Best Western Hotel Eastland, Eastland

Don't let the modem look fool you. They've updated a few things but not much. My first key was to an occupied room. When I got to me real room, my front door didn't latch properly because someone had tried to kick it in (cops?) and broke the door around the knob as well as broke the jam loose from the wall. I went in anyway. The room looked ok but the sheets might as well have been made out of burlap. I found hair in the shower and the bathroom door was delaminating on the back door to extensive water damage. Had to cut my two day stay short due to an emergency and called to check out at 1215. They charged me for 2 days anyway. After trying to get the manager to call me back for 6 days I finally reached them and was told "Check out was at 12, sorry." After being a Best Western Elite Rewards member for a decade I've never been so disappointed in a location and the lack of customer service put me over the top.

Absolutely loved this stay. The hotel is so clean and the staff is amazing. Super nice and helpful. I would definitely recommend this hotel if you are in the area for business or travel. You will not be disappointed.

We have stayed here several nights over the past few months. The rooms definitely need updating (furniture, carpeting). The staff is the most unfriendly of any hotel I've ever stayed. The only person to have acknowledged me with a smile and a hello has been one of the ladies cleaning the rooms. The last time we arrived—we had to wait 10 minutes for anyone to come to desk and that was the person coming in for a shift change. If I didn't have family there, I would drive the extra 39 minutes to a town with nicer/friendlier accommodations.

The Best Western in Eastland, TX is so awesome!!!! The place was so clean and fresh and the staff was wonderful and extended me superior customer service!!! If you are looking for a great place with a professional and friendly staff please consider Best Western in Eastland, TX.....awesome place to stay!!!!!!!

Christi Hooper, Owner at Best Western Eastland, responded to this review
We appreciate you and your business. We are so happy to hear that you had a great stay with us. We look forward to seeing you again. Thank you very much.

This old hotel is currently in under construction. The parking is completely occupied by construction vehicles, and we were disappointed. You even have to ask for coffee in the morning during the breakfast period, as they are using the COVID excuse. There was mildew in the shower as well: Really IHG? I'm writing this review from another HIX in Sweetwater, TX and it is WORSE than Eastland, if you'd believe it! As a former IHG top tier loyalty member, I will choose another chain for my next stay. HIX is no longer worth the premium price tag. My recent stay at Hampton Inn was far more acceptable. I'll use them next time.

My husband and I booked 2 nights at this hotel in December. When we arrived then and only then did we find the entire hotel inside and outside was being renovated. When we were trying to check in you could not even here the lady that was trying to do it and she could not hear us for all the hammering, sawing, drills and loud screaming talking from the workers not 5' from the desk. The entire hotel was a mess. Everything was nasty. They did have some paper sacks out for breakfast that consists of cereal, overripe banana and a squashed muffin. Even early the next morning we were ask by one of the workers if he could come in and put up a new curtain. The hall carpet was so nasty it was difficult just walking down it. The elevator was so nasty from the workers we did not even want to use it and we are unable to take the stairs. We ask the maid for clean towels the next morning, so she would not have to come in make the beds and she did not even have any. She said they were still in the washer. Good Grief! We were not told when we booked this room for two nights that the hotel was being renovated and everything would be of an inconvenience. If we had we would not have stayed here. We felt sorry for the ladies at the front desk who were trying to check people in and talk on the phone. We Should Have been told about this when we booked. For these reasons we would definitely not recommend staying here and we will definitely not be back!

No water for over 3 hours although was told just a few minutes when checking in. No coffee available other than the one cup in the room." Breakfast would have been much better to have told people checking in that there would be no breakfast rather than offer the awful replacement for such.

We stayed one night. Convenient to Wal Mart and Taco Bell, also other restaurants. Negatives were: extremely slow internet, if you can connect at all; deadbolt wouldn't close all the way, and breakfast is now individually wrapped muffins, fruit, or cold items. Very disappointing no coffee available. Keurig coffee in room, but not like hot out of an urn. Chair in room was repaired with tape. Staff was nice, accommodated our request for room close to exit. We were pulling a 5th wheel RV and were able to park at Taco Bell as parking lot is very small. Love HIE, but would not recommend this one.

I would pass on this one. The Hotel is in need of a major overhaul. Things we found wrong that are just really unacceptable in todays selections of Hotels. 1- Toilet seat is Elvis style. You don't know if your going to end up on the floor or what. 2- Missing hair dryer. Bracket is there, but no hair dryer. 3- Bathtub area has bkack mold. 4- Coffee maker was dirty inside and out. Aged equipment isn't trusted as safe. I usually just go down and get the complimentary coffee, but this owner decided to save money.... No coffee. 5- Complimentary breakfast did not exist. Thankfully there us a McDonalds a block away. 6- Tile in bathroom cracked. Carpet is old and smelly. Pluses! TV stations excellent, Air Conditioner excellent. Bed was good, pillows were fair and worn out. Towels were showing threads. I would just avoid this place till they remodel it.