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Codes Avantages

Best Western Plus Gran Hotel Morelia, Morelia

4.5/5  - basé sur 339 notations.
Av. Ventura Puente esq. Av Carmelinas Col. Felix Ireta, 58070, Morelia, Mexico - Voir l'itinéraire

Le Best Western Plus Gran Hotel Morelia, est le plus grand et le meilleur hôtel de Michoacan. Il est situé près du centre de congrès, au cœur du quartier commerçant de Morelia, à seulement cinq minutes du centre-ville. Il dispose de 250 chambres, dont 15 suites junior, trois suites principales et deux suites présidentielles, toutes entièrement équipées avec air conditionné, accès à Internet sans fil et téléphone à accès direct avec messagerie vocale. Profitez d'une piscine extérieure entourée de beaux jardins, deux courts de tennis professionnels et six salles multifonction pouvant accueillir de 50 à 1 000 personnes. Passez un excellent séjour !

Best Western Plus

Gran Hotel Morelia

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Court de tennis
    Court de tennis
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 275 voyageurs
Note attribuée
Excellent
213
Très bon
46
Moyen
9
Médiocre
3
Horrible
4
CONSULTEZ LES AVIS POUR
En couple En couple
21
En famille En famille
119
Escapade entre amis Escapade entre amis
36
Professionnel Professionnel
81
Voyage solo Voyage solo
2
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Great place!!!"

5
23/06/2018

It's my first time staying at this hotel. overall it is great. the staff is helpful and very friendly the rooms are very clean and the restrooms are fully stocked with toiletries i also enjoy the FREE wifi and the FREE valet parking. 5 stars!

"Good place to stay***"

4
12/06/2018

I stayed in this hotel with my wife for a week and I enjoyed the service, the food, and its location in Morelia. It is a convention center with expansive grounds for a hotel near the central part of the city. I found it to be primarily Mexican in nature and not made to cater to American or European tourists, which is a good thing. ***My only distraction from my visit was the initial administration of our stay as our initial check in was held up because the attending manager wanted us to pay the commission rate they had paid Hotel.com for us to be there. This nonsense was followed by a demand for more money to be paid to the hotel because the Peso had devalued from 15 to 20 per $1 USA paid as we paid for the whole thing upfront a month before our arrival. The icing on the cake for our initial check in problem was the room we were offered was in terrible condition: old, smelling like smoke, and supposedly renovated. We politely declined to accept their offer as we had paid in advance for an upgraded room. I was fortunate that my wife was an experienced attorney in Morelia, MX, so the level of nonsense we initially met with was dispatched quickly. No commission rate, no peso upgrade, and we got a very nice room on a high floor. After that was over, we had a very nice stay. I was very happy with a fabulous breakfast service in the main floor of the hotel as well as the polite bar service next to it. I would stay at the same location again and look forward to the skyline views at night from where we stayed.

"Awesome Service"

5
09/06/2018

We had such a great experience! Clean rooms service was awesome. Their breakfast was authentic Michoacán's dishes. Best part it close to the strip, the historical buildings and the shopping. We will be doing this again soon

Jahayra D, Dirección General at Best Western Plus Gran Hotel Morelia, responded to this review
Dear Guest, receive greetings Thanks for your comments, for us is very important know that your stay was excelent. We are looking forward to your visit in this your home, Best Western Plus

"One day getaway..."

4
15/03/2018

We found a really good deal at BWP Gran Hotel Morelia and loved having chosen it. It has very high rates and everything. My daughter specially enjoyed the pool which I also had to jump in to accompany her... even though the water was icy cold. The place is nice, clean and organized... and it's location ensures a lot of silence which was what I was looking for. Beds and perfect and so is the service and I would give it 5 stars if it weren't for two small details. The sink top in the bathroom was broken and the bathtub was draining the water even with the plug in. I also didn't enjoy the restaurant food which was expensive and not really good. Breakfast was perfect though with lots of options to chose from and cooks to prepare omelette and juices the way you want. I recommend it.

Jahayra D, Dirección General at Best Western Plus Gran Hotel Morelia, responded to this review
Dear Guest, thanks for your comments, it is very important to know that you enjoy your stay at the hotel. We hope in your next visit we can exceed your expectations, we hope in this your home, Best Western Plus Gran Hotel Morelia.

"Fantastic short stay! Will come again!"

5
05/02/2018

Such a great deal! The rooms and amenities were excellent very clean and up to my standards... and in a prime location as well in Morelia. It felt so safe to have guarded hotel parking. I really liked the pool, as this is necessary to have during my stay. The check in and check out was very convenient and quick so I'm happy for that! Thank you and will return again!

Jahayra D, Dirección General at Best Western Plus Gran Hotel Morelia, responded to this review
Dear Guest, receive greetings Thanks for your comments, for us is very important know that your stay was excelent. We are looking forward to your visit in this your home, Best Western Plus

"Thank you"

4
05/11/2017

Enjoyed my stay and hope to return again. I would like to stay longer next time and visit the city of Morelia. The music was very good and I enjoyed the entertainment very much. Thank you again and very much enjoyed the stay.

David C, Gerente at Best Western Plus Gran Hotel Morelia, responded to this review
Dear Guest, thank you for your comments, it's very important to know that you enjoy your stay at the hotel. We look forward to your next visit to Best Western Plus Gran Hotel Morelia. Best Regards

"Very nice location "

4
10/07/2017

Hotel location is very nice for shopping plaza see zoo, historic downtown is not far from this place. Hotel restaurant is nice and very nice service but when we came to hotel no one is attending and no security? When we come back 2am just go in. Room is nice.

David C, General Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Dear guest, thank you for your comments, we will immediately attend to the security of the hotel at dawn. We look forward to your next visit to Morelia at this Best Western Gran Hotel Morelia. Best regards David Corzo Operations Manager

"Excellent experience!"

4
09/07/2017

We planned a trip and family reunion in Morelia, Mexico, and after some reaserch, we decided to stay at the Best Western and have the event there. That turned out to be a great decision. The hotel is very well located, at walking distance to a small shopping plaza and supermarket. Going to the historic beautiful downtown area was an easy drive too. The hotel has been renovated and the rooms were comfortable and well maintained. For our event, our coordinator, Lupita Pineda was extraordinary and we had a terrific time. The food, the personnel and the service were excellent and our event was a great success! We plan to stay in the Best Western again, the next time we go to Morelia.

David C, General Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Dear guest, We give a great satisfaction read your comments, for us the satisfaction of a client is the most important. It drives us to be better every day so that on your next visit we exceed your expectations. Best regards David Corzo Operations Manager

"Great location in town!"

4
20/05/2017

This place is close to everything and have a great service, if you need some nights in Morelia this can be your choice, they have parking area with security in there, the room was very clean and the business center have everything you need to work.

David C, General Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Dear Guest, thanks for your comments, I hope to see you coming soon, best regards David Corzo Manager Operations

"Old with horrible service"

1
17/05/2017

This hotel is a nightmare. The facilities are too old to be considered a nice hotel but the worst part is the service. If you have to stay here please avoid the restaurant. The waiters have the worst attitude in the world. A shame for a beautiful place like Morelia.

David C, General Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Dear Guest, I want to apologize for the bad experience he had while staying at the hotel. I commented that I had a meeting with the staff of waiters to indicate that they offer a quality service, improving their attitude towards the client. I thank you for your comments, best regards. David Corzo Operations Manager

"Dealing with a messy management and old hotel during New Year"

1
06/01/2017

It is a shame to write this review. This hotel was one of the top options in Morelia 15 years ago, but not anymore. Rooms are "renovated" but the rest of the place needs and urgent transformation. Old carpets, bathrooms and furniture characterizes this BW, with only 2 elevators for the whole hotel, which makes it pretty inconvenience for all the guests. Management is a mess. During New Year's Eve the parking lot was full with cars from people having dinner at the hotel, leaving aside the hotel's guests. This is a disrespectful attitude towards customers... one hour waiting time at night with no clear answers from the management in order to park our cars!!! And it seems that the problems regarding the parking lot are recurrent, as we had a similar incident the previous night (without highlight the fact that the best spots in the parking lot were used by employees!!!!). No serious apologies were given to us despite we have booked 3 rooms. Restaurant and all the services are messy too. It seems that the management does not care about the hotel or its clients. Bathrooms are old, with no hot water (warmish at the best). It's a shame Best Western, this hotel is a disaster!!! Not even a 2-star venue!

David C, Manager at Best Western Plus Gran Hotel Morelia, responded to this review
"Dear Guest: We appreciate your comments, help us detect our areas of opportunity; In the first place I want to ask an apology for the events that happened to him during his stay. I had a meeting with the security staff, front desk and valet parking to let them know that our guests should give them alternatives and offer them a solution at the moment. With regard to furniture, we are in the process of improvement and we are changing the carpets, furniture and bathroom accessories. We will pay more attention to these details so that you our guests have a pleasant stay; I invite you to return to your Best Western Plus Morelia Hotel to be aware of the changes made. Thank you Best regards" David Corzo Operantions Manager

"Great price, good service"

5
07/11/2016

I stayed here for a couple of days on a business trip. The hotel is big and has a very good restaurant service. However, the bar service seemed to me very strange since the cocktails were poorly prepared and the waiter was a bit bad-tempered at the moment of taking an order. The room was clean and big, it had two beds, a bathtub and air conditioner. They receive you with chocolate-covered strawberries, I loved it.

Gabriela S, Front Office Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Receive our best regards, we thank you for the time to give us your opinion, which is of paramount importance to us, as it gives us the opportunity to improve, we are concerned to learn that in your last stay was not what was expected and we ask An apology for what happened, we also want to compensate the experience that was taken, and extend an invitation to our hotel, which is your home, to prove that it will always be a pleasure to serve you and improve your experience. Let me also share with you that the hotel is in a stage of general remodeling of all its rooms so that you can offer that comfort during your stays. Have a great day. I reiterate to your orders in the telephone 443 3 22 8000 Gabriela Serna S Division Manager

"Reasonable prices but poor customer service."

2
26/07/2016

I booked this hotel based upon a reasonable price and the option to have a kingsize bed. Upon arrival we were given a room with 2 standard doubles. I phoned reception to let them know that I have specifically booked a kingsize bed as my wife and myself were travelling with a baby. I was told initially that the hotel did not have kingsize beds (several different rooms with kingsize beds are advertised on their website) and that what we had been given was, according to the hotel an 'extra large' bed and that the problem was that the definitions of 'extra large' differs between Booking.com and the hotel itself. I was disappointed with their attempt to fob me off so easily and to not try and give us what we had paid for so asked to speak with the manager. Apparently I had been talking to the manager (Gabriela Serna) and there was to be no room change or any attempt by the hotel to provide us with what we had been paid for. Shortly afterwards we were called and informed that the hotel did have rooms with king size beds and that we would be moved to a 'junior suite'. We eventually got what we had paid for but I was left disappointed by the managers attempt to brush us off as an inconvenience and her lack of will to provide a paying guest with what they had booked. The hotel was very noisy too due to live music in the lobby bar until 11pm. The only positive I can think of was that the room was clean and there was a car park.

Gabriela S, Front Office Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Dear Guest: Receive our best regards , first of all let me thank the time to give us your opinion, to know that in his last stay did not meet your expectations concerns us and we offer you a apology for the inconvenience presented at his last stay , we would like to reverse this opinion and that would give us a new opportunity to improve your experience and your next trip to Morelia is very different . Let me also share with the hotel is in a stage of general refurbishment of all rooms and offer you the comfort during their stay . Have a great day. I reiterate his orders on the phone 443 22 March 8000 Gabriela Serna S Rooms Division Manage

"Good Choice"

4
21/07/2016

The hotel has a great location. Old building but very well maintained. Prices are very accesible. Rooms are wide, spacious and clean. Comfortable bed and no noise heard at all. Staff is friendly and well trianed.

Gabriela S, Front Office Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Estimado Sr. Damián: Reciba nuestros mejores saludos, queremos agradecemos a usted el tiempo para brindarnos su opinión, nos complace saber que en su última estancia cumplimos con sus expectativas, y nos gustaría invitarlo nuevamente con nosotros en su siguiente viaje a Morelia, queremos mejorar su experiencia en cada estancia, y mostrarle que seguimos mejorando día con día y tenerlo que huésped frecuente será un honor. Permítame además compartirle que el hotel se encuentra en una etapa de remodelación general de todas sus habitaciones y así poder ofrecer ese confort durante sus estancias. Que tenga un excelente día. Me reitero a sus órdenes en el teléfono 443 3 22 8000 Gabriela Serna S Gerente de División Cuartos

"Good location, fair price"

3
21/03/2016

Not being right in downtown was a plus for us. It's near by though, about 2 miles out, in a quiet neighborhood, surrounded by a public park, next to a shopping mall and close to the observatory, to the water aqueduct and other attractions. Specially helpful is that it offers a parking lot. Of course, if the car stays parked, taxis are available and going downtown is only 2-3 dollars. The hotel rooms are ok, clean and comfortable. The hallways need a little more light and cleanliness; it's not that the rugs are filthy but they are a bit old and could use some maintenance. The restaurant breakfast buffet was good, plentiful and tasty, both with American style and Mexican typical dishes. The gym, hmmm... it's average but it "worked out" for me. The price per night was alright.

Gabriela S, Front Office Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Dear Mr. Receive pleasant greetings, thank you the time to give us your opinion, which is our main concern and so we can continuously improve in order to offer the best service for you in a future stay and our other guests. We appreciate your excellent comments, allow me to share the hotel is in a stage of general refurbishment of all rooms and so be able to offer that comfort during their stay. Have a great day. I reiterate his orders on the phone 443 22 March 8000 Gabriela Serna S Fourth Division Manager

"Comfortable hotel with excellent service"

4
21/12/2015

This hotel is about 2 miles from the center of town, just off of the beltway. It a good position if you have a car and plan to drive around as it easy to park and to hit the road. It is a 10-20 years old modern structure in reasonably good shape. The rooms are large, quite and comfortable. The staff is uniformly helpful and eager to please.

Gabriela S, General Manager at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Dear Guest: Receive pleasant greetings, thank you the time to give us your opinion, which is our main concern so we can continuously improve in order to offer the best service for you in a future stay and our other guests. We appreciate your excellent comments, allow me to share the hotel is in a stage of general refurbishment of all rooms and offer you the comfort during their stay. Have a great day. I reiterate his orders on the phone 443 22 March 8000 Gabriela Serna S Rooms Division Manager

"Comfortable stay"

3
29/10/2015

Stayed at the hotel for 3 days of meetings. Convenience was great. Breakfast options nice. Room was big and functional. It could take a bit of an update, but overall the quality was great, particularly for the price paid. ... careful though to ask for a room with no connecting door, as you hear everything from the room next door.

Gabriela S, General Manager at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Estimado Huésped: Reciba gratos saludos, agradecemos a usted el tiempo para brindarnos su opinión, la cual es de nuestro interés principal y así poder mejorar continuamente para poder ofrecer el mejor servicio para usted en una futura estancia y para nuestros demás huéspedes. Agradecemos sus excelentes comentarios, permítame compartirle que el hotel se encuentra en una etapa de remodelación general de todas sus habitaciones y así poder ofrecer ese confort durante sus estancias. Que tenga un excelente día. Me reitero a sus órdenes en el teléfono 443 3 22 8000 Gabriela Serna S Gerente de División Cuartos

"I felt going back to the 80s in this hotel"

2
28/09/2015

The hotel is in dire need of a remodeling. Everything feels old, the walls, the stained thin carpets, the furniture, TVs without HD, the basic food choices, decor in general. Newer hotels do not charge for internet wifi either, this is as basic as having a shower or a comfortable bed these days. Luckily the staff does go beyond their duties in terms of kindness, promptness and service quality. I have been in other cities in Mexico and found other Hotel chains that are more up to date and modern. If I were to go back to Morelia I would not stay here.

Jose Luis V, Gerente at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Estimado Juan Manuel C, Le agradecemos infinitamente compartir con nosotros sus comentarios en relación a su reciente visita en nuestro BEST WESTERN PLUS GRAN HOTEL MORELIA, para nosotros representa una oportunidad excelente de lograr ser cada día mejores en las prácticas exitosas en cada una de nuestras áreas, en breve iniciaremos con la remodelación de habitaciones que estamos seguros que encantará el nuevo concepto de las mismas con las características de modernidad y confort. En espera de verle nuevamente en casa y disfrutar de los cambios antes descritos reciba un cordial saludo. José Luis Villaseñor Gerente de Operaciones

"Very Good hotel at Morelia"

4
27/05/2015

We stay there every month , since we love Morelia city, the rooms are very well conditioned, restaurant is excelent, the bar is a very good area and the drinks are cool, the price for night is very reasonable. Best option if you visit Morelia Mexico.

Jose Luis V, Gerente at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Estimado Gilberto, Agradezco infinitamente sus comentarios sobre su reciente estancia en nuestro BEST WESTERN PLUS GRAN HOTEL MORELIA, eso nos motiva mucho a continuar haciendo nuestro mejor esfuerzo en el camino a la excelencia para beneplácito de ustedes que son nuestra razón de ser. Saludos cordiales.

"Beautiful Grounds and Building"

5
26/03/2015

The best variety of food I've seen at the restaurant. Food was very good and server attention superb. Garden was beautiful and relaxing during the day. Since this is a convention center hotel, it was very busy and noisy in the lobby but rooms were reasonably quiet. Rooms were confortable but bathroom fixtures barely worked.

Jose Luis V, Gerente at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Estimado Sr. Salvador H, Gracias por compartir con nosotros los comentarios de su experiencia en nuestro BEST WESTERN PLUS GRAN HOTEL MORELIA. Los tomaremos en cuenta para mejorar de forma importante nuestro servicio e instalaciones. Me pongo a sus apreciables ordenes para futuras estancias y será un placer atenderle personalmente. José Luis Villaseñor Gerente de Operaciones

"Dissapointing stay"

3
13/03/2015

When I booked the hotel I realize it had change chain, My expectations were to find a whole renewed hotel but it was not the case. It is just the same hotel facilities but just with a different name. So, my experience was the same as in the past . I had a couple of experiences, one good and the other bad. Good one: We left a charger in the room and called to ask for it and it was there so we recovered it. The bad side, is that we left the car at the Valet Parking and a pair of sunglasses were missing after we asked for the car. It is unfortunate but we will not stay in this hotel again.

Jose Luis V, Gerente at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Estimada Señorita Gabye 65. Lamentamos enormemente no haber cumplido sus expectativas respecto a su experiencia en nuestro BEST WESTERN PLUS GRAN HOTEL MORELIA. Así mismo agradecemos infinitamente compartir el detalle de sus inconformidades con nosotros pues es gracias a ello que tenemos la oportunidad y el interés de mejorar sustancialmente cada día en nuestros procesos de servicio. Adicional quiero compartir con usted en beneplácito que en el segundo semestre de 2015 continuaremos con la remodelación de 50 habitaciones más con una renovación total y la sustitución de la alfombra por piso laminado el cual le da un toque de modernidad y confort a nuestras habitaciones, sin dejar de mencionar que con anterioridad hicimos una inversión importante en las mismas al equiparlas con equipo y accesorios de uso personal y de entretenimiento. Nada nos complacería más que tener la oportunidad de volverle a atender en el futuro y que personalmente pueda constatar de estos proyectos que le darán un valor agregado a nuestra propiedad y puedan ustedes tener una estancia más placentera. Si hay algo que pueda hacer para hacer esto posible no dude en contactarnos al tel. (443)322 8000 Cordialmente José Luis Villaseñor Gerente de Operaciones.

"Comfortable and friendly."

4
16/08/2014

A nice hotel, not too fancy and a bit dated, but very clean. The staff was very friendly and helpful. The restaurant was reasonably priced and the food was good. Very nice breakfast buffet. I would stay there again for sure. Good location as well, you can walk to shop and eat. A lovely green space outside with a nice pool.

Jose Luis V, Director General at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (443) 322 8000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, José Luis Villaseñor Gerente de Operaciones BEST WESTERN PLUS Gran Hotel Morelia