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Codes Avantages

Destination

Inverness, Royaume-Uni

Date d'arrivée

30/11/2022

Date de départ

01/12/2022

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2  adultes0   enfant

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Codes Avantages

Ness Walk, Inverness

12 Ness Walk, IV3 5SQ, Inverness, Grande Bretagne - Voir sur une carte
Ness Walk - Vue extérieure Ness Walk est idéalement situé dans le centre de Inverness. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Venez découvrir le Ness Walk, notre hôtel 5 étoiles de luxe à Inverness.Niché sur les rives verdoyantes de la rivière Ness se trouve le Ness Walk. Cet hôtel 5 étoiles idyllique et calme d'Inverness se trouve à seulement dix minutes du Loch Ness. Entouré d'une magnifique canopée d'arbres majestueux, le Ness Walk offre une atmosphère de sérénité au cœur du centre-ville animé.Ancienne demeure du XIXe siècle, notre bâtiment classé « Grade B », restauré avec amour, conserve toujours bon nombre de ses caractéristiques d'époque. Il présente toutefois une conception et une architecture modernes, qui forment un équilibre parfait entre passé et présent.Les chambres au design sophistiqué et les suites grandioses possèdent chacune leur propre personnalité. Toutes proposent un hébergement de luxe à Inverness. Somptueuses et soignées, elles n’en font jamais trop??! Notre établissement est conçu pour votre expérience personnelle. Venez profiter de notre accueil écossais chaleureux et découvrez le magnifique terrain de jeu que sont les Highlands.Le service exceptionnel est au cœur de votre séjour à l’hôtel Ness Walk.

WorldHotels Luxury

Ness Walk

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Restaurant sur place
    Restaurant sur place
  • Petit déjeuner gratuit
    Petit déjeuner gratuit
  • Air conditionné dans l
    Air conditionné dans l'hôtel
  • Bar-salon sur place ou à 30 mètres de l
    Bar-salon sur place ou à 30 mètres de l'hôtel.
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Service d
    Service d'étage
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Avis de nos clients

En partenariat avec tripadvisor fr
Travelers Choice 2022
Basé sur l'avis de 473 voyageurs
Note attribuée
Excellent
370
Très bon
66
Moyen
26
Médiocre
7
Horrible
4
CONSULTEZ LES AVIS POUR
En couple En couple
200
En famille En famille
50
Escapade entre amis Escapade entre amis
32
Professionnel Professionnel
25
Voyage solo Voyage solo
6
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Overnight treat for two"

5
475kirstym, Glasgow, United Kingdom 24/11/2022

The hotel is in a beautiful location on the banks of the River Ness. We were warmly greeted and ushered to comfy chairs in the cosy lounge looking out over the gardens to the river. Champagne appeared as our luggage was whisked off to our room and check was completed in seated comfort. This set the tone for the rest of our stay. Our room was on the ground floor with patio doors to our own seating area in the woodland garden. The room was spacious and well equipped with everything we could need and more. The bathroom, which was separate from the toilet, was filled with lovely Arran Aromatics toiletries. There was a walk in shower and separate bath with big fluffy bath towels. There were robes and slippers for us too. The room was comfortably furnished with a large bed with quality bed linens. Sky tv was provided in the room and reliable wifi throughout the hotel. Afternoon tea was a delight with an array of tasty goodies which were immaculately presented. Dinner in Torrish was very enjoyable. The dishes are created with thought and imagination and are a visual delight as well as a culinary one. We both loved the Jerusalem Artichoke Veloute. My husband enjoyed the Grilled Fillet of Pollock and I had the Roast Hispi Cabbage which was bursting with flavour. There is an extensive wine list. Breakfast was excellent - buffet items plus cooked breakfast to order washed down with lashing of hot coffee. I need to mention the best asset of this hotel and that is the staff. Everyone we met was friendly and courteous and couldn't do enough for us. We truly did feel welcome and pampered and would love to return her but for two nights next time Don't miss the lovely walk on the the islands on the river.

"FIRST CLASS HOTEL"

5
John T, Ayr, United Kingdom 21/11/2022

What an exceptionally good hotel in a fabulous location close to the River Ness. A great welcome on arrival from really friendly staff and a glass of champagne to start your stay. The rooms are of a great standard and the hotel fully deserves its five star rating. Breakfast was top quality and a lovely and comfortable lounge to eat in. We thoroughly enjoyed our stay and cannot thank everyone of the staff who are a credit to this hotel. Very well done and 10 out of ten.

"We Loved Our Stay"

5
User 20/11/2022

The Ness Walk Hotel is a special place and not just because of the location and accommodations, but because of the people in it - they make you feel like you are at home, even when you are nearly 6,000 miles from it. Tracey and Monica are so kind at the front desk and extremely helpful. Tracey even went out of her way to help me find a bag that I had left at a restaurant in town the night before. Steve, the head concierge, helped to make our first trip to Scotland beyond special. We were in Scotland because we were eloping on the Isle of Skye and Steve helped to set us up with a driver and helped to plan our sight seeing activities. His genuine kindness will not easily be forgotten. If you are in Inverness, I can't recommend staying here enough. We can't wait to come back.

"Third visit and still fantastic."

5
Miles T, Edinburgh, United Kingdom 18/11/2022

We spent two nights at Ness Walk as part of a musical theatre package and loved it. We had the usual welcome by name on parking and a lovely glass of champagne while checking in before being shown to our room. The whole hotel looks brand new and there can be few places where the staff are more smiley and welcoming. The theatre package was excellent. A lovely meal before being given a box of chocolates to enjoy during the show. The theatre is a short walk from the hotel and the seats were the best in the house then back for a night cap. It really is an impressive place to stay. Perfectly located to walk by the river and explore the centre of town we would highly recommend it. My only suggestion for improvement is a bottle or two of complimentary water in the room would be nice. There is the usual tray of extortionately priced goodies and two bottles of extortionately priced water. When you are paying well over £300 a night I think throwing in a free bottle of water isn't too much to expect.

"Such a wonderful place"

5
lifelight, Aurora, Canada 16/11/2022

Such a great stay ... As soon as we stepped out of the bus our luggages were taken care of, than we were showed into the lobby where we were given a glass of champagne and hushed into some comfy sofa in front of a fire place...what more can you ask for ??...I was delighted. Then a very nice lady came to do the check in (first time checking in on a couch in front of a fire place !). Then the so devoted and kind bellman/concierge showed us to our room and explained everything. They even had a complimentary bottle of wine waiting in our room. The room is a very good size as well as the shower. Bed was very comfortable and everything was spotless. The breakfast was good and you had a decent amount of choices. The only little bother was the gravel on their driveway. It wasn't easy to roll out luggage at departure. The location is great along the river and just a short walk to town. Hopefully I can be back one day.

"Good , with a few improvements needed ."

4
killieman47, Glasgow, United Kingdom 13/11/2022

Nice hotel beside the river . The rooms are pretty big , well appointed . You are greeted on arrival with champagne, a nice touch , and the receptionist comes over to sort out the paperwork. As I said , a good place , with a few minor quibbles . The facilities are a bit light - no gym for example . The staff are nice but service , particularly at breakfast us a bit wanting - we had to ask for glasses , milk and butter . For an upmarket place they need to train their staff a bit more . Having said all that , we had a good time and we'd return.

craig ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Thank you for your feedback following your recent stay at Ness Walk. I am glad that overall you enjoyed the hotel and will return again. I apologise there were a few minor service deliver points, this is very unusual for us and not our usual Ness Walk standard. As a result we will implement refresher training in this area immediately. Kind Regards Craig Ewan Operations Director

"Lovely hotel on scenic grounds"

5
SugarBee93, Pittsburgh, Pennsylvania 11/11/2022

The Ness Walk Hotel is a great place to stay. The customer service is excellent. The staff is helpful and friendly. The hotel has a nice bar. The location is a short walk from the main downtown area. There is a beautiful walking trail nearby that takes you to a small island on the River Ness with very old trees and beautiful scenery. The rooms were very clean. The air in the room was a little stuffy and we were unable to adjust the thermostat. However the windows did open. Based on the looks of other hotels in town, I would say this is by far the nicest. I would definitely stay here again when in the area.

craig ewan, Other at Ness Walk Hotel, responded to this review
I am delighted you enjoyed your stay at Ness Walk. The property is very well appointed in a beautiful setting and we do have a very passionate operational team who work very hard to try and deliver for every guests. I will have our maintenance team service the air conditioning unit in the bedroom as this is not normally an issue. Thank you for your feedback. Kind Regards Craig Ewan Operations Director

"Conference stay"

5
StuartD49, Stirling, United Kingdom 10/11/2022

Had a 2 night stay at Ness Walk for a conference. From the second I stepped in the hotel to the time I left the staff were incredible and couldn't be more helpful. Quality breakfast choice. Perfect for a stay in the Highlands for business and leisure, will definitely be back.

craig ewan, Other at Ness Walk Hotel, responded to this review
Delighted you had a wonderful stay at Ness Walk. We have a wonderful team at Ness Walk who take so much pride and passion in trying to deliver every guest's expectation. Really appreciate your feedback and hope to see you again when back in Inverness. Kind Regards Craig Ewan Operations Director

"3 stars or 4?"

3
Maclebon M, Knoxville, Tennessee 08/11/2022

Great customer service..some of the best we have experienced in the world. We can't fault the hotel for that..best we've had. We were greeted, at night, in the parking lot, after starting our highlands car tour. Luggage taken in by an excellent guy..we can't remember his name but he was perfect! Then, champagne served after check in. I don't know, but it's not a Gay resort..is it? We don't mind a persons sexual orientation, although it shouldn't be an issue should it, but to watch an employee openly flirt with an embarrassed guest to the point that the guest wouldn't even look them in the eye or reply in more than a couple words, was just embarrassing! Very inappropriate in a professional setting. Why? Our bedroom was lovely, but no ventilation so that when we took showers and I dried my hair, it was so humid I was sweating. We couldn't open the windows and there is not vent in the bathroom. The thermostat didn't seem to work so we're couldn't turn it off..or down. It was an uncomfortable nights sleep. When we walked into the hallway, the next morning, it was cool and nice! We decided on a sit down breakfast and I ordered the eggs Benedict with spinach, and my English husband had the Full English. I had to chew the spinach and had trouble even cutting it because it wasn't cooked properly or had too many stringy stems in it and it wasn't washed properly because there was grit in it. Maybe train the sous chef? I hate having to say anything negative about this place..but?

"A lovely hotel with nice quiet, clean rooms in a great location but undertrained staff and understaffed"

4
travelgal0re, Littleton, Colorado 06/11/2022

Only three issues but with food, it is major. One of members ordered the vegetarian option and it was so salty as to inedible. No server came back to our table after bringing our meals to check to see how anything was. Her husband tried to get someone's attention but no one responded. We ran out of water and there were no refills. It wasn't until they came to see if we wanted dessert that we were able to bring this to the attention of the maitre d. Then it turns out that this dish has been a problem before! We had to ask for more water. The next morning, my friends finished eating as I joined them late. I had eggs and toast, my coat was on the back of the chair and the room key was on the table with my coffee. I went to the cold bar to get juice and when I returned, my eggs had been cleared but my friends' dirty dishes were still there. I told the server and she apologized and said she would get another order but I said I didn't have time. Still, she insisted. When I said that given my coat and room key were there, why didn't she just wait to ask me or at least clear away the spots that were clearly empty??? She didn't answer. Those issues aside, the staff found great restaurants for us and made reservations. That was greatly appreciated. They did not know where the closest ATM was. They told my friend she would have to take a taxi to a bank far away. It was obvious that many of the staff were new and just getting trained and that there was low level of some staffing especially in the dining room. The location is magnificent and walkable to the main part of town.

"Stay at the Ness Walk and fall in love with the Highlands"

5
610maryellenb, Lindenhurst, New York 31/10/2022

We had an absolutely enchanting stay at the Ness Walk Hotel. We were greeted like old friends, our bags were hurried off to our rooms while we sipped champagne in the lobby. The staff was superb, the room lovely, and the view amazing (it was peak fall). The attention to detail in every small thing made for such a pleasant experience. Grace booked us a tour of the Highlands with Invergordon Tours (see my review of them there) which was lovely. We had high tea at the Ness Walk as well as a very special dinner. The hotel is easily walkable to the heart of the city (about a mile) or to the Ness Islands. A cab ride was about five pounds. Grace, Tracy, Michael and the entire staff are really dedicated to a guest having a lovely stay. I highly recommend making this beautiful, special hotel your place while you are in Inverness.

"Most Amazing Service and Staff!"

5
pinktrebleclefs, Glasgow, United Kingdom 30/10/2022

We stayed here as a couple in late October as a treat for my birthday. We stayed two nights and booked one of the Autumn packages that included a dinner for two, afternoon tea for two and breakfasts for two on both mornings. We arrived early to have afternoon tea before checking in and upon arrival all the staff at the front desk cannot be more helpful and it was a seamless experience getting our details checked and off to enjoy the most amazing afternoon tea. I plan to write a separate review about the Torrish restaurants, but my partner and I are both foodies and we are stunned that the restaurant hasn't yet received a Michelin star or a Rosette. Following afternoon tea, it was the best check-in experience that I have received at a hotel. We were seated at comfortable sofas whilst the lovely staff checked our details and we were then served a chilled glass of champagne each. Once we were ready to go up to our rooms, we were escorted by the staff and got a quick tour. We stayed at one of the Laurel rooms and everything was modern, clean and just as you would want for a long weekend break. What distinguished the Ness Walk staff from other hotel staff is that every corner you turn, you are greeted and each meal and each drink that you have at the hotel were accompanied by a quick (but non-intrusive) conversation about your experience or how your day was going. Special thanks to the attentive staff at the Torrish restaurant who paid utmost attention to how your meal is progressing before putting in the next course, without being intrusive, it was the best dining experience we have had this year. Lastly parking is more expensive than we expected, being £15 for each night; however upon arrival you will see that parking is in the hotel gates and it's extremely restricted and reserved for hotel residents/guests only. In the surrounding area I could see that there is some on-street parking but for the convenience and security, we understand the cost.

"An absolute delight!"

5
User 29/10/2022

The location of this hotel could not be better, short walk into centre of Inverness or delightful walks along the river Ness. The standard of accommodation is excellent, what really makes this Hotel outstanding is the quality of all the staff, from cleaners to reception to restaurant to concierge- they all couldn't be more pleasant and always delighted to help you. We enjoyed all our meals but special mention must go to the pastry chef for the delightful afternoon tea it was exceptional ! We really did feel we had 2 nights of luxury and can't wait to visit again.

"Scottish hospitality at it's absolute best! "

5
EmmaTorrisdale, Kintyre Peninsula, United Kingdom 29/10/2022

Before we'd even stepped out of the car we were looked after by the wonderful concierge. A delicious glass of bubbly greeted us inside and it was lovely to go through the check-in process from the comfort of the lounge. The room was beautiful with an amazing garden view and so comfortable. We enjoyed a lovely cocktail at the bar before heading over to the sister hotel, The Kingsmill where the professionalism and quality matched the Ness Walk. Heading home feeling utterly pampered.

"First class afternoon tea"

5
Nessie100, Lewiston, United Kingdom 28/10/2022

My wife, daughter and myself decided to try this hotel for an afternoon tea. It wasn't the cheapest in town but without doubt the best quality. The staff were all really professional and friendly and nothing too much trouble. The food was amazing and all very relaxed and un rushed. Really recommend for a first class experience

"A place you must go to"

5
Shona74us, Inverness, United Kingdom 27/10/2022

I booked a family meal for my mothers special birthday. The booking was taken by Kimberly who was amazing and made the whole process seamless and was so helpful. On arrival she was there to great us and made sure throughout the evening we had everything we needed. Even arranging for the cake to be brought out and everyone to sing happy birthday to my mother. All the staff were so attentive and made the evening so relaxed. The food was astounding, all quality local produce prepared to perfection. My mother had an amazing time and thoroughly enjoyed the evening as did the rest of the party. When the time came for us to leave Kimberley was there to see if there was anything she could do to assist and all the staff were so lovely We have been to Ness Walk several times previously for afternoon tea, which is to die for and also as a family last Christmas. The food, service and general ambience is always amazing and the staff are superb and will always be so helpful. We are returning again for Christmas this year and look forward to another special outing to Ness Walk I would not hesitate to recommend this place and we will definitely always have at the top of our list

"Afternoon tea"

5
User 26/10/2022

We've been to high tea in quite a few places around the world. We had our best afternoon tea experience here! The service was exceptional, the food and drinks were so unique and delicious, and the value was well worth it. Highly recommend!

"It doesn't get better than this."

5
Nancy G, Crossville, Tennessee 22/10/2022

It doesn't get better than this hotel. Easy parking, friendly staff, convenient location and just beautiful rooms. Located just off the town square, it is within walking distance to great shopping and dining. We were able to get a couple of wonderful sandwiches at the bar for a late lunch. The local gin is really good! It was a beautiful night so we walked downtown and walked back after dark. Lovely river walk across the street from the hotel. Everything about the Ness Walk was just perfect!

craig ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, I am so delighted that Ness Walk provided you with the perfect stay in Inverness. I think I should forward your review on to our sales and marketing team to use as our next advert for Ness Walk. Our Ness Walk team work so hard to try and deliver for every guest with pride and passion, they will be sp pleased to read your review. Thank you. Kind Regards Craig Ewan Operations Director

"A Lovely Hotel"

5
Stephanie S, Toronto, Canada 20/10/2022

Absolutely loved our stay here. The rooms were impeccably clean and comfortable, the food was delicious, and the staff went above and beyond at every turn to make us feel welcome and appreciated. The hotel is perfectly situated on the beautiful river, near the Ness Islands and close to downtown. Worth every penny of our stay, we loved every second and would gladly return.

craig ewan, Other at Ness Walk Hotel, responded to this review
Delighted we have another two Ness Walk ambassadors out there flying our Ness Walk flag. I am so glad you had a perfect stay at Ness Walk and our team delivered a wonderful highland hospitality experience for you. The location of the hotel is also just great. Thank you Kind Regards Craig Ewan Operations Director

"Definitely 5 star and thats not just the concierge - lovely grounds too"

5
UKStraveller, Houston 19/10/2022

Private gated and secure this 5 star classed hotel provides a warm welcome, critical careful and restful ownership of making our stay the best it can. The rooms are very well appointed, plush, absolutely spotless. Arrivals are greeted by a personable, knowledgeable and attentive concierge. The very pleasant check in manager confirmed our details and needs, offers a drink of choice whilst our luggage is delivered. You are escorted to your room and shown the facilities en route . There is an elevator (lift)if needed We had an evening show at the Eden theatre (a few mins walk away along the riverside) and arranged for post show food and drinks in the room. A lush, depthy and tasty chicken burger and glass of wine was delivered as promised. Breakfast was efficient, but have to say the full Scottish breakfast wasnt as full as we like it or expected 1 rasher of tasty bacon, a few mushroom's , one half of a tomato and two fried eggs was minimalistic, though we had forgiven the haggis and the Black pudding by choice. I would have expected a fuller plate. Nice varied buffet too with local fare. The Velux automatic controls are a bit of an art form but the blinds truly black out and keep the room as it should be Would recommend if staying in Inverness and we will return

"Grand and Beautiful"

5
EweAndMe, Northumberland, United Kingdom 19/10/2022

We stayed here for my birthday 11th October. The staff were polite, efficient and willing to meet any request. The evening meal was delicious and the birthday chocolates were a lovely touch. Our room 111 was perfect, I appreciate the separate bathroom and toilet. Every amenity was provided for and the bed was comfy. The hotel is gorgeously decorated.

"High Tea"

5
User 18/10/2022

Excellent high tea in a beautiful hotel. Our infant daughter loved the food and tea (she loves tea). We wanted to experience high tea while traveling through Europe. We loved our time in Inverness and our meal at the Ness Walk Hotel. Suzi was a great host, thank you!

"Great Service"

5
andrewfriscotx, Frisco, Texas 14/10/2022

As the organizer of a large traveling group I was extra pleased with Ness Walk. Every employee I encountered was very kind and proactive. The extra touch with a welcome glass of sparkling wine was very nice. The room was spotless and the bathroom, especially the shower was excellent. I really enjoyed the breakfast service and quality of variety and of the food. The location is excellent and the grounds are very pretty. I would highly recommend this hotel.

"Excellent!"

5
Fiona W, Aberdeen, United Kingdom 13/10/2022

From the warm greeting accompanied by a perfectly chilled glass of champagne, to the beautiful room with the most comfortable bed.....Ness Walk has it all. Their attention to detail, from selecting & training the best people for the different roles in the hotel, to the fresh milk in the fridge, Ness Walk has thought of everything. Care and attention has been given to every aspect from the grounds to the stylish interior. The location is gorgeous, on the banks of the River Ness, a 5 min walk to the centre of Inverness, Eden Court Theatre on its doorstep. Access to the North Coast 500 close by. My room had its own lovely little patio. In better weather I would have been out enjoying the gardens. Another lovely touch, seat pads for the the outdoor seats tucked away in the large wardrobe , guests comfort is everything at Ness Walk. And my most favourite thing, amongst many, a separate WC from the bathroom! Bliss.

"Golden Times"

5
User 11/10/2022

Our first stay at Ness Walk while celebrating an occasion with wider family, made all the more special thanks to the beautiful surroundings and excellent service. From the moment we arrived and were treated to a welcome glass the entire team went out of their way to ensure that everything went smoothly and everyone had all that they could wished for. Relaxed atmosphere pre dinner, fabulous meal, cooked to perfection. A massive thank you to all

craig ewan, Other at Ness Walk Hotel, responded to this review
I am delighted you have had an amazing family experience at Ness Walk. It is a stunning hotel and the team are so passionate in their roles. They will be delighted to hear they have delivered your expectations. I appreciate your review and look forward to welcoming you back again. Kind Regards Craig Ewan Operations Director

"5 star service ⭐️⭐️⭐️⭐️⭐️"

4
L941, Aberdeen, United Kingdom 11/10/2022

Our first visit. Welcome on arrival was friendly informative and most enjoyable. Room spotless with lovely decor. Robes and mules appreciated but missing a hook in bathroom to hang after use. There were hooks for outdoor coats etc in room on entry. Everything expected/needed was available. Dining area had a lovely ambience. Lounge bar area was well serviced. Foyer a welcoming area, spacious, with lovely view of River Ness, but decor a bit flat, missing some warm accessory touches. Staff a great team who have had good training in providing friendly excellent service. Dinner delicious and well presented. Good breakfast choice. Afternoon tea enjoyable. Senior Bar person in lounge was most attentive and Marcus is born for the hotel industry! He goes above and beyond ! Definitely a returner.

craig ewan, Other at Ness Walk Hotel, responded to this review
I am delighted you really enjoyed your stay @ Ness Walk and rated the hotel 5 stars (however only 4 boxes ticked?) I can see you made the most of the stay and the facilities. Delighted to read that you enjoyed the fine food produced by our professional team. I will also give Zsolt and Marcus the praise they deserve. The entire team at Ness Walk work so hard to try and deliver every guest expectation. We look forward to welcoming you back again. Thank you Kind Regards Craig Ewan Operations Director

"Beautiful riverside hotel"

5
jenniferkM6051XO, Clayton, California 09/10/2022

Gorgeous hotel, fabulous room with breathtaking views. We thoroughly enjoyed our four night stay at the Ness Walk. Staff was very friendly and attentive. Breakfast was very good - could use a bit more fruit and nuts on the buffet (for yogurt/porridge). Bring comfy shoes if you don't have a car - the walk to town is almost a mile each way.

craig ewan, Other at Ness Walk Hotel, responded to this review
Thank you for your guest review, delighted you had an excelent stay at Ness Walk. I always believe a guest staying 4 nights or more is really able to give an honest review on a property. The rooms are stunning at Ness Walk and we have a wonderful team who are so passionate in their delivery. I will share your feedback with the team and take your comments on board. Kind Regards Craig Ewan Operations Director

"Absolutely perfect!"

5
User 06/10/2022

Ness Walk made sure to be a memorable, thoughtful and truly luxury experience for us. We chose to stay here while in Inverness for our Honeymoon. When we arrived we were greeted by a warm and friendly member of staff with champagne at the ready. I was knackered from a long day of travel and they got me a hot cup of tea as well. Our room was beautiful and we had a really lovely note from the staff with congratulations and a treat waiting for us. The food was delicious and beautifully presented. I say this having been to quite a lot of Michelin Star establishments around the world. In particular the goat cheese/tomato starter at dinner and the haddock at breakfast were perfectly done and almost (*almost*) too pretty to eat. I truly hope we have the occasion to come back to this gem of a hotel in the highlands. Thank you to the whole staff - and Steve, their head concierge, in particular. You all gave us some of the best memories we could have hoped for on our honeymoon!

"Not quite five stars"

4
jhfullmer, Inverness, United Kingdom 03/10/2022

Other the the restaurant, which is wonderful, there are no surprises. All the rooms are the same size. Nice but nothing to write home about. Nice staff. Nice grounds. Great hotel if you are stopping off to play golf. Breakfast is very good but nothing that is memorable.

"Happiest Stay in Inverness!"

5
User 29/09/2022

Our stay at Ness Walk in Inverness could not have been better. From the wonderful welcome, when we were ushered into comfy couches in front of a fire with glasses of champagne - and didnt leave for two hours! - to the beautiful rooms and incomparable food; we can't imagine anywhere more welcoming or beautiful. Te hotel is just next to the River Ness with a lovely walkway. And definitely reserve dinner at Torrish; its a perfect compliment to everything lovely about Ness Walk. Would just love to go back!

"Best Hotel in Inverness"

5
drieldc, Washington DC, District of Columbia 28/09/2022

The Ness Walk Hotel is billed as the best hotel in Inverness and we believe it. We were greeted with a warm welcome after a very long journey and assisted to our room which had a lovely view of the grounds. By American standards, it would be on the level of a business hotel with amenities. Breakfast and meals in the hotel were generous. The matress was very, very firm; plenty of hot water for the shower and bath.

"Afternoon tea"

3
nurseScotland, scotland 19/09/2022

We, a party of 6 adults and two children were really looking forward to afternoon tea at the hotel. The welcome was fine and the staff were very nice. However, after we were seated it took a long time to be given the menus and once we were happy the time to bring the food was unacceptably long. Our tea had gone cold and some of the bread was dry. We were amazed at the small amount provided for 8 people. I know many ‘high class' restaurants think less is more, but you do expect at least two sandwiches each. The hotel is very smart and I would hope this was a rare hiccup from an otherwise very pleasant afternoon. We intend to book for an evening meal as everyone deserves a second chance.

"The Best of Welcomes"

5
dove321, London, United Kingdom 18/09/2022

We were met in the car park, luggage taken in, sat in the lovely lounge and handed a glass of champagne! Has to be one of the best check-ins I have ever experienced. We had checked out of The Torridon a day early (really bad experience there), and needed one night in Inverness before checking into to a pre-booked hotel, the help and service we had from start to finish was impeccable, their 5 stars more than well deserved. Super location right next to the River Ness, great walks right from the hotel. A special thanks to Stephen, Constantine and Grace for making us feel special and at home at the same time. We will be back, and can't recommend a stay here enough.

"Ness Walk Hotel experience"

5
kathrynsK1854LV, Allentown, Pennsylvania 13/09/2022

In August 2022, bosom friend Ann & I took a 2wk trip to Wales and Scotland, from Heathrow heading to Cardiff, then north through Wales then to Scotland Highlands then on to our bucket-list goal of attending The Royal Tattoo. We did this by rail, changing hotels every other night, sometimes just one-night stays. Being 81 and 78, this was a journey that we started off questioning our abilities, like, "what-were-we-thinking??" Unfamiliar with railway traveling, toting luggage, sometimes crowded rail cars, questionable knees, it took us the first week to finally acclimate ourselves finding platform settings, clinging to our QR passes, finding taxi areas, watching for stops, searching for benches, sometimes to catch our breath. Our hotels were all exceptional, with only one or two being without a "lift" (in the US they're elevators), and when we asked how to get to shopping or touring, we were told the distance in minutes, like, "a ten-minute walk", which became a half-hour walk for us. Still, those good old-fashioned tour buses are universal, and we took full advantage of them, as are ATMs, so noted. The helpfulness, kindness, and willingness of UK natives I'm sure was easily the unexpected highlight of our trip. Hotel management called us ladies; cabbies called us luvies. We appreciated both very much. Our rail travel was constantly aided by travelers' assists with luggage, directions, and genuine conversation inquiring which US States we were from. UK people rock. We miss them, actually. I am a breakfast person, and was delighted to find that the British hotel breakfasts are terrific. One stands out as probably the best breakfast I have ever been offered, which was the Ness Walk Hotel in Inverness. This hotel is located along the beautiful Ness River, along which the city provides a lovely walkway with foot bridges and organic landscape. The hotel itself is pristine and the outdoor walkways match the river walk's natural beauty. Breakfast was an actual culinary experience. Along with the hot meal menu, a buffet was set up along the bar with fresh fruit of sliced pineapple and melons, citrus, dates, chopped figs, nuts, cheeses of brie and bleu, smoked salmon, a delightful green smoothie (that our own famous MARTHA would love), plus croissants, Danishes, juices, and my personal surprise favorite; a small tumbler of "over-night oats" with maybe honey, banana, coconut and yogurt. I topped it with chopped pistachios, and I think about if often, and have yet to successfully duplicate it. I met the chef and gracious lady responsible for this spread, and thanked them so much. Oh, and of course, the blanched tomato on every breakfast plate, which I learned to eat in New Zealand in 2003, without salt and pepper, I might add. The 2 nights I spent at the Ness Walk Hotel, were not enough. Hopefully, I'll return someday. Thank you for small culinary wonders like the providers of that thoughtful creative healthful delicious breakfast. My short-term memory usually fails me, but I will never forget the Ness Walk breakfast; my foodie instincts will prevail. The UK trip was an anticipated endeavor for us, having been postponed from 2020. We saw our famous Royal Tattoo (from row Y!) in person and gloriously. UK weather, fine: Human Kindness, overflowing. Thanks to all. Kathy S. from USA full advantage of them.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Kathy, Thank you for such a detailed review. I am delighted you and Ann had a wonderful trip to the UK and in particular to the capital of the Highland's of Scotland, Inverness. I loved your line that Breakfast at Ness Walk was an actual culinary experience. Our team work incredibly hard to maintain a very high Ness Walk standard to breakfast, why of course the most important meal of the day. I will ensure to share this feedback with the team, they will be delighted. We do hope to welcome you back to Ness Walk again, hopefully for a longer stay. Kind Regards Craig Ewan Operations Director

"Nice hotel but disappointing for prices"

4
Nomad62079363139, Insch, United Kingdom 04/09/2022

We had big expectations on arrival at the hotel. Champagne on arrival was fantastic and the room was also great. At breakfast there was no glasses for juice, no milk on table for tea and coffee no cups along with the severed tea and coffee and no butter which was disappointing for the prices we payed. Also the flower on table was dead and dropped over the vase , not really the fresh bright start to the day

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, I am so sorry your final breakfast was not up to our usual five star standard. This is very unusual. Due to the format of this forum I can not leave you my email address or mobile telephone number. If you could send me your conact details via our Ness Walk website enquire form, I will come back to you. I would like to apologise in person. Delighted you had a wonderful arrival and you enjoyed the fantastic bedroom. Kind Regards Craig Ewan Operations Director

"Fantastic!"

5
ValueLuxurySeeker, Canberra, Australia 02/09/2022

This is a truly luxury hotel with great service. Location along the river is great, as is the property overall. Rooms are fabulous and spacious. Definitely worthy of 5 stars. Food at the restaurants was good (although my wife did not like her aubergine dish one night). I have no hesitation in recommending this hotel, but do note that it is a little on the expensive side.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted you had a fantastic stay. I will share the priase with the team. Chef has just changed that particular vegiarian dish. July and August is peak season in Inverness and the Highlands of Scotland. Prices due vary throughout the year. I do hope to welcome you back again. Kind Regards Craig Ewan Operations Director

"A Pampered Experience"

5
User 01/09/2022

After the stress of driving from the crowded streets of Edinburgh, we were so grateful and delighted to be pampered at Ness Walk. We were greeted with relaxing smiles, eager assistance with parking and our luggage AND champagne in the beautiful lounge area. The staff were outstanding all the way around from the front desk to the bar to the cleaning staff to the fabulous restaurant. Save room for breakfast and be sure to reserve dinner at Torrish. YUM! The rooms were spacious and comfortable with robes, a jet tube, separate toilet room, nice closet space and relaxing view. The location is right along the river and easy walking distance to many restaurants, shopping and Inverness Castle. We took a couple of nice day trips from here as well based on staff recommendations including to Culloden. We've already referred friends to Ness Walk!

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you so much for the fantastic guest review. I am delighted you had a wonderful stay at Ness Walk and our team looked after you so well. I will ensure I share your praise with the team. We have wonderful staff who work so hard to try and deliver every expectation. Kind Regards Craig Ewan Operations Director

"A perfect stay in Inverness"

5
LosAngeles5967, California 30/08/2022

We just completed out 3 night stay at the Ness Walk, and it could not have been better! From the complimentary glasses of champagne upon our arrival, to the warm service and greetings. Although the hotel is a decent size, all of the staff are so warm and friendly, and always greetings you at every corner. Mark who helped us to our room was wonderful, and gave us a quick tour of the room. The beds are so comfortable, the rooms so quiet. The breakfast was a standout! Every morning we looked forward to our breakfast, smoked lox, haddock and scrambled eggs, etc. The location is simply divine. By the river, a short 10 minute walk to town, or to the islands which we explored. The river is so so gorgeous, definitely enjoyed walking to town everyday to explore... Thank you Ness for making our stay in Inverness a dream!

Craig Ewan, Other at Ness Walk Hotel, responded to this review
I loved your guest review of Ness Walk, "Thank you Ness Walk for making our stay in Inverness a dream!" Our marketing manager will go to town on this feedback. Thank you. I will ensure to pass on your wonderful praie to Mark and all the team. Kind Regards Craig Ewan Operations Director

"Beautiful hotel with views of the river"

5
User 22/08/2022

Beautiful room with views of the river. The bedroom and bathroom were delightful, large and very clean. Evening time in the bar, we had scrumptious cocktails followed by a delicious dinner in the dining room. The staff were happy and very friendly. In the morning I had a lovely run along the river, spotting Herons and other bird life followed by an amazing breakfast of delicious fruits, yoghurts, breads and a cooked breakfast. Who could ask for more! A very special stay.

"High tea"

5
Joanie T, Ajax, Ontario, Canada 16/08/2022

Outstanding customer service I was going to do high tea changed the date from sat to Friday I was greeted by the happiest staff lovely place to visit food outstanding staff are very helpful make you feel so welcome even though it was not my birthday they made me feel it was worth the wait if I would go again to Inverness this would be my first stop thank you all so much you all made my special day so nice cheers to all

"Another wonderful stay at Ness Walk"

5
User 15/08/2022

We recently stayed at Ness Walk with our Daughter and her partner as a belated Birthday treat. This is our second stay at Ness Walk and everything was perfect. We would especially like to thank Monica, who went above and beyond to help organise special treats to make our daughters stay wonderful. Her attention to detail and her kindness was so appreciated.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
I am delighted you have had another wonderful stay at our Ness Walk hotel and the otel provided the perfect venue for the belated birthday treat. I will ensure the praise is passed on. We do have a wonderful team who really work hard and are passionate in the excellent customer service delivery. Thank you Kind Regards Craig Ewan Operations Director

"Great service at Ness Walk"

5
User 14/08/2022

Thanks to the staff at Ness Walk Hotel for their excellent service. Wonderful meal served by excellent staff, particularly Gemma and Mirren. Always have a great experience at this hotel. Highly recommended.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted the team at Ness Walk delivered you excellent service. We have a wonderful team who work so hard and try to deliver every guest expectation. I will ensure the priase is passed on. Kind Regards Craig Ewan Operations Director

"Outstanding Concierge service"

5
Stgss, Chambersburg, Pennsylvania 12/08/2022

This hotel is a standout in so many ways, I could go on for a bit. However, my personal experience relates to the concierge, Stephen, who came to my (our) aid when my husband took a long walk and found himself an area he did not recognize. Stephen spoke with him on the phone ( which had a dying battery), calmed me , and drove me around the city until we spotted my husband, just blocks from the hotel. My point is that staff here work seamlessly to ensure that all is well for guests. This is not to give shrift to the food, cocktails, well appointed rooms ,ambiance, etc It's all good. This is merely a delayed big shout to Concierge Stephen!

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you so much for taking the time out to give us your positive Ness Walk feedback and the big shout out for all Stephen has hard work. Stephen like so many of our team at Ness Walk really do care and will go the extra mile for guests. I will enjoy passing on your prasie to Steve and the team, inspiring them, that a small difference really does make the difference. Look forward to welcoming you back to Ness Walk on your next visit to Invernes. Kind Regards Craig Ewan Operations Director

"Outstanding Everything"

5
User 03/08/2022

From the moment we arrived, Monica and the front desk reception was incredible. Monica in the restaurant was welcoming and accommodating in every way possible. Just a spectacular place to stay- room (cedar king) was spacious and beautifully decorated. The in-house staff was also outstanding. We highly recommend the Ness Walk!!

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted for your Ness Walk recommendation. Thank you for your recent business, delighted you loved the hotel and were WOWed by our amazing team. I will pass on the fantastic prasie to the team. Kind Regards Craig Ewan Operations Director

"Very nice if you want higher quality"

4
121017, Scotland, United Kingdom 24/07/2022

Very nice hotel environment. Visited in October 2020 and was very impressed. The food in the restaurant was excellent, especially the mussels. Staff were helpful and courteous in navigating all the covid rules. On the expensive side for sure but if you want to pay for something a bit nicer this is well worth it.

"Best Hospitality and Kindness People"

5
Tarinafelina, Los Angeles, California 22/07/2022

Vaila and Monica greeted us with such kindness, care, and compassion, we instantly felt so welcomed and at home. My husband and I are both so impressed with the upbeat and memorable customer service here at Ness Walk. Thank you Vaila and Monica for going above and beyond. We truly appreciated your positivity and good energy!! ◡̈

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, we really appreciate your positive TA review and delighted to read you had a fantastic stay at Ness Walk and our team were on top form. Our associates do take so much pride and passion in their roles. I will enjoy sharing your praise with them. Thank you Kind Regards Craig Ewan Operations Director

"Great hotel on the River Ness 10 min walk from the city center."

5
User 13/07/2022

Absolutely incredible hotel. It is a 10 min walk from the main city center area right on the river. We went with our 3 small children and both sets of grandparents, so rather a large group. The staff was absolutely incredible with our family. Every person we met from the front desk to the restaurant to the housekeeping were wonderful. The rooms were very nice and very good sized. There is also a good green space area in front of the hotel that our children (5 and 3) enjoyed running off some energy. There was complimentary breakfast with our rooms and the food was great. We had a different hot breakfast item every done and none disappointed. There were also a lot of different restaurants right on the river between the hotel and downtown with lots of options for dinner every night. This will be the only place we will ever stay when we come to Inverness. HIGHLY recommend it to all!

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you so much for your wonderful tripadvisor review. I am delighted Ness Walk provided a fantastic venue for you and your family's trip to Inverness. I will ensure the priase is passed on to the team, they work so hard and take so much pride in their roles. Kind Regards Craig Ewan Operations Director

"Exceptional Service & Wonderful Accommodations"

5
User 08/07/2022

I recently had a train to Edinburgh cancelled as a result of a strike. The Ness Walk concierge Mark, after not being able to get anyone on the phone from LNER, drove me to the train station in Inverness just before they closed that evening to inquire about my options for my return trip. In addition to offering first class service, the peace of mind that this gave me was priceless. I could relax and enjoy the experience of staying at Ness Walk. The 5 star experience wasn't limited to personable and professional staff. The location was beautiful, the food amazing, and the amenities in my room had me thinking I was in Japan. Everything is thought of, and of the highest quality.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted our team delivered first class service for you during your visit to Inverness and your stay at Ness Walk. I will ensure your praise is passed on to the team and in particularly to Mark. This is an example of how much the team at Ness Walk really do care and take pride in their roles. I am delighted you really enjoyed the wonderful Ness Walk hotel, the great service and stunning food and beverage offering. Kind Regards Craig Ewan Operations Director

"Visit to Inverness"

5
User 05/07/2022

Absolutely lovely first class hotel! Beautiful setting along the River and close to town. We had a mix up on our reservations, that was totally on us, and the staff at Ness Walk could not have been more gracious and accommodating, particularly Monica at reception. Overall the staff and the accommodations were excellent and we can't wait to return!

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted you enjoyed the Ness Walk experience. Glad to hear the team looked after you and I will ensure Monica recieves the praise she deserves. We have a wonderful team, who really do take pride in the roles. Look forward to welcoming you back. Thank you Kind Regards Craig Ewan Operations Director

"Excellent staff make this a good place to stay"

5
David G, London, United Kingdom 04/07/2022

The staff were uniformly pleasant, willing and determined to help us enjoy our stay. The hotel overcame an initial issue with an Oak King room but handled it well The bedroom accommodation was comfortable with excellent bedding, a key contributor to good sleep quality

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you for your recent stay at Ness Walk. I am delighted our team delivered for you. The guest experience is so important to us. I was glad to read that whilst here was initially a challange that the team turned this around for you quickly and you had an enjoyable stay at Ness Walk. We have a wonderful team, who really do care and make the difference. Thank you Kind Regards Craig Ewan Operations Director

"Fantastic Hotel"

5
User 03/07/2022

First class service. We were greeted with umbrellas in the car park as the rain was on. Then received champagne on arrival, our luggage was taken to our room, staff were all extremely polite and very professional. Our room was just fab, room very spacious, we had a bath and separate shower, it was spotless and the windows just made it. Breakfast was lovely and fresh, again every member of staff greeted us, wished us a good day, we were even waved off in the car park as we left. Could not fault a single thing. Top class!! Scott and Helen.

"Fantastic"

5
glasgowsundown, glasgow 02/07/2022

Lovely secluded hotel on the banks of the river. From the minute we arrived we were so looked after. Steve, concierge, not only helped us with our luggage , he was happy to take some photos of us on the lawn at the lovely outside bar. All of the staff in this hotel are super nice. It is like a family and they all cannot do enough for you. Marcus was brilliant. So helpful and professional. What a lovely guy. Vaila was also so friendly as were all the staff we met. The guys in the bar were great and looked after everyone . It reminded me of the Old Government House Hotel on Guernsey were they also have fabulous staff who all want you to enjoy your stay. When we return to Inverness this is where we want to stay.

"Sumptuous"

5
bobnsus, Edinburgh, United Kingdom 01/07/2022

From our arrival to our departure, every little detail was catered for, we enjoyed a lovely welcome drink, overlooking the courtyard, meanwhile our cases were taken to the room, and our check in organised. We had a beautiful room overlooking the river with floor to ceiling windows, the bed was so comfy. At night we ate in the Torrish restaurant, staff there were professional and friendly. I will definitely be back to this amazing hotel

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Thank you for excellent tripadvisor review. I was delighted to read that you had a fantastic stay @ Ness Walk, made the most of the facilities and enjoyed our sumptuous food and beverage. I will pass on your praise to the staff who work so hard and take so much passion and pride in their roles. Haste ye back! Kind Regards Craig Ewan Operations Director

"Excellent!"

5
SCD68, Perth, United Kingdom 19/06/2022

The staff are welcoming and friendly. We ate in the restaurant and the food was absolutely delicious. We had a cocktail beforehand in the bar which was amazing. Service is excellent too. A couple of things were missed such as the dead flowers on our table in the bar and it would have been nice if the ladies loo was checked as the bin was overflowing and could have done with a tidy up. But definitely worth a visit and we will be back.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Delighted you had an excellent stay at Ness Walk. I really appreciate all the feedback. I will pass on the praise to the team and will also address the flowers and the ladies toilets on very busy days. Look forward to welcoming you back. Kind Regards Craig Ewan Operations Director

"Great hotel! Incredible Staff and Breakfast."

5
User 18/06/2022

The staff at this hotel is just exceptional. If there is a friendlier and more attentive crew, I have yet to meet them. The rooms are nice. The breakfast is also first rate. Location? Absolutely super. I cannot imagine what anyone could come up with to complain about. I

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Thank you for your very positive guest review. We do have a wonderful team at Ness Walk headed up by Christina Smith our hotel manager who leads by an excellent example. I will enjoy sharing your comments. Kind Regards Craig Ewan Operations Director

"Excellent"

5
M S, Beaconsfield, United Kingdom 11/06/2022

We had an enjoyable experience staying at Ness Walk. The staff were very friendly and professional. We had dinner and breakfast here which was very good. Our room was spacious, very clean and well appointed. Situated in a great spot with parking, it was very convenient to walk into the city. Would recommend.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you for your excellent review. Delighted the team and the product at Ness Walk delivered for you. The location is perfect, the building is stunning and we have a wonderful team. Look forward to welcoming you back. Kind Regards Craig Ewan Operations Director

"Absolutely Amazing......"

5
User 10/06/2022

took my mother visiting from NZ for a nice scottish inspired dinner ...what an amazing experience!!! Staff were friendly ,welcoming and very attentive Food was absolutely fantastic all courses had beautiful presentation amazing flavors and was balanced perfectly Head Chef Craig definitely deserves his reputation as a talented chef Restaurant and Bar staff were brilliant..... a credit to hotel

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Delighted you and Mum had a wonderful meal at Ness Walk. Our chefing team do work so hard and Craig Douglas, Executive Chef is so passionate they deserve the kudos you have posted. Thank you for your business Kind Regards Craig Ewan Operations Director

"Nice afternoon tea"

4
User 06/06/2022

I had booked and afternoon tea for the jubilee weekend while visiting a friend. We were welcomed warmly and shown to our table. We ordered drinks and waited for our food to arrive.After about 20 mins we were approached to ask if we had any dietry requirements, on my o line booking I had informed a gluten free and vegitarian option was required, and also phoned to confirm, so thought it odd to be asked this question. When the beautifully prezented sandwiches arrived, whereas my friend had cucumber, salmon and roast beef, I felt my option of cheese and tomato and egg and then cucumber were poor substitutes and nothing out of the ordinary. The tea was nicely presented, not too much but a nice quantity. Although beetroot for a substitute for sausage rolls for both of us again was a poor substitute.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you for your recent business and your guest review. Whilst we do take all dietary information in advance and share with the chef, we also check on the day as not all guests are as organised as yourself and occasionally forget to inform us. I apologise this appeared to be slightly delayed and I appreciate your feedback on your alternatives, which I will discuss with our Executive Chef. Kind Regards Craig Ewan Operations Director

"Afternoon tea served perfectly.?"

5
User 26/05/2022

An afternoon tea/drinks with friends made even more special by the exceptional staff. Each team member we passed said “hello” but this didn't feel forced and Megan (I believe) was friendly and attentive all afternoon. We appreciated the fantastic service, lovely food and relaxed atmosphere. Also, our afternoon was very reasonably priced for such high quality. Thank you all.

"Excellent"

5
Manish29Gupta, Hyderabad, India 24/05/2022

From the time we checked in we completely loved this place. Smooth and warm check in with some lovely drinks offered, excellent concierge who gave us some fantastic tips in and around the city. The rooms are updated, fresh and very featured and comfortable. Breakfast is superb, so was dinner. I highly recommend the walk around the river and the bridges on the River Ness which is just around the hotel.

"Afternoon tea"

5
figo934, Caithness and Sutherland, United Kingdom 22/05/2022

Had a lovely afternoon tea here, great selection of sandwiches and sweets. Staff were all very welcoming on arrival and throughout our visit. Served by lovely Megan who was very friendly and charming. The hotel is beautiful and has a very relaxed atmosphere about it. Shame the hotel charges for parking but thankfully we got parked across the road.

"Lovely Experience with Excellent Service"

5
730chelsea, Chicago, Illinois 21/05/2022

My husband and I visited the Ness Walk for our honeymoon and it was an absolutely wonderful stay. The food, accommodations (particularly the comfortable bed!), and location were all wonderful and it was a truly relaxing experience. Our biggest acclaim however would go to the staff, who were always helpful, knowledgeable, friendly, and fast. Lewis and James in particular were great and gave us perfect recommendations for where to go in Inverness based on what we were looking for. When my husband told he bar manager (I unfortunately cannot recall his name right now) our next destination, he gave us an alternate route through the highlands which might have been our favorite part of the trip. Ness Walk was a 10 for 10 in our books; we would absolutely visit again!

"Beautiful property with amazing service"

5
Havefuneatwell, Delaware 17/05/2022

We spent two nights at Ness Walk with a small group. The hotel is perfectly situated on the bank of River Ness and about a 10 minute walk to the shops and restaurants of Inverness. The property is beautiful, but the thing that stands out is the service. We had a very nice champagne welcome while waiting to check in. All the staff were friendly and went out of their way to be helpful. Grace came outside to give us a message from our driver and also walked us to our room. Breakfast was excellent as was The Torrish restaurant for dinner. The only thing missing is a gym/pool/spa but maybe that's in the works? Overall a terrific stay.

"Fantastic overnight stay"

5
21allan1957, Brechin, United Kingdom 16/05/2022

Stayed overnight on 11th May at Ness Walk. From moment of arrival to check out we were looked after in a very welcoming and friendly manner. Have nothing but praise for this lovely hotel. The staff were impeccable, food lovely and room excellent. Can't wait to visit again.

"Luxury Stay on the River"

5
BrynMawrBK, Bryn Mawr, PA 15/05/2022

Ness Walk is a lovely small luxury hotel in a gorgeous quiet location along the western side of the River Ness. Staff was very welcoming and helpful at all times. Despite a slightly corporate feel to the bar area and hallways, overall the personal attention we received made the experience more intimate. The Wellintonia Suite at the top of the hotel was massive, with sleek contemporary furnishings and great skylight views of the town and grounds. It was a very easy walk to great restaurants just blocks away, and mere steps to the pedestrian bridge over the river. A really beautiful dining room with opulent table settings made a great breakfast even nicer. The temporary outdoor bar/restaurant on the front lawn provided a slight disconnect from the otherwise elegant appearance of the property, but it actually looked like fun and we were sorry we didn't have time to enjoy it. We will definitely stay at Ness Walk when next in Inverness.

"Best Experience"

5
nbcarden, Pea Ridge, Arkansas 13/05/2022

I have nothing but great things to say about our time here. From the moment we walked in we were treated so great. Staff was very friendly and helpful. Relaxing with champagne and then being escorted to our room, then to diner. Food for both dinner and breakfast were top of the line and fabulous. Our room was very comfortable and this is probably where we slept the best the entire trip. We were both so impressed with everything that we are planning on staying again on our trip this year.

"Absolutely fabulous"

5
Mary K, Fort William, Scotland, United Kingdom 13/05/2022

Checked in today for the weekend to celebrate The Husband's 65th birthday… a week early as we have a wedding next week .. fabulous service from the minute we arrived … champagne on arrival.. dinner absolutely fabulous.. cannot recommend highly enough… looking forward to breakfast and night two

"excellent location .. excellent service , reasonably priced"

5
User 13/05/2022

It is a 5 stars hotel , very similar to any 4 seasons , Ritz Carlton rooms , restaurant , etc the biggest difference is their quality service which exceeds expectation .. their Staff is the biggest assets they have superior to any 5 Stars I stayed at

"Spring break"

5
Ehlucock, Shetland Islands, United Kingdom 11/05/2022

We have stayed here a few times now and never could fault anything before. Unfortunately the cold buffet breakfast is now self service a retrograde step in the current climate of Covid and not to a five star standard service. The staff were all wonderful and nothing seemed to be too much trouble. The standard of dining is excellent but personally I would prefer my food not covered in a flower garden. the chef is trying too hard. We shall be back in the future as overall a great stay

"Very modern, and yet charming hotel."

4
Bill H, Montreal, Canada 10/05/2022

Beautiful hotel, great room, great location right on the river, a short walk from the centre. A very pleasant stay overall. A gym would have been a nice amenity. The breakfast buffet was good, but not as good as we would have expected given the overall quality of the hotel itself.

"They thought of every detail!"

5
User 07/05/2022

I can not say enough good things about this hotel, they are AMAZING! From check in to check out, I was completely taken care of! Pros: - Staff is professional, warm, friendly, and helpful - Lobby, restaurant and rooms are sparkling clean - Food is delicious - Bed is comfortable, the high quality linens and pillows - Tasteful decor - Super fast wifi - Good water pressure and hot water - Full size bath and shower - Spacious rooms - Beautiful property as a whole - Perfectly situated by the water and walking distance from city center Cons: NONE!!

"Great luxurious stay!"

5
AlinaMichael, Rishon Lezion, Israel 07/05/2022

We loved our stay at Ness Walk! The hotel is beautiful with the nicest staff. Breakfast and dinner were delicious! There is a parking and you need to order in advance (15 pounds). The room was big and modern.

"5 Star experience"

5
Guide29814765515, Perth, United Kingdom 26/04/2022

5 star experience from the start. What a beautiful hotel with amazing staff who truly care about the business. Arriving at the private gate you are shown to your parking space then taken directly into the hotel where a complimentary glass of champagne is offered. The reception team was very informative and explained all about hotel and surroundings and then we were shown to our amazing room. Breakfast was excellent and the bar area lovely for a few drinks. The dinner was five star, Ronan and team couldn't have been nicer and catered for gluten free with ease. We will be back very soon and thank you for having us. Brian and Amy McKinlay

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted you had a fantastic stay at our five star Ness Walk hotel. The hotel facilities are stunning and brought to life with a vibrant and enthusiastic team who work so hard to try and deliver every guest expectation. Thank you for the very positive and detailed review and look forward to welkcoming you back. I will ensure your praise is shared. Kind Regards Craig Ewan Operations Director

"Nothing special"

3
william z, Wrentham, Massachusetts 23/04/2022

While a very nice accommodation, it lacks that certain something to make it stand out. The rooms are comfortable and quiet but are just missing that special touch. The restaurant is adequate, but some dishes like the lamb were very mediocre and the wine list was OK. The service efficient and friendly. The real problem is one of price/performance, and this just wasn't up to it.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, I am sorry you did not feel our Ness Walk sparkle. This is something we work on very hard and try to deliver every guest expectation. If in Inverness please do try us again, as I am confident this was a one off. Kind Regards Craig Ewan Operations Director

"Brunch Summertide - overpriced disappointment"

1
User 22/04/2022

Bruach Summertide Bar - Inverness tries and fails to do high end (high price) street food. Firstly it was freezing cold - not at all adapted to Highland weather. They need more heaters, blankets and windbreakers. The service was average and relatively slow. Most disappointingly though the food was below average and overpriced. I know tonight was their opening night but this place has a long way to go if it wants to be the front end of a 5 star hotel. It's just a bit embarrassing and classic Inverness. We politely complained about one of the mains (steak fries) - the steak was horrible and fatty and most of it inedible. The chicken wings were soggy too. A half apology, no discount, no free drink… the chef audibly saying “there's nothing I can do about that”. Overall a big, overpriced disappointment. There are so many more restaurants and bars in Inverness to visit before coming here. Avoid.

"A great stay."

5
User 22/04/2022

Excellent from arrival to departure. First class service at every point of our stay. The room was fantastic, with scenic views out onto the River Ness. Great drink selection and bar staff very knowledgeable and happy to spend time talking you through the list.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, I am delighted you had a fantastic stay at Ness Walk, I will ensure the feedback is passed on to the team. Thank you for the feedback. Kind Regards Craig Ewan Operations Director

"First Class."

5
User 19/04/2022

Second time for my wife and I, third time for my brother and his wife, first time for us was a good experience but this time thanks to some needed changes it was fantastic, really first class stay, beautiful rooms, wonderful polite friendly staff, beautiful food, we will all be definitely returning in the future for more of this great Hotel and staff. Mr & Mrs Saville.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, I am delighted you had a wonderful stay. Your review is an excellent advert for us, and it is great to know that we have some more Ness Walk ambassadors out there flying our flag. We look forward to welcoming you back to Ness Walk. Kind Regards Craig Ewan Operations Director

"5 star luxury with 7 star service"

5
User 18/04/2022

From the moment we arrived we were treated simply amazing, we stayed in room no 209 and it was spotless. Every single member of staff we came across was the best I have seen in hospitality, professionalism, and they all acknowledged you every time they saw us. This is a great 5 star luxury hotel in a lovely location with 7 star service. The breakfast was excellent. It was my first time in Inverness and I will be returning to this hotel again, by far the best service I have ever had and I'm not easy to please. Big thanks again.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted you had an excellent stay @ Ness Walk. The "best service you have ever had" is an amazing comment and I will enjoy sharing this with the team, who work so hard and take so much pride in their roles. Thank you Kind Regards Craig Ewan Operations Director

"Excellent Experience"

5
User 18/04/2022

Along with 2 friends I had a most enjoyable experience at Ness Walk Hotel recently. The welcome from Christina was warm and made us feel very special. We were superbly looked after by Zsolt in the lounge bar and by Marcus in the Dining Room. The ambience, service and food were all of the highest standard and could not be faulted. I highly recommend Ness Walk and will be returning soon

"Best in Inverness"

5
Colin F, Helensburgh, United Kingdom 13/04/2022

First class stay in the heart of Inverness. Welcomed with a glass of champagne and exceptional service throughout. Food was exquisite. Secure car park with gated entrance. Staff couldn't be more helpful. Rooms are very fresh with tasteful decor. Looking forward to returning…

"A Perfect stay"

5
Misti66, Isle of Man, United Kingdom 13/04/2022

We stayed here for one night before we started our NC500 trip. I wish we had stayed longer. Everything was absolutely perfect. From the moment we arrived until we checked out we were treated like superstars! The welcome was very warm and the complimentary glass of champagne was very much appreciated. Our room was wonderful, and absolutely spotlessly clean. We had everything we needed and the bed was really comfortable. The bar is nice with a fabulous range of drinks, and the staff very friendly. However the absolute highlight for us for the food! The quality, presentation and taste of everything we had was exceptional. The Raspberry Soufflé was truly to die for! Breakfast was also amazing. The chefs absolutely need awards! The only thing we didn't like was leaving. We will most definitely return. Thanks for a wonderful stay.

"Lovely relaxing stay"

5
afrl24, Dumfries and Galloway, United Kingdom 12/04/2022

Fantastic service. Beautiful hotel. Food was great. Lovely relaxing stay as we started our NC500 trip. We were greeted with complimentary champagne and mocktails which was a nice touch. Dinner in the Torrish restaurant was delicious- especially the desserts! Would highly recommend and will definitely return!

"Road Trip 2022"

5
Blackfish365, Scotland, United Kingdom 07/04/2022

Second time at this great hotel and just as good. Everything from the food to the staff are first class but I must say, the staff when we were there on a friends trip went beyond all expectations and could not have been more helpful. The rooms are comfy and if you get one on the ground floor you have a lovely terrace to have breakfast or drinks on when the weather is good.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted you returned again and had another wonderful Ness Walk experience. We have a fantastic team, who love hosting events such as this and really put all their heart and soul into delivering the best service. Thank you so much for the business, the positive review which I will enjoy sharin with the team and look forward to welcoming you back again. Kind Regards Craig Ewan Operations Director

"Highland car rally"

5
User 04/04/2022

We have just finished an amazing trip staying at ness walk The staff are so friendly and professional I have been very fortunate to stay in some amazing places around the world and this hotel and its staff are up there with the best nothing is ever too much of a problem And its excellent value for money for 5 star service and a great location for any car rally with secure parking for nice Cars If coming to the highlands it should be your first choice and the food is amazing as good as you get in any top restaurant so if you don't stay still go and eat you not be disappointed From the moment you arrive till departure, everyone will be polite helpful and just make your stay an amazing experience

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Mark, It was wonderful event you organised yet again and our Ness Walk team were delighted to do what they do best and look after you and all your friends throughout the weekend. Really appreciate the detailed guest review and recommendation for others to see. We look forward to working for you again on your next event @ Ness Walk. I will ensure your praise is shared with all the team. Kind Regards Craig Ewan Operations Director

"Top class and a well deserved 5 stars"

5
Mikey167, Glasgow, United Kingdom 31/03/2022

Beautiful hotel nestled on the banks of the river Ness, all the staff are first class, friendly, welcoming. Rooms are spotless, beds are super comfy and breakfast is good, we didn't dine in the restaurant as we had a booking elsewhere but have ate here on our last stay and the food was very good. It's the little touches that make this place, the greeting with a glass of champagne on arrival, the "welcome back" treats and chocolates in your room, the staff having a chat with you.

"Home away from home"

5
Michael C, Glasgow, United Kingdom 29/03/2022

We stayed here for one night on the 20th March. Much of what I would say has already been mentioned in the many other excellent reviews for this hotel and I do not wish to repeat these again. All the staff were really friendly and approachable. A special mention to a member of the concierge team (Csaba, I think his name was) and we got the impression that no job was too big for him. Breakfast was exceptional. The check-in process where a member of staff came to see you in the lounge area, whilst you had a glass of champagne was a brilliant touch. Next time we are in Inverness we will definitely look into staying at Ness Walk again.

"Kidd"

4
User 28/03/2022

My husband and I have just spent two days at this hotel . The staff were absolutely fantastic nothing was to much trouble for them . The young lady on reception was so helpful and went out of her way to make our stay perfect . Would highly recommend it . Will definitely be back . Thank you .

"Afternoon tea"

4
User 28/03/2022

My husband and I had afternoon tea here on Monday, don't get me wrong the tea was excellent, the service great but…there was one other couple and ourselves, I believe the other two ladies were resident in the hotel and may have had a prior arrangement with the hotel but they were offered two glasses of champagne at the end of their tea, we were not. I appreciate there may have been extenuating circumstances I was unaware off but as we were seated near each other it was obvious they were getting the champagne for free. I know we were non residents but it should have been done much more discreetly. We felt our custom was less appreciated.

"Mother's day lunch"

5
User 28/03/2022

From the moment we entered the River Ness; there was a very warm welcome from all staff. Staff very attentive, nothing was too much trouble. We had a delicious 3 course lunch. All food beautifully presented. We had steak: so tasty and cooked as asked. Puddings so yummy, and cheese and biscuits great selection. We had coffee in the lounge/bar, relaxing end to meal. Will definitely be back.

"Incredible meal and service"

5
MauveMM, Inverness, United Kingdom 21/03/2022

I had a meal at Ness Walk on Saturday night and both the meal and service was outstanding. Rarely have I had such fantastic food and service outside of a major city. The service was welcoming and attentive without being overbearing and the food was incredible. Beautifully presented and delicious from start to finish. The surroundings are stylish and the location absolutely perfect. Overlooking the river, close to Eden Court and the city centre but in a lovely quiet spot. I very much look forward to my next visit to Ness Walk.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
I am delighted you enjoyed an excellent experience in our Torrish restaurant. Our Executive Chef, Craig and Restaurant Manager, Kimberley run a very smooth operation and both put all their heart and soul into delivering the best they and their team can. Look forward to welcoming you back to Ness Walk Kind Regards Craig Ewan Operations Director

"Fabulous !"

5
Carole H, Tain, United Kingdom 20/03/2022

My daughter and I had an early evening meal here prior to a visit to Eden Court theatre located just along the road. The staff were lovely, friendly and welcoming and made sure our meal arrived without delay bearing in mind we had one eye on the clock. The dining room was comfortable with tables well spaced out and the food was excellent. I've been to Ness Walk before but it was a first for my daughter. The amuse-bouche was very tasty and the starters were fabulous. We enjoyed the main courses very much and decided on a dessert too, with an accompanying bottle of wine it wasn't an inexpensive meal but very much worth the money. You get what you pay for. Highly recommended - you shouldn't be disappointed. Thank you Ness Walk for a lovely start to our evening.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
I am delighted our Torrish restaurant @ Ness Walk provided the excellent start to your evening out with your daughter. We have an excellent, friendly and professional team who really do take pride in their roles. Kind Regards Craig Ewan Operations Director

"Amazing service in beautiful hotel"

5
JH-23-45, Edinburgh, United Kingdom 12/03/2022

Night one of a two night stay - blown away by the service and friendliness of all the staff. Before we arrived received a courtesy pre-checkin call to arrange dinner. On arrival was greeted and directed into the lounge area and provide with a glass of champagne for my wife and I. The lovely lady on reception then came over with our key and completed the checking in formalities all while we were comfortably seated and relaxed. Once ready we were shown to our room personally and provide with details about the bar and breakfast. Dinner was fantastic and all the staff were so helpful and attentive. Looking forward to the rest of our stay!

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you so much for your guest review. What you have described, is exactly what we aim to provide for every guest on check in @ Ness Walk. The team do work for us so hard and are so passionate in delivering 5 star service with friendliness and warmth. We look forward to welcoming you back to Ness Walk again. Kind Regards Craig Ewan Operations Director

"Attention to detail - superb customer service - beautiful location - will most definitely return"

5
Traveler29164435371, London, United Kingdom 12/03/2022

The best service I have received in the UK. Absolutely spotless - our room had everything you would need and more - impeccable linen and a lovely comfortable bed. Our pre dinner cocktails were very good and dinner was sublime. We arrived early for breakfast- the only minor negative of our stay - I would have preferred better bread, sausages and mushrooms to go with the home made marmalade to make our stay excellent to make our stay out- standing a good Bloody Mary or fizz option at breakfast as we weren't driving !! Would have cinched it as our best ever hotel stay !! Will we go back most definitely.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
I am delighted you very much enjoyed your recent experience at Ness Walk. We very much appreciate all feedback and chef and I have already discussed your detailed feedback above and taken action to ensure consistency is achieved moving forward. We look forward to welcoming you back, on your next visit. Kind Regards Craig Ewan Operations Director

"Fantastic stay from start to finish!"

5
User 11/03/2022

I was hugely impressed with my stay and the team at Ness Walk. The whole experience began a few days before with Grace from reception taking the time to phone me and make sure everything was set for my visit. It felt like a warm and genuine phone call with a focus on putting the guest first and not just a "tick-box" exercise for the sake of doing it. The rooms itself was great and after a long day travelling it was exactly what I hoped it would be - clean, inviting and a fantastic shower! The team of staff at the hotel were excellent and really epitomised what "Highland Hospitality" is, in my opinion. From the front desk and the concierge to the duty manager taking time to talk to us during our breakfast, it was clear to see that the hotel is invested in going the extra mile for its guests. Looking forward to being back soon! An experience like no other in the Highlands

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you so much for your recent stay at Ness Walk. Your review reads, as if our marketing department were writing a promotional advert for the hotel. This is excellent and demonstrates that the team, do deliver consistently on our aims and goals of the customer journey and experience. I will ensure Grace recieves the priase she deserves, she is one of our shinning star's and is so good at her role. Haste ye back! Kind Regards Craig Ewan Operations Director

"Simply outstanding."

5
markfE4930YG, Westhill, United Kingdom 08/03/2022

From the minute you arrive the experience is superb. Checking in whilst sitting with a glass of champagne is something I can sure get used to! We ate in the restaurant on the Saturday evening- Michelin Star quality in a relaxed setting, the meal was right up there with the best I've ever had. Staff are friendly and welcoming, go out of their way to make you feel special. For example- this was our second visit- the greeting on arrival was "welcome back!" It can sometimes be difficult for hotels to get 5* right- Ness Walk manages the quality without being in any way pretentious. Ideal location, 10 minute walk from the centre of Inverness. We'll be back!!

"Special and Welcoming"

5
Scotdee, Scotland 07/03/2022

Just returned from a couple of nights staying at this amazing hotel. The staff are so welcoming, professional and engaging all the time. From driving into carpark, to welcome champagne, to the amazing and delicious dinner, afternoon tea and breakfasts, we were made to feel special by all the staff all the time. We stayed in a Laurel room and it was very quiet and luxurious with a beautiful bathroom. I wouldnt hesitate to recommend and will definitely be back soon. I would like to make a special mention to Marcus who in a group of amazing and outstanding staff always made time to speak to us and show interest in what we were doing for my birthday celebration. Thank you Ness Walk Hotel for a special birthday.

"Best hotel in living memory"

5
Gregalfa, Stirling, United Kingdom 04/03/2022

Always wanted to stay but “covid” hit. Arrived unannounced yesterday(hadn't booked). Hotel Manager met me in car park. After a complimentary Champers I was upgraded to their best “oak” room (127) at no extra charge. All of the staff were lovely. Genuinely lovely. Food? Belly pork nice starter if a bit “chewy”. Venison Wellington decadent. Not a pudding person but raspberry souffle washed down with a glass of Tokai lovely. Slept poorly but unrelated to lovely room that had bath/shower and separate loo. Breakfast perfect and not excessive in portion size. Will be back if they have me!

"Perfect 5 Star Standards without being pretentious."

5
Stuart B, High Wycombe, United Kingdom 01/03/2022

Never had we had such a polished, smooth, professional and friendly welcome. We said to each other before we even finished at check in that we would 100% be coming back. Never felt like that before.....amazing! Mark the concierge was the most thorough, professional, friendly we have ever come across, a real asset to the hotel. The room was delightful, well appointed and extremely clean. The restaurant service and food was amazing. The deconstructed lemon meringue was the best dessert I have ever had. The drinks made the Spanish bartender were amazing, a showman and very friendly, again a real asset to the hotel. We couldn't fault this fantastic hotel from start to finish. Becky and I cannot wait to return. Very well done to all of you. The Baileys

"Perfect hotel stay in Inverness"

5
JohnDonna2015, Stirling, United Kingdom 23/02/2022

This is our second visit to Ness Walk and from the moment you enter this beautiful hotel until you leave everything is 1st class . The staff are so friendly and helpful , the rooms are gorgeous , the beds are so comfy and perfect for a great night's sleep.The toiletries smell lovely too . Breakfast is just amazing especially the homemade marmalade!! The Scottish breakfast with the best scrambled egg was a perfect choice !! We really couldn't fault anything about this hotel…. Only thing was it wasn't a long enough stay. Hopefully be back soon!!

"5 star experience"

5
Keanna M, Edinburgh, United Kingdom 20/02/2022

Probably one of the best hotels I have stayed in Scotland. From the excellent bar tender who made us delicious cocktails to deputy manager Angus who gave us a lovely welcome. We stayed for 3 days and could not fault a thing, it definitely lives up to its 5 star rating. Big thanks to the head concierge Stephen who was so attentive and friendly throughout our stay. I will definitely be returning:)

"Genuine 5 star experience"

4
ellisonst1965, Croston, United Kingdom 18/02/2022

Excellent hotel in great location. Staff are outstanding as are the rooms and food . Had cocktails in the bar , which were great. The bartender was able to prepare a superb whisky sour for me, even though it wasn't on the menu.Only place I'd consider should we return to Inverness

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you for your tripadvisor review. Delighted you had a wonderful stay at Ness Walk, really appreciated the hotel and glad to hear you were looked after by our wonderful team who really do care. Our team do try their hardest to deliver every guest expectation. I am little surprised; 5 star review however you only scored us 4 out of 5? Look forward to welcomig you back on your next trip to Inverness. Kind Regards Craig Ewan Operations Director

"Outstanding service!"

5
User 18/02/2022

Fantastic and well mannered service from start to finish. We booked in a Valentine dinner at the Torrish in Ness Walk and was blown away by the service we received. I have been in many hotels with a "5" star status before but never have i been served like Kimberly and her team in Ness Walk. They have a really nice culture going within the hotel that made us felt relax. The ambiance matches the event and they were all friendly, well trained and have an excellent people skill. Usually having different servers can be a downside but they all served us with the exact same mannerism. They tell you what is in your plate as they serve it in front of you, they give you plenty time to enjoy your food and have a chat before coming back to make sure everything is ok. Always making eye contact and very professional at what they do. The menu had plenty of choices but not too overwhelming, let's say it is not your typical "hotel menu", food was absolutely delicious and was served in a timely manner, credit to the chef. An incredible experience that we never thought we would experience in Inverness. Ness Walk lives up and beyond their 5 star expectation and will highly recommend to others.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted you had a outstading experience at Ness Walk and really appreciate the detailed review on your dining experience in Torrish our fine dining restaurant. Craig Douglas our excutive chef is very talented and creates wonderful dishes using the best of local fayre. Kimberly will be thrilled to receieve your feedback. She works very hard and trains her team continually to create a very smooth service. We want to deliver 5 star service with friendliness and kindness. We have all been in 5 star hotels where the service is so intense, that the experiece is not comfortable. Well done Kimberly and team. Kind Regards Craig Ewan Operations Director

"Excellent stay, very nice staff"

4
Stephen B, Perth, United Kingdom 14/02/2022

We stayed two nights at Ness Walk and thoroughly enjoyed our stay, the standard of accommodation was excellent, and all the staff were extremely helpful and very pleasant. There is some room for improvement. A few guests did not wear masks, a legal requirement at the time of our visit, we never saw any of these guests being asked to wear a mask. The food in general was excellent but if you do not like fish or seafood the menu is very restrictive, the chicken dish on our first evening was un-inspiring. We stayed in an oak room which was lovely but the sound proofing was not good, we could easily hear our loud talking neighbours Overall we really enjoyed our stay.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, I am glad overall you enjoyed your stay. Thank you for your detail in your response. I will work through all of these and investigate. Since we have opened in 2019, I have never been aware of a sound insalation issue in any of our rooms. I look forward to hopefully welcoming you back in the future. Kind Regards Craig Ewan Operations Director

"Perfect stay"

5
Gingerbelle, england 13/02/2022

Beautiful, calm and peaceful hotel with exceptional standards of service, accommodation and cuisine. Outstanding and friendly welcome from the whole team, notably upon arrival. Perfectly located for central Inverness (a short walk) and as a base for the Loch and the Highlands. Highly recommended

"Best Hotel in Inverness"

5
User 09/02/2022

Brilliant first class hotel in Inverness. Staff could not be better led by very capable management. Angus did a really first class job and the Concierge staff were excellent. Will definitely return to this hotel in future

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted you enjoyed Ness Walk and your expectations were met. We do have a beautiful hotel, which has been designed and invested in wisely. The team at Ness Walk really do care, they wear their hearts on their sleeve and do really try to deliver for every guest. I will enjoy sharing your feedback with the team. Kind Regards Craig Ewan Operations Director

"An exceptional Hotel in every way."

5
User 08/02/2022

On our way North we experienced car trouble and limped into Inverness with a week's worth of food shopping and several bunches of flowers. On the recommendation of my Nephew we contacted Ness Walk in search of help and accommodation. Their response was breezy, accommodating and beyond helpful. A glass of champagne was thrust into our hands, the shopping was stored and the flowers put into water. Our room was beautiful, there was plenty of complimentary bottled water, it was incredibly clean and the area was really quiet overnight. The food in the restaurant was superb (including a very reasonably priced sumptuous Australian Shiraz) and every member of staff we met were brilliantly cheerful. We will be back!

Craig Ewan, Other at Ness Walk Hotel, responded to this review
I was delighted to read that our Ness Walk team were there for you in your time of need. Glad to hear that we have Ness Walk ambassadors out there flying our flag and giving personal recommendation to the hotel. Glad to see once you were settled in, you were able to visit our Torrish restaurant and relax and enjoy some fantastic food and beverage. Look forward to welcoming you back. Kind Regards Craig Ewan Operations Director

"Fabulous people, amazing bedroom & great restaurant"

5
JohnMcCheshire, Nantwich, United Kingdom 04/02/2022

2 night stay in an Oak room with views to the River Ness & garden courtyard. Well equipped room with all facilities you could want in a 5 star Hotel. At check in we mere met by Grace to be introduced to the Hotel facilities + a glass of champagne after a long journey. Friendly and helpful during our 2 night stay. The restaurant was very good with both my wife and I being fish eaters I had halibut and my wife had the hake . Both had delicious accompaniments which showed the chef had a good touch with his cuisine. Lewis & Kim who ran the floor were proficient as well as friendly. We had some vintage white with the fish which was not overpriced. Great experience and will be back in 2022. The only issue I have is to be charged for parking in such an establishment @ £15 per night when the Hotel control the entry & exit of guests & we were staying in a premium price room

"Incredible Stay"

5
User 28/01/2022

I can't begin to say how wonderful a stay we had at the Ness Walk. From the incredible reception on arrival by an absolutely phenomenal front of house team to a stunning meal at night, this will be our go to getaway for the Northern Highlands. A truly Scottish welcome! The bedrooms were beautifully appointed and the views onto the River Ness just topped it all off!

"Relaxed, friendly seamless stay @ The Ness Walk (Amazing Electric vehicle set up !)"

5
User 28/01/2022

The Ness walk hotel is so welcoming ! The staff are engaging, courteous, friendly. The food is excellent, you really have no reason to leave the hotel. This is a true 5 star establishment. They have definitely future proofed with having so many EV chargers on site. I Highly recommend this hotel for Business and leisure I definitely will be coming back with friends and family. Thank you Team Ness Walk

"Outstanding stay at Ness Walk Hotel."

5
User 27/01/2022

I was one of a party of six that stayed at Ness Walk Hotel on Saturday night. Everything was beyond expectations. We were politely welcomed at the Car Park and had the best customer service throughout our entire stay here. The reception team were friendly and professional and assisted in every way they could. The room was immaculate and spacious, we all had a comfortable night's sleep. We all dined here in the evening and were pleased with everything from the efficient service to the quality, taste and presentation of all meals served and then again for breakfast the next day. There are options on the menu to suit all special dieatry requirements. We have all reccommended Ness Walk Hotel to friends and family since our stay and we all look forward to staying and dining here again. The hotel and setting is beautiful.

"Absolutely brilliant from arrival to checkout!"

5
AM909116, Inverness, United Kingdom 26/01/2022

Myself and my wife stayed for a couple of nights and were so impressed with all aspects of the hotel. All members of staff are so tentative to detail and made our experience out of this world. A young man named Lewis was very chatty and went the extra mile to ensure our stay was perfect.

"Overpriced and pretentious"

1
User 26/01/2022

Average food at extortionate prices. Don't have anything positive to say about our visit here. Won't be back anytime soon. Made to feel unwelcome when voicing our displeasure. Such a shame as the potential is there. Parking is not what you come to expect at this level

"Stay at Ness Walk"

5
User 08/01/2022

The front of house staff here are outstanding, a warm and professional welcome makes you relaxed from the moment you arrive and throughout your stay a huge thank you to Stephen and the team. The room was equally lovely and had everything needed really appreciated the large bottles of water and the fridge. We ate at the restaurant and found the food a mixture of outstanding and ordinary service was fine. Breakfast was excellent despite a wee wait. We will definitely be back off season

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Really appreciate your recent business, glad that overall you really enjoyed the stay and will be back again. I will discuss you feedback with our Restaurant Manager, so we can work on the consistant level of service. As we want to deliver excellent service first time and every time. Thanks again. Kind Regards Craig Ewan Operations Director

"Perfect stay with wonderful staff and amazing food"

5
Allencap, Glasgow, United Kingdom 07/01/2022

Stayed at this wonderful hotel for 2 nights just after the New Year. From arrival when we were greeted buy a very friendly concierge who after collecting our luggage from the car immediately brought us champagne. He escorted us to our room explaining all the hotels facilities on the way. We had upgraded our room to a Cedar King which was absolutely gorgeous. Huge bathroom with a separate toilet. Patio doors out to our own terrace which in better weather would have been fabulous. We dined in the hotel's restaurant on both nights. Food was if the highest quality as was breakfast on both days but I must say the highlight of the whole stay was the staff. Everyone so friendly and looked after us so well. Made our stay extra special. Thank you. We are already planning our return visit.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you so much for the fantastic review. I am delighted you had a wonderful stay enhanced with excellent food and wonderful service for our amazing team. I will enjoy sharing this feedback with them as they are so passionate about customer service and this review will motivate them even more. Look forward to welcoming you back. Kind Regards Craig Ewan Operations Director

"Wonderful stay, incredible food!"

5
SVKB, London, United Kingdom 06/01/2022

Gorgeous hotel in Inverness, about a 15 minute walk along the riverbank from the city centre. The staff were wonderfully welcoming, and very attentive, with a welcome drink upon arrival whilst we waited for our room to be ready. Room was beautiful, wonderfully cleaned (with a sticker on the door to indicate that it had been done and so no one else could enter, which was a good C9 touch I hope all hotels keep in place!). Opted for a Double Room with Garden View with a river/garden view. Very large room, huge marble bathroom, so comfy. Dinner: One of the best meals, truly brilliant kitchen team, every course was considered, and they must have some sold pastry chef's on their team because usually I am disappointed by the dessert course, but they really nailed it. I could have eaten here again and again (but sadly was only staying one night!). Breakfast: Good choice, lovely food, they had milk alternatives which is important, and overall an enjoyable start to the day/

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Thank you so much for your wonderful review of Ness Walk. I am delighted that you really enjoyed the stay and inparticular really appreciated the quality food. Craig Douglas our Executive Chef and his team are very talented and do really care. The love producing great food, using local ingredients and WOWing the guest. Really appreciate the feedback. Kind Regards Craig Ewan Operations Director

"Afternoon Tea"

5
User 05/01/2022

Myself and my friend attended for a fabulous Afternoon Tea at Ness Walk recently prior to having our little babies. From the wonderfully warm welcome, to the attentive table service, we were made to feel so welcome. The food was lovely, special attention given to even the smallest of details. We were given delicious ‘mocktails' to celebrate and looked after so well. We particularly enjoyed looking out onto a crisp winter garden and would highly recommend to anyone looking for a special treat.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Ladies, delighted you both enjoyed a fabulous afternoon tea at Ness Walk. The perfect venue to enjoy an informal baby shower, with lots of treats and attention. Look forward to welcoming you back when you are ready for another treat. Kind Regards Craig Ewan Operations Director

"Lived up to expectations"

5
csdg27, Glasgow, United Kingdom 05/01/2022

We had a great experience at Ness Walk. The room was spacious, comfortable and clean, and the staff were welcoming and attentive. The hotel is located roughly a 10 minute walk from the city centre, with plenty of pubs and restaurants a short distance away, so location is very good. The only time we ate in the hotel was for breakfast. The breakfast options aren't as extensive as other hotels we have visited but it was of high quality. Would recommend this hotel when staying in Inverness.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted Ness Walk delivered the 5 star expectations, I really appreciate the recommendations and look forward to welcoming you back on your next trip to the Highland Capital. Kind Regards Craig Ewan Operations Director

"Superb"

5
User 05/01/2022

I had a lovely experience at Ness Walk Hotel on New Year's Eve. I was there along with friends and from the moment we arrived the welcome from all led by James and Marcus set the tone for the evening. Dinner in the Restaurant was faultless and the level of attentive but friendly service we received could not have been better I would highly recommend Ness Walk and will be back soon.

"Christmas at Ness Walk"

5
eestory, Aberdeen, United Kingdom 26/12/2021

Just having my final breakfast after the most wonderful stay at Ness Walk over the festive period. This hotel seriously has the WOW factor! I checked into a room in the first floor which overlooked the trees- almost felt like you were in the trees which was so peaceful. The bedrooms are large and spacious, and the attention to detail really gives a feeling of luxury. Within checkin and room my favourite features were the glass of champagne of on arrival, the arran aromatics toiletries, the illy coffee machine with fresh milk, the deep bath and the huge comfy bed! The staff couldn't have been more helpful- no ask was too big. The service truly was exquisite and genuinely felt they were so interested and invested in making a memorable guest experience. Last but not least- the food!!! So delicious! I dined a number of times o we the stay- my favourites were the scallops, the salmon and the fillet of beef. I only managed to take one picture but presentation standard was high. The chef is clearly talented and creative! I would highly recommend coming to Ness Walk for a stay anytime of the year- will definitely be back! Thank you Ness Walk! ❤️

"Heartwarming Hospitality"

5
User 26/12/2021

My partner and I spent Christmas and Boxing Day weekend at the Ness Walk. From the moment we arrived, the staff treated us like royalty, first welcoming us with a sit down and a glass of Champagne. Then we were guided to our very comfortable and well apportioned room in the Laurel wing. Host, Steve, was especially keen to provide a personal touch to our stay. While we were there the hospitality staff and concierge services assisted us with electrical adapters, de-icing our windshield, using the royal post, printing, and arranging taxis. The breakfasts and dinners were exceptionally prepared and presented with incredible service. Everything is well timed and focused on providing the best experience for the guests. Breakfast includes a buffet as well as a menu of prepared Scottish breakfasts. Additionally the hotel is situated on a quiet street adjacent to the Ness River and is a beautiful ten minute walk to city center. I would highly recommend this stay to anyone who needs a moment to be carefree and cared for.

"Excellent, clean, and comfortable hotel with a great location and great staff too!"

5
C R, Dundee, United Kingdom 24/12/2021

We had a wonderful time staying at the Ness Walk in the run up to Christmas 2021. The location of the hotel is excellent, placing us near to all of the sites in Inverness and being right next to the river too, with various walks and parks nearby. We received a warm reception from the hotel when we arrived and all of the staff were extremely friendly and polite whenever we encountered them, ranging from concierge, to waiting staff, and cleaning staff. Our room was well-appointed and felt brand new with modern, comfortable furnishings. The hotel was generally a very pleasant and cosy place to be, with a feeling of luxury. It was great to see that the TV in our room had Sky installed and also the ability to stream other services via the built-in Chromecast - why don't more hotels offer this, instead of the usual meagre channel offerings. Bonus points from me! It was also a useful touch to have the toilet accessible via a separate door from the bathroom / shower, so that both could be used by different people at the same time if required. The WiFi was free and worked well for us, allowing us to stream content from our phone to the TV. There was plenty of parking available, although we had travelled by train on this occasion. We had dinner in the hotel on one night of our stay and the food was excellent, catering for our vegetarian and vegan options. Once again, the waiting staff were friendly and helpful. We also enjoyed a few cocktails whilst we there (it would be rude not to), and the bar staff were very helpful too. We had breakfast in the mornings and this was great, with a range of options available. We did our check-in and check-out online and this was easy and effective, prompted by useful emails and instructions from the hotel too. Overall, we had a lovely, relaxing stay and we fully intend to visit the Ness Walk again in the future.

"AFTERNOON SIGNATURE TEA"

5
User 20/12/2021

From the moment of arrival to the moment we left the service in reception and restaurant could not have been more attentive. The surroundings and outlook were special and the afternoon tea itself a real treat. If you are looking for something out of the ordinary for yourself or a gift to family or friends I would really recommend the whole experience. Thank you Ness Walk for a great experience.

"Christmas Night Away"

5
Hazel G, Thurso, United Kingdom 19/12/2021

Best hotel we've stayed in! Spent a lovely night at this hotel. Beautiful decor and furnishings. The staff were all friendly and attentive. The champagne on arrival is a lovely touch. Dinner was beautiful and breakfast offers a great selection. Will definitely be returning, soon I hope!

"Fantastic on every level!"

5
User 19/12/2021

What an amazing find! We loved everything about this fabulous boutique hotel; the fantastic and spacious room, beautiful bar and lounge, idyllic riverside location which is walking distance to the centre of Inverness, friendly and caring staff and a wonderful destination dining restaurant! It was the best hotel during this trip and we will definitely be returning in 2022!

"Beautiful meal at Ness Walk"

5
4Fifi123, Inverness, United Kingdom 18/12/2021

We love Ness Walk! Beautiful meal tonight, impeccable service from friendly & helpful staff. Lovely menu to choose from with local produce. Cooked to perfection. Gorgeous surroundings and beautiful decor. Well worth a visit. Christina and her staff will make you most welcome.

"Best of the best!"

5
kirker, Austin, Texas 15/12/2021

As a former professional hotel critic, it's safe to say I'm difficult to impress, but the Ness Walk did so in spades. I'd even go so far as to rank it in my top-three favorite hotels in Scotland! I only spent a single night there – after landing in Inverness en route to a drive along the NC500 – but every single aspect of the hotel's service was utterly flawless. The champagne upon arrival made for a fantastic first impression – especially following an unusually trying journey during these pandemic times – and the caliber of the hotel's accommodations is very legitimately five-star. My room was beautifully designed, with an incredibly comfortable bed & superb linens. I had both dinner & breakfast there as well, and both were wonderful; I particularly appreciated the emphasis on locally sourced foods, knowing the extent to which the pandemic has deleteriously affected global tourism. In what was definitely a first during my many years of travels, upon departure I discovered that they had washed my car – without me even requesting it! I apparently parked in a portion of the car park where birds sometimes congregate in the trees above, and my rental car received a fair amount of droppings from them. While washing my car wasn't at all necessary – the torrential rain I encountered the next day would've cleaned all of the droppings off regardless – it merely exemplifies the property's unequivocally outstanding caliber of service. Finally, I was surprised to receive this caliber of service for such a competitive nightly rate. While I admittedly visited in off-peak mid-December, it was still a remarkable bargain given the all-around quality of my stay. I had only a few quibbles with the place, none remotely important enough for me not to give it five stars. First, the property charges £15 per night for use of its car park. While it's admittedly on the small side, it's also well outside of the city centre – and also the only time I've been charged for on-site parking anywhere in Scotland outside of the likes of Edinburgh – and came off as a bit much. In a similar vein, the hotel has an excessively detailed list of individualised charges noted in each, up to & including one for the "do not disturb" door placard. Finally, I was slightly irked upon departure to discover that I'd been charged for a morning newspaper. Upon arrival I was asked if I wanted one the next day, and very much unlike the highly specific charges noted elsewhere, there was no mention that I'd be charged for it. Had I known, I would've declined; while I'm an old-school type who still prefers reading print newspapers, I already have a subscription to The Guardian's website, and would've read it on my iPad instead. (OTOH it was a mere two quid, so I certainly wouldn't have complained about it at checkout.) Altogether this all came off as a bit too much nickel-and-diming, as we'd say in America, and atypical vis-a-vis other five-stars in the UK. But, again, those are all trivial quibbles. I've stayed at other properties in & around Inverness, and the Ness Walk is hands down the best of the bunch (if anything I'm surprised it isn't the highest-rated Inverness hotel on this site). I wouldn't hesitate to recommend it to anyone visiting the area.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Really appreciate your recent business and I am delighted we have another Ness Walk ambassador out there flying our flag. I appreciate the detailed feedback and great to see you have rated us 5 out of 5 stars. Coming from a previous hotel critic this holds great gravitas. I note your comments regarding the exceptionaly good value, room rate. I also not your comments regarding the charges for the car park and the newspaper. Our thoughts on this are we are only charging the guest for what service they have used. The newspaper example also fits in with our new green policy, as we plan our way towards trying to achieve a carbon neterual business. In previous hotels when I have offered complimentry newspapers there has been tremendous waste. I take on board your feedback that we need to be clearer in communicating these charges to the guest in advance of ordering. Thank you again, and I look forward to welcoming you back again. Kind Regards Craig Ewan Operations Director

"Not quite a 5*"

3
pinkwindsor2015, Scotland, United Kingdom 15/12/2021

On arrival, we were forced to walk through a big group of smokers from a wedding party who were congregated around the entrance, which really wasn't pleasant especially as my husband has cancer. No-one met us until we had walked through the door and once we were given champagne, the smoke wafted through the door and spoilt what would have been a lovely experience as we could smell it very strongly. Our room (No 105) was fine, but it always had a housekeeping trolley near to it and the next morning, we were greeted by 5-6 of them parked nearby. Our room was also next to the lift and stairway so wedding guests woke us up a couple of times when they went to their rooms. I'm not too sure why we had been allocated that room but I felt that I couldn't say anything as our room had been secured with the cleanliness tape. There were a few hiccups at breakfast, no milk for our tea, no knives for our ordered breakfast, our ordered breakfasts were bought out when our dirty buffet plates hadn't been cleared away. All these details should be of 5* service but sadly, they didn't quite make it. Sadly, my husband and I left feeling undervalued and disappointed.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, I am sincerely sorry that you left our hotel dissapointed this is never our intention. I wish we had been given the opportunitity to speak with you prior to departure. Due to the rules of this forum I can not post my mobile number or email address on the forum, however if you were to call the Ness Walk Hotel and speak to reception they could take your details and I could give you a call back. I would really like to do this. Could I ask you for this support? Kind Regards Craig Ewan Operations Director

"Excellent stay!"

5
Wander56595051148, Amsterdam, The Netherlands 14/12/2021

We recently enjoyed a lovely two night stay at Ness Walk. We had heard great things about the hotel from friends and from the start the were not disappointed… The attentiveness of the staff was excellent throughout our stay, starting with Steve the concierge welcoming us with a complimentary glass champagne! Lovely spacious rooms and delicious food in Torrish, again with very high standards of service. On the second night we enjoyed some delicious cocktails in Bruach Wintertide - a stunning winter wonderland created within the grounds. Highly recommend!

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Delighted you had a wonderful stay @ Ness Walk. Not only is the hotel stunning, we have a wonderful team of people from the hotel manager to the part time porter, where they all care and take so much pride and passion in their work. I am glad this not gone unnoticed. Bruach Wintertide is a fairly new addition, an outside bistro, heated offering fantastic cocktails and street food. At present open Thursday to Sunday inclusive. Ideal in current enviroment, offering space and lots of fresh air. Kind Regards Craig Ewan Operations Director

"Ness Walk Idyll"

5
User 14/12/2021

Ness Walk Hotel situated on the banks of the River Ness is a beautifully restored and sympathetically adapted period property set in the most charming location within the Highland capital. Concierge led us to our parking spot and greeted us by name! Reception was warm, welcoming and attentive. Do not miss out on this gem!

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted you had a fantastic stay at Ness Walk Hotel. Stunning property and a wonderful team of people, an award winning combination. Haste ye back Kind Regards Craig Ewan Operations Director

"excellent hotel with great staff"

5
User 13/12/2021

Spent 2 nights at this lovely hotel and cannot praise the wonderful staff enough. very nice room and excellent food and drinks. The very friendly, professional staff made sure we were very well looked after and all take real pride in their work. Our stay was a really great experience and can highly recommend this lovely hotel.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you so much for your stunning review and picking up on the culture that our wonderful staff create and live by. I will enjoy passing on the praise. Delighted you made the most of the hotel and all the services. Kind Regards Craig Ewan Operations Director

"Exceptional on every level."

5
User 09/12/2021

This place is stellar and their staff are amazing. Cannot recommend highly enough. The check-in was thorough and inviting, the room was immaculate, and the food is delicious. Thank you for a great stay, wish I could've stayed longer!

"What a wonderful Hotel"

5
marie152015, Bedfordshire, United Kingdom 30/11/2021

This Hotel is absolutley lovely in all aspects! Very warm welcome and we had a lovely glass of champagne while we sat in the lounge and were checked in. When we were ready, we were shown to our room where there was a sealed sanitised sticker on the door. The concierge showed us around our room and where everything was. The room was immaculate, clean, tidy and had everything we needed with a few extras that were a nice touch. The grounds are lovely and very well maintained. The whole Hotel is immaculate, tidy, clean and very well kept. The staff are incredible, nothing was too much of an ask and they are all very well presented and very friendly. All the staff were brilliant but a special mention to Duncan in the restaurant who went out of his way to accommodate us and made time to talk to us each time. He even convinced my husband to try haggis! The bar area was very cosy and the bar staff were fun to watch making all of the drinks. There was a nice elegance to the bar and the Hotel itself. Its situated in a very convenient location, 15 minutes walk to the town centre and to Ness Islands and the Bontanic gardens. Its far enough away to avoid the noise but close enough you can walk to everything. There isn't anything negative i can say about this Hotel, everything was just brilliant. We will be back for another visit...just in a bit warmer weather! I would 100% recommend this Hotel, it may cost more than a standard hotel but its worth every extra penny!

"The best hotel in Inverness eon the river Ness"

5
JamesBondLosAngeles, Pasadena, California 24/11/2021

Well managed nice hotel which tries hard to make your stay comfortable. The hotel has a bit of an awkward layout and you must trek to your room. We recommend rooms on the first floor over looking the garden. A lovely breakfast is included. Daily maid service along with a turn down at night. Beautiful sheets and a very comfortable bed. Good value during the off season!

Craig Ewan, Other at Ness Walk Hotel, responded to this review
I love your review title, and thank you so much for your guest review. Delighted you had a fantastic stay and enjoyed the facilities. We opened Ness Walk in 2019 in a converted listed building. Whilst this makes the walk to the bedroom a little longer hopefully you appreciate the stunning listed building and how well the new modern building extention works and is stunning to look at. Appreciate the other feedback and hopefully see you again on your next visit to Inverness Kind Regards Craig Ewan Operations Director

"Outstanding"

5
janm0ray, Moray, United Kingdom 23/11/2021

Spent 2 nights at Ness Walk Hotel, 2 nights stay we will never forget, from check in till check out we were treated like royalty, glass of champagne on arrival was a lovely touch. Hotel, food and staff were outstanding, we ate in the Torrish restaurant both nights. Thank you to all the staff for making our stay first class. Will definitely be back, would highly recommend.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Outstanding review and outstanding stay, delighted Ness Walk delivered for you on all accounts. We have a very talented and passionate team who work so very hard to delivery and try and meet every expectation. Look forward to welcoming you back again. Kind Regards Craig Ewan Operations Director

"A visit to Eden Court"

5
User 22/11/2021

A very warm and friendly welcome. Staff were only too eager to please. The superior room that we had was very spacious and well equipped with everything you need. Breakfast was lovely. We will be back.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thanks for your fantastic guest review, I am delighted you enjoyed a great stay at Ness Walk. I trust you enjoyed your show at Eden Court also. We have been putting together some some Eden Court packages, see our website for details which includes your show tickets and even a box of chocolates to enjoy at the show. Look forward to welcoming you back. Kind Regards Craig Ewan Operations Director

"Delightful hotel"

5
AliM4952, Edinburgh, United Kingdom 22/11/2021

Just back from a weekend visit and have nothing but praise for the hotel and its staff. All those with whom we came into contact were charming, attentive and helpful. The champagne on arrival is a lovely way to start your stay. It made check in very relaxing and unhurried. The room was spacious and immaculately clean. We had a lovely view of the courtyard and the river which even the rain didn't spoil though the umbrella provided came in very useful. We had dinner in the hotel before going to the theatre and it was exceptional. If we hadn't been heading out we would definitely have had 3 courses. We certainly hope to return soon

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Delighted you had a fantastic stay at Ness Walk. We have a great team of associates who take so much pride in their work and really try their best to deliver every guest expectation. We are perfectly located for a short stroll to Eden Court to enjoy a night at the theatre. Thank you so much for your business and look forward to welcoming you back. Kind Regards Craig Ewan Operations Director

"Mediocre no matter what Conde Nast says"

3
Frank M, Rochester, Minnesota 21/11/2021

Runaway, don't walk to Ness Walk. The lack of some services and good parking took the luster off of our stay along with the price not matter what Conde Nast says. While concierge service and some restaurant services were exceptional, housekeeping and laundry were NOT. Do NOT have laundry done here. I sent over $150 worth of clothing to be laundered only to have some pieces missing and the white closing turned GREY! Management was so kind in explaining that this was one of their vendors and never had any trouble with them. The sent the the white color back to be redone and it still came back GREY and never found the other clothing. For all of this, I received $13 in credit. A slap in my face.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, I so sorry that you have left the hotel dissapointed, this is never our intention. I will investigate this situation as a matter of urgency this morning. ______________________________________________________________________________________________________________________________________________ 20.42 I have investigated this today, unfortunately your stay was just over 5 weeks ago. Angus MacLeod our Deputy Manager was sorry that you left dissapointed. He personally spoke to yourself at the time and thought he had resolved. Unfortunately the items which were sent to the laundry were not marked down on the laundry slip with the bag provided, this caused confusion at the laundry and I believe this is where you socks became mixed up with another guest's laundry. Angus also sent back your white socks for a second time and asked the laundry to rewash, which they did, however I now undrstand were not to your satisfaction. I apologise again that you were not happy with this element of your stay. Yours sincerely Craig Ewan Operations Director

"5 star visit"

5
elainerC6675ZT, Aberdeen, United Kingdom 17/11/2021

Spent a wonderful few days at Ness Walk in one of the Oak Rooms A welcome glass of Champagne whilst our luggage was taken to our room was a 5 star touch We managed to sneak a hot punch in the Bruach tent before we headed along the river The Torrish restaurant in the evening provided tasty Scottish cuisine with a twist & had a lively atmosphere. Breakfast had a lovely selection of hot freshly cooked food as well as a Continental buffet. The Rocpool restaurant just a short walk along the river was also very good Hotel staff were courteous & friendly & can't wait to return

"Can't wait to go back!"

5
EmC17, Dunfermline, United Kingdom 16/11/2021

We got engaged during our stay at Ness Walk and it was perfect ❤️ The hotel is beautiful and staff are always on hand to greet you with a smile and happy to help. Food and drinks are excellent and the glass of champagne on arrival is a lovely touch. We stayed in room 131 on the first floor overlooking the courtyard and river. Absolutely deserving of its 5 stars! We look forward to visiting you again!

"Short stay"

5
User 16/11/2021

Had the best couple of days in the hotel. Staff are most helpful and all very happy to oblige even the most silliest of questions. The food is excellent and very well presented in lovely surroundings.

"Exceptional Service !! Well Done"

5
Passenger764675, Fraserburgh, United Kingdom 15/11/2021

FIRSTLY ! I don't ever feel the urge after a stay away from home to write any review either positive or negative but in this case I just could not ignore the urge to give praise where praise is rightfully due. From the welcome at the main door on arrival from Mark and Steve we were completely put at ease. Such a warm welcome thank you !! Hotel is immaculate, our room was lovely, cocktails divine and a relaxed dining experience. We will be returning very soon !! I MUST say a massive thank you to Steve for taking the time and going out of his way to make sure all our multiple questions were answered. He could not do enough for us and made the whole stay such an enjoyable experience and has made Ness Walk our number 1 go to hotel!! Well worth the drive for us. See you very, very soon .

"Fabulous weekend"

5
F5462VZannem, Turriff, United Kingdom 15/11/2021

Just back from one of the loveliest weekends in a long time. This hotel is special….to say the staff made you feel welcome is an understatement….from the minute we arrived and were greeted with a welcome champagne and a seat in the lovely reception area the check in process was great….rooms amazing…..breakfast really lovely and we ate in the restaurant one night and it was delicious….the staff made you feel special the whole weekend and always asking if you were fine or if you required anything….5 star treatment for sure….we will be back for sure…

"Exceptional!"

5
Suzanne M, Aberdeen, Scotland, United Kingdom 11/11/2021

Following our recent two night stay we highly recommend this hotel. Despite the pouring rain outside a very warm welcome was extended to us together with a complimentary glass of bubbly. Customer service and attention to detail was evident throughout. Excellent accommodation, food and location. We would highly recommend this hotel.

"1st class stay"

5
AndreaH12345678, Dingwall, United Kingdom 11/11/2021

We recently spent a night at the amazing Ness Walk. We couldn't fault our stay. An excellent location only minutes from the city centre but set in a beautiful location overlooking the river ness. The service was exemplary from the moment we arrived. Every single detail has been thought about in order to make you very comfortable. Our room was very comfortable with everything you could need for your stay. Food and drinks were excellent. Breakfast, in particular, was a standout for us. Would highly recommend this hotel to anyone considering a stay in Inverness. We can't wait to go back.

"OUTSTANDING FIRST VISIT"

5
Elaine C, Edinburgh, United Kingdom 11/11/2021

The hotel has a high standard to live up to and it certainly did. Nice touch with the champagne welcome starting our visit. Breakfast choices were excellent with buffet and inventive cooked options. Room was spotless and very comfortable. The location by the river gives a very relaxed feel to the hotel. Also thanks to the staff who were all very friendly and efficient and hit the balance between being professional and relaxed very well.

"Signature Afternoon Tea"

5
IsaMacK, Inverness, United Kingdom 09/11/2021

Absolutely delightful experience to indulge in an afternoon with a good friend. The attention to detail was superb - the presentation, choice and tastes. Combined with the attentive staff could not be more accommodating. Thank you

"First Class Experience"

5
User 09/11/2021

My wife and I were fortunate enough to attend a fantastic wine dinner at the impeccable Ness Walk Hotel recently. We were treated superbly well throughout the evening and the food was absolutely first class. We waited for our taxi with a cognac in the front room and could have stayed for the rest of the evening!! All in all a tremendous experience and we look forward to returning.

"Fabulous Hotel"

5
User 04/11/2021

A fabulous hotel in Inverness. Great location overlooking the river. We received a wonderful warm welcome on our arrival along with a welcome glass of champagne. A special mention to the excellent concierge, Stephen and also to Grace on reception who was particularly helpful and couldn't do enough for us. Beautiful rooms, delicious food, fabulous atmosphere. Would highly recommend and hope to come back one day soon.

"Relaxing Getaway"

5
User 03/11/2021

The service was excellent from the second we arrived, all of the staff were amazing and very friendly. We were given a very warm welcome from the excellent concierge, Mark, who gave us an overview of the hotel and when we were ready, he showed us to our room. The welcome champagne when we arrived and the chance to pre select our wine for dinner was a lovely touch. Our Oak Room was beautiful, with all the finishing touches that you would expect from a 5 star hotel, and very well appointed. We tried the Halloween special cocktails as our pre-dinner drinks, they were brilliantly prepared and served by Zsolt, Bar Manager. Dinner was delicious - the food is superb and the service to match, led by the very talented Ronan and Marcus. A nightcap in the bar area after dinner was a treat, in a lovely relaxing atmosphere. Sadly, we had an early start so missed out on breakfast, but it looked great...next time! Thanks Team Ness Walk, a gem in the Highlands.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Delighted Ness Walk delivered the perfect getaway for you. Glad to see whilst your stay was brief you made full use of the hotel in particular our food and beverage outlets. We have a fantastic product enhanced with a wonderful team who are passionate in their service delivery. I really appreciate your business and hope to welcome you back to Ness Walk again. Next stay you will have to make time for our stunning breakfast Kind Regards Craig Ewan Operations Director

"Outstanding Service..."

5
bmcn2015, Perth and Kinross, United Kingdom 01/11/2021

I travel to many 5 star hotels and have to say that the service received at this hotel - was one of the best. Grace - the receptionist was particularly helpful and made me feel very welcome and making sure that I was very well looked after.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a guest review, this is very much appreciated from someone who is so well travelled. Delighted you had an outstanding experience at Ness Walk and that the team made you feel very welcome and looked after your requirements. I will ensure Grace recieves today's gold star! We look forward to welcoming you back to Ness Walk in the future. Kind Regards Craig Ewan Operations Director

"Special spot on the river ness"

5
windy1875, scotland 31/10/2021

Fantastic hotel with equally fantastic staff. Welcome glass of champagne on arrival with brief overview of hotel and then to our room, which was fabulous. We enjoyed every time we walked into the room to the very special view. Breakfast was delicious with selection of continental to start followed by your choice of hot selection, the eggs benedict were delicious. Enjoyed having a drink at the bar before dinner and again the bar staff were fantastic a real credit to the hotel. We will be back ☺️

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Fantastic stay and Fantastic guest review. I am delighted you had a wonderful experience at Ness Walk and made full use of all the facilities. We look forward to welcoming you back again. Kind Regards Craig Ewan Operations Director

"Five stars in every way"

5
User 30/10/2021

Ness Walk is an outstanding hotel. Very welcoming and cosy. The rooms are furnished to a high standard and absolutely spotless. The menu is varied, delicious and well presented. The staff however are what put Ness Walk at the top of my list of amazing hotels. The staff are amazing Everyone we met during our stay was brilliant, helpful and kind.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Delighted to read you had an outstanding stay at Ness Walk. You are right not only do we have a fantastic product which is continually being invested in, we also have a wonderful team of people who work for us and take great pride in doing their job to the highest standard. The team will be "tickled pink" with your kind words. Kind Regards Craig Ewan Operations Director

"Outstanding hotel"

5
Russell I, Edinburgh, United Kingdom 29/10/2021

Outstanding stay at Ness Walk Hotel. Very high quality bedrooms, beautiful lounge, bar and restaurant and impeccable and genuine service and hospitality from all the team. We had a private dinner and the quality of the food, wines and service was first class. Very highly recommended for a stay in Inverness.

"Five Star Experience"

5
dkazusa, Chicago, Illinois 29/10/2021

This new hotel is outstanding in every respect. It's stylishly decorated. The accommodation is comfortable and inviting. The staff is helpful, professional and capable. The food is among the best through our trip. The chef is talented and creative, but does not over-engineer the use of high quality ingredients. I appreciate that - food is tasty and beautifully presented. It's a five star experience!

"Very Nice Stay"

4
missdcrippin, Lancashire, United Kingdom 28/10/2021

We arrived after a long journey and were greeted by Marcus in the car park. Shown to Lounge with a comp glass of fizz (very nice welcome|) and Grace checked us in. Room was lovely, view not but quiet enough. Complementary water and a fresh coffee machine are a bonus as was the robes and slippers. The veluxe windows were not the easiest to open and we were not shown how they worked on arrival. We had an issue with the bedding as it was dirty. They acknowledged this and sent a bottle of fizz which was a lovely gesture. Bed nice and comfortable Lovely bath products and a decent hairdryer. Breakfast was delicious and plenty to choose from as we were here for 3 nights it was good to sample some off the menu. Staff are very friendly and happy to help. Carparking is gated and £15 daily Its a good 15 mins to the centre but the walk by the river more than makes up for it.

"Superb hotel"

5
User 27/10/2021

A visit for afternoon tea that was truly spectacular. From our arrival and greeting from Mark, to our experience during the most exquisite afternoon tea, the Ness walk hotel was a wonderful place to enjoy the perfect afternoon. Amy looked after us so well throughout our visit, making sure we had everything we needed and explaining the menu perfectly. She chatted about the history of the hotel, kept us topped up with tea/coffee and even arranged for us to have a look at one of the hotel rooms. Angus gave us a mini tour of one of the beautiful garden rooms as well as the private function room-both of which were superb. We cannot thank the hotel staff enough and would highly recommend a visit here. The outside bar/cocktail area looked amazing. We will definitely be back.

"A Real Pleasure"

5
User 27/10/2021

This was our first visit to the hotel and it turned out to be a real pleasure. A great location overlooking the river and yet peaceful being away from the city centre. We stayed for five nights and the hotel is situated well for touring about, whether on foot locally or further afield by car. The facilities are excellent and very clean, which is reassuring at this time. The room was large with good quality furnishings plus bathroom and separate toilet all en-suite. Food was brilliant with an outstanding breakfast and a good selection of evening dinner choices. The bar has a great selection of drinks and also has an outside feature tent at weekends. In our opinion, this is one of the best hotels in Scotland for comfort and enjoyment, which is complimented by the outstanding team who are so welcoming, caring and focus on every attention to detail. We will be back.

"Wonderful hotel and staff"

5
Ken M, Wadhurst 19/10/2021

Stayed here as part of our anniversary trip to Scotland and was very pleased with the hotel and the staff - excellent. We were on the ground floor and had a small "patio" area outside the door from our room - although it was too wet to use, but that's not the fault of the hotel lol. All the staff were absolutely wonderful - so friendly and helpful - really did help to make our trip that much more enjoyable. Our room did have a bath and a shower. We also had afternoon tea here and it was really lovely - I'd thoroughly recommend it. They also do some wonderful cocktails - always a bonus for me. The restaurant food is wonderful too.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Ken, Delighted you chose Ness Walk as a venue for your special anniversary trip to the Highlands of Scotland. I am glad you had a wonderful stay and the team made it special. Kind Regards Craig Ewan Operations Director

"Wow! High level of service in a relaxed and welcome environment."

5
soosieq3, Brighton, United Kingdom 17/10/2021

What a fantastic start to our bucket list tour of the Highlands. We were greeted by Mark and Kirsten who made us feel most welcome and nothing was too much trouble. Our two night stay was amazing with impeccable service, food and welcome. The only downside is that we had not booked more nights. We will definitely be returning. A big thank you Ness Walk to all your hard working staff who made our stay feel so special. We highly recommend The Ness Walk Hotel to anyone planning a visit to the Highlands.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you for our WOW review. Delighted you had a wonderful stay and really enjoyed the facilities, food and the service. I will pass on your praise to the team, they will be delighted. Look forward to welcoming you back once again. Kind Regards Craig Ewan Operations Director

"The most amazing stay"

5
Shannon G, Inverness, United Kingdom 16/10/2021

If you're looking for 5* quality and treatment then this is the hotel for you. We stayed here on our wedding night and from the moment we arrived to the moment we left we were treated with top class service. On arrival we organised breakfast in bed for the morning and it arrived promptly at 8am as promised and Csaba who served it, was nothing short of fantastic, so polite and couldn't do more for us if he tried. The room was spectacular with a view of the beautiful gardens with the most comfortable bed and the extra touches such as a proper coffee machine and sky TV make all the difference. I can guarantee that a stay in this hotel wont disappoint and you'll leave feeling like VIPs.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Congratulations on your wedding. We wish you a long and happy marraige together. Delighted you chose Ness Walk for the first night of your honeymoon and so glad to hear you found the hotel to be perfect. I appreciate the detailed review. I will ensure the praise is passed on. Kind Regards Craig Ewan Operations Director

"Amazing Autumn Break in Inverness"

4
Mitch59, Angus, United Kingdom 14/10/2021

I booked the 'Autumn Cocooning Break' which included a two night stay, breakfast each day with Afternoon Tea one day and Dinner one evening. This was really good value and we really enjoyed our time in Inverness. I checked in online prior to arrival, so this made everything so easy. Arriving at Ness Walk, we were greeted and shown to a car parking space. After parking the car, my wife and I were taken through to the lounge and served a lovely glass of chilled champagne and asked to relax and take our time . . . an excellent touch and a great way to start our break. Once our champagne was finished, we were shown to our room (a Laurel Room) which was lovely, clean, comfortable and included a mini bar and pod style coffee machine. We chose to have our Afternoon Tea on Saturday and this was excellent, two different cake stands, one savoury the other sweet and the offerings were tasty and perfectly accompanied by loose leaf tea of your choice or speciality coffee if you prefer. Sunday evening was Dinner in the Torrish Restaurant. The food was superb and the choice of wine outstanding. Although the package included dinner, we found two courses were more than enough. The service was very attentive without being overpowering. My wife and I had a very enjoyable evening. Breakfast choice each day was also very good and we found everything we wanted and another fuss free and relaxing meal, Our stay was very relaxing and being so close to the city centre, we were able to walk every where which was a delight. We also wandered away from the hotel on Sunday morning after breakfast and crossed at the Ness Islands and came down the other side of the river into town. I can't praise the hotel facilities, friendly staff and location highly enough. If you fancy a quality break in Inverness, then look no further than Ness Walk.

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Dear Guest, Delighted you had an amazing stay @ Ness Walk. Really appreciate the review and the detail. I will ensure the priase is passed on to the team who work so hard and really thrive on delivering fantastic customer service. I appreciate your recommendation of Ness Walk. Kind Regards Craig Ewan Operations Director

"We love everything about this hotel"

5
Jacq222, Aberdeen, United Kingdom 11/10/2021

Fabulous clean beautiful hotel. Large modern rooms . Great breakfast. Dinner was delicious. The staff here are absolutely amazing, nothing is a problem to them. Genuinely nice people who enjoy working there. Christina and Amy at reception are so helpful and are a credit to the hotel . Our waiter was Marcus, what a nice young man , I'm sure he will go far . We also had a great chat with Norman at the outside bar another lovely friendly person. Highly recommend and we are looking forward to going back . Thanks to everyone for a great break .. x

Craig Ewan, Other at Ness Walk Hotel, responded to this review
Thank you for your guest review, we are delighted you loved Ness Walk. As you say we do have a fantastic team of assocoates lead by hotel manager Christina Smith who do a wonderful job and really take pride in delivering wonderful guest service. Looking forward to welcoming you back. Kind Regards Craig Ewan Operations Director

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