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We booked hotel as we had booked the Faulty Tower show,in the hotel. Rooms clean ,walk in shower, tea and coffee. Thank you to all the staff,but special thanks to Howard. Would stay again. Only negative no lift but it's fine.
Lovely meal. The young waitress very polite and friendly. Toilets were immaculate. Can't fault this place .
Wonderful experience at the bold lord street on Saturday for my brothers birthday , the staff where wonderful making a fuss of him and it was no trouble for all off them to deal with his extra wide wheelchair , the food was fabulous and the birthday vale was displayed so beautiful we all feel like going back again which we will
Had an unfortunate unexpected visit to The Bold Hotel for food on Wednesday 2 September. We had driven to Southport to go to The Swan Fish and Chip shop but when we got there it had closed at 2pm until 4pm and it was only 2.25pm so we opted for the Bold as it is only around the corner. It looked really nice inside and we asked for a table for 4. My Mother and Son ordered the Fish chips and mushy peas and my husband and I both ordered the Carvery. After standing for over 5 minutes waiting at the carvery area, the server finally came out. We eventually got served with 2 slices of meat and 3 roast potatoes, a cold Yorkshire pud out of a huge plastic box that he pulled from under the counter and our chosen veg. I have never been to a carvery where you do not help yourself to everything but the meat but anyway besides the point. The carvery was awful, the veg was hard and the roast potatoes were the worst I have ever had. The outer supposedly crispy outer part was like rubber that broke into powdery bits in your mouth, they were bloody awful. My Mum and Sons chips were big thick chips and they were raw inside. I would never return to the The Bold again. The lady with dark hair came to our table when we asked for the bill, she could see that I had hardly touched my meal and my husband had left his potatoes and most of the veg and she never even asked if everything was ok or if there was a problem with the food. Biggest waste of £55 we have ever spent. We will not be back. Absolutely terrible experience.
If you are in Southport you must go to The Bold on Lord Street. The food is the best we've had for a long time. The atmosphere is the same. It is excellent value for money particularly given the brilliant food and service. What really makes The Bold Lord Street stand out is the staff. They are attentive and friendly. A special thanks goes to Giverny and Mia who are an absolute joy. These two are a credit to you - happy, smiling, polite and most of all genuine - they have time for you even after what must have been a particularly busy day with the air show being on. Even at gone 9pm they were still happy. Thank you ladies you are both amazing. We will be back to stay at the hotel very soon. X
Just had a fabulous evening meal at the Bold . We are staying at the sister Hotel across the road (the Lord Street Hotel ) and thoroughly impressed by both. Special thanks to Giverny and Mia who served us ,these ladies are a credit to you and we're so friendly and personable. Love everything, the food was great the onion rings were amazing as was the whole meal , the decor, ambience, service all top notch. This place is raising the bar in Southport and we will definitely be back . 5 stars 🌟
Lovely place to stay if in Southport. We had a newly refurbished room overlooking Lord Street. Clean room with a comfortable bed and pillows. Lovely staff. Breakfast was included in price and overall great value for money. We did not mind the additional fee for parking which was convenient for us. Location right on Lord Street was ideal, and nice sitting area outside which they cover in event of rain. Would definitely stay here again if staying in Southport.
Lovely pub/ hotel. We had 2 parking spaces no problem at a good rate. Room very nice. Shower average. Comfy bed. Noise from the street but we did choose to have the windows open overnight. Staff lovely. Breakfast good quality but like a lot of buffet style ones food a bit cool. Overall would recommend 😁
Just had a lovely stay at this hotel. Room very spacious and clean. Bed very comfy. In a great location close to shops, bars and restaurants. 5 minute walk to beach. Staff all very friendly and helpful especially the two reception staff Anne and her male colleague. Already booked our next stay.
2nd time staying at this lovely hotel. Absolutely no complaints about this place. The rooms are spacious and well furnished including a really good fridge and even had a Dyson fan which was definitely needed as it was very warm. The restaurant and bar area are really nice and comfortable. The staff are really friendly on the bar and especially Claudine on Reception who appears to the most versatile member of staff as she Where's several hats. She is a real asset to that hotel and their sister bar over the road. The breakfast was absolutely gorgeous and plenty of choice plus juices. Will be definitely returning later in the year for another mini break.
Giverny was lovely and attentive, is a beautiful lady inside and out. The setting was stunning. She is so professional and friendly, made us feel so special and welcomed. Thank you Giverny for your wonderful service. We cannot wait to return for the best cocktails
We visited here and we decided to order some drinks. Drinks took a while to arrive. Ordered the cavalry and there was no beef, which was understandable for a Saturday. We decided to change our order to a steak. I ordered a steak Blu and my other family ordered a steak Pink. We specifically asked for no eggs but they arrived with eggs. Staff offered mixed vegetables, from the Calvary, which was kind. Steaks were tough however good flavour. Staff extremely kind and helpful, they were also extremely apologetic. Overall, good experience, and great staff, the service may have been poorer because it was slightly busy.
Sorry to hear the last manager Mark has left,he was very friendly,smart appearance,efficient, he was by far the best manager in years. Best wishes Mark from regular local bar customer.
Came for a friends birthday, on Wednesday, manager (lady) very snappy, young man behind bar was clueless yet got told been there for years!! Had been before and enjoyed it all!! Was going Saturday but not know. Had ordered a carvery but was closing only small piece of fatty gamon left so ask politely if could change my order got you have to pay, but had done or would not have token!! Overall would not recommend there attitudes. Tracey
Lovely hotel staff very friendly and polite.Rooms nice clean and spacious.
Lovely clean hotel staff breakfast Spot on Will return
Hi Marie Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay, found the hotel clean and comfortable, and that our team helped make your visit a great one. We are especially pleased that you enjoyed the breakfast. We look forward to welcoming you back again soon. Kind Regards, Cila
Called in for lunch. Had to write a review to say how excellent the food was. I had the carvery and it was delicious, lots of choice, everything perfectly cooked and presented. Friendly service and value for money. Will be calling in more often.
Hi Slyndap Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you enjoyed your carvery and found the food delicious, with plenty of choice and everything cooked to perfection. It's also great to know that our friendly service and value for money made your visit even more enjoyable. We really appreciate your kind words and look forward to welcoming you back for lunch again soon. Kind Regards, Cila
The Bold is a lovely Hotel, very popular with non residents day and night, inside and out It's on an excellent location, near to all amenities Some car parking spaces round the back but you can pay for a space, with a discount at their sister hotel The Grand across the road if it's full All the Bar, Restaurant and reception staff were very warm and welcoming. The room was cosy, the bed comfy, the bathroom spacious, all with good facilities Breakfast was a very nice hot buffet, drinks machine and a cold selection with a toast machine The only draw back we found was that there was some road and revellers noise into the night that a bit of internal double glazing would have fixed and a lift to the bedrooms would be good It was good value for money We would definitely recommend staying there
Hi The Snape Family, Thank you for taking the time to share such a detailed review. We are delighted to hear that you enjoyed your stay and appreciated our central location, welcoming team, comfortable room, and breakfast selection. It's wonderful to know that our staff helped make your visit enjoyable, and we are pleased that you found the hotel to be good value for money. We also appreciate your comments regarding the parking arrangements and are glad our sister hotel could provide an alternative option. Thank you as well for your constructive feedback regarding the noise and lift access. As we are a listed building, we are unfortunately unable to install a lift due to building restrictions. Being located in the heart of the town centre, there can occasionally be some external noise, but we value all guest feedback as we continually look for ways to enhance the guest experience. We truly appreciate your recommendation and look forward to welcoming you back to The Bold again in the future. Kind regards, Cila
Stayed in the Lords street hotel and had breakfast in their sister hotel The Bold it was so tasty, fresh and hot. Plenty of choice. The two staff were amazing, helpful, professional and looked very smart. Joao Tome and a lovely Scottish man (didn't get his name) worked very hard to clear tables and clean as soon as other diners left. We had extra poached eggs which compliments to the chief were perfectly soft. Going back for carvery
Hi Forsyth1996, Thank you for your wonderful review. We are delighted to hear that you enjoyed your breakfast with us at The Bold and that everything was fresh, hot, and tasty with plenty of choice available. It's especially pleasing to hear your kind comments about Joao Tome and our team member from Scotland. We will be sure to pass on your compliments to them both. Our team takes great pride in delivering friendly, professional service, and they'll be thrilled to know they helped make your visit so enjoyable. We're also delighted that you enjoyed the poached eggs, and we'll be sure to share your compliments with our chefs, who will be pleased to hear they were cooked to perfection. Thank you again for your lovely feedback. We look forward to welcoming you back soon and hope you enjoy our carvery just as much! Kind regards, Cila
My Mother recently got married at the Bold. I must say the service, staff and hotel were amazing and they made it the most incredible wedding ever. I would like to say a special thank you to Tasha, who went above and beyond to help my partner and I with our little one. She did anything and everything to make our stay and day as good as it could be and was a best friend to little Finley. Thank you for everything and we are excited to pop up and see you all soon, as we are already planning a return trip! Tom, Sarah & Master Finley x
Hi Tom, Sarah & Master Finley, Thank you so much for your wonderful review. We are absolutely delighted to hear that your mother's wedding day was such a special occasion and that our team helped make it the best day ever. Your kind words about the service, staff, and hotel mean a great deal to us. A special thank you for recognising Tasha's efforts. She will be thrilled to hear how much her care and support meant to you and your family. We know she genuinely enjoys creating memorable experiences for our guests, and we're delighted she was able to make such a positive impact on your stay. We're especially pleased that she became such a good friend to little Finley! It was a pleasure to be part of such a memorable celebration, and we are honoured that you chose The Bold for such an important family occasion. We look forward to welcoming you all back very soon and can't wait to see you again on your return trip. Best wishes, CILA
Stayed in April as a base to get to Aintree for the National. Great location with plenty of choices for food and bars. Shout out to the excellent Joao in the restaurant.
Fantastic place in a great location with clean rooms and lovely friendly staff, especially Joao Tome who looks after you at the buffet breakfast. Would thoroughly recommend.
Great location right on the main shopping /cafe area, the hotel and bar area are really nice, we would definitely stay here again
Lovely rooms nice and cosy. Great staff always ready to help.
Many thanks who were so understanding and helpful in making it possible for us to sit and eat with our friend who has alzheimers. They were kind and helpful when he became confused about what he had eaten and discretely helped getting an alternative. A big thank you
My wife and myself booked a family room at the Bold hotel for the 15th March (Mothers day) to meet up with our family for that special day, who live in a small village near Southport. When I booked the room I completely was under the impression that it included breakfast. And In the meantime our daughter also booked a meal in their restaurant for our family of 5 people. Our room was then changed to another on our arrival, which I will admit was very nice with a large king size bed, but not separate beds as I requested.. The service in the restaurant that evening was terrible, I had to wander off to find someone to take our order (as another couple sat near us also had to do). When eventually our starters arrived the girl just banged then down and slid two of them down the table. The 5 of us all had different meals and if not cold all the meals were tasteless. My daughter saw the manager and complained, who then presented a reduction on the final bill. My wife and myself had traveled all the way from Leeds for that occasion. So overall the stay was a complete letdown.especially as our “new” room was on the third floor with NO lifts at the hotel. And then on the next morning just to finish the weekend off, we were then told breakfast wasn't included in the price, but at £12-50 each we could pay for one. Certainly not after the previous meal the evening before in the hotel. So we checked out and wandered all the way down the main Lord Street to the ONLY breakfast cafe open at 9am which was WETHERSPOONS. Most visitors to Southport do know the town has gone way down the scale as a holiday destination, but the few remaining hotels which are still trading, since the government took over quite a few to house the illegal dinghy people in, should try to make a special effort to get visitors to return. Overall not a very good experience of the Bold Hotel
We had booked to stay in the Bold Hotel a while ago as we where attending a family Party . I phoned the hotel approx 2 months ago to advise we needed a family room as our son had severe learning disability and also a wheelchair user . On arrival we discovered the hotel rooms were up 21 Stairs , with No lifts . I moaned (quite a lot ) and wasn't very happy to be honest . However the reception Manager, Amy , ( I think ) could not have done more to help us solve the problem , she went above and beyond . We were taken over to their sister hotel opposite and had a choice of several rooms , which where all very suitable . Our whole weekend could've have easily been spoilt . Amy dealt with us with professionalism , understanding & compassion , she is an absolute Credit to the hotel and such an asset . We were given a lovely complementary bottle of champagne , free breakfasts and on checkout we were advised they weren't going to charge us for our room !! The strength of the Bold hotel lies with the staff , everyone we encountered throughout our stay and family party seemed so happy to be working there which in this day and age is quite unusal
I would firstly like to say the decor in the restaurant has been renovated to a high standard and makes you feel very cosy. The food however did not meet my expectations. I booked online for an afternoon sitting as a Birthday treat for myself and my Daughter. Having gone on reviews I was looking forward to an edible and satisfying meal. I was hesitant to try the Carvery on a Monday knowing Sunday would have been the best time to try it from fresh. I wanted to serve myself but was told the chef was happy to do this, unfortunately the vegetables were slightly soggy and the meat was at the end of the joint so slightly dry. The Pizza I feel was far worse very stodgy and cheaply made. Because it was a celebration I did not want to cause a scene but I was very disappointed with the meal and no acknowledgement that i was celebrating. I therefore would give this a low score food wise.
Great stay, reception staff friendly, bed comfy, breakfast was very tasty made even more special by Joao Tome. He was very friendly and welcoming.
Just got back from a few days away staying at this hotel. We stay in a lot of hotel and I have to say this is up there with the best of them. Our room was amazing and very warm despite the cold February weather outside. The bed was extremely comfortable and the whole hotel was spotless. All the stay we encountered were all very friendly and helpful. Thomas our server at breakfast was extremely attentive and very pleasant. The breakfast was high quality. First day I had the full English which was gorgeous and a very good portion size. The 2nd morning I had the Eggs Benedict which again was gorgeous and probably one of the nicest I've had anywhere tbh. The bar area is nice and the bar prices very reasonable especially the afternoon prices before 6pm. Great location on the main street surrounded by lovely independent bars and restaurants and great independent shops and stores. We will definitely be returning either this summer or during the Christmas period.
Just checked out from our overnight stay. We coincided the night away to watch our beloved team Hereford play at Southport and a valentine stay. We stayed in room 23, the suit...it was fab!! It was brilliant from start to finish. Check in was super easy. Special mention to Norman on reception!! The meal in the evening was lovely. They were absolutely run off their feet.... but the service or food didn't falter. As we checked out we checked our bill and noticed we haven't got charged for our evening meal. A lot of people would just have driven home....as the weekend was so nice my husband went back into the hotel and paid the outstanding balance!. A special mention goes out to alpha cabs who kindly returned my husbands beanie hat to which he had left in the cab the night before...again great service. Thank you to you all for making it so special.. Shane our football team lost.... but unfortunately you can't buy a win!!
Everything was great, staff very friendly, room we booked was the last room, cosy double, was really cosy and comfortable. Would definitely stay again.
We had a great two day stay in The Bold Hotel, Southport (Friday to Sunday). Our first impression was the great welcome and professionalism from Reception Manager, Amy. Amy was fantastic and provided advice about places to visit and parking options. Amy also gave us choice and a clear explanation about our room options and she ensured we had the best room and the best rate available too. Thank you Amy! The room was good. Finished to a high standard and very quiet on the second floor. The buffet breakfast at the bold hotel is really good too with loads of options and served in a very nice dining area. All the staff were lovely. We were served by Tome at breakfast who is an absolute gentleman. Thank you to everyone at the Bold who made it a great trip! Martin, Newcastle Upon Tyne.
Thank you so much for taking the time to leave such a lovely and detailed review. We're delighted to hear you had a great two-day stay with us and that your first impression was such a positive one. A special thank you for mentioning Amy—your kind words about her professionalism, helpful advice, and care in ensuring you had the best room and rate will mean a great deal to her and the team. We're also delighted to hear you enjoyed your room and found it finished to a high standard and nice and quiet. It's wonderful to know you enjoyed our buffet breakfast and the dining area, and we're especially pleased to hear your praise for Tome. We'll be sure to pass on your kind comments—he'll be delighted to hear them. Thank you again for choosing The Bold Hotel. We truly appreciate your feedback and hope to welcome you back again very soon.
Stayed Saturday night with my mum. Booked a deluxe king room and it was perfect. Huge room with sofa and decorated to a high standard. Rooms very warm so opened window. It was a freezing January weekend so can't complain about heat. Had drinks in the afternoon and evening and Sunday carvery and it was absolutely lovey. The roast beef was perfect. All staff at hotel were very friendly, especially Amy on reception, she's a credit to the hotel. Very informative about the area and so friendly. Thank you. Can't wait to return.
Thank you so much for taking the time to share such a lovely review. We're delighted to hear you and your mum had a perfect stay and enjoyed the comfort and space of your deluxe king room. It's great to know the room worked well for you—even on a chilly January weekend! We're also thrilled you enjoyed drinks with us and our Sunday carvery, especially the roast beef—your kind words will be shared with the kitchen team. A special thank you for mentioning Amy; she'll be delighted to hear your praise, and we're very proud to have her as part of our team. Thank you again for your kind feedback. We can't wait to welcome you back for another stay very soon.
Went here for their new year's eve tribute night and it was brilliant. Lovely decorated room, food great and hot which is a rarity at some NYE parties. Staff great, very friendly and worked extremely hard. Brilliant night will definitely be back.
Thank you so much for your wonderful feedback! We're delighted to hear you had a brilliant night at our New Year's Eve tribute event. It's great to know you enjoyed the décor, the food (hot and tasty!), and the atmosphere, and that our team made such a positive impression with their hard work and friendliness. We really appreciate your kind words and look forward to welcoming you back again for another great night in the future.
Fabulous stay, beautiful room (24) reception staff extremely cheerful and professional. The breakfast was good if a little cold but the lovely lady was all on her own, checking people in, replenishing and clearing tables etc etc etc. she did an amazing job. Receptionist contacted me to say I had left a mini pot of face cream which I thought went above and beyond having left all manner of things in hotels over the years and no one has ever called to tell me, so thank you!
Thank you so much for taking the time to share such a lovely review. We're delighted to hear you had a fabulous stay and enjoyed your beautiful room, as well as the welcoming and professional service from our reception team. Thank you also for your understanding regarding breakfast and for recognising the hard work of our breakfast team member—it really means a lot to us that her efforts didn't go unnoticed. We're especially pleased you appreciated the call about your forgotten item; looking after our guests even after they've checked out is something we take great pride in. Thank you again for your kind words. We hope to welcome you back to The Bold Hotel again very soon.
Beautiful decor .. pleasant serving staff .. food was ok … Long waiting times … from order … to eat 1.5 hours .. bill was wrong 3 times
Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the décor and found our serving staff pleasant. However, we're very sorry for the long waiting times and the issues with the bill during your visit. This is certainly not the standard we aim to provide, and we understand how frustrating that must have been. Your comments have been shared with the management team so we can review what went wrong and make improvements. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a much smoother experience in the future.
We chose to do Christmas dinner out this year - and decided on the Bold Hotel. We all thoroughly enjoyed our meal - from start to finish we were looked after, the serving team and management (shout out to Mark and Keeley who were absolutely fantastic) were all brilliant and made everything effortless! Food came out in good time and to a high standard, and the music entertainment was brilliant. It's so hard to get Christmas right for so many people - but hats off to the team for making our meal really enjoyable! Would recommend 100%. Thank You!
My family and I visited the Bold Hotel on Christmas Day and had a brilliant experience! We sat in the Red Rum Suite and the service was amazing. The staff were so attentive and friendly, and the food was amazing! The entertainment was perfect and was a lovely addition to the meal, I would really recommend it.
I stayed at The Bold Hotel using Best Western points and what a great experience it was. The room, although small, was very comfortable and had modern facilities finished to a high standard. It was however very warm in the room as the heating had been left on all day prior to my arrival so, even with the window open in December, it was too hot but not enough to detract from my overall experience. There was a mix-up on arrival with my booking but this was resolved quickly by the friendly receptionist on shift in the morning. Would highly recommend this hotel!
Wow!!! Christmas dinner steak burger. Absolutely to die for. All on a fresh brioche bun. Highly recommend all your classics on a burger for christmas
Bad from start to finish went as a couple for a carvary wine class chipped it cut my lip manager just changed glass and never asked was my cut lip ok,then bill came and a £15 pizza had been added good job my partner noticed this on the bill ,not a good experience at all
My family and I held my Aunts wake at the hotel. We just feel we must commend the staff for their tireless efforts to make sure our day was perfect. It's a sad time but we celebrated in a beautiful room. The food was excellent and the attentive service was second to none. Would definitely recommend for any occasion. Thank you to all concerned.
Afternoon tea “gluten free “ lovely food staff amazing! stayed over too ! treated amazingly room cosy, warm, clean, great bed so comfy dinner so good ! Highly recommend! Mark the assistant manager made sure are stay was perfect in every way thank you so much ! And Kelsey too !
The decor is beautiful throughout the hotel and rooms. The staff are friendly. Everywhere was clean. The man on reception who helped us move was brilliant. He had even been helping with housekeeping due to staff shortages. We were given room 8, and it was beautiful, large, and right above the ladies' hand driers in the public bar area. They were so loud! (Please, management, just hear it for yourselves). We had no chance of sleeping, so we were kindly moved by the man on reception to room 8 at the back of the hotel. Not quite as fancy but much quieter. Breakfast was good, and we appreciated the parking. It was very central too.
Good morning Angela, Thank you for your wonderful words, looks like you met Howard! He's great isn't he! I will look into the volume of the Hand dryers, we certainly look forward to seeing you again in the future! Hopefully over the festive period. Kind regards Kelsie Buck General Manager
We have been here many times for Sunday carvery. Always good food. However, today, goodness me! I booked a table a few days ago. We sat I. The bar for an hour then at the time booked approached the desk for our table. Yes they could see the table we booked but not available but they could put us back in the bar but on the table next to the one we had been previously sat at. When we said we didn't want to sit in the bar and we had booked for the restaurant, we were told that's all that's available. We even said we were prepared to wait. It was obvious that they weren't willing to let us wait. You go in the bar or ….the thing is there was not one appology. You know that really matters but no. But no you go in the bar because we are busy. Well guess what. There are other places to go and that's what we did. So bold lord street. You lost your act and I won't be going again nor will many other we know. Such a shame as it used to be a good place to go. Anyway, we went two doors down to chez moi. Got a good starter plus a roast dinner and wine cheaper than it would have been at the bold so I would recommend going there instead!
Great sophisticated atmosphere. Food was great and service too. Reasonable prices in the £15 to £20 range. Can recommend the fish and the wraps.
Good morning Kevin, Thank you for your lovely words, we certainly look forward to seeing you again in the future! Hopefully over the festive period. Kind regards Kelsie Buck General Manager
Very welcoming, the staff bent over backwards for us, nothing was any trouble. Very polite and friendly, the rooms were lovely and clean. would highly recommend.
Good morning Janette, Thank you for your kind words, we certainly look forward to seeing you again in the future! Hopefully over the festive period. Kind regards Kelsie Buck General Manager
On arrival greeted by a friendly reception. Beautiful clean hotel and very tastefully decorated. Room was perfect and extremely good value for money. Breakfast 10/10. Will definitely be coming back and will recommend to others.
Thank you so much Sarah, for your wonderful review! We're delighted to hear that you enjoyed your stay, from our friendly welcome to your room and breakfast experience. It means a lot to know you found everything to your liking and such great value. We truly appreciate your recommendation and can't wait to welcome you back again soon!
Stayed here on a Friday night with my husband for a date night, booked a table in the restaurant it was absolutely gorgeous food, hot/fresh/ delicious, compliments to the chef, got the salt n pepper chicken sizzler hundred percent recommend 😋. The room was small, lovely, clean, comfortable and everything you need for a night. Breakfast in the morning time was also fabulous, would defo return for sure if staying in the area again.
Thank you so much for your wonderful review! We're thrilled to hear you and your husband enjoyed your date night with us and that the food, especially the salt and pepper chicken sizzler, hit the mark 😋. We're also glad you found your room comfortable and enjoyed breakfast. Your kind words mean a lot to our team, and we can't wait to welcome you back next time you're in the area!
Right happy about my stay here, were right nice, had a good time and my business partner also agreed that the service was second to none. I for one will be recommending.
Thank you so much for your kind words! We're thrilled to hear that both you and your business partner had such a great experience and felt well looked after. It's wonderful to know our service made a positive impression. We truly appreciate your recommendation and look forward to welcoming you again soon!
Stayed here just 1 night to visit the Southport Comedy Festival at Victoria Park. Hard to find fault with our stay to be honest. The room and bathroom were modern and although no air conditioning in the room there was an "industrial quality" fan provided. The rooms are over the pub which is handy and the bar stays open till 2AM for residents! We had breakfast which was very good for the price and all staff both in the bar and the hotel were pleasant and genuinely happy to help. The hotel has its own small car park and is a great location in the town centre but too far away from the Victoria Park venue to walk so we ended up driving. Might be useful to know if planning to go to the Festival. Overall an enjoyable stay and would def book again.
Superb one night stay, every aspect of the stay was top notch, comfortable bed, spotless. Very friendly staff, 10 out of 10, and the breakfast was to die for.
What a wonderful stay at this beautiful hotel. The rooms are beautiful. Cosy and well equipped for every comfort you could possibly want. The hotel is well situated with a car park too. One of the best hotels we have stayed in in the UK and Europe. Congratulations to the team including Amy on reception and the gentleman who checked us in. First class
Excellent central location, 5 minutes walk from rail station and sea front. Nice bar, busy food, and theme nights venue.
Wow... Truly atrocious customer service. Rude, unhelpful and just plain lied. Do yourself a favour and stay somewhere else.
Nicely set out inside. Good value carvery at £6.50 for my wife. I had the steak and stilton burger, proper homemade burger, crispy bacon and just the right amount of chilli jam and stilton. The fries were ok but didn't really need them as burger really large. Staff were friendly and helpful
Good afternoon Kevin, Thank you for taking the time to leave us a review. Glad to hear you enjoyed your food and the fries weren't even needed as the burger was that big! I will send your comments on to my team they will be very happy to read you thought they were friendly & helpful, that's are main focus! We look forward to seeing you again soon! Kind Regards Kelsie Buck General Manager
Arrived at hotel now. Was looking forward to enjoying the superior room that we'd booked for husband's birthday and a couple of days enjoying Southport. Have just had a lovely couple of hours lunch and shopping. Arrived at 3pm as told to, given keys to room 14, only to discover that it's at the back above the kitchen, and all you can hear from the room is all of the industrial extractor fans straight outside. Open the window (which you need to do as it's stifling hot inside) and the noise is absolutely horrendous. Sat here now in a basic room as that's all they have, receptionist has no answer to give about a refund for the lower grade room, just to wait till Amy the manager arrives in a couple of hours. Not at all impressed with the reception and the ability to be able to resolve this without being told we'd booked last superior room and that's what you've got.
Good afternoon, Thank you for leaving your feedback. While I am not surprised by your review as you did mention this during your stay, I do feel it is unfair and does not reflect the efforts my team made to resolve your concerns. You booked a superior room and were allocated Room 14, which is indeed a superior room located on the side of the building. The room classification is based on its interior features, not its external surroundings. If external noise made it completely unsuitable, the room would not be sold — however, I have worked here for over 10 years and Room 14 is often requested by guests specifically because it is away from the main road. The extractor fans you referred to are switched off at 9pm after service, meaning noise is minimal overnight. When you raised your concerns with my receptionist, she acted immediately and moved you to a different room in good faith to try to improve your experience. You were then unhappy that the alternative was the same category of room. As a boutique hotel, no two rooms are identical, and we do our best to accommodate individual preferences — but we cannot guarantee that every guest will find every room perfect for their personal taste. You were also offered accommodation in our sister hotel across the road to ensure your stay was as comfortable as possible. I consider this to have been a very accommodating gesture from my team. I must also address the way my staff were spoken to during this process. I was informed that my receptionist remained professional and calm throughout despite the manner of which you spoke towards her. We have a duty of care to protect our staff, and rude or disrespectful behaviour is not acceptable. We pride ourselves on providing comfortable rooms, good food and drink, and excellent service — and this is reflected in the majority of our reviews. I am confident that my team acted appropriately and professionally at every stage. On this occasion, the issue was not with the quality of our product, but that it did not suit your personal preference. I am sorry you felt this way and i hope you manage to find a hotel, better suited to your requirements. All the best Kelsie Buck General Manager
Had a fantastic weekend away in the bold friendly staff lovely room we had a lovely meal in the restaurant nothing to fault!! We have stayed in other hotels in Southport this was the best by far
Good Morning, Thank you so much for taking the time to leave us a 5 star review. It really means a lot to myself and my team. We will certainly look forward to seeing you again soon! Kind regards, Kelsie Buck General Manager
With a group of friends I went to Southport to play golf and we stayed in The Bold Hotel. It was a fantastic experience, we were made really welcome, the breakfast was excellent. The staff led by Kelsey were always smiling and went out of their way to make our visit a memorable one.
Good Morning, Thank you so much for taking the time to leave us a 5 star review. It really means a lot to myself and my team. We will certainly look forward to seeing you again soon! Kind regards, Kelsie Buck General Manager
First time staying there and was very pleased, Room , food, staff, all very good and room rates were decent inc breakfast very reasonable, will be going again in a few months.
Good Morning, Thank you so much for taking the time to leave us a 5 star review. It really means a lot to myself and my team. We will certainly look forward to seeing you again soon! Kind regards, Kelsie Buck General Manager
Found the hotel easily. The car park at the back was full but there were parking spaces on Seabank Rd right at the side of the hotel. You go up the stairs to reception. Very friendly guy on reception. My single room was lovely. Light and airy. Tea and coffee, hairdryer, iron, fan. Perfect. It was very clean. The window opened quite a way. Actual fresh air in a hotel room! The bed was really comfy too. The bathroom was big and light and with a power shower. Breakfast was great, especially for me being vegetarian. Lots of croissants, fresh fruit, cereals and yogurt. The cooked breakfast looked good too. The breakfast staff were lovely. Very helpful and efficient. The location is great. 5 mins walk and you're on the seafront. On Lord St there's lots of shops, bars and nice restaurants. Perfect. I think this is the best hotel I've stayed at, at an English seaside resort. I would definitely stay again. Can definitely recommend.
Beautifully located at the posh end of Lord Street. This hotel is very busy. Stayed in 5 different rooms. All clean and well decorated. If your lucky to get an upgrade, that's a real bonus. The carvery is as good as any. Downside is the bar prices are on the high side
This is our second stay at The Bold hotel. We had 3 rooms, 2 cosy doubles and I had a twin room for my son and I. Lovely hotel, great location and delicious breakfast. Reception staff for the hotel very nice and helpful. Breakfast staff also very friendly and food fresh and delicious. We had a lovely stay for one overnight stay. Sadly a bad experience with a bar staff member on the day leaving but I don't feel this is a reflection on the hotel or staff in general who are excellent . Would recommend this hotel for families, couples or friends, really does suit everyone.
To start, I do like this hotel, but... It is positioned as a high end hotel and most of the time it is it is one of the most expensive hotels in Southport. Staff are usually friendly and helpful but things do seem to be slipping. The receptionist would not consider a slightly early check-in and was then overwhelmed when a large number of guests arrived at 3pm to check-in. The information sheet was freshly printed and handed out on check-in, a sheet which advised guests that they would effectively be fined £5 per key card if they were not returned (I had staff at another hotel falling about laughing when I told them this, while not naming The Bold). Not what I would expect from a hotel that markets itself as being of high quality. Similarly I would not expect broken venetian blinds etc. in the rooms. It's a lovely hotel, not for people with mobility issues, and I would stay there again. It's clean, comfortable and friendly and the staff are usually helpful and friendly but it's not what it was.
Absolutely fantastic, the staff are all very friendly and helpful. Comfortable beds, clean rooms, and great food (especially breakfast). We loved the location on Lord Street, just a nice stroll past shops and resturaunrs to get to Southport pier. When we return to Southport it will be back at The Bold Hotel. Thank you to all the staff with a special mention to Claudia and Amy who made our stay that bit extra special with their warm welcoming smiles and good advice on things to do and see.
Stayed here many times. Beds comfortable and rooms spotless. Disappointed with the breakfast. We were told it was available until 10.30 am and went down for it at 9.45am. Everything was under heat lamps. Bit lazy from the chef. Even the toast was under lamps. It was rock hard as was the bacon and the black pudding. Beans luke warm, few fried eggs left that were ok but weren't offered an alternative poached egg like a couple that walked in around 10.15 am. Sausages were okay ish. Best part of the breakfast was the mushrooms. Maybe i should of had a mushroom sandwich. For £12 plus pound each i thought it was very poor and a lazy breakfast. Last time we stayed the waiter took our order and we had a fresh cooked breakfast to order and it was lovely. I don't like criticizing anywhere being in business myself but i have to be honest so hopefully next time it is better. I have left 4 stars for the hotel which is superb. It would have been 5 if i had gone elsewhere for a breakfast.
Chose the Bold Hotel based on the excellent T/A reviews and did it live up to its rating yes it did. Views maybe a bit deceptive from the outside but the moment you step onto the Hotel floor and meet the sparkling bubbly friendly receptionist you are transported into a different world from the one outside. Rooms a spacious, clean and well decorated, bed is super comfy with high class bedding and pillows, bathroom ultra modern and great fluffy white towels, fridge, hairdryer and large screen TV . Handy downstairs bar with food and the afternoon Happy Hour is a bonus. Well worthy of its great reviews Only downsides were limited onsite parking (did have a space but maybe difficult at other times there are alternatives though but always nice to be on site} and slightly low water pressure in the shower.
From first to last person I spoke to the staff we're so friendly and helpful. Room was lovely very clean and spacious. I had salt and pepper chicken sizzler in restaurant it was delicious breakfast was also lovely with a good choice. A very reasonably priced hotel definitely recommend
We stayed 3 nights B&B at The Bold Hotel and had the carvery on day 3 which was very nice. Our side room was fantastic and very plush and the staff were friendly and accommadating especially bubbly Claudia on reception who explained everything about the hotel and provided us with a large fan to combat the heat wave. The breakfast were great and hot with a big selection. This was our second time here and will certainly big back.
Good afternoon, Thank you for taking the time to leave us a TripAdvisor review. I am glad to read your wonderful comments, its a shame it didn't get the 5 stars! We look forward to seeing you again shortly! Kind regards Kelsie Buck General Manager
I want to start off by saying how helpful the staff are here. I booked through Booking.com and, unfortunately, selected the wrong dates for a non-refundable booking. When I contacted the hotel to apologize for my mistake and ask if it could be changed, they were incredibly helpful and moved the date of the booking without any issues! When we arrived, we were able to find a parking space behind the hotel, which was really convenient. Our room was ready when we checked in, but unfortunately, it was much smaller compared to the other rooms we've stayed in here. As a result, it felt a bit stuffy, but thankfully, they provided a large fan that helped a lot. If it hadn't been for the fan, I don't think we would've slept very comfortably! Overall, the stay was great, apart from the slightly disappointing room size. But I really appreciated how the staff went above and beyond to make us feel comfortable and welcome.
Good afternoon, Thank you for taking the time to leave us a TripAdvisor review. I am glad to read your wonderful comments, I'm very happy my team managed to help you re allocate the dates, we are always happy to help! Our room sizes do depend on the room type you have booked. From Cozy double, to Deluxe, to Superior, to Family, to The Suite. Next time you come, try a Deluxe or Superior. Call direct on 01704 532 578 and my team will allocate your booking according to your taste. We look forward to seeing you again shortly! Kind regards Kelsie Buck General Manager
It is very rare to walk in to a hotel and immediately feel at home.The rooms are very spacious and welcoming with the wow factor. Furnishings in the room high quality no expense spared. The bed was one of the comfiest I have ever slept in in a hotel. Dinner in the hotel was superb. We had the Sunday carvery from the meat to all the vegetables was perfectly done with succulent meat and a huge choice of vegetables . Breakfast the next morning was equally as good. I can happily say one of my favourite hotels in the world and I have stayed in many as a destination expert.
WOW what a review jenson. We really appreciate the feedback. Its really great to know the Hotel and the team made such an impression. We look forward to seeing you again here in the near future. Kind regards
It was our first meal in their very nice restaurant and it was such a bargain price. We chose from the OAP carvery at a cost of £6.50 (one slice of meat), £9.50 for two courses and £12 for three courses. My starter was pate and chutney served in two small tubs which very nice but I didn't like the four pieces of a 'biscuit' which were extremely hard to bite and if I go again I would ask for some toasted bread. My husband had soup and a roll, then we had the carvery and chose a slice of turkey but it was a very thick slice of moist turkey with a nice selection of veg to go with it. We then both had sticky toffee pudding – gorgeous. It is certainly worth another visit.
Hi Viv, We're pleased to hear you enjoyed your meal with us. We appreciate all feedback, as it helps us continually improve. We Hope to see you again soon.
My golfing mates & I traveled to England's "golf coast" and stayed at the Bold hotel for a week whilst we played 6 of the magnificent golf courses in the area. The Bold Hotel was wonderfully central, not only to our various golfing destinations but to the center of Southport. The room was very comfortable and well appointed. The bar/restaurant area was very inviting and we spent many an hour enjoying a beer whilst reminiscing over our golf games. The staff was wonderful, in particular Howard was exceptional. He went out of his way to accommodate our changing needs and was just a star. To be fair, all the staff were wonderful. Highly recommended!
Hi Clinton, We're delighted to hear you had a great time with us and truly appreciate your positive feedback. Howard will be thrilled with your kind words. We're very happy to hear you enjoyed your stay and that we met your expectations. We hope to welcome you back on your next golfing trip
Brilliant Stay at the Bold Beautiful hotel, great location, lots of selection for breakfast, really nice room, the staff was very helpful, especially Howard on reception, he was very pleasant and helpful went the extra mile Great outside area for drinks, we visited the sister hotel over the road The lord Street, also very nice. Next door was the Grand, we visited the new bar on the 3rd floor with outdoor terrace, beautiful furnishings, great vibe, Jay the manager was very accommodating and got us a table outside Overall our stay was fantastic and yes I will return
We're delighted to hear you had a great time with us and truly appreciate your positive feedback. Howard will be thrilled with your kind words. We strive to ensure customer satisfaction across all our venues, and I'll be sure to pass your thanks on to Jay over at The Grand as well. We hope to welcome you back again soon
Disappointed with the food experience . The carvery was very disappointing. The vegetables were stewed and the meats had been left standing all day. The public keep the carvery going. The chef was abrupt. Didn't seem to care. He looked very down. Unfortunately won't eat out here again. Its quite expensive. The hotel was better years ago. The restaurant was better years ago. I had such high expectations for this establishment. Sadly you let me down.
We're sorry we didn't meet your expectations on this occasion. We value your feedback and will use it to help us improve moving forward
Staff Tom was very helpful best bar Man in the place Colton help anuff shud be manager facts are facts best service we received
Dear mattaC7190OF Thank you for your comments. I will let Tommy know his great customer service has been noticed. I'm sure he will be very please to hear he has been mentioned on a review. We are very proud of our team and their ability to look after our guests so well, so it always makes me proud to hear great reviews. Look forward to seeing you here again at The Bold Hotel. Kind regards.
Arrived extremely late to be greeted by very hospitable and helpful Stephen covering night desk. Nice atmosphere very friendly staff - wish we'd arrived earlier ! Room comfortable and clean with all the extras you'd expect. Breakfast was reasonable with full English on offer or continental.
Dear F8555TNcatherines, Very please to hear you enjoyed the warm welcome. Stephen does have a smile that lights up the room for sure. Very pleased you enjoyed your stay and breakfast. Please do try and arrive earlier next visit, we look forward to seeing you again soon. Kind regards
Ate breakfast here 6 days in a row. Joao Tome is hands-down the best server I've ever had at breakfast. He's always friendly, attentive, and remembers the little details that make the experience feel personal and welcoming. Joao starts the day off right every time—can't recommend him enough!
We booked a small wedding reception in the side space of the Bold. It was a short notice booking but the staff couldn't have been more helpful. We had a perfect day in the sunshine that couldn't have gone any better. The Bold is beautiful, the food and drinks are top quality and the staff are amazing. Definitely worth a visit to stay, eat or just for a drink.
Lovely room, very spacious, booked.again. had carvery, never had a carvery where they put everything on for you. I had a yorkshire pudding that looked not good. Hubby was behind me and the chef said I will get fresh out as they aren't very good. Won't do a carvery again.
We stayed here once with the family, and my heart is still full of wonderful memories. This time around was just me and my partner, celebrating my 30th birthday, we stayed at Lord Street hotel and Cilla kindly advised us to upgrade our room and add breakfast — and we're so glad we did. The coffee was excellent, and the buffet breakfast was delicious and full of flavour. A truly lovely experience from start to finish.
We got married at the bold hotel on the 29.5.2025 and honestly from start to finish we couldn't not have asked for more. It was the most perfect day we could have imagined. Every single person enjoyed themselves start to finish, and complimented every single detail of the day. The staff were absolutely brilliant and so helpful, and made the day that little bit more enjoyable even down to helping with the children throughout the day. The food was out of this world, they cooked for 49 people and every single meal was cooked to perfection. People have said it was the best wedding food they have ever tasted. The atmosphere all day was just outstanding and I have the staff to thank for that. Even down to keeping me (the bride) calm throughout the day. There isn't a single thing we would change about the day! All our friends and family stayed the night before and even the day before and day after they were so helpful and making sure we had the best time. I would recommend the bold to every single person thinking of getting married there. It will always hold a special place in our hearts!!
Hi Shannon. I have to say, we were proud to to host your special day here at The Bold Hotel. All the team involved commented how lovely the guests were and how much the team enjoyed the day also. I have given feedback to the Head Chef and kitchen team for their amazing work, thank you, it really does mean a lot to us. Congratulations once again, and please do not hesitate to get in touch, should you need The Bold again for any occasion, it would be a pleasure to provide whatever you need. Kind regards.
You just could find a better location. The hotel itself is lovely. Very clean and always looks lively. Stayed many, many times and I would highly recommend this hotel. Have sampled the Sunday roast dinners a few times . And just like the hotel spot on
Really enjoyed this brief, but really positive, upbeat review. Thank you so much Micky270566 for your feedback, it goes along way for the team who work hard to provide this service. We would love to see you here again at The Bold Hotel. Kind regards.
Visited this afternoon for lunch with family between 1.00pm - 3.00pm. & sat in the bay window. The waiter took an age to come over for our food order and had no customer service skills whatsoever infact he was downright rude. The barman brought our drinks over & was extremely courteous - maybe he could give the waiter some lessons in manners. The food was great & we all enjoyed our chosen meals but the ignorant waiter put a dampener on the experience. Would have complained aas we left but the manager was nowhere to be seen.
Dear Chris Thank you so much for your feedback from your recent visit, it is very important that we hear this. I must apologise for the service received from your server. This does come as a bit of a shock as the team on yesterday are usually consistently attentive and courteous. I will discuss and investigate where necessary with the team, to ensure we keep our consistent service level high. Your bar tender yesterday would have been either myself, the Deputy GM for the hotel or our Bar Manager. Thank you again for your comments, please note that this is not our usual service style, and should not detract further visits to The Bold. Look forward to seeing you soon should you decide to return.
All staff pleasant and efficient. Room recently refurbished. Breakfast copious - if not quite as described on the menu. Couldn't be better located. Good value. BUT there is no lift and all rooms are upstairs- mine was on second floor (plus mezzanines) so it is not recommended for anyone with mobility issues (such as my dodgy knees).
Good afternoon CB500F Thank you for the lovely feedback regarding your recent stay here at The Bold Hotel. We unfortunately do not have a lift due to the building being listed. This obviously restricts us from having one fitted. We have taken steps to ensure this information is available on our website, for guests needing this accessibility wishing to book. Our sister hotel, Lord Street Hotel across the road from The Bold Hotel has a lift and the option for all guests staying in that venue to use The Bolds food & beverage facilities. We hope you will visit us again soon, kind regards.
Myself and partner have stayed at the bold on several occasions…. This booking for one night Saturday 26th April was a surprise for my birthday from my partner… Amy and the staff decorated the room with rose petals on the bed, balloons and banners, cake and birthday card…breakfast was amazing as ever… even the staff remembered us from last year… on the Sunday 27 April we had a meal with the family there was 6 adults and 3 children… some ordered off main menu whilst 6 of us ordered the carvery… food was 5 stars plus…. Room was also 5 stars plus… lovely location for shopping and entertainment… defo be back soon maybe June,,,, Amy you are a star… thank you look forward to seeing you soon
Hi 702andreaj. We are so happy you had an enjoyable stay with us recently for your birthday celebrations. We thoroughly enjoy going the extra mile for our guests. Thank you also for your compliments toward the team, they do work hard, and your kind words are well received by all. We look forward to seeing you again soon. Kind regards
Disgusted when having a drink to watch a dog owner put food on the table for the dog to eat the food of the table ,then the dog spat it out onto the table. shame because it is a very nice place. wont be going again. they really should not allow dogs where there is food being served
Hello Dugis2025 Thank you for your comments, but I do feel the grade you have given is a little unfair. We regard our service and facilities to be of a high standard, which is what we regard Trip advisor beneficial for guests to read. Your comment is toward the dog owner rather than what the Hotel, Bar and restaurant has to offer to the wider audience. We are a dog friendly venue, and welcome well behaved owners also, but i feel this is very much a one off incident which you were unfortunate enough to witness. It is disappointing to read you will not visit again, but I hope in the future you may give The Bold Hotel another chance. Kind regards
Only went for a meal Mikey was our server who was very friendly and polite could not recommend the food any more than I can food and drink where on point we will definitely come back again at some point as we only stopped bye on the of chance can't say anything better than the way we treated
Good afternoon KenwL1868SF Thank you so much, for your fabulous feedback regarding your recent visit to The Bold Hotel. Mikey is very grateful also, and I have rewarded him for his great service. We look forward to seeing you here again very soon :) Kind regards
We are currently stopping at the bold hotel southport firstly the location is prime a bar for everyone's needs live music sports bar across the road bars restaurants close by but on that point I strongly suggest eating at the bold hotel. An array of dishes tasty and very generous portions cooked fresh a selection of beers wines ect reasonably priced.but not only that the staff were amazing friendly bubbly chatty they could not do enough for us it just added to the experience we are surely buzzing.for breakfast we had the pleasure of Joao Tome who seated us and run through the breakfast and drinks selection who was very attentive to our needs well spoken and funny but professional at the same time . Tommy the night porter brilliant young lad working hard thankyou for your help Along with Howard and the reception manager ,Head chef and all the staff keep up the good work and best wishes for future business . Kr the jacksons ?
Cannot fault this hotel. The reception staff, Amy and Howard were really helpful, polite and friendly. The hotel is spotlessly clean. Good atmosphere is the bar area, so we didn't feel the need to go to other pubs at night. Breakfast was delicious and hot! my only niggle was the fire door opposite our room (18) which woke me up a few times, as it squeaked when opened and banged shut. Stayed for 3 days and will definitely stay again.
Really lovely stay at The Bold Hotel, went with my 8 year old son to see some friends. Amy on reception was so lovely, friendly and helpful, called the day before our stay to confirm all the details of our stay, and was on hand for whatever we needed whilst we were there. We had dinner and breakfast in the restaurant, was served by Josh both times and again couldn't fault the service at all. I'm a coeliac and between Amy and Josh I felt really well looked after, and the chef was extremely accommodating for me. The food was lovely, my son said the cheese and tomato pasta was the best he's ever eaten, and our breakfasts were huge and really lovely. The cost of the hotel was also so reasonable, for the price I was expecting alot worse, we will definitely be looking to stay here again in the future
Good Afternoon, Thank you for taking the time to leave us a review. 5 star, just how we like it! I'm very happy to read you enjoy it and i will pass your words on to Josh & Amy, i am very glad to read we looked after! We look forward to seeing you again in the future! Best Wishes, Kelsie Buck General Manager
We visited The Bold over the weekend. Great place, and a really good non-smoking area at the front of the hotel to enjoy the sunshine. Very clean inside and brilliant service and staff. Only gave it 3 stars though as it's very expensive, over £16 for a pint and a glass (yes, a glass) of Prosecco. Don't think we'll be going back with those prices, but still a very nice place.
Good Afternoon Hannah, Thank you so much for your feedback – I'm really pleased to hear you had such a positive experience with our service and team, and that you found everything to be very clean. I'll be sure to pass your kind words along to the staff! I'm sorry to hear you were disappointed with the drinks prices. Unfortunately, with the rising costs across the board, it's a challenge we all face. That said, we do make a conscious decision to prioritize quality over cheaper alternatives, ensuring that the products we offer reflect the standard and style of the venue. For example, the Prosecco featured on our wine list is one I've personally selected because I feel it compliments the experience we aim to deliver. I completely understand that this may not be for everyone, and we really value your perspective. If you're looking for something a little more budget-friendly, you might enjoy visiting one of our other venues, such as Mavericks American Bar, where we offer a different style and drinks from as little as £1.99 a pint. It's a great option with a more casual vibe and an equally welcoming atmosphere. Thanks again for taking the time to leave your thoughts, and we hope to welcome you back again soon – whether here or at one of our sister venues. Kind regards, Kelsie Buck General Manager
me and my husband came in for tea, was a lovely place and lovely food can't fault that however there's two staff looks to be a manager and a younger staff member. we was waiting to pay and they was flerting with each other, when had no apologie about the wait the girl messed up our order and laughed it off with him both very unprofessional behaviour.
This was the second time we have stayed at the bold and this time was as good if not better than before, The hotel is nicely located and well run all the staff are excellent and make you feel very welcome Tommy at breakfast was very good and helpful with all the clients. We enjoyed the 2 night stay and look forward to returning again soon.
Stayed in a Superior King room as a couple. Positives: Nice size room with couch Comfy large bed Shower a good size Plenty of wardrobe space Room cleaned during our stay( we were there for 2 nights) Iron provided-if you ask reception they will provide you with an ironing board Special thanks to Amy on reception who was very helpful and accommodating. Nothing was too much trouble. A big thanks Negatives: No plugs by the mirror No dressing gown-there was an issue with supplies I was informed. No mat in shower cubicle so it can be a bit slippy- no hand rails either
We were greeted by staff when we came into the bar restaurant area and then seated accordingly. We chose the bottomless brunch menu and were discussing what to choose from until they brought over the whole menu on a platter. All of the food was amazing, Chloe served us and made sure our drinks didn't run empty. Great night and great service. Thanks Chloe!!!
Good Afternoon Sean, Thank you for taking the time to leave us a review. 5 star, just how we like it! I'm very happy to read you enjoy it and i will pass your words on to Chloe and The Chefs, we look forward to seeing you again in the future! Best Wishes, Kelsie Buck General Manager
How fantastic exactly how there supposed to be ran! We was served by Chloe the whole night and wow what an amazing young girl! Thanks again we'll be back! Service and everyone was friendly food was amazing too. See you soon I'll be back! Take care
Good afternoon! Thank you so much for taking the time to leave a Tripadvisor Review! I am happy to read your enjoyment and i will make sure Chloe sees your wonderful words! We look forward to you returning in the future! Kind regards Kelsie Buck General Manager
Clean, smart room, if a little too "cosy", as that equals small. But, it was fine for one night for us. Very comfortable bed. All the staff were very helpful and welcoming. No pressure to vacate, and the hotel car park was great value at £5 for 24 hours. We'd definitely stay there again.
Hi Paul M, Thank you for your kind review! We're thrilled to hear that you found the room clean, the bed comfortable, and the staff welcoming. We always aim to make our guests feel at home. It's also great to hear you found the parking convenient and affordable. Next time you stay with us, why not consider trying one of our Deluxe or Superior Rooms? They offer significantly more space for a more spacious and relaxing experience. We look forward to welcoming you again soon! Best regards, Priscila Sousa
Highly recommend staff are great room A1 Stayed while working away if ever visiting Southport again would always book this place staff went out of there way to help.............,...................................................
Good Afternoon! Well this is nice to read! i will certainly pass your comments on to the team and most certainly look forward to you returning again in the near future. Make sure you book direct to we can give you the best rates possible and allocate you your prefer room of your choice. All the best and Thanks again, Kelsie Buck General Manager
I had a fantastic time at The Bold Hotel in Southport. The food was exceptional. The staff were really friendly and helpful. I had a great experience from start to finish and would definitely recommend visiting, for a drink, some food or an overnight stay.
Good Afternoon! Well this is nice to read! i will certainly pass your comments on to the team and most certainly look forward to you returning again in the near future. Make sure you book direct to we can give you the best rates possible and allocate you your prefer room of your choice. All the best and Thanks again, Kelsie Buck General Manager
We went for a carvery roast on Sunday and as always - there was so much choice - (even for veggies which you don't find in many places) The staff are so helpful and even at busy times nothing was too much trouble for them and the service was amazing. I wouldn't hesitate and already have recommended The Bold to many people and will definitely be returning - excellent !
Good Afternoon! Well this is nice to read! I will certainly pass your comments on to the team and most certainly look forward to you returning again in the near future. I do have to agree with you as well are carvery is just the best! All the best and Thanks again, Kelsie Buck General Manager
We used to come here before it changed to carvery a few years ago and thought we would give it a go. Oh wow its was amazing decent prices for food and drink. People serving were so attentive and friendly but not like the hovered over you. Great atmosphere would definitely be returning.
Good afternoon! Thank you for your 5 star Review! Pleasure to have your family and friends here at The Bold! Thank you for your kind words and i will certainly pass them on. Look forward to seeing you again in the future! Kind Regards Kelsie Buck General Manager
We have been to the Bold Hotel several times and I have given 4 stars on the basis that we have always had a decent meal, good ingredients, tasty and actually great value for money, as this meal was. On this visit though, in what was a really busy restaurant as usual there was apparently only one person serving meals. This meant a long wait for food although as we had drinks we didn't mind at that point. However, when the waitress seemingly disappeared and did not return, with no-one at the bar either, we and the couple at the next table decided to leave. We had anticipated having a dessert and coffee but no-one bothered to ask if we'd like anything else (and in fact there was no-one we could ask). We eventually went to the bar to pay and after a wait, the barman returned from an errand upstairs. The couple next to us left without ordering, leaving us all to speculate how much revenue was being lost. We went further down the road for coffee. I realise many places are struggling to staff their venues but this lack of customer service on this occasion was disappointing. The Bold Hotel is conveniently situated on Lord St and usually offers friendly service and decent food so hopefully this was a one-off.
We stopped off for some lunch whilst visiting Southport for the day. I ordered the chilli chicken wrap with fries and my husband and dad ordered Ham, egg and chips. Simple food right? We waited so long for our food and when it finally arrived my chilli chicken wrap was so dry and no chilli sauce to be found, the chicken was over cooked too. The ham on the other 2 plates were as tough as old boots with over cooked eggs. Needless to say, we won't be returning
Friendly and helpful staff especially Howard and Kelsie on reception very quickly responded to an issue we had with speed and efficiency also Tommy in the restaurant made every meal a pleasure all in all a lovely place to stay beautiful room will definitely be back.
Couldn't have asked for a better service. Exceeded expectation and more. Erica on reception deserves special praise for making our stay a memorable one!!! The room was first class as were the bar and restaurant area. Breakfast was superb. Would definitely recommend and will be back soon ?
Good Afternoon! Well this is nice to read! i will certainly pass your comments on to the team and most certainly look forward to you returning again in the near future. Make sure you book direct to we can give you the best rates possible and allocate you your prefer room of your choice. All the best and Thanks again, Kelsie Buck General Manager
Hotel atmosphere was lovely and in a fab location to try lots of bars. Room was immaculate and the bathroom too. Room was decorated very elegantly. Howard on reception was really friendly and helpful. Told him it was a stay for my partners birthday and when we got back there was a piece of cheesecake in our room with Happy Birthday written on the plate. What a lovely gesture. The night porter was lovely too and it was nice being able to get a late drink when the local bars near to the hotel had closed. all the other staff we met were very friendly too. Would have liked more choice for the continental breakfast but the cooked breakfast was freshly made and was amazing and tasty. A bottle of water in the fridge for guests could be a suggestion. We tried a few bars near the hotel and they were all good, the corridor, gingers, mavericks and the oast house.
Good Afternoon! Thank you for taking the time to leave us this review. A great read! Thank you for your feedback and suggestions, i will certainly pass your comments on to the team and most certainly look forward to you returning again in the near future. Make sure you book direct to we can give you the best rates possible and allocate you your prefer room of your choice. All the best and Thanks again, Kelsie Buck General Manager
I won't even put anything negative about this amazing place more than a stay more of a welcome the staff absolutely give you the best treatment I can name Howard on reception at first he is an amazing host and all of the staff in the eatery have excellent skills in customer service and they conversate with you make you feel comfortable in every way food is out of this world cooked to perfection by the staff and music is on to fuse with the environment Front and back of house work hard to multitask I'm definitely returning as a new founded stay rooms are clean to high quality standards there is so much to offer when you stay thank you and a big happy birthday to HOWARD X
Good Afternoon! What a wonderful organic review. Extremely nice to read! i will certainly pass your comments on to the team and most certainly look forward to you returning again in the near future. Make sure you book direct to we can give you the best rates possible and allocate you your prefer room of your choice. All the best and Thanks again, Kelsie Buck General Manager
Had a Carvery here. Plenty of options of the Veg which was Beautiful, Had the Turkey & Pork was so lovely. One of the best Carverys ive had for a long time. Would definitely Return . Staff very pleasant. Great coffee too. Cosy surroundings. Highly reccomended. Had the Regular carvery £10.50. Well worth it , very plentiful.
Good Afternoon! Thank you for your wonderful review, very nice to read for myself and my team, we look forward to you returning! Kind Regards Kelsie Buck General Manager
Once again, we have had a fabulous stay at this boutique hotel. Room 11 , spotless and warm and welcoming. Great nights sleep too . We chose to eat in the hotel tonight before watching the football across the road at the sports bar , steak and the salmon were superb Breakfast the following morning equally as good . The staff are welcoming ,helped us with our luggage on arrival, reception staff friendly, bar staff ,and our lovely morning breakfast host equally as friendly , spoke to us about how he like his scrambled eggs at home with a touch of honey ?. We had cocktails at The Grand also , again opulence at its best ?, cocktails were excellent value. Untill next time ....? Thank you , my birthday stay was fab ? x
What a lovely review!! Thank you so much i will make sure everyone gets a read of this! We look forward to you returning in the future! Kind Regards Kelsie Buck General Manager
Went in for lunch on a Saturday afternoon . Quite busy without being packed , food good quality and won't break the bank highly recommend the dessert menu ... Wii definitely be back.. disabled toilet however needs better signage and cleaning .
Can't attend the Ricky Tomlinson event Staff at the bar were rude, arrogant and disrespectful and had, in my opinion, an attitude problem Dogs everywhere I understand this is policy in many hotels locally but, it knocked me sick seeing them scratching their a….s on the carpet- MINGING!!!!!!!!!! The organiser (Female) directing guests to there seats was not only rude but quite insulting Food overpriced, service lousy Would never return here
My husband and I received a 1 night stay at the Bold Hotel as a Christmas gift. It included a 3 course evening meal and breakfast the next day. Chloe who greeted us at reception was fabulous, she couldn't do enough for us. She checked us in straight away and made us feel so at ease. We were waited on hand and foot throughout our stay by the incredible staff at The Bold and The Grand, their sister hotel. We booked ahead for tickets to The Grands Asa Murphy and Ricky Tomlinson as an added extra to our stay. It was worth every penny, what an enjoyable evening had by all. We will definitely be back again and recommending you to all our friends and family. Thank you all again for the best time!
Good Afternoon, Thank you for your wonderful review! I will certainly pass your comments on to my team. I'm glad you enjoyed the Event at The Bold with Ricky & Asa, second time we've had that event, i think its fabulous! We look forward to seeing you again in the near future! Kind regards Kelsie Buck General Manager
Arrived around 2pm on Fri 31/01/25 The reception is thru the bar and up a flight of stairs.Lovely reception team.Our room was up another 2 fights of stairs.No lift as its a listed building,39 steps in all.Room beautiful and boutique. Fridge,iron,kettle,fan,heater,TV, blackout curtains and a window that opens.decorated beautifully. Spotlessly clean. Large bathroom with over bath drencher shower.my only criticism, is it could have done with a grab rail,to help getting in and out of the bath.The towels nice and big,bonus for a curvy girl.Didnt have a main meal,but had bar food..Nice and fresh.Reasonably priced food and drinks.Bar staff excellent and attentive.Breakfast staff very polite and also attentive,nothing too much trouble.Breakfast,buffet style,again very nice,fresh mushrooms and fresh tomatoes,not the horrible tinned stuff,the sausages were delicious, very tasty locally sourced.We had an excellent stay,we would highly recommend this hotel,even the lack of a lift didn't put us off.Cant wait to revisit..
Good Afternoon, Thank you so much for your wonderful words. I'm very glad to read you enjoyed your time with us! I will pass your compliments onto the team for sure! Glad to hear you enjoyed all aspects of your visit! We hope to see you again soon, Kind regards Kelsie Buck General Manager
I went to the bold hotel last nights with a few of my friends and was served by Chloe. I Had a great night this was because the food was fantastic and the service was great thanks to Chloe. Overall I had a great experience and a lovely night. Definitely be returning soon.
Good Afternoon Anna, Thank you so much for your wonderful words. I'm very glad to read you enjoyed your time with us! I will pass your compliments onto Chloe, she is a asset to the team for sure! See you again soon, Kind regards Kelsie Buck General Manager
We go to the Bold for their Carvery every Thursday, which I can highly recommend. All the staff greet their customers with a smile, but I want to give a special mention to Chloe, who always looks after us and nothing is too much trouble. Chloe is part of the reason we keep going back.
Good Afternoon Anna, Thank you so much for your wonderful words. I'm very glad to read you enjoyed your time with us! I will pass your compliments onto Chloe, she is a asset to the team for sure! See you again soon, Kind regards Kelsie Buck General Manager
Lunchtime meal visit - January '25 The upside: We received a very warm welcome from staff at The Bold Hotel in particular Michael, who went out of his way to accommodate us with his friendly and professional manner and prompt service. For that I am most grateful and appreciative. Downside: The ONLY vegetarian option on offer from the menu for lunch was a very basic, sad-looking cheese sandwich served on stale, sliced white bread for which I was charged approximately the same price as the cost of the meat-based carvery/buffet offering being enjoyed by others in our party. Come on guys? This is 2025 not 1975. Surely you can come up with a few more enterprising Vegetarian options - incidentally, Vegan is a big thing too by the way now as I am sure you must be aware. Numerous places in the town have for some time been offering such alternatives at various times of the day and night. You must be aware of this? ‘nuff said. I hope tone able to return to The Bold Hotel at some point and trust that when I do all that I have highlighted will have been taken on board for consideration and future action by the management such that various dietary requirements can be accommodated and enjoyed alongside the excellent service we received. Thank you, Michael, for your excellent service and best of luck in your endeavours to achieve employee of the month. Regards
great service again we stopped over on Friday night with our 15 and 17 year old daughters they loved the carvery .The staff are all amazing ,They set up a Z bed free of charge .We have stopped here nearly a dozen times now and will returning again in the next few months .The breakfasts are the best
Very tasty carvery and lovely service by our lovely waiter Michael. His suit was particularly classy. The meat was cooked perfectly and a variety of options to create a carvery. My grandad says it's the cheapest good meal he's ever had. He's requesting the prices be put up.
Lovely room , very attentive staff , had the carvery , which was ok, only bug bear was server puts the veg on your plate which was piled on top of each other , would have preferred to put it on plate myself, Breakfast was lovely and served by a very helpful waiter
Very nice meal, fish and chips were excellent! The fish was extremely fresh and the burger was amazing. Portions were a good size, more than enough. Michael who served us, was really attentive and friendly. Was a lovely treat for a Monday night, would highly recommend.
Just want to say a massive thank you to the bar manager who wouldn't let us wait at the bar for a few minutes until a dog friendly table became free. We spent £100 at another place on food and drink instead. Screaming kids running riot around the place is apparently ok. Well behaved small dogs is not.
This is just a carvery review not accommodation. Waited too long for chef to appear to serve food no one else waiting. Spuds tough unable to cut only In half, the beef was tough had to use steak knife still couldn't cut it so had to leave it only 3 meat choices turkey had deep pink pieces not sure if this is cooked but have always been advised don't eat pink turkey. No helping yourself 3 spuds on standard plate 14.00 definitely won't eat here again.
We popped in yesterday to try the carvery. 4 family members. Around 6pm. There are 3 different sizes, OAP small plate, standard and large. We had the standard plates at £10.50. Bit disappointing, to be honest. Choice of 3 meats, but all were pretty dry, as though they'd been under the heated lights all day. Same with the roasties. Hard and dry. Same with the Yorkies. Oddly, you don't serve yourself with the veg, unlike other carveries we've tried. Maybe you do on busy days? On the plus side, there was a large range of veg, probably the biggest variety I've had at a carvery. The veg was nice (in pots rather than under the hot lights). Mash soft and buttery. A few sauces available too. No cauliflower cheese, disappointing. I imagine if you arrive when the meats and spuds are freshly served, it would be delicious. Though I wouldn't have thought that 6pm was too late to expect fresh food. But nothing to complain about, just not outstanding with the dried up food. The restaurant and bar are very nicely presented. Lots of dark wood, well lit, with an equine theme. Comfy couches. A pleasant ambience. The staff were absolutely lovely. They were attentive, polite and a pleasure to meet. A real asset to the hotel. I'd go back to try the other items on the menu, just to see if the dry carvery was a one-off and we just got unlucky.
Good Afternoon! Thank you for your great comments within this review. There is a lot to pick from! I'm a little disappointed that you mentioned the Carvery being so-so. But said "there was a large range of veg, probably the biggest variety I've had at a carvery" that being said, I can pick out some positive vibes here. Unfortunately like you said you'd like to return but the carvery was a one of and just got unlucky. We do wish to see you again in the future, All the best Kelsie Buck General Manager
Called in for food on bitter cold afternoon. All enjoyed hot carvery at 4.00pm and then desert. Lovely relaxing environment with pleasant staff and cosy corners. The manager Michael could not have done more to oblige us and make us welcome.
Lovely simple review! Thank you for your kind words and i will certainly pass them on. Look forward to seeing you again in the future! Kind Regards Kelsie Buck General Manager
Had a great night at the Freddie Mercury performances, really good fun & enjoyed the variety of songs looking forward to another even soon. Staff excellent good service & very friendly i would definitely recommend considering attending future events.
Thank you for your 5 star Review! Freddie is one of my favourite nights we have here at The Bold! Thank you for your kind words and i will certainly pass them on. Look forward to seeing you again in the future! Kind Regards Kelsie Buck General Manager
Was at the Bold for my friends 60th Birthday Party on Saturday 4th Jan, it was absolutely perfect from all the bar staff, food was amazing, events management did a superb job would highly recommend the Bold for any occasion Margaret and Bryan
Good afternoon! Thank you for your 5 star Review! Pleasure to have your family and friends here at The Bold! Thank you for your kind words and i will certainly pass them on. Look forward to seeing you again in the future! Kind Regards Kelsie Buck General Manager
We hired out the Red Rum function room for my Wifes 60th birthday. From start to finish, the event team went over and above planning and catering for the whole evening. Everything was fantastic. The venue was stunning. The staff were amazing. The food was sensational. There was even a dedicated taxi line for guests to phone and get priority booking. Well done the Bold Hotel.
Good afternoon! Thank you for your 5 star Review! Pleasure to have your family and friends here at The Bold! Thank you for your kind words and i will certainly pass them on. Look forward to seeing you again in the future! Kind Regards Kelsie Buck General Manager
No cask ale over the New Year Celebrations. The main bar has four hand pumps for cask ales and sometimes if lucky two pumps are in operation serving excellent quality well kept beers. Unfortunately, they seem to have a problem with continuity of supply in keeping two real ales on because many times there is no real ale available at all and it can be a number of days before it reappears. This is extremely disappointing because the hotel bar is getting a good reputation for the real ale quality when available. If a pub was run this way it would be closed in no time with customers taking their trade elsewhere. Ivor Cobon.
Me & my fiancé stayed at this hotel for the first time for two nights over new years, from check in to check out everything was spot on! Amazing staff. So kind and helpful, the room was absolutely beautiful, amazing decor and the bed was so comfy. the breakfast was amazing. We also had dinner in the restaurant the food was to die for. Such an amazing carvery. Would 100% recommend and will be coming back! Thank you Bold staff for such a lovely new years!
5/5 what a Freddie fabulous night!!!!! Great Food, Fabulous service, Amazing entertainment and ALOT of fun! Can't wait for the next time. Thanks everyone who made this night so fantastic. Hard work and effort definitely went into it. You could tell.
Visited here with two friends last night (20th Dec) for meal and entertainment. From being called into the dining area, we had a very long wait until our starters were served. There was around 20/30 minutes to then wait for our main course, during which time guests had started to dance whilst waiting. Main course eventually arrived, and another long wait for dessert. Food tasty and served by young, pleasant staff. The DJ played the music too loud whilst we were eating. We couldn't hear each other speaking. We asked him a couple of times to reduce the sound. which he did for about 30 seconds, and turned the volume up again. Many people were saying the music was too loud. Whilst eating, perhaps it would be a good idea to just having music in the background on a lower volume? Then the entertainment Freddie Mercury tribute came on ?♀️. Oh dear, the evening became worse! He sang out of tune, the backing tracks were played too loudly and sounded distorted, he was getting screeching feedback from his microphone. I've seen a lot of ‘Freddie' tribute bands, and this was the worst! We left half way through his performance. The TinaTurner one we saw at The Bold last year was brilliant.
Dear Cockney Shaz. Thank you for taking the time to share your feedback. While I'm saddened to hear you didn't enjoy certain aspects of your evening, I do have to respectfully disagree with some of your points. Our food service timing is carefully planned to ensure the experience isn't rushed, and we've received numerous compliments about the flow of the evening. As for your comment about the age of our staff, I find this point irrelevant as it does not reflect their professionalism or skill level, which many guests have praised, like Yourself. That said, you did also mention that the food was tasty, so thank you for recognizing that. Finally, we have worked with the Freddie Mercury tribute act for over five years with consistent positive feedback. I'm sorry it did not meet your expectations on this occasion, but this has not been a common experience for our guests. Regarding the dancing, I must remind you that you booked a party night, where this kind of lively atmosphere is to be expected. If you were looking for a quieter experience, a table in our restaurant might have been more suited in hindsight. Unfortunately you can't compare two different acts. My friends and I went to an Elvis tribute and a Beyoncé tribute. Half preferred one and half the other. That's just the nature of different tastes isn't it. I wish you all the best and a Merry Christmas. Kind regards Kelsie Buck General Manager
We returned to the Bold, having previously had a great night out at their Tom Jones Tribute evening. Sadly, our experience last night was not so great. Having been charged an extra £20 a head, our expectations were high but sadly not fulfilled. The service at the bar was particularly slow as they only had one person serving, meaning our food was going cold whilst waiting. In fairness, when I pointed this out to a member of the staff, she made sure someone came to serve. The food wasn't to the previous excellent standard, and there was a long delay in bringing out the dessert. The Freddie Mercury tribute was not good, and the music was extremely loud, so much so we left early.
We went in on Saturday night! What an atmosphere we were served all night by Chloe and nothing was too much trouble we enjoyed a great 3 courses meal! Chloe & josh are a real credit to the company so keep up the good work. We will be back certainly thanks again and a merry Christmas ?
I requested a dubble gin no ice no fruit just like a shot I got nothing like it I got ice fruit not just once but twice ok they apologised but that's not the point it ruined my anniversary and don't get me started on the food the pie was so disgusting I could not eat it and there was a table spoon of peas it was sad I would not go there ever again
Stayed in superior room well dont, its on the front of the building it has a speaker outside that plays very loud, the bay window is not double glazed therefore the traffic noise all night long is awful its so loud the room its self is average the shower is powerless with no pressure at all. Meal in the evening, service terrible waited a while for starters the mains two out of four of us didnt eat it my carvery was cold friends chicken was over cooked it was that hard she couldnt cut it best thing about it the puddings but yet again waited ages sorry we wouldnt recommend
Forget Sunday - every day should be a Carvery day. The Bold Hotel on Lord Street in Southport is running an OAP Carvery deal this winter for £6.50 per person; or two courses for £9.50; or three courses for £12 (Monday to Friday 12pm-7pm). There are different places of plate size available for non pensioners depending on your appetite, as well as a regular menu. The meats are fresh, hot, slow roasted and tender; there was turkey and gammon available when we went, and a different selection on different days. It's a sign of a good carvery when you could happily eat a plate of veg is that's good! Carrot, parsnip, red cabbage, cauliflower cheese, there was lots to choose from. Good quality gravy too which is always a clincher. Did not have room for tea afterwards. Lovely team in The Bold too and the restaurant is looking fantastic after its extensive renovation earlier this year. They've also launched the Carvery Wrap and the Carvery Sandwich, so looking forward to giving those a try.
Hi Andrew, Thank you so much for a fantastic review. we pride ourselves on good food and good service which we clearly delivered. We hope you will come and dine with us again soon. Best wishes Kelsie Buck General Manager
Took my girls to the afternoon tea with Elsa on 30th Nov. They had an absolutely amazing time, From the food to Elsa coming in and singing with them and chatting to them made them feel so special. Thank you Bold staff for giving them such a special day!
Hi Niamh, Thank you for coming to spend the time with us and Elsa. We are so glad you had a wonderful time. We hope you will be coming back to visit soon. Best wishes Kelsie Buck General Manager
Had a fantastic stay at the Bold hotel! This was our second stay and would absolutely recommend. Paul & Jordan made some fantastic cocktails and their service was friendly and professional. Requested room with bath and staff were able to accommodate this.
Good Afternoon Scott, Thank you so much for your wonderful review. Paul & Jordan were very happy to read this. They have just brought out their new Festive Cocktail Menu, you'll have to come and try it! We look forward to seeing you soon, hopefully before Christmas! Best wishes Kelsie Buck General Manager
We visited on a lunch time mid-week and enjoyed a carvery. Lots of choice available and very tasty. Service was very friendly and efficient. Both the exterior and interior looked stunning, very luxurious with lots of attention to detail. Very good value for money!
Good Afternoon, Thank you for taking the time to leave us a wonderful review. We look forward to seeing you again in the future, hopefully before Christmas! Best wishes Kelsie Buck General Manager
I booked this 48 hours beforehand through booking.com very easy to do. 24 hours before my stay I got a phone call to say could I bring a credit card and photo id with me and they upgraded my room from a single to a deluxe room. On arrival reception staff were very friendly and attentive (asked me if the music from the opposite room was bothering me…which it wasn't!). Room was comfortable but the shower was not the best! Bed was huge and pretty comfy. Breakfast was good. I'd stay here again ?
Hi, Thank you for the kind review. We are so pleased you enjoyed your stay with us. All feedback is passed onto the relevant team. The Reception staff will be delighted to hear this. We hope you chose to stay with us next time you are visiting Southport. Best wishes Kelsie Buck General Manager
Fabulous night of festive entertainment, food and fireworks at The Bold Hotel in Southport last night. ? It was the best fireworks display, with the fireworks looking amazing against the backdrop of Lord Street. Thank you to all the lovely staff who have been there, especially to Kelsie. xx
We attended the ‘Light up the Sky' event last night with a group of friends and we all thoroughly enjoyed it. Lovely food and extra treats for the kids, excellent singer and a really impressive fireworks display to end the night. We loved the really family friendly fun atmosphere throughout the evening.
Wow , wow , wow what an amazing , well organised the night was last night . We went with a large group of friends and we all had the most amazing night . The food was incredible and the singer was a lovely touch . It was absolutely lovely to be able to sit outside in the warm . The event was packed but the amazing , friendly staff dealt with it brilliantly . The firework display was one of the best we have ever seen with no expense spared . After such challenging times with recent events in Southport this event brought the whole community together with lots of happy , happy children running around and dancing . It was so lovely to see Lord street busy , lined with lots and lots of people enjoying the fire works together . This is exactly what our town needed and you absolutely smashed it so thank you . What would our town do without this amazing hotel group and its events you do really make it lovely for everyone . A special mention to all the incredible , friendly , hard working staff they all make you feel so so welcome and nothing is too much trouble . Well done to Kelsi , Chloe and their amazing team . What a start to Christmas 2024 . Thank you so so much xxx
Dear V2740YRnataliew, Thank you so much for your incredibly heartfelt review! We're thrilled to hear you and your friends had such a memorable evening with us. It's wonderful to know that the warm atmosphere, delicious food, lively entertainment, and the fireworks display all contributed to a fantastic night for everyone. It's especially meaningful to us that our event brought joy and togetherness to the community. Seeing Lord Street filled with happy families and friends enjoying the festivities is exactly the spirit we wanted to create. Your kind words about our team mean the world to us—they truly put their hearts into making these events special, and we're so glad it made an impact. Thank you again for joining us to kick off the festive season in style. We can't wait to welcome you back for more celebrations! Warmest regards, Kelsie and Chloe The Bold Hotel Team
We went to the festive event last night, the singer was wonderful and the children were up dancing! The fireworks were amazing and really topped the night off! Lovely food which was demolished by my 6 year old! Great event, friendly staff and lovely venue. Well done Kelcie and team for putting this night on!
Dear Dream602108, Thank you so much for your amazing review! We're thrilled to hear that you and your family had such a fantastic time at our festive event. It's wonderful to know the singer, fireworks, and food brought so much joy to your evening—and we love that your 6-year-old enjoyed every bit of it! Our team worked hard to create a magical experience, and it's incredibly rewarding to hear it made such an impact. We can't wait to welcome you back for more unforgettable nights! Warmest regards, Kelsie General Manager, The Bold Hotel
The Bold Hotel absolutely nailed it with their festive evening! The terrace was filled with holiday magic, and the atmosphere was so inviting. Chloe made our night extra special—she was so attentive, making sure everyone was comfortable and having fun. It was clear she really cares about the guests, especially the little ones! The food was a highlight! The massive Yorkshire puddings were loaded with goodness, and the crepes and donuts were a delicious treat for the whole family. Such a wonderful way to kick off the holiday season. Huge thanks to Chloe and the team for an unforgettable night! We'll definitely be back soon! ?
Dear Lucaz R, Thank you so much for sharing this fantastic review! It's wonderful to hear that you and your family enjoyed our festive evening. Creating a warm and magical atmosphere on the terrace is exactly what we aim for, and I'm delighted it resonated with you. I'll be sure to pass on your kind words to Chloe—she'll be thrilled to know she made your night extra special. We're so lucky to have her as part of our team, and it's wonderful to see her efforts appreciated. The Yorkshire puddings, crepes, and donuts have been a hit, and we're thrilled that your family loved them. We hope you'll join us again soon for more holiday fun! Warm regards, Kelsie General Manager, The Bold Hotel
Fabulous Welcome from Grace After a stressful journey greeted by a lovely receptionist who surprised me with a upgrade. Cheered me up after a awful exhausting day to relax in a luxurious room . Best sleep all week Thankyou Grace for your kindness and hospitality . Cheers Jane
Dear Jane, Thank you so much for your wonderful review! We're thrilled to hear that Grace made your arrival so welcoming and that you enjoyed your upgraded room. It's great to know you found it the perfect spot to unwind after a long journey and that you had a restful stay. I'll be sure to pass along your kind words to Grace; she'll be delighted to know her efforts made such a positive impact. We hope to have the pleasure of welcoming you back for another relaxing stay soon! Warm regards, Kelsie B General Manager
Had a fantastic evening meal and Tom Jones tribute night. The hotel bar and function room areas are clean and bright. The function room where tribute was playing was set out like a wedding, really lovely decor and ambience. Food was good, tasty and hot. Drinks reasonably priced and Tom Jones was really good. Had a great night of dancing, would definitely recommend any of the tribute nights.
Hi Claire, Thank you so much for joining us for the Tom Jones tribute night and for sharing your experience! We're thrilled to hear you enjoyed the ambiance, decor, and delicious food. Our team works hard to create memorable evenings, and we're so glad it hit the mark for you. It's wonderful to know you had a great time dancing and enjoying the tribute! We look forward to welcoming you back for more tribute nights and fantastic evenings soon. Best wishes, Kelsie Buck General Manager
Had a little weekend away at The Bold following a recommendation by friends. Can't speak highly enough of the hotel, the staff the food. Breakfast and dinner was great. Nothing was too much trouble, really enjoyed our stay and will be returning with friends for the Elton John show in December.
Hi Robert, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay and that our team could make your weekend special. It's great to know you loved the food and found everything to your liking – our team truly loves creating memorable experiences for our guests. We can't wait to welcome you and your friends back for the Elton John show in December! If there's anything we can do to make your next stay even better, please let us know. Warm regards, Kelsie Buck General Manager
An evening bottomless brunch at 7pm on a Saturday night for 90 minutes which consisted of an unlimited selection of tasty cocktails, house spirits and wine accompanied by a Spanish tapas inspired board … the food was delicious and the drinks were great. Staff were very friendly and attentive. The atmosphere was enhanced with a live singer, there is plenty of space for large groups and tables and the location of the bold is central to lots of other bars on lord street. Over all would reccomend the bottomless brunch experience.
Hi Laura, Thank you for such a lovely review! We're thrilled to hear you enjoyed our evening Bottomless Brunch experience. From the Spanish-inspired tapas to the cocktails and live music, we're glad it all made for a memorable night. Our team loves creating a vibrant atmosphere, and it's fantastic to know we could make your evening special. We look forward to welcoming you back for more fun and delicious moments soon! Warm regards, Kelsie Buck General Manager
Carvery Very disappointing ordered 2 carverys went to choose food but was told Can T help myself, isn't that what carvery is, can have as much as you like, when being served feels like being watched unable to pick which size roast potatoes you like, make sure stir gravy so no lumps , never been to a carvery like it and been to loads especially greene king
Dear NorthStar44014, Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn't meet your expectations. To maintain the highest standard for our carvery, we prefer to serve our guests personally, which ensures minimal handling of utensils and preserves food hygiene. Additionally, we believe offering personal service is part of the dining experience when eating out, as it allows us to cater to your needs more directly. If you would prefer a certain size roast potato or have any other preferences while choosing, you're certainly welcome to let us know. Many of our regulars do this, and we're always happy to accommodate such requests. We appreciate your comments and will take them into consideration as we continuously work to improve. We hope to welcome you back as your only disappointment was not serving yourself. Best regards, The Bold Hotel Team
Hi, just been here for the first time and Tom has giving. A amazing. Service has been great. He's a credit to the business. Your lucky to have him working for the business I'll be back again. Thank you for good service. It's been amazing. Five star My girlfriend and their friends I've had a good time. Thank you food's been great! Plus I can't miss your other stuff being great as well and well done to all your stuff
Thank you so much for your kind words! We're thrilled to hear that you had such a great experience during your first visit with us. Tom will be so happy to hear your feedback—he's truly a valued part of our team! We're also glad that you and your girlfriend, along with your friends, enjoyed the food and service. We look forward to welcoming you back soon for another five-star experience! Best wishes, The Bold Hotel Team
Week commencing 16th September we went twice for a carvery at lunchtime. The first occasion was great the place was buzzing they were very busy, meat tender and you helped yourself to veg etc so my food hot and very nice. Second visit on Friday 20th September 2024, at about 12.45pm it was not so pleasurable, the pork was dry and hard to chew, veg was all covered and the chef insisted that he put the veg on the plate. One of the chef's questions was 'do you want stuffing' by the time he had taken all the lids off the veg and then replaced the lids my food was almost cold as the plates were cold to start with. Inconsistent quality, pay your money and take your chance.
Thank you for sharing your feedback. We're truly sorry to hear that your second visit didn't meet the same high standards as your first. This certainly doesn't sound like the experience we aim to provide, and we appreciate you bringing this to our attention. Your comments regarding the food temperature and service will be reviewed by our team to ensure this isn't a regular occurrence. I am certain it isn't as we do regular checks to ensure this hits the correct freehold. Saying that we love the chance to welcome you back as you did enjoy your previous visit. Best wishes, The Bold Hotel Team
Visited the Bold for an evening meal - staying just across the road in the best western. The steak and red wine pie was the best I've ever tasted. Food was red hot and well presented. The waitress was amazing, very knowledgeable about the menu and wines on offer. Lovely atmosphere inside, bit of a boutique feel. Reasonable priced food and drink. Dropped one star as the triple cooked chips let it down - these were mainly scrap ends, a bit chewy/stale tasting, would have said these were supermarket frozen chips, however everything else was perfect.
Good Morning, Thank you for your lovely review & such kind words, it makes all the difference. We hope to welcome you again in the future. Kind Regards Amy O'Donnell Reception
The hotel downstairs (bar/restaurant) was really nice and had great food at a good price. The upstairs was very boutique and looked awesome. Nathan checked me and my colleague into our rooms and he was great and friendly, told us about that hotel and others in the group for corporate prices (this was business) great guy and lovely hotel, would highly recommend
Evening Jordan N, Thank you for your fabulous review & such kind words, it makes all the difference, absolute pleasure. See you again! Kelsie Buck General Manager
We visited today for our wedding anniversary, They gave us a complimentary upgrade and left a lovely cake wishing us happy anniversary in our room, chloe checked us in and omg she was so lovely. Myself and husband worked in hospitalty and hotels for years and having this welcome really makes your stay. She made us laugh and comfortable the minute we arrived. Loved listening to the live music and really enjoy our stay. Thankyou to all staff. We will be back. :)
Good Morning! Thank you for taking the time to leave our hotel a 5 star review. It really does mean a lot to myself and my team when our hard work is appreciated. We certainly look forward to welcoming you again in the future! Always book direct, so we can make sure your booking is perfect to your liking. All the best, Amy O'Donnell Reception
Stayed at the Lord Street Hotel and wanted to try the food at The Bold. There is a great choice of beers etc and the cocktails were great and a good price. The carvery was hot and fresh and very generous portions. The sandwich served with fries was the same, lovely ingredients and a good portion. Nice seating areas for dining both inside and outside. Definitely worth trying if you are in Southport!
Evening Simon, Thank you for your excellent review & such kind words, it makes all the difference, absolute pleasure. We have a new menu for you to try next time, but don't worry, we still have our carvery! See you again! Kelsie Buck General Manager
Stayed for a 2 night break and can honestly say what a great experience! The staff go above and beyond to ensure your stay is a comfortable and valued one. From check in by the lovely Amy, who attended to our every need, to Erica who made our dining experience a great one, food is beautiful and ate dinner in each night, also must mention our breakfast server ,a Hungarian lady who is a breath of fresh air! Rooms are spotless, bed so comfortable! All in all will be back in a heartbeat, as felt truly valued as a customer. Thank you everyone at Bold Hotel !?
Good Morning! Thank you for taking the time to leave our hotel a 5 star review. It really does mean a lot to myself and my team when our hard work is appreciated. We certainly look forward to welcoming you again in the future! Always book direct, so we can make sure your booking is perfect to your liking. All the best, Kelsie Buck General Manager
Had lunch with old work colleagues today at The Bold and we went for the carvery. It never disappoints, 3 meats to choose from a large variety of veg to choose from. We had the large size and it was delicious. Kelsie, the hotel manager checked up on us with the nicest smile and Ton was very professional and made sure we are looked after and well fed. I had the lemon tart for dessert. Beautiful presented and very tasty.
Carvery was absolutely fabulous, full selection of vegetables cooked to perfection, three different meats turkey roasted gammon, roasted beef brisket absolutely delicious, every sauce you could want for on your carvery, mint gravy and red wine gravy. If you like a hearty roast dinner cooked to perfection book early as we could only get a 12.15 table as the rest was taken. The two chefs that served us where brilliant and pleasant who took great pride in their work and you could tell they wanted us to enjoy it and come back another day , I don't think I've ever had a roast dinner as good anywhere. Thank you ❤️?? staff was also very nice and made us feel welcome
Good Morning! CARVERY WAS ABSOLUTELY FABULOUS! I LOVE TO READ THIS! Thank you for taking the time to leave our hotel a 5 star review. It really does mean a lot to myself and my team when our hard work is appreciated. We certainly look forward to welcoming you again in the future! Always book direct, so we can make sure your booking is perfect to your liking. All the best, Kelsie Buck General Manager
This is a really nice hotel. Very clean. Very nice food and friendly staff. Situated in a good position on Lord Street. Would highly recommend staying here. We have stayed lots of times and never disappointed Very comfortable relaxed atmosphere
Good Morning! Thank you for taking the time to leave our hotel a 5 star review. It really does mean a lot to myself and my team when our hard work is appreciated. We certainly look forward to welcoming you again in the future! Always book direct, so we can make sure your booking is perfect to your liking. All the best, Kelsie Buck General Manager
Very nice room, and should be at the price paid (£180), however no double glazing and seeing as it fronted onto busy Lord street this is an issue. Also no aircon and would not open a window because of the noise. Buffet breakfast, so no choice of how you want your eggs, and luke warm. The thing that rankled most however, is the policy of only large wine measures. My wife wanted a glass of Malbec, but was told only a large was available. I thought perhaps they only had small bottles, but no a 75ml bottle was poured into a measure. When I enquired the reason why I was told it was 'management policy'. No issues with the staff who, apart from the receptionist when we arrived were friendly, polite and helpful.
Good Evening Southshore123, Thank you for your feedback. I was surprised to see the 2-star review, especially since you mentioned enjoying the room. To clarify, as a Grade II listed building, we don't have double glazing in order to preserve the property's historic charm. Like any hotel in a prime location, some street noise is inevitable. However, being in a smaller town, the noise is minimal—typically just a passing car or the occasional horn. Regarding breakfast, if you had preferred your eggs cooked differently, our team would have gladly accommodated your request. We are always happy to assist with such preferences. As for the wine, we offer various measures, including by the glass and by the bottle. It seems there may have been some miscommunication, but we appreciate your understanding. Should you wish to return, I encourage you to book directly with us. This will allow us to ensure your stay is tailored to your preferences, such as allocating a room towards the back of the building for a quieter experience. Best regards, Kelsie Buck General Manager
Great place to sit outside having a couple of beers with friends. The sun is shining and the tunes are summery and funky. Staff are helpful and friendly and it's a good spot to sit and relax. Highly recommend to try. Good for families and a varied menu.
Good Evening Dave! Thank you for taking the time to leave our hotel a 5 star review! "Fantastic place to visit" It really does mean a lot to myself and my team when our hard work is appreciated. We certainly look forward to welcoming you again in the future! Always book direct, so we can make sure your booking is perfect to your liking. All the best, Kelsie Buck General Manager
Food was excellent, the carvery is second to none. All staff were excellent, polite friendly, professional great service. The Bold has a lovely atmosphere and great decor. Highly recommended for a meal or just a drink, definitely a place to visit.
Absolutely perfect stay! And Amy was amazing. She was so helpful and friendly. The best receptionist I've come across by far. Nothing was too much trouble. The only thing I would say is that the breakfast wasn't quite warm but it was tasty. We will definitely be back and this time we will book direct and with friends Can't wait ?
Good Morning! Thank you for taking the time to leave our hotel a 5 star review. It really does mean a lot to myself and my team when our hard work is appreciated. We certainly look forward to welcoming you again in the future! Always book direct, so we can make sure your booking is perfect to your liking. All the best, Kelsie Buck General Manager
We chose the bold as our wedding venue and we are so so happy that we did. There was nothing that we would change from the day, everything went so smoothly and was just everything that we wanted and imagined! All the guests said how amazing the food was, the service, the staff, the layout.. just everything was amazing. Even before hand, the run up to the wedding- Erin was great, the communication was great.. she made wedding planning an exciting and stress free experience. Thankyou again for everything Erin & all the staff at the Bold. ❤️
Good Morning! What a pleasure it was! Your wedding was beautiful and so were yourselves. Congratulations! Thank you for taking the time to leave our hotel a 5 star review. It really does mean a lot to myself and my team when our hard work is appreciated. We certainly look forward to welcoming you again in the future! Always book direct, so we can make sure your booking is perfect to your liking. All the best, Kelsie Buck General Manager
My husband and I went on a Tuesday night just for food. It was relatively quiet at around 6pm and we were sadly caught between the change over from carvery to evening meal. Which didn't really impact anything other than maybe a little long wait time but not by much. We ordered the chicken gougons and garlic bread with cheese to start. Honestly that could have been a meal in itself. The garlic bread was in a pizza style lovely crispy and thin. The chicken was beautifully cooked and seared on the outside accompanied with a really tasty smoky BBQ sauce. For mains my husband had the bacon burger that came with two patties which looked to be home made. He throughly enjoyed the burger although said the chilli jam was very strong and slightly over powering. The sales fries which came with both of our meals were amazing. I had the halloumi burger and it was the best halloumi burger I have ever eaten! The sauce was a really nice spare rib type glaze. We sadly couldn't eat all of our mains after the starter so we kindly asked for take away containers to take the rest home which they happily provided. Would definetly eat her again.
Good Morning! Thank you for taking the time to leave our hotel a 5 star review. It really does mean a lot to myself and my team when our hard work is appreciated. We certainly look forward to welcoming you again in the future! Always book direct, so we can make sure your booking is perfect to your liking. All the best, Kelsie Buck General Manager
Thank you for everything at the bold... Amy was absolutely amazing can't fault front of house... the meal was delicious and cooked to perfection... all the staff were great... nothing was too much trouble... the bed was so comfy and are planning our next trip in September and another one in November…. Thank you everyone
Good Morning! Thank you for taking the time to leave our hotel a 5 star review. It really does mean a lot to myself and my team when our hard work is appreciated. We certainly look forward to welcoming you again in the future! Always book direct, so we can make sure your booking is perfect to your liking. All the best, Kelsie Buck General Manager
We are so delighted that we chose to celebrate our daughter's special birthday party at The Red Rum Suite within the Bold Hotel Southport. The room is beautifully decorated and perfect for a private party. The decor is sumptuous and extremely clean. Every single member of staff was professional, helpful and responsive. Special thanks to Erica, Erin and Cila. Every single member of staff was wonderful and our expectations were exceeded in all respects. The buffet food was absolutely delicious and all of our friends commented on this. We had several dietary requirements, all of which were catered for perfectly and those guests were extremely happy too. We would highly recommend holding a special event at The Red Rum Suite to anybody! Thank you so much to all at The Bold Hotel for making our event so special and memorable.
Very friendly staff. Hotel has a lovely vibe about it. Room was very nice with a huge bathroom and excellent shower. Breakfast was good on our first day but disappointing on the second. A special thank you to Amy and Nat who were super helpful. We would definitely return.
Firstly, the hotel is a lovely building and the rooms are very nice, comfortable and clean as is the public bar and eating areas. The ladies on hotel reception were absolutely brilliant as was the breakfast waiter, Portuguese chap. On arrival we noticed the carvery and thought we would try that sometime whilst we were here, however breakfast the first morning was buffet style and disgusting, dried out hash browns, tepid sausage and bacon etc. then cold fried eggs covered in fat. So, we decided to avoid the carvery because it too sat in the open all afternoon. However, on the second morning the breakfast was cooked to order and as I said to the waiter it was 100 percent better. If we knew what the breakfast would be we would perhaps stay again next time in Southport, but we would not like to take a chance on the first morning`s very poor offerings.
Visited Southport a couple of times a year and this is our favourite bar.Fell upon it by chance and it's got a great atmosphere.The breakfast is fantastic and the staff really spoil you from sitting down to leaving.The head waiter (Portugese..I think) was so friendly and attentive.Will be back.Thanks
The staff were very helpful and polite. Herding the 16 golfers/cats is never easy. In particular, Amy, on reception listened, understood and sympathised and made things happen as smoothly as I could have wished for. All of my party were extremely satisfied. Thank you, Amy.
Booked the function room for a surprise birthday party Erin from the events team was brilliant as where all the staff involved on the night. Great feedback from the guests on the catering and the room looked amazing in black & silver. I can't thank you enough for all the effort and would recommend to anyone looking for a venue in Southport.
This was the highlight of my trip to Europe so far!!!!! Howard was amazing and guided to to order the small carvery, which was fabulous. Yorkshire pudding and stuffing, along with traditional meats was 10+++++. I forgot the chef's name!! Also, he made a proper Pimms cup. I highly recommend!!!!!
We went to the Bold hotel Saturday evening 29/6/24 as 2 couples and we won't be going again. After receiving the menu and 3 of us wanting the pie and chips we where informed that there where no pies left, so we all opted for fish and chips this took an age to come as the service was so slow. I could have bought a fishing rod gone to the local mariner caught 4 fish and cooked them myself quicker . When we eventually got our food the fish was basically one lump of batter and not the best tasting. Onion rings where also ordered and they arrived when we had almost finished our meals[sent them back as we didn't want them as our desert] All in all not a very good dining experience and they won't be getting our custom again....oh and I'm still waiting for my bread and butter that i ordered ...it just didn't arrive.
Myself and my partner stayed here, we met a friend there who was in another room. The rooms were loverly and clean and the staff are friendly, If anyone is going to southport, then I would recommend this hotel. We will be staying here again soon. Thanks.
Had the best time at the country brunch. Special thanks to Kelsie she was amazing. We went to celebrate my birthday and it did not disappoint. The singers were fantastic and really got the atmosphere going. All the staff joined in with country style fancy dress and all were beyond helpful . Very well organised by the events team. Bar staff, Chloe, Jordon and Ben were very officiant. No waiting time for drinks. The bottomless aspect was great. Food was delicious. Can't wait for the next event. Thanks again : )
We had a very enjoyable couple of days staying at The Bold. Excellent location on the main street in the centre of Southport. Decent size room and very comfortable bed. All clean and tidy. Minor whinge - we found the Saturday morning buffet style breakfast to be rather better than the weekday order-from-menu version. But the stand-out plus point is the staff. Very friendly, always polite and helpful. Particular praise goes to Beth & Amy on reception and Szabina, Erica, Cloe & Izzy.
Good Evening Nigel! Thank you for taking the time to leave us a lovely review! Such a shame it didn't reach 5 stars! All the staff will enjoy reading your kind words. See you again! Kind regards Kelsie B General Manager
We didn't stay at the hotel but we ate in the restaurant. We were 7 friends out for lunch . We had been before last year but we couldn't believe the difference that a year makes . Staff are unfriendly. Menu choices were very limited unlike the online menus . I got a prawn cocktail which I asked could it be with brown bread . It arrived with white and it took a long time for the right bread to be brought. They weren't busy but service was slow . We ordered ciabatta with chips . The chips were cold but we ate them as we were so hungry. There were no condiments on the table and we had to ask for them . They took ages to come . I could go on and on ! Suffice to say we won't be returning .
Good Evening Cags. I must say this is a little hard to read. After investigating into this with my team and the cctv footage I'm shocked to read you were so disappointed. Watched it all. No issue with food service time for me, under 15 minutes for starters, mains came 10 minutes after being cleared. Salt and pepper was on table, I can see you did have to get up and ask for sauce but that came a minute a half later, I can only apologise you were not asked if you would like any sauce. Howard was laughing and joking with the lady with the prawn cocktail so didn't see any sign of anyone being rude. I am not saying you are wrong in anyway, as we are all allowed an opinion, however, I do feel you have been a little on the harsh side here. Kind Regards Kelsie General Manager
Just called in for breakfast ,it was ten o clock but we received a warm welcome but we were told where to sit as they were preparing for lunch .We were then moved as we had sat in the area for lunch. We were then told there would be a wait as they were bringing fresh food We waited and they brought out beans .The eggs had been sat for a while so we asked if we could get fresh eggs only to be told the chef had put the breakfast pans away. Then everything was cleared away quickly not allowing us to return should we have needed anything more .There was constant wiping of tables and customers being told to move seats as they were for lunch guests Three couples left in disgust .I am sure they were very busy as it was father's Day but will not be returning .
Would just like to say what an absolute fabulous event the Abba brunch was, the food far surpassed anything we have had at other similar brunch events in terms of both quality and quantity. The ease of service at the bar again was a totally different experience to at other events. The hostess”s where an absolute delight and such a lovely touch. We went for my mum's birthday and we all thoroughly enjoyed the whole day. A huge thank you to all involved it was a fabulous event and I would highly recommend.
Starting with the positives. We love this hotel for drinks outside in the summer and decided to treat ourselves to an overnight stay. Room was beautifully decorated - very art deco and tasteful. Staff were amazing and so attentive and friendly. BUT breakfast was a shambles - a low budget/poor quality/dried up offering - we were so disappointed . We had to ask for fruit juice and toast . Coffee was just about warm, the tray which had housed fried eggs just had goey scraps remaining - bacon was dried up and lying in a vat of fat, cheap sausages .. I could go on! We made our feelings known and pray that the management do something about this - what a shame to let breakfast standards fall so low!
Booked for a night. The room was out of this world.bed so comfy. The shower was really nice and spacious. Went for food in the restaurant.it was lovely and reasonably priced. Well recommend. We will definitely be coming here to stay again and to visit the restaurant.
Lovely hotel lovely food and amazing staff really helpful, two of the girls Amy and beth outstanding customer service. Our stay was last minute and Amy gave us a lovely room and then to be welcomed by Beth who was so helpful, me and my partner was really happy with our stay and will be returning thank you very much girls ?
My husband stayed here for 1 night last night and wanted to leave a review ( he never usually bothers! ) The room he stayed in was lovely, The bed was really comfortable and the shower was fantastic. Friendly staff, nothing too much trouble. He will be returning when he's back in the area. Special thanks to Beth and Amy on Reception for their great, friendly service .
I was there at Southport couple of days ago for my solo trip! Really enjoyed the city specially my stay there in Bold. Great service ! Staff there are really friendly and helpful. Thank you and will pop out there whenever I visit the city again.
Great location superb staff and close to local amenities very clean well presented and courteous staff
Hi. Myself & 3 friends went to the Bold for a few drinks & a carvery meal, we booked a table for 5pm & on arrival I thought it looked a very nice establishment & the staff looked very smart in their uniforms & that's were the nice experience ended, when we spoke with the waitress at the booking in table we were told that we had not booked in & she looked at us for a short while before saying but we have room so choose were you would like to sit, after a short while she came and took out order for drinks & 4 oap`s carvery, after nearly 20 minutes waiting for our drinks still had not arrived, we looked over at the bar & the young barman was just stood there, chewing gum, so my friend went up to the bar to find out about our drinks, they followed a few minutes later, we then went up to the carvery & it was a disgrace, the veg pots were half empty, the meat looked like rubber, the ham was all dried up, there was not Turkey, just scraps left there, the pork looked dry as a bone & there was no chef was no where to be seen & when he did arrive he looked totally uninterested & just said, well what would you like, when we pointed out the look of everything he gave no response, when asked about the turkey he said another one would not be ready till 20.00, at this point because of the chefs manner & the look of the food on offer we decided to not have the meal, we did complain to one of the waittress`s she just asked if we would like to order from the menu, no apologies at all, we said no to this offer, we finished out drinks & went to the bar to pay which was another disaster, the barman could not remove the price for the meals from the bill, looking at the bill was another shock, £14 for 2 medium glasses of white wine & £1 fo a splash of soda in one on the drinks, something I have never heard of before. as we were at the bar paying the bill a lot of fresh meat was being brought out, in my opinion to late & it should not have taken a complaint from a customer for this to be done, needless to say, we will not be returning to the Bold Hotel again. Alan.
We were in Southport and came upon the bold by accident really our regular place to eat was closed. It clean and a lovely place to eat. We all decided to have the carvery it all looked really nice and fresh. After choosing a meat we were also served all the vegetables I have never been to a carvery where we couldn't serve ourselves bit disappointed really pointing to vegetables. No one asked if our meal was ok and never got asked if we would like a dessert menu.
I was taking a 24 hour business trip from the Isle of Wight to Southport. Long train journey though short walk from the station into a very comfortable hotel reasonably priced, with hearty food and a comfy room and bed. Just what I needed. Recommend and I would stay again.
Lunched there and my £9 sandwich used the cheapest ingredients possible. The bread was just cheap brown sliced loaf with cheap grated cheese and pickle. Accompanied by a pinch of salad leaves and a handful of nachos. Shameless profiteering. The staff were lovely, shame they're let down by poor ownership.
Our stay was fabulous. Very convenient to the golf courses, restaurants and nightlife. The staff are exceptional and extremely helpful. Beth, Amy and Howard went way out of their way to help us at every turn. They made our stay very special.
Visited the bold hotel in Southport as I just needed some time on my own for some R&R! Was made to feel so welcome from start to finish by all of the team. What I liked about the restaurant area is you can cosy up in a corner and just relax, no interruptions! Got talking to a couple next to me that had a similar experience and enjoyed every minute just as I did. The food served was delicious and fresh. Room was spotless and the bed was very comfortable just as expected. Nothing was too much, overall I had a really good experience and will definitely be back! Thanks to all the team for making me feel so welcome on my solo trip!
We had an incredibly warm welcome from Chloe as we walked through the doors of the hotel. Our room was spacious and full of everything you need for a relaxing weekend stay. Only thing to remember to bring is water. Our dinner was good quality pub grub served with a smile. Fortunately, we were mainly served by Chloe and she looked after us perfectly, giving some recommendations when we were a little unsure. The rest of the staff were lovely too. We will be returning when we are next in town.
We booked a meal for 17 people, all members of our family, to celebrate a special birthday. The food was excellent and well served. The staff who looked after us, Chloe, Tom and Carla, were terrific, nothing was too much trouble. All this contributed to an unforgettable evening. The only reason we left when we did, was to catch the last train home!! We would have no hesitation in recommending the Bold Hotel to our friends.
Very nice place. Amazing service. Special congratulation to all personnel working there. They have excided all expectations
Hi Voyager Many thanks for your review. We can't wait to have you back with us again. CILA & THE BOLD TEAM Hotel Manager
Excellent hotel, beautiful rooms, very comfortable beds, hot showers , friendly staff, delicious food, definitely recommend, stayed here for a weekend, couldn't fault anything, would definitely come back again, be telling all our family and friends to come too .
Good Morning Shelia B, What an amazing 5* review! We are so glad to hear that you enjoyed your stay with us! I will make sure i pass on all the kind messages to the team. We hope to see you again soon. Thank you. Bold reception Team.
Go to The Bold regulary for after work drinks with my friends or for a Sunday Roast. Its a really friendly place and the staff are fantastic. I really well managed place with excellent customer service and friendly vibe. Kelsie Buck is totally amaze Balls xx
Hi Rob, Thank you for leaving us a review. I will ensure to pass on your kind words to Kelsie. Thank you. The Bold reception team x
Absolutely amazing hotel. The staff were so helpful and friendly, nothing was too much trouble. Beth on reception was brilliant. The room was very luxurious, lovely view of Lord street. Beds were very comfortable. The bathroom was spotless with a spacious shower. The breakfast was gorgeous as was the cavary. The chocolate fudge cake and apple crumble were delicious. Could not fault our stay at all. Will definitely be returning soon. Normally stay at Premier inn... Never again. Thank you for a lovely couple of nights.
Good Morning Sue Winter, What an amazing 5* review! We are so glad to hear that you enjoyed your stay with us! I will make sure i pass on all the kind messages to the team. We hope to see you again soon. Thank you.
Having read reviews we booked for two nights this week and upgraded to a suite ( room 23 ) On arrival, check in was fine and welcoming . Parking is an issue as we had to park across the road behind the Grand hotel - but we did know this advance . The room ( at the side of the hotel ) was very nice and clean , except for a lot of dust on the blinds . Whilst a good size room it is not what we would consider to be a suite. It consisted of a large bed ( very comfortable) , two standing chairs,coffee table . There were tea and coffee making facilities, a fridge ( which could have done with a clean ) , hair dryer and ironing board . On returning to our room the second night , it would appear that someone had turned the heating down so it was cold - but soon rectified by turning the rad up . We booked the restaurant for 7pm on the first evening for us and two other people. The carvery had closed . We waited quite some time for our drinks to be served after ordering. Fifteen minutes after ordering our food we were then told that there was no vegetable lasagne left because of the bank holiday . Food arrived and three out of the four meals were very good . The fourth not so - but to be fair we didn't complain . The service at the end of our evening improved some what from Chloe - very pleasant and helpful. Breakfast was good , though improved on the second morning. Butter instead of margarine would have been welcome. In summary, we enjoyed our stay however it did not entirely live up to our expectations having read the reviews before hand .
On arrival we were informed that we had been upgraded to one of the nicest rooms in the hotel. Couldn't agree more it was first class. The staff were all very pleasant, especially Chloe M. who greeted us on arrival and set the standard for our visit. As we are not very big eaters, breakfast was just as we ordered, tea and toast only and the price was adjusted accordingly. The carvery was very good value and well prepared and served. All in all a very pleasant stay. Our special thanks to Chloe M.
Looking forwards to visiting the bold again for the pensioners carvery fingers crossed Ellie is on shift even just five minutes in this young ladies company is such a tonic .Elle makes my day ,she such a polite young lady always willing to help and such a warm person so nice to see other reviews and other people say the same . We love the food at the bold ,and such a great day out , see you all soon Paula and Sean McGrath,
We (2 couples) visited The Bold for a meal and drinks yesterday 26 March. We loved the bar and restaurant area. The food was wonderful and the drinks were really nice. Carla, our waitress, was charming, attentive and very helpful. We had a brilliant time, and really enjoyed ourselves. Overall, I can only rate the Bold as excellent. We will definitely visit The Bold again.
Good afternoon Kath, Thank you for taking your time and leaving us a review! Im pleased to hear you enjoyed your time with us. I will pass your kind comments onto Carla. See you again soon! Kind regards, Ellie - Restaurant manager
We booked a table of 10 for a Carvey lunch to celebrate my 60th birthday we could not have been treated any better. We all enjoyed our carvey which was the best I have ever had, fresh , hot and lots of choice of meats and vegetables and potatoes All the staff especially Chloe our United Kingdom waitress and Kelsie the general manager could not do anymore for us. Thank you all so much
Good Evening Colincmb, thank you for such a lovely review. We are glad choose the Bold for you special day and you had an amazing Birthday with us! I will pass your kind comments onto our lovely Chloe and Kelsie. Looking forward to seeing you in the future! Kind regards, Priscila Sousa Hotel Manager
Went to the bold hotel for mothers day. It was perfect the staff were brilliant they all went above and beyond are expectations. The food was amazing and they even catered for a very fussy eater of a son with out blinking and eye nothing was a problem for them. The entertainment was spectacular a singer called Asa Murphy. The whole day was very special and made all the Mums day. We all can't wait for the their next event
Good evening Shaun, Very glad to hear you had a lovely time with us. I will pass your kind comments onto our staff. Keep your eyes peeled for our upcoming events.. See you again soon! Kind regards, Ellie Walker - Restaurant manager
Service was fabulous, lucas our chef was very kind , food was so nice me and my husband enjoyed our carvery and our Victoria sponge for desert. Very comfy seats and lovely help and all waiters were kind and friendly. I recommend the bold hotel to anyone in Merseyside xxxxx
Good Evening , Thank you very much for you kind comments towards our staff. I will be sure to pass them on. Im glad to hear you enjoyed. Hope to see you again in the future. Kind regards, Ellie Walker - Restaurant manager
Tried the carvery 'OAP' lunch. £5 for a 'small' plate. Generous portion - great choice of vegetables and turkey was tasty and tender. Only small gripe was some of the veg were not piping hot but still ok. Lovely friendly staff. Excellent value and will definitely be back. All of my group of friends were happy.
Hi Geeebe Such lovely comments, thank you, we are so delighted you had a great lunch with your friends. We also think our staff is lovely and friendly, always nice when our guests think so too :) We can't wait to see you again soon. Best wishes. Priscila Sousa
The whole staff team created a wonderful atmosphere for our event. The process of dealing with the events team was seamless and everything was set up exactly as requested and all the staff were very accommodating with nothing being too much trouble. Food and service were impeccable. We all had such an amazing night and extend our thanks to all of the team. We would definitely recommend this venue for events and functions and will certainly use them again in the future.
Good Afternoon Thank you for your wonderful review. The team here really appreciate you taking the time to do this. We certainly look forward to seeing you again in the future! Kind Regards Priscila Sousa Hotel Manager
A big thank you to all those who helped to make a special birthday a memorable event for 22 family and friends. Nothing was too much trouble for Pricila the manager, waiting on and bar staff. The chefs and kitchen staff were very accommodating regarding children's meals and minor changes to the original requests. The food was hot and delicious. The table was beautifully set. The seating and whole area was clearly well thought through. Cila even sent up pictures before we arrived. We really appreciated her thoughtfulness. The service was first class and all the staff were professional and efficient. Highly recommended.
Hi Tom I'm glad you choose and enjoyed your special birthday with us at the Bold. Me and the team are overjoyed with your review. See you and Pauline very soon. Regards, Priscila Sousa Hotel Manager
Attended our friends 70th Birthday meal for 22 people. Tables we presented nicely in a set back Area so there was privacy if you wanted it. We went for the regular carvery ( 1 or 2 meats available, 3 if you go large) lots of nicely cooked veg. Service was good,, extra gravy supplied at the table. The staff were all very professional especially CILA who made sure we were all looked after. She took time to converse with us even though the restaurant was very busy. We will be back.
Hi O7750ENkeithd Good afternoon. Many thanks for such a lovely review. I'm glad you had a good time at your friends Birthday. Was very nice to meet you and listen to your wise words. See you all very soon. Kind Regards, Priscila Sousa Hotel Manager
Booked for carvery 6pm Sunday 18.2.24 for 4 people. Quiet on arrival. Took 15 mins to seat us. Took another 15 mins to ask for our order. At 6.45 told that no more carvery will be cooked as not many people in. At 7pm food arrived. The smallest steaks I've ever seen! Tiny portions. Manager offered small discount. Terrible service & visit from start to finish. I see why it was quiet now.
Dear Simon, I want to express my gratitude for taking the time to write a review on Trip Advisor, especially since it was your first one! I understand that upon your arrival, you were seated a few minutes later and informed that the Carvery was temporarily closed due to the high lunchtime demand. While this is not a common practice for us, the decision was made by our head chef to evaluate our stock levels due to the overwhelming number of customers coming in for our delicious carvery. I apologize for any inconvenience this may have caused you, and I hope you realize that this is not a regular occurrence for us. Unfortunately, by the time you arrived, the carvery had closed, and you and your group were asked to consider other menu options. I could sense your disappointment at not being able to enjoy the carvery, so I took the liberty of offering you and your party a 25% discount on the total bill. As for the steak sizes, our menu clearly states that they are 8oz and are sourced from a fantastic local butcher where they are meticulously weighed to the gram. I sincerely hope that this experience does not discourage you and your group from visiting us again in the future. Remember, if something runs out quickly, it must be pretty good, right? Warm Regards, Priscila Sousa Hotel Manager
Booked meal for four for 85th birthday. There was a large wedding party at the bar and eating area which was very noisy and loud. Waited over 15 mins for a drink order but to no avail. The area was cold for some reason. Very disappointed as it was special occasion. Waitress was busy seating other people and never took order. Very poor service or lack of
Dear oty99, We greatly appreciate you taking the time to provide us with your feedback. At our establishment, we value both positive and negative reviews and take them seriously, addressing them appropriately. Regarding the specific day you mentioned, we did have a large wedding party in our venue. During this time, they temporarily exited our function room while we prepared the space for the evening event. We sincerely apologize if this had any negative impact on your experience. However, it is important to note that the noise level during such events is beyond our control. The wait time may have been slightly longer due to the high number of people in the building. Nevertheless, I assure you that our team was working diligently to serve you as quickly as possible. We understand the importance of timely service and strive to minimize any inconvenience to our customers. I respectfully disagree with your assessment of "poor service." Our team members are extensively trained in all aspects of their roles and demonstrate an exceptional work ethic. We take pride in providing excellent service to our customers. We sincerely hope that this experience does not deter you or your party from visiting us again in the future. Additionally, we would like to highlight that witnessing a busy venue like ours thriving in the current challenging climate is a testament to our dedication and commitment. Kind Regards, Priscila Sousa Hotel Manager
We visited to have some lunch on Thursday the 15th of February as we walked in we where instantly greeted by Chloe M with a huge smile from that moment on we where looked after by Chloe and she was absolutely brilliant kind polite friendly and extremely welcoming We decided to have a carvery which was absolutely delicious and extremely good value you will definitely not leave this place hungry A lovely experience fantastic venue great food and Chloe who is a credit to herself and the business.
Hi 617MattP Many thanks for taking the time to write us a review. I'm glad you enjoyed your carvery lunch with us and service by Chloe M. I'll let her know of your kind words. Many thanks See you soon. Priscila Sousa Hotel Manager
The carvery is certainly the best in town. All of the staff are so friendly and accommodating. Great value for money and a lovely atmosphere and loads of vegetable options. The kitchen staff are very accommodating and the food is wonderful and so fresh.
Good Morning! Thank you for your wonderful review. The team here really appreciate you taking the time to do this. We certainly look forward to seeing you again in the future! Kind Regards Kelsie Buck General Manager
Ate here for the first time on Sunday and we were left disappointed. No courtesy check back at our table. No offer of 2nd drink or Dessert. Very disappointed with the Service. The only saving Grace was the Carvery Chef he was really nice. Not sure why you can't help yourself to veg/potatoes. Food was lovely just shame about the Service.
Absolutely loved our stay in this modern, spotless hotel! Room was fabulous, sky TV, comfortable bed and staff were very welcoming! Stayed over for our anniversary and staff had left cake in room! We have stayed in Southport on numerous occasions, but first time at the Bold, and would not hesitate to go back and also recommend! Thank you guys for a great stay!! Also breakfast was beautiful and cooked to order!!
Booked this hotel on booking.com last minute, I'd never been to Southport for a night away, I didn't have high expectations. I was so very surprised on checking in to the bold hotel, absolutely beautiful place and I was shocked at just how nice it was for what we paid, £128 for a double room. I've paid far more for alot worse! The room was gorgeous, spotlessly clean, beautiful furnishings, well equipped, the only minor issue I will raise in the shower, im not sure if it was the pressure in general or just that room but I did have a little issue with the temp it was pretty cold, and the pressure was up and down, however it really didn't make a difference because I was so pleased with everything else. After settling in we went down to the bar/restaurant we had a carvery which was beautiful and very very reasonably priced and stayed in the bar for a few drinks. The staff are lovely, the place is lovely and the location is brill, I will 1000% be returning to the bold in the very near future, thank you for a wonderful stay
Good afternoon Katie, Thank you for taking your time and leaving us a review. Im glad you had a amazing stay with us! I will pass your kind comments onto our staff. Looking forward to seeing you in the future! Kind regards, Ellie Walker - Restaurant manager
It was an emotional weekend for us as on the Saturday we took our daughter to edge hill university, after moving her in we arrived at the hotel. From checkin to our room, dinner, service and breakfast was faultless. The room was spotless, bed was so comfortable, food was amazing and the staff are a credit to the hotel. Staying at the bold made our emotional weekend extra special so a big thankyou. We will definately be returning.
Good morning, Thank you for taking your time to leave us a lovely review! I am so happy to hear you enjoyed your stay with us. I will pass your kind comments to our staff. We certainly look forward to seeing you again in the future! Kind regards, Ellie Walker
The Hotel is just beautiful. The room was lovely, comfortable bed, pillows spot on, shower perfect. The staff could not have been more helpful, and the carvery I had was to die for! Reception staff have gone above and beyond to contact me after myself and my daughter left to tell me they were sending out the picture that we had drawn of us both as we'd left it in the hotel room. The staff are a credit to the owners of this beautiful, well placed establishment and I can definitely say that we will be back again many many times. Thank you for your hospitality and thank you again for contacting myself and arranging to send the picture. My daughter will be over the moon.
Good morning, thank you for taking your time to leave us such a lovely review! Im thrilled to hear that you had such a positive experience. Its wonderful to hear that the staff were so attentive and helpful, i will pass your kinds comments to them!! Hopefully we see you again in the future! Kind regards, Ellie Walker
We booked the bold for a special birthday weekend, from check in to the last moment we left nothing was to much trouble. A specially thank you to Megan on reception she truly is an outstanding member of your staff, very attentive and informative and also the curly hair manager lady I forgot her name in the restaurant, Portuguese lady, we are very fussy eaters with some dietary requirements and she took It all on board and really look after us. She was also in at breakfast on the following day and again just a warn welcome as soon as she saw us again. Thank you thank you thank you You made our specially weekend extra extra special. We will most definitely come back.
Good morning, Thank you for taking your time to leave us a review. Im so glad to her that your birthday weekend at The Bold was extra special. I will pass your kind comments on to Priscilla & Megan. We cant wait to welcome you back in the future! Kind regards, Ellie Walker - Restaurant manager
Beautiful hotel decorated with Red Rum and horse memorabilia. Very cosy and welcoming. Large bar with lots of space and a great variety of drinks available. We stayed overnight. Our room was clean with a very comfortable bed and a lovely bathroom. Tea/coffee facilities and a small fridge. Thank you to Howard for recommending the Great Himalayan restaurant and for booking us a table there. The food was delicious. Breakfast at the hotel was very nice with friendly attentive staff. Within walking distance off all the shops, pubs and trendy bars. We will definitely stay again.
Good morning, thank you for taking your time to leave us such a pleasant review. Im so glad to hear to enjoyed your experience with us at The Bold. I will pass your lovely comments onto the staff. Im thrilled to hear you will be back in the future. Thank you for the fantastic review! Kind regards, Ellie Walker - Restaurant manager
Lovely stay, very well located hotel, easy to find and easy to park. Friendly welcome (room wasn't ready but we arrived before check in time), nice Sunday carvery, tasty breakfast included in the price, and the room and bathroom were pretty much spot on. Only problem we had is how hot the room was. The team had tried their best to cool it down with a great big fan in the room which was great, but loud. That's British summer for you though!
Good morning Daniel, thank you for taking your time to leave us a review. Im glad to hear you had a lovely stay with us and enjoyed the food here! i apologise that the temperature of the room was a problem for you, but im glad to hear that the staff tried there best to help. Hopefully see you again in the future! Kind regards, Ellie Walker - restaurant manager
Stayed over the weekend and had a wonderful time, the ambience and history alone is great but the staff and all round service is fantastic. Our evening meal was great and our suite was of an excellent standard. We will return as we enjoyed it so much
Good location for exploring Southport with plenty of bars and restaurants close by. Comfortable beds and all rooms are clean and welcoming. A special mention must go to Ellie who looked after us extremely well despite us requesting all sorts of extra needs. When asked nothing was too much trouble and we were always treated to her lovely warm smile. Thank you Ellie.
Great location to explore Southport area. Good mix of french and italian restaurants in the area. Comfortable clean and spacious room...everything we needed easy access on first floor. All staff very friendly, professional and helpful. Megan excellent at the front desk.. Breakfast good with choice of continental and hot food....perhaps a few healthier options on bar/restaurant food menu? Enjoyed sitting outside and watching people go past....
We had a lovely time. Chloe M was our server . She was lovely and very attentive. There are some disabled facilities at the side and disabled toilet too. We visited with a disabled relative. My parents are local - I'm visiting on a weekend trip from London.
I totally agree with Catherine A, we also tried the award winning carvery during our one night stay. We had been really looking forward to it as we thought one bad review must've been unlucky. Unfortunately we totally agree the carvery was awful. We ate around 5pm....all meat looked very dry so we opted for turkey and drenched it in gravy . ALL veg apart from peas were so hard we couldn't even cut them(no exaggeration). Breakfast was average at best. Believe me we are usually easily pleased but feel we must comment this time. Check in slow. Room was nice,clean and modern if a little small. Dreadful buzzing noise ALL night stopped us from sleeping...not sure if it was air conditioning outside or generator. We did request a quiet room. After visiting Southport on many occasions this was our first visit to Bold , unfortunately it will be the last.
Called in for something to eat ended up having the carvery. I am not usually a carvery fan but enjoyed every mouth full and was absolutely stuffed. I had the regular carvery god knows how big the large would be. Bar staff etc were excellent well presented and looked and acted very professional which was great to see. Next time we go to Southport will look at stopping in the Hotel. If you dont want anything to eat nice to call in for a drink.
Hi Gary Good Morning Very pleased with such kind words about our Restaurant, Bar and Service, but most specially about how you enjoyed and described your Carvery. Me and All the Bold team are very thankful. See you again soon, for the full experience - Hotel stay. Regards, Priscila Sousa
We had room no.6 at the front of the hotel, a large room decorated stylish, great large walk in shower, king size bed. The pillows were a bit hard, and the room rather noisy due to lack of double glazing a lot of traffic noise, music and people talking in the outside bar below. The breakfast was very good buffet and hot. All the staff were friendly and charming. We stayed there as at our sons wedding nearby and enjoyed our stay apart from room a little noisy perhaps a room at the back would have been better for us. Apart from the comments we would stay again.
Hi Julia Good Morning Many thanks for taking the time to leave us a revciew. I dont know if you are aware, the Bold Hotel is A Grade II Listed Building in Southport, Sefton and with that we are unable to change our front hotel windows as per requirement. We do have the back rooms which have double glazing, so next time you come to stay with us please do inquire about them with our Reception Team - they will gladly give you more information. Many thanks for the compliments regarding our staff and Breakfast. See you soon. Regards, Priscila Sousa
Don't go for a Carvery. We were recommended but it's dreadful Sunday £14.00 standard carvery. Only the Turkey was good. The Gammon was not cuttable in places the Sirloin of Beef was tender but tasteless. Roasties were hard not crispy and brown Yorkshire Burnt. No Carrot and turnip left at 5.00 no replacement so had sprouts couldn't get fork in never mind cut the things. Gravy cold and tasteless. So disappointed. No one asks how it is they must know Shocking. 1 star for the turkey
Hi Catherinea Can you please send me an email to priscila,[email protected] with more details so I can look further into this. I can assure you we are the number one Carvery in Southport, and with that I'm extremely surprised with this review. Many thanks Priscila Sousa
We had a family wedding at the Bold. Communications throughout were spot on and on the day our Daughter and Son in Law were looked after so well and were guided seamlessly through their day. The food was very good, hot, tasty and plentiful. The staff were professional, helpful and friendly. The venue was stunning and dressed to perfection. We staying at the hotel for two nights. The rooms are lovely and breakfast was good. I'm on crutches so going up and down stairs was difficult for me as no lift, but we knew this when we booked the venue so I just allowed more time to get up and down! We had a fabulous day and would most definitely recommend The Bold as a perfect wedding venue.
Hi Billyinda Many thanks for taking the time to write such a detailed and outstanding review. It was an absolute pleasure to be part of such a special and memorable day for your Daughter, Son in Law, family and friends. We are all very humbled with these kind words. In my name and all the team, thank you. See you all soon. Kind Regards, Priscila Sousa
When in Southport I always stay here. The rooms are nice , clean and airy. They are also modern with good showers. Breakfast is awesome. There's no reason why I won't continue to support the hotel and I would 100% recommend it. Also it has a great bar and a good selection of meals available.
Hi Stuart Is always a pleasure to have you with us every single time. Many thanks for such a kind review. We can't wait to have you with us again soon. Regards, Priscila Sousa
First time we stayed but have been many times, great experience . Staff couldn't do enough for us . Great breakfast . Good location, rooms are spacious and clean. Only real negative is the car park is very small enough room for six cars £5 for the night but car parks a plenty near by
Good Afternoon! Thank you for taking the time to leave us a review. It really means a lot to the team. I am very happy to read you had a great experience and the staff couldn't do enough for you! We do have a team of very helpful people, we are very lucky! We look forward to seeing you again in the future! Kind Regards Kelsie
Located in Southport very centrally yet close to the coast, this is a small hotel with very tidy rooms, a lively bar and very helpful and friendly staff (thanks Claire!). Tasty breakfast, limited parking at the rear but other options as parking on the street also possible.
Good Afternoon! Thank you for taking the time to leave us a review. It really means a lot to the team. I am very happy to read you had a great experience and the staff were helpful & friendly to you! We do have a team of wonderful people, highlighted by yourself, we are very lucky to have Claire as our Head of Reception! We look forward to seeing you again in the future! Kind Regards Kelsie
Another stay at the bold and it was just as good as the last time. Great service big comfortable bed and a gorgeous breakfast. Stayed in room 12 again and in my previous review I mentioned a lack of accessible plugs near the mirror this wasn't an issue this time. It's great to see a business listening to customer feedback and acting on it to improve the customer experience.Thanks for another wonderful stay we'll be back soon
Good Afternoon! Thank you for taking the time to leave us a review. It really means a lot to the team. Yes, we did listen and i had a little re-arrange of the room, I'm so glad someone noticed! Good spot! I am very happy to read you had a great stay and a gorgeous breakfast! I believe it is simply just the difference of cooking fresh to order verse a buffet, I certainly think its worth it. We look forward to seeing you again in the future! Kind Regards Kelsie
This is a simply amazing hotel. The staff are so friendly and accommodating, the rooms are first class and so comfortable and the breakfast was freshly made and tasty. Such great value to stay in a great place; thank you so much.
Good Afternoon Kevinss2015 Thank you for a lovely review! It was an absolute pleasure to have you with us and we are all so happy you enjoyed your stay. We certainly look forward to seeing you again in the near future! Kind regards, Cila & The Bold Hotel Team
We were on holiday and decided to call in here for a drink as we were nearby and it was pouring down. We were greated by a very friendly member of staff and made our way to the bar, we enjoyed our night as surroundings were lovely and staff were very friendly and because of this we decided to eat here the next night.Again we were greeted by the same friendly staff member who took us to our seats. We decided to both have the carvery and this is were our experience changed, on going up to the carvery we were met by a very abrupt Chef who virtually growled at us to hand over our tickets whilst he was half way through serving me he left the area and had a rather heated conversation with another staff member and even during our meal we could see how unhappy he was even tutting and showing his annoyance when other customers came to be served and growing give me two minutes. Shortly after this he was having another heated conversation with the front of house staff. This chef should not be anywhere near a customer facing role and if he is not happy go and get another job as customers pay a lot of money and should not have to see that type of behaviour.
We were greeted by Ellie who was very welcoming, friendly & professional & showed us to our table. The dining area was decorated well & very comfortable furniture. Menus were already placed on the table so Ellie took our drinks order whilst we looked over the Menu. Ellie then returned with our drinks and then took our food order. The child's menu offered chicken nuggets, chips & beans & unfortunately our grandson doesn't like beans so she offered us an alternative of peas which was perfect. Our food arrived quickly & was presented well, hot and very tasty. We would have no hesitation in recommending the Bold as a perfect place to eat and also just for drinks.
We stayed for a night in a family room. So we had a double bed and a single bed too. The room was reasonably sized but the single bed was a small kids bed. Roll over and you fall out of it! A bit noisy but if you book a hotel on a busy road then you have to expect that. Not worth the price for one night. Very opportunistic because of events going on in the area, but it was reasonable for giving us somewhere to stay before the drive home in the morning.
Hi Mark Firstly i would like to Thank you for taking the time to leave a review. I am sadden to read it didn't make 5 star. Our Triple room, is a Double bed & a Standard Single Bed. Unfortunately, i can't do much about the size of a single bed. Other rooms like the Family Room may suite you better next time or one of the superiors. If you give us a call direct we can accommodate to your exact requirements. Kind Regards, Kelsie Buck
We called for a drink on the afternoon of Monday 17th July with the intention of making a potential booking for a weekend away in the future. We were served at the bar by the most abrupt young woman so our minds were made up , we will look elsewhere .
Good Afternoon Dear Bunny313131 I've checked and doubled checked, and on Monday the 17th of July we had no female staff member serving on the Bar so with that I came to the conclusion that you reviewed the wrong Bold, and there is two in Southport may I add we do not have any association with the other business. About us, we are located in the iconic Lord Street and we have the most friendly staff (which we are very proud of) that will always go above and beyond to attend any customer needs. Please come and visit any time. Kind Regards, Priscila Sousa The Bold Hotel
We had a lovely stay in room 23, the staff couldn't do enough for you so friendly and the carvery eas unbeatable. Breakfast was lovely too. Very enjoyable the only criticism was they need some more comfy chairs away from the eating area to relax and enjoy the fab cocktails. Also thanks for our complimentary anniversary cakes. Just perfect but sad to see southport run down with so may empty shops. Ideally positioned so we could use all the local bars and the amusement arcades . Will come again xx
HI Jo Many thanks for taking the time to review our Hotel. We are glad you had a lovely stay and choose us to celebrate your Anniversary. Hope to see you both very soon. Regards, PriscilaS.
One of my suppliers booked the hotel ( I normally stop at another hotel) Has everything. Food & Bar area. The room was modern, clean and compact. All looked and felt new. Staff very friendly and helpful.
Hi Jay Good evening. Many thanks for taking the time to review our Hotel and also for the kind words about the Hotel and Staff Members, we are glad you enjoyed your stay with us. See you soon Cila
Went for a midweek break to the Bold Hotel. Had a twin room at the back of the Hotel, room 12. We were 2 girls sharing and the room was really nice but no air conditioning so we had to sleep with the window open which was a little noisy the following morning. There were also no drawers in the room which was a bit of a nuisance and the decor was a bit dark but these were just small niggles. On the plus side it was nice to go downstairs and be in the middle of a really nice pub with great food. The staff were also very nice and really helpful. Parking was a bit awkward, only 7 spaces but luckily I managed to get one, there is a small charge for this.
Hi Christine Many thanks for such a detailed and honest review. We are a a beautiful Boutique Hotel in my eyes, but we understand is not for everyone, Considering we are a listed building with pride, it does come with some restrictions when it comes to modifications like add air-conditioning to all the rooms and unfortunately there isn't much we can do about it. But taking in consideration the hot days we had to make our guest feel as comfortable as we possibly could, and that is what we tried to accomplish with the fans. Regarding the parking space again for the same reason stated above we cant held a bigger car park in the premises, but we do have a sister venue across the road that holds up to 80 cars spaces. Next time you come and stay with us I'm more than happy to show you. Our kitchen team and front of house team can't thank enough for the lovely comment about the Pub, food and service. Hope to you soon. Regards, Cila
Lovely single room crisp white fresh bedding and towels comfy bed. Tea coffee making facility. Fridge hair dryer toiletries large shower fab bathroom. Bar restaurant with carvery. Friendly staff. Would book again.
Hi JSB56 Me and all the staff, would like to thank for such an amazing review. See you again very soon. Regards, Cila
Very mediocre.. smell of cooking when entering hotel was awful . Staff friendly . Breakfast ordinary and esther fatty even after we requested no added butter Rooms newly refurbished but dark . Bed so high I almost needed a ladder.
Considering how clean and up-to-date The Bold is, it's a bargain. The rooms can be be a bit small but that's not the end of the world. I've stayed there twice now and my only complaint would be that the rooms are very warm, even if you open the windows. We had to do that and put the fan on last night! Despite that the rooms are comfortable and quiet, even with any road noise. The staff are great too. We'll definitely stay again.
Good Afternoon Dave, Thank you for taking the time to leave us a review. Its a shame it didn't make it to 5 stars. Heating is a funny one, some people like it warmer, some like it cooler. Next time you choose to stay with us, give us a call direct and the receptionist can keep a note on your reservation and we can make sure your room is cooler for you going forward. We look forward to seeing you again in the future! Kind regards, Kelsie Buck General Manager
Very nicely modernised hotel in a prime location on Lord Street. Lovely bedroom and en suite. High standard accommodation for a reasonable price. Good value full English breakfast. Receptionists Lois and Claire were helpful and friendly.
Good afternoon, Thank you so much for leaving a wonderful review. It means a lot to my team and we look forward to you joining us again in the future. Kind regards Kelsie Buck
Stay here quite often when we visit friends and family. The food is always great and of high quality, staff are friendly and professional. We always enjoy staying here and looking forward to next time.
Good afternoon, Thank you so much for leaving a wonderful review. It means a lot to my team and we look forward to you joining us again in the future. Kind regards Kelsie Buck
WOW! What a place! If you want top service come here! We arrived for our stay on Thursday and was greeted at the door by a lovely polite young lady Chloe who offered help with our bags up the stairs. We checked in with Claire, she was brilliant! We had both lunch and dinner here and the food was fantastic could not fault! We was served by two Chloe's one in the evening and one in the night both staff members were excellent. My husband and I spoke to the young girl on the night and honestly could not of delivered a better service! The carvery WOW!! Now this was something else absolutely phenomenal, 10/10 my husband hasn't stopped going on since we left this morning. The meat was cooked to perfection, everything was red hot and plates were hot which personally for me makes it all the better! Everything was so flavourful and so tasty. The room was clean and cosy and the bed was luxurious and very modern it's great for a couple nights stay over! Thank you to all the staff you made are stay exceptional and we will most certainly be back. See you soon!
Good evening! What a wonderful review to read. I certainly look forward to see you again and we will all look forward to it! Regards Kelsie General Manager
Came to The Bold with my mother in law for an impromptu lunch. The carvery was beautiful, service faultless, atmosphere lovely. Chloe was particularly attentive. My favourite place in Southport for lunch
Good Evening Rebecca Thank you for taking the time to leave us a review. It is lovely to read and I will pass your comments onto Chloe. She will be over the moon! We look forward to seeing you again in the future! Kelsie General manager
I had a carvery meal and when the chef was placing the meat on my plate a portion fell onto the worktop and he picked it up and but it onto my plate which I think is most unhygienic. And I paid £11.80 for 2 small glasses of shandy which I think is well over priced. I'm going out to dine with some friends soon but when I told them the price of the drinks it was a unanimous decision to find another restaurant with more reasonable price's on drinks.
Good Afternoon, Thank you for taking the time to leave this review. After speaking to my chef and watching the CCTV footage back, so I can see exactly what happened. Chef said you asked him to cut the fat on the ham joint. He did so, and he did it on the actual area of which the meat is sat, so I can tell you it is sanitised otherwise we wouldn't have our joints placed there. Should you of felt unhappy with this, you are more than welcome to ask the chef to change your option. £11.80 was for two pints, not glasses, of Moretti. If this was incorrect, you could of brought it to our attention, if any is ever incorrect my team would be desperate to sort it out for you. I am sorry you felt our prices where out of your range. We hope you change your mind and we shall see you in the future. Kind regards Kelsie Buck
What can we say, this Hotel is in the iconic Lord Street in the Heart of Southport. We wanted a peaceful, but trendy place to stay for our special 5 year anniversary and we truly hit the jackpot by choosing to stay here. As it was a special stay I pre-ordered a Champagne to the room. I've then received an email from reception to inquire about my arrival time, so the Champagne would be nice and cool upon our arrival... Wow!!! Sometimes it is all about these little things that make all the difference. We felt so welcomed we decided to give the restaurant a go too. Although it is a pub, the food was absolutely unreal and the atmosphere was truly the highlight of this place. ❤ We will most definitely come back again.
Overwhelmed by this hotel, from reception, to the bar and the outstanding service in the restaurant... And the carvery omggggggg, just unreal. One lady was really friendly and welcoming, she was there at breakfast every morning and if I recall well her name is Geo. We went as a family and stayed in 3 rooms, everyone agreed that it was one of the cleanest and cosiest hotels we ever stayed in. We will definitely be back soon. Must love Cx
Spent New Years Eve at The Bold Hotel with my boyfriend… where do I start!! From the minute we arrived the staff were amazing! We were directed up to the reception by a young gentlemen who also assisted us with taking up our luggage. Reception staff were so friendly upon both check in and check out and honestly couldn't do enough for us! Restaurant and Bar staff were also super friendly, a special mention to Ellie, she was fabulous! It's so nice to see such positivity in a work place, it's not often you walk into an establishment and every member of staff is smiling and also engaging and attentive - it's so clear the staff enjoy their jobs and take pride in their work which created such a great atmosphere! All in all we had a great night bringing in the new year and we will definitely be returning soon! Hats off to management, what a great establishment and team you have built here!
The lovely friendly and helpful staff are as always just perfect. I have said it before when staying here ,it really is the best place to stay for miles around. It would take a lot to beat it. Truly it is just perfect.
Southport Orchestra Christmas Dinner – What a fantastic night. The room was beautifully dressed, the food was excellent and the service was outstanding. Everyone went above and beyond to make it a special evening. Everything from the initial organisation to the actual event was perfect. All the staff at The Bold are courteous, efficient and extremely professional. One guest summed up the occasion, saying it was "the best ever". We would definitely recommend holding an event here. Congratulations to all involved, and thank you.
The Bold Hotel Lord Street was the venue for Alzheimer's society Christmas meal. As ever the staff were brilliant , the food was delicious and the room was decorated magnificently . The team never disappoint and after a two year gap because of coved restrictions we were delighted to be welcomed back today. The staff were polite, kind and patient and served everyone with a first class Christmas menu . The owner is a credit and so is his events manager . Thank you everyone for really going the extra mile
Had the most amazing time with my family, the food was delicious. The staff went out there way to find me a dish suitable as I am a vegetarian, there was plenty on the menu that the chefs were willing to adjust to make It vegetarian. In the end I opted for the carvery as they have a nut roast choice - I thoroughly enjoyed!! The best carvery I have had in a long time. All the staff were lovely. Will definitely be returning.
Wonderful weekend stay. Staff in reception were so helpful and polite, and offered advice on parking, the use of the leisure facilities, dining options etc. Must say it has been a most enjoyable 3 night stay. The hotel is cosy and so conveniently situated to explore the wonderful shops, restaurants and bars. The town is beautifully lit with sparkling lights. I certainly would recommend a visit to Southport and a stay at The Bold Hotel. We definitely will return.
Came with friends for a few days. From start to finish, staff were brilliant! All bar and restaurant staff made our stay very homely, had a good laugh with Ellie and Jordan, very friendly staff! Couldn't fault food. Cocktails we're also very tasty. ASK FOR HOWARD. Rooms were immaculate, smelt so fresh and clean! We will definitely be returning!
Good afternoon, Thank you for taking the time to leave us a review! We look forward to seeing you again in the future! Regards Kelsie and the team x
I stayed at the bold for two nights. The room was immaculate as well as the bathroom. Lovely staff, the women on reception and house keepers made sure I had everything I needed. Central to town so there are plenty of places to eat however the food there in the restaurant was amazing. I would recommend you stay here.
Good afternoon, Thank you for taking the time to leave us a review! We look forward to seeing you again in the future! Regards Kelsie and the team x
Came for a 4 night getaway, the rooms were lovely. So cosy and have everything you need. Staff were wonderful they couldn't do enough. The food.... WOW. We came for the Christmas functions and I loved it. Everyone made me feel so special and the acts were amazing... so we booked to come back for New Years. Couldn't recommend this place enough!!!
Good afternoon, Thank you for taking the time to leave us a review! We look forward to seeing you again in the future! Regards Kelsie and the team x
Best carvery in town.!! was very reasonably priced... food was hot and fresh and the staff were very polite and extremely helpful .. hotel was spotless beds extremely comfy and stylish wouldn't hesitate to recommend .. will be visiting again very shortly
Good afternoon, Thank you for taking the time to leave us a review! We look forward to seeing you again in the future! Regards Kelsie and the team x
A joke -avoid. Arrived at 7pm after a long drive. Don't expect parking as there is very little and what is available will cost you on top of the already hefty bill ( £200 for 2 nights) I couldn't check in as I had to wait for other guests complaining at reception. Once got my key I could see what they meant- dingy room no double glazing no heating overlooking a busy road. When I raised my concerns with the receptionist she said quite plainly to foxtrot Oscar if you don't enjoy being grifted- I would have done but for the time. Come to Southport it's lovely but avoid This place - it's awful.
Fabulous overnight stay, we booked to stay for a family function at the hotel and were delighted with the room(booked a suite), decor was beautiful, bed was super comfy. Lovely and warm on a cold November evening. En-suite was lovely. Overall very clean and enjoyable stay. Breakfast was fantastic, full English with vegetarian option and continental option. Staff were wonderful, welcoming, pleasant and very helpful. Will definitely be returning on our next trip to Southport. TIp: Cheap parking at another property to the rear of The bold ,£3 =24hrs
Probably the best hotel stay we have had, from the courtesy telephone call prior to the visit, the greeting on arrival, the room, the bed, the food, the cleanliness, all staff professional attitude. I celebrated my birthday and couldn't have been happier
Great welcome from the host at the door. Found us a great table for 4 . Food excellent only one issue was trying to pay was hard work no one wanted our money. Was about to just leave our name and number behind before we left when suddenly somone came with the bill.
Good Afternoon, Thank you so much for your review. It is wonderful to read and I look forward to you returning again in the future. Kind regards, Kelsie Buck
We've stayed at this hotel on several occasions and I cant fault it. From reception staff to serving staff our experience has always been excellent. The food served here is brilliant, tasty and plentiful! Anne at reception is always accommodating and always happy to help. I would definitely recommend a stay at The Bold Hotel.
Good Afternoon, Thank you so much for your review. It is wonderful to read and I look forward to you returning again in the future. Kind regards, Kelsie Buck
Fantastic hotel, staff very welcoming and helpful, meals really lovely. The Bold is a hotel that you will keep going back to like us, the rooms are very clean and beds are so comfortable, down at the bar you will find a great atmosphere, looking on to Lord Street you can sit with your favourite tipple and watch the world go by 10/10 from us both.
Good afternoon, What a lovely review to read! I certainly appreciate your comments and I hope you return in the future! Kind regards Kelsie Buck General Manager
One of the best hotels in Southport. Spotlessly clean and spacious modern rooms. Very friendly staff who go out of their way to help you. Good breakfast and reasonable evening meal menu. Comfortable large beds. Would stay here again without hesitation.
Good Afternoon, Thank you so much for your review. It is wonderful to read and I look forward to you returning again in the future. Kind regards, Kelsie Buck
Thank you so much for such an amazing stay. Claire, Jack, Jen and Anthony was all so helpful! The room was lovely and they made our stay more enjoyable by their warm welcome and I will defiantly will be returning.
The carvery at the Bold was absolutely beautiful. I had gammon & my friend had gammon & turkey. There were potatoes prepared three ways - roast, mashed & dauphinoise, & a huge selection of fresh vegetables. The yorkshire puddings were home made, unlike other etsablishments frozen pre-packed type! There was a choice of gravy &, as i like plenty of it, the chef also provided me with a full gravy boat! The staff were very helpful & at £10 for a regular, mid week carvery, we shall be returning. (The photo doesn't do it justice).
Good afternoon, Thank you for taking the time to leave us a review! We look forward to seeing you again in the future! Regards Kelsie and the team x
Visited here many a time but not had a chance to put up a review until now.I had the car very it was amazing the dolphin war potato's are to die for and the onion gravy.I've not forgotten about the staff always helpful,friendly and full of knowledge.it's definitely worth a go
Good afternoon, Thank you for taking the time to leave us a review! We look forward to seeing you again in the future! Regards Kelsie and the team x
Had the most amazing carvery with friends this evening! Food was beautiful, atmosphere was warm and cosy. Nothing was too much, the service was impeccable. We had a lovely friendly waiter, didn't catch his name but was his first night and he did brilliantly ! Will definitely be back!!
Although just the one night, a good choice for our stopover. Clean, spacious and quiet room with the usual facilities. Excellent made to order breakfast with plenty of choice and served by amiable helpful staff. Special thanks to Claire on reception for her warm welcome.
Wow what an amazing night. From planning with Jeanette to the exceptional caring professional staff on the night Food was fantastic and plenty Thank you The Bold and your team you made it so memorable
Could not recommend this place more than enough, me and my wife recently chose this venue for our wedding and we are so glad we did, from start to finish the whole experience was amazing, firstly we dealt with Jeanette who we instantly took too, she is amazing and any question she wasn't hesitant to answer, she walked us through the whole day making it so stress less! So firstly I'd like to Thankyou! The food was absolutely beautiful I've never experienced lamb to be cooked to so perfection! It literally just fell off the bone every single guest was amazed by it along with the other courses, so well done to the chefs! Kelsey and her team made our day extra special by looking over the whole day throughout till the end there was nothing they could of done to make our day any better! Each staff member was so polite friendly and happy, so I'd also like to thank all of them! We stayed the night and what can I say WOW the suite was so modern the colours where warm and calm, the bathroom was stunning and the bed was so comfy, the next morning we got up for breakfast and it was so fresh everything was hot and fresh one of the best cooked breakfasts I've had personally! All in all I cannot recommend this hotel enough! Everything about it even where it is situated Is perfect. Id personally like to thank all of you who made our day so stress less and it's truly a day remember for the rest of our lives!
Visited the Bold Hotel for a meal with friends on 10.10.22. The food was delicious and the service excellent. We had to wait a little while because our party ordered vegan food apart from two of us. My friends told me to go and get my meal because I was having the carvery and they didn't want me to be left with little choice. The carvery was delicious- piping hot and an excellent choice of vegetables. The waitress was so apologetic about the wait and the manager sent a bottle of wine to the table to apologise. We refused saying that things were hard enough these days for the hospitality sector and we had been able to have a good chat and a drink and the wait didn't matter. They insisted on giving us complimentary coffees, which was over and above what they needed to do. The last time we all went out to another local restaurant we had to wait and we didn't even get an apology there! The Bold is such a lovely restaurant- great food and atmosphere. We will definitely go back there soon and would highly recommend it to others.
Good Afternoon, Thank you so much for your wonderful review. Jen said she had a great time with yourselves! Love the photo you have uploaded as well. Take care and we look forward to seeing you again in the future! Kind Regards Kelsie Buck General Manager
We were booked into the Bold hotel for overnight stay, as we were attending a wedding reception there. On arrival we were greeted at the reception desk on the first floor by two very helpful and friendly receptionist who made us feel at ease right away. One of the receptionists was Ann, and I'm afraid I never got the other lady's name, but we'd like to thank them both. We had a drink at the bar, again all the staff were exceptional, and very attentive throughout our stay. The function room was just amazing, beautifully and tastefully decorated, the buffet was delish and plentiful. Especially like to thank all the bar staff, particularly the patient bar tender waiting to close up , as it was a long night to be fair, though he just smiled through. Rooms are smart and nicely decorated, very comfortable stay. Great full breakfast in the morning rounded off our stay very nicely, again great waiting on service.
Good afternoon, What a wonderful review to read! It is so nice to see you appreciated how hard we work here to make sure we are always doing enough for the guests with us! I certainly appreciate your comments and i hope you return in the future! Pleasure to have you! Kind regards Kelsie Buck General Manager
Me and my husband arrived here today and what can we say, absolutely beautiful, we was in room 3 and what a lovely view, we had food and drinks here and our waitress was Leanne she had such a lovely personality great service and she always had a smile, i would recommend this hotel too anyone, definitely will return worth every penny. Thank you for making this a lovely stay
Good afternoon, What a wonderful review to read! It is so nice to see you appreciated how fabulous Leanne is! My favorite part of your review is "WORTH EVERY PENNY". I certainly appreciate your comments and I hope you return in the future! Pleasure to have you! Kind regards Kelsie Buck General Manager
We were upgraded on arrival by the very efficient and friendly receptionist Claire who gave lots of useful information and always had a smile on her face .The room was very nice and had everything we required. We would definitely stay at the Bold again.
Good Morning! Thank you for taking the time to leave us a wonderful review. We love your comments and most certainly look forward to welcoming you back in the future! All the best Kelsie & the team x
This was an exceptional hotel. Great staff, beautiful room and en-suite, all public areas were spotlessly clean and all attractively decorated. Parking on site was a bonus and only cost 5 pounds. The breakfast menu had a great choice and was cooked to order. We can't find fault and definitely recommend.
Good Morning! Thank you for taking the time to leave us a wonderful review. We love your comments and most certainly look forward to welcoming you back in the future! All the best Kelsie & the team x
Excellent amenities and location- friendly staff and great surroundings- less than 5 minutes to sea - evening meal optional - call received 1 day prior from hotel offering assistance if needed- no lifts available for disabled.
Good Morning! Thank you for taking the time to leave us a wonderful review. We love your comments and most certainly look forward to welcoming you back in the future! All the best Kelsie & the team x
What a fabulous hotel! We visited last weekend to celebrate 2 family birthdays. Felt like VIPs from the second we walked through the doors. The staff couldn't do enough for us. Management, bar, reception and restaurant staff were all amazing. Had dinner and breakfast and the food was outstanding! Rooms had everything you need and more (mine also had birthday cake). Couldn't have been better...perfect!
Good Morning! Thank you for taking the time to leave us a wonderful review. We love your comments and most certainly look forward to welcoming you back in the future! All the best Kelsie & the team x
We had a great time at the Bold Hotel Southport, very friendly Hotel, fantastic food served, Great location lovely room. Amanda and her Team were very welcoming will stay in the Bold Hotel Southport again
Good Afternoon, Thank you so much for your review. It is wonderful to read and I look forward to you returning again in the future. Kind regards, Kelsie Buck
I have over many years stayed at this hotel, when it was a lovely properly run hotel. But now it resembles just a pub with food which is not great either. The staff in general apart from Reception were all pre occupied with themselves and even on their phones. I will def NOT be staying again, and advise to find a better one on Southport .
Eleven of our family had party in the Bold hotel Southport on Saturday night the 24th September. What a fantastic time we all had. We all stayed in the Bold and the rooms are so fabulous and luxurious. The staff are absolutely brilliant and so friendly and professional from the reception to the bar and restaurant. The food was amazing and service impeccable. We were looked after like we were royalty. A massive thank you from all our family and friends for making our birthdays extra special,we will definitely return very soon
Stayed at The Bold for 2 nights with my wife. Staff were helpful. Had breakfast the first morning which was very good. Bar staff were friendly and efficient. Room clean and bright. Bathroom was good size with walk in shower. Would definitely stay here again and recommend to others.
I was greeted by Jordan and Ellie whom both displayed outstanding hospitality skills Jordan was so attentive and helpful with a lovely smile and Ellie was a perfect hostess ensuring we all felt comfortable and welcome She displays a warm welcoming disposition making you feel comfortable so much so I would rather stay at the Bold Hotel rather than the sister hotel in Lord St as the Bold Hotel had a warm welcome to greet guests and Ellie and Jordan are doing a great job extending their hospitality skills to make guests like myself enjoy staying in the Bold Hotel Thankyou Ellie and Jordan .
Good Afternoon Jane, Thank you so much for your review. Your review has really made Jordan and Ellies day. It is wonderful to read and I look forward to you returning again in the future. Kind regards, Kelsie Buck
We initially called in for a coffee break and were so impressed by the service, the way the coffee was served and its price that we returned for lunch. We opted for the carvery which delivered on our expectations in all aspects. A great find
Good Morning! Thank you for taking the time to leave us a wonderful review. We love your comments and most certainly look forward to welcoming you back in the future! All the best Kelsie & the team x
The receptionist Was Amazing lady , her name is Claire Marry , she put me at ease , I have a disabled son Luke , and she sorted my stay out , 10/10 thank you Claire , yours Gil maguire my son says thank you also.
Good Morning! Thank you for taking the time to leave us a wonderful review. We love your comments and most certainly look forward to welcoming you back in the future! All the best Kelsie & the team x
My partner and I decided to stay here for the bank holiday for 2 nights. We decided to stay here as we previously have stayed here whenever we have previously visited Southport and have never been disappointed After a rather long journey, we managed to get a parking spot in the small car park behind the hotel before entering. As soon as we did, the smell from the kitchen made us extremely hungry so we decided to have a spot of lunch before checking in. My partner had the steak baguette and myself the hot beef bap with gravy. Both dishes were lovely and the meat was of a high quality. Upon checking in we were greeted by two very pleasant receptionists before making our way to our room. We booked a deluxe room and it had ample size for the 2 of us for 2 nights. As per usual it was spotless and beautifully decorated We truly believe that this is the best hotel and establishment in Southport. It is our favourite place to stay for a reason and all the staff are a credit to The Bold!
Good Morning! Thank you for taking the time to leave us a wonderful review. We love your comments and most certainly look forward to welcoming you back in the future! All the best Kelsie & the team x
Haven't been at The Bold in a long while but can I just say that I was so nicely surprised to see it changed their décor. They have also changed their menu since last time I was in, and after a day out of school shopping with my brother and his daughters, we decided to have some lunch. My brother and I had the salt and pepper chicken which was more than we expected. Big portions and great taste. My niece had the pizza from the kids menu. Good size pizza for a child and she loved it. Staff were very attentive. Will definitely come back soon.
Good Morning! Thank you for taking the time to leave us a wonderful review. We love your comments and most certainly look forward to welcoming you back in the future! All the best Kelsie & the team x
We stayed for one night over the bank holiday weekend and was glad we had chosen the Bold hotel. Great place to stay, rooms were modern and nicely furnished. The staff were very friendly and helpful, in particular Anne on reception made us feel very welcome. Good selection of lagers in the bar - didn't eat there as we had arranged to meet up with friends elsewhere, but the Carvery looked delicious and will definitely try next time we stay.
Good Morning! Thank you for taking the time to leave us a wonderful review. We love your comments and most certainly look forward to welcoming you back in the future! All the best Kelsie & the team x
What a lovely place! We have used this hotel on many occasions both as a couple and as a family. For overnight stays, birthday meals and Christmas functions, to just having lunch in the sun. From the managers to the glass collectors, the staff were all friendly, warm and welcoming. There is a lovely, busy but pleasant atmosphere both inside and out, that is always kept clean and smart with the decor giving it a very homely feel. Every time I have eaten here, I have tried something different each time and have never left disappointed, my youngest son loves the "best in the universe" pasta and my eldest (at 16) is comfortable to sit with us and have a conversation, without technology!!!!! and enjoy the fish and chips. I couldn't recommend this place enough for everything it has to offer!
Good Morning! Thank you for taking the time to leave us a wonderful review. We love your comments and most certainly look forward to welcoming you back in the future! All the best Kelsie & the team x
We visited this weekend and the service was awful , got a pizza for my 6 year old son from the kids menu but he couldn't eat any of it as it was really spicy and when I mentioned it to the waitress all she said was she will find out what the chef put on it but didn't come back , we wasn't offered another pizza or anything from the menu so my son sat hungry eating fries from my plate, we asked for plain chocolate ice cream but it came out with all kinds on it and to top it off after I took my son to the toilet we came back to find his ice cream had been taken and Somone sitting at our table. Not only did he have no dinner he also couldn't even have his ice cream and still got charged
Good Morning, I would like to look into this further, as this just doesn't match what we do. If you can contact the Hotel I would be happy to discuss. Regards Kelsie Buck
We went for the carvery right at the end of the night while we were up in Southport. It was brilliant. Very generous portions, excellent value for money. Lovely staff. Really enjoyed it. Hats off to Kelsey the gravy chef!
We stayed at the Bold Hotel for 2 nights from 15th to 17th August ...from arriving the service was amazing...the young man on the bar didn't hesitate to help with our bags...the reception staff were amazing... I can only remember 2 of the lovely ladies names Anne and Meghan but they were all very professional...always smiling and couldn't do enough to make our stay an amazing one... even bringing cake to our room and singing happy birthday to my 83 year old cousin...the bar and restaurant staff were fabulous ..all very smart...all wore smiles all the time and also couldn't do enough for us...they worked extremely hard and was led by a great leader by the name of Kelsey who was also very professional and friendly....all in all the hotel was a pleasure to stay in....great location...spotlessly clean...rooms were spacious with very comfy beds but the stay was made extra special by all the lovely staff...couldn't recommend this hotel enough and will certainly look forward to coming back.
Myself and my partner are fanatic about Best Western Hotels and The Bold is another great reason to champion them. An immaculate hotel.....luxurious rooms and fantastic customer service from Megan in rearranging our rooms last minute....close to each other and to accomodate our 2 year old Grand Daughter with a cot and our other two 5 & 6 year old Grandsons last minute.All the staff could not have been nicer more welcoming and totally professional in making us feel special and relaxed. The food the service and surroundings too made our short stay memorable for us and the kids...thank you all and see you again very soon.
Good Afternoon, Thank you very much for taking the time to leave us a wonderful 5 star review. It is appreciated. It was a pleasure to have you stay with us for a few nights. We look forward to seeing you again in the future. Kind regards Kelsie and all the team x
We stayed at the Bold Hotel on Friday after travelling from Dorset. We were in Southport to celebrate an uncles special memorial after he passed away during the pandemic and funerals were extremely restricted. We arrived to early to check in but needed to change and Megan went out of her way to find a room for us to be able to do so comfortably. She was very understanding and made us feel so welcome. Our room was lovely, and we knew our stay would be perfect. In the evening we had a large family meal in the restaurant and the food was great. All the staff were very friendly throughout our stay in Southport Would definitely stay here again.
Good Afternoon, Thank you very much for taking the time to leave us a wonderful 4 star review. We look forward to seeing you again in the future. Kind regards Kelsie and all the team x
Had a one night stay here after having a fantastic break here last year cannot fault this hotel rooms were spotless and modern with an excellent breakfast.my partner had a medical emergency which the staff dealt with superbly I cannot thank them enough . It has a perfect location and large front terrace . I would highly recommend a stay here
Good Afternoon, Thank you very much for taking the time to leave us a wonderful 5 star review. It is appreciated. It was a pleasure to have you stay with us. We look forward to seeing you again in the future. Kind regards Kelsie and all the team x
What a fabulous place. Had a lovely meal, food was excellent, staff and service fantastic. Looked after by James and Remi, nothing was too much trouble. We even got checked on by the manager Kelsey to make sure we were having a good evening. Highly highly recommend this place, couldn't fault it.
great beers, great food and even greater staff. Special mention for James and Remi,,,, made the experience special. Kelsey also made sure that we ere well looked after. we will definitely be back (probably next week)!!!) Thank you all.
Such a lovely hotel! Olly from the bar at night made us feel so welcome and so friendly. Such a clean hotel can't complain will definitely be staying again ! Olly made us feel so welcome and made us feel so comfortable when we came back
Good Afternoon, Thank you very much for taking the time to leave us a wonderful 5 star review. It is appreciated. It was a pleasure to have you stay with us for a few nights. We look forward to seeing you again in the future. Kind regards Kelsie and all the team x
Me and my partner stayed for 2 nights at the Bold hotel the staff are lovely and so friendly especially Wendy on reception, so polite and nothing was too much trouble, would definitely stay here again and would highly recommend.
Good Afternoon, Thank you very much for taking the time to leave us a wonderful 5 star review. It is appreciated. It was a pleasure to have you stay with us for a few nights. We look forward to seeing you again in the future. Kind regards Kelsie and all the team x
We had visited Southport on countless occasions, but today was the first time we visited the Bold Hotel, and it won't be the last. The speed of service and quality of food was excellent. A first class establishment that won't disappoint you.
Good Afternoon, Thank you very much for taking the time to leave us a wonderful 5 star review. It is appreciated. It is nice to see you liked how we do things here at The Bold and you thought your service and food was EXCELLENT. We look forward to seeing you again in the future. Kind regards Kelsie and all the team x
Absolutely unbelievable place, service was incredible and rooms were beautiful and the staff couldn't do enough for us both, we've already booked for our return visit in August! Oh and we had a carvery on the last night I wish I'd of had it every day, Well done The Bold!!
Visited the bold hotel again for a carvery. Their ordering system is rubbish as you have to wait "for the chef to be ready". After 15 minutes we were told we could get our meals only to find there was no beef.....only turkey and a scrag end of gammon. Ridiculous! We complained and were told they only serve 2 meats in the week although we were not told this on ordering! Carvery should be immediate food and should always include beef! Won't be returning
Rooms are too expensive for what you get. Some rooms are very tiny and do not get properly cleaned. Breakfast. Staff is not very motivated. Long wait until one can order. Long wait until you get what you have ordered. But sometimes you get something else. Very disappointed stay. Cheese and sausages on the tiny buffet are open on a plate and not cooled and not covered.
We stopped for lunch at The Bold Hotel in Southport, there was four of us. We all chose the Carvery. Everything was lovely, told them two of us had Coeliac disease so needed Gluten Free, we couldn't have the Yorkshire Pudding and Stuffing and Gravy but everything else was fine. The staff particularly Ellie made sure we received a warm welcome when we arrived and everything was good for us all. The surroundings and toilets were clean and welcoming. We are hopefully going to visit again in September with our lovely Over 60's Group
Over the past few years we have often called to have drinks .. this evening after having a walk on the beach and pier decided to have food , the menu was quite a basic menu , slightly over priced , we was seated outside under cover with our dog , which is a lovely seating area .. we ordered chicken n chorizo kebab & a steak frites , to my disappointment the steak was half fat , we alerted a waiter who went to get what we think was the manageress who apologised and asked if we wanted another , i waited 15 /20 mins and a fresh steak was served with no cutlery, i asked a waitress , who didn't bring any so had to get up and ask for cutlery. I cut into the steak and it oozed blood , the manageress was nearby so i asked if it could be cooked longer , she replied ‘the steak frites is cooked medium rare , that's how we serve it' , she took the steak and brought it back cooked to my requirement. During this time we wasn't asked if we would like a complimentary drink to compensate our terrible experience. Overall i am very disappointed with the level of service , and sadly won't be returning.
Loving obliging and helpful staff nothing to much trouble. Immaculate decor and spotless. Give it a try you will not be disappointed. Exceptionally helpful receptionist named Wendy goes above and beyond her job title. By far best accommodation inSouthport,close to amenities and a short stroll to the Beach.
Overpriced and also misleading. We booked what was referred to as a ‘suite' as a special treat for a weekend away. We paid £259 for a one night stay in what we wouldn't describe as a suite. It was a good sized room with a king bed and an en suite bathroom. That's it. Isn't that also known as a king bedroom? Bed was very comfortable but tv didn't work. Not what I would expect for the price that we paid.
We stayed just one night , lovely room , every member of the staff were very helpful and polite. We had the evening buffet and unusual the breakfast was served to the table, yet it arrived very quickly.
Good Evening Pam, Thank you so much for taking the time to leave us a review. Your words are wonderful and I am very glad you appreciated the staff being helpful and polite. We certainly look forward to seeing you again in the future, Kind regards, Kelsie and all the team at The Bold Hotel x
Called here for the Carvery Lunch today. Good value for money and lovely surroundings.The food was excellent and piping hot. The staff here are always very friendly and welcoming. Will certainly eat here again Nice to call in for a drink too either inside or on a lovely sunny day outside looking over Lord Street
Good evening Sheil, I am very glad to read you enjoyed your lunch with us, especially the Carvery. Your comments on my team are also very kind. We look forward to seeing you again in the future, Kind Regards Kelsie and all the team here at The Bold x
Great stay. Anne the lovely receptionist was excellent. Great customer service, couldn't do enough for you when I was checking in. Although I only stayed one night I was very impressed with the service in this Best Western Hotel chain. Would definitely stay again.
Good Evening! Thank you so much for taking the time to leave us a wonderful review. I love the part "Great customer service, couldn't do enough for you". That is what we aim to do! We look forward to seeing you again in the future! Kind regards, Kelsie and all the team at The Bold x
The hotel is oddly quirky. It's a mismatch of styles. The hotel was completely restyled a few years ago with boutique sparkly bling throughout. They've changed some of that, restyling the main bar and the outside leading to it being peculiarly mismatched. The bedrooms are still sparkly etc but are looking increasingly tatty not having been redecorated for a number of years. Since joining Best Western prices have gone up, a lot, and quality has gone down. They say that they offer the best price direct. I tried and all they could do would be to match the best price elsewhere and to get that I would have to pay in full, in advance. Given the cost of the rooms and that they promote themselves as a high end hotel It's a great pity that they can't even provide water in the rooms. Saying all that it has a lovely atmosphere and some really friendly helpful staff. Wendy in particular is an absolute star and we look forward to returning.
Good Evening Baszunia, Firstly, thank you for commenting on how friend the staff are and how good the atmosphere is here. We do have different styles throughout the hotel you are quite right, the restaurant has a very relaxed country pub twist, showing of all the memories of Red Rum the horse, with us having history resembling this. Our bedrooms are gold, minks and creams, as we aim to provide a more luxury boutique feel within the hotel grounds, I am sad to read this isn't to your liking. Regarding prices, you are right, unfortunately the whole world has gone up. Please don't let this put you off. Kind regards, Kelsie and all the team at The Bold x
I was quite surprised at this hotel being so poor in multiple areas. In our room the drains absolutely stank and the sink wouldn't drain and the toilet didn't flush properly. A fact that was clearly known about since the cleaning closet was stacked with mr muscle drain cleaner. It became unbearable on the last day. No air con but we had a fan. The windows we couldn't open as straight down was the terrace and people smoked on this. I had stated lactose intolerance and they surprisingly had no soya milk on any day we were there. I ended up having to buy my own soya milk. There was no partial refund or drink offered just a cursory thanks for letting us know about all the issues. The continental breakfast fits on a slate so there is little other than a couple of tiny pastries and a yoghurt. The cooked breakfast was standard and nothing special and could take some time to come out. Once the water and juices at the bar are empty (you have to get your own) they can take ages to get refilled. Parking is payable and is next to the industrial bins. It can be quite noisy around the area as it is on a cross roads surrounded by pubs. The location is very central and so its easy to get to anywhere to do sightseeing or to the pier or the station. It's a quick journey to Liverpool centre also. We were surprised at just the bland nature of the experience and the lack of intent to address the issues we experienced in the hotel. I would have expected superior service for the price and the level of hotel.
Front of house excellent, room upgrade fantastic and Leanne on restaurant service was amazing.. Team Bold Street you were all at your very best, food great and staff very attentive. It's great to see the hustle and bustle return to Southport.. highly recommended 10/10
Another lovely stay at this gem of a hotel. Great location, lovely clean rooms and the staff couldn't do more for you if they tried. A special mention for the lovely Wendy on reception, super nice, nothing to much trouble and a credit to the hotel.
Another great stay at The Bold Hotel Everyone is so friendly and welcoming and the hotel, rooms and bar are lovely and spotlessly clean Check-in is efficient and a lovely lady called Anne on reception at check-in could not be more helpful and friendly
Good Afternoon Barry, Thank you so much for taking the time to leave us a review on here. Wonderful words to read and i will pass your kind words onto Anne. Kind regards, Kelsie B General Manager
This is the second hotel I've staying at in Southport - and easily the best. A few blocks from teh sea - so not touristy. Parking round the back - good restaurant/pub below - not noisy at night, nice rooms - 24 hour entry. This is now my 'go to' hotel in Southport. Enjoy.
Good Afternoon Tony, Thank you for taking the time to leave such a wonderful review. It was a pleasure to have yourself stay with us and we look forward to you becoming one of our regulars! See you very soon, Kind Regards Kelsie B General Manager Kind regards, Kelsie B General Manager
Our stay is enjoyable and relaxed. Room is clean and comfortable, receptionists are very helpful and always ready to assist for professional needs, restaurant employees are friendly, they have great selection of breakfast menus to choose from. Will surely recommend to colleagues and friends.
Good Afternoon Tony, Thank you for taking the time to leave such a wonderful review. It was a pleasure to have yourself stay with us and we look forward to seeing you and your colleagues in the future. See you very soon, Kind Regards Kelsie B General Manager
Lovely staff especially Leanne also love the reception lady geo very professional and lovely to talk to made us feel so welcome would definitely come again . Ollie is very friendly Dominick is also very friendly and professional
Just recently stayed here for 2 nights and can't praise it enough. The room was perfect and the bed so comfortable. We tried breakfast and it didn't disappoint. All the staff are so friendly especially Anne on reception. Will definitely be returning
My husband and I traveled a long way from the US to England, with layovers and a long flight, we had no idea what to expect. We needed a 1 night accommodation before going to see family. We couldn't have picked a better place to stay. The room was so clean and honestly, the bed was probably the most comfortable bed I've slept on in a hotel. It truly felt like my bed at home. Wendy was great at getting us checked in and answering any questions we had. We went downstairs for dinner and a drink. Again, we were thrilled with the food, service and how comfortable we felt in the dining area. Food was delicious. We highly recommend The Bold and we will definitely be back!
Perfect! Never met such a lovely friendly, efficient and helpful team. Beautiful rooms, excellent food and I wouldn't hesitate to recommend. We had 6 rooms for our bridal party. Nothing was too much trouble and help always on hand as we had so many bags.
We've just come back from an impromptu one night stay. What an excellent hotel. The room we had was immaculate, bright and modern with a really comfortable huge bed. A really impressive bar and eating area as well. A great choice of beers in the bar and a varied food menu that included a tasty option of a carvery. Location wise was also ideal. About a ten minute or less walk from the railway station with plenty of shops, bars and eating places nearby provided us with plenty of choice. Would definitely visit again and would recommend to anyone visiting Southport.
We had an excellent one night stay at the Bold Hotel and couldn't fault it.We we're upgraded to a superior room which was great and the breakfast was superb.Car park round the back is very useful. We will definitely stay again next time we visit Southport !
I booked The Bold Hotel to celebrate my wife's birthday, on the 21stMay. The day before I contacted the hotel to add a few items to dress the room as a surprise, I think I spoke to Anne. On the day of arrival we were met with a warm greeting and the impact and first impression of the hotel was WOW ! We booked in and I gave the card to my wife to open the door and I have to say what a beautiful job the team at The Bold did for us, Birthday ballon , cake on a plate with birthday written in chocolate, Prosecco on ice and petals on the bed , all are extras but worth every penny for the impact , I can not thank you enough, the stay was perfect , the room was amazing, we ate dinner and had drinks in the bar, the staff were fantastic and nothing too much trouble. After breakfast we left with a beautiful memory of an outstanding place. To Wendy, Anne and all the staff thank you. I would highly recommend The Bold to anyone, it's outstanding. We will be back. Thank you
Good afternoon, Thank you for taking the time to leave us a fantastic review. It is a pleasure to read your words. I will certainly pass your comments on to Anne, Wendy and the rest of our team. We look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
We booked into the Bold Hotel, Tuesday, 17th, May, 2022, for my Birthday Celebration, we usually stay at the Bliss Hotel, But this time we decided to check out the Bold, after a recommendation from a friend. We found the check in process was very smooth easy and professional, from the lovely lady on reception. The Staff, are all very helpful and a great credit to the hotel, in fact of all the many hotels, we have stayed in and around the UK, The Bold Hotel, staff are the very best. The hotel, has such character and personality. It's like, the little personal touches, we received,really matter to all the staff, you feel like they really do care about the service you receive during your stay, which sometimes is very rare these days. Every single staff member was really helpful and friendly and couldn't do enough during our stay, which I give credit to the top draw management, at the Bold Hotel. We were given, a stunning room on the front, room 3, it was decorated in a very modern style, overlooking Lord st, with large Bay windows, very up to date and in keeping with the rest of the hotel. This room has a small fridge and Sky TV, although we did have an issue with the sky box, as it wasn't working, we hadn't noticed when we first arrived, as we checked in then went out for the day. It wasn't until late evening after a meal in the restaurant, upon our return to our room, we noticed the issue, I believe it was one of the leads at the back of the box, which looked snapped off somehow. I did report it to the reception staff as soon as we noticed, but to be honest, after many attempts to resolve the issue by the staff and the lovely, helpful manageress, it was still unabled to be fixed at the time of checkout. To be honest it wasn't a big deal for us, after everything they did for us, it was a small issue, but effort to fix it was appreciated. We probably wouldn't have watched it anyway. As it was my Birthday, we had a cake and a happy Birthday message, in the room upon arrival, which was a nice special touch. Everything, about our stay and memories of this visit to Southport, we're down to the Bold Hotel staff. We, also loved the fact, that the manageress, even took the time out to come and introduce herself at our table, during our meal, she couldn't do enough, or more for us we felt like we had known her for years, after a few minutes of talking to her. A little surprise in the restaurant all staff sang Happy Birthday, with even the locals, joining in, so funny and a nice touch. I also have to give a mention about the food, The Steak, was cooked to perfection. Also the Carvery, we would well recommend trying. Also I have to mention, the lovely Bar staff lady, over at the Lord street hotel, where we also had drinks, but had a slight issue over the link up payment system, between the two Hotel's. She, tried her very best to resolve the payment issue with Ann, on reception, at the Bold Hotel. Ann, later gave me a clear explanation on checking out as to what had happened. Again not an issue as I just used another payment method. We will definitely, be back, as the hotel has left us with great memories. The Best staff in the Best western chain, definitely deserve special recognition from Best Western. Well done, thank you for the service, we received, very much appreciated.
Good afternoon, Thank you for taking the time to leave us a fantastic review. It is an absolute pleasure to read your words. 'The best staff in the Best Western chain' is an honour to read and definitely something I agree with! I will certainly pass your comments on to our team. We look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
Amazing hotel couldn't do enough for us Clean room beautifully decorated. Friendly helpful staff Especially Wendy on reception we will certainly be back soon. . I have recommended this hotel to my family and freinds.
Good afternoon, Thank you for taking the time to leave us a fantastic review. It is a pleasure to read your words. I will certainly pass your comments on to Wendy and the rest of our team. We look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
Fab night away. Early enough to park at hotel but more parking across the road if needed. Staff so welcoming and friendly. Our room was gorgeous. Big shout out to Wendy on Reception and at the bar we think it was Kirsty but all great. Breakfast was lush. Just a great stay away all round for a great l price. Will definitely go again x
Good afternoon, Thank you for taking the time to leave us a fantastic review. It is a pleasure to read your words. I will certainly pass your comments on to our team. We look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
Went into The Bold restaurant just 10 minutes before end of breakfast service. We didn't realise but it wasn't a problem at all. Corina was so helpful nothing was too much trouble. We had a brilliant breakfast in a lovely relaxing restaurant. Thank you.
Good afternoon, Thank you for taking the time to leave us a fantastic review. It is a pleasure to read your words. I will certainly pass your comments on to Corina and the rest of our team. We look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
To the manager I just wanted to drop you an email about our recent stay at your hotel for my partners birthday , when checking in we were met with a lovely lady (Anne I think ?) and she asked us if we were just treating ourselves or celebrating anything, I mentioned it was my partners birthday and thought we'd treat ourselves for an evening away We went to have a look around Southport before going to our room and in our return was met with a lovely surprise, there was a happy birthday balloon and a slice of chocolate cake with the words happy birthday written in chocolate sauce served on a decorated plate This was such a lovely thing to do and did mention to the lady in charge that day (maybe the manager?) how very grateful we were at such a lovely unexpected surprise The stay at the hotel was great from start to finish , from the staff we were greeted by as we arrived right through to the cleaners we saw in the morning were a credit to the hotel , the bar/restaurant felt warm and welcoming and we had a really enjoyable experience I felt it important to email this as I find these days people only ever seem to contact people such as yourself to complain about such trivial issues and never just drop a line to thank staff for there hard work and making our stay one to remember as without there service good reviews as the ones your hotel as wouldn't happen Once again thank you for a great stay and I know we will definitely visit again as well as recommend The Bold to anyone looking for a top class experience Kind regards and keep up the good work guys !! Mrs Leanne Borland
Checked in for one night for my birthday. Lovely hotel, friendly staff. Receptionist who checked us in and out Wendy was lovely, very polite, informative and when we left we asked if there was a time limit for car park, she said no you can stay as long as you like. The room was lovely, king size bed, lovely crisp sheets, fluffy pillows, nice decor, flat screen tv, lovely power shower, fridge, tea and coffee facilities. Perfect. We have eaten in restaurant before when we have visited for the day but not this time. Great location to nice bars and restaurants. Definitely be back soon. Keep up the brilliant work ...
Great little hotel close to everything, clean, friendly and affordable what more could you ask for bed was super comfy and the shower was hot. Would definitely recommend to anyone heading to Southport. We booked online but they do offer cheaper rooms if you call them direct which is worth knowing for future
Good afternoon, Thank you for taking the time to leave us a fantastic review. It is a pleasure to read your words. I will certainly pass your comments on to our team. We look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
The Hotel is ideally located. On arrival, I was greeted by a lovely lady called Anne. All the staff at the hotel/restaurant/bar are friendly and helpful. The room was very comfortable and I slept so well the 2 nights I stayed there. I had a lovely breakfast and while I was eating it, a male came in and asked if he could have 2 'take away' breakfasts, because the breakfasts in the hotel where he was staying, was not good. I will be returning to the Bold Hotel, later this year, I enjoyed myself so much while I was there. Thank You Anne :)
Good afternoon, Thank you for taking the time to leave us a fantastic review. It is a pleasure to read your words. I will certainly pass your comments on to Anne and the rest of our team. We look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
Popped in for a Saturday afternoon drink. What stuck out the most was how friendly the staff wear and very smartly dressed.We had a nice glass of white wine and a pint of Guinness witch was poured to perfection. Will definitely be calling in again
Good afternoon, Thank you for taking the time to leave us a fantastic review. It is a pleasure to read your words. I will certainly pass your comments on to our team. We look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
Beautiful hotel with such lovely staff. The lady on reception, Wendy, was so nice. Very professional and exceptionally friendly. Rooms were beautiful and we all had a thoroughly enjoyable stay. Breakfast in the morning was all freshly cooked. Highly recommend.
Good afternoon, Thank you for taking the time to leave us a fantastic review. It is a pleasure to read your words. I will certainly pass your comments on to Wendy and the rest of our team. We look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
I recently stayed in the bold hotel for my daughters 8th birthday and she absolutely loved it , the staff were so good and lovely plus the room was nice , the staff went out their way to ensure my daughter had a good time especially Wendy at reception
Good afternoon, Thank you for taking the time to leave us a fantastic review. It is a pleasure to read your words. I will certainly pass your comments on to Wendy and the rest of our team. We look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
We were pleased with our stay. We came in for a roast & decided to spend the night. All the staff were fantastic which i was impressed by. Everyone was very helpful, professional and friendly. Our room came with a mini fridge, smart tv (Netflix/Prime available if you have accounts) no noise or disturbance from any other guests. The downsides: the shower cubical was quite small/ claustrophobic. The room was very hot at night but there were 2 fans available in our room. Breakfast was nice the only issue was the no alternative milk options (eg Oat) However, all in all we were happy with our stay & would definitely stay again.
Good afternoon, Thank you for taking the time to leave us a fantastic review. It is a pleasure to read your words. I will certainly pass your comments on to our team. We look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
Having booked an early check-in, we arrived at 1 and the room wasn't ready. To be fair we was upgraded. First nights sleep was terrible, woken up through out the night by external air conditioning fans the secondnightwas the same. On closer inspection of the room the following day we found the bedroom and bathroom blinds very dusty ( dirty ), the bathroom door didn't close because frame had moved, there was a floor tile cracked in half where you stand by the sink and above the bathroom door the tiles where coming away from the wall
We came here for the first time and we met a lovely young lady called trinity my grandaughter had been sick on way here and because it was easter sunday the shops was shut for us to get new clothes she was amaxing and sorted out her clothes to be washed she went up and beyound her job then they was a mix up with the hotels but it got sorted and trinity was there again to sort it and brought my grandaughters washing back all done i have never had service like this for ages and would like to say shes a credit to your hotel And hotel rooms was the best
We stayed here for two days from 12 April 2022. On arrival the gentleman at reception was fantastic Nathan was his name. Very quick check in. We were giving room 17. The room was on 3th floor. The room was overlooking lord Street, room very clean, bathroom small and clean, nice big TV on wall, there was a mini fridge in room. Kettle coffee tea, bed was very comfortable. Very nice bar and restaurant as you come into the Bold Hotel. Fantastic staff behind bar And in restaurant. could not do another for us. It was wife birthday on the Wednesday which they were really great brought a cake out and the staff sing happy birthday which my wife Frances was made up with. I did book a table in restaurant for 6.30pm ask for bottle of wine and it was all set up for us thank you. To the amazing staff in bar and restaurant. We will definitely be returning. Thank you. Colin& Frances.
Good afternoon Alan, Thank you for taking the time to leave us a fantastic review. It is a pleasure to read your words. I will certainly pass your comments on to Nathan and the rest of our team. We look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
We booked a Mother's Day meal here as it looked so nice online. Our table was booked for 12.15 but already two of the meals we ordered were not available . We had to wait almost an hour for our food to arrive . I had portobello mushroom burger and it was virtually inedible. It came with an Indian coleslaw which was horrible. My husbands meal was better but certainly nothing special . Very disappointing.
Good Evening Lisa, Firstly I'd like to say how disappointed I am that you did not enjoy your experience. As you can imagine mothers day weekend is a very busy weekend for us and unfortunately with us serving fresh food sometimes we can run out of items. We did how ever explain this to all guests when they arrived. I am very shocked that you thought our mushroom burger was so bad as its one of our most popular vegetarian options on the menu, unfortunately at the time you did not bring any of your issues up with me or one of my members of staff as I would of been more than happy to help! When we did speak after you'd left I did offer for you to come back how ever this was also not accepted by yourself. We hope that in the future you do come back and give us another try so we can show you the 5 star experience that we are so well known for. Kind Regards, The Bold Hotel Team
Fantastic carvery best in Southport very fresh and tasty a bit of luxury in Southport and all the staff are brilliant and extremely polite and very friendly. Really enjoy eating and drinking in the Bold Hotel
Good afternoon Alan, Thank you for taking the time to leave us a fantastic review. It is a pleasure to read your words and look forward to seeing you again in the future! Kind regards Management @ The Bold Hotel
Short stay in this hotel was comfortable although the bathroom was the smallest I've ever experienced being of small stature myself I still found it cramped with not a lot of storage. Breakfast was of limited choice and coffee not great.
Good Afternoon Lindac752, Thank you for taking the time to leave a lovely review. Looking at our booking system, it seems you stayed in a "Cosy Double" maybe next time try a "Deluxe, or even Superior". I'm struggling to understand the Limited choice at breakfast as we have a continental offering and a full menu to choose a cooked breakfast from. Regards Management @ The Bold Hotel
We stayed at the Bold last night and throughly enjoyed the experience. The staff were attentive and so friendly - nothing was too much trouble. The food during our stay has been so good we've not bothered to venture out of the hotel for meals - no need to. Check in was quick and our receptionist Wendy was super informative :) Restaurant and house keeping staff are polite and even under the extreme pressure they are clearly under always took time to greet us and ask if there was anything they could do to make the experience more pleasurable . The room was clean, spacious, well lit and the shower had the best pressure!! The bed - wow - the bed was massive and super comfy too! If I had to mention anything at all negative it would be that there isn't a chair under the vanity in the bedroom so I had to apply my make up stood up - same with drying hair … I could live with that but I know some ladies would find this hindering to the “getting ready” experience. All in all would definitely recommend and we will definitely be returning.
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to Wendy and the rest of our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
Very nice building and decor. Excellent food. Good value for money. Excellent staff trying their very best on their limited numbers. Service terrible. Not the fault of the staff but simply the lack off them. Carvery manned by one person. 25 minutes to serve 5 people. By the time I got back to my table the rest of my group had finished their meals. Very very disappointed.
Good afternoon Dave, Thank you for taking the time to leave a review. Thank you for commenting on the excellent food & staff. I'm sorry you felt the service was terrible, due to the fact there was one chef serving your family on the carvery. I'm sure you can appreciate, all our items on our carvery are cooked fresh to order. Therefore, our guests don't go up straight to the carvery and may have to wait a little while, whilst other tables are served, as we do serve in order. Please don't let this put you of returning. Kind regards, Management at The Bold Hotel
The room was spacious, modern and clean. It was ideal for what we was in Southport for. We could not fault a thing in the room at all. The staff were friendly and helpful. Starting with Wendy on reception who was polite and helpful. We would definitely stay at the bold hotel when we stay in Southport next
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to Wendy and the rest of our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
First time we have stayed here, and wont be the last. Very pleased to be upgraded on arrival, room was spacious and very clean, and all the staff were very helpful. The location is very good too. Thank you Bold
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
Went with family to The Bold Hotel Southport for a Mothers Day Lunch. If you are looking for an amazing function room this is it. Tables decorated beautiful for the occasion - bows on all the chairs Three course lunch all served piping hot and delicious. Then entertainment with Asa Murphy We sung along and danced - an absolutley amazing day. The best we have been to in a long time. Highly recommend and the staff are all on hand to help if need be and beautiful bedrooms if you need to stay over . PERFECT
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
I would highly recommend The Bold hotel, the staff are helpful and pleasant. The rooms are comfortable and looked after. I would like to give special thanks to Wendy on reception, who went above and beyond for myself and my friend during our stay, nothing is too much trouble and always has a smile and a nice word for guests. Also, special thanks to Ben who works the night shift, not only is he very good at his job, a pleasure to be around, but he also knows how to serve a drink the correct way. Thank you Ben and Wendy for making our stay more enjoyable, and thank you to all The Bold staff.
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to Wendy, Ben and the rest of our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
We visited with friends - the rooms were so well presented, clean & comfy. The reception staff were impeccable- so helpful and polite. Wendy & Hannah both fantastic. The bar food was great & bar so clean and comfortable- bar staff also really friendly. Would definitely go again.
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to Wendy, Hannah and the rest of our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
Food is very nice and service was polite and quick. Bit too long of a wait for our table to be ready but the staff were apologetic and that was the only problem the whole evening. Good wine selection which was a nice surprise. Very pleasant evening to relax and price was about right for the experience. Will return
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
I can't recommend a meal and stay here enough! We had the carvery which was absolutely amazing!! Sat outside in the sun trap garden and loved the friendly service so much we stayed! Wendy checked us in and couldn't have been any friendlier, helpful & accommodating Loved our stay here and will definitely be returning
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to Wendy and the rest of our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team.
Another great stay at the bold hotel Southport Excellent staff spot less comfortable rooms with king sized beds in a great location Good food excellent bar with a massive choice of drinks and a great atmosphere
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team.
Had lunch st Bold Hotel. Lord St today Worst meal I've ever had. The carvery meal very disappoimting. Parsnips so hard I could not cut them with the knife The roast potatoes hard and cold. Meat tough and cold. Service awful Never again.
Stayed here many times over the years , we really lol forward to staying here , the staff are great and the hotel is very clean we will be back very soon , good menu choice and. good bar choices . The hotel is isn a great location
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team.
Fantastic day .from start to finish service was absolutely brilliant Lucy our waitress is a credit to you . Told us about what was special for the day checked after each meal how was it.very attentive ,we will go back again and hopefully Lucy will be our waitress again . I would highly recommend The Bold to pop in for food , a big Thank to the chef the Lemon tart was fabulous. Well done to all staff very polite.
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to Lucy and the rest of our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team.
Reception was excellent The food was good Would've stayed longer if I could because the hosting was good I will for sure be back next time mainly for the waitress Would like to get the number of one of the waitresses her name is Ellie……………………..
Good afternoon, Thank you for your wonderful review, I'm a very glad you had a nice time, unfortunately i can't give you Ellies number. See you again in the future. The Bold Hotel
Superb Food. Called in for Lunch and was very impressed. Staff friendly and helpful. We had a Carvery and mmmmmmm deliciously good Wife said it was the best she had ever eaten. Would highly recommend this but the alternatives on the menu looked just as appertising
Good afternoon, Thank you for taking the time to leave us a lovely review, its nice to read you were very impressed. Nice to feel appreciated isn't it. We look forward to seeing you again in the future. Kind regards Kelsie and all the team, at The Bold Hotel
lovely stay in an elegant and inviting hotel. Helpful and attentive staff: nothing too much trouble. Receptionist Wendy was extremely friendly and made us feel very welcome. will definitely return. Worth noting there is no lift although staff willing to assist with luggage.Breakfast and carvery fantastic.
Good afternoon, Thank you for taking the time to leave us a wonderful review, it is wonderful to read you found the hotel inviting and our staff were helpful and attentive. We look forward to seeing you again in the future. Kind regards Kelsie and all the team at The Bold Hotel
Stayed Friday and Saturday. Really nice hotel in a great location. The room was very comfortable well decorated and clean. What made our stay was the staff who were all friendly and helpful Looking forward to another stay !!!
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team.
Had lovely cavery meal very generous portions. Very nice staff served by a lovely young lady called ELLIE. Stayed here several times before is a great place.rooms lovely.breakfast great will definitely visit again.
Beautiful hotel staff lovely, nothing is too much trouble. Great party, relaxing atmosphere , lovely carvery , resonable price drinks, reception very welcoming .would visit again. Thank you all at the Bold hotel.
We had a fabulous stay at The Bold Hotel. The room was beautiful and the food was amazing! All the staff were great in particular Anne at reception was wonderful! We will be definitely returning! Would highly recommend it!
Had a fantastic stay here for 2 nights. The room was amazing, food delicious and staff were lovely, helpful and really made us feel welcome. Aimee and Ellie were the perfect waitresses. Thank you and we can't wait to come back.
Last minute booking for 2 days as a previous place fell through just as I arrived to Southport, I couldn't have landed on my feet any better. Quick and efficient check-in, they couldn't do enough for me. The food is delicious and the service I received throughout was always with a smile, no matter how busy they get! The room was stunning, very clean, although it was spacious which was perfect for me (I had alot of luggage), the room still has that cosy affect with a great view of the front. Very easy-going and perfect location on the main street. Close to bars, restaurants and shops! Thank you for a brilliant last minute stay! Would definitely recommend!
I booked a impromptu night away with my boys ,I chose the The Bold because we'd stayed in the sister hotel last year (lord street) and really enjoyed the food at The Bold and wanted to be in one place with being on my own with children. We wasn't disappointed the staff was super friendly from the off, Joe meeting us at the door and helping us with our luggage, then Anne on reception checking us in. The room was nice all the mod cons. The evening meal was fabulous and Joe once again making a huge effort to make us feel welcome. Breakfast lovely, good service and friendly staff also serving us. All round a lovely little trip to the seaside. Thanks everyone at The Bold, we will be back.
What a fantastic place! An excellent boutique hotel, bar and carvery. Beautiful decor. Fantastic, friendly and helpful staff everywhere. Situated in a great part of southport. We have decided within the first hour we will be returning again soon, for the incredibly attentive staff, great atmosphere and just such a lovely place to stay.
Stayed at the Lord street hotel but had breakfast & evening meal in The Bold hotel there sister hotel I would recommend staying in the bold the food was amazing service amazing Ross the Manager was very helpful and a really lovely man who went out of his way to make our visit really special We've booked for March as was so impressed with the staff & service we received would give 10/10 if I could xx
I have to say our stay at the Bold was fabulous, we literally needed a place to stay to break up our journey between our Kent and Southport return trip though our experience was more akin to a luxury mini-break which was a lovely bonus. The whole team were welcoming and inclusive in the way they Looked after us, we really appreciated our stay.
Very nice experience, Tasty roast, cooked to perfection, Friendly staff, clean tables and toilets Dogs allowed in an area next to the bar, A good selection of drinks and cocktails, We was very happy with the meat and vege of the roast dinner, Will happily visit again
My husband and I celebrated my 70th birthday here at The Bold and enjoyed a fantastic meal. The food was excellent, piping hot, well presented and delicious. We returned the day after for another treat of Afternoon Tea. It was superb! An array of delicious sandwiches and cakes were served to us by the most attentive and friendly staff. Nothing was too much trouble. We will definitely return soon to sample the mouthwatering carvery and hospitality. 10 out of 10!
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to our team. We're so pleased we got to be apart of your 70th Birthday celebrations! It is great to hear you enjoyed your time here with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
What an amazing place! Clean, tidy and the staff can't do enough for you. Nothing is too much trouble just wish we had booked for longer. We would highly recommend this hotel and are already looking forward to our next visit
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to our team. It is great to hear you enjoyed your stay with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
Mum and I thoroughly enjoyed our rustic afternoon tea, there were plenty of sandwiches (plain sandwiches at our request) and lots of delicious sweet treats with a nice cup of coffee. The ambiance was lovely and Ellie was attentive, polite, pleasant and an asset to the team. We would certainly be visiting again.
The Bold Hotel is perfect if you want a hotel which pretty much ticks every box; with a great Bar, fab food, comfort of rooms, good location but above all, they have the most genuinely amiable and helpful hotel staff who were attentive at all times. Excellent value for money too.
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to our team. It is great to hear you enjoyed your stay with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
Staff very welcoming friendly and attentive as well as attractive haha! The room was so clean and luxurious with a beautiful view of Lord Street, just a little on the noisy side at night but guess that's just what to expect on a main street with many bars etc to choose from. Breakfast delicious and very generous portions. Overall a very nice stay!
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to our team. It is great to hear you enjoyed your stay with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
Booked one night at the Bold with other members of my family, enjoyed it so much we stayed an extra night everything you could possibly want from an Hotel, lovely staff, great food, comfy beds and everything immaculate , the receptionist Anne was so lovely and helpful thank you everyone at the Bold for a wonderful break
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Anne and the rest of our team. It is great to hear you enjoyed your stay with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
Stayed overnight for the first time in Southport. We made a wise choice in selecting The Bold hotel which lived up to expectations. Warm reception from start to finish. All staff from reception when booking in and out to the restaurant were very polite and attentive. We ate dinner and breakfast in the hotel. The food was freshly cooked, hot ,tasty and plentiful. Which is difficult in its self in satisfying everyone's taste. The plates were going back to the kitchen empty. We could not fault the cleanliness or the comfort of the bedrooms. We slept really well. Now looking forward to our next visit
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to our team. It is great to hear you enjoyed your stay with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
We had a really nice two days at the hotel, not stayed here before and was pleasantly surprised. Decor in the room was very tasteful and although the room was ‘Cosy' it had everything we needed including a fridge we could not ask for more. During the evening we decided to try out the restaurant downstairs. Food was beautiful and service was good. Breakfast served in the restaurant below and was excellent. Full English was a good size. Special mention to Lynton, who was so professional and very polite. He was very helpful and served us both days at breakfast. Anne on the hotel reception was a lovely lady and also very helpful. We look forward to our next stay here.
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Lynton, Anne and the rest of our team. It is great to hear you enjoyed your stay with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
I had high expectations for this hotel due to the fabulous reviews, and a rating of superb on booking. Com. Me and my partner came for his birthday, I always research hotels before I stay. I could see the main problem was parking, so I was expecting to have to park of site. When we arrive there was one space left but a car had parked over two spaces, I rang the hotel to explain only to be told the car was one of the directors of the hotel, I was not happy with that at all, when we checked in excuses were in abundance. When we entered the room it was freezing, it had been snowing, when I checked the radiator it was off? The throw had questionable stains all over it and had seen better days. I also questioned the room as we had booked a superior double. The room was very small, so I can't imagine what a cosy double looked like? We decided to not complain at this point because the attitude of the staff was not the best when we checked in, we just wanted to enjoy my partners birthday. We went downstairs to the pub, a bit overpriced, but could not fault the staff. The next morning I woke up started to get ready I noticed while having a wash there was toothpaste all over the toothbrush pot, I never use them good job because when I looked in it it was full of gunge, not very covid secure! I then noticed a cup on the side of the dressing table it had half a cup of tea in it, I know it wasn't ours because we only drink coffee, I checked our cups they were still clean and untouched. On realising some one had been in our room after we had checked in and had the complacency to leave a half drunk cuppa in my room, with covid about I was fuming. I went straight to reception to complain only to be told, ''oh it was only me'' by a maintenance man. Well that's OK then!! I also showed them the toothbrush holder full of other people's toothbrush juice, all I got was OH WELL, everyone's standards are different REALLY! I felt like they just thought I wanted an upgrade. My partner also complained when we went down for breakfast this is when we spoke to Ann, she was helpful and did offer an upgrade which we refused as did not want to have to move everything. They did give us a complimentary breakfast instead. In the Sunday morning there was a very unpleasant smell of sewerage in the bathroom we were glad to be leaving. Oh just to add insult to injury one of the cleaners had a choice word to call me as I passed by. I just feel our complaints were not taken seriously and if you read most the reviews on here if you do leave a negative review you get a sarcastic comment. You need to listen to all your customers !
Firstly, I would like to say how disappointed we are that you did not enjoy your stay at our hotel, we do thank you for taking the time to write this review and will try to address all the issues you have raised, I apologize that this may be quite a lengthy response, however I do feel that all your comments should be responded to. Parking, yes, we do have limited spaces within our car park, (this is always explained on the courtesy call prior to arrival), but are fortunate to have alternative parking around our hotel, that our guests can take advantage of, so doesn't tend to cause us or our guests any problems. You have mentioned about a particular car on the first evening was taking up two spaces, we did try to explain to you, that this was a courtesy car that had been dropped off by a transporter, yes for the use of the director, who was in a meeting that couldn't be disturbed and that at this stage the director wouldn't have been aware that the car was taking up two spaces, this was not an excuse, it was fact, we directed to a car park 100 yards from the hotel in which you parked with no problem. On entering the room, you advised it was ‘freezing', with all our rooms, they all have individual radiator thermostats to enable our customers to control their own room temperatures to their own individual requirements. You mention that there were stains on the throw and that it had seen better days, we replace our throws every 6 months or earlier if required and are regularly cleaned, although if you say there were stains, we do apologize and will certainly look into this further along with the glass in the bathroom as we agree this is not acceptable. Moving on to the half cup of tea. When you went to reception to complain, our maintenance man happened to be present, he took full responsibility for this. On doing his daily room checks (I would like to say that this was before any check ins so whilst the rooms were empty) had taken his drink with him, he had mistakenly left it in one of the rooms, but unfortunately due to amount of rooms he had checked, was unable to remember which room he left it in, again agreed unacceptable, but this was a genuine mistake and he apologized profusely, the apology was heard by various members of staff within the office behind reception at the time. In respect of you booking a superior room, I would ask you to recheck your booking, as you actually booked a deluxe room and complained to our reception team on reading our reviews, we seem to give upgrades to people, so why hadn't we provided yourselves with an upgrade free of charge. Where possible we will always upgrade our guests where we can, but this is not guaranteed. Unfortunately, on the evening you arrived we were not able to do this as we didn't have any available, although as mentioned in your review, the following morning we were in the position where we could upgrade your room, but you refused. Although I am pleased that you both chose to accept a complimentary breakfast as a way of an apology for the other issues already raised. The following morning you have mentioned the smell of sewerage, I am disappointed that this wasn't mentioned to any members of staff at any time of your stay. This is not anything that has ever been raised before and on checking the room and bathroom have not been able to come up with anything. You mentioned that you chose our hotel through recommendation from your ‘boss' and the reviews we have already received. You even went on to say they must all be ‘fake', I'm sorry so was the recommendation from your ‘boss' also fake'? I'm sorry to have to say this and you might say this is a ‘sarcastic comment', but we feel that we should be able to also defend ourselves where required. I can assure you that all complaints are taken seriously, hence why we answer every review we receive. We welcome all reviews, whether positive or negative as this helps us to learn and improve. We do however feel that when comments that are raised are not justified, we should be able to respond to them in a truthful and honest way. Regards, All the team
Excellent New Year's Eve Gala dinner with The Jersey Boys. Staff, food and service all excellent. Can't recommend enough! A wonderful evening. The staff really are brilliant and they smiled all night. They clearly enjoy working there Well done to all!
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to our team. It is great to hear you enjoyed your evening with us! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
Visited the Bold on a Sunday afternoon. Decided to have the carvery. Good choice of meats and can particularly recommend the roast beef which was perfectly cooked stll pink and tender. Excellent choice of vegetables including dauphinoise potatoes, roast parsnips, peas, carrots, broccoli to name but a few! Service was excellent with lovely waitress Charlotte and Ellie. Will definately return
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Charlotte, Ellie and the rest of our team. It is great to hear you enjoyed your Sunday lunch and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
Just back from a lovely couple of days stay at The Bold,lovely room on the front,although if you want a quieter room,stay at the back of the hotel,busy road and music was on quite late with the odd couples argument outside thrown in LOL,the staff couldn't have been more helpful and a big shout out for Louis in the bar,restaurant,what a lovely happy,smiley girl,nothing was too Much trouble for her,food was gorgeous as well and close to everything,a return visit is on the cards.
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Lois and the rest of our team! It is great to hear you were so well looked after! We look forward to seeing you again soon! Kind Regards, The Bold Hotel Team
Absolutely fantastic new years eve party ,the staff are so professional and really friendly the food was delicious and the Jersey Boys were so good they got everyone up on their feet dancing definitely be coming back soon
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to our team. It is great to hear you enjoyed your evening with us! We look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
We have just returned from the New Years Eve Jersey Boys Tribute Act function which was fabulous! Excellent food, excellent efficient service, great bar staff, fabulous entertainment! I would highly recommend and will definitely book again for next year, plus, after attending tonight will be booking in again for their other tribute nights! Well done and Thank you to all the wonderful staff x
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to our team. It is great to hear you were so well looked after. It's great to hear you will be returning for our future tribute nights! We definitely look forward to welcoming you back again in the future! Kind Regards, The Bold Hotel Team
As first time visitors to Southport we were very pleased with the Bold hotel. it is ideally located on the main street and within easy walking distance of the local attractions including the promenade.. The staff were first-class, friendly and helpful and the hotel itself is really nice with good sized rooms and very clean and well decorated.
Good afternoon, Thank you for taking the time to leave us a wonderful review. My favourite part being 'staff were first-class' - I certainly agree! I will ensure I pass your comments on to our team. It is great to hear you were so well looked after and enjoyed all aspects of your stay. We look forward to seeing you again in the future! Kind Regards, The Bold Hotel Team
We had a family gathering here for nine people. All the rooms were spotless and the beds very comfortable. An excellent choice on the breakfast menu and the food was served quickly by really attentive staff. A great hotel to stay in. Highly recommend it. There's also a car park minutes away which charges £3 for all day parking. We paid £6 leaving the car overnight then spending the following day in the town.
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to our team. It is great to hear you were all so well looked after. We look forward to seeing you again in the future! Kind Regards, The Bold Hotel Team
We had eight family members staying overnight at the Bold Hotel for a pre-Christmas get together. Rooms were first class, good breakfast and friendly, cheerful staff. Would highly recommend the Bold Hotel.
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to our team. It is great to hear you were all so well looked after. We look forward to seeing you again in the future! Kind Regards, The Bold Hotel Team
Stayed a few days with friends as a break before Xmas Really impressed with this hotel Beautifully decorated throughout with great staff in all departments The bedrooms are lovely with everything you'd expect We had a very slight problem in the room but was quickly and professionally dealt with by Anne in reception within minutes of speaking to her Bar staff friendly and Sonia who cleaned our room was lovely The breakfasts are excellent with a good choice of hot and cold food We had the carvery in the evening which was really good too Would definitely recommend The Bold if staying in Southport
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to my team especially, Anne and Sonia. It is great to hear you were so well looked after! We look forward to seeing you again in the future! Kind Regards, The Bold Hotel Team
Stay here all the time and joe who works the night shifts is amazing he has a laugh with us every time and makes us feel so welcome! Also Wendy on reception your staff are fabulous thankyou! Rooms are always immaculate :)
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Joe, Wendy and the rest of our team. It is great to hear you are always so well looked after! We look forward to seeing you again in the future! Kind regards, The Bold Hotel Team.
Checked in with a lovely warm welcome with Wendy on reception . We received a complimentary upgrade also which was very nice . The staff are really friendly and the Bold Hotel is probably one of the best hotels in Southport. The Bold itself has memorabilia of Red Rum and other famous horses and races . Lovely and clean also . Highly recommend.
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Wendy and the rest of our team. It is great to hear you were so well looked after! We look forward to seeing you again in the future! Kind regards, The Bold Hotel Team.
Finished the night off with a few drinks at the bold. Our all time favourite place. So relaxed and peaceful. Staff are always helpful offering new drinks haven't had before. Lovely Christmas decorations very welcoming the Christmas spirit
This hotel exceeded all my expectations I loved every moment of my stay and will definitely return there. The staff were caring and efficient. It was beautifully decorated for Christmas. The location is great. The food was also very good I really loved my stay
Good Afternoon, Thank you for taking the time to leave us a wonderful review. I will pass your comments on to the team. We look forward to seeing you again in the future, All the team at The Bold Hotel
Our room change due to poor standard of the first room was obviously not communicated with other staff as another guest entered our room! We were only staying one night but were disturbed by housekeeping in the morning over an hour before check out! The room was nice and clean however the blinds were broken, did not close properly, the tv aerial had issues and the water pressure of the shower was appalling. The shower head did not fit in the holder also, it was just hung over the temperature control.
Good Afternoon, Thank you for taking the time to leave us a wonderful review. I will pass your comments on to the team. We look forward to seeing you again in the future, All the team at The Bold Hotel
We always call in here to have a drink and a catch up with friends. The staff are very friendly and are always helpful. We decided to eat here the food was excellent. We had fish and chips, gammon and I had a a sandwich from the carvery which we all enjoyed.
Good Afternoon, Thank you for taking the time to leave us a wonderful review. I will pass your comments on to the team. We look forward to seeing you again in the future, All the team at The Bold Hotel
I contacted the hotel late on a Saturday evening as the hotel I was staying in for work had no hot water. Thankfully they had one room left and Wendy couldn't have been more helpful. She was so warm and friendly when I arrived, and the room was absolutely beautiful. Shame I was only there for one night. Wouldn't hesitate to book again! Thank you Wendy.
Good Afternoon, Thank you for taking the time to leave us a wonderful review. I will pass your comments on to the team. We look forward to seeing you again in the future, All the team at The Bold Hotel
Called in for a carvery at dinner time twelve o'clock today and the food was disgusting obviously left overs from Sunday night food stale not fresh and cold. Supposed to be roast potatoes hard as rocks meat totally dried up. The quality of a meal should be freshly cooked everytime before it is put onto the pass and more so if it is at twelve o'clock sitting. We have been before but we will.never go again.
Good Afternoon, Thank you for taking the time to leave us a review. I will pass your comments on to the team. I can only disagree with your comments I'm afraid as everything we do IS cooked fresh to order. All the team at The Bold Hotel
We had a meal in the bar, the place looks good but the food was a let down. It was only pub food to be honest but restaurant prices. The staff didn't seem to be trained not giving us cutlery or condiments. The night was also disappointing due to a group on the next table shouting to each other spoiling the atmosphere for everyone in the area. The staff played Happy birthday for one of the group far too loud. Maybe it was to compete with the noise they were already making. Not for us!
Great location on main street, great staff, every where was spotless, good service. Nice breakfast . Nice room comfy bed. Free wi fi. Week stocked bar All staff nice and helpful, car park for a few cars, or can get a discount on other if theirs is full. What more do you want
My room was upgraded on arrival the room was stunning and very clear with all you would need for the stay. The only thing missing was a bottle of water. The reception staff were very friendly and accommodating, service was excellent. Food a very good choice and service was excellent. Breakfast again great choice and the service was excellent. Would not hesitate to stay here again
Our room was immaculate, all modern,clean,fantastic breakfast, smiley happy staff. Pub downstairs was lively, but didn't effect any noise in our room. Everybody was asking if we needed anything and always happy. Definitely stay again soon. Carpark is small,but loads of parking areas behind Hotel,so no problem
We had stayed at The Bold some years ago and enjoyed it then, but it has now been refurbished and what a great job they have done. As all the reviews state the staff are amazing. From Reception to whoever, no one can offer a better service. So friendly and efficient. If I am honest I had gone off going to restaurants and hotels this past year as I found there was no pleasure with certain attitudes. So this has put my faith back. Which is a good thing. We were very pleased to be upgraded and the room was outstanding. A lovely bathroom and such a great bedroom. I asked for high floor and quiet location and they obviously went out of their way to consider my request as it was certainly everything we wanted. The food at The Bold is excellent and the atmosphere in the bar and restaurant is the best. We were visiting friends and relations for a few days and staying at The Bold certainly made our visit. To be Very Highly Recommended. One last thing, we were sent an email that suggested we could check in on line the night before we travelled. I thought this was very good as when we arrived there was no form filling etc. Great organising.
Good afternoon, Thank you so much for taking the time to leave us a fantastic review. My favourite part is: As all the reviews state the staff are amazing. From Reception to whoever, no one can offer a better service. So friendly and efficient. If I am honest I had gone off going to restaurants and hotels this past year as I found there was no pleasure with certain attitudes. So this has put my faith back. Which is a good thing. My team work very hard and our main goal is always to make people feel so welcome, so this is greatly appreciated to see it noticed. We look forward to seeing you again in the future! All the team x
Ive always liked it here, always full of character. The cavery is very gd. Lovely restaurant and bar. Staff friendly. Lovely outside area in summer. Wil be back again soon, and we come all the way from wigan, for the nice food. Everything very clean too.
We stayed at the bold hotel for a family birthday the staff here are fantastic the room was very modern & clean would highly recommend this hotel check in was smooth & the staff went out there way to make sure we was enjoying ourselves & everything was OK.
After all the lockdowns, we finally got to have our Ladies Night @ The Bold Hotel, we weren't disappointed from start to finish, Jeanette organised everything for us even accommodated Vegetarians etc… for our meals. Our night went with a Bang absolutely loved it , the tables set , the service was amazing. Can't thank everyone enough for accommodating us all & there was 94 of us. We will definitely be booking another one again , so thank you again from the bottom of my heart .
Just food and a full house of carveries. Standard price (at weekends) £12 and Small/OAP for £10 (naively I thought OAP was a cheaper price for "standard"). Still with Covid around us it was a trip to the carvery where someone else serves you behind perspex screens. Choice of 3 meats and around 8-10 vegetables. All well cooked though the server struggled with the smallish plates. Anybody who wanted sprouts got just 2 of them!! Tasted good and the staff and venue were both very good. Served Moretti so already a good start. Had been recommended to come here and I can recommend too. Plenty of non-carvery options too typically between £10 and £17. Limited on-site parking.
Friendly staff great food with wide and varied menu alongside carvery option. Nice clean room just the job for our one night stay. Modern shower nice toiletries and central location ideal for the beach and other amenities. Reasonably priced.
Fantastic hotel in Southport. This was not my first visit and it won't be my last. The hotel rooms are modern , clean and have everything you need. The breakfast was excellent with a large selection to choose from. My evening meal was very good I had a Carvery but they do also have a lengthy selection of other meals. What really stands out are the staff. So friendly and helpful. I certainly will be back.
we had our small intimate wedding meal at the bold 2 weeks ago, following our wedding ceremony at Southport Town Hall. The staff at the bold were absolutely brilliant. The service was first class, the food was outstanding. We booked two rooms, accommodation was very good, very comfortable rooms. The breakfast was extremely good and the man waiting on at breakfast was very attentive. The bold is our go to place when visiting southport and it has never disappointed us ! Thank you to all the staff for looking after us on our special day.
A group of us visited The Bold Hotel on Sunday 31st October for the Sunday Carvery. I have visited this hotel on several occasions.All staff were very attentive and friendly.The only bad thing I have to say is that the food was only lukewarm everything else was lovely. I would definitely come again.
My husband and I were without water in our home and needed a quick night away. We had stayed previously at The Bold and loved it and thought, that's the place to go! I'm a travel agent and somehow had booked the wrong hotel and booked The Lord Street Hotel instead of the Bold. When we arrived at the Bold, Wendy was so very kind and advised that we were actually booked across the street! We would have been OK to go across the street but told her how much we loved The Bold so she was able to switch our stay for us and give us a lovely room. That is what customer service is all about. Kind, helpful and definitely a lifesaver after a few days without water!! Thank you Wendy and the lovely staff at The Bold! I'm from the US and when family comes to stay, there will be no other place for them but The Bold!
Good afternoon, Thank you so much for taking the time to leave us a wonderful review. Its always a pleasure. Take care and hopefully we shall see you soon, Kelsie B and all the team x
We wanted a Central Southport hotel, close to the station in case we needed to go into Liverpool. The room was comfortable and the fittings modern, unlike some older hotels in Southport where not all the rooms have shaver points, with good quality ingredients in the breakfast offering and a pleasant restaurant menu also available.
Good afternoon, Thank you so much for taking the time to leave us a wonderful review. Its always a pleasure. Take care and hopefully we shall see you soon, Kelsie B and all the team x
Lovely welcome from check in staff, very modern,contemporary,comfortable room, good food and great location for shops, bars and lake for nice walks. Polite and cheerful staff. Brilliant place to stay.
Went to the hotel for a sunday lunch medium size carvery at £12 per head was very disappointed the veg were so hard you couldn't get your fork into and the gravy was like wall paper paste also cold plates so will not be returning.
We had a lovely lunch at The Bold Hotel for my Dad's birthday. The service was excellent throughout and the food was perfect. Nothing was too much trouble and every request was met with a smile (we have a baby). Special mention of Jack who picked up it was my Dad's birthday and surprised us all with a cake and sparkler. This meant so much to him, we have recently had some bad news about his health and it was lovely to see him happy. Well done to the team. We will be back soon x
Good afternoon, Thank you so much for taking the time to leave us a lovely review. It was a absolute pleasure, i love the photo! See you again in the future, Kind regards Kelsie Buck
Well situated and very clean modern hotel. Bedroom was immaculate and spacious enough. Staff from start to finish were helpful welcoming and attentive. A very happy atmosphere and we were well looked after during our visit. Breakfast and dinner were good with an extensive menu to choose from. Great value for money and definitely a place all of us would return to again.
Good morning, Thank you for taking the time to leave us a wonderful review. It really is appreciated and we look forward to seeing you again in the near future, hopefully Christmas! Kind regards, Kelsie Buck and all the team x
We are regulars at the Bold, usually for drinks. But decided to try out the carvery for Sunday lunch and take our family. We weren't disappointed. A choice of 3 meats and several different delicious vegetables and 3 kind of potatoes. Yorkshire puddings were the size of saucers and the whole meal was absolutely delicious. A choice of 3 different size plates and definitely worth the price of the meal. Staff at the Bold have always been polite and helpful and todays visit was no different. Special mentions to Chloe and Ross who were attentive and very pleasant!
Good morning, Thank you for taking the time to leave us a wonderful review. It really is appreciated and we look forward to seeing you again in the near future, hopefully Christmas! Kind regards, Kelsie Buck and all the team x
such an amazing night for our engagement party the staff made it look absolutely amazing food was gorgeous and the staff could not do enough especially kelsie who put so much effort in to making the room look amazing howard was amazing also food was fantastic thankyou so much
Good afternoon, Thank you so much for taking the time to leave us a review. It was a pleasure and we look forward to seeing you again in the future! Kind regards Kelsie Buck
Went here for drinks and ended up coming back for a meal. It's a great modern restaurant, helpful and friendly staff and the food was great, infact we came back the following day for breakfast which again was a pleasant experience. Also dog friendly which is perfect for our little daschund! If we ever visit southport again we will return and even stay in their hotel as I can only assume this would also be great!
Good afternoon, Thank you so much for taking the time to leave us a review. It was a pleasure and we look forward to seeing you again in the future! Kind regards Kelsie Buck
Fantastic hotel great location food and cocktails amazing Anne and Megan made us very welcome we will be back again hotel very clean and tidy comfy seating inside and out we had a great 5 day's stay with friends
Thank you for taking your time to leave us a review! We look forward to seeing you again in the future, hopefully Christmas! Kind regards Kelsie Buck
We were welcomed to the hotel by Anne and Louise the friendly receptionist's Location of hotel was excellent, on Lord street ,short walk to pier and attractions, Room was clean and tidy and bed was very comfortable, room would benefit with air conditioning as it was facing the sun and got quite warm throughout the day . Hotel had a bar/restaurant which was available to non residents, food was very good and no shortage of it, only problem we had was that the constant music was a bit loud. Car park is very limited but we were told that the hotel had an agreement to use another car park close by. All staff were very friendly and helpful, all in all a very good 2 day break.
Good evening John, Thank you for taking the time to leave us a review. We look forward to seeing you again in the future! Kind regards Kelsie Buck
Very good stay hotel well decorated and very clean. Food well presented and tasty. Staff friendly and accomadating. Would recommend and would return in future. Had a really lovely break to celebrate our anniversary.
Good evening! Thank you for taking the time to leave us a review! It is appreciated and I am very happy you enjoyed your anniversary! Kind regards Kelsie Buck
We had booked a meal for 56 people in the banqueting suite. The staff couldn't have looked after us any better, from my initial enquiry to the evening of the event. The room was beautifully presented and the service was very slick and professional. Most of all, the meals were of the highest quality enjoyed by everyone. It goes without saying that we would recommend The Bold without hesitation. Thank you to everyone for making our evening so enjoyable.
Good Evening Paul, Thank you so much for doing us a review. It was a pleasure to run your event with my colleague Lois and the rest of the team. You and your guests were absolutely wonderful, which makes it enjoyable for us also! We hope you return next year and we look forward to seeing you again! Take care, All of us here at The Bold Hotel! Kelsie & Lois
Had a two night stay in the superior king room. Excellent room. Lovely large room well furnished with en suite. Everything was clean, tidy and well presented. Lovely soft towels along with dressing gowns. Breakfast was a choice of continental, full English or both and was tasty and plentiful. The hotel in general is a well presented building with a well stocked bar. Staff were always welcoming and friendly. Parking at the hotel is limited to a small number of spaces. We arrived early in the day and didn't have trouble getting a space. All in all, we had a great stay and enjoyed ot very much.
Top notch! That's what we like to see! I am extremely glad you enjoyed your stay here with us! We look forward to seeing you again in the future, Kind regards, Kelsie Buck
Stayed at The Bold last weekend with group of friends. The room was lovely and clean, the staff were so helpful and the food was delicious. The reception staff were excellent and so friendly too. Love this hotel, the drinks are not extortionate prices and there's a real buzz to the place. Lovely seating area outside and a great place to people watch. We will be back!
Hello Cazpalms, Thank you for taking the time to leave us a 5 star review. It really means a lot to us! I like your comments "There's a real buzz!" We look forward to seeing you again in the future! Take care, Kelsie Buck
We took breakfast here from the Lord Street Hotel opposite. Full breakfast was included in our room rate. The two establishments are sister hotels. We were very impressed by all the staff we met on both mornings we ate there, This is a young team who are courteous and professional and look very happy at their work. What clean loos too! Fabulous. We had croissants from the buffet and full English on day one and on the second day my husband had a breakfast barm and I had poached eggs with avocado and tomatoes on bloomer. It was all tasty, delicious and very well served. My poached egg dish was the favourite. The dining room is bright and clean and has a racing theme. We would certainly return. Thanks to the team and sorry for being unable to name names.
Good Evening Lottie! Thank you for such a wonderful review! I love a good actual read! My favourite bit must be "We were very impressed by all the staff we met on both mornings we ate there, This is a young team who are courteous and professional and look very happy at their work." This will make everyone's day! As you can imagine, there's a lot of critics these days. We hope you return in the future and we look forward to it! Take care, Kelsie Buck
This review is difficult to write as there was a mix of experiences during our stay. Some staff were absolutely excellent and were brilliant in their approach, particularly the hotel reception staff, the senior restaurant staff and some of the younger waiting staff, but other staff, possibly new to the team lacked detail. They were not fulfilling orders, were not looking out for people trying to catch their attention, and most importantly not up-selling. We could have easily bought more drinks if there had been that attention and I didn't hear them offer sweets to anyone. How much money is that lost overall? The room was well decorated and bed very comfy with great pillows. Again some details lacking, like our room still had the previous occupants' dressing gowns in them that had been used, a shelf missing in the wardrobe area meaning lost hanging space, and a lack of explanation on how to actually get the bathroom mirror on. The room.and general decor of the hotel was lovely overall. The breakfast was delicious but the evening food did not match the standard at all. It was mediocre at best. Poor and unimaginative vegetarian options. It was suffice but completely and utterly forgettable, as were the puddings. Overall the price is too high for the quality. Great potential but details lacking and they need to sort their daytime and evening service out both in terms of training newer staff and getting the quality of food improved.
Good afternoon, Thank you for taking the time to leave us a review. Sorry to read you felt some negatives. You can imagine, after this year, including the impact of the pandemic, we do have to train new staff. In which we are doing and they are all doing very well. I'm sorry to read you thought we were 'utterly forgettable' and 'unimaginative'. But I do disagree with this. The menu does state that "All dishes are cooked fresh to order, so if there are any dishes you would like to be altered to your vegetarian or vegan requirements please just ask'. I hope you give us another try and we look forward to seeing you again in the future. Kind regards Kelsie Buck
In three days at this hotel and paying over £500 for the privilege I would expect to have first class food and service. This is as far from the expectations as you can get. Food was not fresh and on one occasion it was not cooked thoroughly. Completely spoilt what should have been a celebration weekend,
Just returned from a much needed night away and our first stay at The Bold. The location is excellent. The Team were friendly and welcoming. Lovely atmosphere with the outdoor seating area. Our room was comfortable and clean Bed was really comfy and we slept well. Overall we had a lovely stay and would definitely return at a future date.
When my wife and I entered the Bold Hotel Restaurant, Bold Street, Southport last week, we did so as a Christian couple who do not frequent public bars, but were curious as to whether or not we could find a good meal there, so we ventured to the door. Immediately, we were met by a young, neatly dressed Floor Manager called Joe, who very politely addressed us and offered to show us the restaurant section of the Bold Hotel. The section we entered, was spotlessly clean, and divorced just enough from the long main bar of the establishment to allow us - two seniors - to check out the menu, and see if we wished to eat there. The young professional was extremely courteous and well mannered, as he sat us down in a quiet corner and explained in detail the menu available for that evening. We were delighted to discover that there was in fact a very appetising Carvery Meal on the menu: turkey, Ham, and beef; roast and mash potatoes, a choice of vegetables, and the most savoury tasting gravies on offer. With the young man's polite and courteous skills, plus what was on offer, we just could not resist having a meal there. Needless to say, we enjoyed the good food, served in a most comfortable atmosphere (goodly oldie music from the 60s and 70s) so much - the we booked a the same table for the following evening meal, and enjoyed another terrific dinner and the best of professional, friendly, company staff. General Manager Kelsie, waiters Jack, Linton, and Chole - were most attentive before, during, and after the meals. A wonderful dessert of Strawberry pie and ice cream topped off the beautiful dinning experience for us, and made us so welcome there at the Bold Hotel Restaurant in Lord Street, Southport. A BIG THANK YOU, to Joe, Kelsie, Jack, Linton and Chloe, for making this staycation couple to tourists feel so very welcome there in Southport. Well done! Senior TripAdvisor Reviewer 'Fatherandhusband'
Good afternoon, What can I say? THANK YOU!? It is so nice to read a review like this. You have literally reviewed everything! I will make sure all my team reads your review as it will certainly make their day. My team said it was a pleasure to have you with us and we definitely look forward to you returning in the future. Kind regards Kelsie Buck
Booked for a one night stay after visiting family in the area. Wendy was the friendly face behind reception and immediately made us feel welcome. She directed us to local car parking that was secure and at a good price as there is limited on site parking. Room was comfortable with everything we needed and a nice bathroom, although water pressure was a bit low! Excellent breakfast choice served by efficient friendly staff. Will definitely stay again.
Good afternoon, Thank you for taking the time to leave us a wonderful review. Wendy is a real asset to my team. We look forward to seeing you again in the near future! Regards Kelsie Buck
Had a carvery but not that nice if I'm totally honest,meat was quite tough (the beef and ham) price was reasonable but the same can't be said about the desserts way over priced for what you get. The staff were really nice
Good afternoon OkieDokie1, I'm sorry to hear, you thought it was 'ok'. I am happy to hear you thought the staff were really nice. We have very good feedback towards our Carvery, so I will look into this for you. Kind regards Kelsie Buck
Perfect stay at the perfect hotel. Staff were excellent throughout, from reception to restaurant nothing was ever too much to ask. Even on a week night it was clear the welcoming atmosphere would be more than suited for families, as it would a getaway with friends. Will definitely be returning!
Went for a run to Southport stopped for lunch lovely looking hotel inside & out greeted as soon as we sat down took our drink order. Brought menu & left us to chose 2 of us chose the carvery & one had Fish finger sandwich. I had small carvery but still a very generous portion of my chosen veg. All our meals were delicious & service was excellent provided by Chloe. Would recommend on service & food x
We stayed at the The Lord Street Hotel had breakfast here absolutely lovely with lots of tea and coffee. I did mention like my tea, breakfast bit warmer got all sorted. Staff could not do enough for us. Would like to say to Lucy your manners and personality is fab. Lynton your so friendly and Carlos and other staff. Hope the staff I have mention gets recognition. See you all next year.
We have eaten in the Bold for Friday lunch, and what a wonderful experience. We chose the carvery which was delicious and plentiful, excellent value for money! We were served by Grace. Nothing was too much trouble; she was polite and attentive and a crefit to the hotel. We will definitely be returning, thank you.
We came over for a carvery after hearing great reviews from friends. We where not disappointed! A special mention to Ella and of course the Chef who cooked delightful food. The food and drink came on time and an excellent meal out!
We visited here for a meal on a weekday afternoon. We sat outside and ordered drinks and food. Waiting staff were quick enough to take payment for the food but that was the only thing they were in a rush for. Food was nice enough, but for a hotel which is trying to position itself as a higher end option in Southport (and charges accordingly) it lets itself down in a few really basic areas which is a real shame. Food was delivered to table and was warm but not hot…. There was no cutlery - waited a good few minutes for the cutlery to arrive after we asked for it during which time food was now luke warm. Asked for vinegar and sauces and it didn't come until we asked again and waited for another few minutes. Side orders were missed off the order for some reason… by the time someone came back from checking where they were we had virtually finished our meals. ‘Large' fish and chips was not large… I'd hate to see the normal portion. I hate moaning and don't normally leave negative reviews but stuff like this really ruins eating out for me and I hope some simple changes can be put in place by the management to rectify these issues. Maybe it was an off day(?) either way we won't be rushing back anytime soon.
Good evening Calvin, Thank you for taking the time to leave your feedback. I will certainly address this with the team and discuss your comments. I do have to agree with you, maybe it was an off day, as I promise you, we push to be nothing but the best. If you would like to discuss this further with myself, please email me [email protected]. Kind Regards Kelsie Buck
Just had meal at this hotel meal great but got cheese board couple of pieces of cheese and some crackers and couple of slices of bread cost £25 totally not worth it must have cost £5 if that disgraceful
Good evening, Thank you for leaving a review. You said you had a Great meal, which is brilliant to hear! I have looked through your bill on our system and spoken to your waitress and it seems, you were charged for a Cheese platter, but received a individual cheese board, (Dessert for one). I can only apologise, this is definitely a genuine and your waitress can only apologise. I'm guessing you only noticed once you returned home on your bill. Can you please email me your contact number, so I can give you a call direct. [email protected] Kind regards Kelsie Buck
Beautiful rooms that have been refurbished, and were spotless, hotel staff were amazing and attentive to all our needs and requirements, evening food was excellent and good value, breakfast was included and choice and variety was very good. Possibly only complaint was noise from Pub across the road, however, our room was directly opposite, and this died down around 2330 hours. Reception staff were lovely, and helpful
Good evening, Thank you for taking the time to leave your review. I'm glad to see your happy to return. It is very nice to read your comments after such a tough year for the whole world, its great to hear, its "The simple things in life, done beautifully!" We look forward to seeing you again in the future and if your only flaw was the noise from a bar across the road, we must be doing something right! :) Kind Regards Kelsie Buck
The first impression of the Bold is the staff, without exception they were all genuinely friendly and efficient. We opted for the Sunday Roast. We went for the small option, it was amazing and I don't think they could have fitted anymore on the plate if they had tried. The generous portion of Beef was the finest piece of Beef I have ever had. This place is a gem, staff, food and ambiance. Not to mention exceptional value.
Had a fabulous 3 night stay at the Bold hotel. The staff were very friendly and helpful. Louise on hotel reception was so knowledgeable and helpful, she went and stood in a car parking space in the rain, enabling me to retrieve my car from a disc zone. She then carried our bags to our room. Breakfast was great, a varied menu with extensive choice. We ate in the hotel every night, staff were so helpful and ensured you had drinks and what you needed at your table. Food was very good and a great menu. Will definitely be back for another stay
Good evening, Thank you for taking your time to write such a positive review, its a pleasure to hear you will be back! As a team we always aim to go above and beyond to ensure our guests have the best experience they can possible have. After a challenging few years for the industry, it's very rewarding to read your 5* review. We are looking forward to seeing you return in the future, maybe even Christmas! Kind regards Kelsie Buck
Lovely hotel had carvery very good value great service .Definitely go back service was excellent. Staff freindly helpfull you can sit our side to eat Great menue lots of choice have a children's menue very clean Great choice of drinks well priced
Dear 838josephineo Thank you for your recent visit, I am pleased you will definitely return and that you found the service excellent, and the staff friendly and helpful, also the carvery good value. We look forward to welcoming you back again very soon, thank you. Kind Regards The Bold
It was a fabulous 2 night stay,fabulous staff,food room was out of this world,would definitely stay again,and recommend anybody to stay there.The outside area was such a nice place to sit and chill have a drink food and watch the world go by.
Dear dianek2002 Thank you for your recent stay at The Bold, I am pleased you enjoyed your time with us and that you found your room out of this word! I will certainly pass your comments onto all our fabulous staff, thank you. We look forward to welcoming you back again very soon. Kind Regards The Bold
Walked past many times and just glanced, so we called just for drinks. It was really nice both inside and out. Given the food we saw being served, we will definitely be dining here on out next visit to Southport.
Dear Micky270566 Thank you for your recent visit and review, I am pleased you called in for drinks and we certainly look forward to welcoming you back again very soon to dine with us. Once again thank you. Kind Regards The Bold
Lovely hotel, bedrooms beautiful and extremely clean, the evening meal was gorgeous also our breakfast was yummy, presentation very good and all the staff were brilliant, nothing was to mush for them hope to go back soon X
Dear caroleevans0 Thank you for your recent stay, I am pleased you enjoyed your time with us and found your room beautiful and extremely clean, I will also pass your comments onto the Head Chef about your yummy breakfast and all the staff, thank you. We look forward to welcoming you back very soon. Kind Regards The Bold
Met up with some friends for a group booking at the restaurant over weekend. Only down side was slow drinks service to being with (only blip in the evening) but food arrived in good time and all together, good effect given the large group. Nice surprise put together by the team to end the evening.
The hotel has a number of pluses with the excellent customer service being at the top of the list with a special mention for Ann - she was the perfect hostess on the reception great smile and very helpful. All the staff were great. The room was decorated to a high standard and the venue overall is in a great location. The breakfast needs a mention too… Tasted great and very filling… we will be back!!!!!
My cousin and her husband booked for me and my husband to have a night away to celebrate our Silver wedding anniversary. The Hotel was spotless. Food gorgeous and staff were amazing and could not do enough for you. We had the best time and would definitely stay again. Would highly recommend.
It is never good having to write a negative review about a business but hoping that owner will may take this on board and improve services. 1) drink orders - were taken 10 mins after arrival, another 10 mins to tell us at certain beer was not available. 2) starters - nice and well presented but no cutlery or staff around to ask so had to seek these out ourselves. 3) mains - gammon steak both very dry and burger was burned beyond belief. Asked for a stake knife for gammon steak as couldn't cut through through. Waitress advised didn't have any. Asked someone else and got one. Chips undercooked. Looked to be frozen and not hand cooked. Partner eaten Yorkshire Pudding from Carvery burger, the bun and some veg. Friend managed a few bites of gammon steak then left it. Meals also came out at different times. Staff apologised, offered tea and coffee or dessert but by then the damage is done. £6 taken from bill which didn't justify quality of food provided. Looks to be a number of reviews advising issues with food and service - we wish we had read these first. We were in the previous evening having drinks and at first view food looks amazing. This establishment is not cheap but you would be better paying for a half the price meal in Weatherspoons. I think management and owners needs to support staff a bit better in order to improve food and services.
Stayed at lord street Hotel in Southport, and used the sister hotel for dining which is directly across the road. Main meal was below average, a simple fish sandwich and it was so greasy with hardly any fish, mainly greasy batter, chips are terrible quality. My son had the carvery, meat was so dry, Yorkshire pudding burnt and dry. We had breakfast included so was hoping for a bit of a better experience in the hope last night's meal was a one off, unfortunately not, the sausages had definitely been there hours or warmed up from the day before, they seem to make their toast and leave it in the warmer, this just snapped in half and crumbled. I will definitely not be returning, and suggest they change their chef.
Called in for something to eat.we we're going to have the carvery but could see the Yorkshires were rock hard so ordered steak ciabatta from the menu.had to scrape the mustard off the bread there was that much on.the service for drinks was very slow.every time we ordered a drink it took over 10 minutes to arrive.we don't mind waiting if it's busy but 4 staff n only 20 customers.on one round we ended up going to the bar asking for our drinks n they had been poured n were stood there round the other side of the bar n the girl said oh I thought the other girl had brought them to you so we refused the flat Guinness.if the service was quicker we would have had more to drink plus the wasted Guinness.the staff are costing you money.maybe better training or someone older on the shift to organise them.
I enjoy my visits to the bold over many years . the decor is great , staff friendly and polite. clean rooms , all very good. unfortunately the catering side is a different matter.catering manager in wrong job. food cold and yet parts were black. looked and tasted awful. even the tea was cold. I am sure with the right catering manager and someone who can cook it could be back to the standard I know it can achieve. hope to stay again soon with superb food? ps have used the catering on a few recent ocasions so is not just one ocasion .
The Bold is very easy to find and had some free parking spots at the rear . I am not very good up stairs so when we reported to reception on the irst floor the receptionist noticed my struggle and offered to move our room from the top floor to a room on the first floor and this was a great relief for me. The staff are so kind and helpful we soon felt very much at home. We had a light lunch in the restaurant and it was good quality the only problem was the time it took for the bar to serve the drinks. Our room was clean and fresh and we had a great night sleep. On checking out we were made to feel realy special by Wendy and she sorted some help with our case down the stairs much appreciated. I would love if a lift could be made available to the rooms but it is still woth the trouble. Many Thanks
We were a group of 8 for a 70th birthday luncheon. The birthday girl was late but the carvery stayed open until their arrival. Service was second to none. The staff were super attentive, nothing was too much trouble. For the best service and value for money go to "The Bold".
We stayed at the Bold hotel 23rd and 24th July. This is a lovely hotel, rooms are great,clean and comfortable. Reception staff have been fabulous Wendy and Louise on check out today are helpful and professional. We all found every member of staff polite and they certainly do their best for you to enjoy your stay, working very hard. The area is lovely and near to all attractions. Food is to a high standard and great selection of drinks. We really enjoyed our stay and we would always stay here again when in Southport. Thank you for a great break, my 8 year old son had a great time and loved the chicken wings yummy.
The bold hotel is a modern classic hotel .. upto date rooms , cleaned to a high standard. The reception staff are very helpful especially Wendy who couldn't do enough to help. When we went the weather was very hot , extreme heat, with no air conditioner in rooms we only had a fan , which wasn't enough to help cool room , but on asking for another Wendy had one to us very quickly.. helping us a little but room still very hot and stuffy . There didn't seem to be enough restaurant staff.. so service for evening meal and breakfast was slow ..also orders taken wrongly resulting in having to wait for corrected order. But all in all a pleasent stay .. which why a four out of five stars.
To Jeanette Gordon, Events Organiser. Dear Jeanette, Now all the dust has settled and Val and I are home from honeymoon, we can write to you and thank most sincerely for the magnificent effort and success you and the staff at the Bold Hotel put into making this, the most memorable day for us and also all our guests on July 9th. The table setting, the attention to detail, the magnificent meal and wine, the expert service from the staff gave us all a wonderful day! Everyone commented on the excellence of the food, the service and the setting. Most said it was the best wedding they'd every attended! Would you please pass on our heartfelt thanks to your management team and all the staff involved on this day. It was a brilliant effort by all and all of us fully benefitted from the skilful organisation of this event making it a resounding success! Our very best wishes to you and your excellent team! Yours most sincerely, Charles and Valdeir.
Every July we go here when our friends from Scotland visit and we are never disappointed- food is on point - staff are so helpful and very friendly- it's just a great place to go and have a lovely meal and chill, food is big portions and great value - kids enjoyed their meals too.
Great hotel the reception staff Pam and the other lady's were so helpful couldn't fault the rooms the bar staff waiting on staff breakfast was lovley recommended this hotel only down part was no lift for my elderly auntie but we got there in the end thanks you all
My girlfriend had boiling hot chips dropped on her which has left her with burns. The manager refused to come out for fifty minutes. Then when one of them did come out they came without an accident book and retorted "Accidents happen don't they". Absolutely no apologies from the management. Extremely disgusted.
The staff are too busy, stood where you wait to be seated to be waved in the general direction of some tables. Went to sit at one and was ignored for 20 mins before giving up and walking out, staff serving tables around us, didn't even acknowledge us
Stayed for 1 night on the 4th of July. Louise was so very helpful, kind, efficient and friendly! I emailed regarding the parking situation on the morning of the 4th and she replied immediately. She made sure my reservation was intact and greeted us warmly. The room was fantastic! It was a hot night but 2 fans were supplied and the window had been left open to allow for circulation before our arrival. The bar/restaurant seemed a little confused. Plenty of wait staff but we waited for 30 minutes for 2 beers to arrive. It started to rain and it was a little choatic moving inside. People next to us had gone to restroom and their drinks were taken and table cleaned and other people sat at the table. Breakfast was OK. Another wait for someone to serve us breakfast. The hotel and stay were fantastic. Just need a little organization on the pub side.
There are good and bad things about our visit to The Bold. The rooms are good in that they are well looked after and well equiped. The bed was good and had good quality linen. The bathroom was good with a good shower. The pictures show how over the top the decor can be. We found it blingy and rather dark. We had a deluxe room but it was not spacious. However there is one major problem - the traffic noise. I found it impossible to get a good nights sleep. From about 5.30am onwards it was so noisy. After 3 nights I was glad to be leaving. Other hotels we have stayed at recently - both high end and normal - have removed a lot of clutter and furnishings while the covid problem is with us. They have also stopped servicing rooms to minimise contact. These measures have not been adopted at the Bold. Although it is called "Hotel" and we booked through Best Western, it is not a proper hotel. The Bold is essentially a pub/restaurant. There is no guest lounge if you don't want to sit in the pub. The bar/lounge is pleasant enough but it's still a pub. The food is good for a pub/restaurant but is limited in choice. It is not like what we expect as hotel chef prepared food. There are no specials or inspiring choices. At breakfast there is a choice of what you can have - but within limitations. This is probably not helped by the server being the only person doing the food. We witnessed a customer asking for brown toast and wes told she could have white or wait while he did some - because he was on his own. Some covid measures have been adopted, but there are improvements to be made. For example, at breakfast cerials are served in individual packets but milk is served in one big jug - so everyone has to handle it. Salt & pepper is still on the table for all to handle. I suppose this will become irrelivant when measures are dropped but covid is a problem in Southport with high numbers at the moment. After 3 days I was ready to go somewhere else to find the sort of options I expect from a hotel chef. The best thing about The Bold is its location, right on the edge of the town centre. Everything is within easy walking distance. There is very limited parking at the back of the hotel. So in summary, it is a well appointed hotel in a central location with limited food offerings but is spoiled for us by the traffic noise.
Called in for afternoon Cake and Tea,Service was Terrible and i do mean Terrible we waited 25 minutes for our order to be taken and this was only after i went to find a waitress, then waited another 20 minutes still nothing arrived so i finally found a member of staff to check where our order was she said she would check some 10 minutes later Cake arrived which i have to say was perfect however the Tea was cold and had to return it and was replaced I mean it is not a cheap place as 2 Teas and 2 cakes at a cost of £16.90 ,in my opinion our order had been ready for some time and just left on the counter or else it would have been hot,during this time others around us were also complaining about the service or should i say Lack of It,Never Again.
Very over priced hotel, breakfast hard and tasteless, windows not double glazed and broken window latches, charged for over night parking, mattress hard and pillows really hard and uncomfortable, good points, rooms were clean and tidy, nicely decorated, nice en-suit
Fantastic meal, which we asked the lovely waitress Olivia to pick. She picked us 2 random carverys. We played dinner roulette and now we are on to drinks roulette. Olivia has been fantastic!! As long as she doesn't bring me a cup of tea,it's a 5 star all the way! Brian and jasmine from room 11 originally from Stockport were the only things to ruin the evening. Let's hope they get over it..
Worst service in a bar ever. 30 minutes waiting for drinks after 3 attempts at ordering with staff. Walked out and left after talking to waitress who said she could not find our drinks order. Plenty of bars who need and deserve custom. Staff not bothered.
Excellent stay , went with friends, they have been before and said how nice it was and so right they were staff friendly and helpful , rooms are very nice too and comfortable .very clean , friends took me and my partner to celebrate my birthday meals are good ,Had a really good time plenty of restaurants and pubs in walking distance ,will defiantly be going back .
Dear Patricia G Webb Thank you for your recent visit with friends and choosing us to celebrate your birthday. I am pleased you found your room nice, comfortable and very clean. I will pass your comments onto all the staff, thank you. Thank you once again and we look forward to welcoming you back again. Kind Regards The Bold
Stayed with friends who liked Bold hotel and wanted to take us there, we really enjoyed it ,friendly staff lovely comfortable rooms and close to restaurant s and pubs thoroughly enjoyed it breakfast was good too. Just a walk away to beach .great few days away Night life was good , meals good
Dear Patricia W Thank you for your recent visit with friends and 5-star review. I am so pleased you enjoyed your time with us and found your room lovely and comfortable, I will pass your comments onto all the staff, thank you. Thank you once again and we look forward to welcoming you back again. Kind Regards The Bold
Stayed in room124 in the Lord Hotel and ate breakfast and evening meal in The Bold. The superior room was lovely, it consisted of a lounge, bedroom and large bathroom with a walk in large shower. There was an extremely large wall television in the lounge and a wall television in the bedroom. It was decorated beautifully and was extremely comfortable including the double bed. The room is on the top 3rd floor with a view of the main street, The Bold Hotel and trees which are lit up in the evening....very pretty. I cannot single out one particular staff who was very good to us because all the staff we came in contact with were professional, friendly and couldn't do enough for us, including the room cleaning staff. I would recommend both sister hotels and their staff to anyone wanting a stay in Southport.
Dear GOODNIGHTDIZ Thank you for your recent stay and 5-star review, I am pleased you enjoyed your time in both hotels, especially room 124, I will pass your comments onto all the staff, thank you. We look forward to welcoming you both back very soon, thank you once again. Kind Regards The Bold & Lord Street Hotels
First visit and certainly be returning .Great Hotel . Excellent cheerful ,friendly staff . Tasty food .fantastically clean ( and I looked closely as its a bugbare of mine is cleanliness ) honestly can find no faults at all here . Love the area outside . Special mention to Georgia who was serving in the restaurant area . Great customer service .lovely smile and helpful tip re cocktails list !! Also to Louise and Anne who gave a warm friendly service on reception . Thankyou ladies .And indeed to all the staff all 10/10.
Dear Carol S Thank you for your recent stay and 5-star review, I am pleased you enjoyed your time with us and found the room fantastically clean, also that you found the food tasty. I will pass your comments onto Louise and Anne at reception, and certainly to Georgia for her great customer service, thank you. We look forward to welcoming you back again very soon. Once again thank you. Kind regards The Bold
Lovely clean hotel in a great location, close to the town and bars. Rooms are really lovely, enjoyed our stay again, reception staff were very helpful and lovely. Sure we will be back again for a lovely stay
Dear Pam W Thank you for your returning recent stay and 5-star review. I am pleased you enjoyed your time with us and found the hotel lovely and clean, and in a great location. I will pass your comment onto our reception team. We look forward to welcoming you back again very soon. Kind regards Th Bold
The Bold Hotel is in a great location- very close to the seafront (although the sea itself is miles away at low tide!) and a great selection of bars and restaurants nearby. The staff really make the place - always friendly and very efficient, you'd never have known that they'd had a hellish year in the run up to it. Every single staff member was warm and welcoming, and we had great communication in the run up to our booking. The room was nice - cosy, but had everything we needed for our trip. A fan helped keep the room a bit cool, although we were lucky that the weather was around 20c as the window didn't open very far and it would have been a bit toasty at higher temperatures. Very comfortable bed, shower had great pressure and it was nice to have the waterfall/ normal shower options. We had both dinner and breakfast in the restaurant and the food's tasty and filling. Only downside is the limited parking, but that seemed to be the case for most hotels in the central area. Plenty of very reasonable on-street parking available - recommend you download the RingGo app before you go.
Dear 286AlisonC Thank you for your recent stay and 5-star review, I am pleased you found the location of the hotel great, hopefully on your next visit the tide might be in or at least closer. Thank you that you found the staff warm, welcoming, and efficient, if they can be of any assistance, they are always happy to help and I will certainly pass your comments onto them, I will also pass you comments onto the Head Chef that you found the food tasty and filling. I am happy to read you found your room nice, cozy and very comfortable. We do have limited car parking as we are a central hotel, but this is never problem as there is a small car park a 100 yards away and also on street parking just outside the hotel, Thank you once again and we look forward to welcoming you back very soon. Kind Regards The Bold
Just spent Saturday night at bold hotel, what a fantastic weekend we have had. Our room was lovely and immaculate, the staff was so friendly and the food was amazing, I would definitely recommend staying there. We have stayed in numerous hotels in southport but the bold is the best, and we will always stay there now when going to southport.
Dear partnershiptraininng Thank you for you recent stay and 5-star review. I am pleased you had a fantastic weekend and found your room lovely and immaculate. I will pass your comments onto all the staff, thank you. We look forward to welcoming you back again very soon. Kind regards Th Bold
We had a lovely time in the Bold Hotel.The room was spotless and the food excellent.Thestaff were very helpful and would recommend this hotel.We will be returning in the future to Southport and will definitely stay at the Bold.
Dear tonyjB369BD Thank you for you recent stay and 5-star review. I am pleased you enjoyed your time with us and especially the excellant food. I will pass your comments onto all the staff, thank you. We look forward to welcoming you back again very soon. Kind regards Th Bold
Thankyou to all the staff for making our stay special in such hard times , however all staff made myself and my wife feel more than welcome ,always with a friendly smile and polite manner. The beds where very comfortable , with a lovely shower perfect for the two of us. Thankyou so much for a great stay and we look forward to coming again . Donald and Jacqueline.
Dear Donald & Jacqueline Thank you for your recent stay and 5-star review, I am pleased you enjoyed your time with us and found all the staff, welcoming, polite, and friendly, I will pass your comments onto all the staff, thank you. We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Bold
Waited 20 minutes to be acknowledged with the rest of my group (4people). Staff coming outside and serving other tables, looking over at us and not coming over. We arrived at 6.15pm and eventually we got served. We had to call the bar phone from outside to get somebody to come to our table. The food came and was spot on but the one highlight of the evening was Georgia. What a fantastic member of staff! She was on the ball as soon as she saw an empty glass she asked if we wanted more, she didn't even serve our food but despite our table being cleared, she knew we ordered and asked if everything was ok with our food. Her product knowledge was great and recommended drinks for the group, and when we said thank you for her service, she apologied unreservedly for the slow start to our evening! This girl deserves a medal and a massive well done because staff like her are hard to find! Thank you so much! Xx
Dear LeeJones1983 Thank you for your recent visit and please accept my sincere apologies over your wait in ordering, Georgia is one of our rising stars and goes that extra mile to make sure guests are served with a smile and in a professional manner, I will certainly pass on your kind comments onto Georgia, thank you. We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Bold
Having stayed here many times in the past, it has always been highly recommendable. This times was even better if there were words to express just how good a hotel this really is. The rooms very very comfortable with lovely big beds and beautiful linen. There is always plenty of space and a feeling of real luxury. We have stayed in a few different rooms through the years we have been coming there. They are all very well appointed. There is nothing left to chance ,everything you need is already in the room . The staff are always excellent and strive to do their best for you at all times. Very pleasant and helpful at all times. I know manager Kelsie keeps her staff on the ball at all times. Full marks to her. But everyone seems to be very happy in their work. Which makes for a very nice working environment all round. Of which we the public benefit with an excellent hotel. Exceptional.
Dear 12Rawsthorne Thank you for your returning visit and 5-star review. I am so pleased you enjoyed yet another stay with us, and that you found your room very well appointed and very comfortable. thank you for your comments about myself and I will certainly pass your comments onto al the staff, thank you. Thank you once again and we look forward to welcoming you back again. Kind Regards The Bold
Last weekend we had an amazing experience at the Bold hotel in Southport. The food choice was brilliant and it all tasted beautiful something for everyone including a great carvery. All The staff were so professional and friendly and couldn't do enough for me and my family. All in all really fantastic experience. Five star
Dear Alangrimbo Thank you for your recent visit and 5-star review. I am pleased you enjoyed your weekend with us, also you found the food brilliant and tasted beautiful. I will pass on your comments to all the staff, thank you. We look forward to welcoming you back again very soon. Kind Regards The Bold
The hotel is really lovely. The staff were amazing on the reception desk as well as the restaurant Chloe and Naimh were exceptional. The food in the hotel was also amazing we did eat many times there and had a lot of choice on the menu. Our room was on the top floor and has the weather got warmer the room got very hot even with the fan provided but the room was very modern and very clean. The hotel was very close to a lot of amenities and close to the front. We would recommend and would return.
Dear michelleK6114VK Thank you for your recent stay and 5-star review, I am pleased you enjoyed your time with us and found the room modern and clean, also that you found the food amazing. I will pass your comments onto Chloe, Niamh and all the staff, thank you. We look forward to welcoming you back again very soon. Once again thank you. Kind regards The Bold
Clean bar area, covid rules carried out, waited ages to be served. No prices on the menu except carvery which was ok but veggies were hard and meat was dry. 8oz rump steak looked nice but again not priced on menu so was gobsmacked at the £28 cost - excessive! Handful of rocket and hard chips with cold onion rings. Heard the chef shouting from inside the kitchen, I presume he'd burn himself but not professional. Rowdy children allowed to run free in the bar area, chased by drunken mothers which was off putting. Changes needed
Excellent services and staff. Hotel and rooms lovely. Food was also lovely. All the staff was amazing throughout our 2 night stay. Hotel reception couldn't do enough and Olivia who waited on us all weekend was amazing. We will be back. Jo Sarsfield and John. Xx
Dear Jo & John Thank you for you recent stay and 5-star review. I am pleased you enjoyed your time with us and especially the food. I will pass your comments onto Olivia and all the staff, thank you. We look forward to welcoming you back again very soon. Kind regards Th Bold
We booked a table for 7:45 We were seated promptly but then waited 10 minutes for our order to be taken. We wanted the carvery burger, however we were told that carvery, meat, burgers and steaks were unavailable but from where we were seated we could see the carvery station fully stock and kitchen staff helping themselves to plates of meat then disappearing into the back area or kitchen. We said we'd have our drinks whilst we looked at the menu again. There didn't seem much else that we wanted. The waitress returned to say that the drink I wanted was unavailable. Totally disappointed that we couldn't have the drinks or food we wanted, we left. It was now well after 8pm and we had to find somewhere else to go. It is such a shame that this lovely place was so disappointing. Surely the menu should state what is available.
Dear Lee W Thank you for your recent visit and review, and please accept my apologies that the carvery was taken off slightly before your reservation, The whole weekend was extremely busy and yes, we had sold out of steak burgers and fillet steaks. but still had a wide selection of other meats on the menu, including the sirloin steaks you were offered. From a menu which has 22 main and lite bite meals on to sell out of just 2 dishes is reasonable, as this was only due to the high volume of customers that had visited us and enjoyed their meals. The waiters do inform customers before ordering if anything is unavailable. I do wish you had spoken to one of the managers on duty, this would have given us a chance to rectify the issue. The staff you mentioned are Chefs who are working on food for tables that are being served at that moment in time and are certainly not just helping themselves. The Kitchen is catering for around 100 customers every 30 minutes and the chef keep checks on what orders are already in the system, so it was decided that the food that was on the carvery was need for the orders that where already ordered. I have checked with your waiter and the drink you requested is something we do not stock, we cannot serve something we do not have a stock of. I would like to invite you back so you can experience the first-class service and food we are renowned for and apologize again. Once again thank you and we do look forward to welcoming you back again very soon. Kind Regards The Bold
From the moment we stepped into the lovely building we were very impressed with all the staff. From the two receptionists who greeted us at the desk, to the waitress who served us this morning. ( Niamh) Nothing was too much trouble and everyone from the hotel went over and above. We certainly will be back. Thank you
Dear jelland custard Thank you for your recent stay and 5-star review, I am pleased you enjoyed your time with us and I will certainly pass your comments onto Niamh and the reception staff, thank you. We look forward to welcoming you back again very soon. Kind Regards The Bold
Great room but overpriced, no fresh fruit at breakfast, poor service at the bar in the evening, staff on duty seem to be overwhelmed and no system in place. Reception staff welcoming and efficient, breakfast staff friendly. Overall not good value for money.
Dear terri772 Thank you for your recent stay, I am sorry you felt your room was overpriced, when booking surely you look at the hotel and its rooms online and if you wanted a less expensive hotel then surely you would book that one, I have checked with the reception team, and nothing was mentioned during your stay or even at check out when the receptionist did ask you had you enjoyed your stay. I have looked at your reservation and the monies you paid are correct with the room and service you received, which did include an upgrade. The restaurant and bar staff where extremely busy that day, but still provided the first-class service we are renown for and were certainly not overwhelmed, they were just extremely busy. I have checked with the breakfast team on service that day and no fresh fruit was asked for, we do not put it out on the buffet to keep it as fresh as possible, had you asked they would have gotten you some. I would like to invite you back so you can experience our first-class service and food we are renown for, and I will personally make sure you receive it, thank you once again. Kind Regards The Bold
We visited on a Saturday night .. wouldn't go again with family but would recommend if you going out with a few friends. Have to say the waitress Ella was FANTASTIC! Very accommodating and polite. Your other waitresses should be more like her as not all of them were that great! My only real criticism was that the food was a bit salty .. apart from that was good.
Dear xcands10 Thank you for your recent visit, please accept my apologies that your Gammon Steaks was too salty. Gammon is normally a salty meat, so the Head chef does not add anything extra leaving it to the customer to add extra seasoning. I will pass your comments onto Ella, thank you. We do look forward to welcoming you back again very soon and with your family members. Once again please accept my apologies over your too salty Gammon. Kind Regards The Bold
Decided to revisit the Bold after more than 20 years! All COVID precautions in place, staff very pleasant and attentive and the food was excellent, served quickly and reasonably priced. I can recommend the Bold and will be returning when next in Southport!
Dear 949neils Thank you for your returning visit, hopefully it will not be another 20 years. I am pleased you found your food excellent, and the staff were attentive, we look forward to welcoming you back again very soon. Once again thank you. Kind Regards The Bold
I visited the bold last night for one of my first nights after the lockdown, i went with two friends and we where greeted by a lovely lady that sat us down in a covid safe area and took our drinks order The drinks and food was absolutely amazing and the staff truly took there time and looked after us so well!!!! The staff are truly amazing and work so hard, i will definitely be back again and again xoxo
Dear MarkT3242 Thank you for your recent visit and 5-star review, I am so pleased you found the food and drinks amazing and that the staff looked after you, I will pass your remarks onto all the staff, thank you. We look forward to welcoming you back again very soon. Kind Regards The Bold
Lovely hotel, furnished well, room has everything you need. Staff and food lovely also. Location is perfect, short stroll to the front and all the shops, bars and restaurants all around you. We definitely be returning.
Dear SteveandSarah1 Thank you for your recent stay and 5 star review, I am so pleased you enjoyed your stay with us and you found the hotel lovely. I will pass on your comments to all the staff, thank you. We look forward to welcoming you back again very soon. Kind regards The Bold
Visited with my other half. It was a hot day and while I appreciate that establishments are busy currently the service provided was sub par. We expected a wait, however the temperament of our main server was not that of someone suited to a customer facing job. We finished our drinks and moved on.
Dear Tonyaround Thankyou for your recent visit and please accept my sincere apologies. I am sorry to read your comments on your server, our staff usually get praised on their customers service. I wish you had mentioned something to one of the managers on duty that day. I would like to invite you back so you can experience the first class service we are renown for. Once again thank you. Kind Regards The Bold
Had an amazing day out with my work group and really enjoyed the hospitality and service the Bold Hotel provided, it was my first personal time here and first time being out since the lockdown and we all appreciated the quick, friendly & attentive service. A shout out to our waiter by the name of Brad who said he was new but could see he was giving it 100% and had great customer service and a helpful nature! Food & drink was delicious and the food presentation was really good! Cheers to the bold! keep up the good work guys. Keith
Dear Keith Thank you for your kind comments, I am pleased you visited us on your first time out since lockdown and you and your party enjoyed yourselves and had an amazing day, also that you found the staff friendly and attentive. I will certainly pass you comments onto Brad and all the staff, thank you. We look forward to welcoming you all back very soon. Kind Regards The Bold
Had a fab time at The Bold on Saturday! The staff were amazing - friendly, approachable and nothing was ever too much to ask! The food was delicious, lovely cocktails and a great atmosphere! Cannot wait to return
Dear 12ksp Thank you for your review and comments, I am pleased you had a fab time and found the staff amazing and approachable. I will pass your comments onto our Head Chef that you found the food delicious and to the all the staff, thank you. We look forward to welcoming you back very soon. Kind Regards The Bold
Popped in a were in Southport for the day, lovely lunch and coffee served by friendly staff. Well.The meal was cooked fresh and presented well, lovely fresh coffee as well. Well worth a visit if you are in the area.
Dear Cockney-Reject-Uk Thank you for your 5 star review, I am pleased you enjoyed a lovely lunch and found the staff vey friendly. We look forward to welcoming you back very soon, thank you once again. Kind Regards The Bold
Brilliant. Staff are so friendly, and all very smiley and happy. Food menu had lots of choice. Which we were suprised at as lots of other venues doing limited menu. We enjoyed a cheese board between us. Very good value for money. Will be returning on the weekend.
Dear Jackfr1956 Thank you for your recent visit and review, I am pleased you found the staff very happy and friendly. Also that you enjoyed the cheese board, I will pass your comments onto our Head Chef, thank you. We look forward to welcoming you back again very soon, thank you. Kind Regards The Bold
We were meant to be staying for Christmas and NYE. But NYE unfortunately didn't happen due to pandemic closure of everywhere. However, Christmas was the most magical time for myself and my family. I don't ever post reviews, but me and my wide have just been thinking back as we are excited for re-open. Hotel. Spotless and so luxurious. The wallpaper in the bedrooms is stunning, very classy. The bed, wish I could of taken it home. We enjoyed are Christmas lunch so much. Will definitely be returning and not cooking at home this year. My girls do gymnastics and the manageress was showing them some tricks, from when she was a gymnast. Never been anywhere the staff make the children feel so welcome. Thank you
Myself and family visited on Christmas Day it was 100/10, Niamh was lovely, always smiling and willing to help with anything we needed, made our day perfect, 5 stars to you all at the bold, thank you, can't wait to visit again
We had an absolutely fantastic Christmas Day here at The Bold. My husband & I thoroughly enjoyed ourself. We sat in the restaurant next to the fireplace (perfect for people watching! Haha) Although I am a little late at giving my review, all I can say is we felt very welcome... a home from home would be the best way to describe it!!!! We really had a great time thank you to all the team for making us feel so welcome and comfortable. See you next year. Elizabeth and Daniel.
Myself and all my Family including aunties uncles and cousins all decided this year to have our Christmas Dinner out We booked the Bold Hotel for our Christmas dinner. I can honestly say it was superb the food was excellent the staff were friendly and couldn't do enough We will definitely be back in the future Thanks to the team at The Bold
Dear AsaMurphy1 Thank you for your recent review and for you and your family spending your Christmas Dinner with us. I am pleased you all enjoyed the superb food and I will certainly pass your comments onto our Head Chef and all the staff, thank you. We look forward to welcoming you all back very soon, thank you once again. Kind Regards The Bold Hotel
My family and I stayed at The Bold in December and had an absolutely fantastic time. The food was to die for. I went for a festive burger and my wife went for the Carvery! All I can say is it was beautiful, and the service we received from the staff was impeccable. They really made us feel special from the minute we arrived to checking out! We will definitely be returning as soon as we can!!! Big thanks again to all the staff - can't wait to return. The Jones family!
Dear The Jones Family Thank you for your recent stay and 5 star review. I am pleased you and your family all enjoyed your stay and found the hotel fantastic, and that you dinned with us and tried both the Carvery and the A La Carte Menu. I will certainly pass your comments onto all the staff, thank you. We look forward to welcoming you all back very soon, thank you once again. Kind Regards The Bold Hotel
The staff were amazing and friendly especially Bonita who looked after us all on both evenings nothing was too much trouble. The hotel was immaculately clean, bed was comfortable, sheets were lovely and clean. We will definitely be coming to visit again. Thank you all so much. Sally and Dale (the bearded man in a dress ha ha)
Dear Sally & Dale Thank you for your recent stay and review, I am pleased you found the hotel immaculately clean and I will certainly pass on your kind comments to Bonita, thank you. We look forward to welcoming you back very soon. Thank you once again. Kind Regards The Bold
Me and my family decided after this year we deserved a treat so booked the hotel and Christmas dinner. I can say it was the best Christmas Day we have ever had! Food, service, atmosphere, absolutely brilliant. My whole family have asked can we go again next year. Merry Christmas
Dear Jackfr1956 Thank you for your recent visit and review. I am so pleased to hear you and your family enjoyed your Christmas Day Dinner with us, I will pass on your kind comments to our Head Chef and all the staff that it was your best Christmas Day. We look forward to welcoming you back again next year and hopefully sooner. Once again thank you. Kind Regards The Bold
Told there would be a vegetarian meal mini we had lunch at 4pm. After my meal was finished they bought vegetarian stuffing which was left. Went home hungry and cooked. Last visit to the bold. Spoke to someone in another table who will be giving similar review.
Dear Robbo6215 Thank you for your recent visit and review, I have checked your booking and you pre-ordered 3 vegetarian Nut Roast accompanied with Vegetables, Potatoes and Vegetarian Gravy, Vegetarian stuffing was not mentioned, this was something you asked the Chef at the carvery to do for you, he did inform you that this would not be a problem but would be about 10 minutes and due to other members of your party still going through the carvery this was not an issue. This was brought to your table in slightly less time. Along with your starters and desserts if you had mentioned anything during your meal that you were still hungry, we would have gladly taken you back up to the carvery and offered you more food. Everyone else including members of your party did say how much there was and how much they had enjoyed it all. The table that was near your table did tell me how much they cannot wait to book for next year and have given us a 5-star review. I do sincerely apologize that you had to cook once you got home, but out of the 200 guests that dinned with us on Christmas Day between the 2 functions this is only negative comment. Your tables organizer did mention how much he had enjoyed the day. I would like to invite you back to the Bold, so we can offer you the first-class service and food we are renown for, Once again thank you. Kind Regards The Bold
Needed a get away so came here last Wednesday. Absolutely superb hotel, the rooms are quite brilliant. The food was great, the chips we had at lunch are to die for, Then at night I had a Carvery. I'd got a medium one, I dread to think if I'd got a large one, got loads & was great. Breakfast in the morning was one of the best I've had in a hotel. Hot & plenty, couldn't fault it. It was really nice & we stayed in the hotel the whole time. We've booked New Years Eve Eve & New Years Eve to go back again, quite brilliant. Should be a great New Year here.
Dear CarlDvs Thank you for your recent stay and 5-star review. I am so pleased you enjoyed your stay with us and found everything superb. I will certainly pass on your comments to our Head Chef and all the staff, thank you. We look forward to welcoming you back again very soon. Once again thank you. Kind Regards The Bold
Stayed Sunday for my wife's birthday stayed on numerous occasions before.Staff on reception very helpful and polite made us very welcome.Room was excellent.Eat in restaurant food was great.Really enjoyed our stay
Dear C7531Zgaryf Thank you for your 5-star review and recent stay with us, I am pleased you celebrated your wife birthday with us and you found your room excellent and enjoyed the food in our restaurant, I will certainly pass on your comments to all the reception staff, thank you. We look forward to welcoming you both back very soon, thank you once again. Kind Regards The Bold
What an amazing experience, the team at The Bold are so friendly and really make you feel welcome. Popped in for lunch, and the festive menu is to die for....top quality food, surroundings and I really felt the team just can't do enough for you... definitely worth a visit.
Dear Richard P Thank you for your recent visit for lunch, I am pleased you found everything amazing. I will pass on your comments onto the Head Chef and all members of staff, thank you. We look forward to welcoming you back again very soon. Once again thank you. Kind Regards The Bold
With all the covid19 restrictions the hotel had every covered for our safe stay, our room was spotless,the restaurant had great Safe distancing measurses in place but so smart you wouldn't realise they were there. Our only concern was the staff were a bit unsure of certain procedure, but with more experience and working with these conditions it will be come easier,
Dear Mrsmac83 Thank you for your recent visit and 5-star review. We are constantly training all members of staff in the ever changing regulations. I am pleased you found your room spotless and that the distancing measure where not over intrusive. We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Bold
Lovely modern rooms fabulous shower and really comfy beds. We always stay at the Bold in Southport. It is so conveniently located for all the amenities. All the staff are lovely and nothing is to much trouble
Dear Carolyn Thank you for yet another stay with us, it is so lovely to welcome returning guests back time after time. I will pass on you comments to all the staff, thank you. We look forward to welcoming you back again very soon. Kind regards The Bold
We stayed here on Wednesday 12 November as we were attending a funeral in southport and had to be there at 8.30-8.45. All the staff were amazing and couldnt do enough for us. They were not doing meals in hotel of an evening re government rules but recommended take aways nearby and even set a table up for us upon our return so we could eat our meal. The next morning the breakfast was good and service again so perfect. They made our stay on what was a sad time with it being my husband mums funeral we were attending, a brilliant experience. Only 1 thing i could say re the family room was the kitchen vent must be by our room so when we opened the window it was quiet loud and the hotel was rather hot in the night. Other than that the room was perfect and really nicely decorated. Thank you to all the staff as you were all amazing.
Dear sarahhoare Thank you for your 5-star review, I am sorry to hear your visit to us was over such a sad occasion. I will pass on your kind comments onto all the staff, thank you. We look forward to welcoming you back again very soon over happier times, take care. Kind Regards The Bold
Me and my partner james stayed here last night... night before lockdown.. have to say such a nice hotel well worth money breakfast was delicious and even brought to our room will definitely be staying again and recommend to my friends.. the manager was so helpful to us also .
Good Morning Mikejane1878, Thank you very much for your review. We look forward to seeing you again after this second lockdown & hopefully see you return for Christmas. Kind Regards Kelsie Buck
Just stayed for a long weekend and really enjoyed my stay at The Bold. The staff were all friendly and accommodating, the hotel was clean and warn and most definitely making sure everyone stayed safe with the Covid-19 precautions. There were 2 downsides though, the small car-park (only fit for 8 vehicles) and no lift (thought I was fitter than I am) otherwise, great hotel in a great location.
Good Morning Mikejane1878, Thank you very much for your wonderful review. We look forward to seeing you again after this second lockdown & hopefully see you return for Christmas. Kind Regards Kelsie Buck
My wife and I enjoyed a fantastic overnight stay at the Bold enjoying a sumptuous evening meal and plentiful breakfast! Our room was excellent and all the staff from reception to bar couldn't have done more to make our stay so enjoyable, nothing was too much trouble. Great ambassadors for Southport, will return soon! Thank you
Good Morning Mikejane1878, Thank you very much for your wonderful review. I am very glad to hear you and your wife enjoyed your stay. We look forward to seeing you again after this second lockdown! Kind Regards Kelsie Buck
From the minute we arrived it was lovely me and my mum had room 7 (this was a deluxe double room with a bath) we went bed breakfast evening meal the food was perfect and the room was spot on couldnt fault it at all. For the evening meal each person gets £20 towards mean this was more than enough.if I have just 1negative thing to say would be everytime I went out for a cigarette I would have to walk through the bar could of done with a little back door to go out of
Good afternoon Jozernut, Thank you for your fabulous review. It really is nice to hear these wonderful comments during these hard times for everyone. We look forward to seeing you and your mum again in the future, hopefully see you return in December. Kind Regards Kelsie Buck
We had a lovely break in our current hometown. As we can't travel at the moment we decided to have a break at The Bold. We had a fantastic time. We booked the suite with a double whirlpool bath. Check in (with the lovely Anne) was easy and quick. A lovely relaxing room. Great dinner with excellent food and drink. Finally a great breakfast. Service was fantastic from everyone we encountered, and we couldn't recommend it enough.
Dear xBobcatx Thank you for your recent stay and 5-star review, I am pleased you decided to take advantage of the Autumn Offer and stay in your hometown. I will pass on you comments to Anne, our Head Chef about your Dinner and all the staff, thank you. We look forward to welcoming you back again very soo. thank you once again. Kind Regards The Bold
Spotless, really really friendly staff, modern, relaxing, perfect location, food delicious and they can't do enough for you. The team are fantastic. I can't wait to go back again. I told the waiter it was my daughters birthday so at the end of our meal he brought a slice of cake with a sparkler in it free of charge as a surprise x
Dear ajshbaker Thank you for your recent stay and 5-star review, I am pleased yourself and your daughter enjoyed you time with us, and your daughter liked her birthday surprise, I will pass on your kind comments We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Bold
From beginning to end the stay could not have been better, we arrived early and checked it was ok to leave the car (absolutely no problem) Friendly staff throughout, food amazing! Decor in the bar and restaurant done to a really high standard. Function room put to use as a cosy spot for drinks for residents, sister hotel across the road a sports and Irish bar also worth a visit, staff in both places seem to have the same friendly and approachable attitudes! Room itself spacious, well decorated, very, very comfortable bed and lovely powerful shower. Meant to use it as a base to explore Southport more so my only negative is felt far too comfortable and welcomed that probably spent more time inside than I would! We will be back, and if you've read this far down and were unsure you will not be disappointed! Thank You to all the staff who made it such a perfect stay!
Dear Hannah K Thank you for your recent stay and 5-star review, I am pleased you enjoyed your time with us and found all the staff friendly, also that you visited our sister venues across the road, I will certainly pass on your kind comments to all staff in the three venues, thank you. We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Bold
We stayed here on the 27th Oct 2019 for a night. Was upgraded to a superior room which was fabulous. Food was fantastic and staff were lovely. Will definitely be booking here again if going to Isle of whit
Dear Resort59509607358 Thank you for your recent stay and review, I am pleased the staff were able to upgrade you to a superior room. We look forward to welcoming you back again very soon. Thank you once again Kind Regards The Bold
This hotel is amazing! Stayed here for the weekend with my husband as a treat for my birthday. Check in was fast, reception staff Kat & Anne were so friendly, made 7s feel at home straight away. We stayed in room 3 overlooking Lord Street & what a beautiful room, bed was so comfortable, room spotless & the decor was gorgeous. We booked the Autumn deal Bed, breakfast & dinner & wasn't disappointed. Breakfast was tasty & plenty of it & served to your table which was a lovely touch, dinner was from the main menu & there was plenty of choice & again very tasty. The 2 beautiful girls behind the bar Neive & Kelsie were amazing nothing was to much trouble, always smiling, they helped make our weekend more enjoyable they are a credit to the hotel. All covid guidelines were covered however did not interfere with a fabulous weekend. We loved this place so much we have booked again for 2 nights at New Year. We would definitely recommend this fabulous hotel, if you've never been you must try it you won't be disappointed!
Dear Jayne T Thank you for you recent visit, I am pleased you took advantage of the Autumn Offer and found the hotel amazing and that you enjoyed your birthday treat. I will pass on you kind comments to all the girls, thank you. We look forward to welcoming you back at New Year if not sooner. Once again thank you. Kind Regards The Bold
My friend and I have stayed 3 times,super hotel. Friendly and helpful can not do enough. Rooms are out of this world.stay at this hotel,you cannot go wrong.food is good,good choice.tables outside for food drink.southport is nice place to see,lots of shops.Barbara and I,Irene love it
Dear Irene P Thank you for your recent stay and 5-star review, I am pleased you both enjoyed yet another stay with us, I will pass on your kind comments onto all the staff, thank you once again. We look forward to welcoming you back again very soon. Kind Regards The Bold
Me and my wife Karen spent 3 nights in the Bold hotel in Southport had a really nice time the staff were absolutely brilliant so friendly and helpful nothing was too much trouble had a couple of meals food was fantastic we will definitely be back thanks for a great break one of the best hotels we've stayed in 10 out of 10 to everyone who works there
Dear Dave & Karen Thank you for your recent stay and 5-star review, I am pleased you enjoyed your time with us, and I will certainly pass on your comments onto all the staff, thank you. We look forward to welcoming you both back again very soon. Once again thank you. Kind Regards The Bold
We stayed here for a night as a family and the hotel was absolutely spotless, gorgeous rooms and lovely decor throughout! Definitely worth the money we spent. Reception staff Anne was delightful, lovely and pleasant. Dining service poor, we got forgot about twice, first when ordering drinks we waited 20 minutes, then another 20 for them to arrive with starters arriving before drinks. The meals were served without cutlery so then had to sit and wait again whilst food went cold. Food was absolutely delicious though. Breakfast again was told we could sit anywhere, sat down waited 10 minutes to then be told we have to move to a different table for breakfast. Again food delicious.
Dear 808samantham Thank you for your recent stay and review, I am pleased you found your hotel room spotless and the décor gorgeous, I will certainly pass on your kind comments onto Anne, thank you. Please accept my sincere apologies over your dinning experience, the hotels bar and restaurant was extremely busy at the time and due to current UK Government restrictions and guidelines, we unfortunately did have staff members that had to follow those restrictions. Breakfast was booked by yourselves for 10.30, at 9.45 the main restaurant was full and the waitress polity asked if you would like to take a seat in the bar area whilst she prepared you table. I am pleased you found your Evening meal delicious and you also enjoyed your cooked breakfast. Once again please accept my sincere apologies and we look forward to welcoming you back again very soon, were we will be able to offer you the 5-star service we are known for, thank you. Kind Regards The Bold
This hotel is fabulous! Nothing to much trouble Ann on reception cheeky smile very helpful .Tom the night manager was the hardest working person I have come across in any hotel. Rooms are spotless . refurbished to a very high standard .comfy beds and pillows a really lovely place to stay. Staff are amazing .would recommend this hotel to any one who wants a great place to stay .they looked after our whole party 100% and they are a fussy bunch .so well done The Bold Hotel
Great Hotel and the staff couldn't do enough for everyone ( thanks to Anne, Louise and a great job by Tom on the night shift and everybody else ) we've had a great stay and hopefully coming back again soon.
Staff amazing, extremely friendly and Covid aware. Safe atmosphere, only drinks but would recommend. Clean and very tidy. Social distanced very well. A great place to visit. Have walked past a few times but never been in. Highly recommend.
Excellent stay, comfortable room, staff helpful and friendly. Location good for promenade and shops. Will return and recommend. Car park only for 7 cars; alternative paid car park 100 yards up the road or paid parking on the road
Booked with much good anticipation , my partner wanted a surprise break . Hotel room average , as was the food and service. Southport is rubbish with a capital R....lord street full of charity shops , the rest shut . I'm sure the tumble weed will prevail soon Next time I will try Iraq
We had a lovely stay at The Bold. Louise and Beth on reception were so friendly and helpful. The rooms were big and clean and the location was perfect. We didn't try the breakfast but it looked nice and the bar staff were always smiling and chatty whenever we went downstairs for a drink.
i have had the most lovely time at The Bold, louise and Beth on reception were more than helpful, and so were tge waitresses and bar staff. The owners should be extremely proud of their staff and I intend to revisit. Thank you for making my stay memorable. Room was large and very clean with a huge TV and fridge.
We waited an absolute age for the food and the customer service was shocking. I really felt sorry for the young girl serving us as she had so many tables to cover. However the food was unbelievably good. The best burger ive ever had if im honest. I would of loved to of had a desert but we waited for over half an hour after we finished our main for someone to come and see us but they never came so we ended up just asking for the bill and left.
This hotel is in a great location with friendly efficient service. Comfortable and clean rooms and although I didn't use it the restaurant looked busy and fun. I only stated one night but will be sure to stay here again when next in town.
We walked in not really knowing what to expected, but were greeted at the door and taken to the bar. Served by a delightful bar man who promised us a great cocktail. And he delivered! Absolutely couldn't fault service, staff or the drinks. Completely turned our birthday celebrations around
My husband and I recently booked a couple of nights away at the Bold Hotel, Lord Street, Southport . We chose the hotel very carefully as my husband had been shielding and we wanted to ensure the highest standards of health and safety were in place . We booked the hotel through Booking. com and used the detailed safety procedures they advised were in place to make our decision . Regrettably many of the procedures were not in place and when I took the matter up with the hotel it would seem that some of them never had been . To future travellers I suggest you check with the hotel prior to booking to make sure your expectations can be met. In summary I feel the hotel was overpriced and the ratings for health and safety should be reduced
Best cheese board ever, even our afghan hound Frank enjoyed,customer srvice second to none,brill lunch thank you. Would reccommed to anyone and as a chef myself could not fault it. Weather made it pefect
Had been going regularly, but it has changed, ie the waiter was surly, the coffee was tepid the order was wrong and to top it all they tried to over charge us. As I said earlier we would go regularly, and all was good well looked after, but not going back now.
Small portions, overpriced food and drink, 1.50 for a lime and soda, nice environment though, very welcoming and friendly bar staff. Food was expensive for the portion size, however tasted quite nice.
Myself, husband and daughter stayed here , and was really impressed, the rooms were spacious and very clean, the staff are so friendly and checking in was excellent, we were really looked after by Louise and Kerry who couldn't do enough for us , and in our opinion sitting outside the Hotel having a drink is definitely the best place to sit in Southport, we will definitely be coming back here ,
The hotel gives a warm welcome on arrival, with nothing being too much trouble. Lovely spacious room, spotlessly clean. Bar provides a relaxed atmosphere with friendly staff and the food is outstanding! Would highly recommend.
My wife and I took advantage of the 2 course lunch for £15.00 each and was very pleased by the quality and amount of the starter and main course..was substantial and good quality..service was good also..a great deal of money was spent on the refurbishment of the hotel and is very good..a good place for lunch
Just returned from a lovely stay at the hotel, travelled as a family with 2 children aged under 12. Receieved a courtesy call prior to check in where I enquired about local leisure facilities and upon arrival we were offered complimentary swim at the Victoria Leisure Club, which was great. Rooms very clean and comfortable, staff helpful and friendly, well located and overall an excellent experience. Thank you
Called in for a midweek lunch and wasn't disappointed. Impressively presented food. Fabulous service by extremely friendly waitress. You don't need to move from your seat. Socially distanced tables, one way system in operation. Contactless payment standard. A very pleasant experience. Thanks, The Leachies.
Dear andypeach468 Thank you for your recent visit and review. I am pleased you enjoyed your experience. I will certainly pass your comments onto our Head Chef over the presentation of his food and also Chloe your waitress. We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Bold
Dont bother coming if you want your food anytime soon. Food is nice but not worth the wait. Messed up our evening meal, mains before starters while waiting over and hour and a half. Same for breakfast waiting over an hour.
Returned to southport to visit and met friends for tea. Pleasantly surprised with the bold new look. The staff were very attentive and onfident, always checking on our needs. The food was ok, nice, nothing to complain about and quick. Great vibe, mix of people and busy in a good way. All round, a great night and we would return.
visited the Bold restaurant on Lord Street last Friday with my wife,a superb improvement of decor ,layout ,and ambience since the refurbishment.The food was excellent,and we were very well looked after by Chloe..whilst there we booked again for tomorrow night..we would definitely recommend a visit to anyone who hasn't yet been..
Dear 147regd Thank you for your visit and review. I will pass on your kind comments onto Chloe and I am pleased you found the décor and layout a superb improvement. We look forward to welcoming you back on Saturday night and again very soon. Thank you once again. Kind Regards The Bold
We stayed here for one night after it being recommended by a friend... hotel was lovely, bed was so comfortable. The electric went off in our room when we was getting ready but this soon got resolved by the lady on reception who was very helpful. Would definitely stay here again. Great location too
Dear EmmaJane777 Thank you for your recent stay with us. I will certainly pass your comments onto Beth, thank you. We look forward to welcoming you back again very soon and please thank your friend for their recommendation. Kind Regards The Bold
We love the Bold and have stayed, eaten and had drinks here numerous times, so it was a given we would come here this visit. As with all venues, things are different at the moment. We sat outside and eventually our drinks order was taken. Then we waited. And waited some more. One large family gave up, their tray of drinks arriving after they had left. We got our drinks after 20 minutes. Apparently not enough bar staff on we were told. I'm sure the bold will iron the timings out to make service more swift. I hope so
The Bold Hotel On Lord Street Has A Great Bar And Restaurant And Offers A Fantastic Food And Drinks Menu.Housed In A Grade II Listed Building And Built In 1832 This Is A Great Place To Unwind And Spend Some Time Having A Drink Or A Tasty Meal From There Superb Menu.The Bold Hotel Has A Superb Multi-Roomed Interior With Lots Of Interesting Features Throughout The Bars Interior And Superb Seating Options'There Is Also Good Outside Seating Options For When The Weather Is Fine.When We Came Here We Opted To Sit Inside And After We Gave Our Track And Trace Details We Then Ordered Our Beers Which Where A Couple Of Glasses Of Guinness Which Where Well Served And Priced.This Is A Great Bar And A Bar We Visit When We're In Southport As The Beers Are Well Kept And The Main Bar And Restaurant Are Superb.Easy To Get To From Southport Train Station You Walk To Lord Street Turn Right Its A Seven Minutes Walk.(This Is My First Review Of The Bold Hotel). Opening Hours. Monday-Sunday-As Its A Hotel It Could Be Open Early And Shut Late.
We were very pleased with this hotel where we stayed in room 19. The rooms have recently been made over and everything felt fresh and new. The staff are super friendly and the bar below has a horse racing theme going on and is well styled. The clothes rail in the room doesn't really give enough clearance to suitably hang a mans clothes but for a one night stay this didn't really matter. It's a shame they didn't source a chair that would push fully under the desk top in the room which would have given a sense of even more space. The bathroom is large in room 19 and the beds and bedding were most comfortable. I would certainly stay here again. Good value.
Amazing place that I've only just started visiting. The staff are amazing, particularly niamh who looked after us all night and nothing was too much for her. Can't wait to come back and enjoy the food and drink again!
Dear 1115556666 Thank you for your recent visit and review, I am pleased you found the staff amazing and especially Niamh, I will pass on your kind comments onto her and all the staff, thank you. We look forward to welcoming you back again very soon and thank you once again. Kind Regards The Bold
Nice hotel with few little minor problems like no menus for breakfast no offer of orange juice , but the rooms were lovely well cleaned , had food a drinks in bar both very good , id definitely stay again.
Visited the hotel with family including a 4 year old. We picked a late afternoon so as to miss the lunch crowds. On arrival we were greeted well and seated quickly. The menu was a bit confusing as prices were shown as numbers not currency and very small. We placed our order and after asking about how long we would have to wait decided to have starters and mains separately. It seemed strange to be asked but were assured the food was 'flowing'. Then everything went pear-shaped. We waited 45 minutes for starters despite enquiring after 30minutes. And all the food came together and was VERY hot, giving the impression the order had been 'lost'. No explanation was given except that they only had 2 chefs. The hotel wasn't full and we weren't the only ones complaining. On receiving the bill we enquired about some reduction due to the wait and our having to chase our food and were very abruptly and rudely told that we had had the government discount so what more did we expect. We paid and left. But will never be returning. Pity as the food was really good when we finally got it.
The Hotel is spot-on. The food lets down a litttle it could be appoved and menus. I got cold food so, I asked a celebrity look a like (Grace) waitress my food is cold eg: Chips,Onion rings . She took it back to the kitchen. When she came back with my food was hot no problems. The Toilets are clean and tidy with soap and hand zanitizer available. Social distances are deared to. The staff are friendly. Our waitress was Grace a very pleasent young lady with Chloe is a waitress and very Professional. All staff in the hotel are Professional to be fair. If you want see Catherine Zeta-Jones look a like go and visit The Bold Hotel Southport.
Dear Roy R Thank you for your recent visit and review. Please accept my sincere apologies over the food. I am pleased that Grace was able to sort the issues you experienced this evening quickly and professionally, I will pass you kind comments onto her, Chloe and all the staff, thank you. Our menus are something we are amending constantly; we did change the menus not long ago to appeal to families and young professionals. We are considering a set menu for hotel guests and a more exclusive A la Carte option. Due to the eat out to help offer we was extremely busy this evening, thank you again for your visit and please accept my apologies. We look forward to welcoming you back again very soon. Kind Regards The Bold
I have stayed at the Bold 4 times now over the years. The changes since I last visited were a bit of a mixture to me. The room was lovely and the staff excellent, especially Bethany. However downstairs I remember a very pleasant bar and restaurant, that has changed including the menu. It now has a feel of a modern pub with a pub type of menu. In short this aspect has gone slightly down market. To summarise, the Hotel very good, the dining area not to my taste
Dear jeffh27072018 Thank you for your most recent visit and thank you for returning for a 4th stay. I am pleased you found our new refurbished rooms lovely and the staff excellent, I will pass you kind remarks onto Bethany. As the restaurant was very busy with the eat out to help out offer, perhaps on your next visit it will be slightly quieter and have a different feel to it as the changes we have made are extremely popular with most guests. Once again please accept my sincere apologies and we look forward to welcoming you back for your 5th visit. Thank you again Kind Regards The Bold
We dine at the restaurant quite frequently and every time have had no complaints. HOWEVER last nights experience? Very poor.. The food was fabulous as always and cannot fault it, but on the other hand the service? Shocking. We booked and were sat down on a table which was dirty (considering current circumstances this is quite appalling especially when they were expecting us) the gentleman said “one moment as I grab a cloth” Another waiter was stood behind us and before we could even sit down he asked us for a drink order, we are all for quick service but didn't even have time to take my bag off! Starters plates didn't get cleared for 20 minutes even though the waiter was in and around our table almost always. Mains came, waited 10 minutes to get sauces which the girl said she was grabbing (had practically finished by the time they came) We had no check back and when plates finally got cleared we asked for the bill as the waitress replied “right away” 20 minutes past ... still no bill and not a waiter in sight! We decide after waiting for so long to go up to the bar. When getting to the bar there were FIVE members of staff messing with a birthday cake and some of them giggling about and trying to change the music, ignoring us each time they walked past. Working in hospitality myself, we understand it's a customers birthday and to make it special, but to forget about the rest of the customers? Not how it's done! We got to the bar and said we'd like the bill as have been waiting and all we got in response was “oh”. The waiter who served us we have never seen him before and although seemed friendly, service was very slow and overall poor. I mean 5 people to light some cake candles!? We are not the type to complain especially when it's a place we rate so much (USUALLY) but this bad experience has been a major disappointment.
We went to the Bold to have an evening meal and to support the Eat out to help out scheme and we weren't disappointed, all four of us enjoyed something different, clean, tidy and helpful staff, worth visiting
I came here this week for dinner, we had booked over the phone and sat outside. After our starter, we were met with 'Can you pay for your meal now' in a very abrupt manner. We explained that we were waiting for our main and they said they know but they want us to pay upfront. No other tables were asked this which was quite insulting, what if I wanted a dessert or wasn't satisfied with the food? When we paid we asked why and they said it's because they have had walk outs recently. We are always very polite to staff and would never dream of not paying but this service made us feel they expected us to walk out. The food was okay but we left immediately after as we felt we had be made to feel very unwelcome.
We had visited The Bold Hotel for a drink before and enjoyed, so this trip we walked up for another drink. We were told we could sit outside and someone would come and serve us. The tables were dirty from previous diners. We sat and waited for nearly 10 minutes. No one came to serve us, so we went inside to order. Staff were busy but chatting amongst themselves. Waited another 5 minutes to be served. We cleared the food plates off the table ourselves. A lot of staff walking around but didn't see them doing much. Such a shame.
We called in not long after lock down was lifted. The service was friendly and very good. The menu was extensive with lots of choice. Two diners had the chicken kebabs, one had a chilli chicken wrap, one person had a fish finger Sandwich and the other diner had Lasagne and garlic bread. All the meals were lovely with big portions and came quickly- great dining experience!!
Wow what a lovely place, very friendly staff, beer and cocktails vey good prices, highly recommend, will definitely come back here when in Southport, very relaxing ,not had food here, but looks delicious, carnt wait to come back here x
We called in here to have a drink. The service was excellent. We decided to have something to eat, we both had sweet potato fries and homemade onion rings which were excellent. Could not fault the service.
We have eaten twice now at the newly refurbished bar area. Pre and post lockdown. The bar area is lovely and staff very efficient. The food is very average at best. The first time I had the carvery. The food had clearly been under the heat for too long and I returned it. Decided to give it another chance post lockdown and ordered from the main menu. Food is overpriced and bland. We won't be having food again but will definitely call in for a drink.
Visited the bold on a partly sunny Sunday ,first time In over 3 months that I have been anywhere near a public house ,I was unsure a first how to go about ordering drinks but upon entering a member of staff informed me that it was table service only ,bit like Spain really ,all the staff we met were extremely courteous and professional the bar and outdoor areas were spotless and staff were sanitising tables after use ,all together a very pleasant afternoon will visit again ..
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