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Best Western Hotel Discovery Inn, Tucumcari

4.0/5  - basé sur 604 notations.
200 E Estrella Avenue, 88401-4227, Tucumcari, United States - Ver el mapa

Alójese en este hotel que admite mascotas de Tucumcari, Nuevo México, que ofrece un cómodo y rápido acceso a espectáculos locales como el Festival de la Ruta 66, el Festival del Cinco de Mayo y la feria del condado de Quay. Bienvenido al Best Western® Discovery Inn, un hotel que proporciona todos los servicios y e instalaciones que los huéspedes pueden esperar de la marca Best Western®. Situado cerca de la carretera interestatal 40 en Nuevo México, este hotel que admite mascotas goza de una estratégica ubicación junto a una gran variedad de las principales atracciones y actividades de la zona, entre las que se incluyen el Hospital Trigg Memorial, el Museo Mesalands Dinosaur y el colegio universitario comunitario Mesalands. Los huéspedes también gozarán de un cómodo acceso a una gran variedad de restaurantes locales. El Best Western® Discovery Inn cuenta con habitaciones y suites equipadas de forma muy completa con televisión por cable vía satélite con HBO® gratuito y acceso gratuito a Internet de alta velocidad. Comience el día con un desayuno caliente gratuito antes de darse un baño en la piscina al aire libre o hacer ejercicio en el centro deportivo abierto 24 horas y equipado con los últimos adelantos. Este hotel de Tucumcari es el lugar de alojamiento idóneo para estancias prolongadas ya que cuenta con servicios completos de negocios y salas de reuniones o banquetes con capacidad para un máximo de 45 personas. Se admiten mascotas por una pequeña tarifa. Los huéspedes que se alojen en el Best Western® Discovery Inn estarán situados a solo unos minutos de una gran variedad de eventos locales, entre los que se incluyen la Altrusa Car Party, el Festival de la Ruta 66, el Festival del Cinco de Mayo, el espectáculo aéreo Tucumcari Rotary y muchomás. Este hotel también ofrece un cómodo acceso a una variedad de deportes acuáticos, como por ejemplo paseos en barco, navegación y pesca a sólo 40 kilómetros de distancia. El Best Western® Discovery Inn está especialmente orgulloso de su servicio de atención al cliente de primera clase y de su magnífica ubicación en Tucumcari. ¡Haga su reserva hoy mismo y ahorre! Disfrute de su estancia en nuestro hotel.

Best Western

Hotel Discovery Inn

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina al aire libre
    Piscina al aire libre
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 601 huéspedes
NOTA EMITIDA
Excelente
258
Muy bueno
190
Normal
90
Malo
44
Pésimo
19
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
32
De negocios De negocios
42
En familia En familia
208
En pareja En pareja
241
En solitario En solitario
47
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Would stay again!"

4
13/09/2018

This place was nice and spacious for a family of four and two dogs. Didn't feel cramped. The floor in the room was tile, which is nice with dogs. We did being puppy pads just in case, but they have a great dog run that we utilized! Breakfast was good too.

"Repeat stay"

4
10/09/2018

We have stayed here before. staff is friendly, caring and professional. I highly recommend this property, when staying in Tucumcari, NM. Conveniently located just off the 40 freeway. easy off, easy on.

"Great stay"

5
29/08/2018

We have stayed here several times. It is our half way point in our travel to AZ. The motel is always clean, the rooms are very nice and staff is great. We like the fact that you can walk next door to a restaurant and walk back to your room. The pool is outside and very nice.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings! Thank you for your loyalty to Best Western Discovery Inn. I'm so happy to receive these kind compliment and it let's us know we're keeping our promise of gracious hospitality. Looking forward to next time. Please reach out to my office if I can help with anything. Thank you again and enjoy the upcoming fall season! Best, Donna, GM

"Great place to stay if you have a pet."

5
05/08/2018

Convenient location, right off of highway 40, pet rooms have tile floors, very clean! They even have a little dog park area! Good breakfast including waffle maker. Noise level very low. They are doing renovations, so if the website says no availability call hotel directly.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Great tip! Thank you for being a guest and leaving a generous review. We do understand that furry family members need to be with the family. As far as booking, giving us a call is great advice. You'll get personalized reservation services and the best rates we offer. Thank you again for the glowing comments. We look forward to welcoming you back! Best, Donna, GM

"Clean, comfortable, some highway noise!"

4
29/07/2018

Great for overnight. Just off the interstate and behind a steak house. Very close to the hospital and McDonald's. Our room was away from the street which helped with the noise. It is two story and we were on the ground floor. Some noise with late night check-ins. Clean and comfortable. Good shower head. Nice pool with some shade. Very nice breakfast - cereal, waffle, eggs, sausage, potatoes, biscuits and gravy. Also had a chili gravy that was interesting. Fresh coffee and juice. Yogurt machine was really cool. I really liked the plastic silverware dispensers.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Summer greetings! Thank you for choosing Best Western Discovery Inn for your recent stay. Sounds like convenience, combined with comfort made this stay a good one. I appreciate hearing details like “good shower head” and “very nice breakfast”. There's something for everyone at the breakfast bar! We hope you'll choose us again the next time your travels bring you to Tucumcari. Feel free to give us a call direct for personalized room selections with your reservation. Until then - safe travels! Best, Donna, GM

"The great best western"

5
21/07/2018

I always look forward to best western stay. Everyone is different but great in its own way. I'm always excited for my next best western trip. The breakfast and surroundings places. Best western are always in great location. I always look forward to best western.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings! It was a pleasure welcoming you to our Best Western. When we receive such great ratings from a seasoned member, we know we're doing something right! Thank you for the generous review and we hope your travels bring you back through Tucumcari. Until then - happy Best Western hotel experiences! Best, Donna, GM

"Okay Hotel A Bit Noisy "

4
15/07/2018

This was the third Best Western for my fiancé, his two cats and I in our trip from LA-DC. We had a ground floor room on the back of the hotel and there was a lot of highway noise. I'm from the city and used to noise but even for me this was loud. The floors were not carpeted which I prefer, the beds were comfy, the AC was strong, I liked the bathroom products this one had a shower cap, the shower pressure was strong and my fiancé was able to get a shaving kit at no charge. The breakfast is great and free with plenty of options to choose from. The hotel was fairly packed and parking was pretty full. This is right next to an area with gas stations and other hotels so it provides good access. This was however the first Best Western that I could hear the neighbors TVs. There were also more bugs than expected several large spiders and beetles in the room. The housekeeping made these cute towel animals with eyes and all. I'd stay again.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for your recent stay at Best Western Discovery Inn! We're delighted to hear you're positive impressions about the beds, tile floor, A/C, bathroom amenities and our delicious complimentary breakfast! If your travels bring you through Tucumcari again, please don't hesitate to contact us ahead of time. We do have rooms away from the road for those more sensitive to sounds. Our friendly front desk team would be happy to personalize your reservation experience and ensure you're getting the best rates we offer. Thank you again for the lovely review and photo of your room's 4th of July bear. Enjoy your summer travels! Best, Donna, GM

"Great place "

5
11/07/2018

This motel is a place I would return to. The room was clean, spacious and well maintained. The staff was friendly. They provided lots of towels and amenities. Lots of places to eat near by but would recommend Watson's BBQ.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for taking time to review your recent stay with us. It sounds like you had an excellent experience overall and that's exactly what we like to hear. We look forward to the next time your travels bring you through Tucumcari, and remember that the best rates are always found when booking directly with Best Western Discovery Inn! Best, Donna, General Manager

"Great place to stay"

4
10/07/2018

While it is definitely an older property and I had a room on the highway side that you could hear the cars all night, it did not keep me from having a good stay. Slept fine. BW best are becoming my favorite. Decent breakfast that included grapefruit, which was nice since usually "free" breakfast has lame fruit options. Felt safe. Easy on and off freeway. Had a fridge and microwave, and a chair for my dad to read in. Nice that they allowed pets for a nominal fee. I will stay here again.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for choosing our Best Western Discovery Inn for a comfortable night's rest along your travels. I'm glad the convenience helped add to a hassle free experience-- that's important when on the road! It's nice to know that your experience at our hotel has further inspired your preference for Best Westerns. We hope to see you again the next time you're passing through, and until then, we wish you continued and safe travels! Best, Donna, General Manager

"And there was that pesky fly!"

3
28/06/2018

Probably the best place to stay in Tucumcari, but there are some things you need to be aware of. This motel was built in 1985. It has paper thin walls and a paper thin floor for the room above you. The rooms are not real big. All of the motel rooms door's open to the outside, making it less secure than a motel with rooms that are only accessible from an inside hallway. It has been very nicely remodeled and furnished. It is clean. The staff is pleasant and they serve a great breakfast. AND, the toilet paper was “Just Right” (see photo). Unfortunately, the night we were there I believe the US Junior Olympic gymnastics team may have been staying in the room above us. The kids must have been using the bed as a spring board. They were constantly running from one end of the room to the other. Fortunately, practice stopped at about 10:30 PM. The person in the room next to us must have fallen asleep with their TV on. Not terribly loud but you could still hear the occasional loud commercial. And then there was that pesky fly. So, you have now been advised; bring ear plugs and a fly swatter and you will be fine. It really is a decent motel, just be prepared.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for being a valued guest of Best Western Discovery Inn. I was nervous when I began reading your review, but it sounds like you did have a satisfying stay. Our breakfast is definitely a guest favorite amenity and I'm glad you enjoyed it. A couple suggestions for you. If you ever hear any excessive noise, please feel free to alert the front desk. We're happy to dispatch security to quiet it's source or find you an alternate solution. Next, if you plan on returning to Tucumcari, look into our suites. They offer a little more room to relax in. Feel free to contact my office and I can assign a team member to personalize your reservation and check-in experience, ensuring the gracious hospitality we're known for! Safe travels! Best, Donna, GM

"Going home"

5
20/06/2018

This is absolutely the best place we have stayed in the last 12 days. It puts the Best in Best Western. Nice laundry with 2 machines and dryers. Nice comfortable room and very clean. Great pool area and my grandson described it as one awesome pool. Really good shower. Nice big and soft towels. I would recommend putting soap and fabric softener on the wall in the laundry room. Did not partake of the breakfast but I'm sure it was good. Staff was friendly and very helpful. Called to make reservation while traveling and that process was so very easy

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
We're honored to the the Best Western that received your “Best” award! Thank you for taking time to review your recent stay with us. I'm pleased that when you decided to stay with us, the reservation process was so easy. Other guests will certainly appreciate your descriptions of the pool, towels and laundry facilities. We look forward to seeing you the next time you're in the area, and we wish you continued and safe travels until then! Best, Donna, GM

"Best Western Discovery Inn great stay"

5
29/05/2018

We had a great stay here and the staff there went above and beyond for our group. The hotel was very clean, it was also close to were our family reunion was being held. Plan to stay here again on our next trip to Tucumcari......if you need to stay in Tucumcari this would be the place to stay.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings! Thank you for the wholehearted recommendation. It was our pleasure to host your group and I'll make sure the team receives your kind regards. I speak for everyone here when I say that we're looking forward to your return. And reach out if you need assistance with anything. Wishing you a lovely summer season! Best, Donna, GM

"Overnight stay"

5
26/05/2018

Nice place to stay enjoyed the room got to sit outside on the little patio. Great breakfast.Everyone seemed to be pleased and enjoy being at the motel so overall enjoyed our stay even it was only overnight.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings! We appreciate you taking the time to write such a positive review. Each member of our team is truly committed to providing a welcoming environment to our guests and it's such a nice thing to hear when that sentiment carries through to our valued guests. We hope you will stop again the next time you pass Tucumcari, and recommend us to friends! Best, Donna, GM

"This is an okay hotel"

3
25/05/2018

Don't get room 136 if you don't like cigarette smoke because the housekeeping staff sits right outside the door to 126 and smokes pretty much all day. So your room will smell like smoke and you have to walk through a cloud of smoke to enter and exit. Other than that this is an okay hotel. The breakfasts are good and the rooms are pretty nice. My friends are really enjoying the pool. It's just ironic that i have to sign something that says I won't smoke and then I have to deal with so much smoke anyway.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings! Thank you for your review and helpful feedback. While happy you arrived to a nice room and enjoying the pool, I am so sorry to hear there was an issue that inhibited your ability to fully enjoy our hotel. You frustration is understandable and we're taking immediate action to eliminate this from happening. I hope this atypical situation won't keep you from staying with us again. If your itinerary brings you to Tucumcari again, please feel free to reach out to me office. I'll assign a team member to personally manage your check-in, making sure all travel needs are taken care of. Wishing you safe travels until then! Best, Donna ,GM

"Nice place to stay in Tucumcari"

4
21/05/2018

The Best Western in Tucumcari, NM is a nice place to stay. It is slightly overpriced, but probably competitive with similar properties. There is a great steakhouse next door easily within walking distance. The room we had was very clean, quiet and comfortable.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for choosing Best Western Discovery Inn along your travels. I'm glad to hear you enjoyed a great night's rest with us, and dinner at K-Bobs! Please come see us again the next time you're in Tucumcari, and until then, we wish you continued and safe travels! Best, Donna, GM

"Clean hotel, friendly staff, nice breakfast "

5
21/05/2018

This was a surprisingly nice stay! Clean room, balcony overlooking the pool. The breakfast was very nice. Hot sausage, eggs, hash browns and biscuits. The coffee was great too. Overall it was a very nice stay!

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for your feedback on your recent stay! So glad to hear you enjoyed your room, and your delicious complimentary breakfast. We look forward to seeing you again next time, and remember that the most competitive rates are always found when booking directly with Best Western Discovery Inn. Happy travels! Best, Donna, GM

"You can count on Best Western."

5
11/05/2018

You can always count on Best Western for clean, comfortable rooms and this was no exception. This was an unexpected stop on our travels and we were happy to find a nice hotel. Beds and pillows very comfortable. Clean room and bathroom. The staff was friendly and nice. Good breakfast. The chili sauce was a nice treat!

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Yes you can! Thanks for having confidence in Best Western to always provide excellent hospitality. Sounds like you had a great stay and experienced the hometown friendliness we're known for here in Tucumcari. We hope to welcome you back again soon! Best, Donna, GM

"home from albuqure"

5
11/05/2018

Room was very comfortable. Check-in & out both good. very good breakfast. Steak housenext door. Will stop next trip. We go to PBR bull riding every year. First tome in this motel, the one from now on.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for letting us know we've won your loyalty! This tells us we have succeeded in our goal of providing effortless and easy hospitality in Tucumcari! Looking ahead to next year. Please don't hesitate to reach out to our team directly for the best rates and reservation services. Until then - safe travels! Best, Donna, GM

"Comfy and nice"

5
09/05/2018

We were pleasantly surprised. Very nice room, clean and comfortable, quiet and easy to access. The K-Bob's next door was convenient and good. Will certainly stay there again when we pass back through.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Spring greetings! We're happy to hear your stay exceeded expectations in the areas of comfort, ambiance and convenience. We look forward to welcoming you back to Best Western Discovery Inn when you're passing through again. Don't hesitate to reach out if there is ever anything I can assist with. Safe travels! Best, Donna, GM

"Clean and comfortable!!"

4
05/05/2018

The room was clean and comfortable. The staff was friendly and helpful. The breakfast provided a good variety to choose from. This was just a quick pit stop on the way home, in late and out early but it provided everything we needed. I would stay there again.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings! Thank you for the wonderful endorsement of Best Western Discovery Inn. We aim to make staying here really convenient and comfortable and glad this carried through. We look forward to welcoming you back. Safe travels until then! Best, Donna, GM

"A stay along the way back home after a winter in Arizona."

4
30/04/2018

We found our room to be clean and comfortable. The ground floor was just what we wanted. Our breakfast on the next morning had lots of foods, fruits, and breads and cereals. Overall I would recommend this motel for comfort and quality.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for being a recent guest of Best Western Discovery Inn. I'm happy to hear your stay was a comfortable one and you woke up to an enjoyable complimentary breakfast. This is just the kind of experience we strive for. I hope to have an opportunity to thank you in person sometime. Wishing you a lovely spring and summer! Best, Donna, GM

"Tucumcaeri"

4
24/04/2018

Hotel was next to I-40, but quiet in rooms. We didn't particularly like having to walk upstairs to our room, but did not know it was a 2 story hotel. Most of lower rooms were occupied by people traveling home after being snowbirds in the south. We were able to handle stairs, just not as convenient. Hotel clean and would be used again if a trip took us through Tucumcari.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you! I'm pleased to hear your stay was a comfortable one, after getting settled onto the second floor. If your travels bring you back through, please feel free to reach out directly so we'll be able to personalize your reservation. The team would be happy to not only help with your travel needs, but also offer the best rates we can offer. Thank you again for taking time to share your experience. Happy spring to you! Best, Donna, GM

"GOOD STOP"

4
22/04/2018

Good clean room with good bed and pillows. Had refrig/microwave/and very nice patio. Good shower head. Good selection at breakfast. Was very nice to have a restaurant across parking lot. Carol, the receptionist, was very friendly and helpful. Easy on and off of Interstate, good parking.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Spring greetings! Thank you for letting others know your stay was as comfortable as it was easy. We've designed our amenities to be super convenient whether you stay a night or a week. We'll make sure Carol receives your kind regards. I sincerely appreciate you mentioning her by name. We hope you'll choose our Best Western again the next time your travels bring you through Tucumcari! Best, Donna, GM

"Mostly good"

4
17/04/2018

Overall the stay was fine, room was clean, bed comfortable. We were on the end of the building closer to the road so we did hear road noise. Our room had a patio door, which I think affected the noise levels as friends who stayed closer to the main area did not hear it. I would suggest not staying in that area (breezeway).

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Spring greetings! Thank you for being a valued guest of our Best Western and leaving a great review. I'm pleased to hear your stay was a good one. Before you make your next reservation, feel free to call the team to explore all room and location options. If you book directly, we can customize your experience. Thanks again for the great ratings. We hope to welcome you back soon! Best, Donna, GM

"Yea! Non-dairy options at breakfast!"

5
08/04/2018

I could eat breakfast here because of the non-dairy options: hard-boiled eggs and SOY milk. My body attacks casein (protein in milk) in my cells so restaurant breakfasts are a problem (use of butter, cheese, yogurt & milk). Our annual cross-country trips will always include this property!

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Great to hear! Thanks for taking time to let us know that you appreciated our breakfast options. It's definitely our guest's favorite amenity! I hope to thank you in person next time you're here. Remember to book direct for the best rates we offer. Safe travels! Best, Donna, GM

"Easy pet-friendly stop"

4
07/04/2018

Great motor lodge style hotel, easy to load & unload, decent area to walk the dog (their "pet area" was tiny and not clean; the not-clean part is the fault of the pet owners...c'mon, people, they give you bags & everything!), the room was nice and fairly functional with a lovely patio that I could not use because of the 35 mph zephyr wafting through that evening (certainly not the hotel's fault) and there was a rude guest having a speakerphone convo at roughly 110 decibels until about 11 p.m. local time (also not their fault). Fragrances kept to a minimum, which is great for people like myself with sensitivity to such things. Tile floor, great for a pet-friendly room.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for taking a moment to acknowledge the service received and comfort experienced. I'm glad to hear everyone in your family (including furry members) enjoyed the property. We hope you'll return. Remember, the best rates and reservation services are found when booking direct. Enjoy a happy spring season! Best, Donna, GM

"1st Day BAck"

3
06/04/2018

Not a friendly check in procedure. Got the feeling that the individual was very put out to have us there. Rooms are all outside entrances, which is a possible security problem. Rooms were clean, but older looking. Had to walk outside to get to the breakfast area, to short to drive. Food was OK. Machine ran out of orange juice and I had to tell a staff member.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for the feedback. We take a lot of pride in offering gracious hospitality at each touchpoint and always listen to guest reviews. We hope we'll have another opportunity to show you the kind of service that our great reputation is built upon. I think you'll find that many hotels in the Southwest are built with doors to the outside. That is because it's sunny more days than not! Feel free to give us a call direct for personalized assistance. Safe travels! Best, Donna, GM

"Good Hotel"

4
31/03/2018

The check in was quick, and the clerk very helpful. The room was large and well appointed. The only issue was that the ice dispenser was not convenient, and the outside door required room key, but the lock didn't work so had to access via the lobby. Other than that, the stay was enjoyable and the WiFi was very fast.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Spring greetings! Thank you for highlighting the things that made your stay good: efficient check-in, nice room and fast WIFI! Over the years, we've refined our amenities and hotel to make staying a breeze! I'm passing your door lock feedback to our maintenance for immediate repair. We hope to welcome you back to our Best Western. Safe travels until then! Best, Donna, GM

"Could have been good but..."

2
30/03/2018

When we opened the door we were blasted with a chemical smell. Left for a few hours, thinking it would be better when we returned. Nope. When we checked in, we were told the hotel was fully booked so I knew we could not switch rooms. It was hard to sleep the smell was so strong. When I was checking out I mentioned this to the person at the desk and was told “they must have used too much bleach I guess” and handed me the bill. BTW, our room was in the breezeway at the end of the building, it is loud as you hear a lot of noise from the highway and there is a patio door facing the parking lot which might be an issue/increase the noise level.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for your recent stay and feedback. We're always concerned with making sure our guests are happily settled into their room and I'm sorry to hear of this experience. Had we known of your dissatisfaction, we could have taken steps to remedy it. There is no reason a guest should be uncomfortable staying. Even when full, we mostly always hold at least one room back for emergencies. If your travels bring you back through Tucumcari, please don't hesitate to reach out to my office. I will assign a team member to personalize your experience, ensuring the comfortable and convenient hospitality we're known for. Until then - safe travels! Best, Donna, GM

"Great stay"

5
15/03/2018

We stayed here overnight.The check in was fast and our room was nice. The beds were so comfortable and the air conditioning worked well. The breakfast was awesome. Plenty of hot foods ,fruit, yogurt, cereal. We really enjoyed our stay.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
We sincerely enjoyed having you as our guest! Thank you for taking time to let others know your stay comfortable and that you enjoyed the complimentary breakfast. Over the years, we've added several new items so there is something for every palate. Looking forward to welcoming you back. Until then, enjoy your travels! Best, Donna, GM

"Just Passing Through"

5
14/03/2018

I was on my way home from Plano, TX to Pagosa Springs, CO. I booked my room on line, and I am glad I did. This hotel is very clean and well maintained. The breakfast was excellent with hot items as well as cold items. I had scrambled eggs and raisin bread toast. The coffee was even good. I will stop here again when I am traveling on I-40.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Wonderful feedback! Thanks so much for leaving us a great review. A welcoming and restful place for travelers to Tucumcari is what we aim for! Also, I'm glad your online booking experience worked out well! The best thing to hear is that you'll choose us again next time. You are welcome to our Best Western anytime! Best, Donna, GM

"Great Nights Sleep"

4
28/01/2018

From the time I checked in until the time I checked out the staff were very friendly and accommodating. The room was clean and tidy. Great place to stay for the night after driving 10hours. The price is a little high in my opinion even after utilizing my Best Western rewards card. This is an older hotel but the rooms have been updated. Access from the interstate is easy.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for the excellent review! I'm so pleased to know you experienced the hometown friendliness we're known for here. We know how weary our traveling guests are when they arrive! We look forward to welcoming you back. Thank you for your loyalty to Best Western and safe travels! Best, Donna, GM

"great as always"

5
14/01/2018

Love this hotel. Always use a coupon (hotelcoupons.com). Breakfast is great . YOU MUST try their green chile soup.(yes, for breakfast). Rooms are clean and have grounds are nice. When we travel thru Tucumcari, which is about 3 4 times a year, this is our hotel! Ask for a room away from the highway!!

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your ongoing loyalty our our Best Western. I'm thrilled you enjoyed our complimentary breakfast (with a touch of the Southwest), clean rooms and grounds. We look forward to welcoming you back next time. Until then - we wish you continued and safe travels! Best, DOnna, GM

"CARING STAFF"

5
14/01/2018

My C-Pap machine that I left in the hotel was just delivered by priority mail thanks to Carol (the lady that called to inform me that I left my machine behind) and the wonderful staff that worked together to make sure I was reunited with my sleep apnea machine. A sudden death in my family and nearly 2,500 miles round trip with pending bad weather left me distracted. The front desk was friendly and helpful. the room was larger than expected and very clean. Breakfast was very good with a good selection. The dining space was large and clean. Parking was free. Great cookies too!

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for taking time to share your experience. We're all very sorry for your loss. I'm pleased the team responded quickly to your left item though, to ease any extra stress. We hope you'll have another, happier opportunity to return to Tucumcari. We'll always be here to serve you! Best, Donna, GM

"Great breakfast!"

5
05/01/2018

Best breakfast of any hotel we've had in the past! Outside entrances to rooms (old hotel, completely upgraded on inside!) but don't let that keep you away - best value in the area, super clean & modern inside!

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Wow! This is such a great review! Thanks for letting others know that our Best Western won your ‘Best Hotel Breakfast' award as well as providing the best value in Tucumcari! Come and visit us again soon. Enjoy your 2018 travels! Best, Donna, GM

"Very dissatisfied"

1
03/01/2018

Extremely disappointed. Pet owners are treated to filthy rooms. In our experience this does not happen with all hotel chains. Heating system difficult to regulate. Dented fridge, filthy chair, dirt on floor.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
I am sorry to hear this trip was not the experience you were hoping for. Had our front desk been made aware of any dissatisfaction with your room, we would have happily looked for an immediate remedy. Since we do get so many positive comments about our hotel, it's just disheartening and alarming when we hear otherwise. Thank you for bringing this to my attention. Please do not hesitate to reach out to me through the hotel if there is anything further you would like to discuss. Thank you again for sharing your experience. Best, Donna, GM

"Best Western in Tucumcari NM"

2
02/01/2018

Over haul the hotel was good, staff polite and helpful. The issue was the room heater didn't work properly, was to late when we turned it on to contact the desk, it needed a repair person which I felt they could't provide late in the evening. So I didn't contact the desk.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for choosing Best Western Discovery Inn. We try hard to provide our guests with an exceptional hospitality experience and it's always a disappointment to hear when we've missed the mark. While happy you enjoyed the room, and arrived to a warm welcome from the team, I'm sorry we weren't able to help you with your heater. I do wish you would have felt comfortable enough to call and give us the opportunity to remedy the problem. This is an extremely rare occurrence and had we been made aware that there was something going on, we would have happily offered an alternate room to get you onto the hassle free stay Best Western is known for. No matter the time of day or night, we'll always do our best to help! We hope you'll give us another opportunity to host you in Tucumcari! Best, Donna, GM

"Nice Pet Friendly Motel"

5
02/01/2018

Nice pet friendly hotel. Rooms are clean. The pet friendly rooms have tiles. Rooms are large. Overall, a pleasant room, clean. Like the exterior hallway. Breakfast was not well stocked. It would be good to keep products available until the end of breakfast. However, that is not an uncommon issue.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for taking time to leave us an excellent review. Your recommendation for those traveling with pets will surely be extremely helpful. We know that furry family members love to travel too! Your suggestion for our breakfast will also be followed-up with. We hope to welcome you back to Tucumcari again in the near future. Happy New Year! Best, Donna, GM

"Better than Expected"

4
31/12/2017

I travel for work and stopped in the area for the night while passing through. I usually look for another hotel brand but they were about $50 more, and decided to book at this hotel. When I pulled up, even though it doesn't look bad, I felt a little weary about my choice. I think this is probably an older hotel that has been renovated. I wasn't sure what to expect when I got to my room, but I was pleasantly surprised that my room was very nice. It appeared that it hadn't been too many years ago that it has been renovated. It was clean and updated. Unlike most other hotels I stayed in, this one has a balcony, so you could open the door for fresh air, as well as sit outside to relax. I had a corner room, so I had an extra window on the side for extra light. They offered the same amenities as other hotels: frig, microwave, coffee maker, toiletries, iron, blow dryer, etc.. The beds were not too firm, nor soft. Pillows also okay. The TV seemed to offer a lot of channels. The ice maker, and breakfast are in the building near check in. They seemed to have a lot of good choices (hot and cold) for breakfast. Now here were my only complaints. No elevators, if you had many items to carry upstairs. And the stairs were in mid-corridor, away from the parking lot. As a single traveler, it made me weary that at night, someone could be easily hiding in these areas. And I did not see any obvious cameras nearby to have as security. Outside of that, this is a small town, and you are right on the edge of it. Several fast food places and a few sit down restaurants. All you could easily walk to. This is right off of the interstate and truckers drive through ALL night long. While I was still able to sleep, if pure quiet is what you need, keep this location (rooms next to the interstate) in mind to avoid. And one last thing, perhaps the age of the place, but occasionally I heard rattling going on in the walls for a few minutes. Maybe the pipes? But that was the only thing that was annoying, and bothersome. It may be the one thing that might keep me from staying here again, unless the issue gets fixed. Maybe it is just the section I was staying in, but you can ask at the front desk. Other than that, I did not find this a bad Best Western, and aside from the rattling, I would stay here again.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your feedback on your recent stay. We're pleased to hear you enjoyed many aspects of the hotel and the overall comforts of your room. A lot of personal care has been put into the hotel, while offering every amenity travelers need for a comfortable rest. We also appreciate your suggestions and we'll be exploring those further. Please give us a call directly when booking your next stay so that we can insure you're in the best room suited to your specific needs while traveling. I'm certain we can arrive at a simple solution as we do have quieter areas of our hotel to offer. Looking forward to seeing you again soon, and until then-- happy travels in 2018! Best, Donna, GM

"Great stay"

4
30/12/2017

Great stay at Best western Discovery Inn . Very friendly and helpful staff. Would highly recommend this facility to anyone traveling through Tucumcari. The bed was comfortable and breakfast was really good

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for being a guest of Best Western Discovery Inn. We strive to offer guests the kind of hospitality that makes them feel like they are home away from home. I'm pleased this was the sentiment you experienced. Come and visit again soon! Until then - we wish you safe and happy travels! Best, Donna, GM

"Tucumcari, NM Best Western hotel"

4
23/12/2017

Hotel and staff were very accommodating and helpful. The exterior of the hotel may have needed a few upgrades, but otherwise, it was a nice stay. Had some difficulty with the wi-fi service in the hotel, but it was not a big concern. Room was clean and breakfast was good. Would recommend it.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Seasons greetings! Thank you for recommending Discovery Inn to those looking for a comfy home away from home in Tucumcari. We're looking forward to welcoming you back. Remember, the best rates are always found when booking direct. Happy travels in 2018! Best, Donna, GM

"A Beautiful Comfy Spot"

5
21/12/2017

Our room was beautiful, pet friendly with nice tiled flooring, and a super comfy king bed. The breakfast was super delicious and free! The entire staff was helpful and friendly. The decor is very, very pretty and homey. It is easy to get to right off the interstate and near several restaurants. Would gladly stay here again

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Wow! thank you for leaving us such a positive review about your stay! Everyone on the team is dedicated to providing a beautiful setting for those visiting Tucumcari or traveling through. So happy to hear that you enjoyed your room and our complimentary breakfast. We hope you'll choose Best Western next time and recommend to friends and family. Best wishes for a wonderful 2018! Best, Donna, GM

"Comfortable room, breakfast very good. Bit of noise..."

4
12/12/2017

Our room was most comfortable, and very suited to our needs. The only thing that bothered us was the noise from the people in the room above us. It was intermittent, so we didn't report it, I just mentioned it to the receptionist the next morning. I will get a room on the 2nd floor the next stay, if our travels take us by here again. The breakfast was delicious and a good selection!

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Yes, just give us a call direct to explore all the room options. We're happy to work with you in crafting the perfect stay. The team can also make sure you're getting the best rates we offer anywhere. Thank you for leaving a kind review and mentioning the delicious breakfast we serve. Enjoy the holidays! Best, Donna, GM

"Never Disappointed"

5
11/12/2017

This Inn is one of the cleanest and most welcoming with friendly knowedgeable staff. The lobby is beautifully appointed, the rooms are clean and beautiful, beds are comfortable, internet works fine, bathroom is clean and breakfast is substantial. What more do you want for an overnifht stay! Plus it is easy off/easy on to the highway. We will stay here again on our cross-country travels.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Many thanks! So nice to see your glowing comments. This is just the kind of experience we are working daily for. Our team really does love to greet guests from all over the US and world, and make sure each one has the comfortable night's rest were known for. We look forward to your next trip. Let me know if I can ever help with anything. Wishing you a joyful holiday season! Best, Donna, GM

"Pet and Veteran Friendly"

5
05/12/2017

We tried to check in at the LaQuinta across the way from this hotel but they said their pet friendly rooms were all booked, really? Anyway they recommended the Best Western and they are pet friendly for a fee. We were pleasantly surprised that we and our pet were welcomed. The front desk folks offered warm cookies and dog snacks upon check-in. They even acknowledged our veteran status, which was nice. The breakfast isn't bad, but "real" eggs would be nice! We had a nice and quiet stay both times in November. Good job! We were informed by the owner at the front desk that all Best Westerns were independently owned so all hotels are not the same. Be aware of their pet policies they vary a lot.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
We're always proud to host Veterans! Thank you for taking a moment to acknowledge the service received and comfort experienced. I'm glad to hear everyone in your family (including furry members) enjoyed the property. We hope you'll return. Best Westerns are independently owned but remember, the best rates and reservation services are found when booking direct. Enjoy a safe and happy holiday season! Best, Donna, GM

"Great place to stay"

5
02/12/2017

Stayed here 2 years ago while traveling through the state and planned this trip so we could stay here again. Stopped on the way west and on the way back east. Great clean rooms. We will stay again next time.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you! So happy to hear that you returned this year and had two more five-star worthy experiences! I plan to share your review with the team at our next meeting. Looking forward to next year. Until then - enjoy safe and happy travels! Best, Donna, GM

"Average"

3
30/11/2017

This hotel is ok. The front desk staff has been kind of rude the last 2 times I have stayed there. The rooms are ok and breakfast is good. It is not a bad place to stay. Not sure if I will stay here again.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings and thank you for your past loyalty and feedback. Feel free to reach out to be before your next stay if i can assist. We're always working to make the experience more satisfying for guests. We don't hear service comments too often as the team loves to greet visitors. All the best for a joyful holiday season! Best, Donna, GM

"I always get a great discount and the room we stay in is very clean and have not had no problems every time we stay."

5
29/11/2017

I always get a great discount and every time we stay in this hotel the rooms are always clean. The breakfast is excellent and there service is great. We always stay here every time we pass through town on our vacation to Texas.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Many thanks for your loyalty! We sincerely enjoy having you as guests and appreciate the acknowledgement of our consistently great hospitality. Looking forward to next time. Let me know if I can ever be of assistance. Enjoy the holiday season! Best, Donna, GM

"Welcome Sight"

5
26/11/2017

The staff was very professional and friendly. The room was clean and the bed was soft. The breakfast area and the breakfast itself was top notch. The internet in the room was fast and easy to connect. I guess the only negative would be a better discount on the room, but that's just me.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Autumn greetings! Thank you for taking a moment to review Discovery Inn. Top notch is what we love to hear! The team works hard so you can relax in a clean room, connect at fast speeds and wake up to a nice complimentary breakfast. We hope you'll choose to stay again. Feel free to call us to explore the very best rates we offer anytime of year. Safe travels! Best, Donna, GM

"Best Western Tucumcari NM Nice Place Close to Rt 66"

5
18/11/2017

We enjoyed our stay here very much. There was a very nice place to eat just in front of the hotel. Food was very good, even though we generally don't do buffets, and at a really good price. The area just off the interstate is a bit congested especially near the hotel, but clears up quickly after you go down the road a bit.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Autumn greetings! Thank you for the excellent review! I'm happy you discovered K-Bobs next door. Great spot for dinner! Sounds like you found our hotel a very convenient rest stop along your Route 66 travels! We hope you'll remember us next time you're passing through. Enjoy a beautiful holiday season! Best, Donna, GM

"Very nice motel"

5
15/11/2017

Very clean rooms and a very good breakfast nice The front desk person was very polite and very helpful . The lady serving the breakfast was very polite and very helpful to and the location right off the freeway was nice .

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for staying at Best Western Discovery Inn! I'm thrilled to hear you had a relaxing visit with us overall, highlighted by a clean room and welcoming team. The breakfast is a sure hit for our traveling guests, just after a great night's rest and before getting on the road again! We look forward to seeing you again the next time you're in Tucumcari and in the meantime-- happy travels! Best, Donna, GM

"Good night of sleep"

5
13/11/2017

This is a huge complex with a pool. Very clean room and nicely decorated. The bed slept well -altho not as plush as some of the other BWPlus I've stayed at. Breakfast was amazing again! Lots of choices and lots of seating. When we checked in they had yummy cookies which was such a nice touch. I would definitely stay here again. I was very pleased!! The staff was helpful and friendly.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Autumn greetings! Thanks for mentioning the extras that made your stay great: nice decor, delicious and plentiful breakfast and warm cookies at check-in. I'm honored to know we've won your loyalty. You can expect the same top-notch hospitality. Safe travels! Best, Donna, GGM

"Excellent choice for a place to stay in Tucumcari."

5
12/11/2017

Clean, modern rooms with quality amenities. Excellent breakfast. Super fast in room wifi. Staff very helpful. Several restaurant choices to eat within walking distance from the hotel. Beautifully landscaped.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
We strive to make staying at our Best Western an effortless experience! Thank you for noting the areas we succeeded: clean, great amenities, tasty breakfast and fast wifi! We're happy you also found our location convenient! Looking forward to welcoming you back. Enjoy the holiday season! Best, Donna, GM

"pleasant stay"

4
07/11/2017

We enjoyed our stay and will return when possible as we travel to different areas of the U.S. to visit family, friends and to see the great many beautiful sites GOD has created for us to enjoy! We would recommend this hotel to anyone traveling in this part of the country. Enjoy the great food next door also while in the area.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for recommending Best Western Discovery Inn. We're delighted to know you plan to return again. Feel free to give us a call directly for the best rates and reservation services. Enjoy your travels until then! Best, Donna, GM

"Great, Clean and Comfortable"

5
01/11/2017

My #1 priority with a hotel room is cleanliness. This room/hotel met and exceeded my expectations. Comfortable beds; nice and welcoming set up for the room. I would definitely stay here again. Staff is super friendly and knowledgable.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Wonderful! The team will be thrilled to know they exceeded expectations in the areas of cleanliness and warm service! The kind of comfortable stay you experienced is our highest aim. We hope you'll make Discovery Inn your home away from home in Tucumcari! Remember, the best rates are found when booking direct! Best, Donna, GM

"Quiet, restful night."

5
29/10/2017

After driving through hail and rain, Best Western Discovery Inn was a very welcome sight. The room was very clean, and the bed was very comfortable. Breakfast the next morning was a plus. Looking forward to staying again soon.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for being a guest of our Best Western! We're proud to be a place guests can retreat to after a long day on the road. I'm pleased you slept well on the bed and enjoyed our complimentary breakfast. We're also looking forward to welcoming you back.This is a beautiful time of year to visit Tucumcari and I hope you'll stay and see some of the sights! Best, Donna, GM

"Road Trip"

5
28/10/2017

We have stayed at this location several times & have enjoyed it each time. The breakfast is always very good, the rooms very nice, and staff are pleasant as well as helpful. We will definitely stay at this location again.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your loyalty! We're delighted to hear you enjoyed consistently enjoyable experiences with warm service and delicious breakfast. Looking forward to welcoming you back. Remember, the best rates are always found when booking direct with Best Western. Safe travels! Best, Donna, GM

"Very clean and newly remodeled"

4
28/10/2017

Love the decor and bed in our king size room.. Only problem the toilets are small and very low. Very handy place to stay with restaurant right next door. Best place to stay in Tucumcari, New Mexico and the new staff and employees are great.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for the excellent recommendation! We're honored to know we've won your “Best of” award for Tucumcari Hotels! Sounds like K-Bob's was a hit with you as well. We look forward to welcoming you next time. Please let me know if I can assist with anything. In the meantime, we wish you safe and enjoyable travels! Best, Donna, GM

"Very expensive for a loud room"

1
26/10/2017

The people walking above you sounded like they were about to fall through the ceiling. The breakfast are is extremely small. Parking lot is congested. Lady at the front desk did not know how my rewards points were added to my account.

"Great Breakfast"

4
18/10/2017

Great breakfast, nice large room with coffee maker, Microwave and refrigerator. Made it nice for those late night meetings to warm food. Quite room. Would have loved a Hot Tub though and this one doesn't have one. Bed a little hard for me as I prefer a medium hard bed. Staff was friendly and clean room. Loved the little washcloth duck on the bed.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your recent stay! I'm glad you took advantage of all the in-room amenities our rooms offer. They do come in handy! Sounds like this was a pleasant and peaceful visit - made better by friendly service. We hope you'll choose us again next time your travels bring you to Tucumcari! Best, Donna, GM

"Pet Friendly - Great Parking"

5
16/10/2017

We were traveling we pets and a 20 ft trailer - this Best Western was wonderful - tile floors - pet friendly - great fenced in pet area - and awesome parking - we were able to get in - park and get out with ease... Breakfast was free (always a great value) and tasty... :)

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for sharing your experience. I know it can be challenging to travel with a trailer and I'm pleased we made your parking an easy experience. Sounds like you and your furry family members enjoyed our property and amenities. We appreciate the recommendation and look forward to next time. Remember, the best rates can be found when booking direct with Best Western! Best, Donna, GM

"ANOTHER GOOD NIGHT"

5
15/10/2017

Best Western mtoels are consistently above average. This one was not an exception. Staff friendly and helpful. Room comfortable and clean. Breakfast better than other chains where I have stayed. Given a choice I will choose Best Western.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Great review! Thank you for being a loyal Best Western patron. We look forward to your next visit. You can expect the same friendly service, comfortable room and delicious breakfast. Remember, the best rates are found when booking direct. Safe travels! Best, Donna, GM

"Just passing through"

5
14/10/2017

Nice clean place to stay. I stay at Best Western frequently and this place is very good. The rooms were very nice and it is located near the interstate. They have a nice restaurant located next door along with many other things near it.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your recent stay. So nice to know that our Best Western stacked up to others you've visited. We hope to have another opportunity to welcome you. Your loyalty is appreciated. Enjoy the beautiful season! Best, Donna, GM

"Tucuncari"

5
13/10/2017

Helpful and friendly staff. Breakfast was good just right for amount and for traveling family. Would recommend this hotel to friends. Side note the town is very intersting. Our room was very nice and comfortable. Somewhat isolated

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for the excellent ratings! We're always encouraged to know that you enjoyed your stay and appreciated Tucumcari. It's small but packed with interesting sites. We hope you'll visit again soon! Best, Donna, GM

"Very Nice"

5
11/10/2017

Checked in a little early nice. Room very clean and front desk was very polite. Directly cross interstate from Saddleback Mesa. 1 block off interstate makes it great. About a mile down to Route 66. Would definitely stay again.

"Nothing special"

3
03/10/2017

Older Best Western hotel very close to the interstate. Do not get a room on the interstate side, very loud with truck traffic all night. Bed was ok, room was clean. Breakfast was laid out very well, but just typical motel food. Oatmeal was very thin and runny.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your recent stay. Our location is perfect for those wanting convenient accommodations while traveling through Tucumcari. Before your next visit, reach out to the hotel direct and we'll personalize your room assignment while also making sure you're getting the most competitive rates we offer. We're here to serve you! Best, Donna, GM

"We were part of a 50 vehicle convoy staying at this oasis"

5
02/10/2017

We enjoyed this motel. Checking was wonderful, professional, and warm. The bed was comfortable. Breakfast gave us a great start to our next leg of 200 miles. Thanks Best Western, you did it again! It was a great value.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for the five-star ratings! We're encouraged by your generous compliments. We like to make sure guests start their day off right and that begins with a wholesome breakfast. We hope the rest of your trip was as successful as your stay at Best Western Discovery Inn. Safe travels! Best, Donna, GM

"Survey"

3
02/10/2017

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donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thanks for your review. While we are always concerned with three-star reviews, your comment, “average to very good” is reassuring. We hope you'll choose our hotel again next time travel brings you to this part of New Mexico. Remember, the best rates can always be found when booking direct! Best, Donna, GM

"Unexpected upgrade "

5
02/10/2017

We stayed here on our way on Route 66. The rooms seemed to be having a revamp so we must have got an upgrade because of this. So we got a suite overlooking the pool. Very nice stay here and really enjoyed it.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
We love to host visitors traveling the “Mother Road”! Thank you for taking time to share your experience. We strive to make staying very easy and enjoyable! Come and visit again next time you're in the area. Remember, the best rates can be found when booking direct. Enjoy the beautiful colors of autumn! Best, Donna, GM

"Great if you don't want any sleep..."

1
24/09/2017

The sound insulation in the suite we stayed in was non-existent. It faces I40 and all night long all we could hear was the large trucks going by - NO SLEEP. This was after a 625 mile trip from Phoenix and the next day was to be the same mileage. We needed a good nights sleep - DIDN'T HAPPEN.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for choosing Discovery Inn. As we pride ourselves on creating a memorable experience, it's disappointing to hear we fell short. We are right off the freeway so naturally there will be sound. It's not a common issue in the rooms though. We are happy to help find a solution when made aware, or offer an alternate room assignment. We hope you won't let this deter you from staying again. Call ahead so we can explore all room location options. Our staff would be happy to personalize your reservation, ensuring the comfortable, hassle-free experience we're known for. Until then, safe travels! Best, Donna, GM

"Very Convenient"

5
22/09/2017

When traveling on I-40 this hotel is GREAT! The staff is helpful and friendly, the breakfast is good, it's convenient to the freeway and if you are traveling with pets it's one of the best! They have put in a new enclosed pet area and the rooms I have stayed in with my dogs have always had tile....big bonus! There is a restaurant and gas station right next door!

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for taking time to review your recent experience with us. The breakfast is a sure hit for our traveling guests, just after a great night's rest and before getting on the road again. We look forward to seeing you (and your furry family members) again the next time you're in Tucumcari and in the meantime-- happy travels! Best, Donna, GM

"Reasonably Priced, Clean & Conveniently Located "

4
20/09/2017

No elevator to haul your bags to a second floor room but once you get in the room, it's nice & clean. Located right off I-40 & next to a nice family style restaurant for dinner. Free wifi, good breakfast & friendly staff. Would stay there again!

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for recommending our Best Western! Our aim is to make staying a very easy experience and I'm happy that your comments reflected that. K-Bobs is great for dinner! We look forward to welcoming you back! Remember, the best rates can be found when booking direct. Best, Donna, GM

"Little things mean a lot."

5
15/09/2017

My wife used the laundry facilities. The fact that there were two washers and two dryers, of decent size and reasonably priced meant a lot to her and to the other users. It's a large inn and the map we received at check-in proved useful. We had a nice, comfortable king room with our car parked right out front. The hash-brown potatoes at breakfast were especially delicious and the orange juice was very fresh. These plusses we can recall, there were no minuses.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thanks so much! We're delighted to hear that the laundry facilities worked out so well for your stay. The amenities were all designed for maximum enjoyment and efficiency. Our intent is to make your stay effortless. Hoping you'll return again soon! Best, Donna, GM

"12:20 PM"

5
14/09/2017

we were extremly tired when we arrived. The staff was so gracious and we we a bit hangry. they let us know where to get a good sit down meal and to take care of the obvious. I would highly reccomend this for cross country travelers.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for choosing Best Western Discovery Inn along your travels. I'm glad to hear you enjoyed a warm welcome, a hot meal and a great night's rest with us! Please come see us again the next time you're in Tucumcari, and until then, we wish you continued and safe travels! Best, Donna, GM

"#1 Choice"

5
05/09/2017

This was one of the finest BW's I have ever stayed at on a trip. Beautiful Patio with chairs off of every room. Clean and beautiful pool and pool area. Clean rooms with comfy beds and great shower heads with adjustable sprays. Great steakhouse restaurant right across the parking lot. Love this place. I plan on staying here again.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for taking the time to review your recent experience staying at our hotel. I'm so pleased to hear you had a wonderful visit and even awarded us as one of the top Best Westerns you stayed in. We appreciate your loyalty to Discovery Inn and are looking forward to seeing you the next time you're in the area. Until then, we wish you happy and safe travels! Best, Donna, GM

"Hope to stay again"

5
30/08/2017

Highly recommend staying. Clean, spacious rooms. Refrigerator was spacious and many TV channels to watch. Helpful staff. Laundry facilities was good. Well lite and very clean. Breakfast was excellent, many choices and extremely helpful staff!

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for being a guest of our inn. It's with delight that we read your review, especially the mention of many breakfast choices and warm service. We try to offer a little something for every palette to get the day started right. Please consider our hotel your home away from home in Tucumcari. And remember the best rates are always found when booking direct. Enjoy the upcoming autumn season! Best, Donna, GM

"Excellent stay"

5
28/08/2017

We were driving to Ohio and stayed here our first night on the road. The hotel staff were pleasant and very helpful. The room was very clean. Should we be spending the night again in Tucumcari, we will be sure to book a room at this hotel.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for taking the time to write such a positive review! I'm glad you enjoyed a comfortable stay with us overall and experienced the warm and welcoming environment that you know you can count on from Best Western! We look forward to seeing you again the next time you're in Tucumcari, and until then-- happy travels! Best, Donna, GM

"Just an Overnight stay"

5
24/08/2017

The rooms were clean it was right on the Highway. Eating was very close and so was Gas. Didn't have time to see the town but it served it's purpose. We would stay again if by chance we needed to. Breakfast was great.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for choosing us for your most recent stay! I'm happy to hear that we hit the mark for a comfortable and convenient night's rest. We look forward to seeing you again - and hope it will be soon! Best, Donna, GM

"Best Western review"

5
24/08/2017

A happy traveler We've stayed at many hotels and the Best Western experience is in the top three lifetime stays. This was a pleasant experience in a 2600 mile drive. I will definitely recommend Best Western to my friends when given the opportunity.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for being a guest of our Best Western. We value your input and are happy your stay at Discovery Inn matched up to your high expectations! There's no better compliment than a recommendation to friends and family. Remember, that the best rates are always found when booking direct. We hope you'll return soon. In the meantime - happy travels! Best, Donna, GM

"Fitness center has a rowing machine!"

4
23/08/2017

Helpful, caring staff. Great pool area and the fitness center had a nice bonus for me. My preferred cardio machine is a rower and they had one! Fitness center and pool area were both very clean and well maintained. The rooms could use some updating but they were also very clean. Good location with a nice restaurant right next door.

"Rude front desk, rooms ok"

3
22/08/2017

Upon checking in I felt like a criminal meeting a parole officer. I was NOT welcomed as a Platinum member. I was not welcomed at all. I was offered a snack bag or 500 points. Still waiting on the points. We stayed at 6 Best Westerns on this trip. This was the only one that required a signed credit card slip and provided no statement. All of the ice machines were broken so my husband went to the front desk to get some. Beds ok but we skipped breakfast and ate st McDonalds.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for leaving a review about your stay. We're always saddened to hear when we have missed the mark and I have noted your feedback. In cases like this, we always ask ourselves what we could have done to turn the experience around while the guest is still on property. We're using your comments as an outline for improvement. As of today, we've installed two new ice machines. They both went down on the same day. Very sorry for the inconveniences. Please don't hesitate to reach out to Denise or I through the front desk if you don't receive your points. That way, we can look up your reservation and give you more personalized service. We hope to have another opportunity to win your loyalty! Best, Donna, GM

"Housekeeping"

5
21/08/2017

Housekeeping entered our withou knocking or announcing. My husband inadvertently had the sign on door the incorrect way, but they should've knocked first and announced Housekeeping!! We've stay here 3 times I believe and had a problem on the first visit.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for your loyalty to our Best Western and taking time to give us helpful feedback. As a result of your comment, we're reviewing our procedures to eliminate this from happening again. During a future stay, please don't hesitate to ask for me directly if there is anything I can assist with. We're here to serve you. Happy travels! Best, Donna, GM

"Nice for a Pit Stop"

4
19/08/2017

This is a basic motel, so it is not luxurious, but it is very clean and well maintained for an older establishment. They go the extra mile to welcome you by providing freshly baked cookies at check-in and a complimentary hot breakfast. They also sterilize the remote and leave a cute animal made out of a washcloth on your bed.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Wonderful review! Thank you for the glowing comments. I'm glad you liked the cookies; they are a welcome treat after a day on the road! We want our guests to arrive and immediately feel relaxed and confident in our ability to take care of them. I'm happy this is the impression you had. Cleanliness, friendliness and a tasty breakfast are all part of our commitment to providing the best accommodations in Tucumcari. We look forward to welcoming you again. Happy travels! Best, Donna, GM

""The Three Little Bears""

1
15/08/2017

Yes someone had been sleeping in my bed. Staff allowed a truck driver to take a nap in our room before we arrived bed made and light was on.We were assigned another room but would not bring us a key he stood at the bottom of the stair yelling up to us "I got your keys" we had to go get them from him at 3:30 AM .Poor customer service and facility needs to be updated.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
My apologies for the check-in missteps. This was a very atypical situation and we're taking steps to eliminate the possibility of it happening again. Given the uncommon nature of this experience, we hope this will not deter you from staying with us in the future as I'm confident that we can turn this experience around and provide the exceptional hospitality that Best Western is known for. Please reach out to me through the front desk when booking next time and I can assign a team member to see your reservation through from start to finish and help personalize your experience overall. Until then, we wish you continued and safe travels! Best, Donna, GM

"Quiet room."

2
13/08/2017

Clean, quiet room. Wifi only partially worked (this is pretty common at Best Westerns i have noticed. Stayed at ten different locations across the west the last month and only one worked well, in Ouray, CO). Breakfast was abysmal, raw hash browns and i had to wait in line behind the maid staff for coffee(don't get me wrong, the staff should have coffee but i believe paying customers should have priority).

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for your feedback. We work hard to provide a welcoming, comfortable experience to our valued guests, and it's always a disappointment to hear when we have fallen a little short of expectations. I have passed along your feedback regarding the WiFi to the appropriate department so we can investigate further, and I apologize that it inconvenienced you during your stay. Had we been made aware during the time you were with us, we would have been happy to have done all we could to remedy the situation. We hope this will not deter you from staying with us in the future as I'm certain we can turn this around on any subsequent visit. Please give our front desk a call directly when booking next time so that we can personalize your experience overall. We hope to see you again, and until then-- we wish you continued and safe travels! Best, Donna, GM

"Good value for the price"

4
09/08/2017

This hotel has nice, clean rooms and is pet friendly for both dog and cats which is important to us. It also sports a large hearty breakfast with a wide variety of choices. We also liked that it is located right off the interstate.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Great to hear! We know your pets need to be with you and I'm glad you found a comfortable Tucumcari home at our Best Western. We hope you'll share your recommendation to friends that may be passing through. Best wishes for a great summer! Best, Donna, GM

"Outstanding"

5
09/08/2017

The facility is large, extremely clean, and the beds and rooms are excellent. Many rooms have a small patio overlooking the large pool. The pool is excellent and has a bout divider between the deep and the shallow ends.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your recent stay. I'm happy to hear cleanliness, comfort and the pool were highlights. The pool is a welcome respite during this heat wave! We look forward to welcoming you back. Remember to call us direct to make sure you're receiving the best rates we offer. Safe travels! Best, Scott, GM

"Tucumcari 2017"

3
04/08/2017

This hotel could use a lot of updates and upgrades. Its dark brown wood exterior is not very inviting but the location is right off the freeway so easy access on and off. There is a McDonalds and Kentucky Fried Chicken within walking distance and a restaurant next door. A service station is just across the street so all services are close by. There really isn't much to see or do in Tucumcari so extended stay for me was not a consideration.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for your stay and review. I am glad you found our location convenient place to rest for a night. It is always our goal that each guest that walks through our door feels comfortable and experiences the hassle-free hospitality that Best Western is known for. Please feel free to give us a call before you next arrival so we can be sure to assign you to a room which will exceed your expectations. Enjoy your summer, and we wish you continued and safe travels! Best, Donna, GM

"Nice motel for the price"

5
31/07/2017

I stayed two nights as part of a state conference, so I didn't choose this motel. It exceeded expectations in all areas except for one. My room was very hot when I checked in at 6 pm. It smelled like mildew. I always travel with room deodorizer, so I sprayed heavily and turned down the a/c, which was off when I checked in. By the time I went to bed the room was cool and smelled less offensive. My room looked like it was in the the middle of a redo. Other rooms had been finished. The beds and pillows were great. The in room coffee was bad, but the breakfast area opened up at 6 am. The staff was helpful and nice. Parking is a problem if you come in late as many trucks with trailers take up multiple spots.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your recent stay our our Best Western Discovery Inn! It's wonderful to know that we exceeded expectations in the area of amenities. We appreciate your valuable feedback about your enjoyment of our breakfast, staff helpfulness and the challenges you encountered. We're always striving to improve which means we review all comments looking for insight. We hope you'll recommend us to any friends and family passing through the area. Safe travels! Best, Donna, GM

"Great stay"

5
30/07/2017

Rooms were very clean and well stocked. The beds were made every day and new supplies stocked. There was a coffee maker for making coffee or tea when you needed it, with 4 coffees and 2 tea bags. The water was hot for taking showers. We didn't use the pool, so can not comment on it. They provide a full free breakfast, which was very good, everything was kept hot. There was lots of space to sit.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Great comments! So glad to hear these details which made your stay more convenient and enjoyable. The complimentary breakfast is pleasant surprise for guests. We know it's still the most important meal of the day! We hope you'll visit again soon. In the meantime- safe travels! Best, Donna, GM

"1 Night stay"

4
30/07/2017

Clean, larger room. Only stayed one night while traveling. Friendly and fast front desk. Internet was slow. Towels were soft and bed was clean and comfortable. Easy access from interstate. We left too early to experience the breakfast.

"Very nice upgrading"

5
28/07/2017

We stayed at BW's to and from Michigan on our vacation after staying in one in Tulsa, OK. Cancelled bookings with other hotels and rebooked in BW's on the rest of our trip. We give it 5 stars. Very clean, comfortable and in safe and easy-to-get-to locations. Beds were great and rooms very nice size. Very nice upgrade for BW.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for the excellent review! It is reassuring to learn that your cancelled hotel experience turned out to be a good one, here at Best Western! We appreciate your having noticed our updated rooms, which are spacious, clean, and providing a comfortable space to sleep well. Safe travels! We look forward to your return. Best, Donna, GM

"Surprisingly good "

4
27/07/2017

The staff seemed happy. They were friendly and accommodating. The breakfast was a large spread and was very thoughtfully put together. Our regular room was roomy and, again, thoughtfully pulled together. We ate dinner right next door at K-Bob's. That too was a good experience. They have an excellent soup and salad bar, as well as steaks and other options. There were several hotels nearby, but we feel fortunate to have chosen the Best Western Discovery Inn.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
We welcome your review with warm greetings! Thank you for the kind description of your pleasant stay. We are relieved to hear such exquisite praise. Thank you for taking the time out of your busy schedule to bring our future guests such a detailed, positive review of our hospitality. Safe travels--and, see you again, we hope! Best, Donna, GM

"Tucumcari Best Western, New Mexico"

5
24/07/2017

This hotel was the best all the way around. Would stay there again and recommend to anyone. Staff helpful and friendly yet professional. Everything there was great. No complaints at all. Breakfast was great and breakfast room was very clean and homey. Service was very good. Friendly desk staff and very helpful. I left an item at hotel and I called while on the road. Staff found item, notified me and sent the item to my next destination in Arizona. Received item with in 4 days.

"Mid-Point on Route 66"

4
22/07/2017

Best Western Discovery Inn at Tucumcari NM was our 7th hotel on the Route 66 road trip from Chicago to Santa Monica. We had just come through Adrian Tx which is the exact mid-point so it seemed fitting that our next hotel was the middle of the 13 hotels we were staying in on the trip. This was the last of four straight one night stopovers and we were becoming grateful for the swimming pools at the hotels. The pool at Discovery Inn was really welcoming as it gave us the opportunity to relax and cool off during the unseasonable heatwave being experience. We were certainly not expecting outside temperatures in the 120F range during early June. The welcome by the reception staff was warm and they made us chuckle saying that our room is close enough that we would not have to drive to breakfast. It was less than 100m, doesn't anyone ever walk anywhere in America? The complimentary breakfast was just great as there was something for everyone. I still have to say that I do prefer traditional hotels over the Motel type arrangements, but that could just be an English thing.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Wow! Thanks for giving us a great review of your experience here, as one of many hotels along your travels. We're delighted to know you were welcomed with a smile and woke up to a delicious breakfast. We hope to have another opportunity to host you in Tucumcari. The pool will be waiting! Best, Donna, GM

"Good Value"

4
21/07/2017

This motel was a little dated but very clean and comfortable. I thought it was a good value. The breakfast was good and the staff very friendly. It was a right off the highway and convenient to restaurants and gas stations.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your recent stay. It's always encouraging to know that you experienced the clean and comfortable experience we strive to provide. The team treats guests the way we want to be treated while on vacation. Convenient location is a plus too! We look forward to the next time your itinerary brings you to our Best Western. Remember, the best rates can always be found when booking direct. Safe travels! Best, Donna, GM

"My observation at Tucumcari BW."

4
21/07/2017

The check in staff did not even acknowledge my elite membership. Located on the interstate highway in a cluster of motels, not competitive. The hotel appears to have added some new wings which appeared to be less old than the wing we stayed in.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for choosing Our Best Western for your recent visit to Tucumcari. Please accept my apologies for the frustrations you outline here in your review. It is our priority to provide each guest with a pleasant and comfortable experience with friendly service and I am disappointed to hear we fell a little short. As a result of your comments, we're reviewing our procedures for Best Western members. We hope that this will not deter you from staying with us in the future as we would like the opportunity to provide the kind of exceptional service Best Western is known for. If you call direct, we'll be able to offer you the best rates plus explore room location options which will suit your needs. Enjoy the beautiful summer and happy travels! Best, Donna, GM

"A decent nice rest"

5
18/07/2017

Loved this pet friendly hotel. Originally had booked with a hotel across the way only to be found out that it was not pet friendly. Went to this Best Western and they had pet rooms available on the 1st floor. Gave doggie treat bags. Breakfast was a good mix. Location was quiet, could not hear the traffic from the interstate (although it was very close).

"Great experience"

5
14/07/2017

Our family had a great experience at this hotel - clean rooms, good service and the complimentary breakfast was very good, with a wide selection. If you're traveling through Tucumcari, this hotel would be a good selection.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings! Thank you for bringing your family to stay with us! Glad to hear that you enjoyed our delicious hot breakfast buffet-- a sure way to start the day off right! Please come see us again the next time your travels bring you to the area. Happy summer travels! Best, Donna, GM

"Great stay!"

5
14/07/2017

This was a perfect hotel for a night. Great pool, great breakfast. Decent price once you factor in the breakfast. Restaurant within walking distance. Doors to the rooms do open to the outside unlike any other BW that I've ever stayed in where the doors open to the inside of the hotel (hallway). Not my favorite thing, but didn't impede our stay.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings! Thank you for your recent stay and for taking the time to write a review! I'm glad to hear that you enjoyed a pleasant stay with us overall! We look forward to seeing you again the next time your travels bring you to the area, and remember that the best rates are always found when booking directly with Best Western Discovery Inn of Tucumcari! Have an amazing summer! Best, Donna, GM

"Paper thin walls and a terrible breakfast"

2
12/07/2017

At check in I had two men behind the counter do little more than scowl at me. No "Hello" with a smile, just a stare and "Can I help you". The walls are paper thin so the casual conversation in the next room was easily heard. The breakfast was without question the worst breakfast I've ever had. When we arrived for breakfast there were no forks (which didn't really matter because...), no eggs, no gravy, no waffle batter, the sausages were soaking in a deep pool of grease. What we were able to scrounge up made all of us feel sick. Definitely not worth the few dollars I saved to stay there.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
We're always disappointed to receive negative feedback but appreciate the explanation for the low rating on this stay. It's not common for guests to dislike our complimentary breakfast! Did you arrive after the breakfast hours? Either way, I'm sorry to hear it didn't work out. We're looking into all your comments to gain insight into how we can better serve guests. We hope you will give us another to win your loyalty.Safe travels! Best, Donna, GM

"Good but not great"

4
09/07/2017

We enjoyed our stay here. The bed and pillows were very comfortable. Except for the scrambled eggs, the breakfast was very good with several fresh fruit options. It lacks hallways and an elevator, however, and at $122/night was not a good value.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your stay! We are so glad that you enjoyed your visit to Tucumcari. Our breakfasts are known for being quite tasty, and it is encouraging to receive feedback that your experience is in alignment with our standards. Our prices tend to fluctuate according to changes in the seasons, however - we're sharply competitive with area hotels. It is always least expensive to book rooms ahead of time via our direct website. Feel free to call us before you make your next reservation. Thanks, again for your recent insights! Best, Donna, GM

"Great place!!"

5
08/07/2017

The hotel itself is located in a great location around lots of stuff. The pool is beautiful. The breakfast is unbelievable! It was restaurant quality. The choices were amazing! We were very impressed!

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings! We enjoy listening to compliments re: our pool--which we consider a Best Western oasis in here this beautiful desert locale. Variety in food choices is our goal. We love to know that there is often something for everyone to eat! We look forward to providing you with another relaxing experience. Happy travels! Best, Donna, GM

"Family trip"

3
08/07/2017

Stayed 1 night. Even as a BW member I think it was still too expensive but the room was nice and so was the pool. Everyone was nice and the room was clean. Not much around to eat at but there are options.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for your recent stay. We're always concerned to receive a three star review, but it sounds like your overall impressions of the hotel were favorable. We're very competitive in comparison to area hotels, but rates can fluctuate with the seasons. Glad to hear you experienced our signature friendly service! We hope you'll stay again the next time you're in Tucumcari! Best, Donna, GM

"Really nice hotel."

5
06/07/2017

Great view, nice outdoor pool, clean, friendly, overall near perfect! My kids had a blast in the pool. Breakfast was filling and consistently being attended to. Cookies at the front desk! Desk managers were genuinely friendly and helpful.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for highlighting amenities and service as the two main highlights of your stay. Glad your kids enjoyed the pool! It's a much needed respite during the summer. We look forward to welcoming you back to Best Western Discovery Inn. Remember, the best rates can always be found when booking direct. Enjoy your travels! Best, Donna, GM

"very nice staff"

5
05/07/2017

We arrived late on July 2 after a long drive and were delighted in how we were received by the lady at the front desk. She helped with my sitting in the lobby while i searched for needed materials in my bag. The room was LARGE, well appointed, and spotless on the first floor. We enjoyed staying there and had just what we needed for a comfortable pause on a cross country drive.

"Good stay at Best Western in Tucumcari!"

4
05/07/2017

It appeared to be an older motel, but the rooms were large, bed was comfortable and it was all very clean. The bathrooms appeared to have been renovated and were in very nice condition. The breakfast was very good and well managed!

"Improved in past 9 months."

4
02/07/2017

My last review of this hotel was September of 2016. I gave it an average rating then and must say they have improved. First of all the price was much better at $91 with tax. That was down $15 from 9 months ago. The GM was correct you do get a better rate when booking in advance. The rooms are really comfortable for an overnight stay. Might even be good for a couple of days stay. The breakfast room, staff and food is top-notch. I will be back and hope to be able to give it an excellent rating next time but that might be tough. Even if they are price competitive I still feel an excellent rating will come when it cost me less than $90 with tax to stay there. Only $2 away.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thanks! We're glad to hear you've noticed our efforts. Until next time - safe travels! Best, Donna, GM

"A very pleasant stay"

4
01/07/2017

We stayed here on 28 May and 14 June and we really like this Hotel. We were a bit disappointed when we arrived on the 14th of June to find they reservation did not include our request of the 28th of May for a King Size ground floor room. However after having the experience the previous night of having our reservation lost in Flagstaff, we were glad to receive a room with two queen beds on the ground floor. Overall a clean, comfortable stay.

"Wonderful stay"

5
23/06/2017

Surprising little gem along the highway. Even though we were passing through, it had everything needed for a good night's rest and a good start to the next day. The hotel staff was very friendly and helpful. Very clean and comfortable. They even had tortillas and a great green chile salsa added to the breakfast choices.

"Exceeded Expectations"

5
21/06/2017

Wow what a nice surprise. I picked this hotel because we were traveling with a cat and iBest Western is one of the few chains that accept cats. From the nice staff at the front desk (cookies there in the afternoon), to the housekeeping ( even a rubber ducky towel animal in our spotless room), finishing off with the huge free breakfast (eggs, sausage, biscuits and gravy, pastries, waffles, yogurt machine!)- it was all we could ask for.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thanks for staying with us! We know that furry family members need to be with you. Glad to hear that our pet-friendly policy, plus great customer service and fantastic breakfast buffet added up to a hospitality experience that exceeded expectations! We hope your itinerary brings you to Tucumcari again soon! Best, Donna, GM

"Nice stay"

5
18/06/2017

Clean,covienent, friendly and well priced. What more could we want as we travel. Not the most modern accommodations but certainly suitable for a night or two. Nice pool and enough AC to overcome the 110 degree day.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for your recent stay. Glad to hear you found our Best Western to be a cool respite in this summer heat wave! We strive to give guests a kind of effortless comfort and it sounds like we hit a bullseye with you. Thanks for recommending the Discovery Inn in Tucumcari. We look forward to welcoming you back next time you're passing through. Best, Donna, GM

"I can highly recommend this BW"

5
14/06/2017

We stayed 3 days and found the staff very pleasant. The "Guest Cookies" were really good. The rooms looked "new" and the room was very clean, as was the pool area ( but too cold to go swimming). The Breakfast was the best of any of the BW's I have stayed at and that includes the one in Key West ( which was really good too). We will be back in Tucumcari for Christmas ( we have family there) and plan to stay a week next time.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for taking time to give us a glowing recommendation! We never tire of hearing of how our complimentary breakfast stacks up to other Best Westerns! I'm happy to know that you feel confident in us to provide a consistently comfortable experience. I look forward to greeting you in person next time you're here. Enjoy your travels! Best, Donna, GM

"Great place to stay"

5
12/06/2017

Our room was clean and comfortable. Right off of I-40. There is a steak house next to the hotel and fast food nearby. The free breakfast is excellent with sausage, eggs, waffles, pastries, etc. Staff was friendly, efficient, and helpful. A very good value.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for leaving tips for those planning a visit!. I'm pleased to hear you were comfortable, enjoyed a steak at K-Bobs and our woke up to a delicious complimentary breakfast. We take care of our guests the way we would like to be taken care of! We look forward to welcoming you again soon! Best, Donna, GM

"Great breakfast"

5
11/06/2017

We loved the size of the room and the arrangement. Wonderful breakfast with good selection of foods. Courteous staff. The hotel is easy to get to from the Interstate and is close to several fast food restaurants.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your review! It is our goal to encompass all of what you've said in delivering consistent, exceptional hospitality and it's great to know that sentiment travels through to our valued guests. Our complimentary breakfast is always a favorite amenity of our guests! We hope to see you again the next time you're in the area, and remember that the best rates are always found when booking directly with Best Western Discovery Inn of Tucumcari. Happy travels! Best, Donna, GM

"Must stay when in Tucumcari"

5
08/06/2017

Best bang for your buck. From check in to check out felt like a valued guest. The room was comfortable and clean. Bed was plush and linens were clean and fresh. Great staff and great breakfast. Loved the waffle and the chocolate milk. Thanks

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for being our guest. Breakfast is still the most important part of the day! We're thrilled to hear that our complimentary buffet breakfast was enjoyed along with the many details that add up to a relaxing hospitality experience. I plan to share your comments with our team here at our next meeting. Thank you for staying at the Best Western Discovery Inn. We hope to welcome you again soon!

"Best motel of my 31-day excursion"

5
08/06/2017

The check-in lady was VERY helpful, and seemed truly interested in helping me and other people checking in. There were several people checking in, and she took the time to treat everyone with respect in spite of the late hour(10:00PM). She mentioned the complimentary cookies to us.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
We're delighted to hear you felt truly welcomed with genuine hospitality. We know how nice it is to arrive to a smiling face after a long day of travel. It's an honor to have won the ‘best of' award for your vacation! We hope your itinerary will bring you back to Best Western Discovery Inn again. Enjoy your travels! Beat, Donna, GM

"Good Place to Stay"

3
30/05/2017

Check-in was smooth and easy (no reservation prior to stopping). There was ample room in the room we were given. The decor was okay and the king size bed was comfortable. There was ample room in the bathroom. A nice surprise was the bathroom had a shelf the length of the bathroom wall that was great for placing clean clothes and other personal hygiene products. The breakfast was not as good as other Best Western hotels. The gravy for biscuits was very plain and for the most part tasteless. The cheese omelet is something I should have avoided (poor quality). Overall an average stay.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your recent stay. We're glad you found your room spacious and comfortable and the check-in easy. This is the kind of effortless comfort' we strive for. Sorry the complimentary breakfast didn't suit your taste. It's usually a guest favorite but we always listen to guest impressions. We hope you'll stay with us again. In the meantime - safe and enjoyable travels! Best, Donna, GM

"Great service and Comfortable stay"

5
27/05/2017

You can easily spot it off the freeway and parking is good. The room is really clean and they always provide you with extra towels. Plus, free breakfast and WiFI is always a big plus for me. I would definitely stay her again when visiting the family.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for spending a comfortable night's rest at Discovery Inn. We're happy to know you not only found the location convenience, but also super clean. We agree about complimentary breakfast and Wi-Fi - they should be included in any great hospitality experience! We look forward to welcoming you back! Best, Donna, GM

"Good Location"

3
26/05/2017

This hotel, located right next to I-40, is fairly quiet if you are not in rooms 119-122 or 219-222. The noise from the freeway is somewhat drowned out by the noise of the air conditioner. Otherwise, the room was slightly smaller but adequate for a nights stay, clean with nicely updated decor, Breakfast was wonderful with lots of choices and good seating.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for taking time to share your experience and recommend us. Our breakfast with a little southwest flair is always popular with guests and I'm glad you enjoyed it too. If you would like a little more room next time, consider one of our suites. Our front desk team would he happy to go over all your options. Happy travels! Best, Donna, GM

"Great Night Stay!"

5
23/05/2017

Have stayed at the Best Western Discovery Inn in Tucumcari NM many times, and have always found great rooms and a caring staff. Great breakfasts for the hungry travelers and very comfortable beds for a good night sleep. Good location, right next to the Hwy and gas station, restaurant nearby.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for the glowing review. We appreciate your loyalty to our Best Western and sincerely enjoy having you as guests. Please don't ever hesitate to reach out to me if I can be of assistance. Enjoy this beautiful season! Best, Donna, GM

"Great stop over"

4
20/05/2017

Room was very comfortable, clean and convenient to a restaurant. The motel offered a hot breakfast with several choices. I would recommend this motel to my friends and family for staying when in the area. We would stay here again.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
What a lovely review. I can't think of a better compliment than of your intention to recommend our Discovery Inn to your friends and family. We sincerely appreciate it. Don't ever hesitate to reach out to me if I can be of assistance. We hope to welcome you again soon! Best, Donna, GM

"Best western Tucumcari"

4
18/05/2017

Nice hotel walking distance to a steakhouse.Very easy on and off the freeway.Drove to dinner to Dels restaurant and it was very good with a salad bar included.Best Western had three different types of cookies and were excellent.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Great review! Thanks for taking a moment to share your experience and satisfaction. K-Bobs is definitely our highest rated restaurant, and we're always confident recommending them for a good steak. We hope you'll have another opportunity to stay with us! Best, Donna, GM

"Typical Hotel"

4
17/05/2017

Hotel was as expected. Only issues were the fact that the pool was closed with no notice (we were hoping for a pool, one of the criteria we selected the hotel). Weren't even told the pool was closed at check in. Other than that, the hotel, service, room, breakfast, etc. were as expected.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for your recent stay. Please accept my apologies for the pool closure you experienced. We did have an unexpected maintenance issue arise which has now been resolved. I appreciate you sharing your experience so we can improve our procedures during these atypical situations. If your itinerary calls for another stay in Tucumcari, please don't hesitate to reach out to me directly so I can manage your reservation and greet you personally at check-in. In the meantime - safe travels! Best, Donna, GM

"Sad Breakfast"

3
12/05/2017

Breakfast room was tiny with only a few tables. Went in twice, but could not find a seat. Also, coffee pump pot was filled with grounds. My wife and I gave up on the breakfast and stopped down the road.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for being a guest of our Best Western. I'm very sorry you didn't get a chance to try our complimentary breakfast. It really is a guest favorite. Most days, guests file in and out and there is no problem with seating. If you ever do have an issue, don't hesitate to let us know so we can explore remedies. We're always here to help. Please come and see us again soon! Best, Donna, GM

"Would stay again"

5
10/05/2017

This Best Western Discovery Inn is easily accessible from the interstate, has plenty of parking and is well lighted, close to dining and gas stations, reasonable rate, friendly staff, good breakfast. Quiet and clean.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for the generous review of Discovery Inn. You've outlined some great benefits of choosing us: location, parking, service, cleanliness and more. We strive to offer an experience that is effortlessly comfortable! You're always welcome at our Best Western and we hope you'll return soon! Best, Donna, GM

"Great place to stop"

5
01/05/2017

From the staff to the room this was a good property! One of the best things about best Western is the way they make customers feel and this one wasn't an exception. The staff was courteous and the room was clean and well appointed.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
You have our heartfelt thanks for taking time to leave this such a generous review. I'm so pleased you experienced our signature Best Western customer service. We sincerely enjoy service visitors to Tucumcari. We hope to welcome you again soon! Best, Donna, GM

"Very good!"

5
01/05/2017

The hotel was very nice. Staff was very friendly, room was clean. The breakfast was good too. There was plenty to pick from. A steakhouse is located on the parking lot of the hotel. They also give you discount when you stay in the hotel.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your recent stay. From our friendly welcome to cleanliness and good breakfast, it sounds like everything was just what you needed. Glad you enjoyed K-Bobs too! We look forward to your next visit. Remember, the best rates can always be found when booking direct. Safe travels! Best, Donna, GM

"Ok"

3
28/04/2017

Stay in Best Western plus.For the price, much better room beds,room is bigger.staff was always friendly. In this one for what I got for $113. Was not worth it.an I'm a rewards member. This place is older.an not up dated.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for your choosing our Best Western Discovery Inn for your recent stay in Tucumcari. We're sorry to hear your full expectations weren't met as far as value. All Best Westerns are different but I can assure you we receive high ratings in all areas during brand inspections. Our hotel also holds the TripAdvisor Certificate of Excellence. While not all hotels are equal, you might be surprised to learn we are very careful to remain sharply competitive with rates. This can change with the season and/or events. To get the best rates we offer though, we do recommend booking direct. We hope you'll stay again! Best, Donna, GM

"Nice room, caution if you have pets"

4
22/04/2017

Nice large clean room. Had a box around the bed frame but freight ended pets could get into the box between the box spring and box. Had to lift the box spring to get at our pet. Room next door had same problem.

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Greetings, and thank you for your recent stay. We're glad you found your room spacious and clean. That being said, I'm sorry there was an issue with the bed. Mostly we're saddened that your pet was frightened - but can understand that traveling to new places can be a little stressful. We're looking into the bed frame situation further to see what can be done for small pets. We hope the rest of your trip was a success and you'll stay again the next time you pass through Tucumcari. Happy spring! Best, Donna, GM

"Stay here and you will not be sorry"

5
18/04/2017

Great staff and facilities. Plenty of eating places in the area. Worth the money. Everyone was very helpful and the room was very clean and updated. I stay in hotels about 300 nights a year and this is one I will return to again and again

donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Wow! We're honored to hear from such a seasoned traveler! Thanks so much for taking the time to give us your two thumbs way up. I look forward to sharing your comments with my team at our meeting. We have a wonderful group of individuals here and they'll be thrilled to receive high marks! We hope you'll come and visit again soon! Best, Donna, GM

"A Good Location and Pleasant Stay"

4
18/04/2017

We stayed at the Best Western Discovery on a recent trip across the country. The hotel is well situated just off I-40 with easy exit and return. The hotel and our room were very well maintained, neat, and clean. The staff was warm and friendly and were very efficient with our check in and check out. The breakfast bar in the morning was well stocked with a good assortment of breakfast items (both hot and cold). A good place to stay if you are in this part of New Mexico and need a warm and friendly stop.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for the kind review. For those traveling through Tucumcari, we're the easy choice. Our aim is to make staying effortless! We appreciate the warm sentiments for our front desk and room hosts. We hope you'll stop by on your way back too. Remember, the best rates can always be found when booking direct with Best Western Discovery Inn. Best, Donna, GM

"Hotel Very Nice"

4
14/04/2017

The hotel was very nice and comfortable. The room was nicely decorated and the WiFi and television was very good. The service and staff very helpful. Had a nice balcony as we were on second floor. several restaurants near by.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Wow! Thanks for giving our Best Western such a sweet review. It sounds like everything from room ambiance to our signature warm service made it a perfect respite. The balconies are lovely this time of year! We hope to welcome you again soon. Best, Donna, GM

"Good Choice"

5
07/04/2017

Even for being near a freeway, the room was quiet; beds were very comfortable. Breakfast was very good, with a lot of selections. Parking was a problem due to my mother having recent hip surgery due to a crafts fair being in tow, but it was manageable. Will definitely stay again.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for your recent stay! Your description is great. We appreciate you letting us know the room was quiet and comfortable and you enjoyed our complimentary breakfast. It's still the most important meal of the day! My apologies for any parking issue you experienced. That is a very atypical experience here at our hotel. We hope the rest of your trip was enjoyable - and you'll stay again. Safe travels! Best, Donna, GM

"Snowbirds heading home"

5
06/04/2017

This Best Western is really a nice place. Rooms were so clean and updated. Easy access from highway and located close to restaurants. Staff courteous and friendly. PET FRIENDLY! Serves a nice breakfast.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thanks for your recent stay with us. I'm glad we were able to provide a peaceful retreat along your travels of I-40. A great dinner and a clean room certainly helps ease a long day! We look forward to seeing you again the next time you're passing through and until then, happy travels!

"Had a good night stay"

4
05/04/2017

We usually stay at a Best Western when we're traveling so stayed here on our trip. We were a little disappointed when we found out we had outside entrance to our hotel room. We didn't know that when we made our reservation. But it made up for it when they recommended the restaurant next door to get some food. We had a great experience there and great food and large selection.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to write such a positive review! We appreciate your loyalty to Best Western. Sounds like it was a pleasant experience overall during your visit. I'm happy that K-Bobs was a great recommendation! Please come see us again the next time you're in Tucumcari, and until then-- we wish you continued and safe travels! Best, Donna, GM

"Pet friendly actually meant All Cats and Dogs"

5
03/04/2017

Very accomadating , rooms and service excellent . I have had problems with other motels not accepting a Cat. This was no problem, with and extra ten$ This was my third stay and I Will diffently stay here again.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for being a loyal guest. We're delighted to hear you and your furry family member enjoy the Best Western Discovery Inn. I can't think of a better compliment than your intent to return again. We look forward to seeing you soon, and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Happy travels! Best, Donna, GM

"Decent"

4
27/03/2017

We stayed here for one night on the way home and it wasn't anything special but it wasn't bad. The bed was comfortable. The walls are definitely thin as I could hear the man in the next room snoring up a storm. He sure had a good nights sleep! It didn't bother me though. I fell asleep pretty easily.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for being our guest and leaving your feedback. I'm glad to hear you slept well, despite a little noise from a neighbor also getting a good night's rest. We hope you'll consider us when your travels bring you through again. Remember, the best rates can always be found when booking direct with Best Western Discovery Inn. Safe travels! Best, Donna, GM

"Glad We Returned"

5
24/11/2016

Our second stay was terrific. This hotel is conveniently located near I-40. There is ample, well-lit parking. Our clean, spacious room had a fridge, microwave and great HDTV. The hot breakfast is as good as you'll find at a BW location. Donna, the hotel manager, delivered on a promise she made to us earlier this year. She was professional, friendly and courteous through all our communications. The Discovery Inn is definitely on our Best Western radar.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Wow! Thank you for writing such a positive review! It's a rare honor to hear from a guest that was previously dissatisfied and were brought back to being a loyal customer of Best Western Discovery Inn. We do go the extra mile to try to turn a guest's experience into a positive one on the rare occasions that they are unhappy with their stay. We look forward to seeing you again, and please know that we really appreciate you taking the time to speak up and let us know that we turned your opinion back around and regained your loyalty. Happy travels!

"Nice place to stay in Tucumcari"

4
23/11/2016

This hotel was clean and everything was in good condition. The beds were comfortable. Breakfast hours fit our needs very well and the items offered were varied and fresh. We especially liked having fruit and yogurt available.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for being a guest of our inn. It's with delight that we read your review, especially the mention of your favorite breakfast choices. We try to offer a little something for every palette. Please consider our hotel your home away from home in Tucumcari. And remember the best rates are always found when booking direct. Enjoy the season!

"Tucumcari Best Western"

5
19/11/2016

The BW Discovery Inn was easy to access from I-40. Room was clean and comfortable. WiFi was free and worked well. There is a nice steakhouse within walking distance that offers a 10% discount with your Best Western room key.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
We do strive to make your stay effortless. I'm glad to hear we offered a nice respite along your travels, and you enjoyed K Bob's next door. Internet signal is typically strong in the majority of our rooms, Thank you for also adding a mention of it. We understand how important this amenity is. We look forward to welcoming you again - and hope it will be soon! Best, Donna, GM

"Nice place to lay your head"

4
17/11/2016

Best Western in Tucumcari NM is a very nice place to stay the staff at the front desk are very nice and polite. The rooms are clean and the breakfast are very good for a hotel. They have microwaves and refrigerators which is nice when you have to stay for a period of time. And fast food and restaurant are within walking distance

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for choosing Best Western Discovery Inn. A clean room and a nice check-in are the start of any really good hotel stay! We appreciate that you took the time to let us know. Looking forward to seeing you again next time, and remember that the best rates are always found when booking direct. Happy travels! Best, Donna, GM

"Good hotel"

5
15/11/2016

We stayed here for one night whilst travelling route 66. Room had everything we needed. Front desk staff very helpful with recommendations for dinner and tourist attractions locally. Fresh baked cookies on check in were very welcome.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for the excellent review. We're the perfect spot to rest along the Mother Road! Glad you found that our team is kind and helpful and amenities ample. Come see us again and please recommend our hotel to friends and family! Enjoy the season! Best, Donna, GM

"Best Western Discovery Inn"

4
10/11/2016

The room was nice but we need the room colder than the air conditioner would go. Air was limited to minimum of 68. Breakfast was good. I would stay there again. I appreciate having coffee, frig and microwave in room even if there is breakfast available.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your recent stay. I'm glad to hear that you enjoyed our complimentary breakfast and ample room amenities. It's great to know you found the Discovery Inn worthy of a repeat visit. Sorry to hear you weren't able to get the room temperatures to the desired level. We use energy-saving features in the rooms. However, let us know your preferences and we'll always do whatever we can to accommodate them. We look forward to welcoming you again soon! Best, Donna, GM

"Nice Place"

5
06/11/2016

I spent total of 3 days while traveling across country to visit family, found it very relaxing and conventient for handicap person like myself. Many choices in restaunts close by. Good launtry facility on site also.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for staying with us. Our team will be happy to know you were comfortable in one of our ADA rooms. Being able to do a little laundry can make a long trip that much more comfortable! We look forward to your return. And remember, the best rates are always found when booking direct with Best Western Discovery Inn. Safe travels! Best, Donna, GM

"B W Discovery Inn"

3
28/10/2016

There was no refrigerator in our room. We had ice packs that needed freezing for medications. There was no specific area for the pets to relive themselves. Previous pet owners did not pick up after there animals. Cleanliness of rooms were average.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for choosing Our Best Western for your recent visit to Tucumcari. Please accept my apologies for the frustrations you outline here in your review. It is our priority to provide each guest with a pleasant and comfortable experience with friendly service and I am disappointed to hear that you didn't have everything you needed for a highly satisfying experience. Should there be a need, we have a refrigerator for guest use. Please note that should an issue as such arise in the future-- if you let our staff know, we will do everything we can to accommodate helping you comfortably get settled for a relaxing night's rest. In addition, I have passed along your feedback to our housekeeping department so that we may look further into the issues you described. If your travels bring you to Tucumcari again, I want to reassure you along with other guests that we can provide a better hospitality experience than what you encountered. For this reason, we hope that this will not deter you from staying with us in the future as we would like the opportunity to provide the kind of exceptional service Best Western is known for. Enjoy the beautiful autumn and happy travels! Best, Donna, GM

"Nice facility"

5
24/10/2016

I stayed at this motel twice during my two week trip around Missouri and Arkansas. The hotel is well maintained, and very clean, the breakfast is good, and well presented, and clean. The internet was down the second time I visited, but not a real problem. The steakhouse next door has decent food and the service is good (see separate review of 'K-Bob's)

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your staying with us not once, but twice during your vacation. We appreciate you letting others planning travel know that we can be counted on to provide a clean room and great amenities. Looking forward to seeing you again the next time you're in the area, and until then-- happy travels! Best, Donna, GM

"Nice Hotel, Fair Price"

4
20/10/2016

Hotel room was very clean, personnel very friendly and specially nice lady at the breakfast buffet. Prices good, location good for traveling thru to Texas. Will definitely stop by again on our way to Las Vegas.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for your feedback. I'm pleased you had such a pleasant stay with us overall-- a comfortable night's rest, cleanliness and gracious service are the things we do best! Please come see us again soon, and we wish you happy travels! Best, Donna, GM

"Great stay, and very comfortable beds!"

5
18/10/2016

A lovely, quiet stay despite being right off Interstate 40. Great staff, Easy to get in and out. All the amenities you might expect in a quality hotel. Free password access wi-fi, cable TV, USB charging station, iron, coffee maker, refrigerator and microwave, and the best feature: comfortable beds with plenty of pillows. The morning hot breakfast which comes with the room charge made the stay all it needed to be. Restful and stress-free.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for the excellent review with descriptions of our in-room amenities. We designed them to maximize convenience and comfort. When we hear comments like, “restful and stress-free” - we know we're doing something right! Come and visit Tucumcari again soon. Safe travels! Best, Donna, GM

"Best place to stay"

5
15/10/2016

The Best Western in Tucumcari , New Mexico is the best place to stay there. The access from the interstate is very convenient. The room rate is reasonable. The breakfast is more than sufficient. The K Bob Steakhouse is a good option for dinner. My husband and I have stayed at this hotel many times on our way from Emporia, Kansas to Phoenix, Arizona.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
It's always so lovely hearing from our loyal guests. Thank you for helping spread the word about our Best Western! Please don't hesitate to reach out to me if there is ever anything I can personally assist with. Enjoy the beautiful autumn season! Best, Donna, GM

"our stay"

4
14/10/2016

The BW we stayed in Tucumcari NM was comfortable, affordable and had all of the usual, internet & breakfast in the morning. our only negative is that we had a room facing the back and that it was along the highway. We heard highway traffic all night. We would know to book a room facing the front next time.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for your recent stay. We'd be happy to explore all your options and make sure you are getting the best rates and reservation service. I'm happy to hear you found our Best Western Tucumcari to be a great value! Happy travels! Best, Donna, GM

"Near the interstate"

4
13/10/2016

Best Western near the interstate, very convenient. The room was clean, the staff was friendly. The complimentary breakfast was okay, but the room seemed crowded. We did receive a military discount which was appreciated. We prefer Best Westerns, so I would stay here again.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for choosing us for your most recent stay! I'm happy to hear that we hit the mark for exceptional service! We look forward to seeing you again - and hope it will be soon! Best, Donna, GM

"Nice place to stay"

5
12/10/2016

This was our second stay at this Best Western. This stay was better than our first stay. I booked an ADA room and was very pleased with it except it did not have a fridge. The room was very inviting upon arrival. The info book, remote and what appeared to be a duck made out of a wash cloth or towel were on the bed. Nice ADA bathroom. The only negative was the limited channel selections on the TV. We have never had so few channels available. The lobby area and breakfast area were big and nicely decorated. Breakfast was the typical Best Western breakfast with some different options. Hash browns instead of potato patties. A chili sauce that looked and smelled absolutely delicious was available but didn't notice it until another guest commented on it and said how good it was. Wish I had tried it before filling up on everything else. All the staff were very friendly except the front desk person when checking in. Just seemed to be going thru the motions to get us checked in. The lady who helped mt at check out was so nice and friendly. Loved having K Bob's right across the parking lot. Good place to eat without having to drive after being on the road all day. Easy freeway off and on. Had no noise from freeway. Our room faced K Bob's. Nice stay overall and will stay here again if in the area.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your continued loyalty to Best Western Discovery Inn! I consider it a high honor to hear from our repeat guests that they know they can count on us for a comfortable night's rest and delicious breakfast along their travels. And I've noted your suggestions for how we can make the next experience even better. We look forward to seeing you again next time, and remember that the best rates are always found when booking direct. Enjoy your adventures! Best, Donna, GM

"Great stay & WONDERFUL staff"

5
11/10/2016

We spent one night during a return road trip back to the West Coast. Picked this place because it was located at the intersection of Hwy 54 and I-40 and we had previous good experiences staying at Best Western. Pulled in after a long day of driving and were very pleased with the lobby cleanliness and ambiance. A beautiful collection of woven baskets hang above the front desk and the side lobby was hung with vintage Route 66 signs. Laura checked us in and was very friendly and accommodating. When we asked about dinner options, she recommended Del's. It was terrific, an iconic dinner house on old Route 66 with great New Mexico food. Our room was spacious, clean, and pretty quiet. Breakfast the next morning was good and the staff was very attentive. Overall a good experience. However, the best part came once we were home and discovered we had left our laptop somewhere!!! We called and spoke with Denise who expressed concern and promised a thorough search of our room. Sure enough, she called us with the good news that it had been found! She handed us off to Donna, the general manager, who made arrangements to ship it to us AT NO COST TO US! What a wonderful, professional, and just down-right nice group of people. We definitely would stay here again and encourage anyone travelling through Tucumcari to do the same. Happy trails :-)

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking the time to review your recent stay. I'm glad to hear we were able to help your lap top back to you! We know how disconcerting it can be to leave a valued item behind while traveling. Denise and Laura will both be tickled you mentioned them in your review. It sounds like we have succeeded in winning another loyal guest. We look forward to seeing you again the next time your travels bring you through Tucumcari, and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Happy travels in 2016! Best, Donna, GM

"Nice relaxing Stay"

4
09/10/2016

Walked into the room reminded me of a cruse ship with Towels folded like animals. Very clean and comfortable beds. Bathroom shower was refreshing slept soundly. Went for breakfast and truly enjoyed the selections. Had scrambled eggs,sausage,toast juice and yogurt. Coffee was fresh and hot wife had Waffles. We enjoyed the relaxing atmosphere as well. There were still more choices of food and fruits. Highly recommend for starting the day.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Breakfast is still the most important meal of the day! We're thrilled to hear that our complimentary buffet breakfast was “truly enjoyed” along with the many details that added up to a relaxing hospitality experience. I plan to share your comments with my team at our next meeting. Thank you for staying at the Best Western Discovery Inn. We hope to welcome you again soon! Best, Donna, GM

"tucumcari stay"

4
09/10/2016

Great location and large rooms. We were surprised that we were put on the second floor with no elevator since we are older retired people. K-Bob`s was just across the parking lot which we liked very much. We could have a glass of wine without worrying about driving.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your recent stay! I'm delighted to know our location, next to K-Bobs Steakhouse, worked out so well for you. It's definitely our guest's number one choice for dinner. That being said, please call before you make your next reservation with us. We can then explore room location options. We often sell out of our first floor rooms during the high seasons. Enjoy the autumn! Best, Donna, GM

"Extra charges"

1
01/10/2016

My handicapped husband and I were charged an extra $5 for needing a room on the first floor. The hotel has no elevators and he can't manage stairs. On top of that we were charged an additional $5 because the room had 2 beds, even though we did not need a second one. We will never stay here again! We have never had a problem with a Best Western before and are left wondering if this is their new policy.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for choosing Best Western Discovery Inn. I'm sorry to hear there was confusion with the promotional rates you received. We are committed to transparency with regards to all costs and fees. That particular coupon did state the extra $5.00 charge for first floor or two beds. In your case, the only available room on the first floor had two beds. I hope you won't let this misunderstanding deter you from staying again as we'd love another opportunity to win your loyalty. Please feel free to give Denise or I a call, to go over the coupon details. Alternatively, call the hotel direct before your next visit to Tucumcari so we can make sure we reserve the room best suited to your needs at the best rates. We look forward to hearing from you! Best, Donna, GM

"stay at best western"

5
28/09/2016

this hotel is a great place to stop and stay. its clean and comfortable. the staff is great the breakfast was good and plentiful. ample parking for both cars and trucks the restaurant next door called k bobs is a great place to eat. the food is very good. you get what you pay for at this best western

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to review your recent experience with us. The breakfast is a sure hit for our traveling guests, just after a great night's rest and before getting on the road again! We look forward to seeing you again the next time you're in Tucumcari and in the meantime-- happy travels! Best, Donna, GM

"Easy Access"

4
28/09/2016

The property is an easy off and on to I-40. The property is an older style with outside entrances to room and no elevator. It was clean and well maintained with a friendly staff. Hashbrown potatoes were a nice touch at breakfast. A K-BOB Steakhouse is located next to the property. The room rate seemed a little pricey, but with Tucumcari being part of the "Route 66" experience I suppose that's to be expected.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings! Thank you for your recent stay with us-- we are quite pleased to hear you had such a nice time! Our hash browns seem to be an often commented on and well loved guest favorite and I'm glad to hear you found them tasty as well. Sounds like you had a chance to get out and sample our local cuisine. K-bobs is an excellent choice! If you ever want any recommendations for where to go or what places to visit, feel free to ask any member of our knowledgeable staff-- we know all the local treats. We look forward to seeing you again the next time you stay with us, and thank you for being a guest of Best Western Discovery Inn Tucumcari! Have an amazing autumn season! Best, Donna, GM

"Clean but pricey."

3
27/09/2016

This hotel is located in a town where this is nothing but a few fast food joints open. The hotel was clean and had a syeak restaurant on site . It is priced high for being located in a small lonely town.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your comments! Regarding your room rate, we do take the extra initiative to insure that we stay quite competitively priced for the area so that we can guarantee our guests are receiving the best value. However, in order to be sure you are getting the “best rates guaranteed”, we always recommend booking direct with us. I'm glad to hear once you were here you found your room clean and enjoyed a steak at K-bobs. We hope you'll come and see us the next time your travels bring you through. Happy Autumn! Best, Donna, GM

"Comfortable but Pricey"

3
25/09/2016

This Is an older hotel (at least it appears that way) and has limited parking. Our room was in the back, (which is actually close to the highway) with no parking on that side of the building. The only thing between you and the highway is a fence and maybe 50 yards. The room itself was comfortable and very clean the breakfast was very good but overall not worth over $100. I would be very pleased if it was $80, not over $100.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for staying with us. One way to ensure you're getting the best rates and reservation conditions is booking direct with us. We are careful in remaining competitive to other area properties and keep in mind rates do fluctuate with the seasons. Based on your overall satisfaction, I am confident we can make your next visit worthy of a five star rating! When given the opportunity, we'll always work with to assign the room location which best matches your needs and preferences. We look forward to hearing from you. In the meantime- happy travels! Best, Donna, GM

"No Hot Water to wash with in the shower."

4
21/09/2016

We drove 800 miles that day and the room we were given had NO HOT WATER. I told my wife we will check it in the morning and it was still COLD. I informed the front desk all they said they could do is turn in a work order to have it looked in to.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. While it is rare, unforseen maintenance issues can occasionally present themselves. Please accept my sincerely apologies for the discomfort this caused. I am working with the team to ensure that this was an isolated issue and that is immediately corrected moving forward. In addition, we're reviewing procedures in order to better serve guests. Don't hesitate to reach out to me directly before the next time your travels bring you to Tucumcari so we can personalize your reservation and experience. Safe travels! Best, Donna, GM

"Best Western Experience"

5
21/09/2016

I stay at this Hotel frequently and the staff is always friendly and helpful and rooms are always well kept. The breakfast has a large selection to choose from and is always well stocked and they also have a New Mexican style chile with potatoes that you have to try!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for being a loyal guest of our Best Western and leaving feedback. It's always our highest honor to provide the type of experience for our guests that leave them wanting to return again and again. Glad you enjoy our full breakfast buffet with a southwest flare! We look forward to your next visit. Enjoy the autumn season! Best, Donna, GM

"Oh well………It could have been worse, I guess"

2
17/09/2016

The GOOD stuff first: The bed was stellar – we slept great! Our room was clean and although the bathroom was small, it was clean. The towels were some of the best we've ever found in a hotel -- kind of out-of-place and much nicer than you would expect to find in this hotel. However, the wash cloths were very thin. The Internet worked fine and we appreciated the desk/table with 2 chairs so we could both use our laptops. Also, we wanted to mention how polite, professional and helpful Savanna was with us during check-in. Now, the BAD stuff: This hotel is JUST PLAIN OLD-LOOKING. It's more like a motel – with outside corridors – which gives pause to the safety element. Although AAA rates this hotel as a 3-diamond, we thought it was more like a 2-diamond. This hotel is right off the freeway – which made it noisy with traffic noise – especially the trucks – but it did not keep us awake. The lighting in the bathroom was great, but the rest of the room was difficult to make light enuf for us. Also this room (#119) was kind of “buried” underneath a deck, receiving very little outside light. Also, it's right on the corridor, so you couldn't open the curtains much. Most disappointing of all, the price was terrible. Maybe travelers should think twice about staying in the brand-name hotels in Tucumcari, giving the small motels on Historic Route 66 a look -- it could be a better price/value for their money.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for the generous compliments and feedback. I am happy to note that you enjoyed a great night's rest, found the room clean and our new towels fluffy! Also great to hear our wireless internet provided the fast speeds guests rely on when traveling. We'll be sure to give Savannah recognition for providing a welcoming environment at check-in. In response to your comments, I'll be looking into how we can improve the experience overall.. We use online reviews as direction for improvement. Please call direct before you make your next reservation in Tucumcari so we can offer you a more desirable room location and the best rates, guaranteed. In the meantime - happy travels! Best, Donna, GM

"It is next to K-Bob's"

3
14/09/2016

We stayed at Tucumcari because it was late and we had driven most of the day. There were several choices of hotels at the I40 exit and because we have generally had good experiences at Best Westerns and it was next to K-Bob's we chose this hotel. BE ADVISED: It is the only time in the US I have found a low to the floor toilet in a hotel. If you require a standard height toilet, you must ask for a ADA compliant room.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking the time to write a review! We always enjoy hearing from our loyal Best Western members. I'm pleased to hear you enjoyed your stay with us overall and found our location convenient by K-bobs. We look forward to seeing you again the next time your travels bring you to Tucumcari, and remember that the most competitive rates are always found when booking directly with Best Western Discovery Inn! Best, Donna, GM

"Good Clean Hotel"

5
13/09/2016

I had a very positive experience staying here. I did travel with cats and one did manage to find a hiding place under the bed within the frame so just be aware of this if you have a cat that likes to hide. The people were very helpful getting my cat out from under the bed. It is a clean hotel and the people are very nice.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for highlighting cleanliness and service in your review. I am relieved we were able to help your furry friend our from her hiding place. We hope you'll visit again the next time your itinerary brings you through Tucumcari. In the meantime - happy travels! Best, Donna, GM

"Bring your cleaning supplies"

1
06/09/2016

This location is outdated and not being maintained well. I was brought some cleaning supplies to clean the hair out of the tub myself. There was so much hair, I checked under the bath mat placed on the side of the tub and was not surprised to find more hair there. The "clean" remote had debris on it but was still placed in the small box that announces it is an easy to clean remote. Not easy enough I guess. I received a partial refund. Parking is not always available directly in front of the room you are assigned or even in front of that wing on the motel. Some staff were friendly and some were not.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Please accept my deepest apologies for the frustrations you outline in your review. We work hard to not only meet but exceed guest expectations, and it is with regret from our end to learn that a quite atypical housekeeping issue added any inconvenience to your time with us. It sounds like your room was not properly readied for arrival. I want to assure you and other guests that this is a very uncommon occurrence at our hotel! We have very stringent cleaning standards and routinely receive high marks during inspections. Given the uncommon nature of this experience, we hope this will not deter you from staying with us in the future as I'm confident that we can turn this experience around and provide the exceptional hospitality that Best Western is known for. Please reach out to me through the front desk when booking next time and I can assign a team member to see your reservation through from start to finish and help personalize your experience overall. Until then, we wish you continued and safe travels! Best, Donna, GM

"Good Information"

4
02/09/2016

Very nice motel. Staff was excellent. Bed not as comfortable as some of BW other motels. (I'm Spoiled, I have a brigs mattress at home). Service during breakfast was excellent. Parking was good and grounds were clean. Pool was nice.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking the time to write such a positive review! I'm glad you enjoyed a comfortable stay with us overall and experienced the warm and welcoming environment that you know you can count on from Best Western! We look forward to seeing you again the next time you're in Tucumcari, and until then-- happy travels! Best, Donna, GM

"Patio, Best breasfast"

4
01/09/2016

Clean, good sized room, nice pool, personal patio. The hot breakfast was the best we have had on a 3 week road trip. Lots of hot and cold choices, all fresh, including fresh cut up fruit (strawberries and melon). Good value and convenient.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for your review! I'm thrilled to hear you had such a pleasant stay with us-- our complimentary homestyle breakfast is a sure hit! We look forward to seeing you again the next time you're in Tucumcari, and thank you for choosing Best Western Discovery Inn! Best, Donna, GM

"Stay Clear"

2
29/08/2016

This was an awful stop followed by another BW in Flagstaff AZ as we drove to CA. I was never so disappointed, both hotels are at best two star and should be no more than 70.00 per night!! Our bathrooms were not particularly clean, the mattress were worn, soft and lumpy, we tossed all night. The air conditioners sounded like jets and road traffic was bad. We would NEVER stay at either of these facilities again,

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for letting us know you felt disappointed in your stay. We're always saddened to hear when we have missed the mark and i have noted your feedback. In cases like this, we always ask ourselves what we could have done to turn the experience around while the guest is still on property. When presented with an issue, our usual protocol is to either solve the problem or offer an alternate room. We are inspected frequently (like all Best Westerns) and always receive high marks for cleanliness. We have quieter room locations as well,. Don't hesitate to reach out to me directly the next time your travels bring you through Tucumcari. I hope you'll give us another chance to win your loyalty. Best, Donna, GM

"Nice and clean"

4
22/08/2016

I was a little frustrated when we arrived and were told that check in was at three and there was no early check in. We looked around the town to check out the famous wall murals. When I went back to look at the BW web site I saw check in time was 2. I brought it to the desk clerks attention and she apologized and gave us a reduced rate. The rooms were clean as was the pool

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your stay and generous review. Despite a mix-up at check-in, I am pleased to know you enjoyed the rest of your visit. As a result of your experience, we're reviewing our procedures. When available, we do allow a guest to check-in early. Glad to hear the room and pool were both clean. We look forward to welcoming you again. In the meantime - safe travels! Best, Donna, GM

"Great Location and Hotel"

5
21/08/2016

Return guests to this location....always very satisfied with cleanliness and comfy bed. This was our first road trip with Sadie, our sweetheat lab. Very accomodating and loved the pet treat for her. Nice restaurant - K-Bob's next door for dinner. We'll be back through again on the next road trip west!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you Thank you for being a loyal guest of our Best Western Discovery Inn! It's great to know that you can count on a welcoming environment for you and your furry family members. We look forward to seeing you again next time and until then-- have an amazing summer! Best, Donna, GM

"One of the better places to stay in Tucumcari"

4
20/08/2016

Rooms were spacious and attractive, bed comfortable, bathroom spacious, some rooms with an outdoor sitting area. Once isn't; cleanliness excellent! Appeared to be recently remodeled. Pictures on trip advisor are dated, decor has been changed and apparently upgraded. The faculty was well-maintained and it was clear maintenance was ongoing. The pool was very clean and attractive. The breakfast was generous and the eating area clean and attractive. Opportunities for improvement, take the ice machines out of the eating area and install elevators. Also smoking is allowed on premises and the smoke from the outdoor areas on the balconies drifts to non-smoking areas.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for staying with us along your travels! I'm glad to hear you enjoyed the comforts of your room and the ambiance of our hotel. We've done several improvement and beautification projects over the last year. We look forward to seeing you again the next time you're in the area. In the meantime, I'll be looking into your suggestions for how we can make your next stay even better. Until then-- have a fantastic summer! Best, Donna, GM

"Great Stay for the Value!"

4
16/08/2016

Our room was clean, huge, and comfortable. Shower pressure was awesome. The bed could have been a little more comfortable, but we still slept just fine. The front desk suggested a wonderful restaurant in town. Breakfast was great, too. Plenty of options!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for choosing Best Western Discovery Inn for a comfortable night's rest and delicious breakfast. I'm happy to hear you had a pleasant visit overall and I'll let the front desk know their dining suggestion was perfect. We hope to see you again next time, and until then-- have a fantastic summer! Best, Donna, GM

"Great Hotel"

5
14/08/2016

This was a great hotel in a small town. The staff was all friendly. There was a great restaurant right across the parking lot. Breakfast at the hotel was really good, they even had biscuits and gravy.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your recent stay. Your comments and compliments are appreciated. For a small town, we're big on amenities. Glad you hear you enjoyed the biscuits and gravy. There is a little something for everyone at our breakfast buffet. Come and see us again. In the meantime - safe travels! Best, Donna, GM

"Positively surprised!"

4
08/08/2016

Motel style rooms with doors directly from the outside. Quiet despite being right next to the highway. The room was very spacious and very clean. Beds and pillows very comfortable. AC and wifi worked well. The outdoor pool was perfect on a hot day. The free breakfast buffet was your typical American hotel selection - weird pre-cooked scrambled eggs, sausages, gravy, biscuits, salsa. Fresh fruit, yoghurt, waffles, selection of breads for toasting. Breakfast is rather early though - 6-9am. There is a coin operated washer and dryer which was great. Only disappointment was that our room did not have a fridge - they offered to move us to another room but we decided it wasn't worth it for one night. Overall we were happy.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to review your recent stay. It sounds like you enjoyed a comfortable night's rest and delicious breakfast with us along your travels and I'm glad it was pleasant overall. As you pointed out, we do have rooms with a fridge available. Please give us a call directly when booking next time-- we'd love to help personalize your stay and insure you're in the room best suited for your needs while traveling. Looking forward to hearing from you soon, and have a fantastic summer! Best, Donna, GM

"Not Bad for Traveling Through"

3
03/08/2016

Needed a place to spend the night while traveling through New Mexico. The room was clean and the staff was nice. The room to our door opened to the parking lot, which was convenient for my mother who cannot walk far, but when doors open directly to the parking lot, I always get worried about noise at night. Luckily, the night was relatively quiet. The breakfast was pretty good for a free motel breakfast. We needed a refrigerator in the room for my mother's medication, but there are no refrigerators. There is a space for one in the TV cabinet, but nothing there but an empty space, so we kept her medication near the air conditioner. Not a bad place to spend one night when you're traveling through New Mexico.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for taking time to write a review. I'm glad to hear the hotel design was a perfect fit for you and your mother. We look forward to welcoming you again and hope it will be soon. Please let me know if there is ever anything I can assist with. Best, Donna, GM

"good stop"

4
03/08/2016

nice hotel. close to interstate. friendly and helpful staff. updating the paint while we there, nice to see the upkeep and the paint staff were careful not to be an inconvenience. place was clean and well kept. love the drive up rooms-great for quick in and out stay.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings! I'm so happy to hear that you had an enjoyable experience with us overall, starging with our super convenient location. Thank you for noticing the consideration of the team, I'll pass along your regards. We look forward to seeing you again the next time your travels bring you to the area, and thank you for choosing Best Western Discovery Inn for your most recent stay! Best, Donna, GM

"Clean "

5
02/08/2016

We got a king bed and the place was impressive. Great decor, but most of all it was clean! A/C was nice and cold. The breakfast in the morning (free buffet) had more than enough to choose from to fit anyone's diet. Great place!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings! Thank you for your recent stay and for taking the time to write such a positive review! Glad to hear that you enjoyed a clean room, cool A/C and our delicious hot breakfast buffet-- a sure way to start the day off right! Please come see us again the next time your travels bring you to the area, and remember that the best rates are always found when booking directly with Best Western Discovery Inn of Tucumcari! Best, Donna, GM

"Do not like frogs"

3
01/08/2016

I think that the staff needs to exterminate the hotel there are bugs in the surrounding areas parking lot. There were frogs in the corridor and near my hotel door. I was not as pleasant stay as the previous hotel I stayed in Tennessee which was another best Western and it was an amazing experience.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for staying at our Best Western. I'm sorry to hear that there was some discomfort with insects and frogs. Thankfully, they were not in your room. I can assure you we have a stringent cleaning schedule which includes the most current extermination technology. Frogs are seasonal visitors but I'll make our staff aware of your concerns. Don't hesitate to reach out to me the next time your travels bring you through Tucumcari. I hope you'll give us another chance to win your loyalty. Best, Donna, GM

"A well-run property ..."

4
31/07/2016

... with spacious rooms. It IS a long walk to the room where they have secured the only ice machines. I was impressed that the air conditioners are set to insure a cool room WHEN YOU GET THERE. The location is right next to Interstate 40, and a number of fast-food options are nearby.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
My sincere thanks for taking the time to recognize my team's efforts. We understand that people are our greatest asset! We would love to see you again the next time you're in New Mexico. Be sure to call us directly for the best rates and to personalize your experience overall. We'll have a chilled room waiting for you! Best, Donna, GM

"Nice hotel, comfortable beds"

5
31/07/2016

We stopped over traveling from AZ to MN. Beds were comfortable. We were happy to have a refrigerator in our room as my husband is a diabetic and we could refrigerate the insulin and also the fruit we brought with us. Very comfortable beds and the shower was great.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for highlighting the room amenities as the reasons you gave the Discovery Inn a perfect satisfaction rating. It's always great to hear when our guests have enjoyed a comfortable night's rest along their travels. Please visit again and please don't hesitate to ask if there is ever anything we can assist with. Have a wonderful summer! Best, Donna, GM

"Just OK"

3
18/07/2016

A good stopping point on a road trip for a night or two but wouldn't want to spend any amount of time there. Rooms are clean and spacious but the property is old and showing its age. Breakfast was ok and the beds were comfy. So all and all a good experience. Not all rooms have a refrigerator so make sure you ask for one at check in.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. I'm glad to hear you had a pleasant time with us overall, although we'd like to do more in order to provide more than just a mediocre experience on your next visit. Please give us a call directly when booking so that we can help to personalize your stay and insure that you're in the room best suited to your specific needs while traveling. We look forward to hearing from you and in the meantime, have a fantastic summer! Best, Donna, GM

"Great hotel and great value"

4
15/07/2016

This hotel is half way from my Kansas City to Phoenix trips. I have been staying at this hotel for over 20 plus years and have never had a problem. This is a very progressive hotel,always updating their facilities and adding new services. The staff has always provided for me with any request I have had. I highly recommend this hotel, on my last stay the hotel was fully booked when I checked out.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for being a loyal guest of our Best Western Discovery Inn. It's such an honor to know that for the last 20 years, you've known you can count on us for a comfortable night's rest along your travels. I'd say that's an excellent testament to our consistency from an expert who would know! We look forward to seeing you again next time and have an amazing summer! Best, Donna, GM

"Very good!"

4
15/07/2016

Spent a night in this place. Honestly was expecting something pretty average according to reviews. Was pleasantly surprised! Well over my expectations! Stuff was very welcoming, warm and friendly. Room was clean and up to date. Had some extras. Gym was good. Pool was outside so there were lots of bugs in it but it was 8ft deep! Breakfast was good as well. Overall enjoyed my stay.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to leave feedback on your recent stay. There's nothing better that hearing that we not only met, but exceeded expectations. We hope you'll come enjoy another visit with us the next time you're in Tucumcari, and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Happy travels! Best, Donna, GM

"It is an all around winner"

5
12/07/2016

This hotel is perfectly located off of I-40, it is clean, well kept, modern, and did I mention clean. Comfortable beds good value for your money. Nice sized rooms. Very nice breakfast, good coffee, polite breakfast staff. It is really a nice hotel we enjoyed it so much we stayed there on our way out and on our way back home, plenty of parking if you are towing an RV or large trailers.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to review your stay with us. I'm glad you liked it so much that you decided to come back again-- that's exactly what we like to hear! We hope to see you again the next time you're traveling through and thank you for your loyalty to Best Western Discovery Inn. Happy travels! Best, Donna, GM

"Luxury Stay"

5
12/07/2016

My wife and I stayed at this motel on our way to her 50th reunion in Illinois. We found it really luxurious from our experiences staying in motels. Very nice spacious accommodations, with every amenity needed. The wi-fi was an easy hookup and fast. Excellent eateries including restaurants and fast food establishments were within a block of the motel, which was a within sight of the freeway. A recommended place to stay.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to review your recent stay with us along your travels. I'm glad to hear you had a pleasant stay overall and found us a cut above the mediocre. Enjoy the rest of your summer, and I hope you had a fantastic time at the reunion. Happy travels! Best, Donna, GM

"No Hot Water"

3
05/07/2016

No hot water in the shower. Hard to enjoy the stay after a long road trip, and then run out of hot water. Everything else was just fine. It a nice place to stay if you need to, but there are other options nearby.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. Please accept my apologies for the maintenance emergency we encountered during your stay. While it's rare, occasionally these things do occur, and it is with regret from our end that it happened during your time with us. I hope you'll give us the opportunity to win back your loyalty. Please give our front desk a call directly when booking next time, and we'd be happy to personalize your stay overall and insure that you're in the room best suited to your specific needs while traveling. I'm certain we can provide the exceptional hospitality that Best Western Discovery Inn is best known for. Until then, have an amazing summer! Best, Donna, GM

"Older Looking Hotel but had a good experience"

3
04/07/2016

I spent one night there with my family. The room was stark but functional. The breakfast was what you would expect to find at a Best Western. The pool was terrific. My three children swam and had a great time. This is a great place to stay for one night. The price is reasonable. There appear to be two newer hotels close by (Holiday Inn and La Quinta) and you should consider those as well(I do not know how their prices compare to Best Western). I would stay here again for one night.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to leave feedback on your recent stay. It's always concerning when we see a 3 star review but it sounds like you had a pleasant time overall and enjoyed your time with us. We hope to see you again the next time you're in the area and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Happy travels! Best, Donna, GM

"A Gem in the Desert"

5
04/07/2016

This hotel has it all - clean, comfortable, beautiful rooms, lovely pool, and wonderful staff. I wish I needed to be in New Mexico more often, as this was a very pleasant place to stay and also convenient.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thanks for the feedback! We would love to see you again the next time you're in New Mexico. Be sure to call us directly for the best rates and to personalize your experience overall. Looking forward to hearing from you and until then-- have a fantastic summer! Best, Donna, GM

"No room at the Inn"

1
30/06/2016

An unplanned road trip took me to Texas. Being a Diamond in Best Western, I stay there as often as possible. The Tucumcari BW was my fourth stop trying to find a room, with the same results, no rooms. I am happy that my favorite chain is busy but I was infuriated when the desk clerk's response to my relaying this as my 4th stop was "Great for us, sucks for you" as he turned and walked back into the office. A shame one extremely unprofessional employee can scar the entire chain.

"good hotel"

4
28/06/2016

all went fine.room was large,cleanbeds comfortable.they have outdoor swimming pool which we did not use.big drawback is no mini fridge or microwave in the room.also price was little high,we used to stay in nicer places for less,but oh well..

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback on your recent stay. I'm happy to hear you enjoyed the cleanliness of your room and the comfort of your bed. We do have rooms available that contain the fridge and microwave. Please give us a call directly the next time you're booking with us and we can help to insure that you're in the room best suited to your specific needs while traveling. Until then, have a fantastic summer! Best, Donna, GM

"Close to interstate highway, but not as noisy as expected"

3
27/06/2016

We spent the night when travelling through New Mexico with a pet. The hotel charged a $10 pet charge in addition to the cost of the room. I was concerned about the location of the room, on the back of the building, close to a busy interstate highway. However, the highway noise was not noticeable in the room and didn't impact our experience. The hotel has been updated and has nice curb appeal. Room, 144, is for disabled travelers and has a large bathroom. The room was adequate and the bed was soft. Breakfast was what we expected with this class of motel. There are several restaurants within easy walking distance of the Best Western.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to review your recent stay. It's always concerning when we see a 3 star review but it sounds like you enjoyed your stay with us overall and the pet friendly atmosphere while traveling with your furry friend. We hope to see you again the next time you are passing through Tucumcari and until then, happy travels! Best, Donna, GM

"Returned for another stay over"

5
27/06/2016

Same as before, great rooms, with super friendly Staff. The free breakfast is one of the best. The grounds are neat and kept up. Peaceful night's sleep. No wierdos or crazies on the grounds. This is our regular stay on regular trips to Texas.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for being a loyal guest of our Best Western Discovery Inn! It's great to know that you can count on us for a welcoming environment and comfortable accommodations when passing through en route to Texas. We look forward to seeing you again next time and until then-- have an amazing summer! Best, Donna, GM

"Pleasant experience"

5
23/06/2016

Very good place to stay with pet. We had a nice room with an enclosed patio. Small frig and micro. Convenient walking area for walking pets. Staff and housekeeping very friendly. A very nice breakfast. Air conditioning worked very well. Reasonable rates.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to review your recent stay! I'm glad we could offer a cool, relaxing night's rest away from the New Mexico heat and that you found the environment of our hotel welcoming and hospitable. We look forward to seeing you again the next time you're in the area, and until then-- have a fantastic summer! Best, Donna, GM

"Saved again!"

5
23/06/2016

Lovely hotel, breakfast was good and had a wide variety of choices. If you are traveling with a pet, this is a perfect place. No dog smell, no stinky carpets, sliding door and ease to potty or walk your pet. The front desk manager was super great (Joe).

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to tell us of your experience! I'm happy to hear you and your furry friend had such a pleasant time overall. Joe is a valuable member of our team here and will be thrilled to know you had such kind things to say about him-- I'll be sure to pass along! We hope to see you again the next time you're in Tucumcari, and until then, happy travels! Best, Donna, GM

"Wonderful!"

5
15/06/2016

Family of 5 spent a wonderful week here. There was plenty of room, great beds and good quality towels, refrigerator but no microwave, a/c worked perfectly and QUIETLY and the staff was friendliest I have seen at a motel.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to review your recent extended stay! Sounds like you had a pleasant visit overall, which is great to hear since you stayed with us long enough to experience everything we have to offer-- you are a “guest expert”! Our staff will be happy to know you had such kind things to say about them, and I'll be sure to share. We look forward to seeing you again next time, and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Have an amazing summer! Best, Donna, GM

"Meh"

2
14/06/2016

OK, by minimal standards. Just a bit grossed out. Not just the cleanliness (used floss pick left in a chair in the room upon check-in), but the general attention to detail. Is it really necessary to have deliveries through the breakfast area during breakfast? Witnessed more than one senior with limited mobility have to make accommodations for the delivery person . . . at 7:00 in the morning ?! Thanks, but no thanks. Can find better.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Please accept my apologies for the frustrations you describe in your review. While it's always a disappointment to hear when we have missed the mark for exceptional hospitality, we use this feedback to learn how to improve guest experiences. I apologize that it sounds like your room was not properly readied for arrival. When brought to our attention, we are more than happy to correct any oversight or offer an alternate room if needed, so please don't hesitate to let us know during your stay. Also, my apologies for the time of delivery. While it's impossible to determine exactly when mail and supplies will arrive on their shipments, I'm sorry for any inconvenience it caused you. We hope to see you again the next time you're in Tucumcari and until then, happy travels! Best, Donna, GM

"Clean, comfortable, but loud"

3
11/06/2016

The only negative I have about this place is that our room on the ground floor was extremely noisy, due to our ability to hear every step taken by the people in the room above us (and there were LOTS of steps taken). Although this isn't the fault of the motel, it is basic (inexpensive) construction which allows for sounds to carry so much. The bedding was fine, AC worked ok. Room was small for the price.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. While I'm glad you found the room itself, I'm sorry to hear you were bothered by noisy neighbors. Please don't hesitate to give us a call in this instance, as we are more than happy to look into finding a solution whether it means quieting the source of the disturbance or offering a room in an alternate location. Please come see us again the next time you're in Tucumcari and until then-- happy travels! Best, Donna, GM

"Ok Place to overnight."

3
11/06/2016

There is nothing particularly bad or good about this Best Western. The room was reasonably clean and comfortable although somewhat dark (which may be ok depending upon your preference). I recommend a 2d floor room because in our first floor room, we could here the upstairs guest walking about (which oddly started about 4:00 a.m.). The free breakfast was typical for type of motel.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for staying with us along your travels! I'm glad to hear you enjoyed the comforts of your room, and I apologize for any inconvenience due to neighboring guests. We look forward to seeing you again the next time you're in the area and until then-- have a fantastic summer! Best, Donna, GM

"Vintage motel, Very good breakfast, hard bed, no elevators"

3
09/06/2016

60-70 style motel. Greeting: no smile, scripted, board. I had to stop him mid stream to tell him we had a reservation. He asked 3 times if we had a pet. Beside an extra charge for a pet, if we did, I believe their practice is to assign the first floor rooms to those with pets. There are no elevators to the second floor rooms, this may be difficult for some. The bed was hard and pillows very soft to me, so took me a while to fall asleep. Room, except for sticky carpet, and refrigerator were clean, Wifi worked fine. Turned off the A/C, too loud. Breakfast very good: loved the build your own oatmeal choices, 2 egg choices, sausage, hashbrowns, biscuits/breads/muffins, excellent fruit selections even grapefruit halves, waffles, yogert, large variety of beverages. Easy access from Hwy 40. Gas and restaurants in close proximity. OK for quick stay.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for taking time to leave feedback on your recent stay! I'm glad to hear you enjoyed our delicious hot breakfast-- the oatmeal bar is an often commented on favorite! Please let us know if you have any preference on room location when checking in, as we are more than happy to help determine which room would be best suited to your specific needs while traveling and will accommodate to the best of our ability given availability. Our hotel was actually built in the 80's. We hope to see you again the next time you're passing through, and we wish you continued and safe travels until then! Best, Donna, GM

"Best western stay"

4
06/06/2016

We drive between Mesa AZ and St Paul MN in the fall and the spring. We stay at Best Westerns because the hotels are always clean and quiet no mater what state it is in. They are also in every state and city.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for choosing Best Western Discovery Inn for a comfortable night's rest and delicious breakfast along your travels to Minnesota. I'm happy to hear you had a pleasant visit overall rejuvenating between days of travel. We hope to see you again next time, and until then-- have a fantastic summer! Best, Donna, GM

"Good value for the money, large rooms"

5
01/06/2016

CLEAN, that is very important to me. The queen beds were great. Got a roll away as well. The hotel is an older one, so the bathroom was small, but why is a big one necessary in a place you are sleeping in for one night? The room was fresh. Undergoing renovation. We were on the interstate side, but were not bothered by noise. The folks at the front desk were super nice. And they had cookies for all. Breakfast was good, but I don't care for flavored oatmeal. There was a large variety of food there.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to review! Our front desk and housekeeping staff will be happy to know you had such kind comments about your stay with us. We look forward to seeing you again the next time you're in the area and in the meantime, have an amazing summer! Best, Donna, GM

"Excellent value and pet friendly"

5
01/06/2016

We were travelling thru the area on our way to Georgia. It was time to stop for the night for dinner and rest, so we looked up a pet friendly Best Western in our AAA "travelling with pets" directory book. This motel is clean, reasonably priced, and handy to main roads and restaurants. We enjoyed a good night's rest and the breakfast buffet. Best Western is our favorite motel chain when we travel.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to leave feedback about your recent experience with us! I'm thrilled to hear you had a comfortable, relaxing stay while along your travels with your furry friend. We hope to see you again the next time you're in the area, and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Have a fantastic summer! Best, Donna, GM

"Moving my Dad"

5
01/06/2016

at the BW I always feel safe and the rooms are clean and the breakfast are great, we can have breakfast and get right on the road, we traveling from Oklahoma to San Leandro Ca, I will not stop until I see a BW, love this hotel

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your recent stay and taking time to tell us what you think! I'm glad we could provide a comfortable night of rest along such a long trip. I hope all went well with the move and we look forward to seeing you again next time. Until then, have an amazing summer and happy travels! Best, Donna, GM

"Clean Rooms"

5
31/05/2016

Best Western had the cleanest rooms I have ever been in for hotels. Excellent service and all staff was vey friendly. They gave us recommendations where to eat and where the places were located. Couldn't have asked for more professional staff and everyone down to the cleaning lady was very kind.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for your recent stay with us! I'm so glad to hear the welcoming nature of our staff and a clean, comfortable room added up to such a positive experience during your time with us. We look forward to seeing you again next time, and until then-- have an amazing summer! Best, Donna, GM

"Nice, but internet to slow"

4
26/05/2016

The room had been nice and clean and we did get a rollaway bed we asked for. The pool is small but ok. The internet in the room wasnt working at all just in or near the lobby it was able to connect. Breakfast was ok.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for your feedback! I'm glad to hear you enjoyed the comforts of your room overall and had a pleasant stay with us. I'm sorry to hear of the technical difficulties with the internet during your time with us. While it's not a common complaint, occasionally in this age of technology there can be hiccups from time to time. I have noted your comments and am investigating with my team. We hope to see you again the next time you're in the area, and until then-- have an amazing summer! Best, Donna, GM

"need to stretch"

5
26/05/2016

this is a very clean and friendly hotel with easy access to the highway. Breakfast was excellent with a wide variety of choices. The bed was very comfortable. this is our choice every time we drive thru Tucumcari New Mexico

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for taking time to review your recent stay with us! I'm glad we could provide the perfect place to stretch out and get some rest along your travels through Tucumcari. Please come see us again next time and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Happy travels! Best, Donna, GM

"Great value"

5
23/05/2016

We have stayed here multiple times with a large group and the service is fantastic. I highly recommend this hotel for anyone staying in Tucumcari, New Mexico. There are a variety of eating establishments near the hotel along with several gas stations.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your recent group stay! We appreciate your loyalty to Best Western Discovery Inn and look forward to seeing you again the next time you're in Tucumcari. Remember that the most competitive rates are always found when booking direct, and have an amazing summer! Best, Donna, GM

"just average because of room location"

3
20/05/2016

I used a coupon for this Best Western. It was a good price, but sometimes you get what you pay for. The coupon rate was only good for the second level, which faced the interstate, therefore, quite noisy. Room was clean and quite nice. so I guess you can't have it all. Wifi was non-existent. Had alot of trouble trying to connect. Breakfast was ok.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. While it sounds like you enjoyed the room overall and got a nice value on the price, I apologize that you didn't like your room location. When coming in on a special, we also have to consider availability as far as honoring any special requests on location. Thank you for bringing it to our attention about the Wifi-- that's not a typical complaint, so we will definitely investigate further. However, I apologize for the technical difficulties during your stay. We hope to see you again the next time you're in Tucumcari and until then, happy travels! Best, Donna, GM

"Great Place"

5
20/05/2016

Very clean,newly up dated. Nice room very comfortable bead. great hot breakfast and coffee. High speed internet, HPO, ESPN, cable TV. Great meeting room. Friendly staff .Exercise Room, clean swimming pool, pet friendly . Restaurant and bar next-door. Truck parking.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to write such a positive review! I'm glad you enjoyed your stay with us overall and that you found our channel line up entertaining. Always a nice touch to a relaxing night! We hope to see you again soon, and have an amazing summer until then! Best, Donna, GM

"Good Cross-Country Stop"

4
17/05/2016

This fairly new facility is right on I-40 and a convenient stop for cross-country travelers. It well maintained and clean with a well-lit parking lot and a good full hot breakfast. It is near gas stations and fast good restaurants, but if you're not too tired it's worth driving a couple of miles north to see the old section of Route 66. This is one of the longest preserved streaches there is.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for choosing Best Western Discovery Inn for a great night's rest along your explorations of Route 66. I'm glad you found our central location as beneficial once settling in for the evening. Please come see us again the next time you're in Tucumcari and remember that the best rates are always found when booking direct. Happy travels! Best, Donna, GM

"Meh"

3
15/05/2016

It was comfortable and seemed clean. There was a breakfast bar in the morning and it was good. There was a nice selection and it was kid friendly. The grounds were not very well kept and didn't inspire the greatest sense of safety. The staff was nice enough. There was nothing great and nothing terrible. It was a decent place to stay over night.

"Cross Country traveler"

3
14/05/2016

Wife and I were traveling cross country ..so we never knew where we were going to stay the night. This hotel was right off the freeway and easy off and on. Although the room had been re-modeled you could see daylight around the door . Also , I thought 112.00 including taxes was to much to pay . Very good breakfast.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. I'm glad to hear you enjoyed a comfortable night's rest with us along your cross country travels. Please note that while we remain mindful to always have competitive rates to what's comparable in the area, the best way to insure you're getting the lowest possible is to book with us direct. We are happy to discuss all room options and discounts available to get you the most value. We hope to see you again next time and until then-- happy travels! Best, Donna, GM

"Albuquerque Trip"

5
09/05/2016

Excellent, Hotel was clean, staff was friendly and the rooms were exceptionally clean. The breakfast was good and hot. Hotel was biker friendly and allowed us to park under the front covered area, very nice since it was raining. Only negative is no fridge in the room.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for your review! So happy to hear it worked out so well along your journey on the bikes for a great night's rest here in Tucumcari. We hope to see you again next time you're in the area, and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Happy travels! Best, Donna, GM

"Try Tucumcari"

4
08/05/2016

After a long day of driving we enjoyed our rest over in Tucumcari's Best Western. To our relief, the motel was very accessible from I-40. The property was good and as a bonus it is located right next to a great steak house (with bar) and a good gas station. Would certainly recommend stopping here.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thanks for your recent stay with us. I'm glad we were able to provide a peaceful retreat along your travels of I-40. Steak and a relaxing night's sleep certainly helps ease a long day! We look forward to seeing you again the next time you're passing through and until then, happy travels! Best, Donna, GM

"our vacation"

5
07/05/2016

We have found Best Western motels to have the best quality for the money. Very helpful staff, and complimentary Breakfast was very good. Staff went out of their way to be pleasant and helpful. Dan Dillaha

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, Mr. Dillaha! Thanks for taking the time to review your recent experience with us. I'm glad you had a pleasant stay overall and you found our staff provided a welcoming environment. We hope to see you again the next time you're in the area and until then-- happy travels! Best, Donna, GM

"best western Tucomcari, NM"

3
07/05/2016

No refrigerator or microwave in the room. No indoor corridors so have to climb outside stairs to the room. Room was clean and adequate. Breakfast was wonderful. If you are on the wrong side of the building you face the freeway and it is quite noisy.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. I'm happy to hear you enjoyed our delicious, hot breakfast buffet and the cleanliness of your room. We do have rooms with options such as a refrigerator or microwave. Please give us a call directly when booking next time so that we can help to personalize your experience overall and ensure that you're in the room best suited to your specific needs while traveling. Looking forward to hearing from you and in the meantime, we wish you continued and safe travels! Best, Donna, GM

"Good hotel Pool is seasonal (not mentioned)"

4
06/05/2016

This hotel was very nice. The only problem I had was the fact that I specifically booked this hotel due to the property having a pool. Online it did not specify that it was seasonal. So after a very long stretch in the car thinking of relaxing in the pool ... dreams crushed!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for your feedback. While happy to hear you enjoyed the comforts of our hotel, I apologize for the miscommunication with our pool. Although unsure of which outside source was used to book the room, when booking directly with us and on our website, we do have our pool listed as seasonal. One way to avoid confusion in the future is to book direct so that we can make sure you're in the best room for your needs and relay all pertinent information about our hotel. We hope to see you again the next time you're in Tucumcari and until then-- happy travels! Best, Donna, GM

"Nice stay"

5
04/05/2016

nice hotel room, nothing bad to say about it. Will suggest ceiling fan and need more trash cans. And the new light bulbs are not very bright, we read a lot so they were nice enuf to bring us a 100 watt bulb which helped a lot.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to review. So glad to hear you had a pleasant visit with us overall, and that we were able to kick up the wattage to illuminate better for reading. Please come see us again the next time you're in Tucumcari and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Happy travels! Best, Donna, GM

"pool cosed but comfortable big rooms"

4
04/05/2016

good but pool was outside and closed. We only stopped at this location to go swimming and found out later the pool wasn't even open for the season. The rooms are Nice and big. Tv selection was kinda poor

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. I'm happy you enjoyed the comforts of your room. Sorry to hear of the disappointment with our pool being closed. As it's outside, it is seasonal depending on the weather and we aren't quite into summer just yet where that's predictable. We hope to see you again the next time you're in the area, and until then, we wish you continued and safe travels!

"Greatly Improved over several years ago"

5
02/05/2016

I say it is improved, but at my last visit here the water heaters were being replaced as an emergency repair, so we had to change motels. This visit was exemplary. All of the personnel were very nice and conducted themselves in a professional manner. Our room was spotless and in great condition. We used the guest laundry and were happy with the results.And they had fresh hot cookies for the guests. We ate at Ka-Bobs next door and it was good.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. I'm happy to hear that after giving us another chance following a quite atypical situation in the past, you decided to give us another try and had a wonderful time! Guests love the warm cookies-- glad you enjoyed them! Looking forward to seeing you again the next time you're in the area, and until then-- happy travels! Best, Donna, GM

"Stopping for the night after being a snowbird in AZ"

4
25/04/2016

This is a very nice place to spend an evening while traveling home from a 3 month winter in AZ. The room was clean and comfortable. The only complaint was the tractor trailer that was parked in the neighboring hotel parking lot. He was running his unit most of the night and the noise drifted over to us. But we slept pretty much all night anyway.There was also a very nice breakfast served early the next morning.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings and thank you for choosing Best Western Discovery Inn for your last night as AZ snowbirds! I'm glad we could provide a comfortable night's rest before your travels home. Looking forward to seeing you again next time, and until then, we wish you continued and safe travels! Best, Donna, GM

"We'll write this one down"

5
24/04/2016

We've stopped in Tucumcari many times on our way home to Chicago from Arizona, but we can never remember where we stayed. We picked the Discovery Inn from a coupon book and TripAdvisor reviews. It was a great choice. Large, spotlessly clean, comfortable rooms. Really big bathroom with sink away from shower. Nice little balcony overlooking the seasonally opened pool. The hot breakfast was outstanding. Waffles, eggs, sausage, biscuits, gravy, fruit, and more. The only negative might be the strength of the wifi, but that wasn't important to us on this trip. Staff was very efficient and courteous. We'll write this one down so we remember next year!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Wow-- thanks for taking time to write such a positive review! It's such an honor to hear when our guests experience exceptional hospitality with us, as we are always striving to do exactly that for our valued guests. We look forward to seeing you again next year, and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Happy travels!

"Tucumcari NM"

4
21/04/2016

This was a good hotel we had a little porch on the back which was a nice touch but was too cold to enjoy it much. We got up the next morning and the place was full, it had snowed that night and the roads took a while to clear. The staff was nice.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for your recent stay! I'm glad you enjoyed it overall. You'll have to come see us again when the weather is more cooperative and you can enjoy the back porch. We hope to see you again soon, and in the meantime, we wish you continued and safe travels! Best, Donna, GM

"Best western hotel"

5
20/04/2016

I love staying while traveling from Omaha to Cave Creek Az. It is a half way point always clean and friendly Great free breakfast buffet warm cookies at checkin close to interstate and restaurants . Free wifi connection

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings and thank you for your loyalty to our Best Western Discovery Inn. We consider is a high honor that you know you can count on us for a comfortable night's rest and delicious breakfast when traveling through Tucumcari. We look forward to seeing you again next time and until then, happy travels! Best, Donna GM

"Never"

2
19/04/2016

Due to coming down with flu, I needed to make an unplanned overnight stop on my trip west. I drove for a half hour and past many other motels to find the Tucumcari Best Western. It was mid-week and mid-afternoon. They were not busy. I was assigned a room on the second floor. There are no elevators. Since I wasn't feeling well, I asked for help hauling my suitcases up the stairs. The man at the desk declined due to a bad shoulder. I decided to drag it up it myself rather than wait for "maintenance". Did I say they were not busy and the parking lot was empty? Seeing that the room they had given me was not just on the second floor but on the noisy freeway side of the building put me right over my edge. I'm now happily across the street at the Holiday Inn Express. It's more than I need, but at least I'll get some sleep.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. Please accept my apologies for the frustrations you describe. It sounds like you were having a rough trip already, and it was never our intention to add any inconvenience to it. While I apologize that our front desk agent wasn't able to help carry your luggage due to injury, it does sound like help was offered although declined. It is with regret from our end that we were unable to take care of this during your stay, but we would like the opportunity to turn this around. Please give us a call directly the next time you're in Tucumcari so that I may assign a team member to help personalize your experience overall and ensure that you're in the room best suited to your specific needs while traveling. Until then, we wish you continued and safe travels! Best, Donna, GM

"hotel"

5
17/04/2016

it was great and the desk clerk was on top of every thing I asked him, the breakfast before i left was fantastic, i hope the rest of my stops are going to be the same. I will be looking forward to it to see if i am going to feel the same way.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback on your recent stay. Glad to hear we delivered exceptional hospitality-- always our goal! Happy travels, and please come see us again next time! Best, Donna, GM

"would stay again"

4
17/04/2016

Found this hotel to be one of the better ones found in Tucumcari for the price, Complimentary breakfast was extensive and food was fresh. Location was easily accessible and 200 characters is too much to write

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for choosing Best Western Discovery Inn. Short and sweet is great-- we appreciate that you took the time to let us know what a great time you had! Looking forward to seeing you again next time, and remember that the best rates are always found when booking direct. Happy travels! Best, Donna, GM

"Still a great stop when traveling through"

4
13/04/2016

Stayed there again after about a year on our way back from Arizona. Still same nice people running it, best breakfast room and offerings you'll find short of a cooked to order place. Spotless. These people care about their jobs and this business. Great value. Internet much improved from last year.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your loyalty to our Best Western Discovery Inn! I'm glad to hear that when looking for a place you can count on for a comfortable night's rest and delicious and hot breakfast-- we do not disappoint! We look forward to seeing you again next time, and remember that the best rates are always found when booking directly. Happy travels! Best, Donna, GM

"A Pleasing Stay in New Mexico"

5
12/04/2016

On a cross country trip we stayed at the Best Western Discovery Inn. It was ideally located just of Interstate 40 with easy on and off access. The room was very comfortable and well maintained. The staff was welcoming and helpful and wanted to ensure we had a good stay. The breakfast bar was very good with a wide variety of choices. The food was well presented and well maintained by the lady in charge of the area. Check-in and check-out was prompt and efficient with good staff.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to write such a positive review! Sound like it was a pleasant experience overall during your visit. Please come see us again the next time you're in Tucumcari, and until then-- we wish you continued and safe travels! Best, Donna, GM

"Tucumcari Best Western"

5
11/04/2016

Very comfortable. Nice to have a table in our room so we could play cards, which we like to do. Only disappointment was that there was no microwave in our room. There was a nice variety of offerings for the Continental breakfast.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for providing feedback on your recent stay. I'm glad to hear you enjoyed playing cards and a relaxing night with us. We do have a microwave down in the lobby for guest use, which many of our guest find helpful. Looking forward to seeing you again the next time you're in the area, and remember that the best rates are always found when booking directly with Best Western Discovery Inn! Happy travels! Donna, GM

"Misleading on availability of the pool"

2
08/04/2016

My friend and I booked this BW specifically because it said it had a pool that you could take a dip in before starting your day. Never did it mention that the pool was seasonal. Huge let down as we drove 760 miles and were looking forward to a swim. It's clean, the room entrances is outside (I carry door alarms for outside doors and connecting doors) and the room is fairly large. Other than that the place is fine. Not the best Best Western I've been in and if you want a pool you can travel about 50 more miles west (or stop 50 miles sooner) at Santa Rosa, NM and they have two pools. One is heated and one is not heated. Currently the one that is heated is undergoing a remodel and isn't open. It pays to advertise what you really have to offer.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. I'm glad to hear you enjoyed the room itself. . Although it's standard that most outdoor pools are seasonal, I apologize for the confusion. Please give us a call directly when booking next time so that we can help personalize your experience overall and insure you're in the room best suited to your specific needs while traveling and help answer any questions you may have. We hope to hear from you soon, and in the meantime, happy travels! Best, Donna, GM

"good hotel except for internet"

4
08/04/2016

great experience except the internet range was touchy at the extreme end of the hotel where our room was located. Ate at K Bob's next door and had a good meal. Nice to have this location past Albequerque on our way west, to break up the trip. The Indian's overlook was a nice view nearby.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to review your stay with us! I'm glad to hear we offered a nice respite along your travels, and you enjoyed K Bob's next door. Internet signal is typically strong in the majority of our rooms, but technology can be tricky sometimes. I'm sorry for any frustration this caused. We can usually offer a happy solution with an alternate, just let us know. Looking forward to seeing you again next time, and until then, happy travels! Best, Donna, GM

"Thanks Laura, for making a long day even longer"

2
06/04/2016

After a 9 hour drive to get there, the front desk was rude and unaccommodating. My father had made the reservation for me as I was traveling on a cash only basis with limited funds. She would not accept the card on file, charged me a higher rate because I had to re-book and pay with cash I did not have. Then she tried to have me sign a waiver for the incidentals and pet deposit--on the very credit card she just said she could not accept. I was thentold that the Wi-Fi was not working and the only signal was from the hotel across the street! That alone should have warranted a discounted rate. So disappointed in my stay as I have stayed at Best Western on many occasion and never had a problem. The easiest and cheapest way to make a guest happy is a little kindness!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Please accept my apologies for the frustrations you describe in your review. It sounds like you had a rough day, and the last thing we ever want to do is add to that. As we are constantly remaining conscious to the safety of our guests, and that includes the threat of identity theft-- we do require that guests check in with the card on the reservation and that the card be present to charge the room. Although it was not intentional, we did not mean to cause any hassle. I agree that a little kindness goes a long way, and it is with regret from our end that we were unable to resolve this during your stay. However, we would love the opportunity to win back your loyalty. Please give us a call directly when booking next time so that we can help to personalize your stay overall and help to insure that you're in the best room suited to your specific needs while travels. At that time, we'd be happy to answer any questions you may have to avoid any confusion upon check in. Looking forward to hearing from you, and until then-- safe travels! Best, Donna, GM

"BW Discovery in Tucumcari, New Mexico"

4
04/04/2016

The property was in a good location. The staff was wonderful. The room was clean and nicely furnished. I did not use the pool or exercise equipment. Breakfast was good. Overall, my visit was very good.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for choosing Best Western Discovery Inn along your travels. I'm glad to hear you enjoyed a great night's rest with us! Please come see us again the next time you're in Tucumcari, and until then, we wish you continued and safe travels! Best, Donna, GM

"A very lovely Inn"

5
03/04/2016

The appearance, staff and ambiance of this hotel is excellent. We have stayed here more than once and always look forward to stopping here. All staff are very friendly and always greet us with a smile and a hello.

"Best Hotel Stay yet!"

5
01/04/2016

Great place to stay, reasonable price, excellent check in staff, very helpful and efficient. Attractive building in and out, very welcoming, very spacious, comfortable room, close parking, near to a very nice restaurant and best of all a great breakfast, not just your packaged eggs and sausage, but home cooked oatmeal and all of the other breakfast stuff (fruit , yogurt, bagels, toast etc) -thoroughly enjoyed my stay and would recommend it to others - too bad that other Best Westerns did not copy what goes on at the Best Western Discovery Inn in Tucumcari New Mexico

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback on your recent stay! So glad to hear you enjoyed your room, and the welcoming vibe of our “home away from home”. We look forward to seeing you again next time, and remember that the most competitive rates are always found when booking directly with Best Western Discovery Inn. Happy travels! Best, Donna, GM

"Enjoyed our stay"

5
31/03/2016

We arrived late on the first leg of hour 20 hour trip the gentlemen at the front desk was polite and got us checked in quickly. We got a downstairs room which helped with all the luggage we had. Beds were comfy, plenty of channels on TV, room was clean. Checkout was easy had no issues and the breakfast was good. Eggs, biscuits and gravy, hard boiled eggs, yogurt, pastries, and saugage. I would recommended this hotel to anyone traveling through the area.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to tell us about your experience. I'm glad to hear you enjoyed a relaxing night and hearty breakfast with us before continuing along your travels. We hope to see you again next time you're in the area or passing through, and until then-- we wish you continued and safe travels! Best, Donna, GM

"Great Stop For The Evening"

4
30/03/2016

This BW motel is a great stop for an overnight stay or longer right off of the Interstate highway I-40. The friendly registration desk employees and others on staff are very freindly and helpful as well. The room we stayed in for one night was welcoming, in that it had a comfortable bed, lounge chair and desk. The bathroom was clean and well provided with good toiletries. Lighting was very good in various places. "A home away from home".

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for choosing Best Western Discovery Inn as your “home away from home” when visiting Tucumcari, NM! I'm glad you found us beneficial in getting a comfortable night's rest along your travels. We look forward to seeing you again the next time you're in the area, and until then-- please enjoy happy travels! Best, Donna, GM

"Overnight"

4
20/03/2016

Attendant at the front desk was very helpful. There was a slight problem with the price and she was able to give us the price we thought was right. The room was clean and the hotel was centrally located. We had choices for dinner that were within walking distance. I recommend this establishment.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback on your recent stay. I'm happy to hear we were able to work with you to achieve the value you were looking for. Please come see us again the next time you're traveling through Tucumcari, and we wish you continued and safe travels until then! Best, Donna, GM

"Nice surprise in Tucumcari!"

5
17/03/2016

We booked our stay at this hotel because of a class in Tucumcari. Our pleasant experience began with the friendly and efficient reception staff and continued throughout our stay. The hotel is clean, our room was spotless, and the breakfasts were good. We would definitely stay there again. Loved the Native American baskets display in the foyer!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for taking the time to write such a positive review about your recent stay with us. It's always good to hear when we've been a pleasant surprise, as our goal is to provide exceptional hospitality to each of our valued guests, and this means we are right on track. We hope to see you again for a relaxing stay the next time your travels bring you to Tucumcari and until then, happy travels! Best, Donna, GM

"On our way home to Minnesota"

4
15/03/2016

We found many improvements at this hotel. The room was very clean and comfortable. We will stay at this hotel again when we are in New Mexico. We feel that the staff is very efficient when checking in and out.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking time to review your recent stay with us. I'm glad you chose us for a relaxing night and delicious breakfast for rejuvenation along your travels. We look forward to seeing you again next time, and we wish you safe travels on your journey home to Minnesota! Best, Donna, GM

"Rude front desk clerk."

1
02/03/2016

Woman at desk was rude, I left for another hotel. She refused to let me pay cash, I've paid cash many times at hotels all over. No idea why they would discriminate against me based on that. Don't waste time here. Second bad experience I've had at best western this week. I'm going to give up on this chain altogether.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your review. I am sorry to hear there was an issue with your check-in that inhibited your ability to enjoy our hotel. While we do accept cash for the room payment, we don't accept cash for the room security deposit. This is standard practice at most hotels in this day and age. Regardless, we hope that you found a room that was more suited to your needs at the moment. I will speak to the team in order that we explore how we can more effectively communicate our hotel policies. We hope that you will consider staying again the next time you pass through beautiful Tucumcari. Best, Donna, GM

"Clean, Quiet, Comfortable and Great People"

5
26/02/2016

The title says it all... good place to stay. I traveled to Dallas and back to Canada and stay at Best Western most of my trips. good quality and for the most part good value. I would recommend staying at this hotel if you're on the road or in the area needing a bed for the night.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for your review! It is our goal to encompass all of what you've said in delivering consistent, exceptional hospitality and it's great to know that sentiment travels through to our valued guests. We hope to see you again the next time you're in the area, and remember that the best rates are always found when booking directly with Best Western Discovery Inn of Tucumcari. Happy travels! Best, Donna, GM

"Cats keep us company"

4
19/02/2016

The hotel is close to the freeway, but nights are peaceful, due to the light traffic. We stayed in a room overlooking the swimming pool (alas, the pool was covered with tarpauline for the winter!) Then four lonely cats came into view and played with a wasp in front of the pool. One of them was trying to snatch it, but was scared of the sting. They then sipped the water collected on top of the tarpaulin and sneaked away as we kept sitting on the patio, enjoying the setting sun. This is a quiant property, with a good breakfast and friendly, efficient Staff, however, if we ever stay there again, I would opt for a room facing the courtyard, rather than the freeway!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for taking time to review your recent experience with us. I'm glad to hear you had such a pleasant time overall and that you enjoyed a visit from some neighborhood cats that occasionally come onto property. We do honor special requests for room locations when available so be sure to let us know when booking directly next time and we'll see if we can get you into the courtyard facing rooms. We look forward to seeing again, and until then-- happy travels! Best, Donna, GM

"Great location and"

5
15/02/2016

Very nice property and location. Great restaurant next door (K-Bob's). Room was handicapped access, very clean and comfortable. Suggest one more chair in the handicapped room. Staff very friendly and helpful. Would stay here again.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for reviewing your recent stay. I'm pleased you had a comfortable night's rest and relaxing stay overall. I'm sure many other guests will appreciate the recommendation for K-Bob's when planning their stay. We look forward to seeing you again the next time your travels bring you to Tucumcari and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Happy travels! Best, Donna, GM

"Nice stay."

4
09/02/2016

We stayed here for one night as we were passing through. It was easy access to I-40. Staff was friendly and room was very clean and modern. Only complaint is, we never could get the Wifi to work and the bed was a bit hard. Overall though, we will stay here again.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for choosing our Best Western Discovery Inn for a comfortable night's rest during your travels along I-40. I'm glad to hear the convenience of our location worked out so well and added up to a hassle free stay overall. I apologize you had trouble connecting with the WiFi. Don't hesitate to give our front desk a call in the unlikely event that this should occur in the future, as we'd be happy to walk you through it. We look forward to seeing you again the next time you're in the area, and until then-- we wish you happy and safe travels in 2016! Best, Donna, GM

"Great Room and Breakfast"

5
08/02/2016

Really nice room at a reasonable cost. Very Clean, quiet, and Comfortable. Easy to find right off of Highway. Well Insulated and no outside noises at all. Professional and sincerely helpful Employees.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for taking time to review your recent stay with us. It sounds like you had an excellent experience overall and that's exactly what we like to hear. We hope the next time your travels bring you through Tucumcari, you'll come see us again and remember that the best rates are always found when booking directly with Best Western Discovery Inn! Best, Donna, GM

"Nice"

4
08/02/2016

This hotel was in a good area. Hotel and grounds were clean and well kept. Convenient to gas and convenience market as well as restaurants. This is our 2nd stay here and would definitely return again.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for returning to our hotel for a second time! It's great to know you can count on us for a comfortable night's rest conveniently located along your travels. We look forward to seeing you again soon, and as always, we appreciate your loyalty to our Best Western Discovery Inn. Happy travels! Best, Donna, GM

"Poor counter service"

4
07/02/2016

Have stayed at Best Western numerous times in the past. This hotel close to I-40, and had very good comments on TripAdvisor. This place had by far the worst counter service. Both ladies unfriendly, we asked about restaurant next door, and did they have a menu and were advised that they had nothing to do with it. Asked if they had in recommendations of a place to eat, No they don't have a list. Asked if they would recommend the steak house next door, and she walked away. Gentleman that checked us out, didn't say good morning, or smile. What happened on the 5/6th? The breakfast was very good, better than most Best Westerns, fresh grapefruit, what a treat, Lady looking after area, very friendly even helped me to the table. She kept an eye on table that they were clean, also the food area. Room larger than most, table and chairs was a bonus.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking the time to review your recent stay with us. While it sounds like you enjoyed your room and amenities overall, I would like to apologize for any miscommunications during check in and check out. It is always our priority to greet each guest with a warm welcome and be as helpful as we can, and it's a disappointment to learn we missed the mark with you. I have passed along your feedback to the appropriate department to look into it further, but please accept my sincerest apologies regarding this atypical situation. I'm glad to hear you enjoyed the breakfast and our attendant was helpful at that time-- we love to help our guests start the morning off right! We hope to see you again the next time your travels bring you to Tucumcari and until then-- we wish you continued and safe travels! Best, Donna, GM

"Nice and Clean"

5
04/02/2016

I stay here 2 to 3 times a month and everyone is always very nice and helpful........... I have been in a different room every time and they have all been very neat and clean........... The hot breakfast is good so no complaints from me........I would definitely recommend this place whether staying for Business or passing through on vacation.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking the time to review our hotel. It's always nice to hear from our regular guests who know they can count on us for a great night's rest and welcoming environment when away from home. As a seasoned guest here, we take it as an especially high honor to receive a 5 star rating because it shows consistency in our hospitality for our valued guests and that's what we aim for. Thank you for letting us know how we're doing, and as always, we appreciate your loyalty to Best Western Discovery Inn. Looking forward to seeing you again soon, and happy travels! Best, Donna, GM

"Easy off/on I-40"

4
02/02/2016

What a convenient location! Located right off I-40, this motel has been updated, has easy parking, and has a great breakfast. Rooms are a good size. Pillows and bedding were comfortable. Temperature was easy to control.

"Good Place to Stay/Good Value"

4
29/01/2016

My husband and I usually always stay at a Best Western, so on our trip west we stayed at the Best Western in Tucumcari, NM. The staff was very courteous and the facility very clean and comfortable, altho there is room for improvement on the pillows. The rate was excellent!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for taking the time to review your recent experience staying at our hotel. I'm so pleased to hear you had a pleasant visit overall. We appreciate your loyalty to our Best Western Discovery Inn and are looking forward to seeing you the next time you're in the area. Until then, we wish you happy and safe travels in 2016! Best, Donna, GM

"Debating Whether To Return"

4
20/01/2016

Very close to the Interstate. Pleasant staff and clean, comfortable room; however, the walls are thin. The hot breakfast is above average for a Best Western location. Ample, well lit parking spaces. Comfortable bed; microwave and fridge.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for your feedback on your recent stay. While pleased to hear you enjoyed many aspects of your stay and the overall comforts of your room, I am sorry to hear that you were disturbed by noisy neighbors. Had we been made aware, we happily would have looked at putting you in an alternate room in a quieter location or done what was necessary to quiet the source of the disturbance. Please give us a call directly when booking your next stay so that we can insure you're in the best room suited to your specific needs while traveling. I'm certain we can arrive at a simple solution as we do have quieter areas of our hotel to offer. Looking forward to seeing you again soon, and until then-- happy travels in 2016! Best, Donna, GM

"excellient"

5
19/01/2016

We on a trip and wanted to stay the night going out and coming back!! It was a very nice motel and clean . Had a steak house next door so we didn't have to go look for a place to eat everything was there. Breakfast was very good!!!!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for taking time to review your recent stays with us. I'm pleased you had such a great time staying with us on the way, that you decided to come back on the return trip. Other guests will certainly appreciate your recommendations for the K-Bob's steak house-- very convenient after a long day of traveling with it's proximity to our hotel. We look forward to seeing you the next time you're in the area, and we wish you continued and safe travels until then! Best, Donna, GM

"Renovations Complete"

4
19/01/2016

We've been staying at this motel over the past three years. During that time they have renovated the property. The room was spacious, larger than most motels offer. The room had new carpet, paint, plumbing fixtures, tile floor and bath. It was furnished with table and chairs. Had everthing one would need for a nights or couple of days stay. The breakfast was above average. Had both hot and cold items.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for being a loyal guest of our Best Western Discovery Inn. So happy to hear that you are enjoying the upgrades as much as we have been. It's always so nice to hear that from our repeat guests because it reflects all the positive changes over the years. We look forward to seeing you again next time, and until then-- happy 2016! Best, Donna, GM

"Snowbound"

5
11/01/2016

This is a nice comfortable hotel to stay at especially when the highway is covered with snow. Rooms are clean and comfortable. A great restaurant next door. Great breakfast provided by the hotel in house.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings! While the circumstances for your stay were not ideal due to weather concerns, I'm happy we were able to provide a cozy retreat during your travel delay. Thank you for choosing Best Western Discovery Inn, and we look forward to seeing you again the next time your travels bring you through Tucumcari. Happy travels in 2016! Best, Donna, GM

"Fantastic Everything"

5
07/01/2016

The front desk people were helpful, even after my bank declined my card, and waited patiently for me to call my back and clear it up. The room was large and clean, the steakhouse in the parking lot was good, friendly and cheap. The breakfast was great. Highly recommended.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for taking the time to review your recent stay. I'm glad to hear we were able to help in getting any problems with check in cleared up, and you were able to enjoy a comfortable stay with us along your travels. Our delicious breakfast buffet is a hit with many of our valued guests, and I'm pleased you enjoyed it as well. We look forward to seeing you again the next time your travels bring you through Tucumcari, and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Happy travels in 2016! Best, Donna, GM

"better than others"

3
06/01/2016

we stay here whenever we drive accross country (a few times a year). this is a nice cozy spot. We like the little private porch area for each room. everything was comfy and quiet. the food was good, they make a chili sauce besides the gravy. good stuff

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your continued loyalty to Best Western Discovery Inn! I consider it a high honor to hear from our repeat guests that they know they can count on us for a comfortable night's rest and delicious breakfast along their travels. We look forward to seeing you again next time, and remember that the best rates are always found when booking direct. Happy 2016! Best, Donna, GM

"On our way to a family reunion"

5
22/12/2015

Great place to stay. I'd give it a 4.5 stars. A little scum residue left on the tub (I like baths), but it wasn't anything that I couldn't wash off myself. But overall the place was clean. Customer service was great. The beds were wonderful and sooo comfortable. My husband said I snored all night long which I rarely do. Breakfast was just delicious!!! We're coming back here again from our road trip to GA. I highly recommend this place. Loved it!!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your recent stay with us, and for taking the time to share your experience. I'm very pleased to hear you enjoyed it enough to come back and see us again soon. It's always the highest honor to know that our valued guest had such a great experience that they want a repeat! We wish you continued and safe travels over the holiday season, and remember that the best rates are always found when booking directly with Best Western Discovery Inn of Tucumcari! Best, Donna, GM

"No TV no hot water rude staff"

2
21/12/2015

I had to wait on the check-in clerk to turn over her baby to someone else to wait on me. I got a room with 2 queens, said no kings were available. Got a 10% discount. I offered my AAA or my AARP card for a discount. Said she didn't need the card she would just give me a 10% discount. Seems as if JUST REGULAR RATE. Got to room, then went and ate. Came back got my clothes, etc ready for an early start, settled in and all ready to watch my TV show (THE ONLY REASON I STOPPED IN THE AREA). It ran for about 30 minutes and the TV FROZE UP. The screen said they were aware and would be back on shortly. It was about 9 and show was over by then Got ready to take shower. I ran water for at least 5 if not 10 minutes and had no hot water. Just ICE COLD, therefore NO SHOWER. Got up next morning, water got tepid, no shower, dressed went to front desk to check out. Asked for a credit, told me TV was not their problem, a man behind her said it was there problem. Said I should have let them know about water situation. I did not call, I was not going to let anyone in my room that late at night. Clerk was rude, asked to speak to manager. I was told not in today. Then changed and told me she would be in later. I got some breakfast to go. I got coffee, OJ, Sweet roll. It was in a warmer. By time I got on the road, the cinnamon roll was dry and texture that it had been reheated many times. 1. Poor service desk at check in 2. No TV 3. No hot water for shower at night 4. Limited Amenities in room 5. Tepid water, not warm enough for a shower in am 6. Rude clerk, untruthful about manager 7. Old food on breakfast bar. I got a room the night before at a Holiday Express, in Holiday Inn Express Lake Worth Nw Loop 820 with full amenities, nicer surroundings and polite help at the front desk for the exact same price. Regards Vickie Hall

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, Ms. Hall, and thank you for your feedback. Please accept my apologies for the frustrations you describe in your review. We try hard to provide our guests with an exceptional hospitality experience and it's always a disappointment to hear when we've missed the mark. Regarding check in, I apologize for the miscommunication. It looks as though you did receive the 10% discount as promised. Our front desk agent was likely just trying to minimize any inconvenience to you and I'm sorry if her intentions were mistaken. Unfortunately, the issue with the TV was beyond our control as it was a technical problem with the cable company and affected a large area. While regrettable that this occurred during your time with us, it is not a common issue with our hotel as it was an area-wide issue and occasionally these things do occur (as in any home as well). I do wish you would have felt comfortable enough to call and give us the opportunity to remedy the problem with the hot water in your room. This is an extremely rare occurrence and had we been made aware that there was something going on, we would have happily offered an alternate room to get you onto the hassle free stay Best Western is known for if you did not feel comfortable in letting maintenance into the room. However, as you stated-- we never knew, so it is with regret from our end that we were unable to take care of this during your time with us. I have passed along your feedback regarding the breakfast roll to the appropriate department, however I can assure you that we follow strict standards for freshness in the foods that we serve. Depending on the ingredients, it's not uncommon for bread to dry a little when previously heated and then allowed to cool before consumption. My apologies for any inconvenience this caused. We hope that given the atypical nature of your overall experience that it will not deter you from staying with us in the future. We would like the opportunity to win back your loyalty and I'm confident that any subsequent stays would not produce the uncommon issues faced during this time. Please give our front desk a call directly when booking in the future so that we can insure you're in the room best suited to your particular needs while traveling and offer the most competitive rates by booking direct. Happy holidays, and we wish you continued and safe travels. Best, Donna, GM

"Great stopover for us!"

5
15/12/2015

We've stayed here before and it always seems to be the perfect overnight stop for us. The breakfast is outstanding--freshly made by a lovely lady who is a great cook. The room was clean and even tho it is close to the freeway, it is very quiet. The staff is always very friendly.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
It's good to hear we can be your beacon of rest in the middle of long road trips! In hospitality, I know how important consistency can be to our loyal guests and it's great to hear when we've hit the mark. I'll be sure to pass on to our breakfast staff your kind comments. We look forward to the next time you stay with us along your travels, and remember that the best rates are always found when booking directly with Best Western Discovery Inn. Best, Donna, GM

"Super Accommodations"

5
15/12/2015

We chose this place at random and found the room to have things very important to us...highest quality fixtures, fabulous vanity lighting, a great shower, and drains that run free! Good beds. Lots of pillows. Highly recommended.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for taking the time to write such a positive review! I'm happy to hear you were pleasantly surprised-- we do try to take the extra moment to go the extra mile for our valued guests. We hope to see you again if you're ever traveling through the area and until then-- happy holidays! Best, Donna, GM

"Very nice hotel for overnight stay"

5
29/11/2015

Tucumcari I'm a BW rewards member, so I stay almost exclusively at BW hotels, and I would say that overall the hotel was nice - a slightly above average Best Western. We stayed here for two separate overnights on a trip between Texas and Arizona. The rooms were clean and comfortable with nice beds and we had a quiet room (get a room away from the parking lot - it faces out into an open area with no activity). The staff was friendly, and in fact my only complaint was that they were a little too hospitable; we arrived around 10pm, tired after a long day of driving and were in beds with the lights out within 30 minutes after checkin. The front desk attendant called about five minutes after we checked in to make sure our room was okay and see if we needed anything. It was a very nice gesture, but not necessary approaching 11pm. Breakfast was good (standard continental breakfast) and we chose to stay there a second time on our way back.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for being a valued rewards member. We're delighted to know that we rated highly among all the Best Westerns you've had the pleasure of visiting. We hope to provide another wonderful hospitality experience the next time you visit Tucumcari! Happy Holidays! Best, Donna, GM

"Nice locale helpful staff"

5
28/11/2015

Very helpful staff in a nice locale. Rooms and property were clean and well kept. Would recommend this hotel to family and friends. Easy to reach dining establishments. The environment was cheerful . We enjoyed our visit here and would stop again.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings! Thank you for your recent stay and for taking time to leave such kind comments about our staff. Our location is definitely an advantage, close to anything needed here in Tucumcari! Looking forward to seeing you again the next time you're in the area, and until that day-- happy travels! Best, Donna, GM

"The best place to stay"

5
16/11/2015

The Best Western is the best place to stay in Tucumcari, New Mexico. The rates are good, the rooms are clean, and you will enjoy a hot breakfast. It is halfway between our home in Emporia, Kansas and our condo in Phoenix, Arizona. We stay there every year going down and again coming back.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Wow, what an amazing honor! It's great to know that out of all options in Tucumcari, you know you can count on us for a comfortable stay each time you come through. One of the things we strive for is to remain consistent so that our loyal guests can count on us for an exceptional experience each time and it's so nice to know that's something that you've found to be true. We look forward to seeing you again next time you're on the way to AZ and until then-- happy travels! Best, Donna, GM

"Poor experience"

2
16/11/2015

This hotel has been good to stay at in the past but something has changed an it is being allowed to become run-down. Will be looking for new place the next time I pass through. Very poor experience which is an exception as in prior visits all was fine for the most part and the stay was uneventful.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. I'm disappointed to hear that you had a lukewarm stay with us, as it sounds like you have enjoyed your experiences with us in the past. While unsure of the specifics of what occurred, we would like the opportunity to look into this further and turn this around, as we do value you as a loyal guest of our Best Western. It is with regret from our end that we were unable to fix this during your time with us, but please know that we do value your business and when made aware of any frustration, we are happy to do all that we can to remedy the situation. Also to note, we recently had a cleanliness inspection and received very high marks. Please give us a call directly when booking next time, and let us know what it was that left you dissatisfied so that we can make sure you are in the room best suited to your specific needs while traveling and get you onto the comfortable, welcoming experience that Best Western is most known for. Until then, we wish you safe travels, and please accept my apologies for any dissatisfaction that occurred on this most recent visit. Best, Donna, GM

"Very nice!"

5
14/11/2015

Easy access from I-40. The hotel lobby and all facilities are clean, and the decor is modern and in excellent condition. The staff was friendly and helpful, breakfast was great and the room was comfy and quiet. I did miss having a refrigerator and microwave, but there was an iron, coffee pot and hair dryer. I will stay there again.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thanks you for your review. I'm thrilled to hear you had a relaxing visit with us overall. We do have some room options that include a fridge and a microwave, although they are not standard in every one. Please give us a call directly when booking next time and we'd be happy to discuss all room options with you (and also insure the best rate available)! Until then-- we wish you continued and safe travels and thank you for choosing Best Western Discovery Inn. Best, Donna, GM

"The place to stay."

5
10/11/2015

Right off the freeway with great restaurants close by plus a wonderful hot breakfast waiting for you the next morning. If you are traveling down the I-40 and need a place to stay for the night I recommend the BW Discovery Inn in Tucumcari.

"Disappointment"

3
09/11/2015

The bed and pillows were very uncomfortable The heat was hard to adjust. I could not get ant hot water in the a.m. for my shower. After running the water for 7 minutes it was barely warm.....very disappointing!

"Dirty and old in Tucumcari"

2
04/11/2015

Room was old and not clean. Lots of dirt in corners of room, closet, bath. Highway was loud and you hear every semi that drives by. We were traveling with a small 10 lb dog which we put in the reservation. Clerk was rude on check in. Never again will we stay here.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Please accept my apologies for the frustrations you outline in your review. It sounds like you had a very atypical experience with us and I want to personally apologize for any miscommunications that may have occurred. Had our front desk staff been made aware of any dissatisfaction with your room or location, we would have happily looked into an alternate to get you onto the comfortable stay Best Western is known for. Nevertheless, given the rarity of this situation, I hope that you will consider giving us another chance to win your loyalty as I'm certain we can turn this around and provide the exceptional hospitality that we strive for, and our guests deserve. Please give us a call directly when booking next time and we can discuss all room types and location options to insure that you are in the one best suited to your specific needs while traveling and help to personalize your experience overall. Until then-- we wish you continued and safe travels! Best, Donna, GM

"Great place"

5
23/10/2015

This was a clean, neat, well managed place to stay.. The breakfast for out of this work.. Waffles, sausage, eggs, hash browns, gravy, fruit, yogurt and very friendly staff.. I would recommend this hotel if you are passing through or staying for a few days. Very close to a truck stop and McDonalds not to mention just off the interstate- but far enough not to be bothered by the hi-way noise.. 5stars from SW Kansas

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you so much for such a wonderful review and wholehearted recommendation! I'm glad to hear you had such a nice stay with us and that you enjoyed the breakfast buffet we offer. It's usually a great way to start the day out right! We look forward to seeing you again the next time you're in Tucumcari, and until then-- happy travels! Best, Donna, GM

"Booking"

4
23/10/2015

I made the mistake of booking this through Orbit and paid an add'l $20. because of that. Was told by desk personnel that I should call and book it direct next time and not go through an agent like Orbits. They do not give you the best price.

"Fall 2015 travels"

4
22/10/2015

We found this hotel to be very pleasant and easily accessible from the highway we were traveling. The room was very comfortable and the free breakfast and free Wi-Fi were nice. The staff was very helpful and extremely friendly.

"Don't Stay Here - terrible!"

1
15/10/2015

The photos on the property website look great...the room we had was very old, dirty, noisy and included crickets! Worst hotel room we have been in for many years! Could not wait to leave. Located next to interstate with lots of noise. Has outside entrance and the door to our room looked like it had been broken into at one time!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for choosing to stay with us. We work hard to provide exceptional hospitality as well as transparency to our guests. I'm sorry to hear there was a discrepancy between your room and the online photo. It's not something we hear often, but I can assure you we will be investigating that particular room to determine damage. Had we been made aware of your dissatisfaction, we would have been happy to look into getting you into an alternate room that might have increased your satisfaction level. When we receive reviews like this, we always ask ourselves how we can improve our communication with guests while they are with us. We hope for the opportunity to win back your loyalty as I'm certain we can turn this around given the atypical nature of your experience. Please give us a call directly when booking next time so that we can discuss all room types and location options to insure you're in the best room for your purposes while traveling. Until then-- enjoy the colorful autumn upon us and we wish you safe travels!

"Best Western"

4
14/10/2015

Use Best Western traveling cross country with a pet. This is one of the better one's. serve a good complimentary breakfast. Rooms are spacious and beds are comfortable. Have stayed here many times. Good quality for the price.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings, and thank you for being a loyal guest of our Best Western Discovery Inn! I'm happy to hear you know you can count on us for a comfortable night's stay with your furry friend when traveling through. We look forward to seeing you again soon, and until then-- enjoy the colorful autumn upon us! Best, Donna, GM

"Best Western - Tucumcari, NM"

4
05/10/2015

Had been remodeled since we stayed here last. Is convenient to interstate, was clean and a great value as used our Best Western points. Steakhouse next door was closed last time we stayed here ... was open and had a nice dinner with an excellent waitress as well.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your recent stay and for taking the time to review! So glad to hear you had a great stay with us overall, a good dinner at K-bob's Steakhouse and were able to use your Best Western points for extra value! We look forward to the next time your travels bring you to Tucumcari, and thank you for being a loyal guest of our BW Discovery Inn! Best, Donna, GM

"Comfortable stay."

5
01/10/2015

I was getting used to Best Western rooms on my road trip. This property was very nice. Our room was neat and clean and nicely decorated. The bed was comfortable. The free WiFi worked well. Had small fridge in room, but was told that we could use the microwave in the hospitality room by lobby if needed. There is an outdoor pool, coin laundry and complimentary hot breakfast. The property is 2 stories with no elevator, so we were happy to get a ground floor room. The only thing that I would change about the facility is to have ice at more than one location. It was quite a walk from our room (across the parking lot) to go to the ice machine/vending machine room. To the place's credit, you needed to have a room key to open the ice room door. I would gladly stay here again, as my stay was comfortable and quiet.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings! Thank you for your recent stay and for taking the time to review! I'm pleased to hear you had a pleasant stay with us overall! We look forward to the next time your travels bring you to Tucumcari, and remember that the best rates are always found when booking directly with Best Western Discovery Inn! Best, Donna, GM

"Nice, Quiet Stop"

4
30/09/2015

It's a good travel stop, close to several restaurants. We stopped here instead of Amarillo to put another 100 miles behind us during a long trip. Our room was extremely quiet despite being close to the interstate. The hotel consist of separate buildings. Our only issue was the lack of wi-if in our building. To their credit, the staff let us know and asked if it would be a problem. The king size bed was comfortable.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Greetings! I'm happy to hear we provided a comfortable night's rest along your travels! Please come see us again the next time you come through the area, and until then-- enjoy the colorful autumn! Best, Donna, GM

"Interstate noise prevented sleep"

1
29/09/2015

We were given a really nice room, but the flush lever on the toilet broke. The desk person said they don't have a maintenance person in the evening. This is a 2 minute fix. The nut was stripped. If I had the nut, I could have had it fixed in less than 2 minutes. But, instead, we were moved to a room facing Interstate 40. All night long it was ba bump, ba bump, and no sleep. Worst night I ever spent in a hotel in my life! No refrigerator in the replacement room. We have been staying in BW's since the 70's, and they've always been great, but this trip we had 2 bad experiences with them. We will never stay at a Best Western again!

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. Please accept my apologies for the unexpected maintenance issue that caused any frustration to your stay. In the late hours once our maintenance team has left, its often the least amount of hassle to our valued guest to simply offer an alternate room to insure they get onto a comfortable night's rest with minimum inconvenience. It is with regret from our end to learn that you did not find the one we offered to suit your preferences. However, we would like the opportunity to win back your loyalty, and hope that given the rarity of this situation that it will not deter you from staying with us in the future. I'm certain we can turn this around and provide the exceptional hospitality Best Western is known for. Please come see us again the next time your travels bring you to Tucumcari, and until then-- we wish you continued and safe travels! Best, Donna, GM

"Drive by this hotel and town if possible"

2
26/09/2015

We arrived at 8:55 pm. I had reserved a king handicapped accessible room through AAA's reservation system. When we arrived, the front desk person said they didn't have a king bed available but would put us in a 2 queen bed handicapped accessible room. The young lady at the front desk explained that sometimes the on line reservations didn't update with the available rooms. She acted like she didn't want to be there, wasn't friendly, didn't smile and didn't care if we were happy. The hand held shower holder broke when I used it. When we checked out the next morning, the two ladies at the front desk were as different as night and day from their coworker the night before. One of them commented that the hotel didn't even have a king size handicapped accessible room even though I was able to select the room on AAA's reservation system. She suggested I call the hotel to confirm the on line reservations I make in the future. Both of the check out ladies were friendly, appeared genuinely concerned about our experience and left me smiling.

donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Thank you for your feedback. Please accept my apologies for the miscommunication regarding your online reservation. It is rare but this can sometimes happen with third-party reservations. I'm disappointed to hear it added frustration to your stay. One way to avoid this situation in the future is to call our front desk directly when making reservations. We are here to help and would be more than happy to discuss all available room options with you to insure that you are in the one best suited to your specific needs while traveling. We are happy to offer the AAA discount when booking with us as well. Please come see us again the next time you are in Tucumcari, and until then-- we wish you continued and safe travels! Best, Donna, GM