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Codes Avantages

SureStay Hotel by Best Western Presque Isle, Presque-isle

71 Main Street, 04769-2867, Presque-isle, United States - Voir sur une carte
SureStay Hotel by Best Western Presque Isle - Façade SureStay Hotel by Best Western Presque Isle est idéalement situé dans le centre de Presque-isle. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Bienvenue au SureStay Hotel by Best Western Presque Isle, un hôtel récemment rénové offrant un excellent rapport qualité-prix à Presque Isle. Nous sommes idéalement situés sur Main Street, juste à côté de l'université du Maine à Presque Isle. Magasins, centres sportifs, entreprises locales et autres instituts d'enseignement supérieur comme le centre universitaire Northern Maine Community College sont à courte distance. Profitez du grand air avec cet hôtel situé le long de pistes pour motoneige et véhicules tout-terrain. Le Centre du patrimoine de la région nordique propose des activités de vélo, ski, randonnée et raquettes. Chaque saison a ses avantages !Chambres impeccables, spacieuses et récemment rénovées, avec lits à matelas à plateau-coussin, télévision haute définition 101 cm avec télévision par satellite et HBO®, et Wi-Fi gratuit. Des suites avec kitchenette sont également disponibles pour les séjours prolongés. Profitez du petit déjeuner continental gratuit et des nombreux équipements de l'hôtel. Réservez dès aujourd'hui et passez un excellent séjour !

SureStay

Hotel by Best Western Presque Isle

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner continental gratuit
    Petit déjeuner continental gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Blanchisserie sur place
    Blanchisserie sur place
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 59 voyageurs
Note attribuée
Excellent
46
Très bon
11
Moyen
2
Médiocre
0
Horrible
0
CONSULTEZ LES AVIS POUR
En couple En couple
12
En famille En famille
26
Escapade entre amis Escapade entre amis
6
Professionnel Professionnel
11
Voyage solo Voyage solo
4
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Pleasantly Surprised"

5
Catherine R, North Richland Hills, United States 11/08/2019

When we were stuck in Presque Isle because the flight was full we ended up staying at the Best Western Surestay. They were able to accommodate our request for an early check in around noon. Although we were leaving before the breakfast officially started we were told to help ourselves on the way out. Friendly, accomodating staff!

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Catherine, thank you for taking the time to leave a review. We are happy we could accommodate your early check in and you appreciated our customer service. We hope you choose us again next time you are in the area!

"First time staying at a SureStay"

4
Sara K, Pierre, United States 05/08/2019

The staff at the hotel were very friendly and helpful. The hotel is close to finished with remodeling and the hotel is looking good. The room was clean and the location was good for easy access to town and highway.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to leave a review! As you mentioned we have a great location and I appreciate your compliments on our total remodel. We pride ourselves on exceptional service and I'll pass on your comments to the staff. We look forward to seeing you again soon!

"motel had best beds in town.location was great"

3
viper446, Meridian, Idaho 02/08/2019

jasmine was the greatest staff person i have met in a small town motel.she made you want to stay there.our room was small but comfortable and the beds were great.this motel has the best coffee and great pancakes.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
viper446, thank you for your review! I'll make sure Jasmine sees your review and I'm happy to hear you enjoyed our new pillow top beds, pancake machine and 24/7 coffee! We hope to see you again next time you are in the area.

"Great experience"

5
Y9160RGgloriam, Chattanooga, Tennessee 28/07/2019

Great place to stay. The staff is very friendly, helpful and professional. Rooms are very clean and bright. Breakfast was good and FREE. I would return to this hotel and I highly recommend it. It is in a great location with a good selection of places to eat.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving a great review! We're happy you enjoyed our exceptional service, great location and clean updated rooms. We look forward to having you stay with us again!

"Best Western Presque Isle"

5
JohnMerryfield, Ozawkie, Kansas 22/07/2019

I enjoyed my stay at the SureStay Hotel by Best Western in Presque Isle. The employees were very helpful, friendly, and courteous and the the room was comfortable and clean. I had a restful night's sleep and continued on my trip the next day refreshed and ready to go.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for your review JohnMerryfield! We're happy you were able to experience excellent customer service during your stay. The rooms are all fully updated with everything new including a pillow-top bed. Happy to hear you had a good nights sleep. We hope you choose us again next time you are in the area.

"Recent Stay"

5
User 14/07/2019

Our stay at SureStay Hotel by Best Western in Presque Isle, Maine was wonderful. When making reservations, Beth was so helpful and provided us with brochures of places to visit and happenings in the area. All the staff was very friendly. They always asked if there was anything they could do for us. They should be the ambassadors for Best Western and all other chains.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving a review! Beth is wonderful at what she does and I'll make sure she reads your review. We pride ourselves on exceptional service! Your kind words are appreciated and we hope you stay with us again next time you're in the area!

"Great Experience"

5
User 13/07/2019

Stayed in a King Bed Suite room that was very clean, spacious and comfortable. The staff was very helpful and friendly. Great breakfast selection. Would highly recommend staying at this Best Western when visiting the area.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to leave a review! Our two-room King Suite is one of our favourite rooms; they are large, comfortable and having a separate living area from bedroom makes them ideal for long term stays as well. We pride ourselves on exceptional service and we're happy you appreciated it. We are always trying to improve our breakfast selections so it's great you liked it. We hope you choose us again next time you are in the area.

"One night stay on 4th of July"

5
femvoc, Skowhegan, Maine 13/07/2019

The hotel is easy to find and a very attractive property. The lobby is warm and welcoming and we had an easy check in. The rooms are spacious and very clean looking. The beds are AMAZING! My friend had stayed here earlier in the year and wanted to stay again just for the comfy bed! Staff was quite friendly and there is a nice continental breakfast room.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving a review and being a return guest to the hotel! We're happy you enjoyed our new pillow-top beds, we've had quite a few comments on how comfortable they are. We try to keep our hotel clean and welcoming and we appreciate your amazing comments. We look forward to seeing you again soon!

"Dan Smith"

5
User 10/07/2019

Clean, very clean and just a nice place at a good value. I highly recommend this motel. Every thing looked brand new im the 2 different rooms we stayed in. Did i say the rooms are spotless. best value in presque isle.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Dan, thank you for taking the time to leave a review! Cleanliness is one of our core values and we're happy to hear everything was spotless for you. I'll be sure to share you review with housekeeping and all our team members. As you mentioned, we are your best value in Presque Isle. We hope you enjoyed your visit to Aroostook County and hope to see you again soon.

"Sjk- triple threat!"

5
Jim B, Houlton, Maine 09/07/2019

Sylvia Jasmine and Kayla may not be the newest singing group but surestay should be proud to have them. I arrived there as a walk in using a walker and all three went far above and beyond including bringing me breakfast in bed when I couldn't make it to the breakfast bar. Also they did my laundry when I needed it done in a hurry and brought me ice and water at 3 in the morning among other things. As it was very difficult for me to get around this assistance was invaluable. Room was all white had four pillows and was super comfortable. Considering it had been a very long and exhausting day I slept very well. I cannot give this place anything less than a 10 and I will absolutely return anytime I would need to. Again many thanks.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving an amazing review! We pride ourselves on exceptional service! Sylvia, Jasmine and Kayla are great members of our team and live our exceptional experience values! I will make sure to share your review with them. We hope to see you again soon!

"Love this Hotel <3"

4
Joanne S, Bathurst, Canada 08/07/2019

Breakfast was excellent . A lot of choices and everything was fresh . Staff was amazing and so friendly .The rooms are so clean and bright . Awesome hotel and will stay here again ! I would recommend this place to everyone !

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to leave a review! We do our best to keep the variety and freshness in our breakfast. Thank you for complimenting our service, we love keeping our customers happy. We look forward to seeing you again soon.

"ATVers!!!"

5
Cruiser63687243041, Biddeford, Maine 08/07/2019

Very clean hotel, friendly staff, and right on the trail, with 24 hour gas pumps, right across the street!!! Ask the staff anything, and our crew did, and they can assist...if not they will certainly find out. Rooms are spotless, beds were comfy, oh and the refrigerators were so clean and not the super mini ones...these were a good size to fit all our beverages. Meet the new owners...they are super nice and energetic....great job!

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving a review. We really enjoyed having you and your ATV crew at the hotel. We have lots of room for your trucks and trailers in our parking lot and the trail runs right through our property. Thank you for complimenting the cleanliness of the rooms, I'll make sure to let housekeeping know. We have new fridges and microwaves in every room for your convenience. We hope you choose us again next time you are in the area!

"Great stay."

5
User 05/07/2019

Would like to thank the the night clerk who checked us in on Friday June 28th. She gave us extra towels and milk for my one old grandson bottle.we arrived late that night. Very helpful. Would stay again.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to leave a review! I'll make sure to let Jasmine know you appreciated her excellent service. We pride ourselves on exceptional service. We hope to see you again soon!

"Visiting Family & Friends"

5
Dawne M, Gardiner, Maine 30/06/2019

We had stayed at the former venue several years ago, and we were very pleased at the new look of the hotel. As noted in the ratings, we had no problems with the general categories. They were pet friendly, which was a great calling card as we had to bring our 7-year-old Italian Greyhound on this trip. There was a minor issue on checkout with the billing but was handled appropriately. We did miss the pancake machine, however.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to leave a review! We are a pet friendly hotel and are happy you were able to take your family member with you. Unfortunately the pancake machine was down during your stay and we will be receiving a new one today. Hopefully you try us again and I promise we'll have pancakes for you. Look forward to seeing you next time you're in the area!

"Great staff, location and value"

5
Sightsee66769057827, Palermo, Maine 27/06/2019

I first stayed at the Presque Isle Best Western in April when they closed the roads due to a winter storm. The hotel, staff and location were so nice, I booked another stay for a recent business trip. Great staff and the location is close to a variety of restaurants and things to do.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to leave us a review! We pride ourselves on exceptional service so appreciate your great feedback. Thank you as well for pointing out the great location of the hotel close to restaurants and town. We hope you choose us again next time you are in the area!

"Our stay."

5
Passport15703796454, Rockledge, Florida 22/06/2019

Nicely remodeled! Clean and the staff very helpful. Comfortable beds! The bathrooms are tight but that is nothing they can do other than rebuild the place. The complimentary breakfast was great too! Price was very reasonable also. Parking was okay as well, and it was quiet every night.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for your review! We're happy you enjoyed our newly remodelled hotel and comfortable beds! As you mentioned regarding our price, we like to consider ourselves the Best Value in Presque Isle. Overall we're glad you had a good quiet sleep in our cozy bed! We hope you stay with us again in the near future.

"Out of Body Experience"

3
Quackbury, Boston, Massachusetts 13/06/2019

When I checked in to my room, I thought I was in New York or Europe. Not because of the location, the amenities or the charming decor, but because it was TINY! The photos on TripAdvisor really don't convey how cramped the rooms are. Got toiletries or medications you are used to spreading out on the bathroom countertop when you travel? Leave 'em at home. There is no countertop, just a sink with maybe 3" of surface to precariously balance all your stuff. Similarly, there's no closet or armoire to hang coats or clothes, just a coat rack in the room. And it's by the (tiny) window, you block some of the light coming into the room. There are other problems. The property is set back maybe 80 feet from the main road into and out of PI, so it's noisy. If you're on the first floor, you can hear the conversations in the parking lot right outside your window, and you'll enjoy F bombs galore if you are trying to make phone calls from your room. You will also want the drapes pulled to keep arriving guests from peering into your room. The second floor is likely better, but there is no elevator. Say what? A multi-story modern chain hotel with no elevator? Strange but true. As others have noted, there is next to no noise insulation. Luckily the A/C unit is LOUD, so you can leave the fan running and block out some of the noise from your neighbors. Finally, the lobby has all the charm of the waiting room at your local DMV or VA clinic. All of which is unfortunate, as the owners clearly had their hearts in the right place, and there are some good points about the property. First, PI is a very unusual market, as there is only one hotel from a national chain: the Hampton Inn is a wonderful property, but their room rates reflect all the advantages of monopoly pricing. (I'll stop just short of calling it price gouging, but it's close). The Hampton Inn also sells out A LOT, so travelers to the County really need a competing property. As others have noted, the staff is friendly (although there was no mention of the offered room upgrade others have noted, despite the fact that I am a platinum Best Western Rewards member). The internet is fast. The 43" Samsung TV has Direct TV, a great picture, and it's fast and easy to scroll through channels. Finally, the property is spotlessly clean, no small accomplishment when you are in an agricultural market. But on the whole, the good is overshadowed by the bad. I wish the owners had built from scratch, or renovated a different property. They deserve to be rewarded for the effort they put into this project. But I won't be coming back; the Hampton Inn may cost $50 more per night, but it's worth every penny.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving a review. I'm sorry you did not receive the experience you expected. We were full the night you stayed so the only room available for you was our Queen single room (also why we couldn't upgrade you). We do have larger rooms such as our King room with a sofa bed or our Two room King Suite which might better reflect your expectations and comparisons to the Hampton. I appreciate you mentioning the friendly staff, fast internet and great TV. We are especially proud of the cleanliness as you mentioned. We try to provide our customers exceptional service and the best value in Presque Isle. I'm sorry we did not provide an enjoyable visit for you. I hope you'll consider staying with us again in the future. We'd love the opportunity to provide you with a much better experience the next time around

"You defintely want to stay at this hotel!!!!"

5
User 10/06/2019

Beginning at check in, Beth was a jewel and accommodated us in every way possible, Manager also greeted us, offered to view the available rooms and they upgraded us to a beautiful suite at no cost. Clean and supplied everything anyone would ever want. Best of the best for comfortable beds, up-to-date air conditioners in every room, even the halls smell fresh and clean. Everyone offers to carry your luggage, maintenance guys are great and the housekeeping staff are phenominal! I never experienced such a friendly, professional and pleasant staff in all my years of travelling. So much so, we went o the florist and purchased a thank you gift which they so appreciated. We visit this quaint little town quite often and would never stay anywhere else than the Surestay BW. Thank you all for making our trip so enjoyable!!!

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving us a great review and we all appreciated the kind gift! It is fulfilling to know our attention to great customer service has been appreciated! Everyone loves what we do at the hotel and having guests like you makes it that much more rewarding! We are happy to know that you enjoyed our beautiful 2 room suite and new pillow-top beds. We do our best to keep our hotel spotless! We look forward to welcoming you again to Presque Isle!

"What a shocker!!!"

5
annita2505, Miramichi, Canada 07/06/2019

My sister and I thought we would take a drive to Presque Isle to do a bit of shopping. When we arrived we thought we would check out the hotels and perhaps spend the night. We had stayed at the hotel that was previously on that property, many times and we were not even sure if it was operating any longer. Well, what a pleasant surprise we got when we walked in through the door. The place had been totally 100% upgraded. It is just unbelievable. Comfortable beyond belief. We stayed in one of the suites on the first floor. The desk clerk, Beth was beyond pleasant, as were the cleaning staff and the maintenance crew. We met the owner, and he too is so courteous and was anxious to show us around. The rooms are just amazingly clean and the suite we had was equipped with everything you could imagine. The complimentary breakfast was delicious and the coffee is the best, We travel a great deal, and I can honestly say this was one of my most enjoyable overnight stays EVER. I will be staying there again without even a second thought. Highly recommended.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for the fantastic review! It was great having you and your sister as our guests! I'm happy you enjoyed our newly renovated hotel and were able to try some of our changes such as the upgraded breakfast and coffee. We pride ourselves on service and I'm happy you were able to see that with all our team members. We look forward to welcoming you again next time you decide to drive to Presque Isle!

"Best Stay EVER"

5
User 07/06/2019

I was blown away at the comfort. The beds were amazing. They even had an assortment of pillows for you to choose from with different thicknesses. I went out for breakfast and a refreshing breeze was blowing in the hallway. It was a beautiful day so they had the windows open. I was told they offer a complimentary continental breakfast. They offered muffins, toasted bagels, fresh pancakes, automatic yogurt dispenser with assorted toppings, several cereals to choose from, fresh fruit and a variety of juices and delicious coffee. I would highly recommend them. Not to mention their customer service and attitude rivals any five star resort.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving us a wonderful review! I'm glad you enjoyed our new pillow-top beds and pillows. We've done our best to provide a great selection for our continental breakfast and I'm happy you enjoyed it. We pride ourselves on our exceptional service and I'll pass on your comments to our team! We hope you choose us again next time you are in the area.

"Sparkling clean, convenient location, nice staff"

4
User 05/06/2019

Recently reopened after SureStay took over and cleaned up. Impressively clean. Staff very friendly and helpful. Furniture and appliances worked great. The only drawback in this 2-story building was that when the 2d-floor room above our 1st-floor room was occupied, the sound of steps above our ceiling was very loud. If you don't mind carrying your luggage upstairs (the hotel doesn't have an elevator), I'd suggest a 2d-floor room.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving us a review! We pride ourselves on exceptional service and thank you for complimenting the cleaniness of the hotel; I'll be sure to pass on the positive feedback to housekeeping! We hope you choose us again next time you are in the area!

"Pleasure trip to Presque Isle, Maine."

5
User 31/05/2019

The renovations to this hotel since the last time we stayed there is over the top. The room was so clean and well put together, with an amazingly comfortable bed and nice fluffy big pillows. So clean. We especially liked the heating/air conditioning unit, so easy to use. Breakfast is included and the variety available will start your day out right. Best of all was the hospitality, warmth and friendliness of the staff, just like being at home. We will definitely be staying there again on our next trip back. Thanks so much to all the staff for making our stay so pleasant.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving a review! We've gotten quite a few compliments on our pillow-top beds and fluffy pillows. We pride ourselves on our service and I'm happy you enjoyed our hospitality. As you mentioned the hotel was recently fully renovated with nothing left untouched including new heating/air conditioning units in each room. I'll be sure to pass on your kind comments to the team. We look forward to seeing you again soon!

"Excellent stay"

5
User 30/05/2019

Clean room, very very friendly helpful staff. Will definitely stay here again if we're back in the area. Would highly recommend. And they give you whoopie pies when you check in! Great location near town.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to leave us a review! I'm glad you enjoyed our exceptional service and tried one of our signature whoopie pies! We hope you choose us again next time you are in the area.

"Russ Perry"

5
48russp, Gering, Nebraska 28/05/2019

Recently renovated, very clean rooms. Beth and staff are always available and very helpful. The rooms are clean and beds are comfortable. Sherry was our housekeeper and maintained our room impeccably. The breakfast was more than enough and very welcoming. We stayed here for two weeks. During our stay we had the privilege of meeting the owner who made certain that our stay was comfortable and we didn't need anything. I would definitely recommend this property to anyone.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for the excellent review! I will be sure to provide your compliments to our staff. We're happy you enjoyed our upgraded breakfast with the pancake machine and fresh yogurt! Sherry and our housekeepers like to keep the cleanest rooms and hotel. Beth and our front desk agents are always happy to help and your review is motivating to know that people notice. We look forward to seeing you again next time you are in the area!

"Best in town"

4
OnAir11467873652, Carrabassett Valley, Maine 23/05/2019

icely renovated former poor to fair hotel. Need to work on resevs & check in. plumbing may need minor attention. unavoidable road noise from Rt 1, better on back side. Very clean & comfy, pretty rural surroundings. High priced but no worse than competition

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you taking the time to leave us a review. We have followed up with you directly and are sorry you did not receive the exceptional service our customers have come to expect from us. We will use your feedback to provide a better service in the future. We do appreciate you complimenting our renovation and cleanliness of the hotel! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Pleasant stay"

5
User 17/05/2019

Would recommend this hotel. Very clean, and comfortable. Staff was very helpful and very pleasant. Very good nights sleep and great breakfast in the morning. A lot of breakfast items to choose from. Loved the pancake maker! Great coffee.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for your review! We pride ourselves on exceptional service and are happy your enjoyed your experience. We've been improving our breakfast options such as the fresh yogurt machine, and are delighted you noticed! Look forward to having you choose us to stay at in the future!

"Best service I have had in a long time."

5
gillesandlinda, Newark, Vermont 11/05/2019

Conveniently located, clean spacious room, good coffee and nice continental breakfast. Staff was very friendly and helpful from check in to check out. Had a problem with noisy neighbor on first night. Night clerk dealt with it promptly and efficiently. Although it was not the inn's fault, they apologized for the inconvenience and moved me to another room so it would not happen again.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Gilles, thank you for taking the time to leave us a review! We take pride in providing exceptional service and I'm happy you appreciated it. If there is any issue with your stay we do our best to make it better! Its nice to know you enjoyed the location, your room, coffee (24/7) and breakfast! Thank you for choosing our hotel for your trip and I hope you'll have the chance to stay with us again in the future.

"Long term stay"

5
User 08/05/2019

Recently stayed at this hotel for about 8 nights. I can't state it enough that the housekeeping and front staff were helpful and so welcoming. And as a mother of 4, having my bed made and the suite cleaned up daily, as well as the dishwasher run, well it was such a nice surpise. The rooms were large and updated. A full kitchen! I didn't expect it as other long terms I've stayed in definitely paid less attention to those rooms. But not the Sure Stay, we felt safe and comfortable. They have a gym, laundry and breakfast. My only complaint is that they didn't have more hot breakfast options, but with their low pricing, what they did have to offer certainly was fair! Thank you so much for making my transition smooth and peaceful.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to leave a review! We enjoyed having you as our guest! Our two-room suites are ideal for extended stays with a full kitchenettes (Induction stovetop, dishwasher, full size fridge and microwave), living room, kitchen table and separate bedroom with king bed. Thank you for also pointing out we have guest laundry which is certainly helpful on extended stays. We hope your transition to a new home went well and hope you choose to stay with us again if you need a place to stay in the area!

"A very pleasant stay."

4
User 06/05/2019

My wife and I highly recommend staying at this hotel if your in Presque Isle. The staff were very accommodating, the breakfast which included a pancake making machine was great. The coffee was very good. They have done a great job renovating this hotel.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to leave a review. I'm happy you were able to enjoy our pancake machine and great coffee. Next time you can also try out our fresh yogurt machine we've recently added to our breakfast. Thank you for your compliments on the renovation, we continue to improve the hotel like our new microwaves and fridges in every room. We hope you choose us again when you stay in the area!

"A Good Stay in Presque Isle Maine"

5
Fred S, Montgomery, United States 04/05/2019

I arrived about two in the morning. The two ladies were cheerful and enthusiastic about my arrival. The younger lady offered to carry my suitcase to the room. I thanked her, but I turned down her offer. When I checked out two days later, I was surprised to receive a goody bag. I had not mentioned my loyalty membership when I checked in. I am very impressed.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to leave a review and being an elite member of Best Western Rewards . The goody bag is something we like to provide our elite members as a thank you for being loyal members. Being a Best Western Rewards member has a lot of benefits including better rates! I'm happy to hear you were able to experience great customer service even at 2am! We hope you choose us again next time you are in the area!

"weekly work lodging"

4
User 27/04/2019

Over the past several months I have found that I sleep well in a nice comfortable new bed. The staff is extremely courteous from the moment I walk in with a warm welcome at check in to my breakfast and checkout in the morning.The first time I stayed was when I noticed how much I was valued as a guest. I mentioned to the staff that the room I had seemed to be a little thin in the wall. I don't know if I just had loud talkers next to me. I was taken at my word and given a different room the following time and subsequently have never had another incident like that. I look forward to hitting my room every week. It is also comforting to know that the owner (Scott) is around quite a bit when I am there. This man is working toward a successful future in this hotel with the renovations and quality staff he has working for him. TO THE STAFF I SAY CAN'T WAIT TO SEE YOU ALL ON WED.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving a great review! I'm happy we have provided you exceptional customer service. I will definitely provide your positive feedback to everyone. We look forward to seeing you every week!

"New definition of extraordinary customer service by Presque Isle staff"

5
jmajsak, White Plains, New York 19/04/2019

Owner Scott LeFleur and associate Beth Johndro delivered first rate service, repeatedly, on their own initiative throughout my stay. I arrived on a Tues. night via motorcycle, after riding over 600 miles from White Plains, NY. I was participating in a national motorcycle scavenger hunt event (Tour of Honor tourofhonor.com ), and the last of my 24 destinations was Presque Isle, ME. I was exhausted, chilled to the bone, and ready for rest and a hot meal. Owner Scott LeFleur came out from the rear office to offer his advice on how to arrange for dinner to be delivered to my room. Beth Johndro and the front desk associate provided me with multiple dining choices and their "local advice" on final selection. The next morning, the front desk associate came out to the breakfast area, and asked if I wanted pancakes or any other assistance. Add'l background: I s/w Beth Johndro the week before, explaining my need to ensure availability in the event I made it to Presque Isle to take a picture of a local memorial. She confirmed there were a number of rooms available, and there would be a room for me if I arrived as planned. As it turned out the weather turned unfavorable and I was unable to make the trip as originally planned. But when I arrived a few days into the following week, the local staff delivered the service described above. Beth in particular set an outstanding example of listening to my (customer) needs and doing her best to not only meet, but clearly exceed my expectations. Compliments to owner Scott LeFleur for creating such a terrific culture of customer service and kindness to worn out motorcyclists - it fit right into the Best Western brand, for sure. As a motorcyclist, I ALWAYS head for a Best Western property, because Best Western WANTS motorcyclists to be their customers. So nice to see the Best Western brand come through, even in "remote outposts" like Presque Isle, ME!!!

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Wow! We really appreciate you taking the time to share your great experience! I will be sure to share this positive feedback with our associates. We really take pride in serving our customers and are happy to hear you enjoyed your stay. We love motorcyclists and hope to welcome more as the weather gets warmer. We hope that something brings you to our "remote outpost" again soon! :)

"Nice staff and very clean"

5
User 03/04/2019

The staff was very nice and accommodating The room was super clean and the beds were extremely comfortable. I would definitely recommend and stay there again. The price was also very reasonable. Great Job!

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for your wonderful review and thank you for taking the time to recognize the great work of our housekeepers who keep our rooms spotless. I'm also happy you enjoyed our new pillow-top beds and that you liked our price, we try to provide the best value in Presque Isle. Thank you for the recommendation and we hope to see you again soon!

"Great for the price"

4
Relax56132989520, Portland, Maine 21/03/2019

Clean place and a good price. They have done a nice job with renovations. Very pleasant and friendly staff Also very accommodating for a late check out. Have stayed a few times and always happy with our stay

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to leave a review. Good to hear you enjoyed our excellent service and clean, renovated rooms. We hope you continue to choose us when you stay in the area!

"Great stay!"

4
User 18/03/2019

Great stay! I was traveling on business. The hotel staff were extremely helpful. The rooms were extremely clean and the beds very comfortable. The complimentary breakfast was good, nothing fancy but a good start for the day. I would recommend Sure Stay if you're traveling in the Presque Isle area.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you so much for choosing our hotel for your stay. We are delighted to see you enjoyed our friendliness and hospitality. Thank you also for your kind words regarding our clean rooms and 'very comfortable' beds! We hope you choose to stay with us again when you're in the area.

"Presque Isle Stay"

5
Inspire62469333818, Falmouth, Maine 17/02/2019

The rooms were clean and comfortable. The staff at the front desk were very friendly and welcoming even on arrival at 11 PM!! Our stay was warm and cozy in 3 degree weather. The staff was very helpful with recommendations.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for your review. We pride ourselves on exceptional service and I will make sure to thank our team members on your behalf. We hope to see you again soon!

"excellent"

5
User 15/02/2019

My Husband and I had a great stay here! The room was very clean and very attractive! Was a very nice surprise considering this was a room we had to have because we had our dog with us. The staff was very nice and helpful! The continental breakfast was more then i had expected . Very satisfied and will certainly return with pleasure

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving a review. We are happy you enjoyed the new rooms with your dog. We continue to improve our continental breakfast and will have new offerings next time you are in town. We hope to see you again soon!

"Pleasant Stay in Presque Isle!"

5
JudyAnn_12, Lowell, Massachusetts 15/02/2019

Very well done, recently remodeled, basic hotel. Best Western never lets us down and this reidence is no exception. The owners know their buines and are hands on and totally committed to insuring the best customer care and experience possible for their guests.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for the review Judy, it was a pleasure meeting you and comparing travel stories. We are happy you enjoyed your stay and hope we cross paths again!

"snowmobile touring"

5
welderbert, Auburn, Maine 14/02/2019

great place to stay .Trail groomed right to the hotel parking lot. Young new owners trying to cater to sledders. Completely renovated hotel with continental breakfast and laundry room for wet snowmobile suits. will match local lodging establishments. Can accomodate large groups parking for 20+ vehicles with trailers

"Awesome"

5
Sunshine31261120315, Newark, New Jersey 14/02/2019

All of the staff went out of their way to be helpful and accomodating on what has been a challenging trip. Would definitely recommend anyone to stay here. I was visiting UMPI so the location was ideal.

"Recent facelift"

5
GrandTour58480209752, Brunswick, Maine 13/02/2019

Everything was updated in 2018 and the amenities are very nice. Clean rooms, though some of the details the were cut during the remodel detract from what could have been a great presentation. Things like doors and door frames were left untouched in the remodel and they show their age. For a business traveler or those working on a budget this is an ideal value option! Be mind full, in winter the parking lot is set down from the road a considerable amount making leaving a challenge if there is a recent storm.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for your review! We continue to improve the hotel and appreciate the feedback on the doors. Hope to see you again next time you are in the area.

"Clean, convenient, dog-friendly place to stay in the County"

4
bethinmaine, Richmond, Maine 12/02/2019

My husband and I were headed north for a quick overnight trip and wanted to bring our two small dogs. We were delighted to see that SureStay allowed dogs (up to 80 lbs each) for a $25 fee and refundable $75 deposit if they don't do any damage. We booked the room for a good price and when we arrived in Presque Isle, this was one of the very first hotels we got to on Main Street - so it was very convenient and easy to locate. The staff at the front desk were VERY friendly and helpful, and we were able to check into our room early. Our room was small (we had a single room with one Queen bed), with a very tiny bathroom, BUT, it was clean, comfortable, and very nice for what we needed for the night. They have a free continental breakfast in the morning, though since we don't eat flour or sugar, there wasn't anything we could eat - it was mostly bagels, toast, a cool pancake machine...but my husband was happy to hear that they had coffee available 24 hours a day. We would DEFINITELY stay here again.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank for taking the time to leave a review. We love to serve our guests and their little furry loved ones! Thank you for the feedback, we are always working to improve our breakfast, and we hope to see you again soon!

"SureStay"

5
Paradise15086693945, Oxford, Connecticut 08/02/2019

Room was clean and nicely furnished. Suite was great for us and the kids. Two rooms with separate tv's and heating/ac units meant the kids could do as they wished. Kitchenette had everything needed to make a quick meal or keep and heat leftovers. Staff was pleasant and helpful. Right next door to UMPI, and close to downtown.

"Wonderful Place to Stay"

5
User 02/02/2019

Recently during a storm I had the chance to stay in this newly renovated hotel. The hotel staff was very helpful and had great personalities. The rooms are beautiful and very welcoming. The best part of the stay was the beds for the first time in years I woke in no pain and that is great. This place is a great stay for the price as well. I plan on staying again. Thank you SureStay

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for leaving us a review. We've been getting a lot of positive reviews on our new pillow-top beds and I'm happy you enjoyed them as well. We pride ourselves on our exceptional service and best value. I hope you chose to stay with us again.

"Great Place to Stay"

5
User 30/01/2019

Several snow club members needed a place to stay. SureStay got us the rooms we needed at a group rate and upgraded one room at no charge to a suite so we had a place to assemble after riding hours. Their onsite breakfast nook was perfect as we ate the other meals on the trail. Great, accomodating staff at a perfect location.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for the review! As you mentioned, our hotel is conveniently located on the snowmobile trail system and we offer sledder discounts! We had a great time hosting your club and hope you stay with again!

"Great place to stay!"

5
User 29/01/2019

This was our first time staying at a SureStay and it did not disappoint. Perfect location right next to UMPI, exceptionally friendly staff, and newly renovated rooms with new beds - We slept like babies!Thanks guys, we'll be back!

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to review us! We pride ourselves on service and are happy you were able to experience it. We look forward to seeing you again.

"Wonderful Stay!!"

5
JT3789, Fredericton, Canada 20/01/2019

Had a wonderful weekend filled with friendly efficient staff, cozy beds, very clean newly renovated rooms, and a wonderful breakfast! Conveniently located to all amenities! Will definitely be back!!!!

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for your review and we loved having you as our guest. We look forward to seeing you again next time you are in the area!

"Nice hotel, reasonably priced"

5
Coastal39826784110, Ottawa, Canada 17/01/2019

I had a great stay at this hotel. My room was newly renovated, clean, and comfortable. Staff were friendly and professional. Rates are well-priced. I would stay at this hotel again and recommend it to family and friends.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to review our hotel. We're glad that you enjoyed your stay and look forward to seeing you again!

"Super Comfy Beds!!"

5
User 16/01/2019

I recently stayed at this hotel with my family and had a wonderful experience. The staff was very friendly and helpful. Newly renovated and you can tell that the beds are new! Pretty basic gym, but really all you need for a workout away from home.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for your review. We really enjoyed having your family stay with us and hope you stay with us again next time you're in the area.

"Our Stay"

5
Roving18763470186, Brewer, Maine 16/01/2019

The hotel met all our needs. It was very clean. We had a suite with a kitchenette and plenty of room. The bed had a very comfortable mattress. The hotel was convenient to the Bluegrass Festival (indoor) we were attending nearby. The staff were professional and very helpful. We had a great weekend.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to review the hotel. I hope you had a great time at the Bluegrass Festival, and we'd love to see you again during the next Bluegrass Festival or the next time you're in the area!

"Brand New!"

5
User 15/01/2019

I picked this hotel as I had heard it was fully renovated and converted to a Best Western. The room was beautiful. Everything looked brand new and spotless. Bed seemed brand new as well and was very comfy! The room and the hotel was very clean and well maintained. The staff were friendly and accommodating. Couldn't have asked for a better experience. Very impressed with the quality overall and will definitely stay again if I am ever back in town.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for taking the time to review us. We do have new pillow-top beds as you mentioned! I hope you stay with us again next time you are in town.

"Lovely stay!"

5
lagilroy23, Nova Scotia 15/01/2019

Great value! Hotel is newly renovated, rooms are clean. We enjoyed having access to a fitness centre. Breakfast was great, standard hotel fare, but was nice to have included. Thank you for your hospitality!

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for your great review! Look forward to seeing you again.

"Great upgrades!"

5
McGyversDad, Maine 27/12/2018

This is the first time returning to this hotel after the upgrade. Enjoyed the excellent staff, the room cleanliness and comfort. One of the former downstairs room/apartment was turned into a fitness center and has adequate equipment to satisfy the traveler. We were impressed with Veronica, who was the front desk employee who checked us in. She was cordial, and changed our room to a ground floor as needed. She offered us assistance to bring in luggage, it was appreciated.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for the review. We are happy you enjoyed the upgrades and our excellent service! We look forward to having you stay with us again.

"New Enland Trip 2018"

5
GigabyteFL, Jacksonville, Florida 10/11/2018

This was the first time we stayed at a SureStay Hotel by Best Western. This hotel was up to the standards and did not fail us in our trip to the start of US1 in Maine (Ft Kent). Front desk staff was very professional and very friendly. The hotel is under new management and is in transition so when we got up the worker bees were buzzing, but we did not hear them until we got out in the hall. Breakfast was the standard fair but the staff was friendly which is a BIG PLUS for traveling. Smiles always start the new day, thank you.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for the wonderful review! We are happy you enjoyed your stay and experienced our exceptional service. We look forward to seeing you again!

"Comforting place for family send-up."

5
profpaulnugent, Woodstock, Canada 27/10/2018

I stayed in this hotel about 20 years ago for a Lions Convention, and I could hardly recognize it this week. It has been completely renovated! The outside looked bright and new, but the interior re-design and quality are amazing! You are greeted with a beautiful entrance lobby with fireplace and adjoining breakfast and lunch room. The rate we paid was considerably lower than any hotel in town, and we all thought it was belter than the more expensive one we had stayed at last year. New Fitness Centre in the basement which I used every day, brought my own Ipad for tunes. Hot Continental breakfast was included in the room cost, and friendly Christina was there to make waffles, pancakes,, bagels or toast for you. All day free coffee, and coffee machine in the rooms. we were there for a sad family event, having siblings coming from all over North America, even though we were sad and exhausted, Scott, the owner, Sylvia, Kai, and Jim the maintenance guy went out of their way to help us and accommodate our needs. Hotel staff were amazingly friendly and understanding. The entire hotel was great, staff were wonderful, price a delightful surprise, but the best thing about the hotel was the beds. Nice and high numerous pillows and luxurious sheets. Took about five minutes to drop off into Dreamland. My family and I highly recommend the Sure Stay Best Western in Presque Isle, Maine.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for the amazing review! We pride ourselves on providing the best service and are extremely pleased you were happy with that service. We really appreciate your compliments in all areas and can't wait to welcome you back for another excellent experience! Sincerely, Scott

"Nice stay"

4
User 02/10/2018

We had a sudden death in the family and our original accommodations fell through. The staff here set up 4 rooms for us very easily and were very pleasant and helpful. A decent breakfast is available every morning as well.

Scott L, Owner at SureStay Hotel by Best Western Presque Isle, responded to this review
Thank you for your review and we were happy we could accommodate your family during a difficult time. We hope to see you again at your home away from home in Presque Isle!

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