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The Grand Tuscany Hotel, Houston

12801 Northwest Freeway, 77040, Houston, United States - Voir sur une carte
The Grand Tuscany Hotel - Vue extérieure The Grand Tuscany Hotel est idéalement situé dans le centre de Houston. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Grand Tuscany Hotel est un nouveau concept d'hôtel de luxe tout équipé. Nous sommes une marque à part entière, et nous abandonnons le passé pour nous concentrer sur l’avenir. Il est temps de transformer notre façon de voyager. L'hôtel est un lieu de séjour magnifique où vous serez accueilli par des lustres étincelants, qui reflètent toute la majesté de l’établissement. Opulence et détente vous attendent au Grand Tuscany Hotel !Ses parties communes arborent une somptueuse décoration, mais sa pièce maîtresse est l’Island Oasis. L'Island Oasis dispose d'une rivière tranquille de 106 mètres, d'un belvédère d'inspiration italienne, d'une piscine de style club de vacances idéale pour se détendre avec fontaine murale, de cabanons privés côté piscine et de coins salon de style cabanons semi-privés. Elle comporte également une télévision LED extérieure de 609 cm visible depuis tous les angles. L'Island Oasis dispose d’un mobilier lumineux et peut être utilisé comme espace de réception en plein air. L'Island Oasis est visible depuis nos suites Oasis, nos chambres Tour intérieures et le hall de la salle de bal Tuscany. Le Grand Tuscany Hotel possède plusieurs options de restauration : décontracté, côté piscine, romantique ou salle à manger privée chic. Il propose plus de 250 chambres agréablement aménagées avec matelas à plateau-coussin double face en bambou de marque, miroirs de coiffeuse LED rétro-éclairés, éclairage de chevet flexible et ports USB, bureau amovible avec ports USB et lampe de bureau, coffre-fort personnel, cafetière et articles de toilette individuels. Ces magnifiques chambres sont réparties en plusieurs catégories : 201 chambres standard, huit suites Home cinéma uniques, 47 suites junior Oasis donnant sur l'Island Oasis, un étage présidentiel avec espace événement pouvant accueillir 150 personnes, dont huit chambres, une suite junior et deux suites Design de luxe. L'hôtel dispose d'un espace de réception intérieur/extérieur de 2 787 mètres carrés, avec parking sur place, pour les réunions et événements rassemblant jusqu'à 900 personnes, dont un étage présidentiel avec espace événement pouvant accueillir 150 personnes. L'établissement est idéalement situé à moins de huit kilomètres du centre commercial Houston Galleria dans le quartier d'affaires Uptown, et à 38 kilomètres de l’aéroport intercontinental George-Bush de Houston (IAH) et de l’aéroport international William P. Hobby (HOU).

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The Grand Tuscany Hotel

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
  • Personnel multilingue
    Personnel multilingue
  • Voiturier
    Voiturier
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 7 voyageurs
Note attribuée
Excellent
4
Très bon
0
Moyen
0
Médiocre
0
Horrible
3
CONSULTEZ LES AVIS POUR
En couple En couple
1
En famille En famille
2
Escapade entre amis Escapade entre amis
0
Professionnel Professionnel
1
Voyage solo Voyage solo
0
RÉSUMÉ DES NOTES
Emplacement
Service
Rapport qualité / prix

"Horrible customer service!!"

1
User 28/07/2020

Horrible customer service. Not kid friendly. Sales Rep/MGR Terry was very Rude. This is a party hotel, not recommended for a family staycation. The staff needs to learn how to talk to customers if you want them to return in the future.

"Very dissatisfied"

1
User 27/07/2020

This weekend I booked two double bed queen rooms for a bridal party. We were very delighted to get the opportunity to experience one of Houston's new luxury hotels. Upon arrival the hotel things looked amazing- but the check in line was less then flattering. I arrived at 4:10 pm and did not get checked into the hotel until well after 5pm after waiting over an hour just to check in. Upon getting to the front desk I was informed that all the double queen bed rooms were still dirty and not available at that time. At this point I'm a little annoyed but not willing to request a cancellation yet due to the bridal party already arriving and now waiting with me in the lobby. Upon getting our keys at now 5:30 pm one of the rooms smells like a chain smoker resides there-how distasteful. I call down to the lobby and explain the situation and was told as soon as another room becomes available I will be notified. So the entire bridal party got ready for dinner in one room - 234. We proceed to go to dinner for our 7:30 reservations and I stopped in the lobby to inquire about my replacement room and to my surprised I was told that there was not one available at the time. Disappointed I just decided to go to dinner and check upon arriving back. We arrived back to the hotel a little after 10 pm to the shock of our lives. The hotel appeared to be hosting a wet and wild pool party at the same pool we intended to go out to and relax before the big day. I believe hotels guest should be notified prior to check-in or booking that there are parties with load music and lighting that will be going on until 1:30-2:00 am in the morning. We had no choice but to stay up until the DJ packed up his speakers around 1:45 am! We never got a replacement room and some of the bridesmaids just drove home to cypress and met us in the morning. No one stayed in room 232 at all but I paid for a smoke infested room. You can confirm with housekeeping that nothing was out of of place or used in that room. Upon check out- I brought our luggage down and went to retrieve my vehicle when yet another surprise - two women are rolling around and slamming one another on the truck of my Mercedes and appear to be fighting over a young man. I went to get security to break it up so that I could get to my vehicle which now has a damaged truck might I add and he assisted me in getting out. I am beyond livid and disappointed with this weekends stay and upon telling the manager at the front office she informed me that you all do not give refunds and she would run my complaints up the flag pole. That is not sufficient myself and the bridal crew I deserved better than that- we deserved the experience that is so vividly show cased on your website

"Filthy ghetto hotel"

1
User 06/07/2020

This hotel is one of the most classless hotels. They try to have this fascade of being an upscale hotel. I was fooled by the pictures online and some of the reviews. The pictures show beautiful pool area, lobby and updated rooms. Pictures are so deceiving. The room was filthy! Upon arrival I noticed the hotel was in somewhat of a seedy area, the outside appearance of the hotel appeared old and run down. Once inside I can tell renonvations had been done in the lobby area. Entered the room and began to do some disinfectanting. As I started wiping down areas i was noticing strings of hair everywhere. Behind the bench was a bikini or panties someone left behind. My three year old son pointed to crumbs that were all over the sofa. I immediately called downstairs to request housekeeping. My family and I decided to go out and grab a bite to eat. Once we arrived back to the room we noticed it smelled a bit better but it was obvious the housekeeper didn't do a thorough job. Our room was facing the pool area, we'd have been better off facing the highway. This hotel had loud music playing at the pool way into the night, early morning hours. Perhaps, 2 or 3 in the morning. This place is full of low class people. The hotel is extremely inconsiderate of the guests that are interested in sleeping at night. Please stay away from this hotel, unless you like hotels that turn into nightclubs at night and disturb you from sleeping.

"Totally Amazing"

5
User 27/05/2020

This place is awesome!! The staff was very kind and helpful. I stayed there this past Saturday during the memorial weekend pool side party. The Manager Robert I cant even begin to say enough about this guy. He made my family feel like kings here! The other guests were also talking about how great this guy was in how he kept all of us entertained thru the night. The Grand Tuscany Hotel has found a gem with this man let me tell you. HEs the main reason that I will be coming back as with so many other guests.. Great job sir! The only thing I would say to improve our experience is get a fridge and microwave in the rooms. Other then that this place by far is the best hotel in the Houston area.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.