Best Western Columbia River Waterfront Hotel Astoria

Made reservation well in advance through booking.com. Used the booking app to pay in full one hour before check in. At the check in desk the staff member asked me for my card for payment, I told him I paid in full an hour ago through the app. He said I definitely don't see anything about a payment in the system. So I pulled out my phone and showed him the payment confirmation with details, time stamp, balance paid, balance due, location, dates etc. He reiterated he didn't see it in the system and in the same breath told me he was going to run the payment. Then he asked me to check to see if it “double dinged” me, like the only way to know was to just run it again and check my bank account. Sure enough, he charged me twice despite me having just shown him company letterhead e-mail documentation that I had already been charged and owed nothing. He then said “that's the problem with using 3rd parties for booking, it didn't update in our system. You'll PROBABLY get a refund when you checkout, sorry about that”. Insinuating the problem is my fault for using booking.com, now $600 of my vacation money is held hostage for 48 hours and there is absolutely nothing this guy can do about it except apologize because he didn't take an extra 2 minutes to verify the payment. I called corporate customer service and they told me the same thing, sorry nothing we can do about it. The TV in the bedroom would turn on but wouldn't connect to any network or apps so we couldn't watch it. When I told the front desk they apologized and said there wasn't anything they could do about it besides move us to a smaller room. Dishes in the kitchen suite were dirty. Hope you love beige on browns, every interior color is tan and tope. It's dark inside even with all the lights on.

The room was good! We had a water view which I really enjoyed. I appreciated the way the room was laid out…very spacious and clean. I like having the sink separate from the toilet and tub/shower. I very much appreciated the little fridge and microwave! If I were just rating the room itself, I would give it 4 stars. The breakfast included in the room price was the worst hotel breakfast I have ever encountered…and we travel a lot and often stay at Best Western hotels. The breakfast room itself was small and very crowded. The coffee was cold, They were out of eggs…many people went without. I went and asked the kitchen staff if there were any more eggs. She finally brought some out. They were cold as was the sausage. The muffins and biscuits were stale. We checked out and had breakfast at McDonald's (a five-minute drive from the hotel).!

The people working at the hotel were very nice when we checked in. We were greeted cordially by a young guy at the front desk who also made a recommendation for dinner after we asked him where to eat. The lobby was cozy, even without its fireplace running. This hotel was great. The guest room was very spacious. The pool was also larger than most pools of other hotels. There was also a hot tub, that we used. My husband commented on how much he liked the jets in the hot tub. Although I found the towels to be very thin and not very soft, my overall experience was excellent. We liked the location within an easy walking distance to town and being next to a walkway by the river that we enjoyed walking on. Some people mentioned sea lion noise in their reviews of this hotel, but apparently it wasn't sea lion season in Astoria. I was told by the guy at the front desk that the sea lions went to California for the season. We stayed there back in 2022 and would likely stay again when in the area.

This is a work in progress. The interior is plush with classy amenities. The outside is being created. Therefore, it was a delight to experience at a low cost for the time being.

Excellent hotel with everything we needed for the trip. Room was clean, hotel was nice and the staff was friendly. My kids loved the pool and we really enjoyed our stay.

Good place to stay, but there is a seal colony nearby which barks constantly and loudly. If you're staying in a room facing the river, you'll need earplugs in order to sleep. Otherwise, my room was comfortable and clean.

Hotel was great . Great location . Clean and comfy . Staff was nice. Sea Lions. Coffee and shopping at boardwalk nearby . Walking path and trolly pick up . Goonies house . The reason I gave 4-5 stars is due to the price point . We travel around the country and world including all major tourist hubs . New York .California . Asia. You name it all world class destinations with expensive hotels . So we are used to paying . The price point here was excessive .

Great hotel, clean, modern, great staff. Right on the Columbia River. Breakfast was fast, hot and tasty. The Sea Lions barking were a nice touch....LOL. Great place to stay in Astoria.

Sunday evening crush for check-in caused delay in getting to our room. Pleasant river view from room window with commuter train tracks and bike trail below. Quiet. Our rate seemed high ($300) for our one-night stay, but there seemed to be a lot parents with school-age children; possible sports tournament?

The hide a bed was worn out, horribly uncomfortable. There was no room in the parking lot for my car. Not the Hotels fault, but: We had extremely noisy neighbors

I have found Best Westerns to be generally good for what I would call a budget accommodations. The one in Astoria was clean as it should be. The location is good. There is a path in back that goes along the river all the way into the town center that we enjoyed. A few negatives must be mentioned. First, the towels were bad...thin and small. It was actually hard to get completely dry with just one. Second the continental breakfast was pretty awful. The gentleman running things in the breakfast area was busy trying to keep up with the overcrowded room and very polite as he was dealing with numerous complaints from customers. My wife couldn't eat the oatmeal. I was afraid to try a sausage biscuit because the gravy looked like it had been there from the day before. I can't recommend this hotel.

The staff were all friendly and helpful from the minute we walked in the door. The breakfast was good and the room was clean and comfortable. Our only complaint would be that the hotel really could use to invest in some new towels as the towels we had were paper thin and seemed a bit over used. Otherwise, our experience at this hotel was awesome and we would stay here again (though we would hope they might have improved their bath towels).

We stayed at the BW in Astoria for two nights, March 25 and 26. We requested a dog friendly room, as we were traveling with our two German Shepherds. Our room was on the first floor at the end of the hall and near a door to a lawn area, which made walking the dogs simple and quick. Our room was very clean. The staff was extremely professional. The clerk was busy when we arrived, dealing with guests, the phone, and some minor logistics, but she was able to juggle all these tasks efficiently. Kudos to her! This property was located close to restaurants, gas stations, and scenic areas. We would stay at this hotel again.

The rooms are SO clean, the staff were very friendly and informative, the breakfast was excellent and the view was excellent and if you want to see and HEAR Sea Lions.. this is the place for you!! and there was a trolley outside the hotel to ride. FUN!!

Amazing location. Front desk service was very poor. Didn't acknowledge us right away. One of the gals at the desk had a very poor attitude. Not saying this because I feel entitled, but I stay at 25+ nights a year and we are supposed to get a couple waters when we check in. It was not acknowledged or done and I didn't want to go back down to get them and deal with the front desk again.

Well appointed suite with decent view- a plus that the windows open! Two beds, a couch and desk in spacious layout for our needs. Note that the sink area is in the room and the toilet/shower are separate room - great for travelers trying to get ready at the same time. There is quite a population of sea lions inhabiting the docks nearby, and they can be loud, but hotel thoughtfully provides ear plugs, if necessary. Breakfast had variety of cold and hot options and the eating area was clean. The hotel is right on the river path with trolley stop next to building, but alas, the trolley was not in operation during our visit and the river path was under construction in between hotel and maritime museum (but was clear to Pier 39). Look forwarding to enjoying this hotel later in the year!