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Best Western Suites Le Jardin Caldas Novas

4.0 / 5
34 Avis Tripadvisor
Rue Machado de Assis Number 555, Caldas Novas, 75690-000 Brésil  Copié !
TEL : +55 643 4549300
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Les points forts de l'hôtel

Activités

Tennis
Piscine
Terrain de jeu
Jacuzzi

Services hôtel

Court de tennis sur place ou à proximité
Sauna
Centre de soin
Service d'étage
Restaurant à proximité
Personnel multilingue
Blanchisserie
Air conditionné dans l'hôtel
Piscine intérieure
Parking gratuit
Petit déjeuner gratuit
Centre de fitness
Ascenseur
Réception 24h/24
Salon-bar
Equipement Business Plus

Services chambre

Fer et planche à repasser
Coffre-fort
Sèche-cheveux
Cafetière
Les points forts

Activités

Tennis
Piscine
Terrain de jeu
Jacuzzi

Services hôtel

Court de tennis sur place ou à proximité
Sauna
Centre de soin
Service d'étage
Restaurant à proximité
Personnel multilingue
Blanchisserie
Air conditionné dans l'hôtel
Piscine intérieure
Parking gratuit
Petit déjeuner gratuit
Centre de fitness
Ascenseur
Réception 24h/24
Salon-bar
Equipement Business Plus

Services chambre

Fer et planche à repasser
Coffre-fort
Sèche-cheveux
Cafetière

Description

Le Best Western Suites Le Jardin Caldas Novas est un hôtel multiservices situé dans le plus beau quartier de Caldas Novas, près du parc d’État de Serra de Caldas et de la lagune Pirapitinga.Toutes ses chambres entièrement équipées disposent d’une télévision câblée avec chaînes Sky, d’un bureau et de l’accès Internet haut débit gratuit. Nous offrons à nos clients un petit déjeuner buffet complet inclus dans le tarif. L'hôtel propose un magasin de proximité, un restaurant, un bar, une salle de sport, des saunas, plusieurs piscines chauffées dont une piscine intérieure, une piscine pour enfants avec toboggan, un bain à remous, des courts de tennis, des terrains de sport, des salles de réception pouvant accueillir jusqu'à 350 personnes, un parking couvert et un coffre-fort.Lors de votre visite à Caldas Novas, découvrez le personnel amical et bien informé du Best Western Suites Le Jardin Caldas Novas. Réservez votre chambre maintenant ! Passez un excellent séjour !Avertissement : conformément aux contrôles stricts d'hygiène et de sécurité, la fourniture de serviettes de piscine pour le parc aquatique est temporairement suspendue.

Activités

Avis clients

4.0
Basé sur l'avis de 34 voyageurs
Excellent
20
Très bon
5
Moyen
2
Médiocre
3
Horrible
4
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
"Dangerous Bathrooms"
Molly M, 03 Mars 2024

When I tried to take a shower, as I attempted to close a sliding glass shower door, the tempered glass cracked entirely and began to collapse in my hand. I knew that if I let go of it, it would collapse and shatter into hundreds of pieces of sharp glass. I called my wife for help. She attempted to contact the reception desk four times without success. No one ever answered. The broken box door continued to crack and sway back and forth, while I attempted to hold it steady so it would not collapse. My wife went down to the front desk - no one was there - so ran to a man who was working with valet parking to ask for help. She explained the problem and was told someone would be sent up. By the time my wife returned, by herself, the glass door had completely collapsed and cut my legs and feet in multiple places. I was bleeding but could not move because the floor was covered with broken glass and any step would have caused more cuts on the soles of my feet. Being a surgeon, I was fully aware that continuing in a standing position would increase the bleeding due to gravitational gradients in the leg veins, but I had no other option until my wife arrived and covered the floor with folded towels allowing me to step out. Only after all of this someone from the hotel's maintenance staff finally appeared and he informed us that this was not the first time a glass shower door had shattered in this hotel. Ten or so minutes later the front desk finally called up to our room and my wife asked the hotel to send someone immediately with a first aid kit to attend to the cuts on my legs. Another 10 minutes later a lifeguard from the hotel's swimming pool knocked on the door with an antiquated first aid kit that did not contain iodine, alcohol or bandaids. The lifeguard offered to wash the bleeding wounds with suntan lotion. At this point I was compelled to explain that I am a surgeon and would not allow my wounds to be managed by such an incompetent person. Eventually someone else from the hotel sent out to a pharmacy to get the needed supplies. We repeatedly asked to speak to the hotel manager but he never showed up. Furthermore, no one at the hotel would give us his name, despite many requests. It is very clear that no one who came to attend to the situation had the minimal training in service standards or emergency strategies to respond to situations like this. At no point did anyone in the hotel staff have the courtesy to apologize for the incident. On the contrary, to a person, everyone repeated that I was lucky and should be happy that my injuries were not worse. This makes me suspect that previous times shower doors have shattered at this hotel, more severe injuries to guests occurred. Clearly there has been no maintenance in the bathrooms. When we selected a hotel to stay in Caldas Novas, to visit family, we selected the Best Western Le Jardin based on reviews both online and word of mouth that this is the best hotel in the city. What a poor reflection this is on Caldas Novas that this is the best hotel. It is way below standards of practically any Best Western hotel in the US. It is seriously lacking in service training of the staff.

"Relax and Enjoy"
Tamika C, 19 Juillet 2019

This Best Western Hotel provided outstanding services that all would enjoy. The breakfast was outstanding, fresh, and hot. The beds was comfortable and linen was superb. This is a hotel that all should stay. Thank you.

"Pleasant"
albergariaamber, 05 Juillet 2019

Nice hotel, spacious rooms and lobby, good food, pleasant swimming pools for children. Room cleaning was acceptable, internet not the greatest we could not stream anything, download anything or work with the wifi at this hotel, not much selection for TV.

"Enjoyable experience"
natirapelle, 08 Mars 2019

My and my husband stayed here for 3 nights and we enjoyed our stay very much. Room was simple, but very spacious and spotlessly clean. We had breakfast included and I am not sure why, but we had to take it in another hotel across the road called Pousada do Ipê. We were not bothered by this as breakfast area there was really pleasant and the food was excellent. We also had access to the pools there, which was a plus. Dinner was not included in our stay, but we were offered this as a courtesy. There were plenty of choices and the food was tasty. Pools were fine, we just found them to be very hot sometimes, but when you are in Caldas Novas I guess this is what you get and cannot really complain. Overall, really nice and enjoyable experience. We would definitely stay again!

"noisy rude and horrible experience"
stevel452, 09 Avril 2018

Other than breakfast this place was a nightmare loud noises under construction bad management lucia she was the worst and horrible customer service. Total ripp off and no help with bad horrible room as noise level and horrible bathroom made it unbearable and it was close to empty and now i know why. Would not stay here again if they paid me.

"Don't even bother staying here"
Shannon K, 20 Mai 2016

Told us we may not be able to check in because we arrived late, it was only 4 pm when we got to the hotel. Then they told us since we were staying on the third floor that we had to walk to another building to check in. Once we checked in we had to walk back to our hotel, where we were finally able to go to our room. Room was well cleaned, but bed was very hard, blanket they had did not keep you warm at night and the air unit was right above the bed which blew cold air on us the whole night. Staff didn't even ask us how our stay was when we left, we will not be back!! Also either the staff or others guests made a lot of noise in the morning, plus the ele-vators did not work properly either.

"Problems"
Marco U, 22 Décembre 2015

I suggest you do an inspection visit at Le Jardin de Caldas Novas. Here are some episodes in my stay, why not recommend this unit - Child got stuck in the elevator for nearly two hours without help; - Maid broke into my unit overnight, without any motivation - Extremely dirty pools when not so hot that did not allow us to use them. - Town with several cases of denque and no campaign among guests. Honestly, when we have highlighted in my travels the BestWestern, but this stay made me rethink my directions including friends and colleagues.

"Really nice hotel"
Viviane G, 07 Septembre 2015

Staff was pretty helpful, the valet service was fast and helpful as well. Front desk speaks English which was convenient. Food was decent and tasty. I just don't recommend to buy tickets to hot park or anywhere else at their concierge office because I got ripped off all the time. Better buy at the parks entrance. Got upset because of this but knowing now I would stay there again still. Is a good hotel in a good location.

"Overated and not hot pools"
PHLove, 12 Août 2014

Only 3 lifts for 300-ish rooms and they are not even in sync. So everybody calls the 3 of them, and you have to wait for 15-20 minutes each time you want to go up or down. Stairs are very non-official, dark, with broken lights and mainly for the workers. The complex is very small, don't expect much from it. Having been to Caldas Novas a few times before, I got very disappointed when I saw the pools. Food: you can chose lunch or dinner, nice salad buffet, but not amazing cooked food. Really old TVs in the rooms (despite promises in previous reviews) and horrible reception. If this hotel is really number 1 or 2 in Caldas Novas, there is a massive gap for a decent one. As mentioned in other reviews, it's not a resort, just a hotel with warm water pools - colder than it should!

"A family choice in Caldas Novas"
tvsoliveira, 02 Décembre 2012

I spent a two-day getaway with my wife in this decent hotel. It is not a resort, neither a spa. Anyway, it is a nice place to spend the weekend, specially considering it`s a cozy and family place - way different from other hotels/clubs in town that have lots of young people drinking and messing all over. As mentioned by other TA members the tv inside the rooms are old and very few tv channel options are included. It would be a minor con, considering you won`t spend much time locked in your room. Very friendly and helpful staff, good meal (lots of options at breakfast), clean pools. Ideal hotel in Caldas Novas for family or couples looking for a quiet place.

"A great hotel"
Dcrusher81, 17 Août 2012

I truly recommend this hotel. It's not far away from the city center (you can reach downtown by a five minutes walk), the staff is very caring and indeed you are well treated on Best Western Le Jardin. The rooms are spacious, comfortable, clean and modern (except for the old TV), the hotel lobby looks great and you feel welcomed there. The hot thermal pools are very clean and that's what really matters when you visit Caldas Novas. Dinning was included and the food was more than proper (you actually choose the dishes you want to you and then they prepare – unlike most of the other hotels systems. I'll definitely come back.

"Very good"
DSNCL, 22 Juin 2012

Modern/stylish open plan lobby, decent rooms with HOT water, nice pool area.

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Le petit-déjeuner est-il compris dans le tarif ?
Julie
assistance Best Western
Vous trouverez cette information dans le descriptif des tarifs proposés sur notre site et dans votre email de confirmation - certains tarifs peuvent l'inclure. Si le petit-déjeuner n'est pas compris, son prix est indiqué dans la page de consultation des tarifs, colonne « conditions de vente ».
Je pense arriver en dehors des horaires indiqués. Pourrais-je procéder à mon enregistrement ?
Julie
assistance Best Western
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Julie
assistance Best Western
Chaque hôtel Best Western® Hotels & Resorts est libre de fixer sa propre politique d'admission des animaux domestiques. Leurs conditions d'accueil sont indiquées sur la page hôtel.
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Julie
assistance Best Western
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Pour bénéficier d'une nuit gratuite en utilisant vos points de fidélité Best Western Rewards®, connectez-vous à votre compte fidélité.
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assistance Best Western
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