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Codes Avantages

Best Western Plus Hotel Bay City Inn & Suites, Bay City

501 7th Street, 77414, Bay City, United States - Voir sur une carte
Best Western Plus Bay City Inn & Suites - Façade Best Western Plus Bay City Inn & Suites est idéalement situé dans le centre de Bay City. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Bienvenue au Best Western Plus Bay City Inn & Suites à Bay City, au Texas. Nous bénéficions d'une situation idéale près du centre civique de Bay City, du centre médical régional de Matagorda et à environ un kilomètre du centre naturel d’observation des oiseaux du comté de Matagorda et du parc Le Tulle. Si vous séjournez dans la région pour les affaires, nous sommes à moins de 15 minutes de STP et à quelques minutes de Tenaris, Oxea, Lyondell et Phillips 66. Nous sommes situés à proximité de quelques salles et lieux de mariage populaires et pittoresques et nous serions heureux d'accueillir les mariés et tous leurs invités ! Notre hôtel offre un accès facile à la côte du golfe du Texas, à la plage de Matagorda et à toutes les activités que la côte a à offrir.

Best Western Plus

Hotel Bay City Inn & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 21 voyageurs
Note attribuée
Excellent
15
Très bon
4
Moyen
1
Médiocre
1
Horrible
0
CONSULTEZ LES AVIS POUR
En couple En couple
4
En famille En famille
7
Escapade entre amis Escapade entre amis
4
Professionnel Professionnel
6
Voyage solo Voyage solo
0
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Humble"

3
User 21/07/2019

I booked 2 rooms for July 19-20 I asked the hotel for an early check in which they accommodated me no problem. Jessica the GM was very nice. But after I got back to the hotel after my event my both my room the AC was leaking and had all my things that I had on the floor, shoes boxes clothes were soak and wet. I called the front desk to inform them of the matter and they moved me to another room which was awesome had no problems in that room. Another issue was I went to breakfast on Saturday morning around 730 still had 2 hours before breakfast was over, the eggs were hard and the breakfast sausage was sitting on grease, just about everything else was gone there were 2 pieces of bread left I made me toast and drank coffee and called a day. When I go stay at hotels the breakfast is what I look forward to that's the start of day. But I will say the beds were super comfy in fact we extended our stay another day. Oh and not let me forget the front desk clerk Lupe Thibodeaux was awesome she really cares about her guest and goes above and beyond to make sure the guest is happy. Thank you Jessica and Lupe. I will be back soon.

"Clean nice hotel, poor breakfast availability"

4
flomru, Austin, Texas 09/07/2019

Beautiful hotel, great clean room, but when we got down for breakfast at 8:30 (1 hour before breakfast time ends on weekend), most of the items were gone. Hot items featured gravy only (they brought some scrambled eggs when we were leaving). Waffles? Sorry, no batter. Juice cooler humming in the corner did not dispense any juice. I haven't seen any other complaints about breakfast, so I assume there was some kind of hiccup or they were short of stuff on Independence day weekend.

"Very Nice Property"

5
bureaucrat377, Coldspring, Texas 02/07/2019

I frequently remark how the front desk staff sets the tone for any stay. This was no exception. Jessica, at the front desk, did much to make our stay memorable. She was pleasant, engaging, and informative. The room was quiet and comfortable. The bed was exquisite. I enjoyed the breakfast. We will stay here again.

"4th time is "Not" a charm. Not too happy!"

2
User 27/06/2019

Stayed at this hotel on 4 different dates. Always given different check in information. Got a late room for my daughter, used CC, was over charged for 3 rooms, took almost a whole week to get it removed. 2nd visit was able to use different charge than the card used for reservation. 3rd visit was told the card used for reservation was already charged and couldn't change it. 4th visit was told would be an additional $25 incidental charge that was never advised on any other visits. On the 3rd and 4th stay, we were given the same exact room. Bathroom walls looked like the bathroom above may have flooded. Paint and construction debris on the floor. Toilet paper holder falling off the wall. Closet clothes rack falling off the wall. Water pressure in bathroom sink was barely there, took too long for hot water. I will cash in my rewards and won't be staying there again.

JessicaP6446, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Firstly let me thank you for taking the time to review our property. We are saddened to hear that you did not enjoy your stay and of the issue you raised. I reviewed your stays with us and see that you only stayed with us twice. One of your reservations was made through a third party, and we do require a personal credit card on file for incidentals. We try our best to make our guest that are booked through a 3rd parties aware the incidental fee upon checkin. May we forget there is also a plaque on the front desk counter. We always do our best to correct any issues as soon as possible if we are made aware of them. Your feedback plays an integral role in our efforts to further our service. I would like to assure you we have taken this matter to our staff so we may improve in the future. Although you said you would not be returning, we do welcome you back should you like to give us another try for a much better experience, as we believe in delivering the best! Have a great day.

"Typical Best Western"

4
Leigh B, Greenacres, United States 19/04/2019

The hotel was nice, comfortable bed, good AC, nice shower, OK hot breakfast, good location. Only problem was no pillows or blankets available for pull out sofa. The town is very cute and the hotel was close to a lot of interesting things to do. We would visit Bay City again.

JessicaP6446, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Hello Leigh B, Thank you for taking the time to review our property. I am glad to hear that your stay went well. Your feedback is very important to us as this continually helps us improve the facilities for a better future stay. I apologize that you were not provided with an extra pillow or blanket as we do have them available for your convenience. We hope to get the pleasure to better accommodate you during your next visit to Bay City. Once again, thank you for your review and for choosing Best Western Plus Bay City for your stay.

"I was treated with genuine care and understanding"

5
p75154, Red Oak, Texas 04/04/2019

I arrived in Bay City about midnight for a work assignment the next day. The person at the front desk did everything I could ask to make me feel valued as a customer and asked me if it was OK to put me in a suite instead of a regular room. The room was clean on the first floor and quite close to the front desk. I also received a complimentary late check out at 12:30 pm without asking. Great Room, Friendly Staff, and a Cost that I felt was very fair for the stay!

JessicaP6446, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Greetings p75154, Thank you so much for taking the time to review your recent stay with us. It was an honor to serve you, and to have you as our guest. We are always striving to be memorable and exceptional. We are always here for you and want you to be happy. We look foward to seeing you in the future.

"Good night stay"

5
602zoec, Midland, Tx, United States 10/02/2019

I arrived at the Best Western Plus Bay City Inn & Suites around 7pm.i had been on a 8 hour drive and was tired. The front desk got me checked in so I could get something to eat and get to bed. I slept so good I was ready to go the next morning!

"Great Place to Stay!!"

5
User 07/01/2019

Best Western in Bay City was great! It was very clean and had a great shower! The Mgr was very accommodating and pleasant. Breakfast was delicious. I had waffles! I'll be trying another Best Western the next time I travel.

"Christmas Holiday Stay"

5
Escape53451353772, New Braunfels, Texas 28/12/2018

We came into town to spend some Christmas Holiday time with Family and Friends. As always the Best Western Plus was so comfortable and clean. We have stayed here before and will always stay here in the future when traveling to Bay City. Thanks for making the trip so pleasant!

"Fishing Trip to Matagorda Bay"

5
User 28/12/2018

Had a lovely stay during a fishing trip to Matagorda Bay. The hotel was clean and the staff was extremely friendly and helpful. Rose Mary even allowed us to check out late to accommodate our fishing schedule.

"Nice"

5
mitzijohnson, Saint Paul, Minnesota 23/12/2018

Great place to stay and good value for the money. Breakfast is a little lacking and inconsistent and at times the property seems more like a “men's dormitory” than a hotel. Crusty dialog and other dorm characteristics and large rigs often take multiple parking places by parking lengthways and take prime parking spots. Staff is friendly - few issues there.

"Great Stay"

4
cyn_mgmt1, Houston, Texas 13/09/2018

This is a new hotel in Bay City. We had a great experience. This will be my hotel of choice in Bay City in the future! They were very accommodating. Nice breakfast! Very clean room. I love the shampoo & conditioner dispenser. Yeah!

"Beautiful Hotel"

5
mrv440, Houston, Texas 20/08/2018

The Best Western Plus in Bay City is so nice and comfortable. The hotel looks brand new. The staff were pleasant. The bedding was very comfy as well. The lobby and breakfast area were immaculate and the breakfast presentation hit the spot. Very pleased with our experience at this hotel.

"Nice place"

5
Susan B, Austin, United States 13/08/2018

Stayed 2 nights. Very nice clean hotel. Staff very friendly and attentive. Breakfast was good. There was a power outage our last night here and the staff handled it very well. The breakfast the first day had some low carb choices however the 2nd day they had breakfast burritos which I couldn't eat due to unknown carbs. I'm a diabetic. I mentioned it to Nelda the cook and she made me some scrambled eggs and sausage! Above and beyond in my opinion! Front desk staff was very good. Especially Mary Ann! We recommend this hotel for as anyone visiting the Bay City Tx area

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Susan B, .On behalf of our entire team, Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Unfortunately the power loss was something that was out of our control and multiple businesses were affected in our area, but I am pleased to hear that you our staff handled everything efficiently and professionally. As a team our goal is to provide a convenient and comfortable stay for all of our guest. I am delighted to know that you were able to enjoy the breakfast that Nelda prepared for you, and will be happy to share this with her. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for recommending us to your family and friends, we look foward to seeing them and welcoming you back as well.

"Bay City Best Western"

5
Lieana, Atascocita, Texas 13/08/2018

This hotel was the best I have been to in a very long time. As soon as we walked to the check in counter every one was extreamly friendly and helpful. Rose Mary Rodriguez checked us in and she was so sweet. The breakfast there was the best!!!! The eggs were actually real eggs (not those fake ones most hotels use that turn to rubber shortly after they are cooked) The rooms were very clean and the bathroom had shower gel, shampoo, and conditioner in a pump dispenser in the large shower. The only thing bad was it took the water a very long time to get warm, but with all the other things that were so great I still give it a 5 star.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Lieana, What an AWESOME review!!!! I am pleased that you were able to take full advantage of our breakfast and the amenities we had to offer. However, I do apologize about the water taking a while to get warm. We were having maintenance on our waterlines, but am pleased to say that it is working properly once again. We value your feedback of your stay, as our staff takes great pride in knowing they did a wonderful job with our guests! Thank you for the 5 STAR. We hope you come back and see us soon.

"Robert Dinwiddie"

5
robertdinwiddietater, Perrin, Texas 28/07/2018

Everything was very nice and clean had great breakfast and the manager Rose Mary Rodriguez was great and very accommodating. All of the staff was great and very friendly and helpful. The beds were very comfortable and the rooms had everything we needed. Great place to stay.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Robert Dinwiddie, Your business is very important to us and we value your feedback. I could not agree with you more, Rosemary is great. I will be sure to share your review with her, and the rest of the team. I am glad that were able to enjoy our beds and our amenities. We hope you will come back and see us again soon.

"Great Place"

5
User 03/07/2018

Rose Mary took great care of us!! Everything was very clean && breakfast was great! I love the shampoo, conditioner and soap dispensers in the bathroom. They make everything so much easier! I will be coming back here for sure.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
We appreciate you taking the time to write a review about your experience here at the Best Western Plus Bay City. Rosemary is such an amazing asset to the hotel! Its wonderful that our hotel was impressive and we were able to make you feel wonderful when staying with us. I am glad to hear that you enjoyed our shampoo and conditioner dispensers, I love them as well. Hope you can visit us again soon. Thanks again,

"Rose Mary is AWESOME! Great Service "

5
User 22/06/2018

Had a problem with 1st room & as soon as I told Rosemary about it, she got me into a better room. She and her whole staff were so friendly and courteous. Loved staying here. The rooms were nice and clean. Definitely will stay there again when in town.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
I want to start off and apologize for the issues you had experienced with your first room. We truly value you as a guest and are pleased to hear that you are willing to stay with us again. I am so happy that the team here at Best Western Plus Bay City really made sure you were well taken care of. We look foward to welcoming you back to our hotel on your next visit to town. Please feel free to contact me if I can be of any further assistance. Thank you,

"Nice hotel with even better staff!"

5
Ashley G, Gardendale, Texas 05/06/2018

Very nice, well kept hotel, built in December 2017. We stayed in a king suite on the 3rd floor right after the Memorial Day weekend and had no problems getting into our room, even a little earlier than normal check in. The breakfast was very good! Not like most continental brakfasts, they had real eggs, biscuits and gravy and DIY waffles in the shape of Texas - along with your regular cereals, yogurt, etc. But the best part of our stay had to have been our interactions with the staff! Rosemary at the front desk was extremely helpful and accommodating to all of our needs! It's nice to be acknowledged in such a great way for being “frequent fliers” so to speak. She really was just the nicest front desk person we have ever had the pleasure of meeting! I would definitely recommend staying here over the other hotels in the area. You won't regret it!

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Ashley G, Thank you for taking the time in completing such an awesome review of your recent stay with us at the Best Western Plus Bay City. It is feedback such as yours that helps us continue to strive and provide our guests with an unforgettable experience. I am sure that Rosemary along with the rest of our staff will be extremely excited to know that we had a major part in making your stay with a great one. We look foward to welcoming to our hotel again.

"Value for cost"

5
RoamingTnnana, Franklin, Tennessee 30/05/2018

Relatively new hotel that is a good value for rate charged. Friendly, efficient, courteous staff. Noticed several repeat guests at breakfast. Destiny and Rosemary very friendly. Bay City is really not on the bay but many of the towns along the water like Rockport and Fulton were so damaged by Harvey that we could not find accommodations.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Thank you so much for taking the time to review your stay with us at the Best Western Plus Bay City. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I could not agree with you more about Rosemary and Destiny they are very friendly and genuinely care about our guest, as we all do. We hope to see you next trip to town.

"Good Property/ Bad Management."

4
gholmco, Colmesneil, Texas 08/05/2018

I stayed this time in order to try and have a problem with incorrect rate adjusted. I had stayed the previous week at this Inn. Being employed by the state, we have a state rate available. Prior to this stay, I was given our state rate. This time I informed the clerk I needed the state and was assured I would receive it. This person was not professional at all. She could not even read my drivers license. I had to read it to her. On checkout, with a different clerk, I did not receive the state rate. I was told the manager was not there, but she would be told of the problem and call me. The manager never called. I called to try and resolve this but the manager was never there. Like I said, I stayed at this Inn this time to try and resolve this. There was no manager again. I received a promise it would be taken care of, but still no resolution. I was ask to leave my receipt so the manager could fix it. Now I have no receipt and no state rate. Nice Property but not so nice management. Seems all they can do is avoid problems.

Jessica P, General Manager at Best Western Plus Bay City Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us. I would like to extend to you our most sincere apologies regarding your recent stays with us at Best Western Plus Bay City. I can assure you that I will be getting with my staff about the way they handled this situation. not relaying this message to me. We work hard to deliver a great customer experience, it is apparent in this case we fell short. I apologize that I missed you while you were here, and I will be more than happy to fix this situation for you. Being a brand new hotel, we are still trying to get everything in order. It is feedback such as yours that we are able to learn from and improve in areas that are needed. I hope that you will give us a chance to earn your trust back and to see to it that you enjoy the experience that so many of our guest have grown so fond of. I would really like fix this issue for you, and hope to hear from you soon.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.