!

"Decent value"

4
17/12/2017

We stayed at this Boise Best Western hotel on our way through to Phoenix AZ. We were very satisfied with our stay and would not hesitate to recommend this location although we were disappointed with slow internet service and a rather sparse breakfast offering. We often stay with Best Western hotels because most offer a hearty hot breakfast, here though not so much. We did enjoy coffee, scrambled eggs & sausage but other than yogurt and waffles that was it. Breakfast was ok but not up to standards set at other Best Western hotels.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Mark C., Thank you for taking the time to review our property! We are so glad to hear you enjoyed your stay and that you would recommend us! We do apologize for the internet, normally our Wi-Fi is very fast, so we will make sure to check it out. We are also hoping to update our breakfast sometime in the near future. We hope that you will choose to stay with us again next time you are in Boise! Cheers!

"Great Friendly Hotel"

5
10/12/2017

Clean comfortable place to stay. Our favorite in Boise so far. Very friendly, helpful staff. Something a little different at breakfast each morning. The usual Best Western quality beds and pillows for a good nights sleep.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Susan, Thank you so much for giving our property such a wonderful review! We are so glad to hear that you were comfortable and that our staff was friendly and helpful :) We are also honored that out hotel is your favorite in Boise! We can't wait to see you again Susan! Cheers!

"Quick Night Stay"

4
08/12/2017

We have stayed here a number of times, but this trip we did notice the room needed to be updated a bit. The carpets in the halls are showing wear as well as the tile floor in the elevator. Not sure what was going on with the chicken gravy for the biscuits at breakfast, a country sausage gravy would be a much better choice. All in all, a decent stay.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Dyana C., Thank you for taking the time to review our property! We apologize that you feel our rooms are outdated, however we just finished remodeling the entire hotel a couple weeks ago. There are also brand new carpets in the hallway as well:) We will take note of the elevator tiles though so we appreciate your feedback on that! We also appreciate your feedback on the chicken gravy. We received some samples from our food distributor and thought we would give it a try, but the country gravy will normally be available. We hope that you will choose to stay with us again! Cheers!

"Recently Renovated, but showing it's age"

3
13/11/2017

My second nights stop on road trip from ABQ to OR coast. Pleasant enough room, but showing some wear and tear. Helpful staff, good parking , indoor pool. BW usual breakfast items in good sized dining area.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Ila Dee P, Thank you for taking the time to review our hotel! We apologize that your room was not up to standards but we are hoping to remedy that when our renovations are finished. So glad to hear you enjoyed our pool and hot breakfast and that our staff was helpful to your needs :) We hope to see you again should your travels bring you back to Boise! Cheers!

"Roomy, but felt a bit Worn"

3
11/11/2017

Though we did enjoy the size of the room, and the layout (we had a suite with a king bed and two queens), the property felt a bit worn, and bits here and there were broken (the switch for the bathroom heat lamp, for example) -- perhaps the current remodeling is meant to address this. The breakfast was nice, and varied, though just a bit lacking in some areas compared to what we've become accustomed to recently. On the other hand, it did include hot items, which was nice. Finally, we enjoyed the small pool, though the bottom was so rough that I got a number of abrasions on my feet.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Chris H., Thank you for taking the time to review our hotel! I apologize that you had some items that were not up to standards in your room. We will be looking into this. We are hoping that our current renovations will remedy this as well, and that you will give us a second chance should you ever be in Boise again:) Have a wonderful day!

"Travel to southern Idaho"

5
07/11/2017

We were planning to stay in Scottsdale, but ran out of time to get there. We called this Best Western and they were more than willing to welcome us. They treated us very well and provided a good room and internet connection.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
323teda, Thank you so much for your positive review of our hotel! We are very fortunate that your change in plans allowed you to stay with us and we hope to see you again in the near future! Cheers!

"Northwest Gem"

5
06/11/2017

This is a fabulous hotel with great amenities and an excellent location. Everyone is very friendly and helpful, and the hotel and the rooms are very clean. The breakfast is also varied with a lot of options.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
jenniferjJ573TG, Thank you so much for your wonderful review of our hotel! We are so glad that you enjoyed your stay with us, and that you were pleased with the way our staff treated you. We hope that if you are ever in the Boise area again, you will choose us again to meet your lodging needs! :) Have a wonderful day! -Dena Lynn

"BW Lodge Review - Boise, LD"

5
04/11/2017

Great hotel with friendly staff. Easy to get to with plenty of parking. Very clean and large rooms. Good hot breakfast. Great workout room and has a heated pool and a spa. Has all the comforts in your room you would expect.

"Very nice place to stay. Rooms have been recently remodeled and are very nice."

5
01/11/2017

Very nice motel to stay. It is close to interstate. Rooms have been remodeled and are very nice. Selection for breakfast was above average. Staff was pleasant and very helpful. Would recommend this motel tp anyone. Has indoor pool and hot tub.

"Nothing to complain about"

5
01/11/2017

We ended up bringing our dog with us on our trip. The hotel is very nice, the people at the front desk were nice and helpful. A good size room, free breakfast, no complaints. They also had plenty of grass around the hotel where you could take your dog.

"Comfortable Stay"

5
25/10/2017

This is the second time we have stayed at this hotel. We find the rooms comfortable, quiet and staff very helpful and friendly. The location is great for easy access to restaurants, freeway and shopping. We would definitely stay here again when we are in this area.

Best Western N, Front Office Manager at Best Western Northwest Lodge, responded to this review
Dear Keith J, Thank you for taking the time to leave this wonderful review about your recent stay at our property! We are so happy to hear that you find our staff accommodating and that everything is comfortable and easy when you stay with us! As it should be when traveling! We look forward to seeing you again on your next trip to the Boise area! Thank you again and have a great day!

"Feels like a real mountain lodge"

4
22/10/2017

The Northwest Lodge was in a convenient location for visiting Boise. The hotel is very clean and comfortable even though some remodeling was being done. The staff was helpful and friendly. The room was very clean and beds were great. Breakfast was tasty and well presented. This is a definite return to BW if we return to Boise

Best Western N, Front Office Manager at Best Western Northwest Lodge, responded to this review
Dear Chipjane077, Thank you for taking the time to leave this lovely review about your most recent stay at the Lodge! I'm even more pleased to hear that despite the renovations being preformed you were able to have a quite and comfortable stay with us! I hope on your next trip to Boise you choose to stay with us again and that you're able to enjoy the look of our new rooms!

"Terrible!"

1
17/10/2017

I stayed here for 5 unfortunate days. While the rooms were acceptable, the employees were not! They were inattentive and rude. A few days after my trip I noticed a $500 charge from the hotel that shouldn't have been there, I called and they said to call back tomorrow when the manager was there because they couldn't help me... I did. The next day a new employee picked up, and I stated that I was charged and needed the refund. She saw the error and supposedly refunded me... the next day I see I was charged again!! Now $1000 in I ask to speak with the manager, a lady picked up rude as heck stating she can't talk to me right now and she'll call me in a few hours... I wait... nothing.. I call back 5 hours later and the manager picks up stating she was just about to call me... she disputes that I was charged the second time and tells me she can't do anything about my first charge besides the refund in two days.. then proceeds to tell me I'm wrong about the second charge.. and to call her back if it "pops" up. It did.. To sum it up, the management and staff in unprofessional, lazy and just plane rude... don't waste your money on this hotel, there are far better options for your money in the area. Ps. I'm still waiting for the management to call me back for the second time.

"Remodeling & Terrible beds"

2
10/10/2017

This hotel is remodeling. If you have sensitivities to new carpet, paint, and other chemicals, you may want to call before you book a room. The bed in room 120 was a cheap innerspring that was VERY uncomfortable. Worse than our RV mattress. A 4" memory mattress topper wouldn't have saved that mattress. Faucet was the wrong kind for the type of sink bowl they had. It caused us shorties to lean way over the sink and hit our hands on the bowl while washing. Plus it leaked all over the counter. Heater/Air conditioner smelled like dirty and wet dog when you turned it on. Didn't seem to work very well.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
I apologize for the inconvenience our renovations caused you. The purpose of these renovations is to provide a more inviting and comfortable environment for our guests. We are replacing the beds as well. I will definitely let out maintenance staff know about the faucet and the A/C unit so it can be fixed ASAP. We would love a chance to make this up to you with another stay after our renovations are complete. Please give us a CALL AT 208-287-2300 if you have any further questions or concerns. Thanks!

"Very Clean"

5
10/10/2017

The hotel is well maintained and appears to have been upgraded. Located close to the Hwy and easy to get to. Rooms are very quite and roomy. Staff members are friendly and helpful. Nice selection of breakfast items.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
NevadaPink, Thank you so much for your positive review of our hotel! I am so happy that you enjoyed your stay with us! You are definitely right about the upgrades, we are in the middle of renovating :) It is good to hear that the staff was friendly and helpful as well. I hope we get the chance to have you as our guest again in the near future! Cheers!

"Bed bugs"

1
09/10/2017

We found bed bugs in the bed and nothing could be done to fix it. This was totally unacceptable but we were stuck. The price was higher than it should have been and for the money I will stay at theach competition next time

"Nice property with great potential"

3
07/10/2017

I would have given this property a higher rating except for the staff. Elevator was broken and we were put on the third floor. I asked if there was a room on a lower floor and was told no. I later found out it was because we had a suite. Then the fire alarms went off in the middle of the night due to a mechanical problem. No communication from the staff about what was going on and lots of noise and confusion. Other than that the property is nice. Rooms are well appointed and beds were comfortable.

Best Western N, Manager at Best Western Northwest Lodge, responded to this review
Jason A, I am so sorry that your experience was less then satisfactory at our hotel. Unfortunately the fire alarm went off due to someone tampering with the fire sprinklers outside, and with one staff member on duty it made it difficult for her to communicate with every guest individually. She attempted to talk to everyone en mass but those that did not come to the lobby may not have known what happened. I understand how this could be frustrating and am so sorry you were woken up in such a way. We would like the opportunity to make it up to you. Please give us a call at 208-287-2300 and we can go over some options. Cheers!

"A Woodsy Experience"

5
06/10/2017

The pictures on the internet are a teaser. To actually stay and enjoy the Woodsy hotel experience is unique. In the evening lobby awaited cookies, coffee, or milk. The uninterrupted music selection in the dining room is AWESOME to listen to on the BOSE system. Great to meet with hotel guest(s) and/or drink a glass of wine to relax. The Jacuzzi, pool, & gym area is great. The food & drinks were outstanding to choose from & replenished timely. The room was very clean. The bed smelled fresh everyday & the pillows were extremely comfortable. The shower soap/ shampoo amenities in the shower were convenient to use. My only complaint was the room had too much furniture for the stay. Needed more room to place extra small luggage bags. Overall, I recommend BW Northwest Lodge for the great rates, awesome staff & superb hospitality.....Good Job Best Western Northwest Lodge!

"Travel Stop"

5
04/10/2017

We were on our way from Oregon to Salt Lake City and stopped for the night. It was a clean comfortable hotel with a western log cabin decor. Very comfortable. Only problem was, no restaurant nearby. Conveniently off the interstate.

"a nice hotel, just what i want and expect from Best Western"

4
02/10/2017

located southeast of the city past the airport and next to the Micron tech campus and right on Highway 21 to Stanley and the Sawtooth Mountains. nice rooms with every amenity, giant screen TV, work desk and exec chair, fast WiFi, mini-fridge, microwave, iron, ironing board, coffeemaker etc. VERY comfy bed with nice linen. everything very clean including bathroom and linen. reasonably priced too.

"A less expensive hotel for Boise"

4
30/09/2017

We began and ended our Idaho tour at this hotel. Front desk was friendly, room was spacious and clean, bed was very good. We have not eaten breakfast. WiFi and parking were free. Lobby was nice. No restaurants near the hotel, we drove a car. Reservation were made several months in advance directly at hotel website, and we got a bargain deal. Although the hotel is 4-5 miles away from Boise airport, on the city south-east outskirts, it offers a free shuttle provided by Boise Shuttle, a free external service. Riding from the hotel to the airport takes about 5-10 minutes, however it requires reservation several hours in advance and even then, the bus may arrive late by 15 minutes. Shuttle bus drivers were friendly.

"Nice stay"

4
25/09/2017

quiet and comfortable stay. very good breakfast with eggs, waffles and typical continental fare. Beds a bit soft for my taste. Poor signage on street to locate the entrance. Plenty of parking and a few nearby restaurants

"Comfort and relaxation after a day on the road"

5
22/09/2017

Nice property, friendly staff, excellent room. Easy to find and get to. Good parking. On the eastern edge of Bosie so really easy to head out in the morning. Also easy to get to shopping and restaurants. The staff made sure all my request were met and had great information about the area. We had reservations for our return trip and front desk went ahead and assigned rooms so could be located where we wished.

"Good room, details not so."

3
22/09/2017

Room was very spacious and clean with comfortable beds. Good lighting (a rarity nowadays). Plenty of horizontal surfaces to put things on. Plenty of outlets for charging things Now the "details". Bath small, with a door that really got in the way. Shower could not be adjusted below chest level on a 6 foot guy, me. Would hit a shorter woman square in the face even if you stood in the back of the tub. Sleep sofa and one shakey office chair was the only seating for watching tv. The chair mat by the desk was cracked and broken and a hazard to bare feet. Decent breakfast but had to clean table being sitting. A little slow there.

"Sept. 18-20,2017"

5
21/09/2017

Best Western was quiet and easily to find....right off of the freeway. Check in and out was great and they had all of my information since I stay there offer. The rooms are clean, big and the internet is free. They serve a hot breakfast with eggs and meat every morning.

"On our way to tour National Parks"

5
16/09/2017

We loved the NW Best Western. New, clean and excellent, friendly and very helpful staff. We'd stay there again in a heartbeat. The bed was the best of this trip so far - and we have seven days left! Plus, I get air miles when staying at BW! Love that!

"Loved this hotel"

5
15/09/2017

We enjoyed our stay at this Best Western Hotel. The staff was very helpful. The hotel was well maintained and the breakfast was great. Unfortunately, because of a stay in the Kiva Inn, Best Western we will not be staying at any Best Western Hotels anymore.

"Not good"

1
13/09/2017

Hard bed, hard pillows, bad food and the carpet was sticky on the the feel.. not a good experience The staff was barely ok. The eggs were gross, the gravy was dried out, the only thing good was the waffles. The people on the phone when making the reservation were rude. I would not recommend this hotel to any one.

"Trip to yellow stone"

5
12/09/2017

We stay on this hotel on the way yellow stone one night. Location is good. Breafast serving hot meal good. Our family enjoyed. Front counter service was excellent. I will recomsnd friend and realatives.

"Great Stay"

5
10/09/2017

Really helpful staff at this location. The room was clean and comfortable room. The free breakfast was great-scrambled eggs, biscuits and gravy, bacon, breads, oatmeal, cereal, etc. It was convenient to the highway and several restaurants and the Outlets.

"New, quiet location - just needs refinement"

4
09/09/2017

Nothing to complain about, but nothing to rave about either. I was pleased that the noise level was very low considering our proximity to the airport (of course it is the Boise airport - not very busy).

"leisure"

4
06/09/2017

very nice and quiet location even though it was near a small mall; it was quiet; it is near a few fast food places which can provide a late night snack or an early morning breakfast if not wanting to take advantage of the hotel complimentary breakfast; the pool was warm but the hot tub was not working; the fitness room is ok for a basic workout with free weights; the hotel is tastefully decorated; overall good place to stay

"Great stay"

5
04/09/2017

We were in town for both pleasure and business. Our stay was very comfortable, staff was helpful and professional. We will be back. The breakfast was hot, several items to choose from and the grounds were clean and kept up.

"Everything you could need!"

5
02/09/2017

My husband and I stayed here for two nights to watch the solar eclipse, and we were impressed. We didn't arrive until 10:00 PM, but there was a friendly staff member ready to check us in, despite the late hour. Our room was spacious as we were given a family suite, which included three beds and a kitchen area, including a sink and fridge. Each morning we enjoyed the large hot breakfast, which included sausage, potatoes, waffles and more. There was plenty of free parking, and if you have time, the hotel has a pool and hot tub. If I were to return to Boise, I would stay here again!

"Great stay in Boise"

4
01/09/2017

We were traveling with pets and were assigned room 116 on the first floor. My only complaint was the room smelled like there had been a smoker in it, otherwise we really enjoyed this hotel. The room was clean, nice breakfast, and they offer freshly baked cookies at 8pm. The dog walk area was nice with proper disposal area.

"Traveling through"

4
31/08/2017

Good place but high price. We were traveling through and it was late. I was tired and picked this hotel. They had the last room and I took it. Later, I didn't pay attention how much it was. It was pretty high. Oh well.

"Great Place"

5
29/08/2017

We have stayed here now two different times and the experience had been exceptional both times . Breakfast is filling and well presented. The pool is warm and the jaccuzi is hot!!! We will make this hotel our go to every time we are in Boise.

"Very Nice Experience"

5
29/08/2017

Our experience with the reservation, our check-in, our stay and our check-out made our stay very nice. The location of the hotel was just right for the places we visited. The staff was friendly and helpful, the breakfast was well-presented and the hot tub was clean and very warm (which we liked). We look forward to staying here again.

"Reliable comfort"

4
28/08/2017

One night on a road trip. This was Best Western at it's best. Our room had been remodeled and was quite nice. Firm bed, nice clean sheets, soft towels - my only complaint might be too fluffy of pillows. Hot breakfast also.

"Solar Eclipse"

5
27/08/2017

We stayed here just after the solar eclipse. The service was wonderful. They were very accommodating. Overall we enjoyed our stay here. During a busy time the staff never seemed rushed but wanted to make sure our stay was relaxing.

"Excellent service and property"

5
22/08/2017

We stayed here on the way to Colorado. It was easy access and very friendly and helpful staff. We were worried at first since it was near the airport that it might be loud, but it was absolutely fine. Good location next to store and restaurants.

"Great hotel"

5
21/08/2017

We had a gret time here. The blueberry waffles were the best. The room was clean and had a micro and fridge. The pool was fun. And the staff was friendly. Very reasonable rate. A laundry room is available.

"GREAT place to stay with kids!"

5
17/08/2017

The Best Western Northwest Lodge was wonderful. Here are the reasons: 1. Clean and neat. 2. Very quiet even though located next to the freeway. Didn't hear any traffic. 3. Pool- small, but still lots of fun. 4. Chocolate chip cookies and milk offered between 8-9 p.m. 5. Lovely breakfast room and a wonderful variety of hot and cold foods available ( waffle/pancakes, scrambled eggs, sausage patties, biscuits and gravy, fresh fruit, hot and cold cereals and toppings, toast) Well staffed and food kept fresh. 6. Loved the luggage carts. This was one of our favorite hotels on our trip to and from Yellowstone. Thank you Best West Northwest Lodge!

"Good place for a family of 6"

5
16/08/2017

We appreciated the "family suite" because we have a family of 6. It was nice that we all had a comfortable place to sleep. Thank you!!! The room was clean, comfortable, and restful for all of us. The breakfast was good.

"Clean and Priced Right"

4
14/08/2017

Clean property, clean room (appreciated the Air Conditioning), breakfast was fresh, good night sleep, and price was great for a 4 night stay. Would definently stay here again! Only negative - pool needs to be larger and carpet needs to be replaced. Definently not your typical Best Western =)

"Great stay"

5
13/08/2017

Super place to stay in Boise, not too far from the airport, very clean and great people who work there. It is a great option that BW accepts pets, rooms are clean and they keep it that way. I've stayed here once in the past and decided to stay here again, the staff were always helpful and simply nice people. I would recommend anyone that is in Boise to stay here.

"Good enough. "

3
11/08/2017

Last minute booking at this hotel. Room was clean and comfortable but the air conditioner was way too loud. The girl at the front desk was very friendly and helpful with recommendations. Only stayed one night and we were too tired to take a look around. Would have had a good night's sleep but for the A/C.

"Would definitely stay again"

5
10/08/2017

Hotel is close to the highway, but there was little noise. The room was comfortable and cool when we checked in. Friendly and helpful staff. Hotel was close to shopping and some fast food restaurants. Rooms were quite soundproof. Comfortable bed.

"Very nice place- a bit pricey"

4
10/08/2017

I'd definitely recommend this hotel as it was clean and had a nice breakfast in the morning. We were on motorcycles and they offered covered parking under the cover of the check in area, which was nice.

"Always great place to Stay"

5
09/08/2017

I have stayed at this Best Western several times over the last six years, rooms comfortable and clean. Great stop over when travelling . It is on edge of town, but convenient to get other places in Boise.

"Good room"

3
07/08/2017

Our family stayed in a family suite at this hotel. The room was perfect for the 5 of us. Location was convenient, check-in was quick, the staff was friendly, the room was clean and spacious, the breakfast had plenty of choices, and we loved the cookies and milk at night. Our only issue was that the bathroom fan and air conditioner in our room were so loud. I felt like this was maybe an older hotel that was making efforts to update its facilities.

"One of the Best Hotels to stay at in Boise"

5
07/08/2017

Clean rooms, beds comfortable. Full Breakfast is great when traveling with teenagers! Pool and hot tub and exercise room nice. We have stayed here several times and will continue to use this as our Boise overnight stay when we need a place in Boise.

"Nice Hotel"

4
03/08/2017

Very clean and friendly hotel. We liked that the location was so close to the canyon and water. There were grocery stores within walking distance. They kept the breakfast well stocked up until closing time. My kids loved the cookie and milk hour.

"Best in Boise"

5
02/08/2017

Great value and location. Loved the family suite! It was perfect for our three boys! Everyone was comfortable and got a good night's rest! We will definitely stay there again when we get back to Boise. I wish every Best Western had a Family Suite!

"Good location"

4
31/07/2017

This is in a good location for driving thru Boise with easy on and off the highway . Rooms were quite and clean, the front desk personnel were helpful. Cookies and milk in the evening and a couple of fast food restaurants close by.

"This hotel needs improvement: sticky dirty floors in bedroom"

2
30/07/2017

This hotel was not very clean. The carpet floors were sticky and dirty. The floor was so gross we could not take off our shoes. The door latch was damaged. The fellow on the phone when we booked said the room had outside access from the room. it did not, we had to go into the hall to go outside - with a young puppy that was more challenging than I had wanted. The bed linens were cheep and itchy to the skin. The pillows were lumpy and uncomfortable. The beds were a little saggy. You may think from reading this review that I am a picky person. Actually, I'm pretty laid back. However, this hotel was subpar. I was not impressed.

"Excellent"

5
30/07/2017

An excellent hotel with a very comfortable bed. The breakfast was outstanding. I'm a real estate appraiser and loves this place. I completely recommend this hotel and will definitely return. The staff was excellent too.

"Terrific hotel"

5
27/07/2017

We were just passing through Boise and stopped for the night. This hotel is gorgeous. It is one of the prettiest properties in which we've ever stayed. The front desk staff were great and had terrific recommendations for dinner.

"Very Nice Hotel"

5
24/07/2017

The Northwest Lodge was very appealing both inside and out. Our room was very clean and comfortable for a very fair price. The staff was helpful and friendly, especially the young man working the breakfast area. We were very happy with our stay.

"need more attention to the "older folks" !"

4
23/07/2017

it would be so nice if there was rooms reserved for the older folks that travel...like walk in showers ?? with out a higher price for the room.?? its very difficult for the ones of us who have arthritis and struggle to lift our legs over the tub to take a shower...Us older generation love to travel toooo and would greatly appreciate that comfort.

"Good Value"

4
19/07/2017

Nice, clean, well equipped, good breakfast, all in all a very good Value. Very close to Sawtooth area, adjacent to shopping, restaurants, but outside larger Boise. Breakfast included real scrambled eggs, sausage, biscuits & gravy, yogurt, waffles, cereal, fruit.

"Big Oops!"

2
19/07/2017

Faulty, unfixable A/C on one of the hottest days of the year left the room uncomfortable for sleeping. Additionally the toilet ran every 10 minutes. Neither able to be fixed because the maintenance person was not on duty until the next morning. We arrived at 5:45 for check in. Staff was pleasant but unable to do anything. We did get a small refund on our bill. Would not recommend this BW.

"perfect stop"

5
19/07/2017

Perfect hotel for anyone either driving through Boise or stopping in Boise to enjoy the many activities provided there. We go to visit our sons and family who live in Boise and will always stay at this Best Western from now on. Beautiful interior and exterior, comfortable rooms, GREAT breakfast, and super easy on our budget!

"Clean & Comfortable"

4
18/07/2017

Location is a few miles outside of Boise if Boise is your destination. Lobby is compact though attractive for sitting with other guests or having breakfast. Desk staff is friendly and helpful. Limited restaurants (fast food primarily) and other amenities nearby though sandwich and pizza place in strip mall northeast of location has excellent food and good service (Mancini's maybe). Hotel is restful and clean if you're traveling through and looking for some respite from the challenges of traveling. Pool is small though attractive and water is kept warm. Hot tub had an overabundance of chlorine which deters us from using due to throat and eye irritation.

"Great hotel in Boise, with staff that go the extra mile"

4
16/07/2017

We recently stayed in Boise, and really enjoyed our stay at the Best Western there. We were able to get a really large room (8 persons) so we could all share a room, which the kids loved. The woman who checked us in must really love her job, as she was a so positive and helpful. She found my daughters missing iPhone cable almost before we knew it was lost, she recommended a really good restaurant to us downtown, and she helped with good advice on routes later on in our trip. Thanks so much for making us feel so welcome!!!

"Unclean and par boiled"

2
12/07/2017

Large pee stained sheets. Boiling hot pool and hot tub. Even the air in the pool room was way hot. Also, no towels available, and floors wet by pool in main reception hall. We will not stay again at this hotel.

"Nice Place too stay"

4
12/07/2017

clean, by the freeway but not noisy, great choices for breakfast, nice staff. I would stay there again if I were going to Boise again. TripAdvisor I am a person that can say a few great words without writing a bunch of fluff.

"summer vacation"

1
12/07/2017

room was dirty and not what we requested, and staff seems to feel if you book online you have only yourself to blame if the amenities aren't correct, which for someone in a wheelchair is unacceptable. I require special accommodations and they weren't met

"Fine for short stay, could use a vision."

3
11/07/2017

This is a clean, roadside style hotel with adequate amenities. Could use a bit more happiness among the staff that seemed kind but going through the motions. Could use a little more heart and perhaps some enlightened leadership to create some positive energy in the business. The potential is there to have it be a good experience but it falls short.

"One night while traveling"

4
10/07/2017

We had some Best Western gift cards to use while traveling to Seattle. Clean hotel with clean room and comfortable bed. Breakfast is a must for us and this offered the expected menu. We would stay again.

"Everyting was good except internet speed"

3
05/07/2017

Everything was good except internet speed, You need to improve internet speed on Laptop. Please work on that , I would like to stay here again. Please work on internet , I would like to stay here again.

"Great Hotel with Convenient Location"

5
03/07/2017

This was our first time at this property. We will definitely be staying here every time Boise is on our path. Our room was clean and comfortable. The bed was a little hard for me but my wife slept just fine. The breakfast was very well laid out and the food was great.

"Comfortable stay, very good staff"

4
02/07/2017

We stayed at this hotel before and enjoyed our stay. We had an issues with the a/c, it did not cool the room quite as much as we liked (wanted 68 was 71). We did not have the problem on our previous stay, so we reported that issue on check out

"Very Good"

4
01/07/2017

OK. very good, the place was old but very well keep up and looked great. The room was good, clean and spacious, the bathroom was very nice, with walk in shower. I would prefer a bar of soap as the soap on the wall wasn't always with me, good shower though. The breakfast as usual was my favorite, biscuits and gravy and sausage and eggs, I will stay a customer as long as BW serves them, you quit I quit.

"Idaho Adventure"

5
27/06/2017

The staff was extremely helpful, especially the front desk.We arrived a little before check-in, and my son who is a nurse, had no sleep the night before we left for Boise. They we able to let us have one of the rooms early, so he could sleep for awhile. Thank you

"Room given away at 4:00 PM"

3
26/06/2017

To begin, our overall experiences with BW had been excellent with service above and beyond. This particular BW was not the case. We had made a 2 day reservation well ahead of time because we needed a pet friendly room. After a long day on the road we arrived at 4:00 and the people checking in just before us were given our room (no fault of theirs). They were there one night, no pet. Very disappointing because the staff could have made the correction within seconds yet they chose not to. Instead they moved us into a non-pet room upstairs, which overlooked the air conditioning and other mechanical units, without telling the other check-in/out staff at the counter. When we came in with our small dog and went upstairs - the uninformed staff questioned us telling us they do not allow pets on the 2nd floor. Not a welcoming feeling as I had to explain their error. Overall room was ok although too much furniture in it. My primary concern was the unapologetic attitude of the staff at check-in and their lack of communication with the other shifts that monitor guests. To add to this, they only had 2 carts for quests to transfer their luggage and this is a large hotel. No one attempted to help us get a cart, which we needed but went without. From our perspective, they were not there to take care of their guests. We were simply revenue. Again, our experiences with BW in the past had been nothing but excellent. We hope that the Northwest BW was an exception.

"Nice"

4
25/06/2017

This hotel is clean and quiet. It was close to the freeway and the airport-but, far quieter than the other hotels we have stayed at. The staff was helpful and kind. I would stay at this hotel again because of the comfortable bed and how quiet it was.

"Pleasantly Surprised"

5
24/06/2017

After a long day in the car, we arrived just before 8:00 pm. Saw the sign at check-in that cookies and milk were served between 8-9. Gave us time to bring our luggage in before grabbing this much needed snack. Room was clean and quiet. Hotel is right off interstate.

"Western states"

5
23/06/2017

Traveling through several states. This hotel was great. Easy to get back on interstate and so clean. Great place. Corner room windows were a plus. Breakfast was hot and a lot of options. Cookies and milk in evening a great touch

"Wow"

5
20/06/2017

Stayed here because the outside looked nice and it was just a quick trip to Boise. Was blown away, went there as a couples retreat and stayed one night. I stay in hotels sometimes for work wish I had more business in Boise to be able to stay there again.

"Convient & Friendly"

4
19/06/2017

I usually choose Best Westerns when I'm traveling, This one was nice, Clean room, but was disappointed that the room had no hair dryer, We found out the reason when checking out was because they were in the process of switching them out for upgrades. The staff was helpful in suggesting local places for eating. We used the hot tub, Which during our visit, Was not at the normal temp, more like luke warm. For the most part, was a comfortable room.

"Worst experience with a motel."

2
19/06/2017

I made a reservation to stay at this motel on June 5. Brooke, who made my reservation, was very rude and I felt the need to call back at a later date to make sure she made my reservation. When we checked in on June 5 around 8 pm the girl at the desk was rude. She must of got her training from Brooke. The bathroom in the lobby area was out of order. Red flags went up. We traveled all day and needed to relax our tired muscles in the hot tub. Could not smell chlorine in the hot tub, jets did not work, the pool was cloudy and the spa room smelled musty and moldy. Another red flag went up. When turning back the bedding, there was black hairs in the bed and my husband found bugs in the bed. That was the limit of what we could put up with. My husband went down to talk to the girl at the desk and she said there was nothing she could do. So we packed our belongings and left the motel. I told her we were leaving and not to charge my card. We have stayed at this motel many times in the past and always had a very pleasant experience. Rooms were clean, staff went out of their way to make our stay comfortable. The spa was clean. I understand that the motel has new owners as of the last few months. With the new owners staff and upkeep of motel have declined greatly. I guess the only thing that matters to them is getting new furniture in the lobby. This was the perfect location for us to stay when coming to Boise, unfortunately we won't make that mistake again.

"Worst stay ever!"

1
19/06/2017

Filthy rooms, horrible beds, and unhelpful staff. Was not told our room was a pet-friendly room until we complained of feces on the carpet. If there had been vacancy in another hotel, we would have left. Never stay here again.

"Disrepair"

2
19/06/2017

Clogged sink, noisy AC, slow TV, bent shower door, miniature pillows, smelled moldy, something mechanical outside of bathroom ran constantly and was LOUD! Made a written list and politely gave to front desk at departure. Not much of a reaction and that person seemed not-interested in any of it. This used to be a decent place to stay. Needs lots of updating and refurbishment.

"Very nice"

5
09/06/2017

Stayed just one night while visiting Boise for business. Even though this location was a little farther away then others it was definitely worth a quick drive. Hotel was clean and room was very comfortable. Staff is outstanding.

"Soccer trip"

5
31/05/2017

Hotel was very clean and comfortable. We were traveling with our soccer team so perfect location for access to Simplot Complex. Would stay here again for sure. The staff was very helpful and kind. The room was quite comfortable.

"Nice place to stay!"

5
31/05/2017

The hotel was easy to find. The lobby was beautiful and welcoming. The room was clean and comfortable. The pool was perfect after a long day of driving. Staff was helpful and friendly. I only wish we could have stayed longer. I would definitely recommend this hotel.

"Great place"

5
30/05/2017

It was very clean and nice location the bed was sooo comfortable and the breakfast was the best I've ever had at a hotel the front desk people we're very friendly and helpful would definitely stay there again

"Nice, friendly atmosphere"

4
22/05/2017

Going to Boise on I 84 it's on your right side right before you really go into downtown Boise. Down side it is 20 min before getting downtown. Clean room but does need an update, friendly hospitality.

"Northwest Lodge was very nice"

4
09/05/2017

We spent an enjoyable night at the Northwest Lodge in Boise. The toilets are crammed too close to the bathroom wall, but the room and bed were otherwise great. They had a wonderful breakfast around the large fireplace in the lobby. We will stay here again.

"Great Stay"

5
09/05/2017

This is a nice looking hotel with excellent staff. Our room was clean and comfortable. The breakfast was also very good. There was a good variety of food choices and the food that was supposed to be hot was, while the food that was supposed to be cold also was. The staff were some of the friendliest people we have ever met when travelling. We'll stay here again the next chance we get.

"Bait and switch!!! Avoid this hotel at all cost!!!"

1
08/05/2017

Bait and Switch!!! Made reservations almost a month ago with late check in - confirmation e-mail shows spa in the room and late check in - get here after driving all day and it is raining and they have over booked (tried to blame it on corporate) and did not save my room - but they "gave" me a upgrade - hahaha - what a joke - they only had two rooms left so their upgrade was one of the two rooms they could not rent for the night and then charged me more for the room than my reservation for a spa in the room was - next day at check out I got a copy of the receipt but when I checked it later noticed they again charged me even more than they had quoted me - pay more and get less - independently owned and operated - avoid at all cost!!! Never staying at this hotel ever again!!!

"Nice place to stay"

5
04/05/2017

I stay at best western NW lodge couple of times a month. I love it. Staff is great helpful very kind. Very clean rooms. Nice loby 24 hours coffee. Pretty nice location (not much restaurants around) but still very nice place to stay.

"Great place to stay"

5
01/05/2017

Great little spot. Perfect for weekend soccer excursions. Staff was beyond friendly. Thanks for everything. We will definitely stay when soccer brings us back to the Boise Valley. Keep up the great work.

"Meh"

3
30/04/2017

Very average road-trip stop and I expected a bit more from a Best Western. Afternoon from desk staff was helpful although had to tell us about how often Expedia made her life miserable then gave us kind of lousy info regarding travel time and directions to our dinner spot. Her recommendation and was fantastic. Room was fine but bathroom fan was crazy loud. There was some kind of periodic thumping that shook my bed and I heard a fair amount of street and hall noise. Not terrible but nothing to write how about either.

"Great place to stay !"

5
29/04/2017

Location was only 10 minutes from the airport. It was very clean and the staff bent over backwards to help. The full breakfast every day was outstanding. Very close to one of the most beautiful cities I have ever been too.

"Clean and affordable"

4
24/04/2017

We stay at best western most of the time because it is always a very nice room, clean and affordable. The breakfast is above average. People are friendly and helpful We had a hot tub suite and used it every night. Very comfortable! Great water pressure and nice big tv.

"Billing and ammenity problems"

2
20/04/2017

Reservation direct to motel quote one price billed another. When ask during checkout to correct desk person w could or would not correct and was ask to call back when manager was available. When reservations were made no mention of workout area under construction until I got my reservation confirmation

"Best of its type!"

5
18/04/2017

Wonderful place to stay. Out of town but close to outlets. Undergoing pool modification but not a problem unless you're swimming. Room was great! Breakfast was very complete. Shalimar was very friendly and helpful at checking.

"Great property"

5
12/04/2017

Very clean and comfortable hotel for the price paid. Staff was very friendly and helpful. Pool and fitness room were closed for renovations during our visit which was unfortunate. But overall a great property.

"Poor quality, great staff"

2
10/04/2017

Great staff but poor quality regarding price and standard in the same type of hotels in the same area. That hotel needs a clear upgrade to stay acceptable in that range of prices. Pretty abnormal for a Best Western.

"Happy Customer"

5
10/04/2017

Will stay here again! Found my future hotel stays for when visiting my daughter at BSU. The staff are super friendly, clean facility for a great value. Look forward to my future stays and getting to relax by the fire in the lobby and look out at the beautiful mountain scenery

"Good location"

4
08/04/2017

Hotel is off the freeway, you can get to most everything from shopping to eating quickly. Near the airport and very quiet. Priced below the others that are a little closer to the airport. Not a lot of freeway noise. The hotel staff were friendly and wanted your business

"Idaho"

3
05/04/2017

This hotel has a wonderful front lobby, spread out adequate breakfast, nice rooms. The tub and toilet are in one space with no shelf or place to sit your clothing, the sink is outside that room with a very small counter. Mini fridge makes leftovers easy to store. The internet was great, the beds and pillows were wonderful. I will use express checkout at this location to avoid the nasty lady working the desk in the morning.

"Door Slammer Inn"

2
23/11/2016

But for not the wonderful staff I would have given this hotel an even lower rating. The hotel is clean, breakfast is fine, parking great, and you can access most of Boise from I-84 in minutes. The problem is the plethora of unaware door slammers. The doors are heavy and slam all hours of the night and day. I feel staff could inform guests of the room door slamming, especially after 22:00, and remind late check-ins there are other guests sleeping. If you are expecting a nice, quiet, restful sleep, this is NOT the place!

"Great surprise"

5
20/11/2016

Stayed here for two nights and hotel was clean and very nice.The lobby folks were phenomenal and kitchen staff equally nice and very helpful. It's away from everything but that's alright, only 10 minutes from the airport, quiet out there. Beds very very comfy and bedrooms were clean. I will stay here again when I am back in Boise.

"Quick Trip to Boise"

4
18/11/2016

Made quick trip to Boise to visit friends. Hotel was affordable & conveniently located. Only down side we had a broken lamp, which hotel staff couldn't fix but offered another service instead. (Hey these things happen.) staff had to reissue keys because keys were demagnetizes theroughnout the day. Overall nice place to stay & at good peice

Northwest L, Guest Services at BEST WESTERN Northwest Lodge, responded to this review
Dear CrazyRabbit49, Thank you so much for taking your time to write this review! We are diligently working to improve things here at the Northwest Lodge and your feedback is extremely beneficial! I'm so happy to hear that the front desk staff was able to assist you and we hope to see you again on your next trip through Boise!

"Pleasant stay"

4
11/11/2016

The BW Northwest Lodge is a very pleasant hotel. We stayed for 4 nights in early November. The front desk stay were very accommodating and helpful in many ways. The breakfast is about the same was it is at other Best Westerns we have visited. The housekeeping left a little to be desired, but the front desk was very attentive to our complaints. The beds were comfortable, though a little soft for our tastes. The them is rustic and quite appealing.

Northwest L, Guest Services at BEST WESTERN Northwest Lodge, responded to this review
Dear Nita R, Thank you for taking the time to write this review about us! I'm very pleased to hear that the front desk staff was engaged and actively working to assist you! Your review gives us beneficial feedback that we will use to impove our hotel! Hopefully we get to see you on your next trip through Boise!

"Very Nice and Newish Best Western"

5
01/11/2016

The Northwest Lodge, on the eastern boundaries of Boise, is a very nice hotel, especially for a Best Western. The exterior is rustic, and that same theme continues into the lobby. The two times that I have stayed there, the rooms have been very clean and the beds comfortable. The front desk staff was very helpful in finding me a nice restaurant, and overall very pleasant. While summer rates are higher, I was just looking as I have to go to Boise again, and the room rates (for one person) were in the low $80's/night, plus tax--don't let that rate fool you, because in the summer the rates were $120-$140 range, so $80-85/night off-season is a bargain for a place this nice. If you are headed to Boise, and want a nice, clean room at a newer hotel, I would encourage you to check out the Northwest Lodge!

Northwest L, Guest Services at BEST WESTERN Northwest Lodge, responded to this review
Dear Bruce J, Thank you so much for taking the time to write this glowing review about us! I'm so pleased to hear that our staff was able to accommodate you and that you were able to stay with us on more than one occasion! We hope to see you again on your next trip through Boise!

"24 Hours"

4
27/10/2016

This Best Western is outstanding. I enjoyed the fact that the pool/jacuzzi and gym (albeit small) are open 24 hours. Want a swim @ 02:00 ... No problem. The breakfast served here also was a cut above. Better than most "free breakfast". Rooms were clean and comfortable. Good value. I'll stay here again.

"A very nice Best Western"

4
25/10/2016

We were looking for a hotel on the east side of Boise so we could continue our journey early the next day and this Best Western fit the bill. It was clean, had a friendly, helpful staff. The early opening of the breakfast area is nice for travelers who want to get an early start on the road.

"Great!"

5
23/10/2016

This place is Awesome!!!! We passed it on the way in and ended up coming back to it. Great staff - clean property. Room layout is good bathroom a bit small but clean up to date and functional. Food / beverage and grocery in walking distance. The hotel sells adult beverages on site. Great lodge atmosphere with lots of truck parking

"On east side of Boise near Gowen AFB"

4
19/10/2016

The rooms and the hotel and very nice. We were concerned that it might be noisy because of the AFB, but we never heard any planes. We did drive past the hotel because the signage is not very good on the road we used to approach it. It is behind the Jack in the Box restaurant. The breakfast was good--better than the average BW fare. There is an elevator for the upper floors. Quiet even though the hotel was quite full.

"Excellent Service And Amenities"

5
19/10/2016

Very clean, nice looking, very good service, excellent continental breakfast. My only complaint was that the decaf coffee was not changed and kept fresh, it was left in the serving thermos for over 24 hours so I was disappointed when I went to have coffee. I have no other complaints and would definitely stay there again. It is in a great location. The staff were all very helpful and courteous.

"Another better than average Best Western Plus !"

4
07/10/2016

I was looking for a place to stay a little closer to downtown, but balancing price and location, we settled for the Best Western Northwestern. The advantage to being close to downtown is not having to hassle with parking, although often there is an added charge for that …. In the end, it worked out anyways because we ended up at a great mcrobrewery which we would have otherwise missed. The Northwestern is really well decorated and if you don't look outside, you'd think you were in a lodge somewhere ! There is a cute fish pond out front (they say you can even feed the fish !). The chair rails in all the hallways, which look to be lodgepole pine – very lodgey ! The lobby also hosts hot beverages all day and at 8pm – milk and cookies ! Although there is no bar, the front desk does have beer and wine available for purchase. The room is comfortable with two queen sized beds and minifridge and coffee machine. I can't remember if there is a microwave, but there is one available in the breakfast area, along with plates and cutlery. Breakfast was the usual filling spread – eggs scrambled/hard boiled; sausages; diced potatoes; pastries; cereals/oatmeal; waffles; yogurt/toppings; apples/bananas/oranges and all of the condiments and hot beverages. Very nice hotel with a nice ambience.

"Home away from home"

5
05/10/2016

Great lodge decor with a two sided fireplace in the lobby and comfortable couches to relax in. Just like a home away from home! Clean and updated slate flooring throughout. Breakfast bar includes scrambled eggs, sausage and potatoes,,,nice selection of coffees always ready. We will go back and stay when visiting Boise. Not far from airport, but a much better location for extended stays.

"Great Hotel"

5
02/10/2016

Northwest Lodge is a wonderful place to stay. It's quiet, clean and you get good service. The location is ideal. Easy to get to and close to the freeway. My husband is disabled and they always give us a room that we request. The staff is top notch.

"Great staff and good value"

5
30/09/2016

I have been staying at this hotel for a number of years and I am consistently impressed with the helpful staff and overall quality. I stay at many other hotels and this is one of my favorites. It is very convenient for my work in the area and a pretty easy drive to downtown or area restaurants.

"Be careful. Doors to not close well."

3
26/09/2016

We stayed for two nights. Upon arriving it took a long time to check in as the hotel was understaffed. The desk agent was bright and knowledgeable and helpful. My partner could not get into her room even after three sets of rekeying the card. ended u giving her a second floor room. My 1st ADA room; the bathroom was locked and the housekeeper came in with a flat screwdriver to get it open. (??) didn't work. Second ADA room wreaked of cigarette smoke in a non smoking room. 3rd room. The doors do not close well. Make sure you pull it hard and that it is locked when going in and out. Be sure to use deadbolt and latch over when inside the room. Jets in both the tub and the pool were broken so either over jetted or under-jetted. Breakfast was blah yet better than no breakfast. No spoons the second day.

"Visiting Boise"

4
25/09/2016

We chose B.W. Northwest Lodge while on a vacation stop at Boise. This hotel is beautiful inside looking like a lodge you would find up in a forest not in town. The rooms and hotel were spotless and the rooms spacious. Using B.W. pts for our stay we were upgraded to a spa room which was great after a day of driving and doing the tourist thing in Boise. Our only complaint is that unless you want a fast food burger you have to drive to get restaurant food in which there are none close by. Also Boise is quite a ways from this location. If this doesn't bother you then this is the place for you. w.pts for our stay we were upgraded to a spa room

"Two-Star Hotel Masquerading as Three Star"

2
19/09/2016

I booked this hotel because it seemed like a good value. It was the most economic three-star hotel in the Boise area. After staying there, I understand why. The exterior lodge appearance is the most attractive feature about this hotel. The interior decor is tired and dated. The room and the hotel overall was clean, but that's the extent of the positive qualities. Our bed was sagging and uncomfortable. The breakfast was uninspired and limited, not at all up to par for a supposed three-star hotel. The hotel is close to the airport, but it's about a 20-minute drive from downtown Boise. My wife and I stayed at a 2.5-star hotel later in our trip that was superior in every aspect to this hotel. Overall, this hotel was a poor value, and I would recommend passing on the Northwest Lodge and choosing another hotel.

"Reasonably OK for a night halt when crossing Boise"

3
17/09/2016

Good location. Reasonable place to stay if you have to spend a night in Town. Breakfast limited choice. The town itself is also good and has a few places to go around and shop. The town has quite a few good places to eat.

"Nice place; poor customer service"

3
17/09/2016

Overcharged for the room. Was told manager would call me and resolve this but have not heard back from anyone. Very disappointed in their level of customer service. Be aware of everything before you commit to staying here. Breakfast was just o.k.

"Go Cougs"

4
12/09/2016

Very nice staff. Printed out driving directions for us! Pillows were too fat but no big deal! We didn't spend a lot of time at the hotel but had a very nice stay. Would have like fresh fruit for breakfast but the coffee was delicious! Parking was a little tight when we got back to the room fairly late.

"Hotel"

5
12/09/2016

Very nice hotel, friendly staff, would stop here again. Rooms are very clean, great breakfast included. Convenient location. Asked directions for some place in town, given good directions and map on how to get there. Staff very helpful.

"Just What You Hope For"

5
07/09/2016

How's the family we had five separate rooms. Each room was well-appointed clean and exactly what we wanted. The staff was helpful in every way. For us the location was ideal. As for breakfast, well it was breakfast. Coffee was good.

"excellent budget friendly stay"

4
07/09/2016

This hotel is clean, in good repair and has good amenities. Most of the time the staff is friendly and very helpful. It is my new go to place to stay in Boise, I really like that the pool is open 24 hours as that is my main form of exercise. It is very convenient to both I-84 and East/SouthEast Boise

"YOU MUST STAY HERE!"

5
07/09/2016

Beautiful lodging, great rooms, clean, nice customer service. definetly my favorite property when visiting Idaho, consider no other brands, this is the place to stay. 24 hour pool and hot tub and wine hour!!

"Nice acomadations, great service"

4
02/09/2016

Great Staff, very helpful, rooms could be updated a little but the breakfast was awesome and the price we well below comparable hotels in the area. Convenient location, just off the freeway but minimal noise, close to the airpoet. Very helpful staff, we will stay there again!

"Wonderful hotel in lovely setting"

5
31/08/2016

I would highly recommend this venue if you are traveling in the Boise area. Pet friendly was important to me and all services were of excellent quality. Lovely decor and helpful staff! Did not use the pool, but others were having a good time in it.

"Great service"

4
27/08/2016

I had booked this hotel for just 1 night. Since we made changes in our trip we arrived a day early and wanted to stay for an extra night. Not any problem, we got the room an extra night at the same rate I booked it for. Unfortunately the toilet in our bathroom didn't flush. So after a couple of hours, we had to move to another room. I don't know if the hotel was fully booked, but we got a room in a family suite including a hot-tub. Wow.... The breakfast room in front of the frontdesk, not so big, so crowded in the morning. You have to be lucky to find your seat. And although the interieur looked old and dated it was a nice place to be. Friendly staff and great service.

"Great"

5
25/08/2016

This place was decorated just as a Lodge Should be decorated. Beautiful decor. The staff so helpful and they had cookie and milk at night. Our room was clean and again had an old lodge look. Indoor hot tub and pool. Really nothing but good things to say about this place

"End of the trail. "

5
23/08/2016

Travelled from Boston to Boise in 5 days. This was hotel was the best stay of all our stops 3 days of stay and it was super! Clean rooms. Great breakfast ! The lobby was a good place to sit and eat. Super coffee! Staff were exceptionally friendly Easy access off highway 84 . Highly recommend !

"Great stay!"

5
22/08/2016

This place was great, starting with the front desk guy (Colton). He was very nice and friendly. Our room was nice and clean, the pool was nice and warm, but the topper for me was the milk and cookies served between 8-9 pm. After a long day at the Boise Zoo, it was nice to come back to a tasty treat. Also, the breakfast was pretty good too. It was your typical breakfast, but it was kept up well and had potatoes, which you don't typically see. Not to mention, the waffle iron stamps a heart in your waffle. Super cute. Over all it was a great hotel. Nothing creepy or weird here. I would stay here again and again.

"Best hotel ever!"

5
21/08/2016

This place is awesome! When we arrived we were greeted by Colton, he was friendly and quick to check us in. Our room was clean and comfortable. The pool was warm and only 3-4ft deep, perfect for families with little kids. Breakfast was satisfying. Milk and cookie was definitely the highlight for our family, delicious! I would highly recommend this hotel, it's the only place we will be staying while in pass through Boise. It's a little off the beaten path but well worth it!

"Nice Hotel"

4
19/08/2016

I loved the unique look and feel of this Best Western lodge. Upon arrival, we were pleased to find the lodge was much better than we expected. The hotel is clean, quiet and comfortable. We enjoyed the milk and cookies they had in the evening in the lobby. The pool is quite small, but is open 24 hours- which is nice for traveling families. We stayed one night as we were passing through town. We will book here again on our way back through. Best Western has a good rewards program too that you can sign up for on their website.

"Very Average"

3
17/08/2016

I stayed here for about a week on business. It's a very average hotel, no-frills but no real problems either. I had a king room facing the freeway which made opening the window at night too noisy. It was clean and convenient for business with a desk and plenty of plug-ins for electronics. The room had a mini fridge and should have had a microwave but it did not - that is my only complaint really. Breakfast in the morning is adequate - typical hotel buffet breakfast but a wide variety and the buffet was kept clean. Very busy though, I seldom could find a table to sit at. The pool is shallow but nice and warm and is available 24 hrs. I really didn't have much interaction with the staff because I had no problems. Nicely decorated and the room had a great TV.

"As always "

5
17/08/2016

Can't say enough good things for Best Western hotels!!!! The room was very clean with all the amenities you would need . Easy to get to right off of 84 .Thank you !!! For another good night sleep and great breakfast !!!! Biscuits and gravy sausage and eggs and waffles what more could you ask for ????

"Greatest breakfast ever!"

5
17/08/2016

Fantastic breakfast and comfortable beds and efficient, friendly staff. the pool and hot tub are lovely and the fitness center is certainly adequate. I appreciated the availability of the computer and printer in the lobby. What more could you want.

"Mold in bathroom"

4
14/08/2016

Beautiful hotel except there was mold on the wall in bathroom, evening staff was not available, ice machines all broken, tv remote difficult to use, wall thermostat confusing. Not enough milk and cookies as promised.

"excellent family room"

5
13/08/2016

We chose this hotel for location near the freeway and a tiny bit out of Boise, and the fact we could get a family room for our group of five. The family room was great - large, with three real beds and two separate areas of sink and counter The décor of the public areas is particularly well done, and the breakfast was very good.. We will return.

"Perfect Location and Comfortable Quiet Room"

4
12/08/2016

One night without fanfare. The top floor room was quiet, the bedding comfortable, plenty of hot water and a good breakfast with hot and cold items. Freeway access was easy on and off and check in checkout was straight forward. The internet was somewhat intermittent, working fine one minute then not. The bathroom lacked Kleenex too.

"Lovely lodge style hotel on the edge of the city"

4
12/08/2016

Good hotel with spacious room a little noisy as we like to have the window open and the air conditioners are quite loud- but traffic dies down by the average adult bed time so we didn't find this an issue. Best westerns don't seem to have Insite restaurants but there are good services very close. We have found the best western hotels good value and nice friendly service. Traveling on motor bikes and they let you park under cover at the entrance to the hotels so they can keep an eye on the bikes.

"Boise Hotel"

4
12/08/2016

for a one night stay this was a safe place though not right next to airport as I thought it wasn't far but nothing to eat around this hotel! The front office Emily was wonderful! Though the printer didn't work at the desk she printed it on her printer.

"Best Western Northwest"

5
11/08/2016

After a 2 week vacation on the road we made this our last stop. While it was difficult to locate, we found it very worth it. Found the understaffed employees to be exceptional. We had 2 minor issues with a TV and room lock. They corrected those issues quickley. The roam was clean and comfortable. For a roadside stop, it was by far the best in many years of travel. They are on our return list if passing again. Breakfast avg+ for a hotel.

"Good"

4
04/08/2016

The rooms aren't as big as other Best Westerns we've stayed at, but it was nice. jfdaowjreoirewohjrkamlasdjodsyiowldshoiyxcuihyeknrlaoipm oewrlafdouaorejajdsojhoajlwenrofasufohrekheoiyfdiohnklwjohNLFDSM jworhjeoln

"Okay for the price, but nothing to write home about"

3
03/08/2016

The exterior is very nice & the location is convenient to the highway, grocery store & a small factory outlet center. However the interior decor' feels outdated, the hallways narrow & dark, and the rooms were just average. The hot breakfast items were in fact lukewarm and the scrambled eggs very watery. We left most of that and settled on cereal & pastry - not my usual choice to start the day. I had a concern at check-in which a very polite & professional young man at the desk was not able to address & therefore handed the matter over to his supervisor. She was curt, bordering on rude, unfriendly & dismissive of my concerns.

"Enjoyable Stay"

4
28/07/2016

I made the reservation through Booking.com and got a very competitive price. The desk person was very warm and friendly, and got me checked in quickly. The room was a fairly standard double queen. It was clean, but the bed mattresses seemed past their prime and ready for replacement. The included breakfast was pretty standard; nothing special, but we had no complaints. As the name suggests, the hotel is decorated in a lodge theme, which in some places looks a little tired and ready for a freshening. Overall, it was a positive experience.

"Nice place to stay"

4
28/07/2016

It is on the south end of Boise with only a couple fast food restaurants in the area. But, a nice location to get on and off the interstate quickly. Pool was a good temperature, but it was tiny with the four other families using it. The hot tub was nice (pull out the red button for the jets). Breakfast was very good, and my daughter got to feed the fish. Only real disappointment was looking up in the bathroom and seeing mildew on the ceiling.

"The Best!!"

5
27/07/2016

We choose Northwest Lodge when we visit Boise because it is our favorite Best Western Lodging. The personnel is always very helpful and accommodating. We also feel that Tori is the BEST GM we have met.

"Best hotel stay ever, will never stay anywhere else in the area!"

5
25/07/2016

From the minute we arrived, we were blessed with the most friendly, helpful staff. We came in early and our room wasn't ready yet but Cristal offered to keep our luggage for us in a conference room so we wouldn't have to keep it in the back of our truck while sightseeing. Justin checked us in upon our return from our tour of beautiful Boise, and he was as friendly and helpful as Cristal. I love the lodge look to the lobby and rooms. The lobby, with it's logs, overstuffed suede couches and stone fireplace just invites you to hang out. They had cookies at 8pm and coffee available as well. The rooms are just as nice and I love that they have interior entrances. We had a family suite with 2 queens and a king bed. It was huge and so nice! They have an awesome indoor pool and spa and it is open 24 hours! Their breakfast was the best hotel breakfast of our whole 16 day trip. Lots of choices, fresh and hot, they really kept it clean and well stocked. It included eggs, sausage, biscuits and gravy, and waffles. They also had the best hotel coffee I've had too. I loved that they offered a dark roast. Tori, the manager, was helping to work the breakfast area and also checked us out. We also got to meet Rose, the housekeeper for our room. Check out was as easy as checking in and everyone was just as friendly and helpful. It is refreshing to meet such wonderful people who take such pride in their work. It is hard to come across these days. This hotel and their wonderful staff embody what it means to be in the service industry! The Hotel is pretty centrally located, it was easy for us to get to both from the airport and downtown. If you are anywhere near this area and need a reasonably priced hotel you're doing yourself a disservice if you don't stay here! I'd give it 10 stars if I could. The hotel is great and their biggest asset is by far their exceptional staff. One of the best hotels stays I've ever had!

"Excellent and worth a Stay!"

5
25/07/2016

Wonderful guest rooms and hotel. We loved the rooms, fresh baked cookies and milk from 8-9 pm. Very comfortable and homey cabin decor. It felt like we were staying in a log cabin. Beautiful hotel and caring staff.

"Our Go-To Boise Hotel"

5
23/07/2016

We have stayed here often, as a good stopping point on a route we take frequently. It is mid-range, basic, but always clean, which are my deciding criteria. It also has the sink and long vanity outside the shower and toilet room, which helps when traveling with several family members who are all trying to get ready in the morning. When we checked in at 11 pm, the clerk was happy that we had a prior reservation through the hotel directly, as several people used Expedia and were falsely promised rooms when it was sold-out. I never use third party sites and get the best rates on my own.

"Best Wester Northwest Lodge"

5
22/07/2016

It is beautiful driving up to it! Inside that big timber theme continues. Check is was a breeze, so profession - it's nice to work with someone that knows what they're doing. The room was spacious for us, clean and everything working. Took advantage of the pool this time. We were able to focus on visiting family, and brag about the room. Shopping center, bank, fast food, and two gas stations within walking. Real plus for us.

"Best Western in Boise"

5
22/07/2016

Motorcycle friendly place. Good overall experience with extremely helpful staff. On the southern end of town, so no dealing with downtown rush hour traffic. Eay access the next morning to the back-roads heading North the next morning for an awesome ride to Missoula.

"Excellent Best Western"

5
21/07/2016

Everything was fantastic from the atmosphere being spacious and very pleasant, to each and every one of the staff that we encountered being genuinely friendly and helpful, to the pool, spa, and workout room being cleaned and accessible 24/7, to the delicious hot breakfast with plenty of room to enjoy it. We will definitely stay here when in Boise again.

"Nice clean stay"

4
19/07/2016

It was a nice clean hotel. Easy access to airport but not next to airport. Easy access to freeway. Good breakfast which made one less stop before my adventures. Laundry facilities. Nice décor. Met my needs.

"Good place for family"

5
19/07/2016

the room was clean and cool on a hot day, it was quiet despite close proximity to the airport, the breakfast was delicious and the pool was a hit with the youngsters. I will definitely stay here if I am in the Boise area.

"Fantastic Hotel and Amenities"

5
10/07/2016

The breakfast included anything you could want (waffles, yogurt, toast, hard boiled eggs, sausages, biscuits and gravy, fantastic coffee, hot cereal, cold cereal, scrambled eggs, hot home fries, etc.) The hotel offered afternoon cookies and milk, snacks of apples or oranges which were available anytime, internet service and daily newspapers.

"Not what I expected..."

2
07/07/2016

I don't want to bash the hotel. But you guys really need to make sure 3rd party booking sites have full details for whats included in each room type. Very disappointing to request one thing and receive something COMPLETELY under standards/expectations.

"One night stay"

4
05/07/2016

We stayed here on the last night of our 2 week vacation. The hotel is very nicely appointed. Staff was very nice, both at check in and check out. Rooms were standard. The breakfast was pleasant. 9 of us on the road for 2 weeks, and a respite this was!

"Uncomfortable"

3
05/07/2016

nice decor pretty grounds ,check out the room before you decide to stay,we had a noisy room at the back of the hotel dog barked off and on not sure where the dog was,noisy toilet and refrigerator ,room smelled,mattress was bowed in the middle bad bad could not wait to leave our worst experience at a Best Western

"completely satisfied"

5
05/07/2016

from check in to departure this facility was very enjoyable, the staff was pleasant and helpful. Plenty to eat for breakfas and all issues were quickly handled by staff. The location made all of our outings easy and quick. For the price, this facility is well worth your consideration.

"Nice hotel, everything you need"

4
29/06/2016

Lovely hotel and very clean which is always good. Rooms had all facilities required and the staff were really friendly and helpful. We found the location really good and easy to find straight off highway but was a bit of a distance to the town centre (probably 20 mins or so). Didn't stop us having a great time though

"Week long stay"

3
27/06/2016

The staff was very friendly, good location right off the highway. If you are there for a long stay, get used to the breakfast because it is the exact same every day. Wear slippers in the rooms, the carpet is not very clean.

"Relaxing Remote Location"

4
24/06/2016

If you are looking for a place in the center of action and nightlife, this is not the place. The area around the hotel doesn't really have any restaurants or other places of interest. It is conveniently located to I-84 and on the far east side of Boise. However, the access is a little tricky as there's not access from the freeway side of the hotel and no sign for the hotel on the street where you turn in to the hotel. We drove past it the fist time as the GPS was not able to find the exact location. This property itself was quite nice and we enjoyed our stay there. The room was comfortable and very clean.

"Close to Airport Far From City Center"

2
21/06/2016

I was really unhappy that we couldn't cancel our 3 day reservation after we viewed the hotel the day before. This hotel looks okay but it needs some upgrading. There are stains on the carpets and the furniture is worn and looks like it needs cleaning. The washer and dryer are on the 3rd floor next to an executive sweet who thought of that bright idea? And they are so old it takes 2 hours to dry a load of jeans. We were there 3 days 2 of those days breakfast was set out so early that it was cold by 7am and when it ran out it wasn't replaced immediately. The beds are hard and could use some padding.

"Great hosts"

5
20/06/2016

I have stayed with the Northwest Lodge, sometimes for an extended stay. I have always found this a clean, friendly place to stay. The staff, from housekeeping, front desk, and management at Northwest Lodge are what raises this motel to five stars in my eyes.

"Very relaxing place to stay"

4
19/06/2016

This is one of the best Best Western Hotels I have stayed at. If in the Boise ID area, I would highly recommend this Hotel. They also sold bottles of wine at the lobby for just $9, and it was good tasking. What a great idea. Great pool and Jacuzzi.

"Nice place"

4
18/06/2016

Stayed here with 6 others on motorcycle trip through the area. Hotel seemed pretty new to me. It is pet friendly and we usually do not stay in pet friendly hotels but a friend made the reservation. When we came up the elevator we could hear a dog yapping and a guy was knocking on the door. He said the dog had been yapping all day and the owner had left. We could not hear it in our room and the room was clean. I would stay here again.

"Its about customer service"

5
16/06/2016

Thank you to Emily she did a great job in handling a upset customer. I could tell she cared about her customer, she owned the problem and did what she could to make it right , she exceeded my expectations of what hotel should do for there customer. She did it all with confidence. Every hotel that i have stayed in has had some kind of problem. It how your staff handles it that makes us come back

"NO CANCELLATION!!!!"

1
12/06/2016

Be careful about booking a room with them I was thinking of changing my reservation with them. We went in there to check it out today and I was thinking about cancelling when I got back to my room in Ontario, Oregon. It just didn't seem that great and is far from everything in an industrial area. I have never booked a room that I couldn't cancel the day before but Best Western's website says that I can't I'm really, really disappointed! I don't believe I will book with Best Western again, I think this is a BAD policy!!!!

"Nothing Special"

4
09/06/2016

This is not a poster-child of hotel for the BW group. It's old & needs a lot of TLC to bring back to BW standards. The staff was very nice, helpful. Room seem "old" yet very clean. Pool was so cloudy x 24 hrs. I could not see the bottom in the deep end(safety problem?). Breakfast area clean, good selection of Hot & Cold food.

"Nice lean rooms, well groomed landscape, friendly staff, pet friendly"

5
08/06/2016

We stayed for one night for an event in Boise. Easy to find on Federal Way. We had pet dogs with us, but found we were on the 2nd floor, and preferred ground floor for pet access. Colton checked us in and re-arranged the reservation, and gave us an available room on the ground floor. The room was very spacious, clean, and comfortable. The motel was quite full, but yet was quiet. The complimentary breakfast was very good with many choices (hot and cold). In checking out, Crystal was very friendly and helpful with some questions I had. She is the kind of staff that makes you want to stay there again.

"I must have missed the good stuff... because this was bad."

1
04/06/2016

This is probably one of the worst hotel experiences I have ever had. I checked in on May 30, and checked out June 4. If I hadn't prepaid through a third-party website (priceline), I would have demanded a refund and left the first night. Absolutely terrible. 1. We reserved a two queen bed guest room. Dresser was broken, several of the drawers did not work and the front wood fascia was missing in some areas. There were several huge cobwebs on the ceilings and windows. 2. There is a two-sided door sign placed in the room, one side printed, "Quiet Please." and the other side printed, "Please Clean." After our first night, we placed the door sign on our door the next morning with the, "Please Clean." sign clearly displayed. We returned late that evening and discovered the room was not cleaned and left untouched. We spoke to management and told them we would be stepping out again for a few hours and requested they clean the room in our absence, since they did not earlier. They agreed, but when we returned hours later, nothing had been cleaned. We were too tired to deal with it that night, complained to management AGAIN who gave a half-hearted excuse, gave us new towels, and said it would be done the next morning... Same thing the next day. We leave, we place the "Please Clean." sign on our door, and return late that evening and it is still NOT cleaned. You're kidding, right? We spoke to management and said this is two days in a row that we requested cleaning and it hasn't happened. Management wasn't aware there were new "Please Clean." signs and said the cleaning staff doesn't read/speak English, so they didn't know what the sign meant, which is why they didn't clean the room. Luckily, we were leaving again, so they called their staff and cleaned the room right then... They cleaned the rest of the week, but it was unacceptable that it took speaking to management three times to get the service we requested. 3. Continental Breakfast- gross. It was not fresh, cold, and a complete mess all of the counters, food containers, and appliances. It looked like friends of the cleaning staff were coming in and helping themselves to breakfast, despite not being guests of the hotel itself. 4. Indoor Pool/Fitness Center Indoor Pool and spa was heavily chlorinated. It scared me to go in because it would probably give me chemical burns. Not to mention, the water had bugs, hair and dirt floating around. Fitness Center is a complete wreck. Their total body machine is completely rusted and hard to use because of this. Elliptical machine is rusted and broken. Resistance does not work and the pedals are falling off. Treadmill is completely inoperable. The safety piece that is required to run the machine is rusted and does not make a connection to allow the machine to function. Needless to say, you won't be working out here. Save your money, book elsewhere. If I could give it 0 stars, I would.

"A really friendly and nice hotel"

5
03/06/2016

I have been here twice in the past month or so--I would be back again next week but they were sold-out on the dates I needed (I waited to o long to reserve--sigh). Just has a very nice rustic feel--like a lodge--when you enter. One of this nicest lobbies I have seen in some time--not swank or posh...just...welcoming. I like that. The employees reflect the same welcoming attitude. I will be back--I will just make sure I reserve with a proper lead time!

"OUTSTANDING EXPERIENCE AND VALUE!"

5
19/05/2016

What a great hotel! The decor in the lobby, in the rooms, and the friendliness of the staff all said "Western Hospitality." The lobby was comfortable to hang out and meet, the milk and cookies at night were a special touch, and the landscaping outside just perfect. The beds were very comfortable, as were the many pillows provided. If in the area again, I would DEFINITELY choose this hotel again.

Brooke O, Front Office Manager at BEST WESTERN Northwest Lodge, responded to this review
Dear Coach B, Thank you SO MUCH for your FANTASTIC review about our property! We loved having you stay with us! I'm so happy to hear that you enjoyed the theme of our hotel and that you found everything comfortable and accommodating! The hotel staff and I look forward to seeing you on your next trip through Boise! Have a great week! Sincerely, Brooke O. Front Office Manager

"Great Place to Stay when in Boise"

5
18/05/2016

This is a great Best Western property. It is near the freeway and close to downtown, has very nice rooms and suites, the breakfast is excellent, and the price is right. It is quiet, comfortable, and has helpful staff.

Brooke O, Front Office Manager at BEST WESTERN Northwest Lodge, responded to this review
Dear Mr. Bbrackin1, Thank you for this excellent review about our property! I'm happy to hear that you enjoyed all of the amenities that we have to offer and that our staff was able to help you during your stay here! We look forward to seeing you on your next trip through Boise! Sincerely, Brooke O. Front Desk Manager

"Quality Stay"

5
15/05/2016

Staff were helpful and check in and check out was perfect. The room was very comfortable and quiet, I did not hear traffic noise from the interstate and it is only 5 min to down town. Location was good for my business stay.

Brooke O, Front Office Manager at BEST WESTERN Northwest Lodge, responded to this review
Thank you for taking the time to write this great review for the Best Western Northwest Lodge Boise! Your feedback is beneficial for all future guests! We are so glad that our hotel and our friendly staff exceeded your expectations! If business or leisure brings you back to Boise, we look forward to welcoming you back. Brooke O. Front Office Manager

"The Northwest Lodge in Boise - Must Stay"

5
15/05/2016

I have to highly recommend this hotel. It was right off the freeway, but without the noise. The staff was amazingly friendly, professional and helpful. The lobby area was like a lodge, and you felt comfortable going down there and visiting with other guests, or reading a book. The breakfast was A+. The value was excellent.

Brooke O, Front Office Manager at BEST WESTERN Northwest Lodge, responded to this review
Thank you for taking the time to write this FANTASTIC review for the Best Western Northwest Lodge Boise! We are so glad that our hotel and our friendly staff exceeded your expectations! If business or leisure brings you back to Boise, we look forward to welcoming you back. Sincerely, Brooke O. Front Office Manager

"Comfortable hotel"

4
12/05/2016

I found this hotel on the Tripadvisor site, but called to make a reservation due to limited Web access. TA had rooms from $109 but the best price by phone was $113. The lobby and our room was clean, neat and tastefully decorated. The lobby has comfortable seating areas as well as table and chairs. The carpet in our room had some "ripples" which would probably resolve with stretching. Our room had a refrigerator and microwave. I noted some guest rooms labeled as family and business suites. Beer and wine can be purchased at the desk. They serve milk and cookies in the evening. Breakfast includes hot and cold options. Staff were pleasant.

Brooke O, Front Office Manager at BEST WESTERN Northwest Lodge, responded to this review
Dear, Judy J. I'm so glad to hear that you were able to enjoy your stay with us and that you found us accommodating! I'm sorry to hear about the carpet in your room and I will be sure to have maintenance take a look at it and fix it as soon as possible! I hope to see you on your next trip through Boise! Sincerely, Brooke O. Front Office Manager

"Large Room, Great Staff, Warm Pool!"

4
21/04/2016

What a comfortable hotel. Right off the freeway and especially convenient if you're coming from the south. The room was very large and the beds very comfortable. Best of all, the pool was warm and clean. We love morning swims when we have it to ourselves! Then there was breakfast. A notch above the usual with many options - all delicious. We'll stay here again!

Brooke O, Front Office Manager at BEST WESTERN Northwest Lodge, responded to this review
Dear Rushcubfan, Thank you for you wonderful feedback on our property! Your feedback is beneficial to potential guests looking to book with us. I am so happy that our hotel exceeded your expectations, along with our staff as well! We look forward to potentially seeing you again during your future trips through Boise. Thank you! If I can be of assistance in the future, please don't hesitate to contact me at 208-287-2300. Sincerely, Brooke Olsen Front Desk Manager BEST WESTERN Northwest Lodge

"Good Night Stay"

5
20/04/2016

I stayed at the Best Western Northwest Lodge on the east side of Boise, ID. I chose it because of other good ratings and it was close and convenient to my travel. The staff were very efficient and helpful with dining recommendations, etc. I would stay there again when next in the area.

Brooke O, Front Office Manager at BEST WESTERN Northwest Lodge, responded to this review
Dear Carl, Thank you for you wonderful feedback on our property! Your feedback is beneficial to potential guests looking to book with us. I am so happy that our hotel exceeded your expectations, along with our staff as well! We look forward to potentially seeing you again during your future trips through Boise. Thank you. Sincerely, Brooke O. Front Office Manager

"2 nites"

4
13/04/2016

Stayed here two nights while in town from Seattle. Other than being on the edge of town I have very few complaints. It's location has little to do or eat nearby if you have any free time. The room was nice and clean and the staff was friendly. The breakfast was good. The wifi was fast and the location had easy access to the freeway. Never heard the nearby airport which was nice. I would stay again if passing through.

"Excellent Stay"

5
09/04/2016

We would stay here again. The facility was clean and pretty and updated. The staff was friendly. The breakfast was hot and had very good choices. I would recommend this as a place for people who are traveling through Boise.

"One Happy Customer"

4
06/04/2016

I arrived late driving a U-Haul from Phoenix Arizona. Being tired and being greeted with a friendly smile, made me a happy customer on the spot. Crystal, at the front desk, was very welcoming and made every effort to accommodate me on my late arrival. She was speedy in checking me in so I could get to my room. Walking in to the room I was pleasantly surprised by how big the room was. Too bad I was only there for 1 night. The bed was comfy and large.(Queen i think) Direct TV, free wi fi was all part of the room rate. If I am ever back in the area I would not hesitate to call here first. Thank you Best Western!

Brooke O, Front Office Manager at BEST WESTERN Northwest Lodge, responded to this review
Dear Melissa Swain, I'm so glad Cristal was able to get you into your room quickly and efficiently and that we were able to accommodate you during your stay! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to seeing you in the future! If I can be of assistance in the future, please don't hesitate to contact me at 208-287-2300. Sincerely, Brooke Olsen Front Desk Manager BEST WESTERN Northwest Lodge

"Best Western Northwest Lodge"

5
29/03/2016

Very Clean and friendly. one comment, pillows were not comfortable. I highly recommend this hotel. the breakfast was great and the cookies and milk served at night was a nice added touch. I wish there were disinfectioning wipes in the gym.

"Lovely Place"

5
16/03/2016

The Best Western Northwest Lodge here in Boise, Idaho is an ideal stop. My stays here have both been lovely. If you are looking for a place to swim on your stay I would recommend here with their indoor 24 hour pool and hot tub. The staff is amazing. Always friendly. Both of my stays Dena has always been helpful. If you get a chance and need help late into the night, she is definitely the one to ask!

"Nice Hotel"

4
16/03/2016

Nice hotel, competitive price. Rooms need some updating as wood furniture is getting worn. NO place to eat nearby except fast food. You have to drive 4-5 miles to get dining experience. Beds better than average but not as good as some other major chains.

"Good, but could be better"

4
14/03/2016

Nice rooms, nice breakfast, yummy cookies in lobby before bed. However, pool room smelled funny and had no towels (even upon request). Breakfast was delightful BUT garbages were overflowing all over the floor and the kitchen helper didn't speak enough English to help me with what I need at breakfast (butter), which was missing. They have the bones of a great hotel, but definitely need some polish!

"Great Value for Price"

5
29/02/2016

Everyone was very friendly, everything was very clean, the hotel is well-decorated, the bed was soft, and the hot tub was great. The breakfast was very good, but I would have appreciated more gluten free options. It's a bit outside of town, which could be a positive or negative. Overall, fantastic value for the low cost I paid.

"Perfect layover for family of 5 on way to Sun Valley"

5
25/02/2016

Family suite has 3 beds, sleeps 6-7 was clean, spacious and just right. We booked online 1 hour before arriving and it was dead easy. Location is about 5 minutes off 84 but worth every bit of the time.

"A great place to stay in Boise"

5
21/02/2016

This is an excellent Best Western hotel. Everything in the room was clean and functional. Comfortable bed and writing desk chair. Breakfast was very good, nice selection of real scrambled eggs, boiled eggs, breakfast meats, fresh fruit, bread, muffins, etc.. the only negative is lack of signage on S. Federal Way makes finding this gem a real challenge at night.

"WELCOME TO COMFORT and SINCERE CUSTOMER SERVICE!"

5
10/02/2016

First Class All the Way! The New Decor is fresh and trendy.Nice touch in Lobby and updates throughout. Interior lighting has been changed to new and brighter * lighting,so nice! Thanks Tori your new changes in Decor is impressive! Great Breakfast served up everyday with nice seating in the Lobby. I try to stay here every time we travel into Boise Idaho.We were here two weeks ago. Good Location close to shopping and restaurants,don't miss this one.

"a great place to stay"

5
10/02/2016

Very nice accommodations all around. Highly recommend this place to stay either business or pleasure. Very clean and staff was helpful at all times. The breakfast was great. A full service menu and then a help yourself. Great coffee which is always a plus!

"More than expected"

5
30/01/2016

My Company booked this hotel for me staying 4 nights,I read a few reviews and was not sure what to expect...I stay in Boise area hotels every year and have stayed at 5 star most of the time.. I arrived at 11:40 am the hotel manager had a room cleaned and checked me in 3 hour prior to rrgular check in at 3:00 pm. I would rate my experience 5 Star...my Room was awesome !! The morning Breakfast was fresh and delicious. The pool and hot tube were available 24 &7 as well as the exercise room. All of the staff form the Front desk management to the breakfast servers were friendly and curious . The all went out of there way to make this year's BOISE trip one I will not forget...I will be staying here for. Now on...A GREAT BIG THANK YOU !!! Northwest Lodge for a memorable Trip this year...Phil Olson's Greenhouse Territory Manager

"Great Staff and Room"

5
30/01/2016

The room was clean and welcoming and the staff was fantastic. They made me feel right at home and was very welcoming and friendly towards my cat too! It can be hard traveling with a pet and even harder to find a good hotel that allows cats. This place was great and I plan to stay here every time I travel to/thru the area.

"Personal Service in a mountain inn atmosphere."

5
12/01/2016

Very hometown personal service. Very clean. Nice amenities. Very friendly, caring and intelligent staff. Great breakfast. Good size pool and Jacuzzi. Excellent exercise room with treadmill, elliptical, and hand weights.

"Breakfast"

5
10/01/2016

Best complimentary breakfast ever offered anywhere!!! Everything from six different offerings of hot coffee and tea to scrambled eggs, sausages, biscuits and gravy, yogurt, toast, hard boiled eggs, toast, jellies, cream cheese, bagels, peanut butter, four different cereal offerings, and to top it off, even chocolate waffles!

"Not sure..."

2
09/01/2016

First time we have stayed her and I was ready to write a five star review until...second day. No maid service due to listing us in the wrong room. Keys don't work due to listing us in the wrong room. 9:30 at night changing rooms due to listing us in the wrong room. OK, I can understand the mistake. But the new room, filthy. So much "stuff" on the floor, I quit taking pictures to show the management. Dirty toilet. Wrinkled bed linens makes you wonder. We really liked this place and planned to stay here in the future when visiting family. Now...I'm not sure.

"Easy location, nice hotel"

5
05/01/2016

The front desk folks went out of their way to help us out with a couple of problems (not with the hotel!) that we had while in Boise. Friendly, competent people, nice hotel, good location for us. It was easy to find (just off the freeway). I was surprised there was not more freeway noise since we were facing the freeway. This location on the edge of town was perfect for us. Easy access to downtown.

"Family trip"

4
31/12/2015

My kids and I went up over Christmas break for some relaxation. We stayed at Best Western Northwest Lodge. This is our favorite hotel. We were able to just relax by the in the pool and hot tub. We really enjoyed this trip.

"Hotel"

4
21/12/2015

The children love to swimming but it was not enough warm pool. It is great breakfast and need extra table and chair. The bed was okay but need update the beds. Good thing we can walk to jack in the box.

"Northwest Lodge"

4
19/12/2015

Have stayed here many times over last several years. Always a nice stay, just out of the hustle but still easy access to everything. Staff has always been great and hot tub always clean. Evening beverage is nice and breakfast is descent. Quiet rooms. They have several sizes of rooms so sometimes have to ask.

"Great experience"

5
19/12/2015

We stayed in a double queen room the room was super clean and the staff was very helpful experienced and very friendly! I don't think TripAdvisor should be putting limits on our words requiring us to type 200 minutes or more ridiculous

"Passing through"

5
13/12/2015

This place is a great place to stop after a long drive. We've started in Louisiana and this is the last stop before heading to Washington State. We would recommend this place to all our family and friend. Great with pets and room size, to save money they also offer Breakfast.

"Grizzly Bears on the Pool wall!"

4
11/12/2015

Checked in here at the last minute, and was given a tastefully decorated room that was sparkling clean. Lobby is comfortable and welcoming, with comfy couches. Breakfast is nothing special (does every "free breakfast" place order their food from the same vendor- the one who makes "eggs" that look like taco shells?), but the bath products are luxurious and the pool & hot tub are excellent. Log benches even in the pool room, friendly and highly professional staff, good prices. Only issue is traffic- road and air. This place is right by Micron, a set of major intersections, and the landing area for the airport, so earplugs would be a good suggestion. Other than that, a nice place to stay.

"STaycations are great!"

4
11/12/2015

Thanks for the wonderful stay, Torri. And Thanks for addressing our issues. I look forward to our next stay-cation in February! We take a Stay-Cation monthly and this hotel is on the top of my list. I like how it was like being transformed back in time with the rustic features, furniture and style. It was truly like getting away though we live in town. Thanks, Best Western Northwestern Lodge! The Migels

"Boise fun"

4
01/12/2015

We booked this hotel on the advice of a friend who had stayed recently. We didn't do any other research as to the location of the property (our mistake) and it wound up being about 15 miles from our niece's house and not real close to downtown. Turned out okay though since Boise is easy to get around AND we got to see some sights while traveling to the house. Accommodations were good and the staff friendly. A good value for our money.

Brooke O, Guest Services at BEST WESTERN Northwest Lodge, responded to this review
Dear Guest, Thank you for your review on our hotel! Your feedback is beneficial to potential guests looking to stay with us. I'm glad you were able to find your way around Boise and you were also able to see some of the fantastic sights Boise has to offer! We look forward to potentially seeing you again on your next trip to Boise! Sincerely, Brooke O. Guest Services

"A Western Themed Lodge/Hotel"

5
29/11/2015

Check in and Check out were easy. The room was very nice - it was western themed in the decorations and attractive. There was a refrigerator which actually had a small freezer unit for our freezer blocks. There were two chairs at the table where the computer hook ups were located. The sink and bathroom were separate so one person could be showering while the other was using the sink. The fan in the bathroom was loud and the bath tub made creaking noises. The third floor is kept as pet free which is very nice for those with pet allergies. The breakfast had the standard hot and cold offerings but they did have fresh fruit and yogurt.

"Beautiful Hotel"

5
29/11/2015

Superb rooms and organic bath products. Staff was professional and gracious. The lobby was beautiful. Breakfast is the usual fare, not much fresh stuff, prepackaged gravy and biscuits. The place is well done and has comfortable,beautiful rooms.

"Good Value for Money"

4
21/11/2015

Not an upscale hotel, but great value for money. Clean, reasonable breakfast, helpful staff. Bed could me more comfortable. Adding more variety to breakfast would make this even more appealing. Hotel maintenance was good.

"Northwest Lodge Boise"

5
15/11/2015

Room was very nice. Sorry we missed the cookies in the evening. Clean, nice, fairly reasonable. TV remote would not change channels. Pool area open 24 hours. Could not walk to any events, as to far from main stream, very nice otherwise.

"Staff very inconsiderate, rude and not truthful"

1
04/11/2015

I looked up hotels with indoor pools as our two little children wanted to go swimming so we were going to take them on a fun little overnight trip. I found this hotel advertised at $76 online for the night of 11/2. We decided to go to the hotel and check it out - see the pool etc. When we arrived we liked the pool area so asked the hours and if the pool was heated. We were told it was 24 hours and yes, it was heated. We then asked if we could book the $76 room. We were told the cheapest room available was $99 in a snotty tone. I advised that it was advertised online for $76 and was then told well you will just have to book it online then, but if you do that you have to stay here as we won't give you any money back. I never said anything about getting my money back so thought this was really quite rude. I said ok, let me just go back out to the car and I can book it on my ipad. We literally walked back outside to our car, pulled up the site again and it now said $89, however when you clicked the link to book it - it kept coming up as $99. So we took the ipad in and showed the gal at the front and she said, that is strange as it's showing that price, but I still can't give you that price. Hmm. Ok. By this time our children were getting anxious - all they wanted to do was go swimming. So, we paid for a full price room - Ended up being $111 and some change. About an hour later after getting our things settled in the room and the kids in their swim attire, we went to the pool. My four year old puts her feet in and immediately yells - Mommy!!! It is freezing!! My two year old then puts his feet in and immediately says he is cold. I then put my feet in and wow... the pool is NOT HEATED. It is freezing cold. The hot tub is not suitable for children of this age. The pool, my daughter with stood for about 3-4 minutes at which time I see her teeth chattering and she is physically shaking so I make her get out. I go to the front desk and the lady who booked us in to the hotel has left for the day. I let the other lady there now know that we specifically booked this hotel for the pool for our kids - we live in Boise and just wanted to do something fun for our children. We were told the pool was heated, it is clearly not - my little girl is freezing and my son cannot even get in past his feet. I am very unhappy about this. She told me there was nothing she could do as she didn't book me in. We then went to our room and watched some TV. About 4 in the morning the people next to us were so loud - banging things, sounded like animals in the next room. Woke both kids up several times between 4-6am so at about 6:15 am we finally just packed our things back up and went home. What a complete waste of our time and money and a huge disappointment to our children. I am so unhappy with this experience I cannot even express how much.

Devin H, Guest Services at BEST WESTERN Northwest Lodge, responded to this review
Dear Sinie A, Thank you for your review on our property. Your feedback is beneficial for potential guests, as well as improvement on our property. We unfortunately are not authorized to give the same rates displayed by 3rd party vendors online, due to contracts that we have with those companies. Displayed rates online also update to our availability, explaining why you would keep seeing the $99 rate instead of the $89 displayed. We also apologize for the pool not meeting your expectations. We try to keep our pool heated to a comfortable temperature for all of our guests. I would lastly like to apologize if our staff came off as unpleasant to you, as we strive for superior customer care. I do really hope we get another chance for you stay with us, with your next trip being more pleasant than the first! Sincerely, Devin H Guest Services

"Good location, nice staff"

4
01/11/2015

Breakfast was terrible., The room was large enough for us to have our own beds. The bathroom was little for a suite, however, there were 2 sinks so the rest of us could continue to get ready while others showered. The staff was pleasant and helpful. .

"Northwest Lodge"

3
31/10/2015

Nice facilities, caring staff, clean and confortable. Lack of having available mobility accessible room as reserved. Noisy as near freeway. Easy on and off from freeway. Milk and cookies in the evening a plus.

"Super Happy Fun Time"

5
26/10/2015

If you're looking to stay in an inviting, comfortable and quaint hotel that's minutes from the airport, this is your destination! The rooms are clean. They offer great cable channels with HD and wide screen tvs. All accommodations were up to par! The staff is what really makes this hotel truly memorable! Arriving in the evening, I was checked in by Brook who was extremely friendly. She informed me of the Internet code and any other questions I had. Falling asleep was difficult so at around 2am I thought I would try my luck at asking for a cup of milk which is when I met a very kind Shelby who, without hesitation, promptly acquired a ice-cold cup of milk! I couldn't have been happier!!! The next evening after my attendance at a friend's wedding, I was greeted by Jamie and Yaslinn upon my entry. Extremely friendly ladies who engaged in conversation willing and earnestly, if I choose to do so, which is a breath of fresh air!!!! While I was there I met Yaimara, a very pleasant person and the hotel manager. I conveyed my appreciation of her staff and accommodations. Kudos to the engineer who helped me with the desk mat. Cheers to the housekeeping staff.

"Fabulous place to stay"

5
18/10/2015

Extremely helpful people at main desk, decor is very comfortable and impressively beautiful, fun Halloween decorations made it festive, extremely quiet,it is obvious the staff cares about their jobs and are extremely helpful and professional, makes you feel like family.

""Great" (Best) Western Northwest Lodge"

5
15/10/2015

The lobby really looks like a high-end mountain lodge with a large stone fireplace, log columns and plenty of room to relax in seating areas with overstuffed chairs, couches and wood tables. The western mountain lodge theme continues in the guest rooms with modern amenities and very comfortable beds. The hotel is located in a safe area of Boise near the tech industry headquarters. Brooke Olsen at the front desk is very cheerful, helpful and will make you smile.

"Best Western Boise"

4
15/10/2015

The exterior of the hotel is very inviting. Close to freeway access for easy on and off. The room was clean, but just seemed a little lacking in normal maintenance issues. We didn't mention it either, so maybe that's why they haven't been taken care of yet. Overall a nice hotel

Devin H, Guest Services at BEST WESTERN Northwest Lodge, responded to this review
Dear Guest, Thank you for taking the time to write this review for the Best Western Northwest Lodge Boise! We are so glad that you enjoyed your stay. We apologize for the minor maintenance issues, but your review helps us review things such as that! If business or leisure brings you back to Boise, we look forward to welcoming you back. Sincerely, Devin H Guest Services

"Could have been better"

3
13/10/2015

We stayed here for one night on our way to Yellowstone. We've done this before, due to the property's location next to the interstate. The room was nice. Comfortable and quiet. But, there were some concerns. The front desk agent seemed to be out and about a lot. We had to wait for her to return to check in, and had to wait for her to come back when we wanted to discuss a problem. The problem was really kind of silly. The hinges on our room door hadn't seen any kind of lubrication for some time, and make very loud noises when we opened or closed the door. I pity the people in the rooms around us. I spoke with the front desk about this, and was informed that there was nobody who could oil the door on weekends. I just shook my head. Perhaps the maintenance person should have been paying attention to this during the week. Another issue that I saw involved the fire doors in front of the elevator landings. These were propped open because the hold-open magnets weren't working. Fire code violation, people! The breakfast was standard Best Western breakfast fare. Not great, but not terrible. The employee keeping the breakfast area stocked and cleaned was very surly. If these little details had been attended to, I would have given this hotel a much higher rating.

Devin H, Guest Services at BEST WESTERN Northwest Lodge, responded to this review
Dear Guest, Thank you so much for taking the time to review our property! Your comments are beneficial to potential guests as well as our staff. We apologize for the minor issues with the room, and we will take your feedback and use it to improve. We would love for you stay with us on any future trips to Boise, and we hope that next we will exceed your expectations! Sincerely, Devin H Guest Services

"Yeehaw"

2
13/10/2015

In case you're not annoyed and exhausted enough after a long day of travel, they've got country "music" blaring in the hotel lobby. This might be fine for the local potato farmers and welfare cowboys, but most hotel guests are from somewhere else, and probably aren't enamored of this barnyard and honky-tonk noise. I cancelled my second night and stayed elsewhere.

Devin H, Guest Services at BEST WESTERN Northwest Lodge, responded to this review
Dear Guest, Thank you for your feedback on TripAdvisor! Your feedback is important for improvement on our property. We apologize that our country music bothers you that much. Due to past guest input, and the fact that we are lodge themed, we beleive that country music best accomodates the lodge feel when guests stay with us, and we are sorry to hear that it did not create that feeling for you. We hope to get another chance to have you stay with us when you travel through Boise! Sincerely, Devin H Guest Services

"A Lovely Rustic Oasis in a Convenient Location"

5
12/10/2015

This was my second stay at this location and the second visit was even better than the first. Lovely rooms with upscale western theme and cozy lobby makes you feel right at home. Rooms were clean, breakfast was just right and staff was more than accommodating. Good value for your money. The only down-side is that there is no family restaurant close by as the Perkins that was on the same site has closed. Jack-In-The-Box doesn't quite cut it! Great stay though all the same. Come experience this gem for yourself!

Devin H, Guest Services at BEST WESTERN Northwest Lodge, responded to this review
Dear Roberta M, Thank you for your fantastic review of our property! We appreciate returning guests like yourselves. While you're here, we do all we can to make you feel comfortable. I apologize that there weren't any nearby restaurant selections to meet your needs, we will be more than happy to direct you to some great recommendations on your next visit. We look forward to the next time you stay with us. Sincerely, Devin H Guest Services

"nice pet friendly,indoor pool clean rooms"

5
12/10/2015

very clean rooms ,pet friendly close to stores has an indoor pool breakfast and coffee. lodge stayed here traveling from tampa to portland nice helpful staff has a jack in the box resturant in front parking lot.. A++++

"Western Themed Hotel"

5
11/10/2015

Great little hotel that exceeded our expectations. It's got a great western themed style and the staff is excellent. Only downside is that road construction is finishing up in the area that makes exiting the place a little awkward - hopefully completed by late 2015. Excellent breakfast - fresh cookies in evenings.

"ADA room problems and over all maintenance"

2
09/10/2015

ADA room too big of furniture no room to move around in wheelchair. Roll in shower pan was not even floor so could not use.Second room for family the tub faucet would not shut off.Moved to different room and thermostat did not work.Moved to third room. Lights not working in stairway and lights totally kurt on second floor. No automatic doors to enter building - can't believe how cheap this is being managed.Matresses floated so difficult to use in ADA room.

"Get bed and accessories "

4
07/10/2015

Stopped here on the way home from vacation. Great location; east side right off freeway. Staff was great ... cookies and milk and free breakfast so-so. Best Western needs new menu and better food. Bed was great. Fans in bathroom and heater were way too noisy. They need wd40.

"Family Suite"

4
07/10/2015

This suite was very nice for the price. I think an improvement would be to have a closed wall with door (or some type of room divider) between the King bed and the two queen beds. The breakfast was not the same high quality found in the rest of the hotel.

"Highly Recommend"

5
06/10/2015

Super friendly staff, lobby had very nice ambiance, they serve milk & cookies in the evening which was a cute touch of home. The rooms were very comfortable and nicely appointed. There are a lot of very nice restaurants within a short driving distance.

"Road Trip Lodging"

4
03/10/2015

Overall...great! Great beds...slept soundly! Loved having elevator as we were on the third floor. Pool area looked very inviting, but we did not have time to use. Motel a bit difficult to leave as median in road. Also, road construction made it hard to find in the dark, but conveniently located right off the freeway!

"Lovely stay"

5
02/10/2015

We stayed here for one night. The hotel is close to the airport and offers very nice accommodations. Our room was clean, roomy, and also had a micro-fridge. There were cookies in the lobby around 8 and breakfast in the morning was good. Definitely recommended!