Hotel le Broceliande, Sure Hotel Collection by Best Western

Nice small hotel in a typical French village. Lot of parking places around the church in front of the hotel, good restaurant good food with decent prices, small decent bar with some beers from the tap. We had a good stay. The hotel is not too far from Rennes Airport (app 20 minutes, without traffic)

I booked a night 15th October 2023 with this site and have been trying for a week to cancel without being able to! Phoning the hotel I was told I can only cancel via the site and the phone numbers don't work or email. I strongly recommend you do not book anything on this site or you too will be disappointed and let down!

Hotel.com do not use them! Literally seconds after realizing I booked rooms for 8-05 rather than 8-06, I called to fix it. Hotels.com told me it was up to the hotel. The hotel showed me proof it was up to Hotels.com. I went back to them and they refused to help and charged me nearly $500.00 for rooms I never used.

Hotels.com and oyo hotels they work hand in hand to scam people. They lead you to believe they are the middle but they use each other to scam people if you use them and you have a problem they do nothing for you. OYO contacted me wanting another $100 that I may get back at the end of my stay. So I cancelled.Ok a day late so I figured one day rent. No they charged me for the 4days so I go to hotel I want the damn room I'm paying for. We rented it out. Then you did accept my cancellation? Yes. But you're telling me you didn't by charging me. DONT USE HOTELS.COM or stay at OYO!!!!!! 1 because it made me!!!

Don't trust Hotels .com. I missed a flight and had to book an airport hotel room in an emergency. Went to Hotels.com and got a room at Wyndham Gardens for $354. They said it was a great deal. Hotels.com charged my card the $354 as expected, then a few days later Wyndham also charged my card but for only $301. So much for the great deal. That was the first untruth. Hotels.com was charging $50 more than the standard price for the room. I contacted Hotels.com to report the double charges. Hotels.com was the agent so I thought it was their responsibility to straighten out their partner. But they didn't. They promised to contact Wyndham and resolve within 72 hours. Next email from Hotels.com was a request for proof that Wyndham had billed me, so I sent a screen shot of my credit card account. Next email from Hotels.com told me that they had contacted Wyndham who refused to refund the incorrect charge due to their “original policy.” They said they were very sorry but they couldn't help. I didn't understand that. Didn't think it was Wyndham's policy to just randomly double bill people. I called Wyndham directly and in two minutes they saw the error and agreed to refund it. In 20 minutes the credit was posted to my card account. I sent Hotels.com an email just to tell them they were wrong and incompetent. (Yeah, I was mad.) And they replied saying they refused a refund because “we were not able to speak with the manager to confirm the charges.” So in one email they said they spoke with Wyndham, and in the other they said they didn't. I was surprised and disgusted that they really didn't try to fix the problem. A big part of their service is that you must be able to trust them. And really, you can't trust the price and you can't trust the service at Hotels.com.