Best Western Plus Hotel South Hill Inn, La Crosse

The staff were friendly and the breakfast was good. However, the rooms were old and dirty, smelled like smoke, and had stains on the floors. I would not stay here long term. If you want quiet this is not it, you can hear people outside of your hotel room especially if they are having a get together. Luckily we were only staying one night as it was a stop over to our destination. I was super disappointed as I love Best Westerns. This one I would not recommend.

Guest Relations Manager, General Manager at Best Western Plus South Hill Inn, responded to this review
Hi Ariella, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are very sorry for the cleanliness issues that occurred during your time at our hotel. We do strive to present a super clean property and were reviewing your comments with our housekeeping team to make sure all needed improvements are made. We do appreciate the compliments to our front desk staff and we are addressing our policies to prevent the housekeeping issues that you experienced from occurring in the future. Please keep us in mind for your next stay in the area,

Love this place, front desk staff excellent, breakfast awesome, room definitely loved it. I have told all my friends and family so they will be stopping by when they are out of town for any reason, thank you guys for making my trip great every time..

Guest Relations Manager, General Manager at Best Western Plus South Hill Inn, responded to this review
Hi Chrisarendallo, Thank you for your compliments on our staff, hospitality, and breakfast layout. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We will happily share your comments with our staff and we look forward to seeing you soon!

I love my stay me and my husband couldn't have been happier, room was great, breakfast was awesome and the front desk staff was very very nice and helpful.. We will be back and definitely going to tell all our friends about our stay as well

Guest Relations Manager, General Manager at Best Western Plus South Hill Inn, responded to this review
Hi Saprols, Thank you for your compliments on our staff, hospitality, and breakfast layout. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star review! We will happily share your comments with our staff and we look forward to seeing you soon!

We stayed here based on reviews and premise that BWPlus properties are supposed to be a step up from a run of the mill BW. It wasn't, veneers were peeling off doors, the rug was stained the bathroom was dark and dank. The room is badly in need of a complete renewal. On the plus side the room did appear to be clean. Overall the room was evocative of the lower tier of motel rooms. As a side note the rate was listed at $76 online. At the front desk we were given a rate of $106 (50% more). So we stood at the desk and proceeded to check in using our phones. This property is the most disapointing BW we have encountered.

Guest Relations Manager, General Manager at Best Western Plus South Hill Inn, responded to this review
Hi Will, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want our guests to enjoy and to find our amenities to be accommodating and convenient. We are sorry that we failed to do this during your most recent stay. We are glad that were able to meet your expectations of cleanliness and we hope you will return to experience our continuing improvements.

Was assigned room 107, I ask for 1st floor since I have a bad hip, entered and room appeared OK did our usual routine with disinfecting wipes and wiped all surfaces we might possible touch (like we do at every hotel). Unpacked and began to settle in for the night. Pulled back bed spread and top sheet to find giant urine stain on top and bottom sheets, fresh and So Gross! called got guy at front desk and showed him, he appologized and assigned another room on second floor room 210. Did our disinfecting routine again and while checking room found dirt behind bathroom door and outside window so dirty you could barely see through it as well as toilet seat ready to fall off. Mattress was not of good quality. Breakfast was no better, there was no attendant, no hot water for tea, out of breakfast meat, no fruit, no yogurt, no sweet buns, donuts or danish. This is suppose to be a BW Plus hotel, I am a Rewards member too and stay almost exclusively at Best Western. Never again at this property!

Guest Relations Manager, General Manager at Best Western Plus South Hill Inn, responded to this review
Hi Billgreen, Thank you so much for taking the time to leave such a thorough and insightful review regarding the cleanliness of the amenities and suggestions to improve the experience for our valued guests in the future. It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. We will also be working on improving our breakfast service, we promise better options next time. Please keep us in mind for your next stay in the area.

We checked in late, April was very friendly and helpful, the room was very nice , clean, inviting and the bed was comfortable. I would stay again when I visit the area. Didn't get a chance to enjoy the breakfast but it looked good, nice choices.

Guest Relations Manager, General Manager at Best Western Plus South Hill Inn, responded to this review
Hi 671 candacek, We are happy to hear you had an awesome experience and we can't thank you enough for your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will happily share your comments with our staff and we look forward to seeing you soon!

Great location right off the interstate and close to food and Walmart (small town). Real breakfast with waffles, sausage, eggs, cereal, etc. Excellent way to start the day. Comfortable room with comfy king bed.

Guest Relations Manager, General Manager at Best Western Plus South Hill Inn, responded to this review
Hi tiag256, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!

When we arrived, there were people filling the lobby playing loud music and drinking and outside as well. It did not feel safe. When I mentioned this to management I was told that they paid to stay there too. The place was not clean. The lamps were dirty, clock looked like it had never been dusted, blow dryer was disgusting-sticky and dirty handle, lamps didn't have light bulbs in it. Subpar for sure!

Akash P, General Manager at Best Western Plus South Hill Inn, responded to this review
Hello Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, GM

Because we have not traveled much in a while due to COVID, we forgot to check the recent reviews of this hotel before booking. Unfortunately, our experience was the same as the recent negative reviews though there were some pluses. Pluses - spacious room with king size bed and nice decor; great view of the distant fall foliage and sunrise in the morning; friendly and helpful staff who assisted when needed and they were needed; warm food breakfast items, i.e. sausage biscuits and also gravy as well as cereal and yogurt; no problem with the internet and was able to stream Amazon/Netflix Minuses - poorly stocked room with missing coffee maker, soap, and hair dryer; constantly leaking/dripping faucet in bathtub causing rust with a bathtub stopper that did not fit properly to prevent the water from draining out so could not take a bath (a deal breaker for my spouse); this water leak must be increasing the hotel water bill Plus/Minus - a hallway confrontation among young guests was quickly escalating with angry voices and threats of going to jail so called the front desk and the plus is that the hotel staff were aware of the altercation and had police on the way who defused the situation so that we had a quiet night's sleep Checked other nearby hotel recent reviews which also were mostly negative so perhaps this is symptomatic of the impact of COVID and labor shortages. Too bad as it is obvious this hotel once warranted 4 and 5 star reviews. Hope they can increase their quality assurance of housekeeping and take the time to do repairs when needed such as the bathtub leak as we would like to stay again.

Akash P, General Manager at Best Western Plus South Hill Inn, responded to this review
Hello Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, GM

Lamps and dressers were dusry. Location is in a good place. Easy access to highway.Check in and check out staff were friendly. Nice outdoor place to sit and relax. Lobby is exceptional. Internet was terrible, kept disconnecting.

Akash P, General Manager at Best Western Plus South Hill Inn, responded to this review
Hello Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, GM

Very disappointing. This hotel had a 4-star rating in trip advisor, but when we got there the room had a bed with a huge pothole on one side. Obviously no one had checked the mattress anytime recently. It was very uncomfortable. There were drain flies in the sink, and we had to stop up the drain hole on the front to stop them from coming back into the sink while you're trying to brush your teeth. There's kind of a mess in the ceiling around the fan in the bathroom where it just hasn't been maintained and some mold or something on the shower head; and even some spots of some thing on the floor that were not vacuumed up. Plus, the carpet was clearly very old and needed to be replaced or at least cleaned. There were no shelves in the refrigerator. Plus the pool was drained. We didn't want to use it, but if you have kids in tow and might want to swim be sure to ask. Just subpar overall. On the bright side the staff was very kind and very nice and friendly.

Akash Patel, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Ashalight, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, GM

I have used this property for several years. After my recent stay I have cancelled an upcoming reservation and moved it to another location. I am a Diamond Select member so I have stayed in a few Best Westerns. Check in was ok. The room wasn't clean, the tv remote looked as if someone had smashed it under their foot. The back holding the batteries was gone. There was trash including a soda bottle behind the nightstand. The sheets on the beds looked dirty, dingy etc. The mattress on the beds were so worn out it was pathetic. They were like sleeping in a hole. My wife slept in her clothes because she was worried about something biting her.The microwave had an odor I can only describe as a rotten can of sardines had been cooked in it, closed up and allowed to ferment into some kind of dead animal. To top it all off, check out is 11:00am. At 10:15 am the housekeeper knocked on our door and asked if we were leaving or staying. Since I had two rooms booked the occupants of the other room said their room was just as bad. I can't even imagine how this property is still a BW Plus.

Jay Ratia, Owner at Best Western Plus South Hill Inn, responded to this review
Dear Mr. Rodney: I apologize about your experience. I will have a meeting with all of my departments to make sure that this will not happen again. Respectfully: Jay R

Staff was very professional. Masks were worn by all staff. Front desk personnel had all answers to questions. Jay the General Manager was very professional and very helpful. Thank you everyone for everything.

Jay Ratia, Owner at Best Western Plus South Hill Inn, responded to this review
Dear Zelmam2021: Thank you for allowing us to provide you a great night stay here at the Best Western Plus during this pandemic. Also for taking the time to review your stay with us. Respectfully: Jay R

Very cozy and welcoming made me feel at home they made me feel comfortable like family the staff was nice and helpful I would love to suggest this place to anyone who is either out in the cold or on the road for work

Jay Ratia, Owner at Best Western Plus South Hill Inn, responded to this review
Dear Mr KevinF9484RD: Our goal is to provide a home away from home during your travels. Thank you for staying with us. Respectfully: Jay R

I traveled many places and I never seen just disregard for offers for staying. If I knew there was no breakfast I would never have stayed there. COVID-19 is not a reason to give false advertisement of your facility

Jay Ratia, Owner at Best Western Plus South Hill Inn, responded to this review
Dear Mrs. Laura J Britt: I apologize that we do not offer a breakfast buffet, but we want to keep everyone safe during this pandemic. We do offer a Grab & Go Breakfast option for our guests to reduce the spread of COVID-19. If you would like to discuss this further please do not hesitate to contact me directly at 434 955 2777. Respectfully: Jay R

I felt as though I had 5 star treatment at this property located in South Hill. Virginia the front desk clerk seemed to know who I was upon my check in at the front desk and the room was very nice. I slept like a baby. The jetted spa bath was a welcomed relaxation for weeks on the highway as a semi truck driver. Every now and then you need to just take time off and treat yourself to a quality moment and Best Western South Hill Virginia made it work for me. I will be making the stay there again soon

Jay Ratia, Owner at Best Western Plus South Hill Inn, responded to this review
Dear Nosirrahearl: Thank you for staying with us when you are away from your home. It is our goal to provide the ultimate guest experience to our guests. On your next work trip please stay with us again. Respectfully: Jay R

Comfortable, CLEAN, and SAFE!! The decor was inviting and comfortable. Beds slept well. Pool and breakfast are closed but they offer a nice little breakfast bag. Prompt kind service and respectful which goes a long way.

Jay Ratia, Owner at Best Western Plus South Hill Inn, responded to this review
Dear Mrs. Kojina Williams: We thank you for staying with us during this pandemic and we want our guests to know that we have measures to help our guest during these difficult times. Respectfully: Jay R

The guy who checked us in was very nice and prompt when we needed anything. The room was not clean, bedspreads were stained, bathroom was unclean and other areas of the room. With COVID present the business should clean more. I couldn't wait to leave.

Jay Ratia, Owner at Best Western Plus South Hill Inn, responded to this review
Dear EThompson99: I apologize about your experience. We will have a full staff meeting to discuss how we can fix your concerns. Respectfully: Jay R

I love staying at Best Western South Hill, last year was our first time but when the option came back around this year I insisted we stay here. Then when the virus hit and we had to reschedule several times, the front desk was ALWAYS so polite and helpful! They made us feel like family!

Jay Ratia, Owner at Best Western Plus South Hill Inn, responded to this review
Dear Kgilliam2: Nothing means more to us when our guests return to stay with us. We are glad that you able to have our ultimate guest experience for the second time. Respectfully: Jay R

Called hotel receptionist, informed her (stated she was the manager) that I was night nurse at the local hospital working as first responder to COVID patients. I booked room for two days and asked if it would be okay if I check-in early due to night shift hours are 7p-7a. The receptionist stated the earliest I could possibly checkin wouldn't be until after 2pm (by this time it was 9am. I informed her that I have to get some rest for next night shift and asked if there could be any exceptions made and also informed for I would be willing to pay for to enter room early. She stated that the hotel was booked and cleaning service wouldnt start until checkout time which is 11am. After driving to hotel noticed the parking lot was bare. Asked to speak to manager. Which I found out that in fact she was not a manager at all. Canceled booking. Went to another hotel up the street and had no trouble checking in early. WHAT A RELIEF.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Sharcribb: Thank you for being a first responder and all the sacrifices you have made to help others. We try our best to allow early check ins, but on that day we were sold out and our housekeeping staff had not arrived to work and we're due to arrive to work at 10am. Respectfully: Jay R.

Very good people treated me well even gave me a ride to enterprise! Also great breakfast in the morning I recommend this place to anyone. Overall great service whether you are here for business and or just a trip away from home

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Mr. ErikdW2251NE: Not only do we offer our guests a great night stay, but we individualize each guests stay. I was glad to offer you a ride to get your rental car. This is one aspect of our ultimate guest experience staying with us. Respectfully: Jay R

Vacation to Maryland up and back we always stay at Best Western. Staff is always nice. Breakfast is always good. Have never had any problems.Would advise anyone to stay there. Sharon is the best. Also Ray

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Patriciaw12343aa: Thank you for making Best Western Plus your home away from home. Respectfully: Jay R

Always count on Best Western hotels for a great stay. Great staff, fantastic location, clean rooms and a good breakfast. Can't ask for more for what I paid for. Great value and great rate! Will recommend you others!

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear BlackSwanInnLee: Our location, ultimate guest experience, and clean rooms are some of the reasons why guest stay with us and another reason why they return is that our rate is reasonable. Respectfully: Jay R

We stayed her for a nights sleep, and it was as advertised. Nice room, comfy beds and the breakfast was what we paid for. If you are stopping through, and need a nights rest, this is the place. A little tip, my children really enjoyed the staff.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Mr. Dan L.: I am glad that your children loved how about staff helped and interacted with them. We love it when families stay with us because it allows our staff to be a kid again. Respectfully: Jay R

Old, Dirty Rooms to include bed areas, refrigerator, microwave, sink and bathroom. The price was decent but should have been even less based on the quality of the rooms. We slept with the lights on after finding a roach on the bathroom floor. FYI - this is one of few hotels in the South Hill, VA area. The only bright side is that front desk staff provide great customer service. Nevertheless, don't be fooled by the exterior and lobby!

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Relax652239: I apologize about your experience and to assure you we have a professional pest elimination service, EcoLab, service our property. Our staff is willing to help with all of our guest needs and make it a goal to have our guests enjoy their stay with us. If you want to discuss this further please do not hesitate to contact me directly at (434) 955-2777. Respectfully: Jay R

I was here for 1 night. Being that I work in a hotel I know what to expect. The bed spread was dirty with stains. I called first desk right away and they came and gave me a new one . As I was changing the sheets I noticed the sheets had red juice stains on them. I have never ever ever seen anything like this. It was just nasty How can you sell a room knowing there are stains on the sheets. I did call the front desk a 2nd time and was given "clean" sheets

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Jaclyn: I apologize about your experience with us. I had a housekeeping team meeting to discus your concerns and we put into place other steps in order to prevent another situation like this. If you like to discuss this further please do not hesitate to contact me (434) 955-2777. Respectfully: Jay R

Staff was poorly supervised, staff was living on premises with their children who ran around unsupervised at times and was allowed to be in rooms of guests without their permission. My recommendation is that new management and staff are needed.

BestWesternHotels, Corporate at Best Western Plus South Hill Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Never been in a hotel Where the staff also live where the guest stay. Also the staff took up the pool area. The hotel actually needs to be gutted. The staff was also feeding their children in the lounge area where the guests eat.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear LMB822: One of our staff developmental tools is for our staff to stay at our property in order for them to understand how our guests experiences our hotel during their stay. Respectfully: Jay R.

This facility was perfect for family travel. The rooms were clean, spacious, and well stocked. The front desk personnel were courteous, knowledgeable, efficient and helpful when information was needed for meal planning, and additional personal items were needed. Breakfast was served hot and the dining area was clean and tidy during breakfast. Will definitely return.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Rae C.: We treat all of our guests as family members. When our family is over we take care of every thing that are family wants. Respectfully: Jay R

The hotel staff was friendly but the building had a strange odor. I stayed for two nights and during that that time the trash in my room was never picked up, the floors were not vacuumed, and there were no fresh linens. They staff did make the bed.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Sunshine07433846253: I apologize we did not meet your expectations during your stay. If we knew your concerns during your stay our helpful staff would have fixed those concerns right away. If you would like to discuss this further please contact me directly at (434) 955-2777. Respectfully: Jay R

We recently stayed in South Hill. Motel staff was accommodating and very helpful. The Motel is in a good location, close to the interstate. Motel has a pool, laundry and fitness center. There was a very good Italian restaurant across the street that was recommended by the clerk. The breakfast was just average, I expected more from a plus. Overall I would recommend the motel and would stay there again.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear John B.: Thank you for staying with us. We are conveniently located right on the highway and provide a great night stay with a complimentary hot breakfast to start your day. Respectfully: Jay R

Definitely ot worth the money, this should be a $69.00 room not $120.00. Rooms needed many repairs, bathroom floors was stained all over. Refrigerator had no shelves, no luggage rack, had to put suitcase on the floor.

BestWesternHotels, Corporate at Best Western Plus South Hill Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

We have been visiting family in Virginia over the past couple of years. We stopped at this location because it is in between Charlotte, NC and northern Virginia. The rooms are clean and the hotel is generally very quiet. We usually stay overnight, but if we had to extend our time, we would definitely do it here. The staff are very accommodating and the breakfast is good. The coffee is fresh brewed, not from one of those coffee machines. All in all, a nice place to put our feet up for the night!!

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Ms. Judyanne P.: Thank you for staying with us on your trips between Charlotte and Virginia. Also thank you staying with is every time you travel. Respectfully: Jay R

Could not believe how expensive this place was. I was expecting fancy for the price. The breakfast was average at best, no fruit at all. The bed was lumpy. The staff were nice. Best I can say about them.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Ms. Renee S.: I know that saving money is an important aspect, however we offer a lower price than other hotels in our area. If you would like to discuss further or need help in planning another trip please do not hesitate to contact me directly at (434) 955-2777. Respectfully: Jay R

room was small but clean and comfortable. Not bad for the price. Would stay again if I'm in the area 200 characters needed, bla bla bla. What else is there to say. The room was okay and the breakfast okay

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Harlee92: Thank you for staying with us. We know that providing lodging that is clean and economical is important to our guests. Respectfully: Jay R

Experience & facility Best Western (BW) MINUS! Beware. I have stayed at numerous BW hotels, both Plus and standard over many years. This facility ranks dead last, in my opinion. Noisy hotel - could hear person cough in next room, blow dryer across the hall, conversation between persons in another room, and TVs constantly. Bed uncomfortable and sagged. No pillowtop mattress or pillow top mattress cover. How cheap! Pillows are half size & we only had 3 little pillows for 2 persons. That meant one of us had only a half pillow. Both sink faucet & shower faucet leaked. Not possible to report problem since there was rarely staff at reception. Very small room. Presence of Damp Rid containers in windows of 1st floor rooms indicates problem with mold. Are there not standards for Best Western Plus hotels, let alone Best Western hotels?

Jay R, Owner at Best Western Plus South Hill Inn, responded to this review
Dear Ms. Reiling: Thank your for letting us know how we can improve our hotel. I will have a few meeting with all of our departments to discuss how we can improve our guest experiences. If you would like to discuss any items in further detail please do not hesitate to contact me at (434) 955-2777. And again thank for being a Platinum Best Western Rewards member. Respectfully: Jay R.

I had a great stay. The employees were very kind, helpful and caring and made me feel at home. My room and the cleanliness was perfect along with the service from housekeeping and front desk. Breakfast consisted of many varities that were very delicious. I recommend this hotel to anyone.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Travel08033601339: Thank you for taking the time to review your stay with us. Our goal is to make sure our guests feel like they are home on their travels. Respectfully: Jay R

We wanted to like this hotel,especially at the end of a long day and 10 hours in the car. But the room was muggy and the bed was not good. The mattress felt old, the sheets were wrinkled. A poor nights sleep. When I complained I was told that all the mattresses were the same and they couldn't help it.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Thalialou: I apologize, and I understand that when traveling, sleeping on different mattress can be uncomfortable. All of our mattresses are not to firm or not too soft in order to accommodate all of our guests. Please do not hesitate to contact me (434) 955-2777 if you need assistance in your future travels. Respectfully: Jay R

We arrived in the late afternoon and check in was quick. We found our room to be adequate and after further inspection, we saw it had not been cleaned well and the bed linens had not been changed with hair and stains detected on the sheets. We notified the front desk clerk after we found him outside smoking. We were moved to another room upstairs and it had clean linens and it had been cleaned. The pool was found to be very dirty with leaves, plastic cups, and other debris at the bottom. Breakfast was okay and what you would expect from this type of hotel. The juice machine was defective and there had not been a delivery so there was no fresh fruit available. We do not plan to stay here on our return and will use other hotel options I do not recommend this hotel and it clear is not up to Best Western standards.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Mr. Chuck Dickens: I apologize about the first room that you were given, but once an issue is brought to our attention all of our staff will assist our guests to solve the concern. Please call me directly at (434) 955-2777 to discuss this further. Respectfully: Jay R.

My family and I stayed here a few times. Everytime we stay we absolutely love it here. The room arr great and the staff is amazing. Thank yo so very much and we will see you guys again in the very soon.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Jceloski: Nothing says more than a family returning time and again to stay with us. Our goal is to provide the ultimate guest experience to all of our guests not only families, but also business travelers that are away from their families as well. Respectfully: Jay R

I researched and booked this because of the good reviews and good price. Positives: all staff very friendly, hot shower with good water pressure, shower/toilet separate from sink area, comfortable bed, nice TV, WiFi reception, quiet from highway noise, many choices for breakfast. Negatives: VERY old, rundown, and dated! Ugly carpet in hallways, room had humid, musty smell which never went away in spite of AC & fan in room, handle fell off ice bucket lid, door handle on back of bathroom door fell off, ONE tissue left in tissue box, cheap toilet paper, no exhaust in toilet/shower room, breakfast was average-eggs and sausage were premade and looked inedible. This was the worst hotel we've booked in a long time and were glad to leave.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear FirstStarters: I apologize about no meeting your expectations during your stay with us. We are currently in the process of remodeling our property and have installed new carpet in the public areas and have a passive exhaust system in all of our guest room, bathrooms. I know that you have many choices to stay during your travels and would love if you call me directly at (434) 955-2777 to discuss your stay and if I can help plan your next trip with us. Respectfully: Jay R

Stayed here for a family reunion I normally don't stay at best westerns and I was a little hesitant at first but it urned out to be a very nice stay the staff were very pleasant and accommodating the rooms were nice and clean they do have breakfast( breads pastries cereal eggs sausage waffles coffee juice) in the morning i believe from 6:30-9:30 am..the only thing about the hotel that I didn't like is they didn't have safes inside the room

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Carmellatte: Thank you for giving us a try! Our goal is to provide the ultimate guest experience. Next time you stay with us please give me a call (434)955-2777 directly so I can help plan your trip and also give you information about our safes at the front desk. Respectfully: Jay R.

Such a friendly staff! The check in process was seamless and the front desk clerk was very helpful. She helped our group get settled and took care to give us some great recommendations for dinner after a long day of riding.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Jay M.: Thank you for staying with us. I know that riding all day takes a lot out of individuals so when our guests enter our property we want them to relax and let us pamper them. Please give me a call directly (434)955-2777 so I can help plan your other riding trips. Respectfully: Jay R.

Older property that is undergoing improvements now - painting, sprucing up, etc. Parking is close to rooms and with very convenient doors on each end of property, it's easy to load/unload your car. Nice breakfast with usual hot/cold items, free USA Today papers, in-room frig, comfortable beds, good-sized rooms, right off the entrance to I-85 (but quiet), and, not too expensive - what's not to like?

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Mr. NH_Joe: We are always striving to make our hotel better every day and we are currently under renovations which include, new public carpets, new signage, new WiFi system, new phone system, new lobby and breakfast furniture and new parking lot paving. Respectfully: Jay R.

Convenient location, comfortable rooms, nice hot breakfast. . Rooms were spacious and clean. Lots of dining options in the area. Set back from highway so it's quiet yet close to everything. Definitely a good stop.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Mr. Frank R.: Thank your for staying with us. Our location is one of our strengths. It is convenient for our guests to just come off the highways on their travels and stay with us. Please do not hesitate to contact me directly at (434) 955-2777 is I can be of any assistance during your travels. Respectfully: Jay R.

This is our 2nd stay at this hotel, within a 4 year period. There was a smell in the hallway. Upon entering our hotel room, we noticed a loud beeping. The fire detector batteries need to be replaced, we informed the attendant and she changed our room. There were a good deal of options for breakfast, eggs, oatmeal, make your own waffles, cereal, juice, coffee tea and yogurt. The only downsize to this is they prefer you to eat in their dining room area and not take the food back to your room. Which is not ideal for people like me who eat later in the day. I'm not a breakfast person and I like to take my food back to my room, so I can eat it later. The upside to this hotel stay was the staff, they were friendly and accommodating. However, due to the breakfast situation and a couple of other issues, we will probably not stay here again.

Jay R, Manager at Best Western Plus South Hill Inn, responded to this review
Dear Ms. Iesha R.: I apologize about breakfast, we only ask our guest not to take food back to their room's in order to help the USDA and the EPA reduce food waste by half by 2030. Respectfully: Jay R.

Had been driving from New Jersey all night and was tired. Stopped by the Best Western that Saturday morning around 9. The front desk clerk (tall african-american lady) got me in a room, even though check in was at 3. Very Nice. Bed & Room was very clean. Also Breakfast was good the next morning. Front Desk Clerk is a Dallas Cowboy Fan & I am a New York Giants Fan. We had a great convo at the front desk. She is very funny. Will definately return there for my future stays.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Giants4life: We want our guests to have the ultimate guest experience, which includes checking our guests in if we have the available room ready. Please do not hesitate to contact me directly at (434) 955-2777 to plan your next trip. Respectfully: Jay R.

Front desk staff was friendly and knowledgeable and signed me up for the rewards program. He also helped me carry my luggage and loose items to my room. It was after dark and this made me feel safer as well as lessening my trips to the car. The complimentary breakfast was good and saved me time on my trip. I slept well and turned the heat up so I was warmer. My only complaint was that the toilet seemed awfully low and I had to use the door handle and tub to get off the toilet.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Ms. Judyanns: Making sure our guests feel safe and secure while staying with us is very important. We also want our guests to be full before they leave us, so the can save time and money on their trip. If you need help planning your next trip please do not hesitate to contact me directly at (434) 955-2777. Respectfully: Jay R.

Visited this hotel for two nights while visiting family in the area. Not a lot of options for hotels in this small town. Everything was average, from the room quality, wi-fi strength and free breakfast. Don't expect any frills--just a bed to sleep in. Tight room for family of 4.

Jay R, Manager at Best Western Plus South Hill Inn, responded to this review
Dear Ms. Nadia H.: I do apologize that your stay with us was only average. We are in the process of a full renovation, which will include a new WiFi system, new paint in the guest areas, new breakfast furniture and next year new guest room furniture. Respectfully: Jay R.

Very good hotel to stay. Comfortable bed. Good HOT breakfast - waffles, eggs, sausages, cereal, fruits, etc. Fitness center, but too tired to use. The hotel is very near to highway. There is Walmart nearby for any shopping you want to do. Overall very satisfied with staff. Kept my room reserved even for late check in.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Kunalp263: I am glad you enjoyed our complimentary hot breakfast. Breakfast is the most important meal and we want our guest to start the day off right so they can conquer the day. Respectfully: Jay R.

The Best Western Plus in South Hill, Virginia is a great hotel to stay, great location, eascy access off the Interstate, eacy access to all of South Hill, to whatver you may need while in the area. Hotel is clean, and the entire staff is so pleasant and always make your stay the best possible. Rooms are clean and smell that way. Beds are comfortable. If you want a great hotel to stay at while in South Hill, Va, the Best Westerm Plus should be that hotel.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Mr. John S.: One of the benefits of staying with us is our location. We are conveniently located on Hwy 85 and Rt 58, so our guests can stop and leave to go on their journey easily. While your stay with us it is also easy to relax and unwind, while we take away all of your worries for your stay at least. Before your next trip please contact me directly (434) 955-2777 so I can help plan it. Respectfully: Jay R.

I travel a lot for work and have stAyed at numerous hotels and motels in my career. This one ranked up there as one of the best I've stayed at the service is great and rooms are clean and I good repair breakfast is a good selection and staff on Wednesday and Thursday mornings are all some love staying here

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Mr. William Q.: Thank you for choosing us for your work trip. It means alot to us that you stay with us when you are away from your own home. We have created an environment that closely represents home, with that warm feeling. The ways we differ from home is that staying with you do not have to make your bed or make your own breakfast. Respectfully: Jay R.

I was here for a business trip, and we all stayed at the Best Western Plus in South Hill. This was one of the best, accommodating places I have ever stayed, we enjoyed every second of it, staff was also very amazing and helpful. 10/10 would recommend.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Jaspreet V.: We not only cater to families during their special time together, we also cater to business travelers that are away from their families. We create an environment of home while our guests stay with us. Please contact me directly at (434) 955-2777 so I can help plan your next work trip. Respectfully: Jay R.

I am a wedding planner and booked this hotel for my wedding guest. Everyone that stayed here enjoyed there stay. Rooms were very clean and comfortable. The all enjoyed the breakfast that was provided.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Sherry H.: Thank you for allowing us to be a part of the couples special day. Making it a memorable time in their lives for them, their friends and family. Respectfully: Jay R.

A great place to stay after being on the road for twelve straight hours. Driving through rain, fog, heavy traffic, it was nice to have a quiet place to rest and rejunivate for the next day. A most satisfying respite.

After a day of motorcycle travel, it was a great place to relax and recharge. The gym had three machines and a weight setup. It was small but the stationary bike was easy to use (program). The outside pool looked very clean but had a closed sign on the gate, even so we were able to lounge around the pool and enjoy the evening. The rooms were very nice and had great beds. I highly recommend this hotel and would stay here again. The front desk staff was wonderful and had a great recommendation for dineer.

Great service, great location...only major issue were the beds. They were uncomfortable (hard/slanted). The door lock repeatedly malfunctioned on the first day but, was replaced on day two. The sink drained slowly the first day but, was fixed by day two.

I stayed here for one night on a recent business trip. The hotel itself is very clean except for the pool area. It looked a bit run down but the water was clean. I stayed in a King suite which was very nice except for the mattress. The room was very clean but the bed itself needed updated. You could here and feel the springs in the mattress and I'm 6' tall at 195lbs. The breakfast was not all that great for this level of hotel but the cinnamon rolls were tasty.

My first room had a window that would not lock (it was on the 1st floor) and the window would also not close all the way, leaving a 1/4 inch opening. The second room had a tilted floor. The phones were out for the entire hotel. After showering the day I was leaving, I saw blood on the inside bathroom door knob. the sink sprayed water at an angle and would get you wet.

Very nice hotel, slightly aged. Rooms, service, and the breakfast is awesome. The pool area and the exterior & landscaping need attention. The hotel should monitor the pool area for rule offenders as well as cleaning the leaves out of the pool.

I was driving down to see total eclipse in SC, so stopped midway at this hotel.after long drive front desk staff so nice, helpful. Although only smoking rooms left, I couldn't drive another mile, room very nice clean, I could detect hint of smoke but not overpowering

Sadly, the room was totally loud. Our room connected to another room and we could hear everything the other couple was saying through the door! The hallways were loud as well-we could hear people walking down it. The bed totally sagged adn the pillows were rock hard. We found a quarter under the desk which led us to wonder just how clean the room was. The staff was fantastic but that was about the only saving grace. Sadly, it would not be enough to bring us back.

I did a business trip and I decided to stay at this hotel because I read the reviews and they were good, but I believe that the hotel changed management or something happened because my stay at this hotel was simply horrible and disgusting. As soon as I arrived in my room I noticed that my bed had somebody's hair and a few small stains of blood on the sheet ,the pillows stank of sweat and my blanket had a big stain that I could not identify, besides that the furniture is old and had a lot of dust on the headboard (I think the hotel needs a new house keeping team) I went to the front desk and asked the attendant for a clean pillowcase, sheet and blanket, although she saw me still took a few minutes to answer because she was on the phone with someone and the content of the conversation was personal. After she gave me clean sheet and pillowcases, I was informed that she did not have any extra blankets to offer me. Honestly it was the worst hotel I have stayed in the last 10 years I'm a field engineer, travel is part of my job, so I'll beg you to avoid this discomfort and look for another hotel to stay.

Very nice location. Easy access to the interstate.Clean exterior and exterior. Pool was clean and very easy access. Jay, Sharon and the entire staff will always go the extra mile to make your stay the best possible. Rooms were very clean, beds so very comfortable and extra pillows. Have stayed at this location many times and will do so again and look forward to my next stay.

We had my granddaughters all star softball tournament in South Hill plus this was my hometown many years ago. I still have my farm there and plan to make more trips back there and hope I can stay here again when I am there overnight. I will recommend this place to all my family and friends who travel in that area

Very satisfying stay. Exceeded our expectations. The hotel manager Jay checked us in and he was very helpful and friendly. The room was clean and comfortable and a nice size. The furniture was a little dated, but OK. The breakfast was satisfactory, no complaints. Great coffee! The fitness room has new equipment and the temperature was low enough that you could have a vigorous workout without sweating to death. We would definitely consider staying here again.

My overall stay was very pleasant, with the exception of loud talking in the hallway on my last night. The complaint to the front desk was handled promptly and exceeded expectations. The hotel itself sits pretty much in the center of everything you might need while there ( food, gas, shopping ). Ideally located to I 85 and the grounds are well kept. Staff was friendly. Some of the room appointments are showing their age

My husband, daughter, and I stayed here for one night. The clerk was very friendly and offered our choice of room - close to the pool, close to the entrance, etc. and offered recommendations for places to eat. Room was clean, pool was nice, breakfast was ok. Bed was hard, but I'm spoiled...I love my mattress.

The BW at South Hill, VA was a great place for us to stay; it was our 1/2 point to our destination. We arrived late in the evening the lady at the counter was very friendly. After working all day, leaving during rush hour and being in traffic. It was nice to arrive and being able to sleep well in a very quiet hotel.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Ms. Viola T.: Thank you for choosing us for your half way stay on your trip. One of our goals is to make our guests feel recharged by staying with us. If you need help with your return trip please do not hesitate to contact me directly at (434) 955-2777. Respectfully: Jay R.

hotel was dirty. room was dirty. décor was outdated. bed very uncomfortable. lights made a buzzing sound all night long. AA/C was noisy and the bathroom was horrible. I could not even shower. The pool was being renovated and the overall vibe of the hotel was extremely disappointing. I have stayed at over 30 different BWs, and this is the worst I have ever seen

BestWesternHotels, Corporate at Best Western Plus South Hill Inn, responded to this review
We are sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feedback, and we hope you give us another chance in the future to make it right. - Best Western Hotels & Resorts

Nice hotel, but several of our towels had stains on them, the front desk did apologize and informed me that they had an issue with their dryer. They price and the location was good and was the only hotel in the area that had rooms available.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Ms. Gina O.: Once again my condolences on the loss of your father. I know it is hard with the lose of a parent. Please contact me further at 434 955 2777 if your would like to discuss any concerns that you have. Respectfully: Jay R.

I stayed here with a group while participating in a cross country run and the staff were amazing. Jay was gracious and welcoming, and the room was in great condition. Would highly recommend staying here!

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear RollingStone169: It was an honor that you were able to stay with us on your charity run. Respectfully: Jay R.

Hotels generally have subpar air conditioning but this one blew cold all night long. Breakfast was actually pretty good for a complimentary meal. The guy at the desk was very nice and even helped me book an extra room I needed. It was delightful and i can't say enough about my stay.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Mr. Mathew W.: Thank you for allowing us to provide you with the ultimate guest experience. If you need help with your next stay with us please do not hesitate to contact me directly at 434 955 2777. Respectfully: Jay R.

Excellent service and accommodating workers. The rooms were really nice and the atmosphere was great. Great place to go if you are in town for business. I highly recommend the king size beds and the complimentary breakfast.

Great service, good food and comfortable beds, 5/5 stars. The manager Jay Ratia was extremely helpful with anything from just needing extra towels to polite conversation. If I am ever in the area again I play to stay at this hotel again

Very clean hotel, good breakfast (eggs, sausage, waffles, biscuits, cereal, fruit), very accommodating staff!! The beds were comfy and the bathrooms clean. Strong air conditioning important for the warm VA weather. No complaints. Thanks again

If I could give it no stars I would. It was late and there was 2 hotels left to choose from in town. Everything else was 40mi away. BW was $119/night plus tax. NOT worth it!!! We've stayed at other BW in the past many times. Reviews were hit and miss so we decided to stay. Our room looked dirty and dated! The bed sheets had little black hairs on them, (looked like pubic hairs EWWWWwwwwww!!!!!!!!!) what looked like blood and there was crumbs on sheets. So my husband and I slept on the comforter which I'm sure wasn't much cleaner. Would have changed rooms if the other 2 people in my party hadn't already feel asleep. Whole hotel and room smelt horrid especially when the air was on. Hotel is right beside the interstate so it was super noisy. Must have had a giant on floor above us walking around; could even hear their toilet flush. Walls were paper thin- heard doors shutting all night. Worse sleep I ever had and worst hotel I've ever been in. Shower head was green and spider was crawling up wall. Fridge in room looked old and dirty. TV had only 12 channels to choose from. There was no one at front desk when we went to check out. The lady over the breakfast had to go find her. I told her that the sheets needed to be changed- that they WERE NOT changed before we came because of all the hairs and crumbs. All she said was sorry and it's hard to find good housekeeping. Breakfast was decent: water, orange juice, milk, Raisin Bran, cheerios, Frosted Flakes, sausage and biscuits, mini cinnamon rolls, bacon, and muffins. At least we got a couple hours rest so we could continue on our trip. On a plus note the ceiling was glittery.

BestWesternHotels, Corporate at Best Western Plus South Hill Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

There are 4-5 motels at this exit. We chose the BW because of the loyalty program. It is quiet, beds are comfortable and it is easy freeway access. Best rates are on the BW web site. Staff seems to be in training at the front desk.

If only I could give zero stars. The hotel itself always felt dark and uninviting. My room was fairly clean, until you look deeper and see things like pink mold growing in the showerhead. I get that this is a budget hotel, but it seems like absolutely every corner was cut: the bathrooms have no fans to ventilate steam (hence the mold), the beds are rock hard with low thread-count sheets that are gritty, the pillows are lumpy, the towels are cheap and also gritty, and the free internet is so slow and unreliable, I spent most of my time trying to figure out how to share my phone's data connection with my laptop and pray to the cell phone gods that it would work because it was significantly faster than the wifi -- and with no option to pay to upgrade my speed, even. The "food" served for breakfast was beyond the pale. I know those "eggs" came from a powder mix -- there's no way that came from a chicken. I quit after one bite; they were like flavorless yellow sponge. The owner/manager of the establishment also tried to tack on extra charges to my travelling companion for supposedly smoking in her room, completely ignoring the fact that all of his smoking patrons congregate outside her room, not 15 feet from her window and A/C unit to smoke tobacco and marijuana (we both smelled this, and I smelled it before even knowing where the smokers congregate). Utter nonsense. We checked out 3 days early to stay at the Fairfield Marriott and couldn't be happier we did. Don't stay here unless you literally can't afford anything else, and even then I would recommend checking out the Days Inn or another chain hotel.

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Jiepper: I apologize that your stay with us did not meet your expectations. If you would have informed anyone of our staff members during your stay we would have discussed your concern to make your stay with us a pleasant one. If you would like to discuss your concerns please contact me directly at (434) 955-2777. Respectfully: Jay R.

The room was dirty. Hair in beds and room had foul Oder. I just don't understand how a hotel could not change sheets or do something about issues for a customer unfortunately this hotel will not be on my list again

Jay R, General Manager at Best Western Plus South Hill Inn, responded to this review
Dear Marky334: I apologize about your stay with us. Please contact me directly at (434) 955-2777 so we can discuss what improvement plans I have implemented so this concern does not happen again. Respectfully: Jay R.

Excellent,especially the staff,Sharon is awesome,Karen is also nice.We always stay at Best Western in South Hill,Virginia. We always stay there.Very good breakfast.Great place to stay.just call and make reservations,

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. PatricaI2343AA: Providing the ultimate guest experience is one of the most important thing we do here for our guests. We want our guest to relax and unwind when they stay with us so they can focus on themselves. Let us provide you with a comfy bed, a hot breakfast, free WIFI and our guest services team will provide you what ever else you require. Before you plan your travel please contact me directly at (434) 955-2777 so I can help you plan your trip. Respectfully: Jay R.

They've tried to update it but it's definitely an older hotel. The décor is modern but still has the popcorn ceiling. Good location - easy access to the interstate and restaurants. Bed was okay. Bathroom is very small and has no ventilation. Rooms do have mini-fridge which is always nice. It was not the cleanest (or dirtiest) hotel I've ever stayed in - stuff on the carpet was gross. But it was low-priced.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear RazorbackWARD: We understand that our property is not the newest but the guest service that we provide our guests second to none. We are in the process of remodeling property: currently we are updating our weight room, guest door locks and public bathrooms. We plans for further remolding in the near future in order to provide the ultimate guest experience. Next time please contact me directly at (434) 955-2777 so I can help you with your travel plans. Respectfully: Jay R.

I stopped in South Hill for the night while I was on a road trip to North Carolina. I had never stayed at a Best Western before and had limited knowledge of the South Hill area so I wasn't sure of what to expect. I was pleasantly surprised. Pros: Service was fast and friendly. The bathroom, foyer & beds were updated. There was a fitness center and laundry area (coin operated machines). The breakfast buffet included waffles, biscuits, gravy, eggs, bacon, cold cereal, pastries and coffee service. The hotel also had an outdoor seating area for eating and an outdoor pool. Cons: The carpet & furniture were dated. The lock on the door of the fitness center was broken. The remote said that it was designed for easy cleaning, but it was dirty. Overall, it was a comfortable stay. You can tellthat the hotel is making an honest effort to stay up-to-date and provide a pleasant stay. I would stay there again if I needed to stop in the South Hill area.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. KatyD12345: It was a pleasure having you stay with us and allowing us to provide you a wonderful stay with a hot breakfast after a comfortable night's rest. We are in the process of remodeling property: currently we are updating our weight room, guest door locks and public bathrooms. We plans for further remolding in the near future in order to provide the ultimate guest experience. Next time please contact me directly at (434) 955-2777 so I can help you with your travel plans. Respectfully: Jay R.

I stayed at this property the week of 10/06/2016. The toilets in the building failed to work, the internet failed to work most of the time, we had mold on the ceiling in the bathroom, dust and dirt blowing from the A/C unit . After giving management a couple of days to correct the problems in which they did not we contacted our credit card company (American Express) who we booked the hotel with for help in resolving the issue in vain. we were offered a 10% discount by (Sharon) management . We checked out and moved to another hotel across the street (Hampton)for the remainder of our stay trouble free. To date I have not seen the 10% promised it appears rather than be fair and offer a larger discount the management decided to give into greed. I will steer clear of this place on my other trips.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. Ron L.: I do apologize about your experience that you received while you stayed with us. Unfortunately due to the extreme weather our town had city sewer and internet problems. I personally gave back 10% plus another 5% for the entire stay to show good faith that we appreciate you being our guest. Next time please contact me directly (434) 955-2777 so I can help you plan your next trip to South Hill. Respectfully: Jay R

So we stopped here for a night and in all Honesty it was clean although run down hotel. Breakfast is free although really not worth it as food was stale and extremely Limited choices. All in all ok hotel to spend a night on our way to Georgia. Renovation is needed for this property

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Screenish: Even though we are an older property we make sure we provide our guests an affordable and comfortable stay. We are currently in the process of a hotel renovation which will modernize the hotel. On your return trip or next trip to Georgia please contact me directly (434) 955-2777 so I can help plan your trip. Respectfully: Jay R.

I was only here for 8 hours, checking in at 1 a.m. after an exhausting 18 hour day, but they had exactly what I needed: a speedy check-in / check-out, heavenly bed, hot shower, fantastic breakfast, friendly staff. I'll stay here again!

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. John M.: We here at the Best Western make it a priority to provide our guests and experience that make them feel at easy. We want our guest to leave all of their problems at the door and enjoy their stay so they can conquer their concerns. We offer an express check out a comfortable bed, hot breakfast and pride in our customer service. On your next visit please contact me directly (434) 955-2777 so I can help plan your trip. Respectfully: Jay R.

Really this hotel is like the reviews. It is decent. I didn't feel like the room was really clean. When we opened the door to the room there was a weird funky smell. I sprayed some Lysol and it went away. I thought there was green black mildew on the chair rail on the wall. But it was where they spray painted the wall and didn't bother to get the green paint off the dark brown wood. Pillows had some stains. There was stains on he white cover that the long scarf covers. If you just want a place to sleep and don't care about feeling comfortable, this is it. The pictures online are misleading. I kept feeling like something was bitting me in the bed. And the mattress was worn and uncomfortable. I will be in the area next week for business. I'm making other arrangements.

The hotel was okay. Being that they are named Best Western Plus, I guess I was expecting a lot more. The staff was exceptionally friendly, from Jay at the front desk to the person that managed the breakfast buffet. I was in room 112. The furnishings appeared to be a tad dated and the ottoman could use a good cleaning, but overall, it was sufficient. Speaking of breakfast, it was more than I expected. I would in all likelihood stay here again if my future travels took me to South Hill again.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. Howard C.: Thank you for staying with us. During a stay with us we provide full hot breakfast so our guests can start their day off fully charged. Please contact me at (434) 955-2777 so I can help you with your next reservation. Respectfully: Jay

Megan helped me check in and she was wonderful! She had a great welcoming smile and made sure that I was satisfied with all my questions and concerns. I will continue to stay here every time my family has a reunion. I also enjoyed the complimentary breakfast! Worth the money

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. Ben T.: Not only Megan is a valuable front desk agent, but all of our staff are equally wonderful. Please contact me at (434) 955-2777 so I can get a change to help you as well. Respectfully: Jay

Friendly staff where ever we have been. Comfy rooms! Good food! <3 We are enjoying our stays at the Best Western Plus and Best Western. We always look for a BW now!! So pleased with their staff and quality.l

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. Rosemary Hokie: I am honored that you are a loyal Best Western guest because of our ultimate guest service that your received at the Best Western Plus South Hill, VA. Please contact me at (732) 754-8727 so I can help plan your next stays at Best Western. Respectfully: Jay

This was a decent Best Western Plus with very friendly staff and a location near to several restaurants and stores where guests could dine or buy food and goods for a longer than overnight stay, if necessary. The pictures, however, present a much more attractive internal and external site than is the actual hotel.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Cehwritter: Our location is one of our assets that our guests love. It is on Hwy 85 and 58, plus it is near many restaurants and shops. For your next trip to/thru South Hill do not hesitate to contact me at (434) 955-2777 so I can help plan your stay with us. Respectfully: Jay

Our stay here on July 30, 2016, was very pleasant. The people at the desk for check in and check out were very nice. The woman who was keeping the breakfast replenished was very nice. The room was comfortable. We will stay there again next summer if we get to go again to the family reunion nearby. Before checking out the next morning, we went to the Virginia Evans Doll Museum and the Train Museum, side by side on S. Mecklenburg Ave., and enjoyed both very much.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Carolyn G.: Thank you for staying with us when you attended your family reunion. Our breakfast attendents love what they do, which is providing a hot meal to our guests, as well as, telling our guests where they can go to see local attractions. Please do not hesitate to contact me directly at (434) 955-2777 to help plan your next family reunion. Respectfully: Jay

I wrote a review of this hotel , a few weeks ago, and posted pictures. I am not sure why it is not seen here. It is important to know that the back door to the pool DOES NOT CLOSE ALL THE WAY AND DOES NOT LOCK! When I stayed July 12th, 2016, the door remained unlocked all day and NIGHT. I went to my car at 3am and could get back in by just pushing door. No key needed. Anyone has access to this hotel from the rear/pool door.

I found Best Western Plus to be a very nice hotel. My husband and I were celebrating our wedding anniversary and decided to stay at your hotel. The staff was very courteous, the suite was nice and clean and smelled really nice. The breakfast the next morning was excellent. We really enjoyed our stay there and plan to come back and stay again just for a getaway in the near future.

We stopped here on the way to the DC area. We didn't have reservations since we didn't know how far up the road we would get. We called before arriving to see if they had two rooms available and fortunately they did. The lady at the front desk was very nice. The rooms were clean and the beds were comfortable. Our rooms did face the highway but we didn't notice any noise. We also didn't notice any noise from the adjoining rooms that others have complained about. Breakfast was good. They have two waffle irons. One makes large waffles while the other makes 4 mini waffles (perfect for kids). There was scrabbled eggs, bacon, sausage, cereal, milk, juices, etc. It was better than what many places offer for breakfast.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mzama5: We are honored that you stayed with us on your trip to DC. Our goal is to provide the ultimate guests experience. We try to make sure that when our our guests stay with us we provide them with a clean, comfortable room to relax and then provide them with a hot breakfast to start the day off right. Please call me directly at (434) 955 2777 so I can help you with planning another trip. Respectfully: Jay R.

We had a reservation for this hotel and asked before it was made if there was parking for the boat trailer we were towing. We were told yes. When we got there, we noticed there was no extra parking lots that would accommodate our trailer or for those with RVs. The hotel did not charge for the cancellation, but we would not have picked this hotel and ended up at one without a pool.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Meadow03: I do apologize that you had to go to another hotel, one without a pool. Our RV/Boat parking is not marked, but we do have electrical hooks up and can accommodate 6 RV's/Boats. Next time please contact me directly at (434) 955-2777 so I can help you make a reservation so you can charge your RV/Boat, as well as, enjoy our pool. Respectfully: Jay R.

Just needed a place to close our eyes for the night on our way to DC. There were a couple hotels off the interstate but we chose best western because they offered the best AAA rate, however, we didn't much much sleep and woke up with back aches. The hotel is clean and average. The mattress are not so comfy and it felt like a coil spring mattress. The hotel sets right off the interstate and our room faced the traffic noise. We were also put on the first floor which isn't bad but there are 2 rooms right across from the front desk. So we could hear all the midnight people traffic at the desk and in the halls. Breakfast was ok and could have been better but they ran out of items quickly and it took awhile to replace them. I would stay here again if I had to but would stay in the opposite side of the hotel and in a different floor, plus eat breakfast elsewhere.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear AEScaff: We want our guests to have a great stay with us so we do have an upper floor that faces away from the traffic that can be utilize on your next stay with us. Please call me directly at (434) 955-2777 so I can personally reserver a room that is quite. Respectfully: Jay R

I stayed at this hotel multiply times usually no problem with food this time the meats on the breakfast bar was cold, the bacon, the sausage. also they have lower price on website, there website, and would not give you the lower price this is not fair for large hotel as this.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Carol M.: I apologize that the bacon and sausage was cold for your breakfast. We do have a breakfast hostess during our breakfast and she would have gladly made some fresh hot items for you. Next time please do not hesitate to contact me directly at (434) 955-2777 so I can help you with your stay with us. Respectfully: Jay R

Clean, friendly located very near the expressway. Shower broken but otherwise a very nice stay. This is an area with little in the way of restaurants.......but what little there is, is nearby. all in all AOK.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Jessia2013: Thank you for staying with us on your journey. Our goal is not only to provide our guests with a location that is on 2 main highways, but to offer them a place to relax, unwind and have a great hot breakfast. Please do not hesitate to contact me at (434) 955-2777 so I can help plan your next stay with us. Respectfully: Jay R

When arriving, noticed a bit of a musty smell but ignored it. The person at the front desk was very friendly and efficient. It went downhill from there. Went out for dinner and returned to find no one at the desk. We later found the desk clerk on our floor helping another guest. The poor clerk was all alone and had to do everything, leaving the front door unattended. Once in our room, noticed the bathroom fan was not working. Also the floor in the bathroom was dis colored and a washcloth had a stain on it. I have to mention that the windows should have been replaced 30 years ago. Another thing is that the walls are very thin ;we heard everything next door said and did. I do have to say that the bathtub looked new. Breakfast was nothing special either. If ever in the area again, will not stay here.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear NJtraveler62: I apologize about the experience that you had with us. We try to give personal attention to our guests so our front desk agent went up a guest's room to provide that personal interaction. Please call me at (434) 955-2777 so I can plan your next trip with us so we can show you the improvements we have made since you were here. Respectfully: Jay R

This was a priceline stay where we waited for who would accept our bid. This hotel is rated 2.5 stars and deserves at least that. While I slept lightly due to my own fault and was able to hear cars getting on the highway ramp, my wife slept soundly. I would stay again and request a room on the front side if the building. There was an excellent selection of breakfast options and the.biscuits were amazingly fluffy, fresh bacon and 2 waffle makers as well as eggs, sausage gravy, sausage patties, fruit, yogurt, cinnamon buns, pastries, 4 juice selections, cereal...........etc. The room was clean and Internet was easy to sign in to. I would definitely consider Best Western Plus again and especially this location.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Donald W.: Staying with us is not a mystery even though you booked it thru "place a bid" platform. Our goal is to provide the ultimate guest experience for all of our guests, from a wonderful hot breakfast to a fast and easy to use internet. On your next stay with us please call me directly at (434) 955-2777 so I can personally help you with your travel plans. Respectfully: Jay R

This was an excellent place to stay. It was clean, comfortable, and the staff was extremely kind and helpful. The location was near a number of shopping and eating options. I would strongly recommend this location to others.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. Suzanne P.: We want our guests to have the ultimate guest experience every time they stay with us. We try to personalize each guests stay with there needs in mind. Do not hesitate to contact me directly at (434) 955-2777 so I can help you plan your next trip with us. Respectfully: Jay R.

I stayed here again at the start of our work conference. It would be very difficult to fault this place - a large, well laid out and spotless room; very friendly staff throughout; and a really good breakfast at the start of what proved to be a challenging work week. Highly recommended and management does a great job!

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. Jason D 12: Thank you for staying with us again during your work conference. We understand traveling for work can take a toll and we here at the Best Western Plus accommodate our corporate travelers. We also try to make there stay as close to a replication of a home environment. Please do not hesitate to contact me at (434) 955-2777 so I can help you with your next work trip. Respectfully: Jay R.

Could not ask for better quality, great staff as always, great location, very clean as usual, room very clean, bed comfortable, everything worked properly. Always enjoy staying there and you will as well.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. John S.: Thank you for staying with us again. Nothing means more to us than one of our guests that returns to stay with us again. Prior to your next visit please contact me at (434) 955-2777 so I can help you with your next reservation. Respectfully: Jay R.

Stopped around 10:00 PM and were too tired to haul everything back to the car and keep driving. The sheets and towels appeared to be clean but that was all. Carpet was filthy, bathroom stunk like urine so we put a towel down in addition to not taking off our socks. Hairs in the shower. Awful!!! I hate to give them even one star.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. Suz A.: I do apologize that your room was in that condition. If we were notified we could have gladly moved you to another room. During your next stay with us please do not hesitate to contact me directly at (434) 955-2777 so I can expedite a resolution. Respectfully: Jay R.

1) the front desk lady was really really nice when I lost my key card in the 10mins it took to check in and get my things to door. Quick check in at 1am. 2) the beds didn't have that "comfy hotel bed" feeling. But it did have a slight smell of bleach, and I enjoy that clean smell. 3) it is noisy seeing as it's off the highway. 4) and the eggs were cold at 7am, when breakfast starts at 6:30. I'd say their warmers aren't very affective. But the staff is nice and they have military discount.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. Shalisa Rogers: First let me thank you for your service and making a personal sacrifice to protect this country for me, my family and everyone else. It is our pleasure in giving back, if only it's a discount, to individuals who serve our country. I apologize and will have our maintenance staff fix the warmers. On your next trip please do not hesitate to contact me directly at (434) 955-2777 so I can help you with your next reservations with us. Respectfully: Jay R

Stopped at this hotel on the way to florida. Was pleasantly surprised when i checked in and got into the room. Looked very recently renovated and it had a great theme. The bed was comfortable, room was clean and not a single hair in the bathroom. Front desk called about 15 minutes later and asked how everything was and if I needed anything, to let them know. Breakfast was good and check out was a breeze. Great hotel for a great price, will come back if in the area again.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. Mike Thompson7: It was our pleasure providing you with the ultimate guest experience while you stayed with us. Not only do we have staff members that make sure each of our guests have a pleasant stay, our location is ideal for travelers to Florida. We have located half way to/from Florida right on Hyw 85 and 58. On your way back from Florida please call me directly at (434) 955-2777 so I can help you with your reservation. Respectfully: Jay R.

My husband and I made a last minute decision to stop at this Best Western Plus and are so glad we did! The hotel is beautiful, spotlessly clean and very comfortable. We had a very sound nights sleep and plentiful breakfast the next morning. The front desk staff was extremely friendly and eager to make our stay perfect. If we ever return to the area we will absolutely stay here again.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. Ella_Moo2002: Thank you for your last minute decision to stay with us. We love to provide the ultimate guest experience to all of our guests. Not only do our guests rooms provide each guest with a clean, comfortable and sound nights sleep, but our staff can customize your stay so you all you have to do is make memoires. Please do not hesitate to contact me directly at (434) 955-2777 so I can help plan your next trip with us. Respectfully: Jay R.

Clean, Updated, and Exceptional Customer Service Wifi, and computer access. The staff was very friendly and helpful. Easy access off the interstate. Very clean hotel. Prices are very good as well. I will come back!

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. Jessica R.: Exceptional Customer Service allows us to provide our guests the Ultimate Guest Experience. Not only does our outstanding service bring guests back, but also our clean rooms, fast internet, hearty breakfast and location on Hwy 85 and 58. Before you plan your next trip please do not hesitate to contact me at (434) 955-2777 so I can personally help plan your reservation with us. Respectfully: Jay R.

The bed in the room was so bad that I slept on the floor. I will be sure to check the beds before taking the room. It was so lumpy and hard that I never could have slept in the bed. It is sad that you pay all of this money for a room and you can't even sleep comfortable. I rented 2 rooms for a family funeral and no discounts for a funeral. I will be sure to let everyone know about this.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. Sharon G.: First let me pass on my condolences again to you and your family, during this difficult time. I empathy with your loss because I also have had many losses in my life, as well as each of them I experienced a cacophony of emotions. In turn these emotions have affected my physical being, causing sleep disturbances and body aches and I hope that you are taking care of your self during his grieving period. Please do not hesitate to contact me directly at (434) 955-2777 so I can help plan your next trip. Respectfully: Jay R.

Another great stay at a wonderful hotel. Staff always so nice and great. Hotel is so clean, great location. Rooms are very clean, beds are so comfortable.Internet works great. You will always enjoy your stay there.

We were driving through and decided to stay at this hotel because it was a best western. Hotel staff was very welcoming on our arrival and even offered our 1.5 yr old daughter some milk. Room was very clean. Breakfast was hot continental eggs and sausage gravy. All in all great stop over hotel. Would stop and stay again.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. Michael H.: I can empathize traveling with a young child. When I travel with my son who is 2 yrs. old it can be challenging. I treat every guest how I want to be treated when traveling with my family. Proving the ultimate guest experience from providing milk to young children to making sure enough towels are provided for the families are some of our goals here. On your next trip let me take the burden of helping you with planning a trip here with us (434) 955-2777. Respectfully: Jay R.

I have stayed at this hotel several times and It was very clean and the staff is very accommodating. Every evening they always say welcome back and bend over backwards to help. There are other motels closer to where I am working but I come here because of the service and cleanliness of the hotel. Give them a try you will get double your money's worth.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. Douglas D.: The ultimate guest service is our motto that we try live by. We want every guest to feel relaxed and have no other worries while staying with us. Thank you for being a repeat guest of ours and please let me help you plan your next trip (434) 955-2777. Respectfully: Jay R.

Very nice hotel. I don't know his name, but the guy at the desk is so helpful! Got me a taxi and the best pizza. The rest of the staff is nice, as well. I had a non-smoking room, but I could smell a bit of smoke. Not the hotel's fault. I would stay here again.

Jay R, Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. Nancy Annette –C: We try to accommodate everyone's need so we do offer a limited number of smoking rooms, but we also offer Jacuzzi Suites that have a full kitchen to 2 room 3 king bed suite. I was my pleasure getting you a taxi and sharing our local restaurants with you. On your next visit please do not hesitate to contact me directly (434) 955-2777 so I can help plan your trip. Respectfully: Jay R.

Good Clean Best Western Plus. Very good beds and high speed internet. Good Breakfast too. The Motel is close to the Horseshoe Cafe, the best burgers imaginable. Motel far enough away for the Highway to be quiet too.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. Pat G.: Thank you for choosing us and allowing us to provide you with an ultimate guest experience. Next time please call me directly at (434) 955-2777 so I can make help plan your next stay with us. Respectfully: Jay R.

I would recommend this hotel to anyone. although I only stayed one night. the staff was nice and friendly. check in and check out was done smoothly and in a timely manner. The rooms were clean and comfortable.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. Donna M.: We provide the ultimate guest experience for our guests who stay with us one night or long term corporate guests. We implement a model of work ethic to ensure that we anticipate our guests needs and if not we make sure to fore fill their needs in a timely manner. Let me personally assist you in making your next reservation with us at (434) 955-2777. Respectfully: Jay R

Staff is very good (although housekeeping is too eager to get in in the morning). Breakfast was bad, eggs and sausage looked like hospital food. The room was nice and clean. Best part of the experience was front desk staff.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. Emmanuel R.: Thank you for allowing us to provide you with your hospitality needs. If you have any questions or concerns 24 hrs a day our front desk staff will assist in the matter, as well as all our staff members. We provide our guests the ultimate guest experience during their stay so please let me personally assist you with your next reservation (434) 955-2777. Respectfully: Jay R.

Very courteous staff that provided quick and efficient check in and check out. Nice clean rooms and the heating / cooling system worked very well. Very easy to get onto their network and then when we left, the breakfast was excellent. The individual preparing breakfast was cheerful, easy going and willing to please. Overall stay was excellent and I would recommend this place to others that are coming to or passing through South Hill.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. Michael P.: We pride ourselves in providing the ultimate guest experience. All of our staff try to make sure that they have everything prepared to anticipate our guests needs. If you pass through South Hill again please do not hesitate to contact me directly at (434) 955-2777 so I can help you with your reservations. Respectfully: Jay R

I stay at this Hotel on a Regular Base. I Highly Recommend this Hotel. Every time I stay its always the same thing. Courteous Staff & very Clean. I am always very Impressed. Great Hotel. I Highly Recommend this Hotel for Business or Pleasure. I have never seen the Lobby messy or outside Appearance messy. Plus, this is a Hotel you would feel very safe with your Family or have your Daughter or Wife to stay by them self.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. Tim A.: Thank you for choosing us once again. It means a lot to us to have our guests return time and time again to stay with us. Our goal is to provide each guest an ultimate guest experience, while providing an atmosphere of relaxation once you enter our doors. Next time please do not hesitate to contact me directly so I can personally help with your next reservation @ at (434) 955-2777. Respectfully: Jay R.

I was very disatified with the bathroom and the bed did not look like the bed has been changed, this was the first time this has happen in your hotel, I do not know if I would be staying there again. I hope you will make sure all the bathrooms are clean this is so important. I

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. Carol J.: Our goal is to provide the ultimate guest experience and if your stay has not meet your expectations, our staff will do what they need to in order to correct the concerns during your stay. Let me help you with your next reservation with us and we will exceed your expectations (434) 955-2777. Respectfully: Jay R.

My experience at this Best Western was perfect! The staff was friendly, helpful, and professional. The room was clean and breakfast was great. It is in the perfect location and I will stay here every time I travel through the area!

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Katie C: Our location is convent to both highway 85 and 58 for guest to stay the night or longer with us. While staying with use our complimentary hot breakfast is a plus so our guests can get right back on the highway and not stop off again. Next time save time and call me directly so I can help you with your next reservation @ at (434) 955-2777. Respectfully: Jay R.

I have been traveling with Best Western now for the past year on business and this is another great property worth noting. Excellent staff, well trained and knowledgeable as well as clean rooms and great wifi. All I am looking for while on business. Also being recognized as a Gold member always keeps me loyal to Best Western. Thanks South Hill Inn team and keep up the good work!

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. JasonD12: We pride ourselves in providing more than a room to sleep in for our business travelers. We provide that personal touch that is missing when your on the road for more time than at home. One of our goals is to make every guest apart of our Best Western Family. In our eyes you are Platinum guest. For your next trip with us please contact me directly @ at (434) 955-2777 so I can help make your reservations. Respectfully: Jay R.

Words cant explain enough! Home away from home, Jeff and Sharon are the best! Great Place to say, A place that treats you like family! Clean rooms and Great breakfast, We have been staying here off and on for weeks! I really have to say a special thanks to Jeff..For going beyond the call of duty for us and my parents.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Sarah S.: Thank you for making our home your home, except that you do not have to make your bed or cook your own hot breakfast. Every one enters as a guest and leaves as a family member. Not only do we go above and beyond helping all of our guests, we try to predict the wants and needs before they occur. Before your next stay with us, please do not hesitate to contact me directly @ at (434) 955-2777 so I can personally help with your trip arrangements. Respectfully: Jay R.

It's an older hotel, and the room decor is in need of some updating. That said, the lobby is great, the service is top notch, and the price is very fair. We accidentally booked ourselves for the wrong day, but the situation was quickly and gracefully handled by 'Jay' at the front desk.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Terri Z.: Once you enter our lobby your ultimate guest experience begins. Let our staff take you away from the everyday hustle and bustle of life so you can spend time enjoying life. On your next trip please do not hesitate to contact me directly @ at (434) 955-2777 so I can assist you on your reservations. Respectfully: Jay R.

We have relatives in South Hill and have always stayed here. This visit was great just as all the others. You get what you pay for and it is a very clean, reasonably priced hotel to stay for pleasure and'/or business. Conveniently located and the breakfast is an added bonus.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Michelle P.: Nothing means more to us than our guests return to stay with us time and time again. Providing the ultimate guest experience, heroic hospitality as well as value are some of the benefits of staying with us. Before your next trip please contact me directly @ at (434) 955-2777 so I can help make arrangements. Respectfully: Jay R

Very hard bed; difficult to rest and woke up sore in the morning. Loud and poorly functioning air conditioning in room 216. Also ugly bathroom floor. Toilet stopped up for little reason. Wash sink is right next to hotel room door. Walls did not screen out noise in halls and other rooms at 1130 pm. Breakfast selection was better than expected. Not planning to go back there.

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Mr. Richard W.: I personally apologize that you did not have a pleasant stay with us. Please give me a call @ at (434) 955-2777 so we can discuss the concerns in further detail and I can explain what our maintenance department has done since your stay. Respectfully: Jay R.

People who travel for work like me- know how uncertain life can be. I had to check in late Sunday night and the gentleman who helped me made it quick and easy and I was in a lovely roomie no time. The room was very nice and had everything I needed to make my trip easy, comfortable and convenient- But the most amazing part was on Wednesday when I found out I needed to extend my trip. Jay Ratia, the general manager, ensured that I could stay in my room without moving, for the same rate- even though that weekend's availability was scarce. My top concern was that I had a place, but Jay took the estra time and care to ensure that the rest of my stay here was easy- I can't say how much that means. I definitely recommend staying here- and thank you to the wonderful staff and management!

Jay R, General Manager at BEST WESTERN PLUS South Hill Inn, responded to this review
Dear Ms. Betsy D.: It was my pleasure in helping extend your stay and relieving your stress about making sure you had a room. I understand the importance of taking the time to make sure that our guests travel plans are confirmed so they can spend their valuable time in enjoying their travels. Do not hesitate to contact me directly @ at (434) 955-2777 so I can help arrange your next trip. Respectfully: Jay R.

I have stayed at this property several times in the past and it is always a very nice stay, While I realize this review is a little late since I was there in May, it was still another nice stay. The rooms are always clean with working amenities and the bed sleeps great. This hotel is great for fishermen because they have outside plugins. When I am back in Virginia in 2016 for a Gaston or Kerr lake tournament this is the place I will be staying.

We only had one night...but it was so nice - from the moment we walked in the door. The staff was so friendly - the room really clean...the location the best...the linens clean and soft - the bed really comfortable - we both had a great nights sleep. Breakfast the next morning was complete - from the fruit and juice, to the hot coffee...the waffles, the eggs, the bacon...can you tell we really liked this place - and the price was great. Our room faced the highway - but we didn't have a problem at all with highway noise. The A/C was quiet and efficient - there were enough outlets for all the electronics.

We stayed here 2 Saturdays going and coming from North Carolina. It is in a great location, easy on and off to I 85 and VA 58. The breakfast was really fresh and well stocked; it was kept hot and replenished. We had a double queen room with quality linens and firm mattresses. The room itself was mediocre, but we both had very comfortable sleeping both times. The only negative we reported is that the side door of the building to the pool and parking does not require your key. It remains unlocked for anyone to enter. Not very safe. For our second stay we were charged more than the quoted rate. One phone call to Sharon, and our credit card was reimbursed. We are Best Western Rewards members, so we try to use Best Western all of the time. We have had only one complaint in 10 years, always get the best rate, and are always treated very well by the staff. I highly recommend joining the Rewards program.

Excellent time. Room was clean, staff was friendly. Continental breakfast was delicious with a good variety of food each day. It was peaceful and quiet. The wireless internet service was good. We have no complaints. We will definitely go back again.

Displeased with Best Western staff to remedy incorrect reservation issue. Neither the clerk nor customer service were helpful in avoiding a double charge for an unused room at a different location. gojnehe djjsuyuen jjduudggebfjfiifk.

Very Clean hotel, great staff. Breakfast is more than enough. Rooms are clean, beds are comfortable. Staff are friendly, kind, helpful. Location is near all shopping and eating establiskments. Checkin and Check out is quick and easy. Owners and family will always try to help and assistance.

In the past, I was pleased with my stay. This stay was very uncomfortable. Room did not smell clean, broken drawer removed from dresser instead of replaced. AC did not cool. Dirty towel left in bathroom from previous guest. General Manager did not seem to care whether I was satisfied or not.