Nouveau ! Payez vos séjours en 3 fois SANS FRAIS dès 150€ En savoir plus
Nouveau ! Payez vos séjours en 3 fois SANS FRAIS dès 150€ En savoir plus
Sélectionnez l'option Klarna « Paiement en 3 fois sans frais » au moment de régler votre séjour. Le paiement en 3 fois sans frais est valable uniquement sur les tarifs en ligne non annulables et non remboursables dans les hôtels en France.
Notre service commercial dédié aux groupes affaires et loisirs est à votre disposition.
Crazy day moved from a hotel with bugs, found out we were finished with job a day early. Laurie at Best Western explained that because of the website we booked with we couldn't cancel. If we had booked at the hotel she could probably do something. We left, decided it was kinda late & hotel was paid for. Laurie was very understanding& accommodating. We couldn't get TV to work right. Picture was tiny. She explained it happened occasionally & she could fix it. She dropped everything & came to our room & fixed it in a minute. Room is nice nothing extra agent, but big & very clean, no issues. They have a decent fitness room & pool/jacuzzi. I've stayed here several times on business & used these amenities. Very conveniently located, lots of dining options within a mile.
Dear bensonm431, Thank you for sharing your experience and feedback. We're pleased to hear that Laurie was able to assist you promptly and that you found the room to be clean and spacious. It's great to know you enjoyed our fitness room and proximity to dining options as well. Your continued visits are truly appreciated, and we look forward to welcoming you back on your next business trip, hopefully with an even smoother stay next time. Warm regards, Guest Relations Specialist
Laurie was very helpful we came up on our way to pintop lakeside when we had car trouble I was looking to stay somewhere and booked a hotel that was to far to walk to stopped at this hotel that me and my husband previously stayed at in the past and Laurie helped us figure things out was able to book us a room she was very nice i would recommend this hotel to friends and family to stay when they come to Payson az.
Dear O344XQcynthiaa, Thank you for your feedback! We're thrilled to hear that Laurie provided excellent assistance during your stay. It's wonderful that you found our hotel to be a reliable option during your travels. We appreciate your recommendation and look forward to welcoming you and your friends and family back to Payson, AZ, in the future for another enjoyable experience. Warm regards, Guest Relations Specialist
Payson, Arizona. The BW is always clean: rooms, lobby, pool, etc. my wife and I are gold members because we use this hotel quite often. Laurie, the front desk employee is always so cheerful and personable. I would recommend this hotel to everyone passing through the Payson area.
Dear grantsN24WB, Thank you for sharing your positive experience with us! We're delighted to hear that our cleanliness and Laurie's excellent service contributed to your satisfaction. Your loyalty as a gold member is greatly appreciated, and we're glad you would recommend our hotel to others. We look forward to welcoming you back on your next visit to Payson. Warm regards, Guest Relations Specialist
We find this hotel to be clean and comfortable. Even with a full hotel it was quiet. We have found the front desk staff very friendly and helpful with a quick and easy checkin process. We have stayed at this location many times without any problems and plan to return.
Dear 703la, Thank you for your kind words about the cleanliness and comfort of our hotel, as well as the friendliness of our front desk staff. We are thrilled to hear that your check-in experience was quick and easy. Your loyalty and plans to return are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Guest Relations Specialist
Laurie made our check-in experience very easy. She was pleasant and kind. The rooms were very clean and comfortable. The lobby was so tastefully decorated, well designed and comfortable. The breakfast was full of variety and mostly delicious . One thing, however… the sausage was cooked and presented as well as possible, but simply not good—very rubbery and no taste. We still LOVE Best Westerns, and this one was great, too. Just think you should invest in better sausage.
Dear 864margie, Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is wonderful to hear that you enjoyed your stay with us. Thank you for sharing your experience and highlighting Laurie's excellent service, as well as the comfort of your room and our lobby's decor. We're glad to hear you enjoyed the breakfast variety, and we appreciate your feedback regarding the sausage. Your comments will be shared with our culinary team for future consideration. We hope to welcome you back to Best Western soon for another enjoyable stay. Warm regards, Guest Relations Specialist
Great hotel. Best in Payson. Owners are center to the customer. Rooms are super clean. My go to hotel in payson
Dear F8818VGlarryb, Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and that you found our rooms to be super clean. It's wonderful to know that our service met your expectations. We look forward to welcoming you back on your next visit to Payson, where we aim to continue providing you with an excellent experience. Warm regards, Guest Relations Specialist
Very nice. Caring about me as a person and not just a number. Exalant.
Dear W3149HWgregb, Thank you for your kind words! We're pleased to hear that you felt valued during your stay. Our team strives to provide personalized service to all our guests. If you have any further feedback to share, please feel free to reach out to management directly. We hope to welcome you back in the future for another excellent experience. Warm regards, Guest Relations Specialist
This was, by far, the worst hotel experience we've ever had. When our baseball team booked this hotel, it had a 4.2-star Google rating. After our stay, I'm honestly not sure how it earned that rating. We stayed during a baseball tournament, and the price for the weekend was extremely high considering the quality of the hotel and service. The front desk staff and breakfast staff were consistently rude and unprofessional. The rooms were filthy. We ended up wiping down every surface with Lysol before unpacking, and even then, the room still felt dirty. Our first room had an air conditioner that was so loud it was impossible to sleep. We notified the front desk, and although the staff member was initially rude, she eventually agreed the unit was unacceptable and moved us to another room. She also told us they would block the room so no other guest would have to stay there. Unfortunately, another family from our baseball team was later assigned that exact room. One of the most upsetting parts of our stay involved a family on our team who uses a cane. They were repeatedly treated and told they were “in the way” by hotel staff. At one point, a kitchen employee even stated that she didn't care about disabilities because she had a job to do. That comment was completely unacceptable and showed a shocking lack of compassion and professionalism. Our team ultimately checked out and moved to the Majestic Mountain Inn. The difference was night and day. The staff there were welcoming, professional, and genuinely kind. Breakfast was relaxed instead of rushed, the rooms were spacious and clean, and the property offered a much quieter and more private atmosphere. If you're considering staying at Best Western, I would strongly encourage you to look elsewhere. Based on our experience, this hotel was overpriced, poorly maintained, and provided some of the worst customer service we've encountered.
Dear ashleyaI2470MZ, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely regret that your experience did not meet your expectations and appreciate your detailed observations. Your comments about cleanliness and staff interactions will be forwarded for further consideration, as we strive to improve our service. We understand that your experience was significant, and we hope you find accommodations that better suit your needs in the future. Thank you for bringing these issues to our attention. Warm regards, Guest Relations Specialist
If I could give this hotel zero stars, I would. Worst hotel experience ever. The service was absolutely awful. The price of the rooms was ridiculous, and this hotel has no business being in the hospitality industry. They do not seem interested in serving their customers. They just want your money and then want you to move on. Kelly at the front desk was extremely rude and did not want to help customers. She rolled her eyes when you tried to have a conversation with her. Unfortunately, though, it was not just Kelly. Every person we interacted with at the front desk was rude. It was clearly a team culture at this hotel. They treated us as though they did not want us there. The hotel has a common area in the front with couches, chairs, a television, and tables. During a brutal storm, our baseball games were delayed for three hours, so our families used this common area to gather, spend time together, and play games while we waited to see if our games would be played. The staff appeared frustrated and annoyed that guests were actually using this common space. We were made to feel as though our presence was an inconvenience. The treatment of one of our family members who uses a cane was especially disappointing. He was told that he and his cane were in the way and needed to move out of the way of other people. That was incredibly rude and completely unacceptable. It did not feel inclusive or welcoming, and it raised serious concerns about how guests with mobility needs are treated. The breakfast experience was just as bad. The breakfast attendant was rude to guests trying to get food. She would push her way through people without saying “excuse me” and became frustrated with guests who she felt were taking too long while serving themselves. As soon as 9:00 a.m. arrived, she began kicking people out of the seating area while they were still finishing their breakfast. Despite the area being a common space, she was sending people back to their rooms. It was a very odd and uncomfortable scene. The food itself was awful. I have stayed in plenty of hotels and understand that hotel breakfasts are generally similar. However, the level of care and effort here was far below what I would expect. The eggs were poured from a bag in front of you into a warmer and were cold. Overall, the quality of the food and the level of service were both extremely poor. The rooms were dirty and dingy. There were dust bunnies all over the floor, and it did not appear that the rooms had been properly vacuumed or swept. It felt like a dirty mop had simply been pushed around, moving dirt from one place to another. The condition of the room made us uncomfortable. The most frustrating part is the price. The room was $109 per night the weekend before we stayed there, but the price jumped to $279 per night the weekend we were there for a baseball tournament. That is an enormous increase. The hotel was fully occupied because of the baseball teams, yet the service did not improve to match the price. In fact, we were treated as though having guests there was a chore. The pictures shown online are also not realistic representations of what you will experience at this hotel. We ultimately decided to stay our final night at Majestic Mountain Inn, and the difference was unbelievable. It was the absolute opposite experience. The hospitality was five stars. The warmth of the staff was refreshing and was exactly what hospitality should be about: making guests feel welcome and at home. The rooms were excellent, and the facilities were well cared for. Best of all, the price was about half of what we paid at the Not-So-Best Western. Based on our experience, I would not recommend this hotel. The price was excessive, the rooms were poorly maintained, the food was poor, and the staff consistently made us feel unwelcome.
Dear T9572BDjulianm, Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously as they help us understand areas where we need to improve. Your experience at our hotel does not reflect our commitment to hospitality, and I apologize for any discomfort you faced. We appreciate your insights and will ensure they are shared with management to address the team culture and service standards. Thank you for bringing these concerns to our attention. Warm regards, Guest Relations Specialist
I am very grateful for the wonderful service provided by front desk clerk Stephanie who helped through a payment hiccup I had. She was very kind and helpful through it. Also very nice room and my kids loved the pool. Thanks again Stephanie!
Dear Culture53971873763, Thank you for sharing your positive experience about Stephanie and your stay. It's great to hear that her assistance made a difference and that your kids enjoyed the pool. We take pride in our staff's commitment to providing excellent service and creating memorable experiences for our guests. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Warm regards, Guest Relations Specialist
We have stayed here several times in the last few years. Room are always neat and clean. Breakfasts are great. Staff are nice and very helpful.
Dear L8581DGbillw, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you consistently find our rooms clean and our breakfasts satisfying. Your compliments about our staff being helpful mean a lot, and we'll make sure to share your feedback with the team. We look forward to welcoming you back for another enjoyable stay in the future! Warm regards, Guest Relations Specialist
Stephanie is by far one of the best hostesses I've ever have had the pleasure of doing business with. Always happy to see the guests come. The truck parking is most convenient.
Dear R5599ITjamess, Thank you for taking the time to share your wonderful feedback! We're delighted to hear that Stephanie's hospitality made such a positive impact on your stay. We will be sure to share your kind words with her, as recognition like yours means a great deal to our team. We're also pleased to know that our truck parking met your needs and helped make your visit more convenient. Providing comfortable accommodations and practical amenities for all of our guests is something we take great pride in. Thank you again for your thoughtful review. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future! Warm regards, Guest Relations Specialist
Excellent.. kids had a blast at the pool. Easy check-in and check-out. Love the small town vibe.
Dear K7170ZTdavidh, Thank you for your positive feedback! We're thrilled to hear that your kids enjoyed the pool and that you found the check-in and check-out process convenient. The small-town vibe is indeed special, and we're glad you appreciated it during your stay. We hope to welcome you and your family back for another enjoyable visit in the future! Warm regards, Guest Relations Specialist
I had a great stay for two weeks. No issues with the room and the service was great from the Front Desk. Overall, a great experience.
"Dear ef627, Thank you for your positive feedback! We're thrilled to hear that you enjoyed your two-week stay and that our Front Desk staff provided you with excellent service. Your satisfaction is important to us, and we hope to welcome you back for another great experience in the future. Thank you for choosing to stay with us! Warm regards, Guest Relations Specialist "
Wow Laurie at the front desk went above and beyond to accommodate my family! 20 stars all the way around! During a busy holiday weekend, an incorrect room type booking on my end, and a late night arrival it was the perfect storm for a bad story and yet Laurie made me feel like a VIP and helped to figure out all the issues. She was at the end of her shift and just a delight. Thank you!
Dear clarap488, Thank you for leaving your five-star rating of our hotel. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways. Thank you for sharing your wonderful experience with Laurie at the front desk. We're thrilled to hear that she went the extra mile to make your stay enjoyable, especially during a busy holiday weekend. It's our team members like her who truly embody our commitment to exceptional service. We appreciate your feedback and hope to welcome you and your family back soon for another memorable stay. Warm regards, Guest Relations Specialist
The receptionist Laurie is amazing 😍 love this place very friendly and helpful 😍 thank you ❤️
Dear Mobile12149128901, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you for your kind words about Laurie! We're thrilled to hear that her friendly and helpful demeanor made your stay more enjoyable. Our team is dedicated to providing excellent service, and it's wonderful to know that Laurie made a positive impression. We hope to welcome you back for another great experience in the future. Warm regards, Guest Relations Specialist
Best hotel I've stayed at in awhile. The little old lady who makes breakfast is funny as hell!
Dear 32makaylab, Thank you for taking the time to share your delightful feedback regarding your recent stay. We are thrilled to hear that you enjoyed your experience with us. It is especially wonderful to know that our breakfast team helped make your stay more enjoyable with their friendly and welcoming service. Your kind words will certainly be shared with the team, as recognition like this means a great deal to them. We truly appreciate your feedback and are delighted that you had such a positive experience. We look forward to welcoming you back for another great stay in the future. Warm regards, Guest Relations Specialist
Great little hotel. Friendly staff and sparkling clean indoor pool and hot tub. Elk walked right past while we ate breakfast. Pleasantly surprised at covered motorcycle parking.
Dear Trip66668824946, Thank you for taking the time to share your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed your visit and appreciated our friendly staff, clean facilities, and unique breakfast experience featuring the elk. We are also pleased to know that our covered motorcycle parking was convenient and met your needs during your stay. Providing comfortable, thoughtful amenities and a memorable guest experience is always our top priority. Your kind words are truly appreciated and serve as great encouragement to our entire team. We look forward to welcoming you back for another memorable visit in the future. Warm regards, Guest Relations Specialist
It was a VERY busy weekend in Payson for Memorial Day. We were so lucky to have made reservations early. The entire town was sold out. The staff was so pleasant and the rooms impeccably clean. The indoor pool and hot tub really hit the spot and the breakfast was icing on the cake. We will be back again and again.
Dear olivef530, Thank you for taking the time to share your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed your experience with us and appreciated the cleanliness of our property, the helpfulness of our staff, and the amenities provided. We are also pleased to know that you found our breakfast to be a nice addition to your stay. Providing a comfortable and enjoyable experience for all of our guests is always our top priority, and it is rewarding to hear when we have succeeded. Your kind words are truly appreciated and serve as great encouragement to our entire team. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Guest Relations Specialist
Phenomenal check in and customer service. Clean facilities.
Dear 458caraq, Thank you for taking the time to share your kind feedback! We're delighted to hear that you had a positive experience with our check-in process, customer service, and the cleanliness of our facilities. Providing a smooth and welcoming experience for our guests is always our priority, and it's wonderful to know we met your expectations. We truly appreciate your comments, as they help us maintain and continuously improve our standards. We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Guest Relations Specialist
Racist staff unprofessional felt they need to dumb down issue so I would understand. I would never refer anyone to stay here.
Dear 188audras, Thank you for sharing your feedback regarding your recent experience. We take all guest comments seriously and are committed to fostering an inclusive and respectful environment for everyone. Your insights have been noted, and we will review them internally to ensure we continue to uphold our standards. We appreciate you bringing this to our attention and wish you the best in your future travels. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service. Warm regards, Guest Relations Specialist
Staff has been super friendly, helpful and accommodating. The entire facility is clean and very well maintained. I throughly enjoyed the workout and laundry rooms. The pool and spa were most enjoyable as well. I would not hesitate to stay here again either short or long term.
Dear 462lorii, Thank you for your kind and thoughtful feedback! We're truly delighted to hear that you enjoyed the cleanliness of our facility and the amenities available during your stay. Maintaining a clean, comfortable, and well-equipped environment for our guests is one of our top priorities, so it's very rewarding to know that these efforts helped make your visit enjoyable. It's also wonderful to hear that our staff made a positive impression. Our team works hard to create a welcoming atmosphere and provide friendly, attentive service to every guest, and your recognition means a great deal to them. Knowing that their efforts helped enhance your stay is something we truly appreciate. We're grateful that you chose to stay with us and took the time to share your experience. Feedback like yours encourages us to continue delivering the level of hospitality our guests deserve. We look forward to welcoming you back in the future for another relaxing and enjoyable stay! Warm regards, Guest Relations Specialist
I have stayed at the Best Western in Payson many times! I have a summer trailer up in Pine however it is closed down for the winter. I needed to get to Pine this weekend so I was able to book 3 nights. I was THRILLED to hear that if you earn a $50 gift card if you stay 3 nights. My family and I have stayed here MANY times in the past. My elderly mother would stay here with my 67 year old autistic brother. My stepdad would also rent a separate room. Even when my summer place was open May-November I would usually stay here on a Friday night and then go to my summer place in Pine the next day. Bobby runs an A+ hotel! Pauline works in the mornings and is always very friendly and helpful. Stephanie has also been very nice too as well as the couple who clean the rooms. I know I have left out staff but ALL of them do an outstanding job. You stay INCLUDES a delicious breakfast with MANY choices. (The cook does a great job as well!) I'm allergic to fruit so there are usually eggs, sausage and potatoes. My family has been coming here since we bought our trailer back in 2014 in Pine! They also have a very nice (recently remodeled!) swimming pool and hot tub. In addition they have an exercise room which includes a washing machine and dryer. Book ahead by calling ANY of the friendly staff here in Payson. They do have a second floor but there is an elevator. They know me by NAME here…this isn't true at many other places!!
Dear arizonateacher1, Thank you for sharing your experiences with us! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We appreciate your loyalty and are delighted to hear that our staff, including Bobby, Pauline, and Stephanie, have contributed to making your stays enjoyable. It's wonderful to know that our amenities, like the breakfast and pool, have met your expectations. We look forward to welcoming you and your family back on your next visit. Your comfort and satisfaction mean a lot to us, and we're here to provide a great experience every time you stay. We hope to have the pleasure of welcoming you back again in the near future. Warm regards, Guest Relations Specialist
Bobby and his staff take good care of their guests. The atmosphere is friendly, rooms are clean, breakfast is served. I've stayed twice and joined the rewards program because it is now my home away from home when I'm in Payson twice a month.
Dear Climber817526, Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that Bobby and our team were able to make your stays enjoyable and that our friendly atmosphere and cleanliness met your expectations. Providing a welcoming and comfortable environment for our guests is always our top priority, and it's fantastic to know that you feel at home with us in Payson. We're also delighted to have you as part of our rewards program and truly appreciate your continued support. Your kind words motivate our entire team to keep delivering the high level of service and hospitality that our guests deserve. We look forward to welcoming you back on your next visit and providing another memorable and comfortable stay! Warm regards, Guest Relations Specialist
I had no issues whatsoever here. It's quiet and well maintained. Though breakfast is lacking a bit
Dear V7116HZjohnp, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the quiet atmosphere and found our facilities well-maintained during your stay. Ensuring a comfortable and peaceful environment for our guests is a top priority, and it's wonderful to know that this contributed to a positive experience. We also appreciate your comments regarding the breakfast options. Feedback like yours is invaluable as it helps us identify areas for improvement, and we will take your suggestions into consideration as we work to enhance our offerings for future guests. Your insights are greatly appreciated, and we hope to have the opportunity to welcome you back soon for another enjoyable and comfortable stay. Warm regards, Guest Relations Specialist
Hotel was clean. Beds were comfortable. Laurie at the front desk was exceptional and very accommodating.
Dear shadonaf, Thank you for taking the time to share your feedback. It is wonderful to know that you enjoyed your stay and rated our hotel highly. We're delighted to hear that you found our hotel clean and comfortable, and that Laurie made a positive impact during your stay. We appreciate your recognition of her exceptional service and will be sure to pass on your kind words. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. Your experience matters to us, and we hope to welcome you back in the future for another pleasant stay. Warm regards, Guest Relations Specialist
I stay at this property several times a year. It is the best. Professional staff, friendly, helpful and a great location. The good breakfasts are a plus and the rooms always clean.
Dear H3982TYroberth, Thank you for sharing your appreciation for our hotel! We're delighted to hear that you enjoyed your stay, our professional and friendly staff, and the convenient location. It's wonderful to know our breakfasts and clean rooms contributed positively to your experience. Your feedback is essential to us, and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. We look forward to welcoming you back on your next visit to continue providing you with exceptional service and comfort. Warm regards, Guest Relations Specialist
I've stayed here on multiple occasions. The staff is very friendly and the rooms are clean, updated and roomy. My kids love the indoor pool and hottub. Great and friendly management. Have always had a pleasant experience at this hotel.
Dear chelsearJ6875NS, Thank you for taking the time to share your positive experiences with us. We are happy to hear you had an awesome experience, and we can't thank you enough for your five-star rating of our hotel. We are delighted to hear that you and your kids enjoy the indoor pool and hot tub, and appreciate our friendly staff and management. It's wonderful to know that you consistently find our rooms clean and spacious. Your feedback is essential to us, and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. We look forward to welcoming you back for another pleasant stay in the future when you make your next visit. Warm regards, Guest Relations Specialist
Great clean hotel. One of the best in the area from my experience. Staff was very friendly and helpful. The whole family enjoyed the indoor pool and hot tub.
Dear E1988PUbradb, Thank you for sharing your experience! We are delighted to hear that you had a peaceful and comfortable stay in our quiet, clean, and well-maintained hotel. We're delighted to hear that you found our hotel clean and our staff friendly and helpful. It's wonderful that your family enjoyed the indoor pool and hot tub; we strive to create a welcoming environment for all our guests. Your feedback is greatly appreciated, and we hope to see you again on your next visit. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm regards, Guest Relations Specialist
Great people and great service! Everyone is so friendly! We will definitely be back! Traveled with our kids and they enjoyed it too!
Dear AshLikesToTravelLots, Thank you for your wonderful feedback! We're thrilled to hear that you and your family enjoyed your stay and appreciated the friendly service from our team. It's fantastic to know that your kids had a great time as well! We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you found the room to be clean and comfortable. Your feedback is essential to us, and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. We look forward to welcoming you back for another memorable experience in the future. Warm regards, Guest Relations Specialist
The price of this room was ridiculous at $169 on a Monday. No Veteran or Senior discount provided. We had a room reserved at the Comfort Inn across the street, but when we arrived the elevator was broken. We were in Payson for the 250th Marine Corps Ball and my husband is a disabled Veteran so stairs were out of the question. Front desk, Tony, at Comfort Inn, was very rude. Like we were supposed to accept the fact their elevators were broken. He should have called his customers to advise.
Dear irenepT9475MW, Thank you for sharing your feedback regarding your recent stay. We appreciate the time you've taken to give us your thoughtful review. We understand that pricing and accessibility can create challenges, and we appreciate you bringing your experience to our attention. It's important for us to ensure that all guests feel welcomed and valued. We encourage you to connect with management directly if you have further concerns or suggestions, as they are always looking to improve our services and guest experience. Your input is valuable to us. Your voice is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. We hope to see you again soon! Warm regards, Guest Relations Specialist
Very friendly staff. Rooms were clean and well maintained. Breakfast choices were adequate. Loved the location. Close to everything!
Dear karenmJ7378MV, Thank you for your positive feedback! We are excited to learn that we made such a great impression during your recent stay. We're thrilled to hear that you enjoyed our friendly staff, clean rooms, and convenient location. Your insights about the breakfast options are appreciated as we continuously work to enhance our offerings. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope to welcome you back in the future for another delightful stay! Warm regards, Guest Relations Specialist
Friendly staff, clean room and a good nights sleep. The mini fridge was noisy. Close to several restaurants. I would stay here again.
Dear 610randya, Thank you for sharing your feedback! We are so glad to hear from you and to learn that we were able to give you a pleasant experience. We're delighted to hear that you enjoyed our friendly staff and had a good night's sleep in a clean room. We appreciate your insights about the mini fridge and will take note for future improvements. It's great to know our location was convenient for you. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to welcoming you back on your next visit! Warm regards, Guest Relations Specialist
You probably want to avoid this hotel unless you enjoy paying a ridiculously high price for a dirty hotel room. Service was just average and sheets had stains on them. Turned down the bed to go to sleep and found a big yellow stain on the bed and sheets in general just looked old and dingy.
Dear Q5024SKjohnh, Thank you for sharing your feedback. We appreciate your time in sharing the details of your recent experience with us. We strive to provide our guests with a comfortable and clean experience, and it's unfortunate to hear that your stay did not meet these expectations. Your comments regarding cleanliness and service will be shared with the appropriate departments for review. We appreciate you taking the time to express your concerns, as they help us improve for future guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm regards, Guest Relations Specialist
Good clean hotel with great staff. Located close to a grocery store and restaurants. Kids loved the pool and jacuzzi. Will definitely stay here again.
Dear jaronc708, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is wonderful to hear that you enjoyed your stay and rated our hotel highly. We are pleased to hear that you enjoyed our clean hotel and friendly staff. It's great to know that the proximity to amenities was convenient for you and that your kids enjoyed the pool and jacuzzi. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every staff member and management team member. We look forward to welcoming you back on your next visit. Warm regards, Guest Relations Specialist
My time here was awesome! I had a great experience! The staff were amazing, they were super sweet! And the room was very clean.
Dear R5457WBjasmines, Thank you for sharing your positive feedback with us! We are happy to hear you had an awesome experience, and we can't thank you enough for your five-star rating of our hotel. We are thrilled to hear that you had an awesome time during your stay with us! Our team works hard to provide exceptional service, and it's wonderful to hear that you found them to be super sweet. We take pride in maintaining clean and comfortable accommodations for our guests to enjoy. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm regards, Guest Relations Specialist
We requested a second floor room and it was very nice and mostly clean. Comfy beds. AC worked great, fridge was ice cold. Great breakfast, good hot and cold options. We didn't swim but the pool looked so inviting. Elevator felt sketchy but it worked.
Dear Rebekah515, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate your compliments on our comfortable bed and clean room. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you enjoyed the breakfast that we offer and found the room clean and comfortable. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. On behalf of our entire staff, we thank you for your business, and we hope to see you again when your travels bring you back to the area! Regards,
The front desk host was very friendly. The rooms were very clean. But the free breakfast was the best. It was well appointed and delicious!
Dear F9940UPjosephc, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It means a lot to us that you've taken the time to share the many positive features of your most recent stay with us especially, since you enjoyed your stay, the breakfast, and our service. We want you to feel at home, welcomed, and safe within a clean environment and we are happy to know that you indeed have experienced them all. It is always our ambition to give you a one-of-a-kind memorable stay. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done! Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Regards,
This motel in Payson is the best in all of Payson. I lived in Payson for 20 years and often return. The front desk staff are the most accommodating and friendly I've encountered anywhere.
Dear jandlinaz, Thank you for highlighting our great location and friendly staff. We are happy to hear you had an awesome experience, and we can't thank you enough for your five-star rating of our hotel. It is always our ambition to give you a one-of-a-kind, memorable stay. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you found the room to be clean and comfortable. Your feedback is essential to us, and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Kind regards,
If you are trying to get away for a weekend to Payson. This place is perfect, they always have a room and it's quick and easy. Staff is professional and easy going. I will always come here if I travel to payson to escape the heat.
Dear spencero514, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so glad that you enjoyed your stay in our hotel, and we appreciate your compliments on our clean and comfortable room. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you enjoyed the hospitality and the service. I have shared your compliments with our staff, and thank you for allowing me to recognize them for a job well done! Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We appreciate your loyalty and look forward to hosting you on your future trips to Payson to escape the heat. Kind regards, Guest Relations Specialist
Management was very accommodating. Grandkids enjoyed the indoor pool. Better than some of the other hotels in Payson. The hotel filled up but it was still quiet in the room at night. We were on 2nd floor on the parking lot side but we didn't hear sound from lot or highway.
Dear S9747QEkathym, Thank you for sharing this heartfelt review of our hospitality and accommodations. It is always a pleasure to receive positive feedback. We seek to give each guest a very comfortable and accommodating experience, so we are delighted to hear how much you and your family enjoyed the pool. Here at Best Western Inn of Payson , we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
Payson, Arizona, is a small mountain town about 1.5 hours north of Phoenix. The garbage truck came through the property at 4 a.m. for garbage and at 5:30 am for the recycling can. I mean, a small town that can not come later in the day to the few hotels in the area is ridiculous, and if the management at the hotel could not give me a discount for the inconvenience, that deserves a bad rating. The money was more important to them than my future service. They blew it for Best Western, and I will stick with the Hilton brand. Avoid this property if you want a good night's rest.
Dear joncaven2023, Thank you for taking the time to share your experience with us. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I am so sorry to hear that you encountered a disturbance during your recent stay. I wish we were informed of this issue so that we could have relocated you to a more comfortable room right away. Nonetheless, know that your voice is of tremendous importance to us, and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
I always love staying at the Best Western in Payson! All of the staff is always very friendly and they all know me as I've stayed there many times in the past! Bobby runs an excellent hotel and both he and his wife are always very friendly! Stephanie did a wonderful job with arranging my stay. She checked me in very quickly without any issues. Pauline is always very friendly as well and both were happy to see me! I always enjoy the breakfast in the morning!! I've stayed there many times with my Mom and older autistic brother and they always go out of their way to make my mother and brother feel welcome! My brother loves being first at breakfast and first in the pool! I can't wait until I return!!!
Dear arizonateacher1, Thank you for your compliments to our staff, hospitality and breakfast layout. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We will be sure to share your comments with our team, especially Bobby and Pauline, and give them the recognition they deserve. Best of luck on your trip, and we look forward to seeing you when you return. Take care and stay safe as you travel back home.
This hotel was very accommodating to our requests… quiet, bottom floor, great rate, and a very nice Mexican restaurant across the street! Breakfast was served in a separate building on the property. We were very pleased with our stay in Payson! There are lots of hotels to choose from and we were glad we selected Quality Inn!
Dear Kathy J, Thank you for taking the time to share your feedback and for leaving your five-star rating of our hotel. We are happy to hear that you enjoyed all aspects of your stay. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.
The breakfast lack a variety but the quality made up for it. Was really tasty. Beds were comfortable. Room was clean they had soap bars instead of body wash which I prefer. Relaxing stay before heading to airport. Nice and quiet stay. Slept really great.
Dear F2367KJkevinb, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are delighted to hear that you enjoyed the delicious breakfast and found the beds comfortable during your stay with us. Our team is pleased to know that you had a relaxing and quiet experience before your travels. Your feedback about the soap bars is appreciated, and we hope to welcome you back soon for another great night's sleep. Warm regards, Guest Relations Specialist
There was a dead cockroach in one of the bathroom lights, there were homeless people loitering outside the rear card access entry, and the overwhelming stench of bleach in the elevator and main entryway was over the top. Not entirely sure what else to say, but there is a 200 character minimum for a review to be posted.
Dear K4013UDjeffp, Thank you for sharing your feedback. We are truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the bathroom light and the unpleasant odor. This is far from the standard we strive to maintain, and we will address these concerns immediately with our housekeeping and maintenance teams to ensure these issues are resolved. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Our Best Western Payson stay was a pleasant surprise on our cross-country journey from Santa Fe to Chula Vista. The hotel provided a welcome break from the road. The rooms were clean and comfortable, ensuring a restful night's sleep. We enjoyed the variety of breakfast options to fuel our day. The friendly staff added to the positive experience. The fitness center was a convenient perk. Overall, it's a solid choice for travelers seeking a comfortable overnight stay.
Dear tomhjrxyz32, Thank you for rating our hotel so highly! We are thrilled to hear that you enjoyed your stay with us and found the room clean and comfortable, our staff helpful, and the breakfast exceeding your expectations. We are glad that you found our location to be convenient as well. Your feedback is truly appreciated, and we hope to welcome you back in the future.
The room was clean, quiet and spacious! Breakfast had a good variety of hot and cold items. Staff was very friendly and accommodated any all of our needs. Hotel location is within a walkable distance to a variety of restaurants and store. We will definitely stay here again!
Hi carolw162016, Thank you for sharing this heartfelt review of our hospitality and accommodations of our hotel. It's wonderful to hear that you found our rooms clean and comfortable, providing a good breakfast. It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit! Warmest regards, Guest Relations Manager
I booked a block of rooms for our United Women in Faith event that was being held in Payson. Pauline was excellent to work with and so friendly when we had the opportunity to meet her in person when we checked in. She took care of all our needs. The room that I stayed in was clean, nice and suited our needs.
Hi lorraine599, Thank you so much for sharing this experience and giving us the opportunity to recognize our staff for exemplary work. What a wonderful review; we truly appreciate you choosing to stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will make sure we pass your kind words along to Pauline , who we know will be delighted to read your comment. We can't wait to give you another five star experience!
Everyone we encountered at the hotel was extremely nice. The room was definitely clean. The TVs do not allow streaming, the air conditioner units while keeping the room cool or extremely loud. The hot breakfast was not hot and the selection not very good. But again, if you were looking for a clean room, this is the place to go.
We appreciate your kind words about our staff and cleanliness standards. We take all feedback seriously and will share your comments with the relevant teams for review. We hope to welcome you back in the future for an even better experience.
Highly recommend this hotel. Very clean from the lobby to the rooms. Updated and modern appearance with bedding and decor. Friendly and professional employees! Convenient to sight seeing and local restaurants. We didn't get up in time for breakfast, but a hot breakfast is included in your stay. ?
Dear Buckle84, We can't thank you enough for your five-star rating of our hotel. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. It was our privilege to do business with you, and it would be our pleasure to continue serving you again. We hope you're looking forward to your next stay as much as we are.
My wife and I drove to pace and for a thrifting from flagstaff. The Best Western staff was warm welcome and professional when we checked in, the rooms were clean, I would definitely stay here again and plan to on our next trip to Payson
Dear GrandTour06465443869, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. It means a lot to us that you responded with such high ratings! It is so wonderful to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our accommodations and amenities. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. I am glad to hear that we have been an important part of your travel convenience. We look forward to serving you again in the future.
This hotel was exceptionally clean and comfortable, and the staff was top-notch, very friendly and professional. The housekeeping was impeccable. We will definitely be back to Payson and stay here. Highly recommend.
Hi Vjrbtraveler, Thank you for taking the time to share your feedback and for leaving your five-star rating of our Best Western Inn hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Once again, thank you for your recommendation and we look forward to seeing you again!
Stayed here 2 nights as part of a road trip. Plenty of free parking. Staff Polite, friendly and helpful. Good size room, clean and tidy Microwave and fridge. Large TV with a range of channels but had a generic remote with limited functionality, unable to change the screen format for some programs. AC a bit noisy! Comfy beds. Wi-Fi down 15mbps, up 7.5mbps. Bathroom reasonable size, good lighting and large mirror. Counter top ok but several inches of wasted space either end, could have been at least 18 inches longer! Plenty of hot water with good pressure. Breakfast area seemed a bit small, could be an overspill somewhere? Reasonable selection. Did not use the pool or fitness room. Quite impressed with the number of solar panels on the roof. Good to see! Some eateries within easy walking distance. Buffalo Bar and Grill next door, good food and atmosphere. Safeway a short walking distance. Would consider staying again I in the area.
Hi Hotrod855, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. It is great to hear how you have loved our comfortable rooms and our location was ideal for you. Although I do apologize for the lack of family dining opportunities, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We are all looking forward to seeing you again!
My family stayed at the Best Western in Payson for a quick trip to visit family. We were very pleased with the rooms (clean and comfy!) and extremely pleased with the level of customer service we received both before arriving and during our stay. We needed additional accommodations during our stay and the manager was very helpful in making sure we had all we needed in our room before arriving. The cleaning staff was also great!
Hi shermankj, Good day! Thank you for taking the time to let us know how you enjoyed your stay with us! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. It is so rewarding to hear that we were able to give you a five-star experience and we look forward to your next visit!
We had a great stay as the location was close to our planned activities, parking was easy and you could walk to great restaurants!! One morning we even saw a group of elk eating some foliage at an empty lot next door and learned of their interesting antics from the very friendly desk clerk. We will definitely return to Payson and stay here again!!
Hi Laura G, Thank you for your kind comments and 5-star rating! It means so much to us to hear your positive comments regarding our staff hospitality and our location was ideal for you. It is our pleasure to have you as our guest, and we hope to see you again when your travels bring you back to the area!
Very comfortable stay here. No carpeting in the rooms which gives a much cleaner feel than carpet. Management, if you read this: the Only downside is the halls still have carpet and they desperately need to be shampooed. The stains took away from the clean feel of the rest of the place which kept me from giving 5 stars. Pool was clean and the hot tub adjoins the pool which was nice. Breakfast the day we were there was a potato/sausage/pepper mix which was very good. Would stay here again while traveling.
Hi Tetonsnow, Thank you for your kind words! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area.
It was a great stay at Best Western Inn of Payson for me and my family. We always stay here when visiting family. Love the indoor pool and hot breakfast. The rooms are always clean and service was incredible.
Hi dianajean2020, We are happy to hear you had an awesome experience and we can't thank you enough for your five-star rating of our hotel. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you found the room to be clean and comfortable. Thank you so much for your compliments to our breakfast and the pool as well! It is our pleasure to have you as our guest, and we hope to see you again when your travels bring you back to the area!
I stayed at the Best Western for a weekend visit with family who live there in Payson. I stay at many Best Westerns and this was pretty typical of what I expected. I had a comfortable, clean and quiet room. The TV worked fine and I had good breakfasts both mornings.
Hi X2493BPmattj, We are happy to hear you had an awesome experience and we can't thank you enough for your five-star rating of our hotel. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you found the room to be clean and comfortable. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area.
Check in was easy and seamless. Room and public spaces were very clean. Location is great and the indoor pool and hot tub is a plus. The staff are very attentive and eager to help in any way needed. The breakfast could be better and pool towels look like hand towels and need replacing due to tears and stains but otherwise a great stay!
Hi Renae N, Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, staff hospitality and we are thrilled to hear of our success in this ambition. We also appreciate your ideas for improving on our towels, breakfast and we look forward to serving you again!
A little difficult to enter the property from the main road, but an excellent facility for the cost! Well managed, well maintained. Very courteous and professional staff. This facility is a gem! Overall a top notch facility!
Hi RussinAustin, Thank you for taking the time to share this five-star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will happily share your comments with our staff and we look forward to seeing you soon!
The day manager was so friendly! He even provided a string for our cat to play with. The weekend manager helped me solve a problem with my cell phone! Because we had our cat with us, we didn't want strangers entering our room because Princess would be frightened. The were so obliging and let us swap out towels etc. as we needed to.
Hi 73way2go, Thank you for taking the time to complete our online survey regarding your recent stay. It is lovely to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We will forward your review of our hospitable and friendly staff to the management. It's rewarding to learn that we exceeded your expectations with the accommodations and hospitality of the staff. We can't begin to tell you how much we appreciate your five-star review, and we can't wait to serve you again!
Love to stay here when traveling Hot and cold options for breakfast. Friendly and accommodating staff Hotel has a clean and safe environment. Close to all Places we are Needing to be at. Indoor heated pool and jacuzzi are nice for relaxing after flight
Hi Kerrissuesmith, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad to hear about your experience with our accommodations and amenities. It's rewarding to learn that we exceeded your expectations with the accommodations, staff's hospitality, and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Shower was dirty, sheets had stains, towels were dirty, white stains on the headboard of bed. Overall poor cleanliness of the room. Standard was that of a 50$ a night motel. Would not stay again at this location.
Hi mikeT5787NE, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. I will make sure to address the shower, bed, and cleanliness issues you noted, and I hope you will allow us another opportunity to impress you should you return to the area. Please keep us in mind for your next stay in the area.
We have always stayed at Best Westerns, and this particular hotel lacked amenities that we have come to expect from the brand. Although the facility was very clean, the room amenities were lacking, only one coffee, only one bar of soap, towels were small (like you get at a Super 8 the size of a dish towel)and very worn. For $170, we were very disappointed and I think there are possibly better choices while staying in Payson.
Hi Dee and Eddy R, Thank you for your kind review regarding our high standards of cleanliness. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. Please consider staying with us again so that we can have another chance to provide you with a superior experience.
This was a truly awesome experience! The manager Stephanie was very gracious with business discounts for my stay and providing information that was helpful to my business trip. I am very pleased! Thank you Stephanie and Best Western!
Hi leowheeler99, Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. We will happily share your comments with Stephanie and we look forward to seeing you soon!
Probably one of the better places to stay in Payson besides a B&B. Rooms for the most part clean. Nothing fancy here but well situated in town close to just about everything. Tucked back behind other businesses so easy to miss if you blink.
Hi jackpM4728SN, Thank you for your review, feedback, and comments regarding your stay. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We hope our services and accommodations will exceed your expectations during your next visit!
We stayed here two nights. First night at the beginning of our trip to the SW, and near the end of our stay. Room was clean and spacious with plenty of counter space. Liked the hooks on the wall. Front desk clerk was exceptional. (we had the same clerk both days, afternoon shift.) Too tired to use the pool.
Hi Srubin5190 , We are happy to hear you had an awesome experience and we can't thank you enough for your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Best of luck on your trip and we look forward to seeing you when you return. Take care and stay safe as you travel back home.
This is an older hotel but has everything one needs. Comfortable bed and good location and a nice hot breakfast and good coffee. Suggestion is a comfortable chair for reading. Just a hard desk chair or soft bed. Front desk person nice and informative. There is a working elevator. Good air conditioner.
Hi Anniedutch , Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!
Best Western has always been my favorite for a clean hotel with availability of a jacuzzi room. This "king suite" was nothing more than a regular room with a jacuzzi set beside the bed and a fake fireplace mounted in the wall. Fireplace didn't even look real. Small room for a suite. TV was in some kind of low-def mode and hard to watch. Lots of trash and homeless articles outside the rear entrance.
Hi Birddogmusic , Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. Rest assured that your comments about the amenities that need attention as we work towards updating and improving have been shared to foster improvements. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
The hotel is conveniently located in the central section of the Payson. It's an easy on and off stop. The fitness center was very limited in its machines, so I was glad that no one else was waiting. Even though the hours began at 6:00 a.m., it wasn't a problem accessing it a little bit earlier. Breakfast bar had several options.
Hi Sharon , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are glad you found our location to be convenient, though your impression of our fitness and breakfast services is quite distressing. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. We are all looking forward to seeing you again!
This is a really nice property for a stay. The rooms are clean and the staff is very pleasant and professional. I usually travel with my own pillows, but they are not needed when I stay at this property :) I like the hot breakfast, something for everyone to choose from - Cereal, waffles, toast variety, other goodies and yummy stuff. Will stay again and recommend.
Hi Cheri , Thank you for your kind comments and 5-star rating! We are so happy to learn that you enjoyed our staff's hospitality, and breakfast service, and for letting us know how impressed you were with the cleanliness of our hotel. Once again, thank you for your recommendation and we look forward to seeing you again!
Room was noisy with AC unit making loud noises, hard to sleep. Fan in bathroom didn't work. They tried to repair, but still didn't work. Should of replaced it with a new one since we were there for 3 nights.
Hi Rory , Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We apologize that you experienced an inconvenience with the fan maintenance issues and the noise of the HVAC. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Traveled on impulse and found ourselves in Payson on memorial weekend without reservations. Yeah being spontaneous usually works out that way This was available at a premium from the advertised $174. Expected that would happen. The clerk at check in wasn't friendly, she had a problem with people who live at the same address having 2 different last names. Room was clean and it's off the drag by a little so at least we got decent night's sleep. As usual the curtains didn't completely close and the light outside the window kept Kathleen up. The normal trick of using pant hangers to clip them shut, was hard as the hangers were made not to be removed. A little elbow grease cured that. In the morning opening the curtains before fully dressed was s problem as there were no shears so the car parked in front of the window had a view directly in. The motel six down the street was $199, (notice a pattern here) i figured spend the $30 and get a better quality room, right... Wrong I've stayed at a lot of places and for $229 i got screwed. I mean one serving of coffee for 2 people, and when we went to open it it completely tore spilling coffee all over the floor. This used to be a quaint town with reasonable prices, but we won't be back to this hotel or this town . Show Low, Pine-Top Flagstaff all are better choices
Hi Unclepaulie, Thank you for taking the time to complete our survey and share your experience! We are happy to see the rating and to read the pros of your experience; yet we regret to hear that you weren't thoroughly impressed with our staff. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve. Please keep us in mind for your next stay in the area.
Great room accommodations, clean, good size, dinner restaurant (steak) was awesome, breakfast was ok, location great, away from the busyness of downtown Williams, the music was great at dinner, great selections, looked like the poutdoor pool would be inviting in the summer
Hi Abnme, We can't thank you enough for your five-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are happy to hear that you enjoyed our breakfast! We look forward to welcoming you back during your next stay in the area
this hotel is in a great location. lots of food places to go to and even bars in walking distance. the room was very clean however the springs on the bed was loud. they have a indoor pool too. breakfest was ok but small area to sit. but overall stay was great.
Hi Roam, We can't thank you enough for your five-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. It is also important to us to hear from you on the bed issues that you experienced so that they can be quickly addressed. We look forward to serving you again!
This hotel is very clean and the staff was great to work with and extremely accommodating! Breakfast was amazing with many options to choose from. I would highly recommend this hotel to others and I will definitely stay here again.
Hi monicaF9003JU, Your five-star review means a lot to us! Thank you so much for your compliments and great review of our hotel! We take pride in our staff, cleanliness, and the quality of service that we can provide for our dear guests. We also appreciate your appreciation of our breakfast menu as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.
The hotel was in a great location with lots of restaurants nearby. It also had many hiking trails close by. The room was clean and spacious. The staff was friendly and helpful for recommendations. Would enjoy going back.
petzykidd88, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. We are grateful for your positive review and for withholding your valuable recommendation of our hotel to others.
Hotel super easy to find, right on the main road. Kind of in a tough spot between a Burger King and apartments. Room really nice and clean and bathroom had to be recently updated. All super nice. Close to a good place for a meal and easy access to everything up in Payton!
Donna G, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It means so much to us to hear of the success of our staff efforts to provide a clean, comfortable and accommodating experience. Yes, our hotel is located within short walking distance to the restaurant and stores. Our management is always happy to serve you and we can't wait to see you again!
Clean accommodations. Very friendly staff. Great hot breakfast with waffles, eggs, sausage. There were healthy options for my husband " boiled eggs, yogurt, toast, and muffins. I got the sofa bed and it was quite comfortable. Staff provided the extra towels and linens we needed right away.
Hi jodi534, Thank you so much for your compliments and great review of our hotel! We take pride in our staff, cleanliness, and the quality of service that we can provide for our dear guests. We also appreciate your appreciation on our breakfast menu as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.
We really enjoyed our stay here. Our room was very clean and beds were very comfortable. One minor quibble was that the placement of furniture made it a little cramped. Breakfast was excellent. The checkin and checkout was a breeze.
Sunil B, Thank you for taking the time to let us know how you enjoyed your stay with us! Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit
This hotel cuts corners and does NOT recognize Diamond members. I did not get my bottle waters. I was told I had to pay $40 a night for an upgrade which I was never asked to pay for an upgrade at any other BW. I realize upgrades are not mandatory for Diamond or Platinum members but every other BW I've stayed at treated us like royalty. This hotel didn't care what level you are. The bathtub in my room was extremely slippery. I fell out of the bathtub my back hit the toilet and had a very large painful bruise on my back the next day. I let the front desk know I fell and was told nonslip bath mats are available upon request. I've never had to request a bathmat at any hotel, let alone a BW. I've stayed at BW for years and this was one of the cheapest non caring I've stayed at. The staff at the front desk was helpful and friendly.
156lilianh, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. We appreciate that you have taken the time to let us know areas where we can do better. We are contacting the tub company to see what their suggestions are to deal with the slipperiness. Again I apologize.
Hotel was great for the price. Rooms were quiet spacious and affordable. Indoor pool was a great bonus. Only negative has nothing to do with the hotel but Payson. I just wasn't impressed with the restaurants around town.
Mark G, We can't thank you enough for your five-star rating and were so glad that you enjoyed the value of our hotel! It means a lot to hear from guests who are satisfied with all of our services and amenities. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Great hotel with attentive staff and comfortable updated rooms. The staff is awesome! The bed was wonderful! The location was a convenient location in town. This Best Western will be my choice whenever I stay in Payson.
GlendaGlenda777, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
This hotel is in a good location on the main street of Payson. The staff is helpful. The rooms are clean and the bed was comfortable. The carpets in the hallway could use a good clean or replacement. Overall the hotel could use some upgrading. They were working on the roof 7am-3pm while we were there. Room price was competitive.
Hello Jan J, Thank you so much for your compliments, rating, and review of our high housekeeping and hospitality standards. It is so rewarding to hear that we were able to provide a comfortable and we are glad that you found our location to be convenient on the main street of Payson. We also appreciate your suggestions for improvement and look forward to impressing you during future stays.
This hotel is located near the center of Payson. It's a two-story hotel with interior corridors. The rooms are fairly large and clean, with all the usual amenities. The desk clerk was friendly. The breakfast offerings were somewhat limited, due to COVID-19 restrictions, but it was acceptable.
Buzzhombre, Thank you for bearing with us while we have restrictions regarding our breakfast service. We hope to be back to normal someday soon. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Yes, we are located near the center of Payson. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Just stayed one night. Room was okay but no view of anything but parking lot and bright light at night.. Breakfast was a grab bag when the other best westerns were serving full breakfast. Overpriced for what you get.
jlbaker55, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Good rates and clean and good services will recommendto any body traveling to Payson Arizona. Lots of restaurants around lots of good places to eat. There is also a Walmart store down the street that be useful.
edgargarcia1986, Thank you for your kind comments and 5 star rating! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience as a good value for your money . We look forward to welcoming you back during your next stay in the area.
We stayed at this hotel in February and returned again. The room is spacious, clean, comfortable including the bed, couch, desk & chair, lots of plug ins, full bathroom, refrigerator microwave, enough closet space mirrors - a great place for some r & r. They advertise a full breakfast but because of Covid only give brown bags for breakfast - coffee available 24/7.
GOOD: Steven, the gentleman who checked us in was EXCELLENT! Very personable and speedy. Room was clean and everything worked well. BAD: The hotel has been renovated and looks good...not real useful furniture, but it looks good. Due to Covid, there was no hot breakfast served (which I totally understand). However, the breakfast they did serve in a small brown bag consisted of a 6 oz yogurt, small apple, and an over-processed really gross muffin. It came with plastic silverware and a napkin that was wrapped so tight we could have used a flame on it and made a prison shiv! Of course, they did NOT charge less for the hotel room - kept the price the same even though they didn't have to serve a hot breakfast! During this same trip, we stayed in another hotel and they offered cereal, yogurt, bagels, muffins, etc - a MUCH better breakfast. We used the hot tub and asked for pool towels - they were threadbare and the size of a postage stamp! They were unraveling and so thin you could see through them! There is a sign on the pool door (it's an indoor pool) that says to dry off completely before leaving...good luck with that! I'd say whoever runs this hotel REALLY needs to upgrade their services if they want to compete.
michellewp, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Your feedback regarding the breakfast, towels are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. Please keep us in mind for your next stay in the area.
When we checked in, the staff at the front desk were excellent. They went above and beyond. Coffee 24/7 and it's good. Very clean. Motorcycle friendly. Don't hesitate to book a room here. Payson is a beautiful place and the Best Western is a great place to stay.
Hi jeremyr232021 , Greetings from Best Western Inn of Payson. I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!
My wife and I decide we needed a night to our self's. The staff were great, the property and room was very clean , the in room jacuzzi was very romantic, and the room was comfortable and snug. We will defiantly be going back.
Hi bobaz1966 , Greetings from Best Western Inn of Payson. I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!
The hotel is in like new condition. The room was well appointed and very clean. The front desk person was extremely polite and knowledgeable. They have parking available for trucks and trailers as well.
Hi bakerboy333, Greetings from Best Western Inn of Payson. Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope to impress you again during your next visit and we thank you for sharing your experience.
Room was clean, comfortable and just enough for our needs. The staff was wonderful with helping us with any of our needs or issues. We will use Best Western again based on this experience. Love the indoor jacuzzi and pool.
Hi MichelleH8457, Greetings from Best Western Inn of Payson. I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!
We are traveling home after my grandpa's memorial. Shelly at the front desk was awesome and very accommodating, even pointed us to a great place for dinner! Check in was a breeze, especially since we booked it last minute. Our room was quiet and at the back of the hotel. We had the whirlpool room, and it was so needed after a long wknd and driving in from OK. Room was clean and bed was moderately comfortable. Would definitely recommend!
Hi skitles, Greetings from Best Western Inn of Payson. My thoughts are with you during this time. I am so sorry for your loss. Thank you so much for your kind comments and review regarding your most recent stay with us It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!
The pictures made the rooms look modern and up to date however they were dirty and dingy in real life. Chipped paint, broken window locks, hole in window glass, grimy light switches and a vinyl floor so dirty my brand new socks were black by the end of the day. Would not stay again.
Hi bucktj86, Thank you for your review, your feedback and your comments regarding your stay. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. We will act on this complaint seriously and will fix all problems as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Nicest staff friendliest guests. I enjoyed the cleanliness of the hotel. The pool was nice to relax in at night. I enjoy that Bobbi and Pauline know my name and treat me so well. You guys ROCK! Thank you for making my visit so nice.
Hi kerrykayzwiener, Good day! Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! I'm especially glad that you enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Have a great day ahead from Best Western Inn of Payson management team.
Our room was very clean and so was the lobby. Staff was friendly and efficient and gave very good directions for walking to a restaurant. We were also advised to watch our step since it had snowed the night before. Breakfast was OK and definitely not the worst we have had since Covid-19 protocol has been in place.
Hi evl671, Good day! Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to serving you again in the future! Take care and stay safe as you travel back home.
The BW team took great care of me during a recent winter storm that delayed my journey home. They found me a room, let me check in early and at no time did I feel that I was inconveniencing anyone. They were great! My room was spotless! I would recommend this property to anyone traveling to, or through, the Payson area.
Hi rlinville418, Good day! I can't begin to tell you how much we enjoyed reading this review and thank you for sharing this five star review of our hospitality and service. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip. Have a great day ahead from Best Western Inn of Payson management team.
Everything from the last minute call (checking rate and availability) to check out was amazing!! Mike is AWESOME! The only thing was the door to get in the room was broken, just a good push to open without the key but it locked from the inside. We checked in at 2am driving from California so it was late and we were tired to complain about the door. The room was super squeaky clean, even before we Lysoled the room down.
TaritaRae89, Thank you so much for sharing this experience and giving us the opportunity to recognize our staff for exemplary work. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We also appreciate your feedback regarding the door, we will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. We look forward to serving you again!
I have stayed in hotels and worked in the hotel industry for over 30 years. I am very picky about staying at any hotels. This hotel exceeded my expectations. Very clean. Very nice staff. I highly recommend if you travel to Payson Arizona this is the place to be. The Payson chamber of commerce recommended this hotel to me. I was overly pleased!
CeceliaVisitingAngel, Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will happily share your comments with our staff and we look forward to seeing you soon!
We were attending a classic car event with our car and Bobby Patel (manager) saved us a very "safe" parking space for our car by parking his personal car in the space until we arrived to the hotel at the end of each day to reserve the space for us. Talk about going above and beyond for customer service!!! The room was very comfortable and clean. Best hotel experience ever!!! We will definitely be staying at the Best Western, Payson from now on!
Hi dscj12020, Greetings from Best Western Inn of Payson. Thank you so much for your kind comments and review regarding your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Kind regards!
Traveling from LA area stopped in Payson for the night. Great room with jacuzzi tub, king bed and fireplace in wall mounted next to the bed. Refrigerator, microwave and coffee maker. Brown paper bag for breakfast. Nice, quite and clean.
Hi Dpd370, Greetings from Best Western Inn of Payson.Thank you for letting us know how impressed you were with our jacuzzi tub, king bed and fireplace . It means a lot to hear from guests who are satisfied with all of our services and amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Stayed a few nights, room was very clean. Parking available was very good. Front desk people were friendly, especially Bobbi. (hope that was his correct name) Quiet there and very convenient location.
Hi georgelee630, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to welcoming you back during your next stay in the area.
This hotel is exceptionally clean. Staff was polite and helpful. Our room was beautiful and the bed was very comfortable. We didn't eat breakfast -so cannot comment on that. Great treadmill in the workout room. We thoroughly enjoyed our stay.
Erika0628, Greetings from Best Western Inn of Payson. Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!
Our car broke down in Payson, and we needed a last minute room for the family. They were kind, quick and welcomed us! Room & everything was very clean. Had some breakfast grab n go bags and walking distance from lots of food options while our car was fixed.
440edena, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Comfort and convenience are our top priorities, and we are thrilled to hear of our success in this ambition. We look forward to seeing you and your family again here at the Best Western Inn of Payson!
I would highly recommend staying at this hotel. The pools and rooms were kept very clean. In fact, this is the cleanest hotel I have stayed at in a long time. My family and I felt very safe. We met the hotel owner and he was very welcoming. Would definitely stay there again.
katierT4592OT, Thank you so much for your kind comments and review regarding your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.
Very friendly staff. The lady checking us in was very informative and personable! Had a few minor issues while there. Heater in the pool was down, was a bummer but not a deal breaker. Our room key was acting up the second day, took a couple of trips to the office but it was corrected. Mainly just wish they had a few more breakfast options. I know with Covid everything is changing but 1 mini muffin a day is not breakfast to me.
kmathis123, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I do apologize for the lack of family dining opportunities, but we're very pleased to hear your positive feedback regarding our hospitality and accommodations . We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
Although the receptionist made every effort to be helpful, the check-in time was over 30 minutes and we needed to be up very early the next morning. When we arrived at our room, the clean hardwood floor was absolutely bare and cold - the room was very cold (improved once we turned on the heater) - the kingsize bed was comfortable but also cold (better once the receptionist brought us two blankets - and the receptionist assured us we could pick up our breakfast on our way out... but we only received one instead of two - and had to check out later by phone. The receptionist did mention they had recently switched from Days Inn to Best Western... so, hopefully things will be better in the future!
Flyer731434, Thank you for sharing your perspective of our hotel's accommodations and services! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your feedback for improvement and look forward to impressing you during future stays.
Clean Hotel, comfortable beds, newly remodeled. The staff was friendly. Breakfast was good. I did not use the pool/hot tub, but it looked inviting. There is an exercise room as well. I would stay again.
Hi bbowden1089, Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to the next! Kind regards, General manager of Best Western Inn of Payson
Great stay. They upgraded and remodeled the whole hotel Looks amazing. Rooms are comfortable, clean and inviting. Love the bathroom mirror light. Pillows are amazing. Breakfast could be better. But overall great stay
zam0ra7, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We're glad you had a great time with us and we look forward to serving you again. Kind regards, General manager of Best Western Inn of Payson
Very friendly and accommodating staff!! Beautiful, updated rooms!! Great location!! Within close proximity/walking distance to many restaurants (both fast food and sit down)!! Will definitely be staying here for future hotel needs in Payson!!
568robinv, Happy new year! Thank you very much for choosing Best Western Inn of Payson for your recent visit to the area! It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a comfortable experience. We would certainly love to have the opportunity to host you again in the future! Safe travels! Kind regards, General manager of Best Western Inn of Payson
This is not a fancy hotel nor is it intended to be. The common areas are dated but who cares, it is clean and kept up. Pool and hot tub were clean and well maintained. Room has been updated and bed was comfortable. Best aspect is that front desk attendant, I think Shelley, changed our room upon request. A couple of children were in the room next to us (well behaved but we were worried they would be up later) and we requested a little buffer. Request was taken care of immediately. Would definitely stay again.
ASV01, Happy new year! Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to the next! Kind regards, General manager of Best Western Inn of Payson
Needed a place to spend one night in payson on our way to the valley. This motel met all my criteria; clean, friendly, located centrally with stores and restaurants walking distance, safe, updated, WiFi and breakfast included. And a surprise bonus- huge hd tv with a great selection of channels. Perfect,
Azlzrd, Happy new year ! Your positive review means a lot to us and we thank you for your kind words! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit! Kind regards, General manager of Best Western Inn of Payson
This is the best Best Western hotel we have stayed in. It is comparable to Hampton Inn and even more comfortable compared to some. The hotel was remodeled and powered with solar. The location is just perfect, close to restaurants and shopping center. We stayed 2 nights to enjoy Tonto Natural Bridge and Mogollon Rim. The area surroundings are so beautiful. The Hwy 87 and 260 are beautiful highways. I would recommend stay here. The room we had was large with a king size bed, tv, microwave, fridge, and no carpet (all wood laminated floor). It is very clean and modern. We enjoyed the indoor heated swimming pool and jacuzzi also. We stayed on the 1st floor but there is an elevator to go to higher floor. The staff is so friendly and helpful. The only improvement I can see would be the Breakfast menu. Although there are waffles, cut up fruit would be nice(just like in Hampton) instead of just bananas, apples, and oranges. But it is just a small improvement, I would stay here again. I was wondering why 4-stars? Maybe from the one before it was remodeled.
DebbieKTustin, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Kind regards, General manager of Best Western Inn of Payson
My husband & I stayed in a King size room with TV, fridge and microwave. The room was spacious and the facilities were clean. There was one armchair in the room but it would have been nice to have either two armchairs or a double seater tp avoid one of us having sit on the bed. There is a good variety of breakfast products although not very diabetic friendly, for example there was only sweet butter, no salted butter or low fat spreads. The hot food made up for it though
PumaMorgan, Good day! Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to seeing you and your husband again here at the Best Western Inn of Payson!
Stayed one night while on a 10-day road trip. This is an older hotel but has recently been completely remodeled and now looks like a new modern hotel. I was not happy with our check-in since the clerk to his time before even looking up at us and the entire time we were being registered he yawned out loud which I found very unprofessional. Our room was great ... internet and breakfast were great. All services worked well and other than our check-in experience, the hotel was fine.
Hi 530IngyB, On behalf of my entire team of Best Western Inn of Payson , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to serving you again!
Good enough for a one or two night stay. Decent for this quality of hotel. No HD TV irritating for 2019. Breakfast is not very good. I can't thing of anything else to say that will be a 200 character review.
kennetha34, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am very sorry that our breakfast menu did not meet your standards. We will inform the kitchen staff on this immediately so they can improve the quality of food that we serve. We hope you're looking forward to your next stay as much as we are!
All employees went above and beyond, front desk...gentleman who checked us in at midnight....lady at breakfast....lady who checked us out. I'm telling you, this was a unique experience. At most hotels there is always one or two who stand out, but at this hotel, everyone stood out and made this an enjoyable experience. That is rare.....to have everyone so kind and helpful. We will be back, and you can count on us yelling from rooftops how good this hotel is and everyone we know traveling to Payson, AZ will be told where to stay. Thank you all for such a positive experience. Hotel was super clean.
Your five star review is greatly appreciated kevindjohnson85546. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel room. We take pride on reviews like this as it is a testament of our guest's satisfaction! We sure will strive for the best. Thank you and we hope to see you again.
This location is very clean, looks brand new! Breakfast was very good! The night clerk is truly awesome! The room was very roomy, not small. Wish we had planned on staying more nights. The rate was reasonable. Morning staff was very friendly! Overall this hotel is one of the nicest! Also in middle of town, so easy walk to places.
kathy402, Thank you for your kind comments and 5 star rating kathy402 ! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again! Kind regards, General manager of Best Western Inn of Payson
We usually book with BW and were happy to see they had a place in Payson. It had recently been totally renovated and was wonderful. Spacious and clean rooms, pleasant staff. Breakfast was good as well. For the price we paid, this is a bargain. Will stay here again when we are next in town for sure.
SNG56, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Kind regards, General manager of Best Western Inn of Payson
The hotel was completely gutted and overhauled and it showed. Fabulous hotel and extremely well done. Pool and hot tub were spot on for cleanliness and the right chemicals in the water. The only thing that I'd love to see is people STOP bringing pets into a "pet free" hotel that are clearly NOT service pets at all. Just STOP. A service pet doesn't bark incessantly when you leave them in a room and you don't leave your service pet behind - you need them. Stop being idiots and leave your dog at home like we do.
Brenda H, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We look forward to serving you again! Kind regards, General manager of Best Western Inn of Payson
I really didn't expect much but when we got there. We were pleasant surprised. The service and our room was exceptional. It appeared it was newly renovated and the rooms are very modern. Would recommend staying here and we look forward coming back.
mxsnoop, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit! Kind regards, General manager of Best Western Inn of Payson
We found this Best Western to be more than adequate for our stay. The rooms have been freshly updated with new furniture, bedding and modern bathroom fixtures. It was clean and cand the beds were comfortable. It was cool enough that we could open the window and not have the AC motor going. The breakfast was OK. All the employees were pleasant and helpful. One point off for not having a working ice machine.
Hi arizonaroadie, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We're glad you had a good time with us and we look forward to serving you again. Kind regards, General manager of Best Western Inn of Payson
The location is near several restaurants, the highway and stores. It is newly remodeled in a contemporary style that pleases the eye. The staff was professional. The WiFi is a bit slow but breakfast was DELISH and the indoor pool & weight room were an added bonus!!
Hello Stay700621, Thank you for sharing your rating of our hotel. We are happy to hear that you found our location to be so convenient while staying with us near at the restaurants , stores and that you enjoyed our staffs hospitality that we strive to show to each guest, during every stay. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.
Arrived early so thought we'd check and yes the room was ready, couldn't have been more friendly and informative. Recently updates with lots of new, flooring, furniture, fixtures all looked new. Great location. Glad we selected this BW and like the points. We will stay again when in the area.
Good day Lori R ! Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope to impress you again during your next visit and we thank you for sharing your experience. Kind regards, General manager of Best Western Inn of Payson
Payson's Best Western has been newly remodeled and I found the staff to be very friendly and accommodating for early check-in. My room was very clean and the king bed very comfortable. It's conveniently located to restaurants and shopping. The indoor pool and jacuzzi were super enjoyable. My only complaint would be the very low shower water pressure, otherwise, I enjoyed my stay.
Hello Cynthia G, Thank you for taking the time to let us know how you enjoyed your stay with us! We are happy to hear that you found our location to be so convenient while staying with us near at the restaurants , stores . It is also important to us to hear from you on the issues that you experienced with the shower water pressure, so that they can be quickly addressed. We look forward to serving you again!
We were on an Arizona road trip for my husbands birthday. Along the way we stayed every night at a BW property. This was by far the worst of the properties we stayed at. The property has been recently remodeled however, the elevator is still not working. The desk clerk stated he was waiting on the inspection. I have a very bad knee so cannot do stairs well. The clerk was thoughtful and did give us a first floor room. Although the decor is very modern and appealing we found the bathroom mirror and shower head too high. There wasn't a mirror in the main area so that I could get ready while hubby showered. Hard surfaced flooring is throughout the entire room. Although I am sure it's easier to care for we are not fans as if you get up in the night that cold floor will wake you up! We did notice that the stairways up to the 2nd floor did not have any hand railings. My husband had been in the construction industry when he worked. He was curious how the place received an occupancy permit without a railing? After check in we left for the evening. Upon our return we could not find a parking spot as it's a very small lot. After driving around several times we finally found one. It is obvious though that there is not a spot for each room. Breakfast is included with your room, which is another reason we chose BW for our trip. It saves time to be able to grab a quick bite before getting back on the road. We went to eat an hour before the end time. There was no breakfast meat of any kind. The strawberry waffle topping had only traces left and breakfast danish was non existent unless bran muffins count. Our biggest complaint however deals with an issue we had at check in. After running our credit card the desk clerk kept the card and was writing something down. My husband asked what he was doing. He stated he was writing down our card information in case it didn't go through the machine. What? This is unacceptable....why on earth would he do this and if this is common practice what happens to these pieces of paper with peoples cards numbers on? Are they properly shredded? No we will not return here ever.
mrswolfpaw, I want to apologize for the elevator issues and to assure you that this inconvenience has been addressed thanks to your feedback. Also, we are sorry for the disappointing service you received from our staff at that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We thank you for bringing these matters to our attention with constructive criticism and we hope you'll return someday to enjoy a five star experience.
We were very happy with our stay. This hotel has recently been refurbished and the rooms are clean and bright. The bed is comfy and it's a convenient location. The staff at check in were very nice, friendly and helpful. I would not hesitate to book a room here again.
jvondross, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are all looking forward to your next visit and hope it will be just as enjoyable.
The hotel was Under construction and we were told that they would still be normal services like breakfast and everything would be fine there was no breakfest, the staff was rude, the construction workers told me to get out of their way, and there was CONSTRUCTION debris everywhere the Room that was supposedly finished look like a 5th grade classroom came in to do the work, glue on the floor, paint where it should not be and missing where it should, no towel bars had to get out of shower and reach under cabinet to get a towel, it was a bad night, the out side door hit the wall on our head board so all night we where getting woke up, and then the constitution worker started making a lot of noise about 6 a.m.
TheronC11, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I am so sorry for the inconveniences that you experienced due to the ongoing construction process going on in our hotel. Also, we are sorry for the disappointing service you received from our staff at that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We hope you'll return to see how much we've grown through renovation and through addressing valuable feedback like yours.
This very old property is being partially renovated. The entire 2nd floor is closed but the rooms directly below them are being rented out. We were woken up at 7 am. The owners and construction person were present when we checked out. I mentioned the noise and the fact that the workers were directly above our room. I stated that there was surely a way to coordinate the construction and room rentals to limit the impact on guests. I was met with blank stares all around. The room rates are not discounted despite the construction and imposition to guests nor do the owners seem to care. I recommend staying anywhere but this property.
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry for the inconveniences that you experienced due to the ongoing construction and renovation process going on in our hotel. Your words mean a lot to us and will help us to recognize our weaknesses during the renovation process. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
Owner has worst customer service I have ever experienced - he made a mistake and cancelled the wrong night of my reservation while the town was booked solid leaving us with no room for the night - do not stay here if you can help it
Passenger37072337050, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues right away. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We know we can do better and will use your feedback to ensure that no guest has this experience in the future.
This was by far the nicest Days Inn I have stayed at. The rooms were clean and everything seemed to be new. Great location for our trip, as it was in the center of everything. I would highly recommend this property.
Thank you Trip62488614622, your review is very impressive to us. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Your recommendation to other traveler is truly appreciated and we can't wait to see you again!
Large, clean, quiet rooms everytime. Always excellent, experienced, friendly, helpful service staff. I have stayed in all of the hotels in Payson over the years and this one is the best without a doubt.
Your five star review is greatly appreciated Safari54240800408. We thank you for your comments regarding the cleanliness of our hotel and positive reviews regarding staff hospitality. On behalf of our entire staff, we appreciate your stay and we look forward to seeing you again when your travels bring you back to Payson City! Kind regards.
Nous vous répondons sous 48H
Discutez par Messenger 
Echangez sur WhatsApp 
Discutez avec l'assistant vocal 
Nous écrire par message 
En direct par le chat 
Par WhatsApp
