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Best Western Hotel Heritage Inn, Bakersfield

4.0/5  - basé sur 360 notations.
253 Trask Street, 93314-9756, Bakersfield, United States - visualizzare mappa
Best Western Heritage Inn - Facciata dell'albergo Il Best Western Heritage Inn è situato nel centro di Bakersfield. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Situato nei pressi dell'Interstate 5, il Best Western® Heritage Inn offre ai propri clienti ottimi servizi e una posizione comoda rispetto alla California State University. Al Best Western Heritage Inn le camere sono grandi e pulite ed è possibile usufruire di colazione continentale e accesso a Internet ad alta velocità gratuiti. Gli altri servizi dell'hotel comprendono piscina all'aperto e quotidiano gratuito ogni mattina. Nota: l'hotel dispone di un numero limitato di camere in cui sono ammessi gli animali domestici. Contatta l'hotel per verificare la disponibilità prima di procedere con la prenotazione. I nostri clienti potranno sfruttare la possibilità di praticare attività all'aperto come nautica, pesca, golf e campeggio. Il lago Buena Vista è situato a circa 11 chilometri dall'hotel. Il parco divertimenti Magic Mountain si trova a circa 129 chilometri a sud dell'hotel. La vicinanza dell'hotel alla California State University lo rende un luogo di soggiorno ideale per le famiglie in visita agli studenti. Se desideri un servizio eccezionale quando viaggi, prenota online oggi stesso al Best Western Heritage Inn!Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Heritage Inn

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 360 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
134
Molto buono
128
Nella media
51
Scarso
34
Pessimo
13
CONSULTARE I PARERI SU
Affari Affari
54
Business Business
32
Da solo Da solo
42
Di coppia Di coppia
43
In coppia In coppia
99
In famiglia In famiglia
127
Viaggio con amici Viaggio con amici
22
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Freeway Hotel"

4
07/12/2018

It's a bit noisy right off the freeway. You will also have to navigate around a very long line of trucks waiting to fuel up. Hotel seems pretty safe. Staff very friendly and efficient on both check in and check out. Room was clean and had all the fixings. Would stay again.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and the way we arrange our rooms. We understand the long line of trucks can be a hassle to maneuver around, but we will do our best to ensure a great stay after checking in. If there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Managr Best Western Heritage Inn

"Best CS Ever"

5
04/12/2018

I checked in with my brother who has mental health issues. They could not have been more compassionate or understanding or helpful. Thank you Stephanie! After checking out and driving 3 hours I realized I left my wallet. Anna quickly located it and a manager folllowed up with details of the next day delivery. Just an incredible job that far surpassed my expectations under the circumstances. The room was also neat and clean.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and i are very happy to hear you enjoyed your stay and the service we provided. We do out best to understand and level with our guest in times of need and worry. If there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

"Clean, Professionally Operated, Close to I-5"

4
19/11/2018

This was a stop for us half way on a trip from the desert to the coast; we chose it for its convenience, and it didn't disappoint. It's located right off I-5, about 15 miles west of Bakersfield proper, in a sort of island with a couple of gas stations, a Jack in the Box, and an IHOP around it, and nothing else. The hotel is clean, looks and feels new, and the staff is very pleasant and attentive. The only minus is not their fault, and it was the strong, pungent smell of chemicals that would blow in, and which made being outside very uncomfortable. I would reconsider stopping here, if only for the strong smell in the air.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and will work hard to maintain quality at our location. There are a number of things we are working on to improve guest experience at our hotel. We can also assure you that the odor in the area is usually desert fresh, but once in a while we do get a whiff from local dairies nearby. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

"Not a bad hotel"

4
21/10/2018

Nessa at the front desk was super nice! She was always making sure that there was food for breakfast. Always cleaning around and making sure that the whole dining area was clean and organized. She was even so lovely with my pet. The checkout was a breeze, also.When we first got to the hotel, I thought “wow, this is going to be loud and unpleasant” because of the 2 gas stations next to the hotel and semi trucks coming and going to get fuel. It was a busy location. But to my surprise, it was not loud at all when we were in our room. We slept fine. I mean we heard noises but not too bad at all. The room was really clean for being a pet friendly room. The internet speed was not bad either and the bath amenities were good. And it's super close to the freeway. If we're in the area again, we will definitely stay here.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to read your comments. We will work hard to make sure all our guests feel the same way about their stay, or better. We are constantly looking for new and exciting ways to keep all our guests happy, if there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

"Okay"

3
30/08/2018

Just a stop on a long drive. Clean and comfy bed. Everything else was as expected for the price. Right next to a truck stop. The "breakfast" was nothing special but was included. Staff was friendly. Worth it!

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and the services we offer. If there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

"Amazing"

4
06/08/2018

Clean and pleasant the breakfast was ok. Couldn't figure out the pancake machine. I would definitely recommend this place. Was very close to I5 and food places. The beds were comfortable and the room was clean.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and will do our best to maintain quality and service. We are constantly looking for new ways to improve our breakfast, recently we added scrambles eggs, and sausage. If there is anything we can do to improve the quality of your next stay please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

"Convenient, comfortable"

5
25/07/2018

We stopped at this Best Western hotel at the mid-point of a road trip. It is very convenient, right off the 5 freeway. In spite of being so close to the freeway, the hotel faces away from it (no windows on the freeway side), and was quiet--I didn't notice any road noise. The hotel was clean, nicely decorated for a mid-range hotel, and the staff all very friendly and helpful. Beds were comfortable and firm. I especially liked that there were several pillows of different types on the bed, so we could pick thick or thin, or whatever pillow worked best. The fan in the bathroom was a bit noisy, but that was the only issue. There was coffee in the room and a standard breakfast (cereal, pancakes, juice, yogurt, etc.) in the morning. IHOP nearby in case of need, and several restaurants at the next stop up on the freeway, a couple of miles north, as well as many restaurants on the road east in Bakersfield. A pleasant stay, and would return again.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay. We will work hard to make sure all our amenities remain fresh and clean for all our guests. We are always looking for new ways to improve the quality of your stay along with the service we provide, if there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

"Excellent night"

5
17/07/2018

Traveling to San Diego to drop off our son and his car for the Navy. The hotel is right off the freeway for easy on and off . We checked in late after 11 pm and still was greeted with a cheerful smile from staff.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I will work hard to make sure all our guests receive the same level of service. We are always looking for new ways to improve the quality of your stay, if there is anything we can do to provide a personal service to you please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

"Nice little place"

4
18/06/2018

My first time to stay at this BW and I liked it. Room was clean, decorated nicely & linens were good. Morning was more continental but was still satisfactory. I would stay here again if making this trip again. The price of fuel in the area was high but I just waited till I got over the grapevine.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I will work hard to make sure all our guests are just as happy and relaxed before the next leg of their trip. We are always looking for new and exciting ways to improve the quality of your stay, if there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a magnificent day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

"If you just need a place to sleep, this place is great!!"

4
01/06/2018

A really convenient location off of I-5. But, there are no restaurants in the area other than fast food. Had to drive an hour round trip to eat dinner. The place was nice, and the staff was really friendly! The rooms were clean, and comfortable. The only downfall was the tv, no channel guide on the tv to show what was on. Only a paper one showing the channels.

"Accessibility Review - Most of What I Needed"

4
28/05/2018

A simple, clean place to stay right on Hwy 5. Accessibility; the bathroom was large and well laid out. I didn't have to use my seat riser, and the roll-in shower was super user friendly. Towels were reachable and sink was roll-underable ;) (I used my walker in the room, and the bathroom was the perfect size to park my wheelchair for the night!) The room itself was small, we had two full sized beds, and it was well enough laid out - enough space between the beds for my walker, and the bed height was good for me, with a firm mattress. I could back my chair up between the beds to turn around. We were able to set up a twin airbed between the bed and the window for my daughter. Sunset view was spectacular, and the ac was nice and cold, though quite loud, which might be a good thing due to the proximity of the highway. (The addition of a ceiling fan meant we didn't have to run it at night.) There's nothing to do nearby and only a Subway for dinner.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay. We have worked hard on preparing a comfortable and easily accessible room for our guests, and your comments let us know we have nailed it! We are always looking for new and exciting ways to please our guests, if there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager Best western Heritage Inn

"Pet friendly, and convenient location"

5
20/05/2018

Came to Bakersfield for a dog agility event at fairgrounds. Pet-friendly hotel, has a grassed potty area with bag dispenser at one end of building. Staff very pleasant, relatively quiet (understand that it is by I-5 and a truck route), well-kept grounds, and breakfast in the morning.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and will work hard to make sure all our guests feel the same way. We are always looking for new and exciting ways to improve guest experience at our location, if there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

"nice but over priced"

4
08/05/2018

nice room, good bed. nice shower, internet. but way overpriced for a freeway motel. we got there at 1130pm and still didnt get a break on the room rate. i should have gone to the vegabond inn across the street

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us. My team and I would like to apologize for not exceeding your needs in all aspects of your stay. We take great pride in our work and attend to all our guests which does drive the rate up compared to other motels in the area. We are also always looking for new and exciting ways to improve the quality of our guests stay. If there is any special request you might have to better the hotel please do not hesitate to call and request. We thank you for your business and hope you have a wonderful day, and a safe journey ahead. Kavi Patel General Manager Best Western Heritage Inn

"Good Value and Convenient Location"

5
23/04/2018

We have stayed here often and have always found it clean and inviting. The only real problem is the distance from good dining. We find it is best to eat in Bakersfield. The trade off is the proximity to I-5. The staff have always been professional and friendly.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and will work hard to make sure all our guests are happy and relaxed. We are constantly looking for new and exciting ways to improve the quality of our guests stay, if there is anything we can do to enhance guest experience please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Comfortable beds"

4
16/04/2018

This location is right off of Interstate 5 and we stopped which is a night sleep on a road trip. What I need and want are comfortable beds and this property had them. Slept great. The only negative thing is the overhead fan. But it was mainly over one bad so I grabbed the opposite. I would stop here again on a future road trip.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and our location! There are a number of things we are planning to upgrade in the near future. If you have any insight or suggestions to help make your next stay more enjoyable please do not hesitate to call and request. We are always ready to give our guests the service they deserve. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Good choice if travelling the I-5 and require a stop near Bakersfield"

4
01/04/2018

Clean and comfortable rooms, along the I-5 but still quiet. Good selection at the breakfast that is included. Rooms are well appointed. There is an I-Hop near the property for meals. Unfortunately for us, it was closed when we stayed....closed for renovations but have dined there on a past trip.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I will work extra hard to make sure all our guests feel right at home when staying at our location. As you know we are constantly going through changes and updates at our hotel, if there is anything we can do to enhance the experience of your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Excellent stop on my way to Arizona."

5
07/03/2018

I will always stay one night at this Best Western when traveling to Arizona it is comfortable and great access to I-5 and other highways. Pleasent staff and nice breakfast options. Two gas stations and a couple food place near by.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay. My team and I will work hard to make sure our customer service, room quality, and overall experience are always a top priority for all our guests. We are always on a quest to find new and exciting ways to improve the quality of your stay. If there are any recommendations you might have for us in the future please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Great Halfway Stop Between Bay Area and Disneyland"

5
07/03/2018

I am a single mom with a young daughter, and when we drive to SoCal we usually need to stop halfway. It's always been a roll of the dice to find a clean, safe property driving down the 5 unless you want to spend $200 for Harris Ranch. The BW Heritage Inn was perfect for us. Big, clean rooms, convenient and within a 1-minute walk to have a meal at IHOP. (Pancakes for dinner? Sign me up.) Yeah, there is freeway noise, but turn on the a/c and/or fan and it becomes white noise. The front desk staff was kind and welcoming. When my daughter forgot her stuffed animal, they held it for us at the front desk until we returned 3 days later to get it. Will absolutely stay here again.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and that our staff was accommodating and friendly. We are always looking for new and exciting ways to keep our guests happy and interactive with our team, if there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. If I can be of any further assistance for you and your family please call us immediately. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Very Average, mid to lower range."

3
02/03/2018

Hotel sits right off I-5 And office has ear plugs sitting on counter! Message to that. Newish hotel, safe, very averag and convenient Prices vary widely...be sure to check around. Low rate breakfast is offered.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us. My team and I will work hard to make sure all our guests feel safe and relaxed during their stay. We are always looking for new and exciting ways to improve the quality of your stay, if there is anything you would like to add to better your next stay please do not hesitate to call and request. Our main goal is to ensure complete satisfaction at all times. Once again thank you for your business and we hope to serve you again soon. Have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Gluten free and vegetarian breakfast options"

5
16/02/2018

Stayed here rather than in Bakersfield because of the easy access to I-5. Warmly greeted by Stephanie on arrival and given a very spacious room. I don't pay much attention to reviewers who complain about the decor, quality of breakfast and such. Our room was very clean and comfortable. Highway noise has to be expected - you're right off the I-5. With the fan running all night the noise wasn't an issue. Breakfast was a pleasant surprise. It is a small dining room and as such doesn't have room for eggs and sausages. But along with the usual cereal, bagels and yogurt there were two kinds of El Monterey breakfast burritos to heat up, almond milk, many types of gluten free baked goods. I've never seen those items at a Motel. Good job, owner. For a one night stay off the interstate, it's perfect.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and our gluten free breakfast options. We are constantly switching products to make sure our guests are happy with the products we offer. We are also constantly looking for new and exciting ways to the improve the quality of your stay by inputting your feedback to our hotel. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Best Stay the entire trip"

5
21/01/2018

We were greeted at the front desk person so nicely. Our dog and cat were made welcome with no questions asked. Accommodations were clean well appinted and comfortable. Beds were firm - just to our liking. The breakfast was great and the staff attended to everyone's needs. We will stay there again. Manager Kavi wrote to thank us for choosing Heritage Inn - nice touch. Wish I had a photo.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! It was a pleasure speaking with you during check out and my team and I are looking forward to your next visit. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request in advance. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Clean Rooms, Good Service"

3
09/01/2018

Although the exterior could use some tlc, the rooms provide the standard BW look and feel but in an older building. The staff was friendly and helpful. The breakfast area is in the small lobby area that does not provide enough seating or space for all guests to be able to sit while eating. Bathroom and shower were clean and bed was comfortable for our one night stay. It is located next to the highway so light sleepers need to use the ear plugs that are provided at the front desk.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us. My team and I will work extra hard to fix our mistakes and make sure all our guests receive a five star experience. We are always looking for new ways to improve our location and quality. If there are any suggestions or ideas you might have please do not hesitate to call and request. We hope you have a great day and a safe journey ahead. Kavi Patel General Manager

"Nice hotel!"

5
01/01/2018

We have stayed at this Best Western before, and were just as pleased with our recent visit as we were the first time. The rooms are very large and well-kept. The nice addition this time is their "to go" bag that's offered for those who are unable to make it to breakfast. We had an early check-out and were offered fruit, muffins, coffee and yogurt, which the clerk put in a bag (with a couple of extra goodies) for us to take with us in the car. What a nice gesture! We will definitely stay here again!

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning Thank you for staying with us! My team and I are very happy to hear you received a 5 star stay with us. We will work hard to make sure all our guests are just as happy and leave with a smile. We are also looking for new and exciting ways to improve the quality of our guests stay and experience, if you have any suggestions or comments please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Great pet friendly motel off of I-5."

5
28/12/2017

We were tired, traffic was extremely heavy coming out of Southern California on the day after Xmas 2017. We were on our way to Sacramento and were planning to get to Harris Ranch. because of heavy traffic, it took longer than planned to get over the Grapevine. We chose this motel because it is pet friendly. Motel was very clean, beds comfortable, lots of pillows, quiet, and great stall. Highly recommend.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and will work hard to make sure all our guests feel the same way. We are always looking for new and exciting ways to boost the experience our guests have during their stay and are open to suggestions and comments at all times. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Bring your earplugs"

2
28/12/2017

The "big rigs" line up for blocks along the street in front with their smelly diesel engines idling as they wait to refuel and the fumes are quite noticeable, even inside the rooms. The motel is located up against a highway(I-5) and my room vibrated from the traffic. There is tiny breakfast area with very little selection in the main lobby. The room was very outdated. There were quite a few construction workers staying at the hotel and there were a group of 8 drinking and smoking quite late outside their room, just a couple of doors down from mine. Needless to say, I did not get much sleep.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. Unfortunately we are in a very popular location with all forms of drivers, but we will work hard to keep our rooms as clean as possible, and scent free for our guests protections. We are always looking for ways to improve your stay, if you have any suggestions or comments please do not hesitate to call and request. We hope you have a good day and a safe journey ahead. Kavi Patel General Manager

"Easy access on and off freeway"

3
26/12/2017

Clean well located motel. Quality of breakfast not up to usual Best western standards. We would stay there again, but other Best Westerns provide more - saying that, we had no problems. Reasonable value for the price.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and will work hard to make sure all our guests receive the same experience. Our breakfast items are standard for all Best Westerns, unfortunately we have too small of an area to add more hot items. If you have any questions or concerns please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Not a $100/Night Room but Good for a Road Trip Stayover"

4
05/12/2017

Pros: 1) The front desk staff was welcoming. 2) Conveniently located off of I-5. 3) The room was clean. 4) The continental breakfast was more than sufficient. Cons: 1) The room was musty smelling. 2) Flies. 3) On the morning of my checkout (which is at 11:00 a.m.), I started loading the car at 9:00 a.m. - my key card would not work to get me back into the room to collect the rest of my things so I had to go back to the front desk for them to recode it. Just an inconvenience ... key cards should work until checkout.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us. My team and I are happy to hear we were welcoming, clean, and convenient during your stay. We will work hard to sure all our guests are happy and relaxed while staying with us. We will also pay close attention to the faults in our room to make sure all our guests are never delayed before starting their day. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Best Western"

3
04/12/2017

Okay hotel but it's good for its location. The rooms and room decor is a bit outdated. The customer service is good, the workers are very helpful and courteous. Easy to get to location, right off the 5, great for a quick night stopover.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us. My team and I will work hard to fix our mistakes and make sure all our guests are completely satisfied before their departure. Fortunately we are in the process of improving our location with new items for all our valued guests. We are also open to hearing suggestions and constructive criticism from our guests to ensure complete satisfaction. If there is anything we can do to improve your next stay please do not hesitate to call and request. We hope you have great day and a safe journey ahead. Kavi Patel General Manager

"On Our Way"

4
30/11/2017

Would highly recommend this place along I5. Clean, comfortable and very handy to eating and travel Can hear some road noise and people above you but did not keep us awake. The staff is very helpful; my husband was very tired and wanted a jacuzzi tub to relax. They moved us to a nice room with a jacuzzi tub.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I will work extra hard to make sure all our guests are comfortable and accommodated. We are always looking for new ways to help our guests relax, and we are now prone to serving our guests with open arms and ears. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Best Western Heritage Inn"

4
29/11/2017

If you appreciate the little things when traveling, good sheets and pillows, comfy bed, then this is the place to stay just about half way from San Diego to the Bay Area. Above average breakfast is included and you can be assured of a clean, fresh-smelling and quiet room that will afford you a good night's sleep.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear your enjoyed the little things during your stay. As frequent I-5 travelers, we know how important it is to get a restful nights sleep before another long drive the next day. If there is anything we can do to help you enjoy your next stay a little more please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Great location and staff"

4
14/11/2017

We stopped here on our drive from Long Beach to the Bay Area. Front desk staff was extremely nice and helpful. The cable in our room did not work and she found us a room with working cable and made sure all was good before we switched rooms. Even offered us snacks and waters. The room was very clean and comfortable. Freeway noise was not an issue. Warning the smell when you walk out of the room is horrendous but that certainly isn't the fault of the hotel. I will definitely stay here again next time we travel down south.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I will work extra hard to make sure all our guests are just as happy. We are also very happy to hear our staff was friendly and helpful with the mishap in your room. We are always looking for new ways to improve the quality of our guests stay if there is anything we can to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Stop for the Night"

4
03/11/2017

This is a little gem right off I-5 in Stockdale. It's a small property located with one other budget hotel, a couple of gas stations, an IHOP and a Jack in the Box. The room was clean and comfortable and surprisingly quiet when considering the building is within 100 feet off the exit ramp of the freeway. Also, their ACs have a constant fan setting option that gives a little white noise which always helps. I wished all properties had these ACs. The rooms' backs are facing the freeway and the window faces the parking lot and pool area. The staff are very friendly and accommodating. This is a pet friendly property with a $10 pet fee. We didn't eat breakfast as we ate across the street at IHOP. I would certainly stay here again.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us and providing us with a detailed review! My team and I are very happy to hear you enjoyed your stay and will work hard to make sure all our guests are just as happy and comfortable. We are constantly looking for new ways to improve the quality of our rooms and the service we provide to you. If you have any suggestions or concerns before your next stay please do not hesitate to call and request. Once again thank you for your business we hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Last hotel stay on 1500 mile trip"

5
30/10/2017

Being the last hotel stay on our long trip, we were very tired. We found the staff at this hotel to be very pleasant and polite. We had a good experience and would recommend this property. The location is on the I-5 freeway and very easy to find. The rooms were clean and the bed comfortable. Would stay there again.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and will work extra hard to maintain the level of service you received. We are always looking for new and exciting ways to improve our guest experience even if it's just an overnight stay. If you have any suggestions or requests before your next stay please do not hesitate to call. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Nice stay"

4
13/10/2017

My wife and I stayed two nights, on the way to and from Sacramento. The property was an average Best Western, clean and presentable, what we've come to expect and why we stay at BW almost exclusively when traveling on the road. The staff, however, were some of the most attentive and friendly that we've experienced short of an expensive resort. Kudos to them. The farmland smells were a bit strong but having grown up in a rural area, was almost nostalgic. My only negative comment about the place was that the breakfast area was quite small and crowded when more than half a dozen people were there.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed our service and will work hard to make sure all our guests receive the same experience. We also would like to apologize for the lack of space in our breakfast area. It is a daily struggle and we are looking forward to an updated area in the future. If there are any suggestions you might like to share with us please do not hesitate to call at any time. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"EXCELLENT CONVENIENT STAY"

5
10/10/2017

Quiet clean room with very comfortable king sized bed. The motel is conveniently located between Monterrey and Las Vegas. Staff were very friendly and caring. Breakfast was typical Continental with lots of choices.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear we are a clean, comfortable, and convenient location for you. We will work hard to maintain and improve quality as well as making sure all our guests are happy. We are always looking for new ways to improve our location, if you have any questions or concerns please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Friendly staff"

4
30/09/2017

Conveniently of HWY 5. Great 1/2 waypoint between San Francisco & San Diego. Basic hotel, but clean. Super friendly staff. Attentive to our needs. Pet friendly= $10. Small grass area in corner of property. Plenty of parking. Safe.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and will work hard to maintain and improve the quality of our guests stay. We are always looking for new and fun ways to improve customer experience at our location, if you have any comments are concerns please do not hesitate to express them with our team. We hope you have a great day and a safe journey ahead. Kavi Patel General Manager

"EXCELLENT STAY"

5
30/09/2017

Quietness, staff, cleanliness and overall experience 110% The staff goes out of its way to help you, even if they are busy, the breakfast was delicious, hats off to the cooks! overall experience was great! I have had a BW card for a few years now and never was asked if I had one until now.....Great way to earn free night stay, etc////////

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us and leaving an awesome review! My team and I will work extra hard to make sure every guest feels this way about their stay. We love to see our returning guests so please do not hesitate to call ahead of time if you have any special requests. We hope you have a fantastic day and a safe journey ahead! Kavi Patel General Manager

"BW - Heritage Inn"

5
26/09/2017

We decided to stay here after an extremely bad stay at the local Motel 6. We need an accessible bath room due my use of a walker. Room was more than we expected. Great seat in the shower, plenty of space in the bath room and room, and very quiet even with the freeway so close. The staff were wonderful and very helpful and welcoming. We will definitely stay here again when necessary!

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay. We will work extra hard to make sure all our guests are happy and relaxed. We are also happy to hear our room was easy to access, clean, and spacious. There are always different ways to improve our location if you have any suggestions to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Good choice for a stop over."

5
14/09/2017

This is a very comfortable hotel which is just off the highway but there are no noise issues whatsoever. There is an IHop restaurant opposite but otherwise there doesn't look to be any other dining options nearby. Large, clean room in good state of repair with refrigerator, air con and ceiling fan. Be aware there are no elevators so request a ground floor room if this is a problem. Small pool. Breakfast area was also very small but we all managed to fit in, and although there was a limited choice of items the breakfast was nonetheless very good. The staff were all super friendly. I would stay here again.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear your enjoyed your stay and will work hard to make sure all our guests are just as happy. We are always looking for new ways to keep our guests comfortable, if there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We will try our best to offer our guests something new every time. Once again thank you for your continued business, we hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Rough stay"

2
05/09/2017

Air conditioning made noise and I found a bug on my sheets had to google to see if it was a bed bug or not there were lots of flies but staff was friendly. Breakfast area was clean food was fresh but the flies were bad internet often shut down and many times I couldn't reach the front desk the mattress on the king bed just killed my back

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We will work hard to make sure our rooms are properly inspected before welcoming our guests in. There are a few things we need to work on and we will make it a top priority to keep all our guests happy and our rooms clean. We are always open to suggestions and constructive criticism so please do not hesitate to call and request. Once again we apologize for any inconvenience we have caused. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager General manager

"convenient clean comfortable & quiet"

5
30/08/2017

great standard hotel room with normal amenities. clean and comrort able room and bed. great location to jump back on the 5 freeway. quiet and clean.i did however follow the instructions of another traveler who said to ask for a room but by the office. I did and got room 103. very quiet no problems at all.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay. My team and I will work hard to make sure our customer service, room quality, and overall experience are always a top priority for all our guests. We are always on a quest to find new and exciting ways to improve the quality of your stay. If there are any recommendations you might have for us in the future please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Great Hotel"

5
28/08/2017

Short but good stay. They do need an area for dogs to do their duty. Also the breakfast area was in the lobby and very small. As busy as it was the rooms were quiet. They were also comfortable and easy access.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us! My team and I are happy to hear you enjoyed your stay. We are also very happy to hear our rooms were comfortable and easy to access before the next leg of your trip. We are always looking for new ways to improve the quality of our guests stay and are open to any recommendations you might have for us in the future. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"just the breakfast is worth the trip."

5
23/08/2017

this is a high quality operation. the morning breakfast has us leaving with a big smile of contentment on our faces. everything about the room is great. we have grown to expect that from our stays wherever we go. way to go, BW!

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and the breakfast we offer. We will work hard to keep up the good work and make sure all our guests are just as happy. We are always looking for new ways to improve the quality of our guests stay, if there is anything we can do to make your next stay more comfortable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Clean & Convenient"

4
17/08/2017

Convenient location, right off of Interstate 5. We stayed here for one night on our way north, in August 2017. The staff was exceptionally friendly. The rooms were clean and comfortable, providing free wi-fi, a mini fridge and microwave. The complimentary breakfast was limited in options... mostly carbs (cereal, bread and pancakes.) But, overall, we were pleased with our stay.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and will work extra hard to keep up the good work. We are always looking for new ways to improve our hotel and customer satisfaction. If there is anything we can do to make your next more enjoyable please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Stinky pee"

2
17/08/2017

Stopped here last night at around 1:30am exhausted. We were traveling with our dog and took the last available pet friendly room. Unfortunately as soon as we opened the door it reeked of urine. Sure enough, there was a big pee stain on the carpet close to the door. The smell was overwhelming so I went to inform the front desk. I was told I couldn't move room and was given a weak air freshener. We had to smell pee all night. The air freshener was too weak to eliminate or mask any of the odor. We had to sleep with the window open and the fan running. If it wasn't for that we were so tired, we would have definitely left. I understand that the dog peeing on the carpet was not their fault (shame on you irresponsible pet owners) but they should have kept that room empty until they could control the odor. Our poor -house broken- dog had to sleep in the bathroom because of the pee on the carpet.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us. My team and I would like to apologize for the inconvenience during your stay. We take great pride in making sure all our rooms are clean and tidy prior to your arrival, but fell short during your stay. I will make sure our carpet is washed and properly treated after an accident has occurred. If there is anything we can do to better your next stay please do not hesitate to call and request. We would like to guarantee a perfect stay in return of your business. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Working day"

5
14/08/2017

My stay was comfortable and peaceful. I had a good night sleep for my busy next day. The staff was helpful and very nice. The room was extremely clean and quite. I enjoyed my stay. I have stayed at Best Westerns for years and have never had a bad experience.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are delighted to hear you enjoyed your stay. We will work extra hard to make sure all our guests are just as happy. We are always looking for new ways to improve the quality of our guests stay, if there are any suggestions you might have please do not hesitate to relay them to our team at any time. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Expected worse"

4
05/08/2017

This hotel is out in the middle of no where. It's essentially a truck stop location. I stayed here because of where I was working was also in the middle of no where. When I drove up I didn't expect much from this room. I was wrong. You pull up and there's a fountain right behind you. When you walk to the desk the lady behind the counter is super polite and engages you in conversation. She offered me a bottle of water and some fresh baked cookies that were still warm. My room was located upstairs in a corner. It was quiet and away from the sounds of the big rigs. The room is pretty nice. New bed and furniture although the carpet could be swapped out. There was a ceiling and ac unit in the room and both are quiet. Not once was I woken up by the ac turning on. The bed is comfortable and I didn't have any issues falling asleep. The restroom is spacious and has good lighting. It could use some decor changes but that may just be my preference. At check out, the lady at the desk, someone else, was polite and engaging as well. Breakfast is what you would expect. The usual stuff, waffles, eggs, sausage, etc. If I was in the area again, I'd stay here versus that other hotel across the street.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and that our welcoming was warm and friendly. We will work hard to make sure all our guests are just as happy. We are always looking for new ways to improve the quality of our customer service, if there is anything we can do to better your experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"an over night stay"

4
03/08/2017

This is a very clean, pet friendly hotel. Easy access to Interstate 5. Microwave and refrigerator in the rooms.. The staff was very helpful and courteous. Around sunset, when I took my dog in the doggy area, there was a swarm of some sort of insects...not mosquitoes. So, I took my dog to the front of the hotel grassy area....no problems. The next morning, we tried the doggy area again and had no problems with insects...must be the time of day. We would stay here again.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us! My team and I are glad to hear your enjoyed your stay and that our facilities were convenient for you and your fury friend. We are sorry about the insects at night, unfortunately our location in the desert brings a variety of insects during the cooler hours of the day. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Great Customer Service"

5
30/07/2017

Our room was clean and comfortable. The person checking us in was outstanding. I asked for the quietest room she could find for us. She went to considerable effort to find us a room that worked well. She was also helpful with suggestions for dinner. Breakfast was good. There was oatmeal without added sugar and hard boiled eggs. The motel is right off the freeway so very convenient for travelers.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and the breakfast we offer. We are always looking for ways to improve the quality of our guests stay and are open to suggestions and comments from all. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Off Hwy 5 Great place to stop"

4
25/07/2017

Very clean, so close to the 5 you get right off and on. Staff was very friendly. Breakfast was good and I was surprised at how much they offer for a small lobby. I will come back to this property on my next trip.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and that our breakfast was more than expected. We will work hard to make sure all our guests are just as happy and continue to provide excellent service for all. We are always looking to improve our guest experience, if there is anything you would like to recommend please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager 661-764-6268

"Great hotel right off the freeway!"

4
24/07/2017

Great hotel just off of the freeway. Convenient stopover for a good night of sleep to get back on the road again in the morning. Hotels on the 5 and 99 start to really fill up as it gets late in the evening, so make a reservation in the morning.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are happy to hear you enjoyed your stay and our accommodations. We will work hard to make sure all our guests are happy and relaxed at our location. Please be sure to call us directly before your next arrival and we will make sure we provide you with a warm welcome and another comfortable stay as promised. If there is anything we can do to improve please contact us and we will be glad to do so. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Clean room. A/C works great in hot country."

4
21/07/2017

This is a nice facility right in the middle of rural country. Not many choices for eating at this exit but the motel was very helpful in finding eateries within 15-20 minutes of this exit. The room was clean and the air conditioner worked very well. Outside temperatures were in the mid 90's but we were able to keep our room a comfortable 72.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and our rooms were comfortable during our hot summer days. We will work hard to make sure all our guests are happy and relaxed with us and look forward to your future stay. If there is anything we can do to make your next stay more comfortable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Great place."

5
17/07/2017

Very nice place to stay solo or with family. Price was great. Room was very clean. Bathroom very modern. Easy place to find. Pool water nice and warm. Quite, no noise even with traffic close by. Highly recommended.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and appreciate the kind words as well. We will work hard to maintain our consistency and make sure all our guests are happy and comfortable. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Excellent staff and accommodations"

5
14/07/2017

Great place to stay, staff was great as was the room. Also appreciate the Grab N Go lunch they provide when leaving early. I like only a light breakfast and it was perfect. I was driving I-5 and realized I was to tired to continue so stopped here, and the receptionist was helpful and actually worked something with the other reservations so I could have a ground floor room as stairs can be difficult for me.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and are also very pleased with your kind words. We will work extra hard to keep up the good work and make sure all of our guests are just as happy. I am also very happy to hear out staff were accommodating and helpful during every part of your stay. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Awesome"

5
10/07/2017

Love staying at bestwestern try to stay at 1 every night if possible The rewards are great the people that work at bestwestern are nice at most of them Don't know what else to tellyou Bestwestern are our favorite hotels

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay and we also enjoyed your lovely comments about Best Western. We will work hard everyday to make sure all our guests are just as happy. If there is anything we can do to make your next stay more comfortable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Courteous staff, good breakfast, comfortable stay"

5
02/07/2017

Fantastic location off the highway. This was the mid-point stop on a trip from Los Angeles to Paso Robles. Because we arrived at about 1am, we asked to stay an hour past the designated check in time in order to catch up on rest. The staff were kind to allow us this additional hour of peace. We saw many families stay here with young children. We enjoyed a leisurely breakfast at about 8:30am. Good selection: bananas, hard boiled eggs and pancakes, dairy free and gluten free alternatives. We stayed on the second floor and had no noise problems whatsoever. Would highly recommend this hotel.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay. We will work extra hard to maintain our quality and make sure all our guests are happy and leave the hotel completely relaxed and ready for another day of driving. I am very happy to hear our team were welcoming, your room was freeway noise free, and our breakfast was able to accommodate you. If there is anything we can do make your next stay more enjoyable please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Ask for renovated rooms, close to office."

3
27/06/2017

I had stayed here before in a room near the office, and was impressed with the nice room and quite, despite the close proximity to the interstate. but this stay I was booked a room closer to the freeway, in the far end of the Hotel and this room was in need of renovation and was considerably louder than the previous stay. The noise was not a problem for me but might be for some. Not sure if they are renovating and haven't gotten to this room yet. But it needs work. The truck traffic to the gas station blocking the Hotel entrances was off putting as well, but I guess is a common occurrence, which is unfortunate. Very reasonable priced stay, with nothing really major wrong. I did REALLY enjoy the wider variety of cable channels than is usual in Hotel rooms. They even had Free Speech t.v. so I was able to watch my beloved Stephanie Miller in the morning, SO GREAT! unfortunately FoxFakeNews was blasting in the lobby. I will be back to stay again, but Ill ask for a room by the office next time.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I would like to apologize for not exceeding your needs. We will work extra hard to fix our mistakes and make sure all our guests are happy. We are currently in the process of updating our rooms to make sure our guests are comfortable, and relaxed before they hit the road again. It would be our pleasure to accommodate you better before your next stay with a room closer to the lobby. Please do not hesitate to call and request for a more enjoyable sleep. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Who knew?"

4
25/06/2017

We chose this location as it was just off Hwy 5 and we were towing a 27' trailer. It is easy on and off the highway. The hotel has been updated and has ceiling fans in the rooms. Bonus, especially since we were there during a heat wave (110!). The ceiling fan helped circulate the air conditioning making the room temp very comfortable. The staff was very nice. We would stay again if necessary.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are delighted to hear your stay was better than expected. We will work extra hard to make sure all of our guests are happy and are amenities are always in working order. We are also very happy to hear our new fans are working like a charm. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead! Kavi Patel General Manager

"Hot Stay"

4
23/06/2017

Hot day. Great stay. Very nice hotel at the price point. Good value. Perfect location in relation to Los Angeles. Room was clean and the bed comfortable. The staff was polite and supportive. Best Western came through.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay. We will work extra hard to make sure we are always clean, friendly, and our guests are happy. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We are always looking for new ways to improve the quality of our guests stay and would love to hear more from our valued guests. We hope you have a wonderful day and a safe journey ahead! Kavi Patel General Manager

"Best at this location"

4
22/06/2017

Stayed at this property 1 night 6/20. Husband had broken 2 ribs, so used toll free reservation line and requested ground floor jacuzzi suite. Check-in was easy, fast, and we were able to park just a few steps from our room (which we prefer, rather than interior hallways). Room was in a dark corner, which was fine with us since exterior temps were over 110 degrees Fahrenheit. HUGE room with huge separate room for jacuzzi. Desk with office-type excellent chair (I work a lot from the road and BW chain is famous for being a good place for road warriors). One other chair (there was room for 2 or a loveseat, but only 1 chair provided. Beautiful king bed with ultra-comfy mattress. STAFF is excellent at this hotel, from front desk to housekeeping. Why not 5? Because the jacuzzi was difficult to get into, being placed sideways, with only about one foot of space along the side, and no grab bars, and a water fill spigot that was dangerously loose. And the jacuzzi space seemed like an after-thought. Not the least bit romantic (if you're into that instead of mending broken ribs). PET POLICY (we usually travel with a pet): $10/night per pet. We did not see a pet friendly room this trip. BREAKFAST: very nice, with something for everyone. Several healthy selections (like almond milk, raisin bran, oatmeal, hard boiled eggs). Better than most hotel breakfasts. LOCATION: easy freeway on-off. Nothing much there, and good eats are limited (front desk can tell you where to go for better food choices).

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are happy to hear you enjoyed your stay. We will take care of our minor maintenance issues immediately to ensure total satisfaction for all our guests. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We are always looking for new ways to improve our location. We hope you have a fantastic day and a safe journey ahead! Kavi Patel General Manager

"Great quality at okay price"

4
22/06/2017

PET POLICY: $10 per night. We had a jacuzzi suite, which was nice for mending 2 broken ribs, but it was perilous getting in/out of that tub - no grab bars, and fill faucet was loose. This is the best hotel at this offramp - the other one across the street is horrible. Our room had desk with charging station, office quality desk chair, one side chair, fridge, microwave, ultra-comfy king bed. Strangely, in 115 degree heat, the bed was made up with sheet+blanket+sheet+coverlet. SO, we had to strip down the bed in order to survive. A/C did work well, but was a little noisy cycling on/off all night. Walking distance food choices nearby extremely limited.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are happy to hear you enjoyed your stay. We will take care of our minor maintenance issues immediately to ensure total satisfaction for all our guests. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We are always looking for new ways to improve our location. We hope you have a fantastic day and a safe journey ahead! Kavi Patel General Manager

"Caring and professional staff!"

5
16/06/2017

The bed was clean and I slept like a baby ... for 8 hours! Great selection of breakfast items. Nice quiet area with nearby restaurants and gas station. Lot of trucks, but still very quiet! Great value and professional service!

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good evening, Thank you for staying with us and providing an excellent review! My team and I are very happy to have served you and are looking forward to your next stay. If there are any suggestions or concerns you might have before your next stay please do not hesitate to contact us. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Good Place to Stay"

4
13/06/2017

Great place to stay on Highway 5. Clean & updated room. Great breakfast options. Also had internet service and cable TV. Liked that bathroom was off to the side of our beds in our room (203). Very big room with 2 queen beds with sitting chair, desk, then also microwave and refrigerator.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good evening, Thank you for staying with us! My team and I are delighted to hear you enjoyed your stay. We are always looking for new ideas to improve the quality and overall satisfaction of our guests. If there is anything you would like to add or recommend please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Good hotel"

4
12/06/2017

The hotel over all was nice, staff was wonderful. Breakfast was low end generic but they did have a good microwave burrito. Location was very good, hotel was very clean. Hotel had water issues not due to hotel's control. Pool was closed & one had to drink bottled water.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good evening, Thank you for staying with us. My team and I happy to hear your enjoyed your stay and understand the water issue we had. We are always looking for new ways to improve our location and the quality of our guests stay. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Accommodations from 1 to 10 probably a 3 1/2 or a 4"

3
07/06/2017

Overpriced for an internet room next to laundry room. My bad for picking it. Trusted that it was a "Best Western" The water problem effected all the businesses surrounding the motel so was annoying but not their fault. Mediocre accommodations with minimal surrounding food places (Subway, Jack in the Box, IHOP) Good news, is that, it is right next to the I-5 for an easy get-a-way.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We are constantly looking for new ways to improve the quality of our guest experience and hope to gather as much information as we can to improve our location. If you have any suggestions or constructive criticism please do not hesitate to call and request. We hope you consider staying with us again in the future to see if we have fixed our mistakes. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Water problems"

3
05/06/2017

Warter was not available for drinking due to plumbing problems. We were provided with bottled water but it was 101 degrees as we checked in and there was no ice that was potable. It would have been nice if management had bought some bags of ice to be given out to guests. The cost would have been great P.R.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us. My team and I would like to apologize for not exceeding your needs. We know the water issue in the area was a major problem and we will learn from our mistakes to make sure all our guests are happy. We hope you consider staying with us again in the future to make sure our problems have been fixed. Have a great day and a safe journey ahead. Kavi Patel General Manager

"near interstate"

5
04/06/2017

The staff is super helpful and super pleasant. The room is clean and comfortable. There is plenty of parking. Breakfast, wi-fi, and about 200 TV channels are free. The only negative is the few dining options nearby.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us. We appreciate the kind words and are happy to hear your stay was pleasant. My team and I will work hard to keep up the good work and make sure all our guests are happy and comfortable. If there is anything we can do to make sure we do not lose consistency please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Small hotel but Very Nice"

4
03/06/2017

I would recommend this hotel. Stayed for 1 night. Room was super clean, staff was friendly. Location is right off the freeway, about 8 min away from town.Small pool area. Offered fresh baked cookies around 3pm. Breakfast had a great variety.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are delighted to hear you enjoyed your stay and our fresh baked cookies. We are always looking for new way to improve our hotel and make sure all our guests are comfortable and happy. If there is anything we can do to make your next trip more enjoyable please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Wonderful Place to Stay"

5
28/05/2017

We really like this BW and have stayed there many times now. They greet you on arrival with home baked cookies, the prices are reasonable, the rooms very comfortable with a ceiling fan with I really appreciate. The breakfast is very nice and the staff is friendly and helpful. We will definitely be staying there any time we are in the area.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for choosing to stay with us! My team and I are very happy to hear you enjoyed your stay. We will work extra hard to make sure all our guests are happy and comfortable. We are always looking for ways to improve the quality of our guests stay, if there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Fine place to sleep"

4
16/05/2017

Wanted a place to stay with my dog for the night close to the freeway and this met the requirements. It's very noisy (backs up to I-5) and smelly (agriculture/livestock in area) outside but my room was quite pleasant. The A/C with an adjustable thermostat covered any outside noise with just soft constant white noise. Appreciated the ceiling fan which you don't see too many of in hotels. Simple place to stay if you're just overnighting. No real restaurants or entertainment anywhere close by.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very glad to hear you enjoyed your stay. We know there are a lot of variables against us in the desert and are happy to hear our guests are able to separate location faults against hotel faults. We are always looking for new ways to improve our hotel and add new amenities for our guests. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a wonderful day and safe journey ahead. Kavi Patel General Manager

"Convenient location"

5
16/05/2017

Location right next to the freeway could not have been more convenient. Staff was professional and helpful. Letter from the manager with dining options upscale from fast food available within walking distance was much appreciated and was actually used by us.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay. We will work hard to make sure all our guests are just as satisfied as you during your stay. We are constantly looking for new ways to improve our location, if there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Comfortable and clean"

4
16/05/2017

We stopped here on a Sunday night and had a good nights sleep. Even though I-5 is right out behind the building, I was not disturbed. There is parking for large vehicles, pet friendly and walking distance for late night munchies.....

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for choosing to stay with us! My team and I are very happy to hear you enjoyed your stay. We will work extra hard to keep up the good work and make sure all our guests are happy. If there is anything we can do to make your next stay more enjoyable please do not hesitate to call and request. We are always looking for ways to improve the quality of our guests stay and your feedback lets us know what we are doing great on. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Great stay"

4
08/05/2017

From the outside the hotel looked just ok. When we arrived in our room, it was clean, spacious and had all the amenities. The bed was very comfortable. The staff were very pleasant and helpful upon check in and check out. The breakfast was good. Pancakes, boiled eggs, yogurt, cereal and pastries and fruit. I would definitely stay there again.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay. We will work extra hard to keep up the good work and do our best to make sure all our guests are happy. If there is anything we can do to make your next trip more memorable please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Located just off !-5"

5
05/05/2017

Located just off Interstate 5 makes for easy on and off travel. A very pleasant, large and clean room. Divided bathroom with bath and sinks in separate spaces. The shower was a bit stronger than the usual in a drought area.The one drawback was an extremely loud fan in the bath section. As it was coupled with the lights one could not turn it off. The breakfast looked nice but as I was in a hurry I didn't have more than coffee. I did notice that most of the breakfast items were located in a corner so people had to maneuver around each other to reach various items. There was a nice pool but it was too cold for anyone to use it.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay here. We are always looking for ways to improve our location, if there is anything we can do to make your next stay more enjoyable please do not hesitate to request. Our breakfast lobby is a high traffic area, and we are in the process of updating to make it easier for all our guests. We hope you have a wonderful day and a safe journey ahead. Thank you for your feedback. Kavi Patel General Manager

"Problem fixed"

5
05/05/2017

The first room I was given on check-in, had an inoperable TV/cable connection. I reported the problem to the front desk and they immediately sent someone to check it out. After it was determined the problem couldn't be fixed they promptly offered me another room (upgraded) after they checked to be sure that TV worked. I relocated and was very satisfied with how the staff handled the situation. Overall the quality of the room and the professionalism of the staff made this short stay very enjoyable and I wouldn't hesitate to return.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are delighted to hear you enjoyed your stay. We are constantly looking for new ways to improve our location and increase the guest satisfaction. We will work hard to keep up the good work and make sure all our guests feel welcomed and relaxed with us. If there is anything we can do before your next sty please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Nice Easy to Get to Off Hwy 5"

3
04/05/2017

This is the basic Best Western. The rooms are spacious. Our room was quiet despite being so close to the highway. The staff is friendly and professional. A basic breakfast is included which is convenient for traveling.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are happy to head you enjoyed your stay and our staff. We will work extra hard to keep up the good work and make sure all our guests are happy. If there is anything we can do for you upon your next stay please do not hesitate to call and request. We hope you have a great day and a safe journey ahead. Kavi Patel General Manager

"Excellent Place to Stay"

5
01/05/2017

Clean, quiet, even though it was next to freeway! Excellent breakfast choices! Friendly staff at all times! This motel is in the middle of nowhere...but if you are headed down south this is an excellent choice! It does need a few more restaurant options in this area!

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay. We will work extra hard to maintain cleanliness, friendliness, and overall quality of our guests stay at our location. If there is anything we can do for you upon your next stay please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Reserved parking"

5
26/04/2017

The Friendly staff were very helpful, I reservedt the last room by telephone call. I told them I was worried about the contents in my car. The staff put a cone in the parking space next to the door to my room.... nice touch. Well lighted secure location

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are delighted to hear you enjoyed your stay. We will try our best to add more personal touches for all our guests. If there is anything we can do for you upon your next stay please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Comfortable place to stay in the valley!"

4
22/04/2017

I am glad I chose the Best Western to stay. I needed a comfortable stay during my trip and used my app to find this place. It was affordable and exactly what I needed. The hotel was quiet. The room was very clean. The internet worked well too.

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for choosing to stay with us! My team and I are delighted to hear you enjoyed your stay. We will work hard to maintain our rooms and make sure they are clean, comfortable, and fresh for every guest. If there is anything we can do for you upon your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Road Trip Layover"

4
21/04/2017

Perfect place for a pit stop on a long journey down I-5. Very clean, fresh smelling and well maintained rooms. Bed was nice and linens are good quality. Far better than any of the other available offerings on this stretch of I-5. Basic breakfast available and nearby restaurants. Small pool in parking lot. Friendly staff and quiet area. Thank you Best Western for a pleasant and comfortable stay!

kavi p, General Manager at Best Western Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are excited to hear you enjoyed your stay. We will work extra hard to keep up the good work and make sure all our guests are happy, and ready for their next days drive. We hope to serve you again soon on your next trip on I-5. If you have any special requests before our next stay please do not hesitate to call us. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Close to Buttonwillow Raceway Park"

4
19/04/2017

The building and grounds were clean and tidy. Check in was easy as we had reservations. All staff were very helpful and friendly. My room was spacious with good workspace, a hot and powerful shower and very comfortable bed. Breakfast wasn't huge but it was very good - there was an attendant on duty. Wi-Fi worked fine. There was adequate parking. They have a small swimming pool. There is big rig parking on the street outside and a small truckstop around the corner. Regardless of the trucks and interstate close by it was pretty quiet. I would for sure stay here again.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay. We work hard everyday to make sure our guests are happy, and facilities clean and tidy. Part of our duties to keep our guests coming back is to learn more about you and your needs. Your kind words are very much appreciated. If there is anything we can do upon your next stay please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Another typical Best Western near a highway"

3
18/04/2017

Stayed one night for a weekend trip to Carrizo Plain. The location serves quite well for us, just off I5 and not far from the Carrizo Plain. The room and service are OK, a typical BW you would expect. Quite a few guests during the stay, the parking lot is nearly full, but we have no problem to find a parking near our first floor room. Room size is big enough for our young family of 4 and the beds are queen sizes. Very close to the highway but one can barely hear the traffic, maybe because we got a room not facing the highway, not sure about those on the other side. Overall, we are satisfied with the stay.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are happy to hear there were no problems during your stay. We will work hard to keep all our guests happy and our amenities as clean as possible. I am always looking for ways to improve our guests stay, if there is anything we can do for you upon your next visit please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Great Stop before heading to Carrizo Plain"

5
13/04/2017

Our family made this our meeting spot for our 4x4's. Before heading out for a weekend of the Superblooming Carrizo Plain's. We camped through the weekend at Carrizo National Monument, but having this Best Western as a central meeting point after work on a Friday night was awesome!

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good afternoon! Thank you for staying with us. My team and I are very happy to head you enjoyed your stay with us and enjoyed our facilities. We are proud to be one of the few locations near the Carrizo Plain which offers great views and scenery for all of our guests to enjoy. If there is anything we can do to make your stay more enjoyable upon your next visit please do not hesitate to call and request. We hope you have a great day and a safe journey ahead. Kavi Patel General Manager

"no ground floor rooms"

3
12/04/2017

I had requested a first floor room, since my wife was traveling with me. She cannot do stairs, due to her hip and knee. They told me upon arrival, they do not guarantee first floor rooms. It was hard for my wife to do the stairs. They need to make provisions for handicapped people, especially if you reserve ahead of time.

"Great Room in a Not So Nice Location"

4
12/04/2017

Super clean room, all amenities I needed, everything worked, and staff were excellent. Breakfast room could be bigger so I just took to my room and that was ok too. Overall good experience half way between my home and San Diego!!! Only reason for stay...

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good evening, Thank you for staying with us. My team and I are happy to hear you enjoyed your stay and appreciate your feedback. We will work hard to maintain our facilities and keep all our guests happy. We can't wait for your return trip, and please be sure to contact us before your next arrival so we can make your stay more enjoyable and personal. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"A great deal!"

5
11/04/2017

Stayed overnight as a waypoint for road trip. Staff were friendly, rooms were spacious, clean, recently remodeled and appeared fairly new. Temperature control was easy. Even though we were towards the end of the building, noise from the Interstate was a minimum. The best part - less than $100 a night for a two-queen room, free wifi (most upscale places have you paying an arm and a leg!), and a tasty breakfast (pancakes, yogurt, egg+sausage muffin, hard boiled eggs, cereal, milk, juice, coffee, tea to name a few) for free before resuming the road trip! Can't be beat!! Would stay here again if needing a place to stop over!!

"Best Western on Trask - Bakersfield CA"

5
01/04/2017

Easy to book over the phone, right off I-5 & surprisingly quiet in the room. Friendly staff, clean room, good breakfast to start the day. We were returning from a trip to Arizona & needed an overnight spot to stop at the midway point. The room was clean, they have Direct TV & the internet connection was an easy log on & the speed was really good.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good afternoon, Thank you for staying with us! My team and I will work hard to keep up the good work and keep all our guests happy. If there is anything we can do for you upon your next stay please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead. Kavi Patel General Manager

"Friendly staff that anticipate your arrival and make you feel at home!"

5
28/03/2017

The hotel is conveniently located off of Interstate 5 in a truck stop area. Well lucky truck drivers because you can't beat the price for such well appointed rooms. Large clean, updated guest rooms, a continental breakfast that has a great variety of food items and a staff that scores a 10+ from this business traveler. Fast food restaurants within short walking distance. The kicker is that they are right next to the highway, yet you can't hear any noise from the freeway. Great job guys, keep it up!

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for staying with us! My team and I are very happy to hear you enjoyed your stay. We know what it is like driving on I-5, and strive to keep all our guests happy and comfortable during your stay. Your kind words will definitely be shared to my team for a morning boost. If there is anything we can do for you upon your next arrival please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead. Kavi Patel General Manager

"Bad Experience"

1
25/11/2016

Terribly rude check-in manager and the constant barrage of extremely loud interstate truck traffic noise made it impossible to sleep. I knew this would be a lower-end hotel, but I've stayed in much better hotels in this category. I would not recommend this hotel.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for taking the time to review and survey your stay with us. I understand the inconvenience we have caused you and I can assure you the situation has been handled and we will strive to better ourselves to ensure complete guest satisfaction. If there is anything I can do for you on a personal level please do not hesitate to call and request. Kavi Patel General Manager Best Western Heritage Inn

"One of the Worst Hotels I've Had the Misfortune of Staying In"

2
23/11/2016

I had low expectations of this hotel since it is basically in a truck stop off highway 5 - the only reason we booked here is that we needed a rest / overnight stay on our way from San Diego to Sonoma. We made the reservation due to the good reviews on Tripadvisor and thought it would at least be decent. But, the manager who checked us in made a couple of snide comments and was rude - which added insult to injury since the room itself smelled like urine, the traffic is VERY loud and the hotel is very run down. We got a poor night sleep. The only good thing about this stay was that the room was relatively clean. I would suggest staying at a different hotel if you need to stop for an overnight rest off of Highway 5, this one was terrible.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for taking the time to review and survey your stay with us. My team and I would like to apologize for the inconvenience we have caused you. I can assure you my front desk manager realized her mistake and would like the opportunity to serve you in the future with excellent customer service. I do not take these situations lightly as our guests deserve be treated with the highest level of quality and consistency. If there is anything we can do for you upon your next stay please do not hesitate to call and request. Once again we apologize for the inconvenience and hope you have a wonderful day. Kavi Patel General Manager Best Western Heritage Inn

"I'll take Heritage Inn over Liberty Inn down the road"

5
21/11/2016

The Heritage Inn was great find! It seems out in the middle of no-where but 4 miles to the North is the Willow Ranch BBQ. Wonderful Meal and the place stays open past 9PM. 12 miles to the East is Bakersfield with even more amenities. The following Sat night I stayed at the Liberty Inn about 30 mins South. But the best Restaurant closed at 9PM. What was left was fast food establishments. I liked the TV programming at the Heritage Inn. The Liberty Inn is so lame with the limited TV programming. The Heritage staff seemed more likely to smile. Not so with the Liberty Inn staff.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for staying with us and offering your feedback. My team and I are glad to hear you enjoyed your stay and the restaurant we recommended as well. We will work hard to maintain quality and offer more choices to eat near our small exit. If there is anything we can do for you upon your next stay please do not hesitate to call and request. Once again thank you for your business, and have a wonderful day. Kavi Patel General Manager Best Western Heritage Inn

"Superior"

5
19/11/2016

I usually only give a max of 4 stars since nothing in perfect, but I was so impressed with motel I would give more stars if possible. Stephanie (?) was at the desk when I arrived at about 4 pm. She was very gracious and even called the room later to see if I needed an additional blanket. The room was quiet even though right by I 5. I also couldn't hear anything from the adjacent rooms. I would highly recommend as a place to stay. Free WiFi, pet friendly, microwave and fridge in room.

kavi p, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"How refreshing!"

5
12/11/2016

I must share that my experience here was absolutely made (5) Stars in customer service by Kim! Yes it is located adjacent to I-5 making my first night of sleep impossible, but the care and kindness Kim provided made up for it. Upon my early arrival Kim was gracious, patient, and helpful. The second morning when I expressed my lack of sleep, Kim made my move to a quieter room effortless. She even went the extra mile to telephone before leaving her shift to check in on me. I will take some Hwy noise any day to be treated in such a welcoming and caring manner. Lastly, it evident that the owner of this property takes great pride in the service he offers to weary travelers... I am very grateful!

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for taking the time to review and survey your stay with us. I am glad to hear our beloved Kim was of outstanding service during your stay. We will work hard to make sure all our guests are comfortable and enjoy their with us. I have also used your kind review on our Facebook page to remind our guests about the level of customer service we offer. You can also view it at Facebook.com/BWHeritageInnBakersfield If there is anything we can do for you upon your next stay please do not hesitate to call and request. Have a wonderful day. Kavi Patel General Manager Best Western Heritage Inn

"Great location off Hwy 5 in Bakersfield."

5
12/11/2016

What a perfect overnight location right off of Hwy 5. Walking distance to a IHOP & Jack in the Box. We have stayed here before and the staff is extremely friendly and helpful. Once you get settled in, they give you a nice courtesy call to be sure all is good. We have a little 4 X 6 trailer we pull and the parking allows for pull through, so we were able to park easily.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for staying with us and leaving your feedback as well. My team and I will work extra hard to maintain our friendliness and level of courtesy for all our guests. If there is anything we can do for you upon your next stay please do not hesitate to call and request. Once again thank you for your business and safe travels! Kavi Patel General Manager Best Western Heritage Inn

"Roadside Transit Refuge"

5
11/11/2016

The hotel is poised to accommodate road travelers in transit. It is right off of Highway 5 in the Bakersfield area. The rooms are clean, comfortable and stylishly appointed. My husband and I were traveling with a friend, and both rooms reflected the excellent standard one prefers. At the check-in counter, the host provided a plate of cookies, a welcome treat after a long drive. Even though the hotel is located close to the busy freeway, we didn't notice road noise, and the host provided ear plugs for those who may be more sensitive to noise. The room had considerate little touches, like make-up removal cloths, a small coffee pot, two luggage racks and many pillows on the bed. The question we had on TV operation was answered swiftly by the staff, with someone coming to the room to assist (it was user error on my husband's part!) The bathroom was spotless. Breakfast is provided, and the hotel offered gluten-free options that accommodated our traveling companion. We were hurried, so I was able to grab a couple of hard boiled eggs and coffee only, but there were many other options available. There was a breakfast room assistant standing by. This is one of the nicest travel lodges that I have experienced. I've stayed at this hotel three times and each experience was excellent. Kudos to the host!

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good evening, My team and I are pleased to hear you enjoyed your stay with us. We take deep pride in pleasing our interstate travelers and making sure you and your family are comfortable. We continue to strive for greatness, if there is anything we can do for you upon your future stay, please do not hesitate to call and request. Have a great day and safe travels my friend. Kavi Patel General Manager

"Clean and Comfortable"

3
09/11/2016

It was too late to make it to San Diego so we stopped outside of Bakersfield. We had a comfortable room, good TV selection, excellent WiFi, good shower, very comfortable beds, and efficient relatively quiet air conditioning. This property is just off I-5 so there is a little noise. This exit has the motel, a Jack-in-the-Box, a Subway and a gas station. Anything else is at least 5 miles away. Free breakfast was the standard cold selection with waffles and toast. The staff was friendly and helpful. Not a destination but a comfortable stop.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good evening, Thank you for pointing out some of the highlights during your stay. My team and I will work hard to maintain our comfort level and are looking forward to future stay. If there is anything we can do for you please do not hesitate to call and request. Have a wonderful day. Kavi Patel General Manager

"Very Nice Place to Stay"

4
07/11/2016

As always thank you for a good nights rest. The Best Western Team went out of their way to insure a confortable stay, i really appreciated the snacks and the bottle of water. Good job team, your hard effort does not go unoticed!

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good evening, Thank you for choosing to stay with us. My team and I will work hard to maintain our consistency with all guests and appreciate your kind comments. If there is anything we can do for you upon your future stay please do not hesitate to call and request. Have a wonderful day and safe travels. Kavi Patel Genral Manager Best Western Heritage Inn

"Pet Friendly, Nice Overnight Stop"

4
24/10/2016

This hotel is located right off I-5 freeway so there is a little bit of traffic noise. It is about 15-20 minutes away from the main part of Bakersfield, so if you are coming from that direction, keep on driving and you will get there (as we discovered). We were greeted by Mr. Kavi Patel, the General Manager. At check-in, we were given a welcome bag that included a few snack items, 2 cold bottles of water and a welcome letter telling us what was in the area (restaurants and stores). I was impressed with these smalls gestures. Our room for the 1 night stay with our large dog had a king size bed, was nearby the pet area, was clean, comfortable and fairly quiet. The temperature was in the high 90s, so the complimentary cold water and air conditioner in the room was nice. The hotel offers a continental breakfast which was enough to get us started in the morning. It was convenient to have the I-5 on ramp nearby when we were ready to leave in the morning. We will definitely stay here again if passing through Bakersfield on our way to/from our future vacation destinations.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good evening, Thank you for taking the time to review and survey your stay with us. It was a pleasure meeting you during your short trip and I am very happy to hear you enjoyed our little gestures (the devils are in the details, I always say). My team and I will be delighted to serve you again in the future. If there is anything I can do for you upon your next stay please do not hesitate to call and request. Once again thank you for your business, and safe travels to your and your family. Kavi Patel General Manager Best Western Heritage Inn

"Met my criteria"

4
23/10/2016

When I'm just passin' thru, I want a clean room/bathroom, a good shower, & a comfortable bed. All 3 of these expectations were met. It was close to I-5, so that was also a plus. I didn't need to be close to Bakersfield.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good evening, Thank you for taking the time to review and survey your stay with us. My team and I are pleased to hear you enjoyed your stay with us and we met all major criteria during your pass thru. If there is anything we can do for you upon your future stay, please do not hesitate to call and request. Once again thank you for your business, have a great day. Kavi Patel General Manager Best Western Heritage Inn

"Ok"

3
17/10/2016

Nothing exciting and nothing nearby but some chain restaurants. We went north 4 miles for good Mexican food. Hotel had very poor internet even though no one around at 4 pm. Finally got good signal at 1 am

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good evening, Thank you for taking the time to review and survey your stay with us. I would like to apologize for not exceeding your needs during your stay. Unfortunately because we are in a remote area of town our internet signal is not always the strongest. We are always looking for alternatives to increase internet speed, but there is only so much we can do to improve the strength. I hope my staff was welcoming and professional, and our room was clean and comfortable for your overnight stay. If there is anything my team and I can do for you upon your next stay please do not hesitate to call and request. Once again I apologize for any inconvenience, and thank you for your business. Have a great day. Kavi Patel General Manager Best Western Heritage Inn

"Overnight stop"

5
16/10/2016

Great place to stay on our way from Las Vegas To San Francisco. Room big enough with a large clean bathroom. Breakfast was adequate-cereals pancakes toast bagels hard boiled eggs yoghurt and fruit plus coffee. Not much around but garage with groceries and a couple of takeaways. Great for our needs.

kavi p, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Clean but not close to much"

3
30/09/2016

The room was really nice but we had to drive 20 minutes to get to a non fast food restaurant. Minor thing but ... Every time we happened to look out our window the desk clerk was sitting in the front entrance area smoking and on her phone. It just didn't give off a very professional vibe. Probably not a repeat stop but appreciated the room being clean.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for taking the time to review and survey your stay with us. We appreciate the feedback and will work hard to fix our mistakes. If there is anything I can do for you to earn your business back please do not hesitate to call and request. Once again thank you for your business, and have a wonderful day. Kavi Patel General Manager Best Western Heritage Inn

"Great Place to Stay!"

5
23/09/2016

I love staying at Best Westerns and this one was exceptionally nice. The rooms were really comfortable with an overhead ceiling fan which I liked. When we checked in, they had chocolate chip cookies for us - love that! The breakfast is very good with pancakes, etc. We'll definitely stay here again when we are headed in that direction.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for taking the time to review and survey your stay with us. We appreciate he awesome comments, and look forward to serving you again soon. If there is anything my staff or I can do for you upon your next stay please do not hesitate to call and request. Once again thank you for your business and have a wonderful day. Kavi Patel General Manager Best Western Heritage Inn

"Clean, dog-friendly hotel"

4
21/09/2016

The hotel was clean and dog-friendly, which was our main priority. Breakfast was disappointing -- just a few muffins and bananas. But this was a very good hotel to stay in when driving between California and Arizona.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for taking the time to review and survey your stay with us. I would like to apologize for not exceeding your needs with our breakfast options. I can assure you that we do offer a few more products than just muffins and bananas. Unfortunately because of our small breakfast area, hot eggs and bacon are not on our menu just yet. Hang tight because we will bring a more enjoyable breakfast for all of our guests soon. Once again I would like to thank you for your business, and we hope to serve you again soon. Safe travels! Kavi Patel General Manager Best Western Heritage Inn

"Air Conditioner"

4
15/09/2016

Arrived at 9pm room was like an ice chamber set on 70 we did not get to bed until after 11pm stood outside with door open to warm room. Should have asked for another room but that may not have been any better and the receptionist on that evening was not overly receptive. I hope in future they double check the temperatures in rooms

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for taking a moment to fill out your online survey. My staff and I would like to apologize for any inconvenience we had caused. I would like to remind you that our team is responsible for the quality of your stay and we would be more than happy to accommodate you in any way. I will also remind my staff to double check the comfort level in our rooms during our daily inspection to ensure complete guest satisfaction. If there is anything we can do for you on your next stay please do not hesitate to call and ask. Once again thank you for your business, and have a wonderful day. Kavi Patel General Manager Best Western Heritage Inn

"Diamond in the Rough!"

5
12/09/2016

This place is amazing! The young lady at the front desk was a gem!! She was very professional and personable, like all customer service agents should be. She even asked me if she could pet my pooch after getting me all checked in! She was very very accommodating!! Would completely stay here again on my next time through!! The hotel is clean, even though it is in the middle of no where, they have the few restaurants available open 24/7. They are even pet friendly!! The beds are comfortable, they have Direct TV and the pool is nice and clean! Such a relaxing stay!!

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, We are truly excited to hear about your experience with us. Our staff works especially hard everyday to ensure complete guest satisfaction, and to make you feel at home. If there is anything we can do for you upon your next stay please do not hesitate to call and request. Thank you once more for you business. We are looking forward to your return at our location. Have a wonderful day. Kavi Patel General Manager Best Western Heritage Inn

"Just so so"

2
04/09/2016

We stayed here on way to La from SF and as expected it was a bed and a room. We heard footsteps of people above us all night which was annoying and AC was super loud. Curtains did not close all the way. The bfast was free but in a tiny room so we went to the ihop next door which was perfect for the kids. The service was average, clerk seemed annoyed w us when we checked in and clearly did not like her job. I won't stay there again unless forced to. Plenty of gas and bfast choices at this exit.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good afternoon, Thank you for taking the time to review and survey your stay with us. My staff and I would like to apologize for any inconvenience we may have caused during your stay. I will make sure I bring up this situation in our next staff meeting to make sure we service our guest and ensure complete satisfaction. Maintenance issues in the room are a daily struggle for us, but we will make sure all irritants will be fixed and ready for use without problems in the future. As for our small breakfast area, we recently added outdoor seating, knowing our breakfast area is very small especially when we start to get busy in the mornings. I hope you consider staying with us again in the future. If there is anything we can do for you upon your next stay, please do not hesitate to call and ask. Have a great day. Kavi Patel General Manager Best Western Heritage Inn

"Best Western in Bakersfield"

5
01/09/2016

Good clean and pet friendly. I would recommend this to any family traveling with a pet and wanting a clean room with a very good staff. Easy on/off freeway and close to a restaurant so it is not necessary to search for a place to eat after driving all day.

kavi p, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Great for a nights stay while traveling up interstate 5"

4
31/08/2016

Very clean and comfortable. Large flat screen TV. Comfortable bed and large room. They offer coffee and a light continental breakfast. Very quiet and could not hear the highway at all. Cheers and happy travels.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for taking the time to review and survey your stay with us. My staff and I pleased to hear you enjoyed your stay. If we can do anything for you upon your next arrival please do not hesitate to call and ask. We love seeing our returning guests, as well as delivering a level of quality which is hard to find after a long drive in the desert. Once again thank you for your business, and we hope to see you soon. Safe travels. Kavi Patel General Manager Best Western Heritage Inn

"Great spot for a night on the road"

4
23/08/2016

Husband and I were driving from San Diego to Seattle and decided to call it a night here. Even better it's pet friendly! It's an additional $10 a night though. It's right off the 5 so it's easy to find. We had a big uhaul with our car towing behind and so we needed to park in a very well lit area and this was no problem. We had a room on the 1st floor two beds -- it was fine, clean and a good size. No complaints really since we were just spending the night there. There's free breakfast - very basic, but it's helpful. Otherwise, there's not much food options besides a Jack in the Box. If you're looking for a place to call in for the night and you want something to simple with no frills -- this is your spot.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good afternoon, Thank you for taking the time to review your stay with us. My staff and I are pleased to see you had a great stay with us, and the amenities and services we provided were sufficient during your stay. If there is anything we can do for you upon your next stay please do not hesitate to call and ask any of our agents. Once again we appreciate your business, safe travels. Kavi Patel General Manager Best Western Heritage Inn

"business trip,"

5
15/08/2016

I have stayed at this hotel approx 3-4 times prior to this stay. I will always stay here when I am in the area. this hotel is right off of the I-5 fwy with a Jack in the Box, an Ihop and a Subway within walking distance. Even though this Hotel is right off the freeway you here NO freeway noise in the room what so ever which makes for a great night sleep in there comfy beds. I would highly recommend this Hotel to anyone who needs a place to stay if you are in the area. Happy travels.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for the kind words and awesome review! As we spoke on the day of your check out, my staff and I are always delighted to serve our returning guests. If there is anything we can do for you upon your next stay please do not hesitate to call and ask. Have a wonderful day, save travels. Kavi Patel General Manager Best Western Heritage Inn

"Comfy"

4
10/08/2016

This was a very clean, quiet room. The air conditioner was a little noisy, but otherwise we really liked it. The help was excellent, had a good breakfast also. I would recommend people to stay here. They have a nice pool, we were on the first floor and it was still quiet.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for taking the time to review your stay with us. We appreciate and welcome all forms of feedback and strive to make every guest count at our location. Thank you for pointing out some of our mistakes in the room, we will note all faults, and take proper measures to fix all problems. If there is anything we can do for you upon your next stay, please do not hesitate to call and make a request with any of our lovely staff members. Once again thank you for your business and we look forward to serving you again soon. Have a wonderful day, and safe travels! Kavi Patel General Manager Best Western Heritage Inn 661-764-6268

"Great Stay"

5
01/08/2016

Excellent stay from start in to finish. Room was clean, bed was super comfortable, Tv and internet worked perfectly, breakfast was tasty and fresh. We usually stay at another place one exit north but will be staying here instead for mid-way stop-overs between Los Angeles and the Bay Area.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Our staff and I are pleased to hear you enjoyed your stay with us, and are particularly happy to hear you have switched hotels for your stop overs between Los Angeles and the Bay Area! If there is anything we can do for you upon your future stay, please do not hesitate to call us and make a request. We value the business of our returning customers, and hope to serve you again soon. Once again thank you for your business, and have a wonderful rest of the week! Kavi Patel General Manager Best Western Heritage Inn

"Ahhhhh....just what I was looking for..."

4
30/07/2016

We were greeted with a gift at the front desk by friendly and informative Stephanie. There were only 5 rooms left when we arrived (without reservations) at about 9:00 pm on a weekday in July. We took the stairs to our room (no elevator). Comfortable bed and pillows, strong shower supply and surprisingly quite room even though the hotel is just next to the hi way. We went for a dip in the pool, which was nice and cold and had it to ourselves. Repeat the next morning. Full hotel but only one other family tool advantage of the pool. Excellent buffet breakfast as the Best Westerns are known for. Oh, the in room coffee is delicious! Highly recommend a stay here.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, My staff and I are pleased to hear you enjoyed your stay with us. We are also happy to hear our outdoor amenities were sufficient for your stay. If there is anything we can do for you upon your future stay, please do not hesitate to call and make a request with us. We value our returning customers business, and love to see everyone a second or third time around. Once again thank your for your business, safe travels! Kavi Patel General Manager Best Western Heritage Inn

"Clean, safe stay in Western Bakersfield"

4
30/07/2016

Great place to stay to get off of highway 5 and get some good rest. This has always been a good stopping point before entering the LA madness. The rooms are comfortable and nicely appointed and the staff is always friendly. I do want to point out that the toilet seat in room 101 leaves something to be desired. It feels like toilet surfing as it shifts from right to left depending on which way you happen to move! Not a pleasant feeling in the middle of the night! Otherwise a very pleasant stay.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning Mr. Ring, Thank you for taking the time to review and survey your stay with us. It is always a pleasure to serve a returning guest. My staff and I would like to apologize for the inconvenience in our bathroom during your stay, we have since fixed the problem and are awaiting your return! If there is anything we can do for you upon your future stay please do not hesitate to call us and make a request. Once again thank your for your business and we hope to see you soon! Safe travels. Kavi Patel General Manager Best Western Heritage Inn

"Great place to rest along the road"

4
25/07/2016

Best Western is a pretty reliable chain. I had stayed at the Heritage Inn before. I was greeted by the desk clerk by name, a letter from the manager thanking me for my return visit, and a small goodie bag. Had a great night's sleep, and refreshed for our continued journey in the morning after a hot breakfast.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good afternoon, Thank you for taking the time out of your day to review and survey your stay with us. My staff and I appreciate all forms of feedback, which helps up improve our quality of of service, rooms, and over guest satisfaction. Thank you again for continuing to choose our location for your overnight stop. If we can be of any assistance upon your next arrival please do not hesitate to call and ask for anything at all. Once again thank you for your business, safe travels. Kavi Patel General Manager Best Western Heritage Inn

"Beautiful Hotel"

5
19/07/2016

The room was really lovely. Linens & furniture updated and clean. Even the sleeping pillows were arranged with such care and visual appeal. I did not care for the continental breakfast, but the woman who worked there did a nice job with what she was given to serve. Really a nice surprise! Good value.

"Great for an overnight"

5
18/07/2016

Surprisingly a busy stop. (If they are full there is another motel opposite which apparently takes the overflow. Didn't price/visit that motel.) Choice of eating at this exit is IHOP, Subway or Jack In The Box. The motel is, as previous travelers reported; an excellent choice for a comfortable stay. The two story facility doesn't have an elevator. Suggest calling ahead if you haven't already made a reservation. Their centrally located ice machine strains to produce ice later in the evening, so get your ice bucket filled upon arrival. The breakfast was far better than expected. Noteworthy were the English Muffins (and other pastries) individually wrapped made by a California bakery. Good choice of all sorts breakfast eateries. The breakfast staff keeps things stocked and keeps the place neat and clean. Bottom line....if it is time to stop for the night you'll like this place.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, I would like to thank you for taking the time out of your day to write a review based on your stay with us. It is an incredible feeling knowing that our staff was accommodating and helpful during our peak hours. We work hard everyday to ensure complete guest satisfaction, and one of the best feelings for our staff is when we read it in a review. We are in the works of upgrading our ice machine for better service to our guests. If there is anything we can do for you on your next stay, please do not hesitate to call us and make a request. Once again thank you for your business and we hope to serve you again soon. Safe travels! Kavi Patel General Manager Best Western Heritage Inn

"Stayed twice, will again"

5
13/07/2016

Not a lot business around the facility except short order and gas stations. The friendliness of the staff, the room cleanliness, the bed, pool, et. al. make up for any minor short coming. Particularly liked the size of the room, was far from cramped. Bathroom not much different than the average, i.e. small with sink outside of tub area. Only shortcoming was that the ice machine dispensed very little ice but that could be a customer fault. Mostly a good experience for a single night to stop early and leave late before getting into the LA area.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Jake I would like to thank you for first for choosing our hotel on your trip to LA. My staff and I work hard everyday to ensure complete guest satisfaction and it is a pleasure to see we are doing it right with excellent reviews. During our summer months, our ice machine goes through quite a bit of traffic every morning, and we are working on upgrading our machine for better service to our guests. If there is anything we can do for you on your next stay, please do not hesitate to call me and make a request. Thank you for your business, and we hope to see you again soon. Safe travels! Kavi Patel General Manager Best Western Heritage Inn

"Great 1 night stay in Bakersfield"

5
07/07/2016

Best Western was a great experience, clean, nice rooms at an amazing price! I have stayed at way more expensive hotels & this was just as nice. Great customer service & great location near freeway. If I am ever close to here again, definitely will be back!

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning! Our staff and I would like to thank you for taking the time out of your day to review your stay with us. We work hard everyday to ensure complete guest satisfaction, and it is a great pleasure to see our hard work comes with great reviews. If I can be of any assistance to you for your future stay, please do not hesitate to call and leave a request. Once again thank you for your business and we look forward to seeing you again soon. Safe travels! Kavi Patel General Manager Best Western Heritage Inn

"Best Western Hotel Stay Experience"

5
01/07/2016

Hotel was clean, good amenities, comfortable beds, quick and easy check in/check out and phenomenal service and staff. If I ever pass through Bakersfield California again I will be staying at the Best Western Hotel. Great price, quality and excellent service I do not get at other hotels.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Arlyn, Thank you for taking the time to fill out a review for your stay with us. My staff and I work tirelessly day in and day out to provide our guests with the best customer service and room quality on Interstate 5 between Los Angeles and the Bay Area. Reviews like yours keep us going and let us know our hard work and dedication is paying off. If there is anything we can do for you on your future stay, please do not hesitate to call us and make a request, we will do anything to keep our guests happy and satisfied knowing your choices are slim on this stretch of road in the desert. Once again thank you for the kind comments, and we look forward to serving you again soon. Kavi Patel General Manager Best Western Heritage Inn

"Stayed for business"

4
25/06/2016

Needed a place for a night for work. If I do not need an extended stay hotel with a kitchen I usually stay at a BW. The people here were great and the bed was comfortable. Continental breakfast that was good. It included hard boiled eggs instead of the fake eggs and there were waffles.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for choosing our hotel for your stay, we appreciate the business and your kind words as well. If we could be of any assistance upon your next stay, please do not hesitate to call us. We hope to see you again soon! Have a safe trip and safe travels. Kavi Patel General Manager Best Western Heritage Inn

"Ok, but nothing to write home about"

3
17/06/2016

We ended up in an upstairs room, paid extra for a 'spa' room (99) that didn't get used...we just needed a bed and bathroom for the night. Room was OK, shower dripped (remember CA has a water shortage), breakfast was very minimal...nothing hot. Rolls & muffins, think there was cereal. Hopefully won't go back. stayed thinking we'd get the 50 card on 2nd visit (later in same trip...still no word on that).

"Great customer service"

4
13/06/2016

Husband and I are OTR drivers and stay in motels about once a month. I have never reviewed a motel before but felt compelled to do so due to the outstanding customer service we received from Kim at the front desk. She went out of her way to make our stay comfortable.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for taking the time out to review your stay with us. Kim is a wonderful employee, and I am glad to have her on our team. We are looking forward to seeing you again in the near future. Have a great day, and drive safely! Kavi Patel General Manager Best Western Heritage Inn

"Nice Hotel"

4
07/06/2016

We arrived in early evening hours as we were on a very long drive. We found the place to be quite clean, nicely decorated, and they have very nice staff. Their continental breakfast bar had enough variety that the family was satisfied.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for taking the time to review our hotel. Kind words like this keep us going, and let us know were doing just fine. If there is anything we can do for you on your future stay, please do not hesitate to call and make a request. Once again thank you for staying with us, and we look forward to serving you again soon. Kavi Patel General Manager Best Western Heritage Inn

"Excellent little Gem on 5"

4
03/06/2016

Clean, inexpensive and well presented. Everything you need on a layover en-route to your destination. Staff was friendly and helpful. Location to freeway made for convenience without much noticeable noise from the passing cars. Rooms are clean and simple.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for taking the time to fill out a review page for us. Kind words go a long way for my team and I. We work hard everyday to make sure our guests have a quality stay at our hotel. If there is anything we can do for you on your next stay, please do not hesitate to call us and make a request. Have a great day, and safe travels. Kavi Patel General Manager Best Western Heritage Inn

"Good Value Helpful Staff"

4
25/05/2016

Needed a place late in the day. At first there were no vacancies. Before we could drive away, the night clerk came running out to tell us of a cancellation. This was above the call of duty. The breakfast was adequate to get us started the next day. It was a good value.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Thank you for the kind review and helpful scores! We look forward to serving you again soon. If there is anything we can do for you upon your next stay, please do not hesitate to contact any of our team members. Have a great day, and safe travels. Kavi Patel General Manager Best Western Heritage Inn 661-764-6268

"Positive Experience"

5
20/05/2016

The staff is pleasant and cooperative; the room is most adequate for overnight stays; the breakfast is appreciated along with the in room coffee. There is desk space and a comfortable chair but probably would not fit long term needs. Great, however, for overnight stays.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning! Thank you for your kind review. It's good to know we are doing things right for our guests the first time. Thank you for staying with us, and hopefully I can meet you on your next stop over. Safe Travels! Sincerely, Kavi Patel General Manager Best Western Heritage Inn

"Bakersfield Hotel by I-5"

4
19/05/2016

Hotel is good, very clean and right by the I-5. Not much places to eat, but for 1 night it's good. We didn't use the breakfast, but they have a small dining place right in the lobby. Coffee maker is available in the room.

kavi p, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Claudia Flores, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Best Western Bakersfield Trask Rd, Good stay but aesthetics need attention."

3
16/05/2016

Comfortable room (#109), great air conditioning, clean and neat with nice beds and furniture. BUT some basic maintenance issues need to be addressed though. Peeling paint in bathroom, cracked/missing caulking, minor stained walls, carpet needing cleaning, etc. This is an older Best Western and very convenient on highway 5 in Calif but some small issues keep this from being very good/excellent rating.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Good morning, Mr. Ring! So sorry to hear about your stay at our hotel, and thank you for bringing up our problem areas as well. I'm glad to hear our service was still adequate even though our room quality was not up to par. I would like to offer you 20% off of your next stay, and I will personally make sure and guarantee our rooms are up to date in maintenance and cleanliness. Thank you once again, and we hope to serve you again soon! Kavi Patel GM Best Western Heritage Inn

"Last Leg of Trip"

5
12/05/2016

We had been traveling for over a month in NV and AZ. We were on our last leg before returning to home in the San Francisco Bay Area. This hotel was right on I-5 for a quick start in the morning (to avoid any town traffic). Exceptionally clean and very quiet. Room for us included a Best Western Welcome Package for BW card holders (granola bars, water, cookies) and breakfast in the morning. Was a great stop for a morning quick start home! Would recommend for a "pit stop" on I-5 travel - as very far from much else.

kavi p, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Thank you so much for your response. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. (:

"A convenient overnight stop off the I-5"

4
02/05/2016

I arrive late evening after driving up from LAX and was greeted warmly and efficiently. The room and breakfast were as I expected being a regular in Best Western's. I slept well and left early for the run north. The hotel has rooms on two floors accessed from the parking lot and has no lifts. If you struggle with stairs and luggage I would recommend making a special request for a ground floor room. Overall a good overnight stop.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Brian R, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Very Good Hotel on I-5"

4
01/05/2016

I booked the BWHI for a planned overnight stop on my drive from San Jose to Riverside CA. I wanted a location that would be on I-5 and which would permit me to get through the LA metro area traffic within 2 hours. Having read the earlier reviews on TA the BWHI seemed well suited for my needs. However, I was pleasantly surprised with the hotel. My room (103) was very clean, well appointed and comfortable. The staff was friendly and courteous. As a BW Rewards member I was given a "welcome bag" that contained snacks and a personally addressed letter from the manager. The BWHI isn't your typical interstate truck stop motel; and its moderate price point makes it an excellent value.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Gene S, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Exceeded expectations"

4
27/04/2016

Our room was clean, the staff was excellent. It was nearly twice the price of the other motels in the (very remote) area, but it was still reasonable and a good value compared to similar properties nearby.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Robert H, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Not what we expected"

2
25/04/2016

I know we shouldn't expect a whole lot from a place like a Best Western, but for some reason I remember them being a bit better than this one. This place feels more like a truck stop. My wife and I planned to stay here for an overnight stay on our trip down the I-5. First of all, this motel looks much better in the pictures than in person. While the room and bathroom was quite spacious, there was an odd smell of "old folks home" when we walked in. Not dirty, but I think it might be whatever chemicals are used in cleaning the room, or maybe it was the carpet. Not sure. There was also a giant crack in our ceiling and a strange attic door over the bed. This was a bit unsettling. The TV channel options were very VERY limited. We were surprised (and incredibly disappointed), especially being in a place where there is literally nothing else to do but sit and watch TV. The beds were decent. Not wonderful, but was able to get a decent night's rest. They do offer a late checkout (as late as 1PM) in case you really wanted to sleep in. They offer a disappointing continental breakfast. While I have had continental breakfasts before, this had to be one of the worst. I've never seen each pastry or bread item individually wrapped before. And everything tasted old and mediocre. The best part were the "make-your-own-pancakes" (not waffles...pancakes). Just push a button and wait a couple of minutes for it spit out two small rubbery pancakes onto your paper plate. The eating area was incredibly small and cramped...a small corner of the lobby. They also have an attendant watching us like a hawk, I guess to keep people from eating too much food(?). Very awkward and uncomfortable. Oh, and after all that, we were still hungry. So much for the included breakfast. We ended up having to buy out later. Bottom line is that while this place did the job of providing a place to sleep the night for me and my wife, it certainly would have been better for us to cough up a couple of extra bucks to stay at a nicer place in downtown Bakersfield. Even if they didn't include breakfast, we would have to buy something anyway. Stay here only if you're desperate.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Aaron Vidal, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 25% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. If you would be so kind to give me a call back at the convenience of your time on my personal line. 6613311602. I really need to get more input as to why your stay was so bad at my hotel. We have a large number of Best Western Rewards members that stay with us every day, and they seem to be pretty content with the products we offer. A review like yours is very inconsistent and requires a little more insight to fix the problems you see are wrong. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 661-764-6268. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Family Roadtrip Stop Over"

5
09/04/2016

This is a perfect place to stay the night after a full day of driving, and refreshing for another day on the road. The staff was friendly and accommodating. The room was clean and beds comfortable. The breakfast was ample and very satisfying. We will definitely be back the next time an I-5 roadtrip calls for a pit stop.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Stephanie, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Unexpected Gem"

4
08/04/2016

We were tired of driving, just pulled off the road not knowing what to expect and found this Best Western next to a Vagabond Inn and decided to stay. We are crazy travelers, we don't always make reservations, we take our chances with familiar chain hotels, so we know a good find when we find one. The rooms were very clean, spacious, the customer service was super nice and a breakfast menu included food for people with food sensitivities. The seating area was small for breakfast, two small tables and a coffee table with a couch and a couple of chairs. They offered gluten free baked goods and almond milk which I have never seen offered at free breakfasts. Great Place to stop off if you are ever on I-5 and need to stop off. Ask for the Manager Special, it's better than AAA discount.

"Very good for an overnight stay"

4
07/04/2016

If you're making a trip from the Bay Area to LA, this is a decent family friendly option for an overnight stay. Don't judge a place on its exteriors. While exterior looks a bit dated, the rooms are clean and continental breakfast is surprisingly decent. Also, the access to I-5 is very helpful.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Jacob, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Pleasant Stop Over Point"

4
06/04/2016

Had a good experience at this hotel. We checked in at 3am, the clerk was prompt in getting us checked in and gave us extra bath towels. The breakfast options were decent and they even had gluten free muffins on offer. The road noise from I5 was tolerable and we were actually able to rest at this hotel. Thank You!

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear W. Lee J, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Great Location"

4
04/04/2016

Good clean reasonable property right on the freeway. Clean quiet rooms Excellent for an overnight stay while on the road. Good value for the money Sorry I didn't get to use the pool, looked clean and well kept

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Robobcca, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Cenvenient room for interstate"

5
01/04/2016

Nice clean room with easy access to highway. Typical Best Western breakfast of cereal, make yourself pancakes, hardboiled eggs, and muffins. Easy walk to a small selection of fast food places including Subway where we like to grab a salad

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear kelsonhoff2, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Decent all the way around"

5
26/03/2016

Again, after a long day of driving I-5, we were looking for a place to rest right on the freeway. This was great. We weren't bothered by the noise and the AC worked just right. The room was amply spacious and clean. The beds, although wasn't like home, sure got us the rest we needed. Breakfast in the morning sent us on our way with fully tummy's too. We'll be returning on our next driving vacation through the area.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear beernu, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Friendly, helpful staff and great room!"

5
10/03/2016

We have stayed here 2 years in a row on our way from Palm Springs to Portland. The rooms are clean and comfortable and the staff is friendly and helpful with all our needs and questions. There are only 3 basic fast food restaurants at this exit but we were thoughtfully provided with a list of restaurants just a few minutes up I-5.

DilipPatel0265, Frontdesk at BEST WESTERN Heritage Inn, responded to this review
To Our Valued Guest, Thank you so much for taking the time to post a review about your recent stay with us. I have shared your comment with my staff and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad that you enjoyed every time you stayed! Again, Thank you for the business and we are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind Regards, Kavi Patel Manager

"Road Warriors"

5
03/03/2016

Clean, quiet, convenient & safe. They even have almond milk! The Desk clerk went out of her way to find my best western membership # which always seems to be "lost" when I try to get points for my BW stays. Pool looked clean & water hot. Cold fridge, micro & coffee maker in room. Thx??

DilipPatel0265, manager at BEST WESTERN Heritage Inn, responded to this review
Dear Sir/Ma'am, Thank you for sharing your feedback about your recent stay with us. We are delighted to know that you found our hotel clean, quite and comfortable Your business is very important to us and we value your feedback and will share it with my team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experienced for all our guests. Again, Thank you for your loyalty to our brand, and we hope to see you soon! Kind Regards, Kavi Patel GM

"Great Place"

5
02/03/2016

Great place to stay, clean, close to the freeway, restaurants and gas available. Professional run with excellent customer service. Definitely would stay again if in the area. Only thing disappointing was there was no elevator to get to the second floor so it was a challenge if you have heavy pieces of luggage.

"Good Point to Stop"

5
26/02/2016

This was at end of day one on way to Arizona. Very easy to locate & get checked in for the night. Welcomed with warm cookies. Very tasty. breakfast was usual menu but tasty. Always a great chain for the value.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Pam T, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Pet odor be gone"

5
25/02/2016

We traveled with a small dog and experienced some pet friendly rooms you could tell were Pet odor rooms. Not here! It was a great choice off the free-way. Although, the dog could hear the traffic, I could not.

"Great stopover if on I-5"

4
22/02/2016

Easy on-off I-5 after/before Grapevine. Extra large rooms, friendly staff. Pool in season. (Hotel is not on route of I-99 to Yosemite.) Several restaurants nearby. Comfortable bed and lighting with plenty of parking.

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear 221wendyh, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Road trip stop"

4
11/02/2016

Nice, spotless room, great service, fantastic breakfast with a large variety of foods and coffee. Only complaint, ceiling fan buzzed and rattled. So close to freeway there is road noise if the window is open.

"Passing Through"

5
10/02/2016

We needed to stay overnight before continuing our trip and this was a very comfortable room and bed. We did have very noisy neighbors upstairs but that could not be contributed to the hotel quality; just heavy footed individuals!.

"Worked out perfect"

5
08/02/2016

I booked this hotel from Best Western App after a long day and couldn't drive any longer. The hotel was convenient to the freeway, the lobby was nice, the room was clean and the bed was comfortable. The price was great, I would stay here again if I am in the area

kavi p, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Michelle, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Ok stay."

3
03/02/2016

Had an okay stay att this hotel. The staff were friendly and the parking was free and good. The room was clean but a little bit old. The Bathroom was ok and clean. The breakfast is minimalistic and not so nice but it works. It was safe and not noisy.

kav d, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Torgeir F, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 661-764-6268. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Reasonable overnight stop on the I-5 crawl"

4
25/01/2016

It's a clean, reasonable highway overnight stop. On this stretch of I-5 (Buttonwillow to west Bakersfield), your choices are between this and the Vagabond Inn, Motel 6, Super8, Econolodge - all around 80-90 minutes north once you get out of the LA grind. I would generally consider BW a little better then those others. There's a few similar options 45 minutes back at Grapevine (Ramada, HI) so it's a matter of where you'd need to rest. Although it's also worth mentioning that depending on the time of year, you may smell a bit more of the farm life on this stretch of the highway, YMMV. Still, this Best Western seems as if it's been remodeled or well cleaned in the past couple of years - furnishings, carpets, upholstery is all in nice shape, clean, well lit, and maintained so worth the few dollars more than the Vagabond next door. You might get a little highway noise but I didn't notice it. Decent amount of space, internet access, standard self-serve breakfast options, otherwise there is an iHop just down the street. Kids happy. Momma happy. Dad too. Used this for the standard Disneyland run, as I see others have as well. ;)

kav d, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Yuppiescum, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kavi Patel, 05560 Property General Manager BEST WESTERN Heritage Inn

"Good for a quick stop"

3
13/01/2016

We reserved this hotel for a quick night's rest on our drive to Disneyland. We stopped in around 10:30pm, had a quick and painless check-in, and found our room easily. Our three kids were sleeping in the car, but woke up when we went inside our room. Our heater quickly warmed up the room, which was decently sized, and contained two clean, comfortable queen beds. There was a desk with a chair, and another large chair. The sink was large, and bathroom was average sized, but everything was clean and set up nicely. We couldn't find cartoons on tv, but it wasn't too bad. We woke up around 6am, showered, and headed to breakfast. It was a simple, free breakfast in the lobby including coffee, limited pastries, apples, bananas, yogurt, and a made to order DIY pancake machine. The breakfast was a nice touch to a decently priced room so we could fuel up before getting on our way to L.A. We would be glad to stay here again on our way down south.

DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review
Dear Stephanie, Thank you for sharing your feedback about your stay with us. We delighted to know that you found our hotel clean and comfortable.We are sorry if you did not find the cartoons channel on T.V. However, your feedback is very important to us as we strive to continuously improve the quality of our services to provide an exceptional experienced of all our guests. Thank you again for sharing your experience, and we look forward to seeing you in the future. Sincerely Dave Patel GM

"Nice stay"

4
11/01/2016

After Driving about four hours from San Diego we decided to take a break for the next day and stop here. I got out of the car to a bad smell. I joked about it to the lady at the front desk and she said that there is a dairy down the street. To be expected in Bakersfield. We get to our room and to our surprise it was real nice for the middle of no where. I would stay there again. My two pugs like it too!!

DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review
Dear Anna, Thank you for taking the time to complete our online survey regarding your recent stay with us. We are pleased to note that you were surprised that our hotel is really nice to stay with, and we're glad that you want to stay with us again in your future visits. Your satisfaction is very important to us and we will use this information to do everything possible to create an enjoyable experience for each of our guests. Again, Thank you and we hope to see you soon! Sincerely, Dave Patel GM

"Bad Night"

2
06/01/2016

Our stay started out poorly and got worse. It took 18 miles on local roads to reach here from CA58. This is not all their fault but it wasn't fun. I had received two e-mails from Best Western saying they were excited about our upcoming stay with them. I wasn't very happy when I arrived and it took 10 minute to prove I had a reservation ..... thank God I had saved a copy off the internet. The room was run down and in a poor area of town. The free breakfast next morning was so crowded (very small eating area) and looked so unappetizing we ate at the IHOP around the corner. The only good item was that it sits on Route 5 and we had no trouble getting started on our next part of the trip. Would not stay here again ..... too old and too expensive ($100).

DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review
Dear Mike, Thank you very much for taking the time to post a review about your stay with us. On behalf of our team, I would like to apologize for failing to exceed your expectations.Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for all our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior service and accommodations on your next visits. Kind Regards, Dave Patel GM

"DON'T STAY AT THIS BEST WESTERN HOTEL"

1
25/12/2015

This Bakersfield Best Western hotel is TERRBILE - stay anywhere else!! There is no value here! We paid $100 for a night's stay - what a rip off! The bed was AWFUL (lumpy and the mattress was very uneven). The HVAC unit did not work properly (sounded like a jet engine taking off). The room was dirty, the shower pressure nil and the bathroom sink plugged up (did not drain).

DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review
Dear Peter, Thank you for taking the time to post a review regarding your recent stay with us. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the things that you had mentioned. I have shared your feedback to my staff to ensure we handle these type of situations differently in the future. Again, Thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with a superior service and accommodations on your next visits Kind Regards, Dave Patel GM

"Super Nice Staff"

5
20/12/2015

The staff here at Best Western Heritage Inn, Bakersfield, CA are so very nice and genuinely care about my stay and the quality of the hotel for their customers. I will stay at this Best Western again, and again and again....

kav d, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Karen A., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 661-764-6268. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good value, clean, spacious"

5
06/12/2015

Staff was very courteous, room was spotless, and bed was very comfortable. Had separate bathroom/shower with sink outside and lots of counter space. Very pleasant stay, although pretty much in the middle of nowhere. If you stay, try the Willow Ranch Restaurant at the next exit north.

DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review
Dear Carol, Thank you so much for taking the time to post a review about your stay in our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope to see you again in your next visits. Sincerely, Dave Patel GM

"Worth the stay"

4
24/11/2015

I've stayed at this Best Western several times on my California trips. This Best Western is very clean, very up to day. Comfortable beds, pillows and they have remodeled the rooms to keep it up to date. The only complaint I have is that every time I picked my phone up, I had to re log into the internet which was a pain. I would stay here again for the price and value. Overall, it's a clean and quality Best Western

DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review
Dear Sir, Thank you for taking the time to your review. We appreciate your kind words regarding our hotel. I am sorry to hear about the inconvenience in using your phone in the room. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for all our guests. Again,Thank you and we look forward to seeing you again soon. Kind Regards, Dave Patel GM

"Happy to recommend"

4
19/11/2015

We chose Best Western as it appeared to have decent ratings and was a convenient stop over for our driving holiday. We had the Spa Suite (107) - it was spacious with a very comfortable king bed, flat screen, big open plan bath and decent wifi. Bed sheets could do with a replace, they were a little pilled and worn. Continental breakfast was the usual fare, but the little muffins seemed a day or two past use by, I can't quite find a hotel chain that delivers fresh muffins daily, so if anyone knows of accommodation that does, please inbox me. Hotel is dated, but warm and friendly enough. It's not designed to be the destination, more a good night's sleep on your way to a destination. Scary toilet though, it sounded like those you find on a large jet plane. The sound is almost deafening and it was a shock to the senses during the night time, er....constitutional...... Photos of this room are available upon request.

DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review
Dear Sir/Ma'am, Thank you so much for taking the time to post a review about your stay with us. We very much appreciate and value your feedback as they enable us to further improved the quality of our services to provide an exceptional experience for our guest. It is always a pleasure to receive a positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one! Sincerely, Dave Patel GM

"Great Stay off the 5!"

5
16/11/2015

This hotel is a great pick if you are driving from Southern CA to Northern. It is clean, comfortable bed and breakfast is on par to other hotel breakfasts. There's an Ihop close by if you want something more. Other than Ihop and Jack in the Box there isn't much around, but other than that it was a great stay! Friendly Staff makes it even better!

DilipPatel0265, DESKCLERK at BEST WESTERN Heritage Inn, responded to this review
Dear Alex, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are pleased to note that you enjoyed the hospitality of our staff and clean accomodations.I have shared your comments with my staff and they join me in thanking you. Again, Thank you for your time and valuable feedback and we look forward to seeing you in the future. Sincerely, Dave Patel GM

"New, very nice and practically empty"

5
06/11/2015

I guess people don't know about this very nice Best Western out on Interstate 5 just west of Bakersfield. We found it by luck and were pleasantly surprised. Very nice rooms and super service. Breakfast was more than adequate. IHOP was actually pretty good for diner. Your only other choice is Jack-in-the Box or Subway. This is an excellent hotel if traveling along 5. Other than the 3 restaurants and two gas stations there is nothing here.

DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review
Dear Sir/Ma'am, We would like to thank you for taking the time to complete our online survey. We are delighted to know you found our hotel comfortable to stay with! Your comments is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Again, Thank you for your business and we look forward to seeing you in the future. Sincerely, Dave Patel GM

"Better than I expected"

3
04/11/2015

The room was very spacious and clean. Refrigerator and microwave a plus. Right next to I-5 but other than that in the middle of nowhere. One other hotel, two gas stations, Jack-In-The-Box, Subway, and IHop are the only things within miles.

DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review
Dear Lakelady57, Thank you for taking the time to complete our online survey regarding your recent stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Again, Thank you and we hope to see you soon! Sincerely, Dave Patel GM

"clean room"

3
01/11/2015

clean and comfortable just not much around the hotel its a good stop if your just to tired to go any farther, over all its clean beds are good don't open the windows fowl smell of cow urine and your very close to the freeway its noisy outside but quiet with doors and windows closed not my first choice but its OK.

"Great hotel"

5
07/10/2015

I have stayed at many Best Westerns around the world and this is one of the best no complaints, was very surprised after all it is Bakersfield when traveling to or from SF make sure to stop here and Harris ranch

"great wayside, pet friendly motel"

5
04/10/2015

A small, but very clean room. Perfect for our needs. Courteous and helpful staff and a very good breakfast comes with the room. Truly a pet friendly place with plenty of places to "walk" your dog. I good value and I would recommend it for anyway with a requirement to stay for a night.

"Road noise"

2
01/10/2015

Too close to I-5. Passing trucks shook the room non-stop all night. The staff was pleasant and helpful. The rooms and beds were Ok for the price, which was well below what we had paid our whole 2 week trip.

"Hotel review"

5
23/09/2015

Best Western Heritage, Bakersfield, CA is an excellent place to stay while transversing on Hi 5. It is well located, clean, nicely priced, and the staff is great. I was much impressed with how clean and orderly the hotel was and how well stocked the breakfast room was. The clerk who booked our reservation and checked us in was very helpful.

"Weary Travelers"

5
21/09/2015

We were on our way to Oregon and needed to stop for the night. we used the 800# service for Best Western to locate a place close to where we were on our trip. They found and reserved the Best Western Heritage Inn in Bakersfield. We were pleasantly surprised by the room, cleanliness, friendly staff, etc. Breakfast was good - with a little something for everyone. Surprisingly - next to the freeway but no freeway noise. Was a great place for a brief overnight stay.

"On the outskirts of town"

4
08/09/2015

The motel is clean and reasonably appointed. It could definitely use a strip outlet near the desk inn the rooms. All of the towels are of decent quality and the shower head has a pulsating feature desired by the long distance traveler. The bedding as well as the bed was first quality and the flat screen accompanied the Direct TV service. The down side to this property is there are two filling stations that sell fuel at a ridiculous price, so fill up before getting here. There isn't a great choice for restaurants (Jack In The Box and IHOP) and delivery out here is out of the question. The breakfast is basic but good and the staff and management are very attentive. Stayed two nights this trip and that included Labor Day. Would come again!