Best Western Hotel Danville Inn, Danville

Everything was great except the refrigerator was noisy in Room 318. I had a hard time falling asleep . I was going to Geisinger in Danville for a procedure and I really needed more sleep. I probably should have asked to change rooms but it was two AM.

karen Kruleski, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and guests in the near future. We hope that when you are traveling through the Danville area you will come and stay with us again.

Clean, (inexpensive) $105 total for one night on Priceline, friendly staff, decent free basic breakfast variety with hot eggs, pancakes, sausage. Excellent shower head pressure, wide tub and curved shower rod. Two beds, desk, microwave, mini fridge, closet, flat screen tv, clean carpet, smelled clean. All good, would recommend.

karen Kruleski, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for your review and comments. We are so happy that you had a great experience and we hope that you will return to our property when you visit the Danville area. Our staff takes great pride and ownership in the hotel and it shows. Thanks once again.

Had a wonderful 2 night stay. Hotel is very clean and the staff goes above and beyond. Nice breakfast with a decent choice of items. 24 hour coffee or hot chocolate. A little sad the pool was closed for repairs but what can you do. Good size room with comfortable beds.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for being our guest during your journey. We certainly appreciate the comments and feedback. When you are passing through the area, please consider staying with us again. Thank you

The room was clean and updated. The staff was very friendly. The breakfast was very good. Not just waffles but eggs, sausage and potatoes. The location is very convenient. Quick on and off route 80. Safe area

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. We hope that when you are traveling through the Danville area you will come and stay with us again. Thank you again,

Very nice room and bathroom, terrific staff and grounds and upkept building. Fully staffed, full breakfast. Jaenael? and Karen were great. Pool temporarily closed for maintenance. Toilet sits a bit low for me but for kids that's good. So-so water pressure in shower but overall great. We stayed in 110 right next to lobby-so convenient!

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. We hope that when you are traveling through the Danville area you will come and stay with us again.

I selected Danville's BW based on past reviews and wasn't disappointed. Its location made it easy to accomplish the photography I intended to do while staying in the area. My room was both comfortable and clean which added to a relaxing stay after a long drive. Nearby was eating places, both fast food and restaurants, another check in BW's favor!

Had to take my son for a doctor's appointment made the reservation online my only complaint is that I was unaware of a temporary additional charge before I got to the hotel an checked in. If making the reservation online that there should be a reminder. Unfortunately the pool closed.Other then that everything was great will definitely stay again

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. We hope that when you are traveling through the Danville area you will come and stay with us again.

Convenient location, friendly staff, quiet other than subtle highway noise, good full breakfast, much cheaper than comparable nearby hotels. I would definitely stay again for a road-trip stopover where what you need is a good sleep and quick in and out.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
We appreciate your comments and review. We are so happy that you had a great experience and we hope that you will return to our property when you visit the Danville area. Thank you again.

The hotel is nice and our room was clean. The hotel is located just off of the highway. There is a gas station and a McDonald's across the parking lot. We stayed overnight for a scheduled surgery the following day and to have a comfortable place to work on homework for the duration of the procedure. There was a desk in the room with more than enough workspace for my laptop and I had no issues with the wifi. I give this hotel a 5 star rating! Also, it was much cheaper than the other hotels located nearby.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
We appreciate you taking the time to review and comment on our hotel. Our staff takes tremendous amount of pride in their service, the property and most importantly the guests. Thank you again and when you are traveling through the Danville area we hope you will stay with us again.

The hotel website lists an indoor pool as an amenity, which was the main reason I was willing to pay $100 for a night at this hotel so my son could enjoy the pool before surgery in Danville. However, the pool is closed and apparently has been for a while with s no clear plan to re-open it. On top of this, the room smelled strongly of a perfume smell that is now in all of my clothes that were with me. The "double" beds were small and uncomfortable to fit even an adult ans child. Also, the design of the curtain to the outdoor was confusing, and I could not figure out how to close the heavier curtains to keep the streetlights from shining in. On the upside, the front desk staff was friendly and helpful, and the room was clean. Overall, however, it was over-priced for such a basic room.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
We appreciate you taking the time to review us and we would like to apologize about your experience at our hotel. We do take seriously the issues you mentioned in your review. We have reached out to the appropriate department to eliminate the issues. We hope that you will stay with us again as you are traveling through the Danville area.

Clean, quiet, friendly staff, nicely off the road but close to highway, gambling in the lobby!… winners too … Comfortable bed, hot showers, good running heat air conditioning and refrigerator in my room oh and small microwave

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
We appreciate your review and comments. Our staff takes tremendous amount of pride in their service, the property and most importantly our guests. Thank you and we hope you choose us again when traveling through Danville.

Have stayed at Best Western Hotels in the past and always count on the experience to be good. Clean and safe, with easy check-in / check-out, and a good breakfast to start the day. Would definitely recommend Best Western and the front desk staff to be helpful.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding you recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. We hope that when you are traveling through the Danville area, you will come and stay with us again.

I've stayed here many times over the past several years. It has always been very clean (no "hotel smell"). The staff is friendly, and the rooms are very clean. The breakfast included is good. The location is good and is pretty quiet, making it easy to sleep.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for being our guest during your journey. We certainly appreciate your comments and feedback. Our staff takes tremendous amount of pride in their service, the property and most importantly our guests. Thank you and we hope you choose us again when visiting Knoebels.

I checked into this Best Western for a short stay & it was nice! I'd never been to this one before, but it was clean and the woman who checked me in was extremely kind. The hotel was quiet too. While it could have been a little more updated, I don't think it detracted from the stay & I enjoyed my time here.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you Kristin for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. We hope that when you are traveling to the Danville area you will come stay with us again.

We decided to give this hotel a try after a long day at Knoebels; where we normally camp. I am so glad that we found you. The rooms and hotel were very clean. In fact the entire hotel was immaculate. The rooms and bathrooms were on the larger size compared to similar hotels. The beds were comfortable too. I should have asked more more pillows; but did fine with just one. I have to say the shower was the best!! The water was hot and wasn't lacking in pressure at all. We all raved how it was the best shower we ever had at all the hotels we ever stayed at. It was perfect and helped with the back pain I was experiencing after a very long day of walking. The breakfast was good as well. We will be back again the next time we go to Knoebels!!

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for your review and comments. We are so happy that you had a great experience and we hope that you will return to our property when you visit the Danville area. Our staff takes a tremendous amount of pride in their service, the property and most importantly our guest. Thank you again.

We were traveling from out of town for my surgery and wanted a nice local place to stay during this trip. This hotel was everything we wanted it to be. Clean lobby, polite staff, room was clean, nice shower, comfortable beds, AC worked perfectly and best of all, the room didn't smell like a typical hotel room. Beds were made and towels refreshed every day. It was all clean and fresh, just like home. Breakfast was good, nice selection and all very clean as well. After having major surgery, it was so nice to have a comfortable and clean place to stay. Thank you!!

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for your review and comments. We are so happy that you had a great experience and we hope that you will return to our property when you visit the Danville area again. Our staff takes a great deal of pride and ownership in the hotel and it shows. Thank you once again.

Everyone at this hotel was very friendly - front desk, breakfast crew, room service. They have a strict non-smoking policy, which we appreciated. Rooms were very clean and in excellent shape. Beds were comfortable and showers had good water pressure, etc. We had no complaints about our stay. Breakfast had some hot items (like eggs, waffle maker) in addition to traditional continental breakfast items (yogurt, fruit, cereal, pastries/bread, juice). When we stayed, the pool was not open, so do check with them before booking if that is important to you. In our experience, there were better rates available booking at least a few days in advance, so keep that in mind as well (and keep in mind weekends are priced at substantially higher rates). This hotel is very accessible and quiet- we did not experience any road noise. If you need special accommodations, they make efforts to meet them (we had 2 rooms for our family and were able to get them side by side). Thank you to all who made our stay enjoyable! If we are back in the area, we will look them up first.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for being our guest during your journey. We certainly appreciate the comments and feedback. When passing through the Danville area, please consider staying with us again.

Booked this hotel for the indoor pool to use in between our outings and it was not open. This happen and I understand but the way it was put was that it has not been open and will not open for quite some time. This feature should be removed from your website until it is repaired. It was a deciding factor on booking this hotel for a lot of guests this weekend. Many people were upset.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. We hope that when you are traveling in the Danville area please come and visit us again.

Always amazed by how nice the personnel are at BW hotels. Room was nice, beds comfortable, shower fine and breakfast edible. What more do you want from a basic hotel? I usually stay at IHG hotels because I have a high rewards level and a credit card with them but I am finding that I like BW more. I travel with one very well behaved small dog and am getting tired of the increased pet fees from IHG.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. We hope that when you are in the Danville area you will come and visit us again.

Everything about this Hotel was top notch... from phone reservation to finish! ALL was pleasant, great hot breakfast, service desk conversation and area suggestions, service supurb! Best shower and sleep ever!

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and guests in the future. We hope that when you are in the Danville area, you will come an stay with us again.

We regularly travel form Ohio to Boston to see our children. The Danville Best Western is about half way. We look forward to our nights there. The staff is great and the rooms very clean and well maintained. Also, we have an aged dog who needs a first floor room and to be close to the car. Our rooms always meet her needs. Also, there are peasant grassy areas to walk her.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
We appreciate you taking the time to review and comment on our hotel. We hope that you will once again choose our hotel when you are traveling through the Danville area.

I highly recommend the Best Western in Danville, PA. My elderly parents stayed here, and the staff was so accommodating…from helping them get a mobility accessible room to helping them get their breakfast every morning. The front desk and cleaning people were kind and friendly!! The hotel room was spacious and clean. Bed & pillows were comfortable. What a great hotel!

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
We appreciate your review and comments. We are so happy that you had a great experience and we hope that you will return to our property when you visit the Danville area again. Thank you

Cons: The front desk staff was not visible except upon check-in. The tub was clogged and quite a bit of water was leaking out of the faucet while the shower head was running, although the room clean. Less important, but still deficient - no microwave or USB ports Pros: The staff manning the continental breakfast was efficient and friendly. Overall: Not very impressed compared to the other choices in town

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that if you are in the Danville area, you will come and stay with us so that we could have another chance to provide you with a superior experience.

We were so pleased with our visit to the Best western in Danville. The front desk staff were so kind and helpful. The rooms were very clean and everything replenished promptly. The breakfast was very adequate.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and guests in the future. We hope that when you are traveling through the Danville we will come and visit us again.

A wonderful clean stay at a surprisingly affordable hotel. Amazing FREE continental breakfast that offered hot as well as cold food options. The hotel was close to major highway and local attractions.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for being our guest during your journey. We certainly appreciate the comments and feedback. When you are passing through the area please come and stay with our hotel again.

Clean rooms and very nice showers. Helpful staff. Pretty typical morning breakfast. I hope my next stay the pool is up and running! I would recommend for a stay in the area. I have stayed multiple times for work.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to provide a superior experience for you and guests in the future. I hope that when you are in the Danville area you will come and stay with us again.

Hotel was very clean. Staff was extremely friendly and helpful. Great location. Room was very clean and larger than we expected. Parking lot was safe. We will definitely stay here again in the future.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. I hope that when you are in the Danville area you will come and stay with us.

Make sure you count and take pictures for proof of all linen, including the pillowcases and towels. I was wrongfully accused of taking a fitted sheet, plastic bag, throwing out a perfectly clean pillowcase and messing up towels to be charge an extra grand total of $144. What a way to steel money from the consumer. Which would be to create false statements for false charges. Just beware people if you can find somewhere else better to stay, do so. I do not recommend that you stay at this hotel.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

I recently stayed here for one night and had the most incredible outcome to what could have been a disastrous experience. The hotel and room were spotlessly clean, and looked practically brand new. Check-in was a breeze and even came with a "Thank You for being a Rewards member". Every Staff member was friendly and polite. Upon checkout, I left my luggage on the sidewalk and never loaded it into my car. I didn't discover my mistake until 10 hours later when I arrived home and it was missing. I immediately called and Martin assured me that they had my bag and that I wasn't the first guest to have done this. He offered to box it up and ship it to me. The coordinated efforts of Sunny, the manager, and Karen at front desk along with various other Staff worked seamlessly to get my bag boxed up, picked up by FedEx and delivered two days later which included a holiday weekend. I was blown away by their quick and thoughtful action and the results. I didn't disclose, but I had valuables in my unlocked luggage of both material and sentimental value and figured there was a low probability that those would arrive intact. Not because I thought the Staff were dishonest, but because the bag had sat on the sidewalk for an indeterminate amount of time and anyone could have gone through it before turning it in to the front desk. But joyfully, I was wrong; all was exactly as I had left it and all my belongings were accounted for. I doubt there are many places anymore where the outcome would have been such. I personally called the Manager and offered to do a couple of things to thank him and the Staff but he politely declined. All I can offer is my most sincere and humble Thanks to everyone who made this outcome possible. You and Best Western have my business whenever my travels take me to a destination you serve. Keep up the great work and know that you made a big difference to this guest. With Deepest Gratitude!

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for your review and comments. We are so happy that you had a great experience and we hope that when you are in the Danville area, you will come and stay with us. We are so happy that the luggage got to you so fast and everything was there. Again we appreciate our guests and would try and help them out in anyway possible.

We booked a quick Valentine's Day getaway to the whirlpool room. The hotel room was spotless and comfortable. The whirlpool did not disappoint. Let's talk about those pillows....best pillows I've ever slept on. Staff was welcoming and accommodating. Location is convenient. We don't live that far away but when we want to get away to a whirlpool room again, we will definitely come back here.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
We appreciate your review and comments. Our staff takes a tremendous amount of pride in their service, the property and most importantly our guests. Thank you and we hope you choose us again when visiting the Danville area.

Please count your towels and make a record. They will charge you a towel if it's missing. They charged me for a towel that I “took” and never did. I'm a nurse, why would I steal a towel?!?! They will also charge you on your credit card without approval or notice. Pay attention to your credit card statements.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
We appreciate you taking the time to review us and we would like to apologize about your experience at our hotel. We will be addressing the issue that scored low in our survey. We do hope that you will stay with us again as you are traveling through the area. krk

I would recommend this hotel for its outstanding service, cleanliness, and professionalism. There was a dysfunctional heating unit in our room which cycled on and off frequently. I reported it after we left, and the staff listened and said they would attend to it.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for being our guest during your journey. We certainly appreciate the comments and feedback. When you are passing through the area please consider staying at our hotel again. Thank you krk

I will give this hotel a five star review. Check-in process, quick, smooth and easy. The grounds of the hotel kept very well. Every area of the hotel is very clean & well lit. All the staff here very friendly & helpful. Conveniently located next to the interstate. Very good and stable internet. Karen Front Desk Manager, she gets a 5 star too!!

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for the review and comments. We are so happy that you had a great experience and we hope that you will return to our property when you visit the Danville area. Our staff take a great deal of pride and ownership in the hotel and it shows. Thanks once again.

We travel on 80 across Pennsylvania frequently. And we have a small dog, so finding nice hotels is a bit tricky. We have stayed at 3 different Best Westerns along 80, and this is the nicest. It was recently renovated, and it was very clean. Also, the town nearby has many dining options, which is a big plus for us. We drove 650 miles that day, and we really hoped for a nice meal with a cocktail. Most restaurants in the town are not open on Monday, but we found one that was outstanding! Breakfast was simple but high quality. The coffee was excellent, something that I don't say very often about a Best Western! We will definitely stay here again. Just remember, this is a Best Western, not a Marriott! But it was just what we needed!

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for your review and comments. We are so happy that you had a great experience and we hope that you will return to our property when you visit the Danville are. Our staff takes great pride and ownership in the hotel and it shows. Thank you once again.

Loved my stay! I was in town due to a family emergency. My stay allowed me to unwind and focus on the needs of my family. I was also able to work remotely between hospital visits. Clean rooms, friendly staff, 24-hour coffee bar, continental breakfast, easy check-in/check out. Perfect location!

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for the review and comments. We are so happy that you had a great experience and we hope that you will return to our property when you visit the Danville area. Our staff takes great pride and ownership in the hotel and it shows. Thank you once again.

This BW made my wife and I feel very welcome. We have family in the area and choices for lodging are very limited and not very good quality. Will definitely stay here again in the future. Staff were extremely engaging and friendly. Nothing negative about this saty.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for being our guest during your journey. We certainly appreciate the comments and feedback. When you are passing through the area, please consider our property for your stay. Thank you

The management at this hotel always get it right, which is why I stay at this location. The rooms are clean and the staff is always accommodating and friendly. The breakfast area is always clean and organized. Coffee is available 24/7.

karen krukie, Guest Services / Front Office at Best Western Plus Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay or how we can improve, you are helping us deliver a superior experience for you and guests in the future. We hope that you will come back again when you are in the Danville are.

This hotel is always in tip top shape. The rooms are spacious, clean, and comfortable. It is close to restaurants and other shops. Knoebel's amusement park is also close by with easy access. The staff is friendly and accommodating.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a superior experience you for and guests in the future. We hope you will come and stay with us again.

The staff is so friendly and helpfull. We stayed labor day weekend. We needed to travel with our small dog, which was not a problem to have her with us, here. The hotel was so so clean. Our room was very clean. Very nice, updated. We were very pleased. And it was obvious that the staff were working very hard to keep everything sanitized. We had no concerns as far germs spreading. I just cannot say enough ,how everything was clean. We will visit again in October. My husband was working , I was touring around.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
We appreciate your review and comments. Our staff takes a tremendous amount of pride in their service, the property and most importantly our guests. Thank you and we hope you choose us again when visiting Danville

Very overpriced for filthy carpet, frayed upholstered furniture decades old, mattress toppers to extend life of overused mattress. Creepy, dark room. Pool "closed for maintenance" is a stretch of truth. This old pool hasn't seen water in a very long time (likely years).Other guest rooms stuffed with many family members. Carpet so dirty that bottom of feet turned brown.So many toppers on mattress that it sits dangerously high off the ground (don't let your child fall off that bed!) Felt ripped off and creeped out.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

My 8 y/o daughter, boyfriend, and I stayed for one night to visit Knoebels only to get charged with $250 for smoking in the room. The woman working the front desk when we stayed Monday night 08/16/21 seen me smoking OUTSIDE herself when she took the trash out and asked me how my room was. When I called and asked about this charge they said it smelled of marijuana. Now, I do carry medical in the state of PA because of my trichotillomania, I even have to wrap my head in a scarf. However, it was not smoked in the room with my 8 year old daughter!! I am APPALLED!! Manager Karen WAS NO HELP! Also, here's a picture of a roach I was so kind enough not to complain about.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

Staff was very friendly and helpful. Hotel was very clean. Breakfast was good had plenty to choose from. Staff changed bedding when asked staff was very friendly. I had my two dogs with us and everyone was nice to them as well.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and guests in the future. We hope that when your in the Danville area again you will come and stay with us. Karen Front Desk Manager

Just Kidding! This hotel is REALLY Nice! The rooms are BIG and the Hotel is Really Clean, they have a really good breakfast bar. Did I say Clean? FRIENDLY Staff and its really inexpensive. Are you going to Knoebels? This is the place to stay. (Pens)

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and guests in the future. We hope that you will stay with us again when your in the Danville area.

Room was good but the jacuzzi didn't work the jets had hardly any pressure. The staff at the front desk was extremely helpful and friendly they helped us plan out our trip and places to go and visit they were top notch.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and guests in the future. We hope you will stay with us again.

This was such a pleasant place to stay! Staff was very courteous and friendly! The room was clean and the hotel was quiet. Who could ask for anything more! If we ever come back this way we will stay here!

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, your are helping us deliver a superior experience for you and guests in the future. We hope that you will come back again when traveling in the Danville area.

Very clean, staff very friendly! Will definitely stay there again. Looking forward to pool and breakfast being open in the future. Very close to Knoebels and highway, which made our trip and traveling very easy!

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you like about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. I hope that when your in this area again, you will come stay at our property.

⭐️10 out of 10 stars for the Best Western in Danville, PA⭐️ As a travel nurse, I experienced multiple hotels and can say that this is by far the best hotel I have stayed at. The staff is absolutely amazing!!! They are beyond welcoming every single morning and each afternoon as I'm heading to work. They really make being away from home a little more tolerable. I am very thankful to have found a place to stay where I feel the most welcomed at. They always have a room cleaned right away if needed. The rooms are always spotless. I never have had to worry about my room being subpar. The environment is quiet and relaxing. They do nothing but their best to try and accommodate requests/needs/etc. Honestly, it is hard to put into words just how great every single one of my stays have been here over the last few months. If you need a place to stay in Danville or the surrounding area do yourself a favor and stay here.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
We appreciate your review and comments. Our staff takes a tremendous amount of price in their service, the property and most importantly our guests. Thank you and we hope you choose us again when working or visiting in the Danville area.

This property is very well kept! Good outdoor lighting, landscaping was well groomed. The room was clean and comfy beds and pillows. Amazing staff from housekeepers to front desk! Always had nice hot shower/bath. A nice grab and go breakfast.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. We hope that when you are traveling in the area again, will come stay at our property.

We got the room with the jacuzzi tub and couldn't have been more happy! Everything was cleaner than expected and everyone was very accommodating! The breakfast was better than we expected with covid precautions and all! Will definitely stay again

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, (clean room, and great staff) and how we can improve, you are helping us deliver a superior experience for you and guests in the future. I hope that you will come back and see us again soon.

The Best Western in Danville was clean and the staff was wonderful. I would suggest booking through the hotel itself vs. the website. The staff is very willing to help with anything, but are limited to how much they can help with reservations made through a website.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back again soon.

Really bummed about this hotel- specifically made reservation to be able to go to the pool and have a nice included breakfast in the morning- 2 things this hotel DID NOT HAVE and learned only upon check in. Yes, it was conveniently located 15 min north of Knoebels but the pool had been drained and only drinks for "breakfast included" rate. Had to hear how short staffed the hotel was- not Covid related. Would've driven the 3 hrs home with 2 exhausted kids and one rowdy dog if I had known I would be charged over $300 for a disappointing, loud night. Seems like they also only filled one wing of the hotel creating a lot of noise and traffic.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey about your recent stay at our property. On behalf of our entire staff, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

We stay at this Best Western approximately 5 times each year. The rooms are always very clean and the service is the best in the area. We have friends that stay at other motels in the area at the same time and we feel that we get better quality for our money. If you have any problems they take care of them right away. The ladies at the front desk Karen and Rinku are so helpful they always make you feel very welcome and are excellent representatives of the Best Western Hotel Corporation.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon.

I checked in for a one night stay after making a reservation based on other reviews and the price. I was very pleasantly surprised. The hotel was very well kept. Covid restrictions were in place and everything in my room and lobby looked spotless. The front desk people made check in and out fast and efficient. The room was quiet. There was a McDonald's conveniently across the street and fuel nearby. The complementary breakfast was good, including a breakfast sandwich that was freshly made. I wouldn't hesitate staying here again if I am ever in the area.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope that you will come back again.

Very nice place to stay, peaceful and quiet. Is a none smoking hotel, nice green view from the room window Professional Personnel. Good and fresh free breakfast I really liked the coffee. But No cooler no microwave in the room.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. We hope that you will come back and see us again

Went to this location at 9 am Today as we were not happy at the Hampton Inn. Walked in waited ten minutes - no one came to desk - I could hear them in back room laughing and talking. There were unattended bags of breakfast foods on a table that anyone could have taken, states Pool not open due to covid yet other establishments had it available. Foyer was dirty.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
We appreciate you taking the time to review us and we would like to apologize about your experience at our hotel. We will be addressing the issues that scored low in our survey. We do hope that you will stay with us again.

Nicely, newly renovated. Kind and caring front staff. Exceptional service! Some things were changed bc of covid, but that did not stop any level of quality. Close to Geisinger hospital and conveniently located to many other things.. fast food, pharmacy, gas, etc.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
We appreciate you taking the time to review and comment on our hotel. We hope that you will once again choose our hotel when traveling through the area.

We stayed at the Best Western Danville for 2 weeks because we had to attend to a family member at the Geisinger Medical Center and this was the perfect place to stay because it was convenient (close to the highway and the hospital), it was very clean (the room & common areas), and the staff was very friendly (to us and our dog). I highly recommend this hotel.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for your review and comments. We are so happy that you had a great experience and we hope that you will return to our property when you visit the Danville area. Our staff takes great pride and ownership in the hotel and it show. Thank once again. Also we loved your dog !!!

We chose this location because it was along the route of our 15 hr drive from IL to CT. After all day in the car, we were really looking forward to our upgraded room with a hot tub. However, once the tub filled half-way, the water turned cold. I called the front desk, and the clerk said he would reset something and that we should wait a few minutes then turn the water back on. We did as told, and the water was hot, so I called the clerk to let him know. Unfortunately, after a minute the water turned cold again. We tried waiting 30 minutes and filling the tub again; same thing happened. At this point, it's 10PM and we have a 6 hr drive the next day, so we went to bed. At check out, I told the clerk what happened and said I'd be happy to pay for the upgrade to a king room, but not the added upgrade for a hot tub that wasn't. She said the manager would be in at 3:00 and call me. Two days later, after no call or credit to my account, I called the hotel. I spoke with a nasty man with an attitude who immediately said there'd be no credit because I indicated everything was fine. He was not a manager, so I asked that one call me. When Karen called she agreed that there would be no credit because I should have called the desk for the second time so they could move us into another room. I said, "Do you really think I should have packed my belongings at 10pm and moved to another room? Not only did we have a 6 hr drive the next day, but I'd wiped down our room when we arrived as an added precaution." I reminded her that I wasn't asking for a free room, just to not pay the upcharge for the hot tub. She refused to budge and we went round and round. I said, "I'm done arguing, I'll post a review and let others decide if they want to stay someplace with a distorted sense of customer service." She said, "Fine-have a nice day," in the tone snarky people with no customer service use. There are tons of hotels in Danville just off the expressway. I suggest readers find one that values their guests - for our return trip, I know I'm going to!

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
We appreciate you taking the time to review us and I would like to apologize for the situation that you talked about in the review. We will be addressing the issue that scored low in our survey. Once again please except our apologize

Both front desk ladies were amazing! Breakfast was good even though it was take n go. The rooms were nice and clean. The shower was awesome and great pressure. The bed was comfy. The floors looked very clean

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
We appreciate you taking the time to review and comment on our hotel. We hope that you will once again choose our hotel when traveling thorough the area again.

Hotel was excellent. The rooms were super clean and cozy, plus prize was great! The staff was amazing and very friendly. Close to Geisinger Danville and many local attractions. Definitely will be staying again in the future!

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for your review and comments. We are so happy that you had a great experience and we hope that you will return to our property when you visit the Danville area again. Our staff takes great pride and ownership in the hotel and it shows. Thank you again.

My husband and I had to travel to Danville for Covid vaccine shots during a winter weather advisory and booked an overnight at the Best Western Danville to be close for our 7 am appointment. The hotel was just what we needed to relax in peace and comfort, knowing we were close by. The attention to CDC cleanliness protocols is evident and we appreciated that. I booked online and then called to see if we could get a microwave and mini fridge in our room and were accommodated, no problem. We brought in our own dinner foos but were happy to enjoy the hot breakfast sandwich and breakfast bag including a perfectly ripe banana in the morning. Karen at the front desk was gracious and efficient during check in and check out in the morning was equally smooth. A good option when there are not many others in the vicinity.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for your review and comments. We are so happy that you had a great experience and we hope that you will return to our property when your in the Danville area again. Our staff takes great pride and ownership in the hotel and we are proud of our employees. Thank you once again for the wonderful review.

We stopped here for a night at the end of the first day of a long three day drive. It was the perfect right-off-the-highway hotel. The room was clean, spacious, and had all the amenities. We had an SUV packed to the gills, and the parking area was well-lit and the area appeared safe. There was no issue checking in with our dog, and the $20 pet fee was reasonable (as it goes these days). Special shout out to Martin who took our phone reservation and then checked us in at the front desk. There was no question that he REALLY wanted our stay to be perfect. Recommended without any second thoughts.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for the review and comments. We are very happy that you had a great experience and we hope that you will return to our property when you are in the Danville area. Our team takes great pride in the hotel and it shows it. Thank you once again.

As a travel nurse I felt the hotel I stayed at was harassing to the point I ended my stay early. I was called daily about housekeeping even though I told them I would let them know when I needed anything especially since I was working overnights and had my ADA dog with me.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

We love that Best Western welcomes us and our dog. We know that staying at a Best Western will always be a positive experience and we look forward to visiting Best Western hotels again. We will be back to the Danville PA location in the future.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We appreciate you taking the time to review and comment on our hotel. We hope that you will once again stay at our property when traveling through the area again.

I can always count on the staff to go above and beyond when I stay here. Only issue is bathroom drain slow so make sure it gets checked when u check in. Otherwise breakfast is great (well as great as hotel food can be). Rooms are cozy and always very clean and finally veryvery friendly and knowledgeable staff.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, we apologize about the draining issue you experienced during your stay and we will have our maintenance department address the issue immediately. We do hope that you will stay with us again when traveling through the area.

staff was wonderful this is a great hotel to stay if your in town visiting Geisinger medical center. its close many places to eat, quiet and a friendly staff. although due to covid the breakfast wasn't opened like usual but they offer sandwiches and many other choices which is nice if your in a hurry.

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. I hope that you will come back again.

I booked the hotel for 2 rooms for a one night stay. I had specifically asked for 2 handicapped accessible rooms close to each other. We were given 2 adjoining rooms. We checked in at 10:30 pm after a day at the amusement park after not being able to check in earlier. The next day we left before check out time as we were heading back to the park. My card was not only charged for the two nights but also $250 for supposedly our room smelling like smoke, mind you none of us smoke as I am on oxygen. My husband went outside the 2 times he did smoke. When I called I got nothing but the run around about how the gm was not available and the room reeked of smoke. I ended up fileing a formal complaint. I hope this gets me somewhere. Word to the wise watch your credit card bill!

karen krukie, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The hotel was convenient to the highway, clean room, grab-and-go breakfast. The indoor pool was open but was small (got crowded quickly) and very warm (which is great for me). The beds were a bit hard, pull-out sofa mattress was flimsy (ok for a ten year old boy), but overall comfortable space. Lobby is small and adjacent to the breakfast area which is also small. Only 1 small elevator which led to people sharing the ride less than six feet apart. Staff friendly.

karen kruleaski, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about you stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. I hope that you will come back and see us again.

Hotel was very clean. Staff was friendly and helpful. After a long hot day at knoebels the kids were excited to go back to the hotel to swim. We had both complaints at all. Hotel and staff were great. We were traveling with family and they put our rooms together without us having to ask. Also, traveling with a large dog and they were very accommodating

karen kruleaski, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. I hope you will come back and see us again.

We stay at this location 5 times each summer. We are there anywhere from 3 days to 5 days. The staff are always friendly and very helpful. With the corona virus we are very comfortable staying there we feel the staff is doing everything they can to ensure our safety

karen kruleaski, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. I hope that you will come back and see us again.

Pro: Staff was helpful and friendly. Pool being open was a plus. Grab and go breakfast bags had a nice variety of goodies. Room was clean and large. A variety of restaurants, gas stations and a grocery store within 2 miles of hotel. I would recommend this hotel to anyone. Con: None

karen kruleaski, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again.

Stayed for an overnight while traveling through on vacation. Staff were friendly and helpful. Hotel in great shape, clean and great locaiton for my travels. Staff appeared to be practicing COVID protocol.

karen kruleaski, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. I hope that you will come back and see us again.

This was the first time we stayed at this Best Western. We had planned on staying at another place but they had to close because of utility problems. Happened to get an email from BW with a discount so we booked there. It was so much nicer than the other places. We really enjoyed our stay. Will be going to back to the BW next visit for sure.

karen kruleaski, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again

There was zero sanitizing by staff after dealing with guests. There were no available hand sanitizer. Guests were made to wear marks not even in the crowded elevator. I was ridiculed with my son on two separate occasions by other guests because we were wearing masks. Ruined our holiday as the pool was overcrowded with the same guests in it all day and night.

karen kruleaski, Guest Services / Front Office at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire staff I would like to apologize for not meeting your expectation. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The rooms are always clean, the property grounds are kept very well and the prices are reasonable. This is the only hotel I will stay at in this area. My visit with the Best Western is always enjoyable. I love staying at this Best Western Hotel and have for many years. The staff and owners are always so friendly, caring and accommodating, and I feel like I'm at home when staying there.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon. Sincerely

Checked out early wasnt refunded the extra day. Charged more money after leaving on top of a 25 dollar a day pet fee. This was a trip for my company to do important work which ended terribly. This hotel did not follow procedures corretctly either as a charge was put on my card not a hold.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are one of a few hotels in the area that accept pets and guest know up front that we do have a fee daily. I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The hotel was adequate. In my opinion, it was overpriced for the location and the amenities. We only stayed there because others from our conference had already booked with them. There are better and less expensive hotels in the vicinity

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding you expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Some of the workers are extremely Racist but some are really nice the rooms were ok besides the little funk they had and the chairs were dirty and full of stains but besides that everything else was Good

kru12, Manager at Best Western Danville Inn, responded to this review
We certainly apologize for your experience with our staff and we will look into that immediately. We do apologize behalf of entire BW staff and will do a better job moving forward.

I was very happy with our stay here, it was only for one night but the hotel staff were very friendly and helpful. My 6 year old son was thrilled with the pool. I would definitely stay here again if needed as it is very close to the hospital.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again. Karen Front Desk Manager

Stopped at this hotel on the way home from Philadelphia. Was happy to find that while only a continental breakfast was advertised in the tour book there was a full breakfast with eggs sausage waffles etc. Friendly greeting and fast check in though we arrived late at night. Only problems were that the tub drain backed up during showers and the hairdryer caught on fire when attempting to use. Reported both issues to front desk before check out and I felt the issues would be addressed before the room was used again.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

We were traveling to the area and had to cancel a reservation at a local hotel due to lack of amenities they offered but did not have. When we arrived at the best western the young lady at the counter was so helpful. She found us a room and accommodation for our family of five and made sure we had the items we needed. The next morning, staff was just as polite and the children were able to make their own breakfasts (waffles, cereal, egg sandwiches) which was amazing. The price was a perfect fit too. Was cheaper than I thought it would be, especially for booking when we arrived not prior. We will definitely travel using Best Western again.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again.

We were passing through and needed a night's stay. We are new to traveling with a dog (small boxer) and this place popped up as being pet friendly. It's a $25 fee to have a pet in your room. I wasn't excited about that. The room was adequate, the beds are full, not queens. That's a problem, probably more so than the $25 fee for the dog! Water pressure was fine, hotel and rooms were clean. We opted not to partake in the complimentary breakfast, it was too crowded and somewhat unappealing. McDonald's is right in front of the hotel, so we got our coffee and breakfast items there instead. I would stay here again, but only without the added expense of a pet. That just made it way too expensive for the quality of the room.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Booked this hotel for a long-drive road trip.right off the highway. Stopped by just to get some rest and sleep. The room is big and clean. very quiet. Breakfast is good. Staffs were nice. I didn't expect a Best Western in this rural area to be this good.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again. Krk

Right off the interstate, I80 at exit 212. Great price (senior rate), pet friendly($25 extra), super clean (outside, inside,rooms, etc.) assorted restaurants to eat at and many stores to shop at within eight miles.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback . By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon.

Very helpful front desk. Clean and comfortable. Slept like a rock. I took advantage of their breakfast. Lots of choices and tasty! Its quiet and exactly what was needed after a long day of work! Will be staying here again!

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon.

Everything was excellent. The staff, the room, the breakfast and the convenience. The express check out was convenient and the rooms were very clean and comfortable. The hotel is convenient off of I80.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon.

We always looking value. This hotel was clean everywhere. We were very comfortable, the room was a king bed and we had plenty of space. Bath was the cleanest I have seen in years at many hotels. We will be looking at Best Western first for our next trip. My friends stayed elsewhere and were very unhappy. I highly recommend this hotel. Our tournament is in Williamsport next year and I think we will stay here again and just drive a little farther to bowl.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon.

The check-in and out procedure was simple. The room, hotel and grounds were clean. If you're bringing a dog you must call directly and reserve a dog-friendly room or there will be an extra charge. Dog-friendly rooms cost an extra $25. There was plenty of room to walk my dog on the grounds - bring your own dog waste bags. There are trash cans at the entrances for disposal. Uber service is available, but there are few drivers. I did not swim in the pool, but it looked clean. The Wi-fi signal was strong.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon.

Hotel was clean and rooms updated. Everything worked!! Breakfast was good. Always refilling whenever it was low, nice and hot, great selection of breakfast foods. Staff was friendly and helpful. Weekend prices a little high but weekday prices were great!! We stayed on our way to Plymouth, MA. Enjoyed it so much we stayed at the same place on our way back home!!

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at out property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon.

We love this hotel because it is convenient to Knoebel's Covered Bridge Festival. The rooms are clean and roomy. The breakfast was delicious. The pool was refreshing. The beds are comfortable but could be larger. They are double beds instead of queens. Over all when going to Knoebel's this is the best hotel to stay in.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and guests in the future. I hope that you will come back and see us again soon.

The hotel is right off the interstate. I stayed two nights. My room was clean, ac worked well, staff were friendly. I didn't eat breakfast. Pillows and towels could be better, but that's 99% of hotels.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon.

During 3 night stay room seemed as if someone had been smoking in it. Temperature was set way too cool and arrangement of furniture was very inconvenient. Otherwise hotel was conveniently located and a good value.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding you recent stay at our property. On behalf of the entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

This place was good, all staff i came across was friendly and professional except one guy at check in. i guess he wasn't to happy i check in at 1am, but i will not give this place a bad review for one employee that doesn't understand he has a job because of customers. This place was clean and everything in the room worked fine!

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon.

We loved staying at this clean, friendly hotel! Check in and check out were extremely easy and friendly! Highly recommend this hotel, but skip the bacon and eggs in the morning. Other options were great!

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon.

Room was clean and well maintained as well as the rest of the hotel. Staff was friendly and helpful. Continental breakfast had a great variety to choose from. Only drawback was that the eggs and sausage were of a lesser quality. Overall fantastic value for the price

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon.

Upon check in we could tell that the Desk Clerk was having a bad day. Instead of handing my card back he tossed it at me as well as the pen I needed to sign the paperwork. He also checked us into a room that was already occupied and after returning to the desk to explain what the problem was his response was "My Bad". When ww finally got to our room the chain inside of the toilet tank had rusted through and broke and when taking a shower the drain was clogged. These things were not reported because if the rooms were being cleaned properly they would have noticed that at least the water was backing up in the toilet. The room appeared to be cleaned but after experiencing this I'm not so sure it was clean. I wouldn't necessarily recommend this hotel. Paid over $200 for 2 nights stay and the professional was lacking.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

The hotel staff was friendly during check in / check out. The room was very clean and modern. The pool was also very clean. The Breakfast had a great variety and was very delicious! We cannot wait to come back again soon!

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and see us again soon.

This was our third summer going to Knoebels and this is the hotel that we always stay in. I have never even considered going to another hotel, as I know that my experience will always be pleasant. The breakfast is always hot and there are always a lot of different options. The room is always clean and the staff is always friendly and very happy to help. My sons LOVE the pool and look forward to playing in it every year! I will be back again next year!

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon.

4 OF 5 NIGHTS OKAY-5TH DAY-RETURNED TO FIND ROOM NOT CLEANED-front desk=NO HELP JUST HANDED NEW TOWELS-breakfast only okay, but did have good service-don't recognise bw members with checkin options (points or snack pak)

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

This hotel seems like it has undergone some recent renovations. The rooms were very nice, large, and comfortable. The breakfast was also very good, with a couple of waffle makers, and the attendant was nice enough to get me gluten free cereal on request. The housekeeping/cleaning was outstanding. We have stayed in many hotels this summer and this one wins on cleanliness hands down. The towels were even folded in a decorative way! The front desk staff seemed very disinterested, but we got a good rate. I didn't feel like there were many dining options in the immediate area, but we were able to get pizza delivery and there is a McDonald's next door. Would definitely stay again.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. I hope that you will come back and see us again soon.

very nice place to stay. very nice breakfast and they had a nice pool to relax at and swim the only thing is they need a some more room for you at breakfast to sit and time could be a little longer. the people that where their had some big families and there war not enough seats to seat and eat your breakfast so you hadt go back and fourt to your room to eat so yor food got cold.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. I hope that you will come back and see us again soon.

Clean place. Good free breakfast. You have to request actual blankets at the front desk tho. What they put on the bed is like the same thickness of a sheet. The pool is on the small side. But i get the feeling that its never used so you could have the pool room to yourself. Seems like most of the guests are coming from knoebels so they arent really utilizing the hotel pool for entertainment.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire staff, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

I chose this hotel due to it's location of being close to family, it was a nice hotel well kept & clean. It also had a pretty decent continental breakfast. The only thing lacking for myself being an avid gym goer is this hotel no longer has workout facility on property, which was disappointing for a hotel in this day & age; for me that was a big deal breaker and probably would not return.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come and visit with us again soon.

Wasn't sure what to expect after reading some reviews. Outside of building looks newer. Inside was a friendly staff to greet us. Room on 3rd floor was quiet, looked newly remodeled. The bathroom looked like it was redone last week, felt very comfortable using it. Room was clean, comfortable bed, pillow options. Only complaint would be not much seating in breakfast area, staff solved that real quick by opening up meeting room for additional seating. Would definitely stay again and would recommend.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and visit with us again soon.

The hotel was clean. The staff was friendly and helpful. They change their breakfast hours to help accommodate travelers with kids. The hours for breakfast are longer which is helpful since the amusement park we were going to did not open until 11:00. The breakfast was best compared to any other hotel's continental breakfast.

kru12, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay (like the breakfast hours and breakfast food) and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope that you will come back and visit with us again soon.

This hotel was perfect. It is right off of RT80. It is clean. The staff is welcoming and helpful. The coffee and tea are available 24 hours a day. The breakfast is wonderful. There are many options that you can choose from. There's a second room for all the overflow of the guests using the breakfast area. The hotel staff keeps the breakfast area constantly filled. The hours of the pool and breakfast are perfect. The room was very clean. I am always concerned about how clean a hotel room is when I stay someplace. This is my second time staying at this location and could not be happier. The bathroom is cleaning. I was so pleased and look forward to being at a guest again.

17821, Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

The Staff was extremely helpful. The rooms were very clean. Our continental beakfast was very fresh and tasty. Breakfast area was very clean. The room was very quiet and peaceful. King size bed was extremely comfortable. Would return here.

We chose the Best Western for an overnight stop. The hotel was close to the I 80 and in very good shape. The cost was reasonable and the room was comfortable. I would stay again. Our only complaint was that the room was cooler than we wanted and the blanket was thin. We found the control difficult to adjust.

Great stay courteous Staff Karen at the front desk ...went above and beyond !!! Top Knotch !! Great Breakfast in the Morning ...Good advice as to were to eat Locally ...easy on and off rt 80 ...made my trip to the New Jersey Shore stress free !!!

This was a brief stay to celebrate my aunt and uncle's 70th anniversary. We arrived moments before a thunderstorm and rushed into the hotel. Baggage carts were readily available and we were greeted and quickly checked in. Being a member for many years, I was pleased that a stay bonus opportunity was brought to my attention and assistance was given so we could sign up. After checking into the spacious room, I noticed a refrigerator was not present. I walked down to the desk and the gentlemen told me they would try to get me one since I needed to refrigerate some medical supplies. They came up shortly with one and were so pleasant and helpful. The room was well lit with good TV available for my 91 year old dad. Spotlessly clean and fresh, this was a great deal for the price. The pool was warm and enjoyable. The breakfast was a great surprise. Even though it was listed as a continental breakfast, there were scrambled eggs and sausage in addition to cold cereals, waffle irons and mix, bagels and assorted breads and pastries. There were yogurts in a small refrigerator which were quickly replaced as they were used. The attendant was unobtrusive but efficient. And most wonderful of all, the coffee was not only passable, it was good! Gluten free options were available according to a sign but we had brought our own since finding GF foods can be chancy when traveling. Thank you for an excellent experience.

We stayed one night after spending the day at Knoebels Amusement Park. We were very pleased with the accommodations. We had two beds which were very comfortable. The room was spotless. Bathroom was a good size and tile was gleaming. No problem connecting to wifi. There was a nice variety of food for breakfast. We would definitely stay at Best Western again.

The location was near our planned outings. Everyone in our party found something good to eat at breakfast. The children loved the pool too. Groceries right down the road and restaurants hearby. Great value for the money.

Pros - The room was VERY spacious and clean. Beds are comfortable as well. Shower had good pressure and the provided shampoo, conditioner, and soap was satisfactory. The indoor pool was great too. The breakfast featured a waffle maker, pancake maker (and toppings), scrambled eggs, yogurt, fruit, and more. There was also a McDonalds and a gas station within walking distance, which was convenient. Cons - The parking lot is surprisingly small, especially for a truck and trailer.

We stayed during a competition weekend in a neighboring town. Great location, extremely clean, friendly and helpful staff, nice breakfast, and decent pool! In fact, others involved in the competition who stayed in the same hotel, booked in advance for next year! That says a lot about the quality!

We were in the area for a soccer tournament and this room provided all we were looking for. The hot tub in the room was a great addition. The breakfast was very tasty. It was really a deluxe continental breakfast. The staff was very friendly and helpful for anything we needed. The only issue was the room next door showered very early and the running water was loud in our room.

We stayed 2 nights for a soccer tournament. We paid over 200 a night for my wife, daughter and I to stay. The cost did not reflect the quality of the room and experience. The elevator was slow and rickety. The breakfast was ok but there was little of no seating area. We have stayed in hotels a lot for soccer and I can honestly say I feel a little ripped off at this point given past experiences. I was expecting much more given the Best Western reputation of quality.

Stayed here one night on a business trip. Had my doubts when booking it, but choices were limited for the area. I must say I was pleasantly surprised to find my room very spacious, clean, and up to date on decor. It's not fancy by any means, but we'll worth the value for what the night cost ($65). Worth staying again if I come to the area.

My family of four (two young children) booked at the last minute for an overnighter to knoebels. I was pleasantly surprised by the facility. We booked the king suite. Room was large and clean. Bathroom was spotless. Complimentary breakfast was huge with a pancake and waffle maker, eggs, sausage, juice, coffee, pastries and more. Pool was great. Hotel was quiet and in a safe spot. Lots of nearby restaurants and an easy drive up to knoebels. Bed was comfy. Staff was wonderful and accommodating. My only complaints are that the AC wouldn't stay on-it was one of those automatic ones and even with it on the lowest setting it didn't stay on. It was very warm in the room. We were able to open the window but it didn't help much. I would bring a fan next time. Also there was no fridge or microwave in the room which was a little bit of a pain with a baby. But the staff let me use their microwave so it all worked out. I would definitely stay again and maybe just bring a cooler!

We selected this hotel because it was dog friendly. The have a select number of dog friendly rooms. Ours was located on the first floor near an exit which I thought would be a good thing for taking our dog in/out to do her business. . It turns out guests were going in and out of that exit most of the night. We could hear the door slamming shut until well after midnight. On a positive note, the room was very clean.

We've stayed twice. it's a reasonable price for the area! Front desk staff as been extremely helpful and pleasant both times. The rooms are a bit dated but very clean. We would stay again if we were in the area.

I enjoyed my stay here. There were not many other patrons, but that was okay. It was quiet and comfortable. My room was very spacious and clean. The free breakfast was nothing exciting but had a variety of options. I returned after I checked out when I was heading out of town to use the restroom and the front desk staff was very friendly and welcoming me in allowing me to do so. She even encouraged me to take a tea or coffee for the road. Would absolutely stay here again! The only thing I would change is that they would have a gym.

This is a genuine bargain! We would stay here again. Our room was clean, the bed was comfortable and the staff was both courteous and helpful. Though waffles and bacon were good, the rest of the breakfast was "lack luster."

I booked this stay for work when I arrived after driving 16 hours I was very tired. The lady at the desk was wonderful very bubbly and happy so check in was easy. Got to my room and was very pleased it was a nice big room with a nice big tub. The biggest tub I have seen in a hotel. Breakfast was good not like most free breakfast. Compfy bed and easy to get to

I was welcomed by a very friendly staff. Check in was a breeze. My room was spotless and bigger than the average hotel room. After a good night's sleep in a very comfy bed, I started my day with a satisfying breakfast. A great experience for a good price :)

I wasn't able to park my truck in the parking lot for the hotel so I had to park down a hill next to a McDonald's and walk across the street in the dark, up a hill, and it was freezing. The girl at the counter was very pleasant and helpful. I'd say the groom was average nothing spectacular.

Trip was to visit some old areas that I used to be familuar with and visit and clean reliatives grave sites. Take in the changes over the years I've been gone with the military and Home land Security.

We stayed here one night to attend the Knoebels fall festival. We arrived about 3:30 and promptly had our room. It was on the third floor and very clean. The included breakfast was enough to satisfy everyone in our family - eggs, sausage, waffles, bread for toast and cereal. Given that we were just driving home, we asked for a late checkout so we could use the pool. They didn't hesitate in granting that request for us. The pool was very nice and warm. We would 100% stay here again.

This hotel had 2 major flaws. The bathroom had an automatic light switch which could not be defeated. So whenever someone had to use the bathroom in the middle of the night the light woke everyone else up.To mask truck noise we always turn on the ventilation fan. This unit did not have that option.And last, virtually every other motel in this class has a microwave and refrigerator, except this one. We didn't need it, but it's a pretty major omission.

best w, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We like this hotel because it is conviently located not far from Knobels. It also offers an awesome breakfast to start the day and an indoor pool to wind down at the end of the day. This year marks our 4th year staying at this. The staff is friendly and professional. Can't wait until next year.

Room was a nice size, we had 4 people. Good location, close to Knoebels. Room was clean--but beds need to be upgraded. Small and uncomfortable. For the price, I thought it was very average--maybe a little below average.

Staff are on their game clean, courteous, breakfast is a home run. I have stayed in other hotels in the area and I checked out early due to noise. Found the Best Western. Easy on and off the highway 80.

Old, smelly, noisy guests, music outside the hotel really disturbing for a good night sleep, far away from everything (need to drive everywhere because there's no bar or restaurant around). Way too expensive for the services offered.

I'm platinum with Best Western because I can almost always count on a good night sleep, with clean and comfortable accommodations. I also always know that I'll have a good breakfast in the morning. What else can you hope for? The next time I travel to Knoebels I'll stay here again.

Our stay was pleasant, and the front desk attendant was fairly nice. Pools are a must for our family , and children loved this pool. Breakfast was hot, with some great options. Would visit again. Room was clean and spacious.

We needed a last minute pet friendly place to stay close to Knoebels, and wound up here (about a 20 min drive from Knoebels btw). The staff was extremely friendly and helpful. The gentleman checking us in was patient and helpful despite having a lobby full of guests waiting to check us in. The room was clean, and the shower was nice and hot with good water pressure. My only negative comment was that the mattresses seem to be a bit worn and dip towards the middle. The pool was the highlight of the visit for the kids. It was clean and the water was heated to a nice comfortable temperature. Warm enough to get right in but not so warm as to not be refreshing. Breakfast was good. The eggs were so-so but they had a great selection of waffles, pastries, yogurt, bagels, oatmeal etc. Overall a good experience. I would definitely come back again.

I am giving an average rating because of the pool that was enjoyed by the five children in our family group, and the adequate breakfast that covered all the bases. However, the King suite that four of our group stayed in smelled of stale cigarette smoke, and the bathroom, although appearing clean, had a distinct urine odor. The AC was insufficient for the room and we were not able to change the setting. We all woke up with headaches the next morning. Staff pleasant, but aesthetics leave a lot to be desired. I expected better for the cost.

This was our second stay at this Best Western. We came as a group and had 4 rooms. We arrived at 9 PM and Liam was very helpful. He was the only one working and there were several people waiting in line to be checked in. He apologized that we had to wait (which wasn't more than 2 minutes) and was very prompt to get us checked in to our room. ~5 minutes after we checked in the phone in our room rang and he was calling to check on us. He wanted to make sure that our room was okay and to see if we needed anything. I was REALLY impressed! I have NEVER stayed in a hotel before that has called right after we checked in. He really went above and beyond to make sure everything was okay. Breakfast the next morning was hot and constantly refilled. All of the staff was very pleasant and accommodating! I will absolutely stay here again!!!

The reviews seriously scared me .. WRONG!!! Clean rooms, clean bathroom.. clean bed. That's all that really matters and it was perfect. Me and my daughter used the indoor heated swimming pool.. very nice. Breakfast is continental .. some hot. It is what it is. But if you want to pay more money McDonalds is 200 yards away. 15 min drive from Knoebels... Don't believe the nonsense reviews on how someone didn't get the bed they wanted ... ??

Told on arrival that my king room was not available I had requested. They only had king sweets for $60.00 more. I took the double queen room. It was double TWIN beds, wife not happy but it was late after a long day. Took showers and tub didn't drain so 4 inches of water on our feet. Went to sit down and the chair was filthy. Wouldn't even sit on a towel their. Was going to get ice and the bag in the bucket was wet, as in used before. Stains on the walls, bed linens and carpet. Mgr would not upgrade a rewards member to a king even with this experience. STAY AWAY not a Best Western quality location at all.

Great stay. Very nice staff. Clean rooms. Was surprised the doors to enter were not automatic. Convenient location, right off the exit ramp. Everything was great. Just don't have the breakfast. Microwaved eggs and sausage with bad coffee.

This hotel has easy on and off access to Interstate 80 - that's why we stopped there. The rooms are clean, and larger than usual for a limited service hotel. The free breakfast is just marginally ok, nothing is fresh. No one was at the front desk when we checked in about 6pm, just a bell on the counter. We rang the bell and, after a few minutes, an unfriendly, unkempt clerk appeared to check us in with no eye contact and no smile.

We have been to Danville many times as it is close to our favorite amusement park, Knoebels. We hadn't stayed at the Best Western so we took a chance and we're so glad we did. We had an adjoining room with our little grandson and his parents which made things even more fun. The large indoor pool is a plus and is well kept. The room was large and clean. My only complaint was that it could have easily fit 2 queen beds rather than the 2 doubles. Also, a small refrigerator would have been nice but the friendly staff took care of keeping our perishables. Breakfast was good and was replenished often. All in all, this is a great place for a nice and relaxing time.

We arrived at 2:30 AM exhausted and without a reservation, but the desk clerk was kind, friendly and helpful. Our room was clean, quiet, spacious and their pet rules were very reasonable. On our journey, we discovered some pet friendly hotels had dirty rugs and smells, but this one was nice and clean. Breakfast was good and plentiful.

I stayed at this hotel earlier this month & had a good stay! There was a slight problem upon my arrival but it was not the hotel's fault, it was Hotwire's, which I used to book this reservation. The hotel was sold out and there were no more rooms available, and Hotwire was supposed to contact me to inform me of this, but they never did. Thankfully, the super helpful man at the front desk was able to accommodate my reservation by fixing up a room that was not in service. The room was clean, which was all that mattered to me! I got a good night of sleep & enjoyed the free breakfast the next morning. Thanks for a nice stay!

Pros: Close to highway, close to Danville, reasonable prices, clean guest rooms Cons: Non-smoking rooms smelled of smoke, thin walls and floors This is a basic hotel, providing a clean, safe place to spend the night and little else. This wouldn't be a problem except the rooms in the non-smoking facility smelled like smoke, and the front desk staff was more or less indifferent to the complaint. The walls and floors are also thin, so kids jumping around in other parts of the hotel can easily be heard (the entire bed shook whenever someone in a nearby room closed their door). A good night's sleep was had, but things didn't calm down until around 11:00, which is far too late if you're the kind that turns in early). The bed was very comfortable and aside from the odor in the room, everything was clean (the bathroom was among the cleanest I'd ever experienced). The town of Danville isn't far away, so grocery stores, gas stations, and restaurants are within a five minute drive. Knoebels, which is the reason I'd imagine most people end up in Danville, is about a 25-minute drive on some beautiful, scenic roads. A decent place, if you keep your expectations in check.

sunnypatel125, Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

The Staff were very polite. The rooms were extremely clean, great water pressure, and the breakfast was awsome. There is a McDonald's and gas station right next to the hotel making it a convenient lay over spot for long trips. If you drive 5 minutes down the road you will hit some other food stops in town if you don't want fast food.

After spending the night, I found a live "stink bug" in my pillow case. The front desk replied that they are having problems with them and there isn't anything they can do about it. They made no adjustment or compensation.

sunnypatel125, Front Office Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our team, I would like to apologize for not exceeding your expectations. Your satification is very important to us and I am very sorry about the problem that occurred when you were here. I would like to offer you a 10% discount the next time you come and visit with us. If I can be of any assistance, please don't hesistate to contact me directly at 570-275-5750. Sincerely Karen Front Desk Manager

Needing a handicap room with two beds, this was the only local hotel that offered thiss combination. The quality and atmosphere were equal to the next door neighbor hotel. The breakfast was same in items. The room was clean, spacious, looked as if brand new. The receptionist was warm and welcoming. Will always call here first when need accommodations in Danville. The only subtle negative were the entrance doors did not open automatically.

sunnypatel125, Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

We stayed at the Danville Best Western, From Sunday thru Thursday for a Funeral and had an an additional 2 rooms for other family members from out of town, the last checking out Friday..The front desk staff were friendly and most of them knowledgeable.. Dakota was a sweetie and the manager was really nice... there is 1 woman who needs more training but even she was nice..The Head Housekeeper is a do it all woman.. and very nice...We saw her all over doing a little of everything :D and she knew what she was doing... The rooms we stayed in looked like they had been redone they were overall clean and well appointed...The breakfast is the standard Hotel offered fair... the coffee was really good :D If we ever pass through we would stay again... I will add one little detail.. As most people from the South to the North know.. Stink Bugs are a thing...these are not roaches.. the hotel had a few...just something to note so people do not freak out if they see one...

Hotel check in was quick and they offered free coupons to McDonalds because they were renovating the front lobby where breakfast was usually served.(McDonalds was right across the road) The room itself was very spacious and clean, we had a wheel chair accessible room. Hotel is located right off the Interstate which was what we need. There was many options for dining within 5 to 10 minutes from hotel

Great place for the price. We stayed here because it's dog friendly and the heated indoor pool. The included breakfast was an added bonus. The room was clean and seemed newly remodeled. We would definitely stay here again.

My only issue with staying at hotels is that they use the cheapest tissues and they don't use fabric softener on the towels. Other than that, it's a pretty good place to stay when in the area. Near the highway and only a few miles from Bloomsburg.

It was very good experience. It is nice and cute Hotel what ever you need it is right there. If I returned area I'll definitely stay back in the same hotel. Location is also perfect is right off on the 80.

The rate was veryreasonable. The room was much larger and cleaner than some places that we've stayed before. The breakfast had a large variety to choose from. The staff was funny. We travel a lot & I'd have to say we were quite impressed with the overall value compared to what you get. (Normally we end up going somewhere else for breakfast but we didn't need to)??

sunny p, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us again. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely

The fact they are dog friendly is what made my decision to stay here. Overall it was adequate for what we needed, but it was frustrating to have motion sensors in the bathroom. Great, so in the middle of the night and you're trying to not wake anyone else up (or really wake yourself up) the light and fan come on by themselves. Not good! You can turn them off but the damage is already done. Also they know which rooms have dogs so don't slide the bill under the door in the middle of the night, and expect a good dog to sleep thru it.

sunny p, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and I am glad we could accomodate you with your pet. I would also like to apologize on behalf of our entire team for not exceeding your expectations. Your business is very important to us, and your feedback will be used to help implement improvements to ensure we offer a better experience for all guest in the future. Sincerely

It was so easy to get to from after leaving Route 80. There was plenty of parking and the staff was so friendly and professional. The room was very clean and the bed was comfortable. We definitely will stay here when in the area again.

sunny p, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your stay at our property. Your business is very important to us and we value your feedback.By telling us what you like about your stay you are helping us deliver a superior experience for you and guests in the near future. If I can be of any assistance in the future, please don't hesitate to contact me at 570-275-5750. Thank you again, we appreciate your loyalty to our brand. Sincerely

We were in the area for medical purposes at Geisinger. We rented two adjoining double rooms and received the hospital rate. Rooms were very clean and comfortable. Staff was friendly and attentive. The kids in our group enjoyed the pool. Vending machines were plentiful and conveniently located. The 24 hour coffee machine in the breakfast area was a nice perk. Will definitely keep this on my "return stay" list. I was almost put off by some of the negative reviews. I'm sure glad I decided to check it out myself!

Although they advertise non-smoking rooms our room had a strong cigarette odor. I called the front desk and they could not change our room without calling the off-duty manager and asking for their permission (not sure why this is my problem - your rooms are advertised as non-smoking and that is not what we found upon check-in??). Front desk also offered to come up & spray Fabreeze - for someone with bad allergies that would make matters worse. So we dealt with it and I and the kids all were stuffed up the next day. Housekeeping should have caught the strong odor and used an ionic air cleaner to rid the room of the terrible cigarette smell upon cleaning the room. Although on a positive note the beds were firm and very comfortable.

sunny p, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the near future. If I can be of any assistance, please don't hesitate to contact me. Sincerely

This is your average hotel in a small town. Nice breakfast selection. There is a pool and a lot of vending machines. There were vending machines on each floor. The staff were very friendly. I would stay here again.

sunny p, General Manager at Best Western Danville Inn, responded to this review
That you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750. Thank you again. Sincerely Best Western Danville Inn

After waiting for the lone front desk person answer several calls and argue with Expedia over a room charge, we were assigned a room which worked well for we were traveling with pets. The room was near end of the hallway and a side door with a key card reader - but it was broken. So we conveniently used a prop so we did not have to hoof all around the building. We asked for a non-smoking room and this one was definitely not one. When we brought it to the attention of the front desk they gave an air spray, but promptly knocked on the door to ask for it back. Two different people slept in the room each night of the two night stay and woke up with sore throats feeling they smoked a couple packs.

sunny p, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please call 570-275-5750

The staff were amazing, especially night time clerks! The room was horrible. We had a suite, but what it essentially was a large room with a sofa. NO refrigerator, no microwave, The bed had a small sheet and a little cover for blankets. the bathtub faucet wouldn't turn to shower all the way and the tub kept getting clogged, it spit out some particles that I don't even want to know what they were.

sunnypatel125, Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 570-275-5750 .

This was a great place to stay on our way to visit our son in Connecticut. The breakfast is fabulous-much more than a continental breakfast. With the breakfast included, this is a fabulous value. This is our new favorite place to stay!

sunnypatel125, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back soon. If I can be of assistance in the future, please don't hesitate to contact me 570-275-5750. Thank you again

Our room was clean and the front desk employee was helpful with restaurant suggestions. The hotel is undergoing some renovations so the workout room was closed and what looked like a conference room off the lobby was closed. The lobby and breakfast area are very small. There were sports teams there during our stay and we had to take our food to our room since there are only about 6 small tables to sit at. The breakfast attendant did a good job keeping the food refilled. The area is just too small for the number of rooms this hotel has. The pool was small and the pool area looked well used and tired.

sunnypatel125, General Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your stay . On behalf of our team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback to improve a better experience for guest. I hope you will consider staying with us again so that we can have another chance to provide you with superior care.

Our trip to Knoebels was marred by a stay at your hotel. We checked in & went to the park & upon arriving back to hotel, there were no available parking spots. I went into the front desk & they acted surprised & then told me there were not enough spaces for each room. That statement made no sense at all. They told me to park on the grass but I was uncomfortable doing that as it is a downward slope. I parked along the grass on the parking lot instead. Upon checking out, I was not asked how my stay was which is unusual. Didn't matter because I told them. The woman was clueless as to the parking lot situation. I cannot believe that no one in that hotel saw the RV & boat taking up 10+ parking spaces. It would have made more sense to have them park elsewhere. I was assured the manager would email me but after a week I guess there will be no email. Also would be nice if toilet tissue was close enough to the toilet to reach. I'm not a very short woman but 5'10" & if I can't reach it I'm sure many others can't. I also mentioned my room must have had a dig in it & not properly cleaned because I was very itchy & sneezing while in the room.

sunnypatel125, Manager at Best Western Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 570-275-5750 . Sincerely, Sunny Patel General Manager Best Western Danville Inn

Was out for an extended weekend. Just driving around seeing the different local attractions and historical sites. Started looking for a place to stay for the night and came across this hotel. The price was right and also the amenities were what we were looking for.

sunnypatel125, General Manager at Best Western Danville Inn, responded to this review
Thank you for taking the time to review our property. It's heartwarming to hear we were able to exceed with all your needs.

The room was clean and the staff was nice. In our room, the beds were uncomfortable and noisy. Every time you moved in the bed or rolled over they squeaked. I am a light sleeper and every time my husband or I moved or rolled over, I was awakened by the squeaky bed. Since we only stayed one night, we didn't bother to pack up and move to another room. Maybe before settling into the room, you could check out the beds. Then you could ask for another room, if you got squeaky, uncomfortable beds. Hopefully, it was only our room. Typically we have been very happy with Best Western hotels.

Close to Knoebels which is what we wanted. The staff was friendly. Nice rooms with super clean bathrooms; family raved about the showerheads! Strange thing, mini fridge not standard in room. If you ask for one they will bring it up at no charge though.

I come up to Knoebels amusement resort a few times a year and this is always my go to hotel. Located 20 minutes or so from Knoebels in Danville , it's an easy jump to the park. Continental breakfast, great staff and nice, comfy rooms. Never had a bad experience here.

We like this hotel because it is close to Knobels. The hotel is suitable for our needs. It comes with a nice hot breakfast, which is a great start to our day. Over all, this hotel is a good place to stay when you're in the area.

As hotels with the best western logo go this is the worst I've ever ben in owners kids running up and down the halls remodeled room wit unfinished carpet badly pached wall board no refrigerator or microwave breakfast empty of eggs and meat 25 min whaite to get both restocked no breakfast 2nd or 3rd day McDonald's coupon instead this owner is at the bottom of my recommendations list i will never go back

Great choice if you are staying in Danville. We stayed here for it's close proximity to Knoebels. Room was very clean, nice bathroom with good pressure, nice TV with lots of choices, and a HVAC that kept the room nice and cool. Bed could have been a little softer, but otherwise a great stay. Breakfast was more than a typical continental breakfast and included scrambled eggs, sausage links, and make your own waffles and pancakes. If you have any kids, they have a small indoor pool that my daughter loved.

I stayed for one night. Check in was super easy and accommodating. Front desk and cleaning staff very friendly and my room was clean, the AC worked well, which is important to me. Location is easy on and off highway and close enough to Knoebels!

My family and I stayed there because of a wedding near by over the weekend. Everyone in the hotel was great. The hotel was clean and very neat. Would recommend this hotel for anyone staying in the area!

Comfortable, quiet, clean, and affordable. Close to the highway, yet without the highway noise. Breakfast was typical hotel fare. The hostess was very efficient and accommodating. Always impressed when bill comes in at or around $100.

This was a spur of the moment trip and the service given was wonderful! Could not have asked for more friendly service. And a nice warm pool to relax after a busy day! The rooms were really clean and well cared for.

Every time we have stayed at this facility, we have been treated well, have been pleased with the amenities and the staff, the quality of our visit was enhanced by the reasonable rates. The reason for our stay was physician appointment at nearby Geisinger Hospital.

I usually check the beds when I check into a hotel ...usually looking for bed bugs- I was horrified to check the beds in this hotel and find that the linens were not changed on one of the beds - there was fresh hairs all over the bed and a big semen splotch in the middle of the bed. Took a picture and went to front desk - didn't want to make a scene, but front desk staff did not seem as horrified as I was. Calmly, she just said, I will only charge you $50- for the room. Nauseous at the thought. Otherwise hotel was adequate.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Dear Nancy Metzger, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sorry for any inconvenience during renovation, If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bob Skamla General Manager Best Western Danville Inn

During our visit to the Little League World Series we stayed 2 nights at this Best Western. The staff was super friendly, the room was comfortable and large and the best part was that it was close enough and affordable! Would stay here again for sure!

I made a reservation several weeks in advance, had a reservation number from Best Western in hand but the Reception Clerk didn't show it on his computer and had no room for us. We had to stay at another hotel.

Good value for LLWS time frame. Rooms are clean and maid service is outstanding..Limited dining options in area-but breakfast is provided by Best Western and there is a McDonalds across the road! Perkins is only restaurant close by.

Stayed here to visit Knobels and enjoyed it. Spacious and clean room at a great price. People are friendly. Breakfast is good too. Cons? Pool is small and no workout room. Other than that, no complaints! We will definitely book here again when we visit Knobels and recommend to our friends!

Best Western Danville, Pa was a very nice hotel. Our kids and grandkids were camping near there so we booked this hotel so we could visit them at campground and do activities with them. Fun family attractions near by.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your response and rating. As you may have seen we are in the middle of a renovation to improve our hotel product for the future. Please come back again when in the Danville area. Have a great summer! Robert Skamla General Manager

Convenient for where we visiting. The room smelled musty upon entering and the bottom of the shower curtain was moldy and needed to be changed/cleaned. The staff was very nice. Breakfast was fine for what it was.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your response and rating. I will address the shower curtain issue with my head housekeeper. Please accept my apology for the musty odor when entering the room. This was not the guest satisfaction that we were looking to achieve, here at the Best Western Danville. Robert Skamla General Manager

The staff was extremely friendly. The room were very horrible. Beds were broke down in middle looked like a big u horrible mattresses. The tub took a very long time to drain and has a smell I can't describe. Was on trip with a bus and had to option to change motels or I would have.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for the response and the rating. As you may have seen the hotel is in the middle of a complete renovation this summer. As the renovation continues the bedding issue will be resolved. I apologize that we were not able to get these items done before your recent visit to Danville. I hope you enjoyed your visit to the Little League World Series going on while you stayed with us. Have a great summer. Robert Skamla General Manager

This hotel is undergoing renovations right now and it's in a bit of disarray. Our room's bathroom is updated but the rest of the room isn't. Worn out carpeting, old bed, even a table with a bent leg. The hallway carpet is also worn. I'm sure it will be a decent place to go to once the upgrades are all done. By the way, if you use wifi, try to avoid rooms at the very end of the hallways. The signal is nonexistent once you're inside the room. Breakfast was decent but the sitting area is quite limited.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your response and feedback. Yes the hotel is under renovation this summer, and all your concerns will be resolved as we finish the project. Wall vinyl / carpet / bedding etc. will be replaced and updated in the near future as we finalize the renovation. I apologize we were not able to have it finished before your stay here in Danville. Robert Skamla General Manager

Nice hotel, but it going through a remodel, so hopefully in a few weeks/months it will be complete. We had a room with a very old worn out bed, so not comfortable. The breakfast was decent and served its purpose

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your recent response and score. Yes we are under a current renovation., after which the product will be completely remodeled. We strive to keep the hotel up to the standards our guests expect and this renovation will complete our upgrade. Please when traveling back in the Danville area stop and stay with us. Have a great summer of 2017. Bob Skamla General Manager

Exc. Room. Esp. If you get the jacuzzi room.. Very romantic.. A little pricey for just 1 night..the staff was very nice. Exc breakfast. The only problem i had was that housekeeping was banging on the door at 9am.

The quality and comfort of the room, amenities- breakfast and pool and great and reasonably priced for the area. The hotel is presently undergoing some renovation and updates, but it does not interfere with or impact your stay there

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your response. Yes we are going thru a renovation and plan on being done in September. Please come back again. Have a great summer! Bob Skamla General Manager

the beds were the most uncomfortable beds weve ever slept in. and we got camping a lot in some weird places. over all not a bad hotel, breakfast was to be expected. felt price should have been lower, if their not gonna update the hotel.. its a bit outdated.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your comment. I apologize for the bedding. I do not know if you noticed but we are renovating the hotel at this time updating many of the features and all your concerns will be addressed as the work is finished this fall. Have a great summer Bob Skamla General Manager

We have been going to Knoebels Grove amusement park for several years and always stay at this Best Western due to it's proximity to the park, friendliness of the staff, free breakfast, and cleanliness. There were some changes since last year. The breakfast used to be from 6-10 and is now 6-9. Also, you can no longer fill up your cooler at the ice machine. We take a hand held cooler with us to the pool at Knoebels. But overall it's a nice place to stay and we will be there next year.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your comments. The ice machines cannot keep up with guests filling large ice chests / your smaller cooler would have been fine. Over time we noticed that the breakfast demand was not there after 9am / and cooked eggs and sausage etc. were going to waste. The breakfast is not cut off exactly at 9am but still left out after 9 am as the crowd departs. Have a great summer! Bob Skamla General Manager

Really had fun at the BW Hotel. Staff was great and very helpful. Will be staying again soon. . I have stayed at several BW Hotels this year and all of them have been great. Everyone of the hotels had great staff and great rooms. TV and internet were great. The breakfast was enjoyable too and the coffee hot the spot.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank yo for your feedback, it is important for us to know how the guest feels during their stay with us in Danville. As you may have seen we are in the middle of a renovation, and the work will be done soon. Have a great summer! Bob Skamla General Manager

We went as a big group and some paid the right amount some got their room for free and some paid double. Notified the hotel of the mistake and wasn't corrected. Pretty sad a hotel of this caliber can't even get their billing issues strait and own up to their mistakes. Way too many headaches when there was no need to be

Robert S, General Manager at Best Western Danville Inn, responded to this review
I apologize for the mistakes on the billing with the big group at check in. Having a few new people on at the front desk resulted in a mistake being made with similar family group names on reservations and some having split billing. The front office manager has been correcting the issues with those effected. Thank you for your comment. Bob Skamla General Manager

The biggest issue was the quality of the beds. My family was not able to sleep during our stay because of the lack of the support that the beds provided. I would not recommend this location for any one planning a long trip on the road.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for staying at the Best Western Danville. AS you may have seen we are in the process of renovating the hotel, and many of your issues will be resolved. Thank you for your input.

We have only been here a coupe of hours but here is my initial review: Front desk customer service is amazing! Our room is clean even though I despise carpeted rooms. There is no fridge or microwave in our room. There is no way to close privacy curtains. The tv channel guide is totally inaccurate . The provided telephone doesn't work. I will update my review as we are here for a couple of days.

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your comment. The drapes are in a fixed position / the sheers slide with wands and the black out drapes slide as well with wands they are the closest to the window / there are 3 layers to the window treatment. The front colored drapes do not move. Please ask a housekeepers for assistance. The TV guides are all the same and accurate please note fridges and microwaves are not in our rooms. All hotel rooms are carpeted. The phone maybe unplugged. Please stop at the front desk for assistance, and identify yourself so we can make your stay an enjoyable visit to Danville PA. We do have a few fridges / if one is available I will get it to you.

More like a Best Western minus instead of plus. Stained and torn carpets, wallpaper coming off the walls, no microwave, no refrigerator and uncomfortable bed. I travel and stay in hotels seven days a week and this one is not up to the standards of a Best Western Plus.

Robert S, General Manager at Best Western Danville Inn, responded to this review
I apologize for the condition of some of the hotel items. We are in the middle of renovating the hotel property. I do not know if you saw the renovation storage trailers in the parking lot, which contain all new carpeting and wallpaper for the property. In a few months the property will have received a new facelift. Again thank you for your observations. We are striving to improve and better serve our customers.

We come up every year to go to Knoebels and always stay here. Never had a problem. Comfy bed and not too far from Amusement Park. Decent selection of breakfast items and near several restaurants for dinner. ( We ALWAYS end up at Friendlys. )

Robert S, General Manager at Best Western Danville Inn, responded to this review
Thank you for your most recent comment. As you may have seen on your last stay we are renovating the property right now to improve the quality of the Best Western product. Please continue to visit us on your next trip to the Danville area. HAVE A GREAT SUMMER !

When we walked into the room it immediately smelt like cigarette smoke. We told the front desk and he told us that he could give us a little spray bottle to fix the issue. It didn't do anything. It is a very out dated place.

Joseph D S, General Manager at Best Western Danville Inn, responded to this review
I apologize for your recent stay. We pride ourselves in our no smoking policy. However on rare occasions guests break the rules and that is why we have a $250 no smoking fine in place. The housekeeping staff works very hard to remove any smoke odors when this happens. As a non smoker myself I realize how sensitive smoke odor is to our guests. Please feel free to contact me at the hotel to discuss a solution to this recent stay. We would love to have you back for a visit once again.

Greeted by nice and friendly staff. Very nice to talked to. Gave us a discounted price we saw online. Room was nice and clean. Close to gas stations, highway and a 5 minute drive from Danville. Bed was very comfy. Breakfast was not something to die for. Eggs were edible. Sausage was not the best. Waffles were good. Pool looked clean.

Joseph D S, Manager at Best Western Danville Inn, responded to this review
Thank you for your feedback on you latest stay at our Best Western Danville. I will look into the egg selection you had, we rotate daily 3 different varieties of egg product ( scrambled / cheese omelets and egg patty ) . Hope you had great fourth of July weekend. Robert Skamla Manager

In spite of reservation problems we were upgraded and the stay was quiet and without any complications. The staff is pleasant and approachable and we would recommend staying here, especially if one has a dog.

Joseph D S, General Manager at Best Western Danville Inn, responded to this review
Thank you so much for taking the time the write a review about your recent stay with us. I will be sure to pass along your appreciation of our team. We hope you'll stay with us again the next time you're in the area.

It's a passable hotel. We have stayed here many times. The only reason my family stays here is because they allow pets. The hotel is barely 4 years old. Although it is clean, the rooms look rather worn.

Joseph D S, General Manager at Best Western Danville Inn, responded to this review
We thank you for taking the time to leave us a review for your recent stay with us. Our property is well over 4 years old and we are currently starting our remodel at this time. We welcome your return to see our improvements in the very near future. Good things to come!

We arrived later last night than I would have preferred. There was only one room left and it was a suite. Although the room was above our budget, the front desk clerk worked with me to arrange a payment that fit into our budget. She was a true savior! The room was immaculate! The bed was firm and extremely comfortable. The hotel was quiet, breakfast was really, really good. Oh and don't get me started on the shower! I didn't want to come out! Although I do not usually stay at a Best Western, I will definitely stay again!

Joseph D S, General Manager at Best Western Danville Inn, responded to this review
We are so happy to hear how our staff accommodated your needs during your recent stay; they are super stars for sure! We appreciate your glowing comments about our property! We are about to undergo our remodel and we expect great things to enhance your future visits with us! We look forward to serving you again the next time you are in the area.

This place was just fine. No complaints. Staff? extra friendly. The only flaw was that the toilet ran on an don every time. I had to take the lid off to fix it. I am sure they would have come and fixed it, but, I didn't tell them until I was leaving. Not a big deal at ALL. Otherwise? a very good value.

Joseph S, Manager at Best Western Danville Inn, responded to this review
Thank you for taking the time to submit a review.

This hotel used to be run well. I have stayed there on MANY occasions. I was very disappointed this time. housekeeping does NOTHING. beds were left disheveled. room left un-vacuumed and dirty. grease left on tub from last guest. In talking to people at this hotel I find out that the cause is NOT the housekeeping staff, but management policy. I have photos of all this and they speak a thousand words. They scream, nobody cares about your room once you pay. management is trying to make money employing substandard practices. avoid this hotel until the management changes. I am a Diamond Best Western member and this is NOT the quality I have come to expect from Best Western.

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Hi, Thank you for taking the time to submit a survey! We do apologize for not meeting your expectation, If you could contact us directly we would be happy to review our policies.

For this review I will say I am only commenting on my room, #102. I never went in the front entrance, our room was on the side so I went in and out of that door. Hubby did the registering. So I never saw the breakfast area or check in. Our room wasn't bad but the beds were horrible. They definitely could replace the mattresses. It was pretty clean although I wouldn't stay anywhere without my Clorox wipes giving everything a go over just to make me feel better! There are no refrigerators or microwaves in the rooms and I think in 2017 they could upgrade to that for what they are charging. They also need to get rid of the wallpaper, it's very dirty and looks like mold around he top in the bathroom but the closer I looked it seemed as if maybe they had removed an order or something but it was nasty looking. Again, I think housekeeping does a very good job there and it was appreciated. The price is ridiculous for what I consider a two or three star hotel. $137/night, granted it was a holiday weekend but the price for the next weekend? Over $200 per night! This isn't the Ritz, people!!! It shouldn't be $80/night but $200? That's price gouging to me and aggravating. If you feel you can charge over $100 per night then upgrade and make it worth it for the traveler.

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank You

A tree fell on my house in Northumberland . So i needed to find a place to stay that aloud Pets. I went across to the Super 8 by mistake and the girl there was very rude there. When we got to the best western the girl working the desk was very nice .

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank you for staying with us! We are glad you were satisfied.

This BW was a very nice hotel. It was clean and had very comfortable beds. My only issue is that it did not have a refrigerator in the room. I found out at check out that a refrigerator was available for an additional $10.00

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Hi, Thank you for taking the time to submit a review! We are very glad you stayed with us and hope when you are back in the area your party chooses us again.

This hotel was OK for one night. The building is very outdated and has thin walls. Double check accessibility if you are traveling with someone that is in a wheelchair. The staff needed to be more aware of the area around them. We tried asking for places to eat and they couldn't recommend anything.

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank you for submitting a survey! Sorry no one helped your party with choosing a restaurant... We will make sure to have "places to eat" print-outs on your next visit.

First thing you'll find is a sagging bed. Turned the heat up to take the chill off of the room. Things were looking up until the heater shut off. It emitted a loud 'crying' sound. Knew then that a good night's sleep wasn't going to happen. Was able to check out with no charge. Front desk was very understanding. p.s. Things were clean, just very old

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thanks for taking the time to submit a survey! We do have a renovation scheduled, stay with us again when your in the area.

I was pleasantly surprised by both the quality of the room and the friendliness of the staff in Danville. The exterior of the hotel was a bit outdated, and having never visited the area before, I was unsure what to expect on the inside. As I said, the room, check in process, and breakfast were all a very pleasant surprise!

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank you for taking the time to submit a survey! We hope you choose us again when your travelling to this area.

The comfort of the bed was terrible! Brought the problem to support staff, but only apologized for the discomfort. It didn't appear she was going to have anyone look into the issue. If you don't have a refrigerator in your room, it costs extra! Parents with infants, be sure to bring your own pack n play fir your child to sleep in

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank you for submitting a review! We will investigate the bed, thank you for bring it to our attention.

BW Regency Inn 360 Eastgate Dr. Danville, Illinois 04/07/17 ALWAYS enjoy my stay here for my job. Pepper & Maly made my day by holding the hot breakfast for me as I was running late. This sort of kindness it much appreciated for someone who travels away from home all week! Very nice rooms, comfortable beds, pool, right off the interstate too. I highly recommend this fine place.

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Please move this review to the appropriate hotel Thanks,

This is a great location to base your college visits and tours in the area. You have 30 minute or less access to Bloomsburg, Bucknell, Susquehanna, and a even Mansfield. The hotel breakfast is well presented and the facilities include a pool for relaxation. Family style retaurants are less than 5 minutes away. Easy on and off the highway

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank you for taking the time to submit a survey! We are thrilled your family had an enjoyable time. Our hopes are you will try us again in the near future.

Best Western Danville was a great place to stay for the weekend. It was a great value for the price. The staff was friendly, courteous and helpful. The indoor pool area was clean and was comfortable in temperature. The breakfast selection was wonderful and the atmosphere friendly. I would stay here again when in the area.

Joseph S, General Manager at Best Western Danville Inn, responded to this review
Thank you for taking the time to submit a survey, We are glad your family chose us!

We were in the area and stayed for 3 nights. Great accommodations and a very comfortable bed. Very clean and organized. The staff makes you feel at home. They do what ever it takes to make sure you are happy. I have stayed in many Best Western hotels and this is among the best. I think the staff makes it great. Nice breakfast with a variety of choices.

Joseph S, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for submitting a review. We were glad you had a wonderful stay.

The toiled had a dried stain that should have been removed with a simple brush cleaning. Bathroom walls mildewed at ceilings. The breakfast was bad. All cheese melted out of the omelettes due to overheating. Had to ask for them to refill sausage. Completely out of orange juice, ran out of apple juice and had to find someone to refill it. Apples were so mealy a pig would have passed them up. I am a regular at Best Western and this experience was highly out of the ordinary for them. I have always been very pleased at BW. Not this time.

Seth G, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Dear Marvin A, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 570-275-5750 . Sincerely, Seth Gauger Front Office Manager (570)275-5750

The motel is conveniently located just off the Danville exit of I-80. We selected this motel due to location, price and they permit small pets. Rooms are well appointed, and clean. Staff is very attentive. Breakfast works well. Indoor pool and small workout room. But the surprise was the quality and proximity of fine dining in Danville. Prices are very reasonable. Just a couple of miles down the same road brings us to some great pubs in a charming small town. We often travel between our home in Connecticut and Pittsburgh and will make this a destination midway stopover from now on.

Seth G, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

My property of choice is Best Western and I have always been pleased with this choice until now. The main reason for my negative review was the unfriendly attitude of the desk clerk upon my arrival. And this was after standing and waiting for someone to come to the desk for 15 minutes. Also no first floor room available (which may be understandable) and there is no elevator at this motel. Needles to say anyone with medical issues is at a clear disadvantage. The motel itself was slightly under par compared to other BW sites but the room was clean which was important. I doubt that I will stay at the Danville BW in the future.

Jamie D, Director of Sales at BEST WESTERN Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I would like to say that we do have an elevator and woould like to apologize for any inconvenience. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Most of the employees couldn't be bothered with straightening out THEIR errors with our reservations. Only Jamie & Tim seemed to care and did all they could to help. The hotel room had no sheets, towels, ice bucket, and pillows on the floor when we arrived. One employee was smoking "funny stuff" in the car and then got out of the car and went inside to work. Maybe that's why our room didn't have what it should have. The Gen. Manager & front desk manager were rude! We've been going to the Danville Best Western for 4 years and since Michele Fisher left, we have had major issues with this location. Doesn't matter if you confirm your reservations or not, you won't get the room type that you paid for !

Kelly F, General Manager at BEST WESTERN Danville Inn, responded to this review
Dear Charlene T, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kelly Fisher General Manager

Nice hotel for the money. Hampton Inn next door is a lot more money and their internet is terrible. Room was large with 2 TV's Stay here when I go to Geisinger Medical Center for business. Close to Interstate 80

Kelly F, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 570-275-5750 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kelly Fisher General Manager

Wonderful staff qreat location Family went to knobels for the weekend, hotel was about 20 minutes away very convienant.We had a nice stay Kids enjoyed the pool,Breakfast was good.Staff was very helpful with directions.I would stay here again

Jamie D, Front Office Representative at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We are always happy to help our guests in any way we can, and we look forward to your next stay with us. When you're ready to make a reservation, you can contact us at 570-275-5750. Thank you once again for reviewing your stay at the Best Western Danville Inn!

This is a great place to stay. Clean and they feed you too. lol The beds could be updated but at least you will not be afraid of taking anything away except a night sleep. It may not be the best, Best Western because of the bed but it beats a couple of other hotels and motels I could name (but won't) and they do have good coffee. Yum!!

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I am delighted to hear that you enjoyed your time with us. I would like to offer my sincerest apologies for any discomfort experienced during your time with us. At Best Western we strive to always provide each of our guests with a superior experience; we are exploring further bedding options to invest in to improve the quality of stay experienced by our guests. If there is any way I can be of service, please don't hesitate to reach out to me at 570-275-5750 or at bwdanpa@ptd.net.

The first room we were given was on the third floor. Opened the door and did a 180 out of the room smoke stink from cigarettes. the second room was on the second floor room 222 no smell. The mattresses' were at least 8 years old sagging in the center and torn down the side of the mattress, you could see the inside of the mattress springs foam, yuck, we told the management they gave us 300 extra points. WOW ! Shower drain plugged water took 20 min to empty. Sleep in another town off 80.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I apologize for each of the inconveniences experienced during your time with us. I assure you that our hotel has a firm non-smoking policy, with deep cleaning charges of up to $250. I am personally spoken with our Housekeeping Executive to determine why your room was not thoroughly tended to. I have made our General Manager aware of the mattress concerns that have been brought to my attention, and we are comparing our options to determine which mattresses to invest in for our annual hotel improvement plan. I sincerely apologize that no further compensation was offered to you during your stay with us. If I can help you further in anyway, please feel free to contact me at 570-275-5750 or rlhall.bwdanpa@gmail.com.

The room was very clean and well maintained for are visit. Cassie cleaned are room and found my bracelet charm in the room and had it waiting for my on my night stand. I was very surprised to ever see it again. THANK YOU so such for a wonderful stay!!!!!........????

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I am delighted to hear that you enjoyed your time with us, and that our housekeeping staff was able to offer you assistance. If there is anything further we can do for you, please don't hesitate to reach out to me at 570-275-5750. Thank you once again for choosing the Best Western Danville Inn.

We were here for 3 nights. The room was clean and big (we had the king suite). Plenty of room for two adults, a toddler and an infant. My toddler loved the pool, I wished the water wasn't so cloudy. The breakfast was decent but the breakfast area was TIGHT. I found it odd that the main doors to the hotel were not automatic...not fun with suitcases, kids and an infant carrier. Overall, a decent stay and we would stay again.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your recent stay at the Best Western Danville Inn! I am happy to hear that you enjoyed your time with us. We are preparing a hotel improvement plan that will incorporate a new design to our lobby area, and have been looking into both automatic doors and an expansion of our breakfast area. We are hoping to implement these changes by the end of 2017, and we'd be delighted to host you again to see these improvements. If there is anything I can ever help you with, please feel free to contact me at 570-275-5750.

The best Western is a very nice hotel in Danville, PA. The accommodations are good. This is a quiet hotel and very clean hotel. I have never had any problems during my stays. The rooms are spacious. It is a convenient location with easy access.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I am delighted to hear that you enjoyed your time with us, and we look forward to your next stay with us. If there is anything I can do for you prior to arrival, please don't hesitate reaching out to me at 570-275-5750, or at rlhall.bwdanpa@gmail.com. Thank you once again for choosing the Best Western Danville Inn!

Thought they everything in order when we got to the hotel wrong room NO king bed moved us to room with a key open the door people still in the room. Not Good.then gave me another room with king with a door to next room which I told them from the start no room like this.with this door joining the next room 1;00 A.M. PEOPLE IN NEXT ROOM were LOUND this trip was a mess.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We strive daily to provide our guests with a superior experience during their time with us and meet each of their requests, and I am sincerely apologetic that we did not do so for your time with us. I am also highly alarmed that you were checked into a room already hosting a guest. Security is of the highest importance at the Best Western Danville Inn, and I will be investigating and taking every action needed to ensure that this does not happen again. If there is anything I can do for you, please do not hesitate to contact me at 570-275-5750 or at rlhall.bwdanpa@gmail.com.

not very good at all air was stuffy and a/c was so dirty i cleaned it partly my self so we had some air in the room to sleep couse windows didnt open so had to deal with warm air stail air dirty air in room

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! On behalf of all of my team, I apologize for being unable to meet your expectations for your time with us. I regret not being advised of your concerns sooner, as both issues you have mentioned are of supreme concern here at the Best Western Danville Inn. I have already spoken with my team to ensure this kind of cleanliness issue does not arise again, and have informed my maintenance team to confirm that all windows are able to openly smoothly in case of emergency situations. If there is anything else I could do for you, please feel free to reach out to me at 570-275-5750 or rlhall.bwdanpa@gmail.com. Thank you once again for reviewing your stay at the Best Western Danville Inn.

We were very pleased with our stay. Very clean rooms, great breakfast, nice indoor pool, helpful staff, great proximity to Knoebel's. Price was very reasonable and it made the trip that much more pleasant to not have to drive back home after the park.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your recent stay at the Best Western Danville Inn! We're delighted to hear that you enjoyed your time with us, and we would love to host you whenever you are in the area. If you'd like to make a reservation, please feel free to contact us at either 570-275-5750 or 1-800-528-1234.

The outside of the hotel was well kept. The room was too expensive, but I really wanted access to my room from the inside instead of like a Red Roof Inn, etc. This was a spur of the moment decision to stay in Danville. The toilet needed to be cleaned - MUCH BETTER than it was. The room was HUGE! Still too expensive. But I felt safe - which is important to me.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I apologize for not exceeding your expectations during your time with us. We strive to provide each of our guest's with a superior stay, and I am truly regretful we did not provide that to you. I hope you would consider staying with us again and allow us another chance to provide you a superior experience. If you have any further questions or concerns, please feel free to contact me at 570-275-5750, or at rlhall.bwdanpa@gmail.com.

This hotel is slowly falling apart. The hotel had limited rooms available even though only a few cars were in the parking lot and the room linens were not so clean. But this was not the deal breaker. I had called two days prior to our departure to make sure the pool was up in running due to another blog I had read stating that the pool was closed. The night of check in we went to use the pool but the pool security pad was not working. I suspect that management had ulterior motives not to use the pool since it appeared it had not been maintained and the water was cloudy. We were stone walled by management giving us excuses from, the manager (Kelly) had the only key, the manager was an hour away, it was the mangers day off, no one could get in touch with her, and there was no manual key on the premises, how absurd. The young man at the desk was very nice but we could tell he was told to put on a show for us and hopefully we would get tired of waiting and go away. We went away alright, we checked out of Best Western Danville Inn and check into the Hampton Inn Danville right next door and had a wonderful stay with a clean room, refrigerator, friendly staff, delicious hot and cold breakfast, and a working pool.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your time at the Best Western Danville Inn! We apologize for the inability to access our pool during your time with us. We monitor our chemical levels hourly, all of which have been and remain at a safe level. We have amended the issues with our security pad, an unfortunate and unexpected malfunction with our wiring; we have installed a new panel just several days ago that is working swimmingly. I do offer a personal apology for being unable to be present to help accommodate your needs. I would love to speak with you directly regarding the concerns you have mentioned in this review, and I would like to make it up to you in any way. Please don't hesitate to reach out to me at 570-275-5750, or at rlhall.bwdanpa@gmail.com.

Nice place to stay. Pool was not too big and just right for little kids. The breakfast was hot or cold which ever you wanted. Nice variety. I thought the beds were good. Clean rooms with nice bathroom.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I'm delighted to hear that you enjoyed your stay, and that the children in your party enjoyed our pool. Our breakfast bar features cold cereals, several options for hot oatmeal, meat, eggs, waffles, fresh fruits, yogurt, and many other options to choose from. We strive to meet the needs of all of our guests, and I am again very happy to hear that you enjoyed your time with us! Please feel free to contact me at 570-275-5750 if you have any questions or concerns.

I have stayed at this Hotel a few times now specifically when competing at a dog show. They have been very pet friendly and I have not had any issues or problems. Relatively quiet, staff is always friendly and helpful.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your recent stay at the Best Western Danville Inn! We do our best to make sure all of our guests enjoy a comfortable stay, whether two-legged or four. Pets are welcome for a $15 fee, per pet, per night. Staff is available 24/7 to answer any questions regarding our pet policy at 570-275-5750. Thank you once again for reviewing your most recent stay with us. We look forward to seeing you again next year!

This hotel does not have a cleaning staff that actually works. Throughout our 3 night stay our room was never cleaned. The staff did not vacuum, nor empty our trash,nor take our dirty towels and give us clean towels. We complained to the front desk who advised the staff was new. Not Acceptable.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! On behalf of my entire team, I apologize for not meeting your needs during our time with us. Cleanliness is of highest importance at our facility, and I am shocked that you received such disservice. Please feel free to contact me directly at 570-275-5750 for any further assistance I could offer.

The room was clean. The TV's were flat screen but we booked a king suite and there was no microwave and we were "lucky" to get a mini-frig. The hotel is trying but it's still about an 80% hotel. The carpet was dirty and the bathroom wallpaper was peeling and the shower curtain rod was rusty. The staff was great but there was only so much they could do. The person checking out in front of me got money back on her rooms and extra points and a Visa gift card. Obviously there were issues. The only plus was the price at $89. a night. We will not return.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! I am sorry that your stay was not up to your expectations. Our mini-fridges are only available on a limited basis, based upon the needs of our guests in-house. However, there is an alternative refrigerator behind the Front Desk, and an attendant is available 24/7 for assistance. A microwave is also located in our lobby, accessible at any time during your stay with us. I have spoken with our Maintenance Executive and Housekeeping Supervisor regarding the issues you have mentioned in this review. We are working together to amend these issues. Our staff strives to provide each of our guests with a superior experience at the Best Western Danville Inn, and I truly regret that you experienced discomfort during your time with us. If you have any questions, comments, or concerns, please feel free to contact me directly at 570-275-5750, or at rlhall.bwdanpa@gmail.com. Once again, I thank you for your review of your stay at the Best Western Danville Inn.

Spent 2 nights on our trip to Knoebels Amusement Park. Room was typical and comfortable. Would have been nice to have a refrigerator. Not a lot of places to eat nearby. Amusement park was close (20 minutes).

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! Our mini-fridges are unfortunately only available on a limited basis, based upon the needs of our other guests. Located behind the Front Desk is a large, private refridgerator used solely for our guests. An attendant is available 24/7 to offer assistance. Our Front Desk staff also has a wide variety of menus of local eateries available for our guests to view. Danville offers Greek, Mexican, and Chinese dining options, as well as many local pizzareias, a wide variety of cafes, several pubs, and subshops. A short 10-minute drive leads our guests to options such as Olive Garden, Ruby Tuesdays, Quaker Steak & Lube, and Cracker Barrel. Across the road from our hotel is a McDonald's, and Danville also features a Wendy's and Burger King. During your next stay, please feel free to stop by the Front Desk for dining information, further amenities, and other local attractions. Thank you once again for reviewing your stay at the Best Western Danville Inn! If you have any questions, comments, or concerns, please feel free to contact me at 570-275-5750.

When on a tight budget, this Hotel gives you good value. The evening clerk was very helpful and friendly. The breakfast area is somewhat small for very busy nights, but we didn't go hungry! We would stay there again.

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing the Best Western Danville Inn! I'm delighted that you enjoyed your stay with us. Our staff is very understanding, and we strive to provide a superior experience to each of our guests. We have been looking into expanding the dining area as part of our annual hotel improvement plan. Please feel free to call me at 570-275-5750 if you have any further questions or comments. Thank you once again for reviewing your staying with us. We look forward to seeing you again!

Never stay anywhere else. Good location, easy to get anywhere I want to go in the area and just a quality hotel. Staff is friendly and helpful, check in and out is a breeze and pretty decent continental breakfast.

hallrl, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We are delighted to hear that you enjoyed your most recent stay with us! We strive to make sure that we provide each guest with a superior experience, and we look forward to seeing you again. Thank you once more for reviewing your stay with us. If you have any questions or comments, please feel to contact me at 570-275-5750.

I have been wanting to write a review since my stay with best western this past weekend with my family but haven't found the time with work until now due to I am looking into another hotel for in 2 weeks when I bring my family to knobels again & one thing I can say is I will never chose best western the room there was filthy I found bugs in our room I was furious I tried calling down to front desk numerous times & received no answer finally I seen a housekeeper in the hall way who was actually polite and asked how was my stay & I explained to her my situation & how furious I was & asked her where could I find the manager & she replied that she could contact her manager for me she got on a walky & tried to get her superiorvisor & received no response back the whole hotel was out of order & so unorganized the only thing that made my family stay was this poor housekeeper Breanna came in to our room & scrubbed our entire room that she must have been in the room for at least an hr redoing our room for my family & I brought us up new blankets & sheets if it wasn't for this women we would have left the following morning when I went to bring the situation up who ever was at the front desk completely ignored me & as we were leaving I stopped the supervisor for housekeeping or at least that's what I was told she was she looked like she was dressed for nursing I tried to let her no about her housekeeper & that if it wasn't for her we would have left & I felt like I got really no response from her as well I felt like I was totally ignored about the situation I would not recommend this hotel to anyone especially if your looking for a clean friendly family hotel where you will recieve your moneys worth the only thing I received for my money was the $30 tip I gave for women who redid our room very dissapointed not only in this hotel but the management staff

Rebecca H, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn. I apologize for not responding to your review sooner. I wholeheartedly apologize for the inconveniences experienced during your stay, and I assure you that these are not the superior standards we have established at our hotel. I have spoken with the Housekeeping supervisor about the concerns you have brought to our attention, and we have tightened the policies regarding our housekeeping standards. I have also spoken with each of my Front Desk attendants to insure a more rapid response time to all incoming calls. I offer my sincerest condolences that you were not greeted properly during your stay with us, and I do empathize with you for all of the trouble you went through. I would love to speak more with you about these issues in full, and I would hope to make it up to you in some way. Please feel free to contact me at 570-275-5750, or at rlhall.bwdanpa@gmail.com. I do offer my sincerest apologies that your stay at the Best Western Danville Inn was not the superior experience we strive to provide to each of our guests.

The room had a foul odor, I suspect pet accidents that hadn't been cleaned up properly. The shower, bathroom fan, and towel rack did not work properly. There were no washcloths in bathroom. The bacon at the breakfast bar was served undercooked, pool was over chlorinated. Room was not ready at 4:00 p.m. even though reservation made a day or two in advance, and check in time was stated at 3!

hallrl, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We sincerely apologize for the inconveniences you experienced during your stay with us. By bringing each of these issues to our attention, we can push forward to make improvements at our hotel. I have personally spoken with our Housekeeping and Breakfast supervisors about these issues, and we are also closely monitoring our pool's chemical levels. Again, I offer my sincerest apologies that your stay with us was unsatisfactory. I hope that you consider staying with us again to see the improvements we have made. If you have any further questions or additional concerns, please feel free to contact me at 570-275-5750.

While at Knoebels, stayed one night and was fine. Clean, decent sized room. Breakfast was ok in the morning. Apparently, there was a pool, but we didn't use it. Close access to I-80, which was important to us.

hallrll, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We strive to make each guest's stay as comfortable and pleasant as possible.

The facilities was easy to fine. It is very clean and the staff is friendly and helpful. Our occasion was a family stay for a visit to Knobels amusement park. A little disappoint that the pool was not available.

hallrll, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We apologize that our pool was not available to you during your stay, but we are working quickly to have it available to guests again soon. Our staff works very hard to ensure that every visitor's stay is comfortable and pleasant.

Middle of the road hotel. Close to Knoebels and Golfing. Service good and rooms were clean, but hotel is pet friendly which I am not. Just prefer not to hear small dogs yelping on the floor. Pizza Delivery late nite from a few locations is available to the hotel.

hallrll, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We apologize for any inconvenience you experienced during your stay. Our hotel is a very short drive away from many dining options, and our Front Desk staff can recommend a large variety of delivery options for any future stays.

We stayed at this hotel due to it's location. We had stayed at another franchise during this trip, which was much nicer, and less expensive. The main deficiency was that the air in the rooms were stale and offensive smelling. That, and the beds were worn out. They sagged so much that we had to use one bed each, as we both rolled into the sagging center of the bed. The property suffers unduly from this, as the rest of our experience was fine.

hallrll, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! We apologize for the inconveniences of your stay. We appreciate your feedback, and we are looking into amending the issues you have addressed. We strive to make each guest's stay comfortable and pleasant, and we apologize once again for not reaching your expectations.

This was the perfect place to stay for our needs, it was clean, the staff was great, and the breakfast was very good. It is only 12 miles from Knoebels Amusement Park which was perfect.I would recommend it to anyone going to the area.

hallrll, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for reviewing your stay at the Best Western Danville Inn! The next time you stay with us, please feel free to visit the Front Desk and ask about our $5 off coupon offers for Knoebel's handstamps! Our staff also has recommendations of other local attractions in the Elysburg area. Thank you again for your response!

The staff are nice, the rooms are clean, and it is fairly modern. We got a Jacuzzi room, which was very nice, at a decent price. These rooms are hard to find. The beds were also comfortable, which is often an issue in hotels.

My family and I stayed at this property in April 2016 while a family member was having surgery at Geisinger Medical Center. The staff in general were rude and unhelpful. The breakfast offering was pitiful, the only thing edible were the waffles and most of the time it wasn't well stocked. The beds in the rooms we stayed in were extremely uncomfortable. Cleanliness was lacking in every area, particularly the bathrooms. Every piece of equipment in the fitness center was broken and apprently had been for some time according to the staff member my husband spoke to about it. In addition there was a billing problem I encountered in which I was billed over $400 twice and it still has not been resolved as of the end of June. While this property is close to the medical center I would avoid it and choose another option in the area.

When we ever look to go to knobles this is our first choice in the hotels in the area. This is the second time we have stayed and look forward to coming back. It is up off the highway so very quite. The bed was comfortable and the room was spacious. There was a problem with the ice machine on the third floor and the one on the first was empty. The waffles at breakfast were good but the eggs were very dry. Very good coffee served in the lobby and kids like the hot coco.

we stayed at best western hotel was very nice looking and clean the breakfast is ok with options staff is very nice the price is good compared to other places the pool was very nice they have a fitness room aswell I was very impressed with the high speed internet they also have a computer there you can use

My family loves this hotel when we got in. It is clean, tidy. The staffs are helpful and friendly. It is a pets welcome hotel that does not smell "pet" in the room at all. We definitely will stop by again next time when we go to New York.

The room was very clean and well maintained for are visit. Cassie cleaned are room and found my bracelet charm in the room and had it waiting for my on my night stand. I was very surprised to ever see it again. THANK YOU so such for a wonderful stay!!!!!........????

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for your review. We hire all of our employees after a background check and reference and then we test our employees. We do have some of the best employees and they work very hard. All lost and found is turned in and returned to the guest as soon as possible. Thank you and have a great summer. ROB S

We had booked and received confirmation for 2 rooms, only to find when we checked in that Best Western had only given us one room. This was simply shocking - but Susan at the front desk did a fantastic job to give us the 2 rooms required. The staff are excellent-friendly and helpful. The rooms were functional and clean. The Suite was an overstatement - nice room, not a suite! The gym was not up to par - needs to have better maintenance. The free breakfast (6-10am) was below average when compared to other such offerings. A reasonable place to stay, but wouldn't tarry for long!

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for staying with us at the Best Western Danville Inn. I am sorry that your 2nd reservation was not in the system, and I am glade we were able to fixed that. We are working on the fitness center trying to make some repairs from a group that was in and destroyed some of the equipment. I wish you can call us to give me some feedback on the breakfast part. We get hundreds of comment and they are all good, I would like to see what went wrong that day. Thank you again and have a nice and safe summer. RobS

The room was actually pretty nice and cozy. My only complaint was that I had a dispute with my bill and it was never resolved. The staff at check out said management would call me, but they never did. I called three times and either left messages or was told that management would call me... never did. I talked to the customer service number that corporate provided, and still not resolved. I finally just gave up. Luckily, it wasn't a major bill dispute--a pet fee that I was told three times would be different than what I was charged. So after awhile, it was no longer worth the hassle of fighting it.

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
I am sorry about the confusing with the pet fee. I am glade the rest of your stay was better I hope you have a great summer. Rob S

We didn't have a very good stay at this location. After a long day of travel, we arrived hoping to relax in the pool. When we arrived, the attendant at the counter was not very apologetic or offered any discount. She just indicated the night before, some of the guests had kids who decided not to go to the bathroom, but instead used the pool. As we walked to the pool we noticed the carpets were dirty. Several guests had dogs going in and out of the hotel. The room smelled so musty, I went to a local grocery store and bought Fabreeze and air freshener. Very disappointing stay.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Please contact my office at 570-275-5750 to discuss you stay at the hotel. I am truly sorry that is was not a great one.

My husband and I went to our daughters college graduation and decided to stay at this hotel. We checked in pretty late on Friday May 6th and we were greeted by a very kind gentleman at the front desk who made sure all of our questions were answered. Great room for the price. Definately will stay here again!!

If your looking for an excellent place to stay without all the frills, this was the perfect stop. Clean comfortable rooms at a reasonable price. The hot breakfast was an added value and very satisfying.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for staying at your Best Western Danville Inn. We appreciate all of our guest and we are happy you had a great stay. Hope to see you back soon

This is a BW Plus hotel with GREAT service, lovely setting, great property. Very caring check in since we arrived quite early and they made sure our room was ready for us when we arrived. I would definitely stay here again and highly recommend it.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for all your kind words. We try very hard to make our guest happy. I hope you have a wonderful summer and hope to see you back one day.

Not sure the other reviews say negative stuff. I have stayed here a couple times in the last 2 years all all I see is its getting better each time. They give out goodie bags to reward members the pool is crystal clear, breakfast has a great deal to pick from, the staff is so friendly, I sat at breakfast and the manager came over gave me a news paper and poured more coffee in my cup. Above and beyond. Keep up the great work

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for you nice words. My team works very hard to make sure all of our guests are taken care of. We strive to make your stay a great one. Please let me know if there is anything my team or I can help you with in the future. Thank you Rob S.

Going from Detroit to New York city, we started around 3:30 pm in Canton, MI and reached hotel by around 11:30 pm. Had a nice overnight stay, before heading to New York to reach Manhattan by around 11:00 am. Nice. clean, convenient and safe hotel.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for staying at the Best Western Danville Inn. I hope you had a great time in New York, There is a lot to see in the Big Apple. If there is anything I can do for you in the future please feel free to call the hotel and ask for myself Rob S

We stay at this hotel three times this past year while visiting my husbands brother who has been ill. The hotel has friendly personnel and the rooms were clean we would stay there again anytime we come back to the Danville area.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for your kind words. We will always be here for you with nice fresh clean rooms and my wonderful staff. If there is anything I can do for you please call the hotel and ask for Rob. 570-275-5750

We enjoyed a king suite with 2 rooms and 2 TV's for less than a double room cost.Housekeeper was audibly disgruntled when some guests requested all new sheets blankets and bedspreads midafternoon. She was steamed. Also there was a young lady apparently camped out on the couch in the lobby for hours Fri afternoon. Not welcoming things. Place was busy, due to stae PIAA swimming, nice bunch of kids, very quiet clientele. Room was clean and facility located conveniently.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Please reach out to me about your review. I would like to follow up and see what happen Rob S 570-275-5750

Nice, but room smelled like smoke. Staff was friendly. Would have liked a mini fridge in the room and ice machine was not available on the second floor. Elevator was slow. not much in the way of restaurants in the area.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
We have mini fridges just needed to ask and they would of delivered it to your room. Our Hotel is 100% smoke free and sometimes guest break the rule and we try our best to get it cleaned. Our Ice Machine is located on the 3rd and 1st floor. Please feel free to call me to discuss anything more. I do hope you give us another try in the further.

Worst hotel experience of my lift. We are campers who do not require amenities and state of the art anything. BUT we do expect clean. There was black mold under the window sill in room 204 which was exposed by the peeling wallpaper. Not sure if the hotel owns a vacuum. The bed underskirt was dirty. Lamp broken. Shower rod rusty. The smell was awful. We slept with windows open because of smell, and we were cold. I did aske the staff for an extra blanket which they did bring.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Please contact me in reference to your review 570-275-5750 Rob S

My housekeeper Tonya Johnson cleaned my room very well and was also very friendly and made sure i had everything i need for my stay. in would suggest this Best Western to anyone that wants a nice room at a good rate with great staff

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you very much, My team has been trying there best to keep the hotel clean. My team has been attending a lot of training and I guess its paying off. If there is anything I can do for you please feel free to call my office. Thank you and have a great Easter Rob S

My boyfriend and I made a trip from Indiana out to PA because his grandfather is very ill and in the hospital. We made reservations for this Best Western for 3 nights. We arrived last night and things were fine. We got up this morning, went out and ran some errands, came back to the hotel at 12:00pm to find out our door/keys wouldn't work. They reset our keys probably 3 times and then the front desk clerk finally came up to try the housekeeping key. It did not work either so she says "I'll have to call maintenance but I'll be sure to get it taken care of." We needed to go back out to the hospital so we gave her our number and told her to have someone call us when it was taken care of. We return to the hotel around 7:00pm (still no phone call) and there's a different person working the front desk. She is unaware that all of our belongings are locked in this room and we've been waiting 7 hours for this to be resolved after an exhausting day at the hospital with a sick loved one. NOW she calls maintenance guy and he proceeds to say he won't be here till 11:00pm because he has to get a ride with his girlfriend. So she calls the back-up maintenance person who also happens to be the hotel manager and he says to just try the "maintenance key" to the same affect as the housekeeping key and doesn't understand that it's the actual mechanism. So we are having to travel to CVS to purchase contact lens solution, phone chargers, tooth brushes, etc because they didn't get this taken care of sooner. Still don't have our things and still waiting for them to actually do something. The staff has been nothing but unprofessional here (except for the second desk clerk who had no idea what was going on, she was at least trying and calling people for us) and I am beyond upset.

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
I am very sorry for what happen, I did take care one night on your bill. We have made new procedures for this type of incident and it shall not happen again. If there is anything I can do for you please call me at the hotel 570-275-5750 Rob S

Stayed at this hotel due to a test being done early the following morning at a hospital in the area. Tub would not drain when fiance' showered so I was unable to shower...upon check out we were asked about our stay...we explained the situation and were treated as though it were our fault the tub didn't drain and I was unable to shower.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
I am sorry you had a unpleasant event at the hotel while you were here. Feel free to call me so I can find out what went wrong and to fix it so it wont happen again. 570-275-5750

We enjoyed our room, especially for the price, but we were served moldy bread and cold sausage/eggs at breakfast. Staff was very friendly and once they noticed the moldy bread my husband put aside, they addressed it immediately and put out new bread. Would have have been nice if they had not had moldy bread in the first place. Not sure why the hot dish wasn't hot. Not a very appetizing breakfast.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
I am very sorry this has happen. I have coached all employees that was involved with breakfast that day and this will never happen again. Please call me at the hotel I would like to speak to you about the events that happen. The only way we can fix things at the hotel is when guest like yourself gives us feed back. Thank you. Rob S

Stopped off of I-80 for an overnight. Nice room on the 3rd floor with a view of the hills. Roomy bathroom with a great showerhead-nothing wimpy like you get at some other places. Hot or cold breakfast in the morning with good selections. Very good value. Saturday desk staff gave great directions to a local meal. sunday desk staff wasn't able to print out a receipt, but it was on my e-mail by the time we got home. Nice visit overall.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
I am glade you enjoyed your stay. Please call me in regards to the events that happen on Sunday so I can fix this and make sure next time you are in town it wont happen again. Thank you Rob S.

Got to the hotel and I have 10 months old twins that don't even walk and we reserved a king size bed with jacuzzi and the receptionist told us that no kids are allowed in those rooms,even though we have been before with our kids and was no issue. Now we are in the parking lot looking for a hotel that allowed my family to stay in plus the manager very incompetent that didn't even bother to give us a fare arrangement to keep us happy at least. WORST EXPERIENCE EVER!!!

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
I am truly sorry if we did not have the right room type you requested. When making a reservation thru a third party website please always call the hotel to confirm the room type and any special request. I will speak to the supervisor that handled your situation on Sunday. If there is anything I can help you with in the future feel free to call the hotel and request to speak with me. Thank you

The staff is awesome nice and always there to help you, Breakfast was great . A Great Stay Hotel is clean and the rooms are spacious keep up the great job I had a king suite and the family had plenty of room

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for all your kind words. I will be happy to show the team your review. If there is anything in the future that I can be of service to you please feel free to call the hotel and ask for me.

Not a bad place to stay for the cost. I will most likely stay here again since this is close to my work area. The breakfast was good, but I did not see no one refill the items empty and this was 8:00 am. and I was in this area for approx. 45 mims

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for letting me know about your stay. Here at the Best Western Danville Inn we try our hardest to make your stay the best it can be. By you letting me know I am able to fix the things that did not go well during your stay. Please give us another chance and you will be able to see the improvments. Thank you,

Great rates if you have a loved one at Geisinger Hospital. Nice free breakfast. Newspapers available daily. Staff courteous and helpful. Rooms are clean. Coffee in room. No refrigeration in room. Pool available. Ice machines.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for your review. Next visit at our hotel please request a room with a fridge and microwave. I am glad you had a great stay we try our hardest to keep up the property. If there is anything I can do for you in the future feel free to contact me at 570-275-5750 Rob. S

Easy access, comfortable bed, very good for the money we spent. The carpet needs updating it had quite a few stains. Very good staff. I would definitely stay here again. Free breakfast,pool and exercise room. If you stay on the 3rd floor there is no vending machine you have to go to the 2nd floor which makes it a little inconvenient. Other than that it is a great stay.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for your review. The vending machine shorted out and we are awaiting for a new one. If there is anything we can do to make your next stay any better feel free to call me at 570-275-5750 Rob S.

Great Value for Dollars spent. Hotel Staff was accommodating, Facilities were clean. Amenities were nice. Location is right off the freeway. Danville is very close. If you are looking for an inexpensive way to stay near Danville this is the hotel for you. The staff fulfilled all requests. The facilities are clean and maintained. Could not have had a better experience.

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
Thank you for your kind words we strive for excellence. When you are back at our hotel please feel free to ask for me. Thank you and Happy New Year

My wife and I brought our two boys here so they could swim. The indoor pool made us decide on this location. Very clean rooms and a spotless lobby. Staff were very friendly and helpful with all our boys questions. Already planning our next visit.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you, I am so pleased that you two sons had a great time. Our pool is a great feature, this time of the year. Hope to see you soon Rob Sipel

The hotel was very nice, clean, updated, well maintained, and the staff was very helpful. Stayed here on our way to NYC and found the hotel to be so nice we decided to stay there again on the way back. They even put us in the same room. I did have a problem with the hair dryer, but they replaced it right away. The beds were very comfortable and I had no problem falling asleep quickly. Whenever we take a trip to NY we will stop here as it is the halfway point.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Thank you so much for your kind words! I'm very pleased to hear that our staff was so accommodating and addressed all of your needs so efficiently. We're pleased to be your home away from home and we look forward to your return visits.

Clean, inviting, comfortable rooms. Adequate, mixed options for breakfast. Helpful staff. Liked the free newspapers and ice. More functioning ice machines would have been even better (only the one on the first floor worked!)

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
Thank you so much for taking the time to let us know how we're doing. I am pleased to hear you enjoyed your stay! Thank you for your feedback regarding the ice machines. We have already addressed the issue. Additionally, I want to thank you for the kind words, I will absolutely share with the Best Western - Danville team. I thank you again, and we hope to see you again should your travels bring you back to the Danville Area. http://www.tripadvisor.com/ShowUserReviews-g52470-d604449-r325989508-BEST_WESTERN_Danville_Inn-Danville_Pennsylvania.html#

I found the Hotel up to our expectations. We had no need to interact with the help as everything was as expected. We will stay here again on our trips to the East coast. I would recommend this hotel to anyone going across route I 80 in Pa.

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
Thank you so much for taking the time to let us know how we're doing. I am pleased to hear you enjoyed your stay! I thank you for the kind words, I will absolutely share with the Best Western - Danville team. I thank you again, and we hope to see you again should your travels bring you back to the Danville Area. http://www.tripadvisor.com/ShowUserReviews-g52470-d604449-r325989508-BEST_WESTERN_Danville_Inn-Danville_Pennsylvania.html#

We have found this hotel to be reliable each time we stay. We arrived a little early and were given a room without waiting. It turned out to be beautiful, clean and quiet. We like the ease of registration here and also the close proximity to our family in the area. This is our go-to place whenever we are in the Danville area.

Manager39106, Manager at BEST WESTERN Danville Inn, responded to this review
Thank you so much for taking the time to let us know how we're doing. I am pleased to hear you enjoyed your stay! . I thank you for the kind words, I will absolutely share with the Best Western - Danville team. I thank you again, and we hope to see you again should your travels bring you back to the Danville Area. http://www.tripadvisor.com/ShowUserReviews-g52470-d604449-r325989508-BEST_WESTERN_Danville_Inn-Danville_Pennsylvania.html#

The hotel was clean and people very helpful and friendly. We we were driving back home from RI to WA. So it was nice after driving all day to stop at a clean hotel with nice people. The hot breakfast was good. The only thing i would l say needs to happen is a sign telling people where the cutlery is located. Several of us wandered around trying to find it. It is located by the juice on the wall. Great idea to have dispensers but you don't realize that is what they are.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Tim, Thank you so much for taking the time to let us know how we're doing. I am pleased to hear you enjoyed your stay! I like your feedback regarding the dispensers. I agree, we could have better placement of these items. I thank you for the kind words, I will absolutely share with the Best Western - Danville team. I thank you again, and we hope to see you again should your travels bring you back to the Danville Area. Best Regards, Harold

It seems that more than any other chain, the quality of a Best Western can be drastically different from hotel to hotel. Unfortunately, this Danville location represents the lower tier version which started off poor right away. Upon checking around 1 am, there was no desk clerk to be found. After ringing the bell and then even calling the hotel phone number while waiting at the desk, 10 mins later the guy comes out. Keep in mind front doors of the hotel were not locked at 1 am with no front desk attendant so this gives you an idea of security. Otherwise all the other problems of the bad best westerns. For example, dirty bathroom, crumbs on table, noisy, chaotic and filthy breakfast area. Look elsewhere as the rates here are just too high to possibly justify the low to mediocre quality of this budget hotel.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Hello Thrillrider, Thank you for taking the time to let us know how we're doing. I completely understand the inconveniences you have mentioned, without a doubt - these absolutely impact travel experience. I am so terribly sorry that you had to experience this level of service, please accept our sincere apologies. There are several training opportunities within this review and rest assured, we are quickly taking care of these to minimize this in the future. If there is anything I can do to make this right, do not hesitate in letting me know, it will be my pleasure to assist. Again, thank you for taking the time to let us know how we're doing. Should your travel bring you back to the Danville area, we hope to see you again! -Harold

we stayed here on a trip back to RI for a family wedding. The room was clean and comfortable, but nothing special, and really not worth the price difference from the Red Roof Inn across the street. No complaints at all, just felt it wasn't the best value in the area. I don't mind paying more money if the room is spacious and well appointed, but I just didn't feel the extra amenities were there to justify the room charge.

the staff was friendly and helpful. they were efficient and very prompt. the room was simple but comfortable. could have used more amenities in the bathroom. the bed was fine. we also had a pull out sofa, which was more comfortable than expected. overall we were very satisfied with the accommodations, and it provided a great value!!

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Hi Chuck! I am pleased to hear that you enjoyed your stay with us while visiting the Danville area. I hope we see you again should your travels bring you back to the area. Thank you for taking the time to let us know how we're doing! -Harold

I guess we hit the wrong day - no face washcloths or towels, 1 little bar of soap, no coffee in the morning and no hot complimentary breakfast - no one at the front desk in the morning to talk to - so we left and will not return.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Hello Michigan Traveler, Thank you for taking the time to let us know how we're doing. I am saddened to hear we did not meet your expectations - or our own. This level of service you regrettably experienced is unacceptable and I understand your frustration, rightfully so. I recently took over this property and we are in the process of making changes to better service our guest. Please rest assured this feedback does not go unnoticed. We are working quickly to ensure this does not happen again to our future guests. I certainly hope we can earn your repeat travel to the area and most importantly, your trust. Again, thank you for taking the time to let us know how we're doing. Should your travels bring you back to the Danville area, we hope to see you again! -Harold

Inter net slow and kept getting kicked off. Furniture is worn and needs replaced. The hotel was very quick to bring Fridge to the room. Check in Check out was fine. The pool area could use a little cleaning.

Manager39106, General Manager at BEST WESTERN Danville Inn, responded to this review
Hello Mr. Clark, Thank you for taking the time to let us know how we're doing. I understand there were some areas with your stay you were unsatisfied with. I understand how these items can impact your satisfaction and overall travel experience. On behalf of the team and myself, please accept my apologies. I am pleased to say we have gone through a complete internet upgrade, both equipment and speed. You also mentioned you not having a refrigerator upon check in. We have a very limited quantity of these; from time to time they are requested for guest currently staying with us which limits the availability of them for requests. This is something we are working to improve. Thank you again for letting us know how we're doing. Should your travel bring you back to the Danville area, we hope to see you again. -Harold

Hotel staff were courteous and helpful, room and facilities clean, great place to rest after a day at the amusement park with grandchildren. The continental breakfast could stand some improvement, otherwise I would stay again.