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Best Western Plus Hotel Barrie, Barrie

35 Hart Drive, L4N 5M3, Barrie, Canada - Vedi su una mappa
Best Western Plus Barrie - Area esterna Il Best Western Plus Barrie è situato nel centro di Barrie. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Colazione all'americana, Wi-Fi e parcheggio gratuiti. Mini frigorifero e microonde in tutte le camere. Disponibili suite, camere con angolo cottura e con vasca idromassaggio. Piscina coperta riscaldata, palestra aperta 24 ore su 24. Situato sull'autostrada 400 e su Dunlop Street. Quest'incantevole hotel si trova nella caratteristica città di Barrie, Ontario, ed è il luogo perfetto in cui soggiornare per approfittare delle attrazioni della zona, dalle attività all'aria aperta presso il lago Simcoe al divertimento per tutta la famiglia al parco acquatico Centennial Beach!Il Best Western Barrie è perfetto sia per i viaggiatori d'affari, sia per i turisti. In zona c'è qualcosa da fare per tutti, dal passeggiare lungo la splendida Kempenfelt Bay al fare shopping nel vicino centro commerciale Tanger Outlet. Gli ospiti di questo hotel dl centro città di Barrie potranno praticare numerose attività e assistere agli eventi che si svolgono nel corso di tutto l'anno, come il Kempenfest, le gare di NASCAR, il festival invernale, il festival di Elvis e il festival Dragon Boat. Gli amanti dello sci e dello snowboard potranno raggiungere facilmente le numerose località sciistiche montane delle vicinanze. La zona di Bruce-Grey e di Simcoe offre anche innumerevoli opportunità di fare escursioni a piedi e in bicicletta, giocare a golf e non solo! Mentre soggiorni da noi, non scordarti di dare un'occhiata al parco divertimenti Canada's Wonderland!La città di Barrie è conosciuta come la porta d'accesso alla regione di Muskoka e al nord del Canada ed è anche una meta perfetta per i viaggiatori d'affari, trovandosi molto vicino a città come Orillia, Collingwood, Gravenhurst, Wasaga Beach e Blue Mountain. Tra le aziende e organizzazioni della zona ci sono la base dell'esercito CFB Base Borden, la Hydro One, la IBM, la TD e la Bank of Montreal. Questo hotel è il luogo perfetto in cui organizzare riunioni ed eventi a Barrie, disponendo di una nuova piccola sala eventi. Il Best Western Plus Barrie offre ai propri ospiti tutti i servizi e le comodità di casa. La nostra struttura offre 27 camere e suite. Alcune delle nostre sistemazioni dispongono di angolo cottura e vasca idromassaggio! I nostri ospiti potranno iniziare al meglio la giornata con una colazione all'americana completa gratuita con waffle fai da te, yogurt e farinata d'avena. Non hai tempo per la colazione? Nessun problema, alla reception è disponibile una colazione al sacco.

Best Western Plus

Hotel Barrie

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione all
    Colazione all'americana
  • Piscina coperta
    Piscina coperta
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2020
GreenLeader Bronze
 
Basato sul parere di 668 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
295
Molto buono
211
Nella media
78
Scarso
42
Pessimo
42
CONSULTARE I PARERI SU
Affari Affari
137
Business Business
86
Da solo Da solo
27
Di coppia Di coppia
70
In coppia In coppia
168
In famiglia In famiglia
234
Viaggio con amici Viaggio con amici
53
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Friendly Staff and Very Clean Accomodation"

4
Brooksje, Lambton Shores, Canada 16/09/2020

We had previously stayed at a different hotel on another trip and were less than impressed. Not the case for the Best Western Plus. This is a nice hotel. Bed was comfortable and the room was very clean. Staff were friendly and accommodating. This is our new go to hotel in Barrie. Only a 20 minute walk to downtown.

"BEST DEAL BEST HOTEL EVER!"

5
User 09/09/2020

Me and my family booked here for one night stay very last minute. The staff was amazing and so helpful. The place was sparkling clean and first thing I notice when I arrived was the staff was cleaning the doors and floors keeping the covid safety measures in mind mask were worn at all times!

"DO NOT STAY HERE"

1
User 07/08/2020

It was the long weekend, woken up at 1AM by very loud music and party right outside our 2nd floor window. Noise continued til 5AM despite reporting to hotel. Has no soundproofing, bad service, just stay away.

"First Getaway"

4
appietr, Woodbridge, Canada 06/08/2020

We recently visited Barrie Ontario for 3 days. We stayed at the Best Western Plus on Hart. We asked for the main floor and got it. Our parking spot was right beside our room we did not want to go on elevator or stairs or anything else. They took great precautions to guard against the virus and still offered a prepackaged breakfast to all guests. We had many breakfast choices which we took advantage of. It was a couple of kilometers away from Centennial beach but we went there for power walking and cycling. There was a Tim Hortons Pizza Nova call Kawartha ice cream and many other places nearby. The price was reasonable and it satisfied our needs. Everything was clean and organize when we arrived and it was well worth the money.

"Probably going to have to stay quite a few more times."

5
User 06/08/2020

I have to be close to RVH hospital for a number of appointments in the near future so we will be staying at Best Western regularly. The hotel is very close to RVH and will help to ease some stress. My residence is located 80 plus kilometers away so I'm very grateful to be able to rely on Best Western being a safe and secureplace to stay.

"Overall, a good experience"

4
jflantz0, Cornwall, Canada 03/08/2020

Friendly, courteous and professional staff. Minor problems were addressed when we reported them. Breakfast choices were good and plentiful and had to be brought back to our room due to COVID. This would be one of our top choices for future visits.

"Not worth the money"

2
User 08/07/2020

Room rates have not changed but the available amenities have. Pool and fitness room closed. Continental breakfast is a banana, yogurt, juice, and pre measured cereal. The perks you pay for are no longer available but the price is the same. Go to the Comfort Inn next door. You get the same thing as BW but at a lower price! The service and rooms are just as nice.

"It did the trick!"

3
LittleLouOttawa, Ottawa, Canada 04/07/2020

I was looking for a stopover during a long drive to Ottawa and found this Best Western did the trick. The manager was very nice upon check-in they seemed to be doing a very good job with regard to COVID safety. I think I paid about $120 on Expedia and the room was definitely worth it. The room and bathroom were very clean. The bed, pillows, sheets, etc. were very good quality and it was a very comfy sleep. The TV had a ton of channels, too. There is a morning continental breakfast available and they did their best to accommodate visitors despite the COVID restrictions. There were no hot dishes, but they had some cereal wrapped up in saran wrap and the coffee was good. No seating available. (Also, the pool and gym wasn't available due to COVID either.) As you'd assume, the Best Western isn't in the BEST part of Barrie. No where to walk to, etc. but I pretty much expect that with a budget hotel. But driving, there were lots of stores and restaurants within a 5 to 10 minute drive. For the price - the hotel does the trick in terms of service, cleanliness and comfort.

"Great place "

5
leed809, Montreal, Canada 05/06/2020

Staff very friendly and professional great service. Room spacious and comfortable bed very comfortable bathroom standard for best western still very spacious. Amenities are closed for the time being. All in all was a nice stay.

"STAY AT OWN RISK"

1
lindsayzoee, Sudbury, Canada 01/06/2020

I have stayed in 100's of hotels over the years. I have never been sooooo disgusted with a hotel manager before. The owner/manager (Arnell Patel) is a rude, discriminatory and frankly a despicable human being (in my opinion) He stole $116 from my family. Let me explain. We were tired and decided to stop driving for the night. We pulled into the best western plus BARRIE because we have stayed at many BWP and been very pleased in the past. Our nightmare started 30 mins after check in. We were travelling home during the Covid-19 pandemic and didn't want to stay anywhere but we were all getting tired. I was travelling with 2 children. Because of covid-19 I didn't want my kids walking through the lobby at the hotel so I checked us in, went to the room and unlocked the back door. As I was Finishing bringing the last of our belonging from the vehicle to the room I heard a knock. The manager was at my room door accusing me of smoking in the room. I explained that I had the back door open and I was bringing our belongings in but I assured him I smoke outside only. He then continued to threaten me with a $250 cleaning fee. Going on and on about how he's been in the hotel business for 20+ years and he knows the difference between someone smoking outside and in the room.(obviously NOT). Again I assured him I don't smoke in the room for multiple reasons. First and most importantly I am travelling with my children and would never expose them to a smoky room. I told him I would pack my belonging back into my vehicle and leave if he continued to threaten me with a $250 cleaning fee. Then he had the audacity to say if it still smells in the morning I'm charging you the cleaning fee. I lost it, and told the manager my family and I are leaving immediately then there's NO CHANCE you can charge me a $250 cleaning fee. He then had the audacity to charge my husbands credit card the overnight fee Of $116 the next day, when I specifically told him I would be paying with debit for the room but because we didn't stay overnight at the hotel the owner/manager of the property took it upon himself to charge the card I gave him for incidentals. STAY AT OWN RISK, and Whatever you do , don't give the manager your credit card Info.

"Overnight"

5
User 04/03/2020

We stopped here on a over night stay on our way to Huntsville .Have stayed here before and will continue to stay here . Easy access off the highway .Beds were comfortable , rooms are clean .Breakfast in the morning was great with a range of choices both hot and cold .Cook brought us out some new biscuits to try and they were Delicious!!!!!!!

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you William! We are happy to hear you enjoyed your visit with us and thank you for taking the time to write your review. I will be sure to pass along to our team here! Thank you again and we look forward to welcoming you back again soon.

"Hotel during move"

4
wendyhenderson_13, Langley, Canada 25/02/2020

My husband and I are moving and needed a place to stay as we had no furniture! We stayed close to home before heading to the airport and were pleased with the great service and discount with CAA The hotel is clean and the staff super friendly. The breakfast was a great way to start the day packing a trailer to move to BC! Lots of eggs, bacon, cereal etc. Friendly morning server in the breakfast nook. Lots of great parking and when we come back to the area we would be pleased to stay here

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you Wendy! We are happy to hear you enjoyed your visit with us and wish you all the best with you big move!! We appreciate the comments & feedback and hope to welcome you back again sometime.

"Great Place"

5
ChetanP337, North Bay, Canada 25/02/2020

We went to Horseshoe Valley Resort for tubing. We chose BW in Barrie as our choice of hotel to stay instead of the resort itself. I am glad we did because it was clean, great customer service and had everything we needed. If I was to go for winter sports for in the area I will choose BW again.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you Chetan! We are happy to hear you enjoyed your visit with us. Thank you again we appreciate the comments & feedback and look forward to welcoming you back again sometime!

"One night stay"

4
kidtripping, Ottawa, Canada 23/02/2020

We stayed at the BW Barrie for one night while attending a sporting event in Barrie. The room was great. A very good size and comfortable beds. The best part about this hotel was the breakfast. I stay at BW hotels often and the variety on offer here was fantastic. My only comment would be that the noise from the hall was a bit loud in the rooms. If I visited Barrie again I would stay here.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you Kidtripping for taking the time to write your review of our property. We are happy to hear you and your family enjoyed your visit with us, and thank you again for the comments & feedback. We look forward to welcoming you back again sometime!

"Clean and friendly"

5
Uli2013, Toronto, Canada 22/02/2020

I was presently surprised how clean the hotel was. We stayed in a room with 3 Queen beds, the room was very spacious, the beds were super comfortable, free buffet breakfast was very good. Would definitely come back!

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you Uli2013, We are happy to hear you enjoyed your visit with us! We appreciate the comments & feedback and look forward to welcoming you back again sometime.

"Family overnight"

4
Sarah K, St. Catharines, Canada 21/02/2020

Our family stayed at the hotel for one night before heading to Snow Valley to enjoy a day of tubing for our daughter's birthday the following day. The first room we were given had a door that, when closed, left a large enough gap to see into the hallway and vice versa. We requested a new room and were very quickly accomodated without issue and told that they would look into the matter. We had no issues with the second room. It was clean, the beds were very comfortable and the window faced the parking lot so we were able to see our vehicle. The hotel pool is quite small and not very deep so don't plan on doing any laps. I'm short (5'2") and my shoulders were very easily out of the water at all times. It was however good for the kids and they enjoyed it very much. Had I not read previous reviews I would have been very surprised by what they offered for breakfast. There were two different kinds of eggs, two different kinds of bacon, a variety of breads, juices, coffees, cereales, yogurts, fresh fruit and even a fresh waffle area that made our birthday girl very happy. Check out was easy and fast and upon leaving, we saw the maintenance man fixing the door to the first room we had. All in all, we would choose to stay here again without question.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you Sarah! I am happy to hear you and your family enjoyed their stay with us, and how our team was able to accommodate your room move so quickly. We thank you again for the time you took to write your review and appreciate the comments & feedback. We look forward to welcoming you back again sometime!

"Cozy and clean!"

5
nightsedgepictures, M'Chigeeng, Canada 18/02/2020

The hotel room was tidy and the staff were extremely helpful. Check in and out was very simple and quick. The breakfast is always hot fresh and delicious. Bathrooms are cozy and water pressure is good. Awesome space to put your feet up for a brief period of time.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you nightsedgepictures! We are happy to hear you enjoyed your visit with us, and appreciate your kind words. Thank you again for your comments & feedback, I will be sure to pass along to our team! We look forward to your next visit.

"Blood-stained sheets, paper-thin walls, overrun by obnoxious teenagers."

1
TravelBug029, Canada 16/02/2020

Stayed to save driving time to the ski hills and wished we stayed home. We got what we paid for - gross stains on the sheets, loud teens roaming the hallway late at night knocking on everyone's doors (security guard called this “ding-dong bitch” - interesting choice of words on the job) despite several calls to front desk. Security and whomever was on duty that evening were so ineffective that this went on for hours and other guests were out in the hallway at midnight trying to resolve it themselves. Breakfast was calories but not much else, my little kids had to spit out the pancakes, they couldn't swallow it - and they're carb lovers. Stay here if you want to stay in a frat house where you may luck out with a quiet night. Otherwise there are tons of other options if you want to stay in Barrie.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you TravelBug029, I am sorry to hear you did not have a good experience at our hotel, this is definitely not the norm for our property. The majority of our guests enjoy our property and we pride ourselves on our excellent customer service. I have reviewed our Security Report from your stay and see that our security was patrolling and did come across some kids in the halls, they spoke to the parents a few times and all was quiet by midnight. With regards to the comment you claim our security said to you, we will address this with them directly, this is not typical of this security guards behaviour. Our complimentary breakfast has several options for guests, fresh fruit, hot & cold cereal, yogurt, made to order waffles, turkey bacon or sausage, hard boiled eggs, scrambled eggs or omelettes, fresh baked goods, french toast & pancakes and hashbrowns. I am sorry to hear you didn't find items that you enjoyed. Thank you again for taking the time to write your review of our property, we do appreciate the comments & feedback and will address your concerns with the appropriate departments.

"Nice location near to great food"

5
Dirtbombtom, London, Canada 15/02/2020

This is a bit nicer than some BWs I have been too. Middle of the road updated, with new decor. Clean and quieter than you would expect being so close to the HWY. I enjoyed being near to interesting food choices. Of course there are the regulars but I found a great Mexican restaurant, mom and pop place excellent hand made food at great prices. Mexican House, basically across the street.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you kindly for taking the time to write your lovely review of our property! We are happy to hear you enjoyed your visit with us and appreciate the comments & feedback. We hope to welcome you back again sometime.

"Great experience"

4
shawnbale, Brockville, Canada 13/02/2020

Great value for what we paid! Loved having the separate room for our daughter so my wife and I didn't need to tip toe around once we got our toddler to sleep! Breakfast was great, no issues with noise very quiet floor and rooms were pretty sound proof. Would definitely stay at a Best Western Plus again.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you Shawnbale! We are so happy to hear you and your family enjoyed your visit with us. We appreciate the time you took to write your review of our property, and thank you for the comments & feedback. We hope to welcome you back again sometime.

"Clean and Affordable"

3
User 31/01/2020

Good location, friendly staff , very clean and affordable. Free parking and free breakfast. Breakfast was decent, pancakes waffles French toast and the usual eggs and bread etc. The only complaint would be paper thin walls , constantly heard the people next door talking.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you Fjtravels, We appreciate the time you took to write your review of our property & are happy to hear you enjoyed your visit with us. Sorry to hear that other guests disturbed your stay, should you ever have any noise complaints please do not hesitate to contact the front desk as we can address the concerns with the guests in question. Thank you again, we appreciate the comments & feedback.

"Great time"

5
User 14/01/2020

I visited the best western plus on a Wednesday night evening. I thought the location was appropriate where it was close enough to downtown to do things, but also far enough away from people. The staff were friendly and breakfast was good.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you Archer, We appreciate the time you took to write your review of our property. Happy to hear you enjoyed your visit with us and we look forward to welcoming you back again sometime!

"Just the facts"

3
peteroB8402QG, Burlington, Canada 06/01/2020

Short tips. Breakfast hot. Service great but when they ran out of hash browns at 9:10am ,no more , I asked. Mattress in our room sucked. Fairly clean . Noise a little much that weekend. Hockey tourny in town . Front desk great. Pool warm and fairly clean . Salt water pool. Price inflated because of hockey tourny. Easy to access to 400hwy.Free WiFi and parking. First floor at back is drive up. Overall for the money 6.9 put of 10. Very good value but it is still older and off the highway.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank You Petero, We appreciate the time you took to write your review of our property. We are happy to hear you enjoyed our property and facilities. Yes we do typically have Hockey Tournaments in during the winter months, however they do have strict no noise policies, if ever you encounter noise disturbance from any guests please let us know so we can ask the guests to tone it down. Again thank you for taking the time we appreciate the comments & feedback!

"No BREAD at the breakfast....but RUDENESS on Christmas day !"

1
alahkim79, Mississauga, Canada 02/01/2020

I stayed one night at Christmas eve with my wife and three kids and we were tired the night before doing activities at Blue mountain resort, that we wake up a bit late in the morning after the end of breakfast time, which was at 9:30am. At 9:45 am, almost all the breakfast was gone. We asked the lady at the kitchen if she can bring some bread so we can put in it honey or peanut butter, but she refused and she said that the kitchen is closed . I asked the front desk manager, she refused also. I insisted, because I know that all the stores are closed, Tim Hortons , and McDonalds are closed on Christmas day. After a long discussion about bread , she went to the kitchen , which was full of bread and pastry, she did give me bread and refused to talk to me and said that she will put me out of the Hotel... because of arguing about BREAD... It seems like a crazy story... I can't imagine that this is happening about BREAD and on the Christmas day .. This is kind of situation that ruins your holiday.. ! Staying in a Hotel, is not only about a room , but first, respect and customer service .. SHAME on all the management at this property.. which seems they lack experience and training.. I am a business traveler and Platinum member with Best Western , I really don't recommend this location for business or with family

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Dear Alahkim, Thank you for taking the time to write your personal review of our property. I am surprised to see this review. We have already addressed your concerns via Google & Best Western directly. The incident which you refer to is not as described above. While we do apologize that you felt you were not treated with respect as this is not our Customer Service standards. You are absolutely correct, staying in a hotel is more than just the room. As you can see from our other reviews our Customer Service is outstanding and we do pride ourselves on the service we provide to our guests. Your wife called down at 9:30am to ask about breakfast and were told that its over but some guests were in the breakfast room enjoying the last of their breakfast if you come now you too could enjoy our complimentary breakfast. When you came down at 10am asking for items which we do not have (croissants) we told you we do not have them and you became upset demanding croissants. Our breakfast attendants did provide you with items, and our video surveillance shows you and your family at 10:11am eating breakfast in our breakfast room. Our Front Office Manager did mention they would have to call the police to remove you from the hotel if your behavior continued as another guest was also in the breakfast room who mentioned to you the items the hotel provided, you yelled at them and our Manager had to step in between you both. Again we thank you for taking the time to write your comments and as discussed with Best Western Customer Service, this is now a closed matter.

"Best hotel to stay in Barrie"

4
User 02/01/2020

It is a best hotel to stay in Barrie with family. We enjoyed the two night at the hotel. It is very conveniently located next to HWY 400. We chooses this place to spent our Christmas holiday at Snowvally ski resort.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you Akal2020! We are so happy to hear you and your family enjoyed your vacation at our property! Thank you again, we appreciate the comments & feedback and will be sure to pass them along to our entire team.

"Nice hotel."

4
DianeJMF, North Bay, Canada 22/12/2019

Very clean rooms and nice amenities The staff are very friendly and accommodating. They provide a nice breakfast and social atmosphere to get you started. I met and chatted with some very nice guests over breakfast.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you Diane, We are happy to hear you enjoyed your visit with us. Thank you again for taking the time to write your review, we truly appreciate the comments & feedback.

"Night away"

4
882carolyng, Newmarket, Canada 03/12/2019

We booked a night away for rest and relaxation and this location was close enough that we did not have to drive for hours. When we arrived we were surprised, to say the least that there was a hockey tournament and we were put on the main floor in the hall with a lot of kids. There was a noise issue but it was taken care of ASAP. The front staff were awesome. Very friendly. We took advantage of the pool which was very relaxing.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Hello Carolyn, Thank you for taking the time to write your review of our property. We are happy to hear that you enjoyed your visit with us, and that our team was able to ensure you had an enjoyable stay. Thank you again, we do appreciate the comments & feedback.

"Girls weekend!"

5
User 25/11/2019

Just stayed here on the weekend with a bunch of girlfriends and the room had 3 queen sized beds which was perfect for us and the room was very spacious. The staff was very friendly and helpful. Breakfast was good in the morning although somewhat picked over when we went down. I suggest going down early to get what you want.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you K8lyn14! We are happy to hear you and your girlfriends enjoyed your visit with us! We appreciate the time you took to write your review and thank you for the comments & feedback!

"Paper thin walls, too much noise, and unresponsive staff"

2
User 25/11/2019

Very disappointed for a stay at a BW hotel. The walls were paper thin, the alarm clock was pre-set to 6:00 am, the pillows were stale smelling and lumpy, the front desk and security did little to improve the chaos in the halls from a hockey tournament group.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you Lisastein2019 We appreciate the time you took to write your review of our property and apologize that we did not meet your expectations. I will bring the alarm clock incident to the attention of our Housekeeping Department. With regards to the noise complaints we did have security go and speak to the guests and I am sorry to hear that they did not adhere to our zero noise tolerance policy. Thank you again, we appreciate the comments & feedback.

"3 Nights"

4
Ian W, Hanwell, Canada 23/11/2019

Check in and out were fast, easy and professional. Staff were friendly and always ready to help. Room was comfortable, lots of room, comfortable bed and furniture. Bathroom was clean and well appointed. Lots of free parking and easy access to it. Lots of local amenities within walking and short car ride distances. Very quick access to Hwy 400.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you Ian! We are happy to hear you enjoyed your visit with us and thank you for taking the time to write your review of our property. We appreciate the comments & feedback and hope to welcome you back again sometime.

"Fantastic Value and Great Customer Service"

4
flutemichael, Toronto, Canada 23/11/2019

Stayed at this hotel after being in 3 others during our trip. This hotel had everything we needed. Fridge (spotless), microwave, high speed internet, and HGTV! Front desk staff were amazing. Very accommodating and friendly. Breakfast (hot) is also included.

SalesMarketingMgr, Manager at Best Western Plus Barrie, responded to this review
Thank you flutemichael! We appreciate the time you took to write your review of our property. Thank you for the kind words! I will be sure to pass along your kind words to our team and we look forward to welcoming you again sometime!

"Little below average for what you pay"

3
User 15/11/2019

Mattress was basic minimum, nice soft sheets but sleeping Was all but impossible on the terrible mattress, decor straight out of the 90's, clean but we'll worn. The breakfast was inedable but the coffee was quite good. Expected better considering it was a best Western "plus"

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you cbutlerkidd, We appreciate the time you took to write your review of our property. I am sorry to hear that we did not meet your expectations. Our complimentary breakfast does have a large selection of fresh and prepared food items for guests to choose from. We do thank you for your comments & feedback and I will pass them along to our team.

"Excellent choice for larger families"

4
Weller2016, Wetaskiwin, Canada 11/11/2019

We have stayed at this hotel twice because it has separate bedrooms within its rooms. They will accommodate five to six people. Thus allows us to put the kids to sleep and we still have space to stay up. The kids enjoy the pool although we must remember to bring goggles next time as the chlorine is strong. The breakfast is excellent ... an ample selection of hot and cold. Staff are consistently checking and refilling the food and supplies. All staff are friendly and efficient. I do wish the price was a little less but I still would choose it again.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Weller2016! We are happy to hear you enjoyed your visit with us, and thank you kindly for the lovely review! I will be sure to pass along the kind words to our team! Thank you for your comments & feedback, we do appreciate the time you took to write this review and we hope to welcome you back again sometime!

"Best Western night"

4
Annette M, Orangeville, Canada 10/11/2019

We had an event to attend so we did not use the pool or gym. Room was nice. 24 hr coffee at the front desk. Bed was comfy. Water pressure was good. Friendly and helpful staff. A little pricey to just sleep but overall a good stay. Food was available at the complimentary buffet breakfast.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Annette, We appreciate the time you took to write your review and thank you for the comments & feedback. Happy to hear you enjoyed your visit with us.

"Spot On!"

4
886derrickt, Niagara Falls, Canada 08/11/2019

This is an excellent option for business travel or for pleasure. Great combination of value plus amenities. It's obviously a new building so everything is fresh and clean and the staff is very pleasant. Having the hot breakfast included is a nice bonus albeit run-of-the-mill. Located very conveniently to the highway, if you are visiting Central Ontario for business or pleasure you can't go wrong with this hotel.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Kindly Derrick! We are happy to hear you enjoyed your visit with us! I will be sure to pass along your kind words to our team here. We appreciate the comments & feedback and hope to welcome you again soon.

"Good for a night stay, but is extremely noisy"

3
PBandJamminJourneys, Burlington, Canada 08/11/2019

I stayed here on November 6th on business in Barrie. The room was well appointed and the bed was comfortable. The Good: -The hotel staff are fantastic. I really got the feeling that they care, which was great! -The hot breakfast was a great bonus. Eggs, Bacon, Hashbrowns, Waffles, Toast, Cereal, etc etc. It was a great way to start the day -The room was well appointed and they had about 60 channels on cable The Bad (and a reason for only an Average Rating): A downside is this was one of the noisiest hotels I have ever stayed in. It was as if there walls were paper and the doors amplified sound. I actually had trouble sleeping from the sound of a neighbour's TV and the occasional person in the hallway. It wasn't that they were being overly loud, but there is no insulation and caused quite a noise in the room. In the morning, I could hear conversations outside of my room. The window was not open, but I could clearly hear the conversation by people at their car outside of my room. Again, they weren't being loud, just having a normal conversation.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you PBandJamminJourneys, We do appreciate the time you took to write your review of our property, and thank you for the kind words, I will be sure to pass those along to our team. I am sorry to hear we didn't meet your expectations, I will bring them to the attention of our manager.

"Poor Customer Service"

1
User 06/11/2019

I was in town for my son's hockey tournament. The first morning I rec'd 3rd degree burns on my arm from the coffee in the dispenser. I missed one of my son's games because I had to seek medical attention and was in a lot of pain for the remainder of the weekend. I do understand that many establishments heat coffee over 210 degrees to maintain shelf life however this was a very serious injury to be caused by a few ounces of coffee. When I complained I was told "nobody has ever complained before".

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Hello Sydney, I am surprised to see this review you've written. You have been in contact with the hotel directly, and we apologized that someone bumped into you causing you to have your coffee spill on you, when the incident happened you did not bring it to anyone's attention, not until later in the evening when you spoke with our security team as our Front Desk Agent, Mohammed was on the phone. As soon as Mohammed was off the phone he asked you what happened, he offered you bandages and other assistance but you declined, indicating it was a little sore and that you missed your sons hockey game because of it. When you emailed into the hotel directly to bring this to our attention again our Front Office Manager, Arlene did apologize this happened to you, she also mentioned that you are the first to complain about this and had our she did check the temperature to ensure it is not too hot - everything was as per requirements. Again, we do apologize this incident happened to you.

"Great Stay"

5
User 06/11/2019

Everything was good with our stay. The food was good, the beds comfortable, the pool was warm. The staff were friendly. It was very clean and quiet, a good value. The location was central for us. We couldn't ask for anything more.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Roam! We are happy to hear you enjoyed your visit with us. Thank you for taking the time to write your review, we truly appreciate the comments & feedback.

"What a dismal place"

1
Jane_and_Alex, Guelph, Canada 03/11/2019

We stayed here because it was well reviewed on Trip Advisor. Those rave reviews must have been written by hotel staff. The place is old and tired. The rooms are dismal and look like they have not been spruced up any time in the current century. We were greeted by a sign on the front desk saying “Will be back soon.” Things did not get better from there. We had rowdy partygoers in our hallway well past midnight with hotel management unwilling or unable to do anything about it. This is a hotel with no amenities that charged us $207 for the night. I will not be relying on Trip Advisor reviews in the future.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Jane_and_Alex, We appreciate the time you took to write your review of our property and I can assure that the reviews posted on Trip Advisor are not written by staff, they are submitted and written by our guests. We do apologize that we did not meet your expectations. Typically we only have one associate working the desk at a time and when a guest calls for extra towels or assistance in their rooms that associate must place that sign on our desk so they can quickly go and assist the guest. With regards to the noise disturbance I do apologize for that as we do have a zero noise tolerance policy I will have to address this with the appropriate manager. Our hotel include in the room rate, complimentary high speed internet, complimentary buffet breakfast, complimentary parking, access to our indoor pool & fitness room.

"Paul and Teresa loved it there!"

5
User 02/11/2019

We loved our stay there. Hotel was clean and lovely. Staff was efficient and very friendly. Breakfast was good. Internet was excellent. Price of staying there was excellent. Location was great - right off Highway 400, reasonably close to the downtown, and several good eating establishments within an easy walking distance. We definitely plan on using this hotel as our base of operations when we're in the Barrie area again.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Teresa! We are so happy to hear you and Paul loved your visit with us! Thank you kindly for taking the time to write your review of our property, we truly appreciate the kind words!

"Wouldn't Return"

1
gknantau, Tobermory, Canada 28/10/2019

I would not return to this hotel, the cost of their, apparently last room was $225 per night. We could have stayed at an all inclusive for the two nights for the same price. The room other than a jet tub in room was nothing special would expect extra perks when paying that kind of money. We were there for our anniversary. The food was not that great, most if not all is premade and then heated up. Staff was very friendly though. Again just disappointed at cost not worth that kind of money. I have paid a third of night cost and got a numbers bed. The room was next to elevator which made a loud noise in our room when in use.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Dear gknantau, Thank you for taking the time to write your review of our property, we do appreciate the time you took to offer your comments & feedback after your visit with us. I do apologize that we did not meet your expectations. Our rates do fluctuate based on availability and time of year. All our rates do include parking, high-speed wifi & access to our fitness room & indoor pool, we also include complimentary hot breakfast which does include a variety of freshly baked goods, fresh fruit, hot & cold cereal options, scrambled eggs made fresh that day or cheese omelettes along with sausages, bacon and hash-browns. We also have fresh waffles for guests to make! I will bring your concerns to our General Manager regarding our guestrooms in the tower section. Again Thank You, we do appreciate the comments & feedback.

"No complaints! Good stay - awesome breakfast"

4
stephaniealain2019, Sudbury, Canada 28/10/2019

Nice place to stay. Directly off the hwy which was very convenient. The hot breakfast was fabulous with lots of different options ( including non dairy products) all of the staff were extremely warm and welcoming

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Stephanie! We are happy to hear you enjoyed your visit with us! We appreciate the kind words and I will definitely pass them along to our team here.

"Great Room with Wonderful Staff"

5
lynnw633, Mississauga, Canada 27/10/2019

Checked in early but Brittany was able to give us room right away. She was super friendly and accomodating and room was fantastic. Very spacious & clean. Breakfast was fresh and hot with lots of variety.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Lynn, We are so happy to hear you had an enjoyable visit with us! Thank you for taking the time to write your review, I will be sure to pass along your kind words to our team.

"Can't say enough good things!"

5
jandgwilliams764, Kitchener, Canada 21/10/2019

This hotel was conveniently located just off the highway. Staff were pleasant and helpful. The room was clean and well stocked. Spacious rooms and fairly comfortable beds with plenty of pillows and warm covers. Hubby was very impressed with the selection of hot and cold items for breakfast and the variety of items offered. It was nice to have the fridge and microwave in the room as I travel with a lot of my own food due to dietary restrictions. Tv was a good size with lots of channels and Wi-Fi was solid and easily signed into. Overall a very nice stay in Barrie and we would definitely recommend and stay at this hotel again.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank You jandgwilliams764! We are happy to hear you enjoyed your visit with us and appreciate the time you took write your review. Looking forward to welcoming you again sometime soon!

"Comfortable, convenient, and delicious"

5
Gillian K, Stratford, Canada 15/10/2019

First time at this BW location. It is conveniently located off Dunlop St and the 400 HWY. The bed was comfortable, the bathroom was updated and the breakfast was great. They served Bacon...I was impressed.I was able to get an early checkin, as we were visiting family for Thanksgiving.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank You Gillian, We appreciate the time you took to write your review of our property, and happy to hear you enjoyed your visit with us!! We hope to welcome you again sometime!

"Super friendly"

5
User 15/10/2019

They were all wonderful and helpful. We would definitely go back there again if the opportunity arose. The staff was very accommodating and friendly and made the stay very enjoyable! Would recommend them again for sure.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Flyer! We are happy to hear you enjoyed your visit with us! We truly appreciate the time you took to write your review and thank you again for the comments & feedback. I will be sure to pass them along to our team.

"Clean and relaxing"

5
D6624CSdeborahw, Windsor Ontario, Canada 12/10/2019

Our room was very clean and decorated very comfortably. Every possible comfort requirement was already anticipated and available in the room. Keep up the good work. I will be sure to return to any Best Western in my business or leisure travels.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you! We truly appreciate the time you took to review our property. Happy to hear you enjoyed your visit with us and we do look forward to welcoming you again sometime!

"Excellent Stay!"

5
User 04/10/2019

Love Best Western and their reward program. Always stay at a Best Western when possible! Friendly service and very clean rooms. Easy to use amenities and express checkout is awesome! Will always stay at a Best Western when possible :)

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Brenda! We are happy to hear you enjoyed your visit with us. We appreciate the kind words & feedback. Looking forward to welcoming you back again sometime soon!

"Location was Key during our stay"

5
User 30/09/2019

Hotel was right off the main highway, close to all the restaurants. Clean and quiet location. Would definitely stay here again when i'm in the area. If your ever in the Barrie area, be sure to inquire about lodging at this location, you wont be disappointed.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Tom! We are happy to hear you enjoyed your visit with us. I will pass along your kind words to our team. Looking forward to welcoming you back again!

"Great stay"

5
Jane C, London, Canada 26/09/2019

The rooms were spacious and clean. All staff encountered were positive and pleasant. The breakfast offered was generous and provided a great variety. There was plenty parking spaces. I did not use the pool or exercise areas but they appeared to be clean and appealing.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Jane! We appreciate the time you took to write your review of our property, and are happy to hear you enjoyed you visit with us.

"Found condom beside my bed"

2
Brawnetml, Elora, Canada 19/09/2019

I checked in last Thursday for 3 night stay at the Best Western Plus, in Barrie. We were in town for a golf tournament and my friend likes the BW, so I agreed. I was super tired upon check in and just went straight to bed....Next morning saw the "un-opened" condom between the bed and night stand. Just made me feel really creepy, we told the front desk gentlemen, Mohamad I think. He said he was sorry, but really didn't have any empathy or offer some kind of alternative room, upgrade. Not a slight on the entire BW chain, just a uncomfortable experience here. Maybe housekeeping could be more diligent for the next guest.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Brawnetml, We appreciate the time you took to write your review and apologize we did not meet your expectations. I have passed along your comments to our Housekeeping Manager to ensure all associates are checking the our guestrooms thoroughly. Unfortunately during your stay we were sold out and not able to offer a room move or upgrade. If we had the rooms available we would have been able to accommodate a move. Thank you again, we do appreciate the comments and feedback.

"Clean and a great location."

5
Bruce L, Pembroke, Canada 17/09/2019

We arrived and were checked in about one minute. The room was ready, clean and tidy. It was a great location., and the price was right. We got a ground floor as asked for which made was wife very happy. We would recommend this location to anyone wanting to stay in Barrie On.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Bruce! We appreciate the kind words and I will sure to pass them along to our team here. We are happy to hear you enjoyed your visit with us! Thank you again for the comments & feedback!

"Wedding"

5
User 16/09/2019

I am an employee of a Best Western Hotel and I would recomend this hotel to anyone who would be visiting in the Barrie area. The rooms are great and the employees of the hotel are there for your convenience.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Marshal! Happy to hear you enjoyed your visit with us, and we do hope to welcome you again.

"Good experience"

4
Keith C, Pakenham ON 14/09/2019

The Barrie Best Western is clean, the staff friendly and is overall a good value.the included hot breakfast was quite good. Rooms are clean and quiet, as was the common areas. I have stayed there in the past and will again.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Keith! We appreciate the kind words and are happy to hear you enjoyed your visit with us again. We look forward to welcoming you back again.

"Decent hotel: terrible noise"

2
Emma K, Vancouver, Canada 11/09/2019

I thought the hotel was pleasant, and the rooms were clean. I was a bit disappointed to leave the hotel at 6am, return at 4:30pm, and the room still wasn't cleaned. That I could get over... The main problem was was the noise at night being on the main floor. The hallways were very noisy when kids were playing, but I figured things would get better past 11pm. Not so much luck. The person above us made so much noise, that I actually got up at 2am and reported the issue to the front desk. An hour later, at 3am, I called the front desk again. This wasn't your classic muffled TV noise, it was loud walking/working out, who knows, but human footsteps and action nonetheless. I got NO sleep which was rough because I was there for a competition. Anyway, when I went to check out, the man at the front desk said "How was your stay?" So I mentioned the noise. He said "We had security go twice, and both times the guy was just watching tv." An apology would have probably been more fitting... I don't see what the point was of basically telling me there wasn't a problem?? 100%, the noise was not simply a guy watching tv. It was LOUD. That left a sour taste to an already trying stay, especially when the room costed me over $600 for three evenings. That is STEEP for a weekend of no sleep.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Emma, I would like to thank you for taking the time to write your review of our property, and apologize for that we did not live up to your expectations. The service you experienced is not typical of our hotel, we pride ourselves on our outstanding customer service. On busy weekends, like the weekend you stayed with us our housekeeping team ensures all checked out guestrooms are cleaned first and ready for guests to check in, they do our stay over guestrooms last and this is the reason your room wasn't done upon your return in the afternoon. With regards to the noise complaint, I will bring this up with the appropriate departments as we do have a zero tolerance for any disturbance of our guests. We also do further coaching with our front desk team to ensure they are able to handle complaints such as yours. Thank you again, we appreciate the comments & feedback.

"Good service"

1
rfiorito32, Montreal, Canada 06/09/2019

I enjoyed my time at the Best Western in Barrie. The hotel is clean & the staff is so nice. The breakfast was good & they have a variety of options. Great staff. Will go back for sure ‘cause my son goes to school in Barrie & we need a place to stay!

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you kindly rfiorito, We appreciate the time you took to write your review of our property, and thank you for the comments & feedback. We are happy to hear you enjoyed your visit with us, and looking forward to welcoming you back!

"Lorne & Diane"

5
wendale2019, Elliot Lake, Canada 29/08/2019

Staff were excellent, any concerns immediately addressed and taken into account. If I had any issues, it would be that checking in later in the evening did not allow my wife and I tofully enjoy the pool facilities. The pool closing time was 10:00 pm. I attribute this to my late arrival. Just would have been nice to have the pool open till 11:00 pm. However, I understand the need for established operating hours and maintenance. Overall, a great experience. Thanks

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Lorne & Diane for taking the time to write your review of our property. We are happy to hear you enjoyed your visit with us. We appreciate the comments & feedback and hope to welcome you back again sometime!

"Service with a Smile"

5
TOcouple, Toronto, Canada 27/08/2019

I was expecting to have a good service but I get an excellent service & all the staff were smiling while they were serving that makes a big difference. Location was right besides the highway that makes getting to the place a breeze.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you TOcouple for taking the time to write your review of our property, we are so happy to hear you enjoyed you visit with us!! We truly appreciate the kind words & feedback.

"Very good value"

4
User 25/08/2019

Have reviewed this place before, we stay at least a couple times per year. Great value, lots of room options and weekday rates make suites very affordable. Having options with a kitchenette make traveling with food allergies a lot easier, and the breakfast always has something we can eat or combine with our own food. Great staff.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Naomic for taking the time again to write your review of our property. We are happy to hear you continue to enjoy your visits with us!! We truly appreciate the comments & feedback. Looking forward to welcoming you back again soon.

"Best Western Plus Barrie"

5
User 23/08/2019

Excellent service. Very quick check-in. Room was a decent size and comfortable. Good food. Close to amenities and highway. The grounds were clean and attractive. They even provide a charging station for electric vehicles.

SalesMarketingMgr, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Ken! We are happy to hear you enjoyed your visit with us, and appreciate the comments & feedback.

"stay over"

5
User 22/08/2019

we stay here on our way up to Huntsville ,after a long day at work and a tiring drive ....We have stayed here before and as usual this motel was fantastic.Rooms were clean ,Hot breakfast was tasty..Check in and Check out were a breeze..

managersalesmarketin, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you William! We are happy to hear you enjoyed your recent visit with us. We appreciate the comments & feedback and look forward to your next stopover.

"Overly impressed "

5
DJFrenchVanilla, Ontario 21/08/2019

We stopped in Barrie for the day and was looking for somewhere to stay overnight. We wanted it to be clean, nice and not too expensive. We looked at a few hotels but BWP had the best reviews so we booked it at 3pm, was $114 plus taxes. Great value for what we received. From the parking lot we were greeted by a friendly staff member, the check-in was quick, easy, friendly and very professional. Our room was exactly what we wanted and needed. It was VERY clean and I'm a stickler for that. The amenities were fabulous, bed was SO comfortable. We were too tired but they did have a clean pool and gym. The breakfast was great, had many options even 2 types of bacon wow, my child was very happy with the Turkey bacon. The fruit was fresh and there was plenty of seating. Check-out was easy breezy, again staff were sooooo nice. When in Barrie next this will certainly be our first pick. Great place to stay.

managersalesmarketin, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you kindly for your lovely review! We are happy to hear you and your family enjoyed your visit with us. We truly appreciate the time you took and thank you again for your comments & feedback..

"2019 Canada Visit - Two Night Stay"

5
PaulandJoanne_10, Blackpool, United Kingdom 19/08/2019

This was an unplanned stop for two nights and we managed to get in fine. Room 407 was the room we were in which overlooked the car park at the rear, and it was quite also. Not much to say as it was what we expected from the Best western Brand.

managersalesmarketin, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you for taking the time to write your review of our property. We truly appreciate the comments & feedback and are happy to hear you enjoyed your visit with us.

"Nice stay"

5
User 16/08/2019

Good hot breakfast included. Room and bathroom, were clean and spacious. Comfortable bed. Room darkening curtains were a bonus! Pool area seemed nice, but we did not visit. Friendly, professional staff, overall good experience! We would diffenately stay here again.

"Great Place to Stay"

5
lynnD5977LK, Stoney Creek, Canada 09/08/2019

A nice, small hotel with great service and great location. Clean and comfortable. Kids enjoyed the pool, in fact, they were the only 2 in the pool for almost 2 hours. Breakfast was great, lots of variety and staff were very nice.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Lynn! So happy to hear you and the family enjoyed your visit with us. We really appreciate the kind words and the time you took to write your review of our property.

"Great Service "

4
Travelista1969, Bowmanville, Canada 07/08/2019

Recently stayed for business. The hotel staff provide excellent customer service and were quite welcoming upon arrival. The complementary breakfast in the morning was above and beyond my expectations. Staff were replenishing and cleaning the breakfast area frequently. Overall it was a great stay.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Travelista, We appreciate the time you took to write your review of our property. Happy to hear you enjoyed your visit with us, and we thank you for the kind words!

"Excellent service"

4
Shaheera83, London, United Kingdom 07/08/2019

This hotel was booked last minute due to an airbnb being cancelled. Beautiful hotel and great service. Staff were really friendly and gave us a bigger room to accommodate our family. Hot drinks are always available at the reception. Breakfast was OK but wasn't much for vegetarians it would have been nice to have vegetarian sausages. Most of it was finished by 9am. Overall good relaxing stay.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Shaheera, We are happy to hear your visit here was good! We appreciate the comments & feedback, along with the time you took to write your review.

"Good location, nice hotel"

4
AJC700, Kitchener, Canada 01/08/2019

We stayed here for one night and were impressed with the hotel. Location is good for walking downtown Barrie. The breakfast was good with plenty of hot and cold options. We didn't use the pool but it looked nice. Staff was friendly and the rooms were clean.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you AJC! We are happy to hear you enjoyed your visit with us, and appreciate the kind words you wrote! Thank you again.

"Abrasive and Unprofessional communication from Front Office Manager - Arlene Coleman"

1
ritag_toronto, Toronto, Canada 30/07/2019

BUYER BEWARE. I had repeated issues with the fridge in my room to the point that my food was completely frozen and some of it useless. The general manager feels he resolved the issue but actually made it worse. The second fridge, he brought me, froze my food more so than the existing fridge in the room. When I sent a complaint to head office, I got a very abrasive and unprofessional response from Arlene Coleman (Front Office Manager). Not the type of customer service you want from an establishment where the error was on their side, not the customer's. Once I brought Arlene's email to the General Manager's attention, I asked for an apology from her. I never received an apology for that email.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Dear Rita, I am surprised to see your review and comments as I was under the impression this issue had been resolved over a month ago, both on property and during the apology you did receive from both our General Manager in the form of a phone call, and our Front Office Manager in the form of email. Our General Manager offered to compensate you for the food items that you lost due to the freezing, which you declined and our Head Office did provide you with a Travel Card for future travel with Best Western Hotels, which was accepted. At the Best Western Plus Barrie, we do pride ourselves on our outstanding service, as you can see from previous reviews from our guests. I am sorry that you feel you did not receive this same service, we tried to resolve your concerns and offered solutions to fix them while you were still a guest at the hotel, and again after you left and voiced your concerns again. Thank you again for taking the time to write your comments and offer your feedback.

"Good Price compared to other hotels in area"

4
shutcheson, Fife, Scotland 25/07/2019

We were needing a base hotel to use for a number of nights and usually stay with one of the competitors in Barrie, however the price that Best Western was offering was just too good not give them a go. Hotel was easy to find and the staff were extremely friendly and welcoming. Car park was getting resealed when we stayed but never caused us an issue at all. Room was excellent and only complaint about it was they forgot to refill the coffee sachets one morning - which was easily sorted by the staff on desk. Breakfast was slightly confusing with different things on offer in two rooms, i.e waffle machine not in main room but in a side room but we realised halfway through first breakfast! If you are looking for a meal you are best to take your car elsewhere as there is very little choice within walking distance. Overall great quality of room and excellent sleep without being disturbed despite hotel clearly being busy. Would use again.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank You shutcheson! We enjoyed having you as our guest and are happy to hear you had a great visit with us! Thank you for taking the time to write your review, we do appreciate the comments & feedback. We look forward to welcoming you back again soon!

"Great experience"

5
User 25/07/2019

This hotel stay was great. Check in and check out were fast. The pool is small but it was a nice temperature. The beds were comfortable. The decor and service were great. Not far from Tim Hortons and other amenities. Looks new, well kept. No issues. I'd stay again :)

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Melanie! We are so happy to hear you enjoyed your visit with us! Thank you for taking the time to write your review, we truly appreciate the comments & feedback. Looking forward to welcoming you back again!

"Excellent service"

5
johannabertin, smithfield, nb,canada 19/07/2019

Great experience at Best Western Barrie. Very comfortable room, most comfortable bed, and excellent service at check-in. Clean room, good shower pressure. Seamless check in and out. Breakfast disappointing as no fresh fruit.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Johanna, We appreciate the time you took to write your review of our property. On behalf of the entire team here at the Best Western Plus Barrie we are happy to hear you enjoyed your visit us and thank you for the kind words! Sorry to hear we had run out of Fresh Fruit for your breakfast, we do typically have fresh fruit out available for our guests.

"Comfy Beds but No Parking!"

3
User 12/07/2019

The beds were super comfy even after the screw up with my reservation and me having to take a smaller room with less amenities the biggest problem was the parking lot. There is usually just barely enough parking but during this stay they were resealing the parking lot and 1/2 of it was off limits. The hotel made no apologies for it nor did they offer/suggest alternate parking options in nearby parking lots.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Ian, we appreciate the time you took to write your review of our property. We do apologize for the room mix up during your last stay with us. With regards to our parking lot, there is never a good time to do the necessary maintainance with no impact to our guests, we do try and find times where the impact will be little or not noticed at all. During our parking lot resealing we did have alternate parking arrangements with near by hotels and businesses across from us, if this was not mentioned to you I do apologize and will discuss with the appropriate manager to ensure all staff pass along this type of information to all our guests.

"Just not a business hotel."

2
User 10/07/2019

I see the property as falsely advertised. Nice pics on Hotels.com do not really match what you see in real and the overall service is ok but really not good. Is jut the product as it is and does not cater for business but leisure.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Christian, We appreciate the time you took to write your review of our property. I am sorry to hear that you feel our property is falsely advertised. The photos we have available online with 3rd party vendors such as Hotels.com are the same photos we have on our own website, and are an accurate representation of our guestrooms and public spaces. All of our public spaces were recently renovated along with our Modern Section guestrooms. Each guestroom does have a desk and office chair for our business travellers, we also provide complimentary high speed internet, along with breakfast, and we do have a small business room where if needed you can print documents, we also have a fitness room. Our property does cater to both Business & Leisure guests alike.

"Great Hotel Experience"

5
User 08/07/2019

Enjoyed our visit - we found the staff very friendly & respectful, the room clean & comfortable, and the included breakfast very good. Very good value for the money and we intend to stay again on our next visit to Barrie in September.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Rob! We are happy to hear you enjoyed your stay and will return later in the year. We appreciate the time you took to write your review and thank you again for the kind words and feedback.

"A great Getaway"

4
Relax31266778629, Strathroy, Canada 03/07/2019

My wife and I had tickets to see the Stones and thought we'd head up to Barrie for a getawayeven afyer the Stones Tour was jeopardized by Mick Jaggers health, We called the Barrie Best Western and they very graciously added an extra night and changed the daily rate as the Stones show waS likely to be rescheduled. When Mick was healthy and the Stones were still scheduled fot the same date in Barrie the BW honoured the changes they had allowed!! That truly made our visit UNBELIEVABLE. The hotel was easy to find the room was great the bed really comfortable the breakfast way more thanwe expected and yhe staff did thier jobs very well, they went out of their way to make sure we were more than satisfied! And the STONES rocked like usual on Saturday night!! All in ALL we had agreat time and will no doubt be back for future visits

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Relax! We are so happy to hear you enjoyed your visit with us! I will be passing along your kind words to our team. Thank you again for taking the time to write your review, we hope to welcome you back next time you are in the area.

"Very Clean"

5
loryung, Mantua, Ohio 02/07/2019

The bathroom was recently renovated and exceptionally clean. The beds were comfortable with lots of pillow options. The air conditioner worked well and kept the room at a comfortable temperature. The breakfast was fresh and hot, plus the milk was nice & cold. Enjoyed our stay very much

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Loryung! We truly appreciate the kind words you wrote in your review of our property. We are happy to hear you enjoyed your visit with us, I will be sharing your comments to our team.

"Stayed for the Stones"

4
Paradise46171750458, London, Canada 01/07/2019

Excellent stay here, the breakfast was fantastic, the rooms were clean and the staff was friendly and courteous. The lady running the breakfast was fantastic. The ground were fine and the parking lot was big and clean. The pool was fun and a nice place to relax. The rooms were large, we had king suites. The pullout was big and clean, in fact it was brand new. There was a fridge in the room and lots of storage.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Paradise! So happy to hear you enjoyed your visit with us, I will be passing along your comments to our entire team here. We appreciate the time you took to write your review.

"Centrally located"

4
FrostyCanuck1966, Orillia, Canada 25/06/2019

Nice clean hotel. Well appointed rooms. Pleasant staff. Good breakfast but unattended children were rude and in the way... not the fault of the hotel - bad parents! lol We stayed for a family wedding - prices were appropriate for the bulk rooms

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you FrostyCanuck! We appreciate the kind words and time you took to write your review. Happy to hear you enjoyed your visit with us. Thank you again for the comments & feedback.

"Great stay"

5
Jaime-Leigh B, Burlington, Canada 22/06/2019

We had a great room. Had a full kit and was on the ground level. Manager and staff were very friendly. One staff member by the name of Leona went above and beyond for us and everyone staying there. She was so friendly and I saw her personally help people with anything they needed. We will stay again.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Jaime-Leigh, we appreciate the time you took to write your review, I will be sure to pass along the kind words to our entire team. We look forward to welcoming you back again soon!

"Bad taste"

2
tlc022018, Toronto, Canada 14/06/2019

The hotel itself is beautiful and the room is clean the bed comfortable. However, customer service is lacking. There was an issue with our booking and nobody tried to correct it. Also, heads up, they hold the full cost of the room plus an additional $100 (per night) on your credit card.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Good Morning, Thank you for taking the time to review our property. We appreciate the feedback and comments. With regards to your 4 reservations as discussed with you, we recieved them from a 3rd party, all for 1 guest per room with 1 king bed, this is what was reserved for you. When you tried to call in and switch to rooms with 2 queen beds, we unfortunately we already sold out of them and as such not able to accomodate your request. Also stated on the 3rd party site your rooms were reserved on we do mention a valid credit card is required and we will hold the full charge per reservation plus a $100.00 security deposit per reservation. At time of check in we did make an exception and allow you to pay with debit for one of your rooms and use the credit card for the remainder. Thank you again for the kind words about our property.

"Barrie trip"

4
538beverleym, Paris, Canada 14/06/2019

overall good hotel but no water pressure, shower was horrible, would have been nice if there was some water pressure. Seems the shower head is never cleaned as most of the hole were clogged and no water was coming out.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Beverley, We appreciate the time you took to write your review of our porperty. Thank you for the comments & feedback, I do apologize for the lack of water pressure you experienced, I will bring this up with our maintenance department to ensure this does not continue for other guests.

"Family trip"

5
User 12/06/2019

Arlene at the front desk was amazing!! Always smiling and courteous and made excellent recommendations about local restaurants and fun spots. She made our stay very enjoyable. Plus the hotel is immaculate! Thank you

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Adventure! We truly appreciate the kind words, and the time you took to write your review of our property. I will be sure to pass along the comments to our team, especially to Arlene!

"Love Best Western"

5
User 10/06/2019

We have always been very pleased staying at Best Western. The breakfast is great, the staff always friendly and helpful. The rooms are clean and comfortable. I like the products they provide and the simplicity of check in and out. The location is great.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Roam! We appreciate the comments and feedback. Thank you again for taking the time to write your review, I will be sure to share your kind words with our team.

"Great hotel room"

4
User 10/06/2019

The room was very nice and very spacious. It was clean and the beds were so comfortable. The staff were also very friendly and very helpful with our requests. Our only issue is there was no hot water for our showers. Also, the price was very expensive this weekend.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Voyager! We are happy to hear you enjoyed your stay with us and thank you for taking the time to write your review. I do apologize you had trouble with the hot water one morning, that is definitely not the standard guest experience at our property, and I will bring this to the attention of the appropriate manager. Thank you again for your comments and feedback.

"Trip to attend wedding"

5
User 03/06/2019

Attended wedding in the area. We were able to check in early and there was a shuttle between the hotel and venue. Made getting ready and getting to the wedding very easy. Excellent complimentary breakfast.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Freedom for taking the time to write your review of our property. We are happy to hear you enjoyed our complimentary breakfast and that we were able to grant your request of an early check in! You can thank the Bride & Groom for the shuttle, they arranged that for their guests! Thank you again for the kind words, we truly appreciate the comments & feedback.

"Clean room but mattress not up to par with Best Western + standards"

3
Abused2015, Peterborough, Canada 25/05/2019

Booked 2 rooms for 2 nights - one executive queen and one executive king. The rooms were clean; the included hot breakfast was good; but the water in the pool was quite cool. The mattresses were not pillow tops and we had issues sleeping on them. especially my wife who needs a softer mattress top due to her back surgery and problems. Also, there was only one elevator shared by guests and cleaning staff.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Abused2015, We appreciate the time you took to write your review of our property and for the kind words about our breakfast & hotel rooms. We apologize that our mattresses were not up to your expectations, please note that a pillow top is not a brand standard however I will take your feedback & comments back to management and suggest when it is time to replace mattress it may be something we look into.

"Good"

4
Nomad35833378861, North Bay, Canada 19/05/2019

The room was very clean. Staff were pleasant. Beds are uncomfortable and the walls are far to thin, so the noise travel prevents a good nights sleep. The breakfast was great, hot food with many choices.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Nomad, We appreciate the time you took to write your review of our property. I will be sharing your kind words with our team! Thank you again for your comments & feedback.

"Spacious room"

5
ve3qck, Lindsay, Canada 13/05/2019

My spouse and I stayed at this quaint hotel for one night. I was very surprised by the size of the room, we ordered and paid for a queen room and received a pull-out couch, small dining space and separate desk for laptop computers. Breakfast was included in the room rate and there were a lot of food and beverage options. The small pool was enjoyable.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you ve3qck, We appreciate the time you took to write your lovely review of our property and are happy to hear you enjoyed your stay with us! Thank you again for the kind words, I will pass these along to our team here at the Best Western Plus Barrie.

"Best staff"

5
User 29/04/2019

I can't thank the staff enough for making our stay amazing..Brittany and Arlene at the front desk were very helpful and such a sense of humour ..Rebecca in Houskeeping did an amazing job in our room..Hotel was clean and breakfast amazing ..can't believe the selection they had ..thank you Barrie we will be back

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Cleaningfairy2u! On behalf of the entire team at the Best Western Plus Barrie, THANK YOU! We truly appreciate the kind words about our property and staff. Customer Service is our top priority and I am happy to hear you encountered that with our team! Thank you again, we appreciate the time you took to write your review and for the kind words. We look forward to welcoming you back again!

"A Great Place To Stay"

5
ChetanP337, North Bay, Canada 25/04/2019

This was a great hotel experience! The staff was friendly and helpful, great selection for continental breakfast and the accommodation was clean, roomy and very comfortable. Overall, I am glad that we chose this place to stay and would certainly recommend it.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you ChetanP337, We appreciate the time you took to write your review and value your business at our property. On behalf of the entire management team & staff at the Best Western Plus Barrie, we thank you for the comments and feedback. Looking forward to welcoming you back again.

"Above average"

4
George C, Toronto, Canada 16/04/2019

We choose this hotel as one lay-over spot along our road trip. The hotel seems a bit old in the lobby but it did had some new renovation to up keep the guest rooms. The free breakfast is, of course, not having any surprise. However, we found some "Grab & Go" freebies on the reception counter that offer guests to have something to eat on the road in case they missed the breakfast. I think this is a good idea and it reflects the management does take into consideration to take care of their guests.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you George, we appreciate the time you took to write your review of our property. We are happy to hear that you enjoyed our complimentary Grab & Go bags. On behalf of the staff and management here we thank you again for the comments & feedback. We hope to welcome you back again soon.

"Old and run down would not recommend, not sure how it became a BW Plus as it was so run down"

1
Susan R, Grande Prairie, Canada 14/04/2019

We felt very unsafe we think drug dealers were staying there the Police and Security patrolled the premises all night, not a nice feeling for family. Very run down and old beds were wore out and not comfortable at all. Would not recommend

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Susan for taking the time to review our property. Our hotel was renovated in 2017 and rebranded to a Best Western Plus, our guestrooms & public areas are all newly renovated. The beds are also only 2 years old, if yours was uncomfortable I hope you called down to the desk to ask for a room change or a new mattress cover as we would have been able to assist you with that. As for the Police and Security, yes our local Regional Police do patrol our neighbourhood and will as a courtesy drive through our parking lot during busy weekends, we do have on-property Security who also patrol the hotel nightly. They do so to ensure the safety of all our guests. If at any point during your stay at our property or any other hotel, you feel unsafe please call down to the front desk as our primary concern is the safety and wellbeing of all our guests at all times.

"March Break"

5
User 22/03/2019

My family and I had an excellent stay, great friendly staff, clean modern rooms, hot breakfast with a lot of options. Arlene the front desk manager was very helpful with restaurant suggestions and with directions to our daily destinations. We will definitely be back.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you L4546QRmichellet, We are happy to hear you enjoyed your stay and appreciate the kind words about our property and staff! Looking forward to welcoming you back again!

"Extremely Clean "

5
Kat_76N, Sudbury, Canada 13/03/2019

This is one of the cleanest hotels I have ever visited. The rooms are updated with modern decor and immaculately cleaned. I had the pleasure of interacting with Arlene on the phone and at check out and you can't ask for better service. We didn't have the breakfast but did have some evening tea/coffee. The fancy flavour syrups, coffee mate and honey were a nice touch that you don't often see. All that was missing was milk (although the gentleman that was behind the desk did try to find me some). The walls do seem a little thin as we did hear a lot of noise in our room, but overall it was a great stay. We've stayed in Barrie several times and this would be our first choice for hotels. The location is also excellent and close to downtown that has some really amazing restaurants!

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Kat_76N, On behalf of the entire team here at the Best Western Plus Barrie we thank you for taking the time to write your review of our property and for all the kind words! Customer Service & Cleaniness are two areas we pride ourselves on, I have shared your review with our team. Thank you again and we look forward to welcoming you back on your next trip to Barrie.

"Had a great stay"

4
FumiyoNL, Toronto, Canada 10/03/2019

Our family stayed 1 night for ski/snb trip. This place is decent and clean room where our family enjoyed comfortable staying(standard 2queen). Even I and teenage daughter liked amenities like shampoo and lotion. Hotel staffs are friendly and helpful :-) Breakfast was good all we enjoyed and has enough seating. If there is hot tub will be excellent! Will back again :-)

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you FumioNL for taking the time to review our property and for writing your review. We are happy to hear you enjoyed your stay with us. We appreciate the comments and feedback and will be sharing them with our team. Looking forward to welcoming you back again!

"Good value, Mostly wheelchair/accessible friendly."

4
Warren B, Owen Sound, Canada 07/03/2019

The main reason I do reviews for hotels is to help them become more mobility accessible. Overall the best Western Barrie has done a good job regarding mobility. We found the staff to be very friendly and we enjoyed our stay. The areas where the hotel needs to improve are number 5, 6, 7, 8,13, and 20. See below. Entrance And lobby 1. designated priority location handicap parking. 2. step free access (level or ramped) to main entrance. 3. automated door opening. 4. ground level/lobby accessible washroom. 5. Lowered front desk. Rooms 6. accessible rooms located on the ground floor (in case of an emergency). I know this sounds like a no-brainer but every time I checked into a hotel room and they tell me I'm on the 14th floor I ask them… Who is going to carry me down in the event of emergency? 7. No carpet - carpet can be a very difficult thing to maneuver for some people in a wheelchair. 8. Need about 6” of space under the bed for a lift. Some people in wheelchairs are unable to transfer themselves out of the chair and they require a lift. Many hotels use a platform for the bed rather than a metal frame. The downside to a platform is that it does not allow a lift legs to go under the bed. 9. bed Is at wheelchair height. 10. wider entry and bathroom doorways, especially if you need to make a turn to get into –91cm. 11. mid-height light switches and power outlet. 12. lever type door handles. 13. maneuvering space on each side of the bed – 90 cm 14. roll in shower 15. shower chair and/or wall mounted shower seat 16. Shower controls Close enough to be reached while sitting 17. grab bars in bathroom 18. raised toilet 19. lower hanging space in closet 20. Automatic entrance doors to your room Wish list 21. Adjustable bed 22. Ceiling lift. To lift person from bed and Transfer to toilet and shower. Accessible Rooms Bellagio hotel in Las Vegas has two types of accessible rooms: standard accessible rooms and accessible rooms with a ceiling lift (hoist).The standard accessible rooms have the typical features including a roll-in shower, grab rails, shower bench, bathroom phones, clearance under the bathroom sink and lowered closet rods, amenity boards, and lowered buttons to control the curtains. In addition to all these features, the rooms are huge giving plenty of space to move around comfortably. Something I found really convenient about this room was that the beds had remote controls to adjust the position of the foot or head of the bed. It truly made things easier

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Warren, We appreciate the time you took to write your review of our property. We value your comments and feedback! I have read over your suggestions and passed them along to our General Manager for consideration. I have also shared your kind words about our staff. On behalf of the entire team and management we thank you and look forward to having the opportunity to welcome you again.

"Great location"

4
family050, ontario 26/02/2019

Booked a family room. One queen bed in separate bedroom and two queen beds in main room. Price was great for a family. Easy location, lots of take out options in the neighbourhood. Breakfast was good, what you would expect and hotel was well maintained. Staff was helpful and friendly.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you family050 for taking the time to review our property and for the kind words. We truly appreciate the comments and are happy to hear you enjoyed your stay with us.

"Nice place but overpriced."

3
User 25/02/2019

Getting dated and overpriced, great breakfast. Rooms use old style card reader to get in, hallways and decor are older. One spot to charge USB devices and no handy places to plug in stuff I found one extra accessible plug in the room. The doors are not well sealed to the hallway so you hear conversation amd people entering their rooms loudly.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Passport, Thank you for taking the time to write your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Family day visit"

2
Straight4orward, courtice, ontario 21/02/2019

Great staff Very clean Great breakfast except it's over at 9.20 am Pool was dirty and green Suite was extreamly small Jucuzzi tub was not a 2 person tub. And it had no safety bars to help you in and out. Blanket was plastic (literally)and 100 % polyester

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Straight4orward, We appreciate the time you took to review our property and write your review. It appears as though we did not meet your expectations and for this I do apologize. Our complimentary breakfast buffet is served daily from 6:30am - 9:30am while the Breakfast Attendant doesn't often prepare fresh items past 9:30am, the breakfast room is kept open if guests are still enjoying their meals. Our Jetted-Tubs do not have safety rails, however I will pass this along to our Maintenance Team to see if its something they may install down the road.

"Awesome Value!"

5
Kerwin15L, Toronto, Canada 20/02/2019

We stayed at BW+ in Barrie for a ski trip and it was an excellent facility worth every penny. A great value! The hotel and amenities were in excellent shape and seemed to be of a higher value. Staff was great and very courteous and helpful. Breakfast was great; many choices for all tastes and appetites. Highly recommend this BW+ for people looking for an exceptional value but still wants a fancy hotel to stay in!

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Kerwin15L, We appreciate the time you took to write your review of our property! The entire team here is happy to hear you enjoyed your stay with us. We hope to have the opportunity to welcome you back.

"Great Stay"

4
OntarioJK5, Kitchener, Canada 17/02/2019

Stayed here for a weekend. Staff were wonderful, very helpful, friendly. We had reserved a room - check in was very easy. Warm breakfast provided - beacon, eggs, fresh juice, staff kept the area clean and they were friendly. Room was clean, comfortable. Room looked like it had been recently renovated - the entire room. Room was quiet, two double beds comfortable. Lots of room to move around the room. Wifi worked well. Would recommend staying here and if we are back in the area, we will return here for sure.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you OntarioJK5, We truly appreciate the time you took to write your review of our property and for the kind words. I have passed them along to our team! We look forward to welcoming you back when you next are in the area.

"Excellent"

1
Quest68446789107, Trenton, Canada 15/02/2019

The hotel was wonderful, the rooms were clean and updated...kitchenette was wonderful. The beds were comfortable and our whole family enjoyed the stay. A hot breakfast in the a.m. was a nice way to end the trip!

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Quest for taking the time to review our property and for the kind words!

"Caught in Bad Weather"

4
ladyboater, Toronto 12/02/2019

Caught in Bad Weather...staff most accommodating and helpful. Gave me a loan of a laptop and phone charger, directed me to the closest restaurants. Breakfast was excellent..and..I was upgraded to a Premium Room, no cost

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you ladyboater for the lovely review you wrote about our property. We are happy to have been able to help you during the recent snow storm!

"Best Hotel in Barrie"

5
User 09/02/2019

Honestly, every single time I visit this hotel I am blown away with the service. If you have forgotten anything at home, they are more than likely to have it on hand. If you call down to the desk with a question, we'll you better sit by the phone because they're going to get back to you within 30 seconds! The amenities are great and the breakfast is pretty good, but honestly, the best thing about this hotel is just the service, good service goes a LONG way!

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Getaway! We truly appreciate the kind words and the time you took to write your review of our property! I will be sure to pass them along to our team here. We look forward to welcoming you back again soon.

"Excellent stay"

5
RonPD, Toronto, Canada 07/02/2019

We enjoyed a two night stay on our visit to some friends etc. The hotel rooms and facilities were in excellent shape. The breakfast choice could not be more accommodating and is in a pleasant area. Also the staff are very professional and helpful at all levels.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you RonRD, We appreciate the time you took to write your review of our property and for the lovely words about our staff and overall property. We hope to welcome you again soon!

"Break away"

4
User 17/01/2019

I stayed here for 2 nights just as a break... Super clean rooms, cleaning staff didn't know I was staying 2 nights and apologized for disturbing me when the found out! Highly recommend it!! Great location, and if you like a pool it has one!

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Andrea B for the kind words and for taking the time to write your review of our property! We hope to welcome you back again soon.

"Nice accommodation"

5
jessiew985, Halton Hills, Canada 16/01/2019

The Best Western Plus Barrie is clean, well kept and comfortable. The desk staff were very friendly and housekeepers were pleasant and efficient. Darlene who prepared and served the complimentary breakfast went above and beyond to make us feel extremely comfortable. The breakfast was delicious and Darlene is a lovely person.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you JessieW for the lovely review and kind words about our Team, I will be sure to pass them along!!

"Great stay"

4
User 16/01/2019

Stayed here Thursday great service.Fast check in Beautiful ground floor room with walkout and good breakfast coffee was great that was a very pleasent surprise. Staff were really friendly and very helpful

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you TheWandererNewfie! We appreciate the time you took to write your review of our property. Thank you also for the kind words about our team, I will be sure to pass them along.

"Barrie Hotel"

5
User 09/01/2019

Have stayed at this hotel location a few times now and am quite impressed. Clean, comfortable, good breakfast. Easy to get in and out of. Close to Hwy 11/400. Lots of little restaurants nearby within walking or driving distance.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Andy! Always a pleasure to welcome you to our property. Thank you for taking the time to write your review and for the kind words about our team!!

"Overnight stay while visiting friends"

5
Peter G, London, Canada 06/01/2019

We were in town to visit friends and needed a reasonable place to stay overnight. The price was great for a newly renovated hotel. The hotel seemed to be fully booked yet the room was very quiet. The breakfast was well attended and I appreciated the variety of cold and hot options. Great value, great sleep - all we were looking for and then some!

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Peter! We appreciate the time you took to write your review of our property and thank you for the kind words! We hope to welcome you back again soon.

"Family friendly new year stay"

5
eltaw, Richmond Hill, Canada 04/01/2019

Family wanted a place to stay during our Snow Valley trip. The hotel location is amazing 2 min walking from Tim Hortons, Popeyes, convenience store, indoor swimming pool for the kids. Rooms very spacious and the kitchen has all the requirement as if you have your home kitchen, well maintained. Staff are super friendly.

"Great place, Very clean"

3
Voyage49179654850, Barrie, Canada 23/12/2018

Great place to stay. Clean and convenient location. Breakfast was great. Loved the spa tub. I will again mention the cleanliness. I was impressed with how clean it was. Did find it strange that there was no bible available. Overall great stay.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you for taking the time to write your review of our property! We appreciate the comments and value your business. We hope to welcome you again soon!

"Always happy"

4
Butterflybb18, Sudbury, Canada 12/12/2018

From the front desk staff to the housekeeping staff we are always satisfied . We stay at the Best Western in Barrie four or five times a year when we visit with family . Arlene the front desk manager is very pleasant and informative .

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Butterflybb18 for the lovely review and for taking the time to write the kind words. I will be sure to pass the compliments on to Arlene!

"Excellent Stay at this Best Western Plus"

5
S9015GDdavidc, Aurora, Canada 11/12/2018

Hotel staff were very friendly and engaging, helpful with any request that we had! The rooms were clean and tidy, the beds comfortable and the heating/cooling system actually kept the room at a comfortable temperature. The breakfast was very good each morning, changing a little each day.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank You S9015GDavidC, We appreciate the time you took to review our property and are happy to hear you enjoyed your time with us. We hope to welcome you again soon!

"Excellent Choice"

5
yellowboot, Sturgeon Falls, ON 05/12/2018

Hi, we have stayed at this hotel twice in the last month. The rooms are renovated, there is a fridge & microwave & the bed was very comfy. Staff are very helpful & the breakfast lady does an awesome job!

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank You Yellowboot! We appreciate the time you took to review our property, thank you for the kind words regarding our team, I will be sure to pass those along. We look forward to welcoming you back again.

"Holiday"

5
User 26/11/2018

My son and I stayed at the Best Western. We found all the staff very friendly and helpful. The rooms were very clean and modern. We very much enjoyed the hot breakfast which had many different choices. Would highly recommend for a great nights stay.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you for the kind review we hope to have the opportunity to welcome you again soon!

"Our favourite Barrie hotel"

5
User 13/11/2018

A wonderful destination to stay when visiting Barrie whether it be for business or leisure purposes. Guests are greeted with a friendly manner. Rooms are clean and the morning breakfast options are a treat.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Dear Getaway541424, Thank you for the kind words and review of our property. We are so happy to hear how you enjoy our property and facilities. I will be sure to pass along the kind words to our staff.

"Nice Stay"

4
Cfarley1, Utila 06/11/2018

We live in Barrie and would not usually stay at a hotel so close to town but were hear as part of a theatre group! The rooms were nice large and well appointed, the amenities were very nice. The beds were comfortable, the pillows however left a little to be desired, they were lumpy and I could not find one that was overly comfortable. When we were leaving, well before breakfast opened for the morning, the friendly staff who were starting to get breakfast ready offered coffee, juice, fruits and muffins even though they were not open for or completely ready for service. This was very kind and much appreciated! The staff were great and very accommodating and the hotel is well located and comfortable. Overall I would recommend this hotel for a Barrie stay!

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Cfarley1! On behalf of the entire team here at the Best Western Plus Barrie we are happy to hear you enjoyed your stay and thank you for the kind words and time you took to review our property.

"Faultless"

5
Nakadu, Chester, United Kingdom 05/11/2018

We picked this hotel based on location...it was en route from the airport to our destination, so we had a bonus day in Barrie. Plenty of parking, easy check-in so all good so far. Room was large, comfortable and clean (as we expect from Best Western). They had a pool which we used in the morning and was really nice. Maybe my favourite bit was the breakfast, nothing special just really nicely done, so relaxed and plenty of choice. Location, staff, food, pool, everything about this stay was just right.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Dear Nakadu, On behalf of the entire team here at the Best Western Plus Barrie, Thank You for the kind words and lovely review of our property. We are so glad to hear you enjoyed your stay and our amenities. We hope to have the opportunity to welcome you back again next time you pass through Barrie!

"been a long time since last visit"

4
Phil835, Cambridge, Canada 04/11/2018

people at the front desk both at check in and check out very nice and welcoming/friendly. Breakfast was hot, which was nice for a change compared to many placed I stay at, and the room was nicely decorated. If you go ask for a room off the highway, or in the back side of the building; can be a bit noisy

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Phil835 for taking the time to write your review about our property. We hare happy to hear you enjoyed your stay with us.

"Girls night"

5
User 31/10/2018

Very nice hotel - very clean and mostly quiet....and great staff - professional and knowledeable.....Barrie itself not easy to navigate...gps always seens to sends you to 400...thank you for a nice overnight!

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Trek524514, we appreciate the time you took to review our property and are glad you enjoyed your stay with us!

"Clean, quite hotel stay in Barrie"

4
User 29/10/2018

I've stayed at this hotel and have found it clean and modern. I also found the rooms quiet with no disturbance from neighbours. It is located close to amenities and main highways for travelling. I plan on utilizing this hotel more in the future during my travels.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Williamhay2018, We appreciate the time you took to review our property and for the kind words! Looking forward to welcoming you back on your next stop in Barrie.

"Horrible accommodation from the beginning. "

2
Marie M, Ottawa, Canada 28/10/2018

I stepped into our hotel room. We booked this room for two people to share. We hoped two queen beds we weren't going to share a bed. Big companies beware when you book the whole hotel for your teams. Ended up being a double bed for one bed and with a pull out couch bed for the second. Who still have these?? It was the oldest couch with the most HORRIBLE pull out mattress. Plus it had weird colours in the bottom. I felt I was sleeping in a shady motel. This bed wasn't made. Nothing to even MAKE IT. I call room service. They said they couldn't switch our room because the hotel was booked. I asked if we could have an upgrade of an apartment suite as this was just poor accommodation. Side note: the bathroom tub didn't drain properly and the hotel towels were tough like sandpaper - you know when you hang to dry? They couldn't do anything. Usually when it's this bad the book ya to the hotel right beside us who had two double bed availability. Anyways we were brought this ugly yellow blanket that had stains on it. Gross. It was clean but stained. Then on our second call to room service later in the night we asked for an actual comforter with a mattress topper.... like come on!!! You need to have this for your guests when they first ask. Anyways not going back here ever.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Hello Marie M, Thank you for taking the time to write your review of our property. It defintely does appear we did not meet your expecations in a few areas, for this we do apologize. Our property has recently undergone a renovation, all of our blankets and bedding are brand new, we also only have King or Queen beds in our guestrooms. Yes many do have a sofa which converts to a pull out sofa bed. I would like to have the opportunity to review your stay and address your concerns with you. Kindly email me at melissa@bwplusbarrie.com . I would be more than happy to review and see if you were given the room type you booked, and discuss with the team at our property any areas in which we can improve on. Best Regards, Melissa.

"Not as good as most Best Western Plus!"

3
RebeccaGK, Winnipeg, Canada 23/10/2018

I've stayed at many Best Western Plus's and most have quite good breakfasts, this one was just fine, but expected more from previous experiences, lady was going on her break when some of the for needing refilling! Rooms are older, beds are fine pillows are VERY large, slept without one, we could hear people in the pool are we were on the second floor, front desk staff was great no complaints there! Have stayed at other hotels in Barrie and they are all about the same, nothing awesome

"Couldn't ask for better service"

5
LanaV0808, Kitchener, Ontario 21/10/2018

We stayed here for a weekend for a wedding and we can't say enough great things about the staff. Great rooms, great service. Shout out to the breakfast staff for taking such great care of us and our group.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Dear LanaV0808, Thank you kindly for taking the time to review our property and for the kind words. We appreciate the comments you left about our team and I will be sure to pass them along! we hope to welcome you again in the future.

"Comfortable"

3
User 21/10/2018

Stayed here recently with family and not first time. My previous review was not much different from this one.The hotel is clean, staff friendly, price very fair and breakfast very good. The last time I wrote a review of this hotel I mentioned how noisy the next room was, we could hear everything through the shared room door. This time I had two evenings of people slamming their doors, immediately opposite. Why dont hotels have doors that close quietly and slowly without being slammed. Secondly I used the laundry facilities and the room stank. I saw a mop immediately inside the inner door, dont know if that was the problem, but it smelled like a sewer. The machines were old and could really do with an update. Many people like to wash every few days when on the road and we do not want a sewer smell or old machines. That would be nice to fix.

"Great time"

5
coop12111, Ottawa, Canada 15/10/2018

Very Clean & friendly staff breakfast was very good! Beds comfortable and room cleaned to top standards. Enough parking. Great for hockey teams. Pool was small but at least there was one. Guest check in employees we're extremely friendly and courteous

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Dear Coop12111, Thank you for taking the time to review our property and for the kind words, I will be sure to pass them along to our team! We look forward to welcoming you back again soon!

"Very good place to stay. Had everything we wanted."

4
traveller144, Vernon, Canada 07/10/2018

The hotel is placed just off of Hwy 400. It is close to downtown Barrie and business areas. The rooms very well designed, lot of power outlets to recharge electronics, gym, swimming pool and one of the best complimentary breakfasts we have seen.The front desk and staff were very good.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Traveller144, We value the time you took to review our property - and are happy to hear you enjoyed your stay with us. Thank you for the kind words & again for taking the time to review our property.

"front staff"

5
User 28/09/2018

FRONT STAFF WERE VERY HEPLFUL IN EVERYTHING YOU NEEDED. WILL STAY AT THIS HOTEL AGIAN. Room was clean and bed was great to sleep on. The bathroom was clean and lots of towels, and the internet was great, all was fast.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you pmcnay, for your kind words about our team and property. We appreciate the time you took to write the lovely review and hope to welcome you again soon!

"Great service!"

5
User 24/09/2018

The hotel staff was amazing! We rented out their hospitality room for a low price and it was so convenient! I would definitely stay here again with my ball hockey team! My team has stayed at a different hotel every year we go to Barrie for a tournament and this is the first time we plan on using the same one again!

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Tomarakaye for the kind words and for taking the time to review our property. We are happy to hear you and your team enjoyed your stay with us! We look forward to welcoming you back for your next tournament in Barrie!

"Amazing value!!"

5
hwick2016, Kirkland Lake, Canada 12/09/2018

For the price of this hotel I wasn't sure what to expect. We were very pleasantly surprised!! From check in to check out every staff interaction was fantastic. The rooms were comfortable and clean with very modern touches. The pool was small but great temperature. We will certainly be back!

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you kindly for taking the time to review our property and for the kind words about our staff! We truly appreciate your feedback & look forward to welcoming you back soon.

"Bright, clean and friendly!"

5
M H, Oshawa, Canada 09/09/2018

The Best Western at 35 Hart Dr in Varrienwas a pleasant surprise! The staff are polite and friendl. The building bright and updated. The rooms are quite a nice size for your standard double room. Lots of room to move around, a nice size mini fridge and microwave. My only slight issue with the property is the small, tiny pool and lack of hot tub. There is a standard breakfast included, hosted once again by polite and friendly staff. They even open up another room if there is a need for more seats. I would definitely recommend this property for traveling on business, with teams or anything like that.

BWPlusB, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you M H for your kind words and for taking the time to review our property. We appreciate your feedback and I will sure to pass along to our team your compliments.

"Excellent Choice of Hotel"

5
User 05/09/2018

We needed a hotel that was very clean due to severe allergy as well as a good night sleep. Had both of these as well a very friendly staff who was always ready to help you with a smile. Breakfast was excellent with a wonderful choice.

BW Plus B, Director of Sales at Best Western Plus Barrie, responded to this review
Thank you Bev! We are so happy to hear you enjoyed your stay with us. Thank you again for taking the time to review our property and for the kind words. We hope to welcome you back again next time you're in the area.

"overniter on our way home"

4
MARK T, Barrie, ON, Canada 29/07/2018

The hotel was quite nice. Rooms were clean, plenty of parking around the building, staff were pleasant and prompt in serving us at check-in and check-out. I would not hesitate to recommend it. My daughter and granddaughter made use of the pool. The only issue was the full breakfast which was pretty much dried out as we arrived for breakfast later than usual. The server was pleasant and helpful.

"Modern and friendly"

5
User 28/05/2018

The staff are so friendly and professional. Great visit with my two young kids. Small pool is good for young kids. Breakfast has everything but only open til 9:30 (coffee/tea station 24 hours). Modern, clean and great experience.

"Clean hotel, very good breakfast and excellent staff for a good price"

5
User 24/05/2018

We needed a weekend getaway and had never visited Barrie. I am so glad I chose the Best Western in Barrie. They gave us a comfortable room and a good hot breakfast each day. The room was comfortable and the staff were very friendly and efficient. One minor issue was our key cards did not work properly but they replaced them and solved the issue. They are located quite close to the downtown area, the restaurants and the lakefront. We got a ground floor room which had a sliding door walkout to the parking lot. We found this very convenient since I could park right beside the room which was great for packing and unpacking. No need to take your bags all the way through the hotel! The hot breakfast had scrambled eggs, bacon, hash browns, waffles, pancakes, juice, tea, coffee, cereal, muffins, bagels & fruit....something for everyone! Special shoutout to Cathy (I hope I got her name right): she was constantly replenishing breakfast items. There was another lady there who cleaned up stuff from our table. You could get coffee or tea 24/7 if needed. And they were very reasonably priced. From check-in to breakfast to check-out we met up with warm friendly staff. I have stayed at a few different BW's now and I have had a good experience each time. I would highly recommend the Best Western Barrie.

"Stay here a lot"

5
gravs2255, Callander, Canada 16/05/2018

Newly redone lobby & rooms, clean, good breakfast, I stay here a lot for business, the staff has always been friendly & great to deal with. walking distance to restaurants, beer store Timmy's. I will continue staying here & recommend it to anyone.

"Loved our room!"

4
User 15/05/2018

Hubby & I stayed here just as a one night getaway. Not a very pleasant area, but we booked our room with a jaccuzi tub and it was one of the best room experiences. Clean, big, romantic etc. Breakfast was amazing, but make sure you get there at the right time, they seem to like to trick you with their breakfast hours. I'd love to go back, but wish it was in a better location in Barrie!

"Excellent amenities for the price"

4
cjlongoworking, Toronto, Canada 05/05/2018

Clean, polite and efficient. Rooms are reasonable. The bed was a bit firm for my liking. Minor issues like burnt out reading light, and breakfast was hot but plain. Still enough variety to suit most appetites.

"clean room, comfy bed and nice breakfast"

5
User 04/05/2018

Breakfast was buffet style , had all the essentials eggs,sausage,pancakes,toast,hash browns and fruit. Bed was comfy and comfy, room was clean and modern. Staff very nice and professional. Need to replace hot tub

"very good hotel"

5
mrk40, Whitby, Canada 30/04/2018

The hotel is very clean and well decorated. the service is very good and they are very helpful and nice. the breakfast has very good varity and good quality of food. we had fun and enjoyed our stay in the hotel. I would recommend it for any one who is looking for nice place in Barrie.

"Getaway from the evrry"

5
bigbertha01, Barrie, Canada 28/04/2018

At youth we live in Barrie our home was being renovated and we wanted to get away for a day and relax… it was great. Very relaxing,clean and pool was perfect. The staff was great! The room was very inviting, wonderfully decorated and comfortable. Just what we needed.

"Good value"

4
Kimby R, South River, Ontario, Canada 23/04/2018

Rooms were very clean and the breakfast was well laid out and ample and tasty! Parking was a bit of a challenge and taxi's were whipping through the parking lot, but other than that a great place to stay.

"Nice comfortable place to stay just off the hwy"

4
BishopWm, Wingham, Canada 22/04/2018

Had to stay in Barrie for the night and this hotel was conveniently located closed to the city center and just off the main hwy-400. Next to many fine hotel chains but looked the best from the street and had plenty of parking.

"wedding"

5
User 16/04/2018

The staff were excellent and made us feel at home. Rooms were clean and well equipped. Location was central and easy to find off the 400 Highway. The breakfast was well presented with friendly staff. We will book again in future.

"6 day visit!"

5
User 13/04/2018

We travelled from Scotland and had two rooms for 6 nights at the Best Western. Great hotel, spotlessly clean, good breakfast and an incredibly friendly staff particularly those on front desk. Great stay and will visit again next time.

"Stayed for work"

5
User 29/03/2018

I thought this hotel was clean and nice, rooms were big and had a mini fridge and microwave, nice big tv's. front desk staff were friendly and helpful, it's located just off the highway and close to restaurants. Breakfast doesn't start till 630am so if you have an early morning meeting it doesn't leave you much time but breakfast was very good and they had a good variety of things to choose from!

"The best hotel in the city"

5
pixxie99, Victoria, Canada 13/03/2018

I've stayed in almost every hotel in Barrie and this one is by far the best. The hot tub was down, which was unfortunate timing, but otherwise they are great! Breakfast is standard, but lots of options. Rooms are clean and staff is excellent. The price cannot be beat and they are the only hotel that has a 3 queen bed room, which is perfect for families. You will not be disappointed.

"Doable but underwhelming"

4
kreativekind, Courtice, Canada 13/03/2018

We only needed a place to lay our head and that is about the only thing you will want to do in this hotel. Just off the highway so it is a great place just to check in and check out but with the lack of amenities and sketchy area of Barrie leaves you waiting for the next day so you can just move on.

"Fine Clean hotel"

4
emmalucas, burlington, on 08/03/2018

Stayed overnight before a school ski trip to Mt St Louise Moonstone, so the location was great. We arrived on a Sunday evening Jan 25 at 630 pm after grabbing a quick dinner at Boston Pizza . We found the double queen bedroom quite large, SUPER soft bedding and pillows. Really liked the lamps and reading light adjustable arm attached to the headboard...great for reading after my son went to sleep! Nicely appointed for a value hotel (we paid $91 Canadian) . Bar fridge to keep our ski snacks cold, nice clean room/bathroom. Quite a complimentary breakfast selection...fruit, bread, rolls, bagels, hot and cold cereals, eggs, bacon, sausage, yogurts, muffins, pastries and more! not 5 star but well worth the stop in in the a.m. before hitting the slopes with my son!

"Great hotel with recently renovated lobby/breakfast area"

5
User 08/03/2018

We stay at this hotel everytime we come to Barrie for work or pleasure. The staff are very friendly and aim to please. The renovations done in the last year and a half provide a very beautiful view upon entering. The breakfast served and included with stay is a great variety (better than many hotel provided breakfasts - offers eggs, bacon, pancakes, hashbrowns, waffles, fruit, yogurt, cereail, toast, coffee, juices, muffins, cookies, etc.)

"Lovely front desk staff"

5
User 28/02/2018

Hotel is very clean and the front desk staff are very friendly and offer a smile whenever passing by. This hotel will be my first choice when visiting Barrie in future. I like the new renovations and location....close to The Keg.

"Great stay"

5
a2304787, Barrie, Canada 27/02/2018

The rooms were well keep, they made swans for my husband I for celebrating our anaversary. Front desk was very helpful when we had trouble finding a restaurant for dinner. The lobby is looking wonderful with the new breakfast area.

"Awesome"

5
a2288611, Barrie, Canada 27/02/2018

Check in was very smooth and easy! Staff was very friendly and helpful in bring me extra towels and cleaning my room when I went out for the day. breakfast was delicious, a lot of options to choose from. Room was very clean and spotless, would definitely stay again!

"Nice hotel"

4
angr0n, Kincardine, Ontario, Canada 25/02/2018

We went as a hockey team and a few of us had some issues. But the staff there were very nice and tried to fix the problems. The breakfast was good. Pool was small but the kids still had a good time. Hot tub wasn't working. We used the gym and the equipment was good. Everything worked. I would probably stay there again.

"Well kept"

5
caitlinc369, Toronto, Canada 28/01/2018

Excellent hotel wonderful staff well done rooms brightly lit and well maintained. Only fly in my soup was some of the other guests...my advice watch out for “hockey season” and avoid tournament weekends

"Lisa business trip"

4
C7828AOlisah, Windsor, Canada 28/01/2018

This trip was good but wish there was more restaurants in the area Being out by the highway there is not much choices for people who don't drive and taking taxis everywhere can get expensive. This trip at the hotel was great.

"Large, Busy, Noisy"

5
KNCooper, Gananoque, Canada 26/01/2018

This hotel has comfortable rooms and polite staff. It is a huge facility and when we stayed there the halls were busy with noisy and partying young adults. While we did call down in the night to reception, they simply answered that the security staff were patrolling the halls and that was that. Disappointed.

"Nice stay"

4
User 25/01/2018

Stayed just one night. Room quite comfortable - two queen beds. Very clean. Good morning breakfast. Only complaint was Rogers cable was intermittent and when I called front desk there was no solution as it was a "Rogers issue" Funny how in morning breakfast room the cable tv was working fine.....hmmm. I would return to this hotel again.

"Great Hotel! *Read Description*"

5
User 16/01/2018

My partner and I travel a lot. Out of many hotels we have stayed in, this hotel was one of the nicest. The staff were very nice, and accommodating. We stayed in the king suite, and LOVED the jaccuzi tub. The lighting was not the best, but did not put a damper on our rating. The pool was small, but nobody was around on the Monday night that we stayed, so it was a great size for the two of us. The hot tub was not working; this seems to be an ongoing occurrence in our hotel stays - but the jaccuzi made up for it. The breakfast was good - but we were late by 1/2 an hour, so we missed the waffles. The only thing that made me a little upset was that it was for our anniversary, and after putting in to make it special as a special request and the hotel saying they would - there was nothing. They have many complimentary items. Overall it was a great honeymoon.

"Amazing Hotel!"

5
668christianer, Grimsby, Canada 09/01/2018

Great place to stay. We needed a suite to accommodate our large family. Amazing rooms and the service was great! Breakfast was good and the had Gluten Free and Dairy Free options. If you are in the area check out the Kawartha Dairy Store just down the street!

"Shinny and new"

5
Suzanne L, Val Caron, Canada 08/01/2018

Nothing better than a brand new place to stay. Quick off ramp for best location. Plenty restaurants nearby. Handicap parking was very limited. Great place for for stop over on the go couples who travel. A lot of shopping around.

"Best Western Royal Oak, Barrie, Ontario, Canada"

5
coadym2018, Halifax, Canada 05/01/2018

Everything was what you'd expect from Best Western, I'm always impressed with their product. This time I was especially happy with the people involved in my stay, from front desk staff who helped me with some issues at check-in to the breakfast server who made me feel welcome and that it was a pleasure to serve me (even though I didn't arrive one morning till 15 minutes after closing time and she had to put all the food back out), to the room staff that kept me in coffee to my hearts desire as well as keeping the room spotless. I wanted to live there!

"Great hotel for the price range"

4
bhan2016, Toronto, Canada 31/12/2017

We were pleased with everything at the hotel with the exception of the breakfast. There is an all day breakfast restaurant a few minutes walk from the hotel where we had our breakfast. The room was very clean, with lots of towels, comfortable bed and friendly staff. Would definitely stay here again if the need arises.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for taking the time to let us know about the hotel and your visit. We appreciate your comments. Amanda Abram Director of Sales & Marketing

"Okay for a Good Price"

3
User 29/12/2017

Pros: - Hotel room was clean and beds were comfy. - Breakfast had good variety. - Location was convenient. Cons: - Walls are very thin and people seems to be in the hall way from 6pm thru to the wee hours of the morning. I'm not a light sleeper (and had a drink before bed) but even I was kept awake. Make sure to bring some ear plugs. - TV was very glitchy - was told by hotel staff that this was being worked on so I'm sure it will be fixed for the next person however, it would have been nice to drown out the children playing in the hallway. All in all, if you get a good deal - take it. We will be trying our luck somewhere else next time but only because there seems to be lots of options in the area.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for your review. We appreciate your feedback. Looking forward to having you back. Amanda Abram Director of Sales & Marketing

"Best western it's like home"

5
Sylvie C, Garson 12/12/2017

Love Best Western in Barrie close to hospital and great service and room always be going there and l9ve the news look very clean and safe quiet at night bed very comfortable bathroom very easy to get acces

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
We appreciate you taking the time to review the hotel. Have a great 2018 Amanda Abram Director of Sales & Marketing

"Christmas Shopping Getaway"

5
Linda B, Port Dover, Canada 11/12/2017

We stayed for our annual Christmas shopping trip at Best Western and it was amazing. Each morning we had a warm complimentary breakfast. The rooms were very nice and cozy. Staff were super friendly and helpful. We'll definitely be back next year!

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for the 5 star review. We are excited to see you had a great stay with us. Amanda Abram Director of Sales & Marketing

"Great hotel and location"

5
awayIgo2travel, Western Canada 06/12/2017

I stay about 30 to 40 nights per year in BW and this is one of the better ones. The front staff were all smiles and the housekeeping is extraordinary. The breakfast was excellent. Check out was easy. I only had one complaint. I am on CPAP for sleep apnea and there was no plug at the head of the bed except to unplug the light. You should look at putting a different light fixture with a plug so your guests can plug in medical devices or their phone to charge it. I will be staying again! Great location with lots of nearby restaurants. room was super quiet although close to the 400.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for a great review. We look forward to hearing from our guests each and every stay. Comments like this are amazing. Amanda Abram Director of Sales & Marketing

"Great Hotel, Good Rates"

4
Carlo N, Toronto, Canada 04/12/2017

Surprised as this hotel was modern, very clean, and the staff were friendly and helpful. Breakfast was very good and good value to have that included with your stay. Would go back there again. Pool was a good size and also a good amenity.

"Excellent option close to downtown"

5
Douglas D, Toronto, Canada 27/11/2017

I stayed at the hotel while in town for a short course. The location was perfect as it allowed me to walk downtown and leave our car with my wife. The hotel is very modern and clean/updated. Our only complaint was that the infant cot provided for our 3-month old was inappropriate - fine for an older child, but not one where suffocation is still a risk. However, we had a back up so this was a minor inconvenience. Excellent staff and a well equipped, well located hotel.

"7:10 PM November 26, 2017"

4
T5718LIcraigm, Ottawa, Canada 26/11/2017

Friendly, helpful staff. Convenient location but Highway 400 construction in the area does make it awkward to get into as well as there is no east bound exit on Dunlop going southbound. Had to go to the next exit and backtracked.

"Great place to stay"

5
User 21/11/2017

Love this Best Western - there are different options for types of rooms. Suites have been affordable in my experience, and there is a family room (with a separate bedroom) which is so helpful when traveling with small children. The pool area is a bit small, but with children they don't mind!

"Lovely Stay"

5
N3133VTlynnc, Toronto, Canada 13/11/2017

The front desk ladies were so lovely upon check in, and offered me a little welcome back for being an elite member, that definitely made my day. I also received a complementary room upgrade to their executive section and I was very pleased. The room was very clean and the bed was super comfortable . The girl working in the evening had amazing restaurant suggestions for us, and when we returned to the hotel, she asked us about our experience . In the morning, we had the pleasure to enjoy their hot breakfast, and we got to know some of their guests that are now frequent travellers to this locations and i can definitely see why. overall, amazing stay and no complains at all! I cannot wait to visit my new home away from home when I'm in the barrie area

"I got bed bugs!!!"

2
BimmerM, Playa del Carmen, Mexico 09/11/2017

Well, sadly but true i spend one night at this location and i woke up full of bug bites in face and back! I went to the front desk and she said it might be an spider since your room is on the first floor!! Ok im like whatever!! Thanks So 3-4 hrs later this bites became huge so i went to the dr and she said yeah « bed bugs » so now freaking on the road i got to my new hotel and they dont have laundry guest !!! I went to a public laundry and wash everything but completely even my case!!! What a nightmare!!!! Its looks fully renovated and clean!! Omg no it change my whole trip!

"Great location for travelling the area"

4
CherylHough, Brockville, Canada 04/11/2017

We recently stayed 5 nights and travelled the area Christmas shopping. Through trip advisor tips, we requested bottom floor room with patio door to outside parking area. Being a smoker this was most convenient and, we were lucky enough every night to have our car parked right outside of our patio door. Rates are higher for same room Friday and Saturday nights but for Tues to Sat night averaged out to $700 after tax for the 5 nights. Breakfast is included but I guess bed was comfy as neither of us made it up and out to check it out before 9:30 am when it is served until. As other reviews ongoingly mention, hot tub jets in pool area weren't working but, soaking in the hot tub still enjoyable at night. There's so much to see in this beautiful geographic area, this was our first time, won't be our last and, Best Western ground floor patio door room will be our choice next time!

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for taking the time to review our hotel. We are pleased to see you had a great stay! Looking forward to having you back in the near future. Amanda Abram Director of Sales and Marketing

"Love my stay "

5
Dragon_Traveller509, Montreal, Canada 04/11/2017

Always a great stay and amazing staff! Definitely will recommend to my friends, plus the new breakfast room is very lovely and dynamic. Can't wait to see more changes And very happy to see their new logo

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for taking the time to review our hotel. We are pleased to see you had a great stay! Looking forward to having you back in the near future. Amanda Abram Director of Sales and Marketing

"Comfortable, reasonable price, easy access off Hwy 400"

4
X1006ZEcatherinec, Spring Bay, Ontario, Canada 03/11/2017

I would definitely recommend this Best Western location. It's a quiet, friendly hotel. Clean, comfortable beds. Friendly & helpful front desk staff. Travelling north or south on Hwy. 400 this hotel has easy access off the highway & only is close enough to shopping malls & restaurants, etc.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for taking the time to review our hotel. We are pleased to see you had a great stay! Looking forward to having you back in the near future. Amanda Abram Director of Sales and Marketing

"Caring"

5
S4062OGdonnap, Middletown, United States 28/10/2017

The staff is always welcoming and caring on every visit, but this time we traveled up for a funeral for a family member. The staff was extra helpful and kind. The people at the desk were understanding and respectful. The maintenance staff went out of their way to be considerate of our needs.

"Good value for basic business travel"

3
TRAVELCHOO, Toronto, Ontario 28/10/2017

Newly renovated decor and cleanliness were a welcome surprise for a short business trip. Cardboard dishes and plastic cutlery distracted from the value of a warm breakfast. Good value and easy check in and check out.

"Good Stay"

5
PM_Traveller_9, Toronto 27/10/2017

This is a very nice hotel. The staff is excellent. They have thought of little things to make a stay comfortable. The amenities are good and the bathroom very clean with up to date fixtures. Housekeeping has done an excellent job to keep the room clean and comfortable.

"family event"

4
carolpI7656SK, Sarnia, Canada 24/10/2017

We recently stayed at BW in Barrie Ontario with other family members, the staff was helpful and very friendly. The room was very clean and comfy beds... bathroom also very clean! we will stay here again!

"Not great for business travel"

2
Taylor S, Waterloo 20/10/2017

No USB places in room to charge phones and equipment. Cheap soft pod coffee maker in room not a quality coffee maker like a Keurig. I would expect higher quality for being charged 182 /night. The breakfast area is extremely small and do not have options for people with food allergies.

"Good team hotel"

4
hsr28, Sudbury, ON 19/10/2017

Our hockey team stayed here during a tournament. Hotel was in a good location. Rooms were clean. Breakfast was enough to fill the kids for the day. Pool was on the small size, but large enough for kids to play around in. No noise from other rooms was heard. All in all, good value for the money.

"Clean room, lumpy pillows"

4
Lorraine P, Winnipeg, Canada 11/10/2017

Very clean room. Bed was super comfy. Pillows we're horrible and lumpy and the replacement wasn't much better. Noise from an adjoining room was annoying otherwise the full hotel was quiet enough. Indoor pool was small and the hot tub didn't bubble when the button was pressed. Good location, easy to find. Breakfast room was way too small and food layout awkward to move around in especially with the weekend crowd. There was another room to sit in but it was way to cramped where the food was. Lots of food choices though that changed during our stay.

"Barrie Best Western beats the Chris De Burgh Blues!"

4
Lucywestie, Port Hope, Canada 11/10/2017

So we had tickets to see Chris De Burgh in concert at Casino Rama and I had enough points for a room at Best Western. After a bit of research we settled on this hotel on Hart Dr. in Barrie and I'm glad we did. The hotel is just off Hwy 400 and set in a bit of an industrial area. But when you are there just for a night its no problem and was nice to be so close to the highway considering we had to get to and from Orillia for the concert. On check in we got a very friendly greeting from the girl at the front desk and she knew right away that we were using our points to pay for the room. We were assigned a room on the 2nd floor and it was an end room so nice and quiet. The room was nicely laid out, very clean and looked like it might have been remodeled in the last year or so. The bed was extremely comfortable (as my unforeseen afternoon nap can testify to) and the pillows and bedding were of good quality. Lots of channels to choose from on the tv plus the usual selection of coffee and tea making facilities. Bathroom was very clean and well laid out as well. Because it was an end room we actually had 2 windows in the room, one on what I would call the south wall and then a smaller window on the east wall so plenty of light when needed. In the morning we headed downstairs where they had a pretty good hot and cold breakfast laid on. Very creamy scrambled eggs (that was a good thing), toast, bagels, muffins plus bacon etc. There were probably other things on offer but my brain and my hunger were focused on bacon and eggs and I did not go hungry. Plenty of seating as well in a side room they had opened up off the main food area. All in all it was a nice one night stay and if we were to go to Orillia for a concert again or even just needed somewhere to stay in the Barrie area I wouldn't hesitate to choose this hotel.

"weekend of kayaking"

4
User 10/10/2017

stayed here while kayaking at a couple of different provincial park over the weekend .would definitely stay here again ...rooms were clean ...breakfast was good with an assortment of things to eat .close off the highway for easy access.

"A nice place!"

4
891seant, Oak Park, Illinois 07/10/2017

Be sure to advise your server at The Keg if you eat there that you are staying at the BW, you will receive free appetizers. Also beware they do not allow debit cards to be used at check in. This is a new scheme property and very comfortable though I would prefer a Beautyrest mattress.

"Great stay for a great price"

4
User 05/10/2017

I stayed here after my favourite place to stay in Orillia was already booked, and I'm glad it worked out! The hallways still look like the 1980s, but when I walked into the room I was pleasantly surprised by how modern and spacious it was. Also very clean. I had a great sleep. The breakfast in the morning was great if you like the continental options - lots of fresh fruit. I didn't try the hot food. There's a Tim Hortons around the corner if you need a quick bite. I'd definitely stay here again.

"Great Service"

5
973charlenel, Codrington, Canada 27/09/2017

We had a very comfortable and enjoyable stay here! Really appreciate that hockey teams are accepted as a whole! My daughter and her friend loved having pool time without all the boys! Hopefully we can make use of your facilities again in the future!

"Great hotel"

5
User 27/09/2017

Over all stay was great. Staff were pleasant and curtious Breakfast was great.included with room. Would stay there again next time in Barrie. Good location easy to find. Close to all emenitys. Fast check out.

"Comfortable"

3
User 26/09/2017

Arrived on a hot humid day and was so glad of the air conditioning. Hotel was comfortable, staff were friendly, beds were comfortable, lots of towels, pillows, outlets for c pap machines. Breakfast in the morning was great no complaints.

"Friendly place to stay"

5
christinepR9700GB, Canada 26/09/2017

Easy access to the highway, Clean and friendly place. Good breakfast lots of selection. Staff is always smiling. Good size rooms great value for the price weight room nice pool and hot tub have good hours and are kept clean over all I would rate this hotel a 10.

"Comfort and Convenience"

5
Wilfred B, Whitby 25/09/2017

Everything seems to be done with the visitor in mind: car parked outside the room with a sliding door to access the car park; a full range of breakfast options; helpful pleasant staff; a clean room with comfortable beds, fridge, microwave etc.; quiet area.

"Best Western Barrie"

5
Angela B, Ottawa, Canada 20/09/2017

I have stayed here many time's, the staff know me by name which is awesome! The recent renovations are fantastic, laundry on site is huge for me as travelling all the time. Just a great place to stay & right downtown Barrie

"Fall escape"

5
Kleamiller, Madison, Wisconsin 19/09/2017

We enjoyed our one-night stay in Barrie. We were passing thru & it's always nice to have a clean, friendly place to stay. Desk staff gave us recommendations for places to eat within a 5 minute drive. The room was large and comfortable. The included breakfast was good. Would definitely stay here if ever in the area again.

"first visit"

4
Suzanne w, Newcastle upon Tyne, United Kingdom 18/09/2017

we stayed at this hotel on the recommendation of a friend whose sons wedding we were attending locally. It was adequate for what we needed although the breakfast area was a bit cramped and the poor waitress was rushed off her feet. Staff were very friendly

"Our night at Best Western"

4
claresB8812JC, Cobden, Canada 18/09/2017

rooms were clean and very helpful staff. The evening was noisy for a while, kids running up and down the hall but later they settled down. The parking was adequate and easy to get in and out of. We had breakfast and checked out easily.

"a little pricy for value received"

3
A1083VKpatrickd, Carleton Place, Canada 18/09/2017

An average type of accommodations but a little pricy for the value received. Easy to find just off of highway 400 and ample parking. Only 1 elevator for 4 flours and was slow at timesContinental breakfast was very basic and was only from 6:30 to 9:30 even though this was a Sunday morning

"Very Impressed - very satisifed"

5
Debra G, Guelph, Canada 12/09/2017

I had a very pleasant stay at this hotel. All staff had smiles and were very friendly. This hotel was under construction but wasn't bad at all. We stayed in a newly updated room and it was very nice. I have been at other hotels where the staff were miserable and ruined my stay. NOT here, was a VERY nice stay - thank you very much!!!!

"Best Experience at Best Western Barrie"

5
christinemX2111ZD, Toronto, Canada 11/09/2017

Best ever Best Western! Was at a wedding and forgot/lost my shawl. Called the hotel and Brittnie actually went to my room to check, found it there and called me so i would not worry! Outstanding! Would recommend again and would go again! Easy to get to. My daughter loved the pool

"BW RoyalOak,Barrie Ontario"

4
Q4444YWbrianb, Prince Edward County, Canada 09/09/2017

Friendly ,helpful and efficient staff.Good facilities.Free parking.Good location for heading out into the country,local spots to visit or in-town eating,shopping etc.Room was neatly and cleanly presented.A problem with a slow draining sink was quickly corrected.

"Wedding trip"

4
User 06/09/2017

Very nice establishment, clean room, spacious bathroom. Complimentary water at the front desk was a nice touch and very much appreciated. Breakfast was good with a good variety of choice. Staff very friendly & helpful. Would recommend without hesitation

"Awesome Hotel"

5
Robert L, Canada 31/08/2017

The best place to stay when visiting Barrie and/or Casino Rama. Friendly and caring staff. Comfortable and quite clean rooms. The recent renovations are awesome. This hotel is conveniently located just off HWY 400 at the Dunlap St exit. We have stayed here several times over the past eight years and will continue to stay here whenever we are visiting this area.

"Weekend getaway"

5
Q8176ULbrians, Renfrew, Canada 28/08/2017

Loved our stay at Best Western in Barrie this past weekend. Hotel room was very clean, front check-in staff were very pleasant and helpful and a great breakfast both mornings! Also found this hotel very quiet. Would recommend this hotel.

"A great Grandson get-away"

4
Roger D, Sudbury, Canada 26/08/2017

Hotel was clean, comfortable and staff was excellent, meeting all our concerns efficiently and quickly. The swimming pool was great for a five year old. Hot tub needed a cleaning. Very quiet and good for getting a youngster to bed and sleep. We will return to this hotel.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you so much! We are pleased to see you guys had a great vacation. Amanda Abram Director of Sales & Marketing

"Would Recommend"

4
Donnald J, Belleville 25/08/2017

Great stay at this hotel. New renovations are almost complete and they have done a great job making the rooms comfortable. Great price for the area and very comfortable beds. Breakfast hot food (eggs, sausage, bacon etc.) is stereotypicsl cheap hot food but overall great experience at hotel

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you and we look forward to seeing you again. We are always pleased to see such great comments, we always hope that our guests have a great stay so they return next time. Amanda Abram Director of Sales & Marketing

"Nice Hotel in Barrie"

5
User 25/08/2017

Really nice hotel, good service, good breakfast and swimming pool. Location is good, right near 400; the hotel rooms are well sound-proofed, and you can park near your room as well. We used it for a short stay when we visited remote places like Midland and others.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for taking the time to let us know about your stay. Amanda Abram Director of Sales & Marketing

"I'll never return!"

1
User 18/08/2017

I will never stay at a Best Western again. I have now had 2 terrible experiences in a row. This site in particular was so dirty I couldn't believe it. I would have checked out if there was another hotel with availability. The air unit had so much dust accumulated between the vent openings it obviously has not been cleaned in years. Something was splatered on the bathroom walls, some of the light fixtures are not wired, dead bugs and crumbs inside the drawers of the kitchen area, I had to hunt for the remote. Found it in a bedside table with the pad of paper I needed but didn't have on the desk, but all the pages were scribbled on, the rods to assist in closing the curtains were not attached...I could go on and on...their do not disturb sign actually goes into the card slot of the door. The house keeper actually took that out and opened our room door each day we stayed there!! Were they attempting to snoop through and steal our belongings??!! They were like deer in headlights when we looked at them and told them to put the sign back in the key slot! You think they would would have learned after the first day. They thought we were all gone when they saw one of leaving for work in the morning...surprise! I'll never return.

"Decent price. Decent hotel."

4
L858EQjamesg, Thunder Bay, Canada 18/08/2017

We have stayed here before, and will likely stay here again. It's right off the 400, handy to Dunlop St which is the main drag in Barrie. The rate is reasonable and the rooms are fine. We found the breakfast room small.

"With a few tweaks this place would be amazing!"

4
User 13/08/2017

Newly renovated and friendly/helpful front desk people. We had a corner room with a king that was great (2 windows on opposite walls!) There was a woman who diligently kept the breakfast buffet up- there was more than enough hot food! Good location- just off the hiway and away from the south end craziness- easy to get to the East end and downtown. The only complaint I would have is the attention to detail was lacking- the stairs leading to the end floor could use a vacuum, our sheets didn't lay flat so the bed looked a little unkempt and the small window was missing a blind. Like I said small things, but if they stepped up their game a bit this easily could be a top Barrie hotel.

"Family Vacation"

4
B6981EZtracyl, Sudbury, Canada 12/08/2017

We were in Barrie, Ontario for a family vacation and stayed at the Best Western Royal Oak Inn. Great staff, very friendly and very helpful. Renovations were taking place at the time of visit so having to wait 15 minutes in the stairwell after leaving the pool to go back to our room was a bit annoying. The renovators were very loud and sometimes very inconsiderate to visitors with their excessive and loud yelling back and forth down the hall and the hammering. Wish we were informed prior to check in!

"Grear Hotel"

5
richardbO4846EI, timmins, Canada 10/08/2017

The staff were very accommodating at breakfast several people thanked the young girl who looked after the breakfast .The front desk people were also friendly and helpful. there was plenty of parking and the area as well as the hotel were very clean.

"Very Satisfied with My First Stay in Best Western"

4
User 08/08/2017

Staff in the hotel are friendly. Room is very clean and comfortable. This was the first time For my family to stay in BW and we all loved it. My kids enjoyed staying there. We will come back again for sure.

"Comfort and value in Barrie, Ontario, Canada"

4
C2834ILjaner, Oakville, Canada 08/08/2017

The Best Western Royal Oak Inn, Barrie, ON is our hotel of choice. The staff are pleasant and helpful, the rooms are clean and the beds are very comfortable. We are always pleased with our stay at Best Western Royal Oak, from start to finish. Nice staff, clean rooms, comfy beds, breakfast; we appreciate all of it. After many years of staying in Barrie, since our first stay at Best Western Royal Oak a few years ago, we have not considered staying anywhere else in the Barrie area.

"Not happy"

2
chadp851, Timmins, Canada 08/08/2017

Room was dirty pillow had stains wall had pop or something on it I was not impressed hopefully this was an isolated case and others do not have to put up with this kind of service for $249.00 per night you would expect better

"our stay at Barrie"

5
Keith B, Foresters Falls 08/08/2017

We stayed in Barrie at the Best Western Royal Oak Inn for five nights in August. We had a family suite for the four of us. We were extremely happy with our stay there. The room was very comfortable and quiet with lots of space for us. We had breakfast at the hotel every morning, plenty of food and it was always fresh and hot. An excellent stay for the price and easy access from highway 400

"Best Western Pleasure"

5
lindavC5692UU, Bowmanville, Canada 02/08/2017

Great value for money. Exceptional staff. Breakfast included which is a bonus. This hotel is close to downtown Barrie and all of the malls. It is also 15 minutes away from Tanger Outlet Mall and 20 minutes from Orillia which was great for us.

"Great location, friendly, compitent staff."

4
T5718LIcraigm, Ottawa, Canada 26/07/2017

Close to the 400 Highway and downtown where I had business. This trip had construction around the cut off to Dunlop Street but I was familiar the area. Hopefully that will be over soon. Staff very friendly and handled the issue I brought to their attention very quickly.

"Amazing staff!"

5
lorihW3964RI, Oshawa, Canada 24/07/2017

We stayed recently for a baseball tournament and we're blown away but the amazing service. Everyone was very friendly and the entire stay was enjoyable. The rooms were spacious and the hotel was very clean and comfortable. Would definitely stay again!

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you so much for your comments. We are thrilled your SPORTS TEAM had such an amazing time. We are very lucky to have such a great team at the Best Western and I will for sure let them know your comments. Amanda Abram Director of Sales & Marketing

"Very satisified would definitely stay here again."

5
User 21/07/2017

My husband and I stayed at the motel for our 43rd anniversary. We had never been to Barrie before so opted to go check it out. We were very satisified with everything about the motel service and the cleanliness of the motel. Staff were all very friendly and courteous including the handyman. Even though they have renovations going on with the pool area it did not effect out stay.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
The staff at the Best Western are beyond amazing. We are very lucky to have such an amazing team and we look forward to passing these comments along. Thank you so much and once again HAPPY ANNIVERSARY Amanda Abram Director of Sales & Marketing

"needs updating"

3
M W, Kingston, Canada 20/07/2017

didn't have a reservation; front desk staff was very helpful. Bathroom needed ceiling repairs and sink drained extremely slowly. Breakfast was adequate, though other hotels offer much better breakfasts and room charges are lower....Best Western could do better

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Currently the hotel is being renovated and we are excited for the new changes. We hope that you can come visit us in the next few months once the renovations are complete so you can see our finished product. Amanda Abram Director of Sales & Marketing

"Fantastic Hotel"

5
Andrea P, Sudbury 20/07/2017

We have travelled to Barrie several times and have stayed at different hotels but the Best Western Royal Oak Inn has been the best one yet. Very quiet and the beds were comfortable. Only disappointed was the pool was closed for maintenance. Would definitely return though in the future.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you so much for your 5 star review. We are pleased to see that your coming back in the future. Amanda Abram Director of Sales & Marketing

"Best Hotel in Barrie"

5
keonii, port credit,ontario, canada 19/07/2017

I have stayed in many Best Westerns in the world but non compare to the clean, caring and professional hotel that i just stayed in Barrie. From the front desk personal to the housekeeping , what a well oil machine this hotel is. Do your self a favor if you go to Barrie check out this hotel.

"Summary of my stay"

2
729rihamr, Brampton, Canada 18/07/2017

The pool was closed for maintenance with no notice prior to reservation , and this was the only place to go out of the room to enjoy our time . It was really a boring stay . Along with the dirtiness of the room , for example I found a used towel hanging behind my washroom door the moment I stepped in the room which means that the room was never looked at before the new guest arrives . . I would never repeat coming here again and I would never recommend it for anybody. In addition , they don't empty the garbage bins in the room when they do the room service . The sofa bed was broken and was not comfortable to sleep on .

"Friendly staff"

4
vincentvU2451XO, north bay, Canada 18/07/2017

Great staff. Everyone who works there was very friendly and helpful. Pool was out of order which was a pretty big let down but we were able to go to another hotel(10 min drive away) that let us use their pool which was nice.

"Family reunion in Barrie"

5
Mark H, Beamsville, Canada 10/07/2017

Great place to stay clean, comfortable, convenient and always love continental breakfast included friendly staff, like parking right at the room very accessible didn't use pool but nice that there was one quiet for sleeping

"Was Good"

5
M3509WRtiffanyb, Tiny, Canada 10/07/2017

Nice place to stay at. Staff were very friendly they were doing construction but it was not to bad for noise. The hot breakfast was also good my daughter loved the make your own waffle. We stayed two nights and would definitely stay there again in the future.

"Best Western"

4
298wilfredf, Barrie, Canada 09/07/2017

Good hotel and a good location close to the 400 highway a very clean hotel with excellent staff. The staff gave excellent service and where very friendly. The breakfast was good but could be slightly improved.

"Best Western Barrie Ont"

4
sharonlP2286VK, London Ontario, Canada 07/07/2017

Enjoyed our stay, staff very helpful, rooms are clean, pool and exercise area clean, had a great stay, give it a 10 rating, would recommend to family and friends, close to down town, and restaurants,

"Good value for the money"

4
awesler, Stroudsburg, Pennsylvania 06/07/2017

Hotel was renovated recently so everything is nice and new. The free hot breakfast has the normal stuff, eggs, some meat item, cereal, yogurt, waffle maker too, Free coffee and tea all day. The bathroom counter is very small and there is never enough lighting. There is limited outlets for all your electronic devices.

"Nice stay at BW Royal Oak Inn."

4
garyl393, Montreal, Canada 04/07/2017

We stayed for one night with no complaints. A bit noisy the morning but that is just a lack of courtesy by others. Overall a nice place to stay when visiting Barrie. Hotel a little out of the way from them 400 but not an issue

"Canada Day"

5
User 04/07/2017

My daughter and I stayed at the Best Western and had a great time. The staff were very helpful in guiding us to the events that were going on in town and everything was in walking distance. The hotel has been going through renovations and is looking wonderful, the most recent from my last visit is the bright open concept breakfast area. We had a great stay. Thank you to all the staff.

"Friendly Staff, immaculate rooms."

5
User 01/07/2017

Recently stayed at the Barrie Best Western while visiting family in the city. As soon as I walking in I was greeted by a warm and friendly "welcome" from the front desk manager Arlene. Both Arlene and Brittany were a pleasure to talk to. The girl at the breakfast counter was also very friendly! Stayed in the suite which is enough space for a family of 6. Beds were VERY comfy and sheets were a great texture (not crunchy) and the room was very clean. Would stay again :)

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you so much for your comments. We appreciate your feedback. We are very lucky to have such an amazing staff on board at the Best Western. I will pass these comments along to the staff so they can see their hard work is paying off. We look forward to having you back. Amanda Abram Director of Sales & Marketing

"Best Western Royal Oak Inn Barrie"

4
S6705YVbrianh, Sudbury, Canada 27/06/2017

Hotel is in reno, that being said, rooms were clean and the public areas were clean and clear. The staff were cordial & very helpful and were quick to tend to our needs I would recommend this hotel to everyone. An in room restaurant guide would be very useful and helpful.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for your review. We appreciate you choosing Best Western as you choice hotel, while visiting Barrie. Have a great day, see you soon. Amanda Abram Director of Sales & Marketing

"Great stay at this hotel."

4
User 26/06/2017

Very comfortable room. Great location and very quiet despite being closed to the highway. Lot's of restaurants nearby and lot's of parking. Staff were very friendly and helpful with our questions and also recommended restaurants in the area. Would recommend this hotel for a stay in Barrie.

"Hot breakfast. Warm friendly staff."

5
User 26/06/2017

I've spent many nights at this Best Western and not only are the rooms well appointed and nicely decorated, they're always very clean. Hot breakfast is included in your stay! I find the staff incredibly dedicated to guest comfort. Always courteous and professional. It's very evident that the work atmosphere for the staff is a positive one and that makes my stay all the more enjoyable. From a business perspective, they have been accommodating when I've used their meeting facilities and help me project a professional atmosphere for my clients/customers.

"Convenient & Comfortable"

3
dkb60, Ontario Canada 22/06/2017

The hotel is a short drive off Hwy 400 and perfect for travellers. We stayed while renovations were being done, but quite enjoyed the lack of a television in the breakfast room. Our room on the second floor was clean and the bed comfortable. Overall a good stopover. Wifi, however, was sketchy and while my husband persisted after a while I gave up to watch TV. Had the wifi been more reliable this review would have been rated 4-stars, so hopefully it will be addressed and corrected once renovations are complete.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for letting us know about your stay. I will pass these comments along, and we will look into this so it doesn't happen again. Thank you so much. Amanda Abram Director of Sales & Marketing

"Excellent Hotel!!"

5
mattcC1533MS, Beamsville, Canada 21/06/2017

Really nice room and comfortable bed. I would definitely stay here again. Staff was friendly and helpful. I would definitely recommend staying here if you want a really nice room for a great price. Awesome.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for letting us know about your stay. We really do appreciate it. I will pass your comments along to the staff, it will mean alot to them. Thank you once again. Amanda Abram Director of Sales & Marketing

"Clean and convenient location"

4
Greg0410, Niagara Falls, Canada 21/06/2017

Property was clean, it was a soccer tournament the hotel was fully booked but very quiet. They did have a Security Officer stationed at the main floor. The room rate was fairly high but the accommodations were nice and breakfast was included.

"Easy to find / Good Hotel"

4
JeepBI, Hilo 17/06/2017

My family and I needed a place to stay for one night while we visited some friends in the area. Staff was welcoming, exterior and entrance seemed new. Hallway to our room was under renovations so workers in the hallway made it a little noisy and dusty with the work being done. Room / bed / bathroom was clean and comfortable. Included a refrigerator and microwave. We did have a little issue with the wifi continually disconnecting after a few minutes, but it could have been our devices. Workout room was small, but efficient and clean. Breakfast was good. Overall I would recommend this hotel.

"Excellent"

5
User 16/06/2017

New breakfast area and decor is terrific. Very nice job. Hotel staff are very helpful and go out of their way to make sure your stay is smooth. Good value. Only improvement needed is to the Wifi service. Keeps droping

"Not for us"

2
Peter B, Aylmer 13/06/2017

Staff was courteous and accommodating, but the shower was not clean and had mildew. They insisted it had been professionally cleaned, but their housekeeping did clean it after we complained. We were given a night free for our trouble.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Peter B thank you for letting us know about your stay. Amanda Abram Director of Sales & Marketing

"Nice hotel under renovations"

4
Northernfly, Timmins, Canada 12/06/2017

Good place to stay, not far off the 400 highway. They are under renovations , so hallways are being updated . Our room had been updated - had 2 queen beds, mattress was great . There was a soccer team staying and around 11:00 p.m. the Security shut the kids down from running up and down the halls, knocking on doors. Thanks. Strong smell of chlorine from the pool upon entering the hotel -

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you Northernfly for taking the time to review the hotel. We are in the middle of renovations and we are looking forward to them being completed. We appreciate you letting us know and look forward to having you back. Amanda Abram Director of Sales & Marketing

"Standard Affair"

5
95kylet, Owen Sound, Canada 05/06/2017

Excellent hotel overall. Its currently under construction so the lobby is a little messy, but overall the place was clean, well maintained and what you would expect out of a mid-tier hotel. The staff were polite for the most part and we didnt have any issues during our 1 day stay.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for your review of the Best Western Royal Oak Inn. I really do appreciate it. We look forward to having you back in the near future. Amanda Abram Director of Sales & Marketing

"Good value for the price"

4
rashids636, Brampton, Canada 27/05/2017

Staff is very courteous. Room was ready upon arrival. Very clean and neat. Breakfast was good. Only problem was hotel was under renovation. Our family had good time. Close to all amenities and attractions.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Rashids636 your comments mean the world to us. Thank you for letting us know about your stay. Amanda Abram Director of Sales & Marketing

"Superb Place to Stay"

5
PJ M, Napanee, Canada 17/05/2017

My Wife and I recently attended an Anniversary in Barrie and spent the night at the Best Western on Hart Drive in Barrie. We knew check-in was from 3:00 pm onward but we arrived earlier than we had expected and it was around 11:00 am. We thought we would see if we could get in and the fantastic clerk did just that for us. It was nice to get freshened up and relax before attending this afternoon event. The check-in was quick, efficient and friendly. Our room was spacious, well appointed and comfortable. Breakfast in the morning was good and checkout was quick and friendly. We would recommend this hotel to anyone looking for a great spot to spend the night in Barrie. If we are back that way again we will definitely stay there again.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Happy Anniversary from all of us at the Best Western Royal Oak Inn. I am pleased to see my staff were able to go that extra mile to ensure you had the best stay and made the most memorable memories. Thank you so much for sharing this with everyone who visits the Trip Advisor page for Best Western Royal Oak Inn. Amanda Abram Director of Sales & Marketing

"Very comfortable "

5
User 16/05/2017

Had a queen bed. Very comfortable and lots of pillows. The bathroom is clean and well maintained. Breakfast is plentiful and lots of variety. The staff are knowledgeable and helpful when we asked for directions and restaurant recommendations.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Connie B, your review ensures our staff that we are doing what needs to be done to keep our guests happy. Thank you so much for taking the time to let us know. I will be passing these comments along to them so they are aware of their Hard Work. Amanda Abram Director of Sales & Marketing

"Family respite"

4
U4296SCangelar, Halifax, Canada 16/05/2017

I was traveling with two family members on an unplanned trip and having stayed at best westerns many times in the past few years it is generally a positive experience as was this one. Clean and friendly helpful professional staff being that it was late when we arrived. Definitely would recommend it and stay there again.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
U4296SCangelar, Your 4 star review means alot to us, and we are pleased to see you had such a great stay. Thank you for letting us know how it went and for allowing other guests to see what great experience you had. We look forward to having you back soon. Amanda Abram Director of Sales & Marketing

"Happy"

4
Q3555GKmiket, Bolton, Canada 15/05/2017

Great place for a quick stay. The hotel was under renovations but we were in the newly renovated part. The staff was friendly and we got 2 room for the price of 1 since there were no rooms available with 2 queen beds.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you for reviewing the Best Western Royal Oak Inn. We are pleased to see you had such a great stay and look forward to having you back in the near future. Amanda Abram Director of Sales & Marketing

"Comfortable - well situated"

4
colettep813, Sudbury, Canada 08/05/2017

Although currently doing renovation and upgrades, the hotel was clean and quiet. The room door did have a large gap, but was not an issue. The location suited our purpose and would stay there again without question.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you Colettep813 for the review on Trip Advisor. We appreciate your feedback. Looking forward to having you back in the near future. Amanda Abram Director of Sales Marketing

"A weeknight stayover"

4
Patricia2travel, Brampton, Canada 08/05/2017

Clean, convenient, comfortable. Tim Horton's one minute away. Near to highway 400. Easy to find. Breakfast was quite satisfactory. Lobby and front entrance improvements taking place. Staff were very friendly and professional.

"Love the best western "

4
gramof651, Toronto, Canada 06/05/2017

We stayed at this hotel we love,the Best Western chain found room was very nice we stayed on the main floor so easy access to our car .. all the staff there very friendly breakfast was very good as well they have 24 hour coffee in the lobby would for sure stay there again

"Clean Room Courteous Staff"

5
Craig D, Sudbury, Canada 03/05/2017

Excellent, clean, and convenient hotel. Courteous and helpful front desk staff. The location just off the highway is extremely easy to access. Quick stay but as always Best Western was an excellent choice.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
Thank you Craig D for your review. We really appreciate your feedback and look forward to having you back in the near future. Amanda Abram Director of Sales and Marketing

"Family stay for fance recital"

5
Adele D, Burlington, Canada 01/05/2017

Room was clean spacious and comfortable, great value for the money. We had a crib for the baby and a kitchenette in our room, stocked with dishes and soap. Extremely helpful for the little one. Housekeeping was attentive and considerate.

BWBarrie, Director of Sales at Best Western Royal Oak Inn, responded to this review
We are pleased to see you had a great atay. The Best Western is very lucky to have some beautiful suites on site that ensure you have everything you need for a weekend away. Thank you for choosing the Best Western as your choice hotel in Barrie. Amanda Abram Director of Sales and Marketing

"Great Experience"

5
666sherria, Newmarket, Canada 29/04/2017

Everyone was friendly and courteous and we thoroughly enjoyed our stay! The breakfast was good and my kids had fun splashing around in the pool. Great location for getting around Barrie. We would definitely stay here again.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you 666sherria for your comments. We really do look forward to hearing from our guests. Thank you for the 5 out of 5 review. Looking forward to having you back in the near future. Amanda Abram Director of Sales & Marketing

"Excellent hotel"

5
User 26/04/2017

Great price and hotel. They lobby was being re done but we never heard any of the noise and They apologize for the mess. They have a hospital rate. Which was great. My daughter had to be at the hospital for a appointment where she couldn't sleep before and we live a hour and half away so no way a 2 and half month old wouldn't of slept in the car. This hotel was close, clean, great breakfast and bed where good. My mom however found the bed uncomfortable. Would stay again for sure.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
a_and_a_winn, Thank you so much for your comments. We are pleased to see everything went well. Thank you for choosing the Best Western as your choice hotel when traveling through Barrie. We look forward to having you back. Take Care Amanda Abram Director of Sales & Marketing

"Nice room "

4
tim v, Montreal, Canada 25/04/2017

The room was OK. The bed was comfortable showerhead good water pressure. The only downside is that it was a little close to the highway so that was a little bit of noise which affected my sleep a little bit.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Tim V for your review. We appreicate your feedback. Amanda Abram Director of Sales & Marketing

"Great Price Nice Room Wonderful Breakfast Included"

4
Mary Ann R, Thorold, Ontario, Canada 24/04/2017

First time in this hotel. Have been to other hotels in Barrie, this one had a hot tub. Got a great price. Check in was fast and easy. Our room 124 was on the main floor in the rear of the building and you could park right outside your room. The room was newly renovated and very very nice. We enjoyed the pool and hot tub. We went out until 9:30 pm and when we returned there was another car parked in front of our room. OK parking spaces are not reserved or marked in any way but I really hoped I would not be hearing them in or out that night or in the morning. I know this is not the hotels fault but we could hear our new neighbours as soon as we walked in the hallway. Entering our room it was like they were in the room with us because of the adjoining door. We went straight to the front desk where the desk clerk immediately offered to speak to them. We asked for another room and luckily because the hotel was not full we got a 2nd floor room #204. The room had not been updated but it was still a great room and quiet this time. You can hear the highway traffic and there is a landscape materials storage yard across the street where a few heavy trucks were in and out. The best part was the breakfast included with our room. It had everything and more. I have never seen a make it your self waffle iron.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Mary Ann R, Your comments mean a lot to us. We really do appreciate it. Thank you once again for taking the time to let us know everything about your stay and how it was so wonderful. I will be sure to pass these comments along. Thank you once again for choosing us as your hotel of choice while visiting Barrie. Looking forward to having you again. Amanda Abram Director of Sales & Marketing

"Ok for a one night stop over"

3
travel2531, Kitchener, Canada 24/04/2017

This hotel is currently under renovations,so take note. Lobby and main floor are being updated. The rooms however are still quite dated. There is no restaurant, however it is centrally located with all kinds of options no more than 10 min drive. The room was clean and quite large. The bed was very comfortable. The only real concern I had was the fact that the walls are very thin and I would hear the other guests speaking, the TV and activity in the halls. If you are a light sleeper, this could be an issue. Overall an average hotel, but quite clean.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Travel2531 for your review. The hotel is getting a new renovation done in our lobby area and breakfast area. This is due to the re-branding of the hotel going to a Best Western Plus in a few weeks. We are excited for these changes and we look forward to showcasing them. Thank you for your patience while staying with us. We hope in a few weeks or when ever your back in Barrie you will let us know so we can show you the new changes. Amanda Abram Director of Sales & Marketing

"Always love this hotel"

4
62geraldf, Sudbury 23/04/2017

Will be glad when construction is done, I know a hotel has to upgrade but it seems like it has been going on forever. Despite all of this the front desk staff are always courteous and helpful and the breakfast lady is one of the reasons we keep going back, she can't do enough for you, especially using the temporary breakfast room

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
62Geraldf for taking the time to let us know about your stay. We really do appreicate you taking the time. We look forward to hearing what our guests have to say. See you next time. Amanda Abram Director of Sales & Marketing

"Great location just off the 400."

4
Q4605HMnancyc, Barry's Bay, Canada 11/04/2017

staff were very apologetic about the construction that was underway to replace the entrance and reception area and gave us little gift bags with goodies in appreciation of our patience with reconstruction. Good hot breakfast, Best scrambled eggs ever! Comfortable bed, pillows were too puffy to sleep comfortably on. Very pleasant helpful staff.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Good Day Q4605HMnancyc, Thank you very much for your review. The hotel is going through the last stage of our renovations and we are very excited that we will be finished in the next few weeks. We appreciate your patience and we are so excited to hear that we were able to give you a memorable stay while visiting in Barrie, Ontario. Thank you once again, Amanda Abram Director of Sales & Marketing

"Best Western Royal Oak Inn, Barrie"

4
cathysC2605DY, Omemee, Canada 06/04/2017

Although the lobby was under construction, everything else about our stay was good. The hotel compensated by providing us with a "compliments bags with chips, chocolate bar and 2 water bottles. The room was clean, decorated nicely, and we were able to park directly outside our room.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you so much for your feedback. We appreicate your patience while under renovations. We are excited to get these finished and we are looking forward to the new and improved lobby and breakfast area.

"Great Weekend Stay"

4
skidc, Caledon, Canada 06/04/2017

Needed this break over two days of outdoor education workshops with a local school board. Clean,quiet room, excellent staff with helpful instructions and local area maps, and a great night's sleep. Even the four young hockey teams in for a tournament packed it in early! A very convenient location for anyone doing business in the Barrie area.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you for letting us know about your stay. We appreciate your feedback. Looking forward to having you back. Amanda Abram Director of Sales & Marketing

"in constuction"

4
Brian C, Sault Ste. Marie, Canada 06/04/2017

I was impressed with the service dispite all the construction to upgrade this hotel.The rooms were very clean and up to Best western standards. The internet worked good for me , which is very important.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Brian for reviewing the Best Western in Barrie. We are in the final stages of renovations at the hotel. The lobby area and breakfast room are having a full make over. At this time the hotel operations is not effected by these renovations and we are still in full swing. We appreicate your patience and look forward to having you back once everything is complete. Thank you once again, Amanda Abram Director of Sales & Marketing

"extremely accomodating and helpful"

5
297gaylem, Acton, Canada 03/04/2017

we stayed as a very large group in town for a hockey tournament and the staff and security were extremely friendly, helpful and accomodating. Rooms were large, beds and pillows super comphy. Pool was warm.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you for taking the time to let us know about your stay. We are pleased to hear you had a great time. Amanda Abram Director of Sales & Marketing

"Very comfortable beds and quiet setting"

5
Q4204ZGdaniellel, North Bay, Canada 25/11/2016

This hotel is set in downtown Barrie, close to all amenities and has the most comfortable beds in all of Barrie. The rooms are clean and well appointed, the staff are friendly and accommodating, there is a pool and hot tub available as well as free WiFi. We had a very enjoyable stay at a very reasonable price.

"Excellent Hotel"

5
KeithRichardsforever, North Bay, Canada 21/11/2016

This is hotel has a great location, just off Dunlop St. The staff is excellent ,from front desk, to housekeeping to the 2 lovely ladies that run the breakfast room. This hotel had a little pool and hot tub- but does the trick, really nice rooms the best breakfast we had which is included with your room price is the best breakfast we have ever had, we stayed 2 nights and thoroughly enjoyed our stay and would recommend it highly to anyone going to Barrie . Thanks for an awesome 2 night stay .

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you KeithRichardsforever, The team at the Best Western want to thank you for taking the time to review the hotel. We are pleased to hear that everything went well and you were able to experience the true Best Western experience in Barrie. The hotel is very lucky to have such a seasoned base team, who work very hard each and every day to meet the needs of all of our guests. I will be sure to pass this along. Looking forward to having you back in the near future. Amanda Director of Sales & Marketing

"Renovated room? Maybe some parts but not all"

2
Watlog, Dundas, Ontario, Canada 12/11/2016

We needed an inexpensive room for the night - since the BW Royal Oak advertised 'renovated rooms' we chose to stay here. The bathroom was updated, but there were unfinished dry wall holes - had been polyfilled but not painted. The room was spacious enough and the 'headboards' looked new but the wall paper was old, scuffed, ripping, and marked in numerous places. The bed was mediocre at best - definitely not new. When I turned the bed down I wasn't sure it had been changed. The bottom sheet was super wrinkled....But apart from all these small things, the entire hotel wreaks of disinfectant - the lobby, the hallways and our room. For someone with asthma, this pervasive smell made it really hard to breath. I had to use my inhaler. If we ever have reason to be in Barrie again, we would not come back here.

HIEXBarrieAdmin, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Watlog for taking your time to review the hotel property. We are renovated the rooms and everything will be completed in 2017. We have some more work to do but looking forward to the completed renovations. The Best Western Royal Oak Inn appreciates you taking the time to review the hotel and we look forward to having you back in the near future. Amanda Director of Sales & Marketing

"ripoff"

3
william f, oshawa 09/11/2016

when we go to the Georgian downs casino we stay overnight at the bw in barrie on sunday afternoon we dicided to go to the casino at I booked the bw for a night on sunday july 03 2016 we paid $125.00 tax included which was the normal price we paid for a night . when we go on a multi trip I book with the bw international we went on a casino trip in southern Ontario to fergus walkerton sarnia and final barrie all the prices were acceptable except barrio for Thursday night august 4 2016 at the bw in barrie the price was over $205.00 tax included an increase of over $80.00 or 64% I refused to pay that ripoff price and booked instead with the monti carlo hotel which was next door to the bw at a price for the night of $125.00 tax included that was the last time I will book with the bw in barrie even if it is a good hotel and we enjoyed the nights we stayed at the bw barrie be careful about being ripped off when you book a room

HIEXBarrieAdmin, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you so much William F for your comments. We appreciate you taking the time to review our hotel property. Amanda Director of Sales & Marketing

"Hotel was good"

3
Joanna Mary Mrs S, barrie, Canada 04/11/2016

Business trip, late check in, easy process. Room décor was updated/new. Bed was comfy. Met all expectations. Main floor room with patio door was great to transfer luggage to and from the car. Overall the hotel was fine. Did not use the pool. Breakfast was hot, pretty much same as one might expect. Fresh hot coffee and cold juice.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Joanna Mary Mrs. S for your review. We appreciate you taking the time to let us know about your stay. Looking forward to having you back in the near future. Amanda Director of Sales & Marketing

"Our Stay At Best Western Royal Oak Barrie On"

5
User 29/10/2016

My stay at the Best Western Royal Oak in Barrie Ontario was a very very good experience. The staff was very polite, courteous and very helpful. I was having trouble with my iPhone and Arlene the lady at the Front Desk helped me above and beyond, the problem was fixed. I was so happy and relieved, I can't sing her praise enough. I have "never" had such a great experience at any other place I've ever stayed at. I will definitely recommend this Motel to all of my Family and Friends. Sincerely; Linda Wilkinson Sault Ste Marie, Ontario

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Linda W, your review of the Best Western Royal Oak Inn thrills me. I am so pleased our staff were able to make your stay memorable. We are very lucky to have such an amazing team at the Best Western, and I will be sure to pass this message along. Thank you for taking the time to tell us about your stay, and for letting future guests know what they can expect when they arrive at the Best Western in Barrie, Ontario. Thank you once again. Amanda Director of Sales & Marketing

"Excellent Experience"

5
LISE G, CHELMSFORD 27/10/2016

The overall hotel and room was clean, staff was great. Location is close to everything. Breakfast was good, had everything you could want. Didn't use the gym or pool but it looked ok. Rooms are large enough to accommodate 4 people and the shopping bags :)

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you LISE G, it is great to hear that everything went well during your visit to Barrie. We are so pleased you took the time to review our property. It means a lot and it shows our staff that we are headed in the right direction. Thank you Amanda Director of Sales & Marketing

"Get Away"

5
Abby T, Barrie, Canada 26/10/2016

We were there for a Wedding it was a very clean hotel and rooms, room was very nice we were on the main floor so we could park right outside our room and had sliding doors to go in and out, The pool and hot tub were nice and relaxing, and the Continental Breakfast was very good lots to chose from. I would stay there again.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you very much Abby T, I really do appreciate you taking the time to review our hotel property. We are thrilled to hear everything went well, and we look forward to having you back in the near future. Thank you so much! Amanda Director of Sale s& Marketing

"Amazing Stay"

5
Dragon_Traveller509, Montreal, Canada 19/10/2016

Very clean and modern hotel rooms. Staff was very accommodating and very friendly. Felt so much at home that we didn't want to leave! The front staff, and the hot breakfast are all top notch. My favourite part was the make your own waffle station, loved all the different toppings that i had to choose from. The only thing they need to add is whipped cream for the waffle station !! Location was great and we would definitely go there again

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Dragon_Traveler509 your review means so much, and we are thrilled to hear how everything went. We look forward to having you back in the near future. Thank You Amanda Director of Sales & Marketing

"Updated and clean"

4
Delaney77, Orillia, Canada 18/10/2016

Considering the nightly rate for this hotel and the quality Inn was the same; it seemed like a good deal. The room was average size with microwave and mini fridge. The fridge door really needed to be fixed as it was difficult to open. The bathroom was very bright with lit vanity mirror and 6 pot lights. I was pleasantly surprised to see a rainfall shower head in the tub and it was impeccably clean! I've never actually wanted to take a bath in a hotel tub, but this one was spotless! Unfortunately all the updates couldn't fix the paper thin walls and the conversations we could hear not only in the hallway but from the room next to us. Looking on the bright side, being woke up early by the neighbouring rooms talking meant that we could make it to breakfast. The make your own waffle station was great with a large range of toppings however only serving eggs and cold bacon shouldn't clasify it as a hot breakfast. If your looking for quiet you best pick another hotel but if your more concerned about cleanliness and updates then this hotel would get a 5 star.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Delaney77 for your review, we are thrilled to hear everything went well and looking forward to having you back in the near future. Amanda Director of Sales & Marketing

"2016 55+ Ontario Senior Games August 9-11, 2016"

5
AnnKnop, Brighton, Canada 17/10/2016

The highlight of our Games this year was our stay at this hotel. They were kind enough to accommodate my husband's bike, giving us a ground floor room. They hosted all the cyclists, had a room set aside for us all and two of the ladies Amanda and Arlene seemed to be there at all times for everyone, asking how we'd done in our games, etc. The suppers they prepared for us were excellent - best we've had anywhere at such games. The breakfasts were healthy, plentiful and they seemed to be ready for us no matter how early we showed up for breakfast. They handled the numbers in our group with ease and showed interest in our Senior Games events Kudos!.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you so much AnnKnop for your comment on the Best Western Royal Oak Inn. We are thrilled to hear that you had a great stay and the team at the Best Western were able to meet your needs. We are excited to have you stay again in the future and wish you the best of luck in the future games you may attend. Thank you once again Amanda Director of Sales & Marketing

"A Night out at the Casino!"

5
Chris B, Burlington, Canada 12/10/2016

We went to go see a concert at Casino Rama, and decided this place looked the best choice for the price. when first arriving the lobby was very clean and the check in was very quick had everything ready and only took a couple of mins, when we got to our room it was updated and also very clean along with the bathroom! i would recommend this property to anyone who is looking to stay in the Barrie/Orillia area as it close to the highway and restaurants. All in all it was a great stay oh and the breakfast was to bad either :)

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you so much for your review. We look forward to hearing from our guests and are pleased to hear you had an amazing stay. Thank you once again. Amanda Director of Sales & Marketing

"comfy cozy"

5
June K, Sault Ste. Marie 11/10/2016

We stayed here for one night. The mattress was very very comfy, the pillow was too soft for me, the room was clean and extremely quiet. Breakfast was pretty good and this hotel is not far off the highway. We would stay here again !!

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you so much June K for your review. Comments like this ensure our staff we are headed in the right direction. Thank You Amanda Director of Sales & Marketing

"Very nice for the price "

3
User 26/09/2016

This hotel was clean and updated. My husband and I found the beds comfortable. The tv was nice and had a lot of channels to choose from .Breakfast was ok .We would stay there again when when passing through Barrie .

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Erica K, Thank you so much for your comments, we really do appreciate you taking the time to review the hotel property! We look forward to having you back in the near future. Amanda Director of Sales & Marketing

"Rude awakening."

1
User 24/09/2016

We've loved the stay! We checked in and payed upfront for 3pm check out. We have been so comfortable and relaxed, we ended up playing hooky and staying for another 2 nights (shhh) but when we wanted to stay a THIRD night, there was no one able to accommodate us. We spoke to a gentleman ( who was very polite) who told us we would have to wait until the female attendant on the next shift to see if we could extend our stay. But the male attendant at that time wasn't able to confirm our late check out-- though he was the one who checked us in and took our prepaid late check out.-- The following attendant was no further help, but still polite; referring us to the manager whom started her shift at 8am on Saturday September 24th 2016. This person was the most rude and unwelcoming voice I've ever come across. She spoke to us like we children getting in trouble at the school Yard. She didn't bother to check if there was any cancations in any of the rooms and sternly told us we must check out at 12pm...though we paid for 3pm. I'm sure we were refunded on our credit card, but having been treated in a such manner; clearly calls for a poor rating. I believe the woman's name was Arlene... don't quote me.... best western barrie, you sure did clean up nice, but work on the edict.... Peace. :)

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you for your comments, we appreciate your feedback. Amanda Director of Sales & Marketing

"Barrie Trip"

3
John K, Mansonville, Canada 12/09/2016

Service was good. Lack of fresh air in the room was a problem. The air was too dry. not all the jets worked to capacity in the spa, Swimming pool ok, but too small. Staff was very friendly, the location for our purposes was excellent and very convenient to things the city had to offer.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank You John K for your review of the Best Western Royal Oak Inn! Amanda Director of Sales & Marketing

"Good stay"

3
Cindy B, Owen Sound, Canada 10/09/2016

Overall, our impression was good. The hotel is a bit dated, but they are working on updating. The room kind of had a smell to it that wasn't altogether pleasant. The room was large enough, but didn't provide a sitting area. It wasn't quite as close to downtown bars and restaurants as reviews led us to believe, but was only an $8 cab ride. Didn't use the facilities, but the breakfast was pretty good. Any staff we encountered (front desk, cleaning, breakfast area) were all very friendly and accommodating.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Cindy B for your feedback! We appreciate it, and look forward to having you back in the near future. Thank You Amanda Director of Sales & Marketing

"Great night stay with good breakfast"

5
john s, toronto,ont. 05/09/2016

Staff are very friendly and beds extremely comfortable. Couple this with a breakfast of waffles, eggs, sausage, toast, cereal etc. and you really couldn't want more. Tip: There isn't a restaurant within walking distance for dinner.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you so much John S for taking the time to review the hotel. We are pleased everything went well and we look forward to having you back in the near future. As for restaurants near by, we do have many locations within walking distance and driving distance. The Keg, Casa Mia, The Down Town Strip which has a lot of food options and entertainment, Subway, Tim Hortons, Pizza Nova, Popeyes Chicken. Please see the front desk for more options available in the area. Thank you so much Amanda Director of Sales & Marketing

"Great Value"

5
davidy725, Vancouver, Canada 03/09/2016

Hotel looks like brand new hotel and I was surprised when I heard it was about 25 years. Hotel has updated very will. Room was clean and have comfortable beds and well organised. I am sure I will stay here again and I recommend this hotel for all travelers. They have a Keurig coffee machine at lobby. Great Staff, Clean Room, Good enough breakfast and Wonderful Hotel. Thanks for all staffs of Best Western Royal Oak Inn.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Good Afternoon Davidy725, we appreciate your feedback. Comments like this ensure we are heading in the right direction. We are pleased to hear everything was top notch for your stay and looking forward to having you back soon. Thank you so much for choosing the Best Western Royal Oak Inn as your choice hotel. Amanda Director of Sales & Marketing

"Great Stay"

5
annerP8273VA, Cochrane 31/08/2016

Hotel has updated very clean and comfortable beds, great breakfast and amazing staff! Great stop over when coming from the North and going to visit Canada's Wonderland. I will definitely be back! If you get a room on the bottom floor you can easily bring suitcases to your room through the patio door. They have a Keurig coffee machine and some delicious cookies and fruit available at breakfast. You can't beat the price, very impressed.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Anne R, your comments are incredible and we can't thank you enough for reviewing the hotel property. We are pleased to hear everything went well for you and look forward to having you back in the near future. Amanda Director of Sales & Marketing

"Great Value"

5
David F, Timmins, Canada 31/08/2016

The hotel was clean, the service was excellent. The place was close to my work destination so it was easy to get there in the morning and back at night. Beds are comfortable and they offer a microwave and fridge which is greatly appreciated on long business stays. I would stay again.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank You David F for your comments!! We are thrilled to hear you had a great stay. Amanda Director of Sales & Marketing

"Comfortable"

3
Stacey P, Manchester, England 24/08/2016

Only used as a base as was visiting family. Didn't use any of the facilities. Rooms were decent size and beds were comfortable., and clean. Very welcoming on arrival. Had a car so managed to get out each day and took a walk on a couple of the nights we were there. Beautiful surroundings.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Good Morning Stacey P, Thank you very much for reviewing the Best Western Royal Oak Inn. We are so pleased your stay was memorable and that you enjoyed the beautiful Barrie area. We can't wait to have you back in the near future. Thank You Amanda Director of Sales & Marketing

"BEST WESTERN Royal Oak Inn"

3
Dale L, Ottawa, Canada 22/08/2016

Standard hotel with a reasonable cost. Rooms were a good size and clean. Breakfast was supplied each morning and was quite good. Pool was available, clean and towels were provided. All the staff were friendly and helpful. Good value for your money.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Dale L thank you for your review. I am excited to see everything went well and we look forward to having you back in the near future. Amanda Director of Sales & Marketing

"RELAXING"

5
RHOFSCHEIER, Newmarket, Canada 22/08/2016

My husband and I recently booked a Jacuzzi room. Check in and out was pleasant and quick, staff very friendly. Room was on the third floor, was very clean, QUIET and comfortable. I never heard any noise from the third floor. The breakfast the following morning was more than we had expected and was actually tasty. Overall, we had a great experience and I would recommend this hotel to anyone who is looking to stay in the area. The only complaint I have but it is out of the hotels hands is the way other people park. When I got back to the hotel at about 10pm the parking was limited and spots were a little tight.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you RHOFSCHEIER for taking the time to review the hotel property. We are pleased to hear that everything went well and look forward to having you back in the near future. Your comments mean a lot and ensure all of our staff that we are headed in the right direction. As for the parking we are just finishing up our parking lot work and the lines will be painted on within the next few weeks. Thank You Amanda Director of Sales & Marketing

"Comfortable night in Barrie "

4
calgaryglobetrotter8, victoria 21/08/2016

I stayed one night on business. The staff were very friendly and gave me some great ideas for restaurants and tips on where to park, so that I could haul my luggage into room by the shortest way possible.The room was clean, the bed comfortable. The complimentary breakfast, was one of the better ones I've had. My only complaints were that the carpets and hallways of the hotel are starting to get banged up and show thetr age. In addition the vest in the washroom was a little dusty.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you for reviewing our hotel, these comments are very important to us. Thank You Amanda Director of Sales & Marketing

"Nice place.. if you like hearing everything your neighbors are saying!"

2
windowpane, Ontario 21/08/2016

This is a decent hotel, with good amenities.. an indoor pool, hot tub, great breakfast, decent rooms.. but unfortunately the walls between adjoining rooms are paper thin. We could hear everything our neighbors were saying.. and by everything I mean everything! Even calling the front desk to complain did little to rectify the situation.. the neighbors turning the music off only helped clarify the sound of their conversations. I eventually discovered the majority of the sound came through the paper thin door that connects adjoining rooms.. these doors need some serious upgrades with better sound proofing technology. Fixing this problem should be the #1 priority in their 2017 strategic plan.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Windowpane for letting us know about your experience. I am going to pass these comments along in regards to the adjoining doors. We appreciate you letting us know about this, thank you so much for choosing the Best Western and I hope we have the chance to have you back again. Amanda Director of Sales & Marketing

"Clean and Comfortable"

5
Anthony I, Barrie, Canada 18/08/2016

We had a very relaxing stay. The room was clean and the beds were comfortable. Breakfast options were great as everyone found something they wanted to eat. Staff were friendly were always smiling and happy.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Anthony thank you for taking the time to review the hotel property. We are pleased to see everything went well, and we are looking forward to having you back in the near future. Thank you so much Amanda Director of Sales & Marketing

"Great Stay"

4
KMersereau, Sudbury, Canada 16/08/2016

Great location very central in Barrie, lots of shopping,great restaurants and a beautiful waterfront park. It is only a 45 minute drive to Wonderland. Spent 3 nights here with my 2 sisters in a 2 bedroom room and we had a great time. Staff was friendly and rooms were clean. Beds were super comfy.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank You KMersereau fo taking the time to review the hotel property. I am super happy to hear that your time at the Best Western was memorable. Comments like this ensure our staff that we are headed in the right direction. I will be sure to pass these comments forward to our team. Thank You Amanda Director of Sales & Marketing

"Wonderful Stay"

5
S K, Toronto, Canada 10/08/2016

We recently stayed at the Best Western and was quite impressed. It was clean and the rooms spacious (plus a fridge and microwave in the room was a bonus). We will definitely stay with Best Western next time we are in Barrie.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you very much S K for your review on Trip Advisor. We really do appreciate it. I am looking forward to having you back in the near future. Thank You Amanda Director of Sales & Marketing

"Family visit"

5
User 10/08/2016

I was in Barrie visiting family and again stayed at the Best Western. The front desk manager Arlene remembered me and made me feel very welcomed. I found all the staff very friendly also the upkeep and cleanliness of rooms and hotel excellent. Everyone should experience this great atmosphere , you will not be disappointed.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Michelle T, I want to thank you for taking the time to review our hotel property. We are so pleased you had a great stay and were looking forward to having you back in the near future. Arlene is a great employee and I will make sure to pass this comment along. Thank You Once Again, Amanda Director of Sales & Marketing

"Amazing staff"

5
User 10/08/2016

When first entering the hotel I was welcomed with open arms by the staff at the front desk. During my stay I encountered numerous house keeping staff that greeting me with a smile. The room was immaculate and breakfast was amazing. I will definitely return during my next business trip. Thank you Best Western Barrie.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Kunal P, Thank you very much for taking the time to review our hotel property. We are thrilled you had a great visit. We are looking forward to having you back in the near future. Amanda Director of Sales & Marketing

"Boots & Hearts"

5
SeanW33, Toronto, Canada 10/08/2016

What a great property. We stayed at the Best Western during the Boots & Hearts festival. It was such an amazing stay, the staff were great, breakfast was hot and delicious. We even had a chance to swim a bit. The staff were great, and they were always there when we needed them. Can't wait for next year, we are looking forward to staying here again.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you so much SeanW33, we are excited to hear you had an amazing time during the Boots & Hearts festival. We are looking forward to the event next year and most important having you stay with us again. Thank you, Amanda Director of Sales & Marketing

"Recent visit"

5
358jimr, Redford, Michigan 05/08/2016

We stayed here many years ago and the services were terrible. We tried again this year and you couldn't ask for better. All of the staff were incredible and friendly, the room service was awesome and the breakfast was great. We will be back and recommend this location highly.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
358jimr, Thank you for taking the time to review our hotel property. We are so thrilled you gave us another chance to shine. We work very hard every day to ensure the memories are made and satisfaction with guest is at its highest level. Thank you so much, and we look forward to having you back in the near future. Amanda Director of Sales & Marketing

"Small tr"

4
melc2535, Rome, Italy 04/08/2016

We had a small 3 day trip to Barrie and chose the Best Western for its value, we stayed in the family room. It was clean and perfect for 4 teenagers and 2 adults. The free breakfast satisfied everyone which can be difficult. The kids enjoyed the pool and adults were great full for hot tub. It's located close to Hwy nod down town. Only down fall I would state is not in the prettiest area for sure.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you melc2535 for your review. We appreciate you taking the time to tell people about our hotel and your stay with us. We are looking forward to having you back in the near future. Amanda Director of Sales & Marketing

"Spacious! Gracious! Great Stay at the Best Western"

5
Sheena B, Keswick, Ontario, Canada 25/07/2016

I had a great stay at the best western in Barrie. Not only did they accommodate me with an overly spacious room and very last minute, but the room had extra towels, the air was already on and it was nice and cool. Very clean and well maintained. There is a wonderful young man that works on the evenings that was very helpful and directed me around town to the places I needed to go since I'm not from Barrie. A wonderful woman named Arlene booked the room for me and she made sure my stay was perfect. Thank you for a great stay once again, Best Western!

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Sheena B, For taking the time to review the hotel property. We are pleased to hear that everything went well and we met your hotel standards. Arlene and the other hotel staff are fabulous, they work very hard each and every day to ensure our guests stay are comfortable and memorable. I will personally pass along this message and let Arlene know she went above and beyond. Thank you for those kind words. Looking forward to having you back Amanda Director of Sales & Marketing

"Nice and clean."

4
User 21/07/2016

This Best Western is nice and clean. (Perhaps too clean because some of the halls smelled like lysol.) We were only here for one night on the way home from a vacation, but turned out to be a very pleasant night.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Tara T for your comments. We are pleased to see and hear that everything went well for you while in the Barrie area. We hope that your travels bring you back to Barrie and we have the pleasure of having you again. Thank you so much for taking the time to review our hotel. Amanda Director of Sales & Marketing

"OBHF Provinical Champs Stayed at the BW Royal Oak Inn"

5
ImFiredUp, Burlington, Canada 20/07/2016

So many great things to say about our recent stay at the hotel. The rooms were spacious, clean and comfortable. The complimentary breakfast was sufficient, tasty and was exactly what a team of 9/10 year olds would want to eat in the morning. The pool was clean and was a hit with the boys. The location was right off the 401 and made getting to the rinks and local restaurants easy to get to. The staff was very pleasant and accommodating to our requests. Our hotel contact Amanda A was great and helped to make our weekend a success!

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
I'm Fired Up thank you so much for your comments, we are pleased to hear that everything went great and that your team had an amazing weekend in Barrie. The Best Western Royal Oak team works very hard to ensure that memories are made and each guests stay is comfortable and memorable. Thank you for taking the time to review the hotel and we hope that the next time your in town, we have the pleasure of having you and your team back at the Best Western Royal Oak Inn. Amanda Director of Sales & Marketing

"Best Hotel close to Downtown"

4
J W, Ontario, Canada 17/07/2016

The staff are very friendly. The rooms are clean and the bed is comfortable. The rooms have a fridge and are spacious. Free WiFi and parking. A 10 minute walk to downtown. Good bang for your buck in Barrie.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you very much J W for your positive review. The Best Western Royal Oak Inn is very lucky to be in such a beautiful part of Barrie. We are pleased you got to experience this yourself. Thank you so much for taking the time to review the hotel property. Amanda Director of Sales & Marketing

"Ms. Edwards"

5
User 16/07/2016

Stayed at the Best Western in Barrie Canada, for a wedding I must say my stay was excellent the room was spacious, very clean and updated, for an added bonus they give you hot breakfast every morning, I will definitely stay at Best Western again.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Ms. Edwards for your positive review. These comments ensure our staff that we are headed in the right direction. We are extremely proud of our hotel and the new renovations and we look forward to having you back in the near future. Thank you so much Amanda Director of Sales & Marketing

"Good hotel bicycle friendly"

4
vinnie52, Toronto, Canada 14/07/2016

Stayed here while cycling up to Victoria Harbour. Near Hwy 400, short bike ride to center of town and waterfront; fantastic Kawarthas Ice Cream shop one block away around the corner, across from that if a great pub called Tiffs. Very clean hotel. Rates reasonable and include hot breakfast, was ok. Rooms nice and large, beds are comfortable, pillows are fine and the shower was good. Iron and Ironing board in wardrobe, Crummy tv remote has no guide so you must flip through all channels to find the one you want, oh life can be tough. Hotel staff are very friendly and accommodating. Very good hotel for cyclists as you can bring your bikes into your room. Would recommend this hotel.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Vinnie52, Thank you so much for taking the time to review our hotel property. We are pleased to hear everything went well, and look forward to having you back in the near future. Amanda Director of Sales & Marketing

"Amazing Stay!! "

5
MissPrincessCass, North Bay 13/07/2016

We had an amazing stay here on our trip. We will definitely will be back to stay at this location. The front desk staff was absolutely amazing and knowledgeable. Everything was clean, fresh and laid out well. The overall experience was perfect for us!

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
MissPrincessCass, Thank you so much for your wonderful Review of the Best Western Royal Oak Inn. The Best Western Team is excited to hear that you had an amazing time and everything at the property met your expectations. Can't wait to have you back. Amanda Director of Sales & Marketing

"Great Hotel. Clean and Friendly Service"

5
David F, Timmins, Canada 13/07/2016

Stayed here on many occasions. Always nice and clean. The hotel was doing some renovations when I stayed here last but it did not interfere with any of the amenities. The beds are comfortable and having a fridge and microwave is a bonus. Pool is great for the family.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
David F, we are pleased to hear how everything went. Thank you for taking the time to review our property. Comments like this ensure our team that we are on the right track. The renovations are almost complete and we are really excited about the new changes coming. Thank you so much, We are looking forward to having you back in the near future. Amanda Director of Sales & Marketing

"Not Great for the money"

2
Daniel E, Milton, Canada 11/07/2016

Bath tub and sink didn't drain properly, floors seemed dirty or stained...breakfast not worth the extra money they build into the room cost....better off just going to Tim Horton's down the street...can't say i recommend

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Daniel E thank you for reviewing our hotel property. Thank You Amanda Director of Sales & Marketing

"My second home when working in the earea."

4
User 09/07/2016

This motel was clean and the staff were friendly, the wi fi was fast and the room meet our needs with comfortable beds and adequate room area. Pretty good breakfast. Good value for money, with easy access to the 400

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Ronl178 for taking the time to review our hotel property. We are excited to hear that everything met your needs. Thank You Amanda Director of Sales & Marketing

"Poor service and facilities"

2
Emma P, Hamilton, Canada 04/07/2016

Staff were not friendly or interested in guest service. House keeping tried to enter my room before checkout time. Breakfast facilities are run down though food is decent - rest of facility outside of the rooms is also run down. Shower leaked all over the floor although it was a nice new shower.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you so much Emma P for your comments. The Best Western Royal Oak Inn is a newly renovated hotel. With completion of all hotel rooms and in the middle of completing the front entrance way and exterior, we are shocked to hear that you felt our property was run down. We would have loved to speak with you about your concerns, and if you have a chance please feel free to contact me. My door is always open. Thank You Amanda Director of Sales & Marketing

"An excellent experience!"

5
897AllanS, Toronto, Canada 04/07/2016

This was not my first choice in Barrie, but the two or three I preferred were fully booked. This turned out to be a blessing in disguise as we were very impressed with this hotel. The room was beautiful and the service very friendly. This will be our preferred Barrie hotel on our next visit.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you so much 897 AllanS. We are so pleased that your stay with us turned out to be your new preferred hotel in Barrie. The Best Western Royal Oak Inn staff really appreciate your feedback and look forward to the next time your in town. Thank you so much Amanda Abram Director of Sales & Marketing

"Friendly, helpful staff"

4
coldincanadaOntario, Ontario 28/06/2016

My sisters and I stayed at the Royal Oak Best Western from June 14-16, 2016. We booked a room with 2 queen size beds. The mattresses and pillows were very comfortable. There was a mini fridge and microwave in the room. Parking and WIFI were free, and the room rate included breakfasts for the 3 of us. Other motels we were considering booking only included breakfasts for 2 people per room. The breakfasts were good. They continued to put fresh eggs, sausages and pastries out until 10 AM. The bathroom looked like it had been recently renovated. It was modern and spacious and had good lighting. Every employee we met smiled and wished us a pleasant stay. They were all friendly and very helpful. The location was ideal, close to both Hwy 400 and downtown Barrie. Our only negative was the thinness of the walls between rooms. We could hear the guests in the adjacent rooms. However, the noise died down by 10 PM so it did not affect the quality of our sleep. Overall, we were very happy with our stay and would not hesitate recommending the Royal Oak to fellow travelers.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
coldincanadaOntario, thank you very much for taking the time to review our hotel property. We are thrilled to hear that you and your sisters had a great stay. Comments like this ensure our staff that we are on the right track. We look forward to having you guys back in the future. Thank you once again. Amanda Director of Sales & Marketing

"Excellent service"

5
K2916UDemily, Barrie, Canada 24/06/2016

Everyone at the Best Western has treated our visiting artists wonderfully. We had guests staying there during an ice storm, and staff maintained order despite intermittent power outages and raging weather outside. We really appreciate everyone there!

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you K2916UDemily, We really appreciate your positive comments and look forward to having you on property again in the future. We are pleased to hear that everything went well, and guests were taken care of. Thank you, Amanda Director of Sales & Marketing

"Stayed many times ??"

5
Rita and Jerry F, Capreol, Canada 17/06/2016

Always love going to the Royal Oak Inn, you feel very welcome from the minute you check in through breakfast until you leave. The breakfast room attendant who has been there for quite a while just makes having breakfast there very special, she is so on top of everything, there is never anything you have to ask for. We have stayed here many many times, gone through their renovations etc. A day would recommend this hotel, absolutely.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Rita & Jerry F, Thank you so much for your positive review. Comments like this ensure our team at the Best Western are on track. I will definitely pass your comments along to our breakfast attendant, she works very hard and always goes above and beyond for our guests to ensure a nice hot meal is ready every morning. Thank you for being loyal to the Best Western in Barrie and we look forward to having you back in the near future. Thank you, Amanda Director of Sales & Marketing

"Trash in the bathroom, but still a good experience"

4
User 13/06/2016

I found an empty milk container in the bathtub. The room was good and very homey. After staying in Best Western all across the United States, when I got to Barrie I was told I had missed the check-in the night before. I tried to explain why would I miss a night. I was told that since I scheduled my stay through Best Western Central Booking, that they could not help me. Oh well, I thought I could get some help, but it was my fault, I did not have internet service to read my reservations confirmation from the Barrie Hotel. They were very understanding, but could not help me.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Good Morning Pfoskett, Thank you very much for letting us know about your stay. I have reviewed everything with my Front Desk Manager and wanted to clarify everything with you. When booking through central reservations their policy: When you book 2 Nights if you are a NO SHOW is that you are charged for one night. Mr. Pfoskett we hope you enjoy the 2500 Best Western Points that we gave you due to this situation, and we look forward to having you back in the near future. Amanda Director of Sales & Marketing

"Excellent Service!!"

5
erin528, Orillia, Canada 13/06/2016

We stayed at the Best Western Royal Oak Inn for a wedding last weekend and we couldn't have been happier with the service provided. Beginning at the front desk we had quick and pleasant service, the rooms were updated and very clean, and the hot breakfast was delicious. We would highly recommended this hotel.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Good Morning Erin528, Thank you very much for taking the time to review our property. We are thrilled to hear everything went great for you during this special time in Barrie. We are always thrilled to hear what our guests have to say and your comments are very important to our Team at the Best Western Barrie. We look forward to having you back in the near future. Amanda Director of Sales & Marketing

"Centrally placed"

4
Joyce275, Glasgow, United Kingdom 13/06/2016

This is in convenient location for visiting the area. close to highway400 but couldn't hear any traffic at all. Appears in need of decoration but this did not affect our stay. staff friendly and helpful. room clean. comfy bed. Good complimentary. breakfast.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you Joyce275 for your feedback. We appreciate you taking the time to let us know your thoughts. We are excited to mention we are currently working on the property and finishing up renovations. As for our team, the Best Western Royal Oak Inn has a seasoned team we like to call family. I am excited to pass your comments along to them to let them know their hard work is paying off. Thank you so much Amanda Director of Sales & Marketing

"My home away from Home"

5
Joyce T, Hilton Beach Onartio 11/06/2016

When we go to Barrie My first choice is The Best Western. I know they take good care of my needs. location of room that is accessible for our disabilities. I feel very comfortable and at home so I'll relaxed during my stay there.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Good Morning Joyce T, Thank you very much for taking the time to review our hotel property. We are pleased that your stay with us was comfortable and all your needs were met. Your comments mean a lot to us, as they ensure us that we are headed in the right direction. We look forward to having you back in the near future. Thank You Amanda Director of Sales & Marketing

"Best Western--Hart Road Barrie Ontario"

4
LynneSproule, Ottawa, Canada 08/06/2016

Very nice place to stay...clean, breakfast was good. Lots of pillow choices and a god size...not like some chains that the pillows are the size a a throw pillow for your couch. Excellent height of toilet...not the usual small person size.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you LynneSpoule for your review on the Best Western Royal Oak Inn. We appreciate you taking the time to review our property. We are excited to hear everything was great and we look forward to having you back in the near future. Thank you once again, Amanda Director of Sales & Marketing

"Excellent stay!!!"

5
cquesnel3, Mississauga, Canada 05/06/2016

This is an absolute gem!!! The beds are so comfortable, the front desk staff are amazing, so friendly and helpful. I loved my stay here. PERFECT!!!! Even the hot/cold breakfast is delicious, eggs were cooked perfect, not dry. They even have to go breakfast bags for those on the go!!! Thank you and I will see you again in two weeks!!!

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Good Morning Cquesnel3, We always look forward to hearing from our guests, and comments like this ensure us we are on the right track. I will pass your comments along to our breakfast team as they always go above and beyond to ensure it's hot and ready for each guest every morning. We look forward to having you back in the new few weeks. Thank You So Much, Amanda Director of Sales & Marketing

"Thank You from a Tesla driver"

3
stevez641, Toronto, Canada 04/06/2016

Since I drive a Tesla it's important to me that I be able to charge overnight where I stay and I thank BW for making this available. Unfortunately however they only have one EV spot, it's not well marked and it's generally filled with a non-EV - so, if you want to charge you can park in the fire route (the cord will reach). So Best Western, you're doing so much right, please consider putting better markings on your one EV parking spot designating it for Electric Vehicles only and enforce it.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you so much Stevez641 for taking the time to let us know about your experience here at the Best Western Royal Oak Inn. We are pleased to hear our EV spot works great for those guests needing to charge over night. We will look into the signage, and see what we can do to improve this for our guests. Thank you so much, we look forward to having you back in the near future. Amanda Director of Sales & Marketing

"Great Experience"

5
User 02/06/2016

From check in to check out the staff was amazing, very helpful and informative. The hotel is clean and well taken care of. Great pool and hot tub for a relaxing evening. The breakfast had something for everyone - from hot scrambled eggs and bacon to cereal and yogurt. Highly recommended!

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Bethany P thank you very much for your positive comments on Trip Advisor. We look forward to reviews from our guests to make sure we are on the right track. Thank you for sharing your experience at the hotel and we hope to have you stay with us again in the near future! Thank You Amanda Director of Sales & Marketing

"Best Western Royal Oak - Barrie, Ontario Canada"

5
David W, Burlington, Canada 24/05/2016

No complaints, good value. I arrived at 1 a.m., and there was no one on the front desk. Took 10 minutes before she came back. Other than that a perfect night was had. She was probably the only employee on site at that time.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Thank you very much David W for your positive feedback. We look forward to hearing from our guests each and every time they stay. There are times our front desk agents need to leave the desk and we appreciate your patience. We look forward to having you back in the near future. Thank You Very Much Director Of Sales & Marketing Amanda

"still an excellent hotel"

5
william f, oshawa 17/05/2016

since our last visit there has some renovations done there is only one problem there is still no bath mat in the bath tub when you have a shower the floor of the tub is still slippery I metntioned this to the front desk and she recommended that when you book the room request a bath mat be placed in the bath tub a simple solution solution to a possible sjip and fall

"Amazing service, wonderful amenities"

5
magicpianos, Waterloo, Canada 15/05/2016

We had the privilege of staying at the Best Western Royal Oak Inn this past weekend while in town for a family wedding. The decor was updated & modern, and our room was clean & fresh. Both of the front desk staff members assisting us were absolutely wonderful, and the housekeepers were friendly, efficient & courteous. We were wary of the "free hot breakfast", as you don't always know how it will turn out, but both mornings were absolutely amazing -- lots of variety and very fresh. The pool & hot tub were lovely as well. If your travels bring you to Barrie, do yourself a favour and book your accommodations here. You will not be disappointed!

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Good Afternoon Magicpianos, Thank you for your positive comments, we are excited to hear that everything went well during this special time. We were thrilled to be apart of your trip to Barrie and look forward to having you back in the near future. Your comments mean a lot to us and were excited to have these comments for others to see. Thank you once again, Amanda Director of Sales & Marketing

"Would Recommend "

5
courtneyr639, Oshawa, Canada 10/05/2016

I'm usually pretty confident with the Best Western chain and this location did not disappoint. As my first time staying there, I was pleased by how modern and clean this hotel was. My boyfriend and I stayed in the King suite and were very impressed with the size of our room and the accommodations provided. We were glad to add this hotel to our very short list of our favourite places to stay.

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
Courtneyr639, Thank you for your positive feedback. We are so happy you and your boyfriend had a great time at the hotel. We work hard each and every day to ensure our guests needs are met and we are honored to be on your hotel list of places to stay. Thank you once again, Amanda Director of Sales & Marketing

"Service makes the difference"

5
John B, Coquitlam, Canada 28/04/2016

Elements of this hotel suggest it is dated (furniture etc.) They are updating. Yet what a difference Brittany and Arlene make at the desk - so welcoming and positive in their relations with clients. My wife and I have stayed several times for a combination of business and family. We will stay again. People make a difference and lift spirits even when snow falls in late April!

BWBarrie, Director of Sales at BEST WESTERN Royal Oak Inn, responded to this review
John B, the Best Western would like to thank you for your positive comments. The hotel is going through a renovation period and newly renovated rooms were our number one task. The renovations are almost complete now, few more things to do but I am very excited to say everything is turning out amazing. The rooms look great, and I can't wait to have you back in the near future to see for your self. I will be sure to pass along your comments to Arlene and Brittany. We really focus on our customer service and this goes to show we are doing things right. Thank you so much, Director of Sales & Marketing Amanda

"Visit"

5
User 25/04/2016

I went to Barrie, ON to visit family and because of the wonderful experience I had the last time at the Best Western I decided to return. I was not disappointed . The same friendly staff and nice, modern clean rooms. I recommend this hotel to anyone coming to the area

"Overnight in Barrie"

5
User 20/04/2016

We stayed overnight to visit my sister-in-law. The hotel was close to her apartment and handy to the highway and services. There was no highway noise. We also enjoyed the swimming pool and hot tub. We would stay there again.

"HEAVENLY BED !"

5
Yzabelle S, Mississauga, Canada 10/04/2016

I'm glad I chose Best Western out of the 5 hotels available in the area. The service was really great and friendly. The room was really clean, and the BED ... OH THE BED, WAS SUPER COMFORTABLE! We had an amazing SLEEP, it was literally like a sleeping on the luxury bed! The breakfast was amazing too! Eggs were perfectly cooked, sausage was delicious, coffee was amazing! Everything you need to feel at home away from home was here. Thank you Best Western! We're definitely staying here again when we need another place to stay :)

"I Would Not Recommend"

3
shipless, Belleville, Canada 07/04/2016

We stayed for 1 night. The staff is excellent, the room was excellent. The breakfast was horrible. We were in town for a funeral & needed a hearty breakfast but it was anything but. Paper plates that leak, plastic utensils & paper cups. Scrambled eggs (not fresh eggs) & sausage was the only hot (warm) food that was offered. Bagels, cereal or toast. Not enough selection compared to other best westerns I've stayed at in Ontario. We've stayed in many Best Western but this one is at the bottom of my list. Will never go back.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello: Your comments are important to us and we do take each one seriously. I am sorry you did not enjoy your breakfast. We do have an extensive hot breakfast with numerous other options including fresh fruit, yogurt and baked goods. We have also implemented our "Grab and Go" healthy breakfast bags (water bottle, fruit and a granola bar). We are pleased you enjoyed our newly renovated room and the staff made your stay enjoyable. Thank you Anil Patel

"I have to grade it perfect."

5
User 04/04/2016

I made reservations and changed it 2 times. Then day of arrival I changed again. We were accommodated without attitude or fuss. When we arrived our room was upgraded to family suite at no extra cost. The room was clean with lots of pillows. The breakfast was good. The eggs were soft and bacon was good. Favourite: make your own waffles. I would stay again with pleasure. I can't even come up with 1 thing I didn't like. It was perfect.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello Lorraine: Wow! Thank you for the amazing compliments as we appreciate your positive feedback. My staff truly care about each guest and work hard at going that extra mile. Our waffles are very popular with guests and the breakfast is always hot and ready each morning. Housekeeping works hard to ensure each room is perfect as we just finished our renovations. Please visit us again soon! Thank you Anil Patel

"Nice hotel and service."

4
CoolCanucks44, Ancaster, Ontario 03/04/2016

Our family just stayed here for a hockey tournament and paid a little extra to book a 3 bed suite. Well worth the extra money with 2 teenagers. Two queen beds in separate room and one queen in main room along with kitchenette (fridge, hot plate, counter, sink, dishes etc), small table, 4 chairs and a bench. Room was clean, modern decor, with comfortable beds and nice bedding. Handy to have a kitchenette and small fridge/freezer (bigger than a mini fridge). Pool is very small and I dipped my toe in (nice and warm) but didnt swim as there were tons of little kids in and out of the pool (personal issue). Hotel charges 175 for meeting room which is very small with long tables, chairs and a tv. Hockey parents who like to "congregate" would not find this a great option. I would think booking an extra team suite for parents at a cheaper rate and adding it to the team cost of the tourney would have made sense. Nice and helpful staff, great to have breakfast included (and it had a good variety). I would return here to stay. A strong 3/4 rating in most areas.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello: Our kitchenette family suite is very popular with families as it allows you some privacy and cooking abilities. It is fully stocked and has a larger refrigerator for everyday needs. Thank you for enjoying the room as it has been newly renovated. Our pool/spa is small, but heated, clean, well loved and perfect for a leisurely dip. Our corporate meeting room is used by hockey teams every weekend and is always an option submitted to each team leader. Majority of our teams love the meeting room as it contains a flat screen television, table , chairs and a long counter space to place food on. It is located just off the main lobby and is easy accessible to parents and children with washrooms just outside the doors. The noise is contained and therefore less complaints from other guests during your stay. We appreciated your feedback and we look forward to your return. Thank you Anil Patel

"Good location and nice property"

4
Chao H, Toronto, Canada 03/04/2016

It is conveniently located nearby the highway and close to Downtown Barrie. The reception is very helpful and friendly. The double room I booked has two queen size beds - suitable for 4 adults (regular sized). Good breakfast buffet. I would stay with this hotel again for the price I paid.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello Chao: Thank you for visiting the Best Western Royal Oak Inn . We are conveniently located just minutes from the downtown core and fine dining. Our rooms containing two queen beds are popular with our guests as they will accommodate up to 4 adults as you experienced. Our extensive breakfast is enjoyed by our guests each and every day. Please visit us again soon! Anil Patel

"Accommodations for our weekend guest speaker"

4
general314, Barrie, Canada 30/03/2016

I am responsible for making hotel arrangements for our church when we have guest speakers coming for Sunday services. When making these reservations for our guest speaker for the Easter weekend (which is inevitably an extremely time of the year), the Best Western Royal Oak Inn was the perfect location. The reservation clerk was very welcoming and accommodating to our wishes and immediately put me at ease and took care of all the arrangements, especially when I needed to call back after several days to make an adjustment to the number of nights needed. I was treated like I was the most important person in her day. Our guests were very pleased with their room with its appearance and comfort, and were very appreciative of the wonderful complimentary breakfast provided each morning. We will definitely use Best Western Royal Oak Inn for future needs.

"We recommend this hotel"

4
Betty K, Hastings, Canada 29/03/2016

We have been staying at this hotel for years now. They have recently undergone renovations, which have greatly improved comfort and quality of stay. We have always had excellent relationships with staff. The hotel is clean and comfortable.

"Accommodations for kids sports teams"

2
Shannon A, Burlington, Canada 27/03/2016

When booking the only availability was a Jacuzzi suite. I decided although $200 was above my price limit for one night, I would treat myself. When I arrived to the hotel, the staff member was very polite. When we arrived to our room there was about 8 kids leaning along the wall and over our door. With another 10 or so skateboarding and hovering down the small hallway (it was packed). We immediately went to the front desk where we were informed, all floors will be like this. So the staff accompanied us up to our room and temporarily cleared the floor. We went in our room and immediately heard the kids come out again. We wanted to negotiate a lower rate for this awful experience. When we were informed there was no manager on duty. The breakfast girl kept the breakfast area spotless and always full! Lacking in customer service.

"Comfortable Stay"

4
Michelle L, Sudbury, Canada 23/03/2016

This was my first time staying at Best Western Royal Oak Inn in Barrie, Ontario. I'm a frequent traveler to Barrie for business purposes and decided to stay at a Best Western for a change. The service was excellent upon check in and the staff was most helpful when answering my questions about nearby amenities. The rooms are tidy, the beds are comfortable and the breakfast is great. The pool was small and full of children, but that's to be expected during the March break. This also explains why the floor of the shower near the pool had candy on it. The fitness area is in need of new flooring as the carpet is dated. This hotel is currently undergoing renovations which I noticed upon arrival. During my stay, I noticed that the parking lot would fill up quickly in the evening, so much so that I was required to park at a Flower shop next door during one night. Overall, my experience at this hotel was very good and I would return in the future.

"Worst best western ever"

1
User 23/03/2016

Had to change rooms twice. First time tried to call front desk to report food crumbs on carpet when I checked in but phone didn't work. Then moved to an "executive suite" and couldn't sleep past 5 am due to all the noise coming from the highway adjacent to the hotel. Had to change rooms again. Breakfast mediocre--fake eggs and sausage. Pool water green but open when I checked in, then sign posted saying it was closed. Elliptical machine not working in "fitness center" that had 3 pieces of equipment in it.

"Always good each time I go"

5
User 20/03/2016

The staff are very helpful with the booking process. We are frequent business travellers to this hotel and area in Barrie, Ontario and we don't even consider another hotel. In fact, when I am in the area for personal reasons, I also choose this same hotel. The staff are great!

"Excellent stay"

5
Sylvie A, Chicoutimi, Canada 13/03/2016

I stayed 2 days with my daugther for my son's graduation in Borden. This hotel was the perfect stay. Rooms are super clean, breakfast is good, the beds are very comfortable. We surely recommend. The mini fridge and microwave oven were very useful in the room. We were 30 minutes from Borden. Very easy to find and we were 10 minutes from the shopping centres. Also, there are many restaurants around. My daughter and I really enjoyed our stay.

"It was good. Not as good as other Best Westerns I have stayed in...."

3
J_travelB, Guelph, Canada 08/03/2016

This was a one night for business. I would say it was a good experience. I had a room on ground floor. Internet was great. Didn't really like the fact there were some people walking past the windows in the room so had to keep the curtains pulled for privacy. The main floor hallway seemed a little busy, people walking past with equipment and so on. Could also hear the person in the room above walking around (a lot). I should have asked for a room on an upper level. My fault. I have stayed in a number of other BW's, I would say this one seemed just a bit off overall (could have seemed a bit cleaner as a whole), but it was OK.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello J: Our ground floor access rooms are very popular with our guests. There is a high volume of guests on the first floor at any given time and it can be a little busy. Upon your next visit please request the second floor or perhaps a stay in one of our executive rooms on a higher level. Our renovations have been completed and we are working on fine tuning each and every room. We look forward to you returning and hope it will be a more positive experience. Thank you! Anil Patel

"Hockey Tournament Stay"

1
Anne M, Niagara Falls, Canada 07/03/2016

Please do not book this hotel for any stays especially group stays...not accommodating at all...have stayed at many others and this is by far the worst stay ever!!!!!! Many problems and no staff on site to assist with problems just a front desk clerk and to back up manager to call...asked for a room so we could have a team meeting wanted to charge us $175 for a very small meeting room with only some tables and chairs. Also no parking when we came back from dinner. Very Very disappointing for all!!!!

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello Anne: Groups are a large part of Best Western and many weekends we do encounter more then one group. Our meeting room is used mainly for corporate business and therefore we must keep that room maintained at all times. Unfortunately there is a cost to use the room as all teams are aware upon booking. My staff works very hard at accommodating all guests during their stay and occasionally they have to step away from the desk. Parking is a little tight at times as many guests do travel in more then one car. Front desk is always able help with parking issues. Thank you and I hope I addressed all your concerns. Anil Patel

"Great for the price"

3
klein3, Parry Sound, Canada 29/02/2016

Stayed here on a Friday night as we were passing through town. The rooms were clean but dated. The breakfast was good in the morning, that was a nice touch. The hotel is just off the highway which is convenient. The checkin was quick and uneventful. The pool is smaller and was packed with kids but not surprised on a friday night. The hot tub was under maintenance for the night, not the best time for this, but hoping it was an emergency and not planned. Not sure if it was just lots of people or what but the internet was very slow. I would stay here again if the price was right.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello Klein: Thank you for visiting the Best Western Royal Oak Inn. We have quite an extensive breakfast with numerous options to choose from and we are happy you enjoyed it. Our renovations have recently been completed and we are working on the finishing touches. Our amenities such as the hot tub and pool will occasional encounter problems at which time we do have to close them. Guest safety is a number one priority ! Please visit us again when you come to Barrie. Anil Patel

"Made our weekend in Barrie perfect!!"

5
User 29/02/2016

Loved our experience staying at this hotel. Everyone was lovely, accommodating, and friendly. Would recommend this hotel to anyone!! Rooms were clean and warm, breakfast was delicious and lots of variety, and the kids loved the pool!!! Awesome!!!

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello Leah: Your words of praise are very much appreciated. The staff tries their best to make each guest feel welcomed and comfortable during their stay. We look forward to your next visit with us. Thank you! Anil Patel

"Friendly very helpful staff"

5
Annette D, North Bay, Canada 26/02/2016

The staff at this hotel were amazing and very helpful. Breakfast is good and the room was nice. the only problem with the room was there were stains on the couch. The rest of the room was beautifully clean including the bathroom. The only other downfall was our window looked at a brick wall. However, they did give us an early check in, so they switched rooms…Take the good with the bad. Overall I think it is a great place to stay and the service is amazing. My battery died in my car and the staff were right there to help. Thank you again.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hi Annette: Breakfast is the most important meal of the day and we try to provide numerous options for each guest. We are happy you enjoyed the breakfast and your room. We have almost completed our renovations with just a few minor touch ups to tackle. I am very happy my staff provided you with amazing customer service as they strive to make each visit a memorable one. The front desk carries many extra items to help with various customers needs. This includes snow brushes, booster cables, phone chargers and much more. Thank you for visiting us and please come again! Anil Patel

"Best Western"

4
Irene F, Seguin, Ontario, Canada 26/02/2016

Very satisfied with the best western. The service was excellent and staff very friendly. they supplied free internet service and a full free breakfast which included all food groups. We stayed at the Barrie hotel on Hart St.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello Irene: My staff excels each day at customer service and it makes me very proud that is shows. Our free Wi-Fi and hot breakfast is included with each stay for all guests to experience. Breakfast does provide many options for most dietary needs which includes fresh fruit and yogurt. We look forward to your return visit with us. Thank you Anil Patel

"Home away from Home when working!"

4
Rob C, Barrie, Canada 22/02/2016

Rooms were clean and comfortable. The staff was very friendly and professional. The staff goes out of their way to make your stay enjoyable! the motel is very accessible from the 400 and easy to find! I would recommend it to anyone staying long or short term! I am on my third week and am treated like family.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello Rob: We appreciated your loyalty to the Best Western Royal Oak Inn. The staff goes out of their way to ensure that each guest has a positive experience when staying with us. We are centrally located and just minutes away to most amenities and dining areas. Thank you for expressing such kind words and we look forward to seeing you again soon. Anil Patel

"Family Day Weekend"

4
narmellan, Toronto, Canada 20/02/2016

Very pleased with the hotel and the staff. Rooms were spacious and gave us lots of privacy. Kitchen was great! Although we were late for breakfast, the girl who worked there provided us with what we asked for without rushing us to leave.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello: Thank you for visiting our property and enjoying all we have to offer. We are happy that your visit was enjoyable and the staff was accommodating. Please visit us again soon! Anil Patel

"Needs some improvements"

2
frequenttraveler733, Canada 19/02/2016

The room size was large which was good. The bed were not bad for comfort level. However, cleanliness is an issue. When I arrived in my room, there was hair on the pillow that was obviously not mine since I had not even sat on the bed yet. The walls were full of marks and stains that should have been wiped off. The floors squeak loudly when walked on. When inside the room, you can hear every foot step above you, ever conversation in the rooms next to you and in the halls. If you are looking for quiet to sleep, this is not the hotel for you. The TV continuously cuts out and looses signal. It happened every single day of my extended stay. As for the fitness center...it is small with only three pieces of equipment, two of which do not work. There is an ATM, but do not count on getting money out of it as it has been out of service for some time. Oh...and hopefully you do not get up early and require assistance from the front desk because no one answers the phone. This would indicate a definite security issue as obviously they do not mind leaving the lobby unattended.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello: We have just recently renovated our rooms and I am sorry to hear your stay was not a positive one. We are still working on a few areas of the hotel to make some improvements. The front desk does their best to make sure the hotel is safe at all times. Generally if there is no answer at the front desk they have stepped away briefly for various reasons. All guests concerns are addressed promptly and the staff works hard to make each individual comfortable. Thank you Anil Patel

"Relaxing and Clean Hotel"

3
sunshineCDN123, Mississauga, Canada 17/02/2016

This hotel was used for a weekend stay and from beginning to end it was a great stay. Check-in and check-out was helpful, fast and organized. The room was quiet, clean, the WiFi (internet) connection was quick, the decor of the room was nice and the bed was comfortable. In addition, the outside grounds was clean and easy to park especially with the snow that came down. The breakfast had plenty of bacon/sausage, bagels, waffles and yogurt with coffee and juices which was fresh and fine but some suggestions I have are: an improved menu with some fruit and the breakfast room needed some updated tables, chairs and decor. The hotel proximity to Highway 400 is convenient and not to far of a drive (under 10 minutes) to Ski Snow Valley in Barrie. Lastly, the customer service I received was excellent from front desk, housekeeping and the service at breakfast. I would stay at this hotel again.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello: We appreciate your kind words and happy the quality and cleanliness of our rooms reflect our renovations. The hotel has been working very hard on providing superior Wi-Fi and cable connections. Our outside grounds are groomed daily and we look forward to spring as all our flower beds will be in full bloom. Please think of us again upon your next visit to Barrie. Thank you Anil Patel

"Holiday"

5
User 16/02/2016

I stayed at the best western with my family and we really enjoyed our stay. We felt at home. Staff were very friendly and always making sure we had everything we may need. The rooms were very clean and modern. I was very impressed and would recommend this hotel to all that are traveling to the Barrie area.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello Michelle: Wow! Your positive words are amazing and I am happy you enjoyed your family stay. I can't express enough gratitude to my staff for a job well done on a daily basis. They go out of their way for each and every guest to make their visit enjoyable and I am ecstatic it shows. Our rooms have been newly renovated and we have had positive reviews. Thank you for the recommendation and we look forward to your return visit. Anil Patel

"Barrie, Ont., Best Western"

5
Ken H, Toronto, Canada 14/02/2016

Really enjoyed the stay at this hotel. Very friendly staff. Room was perfect as well as the hot tub. Breakfast was great. Very reasonable on the room price and is a great location. Ground floor rooms have an outside sliding door for people who still smoke.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello Ken: Thank you for staying with us and enjoying our newly renovated rooms. Ground floor rooms are popular especially with main floor access. Our rooms are bright and cheery and provide the comforts of home. The hot tub and indoor pool are enjoyable each and every day. We appreciate your kind words and would like for you to visit us again soon! Anil Patel

"Very happy with our stay"

5
RoseAnne L, Sudbury, Ontario, Canada 09/02/2016

My husband and I stayed at the Royal Oak Inn for the 3 nights of our honeymoon (in the king suite). The place was clean, well kept, the bed was very comfortable, and the staff was very friendly...all for a reasonable price. We would definitely stay again.

"Hockey Tournament"

4
Margheritacr, Toronto, Canada 08/02/2016

We just spent a weekend in this hotel with our hockey team. It was a clean and the free breakfast was very good. Very modern and the bathroom was new, in fact the whole hotel looked good. It was central to all our games. We booked 11 rooms with parents and boys (16 and 17year old). The only complaint was they put our group in an area where they booked other guests in between our rooms. We were constantly telling our boys to keep it down. The pool and jacuzzi were clean and water temperature good. I would return to this hotel.

"Do NOT stay at the Best Western Barrie"

1
nhelena2016, Toronto, Canada 04/02/2016

They charged us for a broken TV that we did NOT break - $700 bill to our credit card with NO warning what so ever. Trying to deal with them is a no go - General Manager won't listen to any reason and refused to return calls for weeks. DO NOT STAY AT THIS HOTEL

"Excellent Service"

5
Debbie H, Thedford, Canada 29/01/2016

The service of the staff was excellent. The pool was a nice temperature and very clean areas. The room was a good size and our bathroom was like brand new. The only complaint I have is a personal one. The pillows are too soft so you need a few for each person and the bed was a bit hard for me, but I would highly recommend this hotel.

"Just a quick note to say the Royal Oak still works but it's better looking now"

4
PegLeg-and-SherBear, Edmonton 27/01/2016

I've stayed here a bunch of times and it never disappoints. Now it is just better looking. They've done a reno and it's really nice. It's easy to find, parking is easy, breakfast is included, wifi is free it's great for travelling though. Not much of a place to walk from. The beds are comfy and the showers are hot. I'd stay here again.

"Needed a one night stay in a horrible road condition emergency!"

5
Creatingpeace1247, Huntsville, Canada 15/01/2016

Newly renovated room which was tastefully done. Fresh and clean and comfortable. Front desk dude was friendly and helpful! Wifi free and fast. Bed was so comfy! Would totally stay again. I have stayed before in the past and this was a way better experience I feel like it had been renovated since my last stay. Easy HWY access. We did not have the free breakie that was included...only because we wanted Cora;s!

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello: We have just recently completed our renovations and excited that it shows. I have an amazing team who goes above and beyond for each guest. When you stay with us again please do try our delicious hot breakfast. Thank you Anil Patel

"more for your money"

5
inga j, Ottawa, Canada 14/01/2016

This hotel is re vamping. The rooms are great.Everything you would want & more. We had a bottom drive up.Bathroom is beautiful. Glass walk in showers. Everything new. Can not say enough good things about this hotel. Staff very nice. Breakfast good with what seemed 2 different kinds of warm fresh cookies.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello Inga: I would personally like to thank you for the positive review. We have all worked hard to ensure that renovations ran smoothly and happy it shows. Our renovations are now complete are we are working on all the finishing touches. I will make sure my staff is aware how happy you were with their service. We look forward to your next visit! Thank you Anil Patel

"Best Western Barrie, ON Canada"

4
User 31/12/2015

The property is well maintained. Offers free Parking. It has an elevator and stairs. The room was clean. I was close to the road so road noise did come in the room. It is better than its neighbor Quality Inn. This property is close to Hwy 400. I will recommend this to everyone. Staff is Excellent. I will stay here again without any hesitation.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello Amit: Thank you for noticing all our hard work and determination. We have just completed our renovations and very proud of the results. My housekeeping team works diligently to ensure that all our rooms are in order and up to Best Western standards. Best Western is centrally located and easily accessible to surrounding areas such as Muskoka, Wasaga Beach and Toronto. Anil Patel

"Never a disappointment!"

5
Todd B, Newmarket, Canada 25/12/2015

I stayed here for the second time this year and it is never a disappointment. The overnight desk person Praveen is a prime example of what customer service should be. He was friendly, helpful and went above and beyond when the ATM wasn't working. Every time I am in Barrie, there is no place I would rather stay than the Best Western Royal Oak. I truly hope the managers and owners know what a great team they have. Todd Barry Regional Sales Manager Culligan Canada Ltd.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hi Todd: Your amazing comments really make me proud of my team and I personally thank you for your kind words. Each team member goes above and beyond for guests and I witness it every day. I do apologize for the ATM not working correctly and I am currently resolving this issue. We look forward to your return visit with us! Anil Patel

"expect goodness"

5
dnstauffer, Miller Lake, Ontario 24/12/2015

you will not be disappointed, we were very pleased with it all.We would use this again if we are in need and in the area. Because of the easy to fine location, we found it easy to get to Centre City Toronto. Quiet and plenty of parking.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello: We appreciate your kind words and we are centrally located which makes Best Western easy to travel to and from. We are only minuets away from some of the finest dining spots and Kempenfelt Bay. We are excited that our renovations are completed and do hope you will stay with again soon. Thank you Anil Patel

"Best nights sleep in long time!"

5
Russ H, Toronto, Canada 09/12/2015

Only stayed one night, however it was enough to convince me to stay here again on any return visit to Barrie. Friendly and courteous staff, very clean room, but the icing on the cake was the comfortable bed and how quiet it was considering their proximity to a main highway.

"Not a disaster, not really enjoyable"

3
WatcherOfTheFries, Ottawa 07/12/2015

Our room wasn't great - the heater/air conditioner was too loud to sleep with (turned it off), and the pillows were all too high to be comfortable. One bed was OK but not great and the other was a pull-out sofa bed that was not too good - I've slept in pullouts that don't feel like a pull-out and this wasn't that good.. I don't know why they don't just have two queen beds instead of a queen and a pull-out. The room was clean, the mini fridge and microwave and TV all worked. We were on the 4th floor. My main complaint with the hotel is that we were woken at 5:30 by a rhythmic pounding. I couldn't tell where it was coming from, I thought it must be a drummer or construction machinery. When it didn't stop I phoned the front desk and asked "do you hear that noise?" and the response was "you can hear it in your room?". Since the front desk staff could hear it I asked if they could investigate and stop it. I couldn't get back to sleep so I went looking for the noise - it seemed to be coming from everywhere but was louder in the stairwell. I tracked it down to the first floor exercise room - it was someone running on the treadmill. This can't be the first time this has happened, the staff must have known about it - why the hotel has a treadmill that can wake people up 3 flights above is a mystery, and why they let people use it at 5:30 is another mystery. So the staff had my complaint - I had phoned them at 5:30, how often does that happen? But they never followed up, no explanation from them, no apology, nothing. Later in the day we found out that pretty much everyone with our hockey team was woken by the sound, so it wasn't just us. I was also a little annoyed that the hotel booked hockey teams for tournaments but was unwilling or unable to make meeting rooms or party rooms available in the evening for socializing. I've been in many hotels where they are happy to do this at no cost (it keeps the kids out of the halls and with their parents) but the BW would only allow the use of a pretty miserable room in the basement for a fee, and then only for one night. The second night, no room was available for us. I know that making spaces available for socializing wasn't part of the room rental contract, but it's a pretty common practice and would make me select a different brand in the future. For the same price (actually a few dollars cheaper), 2 weeks earlier I was at a different hotel 50km away that had nicer rooms, better beds, a much better breakfast, and gave us access to a party room in the evenings. We would have been happier staying there and driving a little further to get where we were playing.

"Good Value"

4
Pierre O, London, Canada 24/11/2015

The hotel and room was what I expected. Clean and everything in working order. The included breakfast was simple but did include hot sausages and eggs. My only complaint is what I see in most hotel chains, very poor artwork. If one wants to have artwork on their walls, they should at least be nice to look at and not just a distraction from the actual wall, otherwise just leave the walls bare..

"Could have been better in many ways!"

3
145kim, Belleville, Canada 22/11/2015

Clean but outdated although renovations underway. Hot tub out of service but their website didn't state this and it was one of the reasons we booked here. Pool nice and clean but on the cool side. ATM out of order all 3 days. They did not provide sheets for the pull out bed, finally got them at 10 pm. Big hole in the blanket, only 1 top sheet with 2 rips in it and no mattress bottom sheet. Rowdy people on our floor were not addressed by the night manager even after complaints. Very convenient location.

"Newly renovated"

4
User 17/11/2015

The location was good for our purpose. Shiny bright new bathroom. Walkout to our car right outside. Very pleasant staff. Breakfast is fine, don't expect eggs Benedict, nice to have it included. It was plenty to set you up for the day. Decent assortment, fruit, juice, cereal, assorted breads, muffins etc. The bed was new and comfortable. Nice tv, fridge, microwave. WiFi was fast and reliable. We would definatly stay there again.

"We stayed here for a hockey tournament"

5
Janice H, Brantford, Canada 16/11/2015

We stayed here for a hockey tournament. There were 16 families that stayed here. All loved it.The rooms were super clean, nice sizes. The beds were AMAZING!! staff was very friendly, and the complimentary breakfast was delicious. I would stay here again in a heart beat!

"Friendly Staff"

4
Lex_k_lemon, Hamilton, Canada 04/11/2015

I stayed here for a work function, and was only there one night. I found the staff - ranging from the front desk to the breakfast server - to be friendly and engaging. The room was fairly clean (minus the giant smear of tomato sauce on the inside of the bed comforter), as was the rest of the hotel. Rooms appeared to be modern.

"Bedspread provided weight without warmth"

2
Wynyfred, Toronto, Canada 02/11/2015

Apparently some of the rooms in this hotel have been renovated, and if my room was one of those, some of the furnishings should have been upgraded as well, particularly the bedspread. The room itself was OK, nothing out of the ordinary, just an average motel on a busy street and close to an even busier highway, both of which could be heard in my room though not too loudly. The free internet access worked for a few minutes then stopped; I'm sure this would have been very annoying to someone who really needed to be on line. The adjustable chair at the desk would not adjust high enough for me to reach the keyboard of my computer comfortably. The bedspread appeared to be well used and all the lightness and fluffiness must have been laundered out of it long ago; it provided weight rather than warmth which does not lead to a good night's sleep.. If there had been a spare blanket in the room, I would have used it gladly, but there wasn't.

"Bad"

2
Disappointedmom_9, Lincoln, Ontario 25/10/2015

Everything about this hotel was a disappointment. The rooms were dated and old (most rooms were under renovation). The hot/cold breakfast was unappetizing. Paper plates that bent with any weight so food fell off. Fake eggs and bacon is the best way to describe them. Insufficient parking. The general cheapness and old age of this hotel was not worth the price.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello: I apologize your stay with us was not a positive one. We are however are in the middle of renovations which includes guest rooms, lobby and guest amenities. Many changes are taking place and I do hope you will come and visit us again to experience them. You will truly notice the difference! We have an extensive hot breakfast and are proud to have numerous green products. The Best Western makes a great effort to go green where ever possible. Thank you Anil Patel

"Perfect stay"

5
User 22/10/2015

I've been staying in this hotel since 2009. Front staff are very friendly, and all other personnel are nice and both do their jobs ......let's say best they can. This hotel is being renovated ....even though you can have a nice stay...... Good breakfast , exercice room, swimming pool are among other facilities. When visiting Barrie, a wonderful town.... try BW Roayl OaK Inn.... you'll won"t regret...for sure.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello: It is always amazing when our guests recognize the staff and the wonderful job they do. As a general manager it makes me extremely proud that regular guests return to the property and have such positive comments. Personally I would like to thank you for staying with us at the Best Western for so many years. Your comments are greatly appreciated and thank you for your patience during renovations. Anil Patel

"comfortable "

4
foxycdn, Barrie, Canada 20/10/2015

stayed here to try it again very large room with 2 queen beds with tiny closet and great shower head. Very conveniently close to the 400 and downtown restaurants. with breakfast included. Probably one of the better hotels at this area of city.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello: Our hotel is located in the heart of Barrie and truly is close to all amenities. I am very excited you were able to stay in one of our newly renovated rooms and notice the awesome elements. We are continuing to move forward and will be done renovations very soon. Its an exciting time for the Best Western and we hope you will return soon. Thank you Anil Patel

"Charming little place"

3
helent770, Barrie 19/10/2015

Friendly staff and the room was cleaned thoroughly. The heater in the room however was broken and the mini fridge was rather noisy. The hot tub and laundry rooms were also closed for construction at the time which was inconvenient but not a huge negative. The complimentary breakfast and coffee were nice.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hi Helent: Thank you for your review and the compliments regarding the staff. My staff is a very important part of our business. It makes me extremely proud that their efforts are being noticed. We are currently under renovations and this includes numerous guest amenities. They should be up and running very shortly and I do hope when you come back, you will be able to experience all the new changes we have made. Thank you Anil Patel

"Fantastic Staff, Pool, etc., etc."

5
James S, Lower Sackville 09/10/2015

Words cannot express our feelings about our recent stay. Our grand-daughter loved the pool(we limited her to 1-hour/day) and the breakfast(referred to the waffles as 'pizza slices'). Many thanks to Arlene(guest services manager) for her expertise when our grand-daughter hurt her mouth and Brittany for the extra towels.

"Great hotel"

5
Warren D, Hamilton,Ontario, Canada 07/10/2015

The hotel was freshly revenerated and rooms were newly decorated.The staff was very helpful and friendly.The hot tub was being replaced and not available which was a disappointment.The location was handy to the Rama Casino and shopping and sites in Barrie.

"updated rooms ...large comfortable"

4
greggeo, Thunder Bay, Canada 06/10/2015

I was not aware that the hotel was under renovation but the renovation did not interfere with my stay...the room was quiet...thanks to the new heating ventilation system...the bathroom was updated to a clean design...front desk was helpful and the morning breakfast was ok....should have more fruits out

"Clean and well located"

4
suzecue, Ontario, Canada 23/09/2015

My colleague and I stayed at the Best Western Royal Oak Inn in Barrie for five nights. We were commuting to Borden each morning, so the location of the hotel was great as we just had the one road to drive down. No fear of getting lost! There are quite a few restaurants nearby as well, so no need to drive around for suppers; we could walk there. The front desk staff were very helpful and although the hotel was undergoing renovations, we weren't inconvenienced at all. During our stay the hot tub was not available but the pool and the workout room were. The free breakfast in the morning was quite nice and it never got crowded when we were there from 6:15 to 7 AM or so. It is suppose to only open at 6:30 so it was a nice surprise that we could go in early. Not a lot of choice but the scrambled eggs were fresh and hot and always a choice of sausage or bacon. Toast, bagels, cereal, cookies, muffins, yogurt, apples, bananas, etc. always available too. The rooms were large, and internet was great. I watched Netflix every night and could connect my computer to the TV because I brought an HDMI cable. The only small glitch was that the cleaning staff were inconsistent. The tub was not cleaned well when I checked in. Not extremely dirty, but you could tell it was not well cleaned from when the last guest was there. The next day, however, it was well cleaned. Midway through the week I accidentally spilled a bit of coffee on the white counterpane on the bed. The next couple of days the chambermaid still made the bed and kept the stained counterpane on the bed. Because I knew where the stain came from I didn't report it, but all the same, I felt it should have been changed without my having to ask. It was obvious the stain was there and couldn't really be missed. Although the cleaning was a small, small part of my stay, I feel it is the most important part that may deter me from coming back.

"Very disappointed"

2
User 16/09/2015

Based on the reviews, we booked our two night stay. We were very disappointed in the room. There was a heavy smell in the room, the a/c unit was very noisy and couldn't be left on. When turning on the light in the bathroom, the fan would come on automatically and it, too, was noisy. The bathroom door was cracked at the striker (near handle), the door on the "closet cabinet" could not be opened given that the inside of the door was broken at the hinge area. The curtain liner was also torn and as a result, sunlight would come into the room in the morning. Very poor sound insulation. If the incoming light didn't wake us, other guests walking the hallway would have. Hot tub was empty and did not work and the pool is small and needs cleaning. On a positive note, we really enjoyed the morning breakfast. Despite the good breakfast, we will not be staying there again.

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Hello Marie: We are currently under renovations and that means many changes have taken place in our rooms. I do apologize you were not comfortable during your stay, but please visit again to see the updates that have taken place including our lobby. We do appreciate all feed back as we can provide a more positive experience to our guests. Thank you Anil Patel

"best hotel in barrie"

5
User 13/09/2015

we drove into Barrie in the rain and arrived at the hotel. the reception was fast, efficient, friendly and received full explanation of facilities available. we received a free upgrade and the room, bed, tv, mini fridge & micro wave.the hotel is clean,quiet and great location just off highway 400.We would heartly recommend without any reservations this hotel

Anil1964, General Manager at BEST WESTERN Royal Oak Inn, responded to this review
Amazing comments thank you so very much. I am happy my staff was able to assist you so efficiently to make your stay a pleasant one. Our rooms do contain all the amenities to make each guest comfortable during their visit. Thank you for sharing your feedback and we look forward to your next visit. Anil Patel

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