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Best Western Plus Hotel Wilmington/Carolina Beach,  Wilmington

4.0/5  - basé sur 395 notations.
5600 Carolina Beach Road, 28412-2608, Wilmington, United States - Voir la carte
+1 910 796 0770 +1 910 796 0750

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Piscine chauffée
    Piscine chauffée
  • Parking extérieur
    Parking extérieur
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 395 avis de voyageur
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Cet hôtel de Wilmington/Carolina Beach offre une situation de choix et des chambres impeccables. Nous sommes très proches des plages locales, des restaurants, du centre-ville, de l'aéroport ILM, de l'université de Caroline du Nord de l'US Battleship, des aquariums de Caroline du Nord et du centre médical et hôpital régional de New Hanover. Notre piscine couverte chauffée et notre bain bouillonnant ouverts toute l'année offrent aux clients un séjour inoubliable et unique. Cet hôtel de Wilmington/Carolina Beach est proche de l'eau pour une escapade romantique. Les plages de Carolina Beach et Kure Beach sont à courte distance en voiture, et beaucoup de nos clients sont en ville uniquement pour se prélasser sur la plage, faire canotage, pêcher ou prendre des leçons de surf. Nous sommes heureux d'accueillir des groupes et les professeurs et membres du personnel de l'université en visite ou pour un séjour prolongé. Le centre-ville de Wilmington est à quelques minutes à pied, et vous y trouverez de nombreux restaurants, galeries marchandes, galeries et boutiques à découvrir. Quelle que soit la raison qui vous amène dans la région, une excellente situation peut faire toute la différence. La promenade de la plage de Carolina offre attractions, jeux, excursions en bateau à aubes, films, restaurants, magasins et feux d'artifice. Elle est parfaite pour une escapade romantique ou une sortie en famille. De nombreux clients de notre hôtel de Wilmington sont ici pour le festival des Azalées de Caroline du Nord ou pour jouer au golf sur l'un des nombreux parcours à proximité de l'hôtel. Les tournois de football et le Wilmington Riverfest attirent également de nombreux voyageurs dans notre hôtel. De nombreux restaurants de fruits demer se trouvent à quelques minutes à pied de notre hôtel, notamment le célèbre Rucker Johns, Sawmill, Fish Bites, Something Fishy et IHOP, ouvert 24 heures sur 24. Réservez une chambre propre, calme et spacieuse dans notre Best Western Plus Wilmington/Carolina Beach dès aujourd'hui !Passez un excellent séjour !

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Avis de nos clients

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Basé sur l'avis de 395 voyageurs
Certificate of Excellence
Très bon
En couple En couple 101
En famille En famille 150
Escapade entre amis Escapade entre amis 27
Professionnel Professionnel 70
Voyage solo Voyage solo 24
Rapport qualité / prix
Best Western Plus Wilmington/Carolina Beach,Wilmington
  • 3
    « Day at the beach with grandson »

    The hotel looked like the website. I had booked right before heading down for a quick day at the beach. The price was reasonable. The check-in was very swift and staff member was polite. The room was clean other than the small decorative "duvet" at the bottom of the bed. I am not sure if that is changed daily. Other bedding was clean. Nice to have refrigerator and microwave in the room along with coffee maker and Wi-Fi. Easy to get to and close to the beach. Plenty of stores and restaurants around the hotel. The indoor pool was very nice. We also enjoyed the breakfast. I'd definitely recommend to others and would stay again.

    « Great room for the price »

    My rating of excellent stems from Best Western being in the "2.5 stars" class of hotels on Trip Advisor, but far exceeding my expectations! Obviously not the Ritz, but I was very pleased to pay less than $100 a night for a modern, clean and spacious room that would have been 2 or 3 times as much cost in a larger metro area. The breakfast was the standard that you would expect to get included with your stay, and included several hot options such as eggs, bacon and sausage gravy. Not much else to say except that I would not hesitate to stay there again and to recommend to anyone needing a spot in that southern area of Wilmington. Kudos to Best Western.

    « Great staff, nice room »

    We stayed in a king suite with the jacuzzi tub. Our friends had an adjoining room that had 2 doubles instead of queen beds. The tub was huge in our room. We were hesitant to use it because we weren't sure how clean it was. had a surprise hairball when we drained it that couldn't possibly have been from us. The breakfast menu in the room is not correct, but breakfast was good. Overall everything else was clean and the staff were very accommodating.

    « South-side Gem »

    My organization brings in several speakers annually who require overnight billeting. This particular Best Western Plus fits our needs as to location but most importantly, we are assured of a safe, clean, comfortable overnight stay for our guest.

    « VERY NICE! »

    Very nice hotel! Lovely decor, friendly courteous staff and affordable. Well maintained and cleaned. The breakfast was plentiful with just about anything you could want, hot or cold. The lady working the breakfast room was very sweet and accommodating.

    « Lights out... »

    The hotel was nearly full when I checked in. The service staff was very friendly and helpful. Sadly, the room I was given was uncomfortably humid. I asked for a different room and the only other room available was meant for a handicapped guest. So I just opened my room's window and managed. Getting ready for bed, I plugged my phone into the convenient outlet on the lamp base, but it was not working. So I went to find another plug and discovered the light wasn't working over the vanity. I called the desk to get a new bulb but all they could offer was a flashlight for the night. I laughed for a moment until I realized she was serious. Minutes later I called her back when I discovered the shower wasn't working. Needing this room for just 1 night, I turned off what light I had and got some rest. In the morning when checking out, the manager asked, "How was your stay?"... He decided to wave the room fee. I believe they did everything they could to accommodate given their full house.

    « Nice family hotel. »

    Very comfortable and clean room for the money. Laundry facility was good. Free breakfast provided was a nice and convenient plus. Staff very nice and helpful! Convenient location. I would stay here again!

    « Nice stay, poor customer service! »

    We've stayed at this facility in the past. So, a trip to Wilmington encouraged a return visit. Nice stay with clean rooms and indoor pool. With my credit card on file, the room charge was automatically billed on September 26th. I received the standard "how did you like your stay" email on September 27th. Noticing that I was overcharged for the stay, I notified the hotel the same day. October 1st, I was notified that difference would be credited back to my card per "HP." Still waiting on October 15th! The cruel irony is that the amount of the overcharge is relatively small. Human error? That being said, this is classic O.P.U.D. or over-promise and under-deliver. Very poor customer service. With many future trips planned to Wilmington, it is frustrating to consider another lodging facility.

    « Stayed 3 nights for safety during tropical storm »

    Pro: They handled problems of dealing with the storm quite well (window leaks, power outage for a few hours). The breakfast was a nice variety of foods and beverages. Cons: The disappointing part of our stay (and we are a frequent visitor to Best Western Plus facilities) was assignment to a room that had a large (18"?) sticky stain on the carpet. After our first night I mentioned the stain/goop to housekeeping. They indicated it had been reported before...nothing done. The desk chair was also quite dirty and sticky...I had to wash it down with soap and water. And...the hydraulic no longer holds pressure...chair should be replaced. When the carpet problem was mentioned to the front desk two days later the response was they had no maintenance staff because of the storm. Long story shorter...the room should not have been rented. The next stay at BWPlus will involve a room check before occupying the room.

    « First time in Wilmington »

    I want to give them 5 stars, but when I went to check in I was told that they no longer had a King bed room on the lower floor, which I had requested due to physical limitations. I had booked way in advance, so there was no reason a room should not have been available. I was offered a first floor room with 2 beds. When I went to the room, it was very musty, damp and smelled like mildew. With my allergies, I obviously couldn't stay in that room, and even without allergies, who would want to! The woman at the desk was very helpful and I was given a 3rd floor room with a king bed. Unfortunately it was at the end of the hallway and without my son there to help, it would have been a hardship on me to get my luggage to the room. I give them 5 stars for cleanliness, friendliness and all over attraction. The breakfast was extensive and the attendant was fabulous. I did not get the chance to use the pool or hot tub, but the area is right off the lobby and the large windows afforded me the chance to check it out. I will definitely be staying there often because my son and his family has relocated to Wilmington.

  • 4
    « Great Place to Stay »

    Enjoyed this hotel. The breakfast was not that great though. The food tasted artificial. We enjoyed the jetted tub in our room. The hotel was nice and quiet. We will stay here in the future. One more thing that was a concern was the hot water. The sink did not get hot at all.

    « Vacation »

    The place was awesome, the room was clean and reception was friendly. My friends and I really enjoyed our stay here. The breakfast was also good and people were friendly. We're definitely coming back again.

    « My Trip »

    I thoroughly enjoyed my stay at Best Western Motel --everything was nice and clean with friendly employees everywhere I went--clean well groomed grounds breakfast was something for everyone's appetite and the coffe was really good grade of coffee

    « Myrtle Grove Gem »

    This BW hotel is located in the Myrtle Grove section of Wilmington (South-side) I use it for business (conference guests) and have found it to be professional, convenient and most satisfactory for our purposes. With easy parking and a very effective road net, the location, with three adjacent restaurants and ample shopping opportunities is ideal for our guests.

    « Beach time »

    Was not located on the beach but was close enough to drive to the beach. Had pool and whirlpool at hotel along with hot breakfast. They kept changing the price of the room every night. Staff could not direct you to local eating places..

    « A Good Stay »

    The room me and family had was pleasant, two double bed, lots of seating . The internet was fast, was very happy since I got to work form my lap top. The beds were horrible, had a hard time sleeping, very very firm. Me and family had a good time, we enjoyed the indoor pool nice drive to Carolina Beach.

    « Great price, good breakfast, great staff, very clean. »

    You can't beat it for the price, everything u need plus a light breakfast, easy check in, friendly staff, no cost for parking, pool & wifi !! A very clean room with fridge, tea/ coffee, great aircon too.

    « Always very accomodating and great for business travel. »

    Very nice - King Bed is an awesome night's sleep. HP at Service desk has great customer service skills. I've never had any issues. Would highly recommend. A pleasure to stay there. Close to many venues.

    « Visit family at Kure beach »

    Attractive. Clean. Great hot breakfast with healthy choices. Gorgeous indoor pool and spa area and outdoor grilling area. Room was small but adequate. Like sink area being separate from toilet/shower room. Close enough to beaches and fort fisher. Quiet even though just off main highway. Lots of restaurant choices even one on each side of hotel.

    « Very dirty and smelled awful!! »

    After a long day at Wrightsville beach my family was looking forward to a nice stay at this hotel. Pictures on their site show a hotel that seemed clean and up kept. Even the reviews on trip advisor showed it to be a great deal. I wish we would have looked deeper at the reviews. The room we were given at this "non-smoking hotel" reeked of smoke, the floors were dirty and the bath tub wasn't clean and had dirt everywhere. Also, the TV didn't even work in our room. When we confronted the front desk she didn't seem surprised by our findings and offered us another room, room 101. However, she did seem hesitant to even offer it to us, saying "it should be ok". When we walked into the second room, it smelled even worse than the other, like mildew. Tired we decided to ask for a refund and take our business elsewhere. The front desk attendant was very apologetic and understanding (and the only reason I gave a two rating) however, she couldn't give us a refund and gave us the managers contact information. Currently, we are still trying to get our refund. Again, I wish we would have read the lower rated reviews before we booked this hotel. It's obvious others have also experienced the same frustrations and the hotel manager/owners have done nothing to fix the problems brought forward.

  • 2
    « I wouldn't go back. »

    I don't want this to be terribly long, so I'll give a quick background and then pros and cons. Our family of 4 (kids 8 and 5) drove from VA to NC for a quick beach vacation last week. The hotel had a rate in our budget, and the pictures made it look like a great deal. pros: - close to carolina beach and the aquarium - reasonable drive to downtown - great size mini fridge in room - kids loved the pool. - provided shampoo and body wash were pretty decent. cons: - the electrical outlets were all loose. we couldn't charge our devices. - the room just seemed dirty. maybe it was the color scheme? but the carpet didn't look all that clean, and we didn't walk on it without shoes or socks. - there was no updated channel guide for the TV, so we had no idea which channel was what. everything we pushed was not was was listed. - the room was SMALL. there were 2 small drawers provided for four people. we couldn't move around each other. - the room phone had such static we couldn't hear when we called the front desk. - the ironing board was broken. - the beds were so firm that none of us could sleep well. my children cried each night. - you couldn't be in the bathroom and close the door without standing in the bathtub. yes, IN the bathtub. there was only about an inch between the door and the toilet. - the bathroom door didn't lock or latch. - breakfast wasn't exactly kid-friendly. - the hot tub wasn't very warm. - the plumbing for the sink was backwards (meaning you twisted left for cold water), only there was no cold water pressure. - the shower (third floor room) had very little water pressure. - there weren't enough tables in the breakfast room for guests to eat at. they only had 2-3 tables that sat 4 people. - the desk chair was severely worn and the "leather" was torn in multiple places. It was our first experience in Wilmington and our first experience with Best Western Plus. We loved Wilmington, but probably won't go back to another hotel in this chain. If I'm paying almost $500 for a hotel room, I expect it to at least function properly and be comfortable.

    « The BEST hotel! »

    My husband and I travel by road between Montana and Florida twice yearly. Additionally we make trips up to Wilmington, NC to visit our daughter and family several times a year. This hotel/motel is nearby. It is by far the BEST Best Western we have ever stayed in. It is a JOY to stay here and their wonderful staff make us feel totally at home! The place is immaculate, staff is wonderfully helpful and accomodating, breakfast is great!! They have truly made this place the BEST!!!

    « Great place to stay not to far from the beach 15 minutes »

    Great place to stay not to far from the beach 15 minutes. The beds were comfortable, rooms we clean and eating locations all around it. I would stay again. They have an indoor pool and a outside patio. I didn't have breakfast I went to the IHOP next door. July 2016

    « Best Western IS the Best »

    Whenever I go out of town, the first hotel I always consider is Best Western. The hotels are just right, not too fancy, and high quality. Of course, all hotels aren't perfect and the problems I have encountered at BW have been minor. I've never had anything overly bad to say about them. All I can say is to keep up the good work, BW!

    « I already want to go back! »

    We headed down at the last minute to Wilmington for a friend's birthday party and wanted to find a good place to stay nearby the party. This was it! Chech-in was a breeze and the staff is efficient and friendly. Our room was small and what I consider pricey for one night but it was lovely and quiet and the bed was really comfortable. I only wish we'd had what I I heard was a great complimentary (!) cooked to order breakfast and had a chance to enjoy the beautiful indoor pool. The bathroom was really small with the sink outside the bathroom proper and lacking the usual lovely toiletries but that's not a deal breaker. I only wish this were closer to the beach! I'd recommend this Best Western!

    « Double Billed With No Resolution »

    I am normally a firm Hampton Inn/Hilton Honors only customer but decided live outside of my comfort zone and give this hotel a try. The hotel room was average however, we found the soap/shampoo/conditioner dispenser in the bathroom was laying in the bath tub in pieces. When we reported this to the front desk, we were told that a service ticket would be put in for that room and it would be fixed by Monday. Good except that we were checking out Sunday. The biggest issue is that I paid for the hotel room twice. I paid for the room initially on and then when checking in, the front desk clerk asked for a credit card to use as a hold in case there were room charges. I get home to discover that I was charged for the room again on the card with the hold. 4 days later and it is still not resolved.

    « Horrible Experience »

    The room have a horrible odor, which can be smelled out in the hallway. The pool and hot tub are same temperature COLD. I would not recommend this hotel to anyone, especially those with breathing problems. Credit given was nothing in compared to the money I had to spend. Over-priced!!!!!!

    « Pleasant »

    Friendly mid cost hotel with nice indoor pool. Breakfast offerings plenty and tolerable though not delicious and sometimes crowded. Humid even with AC running. Short drive to beaches. Busy street. Would stay again as good location for us relative to family.

    « good night sleep »

    I had the best night sleep. I in joyed the night, the staff, the pool and breakfast. I would like to stay again the next time i am in town. It was located close to were I had to be, I also like that i did not have to drive far.

    « Not Great »

    Expensive, not in a great location. Stayed almost a week. Smelled smoke. Could have paid the same for a better location with friendlier staff. People. One lady at the desk was kind but I was uncomfortable staying here.

  • 1
    « Gross! »

    Accidentally made our reservation at this best western after driving 12 hours. Made an honest mistake... Called the hotel 20 minutes later and was told they would not refund me. Real nice! We had no choice but to stay after spending $135. The hotel is not within walking distance of the beach or anything. We drove across the street to dinner because we definitely weren't crossing this street on foot. The elevator had BLOOD on the floor, along with blood on the wall on the third floor. The chaise lounge in our room has something on it.. Looks like vomit. I am extremely extremely disappointed. The right thing for this hotel to do is to refund our money! Absolutely disgusted with the things I am seeing. Would never stay here again or recommend to my worst enemy! Oh, also still waiting for a call from the manager from hours ago. Real professional! Would feel better sleeping on the damn street! Water pressure in the shower sucks, and the list goes on. Don't stay here!!!!

    « Girls night out! »

    The hotel staff was friendly and courteous. The breakfast was great for a continental breakfast. The rooms were clean. The only issue I had in the room I stayed in was there were stains on the chaise and on the throw pillows on the bed. I would think they could have cleaned those stains prior to reserving the room to the next customer. A little stain remover goes a long way. Since I didn't have to sit in the chaise or use the decorative pillows on the bed, I was okay. It just made me think if the housekeepers didn't consider spot cleaning those items, what else was left that wasn't considered. With all that being said, I would stay there again. It wasn't that far away from Carolina Beach. The staff was courteous, the guests were very friendly as well.

    « Family Trip »

    This was our third time staying at this hotel because we enjoy the service and hospitality at this hotel. The only problem we had was the cleanliness of the pool. The hotel was in a good area close to restaurants and the beach.

    « Excellent Hotel »

    Staff knowledgeably, friendly and ready to help. If something needs attention they get to it immediately. Great breakfast! Always had bacon. sausage and variety of cooked eggs. Good selections of pamphlets/coupons for locations of interest in the area.

    « trip to Wilmington »

    I had to travel to Wilmington for the unfortunate reason of a funeral I was not sure where to stay and booked on the same day as my stay I was quite pleased - the hotel was clean , the staff friendly and the hotel was a terrific value

    « family trip »

    Very satisfied. Clean, comfortable and quiet . Enjoyed the swimming pool. Close proximity to two beaches. I was able to see Carolina beach, Kure beach and take my son to Fort Fisher Aquarium. Close to shopping centers r/t I had left something at home.

    « Over Priced »

    This hotel is extremely over priced for what you actually get. $200 for a week night and $250 for weekend nights, you are paying for the location not the accommodations. The rooms are small and bathrooms are even smaller, indoor only pool with no outdoor space to get some sun. When the air in my room turned on it smellt like mildew. I usually do not stay at Best Western but thought since this was a "Plus" it would be nice, boy was I wrong! Never again! Save your money and stay at a nice hotel for the same amount of money


    Loved the pool and its location, it was around just about every restaurant and within a 5 min driving distance to the beach. A very simple hotel but can use a more customer oriented approach to keep them coming back. Simple things as perhaps, happy hours, free water available, snacks during certain hours of the day and a more friendly type of approach will help this hotel attract a lot more.

    « On the outside looking in. »

    Comfortable, convenient, but getting "tired' inside the rooms. THe external presentation is very, very nice, well maintained and nicely landscaped. However, the rooms could use better maintenance, fresh decor, cleaner tile and carpeting and closer attention to 'amenities' like toilet paper rollers and remote controllers. Oh, and bath soap. Staff couldn't have been more helpful and friendly. A+.

    « Clean »

    The rooms were clean and the staff was very friendly. I wish the beds were bigger, there were full beds instead of Queen beds. The free hot breakfast was an added bonus. My party enjoyed the clean pool and jacuzzi. I would book this hotel again.

  • 1
    « Such a disappointment »

    We have stayed at many Best Westerns over the years and have always been very pleased. This Best Western was a huge disappointment. Upon entering our non-smoking room, we were hit with a strong smell of cigarette smoke, which never went away the entire weekend, which tells me smoking in our room had occurred over a long period of time without proper cleaning/airing out. Since we had been traveling for 7 hours, we headed to the bathroom only to find what appeared to be a bloody string or dental floss laying across the toilet seat. I immediately called the front desk and the clerk that checked us in arrived with a canister of Lysol wipes for us to clean the toilet with. In addition, there appeared to be some sort of brown substance on the wall behind the toilet as well as on the wall in front of the toilet. The toilet seat attachments were surrounded by pink mold. We also found long black hairs on our pillowcases. It was a fairly warm day and because of the heavy smoke smell we tried to turn the air conditioner on its high setting to hopefully help with the smell. Both of our children are asthmatics and the smell of the room was getting to be a real problem. We found the air conditioner was not working. We called back down to the front desk to tell them about the heavy smoke smell and the air conditioner and they sent a housekeeper to the room with air freshener that she proceeded to spray everywhere and then she tried to fix the air conditioner. AT NO TIME WERE WE OFFERED OR GIVEN A NEW ROOM, which is standard for even the most average of hotels. She told us the air conditioner was "fixed" and left. Needless to say that evening, we had no cool air at all. It was completely broken. None of us slept. In the morning I went down to the desk to speak to the clerk about it and was told they would fix it while we were gone. Upon returning in the evening I asked the same evening clerk who had given us the Lysol wipes if the air conditioning was fixed and his response was "I have no idea". I asked him to check and he came back and said, "We replaced an air conditioning unit somewhere today so I'm guessing it was yours.". When we got to the room the unit had been replaced and worked fine. When we checked out, we weren't asked about our stay or anything, which has never not occurred at a Best Western property. We expressed our displeasure and asked that one of our nights be comped given that we had no air conditioning and the room was filthy and the clerk said he couldn't help us. We are Best Western Rewards members and I am happy to say that they did comp us via points for the night we were without air conditioning. We will never stay at this location again. The sad thing is that we are loyal Best Western customers and we may return to the Wilmington area as one of our children is interested in the UNC Wilmington campus. Definitely lost business for this property.

    « Not worth the price »

    Was charged twice what this hotel was worth. Small rooms, both the room and especially the bathroom. Small lobby but with comfy seats. Breakfast area was cramped and the breakfast was mediocre at best. The eggs were flavorless (from a liquid rather than fresh eggs?). The pool was smaller than the pictures suggest. Need to enter pool area to use bathroom on the first level. Back doors were broken and didn't require a key card.

    « More hassle for more money this time »

    I always stay at Best Western and when I say always I mean it. This time was a bit disappointing because on arrival I found out I couldn't get points for my stay which I've always have even if I booked on trivago or another site. The clerk brushed it off and said yea that's how that works and wouldn't be any bit compassionate or offer any help or discount rate because I even told him that was a killing for the room. I had spent way less before and even at areas that were way near the beach but he said that's the way it goes regretfully. I feel he just didn't want to be bothered truthfully. The room was nice and it was cleaned as expected but the odd thing I have never encountered was running out of outlets. The TV was plugged up into the lamp. The microwave wasn't plugged up at all. The refrigerator seemed like it wasn't working at all half the time. I had to rearrange the plugs or call for a surge protector which I feel there should have been one there in the first place but then once we went to plug in cell phones and tablets there went another problem. I'm a creature of habit but this time really irritated me more than relaxed me and I was kind of releaved to go which bothers me because I bragged over Best Western in the past but this time other than clean bed and bathroom there was nothing else enjoyable about it sorry to say.

    « Last option for me... »

    Biggest concern.... NOT SECURE! It never occurred to me to actually pull on the two (of how many total - not sure) doors I tried to use to get in after receiving my keys at the front desk and parking. There was a sign stating that for the safety of our guests a key is required for entry (or similar verbiage) along with a card reader. But after numerous attempts ans both doors/card readers continuing to flash red, I rolled my luggage back to the front of the hotel only to find the, "back in five minutes" sign still up and after a short while, the desk clerk emerging from the pool area again. When I told him my key would not work in the door, he responded to me that the doors do not lock. He said that they disabled the working locks because they had cameras installed. I am incredulous - the cameras do not tell you whether the guy in a ball cap entering from any of those doors is a guest or a rapist!! Not that it would necessarily make it better - but these doors are not Street front and then there is the question of who is watching these cameras - the attendant that was in the pool area? ( and by the way I think it feasible that he may have had legitimate business there) In a nutshell, anyone at any time can access the hotel's interior. OTHER NEGATIVES - Light from the hall showed clearly around all sides and below the door. That, combined with being able to hear the people above me, made for poor rest. Odor - I acknowledge that their sign says no pets allowed. But there was a DISTINCT strong odor in my room that can only be described adequately as a dirty dog smell. Maybe someone snuck one in the side door? POSITIVES- Other than the odor, the bathroom and room were clean. The ammenities were "okay" and the price for an overnight stay is a little better than say a Haampton if you are comfortable with the misgivings listed here.

    « Beach trip »

    Hotel was very easy to find a overall location was ok for us. Staff was very friendly and helpful. Room was very clean and the overall decor was good. Continental breakfast was good and area was clean. Beds were a little hard and uncomfortable for an extended stay but overall hotel will be one of our top picks for the Wilmington area.

    « A great experience »

    We had a large group of 20 adults and teens. They accommodated us beautifully. They allowed us to swim for an extra 30minutes and the breakfast was a great way to start the day. Thank you so much for a great stay

    « pool »

    This place has a very nice pool and it has never been crowded in the 5 times that I have stayed. Friendly, helpful staff and a good cont. breakfast. We even used the hotel's gas grill to make a nice dinner by the pool.

    « Okay but small »

    This is the first Best Western we have ever stayed in. Chose it because it was close to a wedding venue we were attending. First impression of the room....small. The smallness made it difficult to have more than one person walking in the room. Also, the smallness of the bathroom was difficult. If one were sitting on the toilet and tried to close the bathroom door, there was not enough close the door before you sit. :) The ceiling in our shower had been repaired but the sheetrock was not complete and it was awful looking. The sink and mirror are outside of the bathroom. My personal preference is to have the sink in the bathroom, so I did not like that at all !! I thought the room was very clean until I needed a tissue. As, I pulled the tissue box off of the shelf, I was grossed out. An old, old dried out coffee filter, some other trash and bobby pins were in the box! We were on the second floor which was very noisy from the floor above. We addressed that to one of the attendants and by bedtime it had quietened down on the third floor. Beds were comfortable. AC worked fine.There was a wall outlet that had been pulled away from the wall which could have been a safety danger to a small child. The swimming pool area was clean but looked old around the top. So...there were a few problems but nothing major. I would recommend they fix the bathroom ceiling and make sure ALL areas are clean and presentable. Visitors to hotels notice all make sure the housekeeping department makes everything shine!

    « The hotel was beautiful »

    The hotel was pretty good everything was clean the only thing was the woman at the front desk when your checking in. She really looked like she did not like her job since she gave us this fake smile. Then next morning there was another woman at the front desk and she was so lovely hopefully you get to chek in with her.Overall I do recommend this hotel.??

    « Have stayed here multiple times. »

    Room was clean and we have stayed here multiple times, However, this time we awoke in the morning to several baby roaches in the bathroom and tv area several of which ran up and into the light fixture on the desk before we could kill them. We reported to front desk and I believe they will handle it but this was a first for us and kind of gross.

  • 1
    « Bad hotel »

    When we first got to the hotel we was greater nicely. But before checking in my husband asked if they ever had a problem with bed bugs or had a problem with bed bug the clerk said no. So we proceeded to check in, As well as my mother and brother. In my mother's room the air didn't work and there was mildew on the curtains. In my children's room my daughter found and killed a bed bug crawling on her bed. To make a long story short the clerk lied to us about the hotel and we could leave due to everyone else including me would have lost our money due to he wouldn't give a refund on our room. He did give us our money back for the room that we found the bug in. I will never stay here again.

    « Super motel »

    I will be back to this motel. It is excellent,very clean and user friendly. Employees are all very helpful. Located in very good location. Pool and sauna and gym equipment all are kept in great shape. an not say enough about this motel.

    « Electrical Issues »

    Reception was very pleasant when I first checked it all was well for the first day. next day, i used the microwave and without noticing the refrigerator stopped working so my insulin was not refrigerated and frozen foods thawed out. I let the reception know and they had me store my stuff in their refrigerator downstairs. The following evening after work, the refrigerator still wasn't working and no one had come to see the problem, So i complained again and they acted indifferent and non caring. I figured out that to many things were plugged into that wall,so I moved the microwave to another outlet on opposite wall and it worked fine until the end of my stay. My other complaint is the constant smell of stale food/cooking in the hallways.

    « Clean rooms, poor service »

    A 2 bed room was reserved. Upon arriving we were advised at the desk that the reservation did not "take" and only king rooms were available. We took it because at that point we had little choice. There was a jacuzzi in the room and we were looking forward to enjoying it after a long day, but of course, the jets were broken.... I understand that not everything can be perfect, my complaint is mainly with the fact managment did not seem interested in customer service at all. Repeated phone calls to the hotel resulted in getting hung up on or getting sent to voicemail without a returned phone call. I was hoping to give the hotel another try as i was going to be in the area again and be able to give a positive review, that obviously won't be happening.

    « Ok Stay »

    Hotel was overall very good. Hot water and internet really suck but hotel is very clean and well kept. The breakfast was good the first day but not so much the second day. The staff were good and friendly.

    « Best service ever received in my life »

    The desk clerks Mike and Keisha the best they were attentive and caring to my needs. I didn't feel like I was a burden and just another guest it's like they actually cared about every word I spoke and done an excellent job in providing the best services I've ever experienced.This Inn is deffeneatly top of the line. I hope they get the recognition they deserve espicialy, Mike going the extra mile.

    « Nice Hotel but Not Sure Management Exists? »

    We stayed for two nights to celebrate our anniversary. We have stayed at this property before and had a great experience. This time unfortunately we had severe issues with hot water access that prevented us from being able to use the in-room jacuzzi tub and at one point we lost complete access to hot water for several hours. We reported the issues multiple times and were told that "management" would get back to us. It is now 24 hours after check-out and I am still waiting for a response from management. At no time did the staff of the hotel check on our issues or inform us of the emergency maintence that occurred only after we inquired several times. The wifi access was also poor in our room. It is a nice hotel with a good location but there is no excuse for the absent management of this property. I will not return.

    « Great Value »

    The Best Western was very clean and well kept. The staff was friendly always willing to help if necessary. The rates were very competitive for the area and the breakfast had a lot of options to choose from.

    « Excellent Hotel »

    The hotel was excellent, the staff were very helpful and friendly, the rooms were very nice and had everything we waned and needed. The pool was lovely and so was the hot tub. They had fitness facilities that were excellent. It was a very pleasant stay and we will probably stay there again soon.

    « Weekend Trip »

    We had to fly in for a funeral. The hotel staff was very friendly and super helpful! We dealt mainly with Destiny and Mike at the front desk, and anything we needed they provided right away. I was very pleasantly pleased with the quality of this Best Western, it was not what I expected, and I would definitely stay there again.

  • 5
    « Great Time »

    Destiny made our stay at the Best Western Plus Wilmington/ Carolina Beach very enjoyable! She was very helpful if we needed anything.....directions, items that we needed for our room with efficiency and in a very friendly way. She's definitely an asset to your hotel!

    « Spring trip »

    Nice hotel in the middle of everything. The gem of this hotel is Destiny at the front desk. Cheerful greeting, bent over backwards helping us find some attractions we were interested in. I saw her offer to help a couple get their items up to their room. She really went above and beyond. Destiny is bringing customer service back in a big way!

    « Visiting Family in the area »

    We have stayed at BW Plus several times over the last three years. We have always had a great experience but this time we noticed some things different. The pool water was very cold; we were told that they were having problems with the heat serving the pool; it was very cold within the pool area. We did notify the front desk and they promptly tried to address these two issues. My elderly mother-in-law stayed for the first time in a handicap room and enjoyed her stay very much. The room met her needs. I want to commend and say we appreciate the honesty of the staff. A pair of diamond earrings were left on the nightstand in one of our rooms. After being on the road for two hours, we discovered our mistake of leaving them. We immediately called and the clerk or housekeeping located them in the room. We appreciate the honesty of the employees. Sincerely, a returning customer.

    « Good hotel »

    Nice hotel between Wilmington and the beach area. Hotel looks good inside and out. Staff were very nice and helpful. Pool area was very clean and really looked great at night. We will definitely stay there again.

    « Nice Enough »

    The room was a bit small but nice enough. Quite a lot of noise with the guests overhead however. Room decor was pleasant. Indoor pool is just for wading and soaking as it is quite small and shallow. Our refrigerator was missing one leg and thus rocked back and forth. Overall the room was nice, the property well kept and pleasant but it is not nicer than other properties that are lower cost in the area.

    « Anniversary trip »

    It is awsome my trip there was excellent. Me and my wife enjoyed our stay very relaxed enviroment. There are plenty of things to do in the area. Front desk greeted us with smiles answered all our questions.

    « great place to stay »

    Great place to stay if you want to check out the 3 beaches in Wilmington since this hotel is about 15 min from each beach. Also near the riverwalk...perfect location to do all. Includes continental breakfast which is always a plus. Helpful staff as well.

    « Very nice place »

    I stayed in a room on the side facing away from traffic and I heard none. The room and facility are in excellent shape. Breakfast was adequate with many options. Internet access was reliable until the password changed. Had difficulty with a solid connection after that. Two concerns that prevent a higher rating: (1) inoperable lock on rear doors that are intended to automatically activate at 9 pm. This allowed anyone to enter the property at will without detection. (2) computers in the business center are not set up correctly. One is connected to the Internet, but not to a printer. The other is connected to a printer, but not the Internet. It would be impossible to print a boarding pass. I would stay here again when these issues are corrected.

    « Mother's getaway »

    Staff was friendly and smiled when we walked in the door. Was confused about parking and entrances, but no big deal. Found a small roach on corner of whirlpool tub but didn't make a fuss because I only saw that one. Will return with pleasure.

    « Close to our destination »

    Room had jacuzzi (did not want), our room was already taken when we arrived, made on-line reservations, bathroom light broke, had to move us to another room, sister's room smelled of smoke, awful! The second room did not smell clean.

  • 5
    « Very helpful staff!! »

    I booked my mother in the hotel for a couple nights when she came into town. She fell off the bed and was unable to get herself back up. The front desk manager was extremely helpful and concerned. She went out of her way to help me get into the room and make sure my mom was okay. All was good, but could have been worse. This hotel staff really went above and beyond and I'm very grateful.

    « Convenient location, well appointed, good price »

    Location is excellent--about halfway between Wilmington's historic downtown and Carolina Beach, so you're not paying a premium price for either. Front desk staff was very nice, friendly and eager to please. Our room was squeaky clean and well designed--the sink was in a separate location from the shower and toilet so two people could perform their morning or evening chores simultaneously. Good breakfast--eggs and sausage in addition to the usual waffles and cereal. And the wi-fi functioned flawlessly and was very fast. Saw several families there--and they must have liked the indoor pool because it was busy, even in January. Best of all, with a coupon (and we were off season) the price was very reasonable.

    « Overall great stay »

    Staff was friendly, helpful, and informative. Free breakfast in the morning was not only convenient, but delicious as well. Indoor pool was a plus. Room and restroom were well kept and clean. The only bad thing I'd have to say is that it's bathroom amenities such as shampoo, conditioner, and body wash were low upon check in. Other than that, our stay was quite enjoyable.

    « Good stay and good price and convenient »

    This hotel worked great for us. having breakfast helped save time and extra money. This is located near many things that made it convenient for us Used the fitness center and saw some kids really enjoying the pool. I forgot my suit otherwise I would have joined them All went well.

    « The Best »

    This is the best managed property and one of the cleanest properties I've ever had the pleasure to stay at. I also us this property when I have out-of-town guests which was the case with this stay. I am pleased to have them stay at the (Monkey Junction) Carolina Beach Best Western Plus.

    « The Best »

    This is a first-class property, my home away from home and my selection to use when I have guests in town (such as was the case this time). This is one of the cleanest and well-managed hotel properties I've ever experienced.

    « NOT HAPPY »

    Had no HOT water for a shower no soap ,no conditioner , very little shampoo just not what I would expect. staff not very familiar with restaurants around the hotel. Manager told me he could not help me with my problems with the rooms, was moved to different rooms, but none were any better still not stocked properly, Mananager didn't seem to care about my problems with my stay.

    « Best Western Plus »

    Very nice hotel with personable staff. The staff assisted my family in a timely manner with television issues and requests for extra pillows and toiletries. FYI- the swimming pool has salt water in it and causes extreme burning to the eyes.

    « Great »

    Great hotel in a great location. The in-room jacuzzis and clean, modern look and feel of the hotel keep us coming back here. The pool and patio areas are wonderful. Recommend this hotel for couples or families.

    « Excellent location. »

    Great location and beautiful view! Spend a bit more to get the view of the river for a breathtaking sunset. The staff were friendly. The breakfast is a bit more than standard and gets the job done. Conveniently located next to the visitors center and a 5 minute walk from downtown.

  • 5
    « Damn Fine and then some! Great value! »

    The place is great unless you are snooty. Rooms are clean, well stocked, loaded amenities for a price concious traveler. The customer service is awesome, well lit, smells good, breakfast, indoor pool, etc... do you need more?!...ok... close to carolina beach, gas, fire department, post office, good restaurants (cape fear seafood!) And easy city access. First time in 8 years I decided to tell my wife to go 4ork herself and figured I would go take a mini vacation. Thanks Best Western!

    « Comfortable and clean »

    This Best Western is where I always stay when in Wilmington. The staff is wonderful and the breakfast is more than just continental. You can make your own waffles and there are little egg omelets. the pool is very nice and the hot tub is clean.

    « survey »

    the hotel has always been exceptional.. could use more timely check ins.. and check outs.. but rooms, pool are, over all cleanliness of hotel where fantastic.. always leaves a great impression.. looking forward to my next visit at the best western!

    « New Christmas Tradition »

    I lost my mom last year and I'm still looking for ways to fill the void during the holiday season. I decided to take my niece and nephew on a "sleepover" so my brother and his wife could have a night to finish last minute Christmas items. This hotel's location was perfect because we were only 5 minutes from my brother's house. The hotel staff was very friendly, the room was nice and clean, and the breakfast was perfect for the kids, since I woke up to my 4-year old nephew staring me in the face saying, "I want to eat breakfast." I believe we've started a new Christmas tradition. The only reason I didn't give an excellent rating was that the refrigerator in the room was loud and we had to turn it off in order to sleep.

    « Wonderful!! »

    This hotel is definitely in the top of hotels in this area. The rooms were clean and very inviting. They have an inside heated pool that is very clean and also has a lift assistance chair for people who need assistance getting in and out of the pool (what an added bonus)!! The hotel is in a great location for shopping, beaches and any restaurant you might want!! Breakfast was great!! Anything you might want was there!! The staff was very friendly and always smiling (you don't see that anymore)!!

    « Great Hotel »

    The hotel is really nice and the rooms were well accommodated. The hot breakfast was great and the staff was very helpful. I highly recommend this hotel for anyone visiting the Wilmington/?Carolina Beach area for both leisure or business.

    « We always stay here »

    Close to mother's assisted living - we make this our first choice each time we visit from out of town. The staff is friendly, the hotel is always clean and it is conveniently located with several restaurant and basic shopping options.

    « Last minute stay »

    Very friendly staff. Nice room and ice machine on the floor I was staying at. Pool was nice. Close to places to eat at huge intersection. Close enough and far enough away from the beach. Breakfast was great...lots of choices and nice seating area. Very happy with stay and will stay again.

    « Absolutely beautiful! Staff is amazing »

    We were lucky enough to stay between Thanksgiving and Christmas and the manager decorated and it looked very festive and fun!!! The staff is just wonderful and they'll do anything for you!!! Our room was so nice and the manager spoiled us. This hotel is just beautiful. The pool is inside and I really wish I would have brought my bathing suit. I was very happy with our stay.

    « Favorite hotel in area »

    Have stayed here over a half dozen times and have never been disappointed. Always very clean with friendly competent staff. Can be pricey in peak summer season, but a bargain off season. Nice variety at breakfast, always plenty of food and very friendly helpful staff.

  • 4
    « Thanksgiving weekend »

    We decided to reserve at this hotel, because it is really close to our children house, that way we can spend the Thanksgiving weekend we our children and grandkids. The hotel is very clean, staff was amazing, location a plus for us, breakfast really good, we stay 3 nights, but the cleaning staff were knocking at our door every day at 9:30 am, even when we had the "please do not disturb" sign and the check out is at 11:00 am, please the reason we stay in a hotel was to have a little privacy and to avoid the early wake-up from our grandkids.

    « Pleasant stay »

    Rooms are nice,clean & comfortable.Staff is friendly& helpful.Appearance of exterior & lobby is nice.Pool & jacuzzi were clean.Overall nice place to stay.Would stay there again.Breakfast had a few more choices than usual.

    « Soccer Weekend Stay »

    The best Best Western my wife and I have stayed. There is nothing negative for us to say about this entire experience. The property is well kept, staff in courteous and respectfully and the rooms are very clean and comfortable. All Best Western GM's should be mandated to stay at this property to see what right looks like!

    « Wonderful Unplanned Stay »

    We didn't have reservations and showed up around 8 pm. The man at the front desk was friendly and fast. I just wanted a bed but got so much more. The room was beautiful. The shower had everything I forgot i.e. conditioner. I've got my hotel for my spontaneous beach trips.

    « Very satisfying stay »

    What a cheerful, pleasant staff...everyone went out of their way to be friendly & helpful. Special raves about Bianca at the front desk! We did not hear even the slightest bit of noise at night, and were able to get a good night's sleep. Breakfast was good, parking was ample.

    « Excellent Service »

    We had a very nice weekend at the Beach and the hotel was an added bonus. We really enjoyed the indoor pool and whirlpool. The cleanliness and service were excellent. We would recommend it to our friends.

    « nice hotel to stay at »

    I like this hotel because it is close to my children who live in Wilmington NC it is very clean and the staff are very helpful with check in and with letting you know about the free breakfast and coffee in the loby

    « Best Western Plus/Carolina Beach »

    We have used this hotel several times while working at the port and they have been extremely helpful on each trip! We will surly continue to stay there. The breakfast is good and the area is kept clean.The coffee is extremely tasty also. Would definatly recommend this hotel to anyone!!

    « Amazing Desk Clerk »

    Stayed for long weekend while kid s were on fall break. Hotel ad just switched to different TV provider and was experiencing periodic outages. The young lady at the front desk was amazing. She was treated very badly by some very rude customers because of the outages. She stayed professional and did everything in her power to correct the problem. The problem was corrected later that day. I was amazed with this young lady.....the smile never left her face. This was my second stay at this hotel and wish they had never downsized to double beds.

    « Good hotel. A bit over priced »

    Nice quiet clean hotel. - points for unsecured back foot & sandpaperish towels. Other than that. I'd stay again and indeed I may. The beds and pillows were nice and I noticed a in room safe. Nice. The pool looked very inviting but I didn't take advantage of it. TV need plugged in but hey no biggie. I worked for me. I will be back with company and see what she think.

  • 5
    « Nice! »

    Had a one day stay at this hotel and I really enjoyed it. Very nice for a Best Western. Clean, modern, and the staff was attentive and professional. My room was great. It had a large jacuzzi tub and I made good use of it after a long day of cycling. I would definitely recommend.

    « Surprisingly beautiful »

    Nice lobby, super clean. great pool, awesome people. I would stay there again and recommend to friends. I don't spend much time at the hotel, so I want to spend the least money, but I also don't want a flea bag hotel. This hotel was super clean and a great value!!

    « They will try to over charge given half a chance. »

    Watch your bank account closely. Over a period of 4 days after check out I was charged on my bank account for 12 times. I paid for one night with cash. Staff was very unhelpful in resolving the issue. In fact they kept trying to charge my bank account so much I had to close my account. I had to threaten with a call to BBB and Dept. of consumer affairs and fraud to get any help resolving the issue.

    « A very nice place to stay »

    We stayed here for 3 nights while visiting friends who had moved to Wilmington. It is an excellent value, good location, very clean and friendly helpful staff. I would highly recommend it to both family and friends. We did tell the friends we visited how nice it was and that they could recommend it to others who come to see them.

    « Best western »

    Great place to stay.Very friendly and rooms are very clean.Nice pool..and work out room.Very close to eating places and to the beach.Shopping is in wilimington which is about 10 to 15 minutes away....

    « Staff is a Great Asset! »

    Nice accommodations, amenities, and breakfast. Multiple entrances make it easy to get to the rooms. Lot of luggage carts. A beautiful pool and a great location with a easy drive to the beaches. Everyone on the staff was very friendly and helpful...especially Bianca at the front desk! The only drawback...and this certainly isn't the fault of the hotel, was the weird road layout. There were several restaurants right across the road, but you had to drive nearly a mile to get to them. There are no crosswalks in sight and the hotel is located on a two lane service road right next to a divided 4-lane highway. Weird!

    « Very Nice and Clean »

    The Lobby was nice and clean, check in only took couple of minutes. My first impression when I entered the room was how good it smelled. The room was spacious clean and comfortable. Staff was friendly. Overall great place to stay.

    « Great hotel »

    Nice accommodations and the front desk HP was extremely friendly and helpful. Very courteous and always asking if I needed anything to make my stay more comfortable. I look forward if I have to travel for work, to be at a great facility where I can rest well.

    « Tried and True »

    We stay here when visiting husband's 103-year old mother. The motel is clean and comfortable, the staff is always friendly and the breakfast option makes it possible to spend more time with family and less "eating out".

    « Convenient location. Great establishment »

    My kids loved the breakfast and indoor pool. I loved the hot tub and gym that's open 24hrs. The staff was wonderful. So friendly. This is a very kid friendly hotel. Definitely worth every dollar. Can't wait to go back!

  • 5
    « Weekend getaway for my birthday »

    Booked this hotel because a friend had stayed and liked it. Our check-in was very easy, the room was very nice and convenient location. I always check trip advisor before booking a hotel and I understand why this hotel got high ratings. The hotel decor was modern and everything was very clean.


Venir à l'hôtel ...

Toutes les directions

Depuis : l'I-40. Continuez sur College Road en direction du sud, au carrefour Monkey Junction, la route devient Carolina Beach Road. Le Best Western Plus Wilmington/Carolina Beach. (15 kilomètres).

Depuis : les HWY 74/76/US17S. Après avoir traversé le pont Cape Fear Memorial, tournez à droite sur la 3rd Street, continuez vers le sud sur Carolina Beach Road. Le Best Western Plus Wilmington/Carolina Beach se trouve sur la droite après la voie d'accès. (11 kilomètres).

Depuis : le ferry à Fort Fisher. Continuez vers le nord après Pleasure Island, traversez le pont Snow's Cut et entrez dans Carolina Beach Road. Le Best Western Plus Wilmington/Carolina Beach se trouve sur la gauche (20 km).