Best Western Hotel Suites Le Jardin Caldas Novas, Caldas Novas

This Best Western Hotel provided outstanding services that all would enjoy. The breakfast was outstanding, fresh, and hot. The beds was comfortable and linen was superb. This is a hotel that all should stay. Thank you.

Magalhaeslejardin, Gerente at Best Western Suites Le Jardin Caldas Novas, responded to this review
Good Morning 753tamikac, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at whatsapp (64)999648171 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Regards, Magalhães Junior Sales Manager

Nice hotel, spacious rooms and lobby, good food, pleasant swimming pools for children. Room cleaning was acceptable, internet not the greatest we could not stream anything, download anything or work with the wifi at this hotel, not much selection for TV.

Magalhaeslejardin, Gerente at Best Western Suites Le Jardin Caldas Novas, responded to this review
Good Morning Albergariaamber, Thank you for your rating. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Whatsapp 5564999648171 Thank you again for taking your time. Best Rergards, Magalhães Júnior Sales Manager

My and my husband stayed here for 3 nights and we enjoyed our stay very much. Room was simple, but very spacious and spotlessly clean. We had breakfast included and I am not sure why, but we had to take it in another hotel across the road called Pousada do Ipê. We were not bothered by this as breakfast area there was really pleasant and the food was excellent. We also had access to the pools there, which was a plus. Dinner was not included in our stay, but we were offered this as a courtesy. There were plenty of choices and the food was tasty. Pools were fine, we just found them to be very hot sometimes, but when you are in Caldas Novas I guess this is what you get and cannot really complain. Overall, really nice and enjoyable experience. We would definitely stay again!

Magalhaeslejardin, Gerente at Best Western Suites Le Jardin Caldas Novas, responded to this review
Good Morning Natirapelle, We love to know that you had a great experience at the Best Western Suites Le Jardin Caldas Novas. We will review your compliments and comments above the entire team. If you want to contact us or make a new reservation Whatsapp: (64) 9.9964.8171 Kind regards. Magalhães Júnior Sales Manager.

Other than breakfast this place was a nightmare loud noises under construction bad management lucia she was the worst and horrible customer service. Total ripp off and no help with bad horrible room as noise level and horrible bathroom made it unbearable and it was close to empty and now i know why. Would not stay here again if they paid me.

Magalhaeslejardin, Gerente at Best Western Suites Le Jardin Caldas Novas, responded to this review
Good Afternoom Steve, Thhank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for other guests in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Magalhaes Junior (77068 Property) Gerente Comercial Best Western Suites Le Jardin Caldas Novas

Told us we may not be able to check in because we arrived late, it was only 4 pm when we got to the hotel. Then they told us since we were staying on the third floor that we had to walk to another building to check in. Once we checked in we had to walk back to our hotel, where we were finally able to go to our room. Room was well cleaned, but bed was very hard, blanket they had did not keep you warm at night and the air unit was right above the bed which blew cold air on us the whole night. Staff didn't even ask us how our stay was when we left, we will not be back!! Also either the staff or others guests made a lot of noise in the morning, plus the ele-vators did not work properly either.

Magalhaeslejardin, Gerente at Best Western Suites Le Jardin Caldas Novas, responded to this review
Good Morning Shannon K, Dear Shannon G, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Magalhaes Junior (77068 Property) Gerente Comercial BEST WESTERN Suites Le Jardin Caldas Novas

I suggest you do an inspection visit at Le Jardin de Caldas Novas. Here are some episodes in my stay, why not recommend this unit - Child got stuck in the elevator for nearly two hours without help; - Maid broke into my unit overnight, without any motivation - Extremely dirty pools when not so hot that did not allow us to use them. - Town with several cases of denque and no campaign among guests. Honestly, when we have highlighted in my travels the BestWestern, but this stay made me rethink my directions including friends and colleagues.

Magalhaeslejardin, Gerente at Best Western Suites Le Jardin Caldas Novas, responded to this review
Boa tarde Sr. Marco, Obrigado por completar a pesquisa referente a sua recente estadia em nossa propriedade. Você é muito importante para nós e valorizamos as suas opiniões. As informações sobre o que você apreciou na sua estadia e como podemos melhorar vão nos ajudar a oferecer uma experiência superior para você e outros hóspedes no futuro. - Realmente uma criança ficou presa no elevador, mas afirmar que não teve assistência, discordo. Deveria ter perguntado a família se demos ou não. - Quanto ao surto de dengue o mesmo ocorre em todo o Brasil e todas as pessoas estão orientadas a fazer sua parte no combate. - As piscinas são limpas diariamente no período da noite. Amanhecem limpas e assim são mantidas durante todo o dia. - Somos vistoriados anualmente e sempre passamos com mérito pela vistoria da Best Western Internacional. Atenciosamente, Magalhaes Junior (77068 Property) Gerente Comercial BEST WESTERN Suites Le Jardin Caldas Novas

Staff was pretty helpful, the valet service was fast and helpful as well. Front desk speaks English which was convenient. Food was decent and tasty. I just don't recommend to buy tickets to hot park or anywhere else at their concierge office because I got ripped off all the time. Better buy at the parks entrance. Got upset because of this but knowing now I would stay there again still. Is a good hotel in a good location.

Magalhaeslejardin, Gerente at Best Western Suites Le Jardin Caldas Novas, responded to this review
Dear Viviane, Thank you for completing the survey regarding your recent stay at our property. You are very important to us and we value their opinions. The information about what you enjoyed in your stay and how we can improve will help us deliver a superior experience for you and other guests in the future. We hope you will return soon. Thanks again for taking the time to answer the survey. We appreciate your loyalty to our brand. Regards, Magalhaes Junior Sales Manager BEST WESTERN Suites Le Jardin Caldas Novas

Only 3 lifts for 300-ish rooms and they are not even in sync. So everybody calls the 3 of them, and you have to wait for 15-20 minutes each time you want to go up or down. Stairs are very non-official, dark, with broken lights and mainly for the workers. The complex is very small, don't expect much from it. Having been to Caldas Novas a few times before, I got very disappointed when I saw the pools. Food: you can chose lunch or dinner, nice salad buffet, but not amazing cooked food. Really old TVs in the rooms (despite promises in previous reviews) and horrible reception. If this hotel is really number 1 or 2 in Caldas Novas, there is a massive gap for a decent one. As mentioned in other reviews, it's not a resort, just a hotel with warm water pools - colder than it should!

Magalhaeslejardin, Gerente at Best Western Suites Le Jardin Caldas Novas, responded to this review
Boa tarde P.H from London, Obrigado por completar a pesquisa referente a sua recente estadia em nossa propriedade. Você é muito importante para nós e valorizamos as suas opiniões. As informações sobre o que você apreciou na sua estadia e como podemos melhorar vão nos ajudar a oferecer uma experiência superior para você e outros hóspedes no futuro. Esperamos que você retorne em breve. Atenciosamente, Magalhães Júnior Gerente Comercial

I spent a two-day getaway with my wife in this decent hotel. It is not a resort, neither a spa. Anyway, it is a nice place to spend the weekend, specially considering it`s a cozy and family place - way different from other hotels/clubs in town that have lots of young people drinking and messing all over. As mentioned by other TA members the tv inside the rooms are old and very few tv channel options are included. It would be a minor con, considering you won`t spend much time locked in your room. Very friendly and helpful staff, good meal (lots of options at breakfast), clean pools. Ideal hotel in Caldas Novas for family or couples looking for a quiet place.

Alexandre_Callegaro, Gerente geral at Best Western Suites Le Jardin Caldas Novas, responded to this review
Dear tvsoliveria, Thank you for your recognise, it's very important to us assure confort, leisure and rest to the guest, as we can see, we reached this goal with you ! Count on us to be your best option in Caldas Novas, will be a pleasure have you here with us again ! Kind regards,

I truly recommend this hotel. It's not far away from the city center (you can reach downtown by a five minutes walk), the staff is very caring and indeed you are well treated on Best Western Le Jardin. The rooms are spacious, comfortable, clean and modern (except for the old TV), the hotel lobby looks great and you feel welcomed there. The hot thermal pools are very clean and that's what really matters when you visit Caldas Novas. Dinning was included and the food was more than proper (you actually choose the dishes you want to you and then they prepare – unlike most of the other hotels systems. I'll definitely come back.

Alexandre_Callegaro, Gerente geral at BEST WESTERN Suites Le Jardin Caldas Novas, responded to this review
Dear Mr. It's a honor to us this recognise from a guest, is a huge prize for our efforts ! About the TVs, we're planning to upgrade it this year, I hope when you come back this upgrade be ready. Best regards,