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SureStay Plus Hotel by Best Western Lubbock Medical Center, Lubbock

3.0/5  - basé sur 575 notations.
3901 19th Street, 79410-1002, Lubbock, United States - Voir l'itinéraire
SureStay Plus Hotel by Best Western Lubbock Medical Center - Façade SureStay Plus Hotel by Best Western Lubbock Medical Center est idéalement situé dans le centre de Lubbock. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Vous vous sentirez comme chez vous au Surestay Plus Hotel by Best Western Lubbock Medical Center, près de l’université Texas Tech. De tous les hôtels de Lubbock, le nôtre est bien situé, à quelques minutes de l’université Texas Tech et à seulement 10 minutes en voiture de l'aéroport international Lubbock Preston Smith (LBB).

SureStay Plus

Hotel by Best Western Lubbock Medical Center

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 575 voyageurs
Note attribuée
Excellent
70
Très bon
117
Moyen
149
Médiocre
134
Horrible
105
CONSULTEZ LES AVIS POUR
En couple En couple
63
En famille En famille
312
Escapade entre amis Escapade entre amis
21
Professionnel Professionnel
127
Voyage solo Voyage solo
39
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"terrible"

1
06/11/2018

At the end of our stay I went to check out and asked for a bill and the woman at the desk said they dont provide that so I went outside called Best Western and they were very surprised. Thay called the hotel and told them they had to give me a reciept which I then found out was incorrect, took almost an hour to resolve with multiple calls to Best Western, still not sure it is totally resolved, they told me it would take 3 to 5 days. We will see

"So close to campus!"

5
14/10/2018

This hotel is a new found treasure! Just around the corner from Texas Tech and perfect for parents who want to visit their student or go to the game. The best thing for us was how big the TV's are in the rooms. Perfect to watch football highlights or games!

"Texas Tech Family Weekend"

4
14/10/2018

Everyone is friendly. Beds were comfortable.Room was clean. Good breakfast. Easy access to everything. No information in the room on what channel on the TV is what network. Only concern, it happened to be the same room we stayed in 2 weeks earlier - crushed lamp shade and cracked tissue box we had reported had not been changed.

"Close to Texas Tec and great bar, the Recovery Room"

5
14/10/2018

Close to Texas Tech and great bar called the Recovery Room. I sound definitely recommend this hotel. Even if you cannot book a room here, make your way over to check out Recovery Lubbock. They have amazing musicians play every Thursday and Friday and great drink specials.

"Run Away! Don't Stay Here!"

1
12/10/2018

This is the worst hotel I've ever stayed at. It used to be nice when it was the Baymont. Things have changed. The hotel was dirty and the halls smelled like a filthy bathroom. There was mold on the walls of the shower. You can see it in their pictures on their website! The housekeeper let herself into my room while I was asleep at 8:30 a.m., despite the Do Not Disturb sign being out. Took a while to get her to leave! At 11:00 a.m., a male housekeeper banged on my door and told me it was checkout time and I needed to leave. I had requested, and been given approval for, a late check out for noon! Do Not Disturb sign still on the door. The absolute worst part of my stay was the desk workers. Upon checkout, Gigi charged my debit card TWICE for the total amount of my stay. She insisted that she didn't, though it was clearly noted on my receipt. She then said she would credit me, but also said she was confused and mistook their internal office number as a credit card number! I had to catch a plane and she said she would call and email me a confirmation receipt when she figured it out. She did neither. As expected, I received a double charge on my debit card and had to go to my bank for help as Gigi had no idea what to do. My bank refunded one of the charges and I thought I was done with them....until 2 weeks later. I received yet another charge for my stay on a different credit card! I called hotel had the unfortunate luck of getting Cynthia on the phone. She was extremely rude and told me I was clearly mistaken, didn't know what I was talking about, etc...while I was looking at my bank transactions on my computer. After getting nowhere with her, I asked her for the name of her manager. She kept saying that the manager wasn't there. That's not what I was asking. I needed a name. She finally said her manager was Gigi; the same person who started this whole mess! I gave up and, again, contacted my bank to disputed the double charge...again. Do yourself a favor. Avoid this "hotel" at all costs!

"BED BUGS"

1
08/10/2018

Both nights I stayed, I woke up with bites on my arms, neck, head and back from bed bugs. The manager denied it even after I showed them the bites on my person. They still charged me full price. No respect for the customer.

"Horrible Customer Service"

1
30/07/2018

Booked reservation online and also spoke to representative. I was secure and paying for the overnight stay for my son who was having surgery (in the military). I was assured my credit card would be accepted and utilized during check in / out. However, the staff refused to use it and required my son to pay out of pocket for the stay. NEVER will I use this facility again.

"Bad smell, not very clean"

2
25/07/2018

Room floor was very dirty, bathroom tub and mirror was dirty, fitted sheet on backwards, the smell in the hotel was not a great one, my room was by an exit door and the door would slam shut everytime someone went out.

"Great location and facility for price!"

4
14/07/2018

This hotel is across the street from Texas Tech and near Covenant Hospital, and less than a 15-min drive from the airport. This location offers a free breakfast (cereals, waffles, biscuits/gravy, assorted juices), on-site laundry services and two swimming pools (ADA accessible). The rooms are non-smoking, spacious, clean and offer excellent A/C. The bed was hard and the shower pressure was a little light, but other than that, it was a nice stay. Super quiet!! I never heard anyone else on my floor.

"Baymount"

3
02/07/2018

The hotel front lobby staff for excellent awesome job guys! Housekeeping was horrible the room was never swept the trash was not empty the bathroom was not clean we didn't have enough toilet paper horrible!!!

"Drunken patrons"

1
28/06/2018

After check in we noticed many individuals in the parking area and realized they were all there drinking and causing havoc. We didn't realize there is a bar in this hotel. Second bed smelled of feet and had stains. Do waste your money!