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Best Western Hotel Danville Inn, Danville

3.5/5  - basé sur 349 notations.
79 Old Valley School Road, 17821-9510, Danville, United States - Voir l'itinéraire

Situé juste à la sortie 224 de l'Interstate 80, le Best Western Danville Inn est une halte parfaite, à proximité de nombreuses attractions locales, dont le centre médical Geisinger. Notre établissement offre une atmosphère conviviale et a été spécialement conçu pour offrir tous les équipements dont vous avez besoin, dans un décor attrayant. Votre chambre dispose d'un accès Wi-Fi haut débit gratuit et d'une télévision câblée avec HBO et de nombreuses autres chaînes populaires. Nous proposons également des chambres avec bain bouillonnant. Veuillez vous renseigner auprès de l’hôtel à ce sujet. Vous pourrez également profiter de notre piscine intérieure chauffée. Nous vous invitons à déguster notre petit déjeuner continental de luxe gratuit, servi tous les matins et composé d'un choix variable de plats chauds à base de saucisse et d’œufs, ainsi que de pâtisseries fraîches, céréales, café, fruits et bien plus encore. Pour le déjeuner et le dîner, vous trouverez à proximité de l'hôtel de nombreux restaurants incluant aussi bien des chaînes de restauration nationales bien connues que des établissements locaux. Notre personnel amical se fera un plaisir de vous aider à trouver tout ce dont vous avez besoin à proximité de notre hôtel du centre de la Pennsylvanie. Il y a beaucoup à voir et à faire dans la région. Le parc d'attractions de Knoebels figure parmi les activités les plus populaires. Ce grand parc d'attractions gratuit propose plus de 50 manèges, et notamment deux montagnes russes de renommée internationale, dont l'une a été élue deuxième meilleure montagne russe en bois au monde. Il accueille également le festival Covered Bridge and Arts qui a lieu chaque année au mois d'octobre. Nous sommes également proches du musée Little League World Series, où vous pourrez découvrir toute l'histoire de la Little League Baseball. En outre, notre hôtel de Danville offre une situation idéale aux personnes souhaitant se rendre dans la réserve de Montour et près du lac Chillisquaque, aux laboratoires pharmaceutiques Merck, au centre médical Geisinger, à l'université de Bloomsburg et à l'université Bucknell. Réservez votre séjour au Best Western Danville Inn, un hôtel chaleureux et attrayant, idéal pour passer un séjour agréable au cœur de la Pennsylvanie.

Best Western

Hotel Danville Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 350 voyageurs
Note attribuée
Excellent
114
Très bon
102
Moyen
63
Médiocre
48
Horrible
23
CONSULTEZ LES AVIS POUR
En couple En couple
62
En famille En famille
199
Escapade entre amis Escapade entre amis
12
Professionnel Professionnel
51
Voyage solo Voyage solo
15
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Easy access to interstate 80"

2
16/07/2018

This hotel has easy on and off access to Interstate 80 - that's why we stopped there. The rooms are clean, and larger than usual for a limited service hotel. The free breakfast is just marginally ok, nothing is fresh. No one was at the front desk when we checked in about 6pm, just a bell on the counter. We rang the bell and, after a few minutes, an unfriendly, unkempt clerk appeared to check us in with no eye contact and no smile.

"great place to stay"

5
03/07/2018

We have been to Danville many times as it is close to our favorite amusement park, Knoebels. We hadn't stayed at the Best Western so we took a chance and we're so glad we did. We had an adjoining room with our little grandson and his parents which made things even more fun. The large indoor pool is a plus and is well kept. The room was large and clean. My only complaint was that it could have easily fit 2 queen beds rather than the 2 doubles. Also, a small refrigerator would have been nice but the friendly staff took care of keeping our perishables. Breakfast was good and was replenished often. All in all, this is a great place for a nice and relaxing time.

"Clean, quiet and pet friendly"

4
26/06/2018

We arrived at 2:30 AM exhausted and without a reservation, but the desk clerk was kind, friendly and helpful. Our room was clean, quiet, spacious and their pet rules were very reasonable. On our journey, we discovered some pet friendly hotels had dirty rugs and smells, but this one was nice and clean. Breakfast was good and plentiful.

"Nice hotel!"

5
24/06/2018

I stayed at this hotel earlier this month & had a good stay! There was a slight problem upon my arrival but it was not the hotel's fault, it was Hotwire's, which I used to book this reservation. The hotel was sold out and there were no more rooms available, and Hotwire was supposed to contact me to inform me of this, but they never did. Thankfully, the super helpful man at the front desk was able to accommodate my reservation by fixing up a room that was not in service. The room was clean, which was all that mattered to me! I got a good night of sleep & enjoyed the free breakfast the next morning. Thanks for a nice stay!

"Basic and gets the job done"

3
30/04/2018

Pros: Close to highway, close to Danville, reasonable prices, clean guest rooms Cons: Non-smoking rooms smelled of smoke, thin walls and floors This is a basic hotel, providing a clean, safe place to spend the night and little else. This wouldn't be a problem except the rooms in the non-smoking facility smelled like smoke, and the front desk staff was more or less indifferent to the complaint. The walls and floors are also thin, so kids jumping around in other parts of the hotel can easily be heard (the entire bed shook whenever someone in a nearby room closed their door). A good night's sleep was had, but things didn't calm down until around 11:00, which is far too late if you're the kind that turns in early). The bed was very comfortable and aside from the odor in the room, everything was clean (the bathroom was among the cleanest I'd ever experienced). The town of Danville isn't far away, so grocery stores, gas stations, and restaurants are within a five minute drive. Knoebels, which is the reason I'd imagine most people end up in Danville, is about a 25-minute drive on some beautiful, scenic roads. A decent place, if you keep your expectations in check.

sunnypatel125, Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"above expectation"

5
05/04/2018

The Staff were very polite. The rooms were extremely clean, great water pressure, and the breakfast was awsome. There is a McDonald's and gas station right next to the hotel making it a convenient lay over spot for long trips. If you drive 5 minutes down the road you will hit some other food stops in town if you don't want fast food.

"Bugs in the bed"

1
07/02/2018

After spending the night, I found a live "stink bug" in my pillow case. The front desk replied that they are having problems with them and there isn't anything they can do about it. They made no adjustment or compensation.

sunnypatel125, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our team, I would like to apologize for not exceeding your expectations. Your satification is very important to us and I am very sorry about the problem that occurred when you were here. I would like to offer you a 10% discount the next time you come and visit with us. If I can be of any assistance, please don't hesistate to contact me directly at 570-275-5750. Sincerely Karen Front Desk Manager

"Surprising gem"

5
31/01/2018

Needing a handicap room with two beds, this was the only local hotel that offered thiss combination. The quality and atmosphere were equal to the next door neighbor hotel. The breakfast was same in items. The room was clean, spacious, looked as if brand new. The receptionist was warm and welcoming. Will always call here first when need accommodations in Danville. The only subtle negative were the entrance doors did not open automatically.

sunnypatel125, Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Comfortable stay friendly service"

5
13/01/2018

We stayed at the Danville Best Western, From Sunday thru Thursday for a Funeral and had an an additional 2 rooms for other family members from out of town, the last checking out Friday..The front desk staff were friendly and most of them knowledgeable.. Dakota was a sweetie and the manager was really nice... there is 1 woman who needs more training but even she was nice..The Head Housekeeper is a do it all woman.. and very nice...We saw her all over doing a little of everything :D and she knew what she was doing... The rooms we stayed in looked like they had been redone they were overall clean and well appointed...The breakfast is the standard Hotel offered fair... the coffee was really good :D If we ever pass through we would stay again... I will add one little detail.. As most people from the South to the North know.. Stink Bugs are a thing...these are not roaches.. the hotel had a few...just something to note so people do not freak out if they see one...

"Convenient"

3
03/01/2018

Hotel check in was quick and they offered free coupons to McDonalds because they were renovating the front lobby where breakfast was usually served.(McDonalds was right across the road) The room itself was very spacious and clean, we had a wheel chair accessible room. Hotel is located right off the Interstate which was what we need. There was many options for dining within 5 to 10 minutes from hotel

"Nice and clean!"

5
29/12/2017

Great place for the price. We stayed here because it's dog friendly and the heated indoor pool. The included breakfast was an added bonus. The room was clean and seemed newly remodeled. We would definitely stay here again.

"Pretty good place to stay"

4
14/12/2017

My only issue with staying at hotels is that they use the cheapest tissues and they don't use fabric softener on the towels. Other than that, it's a pretty good place to stay when in the area. Near the highway and only a few miles from Bloomsburg.

"GREAT PLACE TO STAY"

5
13/12/2017

It was very good experience. It is nice and cute Hotel what ever you need it is right there. If I returned area I'll definitely stay back in the same hotel. Location is also perfect is right off on the 80.

"Best place to stay for your money."

5
11/12/2017

The rate was veryreasonable. The room was much larger and cleaner than some places that we've stayed before. The breakfast had a large variety to choose from. The staff was funny. We travel a lot & I'd have to say we were quite impressed with the overall value compared to what you get. (Normally we end up going somewhere else for breakfast but we didn't need to)??

sunny p, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us again. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely

"Yeah, they are dog friendly"

3
25/11/2017

The fact they are dog friendly is what made my decision to stay here. Overall it was adequate for what we needed, but it was frustrating to have motion sensors in the bathroom. Great, so in the middle of the night and you're trying to not wake anyone else up (or really wake yourself up) the light and fan come on by themselves. Not good! You can turn them off but the damage is already done. Also they know which rooms have dogs so don't slide the bill under the door in the middle of the night, and expect a good dog to sleep thru it.

sunny p, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and I am glad we could accomodate you with your pet. I would also like to apologize on behalf of our entire team for not exceeding your expectations. Your business is very important to us, and your feedback will be used to help implement improvements to ensure we offer a better experience for all guest in the future. Sincerely

"Great place to stay!"

5
20/11/2017

It was so easy to get to from after leaving Route 80. There was plenty of parking and the staff was so friendly and professional. The room was very clean and the bed was comfortable. We definitely will stay here when in the area again.

sunny p, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your stay at our property. Your business is very important to us and we value your feedback.By telling us what you like about your stay you are helping us deliver a superior experience for you and guests in the near future. If I can be of any assistance in the future, please don't hesitate to contact me at 570-275-5750. Thank you again, we appreciate your loyalty to our brand. Sincerely

"Nice place, great value!"

5
19/11/2017

We were in the area for medical purposes at Geisinger. We rented two adjoining double rooms and received the hospital rate. Rooms were very clean and comfortable. Staff was friendly and attentive. The kids in our group enjoyed the pool. Vending machines were plentiful and conveniently located. The 24 hour coffee machine in the breakfast area was a nice perk. Will definitely keep this on my "return stay" list. I was almost put off by some of the negative reviews. I'm sure glad I decided to check it out myself!

"Non-Smoking Room - SMELLED OF CIGARETTES"

3
13/11/2017

Although they advertise non-smoking rooms our room had a strong cigarette odor. I called the front desk and they could not change our room without calling the off-duty manager and asking for their permission (not sure why this is my problem - your rooms are advertised as non-smoking and that is not what we found upon check-in??). Front desk also offered to come up & spray Fabreeze - for someone with bad allergies that would make matters worse. So we dealt with it and I and the kids all were stuffed up the next day. Housekeeping should have caught the strong odor and used an ionic air cleaner to rid the room of the terrible cigarette smell upon cleaning the room. Although on a positive note the beds were firm and very comfortable.

sunny p, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the near future. If I can be of any assistance, please don't hesitate to contact me. Sincerely

"Average"

3
08/11/2017

This is your average hotel in a small town. Nice breakfast selection. There is a pool and a lot of vending machines. There were vending machines on each floor. The staff were very friendly. I would stay here again.

sunny p, General Manager at Best Western Danville Inn, responded to this review
That you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750. Thank you again. Sincerely Best Western Danville Inn

"A Pet Friendly Weekend Was Need"

2
06/11/2017

After waiting for the lone front desk person answer several calls and argue with Expedia over a room charge, we were assigned a room which worked well for we were traveling with pets. The room was near end of the hallway and a side door with a key card reader - but it was broken. So we conveniently used a prop so we did not have to hoof all around the building. We asked for a non-smoking room and this one was definitely not one. When we brought it to the attention of the front desk they gave an air spray, but promptly knocked on the door to ask for it back. Two different people slept in the room each night of the two night stay and woke up with sore throats feeling they smoked a couple packs.

sunny p, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please call 570-275-5750

"Save your money"

2
30/10/2017

The staff were amazing, especially night time clerks! The room was horrible. We had a suite, but what it essentially was a large room with a sofa. NO refrigerator, no microwave, The bed had a small sheet and a little cover for blankets. the bathtub faucet wouldn't turn to shower all the way and the tub kept getting clogged, it spit out some particles that I don't even want to know what they were.

sunnypatel125, Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 570-275-5750 .

"An Excellent Value!"

5
30/10/2017

This was a great place to stay on our way to visit our son in Connecticut. The breakfast is fabulous-much more than a continental breakfast. With the breakfast included, this is a fabulous value. This is our new favorite place to stay!

sunnypatel125, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back soon. If I can be of assistance in the future, please don't hesitate to contact me 570-275-5750. Thank you again

"Hotel is average but undergoing renovations"

3
28/10/2017

Our room was clean and the front desk employee was helpful with restaurant suggestions. The hotel is undergoing some renovations so the workout room was closed and what looked like a conference room off the lobby was closed. The lobby and breakfast area are very small. There were sports teams there during our stay and we had to take our food to our room since there are only about 6 small tables to sit at. The breakfast attendant did a good job keeping the food refilled. The area is just too small for the number of rooms this hotel has. The pool was small and the pool area looked well used and tired.

sunnypatel125, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your stay . On behalf of our team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback to improve a better experience for guest. I hope you will consider staying with us again so that we can have another chance to provide you with superior care.

"Terrible parking situation "

1
21/10/2017

Our trip to Knoebels was marred by a stay at your hotel. We checked in & went to the park & upon arriving back to hotel, there were no available parking spots. I went into the front desk & they acted surprised & then told me there were not enough spaces for each room. That statement made no sense at all. They told me to park on the grass but I was uncomfortable doing that as it is a downward slope. I parked along the grass on the parking lot instead. Upon checking out, I was not asked how my stay was which is unusual. Didn't matter because I told them. The woman was clueless as to the parking lot situation. I cannot believe that no one in that hotel saw the RV & boat taking up 10+ parking spaces. It would have made more sense to have them park elsewhere. I was assured the manager would email me but after a week I guess there will be no email. Also would be nice if toilet tissue was close enough to the toilet to reach. I'm not a very short woman but 5'10" & if I can't reach it I'm sure many others can't. I also mentioned my room must have had a dig in it & not properly cleaned because I was very itchy & sneezing while in the room.

sunnypatel125, Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 570-275-5750 . Sincerely, Sunny Patel General Manager Best Western Danville Inn

"Drive about"

5
21/10/2017

Was out for an extended weekend. Just driving around seeing the different local attractions and historical sites. Started looking for a place to stay for the night and came across this hotel. The price was right and also the amenities were what we were looking for.

sunnypatel125, General Manager at Best Western Danville Inn, responded to this review
Thank you for taking the time to review our property. It's heartwarming to hear we were able to exceed with all your needs.

"Not the "best" Best Western"

2
18/10/2017

The room was clean and the staff was nice. In our room, the beds were uncomfortable and noisy. Every time you moved in the bed or rolled over they squeaked. I am a light sleeper and every time my husband or I moved or rolled over, I was awakened by the squeaky bed. Since we only stayed one night, we didn't bother to pack up and move to another room. Maybe before settling into the room, you could check out the beds. Then you could ask for another room, if you got squeaky, uncomfortable beds. Hopefully, it was only our room. Typically we have been very happy with Best Western hotels.

"Clean and Comfortable"

4
17/10/2017

Close to Knoebels which is what we wanted. The staff was friendly. Nice rooms with super clean bathrooms; family raved about the showerheads! Strange thing, mini fridge not standard in room. If you ask for one they will bring it up at no charge though.

"never stay anywhere else"

5
13/10/2017

I come up to Knoebels amusement resort a few times a year and this is always my go to hotel. Located 20 minutes or so from Knoebels in Danville , it's an easy jump to the park. Continental breakfast, great staff and nice, comfy rooms. Never had a bad experience here.

"Annual Knoebels trip"

3
11/10/2017

We like this hotel because it is close to Knobels. The hotel is suitable for our needs. It comes with a nice hot breakfast, which is a great start to our day. Over all, this hotel is a good place to stay when you're in the area.

"Poor to bad"

1
10/10/2017

As hotels with the best western logo go this is the worst I've ever ben in owners kids running up and down the halls remodeled room wit unfinished carpet badly pached wall board no refrigerator or microwave breakfast empty of eggs and meat 25 min whaite to get both restocked no breakfast 2nd or 3rd day McDonald's coupon instead this owner is at the bottom of my recommendations list i will never go back

"Great place to stay in Danville."

5
09/10/2017

Great choice if you are staying in Danville. We stayed here for it's close proximity to Knoebels. Room was very clean, nice bathroom with good pressure, nice TV with lots of choices, and a HVAC that kept the room nice and cool. Bed could have been a little softer, but otherwise a great stay. Breakfast was more than a typical continental breakfast and included scrambled eggs, sausage links, and make your own waffles and pancakes. If you have any kids, they have a small indoor pool that my daughter loved.

"Very clean hotel, friendly staff, great location."

5
09/10/2017

I stayed for one night. Check in was super easy and accommodating. Front desk and cleaning staff very friendly and my room was clean, the AC worked well, which is important to me. Location is easy on and off highway and close enough to Knoebels!

"Great Hotel"

5
09/10/2017

My family and I stayed there because of a wedding near by over the weekend. Everyone in the hotel was great. The hotel was clean and very neat. Would recommend this hotel for anyone staying in the area!

"Best Western, Danville, PA"

4
03/10/2017

Comfortable, quiet, clean, and affordable. Close to the highway, yet without the highway noise. Breakfast was typical hotel fare. The hostess was very efficient and accommodating. Always impressed when bill comes in at or around $100.

"Family trip"

5
25/09/2017

This was a spur of the moment trip and the service given was wonderful! Could not have asked for more friendly service. And a nice warm pool to relax after a busy day! The rooms were really clean and well cared for.

"Good Experience"

5
09/09/2017

Every time we have stayed at this facility, we have been treated well, have been pleased with the amenities and the staff, the quality of our visit was enhanced by the reasonable rates. The reason for our stay was physician appointment at nearby Geisinger Hospital.

"Bed linens was not changed from previous guest!!!"

2
07/09/2017

I usually check the beds when I check into a hotel ...usually looking for bed bugs- I was horrified to check the beds in this hotel and find that the linens were not changed on one of the beds - there was fresh hairs all over the bed and a big semen splotch in the middle of the bed. Took a picture and went to front desk - didn't want to make a scene, but front desk staff did not seem as horrified as I was. Calmly, she just said, I will only charge you $50- for the room. Nauseous at the thought. Otherwise hotel was adequate.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Dear Nancy Metzger, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sorry for any inconvenience during renovation, If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bob Skamla General Manager Best Western Danville Inn

"Very comfortable and affordable!"

5
04/09/2017

During our visit to the Little League World Series we stayed 2 nights at this Best Western. The staff was super friendly, the room was comfortable and large and the best part was that it was close enough and affordable! Would stay here again for sure!

"Did not honor reservation"

1
30/08/2017

I made a reservation several weeks in advance, had a reservation number from Best Western in hand but the Reception Clerk didn't show it on his computer and had no room for us. We had to stay at another hotel.

"Great Service"

5
28/08/2017

Good value for LLWS time frame. Rooms are clean and maid service is outstanding..Limited dining options in area-but breakfast is provided by Best Western and there is a McDonalds across the road! Perkins is only restaurant close by.

"Nice Hotel"

5
25/08/2017

Stayed here to visit Knobels and enjoyed it. Spacious and clean room at a great price. People are friendly. Breakfast is good too. Cons? Pool is small and no workout room. Other than that, no complaints! We will definitely book here again when we visit Knobels and recommend to our friends!

"Pleasent Stay!"

4
21/08/2017

Best Western Danville, Pa was a very nice hotel. Our kids and grandkids were camping near there so we booked this hotel so we could visit them at campground and do activities with them. Fun family attractions near by.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your response and rating. As you may have seen we are in the middle of a renovation to improve our hotel product for the future. Please come back again when in the Danville area. Have a great summer! Robert Skamla General Manager

"Family Fun Trip"

4
20/08/2017

Convenient for where we visiting. The room smelled musty upon entering and the bottom of the shower curtain was moldy and needed to be changed/cleaned. The staff was very nice. Breakfast was fine for what it was.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your response and rating. I will address the shower curtain issue with my head housekeeper. Please accept my apology for the musty odor when entering the room. This was not the guest satisfaction that we were looking to achieve, here at the Best Western Danville. Robert Skamla General Manager

"Horrible "

2
19/08/2017

The staff was extremely friendly. The room were very horrible. Beds were broke down in middle looked like a big u horrible mattresses. The tub took a very long time to drain and has a smell I can't describe. Was on trip with a bus and had to option to change motels or I would have.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for the response and the rating. As you may have seen the hotel is in the middle of a complete renovation this summer. As the renovation continues the bedding issue will be resolved. I apologize that we were not able to get these items done before your recent visit to Danville. I hope you enjoyed your visit to the Little League World Series going on while you stayed with us. Have a great summer. Robert Skamla General Manager

"Best to avoid this place for a while..."

2
18/08/2017

This hotel is undergoing renovations right now and it's in a bit of disarray. Our room's bathroom is updated but the rest of the room isn't. Worn out carpeting, old bed, even a table with a bent leg. The hallway carpet is also worn. I'm sure it will be a decent place to go to once the upgrades are all done. By the way, if you use wifi, try to avoid rooms at the very end of the hallways. The signal is nonexistent once you're inside the room. Breakfast was decent but the sitting area is quite limited.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your response and feedback. Yes the hotel is under renovation this summer, and all your concerns will be resolved as we finish the project. Wall vinyl / carpet / bedding etc. will be replaced and updated in the near future as we finalize the renovation. I apologize we were not able to have it finished before your stay here in Danville. Robert Skamla General Manager

"average"

3
13/08/2017

Nice hotel, but it going through a remodel, so hopefully in a few weeks/months it will be complete. We had a room with a very old worn out bed, so not comfortable. The breakfast was decent and served its purpose

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your recent response and score. Yes we are under a current renovation., after which the product will be completely remodeled. We strive to keep the hotel up to the standards our guests expect and this renovation will complete our upgrade. Please when traveling back in the Danville area stop and stay with us. Have a great summer of 2017. Bob Skamla General Manager

"Great"

5
12/08/2017

Exc. Room. Esp. If you get the jacuzzi room.. Very romantic.. A little pricey for just 1 night..the staff was very nice. Exc breakfast. The only problem i had was that housekeeping was banging on the door at 9am.

"Very Good place to stay for the area"

4
10/08/2017

The quality and comfort of the room, amenities- breakfast and pool and great and reasonably priced for the area. The hotel is presently undergoing some renovation and updates, but it does not interfere with or impact your stay there

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your response. Yes we are going thru a renovation and plan on being done in September. Please come back again. Have a great summer! Bob Skamla General Manager

"not worth the price paid."

3
25/07/2017

the beds were the most uncomfortable beds weve ever slept in. and we got camping a lot in some weird places. over all not a bad hotel, breakfast was to be expected. felt price should have been lower, if their not gonna update the hotel.. its a bit outdated.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your comment. I apologize for the bedding. I do not know if you noticed but we are renovating the hotel at this time updating many of the features and all your concerns will be addressed as the work is finished this fall. Have a great summer Bob Skamla General Manager

"A bit disappointed this time"

4
23/07/2017

We have been going to Knoebels Grove amusement park for several years and always stay at this Best Western due to it's proximity to the park, friendliness of the staff, free breakfast, and cleanliness. There were some changes since last year. The breakfast used to be from 6-10 and is now 6-9. Also, you can no longer fill up your cooler at the ice machine. We take a hand held cooler with us to the pool at Knoebels. But overall it's a nice place to stay and we will be there next year.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your comments. The ice machines cannot keep up with guests filling large ice chests / your smaller cooler would have been fine. Over time we noticed that the breakfast demand was not there after 9am / and cooked eggs and sausage etc. were going to waste. The breakfast is not cut off exactly at 9am but still left out after 9 am as the crowd departs. Have a great summer! Bob Skamla General Manager

"Great Stay"

5
22/07/2017

Really had fun at the BW Hotel. Staff was great and very helpful. Will be staying again soon. . I have stayed at several BW Hotels this year and all of them have been great. Everyone of the hotels had great staff and great rooms. TV and internet were great. The breakfast was enjoyable too and the coffee hot the spot.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank yo for your feedback, it is important for us to know how the guest feels during their stay with us in Danville. As you may have seen we are in the middle of a renovation, and the work will be done soon. Have a great summer! Bob Skamla General Manager

"Over charged!"

1
19/07/2017

We went as a big group and some paid the right amount some got their room for free and some paid double. Notified the hotel of the mistake and wasn't corrected. Pretty sad a hotel of this caliber can't even get their billing issues strait and own up to their mistakes. Way too many headaches when there was no need to be

Robert S, General Manager at Best Western Danville Inn, responded to this review
I apologize for the mistakes on the billing with the big group at check in. Having a few new people on at the front desk resulted in a mistake being made with similar family group names on reservations and some having split billing. The front office manager has been correcting the issues with those effected. Thank you for your comment. Bob Skamla General Manager

"Lack of quality of beds"

2
16/07/2017

The biggest issue was the quality of the beds. My family was not able to sleep during our stay because of the lack of the support that the beds provided. I would not recommend this location for any one planning a long trip on the road.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for staying at the Best Western Danville. AS you may have seen we are in the process of renovating the hotel, and many of your issues will be resolved. Thank you for your input.

"Meh"

3
11/07/2017

We have only been here a coupe of hours but here is my initial review: Front desk customer service is amazing! Our room is clean even though I despise carpeted rooms. There is no fridge or microwave in our room. There is no way to close privacy curtains. The tv channel guide is totally inaccurate . The provided telephone doesn't work. I will update my review as we are here for a couple of days.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your comment. The drapes are in a fixed position / the sheers slide with wands and the black out drapes slide as well with wands they are the closest to the window / there are 3 layers to the window treatment. The front colored drapes do not move. Please ask a housekeepers for assistance. The TV guides are all the same and accurate please note fridges and microwaves are not in our rooms. All hotel rooms are carpeted. The phone maybe unplugged. Please stop at the front desk for assistance, and identify yourself so we can make your stay an enjoyable visit to Danville PA. We do have a few fridges / if one is available I will get it to you.

"BW"

2
10/07/2017

More like a Best Western minus instead of plus. Stained and torn carpets, wallpaper coming off the walls, no microwave, no refrigerator and uncomfortable bed. I travel and stay in hotels seven days a week and this one is not up to the standards of a Best Western Plus.

Robert S, General Manager at Best Western Danville Inn, responded to this review
I apologize for the condition of some of the hotel items. We are in the middle of renovating the hotel property. I do not know if you saw the renovation storage trailers in the parking lot, which contain all new carpeting and wallpaper for the property. In a few months the property will have received a new facelift. Again thank you for your observations. We are striving to improve and better serve our customers.

"Never stay anywhere else"

5
10/07/2017

We come up every year to go to Knoebels and always stay here. Never had a problem. Comfy bed and not too far from Amusement Park. Decent selection of breakfast items and near several restaurants for dinner. ( We ALWAYS end up at Friendlys. )

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your most recent comment. As you may have seen on your last stay we are renovating the property right now to improve the quality of the Best Western product. Please continue to visit us on your next trip to the Danville area. HAVE A GREAT SUMMER !

"Best western"

2
08/07/2017

When we walked into the room it immediately smelt like cigarette smoke. We told the front desk and he told us that he could give us a little spray bottle to fix the issue. It didn't do anything. It is a very out dated place.

Joseph D S, General Manager at Best Western Danville Inn, responded to this review
I apologize for your recent stay. We pride ourselves in our no smoking policy. However on rare occasions guests break the rules and that is why we have a $250 no smoking fine in place. The housekeeping staff works very hard to remove any smoke odors when this happens. As a non smoker myself I realize how sensitive smoke odor is to our guests. Please feel free to contact me at the hotel to discuss a solution to this recent stay. We would love to have you back for a visit once again.

"nice place to stay, food was ok"

4
04/07/2017

Greeted by nice and friendly staff. Very nice to talked to. Gave us a discounted price we saw online. Room was nice and clean. Close to gas stations, highway and a 5 minute drive from Danville. Bed was very comfy. Breakfast was not something to die for. Eggs were edible. Sausage was not the best. Waffles were good. Pool looked clean.

Joseph D S, Manager at Best Western Danville Inn, responded to this review
Thank you for your feedback on you latest stay at our Best Western Danville. I will look into the egg selection you had, we rotate daily 3 different varieties of egg product ( scrambled / cheese omelets and egg patty ) . Hope you had great fourth of July weekend. Robert Skamla Manager

"Good job"

4
18/06/2017

In spite of reservation problems we were upgraded and the stay was quiet and without any complications. The staff is pleasant and approachable and we would recommend staying here, especially if one has a dog.

Joseph D S, General Manager at Best Western Danville Inn, responded to this review
Thank you so much for taking the time the write a review about your recent stay with us. I will be sure to pass along your appreciation of our team. We hope you'll stay with us again the next time you're in the area.

"So so"

3
14/06/2017

It's a passable hotel. We have stayed here many times. The only reason my family stays here is because they allow pets. The hotel is barely 4 years old. Although it is clean, the rooms look rather worn.

Joseph D S, General Manager at Best Western Danville Inn, responded to this review
We thank you for taking the time to leave us a review for your recent stay with us. Our property is well over 4 years old and we are currently starting our remodel at this time. We welcome your return to see our improvements in the very near future. Good things to come!

"Wonderful place to stay "

5
13/06/2017

We arrived later last night than I would have preferred. There was only one room left and it was a suite. Although the room was above our budget, the front desk clerk worked with me to arrange a payment that fit into our budget. She was a true savior! The room was immaculate! The bed was firm and extremely comfortable. The hotel was quiet, breakfast was really, really good. Oh and don't get me started on the shower! I didn't want to come out! Although I do not usually stay at a Best Western, I will definitely stay again!

Joseph D S, General Manager at Best Western Danville Inn, responded to this review
We are so happy to hear how our staff accommodated your needs during your recent stay; they are super stars for sure! We appreciate your glowing comments about our property! We are about to undergo our remodel and we expect great things to enhance your future visits with us! We look forward to serving you again the next time you are in the area.

"Nice, clean, and friendly"

4
05/06/2017

This place was just fine. No complaints. Staff? extra friendly. The only flaw was that the toilet ran on an don every time. I had to take the lid off to fix it. I am sure they would have come and fixed it, but, I didn't tell them until I was leaving. Not a big deal at ALL. Otherwise? a very good value.

Joseph S, Manager at Best Western Danville Inn, responded to this review
Thank you for taking the time to submit a review.

"First BW I ever experienced that does not care about cleanliness of your room"

2
02/06/2017

This hotel used to be run well. I have stayed there on MANY occasions. I was very disappointed this time. housekeeping does NOTHING. beds were left disheveled. room left un-vacuumed and dirty. grease left on tub from last guest. In talking to people at this hotel I find out that the cause is NOT the housekeeping staff, but management policy. I have photos of all this and they speak a thousand words. They scream, nobody cares about your room once you pay. management is trying to make money employing substandard practices. avoid this hotel until the management changes. I am a Diamond Best Western member and this is NOT the quality I have come to expect from Best Western.

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Hi, Thank you for taking the time to submit a survey! We do apologize for not meeting your expectation, If you could contact us directly we would be happy to review our policies.

"Good housekeeping at least in our room"

4
28/05/2017

For this review I will say I am only commenting on my room, #102. I never went in the front entrance, our room was on the side so I went in and out of that door. Hubby did the registering. So I never saw the breakfast area or check in. Our room wasn't bad but the beds were horrible. They definitely could replace the mattresses. It was pretty clean although I wouldn't stay anywhere without my Clorox wipes giving everything a go over just to make me feel better! There are no refrigerators or microwaves in the rooms and I think in 2017 they could upgrade to that for what they are charging. They also need to get rid of the wallpaper, it's very dirty and looks like mold around he top in the bathroom but the closer I looked it seemed as if maybe they had removed an order or something but it was nasty looking. Again, I think housekeeping does a very good job there and it was appreciated. The price is ridiculous for what I consider a two or three star hotel. $137/night, granted it was a holiday weekend but the price for the next weekend? Over $200 per night! This isn't the Ritz, people!!! It shouldn't be $80/night but $200? That's price gouging to me and aggravating. If you feel you can charge over $100 per night then upgrade and make it worth it for the traveler.

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank You

"best western"

4
08/05/2017

A tree fell on my house in Northumberland . So i needed to find a place to stay that aloud Pets. I went across to the Super 8 by mistake and the girl there was very rude there. When we got to the best western the girl working the desk was very nice .

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank you for staying with us! We are glad you were satisfied.

"Nice place"

5
08/05/2017

This BW was a very nice hotel. It was clean and had very comfortable beds. My only issue is that it did not have a refrigerator in the room. I found out at check out that a refrigerator was available for an additional $10.00

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Hi, Thank you for taking the time to submit a review! We are very glad you stayed with us and hope when you are back in the area your party chooses us again.

"Danville Best Western"

3
08/05/2017

This hotel was OK for one night. The building is very outdated and has thin walls. Double check accessibility if you are traveling with someone that is in a wheelchair. The staff needed to be more aware of the area around them. We tried asking for places to eat and they couldn't recommend anything.

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank you for submitting a survey! Sorry no one helped your party with choosing a restaurant... We will make sure to have "places to eat" print-outs on your next visit.

"Needs Upgrades"

2
07/05/2017

First thing you'll find is a sagging bed. Turned the heat up to take the chill off of the room. Things were looking up until the heater shut off. It emitted a loud 'crying' sound. Knew then that a good night's sleep wasn't going to happen. Was able to check out with no charge. Front desk was very understanding. p.s. Things were clean, just very old

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thanks for taking the time to submit a survey! We do have a renovation scheduled, stay with us again when your in the area.

"Danville Best Western"

4
01/05/2017

I was pleasantly surprised by both the quality of the room and the friendliness of the staff in Danville. The exterior of the hotel was a bit outdated, and having never visited the area before, I was unsure what to expect on the inside. As I said, the room, check in process, and breakfast were all a very pleasant surprise!

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank you for taking the time to submit a survey! We hope you choose us again when your travelling to this area.

"Not the best"

2
08/04/2017

The comfort of the bed was terrible! Brought the problem to support staff, but only apologized for the discomfort. It didn't appear she was going to have anyone look into the issue. If you don't have a refrigerator in your room, it costs extra! Parents with infants, be sure to bring your own pack n play fir your child to sleep in

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank you for submitting a review! We will investigate the bed, thank you for bring it to our attention.

"Wonderful stay!"

5
07/04/2017

BW Regency Inn 360 Eastgate Dr. Danville, Illinois 04/07/17 ALWAYS enjoy my stay here for my job. Pepper & Maly made my day by holding the hot breakfast for me as I was running late. This sort of kindness it much appreciated for someone who travels away from home all week! Very nice rooms, comfortable beds, pool, right off the interstate too. I highly recommend this fine place.

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Please move this review to the appropriate hotel Thanks,

"Great location for College Visits"

4
04/04/2017

This is a great location to base your college visits and tours in the area. You have 30 minute or less access to Bloomsburg, Bucknell, Susquehanna, and a even Mansfield. The hotel breakfast is well presented and the facilities include a pool for relaxation. Family style retaurants are less than 5 minutes away. Easy on and off the highway

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank you for taking the time to submit a survey! We are thrilled your family had an enjoyable time. Our hopes are you will try us again in the near future.

"Great Value for the Price"

5
04/04/2017

Best Western Danville was a great place to stay for the weekend. It was a great value for the price. The staff was friendly, courteous and helpful. The indoor pool area was clean and was comfortable in temperature. The breakfast selection was wonderful and the atmosphere friendly. I would stay here again when in the area.

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank you for taking the time to submit a survey, We are glad your family chose us!

"Great stay in Danville Pa."

5
30/03/2017

We were in the area and stayed for 3 nights. Great accommodations and a very comfortable bed. Very clean and organized. The staff makes you feel at home. They do what ever it takes to make sure you are happy. I have stayed in many Best Western hotels and this is among the best. I think the staff makes it great. Nice breakfast with a variety of choices.

Joseph S, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for submitting a review. We were glad you had a wonderful stay.

"Disappointed"

2
17/11/2016

The toiled had a dried stain that should have been removed with a simple brush cleaning. Bathroom walls mildewed at ceilings. The breakfast was bad. All cheese melted out of the omelettes due to overheating. Had to ask for them to refill sausage. Completely out of orange juice, ran out of apple juice and had to find someone to refill it. Apples were so mealy a pig would have passed them up. I am a regular at Best Western and this experience was highly out of the ordinary for them. I have always been very pleased at BW. Not this time.

Seth G, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Dear Marvin A, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 570-275-5750 . Sincerely, Seth Gauger Front Office Manager (570)275-5750

"Great stopover off I-80"

4
04/11/2016

The motel is conveniently located just off the Danville exit of I-80. We selected this motel due to location, price and they permit small pets. Rooms are well appointed, and clean. Staff is very attentive. Breakfast works well. Indoor pool and small workout room. But the surprise was the quality and proximity of fine dining in Danville. Prices are very reasonable. Just a couple of miles down the same road brings us to some great pubs in a charming small town. We often travel between our home in Connecticut and Pittsburgh and will make this a destination midway stopover from now on.

Seth G, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Will Not Return to this Facility"

2
27/10/2016

My property of choice is Best Western and I have always been pleased with this choice until now. The main reason for my negative review was the unfriendly attitude of the desk clerk upon my arrival. And this was after standing and waiting for someone to come to the desk for 15 minutes. Also no first floor room available (which may be understandable) and there is no elevator at this motel. Needles to say anyone with medical issues is at a clear disadvantage. The motel itself was slightly under par compared to other BW sites but the room was clean which was important. I doubt that I will stay at the Danville BW in the future.

Jamie D, Director of Sales at BEST WESTERN Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I would like to say that we do have an elevator and woould like to apologize for any inconvenience. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Not A Happy Best Western Visitor Anymore"

2
17/10/2016

Most of the employees couldn't be bothered with straightening out THEIR errors with our reservations. Only Jamie & Tim seemed to care and did all they could to help. The hotel room had no sheets, towels, ice bucket, and pillows on the floor when we arrived. One employee was smoking "funny stuff" in the car and then got out of the car and went inside to work. Maybe that's why our room didn't have what it should have. The Gen. Manager & front desk manager were rude! We've been going to the Danville Best Western for 4 years and since Michele Fisher left, we have had major issues with this location. Doesn't matter if you confirm your reservations or not, you won't get the room type that you paid for !

Kelly F, General Manager at BEST WESTERN Danville Inn, responded to this review
Dear Charlene T, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kelly Fisher General Manager

"Best Western Danville PA"

4
13/10/2016

Nice hotel for the money. Hampton Inn next door is a lot more money and their internet is terrible. Room was large with 2 TV's Stay here when I go to Geisinger Medical Center for business. Close to Interstate 80

Kelly F, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kelly Fisher General Manager

"Nice stay"

5
11/10/2016

Wonderful staff qreat location Family went to knobels for the weekend, hotel was about 20 minutes away very convienant.We had a nice stay Kids enjoyed the pool,Breakfast was good.Staff was very helpful with directions.I would stay here again

Jamie D, Front Office Representative at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We are always happy to help our guests in any way we can, and we look forward to your next stay with us. When you're ready to make a reservation, you can contact us at 570-275-5750. Thank you once again for reviewing your stay at the Best Western Danville Inn!

"Best Western was grest"

4
28/09/2016

This is a great place to stay. Clean and they feed you too. lol The beds could be updated but at least you will not be afraid of taking anything away except a night sleep. It may not be the best, Best Western because of the bed but it beats a couple of other hotels and motels I could name (but won't) and they do have good coffee. Yum!!

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I am delighted to hear that you enjoyed your time with us. I would like to offer my sincerest apologies for any discomfort experienced during your time with us. At Best Western we strive to always provide each of our guests with a superior experience; we are exploring further bedding options to invest in to improve the quality of stay experienced by our guests. If there is any way I can be of service, please don't hesitate to reach out to me at 570-275-5750 or at [email protected]

"Not happy sleepers !"

2
26/09/2016

The first room we were given was on the third floor. Opened the door and did a 180 out of the room smoke stink from cigarettes. the second room was on the second floor room 222 no smell. The mattresses' were at least 8 years old sagging in the center and torn down the side of the mattress, you could see the inside of the mattress springs foam, yuck, we told the management they gave us 300 extra points. WOW ! Shower drain plugged water took 20 min to empty. Sleep in another town off 80.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I apologize for each of the inconveniences experienced during your time with us. I assure you that our hotel has a firm non-smoking policy, with deep cleaning charges of up to $250. I am personally spoken with our Housekeeping Executive to determine why your room was not thoroughly tended to. I have made our General Manager aware of the mattress concerns that have been brought to my attention, and we are comparing our options to determine which mattresses to invest in for our annual hotel improvement plan. I sincerely apologize that no further compensation was offered to you during your stay with us. If I can help you further in anyway, please feel free to contact me at 570-275-5750 or [email protected]

"Weekend get away"

5
15/09/2016

The room was very clean and well maintained for are visit. Cassie cleaned are room and found my bracelet charm in the room and had it waiting for my on my night stand. I was very surprised to ever see it again. THANK YOU so such for a wonderful stay!!!!!........????

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I am delighted to hear that you enjoyed your time with us, and that our housekeeping staff was able to offer you assistance. If there is anything further we can do for you, please don't hesitate to reach out to me at 570-275-5750. Thank you once again for choosing the Best Western Danville Inn.

"Decent place to stay"

4
12/09/2016

We were here for 3 nights. The room was clean and big (we had the king suite). Plenty of room for two adults, a toddler and an infant. My toddler loved the pool, I wished the water wasn't so cloudy. The breakfast was decent but the breakfast area was TIGHT. I found it odd that the main doors to the hotel were not automatic...not fun with suitcases, kids and an infant carrier. Overall, a decent stay and we would stay again.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your recent stay at the Best Western Danville Inn! I am happy to hear that you enjoyed your time with us. We are preparing a hotel improvement plan that will incorporate a new design to our lobby area, and have been looking into both automatic doors and an expansion of our breakfast area. We are hoping to implement these changes by the end of 2017, and we'd be delighted to host you again to see these improvements. If there is anything I can ever help you with, please feel free to contact me at 570-275-5750.

"Stay At Danville, PA best Western"

4
30/08/2016

The best Western is a very nice hotel in Danville, PA. The accommodations are good. This is a quiet hotel and very clean hotel. I have never had any problems during my stays. The rooms are spacious. It is a convenient location with easy access.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I am delighted to hear that you enjoyed your time with us, and we look forward to your next stay with us. If there is anything I can do for you prior to arrival, please don't hesitate reaching out to me at 570-275-5750, or at [email protected] Thank you once again for choosing the Best Western Danville Inn!

"DID NOT CARE"

2
29/08/2016

Thought they everything in order when we got to the hotel wrong room NO king bed moved us to room with a key open the door people still in the room. Not Good.then gave me another room with king with a door to next room which I told them from the start no room like this.with this door joining the next room 1;00 A.M. PEOPLE IN NEXT ROOM were LOUND this trip was a mess.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We strive daily to provide our guests with a superior experience during their time with us and meet each of their requests, and I am sincerely apologetic that we did not do so for your time with us. I am also highly alarmed that you were checked into a room already hosting a guest. Security is of the highest importance at the Best Western Danville Inn, and I will be investigating and taking every action needed to ensure that this does not happen again. If there is anything I can do for you, please do not hesitate to contact me at 570-275-5750 or at [email protected]

"not good"

3
26/08/2016

not very good at all air was stuffy and a/c was so dirty i cleaned it partly my self so we had some air in the room to sleep couse windows didnt open so had to deal with warm air stail air dirty air in room

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! On behalf of all of my team, I apologize for being unable to meet your expectations for your time with us. I regret not being advised of your concerns sooner, as both issues you have mentioned are of supreme concern here at the Best Western Danville Inn. I have already spoken with my team to ensure this kind of cleanliness issue does not arise again, and have informed my maintenance team to confirm that all windows are able to openly smoothly in case of emergency situations. If there is anything else I could do for you, please feel free to reach out to me at 570-275-5750 or [email protected] Thank you once again for reviewing your stay at the Best Western Danville Inn.

"Great stay for a great price"

4
22/08/2016

We were very pleased with our stay. Very clean rooms, great breakfast, nice indoor pool, helpful staff, great proximity to Knoebel's. Price was very reasonable and it made the trip that much more pleasant to not have to drive back home after the park.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your recent stay at the Best Western Danville Inn! We're delighted to hear that you enjoyed your time with us, and we would love to host you whenever you are in the area. If you'd like to make a reservation, please feel free to contact us at either 570-275-5750 or 1-800-528-1234.

"Needed a place to stay in Danville"

3
21/08/2016

The outside of the hotel was well kept. The room was too expensive, but I really wanted access to my room from the inside instead of like a Red Roof Inn, etc. This was a spur of the moment decision to stay in Danville. The toilet needed to be cleaned - MUCH BETTER than it was. The room was HUGE! Still too expensive. But I felt safe - which is important to me.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I apologize for not exceeding your expectations during your time with us. We strive to provide each of our guest's with a superior stay, and I am truly regretful we did not provide that to you. I hope you would consider staying with us again and allow us another chance to provide you a superior experience. If you have any further questions or concerns, please feel free to contact me at 570-275-5750, or at [email protected]

"Save your self"

1
08/08/2016

This hotel is slowly falling apart. The hotel had limited rooms available even though only a few cars were in the parking lot and the room linens were not so clean. But this was not the deal breaker. I had called two days prior to our departure to make sure the pool was up in running due to another blog I had read stating that the pool was closed. The night of check in we went to use the pool but the pool security pad was not working. I suspect that management had ulterior motives not to use the pool since it appeared it had not been maintained and the water was cloudy. We were stone walled by management giving us excuses from, the manager (Kelly) had the only key, the manager was an hour away, it was the mangers day off, no one could get in touch with her, and there was no manual key on the premises, how absurd. The young man at the desk was very nice but we could tell he was told to put on a show for us and hopefully we would get tired of waiting and go away. We went away alright, we checked out of Best Western Danville Inn and check into the Hampton Inn Danville right next door and had a wonderful stay with a clean room, refrigerator, friendly staff, delicious hot and cold breakfast, and a working pool.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your time at the Best Western Danville Inn! We apologize for the inability to access our pool during your time with us. We monitor our chemical levels hourly, all of which have been and remain at a safe level. We have amended the issues with our security pad, an unfortunate and unexpected malfunction with our wiring; we have installed a new panel just several days ago that is working swimmingly. I do offer a personal apology for being unable to be present to help accommodate your needs. I would love to speak with you directly regarding the concerns you have mentioned in this review, and I would like to make it up to you in any way. Please don't hesitate to reach out to me at 570-275-5750, or at [email protected]

"Good"

5
07/08/2016

Nice place to stay. Pool was not too big and just right for little kids. The breakfast was hot or cold which ever you wanted. Nice variety. I thought the beds were good. Clean rooms with nice bathroom.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I'm delighted to hear that you enjoyed your stay, and that the children in your party enjoyed our pool. Our breakfast bar features cold cereals, several options for hot oatmeal, meat, eggs, waffles, fresh fruits, yogurt, and many other options to choose from. We strive to meet the needs of all of our guests, and I am again very happy to hear that you enjoyed your time with us! Please feel free to contact me at 570-275-5750 if you have any questions or concerns.

"Pet friendly"

4
05/08/2016

I have stayed at this Hotel a few times now specifically when competing at a dog show. They have been very pet friendly and I have not had any issues or problems. Relatively quiet, staff is always friendly and helpful.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your recent stay at the Best Western Danville Inn! We do our best to make sure all of our guests enjoy a comfortable stay, whether two-legged or four. Pets are welcome for a $15 fee, per pet, per night. Staff is available 24/7 to answer any questions regarding our pet policy at 570-275-5750. Thank you once again for reviewing your most recent stay with us. We look forward to seeing you again next year!

"Would not recommend"

1
30/07/2016

This hotel does not have a cleaning staff that actually works. Throughout our 3 night stay our room was never cleaned. The staff did not vacuum, nor empty our trash,nor take our dirty towels and give us clean towels. We complained to the front desk who advised the staff was new. Not Acceptable.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! On behalf of my entire team, I apologize for not meeting your needs during our time with us. Cleanliness is of highest importance at our facility, and I am shocked that you received such disservice. Please feel free to contact me directly at 570-275-5750 for any further assistance I could offer.

"60/40"

3
25/07/2016

The room was clean. The TV's were flat screen but we booked a king suite and there was no microwave and we were "lucky" to get a mini-frig. The hotel is trying but it's still about an 80% hotel. The carpet was dirty and the bathroom wallpaper was peeling and the shower curtain rod was rusty. The staff was great but there was only so much they could do. The person checking out in front of me got money back on her rooms and extra points and a Visa gift card. Obviously there were issues. The only plus was the price at $89. a night. We will not return.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I am sorry that your stay was not up to your expectations. Our mini-fridges are only available on a limited basis, based upon the needs of our guests in-house. However, there is an alternative refrigerator behind the Front Desk, and an attendant is available 24/7 for assistance. A microwave is also located in our lobby, accessible at any time during your stay with us. I have spoken with our Maintenance Executive and Housekeeping Supervisor regarding the issues you have mentioned in this review. We are working together to amend these issues. Our staff strives to provide each of our guests with a superior experience at the Best Western Danville Inn, and I truly regret that you experienced discomfort during your time with us. If you have any questions, comments, or concerns, please feel free to contact me directly at 570-275-5750, or at [email protected] Once again, I thank you for your review of your stay at the Best Western Danville Inn.

"Quick Getaway"

3
25/07/2016

Spent 2 nights on our trip to Knoebels Amusement Park. Room was typical and comfortable. Would have been nice to have a refrigerator. Not a lot of places to eat nearby. Amusement park was close (20 minutes).

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! Our mini-fridges are unfortunately only available on a limited basis, based upon the needs of our other guests. Located behind the Front Desk is a large, private refridgerator used solely for our guests. An attendant is available 24/7 to offer assistance. Our Front Desk staff also has a wide variety of menus of local eateries available for our guests to view. Danville offers Greek, Mexican, and Chinese dining options, as well as many local pizzareias, a wide variety of cafes, several pubs, and subshops. A short 10-minute drive leads our guests to options such as Olive Garden, Ruby Tuesdays, Quaker Steak & Lube, and Cracker Barrel. Across the road from our hotel is a McDonald's, and Danville also features a Wendy's and Burger King. During your next stay, please feel free to stop by the Front Desk for dining information, further amenities, and other local attractions. Thank you once again for reviewing your stay at the Best Western Danville Inn! If you have any questions, comments, or concerns, please feel free to contact me at 570-275-5750.

"Cost Consideration"

3
25/07/2016

When on a tight budget, this Hotel gives you good value. The evening clerk was very helpful and friendly. The breakfast area is somewhat small for very busy nights, but we didn't go hungry! We would stay there again.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing the Best Western Danville Inn! I'm delighted that you enjoyed your stay with us. Our staff is very understanding, and we strive to provide a superior experience to each of our guests. We have been looking into expanding the dining area as part of our annual hotel improvement plan. Please feel free to call me at 570-275-5750 if you have any further questions or comments. Thank you once again for reviewing your staying with us. We look forward to seeing you again!

"Favorite hotel"

5
22/07/2016

Never stay anywhere else. Good location, easy to get anywhere I want to go in the area and just a quality hotel. Staff is friendly and helpful, check in and out is a breeze and pretty decent continental breakfast.

hallrl, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We are delighted to hear that you enjoyed your most recent stay with us! We strive to make sure that we provide each guest with a superior experience, and we look forward to seeing you again. Thank you once more for reviewing your stay with us. If you have any questions or comments, please feel to contact me at 570-275-5750.

"Would not advise staying here"

1
20/07/2016

I have been wanting to write a review since my stay with best western this past weekend with my family but haven't found the time with work until now due to I am looking into another hotel for in 2 weeks when I bring my family to knobels again & one thing I can say is I will never chose best western the room there was filthy I found bugs in our room I was furious I tried calling down to front desk numerous times & received no answer finally I seen a housekeeper in the hall way who was actually polite and asked how was my stay & I explained to her my situation & how furious I was & asked her where could I find the manager & she replied that she could contact her manager for me she got on a walky & tried to get her superiorvisor & received no response back the whole hotel was out of order & so unorganized the only thing that made my family stay was this poor housekeeper Breanna came in to our room & scrubbed our entire room that she must have been in the room for at least an hr redoing our room for my family & I brought us up new blankets & sheets if it wasn't for this women we would have left the following morning when I went to bring the situation up who ever was at the front desk completely ignored me & as we were leaving I stopped the supervisor for housekeeping or at least that's what I was told she was she looked like she was dressed for nursing I tried to let her no about her housekeeper & that if it wasn't for her we would have left & I felt like I got really no response from her as well I felt like I was totally ignored about the situation I would not recommend this hotel to anyone especially if your looking for a clean friendly family hotel where you will recieve your moneys worth the only thing I received for my money was the $30 tip I gave for women who redid our room very dissapointed not only in this hotel but the management staff

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn. I apologize for not responding to your review sooner. I wholeheartedly apologize for the inconveniences experienced during your stay, and I assure you that these are not the superior standards we have established at our hotel. I have spoken with the Housekeeping supervisor about the concerns you have brought to our attention, and we have tightened the policies regarding our housekeeping standards. I have also spoken with each of my Front Desk attendants to insure a more rapid response time to all incoming calls. I offer my sincerest condolences that you were not greeted properly during your stay with us, and I do empathize with you for all of the trouble you went through. I would love to speak more with you about these issues in full, and I would hope to make it up to you in some way. Please feel free to contact me at 570-275-5750, or at [email protected] I do offer my sincerest apologies that your stay at the Best Western Danville Inn was not the superior experience we strive to provide to each of our guests.

"Foul Odor"

2
14/07/2016

The room had a foul odor, I suspect pet accidents that hadn't been cleaned up properly. The shower, bathroom fan, and towel rack did not work properly. There were no washcloths in bathroom. The bacon at the breakfast bar was served undercooked, pool was over chlorinated. Room was not ready at 4:00 p.m. even though reservation made a day or two in advance, and check in time was stated at 3!

hallrl, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We sincerely apologize for the inconveniences you experienced during your stay with us. By bringing each of these issues to our attention, we can push forward to make improvements at our hotel. I have personally spoken with our Housekeeping and Breakfast supervisors about these issues, and we are also closely monitoring our pool's chemical levels. Again, I offer my sincerest apologies that your stay with us was unsatisfactory. I hope that you consider staying with us again to see the improvements we have made. If you have any further questions or additional concerns, please feel free to contact me at 570-275-5750.

"Clean, fine place to stay"

4
06/07/2016

While at Knoebels, stayed one night and was fine. Clean, decent sized room. Breakfast was ok in the morning. Apparently, there was a pool, but we didn't use it. Close access to I-80, which was important to us.

hallrll, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We strive to make each guest's stay as comfortable and pleasant as possible.

"Jul 1, 2016 Stay"

4
04/07/2016

The facilities was easy to fine. It is very clean and the staff is friendly and helpful. Our occasion was a family stay for a visit to Knobels amusement park. A little disappoint that the pool was not available.

hallrll, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We apologize that our pool was not available to you during your stay, but we are working quickly to have it available to guests again soon. Our staff works very hard to ensure that every visitor's stay is comfortable and pleasant.

"Average to above average stay"

3
03/07/2016

Middle of the road hotel. Close to Knoebels and Golfing. Service good and rooms were clean, but hotel is pet friendly which I am not. Just prefer not to hear small dogs yelping on the floor. Pizza Delivery late nite from a few locations is available to the hotel.

hallrll, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We apologize for any inconvenience you experienced during your stay. Our hotel is a very short drive away from many dining options, and our Front Desk staff can recommend a large variety of delivery options for any future stays.

"Lacking"

3
30/06/2016

We stayed at this hotel due to it's location. We had stayed at another franchise during this trip, which was much nicer, and less expensive. The main deficiency was that the air in the rooms were stale and offensive smelling. That, and the beds were worn out. They sagged so much that we had to use one bed each, as we both rolled into the sagging center of the bed. The property suffers unduly from this, as the rest of our experience was fine.

hallrll, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We apologize for the inconveniences of your stay. We appreciate your feedback, and we are looking into amending the issues you have addressed. We strive to make each guest's stay comfortable and pleasant, and we apologize once again for not reaching your expectations.

"Knoebels Family Vacation"

4
28/06/2016

This was the perfect place to stay for our needs, it was clean, the staff was great, and the breakfast was very good. It is only 12 miles from Knoebels Amusement Park which was perfect.I would recommend it to anyone going to the area.

hallrll, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! The next time you stay with us, please feel free to visit the Front Desk and ask about our $5 off coupon offers for Knoebel's handstamps! Our staff also has recommendations of other local attractions in the Elysburg area. Thank you again for your response!

"Decent Hotel for the price"

4
25/06/2016

The staff are nice, the rooms are clean, and it is fairly modern. We got a Jacuzzi room, which was very nice, at a decent price. These rooms are hard to find. The beds were also comfortable, which is often an issue in hotels.

"Avoid this hotel if you possible"

1
24/06/2016

My family and I stayed at this property in April 2016 while a family member was having surgery at Geisinger Medical Center. The staff in general were rude and unhelpful. The breakfast offering was pitiful, the only thing edible were the waffles and most of the time it wasn't well stocked. The beds in the rooms we stayed in were extremely uncomfortable. Cleanliness was lacking in every area, particularly the bathrooms. Every piece of equipment in the fitness center was broken and apprently had been for some time according to the staff member my husband spoke to about it. In addition there was a billing problem I encountered in which I was billed over $400 twice and it still has not been resolved as of the end of June. While this property is close to the medical center I would avoid it and choose another option in the area.

"Family vacation "

4
19/06/2016

When we ever look to go to knobles this is our first choice in the hotels in the area. This is the second time we have stayed and look forward to coming back. It is up off the highway so very quite. The bed was comfortable and the room was spacious. There was a problem with the ice machine on the third floor and the one on the first was empty. The waffles at breakfast were good but the eggs were very dry. Very good coffee served in the lobby and kids like the hot coco.

"very good and reasonable price"

4
10/06/2016

we stayed at best western hotel was very nice looking and clean the breakfast is ok with options staff is very nice the price is good compared to other places the pool was very nice they have a fitness room aswell I was very impressed with the high speed internet they also have a computer there you can use

"Pets and family friendly hotel"

5
03/06/2016

My family loves this hotel when we got in. It is clean, tidy. The staffs are helpful and friendly. It is a pets welcome hotel that does not smell "pet" in the room at all. We definitely will stop by again next time when we go to New York.

"Weekend get away"

5
30/05/2016

The room was very clean and well maintained for are visit. Cassie cleaned are room and found my bracelet charm in the room and had it waiting for my on my night stand. I was very surprised to ever see it again. THANK YOU so such for a wonderful stay!!!!!........????

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for your review. We hire all of our employees after a background check and reference and then we test our employees. We do have some of the best employees and they work very hard. All lost and found is turned in and returned to the guest as soon as possible. Thank you and have a great summer. ROB S

"Functional Hotel"

3
23/05/2016

We had booked and received confirmation for 2 rooms, only to find when we checked in that Best Western had only given us one room. This was simply shocking - but Susan at the front desk did a fantastic job to give us the 2 rooms required. The staff are excellent-friendly and helpful. The rooms were functional and clean. The Suite was an overstatement - nice room, not a suite! The gym was not up to par - needs to have better maintenance. The free breakfast (6-10am) was below average when compared to other such offerings. A reasonable place to stay, but wouldn't tarry for long!

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for staying with us at the Best Western Danville Inn. I am sorry that your 2nd reservation was not in the system, and I am glade we were able to fixed that. We are working on the fitness center trying to make some repairs from a group that was in and destroyed some of the equipment. I wish you can call us to give me some feedback on the breakfast part. We get hundreds of comment and they are all good, I would like to see what went wrong that day. Thank you again and have a nice and safe summer. RobS

"The stay was satisfactory, but when there was an issue..."

4
22/05/2016

The room was actually pretty nice and cozy. My only complaint was that I had a dispute with my bill and it was never resolved. The staff at check out said management would call me, but they never did. I called three times and either left messages or was told that management would call me... never did. I talked to the customer service number that corporate provided, and still not resolved. I finally just gave up. Luckily, it wasn't a major bill dispute--a pet fee that I was told three times would be different than what I was charged. So after awhile, it was no longer worth the hassle of fighting it.

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
I am sorry about the confusing with the pet fee. I am glade the rest of your stay was better I hope you have a great summer. Rob S

"Bad Stay"

1
21/05/2016

We didn't have a very good stay at this location. After a long day of travel, we arrived hoping to relax in the pool. When we arrived, the attendant at the counter was not very apologetic or offered any discount. She just indicated the night before, some of the guests had kids who decided not to go to the bathroom, but instead used the pool. As we walked to the pool we noticed the carpets were dirty. Several guests had dogs going in and out of the hotel. The room smelled so musty, I went to a local grocery store and bought Fabreeze and air freshener. Very disappointing stay.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Please contact my office at 570-275-5750 to discuss you stay at the hotel. I am truly sorry that is was not a great one.

"Kind Staff, Clean Hotel"

5
08/05/2016

My husband and I went to our daughters college graduation and decided to stay at this hotel. We checked in pretty late on Friday May 6th and we were greeted by a very kind gentleman at the front desk who made sure all of our questions were answered. Great room for the price. Definately will stay here again!!

"Excellant Value, Comfortable Stay"

5
25/04/2016

If your looking for an excellent place to stay without all the frills, this was the perfect stop. Clean comfortable rooms at a reasonable price. The hot breakfast was an added value and very satisfying.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for staying at your Best Western Danville Inn. We appreciate all of our guest and we are happy you had a great stay. Hope to see you back soon

"This is a BW Plus Hotel!"

5
25/04/2016

This is a BW Plus hotel with GREAT service, lovely setting, great property. Very caring check in since we arrived quite early and they made sure our room was ready for us when we arrived. I would definitely stay here again and highly recommend it.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for all your kind words. We try very hard to make our guest happy. I hope you have a wonderful summer and hope to see you back one day.

"Great Hotel and staff"

5
11/04/2016

Not sure the other reviews say negative stuff. I have stayed here a couple times in the last 2 years all all I see is its getting better each time. They give out goodie bags to reward members the pool is crystal clear, breakfast has a great deal to pick from, the staff is so friendly, I sat at breakfast and the manager came over gave me a news paper and poured more coffee in my cup. Above and beyond. Keep up the great work

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for you nice words. My team works very hard to make sure all of our guests are taken care of. We strive to make your stay a great one. Please let me know if there is anything my team or I can help you with in the future. Thank you Rob S.

"Nice place to stop on our way to New York city"

5
09/04/2016

Going from Detroit to New York city, we started around 3:30 pm in Canton, MI and reached hotel by around 11:30 pm. Had a nice overnight stay, before heading to New York to reach Manhattan by around 11:00 am. Nice. clean, convenient and safe hotel.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for staying at the Best Western Danville Inn. I hope you had a great time in New York, There is a lot to see in the Big Apple. If there is anything I can do for you in the future please feel free to call the hotel and ask for myself Rob S

"best western Danville PA"

4
04/04/2016

We stay at this hotel three times this past year while visiting my husbands brother who has been ill. The hotel has friendly personnel and the rooms were clean we would stay there again anytime we come back to the Danville area.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for your kind words. We will always be here for you with nice fresh clean rooms and my wonderful staff. If there is anything I can do for you please call the hotel and ask for Rob. 570-275-5750

"Was a good stay"

4
28/03/2016

We enjoyed a king suite with 2 rooms and 2 TV's for less than a double room cost.Housekeeper was audibly disgruntled when some guests requested all new sheets blankets and bedspreads midafternoon. She was steamed. Also there was a young lady apparently camped out on the couch in the lobby for hours Fri afternoon. Not welcoming things. Place was busy, due to stae PIAA swimming, nice bunch of kids, very quiet clientele. Room was clean and facility located conveniently.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Please reach out to me about your review. I would like to follow up and see what happen Rob S 570-275-5750

"Business Trip"

3
23/03/2016

Nice, but room smelled like smoke. Staff was friendly. Would have liked a mini fridge in the room and ice machine was not available on the second floor. Elevator was slow. not much in the way of restaurants in the area.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
We have mini fridges just needed to ask and they would of delivered it to your room. Our Hotel is 100% smoke free and sometimes guest break the rule and we try our best to get it cleaned. Our Ice Machine is located on the 3rd and 1st floor. Please feel free to call me to discuss anything more. I do hope you give us another try in the further.

"Dirty, black mold, Awful smell"

1
23/03/2016

Worst hotel experience of my lift. We are campers who do not require amenities and state of the art anything. BUT we do expect clean. There was black mold under the window sill in room 204 which was exposed by the peeling wallpaper. Not sure if the hotel owns a vacuum. The bed underskirt was dirty. Lamp broken. Shower rod rusty. The smell was awful. We slept with windows open because of smell, and we were cold. I did aske the staff for an extra blanket which they did bring.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Please contact me in reference to your review 570-275-5750 Rob S

"awesome place to stay very clean and awesome staff"

5
18/03/2016

My housekeeper Tonya Johnson cleaned my room very well and was also very friendly and made sure i had everything i need for my stay. in would suggest this Best Western to anyone that wants a nice room at a good rate with great staff

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you very much, My team has been trying there best to keep the hotel clean. My team has been attending a lot of training and I guess its paying off. If there is anything I can do for you please feel free to call my office. Thank you and have a great Easter Rob S

"Worst Experience Ever!!!"

1
05/03/2016

My boyfriend and I made a trip from Indiana out to PA because his grandfather is very ill and in the hospital. We made reservations for this Best Western for 3 nights. We arrived last night and things were fine. We got up this morning, went out and ran some errands, came back to the hotel at 12:00pm to find out our door/keys wouldn't work. They reset our keys probably 3 times and then the front desk clerk finally came up to try the housekeeping key. It did not work either so she says "I'll have to call maintenance but I'll be sure to get it taken care of." We needed to go back out to the hospital so we gave her our number and told her to have someone call us when it was taken care of. We return to the hotel around 7:00pm (still no phone call) and there's a different person working the front desk. She is unaware that all of our belongings are locked in this room and we've been waiting 7 hours for this to be resolved after an exhausting day at the hospital with a sick loved one. NOW she calls maintenance guy and he proceeds to say he won't be here till 11:00pm because he has to get a ride with his girlfriend. So she calls the back-up maintenance person who also happens to be the hotel manager and he says to just try the "maintenance key" to the same affect as the housekeeping key and doesn't understand that it's the actual mechanism. So we are having to travel to CVS to purchase contact lens solution, phone chargers, tooth brushes, etc because they didn't get this taken care of sooner. Still don't have our things and still waiting for them to actually do something. The staff has been nothing but unprofessional here (except for the second desk clerk who had no idea what was going on, she was at least trying and calling people for us) and I am beyond upset.

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
I am very sorry for what happen, I did take care one night on your bill. We have made new procedures for this type of incident and it shall not happen again. If there is anything I can do for you please call me at the hotel 570-275-5750 Rob S

"Couldn't get a shower was treated as though it was my fault."

2
27/02/2016

Stayed at this hotel due to a test being done early the following morning at a hospital in the area. Tub would not drain when fiance' showered so I was unable to shower...upon check out we were asked about our stay...we explained the situation and were treated as though it were our fault the tub didn't drain and I was unable to shower.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
I am sorry you had a unpleasant event at the hotel while you were here. Feel free to call me so I can find out what went wrong and to fix it so it wont happen again. 570-275-5750

"Beware of Moldy Bread!"

3
15/02/2016

We enjoyed our room, especially for the price, but we were served moldy bread and cold sausage/eggs at breakfast. Staff was very friendly and once they noticed the moldy bread my husband put aside, they addressed it immediately and put out new bread. Would have have been nice if they had not had moldy bread in the first place. Not sure why the hot dish wasn't hot. Not a very appetizing breakfast.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
I am very sorry this has happen. I have coached all employees that was involved with breakfast that day and this will never happen again. Please call me at the hotel I would like to speak to you about the events that happen. The only way we can fix things at the hotel is when guest like yourself gives us feed back. Thank you. Rob S

"Good value for the money"

4
13/02/2016

Stopped off of I-80 for an overnight. Nice room on the 3rd floor with a view of the hills. Roomy bathroom with a great showerhead-nothing wimpy like you get at some other places. Hot or cold breakfast in the morning with good selections. Very good value. Saturday desk staff gave great directions to a local meal. sunday desk staff wasn't able to print out a receipt, but it was on my e-mail by the time we got home. Nice visit overall.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
I am glade you enjoyed your stay. Please call me in regards to the events that happen on Sunday so I can fix this and make sure next time you are in town it wont happen again. Thank you Rob S.

"Worst experience ever!!!!"

1
13/02/2016

Got to the hotel and I have 10 months old twins that don't even walk and we reserved a king size bed with jacuzzi and the receptionist told us that no kids are allowed in those rooms,even though we have been before with our kids and was no issue. Now we are in the parking lot looking for a hotel that allowed my family to stay in plus the manager very incompetent that didn't even bother to give us a fare arrangement to keep us happy at least. WORST EXPERIENCE EVER!!!

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
I am truly sorry if we did not have the right room type you requested. When making a reservation thru a third party website please always call the hotel to confirm the room type and any special request. I will speak to the supervisor that handled your situation on Sunday. If there is anything I can help you with in the future feel free to call the hotel and request to speak with me. Thank you

"Great Hotel and Staff"

5
13/02/2016

The staff is awesome nice and always there to help you, Breakfast was great . A Great Stay Hotel is clean and the rooms are spacious keep up the great job I had a king suite and the family had plenty of room

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for all your kind words. I will be happy to show the team your review. If there is anything in the future that I can be of service to you please feel free to call the hotel and ask for me.

"BW Danville"

4
10/02/2016

Not a bad place to stay for the cost. I will most likely stay here again since this is close to my work area. The breakfast was good, but I did not see no one refill the items empty and this was 8:00 am. and I was in this area for approx. 45 mims

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for letting me know about your stay. Here at the Best Western Danville Inn we try our hardest to make your stay the best it can be. By you letting me know I am able to fix the things that did not go well during your stay. Please give us another chance and you will be able to see the improvments. Thank you,

"Exceptional rates for Geisinger patients !"

4
09/02/2016

Great rates if you have a loved one at Geisinger Hospital. Nice free breakfast. Newspapers available daily. Staff courteous and helpful. Rooms are clean. Coffee in room. No refrigeration in room. Pool available. Ice machines.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for your review. Next visit at our hotel please request a room with a fridge and microwave. I am glad you had a great stay we try our hardest to keep up the property. If there is anything I can do for you in the future feel free to contact me at 570-275-5750 Rob. S

"Passing through"

4
15/01/2016

Easy access, comfortable bed, very good for the money we spent. The carpet needs updating it had quite a few stains. Very good staff. I would definitely stay here again. Free breakfast,pool and exercise room. If you stay on the 3rd floor there is no vending machine you have to go to the 2nd floor which makes it a little inconvenient. Other than that it is a great stay.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for your review. The vending machine shorted out and we are awaiting for a new one. If there is anything we can do to make your next stay any better feel free to call me at 570-275-5750 Rob S.

"A Pleasant Stay"

4
02/01/2016

Great Value for Dollars spent. Hotel Staff was accommodating, Facilities were clean. Amenities were nice. Location is right off the freeway. Danville is very close. If you are looking for an inexpensive way to stay near Danville this is the hotel for you. The staff fulfilled all requests. The facilities are clean and maintained. Could not have had a better experience.

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for your kind words we strive for excellence. When you are back at our hotel please feel free to ask for me. Thank you and Happy New Year

"Nice hotel family friendly"

5
24/12/2015

My wife and I brought our two boys here so they could swim. The indoor pool made us decide on this location. Very clean rooms and a spotless lobby. Staff were very friendly and helpful with all our boys questions. Already planning our next visit.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you, I am so pleased that you two sons had a great time. Our pool is a great feature, this time of the year. Hope to see you soon Rob Sipel

"So nice we stayed twice"

5
10/12/2015

The hotel was very nice, clean, updated, well maintained, and the staff was very helpful. Stayed here on our way to NYC and found the hotel to be so nice we decided to stay there again on the way back. They even put us in the same room. I did have a problem with the hair dryer, but they replaced it right away. The beds were very comfortable and I had no problem falling asleep quickly. Whenever we take a trip to NY we will stop here as it is the halfway point.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you so much for your kind words! I'm very pleased to hear that our staff was so accommodating and addressed all of your needs so efficiently. We're pleased to be your home away from home and we look forward to your return visits.

"Nice Motel"

4
21/11/2015

Clean, inviting, comfortable rooms. Adequate, mixed options for breakfast. Helpful staff. Liked the free newspapers and ice. More functioning ice machines would have been even better (only the one on the first floor worked!)

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
Thank you so much for taking the time to let us know how we're doing. I am pleased to hear you enjoyed your stay! Thank you for your feedback regarding the ice machines. We have already addressed the issue. Additionally, I want to thank you for the kind words, I will absolutely share with the Best Western - Danville team. I thank you again, and we hope to see you again should your travels bring you back to the Danville Area. http://www.tripadvisor.com/ShowUserReviews-g52470-d604449-r325989508-BEST_WESTERN_Danville_Inn-Danville_Pennsylvania.html#

"Good spot easy off on to I 80"

4
13/11/2015

I found the Hotel up to our expectations. We had no need to interact with the help as everything was as expected. We will stay here again on our trips to the East coast. I would recommend this hotel to anyone going across route I 80 in Pa.

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
Thank you so much for taking the time to let us know how we're doing. I am pleased to hear you enjoyed your stay! I thank you for the kind words, I will absolutely share with the Best Western - Danville team. I thank you again, and we hope to see you again should your travels bring you back to the Danville Area. http://www.tripadvisor.com/ShowUserReviews-g52470-d604449-r325989508-BEST_WESTERN_Danville_Inn-Danville_Pennsylvania.html#

"Just as good the second time"

5
11/11/2015

We have found this hotel to be reliable each time we stay. We arrived a little early and were given a room without waiting. It turned out to be beautiful, clean and quiet. We like the ease of registration here and also the close proximity to our family in the area. This is our go-to place whenever we are in the Danville area.

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
Thank you so much for taking the time to let us know how we're doing. I am pleased to hear you enjoyed your stay! . I thank you for the kind words, I will absolutely share with the Best Western - Danville team. I thank you again, and we hope to see you again should your travels bring you back to the Danville Area. http://www.tripadvisor.com/ShowUserReviews-g52470-d604449-r325989508-BEST_WESTERN_Danville_Inn-Danville_Pennsylvania.html#

"Good Stay"

4
20/10/2015

The hotel was clean and people very helpful and friendly. We we were driving back home from RI to WA. So it was nice after driving all day to stop at a clean hotel with nice people. The hot breakfast was good. The only thing i would l say needs to happen is a sign telling people where the cutlery is located. Several of us wandered around trying to find it. It is located by the juice on the wall. Great idea to have dispensers but you don't realize that is what they are.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Tim, Thank you so much for taking the time to let us know how we're doing. I am pleased to hear you enjoyed your stay! I like your feedback regarding the dispensers. I agree, we could have better placement of these items. I thank you for the kind words, I will absolutely share with the Best Western - Danville team. I thank you again, and we hope to see you again should your travels bring you back to the Danville Area. Best Regards, Harold

"Lower Tier Best Western"

2
11/10/2015

It seems that more than any other chain, the quality of a Best Western can be drastically different from hotel to hotel. Unfortunately, this Danville location represents the lower tier version which started off poor right away. Upon checking around 1 am, there was no desk clerk to be found. After ringing the bell and then even calling the hotel phone number while waiting at the desk, 10 mins later the guy comes out. Keep in mind front doors of the hotel were not locked at 1 am with no front desk attendant so this gives you an idea of security. Otherwise all the other problems of the bad best westerns. For example, dirty bathroom, crumbs on table, noisy, chaotic and filthy breakfast area. Look elsewhere as the rates here are just too high to possibly justify the low to mediocre quality of this budget hotel.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Hello Thrillrider, Thank you for taking the time to let us know how we're doing. I completely understand the inconveniences you have mentioned, without a doubt - these absolutely impact travel experience. I am so terribly sorry that you had to experience this level of service, please accept our sincere apologies. There are several training opportunities within this review and rest assured, we are quickly taking care of these to minimize this in the future. If there is anything I can do to make this right, do not hesitate in letting me know, it will be my pleasure to assist. Again, thank you for taking the time to let us know how we're doing. Should your travel bring you back to the Danville area, we hope to see you again! -Harold

"clean and comfortable but nothing special"

3
02/10/2015

we stayed here on a trip back to RI for a family wedding. The room was clean and comfortable, but nothing special, and really not worth the price difference from the Red Roof Inn across the street. No complaints at all, just felt it wasn't the best value in the area. I don't mind paying more money if the room is spacious and well appointed, but I just didn't feel the extra amenities were there to justify the room charge.

"pleasant staff and clean hotel"

4
27/09/2015

the staff was friendly and helpful. they were efficient and very prompt. the room was simple but comfortable. could have used more amenities in the bathroom. the bed was fine. we also had a pull out sofa, which was more comfortable than expected. overall we were very satisfied with the accommodations, and it provided a great value!!

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Hi Chuck! I am pleased to hear that you enjoyed your stay with us while visiting the Danville area. I hope we see you again should your travels bring you back to the area. Thank you for taking the time to let us know how we're doing! -Harold

"No breakfast, coffee and lacking in towels"

2
20/09/2015

I guess we hit the wrong day - no face washcloths or towels, 1 little bar of soap, no coffee in the morning and no hot complimentary breakfast - no one at the front desk in the morning to talk to - so we left and will not return.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Hello Michigan Traveler, Thank you for taking the time to let us know how we're doing. I am saddened to hear we did not meet your expectations - or our own. This level of service you regrettably experienced is unacceptable and I understand your frustration, rightfully so. I recently took over this property and we are in the process of making changes to better service our guest. Please rest assured this feedback does not go unnoticed. We are working quickly to ensure this does not happen again to our future guests. I certainly hope we can earn your repeat travel to the area and most importantly, your trust. Again, thank you for taking the time to let us know how we're doing. Should your travels bring you back to the Danville area, we hope to see you again! -Harold

"Mr Sean Clark"

3
19/09/2015

Inter net slow and kept getting kicked off. Furniture is worn and needs replaced. The hotel was very quick to bring Fridge to the room. Check in Check out was fine. The pool area could use a little cleaning.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Hello Mr. Clark, Thank you for taking the time to let us know how we're doing. I understand there were some areas with your stay you were unsatisfied with. I understand how these items can impact your satisfaction and overall travel experience. On behalf of the team and myself, please accept my apologies. I am pleased to say we have gone through a complete internet upgrade, both equipment and speed. You also mentioned you not having a refrigerator upon check in. We have a very limited quantity of these; from time to time they are requested for guest currently staying with us which limits the availability of them for requests. This is something we are working to improve. Thank you again for letting us know how we're doing. Should your travel bring you back to the Danville area, we hope to see you again. -Harold

"Trip to Knobles Amusement park"

4
14/09/2015

Hotel staff were courteous and helpful, room and facilities clean, great place to rest after a day at the amusement park with grandchildren. The continental breakfast could stand some improvement, otherwise I would stay again.