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Best Western Plus KC Speedway Inn & Suites

4.0 / 5
1125 Avis Tripadvisor
10401 France Family Drive, Kansas City, 66111-1905 Etats-Unis  Copié !
TEL : (913) 334-4440
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Ma recherche

Les points forts de l'hôtel



Services hôtel

Air conditionné dans l'hôtel
Equipement Business Plus
Réception 24h/24
Centre de soin/fitness
Petit déjeuner gratuit
Piscine intérieure

Services chambre

Fer et planche à repasser
Les points forts



Services hôtel

Air conditionné dans l'hôtel
Equipement Business Plus
Réception 24h/24
Centre de soin/fitness
Petit déjeuner gratuit
Piscine intérieure

Services chambre

Fer et planche à repasser


Il n'y a qu'un seul hôtel qui offre des tarifs très intéressants, des chambres accueillantes et une situation imbattable à proximité des courses de NASCAR® : le Best Western Plus KC Speedway Inn & Suites.Séjournez dans cet hôtel de Kansas City pour avoir toutes les attractions de Kansas City à votre portée. Notre hôtel se trouve à l'entrée du circuit de course du Kansas - qui accueille les palpitantes courses de NASCAR® - juste en face du stade de football de Kansas City et à seulement quelques minutes du nouveau casino Hollywood Casino, de la galerie marchande Legends, de Cabela's, de Nebraska Furniture Mart, du centre-ville de Kansas City et bien plus encore ! Les enthousiastes de sport seront heureux de pouvoir assister aux matchs de saison des Kansas City Royal et des Sporting KC Soccer.La base militaire de Fort Leavenworthest également proche, ce qui fait de cet hôtel proche du circuit de courses de Kansas City le lieu de séjour idéal pour rendre visite à vos amis et à votre famille. De plus, l'hôtel se trouve près de nombreuses entreprises de la région comme Cerner Corporation and Sprint. Il est équipé d'une salle de réunion pouvant accueillir jusqu'à 40 personnes et d'une salle de conseil d'une capacité de 14 personnes. Le Best Western Plus KC Speedway Inn & Suites convient donc parfaitement aux voyageurs d'affaires.Après une journée palpitante à Kansas City, revenez dans ce charmant hôtel non fumeur et relaxez-vous dans une grande chambre ou suite confortable, avec réfrigérateur, four à micro-ondes, cafetière, fer et planche à repasser, sèche-cheveux, accès Internet haut débit, télévision LCD 107 cm, matelas à plateau-coussin et autres équipements de catégorie supérieure, dont la possibilité de connecter votre iPhone®, iPod® ou votre ordinateur portable pour regarder la télévision, et les systèmes de haut-parleur au-dessus du lit. Des suites et des chambres avec balcon donnant sur le circuit de course Kansas Speedway ou sur le stade de football Children's Mercy Park sont également disponibles sur demande.Les autres prestations dans cet hôtel de Kansas City incluent le délicieux petit déjeuner complet gratuit avec pancakes fraîchement préparés tous les matins, un salon sur place, une piscine intérieure relaxante et un centre de fitness.Réservez votre chambre dès aujourd'hui dans le meilleur hôtel de Kansas City. Passez un excellent séjour !Nous sommes heureux d'informer nos clients que notre piscine et notre bar-salon ont été rénovés et sont désormais ouverts.


Avis clients

Basé sur l'avis de 1125 voyageurs
Très bon
Rapport qualité / prix
"Staff is Great, Hotel is Not"
ChristinaE126, 01 Avril 2024

Oof, where do I start. I used to stay at this hotel regularly several years ago. I don't think anything has been updated, fixed, or even really maintained since the last time I was here about 4 years ago. It's such a great location and building, so I find that incredibly disappointing. We stayed for 4 days. The first day, the pool was very warm and the hot tub was very hot. (Almost too warm, on both accounts.) The water level of both was very low, 6-12 in lower than it should have been. The 2nd day the pool area smelled like sewage and they closed the pool to run chemicals. The 3rd and 4th days it smelled like sewage, the pool was cold, and the hot tub was frigid. Our first room, the AC didn't work and when it was almost 80 degrees in there the first night, we asked to switch rooms. Our 2nd room the AC worked marginally better, was intermittent, and you couldn't adjust the temperature on the thermostat. So it was either freezing while on or sweltering while off. The microwave didn't work and the shower didn't drain so you took a shower and a bath at the same time. Breakfast was awful the first day, but it was really good the other days so we must have just gotten the end of service and cold, hard food. The breakfast area is definitely not efficient so there's a lot of waiting and getting out of peoples' way, but the food was decent. All in all, the staff was wonderful. Every single person we spoke with and dealt with was fantastic, so kudos to all of you! The hotel itself needs some major attention and maintenance. As much as my kids loved the slide, I don't think we will ever stay here again.

"Go somewhere else"
Anthony W, 18 Février 2024

The wifi here seems to be run by carrier pigeon. The “pool” is an oversized hot tub, just large enough for coming off the slide and for some reason as hot as the actual hot tub. (Uncomfortably so, we had to pull the kids out when they started looking flushed.) The key reader on the back door didn't work, and there was no bedding for the pullout couch (we had to go get it ourselves.) The room was clean & the breakfast lady was very nice, but overall this was a disappointing experience

"Worst stay at Best Western."
ticoroyobattles, 03 Février 2024

AC didn't work. WiFi was no working probably. Couldn't get any sleep cause of construction downstairs. None of the features by the tv work so I couldn't watch my tv or work on my laptop. It was the worst experience ever

"Not good"
jruiz2024, 29 Janvier 2024

This was the worst experience I have ever had with a hotel. Issues with heat and broken shower and had to move rooms. We reserved rooms together and they put us on different floors. Trash outside elevator all weekend.

"Everything was broken"
Sightsee57223042769, 10 Janvier 2024

No pool, no ice, no clean water to drink. We stayed here due to the pool and they told us at check in it was closed for the night and they would let me know the next day. Still closed the next day adn the morning person said if she would have know she would have directed us to the sister hotel with a working pool for our kids bday. A day too late. No ice working. No filtered in the rooms working. Barely any hot breakfast left for guests the next morning. Extremely under whelming experience.

"Don't pay full price for a half- A"
chaseamandamiller, 09 Janvier 2024

This place was interesting to say the least. Pool was not working which seems to be a regular thing. The front desk staff didn't tell us when we checked in and we even asked where the pool was, so we checked in and immediately got on our swimsuits only to find it was closed and “the GM was on the way” which was a saying to pacify everyone. I think the dishonesty from the get go out a bad taste in our mouth. It might be fine for a nights stay but do not take your kids because they will be disappointed!!

"Aim to Please -"
veruynca62, 29 Décembre 2023

I have been a guest at this hotel since 2012. Always a pleasure to be greeted by name. It's like a family. My frequent stay at this hotel has been due to family illness. Professionalism, care, concern and every deed to insure my comfort. Love the breakfast (best around). The waffles are great, REAL SAUSAGE, fresh fruit, waffles complete with real fruit and toppings, Oatmeal, gravy boiled eggs, yogurt and fresh fruit. Cold juice and hot coffee.....what a morning feast.

"Enjoy this location"
yody2023, 09 Septembre 2023

We have stayed at this property many times. Always a good experience. This last time had a few minor things, like not able to get a key when we checked, had one under the door in the morning. Bathroom need some minor repairs.

"Going down hill."
493ethana, 04 Septembre 2023

Everytime we check into this place something is wrong with the room. This time we went to the bathroom and water instantly started pouring from the back of the toilet. Got another room and the toilet broke. The place used to be nice and staff is great but it's got a moldy smell and place is falling apart. We are no longer staying here.

"Multitasking Desk associate"
Brenda J, 21 Août 2023

Johnny was checking us in. He was friendly and very accommodating to the request of the guests. In the morning he was again at work with a smile and a positive attitude. He was not only helping the guest his cook was not able to show up for his job, so he stepped in and did the food preparations as well. Once the breakfast rush calmed down he was mopping floors and filling the drink nook up with cold water, tea and coffee. Not once did he respond with any negative words when guests made comments. The rooms were clean and the beds were soft. He was one man doing three different jobs! He never said, That's not my job.” What he said was, I don't mind working, things happen and it needs to be done!” I would recommend you try this hotel. Lots of shops nearby!

"Not a Clean or Working Facility"
unsatisfiedcust0823, 14 Août 2023

The hotel was rated as a 4 star but this location was unclean, unfriendly, and the elevator was missing the 1st floor button. The breakfast was gross and the appliances were not working properly. Will never stay here again! Not worth the money I spent.

"Not what you would expect from a Best Western Premier Plus property"
katherine5478, 01 Août 2023

We did not stay at this hotel. We arrived to check in, were checked in, and then told they did not have the room we reserved and they did not have any rooms to accommodate us. As a loyal Best Western customer who is a Diamond Select member, and someone who had spent 8 hours traveling on the road with my three kids, I was very upset that we did not have a room. So at 7 at night we were forced to call to at least a dozen other hotels in the area to find no rooms available. We eventually had to travel another 30 miles down the road to another hotel who had only one room left for the night. I spoke with the Front Desk Manager Garrett the next morning who told us a room was available and the front desk should have made something work for us to stay. I also spoke with the General Manager Nicki the next morning and was informed that the person working the desk the night before had been fired. Nicki also said she would be giving us member points to cover a nights stay because of what we were put through. I have only seen 10,000 points, not nearly enough for a nights stay. We would not recommend this property, but would actually advise Best Western to remove it from their family.

"This hotel is managed terribly"
zanerochelle, 27 Juillet 2023

Had a family reunion here. The rooms weren't cleaned properly and some smelled very bad, had food left on the floor, suspicious wet areas on the chairs. Air conditioner did not work in our room. When we were assigned to a different room the next day, they assigned it to someone else too who walked in on us. Staff tried to help but obviously did not have the tools or resources to do their job. I suggest staying anywhere else.

"Great stay"
ghaddican, 22 Juillet 2023

Check in was quick and staff was very friendly I had a terrible stay at a Best Western in KC Missouri lately , but I booked this in spite of that stay The whole staff was very nice and the room was clean and nicely appointed. Great location, close to many nice restaurants and attractions Breakfast was good and fresh Will stay here next time I am in the area

"Noise complaints"
kcaron06, 18 Juillet 2023

Darryl was maybe the only good thing about this hotel. From the time we got there in the evening he was friendly and overly helpful. However every other part of our stay was terrible. We stayed in a room on the 200 level and directly above us was what sounded like a heard of elephants until 2-3 in the morning. Bangs on the floor so loud it sounded like the ceiling was going to cave in. The kids above us were running and jumping all over their room the hallway and the stairwell next to our room. They kept me my husband and our 2 and 4 year old up most the night. We called the front desk and went down to her 3-4 times. We took videos of what looked to be 12-14 years olds running around on the stairwell and hallways at around 1am. The lady at the front desk asked them multiple times to quiet down and told me the last time at about 2:45am that if she had to go again she would ask them to leave. The next morning she brought the manger to talk to us during check out and she lied to her manager and claimed she went up and listened but never heard anything so never knocked on their door to ask them to be quiet, however every time she went up to their room the night before they conveniently quieted down for 10-15 minutes before running and jumping again. The manager we dealt with in the morning seemed very put out by us and even made a comment about how the front desk lady called to wake her up in the middle of the night when she was trying to sleep to tell her about what was going on-gee I'm so sorry your sleep was interrupted. She made no attempt to rectify the situation we asked for a refund or discount of some kind and eventually she said she could offer us some “points”. Hands down the worst experience I have ever had at a hotel.

"Absolutely disgusting"
Cody E, 18 Juillet 2023

The staff have no idea what they are doing. The place is dirty. Multiple cases of bed bugs. They don't care about customer satisfaction. Save yourself the hassle and stay somewhere else. When this issue was brought up to the property manager, they were more concerned with whether or not the mattress had a mattress cover and proceeded to tell us that another room just reported bed bugs as well.

F6799FNashleyr, 18 Juillet 2023

Save yourself the trouble and just don't!!!! Our first room was 85 degrees. The second room had a full bathroom trash can, half used toilet paper, and the previous guests hair still in the bath tub!!!! The only positive of the hotel was the pleasant worker that was dealing with all the complaints, working the bar and trying to keep the hotel together! Darryl deserves 5 stars, but that's all. It was gross trash was over flowing in the breakfast area and it was so dirty! The gym was shut down, definitely no spa!!!!!

"Trip from Hell- Property Manager Does Not Believe N His Brand"
Go38018180761, 16 Juillet 2023

We went for a weekend getaway with family to visit the Grey wolf Lodge/KC. Rooms were booked at Grey Wolf. We joined the family group at the last minute….so we were unable to stay lodge and thought there's a BW Premier KC Speedway Inn& Suites across the street. It does not look to bad from the online profile and it has decent reviews. Well maybe now I know the truth! I have first hand experience! It started when we first tried checking in, we were told we did not have a reservation; when we in fact did. The staff member did apologize for overlooking the reservation; as we stated it could be in my sister in law's name or along with my husband's name. He double checked and then located the reservation. We went to the first room where there were issues with bathroom. The toilet seat was completely unattached from the base of the toilet ,and it looked as if the room had not been cleaned. Also, several lights did not work within the bedroom of the king room. The same staff person, apologized and moved us to another room on the same floor(2nd floor) . We entered this room to find that it had not been cleaned as well. There was hair(not ours) in the face bowl, and shower area. There was also white powdery substance on the arm of the sofa in the sitting area. We tried to use phone in the room to call the front desk and learned it did not work. So my husband had to go the desk again. This time, Darryl a different employee came up and verified the status of the room. That we were not making the conditions up! We took pictures. He was very apologetic, but needless to say by this time I was ready to leave this property. Needless to say this was my first time staying at a Best Western and my absolute last!!! Needless to say we had been on the road over 5hours getting there in a bad storm. So, all I wanted was a clean safe room. Darryl, ask us to give him one more chance to find a room in the property that would work. Needless to say by this time it is after 10:00pm. We stated the check-in process at 8:50pm. My husband was then escorted by Darryl, to three additional rooms! The first room that he assured my husband he would be pleased with had other guest on the room. They almost walked in on! Then the next room the air conditioner did not work!!! Finally, a double which was the best they could off with a patio. By this time it was a little after 10:00pm. At this point I was so exhausted and unhappy! The room was clean, but it had a bad smell!! It was almost as if there was water damage or per odor!! This was like the trip from HELL. Luckily there was a Walmart less than 5mins away!! I told my husband take me to Walmart so I can purchase stuff to clean and sanitize this room!!! Needless to say I cleaned the room and purchased air fresheners to survive the next 24hours!!! When we came down the next morning. We learned that the original person we dealt with was the property/hotel manager. He and the GM cleaned the room with the white substance themselves that morning. They confirmed that the substance could have possibly been a drug…and that they were sorry we had the experience. The offered to compensate us for the stay. They offered to sign us up for their rewards program and comp most of the stay, but we would have to pay the local, state, and federal taxes. Needless to say to our surprise when we checked out the Property Manager was working and informed my husband they only agreed to comp us one nights stay. I told him, “ I really did not say much, but this was my first time staying in a BW, and that it would be my last time, this was not was understood nor stated. Perhaps moving forward they should provide the customer with documentation and make it crystal clear what compensation they are offering for the inconvenience.” I told him I stay in 4-5 star hotels I do not do Best Westerns he said to me….I don't stay in Best Westerns myself! So if you don't believe in your brand why should we? Do you think we should have been charged $248.71 ? For what? I booked a king room! I ended up in a double after five tries…and being lied to. If this is the BW Promise good luck to all of you, who stay in these properties. I thought I could do anything for 48hours but you could not pay me in the future to stay in one of these. I have nothing nice to say about them. Except I did not see any four leg bugs or critters. I guess that's one positive.

"A Little Disappointing"
895kellib, 30 Juin 2023

The TV did not work. The manager quickly came up to help, but was not able to solve the problem. The clock radio was broken. The ice machine was not functioning and nor was the pool. The room was clean and somewhat quiet. The breakfast was great.

"Good location, not super clean"
TravelrKB, 04 Février 2023

We walked in & there was a Christmas tree decorated with Valentine's day decorations. Seemed a little strange, but they said that they were going to keep it up all year & decorate according to the season. The lobby was nice. There was free coffee across from the check-in desk. The room was laid out nice, but it was not clean. There was a candy wrapper left on the ledge of the room divider & there was a streamer & left-over tape on the ceiling. I could see smudges on the tables. They left the wash cloths on the toilet tank. We did not use them because of this. There is a water slide, which looked really neat. Unfortunately, the pool was closed. Not sure why. The location is good. It's right across the street from the soccer field. We had a view of the stadium.

"Nice hotel"
Sarah L, 27 Décembre 2022

The hotel was very nice. It has a lot of seating areas where guests can meet up. The pool has a slide that my kids absolutely loved. The rooms are very spacious. We would highly recommend this hotel to anyone and especially if you have kids.

"Nothing quite works right"
cmcb54, 24 Décembre 2022

TV in the king suite did not work if angled at all. WIFI would work at the front desk but never in my room. Pool was foggier than a Scooby Doo movie. Breakfast was below expectations. Have been there the past three years and every year it is worse.

"Looks can be, and definitely ARE deceiving."
Trip26617754056, 12 Décembre 2022

Avoid this hotel at ALL costs! Barring a significant turnover in management, staff, and attitude, you would be well-served to take your business to other properties in the KC area. There is just a genuine lack of care and concern fostered by the staff. The breakfast lady was truly the only redeeming thing about this joke of a property. How dare BW advertise this crap-hole as a "Premier" location!? The shame!

"Does not meet expectations. Save yourself the time and stay at the Holiday Inn up the street."
Traveler23610809556, 11 Décembre 2022

Pool was out of service, no cribs available, front desk associate could not help with anything, phone did not work, large outlets fell out of the wall, towel hook fell out of wall. Management did not help.

"Would strongly recommend finding a different hotel"
KS123314, 05 Décembre 2022

From the time of arrival this was not set to be a good stay. Rooms were not ready, hallways smelled of sewage, pool was broken, bar was shut down. When getting into the room toiletries were used, sheets were ripped and not cleaned, sound system / electronics were outdated and falling apart. Overall - Would take an Uber and stay farter away from stadium to avoid staying here ever again.

"Avoid at all costs."
Drew S, 01 Décembre 2022

We arrived to find out this whole hotel in under renovation. The pool and hot tub are out of order. The bar was never open and no drinks available. The shuttle they claimed to have from the airport is no longer in service. The fridge in our room didn't work. I tried to add a night to our reservation multiple times and was told “I can't do that, the manager has to do it and will call you back” just to not have anyone call me back and I had to call 4 separate times in order to get lucky enough to catch the manager actually on duty. I have never written a bad review about a place but this place was so poorly run I had to.

"Dirty rooms, broken equipment"
ge0ffreyevans, 15 Novembre 2022

I stayed here with my wife and 5 yo daughter. The room was dirty, door lol broken, floor was sticky, hot tub broken, ice machines not available, food was gas station quality, pool grungy, weight machine broken, and the staff didn't seem to want to be bothered with requests.

Hats913, 04 Novembre 2022

My room had bedbugs. Saw several crawling on the bed as I sat there. Looked under mattress and around the bed on the floor…definitely a problem. I asked to switch rooms and was given a new one a floor up. This one was clean but if you can find another place to stay, don't risk staying here. Reviews mentioning bed bugs go back 2 years, so seems like no one is actually taking care of the issue. There are lots of other hotels in the area. Skip this one.

"Promised us a pool no pool."
j0shg111, 11 Octobre 2022

Promised us a pool yet there was no pool. The dead cock roach in the room was a welcoming guest. Food was below average for a best western. Pool was closed which was the entire reason we choose our hotel.

"Disappointed stay - pool closed/smoke smell"
krehfeldt7, 09 Octobre 2022

Pool closed with no warning at booking and they did nothing to provide options. Room smelled like smoke in the walls/carpet. Very disappointed in this experience and wish they would have even provided an ounce of customer service in helping us with options for our two little kids.

"Not worth the money"
kris0709lvks, 04 Octobre 2022

High end priced hotel with uncomfortable beds, and terrible front desk service. Was late to engagement due to spending 20 minutes trying to find front desk person to check out. Then found the parking slip had to be returned to avoid a $2.50 fee. Fee is ridiculous on a photocopied sheet that was dated and could not be used for anything else. Had to go back in and wait another ten min for front desk person to reappear. Much better service, comfort and value at other hotels in the Legends area.

captianherbert, 13 Septembre 2022

Disrespectful staff when I arrived for check in. The rooms stunk ice machine was broke, toilet was broke, water pressure was bad, back door wouldn't shut/ lock… You get the idea I could keep going……..

"Don't stay here."
mlagan24, 04 Septembre 2022

Don't stay here. The room smelled awful. The walls are dirty. Hair all over the bathroom from the previous person. Pools closed until further notice and they won't disclose why it's closed. There was no notification that the pool was closed. Only good thing was it is right across the street from the soccer stadium.

"Nice, enjoyable"
James S, 05 Août 2022

Just about everything was as good as it gets. An exceptionally friendly staff. Kudos to the whole bunch. We were really tired when we realized that we'd not been given the wifi directions, which made us roll our eyes--I had to get up and go downstairs to get it. I'm sure giving it to us was something the guy at the front desk--a really nice guy--simply forgot.

"Looks better in pictures then in person"
tamjba, 02 Août 2022

The main purpose my family picked this hotel was because of the pool. The first day the water was below the level it should have been and was dirty. The following day the pool was drained and water was back to normal but the pool was closed every day until 5pm and had to find other things for my kids to do since they could not go swimming like we had planed

"Poor over all for the price"
rhon3m, 25 Juillet 2022

Make sure all things are in top notch working condition; ESPECIALLY THE AC, the room has COMPLETELY been cleaned (food and beverage left in room by previous guests, treat guests that are in front of you with sense of urgency over a phone call

katheininger, 18 Juillet 2022

I brought my daughter and her friend to this hotel for her 16th birthday. The room had bugs and the TV did not work after repeated calls to the front desk with the promise we will be up in just a few minutes and noone came up. We then went to the pool and it was so over chlorinated that it burned your eyes just to walk in the room. Still trying to make the best of it we stayed and hoped they would correct the issues. I had to call the front desk 2 times just to get enough pool towels for the people in the pool. We then went back to our room and ordered food. They called the room to advise the food had arrived but failed to mention the elevator was broken down after we last used it. They called my cell phone after I waited for the elevator for 5 minutes to ask if I was coming to get my food. My daughter has arthritis and uses and cane and we left. They of course apologized when I was leaving but offered no solutions.

"Room was gross and pool was closed"
singerinkansas, 12 Juillet 2022

Our blanket was absolutely disgusting, we held it up and it was filled with brown stuff. It was a down comforter that was supposed to be white. We were told the pool would be open upon check in but it was closed for maintenance. The whole hotel smelled like sewage. The sink and tub drained so slowly if at all, so we had to stand in water to shower.

"Won't stay again"
Shawna O, 10 Juillet 2022

The room was dirty and the hotel looked worn down inside. We were missing a curtain and with all the light outside, we used a blanket to cover the window. There was no soap/body wash to even wash your hands. The pool was fun though if a bit small. It had a fun water slide.

"Exactly what we needed"
Jonathan T, 05 Juillet 2022

We came to KC for a Sporting KC game and this hotel is perfect for that--literally right across the street after an easy exit off the interstate. Property is well-maintained and attractive inside and out. Parking lot was clean as were all interior spaces. ALL employees encountered form check-in, through breakfast to check-out were friendly and efficient. I could easily see us staying here again for a game or just passing through on our way elsewhere as we live a day's travel away.

"Clean & Friendly"
TravelforMemories6, 27 Juin 2022

Room was clean, was a bug but all hotels have bugs. TV was a pain but spent more time in pool with fun slide. Breakfast was fantastic. Friendly staff. Great location. We enjoy staying at this location. Thankful I was able to get a discounted rate with a group because otherwise extremely pricey.

"Look for another place!"
kathii2021, 12 Juin 2022

The free breakfast was a joke. There was not much of a selection and not restocked once empty. Breakfast area was not clean. There was a strange sewer type smell permeated our room and parts of hotel. The day desk clerk spent more time with her face in her cell than helping. The hotel's only saving grace was the night clerk who was helpful which is the only reason why I am giving 2 stars instead of 1.

"BW Premier? Not!"
mtscribe, 20 Mai 2022

Located just off Exit 13B of I435, west of Kansas City, adjacent to Kansas City Speedway and near Community American Ballpark. (Great Walk Lodge nearby.) Easy checkin, but talk about deadsville?! Located near The Legends at Village West, where virtually nothing was open on a Friday night! We drove around and finally found an Applebee's that was open. Poorly maintained hotel with elevators not working?! Our first room had a non-functioning toilet and AC that would not turn off. Second room worked. In hallway, Exit sign was torn from wall and lying on floor. Breakfast was fine but room was crowded. Checkout took nearly 15 minutes because of lack of staff and poorly trained staff. This location is not ready for primetime, let alone Premier status.

"Poor communication"
torrvasquez, 01 Mai 2022

We travel a lot and never had a room that tv remote didn't work and no maintenance on call. Also toilet didn't work and hotel was full so couldn't change rooms. So used pool bathroom both nights. No one ever called me after leaving my number and calling multiple times. Week later still no one reached out to me. But they we're quick to take my money. Bad management

"Worst stay ever"
jamielynmiller08, 25 Avril 2022

Dirty rooms, staff was horrible and told us there were no clean sheets or plectra pillows for us. Breakfast was subpar at best. The only good thing about the hotel was the pool… I am very disappointed

Quest50455184459, 16 Avril 2022

Great value, great day shift staff, try to check in before night shift starts, good breakfast nice staff, fun pool, very clean room and helpful day staff. Day staff was great!!! Very close to lots of dining options

"Poor experience again"
amandajward, 02 Avril 2022

Poor experience again, last stay elevator was broken room wasn't very clean. This stay room was dirty. They limited pool time to 30 minutes. Staff said due to COVID even though numbers are down. Barley any hot water. Cable options were terrible.

"5 night stay to visit family in Kansas City, Kansas"
92betov, 27 Mars 2022

Housekeeping service sign did not work; placed it on door room still not made up after 5p; Front desk just apologized. Sink leaking; resolved. Kids slamming doors and running up and down hallway at 11pm.

"Hotel was a dump, staff completely indifferent"
philobermeyer1, 20 Mars 2022

Elevator broke. TV broke. 4 hour wait to check in. No towels in pool area. Pool/hot tub so cloudy with chemicals you couldn't see your feet in 2 feet of water. And the staff was completely indifferent to any of these issues. Awful stay.

"Kansas City speedway"
joesachen, 18 Mars 2022

This location is great for all the amenities around it. The outlet mall, the speedway, the great restaurants. I am from Kansas City originally and was able to visit family when I want to. I recommend this location to all families with kids, they have a great swimming pool with a great waterslide

"BW near Childrens Mercy Park"
493ethana, 15 Mars 2022

The hotel has always been nice and the staff friendly. Stayed there for years but seems to be getting outdated and the staff seems overworked. We go to be near the stadium and its nice to just walk across the street after a game. However the prices are fairly high compared to hotels in the area. Id price out the hotel behind this one.

"Very dirty"
shellystaum, 15 Mars 2022

The hotel was under staffed. The pool was very dirty, and smelly. The elevator was broken which was a very our room was on the 3rd floor and I just had a knee injection the day before. I was so shocked on how run down the hotel was, as I have stayed many times before and was always pleased. There were stains throughout the hallway floors, in our room on the carpet & hideaway mattress.

mcsoco2, 07 Mars 2022

Staff was wonderful, rooms clean, grandkids loved the pool, very upset that elevator was out of service along with 2nd floor ice machine. Reservation was to have the 2 rooms next to each other but ended up being on separate floors. Staff did try to fix it but was not doable

"Headed downhill"
justinhollrah, 28 Février 2022

Hotel is starting to fall in to disrepair and cleanliness is not a top concern either anymore. Elevator was out of order, according to hotel staff it is out of service more than it is in service anymore. Floors were dirty in stairwells and the couch in our suite was full of food, sticky liquids and the the pullout couch was heavily stained. Ive stayed at this hotel for years... this will have been my last stay.

"Great get away"
JJ552022, 22 Février 2022

Best Western Premier KC was right near the Legends Outlet mall and many restaurants and things to do. The rooms are very nice and clean. The bartender was fantastic, a must try is the Liquid Marijuana drink. Kudos to the entire staff of the hotel.

"Unclean and broken everything"
amyxlund, 22 Février 2022

Roaches, broken tv, leaking shower, no heat, broken window, broken microwave, dirty hallways, construction supplies left everywhere, key card stopped working, dim lights, noisy, the elevators were not working, the keys to the side doors were not working

"Fun weekend stay"
nclewis2, 22 Février 2022

Had a great stay here this last weekend. We really enjoyed the pool/waterslide. The breakfast was tasty and well stocked. Every staff member we interacted with was pleasant and attentive to our questions. The only issues we had were the elevator not working, which depending on where you are booked (3 story property) could be a bigger issue than it was for us, and the parking lot was a bit slippery due to a recent snow. Very enjoyable and relaxing weekend!

"Terrible stay…"
MD8120, 05 Février 2022

Elevator doesn't work. Bar/lounge not open. Toilet in room didn't work and they did nothing about it. I had to fill a trash can with water out of shower and dump it in back of toilet in order to flush.

"Outstanding Service"
lynramsey, 31 Janvier 2022

The staff are extremely kind and helpful! I have never stayed somewhere that I felt so comfortable. I was treated like family from the moment I checked in! Elevator was down being repaired but even with that inconvenience, the kindness of the staff and the nice clean rooms and lobby more than made up for it!

"Business trip"
h0mmyf, 27 Janvier 2022

Great hotel. Breakfast was absolutely phenomenal a great variation of choices. Good breakfast. Taksim I'm and his team are professional and very courteous. I will be staying at this hotel again as I felt that this is the home away from home

"So much"
coreyp784, 27 Janvier 2022

So I am here on business but I have really enjoyed myself with all the different things there are to do here with a huge mall just next-door mini sporting arenas and events the staff is so friendly (boots) will take care of you ! Waterside jacuzzi snacks will definitely use these guys again.

"Dont stay"
SuzHarley, 22 Janvier 2022

Scheduled this hotel twice, cancelled because the elevator didn't work. Scheduled again and the elevator"isn't" broken. We requested 1st floor. Nope 3rd floor, no elevators, keys don't work. Big mess here. Floor has bleach spots. Dirty. Not at all what I expect from best western.

"New Years Stay"
Relax45246632016, 03 Janvier 2022

We stayed in KC as we were celebrating New Years a day late.. The hotel is lovely and lodgey. Just our style. The only thing we would change would be the mattress. We both really wish the bed was much more comfortable. Due to it being overly firm, neither of us slept well and were aware most of the night.. Desk staff was super friendly and breakfast were wonderful.

"Anniversary getaway"
Garry G, 28 Décembre 2021

We did not know that the elevators was out of service when we booked our stay. We booked a suite on 3rd floor, and was moved to a 1st floor room due to needing a knee replacement and not being able to climb steps.

"BW Premier"
Susan58210, 05 Décembre 2021

The positives: location was convenient to the Legends, stadium, speedway, restaurants and I-435. Most of the staff was helpful when there was a problem. Negatives: for a "premier", the room was just average and I expected better bedding (most needed replacing), complimentary soaps, shampoos, etc. from a Best Western Premier. .The elevator broke through our stay and we had to carry luggage up and down several flights of stairs. Our bedding was not clean in the first room and staff switched us to a different one that was better. We had several issues with the toilet, but got those resolved quickly. We had to go to the desk several times to get enough towels, hand towels, wash cloths for two, plus little things like tissues weren't refilled.

"Children's mercy park hotel"
493ethana, 12 Novembre 2021

Best place to stay when going to Sporting Kc game especially if you get all you can drink seats. Hot water is an issue at times. Staff is friendly. Hotel is clean. Just make sure to double check bill.

"Do not stay here"
Corinne1234, 12 Novembre 2021

I have stayed here multiple times before. I can't ever begin how dirty, bugs in room, tub faucet dribbled non stop, breakfast items were spoiled, elevator broke for over a month an employee told me, neighbors mousy all night even after calling front desk, front desk employee complained about having to work late. Their small children was in the lobby waiting. This is only part of my most hotel stay ever

darci765, 08 Novembre 2021

Lots of issues that need attention. Found a roach. Elevators broken. Key machine not working. Did not accommodate requests. Would choose another hotel in that area in the future. Internet was very bogged down. Wish the TV had a guide.

"Do not stay at the Best Western KC Speedway"
harphome, 07 Novembre 2021

The elevator was broke, ice machine was broke and no hair dryer in the room and none available. Staff could have cared less about anything! I was on the 3rd floor and had to carry my luggage up the stairs because the elevator was broke. It was broke when I made my reservation (did not know it was broke until after I was checked in). Do not stay here!

"Worst hotel I've stayed at in a long time"
F5447KZjanices, 27 Octobre 2021

The ONLY thing going for this hotel is the location. We were attending the USWNT soccer match across the street. We paid $250 for one of the worst hotel experiences I've had. It was dirty, nothing worked, and the breakfast was tasteless. The elevator was broken so we had to drag our suitcases up and down 3 flights. Outlets in our room were broken, there was a constant drip/stream from the faucet and a noticeable and active leak in the ceiling. The remotes to the TVs didn't work and one TV wouldn't work at all. The beds were lumpy, the ice machines didn't work, and it was a very frustrating experience.

"Great experience"
alt82110, 26 Octobre 2021

The hotel was exactly what we were looking for when we booked our trip to Kansas City. We needed something that was close to the speedway and was close to local eateries and shopping. The staff was helpful and this hotel provided everything we were looking for on race weekend.

"Mold = Migraine"
janb0903, 20 Octobre 2021

This facility had active mold in the rooms. Tub facets leak past a drip it is a steady flow. Soap scum was everywhere in the bathroom and the toilet had brown scum in it. I felt like I may be sleeping in a dirty bed. I would NOT recommend THIS facility to anyone.

M15MWpatricias, 14 Octobre 2021

On phone, now, after calling 800# and being transferred, to customer care.. Called 800# a couple of days prior to arrival, to change my room from a king to a 2 bed queen, for my two nite stay. Received the one cancellation, followed by a new confirmation. Called the local hotel directly to confirm changes and spoke to Chelsea. When checking in, yesterday at 4:15, Ron, told me I had two rooms reserved. I gave him the information about changing the room type with the 800#. He told me he would cancel the other room. Was told elevator was not working and we would need to use stairs. Upon arriving in our room we were amazed at the lack of cleaning. Should not have expected any better, by the lack of cleaning observed in the lobby area. Should have turned around and ran then. No house keeping received today. Had retired for the evening and were reading in bed, when someone with a key was trying to enter room. Thank goodness the latch was in place to keep them from entering. Tried to use the room phone to call front desk, but it was dead. Called front desk with my cell phone and was told we were not supposed to be in the room. I said if we were no to be in the room another nite, why was the room not cleaned before it was given to another traveler? Was told, they could not go into the rooms, because of Covid. I said, so you do not clean the rooms? He repeated what he told me earlier. This was the same, Ron, that had checked me in the nite before. I asked to speak to the manager, and he told me she would not be in until tomorrow. I told him I had an email of the cancellation of the one bed room, and a confirmation of the two bed room. He told me to bring these emails to him, and I told him I was not bringing anything to him, and he hung up on me. Just got off the phone with Greg at customer care. Evidently when we checked in at 4:15 last night, Ron, who checked us in, cancelled my reservation, and gave me the key to the room. Stay away from this place. These pictures were taken when we first entered the room and at breakfast the next morning.

"Total dump"
kirkb781, 14 Octobre 2021

I had the displeasure of staying at this hotel on 10/3 while in town to see a Sporting KC match. The match started at 3pm, and I called the night before requesting an early check-in and was told I would have to call the next day to see if it was possible. The manager on the phone said probably not, so I asked if I would be able to store my luggage in the hotel if I wouldn't be able to check in early. She again said I would have to check when I showed up. When I showed up at 1:30, I was told I could neither check in early nor did they have a place to store my luggage. I have requested luggage storage at numerous hotels in my life, and they always had a system in place to do so. It's really not that hard, I give you my bags and you tag them, put them in a locked room, and then I pick them up with that tag. I travel with costly medicine that really should not be left in a hot car for hours at a time, so this was a major inconvenience. Upon checking in, I was informed that none of the elevators were working nor was anyone available to help carry luggage up to the 3rd floor. As someone recovering from back surgery, this was a real slap in the face considering I paid $220 for this room. The worst part of this whole experience was arriving on the 3rd floor and the smell of rotten eggs permeating through the entire floor, including inside of the room. I had to go buy candles to stifle the stench of this hellhole. Oh, and the ice machine didn't work on our floor so I had to hobble down to the 2nd floor to get ice. This is by far the worst hotel I have ever stayed at and will never stay at a Best Western property again. Sporting KC fans, dont be tempted by the proximity to the stadium, this place is an actual dump and you would be better off in a sleeping bag in a ditch next to I-435.

"Hotel is awful, don't waste your time. See every other recent review for details. Sleeping in your is better choice."
Familytraveler645, 11 Octobre 2021

Read every other review, this hotel is awful. Aside from location it is a 0 on a 1-10 pt scale. Not even worthy of a review. Nothing works, pool is disgusting, place smells, BED BUGS, etc. Awful. Don't stay here.

"Motel experience at hotel price"
jcibme, 28 Septembre 2021

There was nothing about this stay that warranted the price I paid. The elevator was broke and we were on the third floor. The bathroom had a bad odor so we had to leave the fan on the whole time of the stay. The WIFI did not work. We were told it was a wire issue. We needed an extra pillow and were told there were no extra to give. There was a fly in the orange juice at breakfast that was not changed out. The pool water was dirty.

Like_Candy84, 27 Septembre 2021

This hotel is infested with BED BUGS!! We “attempted” to stay in this hotel for an event at Legends Field on 9/25/2021. Getting into the room late, we laid down around 1am. At 2am, I woke up itching. I grabbed my phone flash light after I noticed a bug scurry away from me. To my complete horror, I then noticed bugs scurrying in every direction. BED BUGS!! On the headboard, on the wall where the mattress connects to the wall, on the pillows, the blankets, the mattress. Huge bed bugs, baby bed bugs, medium bed bugs. I have never seen so many active bed bugs in my entire life! This indicates to me that this hotels bed bug ingestion is BAD BAD, and likely has spread to every room in this hotel. We immediately gathered our belongings, checked out and made the 2.5 hour trip home in the middle of the night. When we checked out, the receptionist didn't act a bit surprised by our claim that there were bed bugs in our room which also indicates to me that they are aware of this issue yet still subjecting their guests to a bed bug infestation which will likely spread to the homes of each and every guest who has stayed in this hotel. If you have stayed in this hotel in the last 6 months, I HIGHLY recommend that you have your home examined by an expert to see if you brought any friends home with you. If you do not catch bed bugs immediately they will infest your home and cost you thousands of dollars to rid your home of them. Upon arriving home, I removed all of my clothing outside of my house, washed what I was wearing and everything in my suitcase immediately and threw my suitcase away. I have pictures of SEPARATE bed bugs found in our bed in this hotel. I counted at least 12 and that's not including the ones I saw scurrying away as I shone the light on them.

"Elevator down"
Linda B, 18 Septembre 2021

There was no notification that that the elevator was not working prior to my booking. I booked my hotel at a 3rd party on the Internet and therefore they would not change my room to the first floor. I booked the same day as I arrived and therefore they knew that their elevator was out and they should have notified people who were booked so that they could maybe make other arrangements. My room was on the 3rd floor, I'm over 65 just had knee surgery and had to go up 2 flights of steps twice to get my bags and my pillows up there. Although the receptionist offered to help me get stuff upstairs upstairs she didn't come down to the end of the hallway when she saw me come into the building to go up the steps. This would have taken her away from the desk for quite awhile and I could understand why she didn't come on down there.

"Keep Driving and Find Another Place to Stay"
719inf0, 12 Septembre 2021

This was not the place if you want a clean environment with attentive customer service based staffing. The interior is rundown with carpets showing wear down to bare wood. Pricing was high for lack of quality. Internet was extremely slow. Not a great experience and won't bother to try again

"Family time and friendly time with the things that are important to travelers to want. Plus for the kids, a pool w/slide"
michaeldolezal88, 20 Août 2021

The best western hotels have certainly come along way, especially this one. The rooms and attractions surrounding this hotel are very reasonable and highly decorative. The service was excellent and staff was very helpful. My friends and I have been staying at this hotel every time I come to KC. The speedway for nascar is seriously rite next door and the soccer field across the street. Service is very professional and YES, a balanced hot breakfast with REAL EGGS BACON SAUSAGE ETC. ETC. decorative lobby area and front of building has balconies on top floor. Winter time has a roaring fire place to get warm when we come in out of the cold. Plenty of tv's in lobby practically everywhere you look, for every sports season. Rooms are fully fitted with fridge microwave flatscreen and bathroom fully stocked with hygiene products. 24 hour round the clock coffee water and ice tea. It's a great sense of very well fancy hotel to fit the budget to spend more on attractions and nightlife. For me and my friends and family, it's a real score of 10 for what is offered! The best BW I've ever stayed at. Not even Las Vegas is this extravagant and peaceful. Thank YOU BWP!

"Nice location"
pruben6, 17 Août 2021

This property is in a great location ...accessible to a lot! Property did seem kind of run-down. Several things were not in working order...most importantly the elevator. Staff did not tell us this, or offer any apologies, or let us know that they were working in repairs.

"Not what it used to be"
schmitt1334, 16 Août 2021

I stayed here 3 years ago and the hotel was fantastic. This time not so much, first room had a broken table, pull out couch had dirty linens, and there were what appeared to be blood stains on the floor. Second room was a little after they moved us, but still - mattress was stained, comforter was stained, and when we woke up to leave noticed a musty smell and saw the AC had mold coming from it. Very disappointed as we had stayed here previously with no issues and loved it. They have not kept the hotel up unfortunately. People who worked there were all very nice and helpful, but in the end the stay was a nightmare.

"Best Best Western"
493ethana, 09 Août 2021

We always choose this hotel since its literally a stones throw away from Childrens Mercy Park. Its always clean and the staff friendly. Always willing to answer questions and help you out with the area.

"Family funeral stay"
Heppner4, 09 Août 2021

Blocked 15 rooms 4 months in advance for funeral. everyone called to put their own name on room- I got email confirmation- no one else did- they called numerous times but got no email. I called several days before arrival. They only had 4/8 rooms booked- mine was even missing. The booked rooms were all wrong on dates or room count. They had no rooms available- I demanded they find us rooms. They did. Meeting room had no air conditioning and I wasn't told that until moving things into room and by a worker no even at check in.Our toilet wasn't working properly. One room had broken tv, the elevators were all broken, broken/missing mirror in lobby bathroom, some ice machines didn't work. Topper was seeing my Visa card authorization paperwork sitting face up on check in counter 11 later. The staff was friendly but the stay wasn't as expected, especially during a sad time of burins our father.

"Needs repair"
098Traveler123, 08 Août 2021

I had to wipe down the desk, side tables, etc. before using because they were dirty. We never received cleaning services during our 4 day stay even after requesting it. Elevator was broken. Stairway and hallway carpet was dirty. Fitness center treadmills didn't work, no gym towels, A/C not working in fitness center. Breakfast milk was warm and soda machine didn't work. Bed was hard and noise could be heard from across the hall. Wasn't offered the welcome gift associated with my membership level. Location would be good if there to see a KC Speedway race or KC Monarchs baseball game.

"Worst Experience ever"
gloreime, 03 Août 2021

Elevator was broken and the 3rd floor on our end smelt like a sewer that seeped into our room. They tried spraying with air freshener, but did not help. My husband left clothes by accident in closet and we called 3 hours afterwards and "nothing" found according to them. Not worth the price paid and will never stay here again.

"Hotel needs attention!"
rhondad603, 03 Août 2021

We knew elevator did not work but decided to give them a chance anyway. They messed up our rooms eventhough we called three times prior to arriving. We were downgraded but still charged the same price. Air conditioning and microwaves were not working. It smelled like sewer! The breakfast would have been good if it was fresh. However, the sausage gravy was obviously just stored in the metal container it was heated up in as the first day it tasted good, the second day there were dried drippings all around the edge from the day before and they just put it back to be warmed up and it tasted sour and spoiled. By day three it tasted like metal and I gagged on it and threw it out again. It has the potential to be something great but it needs a lot of attention. When we arrived, since elevator did not work, we had to carry everything up three flights of stairs. Some guy was steam cleaning the tile in the direction we had to go, I am guessing to get the sewer backup smell out. My husband tried to get by him and the worker called him a " idiot". My husband confronted him and he said he called some guy that on his not believe him as he was not on phone when walked by him....even so a customer should not have to hear that language.

"dirty and understaffed"
mdavidson2021, 02 Août 2021

It was underwhelming for per night rate... upon arrival the front desk gave my wife a box of disinfectant wipes to clean our room that hadn't been cleaned yet. The hotel bar/lobby opened 1.5hrs late on an event night. The bartender had no clue what he was doing. The breakfast staff were overheard by many in the breakfast area swearing.

"The pool slide isn't everything"
sayersbe, 23 Juillet 2021

No Towels, pool or bedroom, dirty pool-smells. room shower spit all over made a mess very dangerous but did have handicap bars in tub. don't expect immediate help they only have one person handling everything

"Not Premier quality"
philaenglish, 22 Juillet 2021

There were so many things that fell short of minimal expectations for a Premier hotel. - Blood stains on sheets - Food and crumbs in furniture - Dirty carpet in room - Hot tub was cold - Pool ladder was broken - Fitness room was screaming hot to work out in even after reporting and asking for help - Elevator was not functional for entire stay We would not stay at this hotel ever again!

rochellec557, 13 Juillet 2021

We chose this hotel because of its great location and the water slide in the pool. Those were the only good things about it. Check in was easy and quick. The elevator is broken (looks like it has been for a while) but we had a first floor room, so it was fine. The hall stunk, the floor was uneven and dirty. We got to our room and it's dated, but okay. Got back to the room late the first night, the swing lock didn't work. It looked like someone had ripped it out of the wall and when they replaced it, it didn't even latch. Upon pulling the comforter back to get in bed, I notice blood on the comforter (not a stain, it clearly had not been washed). I took it off and slept without the first night. The next morning I opened the shower to find a centipede in the tub... I took my issues to the front desk the next morning. She gave me a new comforter, but didn't seem concerned at all by any of the issues. Both mornings, the breakfast was out of many things, again, nobody seemed to care and the pool never had clean towels. This place had many nice amenities, it's just being poorly maintained.

"Did not enjoy"
seanbugay, 13 Juillet 2021

Took four hours total to get a room cleaned. Could not shower or get cleaned up before I went to my event. Elevator was broken, then the receptionist told m to go up the stairwell at the wrong end of the hotel to get to my room

"Needs serious updating"
garrysmom, 11 Juillet 2021

The lobby is the nicest room in the building. The rooms are dingy and dark. Our room had a damp, musty smell and dark black spots on the wall. (mold?) Our shower curtain was moldy on the bottom and the clock radio (does anyone use those anymore?) was extremely dusty. I purchased bleach wipes to clean the room. The third floor had an unidentified bad odor. The pool slide was unstable and the pool cleanliness was questionable. The breakfast buffet was not adequately stocked for the amount .of guests staying there ( during a Thurs and Fri, the weekend was a little better) Our key cards had to rekeyed several time during our four night stay. We had several families and friends staying here at the same time for an event, and we all had issues with uncleaned rooms, no towels, a water leak through a window during a rain storm. (we have it on video) The water pressure in the shower was good with plenty of hot water. The beds were comfortable. The staff I encountered were nice, but appeared to need more help. The only other nice thing I could say about this place is the location is close to many restaurants and shopping. I will never stay here again.

"Room not clean, elevators not working, toilet ran all night"
Sandiio, 08 Juillet 2021

I booked this hotel on Priceline, and I don't know if they gave me the worst room in the hotel because of that or if my room is an example of all of the rooms here. I am not one to usually complain, but when I got here I was informed that my room was on the top floor and the elevators were not working. I am 68 years old, so hauling my luggage up all of those stairs was not easy. Once in the room, I discovered that there was no soap in the bathroom. After settling in, I noticed there were several stains on the carpet and there was lots of dust on the headboard. After being in the room for several hours, I noticed that the air-conditioner never shut off, event though it was set at 77 degrees, and the toilet ran continually. There were crumbs and other debries on the carpet around the bed. This is a great location, but I will never stay here again. On the plus side, I had a somewhat comfortable bed, and I felt safe.

"Staff too small to operate effectively"
dunn42021, 08 Juillet 2021

Room not ready for check-in when arriving 2 1/2 hours after check-in time. Dirty room upon arrival, had to ask for towels daily as maid service was spotty. Breakfast bar out of items and wasn't restocked daily. Hot tub was lukewarm at best. Maybe this hotel was great at some point, but it didn't seem like they had enough staff and those working to keep up didn't have the right training to do the "little things" that make a hotel great. Hopefully things will improve in the future, but we certainly won't stay at this location again.

Ambassador752350, 07 Juillet 2021

By far the worst hotel and staff I have ever experienced. Bad odors throughout, rude and unhelpful staff constantly complaining about being understaffed, broken elevator, sloppy stairwells, constantly ran out of food for breakfast and never replaced it. Not one person in this hotel should work in HOSPITALITY!!!!

AngieLolley, 01 Juillet 2021

We were in town for a baseball tournament and this hotel is as gross and rude at is comes. Here are some issues: 1) Room was dirty. Carpet was stained and felt grimy. The room was humid and had a odor. It was one of the most gross hotels I have ever stayed in. I did not want to take shoes off or sleep on sheets. 2) TV and 3 lights (2lamps and one overhead can light) did not work in the room. When reported the woman told me she was new and did not know if there was a switch for lamps or not. She did tell us to unplug the TV and see if that worked and it did but I do not think I should have to unplug a TV. 3) Breakfast: It says there is grab and go starting at 6am but when we tried to take muffins before a game. The staff was RUDE and informed us breakfasts starts at 7am.. 4)Overall staff seems very unhappy with their jobs, could not or would not problem solve and were unconcerned with our issues. They were short and rude to more guests than just us. Not one thing even met my expectations. We will never stay at a Best Western again because of the bad experience. Several other people in the hotel commented that they had the same experience.

"Clogged sink never corrected"
rjazz85, 12 Juin 2021

Clogged sink notified staff 2 pm ,4 pm and again 10 pm . Staff member came up with plunger abut 730 tried for two minutes with no success. Said she would be back after pouring drano down sink never came back up to try and unclog,sink is now full of black stuff with fould odor. Spoke with same staff member at 10 pm she stated that she never went back to check on clogged drain. Offered no solution, requested new room w no luck . Stayed here few years back place was top notch. Unfortunately that is no longer the case I.e. foul odor elevator, tile floors sticky from using the wrong cleaner,hair bathroom floor from previous occupant . Also hot bud light at the bar could not even finish. Have always been loyal to BW but will need to rethink after this stay.

"Rooms just ok. Rest was awful."
IAgina, 07 Juin 2021

Stayed at this hotel last weekend. It was gross. After staying, I'm shocked there were so many positive reviews. My room had a broken window. There was a circle cut out of it. (228) Breakfast was awful. No pancakes, just questionable eggs and dry sausage. No baked goods. The floor was so sticky in the breakfast area it was almost comical. We were there for a softball tournament and were informed that our group of parents couldn't drink our beer and wine in the lobby. I've stayed in all sorts of hotels over the years and we've always been able to drink and gather in the lobby. It's almost as though they are discouraging groups. The room wasn't ready at 4:00 despite checkin being at 3:00. The room itself was fine. It's all the other stuff that detracted from our collective experience. Never again.

"Blood on the sheets"
JCarl5, 19 Mai 2021

Checked in, opened the sheets and found what looked like dried blood on the sheets. Absolutely unbelievable considering they are bright white sheets, not exactly hard to miss. When I asked the front desk about it, I was told I couldn't change rooms because I booked via a 3rd party. "No problem," I said, "somebody can just come change the sheets." At the time of check-in there was no housekeeping staff on site, so I was told I could do it myself. "Absolutely not," I told the front desk lady. It took a little convincing, but she came up and changed them herself, and she was extremely apologetic, which I appreciate. It's sad because I've stayed in this hotel twice before and it's been fine, but this is just ridiculous.

"One night"
cwatley85, 29 Avril 2021

This lace was amazing the pool was fun and the room was cozy I would definitely go back to this hotel. The only thing that went wrong is my furnace stopped working but I think it was the cause of the thunderstorm other that that I would highly recommend people coming here.

"Good luck"
brianmoede, 25 Avril 2021

Had piss mattress, moved to different room, then dirty food mattress, then louding hammering noises till 5am that started at 11pm coming from the animal trailer in the parking lot. Went on for 6 hrs with no resolution untill 5am when they finally left

"very nice hotel"
Chrissy T, 21 Avril 2021

Very beautiful hotel, with very clean rooms for the low price offered. I really enjoyed the breakfast served and the pool was amazing. Very clean water and the slide was amazingly very fast for the size of it. Enjoyed my stay.

"Not impressed this go around"
IloveWDW2, 06 Avril 2021

In this day of zoom meeting and working from home it is vital that a hotel have reliable internet. Yes, I called the number to get assistance with the internet and yes he was able to help us by rebooting the router but it was maddening. We had stayed at this location two other times within the past 4 months and had NO issues with internet and then when I made the comment about the internet to the morning check out person she indicated it was because of the hotel being full (maybe that was true) and the wind (not going with the wind so much). It is windy in Kansas but I myself, have never had issues with the internet (anywhere) due to the wind. Bed was comfortable, shower pressure was great. We didn't take a "grab and go" breakfast bag. There are multiple hotels/motels in the area we will try another next time.

"This used to be a nice hotel"
Dennis W, 04 Avril 2021

No housekeeping entire time we were there and told 3 different answers when we asked - should have been done, have to ask and finally that they don't do housekeeping. Nowhere was that conveyed. Internet was terrible

"Poor service"
Sunshine36266045587, 29 Mars 2021

Not Happy! Had to wait 2 1/2 hours after check in for my room because it wasn't ready. Then my refrigerator in my room had someone elses leftover still in it and the room had ZERO towels in it! The front lobby was full of puddles and water from kids running back and forth to the pool!

"Dated bedding, but excellent staff!"
GregV751, 19 Mars 2021

Had a problem with stained bedding and a smell in the room, was moved to a better room quickly and effortlessly by the staff. First day the pool was closed, luckily we were there multiple days. The water slide is awesome! Breakfast was superb but had delays at times as the front desk clerk had to resupply the breakfast items. Would definitely go back again and suggest to friends and family!

"Nice on the outside, gross on the inside! "
bridge1985, 09 Mars 2021

Had 3 rooms and none were clean, one had a microwave covered in an oatmeal explosion, another had cockroaches/bugs and broken furniture and the last had garbage in the closets and floor outside is deceptive looks nice with a good location but inside beware!

"BW Premier KC Speedway Inn & Suites"
Richard U, 04 Mars 2021

This is a very nice facility with very pleasant and helpful staff. There are a number of restaurants nearby. Room was attractive, spacious, well appointed and clean. There were changes in a typical BW breakfast due to Covid-19 but overall, the food was good and the options were many. A nice place to stay and we will stay there agin if we are in the area.

"Superbowl Weekend 2021"
wcarroll48, 16 Février 2021

The stay was awesome. Breakfast is getting better, of course because of health issues, it's still self serve but things we could warm up which was nice. I enjoyed the peace and quiet of not hearing the maid service early in the morning. That's a plus.

"Great for families"
trvls_with_Matt, 04 Février 2021

Great location near activities and dinning. Right off a major highway. Indoor pool was awesome with slide and my kids loved it. Room needs a refresh. Couch had wires coming out of it, carpet was stained. Breakfast was different due to COVID but still great.

"Not worth the price"
Mandyjm21, 03 Février 2021

Hotel smelled like a portable potty inside and outside, coffee pot had facial hair clippings in it, sink clogged, had a bug on my ceiling. Booked that hotel for pool, failed to tell customers that they only give a 45 min slot for a 1 night stay. Claimed to be following covid regulations but could not find one drop of hand sanitizer in that hotel from the front desk to the 3rd floor. When talking to the clerk at the front desk, I was given an eye roll and I'm sorry this stay was not to your expectations.

"2 night stay during Covid"
iowafamily2021, 20 Janvier 2021

There were pros and cons of this last stay at a hotel during covid restrictions. Overall this hotel was a good one in a great location and will stay at this hotel again even though some of the cons in this review may seem "deal breakers" to others, but I will assume these were one off items unless they repeat again in another stay here. Pros - great pool with slide and hot tub. Had sign up sheets so capacity was capped at 10 in pool area at any time, which was nice to keep numbers down and easy to plan time at pool. - breakfast, all other hotels we have stayed at during covid only offer snack items for breakfast (granola bars or yogurt). This had take back to your room and heat up sausage sandwiches and other items so you can still have a hot breakfast along with the bars and yogurt. - room overall size and accommodations were nice (queen suite room) with 2 TVs 2 queen beds and sitting area with hide-a-bed. - Staff was very friendly and helpful, but seemed understaffed for cleaning crew. Cons - Cleaning crew, hotel was fully booked night before and cleaning staff short so room not ready at check in time. No big deal, but can be frustrating. Good location so places nearby to go to to kill time and come back later. - Room cleanliness, this could have been the deal breaker. After delayed check in, room was clearly not vacuumed, some surfaces sticky in places, dark urine and hair on toilet base. Found several items previous tenants had left behind including, large bag of food with half food still in it on shelf between beds, large ball of saran wrap plastic under foot of bed, 4" toy ball beside bed, hair scrunchy and other trash items. We did not report this until check out 2 days later just because was tired on first day and did not want to interrupt our time. - no linens for hide-a-bed. When bed was pulled out when getting ready to use it, there was no bed cover on mattress and not linens or extra pillows found in room. Night Desk staff helpful and quick in getting this for us. Did not at first see stain on mattress, but likely a drink accident and hopefully not the other kind of "accident". Overall - Would have expected a greatly level of cleaning during this time especially when the hotels specifically says they are cleaning to higher standards, but after talking to Manager at check out, they seem aware of cleaning staff issues and staff changes were already being made. I am certain at my next stay these issues will be resolved.

"wont stay here again"
shefner68, 04 Janvier 2021

When we walked into the room we immediately notice the room had not been vacuumed, Paper and lint on the floor. When we went to used the Toilet it would not flush, opened the lid and the chain had rusted and was broke..We notified the front desk of the issue as we went out for the evening, hoping the situation would he fixed...Once we got back to the room the toilet was still broken...So the rest of our stay we had to open the tank to pull the chain so we could flush the toilet. Upon check out we again addressed the issue, the desk clerk did not seem to worried about it, nor offered a discount.

"Christmas shopping "
JR224, 20 Décembre 2020

We really enjoyed our stay!! Room was clean. Staff was friendly. Nice rooms. Stocked well. Bed was comfortable . We would recommend. Great location. Has the Ledgends shopping close also Nebraska Furniture Mart and Race track . Most within walking distance.

"Poor experience"
chelseys2013, 03 Décembre 2020

The pool was the main reason we stayed at this location. We used the pool for 20 minutes and it was burning our eyes and causing severe coughing and red eyes in all 4 of us. I get the COVID safety measures but if it has to be that strong of chemicals in the pool please just close the pool and notify on the website. Then families can make a better decision as to stay there. I asked for any type of comp and the person at the front desk offered nothing. I would appreciate some type of gesture sense we used a holiday weekend and did not get the experience we desired. Other problems: Used bandage on table in pool, 5 minutes after a supposed "cleaning." Sink in bathroom did not drain. I had to adjusted flange of toilet to fill tank. Hole in the duvet with feathers coming out Front desk did little to nothing to correct.

"Great stay!"
Alinda B, 30 Novembre 2020

With short notice, we needed a place to stay. They were very accomodating and it is a nice place. I have had bad experiences in the past with hotels and this was a very pleasant surprise for myself and my family.

"Poor management! Dirty/broken"
C4091FYmonicah, 15 Novembre 2020

This is a nice place, high quality finishes but really lacks in cleaning department and customer service. Our room had food on the carpet when we first walked in. An old onion ring, french fry and a popcorn under the bed. The toilet wouldn't flush, husband had to fix it. Our sink wouldn't drain. I'm guessing the carpet had been vacuumed in a long time. No towels in pool area, bathroom in pool area was not clean! No food for breakfast and breakfast lady said take what you want. Well there was no food to take! :( It sucks when it's nice place with water slide for kids but lacks basic general maintenance. This is a common occurrence with us staying here the past several years. We will probably look for something else next time. Sucks.

"First bad experience at this hotel"
julielawrie, 26 Octobre 2020

We had no light bulbs, leaky sink faucet, had to throw our body into the door to get it open and to top it off when I turned on the shower there was no shower head, water flooded the floor and I got to clean that mess up and my husband didn't even get a shower

Safari665712, 16 Octobre 2020

we left shortly after arriving in room and had to book a room at neighbor hotel : lady at front desk was very kind but likely the maid service personal was not diligent with their job - floor was not vacuumed - used kleenex at the fold out couch - had water rings on tables - had not been wiped, had looked as if beds had been slept on etc - had booked with a 3rd party online and they will not refund room at all but this isn't the hotels fault

mharder2020, 29 Septembre 2020

I had a family member in the hospital. Motel was easy to get to and from the hospital Quiet other than people using the ice machine at 4:00am (next to my room) Had breakfast options even with Covid! Liked that tea, water and coffee were available at all times

"Very nice facility"
sgrassau, 24 Septembre 2020

This place is very clean and conveniently located next to the on ramp of the interstate. Lots of shopping and great food places around the area. I would suggest this if you are going to worlds of fun or just going to the speedway.

"Great hotel"
Becky D, 18 Septembre 2020

Very good experience here. Great service, convenient location, not far from the interstate. VERY comfortable bed and pillows. Clean room, very good amenities. Good security. Breakfast to-go was ok. Wish they could give members bottles of water!

"Great location, friendly staff; remodeling which makes the outside look not as nice as usual."
310jeaniem, 10 Juillet 2020

We have stayed at this hotel before and like it very much. The location is great, very near shopping, entertainment, good dining choices. The pandemic creates some less than ideal conditions, i.e. no breakfast except bagged. There is remodeling going on.

"Overnight stop on road trip"
michellebV6734VM, 30 Juin 2020

Really my review should be... Service: Above Average (4 stars) Room: Below Average, exceptional room, marble tile in entry and bathroom. Refrigerator barely chills. The first room I stayed in was 65 degrees upon arrival, had a strong sulphur/sewage smell. I sprayed it down with sanitizer and air freshener, went to dinner and came back - smelled like flowered poop. (Second Floor) Moved to first floor room temp set at 75 and humid... I had to wait for next shift to arrive and leave hall door open to stay in the room. discovered the shower leaking a drip from shower head and running out on floor. About 11:00 pm they got the AC running and I stayed in the room. Went to bed around 1:00am. It is 9am - and there are men in the hall speaking LOUD in Spanish taking up the carpet, banging on my wall and door. Yelling back and forth up and down the hall. We spent our BW points to rent this room in a premier hotel and have had anything but a premier experience. The carpet is filthy in both rooms (lots of stains and feels ugh). Furniture in second room was in disrepair. The console under the TV had a door broken off of it or removed, not replaced. Again the hotel staff was excellent and very accommodating, friendly and apologetic. But the facility leaves a lot to be desired. They clearly are cleaning the place up, but my question is how am I supposed to get a trolley to my door to put a week's worth of luggage back in the car? It is dangerous to have this kind of work done while people are staying in the rooms and trying to exit.

"Covid Broke Them"
cclayton44, 28 Juin 2020

My family has stayed at this hotel numerous times. Worst experience EVER. Tv broken, toilet not flushing &gum on bed spread. Was offered a new room. Pool was not available. Breakfast was suppose to be grab and go. They didnt have enough available for everyone staying at the hotel. Not worth the $160 we were required to pay.

"Looks can be deceiving!"
Goldtravel2020, 15 Juin 2020

First room was not very acceptable so switched us to another room. STill dirty but workable. Wifi did not work through out our stay and when we asked about it we were told they knew of the problem but can do nothing to fix it. 3rd floor smelled of sulfur or rotting water. Hallways looked like they hadn't been vacuumed in weeks.

kpohawpatchoko, 11 Juin 2020

During my stay, I noticed the bed linen was not changed in our room. Upon a closer look, I unfolded the linen and I noticed pieces of hair on the pillows and bed sheets. The Front Desk Clerk was surprised on my findings. Very low water pressure when taken a shower.

tdanbury5, 04 Juin 2020

The room was extremely dirty and the toilet did not stop running. The bed was unmade upon arrival and had stains on the comforter. We were given a new room that was not much better. We ended up cleaning it ourselves and buying our own pillows and blankets from a nearby target. I would never stay here again or recommend this hotel to any of my friends or family.

"Customer service saved this place for me"
jm6ftunder, 18 Mars 2020

I had made an online reservation through the Best Western website for this location and when I arrived to check in which was later in the evening, the clerk said they did not have any rooms. But she went above and beyond and went and cleaned a Room for us so we did not have to go to another property. In my opinion the place could use new carpet on a good cleaning and the rooms are a little dated but it was nice enough for what we needed.

"Really nice and a great price"
Hohoshesho, 13 Mars 2020

The staff was great. Very friendly and willing to help. We came in late and they were just as happy as if we would have come in at a normal time. The breakfast was great and the staff greeted everybody cheerfully.

"We weren't expecting much due to other reviews, but we thought it was great."
ashken5555, 12 Mars 2020

We thought our room was clean and the breakfast was magnificent. We loved that the breakfast was open till 10. The only reason I gave it 4 stars is due to check in and check out. They need to make sure they park someone at the desk full time. Both at check in and check out we were searching for someone to help us.

"Nice Place, No Sleep!"
Jrod20422, 09 Mars 2020

Overall, hotel is nice enough and staff was friendly. Rooms were clean and breakfast was well prepared and timely. But... the noise from running footsteps in the rooms above was extremely loud and went on all day and night until well after midnight. The staff was made aware multiple times and seemed concerned. They said they would handle it. Unfortunately they couldn't manage to find a way ro remedy the situation. 2 nights of that was enough for us. Probably wont be reurning to this particular location, which is unfortunate due to its great location.

"Weekly stay since June 2019"
carpenter53, 07 Mars 2020

I am a superintendent for a building project in Shawnee Mission and have stayed at the Best Western Premier KC Speedway each week since last June. My wife has stayed with me at times on weekends. We have found this hotel to be clean and the people to be friendly and extremely helpful. This is the place to stay if visiting the area!

"Looks good, but youll be surpsied!"
tedo2007, 07 Mars 2020

Room wasn't ready, switched into better room where couch was broken and toilet was running! Had to fix the toilet or listen to it, wasn't going to ask to be moved again as they already moved me from the room that wasn't clean! Went to sit on couch after putting everything away and about fell on the floor as the bottom of the couch was already busted out. Room 124 is a no go! Hotels around for same price and fellow works that stayed with them said it was great! Couldnt use the pool as it was "closed" and looked milky, and the workout room had water all over the floor!

"DIrty and Dated"
ahays2020, 02 Mars 2020

This property was not clean. The sheets had visible yellow spots. We had to request housekeeping services after 4:00pm because no one came to clean the room even though we had reported the issue TWICE to the front desk. Overall the property was dated and unkept.

"dirty and terrible internet service"
dal811, 02 Mars 2020

I have stayed at this hotel many times before with no issues. However, this time the hotel was dirty, had a foul odor in the 3rd level hallway and the internet did not work. The front desk said "it was because there are a lot of kids on their phones".

"Worst Bestwestern'Stay' Ever!"
Bryan R, 01 Mars 2020

Made reservations online and had a confirmation number. After literally waiting 30+ minutes (and calling the hotel three times while standing at the front desk) on someone to show up at the front desk, the bartender finally came over and told me that they had no rooms available. She said that they had to turn away the last eight folks that had reservations. The gentleman in line behind me had had a reservation for three weeks - He was also told that he did not have a room. I am a very long time Bestwestern customer. I've had poor experiences in the past but this was absolutely the worst! I will not stay at this hotel in the future!!

"Family/business staying in Kansas City Metropolitan Area"
U1S2A3, 27 Février 2020

The breakfast was beyond expectation and the General Manager, Maggie and the staff made you feel like you were their relatives staying. Great pool and waterslide and hopefully will be able to enjoy next month again. Room and bar really do live up to their premier level/daily rate.

"Do NOT recommend this place"
Abrock4, 26 Février 2020

I highly encourage you to consider staying somewhere else. The pool water was so cloudy I couldn't help find my sons swim toys at the bottom. No pool towels. Poor front desk service. Bar and restaurant closed. Smells of smoke/marijuana in the middle of the night that my credit card was later charged for, and I had even explained it in my survey. If you have already stayed here, Check your card statement. If you are thinking of staying here, find somewhere with better reviews!

"Great Hotel"
L8166BBmarcusl, 24 Février 2020

Beautiful hotel with friendly and helpful staff. My boys loved the pool and I loved the Bar. As added bonus you can't beat the breakfast bar in the morning. Also located close to everything here in the Legends shopping center.

"Great hotel with great employees"
maggiegS4169YM, 24 Février 2020

I loved my stay and this great hotel !!! All employees were very friendly and nice . The Breakfast was great , the room nice and the bar great . Thank you for hospitality and nice stay . I love it all !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

"Bedding not clean!!"
sstout2322, 23 Février 2020

Had a nice breakfast & great location but bedding was not clean. Fresh blood on my bedding!! When reported i was told to strip bedding myself & leave in hallway. I had to go get fresh bedding for myself & make bed myself. Very disappointed in the quality for the price i paid.

"Overall it's okay"
X5329UMallisons, 19 Février 2020

Nice room. Staff was kind and helpful. Room was nice. Apparently they have ongoing problems with the pool as it was closed when I checked in but open when I checked out. Other reviews mentioned that as well. Bar was unavailable on top of that. Pancake ‘maker' at breakfast was broken. Another concern was the screen on my window was sitting on the ground outside and my window was unlocked (I was on the first floor). It bothered me that if I hadn't checked it, I would have been asleep with the window unlocked. The water in the sink would only get lukewarm. None of those things are ‘deal killers' but do add up. They did have a nice snack/drink collection in lobby and you could choose Pepsi or Coke. A small amenity but something I really appreciate.

"Best Hotel"
zflaspohler97, 17 Février 2020

The staff was amazing, the rooms were clean and nice. The pool was absolutely amazing! I have never had such a great time! The bartender is so amazing she was there and amazing! I definitely will be returning in the future!

"Great deal"
CGaits, 13 Février 2020

I recently stayed here with with my family. Although they did have some renovations going on, the rooms were clean. The staff was courteous and made sure we had everything thing we needed. They even offered us the use of their dining room if we needed it. It is right across the street from arrowhead and Royals stadiums. It's right behind a Taco Bell and a Burger King. Also it's not to far from several other restaurants. The fitness center was clean, and had just what I needed for a quick vacation workout. The pool area was also clean, and it had a pool lift for the disabled. The Hotel also provides a buffet style breakfast : eggs, potatoes, sausage, biscuits and gravy, muffins, bagels, and fresh fruit, along with coffee, water,& OJ. They did have an on-site bar and grill, but I did not have use for it. The hotel also gave us a group rate discount, which was AWSOME! They did state during events the rooms prices go up.

"Great place to stay when in the KC area!"
briandenike, 28 Janvier 2020

Conveniently located and very clean. Check-in was a breeze and the room was great. Excellent breakfast and bar. I will definitely be staying here whenever I travel to Kansas City, Kansas. I can't think of one negative thing to say about this hotel. I would like to thank Kat, who was very helpful when we had to leave at 4:30 am to catch our flight! If all employees were like her, Best Western would benefit immensely.

"Great place for everyone!"
tifflacy83, 27 Janvier 2020

They offer Breakfast, clean and modern rooms, the pool has a 2 story water slide, a lounge/bar with limited hours, there is a workout room next to the pool, suites and the staff goes above and beyond to make your stay great!

"Bathroom Cleanliness lacking"
jcfletcher75, 20 Janvier 2020

Tooth paste smeared on the wall about eye level and another spot higher up. Soap dish was dirty, the shower light didn't work and water not very hot. Filtered water tap didn't work until I reached under sink and found that the shut off valve was off. Once I turned it on, water smelled like sewer water. Loose floor tiles in entry way of the room. Hallway carpets had huge buckles. They also should consider an adult only hour at the end of the night for the hot tub since it is connected to the pool and slide. This would have been nice to relax in after a long day especially since you really couldn't take a HOT bath because of the lower temperature setting of their hot water.

"Not the best"
bmcalig, 07 Janvier 2020

This hotel was okay. However the staff definitely need to be a little more friendly. Not a single smile from any staff member. Was there two nights. When I first arrived I noticed that some liquid had spilled at the the front floor of the elevator and had dried up. Over 24 hours later no one had washed this floor; not good. Fourty eight hours later still not washed. Bad. The exercise room was terrible. No sanitizer bottles for equipment, no towels, clock on wall not working, drinking water station not working. Better options out there

"Pleasant stay close to home"
annielross, 07 Janvier 2020

We booked this hotel because of the pool. It ended up being smaller than we thought, but it did have a wonderful water slide. There was one evening when the slide was not working, which was disappointing to my kids. However, staff were exceptionally friendly and attended to everything that I requested. Our room was neat and clean although the bathroom sink drained so slowly that it filled with water when used. I did not report this to the staff. Breakfast was above-average and had many options available and was replenished continuously. There was always coffee and tea available.

"poor sevice overall"
ldys0n, 11 Décembre 2019

did not supply towels and wash cloths, kleenex or toilet paper, filtered water did not work. skipped maid servie one day. promised a credit for locking me out of the hotel early , said their clock need set correctly!! this was 5 weeks after the time change. Lighting was all on one side of the room. the closet was dark and once you stood in the door you couldn't see what you needed.

"Check the bedding"
JEFF T, 09 Décembre 2019

Check the blankets. Had issue, went to desk asked for bed to be changed. When saw the second one was even more disgusted with that one. Went to front desk & was given a new blanket & sent on my way...

Chelsey S, 05 Décembre 2019

We were extremely disappointed by this property. We have stayed previously and the change in quality is poor to say the least. Our room has food crumbs all over, children's toys under the desk, and the "fresh cold water" didn't work. Tj the front desk overnight was super rude and unhelpful.

"This Best Western Never again"
Stanley C, 04 Décembre 2019

On Monday, 12-2-20, at approximately 4:28 PM EST, a cellular phone call was made to the Best Western Primier KC Speedway Inn and Suites in Kansas City Kansas. The person answering the call said, “Best Western.” A request to make a reservation was given and he said, “Hold.” After 4 minutes the phone call was disconnected. At approximately 4:34 PM a second attempt was made with the same request. The person said to “Hold on,” and a few seconds later a person came on the phone and essentially said thank you for calling the reservation center. He was very helpful and assisted with making and confirming a reservation, as well as, updating the rewards account. At approximately 9:20 PM, my wife and I arrived at the facility. When I approached the front desk the receptionist registered us and gave direction to the elevator. We retrieved our luggage and went to the assigned room. I noticed the carpet in the hallway looked very dirty and appeared to need re-stretched. When we entered the room, we were sorely disappointed. • The carpet had not been vacuumed • The sheets appeared to be dirty, stained with bodily fluid, and wrinkled • There was a hair on the sheet at the head of the bed • There was a sock behind the chair • The room was dusty • There were stains in the toilet as if it hadn't been cleaned for a long time • There was some kind of off-white substance on the soap dish in the shower • The bathroom floor was dirty • Bathroom mirror was streaked and had what appeared to be toothpaste splatters. • The interior of the refrigerator appeared to have mold I was absolutely too tired to hassle with getting another room, the receptionist was less than enthusiastic and seemed to be annoyed during the check in. I went to our vehicle and retrieved two blankets and pillows. We slept in our clothing on top of the blankets. The bed was comfortable. In the morning we thought we might miss the breakfast because the clock said it was nearly 9:00. Since we were already dressed, we combed, brushed and rushed to the dining area. We discovered we had plenty of time, the clock was set two hours ahead. We entered the food service area and to my surprise, it was also dirty. The food containers were filthy. The floor looked like it had been mopped with dirty water. My wife saw the housekeeping supervisor and requested some clean towels and invited her to the room. All the above mentioned was shown to her. The supervisor was very pleasant and apologetic and compassionate. She cleaned the bathroom and offered to vacuum. Vacuuming was senseless at the point. We have not taken Best Western off our list of acceptable hotels, just this particular location. They did give about a $10.00 discount; I figure to the senior rate. Since I'm a senior that should have been offered initially. Free would be too much to pay.

"good and fun"
Espinoza45, 21 Novembre 2019

Me and my family stayed at Best Western and we were welcome with warmth and politeness. Marcus at front desk have high customer service skills. He made everything sounds perfect and easy. The lady at the breakfast that look spanish is a sweetheart and the breakfast was delicious. We will definitely be coming back next year.

"Bed Bugs!!!!!"
Q4072CCbrianw, 17 Novembre 2019

We showed up at the hotel and it was beautiful. We checked into our room. We get into bed and start to fall asleep. I am just falling asleep when I feel something sting and itch. I notice I'm getting bit by something. It wakes me up and there's two bedbugs in the bed with me biting me. When I call the front desk they offered to put me in a room a couple doors down on the same floor, same hall, same side. I highly recommend you check your rooms well if you dare to risk staying here.

"A very disappointing experience"
Huskerdmd, 11 Novembre 2019

My sister and I have been meeting at this hotel for several years in a row in early November for shopping at Legend's mall. It is a halfway point from where we live. We always reserve the double queen suite so we have a sitting area to visit and catch up. First of all when we checked in they did not give us the room that I booked two months prior online. We were given a double queen room with a balcony. (Who requests a balcony in November?). I was told a housekeeper had switched the room that day and they had no more suites to give us. The parking lot was not full and we arrived right at check in on a a Friday. The girl at the desk said she would give us a $20 discount on the room but we did not want that, we just wanted the room I booked or an equivalent. The hot tub and pool were out of order for the whole weekend which we usually enjoy while we are there. The room was at the end of the hall on the 3rd floor and the WiFi would not reach that far even though we tried many times to link to it. We called the desk and they said we were doing it wrong. Not true! I know how to log into WiFi. Our room had frayed carpet edges and the tacks were exposed to which we both stepped on. There was supposedly a filtered water faucet in the bathroom but it did not work. The amenities they offer online were a sham! We will not be staying there next year. It is run down and you cannot trust the front desk staff. They are not honest. Very sad after being a loyal customer for several years.

"Home away from Home"
Duncan619, 07 Novembre 2019

Great bed and stayed on it for five nights , gave four stars for sleep due to only having one type of pillow, but made it work by using two. The breakfast was beyond expectation and the staff made you feel like you were their relatives staying. Great pool and waterslide and hopefully will be able to enjoy the next time. Really do live up to their premier level.

"I enjoyed my stay very much"
SUSAN L, 23 Octobre 2019

I was there for the race and never been treated with so much care and attention like the staff in the hotel treated me. The price was not so great but at the end, everything was worth it. Stay here and you won't have any regrets

"What a great place to stay!"
Navigate543887, 22 Octobre 2019

We were very pleased from check in to check out. Everyone worked hard at making all of the people we came in contact with while we were there feel very welcome and appreciated. If we make another trip to the track, we will definitely try to stay there!

"Go else where"
Dreamer193926, 22 Octobre 2019

no hot water, tv in room didnt work, phone in room didnt work, electrical connections under tv exposed..terrible experience at this hotel....paid premium price, and got bottom feeder experience. please, please. look else where.....we were not the only guest complaing at check.out.

"Great place to stay"
bmcmorris, 21 Octobre 2019

I stay here every time in KC, the rooms are great.The breakfast is always good. It has access to food, gas, stores and the area is safe. It by the race track, a soccer stadium, target and its right off the interstate.

"It would have been done, if everything was working like normal."
Vacationer330689, 14 Octobre 2019

We stayed here mostly for the pool, it had a gas leak and they couldn't do anything about it till the next day, which was when we left. The tv didn't work and we stayed in a nice room, and all they did was move us to a cheaper room. Breakfast was really awesome, had a soda machine, rooms would have been really awesome with above bed tv speakers. Nice bathrooms.

"Quick stop for weekend tournament"
rkwelchert, 06 Octobre 2019

When I arrived, I noticed a weird Misty smell at first in the room but faded within seconds. The room was nice and large, clean and comfy. Wifi worked well. When we went to go watch a football game at the lounge, the bartender had called in, so was unable to purchase any drinks. Luckily, we had our own and the lady who worked both nights accommodated us with a bucket to put beer in. Overall, slept well and had a nice stay. Oh yeah, pool was fun for the kids. They had a water slide and a little tv area just for the kiddos.

"Nice, quiet and clean"
Verysatisfied_man, 06 Octobre 2019

This hotel has a wonderful location, near by the best outlets, and incredible restaurants. The manager was very nice, funny and took a good care of us. I don't know the name of the guy who check us in, but he was professional and made sure we had everything we need. It was a great experience and we for sure will be coming back in a couple of months.

"Pretty good hotel"
tshelley2019, 27 Septembre 2019

Nice, clean hotel. The rooms are very nice, there were no issues with things being clean. However, the staff was not exceptional. I called a few days before our reservation to check to see if there was a refrigerator in our room that I could use to store breastmilk. Before I actually got to ask the question, the girl that I spoke to on the phone cut me off three times trying to answer questions she THOUGHT I was going to ask. In addition, she was VERY short with me. The hot water in our shower did not work well, and the sink didn't drain well either. We also had to ask the front desk for a new remote (we couldn't find one in our room), and had to have someone come fix the TV because we could not get it to display the channels.

"Wonderful Hotel"
Tiredmanbbq, 18 Septembre 2019

I was at this hotel for the barbecue weekend and everything was marvelous. The front desk person, Michael,was super nice finding us a room to accommodate us when needed since all the hotels in the area were sold out. He was really professional and we had a wonderful night of restful sleep. I will definitely be coming back to this hotel next year

Staybestwesternkcnow, 15 Septembre 2019

I stayed at this hotel for 3 nights and was treated with so much respect, that I've ever seen in other hotels. I was called by my name, the manager that looks a latino lady super cordial and happy, makes me feel more than welcome! Safe location, wonderful shopping area and restaurants. I will be coming back every time that I need to be in Kansas City.

"Great hotel"
scott_axtell, 31 Août 2019

The staff is super friendly every time we stay here. The property is very well maintained. The rooms are very clean. My children love the slide at the pool. It is very close to lots of restaurants and shopping.

"Best kept secret in KC"
Timothy M, 27 Août 2019

The front desk helped us before we were even on the property. Stuck in storms they held a room without need for a reservation. Zoe was very helpful at check in and the room was great. We didnt even know this property existed and have stayed in KC a number of times.

"Good amenities and location, check in issues"
tmak4774, 19 Août 2019

Stayed here for a Soccer Tournament, has good family amenities and locations for watching SKC games is the best. Didn't receive the room booked and had non working items at Check in. Non working items were fixed promptly but room reservation wasn't resolved.

"Very nice"
RoadGuys2, 13 Août 2019

Probably the nicest hotel I've stayed in for quite some time sporting almost every comfort and amenity. Our room was over the top clean, spacious, and comfortable with RO water and entertainment portal (which I don't even know how to use). Nice pool and exercise area as well as a pub off the lobby - with reasonable drink prices. We saved $100 - $150 on our room on a Sporting KC game night thru a group rate. Otherwise there was no way I could justify the cost of staying here one night.

"Great stay"
fvokoun, 06 Août 2019

Comfortable,; over and above expectations. Staff attentive. We used a meeting room which allowed us to spend quality time with family. Beautiful atmosphere. Full breakfast which was fresh with variety of a buffet.

"Wedding trip"
Cindy B, 04 Août 2019

Did not live up to reviews. Was not centrally located. Hotel bar was not open. No wash cloths in room. Carpet in room was stained and needed vacuuming. Refrigerator was frosted over. Wifi not available, so credit card charge was questionable.

"Great breakfast!"
thetravelingteam2019, 29 Juillet 2019

Have stayed here two times in the past year. Very helpful and friendly staff. The breakfast was delicious. They serve real eggs and top quality sausage, not the powdered eggs that so many other hotels are serving.

"A Step Above"
housechessher, 29 Juillet 2019

This specific location is near my shopping destination of Legends Mall, Childrens Mercy Park and my local family.. If you are going to attend ANYTHING at Childrens Mercy Park, Stay HERE. It is a 60 second walk across the street both to and from. The facility is modern and very clean.

"Soccer game"
Karen H, 24 Juillet 2019

We stayed here for a soccer game and this is the BEST place to stay. We had so much fun with the staff. Especially Sherry and Dawn. Sherry does the bar in the evening and breakfast in the morning and what a breakfast it was!!! Dawn checked us in and we immediately had a good feeling. The rooms were excellent. Super clean and big. When we come back this will be the first place we try to get a room at!!!! Highly recommend!!!!

"Annual gathering with friends "
mrsjmichel, 22 Juillet 2019

2nd year in a row. Beautiful place, great location, clean rooms, wonderful and friendly staff. The staff is the best!!! We never asked for extra towels or anything, they always provided. The beds were comfortable. The bartender lady was super sweet and was helpful. We've never had a bad experience and it's in a great location. It's close to shopping, casino, and restaurants. Free breakfast is good, and we felt safe, A huge thank you to the young lady working the front desk, who had Tums for my husband late at night. If I had any complaints it would be the air conditioning in the elevator. It was a very hot weekend, I'm not sure if that had anything to do with it, but it was warm in the elevator the entire trip during our stay. Again minor issue and it's not as if you spend a ton of time in the elevator. FYI we did see some vehicles getting towed (from the hotel parking lot) during the soccer game held at the Sporting KC. Assuming if you're not staying at the hotel, probably not the best idea to park there. We will be back same time, same place, next year.

"Must stay hotel !"
Jet03835196056, 20 Juillet 2019

This hotel is a must addition to your Kansas city trip ! Friendly staff and an overall great lodging experience! Clean comfortable rooms and a relaxing hot tub and pool relaxez u after a long days drive Breakfast is really good too !!

"Great for families"
Jedediah M, 18 Juillet 2019

We had a great time at the pool with a fantastic slide! We were able to enjoy the lounge and it was a very family friendly atmosphere! The rooms were clean and well appointed, and the breakfast was good as always. Will definitely be back.

"Birthday, Anniversary Celebration"
gloreime, 09 Juillet 2019

Had a great time with grand kids and kids for a birthday and 25th anniversary celebration in the pool area and bedroom. Was close to our favorite restaurant where we celebrated also. Have stayed here before and have not been disappointed. Will stay again.

"My Stay"
Wander25849647751, 04 Juillet 2019

I was promptly greeted as I walked through the doors and the check in lady was busy checking in other guests but she efficiently checked everyone in and I had my room key. The bar lady was inquisitive just enough to sustain light conversation but not pushy, and my drinks were made excellent. My room was great. I love the large bathroom and walk in shower. The bed was comfortable and I was able to get much needed rest.

"Found a great Best Western."
plnaffziger, 29 Juin 2019

The KC Premier Speedway Inn Best Western one of the best. Great decor, friendly staff, great hot breakfast, clean rooms. Missed Interstate notification of this Best Western, but because I am a Rewards Member got GPS to get us there the long way. It was worth it!

"Worst Hotel Ever"
SpecialNeedsFamilyTr, 27 Juin 2019

We checked in on 6/21/19 for two nights in two different rooms. Upon walking in the lobby was extremely loud with the bar area overflowing. I waited to check in as the front desk attendant explain to a guest they did not have any clean towels. After getting to our rooms we pulled the sheets back and there was popped popcorn and orange stains on the sheets. Pulled them back again and clumps of hair were on the mattress pad. Popcorn kernels were on the floor, knotted balls of hair on the tile floor and strands of hair on the towels in the bathroom. That was in one room. The second room had hair on the mattress pad and the couch cushions were stained so bad I was afraid to have my kids sit on them. We called the front desk and after 20 minutes she finally arrived. She stated she was the only one working on a Friday night when they were completely booked and didn't know how to clean the floors and she couldn't do anything but change the sheets and give us new towels. The mattress pad isn't able to be removed and they just put sheets over whatever is on the pad. I asked for a manager and she said she tried calling him 5 times and he did not return his call. When I asked for new rooms she said they were booked and then the bar employee called and told her two people were waiting to check in so she left us standing there to attend to them. Needless to say we left the hotel and found a new one on a Friday night for our family of 5.

"Dirty sheets"
Resort20622401319, 14 Juin 2019

Nice hotel but after checking in for the night found the sheets dirty on both beds in our room. Let front desk know she brought new sheets for me to change on the bed myself. Had to make 2 trips to front desk for correct items to remake bed.

"Pleasant stay."
jillkaryn, 12 Juin 2019

Our stay here was a positive experience. The front desk staff was pleasant and efficient on check-in. The lobby was inviting. Our room was spacious and comfortable. Room appeared clean, however when we spilled something on the floor and wiped it up we discovered that the floor probably had not been mopped in quite some time. Our room was quiet and beds were comfortable. Breakfast was good with sufficient choices. Just one negative....when we were packing our car for departure, desk clerks were smoking just outside the front entrance. Suggest a smoking area in the back of the building?

"Great location"
Compass13773081326, 11 Juin 2019

The kids loved it here, the pool was awesome and clean. The room was large and the beds were comfy. They offered daily room cleaning when we wanted it. Lots of room for our things. The staff was very nice. Breakfast was great, a lot of choices, something for everyone. We will definitely be back.

"Love the Speedway Best Western Elite!"
310jeaniem, 09 Juin 2019

This was our second stay and we loved it both times! Very pleasant and helpful staff; rooms are spacious, very clean and nice. The location is perfect, close to Legends Outlet Mall, Hollywood Casino, great shopping and great places to eat. We will definitely stay there again!

"Great place to stay"
Travel08121516087, 04 Juin 2019

The check in was fast and the clerk very helpful. The rooms were clean and the location was secure and well lit. We were visiting the World War 1 museum, and it was easily accessible. There are multiple places to eat nearby.

"Great Hotel! Great Location!"
Worldtravelmedic, 01 Juin 2019

I stayed at this hotel during a long term business trip to Kansas City from late December 2018 through mid March. The hotel is located west of Kansas City near the KC Speedway. My job was in downtown KC. The morning and evening rush hour is the “lightest” in the direction of this hotel which made my morning and evening commutes a breeze. There's easy access to interstate 70. Even after a winter snowstorm the roads were cleared quickly. The hotel is a very nice place! The staff is kind and courteous and went out of their way to accommodate the needs of my crazy work schedule. The hotel is clean with a nice business center, swimming pool and gym facilities. The “free” full hot breakfast is delicious and rivals that of the expensive hotels. The hot coffee in the lobby is replenished all day long. The rooms are clean and comfortable. The hotel is also located near the Legends Mall and a myriad of retail outlets. Everything you need is in the area without the heavy KC traffic. I will definitely stay at this hotel again if I'm in Kansas City for business or personal travel! Thanks Best Western Premiere KC! P.Richardville

"Kansas City's best!"
Journey53355436021, 27 Mai 2019

I've stay here a lot of work, and it is a great value. We've stayed at a lot of different hotels for work, and this is hands down the best. Business or pleasure, this is the best place in KC, KS. The rooms are always clean and the staff are always very helpful.

"Excellent service, great value!"
Camper57661081330, 13 Mai 2019

Friendly, clean and convenient. A great value for all of the amenities! It was also a great location. Walking distance from Kansas Speedway and the Legends shopping center. We've already reserved our stay for the next race!

"Staying on KC"
Jet747993, 13 Mai 2019

We were looking for a place to stay at the last minute while driving from Des Moines. Wanted to be in this area & found a gem. The staff was great & accommodations were awesome. Would stay there in a heartbeat again.

"Don't overlook Best Western"
Navigator03983233399, 07 Mai 2019

A clean, comfortable property in an excellent location. The management and staff are always friendly and professional. Nice workout room and a bar open at night if that's your pleasure. I've stayed here 5 nights in the past 5 months and the staff has set themselves apart from the normal expectations. Management is top notch.

"Bowling girls trip 2019"
Voyager14191088239, 05 Mai 2019

Very impressed with this hotel and location. The staff were all very friendly and helpful. Staff was very knowledgeable about sights to see while we stay in the area for a couple more days. Will definitely be back.

"Great stay"
erenaq, 30 Avril 2019

We had a king size bed room and it was great. There was tons of room and the bed was cozy. At check in there was coffee, water, tea, and iced tea available! I loved that there was iced tea. It was loud at night, so I would recommend requesting an upper floor if you are a light sleeper. The only things wrong were the lights above the bed kept turning off and then on (didn't report it since we were only staying one night), and there was a stain on the bedspread. I just didn't use the bed spread. Otherwise a great hotel and would definitely stay again.

"Family fun"
dmiles113, 29 Avril 2019

This hotel is conveniently located to great shopping, many restaurants, movies and sports facilities. Sporting Kansas City's children's mercy park is across the street and Tbones baseball field is within walking distance.

"Not bad"
38sheilaa, 29 Avril 2019

This hotel was very nice. Great location! Right next to Soccer arena. There was a game there but traffic was controlled very well and hardly knew it. You can see the speedway from the hotel and great shopping area. Clean rooms, very nice people running the place. We were in room 321 and it needs a new hide a bed couch. But the beds were comfortable and it was clean. Would recommend this although the pool area was small.

"Weekend Family Gathering"
wcarroll48, 12 Avril 2019

I came to KCK for my grand daughters 4th birthday party. Needed a room to stay in. Selected this hotel and it is BEAUTIFUL!!! The lobby is just awesome! Bar area is awesome! I did not use the bar or the breakfast, but I am sure it was amazing because this is just a wonderful inn. I will for sure stay here again and tell all my friends about this lovely place. Right across the street from the soccer stadium. Kansas Speedway just up the street. Best place to stay!!

"Weekend getaway"
Patricia S, 01 Avril 2019

Nice hotel. Good breakfast. High noise level from parking lot, ice machines, and footsteps in room above. Would suggest you make sure there is no Soccer games taking place at arena next to this Hotel.

"Stay-cation Birthday"
KCPanda1, 24 Mars 2019

The room was nice but the fact the hide-a-bed cover was dirty and contained crumbs was gross. The bartender had a melt down and quit. The kitchen staff was more focused on going out smoking than keeping the breakfast bar stocked.

"March 2019"
Nathan A, 21 Mars 2019

Great place to stay for a few nights. Clean hotel, friendly staff. Cool decorations in the room that reflect the location being next to KC Speedway, which were NASCAR decorations on the walls and a NASCAR image on the walk in shower wall.

"Kids loved it"
zibbit01, 21 Mars 2019

We stayed here while on a quick little fun trip with the kids. I'll admit, I only booked the room here due to the pool slide (which the kids loved!), but it was a nice place to stay as well. Friendly staff, comfy room, good breakfast. Would choose to stay here again if we were in the area.

"Best Western Premier Speedway worst stay ever!!"
MrsmomB, 17 Mars 2019

Worst stay at a hotel ever!! Staff was rude and not helpful. Put us in wrong room, dirty hallways and shower curtain. Pool was not heated like ice!! Had to wait an hour for towels at pool!!! Asked for an extra blanket and was told they had none. Took grandkids to pool at 8:30 am and was told to get out that it didn't open till 10! When we went back other people were in there and said they had been in since 9 and no one told them to get out. Terrible terrible place!!

"Scary and gross"
joeT4083GP, 25 Février 2019

So check-in was fine and the lobby and pool area were really nice, once we got to the room, a double queen suite, all seemed well until I decided to use the pullout couch for my 8 year old. We found a pair of pink, very skimpy women's underwear, gross to say the least. Who know when the last time the sheets were changed on that pull-out? I told the front desk lady and she said, "soo what do you want me to do come throw it away"? I kind of laughed it off and told her I already had. On Saturday all seemed to be well until one of our other friends staying in the hotel had a man walk into their room at 9:00 pm using a key that was granted to him buy the front desk, he made it past the first bed in the room "looking for his wife." Luckily the tenants of the room requested the safety latch installed upon arrival, because it wasn't there. This same man attempt to gain entry to the room at 1:30 am and 2:00 am with the SAME key, but the latch stopped him. Talking to another person at breakfast that morning he said a man was arrest for stalking his wife at 6:00 am! That means this man was allowed to roam the halls while we were all asleep for at least 9 hours. I didn't know about the room entry piece until we had checked out and started home. I called the hotel from the road and asked for a manager, I was told he was "in the bathroom" and would call me back. I left my number. No return call. I called back 2 hours later and was told that he tried to call, not true no missed call and no message was left, and that he would call me "in the morning." It is now 12:25 pm and have yet to receive a call. The people at the front desk give keys to anyone that requests one and the maid staff can't even bother to check and see if any underwear on left in the room. DON'T STAY HERE!

"Weekend off"
Mllink, 25 Février 2019

There are many pros and cons to this Hotel but at the end of the day yes we would return. Pros-nice clean pool with a hot tub and side(bonus), nice hot breakfast(sausages, bacon, eggs, pancakes, fruit, breads, ect) hot coffee 24hrs, close to restaurants and shopping, updated rooms, check in at 3. Cons- pool doesn't open till 10am, pool area is too small for the big slide and after 3-4 families it's at a max, hotel hallways and lobby was cold.

"Must stay hotel !"
Jet03835196056, 13 Février 2019

Everything about this facility is top notch from the moment you walk in your treated like family. Amenities and well as the food and room is outstanding ! Would definitely recommend this hotel if your in the Kansas City area !

"Amazing value for weary travelers."
Militarymotors, 06 Février 2019

Great price, great service, and a warm welcome on a below zero night. Zoe got us 2 double queen rooms next to each other and next to an exit where we parked a truck and trailer. Bartender knew her stuff and Was very personable. Overall a great experience from a high end hotel at very reasonable prices.

"Smiling faces and clean rooms "
mweber178, 06 Février 2019

Came here for business for 4 nights and was very happy with our experience. Good information given when requested and front desk was professional but had a sense of humor. Clean rooms and breakfast was also good. If we return to the area we will absolutely stay here again.

"The place to stay"
Flyer799345, 04 Février 2019

Nicely updated rooms, and lobby. great friendly service, and a very good breakfast. This is a tough place to beat. Loved the upscale looking rooms, and also great internet service. I highly recommend a stay here.

"Winter storm accommodations"
Stay02194061733, 31 Janvier 2019

We ducked into the hotel for an overnight stay due to snowy weather conditions. Beautiful hotel with kind staff. All of the amenities were available including a hearty breakfast, pool, bar on site! There was even a workout room!

"Best all around"
tifflacy83, 27 Janvier 2019

Our stay was a birthday party for my 9 year old and her friends. They even upgraded us! The pool has a 2 story water slide, there's a good selection of hot and cold breakfast and the customer service was top notch! It's def a great place for the money! And if you want to shop Legends Outlet mall is just across the street!

"Diamond in the rough"
fleaglewilliams, 22 Janvier 2019

This hotel was AMAZING. HUGE value for what we paid. I had no idea what to expect, but any preconceived notions were surpassed. From the sitting area in the lobby, to the little alcove for kids to watch tv, the free breakfast (the pancake maker is awesome!), everything was well maintained and inviting. LOVED our room. The amenities in the room were nothing short of amazing. The frosted glass on the shower was a cute nod to the Speedway. We absolutely plan on staying here in the future!

"Very nice hotel!"
Marenda O, 13 Janvier 2019

I would definitely recommend this hotel! We were in town during a winter storm & even though they were busy & at capacity, the service did not ot suffer. Great location close to Kansas Speedway, Spirting KC soccer field & Legends outlet mall. A great place to stay!

"Family Trip 2019"
Dennis M, 10 Janvier 2019

Very clean and neat Best Western. We found this hotel on line while traveling and booked it sight on seen. I walked into the lobby and all I could smell was clean. The front staff lady was so friendly and helpful it was amazing.

"Nice stay"
Diane L, 29 Décembre 2018

We stayed at the hotel for one night. The location was great with a lot of restaurants and stores around. The staff was friendly and the breakfast good. Some slight cleaning issues in the room, but the bed were comfortable and the room nicely appointed.

"Terrible experience unable to sleep"
Companion18054543459, 25 Décembre 2018

Update the rooms and get rid of the annoying banging sounds coming from the bathroom ceiling, I was really disappointed as neither of us could sleep. Also the breakfast was supposed to be good but things were always out of stock even though the staff had plenty of time to replenish they didnt do it in a rush, they were out of gravy, coffee, orange juice,pancakes and it took them 30 minutes to replenish all. Ridiculous!

"High on my list"
Navigator03983233399, 18 Décembre 2018

I stay in hotels over 150 nights per year and this property ranks very high on the list of best places I've stayed in 2018. The staff was very friendly and competent; the manager was as well. The speedway/Legends area has a number of hotel choices and I would put this Best Western at the top of the list of choices.

"nice stay"
Michelle E, 11 Décembre 2018

Stayed here while we were in town for a soccer match (Go Timbers!) The location was perfect as it is right across the street from the stadium. There are also restaurants and shops in easy walking distance. The room was very comfortable and clean. I would absolutely stay here again.

Tourist29956643663, 30 Novembre 2018

The rooms are nice as well as the staff, and the breakfast is good. We've stayed here on previous trips to KC, and we like staying here because it's on our way out of town. Had to leave in a hurry the next morning because of a winter storm moving into the area. The staff was very helpful with our early checkout. Would recommend this hotel if you're on the west side of KC near the race track.

"A little rundown & dirty"
Teresa J, 18 Novembre 2018

Our first time here. It was close to Legends Outlets & lots of restaurants. The room was ok but my socks got dirty just walking around the room when we unpacked. Shower head was ridiculous. Could barely get my hair rinsed out. The guest phone in the room did not work to call the front desk and there was no ice available on the 2nd & 3rd floors. Had to go downstairs to get. The restaurant & bar were closed at 6 pm also. The restaurant is situated beside the main entrance so while eating breakfast, the cold air rushing in was really uncomfortable, & made our food & coffee get cold. It stayed open almost constantly while people were waiting for their bags & rides there. Won't stay here again. Not worth the rates they charge for all the inconveniences we had.

"Comfortable Stay"
Geonannie, 18 Novembre 2018

The room was large and the bed was comfortable. The parking was adequate and the breakfast had lots of choices and the food that was supposed to be hot was. I liked the fact that there was always hot coffee, tea, iced and hot water and iced tea available in the lobby. The staff was friendly and helpful and when I called to determine if I had left my favorite scarf in my room, the person on the phone found it and quickly volunteered to mail it back to me. The only issue I had was that one day my room did not get made up and when I went to the desk to complain it was immediately remedied, even though it was late in the evening. I also found this hotel to be located in a convenient spot. I would definitely stay here again.

"Great Place to Stay"
290deeb, 14 Novembre 2018

We have now stayed at this hotel twice. We really enjoy it. People are very accommodating and the rooms have always been clean and well worth the money. We stay here when going to the soccer matches since it is right across the street. Look forward to future visits.

"Needs Improvement"
Roving57704776546, 13 Novembre 2018

This was our first time staying at a BW Premiere, and will be our last. The quality of the hotel in comparison to the rate being charged is extremely overpriced. We had multiple issues upon check-in and had to switch rooms. The new room was full of issues as well (broken toilet, TV sound system inoperable, and the overall cleanliness). In addition, the hot tub broke (or so we were told) the night prior to our stay. The breakfast was the traditional hotel breakfast, and was probably the highlight of the stay. While the staff were very friendly and helpful, the overall experience was not worth the money paid.

"Very Convenient"
Tiger J, 12 Novembre 2018

Okay so they were doing some remodeling...definitely needed, but my stay was still great. The staff were all wonderful, heloful, and attendent. In fact I left my Under Armor sunglasses there and they are on the way back to me! The breakfast was amazing. Lots to choose from for adults and kids. They have a fun pool for the kids too, a decent business center, and nice gathering area on the main floor. Within walking distance to shopping and restaruants.

"Great place to stay with kids!"
Anita R, 04 Novembre 2018

The room was great. Clean and very up to date. The pool area was a little cool but the slide is a blast. Not just for the kids either. Breakfast was good. Very good location. Close to the Legends outlet mall. Several restaurants nearby.

Seaside68583593062, 04 Novembre 2018

The kids and I give this hotel, to quote my grandson "100 thumbs up ". The breakfast was hot The slide was great entertainment pool area clean. Service was top notch. We will be back again . It's close to food and

"Great place to stay."
elimon679, 29 Octobre 2018

Stayed here for the NASCAR race and we loved it. Walking distance to the track and other shopping area. Conveniently Located to the casino and Downtown KC. Very clean and the staff was very helpful with recommendations for dinner restaurants. Will most definitely be back

"Softball stay"
Jayme B, 15 Octobre 2018

Very nice hotel with large rooms. Location is great for Village West activities. Breakfast was very good. Having tea was an excellent addition to the 24/7 beverages available. We didn't use the pool, but I noticed a hot tub and a slide, so that would be nice for kids.

"Disappointing for a "Premier" property"
tosca1951, 11 Octobre 2018

We have stayed at Best Western Plus hotels quite a few times and weren't sure how the "premier" property would be different. We did not care for the KC Speedway Inn in general. Our first room had a light bulb above the bed that was flickering so we asked to change rooms. Our request was accommodated readily. Our 2nd room had a bulb completely out over the bed. We did not ask to change again but did inform the desk clerk of the issue so they could fix for the next guests. Our room was clean enough but the decor was very dark & almost forbidding, and the lighting very harsh. Bathroom lighting was harsh and insufficient. The water for tea in the lobby was cold. The sink in the bathroom did have 2 separate water faucets- we're not sure what the second one is for. All in all not a welcoming feeling at all here.

"Very Good"
Ricky Alan H, 24 Septembre 2018

We enjoyed the water slide at the pool, especially my grandson! With the pool being on the small side it got crowded pretty quickly. The breakfast selection was very good. We were disappointed on our checkout morning that it was not open yet. Overall very nice and would go back when in the area.

"Best of Best Western"
quatie1948, 19 Septembre 2018

Was in Kansas City for The American Royal World Series of Barbecue. Stayed at the hotel three nights. This facility is the best all the way around. They have a great staff, everyone is friendly and helpful. The hotel and the grounds are well maintained, and very appealing. I normally stay with Best Western, because they are usually the best. Best Western Kansas City Speedway is the best so for. Thanks for a great stay.

"Nice hotel and nice location"
PeterWg12, 04 Septembre 2018

This hotel is a standard but convenient hotel. Employees are very friendly. Rooms are standard, maybe little dark. Breakfast is simple but good. Always coffee and water available in lobby. Hotels doesn't have a restaurant for dinner but nearby is a nice outlet mall with many restaurants easy to access by car or even on walking distance. The maintenance of the hotel is very good. Internet is working well.

Giddygav, 03 Septembre 2018

We stayed here for two nights and thoroughly enjoyed the stay. The bed was comfy and the curtains did a stellar job in blocking out the light....that's important if you like to sleep in. The indoor pool (awesome twisty slide included) was nice and clean. The hot tub was also very clean and very relaxing. The area feels safe. You can walk a half a mile and be surrounded by lots of eateries, a massive movie theater, and more stores than you have money. This place is definitely recommended in my book.

"Clean and friendly "
DennisB1471, 03 Septembre 2018

This place is well maintained and clean. Manager does a great job selecting good staff that are very personable. Spacious dining area with free hot breakfast. Room had a nice layout and the decor was well above the typical BW.

"Family fun"
dmiles113, 01 Septembre 2018

Best Western Speedway Inn is located very close to Sporting Kansas City soccer stadium, Tbones baseball field, Kansas speedway, lots of shopping and eateries. The hotel is very nice and the staff are great!

"Having a bad night"
Kellie D, 27 Août 2018

Was having a bad night tire blow out on interstate we did not have a spare we had to limped it to the hotel , it was late. We where checking in Ricky was very nice and gave me an upgrade and took care of us

"Our usual KC stay"
Vonderaja, 22 Août 2018

The location is amazing. We love staying here for Sporting KC games, but we also enjoy staying here in general (near events, shopping, and food). The rooms are simple, spacious, and clean. The staff is always kind and helpful. We've stayed here many times over the past 5 years and plan to stay here many more. For all these perks, we also feel it's very reasonably priced.

"Family getaway"
mtriana2, 12 Août 2018

Family getaway just begore school starts. Hotel is in great proximity to Legends outlet mall. Great restaurants close by as well. Room was clean, staff was friendly. Wife loved the lemon water in the lobby, I like the tea in the lobby.

"Wonderful Hotel"
Harvey A, 10 Août 2018

The location was great. It is right across the street for the speedway race track, close to the baseball fields, the Hollywood Casino, 15 restaurants and bars. The hotel was clean and the details were great. The room numbers on the doors were race cars, the lamps had gas paddles to turn on and off the lamps. The staff was helpful and friendly.

"KC Sporting Game"
angelapN3892QX, 06 Août 2018

Could NOT ask for a better location when visiting for a Sporting Game. Literally right across the street. Lobby was inviting, room was clean and comfortable, bathroom was clean and shower pressure was good. Truly enjoyed our stay. Will definitely be back

veruynca62, 05 Août 2018

A most wonderful experience at this hotel. Staff and facility were totally off the chain. The breakfast quality was excekkebt, The intimate bar was quaint enough to cause the atmosphere to be respected and safe.

User, 04 Août 2018

we arrived late in the evening and the young man was very knowledgeable and easy to talk to. The rooms very very spacious and very quiet, very clean. the breakfast was very Delicious, the bed was perfect and pillows were awsome

jeremykasper, 01 Août 2018

Great hotel, great location, and truly superb staff that quickly became family! Indoor pool with slide that is excellent for kids, inexpensive lobby bar that is great for adults, and complimentary full hot breakfast with many options. Legends mall, soccer stadium, and restaurants all within walking distance. Fantastic customer first choice for future business and personal trips to KC. The entire staff from management to front desk to the maintenance staff went out of their way to make this an exceptional stay on every level. I have traveled extensively for work over 20 years and this is the first review I have ever felt compelled to write. Very well done!

"Quick get away "
mrsjmichel, 01 Août 2018

We recently stayed and had a great time. Beautiful place, great location near shopping, Casino, and restaurants. Staff was friendly and very helpful. Ricky at the front desk was super great and very helpful. Breakfast was your average free breakfast but no complaints at all. We would defiantly stay again. One thing I wish they had was an out door pool.

"Our “go to” for Sporting KC games and shopping"
Jeff Q, 31 Juillet 2018

The staff is courteous and quick, room is clean, and breakfast is great. Can't get any closer to the stadium. Shopping is also close and convenient. Stayed here on multiple occasions and never let down.

"Great staff and property. Will stay here again."
Jeremy G, 27 Juillet 2018

Rashid and his entire staff are absolutely first-class. I recently had an extended stay here for work and the staff constantly went out of their way to attend to our needs. The property is in excellent condition, well-maintained, and rooms are spotless.

"Good stay"
Katie N, 24 Juillet 2018

Good place to stay. The chlorine in the pool was a little strong but overall kids had a good time. Had good features for the price and the rooms were clean. Check in and check out was easy. Breakfast was good.

"nice hotel but disappointing breakfast and pool"
familytraveleroct10, 23 Juillet 2018

Stayed here for 4 nights. The location is great, right next to shopping outlet mall, movie theater and tons of restaurants. The rooms were adequate size, they were clean and the shower was great, lots of good water pressure. However, the breakfast was very disappointing for a Best Western hotel. We always choose Best Western hotels and usually enjoy the breakfast, especially the waffles but this hotel was such a disappointment. They had a pancake machine that pushed out chewy pancakes, did not have a waffle maker and worst of all the gravy was COLD EVERYDAY! The biscuits were hard 2 of the 4 days and the eggs were runny. When we told the staff about the cold gravy she just shrugged her shoulders and ignored us. It's sad when the best thing on the hot breakfast menu is the cold cereal. Also, if you have smaller kids who love to play in the pool there isn't much room to do that in this pool. There is a cool water slide, which is great for older kids and adults but the pool itself is so small the drop off for the water slide takes up most of the space. There is certainly not room to do any lap swimming. Unless your kids are decent swimmers or over 5 feet tall, this is really not a kid friendly pool.

"Met all our family's needs"
Moni513, 22 Juillet 2018

Hotel was clean, and I'm a little picky when it comes to that. Kids loved the pool/slide. Breakfast was great every morning. Every staff member I came in contact with would go out of their way to help us with such a positive attitude. Felt like they really wanted to make sure our needs were met and never seemed put out or busy. We travel a lot for sports and it's not something we see too often. We stayed for 5 days and every staff member we came in contact was amazing.

"Nice spot to stay"
Ryan S, 16 Juillet 2018

Hotel was nice, close to a lot of activities, I would stay here again. The room was big with a nice sitting area, but both the furniture and the bed were pretty uncomfortable. The desk was very nice for the work I needed to do.

"good value stay"
Joshua H, 15 Juillet 2018

The hotel had a nice appearance inside and out and the staff was very pleasant. The indoor pool was very fun as it had a slide that the kids had a blast on. The breakfast was on par with other hotels that offer breakfast, not bad but not great either. Still, much better than so called

"Great room with very helpful staff."
janet123994, 14 Juillet 2018

We found this on Trip Advisor, a good top. Very nice room at a very reasonable rate. It must be off season for the Speedway. There is a lot of shopping in the immediate area. Did I me toon there is a lot of shopping in the immediate area? It was by far the most comfortable bed I slept in at a hotel in a long time. It has a hide bar in the lobby that doubles as the breakfast area in the morning. I recommend it if you are traveling to or through KansasCity, KS.

"Good stay..nice hotel"
kristicarter08, 05 Juillet 2018

Nice place to stay. Was impressed with hotel. Clean rooms, nice beds, very roomy. The pool was awesome with a cool slide. Nice breakfast and bar area. We used the washer and dryer which was nice to have at hotel. The only problem I had was a new staff member did my booking wrong and I was charged a substantial amount more than I should have but it was taken care of and refunded back after about a week.

"Fun "
Kramerfamilyaccount, 02 Juillet 2018

Had an amazing time here the track is always fun I do wish that the seats were a little updated on a hot day it is not fun sitting on aluminum and the concession stand is quite far away still we do plan on returning

"Nice Hotel Great Location"
Steven E, 30 Juin 2018

This is the second time we've stayed here and it didn't disappoint. Our room was clean and conveniently located on the first floor. The only small negatives are the harsh lighting in our room (101). The lighting almost seems industrial, not warm at all. The second thing would be the lighting in the indoor pool area. It's so dark in there that I thought they forgot to turn on the overheads, but all the lights they had were on! That's it. Besides these two small points it's a great, friendly place to stay.

"Great location"
Tracy L, 20 Juin 2018

This was a great location for us. Good restaurants and shopping across the street. The gentleman at the front desk recommended and casual place with great bbq. The bar was hopping but the drinks were worth the wait

"2018 Road Trip"
Donald H, 07 Juin 2018

As I continue my 2018 West road trip this will be my third Best Western on this trip. I will say this one is one was very nice. Very closely located to a mall and restaurants. My room was very nice and clean. The pool was a little small but no big deal for me. beside a lot of kid was using it with the two story water side. The breakfast was the best out of all my Best Western stays on the road trip. I want to give a special Thank you to the front desk person "MANDY" she took special care of me.

"Happy Stay!"
mwfrogy, 03 Juin 2018

I was extremely happy with the hotel, staff, my room and the extras that came with my stay. It was convenient to shops, restaurants and activities. Families will enjoy the slide at the pool and the free refreshments in the lobby. My 10-year-old gives it 5 stars.

"Such a Cute Place to Stay"
WanderlustWriter502, 30 Mai 2018

This hotel was great. The staff was very friendly and very eager to help with anything we asked for. The room was nice. The whole hotel was very cute. The pillows and beds, oh man. They were THE best. I had the best sleep of my whole week of traveling at this hotel. The hotel was clean and maintained, which is always a plus. The pool may have been small but the slide was a lot of fun. My only suggestion is to maybe lower the chlorine levels (just sitting in the room, our eyes were stinging from the levels). The free breakfast was great. My favorite part was the pancake maker!

"Cleaniness, room odor"
Robert B, 25 Mai 2018

Good location. Room had an odor. Housekeeping never made up our room as we were gone for 6 hours during the day. The phone wake up service was poor. The staff was friendly. The lobby and breakfast service was pretty well done.

"Great value for price, great location"
cadjward, 25 Mai 2018

Great value and quality for price, great location. We enjoyed the Kinetico filtered water in theroom. A very nice and unexpected touch. Bathroom lights should be brighter. Staff was pleasant and helpful. They even booked our next stay in a different city and state.

"Extremely dissapointed"
Nicholas W, 21 Mai 2018

My girlfriend and I have used this motel multiple times always high priced which isn't my point my problem was the absolute disgusting conditions of the 3rd floor and staircase. Vomit on the wall and carpet in the stairwell food chunks in lobby bathroom the top floor had an AWFUL ODOR OF SEWEGE THAT STUNK UP THE ROOMS AND ANY SINK/SHOWER DRAINS!!!! We won't be returning

"Race weekend stay"
Janelle H, 13 Mai 2018

My husband and I stayed here during race weekend. Unfortunately my review won't be positive due to the cost of the room, which was very expensive in comparison to what we initially had booked and for simply a bed to sleep in. We even had a “great discount” and it was double the price of other nearby hotels (3-3.5 star). We liked the hotel for the proximity to the speedway (walking distance). The wifi when we were at the hotel was spotty and only worked when it wanted to. We approached the staff and they advised us it was “a busy time”. The pool area was rated well but we never made it as we were away from the hotel the majority of the day/evening and it closed by 10pm! The breakfast was good and varied. The room was ok, a standard 2-queen bed room. There were really no major concerns other than the fake eye lashes we found in our bed (yuck). Next time we are in Kansas, we likely won't stay here and would find something more affordable.

"Run for Girls Marathon"
Nancy B, 07 Mai 2018

Excellent service and amenities for all age groups, quiet rooms, walking distance to area attractions, safe and clean area. Thirty minutes to airport, numerous restaurants all walking distance. Plenty of free lighter parking

"Great location"
Nicole M, 30 Avril 2018

Loved the breakfast and hot tub. The pool had a slide which was cool and a different activity in most hotels. Very nice decor inside and outside. I had a enjoyable stay and will come back. Also loved the location, close to the speedway.

"Not Bad"
bmaz04, 29 Avril 2018

I like this place because it has nice clean rooms, a bar and a cool hot tub and pool with a slide in it for the kids. The staff is friendly as well. They do have rooms with balconies but I believe they are all queen size. This is the 2nd best place in the Legends.

"Been there twice...will be back again!"
edlind, 29 Avril 2018

The Best Western Premier KC Speedway Inn & Suites is a GREAT place to stay when in the KC area. It's location is practically next door to the speedway (obviously), Legends shopping center, Nebraska Furniture, Hollywood Casino, and loads of places to eat. All this, and you will still have a very quiet retreat with your room. Great breakfast also (real eggs!!!). You're also close to anywhere via the highways, so this is really a great place to call your temporary home.

"Cosy stay"
762heather, 16 Avril 2018

It is a lovely little hotel. Clean and accommodating. Great slide at the indoor pool if you have young kids. Decor is a little outdated and rooms are not well lit but it is super clean and the staff is great!

"KC Getaway"
Sara H, 04 Avril 2018

Close to many amenities, easy access from interstate. Pool smaller than it appears in pictures online and murky, not friendly for toddlers. Rooms were clean and good customer service. Good breakfast, need additional seating in that area. Would stay again because of location.

jjbene2, 04 Avril 2018

Wonderful stay, friendly staff, excellent housekeeping! Room was big, clean, and bed was comfortable. Bathroom was super clean! Breakfast was great and the area (Legends) was perfect for food and shopping! Can't say enough good things about our stay! Definitely will stay here again!

"Spring Break"
coryperry, 27 Mars 2018

Very helpful staff that gave us a great deal. A kid friendly pool with a great water slide. The free breakfast was great with a lot of choices. Our room was spacious that included a sofa bed and 2 tvs.

"Family Fun"
Kelly H, 26 Mars 2018

very nice hotel with a small but fun pool for the kids. good breakfast with lots of choices. rooms were nicely updated and large rooms to be able to fit the family outing. balcony was nice as it was a good view of the speedway.

"Only one minor thing"
Kent S, 25 Mars 2018

Really liked this hotel. The nice check in staff, clean room, pool etc.. Large bathroom with great towels and accessories. Loved the stay until I laid down. Mattresses are like sleeping on a slab of marble. Woke up needing coffee and 2 Aleve.

"Wanted to like it "
Retireddoc13, 19 Mars 2018

The only good thing about this hotel is the convenience of the location to shopping and activities and right off the interstate. We stayed in a king room. We liked the set up but it was not that spacious to have a toddler bed in. We liked how the bathroom sink was separate from the shower so others could get ready while one showered. The bed and sheets were so uncomfortable. Our neighbors on our floor were loud at 2 am when coming back from their activities. You can hear suitcases roll on the tile near the elevator which is really annoying at 2 am. The pool/hot tub was nice. However the slide is dangerously fast in our adult opinions. Our child wanted to do it but we would not let her because I went down it and it shot me under water. I would use caution when letting certain age kids use the slide. The breakfast was awful. Slimy eggs, over done sausage. The pancake machine was cool though.

" Comfortable Hotel"
Helen N, 16 Mars 2018

We stayed one night at Best Western Premier. The room was spacious. The hotel is fairly new so everything is up-to-date. Other reviews that I have read prior to our stay highlighted the cold temperature of the pool and this was the case with our visit as well. The room was quiet which was great for a good nights sleep. We would definitely stay again. This is also a pet friendly hotel which I do not know when I made my reservation so next time will bring our special fur baby with us.

yellow1gizzmo3, 14 Mars 2018

Best hotel I've ever stayed at, the staff were up beat and nice. The pool was great with a slide and hot tub. I recommend 3 floor with a balcony overlooking the speedway. Got shopping at the and movies at the lengends.

"Pleasant stay "
yuli s, 09 Mars 2018

Was in town from March 5th to March 9th 2018 for work. There were two of us in a junior suite. Room was clean and tidy. Two (!) TVs in the room. Breakfast was a nice touch. Sadly, never had a chance to get to the pool. Front desk staff was very friendly and resourceful. Overall, a good experiences

"Awesome place to stay!!"
infamousscottyb, 28 Février 2018

Super nice, accommodating staff, awesome breakfast bacon, eggs, biscuits and gravy, fruit, cereal, was wonderful with my favorite part being the tv speakers above your head so it felt like surround sound, nice pool, very nice bar...will stay here again for sure! Close to casino, shopping, entertainment

"Recharge & Fill your empty glass! "
CanoeJoe77, 18 Février 2018

Absolutely the most generous hospitality we have had at a hotel stay. Staff is very kind. Good advise “Never pour from an empty glass, one must recharge sometime-maybe even daily”! Thanks Kala! There are a few places to choose to stay. But we'll stay here more often!

"Amazing hotel and staff"
debrak558, 09 Février 2018

This truly is the number 1 Best Western hotel anywhere in the country. We've stayed at Best Western and other properties from Minnesota to California. The staff here was friendly, helpful and professional. The free breakfast included real, not over cooked, eggs and crispy bacon. We will definitely stay here again while traveling through Kansas City.

"Family stay"
O7567CDgregw, 06 Février 2018

Very nice hotel. My son loved the slide and the pool and hot tub were both clean. The breakfast was good with a wide variety of selection. The area with legends the sporting kc arena and the speedway is awesome. We will definitely be back in the future

"Great experience!"
michaelkO2497KN, 29 Janvier 2018

Great experience. Helpful employees. Great access. Wonderful accommodation. Room was comfortable. Bed was very good. Lobby was excellent for sitting and talking. Parking was convenient and well lighted.

"Best Western Premier KC Speedway Inn & Suites"
321chadw, 25 Janvier 2018

Located right next to speed way, in very nice area. Clean rooms helpful staff, and nice hot breakfast. Pool has a water slide which my six year old son loved. Will stay here again when back in the area.

"Best Hotel. Deserves Top Rating."
Judy M, 19 Janvier 2018

The hotel is easy to get to, is very attractive inside and out, has friendly desk clerks, best breakfast of any hotel we've stayed at, very nice rooms, comfortable beds, nice amenities in the room. Absolutely loved staying there!

"Great place to stay."
brendalund, 18 Janvier 2018

Everyone was very friendly, rooms and breakfast was excellent. Great slide in the pool area for the kids. Laundry areas available. Close to the Legends mall and a lot of resturants and shopping. And if you like nascar it is right next to the speedway.

"Exceeded expectations"
Theresa M, 03 Janvier 2018

This location exceeded our expectations. We have stayed in a lot of Best Westerns but this one was one of the very best we have found! The sound system in the room was great, the free hbo was also good. The room was clean, spacious and comfortable, employees were great and it was quiet even though full of kids. We just wanted a weekend away to relax we had tickets to see Kid Rock and other than that we never left the room!!

"Thanks for a great rate"
donl2018, 02 Janvier 2018

All good in KC for a complicated surgery procedure because I got an affordable safe and quiet rest and was able to be better focused on the procedure and ultimately had a faster recovery because I had rest

"Our weekend getaway"
Martina B, 28 Décembre 2017

This is our favorite place to stay when we are in Kansas city. Very friendly and helpful staff. We were not happy with the bathrooms shower but after check out the staff put in a work order. We will go back again.

"Christmas Stay"
687genev, 27 Décembre 2017

Excellent hotel. Staff was very friendly and helpful. Rooms were clean and very comfortable. Hot Breakfast was great. Actually had real eggs and not powdered. We had a great time in the pool with the slide & hot tub with our kids and grandkids. Excellent location by the Legends Shopping Mall, racetrack, ball diamond and soccer stadium. I would definitely stay here again.

"NCAA Volleyball Tournament"
dyer003, 26 Décembre 2017

My friend and myself stayed at this Best Western to watch the NCAA Division 1 Volleyball tournament, the location was extremely convenient, the hotel was very clean, the staff was very helpful, and it was an all around great stay. We had some off hours due to the tournament so we were able to meet everyone from the third shift people, to day shift, and maintenance everyone was polite and helped us anyway they could. Definitely coming back!!

"Love love love this hotel!!"
Christina E, 26 Décembre 2017

This is the 2nd time my daughter and I have stayed at this hotel, and it will be the only one we will ever stay at in KC. The staff is exceptionally friendly and helpful, the rooms are wonderful, and we have always gotten the amazingly warm pool and water slide to ourselves, which really brings out the kid in all of us! The breakfast is great, with a cool pancake making machine and lots of choices. I really cannot speak highly enough about the hotel, the staff, and the perfection of our stay.

"Friendly & Professional"
Bill B, 19 Décembre 2017

Dedicated, professional and qenuinely caring staff. Each person we spoke to were well informed, thoughtful Listeners, found answers when they needed and were a pleasure to talk too. Also pleasant sincere smiles. A can so mind set. ??

"Excellent customer service!"
Amy M, 18 Décembre 2017

We were in town because our daughter was having surgery at Children's Mercy hospital. The staff was very helpful in changing our reservations when they had to change schedules at the hospital. Sophia was our favorite! ??

"Championship Weekend"
989bobbyw, 18 Décembre 2017

I knew it was going to be a spectacular weekend for the NCAA D2 National Championships when we pulled up to the entry of this hotel!!! The location to Children's Mercy Park and the Kansas City Speedway is PERFECT. Nearby is shopping and restaurants, too. If you are planning to visit Kansas City, Missouri, check into getting a rental car as taxi service to the airport, The Plaza, as well as the Power and Light District was about $50 to $70 each way.

"Beyond Perfect for what we needed"
F4100HHdavidl, 18 Décembre 2017

We were attending an event at the Children's Mercy Park. We were surprised to see that if it was any closer, it would be attached to the park. The rooms were clean, and the staff made us feel like family. MINOR downsides, the water pressure was so low, it could barely rinse my hair, and the internet was fairly slow. Other than that, perfect. I will stay there again for any future events at Children's Mercy Park, or Kansas Speedway

"Fabulous Christmas Travel"
1234hippo, 17 Décembre 2017

Sophia at the front desk was fabulous during our arrival and when we checked out in the morning. Hotel was decorated beautifully for the holidays and the breakfast staff was quick and efficient. No problems at all during the duration of our stay.

"Best hotel in the legends area."
briangJ3073ZF, 03 Décembre 2017

The hotel is great, clean rooms nice staff. The bar is very convenient. Close to resteraunts, and shopping. Management and staff are very courteous and make sure your stay id very welcoming. Would recommend to everyone.

"Good location"
sleepygirltravels, 02 Décembre 2017

The hotel is in a good location. Close to restaurants and shopping. The hotel was clean. The breakfast was good. Normal hotel breakfast options. The pool has a water slide. At night the pool area is very dark because it is poorly lit.

jimisalmon, 01 Décembre 2017

The front desk lady that was working when we checked in was awesome helpful and nice. As well as the maintaince tech working politeness from both the rooms very comfortable and homey we will be back many more times.

"Beautiful Hotel in Spectacular Location"
Charles M, 27 Novembre 2017

This hotel is clean, nice, comfortable and in the best location for shopping, entertainment, sporting events, etc. Loved our stay here! Only one regret is that I didn't have more time to spend at the hotel.

"Great place to stay with kids. "
Landis L, 26 Novembre 2017

Hotel was clean, beds were comfortable, front desk staff was awesome. Breakfast was good and had several options including pancakes, bacon and eggs, biscuits and gravy, fruit and many other choices. The pool was warm and water slide was fun. Right by the speedway.

"Excellent "
KeystoneLakeview, 25 Novembre 2017

This was our first stay in this hotel and location. We will definitely stay again. The location is great for shopping at Legends Outlet, Nebraska Furniture Mart, Cabelas, and other stores. There are many restaurants to choose from as well. The hotel had quick and easy check in. The staff were all friendly. We had a king room with fridge, microwave, and safe. The bed was comfy and the room was clean. It was very nice to have bath towels that were luxurious. The air conditioner / heater unit was relatively quiet. The complimentary hot breakfast was good. There is coffee, hot water, tea, and water available in the lobby. Pool, water slide and hot tub were a bonus.

"Most Hospital and friendly hotel my wife and I have stayed at!!"
Heath A, 23 Novembre 2017

I normally don't write reviews but after my stay here I had to. Manager, front desk, breakfast crew, housekeeping & night crew were all extremely friendly and hospitable. Several times they went above and beyond to make our stay special, we were taking some time away to celebrate our anniversary and they definitely made our stay special, if we are ever needing a hotel in the area again I know right where I am going to go again! Nice rooms, clean rooms, great atmosphere, good workout room, awesome pool and hot tub, incredible location (lots of fun things to do with great fast-food and sit down restaurants) with plenty and VERY nice hot breakfast! Again we were blown by the quality and the customer-service that they offered, INCREDIBLE!

"Great Hotel near the Legends"
michaelzR4101ND, 20 Novembre 2017

KC Speedway Inn and Suites is perfectly placed to put you within walking distance of all Activities near The Legends. We had a suite that was large enough for my family to spread out a little and the pull out sofa bed was novelty enough to keep my pre-schooler out of mommy and daddys bed. The kids loved the water slide at the pool and were stoked to have bacon among the breakfast items.

"All I can say is wow, wow, wow"
Q6082RIwilliamh, 19 Novembre 2017

I checked into the Best Western Premier KC Speedway Inn & Suites, Kansas City, Kansas expecting a great place to stay because of it being a Best Western property but I was truly floored by the ultra-modern decor in the lobby, the dining area and most of all the room itself. This property competes with some of the best I've stayed in in major cities around the country. I believe you would be hard pressed to find a better bang for the buck.

"Worth the price"
X8830XYjayc, 14 Novembre 2017

Good staff. Nice rooms. Complimentary breakfast. Decent size pool area with jacuzzi. Decent fitness room for a hotel. Fairly priced. I cant complain about my stay at all. I would stay at this property again.

"Nice Hotel, Cold breakfasst"
wendygK4817OK, 13 Novembre 2017

The hotel was wonderful. Very pretty. Staff friendly and helpful. Love the coffee/water/tea station in the front of the hotel, but the check-in desk. Only issue - cold breakfast. Turn up the burners and there would be no issue.

"family vacation to KC"
leighannl720, 08 Novembre 2017

This hotel was very nice and clean. The bed was very comfortable and my kids loved the pool with the slide and breakfast included is always great for a big family. The food was very good and fresh. This is a great little getaway next to TONS of things to do in North KC - we will be back when we can watch soccer next year.

"Another great stay."
Paul M, 02 Novembre 2017

We were back to this hotel last night. Another great stay. Tiffany welcomed us late last night and was super to upgrade us to a King Suite because we were Best Western Members. She made us know she cared about our stay. Super night service. Never got to see my Star as the bar was closed when we arived. Got in late...... See you in a few weeks Star. Room again was super clean. Christina checked us out in the morning and was super nice. Breakfast was excellent and eggs are real, not out of a bag. My wife loves their biscuits and sausage gravy. Will stay again soon. Our favorite hotel.

"Great Hotel"
Michelle D, 28 Octobre 2017

This hotel is in a great location near airport, local restaurants, shopping and family activities. Staff is very helpful and friendly. Will stay here again. Rooms are clean and updated. Bar area is very nice. Breakfast was good.

"Great place to stay for Nascar weekend"
Nancy W, 25 Octobre 2017

Very close to the track and a great place to watch the haulers leaving the track. Most of the guests are race fans and share the fun of the two race weekends. The breakfast is wonderful and all the staff members are helpful. If we decide to shop at Legends, this would also be a great place to stay.

"Best place to stay in KC"
robertkJ6356BR, 25 Octobre 2017

Close to shopping and Great KC food and speedway. Helpful staff great service and very comfortable beds and rooms. The overall appearance of the Bestwestern Premiere is just that Premiere black granite pillars in the lobby and rooms with balconies. Great place to stay!

"Excelent service and nice rooms"
robertgM7696VD, 24 Octobre 2017

The service at this hotel is A one. The rooms were clean and nice. The beds and pillows were great. Will stay here when in the area again. Great attractions and shopping close by. Plenty of wonderful restaurants close, some with in walking distance.

ryani448, 23 Octobre 2017

Great hotel close to track & restaurants The Staff is wonderful & rooms are great The breakfast area is clean food is great when you walk in hotel the lobby has a very home like feeling The front desk staff is very helpful

"Nice Hotel and staff"
brianU2468LB, 20 Octobre 2017

Great hotel and staff. I've stayed here over 50 nights in the past few months. The hotel is very nice and the staff is even better. The breakfast is great to start the day and the bar is a relaxing place to end it. I will be returning for business anytime I'm near by.

"Awesome stay, beautiful hotel"
J9254KBgregw, 17 Octobre 2017

Great hotel to stay in, excellent customer service excellent clean quiet rooms. Will be back again. They make you feel like you're a part of a family. This is my home away from home from now on. Keep it ip guys.

"They make you feel like family!"
396candacew, 14 Octobre 2017

This location has just about anything you need and some extras! The staff is very friendly and attentive to your needs. It is in a great location very close to shopping and all kinds of food/restaurant options. The speedway is just outside the door also. Great pool and fitness area. The rooms are comfortable, up to date and very clean.

"a most comfortable stay"
curtkatbaylor, 09 Octobre 2017

Upon arrival the clerk was very cheerful and helpful. All during our stay we had no problems and were very comfortable. I asked for Tylenol and was given all I wanted. On check out we were asked if our stay was good. It was.

"Everything was Great"
robstainedglass, 09 Octobre 2017

I can't complain about anything at this hotel. The staff on the front desk was very helpful, the breakfast was good and our room was clean and everything worked. The location is great for shopping or going to the races.

"Great place"
jonathanrK1117ML, 03 Octobre 2017

The staff is the friendliest and most helpful ever. My children love the pool. There's a slide in the pool. The rooms are very plush. The beds are extremely comfortable. We love the breakfast. Everything from fruit to eggs. Best hotel breakfast by far.

"What a great place to stay!!!"
bunnny21, 02 Octobre 2017

The staff was super friendly and went above and beyond to make you feel welcome and comfortable. Breakfast was delicious with many choices to choose from. The room was clean, comfortable and quite. Had a great pool with an amazing slide. Close to The Legends, Kansas Speedway and many great places to eat. We highly recommend staying there.

"Nice place, fair price"
RBlack7557, 29 Septembre 2017

We stayed here because of the TripAdvisor rating. It is a very nice place for the money. The staff is very helpful. The breakfast is the best you could desire without someone waiting your table. Rooms are roomy. Clean. I'd definitely recommend this place.

"Loved it!"
amyeT8164RQ, 25 Septembre 2017

They had a great pool, hot tub, and the slide was amazing! The room was very clean and comfy. Looooved the balcony too! Staff was awesome and very helpful and friendly. However, Bar was insanely over priced!! BYOB!! Lol

"Close Access to Kansas Speedway for Scouting 500"
B.j. S, 25 Septembre 2017

Hotel was extremly nice, but a bit pricey for a 2 night stay. Used no amenities as we were staffing the Scouting 500 at the Kansas Speedway. I will stay here again the next time this even is held. Staff was very nice at check in and out. Access to the Kansas Speedway is excellent, could not get any closer!

"Top notch service; comfortable rooms"
eagads, 25 Septembre 2017

Every member of the staff was friendly and went to great lengths to make my stay exceptional. Rashid in particular was great but it was across the board. The rooms are comfortable, great beds and TV/sound system. Maybe the decor needs a refresher, but I wouldn't change a thing. Value-for-money, location, comfort, breakfast, staff...excellent.

"Nice location "
jennifermichelle2017, 11 Septembre 2017

No complaints. Nice hotel and location. Out balcony door wouldn't lock, but we didn't call maintenance. I'd stay again. We had to get towels from downstairs one day and they were really concerned about why. We slept in so no one could clean our room. Liked that they were concerned. I wasn't. ;-)

"Outstanding Customer Service"
Donna E, 05 Septembre 2017

All Best Western Hotels should be as nice and accommodating as this hotel and staff! Walking in from the outside, past the fountain, was inviting. The hotel lobby was open with lots of seating, light, and clean. The staff we dealt with during our stay, especially Rashid, were warm, welcoming, and super customer service oriented. The lobby area had a small bar where one could purchase evening drinks, an extra area for kids to watch tv, a coffee/water bar, and a small grocery area. There were lots of tables for the morning breakfast spread (lots of options), which is included in the price of the room. Although we did not use them, there was a swimming pool with a slide and a workout room indoors as well. We were upgraded to a balcony room and enjoyed sitting outside and having a drink. The rooms are large and clean. Lots of outlets everywhere, free wifi, and the beds were very comfortable with a selection of pillows. My only recommendation would be to have a mirror above the desk so that when couples are staying there, one person could use that mirror (for putting on makeup, etc.) while the other was showering, etc. The hotel was within walking distance to the speedway, Nebraska Furniture and a little longer walk to the Legends Mall and restaurants. There was also a shuttle available to and from Hollywood Casino. Parking was readily available at no charge. We would definitely recommend this hotel and, once again, appreciate the customer service we received while there.

"Best Western for American Royal BBQ"
maryblair2016, 04 Septembre 2017

The hotel was close to the location of the American Royal BBQ. All staff members were pleasant, friendly and helpful. The hotel has many amenities. The rooms are large with comfortable beds. I would recommend this hotel and I would stay again.

"Nice location..."
DoctorRandy, 03 Septembre 2017

...but the service is lacking. We stayed Fri-Mon, and never once did they make up the room. We had to snag towels off of a sitting cart. For the price you pay, you'd expect a clean room. The breakfast is average, no better or no worst than motels a third the price. The room is noisy from traffic noise and people stomping on the roof. On the plus side, the beds are comfortable. There is a large TV in the room, which is nice to watch a football game on. Parking is adequate. Desk staff are friendly and efficient. I could not recommend to a friend.

"I really wanted to give 5 stars"
Elizabeth M, 02 Septembre 2017

I really wanted to give this place 5 stars. It has a great lobby, great breakfast, great room, surround sound in the room, etc. Everything was great until I woke up the next morning. I turned back the covers and found yellow stains throughout the comforter. There were multiple stain spots that looked like they had been there awhile. It definitely turned me off and made me feel gross that I just slept in that. They definitely need to clean their bed comforters more often.

"Wonderful Hotel"
154adrienner, 01 Septembre 2017

Staff was very helpful and friendly from the check in to the check out..Breakfast was excellent! Lots of choices and staff was awesome at making sure everything was filled and hot. The beds were very comfortable and room was clean. I didn't have a chance to use the pool but it looked very nice and fun with the slide. Overall had a great experience and would stay here again!

489cassandrav, 28 Août 2017

This is the best Best Western I have ever stayed at. The rest should model themselves after this one. The breakfast had a lot of variety and the food was good. We had an issue with a toilet breaking and it was handled quickly and efficiently.

"Very nice and comfortable stay....."
jjdj2032, 27 Août 2017

The area is called The Legends....very happening with tons of shopping and restaurants. We were here for the 3 week early surprise birth of our grandson. The rooms are very clean and well appointed. I was disappointed in the price gouging on Sunday night for the solar eclipse crowd....which we weren't even there for. Our room on Sunday night was $233 compared to $103 - $107 each night after for the week. The room had the nicest smell when we walked in. We had a king bed, fridge, microwave, iron, Hamilton Beach coffee maker, hair dryer, huge swivel television (lots of channels), desk area, sitting chair/ottoman, very cold A/C. The bathroom had just a shower with granite walls and toilet. The vanity was outside the bath area with granite sink. It was big enough for my toiletries and my husbands. The closet had a safe and hangars inside. The closet door was a full length mirror and another full length mirror was hanging on the wall. There is a separate faucet at the sink that has filtered drinking water dispensed from it. The lobby is beautiful and well kept with lemon water and iced tea offered all the time. The grounds are very nice. We really enjoyed the complimentary breakfast which had tons of choices. I can't imagine anybody not finding something they like for breakfast. The eggs were always hot, fresh, and tasted real! Check in and out were VERY easy. We would definitely stay again.

"Five Star"
jasonraysalazar, 24 Août 2017

I cannot say enough good things about the property/staff and amenities. I have stayed three times in six months. The last visit my family came and had a blast. The consistency they maintain is something that the staff/management and owners should be proud of. I can't wait to have an excuse to go back.

"Eclipse stay"
Moe J, 23 Août 2017

I've stayed here many times for work and was very satisfied. When I knew I'd be in the area with family, I didn't even check anywhere else. We're extremely glad we chose this hotel. If I come back to the area I will definitely stay here again.

"Excellent customer service!"
kjsmam, 22 Août 2017

We had an alarm clock in the room that we couldn't master, called the front desk and Hannah was rectifying the situation within a couple of minutes. The next day engineering addressed the bathroom sink (slow drain) and replaced a lightbulb. All requests were handled promptly and courteously. We would stay here again!

drasos1, 22 Août 2017

My family and I found the staff super friendly--even in the wee hours of the early morning when my little boy decided that he was "starving". We bought some snacks downstairs at the front desk and the staff was very helpful and friendly. Outstanding breakfast. Clean and comfortable rooms. I haven't tried the pool yet, but it looks good. It's indoors. Overall, having a wonderful experience so far.

"Great Hotel"
O749QXsteveh, 21 Août 2017

Reasonable price for a nice hotel. Room was clean and had extras I don't often find in other hotels. Breakfast was really good. Lobby was very nice. Staff was helpful. Close to the casino and Kansas Speedway, as well as The Legends. Will definitely come back!

"Always Good"
Lindseyellerman, 14 Août 2017

Very consistent with every stay. We never are disappointed. The staff is very friendly and the hotel is always very clean. The onsite breakfast is very good with many selections to choose from. We have not had the same luck with other BW locations in the upper Midwest .

"Really shocked"
Codaleks, 12 Août 2017

Beautiful hotel, impressed walking up to entrance, thats where it ended. One person in front of us, i overhear the clerk tell him there is no internet or cable because a storm the previous night knocked it out, Why did you wait 20 hours to have someone come work on it, fine whatever. We had no idea parking was going to be attrocious because of soccer gamer across the street. Lot was just about full, the spots that were available were extremely hard to get in to because for some reason they let electric company trucks take up 2 or 3 spots per truck. Pool was frigid, there were no towel in there, when i asked the clerk for more towels. He said sorry there are none because everyone takes them back to their rooms, ???and what you dont get them daily???, how do you not have towels, you are a hotel, you have to have extra towels, give us normal ones not the sandpaper ones with the blue stripe. Simple Simons comes highly recommended by reviews and the hotel, probably because they sponsor the keys, I highly recommend you order somewhere else, disgusting, ive had better frozen pizza, the crust was like cardboard, the kids didnt want to eat it because the sauce was spice hot, the cheese had no cheese pull because it was cold. trying to go to sleep at 10, was a frigin nightmare, The kids running back and forth upstairs and down the hall hollering, because the soccer game was over, pounding the floor and walls for almost 2 hours, complaint to the front desk yielded no result, i put ear plugs in and finally went to sleep. wouldnt have been so hard but the hotel bar closed at 9 on a sunday, how stupid. Breakfast was decent, except the stupid pancake machine that makes rubber, at least they had plain scrambled eggs.

"After a slow start, great place to stay"
Lutherfrog, 10 Août 2017

Had to wait 15 minutes to get room, without much explanation. After that, this hotel was great. Room was nice, pool was great and it was in a great location. Will definitely look at staying here again the next time I am in KC.

"Best hotel of our trip"
K K, 07 Août 2017

My husband & I were driving home to Chicago from Colorado. We stopped just outside KC to rest halfway through our drive home. We found this hotel online and called while driving to get their last available room that night. When we arrived, I was impressed by the lobby decor and offerings of coffee (both regular & decaf), hot water, ice tea and water infused with cucumber. I suddenly wished we were staying more than one night! Our room was an accessible room (i.e. handicap) and was huge! For two adults, there was plenty of space to move around and place luggage. The room's a/c was turned way down which made it super cold in the room. This was the only negative. The next morning when we went to shower, I discovered they offer Bath & Body Works shampoo, conditioner, lotion and soap. I was again impressed! Bathroom was clean and shower was hot. We missed the free breakfast due to our late arrival the night before and sleeping in the next morning. Overall, I would recommend this hotel. As we left, we could see it was by a lot of shops and restaurants. Great location off of I-70. My only regret is that we found this hotel on a whim and couldn't stay longer.

"Very satisfied."
JLBHc, 06 Août 2017

Very satisfied with our stay. Nice amenities, swimming and hot tub super fun and clean. Beds were on point. Breakfast was great. Priced a little high. Overall Great rooms and even better customer service, thanks Best Western!

"Great spot. "
Kim B, 06 Août 2017

Our family mini vacation to KC every year had us staying together Best Western Premier this year. The rooms were great, beds were comfortable and the staff was super friendly. Our daughter loved the pool with the slide. Will stay here at Christmas.

"Not for business"
ahcjrjpj, 04 Août 2017

I do not recommend this particular location if you're traveling strictly for business. There was a lot le families and a lot of noise. The location however is working distance to the mall and restaurants. Also, housekeeping uses a lot of bleach to mask the funky smell of the lobby. Also, the rooms do not get clean thoroughly. I purposely left things like a strand of hair on the sink counter just to test my theory and I found it where I left it.

"Clean and fun"
Sarah S, 03 Août 2017

We only stayed for one night but the price was great, the kids loved the pool and slide, the room was clean and beds were comfy. The breakfast was good too. I was most pleased with the staff and how kind everyone was! Everyone we ran into was so nice and helpful! We will be back for sure!!!

"Stay here"
erikh31, 03 Août 2017

I had a great trip to KC and utilized their meeting room to host a two day business meeting. This is a great location with just about anything you could want located nearby. If you are looking for a great BBQ joint to stop by on your stay visit Roscoe's and you'll thank me

"Family friendly"
Deb C, 02 Août 2017

Friendly, clean, great breakfast. Rooms were nice! Television speakers were in the ceiling above the head of the beds! Great spot! Check out was fast and easy! Breakfast was busy, but employee was interacting awesomely with consumers! Food was always full!!

"Lovely Time"
kittykath2017, 01 Août 2017

The hotel staff was very welcoming. We were impressed with the 24 hour availability of lemon-infused water, iced tea, and various coffees in the lobby. The room was cleaned and smelled fresh upon entry.

"Stay at the hotel"
tyrreab, 29 Juillet 2017

The hotel was very nice had not problems and staff was always there when we needed them was there for family reunion would love to attend again good good good you must stay there the only thing that was not good was the pool had to much chlorine that it would burn your eyes and make the kids sick with a lot of coughing through the night

"Great price and very clean room for the Speedway area!"
Samantha T, 26 Juillet 2017

The rooms are very clean, the pool is great for the kids, and it is a great value considering how close you are to the Legends mall, the casino and the Speedway area. The bathroom in particular was very modern and original. I felt like I was in a 5 star hotel.

"Canada visitors"
ajenkinsgh, 25 Juillet 2017

The staff was extremely helpful especially Hanna. We were a group of 15 from Canada and we felt very safe in this hotel and everything we needed was within walking distance without the business of being in a city. Hanna arranged transportation for our whole group which was extremely helpful for us as we wanted to lots on a budget. Our kids were very excited to return after a tournament to show Hanna there medals. We would for sure use this hotel again. Thanks to Hanna, Steve and Matt.

"Tired hotel"
Eric V, 25 Juillet 2017

Good location and you can tell it's been used. Needs to some TLC to repair and replace things. The bedding had stains on them and the mattresses were worn and stained. Chlorine level in pool area was tough to manage. Maid service came by to only give us new towels and didn't clean the room.

joncoatney1, 24 Juillet 2017

Everything at this hotel was excellent - great breakfast - staff very knowledgeable and courteous. The rooms are always kept clean by the staff. Congratulations to KR for her 5 years of service. We have visited with her since we started coming to this hotel. We do recommend folks try this hotel out. There is an indoor pool, and weight room for those that need to relax. Thank you Best Western Legends - what a wonderful place to stay.

"ADA Accessible and Blood!!"
Shantana A, 22 Juillet 2017

Beds were not queen size (fulls) and not pillowtop--they were not comfortable :( We came back from long day of activities, room was tended to yet when we pull our newly made bed sheets back, the linens were stained with dry blood on our "clean" sheets! The beds were smaller than queens and not pillow top. However, our room accommodated my daughter's wheelchair. Bathroom big and nice. Still baffled as to why the hotel would designate a 2nd floor room to a wheelchair bound person when stairs are not an option for quick escape....

"Tsuruoka nationals"
H7382EYlisa, 19 Juillet 2017

We had a great stay at Best Western Premier KC Speedway Inn & Suites. All the staff were extremely helpful and friendly. The breakfast was great a good variety of breakfast items to choose from. Overall a successful trip. I would stay there again.

"Not impressed at all!"
crm502, 18 Juillet 2017

This was my first stay in a Best Western and I was not impressed at all. The location of the hotel was good, very close to shopping and restaurants. Upon entering our room, I immediately noticed the stains on the floor and that our bed was poorly made. The sheets were coming off the side of the bed before we even got on it and the room just did not appear to be very clean. There was dust all over the bathroom walls, fingerprints on the mirrors and mold/mildew on the shower curtain. The carpet in the hallways was coming up and the floors near the elevators were very sticky. The only thing that was good was the comfortable beds. I couldn't access the wifi with my laptop in the room and kept getting kicked off. The indoor pool was nice but we barley got to use it because the chemical smell inside was so bad that my eyes were burning while my son was swimming so we had to leave. They had complementary coffee, water and tea in the lobby all day which was nice. The breakfast in the morning was okay, the usual oatmeal, yogurt, cereal, fruit, muffins, juice, soda, eggs, pancakes, bagels and sausage. The day we went down for breakfast they opened it about 20 minutes late. I would give Best Western another try but if I am ever in Kansas City again it won't be at this location.

"July 18, 2017"
deborahwN7668EB, 18 Juillet 2017

It was a very clean and nice hotel. I had a birthday party for my daughter and 6 guests. They enjoyed the pool slide and the location being close to the Legends. The staff was very friendly and went out of their way to meet our requests.

"Nice Place"
Larry K, 17 Juillet 2017

I like this location. Restaurants and shopping are nearby. They have a great breakfast with real eggs and a good selection of other items. Lobby and breakfast area is very clean. The staff is very helpful. Not just the staff at the lobby, everyone is very nice.

"trip to kansas soccer time"
Julian D, 14 Juillet 2017

Well another year and another visit to the Best Western KC Speedway, and once again everything was fantastic. The rooms were great, clean and well outfitted. The beds and the pillows were the best, slept like i was on a cloud. The staff, in particular Rasheed and Christina were the best as always. This was our eighth year using this Best Western, and I can tell you we will be back. The location to sports, casinos, stores and restaurants can't be any better. Thanks Rasheed

"Love the BW!"
dfw846, 13 Juillet 2017

Great room! Great location! Small enough hotel to seem more personable! Friendly staff! Secure environment! Easy access to major highways! Close to shopping and restaurants! Will definitely go back if ever in the area!

"Great amenities but 70's decor and questionable cleanliness"
monicarK7621KQ, 12 Juillet 2017

Great location, good price, great free breakfast, free Wi-Fi, great amenities but room décor was slightly outdated (dark brown/orange comforter and carpet) lumpy bed and pillows. Also I started sneezing immediately once I entered room - not sure if due to pet hair or dust.

"Most Comfortable Bed"
416donaldb, 12 Juillet 2017

We stayed in several hotels on our driving trip across country. This was the nicest one that we stayed in and wished that we had more days to spend in KC. The bed was the most comfortable bed that we've experienced in a hotel in a long time. I could have slept for days! The hotel staff were nice and the amenities were excellent.

"Awesome place, where are the staff?"
BrandyfromNE, 11 Juillet 2017

Comfy bed, nice lighting, super clean rooms, nice updates in rooms....but had trouble finding staff for check in, bar, breakfast and check out. Ended up going downtown for drinks since no bartender at 8pm.

"Family vacation"
rldsnoopy, 05 Juillet 2017

The people were very nice and helpful. The rooms are clean and comfortable. Breakfast was good. We originally went to another motel we had reserved online, but when we pulled up it was very unclean looking. We cancelled our reservation and went to this motel. We were very happy!!!

"Great Place"
Joe D, 03 Juillet 2017

The hotel was really nice. The rooms were large and comfortable. Big TV and great sound. Hookups for every electronic device known to man - all at the same time. Breakfast was good. The food was hot and prepared nicely. Coffee, water and tea are available all day. The bar opens at 5. The hotel staff was very friendly. Overall a great stay.

k0mbam, 03 Juillet 2017

I was very impressed with the quality of service I and my family receive during our stay. Keep up the good job. I'll always recommend your hotel to friends and family members. We enjoy the breakfast, my son went to swim in the pool. We met other people there that became our friends.

"Great place"
I583BPpaulr, 02 Juillet 2017

I am on the road a lot. This is my favorite hotel I have ever stayed at. The staff is great. It is located close to shopping and some great food places. The staff takes good care of me. Almost like being at home.

288marshellc, 30 Juin 2017

Our overall experience was excellent. Staff very helpful and friendly. Breakfast was a huge variety and all was very good. Overall value for the night was excellent and rooms were clean. We had a wonderful experience.

"Comfortable & Welcoming"
ConnieML, 29 Juin 2017

We stumbled onto this hotel several years ago when it first opened. Since that time we have made a point of returning to it each time we are in the area. Simply stated, this hotel offers a comfortable and welcoming experience. From arrival in the parking lot all the way through departure, the staff makes the visitor's experience pleasant. We enjoy the variety of the breakfast bar and the comfort of the lounge area and lobby. Our room was clean and comfortable. Great countertops and access to charging outlets. Love the decor too! We shall return!

"Amazing Hotel"
armydogracing21, 29 Juin 2017

This hotel is great always clean and super friendly staff I always enjoy staying here. They have great amenities the slide in the pool for the kids and a bar for the adults. Definitely recommend staying here if your in the KC Kansas area great food up the street also

"great stay"
barbaralbw, 28 Juin 2017

awesome from check-in to checkout breakfast was hot and delish with a staff starting with Hannah at the desk all were terrific If I I come this way again there is nowhere I would rather stay Please check it out you'll see

"Weekend getaway"
dmiles113, 28 Juin 2017

Best western premier kc speedway inn and suites is a great place to stay. The staff is friendly and helpful. The rooms are nice, the beds are comfortable.The location is great for shopping, eating, Skc soccer games, tbones baseball games and so many other activities in the area.

"Nicest Best Western"
brianU2468LB, 28 Juin 2017

By far the nicest Best Western ice stayed in. Pool with slide was great for when my kids came to see me. The breakfast might have been the best complimentary meal I've eaten at a hotel. Rooms are spacious and some have a nice balcony which was convenient for me being a smoker as this is a non smoking hotel(which I prefer)

"KC Speedway BW"
kimberlysP8506XA, 22 Juin 2017

It's a nice comfortable hotel. Clean rooms, comfortable beds. Just passing through Kansas City and was surprised by availability of rooms on Sunday near Basehor (aka Bonner). Hotel staff was pleasant and helpful. Near the Speedwayand other sporting event areas.

"The Best Hotel I have ever stayed at"
melissanicolehankins, 20 Juin 2017

I came to Kansas city for my sons appointment at the Children's Mercy Hospital and found this hotel to stay at it looked great and near the mall and that was a plus at check in the lady was amazing I wish I could remember her name she was sweet and knew what she was doing and did it very well, as soon as I got to my room I was amazed the tv was huge as well as the bed I even had sound machine the bathroom was big there was a separate faucet for drinking water make up removers good shampoo and conditioner and more and the shower was amazing it had to be the best shower I have ever had in my life the swimming pool was heated and had a 2 story slide the next morning my breakfast was not the best I have ever had but it was ok after breakfast my one year old and I went out side and he played in the water fountain and then we walked to the racetrack that was very cool my trip was great and this hotel made it very fun!!

"wedding blues"
192candaceb, 19 Juin 2017

no parking available 95% of the time, was asked to move my car so someone else could park in the spot i had. wedding party until 1:00-2:00 a.m no sleep until around 3 then breakfast was null n void it was to packed and ppl were not getting up and considering others wanted to eat so ate else where

"My KC speedway stay"
soxs35, 13 Juin 2017

The staff went out of their way to make my stay comfortable and pleasant. It's was the third time there and highly recommend it. There lots of restaurants close by. The Cabela's and Nebraska furniture mart across from the hotel.

"Family Getaway"
Wanda H, 12 Juin 2017

We took the grandkids for a short getaway. The Pool and Slide were great. Breakfast was very good. Hotel staff very friendly. The beds were very comfortable - slept on the fold out couch with the granddaughter. Not the best but it was a fold out couch.

"Beautiful hotel close to the Speedway"
Craig A, 12 Juin 2017

This hotel is beautiful with many amenities and is walking distance to the Speedway. The rooms are spacious, clean and very comfortable. All of the staff are very helpful and pleasant. It was nice to relax at the indoor pool and hot tub after attending an all day event at the Speedway. We will definitely be staying here again.

"excellent stay"
Bettina G, 11 Juin 2017

the staff was very friendly and helpful, i loved our room, the colors, the pool was fun. however the sloped sides through me off. i wish i would have had the time to stay longer. the breakfast had an excellent variety of food.

"Expensive Night"
tiffanybT8619JP, 08 Juin 2017

This was a nice hotel, but because of upcoming events, the price was jacked up dramatically. My stay was there for the day before. The $300/night rate did not match the quality. It was a nice hotel....but not THAT nice! Basically stayed there because it was the only option available.

"Best hotel for games"
cathybL8952RB, 06 Juin 2017

Close to stadium and staff is great! Make reservations as they usually fill up. Never had a problem and we stay here for every home Sporting game. Legends mall has a lot to offer as well and plenty of food places.

"On the way to CO"
Myong K, 04 Juin 2017

Comfortable room and friendly staff made the stay very pleasant. We stayed in a room with refrigerator and microwave. The room was spacious and pleasantly remodeled. Internet was not in working order the day we stayed. Filtered water in the room was a very nice bonus feature.

"Nice room, nice staff"
Djpoll, 03 Juin 2017

Room was really comfortable. Large screen TV in the king size room. Clean and higher class feel than the usual Best Western, but YOU WILL PAY FOR IT. One benefit to help increase the value is free warm breakfast. Food was tasty and lots of choices. Pool area and workout room looked well kept but we did not use. Perfect place for Sporting KC or speedway event!

"Just a soso experience this time around"
mouse14545, 30 Mai 2017

Have always enjoyed top notch service at this location in the past, but on this visit, the lighting, or at least location of lamps was poor. Made the room seem to dark most of the time in the evening. The breakfast was less then good for my wife and I on this visit. Normally it is good, but the scrambled eggs were burnt, only one slice of wheat bread was available, the oatmeal container was out, and the decaf coffee was out. It has been busy during past visits, yet the meal was wonderful. I am just not sure who was at fault this time around. I only know I was not satisfied with the kitchen staff on this visit. The rooms are clean and well kept, water was hot, and bed comfortable.

"Very nice hotel. "
Reese P, 28 Mai 2017

Room was clean, breakfast was good, and in a great location. The slide at the pool was great for the kids. The staff was very friendly and helpful. Definitely will stay here again. I would have liked to see the hot tub jets work in the pool area.

"Very nice hotel"
slukyam, 19 Mai 2017

Clean room, comfortable beds, good breakfast and great location but a little pricey for those who don't use all the amenities offered. I like that there are rooms with balconies. It made it convenient for my husband to go out and smoke without having to go down to the parking lot. You just have to keep the door closed if smoking.

"Great place to stay for Nascar weekend"
Nancy W, 17 Mai 2017

We have stayed in this hotel for several years because it is very close to the track, so we can walk and avoid traffic. It is also fun to watch the haulers leave the pit area. The employees are welcoming and the breakfast is wonderful. The rooms are clean and

"Nice staff, clean motel!!"
scoty2017, 11 Mai 2017

It was a nice motel, great stay, and courteous staff!! The rooms were nice, the pool had a slide, and the breakfast was great! I felt the place was very clean and a great value for the money! Thank you!

"Great Hotel"
236kennethj, 11 Mai 2017

Great Hotel...location, clean,decor ,surround sound in your room,staff and just what you would expect from Best Western Premier hotel.I travel extensively and always stay @ Best Western hotel's this HOTEL one of the best !

"Always a Great Place to Stay"
larryhE889MG, 11 Mai 2017

I use this facility for professional training classes and the staff and facility have always been top notch. The students love their rooms and the breakfast served each morning. Afternoon drinks are always available and near by is shopping galore.

"Great getaway"
ler387, 08 Mai 2017

We throughly enjoyed our 2 night stay at the Best Western KC Speedway Inn & Suites. This was our second stay and plan on it again (and again). The staff is very professional, warm and knowledgeable. Great amenities in a very neat area of Kansas City; especially if you enjoy shopping!

"Typical BW"
emilycS2161ZQ, 08 Mai 2017

This hotel met expectations and is average. We had a very short stay so we did not take advantage of all of the amenities (breakfast, pool, exercise room). Staff was friendly and always checking in. Seems newer, but price was high. You are definitely paying for location.

"Great staff"
F9034YMpamb, 29 Avril 2017

The staff was very friendly and very helpful. I always got a smile and a greetings when entering or exiting the hotel. The hotel is clean and comfortable. Would stay there any time I am in that region.

"Great bed"
Michael G, 24 Avril 2017

We found the room to be clean and quiet, with an excellent bed. The light control was better than most, as the valance helped keep light out of the room. The breakfast was quite good and replaced quickly.

"Great but a couple issues "
SunflowersnKS, 13 Avril 2017

There's much to like about this hotel. Nice Lobby, friendly front desk staff, good breakfast, and great location. The room itself seemed a little worn but, it had some nice touches. Speakers in the ceiling above the bed for the 42 inch tv, a magnifying mirror in the bathroom, great complimentary toiletries, and filtered drinking water were appreciated. Nice big shower as well. The cleanliness of the room was iffy. I noticed things like dust on the Kleenex cover.. thick dust that hadn't been touched in awhile. Popcorn kernels and debris on the floor in between the bed and night stand. Little things like that. Those may seem small but many years ago as a summer job as a teen I cleaned hotel rooms at a Best Western in another state and the cleanliness standards were extremely high. I notice those little things as they were things I was taught to look for as a maid at a BW. One other issue.. the bed was uncomfortable. Both my husband and I tossed and turned the three nights we stayed. To be fair we have a very good bed at a home so we are used to a top of the line mattress. We travel a lot and we've had much better beds in past hotels we have stayed at.. to be fair though we've had much worse as well. We do recommend this hotel. The good definitely outweighs the little issues I noticed and nowhere is perfect.. especially at this price point.. for the money it was a good value.

"Mini Vaca"
Cassandra E, 11 Avril 2017

We really had a wonderful overall experience here. My family and I were on a mini vacation and stayed in this hotel for the first time. The rates were a little high however my kids loved the slide. I wish the pool would have been a little bigger but it was good. The breakfast was amazing and definitely a perk so we didn't have to pay extra for that too. Great place! This will be our go to hotel from now on.

"Must Stay Here"
611dustind, 10 Avril 2017

The staff is fantastic and the pool with slide phenomenal!! Pick eaters no problem BW has an awesome breakfast selection!! If it's just the two of you the onsite lounge is wonderful. Do not second guess this hotel it is worth it!!!!!

"Not Bad"
ILTraveler04, 08 Avril 2017

Stayed for 3 nights while at a training class for work. The staff I encountered were all friendly and attentive. The breakfast in the morning was good and the staff stayed on top of making sure everything was well stocked. The room is dated and average, the bed was fairly comfortable, the bathroom area was clean. Overall not a bad experience, I did not use the swimming pool or fitness center so no review of those areas.

"Much much nicer than we expected."
lauratee2017, 07 Avril 2017

We were wanting to stay near The Legends so we couldn't combine business and a birthday and have plenty of options to celebrate. What a lovely surprise this little gem of a hotel was. We thoroughly enjoyed all the amenities.

"Fantastic hotel to stay at when in Kansas City, KS"
Bob S, 04 Avril 2017

I was pleasantly surprised with everything at this hotel. Beautiful from the outside and fantastic inside. Fantastic staff and great decor. The room was clean, quiet and the staff super friendly. The place is friendly and laid back and made me feel very comfortable on a long stressful business trip. Bob

"Best in KC"
Branny828, 27 Novembre 2016

Amazing everything! Star the bartender is awesome. We had family in town for funeral, got the bereavement rate. They let us gather in the lobby lounge area to mingle with each other. On both nights we were there we all were down in the lounge area talking, lots of seating and a wonderful atmosphere. There is a two-story waterslide for the kids and the grown ups too. All of the staff was wonderful I will definitely stay there again if we are ever nearby. Highly recommend.

"The best in KC"
Lindseyellerman, 25 Novembre 2016

Amazing staff, clean rooms, convenient location! My husband and I travel a lot and we always stay at this location. We have never had a complaint here. Great location to walk to entertainment, shopping, sports events or dinner.

"Great hotel"
98lorip, 15 Novembre 2016

Very nice hotel..great staff only down fall is you don't have control over the temperature in the room cant get it to cool below 70 and the beds are way to soft woke up to a hurting back..would stay here again!

"Great Stay! "
LoveAdventure44, 15 Novembre 2016

We loved this hotel! The breakfast was amazing, which is important for my family of 4, it also saves a lot of money. Our room was spacious and clean, the pool was very fun with a waterside, the employees were nice. Overall a very enjoyable stay.

"Updated Rooms make for a nice stay"
holeinone44, 15 Novembre 2016

This hotel is a good value for being so close to downtown and the convention center. It is not new and posh - but is clean and rooms are quite nice - equipped with coffee maker, micro. and fridge. Good value

"Maid service"
BigFatK, 07 Novembre 2016

Excellent hotel, great room. Would have been a wonderful stay had they provided maid service, Wasn't very happy about that. A note seemed to imply that our schedule wasn't convenient for them, so they skipped us,

"Excellent hotel experience"
Debra R, 04 Novembre 2016

I could not be happier with my stay at the Best Western. The staff went out of their way to accommodate me after I made an error in scheduling. Everyone was so kind and attentive. Both of the rooms I stayed in were beautiful and spacious and the whole facility was spotless.

"Moving across country"
Valerie K, 03 Novembre 2016

Right across the street from sports stadium! Clean, good service, and a lovely free omelet breakfast. With in walking distance from a couple nice restaurant's without having to cross any major streets. Would definitely recommend.

"Great value and very nice, clean hotel"
Rick O, 31 Octobre 2016

The hotel was clean and nice, and had a more upscale feel than most Best Westerns we've stayed in before (it is a Premier). The breakfast food was the best breakfast I've ever had at a hotel. Check-in was simple, the bed was comfortable. Overall, a wonderful stay and we will stay here again!

"Very Nice and New"
Gary S, 26 Octobre 2016

Immediately across the street from Sporting KC Park. Nearby to all the shopping and entertainment in the Legends area. Has a bar in the hotel that opens at 5 PM. has free hot breakfast including scrambled eggs and biscuits and gravy.

"Clean and comfortable"
Jocelyn A, 25 Octobre 2016

We love this hotel! We stay on 3rd floor with the balcony that over looks Kansas Speedway! Such an easy short trip to the track and plenty of restaurants nearby. Oh yea, and the CASINO!! We recommend this place to everyone!

"Great stay"
David M, 18 Octobre 2016

Stayed here for the race weekend. Great hotel. Was able to walk to the track. Very clean, nice big rooms. Breakfast was ok. Nice pool with hot tub and water slide. Will stay here again. Lots of stores and restaurants close by.

"Best Western Preimier - Great Choice"
Carolyn G, 10 Octobre 2016

The pool had a water slide which my son loved. The breakfast was good however the same everyday including Sunday. Clean hotel, friendly staff. I stayed for a week with my 10 year old son. He felt he was living in luxury.

"Nice Place"
Rose D, 08 Octobre 2016

Very nice stay. Likes that all staff was so happy and friendly. Rooms cool and clean. A location was the reason for the stay. Breakfast was ok i would have liked more choices. Next time I am in the area will stop by because of service.

"Our KC getaway"
ler387, 28 Septembre 2016

Great place to stay; clean and comfortable room. Great location--lots of shopping! Good restaurants in area. Movie theater (including IMAX)--lots to do without having to drive if you don't want to. Excellent staff!

"Perfect stay as always"
LynelleG, 26 Septembre 2016

I've been to this Best Western many times and have never had a bad experience. Very clean. Staff extremely gracious and friendly. I love having fresh water and iced tea waiting in the lobby. Bar staff, Starr especially, very friendly and knowledgeable. This is the perfect location also, right beside Legends.

"Best Western KC speedway"
538marthal, 24 Septembre 2016

This hotel is in a very good location, has great staff to answer questions and provide directions, clean rooms and comfortable beds, better than average breakfast. I stayed for business but would like to return around Christmas for the shopping at Legends

"Amazing all around"
Dawn L, 20 Septembre 2016

Angie at the front desk was AMAZING! She went out of her way to help me. Great customer service. Beautiful Hotel and décor.Love this hotel.!!!! And the Location???? OMG If I could ever get my corp office to schedule meeting at race time would be freaking amazing. Literally feet from inside the track. You could say you were at the races from the balcony and not even buy a ticket. Wished pool, hot tub were bigger and lighting was better but they did the trick..

"Perfect Location"
Jeanne D, 14 Septembre 2016

This hotel was perfectly located for the people I needed to see in the Kansas City area. The environment was pleasant and the staff very helpful and welcoming. The room was well-appointed. I'll definitely be back!

"My home away from home.friendly,clean, quiet and efficient!"
rlrussell54, 12 Septembre 2016

best hotel experience possible.everything is comfortable, clean and works well. the staff has always been friendly, professional and attentive.the morning breakfast is excellent. you don't need to look anywhere else when you are in the western Kansas city area.

"Best hotel stay ever!"
Lonnie210, 07 Septembre 2016

When making reservations for this hotel we forgot to ask about parking with a boat. The front desk said the hotel was almost full but let us park in the hotel's check in area, nice! The room was clean, the bed very comfortable, and the surround sound system was a nice touch. First hotel I've stayed in with surround sound. Being Labor Day weekend the hotel was full of kids, yelling and running down the hallways but once our door closed we didn't hear a sound.

"Do not pass up this hotel!!!!"
Julia R, 06 Septembre 2016

Everything about this experience was amazing. When I first called I used the number on Trip advisor and ended up calling a customer service number that is used to book reservations not the actual hotel. After booking my reservation through this system I immediately searched for the number of the actual hotel. Due to the time we were arriving and the short notice of the booking and I wanted to be assured that everything was set in stone before making our trip. The staff was more than accommodating to our needs. After calling the hotel Kim answered the phone and was very helpful. She scheduled my early check in and assured me she would tell the person coming in after her our plans so there was no confusion. Needless to say when we got there everything was taken care of. Our room was ready and so were our keys and check in was very quick and simple. Tiffany was the front desk clerk when we arrived and she did everything she could to make our stay as comfortable as possible including letting us borrow a box fan (my husband and I forgot ours and cant sleep without it.) Every employee we communicated with was extremely friendly and helpful. At one point our keys to our room stopped working and Christine fixed them for us immediately so there was no inconvenience. The rooms were clean and stocked nicely. Oh did I mention they have a two story slide in the pool area. It was crowded when we first arrived but by later that night it had cleared out and was the perfect experience for my husband, daughter, and I. This hotel really is better than a home away from home and I would highly recommend it to anyone in the area. Beds were comfortable, shower was amazing, beautiful hotel and super convenient location. The hot breakfast provided was delicious and had a ton of options. Check out was quick and simple. We absolutely will be staying again in the future most definitely.

"Very Clean"
Crystal W, 01 Septembre 2016

Safe location, Friendly staff, Very Clean and affordable. Stay at this hotel when I am in town for events all the time. Would recommend to anyone staying in the KC Area. Easy to get to and shopping, food and events right there.

"Great place to stay!"
brodam01, 19 Août 2016

Amazing hotel with awesome staff!!! Mad respect for Angie at the front desk, always a smile on her face and is willing to help with any needs for your stay?? 5 star hotel in my book!!! Rooms are very well kept and comfy beds for all!!!

"A Little Tradition!!"
Deb B, 19 Août 2016

Daughter, granddaughter & I stay here at least once a summer! We love it. The staff is friendly and accommodating, the rooms are clean & spacious, and amenities are great (especially the breakfast)!!!

"Great Hotel & Great Location!"
mollyh531, 14 Août 2016

Very pleased with this hotel! It was updated, clean & spacious. The pool with the slide was great for the kids! We stayed for 5 nights & very much enjoyed our stay. The location is in a great area close to entertainment, dining and shopping.

"Great Kansas City Hotel"
Jack C, 12 Août 2016

Love this hotel. Always stay here when we travel across country. Fantastic rooms and service plus a great breakfast!!! Location is very good and easy to get in and out of plus great restaurants in the area.

"Great location"
Gary G, 11 Août 2016

this hotel was well situated for the things we were doing in KC. Breakfast was good but the hotel was slammed our first day and they ran out of food around 8:00. There seemed to be only one person handling the refill and clean up as well as the behind the scenes preparation and it took at least 15-20 minutes to get items restocked. Pool and water slide were a lot of fun!

"Nice hotel, good pool, tasty buffet, close to shopping and attractions"
Peter S, 08 Août 2016

We were looking for a moderate hotel with a nice pool that was close to Schlitterbahn and the Legends Outlets. This hotel was nice and fit the bill perfectly. The beds were extremely comfortable! A great nights sleep was had by all. The pool even had a waterslide that the kids played on. There was also a hot tub, although we could not figure out how to get the jets on. Please post a sign with instructions. It was confusing what turned on what (slide vs jacuzzi). The buffet breakfast was also very tasty. They even had a pancake making machine (first time I ever saw that). Very cool. If I was in the area again, I would consider coming back to this hotel.

"Will probably stay again"
Antoinette W, 31 Juillet 2016

Upon arrival, we were told our room was not ready (maid in an accident). After waiting 2 hours we were able to check in. The rooms were very nice and spacious with comfy beds and pillows. One of our TVs did not work, but was not a problem. The staff is very friendly. If I need to go to KC again, I will probably check availability at this hotel.

"Very good place to stay"
vacationjunky2016, 30 Juillet 2016

We stayed 7 nts toward the end of June thru the 4th of July. Check in was handled well and we always looked forward to complimentary beverages in the lobby. Our room air conditioner was maybe the best and coldest we've had anywhere. Pool: While we went in occasionally to use the hot tub over the week spent I did take notice of the same paper cups and orange peels on the floor under the slide. No one seemed to have noticed and picked up. It was hit or miss with towels as we noticed many people wrapping one or two around them and leaving the pool area. Therefore it was going to take the staff that much longer to get and clean them. Housekeeping: While all in all good service was uneven. One day we had no service at all despite the fact we left early morn. and didn't return until night time. The hotel seemed very full around the 4th so I'm sure the staff had their hands full. Breakfast: This I looked forward to every morn. It offered everything your average person eats every day. Seating could be an issue if you showed up when everyone else was there so you were better off coming down early. If you came down during prime time you may have to wait on eggs and other hot items. Parking: Although there are signs around and they put an extra sign board out one day when the sports venue across the street was in use parking is on the honor system. We drove in one evening and witnessed a woman and her son drive in, park and literally run across the street probably running late for an event. I have trouble believing they were hotel guests. My wife stopped me from confronting them as I was powerless to stop it. Unless the hotel is going to post someone outside at certain times to challenge people driving in there's not much you can do to stop lazy behavior.

"Good but some areas worn and need attention"
EvanL, 29 Juillet 2016

I stayed at BEST WESTERN PREMIER KC Speedway Inn & Suites in July for 1 night. It was very popular with families - nearly all people staying here were families with young children. The lobby was welcoming, with a counter for coffee/tea, ice water and ice tea 24 hrs a day. Counter staff was very helpful and efficient although she had to attend to several customers and answer the phone calls. My room with King bed had half the floor area tiled, the other half carpeted. There was a fridge (it was leaing some water) and microwave oven. There was also speakers in the ceiling, although the coonecting station was loose and could be removed from the wall. Air conditioner was powerful and kept the room cool, even though it was 95 degrees outside. The bathroom had the regular ammenities and an exhaust fan. Breakast was fairly extensive - included hot items like sausage & gravy, scrambled eggs, bacon, as well as yogurt, cereal, make yourself oatmeal with raisins, brown sugar and walnuts, orange juice, bread and bagels with cream cheese, and make your own waffle. But it is served only till 9am - please extend it till 9:30 or 10am. I used the gym, which had 2 treadmills (one wasn't working) and a weight station. There was also an indoor pool and hot tub, although I did not use it. This is a Premier BW and shows it, but some ammenties in the room and public areas are broken or worn out. So a remodeling is due.

"Great stay"
FollowMyTravels, 29 Juillet 2016

Came to town for a concert for 2 days; so happy we came here. Our first night we didn't get there until 3am; the night person, Ester, was very friendly. Room was great, bed was amazing. Bar looked nice, but we unfortunately didn't get to use it. I wish the pool stayed open a little later, because it was constantly filled with kids splashing, making it a little hard to just relax, but it's for everyone to use, so I can't complain too much.

"Family weekend trip"
Reggie M, 26 Juillet 2016

Great location to shopping, restaurants, soccer stadium. Hotel staff was very friendly. Breakfast food was very good. Rooms were clean and updated décor. Only downside was that you couldn't check in early to your room. Fresh ice tea and hot/cold water in the lobby was nice feature.

"Highly recommended"
MegV2, 26 Juillet 2016

Great customer service, clean rooms with comfortable beds, altogether very accommodating. Location is perfect for being at the legends; they have a shuttle that runs till 1am if you want to go to the casino or out for drinks. Pool has a slide, which the kids loved. Breakfast was good too.

"Great Place to Stay"
Sandi L, 24 Juillet 2016

This is a great place to stay. The young woman that checked us in was very sweet and knowledgeable about the area. It was in the perfect location for us near the giant Cabela's store. If you are in town and enjoy hunting, you should check it out, too. There are several places to eat near this location and shopping choices as well. The room was clean and the beds were comfortable. The water slide at the pool was a bit of a rough ride. It slung you around as you went down and emptied out into water that is over 5 feet deep. You might want to consider this before encouraging small children or senior citizens to enjoy it. Otherwise the pool was nice. The only other problem we had with this hotel was the breakfast time. It was clearly posted in many places. We stayed there on July 3rd which was a Sunday. We got up early on July 4th to start our long journey planning on the weekday early breakfast time. We were surprised when we arrived downstairs to the lights out in the breakfast area. One nice gentleman was working on getting breakfast out. He informed us that breakfast didn't start until later. I pointed at one of the many signs that contradicted his statement, and he said that they start breakfast later on holidays. That would have been fine if we were told about it at checkin. They should also post the change on the many signs. He did let us get something to eat and turned the lights on for us. He even told us when he got the hot items ready. In conclusion, I would stay here again, and I would recommend it to others.

"Great Location and Very Nice Best Western Hotel"
J H, 23 Juillet 2016

I recently stayed here for a Sunday evening when the Sporting KC soccer team was home playing an evening game. You are literally across the street from the stadium so the location is fantastic for that main reason. This hotel is another in the line of the Premier line of Best Western....which means this.. better bedding rooms, amenenties throughout and usually very updated and tech savvy. I stayed in a 2queen bed suite room. It has two TV's which is nice, but there isn't a well between the bed rooms and the other Tv room so its kind of a competition for sound etc. The room had a fridge and microwave and good sized bathroom so it may be worth the extra dollars for families. Strengths: Location, newness factor....helpful staff...nice indoor pool that has a slide and a good hot tub as well as adjacent work out room. Front desk is polite and responsive. I complained about a non working TV and also the internet didn't work for 90% of the time spent there and the front desk reduced my bill and answered my request to fix the TV. Good staff and willing to work to get things right Suggested improvements: The eating area for the free breakfast is simply too small, not enough staff and not enough tables and chairs to keep things moving. The pool area needs to be cleaned more than once in the evening and/or morning...dangerous spills and too much trash left by people by the time we arrived at 2pm?

"A year later still a great place to stay-they do things right."
Richard C, 18 Juillet 2016

We stayed for four nights starting on July 2 recently. This is our second visit as we were here in July of 2015, also. We were very happy to see nothing has changed. This is still a great place to stay. The staff is the same, is still excellent and they even remembered us. They did everything to make our stay enjoyable and were successful again. They make us feel welcome and appreciated while providing super service. We will return again for soccer, shopping and other KC activities.

"Nice place to stay in Kansas City"
ljdailey, 17 Juillet 2016

We looked for a place close to Shlitterbahn for a weekend visit. This hotel is very close with easy access on/off the highway. They have a pool with a small slide and hot tub, they are both indoors...great for cold weather but not so great if you like to enjoy the sun while you swim. A nice breakfast is offered with eggs, sausage, biscuits and gravy, pancakes made to order, yogurt, toast and pastries. Also, fresh strawberries and blue berries to add to yogurt or oatmeal. Quiet rooms with no noise from the nearby stadium. Only downside was the A/C. We like to keep our room pretty cool and even though we had it turned down as low as it would go it never was cooler than 68 degrees. After a long day at the water park and a little too much sun a cooler room would have been nice.

"Stay Enjoy Repeat !!!"
RWETHRYT, 14 Juillet 2016

We have been blessed to have been able to stay at this super nice property a second time. Our kids love the pool with tube slide and the hot tub and the 3rd floor room with balcony. The staff here is very friendly and helpful. The breakfast crew was not rushed and continually stocked items well passed the deadline. We will definitely visit here again when we are in the area.

whatdayisit, 12 Juillet 2016

We like to stay at this hotel when we attend Sporting KC games. It is the closest property to the stadium. Our kids love the waterslide in the pool area. The breakfast is always a bonus. They even have a fountain pop machine! The rooms are getting a little run down. The granite table tops make it look a tad nicer than it is. Overall, for a cheap place to stay that is close to the stadium, it was fine. Our room even had a balcony that faced the stadium. The players arrive directly across the street and have their vehicles valeted. Our kids enjoyed seeing them pull up.

"Great value for the money"
D_Hurd1913, 12 Juillet 2016

Recently stayed there for a quick family vacation. We were headed to Schlitterbahn and wanted to stay nearby. The location of this hotel is great, with Legends outlet, the speedway and ballpark literally right across the street. You can enjoy the water park and get in some great shopping as well as satisfy your appetite with the many restaurants in the area. If you're planning on going to Shlitterbahn, be sure and get a coupon code to save off he gate admission. The property itself is nice and clean. The rooms are slightly larger than your normal double bed room. The bathroom and shower are very nice with up-to-date amenities. I especially love the Bath and Body Works toiletries. We didn't get a chance to take advantage of the free breakfast buffet as it is open from 6-9 a.m. and we didn't wake up in time. The bar area is nice and the tea and water available in the lobby is a nice touch for when you come in from the extreme heat outside. I would definitely return to this property again the next time I'm planning a trip in that area.

spencerluck2, 11 Juillet 2016

EXCELLENT all around Service, Spacious Rooms and Lots of Added Amenities!! Very CLEAN Rooms! Really nice pool area with slide for the kids! Helpful and Friendly Staff! Yummy Fresh Breakfast Buffet! Great Location!! Close to lots attractions and restraunts and not far from down town Kansas City!

"Great location, but really showing it's age!!!"
john_charissa, 11 Juillet 2016

We have stayed at this hotel many times over the past years. The location is wonderful for any activities in the Legends area, Schlitterbahn, etc. The pool was neat years ago but has been so crowded on our last two visits that our kids could not even swim. The rooms are very beat up now. Stains all over the carpets and chipped furniture. The hot breakfast is a bonus; however, each morning the hot items were gone and very slowly replaced, if at all. Two of the three mornings, pancake batter never got replaced, which disappointed the kids. The sink in our bathroom did not drain the entire duration of our stay. By the 2nd night, the entire room smelled like human waste and it was coming from the clogged drain. I had air freshener with me, luckily. We did inform the front desk about the clog after the smell appeared. They did seem to get rid of the smell, but the sink was still nearly completely clogged. While all hotels can be noisy, we had people stomping on the floor above us all hours of the day/night as well as a boisterous family reunion that hung out by their RV in the parking lot late into the evening outside of our window. Very disappointing.

"Weekend with Grand Kids"
geralds57, 09 Juillet 2016

If you want a lovely hotel with all the comforts of home, or wish you had at home with ambiance plus at an affordable price, this one is for you. Beautiful, up to date hotel with all the extras. The staff was attentive and courteous to young and old and went so far as to give my grand daughter a couple of batteries for her iPod. I loved the welcoming feel from the staff throughout our stay.

"Good price, excellent location, friendly staff"
CJ D, 09 Juillet 2016

This was a nice place to stay if you're visiting kc. It was close to the mall and the staff was very friendly. The pool was a big concern for me, as there is a large water slide and no lifeguard. My kids are also young and haven't learned to swim yet. At the time we went the pool was empty and I was able to help the kids get to the side without any trouble. As a Midwesterner (overweight) I wasn't able to get as much speed going down the slide as my kids, but it was still fun. The checkin staff was very friendly and they gave us coupons to a local dining establishment, which saved us some decent coin. We stayed in a king suit and though it didn't have a completely separate room the dividing wall was enough to make it feel like two rooms. They have some interesting tech in the room attached to the TV which I didn't invest enough time in to understand. It looks like you can plugin a wide array of devices to feed the TV. They also have some kind of amplifier hooked up so the sound is directed to speakers on the other side of the room. I will consider them again next time I need to stay in kc.

"Nice place!"
160db, 08 Juillet 2016

BW Premier KC speedway stay was very good. The staff was very friendly and helpful. Pool with water slide was a huge hit with the kids. Suite was large enough for our family of 6 to be comfortable and the amenities were plentiful. Room was clean and had fresh linens on beds plus pullout but the floor could have been more thoroughly vacuumed - found m&ms under the coffee table when we moved it to pull out the sofa bed. Complimentary breakfast was good - exceeded my expectations but skip the pancakes and go for a muffin or cinnamon toast. Check out was fast and friendly. Location is easy to get to off interstate and is close to shopping, food and entertainment.

"Best Western Stay"
Jay B, 07 Juillet 2016

No complaints - hotel is very nice. Have already recommended to others; would stay there again for sure. Need to organize the breakfast items a little better (tea bags should be located by hot water).

kathrynp537, 06 Juillet 2016

In a great location. Lots to do around the immediate area.Allowed to check in early. 1 block from speedway and across the street from the soccer arena. The pool/hot tub needs some repairs as the tiles are missing.

"Breakfast in the lobby?"
Scottygirl329, 04 Juillet 2016

This hotel was OK. We had room 223, with a king sized bed, no smoking. The room was comfortably sized, the bathroom was adequate, the bed was comfortable. The heating and air conditioning actually worked well. Adequate space to put things, and amenities such as ironing board and hairdryer and coffee pot. The bathroom comes with shampoo, conditioner, moisturizer, footies and shower cap. Their vanity package gave us a laugh, however. It gives you two cotton balls and two swabs. The soundproofing leaves a lot to be desired. Thin walls and doors could have been beefed up. However, we were blessed that all those with little children, and any partygoers, seemed to call it an early night, so we slept well in spite of it. The lobby comes equipped with free coffee, tea, and water pots, but no munchies. Those you can buy in the alcove next to the front desk, along with bottled drinks. The only thing we found strange was that the breakfast nook was open to the lobby. Since the nook was quite busy, the lobby was quite noisy. The lobby rug had pieces of food ground into it from being tracked in by breakfast goers. As you checked in, you could watch people eating. The breakfast was standard hotel fare, but there was a lot of it and it was hot. The seating was a little different, since you could sit at a bar, or a cushioned seat wrapped around a pole (you could pull up chairs and a table), or low single tables, or high group tables. You could even sit in a family room type area and watch a big screen TV and I guess eat off your lap if you felt inclined. This all had the advantage of accommodating quite different sized groups. Since they seem to always be pretty busy, this is a plus. Just noisy. We would stay here again as long as we got their discount coupon. Its location is quite near State St., which seems the main thoroughfare to anywhere you need to connect up with.

"Awesome stay!!"
kbohannan, 02 Juillet 2016

We stayed in Kansas City for a mini family vacation. We stayed here because of good reviews we read about this Best Western and we were so glad we did. The staff went above and beyond! Especially Angie. We had a very minor issue with our room and she immediately fixed the issue. Everyone at the hotel was super friendly and helpful. The beds were very comfy and my kids really enjoyed the pool with the slide. The breakfast was wonderful! Great selection. If we travel back to this area we will stay at this hotel again!

"Family Trip"
hkay_h, 02 Juillet 2016

We loved the hotel, beautiful inside and out, fairly new. The rooms were large and comfortable. The beds were nice and the pool was fun. The pool slide was awesome! My one complaint, and what cost a star, was its poor handling of the breakfast bar. On weekends they serve Breakfast from 7am-10am. We came down with what had to be the morning rush, just before 9am. We were waiting in line, they ran out of eggs and gravy, two mainstays of the bar. So we were all left standing while the lady took them in back, disappeared for awhile, before eventually returning with eggs. I gave up waiting for gravy. Only one lady was bringing things out,'even though there were two others in the back too. Not sure what was going on. Poor handling of the breakfast bar. Anyway, overall we liked it, we'd recommend it and we'll probably stay again.

"KC weekend"
bonecollector1979, 02 Juillet 2016

The pool was a lot of fun, great location and the staff were great! There were some sewer odor issues just in our room, so hopefully that gets fixed soon. They did provide a discount for the inconvenience. We will definitely stay there again because it is close to the Legends, but also close enough to go have fun in the city.

"Best stay!"
Egaugh, 30 Juin 2016

Stayed here on our way back from CO. There was a snafu with the BW hotel in Hays, so we decided to drive a bit more to KC. So glad we did, Angie at the front desk was apologetic and kind. She offered us a few extras which really made our stay enjoyable. The hotel is nicely updated and clean as well. The coffee, tea, and ice water waiting at the door are welcome touches. Would definitely stay here again!

"Amazing customer service during our first time at Best Western Premier"
Lindsey C, 29 Juin 2016

Due to traffic and a ton of construction zones (with no construction actually taking place) we arrived at this Best Western Premier at 9:40pm, after a long drive from Colorado. We had really been looking forward to taking our kids swimming in the pool to wind down after the long day, and we were arriving 20 minutes before the pool closed. In conversation I mentioned this to the woman working the front desk, and she said that she would be leaving early that night, but she would ask the woman working the night shift if she would mind keep the pool open a little longer. I was incredibly thankful, as were my children. They enjoyed the pool and waterslide the rest of the evening while it remained open and in the morning too, before check out. The hotel itself looks newer and was very clean. There are free drinks (coffee, tea, and water) available all day in the lobby. The rooms were large and comfortable for my family of 4. There is a complimentary breakfast in the morning, with the standard hotel food we're all used to. Overall we had a great experience, and I have the women at the hotel desk to thank for it.

"My First BW "Premier" Stay"
Slovetx, 29 Juin 2016

When you walk through the door, the atmosphere of this "Premier" property is impressive. I was greeted with a smile at the front desk and was in my room promptly. She even asked if I preferred the first or second floor. We had a double queen (no king available when I made my reservation) and the room was large and clean. Large HD TV mounted on the wall, with a true HD signal. The sound is connected to speakers in the ceiling above the beds. You can hear it without having the volume blasting. If you have video on a laptop, iPad, etc there are connections that allow you to connect to the TV. Sadly, I didn't have anything on mine to actually try it out. Overhead lighting is recessed over the head of the beds. The beds are very comfy and the carpet felt clean on my feet. Nice desk for the computer and a reliable Wi-Fi signal. There is a microwave, fridge, and safe in the room. There is also a single serve coffee pot, but it's location is ridiculous. It is so high, even my 6'2" husband could not use it. If you're gonna make coffee in the room, you'll have to take it down and move it to the bathroom. The bathroom is beautiful, with granite-look vanity and tub/shower surround. There is a swing-out make-up mirror mounted on the wall and I wanted to love this bathroom. Sadly, the lighting is terrible. We had at least one bulb not burning, but even it if had been working, the light would still have been too little. The shower head is one of those large "rain" heads. But it was a very gentle rain. If you're a woman with long hair, it's gonna take you a while to rinse the shampoo out. The towels and face cloths were good quality, however. When I went down for breakfast, I was smacked in the face with the sound from four different TV's tuned to four different channels. Just noise! I really hated it. The coffee was very good, but I had my bowl of cereal and got out of there as quickly as possible. We were only here overnight and did not try the pool, hot tub, or water slide. This would be a great place, if they put more light in the bathroom and did something with all those televisions in the breakfast area. But if not, I probably would not stay here again. I've had better stays in regular BW properties.

"Very nice motel!"
Lori B, 28 Juin 2016

The rooms are nice and clean. The motel is in an excellent location with great amenities I feel the breakfast staff was a little lax, but everything else was on point. I would definitely recommend this motel and will stay here again.

"Really good hotel and could be the best in the area."
HBTulsa, 27 Juin 2016

We spent 3 nights at this hotel. It is right across from the KC Speedway and Legends mall. The architecture and interior decoration blend rightly with the area attractions. The rooms are comfortable enough, nice beds and variety of pillows to choose from. The noise from outside and from other rooms is minimum so you get to enjoy some privacy. Air conditioning works fine, but noisy. Small but nice gym with everything working which is hard to find in many hotels and the pool has a two story slide which turns to be a nice attraction.The lounge is pretty nice and with excellent layout to allow people sit in front of 3 or 4 different TV comfortably. Breakfast food is limited in selection but I have to be fair and say the quality and taste is above of any of the same hotels with same score. The coffee available in the lobby is just great. From all the above mentioned I was pleased to be in this hotel but the "little problem" was: Cleanless. This facility receives so many guests that really needs to improve the cleaning of rooms, hallways and specially the pool. Just for that reason I would not rate the facility 3.0 stars, but instead only 2.8 stars.

"great hotel"
Teresa S, 26 Juin 2016

Breakfast was YUM, Water slide was amazing! Guest services were excellent! Overall great hotel! We were only here for one night but I wish we could have stayed longer! Rooms were clean, we even received a crib that was in great condition.

"Wow! Indoor water slide!"
Beksmommy, 25 Juin 2016

Amazing from the front door on! Huge, clean & lounge type lobby w/ bar, TV room, fitness, business & indoor swimming area with a huge water slide! Room was massive, clean, great bathroom w/ great water pressure & drainage. The location doesn't get any better either. Walking distance to shopping, lots of dining and so much to do! This will be our go-to hotel for this area!

"Great Place and Staff"
Casey C, 22 Juin 2016

This place is one of my favorite hotels. Great Staff and amazing rooms at a decent price. I've stayed here twice now and will make it my main hotel for the area. Angela checked us in and she is amazing. She answered all my questions and guided us to a few different places in the area we had no idea where they were. I highly recommend this place and want to give another shout out to Angela! Give her a bonus / raise!

"Great trip"
ryan0032015, 21 Juin 2016

This hotel was very nice and clean. I had breakfast meetings all week so didn't use the breakfast but it looked good and not like most "standard" hotel breakfasts. Rooms were very clean, a stand in shower was very nice instead of a shower/tub combo for a change. All kinds of different dining options nearby.

"Bad smell"
gerri-7, 19 Juin 2016

I checked in to Room 205 on Wed June 14th. I had booked two rooms and this one had a bad smell like sulphur. I immediately called the front desk and advised them. It was very strong. They sent a desk clerk right away who agreed the smell was very bad. She poured a blue liquid into the drain on the sink, tub, and toilet. She said to wait 15 minutes and the smell should go away. It didn't go away. I notified the desk that the smell was still there. I asked to be moved to a different room but they said no other rooms were available. I asked for an adjustment on the price of that one room and they said that they could not adjust the price when it was booked on I feel I would be credited for that room as it gave me a bad headache the next day.

"All good"
Cortney A, 18 Juin 2016

Everything was clean the hotel was amazing. The slide is very fast and I think is a salt water pool because the floor is extremely slippery, so be careful. The pancake achieve is pretty cool not super yummy but very neat.

"thank you natalie"
Bruce L, 16 Juin 2016

the place was great... i was able to get an early check in and a late check out ... natalie made copies for me once and gave me two sets of directions all without attitude... Thanks... the amenties could have been explained at check in but other than that... hell yeah and thank you natalie ...

"Clean room; fair price"
BizDev, 15 Juin 2016

We were in Kansas City on family business and needed a hotel convenient to the southern and western suburbs and points south. The Comfort Inn fit that bill. It's not a luxury hotel; the building, though renovated a couple of years ago, is dated and a little shabby. It is not a four star hotel. On the other hand it's rates aren't four star, or three star, rates. We found the staff courteous and friendly. The rooms clean, and the building quiet. We could have used a couple more towels and we had to ask to have the shampoo and conditioner replaced (we were there several days), which they did. But, overall it was a comfortable stay. This is a three story hotel just yards off of 70 at an exit. We did not find the noise to be a problem. There is an indoor pool and a jacuzzi style tub, open 8-10 daily and a small exercise room open 24/7. The hotel offers a hot breakfast waffles and a hot dish as well as cereal and breads, but we did not eat it. There is a single entrance/exit and limited parking (although we were never without a parking spot). There are no restaurants in the immediate area. Going north on 78th street, under 70 and up several long blocks,takes you to a number of fast food restaurants, like a Sonic; and a Walgreens pharmacy. Taking a left at the Walgreens will take you to a food store (on the right going west), but it is some distance. We found no non fast food restaurants within easy distance. The closest were around the Speedway.

"Nice rooms, great pool"
Jamon A, 12 Juin 2016

The rooms were nice, which is to be expected at a hotel in this price range. The kids really enjoyed the pool and water slide, and we alo enjoyed the complimentary breakfast, which included cold and hot breakfast foods.

"Awesome as usual"
Alice C, 10 Juin 2016

We've stayed here several times and have never had a bad experience. The hotel is modern, very clean and the staff are always accommodating, very friendly and the manager is very nice and always asks to make sure everything is ok. This last visit, there were no 2 queen bed rooms available; however, we were offered an upgrade to a queen suite with a balcony at no extra charge. The room was large, very nice, clean, with filtered water in the restroom, free Wi-Fi and a mini fridge. The kids love the pool with the slide, the hot tub and the work out room. There is a variety of restaurants near by as well as shopping at the legends right around the corner. I can't give this hotel enough praise, we prefer to stay only at the Best Western Premier in this area. I give this hotel a 5+ star rating.

"Spacious rooms!"
Phil H, 09 Juin 2016

I had a very late arrival, but I was well taken care of. The next morning when we checked out the breakfast had already been taken down but the we were given a glass of milk and a couple glasses of coffee

"Best Western Premier Kansas City, Kansas"
Brenda S, 07 Juin 2016

One of the nicer Best Westerns that we have stayed in. The front desk attendant was very friendly and helpful. She asked our preference to which floor we wanted to stay. I mentioned wanting quiet and she was very informative about which area may have little children. The pool has a slide and we as adults even enjoyed it! The room was spacious and the bed was comfortable. The mini-fridge was larger than I have had in the past. The breakfast was of good quality and taste. The price was very reasonable. I would recommend this hotel very much. We had a good experience for this stay.

"Great stay!"
tkdiver1, 05 Juin 2016

Pool and slide was great fun. The facility is updated and well kept. The bed was comfortable with good quality linens. My daughter had wanted to stay at the Hampton, but was very impressed with this choice and would readily book again. There is a nice kid area off the breakfast room with kid television programs and movies.

"Love it! Bringing my family back!"
Eric L, 03 Juin 2016

This is by far the nicest Best Western I have ever stayed at. I am used to staying at Marriott properties, but every place was full. I stayed at the Best Western Premier because of necessity. I was VERY surprised how nice it was. I will definitely be looking them up again. The pool and slide was amazing. This is a very family friendly hotel. Side note, the biscuits and gravy at breakfast were top knotch.

"Weekly stay"
Moe J, 01 Juin 2016

Very nice and modern motel with plenty of restaurants and extra curricular activities close by. The staff is very accommodating and professional. Love the surround sound in the rooms. Very nice pool and spa with an impressive water slide.

WISCONSIN53085, 31 Mai 2016

Good location, modern but shower was difficult to operate, very small hotel bar. Only food was free breakfast. Other hotels and restaurants in area. Mall across the street. Easy on and off the freeway.

"Great place to stay"
Julia H, 31 Mai 2016

We accidentally stayed here on the weekend of a race. One of two races a year. Whoops. We stopped on a whim during an 18 hour road trip with a toddler and a 15 year old dog. My husband went in a asked for a room and a lady at reception was a little shocked and found out fast we were asking for a room in a 99.9% booked hotel. There was one room left for appox. $400. My husband asked if they had a military discount and she said no, but she'll work on it. She discounted us to around $150. We had a wonderful experience in a clean and beautiful hotel. We used their indoor pool, fitness center, and ate at their breakfast lounge all really great. Wifi was a little spotty but what kind of wifi isn't at any hotel. The receptionist gave a coupon for a free kid's meal at a really cool dinosaur restaurant and all of us loved.

"Easy comfortable stay"
Syrah23, 30 Mai 2016

This Best Western is new and staff is wonderful. Rooms, while not huge, are very comfortable, fresh and very clean. The breakfast, which is included, is the best I've experienced at this mid-level of hotel. Love that the scrambled eggs were real and freshly prepared. The property also offers many amenities and plenty of food options nearby.

"small disappointment"
Kristy D, 30 Mai 2016

i know u can't please everyone all the time. we changed into our bathing suits our last nite there. walked down to pool to find it closed. u have to do maintenance,and there is no reason 4 me to dwell on this so this is all i have to say

sprockster1963, 29 Mai 2016

Been staying there for work and the rooms are real nice has a nice pool computer room plenty of restaurants in the area and baseball games at night with the race track across the street plus a shopping mall

Karen S, 26 Mai 2016

Normally use Marriott but was pleasantly surprised at the comparable quality and service. The kids loved the indoor pool with 2 story slide. Quiet and comfortable. We could see Kansas Speedway out our window.

"Locaton, Location, Location"
Leroy E, 26 Mai 2016

Speedy check in, friendly staff. Clean, comfortable and quiet, good breakfast. 5 minutes to the Legends outlet mall, lots of choices for restaurants, and just a couple of minutes to the Kansas Speedway.

"Unexpected suprise"
Melissa J, 23 Mai 2016

I belong to a loyalty program of another hotel group but after my stay here I may switch. Excellent customer service, very well appointed room, fresh breakfast with real eggs, and the convenience of a bar for a nightcap. Indoor pool with hot tub and a small water slide. Short drive to airport, downtown KC and to the University of Kansas. We lots to do locally everyone in your party will be busy and know they will come back to a very nice property.

"Unexpected experience"
SixSix2015, 19 Mai 2016

This is a great property. Excellent customer service. Rooms are nice and the location is close enough to everything in the area (you can walk to most things). Indoor pool, hot tub, small water slide. Nice to have in-house breakfast (with real eggs) and a small bar for late night libations.

"Always a great stay."
Aaron D, 17 Mai 2016

This is the best hotel option for Sporting Kansas City games. It doesn't get more convenient than this location. Plenty of good amenities without being too big. I will even pay a bit more for this hotel if I have to based on it's location.

"Comfortable and Convenient"
Sally A O, 16 Mai 2016

We were very pleased with the location and appearance of this motel. The staff was helpful and friendly. The beds were comfortable. The extras made it a very nice place to stay. We will stay here again when we come to Kansas City.

"staying for the pool"
Ana R, 16 Mai 2016

fun time the pool and waterslide is the reason we stay the kids love it we will stay here again beds are comfy the staff are warm and friendly breakfast is good it has an elevator lots to do around the area good parking

"Kansas Speedway"
Mark H, 12 Mai 2016

I picked this Hotel because it was within walking distance of the Kansas Speedway. I was pleased to learn that there was also a great brew pub and BBQ also within walking distance. I would highly recommend this Hotel if staying in the Kansas City area.

"Best Western Ever!"
Arthur C, 12 Mai 2016

Great location, Great staff, very nice rooms. Would recommend this location to anyone. Beds were comfortable, air conditioning in rooms works great. By far the nicest Best Western I have ever stayed in.

"Great Stay"
Jon K, 10 Mai 2016

Check in went well and room was very clean. The decor was very nice. Beds where very comfortable and I am very fussy when it comes to a bed. Breakfast was really good and kept up. All the hotel staff where great and friendly.closest to KC Speedway just a short walk there. Would be nice to have tram stop at France Family and Daytona, Less walking for a lot of fans. Price was fare for race weekend. Hotel is close to lots of restaurants and Target/Walmart. Great place to stay clean/friendly and well worth the $$$$. Would stay again in a heartbeat. Thanks for a great Nascar stay weekend. Jon/307

"Best place to stay for NASCAR weekends"
Nancy W, 09 Mai 2016

We have stayed here the last 6 times! We tried several others close by, but like this hotel the best. It is walking distance to the track. You can watch the haulers leaving after the races. The staff is great and the breakfast is wonderful.

"Convenient place to stay for Nascar Races"
Doug S, 09 Mai 2016

Very clean place, staff if very professional, friendly, and helpful. It is conveniently located to the race track and the soccer field. Plenty of good places to eat in the neighborhood. Complaints: Bar closes at 10, race gets over about 10. A cold beer would be welcome after the long walk. Motel needs to contract with a transportation company to provide for transportation to and from the race track as several of the near by motels do.

"Definitely 21st century"
Arla G, 30 Avril 2016

Our room was spacious and lovely. The breakfast was HUGE! Our grandkids loved the indoor pool and slide. Our only complaint was the noise that came right through our door. We were awakened more than once during the night as groups of college athletes passed back and forth outside our door. Loved the location - everything round was new and lots of restaurants and shopping opportunities.

"Premier KC Speedway Inn & Suites"
C.r. B, 25 Avril 2016

Excellent place to stay. Close to many fine restaurants and entertainment options. Staff are always friendly and helpful. I would highly recommend this place for an enjoyable stay. The bar inside the hotel was well stocked and had a lively and nice crowd to socialize with. C.R.

"Great Stay!"
dogmom72, 25 Avril 2016

I had to book this hotel last minute and it was actually my second choice but I'm so glad I stayed at BW Premier KC Speedway! The hotel is very convenient to get to. It's close to lots of attractions and restaurants and shopping! The hotel was was very pretty place and most importantly...clean. It felt welcoming right when you walked in and the staff greeted me right away. The room was very well equipped with everything you might need (or forget to bring). This was a great home away from home.

"Stay was good!"
B3510UBmarkn, 22 Avril 2016

It was a very good stay. The room was clean and quiet and they provide excellent internet access that allowed me to keep working on into the night. Plenty of amenities close and they have a good bar and good breakfast.

"Beautiful property"
chelseys221, 22 Avril 2016

This property has very clean rooms, quiet area, and a caring staff. We will be back anytime we are in the area! Absolutely love the decor, hot breakfast is a major plus, and the pool is always fun for the kids.

"Excellent stay"
Crystal B, 20 Avril 2016

Forgot to review. We were there 8/2015. Wonderful stay. Informative employees, loved the pool and slide, breakfast was excellent too. They recommended an excellent pizza delivery service. I had reserved online and we got exactly what it showed.

"Pleasantly Satisfied"
Steve L, 20 Avril 2016

Date of stay: 4/6/16 and 4/7/16 While traveling on business I stayed at this Best Western. Until now I'd never heard of a "Premier" level property and I was pleasantly surprised to find the hotel nicer than I might have otherwise expected of a more budget concious hotel chain. The Best Western Premier KC Speedway Inn and Suites is reasonably posh. A large, comfortable lobby includes a small full service bar, breakfast area and down the hall a mini-gym, pool (out of service this visit) and the meeting room we used for our conference. Rooms are large and include suites, some with balconies. My room was comfortable and clean. The weather was warm enough yet not hot and it was nice to be able to open the window for a fresh breeze. The bed and linens are nice although the bed was a bit on the soft side for my liking. The only area of improvement I might suggest is in the lighting as the room was not bright at all. In fact, I would suggest the room was on the dark side even with all lights lit. For families or "Gamers" an added benefit to rooms at this property is that the medium sized flat screen includes an amazingly robust I/O system which might otherwise be found on the television but in this case would allow one to connect almost any system which would sit on a dresser located under the TV. Speakers over the beds would enhance the audio nicely. In the end, our two night stay was nice. The ubiquitous breakfast decent. The service excellent. I would recommend this Best Western.

"Beautiful hotel, easy walk to Cabela's"
John H, 17 Avril 2016

We stayed here on our way to go turkey hunting. Lovely hotel. The room was beautiful, the bed very comfortable. The whole facility was immaculate. Breakfast was very good. Staff was great except the person running the bar who was rude. We arrived a couple minutes before closing at 10, hoing for one glass of wine. We got "we're closed" barked at us. No "I'm sorry, we're closed already." Otherwise, this is a great hotel. Would happily stay here again.

"Appearances are everything these days"
Debora L, 15 Avril 2016

Lobby sounds are easily heard upstairs, since the open lobby prevents shielding. we were at the end of the hall, but the sounds were evident thru the door. The inattentive desk clerk, processing distress to a friend on the phone, prevented our being able to call the front desk to report the ice machine was off ! Rang & rang & rang. Had to go to the front desk to report it! They need to pay an appropriate wage to obtain careful staff. The bed had a pillow top, but underneath it, the mattress was not supportive at all, so the body collapses into the mush. Not much choice for bed-coverings: heavy comforter (excellent for arctic conditions!) or sheets. For us, not a great sleep - the main reason we were there.

"Great Hotel!"
Wfam1, 13 Avril 2016

We loved our stay! Friendly staff & nice hotel! The pool was really fun. Breakfast was great. Decorated nicely and the staff was very friendly and helpful. We booked 11 rooms and all of our friends were pleased. We will definitely use this location again!

"Birthday fun "
Tina H, 10 Avril 2016

Clean, excellent condition, and services. Staff was good, front desk clerk was awesome! Someone from house keeping was a bit rude and started making up random rules. Other then that we had a blast! Overall I would recommend this place to anyone.

"My family loved it!"
hiattcrew, 08 Avril 2016

We are a family of 6 with kids ages being 9, 6, 5, and 1. We received a phone call about 2 hours before check in. The hotel had a family with a medical emergency and was looking for someone to take 2 king rooms instead of 1 double queen room so the family could stay another night. We had the flexibility to do that so we agreed to the change. The employee then thanked me multiple times and said he would reduce my rate from the $142 I had booked at to a total of $99 for both rooms. Upon arrival, a different employee thanked us multiple times for our flexibility. I appreciate that this hotel was willing to make accommodations for a family in need and that they were so appreciative to us for helping them make those accommodations. The hotel was clean and employees were friendly. My kids loved the big slide at the pool and the unlimited supply of ice water, pretzels, and mints in the lobby. I LOVED the location. We went to the area to attend a Real Salt Lake soccer match against Sporting KC. The hotel is literally across the street from the stadium. Not a half mile away across the street...right across the street! It is also near shopping and plenty of food options as well. My one complaint against the hotel is that their pancake maker wasn't working and my kids were disappointed. There were several other choices, so they survived! Overall a great experience!

"Nice place, not a suite with a door"
Nicole D, 06 Avril 2016

The hotel staff was very nice. The place was clean. The breakfast was good. It's a great location. The reservation desk said the suites had a door to separate the beds from the living room area. This was not true.

nanna25, 06 Avril 2016

the friendliness of the staff is exceptional, the closeness to restaurants and shopping were awesome the hotel although close to the highway you don't hear noises. it is easy to find and easy access to the hotel is great. I prefer this hotel to others I have stayed at simply because of the reasons posted. They are also pet friendly and have a large area to safely walk your dog I would highly recommend this bestwestern before I would consider anywhere else. in fact there is a hotel right across the street from my doctor I prefer the drive to ensure I get a good nights sleep

"Great stay!"
Brian H, 04 Avril 2016

This was our second stay. Our 11 year really loves the slide at the pool. The staff is very friendly and the rooms are nice. We all love the breakfast which is included with the stay. Very nice sitting area in the lobby.

Heather F, 31 Mars 2016

We went for a medical procedure for our child and the rooms were a little dark and a lot of breakfast was empty and we did find some trash under one bed but was clean every where else and overall it was ok. Our kids loved the slide.

"One night get away"
aprilopoly_033031, 28 Mars 2016

Everything I expected. Staff was friendly and helped to fix my online reservation error. Didn't use the pool, but it was beautiful. Perfect for family trips. Location was perfect for our casino, dining, and shopping needs.

"Always a great experience "
Lindseyellerman, 28 Mars 2016

We stay at the Best Western 3-5 nights a month. The hotel and staff always make us feel at home from the time we arrive until checkout. The hotel is always spotless, from the outside to our room. Rashid and his staff always make booking and our stay an enjoyable process. We have stayed in other hotels in the area when they were booked up and we always come back because they are the best!

"Time with friends"
dmiles113, 18 Mars 2016

Great place to stay for shopping/eating, sports games at legends and Zona rosa. Everyone at best western is always very helpful and professional and wanting your stay to be the best. The rooms are very nice. The exercise room and swimming pool are great. The breakfast is very good. The in room internet is nice.

"Good night stay, mediocre breakfast."
SteveO82, 17 Mars 2016

We stopped in here for 1 night. The staff is very professional. The rooms are clean. The kids loved the slide at the pool. There is always fresh coffee in the lobby. And the breakfast was a bit below par for a Best Western. We would stay here again.

jhgiesick, 15 Mars 2016

I stay at this hotel every week for work. Very clean, modern rooms. Staff is amazing and have always taken care of me when I'm here. Close to many restaurants and lots of shopping. I would recommend this hotel to anyone.

"Best Hotel I have been in!"
Robin B, 15 Mars 2016

This place was great! The breakfast was amazing, the room was clean and smelled good. the whole staff was awesome. There is a lady who works the front desk (Christy or Christina?) She was amazing, best customer service I have ever had. She told us about everything around there. She suggested the casino down the road, several restaurants and even gave us her personal coupon for Sephora at the legends. We took her advice and had a great weekend! Will definitely be back next time we are in KC. I told my Mom In Law to book at BWP just because of Christy! Also, the GM ( a young Indian man) was just a doll!! Great place :)

"KC Speedway BW Hotel"
967micky, 14 Mars 2016

This is a very nice hotel. Reasonably priced. The staff were professional and the hotel was clean. I really like the surround sound in the room I was placed in, very nice. The breakfast was pretty good. Neat pancake maker. No problems at all. I would recommend this hotel to anyone during race season or off of race season.

"Nice place clean and nice room though some maintenance is needed"
Chris F, 14 Mars 2016

I stayed here for a few days and the location was fantastic, staff nice, very clean. There were a few things in my room that needed to be fixed (shower extension hand held not working and the water filer faucet not working) though they were minor and did not make my staff uncomfortable. The rooms were clean and the bed was comfortable. I would stay here again if I was in the area.

"Very Nice Place"
Bob O, 12 Mars 2016

This is a very nice and convenient place to stay in NW Kansas City. Very close to a lot of shopping, restaurants, and highways. Clean, modern, and up to date. Breakfast is included and ok at best. What do you expect, it's included. Modern atmosphere and very helpful people. Would stay there again.

"Great Stay"
Heidi H, 11 Mars 2016

Staff were friendly, but be advised make sure you book before you go. It was offered at $90/night, but as we still weren't sure what we were doing, as it was an almost spur of the moment thing, we didn't book it and then it cost us $159/night plus taxes, but after a 6 hr drive we just checked in. Room was great, one of the best we've ever stayed at, very clean, lots of room, bathroom was really roomy and smart. One small issue, in the room the heater was really loud, and it was set to blow really cold air, and nothing we did on the control panel helped. other than that really enjoyed our stay in Kansas City! Breakfast was great too!

"Things were a little off this time."
pitbullmama913, 10 Mars 2016

We have stayed here multiple times, and have always been above pleased with our stay. Things were off this time.. the bathroom was dirty, rewards members weren't offered a soda at check in, kleenex box was empty, soap sitting in water in the tub, left over food in the fridge when we arrived, and gum down the side of one of our trash cans. Maybe they just have a bad housekeeper, because we have always always loved our stay... I did complain, and they knocked $30 off our bill, but I'm not sure that was enough, but we have never complained before, so we weren't sure what was fitting.

"Nice stay,clean large room"
Carl C, 08 Mars 2016

I recently stayed here for business and had a very good experience the rooms were clean and updated they were pretty roomy and the staff was friendly. If you're going to a soccer game or the racetrack this is an ideal location as you be able to walk to either venue

"Overnight stay, adding through town"
Karen H, 03 Mars 2016

Beautiful, clean, well appointed room! Would highly recommend to other travelers! Hotel has beautiful decor and very reasonably priced. Good location close to restaurants and shopping right off of the freeway and near Speedway. Great breakfast and staff was very professional! I am very picky about hotels and this one made the mark!

"Good Hotel walking distance from race track."
Thomas K, 28 Février 2016

Great Lobby, and Very nice rooms. It was my first stay at a best western. Was impressed and liked that it had a bar in the lobby as well. Very likely to recommend. Great Breakfast menu with lots of items on it.

Kamilah J, 26 Février 2016

I felt like Repunzel when I was on the balcony. Me and my family had a great stay. The indoor pool with the slide made for a great celebration for my twins birthday. Im glad we choose here instead of Great Wolfe the pool was open from 10am until 10pm.

"Good Place to Stay"
Julia Anne W, 26 Février 2016

Nice Hotel, Friendly staff and they have a great breakfast. It is right across from the Speedway facilities. I stayed for business meetings that I had in the area, but it would be a good place for personal travel with family or friends.

"Overnight Stay"
SJOE69, 16 Février 2016

In town on business and decided to stay here. Check in was a breeze. The rooms are big with lots of space. Very comfortable beds, shower worked great. I didn't stay for the breakfast so I cannot comment on that. Would stay here again if back in the area.

"ok, and awesome pool - but overpriced"
nathancJ4187CX, 15 Février 2016

great location but despite the price and name, this is more of a budget hotel. It's pretty noisy, lots of families. Hard to get sleep after 7am. Breakfast was ho-hum, heater didn't work, not a lot of staff working. Pool is really fun w/ a water slide. it's a nice area for shopping, but you can find a nicer hotel for a lower rate downtown or in overland park

"Poor Breakfast"
Larry S, 07 Février 2016

The breakfast at this hotel isn't very good. The biscuits were cold and hard, the potatoes were cold and I could not get the Microwave to work! And we did not have adequate linens. We had extra toiletries, but only one washcloth each. We also had a bad experience with Best Western Reservations; the Customer Service person seemed to be unaware of what he was doing. We were cut-off twice while on hold and kept getting transferred to different departments. We finally gave-up on getting our free night due on our Reward Points. We had stayed here before and it was a good experience, so I don't know what happened between our two stays.

JamesHyde, 03 Février 2016

Service was great, fast, efficient, professional, and thorough. Room was clean and comfortable. Tessa, front desk, was efficient and pleasant and professional. She went out of her way, to show me where to park the P/U truck and trailer that I was pulling. She also made sure that I knew how to use the WiFi for my laptop.

"Better than Great Wolf Lodge"
DeAndra R, 02 Février 2016

We went to GWL(for the indoor water park) for a day and then switched hotels to Great Western! I would pick this hotel over GWL annnny day! The room was gorgeous and the bathroom was beautiful! Granite countertops and a nice sized tv!! Also has an iPhone adapter to the tv and radio! The pool is great too! My daughter is two and she loved the pool!

"Family Get-a-way"
Connie S, 27 Janvier 2016

The hotel was easy to find and is located in a very prime area for shopping and entertainment. It was very clean with friendly, helpful staff. The amenities were great! The price was very reasonable considering it is in such a great area of Kansas City.

Chasity F, 25 Janvier 2016

This hotel was great, clean and friendly. My only problem was with the heater and it did start working it just took a while. It is a great location for shopping, eating, or visiting the KC speedway. My fiance was ecstatic that they had a car on the shower door but be careful the shower will hit you with ice cold water at first with no way to avoid it.

"very good stay"
Dannigirl P, 24 Janvier 2016

I really loved the stay the location the room was nice everything perfect the front desk was nice down to the housekeeper breakfast was good and the price was excellent didn't try the bar but when we went they had free cake the bed was comfortable and the room was a nice size

"Good Stay"
Ben S, 21 Janvier 2016

I recommend staying at this hotel. The property is easy to access from the interstate. The room was clean and comfortable. The service provided was good. Good value for the stay in relation to the surrounding hotels.

"Weekend stay while attending a wedding"
MisterMAC99, 19 Janvier 2016

Overall the hotel was great. The hotel appears to be relatively new, so the rooms were in good condition and modern. The property looked in good shape and well maintained. We didn't spend a lot of time using hotel amenities so I don't know about the pool or exercise room. Complimentary breakfast was good with a mix of hot and cold items. Would stay there again.

"A major disappointment"
benjaminljohnson, 17 Janvier 2016

We booked this hotel due to previous positive reviews. The experience was negative from the very beginning. When I initially reserved the room, the attendant was rude and seemed bothered that I was calling. Upon arrival, I was impressed with a nice big open lobby. One of the few positives. We had a king suite. The couch and chair cushions had suspect looking white stains on them. I tried to turn them over and it was worse. We then went to check out the pool. It had trash and dead bugs floating in it. I informed the front desk and it was taken care of. When it was time to sleep on the first night I was going to sleep on the sofa bed and my wife and child planned to share the king. I was assured upon check-in that there would be ample extra bedding for the sofa bed. There was none. I tried to call the front desk to get some several times and could not get the call to go through from either the room phone or my cell phone. I had to walk down to the lobby in pajamas and ask for bedding. I was given king bedding for a double sofa bed. Also a stained pillow and a weird zip on pillow case that was also stained and dirty looking. Upon making the bed, it was quite possibly the worst sofa bed ever. It was slanted and not level. All you could feel were springs and wires. I moved the mattress to the floor which was only a slight improvement. Breakfast was adequate, but nothing spectacular. After breakfast I went to use the fitness facilities, 1 out of 3 machines were not working. The next morning the fitness room was out of towels. It also snowed our final night there, no effort was made by staff to clear any sidewalks or parking lots several hours after the snow had stopped. Common areas such as hallways and stairs were also very dirty and had trash up and down the halls on the final morning. Additionally, our room keys quit working at 10:30 and checkout was not until 11. I informed the front desk of this and got an aloof response. I am sure that the hotel will respond and say that "had the guest brought these issues to our attention they would have been addressed." Every time I brought something up the staff seemed annoyed. It was easier to just deal with it and move on. On a positive note, the hotel bar tender was excellent, one of a very few positives about the stay.

"Perfect Stay!"
chelseys221, 16 Janvier 2016

Comfortable beds, quiet rooms, room had cold filtered water on tap, and all staff was helpful. Breakfast was a nice addition. Hotel is beautifully decorated. We will return to this hotel anytime we in the area. Thank you!

"Location good but that's about it"
SCWDMIA, 12 Janvier 2016

Close to Speedway, shopping and across from soccer stadium, but other than that not worth the stay. Dark, worn halls. Grimy elevator. Dated decor, banged up furniture and poor lighting in actual room. While bed was comfortable, due to the worn linens I thoroughly checked the bed to make sure there weren't any surprise visitors. Won't ever be back!

"Great place to stay!"
Vicky K, 11 Janvier 2016

This is the second stay at this hotel for us. The kids love the pool with the slide. The location is close to great restaurant and shopping options. The room was nicely decorated. We had two queen beds plus a sleeper sofa and each side of the room had a nice big flat screen TV. Great staff and clean rooms!

"Great Hotel"
Shalawn D, 11 Janvier 2016

The breakfast was good, the pool and slide was nice and fun, the lounge areas were relaxing and fun we watched the Chiefs game, the staff Very friendly, ONLY 1 thing the shower door didn't close all the way and made little puddle outside shower.

"Very Disappointed Diamond Member"
JJL1964, 09 Janvier 2016

The snow/slush was not removed from parking lot. It snowed on Monday, and we arrived Tues. evening. It was very slippery that evening unloading. Wednesday am, the parking lot was the same. I drove up to front door so wife could walk in the slush as little as possible. She slipped backwards and hit her head on pavers making for a large goose egg. No one helped me to get her up. Another traveler went into lobby and told front desk there is a lady that has fallen and the motel has a big liability with the slush not being removed. Two employees finally came out after I went inside and told them what happened. I took pictures of the slush hazard and they had a yellow sign by one of the pillars that said Slippery When Wet and told me to take picture of it too. I did but told them that is no excuse for not shoveling the slush off the main entrance to lobby. I went to gas station and put ice in a Baggie and my wife kept that on her head as we traveled. Fortunately the ice brought the swelling down and she kept alert. I have stayed in many Best Westerns over the years, Basic, Plus, but Premier were not available were I traveled previously and I expected better from a Premier. I received a Survey and completed it. I received a standard response from Rashid M., General Manager, apologizing and hoping we would stay with them again.

"Great Hotel"
Nichole H, 07 Janvier 2016

We came on a family vacation with my husband and I and our 3 kids. This hotel was great for our family with 2 queen beds, and a sofa sleeper. The pool area had water slides and a hot tub, so we were able to relax a little while the kids played in the pool. It's also located very close to the outlet mall, and Schlitterbahn, and right next door to the baseball stadium. We wished we could have stayed a little longer to catch the game the night we left between our MN Twins and KC. But, unfortunately, we had to get home. The breakfast was great. With pancakes, waffles, eggs, bacon, sausage, etc. and there is on-sight coin laundry if needed. Great place to stay.

"holiday staycation"
beachgirl73777, 03 Janvier 2016

My kids and I loved our stay at this hotel. The staff was super friendly and very helpful. The room was nice and comfy. We all loved the pool and slide. Breakfast was good, nice selection. They even let us stay and swim a bit longer after we checked out. We will stay here again.

clcouey, 03 Janvier 2016

Clean comfortable and affordable. Nice and close to many attractions and shopping center. The pool is very nice, good for the kids. Breakfast was hot and fresh. Check out was fast and friendly, we will go back again

"Hotel is nice, updated, and clean. Breakfast service needs lots of improvement."
Pickytraveler12344, 31 Décembre 2015

We stayed at this hotel over the holidays while visiting family in KC. We chose this location because it is next door to The Legends and the hotel had good reviews. The hotel lobby is well furnished with contemporary décor. The receptionist was very efficient and prompt in assigning a room. The room itself was spacious, clean, and well maintained. My complain was breakfast on two fronts. The breakfast includes scrambled eggs, sausage, hash brown potatoes, biscuits and gravy, assortment of breads, three types of cereal, pancake batter, sweet pastry, yogurt, apple juice, orange juice, coffee and a soda machine. We stayed for five days and same breakfast every day. The service was a problem. Every day, the juice containers were empty, they did not keep the hot items (eggs, biscuits, sausage, hash browns) refilled and the last day they had all items out at once! Maybe the hotel was not fully staffed or the staff needs to be re-trained. The hotel seemed to be pretty full so I don't understand how they could not prepare for a large crowd. Service was lacking every day. The staff is nice and at one point the front desk person had to come and help. Trash containers were full and not emptied out. I am not sure I will stay at this hotel next time we come to KC.

"Excellent rooms and excellent service"
porterk405, 31 Décembre 2015

We have stayed here a few different times and have always had a good experience. We took our younger children this time and the poll with the slide was a hit. And we enjoyed the hot tub. The room was nice and clean and breakfast in the morning was perfect.

"Great service and location"
IowaEmily, 25 Décembre 2015

Stayed for the NCAA Div II Football Championships. Chose the hotel due to location and it did not disappoint. Easy, convenient parking. Clean hotel, good internet, better breakfast than most, nice lobby area and friendly staff. The hotel was full of nice football fans and the rooms were quiet. Pleasant stay and I can easily recommend to others looking to be near the Legends area in KC.

nanna25, 23 Décembre 2015

when I made the reservation I thought I was actually calling holiday inn express. when the clerk learned of this she offered to match the price of holiday inn. so I stayed there it is by far the better of the two hotels. the only thing wrong with it is the mattress for the hid a bed is terrible

"sports fan friendly"
dick2479, 21 Décembre 2015

This weekend was the Division 2 National Football Championship, held for the second year, at Sporting Park, in Kansas City Kansas. This hotel is directly across the stree from the stadium that normally serves up world class soccer, is close to the NASCAR race track and shopping. With attendance setting a new D2 record of nearly 18000 , fans were looking for a nice place to stay and to celebrate with friends. Manager Rashid Mohammad and his staff were most accommodating and gracious in providing an outstanding area for Bearcats to have a tailgate and celebrate the 5th national win. Clean rooms, comfortable accommodations and an outstanding staff.

"Always amazing"
pitbullmama913, 10 Décembre 2015

Always an amazing stay at the BE Speedway Inn. Great bath and body Works toiletries, great people, and best of all if you're a member they usually offer upgrades. Love the specialty shower suites. Can't wait for our next stay.

"They put Best in Best Western"
SRC1964, 09 Décembre 2015

I stayed here 12 days and hope to stay again. I am a road warrior and stay 100+ days a year on the road, 1/2 at Best Westerns. I love this spot, speedway and soccer stadium next door with tons of food nearby. I was treated first class with Natalie and Starr leading the way. Also they have a great breakfast.

"Slide was a blast"
spesial25, 02 Décembre 2015

Will definitely return! Water was much warmer at night then in the morning but still a blast. Would have loved bacon on the breakfast bar but who can argue with free breakfast. Am excited to utilize the rewards program.

"Didn't want to leave!"
Jennifer C, 24 Novembre 2015

Found this hotel on Yelp and was impressed by the reviews. They were true. Great pillows and beds; the room was extremely clean. There were loads of amenities including free internet, breakfast, free morning paper, coffee/tea bar open 24/7. The location was perfect. Beautiful decor in the rooms and lobby. Impressed by the value. Would certainly stay there again and recommend.

"love this best western!"
lori h, 20 Novembre 2015

great location - super clean and super comfy - staff was excellent and helpful - good breakfast and as always comfy beds with extra pillows! we traveled across the country for 3 weeks - from florida to washington - and stayed mainly in best westerns - only 2 times we could not locate one in the town we had stopped in - we stayed in this particular on twice on the way to and back from our travels - loved it!

"Wedding Party"
jeanneh621, 18 Novembre 2015

Hotel staff was great. Lobby area was super for our gathering. We were part of a wedding party and the hotel staff was wonderful about letting us gather in the main area. Hot water issues need to be addressed as most of us had luke warm showers. The pool area didn't open until 10 so I was unable to use the hot tub after working out.

"Would stay again!"
Jesse T, 15 Novembre 2015

Small hotel, but friendly staff, clean rooms, great pool with slide, and good breakfast. This was the nicest Best Western I have seen. Within walking distance of shopping, race track, and soccer arena. Had a problem with check-in but staff went over and above to fix the problem. It was a great stay! Only problem that I was bothered by is the pool was that closed for maintenance without warning our last day there. Other than that, it was fantastic!

"not premier status"
Janessa R, 14 Novembre 2015

This hotel doesn't live up to Premier standards.... First of all, when we walked into the room, we could visibly see hair and debris and the floor, as if the floor had not been vacuumed after the previous guest. Then as unpacking noticed there was dust all over the room. The room was very spacious and decked out in Granite. It just obviously hasn't been well kept, or they need to update the cleaning staff!! then what set it all the way off was, we noticed the mattress had red spots on them, so we further investigated and came to the conclusion this bed has bed bugs.... very upset I notified the front desk, who didn't seem to concerned about the issue.. they moved us to another room (after we packed all our stuff back up) we moved to another room on the 2nd floor, Where we noticed this mattress also has bed bugs, at that point my husband and I had enough and was checking out to go to a clean hotel with out bed bugs.. the front desk staff said that they were not aware of any bed bugs issues, but when we were getting in our car, we over heard another guest stating they were leaving as well due to bed bugs in their room which was on the 3rd floor. We will NEVER return to this hotel again!

"Visit to Kansas City and Independance, Mo"
210russellw, 13 Novembre 2015

Very easy hotel to get to. It is located in a village cluster of other hotels and retail businesses, near the Kansas city Speedway and Hollywood casino, but, in an out of city area off I-70. Hotel has a pool, guest laundry room if needed, kids or adults TV room, great buffet breakfast and very polite staff.

"Very Pleasantly Suprised"
rich l, 12 Novembre 2015

I am going to be totally honest and say that when my company booked me here, I was dreading it. But after getting there and checked in, just wow! Very nice and spacious. The rooms were done in marble with surround sound speaker systems, large TV's, an unbelievable bed. The bathroom was comfortable and spacious with lots of different toiletries for just about anything that could come up. The internet was fast and the staff were top notch. This Best Western has changed my attitude towards the Best Western Brand.

"bad sewer smell in room"
carolsS6909VT, 09 Novembre 2015

other than the bad sewer smell when we opened up the door to the room, everything else was fine. we were glad we had a balcony so we could open up the door and get some fresh air into the room. also, the clock had not been adjusted for daylight savings time, which we didn't noticed until we got up an hour earlier than we had to. we couldn't figure out how to change the time.

"I wanted to like this hotel but.."
Veronica A, 04 Novembre 2015

For me, the # 1 most important thing when it comes to a hotel is cleanliness. At first glance, it looks clean but anyone who is paying attention could see that it was only "surface clean" The bed I'm almost positive was simply made up from the previous occupants. There were several body hairs on the bed under the top sheet and the linens looked like they had been slept in. The mirror on the wall was covered in spots from who knows what. The towels weren't stocked. The shower door was very obviously not cleaned but just wiped off. The floor of the shower was REALLY disgusting . This hotel has all the bells and whistles but there is obviously a problem with the cleaning staff. If we hadn't been driving all night and just plain exhausted I would have went to another hotel. I can see why there are some mixed reviews here as I'm sure if the person who cleaned the room you stayed in was one of the good employees because aside from this it was a spectacular hotel. I hope management will address and correct this issue as we would love to come back to Kansas City sometime to visit and would consider staying here again as long as the room was properly cleaned.

"Beautiful Hotel"
karunnion, 03 Novembre 2015

Very upscale hotel the minute you walk in the door. Has complimentary ice tea, coffee, at all hours! Nice fireplace, bar area, very clean. Room was very spacious, clean and awesome bathroom amenities! Hotel was very quiet for sleeping and beds were very comfortable, with extra pillows too! Would definitely stay there again!

"Family Weekend Trip"
Bill R, 26 Octobre 2015

Family trip to see the Chiefs Game and do some shopping! great hotel and great weekend! Hotel very clean and very friendly. No issues at all. Very nice bar and lounge. My kids really enjoyed the pool! Location is very easy and plenty to do in the area. Thanks again!

"Not up to Premier Standards"
Janice K, 25 Octobre 2015

We had never stayed at a B/W Premier, altho we have stayed at 15 or more B/W in the past 12 months - usually choosing a Plus. This place at a bar in the lobby and even in our room on the 2nd floor w/the TV on - the bar noise was heard in our room until nearly midnight. Room was dusty and towels were not sufficient.

"October NASCAR Weekend"
Bryan B, 24 Octobre 2015

Arrived 4 hours prior to check in, due to start of NASCAR race. Staff and hotel manager went out of their way to make us feel at home, and comfortable. Even encouraged us to pre-race tailgate (in a respectable manner) in the parking lot, and other guests joined us for a while. Hotel location is exceptional in relation to the distance to the track...maybe half a mile to a track tram pick-up/drop-off, or maybe a mile walk to the track entrance. And after the race, the hotel is located on the street that enters the track's in-field, so the driver's trucks/caravans drive by,and it's a site to see; especially if you have kids. The rooms are luxurious, clean and quiet, and worth every penny. I've been in the military for over 18yrs, and traveled all over the world, and there I've witnessed a lot of hotel staffs that could take lessons on hospitality from this Best Western staff. Outstanding experience, and have already made reservations to go back.

"Hotel stay"
Shannon M, 20 Octobre 2015

Your hotel is a beautiful property and great location. Beautiful inside and staff is very nice and helpful. Sleeping and showering is not so good. Beds are hard, pillows are hard or lumpy, leaving neck aches. Shower leaks all over the floor even with towels down. Slipping hazard.

"Great place to stay"
Doug S, 19 Octobre 2015

Hotel and staff are both great. Clean rooms, nice lobby, good breakfast, and nice bar/lounge. Have stayed at this hotel about 12 times over the last 6 years and have never been disappointed. Great location if you are attending NASCAR races. Only complaint are the higher prices on race weekend but no shuttle to and from the Speedway or any special amenities to justify price increase. All else is great and I keep going back for more.

"Still Slipping"
rryan313131, 13 Octobre 2015

Nice hotel, but each time I stay here, it just seems to be NOT as good as the time before. This trip: a) Room smelled bad upon arrival....not pleasant. b) towels are "threadbare" c) shower glass FULL of water spots. Looked horrible. d) curtains wouldn't fully close Disappointed, to say the least.

"Great Hotel"
Kathy B, 12 Octobre 2015

Exceptional Staff. Everyone went out of their way to be helpful. Room was great, very quiet, comfortable bed, nice shower, filtered water, sound system. Breakfast was great. Good selection with many drink choices, tea, water, juice & soft drinks. Extremely pleased, will stay there again.

"2nd Vist to the Best Western Speedway"
Trevor W, 04 Octobre 2015

This was our second time visiting the hotel. We like it for the location, cleanliness, full breakfast, and being able to get a room with 2 beds PLUS a pullout. There were a couple problems with our reservation this time - one was the hotel's fault and one was a rowdy bachelorette party next to our room - so it was not as pleasant as our previous stay but Christina did a very professional job of handling the matters and we were given a discounted price on the room without even asking, which didn't have to be done but was a courteous thing to do. We will likely give the hotel another try next time we are in KC.

"Great for kids"
xamers, 30 Septembre 2015

Clean, close to Sporting Park. Great pool area. By far, this is my kids favorite place. I should rank it really low to keep others from considering it so rooms are available! Service has never been an issue. Parking is great.

"Southern Hospitality in the Midwest"
Ryan M, 30 Septembre 2015

I was extremely pleased with the appearance of the hotel and the cleanliness. My fiance and I were shocked that this hotel could be a Best Western hotel. But, we were pleasantly surprised. We will come back again! Thank you.

"Wedding Large Group"
Melissa W, 29 Septembre 2015

The staff was very nice and helpful for a large group. The wedding party was well taken care of. The facility was nice, clean, and accommodating for children. Thank you for making this special weekend comfortable for the family and friends.

"Great place to stay"
John L, 21 Septembre 2015

Our family stayed to watch a Sporting KC soccer game and loved the location. The decor was very nice, people and staff very friendly. Highly recommend for any type of stay, was also amazed by the audio and video in our room. Must stay.

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