Elements Resort Zell am See, BW Signature Collection Hotel, Zell Am See

We were really satisfied with our stay in this hotel. The facilities are great and the staff very kind and thoughtful. The apartment was comfortable, with all the amenities (except a microwave) and comfortable beds to rest. In the hotel you can enjoy a nice wellness area, and a very pleasant bar and restaurant area. And we do not want to forget the tasty breakfast buffet with personalized attention. We definitely recommend this hotel.

Harald Oberortner, General Manager at Elements Resort Zell am See, BW Signature Collection, responded to this review
Dear rebecalO5460XX, thank you so much for your wonderful rating and feedback. We are delighted to read that you enjoyed your stay with us and hope to see you again soon. Your Elements Resort Zell am See Team

We stayed in one of the suites. It was an absolutely huge space with large kitchen, bedroom and bathroom and two balcony's with nice views overlooking the mountains. The hotel breakfast was included and was excellent - lots of choice of cooked eggs/ bacon/ pancakes and a variety of continental meats, fruit, cake, breads. The pool and spa were excellent and very relaxing. Staff were really friendly and helpful, especially at reception who recommended things to do whilst we were visiting. The zell am see card was invaluable and was included in our stay. It saved us a fortune travelling on the chair lifts/ swimming/ accessing the gorge walk etc. Only negatives were that the walls were quiet thin so it was slightly noisy at night. Also the bed was incredibly soft which we found uncomfortable. Although we did have a sofa bed so ended up sleeping on that. Would recommend staying here and would stay again!

Harald Oberortner, General Manager at Elements Resort Zell am See, BW Signature Collection, responded to this review
Dear skyblue123P, thank you so much for your wonderful rating and feedback. We are delighted to read that you enjoyed your stay with us and hope to see you again soon. Your Elements Resort Zell am See Team

We thoroughly enjoyed our stay at Elements. The hotel is beautifully presented - modern and clean - & has a lovely wellness area. Half board option worked well with plentiful breakfast and 4 course dinner & the staff were polite and friendly. Super close to a chair lift and a 30-40 min easy walk to Zell Am See centre. Free parking and wifi.

Harald Oberortner, General Manager at Elements Resort Zell am See, BW Signature Collection, responded to this review
Dear HungryMJ, thank you so much for your wonderful rating and feedback. We are delighted to read that you enjoyed your stay with us and hope to see you again soon. Your Elements Resort Zell am See Team

We stayed there for one week in August . Frankly we expected something better. One positive note for the staff who tried to help , but the hotel has some clear problems : first of all location in the middle of a commercial area quite far from town , than everything is tight : dining- breakfast room is too small and is constantly overcrowded especially at breakfast . There is not really space for a buffet and breakfast experience looks more like shopping in downtown Tokyo . Swimming pool is nice but small with access from dining room ; rooms are nice but with terrible soft mattress . Parking was often full . There are no service entrance or service lifts so corridors are often full of cleaning devices . Cleaning of rooms is made at random hours with a lot of noise by cleaning staff . I believe there is room to improve

Harald Oberortner, General Manager at Elements Resort Zell am See, BW Signature Collection, responded to this review
Dear bassa72, thank you for your review. We are very sorry to hear that you didn't enjoy your stay with us. We want to apologize for any inconvenience you may have experienced. Your feedback is very important to us in order to develop ourselves sustainably. Your Elements Resort Zell am See team

Where do I start. An amazing ambiance and interiors, very modern and reflecting the nature of the city. Our room was a 1 bedroom with kitchen and sofa bed. We are family of 5. The room is totally equipped with everything we needed and specially the kitchen and bathroom. There are washing machines and dryers in the basement and we used them almost everyday. There is iron and iron board and also hair dryer. There is no AC but the weather is cool enough and their doors system is great. I would recommend them to add a net (screen) to prevent the insects. The staff are all so great and the restaurant staff too (I can mention some, Manuela, Matte, Ivan, Rita, and Claudia) the reception staff are superb as well, Montena, ,Peter, Marline, Harold and finally Bruno. The cleaning team are like bees, they are all energetic and they all smile and regard you when they see you. The staff in general seem happy and I think that reflects the good management and I hope they stay like this for good. The location of the hotel is excellent too, close to everything and all activities. Far from the busy city but not really far (8 or 10 min by car). Nice restaurants are close by too and I would mention Marcelo Pizzaria. Breakfast is great and has everything you need but I'm not sure if it considers allergies (better to ask them before you book). I hope they stay great like this. We came in summer but I'm sure it's amazing in winter/ski season too.

Harald Oberortner, General Manager at Elements Resort Zell am See, BW Signature Collection, responded to this review
Dear Zeina A, thank you so much for your wonderful rating and feedback. We are delighted to read that you enjoyed your stay with us and hope to see you again soon. Your Elements Resort Zell am See Team

At first glance, the hotel is very elegant and well equipped. Unfortunately, the services provided do not match it. The hotel was very noisy every day even at 3 o'clock at night. The lady at the reception was not willing to communicate with me in English. The hotel restaurant was open until 9pm but when I wanted to book a table for 7.30pm in the morning it was not possible. Supposedly due to occupancy by guests having half board. When I went past the restaurant at 8pm it was empty. There was no drinking water being replenished in the room and some of the capsules for the coffee machine were damaged. When we returned to the room in the afternoon, the door was open. The pool was nice, but the pool area was very wet. On the other hand, the breakfast was very good with a great choice of food.

Harald Oberortner, General Manager at Elements Resort Zell am See, BW Signature Collection, responded to this review
Dear marttnni, thank you for your feedback and rating. We are happy to hear you had a nice time at our resort. We are sorry for any convenience you may have experienced. It is in our interest to always develop and improve our standards. Your Elements Resort Zell am See team

This is an Amazing place to stay in Zell am See. Kids enjoyed very much wellness area (specifically the pool). Restaurant on site with delicious dishes and wide wine list selection. We had a beautiful view od the surrounding peaks from aur apartment. Ski lift in walking distance (though we were here off season). Many activities in vicinity such as the Wild & Adventure Park Ferleiten and Tauern Spa. I definitely recommend.

+ Friendly , competent staff, everywhere. New hardware with good minimalistic design. Sparkling water and nespresso machine. Most important: Zell/Kaprun Summer card, all cable cars etc. free. Excellent breakfast. I had no time to visit the pool but it looks nice. - Located in an industrial area on the outskirts of Zell am See (about 40 min walking to the center (not that this is so important). very small room (they call all rooms ‘appartments'). Booking via the Best Western homepage is nearly 2 times more expensive than at booking.com and the BW price is completely unrealistic, compared with similar hotels. This is very annoying, if you are i.E. a BW diamond select member you cannot realistically book via BW. Whom does this serve ? Half board set Dinner good but minimalistic as well (the excellent Pizza is cheap (±EUR12) if you have not booked the half board option). Drinks rather expensive. It is not a resort even if they call it so.

We stayed in this hotel on summer 2020 for 10 days. I just loved everything about it! The apartment is spacious and fully equipped. It's clean, modern and nicely decorated. It made me feel homey. All the staff was very friendly. Location was great, close to Zell am See, Kaprun and everything you need. They also have a washing machine which you can use for free. This is really practical when you have children and staying for a long period. Highly recommended and I cant wait to go back.

From arrival we felt welcomed here. The hotel is opened recently and very stylish inside. We got upgrade to a huge suite with terrace on ground floor which was a lovely surprise and we really appreciated that. Restaurant & bar staff were all lovely and food was great. As it was really sunny during our stay, outdoor pool with drinks was our afternoon program and we enjoyed it. Also, one of the funicular is about 10 minutes walk from hotel, so you can get to the mountains very quickly and easily. Breakfast was following new covid rules, but honestly we didnt mind. You can order whatever you want and have a great morning. Overall, this was our short break abroad and really enjoyed that here.