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Best Western Plus Service Inn & Suites

209 41st Street South, Lethbridge, T1J 1Z3 Canada
Contacter l’hôtel
Contacter l’hôtel
Contacter l’hôtel
TEL : (403) 329-6844
4.5 / 5
1023 Avis Tripadvisor

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Les points forts de l'hôtel

Activités

Piscine
Jacuzzi

Services hôtel

Personnel multilingue
Blanchisserie
Piscine intérieure
Air conditionné dans l'hôtel
Wifi gratuite
Parking gratuit
Petit déjeuner gratuit
Centre de fitness
Ascenseur
Réception 24h/24
Equipement Business Plus

Services chambre

Sèche-cheveux
Réfrigérateurs
Micro-ondes
Fer et planche à repasser
Cafetière
Les points forts

Activités

Piscine
Jacuzzi

Services hôtel

Personnel multilingue
Blanchisserie
Piscine intérieure
Air conditionné dans l'hôtel
Wifi gratuite
Parking gratuit
Petit déjeuner gratuit
Centre de fitness
Ascenseur
Réception 24h/24
Equipement Business Plus

Services chambre

Sèche-cheveux
Réfrigérateurs
Micro-ondes
Fer et planche à repasser
Cafetière

Description

Les hôtels de Lethbridge offrent un accès facile à quelques-unes des destinations les plus splendides d'Alberta, et notre personnel serviable connaît bien la région et se fera un plaisir de vous conseiller.Au Best Western Plus Service Inn & Suites, les clients bénéficient du meilleur en matière d'hébergement et d'équipements de qualité supérieure. Les hôtels de Lethbridge sont à proximité de nombreuses attractions d'Alberta.Profitez de la piscine intérieure et du toboggan aquatique, parfaits pour se rafraîchir, en particulier pour les familles en voyage. Un petit déjeuner chaud gratuit vous attend chaque matin, avec des spécialités locales ainsi que vos plats continentaux préférés (les plats proposés peuvent contenir des fruits à coque). Le programme Best Western Rewards® est un avantage supplémentaire pour les clients fidèles, et dans ce nouvel hôtel offrant un accès facile à l'autoroute, les nouveaux clients Best Western comprendront rapidement pourquoi tant de voyageurs du monde entier sont également nos clients réguliers.Le pont High Level Bridge est une attraction à ne pas manquer, tandis que le musée Galt vous offre une dose de culture. Au jardin japonais Nikka Yuko, les voyageurs peuvent profiter d'une promenade romantique et détendue. Découvrez les nombreux sites du patrimoine mondial de l'UNESCO à proximité, tels que le Head-Smashed -In Buffalo Jump ou le parc national de Waterton Lakes. Envie de travailler votre swing ? Le club de golf Paradise Canyon se trouve à quelques minutes seulement.Avec la station de recherche locale de Lethbridge et les bureaux du gouvernement provincial et fédéral à proximité, de nombreux voyageurs d'affaires sont des clients réguliers de cet hôtel de Lethbridge. L'université de Lethbridge et le Lethbridge College sont également à proximité. Les professeurs, étudiants, membres du personnel et leurs familles comptent sur cet hôtel pour les accueillir pour un semestre complet ou lors d'un événement spécial comme une remise des diplômes. Notre personnel amical et un biscuit et de l'eau dans la chambre à votre arrivée, sont quelques-uns des détails qui rendent cet établissement si spécial.Réservez une chambre au Best Western Plus Service Inn & Suites et découvrez ce que l'un des tout derniers hôtels a à offrir !

Activités

Avis clients

4.5
Basé sur l'avis de 1023 voyageurs
Excellent
721
Très bon
207
Moyen
41
Médiocre
25
Horrible
29
Propreté
Emplacement
Chambres
Service
Literie
Qualité/prix
"Do not book here if you are going as a team"
Manny G, 26 Novembre 2024

If you are going there as a team for any tournaments, I highly encourage you to NOT BOOK HERE. They charge people for noise with no warnings, follow your kids around like creeps and then if you go to ask for clarification for the miscellaneous charges to your room, they dismiss you like you don't exist. The customer service is by far the worst I've seen. Tried to resolve my concern with emails and phone calls but they did not reply. I will never recommend this place to anyone, especially to any teams going out to Lethbridge. This is my attempt to save someone else from going through this type of pathetic experience with this hotel.

"The better choice"
586donaldd, 20 Octobre 2024

very comfortable hotel. Like it a lot. had to stay a night at another hotel, at a higher price and not nearly as nice. No vacancies in the city due to conventions and tournaments. Only beef: cannot pay cash without paying in advance and charged large additional fee. credit card companies dictate hotel policy?

"Best Western has the best breakfast!"
Jason M, 30 Septembre 2024

The room was nice and the television was easy to operate. The breakfast (included) was one of the better breakfasts I have had in a hotel. Pool was nice too! Staff were knowledgeable and helpful. I will use this location again. The only thing I did not like was having to eradicate the flies from my room. Must be the time of year where flies are looking to get in from the cold.

"Great place to stay."
berniej931, 13 Septembre 2024

Hotel staff is excellent. Very friendly and efficient. Rooms are clean, bed is comfortable, there's lots of parking, there's an excellent selection for breakfast and it's conveniently located with excellent restaurants nearby. A good steak next door is great.

"Amazing staff. Phenomenal experience."
Nelltopia R, 14 Août 2024

I stayed here for 5 nights a week starting June 2nd and ending August 14. I have to say, the people behind the counter here are absolutely phenomenal. Everyone always had time to chat with me and make me feel welcome. David - You run an amazing hotel. The love and care I feel from your staff is obviously cultivated by an amazing leader. Thank you, and great job! Vanessa - Your smile was always a bright point in my day. You are warm and happy and I appreciate you. Thank you. Shweta - You recognized and greeted my family when they dropped me off here. You made my children feel very good every time they saw you. Thank you. Enny - Girl. What can I even say? We bonded on a deep level and I know you are going to do absolutely amazing at everything you put your mind to. We had some great laughs. Thank you. Debbie - You laugh at all my terrible jokes. You listened to me rant when I had my terrible day. You helped me out and made me feel better in a dark moment. Thank you. Joan - Your cheery good morning and bright smile really was the way to start my day. You're amazing. Thank you. Harry - You always made sure my luggage was taken care of on those Fridays when i had to store it with you folks. You are always so happy to help. Thank you. The housekeeping staff is fantastic at their jobs. It's a very clean hotel. The maintenance staff is also great. One of the gentlemen actually saved my life from a very small, very harmless spider that was hanging out in my room. I cannot remember your name, sir, but thank you so much for that. The breakfast staff is very efficient and great at keeping the breakfast bar stocked. If I could rate this hotel at higher than 5 stars, I would. I certainly wish everyone here well, and I would recommend this hotel to anyone passing through Lethbridge. Thank you, everyone who works here. I will miss seeing all of you! -Jannell

"Family Road Trip"
Sam M, 17 Juillet 2024

Family road trip worked great with this location and access that was right off the main road. Good clean rooms, friendly staff, excellent breakfast, good quality facility.

"Best Hotel I Have Stayed at in a Long Time"
Kim L, 15 Juillet 2024

Best hotel I have stayed at in a long time. Clean, clean, clean. Great full breakfast with real dishes and cutlery. Very attentive, happy staff. Nice ambiance. Excellent parking. The air conditioning was set perfectly, not overwhelming.

"Well designed for a great stay"
AlbertaTraveller56, 01 Juillet 2024

Everything was designed to be easy to find and use. The thermostat worked - you can change it to heat or cool. The coffee maker just outside the bathroom was easy to figure out. All lamps have an electric outlet at the base - perfect for charging phones at night. More outlets and USB ports were at the desk. Having the extra living space between the door and the bedroom area made it seem much bigger - less like a standard hotel room. Even the bathroom door was well thought-out; unlike some places where the door needs to be closed or it blocks access to the tub/shower, the door here opened outward. Great for a single traveler. The staff were friendly and helpful, but not obtrusive. I was only there for two nights so declined maid service and got some coffee from the front desk for the second morning. The gym was basic but the equipment worked. I didn't use the pool which is at one end of the hotel so it's not disruptive to other guests. Breakfast was the standard buffet - enough to get you going for the day.

"Best Western plus Lethbridge"
billgdb, 23 Juin 2024

Always try to stay at best western. Getting a little sloppy with maintenance. TV did not work. Only hot water in coffee machine in lobby. Grab handle loose on wall in bath tub.serious over pricing of conference delegates pre booking. Had to get management involved as counter staff had no clue about request and pricing.

"Great hotel. Clean with helpful staff, good services and spacious room"
Nick T, 18 Juin 2024

Very spacious and well maintained clean room and hotel overall. Ample breakfast and great service at front desk and breakfast. Served hot and fresh with lots of choices. Good location with many amenities and shopping nearby. Asked for a second fridge and it was delivered before we finished checking in. Amazing

"Renovations needed"
154914Charlie, 06 Juin 2024

This hotel needs a renovation. Many newer hotels are within two minutes. It is very noisy as there is little soundproofing from the hallways. The furniture is extremely old and worn. This hotel requires a make-over with so many options close by.

"5-Star Service!"
DeannaYYC, 31 Mai 2024

The service at this Best Western rivals any 5-Star hotel I've ever stayed. Everyone is pleasant and helpful and their free breakfast far exceeded my expectations. Great value!

"Great Hotel to stay in Lethbridge"
grupoarkitectura, 30 Mai 2024

I have been staying in this hotel every time I have to travel for work to Lethbridge and I always enjoy it. The personnel is kind and efficient. They also like to show appreciation to their frequent customers which is always nice.

"Great Hotel"
Dan P, 14 Mai 2024

Everything you would expect from a best western hotel. Bed was comfortable, breakfast was good with a good variety of offerings

"Excellent"
dlachance2024, 08 Mai 2024

Best service possible really can't add any more. If we asked for something they where right there to help out. Staff was very courteous. Diffidently go again.

"Yes"
Nicole Z, 23 Avril 2024

This is the best service, room, rate that we have experienced all year. Friendly staff, close to food choices for door dash, etc. Great for pets. Perfect for travel.

"I think it needs renovation like Medicine Hat BW"
g0kceakin, 20 Avril 2024

It is nice hotel, Staff are helpful and friendly. Brekfast was good. But some how it needs renovation. It is abit old dated.

"Very friendly, helpful staff!"
397emily, 01 Avril 2024

Great, free breakfast! A large variety of hot and cold foods to pick from. All of the staff were genuinely friendly and welcoming at this location! They even called me the day before check in to confirm the reservation.

"Clean with amazing staff"
ShelleyLynnA, 04 Mars 2024

We were travelling for my brother, he has terminal cancer and the staff at the hotel made everything a bit easier. The dog run they have at the back of the hotel was amazing for my little fur child! Thank you

"PHENOMENAL CUSTOMER SERVICE"
Clay W, 13 Février 2024

This is the best place to stay in Alberta. Vanessa at the front did everything meticulously to check me in recognizing my Diamond status. The hotel is immaculate with all the amazing amenities. Breakfast is delicious with many options. A restaurant next door has absolutely delicious food and Maggie was completely top notch with service. Curtis was very friendly and so generous with corporate night which included some appetizers and drinks. This is above and beyond all the hotels I stay in. Bruce takes great pride in this hotel and his energy is clearly reflected in all the staff I have encountered. Truly an absolute pleasure staying here in Lethbridge. Thank-you!!!

"Accounting FUBAR"
glenp2014, 01 Février 2024

Need to do something about there accounting practices, 1200 dollars in pending charges for a 200 dollar room, These extra charges were not mentioned during check in, their excuses are just plain idiotic, this is money against your credit card that is not accessible until they clear it off from their end. It is now 6 days later and 200 is still pending requiring yet another phone call. There are plenty of other hotels right in this area a person should consider first, this should be a hotel of last resort.

"Excellent stay!"
Freedom05286100484, 30 Janvier 2024

I recently stayed at the BW for business and was very impressed by the property, and the excellent service I received. David at the front desk in particular was extremely helpful and cheerful, going above and beyond to find me a room when they were nearly sold out. I forgot a few items when I checked out and he ensured the tracked them down and set them aside for me. The room itself was very spacious, clean and comfortable. The breakfast was a nice touch and was quite ample for being complimentary. I wouldn't hesitate to stay here again!

"Southern Alberta Beauty"
BevO49, 24 Janvier 2024

I have stayed at the Best Western Plus Service Inn and Suites every time I travel to Lethbridge for work. The restaurant is great really good food. The rooms are clean and spacious, exercise room is decent size and the staff are always really cheerful and helpful. Pure Casino is within walking distance. A great hotel and reasonably priced.

"Ask before you book if spots teams staying"
Lisa W, 07 Janvier 2024

Booked in for last night. Front desk was awesome upon check in. Room was good other than there were hairs on bed sheets and in bath tub. Then the 2 hockey teams pulled in. Holy hell. We were on the first floor and from the time they arrived doors slamming past 10 pm like crazy and parents having 15 min bs session in the hall ways and kids running wild. Done idiot set off his vehicle horn 4 times in the evening. I'm not sure if it's a common thing for parents to book into a hotel for a spot and turn the kids loose. My husband called it an absolute zoo. Called the front desk and complained as she said others had. Her snippy reply was.. they will stop in 15 mins. This was at 8 pm and at 10 it was still alive and booming. I considered moving across the road to the holiday inn. You would assume after 10 pm that 12 year old kids should be in bed. We got up at 6 am to do another 13 hour day of driving and made sure we returned a loud thank you to all the hockey families upon our departure short of knocking on all their doors.

"Newer and Clean Hotel"
yackulichome, 02 Janvier 2024

Hotel is Newer and very clean. Had all the amenities in good working order and a very decent breakfast for in Canada, The pool was good for the kids and the gym was decent for a hotel gym. The lobby is very welcoming and the staff want to help you out in any way possible.

"Very pleased"
376lindan, 01 Octobre 2023

This place is a very comfortable place to stay. Parking was ample. Bed was comfy. We took a room with a sofa so we didn't have to sit on the bed. Very reasonably priced. Close to lots of shopping. Would stay here again

"Nice little hotel"
dlowrie2011, 28 Septembre 2023

This BW is economical and the rooms are spacious. We travel with our pets and they are very accommodating with pet friendly rooms. At our recent stay the room was fresh for a “pet room”, very clean. The breakfast is decent, something for everyone.

"Fantastic Stay and Great rooms and Friendly Staff"
Linda_Mack7, 26 Septembre 2023

The service was fantastic and staff, friendly and helpful. Hot Breakfast buffet with lots of options, a specialty coffee machine in the hotel lobby. Room was spotless and there is a great pool and water slide. Restaurant right next door as well was also very convenient.

"Top Rated Hotel"
fooded, 16 Septembre 2023

I recently had a group staying at the Best Western Plus in Lethbridge, Alberta. It far exceeded all expectations. Pool area was superior, according to some in the group who used it. Beds were said to be the best the group had slept on since the trip began on Aug. 31. Breakfast was served with real plates, etc.

"Wedding Visit."
Jane A, 11 Août 2023

Stayed at this hotel for a family wedding. Staff were excellent - friendly and helpful. They are also hard working - the hotel was packed because of our wedding guests and baseball teams so all the staff were run off their feet. Rooms are clean - bed is comfortable and the breakfast was great, Great little coffee/latte machine right by the elevator - nice touch! Didn't use the pool og gym because they were packed with kids but they looked excellent. Highly recommend!

"Great stay at the Best Western."
fred24, 09 Août 2023

We used the Best Western for our son's grooms room the night before his wedding. The staff at the hotel were amazing and did everything to make the stay perfect. They worked very hard to get him checked in early even though they were working at full capacity. The breakfast offered was a great feature for the guys the morning of the wedding as well. Finally the Best Western worked with us to do a wedding block for guests that went off without a hitch.

"Excellent"
imilburn, 08 Août 2023

Love this hotel. Front desk staff are welcoming, friendly & helpful. Rooms, common areas, pool & workout room are always clean. Breakfast is good & has good variety of choice. Coffee is excellent. This hotel is always my first choice when stay in Lethbridge.

"Great Hotel!"
Sherry H, 06 Août 2023

Hotel is great location on the outskirts of city, friendly staff, food was good and variety is great! Large rooms, comfortable rooms. Building a restaurant next to them not sure if it is theres. Always stay here when visiting this city!!

"Good Hotel"
Bertram S, 03 Août 2023

The hotel was very nice. The rooms were clean and cofortable. The breakfast was the standard hotel fare. The service was good; the staff was friendly. It's just what you would expect from a good hotel.

"Pleasant and comfortable stay"
56wesr, 26 Juillet 2023

The hotel is clean and well maintained. Staff members are friendly and courteous. The use of real cutlery, chinaware and glass tumblers provide an upscale touch to the breakfast experience, unlike most hotels which utilize plastic, styrofoam and/or wooden disposable items.

"Vacation stay"
donnaroach, 25 Juillet 2023

Never can wrong with staying at a Best Western. There are different levels of hotel and I find that no matter which one they are consistent in their customer service. Amenities are an added value and I appreciate when you are able to do laundry onsite

"Business Trip"
uttamgawas, 18 Juillet 2023

Harshal Patel ,Curtis ,Housekeeping staff( Unsure of her name), Front Desk Staff very good people and very friendly to interact with. Special thanks to Front office Team for giving us early check in. Much appreacited.

"A very average stay"
Christian H, 10 Juillet 2023

This hotel is nestled amongst many others all competing for the same dollars. Amenities nearby are good, from shops of all sorts to a casino if that's what appeals. This hotel was very average with an above average BW breakfast. Noisy halls with doors that bang constantly and mattresses/pillows that do not support an ideal sleep, especially under noisy conditions. The room also did not have blackout curtains that completely blocked the light, so sleep is "light".

"Beautiful spot top notch staff."
chriskonkle, 03 Juillet 2023

Went to Lethbridge for work and this was a perfect choice. I will be staying here again when I come back to finish the job. The staff were extremely friendly and helpful, food was great, internet was fast and the room suited my needs perfectly for work.

"Good hotel/good location."
loveUllapool, 29 Juin 2023

Great staff on check in. Very helpful and gave a great recommendation for dinner. Rooms immaculate and comfortable. There were a lot of kids staying with their parents for a lacrosse tournament. There was the usual shouting, banging, running around the corridors. However it did stop around 1030pm. Breakfast was good, but there was an extremely angry and unfriendly woman working there! It was obvious she was busy, but she snapped at anyone who asked her a question, was rushing about and avoiding eye contact with anyone who might need her assistance! Someone from reception appeared to help her, and she was by contrast, extremely pleasant and helpful.

"Clean and basic."
Marlene L, 28 Juin 2023

We stayed overnite here. Rhe room we had was clean, badic, and one of the smallest we had on our months travels. Staff were great, breakfast hours were until 9am, which we thought was a bit early as most other hotels were until 10.

"Fantastic Stay At BW Plus Service Inn & Suites"
G2856HAjeffe, 09 Février 2023

Was there watching my nephew play hockey. Hotel was fantastic. The check in with Vanessa was fantastic and she even thanked me for being a BW reward guy with a couple of waters. Room was immaculate, clean and super cozy with a separate sitting area with a couch and chair to where the bed was. And a big TV on each side. The pool was a little tight for such a large group but everyone had fun. It looked like the pool floor had recently been redone and looked amazing. Couple of rough spots but overall looked like new. Some parents and kids were running around and slipped and fell and then complained about it being slippery…duh. It's a wet floor and you were running around. What'd y'a think was gonna happen??? Seriously. Breakfast was amazing and the tall, blond girl was awesome. Lots to choose from and kept everything full and hot. Can't wait to go back again for Provincials in March. I'm expecting it to be just as great the second team. Keep up the great work everyone. I would recommend this hotel over the Hampton any day!!! Side note. They're also building a restaurant on site which should be amazing come summertime. Maybe a golf trip and hang out on the patio after.

"1 night stay"
Anthony T, 09 Février 2023

Very good stay at this hotel. Even though there was numerous teams staying there, it seemed quiet and there was plenty of food and space at Breakfast. The rooms are spacious and well appointed with comfortable beds.

"Pool floor is dangerous"
Krista M, 06 Février 2023

We had 6 adults sitting in a room eating supper together and just talking and at 6:41pm there was a knock at the door and we were told we had a noise complaint. Again at 641pm.... why are we getting a noise complaint when quiet time is 10pm and it was just 6 people having a conversation, maybe the hotel should of told the complaining quest that quiet time was 10pm not 641pm and left us alone. I feel like your staff could use some training on dealing with how to handle rooms with noise complaints. The pool floor needs another layer of epoxy with more sand in it. There were numerous kids and adults that either slipped and fell or almost fell. Many kids that did fall ended up with drawing blood because the little black and white pieces on the floor where sharp and sticking up about the epoxy layer. My son got his knee cut open by getting out of the side of the pool when he put his knee on the floor. This is a massive safety issue and you need to get this fixed asap. It also was crazy that the door to the pool and gym needed to be propped open my a big yellow floor is wet sign that kept falling on peoples feet.

"Excellent place to stay!"
berniej931, 01 Février 2023

The hotel and the staff are excellent. Really enjoyed customer appreciation night last night and they treated us to a hockey game at the ENMAX Centre tonight. Got to watch the Lethbridge Hurricanes play the Moose Jaw Warriors. Everyone from the cleaning staff to the front desk staff to the breakfast attendant, to the GM are a class act. Excellent coffee and excellent breakfast. Don't hesitate if you're looking for a great place to stay in Lethbridge.

"The BEST hotel by far!"
April N, 01 Février 2023

Enjoyable stay, amazing rooms, friendly staff. Corporate appreciation night was fantastic! Was offered complimentary Hurricane tickets! Wowsers! I love this hotel! Why would anyone want to stay at the Hampton Inn!

"A Great Hotel!"
wkpeters, 31 Janvier 2023

- The hotel in Lethbridge, Alberta is located on a main highway and was easy to find. - When the hot tub was out of order in 2020, the General Manager invited us to return with a discounted rate and comp upgrade. Due to COVID-19, we didn't get there until about three years later and, amazingly, the offer was still honored! - The service we experienced was superb! Bruce Primeau (G. M.) was very visible and interested in what the staff members and guests were saying. - A welcoming, courteous fellow serving us at the desk provided a great idea for dinner including directions and a map. - We really enjoyed the breakfast and were pleased to use "real" (not disposable) dishes and cutlery! There were so many options available - hot and cold. The lady in charge was friendly and accommodating. - All of our e-mails received prompt replies. - The rooms were spacious and clean. - We would definitely recommend this hotel!

"Great place to stay"
bdharry3, 27 Décembre 2022

Great place to stay . Room was very clean and in great shape. Staff was very friendly and helpful. Breakfast was good with lots of choices . Hotel is easy to get to with lots of amenities close by including a casino across the street.

"Great stay for hockey trip"
Adventure34275018647, 19 Décembre 2022

This hotel was very accommodating for our hockey team. Everyone checked in according to plan and were given late check out because of the time of our game. They were good to deal with the beginning to end

"Best Western Plus Lethbridge"
embrodeur213, 05 Décembre 2022

Very average hotel. I found it more on the expensive side given the amenities.. It came with a full breakfast which my family and I found to be sadly pretty gross. My kids were super excited about their fancy pancake machine and the waffles and both of them could bare to eat it past one bite.. I tried the eggs, sausage, and bagel.. bagel was good the rest not so much.. It did have a small gym and pool with waterside and tiny hot tub the kids enjoyed that part.. It was just a very very average hotel to me .. They did allow pets and you pay a 50.00 fee per pet.. they also put a hold on your credit card for 250 which they never mentioned until checking in.. that was new for me.. Overall I found it to be more expensive then quite a few hotels in lethbridge with less to offer.. Staff was friendly it was clean.. but I likely won't stay there again

"Great hotel"
85damend, 01 Décembre 2022

I'm a corporate guest and stay here often, I just want to say Bruce and his team always do a great job to accommodate the needs of others. Special mention for housekeeping and Joan on nights. You'll are priceless, thanks!!!!

"Great hotel"
rysag2022, 28 Novembre 2022

I stay at this hotel whenever I come to Lethbridge for work, it never lets me down. During the last stay there was free pizza, beer and wine for hotel guests. I've even stayed here for personal trips.

"Best Western for a Reason"
tinalY9971XO, 26 Novembre 2022

I really enjoyed my stay at this hotel. It is within walking distance to various food establishments, the breakfast was amazing, the staff outstanding, and the room clean! I would encourage anyone thinking about booking a hotel room to really consider the Best Western Plus in Lethbridge! Whether staying for business or pleasure, this is a great hotel. It certainly is the best!

"Very Accommodating"
CarieJ333, 21 Novembre 2022

The hotel was perfect for our ringette team. We were able to use a gathering room for team meals, playing games, watching videos of that day's games and for socializing. Having the pool and waterslide was a bonus.

"Bw stay"
sordahlgreg, 20 Novembre 2022

The hotel was busy looked like sports teams there a lot traffic good down hallways and in lobby area, but at 10 pm it seemed to be very quiet so there were no issues so lots of respect for teams and hotel staff for settling things down at 10

"Comfy Rooms"
Wyldkat66, 17 Novembre 2022

Booked for a one night stay while travelling through the area, on arrival we were checked in immediatly and amenities were pointed out to us. Rooms were recently updated and clean, comfy bed and pillows. Pool/hot tub area was clean and the waterslide seemed to be a hit with the kids that were there. Breakfast sellection was good and plentifull.

"Another great stay"
Global17974889903, 11 Novembre 2022

Had a unexpected stay over and stayed here again. Great front desk service and room was very nice. No issues this stay and ill be staying there again forsure. Great location for date night with the wife.

"Shawn and Coreen Visit"
Bcapius, 10 Novembre 2022

Great breakfast in fact one of the best free breakfasts I have had!!! Greta prices, cleanest rooms I have ever stayed in!! Staff went above and beyond whenever I needed anything! One of the best hotels I have ever stayed at!

"Road Trip to Texas."
Couts, 08 Octobre 2022

We stayed at a few Best Westerns on our road trip, this was one of the best! Friendly people, clean rooms, comfortable beds, great breakfast. I would recommend this hotel for anyone for a good nights rest.

"Good value"
rduet1970, 29 Septembre 2022

Clean, spacious, and well lit room that had plenty of eating choices nearby. Good breakfast selections with plenty of seating available. The room had two chairs and a table so we could comfortably complete our nightly crossword puzzle. We were traveling for seven weeks, and less than half the hotels had an area to do that.

"What makes it ‘Plus'?"
TK_was_here, 26 Septembre 2022

Average hotel. Friendly helpful staff. Small lobby which became an obstacle to get around. Parking is good but why not have two entrances? No usb charging ports in the rooms. Breakfast was nothing much.

"Poor booking and lack of pool availability"
have_Lab_will_travel, 19 Septembre 2022

Upon arrival we were not told of the three teams that booked. We were unable to use the pool at all in the evening as it was booked and then when it wasn't the pool was a mess. The hotel was loud and I wouldn't recommend staying with young children during hockey or volleyball season.

"Gluten-free breakfast options and friendly staff"
kellyfam722, 05 Septembre 2022

Gluten-free breakfast options, clean and comfortable rooms and great for kids. Location is good and priced reasonable. Staff was extra helpful and would definitely be returning. If you are wanting a simple relaxing place to reset with the fam when you are in Lethbridge, then go here.

"Amazing"
skhatib2020, 26 Août 2022

Will stat every time in this hotel, I recommend every one to try it so every things are clean and amazing I hope to get one night free pool super clean reception are so cute when you arrived l, recommended

"Incredible breakfast room staff"
Horsley5, 22 Août 2022

We were there, the Lethbridge Best Western, at a very busy time, attending a soccer tournament, August 11-14, 2022. The breakfast room was very busy. The workers attending the room were efficient, friendly and very hard-working.

"Great stay"
cmorevacays, 20 Août 2022

This hotel is not close to any restaurants but it is easy to access earls, Moxies or Luigis from this location. It is a dog friendly hotel and the rooms are nice and clean. There is a pool with hot tub and a water slide. This hotel is in a safe location as well.

"Don't take the room next to the pool"
Jacob P, 12 Août 2022

Overall this is a nice property and good value for the cost. There is a pool with a water slide that seemed to be quite the hit with the families and alike. That being said; if you are traveling for business and not pleasure with no plans to use the pool. I suggest requesting a room one of the upper floors. I was in the room directly next to the pool and stairs which have door closers on the entry doors. All night long and early in the morning I was constantly woken up by the slamming of these doors. I do believe the pool is 24 hrs... Other than that and a slightly lower water pressure in the showers than I'd prefer it was ok.

"Best Western Stay Lethbridge"
Karen H, 09 Août 2022

We enjoyed our recent stay in Lethbridge. The rooms were clean, beds were firm and comfortable. Everything seemed well maintained. We were a bit concerned when we discovered there were some kids sports teams staying there that it would be noisy but they had signs up on each floor with the hotel policy for noise etc and we never did hear any noise. We'd definitely stay again

"No waffles"
Mobile62693824716, 06 Août 2022

Clean hotel. Breakfast didn't meet expectations. No do-it-yourself waffle station. Everything at breakfast was pre packaged etc. The breakfast area was clean and very well attended however. Beds were comfortable. Not much around for dining options.

"Excellent hotel"
hildakrahn, 05 Août 2022

We had a wonderful stay. The staff was super friendly. We didn't know we needed to book the pool so when we went downstairs to use the pool it was all booked up, so they were very nice and extended the pool time so we could enjoy the pool

"Great hotel experience!"
Kris P, 29 Juillet 2022

This was a great hotel. Clean, and comfortable rooms. But the highlight of our stay was the staff at the hotel. Cheerful and helpful, they made our stay at this hotel exceptional! I would definitely recommend!

"Nice, hot breakfast!"
Chrissy216, 27 Juillet 2022

Smooth check in and check out process, clean rooms, excellent hot breakfast with specific gluten free options! Check out is 11 with minimal option for late check out, I asked but if there are many people checking out the same day they won't offer late check out. We were there for my son's wedding, so there were a lot of guests all checking out the same day therefore no late check out. Also, housekeeping is only offered after 3rd day of stay

"Friendly and Appreciative"
Win0155, 12 Juillet 2022

I am giving this location 4 stars only because I used their WIFI and nothing else. I had a 9lb dog which cost $20 for the night. The room was perfect in size, very clean and comfortable. The front desk was friendly and acknowledged my elite status. I recommend this hotel and will stay again in the near future.

"Great stay"
michaelschendel12, 03 Juillet 2022

Rooms were good Breakfast service was great short staffed but they did a fantastic job Front desk was great too other than the night shift lady at the front desk was too be desired could learn how to be more friendly

"Enjoyable stay"
Libbie2013, 03 Juillet 2022

Being part of BW Rewards is so worth it. Our stay was complimentary because I redeemed some reward points. The hotel was wonderful. Clean, quiet and posted expectations for teams behaviour. The included breakfast had several options that were fresh and hot or you could chose continental style. Cereals, yogurt, fruit cups for the kids along with an automated pancake maker

"Clean hotel, great pool and hot tub"
Melanie217, 30 Juin 2022

Bed was not typical BW comfort, that was disappointing. However breakfast was good, strong internet, clean rooms and pool/hot tub were very nice. Staff at front desk very friendly and willing to help. It was a nice 2 day stay,

"Nice stay in Drumheller"
schmenge1, 30 Juin 2022

Great helpful staff in all areas of the hotel. Decent breakfast. Basic:eggs waffles toast bagels cereal Clean rooms and lobby and breakfast area. Pool was nice and very well used. Close to all amenities

"Large, clean room, but a poor breakfast and not all staff as friendly as could be"
BenLar137, 29 Juin 2022

Overall we liked our large clean room BUT we did have a few minor issues. The BW reservation system allows for guest requests, but this Best Western seems to ignore them even though we are Diamond members. We found the food quality at breakfast poor, with dry scrambled eggs and rock hard hash browns. When we said good morning to the attendant, she ignored us. The check in/out staff were friendly, and otherwise helpful.

"Sport event."
ALEXEI M, 27 Juin 2022

I know this place for long time. Every time they do something extra for visitors. I did not expect much this time since it was just a sleepover after my daughter skating competition, but I still got something. I got a room upgrade for free. My family was impressed.

"great perks!"
tsthomson242, 22 Juin 2022

tons of extra perks would stay again for sure. friendly staff, super clean. good breakfast with real dishes- not plastic adding to the landfill!! bed was comfy. close to lots of stores etc no complaints at all.

"Honestly, one of the best hotels I have stayed at!"
ThisIsOwl128, 13 Juin 2022

I have been to many hotels due to work and conferences over the years, some of them quite fancy and some of them practically motels. If I am being honest, I did not have high expectations of the Best Western in Lethbridge, however I was surprisingly wrong. Had a great experience from the moment I checked in. The front desk staff were so pleasant and I had a great time talking to them, especially since I have previous hotel front-desk experience, so we had just had to swap some stories :). Unfortunately, I did not catch names (checked in on Saturday, June 11th in the afternoon). Check in was fast (would have taken no time at all if I myself just would shut up during the process!) My boss booked me a standard king room. When I got to the room, I was pretty surprised on the size of it! The king room I had when you first walk in you are greeted with a little "living room" with a couch, chair, coffee table, desk and tv. Was quite cozy. In the back of the room, is the "bedroom" portion with a very comfortable king bed and another television and a nice big window that brings in lots of light. The televisions have Telus Optik TV and a remote that actually functions! My first day I missed the complimentary breakfast (had to be at work for 6:30am, and on the weekends, breakfast doesn't start until 6:30) but the second day I made it and it was great. Hashbrowns, scrambled eggs, lots of bacon, and pancakes as well as cereal and yogurt and all that. The attendant in the breakfast room was wonderful and put up with my stupid questions as I could hardly function in the morning (like asking for the syrup which was right in front of me...) Overall the stay was great and I strongly suggest this hotel! Every single staff member I interacted with was amazing, from the front desk, the breakfast attendant, and the housekeepers!

"Trip for our granddaughter's university grad"
Larry G, 04 Juin 2022

My wife and I stayed at this hotel for two nights as we had travelled for a family graduation and we both were very satisfied with our accommodations. My last visit at this property was for business and at that time totally satisfied thus the reason we elected to stay at this property this time. The location of this property serves well for coming in from out of town. The staff are very pleasant and totally serve their clients and the breakfast selections are quite good.

"Great hotel run by Great People"
evanfly123, 26 Mai 2022

Not often do I write reviews, so this is a testament to this hotel. lol Been staying here for years, and it always feels like someone is there waiting for me to arrive. Like going home. Joan at the front desk is a gem, as well as the manager Bruce! The other night he randomly upgraded me to the Jaccuzi suit. I didn't use the jaccuzzi, but... it goes to show these people care a lot about their customers. Also the breakfast is much better than any other hotel, and it shows because it gets full every morning. Lastly, they have yet to miss giving me a wakeup call. Some hotels forget, this place is on point every time. :)

"Staff"
robbwelburn, 12 Mai 2022

The most competent and happy staff I have met for a long time. Our first visit to Lethbridge was enhaned by the staff of the Hotel. I am a handicapped senior and nothing was too much trouble for them.

"If you want a good hotel experience in Lloydminster the Best Western is the place"
tommU3808FT, 05 Mai 2022

The staff and amenities are great. I have stayed hear many times and I can't say enough good about it. The rooms are excellent and the breakfast is one of the best I've had. While I was there they were upgrading the internet for better quality and higher speed.

"Great stay!!"
dirven2022, 05 Mai 2022

Excellent service, nice clean room, great breakfast!! Facilities were in great condition, staff is very friendly and helpful! Overall it was an excellent stay with great value!! Highly recommend staying here!! Will be back!!

"I was very satisfied and pleased "
jmcordes, 04 Mai 2022

Staff is very professional and helpful. Accomdations are clean and pleasant It's quiet at night. however I find writing this review very tedious and annoying because it demands a certain number of words !

"Great location and stay"
kkwamequ, 29 Avril 2022

I have stayed at this location for the past 2 years. Easy access to hiway. Staff have always treated me well and made sure to accommodate any details. They actually make " next time notes ". Never had issues with room cleanliness.

"Great place "
Matt20222, 28 Avril 2022

Nice place, very friendly staff. Close to necessary amenities. Tuesday was free customer appreciation dinner, always nice to save some money. I was very pleased with my stay, looking forward to returning.

"Great stay and appreciate the staff for their friendliness."
ceciliablackwater, 21 Avril 2022

Staff were very accommodating and friendly right from when we checked in to checkout. Rooms were clean and our stay was comfortable. Our children enjoyed the experience and wanted to stay another night.

"Best place to stay in Lethbridge "
beauregard2022, 21 Avril 2022

Full breakfast and nice clean modern rooms with good internet There is lots of choice for hotels in Lethbridge and I choose to stay at the Best Western plus Inn and Suites every time. Its always a good idea to book ahead because this hotel is commonly booked up.

"Not worth the price and no sleep"
pkazz, 11 Avril 2022

We choose this hotel for a Provincial lifeguard competition (not the host hotel) but I have enjoyed most Best western stays! The front desk and ladies in the breakfast were very friendly. Check in was quick as I preregistration…I choose the executive one bedroom and did ask for quiet location (if possible) I received second floor (aweful) I realized very quickly that there were other sport teams booked as well. The children were running up/down hallways banging on doors..it was loud n aweful! When I went into the lobby on several occasions…lots of swearing and angry parents and unfortunately teams blaming other teams for pooping in the pool. Staff were trying to keep things organized but many adults were not friendly at all towards them or the hotel policies. There were many signs welcoming teams and stating policy of quiet times! The first night was little to no sleep..thankfully my daughter sleeps well! Breakfast was good and I enjoyed the pancake machine! Great coffee too! We did have problem with AC not working and was to be addressed when we were gone for the day…upon return it was still not working..maintenance came n checked it out and front desk offered to move us to top floor. When I was dealing with all of this children were running in/out elevators and hitting all floor buttons..then grabbing the fake flowers n throwing them outside each elevator! It was so loud and NO parents around! I couldn't pack my stuff fast enough to get off that floor..we almost checked out due to all the disrespectly parents and unattended children running around, cups and bottles everywhere (poor staff) tried to clean it up. Once we moved to top floor with working AC..it was a great room and we finally could sleep I do commend the staff as they were treated very aweful and had dealt with some very unruly teams! I'm not sure I'll stay again at this location (not worth the price) for next years event as I feel the teams book these 2 (BW and Holiday) and run back n forth!

"Best Sleep I have ever had!"
Bonnie P, 09 Avril 2022

We stayed over on a business trip and it happened to be while a huge team was staying at this hotel too. My partner and I were very worried we wouldn't be able to get a good sleep but the beds were so comfortable and the rooms so cozy. We did overhear a little conflict between the team coordinators and the staff, but I just have to mention how amazing the staff of this BW handled that uncomfortable situation in the face of other guests. All in all, we had a fabulous stay… amazing service and amazing rooms.

"Let's talk about the sports team."
Zachhobden, 08 Avril 2022

I stayed here at the same time as a sports team. They were rude, abrasive, and borderline abusive to the staff. The staff handled it with a phenomenal amount of grace and composure. They should be commended. Some of the things I heard from this team's organizers was absolutely shocking. My condolences to the staff for having to deal with such a difficult group.

"Great hotel and staff"
springergirl79, 06 Avril 2022

We always make Best Western Plus our first choice when needing a hotel in Lethbridge, the hotel is always clean and the staff are amazing. As many have experienced, on this stay there was a sports team booked into the hotel and we expected the usual of excited young athletes having to be reminded by parents and coaches of their behavior, never before have I experienced grown adults encouraging their kids to be as loud and disruptive as possible. The disrespect shown to other guest and the hotel staff was a level I have never seen. I would again like to give my heartfelt thanks to all the staff and management for how they handled this situation enabling the "non team" guests to enjoy their stay. As a guest I fully understand that there are a lot of people when a team is booked into a hotel but that does not mean they have the run of the place. I will continue to use this hotel as I will not let the behavior I witnessed to mar the outstanding hotel and its professional and welcoming staff.

"BEST WESTERN PLUS LETHBRIDGE AB"
jfan2022, 24 Mars 2022

Very accessible location; easy access to all highways in the area, very friendly staff; top notch service very dependable, available business centre, water slide; lots of parking, hightly recmmend for both business and leisure

"Fantastic customer service"
scotthutten, 17 Mars 2022

Great customer service. Super breakfast and clean rooms. Every staff member was positive and help you out with a smile on there face. Great place to call home when you are away. Looking forward to stay there again

"Fantastic Hotel in Lethbridge!"
Seaside51121371389, 12 Mars 2022

This best western is a newer hotel. Very clean, nicely decorated. Great breakfast. Nice staff. Right across from a nice, new restaurant/pub called Coolie Brewery. Overall a great place to stay! The pool was very refreshing.

"Best in the West"
al0l18, 07 Mars 2022

I had a very enjoyable stay at Best Western. I travelled alone to get to an expo in a new place (never before been to Lethbridge) and the staff and was made to feel welcome. - Good room. Well prepped and cleaned. - Polite and Professional Staff - Good Breakfast - Good WIFI (worked seamlessly and never cut out, speed was also decent)

"Hotel review"
Dream187099, 15 Février 2022

Hotel staff were very friendly and extremely helpful when I had issues with the computer there allowed me to borrow their own computer, where I was able to meet a business deadline. Room was very clean and no issues with check out. I would definitely stay there again!

"Friendly Staff and Exceptional Customer Service "
Melanie K, 04 Février 2022

What a great experience. The staff was friendly. They went over and above to make our experience exceptional. We didn't know that we had to book" pool time". They made sure that our kids enjoyed the pool and slides. I would definitely stay at this hotel again.

"Great Room Designs"
nimro2009, 16 Janvier 2022

Very nicely built rooms. The king rooms have a nice fire place that did the job in -30 winter. Close enough to restaurants that they can deliver. Area is good for those who come with their cars, as there are no restaurants in the immediate vicinity.

"Our stay in Lethbridge"
rmherman, 22 Décembre 2021

Best western plus in Lethbridge was awesome, the staff was friendly and quick when we checked, I called down to get some advice on where to order pizza, they gave us a suggestion and it was amazing. The continental breakfast was great and so was the lady who served it. Would stay again for sure!

"What makes it a PLUS?"
Cruiser609262, 19 Décembre 2021

Surprised that the PLUS is not a step up from the norm. This is a bit dated, although clean and nice, we expected it to be a higher standard. We used our certificates for part of the price which reduced our price, making it a good value.

"Not clean"
jist42021, 16 Décembre 2021

There was hair in the bathtub in the first room we were put, the second room had urine on the toilet seat and a beer box in the cupboard. Was told there was new staff that's why the rooms weren't cleaned up to standard

"Comfortable Escape!"
ctsehn, 06 Décembre 2021

Great cozy "clean" room. Awesome breakfast with friendly staff. Really what everybody wants in a hotel stay. Pool, water slide, and hot tub on the smaller side but at least everything is clean and well maintained. Definitely can't go wrong staying here!

"Great stay - staff were amazing"
Chris L, 23 Novembre 2021

The check in was flawless, particularly like how they screened for your covid info upon check in so breakfast you simply showed your room card. When i arrived in the room, the Front Desk Manager called to see if it was satisfactory ( and I'm nothing special but that was a nice touch. Room was great and the breakfast and staff member running it was equally wonderful. No hesitation recommending this hotel. BW Western Canada could learn from it.

"Great place to stay"
Alan4tr, 22 Novembre 2021

The hotel is in a good location with friendly staff at front desk and during breakfast. Comfortable room in quiet part of hotel with a tasty breakfast in the morning which made for a good start to my day. The TV package had many channels to choose from so I could relax in the evening.

"Excellent Choice"
Ray O, 08 Octobre 2021

I have stayed in this facility twice and I can't say enough good about it. Friendly and helpful front desk, clean spacious rooms, fine breakfast service, etc. I plan on staying there again on my next trip north.

"Excellent People, wonderful accommodations."
123GBD123, 20 Septembre 2021

Traveling during the lifting of Covid 19 restrictions was a bit daunting, however, there was a need to get away and relax. The Lethbridge Best Western Plus is the place to go. Terrific staff in all areas of the hotel, pool by appointment and we could not have asked for a better stay or better service. We were very pleased.

"Uncomfortable stay"
James B, 06 Septembre 2021

Noisey heatng/cooling system rattled all night All 3 staff in meal serving area not following COVID protocol re: masks Informed front-end staff of issues at checkout; although they were apologetic, all the answers were 'we'll fix this for next time' - didn't help us in the least so that answer was of no use

"Quite good"
springbanktraveller, 31 Août 2021

Only room available as visiting baseball teams were in town. The room was a king size so it was roomy and enjoyable. Although breakfast was available the teams were allocated times at 7 or 8 am and it would be served rather than have the usual buffet. We wished to leave fairly early so did have breakfast at the hotel and ate elsewhere.

"Great stay & slide"
sherry775, 24 Août 2021

Great stay one of the best hotels I've stayed at. Friendly, knowledgeable staff got us checked in and out efficiently and quick. Room was clean and quiet. We had a great rest. Pool was awesome, we watched our granddaughters swim and slide from the relaxing hot tub. They had a blast and even made friends. The breakfast was delicious with great choice and service. The value made it affordable snd we definitely will stay longer next time and explore more of Lethbridge. Thanks again!!

"Wonderful stay"
mjpalmer2018, 24 Août 2021

We had a wonderful stay at this great hotel. The staff were extremely accommodating and friendly. The breakfast was hot and a great selection. Our younger family members loved the pool and waterslide. We will definitely stay again.

"Friendly Staff"
LB1982, 14 Août 2021

We stayed here for a night and the staff was wonderful. All of them were friendly and the weekend breakfast staff were amazing as they dished up and served breakfasts. Our room was a two queen bed and as expected. I liked that the hotel called me to confirm details a few days prior to our arrival and that you can book pool time during the pandemic.

"Great stay.. Very accommodating staff !!!!! CLEAN"
kochmarcel24, 03 Août 2021

The front staff was fantastic. Very accommodating. Very well kept hotel. Rooms were so clean, it made you feel safe . We came from another hotel, due to the waterpark being closed. And even though the Best Western pool times were filled up, the front staff were able to get us in at a neighbouring hotel. Thanks !

"No air conditioning and poor service"
Cory B, 26 Juillet 2021

We stayed at this hotel for a baseball weekend and the check in was slow as well the air-conditioning unit did not work well and when it kicked on it rattled the whole window frame it made for a sleepless night. When checking out the lady at the front did not have any interest in helping us with our concern so we just left. I will avoid this hotel next time

"Pet friendly"
himynameisrobert2021, 24 Juillet 2021

First time my dog stayed in a hotel. Staff were incredibly kind. The room was very quiet. Absolutely no complaints from my pet :) They even provided doggy bags and treats. And they have easy access to green space.

"Crappy service"
dueyvan, 22 Juillet 2021

Burnt out light bulbs in bathroom (2/3). Enforcing limits in pool after government limits are done. Refusal of available upgrades which are supposed to happen for diamond rewards members. Rude front desk

"Coming Back After COVID"
Glen G, 22 Juillet 2021

Like many people, we have done no travelling for about 2 years. With the current rate of vaccination, we felt reasonably safe in travelling to Lethbridge and staying at the Best Western Plus. Prior to the Pandemic, we stayed at this hotel on many different occasions. Some things don't change. Our room was immaculately clean, and the service from the front desk was very good. This hotel remains a "welcoming place. I would be remiss in mentioning one significant concern, however. One of the elevators was not in use. Presumably, it needed repairs. Taking an elevator with other visitors is still likely considered to be an "unsafe" activity. Hopefully the elevator will be repaired, soon.

"Excellent hotel and service"
moemudry, 11 Juin 2021

This hotel is very clean and provides exceptional service. Pool and water slide is great for kids. The breakfast has hot and cold options and was great Rooms are very clean and beds are very comfortable

"Our stay"
maxf692019, 10 Juin 2021

We checked in last night, it was quick and smooth. The people behind the desk were very friendly and helpful. This is our second time staying here and I like the fact that it is very clean and the staff are always helpful and friendly

"Excellent stay"
mb123456789012345, 05 Juin 2021

We've stayed at this hotel 4 times since February as we are visiting aging parents in Lethbridge. All 4 times we have had excellent service. They are managing covid rules very well. Still able to provide a great breakfast. We have used the pool when regulations allowed and it is always very clean. Will stay here again for sure. Very friendly front desk staff

"Excellent stay"
liliesandbasil, 09 Mai 2021

Last minute trip led us here so we were so grateful for the warm welcome , warm breakfast , cozy room and time in the pool! Some things have changed since Covid like how breakfast works, food being delivered to hotel ,and not all the little extras in rooms like toiletries and extra towels but they have reorganized to accommodate and things we needed were happily provided up on request. This was Just what our family needed !

"HIGHLY RECOMMEND"
jenayk2021, 05 Mai 2021

I called to book a family swim time for me and my nephews right before the new restrictions came out, Bruce was quick to call and inform me that we can keep our reservation! You call tell that he was working hard to ensure that we could still come! Thank you so much Bruce!

"Not a bad stay"
ShirleyG1045, 04 Mai 2021

The front desk was amazing. The room was comfortable but more attention needed in bathroom there was hair in the tub and candy wrappers between bed and night stand. The bed is amazing. So comfortable.

"Great stay. Very comfortable"
karajoyr, 30 Avril 2021

We had a great stay at the Lethbridge Best Western. They were very accommodating. We had our dog with us and they were very gracious with having him with us. Breakfast was good too. We would stay there again.

"Amazing stay best staff"
Taylor2415, 26 Avril 2021

The front staff were amazing went above and beyond to make us feel welcomed and comfortable. They allowed us to check out a bit later due to some buisness I had to attend to. The rooms were nice good beds were comfy.

"Always an Excellent Experience"
F1907YMandrewp, 26 Avril 2021

From quick check-in to cleanliness to hotel amenities, this hotel never disappoints and is always consistent. Staff are always pleasant and helpful with every request. The hotel is continuous cleaning throughout the common areas providing a safe environment and protection for guests.

"Best Western Plus Service Inn and Suites"
Carol L, 22 Avril 2021

Very Clean, spacious and modernly updated Hotel with lots of great amenities. Comfortable Pillowtop bed. Free Wi-Fi! In room Coffee available. Microwave and Fridge in your room. Awesome Staff caters to your every need. Includes a hot breakfast to start your day! Indoor Pool and Waterslide available by booking time during COVID. Close to many restaurants including Coulee Brewery Tap House across the parking Lot. Highly recommend this amazing property for your Stay!

"Modern and Conveniently Located"
Dale J, 18 Avril 2021

This is a newer Best Western Plus that is well appointed, conveniently located and offers prompt service. We did have an issue with a noisy ventilation fan -- we have informed the hotel and expect that it will be repaired for the next guests.

"Great Staff"
geerdad, 15 Avril 2021

I don't have time to do a proper, full review, but I have to give credit to the incredible staff at this location. From the pre-arrival phone call to the Front Desk to the woman working the breakfast service. They are pleasant professionals who made the experience better than usual, given the current state of COVID restrictions. Thank you. Note: the hot breakfast served was exactly what I needed to start my work day.

"Great customer service "
AngRMx, 26 Mars 2021

Loved our 3 nights stay at this location. We did have a problem with our room being warm. When I called a maintenance person was send immediately, but by the next day our room was even warmer. We mentioned this to the front desk on our way out and was offered another room across the hall. This blew me away as we were only staying one more night. I mentioned it would be a hassle to move and we were given the room anyway just to sleep. We had two rooms!! Unbelievable customer service. I highly recommended staying here.

"Great Stay!"
frances b, 25 Mars 2021

I have been staying at the Best Western Plus for three weeks off and on. In that time I have had wonderful interactions with many of the staff, and have been in three different types of rooms that were all great.

"Fantastic Stay"
spottedbullm, 09 Mars 2021

I truly had a great nights stay! I enjoyed the check in/ check out experience, the staff were kind and patient with any questions I had. The hot breakfast was fresh and tasty. I enjoyed the my stay!!!

"Great Staycation."
Michael W, 23 Février 2021

Went for a staycation with my grandchildren and daughter. Awesome hotel staff friendly and welcoming, all staff went above and beyond. Sanitizing to keep everyone safe. Breakfast was great. A great variety. Having our own pool times was awesome! Kids loved it, want to go again.After past year it was a nice break for all of us. Highly recommend this hotel. Not alot of hotels can brag about great staff, food and cleanliness of a hotel.

""Staycation""
Dream620079, 23 Février 2021

Booked a room as a gift for valentine's day for our kids and grandkids. Something normal for the kids to do over the school break. They had a blast !!!!!! Thank you so much to the staff for making their stay so wonderful. I recommend to all families a "Staycation" is exactly what you need right now. Booking again for the Easter break.

"Post Covid Staycation"
Curtis S, 22 Février 2021

This was our first staycation in well over a year. The covid restrictions and closures have had quite the impact on all of us, but specifically our two children. Seeing the two of them laughing and playing like the world was normal again, was beyond fantastic! The hotel and pool were exactly what we as a family needed. The hotel was spotless, the pool was the perfect temperature, and the water slide was a blast. This is our top pick when we need to enjoy a holiday here at home.

"Family getaway "
dumbwelder, 16 Février 2021

Clean quite hotel with the best staff I have ever seen. When you call to book they are fast and friendly I received my confirmation with in minutes of hanging up. When I arrived the front desk clerk was friendly and had everything ready she gave me detailed instructions to get to my room. I really like how fast check in was. The breakfast was even good. My 6 year old daughter said to me dad look how hard she's working. She had a lot of people come at once but she was very organized and got everyone there breakfast right away. With most hotels being run of the mill this one really stood out to me. I was fortunate to have experienced this hotel it is very well run. The management is very luck to have such a great team. Thanks for everything.

"GREAT hot breakfast!"
frizbe2, 02 Février 2021

I have stayed at Best Western Lethbridge before and it was fantastic, this stay was no exception! The breakfast selection was great, even though with covid restrictions you have to take it back to your room. I was pleasantly surprised at the lengths they have gone to, to ensure the safety of their guests while still providing great amenities. The pool area was closed but I will definitely be using it once it reopens, a good reason to bring the kids with me next time!

"Heater/Air conditioner malfunctioned, NO DISCOUNT"
Krista56565656, 30 Janvier 2021

Stayed for 4 nights. Overall, good hotel. On my last night the heater/air unit broke. I called the desk and they said to open the window which I did. The traffic is very loud. The entire nights sleep was ruined between hot, traffic. I asked for a discount on the 4th night and I was given 1000 points. Apparently they cannot give a discount when you use a giftcard of $100. I signed up for a best western rewards promotion after 5 nights at a best western last fall and was essentially penalized for using it! I will never go back.

"Credit Card"
russellwiseman, 26 Janvier 2021

It was so nice to find a place that did not require a credit card to stay. Yes a cash deposit was held and refunded no problem. They were willing to go beyond the standard. I definitely will go back and happy to let others know!

"Great staycation! "
awats97, 25 Novembre 2020

We live an hour from lethbridge and love to take our two kids swimming, with Covid we haven't been able to for quite some time so we decided to get a room so we could use the pool. We called ahead of time to see if we could check in early. He said our room would be ready at noon. Check in was quick and clean, sanitized pens, sanitized our license and credit card. Rooms were clean and tidy. Pool was super fun, great for kids and the slide was a huge hit for my husband. We got a discount at one of the local restaurants and were so impressed with the food. Breakfast was good, eggs, hash browns, pancakes, the lady serving was polite and nice the whole time. She gave us a bunch of extra juice boxes to bring up to the room for the kids. After breakfast we got a third swim in and asked for a late check out. They let us check out at 1pm, all the staff were super polite and accommodating. Had a great time and felt super welcome and comfortable the whole time. Definitely enjoyed the whole stay!

"Staycation"
Notch18, 23 Octobre 2020

Stayed here with our young family. Kids enjoyed the water slides, we appreciated the spotless rooms and staff were courteous. The kids even slept in...Glad we chose this property!! Great Job to all the staff!!

"A Comfortable place to lay your head"
albertahansens, 08 Octobre 2020

In these uncertain this hotel gives you a safe way to travel. Friendly staff who keep their distance. A call previous to our stay so we know what to expect and can arrange for the necessities for our stay to reduce waste.

"2020 Covid Escape"
JorgenSandy, 16 Septembre 2020

We needed a quick get away so left Edmonton to Medicine Hat then to Lethbridge and home. Stayed in BW in Medicine Hat which was brand new 5* but this place didn't quite make the grade. We were given a free upgrade to a King Jr Suite, it sounded great as it was supposed to be free as I had points. But when we got there we were very disappointed with the decor, which was old and tired. Dust around edges everywhere and smelled old. Upon check in we were told that we'd have to take all our amenities up with us as nothing is left in the rooms due to Covid. Fun times, we are seniors so canes baggage and toiletries, pillows,etc being hauled up to the room. The rooms are slightly separate, the AirCon kept coming on so it was freezing in the bedroom but the thermostat was in the other inner room. We turned the heat up and were broiling. There were two TVs but we had to call done to the front desk to get someone to come fix it. Had to leave the room for that. The picture in the room was of an old house, quaint if you don't wake up to it or have kids, it looks like a haunted house in the dim light, creepy! We needed an accessible room but took this one because it was upgraded and we were using points so I thought. I got a call while on the return trip home telling us that we didn't quite have enough points and we would have to be charged instead. Not happy with that at all!!

"Great place to stay in Lethbridge, Canada."
Cecil F, 07 Septembre 2020

In my opinion, the Covid protocals exceeded the mandated rules which provided me with an additional safe feeling. The breakfast offered a good hot selection . We will definately return when in the area.

"Perfect for those looking for a convenient hotel"
nicktU1328RA, 18 Août 2020

Excellent location being right off the highway if you're passing through, or a good spot to hunker down with some great restaurants nearby. The check-in was easy and informative, and Bruce, the manager, was eager to tell me about some of the aforementioned restaurants. He was very accommodating to other guests and was kind enough to upgrade my room as one was available. The wifi is fast, the AC is cold and quiet, and the beds are super comfortable. During these times, the staff are very COVID-conscious, keeping the usual toiletries behind the desk to minimize contact points with guests who have stayed before you. All you have to do is ask for them and your stay will be like every other before. The gym and pool are still open, but you have to book a time slot as the maximum occupancy is very low at the moment. Used to stay at the Holiday Inn for business, but I will be staying here from now on. Great crew.

"BW Hotel & Suites - Lethrbridge"
lorneatlake1, 10 Août 2020

Nice clean and comfortable room - we stayed on the 4th floor facing away from the highway. Quiet for sleeping, comfortable beds, air-conditioning worked well. Front desk service was excellent. The first nite my wife asked where we could get a banana. The lady behind the desk had one delivered to the hotel for us within the hour...impressive!

"EXCELLENT PLACE TO STAY"
undtkr, 12 Juillet 2020

Clean, friendly and great location. We were on a business / relaxing time with my wife, didn't pre-book, just walked in and the staff were very welcoming and the hotel was clean and comfortable, we will return.

"INCREDIBLE EXPERIENCE!"
268allies, 10 Juillet 2020

WHAT A PHENOMENAL PLACE TO STAY! This hotel has managed COVID better than any hotel I have visited. The rooms are consistently exceptionally clean 9 and I know this because I've stayed here mahy times before COVID, and they've always been as clean as they possibly can be), and they have a hospital-grade disinfecting machine that instantly kills off viruses that they use in the rooms. They have made some minor adjustments in terms of conditioner, shampoo, lotions, coffee and tea in the rooms, which personally made me feel better. Breakfast is served to you, rather than self serve, to reduce the amount of hands in the breakfast area. The staff there are SO accommodating and so kind. I will be back again and again- thank you guys so much!!

"Amazing service"
PrincessAndThePea27, 08 Juillet 2020

Upon check in, we were given a complete run down of how they have changed things due to covid 19 (ie: if you order food, it will need to be picked up at front desk & instructions on booking pool time). The man working even suggested a local restaurant to order from! We were very impressed with the level of cleanliness and the service we received!

"Excellent"
Jdmolle83, 07 Juillet 2020

Best stay as always .. only Hotel I will stay at in Lethbridge , AB Always a warm outa province welcome and staff is friendly... Rooms are clean and Hotel is Quiet... Breakfast is always great, and easy check in and out.. :)

"Best experience"
Bestbang4urbuck, 23 Juin 2020

Bruce and his amazing staff went above and beyond for my daughter and I. Bruce made checking in and out a breeze. All staff were very diligent in sanitizing everything. The room was very clean and quiet. The jacuzzi tub is awesome.They opened the pool by reservation and sanitized in-between guest. The waterside is super fun and fast! Breakfast was great and included. They make fort kits to build forts in your room with your kids. Such a great and fun time! Thank you Bruce and your team, I will definitely stay there everytime I'm in Lethbridge.

"Travelling during a pandemic"
suzannehilts, 27 Mai 2020

This hotel did an excellent job serving my needs and provided a safe environment during the covid pandemic. From the minute you walk in the door to being in your room all rules or regulations were in place and followed. I was treated with courtesy and kindness the entire time. Job well done.

"Mini Staycation!"
frizbe2, 05 Mai 2020

As usual the Best Western Lethbridge doesnt dissappoint! We have stayed here several times and decided that since travel isn't possible right now and we are "supporting local" a staycation was in order!Great job Best Western, the steps you've taken to ensure the safety of your guests were outstanding! You made us feel very comfortable and took great care of us! Thankyou again to the staff for making us feel so welcome and for providing us with a great deal and a relaxing weekend escape!

"Dirty Rooms"
539curtisj, 20 Avril 2020

We stayed here in April and the rooms were full of dust, hair in shower, make up the bedding. We did not feel room was very sanitized and clean before we arrived. We told the front desk and they should said Oh it happens and gave a different room which was not much better. Maybe they are just short staffed but we were tired and just wanted to sleep, we will look at the new Holiday Inn Express next door next time we pass Lethbridge.

"Couldn't have asked for more"
4645el, 16 Avril 2020

Returned from trip and had to self isolate from family so spent several days here. Everything was amazing and staff so helpful, especially happy with the NO TOUCH table food delivery we received. Thank you to all for making our extended stay feel like home.

"Not Very Clean"
B1077HFsandyl, 10 Avril 2020

We stayed the Best Westin in Lethbridge returning home from a visit to see a sick family member in Saskatchewan and we were too tired to travel the rest of way. The check in was good and friendly staff they even offered us a discount on room. The room itself had dried coffee stains on the sheets, dust all over the room, hair in sink and bathtub, as well as toilet still had tissue paper in it from previous guest. Given the current situation with Corona-virus and Covid-19 this was not a good impression. The front desk clerk Kacy (sp?) was very nice and got us a new room but if we were not so tired we probably would have just left. Please educate your staff on the importance of cleanliness especially during these times.

"Friendly Staff, Questionable Cleaning"
rickcX2758DH, 03 Avril 2020

We stayed here for one night while traveling back from the US. The front desk associate was very friendly and a joy to deal with. You can tell she really enjoyed and took great pride in her job. The rate was a little high than we were use to. Now we get to the room not sure if cause the room was not used in a while but the window ledges, night stand and TV had a layer of dust. It looked like dried coffee spilt on the nightstand. Hairs were in shower and bathroom sink as well. This does not speak to well to the sanitation of the hotel especially during this Covid-19 pandemic, its a good thing we did have lysol wipes with us to wipe down our room. We did not say anything to front desk as she looked to be only one working and didn't want to stress her out. Please take your room cleaning really serious especially during this crisis as sanitation of guest rooms should not be a area with short cuts taken.

"Lethbridge BW+"
brianpat0109, 23 Mars 2020

We always enjoy staying at this property. Even with the restricted situation with the Covid crisis, we were able to enjoy the facility. The staff have always been friendly,concerned and helpful We would recommend this facility..

"wonderful hotel"
henrythomask, 23 Mars 2020

The hotel rooms are really nice and the staff we dealt with were fantastic. A great place to stay We always try to stay at this hotel on our way south. Did not have a full breakfast due to the C-19 virus that is presently happening but a bagged breakfast was available.

"Wonderful place. Nice rooms and great staff."
tiffenyo, 11 Mars 2020

Rooms are really nice, staff is super friendly and they welcome pets. The building is nice and clean and they put a news paper under your door in the morning. I really enjoy this hotel. We have stayed there multiple times and always had a very pleasant stay with no complaints.

"Nice, clean hotel!"
Glen A, 13 Février 2020

Very happy with the hotel overall - it's on the East side of the city just off the Crowsnest Highway. It's clean, with good staff. Unfortunately we didn't get to try the breakfast as we had other plans, but other folks seemed to be enjoying it just fine! Everything was clean and in good working order.

"A wonderful place to stay"
lkaludjer, 10 Février 2020

The staff went above and beyond to make our stay pleasant and memorable. I was fortunate enough to be upgraded to a jacuzzi suite. I will stay here again and will certainly refer my friends and acquaintances.

"Great service, great stay!"
CJManager, 05 Février 2020

I recently spent 2 nights in this hotel with my daughter, and we were totally impressed with the customer service, and the overall cleanliness and comfort of this property. I highly recommend this hotel.

"Good"
buddie2020, 04 Février 2020

Price should be lower so more affordable to serve a broader audience. Breakfast items should have more fruit and meat items. The bathrooms should have more safety features such as grab bars at both ends of the tub. All toilets should be handicap height.

"Great Staff"
Erick L, 03 Février 2020

I would like to commend the staff of this hotel as they are always helpful courteous and make me feel like a home away from home. I have stayed at this facility countless times over the last few years for business, personal and group stays for multiple sports teams and I or we have never had an issue or complaint with this facility. I would recommend this hotel to anyone for any of your travel needs.

"NOT SPORTS TEAM FRIENDLY - Tournament Coordinators and Team Managers BE AWARE!"
Whatyoushouldknow123, 01 Février 2020

Our team stayed at this hotel for a tournament for a weekend in February 2020. I have been a sports parent for many years, and without a doubt the team bonding that occurs during out of town tournaments for young players fosters the LOVE of the game for many. We have stayed at hotels across western Canada and have been fortunate to have stayed at hotels that embrace the opportunity to host young players and their families. Our experience at this hotel has been AWFUL. The staff have been obstructive to any team or parental socialization. There are 3 teams staying here and all have had the same experience. MANAGERS AND TOURNAMENT COORDINATORS - Here's what you need to know before booking here for your team: 1. This hotel will tell you they will block book rooms for your team, but then spread you out all over the hotel. This only serves to generate noise complaints from guests who are staying in a room between several teammates who want to wander between rooms to visit their teammates. We have members from our team staying on 3 different floors. 2. There are 2 meeting rooms which can be booked for team get-togethers (pizza after a game, etc). The rooms close at 9:00pm. NO EXCEPTIONS. We were advised by the front desk staff that your team is only allowed to book a room for one time slot per weekend for either breakfast, lunch, or dinner. EVEN IF it is not being booked by any other team at the same time. 3. Quiet time is 9:00pm. NO EXCEPTIONS. Your kids may be asleep but parents are not permitted to be in hallways even if quiet. 4. There are only 4 PEOPLE ALLOWED IN A ROOM. The hotel staff will come and knock on your door if they feel that there are more than 4 people in a room. You will be cited with a fire code violation if this occurs. This limits the ability for any family to socialize with other families and does not permit the children on your team to be in a room together watching a movie. 5. You ARE NOT ALLOWED to consume alcohol in your room unless your door is completely closed. If you leave it propped open with the door latch while you are in the room so that your kids don't need a key to come and go, the hotel staff will require it to be closed. 6. Hotel staff are unwilling to assist team families with providing opportunities for socialization past 9:00pm without disturbing other hotel guests. All of the teams staying here requested to book a meeting room until 11:00 for this purpose and were denied. Hotel staff suggested that parents leave the hotel to go to the casino if we would like to socialize after 9:00pm There are SEVERAL other hotel options in Lethbridge that are likely to support the importance team bonding for your sport, including 3 others in the same parking lot. Give your team the chance for an experience that they all deserve when travelling out of town to play the sport they love ❤️

"Do NOT stay here if you are a sports team!!!"
KristaMo, 01 Février 2020

Typically hotels thrive on hockey tournaments especially in the winter. 20 families from Calgary on our team let alone the other teams, and relatively small demands. Some swimming and the party room to rent so we can order pizza. I have been to hotels and motels all over Alberta in my career as a Hockey Parent,....Never have we been treated so poorly and encountered such terrible rules. The party room closes at 9. We thought it was because someone else booked it past 9 but we are all forced to leave cause ‘we close the room at 9'. The kids are in the pool, Parents are taking shifts watching them and we have to leave the room? So here the room sits empty and we all split and go to a few rooms and then they shut us down, no music, just the hockey game - stating only 4 are allowed in each room. Talk about building friendships. We are a group of parents with kids, all respectable and its 9:15 and we have to shut it down. Honestly. Do NOT stay here. There are other hotels with customer service that help teams enjoy their weekend. This was a bust for us and was a disappointing way to spend the weekend.

"Don't stay at this Hotel if you are a sports team"
G1480RDmattc, 28 Janvier 2020

The food was good in the morning however the rules surrounding noise and having to have your door completely closed while having alcoholic beverages, was a touch extreme. I was there for a hockey tournament. We recently had our manager leave the team and did not receive the team policies for the hotel. Majority of our team was on the 3rd floor however they placed other families in between us even though we had blocked the rooms a few months ago. WE had 10 parents in our room and we were talking. We did not have any music on and we received a noise complaint. In fact, we received multiple noise complaints regarding the room I was in. The staff did not mention any other room that was associated to our team. The staff told us that if they had to come back, we would receive a $250 dollar fine. The staff never came back as we all went to bed. In fact, I sat at the elevators in the chairs and listened for the loud that we were allegedly making. A hotel staff member came to our floor and we chatted that there was no noise that could be heard. Then the next afternoon, received a call from the manager saying we were being fined for the noise and for not having the door completely closed while we were drinking. Along with that, the manager gave us a guilt trip because one of the families that complained was there for a sick family member. Again, we did not know any of this that night and we did not have hotel staff come back. I would not recommend this hotel for a sports team. Also, it could be beneficial to advise everyone checking in if they have read the Hotel Policies for Sports Teams. It is quite different from other Hotels that I have stayed in with sports teams. I stayed at the Hampton's next door the previous year and had a wonderful hockey tournament experience. Food for thought!

"Typical hotel - nothing more than that."
kennedykatiel, 27 Janvier 2020

My family and I stayed there this past weekend. My 5 year old son was playing in our room and found tobacco containers under the bed (yuck), as well as our television didn't work. Room was not worth the rate.

"Compassion at its greatest"
OilerPride, 24 Janvier 2020

We spent 11 nights attending to an ailing family member in the Lethbridge hospital, unfortunately sadly ending in their passing. This property went above and beyond in meeting our needs and providing compassionate and caring attention.

"Home away from home"
barkar77, 15 Janvier 2020

As always the room and entry area clean ....Helpful friendly staff... From front desk to cleaning to breakfast room and maintenance.... comfy beds...and pillows . the hot breakfast is very good... and I like the fresh fruit at the desk

"Beautiful Clean Hotel!"
Sherry H, 10 Janvier 2020

Our usual place to stay, with the Best Western Chain. Good breakfast lots options cold and hot. Coffee tastes great! Beds are good; 4 out of 5, quiet area good location it is near the casino off of highway 3. Nice and Clean. Staff always friendly.

"Lethbridge best western plus"
GrammaJo W, 30 Décembre 2019

This is the best of all, if you want cleanliness, quiet This is the one. Plus close to highway , but, not too close to be disturbing. Room was very nicely decorated loved the picture of lightning behind the bridge, very dramatically done in black and white

"When In Lethbridge stay here"
johnwestera, 27 Décembre 2019

Everything you need is here great accommodation great service Would stay here again should we be in this part of the world Fast friendly service, breakfast staff excellent with great service First class operation

"Good stopover"
Tom H, 14 Décembre 2019

We were travelling eastbound and overnighted in Lethbridge at this hotel. It is located just off of Highway 3 on the east end of Lethbridge, among a bunch of car dealers and the Casino. This area has built up over the last few years and has several hotels, but could use a few more restaurants. We had a NS, King room with sofa, desk, coffee maker, fridge, microwave. This hotel is almost new so not much to critique. Everything well maintained and it was quiet, didn't hear noise from highway. Not much of a selection for restaurants within walking distance but the Coulee Brewing company was right across the parking lot so we tried it, and it was good. Good price for the middle of July, $130 plus taxes. We would stay here again.

"Great place to stay"
785kevin, 09 Décembre 2019

Great location and friendly staff. I would highly recommend this hotel for anyone travelling to lethbridge. Tuesday nights are customer appreciation night and has always been fun, meet lots of interesting people there.

"Great Hotel, easy access to all major roads"
Stuart71, 08 Décembre 2019

I was checked in by Nicole on a very busy Friday night, some hockey teams were staying int he hotel as well. I made for a very busy place on Friday. Great rooms, a little noisy with some kids running up and down the hall late at night and early in the morning, but we get that its going to happen. No major issues.

"Excellent hotel"
taniaanddon, 04 Décembre 2019

Always clean, friendly staff and a pleasant place to stay. I highly recommend staying here if you are visiting Lethbridge. The pool/ water slide and hot tub are also wonderful when traveling with children

"Deckagvision"
deckagvision, 28 Novembre 2019

Very clean,good complimentary breakfast and evening meals ,good rate ,very accommodating staff ,all staff members were presentable in appearance and dress ,also the facilities are actually smoke free ,great value , will definitely stay there again

"Best Western Lethbridge"
N6109HSsonia, 27 Novembre 2019

Great hotel, great and friendly staff. It's our 'go to' hotel in Lethbridge. The location is good for shopping, the casino or anything else you may want to do in the city. Don't miss a chance to experience the best Lethbridge has to offer.

"Liked it"
GrandTour58180590423, 26 Novembre 2019

I stayed a night for work and everything was nice. Room was clean. They had a drink and snack night too that was cool. The breakfast was simple but good. I will stay again whenever I go back to Lethbridge.

"Super!"
Tombassinger, 18 Novembre 2019

This was indeed a super stay. I was able to get into my room a little early and the room was clean and comfortable. The breakfast was fantastic with three kinds of hot meat, scrambled eggs, boiled eggs, potatoes, pancakes, fruit, cold and hot cereal, coffee, tea, milk and juice; something for everyone. The pool is small as is the hot tub but very inviting. Free coffee and fruit in the lobby; complimentary daily newspaper was a nice touch. I will certainly be back.

"Great location"
NGDMJ, 01 Novembre 2019

Very nice hotel, the rooms are spacious and comfortable. The beds are so comfy! The breakfast room is well laid out and the attendant was very friendly and kept breakfast items well stocked, she was dressed up like a deer for Halloween which was fun. Close to the casino. We'll stay here again.

"Off the beaten track"
Jody L, 26 Octobre 2019

Quiet hotel, well appointed with friendly staff. Very clean, comfortable beds. I have stayed here before. Close to main highway, away from major activity areas but close enough to restaurants, one of the main thoroughfare areas. Definitely my go to hotel in Lethbridge.

"Visiting friends"
debbiemr54, 25 Octobre 2019

My husband and I and our dog were greeted with a smile. The room was located near an side door so that it was more convenient for us to take our dog outside in the night if necessary. The room was very comfortable, as always.

"Overnight in Lethbridge, Alberta"
Victor A, 24 Octobre 2019

Very good accommodations, Nice size room with sofa. But a bit noisy on the north side , trains, truck traffic......Friendly arrival & leaving. Nice touch to serve a wine & chili/dog for WINETIME! OK breakfast, lacks fresh fruits.....omelettes not so great. We have stayed her a few times and we will come back as it is a nice Hotel.

"Great new hotel"
nlrstate, 23 Octobre 2019

Traveling through Alberta and stayed here for one night. New hotel, with very clean rooms, strong wifi, and great breakfast, all for a very reasonable price. Staff members were pleasant and helpful. Close to restaurants. Highly recommend!

"Bring the Dogs"
Blueroses2, 23 Octobre 2019

Love this hotel.... I always Stay here.... The staff is friendly and the hotel is close to where I take my course. Clean rooms and PET FRIENDLY..... Good green space .... I wont stay anywhere else when I have courses in Lethbridge

"My stay at Best western in Lethbridge."
Dream645217, 22 Octobre 2019

Excellent Hotel will stay there again when I am in Lethbridge the room was very comfortable and is a great place to stay also the free breakfast was excellent with a lot choices to choose from parking was also vert good and so was pool and hot tub.

"zander"
d0nalda55, 17 Octobre 2019

have a problem, it will be fixed breakfast was great ,large varitiy of food juice beds were awesome it was so quiet i slept like a teenager could have used somewhere to sit down outside besides a curb

"Great Place to Stay"
kevinwats0n, 16 Octobre 2019

This is a nice place to stay , the staff are always helpful and friendly. Room decor is a bit outdated ,but rooms function well. Beds are ok , spring type Lots of towels and hot water . Lots of choices for breakfast .

"Very good choice"
abarker02, 15 Octobre 2019

We stopped here for the night and were very impressed by the comfort and cleanliness of this hotel and the rooms. Bed was comfortable and the hotel was quiet.. Lots of free parking and our dog was welcomed. The complimentary breakfast was very good

"Lethbridge Scent Trial"
W N (bill) G, 08 Octobre 2019

My wife and I always stay on this facility when in Lethbridge and have never been disappointed. We travel with a service dog that was also competing in a Scent Detection Trial and your hotel has always treated us royally. We required early check in and Anne was more than willing to look after our request. We always give this facility top marks because they deserve them and we'll be back again. Thanks.

"Great Place in Lethbridge"
Journey60459167771, 01 Octobre 2019

Good clean and comfortable place to stay for an great price. Great staff and great breakfast. Quiet and close to anything you could want, great restaurant, Tim's 100 feet away, close to highway and gas. Always my first choice in Lethbridge. Thanks BW!!

"best western plus"
Brenda R, 29 Septembre 2019

I travel across Canada on business and this hotel is one of the best. Very clean and the staff are very friendly and helpful. I was always greeted with a smile, good morning/afternoon (pending time of day) and made me feel very welcomed.

"Charges at this hotel are absurd!"
Thora F, 27 Septembre 2019

Wouldn't honor the lower AMA rate because we had booked under a wedding party, had a 21 day cancellation policy which is ridiculous and charged a $250.00 damage deposit to our credit card. Really????? I have stayed at many Best Western hotels, and have never had a $250 damage deposit charged to my credit card!

"Classy Lethbridge Hotel"
Kathlene M, 26 Septembre 2019

Located right off the highway, easy to find with lots of well-lit parking. Tim Hortons close by and a few restaurant options. Clean hotel, room was great with many plugs for electronics. Desk staff were pleasant and helpful with suggestions for activities and dining in the area.

"Sept. 20, 2019"
nbagnoli10, 22 Septembre 2019

Service was excellent with a very good breakfast. The pool was closed for repairs, however we were directed to the pool in the holiday inn express across the parking lot as long as we had our room key with us

"Family Trip"
afsa4, 10 Septembre 2019

Enjoyable and friendly service from all the staff we met. Clean and great room. Very good breakfast. My kids really enjoyed the pool and the work out room. Great location that has different options to eat that's close by.

"A favourite Best Western"
AMANDA B, 05 Septembre 2019

This is a favourite Best Western. They do things right. Reception staff were friendly and helpful. The room was tastefully decorated, with high ceiling, a spotless bathroom and space to move around. Heating/cooling was silent, not a noisy ventilator. Breakfast buffet was delicious, served on colourful china with real silverware, not plastic. The location is safe with plenty of parking.

"Average Experience"
BW W, 04 Septembre 2019

Consistency. We choose to stay with Best Western based on a couple of fantastic experiences at the Revelstoke BW. That being said, this was not up to those standards. Pretty average stay. Now we realize the hotel doesn't control area smells, but the pungent rendering plant across the highway (Maple Leaf Foods) left a rather sour memory. A police arrest in the parking lot if someone trying to break into cars was also a concern, but I suppose that's again, an area issue, being located off the highway and industrial area/casino. The room was ok, the cleaning staff did miss cleaning our room after our second night due to "holiday staffing levels" as explained by the front desk staff. We only took part in the continental breakfast on our second morning, but opting to pay for a better meal the other 2. It sounds like we were unhappy but truthfully, it was just average stay, as it seems like most hotels have become like this. Next trip to Lethbridge we will opt to try somewhere else more likely on the Scenic Drive/downtown area.

"Pleased with our choice."
937jimp, 28 Août 2019

Stayed in Lethbridge for two nights to primarily facilitate a visit to the Fort McLeod Museum. Our reserved room was ready even though we checked in early. We were greeted and accommodated be very friendly staff. Very pleased with a clean, organized room and later found beds and pillows to be comfortable. The hotel is located within easy walking distance to a casino and a brew pub/restaurant. Also, upon showing our BW room card one receives a 10% discount. The full, hot continental breakfast had extras we've not seen at other continentals. Furthermore, the staff person attending to this area, including cleaning and food provision did an excellent job. Overall good value.

"Clean and Pleasnt Room"
D5371AFheather, 26 Août 2019

The room was very clena and oleasnat. The TV/remote did not work. By the time I found this our it was late in the evening and I did ot report it to the front desk, but it would have been nice to have the TV on at times as I was staying alone. The breakfaxt was well done and the staff were helpful

"Mini break to visit Henderson Pool and waterpark"
Wish2Travel1970, 25 Août 2019

From the moment we walked in, we were always greeted with a hello or good morning. Front desk staff very helpful and offer suggestions while you visit. I didn't understand the reasoning to pre authorize over $500 on my credit card for a two night stay which was around $300. I was told it's the managements policy. The breakfast is included and the staff managing the room are fantastic. There's lots to choose for breakfast, including hot breakfast choices, cereal and yogurt. The only thing missing for me would of been some fresh fruit. Ice water, coffee and tea is in the lobby and replenished throughout the day. Pool seems to be well maintained. Room was pretty quiet. The odd time we heard others doors closing. A very short walk to a convenience store, and a Tim's. The hotel seems a little older than some of the rest close by. However it's the service and people that make this hotel stand out. Thanks again for making our little trip great.

"Work stay"
knighttravis73, 20 Août 2019

Great hotel the staff is excellent the room was clean and had everything I needed. I was there for work and my special requests were met. The wifi was great and the breakfast was good every morning will stay there again!

"."
twtw2019, 16 Août 2019

The front desk personnel were really great to deal with only to be out done by the breakfast attendants. The room service personnel are second to none... excellent attitude and very hard working. would definitely stay again.

"Very frendly"
Departure65220921898, 15 Août 2019

Good place not far from city, the only inconvenience is one side is close to railroad and is noisy if your windows are open. Breakfast is great the swimming pool is great you are 2 min walking from the Casino.

"Great place to lay your head for the night"
davidpottruff, 01 Août 2019

I have nothing but good things to say about my stay here. Staff were friendly and accommodating, room and bed were clean and very comfortable and breakfast was delicious with more selection than at many hotels!

"north american road trip."
Mark S, 26 Juillet 2019

my wife and i were doing a road trip from Pittsburgh to glacier national park and the surrounding area. on our way back we diverted to Banff, Canada . we headed back to the u s a through Lethbridge , Alberta and stumbled apon this little gem of a town . very clean , friendly , safe town . several ethnic restaurents . good micro brewery next to the hotel . casino also.

"Honeymoon Stay - Jacuzzi Executive Suite"
Neil S, 19 Juillet 2019

Stayed one night with my new wife. Overall a good stay but was a little pricey. Appreciated the 12 noon check out time. Paid $250 after taxes for the night. Would have said value matched price at about $200 after tax.

"Great place to stay"
dianerP2170XU, 17 Juillet 2019

We enjoyed our stay. The breakfast was excellent - fresh bacon, sausages, eggs, pancakes and waffles, plus fruit. All the staff were nice and we experienced no problems while staying at this property.

"Will never think twice about BW"
Culture22855445121, 15 Juillet 2019

One of the best places to stay very clean, awesome service, everyone was very upbeat and happy. Listened to your needs as a previous manager in customer service industry I have to say BW is the only place I will go. You would be a fool not to stay here

"Great Stay"
EDGLMG, 15 Juillet 2019

This is a great place to stay the location is excellent, the staff are friendly and courteous, some really good amenities close by, easy access to the hwy and I to the city. I would recommend this Hotel to anyone that wants a really good place to stay I would give this Hotel.a 5 out 5 for great rating I stay here again if I am in the area!

"Best place to stay in Lethbridge"
Alan B, 05 Juillet 2019

This is the third time I have stayed here and it has remained consistent both in quality and cost regardless of the day of the week. Highly recommended for the included free breakfast as well as fast check in and check out and modern, clean room with fast Internet.

"5 out of 5"
Explore04401090156, 04 Juillet 2019

I work at a Best Western in Ontario, and we stayed here while I played a set Canada Day at Henderson Lake. It's one of the nicest hotels/hotel room I've stayed in. The breakfast was delicious and well organized, the front desk was very friendly, and it was nice to be asked if we needed anything as I walked by a housekeeping staff member in the morning. It was an excellent (and quiet) stay.

"Lethbridge 2019"
Stay17507888031, 01 Juillet 2019

We stayed at the Best Western in Lethbridge while in town for a celebration of life. The stay was peaceful and quiet. The hotel is clean ,well appointed and the service was friendly, efficient and helpful. The staff were all great with a good knowledge of the city. We felt safe there.

"Overall service and staff is really good"
muhammadaZ4712OX, 01 Juillet 2019

When we arrived it was quick check in and go but when we entered the room it was good. But as soon as my kids entered the washroom toilet was soil and it looks like some one forgot to clean it after they service room. But front desk service quickly replaced our room and assign us new room on same floor

"Great stay and service"
bshynk, 29 Juin 2019

On our way to Glacier National Park and Whitefish , We were originally supposed to be at a different hotel with a water slide and breakfast (national chain). When we checked in the room looked like something from a crime scene and smelled of smoke. We wanted something with a water slide for the kids and happened to find Best Western. Kat was amazing over the phone and in person to make things happen last minute. She got us a room close to the pool and the place was in fantastic shape all around. Thanks Kat!! The morning breakfast was top notch and the lady running it was very friendly. We will stay here again

"First class comfort and value"
Jay C, 27 Juin 2019

BW Plus Lethbridge is my go to hotel for Southern Alberta. Alyson and her team take care of everything. Breakfast is really good and the Tuesday night appreciation is a must attend. This property makes life on the road so much better for business travelers like me.

"Wonderful staff and property"
Lloyd S, 20 Juin 2019

I have stayed at this property for work a few times. The staff are wonderful and the location is very good. Modern, well kept property. I would highly recommend staying at this property in Lethbridge.

"Weekend stay"
O4597SFsteves, 16 Juin 2019

Stayed at the Best Western on Saturday night. Booked my stay with points from my Visa card but was informed at check in that I could not collect reward points on my stay because I did not book through them??? Don't understand this because even if I book using visa points I still have a choice on where I stay. Rooms and staff are top notch. Very clean and modern rooms. Professional and caring staff. Breakfast is one of the better hotel breakfasts with lots to choose from and a large sitting area. Hot tub was nice and hot but low jet pressure. The timer wasn't working but when we called they sent someone right away who turned the jets on. One of the more expensive hotels I have stay at 200 plus but it was a Saturday. Close to casino and a new brew house which is also a good place to check out.

"Good Hotel"
Safari65729777873, 16 Juin 2019

It's a good hotel. The breakfast leaves more to be desired, but the comfort of the rooms was just fine. Staff are always excellent to deal with as well. I did wish that they had more selection with the food as it was quite bland.

"Terrible Customer Service"
AimeePaulR, 10 Juin 2019

I called late to book a room for my son's hockey tournament. The hotel was full and so I asked to be on a waiting list. The gentlemen asked for my credit card which I thought was odd but he said its needed to be put on a cancellation list. In the meantime I booked at another hotel in Lethbridge. The day of check in Best Western called to confirm my reservation and I said I never made a reservation but there was one in the system. I advised I had another hotel booked and I was staying there as other players were also. They advised me that I would still be responsible to pay for my hotel at Best Western even though I never made a reservation, only on a cancellation list. I spoke to the manager who also said its their policy that if they don't sell the room I am responsible to pay for it. I was very upset so the manager advised she would investigate more and get back to me. I waited and waited and called back and they were very short and rude with me but confirmed I was "lucky" as they sold my room. This whole situation ruined my day and made me very upset.

"Everything you could want."
Resort29453826787, 08 Juin 2019

We had a wonderful rest after a long day of driving. Check in was easy, and with express check out, we just left after breakfast. Everything was clean, and our beds were comfortable.The employees were friendly as well.

"Best Western Plus Lethbridge"
Jason F, 08 Juin 2019

The hotel was very clean, room was exactly what I requested. Staff was amazing and very friendly. It was too bad the hot tub jets were not working!! Breakfast were very delicious and my overall stay was great!!!

"Weekend trip"
bruceulch, 07 Juin 2019

We traveled to Lethbridge for weekend getaway. The staff were very pleasant and friendly. We were offered a free upgrade. Room was spotless. Beds were comfortable. Lots of variety at breakfast buffet. Good location. Close to several restaurants and casino.

"Great hotel"
loafy34, 06 Juin 2019

Staff were friendly at the front desk, check in was fast and the hotel was great, took my children for breakfast and it was good and the kitchen staff she was very friendly .. will defiantly stay here again. Highly recommend if u need a hotel in Lethbridge.

"Safety concerns"
P6426SLdavidl, 02 Juin 2019

Overall I normally have a great experience with Best Western, however this time was less than great. Even though I filled out the pre-check in form the day before arrival I still had to fill out all the same paperwork. This took some time since the attendant was busy trying to get a guest out of an elevator that wouldn't open. After approximately 15 minutes we were able to check in. Upon getting to our room I found the the key cards were not activated, I went back to the front desk (using the elevator that was having problems) only to find that the attendant was not there. After about 2 minutes I decided to phone the front desk, I did this 4 times only to get voicemail. After approximately 10 min. I was able to get my cards activated. No apologies were offered and that suspect elevator with the bad shudder was never addressed.

"Great hotel with excellent staff."
Allan M, 29 Mai 2019

Best Western continues to deliver consistency every time I visit. Rooms and facilities were very clean and comfortable, but it was the customer service supplied by the staff that made this stay memorable.

"Best Western"
TLZ1972, 28 Mai 2019

We were in Lethbridge for a HighSchool Leadership conference and the Best Western was fantastic! Great customer service, super comfortable beds and fantastic breakfast! Thank you! Next time hopefully we have time to stop by the pool as well.

"Prime Minister suite =Nasty bath scum parking lot view. "
Mitsie78, 25 Mai 2019

May 25 We are currently staying in the “Prime Minister Suite” if you can call it that. For $270 plus tax I would expect much more. A view of the front entrance over hang, and parking lot isn't where a Prime Minister would stay. I had a bath today turned on the jets and a brown scum showed up around the edges. So nasty. Unfortunately we were told this was the only room available in this hotel.

"room review"
Trek01271079520, 14 Mai 2019

Everything was neat and clean, quiet surroundings, friendly employees and ready to help in any way. Breakfast was great with nice variety and tables were cleaned and eating room was orderly. Food area was well stocked and clean

"Welcoming and cheerful staff."
C3340VDkarenr, 08 Mai 2019

Always enjoy staying at this hotel. The location is perfect for me and I always fee important. Wish there was another restaurant within walking distance as the one nearby is not the greatest. Lots of places to order delivery though.

"Great Customer Service"
JacquiVan, 06 Mai 2019

Fabulous Hot Breakfast - Complimentary. TELUS Optik TV was a treat. Waterslide for the kids and the pool temperature was great . This hotel is nestled beside a brewery / restaurant and amenities for gas is just next door. Taco Del Mar in walking distance

"great stay but short"
CheyN, 06 Mai 2019

We enjoyed the hotel, pool, and had a great breakfast. The bed in our room was amazing... wish we had it at home! The hot tub could use a little tlc but other than that it was a great get away for us both

"Kind and caring"
Road48771157804, 05 Mai 2019

I enjoyed the stay at best western. It was Easter morning and the staff set out Easter eggs for a Easter hunt for the kids, the kids really enjoyed the hunt. Yes definitely will stay at Best Western again. Very caring and kind Staff

"Great Overnight Stay"
clarkschow, 05 Mai 2019

My daughter and I stayed the night at the Best Western Plus Service Inn & Suites in Lethbridge. There was a mix up with our room and it was not available when we checked in. Belinda and the front desk staff were very gracious. We received a complimentary upgrade and were assigned a new room in just a few minutes. I appreciate their quick and professional handling of the situation.

"Second Home"
scary u, 26 Avril 2019

i stay in this hotel very often, i can start for recommending this property. fist when you arrive they is always a warm welcome with a good vibe and clean loby the staff are very friendly, very respectful and efficient they they alway on top of all you needs so you don't wait to get to your room. rooms are very clean to me i always check the bathroom and bet as soon as i get in the room and i have never found anything wrong.. breakfast is a bonus always warm and ready prepare by a few wonderful ladies welcome you and always trying to give you the best experience .this is my experience and i always trying to stay with them. you also have a few places for food around within a walking distance.

"Very disappointed in rate offered to Rewards Members"
Grandma2087, 26 Avril 2019

Best Western seems to be charging top dollar at this location. All the other hotels in the area were offering as much for less. Very disappointing as a Rewards cardholder and long time Best Western supporter in the room rate and the response I received when I completed the feedback survey. Attitude seems to be they expect 90% occupancy so rates are higher ??? Think they may have lost us in this location. There are lots of other options in the area and all were charging $25+ less a night without a rewards card.

"Pet Friendly Hotel in Lethbridge"
Climber18225466646, 26 Avril 2019

Great staff and facilities for pet owners and regular guests. Clean rooms, helpful and friendly staff in all areas of hotel. The room was clean and well maintained, the pool great and the breakfast was awesome and full of good choices.

"Great Night at Best West"
Trek50188622812, 24 Avril 2019

Clean and comfortable. I will stay there again when we go to Lethbridge. This hotel can give celiacs Gluten Free toast at breakfast. They went to the effort to having a separate toaster. The only negative thing I have to say is about the website For Canadians they should know that all prices are shown in US Dollars until you get to the pay page. Then in very small print it says this. NOT COOL

"Trip Home"
Flyer19093, 16 Avril 2019

We felt comfortable and all the staff were very friendly and helpful..Room was clean and the beds were comfortable. We were impressed with the surroundings. The hotel was in a good spot for leaving. It was also near casino.

"Excellent service"
Paula R, 15 Avril 2019

Very happy with room and service, staff were very friendly and helpful. Breakfast was very good. Wish the breakfast was later but were up early so it worked out. Staff were very friendly and always saying hi or welcome us when we seen them. Rooms were very nice

"Excellent stay in Lethbridge"
canadacurler, 15 Avril 2019

I stayed in this hotel for 10 nights and it was most enjoyable. The front desk staff greeted when coming and going, breakfast staff were very pleasant and quickly cleaned dirty dishes. Breakfast was a variety each day and the strong coffee was great!

"Most impressive staff and service "
581lyndsayb, 08 Avril 2019

I visited my husband who was working in Lethbridge and my experience at this hotel was perfect. Absolutely no complaints. The front desk agent (Joyce) went out of her way to accommodate last minute changes to my reservation and a late checkout. She even called to let me know my room was available early, knowing that I had just had a long drive in from Edmonton. The breakfast ladies are lovely and friendly and seem to love their job and the people they meet every day. They truly made my mornings. The cleaning lady chatted with me while I worked out and she was fantastic too, leaving the gym immaculate and a wonderful impression on me. The rooms are spotless and comfortable, with not a single amenity overlooked or forgotten. Pool and jacuzzi are well kept. There was a bit of sand in the jacuzzi but no big deal. Next time I come I will stay here again and bring the whole family. The kids will love the slide. Exceptional hotel.

"Excellent staff, service, clean and well maintained."
taniaanddon, 30 Mars 2019

The hotel is excellent all the way around, every staff member from the front desk, kitchen staff, janitor and cleaning ladies are so friendly and go above and beyond to make your stay enjoyable. Very clean and the pool and hot tub are always well kept.

"Another great visit in Lethbridge"
Blueroses2, 25 Mars 2019

This pet friendly hotel is the only place I will stay in Lethbridge I enjoy the hotel the grounds have ample space for my dogs to get exercised the rooms are fantastic and so is the staff. They go out of their way to accommodate your needs and make you feel like part of their Best Western family.

"Great hotel great service"
jacob b, 21 Mars 2019

definitely a good stay everytime were in town the service is great rooms are super clean and customer appreciation night happens every Tuesday free supper and drinks. Also the coulee brewing co accross the street is an awesome place to have a beer and food.

"One Night Stay"
Vacationer223504, 13 Mars 2019

Stayed in Lethbridge Ab one night of a 3 day trip. Room was clean, comfortable, good quality bedding. Breakfast in the morning was great, a hot meal with bacon, eggs & much more. Everything was fresh with the staff replenishing frequently.

"nice hotel"
TBesplug, 09 Mars 2019

Clean and comfortable room, great hotel location, kinda pricey though. Great deluxe continental breakfast. I think its Tues's they do a corporate night and serve local food and drinks, pretty classy. I always stay at this hotel when in Lethbridge.

"Excellent service, comfortable bed, delicious breakfast"
123canadiangirl123, 03 Mars 2019

We stayed during a very busy weekend. There was a figure skating competition and a Timbits Hockey tournament in town -- teams booked up many of the rooms. Checkin @ 3pm was very busy, but we were in within a matter of minutes. The front desk took care of everyone as quickly as possible. I found plenty of space in the room to unpack and settle. The beds were comfortable and plenty of towels were provided. Breakfast was very tasty and there was a ton of variety. Staff worked very hard to keep the breakfast area clean and well-stocked. The only reason I did not provide a 5/5 is because the hotel is not very sound-proof. Any (normal) conversation in the hallway can be heard in the room. It was a noisy weekend and we didn't sleep a whole lot... adults and kids were extremely loud in the hallways and it was very noisy in our room. We did catch a reasonable amount of sleep though. My kids said the pool was rather small but they all had a great time on the slide with friends. We will definitely be back.

"Satisfied "
northcple, 02 Mars 2019

Wife and I stayed Friday night March 1 Very busy weekend. Check in was good, friendly. Room was clean and bed comfortable. Breakfast is very good with scrambled eggs, sausage , hashbrowns, pancakes,muffins, cereal etc. Coffee was decent also. I continue to book with them as I am always treated well. Shout out to Alyson for always doing a first rate job.

"Excellent Place"
Graham P, 19 Février 2019

Good visit. the front desk staff was very courteous and very informative, told us about everything that was going on in the city that weekend and how to get there. Warned us how busy the hotel would be and helped us book out in advance to avoid problems. Nice rooms excellent location to get out and around the city. Amazing breakfast included with the room , very worthwhile stay.

"Best Western plus Lethbridge Alberta"
Bill G, 17 Février 2019

Excellent Hotel. clean comfortable rooms. Ease of egress from highway on and off of. fuel easily accessible across the street. wonderful beds. nice views. my choice hotel when staying in lethbridge. large spacious rooms.

"Fantastic Stay!"
216randalb, 28 Janvier 2019

At my stay they had a customer appreciation night that consisted of free beer, free wine and appies like wings and veggie sticks. It was all complimentary.I had a great time meeting other people and actually met some new friends!

"Front Desk Staff Need Training"
Passport640939, 27 Janvier 2019

The check out process was ridiculously lengthy and confusing, I paid with a BW gift card and desk staff (although nice) were unable to provide me with a reciept as they could not obtain a zero balance. They might benefit from training or having management present. I also had housekeeping staff intude in ouroom with out knocking or announcing themselves-I was unsure if they were housekeeping as they were not wearing a uniform or anything that might identify them as staff other than a name tag)

"Excellent Stay!"
Sherrie F, 21 Janvier 2019

The hotel had a great breakfast buffet, something for everyone. Hotel was clean and the service was excellent. Check in and check out was seamless. I would highly recommend this hotel to anyone coming to Lethbridge.

"Always a Pleasure"
professorferguson, 14 Janvier 2019

This Best Western in Lethbridge is one of my favourite BW to stay in because I always receive the most client focused service possible. Even with a room near the stairs or near the elevator, it is always quiet.

"Excellent stay"
Ed R, 14 Janvier 2019

From beginning with reservations to departure customer service and our stay was perfect. Family lives in Lethbridge and staying at the BW is like being at home. Cold waterr, coffee etc all add up to a wonderful remarkable stay. We will be back.

"Excellent Value"
Getaway20660110417, 10 Janvier 2019

The rooms were fantastic, the complementary breakfast was the best I have had. All around a great place to stay. Close to where I needed to go. Staff were very friendly. The reception desk was very welcoming upon my arrival Thank you

"Friendly, helpful staff who Loved our dog!"
2msonwheels, 10 Janvier 2019

A quick business trip for the two of us and our dog. We found a quiet welcoming atmosphere, beautifully maintained with a helpful friendly staff, good variety for a quick (& early) breakfast. Good restaurants about 5-10 minutes away.

"Great stay"
P6494XJjeffs, 10 Janvier 2019

Great hotel. Clean. Friendly staff. Kids love the pool. Decent breakfast. Great room decor and comfortable beds. Right off the highway. Good gym. Close to shopping. I like the best western reward program.

"New Years fun"
Ron S, 10 Janvier 2019

Desk attendant would not take my gift card. Said he didn't know how to reload it and and would not phone to get help.Therefore I could not use it. All other places have been more than happy to get them to work.

"Great place"
Jet68173004467, 10 Janvier 2019

Everything was super nice and clean. Bed was comfortable. Staff were friendly. Breakfast was one of the better ones we had on our trip. Pool was nice. Would stay here again with my family. Made a nice end stay to our trip

"Great Staff"
Natalie N, 27 Décembre 2018

Great friendly staff. The lady Kandie that took care of my floor made sure that I had a comfortable stay.The hotel was very clean, lemon water and fresh fruit was available at reception.There is a great brewery right behind the hotel.

"Great Motel!"
201greggm, 17 Décembre 2018

The staff are very friendly and courteous. The rooms are very clean modern and spacious. The breakfast is very good. The weekend we were there, the hotel was full so the kitchen staff was extemely busy with breakfast in keeping fresh hot food available and in clearing and cleaning tables for everyone. Even so, as they passed by our table there was a smile and asking if everything was okay.

"Loose in Canada"
Robert D, 11 Décembre 2018

I have stayed there numerous times. The staff are very friendly and well trained. The location can't be beat. It's surrounded by restaurants, brew pups, coffee houses and a huge casino with great live entertainment at night.

"Clean and comfortable"
NorthStar28329347649, 11 Décembre 2018

The staff are very friendly and helpfulThe breakfast is delicious and offers many choices.The lemon water is very appreciated.The hotel location is also convenient.I appreciate the quiet rooms as well and pillows are the best!C

"Excellent Stay For A Sports Team"
Paul R, 10 Décembre 2018

Our soccer team of 17 players and parents stayed over the weekend of Dec. 7th to 9th 2018 to participate at the December Cup. Accommodations were excellent, breakfast buffet was very good and the pool/waterslide was a big hit. Above all, the staff were warm and very helpful.

"Weekend stay at the Best Western Plus Service Inn and Suites"
sunworshipperAlberta, 10 Décembre 2018

This was the first time that we stayed at this property and will stay again. Right from time of check in the reservation agents were very friendly and so willing to make the stay as comfortable as possible. When we checked in they were quite busy but the agents never seemed overwhelmed - they were very courteous with everyone and got the check in completed quite quickly. They said that they only had two open rooms for the weekend as they were hosting multiple sporting teams. The included breakfast was amazing - they never ran out of anything and with having to feed so many people in the morning - that was amazing. The breakfast staff did not seem overwhelmed with the amount of guests - for the best part they were smiling and very nice to everyone and willing to help with anything that they could - and kept the tables clean so that they could get everyone fed and out of there before their guests were to start their day. The woman that cleaned our room was probably the friendliest that we have had - we asked her only to empty the garbage and change out the towels ... she did that and then left a note in our room just telling us to not hesitate to ask if we need any further assistance - she was friendly to everyone that passed her in the hallway and had a continuous smile. When we checked out the young man at the desk made it pain free and got us out of there in a short period of time. All in all I am giving this property double thumbs up .... there is not one thing that I can complain about.

"Best Western"
Go59457646854, 07 Décembre 2018

Overall enjoyed the stay. Rooms were nice spacious & clean. The breakfast is one of the best I've seen in hotels. There were things to do within walking distance. Pub across the parking lot, Casino up the road. I would have liked a private area for the parents to get together.

"Soccer tournament hotel of choice"
shawnsohal, 26 Novembre 2018

Great Hotel, located central to our needs. Amazing staff, courteous attentive and super friendly! Everyone who works for the hotel makes you feel welcome and as though your the only guest ready to take care of any requests you may have!

"Another fantastic visit"
Blueroses2, 24 Novembre 2018

I always stay at the Best Western when I'm in Lethbridge. They are dog friendly and the staff and the location and hotel are perfect for me. They have continental breakfast in the morning they have nice clean rooms they have a dog floor which is nice and convenient so you can get your dog out to the Green Space quickly in the morning or when needed. It's a good hotel for its money value and anyone and everyone should consider staying there. It's close to the casino if you like that kind of thing and it's not far off the highway. It's a convenient location and as I said the staff are fantastic. They treat you like you're coming home. I don't stay anywhere else when I'm in Lethbridge it's the only place I will stay. I will return again the end of January beginning of February when my business takes me back to Lethbridge. Hope this is helpful for people.

"Keep up the great work!"
Passport17068036891, 18 Novembre 2018

Best Western Inn and Suites Lethbridge is the only place we stay when we come to town, and we love it! Absolutely no complaints when it comes to the staff, rooms, and location. Even has truck and motor home parking if you're under 40 feet in length, and lots of street parking if you're over.

"BW in Lethbridge"
586donaldd, 12 Novembre 2018

Easy access off highway 3 on the east side of Lethbridge. Walking distance to restaurants and casino for entertainment. Nice clean modern hotel with great staff to make your stay pleasurable. Minutes to highway 4 to the U.S.

"New and clean"
I_Roam_AB, 03 Novembre 2018

Spent a night here with my wife recently. Good parking and nice and new. Had a very good morning breakfast included with the room! The only reason I am not rating it higher (as it is a good facility and staff were good as well) is that our room was noisy and it was hard to sleep. We had a second floor room that had the window over the hotel entrance. This is where the smokers seemed to hang out and most sounded like they had been drinking a little too much. Just loud and arguing and it seemed to go on forever. Kept us awake. I am very surprised that the staff never asked them to disperse or quiet down a bit. The nearby highway also has a fair amount of traffic noise.

"Beautiful newer hotel!"
Sherry H, 03 Novembre 2018

Good Location, Friendly staff, lots of Breakfast options and very good, clean rooms, one thing the beds were to firm for us! Woke up with sore back, everything else was great! Usually Hotel for Lethbridge last time beds were a bit better. Air conditioning needed first night was + 17 in the city that day and heat needed the second night all worked good. Asked for quiet room got it.

"Great rest stop"
lorette1662, 02 Novembre 2018

Front desk staff was extremely helpful as was the Breakfast Room staff. Beds and pillows are incredibly comfortable.Rooms are very clean and quiet. Although the Front Desk staff recommended the Coulee Brew for supper, the price point was too high and the service was incredibly slow - an hour to get our meal and they were not busy.

"Great place to stay with a team!!"
Sandra L, 29 Octobre 2018

We brought our guys and girls team to this hotel. We had such a great experience! The staff were so helpful and accommodating. The hotel was very clean and the food was good!! We'll definitely stay here again when we come next time!! You were all so awesome!!!

"Very nice"
CMEL8T0R, 26 Octobre 2018

Motel and staff were very nice from the minute you pull up to the property until the time you lay your head on the pillow was a very good experience overall and the Motel staff were top notch and very attentive to all my needs

"Room very comfortable"
569jammer, 21 Octobre 2018

Our stay was very enjoyable. The beds and pillows are very comfortable and we were grateful to have the opportunity to bring our pet with us. We were there for a volleyball tournament and the experience was enhanced with a great night's sleep!

"Great Weekend in Lethbridge"
W N (bill) G, 10 Octobre 2018

We always stay at this Best Western Plus when in Lethbridge because of the staff, the amenities and the atmosphere of the facility. They also accept pets - we stayed in a King Suite. This Best Western doesn't make you stay in a double queen room which is inconvenient when staying at other Best Westerns.

"Ok for just one night"
Luvstobake, 10 Octobre 2018

The foyer is quite small and dark and doesn't create a very good first impression. Check in was slow because of staff training but we weren't in a hurry. Rooms need updating, the wallpaper is so dated looking. Room temp was good, and the bed was comfortable-nice duvet. Pillows were pretty lofty so I was glad we brought our own flat ones. The fridge was noisy and had a high pitched whine that was irritating, but it's always nice to have a fridge. Good shower, amenities were ok but no shower caps, which disappointed me. Room and bathroom was very clean, no problem there. Location definitely off the main thoroughfares, I would probably stay on Mayor Magrath road next time. Breakfast was ok, filled the gap but I wouldn't call it tasty by any means and the eating area was packed with no seating at 9:30 (closes at 10). We saw the overflow later but a nice couple had invited us to join them in the main area. Staff was all very friendly. Sorry to say that I didn't think this hotel was a very good value overall and would stay elsewhere next time.

"Dog Friendly!"
Kirsti B, 10 Octobre 2018

Stayed here over the Thanksgiving long weekend. Great hotel, very clean, they have pet friendly rooms and when you check in with your dog they give you a little treat bag for your pet. Very clean, comfortable rooms and a great breakfast buffet! I would stay here again forsure

"Good stay!"
Corrinarae, 09 Octobre 2018

The check-in process was PAINFUL. I understand that you need to train people, however, it would be wise to have the new person watch as the fast employee checks in the new people - especially when there is a line up! I waited 20 minutes just to be looked at! They were very polite, but I didn't have the patience for that! I missed what she said about express check out and wasn't sure if I could just go at the end of my stay. I was going to ask the front counter - just in case - however, there was only one individual working and there was another LINE! I'm assuming I checked out ok...

"good experience"
rongz590, 09 Octobre 2018

this hotel is located at a convenient location surrounded by fast food, a co-op, gas station, casino, a nice chines restaurant. the hotel looks very new. parking lot is huge and good for trucks and trailers.

"One night stay"
bgustason, 04 Octobre 2018

My room was warm clean and very accommodating I would stay in the same hotel again if I was in the area. Staff was courteous and they even had a pizza night and social night that was fun. breakfast was good as well

"Great"
nicolasrhenry83, 03 Octobre 2018

Staff is friendly and rooms are always clean! We stay here for work every week, and it definitely is one of the tops hotels I've been too in a very long time. The rewards program is also a bonus. Would recommend

"Met all of our needs and expectations."
David H, 26 Septembre 2018

Convenient location right off the highway. Rooms were clean and quiet. comfortable beds and pillows. Shower had good hot water and pressure. Had a typical fitness center, pool. Front desk staff was courteous upon check-in.

"Lethbridge Trip"
Tom M, 18 Septembre 2018

Awesome Hotel for either Business or Pleasure. Room was clean, bed was comfortable and service was great. Breakfast is well presented, nearby restaurant and bar and nice to enjoy a Hot Tub at days end.

"Great Service!"
Travelling_man_0001, 12 Septembre 2018

We had a group block at the Best Western Plus Service Inn & Suites for a 3 on 3 hockey tournament. The staff was amazing, friendly & very helpful! The rooms were clean, the breakfast was delicious & the kids had a great time in the pool area! The kids loved the chocolates in the room when we arrived. We will return & we will recommend this hotel to anyone who visits Lethbridge.

"Don't give them your email address!"
AJCasual, 11 Septembre 2018

This hotel is very comfortable and all was fine. BUT, do not give them your email address on check in. Since getting back I've been inundated with emails from Best Western. Clicked unsubscribe several times but the emails will not stop.

"Great stop for business or pleasure"
zachwiskar, 11 Septembre 2018

I really enjoy this Best Western. It's in close proximity to Coulee Brew Co and the highway, and I would recommend it to either singles or families. The breakfast buffet is very tasty and a great start to your day!

"Great hotel"
X5524WPbriana, 07 Septembre 2018

This is a great hotel which offers excellent value for your dollar. As usual the management and staff provided terrific service and the quality of the room and facilities exceeded my expectations. The breakfast facility provides a pleasant atmosphere and a great selection of food and drink at no cost to you the guest.

"Best place to stay!"
tayl0r47, 07 Septembre 2018

This is overall the best place to stay! The staff are wonderful! The staff work extra hard and are very positive and helpful when you have questions about the area.I wouldn't stay anywhere else! The beds are so comfortable that I am able to enjoy my sleep.

"Great Hotel Experience"
229randallw, 02 Septembre 2018

This is a wonderful hotel. I was pleasantly surprised by the size and comfort of the Junior Executive Suite. The hot breakfast was outstanding; it was great to be able to eat from china plates and use metal cutlery. The gym was not large but it had everything for cardio and resistance training.

"Quiet, Clean, and Comfortable"
joni224, 01 Septembre 2018

Nice, quiet, and clean hotel. Good breakfast with a varied selection of items. Better than average hot food. Some of the better hotel coffee I've had. Front desk staff helpful and very personable. Great overall experience!

"Best Family Atmosphere"
dancerHonolulu, 29 Août 2018

Great Hotel,Good Location, services were excellent, Amenities were very pleasing, away from the heart of the city and very quit, with a great continental breakfast.Easy access to and from the city and surrounding area's

"Best service in Alberta."
spapp2018, 28 Août 2018

Whenever we travel to Lethbridge we will always stay at the best western. The staff here is fantastic and make the stay very comfortable. There are hotels in London and New York that should be looking to the best western in Lethbridge to learn how to treat guests right.

"Awesome hotel"
bobbybarnett5, 27 Août 2018

Great service from start ri finish. Would highly recommend this hotel everything was taken care of from the moment we arrived. Staff was very friendly and went out of their way to make my experience that much better

"Anniversary Stay"
goldhaftner, 24 Août 2018

Let me start by saying the staff werer all great. They did a really good job. They decorated the jacuzzi suite I had booked to make it a little more romantic. The room was clean. However, the jacuzzi tub did not hot water which was very disappointing. The breakfast was not the greatest. The hashbrowns were soggy and the bacon was undercooked for me. some people I am sure would have loved the bacon. I can't say everyting was bad. The hotel was clean and the staff were great. Just wish we could of had a better stay for our anniversary as you can't get that back.

"Business"
hpl246, 24 Août 2018

The hotel and staff are clearly the best in Lethbridge. Stay there as often as I can as the staff recognizes me and my needs. Not a better place to stay. Close to my work and good resturants. Easy to get to and easy to get in and out of the city.

"The best staff you will encounter!"
AshleyO3372018, 22 Août 2018

Our trip was great in all aspects, but I can not say enough about the wonderful staff at the front desk, and the wonderful housekeeping! They make the stay even more comfortable! The rooms were clean, the water slide was a blast and breakfast was always hot and fresh!

"Excellent Hotel"
ulia842, 21 Août 2018

Excellent Staff and Rooms highly recommend. Front desk staff very helpful and will go out of there way to make your stay as pleasant as possible, room was very comfortable and clean will stay again next time I'm there.

"Great stay in Lethbridge "
Stuart71, 20 Août 2018

We stayed here for the first time this past weekend. Great place to stay, next to Coulee Brewing and easy access off the highway. Very nicely appointed rooms. Great breakfast with both hot and cold choices. Lots of parking.

"Lethbridge 2018"
sceeg, 15 Août 2018

very good value, location, breakfast and room. Good parking, great apperrance of property and close to our destination - to see uncle in hospital. When we arrived, there was customer appreciation meal in hospitality room - bonus!

"Fantastic Stay"
JaredG112, 13 Août 2018

Great service from check in to check out! Spent 3 nights at the hotel. Comfortable and clean rooms. Breakfast was your standard continental breakfast but it was fresh. Highly recommend staying for business or pleasure

"Great hotel"
Joanne B, 12 Août 2018

The room was very nicely made up, nice decor, well stocked and the temperature was great(the air conditioner worked and was needed!). Wifi was even pretty good for being in a hotel. The hot breakfast was good, staff was friendly and location was great! Make sure to eat at the Coulee Brew company next door! I would definitely recommend!

"Great Place to Stay in Lethbridge Alberta Canada"
Rayburn9, 12 Août 2018

This is a great place to stay. It is in a nice area of Lethbridge close to restaurants, etc. The rooms are very comfortable and clean. The beds are great with a great choice of pillows. The breakfast in the morning has many choices and is very good. If we are in the area again, we will definitely stay here again.

"Love this place"
johnrovin, 11 Août 2018

Very friendly and clean helpful staff live the buffet and in town to arange my parents funeral and ur staff was very polite and supportive the only thing I noticed is the elevators are slow and loud very enjoyable trip though

"Great hotel"
Brett F, 10 Août 2018

Would definitely recommend this hotel to others. Very clean, modern. Very helpful staff. Great hot breakfast, didnt use the pool unfortunately so cant review that aspect. Comfortable beds too! Would stay here again

"Amazing staff!"
emmasolowan, 08 Août 2018

The staff here are friendly, outgoing and truly looking to make your stay better! My room was upgraded and I loved it! It was clean with all working amenities. It was a great stay! For coffee lovers, there was coffee always available and Tim Horton's is across the parking lot - that was a definite perk for me!

"Great hotel for a great price"
Sherri B, 03 Août 2018

Hotel was very nice and clean. Great value. Good breakfast. Kids enjoyed pool and waterside although it is very small. Rooms were nice and clean. Staff very friendly. Hotel nice and clean overall. Close to the highway for easy access. Would definitely stay again.

"Good Option for the Price Range"
Crystal M, 30 Juillet 2018

I've had to stay in Lethbridge a few times this past year and I'd say this was the best hotel for it's price range. It's kind of dated but has a decent pool and hot tub. My daughter enjoyed the slide. The rooms were clean and had nice showers.

"Clean hotel"
Lauraloo29943, 30 Juillet 2018

Clean hotel. Our room was lovely, except for the bed. I find beds not usually comfortable in hotels. This was not the worst but definitely not the best. We felt off centre. Also the in room air conditioner was very loud. We ended turning it off and having the window open instead. Breakfast was good. There were issues with the pancake machine, but they were attempting to figure it out. My only suggestions would be to have cupboards better marked. I couldn't find bread, my husband had to tell me bread was in the cupboard. Also have a designated place to leave dirty dishes instead of a cart that is placed far to close to the table area. We didn't use the pool but would have if it had been a longer stay. Wished the front desk staff (who were pleasant) knew more about eating places in the area.

"best X @BW"
David B, 27 Juillet 2018

clean inside &out friendly , nice breakfast, pool,hardworking staff, brew pub restaurant next door is family friendly, and casino is walking distance, Lethbridge is a clean safe city with sports and hiking and great parks

"Great hotel"
Jim W, 26 Juillet 2018

The waterslide was excellent. Our grandchildren had hours of fun there but the pool itself was ?mall so we were unable to really swim in it. Rooms were spacious and clean. The breakfast bar served hot and cold items. Very good experience overall.

"Very Pleasant Stay"
Ronnie1953, 24 Juillet 2018

From check in to check out we were very pleased with this hotel. The staff were very friendly, yet professional. Very comfy bed and wifi that never failed once. Hot breakfast in the morning was delicious with a very nice selection. I would definitely stay here again.

"We Keep Coming Back"
Glen G, 23 Juillet 2018

I believe that we have visited this property four times during that past four years. We've always enjoyed receiving good service from the front desk, and our room has always been cleaned and prepared to our satisfaction. My wife especially appreciates the cleanliness of the bathroom. We do have one recommendation, however. The small "workout" facility could be improved. The aerobic machines need to be replaced with newer and better equipment.

"Clean and friendly"
Lesley W, 22 Juillet 2018

The hotel is well sited on the edge of the city. The rooms and spacious and clean. We found the staff extremely helpful and friendly. Breakfast is included and is sited in a very pleasant room with an outside patio. There are places to eat for dinner nearby. Would definitely stay here again if in the area.

"!!!"
Nicola L, 22 Juillet 2018

This property was fantastic. From check in to checkout it was great. Love the precheckin email, that was a nice surprise. Breakfast was busy! Those ladies worked there butt off to ensure there was plenty of food out for all the guests. Unfortunately the pancake machine wasn't working properly, my daughter loves pancakes!

"Sleep Well on the Prairies"
523grahamj, 17 Juillet 2018

Lethbridge in south central Alberta is not a small prairie town, although it is surrounded by them, and ir the fourth largest city in Alberta. It is closett MacCleeod and the utterly fascinating Biffalo Jump --- Heads Smashed In. The Best Western is a very comfortable pelace to rest before the excitement of the buffalo hunt. The beds are comfy, the place very clean, tghe breakfasts are substantial and thge staf attentiev and helpful. It is not far from good restaurants and is reasonable in price. Wee recommended.

"A Great Pleasant Surprise"
BobFarr2000, 17 Juillet 2018

The welcome was efficient and friendly the rooms exceptionally clean and the breakfast room well serviced. The breakfast was good with wide selection of food. No plastic utensils and real cups and plates a real bonus. Tuesday is the day to stay here.. you'll see as you check in. This is a hotel that is making real effort at reducing the amount of plastic and waste in the daily operation. Stayed here on two separate occasions and both were excellent. I would like to read that it has become a NO PET hotel

"Last Minute Find"
tpayne33, 11 Juillet 2018

We had been travelling all day and did not have reservations. This was one of the last hotels with vacancy in the area. The lady at the front desk was very friendly and helpful. The pool was a huge highlight for my little one. The breakfast was also great with many choices. Highly recommend this hotel.

"Best Western Inn and Suites, Lethbridge, AB"
tlspirit, 07 Juillet 2018

Rooms are very clean and comfortable. Staff are all very friendly and helpful. Cleanliness of the room is the most important item when I stay at a hotel. Best Western Inn and Suites in Lethbridge, AB passed with flying colors. They served a fantastic breakfast buffet with both hot and cold choices. Very clean and well maintained. This hotel will definitely be my “go to” hotel when visiting Lethbridge. PS, love the pool!

"Clean, comfortable and quiet"
Susan B, 06 Juillet 2018

After a long days birding it was so nice to check into this hotel. The reception staff were pleasant and efficient. The room was very clean and the linens were fresh smelling and not perfumed. I do appreciate having a sofa and chair both with good lighting. The breakfast was very good and, because they were expecting a crowd, we sat in the overflow breakfast area and did not have to listen to the TV - so nice. I appreciate the fact that this hotel uses real plates, cups and cutlery. I think it is so much more pleasant to eat from and saves a mountain of waste. As a vegetarian I also very much appreciate that the yogurt that is supplied does not have gelatine in it so I can eat it too. My husband really enjoyed the bacon, sausage and eggs. We will certainly stay here again when traveling through Lethbridge.

"Enjoyed Best Western Lethbridge"
diannel385, 06 Juillet 2018

Enjoyed our stay at Best Western Plus Inn and Suites. As we were moving with our pets we really appreciate that Best Western is pet friendly. Staff were efficient and helpful and the hot breakfast was very good! We will stay here again!

"Friendly and helpful!"
A3711MEwayneh, 27 Juin 2018

I have stayed at this hotel on many occasions over the last several years and always have a positive experience. Caring and helpful staff and a comfortable environment make it my hotel of choice when traveling to Lethbridge.

"Excellent hotel"
Louise G, 26 Juin 2018

Great hotel. Rooms are very clean. Complimentary breakfast was superb. Staff are very friendly and helpful. Rooms are very clean as is the entire hotel. Absolutely recommend it and will stay again when in Lethbridge.

"Great Hotel"
davidhO5545PU, 24 Juin 2018

Great hotel, restaurants within walking distance. Easy access. Great parking. Very close to Hwy 3 which is an east west corridor. Conveniently located along 43 Street between Hwy 4 & Hwy 3. Tim Hortons next door.

"Lovely as always!!"
Peggy S, 15 Juin 2018

We were in Lethbridge for our daughter's graduation and when we go we always stay at The Best Western Plus. They have good service, the rooms are comfortable and they serve a great and varied breakfast. We love it!!

"Family Trip"
W N (bill) G, 14 Juin 2018

We found all the staff to be very helpful and the rooms were very clean. We travelled to Lethbridge for a family event and we were very glad we stayed at this Best Western. We shall return again on our next trip to Lethbridge. Thank you.

"It's a PLUS!"
Bob W, 03 Juin 2018

We begin to expect a given level of comfort, bed, food, service, etc. according to the name of the hotel. Same here. As a Plus hotel this location is everything a person could expect. No exceptions. No problems. If you are in the area - Stay here.

"Highly recommended!!"
tabathaw71, 01 Juin 2018

I highly recommend staying here. Close to amenties, very clean and modern. Beds were comfortable And the breakfast was good. The staff is very professional and kind. Overall great experience the price was fair.

"Great place to stay"
Bob C, 31 Mai 2018

Very nice staff, nice clean rooms, fast check-in and check-out, good location near the east side of the city, no problems at all. Would stay there again and recommend it to anyone going to Lethbridge.

"welcoming and safe"
586robyns, 31 Mai 2018

I stayed at the Best Western in Lethbridge because I was travelling alone, and always look for a hotel that is close to amenities and appears to be safe. the Lethbridge location met all of my expectations - the staff were friendly and remembered me long after check in! The room was clean and spacious and quiet. The free breakfast was great. with a wide variety of hot and cold items! I would definitely stay at the Lethbridge Best Western on my next trip.

"Lacrosse Tournament"
442sheilal, 30 Mai 2018

Hotel was great overall, customer service was excellent! Breakfast was okay, the hotel was in nice condition and room was clean. The rooms were a bit stuffy but I've stayed in a lot worse. I would stay there again!

"A fabulous stay"
allmine63, 27 Mai 2018

I would definitely recommend this hotel. The staff was very friendly, and made us feel as if we were family. The room was exceptionally clean. We enjoyed a delicious complimentary breakfast.i would absolutely stay there again

"Great hotel"
BECinCalgary, 17 Mai 2018

Similar to other best westerns in the province this location did not disappoint ... beautiful rooms and an excellent bed and fantastic breakfast included. Great value and comfort at a reasonable cost!

"Very good"
Edmund C, 03 Mai 2018

Staff are very welcoming and accommodating. Beds were comftorable and room was clean Stayed one night for short trip Very relaxing and close to amenities Always enjoy our stay here Room is cozy I love the extra pillows

"Chemicals and bad ac"
Lady154914, 29 Avril 2018

Stayed with family members in several rooms. The sheets had a bad chemical (bleach) smell. 2 of the family members had reactions to the strong bleach in the sheets. The air conditioners made a lot of noise all night long and didn't really work as the room was hot. Not a good night's sleep at all

"Drunk and Disorderly Guests"
sherry p, 28 Avril 2018

This property has no control of its orderliness - the oil field construction worker guests are out of control and I got no sleep, breakfast was a free for all bombarded by rude unapologetic rig workers who had a drunker tail gate party on and around my 90,000 vehicle because I was parked right at the back door to the building. The stay was horrific.

"Wedding/Bridal suite"
Kyra D, 22 Avril 2018

Amazing! Staff was so pleasant and friendly. The room was nice and spacious for all of the bridal party to get ready. Great lighting for photos and makeup. Very clean and extremely comfortable beds! When coming back from our reception, they had left us a nice bottle of wine and a nice note to end the night. Would definitely recommend this hotel for wedding parties or guest setups.

"Great Hotel Option for Lethrbidge"
BigBadReview, 18 Avril 2018

The Best Western Plus Inn & Suites is a great hotel and one of the better options if you find yourself in Lethbridge for the night. Clean, comfortable, relatively quiet, and easily accessible. It's also right beside Coullee Brewing Co., which is fantastic. As someone who loves craft beer, this was a huge boon. Lethbridge doesn't have all that many amenities or restaurants, being a smaller city, so having the hotel directly beside one of the hot spots is a big plus.

"Great stay!"
drglh11, 17 Avril 2018

We stayed there with our two children for a Ringette tournament in Lethbridge. Daily breakfast was provided with many choices which was a huge convenience. The team had a great time in the pool and waterslide (albeit it is very small) so was very busy because other teams were also staying at the same time!! It was pet friendly, we brought our two dogs, they put us on the main floor so it was convenient to take them out for a walk!! Easy and quick check in and check out. It was quiet except our puppies often barked with the other dogs staying in the hotel. Overall it was a great stay for our family.

"Wonderful place. Nice rooms and great staff."
tiffenyo, 17 Avril 2018

The rooms were really nice and clean. The staff was really professional and nice. Was a great place to stay with the dogs. I would recommend staying here anytime. I especially love the little snack shop they have. Much better than vending machines.

"Always Top Notch"
Blueroses2, 16 Avril 2018

always a great hotel to stay at and they accept my dogs which is sooooo important to me. I will always stay here . the staff is great and it for me suits all my needs Friendly nice staff and great value for my dollar.

"Printer needs upgrade"
Rawbroy, 09 Avril 2018

Printer needs to be updated to print out pdf documents directly. PDF files were hard to view. Computer Needed software to be dowloaded which could be done by only admin. Everything else was good. Colton in front desk went well and beyond. He tried his very best to assist my needs.

"Very nice"
snailMedicineHat_AB, 09 Avril 2018

This is a nice clean hotel with very friendly, professional and accommodating staff! Good rates that includes a very nice complimentary breakfast with a good variety and selection of good food and decent coffee. A nice pool with a water slide for children and a small hot tub that was nice and hot and no shortage of fresh clean pool towels. We've stayed here a few times before for both business and personal trips and will most definitely be back! We have had zero issues with this hotel in Lethbridge.

"Great hotel, great service!"
Judydh, 03 Avril 2018

This hotel is just amazing! The staff are super friendly and helpful! We were especially surprised with the wine, beer and pizza on Tuesday afternoon, what an amazing idea! We've never experienced anything like this anywhere before. We were already very pleased with the breakfast, but this is over the top! Wonderful!

"Worst BW i have ever stayed in"
SMTravelMumbai, 03 Avril 2018

They claim to be the no#1 hotel in Lethbridge. Not sure how they arrived at this ranking. Pathetic, minimal breakfast, no restaurat in the hotel, old property looks dark and grim. I am comparing this one with another small town BW property in Spruce Grove where the hospitality, service, restaurant and breakfast was much superior than what i experienced here. As a Platinum member there was no check-in treat that i received.

"Heading Home"
Victor A, 02 Avril 2018

Very nice young man at the reseption desk, friendly, helpful & caring. He was interested in making conversation with us 'older folk'!!! He was helpful in guiding us where to go and eat our dinner. He room was great a lovely comfortable, quiet suite. We had an excellent sleep. We would stay there again.

"Great Place to stay"
BruceT1964, 02 Avril 2018

This is always our go to hotel when in Lethbridge. Good value for your money, clean rooms and excellent service from the front desk to the hot breakfast. Nice pool, exercise and hot tub area with a water slide. Very conveniently located and close to casino. Two thumbs up!!

"Business"
SCOTT H, 28 Mars 2018

Very accomidating staff ,will return again while on business or personal trips. Great location with easy acces to my clients workplaces. if you are bothered by occasional trains would ask for room on the inside of hotel away from main road and train traffic ,otherwise no issues.

"Excellent Service"
Brett T, 21 Mars 2018

This hotel is a relatively new facility with friendly, efficient staff. The location is easy to get to and close to restaurants and gas stations. I highly recommend staying here if you want good value for your money.

"Lethbridge"
dougsavary, 19 Mars 2018

Travelled to Lethbridge for business, this was my first stay at Best Western Plus Service Inn and Suites. The facility was very nice, and well kept. The fitness facility was adequate and met my training needs.

"Good."
shihoasano, 18 Mars 2018

The hotel staff was very nice! The outside of your hotel was good looking and the inside was exceptional however the pool was intermidiet. Our room had a malfunction key and your daft managed to fix it promptly!

"Happy Happy"
Deborah B, 13 Mars 2018

As soon as we arrived the young man at the desk made us feel like we had been friends for years. He was extremely helpful and made us feel welcome. Room was clean and presentable. When we discovered our lack of technology with the remote, we called the front desk and they called us back after researching our issue. We were given a restaurant review which proved to be top knotch!

"Nice, Clean, Fun!"
seederek, 08 Mars 2018

Decent work-out room, bonus slide/pool/spa combo, not a bad breakfast. Rooms very modern and comfy, with contemporary artwork. Funky lava aquarium art in lobby, a must-see! Friendly staff, with Gold Member bonuses waiting in room.

"Stay and Relax"
Susanne L, 25 Février 2018

Love staying at this BW! It has everything you need and is clean and well maintained. All the employees enjoy their job and try to make it their mission to make your stay the best! We also enjoy the craft beer pub -- just a hop and skip away from the hotel.

"Best Western plus Lethbridge Alberta"
Bill G, 15 Février 2018

Great location. Professional courteous staff. First class hotel. Excellent. Will certa only return. Very handy to Lethbridge fairgrounds. Great access on bypass road and great access from US. Less than one hour from US Boarder.

"Clean quiet hotel that accepts pets"
Margaret A, 13 Février 2018

Although we had to pay a $20 pet fee, this hotel was very accommodating. The room was spacious and clean. Great TV system and the free wifi internet worked well. The hotel was very quiet and the bed was comfortable. Breakfast was excellent and they even used nice dishes and real cutlery. Nice to see this! I wouldn't hesitate to stay here again.

"Great Family Hotel"
annepK2818YS, 12 Février 2018

Rooms were clean, internet great staff was friendly. Breakfast had a great variety and was well stocked even with all the guests! Would recommend this hotel to families! We stayed for a hockey tournament and then look and breakfast were loved by all.

"Professional service"
travellingshow2013, 04 Février 2018

I stayed at the Best Western this weekend. I was told in advance that there would be sports team staying at the hotel over the phone. When I checked in, I was also told that there would be sports team in the hotel. I was told that if there were any problems that they had security that would deal with it. I heard no noise all night and had a great sleep in my extra comfy bed. The room was clean and I appreciated the free water. The breakfast had many options and I understand that they don't have a kitchen onsite so enjoyed what they had without any further expectations. I used express check out and was on my way in no time. I will be back.

"Convenient"
pnickel87, 04 Février 2018

Great place to stay if you passing through on business like me. Hotel is clean looks new and staff were very professional. Fitness room was great for hotel, and there was a brewpub next door to gain back any calories you burn there.

"This was our first stay here and it won't be our last"
MSG-RET, 01 Février 2018

This was our first stay at this property as we usually go through Lethbridge by a different route. We loved the facility,their breakfast was very good and with quite a few restaurants in the immediate area. It was very easy to access all of the stops that we visited in Lethbridge.

"Sleep would be better on a bench outside"
hkygrl75, 28 Janvier 2018

This hotel failed from go. From my room being booked wrong, the pool being closed and their walls as thin as paper; it would be better to sleep anywhere but here. My options for a properly booked room was a pet friendly room, gross, or outside the pool after my initial request when booking was the end of the hall on the highest floor. Which didn't happen anyways with over a months notice on the booking. The pool was refilled that day and was at 13 degrees, so after a long day of traveling the kids couldn't even relax with a swim. The walls are paper thin, you can hear people talking in the room beside you and every footstep above you. The AC unit that we had on full blast to drown out the noise make noise like a freight train and then switches to noises like an radiator in an old house. Beds are very firm and uncomfortable. Breakfast was decent for an included breakfast. Front desk tried to resolve issues however, after all of the above the only way they could have actually resolved anything was a small reduction in my bill as an apology for a wrong room however, the bill came through as normal. There is a reason why I don't stay at Best Western unless it is absolutely necessary with a group booking as this is the same situations we commonly see with our booking being wrong, the beds being uncomfortable and the noise. The pool was just an added bonus this time.

"Over Run with Sports Teams"
corcarb, 26 Janvier 2018

Stayed for a weekend and was sooo disappointed. Check in and staff were great. Breakfast was mediocre. The hotel was over run with sports teams and kids. Line ups were long at the breakfast buffet and good luck getting into the pool or hot tub! Its a small pool to begin with, max of 16 or 18 people. (cant remember exact #) but it was literally packed with kids! Come on, what about the other guests? Not everyone enjoys screaming and splashing kids. How about implementing an hour or so at the end of the night for an "adult" only swim? Kids should be in bed by then anyway! The beds are hard like a rock and the pillows are about half the size of a regular queen pillow. Another suggestion: put all non "hockey, volleyball or soccer" guests on 1 floor so we do not have to listen to all the inconsiderate people slamming doors and yelling at their kids at 6am every morning! Comes down to, don't stay here unless you are part of the sports teams!

"Simply great"
S6303JDjamesh, 26 Janvier 2018

This was an absolute awesome stay. Friendly staff. Welcoming atmosphere. Definitely above average breakfast. Truly the best i have experienced in Lethbridge. The staff are genuinely kind and helpful????

"Always a great experience"
igasparini, 23 Janvier 2018

Nicely appointed rooms, super friendly and professional team, great accessible location (the Brewery behind the hotel is a favourite place with a very nice menu) and the convenience of a hot breakfast!

"Fabulous Hotel!!"
Lavern S, 11 Janvier 2018

Stayed At the Best Western Plus Service Inn & Suites from Dec. 26-31/2017 for a Provincial Sporting Event being held in Lethbridge. Hotel was fully booked during our stay. We were upgraded to the King suite. Having a separate bedroom from the sitting area was a bonus. The room was very clean, updated, and spacious. Enjoyed the fireplace in our suite as the weather was miserable (minus 35 degrees & snowstorm) for the 5 days we stayed there. Service through out the hotel was top notch. Staff were very friendly, helpful, and efficient. Breakfast was great- the staff were quick to replenish food and went out of their way to assist guests. Only negative comment is the mattress on the bed was extremely uncomfortable & WORN OUT. After the first night, we spoke with the front desk staff to see if housekeeping could change the mattress out for us. When we returned to the hotel that evening, we had been notified that the mattress had indeed been changed. What a difference -- we had the most restful sleep for the remainder of our stay. Will most definitely stay here next time we are in Lethbridge.

"A great overnight "
Parents_of_3Boyz, 04 Janvier 2018

Stopped here enroute to fernie, and we had a lovely evening. We stayed in the executive suite and it was very comfortable for our family of five. The suite has a king bed in a private bedroom, and a queen bed with a sofa bed in the main room. The pool slide is fast and fun! The hotel was busy given the time of year, but it was very quiet and did not feel crowded. The hot breakfast was a surprise, with pancakes and eggs. Its nice that the dining room is separated. The hotel gives attention to detail, and the staff are friendly and very helpful! The hotel felt new and clean.

"Me "
Calvin S, 03 Janvier 2018

Could have more plug ins , was cold out Junior suite was very comfortable Lots of coffee in room Breakfast was good Was a little noisy the last night party but that was to be expected close to New Years and curling celebrations

"Weekend get away"
Keith B, 01 Janvier 2018

Our family met at BW for New Years and had a blast, pool, water slide and hot tub were great, hot tub could be a bit bigger but all in all was a lot of fun. Breakfast has a wide range to offer and was very good. Close to shopping and casino if that's your thing. Good value for your buck!

"Business Trip"
Wartson, 29 Décembre 2017

This is the second time I stayed at this hotel for work and I would recommend it. The hotel is close to amenities and easy to get to. The rooms are nice and the beds are very comfortable. The breakfast staff went out of their way to help me but don't expect much from certain front desk staff. Overall though it is a great place to stay.

"Welcome back from Fiji"
thaineolsen, 28 Décembre 2017

After a two year absence from our children and grandchildren we came and booked 4 rooms, 2 Executive rooms and 2 regular. Our families with children especially enjoyed the executive rooms as it gave them room for everyone but privacy for themselves. It was a great place to come and have fun with family we haven't seen in a long time. Thank you to Best Western Plus for making this one of the most memorable times for our family. It is truly a plus experience and I would recommend staying here to anyone.

"Good Hotel to stay at"
LLStruik, 27 Décembre 2017

Easy location, close to Tim Hortons, casino and off highway enough that there wasn't much noise. Some parking stalls have plug ins for car for cold nights. Clean and pleasant rooms, staff friendly and breakfast a bit better than most complimentary breakfasts. Express checkin and out worked very well.

"Quiet, Clean Hotel, Great Location!"
Sherry H, 27 Décembre 2017

we stayed Dec 23 to 26/17 while spending the days with family. My first time away from my hometown, all was great! We asked for a quiet room, we received it, the entire hotel was quiet many people away to families houses for Christmas. Breakfast items awesome, cold and hot! Very friendly staff! Rooms great size and very clean! The air was good it was fresh , not to dry and very little scent in rooms, this was awesome! Would stay here again!

"Very Caring Staff"
Rebecca M, 26 Décembre 2017

We were staying here for my son's hockey tournament when he became ill. The staff were very good about providing Extra linens and even gave us a bottle of water and offered to get me something to eat/drink.

"Quite expensive for a senior"
Marene S, 19 Décembre 2017

It was close to the casino which was nice. Since there were sports teams staying it made it very difficult to access the breakfast room. For a senior we found the hotel quite expense even though the room we were given was very nice.

"Beauty of a place to stay!"
George L, 16 Décembre 2017

BWP staff was eager to help and make my stay great even though I had no reservation, hooked me up with food etc with no hesitation. The room was clean and quiet. A huge parking lot made parking my truck/Trailer a breeze. Checkout has never been easier!

"Great Hotel"
Emily O, 11 Décembre 2017

Our stay was great! Close to the soccer centre! The pool and Breakfast were great! We will stay here again if we ever need too! Close to restaurants and casino! Parking was also great! Rooms very clean!

"Noisy Noisy Noisy Wish Hampton had rooms "
Jamin K, 09 Décembre 2017

We are back in Lethbridge this weekend for another hockey game. This time we booked last minute and not as a group and are stuck at Best Western cause that's where a suitable room that fit our family would work. We would have much better been back at the Hampton as this Best Western is OVERPRICED and Noisy all we can hear is kids running amounts hotel. The front desk is not friendly either and breakfast was subpar Saturday morning, the beds are ROCKHARD and you can fell the divots from previous guests. We paid almost $200 a night and feel ripped off but I guess it's our fault for booking late. This hotel is not recommended for traveling for anyone, how this hotel is ranked so high on here is beyond me.

"Great stay"
727tainaa, 08 Décembre 2017

Friendly staff, clean room, comfortable bed - nice sitting area in the junior suite. Breakfast room is spacious and selection pretty nice. Hot tub and swimming pool very nicely maintained and clean. Recommend for couples and families!

"Great hotel with great breakfast!"
jessicaeT1657EU, 07 Décembre 2017

Very good Hotel, comfy rooms and a fantastic breakfast very good choices and fresh hot food available! Hotel staff was friendly ans helpful. Room was clean, pool was great! I would stay here again for sure.

"#1"
W W, 07 Décembre 2017

I've spent about 35 nights in hotel this year, this is my favourite hotel. They do all the little things right. I was very disappointed to have to cancel my second night, I wish I could have stayed longer.

"Winter Getaway..."
bv0th, 06 Décembre 2017

Needed a break from winter SK weather so headed west to sunny AB. Very pleasant surprise to find this near-new Best Western in Lethbridge. Easy off - easy on to the main highway (#3) ... this is a great stopover spot if just passing thru, or spending some time visiting or shopping. Hotel is great, very clean rooms, friendly & efficient staff, very nice complimentary breakfast in the morning (well above average, and I stay >50 nights in B/W properties annually). All in all is a great value, and a great spot to stay.

"I love Best Western!"
747katherinen, 04 Décembre 2017

The friendly folks at the Best Western Suites in Lethbridge went above and beyond to make our family Christmas celebration one to remember. From check in, to accommodating changing rooms to allow us to be closer to each other, to recommending a fantastic food venue - they were all wonderful! Enjoyed the complimentary hot breakfast immensely. Thank you thank you thank you!

"Great staff, very nice hotel and outstanding breakfast"
Jody L, 03 Décembre 2017

First visit to this Best Western. Nice pleasant hotel, very clean. Good staff, very friendly and helpful. Breakfast room is very tidy, with a very large selection of hot and cold items. Express check out with a copy of the daily newspaper was much appreciated.

"above and beyond"
roni207, 24 Novembre 2017

Staff and level of service at this location make it a no brainer on where my loyalty in where I stay when in Lethbridge on business or pleasure. The hotel is kept very clean from the parking lot to the suite , and breakfast selection in the mornings is top notch and never a empty tray of breakfast delights which you might find at other hotel chains.

"High Quality Experience"
cindymT1201VV, 23 Novembre 2017

The rooms were laid out very nicely. The décor was very appealing. The Tuesday night corporate night with wings, etc. was exceptional. It was so much more than just a couple of snacks! The staff were very friendly and very willing to help.

"Fantastic Staff"
User, 21 Novembre 2017

The front desk staff could not have been more helpful. My wife's father had passed away and when we called the hotel for reservations for family coming to town we were told the hotel was full. However, Tiffany stepped up and rearranged a bunch of reservations and was able to find 5 rooms for us, taking a bunch of stress off of us at a very difficult time. If that wasn't enough the day of the funeral we needed more rooms for family members that came to town. This time Lindsay stepped up and found rooms for us. We found the rooms to be clean, comfortable and roomy enough to entertain family and friends. The complimentary breakfast was very good and plentiful. Also, this hotel is one of the few that uses actual dishes and mugs in the breakfast room. The hotel is easy to find and get into. We will not hesitate to stay here again the next time we are in Lethbridge. Highly recommend.

"JUST LIKE HOME"
Blueroses2, 21 Novembre 2017

Fantastic place to stay in Lethbridge... Super Staff Great room s and excellent quality for your $$$$ Clean ( House keepers are so much fun and very pleasant. I will alway stay here when I come to town on business PS THEY ARE PET FRIENDLY

"Disappointed"
Bob B, 17 Novembre 2017

Major safety issue (supposedly employee caused but why not addressed?), changed rooms, heat/air defective in new, wifi weak and not useful, billing issue. Not what I hoped for by staying in a Best Western. Travel a lot, motels. Cannot find any chains that actually do / provide what they promise / promote. Will not stay there again (travel thru area several times a year). Wondering about the whole motel experience in total. Need some serious attention paid operations in genereal it seems.

"Basic hotel. Rude Service desk attendants"
FlymaRocket, 09 Novembre 2017

I had an extended stay with the Best Western Plus for work. I had extended my stay for an extra 4 nights with the front desk staff after already had stayed 8 nights. I was told that this would be no problem and that it was taken care of. Sunday night I had gone to the front desk to clear up my bill, and I was told that there was no extension on my reservation and that I would have to check out Monday morning and that there was no rooms available to re-book. This was frustrating spending all of sunday evening looking for a vacant room. The front desk staff offered NOTHING for me. Just a simple " to bad, we are over booked" see ya. Also the "manager" was incredibly rude, when I simply had asked her to help me figure out some issues with my rewards card. She was not even the slightest bit helpful, and told me that it wasn't an issue she needs to deal with and I should just call the 1800 number. Not impressed. I guess leaving early to one of the local hotels in the area was a blessing in disguise.

"Business"
40sarge, 03 Novembre 2017

Very nice and welcoming hotel, quiet as well. They had client appreciation night when I was there. Appetizers, wine & beer. Continental breakfast was very good as well. I would highly recommend staying at this hotel.

"Hotel Review"
Q1552WUjasonl, 03 Novembre 2017

Hotel was very clean and friendly staff. The breakfast was good. Standard meal from this type of chain. The gym was a good size with up to date equipment. Location was OK but I would have preferred more restaurant choices closer to walk to.

"Simple Business and R&R"
Sabrina C, 01 Novembre 2017

This hotel was exceptionally clean and well set up. Right down to mint chocs and bottled wtr at room entrance. Check in was great and stress free. Ty Josie for that. ?? However, my trip went a lil sideways shortly after my return on Oct 30th. Which left me to have to leave before my room was dated for check out. I was quite distraught. Not to mention it became a lil worde when i was informed this cause was also a guest there. So i asked to check out. I was not iffered a refund on second night. Which i found was a lil rude. But the bad oart is when i requested my $250 deposit back. I was argued with. I u understand she was needed to insoect room, yes. But the fact i was distraught n left. But called GM THE NEXT MORNING. HE REFUSED ME MY DEPOSIT DUE TO A NOISE COMPLAINT. not only did he stop there. He thought it was all a big joke was disrespectful and quite unprofessional and rude. I ha e never experienced a GM with such lack of regard to customer appreciation or service. It is now Nov 1/17 and when i called again today i was informed she coukd not access my moneys. That i was needed to call gm in am. Co.pmetely unexceptable. Since my deposit should be in same place as it was when i paid it to the front desk. Not to mention the last person i wish to speak to would be that totally disrespectful GM which i might add, is in dire need of a recourse on respect, manners, decency, and customer service. The hotel is by far spectacular. But the gm could use some improvements. Im still waiting on my moneys.

"Not bad"
Mrhabs, 28 Octobre 2017

Check in went well and majority of stay was good. 2 issues that affected my stay to reflect my rating of only good... the breakfast attendant wasn't the friendliest and wasn't nice at time to guests. ( couple guys waited 5 minutes each for the pancake machine and attendant still said they did something wrong... they pushed the button and nothing happened lol) My coffee table had drink circles my first night and they were still there when I left on Friday. I wiped them up with one wet napkin?

"stay in lethbridge"
siuheiw2017, 26 Octobre 2017

Good stay, enjoyed staff, amenities. Excellent rooms, good quality breakfast nice variety. Next time stay in Lethbridge will definitely stay at the Best Western. Water slide would be fun for families with children.

"Comfortable and pleasant"
WesRox, 23 Octobre 2017

Very nice hotel. Friendly, helpful staff and good amenities. They allow pets which is great for those travelling with. Offers reasonable breakfast. The beds are great and it is very clean. I choose best western whenever I can when travelling.

"Favorite place to stay in Lethbridge!"
Frank T, 17 Octobre 2017

The hotel is well appointed with clean comfortable rooms with a great breakfast offering. We especially enjoyed the king-size bed and spaciousness of the room. Easy access from highway 3 and 4. We hope to be back soon!

"Lethridge"
debbiekI7343MT, 13 Octobre 2017

Great place! Clean, well equipped, great bed! Staff as helpful an the breakfast buffet was as good and well maintained. Love the fact you could walk across the pRking lot to that great little restaurant and brewery Coulee Brew!

"Great stay"
Shawnmicrob, 13 Octobre 2017

Nice staff comfortable beds . Nice rooms Tuesday nights they have free beer wine and appetizers for corporate appreciation. Very friendly staff . Would definitely stay again a close to the casinos walking distance

"Thanks for the great stay"
tysondowler, 12 Octobre 2017

Great breakfast, excellent staff very polite and helpful. Room is always clean with a comfy bed, the pool is in good condition along with the hot tub. Corporate night on Tuesday is a great hit would recommend this hotel to anyone staying in Lethbridge

"Best Western Lethbridge Awesome"
Bradley M, 12 Octobre 2017

Great Hotel with Great facilities. Super clean and Super Friendly. The rooms are nice, new modern, and comfortable. Nice restaurants within walking distance. I have stayed here a few times and will stay here again.

"Great staff!"
Karen H, 10 Octobre 2017

We happened to arrive the same weekend as the hotel was full of young soccer players and their families. No matter, the staff was great at keeping the halls cleared and quiet. Also, the manager was very helpful (and cheerful!) in helping us to find lodging for the next two night in our next destination, despite the chaos!

"Great Service"
Kim_TimJ, 06 Octobre 2017

We stayed here for three nights in October. Loved the King suite with jacuzzi. Our flight was cancelled but we were able to check in again for one night. Thanks to the manager and his staff for making our travel so much easier.

"good times in lethbridge"
johngF4338ZD, 05 Octobre 2017

The best western was great, staff and hotel were very hospitable. The location was easy to find and had a casino within walking distance. The area was easy to get around and we found the downtown interesting enough to come back.

"Great hotel to travel for business"
788karilynnt, 02 Octobre 2017

I have always had exceptional service. I use this hotel for business travel and there are never any surprises. It is nice to have the comfort and security of knowing that the hotel is always going to be good. Clean rooms, great staff and fabulous breakfast selections. Highly recommend for travel and pleasure.

"Excellent hotel"
cathysE6519ZX, 30 Septembre 2017

I had a conference in Lethbridge and the conference was in this hotel so we automatically booked here. It was a very new hotel, friendly staff, clean comfortable rooms, Internet, optik tv. The cookies were a nice treat! Staff went out of their way to check in and be helpful. Breakfast was nice and typical for a free hotel breakfast these days. I would absolutely stay here again for personal or business!

"A Solid 10!"
Val H, 28 Septembre 2017

This Best Western, from check in to check out, was a pleasure to stay at! The location is easy to find when driving through and is located close to a Tim Horton's and the casino! The rooms are very clean with super comfortable beds! Breakfast is included and has a great selection of hot and cold food, but you got to try the sausages, sooo good!

"Wonderful stay"
davidsP5257TB, 27 Septembre 2017

A great hotel stay for your money. Staff bends over backwards for you. Very clean room and super comfortable bed. Will not stat anywhere else while in Lethbridge. A great choice of breakfast items to choose from.

"good confortable"
therese f, 27 Septembre 2017

use handicap room, door key did not work to coming on the side ,,,had to go around the front door to open door for my husband with his walker. room good bed confortable, Brealfast good, staff very helpfull went out of there way to help us . No rush to eat relaxing and food plentiful.

"Hotel stay"
301leighd, 26 Septembre 2017

Great staff, a few extras offered - good location for highway access, and access to restaurants, grocery, etc within 3-5 kilometres. All facilities, including pool and fitness centre were clean, and no problems with internet access. The Optik TV from Telus was a great touch, too!

"Excellent"
Mel B, 25 Septembre 2017

Great sized room. Staff all very helpful & friendly. Full buffet Breakfast each morning was a real treat. Location of the hotel was easy to find and was a short drive to shopping/restaurants. Plenty of parking too.

"Great stay!"
Shane F, 19 Septembre 2017

Wonderful hotel and staff! I will definitely stay there again!!! I was there for two weeks and made me feel right at home. Everything was clean and tidy. Breakfast was good and amenities included everything I needed.

"Love this place!"
Tracy C, 19 Septembre 2017

I drove from Edmonton that day. Which was a four hour drive in pouring rain. When I got there I was upgraded to a wonderful room. Spacious, clean, good lighting (which is important for me doing paperwork after a long day doing calls). Staff are professional. Pool and hot tub were comforting! Breakfast was well presented, plentiful selection, and amazing service staff.

"On the road again..."
ladamarczuk, 19 Septembre 2017

Great place...room, front desk, breakfast.. all very good!,I stay here every time I am in Lethbridge and will every time I am through..as I am a regional manager that stays out on the road quite a bit..one of my favourite places to stay!

"Great place to stay"
Bernie J, 17 Septembre 2017

Staff in this location go out of their way to make your stay as comfortable as possible. Rooms are sparkly clean, beds are very comfortable, breakfast is excellent. A great place to stay. Often see Snow Birds staying here...lots of parking.

"Tour group."
rocketman000, 16 Septembre 2017

Really good. Nice rooms. Good beds. Big bathroom. Nice breakfast. Nice staff. Good location. I like it. Will come back for sure. Best Western are very reliable. What more can I say. Good value. Hotels are getting very ecpensive. Close to the Casino.

"Best Western Hotel Lethbridge"
travsalesguy, 14 Septembre 2017

Clean, spacious rooms and friendly, helpful staff everywhere you turn. Nice pool and fitness amenities and a nice breakfast to start the day. I always stay here when in town. Book early, popular spot!

"When a hotel treats you well..."
Q5184USjenniferc, 14 Septembre 2017

Spent two days in Lethbridge and had booked the Best Western a few months earlier. We arrived and they upgraded us to a suite...what a great start to a vacation. The water and cookies in the room meant we could enjoy a cuppa before retiring for the night. Lethbridge has a lot to offer a visitor a staying at Best Western was the icing on the cake.

"Clean, very friendly, nice room"
Gordon B, 13 Septembre 2017

Check-in service was super friendly. Room was fairly modern and clean. A snack and water were provided for my enjoyment. The bed was comfortable and pillows were very nice with varying types to suit most people. The only issue was that the air conditioner was horribly loud when it started up. My co-worker in the room beside me had the same loud air conditioner. These AC units need servicing. I would only return here if the AC units were not so loud.

"Best Western Hotels Are The Best!"
P8642KYbethm, 12 Septembre 2017

We travel several times a year and always try to stay at Best Westerns - no matter what city - they are consistently great places - comfortable,clean and no more costly than other chains. They offer great breakfasts and the membership with their loyalty club offers nice rewards.

"Best Western is the best"
brantchrischewie, 12 Septembre 2017

Can't say enough about the friendly staff, they go out of their way to make you feel at home and comfortable . Room was clean and comfortable. Breakfast was good and staff made sure there was always enough food out. Would definitely stay again.

"Wonderful night's stay at Best Western Lethbridge"
johncX3410SL, 05 Septembre 2017

Enjoyed the stay, rooms were very clean, employees very helpful and courdial. Full breakfast, anything you want hot and cold food. The hot food was fresh. Would recommend to anyone. Staff kept dining area very clean.

"Great place to stay"
kellysA1091OL, 05 Septembre 2017

Receptionist very helpful getting us a great room, hotel is located close to casino and micro brewery/restaurant. The hot breakfast was awesome lot to choose from. If we have to stay in Lethbridge again, it will be at this hotel.

"Working in Lethbridge."
davidhY4094BO, 02 Septembre 2017

I'm staying in this hotel until suitable rented accommodation has been found. Best Western is my preferred hotel choice. The corporate night on Tuesday's is well received by my work colleague, but there seems to be a minimum supply of food, you have to be there early or you loose out, maybe a register could be started of those who will attend, people who regularly stay at hotel, not people just passing through.

"Brutal Deposit"
Mcnotmac, 30 Août 2017

I've stayed at a lot of BW Hotels over the years. Heck, I travel and stay at a LOT of hotels, B&Bs, Inns, motels, Air BnB places, cabins, from scary 1 star places because everything is full to 4.5 star downtown Vancouver hotels for business - pretty much all over, in a year. BW is the first and only place to charge me just shy of FOUR TIMES the cost of my room as a deposit, for one night. It's reprehensible, imo. I was told that I had to have a hold on my card for the cost of the room, plus $250 in case I smoked in the room. So, for one night, there was a hold for $410.00 on my credit card. ...which lasts for three days, by the way. For those not aware, when you agree to a hold or deposit on your credit card, it takes 3 days for it to drop off. It's the most I've ever been nailed for a deposit ever, and I'm not some young partying punk either, nor do I look like one. I'm a middle-aged business woman, and a busy one, at that. It's a crazy policy that many bigger hotels are taking on, and its getting larger and larger. I get the idea behind it, but hey, I might crash my car in to the side of the building too. In any regard, the amount is getting nuts. It's not the amount - I'm not broke in any which way or form - but it's insulting to tell me I might do something, so let's put a three day hold on your card for 4 times the room cost. Insane. Moving on: for a hotel that's all of 2 or so years old, the carpet is horrifically worn in the hallway, the furniture in my room looked like a cat got loose and spun out on it with it's claws out and it could have been cleaner - there was a dirty drinking straw laying on the floor, which is just bizarre. The bed, despite being told I had booked a room with a pillow mattress was brutally uncomfortable and very worn, therefore the pillow top is nearly non-existant and you can't make the room dark - there is a pile of light that comes from under the curtain, even with the A/C off. I had to put earplugs in to drown out the sound of the high pitched whine from the mini-fridge. I always carry some when travelling, luckily. Minor things, but I was heavily annoyed at the crazy deposit amount already, and didn't get a great sleep besides. I had to conduct the business I was in the area for, then drive 6 hours back home. Awesome when sleep hasn't been great, and I can usually sleep anywhere on anything. Overall, the staff were very nice (the lady at reception was very kind when I heavily questioned the high dollar amount policy, which I wasn't told. I was just handed a machine with my card put in, asking for my PIN#, the dollar amount wasn't on the screen, hence why I refused at first. I'm not putting my PIN# in for some random thing that I haven't been told about. She could have handled that a tad better, like being upfront about the policy instead of just handing me the machine for my PIN#), and she's an asset to the company - she can handle a travel-weary and irked guest very well. ;) Despite the straw on the floor, the suite was quite clean. Would I stay here again? Doubt it. I am not a fan of big-box Hotels, due to the very thing that annoyed me: Nutty policies that no one else uses (and I work in the industry, so I'm quite well aware of the various policies out there) to that extreme. Now I'm going to call VISA and ask them to remove the insane hold on my credit card. A one night stay, 3 days of being punished because someone else smoked in a room. Sheesh.

"Very nice hotel"
Christine T, 29 Août 2017

I am not usually a Best Western fan because they seem to be dated an inconsistent in quality. The Best Western in Lethbridge, AB was a very nice hotel with a nice fitness center. The location was convenient and the staff very friendly and helpful.

"Worked Perfectly"
jonesy2291, 28 Août 2017

A group of 16 ladies stayed a couple of nights at this hotel while on a golf getaway. The hotel was great, as was the morning complimentary breakfast. The only thing that would have made this stay any better was if we had all been in rooms all beside each other.

"Frustrating customer service and business practice!"
Traveler154914, 25 Août 2017

We had booked our accommodation August 21st for a two night stay for the 23rd and 24th. One day was booked using our Airmiles online, and the following day was booked by telephone 5 minutes after completing the online booking for the Airmiles day. We called specifically to make sure that it was a seamless stay, and were assured that all was good and arranged for our stay. We arrive and everything seemed to be going well, until we ask about the preauth on our credit card for our stay, (reason being we've been burnt before and are leery). In at least the last 5 years in our numerous BW stays it is usually $150.00 for the entire stay and sometimes less, but never more. Well this time they informed us it would be $450.00, holy preauth Batman!!!!! I was shocked. I voiced my concerns, was rebuffed with that's the way it is. I was not up for a confrontation so just bowed to there demands If that was where it had ended I could have grudgingly lived with it, but alas it was not meant to be. The next day we and our family headed out on a day trip, returning to our hotel room around 6 pm. Our card key did not work on our door, so my wife went to the front desk to find out what was up, no big deal right, the key just needed to be reprogrammed right, no such luck. Apparently the whole morphing a Airmiles night along with a paid night was not as straight forward as we had been reassured to believe. According the the desk clerk we were dealing with now, both the original booking call we had made, and at the time of physically booking in, we had been dealing with an inept clerk who didn't know what they were doing, the clerk had no problem with downing and blaming a fellow employee. She informed us it would require another separate preauth of $400.00, as the previous one had been released by the hotel accounting office seeing their claimed issue. Now anyone who has dealt with these issues before knows that the hotel may have released the hold but the bank can take 5 to 8 days to restore that said amount to your card, with that in mind our card would now be in the hole $850.00 for that time frame, all this for a 2 night stay, WOW! The inconsistency was confirmed to us when we had consulted family who were traveling with us, and who had booked similar accommodations in this hotel at the same time and had been preauthed for the same 2 night stay for $250.00 total., and were not BW rewards club members as we are. This kind of stress is something no guest should have to tolerate, it made our stay, not a pleasant one. In all fairness after presenting our problem, the clerk did lower the rate a whole $15.00 for one night, and later upon returning to our room from supper out, the desk manager had entered our room and left an apology note along with some small halloween assorted type candy, one "Hotrod" sausage stick, a small pop bottle sized bottle of wine. In our opinion this was an inadequate resolution to our admittedly botched reservation. We are not hard to please, but do think this should have been taken more seriously than it was, and resolved in a more business like manner.

"Great stay in Lethbridge"
Stephen G, 25 Août 2017

Great hotel. Friendly, professional staff. Staff is always helpful and happy to make your stay comfortable. Have visited many times and the experience has always been great! I would highly recommend this hotel.

"Best service barr none"
X5524WPbriana, 22 Août 2017

What a great hotel. From the desk personnel to the General Manager they are here to serve you and make sure that your stay is memorable. The amenities and support services are that of a 5 star hotel. The breakfast offers up a wonderful variety of items sure to satisfy the fussiest of patron. On numerous occasions I overheard other guest commenting on how wonderful this hotel was.

"Best in southern Alberta"
J3484FKderekb, 22 Août 2017

Fantastic facilities Fantastic staff Great location Love the swim jets The waterslide is a little fast for riding with the little kids (tube is too small to sit up and go slow), but the older ones LOVE it.

"Wedding"
Tracy W, 21 Août 2017

The hotel went above and beyond to accommodate us. We arrived early (before actual check-in time) hoping we could use their bathroom to get ready for a wedding. To our surprise they actually checked us in so we could get ready in our own room. The hotel was in walking distance to a casino and a restaurant which we also enjoyed. The pool is a bit small but great for kids as there is a slide. The beds were so comfy that i wished I had the same mattress at home. There were bottles of water and Dad's cookies in the room for us to enjoy.

"Weekend retreat"
Gordon K, 21 Août 2017

we were in Lethbridge for 2 nights on a mini vacation, and again were treated exceptionally well at the Best Western. Our King room was spacious and clean and the staff were all polite and helpful. Our number one choice when we are in the Lethbridge area.

"Superlative in every imaginable way!"
metaungulate, 20 Août 2017

It is very rare that I stay in a hotel where I can't find a single thing that isn't absolutely perfect, but this marvelous lodging is truly beyond reproach. I could go through the entire list of everything that is exceptional and fill up this entire review, but let it suffice to say that it's all wonderful. The barest summary: The staff is extremely professional and courteous; the cleanliness takes spotlessness to a new high; the décor and comfort of the well-equipped and almost anechoic rooms is luxuriously marvelous; the pool and hot tub is just as clean and they are both at precisely the perfect temperatures to my preference; and the breakfast with four hot and delicious selections plus a fantastic machine that makes instant and delightful pancakes is an offering that many other hotels should be duplicating. There is absolutely no reason to stay anywhere else in Lethbridge!

"Wonderful Best Western Plus experience"
504olajideo, 14 Août 2017

Hotel staffs are very friendly and helpful. Provided quality service in a wonderful environment. Highly recommended for your stay in Lethbridge if you are looking for affordable hotel. Easy reservation process with caring customer service.

"Nice hotel at a good price"
Sandi M, 14 Août 2017

It's one of the newest hotels in Lethbridge. It's clean, comfortable and easy to find. It's close to the highway without hearing the traffic noise, close to the casino if you like to gamble and a short drive to downtown restaurants. the provided buffet breakfast is very good.

"Overnight stay"
tamarag268, 11 Août 2017

First time staying at a Best Western. Excellent value, very clean rooms, amenities were plentiful in the room. Beds were clean and comfortable. Staff was very courteous.I would definitely stay again!!

"Top Notch"
Brett T, 10 Août 2017

Hotel was clean. Service was good. Location was quiet. You couldn't hear the traffic despite being close to the highway. Breakfast was excellent. Mattresses were a little too soft for me but not everyone needs a very firm mattress. I would recommend this hotel to anyone travelling to Lethbridge.

"Always a Favorite"
Harry M, 09 Août 2017

This BW location is one of the friendliest around with a quiet location, always clean and beautiful rooms and the best rates we've seen for returning guests! We don't even check out any other location when heading through this area.

"Most polite staff"
O4743QRaliceb, 09 Août 2017

Very easy check in. Staff very polite and helpful. Because there are no freezers in the room they personally saw to it that my ice packs were kept frozen. Needed these ice packs for back problems. Good supply of clean towels. Very comfortable beds and quiet air conditioning.

"Excellent place to stay"
briansN4157HX, 09 Août 2017

This is one of if not the best Best Western we've stayed at. Clean, bright, fairly new facility. Staff were all very friendly and helpful. Room was clean and the bed comfortable. Breakfast was better than some restaurants. Rate was reasonable, good value. would have been perfect except for noisy air conditioning unit in the room. Would definately stay again.

"Reliable"
395freda, 08 Août 2017

I have found Best Westerns to be consistently good. This one has ample parking with lots of Long RV/Trailer parking spaces. Our room had A/C hooked to the wall thermostat. Good comfortable bed, complimentary breakfast. Very content and will stay here again.

"Very clean and new hotel"
535kunl, 31 Juillet 2017

every thing was good, except the air conditioner was too noisy. breakfast was nice, staff were friendly , and nice. the pool is little bit small. room was very clean. bed were nice, bath room was clean.

"Woody1943"
w00dy1943, 30 Juillet 2017

All Staff members were very friendly and helpful. Room we stayed in was exactly what we were looking for as we were traveling with a puppy. Breakfast was fantastic. Price was really good compared to other BW's we have been staying at.

"Best hotel experience ever!"
nancypI4194AZ, 29 Juillet 2017

Needed rooms late on a Saturday when everything in the area was booked. When I called, a cancellation just happened. I needed two rooms but they somehow were able to provide us with a room that had two kings. It was 37 outside that day so the beautiful shower and toiletries offered we greatly appreciated by us all. In fact those were excellent products. Air conditioning was a life saver. Beds were comfortable and breakfast was a surprise. They offered a fantastic choice of good food with great service.

"One night stop as travelling through"
wilfpat, 26 Juillet 2017

Great hotel and close to highway with lots of places to have dinner. Hotel offered 10% off for Brew Pub nearby. Okay but not best for food when tired --fast food options nearby would have been better choice Good pool and fitness area. Enjoyed breakfast in morning with lots of variety. Room was quiet with comfortable beds.

"A good deal in a new hotel"
GrimCrimson, 24 Juillet 2017

We were travelling through Alberta and found ourselves in Lethbridge for a night. We called up the Best Western the day before and booked a junior suite that came to about $170 after taxes. The bed was comfortable and we had a separate sitting area to watch TV. We made use of the pool and waterslide. Continental breakfast was included and was above average.

"Great place to stay"
BruceT1964, 24 Juillet 2017

This hotel offers very modern spacious rooms with very friendly staff. The hotel is clean, the breakfast is great and the pool and hot tub area was very nice along with the waterslide. The price is reasonable...great place to stay, this is always my first choice when visiting Lethbridge.

"Best Western, Lethbridge, Alberta, Canada"
715elvar, 23 Juillet 2017

Very good hotel & service. Breakfast room excellent. Forgot to inform on checkout there was an issue with bathroom sink so sent them an e-mail the next day and received a reply within hours informing me the issue had been taken care of.

"Nice"
robmattice, 22 Juillet 2017

Room was nice and clean the hotel staff at the counter were friendly and approached me with respect, I stay weekly at best westerns because over all I like the comfort and service I get while staying there

"my stay"
R2223STrobertc, 20 Juillet 2017

Award winning staff and hotel,The staff make you feel like family and your coming home for a visit.House keeping exceptional and the rooms are quiet and well laid out.Nice features in hotel lobby, water,coffee,etc.Great gym and pool area.

"Pleasant Stay in Lethbridge"
Suzanne G, 19 Juillet 2017

The Best Western Plus was easy to find, had quick access to all major routes to/from Lethbridge. The hotel was clean, comfortable and up to date. The desk staff were terrific. There is a nice pool with water slides. We didn't use, but it was a popular amenity for families.

"Great place "
Donna L, 17 Juillet 2017

We booked a king suite. Check in and check out was a breeze. The front desk staff were very friendly and polite. The suite was large, comfortable and very modern. The complitantly breakfast was a hot breakfast, that was available on dinnerware and silverware. Was a pleasure not to eat off paper plates and use plastic utensils. I will most definetly be returning to this motel. All service were above and beyond today's motels. Excellent job.

"Weekend getaway"
Charlene A, 17 Juillet 2017

This location had amazing front desk staff. They were very friendly and always there to help when every time. The only few problems that we had we're with the breakfast the food was cold and one of the girls was not very welcoming just kept going in and out of the lounge. The weekend attendant was very nice and even gave suggestions on places to visit. Overall we were very pleased with our stay a few things to perhaps consider would be newer mattresses and some improvements in the prep of the breakfast.

"Rolling with the punch"
Daniel M, 17 Juillet 2017

Got to the hotel to only find out reservation was for the next night. They quickly found us a room and being Gold members, even got an upgrade. Doesn't get better. BW has never disappointed us and will continue to be our hotel of choice.

"Excellent"
kdmytriw79, 13 Juillet 2017

Our stay was great from start to finish. The staff are very friendly, the rooms are beautiful and clean, they gave my dog a gift bag, the pool was great and Tao was the continental breakfast. Would recommend this hotel to anyone.

"Higher Price but Worth It"
jcsch, 10 Juillet 2017

We attended the Street Machine Weekend in Lethbridge in July, 2017. We were unsure at first if we would attend, so I looked for a room later than usual, and most everything was taken, except for the Best Western. While the price per night was higher than most, we knew it was a fairly new hotel, so we were satisfied with the cost. Check-in was seamless, and the entrance had a very inviting and clean ambiance. Our room was clean and spacious, on the main floor. The beds were not as soft as I'd expected, but we had a good sleep regardless. One night, my kids wanted a late night snack, and the lady at the front desk helped them at the small nook they had behind the desk, which had chips, pop, etc. She was very friendly and helped the kids pick out what they would enjoy. The very spacious parking lot provided for ample parking. We tried the hot tub/pool, with a small complaint. I'm not sure if it was due to hotel regulations or not, but for the amount of people in the hotel, the pool and hot tub were built pretty small. Hot tub was Max. 6 persons. I wouldn't push it past four persons max, and that's being generous. The pool was ok, providing no one went down the waterslide. You were hard pressed to find anywhere in the pool to relax without getting a foot in your face or a tidal wave of water whenever people came down the slide. All in all, a great experience, and I would definitely recommend this hotel for anyone, as well as stay there again myself.

"Family trip"
101debrah, 10 Juillet 2017

It was a great room. The staff were very accommodating to our needs They told us great things to do, that were within a hours drive..Breakfast awesome, something for everyone. Kids loved the pool and slide.

"Great stay"
D1039ICrodp, 09 Juillet 2017

One of the best places we've stayed at. From check in to check out everything was great. We stayed with three other couples and everyone enjoyed the stay. Breakfast was well prepared and plentiful. Will definitely be going back

"A real suite hotel in Lethbridge "
Darren B, 08 Juillet 2017

Just spent the night at the Best Western Plus Service Inn and Suites. It definitely lives up to the name. The rooms have really tall ceilings. It sure makes a difference. Our room was very spacious. The beds and pillows were real comfortable. The lobby is real nice. The breakfast was superb. They actually have real plates, bowls, and cups. It had lots of choices three different kinds of juices. Bacon and Sausage, eggs, hash browns, various muffins, bagels, breads. They had French Toast as well as pancakes. Four cold cereal choices, yogurts and many topping options. The only real draw back at this hotel is the pool area is really small. The whole pool area should of been bigger probably at lest twice as big as it is. It gets really crowded and is really loud. This hotel is definitely worth staying in if you are in the Lethbridge area.

"Excellence Experienced at BW Plus Inn and Suites"
Glen G, 06 Juillet 2017

We experienced "excellence" during a recent trip to Lethbridge. The Best Western Plus Service Inn and Suites proved to be the right choice of hotel accommodation for us. It would be very difficult to find fault with the property and the good people who work at this Best Western Inn. At check-in, we were greeted by front desk personnel in a very friendly and welcoming manner. These folks provided us with a pleasant surprise. We were offered a complementary up-grade to a junior suite. This junior suite was large, modern, well-maintained and spotless in appearance. Visitors should also be aware that the hotel offers several amenities including pool, water-slide, exercise room, and business centre. As a final surprise, we arrived on a day when the hotel offered complementary light hors d'oeuvres, beer, and wine. This doesn't happen very often, and we were very happy to participate in this event. We have no hesitation in recommending this property.

"One night stay"
Sinman, 05 Juillet 2017

Front desk girl was professional, friendly and very welcoming. Made us feel valued. Hotel was new, clean and modern. We had a beautiful King Suite - upgraded. The bed was comfortable. We did not stay for breakfast as we were on a long ride to Arizona - on our bike. Would definitely recommend this hotel.

"Excellent hotel"
Luvhols2013, 05 Juillet 2017

We only stayed one night but would definitely have stayed longer, this is a lovely hotel with excellent facilities, the room was lovely and a nice pool area with a small outside sitting area which we really liked. The staff were lovely and helpful, definitely recommend this hotel

"Nicest hotel in Lethbridge"
oaks81, 04 Juillet 2017

Very nice hotel. Clean, comfy, great service, awesome breakfast, plenty of parking, wonderful access to casino! Tim Horton's is close. Very nice hotel, yes it is very nice, really really nice hotel in Lethbridge Alberta

"Best Western Hotels & Resorts Lethbridge"
V6105HGloris, 04 Juillet 2017

Excellent accommodations and most professional staff. 12 stars out of 10, definitely will be back, thank you! Clean & quiet room (when we left our room we could hear the next door room with their tv up so loud, but heard nothing in our room!) and clean building, excellent breakfast, thanks again!

"Great room good hospitality."
Shawnmicrob, 28 Juin 2017

Love the room they are neat and tidy . Staff is friendly . I also love the free beer and appetizers on Tuesday evenings . All your locations should do that . Will definitely stay again . Looking forward to my next visit .

"Ladies Trip"
debrabK5184TX, 28 Juin 2017

This hotel staff were very accommodating, friendly and knowledgeable about Lethbridge. The hotel was clean and our room was very nice. The hotel is situated close to a restaurant and casino. Breakfast had a gluten-free option.

"Restful retreat"
Lily J, 26 Juin 2017

Always a pleasure to stay here. Front desk staff are so helpful and friendly, as are the housekeeping and breakfast staff. The new checkout time of noon is also wonderful. We love the comfortable beds.

"My hotel of choice when I am in Lethbrige, AB! Awesome!"
Vince G, 25 Juin 2017

A great place to stay in Lethbridge; definitely my favorite hotel. Very well kept, in new condition, offering an excellent breakfast, clean and very comfortable rooms. Easy access from Hwy 3, close to downtown, shopping and the fair grounds. Is a very new hotel with extremely friendly staff that go the distance to make your stay great. Cannot wait to visit again!

"Best of the Best"
Marcel H, 25 Juin 2017

Great place. Clean and well run. Super breakfast. Especially liked the automatic pancake maker. Pool and waterside were excellent. Staff do a super friendly job of taking care of guests and making you feel special.

"Lethbridge Best Western"
Frank T, 20 Juin 2017

The best Western was her homebase for a large family gathering in Lethbridge recently. The rooms were fresh, clean, and well appointed. Having a swimming pool with water slide was a real benefit for all the children that attended. Breakfast was amazing. Being close to the parks and other points of interest was also very helpful. Highly recommend as the Best Western in Lethbridge.

"Comfortable Stay"
christopherrV8242WW, 20 Juin 2017

My son and I came out for a soccer tournament. The room was clean and comfortable and the internet worked well. My son liked the pool and waterslide. The breakfast was included and done very well. Staff was friendly and efficient. They had a small banquet room that you could use for a group dinner or meeting which was useful for our team. I would stay here again.

"Good Quality at a Reasonable Cost"
Mark K, 20 Juin 2017

Everything was reasonable, as you would expect from a Best Western in Canada. Nothing made me say "wow" or "whoa, that was awesome and unique" but similarly, nothing made me say "too bad about that" or "I wish that worked better". The gym was clean, small, functional. The pool was clean (with a slide & hot tub), small, functional. The room was... Generally "good quality at a reasonable cost".

"Out stay at Best Western PLUS Inns & Suites"
bonniep903, 18 Juin 2017

My husband and I stayed at the Best Western PLUS in Lethbridge, Alberta. The staff were friendly and very helpful. Although there were children staying the same hotel who were participating in a sporting event that weekend, the hotel was very quiet . We were amazed. The hot breakfast was very good; there was lots of variety. We appreciated the large water dispensers in the lobby, which contained slices of lemon and lime. There were fruit snacks available throughout the day , as well. Our room was very nice and clean, and had a 40 inch TV , desk and work area , and free high- speed wireless Internet. The beds were very comfortable.

"2017 University Grad /Lethbridge AB"
lorrainelabrie53, 16 Juin 2017

Staff were really friendly ,helpful n professional. Loved the hot breakfast included with the room. Hotel n rooms very clean. Coffee n water provided in the lobby front desk is a truly nice added touch. Would recommend this hotel to everyone.

"Lethbridge Visit"
James M, 15 Juin 2017

This is an excellent facility for business stay in Lethbridge, located conveniently to several major thoroughfares and highways. The rooms are well maintained and clean. There is a proper desk for business work unlike so many today that have tiny little credenzas to work on. The breakfast is excellent, attentive staff, clean bright room and good choice of breakfast options

"Disappointed "
Jen S, 14 Juin 2017

Stayed here a few times. Clean hotel and nice staff. The thing that I did not like is that the damage deposit was $100 the first time we stayed $200 the second time and when I was going to book the third time and it was $250 so we booked elsewhere. We never did any damage at all if anything the cleaning staff had less to do when cleaning our room. Needless to say we stay at another hotel now. Will not book with them again.

"Vacation"
Don N, 14 Juin 2017

This Bset Western hotel is absolutely one of if not the best I have ever stayed at. Adequate parking and rooms are very clean and comfortable as well as being very quiet. Hot and cold breakfast items were excellent.The staff were all very polite and courteous. Excellent stay which my wife and I enjoyed.

"Modern and Surprisingly Well Appointed"
James C, 13 Juin 2017

Staying a single night for a couple of relaxing (more so if we played better) golf games in the Lethbridge area. We always enjoy our visits to this area which we center around relaxation and a bit of golf in this warmer part of the Province of Alberta. Our first stay at a Best Western in Lethbridge and we were surprised by the facility especially considering the location on the eastern portion of town which we always thought of a bit commercial or even industrial. Easily accessed the hotel and discovered it was very current as well as surrounded with food establishments. Staff were very helpful from our initial call to book to exiting the morning after. Room was very new, spacious, well appointed and clean. Breakfast included quality and warm food. Plenty of parking as well as a pleasant exterior appearance. We have stayed at a very large number of Best Western facilities over the past couple of years and the Lethbridge Suites ranks very high in our experiences. Highly recommended to all.

"Amazing staff"
kaymdee08, 12 Juin 2017

I don't even know where to start with this review... Let's see: Pros: Spacious, clean rooms Large breakfast area Extremely helpful and polite staff First aid kit on site - trust me, it comes in handy Easy check in/check out Cookies and water Fridge/microwave in room I had booked a king suite for a night on my way back to Winnipeg - the room was huge! The separate living area had lots of comfortable seating, bed was very comfortable, shower was nice and hot, with no leaks or cracks. I cannot compliment or thank the staff at this location enough - as I said in my email review the two ladies behind the counter calmed me down and patched me up when I got a concussion in the parking lot (super windy - back hatch slammed down on my head) I've never had a head injury before, and combining that with the crappy week I had been having I reached my breaking point when I saw the blood coming down...I went to the lobby and the two young ladies there jumped to action - 1 calmly talked to me until I was no long bordering hysterical while the other brought out the first aid kit and checked out the injury. The level of care and compassion was out of this world, and definitely not something I'm used to...Best Western will be getting my business for future stays, that's fur sure.

"Lethbridge get away"
Steve S, 07 Juin 2017

First time we have stayed at this hotel. We lucked out when we checked in Allison was getting ready for customer appreciation happy hour. They had burgers, beer and wine. Nice touch and I guess they do this on a weekly basis. Located beside the casino and main roads it gives easy access to the city. Hot tub was nice and hot, rooms were clean and up to date. Only complaints would be it takes awhile for the hot water to come in the shower or bath. Dora was very friendly and helpful. Thanks for great stay.

"Great Value!"
Gary Y, 06 Juin 2017

Nice, comfortable hotel stay for a very reasonable price. This hotel offered great value for the price! Clean room, friendly staff, ample free parking, good location, free breakfast and comfortable bed.

"Grad Weekend!"
Bridon1, 03 Juin 2017

Very Average...but clean rooms and friendly staff make the difference. Breakfast was better than expected. Would we stay there again...No...we would try something different, simply to try and improve our experience within the city...

"Fantastic rooms for a great price "
Jenn H, 24 Mai 2017

We stayed here when in town for a wedding. The staff is friendly and the rooms are clean. The pillows are a little soft for my liking but that is most personal preference. Love the options at the breakfast. Will without a doubt stay here again.

"Highly rec"
Keily S, 22 Mai 2017

The property has a great location. Walking distance to the casino. Rooms are modern and the king room with separate sitting area is great. Hotel staff are extremely professional, helpful and accommodating.

"Excellent"
445beverlym, 17 Mai 2017

Close to casino amd evergreen golf centre. Super clean and friendly staff. Water and coffee in lobby. Free WIFI and breakfast. Comfortable bed. Room was a little noisy. Pool and hottub area and close to highway 3

"pleasant accommodation"
Jannice C, 17 Mai 2017

We have had occasion to stay several times when medical appointments bring us to Lethbridge. On every visit we have found the room to be clean, well-equipped for our needs, and conveniently located to accommodate our pets - that were welcomed with gift packages. There are grassy areas and clean sidewalks available on the grounds and the venue is within minutes of most medical facilities by car. The staff are amazing - everyone from the front desk staff to the breakfast providers and maintenance personnel has/have been friendly and helpful. Thanks

"Business Trip"
Debbie054, 17 Mai 2017

If you are travelling on business this is a great hotel to stay at. Reasonable prices, great customer service. The rooms were fairly quiet, no complaints. I travel often and for the price this hotel is a steal.

"A Perfect Stopover"
Dean A, 09 Mai 2017

It's across the parking lot from a Timmies... What else does any good Canadian need in a hotel? How about professional and friendly staff? Check. Clean rooms with comfy beds and room to stretch out? Check. The best coffee in any hotel chain? Check. A yummy breakfast? Check. Convenient location? Check. Lethbridge is a beautiful city and this hotel is the perfect place to stay a night or a week while visiting this jewel of Alberta.

"Great place"
C752OJjamesm, 08 Mai 2017

Good place to stay, Quiet, comfy beds, good food. Aseome people with great smiles and attitudes. The food was good but the scrambled eggs were a little sucky, But over all was a nice place and will be back.

"Never Disappointed"
Barbara W, 06 Mai 2017

We stay at Best Western whenever possible and are NEVER disappointed. They allow pets so bringing our dog is very much appreciated. The rooms are clean and comfortable and the breakfast is incredible. Staff go out of their way to be helpful and demonstrate a significant level of professionalism.

"Business trip"
Rick M, 04 Mai 2017

Great hotel, excellent staff usually stay at this hotel as they are close to all access points. I have stayed here frequently and found the service and amenities to be consistent. Although priced accordingly well worth it....you get what you pay for!!!

"Bad Treatment"
Robert H, 03 Mai 2017

Have there one night for the last 6 months Gave bookings till the end of 2017. However on the 26th. April when I arrived I was told to show photo ID before getting the room. I said NO. The result was no ID then no room. This hotel has all my personal details on file, including credit card, as well as being a Diamond Elite member. There was only one phone call from the GM, and that the next day where he tried to talk to me while I was driving. Told him I would phone back in two hours and never heard from him again. I have cancelled all the bookings nd will seek to find a new home from home. I am not hard up for the Best Western and am so sorry I led many people to go there with the review that was published

"Great Hotel"
tinkerbell1951, 03 Mai 2017

Love Best Western on the whole and this one was no exception. I have stayed many times and only once did i not enjoy the hotel, it was one in the states and what i like about it most is value and you know what to excpect

"Great place to stay"
D W, 03 Mai 2017

The experience was great from start to finish. Front desk agents were very pleasant and general manager was there and greeted the folks checking in. Reservation was handled in a timely manner and room change upgrade was automatically done by them. The room was spacious and very clean. Amenities were nice, even had a scale! Lots of TV channels + restaurant recommend was great. Would definitely stay again if I ever have to go to Lethbridge again.

"Overall a good choice"
I1345BQandreww, 26 Avril 2017

On the outskirts of town. Kept getting two queen beds for just myself. No freezer in the fridge. Staff is very good and the breakfasts are a can't miss. I would stay again. I've stayed at several BW Plus locations and they all seem to be a bit different in what is offered etc. This location is one of the better for cleanliness, comfort and staff especially

"Overnight stop"
101Holidayer, 26 Avril 2017

this Best Western is in an area of Lethbridge where there are not a lot of restaurants. it is sort of out of the way. hotel amenities were good, breakfast was good as well. The staff at the front desk did their job with no additional words ! not the normal friendly welcome.

"Amazing!!"
Amanda H, 23 Avril 2017

We were traveling for a family visit as well as a wedding! The ladies at the front desk were so welcoming and kind! We went to check in our room wasn't quiet ready yet so they gave us a complimentary upgrade, made our day since we didn't have a good start to the trip. Everyone from front desk to housekeeping made our stay awesome! Everyone was so helpful and kind. I love staying here when I come to visit my family! Definitely will stay here again.

"service"
cricketyeg, 22 Avril 2017

good ambiance,friendly staff. the only thing i don't like are * AC unit it's a little bit noisy my kid woke up a few times. * ice machine is so loud when people are getting a ice first thing in the morning

"Stay at the Best Western Lethbridge"
L1299HCjosepht, 20 Avril 2017

Satisfied with the service and staff. Good hot breakfast. Nice and clean rooms. Quiet location. Front desk staff were friendly and helpful at check in. Staff at the breakfast were very friendly and accommodating. Clean tables and service counter.

"Very satisfied"
KathrynCG, 16 Avril 2017

The check in staff was very friendly and efficient; had our upgrade ready for our arrival. Accommodated our little dogs nicely. Breakfast was good with a nice variety for us all. The gal in the breakfast room was sweet and kept the tables cleared and clean. Our room was spacious, clean and bed comfortable. Definitely will come back the next time we're in Lethbridge.

"Medical stay"
I6702DWlauram, 13 Avril 2017

We so appreciated the medical rate your hotel provided us with. We very much enjoyed The breakfasts and customer appreciation evening! My only comment is the room needs a bit of a quiter fan. It was very loud.

"Bad Location"
dalem563, 11 Avril 2017

Stayed in a suite. Not sure if it was the location of the room, but terrible sleep. Train horns all night. Loud heating/AC units. Could even hear units in other rooms below us when they kicked in. Have stayed in the area many times before in another hotel and have never heard a single train.

"Not the best"
billsdream2004, 09 Avril 2017

We were on the 4th flr and it smelled of East Indian food being cooked both when we arrived in the room and the morning also. The hall also smelled of food cooking. The breakfast was cold the eggs,sausage, and french toast. We always stay in Holiday Inn Express and will go back to them again over this location.

"Lethbridge in April"
glenm352, 08 Avril 2017

The room was a bit too warm for our comfort, but on the plus side it was clean, smoke free, pleasant atmosphere, and except for the noise in the hall one evening, reasonably quiet.. Nothing to dissuade us from staying there again.

"Great Stay Once Again"
MRBSelkirk, 08 Avril 2017

I have stayed at many locations in Lethbridge over the last 9 years of travelling there for work and have stayed almost exclusively at this location since it opened. Staff are great, if you have a concern it is taken seriously. Location gets better and better as this corner of Lethbridge continues to become more commercialized so there is always new restaurants etc opening within walking distance yet close enough to everything the city offeres within a short drive. Plus this hotel is busy but yet it is usually very quiet in the room which is great after a long day.

"Great Service"
camgr, 06 Avril 2017

From the time we requested a room (without a reservation) to the time checking out, the service and hospitality provided by this hotel was wonderful. our room was very clean and nicely furnished, and the bed very comfortable. The room rate was very reasonable since it included a full, hot buffet breakfast. We were fortunate to have booked on Corporate Tuesday's and were invited to a a social gathering that included hot appetizers, wine and beer. There was plenty to eat so having to go out for supper was not necessary. We would definitely stay here again.

"It is what they say it is!"
Princessa77, 25 Novembre 2016

I had to visit Lethbridge for business and chose the best western Plus because of the reviews. We made a good choice! The front desk was well managed and the staff were great people. The breakfast in the morning was good. It had a lot of variety. Also there was a restaurant across the parking lot called Coulee Brew Co. It's delicious. I highly recommend Best Western Plus. I'm going back in a few weeks!

"Clean and good service but..."
Theresa M, 17 Novembre 2016

We stayed her last weekend with the kids on account of their tournament in town. Checking in took a very long time as the line up was huge. They did bring another staff member to the front and then things moved along better. The hotel was very busy. Our room was 329 and was right above the front lobby. We felt like we couldn't open our window as people were out there smoking quite a bit. The fan on the AC unit was also very loud and woke us up throughout the night. And the bathroom door didn't latch. It was clean and the beds were comfortable but I am unsure if we would stay again.

"Very nice!"
Lisa M, 15 Novembre 2016

We arrived on a very busy weekend, the hotel was full and bustling. Nicole, the Front Desk Agent was amazing. She made the check in process easy and seamless, all the while caring for the snack shop, the phones and guests asking questions. Kudos to her! The rooms were clean and well appointed. I will visit again :)

"Comfortable stay"
Duane L, 13 Novembre 2016

The hotel overall was quite nice but I think I would try somewhere else if I were back in the area. The main reason we stayed here was because of the pool/waterslide for the kids and that I was able to get a good price through Expedia. The staff were awesome and the hot breakfast was good. The regular price of these rooms to me is not worth it. There's no extra space in these rooms, just enough space for the beds...although the beds were very comfortable and the whole family had a good sleep both nights. The kids went swimming the second night and I was disappointed with how small the pool was. We had to leave the pool after a short time because with a lot of people in this area it is extremely loud and it gets very crowded very fast. You can't even swim in the pool when people are using the waterslide, especially teens.

"Beautiful Hotel"
282janiceh, 09 Novembre 2016

Was given my room key upon arrival and opened the door to find that I was given a room that someone else was already staying in...have never had this happen before at ANY hotel EVER!!! Went back to reception and the girl at the front desk acted like it was no big deal and got the same response the following morning from the general manager..."sorry" and "I am so embarrassed" does not seem sufficient to me and was very thankful that the person actually staying in the room wasn't there and if I wasn't an honest person, I could have robbed the person whose room I was initially given.

"Ministry ambassador "
steve r, 09 Novembre 2016

Great property. New ...Plus Plus Nice touch hotel had finger foods/beverages complimentary from 5.30pm. Gideon Bible in night table. 100 yards to walk to Tim Hortons and restaurant behind property. Hot breakfast. Would stay here again. Excellent staff.

"Outstanding customer service!!!"
Janice998, 08 Novembre 2016

WOW, talk about going the extra mile to provide exceptional customer service! We were in Lethbridge for a family funeral & stayed here for 3 nights. They were very accommodating for an early check-in, provided yummy dog treat bag, tracked down a package that I was expecting, one of the front counter staff dropped an envelope for me at the post office on her way home. Was chatting with the breakfast room attendant & mentioned our purpose for visiting Lethbridge and next thing I knew she gave us a sympathy card that the staff signed!!!! The room was very clean, business centre was well stocked with no problems accessing email & printing. Will most definitely stay here next time we're in the area. Every staff we came across was friendly & very helpful

"Great job"
Denise R, 07 Novembre 2016

I have stayed at the Best Western in Lethbridge many nights over the last year and it doesn't matter who is at the counter, they are always polite, speedy and get me going! Great job. Their checkout in the morning is the same, perfect

"Great Place To Stay"
Marilyn T, 28 Octobre 2016

This is a really nice hotel. As a loyal BW traveller we checked in & immediately got upgraded to a king jacuzzi suite based on our loyalty level without our having to request it. The staff here is friendly & competent. The rooms are clean & well appointed. The breakfast was excellent with plenty to choose from. The breakfast lady is very friendly and helpful. We will stay here again when in Lethbridge.

"No Care for Loyal Customers"
Sean Brinkema b, 19 Octobre 2016

Agreed, the service, cleanliness and value of the BW Plus Lethbridge is of a very high standard. The facility is new, the water slide excellent, the appointments of the rooms and hotel cleanliness is outstanding. However, I am a BW Diamond Select customer who spends more than 70 nights at BW a year and the customer service I had been afforded is appalling. Firstly, none of the upgrades or due recognition was offered at reception, then upon check out, an Australian woman assisted me who's accent was difficult to understand (along with a mumbling issue). When I politely asked her to repeat what she said, she became confrontational and rude, almost confrontational. The name tag stated Australian Sales Manager, if that is BW leadership, I'm changing loyalties! I definitely will not be back to this location ... worst treatment of a loyal customer I have ever experienced in any BW. There is no point being a loyal customer at this location, you'd be better served with another chain in the area.

"Should be flag ship for Best Westerns"
RDTRPMOM, 12 Octobre 2016

I honestly can't say enough about how great this BW is. I'm a loyal BW traveler, so I know what to expect and this location exceeded previous experiences. You won't be disappointed ?? Beds were so comfy, kids will love slide at pool area, and breakfast was very well done.

"No other place to stay"
Sean C, 08 Octobre 2016

Top shelf customer service, excellent rooms, fantastic breakfast, awesome conference rooms. Very, very professionally run from the general manager to the marketing manager to the front end staff, to the housekeeping team and so on........10/10

"Clean, comfortable and friendly staff !"
388donnaf, 07 Octobre 2016

This was a nice place to stay. We booked multiple rooms for our family. The rooms were clean and comfortable. The breakfast items were good too. Wish that the breakfast was offered until 11 instead of 9 or 10. All in all though we would recommend this hotel to other families.

"Beautiful Room"
2TravelersfromWis, 05 Octobre 2016

This newer property has beautiful rooms: spacious and well-designed with nice touches--for example, "glass" glasses. It is in an excellent location with easy access to the interstate. The staff is both friendly and accommodating. We found the room very quiet as to outside noise, but the air conditioning unit had a noticeable click when it started and stopped (a minor point). Overall, we had a very good, one night stay.

"Clean Friendly Hotel"
Karen L, 01 Octobre 2016

Spacious rooms. Excellent breakfast. Extremely friendly staff and great service. This is my third stay here and it will be my first choice for any trip to Lethbridge. It may be just a little more expensive that some of the others but it is worth it.

"Nice hotel in a good location but noisy"
Phil D, 30 Septembre 2016

The restaurant next door seems to have a biker clientele and was very noisy with revving bikes and speeding through parking lot. The room was nice and clean and new and the breakfast staff were excellent

"Beautiful room,great staff"
Leland W, 29 Septembre 2016

Nice, hotel great staff, the in room jacuzzi was really nice the room was a bit pricy would be nice for 140-150 total instead of 200+ but this was no fault of the the employees be nice if there was a Wyndham here to give this hotel a little competition.:-)

"Another great stay"
djpickering2016, 27 Septembre 2016

Down visiting my in-laws again, we stayed here at our favourite hotel. Lacey accommodated us on the Saturday night when we weren't suppose to Check in until Sunday. We got a gorgeous jacuzzi suite with a king size bed, right across from the ice machine. We heard zero noise from the ice machine through out the night. When housekeeping came to our room to clean it, to our surprise they organized all of our toiletries neatly on a folded towel, it really took us by surprise. When going down to the lobby in the evening to meet my in-laws we saw Nicole she's always very pleasant and happy to see us. Melissa checked us out on Monday morning it was nice chatting with her. We called Monday afternoon to check back into the hotel we decided to stay another night. Melissa got us into the same beautiful jacuzzi suite. We were very happy. We will be back in a couple weeks for a wedding, we are very much looking forward to It. Thanks for the great stay. Your team is amazing!! ??

"First time bring small dog"
Caddy13, 27 Septembre 2016

What great staff, well trained but more likely just people who really care about customers, including pets. One Lady,"M" Was great, seems to always around to help. Our dog received a welcome gift bag, wow. Room was very clean and comfortable. Complimentary hot breakfast was very good. Location depends on your travels, great passing on main highway east or west. If you want to spend time In Lethbridge, hotels on Magrath are more closer to shopping and restaurants, but doubt as nice. Would definitely stay again. PK

"Favorite Lethbridge hotel"
Danielle N, 25 Septembre 2016

Stayed here last night. Checked into the Lodge and left because the state of it is deplorable. We called the Best Western at 130am and they got us a room. Cleanliness is top notch, service excels and the free breakfast is delicious.

"Friendly service and great rooms"
Norma M, 23 Septembre 2016

A good choice in Lethbridge for travelers. Friendly staff at the front desk and diligent staff in the breakfast room each morning. The beds were comfortable and the full length mirror, in the main room, with a shelf to hold cosmetics is so appreciated when 4 people travel together.

"Terrific Stay!"
Judith S, 22 Septembre 2016

In advance of our stay, we received a friendly call from Michele, the manager. Nice touch. Our room was lovely, and she had automatically upgraded us to a suite because of our BW Rewards membership--we didn't request it. A very comfortable stay, great bed, quiet, clean, classy. Great management, friendly service. Recommend without hesitation!

"The stay was good but too short!"
124aleenk, 20 Septembre 2016

We arrived late because of other activities but the staff was very helpful even at that hour. The room was in good order and clean and comfortable. We had to hurry off again the next morning because of an appointment in Cardston but we would gladly stay at this hotel again. The breakfast was also good.

"Great Price, Comfy Bed, Amazing Hot Breakfast!"
Mamlew, 19 Septembre 2016

Located close to Casino Lethbridge, easy to get into and out of quickly and back onto the highway. Clean, comfortable rooms with comfortable beds. Front desk staff was friendly and helpful. Check in was quick and efficient. Lots of hot water at the ready in the shower and the linens and towel are all in good condition. The breakfast room offers the best hot breakfast that we have ever had. Offerings of eggs, bacon, fresh baked goods, yogurt, hot and cold cereal were offered and plenty of it. They have a pancake machine rather then a messy waffle maker, that even though it was slow, provided good pancakes and entertained every child in the breakfast room. Staff were constantly cleaning and bussing tables and a meeting room next door was available as the breakfast room was full. Only problem was the air conditioner unit in the room kept starting and cutting out every few minutes all night and had a very bad rattling noise each time it turned on or cut out. Reported to front desk at check out and they were going to have it looked at.

"Excellent choice in Lethbridge"
gerry5366, 14 Septembre 2016

This hotel is very well located. There is ample parking. The staff is particularly friendly. The rooms are fabulous. The bed is as comfortable as you will find anywhere. The pool area is very well maintained and very relaxing. The breakfast is very delicious and has full time staff maintaining it. Try it. You will love it.

"Excellent end to a long day of traveling"
BertaH74, 14 Septembre 2016

Arrived to this hotel after a long 12 hour day of driving. Front desk staff was very friendly and knowledgeable of the area. Provided me with information as well as weather forecast for the next leg of the journey. Room was clean and very comfortable. Free hot breakfast is also included.

"Very good stay"
Marian D, 14 Septembre 2016

Highly recommend. I stooped at this location many times this year. The rooms are very clean, the staff is very friendly and a decent breakfast too. Definitively I will use again Best Western Lethbridge when in the area.

"Clean, Convenient & Friendly"
Andrea S, 13 Septembre 2016

We regularly stay at this property for business purposes. Staff are friendly, knowledgeable and ready to help. Management works well with our internal billing processes. I work with this property at least once every couple of weeks, and I have never heard a bad word about the facilities or the staff. Very glad to be doing business with this property, and hope to continue to do more in the future.

"Summer trip to Southern Alberta"
Steve P, 13 Septembre 2016

After having been to many hotels, there is not one that I have visited that I can remember a more friendly staff. The staff here made our trip. The hotel is beautiful and new, but that all pales to the welcoming smiles from the staff at the front desk, the helpfulness of the staff at the breakfast in the morning, and to the welcome basket that we found in our room shortly after we checked in. Our 6 year old daughter loved the pool and the waterslide. It was a great way to start and end the day.

"Great stay"
walkingcouple, 12 Septembre 2016

We thoroughly enjoyed our short stay here. It was clean, comfortable, new; everything was in great shape. The staff were very friendly.The staff in the breakfast room were working very hard to clean up, replace supplies and food items. We hope to stay here in the future.

"Great Accomodations"
Harper B, 12 Septembre 2016

I alwyas like to stay at Best Westeer Plus for the consistency of accomodations provided. Rooms are always above my expectation. stff are super friendly and accomodating. My weekend at the Best western Lethbridge did not disappoint.

"Even better the second time around"
John E, 12 Septembre 2016

We found our stay in Lethbridge even better the second time as the area around the Best Western Plus Service Inn & Suites had been further developed. This included the Collee Brew Co. right next door who give the hotel guests 10% off on meals at their restaurant. The nearby casino also offers a pleasant diversion. The staff and service at the hotel are excellent, and make for a very enjoyable stay.

"Wonderful stay"
lbi8332, 11 Septembre 2016

Wonderful stay starting will NICOLE W in reception she was lovely, cheerful. the hotel Was great. The rooms were clean and new. Easy walk to a cool place for dinner out the back door with a 10% discount

"Beautiful place to relax for an evening"
sayme, 11 Septembre 2016

We had to be out of our home because of repair work. It was a wonderful refuge to be in this hotel to just relax and rest. We had a jacuzzi suite so it was great to just relax in the tub with a glass of wine. It was a wonderful staycation!

"Dogs spoiled our stay"
Dorothy H, 10 Septembre 2016

The hotel itself is very impressive. The staff were efficient, friendly and helpful although we had to wait to check in because the clerk was on the phone booking another customer. We asked for the top floor and were granted our request. The room was lovely, comfortable, and had a nice view. The breakfast was good with a nice variety of options. Our stay was spoiled because this hotel allows dogs on the ground floor. At around 7:00 am a large dog began barking out in the parking lot. It was in a vehicle in a kennel and the noise just kept going for over an hour. I never saw the dog but it's bark was very deep and agitated. I don't know why it was in a vehicle instead of the person's room. We found out that the owner of the dog was staying in the hotel. And then, as we were walking down the hall on the ground floor towards the breakfast room, a woman opened her door with her dog on a leash and it barked and jumped at us. She didn't even apologize. I understand that the hotel is trying to accommodate pet owners to sell rooms, but we will choose hotels in the future that do not allow pets.

"Enjoyed"
Willy K, 10 Septembre 2016

We stayed at the BW in Lethbridge from Sep. 05-09', the staff was always friendly and helpful. Best breakfast, they also had a customer-appreciation evening with all sorts of goodies. We will stay there again!

"Lots of Extras"
suzzi_12, 09 Septembre 2016

This is a very well appointed, pet friendly property. The rooms are larger than usual In this price range. The free breakfast is extraordinary. The beds are very comfortable and the pillows are great. There is a pool and hot tub.

"Average"
4LuvOFood, 07 Septembre 2016

Nice clean room. The pool and waterslide was awesome for the kids. The room was noisy at night; you could hear a train passing by multiple times throughout the night. The breakfast wasn't very good. The hotel staff was very helpful and friendly. Not a bad hotel, more average. I would stay there again if I needed to.

"What Can You Say Besides Wow!"
don38506, 06 Septembre 2016

I had made the booking over the phone rather than the web site, which is the normal process for me. I dealt with Tiffany who took all our details and request for a top floor room in a quiet area. Although she could not commit to this, she indicated she would do all she could. When we arrived, not only were we in the room type we had hoped for but there was a gift basket in the room with a bottle of wine! The check in was outstanding, Alandra did a great job. The room is clean and comfortable. We attended the evening drinks and appetizer event. The internet works well, couldn't ask for more. There is ample parking. Can't thank Tiffany enough for making the effort she did to ensure a great stay. We would absolutely recommend this hotel to other travelers.

"Red Ram Driver"
John S, 06 Septembre 2016

Fantastic staff, clean rooms thst smell clean and fresh, great breakfast and is constantly being monitored and items topped up as needed, intranet works as it should, great location, easy to get and out, plenty of parking even got bigger rigs. I would definitely recommend this location.

"Friendly"
Troy K, 03 Septembre 2016

The Best Western Plus Hotel Staff in Lethbridge were very friendly and helpful. They go out of their way to help and make sure you are satisfied. The Room was very clean and modern. Best Western Plus is a very Good value for the money. I will definitely stay here again.

"Five Star Motel!"
TajanderStAlbert, 02 Septembre 2016

We did an overnight in Lethbridge during a recent road trip and just loved this motel! As it is quite new was in immaculate condition throughout and includes all new furniture. The staff were most accomodating and friendly at all times both at reception as well as the breakfast room. They were obviously well trained and made us feel welcome at all times. The night we stayed featured a Business Appreciation event which included complimentary burgers, beer, and veggies. There is also an excellent pub next door with great good and local craft beers! The breakfast spread was all hot, fresh, and of super quality. Our room was spacious, light, and very well appointed. The air conditioning and WiFi both worked excellent. My wife also appreciated the complimentary waters - including one in the fridge. We can't say enough good things about this establishment and can recommend it without hesitation to others !

"Excellent Hotel"
Foodie5972, 31 Août 2016

This hotel is excellent, clean and the staff from the front desk to cleaners were pleasant and very helpful. It offers a nice pool area with a large water slide, as well as a nice fitness room. Breakfast far exceeds that of many hotels I've stayed at before. Will definitely go back and would highly recommend. If you find yourself at this hotel also be sure to check out the brewery directly behind the building you won't regret either.

"Great value and a fantastic experience"
Cheryl Z, 30 Août 2016

We often stay at Holiday Inns and we very impressed by this mid range priced hotel. Room is very clean and excellent front desk experience. We arrived on Tuesday to a complimentary wine, cheese and munchie reception. Hot breakfast was very good.

"Not a negative on our stay!"
ZumaDawg, 30 Août 2016

We booked based on Trip Advisor reviews and could not have been happier. The front desk people were friendly and helpful. Easy parking and new, modern lobby, halls and rooms. Great king bed room/suite with modern bathroom and separate sitting area with fridge. Close enough to variety of restaurants too. The breakfast was a bonus, serving hot eggs, potatoes, bacon and all sorts of breads and rolls. A real high quality hotel.

"Great place to stay on a business trip"
Greg K, 26 Août 2016

Great rooms, good price and a good location for entertainment and great food. Easily accessed off the highway and right next to a great little casino. Very helpful staff and modern clean rooms. This will be "home" for my business stays in Lethbridge

"Very Impressed "
TNTRegina_Canada, 22 Août 2016

Excellent Customer Service and very impressive hotel over all. From the booking to the stay it self - excellent service. Even received a courtesy call the day before. Checking in, we asked about a restaurant nearby - was told about 10% discount with our check in. Nice rooms and excellent service.

"Real Service"
Dennis B, 19 Août 2016

Stayed at this hotel Aug 5 - 7th. My friend and I were travelling across the country on our motorcycles. We arrived mid afternoon and after a quick lunch asked if we could get a couple of wet rags to clean the bugs off our windshields. Within 5 minutes not only did we have wet rags but a bucket of hot soapy water, a hose, and several rags to clean our bikes. It just seemed like "no" wasn't in their vocabulary.

"Excellent Hotel"
Matthew F, 19 Août 2016

This hotel is great. Its got large clean rooms with a healthy morning breakfast that always has hot or cold options for which ever you like. Often I am staying at hotels that say they offer services that don't even compare to this one. Honestly, even amongst their own chain of hotels, this hotel service is well above the rest.

"Clean, Nice Location, Modern"
KOA3, 17 Août 2016

This was a stop over for our family of 5. The hotel is nicely located near restaurants and main highways. Hotel staff were friendly and welcoming. We stayed in a 2 queen room. It was equipped with a mini fridge and microwave. The beds were very comfortable and the bathroom had a large shower. The hotel was quiet and very clean. Overall the room was excellent for the price. The pool is smallish but has a fast waterslide and spa. We spent quite some time in the pool. We made use of the fitness center (open 24 hours) which is very well equipped with cardio machines, dumbbells and a cable station. This is the best fitness center I have seen for a hotel in this price range. The breakfast was free and complete. Pancakes, eggs, bacon, hasbrowns, yogurt, fresh fruit, coffee, muffins, etc. We will stay at this property in the future.

"Very good value"
Sheila V, 11 Août 2016

Newer building. Very nice and clean. Love the vending machine selections (frozen meals, snacks, items I may have forgotten, like mouthwash). Staff is always friendly and helpful!! Beds are super comfy!

"Relaxing after a long drive"
Michael L, 11 Août 2016

Everything as it should be. Friendly, no hassles and helpful with advice on local evening venues and activities. Great food across the parking lot and a discount also. The breakfast is satisfying and the hotel location has access to fuel and highway making departure a breeze. Cheers.

"Excellent place"
David Keith E, 11 Août 2016

Good customer service, well laid out room. Room clean and orderly, good updates. Always good to have internet free. Had a hospitality customer appreciation night was very well done and nice touch. Complimentary breakfast is always good to get going in the morning, quick good selection and always full and fresh.

"Great hotel!"
Jenerator800, 10 Août 2016

We had a long day of driving and were happy to have a simple, quick and courteous check-in. The room was super clean, and the beds were really comfortable. Breakfast was fresh and great. The guys enjoyed the fitness room. All in all a great place to stay.

"Wedding stay"
R279, 10 Août 2016

As usual we were not disappointed. Location very good, just off the highway. Close to a Brew Pub restaurant and the Casino, if you go to Casinos. Relatively new hotel -2 years old. Staff very helpful Room was ready early.

"Wedding weekend"
jobabe60, 05 Août 2016

Suites were spacious and clean. Breakfast was excellent. We were are large party and they were able to accommodate us all. Good location with Tim Hortons next door as well as Coulee Brewing Company which was able to handle large groups including children,

"Nice new hotel. Convenient location."
Thomas K, 28 Juillet 2016

This is a relatively new hotel with great access. Some good restaurants within walking distance. Staff was very friendly. Breakfast was on part with other Holiday Inn Express locations. Would definitely stay here again.

"Fantastic Week Long Stay"
JackandShelley K, 27 Juillet 2016

Just spent a week at the Best Western Plus Service Inn and Suites in Lethbridge. We wanted to do some photography in Southern Alberta and had never been so chose Lethbridge as our centre point to travel from each day and decided to stay at the Best Western. What a great choice. The room was wonderful, huge, with a jacuzzi, large shower, separate bedroom area with a king size bed. The staff was friendly and helpful and apart from a pretty scary tornado warning and storm we had a fantastic week. I highly recommend it.

"New, clean, quiet"
396elaineb, 23 Juillet 2016

I booked three rooms for a family get-together. They were all very nice and clean. We found the staff to be very helpful and pleasant. We also found the location to be very handy for our needs. I would certainly recommend it.

"Family Reunion Time"
Thomas C, 22 Juillet 2016

We enjoyed our stay and all the freedoms that go with it. Yes we hit the hot tub even though the hotel graciously wanted us in a Jacuzzi room as an upgrade. We found the Jacuzzi downstairs with the pool refreshing. But thank you for the opportunity to have one in our room. Beds were as comfortable as ever and we were well rested each day to take on the relatives. Yes breakfast is big with us and we were treated very well there as usual. Bacon and eggs hit the spot very nicely. Thank you to all the hard working staff, you made our stay very special! Thank you to all and see you next time.

"Poor planning for handicapped room and Money Grab Pet Fee"
traveller77771, 21 Juillet 2016

The handicapped parking, lobby and breakfast room are all located in close proximity to each other. BUT the room is at the FAR FAR end of the hallway, which if fine for electric scooters or wheelchairs but not for people for which walking is a problem and/or painful. I have seen this in several new BW hotels so it is obvious that the same plan is used over and over again. Then was no proper planning or consideration put into the floor plan. There is no simple way to correct this problem in hotels already built but should be corrected for future builds. Over the walk-in shower there is a curved shower curtain rod. This causes the shower curtain to hang out over the floor and therefore floods the bathroom floor. This is a severe hazard for anyone who uses a walker or canes because the floor is EXTREMELY slippery. I was able to stack two bath towels on the floor and that held the curtain over the shower floor. I believe that a straight shower curtain would help the problem if properly installed. Hopefully, this is done before someone has a serious fall. Upon checking in we were told that the breakfast was available until 10 am only to find out in the morning it closed at 9:30 am Fortunately, we went at 9:15 am so we were able to grab a bite before the door closed. Upon questioning the clerk, we were told "that changed a long time ago". When we left at 9:30 am since we felt in the way, we noted that the sign on the door read that the hours were until 10:00 am. Overall a basic, relatively new hotel that is severely overpriced for the city of Lethbridge. After an inflated price then they add a $20.00 PER NIGHT charge for a pet in the room. This nothing but a money grab fee for NO REASON at all. We stayed two nights and I guarantee there was not extra effort needed or put into our room on the cleaning. My dog has her own bed, never goes on the furniture and NEVER has an "accident" in the room. It is so disgusting when multiple US hotels allow pets in rooms for FREE.

"Great Location, Friendly Staff, Clean and Pleasant Facility"
kawbuffalo, 15 Juillet 2016

Staying here made our last night of vacation a very pleasant one. The staff were extremely helpful, and offered to change our room if the one assigned did not suit - it did. Even though it was a first floor and looked out the back of the place, it was well separated from the road and very quiet. Several restaurants they recommended were in easy walking distance and parking was ample. The breakfast was very good and the breakfast room was bright, and welcoming. The room was comfortable with appropriate amenities. Highly recommend the place.

"Clean , Modern Hotel in Industrial Area"
Glen G, 14 Juillet 2016

Travelers, who want a clean and modern hotel that has easy access to Highway #3, should give serious consideration to this hotel. This hotel is quite new, modern, and very clean. (We were very impressed with the cleanliness of our room and bathroom.) We found the staff to be very accommodating. There is a complementary breakfast served, - beginning at 6:00 AM. We found that the breakfast room can be very crowded at this early hour. This hotel caters to truckers and other workers who need to "get going" at an early hour. The breakfast room worker was extraordinary in meeting the needs of all patrons. We did not have to wait long for our food. If you need an overnight stay in Lethbridge, you should seriously consider the Best Western PLUS Service Inn and Suites.

"Nice stay"
travellfar, 13 Juillet 2016

Decided to try a different hotel as I usually stay at the express since its close to downtown. Seems like a very new hotel. Very clean and well decorated. Didn't try out the pool area but the breakfast was pretty good. Real cutlery is a bonus.

"Solid 4 star hotel with excellent amenities"
garden-witch, 10 Juillet 2016

We stayed in this hotel for one night and were upgraded to a Junior Suite. Beautiful room with separate sitting room and large screen tv. King bed was very comfortable, a second TV in that part of the room. Unfortunately, despite all the wonderful features of this luxurious room, the air conditioning unit was not functioning properly. The AC kept kicking in with a very lout rattling noise, which jolted us awake. After a few minutes it would quiet down and run smooth. The loud start-up rattle kept waking us up.

"Really great pool area for the kids"
Rachel J, 07 Juillet 2016

Nice Best Western that has a good workout room and pool/spa area. The pool isn't very big, but what makes it great is the two story tubular slide that goes into it. It is motion activated when you walk up the stairs, so don't worry if it isn't on when you first go in. Good way to wear the kids out after driving all day. Room itself was nice, but not particularly memorable. Your basic two queen beds and bathroom. Breakfast is served in a room just off the lobby. You have to use your keycard to get in. If it is one minute past the breakfast service time your keycard will not work and you will have to go across the parking lot to Tim Horton's like I did. ?? This hotel was having new signage installed while we were there, so it might look different than the pictures show.

"Stay here...you'll be glad you did."
Bernie J, 07 Juillet 2016

I've stayed here a few times and would recommend this hotel to anyone. The Staff is friendly, the hotel is clean, the beds are comfortable and there's even a very good breakfast. Lots of parking with good access.

"Great value for the money!"
glorch, 04 Juillet 2016

Look no further when staying in Lethbridge, AB. This is a nice new clean hotel who's staff & management goes out of their way to make you feel appreciated. The night I arrived they were hosting a customer appreciation steak dinner with baked potatoes & a free beer to go along with it! They also served a complimentary hot breakfast in the morning. Clean weill appointed rooms made my stay comfortable & happy. I'd definitely book this hotel again.

"Awesome hotel"
dalez655, 02 Juillet 2016

I travel all around the country and try to stay at best western. But I must say the one in Lethbridge and Drayton valley r the 2 that r the best great staff and very accommodating I must say I would stay this is my first choice

"Great Breakfast and clean room"
Gary K, 27 Juin 2016

This hotel was a pleasure and was very convenient to the hwy. Staff was friendly and helpful. the breakfast was complete with hot food offerings as well as the regular continental offerings. It also offers BREWED COFFEE not liquid concentrate. You wont be sorry if you book this location!

"Best Western Lethbridge"
FamiliarPlaces, 27 Juin 2016

New and clean but overpriced for Lethbridge. We stayed because of pool/waterslide for kids - pool very small and people in hot tub are splashed when kids slide into pool. Noisy hallways. Courteous, pleasant staff. Decent breakfast.

"Great stay"
Stephen G, 26 Juin 2016

Very clean, Had all the everything we needed, Very hospitable staff and great selection for breakfast. Will stay there next time for sure. Attention to detail and staff sincerity made it a great stay.

"BEST accommodation by far of 18 nights on the road !!!"
heather1370, 24 Juin 2016

From the moment we walked through the front door we were treated like their #1 client. Beautiful clean bright hotel, happy and caring and couteous desk staff, personal attention from the General Manager, great pool and hot tub and water slide, lots of parking, craft brewery/restaurant steps away was so convenient AND their included breakfast was so GOOD. Five stars plus!

"Great STay"
Edward H, 21 Juin 2016

This Best Western is two years old but appears brand new inside and out. Stayed in a King Size Junior Suite at a very reasonable price. This was one of the nicest, cleanest, best laid out rooms, I think we have had in the Best Western chain and whenever possible, I try to stay with Best Western. The staff was cheery and helpful and we tryly enjoyed our stay.

"BEST HOTEL IN LETHBRIDGE!"
beachboywantabe, 21 Juin 2016

Brand new hotel and it wasn't on our GPS. Everything new. We had a "suite" that had an area separated from the bedroom. Everything was perfect here; no reason to stay anywhere else. The breakfast was typical chain-style, but that is what we expected, and it was free. There is an indoor pool, but we did not give it a try.

"Best Western Plus Lethbridge"
Lindy K, 20 Juin 2016

Great hotel, clean and friendly. Great pool for the kids with a waterslide. I would stay with my family again! The breakfast was ok, institutional, however met its purpose and the kids were happy with the cereal selection.

"Lethbridge week"
Scott H, 20 Juin 2016

Very nice hotel. Tuesday they had customer appreciation night....they did a good job with free finger food and free drinks. Rooms are very comfortable. Highly recommend this hotel for stays in Lethbridge. It is very close to many places to see and eat.

"Superb!"
TorontoBloorTravel, 18 Juin 2016

This place gets five stars because it's the top of its class. I had an excellent stay. The day before the hotel called me to ask me if there's anything I'd need for my stay, and to invite me to a reception for business travellers with free drinks. I didn't take them up on it but what a nice gesture. My room on the fourth floor was clean and comfortable, and had a plug next to the bedside lamp which should be a must everywhere nowadays. The free breakfast exceeded my expectations - scrambled eggs, bacon, toast, hash browns, yogurt, coffee, cereal you name it. And it was in a nice room. It's really worth the stay just for the breakfast. There is a bar next door to the restaurant and it is about a 5 minute walk to the casino. I will stay again, in fact I have booked for next week. My new favourite place while in Lethbridge.

"Greatful for Graduates"
Harry M, 18 Juin 2016

If you have a student at U o fL, this is the perfect place to stay if you are coming to Lethbridge for a visit. The staff are always cheerful and the accommodation is lovely. The location is quiet and the rates are really reasonable. We've returned again and again to our favorite place to stay in Lethbridge!

"No sweat!"
Jerry M, 17 Juin 2016

Fast service. Courteous. Clean. Comfortable. Good fitness facility. Room clean and well appointed and great bed with delux linens. Breakfast was generous with a selection of fresh foods and decent coffee. If this is typical Best Western I look for them again!

"Caring crew"
Paul V, 12 Juin 2016

The booking site I used did not get the room booked hoteling. But the staff got it figured so we had a room thanks. The hotel was full of teenage soccer teams well behaved. Breakfast was awesome. Good nights rest.

"Best Western Lethbridge"
Deb R, 11 Juin 2016

Great stay. The rooms were extremely clean and comfortable. The housekeeping staff went out of their way to make you feel special. Did not go in the pool as it didn't look very clean. Nice outdoor sitting area off the breakfast room, and hopefully in time, some greenery will be added in that area to make it more appealing.

"Great place to stay in Lethbridge"
petet477, 08 Juin 2016

First time at this Best Western found it very clean and staff a great help and very friendly. Will stay again when in Lethbridge for sure. We had no problem getting our room where we wanted it. Check was a breeze. Will let family and friends know about this Inn.

"Quiet and clean"
Moochie-La-La, 05 Juin 2016

My mom and I stayed here on a weekend night. The facility is only a few years old and has everything you need for a comfortable stay: water, coffee, newspaper and fruit in lobby, free breakfast, small pool water slide and hot tub, exercise room, free wifi, chocolate and bottles of water in your room, dark curtains to keep the sunlight out, ample parking space... We will stay here again on our next trip to Lethbridge.

"Great people, great room, great experience"
Mike L, 02 Juin 2016

I am a Best Western Rewards member and as such I typically seek out Best Western's whenever possible. I make the trip through Lethbridge a couple times a year and this was my third time staying at this hotel. I felt like this trip was my best stay yet. The staff that greeted me upon arrival truly made me feel like my business was appreciated and whether it was friendly banter or actual curiosity I was asked about my travel. I am very used to turning over ID and credit card and minimal conversation. It was nice. I got up to my room and was extremely pleased with my accommodations for the night. The Wifi worked great and I had no issues in doing my work at the large desk. When it was time to relax the TV was large and there was an abundance of HD channels which is always appreciated. I had a king sized bed and had a wonderful night's sleep. I don't feel like I am a picky person when it comes to what I expect from a hotel, but when everything is met and most expectations are exceeded sometimes 5 starts isn't enough. I look forward to seeing the staff of the BW Plus Service Inn next time I am in Lethbridge.

"Clean, comfortable, great location"
SuzieQ053, 02 Juin 2016

We recently stayed at the Best Western, had a group booking for a wedding (parents of the bride). The rooms were a good size, bright, clean, beds unbelievably comfortable. Air conditioning units a little noisy, but had no trouble sleeping. Check-in was fast and all staff are friendly. Coffee available in lobby at all times. Large ice water containers, fruit infused. Continental breakfast was good. Staff constantly replenishing coffee and food. Great location to Coulee Brew Pub, directly behind hotel, two minute walk. We booked a large room ahead of time for Friday evening for out of town guests to gather and visit.

"wonderful service"
queenieg, 29 Mai 2016

The front dsk staff are so friendly and efficient, check in and out was effortless. The room was cleN and spacious, the only problem we had was with the a/c and heat fighting with each other to come on, was noisy.

"One of my favourite Best Westerns"
djpickering2016, 25 Mai 2016

I have stayed at this property many times. The service is always great. Nicole R checked us out and redeemed our travel cards that we were using to pay for the room very fast with a smile on her face and great conversation. We are Going to continue staying at this property every time we are in Lethbridge. Keep up the good work. You definitely succed with the BAM!

"Top Notch!"
Ryan H, 24 Mai 2016

Great location, great staff and very clean place to stay, I will be back. This is a brand new hotel with all the right things. The staff were pleasant in their greeting and check in and check out were easy.

"Great hotel."
Sherrie W, 17 Mai 2016

We only stayed one night, but I found this to be a very nice hotel. Rooms were nice and comfortable, hotel itself was nice. Quiet. Check in and check out were quick, easy and friendly. Kids enjoyed the pool and waterslide. I would definitely stay here again.

"Nice hotel very friendly staff"
Slfly, 16 Mai 2016

The service was great! The hotel was clean?? . The only things I did not like was that they had teams staying and they were quite loud until late. Not the hotels fault I know. The kids were out of control in the pool area as well. So we could not play with our little one in the pool.

"Wonderful trip!"
Corrinarae, 10 Mai 2016

Pets are allowed! We were offered an upgrade to a Junior suite with our puppy and we had a wonderful night! The staff were very polite. The rooms were clean. The complimentary breakfast was delicious - with BACON! and scrambled eggs.

"Great place to stay"
Sl500amg, 09 Mai 2016

We stayed one night for a swim meet. The rooms were clean comfortable and quiet. The staff were great. Breakfast was very good. The wifi was super fast. Didn't get a chance to use the pool or water slide but it looked real inviting. Adjacent to a new restaurant so it was real convenient.

"Outstanding staff"
Troy K, 06 Mai 2016

Everything is nice and clean at this new Hotel. The staff are amazing and always so helpful. I stay here often and always have a positive experience. I will not consider another hotel in Lethbridge. I highly recommend the Best Western Plus in Lethbridge.

"quiet night"
jrnielsen, 03 Mai 2016

stay in hotels for business. Was my first time to this hotel, was close to my visits the following day. It was a very quiet room for the hotel being on a corner of the highway and a busy street. The bed was very comfy. Its was a nice size room for me to spread out my work. It was very clean in the room and the entire hotel. I like that it had a "kitchen" area for the fridge and microwave, coffee centre. The breakfast was the typical free breakfast. nothing special. The cons: was just the fruit bowls in the dining area and reception were old and rotten. And no restaurants close by. There is one behind it, a beer brewery, but was there my last visit into town, and was very disappointed. I would stay at this hotel again on my next visit to town.

"Great place to stay in Lethbridge, AB"
Christine C, 01 Mai 2016

This hotel is a very nice place to stay while visiting Lethbridge. The staff were all very friendly and helpful, the rooms immaculate and the hotel is in a nice area. The only negative was the free breakfast, it just wasn't that appetizing.

"Excellent Hotel 10/10 "
User, 01 Mai 2016

We came up for the weekend for a dance competition and was really impressed with The Best Western Plus! The staff was very friendly, the rooms were excellent, the hot breakfast was delicious and the pool was great. I will deffinetly recommend this hotel to all my family and friends. We will be back. 10/10 for sure! Best place to stay in Lethbridge!

"Not your Father's Best Western!"
Jim K, 30 Avril 2016

The hotels in Lethbridge and Fernie have done great work. The staff are really friendly, the breakfast in the Lethbridge location was good but Fernie location breakfast amazing. I will be staying more at BW.

"Lethbridge Alberta Overnight Stay"
Shane M, 25 Avril 2016

Hotel is very modern, the lady at the front desk checked us in without a problem (this hotel was booked over the internet with Airmiles). We had a basic room with 2 queen size beds for me and my wife and 2 boys. The hotel has an indoor pool with water slide and hot tub. The kids had a blast, the hot tube was small as well as the pool. If there is more than 3 adults in the hot tube or 10 kids in the pool it gets a little crowded. There is not a lot of space on the pool deck if you want to visit while the kids play, so get there early to save a spot. The wifi was very good with no problems and the TV's are good as well. The morning breakfast was awesome. There was a dance competition in Lethbridge that weekend so the hotel was full of adults and kids alike and the breakfast room was at capacity all morning, but the 2 ladies working there knocked it out of the park. The food was plentiful and always warm. The tables were always cleaned and wiped down for next guests, you don't usually see that level of professionalism at a 'free breakfast' at a hotel, but they did a great job. If hotel breakfasts are not your thing, then there is a Tim Horton's just down the block, and a 'brew house' restaurant right next door for night time. The hotel also had a small 'store' with microwavable food available as well as other items (i didn't open the door, but rather looked through the window) To sum it up, a very nice, clean hotel with great staff and amenities. You get your money's worth here! I would stay here again

"Lethbridge Alberta Best Western"
traveller1368, 25 Avril 2016

This is an excellent hotel 1 of the best we've stayed at anywhere and totally recommend it for excellent value and service. It is centrally located and the employees go out of their way to ensure that your stay is a good one.

"Went to TripAdvisor "
Richard S, 24 Avril 2016

We needed a room for the night having crossed the Canadian border late in the day and TripAdvisor to the rescue. I did it online and bingo we got one of the best properties under the Best Western Plus flag. The rooms are beautiful and roomey. Also the location couldn't have been better coming from the south. What a pleasant stay after a long drive. EXCELLENT!

"Awesome stay as always!!"
Peggy S, 24 Avril 2016

My husband and I and my Mother were booked to stay at the Best Western in 2 separate rooms. We checked in together as I had pre-booked the rooms a month previous. When my husband and I arrived at our room I noticed we had been up graded and I was so surprised and wondered why and was just about ready to call the front desk when the phone rang. It was the front desk asking if everything was OK with our room. When I mentioned the upgrade she said it was done so my Mother and I could be on the same floor!!!!! I was so touched and explained to her that I had my daughter and her boyfriend in the room visiting as it was her grad so the extra room was really appreciated. Way to go Best Western!!!!! All the employees I dealt with from the front desk to the housekeepers to the kitchen aide were very polite and helpful.

"Excellent!!"
Darcy B, 22 Avril 2016

This hotel from check in to check out is wonderful!! The rooms are clean spacious, well appointed and modern. The staff is friendly and very helpful! They serve a very good breakfast that is included! They are close to a Tim Hortons and the Casino along with other restaurants. Highly recommended!!

"Relax and Enjoy"
WILLIAM S, 20 Avril 2016

The entrance to the hotel is very inviting and appealing. The rooms are spacious and tastefully decorated. I particularly enjoyed the full size bathroom. The full breakfast is tasty and nutritious. This hotEl is easy to locate with easy access to main routes in and out of Lethbridge.

"Great sleep"
garymK1889XF, 20 Avril 2016

The hotel is in an older part of town, and the parking lot was tricky with my large pick up truck, but the hotel is newly renovated, and the room was very clean and modern. One of the better sleeps I've had in a long time. There's a lounge/restaurant attached, as well as a Tim Hortons.

"Awesome Stay"
warrenstasiuk, 20 Avril 2016

Great place to stay, staff was exceptionably helpful and friendly. Rooms were clean and beds were comfortable. Waterslide was very fast and hot tub was comfortable. I recommend this hotel to stay at and will definitely stay again!

"5 stars!!"
J L, 19 Avril 2016

A couple weeks ago I was in town, checked in here, and I'm impressed! Nice clean room, pool, tasty breakfast...etc lost my bag though.. Today, was in town, and found my bag at a restaurant! Thank God!! I'll stay here for a few more days to celebrate! Haha. Thank guys!! Keep up the good work! 5 stars!

"top notch"
stephanie_guido, 18 Avril 2016

The Best Western in Lethbridge was top notch. The room was very clean, the gym was also very clean and as a very early riser I was happy that it was open 24hrs! The staff was also super friendly. Looking forward to staying with them again in the near future.

"Another Great Stay!!"
MRBSelkirk, 11 Avril 2016

I have stayed at this Best Western numerous times and I am always impressed with the property. I travel a lot with my work and this BW is one of the best. Never fail to see the General Manager somewhere in the faciliy following up on things and I think that is one of the keys that makes this facility perform at a high level so consistency. Kudo's to you Bruce! Now it may seem like I am high on praise and/or on the side of the hotel but I can tell you I can be very critical and usually the smallest things make drop my review but you just don't find that here. Honestly, if you have a bad experience staying at this Best Western it most likely isn't the fault of the hotel! I spend about 80 nights a year in hotels and about 20% of that is in Lethbridge, I have tried other hotels in the city but haven't stayed anywhere else since finding this location. If there was one drawback it would only be the lack of restaurants (hence my slightly lower rating on location) within walking distance but even that has improved lately, there are now a few options but lots of selection within 5-8 minute drive.

"Disappointed"
hazmatt665, 10 Avril 2016

I have stayed here multiple times since they have opened and have found that the service has gone down hill since the beginning. After check in takes ten minutes as there is always multiple people checking in at the same time as myself (around 6:00 pm) with only one employee but stop by the desk around 9 and you will usually see 2 to 3 employees behind the desk. The worst was last week when I was in the lobby waiting for a ride for approx. 30 minutes, 3 different couples came to the front to check out. They all complained that the room was noisy due to the wind (if you are facing south on the 4th floor it can be very loud), the employee told all 3 "Oh really, I haven't heard anyone else mention that to me recently". I was blown away, it is a common known fact that Lethbridge is a very windy city. As well I had an issue with my reservation and finally spoke to the GM Bruce after a week of trying to reach him, after him doing absolutely nothing other than offering a free upgrade on my next stay (I am a rewards member who gets that anyways) I probably will not stay here unless I have to.

"Impressions"
Colin P, 10 Avril 2016

Overall this is a great place to stay, good location easy to find and the staff were excellent, the room was clean and fresh and the bed comfortable. The only gripe I had was that the hot food was stale which may have been more to do with when I had breakfast. Overall the selection was good and enough to get started for the day.

"Very clean and quiet"
ndn211, 09 Avril 2016

The room we had was very nice and modern. The bed was quite comfortable. The hotel was very quiet. I could not hear people in the halls like some hotels. The complimentary breakfast had a really big selection of hot and cold food. Check in and out was quick and painless.

"Best Western Lethbridge"
pataZ1174NK, 07 Avril 2016

An excellent place to stay - we were treated very well from beginning to end. We were allowed to check in early as we had driven a long way, and needed to freshen up prior to attending to our business; it was appreciated. The room was very clean, breakfast was well laid out and hot. I would definitely recommend this hotel.

"Lethbridge"
Jeff W, 06 Avril 2016

Good check in service and very clean all around nice roomy rooms good breakfast and friendly check out service good access to the hotel very large parking lot even with big trailers and easy to find from main hi way

"Enjoyable Stay"
Brent W, 05 Avril 2016

Despite arriving very late for check in - the front desk provided a complimentary upgrade to a suite after a long day of travel. The check in and check out procedures went smoothly. The facility is very new and well kept. The complimentary breakfast was very good.

"Highly Recommend This Property"
Lou K, 05 Avril 2016

This was our second stay and once again it did not disappoint. From the checking in, the service experience, the cleanliness and quality of the entire hotel and the breakfast was top notch. Thank you for an enjoyable stay. We highly recommend this property for location and an overall high quality stay.

"Nice"
Murray2805, 02 Avril 2016

Excellent, friendly service, I had the Hampton booked but at 6:00 they were 17 rooms behind in laundry. He suggested Marriott but I used "Trip Advisor" and decided to do the Best Western. Not disappointed. Nice rooms will be back.

"Great best western"
Susan O, 02 Avril 2016

One of the nicest best westerns I have stayed in, staff friendly, rooms clean and quiet, a great breakfast. Also a pretty good exercise room and pool,area. They went out of their way to meet the rates of nearby hotels in the area. Would stay again for sure

"Always the best"
Powpin4, 30 Mars 2016

I stay at this hotel once a month and have never been disappointed . It has a great location that is just down the street from the Casino. The staff are very pleasant and the rooms are very nice. Breakfast is a standard hotel breakfast which is good enough for a good start to your morning. There is a new restaurant in behind that has a nice menu and is never to busy. It is nice not to drive for supper when you have been driving all day. This is the only choice for a Hotel. Cheers.

"Great Stay"
Jumboza, 29 Mars 2016

Excellent staff, clean room and good location. All staff were friendly and accommodating. They also manage to accommodate our request to room types and close to each other. Morning breakfast was a great addition.

"Good hotel "
pkst2016, 28 Mars 2016

Good value and newer location. Decent size pool and water slide. Kids enjoyed. Good location near outskirts of city. Would recommend for any family. Good breakfast - they opened 1/2 hour early for us so we could get early start on trip home. Nice staff.

"Business with pleasure"
Jaroslav G, 25 Mars 2016

Stayed in this hotel in 2014 and 2015 as well. Great staff, quiet and dark room. Breakfast could consist from healthier items, however, for average guest breakfast great. I really had good rest after long hours days.

"Amazing Customer Service! Even on a busy weekend."
Chancetraveller, 17 Mars 2016

Right from check in to check out everything was amazing. All staff were very friendly and helpful. A busy weekend with teams in the hotel didn't stop anyone from doing a excellent job and those kids kept them on their toes. Breakfast ladies were amazing with keeping everything clean and keeping up with lots of food that tasted fantastic and was hot and always with a smile. Housekeeping was very friendly saying good morning everyday, fulfilling any special requests and keeping our room fresh and crisp. Best beds and pillows, so comfortable. Even seen them trying to get some boys to stop unscrewing light bulbs in elevators, when the kids were being kids making some noise all staff worked on getting them to settle down the best they could. Big cudos to front desk, I could never do their job! I seen 2 "grown adults" yelling at them and found they handled it more professionally that I ever would have been able too, can't write what I would have told them to do lol. I will come back to this hotel every time I am in Lethbridge, it may cost a little more (not much) than some other choices but nobody can beat their customer service in my mind. WTG management on properly training your staff! See you this summer!

"Lovely Property - Will NEVER stay here again"
Rob E, 15 Mars 2016

It is a nice looking property and the room was lovely (could have been a little cleaner in places) but that's where it ended. The first morning, we were woken up with children running and hollering and whooping it up in the hallway. Three times I opened the door and asked them to stop but nobody listened. There was housekeeping staff on the floor who did nothing. Finally I went down to the desk, explained the situation and the clerk said "Oh I'm sorry" and proceeded to stare blankly at me. I went to the breakfast room thinking I would take some breakfast up to the room but I couldn't even get in the room with teenage boys and fathers everywhere. I asked the girl at the desk if the breakfast room would be kept upon a little longer for those of us who couldn't get in and I was told "No" again followed by the blank stare. I was livid. Later that evening we wanted to visit the hot tub but were told that the pool was out of order. Apparently the gaggle of children in the building had "broken the waterslide" I said we didn't want the water slide, just the hot tub and was told the pool was closed. The next morning, the hotel was definitely quieter but again we were woken up with guest noise. We went down for breakfast, this time we were able to get in the room but it wasn't good at all. The bacon was paper thin II have never seen anything like it, I'm not even sure that it was bacon?), the eggs were cold and rubbery, the potatoes were cold so I ended up having a bowl of fruit loops (with milk poured out of carafes that were in desperate need of a thorough washing) and toast. During checkout when asked how my stay was I told the girl at the desk that we were very displeased with our stay and instead of trying to make us feel better we were met with excuse after excuse. This property doesn't deserve to carry the Best Western name when it comes to service.

"Great Hotel"
Elmo1956, 13 Mars 2016

We stayed for one night in early Jan/2016 and everything was great. Staff were friendly and helpful. We booked a king room and were travelling with our small dog and had no problem getting a nice clean room. It was on the main floor though, but at least we weren't stuck away in some dingy basement room with no carpeting, like other Best Westerns seemed to make a policy of. It is a fairly new hotel I think (2015) so things are seemly bright and clean and so far maintained.

"My new "go to" in Lethbridge"
Donna M, 12 Mars 2016

I used to always book the HI Express but last trip here I changed to Best Western and for this trip I did as well and I am still impresed. The room was a lot less expensive than the HI Express and I was in pretty much the same kind of room with free breakfast. However, here they gave me two bottle of water which is appreciated, and a coupleof cholate covered cookies. Nice touch. Staff are very friendly everywhere in the hotel. My TV remote contrlol is cleaned and in it's envelope, I like that. Good breakfast, great speed on the internet - I was able to watch a movie on my Ipad.

"Short Term Stay"
paytonds, 11 Mars 2016

Overall the stay was good, service from check in to check out was very good and courteous. Breakfast was nothing special and not close in quality to other locations an improvement here would be an asset.. I would recommend this location in general.

"excellent"
Garth S, 11 Mars 2016

This is an excellent hotel. I had a very good experience staying here. The staff were excellent from check in to check out. If you stay Tuesday night like I did they have complimentary hot apps and beverages. The room was very well appointed and comfortable with a full cable network of tv.

"Lethbridge Best Western"
Thomas C, 08 Mars 2016

Pulled into Lethbridge earlier than expected and checked in early, no problem with an early check in. Much appreciated. Hit the hot tub for a relaxing half hour. Room television was large screen and easy to operate. Beds very comfortable and enjoyed a pleasant evening sleep in clean dreamy environment. Went down for breakfast at our leisure and enjoyed pancakes, bacon, eggs, cube potatoes. very tasty. Also a great cup of coffee and was off on the road again, fully refreshed, Thank you!

"Amazing experience!!"
RandilMac, 07 Mars 2016

The staff, the breakfast, the service!!! All incredible!! Our stay was for a dental surgery for my 6 year old niece. The staff found out and on our return we had a signed card by all the staff and goodies to enjoy!! Everyone was amazing!! We had the best service and my niece was over the top happy, even being frozen from her surgery! The pool was great, the breakfast had everything! It was the best included hot bar breakfast I have had in a really long time. So many options!! The hotel is only a year old so it is still new and well kept!. What could have been a very miserable trip turned into one of not wanting to leave! Thank you to the amazing staff!! We will be back and we will spread the word!

"Best hotel in Lethbridge"
gabormiko, 06 Mars 2016

I loved the room ,comfortable bed ,excellent room service ,HD tv channels ,first day we arrived they had free dinner and beer ,free breakfast every morning Higly recommend this hotel for anyone who's wisiting Lethbridge

""Terrific place""
Josie D, 02 Mars 2016

Wonderful warm, home like lobby with large fireplace. Professional staff. The receptionist was very friendly and extremely helpful. The rooms were modern,spacious, very clean and comfortable. Excellent free Wi-Fi. Breakfast buffet was delicious and plentiful. The dining area was very nice. We would definitely choose this hotel again.

"Disappointing"
janicef700, 29 Février 2016

I booked several rooms for our sales staff attending a show, and we were supposed to receive a free upgrade to a King Suite - and that didn't happen. Not even for one room. There were also issues with enough not having enough hot water. The only positive thing I heard back from the Reps was the location. I won't be booking my staff there ever again.....

"Clean and comfortable "
Bill K, 27 Février 2016

The front desk staff were superb friendly and room was clean and comfortable. The hotel is convenient to HWY There are not a lot of food choice close by but breakfast is included. It's also a pet friendly hotel The pool and excise room are nice the rooms are a little dated but in good shape

"Nice place"
lovetheluxuryguy, 27 Février 2016

This is a nice place to stay all in all, nice tastefully decorated rooms, comfortable beds, high-end TV and movies. The pool is nice and warm and the kids loved the slide the hot tub is actually hot. The area around the pool could've used a good cleaning but other than that it was good. Wi-Fi works well, and the breakfast was average at best, glorified continental breakfast with a couple of hot items, Fake bacon etc.

"Great location and newer hotel"
travellingshow2013, 27 Février 2016

I love staying at this hotel. It is very clean with professional staff and great amenities. The check in and out were smooth and efficient. The room was spacious and well decorated. The bed was comfortable with lots of pillows. The buffet breakfast is tasty and the exercise room had the latest equipment and the whirlpool is a great end of day destination. I look forward to staying here again next year.

"excellent stay"
robertbobf, 26 Février 2016

room was good value for the money - staff were competent and friendly - room was clean and comfortable - bathroom was clean - breakfast was everything that one might expect - breakfast room was kept very clean - breakfast room staff were very helpful

"Great Night"
Greg B, 21 Février 2016

Was overnighting in Lethbridge on a weekend, this hotel is exactly what you would expect, clean rooms, great service, good breaky. Everything is as advertised and shown, with no surprises. Thanks BW, we will see you a few weeks.

"Enjoyed our stay"
Curlew1978, 21 Février 2016

We stayed here last Friday night. The location, on the east side of Lethbridge just off Highways 3 and 4, is good. The hotel is far enough away from the road that we didn't hear any traffic noise. Downtown Lethbridge is easy to access by car from here, via Highway 3. The hotel staff were very friendly and efficient. Our room was clean and large with a very comfortable bed. Linens and amenities were very good. The TV and Wifi worked well. Breakfast was good but not great. Overall, good value for a comfortable place to spend a night.

"Amazing Hotel"
Ryan M, 18 Février 2016

Stayed at this hotel for a wedding, and this is an amazing hotel. Very clean staff were very friendly. Everything about this hotel was great. I would defiantly recommend staying here if your in Lethbridge it is for-sure a great please.

"Nice looking hotel let down by loud air conditioning"
Daniel H, 18 Février 2016

A really nice hotel but the noise from fans is just terrible. It is the loud air conditioning serving other rooms. The noise is worst right by the bed head. Without doubt the worst nights sleep in a Best Western I've ever had. We tried 3 different rooms in 4 nights and they are all the same. Once the air conditioning goes on in a room to either side, above or below you the fan noise will start. It cuts in and out waking you up regularly. Last night the fan noise was making water on the bedside table vibrate. Think Jurassic Park. The air conditioning units serving the rooms must be the cheapest and loudest available. Such a shame that a new hotel is ruined by the owners trying to save a little money. If you are thinking but I'll be staying in the winter so no need for the air conditioning then think again. In February the hotel is unbelievable hot so there will be no escape from the noise. Additionally there is no sound insulation between the rooms and the corridors so you can hear people talking like they are in the room with you. Although you will be awake anyway so at least it gives you something to listen to. Having looked at the other reviews for this place I can only imagine most people aren't bothered by low frequency fan noise but if you are then this is not the hotel for you. There are lots of new hotels in Lethbridge, so try them instead.

"Poor / Terrible"
Dan W, 16 Février 2016

AC loud and not working properly. Loud/sounds travel through hallway and doors. Did not receive any housekeeping. Not good, would not stay again, and would not recommend to anyone else to stay again. Over priced.

"Family wknd for hockey game"
Ariana W, 13 Février 2016

Booked on Priceline "Executive" suite when finalized got "Jr Executive" suite. No door to separate room, easier to stay in standard Queen room. Clean, good staff. Hotel booked 5 teams in 1 hotel with 1 pool! Bad idea.

"Good"
Elmer A, 12 Février 2016

Elmer and I could not get over how wonderful and helpful the staff was to us. We will stay at this hotel next time we come to Lethbridge. The breakfast was second to none and the ladies working in there were great as well

"Great spot"
brooke_lynnsie, 08 Février 2016

Stayed at this location with my family during thanksgiving weekend. We were very happy with our stay. Rooms were clean, breakfast was delicious and the kids had a great time in the pool. The front desk staff were very helpful and friendly as well as the cleaning and maintenance staff. Will continue to stay at this location for future visits

"Hockey Tournament"
shawnf497, 07 Février 2016

We were in Lethbridge for a hockey tournament and the team stayed at this hotel. The hotel was very clean and the staff was great to deal with. The continental breakfast was excellent with all sorts of food (hot and cold). I would rate our stay as excellent. My family would definitely stay here again!

"Great Hotel"
Alex S, 07 Février 2016

I stay at a lot of hotels on business and this one was one of the best hotels I have ever stayed at - at this price. The breakfast was excellent, the internet was excellent, the room was excellent, the location was good. I did not use the waterslide, but I am sure that kids love it. If I am ever in Lethbridge for business again, I will definately stay at this hotel.

"Decent Hotel"
amandapF6993KG, 02 Février 2016

the staff were very friendly. There was old chips/cheezies under one of the beds from a previous group which my one year old found and tried to eat :( the pool was nice and the breakfast was good. The juice seemed watered down though.

" "
scorpion1765, 28 Janvier 2016

I spend a lot of time in hotels working at my job. I must say that this hotel has been one of my favourites. I've always been greeted with a smile. Breakfast alway outstanding , rooms clean , staff always willing to make my stay enjoyable. Thumbs up to you guys and thanks. .

"Lack of service & respect"
Dale H, 24 Janvier 2016

We were to attend a hockey tournament in Coaldale, staying in Lethbridge. The BW is a very good location for this situation - so we chose it. Disappointing choice. On Thursday afternoon, we tried to phone and cancel, because my son had been injured and would not be playing. Because it was inside 48 hours they would not let us cancel our reservation - in fact they were going to charge us for both nights, we couldn't even cancel the second night!!! So we decided to drive the 3+ hours to watch games that my son was not playing in. The worst part came when we went to leave, not only did they not give us the team rate - they also were very rude to us. When we finally got them to adjust the price to the team rate, we asked to see both invoices so we could note the differences. Not only did the desk clerk ask Why? When we persisted she answered the phone and told us she was busy. Since it is my VISA, do I not have the right to make sure the appropriate value is being charged to it??? In the meantime we went next door to the Quality INN where they did have a laundry that they let us use without extra charges. The staff there have a very good understanding of the term service - We will be staying at the QUALITY INN in Lethbridge next time we need to be in Lethbridge!!! The non-front desk staff were very friendly thou!!

"New, Clean and Excellent Service"
Bill C, 20 Janvier 2016

Very pleasant staff and an excellent comfortable and quiet room. I appreciated their follow-up on my arrival to ensure everything was in order. Kitchen staff were very accommodating - I had to leave early on my departure date before the breakfast room was open but the kitchen staff welcomed me in and provided me with coffee, juice, fruit and a muffin to take with me. All downtown locations are only a 5-10 minute drive from the hotel so its location is very convenient and its quality and cleanliness is better than you will find in the older downtown hotels.

"Lethbridge Best Western"
Terry. F, 15 Janvier 2016

I have stayed here many times I my business travels. Friendly and accommodating staff as a BW rewards member I always have had my room upgraded. Rooms are always very clean yes I wish they had house coats as its always a nice touch but some do some don't. I will definitely stay again on my next trip.

"Good value"
SkyviewEdmonton, 13 Janvier 2016

Very nice newer hotel. Room had a separate sitting area, fridge, microwave. Quiet room and very comfortable bed. Good sized tv's for a hotel. Quite comfortable. I did not have breakfast so cannot comment on that but there were people in there eating breakfast every day. I stayed 4 nights and enjoyed my stay.

"Our family's favorite hotel, from NS to BC!"
Freshify-Patricia, 07 Janvier 2016

Our family travelled on business for 45 days. We stayed in hotels in all major (and some smaller!) Canadian cities. This hotel was ranked by my husband, myself and kids as our number one Canadian hotel. Throughout our adventure, we stayed in pretty much hotel chain you could name! The Best Western Plus Service Inn & Suites ranked STELLAR on all accounts. Courtesy and efficiency of check-in staff, comfort and cleanliness of room, approachability of staff and management, and excellence in full course buffet (kids exclaimed "it tasted like real food!" after we ate there), and of course, the most fabulous aquatic area and slide we have seen in a hotel! Every employee we met was courteous, professional, efficient, and went of their way to make our stay a comfortable one. We truly felt like guests here! Thank you so much to Bruce and his fantastic team - Cheers!

"Christmas stay"
Wonderingalbertian, 05 Janvier 2016

We stayed Christmas Eve, upon arrival there was a complimentary bottle of water and chocolate. The breakfast in the morning was average. The hot tub had a bit too much chemicals in it. But was still enjoyable. Will stay again at this hotel.

"Relaxed"
mhaag2016, 05 Janvier 2016

staff was warm and friendly,room was clean and bright,food was great.we were looking for a place to relax after a rather stressful Christmas , the best western filled the bill , we look forward to a return visit !

"Best Western is Best"
Martha12344, 04 Janvier 2016

We were greeted by very friendly staff. The room was very clean and the bed was very comfortable. We loved that we could open a window for fresh air. With the need for a celiac diet we were so pleased that the breakfast offered gluten free bread that was toasted in a toaster used only for gluten free products. The GF bread was excellent. There were other breakfast selections that were GF as well. It took about 5 to 10 minutes to drive downtown and to other points of interest. Enjoyable stay!

"Poor Service"
Garry N, 30 Décembre 2015

Waited ten minutes for someone to appear at front desk (2:30 pm) to check in. Person behind us even phoned to try and get someone's attention. When she did show up she reeked of cigarette smoke. Also the mattress was too hard to even sleep on and for a new hotel walls are thin and noise, especially train and vehicle was a problem.

"A home away from home!"
Susanne L, 28 Décembre 2015

Clean, bright - everything you need in your home away from home stay. Close to the high way for easy checking in and checking out and close to downtown if you want to dine out or check out the action in the city. Affordable and friendly -- the staff is there to please. You will not be disappointed.

"My Stay at Best Western Plus"
Angie H, 13 Décembre 2015

Amazing hotel, both in presentation and courteous staff. Felt safe and secure. Hotel staff are extremely well suited to their positions, knowledgeable, courteous, and most helpful. The locations of the hotel is extremely accessible from main highways. Rooms are well maintained, styled well, and what I like is that ALL the bedding is washable. The outlay of the room is well thought out and the décor is picture perfect.

"Excellent hotel with lots to offer!"
Val P, 01 Décembre 2015

Hotel is very clean, rooms decorated very nicely. Comfortable beds, I don't usually sleep well in hotels but I slept quite well in their beds. Breakfast there's a good selection to choose from. My con would be the sausage/bacon and eggs seem to be microwaved, not keen on that. Front desk staff are very kind and were always there with a smile. I'd definitely stay here again without any hesitation, one of the best all around.

"Black Friday Shopping"
Trevor M, 30 Novembre 2015

We were very pleased with this Best Western . It was great and as we had many items in our vehicle from shopping it was even nicer having such a well lit parking area to leave our vehicle in.Excellent hotel would stay there again.

"Not my first choice"
Barry D, 29 Novembre 2015

Our usual hotel was fully booked so we gave this newer hotel a try. Generally it was what we have generally come to expect from this tier of hotel. I would still choose my usual other hotel over this one if they have a room available. A full hot breakfast was included although I would like to see more healthy and fresh food choices. I liked having reusable dishes from an environmental standpoint, it would be nice to also have some take out dishes for those on the run, particularly since the breakfast area was very crowded, that might help to clear some of the traffic instead of everyone eating there. I like how they have a microwave and fridge although the fridge was a bit on the smaller side compared to some other hotels in this tier. We stayed over the weekend and there were some kids sport teams also staying there, making it a crowded and noisy place with slamming doors and some yelling, and quite busy in the lobby most of the time. The noise died down shortly after 11, a bit late for us since we had to get up quite early. Staff could have been more attentive to that but I`m glad it finally ended - we all had a very good sleep after that.

"The perfect stay"
Martin W, 26 Novembre 2015

The staff were possibly the most polite, courteous and welcoming I have experienced. The hotel is clean, modern and well designed. The breakfast was delicious. If you're planning a trip to Lethbridge, this is the place to stay. Awesome job, guys!

"Another AMAZING Stay!"
frizbe2, 18 Novembre 2015

Again, the Best Western Lethbridge has managed to exceed our expectations! The hotel was very busy the weekend of Nov 13-15 but the staff and management did an amazing job ensuring that we were happy and satisfied. Hats off to the front desk ladies for doing a bang up job keeping everyone happy and smiling. Truly a magnificent ambience at this hotel, Thank You!

"Don't stay if teams are booked"
Anthony B, 16 Novembre 2015

We stayed for 3 nights. The first night was o.k. then teams of Ringette players descended. These young children were allowed to run all over the hotel with no supervision in sight. They were running up and down the hallways, the staircases, etc., screaming at each other the whole time. They would stand at one end of the hallway screaming at another group at the opposite end of the hallway. It was a nightmare. Groups of them were also in the pool and hot tub without any adults in sight which is against the law in Alberta if children are under 14. This went on until almost 11 p.m. Friday and 10:30 p.m. Saturday. There was only one young girl at the front desk and she was unable to do anything. The kids didn't listen to her and if she contacted any adults they obviously didn't care.

"Top notch hotel!"
Tim M, 09 Novembre 2015

My wife and two boys stayed at this exceptional hotel in Lethbridge. It was very clean and the staff went above and beyond. The ladies in the breakfast area put on an incredible display of customer service, making sure theta there was lots of food and variety and keeping the eating area as clean as possible when the every table was full. The TV and internet experience was best in class!

"Amazing breakfast!!!!!"
Sandy311, 08 Novembre 2015

Probably one of the best complimentary breakfast I have had a Best Western or any other chain. The eggs were delicious, the bacon was great and so were the pancakes. Everyone was very welcoming. The lady taking care of the breakfast room was very cordial and accommodating; she immediately got the pancake machine back in order.

"Excellent"
amhoogerdijk, 07 Novembre 2015

All the staff were amazing and helpful. Hotel was very clean and rooms were great size and comfortable. Check in was wonderful customer service and fast. Didn't have to wait around at check in or check out.

"Great hotel!"
Mearnsy368, 02 Novembre 2015

Excellent hotel. One of the nicest Best Westerns I have ever stayed at. The staff are great and the breakfast was as good as any normal breakfast you would get at a restaurant. The ladies in the kitchen were phenomenal in keeping the food out and it was all very fresh. The rooms are very clean and spacious and my boys loved the pool and waterslide. I highly recommend this property.

"Everything we expected, and a bit more."
Andrew W, 01 Novembre 2015

This hotel is a new property located near the Casino and several other new hotels near the highway in the northeast area of the city. There is nothing much else within walking distance but it is an easy drive to downtown or to the Enmax Centre. It is very clean and welcoming, and we had a very spacious (and very quiet) room. The bed was very comfortable as well. As others have noted, the hotel has Telus Optik TV which we have at home and are familiar with. For visitors from afar, this system provides full 1080 HD TV with a very wide range of programming. In addition, it has excellent Wi-Fi and we discovered that the Access Point is hidden under the desk. This may be the case in each room as part of the Telus installation. Full hot buffet breakfast is provided with lots of choices and it is free... It is rare for North American hotels to provide this; most free breakfasts are much simpler (and mostly muffins and the like). I would stay here again without a moment's thought. The only reason for not giving it a 5 is that there are, of course, more luxurious hotels in the world, they just cost a lot more. This hotel offers excellent value for the money.

"Excellent hotel & great for pets"
Don M, 30 Octobre 2015

We would stay here with or without our dog. The rooms are spacious, well lit and have excellent coffee makes, fridges & microwaves. The wifi was fast &'the staff were very attentive to our in room dining needs. The breakfast had non disposable dishes & there was recycle recepticals in the rooms. Impressively eco friendly hotel.

"Great For Families"
holidayvillagerocks, 28 Octobre 2015

We rented a room with a king bed separate suite from the pull out couch in the living room. The service was great the entire weekend we were there. We enjoyed the water slide. The best part it was not even busy in the pool so our little kids had the time of their life. The front desk was always amazing. I surely will visit again.

"Consistently good"
travellingshow2013, 25 Octobre 2015

Have stayed here twice this year. Both times the staff have been friendly and professional. The rooms are well set up and love the bottled water in t. The room and water in the lobby. The beds are super comfortable and the room is spacious and well decorated. The workout area is modern and has quite a few pieces of equipment to pick from. Breakfast offered a lot of choice. Already looking forward to my next visit.

"Great Staff, Location and Amenities"
Bernie J, 21 Octobre 2015

Friendly and efficient Staff. The location is perfect for business people and snowbirds on route to and from the south. Lots of parking, excellent breakfast, comfortable beds. Stay here, you won't regret it.

"great place to stay"
ukCorn, 13 Octobre 2015

We had an executive suite - so a separate bedroom from the living room. there was a sofa bed in the living room and there would have been ample space for a cot if needed. the room was nicely decorated, clean, and comfortable. The breakfast met all sorts of diverse needs and all staff were pleasant and friendly. The fitness centre met basic needs and the pool area was well used by the younger set. Check in and check out was very efficient. Our broken hairdryer was replaced immediately. There was an air conditioner in both the living room and bedroom which gave you control over the temperature. The slight downside on that was that the AC was very loud so that would put me off returning.

"Clean, new and roomy"
DebiLovestoTravel, 12 Octobre 2015

Stayed 2 nights. Had a small suite (pull out sofa chairs and t) king sized bed and another tv behind a dividing wall. New hotel - nicely decorated. Pool. good wifi and lots of parking. Located just off Hwy 3 at Hwy 4 - two there hotels are adjacent and the casino is a block away. Timmy's across the parking lot. Front desk friendly an helpful. I am writing primality to recognize the breakfast ladies - the food was hot, never empty, and clean. I was greeted every time with a smile and a "good morning". The lady in the apron was moving full-time filling, cleaning, emptying, etc. The best service I have ever noticed in this kind of hotel breakfast.

"Excellent Business Trip"
erind871, 10 Octobre 2015

This is an excellent hotel. The staff are very friendly and helpful. A nice hot breakfast with assorted items that makes a nice change from the typical cold cereal. There is easy access from the main highways as well.

"Best -Best Western Ever!"
Sandi D, 05 Octobre 2015

The hotel staff was professional and friendly, the hotel was clean and cozy. We were greeted with a corporate appreciation night,which included food,wine and beer.The breakfast was great with fresh food that made you realize how hungry you really were.The room was clean and bright and they had the best pillows.....

"Good service, nice room, decent price"
Sara B, 01 Octobre 2015

Breakfast in the morning was pretty good, except there wasn't any fresh fruit, which was a bit disappointing. Would have preferred a few more healthy options. Pool and hot tub were OK. The jets on the hot tub are a bit low and not consistent in pressure, but it was a good temperature. Fitness room is pretty small and only has one bench, so if another person is in there using it you can't, which kind of sucks. Would be nice if there was one more bench, but there isn't room for it anyways. The actual room was nice and they did a great job with housekeeping during my stay. Only slight disappointment with the room was the shower, which didn't have a lot of pressure (but was still better than some hotels I've stayed in!). The nice thing was that the water temperature was consistent and not difficult to set, which I find tends to be an issue in a lot of hotels. The service was wonderful - the staff here are very helpful and professional. I wish there was more to do in the surrounding area, since it is a good hotel, but in order to find decent food you have to drive somewhere. DO NOT EAT AT THE CASINO. IT IS AWFUL. Seriously.

"Next to the Casino if that;s of interest"
Donna M, 25 Septembre 2015

I used to always stay at the Holiday Inn Express when I came to Lethbridge, which I do often for business. This trip the costs there were way too high and the last time I was there it wasn't as good as it had been in the past. Besides that, that hotel is in a "rough" area of town. This hotel is out of the downtown area and near the Casino. It's newer and the room I got was modern, simple, clean and quiet. Just what I like. It was located near the elevator, so I was concerned about noise but heard nothing. I did hear a train one morning a little after 7 AM - but I had to get up anyway. There was a king bed in a room separated from a room with a sofa and a second TV. There's a microwave and fridge and I was impressed to see the remotes are cleaned and put into little sleeves. Good call BW. Free Wifi worked which is great becaue usually I can't watch Netflix on my Ipad because the hotel internet is too slow. This one was fast and worked fine for me. The TV is Telus Optic which is nice because you see the show titles as you change the channels. When you check in they offer you a cookie - nice touch. The breakfast area was big with 3 TV's set to cartoons, news and sports with closed caption on. Smart. There's an electric fireplace for atmosphere. This free breakfast had many of the usual foods Holiday Inn and other hotels offer but they had more selection than usual and it was laid out nicely with tags telling you what you were selecting. I'd say this hotel did the free breakfast better than average. Coffee was good too - I'm fussy abput that. No paper plates or plastic knives and forks either. I noticed the pool with the water slide has hours set for adults only. Boy, they thought of everything! When I was leaving I was offered a bottle of water for the road. Thanks Best Western. I'll be back.

"Excellent hotel"
Tim12345678911, 25 Septembre 2015

I've stayed here many times in the past. The staff are friendly and always bump me up to the next room level for no charge. Comfortable beds. Very clean rooms. Typical hot breakfast in the mornings. Lots of parking. My only complaint is the selection of tv channels. They went with Telus tv so there are 10 different ctv and global channels but not much else. But other than that I will definitely stay here again.

"Great Hotel for family"
lounof, 21 Septembre 2015

A new family oriented hotel with a water slide that kids would enjoy. The rooms were large and clean and the staff very delightful, They gave great recommendations for dinner and got an ADA room for us. They know the guests who stay there regularly and anticipated your needs. A great place to stay!

Vous avez des questions ?

Le petit-déjeuner est-il compris dans le tarif ?
Julie
assistance Best Western
Vous trouverez cette information dans le descriptif des tarifs proposés sur notre site et dans votre email de confirmation - certains tarifs peuvent l'inclure. Si le petit-déjeuner n'est pas compris, son prix est indiqué dans la page de consultation des tarifs, colonne « conditions de vente ».
Je pense arriver en dehors des horaires indiqués. Pourrais-je procéder à mon enregistrement ?
Julie
assistance Best Western
Une personne vous accueille à la réception 24/24 dans tous nos hôtels. Vous pouvez également prévenir l'établissement en vous référant aux coordonnées transmises sur votre confirmation de réservation.
Les animaux de compagnie sont-ils acceptés ?
Julie
assistance Best Western
Chaque hôtel Best Western® Hotels & Resorts est libre de fixer sa propre politique d'admission des animaux domestiques. Leurs conditions d'accueil sont indiquées sur la page hôtel.
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Julie
assistance Best Western
Le nombre de points requis pour réserver une nuit gratuite dépend de l'hôtel choisi.
Pour bénéficier d'une nuit gratuite en utilisant vos points de fidélité Best Western Rewards®, connectez-vous à votre compte fidélité.
Au moment de la réservation, si l'hôtel affiche des chambres disponibles et réservables, le nombre de points requis apparaîtra.
Si vous ne trouvez pas l'information recherchée, contactez notre centrale de réservation au 0805 08 08 58 (appel gratuit depuis un poste fixe en France).
Peut-on payer avec des Chèques Vacances ?
Julie
assistance Best Western
Chaque hôtel Best Western® Hotels & Resorts est libre d'accepter ou non les Chèques Vacances comme moyen de paiement. Pour plus d'informations, nous vous invitons à contacter directement l'hôtel concerné. Les coordonnées sont disponibles sur la page hôtel, ou dans l'email de confirmation. Vous pouvez également identifier les enseignes acceptant ces titres sur le site internet ANCV.
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