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Best Western Hotel Garden Villa Inn, Roseburg

4.0/5  - basé sur 979 notations.
760 NW Garden Valley Boulevard, 97470-1919, Roseburg, United States - Voir l'itinéraire

Bienvenue au Best Western Garden Villa Inn !Notre hôtel de Roseburg est idéalement situé, juste à côté de l'I-5 et à proximité de nombreuses destinations de choix, notamment du Drive-through Wildlife Safari. Le grand Nord-Ouest est connu pour ses activités de plein air dont les clients pourront abondamment profiter à l'hôtel de Roseburg. Vous pourrez vous adonner à la randonnée, au camping, à la pêche et bien plus encore, à seulement quelques minutes en voiture. La rivière Umpqua est également toute proche et c'est un endroit privilégié pour le canotage, la baignade, la pêche et toutes les activités aquatiques imaginables. Toutefois, les clients qui préfèrent simplement se détendre à l'hôtel bénéficieront de nombreux équipements. Les chambres sont propres, confortables et spacieuses. Profitez de la piscine et du bain bouillonnant, idéal pour détendre des muscles fatigués après une journée d'exploration. Tous les matins, nous servons un petit déjeuner chaud gratuit composé de gaufres toutes chaudes, de pommes de terre chaudes, d'œufs brouillés, de bacon, de saucisse, d'une sélection de yaourts et de céréales, de vos pâtisseries préférées et de fruits frais. Sans oublier l'indispensable café 100 % Arabica et les jus de fruits. Vous pourrez également visiter et profiter d'une dégustation dans la cave vinicole locale. Nous vous accueillons durant le Graffiti Weekend, qui attire des voyageurs de toute la région. Nous sommes connus pour notre service clientèle, et vous vous sentirez comme chez vous ici. Vous ne manquerez de rien durant vos vacances avec nos chambres équipées de fours à micro-ondes, réfrigérateurs et autres équipements comme les télévisions à écran plat par câble ou satellite et l'accès Internet haut débit gratuit. Tous les soirs, dans le hall de l'hôtel, nous vous offrons un petit gâteau et un thé gratuit. De nombreux voyageurs d'affaires choisissent également de séjourner à notre hôtel de Roseburg. Les employés de Costco et ODOT font partie de nos clients réguliers. Crater Lake est à quelques minutes en voiture et nous accueillons également un nombre de voyageurs d'affaires, dans la région pour les services d'exploitation des forêts et de la faune. Les foires du comté de Douglas se tiennent également à proximité et de nombreux voyageurs viennent à Roseburg pour les défilés du carnaval et les divers événements et concours organisés dans la région. Réservez votre chambre privée au Best Western Garden Villa Inn, idéalement situé, à proximité de tout !

Best Western

Hotel Garden Villa Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basé sur l'avis de 981 voyageurs
Note attribuée
Excellent
350
Très bon
391
Moyen
142
Médiocre
54
Horrible
45
CONSULTEZ LES AVIS POUR
En couple En couple
340
En famille En famille
326
Escapade entre amis Escapade entre amis
58
Professionnel Professionnel
150
Voyage solo Voyage solo
72
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"House Hunter"

5
21/09/2018

While looking at property available in Roseburg, Oregon, I stayed here and the experience was GREAT! The rooms are big, clean, and quiet. The staff are friendly, professional, and highly informative of Roseburg and what it has to offer. I'm so pleased with my stay, I bought a home in Roseburg.

"110 degree weather but no matter they have a lovely pool"

5
05/09/2018

Great place to stay after driving I5 all day. All the rooms surround the pool. They have sunscreen available to guests on the tables by the pool. Continental breakfast, wifi, t.v., nice shower and comfy beds. We had to do some laundry on our trip and they had two washers and dryers. Don't forget the quarters for the machines.

"Overnight Stay"

5
05/09/2018

Very clean accommodation. Reasonable rate. Professional, courteous staff on all shifts. Perfect for us when travelling through the area. Within walking distance of 4 restaurants. Snacks in the office from 5 to 10 pm. Outside pool, small spa/hot tub, guest laundry, quiet for sleeping. Highly recommend!

"comfortable stay"

5
20/08/2018

Started with working staff at the front desk. Employee's name was Shana. Very professional, personable, efficient. She explained all of our questions in a professional manner. Our room was very clean, and the room was at a nice temperature. It was pretty warm outside that afternoon. We had no problems at all.

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Great place to stay with a dog!"

4
16/08/2018

We stayed here for two days this summer with our 85 lb Italian Mastiff puppy (Cane Corso, if you want to get specific). We wanted to go to the Wildlife Safari (which doesn't allow pets for obvious reasons), but were worried about leaving our puppy in their outdoor kennels because of the triple digit heat. We would much prefer to leave her crated in the air conditioned hotel room for the 2 or 3 hours it would take, but most hotels won't let you do that. We spoke to the front desk about it, and they were totally cool with it! They just asked that we leave the do not disturb sign on the door so housekeeping didn't get a surprise. We also left them with our phone number in case our puppy decided to make a nuisance of herself. We were grateful for the accommodation, and I'm sure our puppy was much happier than she would have been had we taken her to the park.

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your wonderful review! It was a pleasure having you. We strive to provide the best possible customer service to our guests. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aman Sandhu, General Manager

""Needed It""

5
16/08/2018

Very nice facility for the cost, and I would certainly recommend it to anyone coming through the area on a bike trip, or for any other reason (grin, wink). The staff was courteous, friendly and knowledgeable of the area. They had several suggestions for nearby places to eat (we went with the Thai). I got a big kick out of waking up to a "cleaning kit" sitting next to my bike in the morning. Such a nice touch and completely unexpected (not to mention, my scooter REALLY needed it) We'd definitely include this BW in our route planning for our next trip through Oregon. "So many roads so little time."

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Don't Overlook it"

4
08/08/2018

Your first thought is that it must be tired or to noisy ( it's next to the freeway) but was happy to see recently updated interiors, clean and great motel staff. Breakfast was “hand made” in the mornings ( not food service ) and surprisingly quiet. Very friend,y family stop

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Good Place"

4
03/08/2018

Fast no-hassle check-in, friendly staff, large king room, very clean, comfortable bed, clean bathroom, good working WiFi, hot and cold choices, waffles, yogurt, plenty of carb choices for breakfast. Highly recommend this place. Eat at Elmer's Diner just 1/4 mile away.

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Family Friendly"

5
02/08/2018

Great place to stay with family the pool is fantastic even provided sunscreen the breakfast lots of options and plenty of it clean rooms and friendly staff !! Cookies and chips and salsa in the evenings!

"Was nice for one night"

4
02/08/2018

Was nice and clean. Just a full bed which was different for us. The pool was freezing so we sat in the hot tub for a while. Our room was small but okay for a night. People were very friendly. Directed us to a place to eat in the evening

"Best Western Garden Villa is the BEST!"

5
31/07/2018

If you have pets, want a clean, friendly, accommodating stay in Roseburg that goes above and beyond for their guest, do yourself a favor and stay here. I ended up needing a long-term but temporary room for about 3 weeks and it was truly a home away from home. Roomy and comfy, exceptionally quiet rooms and grounds, even with weekend weddings. Ryan the manager runs a great place and his staff clearly respect him and the facility. Big breakfast, coffee always, cookies and salsa and chips every night at 5:00 for free, perfect! Was at the neighboring Days Inn first and had a HORRIBLE EXPERIENCE- CHEAPER MEANS NOTHING and these guys are flexible in their discounts. Spent a week at Holiday Inn before the Best Western and I'd take this over that any day, I don't need to pay more for a river view of the homeless camps. Best Western is very convenient to gas, groceries, and food also.

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Comfortable "

4
20/07/2018

This BW is easily located off the freeway close to gas, shopping and not far from restaurants. It has a swimming pool and laundry facilities. The room was very clean and spacious with a refrigerator, microwave and a side chair. There is a breakfast room near reception. Breakfast choices included scrambled eggs, sausage, bacon, mini cinnamon rolls, yogurt, cereal, coffee, OJ, toast and you can make waffles.

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"originally wrote 3 star review...this followup reflects lack of management empathy / cynicism"

2
17/07/2018

This is a re write of an earlier review as we wished to EDIT following our experiences with Best Western Roseburg Oregon 97471. It's expensive for what it claims to be, and we're DOWNGRADING a circle based on their lack of 'responsiveness to concerns'. Firstly, the 'bricks n mortar' or bones of the motel are good. Room, although small was ok for one night, everything worked, WiFi strong, bed comfy, clean tidy...no room to open the luggage racks, a VERY small space on the 2nd story, up steep 2 flights of stairs. Breakfast was the standard motel high sugary type, mainly carbs, and nothing for a dairy free diet, but decaf coffee was free and available during our stay and much appreciated. We did enjoy the corn chips and salsa when we checked in. It's not all poor. This could be a great property? However: We booked as seniors, received the rate as such, were given an inappropriate room on 2nd floor no elevator, no parking at the foot of the landing, and we expressed our concerns at check in & again AFTER schlepping heavy bags up 2 flights of stairs left a message using room phone, all ignored. Our review on T A, also mentioned the inappropriate 2nd story room. (since removed so we could RE WRITE), Manager Mr Sandhu replied on T A, but never through his corporate channels, saying NOTHING about our concerns! He congratulated his staff calling them wonderful. Sung their praises! He said our review on T A was POSITIVE? Let us set the matter STRAIGHT, here and now in the EDITED version: It's NOT a positive review, SIR. Minimalizing our feelings of being placed at risk by very steep stairs, by NOT acknowledging our REAL experience seemed unfeeling, even insulting. This, and the avalanche of emails from Best Western chain touting their upcoming services after we OPTED OUT! is why we are doing the review over again, Mr Sandhu, should u happen to read it. You had our full contact details / direct phone # / but chose NOT to reply in person after we asked for u. NOW? Please remove us from your data base, and Do not send us any advertising material. blessings, RS & W

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Overnight in Roseburg"

4
17/07/2018

This was our first stay at the Garden Villa Inn, a comfortable, well-appointed BW hotel. The staff was friendly and efficient, the breakfast satisfying with sufficient choices, and the room a bit smaller than other BW's we've stayed in, but we were well pleased and refreshed at the end of our stay.

"Don't expect much, most of all if your a high buying customer for a suite ..."

1
12/07/2018

larger full bath for suit rooms, a much MUCH larger bathroom, we could not even use it it was so small and disconferting .. a bed that isnt hard as stone so we could actually sleep, we needed to leave EARLY due to how bad it was. a better arrangement for the tv and bed, we had to stand or sit on the floor to watch tv right and it was so far away from the bed we couldn't much use it. and the AC hardly worked, it was HOT out and the room, never got bellow 80.. i would rather like a refund, it was one of the worst places i ever spent my time, and the breakfast was gross as well and not filled on much anything..

"GREAT hotel"

4
03/07/2018

I rarely rate a hotel "excellent" but this hotel was VERY close to that rating. We stayed there for 4 days and did not have any issues. It was VERY clean, had a GREAT breakfast and the staff was VERY accommodating. I would definitely recommend this hotel to friends and family. If I ever return to Portland, I will stay at this hotel.

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"No Problems"

4
28/06/2018

This was just an overnight stay on the way through to Crater Lake. Must say we were a bit concerned upon arrival given outside nature of the hotel and proximity to the I5 but it ended up being fine. Room was comfortable, aircon worked fine and also drowned out any traffic noise. Staff were friendly and the basic breakfast was ok to get us started. Wouldn't want stay more than 1 night but suited our purposes.

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"would have been a 4 circle, but for dubious 'judgement' by check in person"

3
22/06/2018

The good: everything inside the room works, shower is good, bed comfortable, it's clean and tidy. coffee is always free n easy even de caf! much appreciated. corn chips n salsa upon check in was nice. Fridge worked well Not so good: breakfast is VERY ordinary, couldn't find much of a dairy free nature, and it's bog standard el cheapo motel americano powdered eggs, starchy stuff, SUGARY things that we can't eat. Room was very small and slightly cramped once our baggage was placed inside. no space for luggage racks of course. (working off the floor) value? I guess this is what 120 bucks buys in Roseburg? Thoughtless and loss of circles: we checked in as seniors and paid as such: room 226 up two flights of stairs and car park NOT close to the bottom of landing. couple of OLDIES 'shlepping' baggage up n down made for difficulties. was mentioned and 'not taken on board' at check in. we did our best, but feel placed at risk as it was steep.

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"An oldie but a goodie!"

5
19/06/2018

Pulling in and seeing all the people with dogs I was alarmed. However, as Aman was checking me in he assured me no pets were allowed in the section where we were staying. this facility was built in the late '50's as I was informed. That was when buildings were solidly constructed and sounds didn't permeate the partitions as in the newer ones. Mr. Arman also informed me that starting at 5 P.M. they had a complimentary time in the lobby for coffee and treats (our day was chips & salsa along with freshly popped popcorn). We walked into our room and found it very clean. All the staff with whom we interacted, especially Dana who came into out room when I called to say our A/C wasn't working. I had failed to see the correct setting that was in a lighter, harder to see color. The result was a sound night's sleep. This facility has two levels with no elevator. However, the incline of the steps were such that they weren't hard to climb. I had already noticed that the room had real coffee cups along with the throw away type. At breakfast I discovered they also used real plates and real utensils. Additionally, a staff member, in addition to keeping items fully stocked, walked among the visitors ascertaining they did not need anything. This was especially a nice touch seeing her helping the children trying to fix for themselves, such as the waffle iron, and that still gave the children a sense if independence from parents doing everything for them.

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Great stay, and hotel."

5
29/05/2018

Very pleased with overall stay. The pool area was very clean and well maintained. The upkeep of this property was excellent. Not a it of placed leaf. Highly recommend this hotel. Good job BW. Oh, the breakfastwas right on track as always. Great value.

Best W, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Basic"

3
27/05/2018

Less of a hotel and more a motel the room was very basic but adequate for a night. We slept well enough although the breakfast was not great. Service was good and the room was clean enough. It was also within earshot of the Interstate.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Roseberg"

5
21/05/2018

Clean comfortable room. The pillows were very soft they did not give me a neck ache. Power outlets on each side of our beds for devices. The bath room area had a low light switch for nighttime which was a very nice feature. Breakfast staff could not have been more accommodating and helpful. The fact that the hotel wrapped around the interior parking like a courtyard was a nice touch of added security. Staff had buckets on hand containing supplies to clean our car windows .

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Very close to shopping and restaurants"

4
17/05/2018

Although this Best Western sets on edge of a shopping center, it is relatively quiet and comfortable. The staff like most Best Western's are friendly, attentive and professional. On this day they were serving snacks in lobby for guests between the hours of 5 and 9 PM. Rooms clean and fresh and very well appointed.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Great place to stay in Roseburg"

5
01/05/2018

Clean comfortable room, great internet and a very good breakfast. Close to the freeway but no road noise. The staff is very friendly and make sure everything is satisfactory. Over all a great hotel!!!

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please let us know. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Motel feel on the outside, Quality Hotel on the inside."

5
30/04/2018

I was looking for a hotel that had a lobby and no outside entrance (separate entrance) to guest rooms, so I was a little let down when I arrived and saw that there was no lobby entrance to rooms. It felt like more of a motel than a hotel. Otherwise, the rooms were clean, the staff was extremely nice, and the food was delicious. I would stay there again and I would recommend it to others.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please let us know. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Reasonable hotel but beware service dog owners."

3
29/04/2018

I have stayed here many times on business, always with my service dog. I have no choice but to have this dog with me and he is a trained service animal. This time, upon arrival, I was told that my room would need to be reassigned because they had to make sure I was in a pet friendly room. I told the check in person I would wait and they then explained that I had to have a pet friendly room to protect guests with allergies. I waited. They explained how unfair to allergy sufferers it would be to have me anywhere but a pet friendly room. I waited. They explained that as long as pet friendly rooms were still available they would be able to check me in. I explained that the last statement was, perhaps contrary to the ADA laws and that I really didn't need to know how their policies worked. On they went with more explainations of how allergy sufferers would suffer if my “animal” were allowed in a non pet room. How about this.... in the future just assign me a room, any room you like that matches what I have booked and quit with the patronizing explainations of your discriminatory policies on service animals. It's not a pet, it is not with me so I can snuggle with my furry friend! It is a service animal that allows me to be in public without unacceptable personal risk. The room was just fine. The iron leaked but no big deal. Noise outside in the night from a couple of inconsiderate guests; not usual for this location and the hotel was not to blame. Internet didn't work but again not the fault of the hotel because a large area was down that evening. Not a bid hotel. Just a poorly trained check in person.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Tiny roroom"

3
01/04/2018

Newly redone motel with very little room size, no privacy to bathroom. IMO it was overpriced. The motel was next to an interstate highway but the noise level wasn't to bad. Next time in the area we will try another.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Great Staff"

4
09/03/2018

Really good little Hotel right off I5 with a GREAT Thai restaurant right next door. Nothing really fancy or spectacular here but a very solid Hotel at a reasonable rate, Rooms and beds were small but very comfortable. Really good breakfast with scrambie eggs and potato's, and the lady who works the breakfast room was delightful. Staff all around was very nice. Wouldn't hesitate to stay here again if in the area.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"great breakfast."

5
09/03/2018

Stayed one night basic room but clean, room had everything needed such as TV, microwave, fridge and even a bathroom. beds seemed a bit old but not bothersome. enjoyed the breakfast had plenty of sausage , waffle , and some fruit.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Good place to stop"

4
07/03/2018

We've been before so we knew what we were getting: quiet, clean and comfortable accommodations. Strong wi-fi. Good breakfast with waffles/eggs/bacon/sausage/hash browns and lots of cold choices. Very friendly 'breakfast lady'. Attentive staff at check-in-check-out. Curiously, if you want to pay for the room in cash, they want $250 up front for security so be prepared for that.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Better than expected "

4
11/02/2018

I'll begin by saying I'm not that picky and have had to stay in some hotels out of necessity. But my wife, who was accompanying me, is very picky and she was surprised and pleased. This hotel is one of the old motor hotels with the outside entrance to your room. The room was very clean and well furnished and the bed was comfortable. There was some road noise from being next to the highway but all of the few hotels in Roseburg are along the highway. Breakfast was the usual with scrambled eggs, sausage, waffles and cold items. All in all, looks like the best option in town for now.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Great hotel"

5
29/01/2018

Anniversary trip with friends...sweet hotel...complete with the warm cookies we've come to expect from best Western. The staff went above and beyond to make us feel cared for...even giving us an anniversary card signed by the staff! It was cold January so we didn't swim but the hot tub was open. Comfortable bed, lovely clean room and the jacuzzi tub was fabulous

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Best Western Plus"

3
05/01/2018

If you had a choice to stay at a Best Western Hotel, choose a Best Western Plus. The hotel uses 2 queens in a double room and complimentary bottled waters are given with complimentary hot buffet breakfast. Good value for your money.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Fantastic stay"

4
04/01/2018

I reserved our room via their website since we needed a place to stay since the following morning we were heading to Wildlife Safari. Also reading the reviews of the surrounding hotels, I decided to spend a lil more and be secure and not in a sketchy people or area. Once we arrive shy of 9pm, I was greeted by Britney who was friendly and has an infectious smile. She check us in and I also confirm if they were willing to accommodate us with a ground floor close to lobby since traveling with two small kids. She said we certainly were able to. I thanked her and was ready to depart when she offered chicken noodle soup in a crock pot, cookies and popcorn. She did say it normally ends at 9 but would hold off while I unloaded and got situated. The room is nice and comfy. Cable was great since I was able to watch the ID channel which in the other hotels it wasn't on the guide. Next morning we head to breakfast and was greeted by Genia who was cleaning the tables, clearing the plates and restocking items. She was friendly and courtesy. She kept checking on us and even took into consideration our kids asking questions and complimenting on there hats etc. She definitely made my day being a positive energy and cheering with everyone she came into contact with. Kudos to this hotel and staff. Would come back needing if I'm back in these neck of the woods

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"King suite"

5
02/01/2018

My husband and I recently stayed with our 5 month old son in the King Suite. It was perfect for travel with an infant. It had a separate sleeping area from the sitting area which allowed us to put our son to bed without disturbing him while we visited and watched television. It was clean and quiet. Overall it was a very well appointed room and was a great value for the price.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Perfect"

5
28/12/2017

Best ever walk in experience. This is a very well run hotel, all the staff were friendly and helpful. This is a great place to stay in Roseburg Oregon. Best Western is our place to stay when we're on the road.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Top tier rooms and service"

5
27/12/2017

From check in to finally relaxing for sleep, no issues. The BEST shower ( spray and force) in chain accommodations. New beds being put in all rooms, mine was superb. Room clean, even on surfaces by lights Breakfast server attentive ( items do not run out by 7 AM)

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your wonderful review! It was a pleasure having you. We strive to provide the best possible customer service to our guests. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good but Noise"

4
26/12/2017

Over all my stay was good. The employees were very good, helpful, pleasant, and professional. The room is well used and could use some updating. Over all the room was clean and maintained. The breakfast was good and had several choice options. I liked the homemade soup and cookies available at check in. The only problem encountered, I was awakened several times during the night in what sounded like trash trucks picking up trash dumpsters. I don't know if this was just a random one-time occurrence or not, but it was annoying.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your wonderful review! It was a pleasure having you. We strive to provide the best possible customer service to our guests. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Well kept!"

4
20/12/2017

This is the closest hotel to the Roseburg Veterans Administration Hospital. So, it was the perfect choice for us to stay here while visiting our veteran son who was a patient. My arrival experience was warm and welcoming. Brittany was friendly and professional. Though this is an older hotel, and the exterior is a bit dated, the rooms appear to have been recently updated. The room I had was small, but had everything I needed. Thoughtful touches, like the swan holding the makeup remover, lotion, and shower cap were very welcoming. A real coffee mug was another nice touch. I look forward to staying again in a few days, with my husband, so we can visit our son again. I would certainly recommend this hotel to anyone visiting the Roseburg VA hospital.

"Very enjoyable"

5
17/12/2017

Visited Roseburg to take the grandkids to see the Festival of Lights and Santa's Village. Staff were friendly, warm, and very helpful. Rooms were clean and comfortable. Will definitely stay there again when we return.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Welcomed respite"

4
16/12/2017

Great room and price. A little tricky in finding the entrance during rush hour traffic but manageable. Great nearby restaurants. The staff were extremely friendly and helpful. The room layout is some what dated but very comfortable with a nice room sink and well lit mirror.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Weary travelers"

5
16/12/2017

Friendly and helpful staff, good accommodations. Plenty of local shopping close by. Easy highway access yet very quiet in the room. Fresh popcorn at check in and excellent choice of breakfast combinations in the morning. Almost as good as being home.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Front Desk Staff is GREAT!"

5
13/12/2017

I've stayed here many times, and always the front desk staff is friendly, professional, helpful. The soup is good too! It's nice that they allow pets to stay. The rooms are clean and the hotel is fairly quiet.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Comfortable, clean and quiet"

5
04/12/2017

We arrived around 5:30 pm after a really long drive. The lady at the front desk was very welcoming and efficient. She offered us cookies and soup. We were in our room within minutes. When asked for restaurants in walking distance she had a list pre printed. The bonus was they used real plates, cups and cutlery instead of plastic and styrofoam for breakfast. Nice touch

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Just right"

4
02/12/2017

A nice room that was quieter than expected being right next to the interstate. Clean and roomy with close access to casual dining. The heater and the fridge were quiet running too. Hard to find in rooms these days.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Delightful Accommodation"

5
29/11/2017

We landed here around supper time on Thanksgiving night. Normally there would have been stores open where we could have taken advantage of the facilities offered at this hotel for cooking, inncluding the area in the middle of the property for barbequing. However, stores were not open and we were very kindly looked after by the hotel - they supplied soup, coffee and freshly made cookies until 9 pm that night. That's in addition to the coffee always available. Had a great stay.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"I would not stay here again"

2
23/11/2017

First off, there isnt an elevator at this hotel so we had to stay on the ground floor as my elderly mother was with me and she cant climb stairs. I prefer to stay above ground level for several reasons: parking lot noise, foot traffic at ground level is more and often louder as people are coming and going from their cars. The hotel staff were all friendly and accomodating, and the complimentary breakfast was like most at this type of hotel-neither spectacular nor terrible. The room was our issue. The toilet leaked (which we did get a slight discount for) and the linens didnt appear to be fresh. They didnt feel, look, or smell fresh. Personally, I wouldnt stay in Roseburg again for other reasons, but if I were stuck in Roseburg, I wouldnt stay here.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 541-672-1601. Sincerely, Aman Sandhu, General Manager

"Great Staff"

5
23/11/2017

This hotel is a little gem in the valley. The staff is warm and friendly and they go out of their way to make your stay the best. With the proximity to the freeway and all there is to do in Roseburg you can't go wrong.

"nice hotel, very nice staff"

5
22/11/2017

For the low price of this hotel, it was really excellent. The checkin person offered us cookies and popcorn, the breakfast person refilled our coffee cups. It was a very pleasant stay. I have no complaints

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Clean and Comfy"

5
21/11/2017

My husband and I stayed just one night on our way from Seattle to LA. Check-in staff was very friendly; our room was clean and comfortable. The breakfast had hot and cold items and was a great way to start our day before the long drive ahead of us. Even though the hotel is located right off the freeway, our room was nice and quiet. Would stay here again.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Walking distance to many amenities"

4
21/11/2017

Is within walking distance of many restaurants, stores and banks. Rooms are nice. Employees were extremely helpful. Working laundry room for guests. Has soup, popcorn and cookies for guests after 5 pm.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Hotel in Roseburg"

4
15/11/2017

Upon check in we were offered a bowl of chicken noodle soup. Jessica was very helpful in moving us to a Jacuzzi Suite which was awesome. Breakfast was delicious. Giana, in the breakfast room, was a ray of sunshine.

"Clean and well kept, courteous staff"

4
15/11/2017

This is an older two storey motel style that has been kept up and modernized. The rooms are very clean. Just off the freeway so easy access. Good restaurants nearby although they had a big pot of home made chicken soup and cookies we took to our room for supper. Very good. This is our third year using this stop on our way to Phoenix. Will definitely stay here again.

"clean and friendly"

5
13/11/2017

Best Western in general has good quality hotels. I would rank this hotel is one of the cleanest hotels I have stayed and certainly one of the top Best Western hotels that I have stayed. The hotel is exceptionally clean. All employees are very professional and they provide many unexpected extras. They even have hot chicken noodle soup and cookies for the evening.

"Best hotel custmer service ever!"

5
12/11/2017

From fresh chicken soup with homemade noodles to 3 kinds of warm cookies in the lobby, to pleasant and caring staff, to clean rooms with towel touches found on cruise ships, this was my best experience ever in a hotel. Even had music playing by the hot tub!

"Convenient and Really Nice Breakfast"

4
10/11/2017

Breakfast is first rate with lots of choices and great coffee. There is some noise from the freeway - but almost all the hotels in Roseburg are right along the freeway - so it is hard to avoid that. But rooms are very clean, bed is comfortable and breakfast was perfect before getting on the road again!

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Heading South"

4
09/11/2017

We decided to stop over night in Roseburg Oregon and selected the Best Western Garden Villa Inn due mainly to the proximity to the highway. It is an older facility but the overall experience was great. Check in was quick, room was very clean and even with it being very busy it was a quiet night. Enjoyed the breakfast then back on the road. Only issue was one of the beds is needing to be replaced as there was a slight sag.

"Honeymoon"

5
08/11/2017

My husband and I were stopping along the way to our honeymoon and we found this awesome little hotel with great prices! We got a kind suite with a jetted tub for $110. Not bad at all! The beds were extremely comfortable. Staff was delightful and the breakfast selection was huge!

"Great customer service and convenient!"

5
07/11/2017

Stayed here while passing thru to go home to Idaho. Jessica gave great customer service on the phone booking as well as in person! They offer complimentary fresh cookies, popcorn and chicken soup on a brisk fall night. Check it out, you'll be glad you did!

"Garden Villa Stay"

3
05/11/2017

The room was average. The sink has been upgraded to granite. There was a patch behind the bathroom door that had been some time ago and had never been painted over. There were cigarette butts outside the door even though it is a non-smoking room. The free newspaper and evening snacks were a nice addition.

"Road Trip"

3
02/11/2017

It was the last night of a 17 day road trip. We stopped in Roseburg because it would be an easy drive home for us the next day. We stopped at the hotel without a reservation, but the lady behind the check-in counter quickly found us a room. The room was a typical king room and had everything we needed. The location was right off of Interstate 5 and there were several restaurants in the area. Perfect for our needs.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Average rooms but excellent service"

3
28/10/2017

The Best Western Garden Villa Inn is somewhat dated (meaning smaller, outside entry rooms) but has been nicely updated, especially the reception and breakfast area. The heating/cooling system works but is an older style, and space is tight in the room. We stayed on a busy Friday night so there was considerable outside noise in the evening and again in the early morning. The breakfast was well presented, and kept recharged by the full time attendant.

"Pet friendly and welcoming rest stop"

4
24/10/2017

Several times I have stopped at this hotel this time I was pleasently surprised at the nice improvements. The hotel has set up an area for travelers who bring their pets. The place is well landscaped with a grass area set aside of animal use. To back customers don't use the area and just let their animals go any place they want. The staff is right on up keep of the grounds as well as the rooms, making you want to come back and bring your furry friend with you.

"Surprisingly good"

4
22/10/2017

This was our first time in Roseburg, and we were leery about the older property and low room cost. But the bed was comfortable, shower hot and strong, complementary breakfast better than average, and wifi worked well. Staff was very friendly, courteous, and helpful. Only downside was "air freshener" used -- this wasn't needed to cover up any problems (thankfully!) and shouldn't have been used by housekeeping, Luckily it all cleared out by bedtime.

"Pleasant stay"

4
20/10/2017

My wife and I spent the night here on our way to Crater Lake National Park within an hour and half away. The room was spacious, clean and comfortable. What I did not like was the location of the room. It was tucked away in a dark corner of the motel next to an exit with an iron gate for security. That was ok till people started going through the gate and letting it slam behind them, very loud and annoying. I'm not going to downgrade the motel because of this, but we had already settled in with our luggage before the banging occurred. It did settle down later and did not become and issue with sleep, I would just not recommend the rooms close to the gate on the ground floor in NW corner. However, the continental breakfast was good and the staff was very nice. It was a pleasant stay and comfortable nights sleep.

"Unexpected delight"

4
18/10/2017

Room was large and clean, next to off ramp but quiet, staff was very helpful I would definitely stay again. Do not let location fool you. looks like it would be noisy but it was not. The pool was clean and well maintained. Very close to shopping, you can walk there. We stayed there during the fires and their cooling system worked so well we couldn't smell any smoke.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Good Hotel at a good price"

4
15/10/2017

We visit Roseburg a few times a years and always stay at this hotel. It is right on the freeway, in good condition (though dated) and at a reasonable price for a one night stay. The free breakfast is Okay but nothing fancy.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Fantastic Service"

4
15/10/2017

Staff was very accommodating and helpful both at Check in and out. Breakfast was was enjoyable and hot as advertised. Convenient location. Comfortable bed and room was very spacious. We were greeted with cookies and popcorn...very nice touch. We would highly recommend this Best Western which meets their high standards for a hotel facility and exceeds it with the high quality service.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"great breakfast, good location"

5
13/10/2017

Our toddlers loved the free popcorn and cookies at the front desk. The sausage gravy and potatoes at breakfast are great! There's a gas station next door and several good restaurants very nearby. All the staff were very friendly!

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"A little better than motel 6"

1
06/10/2017

We checked in with an awesome girl at the front desk named Brittany. She was very sweet and fast. We booked a pet friendly room so I figured it's usually a little less of a room than the normal rooms because the wear and tear pets can have on a hotel. But I wasn't e pectin what they were selling at $135.00 a night. The bathroom is tiny, the amenities bare bones and not what I was thinking they would hand out. The room dire tory is great, tells you everything you can do there, i. e., mail letters, swim from 9 I believe until 11 pm., vending machines, free breakfast, 2 HBO channels, etc.. The breakfast lady was quite rude and when I didn't want their instant oatmeal proceeded to tell me it was good, I said, no its old and doesn't dissolve, I wasn't going to eat it, I tasted it, yuk, the rest was pretty greasy and bad fake butter, old stale bakery items and stale hard biscuits to go with the OK. Gravy. I won't go on, but I believe the saying is, 'the customer is always right'! Not according to the breakfast lady. Besides all that, it's clean, but if you get there around 9 p.m. As we did, you have to park off the property in the Ross% Pet o shopping Center, which does not feel safe. And did I mention they had cranes outside our room that were welding at 7:45 in the morning. I would really like to ask for half of my cash back. Won't recommend to anyone Plus we had just stayed in Lincoln City for a week at a beautiful Hotel on the water that serves breakfast to you're suite in the morning and wine party socials at 6pm. each night, for the same as this sub par Best Western

"friends trip"

5
05/10/2017

We were on a 3 week pleasure driving trip from Southern Calif. to Washington state to visit friends, and then back home. All 1 night stays at a time. This hotel was a lovely hotel, very friendly employees, clean rooms, comfortable beds, good breakfast to start the day. All foods ready for early departures. Wonderful restaurants in town for lunch or dinner.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again!

"They really try to please you!"

5
03/10/2017

The employees here are trained to please. It starts with checkin and continues to breakfast with over the top enthusiasm. Near the I-5 but you never hear the road noise. Breakfast better than most and rooms very comfortable. They do offer evening snacks. Roseburg is between Medford and Eugene but I would prefer to stay here if given the opportunity again.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Great Best Western"

5
03/10/2017

Stopped late and as given a wonderful upstairs room, which Jessica at the front said she did especially for women traveling alone. She was courteous, the room was perfect and I slept well. Best Western has always been a sure stop for cleanliness and comfort.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your wonderful review! It was a pleasure having you. We strive to provide the best possible customer service to our guests. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601.

"Room 125 way too hot! "

2
29/09/2017

As other reviewers have said, this is an older hotel that needs an update. However, it was the pitifully ineffective air conditioner in Room 125 that made for a miserable, sleepless night in 90 degree weather which warrants a 2 Star review. Even the friendly staff (Brittany) and the secure parking for our moving truck couldn't make up for that. Definitely would not stay here again. If you do, check the A/C before you unpack.

"Holiday"

4
27/09/2017

We stayed in this hotel for 3 days, over a weekend. The service was very good. The breakfast was good with very good attendant. It was nice to eat on china dishes and real silverware. The washing facilities were excellent but would be beneficial to have a chair in the room for guests who want to stay in the room when washing/drying their clothes.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Roseburg"

4
27/09/2017

The staff was excellent. Was easy to find with shopping nearby. The outside of building is old, could do with a facelift. It has a lovely pool area, and BBQ area. Rooms inside are clean and bed was great.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your wonderful review! It was a pleasure having you. We strive to provide the best possible customer service to our guests. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601.

"Excellent Hotel will stay again"

5
26/09/2017

We used this hotel/location on our way home from Canby. We had a trailer full of animals. The staff helped us to park our vehicles and provide water for our animals. When towards midnight when our animals were getting a little unruly, the staff, again, provided assistance to calm them down by providing access to water. This access allowed us to fill water buckets, make them available to the animals, and calm them down. The only downside is that there was no real butter with breakfast.

"Very pretty, very clean room"

4
24/09/2017

The Jacuzzi suite we stayed in was well decorated, and extremely clean. The bed was very comfortable, there was a nice big screen t.v. in the room, as well as a desk, and a small table with 2 chairs for dining. The room was very charming. Our only complaint was that it seems that the motor in the Jacuzzi tub was going out, and not only was it ridiculously loud, but the water coming from the jets came out in spurts. We had to turn it off and just use it as a large soaker tub. We informed the front desk when we checked out, and it seemed they were going to address it.

"Good Value for Pet Friendly Room"

4
22/09/2017

It is always difficult to find accommodations that are pet friendly at a reasonable price but we found that Best Western consistently meets our needs over 95% of the time as only a very few do not allow pets. The breakfast was not fancy but had enough variety of selections to meet most people's dietary needs (including gluten free); the woman who serviced the breakfast was outstanding in providing caring attention to ensure we got everything we needed. The room was very clean but the building was somewhat dated. Overall, I would recommend Best Western to anyone travelling with pets.

"A fairly clean motel"

2
19/09/2017

As far as a motel goes, it's clean. Beds are uncomfortable though, but they served a purpose. We stopped at this one because we knew the BW in Forest Grove is really bad, and it was cheaper than Eugene. However, for a motel, it was way overpriced.

"Incredible place to stay!!"

5
15/09/2017

My wife wasn't feeling well. Jessica gave us a quiet room away from the road. Ended up staying there for 2 additional days and they were great about everything. I highly recommend staying there. Places kept spotless and up-to-date. The nicest Best Western I have stayed in ever!

"Disappointing"

1
13/09/2017

Best western usually does a better job. There are better option then this hotel. It smelled bad, the bed was hard and had a plastic cover that made noise every time you moved. There was mold in the bathroom so I passed on a shower. Won't be going back.

BestWesternHotels, Corporate at Best Western Garden Villa Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Really great stay"

5
12/09/2017

We really enjoyed our stay. Check-in was easy, the room was nice and affordable, and the location was great. What was really outstanding was the customer service. The woman at check-in was fantastic and so friendly and personable. She even gave us some free toothpaste after I asked where we could find a store to get some. The morning check-in crew was terrific and when we checked out the man who helped us was terrific. The lady at the breakfast buffet (which was very good) was helpful, friendly, and eager to serve. Our one complaint was the bed was not as comfortable as we would have liked, but I am still giving a five-star rating because the customer service was so fabulous.

"Needs updating"

3
11/09/2017

Service was good but the hotel needs an update. Hotel staff were very friendly and professional. The location is convenient but located right next to I-5 which provides a lot of road noise. We always stay at Best Western because of their value and quality, but this one for the money paid is at the bottom of the ones we've stayed at.

"Nicely Located But Needs a Little TLC"

3
10/09/2017

I have stayed here a couple of times in the past and have been impressed with the value received, cleanliness and helpfulness of the staff. That hasn't changed, but the overall condition of the grounds and room could use a little improvement. The sidewalk fronting our room was dirty, with stains from spilled drinks noticeable. The door of room 122 was hard to close without slamming it hard enough to latch. While the room was clean enough, the carpet seemed a little worn. The toilet seat in the bathroom had 3 little holes in it, just rough enough to irritate sensitive skin and delicate sensibilities. Overall, these deficiencies aren't enough to make me consider staying someplace else, but a little sprucing up would be appreciated.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Excellent place to stay"

5
08/09/2017

On arriving my room was spotlessly clean and welcoming. The staff was friendly and professional. The hot breakfast was copious and there were many choices. The breakfast person was very friendly and looked out to see I was well served.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Management very rude."

1
05/09/2017

We found the manager STAN very rude and the clientele at the hotel less than desirable. Lots of smoking in and around all the rooms. The breakfast was not that good. The hotel was not kept up for a Best Western. Carpet stained and there was an odor. Felt like I was in a very cheap hotel.

Aman S, Public Relations Manager at Best Western Garden Villa Inn, responded to this review
We do not have a manager named STAN here at this facility. I do show that you stayed with us. However, I think you may be referring to a different facility. I hope your stay with us was pleasant, and hope we can accommodate you in the future. Sincerely, Ryan Sanders

"Clean enough"

3
01/09/2017

Average.. Clean enough. Should be cheaper for what you get. Pool pretty cool. Breakfast ok. Just should of been cheaper for what you get.... oh well .. would stay again, but going to search for a Groupon or something first. LOL

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Best in Roseburg"

5
29/08/2017

We stay here the same long weekend every year and it's consistently reliable. The staff is very friendly, the rooms are clean. It's not a fancy 4-star hotel, but Roseburg doesn't have any. If you want clean comfort, stay here. The outdoor pool is always clean and there's plenty of pool chairs for relaxing. The outside grill by the pool area is a bonus. My highest 5-star rating to the woman who works the weekend breakfast. She is outstanding! She remembers us every year and is so kind and thoughtful. This year the bed in our room this year was not good. My sister stayed in a room as well and also expressed an uncomfortable bed. The foundation was very wobbly so any movement felt like you were in a water bed. Even with this, I would still recommend this hotel.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"it is what it is"

3
29/08/2017

typical chain motel... a little dated... places like this undergo rennovation every 15-20 years and this one id due... everything works, no problems, just dated...in middle of large mall with a different chain next door... staff friendly and helpful... you won't remember this place as soon as you leave...

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Nice motel on I-5"

5
28/08/2017

Older property, our room was small, but comfortable, and very nicely decorated. It was a hot 90+ day, and the a/c was on when we arrived, making arrival very pleasant. A nice chair, microwave/rfrig.,comfortable bed, and wonderful staff. Very clean, and breakfast area was pleasant and very nice breakfast host was helpful.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Comfortable, Convenient"

5
28/08/2017

We love the Best Western Garden Villa Inn. We come through Roseburg at least once a year and we always book with them. It has a great location, the price is reasonable and the rooms are very comfortable.

"One night stand"

3
26/08/2017

Some of the site shows it's age. Mattress had wire poking out of the side, stairs to the second floor need attention, cleaning rag on the floor when we arrived. And (worst of all) the cookies were all gone ! Breakfast was ok but not as good as the past., hashbrowns were cold at 6:30, no bacon. The new (to us) attendant was cheerful and friendly. Room was quiet and no noise from the rest of the site. Price is higher then expected.

"Overall nice, with a few issues..."

3
24/08/2017

The room was older but still nice and clean. There was no lockable safe in the room which was strange. Also, it was one of these hotels where, when the water goes on next door, it's really loud in your room. The parking is in the middle of everything, making it not feel that safe for kids. Keep an eye on them. Breakfast was good. It was a hot breakfast. The pool was nice, but the pool lights didn't come on every night until five minutes before it closes. This is a safety issue that was brought up with staff, but the folks working didn't know how to alter the time it was set at. Why would the time be set at that? Loved the music out by the hot tub. But the jets didn't work at all. We sat in the hot tub with Chuck, a journeyman plummer who said it wouldn't be a hard thing to fix, but it was obviously not something they were worried about.

"V good, older bldg, but v nice"

4
23/08/2017

Did the job, room seemed very clean, seemed like older bath & sink, but all else very nice, lobby has nice decor, desk staff (esp. Ami [sp?] super nice, early next morning, 0300! departing for eclipse, Mr. ? opened breakfast room early so I could fill water bottle with cold h2o, also gave us go bags (banana, granola bar, water+) ! So great service, super easy booking thru AARP (Expedia) site.

"WORST CUSTOMER SERVICE"

1
23/08/2017

Tried to cancel the request at the lobby and they kept helping other guests even though my husband was there first. Finally when he was helped they told him he needed a confirmation number. Left to go get the number and then when he came back they tried to push him to the side again and not help. My husband did not let them happen and said they needed to help as this needed to get resolved. Finally when they "helped" him they stated there was nothing they could do because it was booked through a travel site. Had they said this in the beginning (as he was first in line to be helped) 30 minutes wouldn't have been wasted. No remorse after they said that, no help whatsoever. Had to contact expedia ourselves to resolve the issue.

"Eclipse stay, super awesome"

5
21/08/2017

Above and beyond. Super clean. Great location. Very friendly staff. We stayed on the eve of the great American eclipse. Just to accommodate the eclipse guests, hot breakfast was ready by 4 am, only for the day, of course. What more could we have asked for? All this for a very reasonable price. Highly recommend.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Another comfortable stay"

4
20/08/2017

We have been driving to Ashland, Oregon for the Shakespeare Festival once a year for 5 years, and have found that the Best Western Garden Villa Inn is well located, good quality, with a friendly staff and a pretty good included breakfast. It meets our needs quite well and has been reliable. Beds are comfortable, the internet is fast, the air conditioning effective, and the sound proofing pretty good.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Retro cute"

5
17/08/2017

Retro charm. Clark may have stayed here during his vacation but the place is great. Wonderful location clean rooms comfy sleep and fresh breakfast. Evening Friendly helpful staff complete the hotel right off interstate

"Bang for your buck"

5
14/08/2017

Easy access on & off the freeway, very clean and comfortable rooms. good bang for your buck. Plenty of places close for Lunch and dinner. a very pleasant stay on a long business trip. Very surprised i could get a room during the fair.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Great Hotel"

5
12/08/2017

This hotel was clean and comfortable. The staff was helpful, courteous, and polite. The breakfast was well above average. Perhaps best of all, there are multiple, easy to use outlets to keep all of your electronics charged.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Crater Lake Visit, Summer 2017"

4
11/08/2017

Our family likes breakfast and that is why we tried this BW hotel and it did not disappoint. There is a lady that is always there to clean up the tables and refill the foods and drinks. Hotel is clean enough, towels provided are clean and so is the washroom. The only downside are the beds that seemed to have already worn out and are in need of replacement. I woke up a bit early with a sore back and I attribute that to the soggy beds.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"GREAT PLACE TO STAY! STAFF and HOTEL A+"

5
09/08/2017

We used to stay at this BW years ago on a regular basis when our kids were younger. Just wife and I went this time to visit Wildlife Safari (If you have not been there...GO!). We were greeted by Tabitha, a very pleasant and welcoming front desk professional! She checked us in quickly, had freshly baked cookies for the guests, and is very knowledgeable about the area. She recommended a restaurant/grill that was "new to us" and it was the best! Customer service is a main component of an enjoyable stay, and Tabitha gets an A+. It's people like her, and "Genia", the dining room service provider, that make it easy to decide where to stay during future visits. The property maintenance man greeted us pleasantly the next morning, which is also very appreciated. We watched him work while we ate breakfast, and he was "putting his shoulder to the grindstone," even though it was already very warm outside. What a wonderful staff! Thanks!!!! The room was clean, the bed (King) was wonderfully comfortable, the in-room amenities al worked great! The hot water pressure in the bathroom sink was a bit weak, but let the clerk know the next day. Would never be stupid enough to let a trivial thing like that affect the trip...because it didn't! Just needed to find ONE thing that was not perfect! The free breakfast was wonderful! Not just muffins, yogurt and waffles (Oh, My!). It was a FULL breakfast! Cereal, waffles, sausage, bacon, eggs, muffins, cinnamon rolls, juice, tea, coffee...and MORE! The pool area is very nice. Did not swim, but it is a very nice, pleasant place to sit and relax. There may be "fancier" hotels/Inns, but no reason to pay the higher price or to take the risk of less-than-perfect treatment from staff. Our sincere gratitude to the BW Garden Villa staff for treating us like "friends" who were visiting. You are all a class act! Tom and Gina Suing

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your wonderful review! It was a pleasure having you. We strive to provide the best possible customer service to our guests. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601.

"Easy access"

5
09/08/2017

Just off the I5 this little gem is representative of the good value one finds at Best Western. Rooms were clean, beds so comfortable after a long day of driving! Close to shops and restaurants, we were able to quickly settle In for the night.

"Roseburg Visit"

4
07/08/2017

Stopped here en-route to Portland. Clean, comfortable and quiet room. Great bed so restful stop while traveling! The hotel was located near fuel, restaurants and other shopping so convenient location. Easy on and off freeway access.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Nice BW"

4
07/08/2017

We chose this Best Western for the location off I-5 but did not hear road noise. Room was small with 2 full beds very clean with new furniture. There was a pool and it looked very nice with families using it.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Nicest location on vacation"

4
06/08/2017

On a one week trip throughout Oregon and Roseburg was a way stop. Very pleased with Garden Villa Inn- great room, clean, cool (temps were over 100). Staff was terrific and amenities exceeded price. Easy in, easy out. Although this wasn't our destination, it's a great place to stay.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Recent Stay"

4
31/07/2017

Room was very nice and comfortable. WiFI was a little slow, but strong signal. Staff was very nice and the the location was great for the activities we had planned. The toilet and shower room was a little cramped, but we managed just fine. The room spa worked out great - room for two adults in the tub. Parking was OK for us, but the lot was jammed come the next morning.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Great breakfast too!!"

5
31/07/2017

The property was clean and well maintained, and all the staff were helpful, friendly, and very gracious! Our kids spent hours in the pool because it actually had a 9 foot deep end! Absolutely wonderful!

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Quiet and Comfortable"

4
30/07/2017

We stopped in Roseburg on our way back from Sacramento. After dining in downtown, we enjoyed a quiet and comfortable room for the night. The next morning and early afternoon, we toured a couple of the Umpqua Valley vineyards before making our way back to PDX.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Great Stay after a Long Drive"

4
30/07/2017

This is an "old school" motel that has been pleasantly updated. The rooms are clean and the service is superb. Breakfast is included and what a spread (eggs, bacon/sausage, potatoes, waffles, pancakes, etc.)! One of the best features is the outdoor pool...a delight after a long hot car drive.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"This is an excellent placed to stay!!!"

5
29/07/2017

Out of the three places we stayed on our travels this was the greatest! Great breakfast! Cozy bed quiet and a wonderful staff! Definitely recommend this place! They were also pet friendly and welcome to our dogs!

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Weekend roadtrip"

4
24/07/2017

We chose this hotel for various activities we had planned in the area. The location was great. The older style hotel has been updated and the pool is very nice and clean. Very pleasant and helpful staff. Bountiful free breakfast provided and free snacks and coffee in the lobby.

"Nice property and good value!"

4
23/07/2017

Very clean and comfortable. Nice outdoor pool and hot turbo and good hot breakfast. 24-hour coffee and fruit available. Very good value for couple or family stay. Convenient to all services. Well staffed, helpful and hospitable.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests.

"Good night sleep on the road"

5
19/07/2017

We were traveling from Southern CA to Gig Harbor, WA and BW Garden Villa Inn in Roseburg, Oregon was a wonderful place to stop and get a good night's sleep from our hours in the car. We have stopped there a few years ago and everything was still clean and well cared for

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Vacation stayover"

4
15/07/2017

Room was clean and comfortable. The pool was great. The staff was very welcoming. Didn't have breakfast as on the weekends it isn't served long enough. Since everyone is checking out pretty much the same time you have those same people trying to all eat at the same time. So kind of hard finding a seat. But oversll the stay was very nice.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests.

"recent stay"

4
14/07/2017

The room was clean,. It was a nice feature to have a chair and ottoman in the room in addition to the beds, breakfast staff and desk staff were helpful and friendly. Everything seemed as it should be.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests.

"Construction Crews Sleep Here"

3
14/07/2017

We were on a road trip from Arizona to Glacier National Park, then to WA, OR, NV & return to Arizona in late June 2017. NOTE: Construction Crews stay here! From our experience several were outside their rooms drinking beer and loudly joking. Things did quiet down after 9PM. The included breakfast was bad but got us on our way to something better. Our two queen beds were comfy as we got a good night's sleep. This hotel is dated but it was for one night only. Then we continued to Crater Lake.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"The perfect place to stay"

5
14/07/2017

There was a group of us who came for Graffiti Weekend in Roseburg. We all enjoyed staying here. It was located close to anything we would need. The staff were all very helpful, and polite. The rooms were big and roomy. I loved how nice an clean the rooms are and the bed was very comfortable. This is a great place to stay when you are in Roseburg, Oregon. I highly recommend staying here.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Good location"

4
13/07/2017

The Garden Villa is more a motel. It is good located near the highway and near some shopping malls. From here you can easily make a day trip to the famous Crater Lake. The hotel itself has a basic comfort with rather small rooms. Price/quality is good.

"Handy I 5 adjacent Accomodation"

3
12/07/2017

Best Western Roseburg, OR adjacent to I 5 Hwy., is comfortable, convenient for business travelers and family friendly. A Motel style property with drive up outside room access. Rooms are average, clean and comfortable, with good linens. Rates are reasonable and include breakfast. Shopping and a variety of restaurant choices are close by. Centrally located pool is well maintained.

"Road Trip"

4
11/07/2017

Hotel was okay, clean no big issues. Bed was pretty comfortable, air conditioner was very loud but worked well. There was a decent breakfast although it can sometimes be very crowded. No one acknowledges that your a member when you check in.

"Great place for family get together!"

5
10/07/2017

Our family of 11 came to Roseburg for two nights to go to wildlife safari. This hotel was perfect for all of us with the swimming pool and hot tub and a wonderful breakfast each morning. We would stay again in a minute. The cleaning staff was also amazing and took care of our every need.

"Wonderful respit after a long drive."

5
09/07/2017

Was 4th of July weekend and this BW motel was swamped. That did not make the ladies that checked us in grumpy. They were so friendly and willing to help. The hot popcorn and fresh cookies made the experience even better. The beds were comfortable and the breakfast was very good even tho it was crowded. We told the poor lady working that we understood how busy they were. The food was great. Would definitely stay again.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Clean and quiet"

5
06/07/2017

Great place to stay with the kids. Every staff member was incredibly friendly. Clean room and healthy breakfast. The pool is well kept and they opened it early in the morning for us. We will definitely go back.

"Great place"

5
02/07/2017

All was Great except for the breakfast staff, one worker was very Rude! The Morning Front desk staff made up for everything! And the Night staff was very helpful. Thank you all for being so helpful to us.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Clean and Affortable"

4
29/06/2017

The room was clean, Full breakfast , And quiet. Hotel is very well maintained along with the pool. The bed was firm, But we liked it. The only draw back is the parking. There is no assigned parking and its first come first serve. If you do decide to leave, there may be a chance you won't get the same parking spot. Staff is friendly and Anthony was helpful with our situation. Thank you Anthony! ;)

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"We like this Best Western"

5
28/06/2017

Everything about this location has met our needs, leaving us happy and satisfied with our choice to stay here. The employees are friendly and helpful, the room meets our needs, the close by restaurant they recommend is fun.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Repeat stay"

5
28/06/2017

The reception folks and breakfast helpers are all pleasant, responsive, and efficient. The rooms are satisfactory in every respect - small but well laid out. We have stayed here several times and have enjoyed each stay.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Sister Road Trip"

4
28/06/2017

The only issue we had was with the road noise, but my sister and I are light sleepers so this is something we have to deal with when traveling! Other than that the room amenities were great, hotel was easy to locate, the pet policy is convenient and fair, and we had a nice stay.

"Great place to stay"

5
26/06/2017

Breakfast was super. Plenty of hot food and coffee. Rooms were large and clean and service was great. Close to a shopping like mall and near everything. Near gas stations, stores and restaurants. Parking was not a problem.

"Excellent stay at Best Western Garden Villa Inn, Roseburg, Oregon"

5
22/06/2017

We arrived after a long day of travel on the I-5 in the rain and heavy traffic. The people at reception were very efficient and offered some suggestions on where to find dinner in the vicinity, which we were very happy with also. We had a good nights sleep, breakfast and were on our way again early the next morning. Checking out was a breeze too. We will definitely stay again on our way back north.

"Garden Villa Inn Leisure Experience"

4
21/06/2017

Was very impressed with the updates the room underwent, and the value for service received. Felt very secure and safe and centerally located to the freeway. Would defiantly recommend the hotel to friends and family traveling.

"Great travel stop"

5
21/06/2017

My son was on a long drive back from college in California and we had him spend the night here. He had a great stay and said it was a really nice place! The rooms were clean and parking lot close to the hotel

"Good hotel stay."

5
19/06/2017

Great clean and quiet hotel with wifi and a nice breakfast. You always know what to expect when you stay at a Best western. We also went to a nearby Casino and had a good time!!! We also love the Best Western Ponderosa in Sisters, Oregon on this trip!!!

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Dear Sueknirk Thank you so much for your wonderful review! It was a pleasure having you. We strive to provide the best possible customer service to our guests. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601.

"Clean room "

3
17/06/2017

Clean room, easy access to I5 and the Vineyards. Staff have been grey, there is s pool f you are looking for that. Good basic hotel. The rooms have been clean each time we've stayed. The basics, coffee/tea in the room. Basic breakfast in the morning. No great restaurants within walking distance.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Great value"

5
15/06/2017

The rooms had been refurbished so there was new furniture, rugs, paint, etc. Very nice. Service people were very pleasant and efficient. Nice breakfast options - eggs, biscuits and gravy, sausage, etc. And for those of us on the lighter side, regular (without sugar!) oatmeal packets that you could do up as you please. LIked the popcorn and apples in the lobby. Quiet and felt safe.

"Excellent hotel and nice experience"

5
13/06/2017

Apart from the internet speed, I did not find any issue of this hotel stay in Roseburg. I was with my family (wife, son, father, mother and sister) and we all enjoyed the stay in this hotel. The staff was helpful and the breakfast was also good.

"Great Value"

4
12/06/2017

Very clean. Comfortable beds, spacious rooms, small bathroom - updated. Great location for getting in and out of town. Near shops and restaurants. Staff was very helpful and cheerful. Parking was okay.

"Nice place to stay."

5
12/06/2017

We were on our way north after visiting with our daughter and grandkids. We were going to stay in Grants Pass with a competitor. We were early so we decided to go a little further. We were able to cancel our other reservation up to 6pm so we looked for something and found this location. It has a nice spa and the room was very quiet.

"Older BW"

4
12/06/2017

Older Best Western, but modernized and a very nice room. Pool and a Jacuzzi were clean and looked very inviting. They were outside and it was a little chilly for us. Had a pet room and it was also clean and did not have that pet kennel smell that some hotel pet rooms have. Fabulous water pressure for the shower.

"family trip"

5
05/06/2017

enjoyed room and plan to stay there again on future trips. enjoy that best western is usually near avery good restruartant. the town of roseburg was beautiful. we like the support from best western with help to find the next closet best western motel when one is full. thank you.

"Free Cookies and soup every night"

5
05/06/2017

Free cookies and soup every evening really ramped up this best western.Rooms where good. Internet fast. Staff every happy and helpful. I had no problems checking in and checking out pool was being cleaned )a good thing) They need strawberry yogurt in the breakfast fridge tho.

"Just Okay"

3
04/06/2017

It's located right off I-5, but tricky to get into and out of. Dutch Bros in parking lot. It Has been renovated, but is not quite the caliber we're used to seeing for BW. We stayed in a King jacuzzi suite that had an irregular grade to floor, tiniest toilet area I have ever seen, and a TV that was perpendicular to the bed (viewing was uncomfortable) It wasn't the worst BW experience we've had, but not great either. Their breakfast attendant was nothing short of...fabulous!

"Convenient location in Roseburg"

3
30/05/2017

Tho this was just an average room, it was clean and comfortable.. The mini refrigerator and microwave was nice to have (tho we didn't need to use them). Staff was very friendly, breakfast was okay but nothing special.... Seemed it was a bit expensive, but it did happen to be over Memorial weekend so perhaps that was the reason. Parking lot very large and would accommodate a larger vehicle in the center parking if someone needed extra length.

"Always good"

5
29/05/2017

I stop in Roseburg on my way to Northern California because of the excellence of this motel, especially the breakfast. For those who care, you can gas up on Dutch Bros. coffee while you gas up your car at one the most affordable venues in OR, Fred Meyer Gas.

"Best Customer service"

5
29/05/2017

The staff is great, especially the breakfast hostess. We never had someone like her at a hotel. She is always making sure everyone has everything the need. The rooms are all recently re-done so everything is new. They have a soap dispenser attached to the mirror over the sink so you don't have to waste a bar of soap. "going green" The only thing that they did during the remodel was move the pet area to the opposite side from the pet rooms. That is a bit inconvenient.

"no parking"

2
28/05/2017

Too costly for the severe lack of secure parking. The place was average and the property needed work. I will never stay at this motel again. Granted, it was a late night stay with a last minute reservation; however, NEVER AGAIN.

"Good value"

5
26/05/2017

Clean and tidy everywhere you look, friendly staff who actually seem to care. Its no 4+ star hotel, but perfect for business travel when you need a place to crash for the night. The pool was closed and drained, no comment on this, but next time through will give it a test drive.

"Poor timing..."

3
22/05/2017

We have stayed here multiple times a year for the last three years and blame the average to below average stay on poor timing, we seemed to visit while they were in a state of 'hot mess'. The staff is still welcoming and as friendly as ever but we had disappointments one after another with the hotel. Toilet issues, pool closed on 95 degree days, having to lug our bags around roped off areas of the parking lot as they were having it paved, grill wasn't functional, and some cleanliness issues with an air conditioner. Staff was understanding and moved us to a suite due to the toilet issues but the pool was a big disappointment. Especially when I paid $100+ for the room based on the amenities advertised and that I was used to receiving.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"USA road trip"

1
21/05/2017

This is the worst Best western hotel that we ever stay for USA road trip in May 2017. Room and facility is old and dirty (blanket looks old and not clean). The toilet is broken could not be flushed. There is insect in the room such as many ant on the sink area. Telling the front desk on the problem, she just acknowledged and seems like this is normal situation for her. Not worth for 197$ per night that we spent.....room condition just like cheap motel. This location is below Best western standard.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for staying with us, I am sorry you had a poor experience, we are currently in the process of upgrading the facility. Unfortunately, this can be a messy business for a short time. Keeping up with your expectations of Best Western's Quality Standards is our number one priority. Your feedback is important to us, it allows me as the manager to correct problems within the facility, while going through this process, as well as inform the staff of opportunities work on. Again, thank you for your response, hope to see you again!

"Nice room for the price"

4
11/05/2017

For an older hotel the rooms were pretty nice. Has a great area for the pets. Poor insulation between rooms, especially the connecting door ones. Unfortunately we had a neighbor in and out all hours of the night. Cookies, popcorn and hot chicken noodle soup in the lobby. Very friendly staff.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Road trip"

4
11/05/2017

My husband went for work and I tagged along. Great location, walking distance/close to everything. Great, Friendly service by everyone, good breakfast food/ afternoon snacks, clean rooms, just a little noisy due to freeway off ramp, but not horrible. Would return. great value.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Comfortably remodeled"

3
03/05/2017

Conveniently located right off of the freeway. Seems as though the hotel was remodeled and although rooms were non-smoking, the room still smelled of smoke. Beds were comfortable. Shampoo and soap were through a dispenser but the stay was reasonable.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Great Little Details"

4
01/05/2017

Small details make this a great hotel. Very nice staff. Clean rooms with origami washcloths, cookies and popcorn in lobby, and a great hot breakfast with eggs, meat, waffles, cereal and great service.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Aman Sandhu General Manager Best Western Garden Villa Inn

"Shabby"

3
01/05/2017

We were tired and the entrance was difficult to find. The walkways to the rooms could use a good pressure wash. By the way, I accidentally left my favorite robe lying on the bed. Could it be sent if you still have it?

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Travel with my dog"

5
30/04/2017

I have stayed here several times with my dog. They have a great staff and nice rooms with a tasty breakfast and afternoon snacks and evening soup that is great in cold winter nights. I will stay again!

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Comfortable, friendly inn"

4
29/04/2017

We travel I-5 from San Diego to Bremerton and back a couple times a year. This is a hotel we will visit again. It was comfortable, reasonably priced with a helpful friendly staff and an excellent breakfast. It was quiet, but with easy access to the freewayl

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Very very noisy"

1
27/04/2017

The room was clean and comfortable, but we woke up early to alot of noise from a leaf blower, power washer on the wall, and a truck dumping gravel outside oyr door! Very rude and poorly planned maintenance.

"Extremely quiet"

4
27/04/2017

Newly remodeled and updated rooms. Older hotel but very clean and extremely quiet. Nice Vizio TV with a high quality HD cable provider. A welcome change from most hotels. Great staff. Quick, decent breakfast. Great location right off the highway. A nice place to stay and get some needed sleep.

"Avoid this hotel"

1
27/04/2017

Loud freeway noise, loud room heater, awful pillows, breakfast ran out of food, pool closed. Low quality experience that was way overpriced. When I checked out the employee spoke on the phone the whole time.

"Excellent for the price!"

5
24/04/2017

Having a chef make your breakfast to order is very unusual for a chain motel. The service was very very polite and the room was exceptionally clean. My Only complaint is that the safe is on the floor. It is very difficult for a senior citizen to have to get down on the floor to operate the safe.

"Good hotel"

5
22/04/2017

Nicole was very friendly! Always has a smile on her face! They are remodeling the rooms at the hotel so I think it will be even better place to stay. Hotel was quiet, easy off and on freeway access, and close to everything a person needs..

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Nice quiet place to stay with family"

4
17/04/2017

Friendly staff, close to shopping center and food locations. Very quiet location and affordable price. Wish I would have stayed here on my way to California instead of just the return trip as well. Good spot to stay a night with the family and I recommend the Dutch Brother's coffee shop if you haven't tried it before! It was next to the hotel with great prices for the taste and options!

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Great Place for Family Reunion"

5
17/04/2017

We with a large group with all sorts of special needs. All of them were accommodated by a very attentive staff. Some of us had dogs, some had to be down stairs and some wanted upstairs. The breakfast was better than most Best Westerns

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Comfortable lodging"

4
15/04/2017

We were very happy with the service we received and the lovely comfortable beds. We particularly loved the hot soup and warm cookies awaiting us in the lobby upon our arrival. Way to make a weary traveller feel welcome. Kudos!

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Wow!"

5
14/04/2017

The in-room soap dispenser what a beautiful idea, and the breakfast host she waited tables, cleared empty plates, served coffee, milk, and made one's visit a very enjoyable experience. Explained how the machine's worked where the condiments were and helped guests from Sweden understand the area and provided instructions how to enjoy their stay in Oregon. It was so wonderful to experience, beyond words and made our day a most memorable visit. We will defiantly return. The hostess should be recognized for her love and zeal to make us so accommodated! THANK YOU!

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Aman Sandhu, General Manager

"Roseburg"

4
11/04/2017

been at this location many times,,keep staying here when in town..... I would recommend this motel...to all , if stay one nite or multiple nite and days. BW has a decent breakfast meal for all.... especially family with small kids... Staff is friendly and helpful...thumbs up!

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you so much for your review, I am very proud of the wonderful job our staff does here. Your positive review is a reassurance, to this hardworking group, that they are doing a great job. We understand the importance of providing our best customer service, as well as the impact of the recommendations to other potential guests. Again, thank you for your response, hope to see you again! Aman Sandhu, General Manager

"Always a wonderful stay"

5
09/04/2017

Have stayed here many times in he past and most recently and the staff is unbelievable. The rooms are clean and the breakfast is more than you could ask for. Starting to upgrade... so a bit of new carpet smell in the room but nothing the fan couldn't get rid of quite quickly.

"Nice hotel"

5
09/04/2017

Beautifully remodeled!!! I love the colors chosen by the owner! Although we weren't hungry, the soup was a nice added amenity! Cookies and coffee, too! Breakfast was good. Thanks for a good comfortable stay!

"Average"

3
09/04/2017

I did not have a reservation so I ended up paying for an upscale room that I did not need. I had to rearrange the furniture so I could have access to the closet where the built in luggage rack was located. Since the room was huge, that seemed a bit strange. The breakfast was typical Best Western.

"Windy"

3
07/04/2017

The weather was windy and the power went out for about 5 hrs. The facility is located conveniently right off the freeway and has a gas station and grocery store within walking distance. The facility is older but clean. The staff friendly and helpful. The complimentary cookies are a nice perk.

Aman S, Manager at Best Western Garden Villa Inn, responded to this review
Thank you for taking the time to fill out our survey, I understand the importance of your time. I am glad you had a pleasant stay with us, my staff and I strive to help our guests in anyway during their stay with us. Your feedback is our report card. Thank you, Aman Sandhu, General Manager

"Thanksgiving Trip"

4
28/11/2016

Service and staff personnel very friendly and good. In addition to breakfast, soup and cookies offered in the evenings - nice touch but get it early!! Close to freeway and traffic and some guests noisy but not bad. Very close to mom :)

"nice"

4
27/11/2016

decent comfortable rooms , i got a great deal! could have used a little more information about the hotel and area from front desk but other than that I had a comfortable stay. will stay again if in the area!

"Don't be fooled by exterior"

5
20/11/2016

Don't be fooled by the exterior of this property-in need of an update, and, I was especially skeptical as we travel with our dogs and there was hardly a patch of green for walking, but, when I asked the very nice person (may have been the manager) at the front desk, she explained how to easily access the enormous trail system just across the street. Between that and the BLM office with tons of greenery, you are just a minute of walking until ample space. Most impressive though was the kindness and helpfulness of every staff member. The guy when I first checked in quite early was on a phone call not related to work, but he apologized profusely and helped me during and in between his call to get an early check-in on the ground floor. Several things impressed me, having lots of BW's and moderate range hotel stays each month to compare to, with the room features: namely, great internet, not the usual sign-in 2-3 times per day, and "hooray" ! outlets on all the lamps for charging. Nice cooling/heating system with an energy saving setting. No plastic utensils on property and earth thanks them! Even an evening light snack hour-including soup-we didn't have time to avail, but good to know. The most wonderful thing about this stay, though, unlike the other time this happened, is that we decided to leave at 2:00 and, incredibly, even though the room was already made up, they totally refunded our money. This is the kind of service I would expect from a much more expensive hotel/resort and, unfortunately we have had hidden charges and excessively punitive rates for no show or day late arrival-the most recent of which was when the resort does not mail confirmation and we could not remember where to cancel, when we did, and it was that day, they still charged for the entire 2 day stay. Of course we will never go back to that place or recommend and now, wherever we travel to Roseburg or need a place on way to WA from Cali, we will return to Garden Villa in Roseburg. 5 stars for customer service and value. (also very reasonable pet fee and pet friendly)

"A Nice Hotel"

3
10/11/2016

The Best Western Garden Villa Inn is a nice hotel. The rooms are clean and spacious and the location is great for traveling, just off I-5. The staff was friendly and helpful and the breakfast buffet was fine. I stayed upstairs, which I prefer, but note that the hotel does not have an elevator. This is a place I would stop again while traveling through this area.

Aman S, Manager at BEST WESTERN Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Aman Sandhu General Manager BEST WESTERN Garden Villa Inn

"Well presented."

4
09/11/2016

Easy access from the highway was a bonus for someone like us just travelling through. This motel represented well the standard of cleanliness and care we know and expect from Best Western properties. Good breakfast.

Aman S, Manager at BEST WESTERN Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Aman Sandhu General Manager BEST WESTERN Garden Villa Inn

"Great Walk-In Experience"

5
07/11/2016

Great all-around experience starting with Shane the night desk clerk who was fantastic as well as a friendly lovely person. Jeanie in the breakfast room had the sunniest disposition and really acted more like a waitress during the self-serve buffet, which featured hot food. Both employees are a credit to this hotel. Our room was remarkably quiet for being so near the freeway, the beds were comfortable, and the room was a good size. I would recommend Garden Villa and stay there again.

Aman S, Manager at BEST WESTERN Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Aman Sandhu General Manager BEST WESTERN Garden Villa Inn

"Clean rooms, friendly staff"

4
05/11/2016

This is the second time I have stayed at this property. The last time the hotel was full with a convention which made it a little noisy, but this trip was much quieter. The room was not large but very clean and I appreciated the refrigerator and microwave. The morning and evening staff are pleasant and the cookies in the evening were a nice touch. I slept well, which is unusual for me in a hotel.

Aman S, General Manager at BEST WESTERN Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Aman Sandhu General Manager BEST WESTERN Garden Villa Inn

"Easy, Clean, affordable "

5
03/11/2016

I was pleasantly surprised by the easy access to this hotel from I-5, and equally pleased by the service! I was given a lovely room, a suite, for no additional cost. The room was very clean and spacious-- lived the special touch of hand towels folded like shells. Wish I'd taken a photo! Check out was also fast. I'll definitely stay here again.

Aman S, Manager at BEST WESTERN Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Aman Sandhu General Manager BEST WESTERN Garden Villa Inn

"Comfortable, accomodating."

4
01/11/2016

Clean, mostly quiet, nice pool in season, comfortable, accommodating and pet friendly. Price is right too. Easy access from I-5 or Garden Valley Blvd. Included breakfast and evening snack are a super extras.

Aman S, Manager at BEST WESTERN Garden Villa Inn, responded to this review
Dear Robert Blockston, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Aman Sandhu General Manager BEST WESTERN Garden Villa Inn

"Best hotel in Roseburg "

5
31/10/2016

I go down to Roseburg, OR several times during the year and always stay at the BW. Friendly staff, clean room good breakfast. The staff is getting to know me and I always get a friendly greeting with a welcome back

Aman S, Manager at BEST WESTERN Garden Villa Inn, responded to this review
Dear Robert Blockston, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Aman Sandhu General Manager BEST WESTERN Garden Villa Inn

"One of the friendliest"

5
28/10/2016

From the front desk to housekeeping to the breakfast. Everyone seemed happy to be working there and it showed. One of the friendliest places I have ever stayed. And kudos to the gal that took care of the breakfast room.

Aman S, General Manager at BEST WESTERN Garden Villa Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 541-672-1601. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Aman Sandhu General Manager BEST WESTERN Garden Villa Inn

"Minimally Adequate For the Price"

3
26/10/2016

Our cost tonight was $123 for a King Room. This is not a hotel but a motel with older decor. The bed comfort is just okay. The rooms are on the outside versus in a hotel where the rooms and lobby are inside the building. I stayed at a Marriott Courtyard last night in California for the same price and got a superior room with an excellent bed, decor, etc... I am very disappointed with how average this room is for the cost. It is overpriced for what you get.

"BW Garden Valley"

4
19/10/2016

Clean, friendly, and comfortable for short stay. Hot breakfast area and staff provide ample choices for starting the day. Located in central Roseburg, close to historical areas, VA grounds and plenty of shopping.

"Just Adequate"

3
19/10/2016

Fairly nice decor and average breakfast. Not enough parking spots because the hotel was pretty full (and one customer alone took up 5 or 6 spaces with their truck and trailer), and there appears to be no (legal) street parking. The front desk people were nice. Lots of freeway noise, but that's not the hotel's fault. We were disappointed when all the copies of the morning newspaper were already gone by 7:00am on a Saturday......why would they order so ridiculously few copies? Better not to tell people they provide newspapers at all, than to disappoint them by deliberately ordering too few! Probably wouldn't stay here again.

"Comfortable lodging"

4
17/10/2016

Although the motel could use some updating, our room was clean and comfortable. It was near the interstate, but we did not hear road noise from our room. They serve a good buffet breakfast with friendly and efficient wait staff.

"Not up to Best Western standards"

2
17/10/2016

I normally go to Best Western Hotels because they very seldom disappoint me. Not the case here. This hotel was over priced, noisy, not well attended to. We arrived very tired and without a reservation. That was my mistake. The room was generally clean but discarded orange peels on the (spare pillow) shelf had been overlooked. Also the drapes wouldn't shut due to damaged mechanism so we had to pin them shut. One of the mattresses was worn out (way soft). The other one wasn't great but ok. Also not very good sound insulation. I would only stay here again if it was priced a lot lower than what we were charge and then not for more than 1 night.

"Professional staff; clean accomodations."

5
16/10/2016

Reasonable pricing; clean room; courteous staff; clean premises; can hear some road noise from nearby busy street; but also very accessible from freeway on and off. Would stay again without hesitation. Breakfast options were above average. Missing from the usual offerings were pastries. Only a small mini cinnamon roll was offered as I recall. Raisin bread,couple varieties of bagels, english muffins were offered.

"Stay in Roseburg"

4
14/10/2016

I always stay at this hotel when in Roseburg. Convenient location off the interstate. Rooms are fine and the beds are ok. the staff is great and the breakfast is good as well. Pool and hot tub look nice but I never get the chance to use them

"Great on a budget"

4
13/10/2016

This is an older property that has been renovated. Best I can tell, completely renovated. I found a deal on the internet and only paid $50. And for $50 you can't go wrong. My only complaint, and why they didn't get Excellent, is because the WF-FI was spotty or not working. But all in all, the room was clean with all of the necessary amenities and a pretty decent breakfast. I'll be back the next time I pass through.

"Nice place to spend the night!"

5
13/10/2016

Our room, #368, was an incredibly large room -- with a Jacuzzi – which, unfortunately, we were too tired to use! The cost of the room was a little on the expensive side for us, but we did enjoy the room as it met our 6 criteria standards for an overnight room. 1. The bed was stellar! 2. Everything was very clean. 3. It was quiet and we even had a window overlooking little fenced-in area. 4. The bathroom, towels and amenities were all very nice and up to our standards. 5. The lighting was very good. 6. The Internet worked perfectly. Lyn at the front desk was very efficient and friendly – and her cookies were delicious and very appreciated after a long day on the road! Definitely a nice place to spend the night!

"Nothing special "

2
13/10/2016

Have stayed here a couple of times. Rooms are plain, clean but not very comfortable. This last time we ended up with a room with only queen bed. Haven't seen a room like that in awhile. Breakfast was ok for free. Staff was friendly. If the motel is full parking can be a problem.

"Would never stay here again."

2
12/10/2016

I rented a room at this property because it was "pet friendly", but discovered on check-in there was no grass for them to use. The A/C was the antique push button type which didn't cool the room at all and the Wi-Fi was down. The hotel clerk did try to reboot the router server times, but to no avail.

"Good value/ central location"

5
11/10/2016

This room was quiet and comfortable. The breakfast was good. It was easy to get to the hotel and to get to the various areas of the area that I wanted to visit. Even though it was close to the freeway I never heard the freeway noise.

"The best customer service EVER"

5
10/10/2016

My Husband and I are making a last minute trip to Rosburg Oregon from Carson city Nevada this weekend. We were looking at rooms online to book. We found a deal through Priceline and booked it. Not realizing our computer had reset the dates for two weeks ahead. In a panic I called the Best Western Garden Villa and spoke to an amazing customer service agent named Ryan. I was very upset in tears and he skillfully calmed me down and helped get the dates correct. Reassured me by sending a confirmation email while we were on the phone. We can't wait to come stay and am so very thankful for the kindness, professionalism, and helpfulness of this above standard employee. What a great experience. Thank you!!

"handy location"

4
10/10/2016

the Garden Villa is visible from the I-5, which made it easy to find. However, that's what also made it a bit noisy for me, and woke me up at 5:30 the first morning :( My room was up on the second floor, and on the closest side to the freeway. I had earplugs, but forgot to have them handy when I went to bed. Did not make that mistake for the second and third nights, and I slept fine. I had friends who had booked a room with 2 double beds (mine was a queen), and they were on the bottom level, away from the I-5, and they said their room was quiet. We really appreciated the hot tub, and made use of it all 3 nights we were there. The first night it felt good after driving all day, and the next 2 nights it felt good because we had been on our feet most of the day. I was a little surprised that there was no recycling available. Nowhere to put the water bottles, glass bottles, or anything else. Also, I got full new sheets and towels after the first night, which I didn't feel were necessary. There was no sign that said "if you wish to reuse your towels, hang them up, and if you want new towels, leave them in the tub", like some other hotels have. The second day I just left the 'do not disturb' sign on my door knob, so room service didn't replace all the linens in my room. The breakfast available each morning was well done, and also much appreciated. There was only sausage (for meat) on Saturday and Sunday morning. There had been bacon on Friday morning, but I missed it :( However, I was far from going hungry :P You could make your own waffles, there were scrambled eggs, roasted potatoes, cereals, milk, oatmeal, breads, a toaster, a few flavours of small tubs of yogurt, and various juices, teas and coffees. Something for everyone :)

"A night in Roseburg"

3
08/10/2016

Visited this property on the way back to Canada from our vacation. The property is old but the room was clean with a decent bed. Hot water didn't work very well but we were given a reduction in our rate for the inconvenience (I thought this was good customer service). There are not many decent restaurants within walking distance but a trip to the historic downtown area yielded a very good meal at Salud. It's a convenient stopping place with decent value for the money. Check in and out were both easy and staff were quite friendly.

"Very Clean!"

5
08/10/2016

Stayed here one night on a road trip. Very Clean rooms, staff were friendly. Beds were comfortable. Stayed at a place later in the trip at 100 dollars more per night and the rooms weren't nearly as clean or bed as comfortable as this one. Pleasantly Surprised!

"Convenient location off I-5"

4
07/10/2016

This Best Western was in a convenient location off the interstate. It was a bit odd how it seemed to be placed in a shopping center/strip mall parking area where outside my room door, looking to the left was a locked iron gate at the end of the building and I could see Pier One Imports across the way in the shopping centre. The satellite for television in my room wasn't working upon checkin so the front desk sent over a maintenance to fix it. He was stumped for awhile but finally got it going. I was a little disappointed because I missed the first 15 minutes of the season finale for a favorite show of mine. The rooms could have been a bit cleaner (i.e.-vacuumed, dusted along walls, under nightstand, etc). I would probably choose a different B.W. location should I pass thru Oregon again.

"Wonderful Staff and Darth Vader Wand"

5
06/10/2016

The staff was great and when I checked in at the front desk I noticed what looked like a black light saber. When I asked what it was, they chuckled and said all the maid cart have one too. Every bed and blanket is extra inspected with a this black light tool to ensure your bedding is sanitized. As you know, most things unwanted can't be seen by the naked eye. So they go above and beyond to ensure every guest has complete peace of mind when they go to sleep. I sure wish every hotel did this! Really great people! I would stay here again!

"I don't know what you mean by word: TITLE"

4
06/10/2016

The facilities were excellent upon check-in, and the desk clerk was very friendly. So far, so good! Then the toilet overflowed and made a mess. I was moved to a larger, lovely room in a very accommodating manner. Then the heater/air conditioner would not work, and it was getting quite late at night. The owner/manager got out ahead of the problem by getting the maintenance man, a very NICE one, to the room, and the manager "comped" my first night without being asked to do so. This is how top quality managers deal with problems---very impressive! He turned a big negative into an overall "positive!"

"Adequate lodging after a day at Crater Lake"

3
04/10/2016

Our room was small but clean and the King bed was comfortable. Personnel at checkin and checkout were personable and professional. Location is through a strip shopping mall close to Hwy 5. It was surprisingly quiet. We didn't eat breakfast here.

"Nice"

4
02/10/2016

Great check in experience, including a message left for us because my cell phone was dead. Nice (if small) room. Very clean. Good breakfast and extremely helpful staff. I forgot my cane; remembered just minutes later and returned nut the maid had already taken it to the office. She immediately returned to the office and brought it out to me.

"Clean and Efficient "

4
02/10/2016

Clean hotel, good staff, close to the highway and average breakfast. The check in clerk was very friendly in getting us our room. Bed was very comfortable. Shower water pressure was a little weak, but otherwise very acceptable. Close on off to Interstate 5. Thanks we will visit again.

"Handy location and then what?"

3
01/10/2016

Located at an off-ramp by the freeway might be the best feature of this motel. It was quiet for the location, surprisingly. The room itself was smaller than average and not nearly as clean as the management would like you to think. There was too much furniture for the space. We slept in the next morning which meant the shower was on the cool side of lukewarm. Breakfast was the usual motel fare which was ok, but not special. Staff tried hard, but had little to work with at check out so no final bill including a gift card could be rendered. So all in all, we survived, but were not impressed with the facility.

"Clean and basic"

3
01/10/2016

Stayed here while traveling with family. Rooms were fine, clean, and what I expected. I intentionally selected this hotel for the outdoor pool as we were traveling with 5 kids. We rushed to put suits on and get to the pool, but it was so cold we could barely put our feet in. It was disappointing when the plan was to spend the afternoon in it, but we really couldn't take the temperature. Other than that, our stay was great.

"Would not stay"

1
30/09/2016

We made a reservation for this hotel but when we drove up, the area didn't feel safe. The property looked very run down. We decided to drive through to Portland rather than stay. Maybe it was just us but we stayed at best western for the last two weeks. We drove down the coast and stayed at many B/W. This just didn't work for us. There are many b/w in the area. Stay at B/W plus they are better.

"Poor wifi"

2
29/09/2016

Stayed at this motel for one night while on a road trip for pleasure in Oregon. Stay at BW a lot for work and leisure travel. This one was below par for the BW brand. At check in would not give the Priceline quote. Others were complaining about the wifi at the desk. Desk clerk said it was best in town. Basically did not work. Couldn't even send an email. Also a bit dated motel.

"Old late 60's early 70's feeling"

4
26/09/2016

This is an older Hotel but very quaint and the breakfast is really hearty!! A lot of ocean beaches travelers seem to stop here for the night as it's conveniently right off the freeway. You feel like you are back in the 70's by the looks of the hotel but the rooms are large and the beds comfortable.

"Clean Room on our trip to Crater Lake"

3
24/09/2016

This hotel advertises on billboards about their cleanliness and it's true, they do keep the rooms clean - much appreciated. The hotel itself is somewhat dated and our air conditioner wasn't very quiet but it worked fine. Because of the limited amount of hotels in the area, the place was definitely packed. The complimentary breakfast was standard for this type of hotel but the lady that managed the breakfast area was really hard-working, upbeat and helpful! It was a decent room with friendly staff.

"Room not ready"

1
23/09/2016

We arrived expecting to check in, but our room was not ready. Check in time was 3:00, our room was not ready until 5:30. Manager offered $10 off. I said this was not scceptable. After a long discussion, her finally agreed to take $40 off. I called the corporate number, but they were not really interested in my problem, they did add some points to my account, big deal. I had reserved a top level room with your own balcony/patio. Turned out to be a good view into the other rooms. Overall, I would say our stay was a disaster, no more Best Westerns for us.

"Hotel Okay."

3
20/09/2016

Safe area, old hotel but clean. Roseburg area seems more expensive for gas, hotels etc. Might be better off stopping at Sutherlin, Or pushing onto Grants Pass or Medford. TV volume continuously went up and down, toilet continuously would fill. Staff was good, breakfast was good.

"Value Stay for travelling to Disneyland"

3
20/09/2016

The hotel was okay. It was clean, but the pillows were horrible. Who would have square pillows? We had an item go missing from our room, but no one seemed to care when I reported it. The breakfast was the same every day and was a little below average, but what I expected. Everything was passable enough as we only really slept in the rooms. It was run down though and dated.

"Nice place to stay..."

4
18/09/2016

We were visiting relatives in Roseburg and stayed at the Best Western Garden Villa Inn. The front desk staff was very friendly and welcoming and the room was clean and good sized. They have a nice sized pool and plenty of room for everyone. The breakfast is your basic Best Western fare. The hotel is right off the highway and that makes it easy on and off. There are also several restaurants nearby. Overall, this was a nice hotel to stay at with friendly staff and clean comfortable room.

"Close to Crater Lake"

4
17/09/2016

Stayed here because we were on our way to Crater Lake and not many places available on the route to it. Staff was friendly and helpful. Rooms were ok, rather dark furnishings, breakfast area nice and a variety of things to chose from.

"Quality of food,not water, asthma deterents"

2
17/09/2016

Cold water for showers due to broken system confirmed by motel. Food not fresh, dried out, toaster broken. they allow pets so if you have asthma its a problem. Smoking also allowed to occur in non-smoking rooms.

"Great place!"

5
15/09/2016

Check out the photo. Celia says this is the cleanest room ever! She's not kidding. It was so clean we checked the baseboards, cracks, etc. and found nothing but CLEAN! There seems to be additional sound insulation between the bathroom and bedroom so sounds are at a minimum. Also a plus. The breakfast was standard Best Western fare, but the Gina the hostess was super friendly and kept the dining room clean. All in all a good visit. Highly recommend.

"Sightseeing to Crater Lake"

5
12/09/2016

Very clean room and great full breakfast included in room rate. Close to Interstate with many area sights close by. Was allowed to check in early, because of early arrival. Bring your own maps for area sights, since hotel doesn't have any to provide.

"Nice property. Ground floor easy to unload and load vehicles."

4
12/09/2016

Good front desk reception. Booked through Costco and got decent rate for 1 night stay. Room located close to pool but noise quieted down after pool closed. A little tricky getting in and out of parking lot to main street.

"Clean room."

4
11/09/2016

My husband and I stayed in room 236 downstairs. It was a clean room with 2 full beds which were comfortable and the sink and vanity were separate from the toilet and shower which I like. That way my husband can take a shower while I continue to get ready in front of the sink and mirror. There were 3 mirrors in the room----one over the sink, one full length mirror on the wall near the bathroom, and one over the desk area. The free breakfast was better than usual. REAL scrambled eggs, sausage patty, different breads/bagels, yogurt, dry cereal and oatmeal (pretty runny) with milk, pancakes, waffles, juices, tea, and coffee. The young lady organizing the breakfast was very helpful. The people at reception were helpful as well. The lobby provided cookies, popcorn, and coffee as snacks. Negatives-----1. Unlike most Best Westerns we've stayed at, this motel did not use fitted sheets. 2. The hook on the back of the bathroom door was loose and missing a screw which I reported to the desk clerk. Hopefully, that will be repaired prior to the next guests. In summary, the one night stay was very satisfactory. My biggest requirement is a CLEAN room.

"Nice place"

4
11/09/2016

Everything was fine,except the ac in my room was somewhat lacking but it was a cool evening. The breakfast lady was absolutely delightful and helpful for it being 6am, Wish I had gone to grocery sore and bought a steak, they had a really nice BBQ available for guest. They were very nice to the fact I had my dog w me, it was no problem.

"Ok for the price"

4
09/09/2016

For one night, it was ok for the price paid. Breakfast was better than expected. The breakfast hostess gets an A based on her positive attitude and desire to make sure you were satisfied. Not having a elevator was a pain but it was only two story. Parking Is in the interior with the rooms on the outside facing inward. Made you feel your car was more secure.

"Service with a smile"

4
08/09/2016

Anthony and Lyn gave us a warm reception, answered all of our questions and was very attentive to all of our needs. While I was enjoying the hot tub, I noticed they were out of towels by the pool. I went in to the lobby at around 6:00pm to find a line up to the counter. I found out later someone had called in sick and Rose was there working very quickly and professionally to trying to catch up. When I got up to the front of the line I asked if she knew where I could get some towels, she said she would bring some out to me! I felt bad that she had to do that being the only one there and so busy! When I went out to the hot tub I noticed the jets were not working even after turning on the timer, so when poor Rose came out to give me the towels I hated to add more burden on this hard working young lady. She tried the timer and was also not successful at turning the jets on so she disapeared back into the lobby and I was not disapointed because the hot tub was still keeping the tub very warm and comfortable. About 10 minutes later a guy by the name of Chris pulled up in a white truck, hopped out and went around to the back of the hot tub to a room with all the pumps and controls. About 3 minutes later the jets came on and it was all good! I was very impressed by the service of the employees while I was staying at the hotel, from the fresh baked cookies, popcorn and chips and salsa in the evening to the quick repair of the hot tub for my enjoyment. I don't think I have ever experienced such service while visiting any hotel in the past as I did that weekend, I was very fortunate to have such a great crew working that weekend.

"clean and functional room"

3
06/09/2016

The room was small and old. Bed was a bit soft to me. But it was clean, functional and had all we needed for one night stay. It was cozy and quiet place. The complimentary breakfast included sausage, egg, bacon, potatoes and etc... wow! The hotel staff were all nice and friendly.

"Good place for a quick stay"

3
05/09/2016

This place is right next to the exit! We were checking in little late around 9:00pm. Receptionist was little chatty with the couple previous in line (who were trying to see if they can reserve a room on the spot). He was calling other Best westerns(?) to see if they have openings. It took 20-30 mins before my turn came!!!!!!! I had reservations so check in was easy and quick. Had enough parking space to park our van and offload. Room was decent and OK. Place was clean. No complaints. Next day breakfast was supported by this wonderful woman , who made sure everyone is happy and got what they were looking for. Tortilas filled with egg/potato etc, was a nice twist in addition to the continental style breakfast. Stayed there on two different nights , thought of leveraging their $50 discount coupon. Was trying to get hold of their manager on phone, but after 10 calls or so never got hold of him. If you are looking for a quick stay then , this place should fit the bill.

"No elevator"

4
05/09/2016

Warning: No elevator, so if you have a room on the second floor, you must carry your items up steps to your room. The room that we eventually got was nice. The air conditioner in our original room did not work properly, so the temperature was 85 degrees in the room. The person at the front desk was inexperienced, and we had to ask repeatedly for a different room before we got one.

"Mid way stop."

5
04/09/2016

Best Western Garden Villa Inn, Roseburg, Oregon is our half way stop on the way to Seattle. The rooms and service is just right for our needs. We always get off to a great start on our way out. Now we are starting to find new thing to see and do in the Roseburg area, which means longer stays in the area.

"Nice place to stay in Roseburg"

4
02/09/2016

An older property that has been updated very well. Comfortable rooms and convenient to highway access. Well priced for the area, with a typical free breakfast. (Many choices) Friendly staff and very clean.

"Roseburg review"

2
01/09/2016

I would not stay there if I was traveling with pets, this is not a pet friendly hotel. There was no place to walk the dogs, Also the room carpet was very dirty. and the refrigerator did not work so our food that needed refrigeration spoiled.

"Met all requirements for a 1 night stay during road trip"

4
01/09/2016

We rented two adjoining rooms for one night, while driving between states. Called about 10 min ahead of arriving to check availability and reserve the rooms. Very helpful staff. I needed a baby bed, which wasn't delivered right after arrival as promised, but as soon as it was brought up with the manger he dropped everything and immediately took care of it and didn't charge for the bed. Pool doesn't offer much privacy, as it's in the middle of the parking lot, but there are a few plants and it's only visible to people staying at the hotel. One room definitely had the feeling of a separate bathroom, with the sink behind a wall (and the toilet/shower had a door). But the second room, which was larger than the other, had a jacuzzi tub in a corner that was open to the entire room. Seemed a bit odd if you wanted privacy from a travel partner. No one had time to test out the tub. Close to freeway exit, restaurant options and at least a drug store (didn't look for a grocery store). Good breakfast, better than a standard continental.

"Clean!"

5
31/08/2016

This was just a quick, one-night stop for us to break up a long drive ~ it was very clean and well equipped, which is pretty much all we needed. Incredible price too! Right off the freeway, quiet and convenient. Would stay here again next time we pass through.

"Very good"

4
30/08/2016

Spent one night at the Garden villa Inn and cannot complain at all. Check In went very fast and friendly. They even offer free freshly baked cookies at reception. Room was OK - convenient, nothing special and as expected.

"The BEST Western"

5
27/08/2016

I actually chose a hotel at random, but my experience was great from the moment I walked into the lobby. The room was the cleanest I have experienced. It was comfortable and the staff went above and beyond the call of duty to make my stay great.

"Cleanliness Is Not Everthing"

3
23/08/2016

In the lobby of this motel there is a sign that announces its pride in being. And the place really is - dining area, parking lot, and the rooms themselves sparkle. They have done about as nice a job as could be done with a motel that is dated in many ways. The employees are friendly, and I have to give the owner some props for equipping our room with a larger version of mini-fridge. It even seemed quieter than most of the fridges I encounter at hotels, many of which I unplug at night so I am able to sleep. But was it Really quiet? Or was my room just so noisy I could not hear it? This hotel is right next to the freeway, with an off-ramp nudging against the property line. Yes, noisy, but the good/bad news is that our AC unit even at the low fan setting was so loud, traffic was the least of our concerns. Bed was comfy and large King, with 4 of the tiniest pillows ever - the sort of pillows I wrestle with most of the night. Breakfast was plentiful, with a lot of choices and 2 waffle irons, but not particularly appealing beyond the usual fare at most hotels. I might be tempted to rate this place higher, but when we arrived in late afternoon on a 98 degree day after an 8 hour drive, my wife threw on her swimsuit and headed down to the pool only to discover it was closed due to a recent cleaning. Basically I feel as though we paid $124 for an $84 stay, which is the usual price for a noisy freeway motel that (for all practical purposes) did not have a pool.

"Ok, not great"

3
20/08/2016

Rooms were clean but ours smelled like a dog. Service was ok but the WiFi was out and was not fixed. Probably won't stay at this motel again. Breakfast was typical for a hotel breakfast the staff at the breakfast was very nice. Old buildings and rooms fairly well maintained.

"Hidden little gem"

5
17/08/2016

I was reluctant to walk in and check out this hotel because it is on the edge of a strip mall but I'm glad I did. At 330 in the afternoon on Tuesday there were other guests checking in, the lobby smelled like fresh popcorn and was nice. I was overwhelmed with service from the manager. He was very helpful and just all-around nice. I got a room to suit my needs and it was A-1. The bed, TV/cable and bathroom were all above average. It was very clean and well decorated. Breakfast was a real surprise with real plates and silverware. The breakfast was similar to what all the chains offer now but done with much more class, comfort and quality. Once I was checked in I went back to my vehicle for my luggage and did something stupid....locked my keys inside. The manager walked by a moment later and jumped in to help, calling the local locksmith first and then a tow-truck company for me. I stood there a little shocked at someone being that helpful without even being asked, using his own phone and contacts to get me out of a jamb. 10 minutes later the towing company opened my door all was well. I would have written a good review for this hotel just based on the quality of the room and basic services, I wish I could give extra stars for all the extras they did for me.

"Great Stay"

4
17/08/2016

Great Staff. Beds are comfy. Rooms are clean. The lady handling the continental breakfast is absolutely awesome! Great breakfast selections. Pool is cold though. 90 degrees outside and it was still too cold to swim. Very comfortable stay.

"Place to stay"

5
15/08/2016

We have always stayed at this hotel. The staff are friendly and the rooms are always clean and neat. The breakfast is fantastic - better than the other Best Westerns. The hot tub is usually working and is the right temperature and towels re always stacked on the shelf.

"Good for a One-Night Stay"

4
10/08/2016

On a recent visit Roseburg we stayed at this small motel. It was clean and served our purposes. The staff was always welcoming and there is a complimentary cookie bar in the lobby in the evening. The breakfast options were a bit limited but the breakfast helpers were bright and cheery even early in the morning.

"Comfortable bed, hotel is quiet and clean "

5
09/08/2016

I enjoyed my stay very much at this Best Western in Roseburg two nights ago. The staff was great, both upon check-in and check-out. They were welcoming and helpful and I felt like their uppermost concern was that my stay there was the very best it could be. While the buildings themselves are not the newest, both they and the grounds are extremely well maintained. The breakfast offerings were a nice variety, and the bacon was especially good. Everything was kept fresh and hot by the staff. I will definitely stay there again the next time I'm passing through Medford.

"Comfortable "

5
06/08/2016

This hotel was clean and comfortable. Their breakfast spread is okay, nothing special. The pool is small but nice. Location is easy to get too, just off the freeway. Parking lot is a little small but easy to navigate. I would stay here again if need be.

"The bad part of my day happened when I checked into this property"

1
05/08/2016

We had made online reservations at this property the night before from our car and didn't have a printer to print out the info of this place, so I tried to call them from my car when we got into town. I called three times and let it ring 20 times each incident and never did get in touch with the property. Finally, my 15 yr old grandson found the property on his smart phone and directions as well. When we got to the office, I waited in line for about 15 minutes while one clerk tried to take care of all the people trying to check in. Summertime in Oregon is busy with vacationers and at 5 PM should have additional staff on hand to take care of their clients. When another clerk finally showed up, I asked him if the phone number I had called was the right one. He said yes, and I told him how I tried to call it those three times without results. He then told the other clerk that he had put one of the firms phones on a setting that blocked all incoming calls and that was the problem. I finally got checked in and headed directly to the shower after a long 8 hour drive. I got the water tuned in, got into the tub, turned around to gravb the shower curtain and there was none. By this time I was rather upset to say the least. SO i called down to the office, told them that there was no shower curtain in the bathroom and the clerk said he would send someone up with one. Also there was no directory for the TV, restaurents, etc in the room. After waiting for about 30 minutes, I went down to the office only to be told that the maintainence man was out to lunch and would be back within the hour. By this time we were hot, tired and hungry and waiting for the shower curtain to arrive. I finally called back to the office only to be put on hold for another 10 minutes, to tell them we wanted to change rooms close by. We had, of course, already unpacked everything only to have to repack and move. By the time I finally got into the shower, it was 1.5 hours after we arrived. This is just plain unacceptable. I am a platinum member of BW but I, after having stayed at four BW's in the past 4 nights, will re-think our hotel selections in the future. Tow of these properties were "Plus" designates and only one deserved it. The prices we paid were equal to Holiday Inn Express so will probably to that route from now on.

"Great Location"

4
04/08/2016

This hotel was right off the Hwy. Had Fred Meyer gas station and some shopping all in same lot. The pool was outside and cold. The hot tub was empty, broken? The rooms were nice & clean. In all it was a pleasant stay for the money and area felt safe.

"A nice stay"

4
02/08/2016

This property was what would be expected from a Best Western. The pool was above average - clean, nice temperature. Unfortunately the hot tub was out of commission. When we made the reservation we were told there was in fact a hot tub. It was sad to see it half full and dirty after 6 hours of driving. Aside from that, the rooms were clean, the breakfast attendant was super friendly, and the hotel was overall quiet. Nice location near restaurants and a Michaels store, Pier One and Dollar Tree if you want to go shopping or forgot any essentials.

"Stopover before Crater Lake"

4
29/07/2016

Large rooms, clean, well maintained---very good continental breakfast. Easy access to interstate and city roads. Eateries and grocery very close. Perfect for our one night stay. Large parking area. One drawback---no elevators.

"Big Mistake"

1
25/07/2016

Hotel staff royally messed up on checking in myself and business associates. Now I'm faced with trying to reconcile 3 bogus room charges, the manager has not returned my phone calls and the front desk staff doesn't even know how to email a receipt. The room I stayed in was right outside the hangout spot for employees and was noisy until 10:30. Will not stay here again.

"Not what you'd expect of Best Western"

2
22/07/2016

This is very unattractive from outside, sitting in middle of shopping center and gas station parking lot. At first Wi-Fi was slow, then didn't work at all for the entire night. The only ice machine is located outside behind office and was blocked by tools and equipment in the walkway. The ice machine appeared dirty.

"A fine hotel"

4
22/07/2016

Just off the highway on the N end of Roseburg. Basic rooms with breakfast included, wifi, tiny pool, two-levels. No surprises. Breakfast included the basics: bread, cereal, waffle, bananas. Coffee of course. It's adjacent to a strip mall with gas stations. It's worth stopping into town and checking out one of the restaurants.

"Don't stay here"

1
19/07/2016

Whether you're staying in the lovely town of Roseburg or passing through - don't stay here! You will be ripped off for the level of service and comfort you can find at many other motels/inns in the area.

"Okay Stay"

3
18/07/2016

Nothing great, nothing bad, just okay. Rooms were clean and updated. I liked that it was quiet and a little off the freeway. Nice location for food and shopping. Dutch Bros is right next store. Free breakfast is a bonus. Hotel staff needs a training or more time on the job, but they were nice. Overall, our experience was fine.

"best western garden villa"

4
18/07/2016

Very convenient hotel just off the freeway in Roseburg . Staff was friendly and helpful. Clean comfortable room. Continental breakfast was fine with good waffles, good scrambled eggs and other choices. They take pets, but replaced grass with river rock, so dogs needed to go just outside the hotel to find grass to pee/poop. Elmers restaurant just across the freeway was very convenient for dinner. Gas stations right next the the hotel is also very handy.

"Motorcycle Trip to the Oregon Coast"

5
15/07/2016

We arrived early had a booking and were checked into our ground floor room. Room was clean and spacious. There is an outdoor pool and seating both pool side and just outside the pool area. Staff were busy cleaning, and freshening the look of the place. Lobby is well laid out and the eating area served a full hot breakfast buffet. It was located just of the highway but traffic wasn't a noise issue for us. We were able to find restaurants close by but ended up taking advantage of a Mexican food truck located a walk across the lot near the Shell service station. Food was excellent as evidenced by the lineup of people waiting for their orders.

"Wow !"

5
13/07/2016

This has got to be one of the BEST Best Westerns ever. What a wonderful place to stay. The rooms are spacious, recently remodeled, clean carpet, great location for the air conditioner (we had a King non-smoking room). Loved that the bathroom had a small openable window for fresh air. Pool was large enough to swim and feel that you were not on top of the other guests. Patio tables were plenty, with covered umbrellas near the pool and outside the office for outdoor dining in the morning. A great 4 burner stainless steel BBQ was just outside the pool area for guest use. Wonderful breakfast, good choices for every taste, amazing friendly staff always at the ready.

"The Low Point in Our Oregon Road Trip"

1
12/07/2016

The options in Roseburg are limited and we wanted a place close to Crater Lake NP, where we were headed the next morning. The reviews of this Best Western appeared positive. At the risk of appearing snobbish – this motel – and I mean motel – was the low point of our nearly two weeks in Oregon. And it was certainly not cheap. The front desk staff were a newly hired, well-intentioned young man, and an equally well-intentioned senior statesman, neither of whom could figure out where our assigned room was located. After I wandered around the parking lot trying to find it on my own, they had to call the hotel manager at home! The morning desk staff wanted to make sure I was who I was, so he did not check out the wrong guest. We stayed in Room 370 – a second floor “Balcony King.” The room was atrocious. The balcony was a shared open area in front of our room door, with a cheap wrought iron table and chairs, in the blazing sun, looking out on I-5 and an off-ramp. There were missing balcony floor tiles and cigarette butts in the nearby gutters. The cigarette smoke wafted up from the other guests puffing away at the much nicer umbrella tables just below us at the hotel entrance. The room had a nasty upholstered chair and a very small desk area. The carpet was dirty. The mattress was good but the pillows were hard and lumpy. The blanket looked old and who knows when it was last washed. The HVAC unit roared loudly. It all made for a sleepless night. The free W-Fi had a weak signal and by 8:00 pm was overwhelmed by the guests using the network. I gave up on it. Our windows did not open but other room windows oddly enough did. The bathroom was immaculate – with a paper tape across the toilet seat to assure you that it had been cleaned. But the bathroom was so small that you had to close the door to get to the sink or toilet. The bathroom sink was very low o the ground but oddly enough, it was granite-topped. Breakfast was appalling – both in terms of quality/selection and decor. Even though there was no smoking, my clothes afterward reeked of cigarettes and fried food. The small, paper-wrapped drinking glasses in the room brought back memories of my family road trips… in the 1960's…

"Fantastic"

5
08/07/2016

This is the nicest Best Western I've ever stayed seen. I can't say enough good things about the professionalisum of the staff! They have complimentary snacks in the lobby & breakfast is great! The pool, hot tub & landscaping were very well maintained.

"Beyond expectation"

5
06/07/2016

Very friendly and helpful staff, the room size is fine yet it has full and complete amenities, perfect location as restaurants and shops are just nearby, the air conditioning is a bit noisy but I suppose it is common in the US, but overall my stay was great and just beyond expectation really :)

"Great stay!"

5
04/07/2016

The front staff were very friendly and helpful. The room was clean and comfy. The pool and hot tub were great. The food was so-so, but to be expected when there is no restaurant on site. All-in-all, we really liked this place a lot, would recommend it to our friends, and would stay here again!

"Great value, well maintained"

4
01/07/2016

Great spot for overnight stay on road trip. It was 95 when we arrived in Roseburg after an all day drive. Thankfully the check-in staff were friendly and efficient and we were in our air conditioned room within minutes. We booked a queen room which was on the small side, but fine for one night. The price was very reasonable. Everything in the room was in good condition. The furniture was clean, the mattress was comfortable, the paint was not chipped. All signs that management takes care of this property. Even though the inn is right next to the freeway, we did not hear traffic noise at all. Maybe that's because we had the AC on all the time... Breakfast was so generous that we didn't eat any lunch. In summary, a great spot for overnight but I'd book a larger room if I was going to stay longer.

"Comfortable and conveniently located"

4
01/07/2016

The room was clean and comfortable and the clerk was friendly. Breakfast was good. It is conveniently located in Garden Valley Mall, very near the VA Hospital. The bed was a bit less comfortable than I have found in most Best Westerns, so I gave it a four instead of a five, but I would definitely stay here again.

"We really felt like guests"

4
29/06/2016

We arrived past midnight and everything was set to go with our reservation. From the front desk staff to the continental breakfast host/attendant - everyone was so friendly and helpful. We really felt like we were guests in their home.

"Convenient to freeway"

4
28/06/2016

Stayed here on the way to Portland, OR, from Mill Valley. Easy freeway on/off ramp access, several restaurant and shopping choices nearby, free Wi-Fi, breakfast, pool is outside with hot tub & barbeque nearby.

"Nice Comfortable Stay with good breakfast"

5
24/06/2016

A motel like set up, but good location with near by restaurants and grocery shop. Overall we enjoyed our stay, no complaints, friendly staff. Breakfast counter was good with choices of egg, pancake, waffles, patty.

"convenient,well appointed"

5
24/06/2016

This motel is easy to reach from I-5, with a small shopping mall adjacent for picking up forgotten items. More restaurants are across the freeway, less than a mile. The linens were new. The lobby offered warm cookies and chips and salsa, and breakfast was above average for a budget motel. The desk staff were very friendly and helpful.

"Pleasant and comfortable"

5
24/06/2016

Well located with food service close by. Rooms were clean and quite.. The free breakfast is plentiful and has a good variety of food choices. .The rooms are neat and clean with good amenities. .Access is easy off of the main freeway through town.

"Clean, great breakfast "

4
23/06/2016

After having a disappointing conversation with the front desk about our reservation, I almost cancelled. I'm glad A didn't. Rooms are old, but clean. It's like a throwback to the 70's--- but with softer colors. The retro is working for them. Rooms are super-clean. Breakfast was great, cheerful staff. Whoever checked in at the front was great and same with checkout. Great if you're just passing through.

"Basic but well-cared for"

3
21/06/2016

This is an older motel-type property that has been spruced up nicely and is still pretty decent. Stayed one night while returning home from Crater Lake. Room is somewhat small and is the old-style format with door from outside, beds in front, and bathroom in back. The issue with this design is it allows more noise in from the parking lot. I was more aware of car doors opening and closing, people walking past my room, and conversations in the parking lot than in hotels with an interior hallway entrance. The room was simple but comfortable and extremely clean. Fixtures and furniture were older but in decent shape and everything worked. Looked like the room had been recently painted and the carpet appeared to be newer. Soap and shampoo come from wall dispensers, which I don't like. Shower was fine. The towels had seen better days. The bed was average but not great; comfortable enough for a decent night's sleep. Front desk staff were friendly and capable; no problems checking in or out. I did not try the complimentary breakfast so can't comment on that. Though oldish, the whole property was clean and tidy and looked to be recently painted. Access from I-5 is easy and there were dining options nearby.

"Great hotel"

4
21/06/2016

This is a clean, very well taken care of and managed hotel. Made for a great overnight stop. Breakfast was very good - eggs, sausage, potatoes, bagels, english muffins, cereal, waffles, yogurt, etc... Pool was clean, staff was friendly and helpful.

"Very nice"

4
21/06/2016

The only complaint I would have was that there were a lot of people smoking just on the other side of the outdoor pool's fence every time we went swimming. Perhaps it was a designated smoking area or something, but it was no fun to swim out there--especially with small kids--through clouds of smoke. Everything else about this hotel--staff, room, breakfast--was very nice. Location is great, too. Right off the freeway, and very near grocery stores, gas, and coffee.

"Better Than it Looks"

4
20/06/2016

Clean, comfortable, friendly staff with a better than average breakfast. While the hotel looks a little dated on the outside the rooms have been updated and are very nice, if a little on the small side. All in all a good value and would stay again if in the area.

"Best Western"

5
20/06/2016

Excellent hotel! Very nice location and service was excellent. We enjoyed out stay there. Breakfast was excellent too! Ample parking space. Location was ideal from I-5 North. Staff was very courteous and friendly.

"price"

3
19/06/2016

We arrived without reservations & were told they had only one room available. The room was average & not worth the price of almost 200.00 dollars. The tv did not work on our arrival but it was fixed in good order.

"Very comfortable and clean"

4
15/06/2016

The bed was very comfortable, and the room spotless. The night clerk was very helpful and pleasant and in the morning they provide a full hot breakfast. Excellent value for the money. Garden Villa is located at the edge of a strip mall,and was very busy on a Friday evening, so while the motel is pet friendly, it was a bit difficult to walk the dog. The motel was sold out that evening, so was glad that I had booked ahead of time. I would stay here again and recommend it.

"Good Hotel"

5
14/06/2016

This BW hotel was a great stop. Clean room, cookies at check in, a nice breakfast. There was an outdoor pool but we did not swim. They were very interested in honest feedback. We would stay there again. Good price, comfy beds and clean room.

"Golf Trip"

5
13/06/2016

Great place to stay, inexpensive, quiet, clean, close to freeway, very good complete breakfast, will stay here again - no doubt! The one regret that I have is in not asking for a restaurant recommendation, the very close Mexican Restaurant is over priced low quality but fast service.

"CONVENIENT"

4
13/06/2016

We do a lot of road trips and tend to stay at Best Westerns whenever possible as they are good value in our opinion. The Garden Villa Inn was no exception. Very convenient off of the I-5 Freeway,very friendly reception, clean room. We did find the room satisfactory, but smaller than the usual BW rooms.

"Don't Bother"

2
12/06/2016

We booked our hotel online via Trip Advisor (booking.com) and one of the questions was 'what time will you be arriving'. I selected the 3p - 4p time frame. We arrived at 2.55p, checked in and were told our room wasn't ready yet, to come back in 20 - 30 minutes. We were told they had 'housekeeping' issues but they would have our room ready in 30 minutes. We arrived 45 minutes later. Not a thing had been done. There was not a soul cleaning rooms. Doors stood open, over flowing laundry trollies sat in the parking lot, dirty dish trays sat outside rooms. The laundry room door stood open and all the dryers were full of linens, but nothing was running! Nobody was there. Several other guests were waiting. One couple, two singles, a retired couple and a couple with 2 children in tow. At 4.00p, I called the front desk - we were sitting in the shade on this 85 degree day. The desk manager said he'd check to see why our room wasn't ready yet. At 4.07p he came over and gave us keys to a new room, apologizing for the inconvenience. At 4.09p, back to the office I went because the new keys didn't work. At 4.17p, we were finally in our room! I don't know whose fault it is; the management, the owners, Donald Trump, but the lack of staff, cavalier attitude, and troubles was not the way to end 8 long hot hours on the road. This is a motel, not a hotel. It is dated, small and your dollar will get you more elsewhere.

"roseburg pleasent"

3
06/06/2016

This BW has been nice for 50 years, it is about due for upgrade. Very nice Staff and work the vacation duty well. This is a great location off I-5 and there is good traffic and lots of other motels -but I like BW for their consisttant quality.

"Friendly and helpful staff"

4
06/06/2016

Staff was very friendly and helpful. First room I was given was tiny and in need of sprucing, furniture was beat up, rug was spotty. Owner moved me to nicer room and said he was going to rejuvenate rooms, which appeared overdue. My key didn't work second day and one of the maids let me in and brought a replacement key. Breakfast very nice and great selection, and again staff very friendly and helpful. Would stay there again because of the staff.

"What a Disappointment"

1
05/06/2016

We had been here before and although the hotel was without great amenities, it was a good experience. Sadly, in August 2015, it was not. We stayed 2 nights and our room was not cleaned or attended to when we came back in the early evening. Glass wrapped in paper was dirty and had some kind of black residue on the sides and in the bottom. When we spoke to the manager, she was very defensive/offensive; said she didn't know what was in the glass. Did not have much concern that our room was not clean. Will not stay again; better values in town for the money.

"Exellent choice for access to the VAMC and numerous fast food outlets."

4
03/06/2016

The folks at this motel have always done their best to ensure my old, disabled body got the best nites rest possible. The motel is also well located to various restaurants, the VA hospital and other business. It is also close to the belt line making it easy to get around Roseburg.

"Worth it to me!"

4
31/05/2016

Check in was easy and staff friendly. The room was clean, nothing real fancy but a good value for the money. Location was great as you could walk to stores, restaurants, and a short dirve away from some really nice wineries, theater, etc. I would stay there again.

"Noisy breakfast room, odd odor"

3
30/05/2016

Although the room was clean, there was a strong odor - probably from the cleaning chemicals. There was an odd array of furniture/refrigerator, etc, which made the room feel cluttered. The breakfast was good, but the breakfast room staff person was pretty noisy.

"great place to stay"

5
30/05/2016

Have stayed here before about year ago. Rooms very clean. Beds good/firm. Coffee in room/ full breakfast provided in common room. No elevator. Near freeway. No traffic noise heard. Able to hear movements/showering in neighboring rooms. Outdoor entry to rooms. Pool available--did not use. Plenty of outlets for re-charging devices. Micro/fridge. No in room safe. Good value esp. if book early! If looking for Japanese food try-Ami Sushi on SE Cass. not far from Costco for gas or Safeway on 99.

"Great for value"

4
29/05/2016

Stayed the night with a friend while traveling through the state. I liked the location, right off the freeway but couldn't hear the cars. They had a clean pool and a hot tube, offered chips salsa and cookies at 5. The beds were comfortable and the staff was excellent and super accommodating to an issue we had. They had breakfast in the morning, waffles, eggs, sausage, cereal, yogurt, biscuits and gravy, bagels and a variety of juices so good selection. The only downfall was the room next to us was packed with a family with at least 2 kids and a baby that were loud and crying that kept waking us up, but not the hotels fault. Good value for your money for a nights stay!

"Great! Clean, reasonable, great breakfast"

5
27/05/2016

Pleasantly surprised! Had not stayed at a Best Western in awhile. Rooms clean and staff very accommodating. Full free breakfast with waffles, each room has a fresh remote in clean bag and washcloth in shape of swan! Pillows were great and comfortable. Would recommend!!!

"Motel close to freeway"

4
24/05/2016

Dated but very clean. Rooms are small. No queens, only kings and doubles. No elevator only outside steps to second floor. First floor rooms are booked first. Plan ahead. Fills up most nights. Good breakfast included. Welcoming snacks. Parking free on site. Staff was friendly and helpful.

"Pleasant"

5
24/05/2016

Business trip. Chose this location at last minute good choice. Clean nice room. Bed was good. Slept well. Did not eat the breakfsst but it appeared yo be nice. Just off interstate. Was quite and I felt very safe since I was traveling alone. Would stay here again.

"Older, but updated and well kept"

4
22/05/2016

We just stayed there overnight, and the staff was very helpful. The motel was built many years ago with smallish rooms, but it has been updated and is well kept. The breakfast was what you would expect in a Best Western.

"Towel racks falling off the walls at our very first stay at a Best Western in 2016."

2
21/05/2016

I have no tolerance for shabbiness or filth in a motel or hotel room. I used to clean rooms as a young woman. My materna- grandmother also was a "cleaning lady" as she called herself. She taught me. So, I was almost as good as Granny. Almost. That German born grandmother, with only a grade three education, was a stickler for CLEAN! (So was my persnickety old Scottish paternal-grandmother. Those two old gals had no patience either for "slackers". Nor do I!) In my work as a campus counselor at several colleges in Canada, I've stayed in small, inexpensive Mom & Pop motels all over western Canada and up north. I have never had as much disappointment as we've had over the past decade, in run-down rooms within over-priced, so called- "nicer" motels and hotels, as this motel in Roseburg. Towel bars falling off the bathroom walls might have given us a clue, but we were so tired after driving all day, that we thought we could deal with it. Then, I discovered the toilette had not been properly cleaned. Hair from others lay on the floor around the edge of the tub and beneath the sink. Skagit Sam to the rescue. I carry a full canister of Lysol Wipes when we travel, for emergencies such as this! I went to work. In less than 30 minutes, I had the place sanitized. The sheets on the bed where heavily wrinkled but seemed to have been washed in recent history. At least, no bed bugs. Fine. We stayed over night, only too glad to hit the road ASAP the next morning. Never, ever to return.

"Decent"

3
21/05/2016

We stayed here for our Umpqua Wine Tour last weekend. We were looking somewhere that was reasonable and close to our meeting spot. The rooms are decent, clean and close to shopping for essentials, free breakfast and a dutch bros coffee but would not be first choice to stay again. The "hot tub" was about 60 degrees, not so "hot" and the rooms were very small and in need of updating. You could hear everything in the parking lot and people going in and out of their rooms and if you are a light sleeper like me you will not get much sleep. Overall, not horrible, just decent.

"Decent value, great service"

3
20/05/2016

The highlight of our visit was the phenomenal service and friendly help from the entire staff. Anthony in particular was extremely attentive and helpful, and the staff who served breakfast in the morning were nothing short of charming. If we find ourselves passing through Roseburg again we'd definitely stop in at the Best Western.

"Clean rooms, nice sraff"

4
19/05/2016

Always nice check in and check out, rooms clean, decent beds, affordable prices, easy on off freeway. Nice being in a shopping center, can walk to dinner or shop. Quiet, good parking, very pleasant employees

"OK but ....."

3
19/05/2016

First, the good news. This property is located right off the I5. Easy access and back on the freeway. There are several places to eat within walking distance. It is right across the street from the VA medical facility. The lady in the breakfast area was very attentive and the food was good. The room was clean and the bed was fine. There is adjacent parking for car and trailer or motorhome. The bad new. It is right next to the off ramp and the I5 and there is a lot of road noise. The facility is older and was not built to modern noise abatement standards. If you want a quiet place this is not it.

"clean, friendly employees and a great hot breakfast!"

5
16/05/2016

Great! I was impressed with the clean room, and wash cloth shaped like a fan and one shaped as a swan! The hot breakfast had a huge selection! Waffles, eggs, bacon, potatoes, cereal, toast, muffins, among a few of the choices. All the employees were friendly and helpful.

"Great place to stay to access activities in the Roseburg area."

5
16/05/2016

Enjoyed the room and breakfast; front desk staff were extra helpful with items I needed to provide supports to the person I was traveling with who requires additional supports with activities of daily living.

"Enjoyed staying"

5
16/05/2016

BW Garden Villa, Roseburg OR was a very nice jumping off point for activities in the area with a focus visiting Wild Life Safari the room was comfortable, breakfast was good, front desk staff were extra helpful when I needed items to provide supports for the person I was assisting to travel. I travel with adults that require additional supports for activities of daily living (ADL's) and the assistance from hotel staff is very welcome. No elevator to the upper floor would be the ONLY draw back. Thank you.

"Didn't they expect it to rain in Oregon?"

4
15/05/2016

The place was very clean. There were some minor maintenance issues that the room cleaner should have noticed and reported to management and should have been fixed so I would never have noticed. I expect that this place is headed down hill unless they invest more in up keep. But for now it is fine/good value. I was surprised to learn, as rain ran down my neck, that the stairways to the second level are uncovered. Odd design choice.

"Alex is the best!"

5
15/05/2016

Thank you for a wonderful stay.... Soup and cookies in the evening! And both were amazing.. Room was clean need was very comfortable. Service was spectacular. Alex at the desk was very professional and informative. The breakfast was excellent.

"great stay"

4
15/05/2016

Check in and check out was most efficient, Rooms very clean, bed comfortable. Morning breakfast tasty. Evening soup was a a delightful surprise. All staff were friendly and helpful. They wanted to make sure our stay was pleasant

"Great stay"

4
13/05/2016

Don't let outside fool you. I was a tad disappointed upon pulling in but trusted the reviews here and was not disappointed. I was warmly greeted by office staff member. The room was very clean, large, and had all amenities one could hop for. Breakfast next day was excellent and there was staff on duty to refill coffee, answer questions and assist. It was convenient to highway. I'd stay again.

"Updated Rooms, New Management with friendly Pet Policy"

4
11/05/2016

All Staff very helpful and friendly; Allows pets (dog and/ or cat) for a per pet fee. Complementary soup and cookies at check-in and free breakfast included. Remodeled rooms and under new management making concerted effort to please guests.

"Pleasant stay"

5
09/05/2016

Professional staff greets you when you check in and out. Rooms are fresh and clean. Easy to get to with gas next door and Fred Meyer a block down the road. Our room was very quiet with a comfortable bed. The hot soup available on check in was so appreciated after a long day of driving. If in the area do not check anything else, just book it! FYI if you book online it's less expensive than if you just walk in. We saved $50 by doing this and minutes later checked in.

"Late night check in"

2
09/05/2016

There was a problem with the room that we originally booked. They put us in room 324 and there was someone already in this room when then they gave us another room with someone in it. The third time the key did not work this all took place at 12:00 midnight we were very tired we had traveled 11 hours just to get to Roseburg from Southern California. The clerk said he was sorry but did not offer any discount for the inconvenience or even a free stay. The whole process took over an hour by the time we got to a room that was not occupied it was 2:00 am. Rooms were not the best they needed to be cleaner and they smelled like smoke and they were non-smoking rooms. One thing I have to say the hostess that served the breakfast the next morning should manage the hotel she was great!

"On Point in Roseburg"

4
05/05/2016

From the welcoming staff to the wonderful breakfast this Best Western does it right. This was the second stay for my wife and me and would definitely stay again. Close access to the freeway and close to restaurants and other shopping needs. Great stay!

"Great Stay.."

4
03/05/2016

I was very road weary and stopped in Roseburg.This Best Western was by far my favorite.Alex at the front desk was very professional and I believe an excellent employee.In the evening there are snacks and tea.Over all the room was very clean and I had a much needed rest from the road.

"Roseburg, OR Best Western"

4
03/05/2016

Great room, easy access on/off the freeway, friendly and helpful staff and an easy walk to shopping and food. Front desk introduced us to a great little east indian restaurant that was an easy walk away. Several gas stations within a half mile and several bank choices if needed.

"Great Stay!"

5
01/05/2016

What a great motel. I see why it fills up every night. From when we got there until we left, we were treated wonderfully. The rooms, maybe a bit dated, we're the cleanest motel rooms I've ever seen. Here's the kicker. Just before checking out the next day, we went to have the breakfast that was provided. I don't think that I could have had a better breakfast at Denny's. It was fantastic!

"Another stay @ Garden Valley Inn"

5
30/04/2016

This will be the 3rd time we have stayed at this establishment & plan on staying again. The property is very well maintained and the staff are so helpful and pleasant. They are planning further upgrades to all rooms this year. New carpets, beds & TV's, although the furnishings were very good as they are. We have never stayed longer than one night so we are not sure what the city of Roseberg has to offer. Shopping may be spread out so driving will be necessary. The Ocean is not far away for anyone wanting to use this as their base.

"Nice Place to stop"

4
30/04/2016

Spent the night here at the beginning of a recent road trip. Room was clean, staff was friendly and there was a decent breakfast in the morning. We used a hide a bed which was small and uncomfortable but the beds them self were decent. Would stay here again if we were in the area.

"Very, very accommodating!"

5
30/04/2016

My husband and I were traveling to Reno, NV from Portland, and we stopped along the way after finding this room on priceline. We got our room and it was a 2 full bed room, we went back to the lobby and asked if we could get a room with one bed, and they very graciously made the change, even though the rooms were almost booked, they gave us a king room just to make us happy. The room was cozy, and extremely clean.

"Great Hotel - Great Price"

5
28/04/2016

We stopped here for one night on our way up the Oregon coast. Great find - the rooms are small but very clean. I think a woman must have designed the rooms because even though they are small they are very efficient and well thought out. Breakfast was above average and the staff both in the eating area and at the front desk were wonderful. Would not hesitate to stay there again and would recommend to my friends. As an extra bonus it was easy freeway access.

"Excellent Customer Service"

5
27/04/2016

The staff is friendly with excellent customer service skills, no matter what time of the day of night. They are very accommodating willing to go the extra mile. The location is great with close access to food and shopping.

"A Place to Start"

3
25/04/2016

We had a weekend jaunt planned and wanted to get an early start, so spent the night here to save for a longer drive at the start. The breakfast was fine, hot and cold options, and decent variety. The room was smallish, and nothing fancy, but the bed was relatively comfortable, and I always take my own pillow.

"Always consistent."

4
25/04/2016

I have stayed at this location for over 20 years. Great location always being upgraded. The breakfast is hot and well balanced. The traveler can expect good, clean food with a variety of choices. The people will go out of their way to make you comfortable. If you don't see what you want, just ask.

"Awful Bed, tho' clean and nicely maintained."

2
23/04/2016

The staff were very welcoming and professional. The room was clean and well stocked. They had a better than averaged breakfast. However, a good night's sleep is a must! The bed had zero support, the kind of mattress you struggle to get out of because it sags. Very good water pressure.

"Great rooms, better service"

4
22/04/2016

This is one of my go to spots while working in the area. The parking lot allows me to bring a trailer with the truck (Not a Semi) and the area for parking is enclosed & secure. they have a nice smokers shelter to use, and a BBQ for guest use.

"Small, but has what you need."

3
21/04/2016

The room I had was a little small, see pictures, but as it was just me on business and not the family on vacation so it was perfectly fine for what I needed, sleep. It was a little outdated but the room was clean which I find most important. The Wi-Fi was great with full strength in my room, the free breakfast was very good and the staff was very friendly and helpful. Will probably try another hotel next time I have to stay in town.

"Easy access to the facility"

5
20/04/2016

The room was extremely clean. Shopping right behind the motel and restaurants close and easy to find. Easy access from I-5. The veterans hospital is across the street from the motel. Hot soup is available with fresh cookies after 5 p.m. Coffee is provided all the time. Front desk is really helpful.

"Spacious rooms, great breakfast"

4
18/04/2016

We were on the road to N. California and didn't know how far we would get the first day, so we picked this place based on their billboards. (Very reliable, right?) They advertised "cleanest" rooms and full breakfast. They were easy to find, right off I-5. The check in clerk was friendly and efficient and was able to give us two connecting rooms for a couple and adult son, which was nice. The price was a little higher than we had expected, but not too bad. The rooms really were very clean and were spacious. There was a small refrigerator in each as well as a microwave and small coffee maker. The beds were comfortable. Breakfast the next morning really was a cut above. In addition to the usual cereal, donuts, fruit, yogurt, etc. there were waffles, pancakes, eggs, bacon, sausage, hash browns, biscuits & gravy. Plus, there was a wonderful lady who brought us coffee and made sure we had everything we needed! Very attentive, very friendly. Check out staff, again, was friendly and efficient. We would not hesitate to stay here again.

"Just what we needed!"

4
11/04/2016

The room was clean & quiet, the staff were very friendly & helpful, and breakfast was delicious!! Comfortable beds, lovely warm shower, great price - we highly recommend this motel! If we're ever in the area again, we will definitely stay here again.

"Better than expected"

4
10/04/2016

This BW location had a good breakfast, easy location and friendly staff. Broke up our long trip down I-5. Would stay there again. Free popcorn, soup and cookies on check in were a nice touch! Note: I got a better rate booking through this TripAdvisor site than what was showing at bw.com

"No Room at the Inn"

2
09/04/2016

We booked a room online through Trip Advisor and when we went to check in the hotel did not have our room type available. They had received our online booking but for whatever reason did not hold a room for us.

"Great value"

3
08/04/2016

Wifi didn't work and it was noisy in the morning, but it was perfectly fine with a free breakfast and easy access back to the highway. Staff was pleasant and helpful. Several restaurants are available within walking distance.

"Surprised by the Service"

4
06/04/2016

I arrived tired and ready for a rest, so I didn't catch his name but he got me into the perfect room for my wife and i. The next day, Shawn at the counter got my stay extended quickly. But, the real delight was Genia, who hosted the breakfast just before our departure. her cheer and ready service made me feel as if she sees everyone as special. I would stay here again just for that cheer.

"Clean and quiet"

4
05/04/2016

Enjoyed the evening at this motel--and the homemade beef stew offered in the lobby even when I arrived late. Friendly and helpful staff. A bit pricey due to conventions in town, but was glad to find accommodations after a long drive.

"Easy location"

4
04/04/2016

Easy access to freeway and town. Rooms comfortable, comfy beds and pillows, good breakfast with eggs, sausage, French toast, cereal, muffins. Coffee passable.very pleasant staff. Have stayed here numerous times. Good rate.

"diamond in the rough"

4
04/04/2016

the rough being the outskirts of Oregon. Where the twilight zone meets Leave it to Beaver Family. This hotel is warm and offers a safe and friendly environment. Rooms are nice. Windows that open are a welcome luxury. Breakfast is hot.

"Great location, great service and great breakfast"

4
04/04/2016

Stayed here due to a family funeral. We loved the location, loved the breakfast with all the choices. Beds were comfy too. The only issue we had was the hot tub. The first night it smelled like chlorine so bad, and we could not get the hot tub to turn on. The second night it smelled better but still couldn't get the hot tub to turn on. Also we enjoyed the soup and popcorn. We also liked the microwave and mini fridge.

"3 girls on a rood trip"

4
03/04/2016

Tried their very best to get me my $25 gift cert. but it was expired. I feel that the time allotted for the use of gift certificates is to short - They did manage to get me a good rate using my BCAA card. The Tuscan Minestrone Soup in the waiting room was an added bonus. Enjoyed it on the patio after settling in for the night. Breakfast was also good. The Internet system, which they said had just been upgraded, did not work very fast. But it did work. Easy access to the Hwy., clean & quiet.

"Overall the best choice in Roseburg"

4
02/04/2016

Perhaps the most professional and attentive staff experienced at a BW property. Easy central location near freeway making access to anywhere in Roseburg very simple. Adding the personal touches of evening soup, cookies, and fresh popcorn are small things that make a big difference at this level of lodging. Having stayed at other properties in Roseburg, this is an overall good value for the price point.

"Clean and quiet"

5
02/04/2016

I only stopped here for the night on my way up north, but it was perfect. Clean. Quiet. Comfy. And it allowed me to have my cat, who is moving with me. $15 fee wasn't too bad. Breakfast was adequate. All the staff were friendly.

"Surprised"

5
30/03/2016

We were on our last leg of a 5 day trip and had not made reservations anywhere. We tried another hotel but they were booked so we found the Best Western. We were very pleasantly surprised at how courteous, helpful and friendly the check in staff was. The room was nice and clean and had everything we needed. The next morning upon check out, we had their free continental breakfast so we didn't have to spend any money for breakfast before we left town. Overall, I would recommend this hotel to anyone.

"I wanted to surpise my gilfriend with a special night and thanks to Dillan and Aman it was a spectacular night!"

5
29/03/2016

I asked Dillan and Aman to set up our room with flowers, candies and stuffed animals as well as run the Spa bath for us before we got there. When we arrived, everything was just as I had asked as well as the bottle of champagne and two stem glasses on ice was waiting for us. The room was spotless and roomy and when I had an issue with the tv, Chris the maintenance man came right over to take care of it allowing us to get back to our special night. The service here is fantastic and I will be recommending it to all of my friends

"Best Western Garden Villa Inn"

5
28/03/2016

Well maintained property with friendly, helpful, employees. Very good full breakfast and soup served in the evening. Our third stay here and we have been pleased that quality and service have been kept to a high standard.

"excellent buy for the money"

5
28/03/2016

Very clean rooms. The rooms were some of the cleanest we have experienced and we stay in motels often. They offered hot soup after 5 p.m. and cookies at no extra charge. They had coffee available all the time and it was good. The staff was friendly and knowledgeable. The selection of breakfast items was nice, coffee and waffles and hot scrambled eggs and potatoes, biscuits and sausage gravy. A nice selection of cold cereals. fresh fruit. They also had a place for guests to cook on a barbecue if you wanted to cook outside. The pool was closed because of time of year but it was a nice size pool.

"Very thankful!"

5
28/03/2016

We were tired from driving for over 5 hours. Middle of the night, the night clerk let us know there was only 1 room. It was great! A king size suite. 2 Bathrooms, 2 tv's, a frontroom and bedroom. They allowed us to do a later then normal check out because of the late hour of us getting to hotel. The breakfast was same as all Best western, the coffee was in the lobby before you walk into the breakfast room. It was very well placed and kept up. Like a coffee bar, with teas and hot cocoa also. The breakfast was good and the nice hard working employee kept up on a full house. She was very sweet. Our night clerk was charming and willing to make sure we could find a safe and good parking spot. The room was very clean and the bed comfortable. I could hear the room next door, a lot. The room needs to be updated, many of the furniture is showing age and needs to just be fixed. Just use a stain pen on the coffee and end tables in the front room.

"Best stay ever!"

5
27/03/2016

I worked at a Marriott and this best western had better service and amenities than most Marriotts I have stayed in. Genia -the breakfast attendant - was so sweet. She was working in Easter and in a very happy mood. Every staff member we ran into seemed genuine and happy to assist anyone. If we end up in Roseburg again we will definitely stay here.

"nice place if smokers dont bother you"

3
24/03/2016

Excellent free breakfast, spotty internet, lots of smokers for nonsmoking facility, 1st room smelled like smoke 2nd room clean and comfortable, easy access off freeway, nice staff, awesome breakfast lady.

"Roach crawled across my face"

1
11/03/2016

A roach crawled across my face in the middle of the night while sleeping. I grabbed the little critter, then smashed it and took it to the front desk in a tissue. Desk clerk said, "oh, that's just a little potato bug." Like, what's the big deal... No refund, no room comp, no interest in helping improve the situation or stay experience. I was very disappointed and will be writing reviews on all the travel sites regarding this hotel. In addition, the hotel was cheap looking, cheap feeling and way over-priced for the location and total amenities package.

"Superb!"

5
10/03/2016

We had such a great night at the Garden Villa Best Western. The staff was so friendly and welcoming. The beds and linens were very comfortable and soft. They had lots of delicious free things to offer - fresh baked cookies, flavored popcorn, a large tea/coffee selection and a yummy evening soup. Their free breakfast buffet was divine too! The fresh waffles, great eggs and selection of fruit were our favorites, but they offered so much more. I especially loved the breakfast buffet attendant - she was so sweet and made us feel like we were eating breakfast a close friend's place with her attentiveness and cheery nature. I highly recommend this place!

"friendly staff, clean rooms."

4
07/03/2016

The moment we walked into the lobby we felt welcome and our room was clean and well equipped. We will stay there again. The breakfast was the best we have had and we have stayed in many hotels. I would recommend this as a place to stay.

"Excellent overnight location"

5
07/03/2016

Excellent overnight location. Located just off the freeway exit. The room was clean, quiet, and everything in the room was in good working condition. Breakfast was ready at 6 AM it was hot and very good.

"Clean and comfortable"

4
05/03/2016

Booked the BW on our way back to Canada since it is pet friendly, Rooms were clean and beds were comfortable. Breakfast was very good compared to otther "free breakfasts": Certainly will be on our list for a return visit.

"QUIET AND COMFORTABLE"

4
04/03/2016

This older facility has been nicely remodeled, but you know it is older. That said, it is comfortable and quiet. The room was very clean and well kept. The breakfast was nicely presented, and the breakfast lady was very pleasant and helpful. All in all, a good place to stay on a business trip.

"A Mix of Good and Bad"

3
01/03/2016

First, the 'good': the 2nd floor room was quiet, clean and comfortable which is about all you can ask for; wi-fi was good; flat screen TV had a good choice of channels; we liked their use of real coffee mugs; bright, spacious breakfast area with a good selection of food and real cutlery and dishes; very cheerful 'breakfast lady. Second, the 'bad': the king bed was reasonably comfortable but was soft and the frame was 'wobbly'-when one of us turned over, the other one could feel it; the heater/AC unit was quite loud; the water temperature for the morning shower was warm but nowhere near hot. More of a 31/2 star.

"Great service, poor value"

3
21/02/2016

Was expecting a hotel, but it turned out to be a motel. I booked a room at this property for its location and because others on my daughter's gymnastics team were staying there. Staff, furnishings, and cleanliness are great. The breakfast/coffee/cookies were a nice touch. Rooms are smaller and the property is old. The sinks are outside the bathrooms, which is not something I care for. Rooms are poorly insulted so heating/cooling must be on continuously in summer or winter, also one can easily hear vehicles in the parking lot and people walking up the stairs as a result. They charged me $10 for a crib, which at all places I have been previously are complementary. It feels like they are trying to pass this off as a higher end property than it is and the price is one of the highest for economy lodging in the area. I would say it is fine for a solo traveler not too concerned with value, but for a family the rooms are a little small and it is not particularly budget friendly.

"Dog Friendly and Accomodating"

5
20/02/2016

The general manager of this motel went out of his way to graciously accommodate our dogs and a couple of other issues. He didn't have to, the motel was very full and he didn't need our business. The rooms were sparkly clean, the breakfast was varied and plentiful.This isn't a vacation setting for sure but it is definitely highly recommended if you are passing through Roseburg and need a place to lay your head.

"Clean, Friendly, Affordable, with easy access"

4
10/02/2016

This property is not the newest, But let me say, it was extremely clean, and freshly painted . All room amenities were current and functional. Bed was comfortable, and the wifi worked fine. Staff is what makes this hotel exceptional. Complimentary soup and cookies are a nice extra touch. Easy access off and on to !-5 for travellers. Shopping and restaurants are nearby and within walking distance. Hot breakfast was more than adequate and good quality. Outdoor pool and hot tub are available in season. Outdoor BBQ and gazebo are handy for families. We will stay there again when in the area.

"Great Customer Service"

5
09/02/2016

I traveled for business and internet access was essential. When the first room did not provide the access I needed, the desk agent went through his steps and when that did not correct the problem he contacted the property manager. When the manager could not fix it, he moved me to another room with much better access and helped me move my belongings. And for the inconvenience of needing to move, he also upgraded my accommodations. They truly went above and beyond to ensure my stay was the best. In addition, the hotel is close to shopping and the rooms have a microwave and fridge. Free hot breakfast in morning with protein not just waffles, and popcorn and soup in the evening. Rooms, both of them, were very clean. And though it was located in a busy shopping area, the noise level was very low. I will stay here again when visiting the area. Great job!

"Good Choice"

4
07/02/2016

The personnel of the hotel is one of the most values of this hotel. The location in Rosburgh is fine, close to the shopping center, easy access by the highway. The value, overall, is average, little expense for the type of the hotel, you can find another options near by.

"Short stay, decent room"

3
07/02/2016

We recently stayed at this BW for one night during a long relocation trip. The motel location was easy to find and there was plenty of parking for our moving truck. The room itself was clean and fairly spacious, but unfortunately the stairs closest to the room they gave us were closed off for renovation leading to a very long walk back and forth to our cars. We traveled with my pet rabbit, so the it was a bit of a task to get her cage and our luggage in less than three trips. The other issue we had was the heaters are located in the back of the rooms next to the bathroom and were not efficient at heating our room especially during a cold winter night. Pros: Pet friendly, good location, clean room, complimentary snacks, complimentary breakfast Cons: Poor heater location in the room, main stairs closed

"5 stars for this 2.5 star motel"

5
05/02/2016

Great service, EVERYBODY who works here was friendly. They went out of their way to make us and other guests feel welcome. Hot breakfast, good tasting coffee, comfortable room, Internet that actually works well.

"Road trip"

4
02/02/2016

We had a stop over in Roseburg and found this hotel through priceline. Very impressed with the cleanliness (remote control was cleaned and in a sanitary bag). Staff was so helpful and kind. Excellant breakfast room with a nice variety.

"What a difference a renovation makes!"

4
01/02/2016

I had stayed at this motel almost ten years ago, and left it behind. Roseburg has been my ritual half way haven on my annual coastal trip. Both of my other options had failed me in recent years, so there I was, back again...and pleasantly surprised. Not only has the place been given a face lift through decoration and renovation, but the hot soup, cookies, and hospitality is disarming. The only downside is this is a pit stop for many an aggressive traveler, and the cars are parked directly outside the rooms. Revving engines are your alArm clock, so getting sleep in the morning is almost out of the question. Still, it is an excellent option and I would return.

"Nice Staff & Awesome Breakfast."

4
24/01/2016

We had a first floor room - comfortable, clean, reasonable price. Right off the freeway; easy to get in and out of. The breakfast was excellent - best motel breakfast in a long time. I am sure we will stay here again.

"Decent overnight stop. Somewhat surprised it was a Plus BW"

3
24/01/2016

Stopped on the way from Seattle to SF. We always try to stay at a BW Plus. Room was a bit "tired" especially the carpet. Staff was very friendly and the popcorn, cookies and afternoon soup was definitely plus. Mistake I made was not to ask for a room with the bath room sink in with the shower/bath/toilet. I get up a hour or so before my wife, and the exterior bathroom sink is a bother. As for the breakfast, they had everything, but I really don't care for the "packaged" scrambled eggs, which I didn't bother finishing. Also tried the belgium waffle, but a can of PAM could have helped prepare the griddle as everyone's waffle separated when the two sides were opened. You could tell from the tossed waffles in the waste can next to the counter, that a number of people had the same problem. This was an older hotel, that has been redone, but I think that given the traffic, new carpets would be a plus. Free Wifi.

"Very nice staff and clean facilities."

4
19/01/2016

This will be the place we stay when visiting family. Older but nice and clean. Close to many things in town. Fred Meyer, VA hospital, places to eat. Near freeway but no freeway noise. The staff is super friendly and helpful.

"This will be my go-to place to stay when I am visiting relatives in the area."

4
14/01/2016

This is an older property, and the new General Manager, Aman Sandhu is doing a wonderful job updating it. He and his staff give 150% every day to provide excellent service. Most notably Anthony and Will at the front desk, and Gina at the breakfast bar. Aman tells me they will be replacing the carpeting, repainting, and doing additional remodeling this March. Can't wait to check it out next time I am in the area!

"Awesome breakfast!!"

5
14/01/2016

Very clean comfortable room, reasonably priced. The breakfast was great, and we were well looked after by the friendly lady. Apparently all new front desk staff but all very accommodating. One nice touch as soup and popcorn and coffee/tea in the lobby when we got there in the evening.

"Wonderful one night stand"

5
13/01/2016

I travel between Seattle and LA and always make this my night stop in both directions. The place is so well maintained, Best Western puts resources into training an supporting staff and management and the environment. The kitchen is one of the best I have expereince anywhere for "free breakfast", be sure to leave a generous tip for Gina who has consistently been serving for the many years I have been staying here. That will help keep her there for may years to come. The other nice thing about staying at this location is the Fred Meyer gas station right out side and to get pumped up for the next leg of your journey there is Dutch Bros. Coffee drive through next to the gas pumps. It has everything a traveler needs.

"Would stay here again !"

4
09/01/2016

Last min. stop . So surprised at how well we were treated ! Walked in happy people wanting to please us. Cookies , popcorn and a hot cup of soup was a wonderful welcome after a Fri night rush hour drive. Yes it is an older place but clean and I was totally OK with bed and pillows !!

"A place to lay your head down for the night!"

3
08/01/2016

It was an okay stay. It is an older motel with some new improvements but very clean which made up for the oldness. They need to improve the beds bad!! When you walk into your room and you see two indention's in the mattress you know your not going to get a good nights sleep. Also if you booked this room thru a third party as they call it (Priceline, Expedia,Travelocity, and etc...) they won't honor that price even if you show them your confirmation. Also watch your credit card statement they will charge your card twice!. Breakfast was very good and the lady working the day we were there was very nice!!

"OK Place to stay"

4
07/01/2016

My wife and I recently stayed at this facility on our way to the Seattle area. Overall, the room was nice, but it had a very loud and constantly running heating/AC unit in the room. This trip was at the end of December 2015, so using the heater was a necessity. It was unusually loud and the air vent was directed right at my side of the bed. Other than that problem, the room was clean and the bed was very comfortable. Breakfast fare was your typical continental type with waffles as an additional choice.

"Surprised at nice reviews"

1
07/01/2016

Our experience at this sub-par motel was dismal. Room heater cycled LOUDLY on and off all night, which allowed for no sleep. The bed was sunken on each side. The mattress pad, much smaller than the mattress, was laid over the mattress, not fitted. The bottom sheet was also not fitted. Result? I woke up sleeping directly on the nasty pad because the sheet would not stay tucked. We went to the front desk and asked for another blanket so we wouldn't have to listen to that relentless cycling heater. The front desk guy said, "Sorry, the cleaning staff is gone and I do not know where the blankets are stored." This was at 7 pm. The whole experience was horrible, and we got up at 6 am and left.

"Clean, comfortable motel"

5
04/01/2016

Excellent service at reception, most comfortable bed, and good breakfast selection. Particularly liked the "grab and go" items! Very popular motel as we got the last room. Had an issue with the heat controls.

"I'd stop here again!"

5
04/01/2016

The staff were very pleasant and obviously eager to make us feel welcome. They were proud of their motel and it showed. They also told us they will be doing renovations - I forgot when. But I don't really see the need. The room is clean and comfortable. TV is even good. I appreciate rooms with easy chairs/ottoman, and this had one. We checked in around 3:00, and the maid was working in rooms near us. She made sure to let us know who she was and ask if we needed anything. They let us know when they'd have cookies in the lobby, even soup once/day. Breakfast provided. I haven't had it yet, but sounds like it'll be all right. The price was reasonable, and they gave us a military discount. I couldn't ask for more. If I come this way, I'll stop here again. Free Wi-Fi too. Pet Friendly, I believe there is a $15 charge.

"Excellent Service and Top Notch Employees"

5
03/01/2016

I have stayed at this hotel numerous times in the last year. The customer services is wonderful. They always go above and beyond, no matter what time of the day or night. I would Highly recommend this Best Western location. All of the employees are friendly and willing to assist you at a moments notice. The room is clean, the food is good and the most important thing is that everyone knows what customer service is all about.

"Very good accommodations and a delicious Breakfast selection"

5
30/12/2015

We always select A Best Western Hotel/Inn and have never been disappointed. They are always off well traveled highways with easy exits on and off. Have never had a problem with the check-in or out. Very friendly and courteous employees at Lobby and also the Breakfast Dining Room.

"Comfortable Motel in Roseburg"

4
29/12/2015

My family stayed here in 4 different rooms over Christmas this year. Two of my siblings got the large rooms with in-room jacuzzi tubs and seemed to really enjoy them! My parents and my husband and I had standard King rooms. The rooms were very clean, the bed was comfortable, and the staff was very helpful. It does seem that this was an older property that had been redone, but they did a very nice job. I have no complaints whatsoever. We ate the complimentary breakfast a couple of times and were pleased with it. Who doesn't enjoy a nice hot waffle on a cold winter day? I'd definitely stay at this hotel again the next time I'm in Roseburg (that is, of course, if there's no room at my aunt's house!).

"Good place close to VA Health Center"

4
21/12/2015

This Best Western has an odd access and seems to be part of a shopping center, but is conveniently just off the freeway, two blocks from the VA Health Center, and close to a number of restaurants, (good Mexican food at Si Casa Flores). We had crummy weather and a not-fun medical appointment, but the motel was nicer than I expected. Breakfast was good, the room was clean and comfortable, and the people were outstanding. Although the place is "pet-friendly" ($15/dog fee) there is a limited pet area. There were plenty of places to walk the dogs not far away, however. Although not a budget motel, the price was reasonable with AARP/AAA discount.

"Quick Road Trip Stop"

5
19/12/2015

My family was traveling from CA back home to Seattle and had a quick stop in Roseburg. This hotel was great stop to refresh and included an amazing free breakfast which included all the fixings. I was happy to see it included bacon, sausage, potatoes, and eggs. The hotel was right off I-5 and had an inviting pool and was close to shopping.

"Garden Villa stay"

5
18/12/2015

Everything at this motel was top-notch, beginnning with check-in and ending with check-out. I've stayed here before and have always been treated courteously and everyone was very friendly. I would recommend the Garden Villa Inn to anyone. The rates are very fair and the room was fine.

"Chef"

5
16/12/2015

What a truly wonderful place to stay. We were welcomed to hot soup upon arrival. Every staff member were absolutely outstanding. Rooms ultra comfortable. Breakfast and staff serving breakfast were so helpful. Food was excellent. There is a basket of snacks to choose from for the road. I definitely shall return When traveling. Upon departure was greeted by owner whom was so friendly and caring.

"Not What iI Use To Be!!!"

1
07/12/2015

We have stayed here many times in the past. Never will again. Has always been a nice little place to stop but every time we've stayed in the past year something has been wrong. This time took the cake. There was no hot breakfast, nor running water in half the place. I tried to use the restroom but could not even wash my hands because of no running water.!!! Two weeks ago we couldn't even shower, there was no hot water. The gentleman at the front desk, said he was owner, obviously did not know what he was doing. Sadly sir i can not give you a 9 or 10. You do not even deserve a 1 any longer.

"traveling so just spent on night but was very plesant"

5
04/12/2015

was nice to be able to shop at Ross and Pennys as they were in the same place also a great Mexican Resturant in the same mall and a liquor store so very convenient, it was surprisingly quiet at night also

"An ok stay"

3
26/11/2015

It's odd to stay at a hotel with no hot water, apparently a water heater was broken. No discount offered. The wireless internet was very slow and impossible to use. Other than that the rooms were clean, although on the small side and the breakfast was consistent with other hotels.

"Motel not Hotel"

1
22/11/2015

REALLY should not be a best western property. Outdated, noisy, very small rooms. Staff fine, but it is more like a motel 6. Checked in and left, so can't comment on sleep quality. Right next to I5, and the door to your room is right next to parking lot.

"Thanks"

5
20/11/2015

I had a wonderful two days here,staff is very informative as well,we hope to come again soon?? do some bike riding ,hiking an mountain hiking,house hunting ,which will take us awhile ,quite a large area to cover,in the mean time keep doing what your doing @the hotel as it works wonderful ,house keepers work their bottoms off to keep guests happy.

"STOPOVER GOING SOUTH"

4
20/11/2015

The staff was extremely helpful, offering warm cookies and soup upon my arrival. Their warmth made me feel right at home. Any requests were met with a positive attitude and the staff tried to extend themselves as much as possible.

"November 14,2015"

3
20/11/2015

Third time at this hotel and our stay was as expected. The staff and breakfast are both valued! It is conveniently located just off I-5 and we would recommend this hotel as a moderately priced option especially given the quality of the breakfast!

"A Veteran's Preference"

4
18/11/2015

The room was spacious and decorated in warm tones. We like the fact that this motel is Pet Friendly as we have a small Chihuahua who goes everywhere with us. As a Veteran visiting the Roseburg Veteran's Medical Center, we also appreciate the Veteran's discount on the cost of the room. The buffet breakfast was first rate. A surprise perk was hot soup and crackers served at 5 p.m. and fresh baked cookies served until 7 p.m. The staff is friendly, helpful and knowledgeable .(I witnessed a woman trying to check in on a reservation that didn't seem to be on the books. The receptionist suggested she call another motel to see if she was at the wrong establishment and looked up the number for her. ) We will stay at this motel whenever we have appointments at the VA hospital.

"Overnight in Roseburg, Oregon"

5
16/11/2015

We travel from Palm Springs to north of Seattle a few times a year. We always use Best Western along the way. We always know what to expect...clean rooms, great service and being able to bring our dog is a big thing! This stay was particularily outstanding. As we arrived, we were informed that soup would be ready at 5:00...We were hungry and tired...it was delicious! We also asked about a place for dinner later on in the evening. We were told the Rodeo Grill was great..and they had a discount card for us! We went there, the service and food was fabulous...although we wern't too hungry, we shared a sandwich and dessert. Being so exhausted, I left my jacket! The next morning, I explained to Heather (Garden Villa) what I had done. She managaed to get my jacket and mail it to me!!! Talk about going the "extra mile". It is a favorite jacket, and I am so grateful for her helping me out. We will now always try to stay there whenever we can...just a wonderful all around experience! Thanks to all! The only downside is the area to take to Pets was minimal. I am wondering if there was a park close or something...I need to check that out next time.

"Restful"

4
12/11/2015

Even though I wasn't feeling my best our stay at th Best western Garden Villa was very nice. I really like the breakfast they have there. Gena the breakfast attended is one of the best that we have ever seen in our many travels

"Very Clean With a Better Than Average Breakfast"

4
11/11/2015

We were very pleased with this inn; it's very close to the interstate, easy to find, and has wonderful accommodations. Will the room was the basic motel room, it was very clean and well-maintained, with a flat-screen tv. The beds were comfortable and there was the nice amenity of power outlets at the bases of the lamps, making it easy to charge electronic devices whether at the desk or bedside. Extra points for them for that thoughtful amenity. The breakfast was much better average; sausage, scrambled eggs, biscuits and gravy, yogurt, toast, cream cheese, butter, different juices, cold cereal, hot cereal, pancakes, and waffles. It was one of the more comprehensive breakfasts that I've seen that was provided as part of the room rate. The only complaint I have is the heater fan was noisy enough to wake me up, even though I was wearing ear plugs. This kind of heater is pretty typical of these types of hotels.

"Great as usual"

4
11/11/2015

We have stayed here lots of times and always enjoy the stay. The room was great as well as the services. Normally the beds are great but we got an extra firm one this time. Just an anomaly? We hope to stay here again later this year.

"Unique older motel with comfort and cleanliness."

4
09/11/2015

I'm a Best Western Fan, so try to stay with them as often as I can. This BW in Roseburg, OR was a refurbished older motel that had a charming room design with a large bathroom, better than average bed and a nice comfy stuffed chair that I like to use my folding computer table at rather than the desk that's usually provided. I did have a couple 'irritations' with the older style heater/air conditioner being very noisy, even on low fan and for some reason the TV remote would not change the channels very readily. I will say that the shower head was a dream as it had multiple settings and they all worked well. It's so enjoyable to have a shower massage while traveling.

"Very Pleasant Stay"

5
30/10/2015

This Motel has a garden atmosphere. It has a central court yard with swimming pool and Bar-B-Q available to guests. The rooms are very nice and clean. Downstairs rooms seem to have less highway noise but overall the place is quiet. The morning breakfast is very good with lots of choices: eggs, sausage biscuits & gray, waffles, pancakes, cereal.

"Good and Adequate"

4
29/10/2015

Comfortable stay, very clean room. Some noise from the freeway. Great selection for breakfast, hot food offered. Microwave and frig in the room. Furnishings were attractive and nice. A good place to stay.

"The "Best" Best Western"

5
19/10/2015

I was staying at this Inn during some very trying times, but the staff there were the most accommodating people I have ever been around. The overall Inn is not new, but everything about the place was outstanding, mostly do to the fact the staff kept it that way. Very clean place to stay and outstanding staff.

"comfortable and dated"

4
18/10/2015

Bed was very comfortable, Room was extremely clean. Minimum amount of noise, older furnishings in the room-could use an upgrade, Breakfast the first day was excellent, the second day warm food was cold. It is a nice place and very busy.

"Did not meet expextations"

2
17/10/2015

Small rooms, old décor, Parking was terrible . The breakfast was a big disappointment for a Best Western. Beds were very lumpy and uncomfortable. Noise level from other guests was not kept in check, The location was not very good no near by restaurants. This is a pet friendly hotel but there is no place to walk your pet or for your pet to use the rest room you are forced to go out in the shopping center to let them go.

"Stopped to visit friends."

4
15/10/2015

The staff went overboard to get us a room even though the President was in town for the disaster at the Umpqua Community College. We did not have a reservation, but staff accommodated us very nicely. My hubby would like to have a recliner in the room, as all the BW we stayed at had a chair, but nothing to help his back while traveling on the road. I don't think it would cost any more for a cheapie recliner.

"Truckers Special"

4
13/10/2015

They offer Special Rates for Truckers and they also have parking for Big Rigs. Very easy to maneuver the truck around. There is even a 24 hr Dutch Brothers Coffee Stand in the parking lot. Very convenient on/off Freeway Hwy 5.

BWGardenVillaInn, General Manager at BEST WESTERN Garden Villa Inn, responded to this review
Dear Mary Y Thank you for taking the time to write us a quick review. We are one of the few hotels in town who can easily accommodate big rigs along the side of our buildings. Being right off the freeway makes us an ideal location for a quick overnight stop. We are glad you were able to rate us well in this regard and the Dutch Bros right next to us is always a good perk. Sincerely Bobbi Allen General Manager 541-672-1601

"Nice budget stay"

4
09/10/2015

Older property but has been refurbished and is clean and convenient. Nice quartz countertop and sink. Bed is comfortable. Nice breakfast selections. Door to unit stuck and was difficult to open and close. We stayed in a second floor room and we're pleased with how quiet it was. No frills, they sell Costco bottled water for a dollar/bottle and no perks for being a diamond level member. Still if looking for a comfortable quiet and convenient sleep, it is a good value. There are free cookies, but at 5:00 they were down to 4 cookies with no more forthcoming.

"Quick overnight stay during long distance drive"

4
07/10/2015

This is a very good motel/hotel for an overnight stay whether on business or passing through the Roseburg, OR area. Nothing fancy, but clean and efficiently operated. The price(s) are right too.Their breakfast buffet opens early (6:00am) and is quite good ... not simply continental.

"trip home"

5
30/09/2015

This Best Western was clean neat, rooms were large enough. Staff was courteous. Breakfast was great. The only negative I have personally was the bed was a little too firm. I would definitely recommend this motel. It is just off the freeway.

"One of the most helpful hotels we have stayed at"

5
27/09/2015

The hotel is situated in central Roseburg. What stood out for us was how helpful the staff were when we encounter difficulties. They went out of their way to help. Hotel is good stand with all amenities and good breakfast selection.

"Frequent stayer."

4
26/09/2015

Resonable rates, very clean, great people, super breakfast, nice soup and cookies. Handy to the Veterans Hospital. I've said all I want to say in the above. I don't need 200 characters to complete my review.

BWGardenVillaInn, General Manager at BEST WESTERN Garden Villa Inn, responded to this review
Dear M.J.F Thank you for taking the time to write us a quick review. You have highlighted all the things we take pride in and enjoy being able to provide for our guests. We are pleased you have such an easy stay and that you stay with us often. We appreciate your business and look forward to your future stays with us. Sincerely Bobbi Allen 541-672-1601

"Nice hotel"

4
25/09/2015

An older style hotel that's been completely made over and upgraded. The rooms are nicely furnished with new furniture and the beds are very comfortable. The linens are nice and stylish as well. The bath has apparently been updated too and is well layed out with plenty of towels and toiletries. All in all a nice room. Checking in was a breeze and the front desk staff was great and very helpful. Finally, they offer a nice breakfast too. So, to sum up, I wouldn't hesitate to stay here again.