Best Western Prairie Inn & Conference Center

Room looked like something from 1980. Cracks in wall. Shower made a loud humming noise for about 1 minute. The tub looked like it was patched.

We recently stayed at the Best Western Prairie Inn with our family and had a truly fantastic time! From the moment we checked in, we were impressed by how spacious everything was. Rooms: The rooms are wonderfully large, giving our family plenty of room to spread out and relax comfortably without feeling crowded. Amenities: The indoor pool area is a huge hit—it's exceptionally large and clean, making it a wonderful spot for the kids to burn off some energy. Breakfast: The complimentary breakfast offered a great variety of delicious options to fuel everyone up for the day ahead. especially, those seasoned potatoes. Staff: What truly sets this hotel apart is the staff. Every single staff member we encountered was warm, supportive, and went out of their way to ensure we had everything we needed. Perry was super friendly with our kids and we had great conversation with him. If you are traveling with family and looking for a welcoming, spacious, and comfortable place to stay, we cannot recommend the Best Western Prairie Inn enough. We will definitely be back!

Very nice place. Older but clean. Very nice pool and delicious breakfast

The breakfast area is located inside what clearly used to be a fully functional restaurant, complete with booths and tables and a full bar and baby grand piano. It's a shame that now it's just a place to have the standard free hotel “hot breakfast”, which was trays with “scrambled eggs”, sausage links, and surprisingly good roasted red potato wedges. They also offered hot water and flavored instant oatmeal, a yogurt dispensing machine (which I couldn't bring myself to trust) and bagels a bread and a toaster with jelly and peanut butter. They had hot thermoses with coffee that wasn't bad at all and hot water and 3 teabag selections. They also had a couple of cereal dispensers (I believe froot loops and maybe Cheerios) and gallon milk jugs in a cooler. It would be great if they could find someone to invest in renting this restaurant space and creating a nice restaurant Galesburg dining options are not great (mostly bar-food, token “Mexican” restaurants, and the like). The hotel itself has converted to energy efficient white LED bulbs in all the fixtures, which I'm sure saves them money on the electric bill but also casts an odd-feeling. As far as the rest of the hotel, it is dated but the staff are really trying to make it nice. The hallway carpet could use some stretching or replacing and the layout is what it is; various interconnected buildings with 2 stories and long hallways. Nothing wrong with it, you can just tell it was probably top-tier when it was built but the world has moved on architecturally (atriums, etc). They could use better signage pointing you toward the nearest ice machine and the only one is on the first floor. Still and all, the room was clean and I was pleasantly surprised by properly installed under-mount sinks with granite countertops. Water pressure and toilets were great, towels were on-par with a $100 per night hotel - not great but usable. The mattress, pillows, and linens were of the same quality as much more expensive hotels. TV was fine. They have a “sundry shop” which is a cooler behind the check-in counter and if you're desperate for alcohol it had cans of Keystone (🤮) and I'm not sure what else. The pool was well maintained, water temperature was comfortable, and pretty close to the really great photos they use on their website (but of course nothing looks as good as the promo photos with tons of light). There's a tiled raised stage area that I suspect had a whirlpool at one point but no longer does. However, there are 2 bathrooms with showers right in the pool area, which hopefully dissuades people from conducting their #1 in the pool. The pool actually has an 8 foot deep end but they responsibly have a floating lane divider so you can tell little ones who don't know how to swim to stay on the shallow end. That's how you know this place is old school, from a time when you were expected to know how to swim in deep water instead of scrolling Insta. The gym had a bike and a treadmill, and an adjustable bench that you could use for ab work or in conjunction with the 2 Cybex pulley stations with weight stacks. No dumbbells, but if you know how to work out this little room will get you by, although 2 people is the most that should share that room. Which is not a big deal, since most travelers staying there looked to be a marriage of men from Ice Road Truckers and women from My 600 Lb. Life just bringing their kids for an overnight with an indoor pool, since Galesburg has little else besides a railroad museum. All guests were well-behaved, I only saw 1 woman who was probably “working” in a room and saw no pimps. Safety was not a concern, but I wouldn't leave valuables inside a car because the lots are tucked back and not easily observable by cops driving by on the main road. Amazingly, there was no weed smell. There is a coin washer and dryer which were in use, which could come in handy for families stopping here during a road trip. Overall the value was very good for what you get and the effort by the staff was clearly reflected. Anyone disappointed that this wasn't as high end as a more expensive Hyatt or Hilton property should go and stay there instead, and pay double (or more). For $100, we got $100 worth. I'd stay here again. The 4-star room rating is not because it's a 4 star hotel, but in relation to a similarly priced competitor.

This is a huge complex -- take the "Convention Center" part of the title seriously, and it is something of a maze to get from check-in to room (best done from the outside), but I would stay no where else between Ohio and Illinois if I could help it. Rooms are spacious and up to BW+ standards, the young people at the front desk are gregarious and informative. The "Prairie School" decor and extensive wood is unique and attractive. Breakfast is well-attended BW+ fare. But it does feel like so much of the hotel and accompanying restaurant aren't being use to the capacity they could be.

Very clean, accommodating staff, and large, spacious rooms This is a historical town, and you should get out to see it.

The room was dated, but spacious and clean. Pillow top beds were fine. Stayed 3 days. Returned to roon after first night and found room not touched. On second day returned to room at noon and found room again not touched. Talked to front desk and requested the room be cleaned. Returned that evening and found room still untouched with exception of having clean towels.

Good overall experience for the Fourth of July weekend

We recently stayed in a suite at the Best Western in Galesburg, and it was an absolutely wonderful experience from start to finish. My partner and I were looking for a comfortable and relaxing time, and this place delivered perfectly. The hot tub was incredibly relaxing, and the suite itself was fantastic—the large TV and cozy sofa made for the perfect Netflix-and-chill setup. We also simply adored the location and the beautiful, spacious courtyard. Another massive highlight was the hot full breakfast! It had almost everything we could have possibly needed to start our day right. The entire property is exceptionally clean and well-organized, so major kudos to the owner for maintaining such high standards. Last but definitely not least, the staff from check-in to check-out were super amazing and friendly. Everyone was so smiling and welcoming, which truly made us feel at home. We highly recommend this hotel and will definitely be back!

It's a SUPER value, the room was clean, smelled good and GREAT breakfast! WOW real eggs and bacon appeared to be prepared on location. They had all the other stuff, cereal, fresh fruit, waffles and drinks. Three people cleaning and restocking the food, these servers were nice!

Stay away! Filthy and smelly. Horribly outdated. Sheets and blankets were threadbare. The pool was a MCM time capsule, and the only redeeming thing about my stay. The breakfast service is mostly inedible, aside from the boxed cereal and make-your-own waffles. The coffee was hazelnut flavored, but not labelled as so.

This place was nasty. The room smelled like old cigarette smoke and concentrated pine sol. The blankets were threadbare and the pillows were flat. The shower curtain was filthy. The manager took absolutely no accountability for the state of the room and was not helpful at all. I would rather sleep in my car than stay here again.

What a terrible hotel. Went through three rooms. The first smelled like stale cigarette smoke. The second, the window was leaking water after it rained. The third, the shower was awful. I would NEVER stay there. It's hasn't been updated in many years. They advertise a bar in their pictures. Not opened. None of their pictures represent what it truly looks like. Good luck. Gross.

Musty smelling room old and dumpy. Room looked nothing like the online pics. Waited 10 min for lobby clerk to return to desk when trying to check in. Rang the bell. 3 people waiting in line. No apology for waiting when she did return to desk. Refused room.

It was great hotel for value and my family enjoy breakfast, hot pool as well as its location. Staff was friendly and there was good parking so we also could rent a small party room for brithday celebration so it was a great winter trip for my famil

Nice hotel they just do give out fresh towels daily or clean out the trash. Breakfast is served late and the working people will not able to eat breakfast just coffee

What a great place to stay! The motel sort of looks like an apartment complex from the outside- 2 floors and several interconnected buildings. Everything was clean and fresh, even though this is an older structure. Check in was easy, the staff were all very friendly and helpful. Our room was on the 1st floor and had patio sliders so we could step out into the courtyard and sit and enjoy the evening. The indoor pool area was clean and inviting. There was also a nice fitness room. Breakfast was very tasty! The scrambled eggs and potatoes were seasoned very well - nothing bland! The bed was comfortable and we spent a quiet, peaceful night getting a good night's sleep! I definitely recommend staying here if you are in the area.

Great place to stay had wonderful time staff is very helpful played the slots there and won for change they had cold beer and got a great hot breakfast five big stars.

Odor in rooms, air condition did not work, pillows had stains on them, toilet was not clean. Will not stay at another Best Western

Nice place with some great hosts, breakfast bar is good, exercise room was nice, nice indoor swimming pool, I've stayed here a few times over the years always good

The best breakfast among all Best western we have ever stayed. Rooms were clean and bed was so comfortable that we just fell asleep after 8 hours of travelling. We booked seeing reviews and it was better than what we expected and enjoyed our stayed. kids especially enjoyed pool area and courtyard playing. Staffs were so professional and friendly at all points. will be back soon on the way back.

Galesburg has best hotel here and Great Place with lots of parking for truck and breakfast was one of the highlight. Big deep hot pool and clean rooms with great services

Clean, safe, quiet, with lovely grounds. Well balanced breakfast and super friendly staff. It's our go to hotel when we're in Galesburg visiting our Knox College student. Rooms are clean and working and the water pressure is fantastic!!!

Plenty of room between rooms, so it was very quiet. Our king room was on the interior courtyard. It rained during the night, so it was nice to see the green right outside our patio door. Easy checkout and with medallion members, we were provided waters. Eat at the Landmark restaurant in downtown.

We recently stayed at the Best Western Prairie Inn & Conference Center Hotel, and unfortunately, our experience was far from what we expected. For example, on the first day we checked into the hotel, they gave us an already occupied room. Several vending machines were out of service. In addition, on April 27, we discovered that our room had not been made up, so we went to the front desk to complain. During our conversation with the staff, we explicitly requested daily room make-up service going forward. Despite this request, the service was again ignored on May 1. When we complained to the manager about the lack of room service on May 1 again, the manager's excuse was that the housekeeping staff claimed to have seen our door sign saying "need privacy," which was why our room wasn't made up. We immediately told the manager this was false and asked, "Didn't you check your security camera nearby? Did you verify that your staff was telling you the truth?" We also asked why they didn't verify with us when they knew we had explicitly requested daily room make-up service. Instead of addressing the situation, the manager insisted on siding with their staff, refusing to verify the truth or acknowledge our concerns. Additionally, we requested an adjustment to our room rate for the two days without room service, asking for a reduced room rate per night. However, the manager refused to accommodate our request and only offered us 10,000 points, which did not come close to resolving the issue. As we write this review, we still have not received those points. We have never stayed at a hotel this poorly managed. The lack of accountability, the manager's unwillingness to verify facts, and the poor customer service left us deeply dissatisfied. I want to alert future guests to avoid this hotel, as it clearly does not prioritize customer satisfaction or follow through on basic service expectations.

We would come back. The rooms are large; the beds were comfortable. All of the employees were kind and thoughtful. Decent coffee and a warm breakfast made things even better. It's located right off the interstate so it was easy to find. It was also priced reasonably.

Very disappointed that the pool at hotel was closed. Then the room didn't have cable. The clerk did set up YouTube but wanted to see football game. Jacuzzi was best part of stay but could have been cleaner and instructions on use. In January the patio wasn't as inviting as in summer. The key card entry from parking was not working which was a hassle since our room was a long way from front desk. I wish BW had better linens and toiletries. Huge double room with couch, mini fridge and microwave. Checkout at 11 or extra $40 was ridiculous policy after the issues we had.

Staff was amazing and everything was comfortable. They were amazing at checkout. The guy who checked me in was super professional. It was quiet and the best beds and pillows I've slept on. The hotel was beautiful and super clean. Felt super safe!

From check in to check out everything was perfect. And I am a fussy traveler! Friendly staff, clean room, good bed, safe area, nice breakfast and easy check out. This is a convention center, but we were traveling through the area for work and chose to lodge here both on our way to the East coast and back from the East coast. Thanks BW you are great!

Everything was well maintained hospitality was excellent. Welcomed arrival, good walk in rate. Great beds fantastic breakfast We are rebooking! This was a great stay in a town with many choices, so glad we stayed here! Exceeded our expectations for a stay off the road without doing much research and I always can count on a Best Western. This was a top of the shelf location and I highly recommend you give it a try.

I've stayed at this hotel many times and have never had such a horrible experience and that's saying something because I've had several negative experiences here in the past 4 years. Unfortunately it is often the only available hotel when Knox College has special events. I had a misunderstanding with the front desk clerk about our small dog, which resulted in us paying a $40/night fee and a $200 fine. We were locked out of our room until we paid it. She acted as if I was lying and trying to be sneaky. I asked to speak to the manager but was told he wasn't available and was instructed to call the next day. I did so but was told once again he wasn't available. I left my name and number and was told he would call me. After 2 days I called back and the same thing happened. Still no call. I completed the survey they emailed me and got an email apologizing for the clerk behavior but he offered no refund. I called a third time and was told he was “out of station” for 20-25 days so I emailed again but after 4 days I still have not received a reply. Unacceptable behavior from a management that clearly values $280 more than a customer who who stayed there at least 6 times in the past 4 years. Additionally they have no healthy breakfast options for vegetarians, the shower faucet is extremely hard to operate, the towels are scratchy, the grounds are often littered with trash, and we have encountered several loud parties happening outside of our room by the Extended Stay guests.

It was great hotel with clean rooms and beds with lots of option in hot breakfast staff was good and we got fast cheked in and they offered water and lady explained the hotel way to find room so we will surely come back again We recommend it and thank you

We stayed at this hotel in August and again last weekend. Yes, there's many hotels to choose from in the area, but we definitely like this one better. We always get the patio floor room, The courtyard is nice, and they have tables and chairs for each patio room. The beds are pretty comfortable, the pillow is maybe not so much but I'm pretty partial to my pillow at home. The employees are always very friendly, And the breakfast food has always been pretty good. I like how it's slightly secluded from the busy parts of Galesburg but not too far that you can't just drive to downtown. We will be back again! :) Maybe next time we will try the Jacuzzi room :)

Wonderful hotel! I wish all hotels were like this. Very welcoming, comfortable room and great breakfast. The staff asked if we needed anything every chance they had. I would stay here again. This is for sure a five star hotel with a great price!!

Our room was infested (literally hundreds/thousands of ants) with ants from the moment we got there. Staff told us it was our fault for eating in our room. Refused to give us any money back. We literally had ants crawling on us while we were in bed. Constantly.

Beautiful room with comfortable beds and pillows. Separate vanity with blow dryer outside of bathroom was nice. Pool was really fun. Used it in the afternoon and after breakfast before 11:00 am checkout. Breakfast room had pretty chaffing dishes with eggs, sausages and potatoes. Fresh waffles and apple/ orange juices. Selection of milks and yogurts were offered. Of course coffee was available.

Overall, this was a very nice stay. The room was comfortable and clean. I am happy with the placement I requested as well. The breakfast was good and there was plenty for all that came into the area.

Ive stayed here maybe 8 times over the last 5 years. This will be the last. Someone tried to break into our room at 1 a.m. They were able to open the door and luckily we had the safery bar up. The jacuzzi tub was broken in our room that we paid extra for. Ive also encountered mold, broken heaters, uncleaned roomed like used soap and hair still in the room, and upset stomach from their breakfast almost every time. Super thin walls and you can hear everything through connecting doors. Musty smelling building with old carpet, broken looks to the outside of the building. Not sure if the other reviewers have tried the other hotels in town. I gave this one another try because I heard they remodeled.

We just had a nice experience at this nice hotel. The room was clean and neat. The location was great--very close to the downtown of Galesburg. . We really enjoyed the breakfast, especially the very friendly and interactive staff. That made the breakfast experience fun and enjoyable. We met the owner and he is doing a great job running the hotel.

Choose this hotel because of the Best Western affiliation. It doesn't deserve the Best Western name. The carpet was dirty, there were pubic hairs in the bathtub, the liquid soap dispensers were empty, the toilet wanted to overflow and the towels felt like they were made with sandpaper or steel wool. In addition, one of the access point key readers didn't work. The only positive note was the friendliness of the front desk clerk when we checked in. Don't waste your money, find another place to stay in Galesburg.

Easy to find and check in was a breeze. My room had all new furniture in it. The bed was extremely comfortable. Most importantly the room was very clean. I will stay at this location every year when visiting from now on.

Staff is super friendly and accommodating. Check in was easy. Hotel is very dated. Carpet is probably over 20 years old and have never been cleaned. We spilled some water on the carpet in our room and used a towel to soak it up. It was a dark brown just from pressing it on the carpet. Bar and restaurant are nonexistent. Pool area is an extreme echo chamber.

Online said they had bar and restaurant, they had neither. The hallways had strong smell of weed. Had to use the few towels from the room under door to keep smell out. The pillows were very small and useless and facility had zero extra pillows when asked.

The hotel overall needs some tlc. I will give the rooms themselves are quiet. The beds are acceptable I don't know if sleeping on them for a week would be ideal but for our 3 night stay they were sufficient. The towels they use to much starch or something and they are very scratchy. The tlc part is things like the sliding patio doors for the rooms ours didn't latch and the hook lock they put on was part pulled out of wall and there were no slide locks for the door to provide proper security for guest. Their attention to detail is lacking because the soap dispensers were either empty or broken in the room we stayed. For the level of hotel this seems to be, it was acceptable overall. Again the room was quiet which was a plus given the other issues. The only other thing I would mention is if you are a best western rewards member make sure to point that out to them because they won't acknowledge it and they treat you different until they find out you are rewards. So make sure to mention it for a better experience for you with the staff. The decor while interesting like stained class over lights etc is also very dated.

The best Hotel in Galesburg with price value and service received The front desk team was great during check in and helped to enjoy our stay from starting and our group enjoyed there we are a sport team and they had many meeting rooms for us and breakfast lunch and dinner before and after game. They also help with their hotel shutle to drop and and pickup and we feel that we made some good friends in Galesburg :) the manager was great during our stay and checked if all is going well with stay

Very Family and kids Friendly and it is very large hotel with indoor heated pool was great along with hot breakfast eggs meat becan. Service was really good our rooms were cleaned every day and they went above and beyond for us Rooms, beds, internet and their breakfast area was very buitiful WE will surely come back and it is highly recomended

very very clean hotel, friendly staff, no weird smells, we were accommodated on every request, so I'd definitely recommend this one. especially after staying at America's best value inn, peoria, ughhh gross... it was so nice to get a clean, friendly hotel after that dirty money pit, lol.

Great staff. Very accommodating. Nice rooms. Clean facility. Plenty of parking. Very convenient location just off interstate 74.

Check in attendant was fine. Room keys didn't work and we had parked and unloaded some stuff by the door closest to our room. Husband walked around the building to get the keys reprogrammed. Hotel property is OLD. It's obvious they are trying to keep it updated. Furniture and furnishings are newer. Ice machine on our floor and the floor above didn't work. Husband had to go to other side of property with the assistance of the desk attendant. Wore my sandals in the shower. Bathroom leaves a lot to be desired. Had small coffee pot sitting on bathroom sink. Gross!!!! Moved it out if there and it was obvious the counter underneath hadn't been cleaned in ages. The bed was fine. Was worried but slept OK. Thank goodness only one night as we were passing through. Hotel is close to the airport so you hear that noise constantly. Breakfast was typical of most properties. Nothing special but enough choices. My decaf coffee tasted like chemicals. Don't know if it was the creamer or the coffee. Couldn't drink it. In the shower there was a dispenser for shampoo/conditioner/shower gel. EMPTY!!! The corner behind the toilet...GROSSLY DIRTY! The place was pretty deserted for a Saturday night. It's located on the outskirts so not much close by. We found a local bar and grill with decent prices. Food was alright. Overall, if you are passing through and just need a bed at a decent room rate, it's fine. We won't stay again.

I always stay here at Best Western whenever I visit Galesburg. The room is always clean and I also like the breakfast that they serve. I never had any issues staying in this hotel. I will always go back to this hotel if I visit Galesburg again.

We made the mistake of staying at the Baymont across the road from this hotel on a prior trip, never again. The room was exceptionally clean for a more budget oriented hotel, no trash or stains in the carpeting or bedding. There's a courtyard in the middle of the building and the breakfast area was very large and spacious. We checked in later in the evening and the girl working the desk was very customer service oriented.

We booked the jacuzzi suite with an adjoining room for a few adults and 4 small children. The room was perfect size and the children had room to play games, get in the jacuzzi as we brought in 2024. The pool was so nice and warm and sparkling clean. Breakfast in the morning was very yummy with waffles, sausages, and lots of choices for all of us. We will absolutely be back with the children for another evening of swimming, and fun. This hotel has been updated and was so nice and clean.

There are nicer hotels nearby that will have more updated rooms. One of the beds were sunk in the middle from being old. Shower pressure was terrible. Interstate super noisy. Breakfast not impressive.

The hotel is clean and well maintained with a great free breakfast. The staff is friendly and helpful. We travel to this area a few times a year and will stay here again for future trips. The beds are comfy with lots of pillows. We had a great view from our room of their courtyard. This was a very nice surprise. I would definitely recommend.

I had a great stay in this hotel. I even got the chance to go to the gym for a quick workout on the treadmill and it was very good maintained. Room was clean and perfect. Staff were very helpful also. I wish I could have used the pool as well, it looked really nice

It was great hotel in galesburg and rooms were big and comfortable. Kids were playing in pool and backyard so we hlighly recommended and we will come back again There is good bar and food inside ans customers service was good with us and were helped well

Had our athletic team stay at this location and it was perfect. They were able to accommodate us and were the only hotel in the area that had meeting room space for 100+ people and could cater meals on-site. Rooms were clean and spacious. Staff was very friendly and took great care of us. This was the second time we've stayed at this location and both times were wonderful. We will definitely be returning!

I had a fantastic stay at Best Western Motel in Galesburg, Illinois! The staff was exceptionally friendly and accommodating. The rooms were clean and comfortable, and the amenities were impressive. Convenient location for travelers. Overall, a great value for a memorable stay!

It was great time and they have big pool with great rooms beds and bathrooms were good we had good seminar at the hotel so overall it was great time and we will come back again Location was great at high way and close to city so we could spend some good times

Great place with big rooms and parking. Good pool, restaurant and location so had good family event there over weekend We will come again and will have big get together with over 100 people soon here We could relax well and staff was friendly

Spacious and clean rooms! The rooms were pretty up to date and loved their bar and pool area. Will stay here again for sure. The location was just right of the interstate and nearby places for food and drinks. Ample area for parking the cars. Overall great experience!!

The Best Western in Galesburg is a nice hotel. The room was very quiet and peaceful. Bed was comfortable. The breakfast was delicious. The staff was very friendly and helpful. I highly recommend this hotel.

First of all, I want to say that the extremely limited staff on hand did an amazing job for the most part. I have never stayed in a hotel/motel in my life with service availability this bad. I was here for 4 nights. Checked in June 1. We never saw a housekeeper. Never had room Coffee refreshed. Had two towels for the entire time. Had to reload keys each day. The ice machine ran out of ice. Went to front desk to request more coffee for two rooms. She only had two packs left. At breakfast they were constantly running out of food by 8 am. Bar and restaurant were only open on sat. Night. Stains were all over the carpet and I took pics. Can post if anyone is interested. The rates went down quite a lot after I booked and I was told they had no way of giving me the lower rate. I was at a HGI a week ago and the same thing happened and they said “absolutely we will honor the lower rate”. It is obvious that this hotel is badly managed. The staff try as hard as they can. I will be contacting corporate because this was just unbelievable. I spend 30-50 nights a year in a hotel. I stay in all price levels and this was the worst ever.

The room had odors. Everything else was good. To the manager at the Best Western Hotel, Springfield, IL. The ROOM HAD AN ODOR. As soon as we entered the room I caught the smell of stale cigarette smoke. My wife said she could smell it too. We do not smoke. I immediately called the office. Someone came and sprayed. The problem was solved. The linens on the bed also had an odor problem. It did not smell of cigarette smoke. My wife did not realize there was an issue till after we went to bed. If we had known earlier we would have called and asked for the linens to be changed, but we were ready in bed. The next morning, after a very restless night of practically no sleep, due to the odor, my wife said it was as if someone had sprayed the linens directly with some kind of substance. You see, the night before she had moved the extra hotel pillows to a chair next to the TV. She had brought her own pillow. To get something out of the bottom of her bag, she then placed a couple of her blouses on top of the hotel pillows the night before. The next morning my wife could smell the same odor on her clothes as were on the pillow cases. We are not asking for a refund, but we are asking for the problem to be corrected. We would like to stay there again should we be in Galesburg at a future date. We feel it is necessary for the management to be aware of the situation.

On arrival our room had not been cleaned completely, there was hair in the bathroom. The beds were made and clean linens left, but no cleaning. We pointed this out the front desk staff and asked for housekeeping to be done while we were gone for the day. It did not happen on the first request, or the next day on the second request. The refrigerator was so noisy, we had to turn it off and use a cooler in our room. There were bags of trash under one of the stairwells for our entire 3 day stay. We won't be going back.

Very good experience, love the privacy & buffet breakfast . I had pretty good advice on what to do with additional night stay. I had issues with front desk with little experience, but lead me to managing later on

Over all nice and friendly, Pillows and bed super comfy and warm. Staff communicated well, informing, us of the location of the room and providing a map. Would definitely book here in the future. Thank you!

We had the hot tub room it was exactly what we wanted and needed. We checked in and the front desk helped us with our dinning options and where the locals hang out and where the liquor stores where and how to get to them

Hotel was decent but not sure why they make you put down a $250 deposit on top of what you pay for the room. I won't be staying there again. That is ridiculous. I have stayed places in Chicago and they don't even do that…the 2 rooms I got didn't even equal $250

Hotel was clean and nice. We were told there was a restaurant and bar and heated pool. There is no restaurant at all , there is no bar at all, and the pool is NOT heated. We booked this hotel specifically for those amenities and was told over the phone they were available, when we arrived we found it that it was not true, NO BAR, NO RESTAURANT AND THE POOL IS COLD !!!!! We made the best of it but would not come come back we could have stayed closer to family

nice courtyard, didn't get to pool. Television could have been a little more explained, or a printed guide. A good location for Knox College families. Staff was courteous. No issues checking in or out. Exterior signage could be more visible from the road or highway. Its a bit hard to see from the road.

Management made very poor attempts at quieting the neighbors partying in the courtyard. Multiple calls to the front desk had no effect and when I requested a refund for a night with no sleep, management said that they had taken care of the problem. Will NEVER stay at another Best Western.

We reserved 18 rooms for a family reunion and this property did NOT accomplish any of the normal expectations for a group. Rooms were filthy, contaminated with mold. Noisy guests were allowed to continue. Patio furniture was in disrepair. No staff available for our banquet including no bartender. The maintenance man was in charge of preparing and handling our banquet and he didn't have a clue. Admittedly one of the manager's was out sick but the other staff at this hotel didn't have the foggiest idea what to do.

Everything was perfect: Breakfast (cold, warm and hot foods such as meat and potatoes). Location was secluded and quiet in beautiful surroundings. Room was exceptionally clean with great beds and Internet service, TV and clean bath. PRICE WAS EXCELLENT!

When I called to book the 4 rooms we asked how much they updated because it had been 10 years since we stayed there. They said rooms were updated except carpet. When we got there the room smelled "musty" till we had the A/C running for a few hours. The bathrooms still have original tub, shower-heads, & tub surrounds, original sinks & hair dryers. No Kleenex in Kleenex holder, towels were super small (bearly covered my size-6 body!), and so scratchy I had to "dab" my skin dry so it wouldn't hurt. We had 4 rooms and 2 of them had peeling paint & what looked like mold in the shower area. Pool area: Pool itself was fine but it had moldy, smelly padded chairs from years ago and the webbed chairs were original so they were totally stretched out, hard to sit on. Breakfast area: Orange juice in was light brown in color, so I didn't even drink it. Bagels were super small. Some of the booth tables were "slanted" as they were falling off the walls! More about the rooms: Another one of our rooms had a plug-in rodent deterrent by the bed!! What's that about?????? Another 2 of the rooms had dirty bathroom floors...in other words because they haven't been remodeled, you can only get the floors/baseboards & other caulked areas looking somewhat cleaned rather than sanitary clean. Tons of cigarette butts on the patio and grass in the courtyard. A/C unit went loud/soft/loud/soft all night. The beds were nice, & the larger fridge was nice. Too many newer (and cheaper!) hotels in the area to choose from, we will not be re-booking here.

We had to find a room after driving all day. Found Prairie Inn 20 miles ahead of us and pulled in. The desk person matched the rate that came up on my map app. This place is a bit dated (OK by me! I'm into architecture!) Unfortunately for me, the first room's AC had some kind of issue with drain pan? Reported it to the desk person and got another (great this time) room!

Nice clean rooms, and great location, and the staff is so wonderful! Easy access to the freeway without the noise. The staff are professional, welcoming, and helpful. I definitely recommend staying here.

This has been my go-to hotel in Galesburg for years. First time back in over two years and it's even better. They did a remodel in the rooms adding a desk / TV module that works well. Bed was wonderful and really clean and fresh. Best of all, they have kept the hot breakfast with actual hot items like eggs, but also yogurt and plenty of breads. Glad to be greeted by Crystal who is always so helpful and friendly. I really appreciate the larger hotel rooms that include a side chair so you can relax and watch TV. Everything was clean and I felt totally fine and Covid safe. Well done. Thanks to your hardworking staff! Only recommendation is a TV channel guide as the online Channel lineup was difficult to navigate. Minor issue.

Hotel was clean, and decently maintained, if a bit dated however as my husband and I train service animals for veterans we would Not recommend this hotel for Veterans or others with service animals as they are not compliant with Title 3 of the ADA.

I have been staying at the Prairie Inn since the 1980s. I enjoyed it then and I enjoy staying there today. Quiet, private, yet a great place to gather with family and friends. Ideally located, you have easy access by car to downtown Galesburg. Taking Amtrak to and from Galesburg is easy and offers many convenient train times, particularly from Chicago. The Prairie Inn also has a courtesy van available.

Over the decades (back to its Jumer's origin) we've stayed at the BWPI and have encouraged our Knox reunion classmates to do likewise because of its potential to be the best lodging in Galesburg. However, continuous degradation of the premises means that we're unlikely to ever stay again. Cleanliness is a big problem. The chair and the carpet in our room were quite soiled, but friends had it worse. Their chair arm was completely broken, they wouldn't walk barefoot on the carpet and there were hairs in the bathroom. Images and descriptions on the website are attractive and inviting. However, there is no restaurant on the premises, only an attractive area that is a breakfast room (not great, but the food was warm and freshly prepared food) that closes for the rest of the day at 10AM. The adjacent bar is small and it was filled with a raucous, possibly local, group. The only place where could gather in the evening was the lobby on just a few chairs and a couple of sofas. Right next to the reception desk was a row or 3 or 4 slots that were busy morning to night. The hostess very graciously gave us some glasses for a bottle of wine we brought. She understood why we would not want to be in the bar. If only the experience would be as nice as the photos we would stay again. The view from our room into the courtyard was wonderful, but certainly not enough to overcome the other problems. The BWPI simply does not live up to its potential. We will stay elsewhere next time, even though the alternatives are not particularly appealing either.

I picked this hotel because we were looking for a good pool to use while we were there. I was told it was the best in town while making reservations but It was cold and cold to the point of uncomfortable it was cold outside so I was thinking the pool would be heated and there was no hot tub to warm up in. :{

very nice big room employer are very nice too I did not feel safe there The door from the outside did not knock so anyone can walk around the hallways I had my dog with me too still did not feel safe there

The staff was very friendly and helpful. Room was clean and quiet. Internet was decent, would definitely recommend and would stay here again. The room was cozy and the bed was comfortable. The hotel is near a lot of restaurants.

Lovely motel with a beautiful courtyard and pool area. Rooms have been updated and are always clean. Staff is super nice and helpful. Breakfast is in a restaurant type setting with a hot buffet. We stop here about 4-5 times a year.

We selected this hotel because its website and introductory email listed a bar and restaurant among its amenities. That was important because this was a family gathering which needed a place to congregate. We arrived to find not only were the bar and restaurant closed but also we couldn't consume our own alcohol in the public areas.

The staff is friendly, the kids loved the big pool & it has an amazing deep end (8ft), the free breakfast far exceeded our expectations (eggs, biscuits/gravy, sausage, waffles, etc...), & the room was comfortable. After staying at other hotels in Galesburg, this is by far the best. We will continue to stay at this hotel whenever we visit our family in this area.

The water was turned off to the shower (wonderful). The area was poorly lit and felt very unsafe. The room was ok except for area by the door being FREEZING cold because there is a gap in the door with all of the air coming in from outside. Do yourself a favor and find another hotel. It's simply not worth the stay. Oh yeah, and did I mention no running water?!?!?! Even without that, I would never stay here again.

Have stayed at this location several times, good place to stop after a long day of travel. Older facility, but recent remodel makes it a better place to stay. Breakfast is very good. Has a work out room, pool, bar, gaming machines, so something for everyone.

We were very happy with all the friendly staff and the size of the room was fantastic and allowed our puppy to run around! We will definitely stay there next time we see our daughter at Knox College! We will recommend it to anyone who asks!

I have been a regular visitor to the Prairie Inn for many years. It is a well maintained hotel, with lots of opportunity to enjoy the grounds...including a great pool area. The bar, breakfast service and rooms are upgraded and a pleasure to visit. I can not find any deficiencies. Well done, folks.

The room was dirty, there were kids running around even at 3AM and the smell of weed was very strong. Will neveer stay there again and would not recommend this to anyone. The only redeeming factor was the check in

The place is quite big and can be confusing to navigate. Once I figured that part out, at check-in I was given a room. I made my way to the room and when I got there the door was propped open. I cautiously pushed it open which revealed a room that was not yet cleaned after previous guests left. I went all the way back to the front desk to report the problem. I was given a new room and I made my way to it. Again, the door was propped open, and I cautiously pushed it open and again the room was not yet cleaned from previous guests. Again I went back to the front desk to complain. The attendant did apologize, but it seemed very matter of fact, as opposed to genuine. I did not at all get the sense that he cared about ensuring was happy. I thought he should have looked into an upgrade or something at that point, but no. I was given another room, and this time it was ready for guests. The room was ok, but I always walk with my own Roku to connect to the TV so I watch what I want and not what channels are offered by the hotel. Well, the TV was so old, there was no HDMI port to connect my device. The breakfast was nothing more than ok, and the fountain drink machine was either not working or empty. There was no staff around to whom I could report the issue. There was a gym and pool on the premises but I never used it. The gym equipment looked fair. Overall, I'm not impressed by this place and I'd probably not stay there again.

May have been a nice hotel 30 years ago but needs updating in a major way. I asked for a senior or military rate when i checked in (i am a veteran 100% disabled and a senior and the rate was 89. something. I also asked about good food and i ordered curbside from the Packing House. The shrimp were good, and cold. They did not send a fork or spoon for the mashed potatoes or the green bean casserole so can't comment. There was no place near the bed to plug in my cpap or phone. Definitely won't stay again until i get an upgrade!

Where to start...the bed was comfortable and we had a good night's rest. The cleanliness of the room was lacking, there was no soap but one little bar, the room smelled of an old smoky smell, the tv remote was supposed to be a "clean remote" but was definitely used before and was sticky, the bathroom faucet was hard to turn on/off, and there was mold around the caulking of the whirlpool room. The slot machines in the lobby were also a turn-off. I mentioned in a survey all of this to Best Western, but got a response that other customers seem to like the slot machines and they are a big money maker, so "sorry about that". I would not go back to this hotel...there are other hotels around.

We spent one night here. The property does not look as appealing in person as in the pictures on the website. I'm pretty sure there were gambling machines in the lobby that don't appear in the pictures, so right away that looked pretty seedy. The common areas looked worn and the outside was just sad. Our room was clean, though, and the beds were comfortable. We did not get breakfast there so I can't speak to the food options. The location is fine, nothing spectacular, but then nothing in Galesburg is too far away.

The hotel was decent, and clean but needed updating. The room was spacious and comfortable but the drains in the bathroom were slow. The internet was a little iffy. There is not much nearby for restaurants.

The people who work there were very nice, take pride in their work & went above & beyond to make our stay enjoyable. We needed an extra room so that my 6'8" husband could be comfortable and they worked some magic and made it happen!

The lobby furniture is so shabby as well as the hallways. Thankfully, our room was remodeled and nice. The pool is very large and is open. The breakfast had good choices, but the breakfast attendant was not helpful. Out of forks, and he said he couldn't find anymore.

Staff was fine. Facility needs updated. Very damp in the room. Room was clean but common areas not so much. With all the other newer hotels just blocks away, Best Western needs to either update their current facility or rebuild.

Rooms are ok. halls and entry thresholds very dirty. No restaurants close by. . some rooms back up to expressway. breakfast was good. Court yard out side out room so was a bit noisy in the evening. We were somewhat disappointed as description and pictures were a bit over baked

My stay at the Best Western in Galesburg exceeded my expectations. It was quiet, comfortable, and an Excellent value. The room was spacious and clean, the full breakfast better than most hotels, and the staff was courteous and professional. I enjoyed the beautiful grounds, and the location is convenient to the interstate yet quiet. I recommend this hotel for families and solo travelers. RD, travel consultant

This Best Western has best land scaping and biggest swimming pool. Very spacious lay out. Enjoyed the entire stay. Comfortable and peaceful location. Hotel was clean and very well lit for safety purposes which is a major plus for me. The complimentary breakfast was good

The hotel is clean but very dated and facility maintenance is being neglected. The restaurant has very limited hours and the staff there was not friendly. The food was below average and appeared to be cooked from frozen. Service was slow and the drinks were not made correctly. I wouldn't use this hotel again if not required.

Before I begin this lengthy review, I would like to say that the one employee who went above and beyond for me was Shane. He wrote down my issues and apologized several times and said that there was no excuse for these issues and someone would get in touch with me about them. I checked out at 10am, and waited for a call that never came through. I went into address the issues with the operations manager Crystal, and I was not only called a liar, but that I was trying to take advantage of the Covid situation for my benefit. I made the mistake of not addressing any issues while other guests were present, when obviously I should have. I was belittled for not speaking of these issues until I checked out, and that she did not believe me that I would stay in a dirty room and not say anything until I checked out. I pointed out that I was working on a job and left before 6am the first two nights and I got an attitude for that as well. I told Shane about the issues and watched him write down everything and leave the note in an obvious spot, and she got huffy and said that he didn't leave anything for me I don't know what the hell you are talking about. Once she started to address the issues while angrily typing on her computer, rather than apologize for the room being dirty, instead the blame was put on the housekeepers because they "only have two because everyone else would rather not work and collect unemployment". When I brought up the disgusting filters on the air conditioners, Crystal said they are a preventative maintenance cleaning that is only done every 6 months. She originally offered a free night stay for my troubles, then refunded me $40. Crystal then advised that someone threatened to kill her because of issues he was having she wouldn't refund, and she leaned in close and pulled down her mask and said "he was a black guy, what do you expect". Then she proceeded to tell me that usually she uses her size to intimidate customers because "she's a bigger girl" but she was "scared to walk to her vehicle after her shift". Highly unprofessional for an operations manager to discuss another customer and blame his race for his actions especially with everything going on in 2021. I originally stayed in the jacuzzi suite, for a total of $546 for three nights. In that room there was dust everywhere, only one of the air conditioners worked half the time, the bathroom had not been thoroughly cleaned as there was disgusting dirt and grime all over the shampoo and body was dispensers, there was an empty roll left on the toilet paper dispenser, there were stains on the furniture, the patio doors locks were busted and loose, and there was just a nasty unclean feeling in the room. Had there been no issues, I would have not objected to this amount one bit. Unfortunately I needed to stay another night, and the room I got had the light switch panel hanging off the wall, lose electrical outlet in the bathroom, and a mysterious black substance in the shower. She demanded I tell her immediately if there were any issues with the room, but with the way she treated this situation before, I knew better than to say anything about the room. I'm not sure why making money is more important than guest safety and room cleanliness especially during Covid.

Great hotel, friendly staff. Room was very clean and bed was comfy. Got in late so the front desk made some great recommendations on where to get some food. Nice stay and would definitely stat here again.

We had to switch room 3 times. Bathroom still had hair in the shower. First rooms we had after we got all unpacked they called to move is because they forgot the carpets were being cleaned the our boys had to move a third time do to no wifi. It took over an hour to get checked in

I highly recommend this property. Great friendly staff. Very clean property amazing breakfast. The lounge staff are so nice and very quick with getting food orders out and done just as ordered. The gentlemen that does breakfast is so kind an helpfull. Makes you feel right at home.

Good value for the pricew. The hotel is clean and the rooms and premisies is well maintained. It includes a good breakfast. The staff was helpful and courteous. I definitely recomend it to others who want a claen well maintained hotel with a good beakfast, at a good price.

From an attentive, engaging staff to a clean comfortable room, there are only compliments for me to post about my stay. Breakfast was great every morning. Won some money in the lobby casino. Internet was above average. Just a great place to stay.

The lady at the front desk was very nice and helpful, the rooms are very basic but clean, only a tiny bar of soap, no lotion etc. The breakfast was very good and the price is right! We pay half of what we pay for our favorite Galesburg hotel! Oh the heat/ac is so loud OMG!!!!

Stayed here with friends for a reunion weekend. Have stayed here before. The property has been updated recently and was clean and well run. It's a bit retro, but a nice change from the generic box style chain properties in the area. The breakfast was surprisingly good, and a step up from a previous stay.

We chose a suite to enable a social gathering of long time friends gathering for a reunion and homecoming from college. There was ample room it was comfy and perfect. I also enjoyed the jacuzzi (alone of course) it was clean and very comfortable. This room would be a great romantic getaway spot.

It was a one night stay only for our family of 4. We got a double room which had a fridge and microwave. It needs updating for sure so things looked a bit dingy. The layout it so weird and sprawled out, we had to walk a long ways to get to our room. The fan on the air was on the loud side but I don't mind the constant background noise during the night. While there we saw a wedding in the outdoor court area, it looked like a nice spot for that. Breakfast was standard fare, my kids loved that the waffles had the BW logo on them! It was a bit further from downtown than the other hotels but that also probably played into the price difference.

I was pleasantly surprised with my stay. The hotel is well appointed and the grounds are spacious and attractive. My room was clean and quiet, even though it is close to Interstate 74. There are plenty of places to park. The have one of the more complete free breakfast offerings I have seen for hotels in this price range. They also have a pleasant lounge that also serves bar food. They do not have a restaurant, but they are close to downtown Galesburg where there are a number of good eating establishments. I think that this is the best hotel in Galesburg and one of the best in West Central Illinois.

the staff was friendly, but the room was very unclean (handprints and grime on mirrors and on bed skirt, hair on floor, dusty), the room smelled musky and was damp, the tv didn't work, the soap and tissues hadn't been stocked.

This place is pretty nice and for the money a decent value. A little dated and the dining room wasn't open anymore. Rooms are clean and the breakfast better than most. Parking is ample and well lit. I'd stay here again.

This was a family outing and stay while visiting family in the area. Obvious attention to detail. Pleasant stay with comfortable sleeping, bathing, showering. Good breakfast including full strength juice and coffee.

older hotel but kept in good shape with easy access to the freeways, rooms were nice and big & staff helpful and friendly, morning free breakfast was good and there was lot of places to seat and eat, overall good hotel

A nice older-style motel I'd stay at again. I liked the grounds including a nice courtyard area that you don't see much anymore in newer construction. The room decor was a bit dated but attractive and clean. No odd smells, quiet A/C (not rattling, squeaking, etc. -- a pet peeve!). The front desk suggested I check out the lounge and I'm glad I did; a very comfortable place. Had a couple beers and a cheeseburger and nice conversation with the bartender and other customers. A lounge is another throwback you don't see much anymore at motels. Oh -- insanely-fast Wi-Fi in my room -- up to 80 Mbps in off-hours! Your speed will depend on where you are in relation to the nearest base stations and how many others are on, but I have never seen speeds like that anywhere, even the fanciest hotels. I noticed an Ethernet cable for those who would rather plug in but I didn't try it. Beware the vending machines. A candy machine near room 258 took a couple dollars and didn't give me anything. Another machine was marked out of order. I didn't like the video slot machines in the lobby. It looks tacky and detracts from an otherwise attractive entrance. They should be moved back to the lounge where they were at one time, I'm told.

The biggest issue for me was the lack of cleanliness in the room. The carpet was filthy, the bathtub has a gray ring around it. The runner on the bed looked as if a mechanic had used it. These are only the highlights. Other issues are there. Sad as it was really good a few years ago.

Outdated/dingy, unsavory location (doesn't look like the pics), highly confused/disorganized front desk staff, rooms need a deep clean (shower mold, empty dispensers, etc.) and updating (broken furniture) and ended up with semi-spoiled food due to fridge not working well. Room temp was fine but hallways were freezing. Outside door was propped open first night (security issue). Breakfast was decent but some flavored teas/creamers wld be nice.

Staff is very pleasant and attentive. I was taken care of professionally and in a courteous manner. The manager is awesome and so are the front desk clerks. It seems to o be more of a laid back and upbeat atmosphere. The amenities are various and plentiful.

We had our family reunion here the first weekend in August 2019. This is an excellent venue for a reunion! Rooms are very reasonable and clean. Staff were friendly and very accommodating. The courtyard area was perfect! The kids had plenty of room to play and the adults could easily visit and keep any eye on everyone. A lot of us had rooms that opened into to courtyard area and that made it perfect for congregating together. Kids were safe and the pool was nearby so we could watch the kids there, too. The banquet room was perfect for our needs. All in all a great experience. Everyone said it was one of the best reunions ever. The breakfast was excellent and there is plenty of room to spend time visiting there as well. Thank you to the Best Western Prairie Inn and Staff!

Excellent service, each 1st floor room opens onto individual patios that look out onto large courtyard that is surrounded by 4 large connecting 2 story buildings of hotel rooms, oversized indoor pool Sens expansive grassy courtyard provides fun and safe for children to play and have space for all types of yard games. Spacious banquet room with on site catering completes the package for a great weekend event. 67 if our family members invaded this hotel over this last weekend and we can't stop raving about it!

Good value. Gracious staff. I recommend this hotel for others, particularly for family events. We had a family reunion and many family members stayed there. The staff even kept the pool open longer for us.

Room was very musty. Someone's hair was still on the shower walls. Body wash dispenser was empty. Called same day to make sure they had a pool but when we arrived it was closed for maintenance. Owner shut off our music on the jukebox playing in the bar for his own personal reasons. Someone stole everything out of all compartments from our motorcycles overnight. No outside cameras. No one cared to help out. Police said there's homeless women living in the woods that keeps getting kicked out of the hotel and they have a huge problem with Meth in the area.

Multiple families gathered at this motel for or annual reunion. The expansive courtyard was perfect because there was ample room for the children to run and play, giving the adults lots of time to talk and catch up on each other's lives. The hotel staff did everything they could to help all of us, making it a perfect weekend. We will definitely be staying there on our reunion weekend every year.

I could not have asked for a better place to stay. From the time I arrived I felt welcome. Provided great service, warm inviting rooms and warm breakfast was included. No problems. Right off the expressway and close to where my events were.

Cool is very important in the summer. The ac unit got it cool. While an older hotel, it was clean. Would have liked water in vending machine. Did not stay for breakfast, it wasn't served until 7 AM. So, no feedback for it.

This was the best Best Western we have been at yet. The staff was spot on with everything. Breakfaast was great and the staff was great. They were so curtious and the area was very clean. They were spot on. Front desk was friendly and helpful.

This is an older property but well maintained. The hotel is clean as was our rooms. For the price point this was a good stay. We would stay here again. Plenty of parking and play area for children. Refrigerator and microwave in each room. Coffee in the lobby.

We stayed with a group of families in the area for a softball tournament and found the hotel to be very comfortable and relaxing. It was very clean and suited our needs quite well. The kids enjoyed the pool and there was a location where everyone could gather to eat pizza.

Check in was very efficient. We were given a courtyard room as we were traveling with a small dog. This worked out great as the rooms have a sliding door (with a secured lock) that opens to the courtyard which made it easy to take our dog out. They also have corn hole games in the courtyard and other guests seemed to enjoy playing. The rooms are large and comfortable.and have a refrigerator and microwave. Would definitely recommend this hotel.

My neighbor and family stayed a couple of times just for a 'really away' from home for a weekend. They invited my family and I with them for this last stay and we had a blast the whole weekend. Would definitely visit as much as we can from now on!

Over the ten or more years we have stayed in several motels in the Galesburg area. this is always our first choice. Lots of rooms but they fill up sometimes. we had to start calling ahead to insure a room.

When I first drove up I honestly started to drive off because the outside appearance was not the very best. We decided to give it a try for one night and everything here was great. Staff was very friendly. They accommodated our dogs and found us the best available rooms they could. We were very pleased with our rooms and our stay. I would recommend staying here and I will again when I pass through.

The motel is just slightly dated, but with that being said the rooms were clean and the bed and pillows were awesome. The breakfast bar is really good with eggs, potatoes, ham, waffles, coffee and juice. enjoyed our stay both times we have stayed there.

I get to stay here once a year and every time I'm in that area I pick the best Western in Galesburg helpful friendly staff good location at the edge of town quiet the only disadvantage is they don't serve breakfast until seven but the rooms are quiet and clean good water pressure I will stay there again

This hotel is a bit long in the tooth and could use a makeover. I was very disappointed that the restaurant had been closed as I didn't want to have to get back in the car. Had a sandwich in the bar, where the bartender gave the impression of wishing she were anywhere else; making my martini in a plastic cup because she didn't want to have to wash glasses.

was there for a gender reveal party was very clean and lady at front desk was great the pool was clean and my 12 year old loved it wish they had a hot tub they have a great outside area where they have tables and bag boards thanks

Misty checked us in and was very friendly and made us feel welcome. She talked about our points we had and our Best Western Rewards. The place was clean and very comfortable. I have trouble sleeping all night but I sure didn't here. The bed was amazing.

Had blood on my shower curtain, floor of room looked like it hadnt been swept in days or weeks. Staff at night and morning was rude and hateful. Also had a house keeper snatch my room key from my hand to see what room I was in..... will never ever return to this place.... corporate needs to come in and do some serious investigating

We have stayed here often on trips to visit family. The motel is always clean, updated, and super friendly. My wife feels very comfortable stopping here overnight when traveling on her own. It is one of our favorite places to stop.

In need of serious renovation. This place was interesting and a little scary... I can tell it was a great hotel in its day, but it's a negative mark on best western name now. Room was dirty, hot water problems, place seemed abandoned...Hopefully it's gets a much needed update, the area needs a full service hotel.

All of the staff gave great customer service. The room was very nice and clean. The beds were very comfortable. The coffee was very good. We will most likely be staying there again on our next trip. Thank you.

Customer service was amazing. From check in to check out, we were completely satisfied. The breakfast was a pleasant surprise....bacon, eggs, potatoes, waffles, etc... Will definitely stay here again!

This was a great place to stay very nice rooms grounds are nice for walking at night has a restaurant/bar has great food . breakfast starting at 700am all you can eat fresh food not just donuts part of the hotel is power with solar array that you can see out pretty impressive

Been staying here yearly for the past 3 years and have always had a pleasurable experience. I rarely have to leave the facility with all the amenities on site....breakfast, lounge, pool, exercise. Sorry to see the restaurant has recently closed. Hopefully they will re-open that soon......then NO reason to leave the site.

Everyone; the hotel desk staff person, the breakfast area staff, and the housekeeping staff all made sure that we had a wonderful stay. We will _definitely_ choose the Galesburg Best Western again when we are in the area. We are two of your most satisfied and pleased guests. Thank you for all that you do to ensure that your guests have a wonderful stay.The breakfast and service provided by the gentleman managing the breakfast area was among the best we've enjoyed at a Best Western. The food was delicious and the service he provided was so friendly; he clearly wished to delight his customers with the quality of the food and service he provided.

Everything went very smooth. The hotel was huge and clean. The wifi connection was good. Soangataha (sp?) Is not the most convenient road, but it's fine. The woman at the front desk was very nice. I wish I would've caught the breakfast.

We stayed here while we were doing the Spoon River Drive. I was pleasantly surprised. The staff was very friendly. The rooms were very clean and updated. We really liked the pool area. We had the pool to ourselves for quite awhile. The only complaint I have is that when you walk into the lobby, you can smell the food from the restaurant. It's a very strong smell. The complimentary breakfast was very nice. The gentleman that was working there was amazing. He made us a special dish that was absolutely wonderful. He is definitely an asset to the hotel. We have already decided that we want to stay here again next year!

Room was very clean, the bed was super comfortable and the staff was very friendly! Breakfast was very good. We have stayed here before and we will stay here again. We had no problems during our visit.

We were on our motorcycle and got caught in a major storm. When it became apparent we would not be able to wait out the storm we came here. Crystal, at the front desk was fantastic. She was friendly, made us feel welcome, and helped me find my best discount. The room, was clean, bed was comfortable and breakfast was free. Thanks!

Loved the patio! Clean towels and beds nice rooms. We already booked our room for next year! Nice pool area Very friendly and helpful staff I would recommend this hotel it was a great stay for a great price!

I only gave this place a 2 because have to say the bed was comfy. As for everything else a big fat 0! The air conditioner sounded like a jet plane getting ready for take off. Had a really nice "science project" (mold) growing on the walls near the ceiling in the bathroom. Ordered food from the restaurant. Couldn't even eat it. The chicken was so undercooked I'm surprised it wasn't still clucking. The tenderloin was like shoe leather. OK, the fries were good. Couldn't even let anyone know when we checked out the following morning because we waited at the desk and no one was around. Stay somewhere else if you are in town.

We had a very successful although small (20 people) reunion here. It was affordable and clean. It's a bit old compared to the newer hotels but has one great amenity: the open area outside the rooms in the center. It's a great place to sit outside and talk in the evening. You can't find that at any other hotel in Galesburg. I've looked and tried others. We could also meet for the free breakfast.

Stayed for one night. The hotel was very nice. The pool was great. The only thing we missed was a hot tub. The breakfast was great. There was a nice variety of items. Great value for the money. Would definitely stay again.

Great job from the staff clean lobby and breakfast area pool area clean as well rooms are great for the price. Close to the shopping mall and restaurants in the area. Air port only a mile away and easy access to the interstate. Breakfast was great as well.

They were absolutely accommodating. Very helpful, even found a can opener for us when we asked. The patio doors open onto a commons area with café table and chairs and a bag game. The largest suites in Galesburg by far. I would VERY much recommend this hotel to everyone.

Was in town for one night. Location is out of the way, but not terrible. Room was okay. The only real complaint was that the faucet for the shower was difficult to work with. Liked the non-white towels for the bathroom...gave more of a homey feeling.

We've stayed at this hotel a few times over the years. it's very convenient to the Interstate. Nice swimming pool. Friendly staff. Restaurant and bar on site. Free Internet - we were unable to connect from our room. I didn't bother reporting it, so I can't comment on how that would have been handled.

The location is near the interstate and thought it will be noisy but surprise that it was quite and I feel like close to nature the way it is design and with all the trees in the property. Love the hot breakfast especially the healthy juice as I am a health conscious person. It is the only hotel I been to that offers that orange apple cider juice. It has clean fitness room and nice pool. Front desk was nice but the housekeeping needs training what hospitality is. But that didn't affect anything will definitel stay again.

Stayed the night on New Years Eve, due to proximity to my family. The room was cool upon entry, turned the heat up and it remained cool. Even after 2 hours the room did not heat up. There seemed to be only one person at the desk as the restaurant and bar were closed, not allowing us to get a drink on New Years Eve. Good for a night, but would not recommend.

Over all it was a nice place to stay. Bathroom could have been cleaner. Hot tub was nice and clean but couldn't regulate hot/cold water on at same time. They added boiled eggs to breakfast which was very nice, not everyone wants to eat carbs for breakfast.

Nice place to stay,plenty of good parking,close to several nice shopping centers & restaurants! We would've liked to try the on-site restaurant but it was closed on Sunday ???? Looking at the menu, it looked like it would be good Indian Cuisine!

My wife and I stayed at the Best Western in Galesburg, down to watch my son play football, very nice hotel! Staff was awesome and very helpful, Crystal and Johnny went out of their way to make our stay great! Crystal gave great suggestion of the restaurant "The Packing House" for a great meal! Johnny went out of his way to make eggs that were not out for the standard breakfast, and even made me a good strong pot of coffee for my next leg of my trip!!

Nice, clean rooms along with quiet atmosphere and friendly staff at a reasonable rate. Will definitely return here next trip. Made a reservation at another local facility but decided not to stay there after seeing the room. Best Western was only a few dollars more but the difference was worth many times that.

BEWARE OF BEST WESTERN'S PRACTICES BEFORE MAKING RESERVATIONS AT THIS HOTEL. I cancelled a reservation well before (i.e., approximately a year before) my two night booking. Best Western did not record the cancellation right, or at least they claim to have no record of cancellation. When I alerted Best Western customer service that they had inappropriately charged me for two nights, Best Western's response was "without evidence of an attempt to cancel we will need stand behind the no-show charges," "the manager insists that they never heard from you," and "What we are able to do, as a goodwill gesture from Best Western Customer Care, is to send you a check for one of the no-show charges." In other words, Best Western appears to have a practice of failing to properly record a cancellation. In doing so, it gets to keep 50% of its nightly rate and is able to effectively get around its "free cancellation" policy. That is deceptive. They fail to acknowledge that OF COURSE their records show that they never heard from me. If their records showed that they did hear from me, and then they still charged me, that would be outright fraud. Best Western evidently has a record-keeping problem, and they pass the cost of that problem onto their customers. I now have to engage the dispute resolution team at my bank to dispute a charge for an issue that seems like such a no-brainer for customer service. If Best Western had handled this issue the way any average person would think it would have been handled, and I did not need to involve my bank, there is no way I would have taken the time to write this.

I enjoyed my stay at the Best Western in Galesburg. The room was comfortable and clean, the staff was helpful, and the complimentary breakfast had a lot of good options. I also appreciated how easy it was to connect to the in-room WiFi.

Rooms are very dated. Shower very hard to turn on. Carpets needed cleaned in our room - barefoot not possible. Restaurant is dated and good choices not good for such an expensive stay. Good just average.

After staying in some of the less expensive hotels, I decided on a room here, and I am glad I did!! Staff was friendly, rooms were clean and very comfortable and there was a nice breakfast. Highly recommend this hotel.

We came here for two weekends in a row. We like this hotel. The parking is good and it is not near a railroad tracks. The beds were comfortable and the staff was friendly. We enjoyed our visit and we will return again soon.

The exterior of the building and hallways are outdated from the late 60s/early 70s; however, there's not much that can be done about that. The groovy interior public doors and the hall rugs could be updated. The grounds were well kept. The rooms were comfortable and clean. I've also stayed at the Holiday Inn before, which I would rate as higher quality, but I would definitely stay here again. My only complaint is there wasn't a place to charge my phone on the nightstand.

Room clean and comfortable, staff and housekeeping very good. Breakfast adequate, skip liquid labeled orange juice. Bar wait staff very cheerful, fun and professional. Wi-Fi moderately troublesome to hook up to, but worked ok. Grounds attractive. Some traffic noise at night but not a problem for us.

Have used this hotel repeatedly for years, and have always been more than pleased. Location, amenities, staff, and service cannot be beaten. My highest recommendations all the way around. Whether for business or pleasure trips, the Prairie Inn has everything I have ever needed and a most pleasant and relaxing atmosphere, all well maintained and with the best personnel for staff. Never a complaint!

The room was not vacuumed at any point in my stay and neither were the carpeted stairs. The room had mouse feces on the desk and mold on the shower curtain. The bathroom was close quarters between the door, shower and toilet. At checkout time, I was ignored by an employee and finally gave up and left my room keys on the counter and left.

I have visited Galesburg many times and will definitely stay here from now on. It is situated in a quiet and pretty area tho not commercial. The room was very comfortable, everything was clean and pleasant.

While on a long distance trip my husband and I ended up in Galesburg, IL, for the night. In searching hotels,the Best Western Inn & Conference Center had one of the better ratings and rates. The woman at the front desk was very pleasant and check in was quick. Since we are Best Western Reward members we were automatically upgraded to a court side room and given a check in package that consisted of 2 cold bottled waters, a bag of crackers and granola bar. The room was clean and the beds comfortable (compared to most hotels we've stayed at). We generally request a room on the top floor so we don't hear kids running above us, but because it was late and we were tired we stayed on the main floor. We did hear some kids in the room above us, but not for long. Otherwise, it was quiet. Free breakfast was included and there was an average selection of food (waffles, cold cereal, muffins, toast, juice), as well as sausage and scrambled eggs. Breakfast was in the hotel's restaurant, which was large, so guests are not crammed into a small space, which was nice.

I found a good bed, a clean room, and a pleasant setting with an outdoor courtyard in Galesburg. The hotel facilities are above average, and the restaurant has delicious Indian food at a reasonable price. It does have a confusing layout, and the person who checked me in spoke so quickly, and in such a rote manner, that I had real trouble finding my room. That was the one small issue in an otherwise trouble-free stay.

We stayed here while I was traveling with my daughter.This hotel has a friendly staff with clean rooms and comfortable beds for a good nights sleep. Nice and quiet. I would recommend this hotel. Well lit parking lot and good breakfast.

great place, staff was friendly and very helpful. rooms were comfortable and love having access to courtyard from room. pool was great. would stay there again. close to Main street and easy access to I74. Breakfast was hot and had great variety, changed daily. Must try!

This hotel gets a big thumbs up from me. It has a very cool vintage/retro feel to it. Very friendly and helpful staff. The rooms come prepared with all of the hotel amenities anyone would need. Clean, Cozy, and Comfy!

Located right place where no hotel have any landscaping.This is old style hotel very roomy,Court yard /Patio with outside games offered miniature golfing,great for wedding in court yard.I will stay here again

We were pleasantly surprised at how beautiful this facility is. The owners take pride in their hotel. The staff takes pride in their jobs. The front desk staff was professional and welcoming. The restaurant dining was excellent and Johnny went out of his way to make sure we enjoyed our meal. He was at breakfast and prepared the omelets to perfection. He is so cheerful and enjoys his interactions with guests. Enjoy your stay here. Plan an event here. It is spacious and beautiful large rooms,bedding and towels very nice. I wish I could give more stars.

I booked this Room on Monday morning the 19th For the next night stay in route to my destination when I arrived I was informed that they had book me for the night I called and I was charged as a no show but yet they could not help me I had to call the booking center-back and maybe they could help me there I will never stay at the Best Western ever again

I felt my visit to Galesburg was made better by the friendly, helpful staff at the Best Western Prairie Inn in Galesburg. Having a first-floor room was nice since it had a comfy patio overlooking the lush lawn. The secluded location, which was only a couple minutes away from the college, was perfect and not overrun by obnoxious people. The area was quiet, the trees, shrubs, and grass well cared for, and the staff the friendliest I've seen in a long time. I wish my flight hadn't been delayed - by the time we arrived, we had missed an entire day and night, yet I was still charged for it, even when I requested a review to see if something could've been done to help me.

This was an OK place to stay if you're on the road. Not great, but OK. It advertised a restaurant on site which was Indian, but at the time we wanted an American one. This one was not advertised as such. Also, the drain in the bathtub was very slow to drain. Otherwise it was a very clean place to stay and what you would expect from BW. The staff were all very nice and helpful.

Hotel for family wedding. Was convenient to wedding and reception. Hotel older but worked ok. Think ventilation exhaust fans need updated in bathrooms as Muskie smell in rooms. Several building and not good signage to get back to lobby or breakfast and none of hotel housekeeping staff could speak English so several of family members has issues trying to find the areas we needed to get to.

The staff were very friendly and professional. The rooms where clean and all had refrigerators and microwaves. The grounds were clean and the atmosphere was peaceful. Some of the furniture could be updated but we were very pleased with our stay

I stayed here while traveling on a band tour. I was pleased with the stay. There is a nice restaurant on site with a lunge attached. The complimentary breakfast is served there and has a lot of items to eat. Since I was fed at the event I was playing for, I did not get to try the Indian restaurant there. The check in and out was easy and the clerks were friendly. The cost was reasonable and the client had picked it up. The room was good and the hallway noise was not too obnoxious. It is quite large so you can park in several locations out a close door.

The staff was very friendly and helpful. The room was clean. The beds were comfortable. Big TV, fridge, and microwave. Breakfast is your typical hotel breakfast, I was fine with it. Did not have a chance to try the restaurant, but next time I am there I am sure I will. I expected less coming in and got shocked. The hotel is huge and has a nice outdoor space, great for summer days.

i requested an early check in to drop off my luggage, was told by the front desk It would cost $40 to check in before 3 pm even though my room was available. got checked in finally at 2:30pm, dropped off luggage and went off to visit relatives and came back at 9pm and key did not work. went to front desk and was told we were given the wrong room and would have to move. UN acceptable. not getting everything out of fridge and packing up all my stuff at almost 10 pm by then. I was tired and wanted to go to sleep. called desk and told them i am not moving. they agreed to let me stay. the phone started at ringing at 5 am and again at 5:30am. I come to a hotel and pay a lot of money to relax. Not to be harassed. the linens were very old, thin, yellow and sparse. I will never go back and puts a bad light on Best Western. have never had such an unwelcome at any hotel I have ever stayed at.

I loved the outdoor scenery at this hotel. It was so pretty, and had a big courtyard area with a pretty focal point, and lots of green space and trees. It was very peaceful and relaxing. The pool was amazing, too. I usually don't stay at such a pretty place when traveling for work. It was a nice surprise. I greatly enjoyed the restaurant and bar, too.

I have been reserving rooms at hotels across Missouri & Illinois for almost 20 years for my bowling teams for our tournaments. This hotel is by far the best in all these years. All the staff (except one snippy little girl) was outstanding. The rooms were large and comfortable and well maintained and clean. We had a group of bowlers that wanted to play cards at night and Crystal was kind enough to accommodate our group. Crystal was an outstanding host though out our stay. I cannot say enough good about the way she treated us and others. Thanks Crystal. The only less than stellar moment I had was a pink haired young lady at the front desk who had an extreme poor attitude. There was an error when we checked in and we were overcharged. The problem was resolved (by Crystal) immediately and I was told I would receive my refund upon checkout. When I checked out, miss pink hair rudely asked me why I hadn't noticed the error when I checked in? Her attitude was abysmal. But the rest of the staff was AWESOME. Thanks Crystal. Thanks Best Western Prairie Inn for our great weekend.

I booked this hotel on Wednesday and arrived on Saturday. It was clean. Water pressure was great. Kids loved the indoor pool. Breakfast was amazing. Staff was helpful. Beds were comfy. Quiet guests. No problems here!

Decent place. Shower was hard to turn on and soap dispenser didn't work. No forks available for breakfast. Breakfast was good though. Rooms were clean and happy that refrigerator/microwave were included.

very good staff crystal front desk clerk was amazing toward all customers fresh hot coffee and good service hospiltality i will always come back and enjoy all ammenties and services offered by hotel staff

Hotel was comfortable, staff very helpful, and easy access. For the price compared to other locations on the trip we felt this one was overpriced for the age and lack of update appearance. However very clean.

Stopped in without reservations. Got a good room and the receptionist got us the best price. The breakfast attendant went out of his way to make special items in the kitchen for my wife's restrictive diet.

I have stayed at this hotel on many occasions in the past, first when it was Jumer's (eons ago), and then after it became a Best Western. I was always impressed with the facility, its restaurant and lounge, and the beautiful rooms. It only seemed fitting that during a cross country road trip we would stay here for one night. Apparently, things have changed quite a bit since I last stayed here 9 years ago. The room -- whereas it appeared clean upon our initial entry -- is definitely seeing some wear-and-tear. I was particularly disappointed to see that the area underneath the vanity isn't receiving quite the housekeeping attention it should. I do wish the room had more than one chair, as we were watching television and one of us had to sit on a hard bench. (I prefer not watching TV from bed... just not comfortable for me.) The restaurant is now Indian-variety, and if I had paid attention to the website and realized this fact (this is my fault entirely) we would not have stayed here. I do not like Indian food at all. I did read that guests can order other food, too, but I didn't want to risk it. We were happy to have a bar to relax in, but we were told it opened at 5 -- and it wasn't. We went back to the room to wait a bit, and then returned to the bar at 5:30. Still wasn't open, nor did the restaurant appear to be. I called the desk to verify I had the opening times correct, and she confirmed that they were open. We went back once again, and they still were not. We didn't attempt a fourth time. I was further disappointed that the hallway behind the restaurant had a most unpleasant odor, much like rotting garbage. It seems to me that the hallway also used to have plants and such, but now it's just a plain, lonely hallway. I don't think this place is too far gone at all, or at least I should say, I hope not. What was once a very fine hotel is just seeing a bit of a downturn. I hope it comes around. I may give it one more chance next time I'm in Galesburg just to see.

Very pleasant hotel. Friendly staff. Enjoyed our stay. Thanksgiving with family and we spent the night here to relieve the crowding a bit. So we didn't have dinner here but we would have liked to. We love Indian food and the restaurant in the hotel looked great.

I stayed here one night and attended a wedding reception at the hotel. All staff were very kind and helpful. The room was a large and clean with good Wi-Fi. I was surprised by how quiet the room was and by how comfortable the bed was-I slept great! I wish I had been able to visit the restaurant, as I heard very good things about it. The staff did a wonderful job with the wedding reception.

Shower was in poor condition, no curtain, no soap, ceiling had a water leak, toilet barely flushed. Overall mediocre quality in the room. Would not stay at this hotel again. Location off the interstate is not ideal

older hotel, would not be my first choice if i had known better when I stayed there. Was first off the highway after a long drive. Hotel older, rooms not up to par with others Best Western properties.

I was a little upset when trying to check in due them saying they couldn't find my Reservation, well they couldn't because they had let someone check into my room without being on Reservation or a Credit Card. Luckily it was one of my friends I was meeting there but supposed it hadn't been and I went to the room and who knows what could have happened especially seeing it was a male!! There was no breakfast as advertised when booking and the room was not as big as shown. It was clean and had no amenities. Soap and lotion were mounted on wall which would have been fine if you didn't have to pump the dispenser to 50 times to get enough soap to wash with. The best part was the authentic East Indian Food at the restaurant.

We stayed here several times in the past due to the convenient location. The setting is beautiful but the rooms have deteriorated since we stayed there last year. We stayed on the outbound leg and the inbound leg of our trip and both rooms smelled like Lysol spray. One of the desk chairs had what appeared to be a poop stain and they no longer offer free breakfast.

Clean hotel, friendly check in, good room rate, comfy room, modern bathroom. Indoor pool available but did not use. No jacuzzi. Disappointed that breakfast was not gratis. Good restaurants close by however.

we got in late and were tired so we thought this looked like a nice hotel. WRONG. We were put into a room that smelled like dog urine, the place was dirty, no cups for coffee or water. Had to find some. The restaurant was utterly ridiculous. We waited for 45 minutes for our food and then they brought half of it. Almost done eating and then they delivered the rest of it. The parking lot is so dark, makes you afraid to go out. There was plywood sheets propped against the wall so we had to be careful not to get too close. We came down for a military graduation. I will never recommend this place to anyone. I will sleep in my car if I go that way again.

We stayed here for a college visit and while the cost was great, it would have been nice to have a more up to date hotel. I was surprised as we regularly stay at Best Westerns and have always had great experiences. This one seems to have seen better days, it is outdated and needs to be cleaned up. It looked like there were some repairs or remodel going on while we were there. Our room was a non-smoking room, yet had a faint odor of smoke in the room, which may have come from the employees. We spotted ashtrays placed on tables facing the courtyards only. Our check-in process was quick, they did have our room reserved for only 2 nights when I needed 3 and that was quickly fixed thankfully since I was checking in at 11pm on a Thursday night after a long day of airport delays. The bathrooms were very basic and really did need to be cleaned more thoroughly, the soap and lotion dispensers were the in the wall type. You pushed on them for shampoo, conditioner, or lotion even in the shower, it was an interesting and I am sure cost-saving way of giving out toiletries. We didn't use them at all, because with skin sensitivities there is no way of knowing what type of soaps are being used without asking. We had issues with rooms being cleaned late and then not being cleaned at all one of the days. We called around 5pm to ask to have the room cleaned and they did come rather quickly to do so. We traveled with others in our family and they stayed in a room next to ours and their reservations said continental breakfast included. When we went to have breakfast we found that the place dark and closed and told the employees were late and were not sure when they would be in. Well we never went back and went to The Grandview instead for breakfast, which was great. Another issue we had was the fitness center, while I understand that hotels do not usually have the greatest fitness equipment this one really lacked in most every area of fitness equipment. There was one treadmill, one elliptical and some type of universal lifting equipment and it was cumbersome to use due to the lack of space. It really is a shame, because this looks like a hotel that really has some potential, just needs some updating and cleaning up. I just don't think it quite lives up to the Best Western name at least not yet.

The staff was nice. It was a quiet location. There were dirty areas in bathroom. There area where they wanted is to park was poorly lighted. There was no free breakfast. They had a dark unwelcoming restaurant. We won't stay at Best Westerns again. We usually choose Comfort Inns but there were none in the area.

A quiet place, generally, probably the best motel in town, but unremarkable by more global standards. I've stayed here before and been happy. This time I had difficulty getting wifi in my room, and the desk clerk treated me as if I was stupid and computer illiterate. I am neither. I wound up calling the help desk and dealing with them for half an hour, and the problem was something with the hotel. Even when I told the clerk that, he still treated me as though I was lying and too stupid to figure out how to connect with wifi. His attitude was patronizing and offensive.

Shower didn't work and staff is over worked and unwilling to stand behind what they say (lie) when confronted about what they stated or said previously. I made a reservation with pets and they want to fine me because the clerk put me in the wrong room. How am I supposed to know what specific room I need to be in?

Came in for a birthday/college reunion party. We didn't spend much time at the hotel and never had an opportunity to use the pool, but the beds were comfortable, the room was clean and came with a mini-fridge, which was a plus. Staff was friendly and accommodating.

More or less a typical Best Western. The room was ok, clean but a little old. Not many electrical outlets for charging electronics. The bathtub looked a little iffy - lots of discoloration, but it seemed to be clean. The shower diverter was sticky, so if you didn't notice it, you got doused with cold water while waiting for the water to heat up. The beds didn't seem as comfortable as most motels we've been in, but they were clean and we had no real complaints. It was just kind of a ho-hum stay..

The parking lot is fenced with bars which gave me a concern of safety. Bathroom was dangerously slippery. The trim on the parking lot door entrance to the inside of the hotel was hanging partly off the door. Building maintenance was poor over all. The building was old. The fire alarms went off at 1A. The desk clerk said the next morning the day shift did not reset the alarms so she tried and put in the wrong code and she than said – “oops, I entered the wrong code. Sorry about that." On a good note the location was perfect for us. Easy access to start our next day.

Stayed here overnight on business the people at the front desk were very nice and helpful.the rooms are nice and big the beds are comfortable never got to try the lounge out.all I all I think it's a very good hotel have no complaints will stay here again

Have stayed at the Galesburg Illinois hotel many times in the past. The courtyard, pool, fitness center and the restaurant are the main reasons for selecting this hotel. This last trip, I was disappointed to discover that the restaurant venue and menu had changed. Other guest must have felt the same way because in the past, it always had a lot of customers. Went to breakfast at 10:00am and was told that I was only the second customer that day. The food was good but the menu selection was limited. Everything else about the hotel is pleasing. The pool, courtyard and the staff were well above expectations.

We selected this hotel based on reviews and had no negative surprises. The man at the front desk selected a room for us based on ease of access from the parking lot without prompting from us, and he avoided putting us in the corner with no elevator (they have one out of service for replacement - it is covered up with plywood. The pool is open pretty late (at least 11 pm I think) which was great for us because we usually get in late on our cross-country trips. The air conditioner was a little noisy and cycled on and off all night but I could have worked around that by selecting "fan always on", which I could not figure out how to do until morning. The only real downside is that we had planned to have breakfast in the hotel restaurant but despite having few guests there when we arrived, it took a long time to be seated (there seemed to be only one person working outside of the kitchen) and then after a long wait, we left and ate breakfast at a Grandma's Kitchen about an hour further down the road. We will try to stay here again if we take the same route back home next year.

We stayed here for just one night as we were moving my daughter into the local college. We did arrive later than expected (9 pm), but we did call ahead to let them know. The desk clerk was very friendly,helpful and courteous. Our designated room was on the back side of the hotel,so you do have to drive around the building to park. The room size was large with two queen size beds. The pillows were disappointing as they were really small ,like throw pillows. I have slept on more comfortable beds,these seemed liked they have met their time frame for support,as they sagged towards the middle. We had a difficult time getting the water to come on in the tub/shower. Had us worried at first that it didn't work,but after several minutes of of tugging on the control knob we managed to get the water on. The morning was a disappointment as there was no breakfast available. The ad says continental breakfast, but we couldn't find any. We asked the morning clerk if they had breakfast,and she pointed is to the restaurant,which was empty,and no staff in sight.Needless to say,being on a schedule we didn't have time for a sit-down and order type breakfast. So we left and went to the local Hardees . The facility is large,and beautiful, but I expected more than I received from the appearance and ads.

On a cross Canada/US motorcycle trip we've been on the road for 2 months and stay at Best Western quite often. Galesburg was a strategic stop for us and we really enjoyed our stay. For motorcycle enthusiasts the Harley dealership is right across the road from the hotel. Being stiff and sore from a long day's ride we treated ourselves to a king/jacuzzi suite. By far the biggest room we've had on our trip. The jacuzzi is in it's own room, we had a separate tv/living room area and a very comfortable king bed. Plenty of lighting in the room which we really appreciate being night time readers. The room is very well equipped with microwave, fridge, coffee maker, wifi and right outside our door a patio with table and chairs. The Indian restaurant onsite was unexpected and we enjoyed our meals very much. Having signed up for the summer promotion our next stay at a Best Western will be free. Thank you from two very happy Canadian travelers.

My daughter and I were on our way from vacation. We were assigned one room but when we saw it from afar, there were a couple men on the patio next to our room drinking and smoking. I was more comfortable having more privacy so requested another room. Front desk clerk didn't seem happy but reassigned us to another room which was actually more convenient for parking, etc. However, when I pulled back the curtains to our sliding door to the patio space into the courtyard, there were two different guys sitting at OUR patio table, also drinking and smoking. I was frustrated that we had been relocated to a room with the same issue but wasn't comfortable asking the men to move, since I was travelling alone with my daughter and by this time we were exhausted and just needed to eat and go to bed.I have no doubt they were harmless but it bothered me that they had rooms themselves somewhere but had decided to meet on a random patio. We just shut the curtains and went to bed. Price was high so I doubt we'll return.

This facility has for years been my first choice when staying in Galesburg, which I must do for periods of several days at a time at different times of year. I have always been provided with the best of service and comfort in an environment which not only allows me to work from the room when needed, but also gives me everything needed to relax in comfort when not working. Nothing but praise for this hotel!

Our stay was very nice, calm and clean. Loved the big room with refrigerator and microwave. These things come in handy when you have things that need to be cooled. Did not like paying for breakfast after reservation said it was included. I am glad we did not have several kids with us. While eating one man came in and then refused to stay because he had to pay.

Stayed for less than 12 hours and it was fine. Clean room, weak lobby coffee. Indoor pool. Didn't eat so can't speak to food but I think the restaurant has an Indian flair. Right beside highway so I was worried it would be loud but not a problem whatsoever.

We stopped at the Best Western in Galesburg, without a reservation, but were able to get a room. The front desk clerk gave us a key to our room---which turned out to be occupied. When I entered the room, a man was sitting at the desk, working on his computer--and believe me, he did not look very pleased. We went back to the desk and got another room--this time, the room was unoccupied, but we had to play with the handle to open the door. There is an Indian restaurant on-site, and we had a great dinner of Chicken Vindaloo After dinner we went back to the room and we noticed a bunch of flying insects--millers. I used a newspaper to kill at least 8. And in chasing those pesky flying insects, I noticed other dead insects behind the night stands, under the bed, etc., and two squished millers on the curtains. Housekeeping apparently did not clean these very well. Not sure how the millers were getting in--but once we turned the lights out, they ceased coming in. The hotel has no breakfast--you have to go to their restaurant to eat. But they do provide a to-go bag---with an apple and a granola bar. Overall, a mixed stay--nice room, and restaurant, but the insects were a big negative. We considered leaving, but we were too tired and Galesburg isn't close to much of anything to find another hotel

Enjoyed all that this hotel had to offer, extremely happy with Pool, lounge and Dinner as well as breakfast, 10 on all accounts, great place to share with family with big court yard as well picnic tables and games for all ages.Will stay again

read a few not so great reviews on this motel, but after staying there do not see the reasons why. this motel is very nice, bed was comfy, staff very friendly, quiet off the road area, outdoor private patio. will be staying there again. they have a new restaurant opening, Indian-American fusion of sorts so can't wait try it the next time.

Excellent hotel with clean rooms, good quality linens, comfortable beds, and décor is beautiful. The best!!! It always has a great locations with close proximity to attractions and nearby restaurants. We always try to consider any BW when we are traveling throughout the country.

Nice room with a microwave, refrigerator and wi-fi. The only place I ever stayed that has the NHL Network. Unfortunately it wasn't hockey season. Windy was working the front desk. She could not have been more helpful. She even called the room to make sure everything was alright. The only down side to the stay was breakfast. They have a restaurant area where you can order breakfast for a charge. I sat down. The waitress brought me a menu. I ordered orange juice, and never saw her again. Thank goodness for the refrigerator and the microwave.

Friendly helpful staff and clean rooms are what we hope for and this Best Western has all that covered. On top of that, however, is the unexpected treat we discovered in the form of a relaxing secluded courtyard with our own adjoining patio complete with table and chairs. The kids could play a little bean bag toss or putt golf balls on the courtyard's putting green while we looked on.

Very nice unit, Staff great due to heavy rain the night we arrived. Rooms very clean and Breakfast area very nice with great selections. Would say this is a nice unit to stay at. Easy to find. They had lots of pictures showing off the town as a railroad town. Very nice pictures to look at for history.

I booked a room on-line for the weekend because my apartment building was being sprayed and I had to be out. The room was very nice and appeared to be updated recently. I did notice an odor in the hallways as was mentioned in another review. The carpet seems new. My only complaint was that Saturday was very hot and humid so I decided to stay another day and not have to rush to get back in my apartment. I called the front desk and requested to stay another day. When I checked out I was shocked that my bill for one night was almost double the amount of the previous two. I expected it to be higher for a Sat but if I had known the amount I would have suffered the heat and humidity and left that morning.

This had been around for a long time but rooms are nice, place is very clean, handy to expressway. Not a cookie cutter motel. Restaurant open only for breakfast and every open table had crumbs on the black tablecloths. Our toilet, the power flush kind, needed adjustment. Beds good. Would stay here again and have breakfast elsewher, like Landmark 5 minutes away.

This hotel has me a little worried since I have stayed at this property or been at events there over the past 25 years- it is a first class place with wonderful facilities for wedding/reception, conferences etc, but did not see that when I stayed this past weekend, only regular guests but I think rooms were booked up. They might need big group events to make it go. Unlike the past, the restaurant is no longer open, just an area adjacent to the bar for breakfast and maybe snacks in the evening. The breakfast is a little confusing and seems to change, a regular menu with very reasonable prices but also could order a breakfast with limited items for free - they did not tell us that. When I was there breakfast opened at 6:30 AM My room was very nice, although next to I 74, no road noise at all - refrigerator and microwave much appreciated. There is a front wing that had different room set up when I stayed years ago, I think property has had some good renovations. Price was reasonable compared to cookie cutter motels.

We stayed here for a wedding. Our room was a little outdated, but clean. The bed and pillows were comfortable. They have a nice courtyard with slide out doors that allows direct access to the courtyard. The check-in was a little slow, but the staff was very friendly. They were able to provide shuttle transportation to and from the reception site for 6 of us for about $10. Overall, it was a good experience and I'd stay again.

Rooms were clean ,staff was friendly, breakfast was good. No elevator. Both my wife and I are in our mid 70's. We found it difficult getting luggage to our second floor room.. We missed having bar soap in bathroom

I needed an overnight stay in the Galesburg area because I was attending a wedding. I found this property very modern and the king room accommodation was a pleasant experience. I have not stayed in a Best Western property for many years. However, as a travel agent, I will recommend this property to my clients as an option because my stay was an enjoyable one.

Beds were good and rooms were decent. The hallways had a musty smell. The continental breakfast was the usual fare, nothing outstanding. This property is now using soap dispensers and they are mounted to low to the counter, making it difficult to get the soap in your hand. Upon trying to return the room key to the front desk we could not find the front desk attendant. Finally one of the house keepers showed up and said they would get someone. The front desk should always have someone close by. Considering this is a Best Western Plus I would have expected (and I did); more.

Great landscaping.quiet area but close to everything in area.Hotel staff very attentive .Nice clean rooms .Internet is below average but workable.Breakfast hours are not very flexable for the early riser or if you must leave for meeting .strting at 7 is too late i would suggest a 6am breakfast start time.

I stay at this location often. Consistently good service, comfy bed, nice furnishings. This hotel has a restaurant, so don't expect a free breakfast in the morning. Have never eaten there (mainly because I never leave enough time and have to hurry to appointments!) but they have a menu board outside the entry, and the breakfasts appear very reasonably priced. Just an overall pleasant experience.

The room is spacious with queen beds, refrigerator, and microwave. There is also a restaurant but as a guest you are entitled to a standard breakfast consisting of waffles, hard boiled eggs, cereal, juices, coffee, oatmeal, and fruit. It's located just off the highway, so it's convenient to getting in and out of Galesburg, but it's little distant from the center of town. The internet was somewhat spotty, not fast and efficient, but workable. I said the rooms were average but I would say "good" but it wasn't an option given. Queen size beds and an indoor pool.

Room was clean but a bit dated. I'm not a big fan of the "community" soap, shampoo & lotion dispensers in the bathroom but I do understand the environmental impact of individual bottles. There was only 1 piece of tissue left in the box & 1/4 toilet paper roll left. I fully support conservation but I was thankful I only stayed one night or I would have had to call for more!

I was impressed with this Best Western. The room was spacious and clean. The handicapped accessible shower had a shower chair as well. There were plenty of towels. There was a nice sized fridge and microwave in the room. The highway was a little loud, the hall carpet could be replaced, and the wifi was sketchy, but other than that I have no complaints!

Hotels/motels in the Galesburg area are much higher priced than in neighboring larger towns (Peoria, Moline, etc.). This Best Western is the exception. It is reasonably priced and our room was recently remodeled and was spacious, clean and comfortable. The breakfast was nothing to brag about, but for the reasonable price of the room, it was easily forgiven. Everything else was great.

What a warm, cozy, friendly, very clean stay for the price. Staff Amber, Rodger and Windy we're so helpful. Elegant dining area for dining or the free breakfast. The pool was clean,my grandchildren had blast: ) Its tucked away in quiet wooded part of the city. Yet easily accessible to the interstate . It will be my place to stay

Front desk staff at checkin was rushing, rude and stand offish, that wAs after several of us stood in the lobby to check in for several minutes since there was no one at the desk! Breakfast bar for complimentary was bare and staff acted like it "put them out" to help you or answer questions! Won't stay here again. As a former Best Western employee I am less than impressed.

Unprofessional, rude, rushed, empty room rate promises, condescending and overall seemed to be bothered by our questions and concerns. First impression upon driving up was let's keep on driving! Glad we found another hotel in the area after all.

Snarky desk clerk. Made up a story about why I could not leave my Harley under the entry awning saying a semi had "come barreling" through this island, landscaped, convention center lot and wiped out a motorcycle the hotel had to pay for. . An Indy car driver could not "barrel through" this maze. She didn't know or care that they sold Coke products, she told me the restaurant was open for dinner from 5pm until 9pm when the property had closed the restaurant because "it wasn't making money", though the website still advertises a full restaurant. The breakfast was waffles and cold cereal. This place is a disgrace to the Best Western brand.

I am not a fan of these older convention style places. But the price was right so I took a chance. As I drove up I started to think I had made a mistake....but it was very nice. I'm not sure I would say 3 star but it was very clean. The staff was friendly. And I would stay again. Mini fridge and microwave. Breakfast was bleak. But ok.

This Best Western is located in a nice, quiet location... easy access from the freeway. The front desk staff member was friendly. The property was clean and room was very comfortable. However, getting to your upstairs room with luggage could be a challenge if you are not capable of doing stairs easily. The parking is not convenient to the entry doors and their are no elevaters. I was in the A buliding.... with steps to the entry doors. There was a good selection of breakfast food with the stay... You could also utilize the restaurant and order from menu. I would stay again, but ask for a first floor room location next time.

Disappointed with check in and assistance in locating our room. The clerk was more interested in getting back to her phone and trying to rush us through the process of checking in. My wife got rude answers to questions she asked. Very disappointed with this. However the rate was good and the room was very nice, just hard to find. Very confusing in navigating the corrodes to our room. Not very friendly user for older people, gets confusing trying to find your way, like a maze.

Great food at the breakfast. Even had it out a little early so we could leave early. Very clean and neat. Would have liked a smoking room which are at other Best Western hotels in the country. Friendly people.

They got a 5 star because they not only were pet friendly but they gave us a lovely room on a courtyard which made it very easy to walk our dogs. And they were reasonably priced! We didn't use any of the facilities but I could see the pool from the courtyard and it looked very nice.

Me and wife stayed there overnight on a trip. Got there late around 9pm staff greeted you as you walked in and made sure you knew directions so you could park closest to room and not walk very far. Had free continental don't know what it consisted of did not eat there. Room was very clean remote for tv was hard to get it to change channels or turn volume up had to point it just right for it to work but nothing major. Soda machines at end of hall was sold out of just about everything but root beer and diet pepsi. Overall great place to stay if needing a good place to stay for the night or longer worth stopping in price was not to bad either.

Sitting back off in a rural area, with some interstate noise when walking outside. Did not hear it from inside the room. This hotel offers a restaurant, bar with slot machines, swimming pool and a beautiful courtyard. Landscaping is well maintained. Beds are comfortable, rooms are clean and comfortable.. The only issue I had, was the fact there is not a washer/dyer for personal use. After staying there a week, working 12 hours a day, I needed to do my laundry on Saturday, my only day off. Unfortunately, I had to drive 4,5 miles to a Laundromat after working all night. It would have been really nice to be able to relax in the comfort of my room, while doing laundry at the hotel.. Other than that, it was a nice stay..

We were tired and hungry and they exceeded our expectations The room was clean and comfortable and the restaurant was deliliousous and filling. The staff was polite and helpful coming in and going out

Our daughter attends Knox College and we stay at this hotel every time we visit. The staff is great and the rooms are clean and well kept. The lounge is very nice and the breakfast is always delicious. The overall grounds are quite accommodating to traveling with family (including pets.)

Solid hotel, depending on the price point. I booked this place because rates were great, and it was a good stay. It really has everything one needs on the road, whether on business or visiting family, etc. I arrived late, so the restaurant and bar was closed. The complimentary breakfast was typical for a mid level hotel. The room was fine. It was a bit of a mish mash, to be honest. Part of the room had been updated recently (new tile entryway, new light fixtures in the bathroom). Other parts were really dated (particularly furniture in the room). Because of this, the room does still feel aged, especially because of the older, dark wood furniture, which really doesn't match. Its a big hotel, so it may be a bit of a hike to your room. But I'd stay here again, especially if its at a lower price point than other hotels in the same class.

Very nice, clean, comfortable rooms along with an awesome pool! The staff was great and Teresa was amazing and welcoming! The bar was a plus so you don't have to leave the hotel for a drink. Quiet mature place to stay. Great for the money!

This a very nice hotel. Quiet, as it is away from traffic. The staff is very professional and takes time to LISTEN to their guests. The room and amenities re very good and the in hotel dining/bar is very welcome when traveling.

Our room was nice and clean, the bed was very comfortable. We stayed in a suite and the room was very big with lots of space. The staff was friendly and helpful. The property felt worn and needs update. We had stayed at this property many years ago when it was a Jumers hotel and it was a top notch place. The bar/restaurant did not have a large menu for drinks or food. We ended up going off the property but would have preferred to stay on site. Overall it worked for the price.

I stayed 1 night in this Best Western and, overall, was somewhat disappointed. I checked in late afternoon and was extremely tired when I arrived. The on-site restaurant was closed because it was New Years Day. I did not feel like getting back in the car and driving to one of the places "just down the road", so I made do with some snacks I had in the car. The room was okay and fairly clean; bed was comfortable. There was a microwave and small refrigerator. However, the hallways were "cold" and drafty. I had breakfast the next morning in the on-site restaurant and was surprised that it was not complimentary like it has been in almost very other hotel/motel I have stayed in recently. The server said the restaurant was not owned by the motel.

The restaurant food was less than desirable, but convenience was what we were after- but would have went to a restaurant somewhere else. Staff was friendly and the place was clean. This location does not have complimentary breakfast. Location was outside of town . We should have done more research on proximity to where we needed to be vs using a hotel that we trusted.

We had good experience here... We were driving from North Carolina to Minnesota, grandma, grandbaby, her mom and friend stopped after horrible long day on road!!! We had moving truck pulling car, first she helped us find place to park truck ( we did not know how to back up so needed to be able to pull in and out) she found us two rooms next to each other and got us all tucked into rooms. Kids went to pool with 6 year old granddaughter... They loved it?? the bar poured a good drink?? and the food wasn't amazing, but good?? there is however no room service... Huge hotel

Just like the the previous review, I'd advise you to not stay at this hotel. Although, I give it that they have the best bartender on hand, she's kind and friendly at wha she does. So, the housekeeping is spectacular. BUT The blonde front desk clerk (didn't get her name) was very judgemental and gave some snobby comments about other people that were staying at the hotel. Isn't it "don't blame others cause they sin differently than you do" pish posh. Stay at the holiday inn, we literally moved cause of thus. Not only, but told her how I felt. The lady didn't even know those people;rude. I'm baffled at this ladys comments.

This motel seem not to care about regular traveling people. The room was dirty with papers on the floor ,ripped furniture covers, lack of towels and no complimentary breakfast . Way to pricey for the average traveler

Generally an as expected chain motel, but this one was way overpriced merely because the dates of my stay coincided with my college homecoming. I felt the room was worth about half of what I was charged.

Wonderful hotel for the cost!! Clean room, great lounge, friendly staff. The breakfast is superb with healthy and non-healthy (smile) to choose from. As a female business traveler, I feel safe at this hotel.

Stayed here to visit my daughter at Knox College. The location is very close to the college. Basic hotel, nothing fancy but did the job. Friendly staff. Beds and pillows were cozy. The room had a nice flat screen hotel and we had a nice sliding glass door out to a patio and courtyard.

It took two hours to check in and only one of three front clerks could help us. Not a lot of concern for our wait in the lobby while rooms were being released from cleaning. Staff didn't seem to care. Room was clean enough however showing its age. Emailed ahead to advise of our needs but no difference

Not a good review here.. Place was very dark and damp. My son said the carpets was wet. I never took my shoes off.. Not a clean place and smelled terrible. Late at night and had no choice but stay here...

I loved every bit of my stay. Friendly, staff, very helpful, clean room. Great wifi, loved the privacy from the main hotel area. Clean, pleasant lobby. I ordered a pizza Comfortable bed Would stay again!

This Hotel lists itself as "Motorcycle" Friendly in the Harley HOG Travel Service. As a HOG member we are Best Western Platinum Members as well. Most Motorcycle Friendly Hotels offer such things as Discounts, as well as Free Room Upgrades, Preferred Motorcycle Parking, and even Rags or a washing station to clean your bike. This hotel offered us a bottle of water, and claimed to have given me a room upgrade, but the room was the same room that I had booked... and They offered nothing more. It paled in comparison to other Best Western's who claim to be Motorcycle Friendly. What really made me angry was they listed breakfast (I assumed it was comp like most other BWs) - and once we were there - they did not offer a FREE continental breakfast at all. Which Drastically cuts the value of the Cost of our Stay. I wouldn't stay there again - there is a much nicer one just south of Bowling Green at Fostoria!