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Best Western Hotel Center Inn, Virginia Beach

4.0/5  - basé sur 414 notations.
5718 Northampton Boulevard, 23455-3704, Virginia Beach, United States - Ver el mapa

Con una estratégica ubicación en Virginia Beach a poca distancia del túnel y puente de Chesapeake Bay, la Base Naval Anfibia y la Base Aeronaval de Norfolk, el Best Western® Center Inn es el lugar idóneo para viajes de placer o de negocios y un magnífico lugar para relajarse y descansar con unas fantásticas instalaciones y una magnífica localización. Disfrute de todo lo que Virginia Beach tiene que ofrecerle. A solo unos pasos de este hotel de Virginia Beach, Virginia, los huéspedes del Best Western® Center Inn podrán visitar el espectacular puente y túnel de Chesapeake Bay, tomar el sol en una de las numerosas playas de Virginia Beach, recorrer los jardines botánicos de Norfolk o contemplar los animales en el cercano zoológico de Virginia. El hotel está rodeado por atracciones locales, tiendas y restaurantes, por lo que nuestros huéspedes tendrán en su mano cualquier actividad que deseen realizar. Los huéspedes que se alojen en este hotel de Virginia Beach podrán encontrar un servicio excepcional, unas instalaciones de primera y un destino imbatible con una excelente relación calidad-precio. Nuestras amplias habitaciones están magníficamente equipadas con televisión por cable vía satélite y acceso gratuito a Internet de alta velocidad. Entre otros servicios e instalaciones del Best Western® Center Inn se incluyen un desayuno completo gratuito cada mañana y una piscina al aire libre. Los huéspedes en viaje de negocios que se alojen en el Best Western® Center Inn apreciarán asimismo la gran cantidad de servicios de negocios del hotel y la proximidad al aeropuerto internacional de Norfolk, la Base Naval Anfibia y la Base Aeronaval de Norfolk. El cordial y eficiente personal del Best Western® Center Inn está preparado para garantizarle una agradable estancia en Virginia Beach, Virginia. ¡Haga su reserva hoy mismo y ahorre! Disfrute de su estancia en nuestro hotel.

Best Western

Hotel Center Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Cafetería-restaurante
    Cafetería-restaurante
  • Piscina al aire libre
    Piscina al aire libre
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Personal multilingüe
    Personal multilingüe
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2015
GreenLeader Platinum
 
Basado en la opinión de 414 huéspedes
NOTA EMITIDA
Excelente
163
Muy bueno
146
Normal
57
Malo
24
Pésimo
24
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
25
De negocios De negocios
54
En familia En familia
190
En pareja En pareja
95
En solitario En solitario
31
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Vacay"

5
09/07/2018

The hotel was clean (bedroom, lobby and pool)! Great staff (no attitude and they are helpful), great breakfast. Smooth check in. I would recommend this hotel to friends and family members. I will also stay here again for my next visit.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Ana G.- Thank you kindly for your review! We're glad to hear that you had a clean, comfortable stay at Best Western Center Inn. Please take care, and we look forward to seeing you again for your next Virginia Beach trip. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Vacation stay"

4
08/07/2018

First time that we stayed at this hotel. Only twenty minutes from the ocean front make this a convenient location for vacationers. Pricing is excellent for being so close to a major tourist area. Rooms are newly updated and very nice. 10 out of 10 for cleanliness. The housekeeping staff is amazing and go out of their way to make sure all your needs are met. Beds are extremely comfortable. It is very quiet at night. This hotel is also Jeep friendly, allowing us to store our doors and top in the room with no issues. Daily breakfast is very good with a nice selection of items. Fresh coffee is available all day. The only down side we found was the parking can be challenging if you want to park in front or near your room, especially if you return late in the evening, and the bathroom / shower area could use some grab bars and non slip mats in the tub. Overall this hotel scores a 9 out of 10 in our book. I would recommend it in a heartbeat.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Steve K.- We appreciate your thorough review of Best Western Center Inn! It always makes us happy to provide our guests with clean, updated rooms in a centralized location of the Tidewater Area. Your feedback will absolutely be passed on to our staff, and we look forward to seeing you again for any future visits to Virginia Beach, Please enjoy the rest of your summer. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Weekend in VA Beach"

5
03/07/2018

So the hotel was not hard to find. Our room was very clean, and we truly enjoyed staying here during our vacation. I booked a room here, because for the money it was a better deal. To be able to wake up and have a full breakfast was awesome. The attendants went out of the way to make us feel at home. Even to the point to make waffles for us. Never expected that, and it was awesome to have that kind of service . The hotel is about 20 minutes or so from the beach. They do have parking a block or so from the beach, and it was to pricey. Just enjoy it, I will diffidently stay there again if I ever go back to VA beach.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear wgpittman- Thank you kindly for your review of Best Western Center Inn! We always aim to provide our guests with great customer service and clean rooms for a fair price. I will certainly be passing along your comments to our staff members. Please have a wonderful day, and we hope to see you again for future trips to the Virginia Beach area. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Clean, central location"

5
30/06/2018

The motel was great. Within walking distance to just about everything and 10 minutes to the beach. The motel itself is back away from the main drag, so none of the noise that goes along with it. Very friendly staff. Pool was open which was extra great.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Geenadavisgrin- It made us very happy to read your review of our property! We're glad that you were able to utilize our centralized, yet quiet location within Hampton Roads. Please have a wonderful day, and we look forward to seeing you again for future trips to our area. incerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Great time"

5
29/06/2018

Really enjoying myself everything was perfect clean room nice staff good breakfast they remodeled everything looks great the pool was always open and clean new fridge microwave and flat screen TV in every room

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear EricaHaney- Thank you kindly for the glowing review of our renovated property! It really means a lot to us when guests such as yourself take notice of all of our new changes. We hope to see you again soon for any future trips to Virginia Beach. Have a wonderful week. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Virginia Beach Vacation"

5
23/06/2018

Very clean. The staff were very friendly and right on everything. Anytime we needed towels or supplies they got it immediately. We will definitely be staying at Bedt Westerns from now on. The beds are comfortable and the rooms are big. Just what we wanted

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear shellyanderson6800- Thank you kindly for your review! We at Best Western Center Inn go above above and beyond to ensure that our guests receive great rooms and the best service possible. It makes us happy to hear that your stay here has made a positive impression on our brand as a whole. We hope to see you again for any future vacations to the Virginia Beach area. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Excellent Stay"

5
21/06/2018

I am normally a Hilton person, but booked last minute here. Was very impressed with the stay and everyone I interacted with. Breakfast was good for the price of room, beds were firm (which is a plus for me as I do not like sleeping in soft beds) and everything else worked out great. Would definitely consider staying there again when I visit the area once more.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Flession- Thank you kindly for choosing Best Western Center Inn for your last minute stay in the area. It is always lovely to hear from guests such as yourself who are pleasantly surprised by our property. Please take care, and we hope to see you again for any future visits to the Virginia Beach area. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"4 days trip at virginia "

5
21/06/2018

Not to far from the beach. Virginia Beach 19 min. Nortfolk 8 min. Virginia busy but Nortfolk very quiet. About hotel. Breakfast is very good. Cynthia is a very pleasant person and made your day with her smile and her excellent service. Room always clean. Towells changed every day. Thank you Adreea for your amazing customer service. Great trip

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Adrian P.- Wow! It makes us very pleased to hear of your great stay at Best Western Center Inn. Our staff members go above and beyond to ensure that our guests receive the best service possible, and it is always nice to be recognized for this. It has been a pleasure having your family at our establishment and we hope to see you again for future trips to Hampton Roads. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Wife's nightmare "

3
17/06/2018

Signs of blood on the bed and lipstick smeared on the towels. Not good. Please have clean sheets and towels. You nearly drove my (Philippine) wife crazy. Please try not to push housekeeping too much with quotas. It starts to show on the cleanliness of the rooms.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Jody M.- On behalf of our team, I apologize for the issues experienced during your stay. What you mentioned is unacceptable and certainly not a standard here at our property. I will be sharing your message with our housekeeping team in order to prevent an incident like this from happening again. Please take care, and we hope that you give us a second chance to show you the superior stay that you deserve. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Short visit passing through"

4
12/06/2018

Stayed her for a couple of nights. The staff was wonderful. The pool was clean an well kept. The rooms were newly renovated and very clean. I was pleasantly surprised with my stay here. The hot breakfast was actually pretty good. One of the better continental breakfasts I have had. Getting into the parking lot is a bit knuckle whitening with traffic but overall it was a peaceful stay. Ps...take snacks, there is a soda machine and an ice machine but if you want snacks you have to go to the front desk and pay for what limited choice they have on hand. No snack vending nachine.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear anniern76- It makes us happy to hear that Best Western Center Inn provided you with a great stay! Whether it's a short visit like yours or a longer one our staff always goes above and beyond to try and accommodate our guests in the best way possible. We hope to see you again for any future stopovers. Please enjoy the rest of your summer! Sincerely, Andrea L.C. &The Staff Of The Best Western Center Inn

"Best hotel near Kings Island!"

5
06/06/2018

My family and I truly enjoyed our stay at Best Western. This hotel offers a clean pool and spa, comfy beds, and a great breakfast selection. We were able to get where we needed to go in just a few minutes. There were also plenty of restaurant options nearby.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Hallmom2- Hello! While we are glad to hear that you enjoyed your stay at Best Western King's Island, that is not our specific property. Luckily all Best Western hotels are held to a high standard, and I can assure you that if you ever travel to Virginia Beach that you will love it here just as much as you did there. Please take care, and we hope to see you if you're ever looking to make a trip to the Virginia Beach/Norfolk area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Very Good"

4
03/06/2018

The hotel staff was super friendly which is awesome when you're on vacation. The room was clean, except I think I got bit by a bug. But bugs are everywhere so I can't complain. They forgot to clean our room one night but I still can't complain because I don't mind. The room was nice and big. The bed was comfortable. The shower had great water pressure. The toilet made a weird noise when we flushed it. The tv channels rocked. The pool is nice. The location is about 20 minutes from the “good” beaches. I enjoyed it.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear NursePrincessSteph- Thank you so much for choosing Best Western Center Inn! We appreciate your thorough review, and apply all feedback (both positive and negative) in ways that will better improve guest experience. We hope to see you again for future trips to the Virginia Beach area. Have a nice day. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Hotel is good front desk staff unfriendly"

4
31/05/2018

Front desk staff was not friendly at all, maybe she had a bad day. The person in the breakfast room was friendly and helpful. She always had a nice attitude toward her guest. She made our stay enjoyable.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear vandermeir6787- Hello. While we are happy to hear that you enjoyed the hotel itself, we apologize for any poor experience with one of our front desk staff members. Our team is trained to go above and beyond in all situations. While what you experienced is certainly not common, we will be passing this message along in order to prevent similar situations from happening in the future. We hope that you give us a second chance for any future visits to Hampton Roads. Please have a wonderful weekend. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Near Norfolk International Airport"

4
29/05/2018

Attentive staff. Typical continental breakfast. Here to see my son in the Navy. Second story guests ahed their cigarettes on vehicles below. Near a good steak and seafood restaurant called Aberdeen's Barn

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear 756everardl- Thank you very much for your review of Best Western Center Inn. It makes us happy to hear that our property was convenient for your trip to Norfolk International Airport. We are always looking for ways to improve, and will absolutely be taking your feedback into consideration in order to better serve our guests. Please have a wonderful day. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Beautiful upgrade of rooms"

5
21/05/2018

We usually stay in this hotel once a year. We were pleasantly surprised to find the hotel rooms have been updated. The rooms look fresh, modern and very appealing. Staff has always been very helpful and continues to be so. The breakfast didn't seem to be up to its usual standards but was still good.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Janet. G.- It makes us incredibly happy to read your review of Best Western Center Inn! While we love all of our guests, it is always extra special when we have folks such as yourself who return year after year to stay at our property. As you can see from your most recent stay we are always improving and taking feedback into consideration. Please take care, and we look forward to seeing you again for your next trip to the Virginia Beach area. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Good customer service"

5
20/05/2018

Staff is very courteous and responsive, which helped make my stay pleasant--in fact, the customer service was much better than I've received at some hotels that are far more expensive. Overall, there were no issues throughout my stay. If traveling to Virginia Beach again, I would choose the same hotel.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear thackernate056- Wow! It is always a pleasure to read reviews such as this. Our staff members go above and beyond to ensure that our guests receive clean, quality rooms and attentive customer service. We treat our guests the way that we would like to be treated, and it makes us pleased to hear that this was noticeable during your stay. We hope that you have a wonderful summer. Please come and see us again for any future trips to Virginia Beach! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"O.K. Stay"

3
19/05/2018

Difficult to locate. Breakfast was just o.k.. Counter availability was marginal. No one at front desk when we arrived. Probably would not return to this location. G.P.S. misdirected us due to a spelling error,in rain and high rate of traffic.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear john19032018- Thank you very much for your review of Best Western Center Inn. We care about our guests, and all feedback submitted to us is taken into account to better serve all of our guests. Please take care, and we hope that you give us a second chance in the future so that we can turn your O.K. stay into a great stay. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Good Value for Money"

5
16/05/2018

Traveling from central New York to Charleston with another couple, we took 2 rooms at this hotel. It had all the amenities we expect from a Best Western inn and at a very low price. The staff was helpful and friendly and the accommodations were very comfortable.

"Outstanding service"

5
15/05/2018

Front desk--excellent. Kitchen--outstanding. Great people work here. We will be back. Location was easy access with plenty of restaurants in walking distance. Access to many attractions was easily available. Very clean room with well equipped coffee machine.

"Newly renovated! Everything looks clean and great!"

4
10/05/2018

Newly renovated! Everything looks clean and great! Everyone is friendly. It feels like I am visiting family each time I go there. They are even nicer than my family! I hope they keep the people that work there. They are what makes the place special.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Katherine B.- We sincerely thank you for your great review! It means so much to us that you choose Best Western Center Inn for when you come to town. Seeing regular return guests such as yourself is always a treat, and it is also great to know that you like our new renovation. Please take care, and we look forward to seeing you again for your next trip to Virginia Beach! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"On the move"

4
04/05/2018

This hotel is located in a good location, where you can get to many resturants in less than half hour. there are other attraction in the area. The staff is very friendly, room where very reasonable. service was good.safe comfortable environment. good quick breakfast..

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Sharon B.- We are very glad that you enjoyed your stay at Best Western Center Inn! The reason "Center" is on our name is because we are centrally located on the Virginia Beach/Norfolk line. It makes us so happy to hear that you enjoyed our location, the price, and the staff. Please take care, and we look forward to seeing you again for any future trips to the Virginia Beach area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Great value and friendly staff."

5
03/05/2018

This is a very nice hotel with a very helpful staff. The room was clean, looked like it had just been redone, the breakfast was very good and the ladies taking care of it were friendly and helpful. For the price we were very pleased.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear bonnies575- We sincerely enjoy seeing reviews like yours! Everyone here has worked very hard to make sure that our renovation was a success, so it is SO wonderful hearing your praises about our newly-remodeled property. I will be sure to pass on your compliments. We hope to see you again for future visits to Hampton Roads! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Nice room & staff"

4
02/05/2018

In town to visit family and stayed 3 nights at hotel. Nice clean room with good hot water and good mattresses. Breakfast was good. Staff was great and especially the ladies working the breakfast area. Both were very cheerful and helpful. Only drawback was difficulty finding the hotel after dark the 1st night and traveling east on main road.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Stuart P.- Thank you so much for your review of Best Western Center Inn! We are trained to provide our guests with excellence, from the amenities to the service itself. Therefore it makes us so happy to hear your wonderful compliments (and I will be sure to pass your review along!). Please take care, and we hope to see you again for any future family visits in the Virginia Beach area. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"So amazing"

4
25/04/2018

Excellent customer service, friendly staff and great breakfast buffet! The room was clean smelling and the showerhead was amazing. The pool was closed for cleaning. Only stayed one night and the first time in the Virginia Beach area. Hope I'm able to have the full experience next time.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
It makes us so happy to hear that you had an amazing stay at our property! Here at Best Western Center Inn we strive to provide all of our guests with superior rooms, breakfast, and customer service. We are very pleased that you took notice of these things during your short trip to Virginia Beach, and we hope to see you again next time you're in our area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Good place at a great price"

4
24/04/2018

I stayed one night in this hotel, and it was a pleasant place to stay. It was quiet, the heat worked, there was decent (but not spectacular) WiFi in the room, the sink, tub and toilet all worked the way they're supposed to, and the bed was reasonably comfortable. The clerks behind the desk were friendly, and the woman working in the breakfast room was exceptionally helpful and kind. For lunch and a more elaborate breakfast, there is a nice diner right in front of the hotel that you can walk to in a minute. I would definitely stay at this Best Western again.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
We sincerely appreciate your review for Best Western Center Inn! We have worked hard to make this a great place for all of our guests, so it is always amazing when folks such as yourself take notice. All feedback is submitted accordingly, and I will be sure to pass comments along to our staff members. Please take care, and we hope to see you again next time you're in Hampton Roads. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Surprising stay"

4
16/04/2018

We stopped here on a trip thru for an overnight stop. You could miss it if your not paying attention. The exterior doesn't do justice to how nice our room was. Not that the exterior is horrible it's just very l8w key. Our room was very clean, bed very comfortable and breakfast was good with good coffee. I wouldn't hesitate to stay here again.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
TnBB- Thank you for your feedback regarding Best Western Center Inn! It is wonderful to hear that you had a pleasant stay and enjoyed the interior of the hotel. Our housekeepers work hard to keep our rooms in the best shape possible, and will be pleased to hear of your comments regarding the cleanliness and the comfortable beds. We hope to see you all again for future stop-overs in the Virginia Beach area. Have a wonderful week! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Couldn't find the place "

3
07/04/2018

We were traveling south trying to hug the coast. No plans no specific destination. While on the road we booked this hotel sight unseen. We tried to get a place on or near the beach but we were told it was booked up but The booking agent told us of this property and it had vacancies. We were exhausted so we said ok. When we got the email confirmation it came with directions to the hotel from different locations and they all ended with “ behind the Denny's” Well we followed the directions and couldn't find the Denny's and couldn't find the hotel. We drove around for at least an extra 1/2 hour to 45 minutes looking for the place. The problem was there was no Denny's It was now Pops Diner The hotel had a tiny sign on a very busy street ( 4 lanes each way plus construction) and it was set far back. Finally by sheer luck we found it We would have gone to one of the other 4 or5 hotels on the same strip but we already paid and was not eligible for a refund. To make matters worse when we checked in the woman gave us our keys and told us where the room was. We went to the room OPENED THE DOOR and the room was occupied!!! Went back to the desk and the woman said oops sorry and sent us to another room. Did not have a very safe and secure feeling after that. The room itself was ok and breakfast was ok

"Has potential"

3
02/04/2018

I stayed here last weekend, was surprised to find it under renovations. Lobby was nice. Our room was ok, still needed a few touches from the updates. Towels were stained and hand towel ripped. Maids left our door open after cleaning it which we found when we came back in the afternoon, was going to call the office but the phone didn't work....a/c didn't work right either. Office acted concerned, but not really, told they'd make a note of it, when I checked out they hadn't a clue anything had happened. Oh well.....still a Platinum Member!

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Jenny O.- Thank you for your feedback regarding your stay. We love hearing from all of our guests, but it is always especially helpful hearing from Platinum guests such as yourself who spend a lot of time at different Best Western properties. Our renovation will finally be winding down within the coming weeks, and since your stay we have added more touches and updates to the rooms like you had mentioned. With that being said, we apologize about the incidents that occurred during your time with us. Renovation or not, it is always important for us as a team to stay on top of ways in which we can better serve our guests. Your feedback will be passed on to all departments, and we hope to see you again for any future visits to the Norfolk/Virginia Beach area. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"No microwaves"

3
02/04/2018

If you are a family with babies very small children and need a microwave the heat bottles or food in your room this is not the place to stay the only microwave is in the lobby. The hotel is clean the staff is friendly..

"Very Nice"

5
07/02/2018

The staff is very friendly and helpful. What ever you need they do their best to make the customers as happy as possible. The house keeping staff are very friendly and helpful. They are remodeling the hotel the new room are nice.

"Being redone - maybe good in future"

4
27/01/2018

I was surprised when driving up to hotel that it was being remodeled. The front door lobby had a sign to go to back but had a hard time figuring where to go in. There were workers putting in new beds and painting but they did not speak English. After finding the lobby a young lady uncovered the computer to log me in. The lobby smelled terrible of paint. We were directed to a room in front that after getting to it really wasn't bad, it was comfy, lots of pillows and very decent even though that was not redone yet. There was no airport shuttle as mentioned but had a very early flight anyhow and was out by 5 am. I did not see a restaurant on premises but maybe after they are remodeled. Overall still good for price. The receptionist called to see if the room was okay after noticing I was not happy at first with situation and being unaware of current status.

"Excellent Stay"

5
11/01/2018

This hotel always gives me the best value and the best service of any in the area. They always seem genuinely happy to see you return and go out of their way to make you feel welcome from the time you walk in the door.

"10 stars"

5
09/01/2018

10 stars. that's what my spouse and say they make you feel like family and make you want to come back and stay longer. the staff their is Excellent from front desk to the cleaning people to mantiance and the person who does the morning food

"Average 3star"

3
31/12/2017

No problems with the room or staff. The walls are THIN! Its an older looking hotel, the rooms are smaller than other hotels of same quality and rating. But no1 ever bothered us, and overall the experience was enjoyable.

"A Hidden Location with dependable service"

4
26/11/2017

The location is a bit hard to find; however, once you handle the access roads, you are in a remarkably quiet location. Road was clean and adequate. Even though the on-line reservation indicated a smoking room by error; the staff quickly substituted a non-smoking room without any delay or hassle. Breakfast was hot with eggs & some meat each morning. The service personnel were very helpful and friendly.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Chuck K.- We kindly thank you for the wonderful review! Here at Best Western Center Inn we pride ourselves on providing guests with clean rooms and phenomenal customer service at a fair price point. Please take care, and we hope to see you again for any future stops in the Virginia Beach Area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Spend a little more for a better place"

2
23/11/2017

Don't stay here. It's just not worth it. Spend $10 more dollars to stay at a Holiday Inn or something uo the road. You'll be glad you did, the overall quality of everything in this room was sub par. Trust me.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Ryan S.- Hello. We apologize if your stay at Best Western Center Inn was not satisfactory to your needs. I would like to assure you that all of our staff members go above and beyond to provide our guests with the best service possible. This includes clean rooms, a hot breakfast buffet, and staff from all departments whose main concern is to make sure our guests have a phenomenal stay. We are about to undergo a renovation very soon, and genuinely hope you give us a second chance next time you're in the area. Please take care, and have a wonderful holiday season. -Andrea L.C. & The Staff Of The Best Western Center Inn

"Good Hotel Experience"

4
18/11/2017

Clean hotel, courteous staff, decent breakfasts, and wonderful kitchen workers--especially mother/daughter team, Cynthia and Jessica! Primarily because of Cynthia and Jessica, I recommend and would return to this particular hotel. These ladies definitely deserve significant promotions and pay raises!!!

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear crpb2017- We would like to extend a sincere thank you for the great review! Ms. Cynthia and Jessica are absolute gems to have at our property, and do a phenomenal job of embodying the values that we hold dearly as staff members. I will be sure to pass along the positive words to them. Please take care, and we hope to see you again for future visits to Norfolk/Virginia Beach! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"the staff was amazing"

4
18/11/2017

The front desk, housekeeping & kitchen staff were great. Cynthia & Jessica prepped the daily breakfast & went beyond to ensure it was done right & we were happy. The building itself was a bit dated but it was well cared for & our room was clean.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Gary P.- Thank you very much for the kind review. Customer service is at the forefront of our values here at Best Western Center Inn, and we are pleased to hear that our staff went above and beyond to make sure that your stay was pleasant. We are about to undergo a renovation soon, and hope that you will visit us again to check out our upcoming new look. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Great, Inexpensive Stop over"

5
12/11/2017

I will stay here again. Clean Hotel, Clean Room, Nice Staff, Great Breakfast, and most of all, GREAT price. Only drawback, as in ANY hotel, the folk who stay there that drive large vehicles, Trucks, Camper, Construction Workers, don't like to walk from an auxiliary parking lot and they triple/quadruple/or more park their rigs, taking up space that 3 or 4 cars could use. Still, I will use this hotel again!

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear 717jaym- We genuinely appreciate your great review! Our goal is provide our guests with nice rooms, amenities, and customer service for a fair price point. It makes us happy to hear that you enjoyed these aspects of your stay. Take care, and we look forward to seeing you again for future visits traveling through Hampton Roads! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Great Motel for the money"

3
02/11/2017

Friendly front desk clerk, decent breakfast, and pretty large room made this hotel a great value. You can tell that someone is trying to maintain this as a nice place to stay because it was very clean.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Carla W.- Thank you very much for staying with Best Western Center Inn. Our staff works hard to provide a great experience in all areas, so we sincerely appreciate your compliments. Please take care, and we hope to see you again for future visits to Hampton Roads. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Disappointment"

1
22/10/2017

Dirty, dusty, uncomfortable, possibly bed bugs. Contacted Best Western directly to address these concerns and no reply. Everything was bare minimum when it came to the staff. Disappointment all around.

"GM knowledge"

5
16/10/2017

I would recommend this hotel. Although it's an older Best Western and has outside entrances, I felt very safe and relaxed. I would definitely recommend a stay there and I know I will be staying there again!!

"Customer service is outstanding!"

4
16/10/2017

Stayed 3 nights during trip for our granddaughter's wedding. Really prefer oceanfront hotels when in Virginia Beach, but the cost was prohibitive this time. Best Western Center Inn is older, dated, not the greatest part of town, but the service and cleanliness was very good. All the staff was so helpful and nice. The breakfast was good. Overall, a great stay.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Terry R.- We are happy to hear that you chose Best Western Center Inn for the accommodations for your granddaughter's wedding! Our staff goes above and beyond to ensure that our guests have a pleasant stay. We are about to undergo a renovation this coming winter, and we hope to see you again for another future trip to the area! Please take care. Sincerely, Andrea L.C. & The Staff of The Best Western Center Inn

"A diamond in the rough"

5
16/10/2017

I'm very pleased with my stay at this hotel. It was a steal at $71 on a Saturday night. The room was clean and the staff was friendly. This is the place to go if you're looking for a quality, affordable option.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear jeffreyf738- We would like to sincerely thank you for the glowing review of Best Western Center Inn! We try our hardest to provide guests with superior hospitality and a great room at an affordable price. It makes us happy to hear that you enjoyed your stay, and we look forward to seeing you again for any future travels in the area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"MY 2 NIGHT STAY"

5
03/10/2017

The hotel is very clean, the staff are very professional and helpful. Free breakfast was good. The internet was excellent, room was clean, Lots of cable channels, iron and iron board, and good refrigerator. Close to naval bases. I would stay again.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
O9375HIdannym- We sincerely appreciate your review. Our staff at Best Western Center Inn puts effort into making sure our guests have a great experience for the entire stay, so it pleases us to hear that you were satisfied with our hotel & its centralized location. Please take care, and we look forward to seeing you again for any future trips to the Norfolk area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Stay"

4
01/10/2017

The check in was nice and easy. Desk person was so helpful with information. The stay was great. Breakfast staff Jessica W also full of information about the area and made sure we were satisfied with our breakfast. I would stay there again .

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear charlesbW427YA- It makes us happy to hear that you had such a pleasant experience at our hotel! Our breakfast attendant Jessica is wonderful at what she does, and I will be sure to pass along the compliments. Have a nice day, and we look forward to seeing you again for future trips to our area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Decent for the price"

4
29/09/2017

The rooms were clean for the most part. Microwave and fridge weren't as clean as I'd like them to be so I didn't use it. The guys next door decided to have a party all night long and the walls are fairly thin. So I practically heard everything, luckily I was really tired and fell asleep quickly. I'd stay here again.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear ConsciousConsumer1- We would like to thank you for taking the time to post a review. All feedback submitted (both positive and negative) is taken into serious consideration in order to better serve our guests. Please take care, and we look forward to seeing you for any future trips to the Hampton Roads area. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Nice Hotel"

5
29/09/2017

Stop for one night during my trip from New Jersey to North Carolina. Room was comfortable and clean. Although the soundproofing could be better the room was very well appointed. I will stop here again.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear North_Carolina2- Thank you very much for the review! We are about to undergo a renovation in the next few months, and look forward to having you as a guest again. Please take care, and have a wonderful day. Sincerely, Andrea L.C & The Staff Of The Best Western Center Inn

"Comfortable with Good Breakfast"

4
24/09/2017

OK for short stay. Comfortable bed and room; breakfast included homemade waffles, fruit, pastries, eggs and meat. A good value outside of the "holiday" window, i.e. before Memorial Day, after Labor Day.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear 93audreye- It makes us happy to hear that you had such a comfortable stay and enjoyed our varied hot breakfast items we have for our guests. Early off-season is an amazing time to visit Virginia Beach, and we are glad to hear that you were able to advantage of September's great rates and warm weather. Please take care, and we hope to see you again for your next visit to the Virginia Beach area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"The best hotel"

5
23/09/2017

The rooms were great the overall property was excellent the front desk staff was very helpful and she checked me in at perfect time i most defiantly will be staying here again the breakfast was also great

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear 978capriam- We sincerely appreciate the stellar review! Here at Best Western Center Inn we strive to provide all of our guests with superior customer service and a free hot breakfast. Take care, and we look forward to seeing you for any future trips to the Virginia Beach area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"AirPort layover"

3
14/09/2017

This is a decent hotel with a free shuttle near the airport. Room was clean and had full kitchen. It is not near much and no restaurants (other than nearby hotel) nearby to eat at. It fit the bill for a one night stay due to a flight cancellation. Priced right.

"Won't be back...lousy neighbor"

3
06/09/2017

Room not ready over an hour after check-in. Friendly clerk, I accepted another. Bath mat was folded on tub but soaking wet. Microwave had been punched, inside film peeling and dirty inside. Didn't like the connecting room but first night quiet. Bed very comfy. Early Monday morning dumpster being emptied woke me up. Breakfast sausage microwaved, didn't look done but rest was good. Shower good and hot. Plenty of outlets. Maid friendly. She didn't clean our table, still had syrup on it and she didn't give us more plastic cups or refill our facial tissue box in the bathroom. Towels/was and face cloths clean but hard. Went to swim in the pool but some dead skin, chemicals or some white film all around the edges...uggghh. In a half full hotel why would they give us a neighbor in the next room? I'm a light sleeper and he threw up from 10pm - 2am! Heard it clear as a bell thru that connecting door! Couldn't sleep well here. I even recorded it cuz it was so unbelievable. Gonna send it to corporate.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Kimi W.- Thank you for your response. Here at Best Western Center Inn we take all feedback (both positive and negative) very seriously. We do our best to apply all input submitted to better serve all of our guests. We apologize for the noise issue during your stay, and assure you that it is not common. We are about to undergo a renovation soon, and hope that you come and see the positive changes we have in store. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Hard working man"

3
29/08/2017

I travel all year long. I get to stay at so many hotel it's unbelievable. When I get to a hotel I look forward to staying somewhere I can feel at home. When I don't get that feeling it makes me look for that place where I'm comfortable.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Terry S- As a frequent traveler, we hope that you enjoyed your stay with us at Best Western Center Inn. Providing our guests with superior hospitality is very important to us. Please take care, and we hope to see you again for any future visits to the Tidewater area. Sincerely, Andrea L.C. & The Staff of The Best Western Center Inn

"overall hotel experience"

3
28/08/2017

clean, bur short on parking spots and not the friendliest or most understanding front desk clerks. Maid service was good. Amenities of room were adequate. Hotel sit back off road and is easy to miss the entry point.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear 239darryls- Thank you for your review. We take all feedback (both positive and negative) and apply it in ways that will better suit all of our guests. We have recently had some staffing changes and are about to undergo a renovation. Therefore, we hope you give us another chance in the future to provide you with a superior customer experience. Take care. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Family vacation"

5
26/08/2017

I highly recommend this hotel especially for families.The breakfast, room and pool was awesome. My grandchildren were delighted. The entire are was clean and all personnel were very helpful and friendly.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear A8908FIlindaj- We love seeing reviews like yours! It makes us so happy to hear of your awesome experience with our pool and that your grandchildren were delighted. Take care, and we hope to see you back again for more great family memories! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Beyond Terrible"

1
24/08/2017

The rooms were very old and falling apart. The carpet was dirty. Luggage rack old & rusted, leaning to one side. Bathtub & floor was filthy & had mold all over. I cleaned the bathtub and floor with a white washcloth and shampoo when I was finished the cloth was black. The sheets were never changed, I finally took all the sheets off the bed & put a very large note in the room to please change these sheets. These sheets had been on the bed since Saturday, this was now Thursday. We saw housekeeping come out of a room with a cigarette in her mouth and curlers in her hair. I thought what kind of place is this??? There were parties going on every night and a girl was working the parking lot. We paid $120.00 for each night from one Saturday until the next Saturday. Way over priced for this a Best Western to be this nasty. I also left my blanket there, called the hotel back as soon as I noticed. Front desk went to the room and pick up the blanket and had it up front, now it is suddenly missing. Every time I call, no one can tell me where the blanket is. My advice: STAY AWAY FROM THIS HOTEL! SLEEP IN YOUR CAR.

"Business traveler"

3
22/08/2017

Entrance from road to hotel was difficult to maneuver. Structure is more like a motel than a hotel. Rooms need to be upgraded but it was clean and the staff provided outstanding service. Breakfast was typical for Best Western.

"Good Stay, Forgetful Staff"

4
17/08/2017

Everyone was nice for the most part, but when we called the front desk we were put on hold every time and then forgotten about for around 5-10 minutes. Other than that, the room was very clean. It's a very great hotel for the stay. I really appreciated the room amenities and the housekeeping.

"Clean and very comfortable"

4
17/08/2017

This hotel was not in the best location though was a good choice for the cost. We were a bit leary of safety at the back of the hotel against woods though everything was very well lit and the hotel was sold out so there was always people coming and going. We felt completely safe.

"Love this place"

5
15/08/2017

One of my favorite of all of the Best Western properties this location allows me to rest and feel like I am not even in town for business the employees treat guest as if they are part of the family they are amazing and always welcoming. I choose this location for business and fun travel it is everything I want in a place to stay

"Great value for the money"

4
14/08/2017

My wife and I were looking for a cheap place close to the beach for our honeymoon and we could not have been happier with this hotel. We will say that the neighborhood it was in felt a little sketchy, but nothing happened in any negative way. My wife and I both agreed that the bed we had was one of the most comfortable beds we have ever slept on, the same with the pillows. In fact, I took my own pillows expecting the hotel pillows to be dreadful. However my pillow stayed on my bag the whole trip, didn't use it. We checked the bed all over and found no stains, bugs or anything of any sort. My only complaint would be that the bathrooms are a little tight. If someone is using the bathroom nobody else can do anything in there, can't even get the door open. Which isn't the end of the world. I was a little disappointed that I was told that we could check in at 3pm, we got there a little after 4pm and we were told our room wasn't ready, so we got some food and came back and it was ready, not a huge deal. As far as the staff, the lady that checked us in acted like we were bothering her as she had someone on hold on her cell phone and rushed through our check in, still not a huge deal. However, the breakfast was actually pretty decent and the 2 staff ladies that were attending the breakfast could not have been more accommodating, one continuously went out of her way to ensure happiness. That included bringing waffles, sausage and eggs to the customers tables when they were ready, she was essentially a waitress and it was much appreciated. The location is 15-20 easy minutes from the beach, 10 minutes to the aquarium. Handful of places that are within walking distance. We will most likely start here on our next vacation.

"great place to stay"

5
14/08/2017

My room was clean and comfortable..and above all...quiet! Breakfast was very good. The staff made all the difference with their friendly attitudes and excellent service. This was a great base "camp" to go adventuring from.

"Disgusting"

1
07/08/2017

when we pulled the covers down there was a piece of stale sandwich in the bed. it was so disgusting i cannot even tell you how gross. it was so late that we just laid out towels and slept on them. we could not wait to wake up and leave. never again will i stay there.

"New Adventure"

5
06/08/2017

Hotel was overall very nice. Decent parking and room was just as it looked on the internet when we reviewed hotel options. Room was clean and comfortable. Staff both at front desk and in the breakfast area were always pleasant & helpful & greeted you with a smile when you came back in or just came thru. Breakfast area was bit small and crowded at times but otherwise was very good and served our needs well

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear RAYMOND W.- We would like to take the time to genuinely thank you for your wonderful review. Every individual who works at Best Western Center Inn enjoys the hospitality industry, and one of the reasons why is because we love seeing guests such as yourself beyond satisfied in areas that we have worked very hard to make great. It was a pleasure having you as a guest, and we hope that you come and see us again in the future! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"great location"

4
03/08/2017

This was my first time at this hotel. The location was very convenient for me. The place was clean and comfortable. The staff was friendly and helpful. Breakfast was always good. The price was good. The only issue for me was the pool water didn't seem as clean as it should be.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Katherine B.- Thank you very much for the great review! It makes us happy to hear that you enjoyed our centralized location, your room, and the customer service of our staff. I will be sure to pass along all of your feedback to other members of our team. Please take care, and we look forward to seeing you for any future visits to the Hampton Roads area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Unclean room"

1
30/07/2017

We had a great check in. Front desk at night was nice. Desk area appeared as though it had recently been updated. We went to the room and the floor looked like it had not been vacuumed. There was mold growing in the bathroom, hair in the tub, bedskirt had a nasty stain on it, and there was spackling compound on the rack in the closet. At checkout the clerk was on her phone. She was not friendly, did not say anything, until I told her I was there to check out. Her response was "What Room" after which she said "You can go" once she checked me out, and proceeded to finish her call. I hung at the desk for a few more seconds and told her I had some things I wanted to discuss. I proceeded to tell her what was wrong with the room. Eventually she wrote my concerns down, but when I asked what was going to be done about it she said it was up to housekeeping. There is so much more that i sent to Best Western. Bottom line, the room was dirty and the dayshift desk clerk the next morning - didn't care. Not on my list of recommendations.

"Will not recommend...sorry!"

1
29/07/2017

We stayed for 3 nights and 4 days. Our overall stay was terrible. The key card won't work initially. The straicase was dirty. The room was not clean. The toilet paper holder was coming off the wall. The tub wasn't draining well.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Maria B.- We apologize for your bad experience at our property. Although what you experienced is not common, I would like to point out that we are about to undergo a large renovation starting this fall. We hope that you will give us a second chance in the future. Please take care. Sincerely, Andrea L.C. & The Staff of The Best Western Center Inn

"Make Sure You Have a Room - Late Arrival Could mean NO ROOM"

2
27/07/2017

Have stayed at this hotel before without problem. BUT NOT THIS TIME. I booked online through BW using points for a free night the day before my stay. Had a confirmation#. I arrived at 10pm to be told I had no room. They finally acknowledged my reservation but had overbooked the hotel. They finally found a room to give me but because of the lack of key, once I was in the room I had to stay or contact the front desk for their master key. What began as a bad sitution, Raul and Diedre (?) tried to correct - they even compensated with a no charge for the room and reinstated my points. But did not sleep well and still had made me anxious. All future bookings on line I will clearly state arriving late and may even follow up with a call.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Hello, ManyConferences. We sincerely apologize with the inconvenience experienced during your trip. Please know that your situation is certainly not common at our property (as you may know from staying with us previously). Although I am glad to hear that you were compensated, I sincerely hope that you give us a second chance in the future. Sincerely, Andrea L.C. & The Staff of The Best Western Center Inn

"Pleasant stay with wonderful staff"

4
24/07/2017

Hotel room was clean. Pool had a moderate amount of debris from the wind blowing but the water was clear and it felt great after a long day. There were a lot of people smoking around the pool which was a little disappointing. The staff at the desk and serving breakfast were fantastic. They were nice, helpful and seemed to enjoy their jobs. The stairwells and parking could be improved but it was close to Pop's Diner which was a great recommendation for dinner. Wish they had a laundry area since we were on a road trip.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear harleygirl64- Thank you very much for the wonderful review. Here at Best Western Center Inn our main focus is on providing great rooms with friendly customer service to all of our guests. Please take care, and we hope to see you for future visits to the Hampton Roads area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Excellent Quality for the Money"

5
22/07/2017

Excellent facility and service quality for the money. Fine breakfast staff and food. Excellent WIFI system. Clean room and excellent daily room maintenance . Comfortable bed. Comfortable desk and desk chair with good lighting for those who need to keep up wiih business.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Joseph D G- We love reading reviews like yours! Our staff has been going above and beyond recently to ensure that our guests receive the best experience possible in terms of rooms, hospitality, and a great price. Therefore, it really pleases us to hear of your satisfaction. Please take care, and we genuinely look forward to seeing you again for any future visits to the Hampton Roads area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Complete shambles and the worst customer service"

1
13/07/2017

We had driven down from New York today with an overnight stay at this hotel. I had reserved one room paid upfront no cancellation and one to pay for. We didn't arrive until 7pm after 8 hours on the road only to be told by what I can only say was a callous unhelpful woman on reception telling us...oh your reservation got cancelled. Your card expired. She had a man on the phone she spoke to who was saying the same. I had no contact from them and said well I at least have the room already paid for! 'No Mam that got cancelled ' they genuinely couldn't care less. One poor man at the same time we were there got given three different room keys as each one he was given was occupied! We had no help on what we could do it was basically tough luck! We have managed to get a room elsewhere which is not nice but at least a roof overhead. I would not advise booking this hotel EVER! It looked nice but bitter sweet. Avoid it like the plague Oh btw I have just seen an email sent at midday today telling me I had 2 hours to confirm if room required...with no Wi-Fi I have only just seen this. Cheers!

" Not the best and not the worst"

3
07/07/2017

I recently stayed 2 nights here with my husband and baby. The room was a little worn but met your basic needs. The beds were very comfortable and the linens were all clean. The carpet could use a good cleaning along with the bed skirts but for the cost and proximity to the boardwalk area it's isn't a bad deal. The bathroom was small with only 1 small shampoo and 1 bar of soap provided. The shower had great water pressure and was clean. The pool is in the front parking lot right by the entrance, so it's not an ideal location especially since there is a basic fence around it not a privacy fence but it appeared to be well maintained. The breakfast was a huge disappointment, usually Best Western is better than other hotel chains in this respect but they had the dreaded single waffle maker with a huge line in a very small area. They also offered eggs, sausage and bagels/toast but the line was long and it was uncomfortable to wait in such close quarters. I will say the ladies who manned the waffle maker and refreshed breakfast supplies were extremely helpful and pleasant. Parking was my biggest complaint, we arrived and literally had no place to park. The employee said she had to park at the entrance too because there were no spots available on the property. They clearly need to enforce a one vehicle per room policy like the beachfront hotels because you should never not have a parking space lace to go with a room. Overall I would say this place was not the best and not the worst.....we may stay again if we are in the area.

"False advertisement here!!"

1
03/07/2017

We booked here several months in advance based off the description & proximity to the beach, boy were we fooled! It's not walking distance to the beach, no elevators, rooms not clean & breakfast is terrible!

"Good cheap accomodations"

4
02/07/2017

Clean modern rooms, free breakfast, clientele a little rough, service average helpful not overly friendly. Convenient location motel style external room entrance, area a little sketchy. Good parking would stay again inexpensive option, nice pool

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear F1Hakkinen- We would like to thank you very much for the review of our property! Here at Best Western Center Inn we pride ourselves on providing a centralized, clean location for our guests staying in the Hampton Roads area. We are currently undergoing a renovation & hope that you come and see our wonderful changes that we have in store. Please take care! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Great Stay"

5
25/06/2017

We stayed for only 1 night, just passing through, and it was perfect. It's a little outdated but clean and comfortable. The staff were very nice & friendly, pool was perfect for the kids, beds were super comfy, good breakfast. Thumbs up.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear invst164- Thank you SO much for the wonderful review! We pride ourselves on providing clean rooms and great hospitality, so it makes us pleased to hear that you had a great stay. We're about to do more renovation projects to our property, so please be on the lookout for these exciting new changes in the future. Please take care. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"room"

3
07/06/2017

I think you should clean the bathroom because the shower had something broken. When we came to the hotel the carpet was wet. It was good to have the free breakfast. I would recommend that the people smoke away from the building because it makes rooms have an odor.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear m00ngyup- Although we appreciate your feedback, we apologize about the issue with the shower/carpet. This maintenance issue is not a common one, but we wanted to write and let you know that it has been resolved. We would also like to thank you for complimenting our free hot breakfast buffet! We are constantly changing our menu in different ways to make it better and better, and we hope that you come back and see us in the future to see our exciting new improvements. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Fiar"

3
06/06/2017

Just good if you want to have a place to stay. I was there for a family cookout in Norfork,Va.So it was easy to reach my destination from here. The rooms aren't very clean as pointed out by my wife and the bed was not very good either

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Emanuel S.- Thank you for your feedback. We are happy to hear that our location was convenient for your destination. With that being said, we apologize for any issues with the room/beds. We are currently renovating our property- new mattresses included! We hope that you choose Best Western Center Inn again next time you're in town. Please take care. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Ok stay"

4
29/05/2017

Everything was clean the price meets expectations they could use a bigger space for breakfast, it is a 20 min drive to the boardwalk,the new front desk person was very very helpful I give her 5 stars.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear I8356JDkimberlyp- Thank you for the review! I will be sure to pass along the positive compliments to our new front desk agent, Ciara. Please take care, and we hope to see you again for any future trips to the Virginia Beach area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Not What We Expected"

3
27/05/2017

We expected to be "ON" Virginia beach and not about a 20-24 minutes drive away. My fiance insist that something was definitely missed in the translation when he made arrangements over the phone. Well, that cancelled out my 6 am walks on the beach to watch the sun rise. The staff at the BW was very attentive especially, Jessica the breakfast hostess who made every guest feel special with a warm greeting and lite conversation. The room looked nice when you first entered, but after a day or two you notice things like black mold on the shower curtains, etc. They have on outdoor pool that was being prepared for a opening (still a little cool in early May). There was no gym. It was okay for sleeping, but not retreating. It has a few nice restaurants within walking distance...just be careful crossing.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear PAYankeeWoman- Thank you for submitting a review. Although we are glad to hear that you found our staff to be hospitable, we apologize if there was any confusion in regards to our location. The reason we are called the Center Inn is because we are centrally located within Hampton Roads on the center of the Norfolk/Virginia Beach line. Although the boardwalk isn't walking distance, there are still plenty of other great beaches that are a shorter driving distance away. We are currently undergoing a renovation right now, & we hope that you come back and see the exciting new changes that we have planned for our property! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"good enough place for the night"

3
20/05/2017

to choose a hotel, I look for the best reviews at a price I'm willing to pay. So there are probably better hotels in Virginia Beach...but I'm not sure I was willing to pay those prices. So, I have to keep that in mind in reviewing this...I did not choose the most expensive. Having said that, I think this hotel still comes up wanting. It was off putting to have the young woman at check in having a very obvious, very fresh, drippy cold. The room was good. Comfortable...but the toiletries provided were below average. Breakfast was below average even for highway chain pre-packaged overly processed foods. The eggs were a mystery to me. Were they really made of egg? It's difficult if you're looking for low carb, low sugar food. The breakfast space wasn't big enough for the number of people there to eat. It was more complicated by the fact that there were two employees in that small area stocking plasticware (and chatting) while a crowd of people waited to get in. They didn't seem too concerned about the people waiting. And, why was this a two person job? Check out was more pleasant. I may not rush to choose Best Western again.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear fozjon- Thank you for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Right now we are currently undergoing a renovation and all suggestions are looked at in terms of how we can give our guests the best experience possible. We hope that you come back and stay in the future and see the exciting new changes that we have in store. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Best Western Best Stay"

4
19/05/2017

I enjoyed my stay although it was only for one night. Check in was quick and easy and my issue with the key card was taken care of with ease and a professional flair. I would definitely recommend staying at this Best Western again for business.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear staysafe2017- Thank you so much for the great review! Whether a guest stays for one night or one week, our top priority is that everyone has the best stay possible. Please take care, and we hope to see you again for any future visits to the area! Sincerely, Andrea L.C., Office Manager

"Very Warming Staff"

4
08/05/2017

I would like to thank the 3 people that works at this hotel. I wanted to check in at 5 am no rooms available but was able to sit in lounge. Kept calling to see if space available it came available at 12:30

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Latoya T.- Thank you so much for the kind review! It makes us pleased to hear that our staff went above and beyond to help you in the best way possible. If we can be of assistance for any future trips please do not hesitate to contact us. Take care! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"over night stay"

5
27/04/2017

The road trip was just over night, but the stay was a very pleasant one.The room was very spacious and clean. All the employees was very nice and professional. The breakfast was a little limited, however the quality had made up for the lack of selections

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Ralph N.- Thank you so much for the wonderful review of our property! Here at the Best Western Center Inn providing clean, affordable rooms with great hospitality is at the forefront of our priorities for all guests. Therefore, it always makes us happy to hear when guests such as yourself share their pleasant experiences. Please take care, and we look forward to seeing you again for your next trip to the Virginia Beach/Norfolk area! Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"Refreshing"

5
23/04/2017

How refreshing to check into such a comfortable room. The mattress was perfect, the room was nice and clean. It smelled so fresh. Parking was so convenient since I was on crutches I could not have asked for more. The manager had promised us one particular room but due to unforeseen circumstances he could not keep the promise. Very apologetic but it was ok life happens. He made sure my walk was not far from the car.He also gave us a little gift bag with popcorn, chips and a candy bar as part of his apology. Loved my weekend stay. The business center was convenient. Fax machine and computer as well as the printer made my trip complete. Thanks I will be returning.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Charlotte C.- Thank you so much for the wonderful review! By telling us what you liked about your stay & how we can improve is why we appreciate comments from guests such as yourself. It also pleases us to hear that you were able to make use of our amenities. However, since we're remodeling we just recently temporarily closed part of our business center. Therefore, be on the lookout for a new and improved business center in the future. Please take care, and we hope to see you again for your next trip to the area! Sincerely, Andrea L.C.

"Ok for one nite "

4
10/04/2017

If your looking for a responsible priced non nite stop . Then this is it don't plan on staying more than that . Nothing special about hotel but it was clean . Breakfast was some what empty when we arrived at 8:30 am . By that I mean supply's not people. Had cereal, waffles, yogurt , fresh fruit , coffee/tea and juices on hand . What drove me crazy was a glob of syrup on floor that made the whole serving area sticky.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear gymlady30- Thank you for the review of our hotel. Here at the Best Western Center Inn we pride ourselves on providing clean rooms and great hospitality at a fair price. Guests also love how centralized our location is within Hampton Roads. As you may have noticed during your stay we are currently renovating our property, and we apologize for the issue with breakfast. These renovations (little by little) will impact all parts of the hotel, including breakfast itself. Please take care, and we hope to see you for any future trips to our town! Sincerely, Andrea L.C.

"Great staff"

5
29/03/2017

I had a good time staying at this hotel. The staff are incredible and very friendly. This place is very quite and it is good for someone who travels a lot and need to relax in a quit place like this hotel.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear za7a- We genuinely thank you for the lovely review! Here at the Best Western Center Inn we pride ourselves on providing our guests with clean rooms and great hospitality. Please take care, and we sincerely look forward to seeing you next time you're in the Virginia Beach area! Sincerely, Andrea L.C.

"Terrible stay, Hotel Manager and Owner responsive at fixing problems"

1
26/03/2017

When we checked in to our room - it was filthy. Nothing at all had been cleaned, the beds were used and food packages were everywhere. We asked to be moved to another room, it was clean at least. However later that night, another guest was given the same room as us and tried to walk in to our room. (A good lesion to always set the extra bolt on the door!) My husband did not sleep well in this room and the following morning he asked to be changed to another room. Only the room they tried to move us to - already had other people present!! So now we were the ones trying to walk in! Luckily it was during the day and not at night. Then, the only available room was a smoking room. The front desk staff during this second room change was rude and inconsiderate about the problems we were having with the rooms. The hotel owner was very professional and moved us to a different hotel.

Andrea C, Front Office Manager at Best Western Center Inn, responded to this review
Dear Tiffany E.- We apologize for the issues you experienced during your stay with us. Although I'm sorry you had to move to one of our sister properties, I am glad to hear that you found the management/ownership team to be 'responsive' and 'professional.' We're currently implementing several new procedures and changes at our property & hope that you give us another chance in the future. Please take care. Sincerely, Andrea L.C.

"Watch you cards"

5
20/02/2017

The stay was nice rooms where comfortable and quite. Great service and breakfast. Just watch your bank transaction, things started to appear on account the day I check in and afterwards. I was alerted by my bank and several hundreds of dollars had been trying be removed....Had to close account and get fraud unit involved...

Andrea C, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear 175ruthr- We are glad to hear that you enjoyed your room with us, and that you particularly enjoyed the breakfast buffet and the service of our team members. Providing our guests with great rooms and superior hospitality is at the forefront of our core values. In terms of your other comment, we kindly ask you to please give us a call at (757)-363-2500 so we can see if the issue originated from our property or if there's any way we can assist you. Sincerely, Andrea L.C. & The Staff Of The Best Western Center Inn

"clean and affordable"

5
01/02/2017

I was a little skeptical of the location of the hotel at first. It didn't appear to be in the best, nor the worst, area of town, but it seemed a little sketchy. However, the parking lot was clean and it was in the middle of winter so of course things would look barren. What I was pleasantly surprised by was how clean and comfortable the room was for such a low price. It was probably because the room was in the off season, but I still enjoyed my stay very much. The room was not dated, the amenities were nice, breakfast was delicious and gave us good options. The pillows were also so soft I was tempted to take one home! What impressed me the most, however, was how nice the room smelled when I came in the door. I've been in hotels like mold, cigarettes, and kerosene, so it was very nice to come in a room that smelled like apple cinnamon. The cleaning staff there should be very proud.

Andrea C, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear rebeccadB5420NG- Thank you very much for leaving feedback in regards to your stay at our hotel. Providing good hospitality and clean rooms are top priorities, so it makes us very happy to hear of your satisfaction. We'd also like to point out that we're currently undergoing a renovation. We hope that you come and stay with us again in the future so you can see these exciting new changes for yourself. Please take care! -Andrea L.C. & The Staff Of The Best Western Center Inn

"Horrible stay"

1
14/11/2016

Horrible stay the carpet need to be replaced the drains don't work properly the tub fills while taking a shower the toilet take time to flush and you have to lift the nozzle back up for it to stop running there is no microwave when the pictures show one there was a shooting the night of our stay right around our car and when we wanted to leave we couldn't leave due to an investigation that had to be done and front desk tried to insure us that we were safe and a shooting just took place what a waste of money do not I repeat do not stay here a terrible way to spend a get a way. I would rate it a zero but no option for it . Never again.

"Not bad"

2
04/11/2016

I had to come to Norfolk for a work related occasion. I went in to the front desk and presented my ID and credit card. I was told, in a rather nasty manner, "I don't need that, your room isn't ready, you need to come back in an hour". While waiting out in the parking lot, I had to listen to employees having a conversation that consisted of no more than a dozen "F" words. The lighting isn't very good in the parking lot and corridors that go to the rooms. My room was clean and kept nicely for the 4 nights I was there. I will choose another place for my next stay.

Andrea C, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Tmmacmartin- Thank you so much for posting your review. Here at the Best Western Center Inn we use all feedback (both positive and negative) as a way to see how we can improve the experience for all guests in the future. Although are are happy to hear that you enjoyed your room for your 4-night stay, we sincerely apologize for any issue that you may have had in regards to staff conduct. Providing guests with good hospitality is at the forefront of our brand, so it surprises & saddens us to hear of this experience. Please know that we find this to be completely unacceptable, and we are investigating these errors and taking measures to make sure it never happens again. Please take care. If you are ever in the Virginia Beach area again, please give us a call at (757)-363-2500. My name is Andrea, and I will be happy to assist you. -Andrea L.C. & The Staff Of The Best Western Center Inn

"Hotel Stay"

5
30/10/2016

This is a great place for the money. The hotel has easy access to the highway, the rooms are nice and the beds are very comfortable. The staff was very friendly and the breakfast was good with a great selection. I would stay here again.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear aprils168- We sincerely appreciate the lovely review! Being hospitable towards our guests and providing clean rooms at a great price is a top priority. Please take care, & we look forward to seeing you on your next trip! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"good hotel for the value"

3
19/10/2016

I booked the hotel on short notice.The hotel was in the area we needed to be.Staff was very helpful. The rooms were clean,The shower was great. Not a great location for family travel but good for business.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Edward D.- Thank you so much for your review! We are glad to hear that you were happy with our location & our friendly staff. Please take care, and we look forward to seeing you next time you're in the area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Quick Weekend Trip"

3
04/10/2016

We booked this room through a vacation group site that we are members of. We paid in advance for the discounted rate on 9/28/16. We arrived at the hotel late on the day of check in (I called the front desk to let them know we would be arriving late in the night). They had our reservations, but they told us that the payment from the vacation group did not process. I gave the confirmation of payment and all the information that I had available along with the phone number. The young man at the desk asked that we come back down to the desk the next morning to call the number and clear everything up. I said that was fine. I went down to the desk on Sat morning. I spoke to the girl there at the desk gave her all of the information again. She took the number and said that she would call me if she had any issues. We never got a phone call and Sunday check out day came and we left our keys and went home. I received a call from the vacation club letting me know that the hotel informed them that they also charged us for the room. In order for them to refund us they needed a receipt. We were not informed that the hotel charged our room. And now we are having to jump through hoops to be able to get our money back.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear ane104- Thank you so much for your review. Although we are hoping that you enjoyed the property itself, we apologize for any issues or miscommunication in regards to the booking. Please know that we have been in contact with your booking company for a week to try & find a resolution as to why the booking did not go through as it was supposed to. We never like to see our guests having issues with their bookings (whether locally booked or 3rd party), and apologize for any inconvenience. Please take care, and we hope to see you for any future trips to Virginia Beach! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"For Republicans who like FOX TV"

3
27/09/2016

This hotel does not have sound on the FOX Business or FOX Channel. Every other channel has sound. This forces viewers to watch other "main stream, drive by" liberal media news channels. Also, breakfast is not "served" it is offered. Also, all room entrances are on the outside of building. NO interior entrances.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear shaglf459- Thank you for the review. We apologize if you had any issues viewing certain channels in your room. Like the majority of Hampton Roads, we have recently switched over to a brand new digital format for our televisions. We gladly would have fixed this issue while you were still in-house, as we understand that guests need the familiarity of watching certain channels. We would also like to mention that in our breakfast room we switch around the news channels regularly so our guests get a variety in terms of what they watch for their breakfast viewing. We also gladly take guest requests! Please take care, and we hope to see you again for any future trips to the Virginia Beach area. Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

""A Convenient Stay...""

4
17/09/2016

We always stay at this Best Western on our way south. The rooms are spacious enough for us and clean. The staff is courteous and helpful. It's a short trip to the Virginia beach area and to many restaurants. We especially like that it's located right off the bay bridge and tunnels. It works for us!

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Ssr6sd- Thank you so much for your wonderful review! It makes us happy to hear that we are a regular stop for your trips down south due to our convenient location to the Chesapeake Bay Bridge Tunnel. Please take care, and we look forward to seeing you next time you're in the area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Home away from home"

5
17/09/2016

Anytime I visit Virginia Beach, I choose this Best Western location. It's close enough to all amenities and places I need to go. It's quiet and clean. I strongly recommend this location. It won't disappoint you!

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Suzanne V.- As always, it is a pleasure having you at our property! We as a staff pride ourselves on providing great hospitality and clean rooms to all of our guests, so it is always great to receive feedback on this from wonderful folks such as yourself. Please take care, and we look forward to seeing you for your next trip to Virginia Beach! -Andrea L.S. & The Staff Of The Best Western Center Inn

"Not all that great"

2
15/09/2016

We reserved a 2 queen room. Upon entering any room, we always check the beds. When we checked the one queen, there were about seven strains of hair on the bed and on the pillow. The other bed was fine so we slept in that one. The linen rack in the bathroom was falling off the wall and there were stains on the floor. It just had an overall dirty feel to it. When it was mentioned to the front desk, they basically ignored us. I will not be going back there. The best thing about the room was the baloney. It had a great view of the beach.

"Andrea the manager is super helpful"

4
12/09/2016

While the room was basic and the linens could be replaced, this hotel, and Andrea in particular, saved us when we needed a place to stay last minute due to the recent hurricane. Andrea ensured a pack 'n play was available for our toddler to sleep in and kindly helped me in my frazzled state by phone from the airport. A good value for the price and kindness, especially when in a bit of a crisis, goes a long way.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear dansh99- I would like to personally thank you for your wonderful compliments! Here at the Best Western Center Inn we always help our guests in any way possible, so it makes me happy to hear that we were able to assist you during this particularly awful storm that we experienced on the East Coast. I remember speaking with you, and I'm glad that you were able to safely navigate to the property that evening. Please take care, and we hope to see you & your family for any future visits to the area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Amazing value"

5
09/09/2016

This place was great. The staff were very friendly. We only stayed one night while passing thru. The outside doesn't look like much, though the pool appeared clean and well maintained. Inside was very nice. Good basic amenities including coffee, microwave, and fridge. Everything was very clean and very comfortable. For the money I was expecting much less, but I was very pleasantly surprised.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear ytsejam27- We sincerely appreciate your review of our property! Although we are a small location that is somewhat tucked back from the road, we are glad that to hear that you were pleasantly surprised by our great amenities, cleanliness, and comfort factor. It has always been our pleasure to deliver a hospitable experience to our guests at a great value. Please take care, and we hope to see you again for any future visits to the Hampton Roads area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Good place to crash"

3
04/09/2016

Came here just for a place to sleep the one night. The staff was super friendly and the room was decent. The outside looks a little run down but the rooms are better. When I got into my room the air wasn't on so it was pretty stuffy but it cooled down quickly. Some lights didn't work but the beds were pretty comfortable and it wasn't noisy.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Courtney W.- Thank you so much for the review. It makes up happy to hear that you enjoyed our friendly staff and our rooms. Hearing feedback from guests such as yourself- both positive and negative- helps us review ways in which we can improve our property for all future guests. We would also like to mention that we are starting the beginning stages of our renovation process this winter, so please be on the lookout for these exciting changes! Take care, and we hope to see you for any future visits to the Hampton Roads area. Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Best hotel, friendly & close to all the attractions"

5
02/09/2016

Stayed here for 3 nights, very friendly. My daughter cut herself & asked for a bandaid, they gave her a few. Also when asked for extra towels, never any hesitation to give us any. Great free breakfast, awesome staff. I would stat here again

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear ginawina1972- Thank you SO much for your kind review! Providing our guests with exceptional hospitality is a top priority for us, so we are proud to hear that you enjoyed your stay at our property. Please take care, and we look forward to seeing your family for any future visits to the Virginia beach area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Affordable,clean,nice breakfast and friendly staff"

4
22/08/2016

Celeste met us at the desk and was very friendly and helpful with a big smile on her face. She advised us of all the amenities and showed us how to get to our room.She also offered us a free cup of coffee which we needed badly after traveling.The room was clean and comfortable and the are quiet. I will definately stay here again.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Margarine52- Thank you so much for your kind review! Our staff at the Best Western Center Inn strive to provide the best service possible. I'm happy to hear that Celeste provided you with such helpful service! She is a valuable member of our team, and I will be sure to pass along the compliments. Please take care, and we look forward to seeing you for any future visits to Virginia Beach! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Clean and good price. "

4
17/08/2016

We stayed here two different night on our way to a wedding in Corolla Beach North Carolina. Hotel was good nothing fancy but rooms where clean and beds where comfortable all for a good price. Did have the complementary breakfast it wasn't terrible either. Also it's not far from the Norfolk airport.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Allison I.- We appreciate your review of our hotel! Here at the Best Western Center Inn we make serving our guests with a smile and providing clean rooms at an affordable price top priorities. We are happy to here that you enjoyed your stay with us. Please take care, and we look forward to seeing you next time you're traveling through the Hampton Roads area! Sincerely, Andrea L.S. & The Staff of The Best Western Center Inn

"OVERPRICED DUMP"

2
09/08/2016

I booked at this best western because my favorite VA BEACH best western @ 2809 atlantic ave was booked to capacity, The room was 204.00 a night and I thought it was going to be a nice hotel, As I was driving into the driveway of the hotel I knew that I had made an mistake booking here. Best westerns website stated that the hotel was behind denny's but denny's is an abandoned building. This hotel was a dump with a decent swimming pool without a whirlpool within the pool, there isn't any laundry facilities at the hotel, the room was horrible....carpet was dirty, bugs ,flies & roaches. When I opened the fridge it was warm and the door to the freezer fell to the floor. I called the front desk and they promptly came to fix the freezers door. The hotel is about 20 miles from the beach and they should NOT be charging more than 90.00 a night a room & I am being generous because of the pool/breakfast. During checkout I informed the clerk of the problems and she offered me bonus reward points. I have visited many best westerns across the states and thankfully have never had a stay like this. Drove to KFC and that whole area is not VA Beach best area. Corporate Best western needs to change the rates for this hotel. I am trying to get some of my money back. I will NEVER return there. The hotel staff was very nice & pleasant :)

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear hunneybun07- Thank you for reviewing your stay at the Best Western Center Inn. Providing guests with clean rooms, accommodating staff, and a great value are what we pride ourselves on. Therefore, we apologize if any part of our property did not live up to your expectations. In terms of pricing, we are priced in the same range as other hotels in this area of the city with similar amenities (which is usually a great savings compared to most hotels closer to the oceanfront this time of year). We also apologize about any confusion in regards to Denny's Restaurant. Their location has moved a few minutes away, and another restaurant is currently being put in its place. Please be assured that we take every issue that is brought to our attention very seriously, and we use all feedback (both positive and negative) as a way to see how we can improve the experience for all guests in the future. Please take care, and we hope that you give us a second chance for any future trips to the Virginia Beach area. Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Vacation Stay"

4
06/08/2016

This hotel has comfortable rooms although a little dated but clean, a nice pool, a complete breakfast buffet. The staff all very friendly and quite helpful. We really enjoyed our stay here, it was a nice vacation and the rates were reasonable.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Salvador D.- We are pleased to hear that you enjoyed your stay with us at the Best Western Center Inn! Providing great customer service comes second nature to our employees, and we are very pleased that you were satisfied with our amenities. Please take care, and we look forward to seeing you for your next vacation stay in Virginia Beach! Sincerely, Andrea LS. & The Staff Of The Best Western Center Inn

"Best Western Center Inn, a good hotel worthy to be revisited"

4
04/08/2016

It was my 1st time to stay in Best Western Center Inn hotel. The bedding and the room are comfortable and clean. I slept very well in this hotel. The internet connection is fast. Breakfast is good and it will be better if a few hot items were added to it. The hotel staff was very helpful and considerate to give me a late check-out as well as interesting places for visit. Overall, I strongly recommend this hotel for summer vacation in VA beach.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear 677many- We love reading reviews like yours! Our staff work very hard at providing the best experience possible to all of our guests, so it makes us happy to read that you strongly recommend our hotel for summer vacations in Virginia Beach. Please take care, and we look forward to seeing you next time you're in the area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Expecting Breakfast?"

2
30/07/2016

We stayed one night while on a road trip. The room was clean, the shower was great, the beds were average. The breakfast that was promised was beyond disappointing. At 7 am there was 1 apple, two slices of bread, 3 sausage links and water to chose from on the buffet. There was no attendant and they were supposed to have started serving said breakfast at 6:30 am. There were several people sitting around waiting to see if something more was coming but we needed to get back on the road so left hungry and certainly not happy. I would like to say that Celeste from the front desk was very professional and helpful and we appreciated her!!

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Lori F.- Thank you so much for providing feedback for the Best Western Center Inn. Although we are happy to hear that you were satisfied with your room and the customer service, we sincerely apologize for any issues in regards to the breakfast. We would like to assure you that this is not a common issue, and that we will in fact be revamping our breakfast area this year in order to provide a more quick, efficient way in which to prepare the food. If you are ever in the Virginia Beach area again, please give us a call at (757)-363-2500. Please take care, and have a wonderful day! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Better quality for the price"

3
29/07/2016

You get more quality for the price than the alternative hotels that are closer to the beach. I did not need to drive very far to the beach (~20min). Kind of hard to find since it sits back from the road. I would stay there again.

"Nice rooms, great staff!"

4
29/07/2016

Great room for the price in this area. We paid $126 for 2 queens on Kayak. Very clean room, comfortable beds. Also, the front of the building is not indicative of the rooms. The pic listed is indeed photoshop! Construction woke us up at 8am. Breakfast was a bit disappointing, at 8:45 everything was pretty much gone. Best Western really needs to be willing to replenish items as this is a consistent complaint I've seen in reviews. . .

"Not the one for value"

3
23/07/2016

The beds were comfortable. The bed linens were old and pilling, rough feeling. The towels and bathroom was very clean. Desk plug-ins and lamps not working. Thankfuuly AC was great. The bathroom had been updated a while back with granite countertops. But it was so small one had trouble closing the door while standing inside. We had a quiet upstairs room 231 with new looking furniture and roomy. This is a very old style place w all exterior opening doors and no elevators. The exterior was poorly kept, dead plants in pots, and the pool was not being kept clean very well. Something had died close around the back parking and smelled really bad even our you get boys noticed the powerful offensive smell. The staff was confused on the breakfast hours and at 9am many things were empty - milk, waffle mix, etc. When asked some items they were 'out of' for the day. This was an almost $200.00 room. Not worth the price at all in stay, convenience to anything, or service.

"Budget option for family stay in Virginia Beach area"

3
23/07/2016

We are a family of 4 who went on a lengthy road trip. We look for budget options, but with amenities & cleanliness in mind. The hotel is about 30 minutes from the main areas we visited (Atlantic City boardwalk & Sandbridge Beach). Breakfast was decent - regular standard fare for a hotel that includes breakfast. We found the room to be larger than normal which was nice - & it was clean & comfortable. Also had microwave, fridge & safe. There was a small outdoor pool which we did not use since we spent most of our time at the beach. Only complaint - & this is not the hotel's fault - there is construction going on adjacent to the property that started at 6:30am which gives quite a wake-up call, esp since the rooms open to the outside. Found staff to be very friendly & helpful. Decent place.

"Dissapointing experience"

2
20/07/2016

Room: Dirty sheets, hair in sink, - not cleaned proberly. After we afsked for clean sheets, they promised to change them, but it never happened. Pool: Dirty, not cleaned, full of leaves Breakfast: Very limited, out of orange juice, out of bread, only filled up on request. No laundry

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Bo Z.- Thank you for leaving a review for our property. We apologize that we have fallen short of your expectations. It is because of reviews like yours that we are able to evaluate situations throughout the property and identify things that may be working well, and things that need to be improved upon. We are about to upgrade many parts of our property, and are excited for these wonderful changes. We would also like to assure you that the issues you experienced during your stay are not common, and sincerely hope that you give us a second chance if you ever return to the Virginia Beach area. Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Decent Hotel, Booked in a Pinch"

4
11/07/2016

We arrived in Virginia Beach and had to cancel our reservation due to severely unclean rooms. We booked this room in a pinch and it was adequate. The room was clean, and the property was nice. It's certainly not the 5 star hotel where the guy opens your door and carries your bags, but it was probably 1/5 the price of all those amenities. So, if you're looking for a clean room, and great staff to assist you, stay here. Oh, and they offer free breakfast too!!

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Valued Guest- Thank you so much for the review of our property! We are happy to hear that we were able to accommodate you here at the Best Western Center Inn when your original lodging for the city did not work out. We strive to provide guests with a great experience at a reasonable price, so we are happy to hear that you were satisfied with our hotel. Please take care, and we hope to see you next time you're in the Virginia Beach area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Not for families with kids"

1
09/07/2016

Well, where shall I start from? First of all, the picture posted here on trip advisor is photoshopped! The exterior of this hotel looks nothing like the photo, except for the entrance canopy. We booked our stay ahead of time based on the reviews here and the photos. As soon as we arrived we were shocked! Apparently the hotel is a known hotel for truck drivers where they stay overnight during their trips. There is a parking issue due to the huge trucks that are parked every where. The rooms are small and you can see guys hanging around everywhere with no shirts on, just standing or smoking and watching other residents going in and out. You could also see the trash cans filled with empty beer cans everywhere. We had to stay the two nights that we booked ahead of time because the management refused to cancel our booking and insisted that they won't give our money back if we chose to stay elsewhere. Anyway, if you have kids with you, don't go there. We didn't feel it was a safe environment, and we will NEVER use Best Western hotels ever again anywhere in the future.

"Awesome stay!"

5
05/07/2016

Loved our time at the Best Western Center Inn at Virginia Beach! Nice and clean, super friendly staff and centrally located to beach, great restaurants and historical sites made this hotel a winner in our books!

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Bettina K.- Thank you so much for staying with us at the Best Western Center Inn! We are glad to hear that you were pleased with our location and the friendliness of our staff, and we look forward to seeing you next time you're in the Virginia Beach area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Virginia beach fun"

4
28/06/2016

The best western was great they had an outdoor pool had no problems checkin in at all the service was great breakfast was great room house keeping was great all this made a great trip was only 5 miles from the beach would definitely stay here again and wouldn't think twice and couldn't complain about the price was great to

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear joecsmooth8- Thank you so much for reviewing our property! It makes us happy that you were satisfied with the price and location. Our staff goes above and beyond in every way they can, so I will be sure to pass along the positive compliments to our team! Please take care, and we look forward to seeing you next time you're in Virginia Beach! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Pleasantly Surprised "

4
27/06/2016

This hotel has wonderful employees. And the most comfortable bed I've ever slept in at a hotel. I don't usually stay in hotels where the doors open to the outside but this Best Western was terrific. It was clean as a whistle and though a bit dated it was very comfortable and nice. I would give it 5 stars but the A/C in the room wasn't cooling the room, I asked the front desk about it, they sent the maintenance man, it needed a part so they gave me a 15% discount since it couldn't be fixed until after the time we were checking out. Definitely recommend this hotel.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear 1coneil3- Thank you for providing feedback for the Best Western Center Inn! It makes us happy to hear that you were pleasantly surprised with your stay. In terms of the hotel itself, we are constantly making upgrades both inside and out, so please be on the lookout for these positive changes in the future! Take care, and we hope to see you again next time you're in the area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Clean room and super friendly staff!"

5
27/06/2016

Check-in was simple and front desk staff were very pleasant. We had accidentally booked a smoking room and they were very accommodating and moved us to a non smoking room. Pool was nice...the front desk clerk was also kind enough to give us each extra towels to dry off after a swim!

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear vhalsten- We love hearing from reviewers like you! Our team at the hotel puts providing great hospitality as a top priority, so it's great to hear that we were able to accommodate your family. I'm also glad to hear that everyone enjoyed the pool! Please take care, and we look forward to seeing you on your next trip to Virginia Beach! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"good stay"

4
22/06/2016

Staff very friendly. Clean rooms. comfy bed!! Breakfast was nice but very little room to maneuver when other people are fixing their breakfast too. cramped! pool was a little small but accommodating and my kids loved it. very relaxing! A nice break from the ocean.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear 780leslieb- Thank you so much for taking the time to review our hotel! We as a team pride ourselves on providing a great, friendly experience to all of our guests. In terms of our mattresses, they are apart of the Best Western Standard, so it pleases us to hear that they were comfortable for you and your family. Please take care, and we hope to see you next time you're in the Virginia Beach area and need a nice break from the crowds of the boardwalk! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Great experience"

5
20/06/2016

Room and service is perfect. loved the place. Really quiet room with pool and stuffs. Have coffee machine and irons for you clothes. The bed is quite comfortable with tv and wifi free of charged. Next time i come i will go here again.

"Virginia Beach Northampton Road Best Western"

5
17/06/2016

Best Western Center Inn in Virginia Beach Northampton Road was a pleasure to stay at. Staff went above and beyond there to make sure we had everything. We will definitely stay there again and recommend it to others. The rooms were nice and Very Clean they have an awesome. Staff there.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Arthur S.- We sincerely appreciate your wonderful compliments! Our team here at the Best Western Center Inn tries very hard to provide our guests with the best lodging experience possible, so it makes us happy to hear that our work has not gone unnoticed. We always enjoy having wonderful guests such as yourself stay at our property, and are very proud that you will be recommending us to others. Please take care, and and we look forward to seeing you next time you're in the Virginia Beach area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"business trip"

5
12/06/2016

I have been staying at this Best Western for over 15 years. It gets better each time. Staff & amenities are excellent. Location is very close to exit 82 on Interstate 64. Easy access to the Chesapeake Bridge & Tunnel

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Laurence N.- We genuinely enjoy having you as a frequent returning guest at the Best Western Center Inn! It makes us proud to know that we have been your Hampton Roads hotel of choice for so long! I will be sure to pass along the positive comments. Please take care, and we look forward to seeing you next time you're in the area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Baisden's Healthzone LLC"

5
05/06/2016

I am always loyal to the Best Western brand of hotels and have been for over 30+ years now but this hotel experience is one (1) of two (2) great experiences that I have truly enjoyed my stay. Thank you!

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Patricia B- Thank you so much for being such a loyal customer to Best Western! Everyone from the individual properties to the brand as a whole work very hard to beat industry expectations. Therefore, it always makes us happy to accommodate wonderful folks such as yourself who love the Best Western Standard as much as we do. Please be on the lookout for new and exciting changes at our property and throughout the brand itself! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Nice.."

4
24/05/2016

After coming from the Best Western in Virginia Beach this was a much more comfortable stay. The rooms are big, clean and nice. The staff was very helpful with anything we asked for, even changing our room from the second to the first floor. It was quiet and nice. We enjoyed our stay there very much and will be back when we visit family again.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear tedb42- Thank you so much for the compliments! Every member of our staff tries their very best to accommodate all requests, so it pleases us to hear that you were satisfied with your stay at our property. We genuinely appreciate your business, and look forward to seeing you next time you're in the Virginia Beach area to visit family! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Best of the Best Westerns yet!"

5
23/05/2016

Pleasantly surprised by this hotel. We found the room to be clean, neat, organized and the staff incredibly kind and efficient. The breakfast served in the morning was staffed with helpful staff, courteous, and consistently cleaning the area where the food was served. Great service, great staff. So worth a visit!

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Tonylo205- Thank you so much for the glowing review! Our staff takes great pride in offering great hospitality and clean, comfortable rooms. We are also glad to hear that you enjoyed our free hot breakfast buffet! Please take care, and we look forward to seeing you for any future trips to our area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Nice, comfortable room"

4
15/05/2016

Our room was pretty nice with all the amenities offered present such as refrigerator, microwave, hair dryer, etc. We found a great pizza place around the corner so we were able to eat comfortably in our room. The breakfast offered was plentiful and delicious. We would definitely go again.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Valued Guest- Thank you so much for reviewing the Best Western Center Inn! We are very glad to hear that you were satisfied with our breakfast and in-room amenities. Please take care, and we look forward to seeing you for any future visits to Virginia Beach! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Older unit but clean with great staff"

4
12/05/2016

This hotel was in a good location for our trip. It was an older hotel, but was clean and the staff is great. Breakfast was ordinary and fit the price and even though there was a large group staying at the hotel the breakfast stayed open the entire time.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear James R.- Thank you so much for writing a review! We here at the Best Western Center Inn take great pride in providing great hospitality and clean rooms, so I will be sure to pass along the positive compliments. Also, we are always looking into ways to improve our property, so please be on the lookout for new and exciting changes! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"One night visit"

3
11/05/2016

This place was okay for a one night visit. The only problem I had was that the rug was really dirty but that is just the one room I was in. Cant speak for other rooms. I went during the cheerleading competition, monster truck, mothers day and rooms were limited because I waited too long to reserve a room.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear HerseyandMM- Thank you for leaving a review for our property! It is because of reviews like yours that we are able to determine ways in which we can improve our property for all future guests. Please take care, and we hope to see you again for any future trips to the Hampton Roads area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Traveling Mom"

4
10/05/2016

This hotel is in an excellent location for travelers. The employees are very, very nice and helpful. Our room was comfortable, spaceous and well decorated. Breakfast food (waffles and sausage) was not good at all.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Veronica A S- Thank you so much for complimenting our staff and our rooms! I am happy to hear that we were helpful during your visit. We would also like to point out that as of just this week we have revamped and added certain items to our breakfast menu! We're very excited about these brand new changes, and we hope that guests such as yourself will be happy with the new additions, as well. Please take care, and we look forward to seeing you next time you're in the area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"US Finals - Cheerleading"

5
09/05/2016

The staff of BW Center Inn were very friendly, from making our reservations to check out, they were amazing! Our room was clean and welcoming. We had an amazing stay. We would highly recommend this hotel!

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Kim D.- Thank you so much for the kind words! We strive to be accommodating towards every guest, so it makes us happy to hear that we exceeded your expectations. We hope that you all had fun at the cheer competition, and we look forward to seeing you all next time you're in the Hampton Roads area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Staff Needs Training"

2
06/05/2016

I reserved 2 rooms, one for my mother and one for myself. Mom called them and had her room changed to her name. She later called to cancel as they couldn't go on the trip. Upon arrival, I found that they had cancelled my room as well because they changed both reservations to my mother's name and then cancelled both rooms. The was very inconvenient. The girl behind the counter argued with me instead of just trying to fix the problem. The room smelled and the bathroom was filthy.

"Great room at a reasonable price"

5
03/05/2016

We had 3 adults attending a conference in Norfolk. The room was clean, comfortable and had plenty of desk and table space. We asked for a quiet part of the hotel and they gave us a room in the back - very quiet and even called to ask if we had everything we needed. The breakfast was good and the staff was very friendly and responsive. Great value for the price!

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Mary A.- Thank you so much for the lovely response! We here at the Best Western Center Inn are very happy to hear that our location and amenities worked well for your business trip. We are always more than happy to provide service with a smile, so I will be sure to pass along your wonderful compliments to our team. Take care, and we look forward to seeing you all next time you're in the Norfolk or Virginia Beach area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"BW stay"

1
25/04/2016

I will not stay at this particular hotel till they get it all cleaned up. I was too tired to leave the hotel after going into the room that late night. For the price, you should have at least given me a cleaned carpet.

"Great stay for the dollar"

5
25/04/2016

They had everything that I needed for my trip, the bed was somewhat uncomfortable but overall a most enjoyable stay. The site was in the general area of my venue. All the needed conveniences were near the hotel. Again, great stay!

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Adam W.- Thank you so much for reviewing our property! The reason we call ourselves the "Center Inn" is because we are centrally located within the Hampton Roads area. Therefore, we are glad to hear that our property suited your traveling needs. Please take care, and we look forward to seeing you for any future stays in Hampton Roads! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Terrible experience"

1
24/04/2016

Stayed Friday April 22-24. Left my room Saturday around noon and left the do not disturb sign on the door. Returned around 11:00 pm and the sign was laying on my unmade bed. Also the toilet was running and checked and the handle was broken. Called the front desk and told what happened and she never once apologized or offered to put me in a different room. So I spent the night with no toilet and listening to running water all night. And also my can drinks froze in the refrigerator. Terrible motel.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear pobarbour- We here at the Best Western Center Inn apologize for the issue in regards to your stay. Although this is definitely not a common scenario we see at our property, we absolutely empathize with your frustrations. I was actually the one who spoke with you on Saturday evening at ~11pm. While I did actually apologize to you that night, I apologize if there was a miscommunication, or if my apology was misheard. We were at full capacity that weekend due to several high profile events, and our maintenance personnel were not on duty during the time in which we received the call. However, if a room had been available, please be assured that we gladly would have fixed the issue right away. Again, we are very sorry for the unpleasant experience, as our goal is for guests to enjoy their stays as much as possible. If you are ever willing to give us a second chance, please give me a call at (757)-363-2500. Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Great stay"

5
23/04/2016

Stayed over on the way to the Outer banks. Fast and easy check in. Front desk attendant was friendly and helpful. Convenient location, clean rooms and super comfy beds! Breakfast is a nice perk before hitting the road again! ???? Would definitely stay again.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Kristen K.- Thank you so much for staying with us at the Best Western Center Inn! One of the things we love about this property is that it's centrally located, so we are glad to hear that it was able to suit your traveling needs. I will be sure to pass along your amazing compliments to our staff. Please take care, and we hope that you enjoyed your stay in the Outer Banks! We also look forward to seeing you next time you're in the Hampton Roads area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Enjoyed My Stay"

4
19/04/2016

I stayed here for a couple nights and I enjoyed my stay. In the beginning, I was a little upset because the pool was closed (I never inquired about whether it was open or not beforehand...I just assumed it would be since it was hot)....and because the smoking room that I reserved was not available when I arrived (due to plumbing issues that were out of their control). But the staff was very very friendly and went above and beyond to make up for the room issue. So I was only mad for like 30 minutes lol. There's plenty of parking, which was a big plus for me. The hotel sits back from the street too so there's a sense of privacy that I liked. Also the rooms were very clean. And there was no noise issues either. I would stay here again.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Tiffani Nicole B.- Thank you so much for giving us a chance at the Best Western Center Inn! Although I apologize for any issues that occurred at check-in, I am glad to hear that we were able to assist you during your stay and that you ended up enjoying our property. I will be sure to pass along all feedback to our team members. We would also like to mention that our pool is generally open from Memorial Day to Labor Day, so if you ever visit during that time period we will be sure to have everything ready for you to have a wonderful day at our pool! Please take care, and we look forward to seeing you next time you're in Virginia Beach! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Fooled by the Outside"

5
11/04/2016

I was unsure how my stay was going to be once I arrive at Best Western but was relieved by the friendly staff and clean accommodations. The bathroom was mold free. The shower curtains had no visible dirt or mold. I was very happy with my stay.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Tina B.- Thank you so much for staying at the Best Western Center Inn! We as a hotel pride ourselves on being courteous and providing our guests with clean, comfortable rooms. Please take care, and we look forward to seeing you for any future trips back to the area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"For the price: excellent hotel with great staff!"

4
04/04/2016

Can't beat the price and the hotel staff was friendly and courteous! Check-in was easy and the breakfast was excellent! Would stay again if in the area! The hotel sits a bit back from the road, so don't be discouraged by this. There is not a lot of parking, but we always had a spot. We stayed March 31-April 3, and the pool was not open. But all in all: a great price, great staff, and a great experience!

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Christopher B.- Thank you so much for the wonderful compliments! We here at the Best Western Center Inn take pride in being a reasonably-priced establishment with friendly and courteous staff members. We're very glad to hear that you enjoyed your stay, and I'll be sure to pass along your positive words to our team. Please take care, and we look forward to seeing you next time you're in the Virginia Beach area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Spleded Stay"

5
04/04/2016

I picked this hotel because it was one of many that was close to the location where I was conducting a business transaction and the price seemed reasonable.. Also they provided me with an option of smoking or non-smoking. I prefer smoking so I was very much at home. There was a slight mix-up with the room selection but the staff called me and asked if I'd mind a different choice . It was ok for what I needed and I appreciated the call ahead of scheduled arrival time..Had a little difficulty finding this location since it sits back a bit off the main road but Siri took care of that. Overall I had a very pleasant stay and when my guests arrived they also were very pleased with the layout of the room. Complete with mini fridge and microwave-clean bathroom. A bit chilly that day but the room heater worked fine. Excellent breakfast choices also. No complaints from this customer

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Emanuel S.- We here at the Best Western Center Inn are very glad to hear that you enjoyed your stay! Thank you so much for the positive compliments. We are a unique property in that guests have a wide range of room types to choose from, so we are happy that you were satisfied with the selection. Please take care, and we look forward to seeing you for any future trips to the Virginia Beach area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"older but nice"

4
02/04/2016

I stayed here for a couple of nights. It is an older place but they are working on it. My bathroom was updated and newer beds but still an older feel. Clean with friendly staff. If you are looking for something in the area but not on the beach for a night or two consider this place.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear James C.- Thank you so much for the great review! While we are currently in the process of renovating a few areas, we sincerely appreciate your positive feedback of our property. Please take care, and we look forward to seeing you next time you're in the Virginia Beach area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Wonderful"

5
01/04/2016

Hotel experience was excellent! Great value. Bed so comfortable & room so quiet it seemed like we were the only ones there. Immaculately clean. We were so pleased I will check Best Western first in the future.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Teresa B.- Thank you so much for the wonderful review! Our team loves being a part of the Best Western family of hotels, and we also love having guests such as yourself. Thank you so much for the compliments! I will be sure to pass them along. Please take care, and we look forward to seeing you next time you're in the Virginia Beach area. Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"excellant hotel"

5
16/03/2016

The hotel was close restauraunts and shopping area. close to airport. was to get to airport with no issues. Very clean and nice looking rooms and also very comfortable beds. The cost was great. Employees were wonderful also

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Eileen M.- We here at the Best Western Center Inn love reading reviews like yours! Having happy guests, a great team of employees, and clean rooms are extremely important to us. We are also glad to hear that our centralized location was convenient for your needs. Please take care, and we look forward to seeing you next time you're in the Hampton Roads area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Great Stay"

5
15/02/2016

Had a great experience with this Quality Inn. Will consider this in the future. Wonderful guest service. Room very clean. Everything in working order. Desk staff were terrific. Made sure that everything with our room was in good condition.

"Great Place"

5
18/01/2016

Great service and clean rooms with all the amenities at a great price. Recommend staying here when visiting the Virginia Beach area. Even though Northampton Blvd. is a busy road, the hotel is set off the road so traffic noise is not an issue.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear adamdZ4630FR- Thank you so much for the wonderful compliments! We here at the Best Western Center Inn take great pride in providing excellent hospitality & clean rooms at an affordable price point to all of our guests. I will be sure to pass this positive review along to our team. Please take care, and we look forward to seeing you next time you're in the Virginia Beach area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Dark stairwell"

3
02/01/2016

I was assigned rm 206 but for some reason due to the dimly lit stairwell, I could not find the room for a minute. I eventually found it. The main light switch wasn't working so had to find the bedside lamp in the dark to light up the room. The room was ok, the bathroom was dated too. They had a good breakfast selection. I would not stay here again just for the fact that I didn't feel comfortable at this location

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Mark N.- Thank you for taking the time to leave feedback. We here at the Best Western Center Inn pride ourselves on providing clean, comfortable rooms with friendly staff and affordable pricing. Therefore, we apologize if you were not satisfied with any part of your trip to our establishment. Providing excellent hospitality is very important to us, as we want all of our guests to experience a wonderful stay. Please take care, and we hope that you give us another chance if you're ever in the Virginia Beach area. Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Weekend trip"

4
23/11/2015

Good hotel. Clean and well maintained. Courteous and helpful staff. At check-in I was asked about my room preference and given options. Breakfast items were available before breakfast hours, which was nice as I needed to be out before 6:30. Staff were proactive and very interested in the comfort of quests. When a group of people at a neighboring hotel were becoming too loud the staff member noticed this and called to report it to the hotel staff. I was very thankful as the music was ridiculously loud. I have stayed at this hotel before, and have always been very pleased with the professionalism and helpfulness of staff.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Kevin B.- Thank you so much for taking the time to write a review! We here at the Best Western Center Inn take customer service and professionalism very seriously, so we are glad to hear that we have exceeded your expectations. I will be sure to pass this review along to our staff members. Please take care, and we sincerely look forward to seeing you next time you're in the Hampton Roads area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Our Home Away From Home (Florida)"

4
20/11/2015

We have been staying at The Best Western Center Inn since my parents moved to Virginia Beach in 2001. Mr. Patel and his staff have always been friendly and accommodating! Great shower head, a rubber mat provided for safety in the shower and comfortable beds. We find the price to be reasonable and like the central location.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Lynne S.- Thank you so much for the kind review of our property! We here at the Best Western Center Inn are proud to be your hotel of choice when you are visiting Virginia Beach to see your parents, We would also like to thank you for complimenting our comfy beds, bath mats, shower heads, and centralized location! Our employees here go above and beyond to accommodate all guests, so I will be sure to pass along these wonderful comments to our staff. Please take care, and we look forward to seeing you all next time you're in the Virginia Beach area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Buggy, Dirty, Smelly"

1
10/11/2015

On 11/6/15, we flew into Norfolk and checked into BW on Northhampton abou 12:30 am on the 7th. Had it not been so late we would have left immediately. The carpet in Room 133 was so dirty our feet stuck to it. The room smelled stale. And a bug was running around on the vanity. When we stepped out of our room to go to breakfast the next morning, we were greeted by a revolting stench like something had died. But it didn't kill my appetite. The breakfast choices were so meager and unappetizing, I'd have had no appetite without the odor. Never again!

"tried of driving"

5
02/11/2015

planned on this stop after driving another 8 hours from ridgeland sc going to phila pa....rm 252 was very nice and quite...after a great nites sleep..and a good free breakfast we started on the last leg to phila pa at 800am........WILL STAY HERE AGAIN

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear switchmanbugsy- Thank you so much for the kind review! One of reasons our guests love the Best Western Center Inn is because of our convenient & centralized location. We are very happy to hear that you all made it back to Philadelphia safely, and we look forward to seeing you all on the next trip to our property! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"On the Road"

4
31/10/2015

We stayed here one night on our southern road trip. Absolutely a bargain! We paid $70 and had a clean room, free WIFI and full breakfast. The staff was very friendly and helpful. Perfect stopping place after crossing Chesapeake Bay Bridge Tunnel. It's not fancy but very adequate, clean and comfortable for a night's stay.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear WestChester_PAPerk- Thank you so much for your kind words! The reason we call ourselves the "Center Inn" is because we're centralized within the Hampton Roads area & close to many highways. Therefore, we are happy to hear that our location was convenient for your Southern road trip. We would also like you to know that we pride ourselves on our clean accommodations, friendly staff, great amenities, and affordable pricing. It pleases us to hear that we were able to exceed your expectations, and we look forward to seeing you on any future trips through our area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Great Staff/Comfortable Bed"

4
30/10/2015

Very helpful staff. The rooms were clean and the beds were very comfortable. They had a full breakfast bar. They had Wi-Fi in the room. The lobby also had computers for use. Overall a nice experience.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Donna C.- We here at the Best Western Center Inn love seeing reviews like yours! We're very happy to hear that you enjoyed our free WiFi, complimentary breakfast bar, cozy beds, and helpful staff. I will be sure to pass along these remarks to all of our team members here at the property. Please take care, and we look forward to seeing you on your next trip to the Virginia Beach area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"EXCELLENT"

5
19/10/2015

I have stayed at this hotel twice and have a very good experience there. Everything was really good and the staff was very helpful and friendly. The only complaint I had was that they didn't maintain the breakfast station and the food.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Ozie P.- Thank you so much for reviewing our property! We here at the Best Western Center Inn aim to provide a quality lodging experience to all of our guests, so it makes us happy to hear that you have enjoyed both of your stays here at our establishment. We would also like you to know that we will soon be revamping certain parts of our breakfast area, so please be on the lookout for these new and exciting changes in the coming months! Please take care, and we look forward to seeing you on your next trip to the Virginia Beach area! Sincerely, Andrea L.S.& The Staff Of The Best Western Center Inn

"Helpful Staff/Cozy Bed"

4
13/10/2015

My boyfriend and I stayed here for one night during Hampton University's homecoming and to my sure pose it was a pleasant stay. The young lady at the desk that checked us in was super sweet and helpful. The people next to us had children in a room alone (teens) and they screamed and ran up and down the sidewalk and stairs all night. We were able to fall asleep thankfully but it was a bit annoying. The area looks a little sketchy but we felt safe. Great experience overall and would stay again if need be.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Lanita W- Thank you so much for the review of our property! We are glad to hear that you had a pleasant stay. In terms of the kids next door to you, we want you to know that we take noise complaints very seriously. Please always let us know if anyone disturbs your sleep, and we will handle the situation accordingly. Also, thank you for the compliments in regards to our friendly staff and cozy beds. I will be sure to pass this message along to all of our employees! It was a real pleasure having you all here. Please take care, and we look forward to seeing you all next time you're in the Virginia Beach area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Nice place to stay"

3
07/10/2015

This hotel is small and off the main street. A bit tricky to get into. Employees were all nice and friendly. There are a lot of food choices within driving distance. Perfect location if you have work in the area or are visiting once of the many military bases in the area. Beds are very comfortable and the shower was very nice.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear BRENT G- Thank you so much for reviewing our property! The reason we are called the Center Inn is because we are centrally located within Hampton Roads. Therefore, I am glad to hear that our location was suitable to your needs. We are also pleased to hear that you found our staff to be friendly and helpful, and that you enjoyed the room itself. I will be sure to pass along these positive messages to our team! Please take care, and let us know if you return to the Hampton Roads area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Extremely accomodating!"

5
02/10/2015

We booked rooms at this hotel for 10/2-10/3 and had to cancel due to work obligations due to the weather. Even though one of the rooms was non-refundable rate the hotel graciously cancelled our reservations and provided personalized phone calls to let us know the transaction had been approved for cancellation. The customer service line was extremely helpful and understanding and the manager, Andrea, at the hotel was very courteous as well. We will definitely plan to stay at this hotel if we return to the area at a later time.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Niblick7- Thank you so much for taking the time to leave feedback. We understand how devastating this particular storm was for the East Coast. Because of this, we were more than willing to help out our guests with cancellations for both regular and prepaid reservations this past weekend. On another note, we here at the Best Western Center Inn pride ourselves in providing the best experience for all potential, current, and future guests. Therefore, it makes us very happy to hear that you were satisfied with our customer service. Please take care, and let us know when you are back in the Virginia Beach area. You can reach any of us here (including myself) at (757)-363-2500. Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"REALLY???"

1
30/09/2015

I booked a room for oct 2-3 2015 and then a hurricane is forecasted to hit VA. The hotel refused to change the dates of my reservation! I prepaid for the room and was REFUSED a refund! No accommodation to change the dates of the reservation or give a refund!

"Friendly Service, Comfortable Room"

4
27/09/2015

My colleague and I reserved 2 rooms here the night before an early morning meeting. We arrived and checked in around 6 PM. Andrea at the front desk was very friendly and helpful. One of the only negatives about the hotels is the way the rooms are numbered. It's kind of like a maze, so a diagram of some kind would help. When we found our room, the power was out. This was a regional power outage, no fault of the hotel. So we dropped off our things and headed out to find a place to grab dinner. When we returned and the power was on, I saw that my room had not been cleaned. So, Andrea immediately put me in the room next door and said she would look into why housekeeping had skipped that room. She also called the new room to make sure everything was okay. And it was. The rooms are spacious and comfortable. They have been recently updated. The next morning, breakfast was good. Eggs, bacon, waffles, pastries, etc. When we checked out, Andrea was back for a morning shift though she had been working the previous evening. Again she was friendly and helpful. She even gave me a card for a 20% discount for a future stay since my original room had not been cleaned. I never complained or anything. I have to say that the hotel management is very lucky to have this young lady working for them. She is professional, friendly, and helpful. Front desk staff are usually not this helpful unless you are at a luxury resort. It is not beachfront, but if you are looking for a clean, comfortable place this is it. For my short business stay, it was just right.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Annie Switzer- First of all, I would like personally to thank you for your kind words! Hospitality is an important factor for each and every one of our staff, so I'm glad that we were able to assist you and your colleague during the trip. On another note, we apologize for the inconvenience of the region-wide power outage that occurred during that particular evening, as well as the housekeeping mix-up. We here at the Best Western Center Inn take accountability very seriously, and are always willing to do whatever it takes to make things right with valued guests such as yourself. Please take care, and we look forward to seeing you all for any future visits to Virginia Beach! You can reach us directly at (757)-363-2500 so that we can personally help arrange your next trip. Thank you again for giving us another chance. Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Very good."

5
25/09/2015

Very good stay. Room was down stairs which helped people over 65 years of age. The young lady at the check in counter was very helpful. When we found out that we needed to stay another night she was willing to help us stay in the same room so we could not move just for one more night.

Andrea S, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Sarah S.- We here at the Best Western Center Inn love reading reviews like yours! Being hospitable and accommodating towards our guests is a top priority, so I am glad that to hear that we were able to help assist you with your requests. Please take care, and we look forward to seeing you next time you're in the Hampton Roads area! Sincerely, Andrea L.S. & The Staff Of The Best Western Center Inn

"Best Western North Hampton Blvd"

3
18/09/2015

Overpriced, the area is kinda sketchy, the cigarette smell in the smoking room was overwhelming. The parking is good, the pool was nice, the customer service was average, I don't think that I would stay at this location again, but I would definitely try another best western some place else