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Best Western Hotel Kelly Inn, Yankton

4.0/5  - basé sur 362 notations.
1607 E Highway 50, 57078-6406, Yankton, United States - Ver el mapa

Bienvenido al Best Western® Kelly Inn. Los huéspedes de este hotel de Yankton suelen encontrarse de viaje en esta región para disfrutar de la zona de pasatiempos Lewis and Clark o realizar un recorrido en barco por el río de Missouri. No obstante, este hotel de Yankton da también la bienvenida de manera regular a los huéspedes de visita en la ciudad para asistir a eventos especiales, como las numerosas bodas que tienen lugar en las inmediaciones durante todo el año. Tanto si es su día especial como si se encuentra aquí para asistir como invitado a una boda, puede contar con nuestro hotel para ponerle las cosas algo más fáciles en ese gran día. Nuestro cordial personal, nuestras amplias habitaciones y nuestro servicio de reserva de habitaciones para grupos están a su disposición para su mayor comodidad. Si hay algo que podamos hacer para mejorar su estancia, simplemente pídalo y haremos todo lo posible por satisfacer sus deseos. La Asociación Nacional de Tiro con Arco atrae también a numerosos viajeros procedentes de todo el mundo. Dakota del Sur cuenta con unos impresionantes espacios naturales independientemente del deporte que desee practicar. En un radio de 8 kilómetros podrá encontrar un total de tres campos de golf, lo que hace que muchos de los huéspedes de nuestro hotel de Yankton pasen unos fantásticos días en los greens. Nuestro personal estará encantado de recomendarle las mejores atracciones y los mejores enclaves para su viaje. A poca distancia a pie de nuestro hotel podrá encontrar una galería de tiro con arco y la región cuenta también con fantásticos enclaves para la práctica de la caza y la pesca. Durante la temporada de caza, nuestro hotel da la bienvenida a numerosos visitantes procedentes de todos los rincones del país. El evento Riverboat Days ofrece el entorno perfecto para relajarse en familia. Este hotel de Yankton tiene como prioridad el confort de sus huéspedes. Es por ello que este hotel cuenta con un restaurante y un salón, así como pistas de racquetball. Convertido en el único hotel de servicio completo de la zona, nuestro establecimiento ostenta una fantástica reputación basada en la calidad y en la hospitalidad. Disfrute de un parque acuático cubierto perfecto para los niños y que también proporciona grandes dosis de relajación para los adultos. Los huéspedes recibirán un máximo de 6 pases para el parque acuático y la piscina por habitación. Reserve una de las apacibles habitaciones del Best Western® Kelly Inn hoy mismo y prepárese para disfrutar de unas relajantes y rejuvenecedoras vacaciones.

Best Western

Hotel Kelly Inn

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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 362 huéspedes
NOTA EMITIDA
Excelente
162
Muy bueno
122
Normal
47
Malo
22
Pésimo
9
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
37
De negocios De negocios
93
En familia En familia
156
En pareja En pareja
58
En solitario En solitario
11
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Noisy Night by the Pool"

2
13/08/2018

We stayed at the BW Yankton and were given room 259. It had hallways on three sides and was overlooking the pool. Our room had no window to the outdoors and perhaps would have been nice if we had children. We heard screaming and yelling from the pool until 11:15 pm and then people loudly yelled and screamed in the hallways on our three sides leaving the pool for another 30 minutes after that. The yelling and screaming could be heard over the ancient and loud air conditioner and our tv. It was the noisiest hotel room I've ever been in. On top of that the bass (music) from a wedding reception banged for an hour after that. Because we had an inside room, our windows had full light on the other side and our room was illuminated all night because the curtains didn't keep out the light. We didn't enjoy this hotel at all and would never return. This was disappointing because we usually find Best Western hotels to be very good, but not this one. We couldn't wait to leave in the morning. I cannot believe that we paid over $100 for this room and didn't sleep. It was miserable.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very disappointed to hear that our service was not up to par. Please be assured that your comments have been passed along to our concerned staff, as all comments are essential in educating our staff about good and bad service. Again, I apologize for this bad experience. Despite this, I hope you will give us another chance to make it up to you.

"as always a great hotel"

5
10/08/2018

The rooms in this hotel are the cleanest you will experience anywhere and the staff is super friendly and you can tell they value your business. Everyone working there cares about you. A special shout out to the housekeeping staff - the rooms are spotless - which is hard to find in a 50-year old building like this - heck - even brand new hotels are not this clean.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your kind review! I truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. I will be sure to let the housekeeping staff know about the impact they made during your stay. We hope to welcome you back again soon.

"Family Reunion"

4
06/08/2018

Nice clean rooms and comfortable beds. Enjoyed fine dining at the attached eatery. Would be nice to have an elevator for second floor guests. Family members enjoyed the pool/water park. Would stay again...

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. I'm happy that you enjoyed your stay and I look forward to having you again as a guest in our hotel.

"The Place to Say When in Yankton"

5
05/08/2018

The staff was excellent in taking care of any needs, very friendly and helpful. The onsite bar/restaurant was very good and the room clean and very comfortable. Parking was very easy. Even though the hotel was pretty full with a big group they had, we felt very welcome and valued as a guest. Did I mention how great the staff was?! Definitely would return!

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your kind review. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

"Traveling Around"

5
04/08/2018

When I'm traveling I don't like any surprises so I say at motels that are Clean.Quit Friendly Staff and the best Western Kelly Inn is one of this motels. I stayed here before and I well stay again. It a great location to get to good parking the staff are great at helping you. And the restaurant is still a good place to eat.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for a wonderful review. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

"Wi softball"

5
02/08/2018

We stayed 4 nights for girls national fastpitch tournament. Had a block of poolside rooms for whole team and had a wonderful time. Service was great, rooms clean and pool area very nice. Excellent cancellation policy. We were able to check out a day early after our team lost out. Breakfast was good and nice to be able to feed the team and families every morning. Very accommodating hotel!

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the wonderful review, we truly appreciate your business. I am very happy to hear that our staff and service met your needs and expectations. If you should ever be back in the Yankton area, please don't hesitate to give us a call.

"Nice Hotel"

4
23/07/2018

The front desk had helpful, curtious staff who were thorough. They answered all our questions. The room was comfortable. Large flat screen T.V., refrigerator, comfortable bed, good variety at breakfast. Plenty of parking. I recommend.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

"Very nice"

5
22/07/2018

I really enjoyed my night here. The room was clean the lady at the front desk was very friendly. I had a trailer on my truck and she found me a spot to put it. I would definitely recommend staying here.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We hope to welcome you back to the hotel in the near future.

"An excellent hotel with clean, quiet rooms, friendly staff, and good food."

4
28/06/2018

I stayed here one night with my Road Scholar group. I enjoyed my stay very much. The hotel is well located, has good prices, and very nice rooms. It also has a nice swimming pool, and I believe it would be a good hotel for families, partially because of the swimming pool. I wouldn't hesitate to stay here again.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area again, please don't hesitate to contact us.

"Great visit"

5
24/06/2018

We love almost everything about the motel. It's clean, the breakfasts are very good, swimming pool is kid-friendly, and it's in a good location. We've stayed there many times and will continue to stay there. This time was a little strange when we had breakfast. We were dismayed that they allowed pajamas in the breakfast room. People looked like they had just dragged themselves out of bed. Adults and children alike. Not very appetizing for the rest of us. This is the first time we'd dealt with that. Other than that, our stay was perfect.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for taking the time to submit a review. I am glad to hear that overall your experience was positive. Pleased be assured that your comments have been reviewed in detail with our concerned staff. As long as guests have "shirt and shoes" as required by law, there is little we can do about their attire. I realize my answer on this is disappointing but hope you will accept this as a reasonable explanation of our position. We hope to be able to welcome you back on a return trip to Yankton.

"Good"

4
04/06/2018

Everything was perfect,except pool water was very cold.Even infant pool water was very cold not good for a baby it can shock them.Everything else from beds to cleanliness to breakfast was perfect.Will go again.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for taking the time to submit a review. I am glad to hear that overall your experience was positive. Pleased be assured that your comments have been reviewed in detail with our maintenance staff. We hope to be able to welcome you back on a return trip to Yankton.

"Good place to stay..."

4
31/05/2018

This BW property looks to have been recently remodeled, updated and they did a good job. It was everything we expected from a BW and if need be/if we were in the area again, we would stay here. We paid for 3 rooms, a group of family were traveling back from a funeral in ND, and while ours smelled fine, 2 of them did not. One smelled very strong of cigarette smoke while another smelled sweaty. They both used diffusers & essential oils to rid the rooms of their awful scents. Other than that, no complaints.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. I am glad that overall your experience was positive. Please note that your comments have been passed along to our housekeeping staff. We appreciate your business and we hope to to be part of your future trips to Yankton.

"Nasty"

1
29/05/2018

The toilet was leaking on the floor when we got there. It then overflowed and covered the bathroom floor, out into the room and soaked the carpet. It smelled horrible. Instead of offering to put us in another room they just brought a fan in. It was gross. Bugs and it looked like the bathroom wasn't cleaned.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very disappointed to hear that our service was not up to par. Please be assured that your comments have been passed along to our concerned staff, as all comments are essential in educating our staff about good and bad service. Again, I apologize for the handling of the situation and I hope you will give us another opportunity to make it up to you.

"Golod Budget Lodging"

4
28/05/2018

I was on a road trip and stayed overnight. The motel is clean and the room is in good repair. Minimal toiletries provided but there was a hairdryer in the room. Room was not available before 3 which was disappointing because I arrived earlier than expected and would have appreciated a chance to take a shower. But overall a good choice to stay for a night while traveling.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I'm glad to hear you enjoyed your stay and I look forward to having you as a guest again in the near future.

"Great rooms with outside and inside doors in some rooms"

5
28/05/2018

This is a nice hotel and one that has unique rooms on the lower floor with two doors. Great if you are towing a boat and want to keep an eye on it. I really like the attached restaurant. Rooms were clean and the hotel is going through a make-over

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area again, please don't hesitate to contact us.

"Great experience in Yankton, SD"

4
30/04/2018

Room was nice and clean and modern. Lounge was welcoming and fun If you go to Minervas, ask for Lane as your server. He was fantastic!! The hotel had a large group there for a convention, but it did not sound like it. Halls were quiet and clean all the time.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I look forward to having you again as a guest in our hotel.

"Amazing hotel"

5
29/04/2018

Had an amazing experience at this hotel. The rooms were wonderful. Pool area was fun for the kids and very clean. The check in process was easy as was the check out. The staff was extremely helpful. The restaurant was wonderful. The waitress we had was great. Out food was great. Would love to stay at this hotel again.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take care!

"Blizzard weekend in SD"

4
16/04/2018

Very friendly and accommodating staff -- especially under unforeseen weather conditions that stranded hotel guests. The rooms were nice and breakfast was a nice addition. I didn't use the pool, but the families with children in our group loved it.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I am very pleased to hear that our staff made your stay pleasant. If you are traveling to the Yankton area, please don't hesitate to call us.

"Pool was ice cold"

3
15/04/2018

We stayed Thursday through Saturday. Room was clean, could tell there was a recent remodel. Pool was ice cold on Thursday, asked staff to turn up the temperature. Not much concern from them. Pool was finally warm enough to swim in on Sat night. All kids we're swimming in hot tub, my 2 yr old could only swim for 5 minutes in the pool without blue lips and teeth chattering. Very disappointing. Kid pool never got very warm. We stayed as a wedding party, no discount in the room rate. Won't stay again.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for taking the time to submit a review. I am very sorry to hear about your poor experience. Pleased be assured that your comments have been reviewed in detail with our maintenance staff. Despite this, we hope to be able to welcome you back on a return trip to Yankton.

"Kelly Inn"

5
02/04/2018

A great place for families-good swimming pool area and nice restaurant attached. Also attended a family anniversary party in the ballroom which was very nice. Have a computer for guests to access with a printer so you can print boarding passes or directions to places.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. I'm glad to hear that you enjoyed your stay with us. For our guests use, we have computers and a printer by the front lobby stairs. I'm sorry if this was not conveyed to you or if there was an issue with them. Thank you again and we hope to be able to welcome you back on a return trip to Yankton.

"Annual family gateway"

5
25/02/2018

Our family has made this an annual event. We have been happy with the cleanliness of the facility, breakfast has a good variety, clean and well staffed. This is the second year that we have brought our dog along, she was welcomed with a treat. The rooms were clean and updated. We have booked for next year before we checked out.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. We look forward to your next family gathering.

"Great staff. Well managed hotel"

5
08/01/2018

From the front desk staff to the maintenance staff and the setup person for breakfast all made our trip very enjoyable. They were all kind and helpful and did not jump on us for making too much noise during pool hours. They did give us notice about 1/2 before the pool closed so we could wrap things up. Very friendly staff.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the positive feedback about our hotel. I am very pleased to hear that our staff made your stay pleasant. We hope to welcome you and your family back for another family reunion in the future. Take care.

"Family Christmas"

5
07/01/2018

Wonderful place, clean, amazing continental breakfast. Pool area a little cold. Normally very warm but it was extremely cold. Kids were having a hard time swimming Helpful staff trief to remedy and they did

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. I hope your next stay is just around the corner.

"Never Disappoints"

5
20/12/2017

I have stayed here every few years for over 20 years and every time the hotel is clean, staff is friendly, and the restaurant is very nice. I highly recommend this place to anyone needing to stay in the Yankton area.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"thin walls, windows and doors, noise travels"

3
20/12/2017

The staff at BW were very friendly and helpful! Room was great, decor and comfort. The only thing that kept me up was the noise from the parking lot and side entrance door. Also heard voices and coughs from adjoining rooms and conversations from the hallway as people walked by. This was very unusual as we had used other BW's in the past 2 months. The restaurant attached to the hotel, had a prime rib special for supper. Comes with "one side", I had a potato, all other sides were extra (vegs-boiled sliced carrots), Did not understand why it was so special if you had to pay extra for some sides that should come with the meal. Then everything shows up in separate dishes, as though you were still a child. Wished I had taken a picture it was sooo funny.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things through out your stay did not meet your expectations. Please note that your concerns have been passed onto our concerned staff.

"Thought We'd Try It Again.. NEVER, NEVER AGAIN!"

1
17/12/2017

We have not stayed at the Kelly Inn for some time... at least a year, ago. Found we would entertain the idea and try it again, while traveling through. Glad to see the rooms have been remodeled as they were in dire need of being renovated. My wife and I were, both, really feeling relaxed and sleeping well until 11:55 PM, when a fight broke out in the hallway. (think it was a family feud of sorts, husband, wife, and kids) The "F" word was exchanged several times and used in every way, possible. Police Officers had to be called in to break it up and settle them down (police car flashing lights in the parking lot and the whole 9 yards). Off to sleep we went, again. At 12:30 AM, again at 2:15 AM and again at 4:00 AM, the party was back on This time it was a bunch of Mexicans. How did we know... They were all cursing in Spanish, Obviously, of Latino decent. Screamed loud Spanish, which we could not understand a word of, then loud english where the "F" word was used in every other sentence, changing languages frequently, back and forth. I finally, called the front desk and explained we have had enough, and couldn't take it anymore. In fact, I insisted I would not take it anymore! Either you take care of the problem or I will call 911 and take care of it, myself! The young man explained the police officers had just arrived and were on scene. Really? Guess I wasn't the only one to call the front desk. Guess, the police were called out a second time to this establishment, that I know of, in one evening. They did get it calmed down and then doors started slamming and vehicles sped out of the parking lot. I told my wife we just as well get up and go. We dosed off and finally slept until 7:00 AM. We got up, dressed and left the facilities. No breakfast or check-out. Didn't even bother. I swear to God! This will be the last time we ever stay her again. Just saying! This has got to be the absolute nosiest place to spend an evening (in a motel) we have ever stayed in. WE'RE DONE WITH THIS ONE! NO! NODA! NOT, AGAIN! Hey! I got an idea... move the Police Station next to the Kelly Inn. Seems they're there, anyway! SAD!

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your candid feedback. I apologize for this bad experience. All comments are essential in educating our staff on handling unacceptable public behavior by other banquet and hotel guests. Please let me know if you want to discuss this personally.

"Great place to stay"

5
15/12/2017

The rooms are clean, the food is good, beds are great. If you want to stay at a great Hotel this is the best in the area. The internet is a little slow but it works.The Continental breakfast is real good.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I look forward to having you again as a guest in our hotel.

"They offer breakfast till 10, yay!!!"

5
02/12/2017

Older building but everything else is updated nicely. Most BW only have breakfast till 9 so this is nice bc they were still stocking fresh hot food around 9. Friendly staff and same high standard as other BW.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. I hope your next stay is just around the corner.

"Clean & Convenient for a short trip to Yankton"

5
01/12/2017

I stayed in the Best Western Kelly Inn for 2 nights over Thanksgiving weekend. Some noise and parking issues due to a large wedding party at the same but overall we (adult daughter and I) had a good stay. We had a ground floor room, with parking very close to the exterior door...so convenient! A decent breakfast, with scrambled egg patties, and biscuits and sausage gravy. I appreciate that there was some protein offered, although scrambled egg patties were not very appealing.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. Ir you are traveling to our area again, please don't hesitate to call us.

"Stay at this hotel!"

5
14/11/2017

Excellent hotel! I have stayed here 3 times and it has been great each time. Room was big and comfortable. Very quiet hotel. Near my destination. Quality restaurant attached to hotel. Highly recommend.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for taking the time to submit such a great review about our hotel. I'm glad that you found our location convenient and that you would recommend us to other travelers. We look forward to welcoming you back to the hotel in the future. Take care.

"Fits the city to a TEE"

5
10/11/2017

exceptional place to bring your family for any event..weddings..birthday..family reunion..relaxation destination..golf accesable..hunting is excellent..food is the best in a fifity mile radius..can't say more about this hidden have of SE south Dakota...boating and fishing is also..but most of all River Days with the riverside fireworks is second to none...good luck.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Wow! What a wonderful review, we truly appreciate your kind words about our hotel, restaurant and the beautiful Yankton area. We look forward to welcoming you back to our hotel in the near future.

"Visit family"

5
09/11/2017

Always good there nice clean good food st rest. Rooms are good staff helpful. Nice kiddy pool for lil ones pool area is roomy nice to sit round and watch family play. Ample parking and easy to get to.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for giving us a perfect rating. I am very happy to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

"Outstanding customer service"

5
05/11/2017

I enjoyed my stay at this hotel. The only problem I encountered was the lack of an elevator. i had to lug my heavy suitcase up and down the stairs. My room was very quiet despite the fact that there were a lot of kids there for some kind of tournament.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. I am very pleased to hear that our staff made your stay pleasant. If you are traveling to our area again, please don't hesitate to contact us.

"Best western Kelly inn"

5
27/10/2017

Staff was helpful. Rooms are clean. The hotel facilities are good, including restaurant and pool area. Plus the WiFi/internet are really good too. Overall experience was great. I recommend Best Western Kelly inn to anyone.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the wonderful review and for recommending our hotel to other travelers. I am happy to hear that our staff and service met your needs and expectations. I look forward to welcoming you back in the near future.

"BW Yankton"

4
23/10/2017

Very nice place to stay for business or pleasure. The restaurant and bar were great. The breakfast is very good and hot. Would be nice to have a microwave in the room for extended stay but a refrigerator was available.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next stay is just around the corner. Please call us if there is anything we can help you with.

"ok"

3
16/10/2017

The hotel was nice, clean and the staff was friendly. The restaurant, however, was terrible. The Sunday breakfast buffet was extremely expensive for the options that were available. The food was cold, undercooked, and quite honestly awful! I have stayed in many hotels/motels in Yankton and am not in a hurry to stay here again any time soon.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
I am very sorry to hear about your bad experience at the restaurant. Even though the restaurant is separately owned and operated, please know that your comments have been taken seriously and have been reviewed in detail with their management. I hope you will give us another chance to provide you with superior service.

"No complaints"

5
04/10/2017

Great hotel for its class. Of course, it's not a high class hotel. If it pretended to be, I would rate it poor. But it's excellent at being what it is. The restaurant and bar are also great and good value. In Yankton, you cannot do better. I know. I've been there often.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for giving us a perfect rating and for choosing our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area again, please don't hesitate to contact us.

"Traveling Around"

5
30/09/2017

The Best Western in Yankton SD is the place to stay. The hotel is located on Hwy 50 east side of Yankton great location for travelers. The staff are all nice and helpful,there is a restaurant in the hotel a great place to eat good food. You can relax here and feel good the next morning to get on your why.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area again, please don't hesitate to call us.

"Soccer in Yankton"

5
25/09/2017

Great place to stay. Minervas was awesome. The waiter was friendly and very helpful. The room was clean and the bed was very comfortable. The kids had fun at the pool. My only complaint is the unfriendly staff member at breakfast.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our breakfast staff did not meet your expectations. This has been communicated to our concerned staff. Despite this, I hope to welcome you back on a return visit to Yankton.

"Fall Visit"

5
19/09/2017

This is the third time that I have stayed at this location. I always sleep well, and the staff is very friendly. The rooms a large with plenty of space to move. I would recommend this motel to others.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am very pleased to hear that our staff made your stay pleasant. We look forward to welcoming you back to our hotel.

"Yankton Best Western Kelly Inn - Definitely One of the Best!"

5
18/09/2017

Husband, dog, and I stopped here without a reservation. The motel was able to accommodate us and apologized for not having any available ground floor rooms. The second floor room they provided didn't have a microwave, but the desk clerk had maintenance deliver one. He arrived with it almost before we were in the room! The king-sized bed was very comfortable, and everything in the room was clean and in good repair. It was a busy Friday evening, and even though our room was located at the front of the motel near the stairs, it was very quiet. The breakfast offerings were extensive; and the front desk staff and management were friendly and accessible. The dog appreciated not having to dip into her savings account to pay a pet fee for her night's lodging. She gives the Best Western Kelly Inn in Yankton four paws.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you and your dog back to the hotel in the near future.

"Probably the best accomodations in Yankton"

4
07/09/2017

We had a suite with a queen bed for 4 nights over labor day weekend. Stayed with 2 dogs and 2 people. The room was huge with full size sofa, coffee table, desk and chair and large bathroom. I can't uderstand why they don't put a king size bed in this room, theres plenty of space and for a "suite" a person kind of expects a king bed. But otherwisw the hotel was very nice and clean, nice finishes. The hotel has an adjoining restaurant and bar which is very good and so convenient. There is a nice grassy area behind the hotel for walking the dogs. They have a big pool and hot tub area which is great for families. Didn't really use it but it was very nice.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future.

"Great as always"

5
01/09/2017

Always a pleasant experience at Best Western Kelly Inn Yankton. Staff were pleasant and courteous, room was very clean and the noise level in the hotel was very minimal. The only downside was the highway construction that made the entrance to the hotel a little tricky.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We hope to welcome you back to the hotel in the near future. Highway 50 will be great once the construction is done!

"clean friendly stay"

4
22/08/2017

This hotel is always clean and the restaurant is very good. No need to go looking for a restaurant or lounge. It's right on the main highway and easy to get into and out of. There is road construction now but still easy to get into.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive review and for choosing our hotel. I am happy that you enjoyed your stay with us and we look forward to having you again as a guest in our hotel.

"Good time"

5
20/08/2017

This Best Western was my 1st choice when visiting Yankton SD. A full service service hotel makes traveling easier with Dinner, Lounge, with not having to DRIVE anywhere as that makes for a safe place to stay

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area again soon, please don't hesitate to call us.

"Dog Friendly"

4
19/08/2017

I was happy to have a hotel that allowed dogs and did not charge all the extras just to have your pet. I had one dog with me. I recommend getting a poolside room if you have a pet, so they can see you through the window since they cannot be in the pool area.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for taking the time to review your stay with us. I am glad to hear that your enjoyed your stay and we hope to welcome your back to the hotel in the near future.

"Great Value"

5
16/08/2017

We arrived at the hotel without a reservation because quite honestly, we wanted to see what the hotel looked like first. We were pleasantly surprised to find that the interior was remodeled and very clean. Our room & beds were very comfortable. The front desk assistant was extremely friendly and welcoming! It was nice to have the restaurant attached. Breakfast was your average free continental/hot breakfast.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We hope to welcome you back to the hotel soon.

"Yankton Gem"

5
14/08/2017

My stay was excellent! Everything was in working order and the room appears to be updated recently. The unit was comfortable and everyone was very pleasant. The breakfast was better than most inclusive breakfasts.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the wonderful review, we truly appreciate your business. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

"hotel"

5
07/08/2017

the staff was very friendly, the room was always clean and bed turned down, the breakfast was the best, cant say enough about how great our stay was. I would definitely recommend anyone to stay here because I'm a clean freak and OCD really bad and was very comfortable.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the great review and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to the hotel in the near future.

"Will stay again!"

4
31/07/2017

Hotel staff is VERY nice and helpful. Rooms are kept clean. Although when your room is cleaned they can forget stuff so you have to call the front desk. The pool my kids loves! The slide was great! Have stayed there twice and will do so again when we go back. Also if you want to pay cash make sure the front desk knows what they are talking about. When we went to pay with cash they had already charged our credit card. So yeah...but over all I would say go for it!

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

"Great hotel. Great pool!"

5
27/07/2017

This is a great hotel for families. The pool area has a baby pool, jacuzzi, and the big pool has a slide and basketball hoop. It's a very clean hotel with a nice decor. The breakfast is terrific. They had good bacon, little cheese omelet triangles, waffles, and the usual breakfast fare. It was a good breakfast that had actual taste. The staff were all friendly to us, and it was priced right. I wish we had more time to spend at the hotel and in Yankton. It's a great place, and I hope we can get back up there.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. I am very happy to hear that our staff and service met your needs and expectations. If you are traveling to our area again, please don't hesitate to call us. Take care.

"Not really pet friendly"

2
18/07/2017

We were attending my daughter's wedding, and because the hotel's site said "Pet Friendly" we brought our dogs. We had crates for them, so that when we left the room for the rehearsal and wedding we could not worry about them getting into anything. However, we found out that you could have the dog in the room, but only if you were there too. So, despite the fact that they knew I was there for a wedding, and therefore would be leaving the room occasionally, no one told me anything about "their policy" until I showed up. I had to find a last minute kennel so I could go give my daughter away. It would of been nice to have know this before I showed up, kenneling my dogs in Omaha would of cost me 1/2 what I had to pay there, plus I could of found cheaper places to stay. The only thing stopping me from giving this a 1 out of 5 is the attached restaurant

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for taking the time to submit a review. I apologize for the ambiguity of our pet policy. Our reason for asking for the pet not to be left unattended in the room is due to continued barking issues. We do ask for a cell number to contact someone should there be an issue. I apologize again that this was not explained more thoroughly to you prior to your arrival. Despite this, we hope to be able to welcome you back on a return visit.

"Best Western Yankton, SD"

4
18/07/2017

We had a very good stay in this hotel. I would recommend it to anyone. Quality of service was poor in the Bar/Restaurant. We waited for 17 minutes to order a drink twice during our stay. Bar/Restaurant staff was very slow to see if we needed another drink or take order for food.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the review. I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. Please be assured that I will pass along your comments to the management team of the restaurant, which is separately owned and operated.

"Great place to stay!"

5
17/07/2017

I love this place, normally staying here two times a year. The rooms are nice & clean and the employees are very hospitable. I normally have a dog with me and the hotel staff welcome my pet. The ample grounds around the hotel are wonderful for dog walks.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for giving us a perfect rating and for choosing our hotel. We appreciate your loyalty and your continued trust in our hotel and staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

"Used to be best hotel in Yankton...not anymore"

1
17/07/2017

We have been staying at the Kelly Inn for decades when we visit family in Yankton. It was always the best hotel in town, but not anymore. It is showing it's age (as I mentioned, it's been around for decades!) and it just doesn't feel clean. Our biggest problem was that we were put in inside rooms facing the pool and weren't given another option. These rooms are horrible dark caves with no sunlight. Back when we had young kids in our party it was a trade off because we had easy access to the pool, but we were not doing any swimming this trip but we still had to suffer the horrible cave rooms. We checked in and went to our rooms and before we even sat on the bed or anything we remembered that we needed to request to not have an inside room. We went back to the desk and the less-than-helpful woman said we couldn't switch because housekeeping had gone so there wasn't anyone to clean our rooms we just stopped in. While I appreciate that they don't let someone hang out in a room and then move somewhere else and I might end up in that room where someone already spent time, we were not there more than a minute and didn't mess up anything. (One note on the woman at the desk... Normally the staff is very friendly and helpful. This may have just been a bad day for her, but she was uncharacteristically unhelpful and unconcerned about our request.) If you stay here, definitely request a non-cave room! But, better yet, go over to Broadway and stay and the very nice Holiday Inn Express.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
We appreciate you taking the time to provide us with such candid feedback of your stay. All comments are essential to educating our staff about good and bad service. I am very disappointed to hear that you found our service to be below your standards. Unfortunately because we were 100% occupied for the weekend we were not able to switch the room type that you booked online. I apologize for the handling of the situation and I hope you will give us another opportunity to make it up to you.

"good beds, pool and restaurant attached."

4
15/07/2017

Beds were comfortable, nice pool and hot tub, good hotel breakfast with very friendly attendant, restaurant, bar attached. Reasonably priced. rooms could use some updating. I've stayed here before and will again.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next stay is just around the corner.

"Good value in Yankton"

5
10/07/2017

We have stayed at this property on numerous occasions. For the price we feel it is a good value. Our room appeared to have had new carpet and furnishings in the last year. Excellent on site restaurant.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

"Nice enough place to stay. If you like Best Western Kelly Inns, this one is fine."

3
09/07/2017

Typical Best Western Kelly inn style of Motel. Actually pretty good for it's age I'd say. Room has been updated some. Nice, clean, well kept. Beds are maybe aged a bit but decent. AC's are too but it was VERY hot when we stayed. Bathroom fan was noisy and that drives me crazy. I haven't stayed here yet where the bathroom fan WASN'T noisy! Lol... There's been some updating of the lobby area I'd guess... Overall a nice decent place. I got what I paid for. I typically stay at Holiday Inn Express if that helps and this is one notch down for sure but they try! For price they ask, HEI is similar in price and much nicer but then they are newer of course! Attached restaurant is VERY nice but not low cost so keep that in mind if you are a family and looking to dine in. Nice restaurants and low cost don't go together very well so this is NOT a knock against them at all. Good food and good value!

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. I am glad that overall your experience was positive. We appreciate your business and we hope to to be part of your future trips to Yankton.

"Best Hotel in Yankton"

5
09/07/2017

Excellent hotel with recent renovations. Professional, friendly staff; clean rooms with comfortable beds and wi-fi. Good selection of breakfast items and coffee that's real coffee (not chicory and weak).

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area again, please don't hesitate to call us.

"4th of July"

5
09/07/2017

Thank you to the awesome staff at Kelly Best Western . We had an amazing family reunion at your hotel. Housekeeping supervisor was awedome ! Maintenance was there late and adjusted our fridge temperature

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive comments. I am glad to hear that our hotel and our staff were instrumental in making your family reunion memorable. We hope to welcome you and your family back for the next reunion.

"Great Stay"

4
06/07/2017

We enjoyed the hotel and went to eat at the attached restaurant that evening. The food was really good but we felt that the food was pricey for the quantity that you received. We would stay here again but the hotel is away from the main part of town and away from other eating establishments.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for taking the time to review your stay. I'm glad to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.

"experience"

5
04/07/2017

great experience!! this stay was for a family celebration and our rooms were a together is our continuing visiting was easy to do. and the breakfast had a great amount of choices to eat. i would comment this motel to anyone who would be coming to Yankton.

"Was hoping for more."

3
30/06/2017

This is an older property and there is simply no hiding that fact. The rooms have been updated but certain aspects of the room--like the TV--are ancient. The breakfast is standard fare for an included breakfast but these days you see much better included breakfasts than is offered here. I'd say it's an okay place to stay if you're looking for the basics and are comfortable in a place that is obviously old-school (but not old-school in a charming way). The staff was helpful and pleasant and there was plenty of parking. The restaurant is thought to be excellent but is really not so excellent actually. People seemed to be enjoying the indoor pool. Yankton is a cool town but it's possible lodging options are limited.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your candid feedback. As we have been a Best Western since 1996 we continue to renovate our property to meet and exceed the Best Western standards. Over the next several months there are more projects planned to add new life to our property. I hope you will give us another opportunity to serve you. I can assure you we will do everything we can to make your stay a comfortable and happy one.

"Great place to stay"

5
19/06/2017

We stayed 3 nights. They have a great family pool area. Spent a lot of time there. The staff is friendly and helpful. Good breakfast - free. Clean rooms. Easy location to get to. Wonderful restaurant. Nicely updated.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We look forward to having you again as a guest in our hotel.

"Very Nice Stay"

5
05/06/2017

Our room was very clean and updated. Hotel staff were fun and helpful. Would definitely stay here again. Construction on the road the hotel was on made things a bit difficult but they could not help that

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for taking the time to review your stay with us and for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care.

"Family Gathering"

5
31/05/2017

We had over 8 rooms reserved over Memorial Day weekend, 2017. All of the rooms were reserved according to our requests. Breakfast each morning was great. Minerva's restaurant in the hotel is great to have available in the afternoon or evening and the food is very good. The rooms were clean and supplied with necessities.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. Please don't hesitate to call us if there's anything we can help you with for your next trip.

"A great nights sleep."

4
22/05/2017

I have stayed at the Kelly many times over the years as I have family in Yankton. They have done a lot of work to keep the facilities top notch. But the beds, they are amazing. They are very comfortable. The breakfast is very good with anything you might want and an attentive staff that keeps the food coming during busy times. I highly recommend the Kelly Inn.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I am glad to hear that you enjoyed your stay with us and that you would recommend us to other travelers. We look forward to welcoming you back soon.

"Simply Appointed but Clean and Comfortable Room"

4
18/05/2017

My room was fine for a short, two-night business trip. It was large and clean -- no complaints. There is a complementary breakfast which is nothing special. Front desk staff are very friendly and the restaurant/bar, Minerva's, is a nice place to unwind.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive comments. I'm happy that you enjoyed your stay and I look forward to having you again as a guest in our hotel.

"Good value and restaurant."

4
17/05/2017

This is a great place to stay while in Yankton, particularly if traveling east on the way to Vermillion for USD events as rooms there are generally way overpriced. The associated Menerva's Restaurant is very good overall and offers some good meal and drink specials particularly on theirTuesday burger night.

BWKellyYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next visit is just around the corner. Call us if there is anything we can help you with.

"Dirty, noisy hotel"

1
15/05/2017

Room was dirty, housekeeping was poorly trained. Poolside room was a poor choice, the loud groups kept all of the children up until after 11. Breakfast options were limited to simple carbs and quality was poor.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your candid feedback. I am sorry to hear that your stay did not meet expectations. Please be assured that your comments have been taken seriously and passed along to our concerned staff.

"Best of the rest...!"

4
09/05/2017

I've now travelled to Yankton four times and on three of them I've stayed at the Best Western Kelly Inn. Why? Well simply put, its the best hotel in Yankton in my opinion. The hotel is a little worn in places but the rooms are clean and spacious. The staff are fantastic and the stand out team member is Clay who manages the bar and restaurant. I wouldn't stay anywhere else in Yankton.

BWYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

"Nice, Comfortable Place to Stay!"

5
24/04/2017

I stayed at the Best Western in Yankton for a few nights and had a great stay! Check-in was quick and smooth, the front desk personnel were friendly and helpful and my room was clean and comfortable! There's a restaurant/bar at the hotel that had surprisingly good food, so much so that I ended up eating most of my meals there instead of out on the town! The drinks were a little weak and very metered for the price. There's a large pool area that had a nice slide for kids and a small workout room. The only complaint I have is that there is no elevator to get up to the 2nd floor. This wasn't too big of a deal for me as I was travelling relatively lightly however I could see it being a pain in the back if you had several bags. All in all I would stay here again.

BWYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay with us and we look forward to having you again as a guest in our hotel.

"Nice place"

5
17/04/2017

We stay at this place for our annual bull sale and it always lives up to our expectations. We were traveling recently and trying to decide where to stay. When we realized we were close to Yankton we decided to see if we could get a room, we were lucky as we got the last room before it filled up. The restaurant is the best one in Yankton. I made the statement when we moved in that it felt like we were home again.

BWYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that we were able to offer you a refuge from your busy schedule. If you are traveling in our area again please don't hesitate to contact us. Take care.

"Overnight visit"

5
13/04/2017

The staff was very friendly when we arrived. The hotel was in the process of renovations we were fortunate to get a room in the renovated section. It was great beds were comfortable very clean. The breakfast was an average breakfast for a hotel. The hotel has a restuarant attached which was nice. We would definitely stay there again.

BWYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Best Value"

5
06/04/2017

This is a really well run hotel. Not the newest but very clean with great staff. Restaurant / Lounge are excellent and convenient. Meeting facilities are available.Easy access and close to a lot of interesting stores in downtown Yankton.

BWYankton, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling in our area again, please don't hesitate to call us.

"overnight for business"

5
21/03/2017

Couldn't have been a nicer facility with friendly staff. The breakfast was exceptional with a variety of items on usually seen. We arrived late in the evening and restaurant was still open and the food was great.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing the Best Western Kelly Inn. I am happy that you enjoyed your stay and I hope to welcome you back to the hotel in the near future.

"Queen non smoking room"

5
13/03/2017

This was a great family stay. Pool water was a little funny colored. Hallways were very chilly. Breakfast was great. Beds were great. We were in one of the smaller rooms this time. Last time we stayed had a little bigger room. (Same rate) Staff was very helpful. Check in always seems to take a long time there. Be prepared to stand and wait even when no one in line! Clean.

, General Manager at Best Western Kelly Inn, responded to this review
Thank you for taking the time to submit a review. We appreciate your comments regarding your stay. Please think of us again when you travel to the Yankton area.

"Stayed here 14 years and will continue"

5
13/03/2017

We come to South Dakota every year and bring a hunting group of 80-100 hunters. Everyone has had nothing but excellent service by Sara and her entire staff. I would highly recommend this hotel to anyone traveling for business or pleasure. They will always try to accommodate any special needs you have and make you feel like family. Will always be a loyal customer!

, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for such a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the Best Western Kelly Inn for next year's season. Have a great year!

"Great staff"

5
01/03/2017

Our family visits yearly during the winter months. We have enjoyed many years of reunion like stuff @ your location. We have a blast every year!! We have a 5 year old daughter who is on a gluten free restriction. I just wanted to give a huge shout out to your breakfast room employees. One of your female staff walked our daughter into their kitchen area and assisted her in picking out some tasty gluten free options for breakfast. She really made our daughter happy and feel special and for that we really appreciate your staff going that extra mile and making our daughter super happy! We've done a lot of traveling and hotels stays lately and this one tops the cake. We truly appreciate you guys making our daughters meal a little more special than normal. Thanks a heap!!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you and your family back to the Best Western Kelly Inn.

"Quick stop"

5
21/11/2016

Needed room for night no reservations. Counter personnel were great. Pet friendly most important travel with my dog all the time Jesse art to fine good motel that can be pet friendly. Hallways were under referbishment

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to submit a review and for choosing our hotel. I'm happy that you enjoyed your stay and we look forward to having you as a guest in our hotel should you travel to the Yankton area again.

"Always consistent"

4
17/11/2016

This place has always been good about upgrading there facility and are in that process again. Good value with perhaps the best restaurant in the area attached. I certainly will be staying there again.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in our property and in catering to our guests' needs the best way we can. We look forward to welcoming you back as our guest.

"Sad"

2
13/11/2016

We always stay here when we return to Yankton...but that may be coming to an end. Peeling wallpaper, missing baseboards in the hallway and missing basketball hoops from the pool play area made us wonder why our beloved home away from home was so rundown. Renovations? Changing to a Best Western? We don't really know. But the final kicker was having to have our room sprayed for spiders in the middle of our stay...AND the prices had gone up! We weren't even there over a high volume time. Extremely disappointed.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your candid feedback. I apologize for the condition of the hallways as we are in the process of renovating them. The second floor wallpaper was just finished this week and they were just starting to prep for the contractor on the first floor, which entails removing the baseboard and patching the walls. As we have been a Best Western since 1996 we continue to renovate our property to meet and exceed the Best Western standards. Over the next several months there are more projects planned to add new life to our property. I hope you will give us another opportunity to serve you. I can assure you we will do everything we can to make your stay a comfortable and happy one.

"Hotel stay"

4
11/11/2016

Room was clean and staff was friendly, although rates are a bit pricier than nearby competitors. One bed (headboard) was in disrepair. Otherwise, a very nice stay for 6 nights. They have a nice restaurant (Minerva's) which had great food and good service. Good complementary breakfast also. Will likely return.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. However, I apologize for the condition of the headboard. This has been passed along to our concerned staff to rectify the situation. Don't hesitate to call us if there's anything we can help you with for your next trip

"Great staff"

5
04/11/2016

Yes, it's an older hotel but the staff are so friendly. I spent 5 nights there and really enjoyed my stay. As an added bonus, there is a bar and restaurant attached to the hotel - great food. I was also very impressed with the cleaning staff - they really work hard to make your stay a pleasant experience. There were even guys checking the drains in each room just to ensure there were no problems. The location is also good. I will stay there again next time I'm in town.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your stay with us. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to our hotel soon.

"daughters birthday"

3
31/10/2016

Purchased 3 rooms on line for my daughters birthday, took the man at the hotel over 30 minutes to get me my keys, refusing to give me two of the rooms I prepaid! and talked down to me like trash. after I finally was able to get all 3 keys , I noticed the rooms were on different floors when I had reserved 3 rooms by each other so that took another 10 minutes. Everything else was ok but the long check in was a mess.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your candid feedback. I apologize for this bad experience. Your comments are essential to educating our staff about good and bad service. We do hope you will give us another chance as we will definitely improve our services.

"Best Western Kelly Inn"

4
28/10/2016

We enjoyed our stay. This is a fine hotel. The staff are pleasant and helpful. We would be glad to stay here again if we ever return to southeastern South Dakota. We are happy to recommend this hotel to others.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to submit a review. I am glad to hear that you enjoyed your stay with us and that you would recommend us to fellow travelers. Please don't hesitate to contact us if you should travel to the Yankton area once again.

"Comfortable stay"

4
26/10/2016

Friendly reception, and very clean. Very comfortable bed with lots of plug-ins by the bedside table. Room had frig and microwave. Large bathroom with good light and a good shower, although the bathroom fan was very loud. Breakfast was good although the layout was awkward.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I look forward to having you as a guest in our hotel again.

"Always amazing!"

5
19/10/2016

I've been an annual guest of the Kelly for years and it never fails to impress. I am affiliated with the NFAA, and have to attend regular events at HQ next door so it's ridiculously easy and convenient to walk across the lawn to the building. Ive come to expect very friendly, very efficient people at the desk, they always seem to have a smile and I've never had a negative interaction in 6 years. I've seen dozens of large parties, weddings, groups all be treated the same exact way. For me as an archer, the connection to the NFAA property does not go unappreciated. They understand our unique requirements and do all they can to meet them. Rooms are 100% always. Clean, neat, fresh and all the amenities are 100% on point. The restaurant is amazing, great fresh food for lunch dinner and late night. They never seem to miss a trick. Same with the bar. Full, friendly, well stocked and experienced staff. I've never hit the pool, so no clue what thats like, but I see loads of families using it...must be OK. Dont forget the large continental breakfast room. pastries, cereal, fruits, juices, coffees, teas, generally eggs and bacon and they also have fresh waffle makers. Absolutely perfect for the early riser who needs a solid to the day!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you back to the hotel in the future.

"Helpful and Friendly"

5
12/10/2016

This is a very nice hotel. The staff went above and beyond for us. They accommodated us for an early check in with out any problems. The room was clean and pleasant. The restaurant on site is a very nice advantage. We thoroughly enjoyed our stay.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing the Best Western Kelly Inn. I'm happy that you enjoyed your stay and I look forward to having you again as a guest in our hotel.

"Great hotel!"

5
04/10/2016

This hotel had everything I wanted in a hotel. Easy to find, lots of parking, great staff, tasty breakfast in a clean and comfortable setting, delicious food in restaurant, and a lounge with a happy hour!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. I am glad you found everything to your liking. Please think of us again when you travel through the Yankton area.

"barbie"

5
01/10/2016

This hotel was everything we expected of Best Western. It had all the amenities that we needed. The restaurant was especially great as we had been driving all day and it was raining so we were glad to not have to travel further.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your stay with us. I am so glad to hear that you enjoyed your stay with us. I hope your next stay is just around the corner.

"Good basic hotel, great beds"

4
22/09/2016

For one of the first times in a long time, the beds were good at a hotel. No sagging on the edges or ends. Our room was clean and basic which was just what we needed. Restaurant that is attached to the hotel (and I can't remember the name) was very good-really recommend that you try it. Its out of the main downtown area and quieter which was nice. Right next to a large archery complex. We didn't use the pool but a friend who was rooming on the side next to the pool said that some people were there past the closing time and it was quite loud but the hotel was full that weekend. Breakfast area was kept clean and well stocked. There was a large group on the Saturday and Sunday but they did a good job keeping up.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to submit a review. I am so glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future. Call us if there is anything we can help you with.

"A Great Place to Enjoy a Good Night's Sleep"

5
20/09/2016

We stayed in a King room, which was roomy and comfortable. This hotel is pet-friendly, which is why we picked the Best Western. First time bringing a dog with us. It all worked out great. The bed was very comfortable. Our room was quiet and very clean. The towels are really soft and make you feel pampered. The staff was just terrific---helpful and very pleasant. There is a restaurant onsite, which made it convenient for us. I was very happy we chose this hotel. I would return again.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I look forward to having you again as a guest in our hotel. Please call if there is anything we can help you with.

"Clean"

3
11/09/2016

After getting to the room, realized the rollaway I'd requested for our third person was not in the room, so had to head back to the lobby and make sure it was sent. It arrived very quickly. We had to move furniture all over the place because the room really wasn't all that big once you had two queen or king beds in it. The room was fine - but nowadays the hotels seem to be skimping on blankets, and this particular hotel only had a little decorative thing across the foot of the bed, so there was no bedcover to add some warmth. There were plenty of towels for three women although I wish they'd add plenty more washcloths. They go fast. The room itself was clean, odor free, etc. The pool does not open until 9 am and closes at 10 pm. This means that early risers who need to leave early can't use the pool or hot tub, and adults can't have access to the pool at adult hours. Seems pretty restrictive for no reason. I don't see why the pool can't be opened at 7 a.m., then closed to children after 8 p.m. and open to adults until Midnight. The complimentary breakfast was nice - plenty of options, including hot waffles, hard boiled eggs, coffee, yogurt, cereal, etc. The cleaning crew didn't take or replace the towels we had placed on the bathroom floor, so we had to get a few more towels sent by for the 2nd night. The restaurant was nice but the staff doesn't say when something is extra, so a few of us were surprised by some extra charges. Perhaps the young bar staff and servers don't realize that we older folks don't always have our readers on to see the charges on the menu. It wasn't all just the menu - a friend asked for a salad instead of a side and wasn't informed that it was extra. I asked just before he ran off with the order and he did say it was extra, so she chose something that wasn't instead. On our second night they were very rushed and trying to bring out the plates with extra staff who didn't really know how to serve and landed gravy in my lap. A number of people came by and apologized and promised amends, which I advised were not necessary and so we didn't get any that I'm aware of. The bill was paid by someone else (who wasn't wearing her readers) so I have no idea. The food itself was tasty enough. I had a sirloin with tasty sauce although a tad chewy. I'd have ordered the prime rib special but they were out of it. My pork chop the next night was OK as well. Drinks are fairly weak unless you order a double. WARNING: There are no elevators. All in all a decent stay, although I felt the room was a bit expensive considering that it wasn't all that big and the services were average.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our concerned staff. Also as our restaurant is separately owned and managed I have passed along your comments to their management staff as well. Hearing from our guests is very helpful in determining areas of concern. Thank you again.

"PERFECT"

5
08/09/2016

Perfect for family, friends, couples, business or just by going solo. Breakfast every morning is perfect. Staff is great! Restaurant staff are awesome as well as the food! Rooms are being updated as well as the hotel - awesome pool with slides and baby pool- can't find anything better within this price range at any other hotel around

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. Looking forward to seeing you again soon. Take care!

"Hear the lonesome whistle blow"

3
06/09/2016

The bed was just as comfy as other Best Westerns. The breakfast was just as hot and plentiful as others. The ranking slipped because the hotel is across the street from the train tracks and twice during the night the train passed through with horn tooting. The other difference I will note our room had two entrances one from the parking lot and one on the interior hall - convenient for keeping an eye on the car and loading and unloading quickly but different.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I hope you will give us another opportunity to serve you. I can assure you we will do everything we can to make your stay a comfortable and happy one.

"Wedding Weekend"

3
04/09/2016

Perfect for the Occasion Wedding weekend. Hotel was perfect for families. Room was clean & spacious. Included a microwave and fridge. Breakfast included . Large room off the lobby for breakfast. The staff kept it very stocked & clean. They care about your experience. Convenient to town & all venues. Pool was enjoyed by many! Nice layout. Good parking. Restaurant called Minerva's attached to the hotel.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. If you are traveling to our area again, please don't hesitate to call us.

"Be careful with non-refundable reservations"

2
02/09/2016

I've stayed in the hotel before, and it's very nice. However, I am very disappointed with my most recent experience. I'm traveling on official government business, and the project has been delayed because of factors beyond my control. Apparently the reservations were made with a "no refund" stipulation--I do not recall seeing that, but I don't dispute it either. I've spoken to Corporate and the local staff but they will not refund. Because I do not want to subject the rest of my group to this risk, I will make every effort to put my group in a different hotel the next time we visit Yankton. Yes, I realize I probably agreed to the no-refund arrangement, but I'm giving more than a week's notice. They got me fair and square, but some flexibility and good will sure would have been nice.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to give us your feedback. I'm not sure if this was prior to our conversation but felt we had reached a mutual agreement concerning your advance purchase of the non-refundable rate during our conversation. Please let me know if you would like to discuss this further.

"Nice "

4
26/08/2016

Comfortable bed, friendly staff. Good meal at Minerva's . Our fire alarm went off in the middle of the night after the air conditioning went on, however, the staff were so polite and accommodating that we left happy. I can recommend these accommodations to any weary traveler.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive review and for recommending our hotel to other travelers. We hope to welcome you back to our hotel in the near future.

"Outstanding!"

4
23/08/2016

By far the best Best Western I have ever stayed out. Lovely lobby with friendly and efficient staff at the front desk; Spacious and nicely decorated rooms; excellent breakfast options (special thanks for the fruit salad). We were also delighted to find a great restaurant (Minerva's) for dinner attached to the hotel; very convenient if you get in late. Plus this motel had the friendliest and happiest cleaning staff that I have ever encountered.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your kind review. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. I will be sure to let our staff know how much of an impact they made on your experience. We hope to welcome you back to the hotel soon.

"has everything you need"

4
18/08/2016

Great place to stay as it has everything you need. comfortable beds, clean rooms, Indoor Pool, hot tub, friendly staff, restaurant, Bar and good breakfast. Hotel is a little dated but well maintained and all at a reasonable price. Great stop so when you get to your room you don't have to drive anywhere to get food, drink and you can relax. Wifi was average for a hotel. Will stay again when in area.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us. We look forward to your return visit to the Best Western Kelly Inn.

"Clean and comfortable"

5
16/08/2016

Spent the night in Yankton with a group of 7 friends. We took 4 rooms. Staff was helpful and friendly. The rooms were clean and comfortable. We had a nice evening meal at the restaurant inside the motel. The morning breakfast was good too. I will say that the rooms were priced at the high end of good value.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. If you are traveling to our area again, please don't hesitate to call us.

"Special weekend with family was extra special!"

5
15/08/2016

My husband and I aren't campers, so we chose to stay in Yankton. I was really impressed with the nice, large room. The amenities were terrific and everything worked! We used the interior door to enjoy the nice breakfast including waffles, but we were happy to have an exterior door to our car when it was time to head out to the lake. Many of our family stayed also and were able to be grouped together. So glad that all the rooms are non-smoking too. We'll stay there again and recommend it to your family.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive review and for choosing the Best Western Kelly Inn. I'm happy that you enjoyed your stay and that you would recommend us to your family and friends. We hope to welcome you back to the hotel in the near future.

"A surprisingly pleasant treasure truly pet friendly."

4
07/08/2016

The hotel is located along the main road West of town. The room was very nice. It had 2 entrances – one to the interior hallway and the other to the outside parking area making loading/unloading luggage very convenient. There was sufficient surface space & electrical outlets around the room for devices. But some of the switches were in strange places requiring a search to find them. It was a long walk from the room to the lobby. The main course for breakfast was biscuits and gravy so we found a better place in town to eat a hot breakfast. The hotel is not conveniently located to services in town. But the restaurant on site for dinner (Minerva's Grill And Bar) was outstanding. It even offered room service. There was no pet fee and the pet policy held destructive pet owners accountable for their pet's conduct rather than collecting from other pet owners! It was nice to have waste collection stations around the hotel. There was enough space on the hotel grounds to exercise the dog. A breath of fresh air considering the area. Thanks.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. We appreciate your comments concerning the BEST WESTERN Kelly Inn of Yankton and are glad you enjoyed your stay with us. We hope to welcome you back again soon.

"switched from the HIE, and worth it!"

4
06/08/2016

Had a room at the Holiday Inn Express; newer, better part of town, but 50% more. Checked in, couldn't get the internet to work (even with help), desk chair was crap, room had a weird odor to it, two queens, when we reserved a single king. Called BW Kelly, got a single king and for less. To be sure, its an older motel, but well maintained and clean. Staff was very helpful. Breakfast was fine but crowded. All in all, not great but very comfortable. WIFI worked great! Thanks!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay with us and I look forward to having you again as a guest in our hotel. Don't hesitate to call us if there is anything we can help you with.

"Our place in Yanton"

4
06/08/2016

When in Yankton SD, we try to stay at Kelly Inn. It is well located, clean and comfortable. Attached to the hotel is Minervas restaurant with a full bar. This is a very good restaurant, and together they are a great destination.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

"Great place to stay"

5
03/08/2016

Fantastic place to stay. Clean rooms with a friendly staff and great food in the Minervas, a must try when you stay there. Don't tell the bar tender what drink you want, ask him to make you something, the man makes some otherworldly drinks.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for choosing the Best Western Kelly Inn of Yankton. I am glad to hear that your stay with us was a memorable one. We hope to welcome you back again soon.

"very Nice with Great Value"

5
31/07/2016

Best Western Kelly Inn has nice looking rooms with good lighting and lots of electric outlets to charge your devices. There is also an attached restaurant, a rare amenity in hotels at this price level. We are a group of friends-pilots of small airplanes who stopped overnight, We needed a good rest and we got it. They even gave us free ride to the local airport.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel again soon. Please call us if there is anything we can help you with.

"Kelly Inn"

5
27/07/2016

Location is a little odd, but once we found it, the experience was great. Restaurant adjacent was a great addition. Staff was very friendly and helpful. Would definitely stay here again if in the area

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. We appreciate your comments concerning the BEST WESTERN Kelly Inn of Yankton and are glad you found everything to your liking. I hope you will give us another opportunity to serve you the next time you are in the Yankton area.

"Very nice"

5
24/07/2016

The room was clean and modern, pool area is very nice and it's attached to a good restaurant. Checking in and out was very easy and the staff was great about arranging for cabs to and from the river area.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area again soon, don't hesitate to call us.

"Surprisingly nice"

4
17/07/2016

Stayed here two nights for family reunion. Very comfy beds, nice breakfast(but small room to eat in), water park fun for kids. We rented a conference room for our family meals and that worked great too. Breakfast staff wonderful! Helpful to my kids and friendly and always replacing items. Not sure why we got bracelets for pool as no one had them on and no one checks for them. Also no elevator! This was bad for my grandma in a wheelchair as the room we used was on second floor. Otherwise nice place!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I'm glad to hear that you enjoyed your stay with us. If you are traveling to the Yankton area again, please don't hesitate to contact us.

"A Good Stay"

4
17/07/2016

We spent just 1 night at Kelly Inn, and liked that the hotel is back off the highway, so not much traffic noise. Parking is ample. We thought the interior was nicer than the exterior, which has a dated look. Check-in was a bit slow but no fault of hotel (I got behind guests with a million questions and special requests). Our room was on the 2nd floor; there is no elevator but it was an easy climb. The room was very clean and modern. Nice king bed and pillows. Good shower. Quiet room. Only disappointment of any kind was continental breakfast. The room is quite small, making for very tight quarters for a hotel with lots of rooms (and guests wanting to eat). Breakfast offerings were minimal - no eggs. But we did okay with cereal and muffins. Overall though, we had a good stay and would recommend the Kelly Inn to anyone needing a room in Yankton. The room rate made it an excellent value!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your stay with us. I am glad to hear that you enjoyed your stay with us and that you would recommend us to others. We hope to welcome you back to the hotel in the near future.

"First time in Yankton"

4
14/07/2016

The Staff at the Kelly Inn was awesome! Every single person I talked with was extremely friendly and helpful. For that reason alone I would recommend this place. The breakfast was good. The workout room is decent too. The attached Restaurant (Minervas) was really good too!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your kind review. We truly appreciate your kind words about out staff. It's definitely a boost for us every time we hear positive comments such as this. We hope to welcome you back to the hotel soon.

"Very nice"

4
10/07/2016

Very good service, Minerva's restaurant was a pleasant surprise for a small town --- really enjoyed it. The rooms were clean -- as they should be. Staff was friendly and helpful, and the bill was under the door as requested.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. If you are traveling to the Yankton area again, please don't hesitate to call us.

"lacking shower curtain"

3
06/07/2016

The hotel has a great restaurant, Minerva's. The best in Yankton. Outside of a noisy air conditioner and a shower without a curtain this may be the best choice in Yankton.Since I have to have at least 200 characters in my review I will sat that the desk staff was very informative and helpful and would have brought a shower curtain if I had requested one..The grounds of the hotel were well maintained and were clean.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
We appreciate you taking the time to submit a review concerning your recent stay. I am very sorry to hear about the issues you experienced. Please note that your comments have been passed on to our concerned staff. We do hope you will give us another opportunity to serve you as we are definitely concerned about our guests' satisfaction.

"Excellent Place to Stay."

5
06/07/2016

My family was in town over the 4th visiting family. The Kelly in more than satisfied our stay in the following areas: Friendly staff. Well maintained hotel. Comfortable beds. Clean rooms. Great house keepers. Best hotel in Yankton SD without a doubt.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing the Best Western Kelly Inn. I'm happy that you enjoyed your stay with us and I look forward to having you again as a guest in our hotel.

"Convenient, affordable, but nothing spectacular."

3
01/07/2016

Rooms have an outdoor accessible door for you to enter straight into your room from outside, - this was new to me. I wasn't sure if I felt safe 100% of the time, but it all worked out. Wasn't the cleanest hotel I've ever stayed in either. It was rather noisy, lots of slamming doors from neighboring occupants. Work out room wasn't accomodating at all, treadmill was older than me. No place for you to get a drink of water or refill water bottles. The only positive was the price point -I booked this hotel at the last minute and it wasn't outrageous.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
I would like to thank you for sharing your thoughts on your recent stay with us. Our goal is to provide a comfortable and pleasurable stay for everyone and I am sorry we did not meet your expectations during your visit. Hearing from our guests is very helpful in determining areas of concern. We hope you will give us another opportunity to serve you.

"This is where I stay in Yankton."

5
28/06/2016

I travel for busines. I book my room on short notice, and 99% of the time they get me in the type of room I want (THANK YOU). Rooms are very clean and well furnished. Breakfast has a good selection of hot preparied food. Front desk has taken care of all of my requests: directions; stamps, envelops, extra towels. Great dinner resturant attached!!!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you back in the near future.

"Great Place to stay"

5
28/06/2016

This is a great hotel, very clean and they have free breakfast. I have stayed here before and have always had a great experience. People are friendly and bed is very comfortable. The rooms were quiet even though there were a lot of people in the hotel.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to submit a review. I am so glad to hear that you enjoyed your stay with us. If you are traveling to the Yankton area again, please don't hesitate to give us a call.

"Warm and Welcoming"

5
20/06/2016

All staff are very friendly and helpful. The rooms are nice and clean and beds are comfy...showers are nice too. The pool area is AWESOME!! Breakfast room tended to be crowded, but the staff was efficient and quick at getting tables cleaned up and ready for the next group. Definitely recommend!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your stay with us and for recommending our hotel to other travelers. We truly appreciate your kind words as it is definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon.

"Wonderful hotel"

5
20/06/2016

This was a wonderful experience! We were in town for a graduation and were just so thrilled by so many things about this hotel. The pool and pool area were fantastic! Our kids had so much fun with the slide and basketball hoops. There was plenty of room for our extended family to hang out. The free breakfast was great and we were so appreciative of the gluten and dairy free options. You don't find that in many bigger cities or bigger hotel chains. Every single staff member was so above-and-beyond friendly! Our experience at Minerva's (the restaurant in the hotel) was also great. We had a few meals there as well as my nephew's graduation party. Everyone was so helpful and accommodating and all of the food was wonderful.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. I appreciate your positive feedback about our hotel and restaurant. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area again, please don't hesitate to give us a call.

"Kelly Best Western Yankton"

3
20/06/2016

Stayed at this hotel for an archery tournament at the next door Easton NFAA Archery facility. Great location if you're an archer participating in a tournament but otherwise was not that impressed with the hotel. It's decent, with nothing glaringly deficient but everything is just a little older, not as nice as I would have liked. I usually stay at Hampton Inn and while they only cost a few dollars more per night they are far ahead in quality and service.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to give us your feedback about your stay at our hotel. Our goal is to provide a comfortable and pleasurable stay for everyone and I am sorry to hear we did not meet your expectations during your visit. We hope that you will give us another chance as we will strive to improve our services.

"Great place and AWESOME staff!"

5
14/06/2016

Had a 15 hour car ride. As soon as I got there, exhausted, we were welcomed with a very modern rustic check in area. Everyone was super nice. If you are there for an archery tournament I would highly recommend it as it is right by the venue and it was very clean. Awesome stay!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I look forward to having you again as a guest here at the Best Western Kelly Inn.

"Just okay"

2
08/06/2016

Although there is a facility no-smoking policy, the hotel room had been smoked in. The lobby was attractive. The rooms were okay. It's a bit older property, with a Minervas attached. The bathroom could have been cleaner. The staff were curteous and efficient.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping staff. We do hope you give us another chance as we will definitely improve our services.

"Nice But Can Be noisy"

4
07/06/2016

This was a good place to stay. The motel may be better suited for vacation and family travel than business or solo, however. The room was nice a large, with a comfortable bed. The tub/shower drained very slowly, and I hate taking a shower ankle deep in water. I asked maintenance to look into it, but it was not fixed during my stay. I have actually unclogged drains at motels myself, and realize it is a gross job, but man it's got to be done. Because of a nice pool and slides, there seem to be many children at the motel. Their running and yelling in the hallways can be irritating at night. Luckily, the pool closes around 10:00, I guess, because that is when things seemed to settle down both nights I was there. I was in an upstairs hallway at the front of the building, perhaps the rooms with outside entrances are quieter. At checkout this note was under my door asking for 93 cents more for the stay. Kinda strange....I guess I am lucky the electricity and water did not go up during my stay there.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I apologize for the inconvenience you experienced with the shower drain. Please be assured that I have visited with both the housekeeping and maintenance staff to prevent such occurrences. On June 1st the state sales tax went up and since your reservation was a pre-paid one reserved prior, the 93 cents difference was not caught until check out. I apologize for the confusion. Take care.

"Yankton SD."

4
07/06/2016

We stopped on our trip to stay at Best Western of Yankton because we have never been there and wanted to see the town in the day light. All the people at the hotel where very nice and polite. The bed was so comfortable I thought I was at home.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. If you are traveling in our area again, don't hesitate to call us.

"nice place to stay"

5
04/06/2016

clean rooms, comfortable beds, helpful staff. main floor room had it's own outside door, handy for entering and exiting. fair continental breakfast. restaurant on site is nice, upper scale. front desk was very busy when we got there, but she was polite and helpful

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"great stay!"

5
31/05/2016

the room was clean and comfortable. The staff were excellent, and the dining room food was really fabulous. We travel all over the world and stay in high end accommodations. I can honestly say that the food at the Yankton Best Western is some of the best hotel food I have ever had. We had friends staying at the hotel who also thought the food was outstanding. And, it's very reasonably priced.

"Great"

5
31/05/2016

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BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to submit a review. We truly appreciate your kind sentiment concerning our staff and hotel. We hope to welcome you back to the hotel soon.

"Look for something else"

2
31/05/2016

The room, especially the bathroom should have been cleaned better. The WIFI was terrible, almost non-existent. The free breakfast was OK, the bed was comfortable. The pool area looked clean. The hot tub was hot and looked clean.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your candid feedback. I am sorry to hear that your stay did not meet expectations. Please be assured that your comments have been taken seriously and passed along to our concerned staff.

"Traveling"

5
29/05/2016

This is a good place to lay your head. The staff is very helpful. I will be staying there again. The hotel is located close to town. The restaurant is right there so you don't have to go any where to eat. Have eaten there a couple of times and then at the Mexican restaurant El tapio is also a great place to eat.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. If you're traveling to our area again, please don't hesitate to contact us. We look forward to welcoming you back.

"Nice Place "

4
28/05/2016

It was a nice clean place and the front desk staff and the continental breakfast lady were very nice. We stayed here for one night before the South Dakota kayak challenge. It was very close to the boat ramp and initial access point. I would stay here again.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing the Best Western Kelly Inn of Yankton. I'm happy that you enjoyed your stay with us and we look forward to your return visit for the next South Dakota Kayak challenge.

"Not a nice as it used to be"

3
27/05/2016

We've stayed here for the past 20 years and this is the first time we felt disappointed. Not much for breakfast, bed sloped to the center, a bit more shabby than it was 2 years ago. Service was excellent

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. I am very sorry to hear that your stay at the hotel was not up to par. Please be assured that this information will be passed along to our concerned staff. Please let me know if you would like to discuss this personally.

"Spacious Room, Nice People"

4
26/05/2016

We stayed in Yankton for our son's graduation in Vermillion. The drive is an easy one and takes under 30 minutes. The hotel staff is pleasant, the rooms are large, and a fridge is provided in the rooms. There is no elevator, so if the stairs give you trouble, ask for the ground floor.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. If you are traveling to our area again, please don't hesitate to call us.

"Great stay for family"

4
11/05/2016

In town for a birthday - the room was great and it was upper poolside. Having food and drinks on property was a bonus. Front staff was as nice as the rest of the staff. Great place to stay for family functions and parties.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your kind review. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive comments. We hope to welcome you back to the hotel soon.

"Excellent place to stay - clean comfort in a nice setting"

5
10/05/2016

We recently stayed at the BW Kelly Inn for our daughters wedding in the area. The hotel is well maintained, pool & spa area were always clean and relaxing. We did not eat at the resteraunt within hotel but walked in and it looked very nice, locals had only good to say about it which means a lot. Our room (interior pool side) was spacious and the beds were Very comfortable. Even though there were patrons at the pool area we could not hear them which is awesome. it is easy to get in and out of and the staff is very friendly. There was a golf tournament the same weekend and hotel was booked solid, only issue we had was the water was a little cool in the shower, but I imagine hundreds of people at the same time, any location would probably have the same issue. The continental breakfast was nice for a quick bite.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing the Best Western Kelly Inn of Yankton. I am so glad to hear that you enjoyed your stay with us! Please keep us in mind the next time you are traveling through the Yankton area. We look forward to seeing you again.

"nice room"

4
09/05/2016

Room was nice and clean. Staff was very nice and breakfast was good. Clock radio was horrible so bring your own alarm clock. Exercise room was good but you have to walk to the front desk to get the key to use the treadmill and room has no water.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. We appreciate your comments concerning the BEST WESTERN Kelly Inn of Yankton. I hope you will give us another opportunity to serve you, should you find yourself in the Yankton area.

"Good Nights Stay"

4
26/04/2016

Best Western Kelly Inn, is decent place to get a good nights sleep. This is my second stay. Property is older but well maintained with good offering of amenities, it's pet friendly with designated pet rooms. Minerva's restaurant is right on property offering good food at fair prices.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

"Comfortable"

5
25/04/2016

I stayed here the night before running a marathon - and I actually slept! The beds are comfortable, rooms are generously sized, motel was quiet even though it was completely booked. Good breakfast! The staff is friendly and helpful. They even allowed me to shower in the pool area after my race even though it was a couple of hours after check-out time. (And the pool area is great for families!) I'll stay here again if I'm ever in the Yankton area!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your kind review. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel in the near future.

"Travelling with dogs...great place to stay..."

5
21/04/2016

Travelling on the road with pets and without a reservation left us worried that we could find a hotel that did not charge excessive pet fees when we decided to stop for the night. Best Western delivered a room perfect for our needs. The ground floor room assigned to us had a door direct to the outside as well as a door to the inner hotel hallway located close to breakfast room and the Minerva restaurant located on site. The room was clean, fresh and nicely laid out. Supper was excellent and the breakfast choices plentiful. We will plan our future trips to make this our stop for sure.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling through our area again, please don't hesitate to call us.

"Stay in yankton"

5
17/04/2016

This hotel has been a great place to stay. I travel here once a month and it has alway be a clean place and the staff has always welcomed me. The Internet needs worked on, last night I could not even connect with password to login it keep kicking me out.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for submitting such a positive review. I do apologize for the frustration you experienced with our Internet. We are working diligently on improving our Internet infrastructure. We look forward to your next visit to the Best Western Kelly Inn.

"Nice place to stay"

5
07/04/2016

The room was huge, clean, and had comfy beds. The pool area was nice. Children would like it a lot. The breakfast choices were great. No one should go away hungry:) The wifi in our room was very weak.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. We appreciate your comments concerning the BEST WESTERN Kelly Inn of Yankton and are glad you enjoyed your stay with us. We hope to welcome you back again soon.

"Best in the area"

5
07/04/2016

Great beds. Clean. Good food at the Grill. People that seem to be glad you are there. Had zero problem. Rested extreemely well! The place was virtually full but seemed not to be crowded. Well done. I would or will stay there again. Have no problem in recommending for any of the reasons.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for submitting such a positive review. We appreciate you recommending our hotel to other travelers. If you are traveling in the Yankton area again, please don't hesitate to call us.

"Thanks"

4
04/04/2016

Had a great stay with kids. Enjoyed every part of our stay. The rooms were nice and very clean. The pool was fun, the hot tub relaxing. The WiFi was excellent. Will defiantly stay at the Kelly Inn Yankton on our next trip to South Dakota. The staff was friendly and the service excellent. Thanks for making our stay pleasant.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! If you are traveling to the Yankton area again, please don't hesitate to call us. We would enjoy the opportunity to serve you and your family again.

"Very NIce"

5
31/03/2016

This is one of the nicest hotels that we have stayed in. We travel very frequently for business and this hotel and staff far exceeded our expectations. We will definitely stay again when we are i the area and we will definitely recommend to anyone.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to the hotel during your next trip to the Yankton area.

"Favorite motel in midwest"

4
22/03/2016

We favor this motel because the layout is perfect for the dog with the outside door and the adjacent grassy field. In addition the staff has always been very helpful and accommodating. We also like the convenience of the Minerva restaurant.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. We appreciate your comments concerning the BEST WESTERN Kelly Inn of Yankton and are glad you found everything to your liking. I hope you will give us another opportunity to serve you the next time you are in the Yankton area.

"mediocre accomodations for a premium price"

2
11/03/2016

A good breakfast. Everything else was not what I expected. They did not change the sheets for 4 days - just made the bed! Because I booked on line through the Best Western web site they would not honor an AARP discount because I booked through a "3rd party". I used their web site to book!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
We appreciate you taking the time to submit a review. I am sorry to hear that several things throughout your stay did not meet your expectations. Please know that your comments have been taken seriously and have been passed onto our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Yankton.

"family weekend getaway"

4
08/03/2016

We have stayed at this hotel for a number of years. We keep coming back because we are happy with the whole place. We have used a small meeting room to gather to eat and that too makes it a good value.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your kind comments concerning the BEST WESTERN Kelly Inn of Yankton. We are glad you found everything to your liking and we look forward to your next family getaway in the Yankton area. Rest assured that we will do everything it takes to make us deserving of your loyalty.

"Mixed review"

3
07/03/2016

Overall, my stay here was good, but there was a fairly serious issue which caused me to give a lower rating. The room itself was spacious, clean and about what you would expect. My biggest problem was security. My room had both an interior and exterior entrance. The chain lock on the interior door was broken. I could still bolt the door, but as a single female traveler, I felt a little uncomfortable. Especially when there was a group of men who appeared to be working in the area and staying at the hotel. Ramkotas a known for having long rambling, somewhat dark hallways and I passed some of these workers in the hallway on several occasions. The exterior door also did not have any sort of chain lock. In addition, the walls were very thin and I heard the workers when they returned to their room at night and got up the next morning to leave for work. They weren't being loud - just speaking in normal tones which I could hear very well between the walls. These things all combined to make me feel a little less secure in my room than I would have liked. Aside from the safety and the noise level, it was a very good stay. The meeting room was adequate. The banquet food and restaurant service were excellent. With the exception of the evening front desk person, the staff was also very friendly and helpful.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your comments have been passed on to our concerned staff. We do hope you will give us another opportunity to serve you as we are definitely concerned about our guests' safety and well being.

"Good Place"

3
29/02/2016

Simply put this hotel is old. This creates both good and bad things. The good part is that the rooms are quite large and it is hard to hear between rooms because it is made of concrete. You also don't hear people going up and down the hall upstairs. The downside is that the rooms are kind of "cold" in decor and nothing really special. The metal doors to the hall also allow you to hear anything that is going on out there. If you are in a busy part of the hotel then there is going to be a lot of noise. We stayed three nights in two different rooms (our choice because of situation) and all of that was true in both rooms on two different floors. Many of the first floor rooms also have doors to both the hall and the outside. On the second night of our stay they were very busy and there was a serious shortage of hot water in the morning. This is really unacceptable. With all that said, the true good part of this hotel is the staff. We had a more complicated situation with our stay because we didn't know our hockey schedule. The ladies at the front desk were always pleasant and personable in helping us get through the weekend. The rock stars though were the ladies working the breakfast area. While the food was about average for a free hotel breakfast they were always hustling to keep everything stocked and when they were caught up they were always busing plates for you (I know, couldn't believe it). They asked how we did in the game and always thanked us for staying. Two straight days of biscuits and gravy certainly could have been avoided in favor of something else for those that don't like them. The two weekend mornings they tried to avoid trouble by setting up a table with coffee and pastries in the hall. It really worked pretty well. It was busy, but have seen a lot worse with less people. We did ask for a couple of extra blankets and supposedly the whole large hotel only had one extra blanket which was a little disappointing, but all in all the staff made up for an old building.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconvenience that you experienced during your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Noise, Noise, Noise!"

2
21/02/2016

Very loud and Noisy. Kids in the halls all night and parents getting drunk and yelling at their kids. Really? Listened to the exterior door slam all night, next room cell phone constantly ringing and nobody answering. That's because the parents were in the pool area getting drunk, not knowing where their kids were. Have stayed here before, and it's always like this. The management obviously does not care as they never do anything about it, even after one complains or pleas with them. We're done staying here!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for sharing your comments concerning your recent stay with us. Hearing from our guests is very helpful in determining areas of concern. All comments are essential to educating our staff about good and bad service. Be assured your comments have been addressed.

"Travelling through"

4
19/02/2016

We were headed south, so booked a night in Yankton. We had a very pleasant stay. Jessica was on the reception desk when we arrived and she was great. later we had dinner in the restaurant, and Eric was our server. he was most congenial and willing to chat a bit with us. Service was quick and personable, and the food was very good. He made us fresh de-caf coffee;perfect. We liked the room and the breakfast, and were glad we'd been there.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. We appreciate your comments concerning the BEST WESTERN Kelly Inn of Yankton and are glad you found everything to your liking. I hope you will give us another opportunity to serve you should you find yourself in the Yankton area.

"Wonderful staff"

5
13/02/2016

Our family came from all over to celebrate our grandmas 90th... We have enjoyed the hotel & restaurant but the best part is the staff!!! Especially the breakfast crew, Jerri & Kathy!!! The cleaning crew also kept our room chemical free. Every is so sweet, thinking of moving from California to be around people who know what service means!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to submit a review. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again, please don't hesitate to call us.

"Great Stay"

5
16/01/2016

Great staff on the phone when making the reservation. Talked with Jessica and she was so helpful and quick in getting my reservation completed. Hotel was clean and very quiet. Restaurant had great food and also great staff. Overall stay was great! We were in Yankton to attend a funeral and it was great not to have any issues with our hotel

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your kind comments regarding our staff and service. I am grateful you took the time to let us know of your satisfaction. I hope you will give us another opportunity to serve you should you find yourself in the Yankton area.

"BW Kelly Inn"

5
06/01/2016

We booked a handicapped room and it was excellent. The shower was a walk in and was easy to use very clean. The staff were all very friendly and helpful. There is an attached restaurant, Minerva's, that was wonderful. The complementary breakfast was very good also.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. We appreciate your comments concerning the BEST WESTERN Kelly Inn of Yankton and are glad you found everything to your liking. I hope you will give us another opportunity to serve you should you find yourself in the Yankton area.

"Awful Experience!"

1
27/12/2015

The rooms look OK but there are bed bugs! I stayed in room 148 and I could've sworn I felt something crawling on me late at night. When I awoke the next morning, sure enough I was covered in bites that were swollen and terribly itchy! Never having encountered bed bugs my husband and I googled where to find them on the beds. Strangely enough there wasn't any evidence on the beds themselves. It wasn't until hours later we found them in the top corner of the ceiling closest to the side of the bed I had laid on. Went to the front desk and was greeted by a friendly desk clerk who switched our rooms right away and offered us a half off discount for the next night per the manager via text message I believe. Honestly if the weather wasn't so bad we would have just left because half off discount for an experience like this is terrible. Realistically, we should have had our whole stay complimentary! This is not the only problem-- when I went to wash my clothes in the pathetic excuse of laundry machines to get rid of any bed bugs that may have been left behind in my family's clothes, I asked the overnight desk clerk for change being that there wasn't a change machine and he was flat out rude and short with his answers. When I asked where I could get change he replied "i don't know go try a convenient store." My laundry should have been paid for by you people for your filthy bug infested room. One thing I will say is that I will NEVER come to this hotel again and I will NEVER be recommending this hotel to anyone either. You can also count on me writing a review on every single review outlet there is. Thanks for ruining my family's Christmas! Attached are some pictures I took of the corner that was infested with the bugs and also the pictures of the bites on my body. Now there is only a 10 picture limit on photography for this site but I can assure you there are plenty more photos of the bites that cover the rest of my body!!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your candid feedback. All your comments are essential to educating our staff about good and bad service. We have been in contact with our pest elimination provider for a thorough inspection of the room. While there was evidence of spiders, there was no other evidence of any other bugs, present or past. Our housekeeping staff is trained to know what to look for and to keep an eye on this every time the rooms are cleaned. With the transient nature of our business we are always diligent in our efforts to provide clean and comfortable rooms for our guests.

"Enjoyable"

4
21/12/2015

found this hotel very clean and welcoming. they allowed us to travel with our family dog very easily. They even moved us from the second floor to a first floor room with an exterior door. THANK YOU!!!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to acknowledge your satisfaction with our accommodations and service during your stay at the BEST WESTERN Kelly Inn. We appreciate your patronage and look forward to your return visit with us.

"Yankton Kelly Best Western stay"

3
20/12/2015

Room Carpet was gross dirty. Room was not ready. Breakfast was good. Lobby was pretty. Pool and area nice and clean. Watch out for water blaster in pool. Nasty when people hit you in the face. Slow check in. Great check out. Rooms are dark. Beds are great. Poolside rooms are awesome location.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for sharing your comments on your recent stay with us. I want to apologize for not meeting and exceeding your expectations during your visit. Please be assured your comments have been addressed. I hope you will give us another opportunity to serve you. I can assure you we will do everything we can to make your stay a comfortable and happy one.

"Tired of driving"

3
17/12/2015

I was tired when I arrived. The stay was OK. I was up early. The breakfast was barely passable. The food was minimal in selection The room was crowded It was noisy I was tired when I left The day was not bright and cheery.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for sharing your comments on your recent stay with us. Receiving comments from our guests is one of our most important sources of constructive feedback. I hope you will give us another opportunity to serve you should you find yourself in the Yankton area.

"Great place to stay!"

5
07/12/2015

Kelly Inn Best Western is a great hotel! Clean rooms, helpful staff! They go above and beyond to make you feel comfortable. Sara at the hotel actually reads the comments that come in and if there are any problems, she contacts you. That is customer service!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your kind comments regarding our staff and service. I am grateful you took the time to let us know of your satisfaction. We look forward to your return.

"Nice if you don't need WiFi"

3
04/12/2015

WiFi is unacceptable for the business traveler. I asked and there is no plan to upgrade. You might be able to get the business traveler once, but not again. Dirty dishes at the restaurant. I received a dirty glass at the restaurant and it grossed me out. The staff is friendly and the room was nice, just didn't make up for the shortcomings.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for sharing your comments on your recent stay with us. I want to apologize for not meeting and exceeding your expectations during your visit. Please be assured your comments have been addressed. I hope you will give us another opportunity to serve you. I can assure you we will do everything we can to make your stay a comfortable and happy one.

"Great family hotel, friendly staff"

5
16/11/2015

this hotel is very nice. The staff is friendly and helpful. Our room was comfortable, the beds are a little to soft for my taste, but the are nice beds if you like really soft ones. My kids love the pool! The breakfast is really yummy as well! Great place, good value!

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Welcomed port in a storm"

4
13/11/2015

The Best Western Kelly Inn was a welcomed port in a storm. The hotel was very comfortable and the services were much appreciated. The staff was very friendly and welcoming. The fireplace in the Minerva's restaurant next door provided some needed coziness on a cold, windy November evening. The food at Minerva's was great and the beer was cold. The room was comfortable. The temperature was perfect and I could adjust it to suit my preferences. The bed was clean and comfortable. The bathroom was clean and the shower water pressure robust, the water temperature nice and hot. The WiFi worked well. Did not turn on the TV. Did not use the pool or fitness facilities.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. We appreciate your comments concerning the BEST WESTERN Kelly Inn of Yankton and are glad you found everything to your liking. I hope you will give us another opportunity to serve you should you find yourself in the Yankton area.

"Location of room is Key to a nice stay"

3
01/11/2015

Nice rooms, however if you have a poolside room be aware that you will be overcome with chlorine smell and noise. Once pool closes, smell goes away as does the noise. Highly recommend a room on their motel side, same rooms a lot less noise and smell. A huge high point is Minervas, downstairs in lobby. Excellent food and atmosphere.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for sharing your comments on your recent stay with us. Receiving comments from our guests is one of our most important sources of constructive feedback. I hope you will give us another opportunity to serve you should you find yourself in the Yankton area.

"Well Taken Care of Hotel"

4
31/10/2015

Rooms were very clean and comfortable. Restaurant had some of the better food in town. Will stay there again if we go back Yankton for more hunting. There is a large swath of grass behind the Hotel which is perfect for walking you hunting dogs or pets.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. We appreciate your comments concerning the BEST WESTERN Kelly Inn of Yankton and are glad you enjoyed your stay with us. We hope to welcome you back again soon.

"The customer service was outstanding!"

4
27/10/2015

We reserved a block of rooms for a family funeral. Kailee, the front desk worker catered to our every need. She provided silverware, a cake server, a wash cloth to clean tables, a glass of milk for a tired one year old and answered all of questions positively---she treated us like we were the only people staying in the hotel! The beds were super comfy, the breakfast was just fine--the usual hotel breakfast. The hotel lobby and restaurants have been remodeled lately and the rooms were fine but a bit dated although they were sufficiently appointed.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your kind review. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Kailee know that she made an impact during your stay. We hope to welcome you back to the hotel soon.

"Nice stay"

4
26/10/2015

The Best Western in Yankton was very accommodating even with 2 weddings on the premise. Our room was nicely decorated and very clean. The king size posturpedic bed was very comfortable. The continental breakfast had lots of items to choose from and were delicious. The staff was friendly and efficient when checking in/out.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to acknowledge your satisfaction with our accommodations and service during your stay at the BEST WESTERN Kelly Inn. We appreciate your patronage and look forward to your return visit with us.

"excellent hotel"

5
13/10/2015

From entering the lobby I was impressed by the lovely décor and the friendly smiling staff. Our room was clean and we had a restful nights sleep. The breakfast room was nice and the lady who tended it was smiling and ready to be of service. All in all this is a very satisfactory hotel.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. We appreciate your comments concerning the BEST WESTERN Kelly Inn of Yankton and are glad you found everything to your liking. I hope you will give us another opportunity to serve you should you find yourself in the Yankton area.

"Pool side room is the way to go"

4
12/10/2015

Rooms are clean, comfortable and decent-sized. We really enjoyed our pool side room. We traveled with my sister's family and in-laws. Being pool side allowed us to socialize outside our rooms while the kids swam. Kids really enjoyed the water slide. Restaurant attached to the hotel was good. Hotel offers free breakfast. Choices were good and the staff worked hard to make sure the food was replenished on a timely basis and kept the area clean. I'd definitely stay here again.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Nice Place"

4
12/10/2015

Very inviting and friendly staff. Rooms are nice. We did not use the restaurant but Minerva's is known for good food. The rooms were comfortable but we were there for a very short time. It was quiet. The cost was reasonable.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Kelly Inn"

5
11/10/2015

this was our third year staying here during paddle fish season. we enjoy the atmosphere and friendly people. the pool area is kept clean and set up great for the smaller kids in the family as well as the large hot tub. breakfast was good. the restaurant serves very good food and is handy.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to acknowledge your satisfaction with our accommodations and service during your stay at the BEST WESTERN Kelly Inn. We appreciate your patronage and look forward to your return visit with us.

"Excellant staff and hotel"

5
09/10/2015

Great stay, comfortable beds, large room, plenty of activity options. Great location, easy to get around. We would highly recommend staying here. Food was excellant too. Staff was super friendly! Not much more I can say ...

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to acknowledge your satisfaction with our accommodations and service during your stay at the BEST WESTERN Kelly Inn. We appreciate your patronage. Please think of us again should you find yourself in the Yankton area.

"Nicest Best Western I've ever stayed at"

5
09/10/2015

The hotel was overall very clean and updated. The staff was very friendly. I would definitely stay here again. Also, my friend had a suite which was amazing! It was laid out like a one bedroom apartment and was VERY modern and updated.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. We appreciate your comments concerning the BEST WESTERN Kelly Inn of Yankton and are glad you enjoyed your stay with us. We hope to welcome you back again soon.

"Great Overnight Stay"

4
08/10/2015

I was in Yankton for business and spent the night at this hotel. Check in was quick and easy, my room was clean and comfortable. Wi-Fi worked great. I had a nice meal in the onsite restaurant, then a good nights sleep. The breakfast room was extremely warm, the air conditioning must not have been working in this area. Not a great selection of items, but enough to start the day. Would recommend this hotel to anyone traveling through the area and in need of an overnight stay.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. I'm happy that you enjoyed your stay at the BEST WESTERN Kelly Inn. I hope your next stay is just around the corner. Please call us if there is anything we can help you with.

"Able to handle large crowds at a single blow"

5
25/09/2015

A full hotel, polite and helpful ,check in clerks, greeted us as we arrived in a small town. Made to feel so welcome, and were there ,to answer our every need. I see a theme in Best Westerns. Which I like. Makes me feel like they like us, which is a good thing.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to post a review on tripadvisor. We appreciate your comments concerning the BEST WESTERN Kelly Inn of Yankton and are glad you found everything to your liking. I hope you will give us another opportunity to serve you should you find yourself in the Yankton area.

"Comfortable Room"

4
22/09/2015

Stayed here for 4 nights. Got the very last room at the end of a very long hallway - which was fine. The only bad part was the Wi-Fi signal didn't reach that far, and I ended up only using the internet at breakfast. Speaking of breakfast - 2 mornings had sausage patties and scrambled eggs and 2 mornings had biscuits and gravy. All of it was edible and filling. They also had yogurt, assorted breads/bagels/donuts, waffles, juices and coffee. Minervas restaurant is attached to the hotel, so dinner is easy to get. Here's some info for picky sleepers - Walls/floors are a little thin - I was slept soundly, but could hear noises when I did wake up. Outside light was tough to block, room was basically lit up all night - again, I slept OK, and only noticed it when I woke up. Most rooms on the first floor have access from both inside and outside (keycard locks on both doors), which makes it easy to get bags in from the car. Location is a just a little bit outside of Yankton. Overall it was a very nice hotel with very friendly staff.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for sharing your comments regarding your stay. Your business is very important to us and we value your feedback. Please think of us again should you find yourself in the Yankton area.

"Best Western Yankton"

4
22/09/2015

Nice rooms, desk people are great. Restaurant has great Sunday brunch. Exercise room with racquetball court, near archery center. Extra charge for refrigerator and they say pet friendly but charge much extra for your pet. The facility looks nice the meeting rooms are nice, just the extra charges bugged me. Other don't charge for refrigerators.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for sharing your comments regarding your recent stay at the BEST WESTERN Kelly Inn. Your business is very important to us and we value your feedback. Just to clarify all of our rooms have refrigerators and there is no charge for them. And as a pet friendly hotel, we do not charge for pets. Please contact me so that we may investigate these issues. Let us prove to you that we are genuinely concerned when a guest is not happy.

"Loud guests"

3
22/08/2015

I have stayed at this location several times over the years and have usually had a good experience. This last visit was ok, I was a little frustrated as we had asked for a quiet room and when we checked in we were told by the person at the desk that the room we were given was in a quiet location. The room we were given was about 30 yards from the breakfast room and in the morning we heard the parade of folks on their way to eat. I guess I can't blame the facility for the rudeness of the people talking loudly in the hallway early in the morning, but it would have been nicer if the staff would have honored our request to have a room situated away from busy traffic areas. Otherwise the facilities are clean and most of the staff are friendly and helpful. The breakfast is a tick above average and the staff makes sure that everything is well stocked.

BWYankton, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for sharing your comments regarding your recent stay at the BEST WESTERN Kelly Inn. Your business is very important to us and we value your feedback. We appreciate your patronage and hope you will give us another opportunity to serve you so that we may redeem ourselves and and provide you with a superior experience..