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Best Western Hotel Black Hills Lodge, Spearfish

4.0/5  - basé sur 398 notations.
540 E Jackson Boulevard, 57783-2204, Spearfish, United States - Ver el mapa

Visite Dakota del Sur y alójese en este hotel de Black Hills que proporciona acceso gratuito a Internet de alta velocidad, televisión por cable, nuevos televisores LCD, nevera y microondas en la habitación, plancha con tabla de planchar y desayuno continental gratuito de lujo todas las mañanas. Este hotel exclusivamente para no fumadores de Black Hills, Dakota, admite mascotas y ha sido galardonado con el Premio Best of the Best por su servicio de atención al cliente. Piscina climatizada al aire libre abierta en temporada. El Best Western® Black Hills Lodge está situado a poca distancia del centro de Spearfish y a medio camino entre el Monte Rushmore y Devil's Tower. El hotel se encuentra asimismo a poca distancia, aproximadamente 15 minutos, de Sturgis®, sede del rally de motociclismo de Sturgis, y a 10 minutos del centro de Deadwood, sede del Wild West Lore y otras muchas opciones de ocio y de salones de juegos. Alójese en el corazón de Black Hills y podrá disfrutar del impresionante entorno natural de Dakota del Sur y de todas las actividades de la zona, con fácil acceso a famosas atracciones como el Monte Rushmore, el Cañón Spearfish, Devil's Tower, la histórica Deadwood y la piscifactoría D. C. Booth. Los huéspedes también podrán disfrutar de senderismo, ciclismo y pesca en el área para amantes de actividades al aire libre, además de esquí y recorridos en moto de nieve en invierno. Los huéspedes en viaje de negocios podrán disfrutar de un amplio espacio de escritorio en todas las habitaciones y de gran proximidad a las empresas de la zona, entre las que se incluyen la Universidad Estatal Black Hill y el centro de atención a la tercera edad David M. Dorsett. Nuestro cordial e informado personal está preparado recibirle y darle la bienvenida durante sus vacaciones en Black Hills. Alójese en uno de los mejores hoteles de Spearfish durante su viaje y reserve su escapada al Best Western® Black Hills Lodge.

Best Western

Hotel Black Hills Lodge

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 399 huéspedes
NOTA EMITIDA
Excelente
148
Muy bueno
161
Normal
68
Malo
18
Pésimo
4
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
41
De negocios De negocios
33
En familia En familia
145
En pareja En pareja
139
En solitario En solitario
24
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Really a very great place to stay."

5
11/07/2018

My husband has health issues and we were traveling out to Wyoming to visit our son. We stopped in Spearfish as my husband wasn't feeling very well. This is an excellent motel. Front desk was so nice to us checking in and also checking out the next morning. There is a cafe next door and the food was very good and not pricey! We definitely would stay there if we were ever in this area again. The room was very clean and the beds were very comfortable. They have a very nice breakfast meal.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you for your comments and compliments. I most like to hear what you mentioned, that the staff was "nice, hotel excellent and your room was very clean". Talk about the heart of innkeeping! We work hard at those core things that make the most difference.... and all the little extras too. We look forward to having you back, and we really hope your husband is feeling better.

"Great stay while in South Dakota"

4
07/07/2018

We stayed here for most of our time in South Dakota. We had a family suite and it accommodated us just fine. The pool is outside. That is probably the one thing I would have changed. No hot tub either. It was still under construction while we stayed. But we weren't inconvenienced by it by any means. There is no elevator. So if you have a lot of luggage, prepare to carry it up a flight of stairs. The breakfast was good. They did refill things accordingly. There is a lounge attached for adults, which was nice. And outside seating for the lounge and for people at breakfast. All in all it was a great place to stay and we would stay there again.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thanks so much for the nice review, and for staying with us. We will definitely help with any luggage if you return - we assist people a lot with them, and are happy to! Thanks again for the nice review.

"One night stop in spearfish"

3
06/07/2018

We stopped here for one nights stay while passing through the area. We've been through spearfish before and we've always wanted to stop for at least a night. The hotel is a little overpriced and should be categorized as a budget hotel. The staff was friendly. The hotel was mostly clean but there were several misses in our room such as hair d used coffee in the coffee pot. The breakfast is a little lacking all cold except for typical waffles and boiled eggs. The hotel probably needs an update but overall we were satisfied and we would recommend this hotel but there are probably nicer ones in this price range. We paid 130.00$.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Dear Chad, Thank you for your review. Looks like you were overall satisfied. With regard to rate and category, please know our area has hotels from about $120 to $200 in July, and so we feel very well priced (in the middle) for all that we offer. I believe our reviews and rankings show that. (please know the many differences between us and the budget category brands). Especially with outdoor pool area, and we actually just completed a full renovation so I am a bit confused on what you feel needs an update. And so if you would, please call us and let us know - I would be more than happy to hear so we can consider it. Always interested in our guests' thoughts. Thank you for staying with us!

"One night in Spearfish "

4
13/06/2018

We booked on Hotwire based on the comment "customer favorite", free breakfast and bed choice. During the booking the bed choice selection didn't appear but the hotel accommodated our choice on arrival. We paid $93 plus tax which I thought was overpriced. We actually booked all our rooms through Hotwire for this trip, this was the most expensive and some of the others were nicer. The hotel is undergoing renovations and the facade in front was down to the insulation. It's a two story place and all the first floor rooms open into the parking lot. I tend not to stay in these types of rooms bc of safety issues and associated noise from outside but it's a safe area and noise wasn't a problem. The first floor rooms also have a door opening into the corridor inside the hotel. Also worthy of mention is there is no elevator going to the second floor. If you have a lot of luggage that could be a concern. The room 108, was nice and clean, furnishings were up to date. King bed, very comfortable. The thermostat is on the wall for easy adjustment though the AC is a bit loud, it does muffle any other noise. We didn't have any problems with noise. There was a chair with ottoman, desk, good sized tv, mini fridge, single cup coffee maker and microwave. The sink area is outside the bathroom, minimal counter space. The bathroom was clean and plain. The free breakfast was unremarkable, no yogurt or meat. They had a waffle machine and strawberries, etc. for toppings.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you so much for your review. Sorry my response is so late! - We have indeed been busy with finishing the front of the hotel. And done with major renovation. (the rooms were fully refreshed floor to ceiling, including All furniture, etc. last year! ) Please know, so many rates are available now for hotels, so complicated and discounts vary so oddly for the same night. Many seasoned travelers have told us, or we watched first-hand, their frustrations with the 'good deals' from Hotwire and others, because they didn't get the room they thought, problems with cancelling/changing, or getting a refund from those booking sites. Many have told us booking direct to hotel is their choice again. We are glad you enjoyed your stay with us! Thank you again for being our guest.

"Girls golf trip"

5
10/06/2018

This stay was our second time staying here, 2nd Annual Girls Golf Trip. Love this Hotel! Very accomodating, nice rooms, nice little bar, friendly bartender. Left a shoe in the room and they are mailing it to me. Location is awesome, walking distance from Main Street . Great restaurant next door, easy on and off interstate exits. See you next year for the 3rd annual! Thanks.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Dear Kathie, Thank you! What a nice review. I appreciate your detailed comments. (We have indeed been getting rave reviews about our fresh new rooms). And always seem to get great compliments about our staff - I will pass them on. So glad you had fun, and yes, see you next year!!

"Positive place"

5
19/05/2018

Pleasant staff. Comfortable room. Good breakfast. The bar has a nice window view. Easy access off of I-90. Restaurants nearby. Downtown is straight west down Jackson street. Enjoyed a couple of morning walks in nearby neighborhoods.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you for taking time to share aspects of your stay. Our rooms have been recently remodeled with new wall-coverings, carpet, furniture, beds and linens. And I will share with our staff that they contributed to your pleasant stay. I have to agree with you that our cozy lounge offers a scenic view of our beautiful surroundings - and our quaint downtown is walking distance to neat little boutiques and restaurants. We hope to see you again the next time you return to Spearfish.

"Nice place to stay near the historic district"

4
18/05/2018

Very clean, large, nice rooms. The lounge is great and serves appetizers and pizza at night. Breakfast would have been better but they kept running out of things, and we were there at 8:00 am. We would stay again.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you!!...we are indeed proud of our Housekeepers, they do an outstanding job. I apologize for falling short of things at breakfast. It is our full intention to have everything stocked all through the hours, even if we are very busy. We will do better on your next trip. Thanks again for your review.

"Ok "

3
15/05/2018

So I have stayed in worse. If you don't like to sleep on pillows tall as pikes peak then don't stay hear. Most motels offer both low and high. hint hint. No way to just turn vent on ac unit for a little noise. and A/C pre set want go below 70 at least in our room. Still have out side entry doors for rooms and inside entry. Breakfast area was clean but the term continental does apply. Price was high for what we got. Crew were nice and respectful. Bottom line if you are going to charge me over 100 a night make me feel a little pampered. I stayed in much nicer places in rapid city for 49 a night

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you for taking the time to write a review; we truly do take your comments to heart and try to improve. Without your specific details of your stay we would not know of your lackluster experience and your point of view. I do want to point out a couple of things. If ever you are staying with us again, please ask for a pillow that is not as full (brand new) and we would be more than happy to accommodate you. That is our goal - to make you happy! As far as our AC units, please note that there is a control on the wall to adjust temperature and fan.With your rate being around $100/night, you must have been here during a special event, nonetheless, we always strive to give you a good value. We feel that we do that very well, but don't always have everything that every guest may want. I would appreciate any specific suggestions we could provide that would add value to your stay. Finally I want to say thank you for the nice words about our crew - they are the heart of our success.

"Comfy beds, great location."

4
13/04/2018

Great location, good price, comfortable room! Easily walk-able to downtown and the shops and restaurants in Spearfish, although there is a restaurant right next door. The bed was very comfy and the complimentary breakfast was fresh with lots of choices.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you for sharing. We are centrally located to downtown Spearfish boasting a variety of nice boutiques, shops, and restaurants. Our rooms have been recently remodeled with new linens, furnishings, wall coverings, and carpeting - so we are pleased that your stay was positive. We look forward to seeing you again.

"Nice rooms"

4
05/03/2018

They room was great. We have been told they remolded recently by others in the area and it looks nice. There is no elevator and we were on the 2nd floor, not a big problem. Staff did offer help with luggage if we needed it. Breakfast was a lot of starch items and not a lot of protein type items, biscuits and gravy and waffles were the main items. So we eat next door.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you for sharing your thoughts and noticing that we have recently remodeled and updated our rooms - new linens, furnishings, wall coverings, and carpet. I completely understand the inconvenience of not having an elevator, and that is why our staff is eager to provide assistance in overcoming that. I also appreciate getting your feedback on the breakfast line-up. Since we are located next to a restaurant with a diverse menu, the purpose in our breakfast is to offer our guests a few basic favorites to start off their day of touring. We look forward to seeing you again!

"Newly updated"

4
27/02/2018

One night stay. The room was excellent except the jacuzzi tub was weird when showering. The room has been updated. The crown molding is spectacular. However I always wonder why not replace the switches and switch plates to get rid of dirty old almond color? Breakfast was typical, ok. Coffee is very weak. Nice place I would stay here again. Very reasonable rate.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you. We are glad you appreciated the comforts brought on by our remodeling efforts - new linens, furnishings, wall coverings, carpet...and yes, spectacular crown molding. Our objective is to provide an appealing and comfortable room for our guests. Your comments are important to us.

"Holiday 2018"

5
08/02/2018

We really enjoyed this hotel. Staff were friendly and very helpful. The hotel was clean and very comfortable. The breakfast was well done and so very tasty. Would definitely stay here again. Our whole experience was Avery good one!

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you. I will be sure to let the hotel staff know that your stay was a pleasant one. We look forward to seeing you next time.

"Nice Quite Place"

4
05/01/2018

Nice quiet place large rooms great beds the first floor has two entrances to room nice breakfast area wine and beer lounge at night is very relaxing excellent staff easy check in and easy check out close to some really great restaurants

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Frankatdbqcanvas, Thank you for taking the time to leave us a review. We're happy to hear how pleased you were with your stay! Come back and see us again the next time you're in the area!

"They should tell their guests!!!!"

2
02/12/2017

Stayed here before, and booked a weekend room. I'm here right now, and not happy. They should tell guests that their motel is being remodeled, and the place has a strong odor of paint, and all the amenities listed are not available (not an ICE CUBE in the house, not even in the bar!). Hallways are a mess, and dust and crap everywhere. And no discounted prices!!! You would think if the place is not 100%, prices should not be 100%!! Should they??? Very disappointed, and next time will look elsewhere.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
I understand! We are indeed in the midst of our lobby, breakfast area and hallway renovations, following our full room renovations completed this past spring. With this winding down by mid December we will be very happy too. I apologize for all this inconvenience, it is never easy to do without some mess, but we've tried to steer our guests clear of it when we can. and to add to it, sure enough our ice machine was out of order on Saturday. Please know we are discounting room rates as appropriate, almost no guest is paying full during this work. If you feel that was not the case for you, please contact our GM to discuss. Again, sorry for the mess, it should be diminishing each day this week.

"Overall great hotel"

5
03/11/2017

I loved the decor of the room and the staff was very pleasant at check in. The beds were comfy and we had good water pressure. The wi-fi in the room was amazing! Super fast even with 3 people streaming videos and downloading music. The breakfast was yummy too!

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you for putting a review on TripAdvisor. We know it takes a little of your time, so we appreciate it, and we appreciate the nice comments and high marks! We hope to see you back again. Bill

"Great local place!"

4
02/11/2017

Thought I'd reviewed this Hotel before, but I guess I didn't. I was there last June for a Camaro Rally in Sturgis. I spent 4 days here, had a great time. Staff was very friendly, a very clean Hotel. I walked to downtown Spearfish, little bit of a walk, but not bad. I had driven over 4000 miles in 8 days on this trip, was nice to have a relaxing place in the middle of the trip. My room had a door right to the parking lot so I could keep an eye on my Camaro.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Dear Bill M, thank you for staying at my hotel in Spearfish, and for writing a nice review. very proud of the staff there as they do an excellent job in all areas. From the bartenders in the lounge, to housekeepers, to breakfast attendants, front desk staff, and manager. They are a great team! Please come back and see us again when in the Black Hills.

"Great hotel"

5
16/10/2017

This is a great place to lay your head while you are in the hills. Nothing fancy but has clean comfortable rooms, is right off the interstate, and great staff that are always friendly & accommodating! We stay here often when we visit our daughter at BHSU and recommend this hotel.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
kellybI3506TK, Thank you for making us your home-base while visiting your daughter at the University. I'm glad to hear that you feel accommodated and comfortable during your stay! Hoping for a great school year for your daughter!

"Pleasant stay"

4
15/10/2017

I came in at 9p and left again by 8a, the staff was pleasant and helpful. Evening shift was very excited that I would be able to enjoy the remodeled rooms... I have stayed at this hotel several times over the past 9 years and did notice a nice remodel job...I felt the carpet could be cleaner but overall the room was clean. Breakfast was good.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
williamaU6245DG, Thank you for staying with us! I'm glad to hear that you enjoyed our new rooms, though we will make note of the carpet and attend to that--thank you for letting us know. Thank you for continuing to stay with us over the years!

"Leisure travel stop"

5
13/10/2017

I have stayed at this hotel a number of times while traveling. Very clean and comfortable with friendly staff and it is a pet friendly hotel. I plan a leg of my trip heading west to stay at this hotel. Small place in a quiet area. I usually travel off season so reservations are not an issue which I make the day of intended stop.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
arthurmA9609RV, Thank you for continuing to come back and stay with us during your travels, we appreciate your patronage! Safe travels to you this fall!

"Very comfortable"

5
08/10/2017

Since we are reward members, when we travel we prefer to stay in Best Western hotels. This on, although one of the smaller ones, was very comfortable and the few staff members we interacted with were very hospitable and professional. There was a full service restaurant just a few steps away which wa s a plus. The breakfast menu could be expanded as there wasn't much of a selection.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
T864DHcaroleh, First, thank you for being a Best Western Rewards member! It sounds like you are loyal to the Best Western Brand and we appreciate you staying with us because of that! I was glad to hear that the service you received met your expectations and you were able to take advantage of the family diner next door. We'd love to see you back if you're ever in the Black Hills area again!

"Great Rooms"

4
07/10/2017

Very nice rooms, Bar could use some more options, only served beer and wine. very nice experience. I would recommend this hotel to my friends and family. Very friendly staff and the room had a Jacuzzi tub!

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
207chrisz, Thank you for staying with us. I'm glad to hear that you found our newly remodeled rooms to be comfortable for your stay. The Lookout Lounge is only licensed for beer and wine and so we do try to stock with a good variety of local and popular brews. Thank you for telling your friends and family about us! See you next time!

"Relaxing, restful stay"

5
06/10/2017

Beautiful city, nice friendly staff in a clean restful room. Breakfast was excellent , would recommend this hotel to anyone.Convenient location, near downtown businesses but quiet. Will stay here again if in area.

"Will Return"

5
05/10/2017

Without reservations, I arrived at this Best Western. A very nice receptionist gave me a room on the ground floor that allowed me to drive my car to the entrance. How convenient because this allowed me to fish for forgotten items from the car. Indeed, I made several trips to my car parked immediately outside the room. The bedroom was large. Everything was clean. Breakfast was fine. They could, however, check the breakfast room more often because they ran out of bagels, breads, and muffins. Further, shrivelled oranges and apples should not be be served! Other than that, I enjoyed my stay at this Best Western and will return if I am in the area again.

"Pleasant hotel in Lovely Town"

4
04/10/2017

Standard Best Western property with very large and spacious rooms. Ground floor rooms have both interior and exterior access. Very pleasant staff. The town of Spearfish is charming and well worth a visit, with Devils Tower, Spearfish Canyon, and the Black Hills nearby.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
T7578ZMjohnm, Thank you for taking the time to leave us a review. We're glad to hear that it was a satisfying experience! We love our town and surrounding area, and we're pleased to hear that you enjoyed it while you were here! Thanks for choosing to stay with us; we hope to see you back for another visit!

"Excellent Room - Disappointing Breakfast"

4
30/09/2017

This was a modern, well appointed hotel with high end decor. Excellent value for your money except...hot breakfast offerings were minimal the morning we were there - no eggs, bacon, sausage, hash browns, biscuits or gravy that day.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
E6439QEjamesm, Thank you for choosing to stay with us during your time in Spearfish. It's great to hear how you enjoyed your overall stay. We are continuing renovations through the winter, so you can expect the modern changes you've seen will continue! I understand that you were disappointed with our continental breakfast. Though it is small, we try to offer the staples like: yogurt, oatmeal, build your own waffle, biscuits and gravy, hard boiled eggs, and fresh fruit; along with the normal donuts, bagels, English muffins. We also offer our guests with allergies dairy-free and gluten-free options. Our guests are very important to us and we try to offer the best value. We hope to see you back again the next time that you're in the area.

"just ok"

2
29/09/2017

Booked this for a sisters vacation, however was very disappointed in this hotel overall. Do not recommend this hotel. Housekeeping in the common areas was not done. And there is not an elevator to the second floor. The room was clean however. The free breakfast was not good at all. Cold cereal , rolls, and yogurt and biscuits and gravy served in a crockpot.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Joni b, Thank you for taking the time to leave us a review. By telling us what we did well and what we can improve on, you aid us in our goal to provide a superior customer experience. Specifically with your comments concerning the cleanliness, these are things that I can assure you are unusual for us and will be looked into further. Thank you for staying with us.

"Could be ok place with attention to detail"

2
27/09/2017

In an out of way location with nothing around it. Fairly nice place. Room could be better if it were a little cleaner. Breakfast room was small, not comfortable. A bit too pricey,thus lacking value overall.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Ted A, I'm sorry to hear that you didn't feel our property quite met your expectations. Our hotel is one of the closest hotels from downtown Spearfish at only 4 blocks away, right next to a family restaurant and across the street from a gas station. Our area is very seasonal and although we are beginning to wind down from our busy season, our rates are set competitively with those in the area. Thank you for your feedback on the room, as it is not common for us and we will be looking into it. Thank you for staying with us, we wish you safe travels to your destination.

"Very accommodating for bikers took care of our bikes"

5
26/09/2017

They provide rags for a windshield is it secure area for her bikes. We really like the having a bartender or a restaurant nearby. The staff is always nice and after a long day of traveling on a bike understands retired. Never had a bad experience at a best Western

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
lindaC4657WJ, Thank you for sharing your experience with us! We appreciate your loyalty to our brand and hope to serve you again in the near future. Thank you for staying with us.

"BW Spearfish"

4
25/09/2017

Overall good - just a few things lacking to bring it up to standards. No elevator, limited breakfast selection. Waffles & biscuits & gravy everyday for a week. Staff was wonderful, especially front desk personnel

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
R K, Thank you for staying with us and taking the time to leave a review. I appreciate your feedback on specific parts of your stay including the great staff, which I will gladly pass along your comments to. We try to offer a good variety of breakfast items at our hotel, including both gluten free and dairy free options, but can also understanding where you're coming from. Thanks again for staying with us!

"Excellent"

5
22/09/2017

Professional staff and wonderful comfort in room. Pool was very nice and clean. Breakfast was awesome. Room was very comfortable from sofa to bed. Facilities were very clean and comfortable. Staff made you feel right at home in every way.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
B6796FBlindab, Thank you for taking the time to share the pleasantries of your stay. We love hearing when our guests feel right at home and are able to relax during their travels. Come back and see us again the next time that you're in the area!

"SD/WYO Vacation"

4
22/09/2017

Overall a good experience. Hotel staff very friendly and helpful. Rooms were comfy and roomy. Quiet area. Breakfast a little disappointing for a Best Western, in past all BW we have stayed at had a hot breakfast with Eggs, Bacon/Sausage and danish. I don't consider waffles a hot breakfast.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Tami W, Thank you for your feedback from your stay. I'm glad to hear that the staff was good and it was comfortable and quiet stay. We're always looking for ways to improve our customer experience, so thank you for commenting on that as well.

"Great for a get-away"

4
21/09/2017

This was a very nice motel. The room was great and just what we needed. If you are on the second floor, take note that there is no elevator, so pack lightly or be strong. Also, if the cross-country team from somewhere has booked the place, the breakfast room will be full. Thankfully we just had to wait a minute and they ran off, leaving plenty of space. The hot items were waffles and biscuits and gravy, and were good.

"Old and noisy"

3
12/09/2017

The hotel has seen it's better days. The noise from Harleys in the parking lot was ridiculous. People are so inconsiderate. The carpet was threadbare. The breakfast was mediocre. The staff was very friendly. There is no elevator so if you have heavy bags be prepared to caryy them up by yourself.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
W101XBmichaelh, I'm sorry to hear that the noise from other guests disturbed your stay. Our staff do their best to maintain a reasonably quiet environment on the property, but sometimes there are things that can't be helped. Our property is a bit older, but with our room renovations this past spring and continued renovations this winter, we hope to provide our guests with a clean, comfortable, and modern experience while visiting the Black Hills. Thank you for choosing to stay with us and taking the time to review your stay; we use all our guests' feedback towards improving our guests' experience.

"Great Location!"

4
09/09/2017

Extremely happy with our stay at the Spearfish BW. Staff at the BW was friendly and the rooms clean and comfortable. Bar in the hotel was convenient and offered a good selection of libations. We will be back again.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
J4886CLrobertp, It's so good to hear about the quality of your stay, we're always appreciative of our return guests and will look forward to having you back! Thanks for staying with us!

" Weekend getaway"

3
03/09/2017

Our room looks great and is super comfy , unfortunately is is hot and muggy the a.c. was off when we arrived at 6 pm so we turned it down to 66 and went to dinner. 6hours later it's 74 in our room and we can't sleep. Ugh

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Hi Miriam H, Thank you for choosing to stay with us during your weekend away. I'm sorry to hear about the AC in your room. I hope that one of our staff was able to assist you and get everything working smoothly for your comfort. Sometimes a simple setting change can make all the difference!

"deadwood car rally"

4
30/08/2017

Facilities were well stocked clean and very comfortable. Close to many attractions in area. The employees were a big plus in making my stay a lot more fun. Breakfast was very good but a little light in items to choose from. Pool facilities were clean and comfortable.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Daniel H, Thank you for staying with us and for the great compliments--I'll be sure to pass that along to our staff! We hope to see you back again on your next endeavor to Spearfish!

"Perfect stay"

5
30/08/2017

Loved our stay at Spearfish . Perfect location for all we wanted to do . The town of Spearfish was beautiful ,, warm , and inviting . Loved our room at Best Western . It was clean and comfortable . The staff was great .

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Joan, Thank you for your kind regards for our hotel and town-- we think that it's a pretty special place too! We appreciate that you chose to stay with us during your visit and hope to see you back again for another!

"Nice place to stay in Spearfish."

5
28/08/2017

In town for a big event going on nearby. Very nice, clean hotel. Bed was super comfortable and that's huge in our book. Outdoor pool is nice for kids or adults to site around outside. Restaurant next door makes it nice.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Carol J, Thank you for staying with us and sharing what you enjoyed about your stay. We hope to see you back again for next year's events!

"Sturgis MC Rally - Clean OK BW Motel"

4
27/08/2017

Stayed here for two nights as part of my visit to the Sturgis MC Rally [in Sturgis SD], the first room I was assigned the air conditioner worked in reverse, the cooler the setting the hotter it got to it reached 86f, which was totally unacceptable. The women working the front desk moved me right away to a ground floor room. Just your average Best Western, rooms were very clean as was the bathroom, the free breakfast was OK, again not out of the ordinary, so no issues.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you for choosing to stay with us next50years and for taking the time to complete a review for us. We appreciate the feedback!

"Get Away"

5
25/08/2017

Love this hotel...very clean and the staff is wonderful. Ask for Rachel she will make you feel right at home. Going back next summer with family. The outside pool area is very nice. Breakfast was great.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
keitheT787UT, Thank you for staying with us and for the great compliments on our staff! I'm also glad to hear that you enjoyed the amenities we offer, see you back again next summer!

"Clean, Quiet and Spacious"

5
22/08/2017

My husband, 18 month old son and I stayed here on a long drive from Grand Teton National Park to Minneapolis. The room was incredibly spacious and clean and we had more than enough room for the three of us. The breakfast was great and we will be back!

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
DottieGmn, Thank you for staying with us and taking the time to share what you enjoyed about it. It's our pleasure to have your family as our guests! We look forward to seeing you all back again.

"stay in Spearfish"

3
20/08/2017

Our stay in Spearfish was enjoyable. Room was clean but could use a little maintenance completed. The room was spacious and clean and we did enjoy the outside entrance as well as hotel entrance for this hotel. Was somewhat disappointed that there was not a spa on location. Location of the hotel was easy to find and located close to interstate but far enough away that there was no road noise.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Linda G, It's great to hear about how you enjoyed your stay. Although we do not have a spa, we do offer our guests a place to wind down and relax in our Lookout Lounge that serves local brews year round; as well as an outdoor heated pool during the summer season with a private pool deck to put up your feet and kick back in the sun. Thank you for choosing to stay with us and giving us the opportunity to serve you!

"Good hotel except for the lounge waitress"

4
17/08/2017

A very good hotel, the bed was ultra fantasticly comfortable. The most comfortable bed I've slept in. The breakfast was pretty good, the reception staff was great and it was a quiet hotel. Don't go to the lounge unless you want to be ignored by the waitress who plays on her phone, sits at the bar and watches the game and doesn't serve you or even tell you that you have to come up to the bar for service. We were a group of 7 and she could have had great tips if she was actually interested in doing her job.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Larry C, Thank you for choosing to stay with us during your time in Spearfish. We're glad to hear about your experience on the hotel side, but do apologize for what you experienced in the Lookout Lounge. This isn't the typical interaction that our guests find in the lounge, but I can assure you that we're using your feedback for further training of our staff. Thank you again for staying with us, we hope to see you and your group back to stay with us in the future.

"A must if you are staying in the Black Hills"

5
15/08/2017

I have stayed at this Hotel every year for over 20 years and you won't find a better place to stay. The staff is amazing.Newly remodeled rooms, great breakfast, very clean and comfortable, a must stay

"Great place to stay!"

5
14/08/2017

Wish we could have stayed longer. Staff is amazing, friendly and helpful, rooms were clean and quiet. Breakfast was perfect. South Dakota is a great place to vacation. And the bartender was super nice!

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Hi Vicky, Thank you for staying with us during your visit to the Black Hills. Sounds like you had a really great time, and we're glad to hear that we could help make it more enjoyable! I'll be sure to pass along your compliments to all of our staff!

"LOVE THIS PLACE!!"

5
13/08/2017

We have stayed here for 3 timest while attending the Sturgis Motorcycle Rally. It has been recently remodeled but what keeps us coming back is the outstanding staff. They go out of their way to make sure your stay here is awesome. The continental breakfast is great (especially the personalized breakfast burrito) The location (right off Rt 90) which makes the trip to Sturgis pretty quick & the Spearfish Canyon is breathtaking

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Pat, thanks so much for leaving us a review. We sure appreciate seeing you guys back each year, it's always such a pleasure having you! See you again next year!

"Great Place to Stay!"

5
11/08/2017

Friendly staff, very clean room and hotel in general. I have been staying here for over 9 years now and I ill be there again next year for the Sturgis Rally. Be there for Tuesday and or Thursdays to get the breakfets burritos, worth the trip

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Mike, It's always great to have you back year after year, thank you for staying with us! Thanks for taking the time to leave us a review, we definitely strive to make our guests' experience worth while. We look forward to seeing you back next year!

"Best Western Black Hills Lodge Spearfish South Dakota"

4
01/08/2017

This is the second time we have stayed at this hotel while travelling the area on our motorcycles with family and friends and it is one of the stops I really look forward to! It is a smaller hotel that takes the time to make sure you are looked after properly and the pool area is spotless and a joy to use. The hotel is clean and the breakfast was great! There is also a very nice family restaurant next door which serves excellent meals. Our next days travels took us further east to the Devil's Tower and this hotel is very convenient to the interstate but without the associated traffic noise. I highly recommend it if you're in the area!

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Good morning Michael, and thank you for coming back! That's our goal, to give you the service and clean fresh room you want, and of course an outdoor pool in summer is a bonus! We'll be glad to have you back again next time too. I will pass on your compliments to the Millstone restaurant when I get next door. Thanks again and safe travels.

"Great pet friendly hotel option in the Black Hills"

5
31/07/2017

This property has exterior doors on the main level for easy in/out. The property accepts pets for a nominal $15/night charge. The outside pool area is a well kept secret that allows relaxation any time of the day. I would recommend this hotel to anyone wanting to stay in the Black Hills. Spearfish is a classy town with lots of things to do as well!

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
L1092XTandyh, Thank you for staying with us during your visit to Spearfish! We are happy to accept our guests' loyal companions in our designated dog friendly rooms. Happy to hear that you found our private outdoor heated pool to be a nice place to relax. Come back and visit us again soon!

"Spearfish"

5
29/07/2017

This is a very nice hotel. Both the night and day staff were very friendly, offering to carry our luggage up to the second floor since they do not have an elevator. The room was comfortable and quiet.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you for staying with us Claude C. Our staff is always ready to help any of our guests when the opportunity arises! We hope that you enjoyed your time visiting Spearfish and the Black Hills as a whole. See you again next time!

"Outstanding friendly service."

5
26/07/2017

Stayed in the suite and had an issue with the A/C. Staff went above and beyond to accommodate us and make sure our stay and sleep was comfortable. Nice location right off the interstate. Friendly staff and friendly town.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Montiowa, Thank you for taking the time to leave us a review. I'm sorry to hear that the A/C wasn't working properly at that time, but I'm happy to announce that it was quickly replaced by a new unit. I'm glad to hear that the staff made sure that you were comfortable regardless! We certainly live in a special place here in Spearfish, we hope to see you come back and visit again soon! Thanks again!

"Review - One night stay."

5
24/07/2017

Enjoyable stay. Friendly staff. Good Restaurants nearby.Good views of the hills. Easy access to and from Highway. Breakfast had good food selections. Room was clean and comfortable. Live Entertainment in lobby was good.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
thomaskS4033UK, Thank you for taking the time to leave us a nice review. We're glad to hear that you enjoyed your stay and hope to see you back again during any future stays in Spearfish.

"favorite place"

5
24/07/2017

this is our favorite place to stay in Spearfish. We travel to Denver a couple of times a year and try to stay here both on the way and on the way home. The staff is always so helpful and friendly. The rooms are always clean and comfortable. would recommend this hotel to everyone traveling to Spearfish

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Hi Mary A B, How wonderful to have you folks back every few months, we appreciate seeing you each and every time! I'm glad to hear that each time is a great experience and I will certainly pass along your compliments to all of the staff. Thank you for staying with us and for referring others to us!

"Was a great experience. Friendly service and the live music in the lounge was great."

5
23/07/2017

We will definitely stay here again! Staff was awesome! Hotel located close to downtown and i90! Walking distance to great shops, bars, and restaurants. The pool was clean we enjoyed it even though it was outdoors. They have a nice fence around it and there is no other tall buildings around.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
A8437RXlaurae, Thank you for the great compliments, I'll be sure to pass that along to all the staff! We hope to see you all again next time you're in the area!

"Convenience and pet friendly when passing through Black Hills"

4
20/07/2017

Traveling across country with a large dog, it is great to find a place with easy entrance (park at your door) and no need to leave the building for happy hour! Walk next door for a quick bite and on our way again next morning. Of course Spearfish has lots to offer and wish we had more time to stay around. Room is not the most updated, but is very clean.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
USAAllentownPA, We're glad to hear that you found a restful place for you and your traveling buddy! We did just finish renovating our guest rooms this spring, but will continue full renovations including the exterior and public areas, so come back and see us again on your travels through next year! Thanks for staying with us!

"Rude, Overpriced, Stay Elsewhere"

1
20/07/2017

Overpriced Room felt old and dirty. Toilets are child sized Uneven thresholds= tripping hazards. wi-fi not working. breakfast = child's snack, restaurant did not have menu items inexperienced staff . Desk clerk took my credit card whispered in spanish to male clerk (assuming I could not understand her) that it was for "other charges" We paid cash for the remainder of our visit. No, I will never stay here again, nor recommend this particular hotel.

"A Nice Place To Stay"

4
18/07/2017

My family and I stayed here in July 2017. The overall stay was very good. I would have given 5 stars except for the limited breakfast selection and the absence of a hot tub in the pool area. Other than that I can not say enough about this place. You should not be disappointed if you book your stay here.

"Not a bad place to stay"

3
14/07/2017

The breakfast was good, hotel staff we talked to were polite and accommodating. The only real issue I had was with housekeeping. The room was not cleaned or restocked with soaps, Kleenex, and toilet paper during our stay.

"Good BW"

4
13/07/2017

Nice outdoor pool, staff is friendly and eager to please. They have a bar open from 4-10, our bartender Sammy was great. Would not hesitate to stay here again. Our room was clean, the bathroom was a little tight.

"Nice stop, right off interstate"

4
13/07/2017

We stayed in July 2017 on our way through SD. The room was clean, the beds were comfortable. Staff was helpful. Breakfast was good, my kids enjoyed all the topping choices for the waffles! Did have some noises from room next to us, but not terrible and bathroom door was hard to shut/lock. Pool was large and kids enjoyed swimming outside. Walked a few blocks to a restaurant and gas across the street. One thing to note, this hotel has no elevator. Staff did offer to help carry bags upstairs as my husband had recently hurt his back, but we were able to manage ourselves.

"Comfortable but over priced"

3
13/07/2017

This property and rooms are in need of an update. However, the beds are comfortable and the breakfast has options. The outdoor pool is small and surrounded by the parking lot so don't expect much there. The staff is quite good and prompt but I felt the price was too high for an out-dated room with poor lighting and an AC that I could not adjust. On a side note, in our bathroom (possible others) the floor of the bathtub/shower was slightly higher than the floor which made the "step out" feel very strange. If anyone has balance problems exiting this shower might be difficult.

"Great for a pass through"

4
09/07/2017

Clean! And that's the best criteria any hotel can ever have! The continental breakfast offered enough choices so we didn't have to eat a separate breakfast and waste time and spend more money. It did not have an elevator for the second floor which for us was no problem. We also didn't have a lot of stuff to bring up.

"Great Stay"

4
06/07/2017

We have stayed here several times and always enjoy it. The rooms are also nice and the bed is comfortable. It is walking distance to a great little restaurant. We will definitely stay here again once in the area.

"Very Good"

4
05/07/2017

I had a nice stay, rooms were very nice. Overslept so I skipped breakfast. Went to diner next door which was okay, expensive food. Wake up early for the free breakfast. The drive south through the Black Hills was great!

"A work in progress"

3
02/07/2017

This older property is being remodeled and rooms have doors to both the parking lot and an interior hallway. We were told to use the outside door. Our room was very clean and had the latest mods & cons. I hope the next step is to install potties that are sized for adults rather than first graders. A higher quality of sheeting would also be nice. it was a good place to stop for the night, and would stay there again - for one night.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
ChubbyElf, Thank you for choosing to stay with us during your drive through Spearfish. You're right, we have just finished remodeling our new rooms, and recently just got all of our new linens into the rooms as well. We're glad to hear that you found your room to be very clean and convenient. I also appreciate your suggestions for further improvement, as we are always looking for ways to improve the guest experience. Thank you again for staying with us, and we hope to see you back again in the near future!

"Big Adventure"

5
01/07/2017

Our trip to Spearfish was wonderful!! We have stayed at the Best Western before and have always had great service and hospitality. We will continue to use the Best Western in Spearfish for our return trips.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
643crystalc, We're very pleased to hear how pleasant your stay has been! We look forward to having you all back again!

"Excellent Experience"

5
28/06/2017

We travel from Omaha to Helena every summer with 3 or 4 kids and our golden retriever. It has always been a challenge finding an affordable room to accommodate us. After years of bad experiences we feel like we have finally found the perfect place! The rooms appear to have been recently renovated and are very clean and nice. The outward appearance of the building is not impressive but the rooms are great. We had a first floor room with an entry to the interior of the hotel as well as an exterior door leading right to the car! This is perfect with the dog and loading and unloading with the kids. The kids really enjoyed the outdoor pool, that appeared clean and well maintained. We all got a great night of sleep on very comfortable beds. Breakfast was pretty standard, hot/cold cereal, waffle maker, biscuits and gravy as well as assorted breads and pastries, and everything was fresh and kept well supplied. Also loved Spearfish! We have driven past it dozens of times and so glad we stayed this time. We are planning a family trip back to this area just because of our positive experience!

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Good afternoon. Well we've been looking for you too! :) Thank you for choosing us! I'm glad you took time to review and send us these nice comments. But even more glad you enjoyed it, feel this way and plan to return. If there anything I as the owner (Bill) or Dan (our GM) can do in the future, please ask. - for that matter ask anyone, we're happy to help. We look forward to seeing you again. PS, rooms are indeed all re-done, we also can't wait for the exterior to catch up - should be completely finished in 6-10 months.

"Luxurious"

5
22/06/2017

This hotel is all very updated from the luxurious rooms to the beautiful outdoor pool. The bedding is high end and very comfortable. The shower head was great, I want one for my home! The room had everything you need to rest and relax including coffee, microwave, and refrigerator, tv, and high speed wi-fi.

"Basketball Tourney"

4
20/06/2017

Overall we were satisfied, wifi didn't extend to far end where we were at, bummed there wasn't a hot-tub, breakfast was good and filling but I've had better, pool was a little too cold, staff was helpful.

"Have stayed here a few times because we LOVE Best Western Hotels"

4
17/06/2017

The hotel is clean, quiet and I love the fact that BW hotels seem to have the same remote so I am not forever having to learn a new remote! Our first floor room had easy access door to the parking area which makes unloading fast and easy. I was sort of disappointed in the breakfast as we've been used to eggs, sausage or ham or biscuits and gravy at other Best Westerns but hey, yogurt is good for me!

"Easy place to stay in Spearfish"

4
16/06/2017

A nice motor hotel just off of the interstate in Spearfish. A great launching point for all the amazing sights in the Black Hills. Breakfast buffet is typical, but nothing special. There was live music in the little bar by the lobby! We had to wake up early Saturday morning for a bicycle race (thank you BW for supporting Gold Rush Gravel Grinder :-) so didn't partake in the show, but amazingly, couldn't hear it in our room which was just above the bar. Thanks!

"Delightful "

4
08/06/2017

Best Westerns tend to be second tier places, older and worn. This place has been updated and is quite nice. Clean and quiet. First floor rooms have doors to the parking area, which is helpful when unloading the car. Front desk staff were very friendly and helpful. Would stay here again.

"Nice hotel, but no elevator"

4
08/06/2017

We liked everything about this hotel except for the fact that it didn't have an elevator. The staff was nice, the free breakfast was great. The rooms and the halls were clean and well kept. If we hadn't brought enough luggage for over a week, the walk up the steps would have been ok without an elevator. The lady at the front desk asked if we wanted to be on the first or second level. We were given a choice. Nice of her to do that.

"Just okay"

3
07/06/2017

We stayed at this Best Western in mid-May. I don't think we had a remodeled room as did some of the previous reviewers. Our room was decent, but not as clean as I would've liked and I probably wouldn't stay here again. The cost was very reasonable, and we didn't take advantage of the free breakfast. The front desk staff was very helpful and friendly.

"Comfortable beds!!"

4
18/05/2017

This was a nice best western that was remodeled recently. The room was clean and had the most comfortable bed and bedding. The breakfast was average. The staff was very pleasant. They also have a nice lounge attached with very reasonable priced beer and about 6 beers on tap. Nice big televisions and they were very accommodating to what we wanted to watch. They have fresh popcorn and pizza. I thought the pizza was terrible. They have a nice patio with seating also. The hotel is right off I-90 and close enough to downtown you could walk. The first floor has outside doors, so you can park right outside your room which would be really handy if you had a pet with you. But is also nice for just unpacking. They have free wifi, keurig coffee pots in your room but almost no amenities. Not sure if they just forgot the shampoo or if they don't provide it. They do say in the book that if you forgot anything to just ask them. I would stay here again if ever in Spearfish.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Dear Travel4lifeMinnesota, Thank you for staying with us! We're happy to hear that you were able to get some R&R in our newly remodeled rooms, and that the Lookout Lounge was a great accommodation for you! Our pizza is locally handmade for us, and it's usually a hit-- I'm sorry to hear that it wasn't for you. We do provide shampoo and conditioner along with the other bath amenities, please do let us know if we ever miss something and we're happy to make it right! Thank you again for staying with us, we hope to see you again in the future.

"Traveling thru Stopover"

3
12/05/2017

Staff was friendly, room was clean with new carpet and remodeled, breakfast was minimal with not even a microwave. Seemed like they were working on the hotel but have a few things to work out yet. Will stay again because of location.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Elizabeth N, Thank you for staying with us and for taking the time to leave us a review. I'm glad to hear that your room was clean and comfortable! As you noticed, we were working on our room renovations and have just completed them. We will resume lobby and hallway renovations this winter, and exterior by next spring. We realize we only have a continental breakfast and that many guests do want the full breakfast. Some of our guests enjoy having a breakfast at the Millstone next door. So next time you stay, please keep that in mind. Know that we appreciate your feedback on this. Look forward to seeing you back again!

"Very nice "

4
05/05/2017

The newly remodeled room is nice! The bed is comfy with lots of pillows. The staff was friendly at check-in. The free breakfast was okay, I wish it had some fruit though. Microwave & mini fridge was an added bonus.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Charidy N, thank you for choosing to stay with us during your visit to Spearfish. We're glad to hear that you enjoyed our newly renovated rooms and that it was a comfortable stay for you! Come back and see us again next time that you're in the area.

"Great place."

5
24/04/2017

Our place to stay when passing through Spearfish. I hate to recommend this too highly, since I would not want all their dog rooms rented when I would want to stay. Great personnel, good location-we've been staying there for the past 20 years.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
jamesT4577LH, Thank you for staying with us year after year! I'm glad to hear that our friendly staff and convenient location is welcoming for you and your four-legged companion while you're on the road. We always look forward to seeing our return guests back time and time again. Thank you again for staying with us after all these years and taking the time to give us a review!

"Could be better"

3
14/04/2017

We reserved our room online and our room was to have 4 beds. When we got to our room it had 2 beds and a pull out couch. It worked because we had small children, but was not what we reserved. In our room we found several pieces of food garbage in various areas of the room. Nothing gross, but didn't give me a good feeling for how well the rooms are cleaned. We left a pair of our toddler son's shoes there and while not necessary for them to call and tell us, good customer service would have. When we called to have them shipped to us, they quoted us *up to* $15 in shipping charges. Seriously? I didn't request it to be sent overnight.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
G8398SXandrewl, I'm sorry to hear that you weren't completely satisfied with your stay. At the time of your booking, we were just finishing up our room renovations and were in the process of getting the websites updated information about our newest room type--Jr. Suite, that your family booked in. Though, I'm pleased to say that it is now all up to date, I can see how that would be confusing. I was glad to hear that when you called in about your son's shoes, the staff was able to get them on their way out to you within 24 hours and was able to work out the fine details to your satisfaction. We do appreciate your feedback and use it to better equip our staff in providing a superior customer experience. Please consider staying with us again the next time you're in the area.

"Good Value"

5
10/04/2017

Nothing fancy but clean and friendly service. A great place for the price. Not much located around it for eating or getting a beer. However it is only about a five or ten minute walk to everything downtown. The breakfast is pretty bare bones though. Coffee was good.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
406Foodie, Thank you for choosing to stay with us during your visit to Spearfish. Next time be sure to check out our Lookout Lounge conveniently located right off of our lobby. The Lounge has an excellent selection of beer and wine, including local brews, and serves pizza. We're always looking at ways to improve our guest experience and appreciate your feedback on our continental breakfast bar. Thanks again for choosing our establishment for your stay and hope to see you back again next time you're in the area!

"Very friendly staff"

4
03/04/2017

The desk manager was expecting me and made me feel welcome, and upgraded my room on the first floor. The morning clerk was super nice and helping me with good directions and also was taking care of the breakfast guests.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
SVMandanND, Thank you for choosing to stay with us during your visit to Spearfish. Our customers are very important to us and I'm pleased to hear that you felt welcomed and well taken care of over the course of your stay! Please come back and see us again!

"Black Hills Nationals Wrestling"

5
24/03/2017

Great place to stay when visiting Spearfish for the Black Hills Nationals Wrestling Tournament. Easy on and off from the freeway. The people of Spearfish are very friendly. Your city is Lucky to have an event like Black Hills Nationals. I know the founder of this tournament personally and how hard he works to bring people to your town. We will be back!

"Black Hills Best Western"

5
13/03/2017

I was impressed with the staff I dealt with during check in and check out. The hotel is under remodel which appear to be nearly finished and is appearing very nice. The rooms are clean and the rate very fair. I was also very pleased with the new very comfortable bed. Great place to lay your head after a long day on the road.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you Daron L. Your compliments are much appreciated and I will pass them on to our staff. As you mentioned we are in the midst of renovation of all of our guestrooms right now, and should fully complete in coming weeks. So hopefully you stayed in one of the new rooms! We hope to see back again. Thank you.

"Great Stay"

4
27/02/2017

This is a dog friendly hotel which I like. They have an exterior door to the outside and one to the inside hallway making it very convenient and you do not have to bring your dog thru the common areas. Check in was efficient and staff were professional. I was staying to attend a party and did not want to drive at night and was unsure if the weather would be bad. The bed and pillows were comfortable. It was quiet and when all the lights were turned off it was nice and dark which I like. They are in the process of remodeling, which I think they need to replace the carpet and I would recommend not having carpet right inside the doorway as it gets muddy and wet, maybe some tile at the entry to the exterior door would be good. The breakfast area was clean and there was a large variety of items, the only thing missing was some breakfast meat. It was convenient on and off the highway, and close to downtown. Check out very easy.

Bill C, Owner at Best Western Black Hills Lodge, responded to this review
Thank you Sweetsmom2014 for taking the time to leave us a nice review! I'm glad to hear that you appreciated the outdoor entrances on our first floor rooms and that the convenience of access, restful sleep, and interactions with our staff made a pleasant stay for you and your dog. In addition to many other upgrades with our remodel, we are installing new carpet in all of our first floor rooms. We hope that you can stop in and enjoy one of our freshly remodeled rooms the next time you are in the area!

"Great Hotel!"

5
21/11/2016

Nice comfortable hotel with usual breakfast fare included. The special thing about this hotel is the bar at the hotel. Only serves beer but its a comfortable cozy bar to hang with friends. The bar has some entertainment as well. Great location to boot.

"Older but okay"

3
07/11/2016

The staff is very friendly and the bed was very comfortable. However, I had no hot water for my sink, saw a stray bottle cap under my bed, had a randomly buzzing electrical outlet in my room (the one with the trip switch next to sink). I also heard a manager scold a staff person in front of me. Breakfast was okay - the waffle was unusually thick compared to the light/airy ones elsewhere. Hard boiled eggs are your protein option. Good coffee.

"Older property OK for one night"

4
05/11/2016

I stay at Best Westerns almost exclusively and this one is on the older side. The staff and location are great and the inside of the room was nice and clean. I actually though the price was very reasonable for BW especially compared to others I've stayed at. I'd stay here again if I'm ever passing through this area in the future.

"convenient for touring Spearfish Canyon"

4
29/10/2016

This motel is a little more spendy than most Best Westerns, but it is typical of the pricing in the tourist destination of Spearfish,S.D. The room was clean with the conveniences of refrigerator and microwave. There is a family restaurant within walking distance of the motel, so weary travelers don't need to get behind the wheel again for an evening meal. The breakfast was typical of Best Westerns. There is easy access to the interstate from this location.

"Perfect for our needs"

5
22/10/2016

Large room with door to inside and outside of hotel. Easy run out for dogs. Large room with fridge and microwave. Clean! Internet steady. Very close grassy area, though terrain steep. Close to all amenities in Spearfish. Recommend!

"Okay for a one night stay"

4
19/10/2016

Stayed on night and our room was clean and well maintained. A little higher priced than some other budget hotels but very convenient to Mt Rushmore , Crazy Horse and the Devil's Tower. Not a luxury hotel but it fit our needs.

"Room #120 - choose another room or stay in Deadwood"

2
18/10/2016

Apparently when Deadwood got the casinos, they also got all the decent places to stay. This Best Western needs a complete remodel. We stayed 2 nights during the third week of September. The toilet is so low as to be difficult to use and there was a huge chip missing out of the toilet seat. I wrapped plastic around the seat for fear of getting splinters. There was a large hairball on the floor between the dresser and the refrigerator. Getting in and out of the oval jetted tub was difficult. There was mildew in the corners of the tub and hair in the tub. We were in an adjoining room and there was no sound proofing - think the restaurant scene from "When Harry Met Sally." You could hear footsteps from the unit above. Lamp shades were broken and had holes in them. On the plus side, the mattress, pillows and bed linens were good and the air conditioning worked well without being annoyingly loud. The breakfast area is small and gets overly busy. Breakfast - apples, bananas, waffles, boiled eggs, yogurt, 3 cereals (Cheerios, Chex, Raisin Bran), teas, coffees, milk, bagels, toast (including wheat), mini-muffins, 3 juices (orange, apple and cranberry). We chose to eat breakfast out the second morning.

"Go elsewhere!"

1
12/10/2016

Prior reviews are completely misleading! I am done with Best Western. I have traveled over 2000 miles. This is the worst hotel of my entire trip. Not clean, dirty carpet, old beds, torn draperies....it smells of dirt.

"Dated establishment, poor service, safe?"

2
12/10/2016

I would like to say some positives but ....difficult to find except that the desk clerk was apologetic for all the deficiencies. There were multiple things wrong with our room, window busted, noisy heat radiator, no manager on duty, overbooked rooms so none to transfer to, over-priced for what we got even with a discount. The deficiencies were all pointed out to the young lady at the front desk. Window was put back on the track after a call out to someone not on site. After returning from dinner the room was cold the heater started clanking, again no one on site to fix heat issue- so two waded up blankets, not even folded were delivered to our room the desk clerk. That tells me that they do not have enough qualified employees to even keep up with the laundry. All these issues should have been remedied before our stay there. There is a broken key card entry on the exterior back door, and a lounge on the premises; safety factor??? The breakfast was subpar with no hot eggs. We would have brought all this to the attention of the front desk staff at check out but the people checking out before us had already let the desk clerk know how dissatisfied they were and we needed to get on the road. All in all of our lengthy trip west and back the worst stay yet.

"Another great stay"

5
09/10/2016

We stayed at the BW Black Hills Lodge in Spearfish for 2 nights. Room was great...loved the beds and pillows. I take my home business with me where ever I go so good Internet is a must. It did not disappoint. All of the staff that we had dealings with were very professional, friendly and helpful.

"Huge Room"

4
05/10/2016

We had a two room unit that was huge. The beds were comfortable, the staff was friendly and professional, and the breakfast was good. We had a few minor issues when we first arrived in the room, however, one call to the desk and they were taken care of immediately. The property is a bit pricey, but the location is good.

"Best Western Black Hills Lodge"

5
05/10/2016

The hotel room was very clean and well supplied with toiletry items as well as ample supply of coffee. The customer service was friendly. It's nice that the breakfast they provide is a bit more than just a continental breakfast of coffee and donuts/rolls. They provided waffles with strawberries, yogurts, rolls, bagels/muffins/toast, eggs, fruit, and plenty of beverage options. Great stay.

"Friendly faces"

5
04/10/2016

It was our first trip to South Dakota, and was nice to walk up to registration desk and get a smile and a warm greeting. We were visiting relatives so weren't there except to sleep. We stayed two nights and enjoyed stay. The room was clean and the people were friendly and helpful. The pool is heated but is outdoors so must be closed during winter

"Great Night"

4
04/10/2016

We came in at 10pm on a Monday night were greeted graciously by the front desk staff. They offered us a discount we are retired military. Nice quiet room soft Fluffy beds nice pillows. Great night sleep room looks updated.

"Way too expensive for the condition it is in."

3
01/10/2016

This hotel has great friendly staff, but the facility is old and very worn down. Rooms are shabby, carpet is a disaster, beds are old. A high point was free popcorn and cheap wine and beer in the bar. Breakfast was marginally OK. It's definitely not worth the premium price they expect.

"Clean, friendly place to stay"

4
28/09/2016

Check in was fast and easy, room was large and very clean. Most comfortable bed of our trip. Every staff member was extremely friendly. Was with in walking distance of downtown where there are several good restaurants and a number of wine bars. Will stay at this location in the future.

"Trek to the West"

3
25/09/2016

This Best Western was just nice. It was refreshing to be in a tourist location & not pay thru the nose for a bed. While the facility was not as fancy as some of the other BW we stayed at on this trip, it was definitely the most reasonable. Staff was pleasant, the room was clean & adequate. It easily met our needs for the night. Location is good with easy-to-find restaurants and gas stations close.

"The highest rated hotel in Spearfish???"

2
21/09/2016

I don't usually rate hotels and restaurants, but this one is worth reviewing for the benefit of others.I stayed here twice in the last six days on my trip to the Black Hills and ND. Overall, this hotel is OK, but I wouldn't stay here again. This is a two story hotel. There is no elevator so be prepared to pull your luggage up the staircase. The downstairs rooms appear to have outside as well as inside access and seem to be favored by smokers who can escape for a smoke break. The check-in was fine and on the second night the register clerk tried to help me setup my wife's Android to the WiFi, which is a pretty strong signal compared to many hotels.. Breakfast was pretty much breads, hard boiled eggs, waffles and coffee. The gal tending to the breakfast area seemed oblivious to some obvious needs: the floor had maple syrup spilled on it and she and guests were walking through it, with sticking footwear audibly noticeable. I finally grabbed some paper towels which suffice for napkins and cleaned up the floor. On my first stay here six days ago I noticed how worn and dirty the carpeting was. It needs an upgrade badly, but gets a little better as you move away from the exits and entrances. But the appearance on check in really gives a poor first impression . Of course. keeping the breakfast floor cleaned might help. The room I had the first night was Ok; the carpet in this room was in need of steam cleaning or replacement. The room I had the second night was better. Hotel is conveniently located off I-90. Price was relatively cheap. Business center is a PC and printer located in the small breakfast room.

"Good Hotel"

5
19/09/2016

The staff was friendly and the hotel room was clean. They allow multiple dogs which is extremely helpful when traveling with pets. The area also has beautiful surroundings. It was a busy day for the staff but the female who checked us in was friendly and inviting. I wish I recalled her name.

"Room and staff"

2
14/09/2016

Staff not friendly or helpful. Room not very clean and very strange to have two doors into and out of the room. Much to expensive for what was offered. Given two diffeent prices at beginning of check in. Told she could not check my BW points for an option of a free room. Of course could not use my points again because the amount needed had been increased again.

"Out dated, not very clean, no elevator."

2
13/09/2016

The title of this review about sums it up. This is a very old building and things are becoming out dated. It was hard to tell if some things were clean or not because they are just so old and stained. I decided not to shower because it looked dirty, but it may have just been very old. They have done some updating and the beds were clean and comfy. We especially appreciated having a room that all of us could sleep in (4 queen beds). But were shocked when we arrived to find out they don't have any elevators. My husband had broken a bone in his ankle during our vacation and was waiting to have surgery on it back home. It was labor day weekend so finding another hotel was out of the question and we had too many people with us to use one of the rooms on the bottom floor. This was a huge issue for us. My husband had to further injure his ankle by going up and down stairs. Because of the stair issue we couldn't come and go from the hotel, we had to just check in and stay put because he couldn't do the trips up and down the stairs multiple times. So it really ruined our time in Spearfish. We didn't get to do any of the sight seeing we wanted as we weren't going to just leave him behind. It would help a lot if the lack of an elevator was made clear during the reservation process. Especially when booking room types that only exist on the 2nd floor.

"Great stay"

4
12/09/2016

Stayed two nights. Room was spacious, clean and very well kept. Access to car outside door is great. Breakfast was especially helpful when I noticed a sign giving gluten free and milk free options for breakfast. They showed a basket of 3 different breads, muffins, granola bars. Service was excellent. The only downside was our room wasn't cleaned til late afternoon, although it wasn't a problem for us. Great location to walk downtown and quick access to most locations.

"We love this hotel!!!"

4
12/09/2016

Another good stay at the hotel but they need to talk to their cleaning lady, she must be slacking a bit. The room was not cleaned very well and the garbage was very full and smelly. We always stay here and we love it. all year round we come.

"Quiet comfortable Perfect location"

4
12/09/2016

My wife and i have spent our Wedding Anniversary the last two years in South Dakota and stayed at Spearfish Best Western.I personally prefer Motor Inn style Motels because of the easy access to my vehicle.Friendly staff very clean good rates.

"Clean, great staff and great breakfast"

5
04/09/2016

The check in staff was very nice and helpful. Our room was clean and everything worked. I was very impressed with the variety and quality of the breakfast offered. Check out was also very quick and easy.

"Decent Stay"

4
31/08/2016

The hotel and staff, overall, were a fine experience. Just be aware that a bar is within the hotel and live music may be playing. If you are sensitive to noise, you might want to ask ahead of time the schedule for music.

"Great Room - Superb Service"

5
25/08/2016

I stayed in room 119 at the Black Hills Lodge, a Best Western Hotel in Spearfish,South Dakota from August 11 through the 18th of 2016. My room was large, had a king size bed, refrigerator, microwave, superb two level desk and a comfortable easy chair with footstool. The Wi-Fi signal was strong and worked perfectly. The television was large and worked perfectly. When in Spearfish I stay at this hotel because of it's convenient location. It's a three block walk to downtown. The Millstone restaurant, next door, has an extensive menu with well prepared food. I had a great deal of interaction with the staff including Dan Hodgs, the general manager,housekeeping and front desk employees. Every employee did their work perfectly. There's a real esprit de corps at this hotel. Dan Hodgs and his staff are exemplary.

"Nice staff, loud air conditioning, lumpy pillows. "

3
18/08/2016

We need to use pet friendly lodging when we take road trips. I've written off La Quintas after a couple of bad experiences. Thought I'd try BW. Not bad at all but I'm very tired of loud air conditioning. Four pillows on the bed (this is good). But the pillows were really lumpy. I don't like writing mediocre reviews but if these things bug you, take note. The staff were great- friendly and helpful.

"Very Clean, quiet. Helpful Staff."

5
17/08/2016

Very clean hotel. Staff at front desk were very quick and professional with check in. Nice hotel bar with good local craft beer selection. Very close to the highway, but very quiet. Wonderful breakfast selection. My stay was during Sturgis bike rally, they had covered bike parking and a bike wash area set up.

"Great Experience"

5
16/08/2016

Always stay here when I'm in town. awesome staff. Wouldn't consider staying anywhere else. Rooms are always nice and clean and location is close enough to walk into town. 24 hour restaurant next door is a plus, great food

"Sturgis 2016"

5
12/08/2016

We truely enjoyed ourselfs at this Hotel and would recommend if in the South Dakota area stop in Spearfish SD, The hotel staff was very knowledgeable, professional and very attentive to our needs when asked to do so. This hotel is minutes all the popular atttactions that South Dokata has to offer.

"Nice Hotel. Great place to stay for Sturgis Rally."

5
11/08/2016

My wife and I stayed here two nights during the pre-Sturgis week. The girl behind the desk was very helpful and answered all of our questions. Our king room was nice and clean. I really like that you could enter the room from the hallway inside or parking lot outside. We were able to park our bike right outside our door. We had a blast at the outdoor pool. We did run out of chairs for everyone. Days were hot so it was nice to cool off in the pool. Location was great for us as Spearfish Canyon Road was really easy to get to. Local restaurants within walking distance too. Very happy with our stay.

"Great stay in Spearfish"

4
10/08/2016

Very nice hotel. VERY clean and staff was very nice and professional. Our family with children stayed 2 nights. The pool is very nice and the kids really enjoyed it. The waffles were a great hit at breakfast. I would recommend this hotel. Location is great!

"Nice hotel , good location in South Dakota"

4
06/08/2016

Pleasant few days at this hotel , instantly greeted by a lovely lady at reception. Very good place to stay to visit local attractions close by. Our room was very clean, good breakfast. Also was good to have an on site bar if you do not want to walk out. All the staff were very friendly.

"Lacking experienced Staff"

2
05/08/2016

The "Help Wanted" signs out front should have been an indicator The maid staff was lacking, and didn't even clean my room one of the days I was there, they tried to blame me saying the DND sign was on the door when it wasn't. I asked the maid staff for extra towels and coffee, gave her a tip and upon my return, nothing I asked for was in the room. 6 of the 8 nights I stayed there, upon returning in the evening my keys were shut off, and I had to go to the front desk for new keys. This place does not have a washer and dryer for guests to do their laundry.

"great locaation"

4
03/08/2016

this was a great place to launch our visit to South Dakota it was an easy drive to see the devil's tower and the small town of deadwood the town of spearfish was only three blocks away and deadwood a ten minute drive very nice area to start site seeing.. only an hour and fifteen minutes to Mt. rushmore

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Thank you! We appreciate you writing a review and rating us highly in rooms, cleanliness, service and good quality; and so we thank you for taking the time - I will pass on the compliments. We always feel like we are in such a great location too - Spearfish is often a bit of a kept secret except for those who've been here before and stayed with us. Thanks again. We hope you come back and see us.

"Very good stay"

5
01/08/2016

After leaving a hotel with no working pool, we arrived ready to relax. The rooms were clean and the staff was outstanding, very friendly. The pool and pool area were both nice and the water was warm. The breakfast area was clean and the options were adequate for us.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Dear Adam R, thanks for writing a TripAdvisor review. Glad you enjoyed your stay and expecially our outdoor pool... keeping it at a warm temp is must ! :) Glad your room and service we to your liking also. Please stay with us again. Happy trails!

"Great Motel"

5
27/07/2016

Not the newest motel on the block but an excellent one. Easy access to rooms. Rooms are of good size. Staff was wonderful and helpful. Easy access to local restaurants and the staff had a prepared typed list with directions. Easy access on and off Interstate 90.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Thank you. The conveniences of our location and downstairs rooms is a plus for many of our guests. and we're always glad to help you find a restaurant - seems we have a new one or two every year in Spearfish. thanks for staying with us.

"Good bang for the buck"

5
25/07/2016

Nice. Good place to stay. good staff and owner. Go Yellow Jackets. Go BHSU. Bill has nice rooms, good beds, a beer and wine bar. It doesnt get much better! Check out Black Hills State. One of South Dakota's best kept secrets. Examine the area and youll understand why!

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Thank you Gary. We always like seeing you here, and Spearfish as well as BHSU are indeed a special place. Thanks for all your years of patronage and good friendship.

"Best Western Black Hills Lodge"

5
24/07/2016

Extremely nice hotel with a wonderful staff. Everyone greeted us with a smile and were very helpful. The property is very well maintained. It isn't a new hotel, but is clean and kept up very nicely. Great location next to a gas station and close to many places to eat and a grocery store.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Dear Shawn S, thank you for writing a review. It takes time and I appreciate it; and my managers and staff appreciate the praise and high rating. They give a solid effort EVERY DAY to give the best service to all guests, led by our managers Dan and Karli, and "cleanliness crew" led by our Sadie. Thanks for staying with us and please come back again.

"Nice place"

5
20/07/2016

This was conveniently located and had super friendly staff. There was a diner next door that had great breakfasts and the hotel was within walking distance of the main drag where many other restaurants were located.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Dear Diane B, thank you for writing a review. We appreciate know what you think of us. The Millstone next door is indeed a good breakfast. We have many guests that like to alternate ours and theirs when staying longer with us. Hope you come again.

"Nice Location"

5
18/07/2016

We spent the first two nights of our South Dakota vacation here and we really enjoyed our stay. Although the room is a little dated, it was very clean. We really enjoyed the ground floor room because we had an exit directly outside to our car as well as one into the hotel which was very nice. We loved the location, it was right off the interstate which was very convenient. We attended the Black Hills Rodeo Roundup in Belle Fourche that was a short distance on the interstate from here and spent a day visiting Spearfish Canyon and Devil's Tower. This was very convenient to both of these places. The staff was friendly but the best part for us was the free breakfast. Most places have cereal and a few stale muffins. This place had Belgium Waffles that were magnificent as well as several other delicious items to choose from. We ate at very nice outdoor seating area which was really enjoyable in the early mornings. We would definitely stay here again if we are ever in the area!

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Thank you for writing such a nice review. We appreciate it! It sounds like you did a lot in a couple of days, and your trip was enjoyable, that's great. We look forward to you coming back again and staying with us, as our hotel (although getting to a bit dated) is going through full refurbishment beginning this year.

"Time for Updating"

3
14/07/2016

We stayed 2 separate nights in 2 weeks. Pros: Great outdoor pool and lounging area that also had a covered area to get out of the sun or rain. Very friendly and attentive front desk staff. It is a good place to stay if you have a pet because the ground level rooms have 2 doors (inside entrance and a back door directly to your car). Fairly good location right off of Interstate 90, with a very average family restaurant next door and few block walk to Main st. where there are better places to eat. The bed was comfortable and rooms large. Cons: The rooms need major updating. Tired and worn furnishings, carpeting, and decor. There are not enough outlets. They should have lamp on the desk with an outlet. Poor housekeeping staff that needs to work on attention to detail. Our first night (room #102), there was NO SHOWER CURTAIN. Our second night stay, there was only 1/4 roll of toilet paper and no replacement rolls in the room. Not a good value for what you get especially in the summer when they jack up their prices. We have stayed her for the past several years and I see very minimal changes with room updates, hallway carpeting. This is why I'm dropping it from 4 stars from prior review a couple of years ago to 3 stars now.

"Nice Motel along the Interstate"

4
14/07/2016

Stayed one night in July 2016 while travelling from Deadwood to Wyoming. Hotel is older, yet in fairly good condition. Pool was nice and well maintained. Staff was helpful and prompt. Morning breakfast was good and well prepared.

"A very good stay"

4
13/07/2016

Rachael was very nice on the front desk. Room was a good size, beds lovely a comfy, although the lines looked a little 'tired'. Chairs were a little stained, and not a great deal of wall outlets. 'Fridge/micro AND.......1 cup serving KEURIG - brilliant! Good sized TV, excellent TV lineup. There is an indoor bar area - looks fairly limited, but hey, nice option - with a nice little outdoor seating area, a bonus. Very short walk up to Millstone Restaurant. Breakfast was fair. All in all, a very good stay. Would stay again.

"PET FRIENDLY, Priced right, Convienent"

4
01/07/2016

We stayed here on the going and coming back a week later. Friendly staff upon arrival and departure. We do not eat the "breakfasts", usually get a coffee and a piece of fruit so we cannot comment on the "breakfast. Our rooms # 105A & 107A were both clean and had 2 doors one into the hotel hallway and one leading directly outside. For us that was great since we had our dog with us. It was a nice convenience. We were close enough to several restaurants and walked to them. There is a family restaurant in the next parking lot over form the hotel. There is a small "lounge" which served drinks, bar bites and pop corn each day from 4-9. We didn't part take though there were folks who did. There is a pool, decent grounds for pets walking around and down the street. We would gladly stay here again. The price was right, the rooms were clean the beds were comfortable for us. It was Pet friendly which is an important factor for us. Pet Fee was $15.00. Not bad considering some places want to charge 3x that. We found this location fine for our needs.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Dear Jeffrey, Thank you for such a nice review. I appreciate all the details about your stay at our hotel, and will pass on the compliments to our "friendly staff". We look forward to seeing you again in Spearfish!

"Really Addresses our Concerns!"

4
01/07/2016

We rented a pet room with its own outside door on ground level which was nice except it smelled badly of pet odors. They discounted rate and pet fee to make us happy and promised that they usually keep their pet rooms shampooed frequently!

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Thank you so much for your review. We just discussed our pet rooms this week and I heard of your experience from our GM Dan and his housekeeping staff. They have cleaned that carpet again since it appeared we missed something prior to your stay. I apologize for that as well, we will pay close attention to those rooms we allow pets in. Pet rooms, the limited number we have, are a challenge at times, but those traveling with their dog do appreciate them with our outside door access. Thanks again, and safe travels. Bill Collins, Owner, Best Western Black Hills Lodge.

"Great value"

5
30/06/2016

Great value, friendly, easy to walk to restaurants. They had a nice bar area off from the lobby and had a local man singing from 7-9 pm. Breakfast was fine. Room had a refrigerator in it. The room also had a separate sink area from the bathroom which was convenient.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Thank you Michelle. We appreciate you taking the time to write a review about your stay with us. We are hearing more people comment about having restaurants to "walk to" -- that is nice for those who want to on nice summer evenings. Hope to see you at our hotel again.

"poor beds"

3
28/06/2016

I would not stay at this hotel again! Very poor mattresses and musty pillows. Also expected the normal scrambled eggs and sausage like other Best Westerns - not the case here! If they would replace the current mattress's and pillows with better ones and improve their breakfast I would stay here if I ever came to this area again.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Dear Robert, thank you for the review. Please accept my apologies for those things you did not like. Our beds are a Sealy posturepedic with a pillowtop, something we feel fits most guests' wants, but unfortunately not all - we mostly hear good things, but some people don't like them. If you read this please call us at 605-642-7795 and ask for Dan, the GM and please let him know your name, and details of the problem as I would like to look at that bed if there is a frame problem or something wrong with the mattress. I do understand your frustration about breakfast. We offer a full free continental breakfast with your stay, what is required, plus a bit more...i.e. biscuits and gravy. But then some Best Westerns (especially BW Plus hotels) add eggs, sausage as you mentioned. This gets confusing for our guests and can be a problem if it is expected. For our hotel in particular, many guests like to go next door to The Millstone for a full breakfast. But again, I understand the confusion as it is a 'mixed bag' out there of what will be on breakfast. Thanks again for your review, and for staying with us. If you return again, please contact me and I would like to buy breakfast for 2 at the Millstone next door for you. Bill Collins, Owner, Best Western Black Hills Lodge

"Not a very nice property. Old and needing help."

2
25/06/2016

The two things that bother me the most are old, saggy mattresses and child sized toilets, and this property offered both. Old and needing renovations. They recommended restaurant next door, but outdoor sign said "Cooks Wanted." This is code for the food isn't very good so we went to the Dairy Queen and had a great blizzard.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Dear Bucky39, Thank you for your review. Our mattresses are three to four years old, depending on which room you were in(I would like to know that, so if you would please contact us), so I don't believe it's a matter of them being old. However, if they felt "saggy" it is more likely the 'pillowtop effect' with a Sealy posturepedic style we have. That said, I would like to look into it, so again please contact us. We may easily have a problem with a couple of them, or more possibly with the frame of the bed. I really want to find out so again please help us investigate it. I do have to say, Spearfish has a lot of really restaurants for a small town, please if you stay again, ask about them and what you are looking for and we can help. Thanks again for your review.

"Great Place"

4
17/06/2016

It met all our needs. We were staying there for a bike race. The location was perfect and the staff very friendly. The room had a frig and microwave, which is important to me. They even had a hose and wash clothes outside to wash my bicycle.

"Just what we were looking for"

5
14/06/2016

We were in town for the Gold Rush Gravel Grinder bicycle race. The Best Western was the "official" sponsoring hotel. Served it's purpose excellently :-) Ease access to interstate and downtown. Opened the continental breakfast at 0400 for our early race start. Very friendly. Thanks!

"Great Place to Stay!"

5
05/06/2016

We are traveling the U.S. And found that out of 30 hotels so far Best Western -Spearfish is one of the best. Clean, friendly and comfortable. They even supply shower caps which no one else has. Reasonable pricing as well.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Dear Vicki, Thank you so much for such a rave review! I appreciate you taking the time to do so. I always like to hear these simple types of reviews about our hotel being clean, good friendly service and especially you mentioned "comfortable". That's great! We hope to see you again.

"Average Stay"

4
31/05/2016

Not the best stay ever. Room was small, stairs were messy, and everything was just ok. Not the best ever but no real complaints. The real highlight of the stay was the "build you own waffle" bar. Most best westerns have the waffle iron, sure. But they have over a dozen toppings for your waffle. Candy pieces, chocolate chips, almonds, strawberries, whipped cream, white chocolate chunks.... made for a good morning.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Thanks Amanda. We have heard lot of compliments about the waffles and toppings - glad you liked them! We always hope our hotel is up to par, and that guests are happy with everything. It sounds like we didn't fail in your case, but need to step our game a bit. such as messy stairs - I apologize. I don't know what time of day it was, but I will personally keep an eye on them. Thank you.

"Reasonable place to stay if visiting black hills, custer or Devils tower"

3
29/05/2016

We spent one night here during a visit to the various parks and attractions in the area. This motel is quite clean, and we were attended to by friendly staff even though it was late at night when we checked in. We found the beds were a bit too soft, providing little support. Otherwise, the amenities in the room were average. Breakfast is simple and basic. Waffles, cereal, bread, fruit and cold hard boiled eggs. No frills. The selection of coffee, tea and hot chocolate was above average though. We were pleasantly surprised by "grab and go" breakfast bags they prepared for patrons in a hurry to leave for their next destination. The first floor rooms have a convenient additional "back" door that leads directly to your car (should you choose to park there). This makes it very convenient for loading and unloading luggage, especially during inclement weather. The Millstone family restaurant next to this motel was average to below average. We suggest eating elsewhere unless you are short of time and just looking for a quick convenient bite to eat (although their fried chicken was good).

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Good morning Running R. Thanks for your review, I appreciate all the detailed comments. It sounds like overall you were happy with your stay. I know the beds will not be everyone's favorite; we tried to strike a good balance between the firm beds(some would call too hard) and the very popular and very soft pillow tops that so many have today. Ours are more in the middle and most often suit a majority of people, but I do understand that for some they are too firm or soft, as in your case. Again, thank you for taking the time to write about us. We hope to see you again.

"Repeat Stay"

4
18/05/2016

When we head this way, this is usually where we choose to stay. Friendly, clean rooms. We try to make reservations ahead of time, but our last trip was an emergency trip to get my sister back home for my moms heart surgery. We travelled from WI and got as far as Spearfish and decided we needed to stop for the night and they managed to come up with a room for us at the last minute.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Hello Diane. Thank you for writing a review of your experiences at our hotel. My hotel staff and I appreciate the feedback and compliments. So glad that we had a room for you on your recent trip, and more importantly we truly hope your Mom's heart surgery went as good as possible. Please ask for me on any future visit, I always enjoy meeting our guests. Thanks again.

"Very clean and comfortable hotel"

4
15/05/2016

We stayed here for our first two nights in our vacation to the Black Hills and Badlands. It is centrally located for short trips to Belle Fourche, Deadwood, Lead and Devils Tower. The rooms were very well kept, with extremely comfy beds! The breakfast was good as well. The staff were very friendly and professional. I would most definitely recommend staying!

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Good morning Badger27, Thank you for your review yesterday. I'm glad everything was clean and comfortable for you - that's our number one goal! And thanks for the comments about our service too. It looks like you travel/review a lot - look forward to seeing you again.

"Nicely Suprised"

5
25/04/2016

After staying at another hotel in the area on our last visit, I was a little apprehensive about booking a place again but was nicely surprised. Great size clean room. The fridge and microwave is really useful when travelling with children, especially on my own, and having outside door access was also great. Thank you for a lovely stay.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Dear blondemummy, We appreciate you taking the time to write a review. Thank you for such nice remarks. If you are ever staying in Spearfish again, we know you have choices, so we appreciate you staying with us.

"football trip"

5
19/04/2016

it was great, clean, great rooms, super nice staff, our flight got changed till later, they let us stay late, everyone was so nice, bed was great. location perfect I can't wait to go back and stay again, everyone should go there if in spearfish

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Kim, Thank you for writing such a nice review for our hotel in Spearfish. Even more-so, thank you for coming back again, I know you have stayed with us before so thanks for your loyalty, and once again the kind words. We hope to ALWAYS be good enough to make you want to return.

"Another enjoyable weekend"

5
16/02/2016

We make it to Spearfish a great deal during the football season. We were in need of a break and headed to the Best Western Black Hills Lodge! It was wonderful! Met by my first name and a smile when I walked through the front door. I stay over 100 nights a year in hotels for business and leisure. This is by far the best and most friendly staff.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Thank you Jan. We appreciate that you took time to write this review. We do our best to be friendly to everyone and provide the overall great experience that you are looking for when you decide to stay with us. We look forward to seeing you back!

"Great family rooms"

5
14/02/2016

I have five children and it is not easy finding accommodations while traveling. Best Western Black Hills lodge has great family suites with a nice outdoor swimming pool. The staff is very helpful, cheerful, and polite.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Kim, thank you for the nice comments in your review....we appreciate you taking the time. I hope you and your five children enjoyed the big room, our family rooms get a lot of great feedback! and your service too. We look forward to seeing you again sometime. Thank you.

"Great motel"

5
04/01/2016

Our room was clean, our bed was *very* comfortable, and the breakfast was good. The staff was also very friendly and helpful, during check-in, check-out, and breakfast. During check-in the clerk at the front desk told me how I could save 15% on my stay that night through the Best Western rewards program, which made the value even better. On our next road trip where we need to stop for the night near the Black Hills, we'll be back to this motel in Spearfish.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Thank you Jared for taking the time to write a review. We appreciate it. I'm glad you enjoyed your stay with us, the service, breakfast, and the comfort of the beds. We look forward to your return!

"Hidden treasure in Spearfish SD"

5
28/12/2015

If you are looking for a clean, nice place to stay in the beautiful Black HIlls of SD, the Best Western in Spearfish, SD delivers. The staff is friendly and very helpful and the hotel ambience is warm and welcoming. Comfortable clean rooms with nice furnishings and décor await you. The rooms are very well insulated and provide for a great night's sleep. Every part of our stay was excellent.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Dear 227anitak, thank you so much for the review. As the owner, it is great to hear from all guests, especially when we get such nice compliments as yours - particularly that "every part of your stat was excellent". Thank you for staying with us, and we look forward to seeing you the next time you come to Spearfish.

"Treat Us Like Family"

4
09/12/2015

The Best Western is our home away from home in Spearfish. We have stayed there many times over the years and the staff consistently goes out of their way to accommodate our needs. They have allowed us to use the breakfast room for family gatherings, including a birthday party for my 90 year old mother. On our most recent stay, we needed some pruning shears which they loaned us. The rooms are clean and comfortable, but it is the staff that makes this a special place to stay. They can direct you to points of interest that go beyond the usual tourist sites. Special thanks to Raychel, Karli, Janet, Curtis, and Kate who were very helpful to us during our stay for a funeral. This is not a luxury property, but it is a great place to stay with a clean pool and well-maintained property, with a fun bar with free popcorn.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Wow, what a nice compliment from you. Thank you! As the owner, it is wonderful to hear that you have had such great experiences when staying with us. We appreciate your loyalty! and best is when you know and remember so many of our staff - they really do take pride in taking care of guests! I will be sure to pass on my gratitude to them each. Thanks again. I hope to personally see you at the hotel in the future. Bill Collins.

"Always a great stay at this property"

5
09/11/2015

I have stayed at this hotel property on many occasions. The staff is very friendly, helpful, and accommodating. The property is convenient, safe, and well maintained. The rooms are nice and have good space. Every time I stay in Spearfish I have stayed at this property and I have never been disappointed.

Bill C, Owner at BEST WESTERN Black Hills Lodge, responded to this review
Dear Thomas, thank you for staying with us so many times. We appreciate your loyalty, and especially that you have been pleased with our property and our staff. They work hard to keep things clean and in order, and especially to provide good service to all our guests.

"Nice Surprise"

4
27/10/2015

Nice surprise in Spearfish! Our room was very comfortable, spacious and clean. The property is a little old, but very well maintained. The staff we encountered was very friendly. Would definitely stay here again if we are in this area.

"Great Place To Stay in SD"

5
20/10/2015

This is a really nice BW in Spearfish SD. Great atmosphere outside and inside. The staff was very helpful. It's located right off the interstate and only 90 minutes or less from Mt Rushmore. They had a good breakfast, firm bed and clean room. The fitness equipment was top notch.

"Comfortable and clean"

4
19/10/2015

This was an average place to stay. No wow factor. We did like that we could park our car right outside the door from our room which made unloading/ loading easy. Breakfast was typical/average. Close to freeway which was nice.

"Comfortable, clean, and good wifi"

4
14/10/2015

I had to travel to Denver for a friend's wedding and stopped in Spearfish on my drive. The location is right off the interstate so it's handy. The staff was friendly and the hotel had a good breakfast and fast wifi. Nothing too fancy, but everything you need for a comfortable stay, the only downfall was the water pressure in the shower wasn't good.

"Comfortable and pet friendly"

5
11/10/2015

The room was comfortable and clean. This motel has outside door entrance as well as the inner to a hallway on the ground floor. This is so handy when traveling with a dog. We had a good nights rest. Some motels have noisy heating systems but this did not. Good restaurant references.

"Just what you'd expect from a Best Western"

3
08/10/2015

No elevator, so if you don't mind lugging your bags up a flight of stairs. Average breakfast. No plates for the waffles, and I guess it never occurred to anyone to run down to the nearest Walgreens and pick up a package of plates for the guests. When we mentioned our military service, our check-in person upgraded us to a 2 bedroom king suite.

"Time For Some Updating"

3
07/10/2015

This property is in need of sprucing up, as others have noted. It seems old, tired and dated, so while it's not a terrible place to stay, it isn't altogether pleasant either. For the money, we've stayed in far nicer accommodation.

"Reliable and solid hotel"

4
02/10/2015

The Spearfish BestWestern is a solidly good hotel. We have stayed there twice with our dogs. The staff has been accommodating and helpful and has given us GREAT restaurant recommendations. The rooms are clean and comfortable, the free wi-fi very good. All in all, a good bargain.

"Gerat stay"

5
02/10/2015

Very nice place, great staff and located near many places in So Dakota. The rate was within our price range for our trip. If we ever have a chance to visit the area again, Spearfish, we will make it a point to stay at this Best Western

"Tired Decor, But Clean, Comfortable Accommodations"

3
01/10/2015

The decor of this hotel needs to updated as it was a little tired and outdated but we had a clean room and bathroom and a comfortable bed and in the end we don't ask for more than that. The location put us in close proximity to the areas we wanted to visit.