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Best Western Kisumu Hotel, Kisumu

Lake Basin Mall, Kanyakwar, off Kakamega Road, 100-00, Kisumu, Kenya - Voir sur une carte
Best Western Kisumu Hotel - Vue extérieure Best Western Kisumu Hotel est idéalement situé dans le centre de Kisumu. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Best Western Kisumu Hotel est un établissement contemporain situé au cœur de la ville de Kisumu, le long de l'autoroute Kisumu Kakamega Road. Le centre commercial Lake Basin Mall se trouve à quelques pas seulement de l'hôtel et vous mènera directement au plus grand centre commerçant de la ville. L'hospitalité chaleureuse des habitants de la région, ainsi que les sites sublimes du lac Victoria, les collines de Kajulu et le magnifique paysage, font du Best Western Kisumu Hotel une destination de choix pour les visiteurs locaux et internationaux. Conçu pour offrir une atmosphère moderne tout en respectant la culture locale, le Best Western Kisumu Hotel assure un service clients exceptionnel qui s'accorde parfaitement avec l'hospitalité locale. Dotées d’un intérieur contemporain et d’équipements haut de gamme, nos 44 chambres confortables possèdent toutes l’accès Internet haut débit sans fil. Elles sont un véritable plaisir pour les voyageurs d'affaires et de loisirs. Les clients séjournant dans notre hôtel bénéficieront d'un petit déjeuner buffet chaud gratuit chaque matin avant de partir travailler ou s’amuser. Le Best Western Kisumu Hotel dispose d'un restaurant et d'un bar. Alliant superbe décoration et plats délicieux, ce lieu vous garantit une expérience inoubliable. Les salles de réunion ultramodernes peuvent accueillir jusqu'à 100 personnes avec de grands espaces détente. Un service parfait en tous points et le personnel amical et serviable du Best Western Kisumu Hotel : tout est réuni pour que vous passiez un séjour inoubliable à Kisumu.

Best Western

Kisumu Hotel

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
  • Personnel multilingue
    Personnel multilingue
  • Blanchisserie sur place
    Blanchisserie sur place
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 14 voyageurs
Note attribuée
Excellent
9
Très bon
3
Moyen
0
Médiocre
2
Horrible
0
CONSULTEZ LES AVIS POUR
En couple En couple
2
En famille En famille
2
Escapade entre amis Escapade entre amis
0
Professionnel Professionnel
3
Voyage solo Voyage solo
1
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"My stay at Best western Kisumu"

5
cessndungu13, Nairobi, Kenya 08/04/2021

Very good place to go as a family,colleagues and the garden is a nice place for photos taking. The rooms are very clean,the reception is lovely,the workers are very friendly and the services are fast and on a higher notch.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Cess Thank you for your time to write reviews about our hotel. My team & I are elated to know you had a wonderful time with us during your visit to Kisumu and we look forward to welcoming you back to Best Western Kisumu.

"Very Poor Service and mashed potatoes that were stale"

2
User 15/03/2021

The rooms are very nice. Clean too. I have no quarrel with that. Their service on the other hand leaves a lot to be desired. 1. Their clearing our process takes too long. I believe at most it should take 5 minutes, theirs' leans towards 15-20 minutes. You had best have a full morning just for clearing out. 2. They left my bags at the hotel after we had left instructions for airport transfer. They did not follow up to deliver to the airport nor did any of them apologize for their mistake. In fact when we called the lady at the front desk, she said she could not deal because was not at the front desk. Huh? They did not even think to put them in another vehicle to bring them to the airport. Nothing. We had to organize ourselves to have to bags delivered to Nairobi, at our own costs, since we had already travelled 3. Also, I ordered mash potatoes for dinner on one of the days I was there. first off they messed my order and brought fries. In hindsight I should have kept the fries because the mashed potatoes that came were not only cold but also stale and when I informed the waitress, she was not the least bothered. She merely shrugged and moved on to other business. Since I had been doing copious amounts of weeping that weekend, I did not have the energy to duke it out with her and the hotel administration. My take away, go to sleep there as the rooms as nice. Don't try and push your luck for anything else. You will be disappointed.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Sandra, Thank you for your valuable time to write review about our hotel. First of all, let me sincerely apologize about all the shortcomings during your stay with us. Feedback from our guest helps us to provide premier services at Best Western Hotels. We sincerely believe and take all efforts at Best Western to ensure that all our guest stay is comfortable and that they are delivered with the highest standards of guest experience. We have noted your comments and would ensure to work on the problem areas ensuring your next visit with us memorable. Once again, many thanks for the feedback which has helped us to identify improvement areas and would place us a step higher in our customer satisfaction. Warm regards & Many thanks, Harrison Njoroge & Team

"Amazing stay"

5
EdelN5, Athi River, Kenya 11/02/2021

Staff was very welcoming and always ready to assist. Food was amazing. However problems with power cut made it unbearable considering the heat. This was fixed luckily and things got better and more comfortable. Had an overall great time.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your time to write reviews about our hotel. My team & I are elated to know you had a wonderful time with us during your visit to Kisumu and we look forward to welcoming you back to Best Western Kisumu.

"Amazing Sunset View"

5
773kassima, Lavington, Kenya 07/01/2021

Quick and professional Service, Clean and very friendly staff and quite an amazing marketing team.I loved the breakfast and my stay there. Just the garden could use some more trees and in future a swimming pool too.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your time to write reviews about our hotel. My team & I are elated to know you had a wonderful time with us during your visit to Kisumu and we look forward to welcoming you back to Best Western Kisumu.

"Daughters birthday"

5
Emmahshisoka2016, Nairobi, Kenya 02/01/2021

I booked my daughter to spend 2 nights for her birthday at BEST western. We finished the celebration at home and went to Best W only to find a surprise party for her the blackforest cake and her meal were on the house, Juliet our hostess decorated her room with candles and flowers on the bed, it was awesome. Her face showed it all she was surprised and even had issues checking out.Spacious,clean, neat and sparkling all the way. Their Fish is sweet, Chicken mmmmmh. Joseph the manager is a sweet soul going to the maximum to ensure his clients are satisfied. Visit BW for your ultimate hotel experience.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your time to write reviews about our hotel. My team & I are elated to know you had a wonderful time with us during your visit to Kisumu and we look forward to welcoming you back to Best Western Kisumu.

"Good hotel but AC never works "

4
Wamukhula, Nairobi, Kenya 18/12/2020

I have visited this hotel several times. The rooms are excellent. However AC never seems to work!!! It runs, yes but never cools the room. Very frustrating since this a very warm location. Breakfast is always very good.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Our Valued Guest, Thank you for your valuable time to write review about our hotel. First of all, let me sincerely apologize about all the shortcomings during your stay with us. Feedback from our guest helps us to provide premier services at Best Western Hotels. We sincerely believe and take all efforts at Best Western to ensure that all our guest stay is comfortable and that they are delivered with the highest standards of guest experience. We have noted your comments and would ensure to work on the problem areas ensuring your next visit with us memorable. Once again, many thanks for the feedback which has helped us to identify improvement areas and would place us a step higher in our customer satisfaction. Warm regards & Many thanks, Harrison Njoroge & Team

"Second time lucky..."

5
User 07/12/2020

It was my second time here in the last one year and I couldn't be happier.... The service is top notch, the staff are kind and helpful. Jacqueline at the front desk, Jane and George at the restaurant just to name a few...….. I will definitely be back. This place makes me miss Kisumu.

Harrison Njoroge, Agency / Consultant at Best Western Kisumu Hotel, responded to this review
Dear sir, Greetings from Best Western Kisumu. We really appreciate your review. We look forward into hosting anytime you are in Kisumu.

"The best hotel"

5
jarednyangira59, Migori, Kenya 04/12/2020

I generally love this hotel. Their services are just on another level, talk of their staffs who are lovely and dedicated to their jobs. The receptionists are lovely and welcoming. I would recommend this hotel to people I know any day any time.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Jared, Greetings from Best Western. We appreciate your reviews

"Couples Getaway"

4
User 24/11/2020

My friends and I had a fantastic stay at the hotel. The hospitality was great, right from the smiles at the reception, the bartender, waiting staff, cleaners...The rooms were very neat and airy. I'll be back soon.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, We are delighted to read your positive review about our hotel and thank you so much for your stay. We are pleased you enjoyed the hotel, our service & our hospitality. Positive comments like yours encourage to build our staff morale. We look forward to welcome you again soon at our hotel.

"BW-Kisumu Hotel"

5
bomolo, Spartanburg, South Carolina 28/10/2020

I have spent a number of nights at this hotel. But the last two visits have been quite nice. The hotel underwent extensive renovations over the summer and is now a truly BW hotel, with all the standards. Please check it out while in Kisumu City.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your time to write reviews about our hotel. My team & I are elated to know you had a wonderful time with us during your visit to Kisumu and we look forward to welcoming you back to Best Western Kisumu.

"Mother daughter trip"

5
User 23/10/2020

We were on a Mother daughter trip to kisumu and the hotel was perfect. We arrived at half past nine and they still managed to make a huge meal for us. Lovely room very clean, i slept like a baby, huge bathroom, room service, minibar, room had a great view the kisumu countryside is quite breathtaking, the food was very tasty. Restaurant had a very nice sitting area in the garden. Kisumu is really hot all the time. The service was really good, staff were always asking if you needed anything. We really had a great time. Thank you Belinda n Pam

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your time to write reviews about our hotel. My team & I are elated to know you had a wonderful time with us during your visit to Kisumu and we look forward to welcoming you back to Best Western Kisumu.

"Not living up to the brand!"

2
aabsaloms, Nairobi, Kenya 06/10/2020

Stayed here for a weekend with friends and the experience fell way short for a hotel that carries an international brand name like Best Western. The only good things at this hotel are the garden and the food. Everything else is way below standard. We were treated to noise and chaos on our first night in from a group of rowdy guests, who the management did not appear interested in taming in order to accommodate other guests. We were told these were their 'regular guests' and we got the impression that they are used to bringing in their own loud music which they play with no regard for other guests, they smoke in non-smoking areas and are generally drunk and disorderly and a nuisance to other guests. The checking in and checking out process is manual and we even had some of our party issued with keys to rooms but when they went to the rooms, they found other guests still occupying the rooms and very embarrassing situations ensued. Once again the management did not seem at all concerned about this. The room I was initially assigned to suddenly became 'unavailable', allegedly because I was told 'someone had booked it on Booking.Com', in between my arriving at the hotel and the time I was to check into the room. I was clearly lied to. The billing system is manual, confused and some of our party were charged for bills from the rooms they stayed in from a few days before they checked in. The room I occupied during my stay did not lock from the inside and the management's response to this was that the hotel is safe and nobody could open the door from the outside - and this even after we had experienced our own party being given keys to rooms which were occupied by other guests! This establishment is not ready to be open to guests, and should not even carry the brand name Best Western - and to think the owner, his manager, the HR manager and the marketing manager were all present at the hotel during our 3 day stay and were completely unable to or interested in resolving any of these issues, leaves alot to be desired in terms of how they got accreditation as a part of the Best Western Chain of hotels. A sad waste of an investment and a huge dent on the Best Western Brand! Book yourself here at your own peril.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your valuable time to write review about our hotel. First of all, let me sincerely apologize about all the shortcomings during your stay with us. Feedback from our guest helps us to provide premier services at Best Western Hotels. We sincerely believe and take all efforts at Best Western to ensure that all our guest stay is comfortable and that they are delivered with the highest standards of guest experience. We have noted your comments and would ensure to work on the problem areas ensuring your next visit with us memorable. Once again, many thanks for the feedback which has helped us to identify improvement areas and would place us a step higher in our customer satisfaction. Warm regards & Many thanks, Harrison Njoroge & Team

"Amazing place"

4
MerilynMK, Nairobi, Kenya 31/08/2020

The place is located beside the lake basin mall. It's cool. There's a view of the lake in the distance.. The staff are very welcoming and nice. From the reception, to the dining area and even room service. We have no complaints at all. Since there's low occupancy currently, they are even willing to let people check out later than 10am. The chef is top notch! All meals are so tasty you can easily overeat! It's a short distance from Kisumu town so I'd recommend it for people who don't want to be in the middle of the town action. The outdoor sitting area is so beautiful, and a good place to have your breakfast as you get some sun. I'd totally recommend this hotel and it will be my go to place every time I'm in Kisumu.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear MerilynMusee, Greetings from Best Western Kisumu. Thank you very much for your comments. We are looking forward to your next visit.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.