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Best Western Socorro Hotel & Suites, Socorro

4.0/5  - basé sur 554 notations.
1100 N California Street, 87801-4266, Socorro, United States - Ver el mapa

¿Busca un hotel cerca del observatorio Very Large Array? Nuestro hotel de Socorro está situado en las mismas proximidades y ofrece una fantástica relación calidad-precio y un magnífico servicio. Aquellos viajeros que necesiten un hotel en las inmediaciones de la reserva natural Bosque del Apache podrán encontrar en nuestro hotel de Socorro todo lo que necesitan para disfrutar de unas excelentes vacaciones. Nuestro hotel da la bienvenida a funcionarios gubernamentales, grupos, amantes de la naturaleza y todo tipo de viajeros que busquen el mejor servicio. Al ser uno de los hoteles de mayor popularidad de las inmediaciones del Instituto de Minería y Tecnología de Nuevo México, también ofrecemos estancias prolongadas, especialmente dirigidas a los profesores de viaje en la zona. Este hotel que admite mascotas de Socorro, Nuevo México, se precia especialmente de hacer que los huéspedes se sientan como en casa. Nuestro hotel de Socorro alberga numerosas recepciones y fiestas y nuestra excelente ubicación junto a la I-25 le permitirá disfrutar de la mayor comodidad a la hora de recorrer la zona. Tanto si se encuentra aquí para asistir al Festival de las Grullas como a un banquete de boda, puede contar con nosotros para proporcionarle las cómodas e impolutas habitaciones que merece encontrar durante su viaje. Este hotel de Socorro se encuentra a poca distancia del New Mexico Tech y ofrece a los viajeros un desayuno continental gratuito. Aquellos huéspedes que deseen comenzar su día de la mejor forma podrán disfrutar de un suculento desayuno tipo bufé con gofres, pasteles, fruta fresca, cereales, yogur, chocolate caliente, café 100% Arabica y jugos fríos. El evento anual New Mexico Mineral Symposium atrae a numerosos huéspedes hasta nuestro hotel de Socorro y el campo de golf de la New Mexico Tech es otro de los destinos más populares de la zona. Desde el campo de pruebas de misiles de White Sands hasta el enclave Trinity Site, abierto al público dos veces al año, los viajeros no se quedarán sin actividades que realizar en esta región. Si se encuentra aquí para trabajar con Aerojet, New Mexico Tech, Raytheon u otra empresa local, nuestro hotel de Socorro es el lugar perfecto para encargarse de sus negocios. Aquí podrá encontrar unas amplias, apacibles y tranquilas habitaciones y disfrutar de la mayor comodidad durante sus desplazamientos. Al estar situado tan cerca de los principales enclaves locales, es fácil poder sacar algo de tiempo para divertirse. Reserve una de las amplias habitaciones del Best Western Socorro Hotel & Suites hoy mismo para disfrutar de lo mejor de la zona.

Best Western

Socorro Hotel & Suites

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Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Cuarto de jugar
    Cuarto de jugar
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 555 huéspedes
NOTA EMITIDA
Excelente
200
Muy bueno
213
Normal
95
Malo
31
Pésimo
16
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
40
De negocios De negocios
188
En familia En familia
106
En pareja En pareja
142
En solitario En solitario
48
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great Stay"

5
12/07/2018

I stayed here for two nights of photography. Everything went very smoothly. The room was clean, the breakfast was fine and the coffee was good. Erika at the front desk went out of her way to be helpful - she's a real human being.

"Decrepit and not worth the price!"

2
07/07/2018

Looking at reviews the Best Western seems to stack up well against other hotels in town. I stayed on a Friday night and paid just over $100 and the only hotel more expensive was the holiday inn. Check in was slow as there are numerous people in town who need extended stays for business. They were taken care of and we were given room 108. This room is in the old side of the hotel and not the “annex” building which is newer. Room 108 and most of the other rooms in the old side I imagine are very small as it is an old true motor hotel. The two double beds were crammed in and it smelled like your grandmas house, granted this scent is hard to avoid with a building that is about 50 years old. The beds were fine and the room was quiet as the hotel was mostly empty. Now to some of the major detractors. The ac barley worked and despite it being on the entire time we were in the room the temperature never went below 79. Part of this issue is the door had become so warped over the years you can see light and what is going on outside between the frame and the door. The bathtub also could not hold water so that was out of the question. What I did like though is both hot tubs were broken, but they did make sure that everyone knew they could go to the holiday inn next door and use there's! It was a good touch. Overall I was disappointed especially for the price. For 70 I could live with it but once you cross 100 for a cheap room none the less you expect more. Your experience may change in the other building but keep in mind you could end up in the old building.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Joseph C., Thank you for comments and observations regarding our hotel and hotel staff. I apologize the accommodations and amenities did not meet your needs and expectations. I apologize our staff was not more helpful and courteous during your stay, and our staff did not check you into your accommodations in a timely manner. I apologize for the inconvenience you experienced regarding the air conditioner not working properly. We thank you for reporting this issue to us, and we will have our maintenance team check, and if necessary replace the unit. I apologize our hot tub was not working during your stay. We rely on vendors located in Albuquerque for our pool and spa area equipment. Our vendors do not always carry what needs replacing, and orders usual arrive within 7 to 10 days, when placed. We appreciate the time taken to review our property, and thank you for your business.

"Socorro"

5
26/06/2018

First time in this hotel, based on the other good reviews. The place is very nice and peaceful. I normally do not sleep well on the first night of our vacations, but I did sleep well and all night. Breakfast was amazing. They had southwestern omelets. A person tended to the breakfast bar the entire time we were there having breakfast. OH, and the breakfast area was very spacious! I would definitely stay again if in the area.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased the accommodations were clean and comfortable. We are pleased our staff was helpful and courteous during your stay, and you had the opportunity to enjoy breakfast at our hotel. We are pleased our staff was helpful and courteous, and we hope the remainder of your vacations was enjoyable.

"One of the best in town???"

3
27/05/2018

Average room that suits the needs. There is a couch and a chair, which was comfortable for us, as we spent quite some time in our room. Good beds and a poor fast food breakfast. There is an inside pool, we did not use, but would have liked a place to sit outside.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you found the accommodations clean and comfortable. I apologize the breakfast provided by our hotel did not fully meet your expectations, dietary needs or usual fare. We hope you enjoyed the rest of your time in the Socorro area, and we thank you for your business.

"Wonderful staff and clean comfortable room"

4
19/05/2018

Check-in was a delight with casual, friendly banter with the front desk staff. Offered my hubby and I an upgrade to a king bed suite on first floor so us seniors didn't have to walk up the stairs to the standard room we had booked online. This at no additional cost to us. Our room was clean, comfortable and met all our needs for a one night stay. Yes, we could hear neighbors showering or speaking to each other, but it wasn't invasive. Otherwise we had a quiet night. Breakfast was standard fare but was freshly prepared and well presented.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff in Socorro. We are pleased the accommodations were clean, comfortable and enjoyable. We are also pleased our staff was helpful and courteous during your stay. We hope you continue to have enjoyable stays with Best Western whenever you travel. We thank you for your business.

"Appearance good..amenities not so much"

3
14/05/2018

I thought the appearance and staff were great. Annex building was more up to date but the main building was not. Breakfast was average and not very warm at all. The wfii was awful and horribly inconsistent. Fitness room in Annex was decent for a hotel. The elliptical inside was very loose and a safety hazard.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased our staff was helpful and courteous during your stay. I apologize the accommodations and amenities did not fully meet your needs and expectations. I apologize the breakfast provided did not meet your expectations. Our Guest Internet Service Providers have informed us that when hotel occupancy is high, speeds will slow down when multiple guests and wireless devices are used between the peak hours of 5:00 p.m. and 10:00 p.m. Our hotel just recently (May 11, 2018) upgraded the speed to our guest wireless internet. Thank you for mentioning the issue you experienced in our fitness rooms. We will have our maintenance team look into this issue today. We hope you enjoyed your recent training in Socorro, and we thank you for your business.

"Restful"

5
11/05/2018

We recently stayed at this motel and if you're in the area, you won't go wrong if you decide to stay here. The staff was cheerful and very helpful. The room clean and breakfast filling. And if you're looking for a great place to eat, skip the chain places and go downtown!

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased our staff was helpful and courteous during your stay. We are pleased the accommodations were clean, comfortable and enjoyable, and convenient for your stay in Socorro. Your business is appreciated and we hope you have the opportunity to visit Socorro, New Mexico again.

"Socorro Best Western"

4
03/05/2018

Nothing special, but rooms were clean and beds were comfortable, which satisfied our two main criteria. The water pressure in the showers was surprisingly good. The service was friendly and good, too. The breakfast was the typical motel "hot" breakfast, not particularly spectacular, but the help seemed quick to keep supplies coming, which isn't always the case. My only complaint would be the strong air freshener smell that hit us when we walked into the room, but we simply left the door open for a bit until it evened out a bit. Oh yes.... our room did have a refrigerator, where we unloaded our few cooler drinks for the night.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Diana P., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased the accommodations were clean and comfortable, and amenities in good working condition. We are also pleased our staff was helpful and courteous and had the opprotunity to enjoy breakfast at our hotel. I apologize for the issue you experienced regarding the air freshner used iby our housekeeping staff. We will share this information with our staff. We thank you for your business.

"Great spot in Socorro, NM"

5
03/05/2018

Everything was nice; rooms clean, amenities adequate and full breakfast a pleasant surprise. We used the conference facility for my father's memorial and Erica was amazing! She helped us out in every way, was great to work with and went out of her way to be accommodating. Thanks to all at the BW in Socorro for making our visit as stress free as it could be under the circumstances.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Cindy K, Thank you for your comments and observartions regarding our hotel and hotel staff. We are pleased the accommodations were clean and comfortable, and you had the opportunity to enjoy breakfast at our hotel. We are also pleased our staff was helpful and courteous, and made your stay a little easier. On behalf of our staff we send you are condolences once again.

"Socorro Best Western"

4
28/04/2018

Great place to stay while attending conferences, service was good as well as amenities. The fitness center was great especially having two places to work out in. Internet was great for the stay, overall good experience.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased the accommodations were clean, comfortable and enjoyable. We are pleased our staff was helpful and courteous, and you had the opportunity to enjoy the use of the fitness rooms. We hope you enjoyed your conference in Socorro. Thank you for reviewing our hotel, and we thank you for your business.

"Great Socorro Hotel"

5
22/04/2018

Not sure the definition of what a hotel is. I thought if the rooms where inside then its a hotel and if you can park your car at the front door on the outside its a Motel? Well this is a great place to stay! The office manager upgraded me to a suite for signing up with BW rewards! Huge room! Great free Wifi and huge TV! Bed was perfect not too hard or too soft! No outside noises! SUPER CLEAN ROOMS! The continental breakfast is above and beyond better than any other Hotel Ive stayed at before. So much to choose from!! Great Coffee! Very centrally located in Socorro!!! Don't remember if there was a fridge or microwave or not, but was not needed. Very good water pressure in the shower! Highly recommended place in town specially were the reviews for all but two others wasn't that great! Spend the extra money and sleep in comfort!

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased the accommodations were clean, comfortable and enjoyable. We are also pleased our staff was helpful and courteous and you had the opportunity to enjoy the breakfast provided by our staff. We thank for reviewing our property in Socorro, and we thank you for your business.

"Great Stay BEST hotel in Socorro"

5
21/04/2018

Rooms were very clean. Full Breakfast was great quality and staff is very accommodating and kind. The free internet works great. The indoor pool and Jacuzzi were amazing. The pool was kept at a very comfortable temperature. Michelle, Erica and jose at the front desk are very helpful. Tina at breakfast is very warm and welcoming. This is the BEST place to stay in Socorro.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased the accommodations were clean, comfortable and enjoyable. We are pleased our staff was helpful and courteous, and you had the opportunity to enjoy the use of the pool and hot tub area, and breakfast at our hotel. Your business is appreciated and we thank you for taking the time to review our hotel.

"Great place to stay"

5
15/04/2018

This is a wonderful way station or if you are visiting New Mexico Tech a perfect place to stay. Excellent rates wonderful staff and comfortable suites. The breakfasts are excellent, the staff accommodating., There are sufficient amenities including available Laundromat that it is all a weary traveler could ask to have

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased the accommodations and amenities were clean, comfortable and in proper, working condition. We are also pleased that our staff was helpful and courteous and you had the opportunity to enjoy breakfast and use the additional amenities provided at our hotel. We thank you for taking the time to review our hotel, and thank you for staying with our hotel in Socorro.

"Worst Hotel"

1
13/04/2018

Stayed here for an EMRTC class at New Mexico Tech. Stayed here for the OK reviews I read, but shouldve stayed somewhere else. A hotel receptionist called me around 9pm the night before arrival and threatened to cancel my room if I didnt put down a credit card to reserve the room. I told her the room was prepaid by New Mexico Tech/FEMA. She said

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We apologize the accommodations and amenities did not meet you needs and expectations. We apologize our staff was not more helpful and courteous during your stay. I apologize our staff did not properly explain that EMRTC does not prepay for rooms. If a student does not attend the training and does not cancel the room reservation, EMRTC, will not pay for the unused room. The credit card authorization is to secure the room and for any incidental charges that a guest may incur during his or her stay. Unsecured rooms are subject to 4:00 p.m. day of arrival cancelations. I apologize for the inconvenience you experienced regarding the policy and hope you enjoyed the training, and found the information provided helpful and interesting. We thank you for staying with our hotel.

"Not bad "

4
11/04/2018

Place definitely doesn't have much to offer, is a small quite town but the personnel is nice, rooms are clean, good breakfast and they got wi-fi ( not the best speed is like 10mps). Rooms have A/C and cable, and parking . For business is nice but not for vacations.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased the accommodations were clean, comfortable and enjoyable. We are also pleased you had the opportunity to enjoy breakfast at our hotel, and found our staff helpful and courteous. I apologize for any inconvenience you experienced regarding our free guest internet. We hope you continue to have safe and enjoyable travels, and thank you for your business.

"Served its purpose"

3
08/04/2018

We needed a place to stay near the Trinity site and the Best Western served its purpose but I wouldn't rush back. Staff were friendly, room was clean and breakfast was good, but walls must have been very thin as we were troubled by noise most of the night - could hear people walking around in the room above, sound of toilet flushing next door, people talking in the room beside us etc. Otherwise ok,

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Abigail M, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you found the accommodations clean and comfortable. We are also pleased our staff was courteous, and you had the opportunity to enjoy breakfast at our hotel before visiting Trinity Site. I apologize for the excess noise adjacent to your accommodations. We hope you enjoyed your time in Socorro, and the Socorro area, and we thank you for your business.

"Second stay, won't be the last!"

4
07/04/2018

This is my go-to for my last travel day on the way to AZ. Super staff, very much on the ball, problem-solving, proactive, hard-working people. Room was very nice and I love the motor lodge style, easy to load/unload and take the dog out to the fantastic park across the highway with a rec trail & breathtaking view of the mountain. Well-lit parking lot made me feel very safe. The room was clean, not too heavily fragranced (a real problem for me when I travel), and everything worked. Really my favorite place to stay traveling across the country with my dog! Local food tip: I'm not a Little Caesar's Pizza fan, but they offer Hatch chiles as a topping and it elevates ordinary pizza to a real treat...try it!

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you your comments and observations regarding our hotel and hotel staff. We are pleased you enjoy the pet friendly accommodations at our hotel. We are also pleased our staff is helpful and courteous, and the location of the hotel is convenient for your needs. We thank you for your continued business and wish you safe travels.

"Clean, Comfy, and Quiet"

5
01/04/2018

I travel to Socorro to work often and nice to have a good room with an outside front door.. I don't like being cooped up on some floor with no widows that open or have a balcony.. This place is super clean. The staff is just wonderful. Since it's was a work trip and was just there to sleep I like how quiet it was.. Good people and a good place to stay.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We thank you for your business, and are pleased the accommodations suit your needs and expectations. We hope you continue to have enjoyable stays with our hotel and hotel staff.

"Nice room great location"

4
28/03/2018

We try to stay at BW whenever possible. I think they have the best breakfasts on the road. They are pet friendly, clean and comfortable. Staff is friendly and helpful. Check in and Check out is quick and efficient.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear jdenston, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased the pet friendly accommodations were clean and comfortable. We are also pleased our staff was helpful, courteous, and you had the opportunity to enjoy breakfast at our hotel. We hope you continue to have safe and enjoyable stays with Best Western, and we thank you for being our guests.

"The Socorro Best Western is a good place to stay"

5
09/03/2018

This hotel is pet-friendly, ckean, quiet, and within walking distance of restaurants. We have always enjoyed staying at this hotel. It has a go good hot breakfast, also, I always feel safe when i have to take my dog out during the night. It's a perfect halfway stop for us to many Southwest locations

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear C.D., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you found the pet friendly accommodations clean, comfortable and enjoyable. We are also pleased our staff was helpful and courteous, and you had the opportunity to enjoy breakfast at our hotel. Your continued business is greatly appreciated and we hope you continue to have enjoyable stays with us in Socorro.

"Not that great."

2
04/03/2018

Not sure of the other options to stay in if visiting the area, but this hotel was very average. The folks working there are certainly nice enough. Bed comfortable. Rooms a little out dated. Breakfast a little below average for "free." Fake fried eggs!! I do think they did have fruit. A problem for us was no elevator. We are 65+, and I was NOT a good packer on this trip. Our friends graciously took the second floor room. Had issues with the key to our room twice.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Cynthia S., Thank you for your comments and observations regarding our hotel and hotel staff. We apologize if the accommodations did not fully meet your expectations and needs. I apologize if the breakfast we served did not meet your dietary needs or usual fare. I apologize for the oversight our Front Desk team made when they did not inform you that we do not have elevators in our annex or main buildings. We are pleased that you found our staff helpful and courteous. We thank you for your business, and hope you have a wonderful and safe 2018!

"Excellent accomodations"

5
22/02/2018

The new annex has pet restricted rooms that are perfectly appointed and very clean. The separate building has it's own sauna and exercise room, and is steps away from the original hotel where a pool is available, and breakfast is served. The staff was super helpful, and the price for an overnight is comparable to other better grade hotels in Socorro. We would definitely return.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you enjoyed the accommodations in our annex building, and found them to be clean, comfortable and enjoyable. Thank you for mentioning our helpful and courteous staff. We hope you enjoyed the use of our swimming pool, and enjoyed the breakfast provided at our hotel. We thank you for your business, and hope you have a safe and wonderful 2018!

"Good breakfast range, thin walls"

3
19/02/2018

A really good breakfast for a Best Western - more cereal choices, bread, pastries, hot oats etc. Room decor etc all good. Biggest downside was the thin walls. We could hear every word of the conversations in the next room, which at 2am was painful. Staff very friendly and helpful.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you found the accommodations clean and comfortable. and our staff helpful and courteous. I apologize for the inconvenience you experienced regarding the noise adjacent to your room. We are pleased that you had the opportunity to enjoy breakfast at our hotel. We thank you for business, and hope you have a wonderful 2018!

"Nice hotel"

3
11/02/2018

This is a nice hotel right off the interstate how was there for training at New Mexico Tech the breakfast in the morning was rotated daily and good. The coffee was available 24/7 the rooms were large well maintained the annex has a washer and dryer available for a dollar each. The hot tub was out of service while we were there. And I noted that the TV channels were limited. Only returning in April and will be staying here again.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Than you for your comments and observations regarding our hotel and and hotel staff. We are pleased you found the accommodations clean and comfortable. We are also pleased that you enjoyed breakfast at our hotel. I apologize the hot tub was closed for repair during your stay. We have it operational once again. We hoped you enjoyed your training in Socorro, and we hope you have a safe return trip in April.

"Excellent Service"

5
01/02/2018

I stayed at this hotel on a business trip. The front desk staff were extremely accommodating. They went above and beyond to make sure we had everything we needed. The rooms were clean and the breakfast provided many options. We were also able to walk to various restaurants from this location. I would definitely recommend this hotel should you stay in Socorro.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Kim, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased your stay was clean, comfortable and enjoyable. We are also pleased our staff was helpful and courteous, and the hotel location was convenient for your stay. We thank you for your business, and we hope you continue to have safe travels and enjoyable stays with Best Westerns!

"Classic (but recent) BW hotel. Unjustified cancelling of our booking !"

4
13/01/2018

Comfortable, modern, clean BW. Good breakfast, good bedding, Staff was a bit too quick to cancel our booking: we showed up in the afternoon but the room was not ready. We left for Bosque del Apache and said that we would come back around 8.00 pm. We discovered at that time that our booking was ... cancelled! Lack of coordination, folks ! But we had finally a nice stay.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear akhenaton2, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you found the accommodations clean and comfortable, and enjoyed the breakfast items provided at our hotel. I apologize our staff did not hold your reservation, and will be sharing this information with our staff regarding this oversight on our part. We are pleased we were able to accommodate your stay and thank you for your business.

"Close to Bosque Del Apache"

4
11/01/2018

We often stay in Socorro and this is the first time we tried the Best Western. We enjoy Bosque Del Apache wildlife refuge and the Best Western will be our go to hotel whenever we visit the refuge. Clean, comfortable, and good breakfast.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear boblT4858KS, Thank you for your comments and observations regarding your stay in Socorro. We are pleased your stay was clean and comfortable and you enjoyed the breakfast provided at our hotel. We hope you enjoyed your time at the Bosque, and are pleased you wish to return to visit the Bosque and our hotel. We thank you for your business.

"Great complimentary breakfast."

5
08/01/2018

Very nice property, staff very helpful. The complementary breakfast is very complete and they change some of the selections every day. We would go to Bosque del Apache every morning for sunrise and return to the hotel about 9-9:15 only 15 minutes before the breakfast ended (it is open until 10 on weekends) but there were still plenty of options of food available. We were not rushed to leave after closing time. The location was very good with restaurants and convenience stores in walking distance.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear wpohley, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you had an enjoyable stay with our hotel, and our staff was helpful and courteous. We are pleased that you had the opportunity to enjoy breakfast with us, when you returned from visiting the Bosque Del Apache Wildlife Refuge. We hope your visits to the Bosque were enjoyable, and we thank you for your business.

"Best Best western"

5
06/01/2018

This place is awesome the best best western I have ever stayed at.From the two fitness centers to the hot sauna .the very clean rooms and the over the top front end people who go out of their way to make it all work

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear John M., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you found the accommodations clean and comfortable. We are pleased you had the opportunity to enjoy the use of our fitness rooms and sauna. We are especially pleased our staff was helpful and courteous during your stay, and made it that much more memorable. We hope you continue to have enjoyable stays with Best Western, and thank you for your business.

"Over night in Socorro"

4
03/01/2018

This hotel was our second night from Iowa to Arizona. Nice hotel but a little spendy. They charge an extra $10 for your pet to stay in the room with you. A little dated but it was clean and comfortable. Breakfast was very good.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you found the pet friendly accommodations clean and comfortable. We are also pleased our staff was helpful and courteous during your stay. We appreciate the time taken to review our hotel. Thank you for your business, and we hope you have a safe and happy 2018!

"Bird-themed lobby"

3
03/01/2018

This is not a BW Plus so the rooms are fairly basic and small but clean. The lobby is a highlight with sculpted birds and other nice touches. Breakfast is decent and the lobby was thankfully playing CNN both times I was there as opposed to the often ubiquitous (and divisive) lobby programming. The pool was clean and big enough for some real swimming. Also, good location for walks to a couple of nice restaurants.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you found the accommodations clean and comfortable. We are also pleased that you enjoyed our renovated lobby and breakfast area, and had the opportunity to use the pool area. We thank you for your business and wish you a safe and Happy 2018!

"TVs don't work"

2
31/12/2017

The rooms look exactly like they did 4 years ago. The hotel just updated to DirecTV and it isn't working in the rooms on the South side of the hotel. I told the front desk this and they said all they could do was to move us to a room on the North side. Why did they put us in a room on the South side if they knew the TVs don't work? Makes you wonder.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our staff, I apologize for the inconvenience you experienced regarding our TV service. We have contacted our vendors and they are working to remedy the sporadic signal loss that seems to be causing the issues guests are experiencing, which seems to be affecting some rooms in our main building. I apologize again for this issue. I am sorry that our staff was not helpful and courteous during your stay, and your experience was not more enjoyable. We appreciate the time you took to do the survey and your business, and we wish you a safe and Happy New Year!

"Great option in Socorro"

4
23/12/2017

Nice hotel with free breakfast and evening nibbles, laundry, indoor heated swimming pool and hot tub. Newly remodelled reception with a stylish gas fireplace. Clean rooms with coffee maker, microwave and fridge. Beds a bit bouncy, not really an issue as we had 2 queen beds.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you found the accommodations clean and comfortable. We are also pleased you had the opportunity to enjoy breakfast at our hotel. We thank you for your observations and comments regarding our remodeled lobby! We thank you for your business and we wish you safe and Happy Holidays!

"Good hotel; clean and quiet room"

4
22/12/2017

Have stayed in many hotels in Socorro, Deming, Hobbs, Clovis, and other cities in southern NM. This was among the three best so far. Clean room. Hotel is very close to interstate, but we got a room on the quiet side of the hotel, so we didn't have any issue with noise.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you found the accommodations clean, comfortable and quiet. We are also pleased that our staff was helpful and courteous during your stay. We hope you had the opportunity to enjoy breakfast at our hotel, and we thank you for your business. On behalf of our staff, we wish you safe and Happy Holidays!

"Clean, Nice and Good Value"

4
19/12/2017

The Best Western in Socorro, New Mexico is a clean and moderate motel that is conveniently located close to the freeway and close enough to a few restaurants and even NM Tech. The pool is great, good breakfast offered especially on the weekend. The cost is a very good rate for a nice and comfortable, however not fancy, room. The heating system was a bit noisy but we got used to that. The bed was ok, a king size bed, but could be a bit firmer and perhaps needs updating. The decor is basic. However the staff was very friendly, honest, on the ball, easy to talk to, and efficient. We were there for four nights and all cleaning was done efficiently and well.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Rebecca C., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you found the accommodations clean and comfortable. I apologize for the noise you experienced with the heater, and we will have our maintenance team look into repairing or replacing the unit. We are pleased that our staff was helpful and courteous, and you had the opportunity to enjoy breakfast at our hotel. We thank you for your business and wish you safe and Happy Holidays!

"Best Place to Stay in Socorro"

5
18/12/2017

This is a great hotel near the Bosque del Apache National Wildlife Refuge. I've used this hotel for the past four years and haven't had any issues. The majority of the staff have been professional and friendly. Stay in the newer, larger rooms in the annex/by the convention center, for the best experience.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Tim B., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you enjoyed your stay in Socorro, and found the accommodations clean and comfortable. We are also pleased that our staff was helpful and courteous during your stay. We hope you enjoyed your visits to the Bosque Del Apache. We thank you for your continued business, and we wish you safe and Happy Holidays!

"Comfortable Clean Convenient "

4
14/12/2017

Michele was wonderful at checkin and our room was comfortable and at the end of the building, providing for appreciated quiet. The breakfast each morning was well appointed and the selections fresh. We had a nice stay and appreciate the convenience to Bosque del Apache Refuge.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you found the accommodations clean, comfortable and enjoyable. We are also pleased you had the opportunity to enjoy breakfast at our hotel, and enjoyed your time at the Bosque Del Apache Wildlife Refuge. Thank you for mentioning our Front Desk Team member Michelle. We are pleased she made you stay a memorable experience. We thank you for your business, and wish you safe and Happy Holidays!

"Great hotel"

5
08/12/2017

The hotel is conveniently located of I-25. The hotel room was clean and comfortable and the hotel staff was polite, friendly, and helpful. Rooms in the annex building open off of an interior hallway, so a room key is required to enter the annex building as well as the room itself. Rooms in the main building open directly outside. I will definitely stay here again!

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel staff and hotel. We are pleased you found the accommodations clean and comfortable. We are also pleased our staff was helpful and courteous during your stay. We hope you enjoyed your time in Socorro, and at the Bosque Del Apache Wildlife Refuge. We thank you for your business and wish you safe and Happy Holidays!

"good place to stay"

5
08/12/2017

We stayed at this hotel while we were going to see the birds at Bosch Delapache. They serve a good hot breakfast every morning. The rooms are clean and well maintained. A very well lighted parking lot with large parking spaces. the hotel has easy access to the hiway and lots of restaurants close by some with in walking distance. We would stay there again.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean and comfortable. We are also pleased that you had the opportunity to enjoy breakfast at our hotel. We hope you enjoyed your visit to the Bosque Del Apache Wildlife Refuge. We thank you for your business and wish you safe and Happy Holidays!

"Comfortable"

4
05/12/2017

Overall the hotel is at a great location for the Bosque del Apache National Wildlife Refuge, right near the I-20 entrance and exit to hotel. The hotel room walls are a bit thin with noise, laughter, t.v. coming from a neighbors room. Didn't bother me much since I can sleep while my son practices music with his band at home. I just wanted to mention it to those that are lite sleepers. The hotel has the right amount of amenities. The room and lobby were clean and hotel staff go out of their way to make your stay pleasant. I would recommend.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean and comfortable and a convenient location for your trips to the wildlife refuge. We are also pleased that our staff was helpful and courteous, and I apologize for any inconvenience you experienced with the excess noise around the adjacent rooms. We thank you for your business and wish you safe and Happy Holidays!

"Very Comfortable, clean and Very good value for money"

5
27/11/2017

The Best Western in Socorro is probably the best hotel in town. It is very comfortable, clean and a very good value for money. We stayed for 2 nights and we were mainly visiting the Bosque Del Apache wildlife refuge. The hotel is right in the city, close to all restaurants and conveniences, and a 20 minute drive from the park. They offer breakfast to-go for those early morning trips to the wildlife refuge, which I think was a very considerate thing to offer their guests.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Vineesh A, Thank you for your comment and observations regarding our hotel and hotel staff. We are pleased that you enjoyed your stay at our hotel, and we are pleased that you had the opportunity to visit the Bosque Del Apache Wildlife Refuge. We are pleased that you found the accommodations convenient for your stay. We wish you safe and Happy Holidays, and thank you for your business.

"Top notch all the way"

5
26/11/2017

Stayed here traveling thru returning home after Thanksgiving. Room 213 in convention center wing for $95 + taxes. Spacious, well appointed, CLEAN, quiet room. Large parking area. Lobby felt "upscale". Complimentary breakfast was complete with everything needed and coffee was very good. Breakfast attendant, Noreen, was a great ambassador as she was pleasant and kept everything freshly filled. No cons to our stay, will stay again if in area. Highly recommend.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean, and comfortable. We are also pleased that our staff was helpful and courteous during your stay. Thank you for mentioning our renovated lobby and Breakfast Bar staff member Noreen, and the great service Noreen provided. We thank you for your business, and wish you safe and Happy Holidays!

"Very Cool"

5
26/11/2017

The staff are very helpful and will do anything to help you have the best experience you can have at Best Western It can only be described as amazing, great, cool, flattering, and a great place from a family trip. This place is now our favorite hotel ever. I really recommend this place

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear everyjones, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations met your needs and expectations. I am also pleased that our staff was helpful and courteous during your stay. We thank you for business, and wish you safe and Happy Holidays!

"Standard Pleasant Best Western"

3
21/11/2017

Directly off I25 in convenient location 17 mi. from Bosque del Apache wildlife refuge in a small town Socorro with walkable fast food options and gas stations. Hotel was clean, double queen bedroom was spacious with adequate amenities. Bedding was quite comfortable. Only complaint: typical thin walls meant neighbors' tv and conversations were tiresome and required cranking up the A.C. fan to high for "white noise". Bring ear plugs.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean and comfortable. I apologize for any excessive noise you experienced during your regarding the adjacent rooms. We hope you found our staff helpful and courteous and had the opportunity to enjoy breakfast at our hotel. We hope you enjoyed your visit to the Bosque Del Apache Wildlife Refuge. We thank you for your business, and wish you safe and Happy Holidays!

"Crand Festival hotel"

4
19/11/2017

Good stay. No elevator so luggage and photography equipment need to be lugged upstairs if you receive a 2nd floor assignment. Breakfast opens at 6 so there is only a go bag with water, a bar, fruit, and a cookie if you have an early AM field trip. Coffee is 24/7. Room was clean and fine. Well priced.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean and comfortable. I apologize if we were unable to reassign a first floor room during your stay. We hope you enjoyed your visit to the Bosque Del Apache Wildlife Refuge, and enjoyed photographing the wildlife around the area. We thank you for your business, and wish you safe and Happy Holidays!

"BEST HOTEL"

5
18/11/2017

Excellent hotel to stay were everyone is friendly, courteous, helpful and happy to help. Rooms are very clean comfy bed and breakfast is great! Close to restaurants and places to visit. I recommend this hotel and will definitely come back

"Good call!"

4
18/11/2017

Based on reviews and LIMITED options in Socorro we took the plunge and booked ! Upon arrival we were greeted by a friendly attentive desk clerk- quickly and efficiently assigned our room. Room was nice and BIG! Well appointed and clean as a whistle! Biggest thing I noticed was how QUIET the place was! While close to I-25 we did not hear traffic or doors slamming or foot traffic - nada! Well kept, clean and comfortable. ONLY issue (and seems to be the case EVERYWHERE now days) is the $$$! Sure our stay was on a Saturday night & sure the place was packed but $ 175.00 for one night? In Socorro NM? Go figure!

"Another excellent stay in Socorro"

5
17/11/2017

Always try to stay at the Best Western when in Socorro. The Best Western has the best staff, good rooms, great location, plenty of parking, and close to good eating. Internet is a bit iffy in the annex. Breakfast is OK but huevos rancheros is readily available down the street.

"Very good and accessible hotel"

4
16/11/2017

Hotel is very well located and easy access from i25, close to dinning options within walking distance. Very good for a short stay or stopover. Rooms were very clean and well kept, breakfast options are standard but good taste and quality.

"Right place at the right time."

4
14/11/2017

This property has its room access directly from the parking lot. It is slightly noisier than some recent stays we have had. Having said that it did not really matter. We were tired enough from the day's drive that we just enjoyed the clean and well prepared room. When we asked about local restaurants we were directed to a few possibilities. The first one was closed due the day of the week. The second was filled to the brim with a half hour wait. The last one was "just right" with quick seating and a good local fare. We had an engaging conversation with the table next to us and enjoyed our evening very much. The check out easy and staff was friendly and the breakfast hit the spot to get us on the road early.

"Experience at Best Western"

5
13/11/2017

I had a great experience overall at the Best Western in Socorro, New Mexico. I found only one issue and that was with the mattress on the bed. It was very cheap and hard. What a shame, the hotel had a very bright and modern appearance. It had a great breakfast and fitness room. My room was very clean and neat but no money was put into the mattress. It was the next closest thing to sleeping on the floor.

"Keep Tract of All Your Valuables At All Time"

2
09/11/2017

I forgot about a new handmade silver belt buckle in my pants pocket when I left my room. After I came back after the room had been cleaned, the buckle was gone. I went to the front desk and told the front desk what happened. I asked if there was a form I cld fill out, and I was told there was not. I ended up writing my contact details on a piece of blank paper and told a manager wld contact me. A manager never contacted me. Clearly, the hotel does not take the theft of guests' property seriously.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I apologize for the inconvenience you experienced regarding our staff not contacting you in a timely manner. Our staff will continue to search for your buckle and will contact you if it is found. Again, I apologize for inconveniencing you regarding this issue.

"Very Clean"

4
07/11/2017

The décor is a bit dated, but the room was very clean. The bathroom was very clean...probably the cleanest I have ever seen in a hotel. The staff was very courteous and nice. My room was comfortable. I have no complaints.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean, comfortable and enjoyable. That is a wonderful compliment regarding our housekeeping staff. We are pleased that our staff was helpful and courteous during your stay. We thank you for your business and wish you safe and Happy Holidays!

"Convenient location"

4
02/11/2017

This was an overnight stay on the way to Bosque del Apache, as we needed to up and out the door by 6am the following morning. The Hotel & Suites was in a convenient location (just off the main road) and the room was ready when we arrived.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased the accommodations met your needs and expectations. I hope our staff was helpful and courteous during you stay. I am also pleased that you had the opportunity to see some of the Socorro area and visit the Bosque Del Apache Wildlife refuge. We hope you continue to have enjoyable and safe travels. Thank you for staying with our hotel and staff.

"We made the right hotel choice"

4
02/11/2017

Good quality rooms and exceptional staff hospitality. Breakfast was pretty good too. Our only disappointment was lack of restaurant choices in the area, no fault of this hotel. Thanks, we appreciated our stay.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean and comfortable. I am also pleased that our staff was helpful and courteous during your stay, and you had the opportunity to enjoy breakfast at our hotel. We are pleased that you had an enjoyable experience and we hope you continue to have safe and enjoyable travels. Thank you for your business!

"Be aware of the cancellation time."

1
02/11/2017

We made our reservation at 2:30 pm, cancelled at 5:30 pm, then told they would charge our card because the cancellation is at 4:00 pm. We went back and forth with I wasn't told, and them saying they have no way of knowing that. I understand if a hotel is full and turning business away that they charge, but that definitely was not the case here since we kept the reservation rather than be charged without service. Terrible customer service.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I apologize if the accommodations did not meet your needs and expectations, and if our staff was not helpful and courteous during your stay. I apologize for the inconvenience you experienced regarding our hotel cancellation policy. I will be sharing this information with our staff, to improve our communication with our guests. We thank you for your business.

"Dont get put in the Annex"

4
31/10/2017

I booked through hotels.com and they sold me a king suite and said it was all there was yet when we got to the hotel they were not full at all. The room was wonderful BUT it was in a building across the street called the annex. It was a hike to the pool and the breakfast buffet. With my age and hip replacement that made it not so fun. Plus end of October it was chilly coming back from the pool. The staff were wonderful and the breakfast buffet was good. Had nice bisquits and gravy and other items. I will stay again just will book directly so can get the right room.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean and comfortable. We are also pleased that our staff was helpful and courteous during your stay, and you had the opportunity to enjoy breakfast at our hotel. I apologize for the inconvenience you experienced with the location of your room. I apologize if our staff did not offer to find another suitable room in our main building closer to the breakfast and pool areas. We are pleased that you would stay with our hotel again, and we will do our best to provide you with a room closer to the pool and breakfast areas. We thank you for your business, and hope you visit us again soon!

"Poor service!!!"

1
26/10/2017

The room wasn't ready when we arrived at 5:30 pm. We had an evening engagement and were pressed for time. Desk clerk was surly, housekeeping was worse. When we got to the room, the smell of stale smoke was horrible. By then it was so late that we didn't have time to complain. (Considering the difficulty getting a room in the first place, this wouldn't have been a good option, anyway.) We won't be back. There is a better option next door.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our team, I apologize that we did not have your assigned room ready when you arrived. I apologize for the inconvenience you experienced and for the room not smelling clean and fresh when you arrived. I apologize that our front desk staff was not helpful and courteous during your brief stay as our guests. I apologize that we did not relocate you to another room that was available to enter immediately. We thank you for your business. We hope you will consider staying with us again, and give us the opportunity to provide you with a more enjoyable experience the next time you are in the Socorro area.

"Jose came thru again"

4
26/10/2017

We always stay at this hotel for many reasons. They allow pets, great breakfast but most of all the manager Jose. He is awesome. Michelle was super helpful also. Jose goes out of his way to try and make your stay the best.

"Work Trip"

4
23/10/2017

Clean and accommodating hotel close to New Mexico Tech.. Not much to do in Socorro, but I must say the restaurant in the area serve good quality food.. Check out Socorro springs, yo mama, la Bodega, and Eagle guess ranch for the best steak about an hour away, you wont be disappointed, so do take the drive.

"Great Hotal"

4
22/10/2017

Very good hotel, great accommodations. Very clean hotel with a great staff. Room was very clean and no problem with housekeeping. Internet was easy to use and front desk experience was very professional.

"Great place in Socorro"

4
21/10/2017

Descent price, free breakfast, friendly staff, new rooms, close to interstate. Very well taken care of. The people here were very helpful and accommodating. I would stay here again in a heartbeat. Thank you staff!

"Great Remodel"

5
19/10/2017

This place looks new after a remodeling. Rooms are quality, staff is attentive and friendly. Access is good off I-25. There's a good restaurant within walking distance. Breakfast was mediocre, as expected at this price point. Overall, a wonderful place to stay.

"Very nice hotel"

4
18/10/2017

Very clean facility with comfortable beds. Upgrade to a king suite for $2 more was well worth the money and Socorro Springs Brewing Company is right next door! Two story facility with no elevators. Be sure to request the first floor if stairs are a problem.

"Comfortable lodging with excellent staff. Pool and hot tub were perfect temperatures and clean and attractive decor."

4
14/10/2017

We had a very comfortable stay at this property. The room was clean and roomy. It was a warm day so we appreciated the air conditioning. The breakfast was typical for most BWs and was ample and fresh.

"On the way home"

4
14/10/2017

The Best Western Socorro was exactly what we were looking for. The room was huge and well cared for. We had researched food options prior to arrival and found a great restaurant close by. Had a convenience store and gas station practically next door. I think the only negative was that there is two buildings. We were in the "annex" which is not attached to the main building. Room was great but not as easy access to the amenities in the main building (snacks in the evening and breakfast). Enjoyed the stay and would recommend this place. Good value for the price.

"Excellent room and very good breakfast"

5
13/10/2017

We have stayed at this Best Western before and felt it was one of the best in the New Mexico area that we travel through on our way to Tucson. The fact they are pet friendly and did accept our cat was another plus. so we will stay there again.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the pet friendly accommodations clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous during your stay. We hope you had a safe trip to Tucson, and we are pleased that you would consider being our guests again in the future. We thank you for your business!

"Great Stay"

5
11/10/2017

Thanks for the room and the breakfast. Not much to do in this city, but the hotel was clean and actually had a really nice breakfast for this type of buffet. They had two gyms and a pool. Plenty of parking and easy check in and check out.

"Thank you BW"

5
10/10/2017

I feel like I can always depend on Best Western. Last night they saved me from sleeping in my car as I had just high tailed it out of a different disgusting hotel. For a night or three, this hotel is great. It gets 5 stars from me because it's nice and it's clean! It's fairly spacious. The heater works. The wifi works. The shower is decent. The parking is easy and right out front of your door. They have a gym and indoor pool. Breakfast was decent with eggs, biscuits, pastries, almond milk, yogurt, oatmeal and fruit. And the woman working the front desk last night was friendly and helpful.

"4 Day Conference Stay"

5
07/10/2017

This is the second time my wife and I have stayed at this motel for the New Mexico Fire / EMS Expo. Both times it has been a very pleasant stay for us and we look forward to staying there again next year.

"work"

5
04/10/2017

very clean hotel located next to restaurants and shopping. they offered a Varity of breakfast items. the staff were courteous and helpful as well. I highly recommend saying there for business and pleasure.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear John C, Thank you for being our guest while working in the Socorro area. We are pleased that the accommodations and location of our hotel was convenient for your stay. We thank you for you wonderful comments and recommendation regarding our hotel and hotel staff. We look forward to your next visit to Socorro.

"Great stay in Socorro"

5
03/10/2017

I travel with cats and often get lower quality rooms and cleanliness at most hotels. This one was modern, clean, updated, and very friendly. Will definitely stay here again on my yearly migration from north to south.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Bonnie S, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the pet friendly accommodations were clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous during your stay. We hope you had the opportunity to enjoy breakfast before traveling to your next stop. We hope you continue to have enjoyable stays with our hotel. Thank you for your business.

"good place to stay in Socorro, NM"

5
28/09/2017

We have stayed at this Best Western a number of times. It is clean, the rooms are roomy, there is a refrigerator and microwave, wifi, a good hot breakfast, and restaurants to walk to nearby. We had to stay in the ADA room since it was almost full when we called and we wanted to be on the ground floor with our dog. The room worked out great.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear C.D., Thank you for your continued business with our hotel. We are pleased that you found the pet friendly accommodations clean and comfortable. I am also pleased that our staff was helpful and courteous during your stay, and had the opportunity to enjoy breakfast at our hotel. We hope we continue to provide you with enjoyable stays whenever you are in Socorro. Thank you once again!

"Welcoming"

4
25/09/2017

Conviently located off 25, newly updated. Welcoming staff, offered snacks while waiting to be checked in. Room spacious. Bathroom and sink area a bit cramped. Located near many fast food restaurant. Large nd clean guest laundry room too.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Diane E, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean and comfortable. We are also pleased that our staff was helpful and courteous during your stay. We are pleased that you found the guest laundry clean and spacious. We hope you continue to have enjoyable stays with Best Western and we thank you for your business.

"best stay in Socorro, NM"

5
13/09/2017

a small best western hotel offers very clean rooms and a good nights' sleep. the staff is very courteous and all areas of the hotel are very clean and safe. the pool was clean and the grounds were maintained well.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear N7271BWpeterm, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that your stay was clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous, and you found the area safe, clean, and enjoyable. We hope you will consider staying with us again, and we thank you for your business.

"Conference visit"

4
12/09/2017

Clean room, good breakfast. Wished I'd gotten reservation in sooner to get a better rate but I was held up in my planning. Minor internet glitch. Breakfast is called continental in some descriptions, but it's much better than that. Scrambled eggs, alternating bacon, sausage, or biscuits and gravy, waffle machine, in addition to cereal, toast, hard boiled eggs, fruit. One ice machine out of order.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Patrick B, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that your stay was clean, comfortable and enjoyable. I am also pleased that our staff was helpful and courteous during your stay. I am also pleased that you enjoyed the breakfast we provide at our hotel. I apologize for the issues you experienced with the internet and ice machine. I hope our staff addressed the issues in timely manner and resolved them in a timely manner. We hope you enjoyed your time in Socorro and will consider staying with us again. We thank you for your business.

"Update"

2
08/09/2017

The hotel was just a little older than I was expecting, with a motel appearance. The AC in my room would not work the first night then off and on during the following days. The Holiday Inn across the parking lot looked a little newer and nicer from the outside. The breakfast thay was good for me since I eat on the go

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I apologize if the accommodations and amenities did not fully meet your expectations and needs. I apologize if our staff was not helpful and courteous during your stay and did replace the air conditioning unit in a timely manner. I will be speaking with our Front Desk and Maintenance Team members asking why the air conditioner was not replaced when you reported the issue to our staff. We hope you will consider staying with our hotel again the next time you are in Socorro. We appreciate your business and hope to see you again.

"Weekend getaway!"

5
07/09/2017

My husband has been wanting to come here for a while, the hotel was great everyone was very friendly, the room was very clean. We arrived on Saturday and left Monday, they were having there County Fair & rodeo the same weekend and we were so surprised there weren't more people, a lot of the stores and restaurants have closed which is sad another small town slowly dying. We did find a great restaurant to eat at its called El Camino Family Restaurant and they are open 24 hours a day. Oh by the way if you are a UFO buff they have a mural of an officer- Lonnie Zamora who witnessed a UFO back in 1964, ask any local they should be able to give you some info it's by the fair grounds. If you make it to Socorro you have to go to the VLA it's about 50 miles from town

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Sunsky, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous during your stay. We hope you enjoyed your visit to the VLA, and the area that Lonnie Zamora reported the UFO sighting. We thank you for your business and hope you have the opportunity to stay with us again the next time you are in the Socorro area.

"leisure travel"

5
05/09/2017

Clean rooms, friendly staff, and centrally located to local attractions. The exterior of the hotel is well maintained and clean. The breakfast items in the breakfast area were replenished and the area kept clean.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Pete B, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous during your stay, and you had the opportunity to enjoy breakfast at our hotel. We hope you continue to have enjoyable stays with Best Western, and we thank you for your business.

"EASY ROOM ACCESS"

4
04/09/2017

This was just a quick one night stay while traveling. My husband LOVES when we can pull right up to our hotel room to unload! The room was comfortable and the beds were too.... Internet was not great but okay.... Would stay in another town like Truth or Consequences next time even though this hotel was conveniently located.....

"Roach Patrol / Sleeping with the lights on!"

2
29/08/2017

Watch getting a room in the annex building behind the convenience store and the McDonalds the rooms have roaches. We checked in for a 3 night stay and found a medium sized roach crawling on the wall and we thought it was an isolated incident and it wasn't. We found another when my husbands brother arrived and killed a baby before trying to go to sleep, needless to say we didn't sleep all night and had the lights on. The next morning we found 2 pincher bugs crawling on the bathroom floor also. We are handicapped and I use a wheel chair and we were offered a room on the 2nd floor and when we couldn't accept we were told find another room at 10:30 at night. Next day called the manager Joe and he said he knew there was a problem due to the mcdonalds and the convenience store so I said if you know there is a problem why don't you spray more, he said I can give you a refund and you can go else where and the holiday inn express was also booked completely and none of the other hotel in the area seemed equal to those 2 choice. My husband has very severe allergies to fragrances and the room we had had already aired out from the cleaners they used so we couldn't risk going elsewhere. I asked if they could spray our room after we left, let it air out and see if that would work Joe agreed. I also stated we wanted to be compensated for the 1st night we didn't sleep due to being on roach patrol in fear something was going to crawl on us or worse and he stated he would have to do that out of his own pocket and I said that's fine I didn't care at that point, I was exhausted from driving all day the day prior and not sleeping all night. Joe stated it would be out of his own pocket 4 times during the conversation which I have managed a motel on the Las Vegas Strip and a complimentary night NEVER came out of my pocket especially if there was something wrong with a room. The room was sprayed and cleaned the house keepers did a very good job. Anna on night shift at the desk wasn't very helpful and hung up on me twice asking her coworker what to do... I would not unpack your clothing or food unless you make sure there are no roaches before you get too comfortable in the annex building. Also if you're in the annex building be prepared to hear the door bell going off in your room when someone on the outside needs to get into the building that went on until almost 11 p.m. The parking lot is well lit, the house keepers do an excellent job cleaning and are friendly. Sabrina who originally made the reservation for us was fantastic as well. I think Joe the manager on days could have handled the situation a little better after all I was nice to him considereding I had been on roach patrol all night long. We never ate breakfast there because we didn't know how clean the kitchen / dining area would be so we went out for breakfast everyday and never once ate there which was included in the price of the room. We were only charged for the 2 nights instead of 3 upon check out. I would choose not to stay there again and try the holiday inn express next door instead, it was full every night.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I apologize if the accommodations and amenities did not meet your expectations and needs. I also apologize our staff was not helpful and courteous during your brief stay as our guests. I apologize that we did not have a comparable accommodations available the week you were here. We hope you will consider staying with us again, and we thank you for your business.

"Stay here when dropping off kids at NM Tech"

4
26/08/2017

Very small rooms, but clean and functional; pleasant, efficient staff; dog-friendly; quiet. Good WiFi. Main thing to see in Socorro is the lovely NM Tech campus. And a drive to the Very Large Array is well worth it!

"Best Western 8/6/2017 to 8/11/2017"

4
14/08/2017

My stay a at the Best Western Hotel and Suites in Socorro, New Mexico was great. The room was nice, clean, and comfortable. There were a few interesting channels on the TV program. It's located a few minutes for my business destination. There are a few fast food restaurants, gas stations, and a Walmart within minutes of the hotel.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean, comfortable and enjoyable. We are also pleased that you found the hotel location convenient during your stay as our guest. We hope you continue to have enjoyable future stays with us. We thank you for your business!

"Reasonable place to stay"

3
31/07/2017

The overall experience at this hotel was good. The guest room furniture was a little dated but it worked. The bathtub in my room made creaking noises while taking a shower but the water temperature was more than sufficient. The provided breakfast was good, especially the biscuits and gravy. This is definitely a reasonable place to stay.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the breakfast items we served enjoyable and plentiful. We apologize for any inconvenience you experienced with the tub. We will have our maintenance team look into resolving this issue. We are pleased that you had an enjoyable stay, and we thank you for your business. We hope you have the opportunity to stay with us again!

"Accommodations in New Mexico"

3
31/07/2017

The trailor park next door had the cops out over a rucus of some sort in the middel of the night. It was clean and the room very nice, snacks and friendliness was lacking some, over all nice for New Mexico.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I apologize for any noise issue you experienced regarding the mobile home on the residential street adjacent to the hotel. We are pleased that you found the accommodations clean and comfortable. I apologize if our staff was not very helpful and courteous during you brief stay as our guests. We hope you will consider staying with our hotel again. Thank you for your business!

"You can do better"

2
28/07/2017

I normally prefer Best Western but in this instance i was not Pleased, Old Applianced, Sparse decor... Overall i just feel the experience could have been better given the money spent, If i would have known before hand i would have stayed at the holiday inn or found a different best western in a nearby city.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear John S., Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our staff I apologize if the accommodations did not meet your needs and expectations. I apologize if the room was not comfortable and enjoyable during your stay as our guest. Our Socorro Best Western has been undergoing property improvements in stages and guest rooms will be next. We hope our staff was helpful and courteous during your stay, and you had the opportunity to enjoy the use of our swimming pool, fitness rooms and breakfast. We hope you will consider staying with us again. We thank you for your business.

"Excellent Hotel"

5
28/07/2017

While traveling through New Mexico we decided to stop in Socorro for the night. We picked the Best Western & were pleasantly surprised. The staff at this hotel was super. Everyone was very friendly and helpful. The hotel was a little older but well maintained and very clean. They have a reception every evening in the lobby area with snacks and drinks (non-alcohol). The Manager was there all the time and took particular interest in making sure we had a pleasant stay.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear B_C_61, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that your accommodations were clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous during your stay. We are pleased that you enjoyed the evening snack provided, and we hope you enjoyed the breakfast served at our hotel. We hope you continue to have enjoyable stays with Best Western, and we thank you for your business. We hope any future stays you may have with us in Socorro are just as enjoyable.

"The Best of Best Western"

5
23/07/2017

We are platinum members with Best Western and have stayed with them all over this great country. Our experiences have varied but this one exceeded our expectations. The hotel was recently remodeled and although we stayed in the section with an entrance to the outside, our stay was quiet and comfortable. The lobby was clean and attractive, as was the breakfast room. There was plenty of seating and the presentation and selection of food items was great. The folks here were very friendly and we were offered extra points for being platinum members. The room was spacious, clean, and the bed was comfortable. We would definitely stay here again if we have the opportunity.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Lenora H., Thank you for your comments and observations regarding our hotel and hotel staff. We also thank you for being Best Western Rewards Platinum Members! We are pleased that you found the accommodations clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous, and you had the opportunity to enjoy breakfast at our hotel. Your continued business would be appreciated, and we hope you have the opportunity to stay with our hotel again.

"Best Accommodations Experienced"

5
20/07/2017

My sons and I experienced the best accommodations at this Hotel during our stay in Socorro, NM. The breakfast was excellent and the bed and pull-out bed/couch was very comfortable. All in all it was an enjoyable experience staying at this Best Western.

"Needs a few upgrades, but nice"

4
19/07/2017

PROS: Let me start by saying the hotel staff is exceptionally nice and willing to assist you in any way. Rooms are clean. Beds are OK, expected for a hotel. Outside is clean. A/C works well CONS: No safe in rooms for valuables. Breakfast is kind of limited with eggs from a carton that are not great. Some door knobs/light switches are upside down (not a big deal) Some ice machines were out of order when I went (July 9-14, 2017) Overall, this hotel is a great stay. I would stay again, but go somewhere for breakfast.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our staff I apologize if the accommodations and amenities did not fully meet your needs and expectations. I apologize our staff did not respond to any maintenance issues regarding the ice machines not working properly, and with the guest room doors and switches. I apologize if the breakfast we provided did not meet your dietary needs or usual fare. I am sorry that our staff did not inform you that our hotel has safety deposit boxes for guests to reserve and use to store items. I am pleased that our staff was helpful and courteous during your stay. I will be sharing your observations with our staff. We hope you will consider staying with our hotel again if you are in Socorro. Thank you for your business.

"Socorro, NM"

3
19/07/2017

Overall the stay was good. Can't complain too much because of the area. There isn't much to choose from, but this is definitely one of the better options. The breakfast was good, mostly pork options. Wish they had turkey options for breakfast as well.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that we were able to accommodate your recent stay in Socorro. I apologize if the breakfast items we served did not meet your dietary needs or usual fare. Our hotel does serve turkey sausage twice a week. Unfortunately, our hotel does not have a large amount of storage, preparation and serving space to serve all the meat and egg options available to us. We rotate our breakfast meats and egg products daily. We appreciate your business and hope you will consider staying with us again the next time you are in Socorro.

"Very Nice Hotel"

5
18/07/2017

The front desk staff were exceptionally helpful. They helped bring my membership account up to date; and told us where to find things in town. The room was clean and comfortable. Breakfast was very good.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean, comfortable and enjoyable. I am also pleased that our Front Desk staff was able to update your Best Western Rewards information, and provided directions and areas to see in Socorro. We are also pleased that you had the opportunity to enjoy breakfast at our hotel, and found the items we served plentiful and well prepared. We hope you have the opportunity to visit Socorro again, and we thank you for your business.

"Hotel stay"

5
16/07/2017

I will rate this hotel 5 out of 5 stars. From the check in to checkout, the entire staff were very friendly, helpful, friendly and professional. Whenever I needed something, any of the staff would do it.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear fredc783, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous during your stay. We are pleased that our staff made your stay and enjoyable experience in Socorro. We hope you continue to have enjoyable stays with Best Western. Thank you for your business!

"Very Clean Rooms and Friendly Staff"

5
11/07/2017

Out of 5 hotels that we stayed during our vacation this one was definitely the nicest. We had a king mini suite and the room was very clean and quiet. The staff was very friendly and helpful. I'll stay in more Best Westerns from now on.

"Great place to stay"

5
23/06/2017

Definitely the best Best Western we have stayed at during our trip! All of the staff was very friendly and the free hot breakfast was great! Michelle at the front desk went out of her way to help our family!

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Joy U, Thank you for reviewing our hotel and hotel staff. We are pleased that you found the accommodations clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous during your stay. Thank you for mentioning Michelle in your review. We are pleased that Michelle made a wonderful and positive impression of our staff members and hotel. We hope you continue to have enjoyable stays with Best Western. We appreciate your business, and hope you visit us again soon.

"Internet needs improvement"

2
16/06/2017

The WiFi internet is not good at all, the tv channels are not a very good selection! The bathroom shower floor was squeaky, and there was a tile that was really loose. I would stay here again, but at a last resort

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our staff I apologize if the accommodations and amenities did not meet your needs and expectations. I also apologize if our free wireless internet was not working properly. Our hotel provides in our guest directories a toll free number for guests to call when experiencing issues with the interest. Our Front Desk staff also has the same number and can call the help desk and transfer the call to our guest rooms. We have noticed that during the peak usage hours of 5:00 p.m. and 10:00 p.m. that the internet does slow down, especially when our hotel is near or at capacity. We will be adding more internet speed and television stations to our guest rooms soon. We hope you enjoyed the rest of your time in Socorro, and we hope you will consider staying with us again.

"Western US Trip"

4
12/06/2017

My husband and I have stayed at various hotel chains and have been most satisfied at the Best Western Hotels. This hotel did allow pets (cost), and we do appreciate that many of the Best Westerns do. The girl that checked us in was very pleasant. She explained and offered to sign to sign me up for the New Summer program.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the pet friendly accommodations clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous during your stay. We hope you have the opportunity to stay with us again if you are in the Socorro area. Thank you for being members of the Best Western Rewards Program! Your continued business is greatly appreciated.

"Be prepared to leave a large deposit. No matter what."

2
04/06/2017

My daughter booked a room for me, already paid for in full through Expedia. When I arrived to check in, I showed credit card and dl. Since there was not $100 dollars on my credit card, I was not allowed to check in (even though the room was already paid for in full.) The credit card I presented is the only one I use for this when traveling. This happened at a different hotel on the same trip. That hotel simply and without reservation reduced the deposit fee and were happy to do this so that I could check in. I have no idea about the rooms at the Best Western or anything else since I didn't get to stay there.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear 740van, Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our hotel and staff, I would like to apologize for the inconvenience you experienced regarding the room deposit. Even though your room was booked with Expedia, we require the deposit or hold for incidental charges that may unexpectedly occur during a guest stay. I am sorry that our staff did not offer to reduce the incidental amount to accommodate your stay here in Socorro. We hope you will consider staying with us again if your are in the Socorro area.

"Perfectly adequate room for overnight stay"

4
02/06/2017

We ended up at the Best Western after abandoning camping plans due to inclement weather. It might be a bit pricey for a walk-in price after 10 p.m. ($109 for two queen beds) but it was clean, and did have microwave, refrigerator and free wifi. Bath was clean if in need of updating.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Donna S, Thank you for your comments and observations. I am sorry that the weather ruined part of your camping trip. We are pleased that your stay was clean and comfortable, and room amenities in good and working condition. We are also pleased that our staff was helpful and courteous. I apologize if the AAA/AARP rate seemed high, and you feel you did not receive a fair value for price paid. We hope you consider staying with our hotel again if you are in the Socorro area. Thank you for your business.

"Average hotel. Not a lot to choose from in Socorro."

3
01/06/2017

We spent two nights at this hotel. Our room had two queen beds with refrigerator and microwave. We checked around 2 pm. The A/C in the room was off and it was extremely warm. We turned the A/C on high and left for a few hours. When we returned it was cooler but not cold. We left it on high for both days and it never really got cold, Just cool. The beds were uncomfortable. There are two other major hotels we stay a when we travel. They were not available in Socorro. Small town not a lot to choose from. We would probably not stay there again.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I apologize for the inconvenience you experienced with the air conditioner not working properly. We issued a maintenance request for the room you occupied to look into why the A/C was not working properly. I am sorry that the Serta mattresses we provide in all of our guest rooms was not comfortable. We will be undergoing some room renovations soon, and I believe we will be changing mattresses in the guest rooms. We hope you would consider staying with our hotel again if you are in the Socorro area. We thank you for your business.

"Hotel clean. Night staff horrible"

3
29/05/2017

The hotel was very clean. Pool was out of order, but could go to the Holiday inn and use that pool. Night staff needs training in cutsomer service and what type of colthing to wear. Not professional at all.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear Kevdawn, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean and comfortable. I apologize for the inconvenience you experienced with our pool and hot tub closed for annual maintenance. I also apologize if our staff was not helpful and courteous during your stay. We have shared your comments with our hotel staff. We thank you for your business and we hope you will consider staying our guests again in the future.

"training course"

5
22/05/2017

I was very please with the knowledge I received from the class. I can also share the information from this class to others that is interested in knowing what we learned. I would like to take another class to go with the one I went too!

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your observations regarding our hotel and hotel staff. We are pleased that your stay was clean, comfortable and enjoyable. I am also pleased that our staff was helpful and courteous during your stay. We are pleased that you enjoyed the training program in Socorro, and we hope you will consider staying with our hotel and hotel staff again for any future trainings you might attend. Thank you for your business!

"Socorro, New Mexico"

5
22/05/2017

Hotel has improved two fold since my last stay. the annex building has a full gym with actual dumbbells and machines for an absolute great workout. The rooms in the annex are furnished with a king size bed which is super comfortable. Overall I had a great stay.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your observations and comments regarding our hotel and hotel staff. We are pleased that you have enjoyed some of the changes at our property. Our annex building fitness room has always had a universal weight machine for guest use. We hope all of our guests enjoy the addition of the dumbbells in that fitness area. We are also pleased that you had a clean, comfortable stay in one of the annex king bed rooms. I am most pleased that our staff was helpful and courteous during your stay, and your continued business is very much appreciated.

"mx"

5
20/05/2017

great location, right off I-25 and next to amenities. will be staying there again. the staff were courteous and helpful. the room service was great, the room was clean and comfortable. the breakfast had variety and changed everyday. everything in the room was working and maintained. I highly recommend this hotel to anyone on business or pleasure.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear John C, Thank you for reviewing our hotel and hotel staff. We are pleased that the accommodations were clean, comfortable and enjoyable, and room amenities were working and in good condition. We are also pleased that our staff was helpful and courteous during your stay and you enjoyed breakfast at our hotel. Your continued business is greatly appreciated, and we hope to see you soon.

"The best hotel between Roswell and Albequerque"

4
16/05/2017

Well kept and very clean. Good room. Friendly people. Of the Best Western we have stayed at, this was one of the best. The Wi-Fi was very good. The breakfast was average for this type of establishment. Good, but not great.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear cayuga6, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean, comfortable and enjoyable. We are also pleased that you found the room amenities, like the wi-fi, working well. I am also pleased that our staff was helpful and courteous during your stay. We hope you will visit us again soon.

"Good Place in Socorro, NM"

3
15/05/2017

There are a number of hotels in Socorro and we stayed in the Best Western for graduation. It was clean, comfortable and probably one of the better ones to stay at. It is a motel and the price we had to pay was obviously for the graduation weekend.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean and comfortable. I hope you had the opportunity to have breakfast at our hotel and we hope you will consider staying with us again.

"Nice room, but.."

4
12/05/2017

I stayed here with my wife in April. The room was very nice and the price was right. We stayed in the annex. Two things weren't quite right. One the exercise room and the spa in the annex were closed and there was no sign telling us this and the staff at the desk didn't either! Two the staff at the registration desk were rude, in fact they were rudest of any Best Western I have stayed in. No information on breakfast, etc.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I am happy that you found the accommodations clean and comfortable. I apologize if you were not able to get into the fitness room. This is the first time I have heard that our annex fitness room was closed. It is open from 6:00 a.m. to 10:00 p.m. daily. Our main building has our operating pool and hot tub open to our guests from 8:00 a.m. to 10:00 p.m. daily. I am sorry if our Front Desk Staff was not helpful and courteous during your stay. I will share this information with our staff. We hope you will consider staying with us again. I hope you accept my apology on behalf of all our staff at the Best Western Socorro.

"Average Best Western"

3
03/05/2017

room adequate, on second floor annex. ( smoke free, pet free ) I am allergic to dander. Bed clean, comfortable. Room small for the price. Almond milk available for breakfast which is a plus. A/C has generic controls, somewhat noisy and ineffective. I'm a Rewards member so I stayed here. The Econolodge is clearly superior in both amenities and value.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I apologize if you feel you did not receive a fair value for your stay. I apologize if the accommodations and room amenities did not meet your expectations. We are pleased that we were able to provide you with a pet free room and hope you will consider staying with us again. Thank you for your business.

"Stayed here before, will stay here again"

4
30/04/2017

My wife and I stayed here one night. It was reasonably priced, clean, and convenient. Check-in/check-out were pleasant. We liked its convenient location near the Socorro Springs Brewery/Restaurant. We'll stay here again next time through Socorro

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your review of our hotel and hotel staff. We are pleased that you found the accommodations clean and comfortable. We are also pleased that our staff was helpful and courteous during your stay. We are happy that you found the location of our hotel convenient for your stay, and are pleased that you would consider staying with us again. We thank you for your business and hope you have safe travels.

"Not a fair review"

3
29/04/2017

Hotel was being renovated so it will perhaps be better when finished. We were placed in a separate building. Room was adequate, breakfast was mediocre. Staff was helpful in explaining the consequences for us of the renovation.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I apologize if the accommodations did not fully meet your needs and expectations. I also apologize if you did not enjoy the breakfast items we served at our hotel. We thank you for your understanding regarding our building exteriors being painted while you were guests of our hotel. I apologize for any inconvenience you experienced with having a room in our annex building. We hope you will consider staying with us again the next time you are in Socorro. Thank you for your business.

"Nice stays"

4
28/04/2017

Comfortable stays. Great hotel for the area. Breakfast offerings could be better. Mondays and Thursdays do not offer eggs, offer cream chipped beef and biscuits instead. Eggs should always be a side option in my opinion. Although eggs appear to be powdered. Overall not bad.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you had an enjoyable stay with our hotel. I apologize if you did not enjoy the breakfast items we served during the week. Our hotel will be serving eggs daily from now on and we hope you will consider staying with us again.

"Excellent spacious room with yummy breakfast!"

5
12/04/2017

We stayed 3 nights and our stay was excellent. Our room was spacious with a little sitting area and very clean. The bed was comfortable and the room also had a fridge and microwave. For a hotel breakfast it was very good. Each morning they offered an egg dish as well as waffles. They also offer an assortment of yogurt, breads and coffee cakes. Overall I have found Great Western a consistently excellent place to stay.

Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review
Dear plivsey2017, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous during your stay, and you had the opportunity to enjoy breakfast at our hotel. We thank you for your business, and we hope you next stay with us is just as enjoyable experience.

"Nice hotel great people"

4
09/04/2017

Everything seems fine the location is excellent the staff was friendly the Breakfast was adequate and the room was both clean and spacious. My only issue was the airconditioner was hard to manage and of course there is no elevator But the people made up for those small shortcomings

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Norman S., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that our staff was helpful and courteous during your stay, and we are also pleased that you found the accommodations clean and comfortable.. I apologize for any inconvenience you experienced with the air conditioner not working properly. I will have our staff look at the controls of the air conditioner. Our hotel was not designed with elevators for our main or annex buildings, but it has been a consideration to add a lift in our lobby, to accommodate guests who cannot climb stairs very well. We hope you will consider staying with us again, and please contact us prior to your arrival, if you need or would prefer a first floor room. Thank you for your business.

"No elevator"

3
05/04/2017

First let me say first front desk and manager were super. Saying this we would never make reservation again in a hotel without a elevator. The room was on the small size. It was a quite hotel as far as highway or traffic noise.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean and comfortable, and our staff helpful and friendly. I apologize for any inconvenience you experienced regarding our hotel not having elevators. I hope you would consider staying with us if you were in our area. We can assign ground floor rooms based on requests and availability and would like the opportunity to have you as our guests onces again. Thank you for your business and for reviewing our hotel.

"Top notch people"

5
30/03/2017

Had a great stay wouldn't stay anywhere else except Best Western. I stayed in the Annex Building which was always cleaned. The rooms are in excellent condition and the beds are the best in the world. We had a workout room, sauna and at the main hotel building an indoor pool and hot tub.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your review of our hotel and hotel staff. We are pleased that your stay was clean, comfortable and enjoyable. We hope you had the opportunity to enjoy the exercise rooms, sauna and pool and hot tub area. I am also pleased that our staff was helpful and courteous during your stay. We hope you had the opportunity to see some of the Socorro area, and have the opportunity to visit us again. Your business is greatly appreciated.

"Lack of communication and service"

3
27/03/2017

Times were not communicated, we were rushed out at check out and we had planned on staying another night, and No rooms available. Missed breakfast because, I didn't know the times...at checkout, we were ignored because the clerk was on a phone call and it did take forever, also when the clerk got up off her chair, we saw her butt crack. Not happy

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our staff I apologize for the inconvenience you experienced regarding accommodations. Although we did have a room with a king bed and sleeper sofa, I am sorry we did not have another two queen bed room available prior to your departure. I apologize if our staff did not act or appear professional when you arrived at the front desk to extend your stay. I am sorry that our staff did not inform you of our breakfast hours and did not offer you some items like fruit, cereal, milk and yogurt. We hope you will consider staying with us again so we can offer you a better experience as our guests. Once again thank you for your review. I will be sharing this information with our staff/

"Noisy"

2
22/03/2017

Great place to stay if your room happens to be in the overflow hotel which is separate from the main building. If staying in the main building be prepared for a rough night's sleep. There were people coming in at all hours of the night. If you turn on your air conditioner/heater that helps drowned out the noise. Not ideal.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our staff I am sorry that your recent stay was not an enjoyable experience. I am sorry that our staff did not resolve this issue regarding the noise around your accommodations, and that our guests working the overnight shifts were not conscious of the amount of noise they were making when they left for work. It is something that we will have to address with our guests who work the graveyard shifts. We hope you will consider staying with us again the next time business brings you to Socorro.

"Pleasant Stay"

5
27/11/2016

There's about 7 hotel choices in Socorro when we decided to go to the Bosque del Apache National Wildlife Refuge 18 miles south. The Best Western is right next to the freeway so fast access. Next to a McDonald for fast food. The rooms are clean and the staff friendly. The complementary breakfast fills you up. We had no problems for our short stay and will do it again.

"Very good basic"

4
27/11/2016

Located in a popular spot. Your basic comfortable hotel, clean, easy to check in and out. Rooms comfortable and simple amenities. Breakfast had a simple menu which ould have had healthier choices but if you are a "up and attem" person it works nicely. Great for a short visit!

"OK Stay"

3
22/11/2016

It was ok. The beds are horrible, we also requested a rollaway bed however there was nowhere to put it in the room (not sure why they offer it). It was clean and we had a good time. The pool was in good shape and it was centrally located.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Melissa J., Thank you for your observations and comments regarding your stay with our hotel. I apologize if the accommodations were not comfortable and did not fully meet your expectations and needs, in regards to space for the rollaway. I hope our staff was helpful and courteous during your stay. We are pleased that you had the opportunity to enjoy the pool and hot tub area, and we hope you will consider staying with us again so we may try to improve your experience with our hotel. We wish you safe and Happy Holidays!

"Great staff, they made everything even better"

5
21/11/2016

Whatever hotel you are considering in Socorro, just know that these people will treat you wonderfully. We sort of overran the hotel with our soccer team, used the indoor pool and everyone had plenty of breakfast, and the girls (and the parents) just loved it. Thank you.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear trulah2016, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that your stay was clean, comfortable and enjoyable and our staff was helpful and courteous. We hope your team had an enjoyable experience participating in the AYSO "Turkey Tune-Up". We are pleased that the accommodations and amenities were also enjoyed by the parents as well. We hope you consider our hotel once again and we thank you for your business. We wish you safe and Happy Holidays!

"Attending Festival of the Cranes?"

4
19/11/2016

Clean, friendly, very helpful staff, 24 hour McDonalds next door, close to the I25 ramp to go to Mosque del Apache. Coffee is available 24 hours. All the above is necessary for those 4:30 am departures to watch the Cranes at Bosque del Apache.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your observations and comments regarding our hotel and hotel staff. We are pleased that you had an enjoyable stay with our hotel while attending the Festival of the Cranes at the wildlife refuge. We hope the accommodations were clean, comfortable and enjoyable and our staff was helpful and courteous as our guest. We hope you have safe and Happy Holidays, and we thank you for your business.

"Relaxing and Comfortable"

5
19/11/2016

Very relaxing night and delicious breakfast the next morning. The breakfast consisted of cereals, eggs, ham, waffles, toast, etc. It was plenty of food to get us started for the day! The staff were very helpful, friendly and willing to help! The pool was closed but looked like it would be lots of fun in the warmer weather!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you had a clean, comfortable and enjoyable stay. We are also happy that you had the opportunity to enjoy breakfast with our hotel and our staff was helpful and courteous during your stay. Our pool was open for use, but our hot tub was temporarily closed for maintenance. I apologize the unexpected spa closure happened during your stay. We hope you will consider visiting our hotel again when you are in the Socorro area. Thank you for your business. We wish you safe and Happy Holidays!

"Crane Festival"

2
18/11/2016

Booked a suite thinking it would be quieter - big mistake. Slider type windows are cheap and poor fitting, allowing road noise. Light switch poorly located. Bathroom sink vanity located too low. The suite has an "interior" entrance, but then passage through the corridor is permitted by all guests, making the opening and closing of the corridor doors annoying.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear JimjG, Thank you for your comments and observations regarding our hotel and hotel staff. I apologize if the annex accommodations did not meet your expectations and needs. I also apologize for any inconvenience you experienced with the lighting and bathroom sink vanity. I also apologize if our staff was not helpful and courteous during your stay. We hope you enjoyed your time at the Bosque Del Apache Wildlife Refuge and we wish you safe and Happy Holidays. Thank you for your business and we hope you give our hotel and staff the opportunity to accommodate any future stays you may have in Socorro.

"Birding week "

4
17/11/2016

Including annex the capacity is large. Quiet, clean room and bath with modest appointments. Easy walking to dinner and great location for activities. No breakfast but priced appropriately. Most uniquely for Socorro this is a pet and smoking free motel.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Andrew W., Thank you for your observations and comments regarding our hotel and hotel staff. We are pleased the annex accommodations were clean and, comfortable and our staff was helpful and courteous during your stay. I apologize if you were not able to have breakfast with our hotel which is served 6:00 a.m. to 9:30 a.m. during the weekdays, and 7:00 a.m. to 10:00 a.m. on the weekends. Our accommodations are smoke free, and our main building where breakfast is served is pet friendly. We hope you enjoyed your time at the Bosque Del Apache Wildlife Refuge and wish you safe and Happy Holidays!

"Quality hotel room and comfortable stay"

4
13/11/2016

I stayed in the annex of the hotel which was much better then the room that a friend stayed in which was located in the main building. The annex room was great in that it had large living space, comfy bed, nice kitchenette area, and work area. The bathroom was nice too although the door had very little clearance which would make it difficult for a larger sized individual to get around. No complaints about the shower or bathroom overall. The towels were nice and the bathroom also had fan and heating lamps which are a great added accessory. The kitchen area was a very nice touch and had a sufficient counter area as well as a small sink and small fridge with freezer. The kitchen area also had a microwave which was kind of outdated but I'm sure it would do the job if need be. The living room area contained a couch and small table. The couch was a pullout couch also which is a good touch if you had additional people staying in the room (I did not use it on this trip). The bed in this room was a king size bed and had about 6 pillows and was comfy for a stay away from home. I will say if you are looking for a view with a room I would avoid the second floor around rooms 250-260 because the view is obstructed by the convention center so you will only see the roof of the convention center. If you're in the need for a filling morning breakfast the main building was nice with plenty of selections. Overall the stay was very nice and I would come stay again! One of the best hotels in Socorro if you happen to be going to NMT or just passing through.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Andrew O, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the annex guest room accommodations clean, comfortable and enjoyable. It is wonderful to know that the accommodations met your expectations and needs. We are also pleased that you had the opportunity to enjoy breakfast with our hotel and found the items provided well prepared and plentiful. We hope our staff was helpful and courteous during your stay and you had the opportunity to use the annex exercise room. We thank you for choosing Best Western Socorro Hotel and Suites, and we wish you safe and Happy Holidays.

"excellent stay"

5
12/11/2016

This establishment met all expectations of a stay. The room was large, comfy and spotless. It was easy to find, close to the interstate and very quiet inside. Our bed was comfortable and we had a great nights sleep. Breakfast was well prepared and staff were friendly and helpful. Would definitely recommend.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Rodney01, Thank you for your observations and comments regarding our hotel and staff. We are pleased that the accommodations were clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous, and you had the opportunity to enjoy breakfast at our hotel. We are pleased that the hotel location was convenient for your stay. We thank you for your business and wish you safe and Happy Holidays!

"A great place to stay when going to Bosque del Apache NWR"

5
12/11/2016

We were completely satisfied with our stay from start to checkout. Spent several days photographing birds, and this was a great place to come "home" to. Stayed in the annex...rooms were very comfortable and quiet.

"*** CLEAN COMFORTABLE ROOM........."

4
11/11/2016

Room was really clean and well decorated. Breakfast was good and offered a good variety. Staff was nice, but would not recommend a restaurant that offered a tv to watch the game........ Wish the staff could have offered just a little more information..........

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Jim S, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased the accommodations were clean and comfortable and our staff was helpful and courteous. I apologize for any inconvenience you experienced with finding a suitable restaurant for viewing the game you wished to see. We hope you were able to view the game and had an enjoyable evening in Socorro. We thank you for your business and wish you safe and Happy Holidays!

"one night stop"

4
09/11/2016

very friendly people, rooms are a nice size. We were in an annex building. It felt a little isolated, parking lot seemed a little dark. Breakfast was good, small area but they are renovating. Would go again, would request to be in the main building.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Lorna M, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean, comfortable and enjoyable. I am also pleased that our staff was helpful and courteous and you had the opportunity to have breakfast at our hotel. We hope you found the items we serve well prepared and plentiful. We hope the renovations to our breakfast area was not an inconvenience. I apologize if the room location was an inconvenience and we did not have available rooms in our main building. We thank you for your business, and wish you safe and Happy Holidays!

"Very Nice for a Best Western"

5
08/11/2016

Very clean with welcoming upgraded decor upon entry. Looks like they are still updating everything but almost done. I would definitely stay here in the future. GALS - they use 2 - 1 shampoo/conditioner and do not provide lotion so remember to bring your own!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Wendi C, Thank you for your comments and observations regarding your stay with our hotel and hotel staff. We are pleased the accommodations were clean and comfortable. We are also pleased that you enjoyed the recent lobby renovations. I apologize that our staff did not inform you that we do have complimentary items such as toothpaste/toothbrush, shaving cream and lotion available at our Front Desk. We hope you continue to have enjoyable stays with Best Western and we wish you safe and Happy Holidays!

"Book early"

4
03/11/2016

Best in Socorro but that ain't saying a whole lot. Book way in advance. Parking is ok, rooms are ok, breakfast is ok, cleanliness is ok. It's ok. Nearly all the rest in town are terrible which makes this one seem pretty good.

"Nice place"

5
02/11/2016

If you are traveling and have the car packed this is the place to stay. Rooms are nice size and well appointed. We really liked that we were able to load and unload right outside of our room. Here you are able to park with an outside door and that was so nice...many places were with-in walking distances from our room and that was great ...hotel is right off freeway, easy on and off...gas station right next door...perfect place to stay. The night desk clerk was very nice and helpful

"Great hotel bad pillows"

4
01/11/2016

Everything was great about this hotel..the pool, the room BUT the bed pillows on both beds were so uncomfortable that we both had neck issues and did not sleep well. Liked the frig and other amenities. Nice that it had a Burger King on one side and a McDonalds on the other. Not that I ate there but nice in case I wanted to. It was a little pricey for a small town not in tourist season Over a hundred bucks per night.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean and you had the opportunity to enjoy the pool and hot tub area and other amenities. I am also pleased that our staff was helpful and courteous during your stay. I apologize for the inconvenience you experienced with the comfort of the pillows. I hope you will consider staying with our hotel and staff again if you are in the Socorro again. We greatly appreciate your business and we wish you safe and Happy Holidays.

"Another great stay"

5
28/10/2016

We have stayed at Socorro Suites before. Every time it is a great stay. We have pets and the pet rooms are always nice and clean and the handicapped rooms are very nice. Joe the manager could not do a better job. The rates are good and the breakfast is something my Mom looks forward to going to. Excellent stop and Hotel. Staff very nice. Top notch Hotel.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Karlae686, Thank you for your continued business with our hotel and hotel staff. We are pleased that we were able to accommodate your stay and requests. We are also pleased that our staff was helpful and courteous and you had the opportunity to enjoy breakfast at our hotel. We greatly appreciate your business and comments regarding our hotel and staff. We hope we continue to provide you and all our guests with wonderful service and meet all your expectations. Thank you once again.

"Excellent"

5
26/10/2016

For the purpose of the visit the hotel satisfied all the needs. In the room have all the furniture to study, relax, and even sleep comfortable and enjoy rest. the food in the morning was delicious and the employees are kind and helpfull.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Victor A., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous during your stay. We hope you enjoyed your time in Socorro and had the opportunity to see some of the Socorro area. We appreciate your business, and we hope you have the opportunity to visit us again when you are in the area. Thank you.

"NIce Place to Stay and friendly front-desk staff"

5
24/10/2016

This is a very nice Best Western. The front-desk were friendly and accommodating of our requests. We needed a ground level floor because my husband is disabled and cannot walk stairs. There is no elevator in the hotel, so be aware that you need to request a ground floor room if you do not want to walk the stairs. After we let them know our needs, they upgraded our room to a first floor mini-suite for $3.00 additional. We thought paying the small fee for the upgrade was reasonable. When I went to check out, they said they waived the $3.00 fee for the upgrade. We were pleased that they were so accommodating to our needs and didn't charge us the extra fee. The room was neat and clean. We had stopped at this Best Western 11 years ago and they have continued to maintain this property nicely. Kudos to this Best Western for great Customer Service and maintaining a nice hotel at a reasonable price..

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Geri N., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that we were able to accommodate your stay with a first floor room and your stay was enjoyable and our staff was helpful and courteous. We are happy that the accommodations were clean and in good condition. We hope you continue to have safe and enjoyable travels. Thank you for your business.

"OK for our purpose, below expections of Best Western brand"

3
23/10/2016

Booked 2 rooms with 2 queen beds each. Both rooms: below expections and average. We somehow managed to find a place to put and open our 2 suitcases. I was wondering how 4 people (max. occupancy) would fit into the room. Breakfast: usual hotel fare and nothing more than OK in choice and presentation. Front desk staff was friendly and professional. I consider a rate of $85.00 plus tax for one night given room size and average breakfast inadequate. Overall impression: OK for the one night, we stayed.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I am sorry if the accommodations did not meet your expectations and needs. I also apologize if the breakfast items we provided did not meet your dietary needs or usual fare. I am pleased that our staff was helpful and courteous during your stay, and we hope you enjoyed the City of Socorro. We hope you will consider staying with our hotel again if you are in New Mexico. Thank you for your business.

"Good place to stop after a long drive"

3
17/10/2016

This hotel was clean and comfortable though a bit dated. After a long drive the bed felt great.The staff was friendly and the breakfast was just fine. The view of the mountain was beautiful in the morning.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that your stay was clean, comfortable and enjoyable. We are pleased that you were able to relax and rest after your long drive. I am pleased that our staff was helpful and courteous during your brief stay in Socorro and you had the opportunity to enjoy breakfast at our hotel. We hope you found the breakfast items well prepared and plentiful. We thank you for business and hope you continue to have safe and enjoyable travels.

"No complaints, experience was as expected."

3
16/10/2016

Pros: Nice location, next to McDonalds for quick breakfast and next to brewery restaurant for dinner. Overall, room was clean and staff were friendly. Cons: Walls are thin, especially ceiling. I could really hear the upstairs guest above me walking around--which was irritating. Get an upstairs room.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean and comfortable. I am also pleased that our staff was helpful and courteous during your stay. I apologize for any inconvenience you experienced as our guest. We hope you will consider staying with us again if your are in the Socorro area. We appreciate your business and thank you for your response.

"good value"

4
15/10/2016

stayed here several times - old but clean and well maintained ordinary hotel - always in "annex" near main hotel - very quiet - PET FREE, which is becoming less common - often rooms are "pet friendly" (on beds, carpets, upholstered chairs) and "deep cleaned" - not effective - often a Tesla parked outside charging

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your observations and comments regarding our hotel and hotel staff. We are pleased that the annex accommodations have been clean and comfortable stays for you as our guests. I am also pleased that our staff has been helpful and courteous during your stays. We hope you continue to have safe travels and have the opportunity to stay with us again soon. Thank you for your continued business.

"Not-so-Best Western. I expected better."

2
12/10/2016

Over the past few years I've generally found Best Western properties to be reliable mid range motels. Not the best, not the worst. Having said that, I can think of a Best Western near Zion National Park that was truly excellent value. And then there is this one in Socorro. It felt and looked like a slightly warmed over Motel 6 at best. Tired and cheap looking rooms. And a recent slight make over in the lobby does little to fix the woes here. With reservations made several weeks earlier, I was expecting a comfortable, mid range motel for my one night road trip stay over. When I arrived around 4 p.m. I found a gathering of would-be guests standing around with unhappy expressions. Turns out dozens of rooms were not yet cleaned and ready from the night before. My room was one of several that wouldn't be ready for at least an hour or two. I went out, had a bite to eat and came back at 6 p.m. They had just readied my room but other guests were still waiting. The overwhelmed front desk ladies were doing their best and struggling with a bunch of unhappy travelers. It was a bad situation. Bad management, poor planning and staffing, and lackluster accommodations. That's this not-so-Best Western.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our staff I apologize for any inconvenience experienced as a guest of our hotel. I apologize that your accommodations were not ready when you arrived and if the accommodations did not meet your expectations or needs. We hope you will give our staff another opportunity to accommodate you and offer you a better experience if you are in Socorro again. We thank you once again for your business and wish you safe travels.

"Excellent, can't wait to go back!"

5
12/10/2016

This is a great, pet-friendly stop in Socorro, NM, near a park with a walking path. Staff is excellent, always ready to help and answer questions. Very well-lit, so I felt safe staying there with my two small dogs. Very clean, comfortable room, and they minimize the use of febreze-type chemicals, so I can actually breathe without going into anaphylaxis. This is my go-to on my way down to Yuma from Wisconsin every year, and I'm already booked for 2017!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for you comments and observations regarding our hotel and hotel staff. We are pleased the pet friendly accommodations were clean and comfortable. We are also pleased that our staff was helpful and courteous during your stay. We thank you for your continued business with our hotel and your continued business is greatly appreciated. We hope you continue to have safe travels between Yuma and Wisconsin. We look forward to seeing you in 2017. Thank you once again.

"Comfortable Stay"

4
12/10/2016

I've been to Socorro twice this year on business, and stayed in the Best Western both times. The rooms were clean, comfortable, and I had no issues of any kind. It's conveniently located, but all hotels in Socorro are conveniently located. It's a good value and I would stay here again if I visit in the future.

"Very Poorly Run"

1
07/10/2016

Rooms for a group were not ready an hour after check-in time. Some people in the group waited 2 hours for their rooms to be ready. Room was over 90 degrees with the A/C turned off at check-in. Manage refused to talk with people in the group about the problems

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Latitude-48, Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our staff I apologize that all of our arrival rooms were not ready by 3:00 p.m. I also apologize that our hotel staff did not leave the A/C on prior to your arrival. Our Housekeeping and Front Desk Team met last week and we have discussed what we can do to have more rooms completed by 3:00 p.m., still keep our 12:00 p.m. check-out time and not rush guests who are here on business or guests who wish to rest a bit longer before leaving Socorro. I am sorry that you did not have an enjoyable stay and experience with our hotel. We hope you will give us the opportunity to try to improve any future stays with us.

"Avoid at all costs. Rooms not ready"

2
06/10/2016

Reservations made months in advance yet no clean rooms available at a 4:30 check in. Having to wait for an hour and a half for a room is just not acceptable. Manager was not on site and the next morning he just did not care to hear of our concerns. What ever you do, stay elsewhere!! The housekeeping staff is just not up to handling this many rooms and would rather chuck and jive than clean rooms. Some people paid for early check in and had to wait 4 hours to get in.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our team I would like to apologize for the inconvenience you experienced while guests of our hotel. I am sorry that our staff did not have rooms completed by 3:00 p.m. day of arrival. Our check-in time is 3:00 p.m., and our check out time is at noon. Any guests that wish to stay until noon are welcome to. Sometimes this will cause our staff to fall behind on rooms. Our hotel does not charge an early check-in fee. Guests can call ahead and request an early check-in at no extra cost when availability permits. We also assign rooms the evening before day of arrival, to honor guest requests, such as adjoining or adjacent rooms when we can. Our Assistant Manager was on property, and she and one of our Front Desk team members worked with our housekeeping staff to help clean rooms. Our managers and room inspectors met yesterday to discuss what we can do as a team, to ensure that rooms get completed quickly, and still allow guests to check out by noon if they wish. We hope you will consider staying with our hotel again, and give us a second chance the next time you are visiting Socorro. We wish you safe travels.

"Good Facility - Poorly Managed"

1
06/10/2016

The motel did not have the room I reserved ready when I arrived and made me and my group of 18 friends (and many others) wait until 5:30 to get in. Clean rooms were available but all rooms were pre-assigned and it was 'too confusing' to put a guest in a different room that was ready and empty. No one lifted a finger to deal with a lobby crowded with guests waiting until the early evening to get into a room. No manager was on duty and none could be reached. I spoke with Joe Ruiz (General Manager) about the situation the next morning. He was more interested in telling me about his troubles ("Don't be too hard on me, I have been up for the last 24 hours") than hearing about mine. He admitted that all rooms are pre-assigned and are not changed even when other, clean rooms are available that the guest could be put in. A conversation with the Holiday Inn next door indicated this is a recurring problem at the Best Western, most likely due to insufficient housekeeping staff. Mr. Ruiz did not seem at all concerned about what I and my group experienced

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
On behalf of our hotel and hotel staff, I apologize for any inconvenience you experienced at our hotel. I apologize that guest rooms were not completed by or shortly after 3:00 p.m. Our check out time is noon, and some guests may stay until then if their business does not conclude until after 12:00 p.m. or just to get a few extra hours of rest. This sometimes can cause our staff to fall behind on cleaning and I am sorry our staff could not and did not reassign room numbers to allow some of our guests to get settled into rooms sooner. Our managers and room inspectors met yesterday to discuss what we can do as a team to get rooms completed sooner when our check-outs and arrivals may overlap to assist our housekeeping staff.

"sdb"

5
27/09/2016

this hotel is conveniently located be several restaurants. it is clean and the staff are helpful and courteous. I recommend this hotel for business or pleasure. I always stay here for business and pleasure due to the convenience and location.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear John C., Thank you for your continued business with our hotel. We are pleased that your stays have been comfortable and our staff has been helpful and courteous when you stay with us. It is a pleasure having you as our guest and we hope we continue to provide you with comfortable and enjoyable stays.

"Great stopover"

5
15/09/2016

We had a very good experience in this BW in Socorro. The management was friendly and helpful. The room was nice and comfortable. We would stay here again. The manager made a list of eating places that he would recommend.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your observations and comments regarding our hotel and hotel staff. We are happy that your stay was clean, comfortable and enjoyable. I am also pleased that our staff was helpful and courteous and that we were able to find a place for you to dine while in Socorro. We are pleased that your brief stay in Socorro was a positive and enjoyable experience. We hope you continue to have safe and enjoyable travels and we thank you for your business.

"BIG Hotel 2 buildings 2 pools. ?? "

5
08/09/2016

Reasonable rates, above average breakfast w/eggs, sausage, breakfast buritos, and the usual items. Great bed and ample size bath. Everything anyone would expect from Best Western. Book on their web site for better rates if you are AARP or Senior.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear William H., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that your stay was clean and comfortable and our staff was helpful and friendly. We are happy you had an opportunity to enjoy breakfast at our hotel and found the items we provide to your liking. We hope you will stay with us again in the future, and all your travels and safe and enjoyable. Thank you for your business.

"Excellent stay - Exceeded expectations"

5
08/09/2016

Room was clean. Bed was comfortable. The pool was clean and had amenities available. Was the best hotel we stayed at on our tour though New Mexico. The breakfast bar in the morning was a pleasant surprise. Fresh fruit, waffles, omelets, and yogurt were just a few of many things available. Next time though town, this is where we are staying.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Jeffery M., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean, comfortable and enjoyable, and our staff was helpful and friendly. We are also pleased that you had an opportunity to enjoy the pool area and had an opportunity to have breakfast at our hotel. We are happy that you would consider staying with our hotel once again if you are in Socorro. We appreciate your business, and wish you safe and enjoyable travels.

"We decided to roll the dice on the Best Western"

4
07/09/2016

Best Westerns, for us, have always been a bit iffy. Either they are great, or they are horrendous. This one turned out to be pretty good. The room was clean, the bed was comfortable and the breakfast was better than we expected...we hadn't expected much in that department so we only took a very small portion. Unfortunately, while we were eating a couple of men came in and apparently cleaned them completely out (I swear they must have taken enough food for a dozen or more people out of the breakfast room!). There appeared to be no effort to replenish, so we just checked out and had an early lunch on the road. There really isn't much in the way of restaurants nearby that we could find. Primarily a couple of fast food places, so keep that in mind.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear PAC1002, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean and comfortable and you had an opportunity to enjoy breakfast at our hotel. I apologize if our breakfast items were not replenished in a timely manner and our staff was not helpful in this area. Your observations will be shared with our staff. We hope you will consider staying with us again in the future. I hope we can make up this lapse in hospitality. We thank you for your business.

"Great Hotel for the Price"

5
05/09/2016

We stayed in the Annex building because pets are allowed in rooms in the main hotel. The room we had was clean, bathroom and carpet were clean and relatively new. At check-out they told us the annex is a newer building but the main rooms will be updated soon. The breakfast area was newly remodeled. We enjoyed the mini-omelets and waffles. There is a Holiday Inn Express next door that cost $40 per night more. We are happy we took a chance on the Best Western in Socorro. We will definitely stay here again!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Tammy P., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the annex accommodations clean, comfortable and enjoyable. We are also pleased that our staff was helpful and courteous during your stay. Thank you for mentioning our breakfast and breakfast area. We are pleased that you had an opportunity to enjoy both. We hope you continue to have safe travels and visit us again if the opportunity arises. Thank you for your business.

"A great choice if traveling down interstate 25 in New Mexico"

5
04/09/2016

wife and I stayed here last year on trip through and liked it so much we booked it again this year. Somewhat of an unique set up with main motel and then a separate annex too. we stay in the annex which is very quiet and rooms are inside and not with doors out to landing with main motel. rooms are nicely furnished and the bed was fabulous. I should mention we stayed on the second floor and there is not elevator in the annex... The owners are remodeling the entire lobby area and it is going to be beautiful. They also serve a wonderful hot breakfast in the morning which is a big plus for us. Service was excellent and friendly......will certainly stay there again

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Duffer47, Thank you for your observations and comments regarding our hotel and hotel staff. We are pleased that your stay was clean, comfortable and enjoyable. We are also pleased our staff was helpful and friendly and you had an opportunity to have breakfast with our hotel. We are happy that you enjoy the accommodations in our annex, and we thank you for your kind compliment regarding our lobby. We are hoping to have it all completed by end of September. We hope we continue to provide you with wonderful service and comfortable accommodations. We thank you for your continued business.

"Very good place in Socorro to stay"

4
03/09/2016

This Motel is convenient to both McDonald's and the Socorro Brewery restaurant which is nice. The remodeled lobby is nice. It is very convenient for getting on-and-off the highway, also. We've stayed at this hotel a number of times.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear C.D., Thank you for your observations and comments regarding our hotel and hotel staff. We are pleased that we have earned your continued business with our hotel, and the accommodations are comfortable, clean and enjoyable. We thank you for mentioning our lobby remodel during your recent stop in Socorro. We are happy that you enjoyed the changes and we hope you visit us again very soon. We hope you continue to have safe and enjoyable travels.

"A Very Nice Hotel"

4
02/09/2016

We have had good luck with Best Western, and this one was no exception. The room was large and inviting. There were absolutely no problems. The front desk was quite helpful, and in all we were very pleased.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear PalmDeano, Thank you for your observations and comments regarding our hotel and hotel staff. We are pleased that your accommodations were clean, comfortable and enjoyable. We are pleased that our staff was friendly and helpful, and your stay was problem free. We hope you continue to have safe travels and we thank you for your business.

"Very Good"

4
30/08/2016

Great staff. Comfortable room. The only downside of my stay was that I had noisy neighbors, but that doesn't reflect on the hotel or staff. There was a problem with the 1st floor ice machine so I contacted the maintenance staff. The guy was in fixing the machine before I walked back to my room. Whenever I walked into the lobby I was greeted by staff quickly and they were nice. I'll stay here again for my next visit.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear James W., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that your stay was clean, comfortable and enjoyable. I am also pleased that our staff was friendly and courteous during your stay. Thank you for mentioning our helpful and friendly maintenance staff. We are pleased that they responded quickly to the maintenance request regarding the ice machine. I apologize for any inconvenience you experienced with the noise near your room. We are pleased that you would consider staying with our hotel again for any future stays. We thank you for your business, and wish you safe and enjoyable travels.

"Met Expectations"

4
29/08/2016

Needed a place to stay for training at New Mexico Tech. Holliday Inn Express next door was booked. It was a decent place to stay, room was clean and had no issues. Nice lobby and the continental breakfast was ideal. I didn't use the indoor pool or fitness room hoever they appeared small and minimal but looked clean and seemed better than nothing. Staff was courteous but not overly pleasant. Would stay there again.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Brent B., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean and comfortable and problem free. I apologize if our staff was not very friendly during your stay. We are also pleased you had opportunities to have breakfast at our hotel. We are pleased that you enjoyed the lobby area, and I apologize if our staff did not inform you of our additional exercise room located in our annex building available to our guests from 6:00 a.m. to 10:00 p.m. We hope you enjoyed your time in Socorro and enjoyed the training provided by New Mexico Tech. We hope you will consider staying with us again if you attend any additional trainings in Socorro.

"wsmr"

5
26/08/2016

This hotel is conveniently located near restaurants and shopping areas. It was clean and the staff was courteous. The breakfast and evening snack had variety. It is also located near the highway for easy access. It had Wi-Fi, and other amenities. I would highly recommend this hotel and I well be staying there again. I have stayed at many other hotels and this one is great for the price.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear John C., Thank you for your observations and comments regarding our hotel and hotel staff. We are pleased to have you as our guest when your are in Socorro. We are pleased that the accommodations are clean and comfortable, you have opportunities to enjoy some of the amenities, and our staff helpful and friendly. We hope you continue to stay as our guest when you are in the City of Socorro, and we hope to see you soon.

"no frills but clean"

4
24/08/2016

Room, bathroom, lobby, breakfast area - all clean, motel style - rooms open to outside. Breakfast is decent - omelets, sausage, waffles, fruit (kind of sad), milk, almond milk, yogurt, good coffee, Tazo tea, cereal, bread, pastries (also sad), juices, hard-boiled eggs. This place is not fancy but is probably the best you're going to get in Socorro.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Michelle L., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean and comfortable. I hope our staff was helpful and friendly during your brief visit to Socorro. I apologize if the breakfast items we served did not meet your usual fare or dietary needs. We hope that your next stay will be a more enjoyable experience and you continue to have safe and enjoyable travels. Thank you for your business.

"New Mexico Quick Road Trip"

5
24/08/2016

This was a really nice clean property, with friendly staff. I left a library book, and called to ask them to save for me. We'd be driving back 2 days later. Housekeeping lady was very nice, and I got the book back on return trip. Very good value too.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Martha H., Thank you for your comments and observations regarding our hotel and hotel staff. We are happy that we were able to locate the library book and return it to you when on your return trip. I am pleased that you found the accommodations clean, comfortable and enjoyable, and our staff helpful and courteous. We hope you continue to have safe and enjoyable travels. Thank you for your business!

"Socorro"

5
08/08/2016

Wonderful place to stay. Easy access of major road. Wonderful staff. uasdfhaohsovoadvoadvojdvo[advonad[ovnado[vnodhvvgn ooon o oncxonvufhbojnbof bnldfbn dfbondbln zbodzbzo bnodznb dbkndbfo[iz jbi jzdoijf iojzd joizj

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Brian E., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found your stay clean and comfortable, and our staff helpful and friendly. We hope you had an opportunity to enjoy breakfast at our hotel, and we hope you will consider staying with us again the next time you are traveling in New Mexico. We thank you for your business and wish you safe and happy travels.

"Road Trip to New Mexico"

5
08/08/2016

Here we go again. 200 characters ,just to say at the end of the day of riding 300-500 miles in 115 degree heat , it was a pleasure to be treated to a cool bedroom, hot tub and pool.Only 181 characters at this point , I need 200 , here goes.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you made it safely to Socorro, and had an enjoyable and comfortable stay at our hotel. We are also pleased that our staff was helpful and friendly during your stay. We hope the remainder of your trip was also enjoyable and a memorable experience. We hope you visit us again anytime you are traveling in New Mexico. Thank you for your business.

"Neat, Clean and Efficient."

5
06/08/2016

From the time I checked in until I checked out the staff was helpful and courteous. My guest room, from the carpets to the furniture to the bathroom, was extremely clean and neat in appearance. The price was fair and commensurate with other hotels in the area. I'll definitely stay again in the future.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Allen C., Thank you for your observations and comments regarding our hotel and hotel staff. We are very pleased that you had an enjoyable and memorable stay. We are pleased that the accommodations were clean and comfortable, and our staff helpful and courteous. We hope you had an opportunity to enjoy breakfast at our hotel, and had an opportunity to use the exercise rooms and pool and hot tub. We hope you visit us again the next time you are traveling in New Mexico. Thank you for your business. We wish you safe travels.

"Nice, but dated"

5
04/08/2016

During our stay, they were renovating the lobby and breakfast area. The room was clean and the air conditioning worked wonderfully. The refrigerator was dated and froze all of my fruit (there was no way to turn it down). The bed was ok, towels were refreshed every day. We did not use the pool, but there is one available. Hot breakfast every morning and coffee 24 hours a day! The Best Western is close to a 7-11 and the WalMart. Great value, exceptional staff!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Ammy M, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean, comfortable and enjoyable. I apologize for the refrigerator freezing your items, and that the temperature control knob, located behind the fridge had been set too low. We will do our best to make sure that the refrigerators are set properly. We are also pleased that our staff was helpful and courteous during your stay. We wish you safe and enjoyable travels. Thank you for your business, we hope you visit us in Socorro again.

"Best Western Soccoro New Mexico"

5
27/07/2016

Nice clean and comfortable. Staff always friendly, Breakfast was good as well. I would recommend this hotel to all my friends and family and will stay here on my return trips to Socorro. Easy to get to as well right off I-25 exit and close to all the bossiness and restaurants.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Paul R., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that your recent stay was clean, comfortable and enjoyable. We are also pleased you enjoyed breakfast at our hotel, and we hope you had an opportunity to enjoy the swimming pool and exercise room facilities as well. We thank you for your wonderful reccommendation, and hope you contine to have safe travels.

"IRTB"

4
25/07/2016

I stayed in the annex of the hotel this time which was a more up to date version of the hotel. The bed was comfortable and the fitness center was better. There was an issue with my bill which was rectified immediately by the staff. Very much enjoyed by stay.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your observatioons and comments regarding our hotel and hotel staff. We are pleased that your stay was a comfortable and enjoyable experience. We are also pleased that you had an opportunity to use one of our two exercise facilites at our hotel. We hope you enjoyed the IRTB Traing Program, and had an opportunity to see some the Socorro area. I apologize for any complications with your bill. I am happy our staff was able to correct any issues you may have experience prior to your departure. We hope you continue to have safe travels.

"Don't judge a book by it's cover."

5
23/07/2016

I first was hesitant of booking the hotel due to the exterior appearing to be a bit dated. However I was pleasantly surprised at the updated lobby and the rooms were very nice. Great COLD air and a fridge that would freeze anything :) Great stay will return for second trip.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Joseph M., Thank you for reviewing our hotel and our staff. We are pleased that your stay was an enjoyable experience. I am also pleased that our staff was helpful and friendly during your stay, and the accommodations and amenities were clean, comfortable and enjoyable. We are also pleased that you enjoyed the lobby area and we hope you had an opportunity to enjoy the breakfast we provide. We appreciate your business, and we hope to see you again.

"excellent"

5
22/07/2016

the staff was knowledgeable of the area very friendly and great breakfast food room was great housekeeping always had the room clean and ready for when i returned to my room. I would highly recommend this hotel

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Carrie R., We are pleased that the accommodations were clean, comfortable and enjoyable. I am also pleased that our staff was helpful and friendly during your stay. Thank you for sharing your comments regarding our breakfast and breakfast area. We are pleased that you had an opportunity to have breakfast at our hotel I am pleased that our staff was able to help you with any questions you had regarding the Socorro area. We hope you visit Socorro again, and we have an opportunity to accommodate and future stays. Thank you for your business and for taking time to review our hotel.

"Great Hotel!"

5
18/07/2016

This hotel was great. Friendly staff. The room was very clean and comfortable. The beds were great and the room was quiet. We normally stay at Holiday Inn but after this visit we will check Best Western first. Really impressed with the renovations in the lobby. Although the price was a little high for the town we were in they were actually less expensive then other hotels in the area. I would recommend this hotel.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean, comfortable and enjoyable. We are pleased that our staff was helpful and friendly. We hope you have an opportunity to visit Socorro again and we hope you choose Best Western Socorro for any future accommodations.

"Exceptional Staff"

5
13/07/2016

Last Sunday morning I left my wallet in the room, realized it when I was in Albuquerque. I called anxiously, and employee Byron immediately retrieved the wallet and said he would arrange for it to be FedEx'd to me on Monday morning. He was not working Monday when I called to follow up, but everyone from the Manager to the other staff involved were extraordinary in their professionalism and care in getting it returned to me asap.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean, comfortable and enjoyable. We are also pleased that we were able to retrieve your lost item and have it sent to you in a timely manner. Thank you for mentioning Byron, and our other helpful and dedicated staff members. We hope you will consider staying with us the next time you are in New Mexico. Thank you for your business.

"OK but nothing special"

3
10/07/2016

I guess I received value for my money but nothing outstanding. Other properties I have visited seemed happy to have the guest while this one did not. Property is clean, comfortable,but not memorable. I probably would stay again if that was the only one available to me.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I apologize if our staff was not helpful or friendly during your stay. I am pleased that the accommodations were clean and comfortable. If you are in Socorro again, I hope we can make any future stays you may have with us a more pleasant and enjoyable experience. We thank you for your business and wish you safe and happy travels.

"Very good stay"

3
07/07/2016

This was a decent stay. Room clean. Quiet hotel. It's set up like a motel with the room doors opening up to the parking lot. The best part of our stay was the breakfast, which was good, and there were plenty of places to sit. We ate dinner at the Brewing Company just down the street- delicious wood-fired pizza!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your review of our hotel and hotel staff. We are pleased that you the accommodations were clean and had an opportunity to enjoy breakfast with our hotel. Socorro has many wonderful restaurants, and we are pleased that you found one close to the hotel. We hope you visit Socorro again, and we hope we have an opportunity to have you as guests at our property. Thank you for business, and we hope you continue to have enjoyable stays with Best Western.

"Good resort"

4
30/06/2016

Hotel was clean and staff was friendly. Small breakfast was included in stay and they offered different food everyday. Close to highway and local Walmart. Gym in main building was very small and some of the doors required multiple card swipes to enter.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean and comfortable. and our staff was helpful and friendly during your stay. I apologize for any inconvenience you experienced with the exercise room in our main building. Our hotel has two exercise facilities, and I apologize if our staff did not inform you of our annex facility which has more equipment and larger. I also apologize for any inconvenience you experienced with the need for multiple swipes to enter some of the areas. On occasion, the magnetic strips on the keys begin to wear out, and it is best if we replace them for our guests convenience. We hope you consider staying with our hotel again in the future, and we thank you for your business.

"Great time in Socorro"

5
28/06/2016

Excellent room and fabulous team and staff Attention to detail in rooms and breakfast services Little town with big heart Stayed in other hotels. Far superior in comparison Best place to stay while traveling thru New Mexico

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that your stay was clean, comfortable and enjoyable, and our staff helpful and friendly. I am happy that you had an opportunity to enjoy breakfast at our hotel and continue to stay in Socorro when you are traveling thru New Mexico. We hope we can accommodate your next stay and provide you with another enjoyable stay and experience in Socorro.

"Nice hotel, helpful staff"

5
15/06/2016

Stayed here for two nights. The staff were very helpful (even when I needed quarters for emergency laundry at 1am) and the room was clean and comfortable. They are currently renovating their lobby, but the construction was not noisy or inconvenient. I wish I'd had time to visit the pool; it looked amazing!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Kate A., Thank you for your observations and comments regarding our hotel and hotel staff. We are pleased that we were able to accommodate you with a clean, comfortable stay, and our staff was helpful and friendly. I apologize for the condition of our lobby. The remodel is progressing nicely, and we hope once it is completed, all of our guests will be able to enjoy the area. I am sorry that you did not have an opportunity to enjoy the pool and hot tub area. We hope you will visit us again soon. Thank you for your business.

"great stay!!!"

5
14/06/2016

Everything and everyone was TERRFFIC. Although the stay was short, it was extremely satisfying. I will be back in Joly. We came in late ,with a dog,. expecting to be turned away, We were surprised to hear that accommodations were available.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for reviewing our hotel. We are pleased that your pet friendly stay was clean, comfortable and enjoyable. I am also happy that our staff was helpful and friendly during your brief stay. We hope you had an opportunity to use the swimming pool and hot tub, and also had an opportunity to enjoy breakfast at our hotel. We hope your next stay is just as comfortable and enjoyable. Thank you for your business!

"bw socorrow"

5
08/06/2016

This hotel is conveniently located near restaurants. It was clean and the staff were helpful. I would recommend this hotel to others. I would stay there again. The breakfast had variety and had both hot and cold variety. It was clean and fully stocked. I was allowed to utilize the express check out. My room was cleaned every day. The gym had new and clean equipment. The swimming pool is indoor.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for reviewing our hotel and hotel staff and your continued business when you are in Socorro. We are pleased that you found the accommodations clean and enjoyable and our staff helpful and friendly. We are also pleased that you had an opportunity to use one of our two fitness rooms and enjoyed breakfast at our hotel. We hope we continue to meet your expectations for a clean and comfortable stay and friendly service when you are a guest with our hotel. Thank you again and we hope to see you soon.

"Best Westrn - Soccoro Very Nice"

4
08/06/2016

Even though we were assigned to the annex, we enjoyed our stay at this Best Western Hotel. The room was nice and clean and the bed was comfortable. The breakfasts were well stocked and the food was good.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you had an enjoyable stay with our hotel. I apologize for any inconvenience you experienced with the location of your room. I apologize if we did not have an available room in our main building closer to the breakfast area and swimming pool. We are pleased that you had an opportunity to enjoy breakfast with us and we hope you will consider staying with our hotel again.

"Nice Stay!"

5
23/05/2016

Hotel was very clean! No Curry Odors! Room was great - fridge was cold on arrival. Indoor pool & spa 1st Rate! Hotel overall is the best in the area! Nice micro brewery down the street Lot's of parking!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Jeffery G., Thank you for your observations and comments regarding our hotel and hotel staff. We are pleased that the accommodations were clean, comfortable and enjoyable. I am also pleased that you found the amenities in good and working condition. We are also pleased that you had an opportunity to enjoy the pool and hot tub area. We hope you have an opportunity to visit Socorro again and we have an opportunity to accommodate your next stay.

"Overall quality and satisfaction"

4
23/05/2016

The only negative of the hotel is that the inside rooms are in a separate building across the main hotel parking lot, therefore you have to walk across both the inside room parking lot and the main parking lot to get to the lobby for breakfast and to use the pool, gym, etc. This was not good.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear James C., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that the accommodations were clean, comfortable and in good condition. I apologize for any inconvenience you experienced with the location of the guest room. I apologize if we did not have another rooms available closer to the pool and breakfast area. I also apologize if our staff did not mention that there is also a exercise room in our annex building available to our guests from 6:00 a.m. to 10:00 p.m. We hope you will consider staying with our hotel again, and we thank you for your business.

"nice stay, friendly staff"

3
22/05/2016

we stayed here one night on a long driving trip. the location was perfect for us. the comfortable bed and hot shower really did the trick for us. the staff were friendly and helpful. thankfully the laundry facilities worked perfectly (and didn't cost the usual fortune). breakfast included good oatmeal, so we left well rested and well fed the next morning, glad that we had stopped here.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Margi M, Thank you for reviewing our hotel and hotel staff. We are pleased that you had a comfortable and enjoyable stay, and our staff was helpful and friendly. We are pleased that you found the laundry facilities in good and working condition. We are also happy that you had an opportunity to enjoy breakfast at our hotel. We thank you for your business, and we hope you visit Socorro again very soon.

"Clean but one problem"

3
20/05/2016

The Best Western in Socorro is situated amongst several other hotels near the Interstate on the northern edge of town. Restaurants within easy walking distance. The room was clean, newish, and had the expected reasonable amenities. It was fairly crowded, with a mix of people, mostly travelers and tradespeople. The rate was okay. So far, so good. When we checked in, we were given Room #241. No map or directions were proffered, so we drove around the building, noting room numbers on the 2nd floor. We found 238, 239, 240, so we went upstairs, luggage in hand, expecting #241 right around the corner. Nope. We waltzed around the entire 2nd floor, only to discover there is no #241. Back to the office we go, and inquire. "Oh, it's in the annex, across the way." With several adjacent hotels, we had failed to distinguish that the unmarked building behind the McDonald's was, in fact, "the annex", where we could find Room #241 (and higher). In an entirely separate building several hundred feet away. We accessed our room, then I went out to get more times from the car. Key card would not let me back in the building. Another hike to the front office, another hike back to the door to the annex to get a new card (provided grudgingly by the clerk). Since we carry step-counters, I noted that I added a half-mile worth of steps to my tally. I suggest the counter clerks remember to tell people where their room is located, especially if it's in the annex. To older folks, it might be an issue. Other than this oversight, it really wasn't a bad place to stay. But it did end the day on a note of frustration.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our staff, I apologize for any inconvenience you experienced at our hotel. I am sorry that our staff did not give you proper directions to finding your room location or informed you that there is a map on the back of the key folder. I also apologize that the key card stopped working and had to be reprogrammed for you. I will be sharing your information with our Front Desk Staff, and we will do our best to make sure that our guests are better informed of room locations and amenities at our hotel. We appreciate your business and we hope we have an opportunity to accommodate any future stays you may have in Socorro and improve your experience with our hotel.

"Friendly and accomodating"

4
17/05/2016

I stayed in Socorro for four nights when I was attending the festival of the cranes at Bosque Del Apache. The hotel was comfortable and the employees were most accommodating. A small issue of a chair having been improperly assembled and the door being difficult to close were dispatched easily by the maintenance man who was readily available and quite pleasant. Thinking that I had left something in the room upon my departure, the housekeeping staff was most attentive and helpful in determining the indeed nothing had been left behind. The location was close to the highway entrance and parking was adequate. Breakfast was available and the refrigerator in the room quite handy. I would gladly stay there on another trip to the area.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for reviewing our hotel and hotel staff. We are pleased that your stay was comfortable and our staff was friendly and helpful. I am also pleased that our staff was able to respond to your needs in a timely manner. We hope your time at the Bosque Del Apache Wildlife Refuge was an enjoyable experience and you have an opportunity to visit our hotel and Socorro again. Thank you for your business and we hope you have future opportunities to visit Socorro and to stay with our hotel again.

"Nice stay / dog-friendly"

4
16/05/2016

Best Western in Socorro was very comfortable, and a good choice for us because it was dog-friendly. Staff very helpful. Nice park where you can walk your dog / across the street. Big park just behind the fire station. Ask the front desk staff - they'll point you in the right direction. We drove over because the main drag is a really busy road.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for comments and observations regarding our hotel and hotel staff. We are pleased that you found the pet friendly accommodations clean and comfortable. I am also pleased that our staff was able to direct you to Sedillo Park, where you could walk your dog. We hope you enjoyed your stay with our hotel, and we hope you consider staying with us again very soon. Thank you for your business.

"Clean and comfortable"

4
15/05/2016

Stayed overnight at this Socorro Best Western and was very pleased. Staff friendly and efficient. Hotel is on the new side and room was very clean. There was some lobby/ breakfast area renovation going on, but in spite of that, there were plenty of tables available. There was a pretty good selection of breakfast items . In addition to the standard carbs, they offered omelet, sausage, hard boiled eggs. I'd definitely stay there again. Free wifi.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for reviewing our hotel and hotel staff. We are pleased that your stay was enjoyable and you found the accommodations clean and comfortable. We are also pleased that you had an opportunity to enjoy breakfast at our hotel. I apologize for the appearance of our lobby, we hope to have the renovation completed by the end of May. I hope you had an opportunity to enjoy the pool and exercise rooms at our hotel as well. I am also pleased that our staff was friendly and helpful and we hope we have an opportunity to accommodate your stay the next time you are in Socorro. Thank you for your business.

"Moon"

5
06/05/2016

Pleased with just about all aspects of the hotel. The hot tub was too hot and there were out of towels after we got ours. The breakfast was good. Sausage was not left standing in water as at another BW motel

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Gerald M., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased you had an opportunity to enjoy the breakfast we provide and our pool and hot tub areas. I apologize for any inconvenience you experienced with the hot tub and if our staff did not replenish the pool towels in a timely manner. We are happy that you found the accommodations clean and comfortable and our staff helpful. We hope you will consider staying with our hotel and staff again the next time you are in New Mexico. Thank you for your business.

"Socorro"

4
02/05/2016

The room was pleasant and clean. I never had to ask for more towels. When I returned to my room at the end of the day it was like I had just checked in to a new room everyday. The hotel was close to New Mexico Tech where I was working and right off the exit of Interstate 25. Parking was a little bit of a problem sometimes due to the close proximity of the Holiday Inn Express.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Curtis W., Thank you for your observations and comments regarding our hotel and hotel staff. We hope you enjoyed your time with New Mexico Tech, and we are pleased that you chose Best Western Socorro for your stay. Thank you for your comments regarding the cleanliness of your room, and we hope you enjoyed other amenities such as our breakfast, exerciser rooms and pool and hot tub. We hope you will consider staying with our hotel again the next time you are in Socorro. Thank you for your business.

"Best Hotel in town"

5
01/05/2016

This hotel was great. It was right across the street from a scenic mountain. The doors open to the exterior (how you like it in the Desert). The rooms are clean and the breakfast was good. The only thing I could sat that would be a negative is first responders doing training at NMT and stay at this hotel. You may get a loud group coming back from drinking.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are happy that your stay was clean and comfortable, and you had an opportunity to enjoy breakfast at our hotel. We are happy that the accommodations met your needs, and we hope you had an opportunity to enjoy the swimming pool/hot tub and exercise rooms. We hope you visit our hotel again, and we hope you continue to enjoy the scenic views of New Mexico. Thank you for your business.

":)"

5
01/05/2016

I was extremely happy with my stay, I loved my room. It was my home for those 5 nights and I would consider living in a place like that. The bed was big was comfortable, the cleaning service was excellent and the shower and mirror area was exactly what I needed. The appliances were old but they worked.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Jennifer K, Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you enjoyed your business trip to Socorro, and we hope you found the conference helpful, interesting and enjoyable. We are pleased that you found the accommodations clean, comfortable, and our staff was friendly and helpful. We hope you consider being our guest again if you attend another conference here. Thank you for your business, we hope you stay with us again.

"The town isn't friendly but this hotel was."

4
01/05/2016

I agree with the other reviewers that the town in general is not geared toward customer service. But that makes this Best Western pretty great because the desk clerks here are super helpful. The hot tub is rocking! Powerful jets, nice and hot. I didn't use the pool, but the people in it weren't complaining. The fitness center is very small, but i was the only one in there the entire time and the treadmill was perfect so no complaints. There's a heat lamp in the bathroom and I dig those. Laundry on site, that's always nice. As a woman traveling alone this hit all the must haves. Safe, clean, and corporate. I would have liked security at night, but i felt safe anyway. There's plenty of places to walk to if you're sick of driving, but the closest food choices are ALL fast food and that's a little frustrating. There is a 24 hour convenience store a block away (7-11). I would recommend if you have the budget. It was a little too pricy at $101/ night after tax.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and staff. We are pleased that you found the accommodations and amenities enjoyable and our staff helpful and friendly. We are pleased that you had an opportunity to enjoy the pool and hot tub area, and had an opportunity to use one of our two exercise rooms available to our guests. I hope you had an opportunity to enjoy one of the local restaurants that was not fast food. We are also happy that the accommodations were clean, comfortable and enjoyable. We hope you continue to have safe travels. Thank you for your business.

"It must be Socorro"

3
20/04/2016

The motel was OK, clean enough, but but not nearly as nice as most of the Best Westerns I have visited recently. The pillows weren't great, and the bed was soft. And although I was in a pet room, I still expect the bedding to be clean and free of soil. The real issue was the staff. They just don't care. But I found that to be true everywhere I went in this little town. People working in the businesses acted like they couldn't be bothered. I got to the motel late and I left early. Upon check in the desk associate told me breakfast didn't start until seven, bUT a to go bread fast was available. When I checked out at 6:30 am, I was told the to go breakfast was only available on weekdays. A lot of the food wasnout, and someone was eating, but I was told it wasn't available. There isn't anything wrong with this BW...there just isn't anything very right about it.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Janet G., Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our team, I apologize for any inconvenience you experienced with the accommodations and our staff was not friendly and helpful during your stay. I am sorry if you did not find the accommodations clean, fresh, and comfortable, and I am sorry that our staff did not prepare something for you to take on the road, or sit to enjoy the breakfast items that were already set out. I will be sharing this information with our staff, and we will do our best to make sure this does not happen again. We hope you will consider staying with our hotel again if you are in need of a pet friendly room. Once again, I apologize for not making your stay a more enjoyable experience.

"Nice and clean but noisy"

2
15/04/2016

We were given the last available room this hotel had on the second floor. No elevators here which didn't bother us but could pose issues for someone with mobility issues. The room was spacious and clean. There were a large number of people attending a training in the area which we were told occurs regularly. These people were having a very loud party on the ground floor and the foul language and topics of conversation were very disturbing. We were actually afraid to step outside the room. This marred our stay even though we know the hotel cannot control the conduct of its guests. The breakfast was very good.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I am pleased that you found the accommodations clean and comfortable and our staff helpful and friendly. I apologize for any excessive noise you experienced while guests of our hotel. I would like to apologize and let you know we were not aware that there were guests being loud, and did not give our other guests an opportunity for a quiet, restful evening. Please feel free to contact our Front Desk with any requests, questions or issues you may have as our guest. We hope that you will consider staying with our hotel again, and give us an opportunity to make your stay a much more enjoyable experience.

"State Science Fair - Destination"

5
04/04/2016

All the amenities were great and our room was very clean. The room was well kept. The breakfast bar had a good variety and great coffee. I had to get a second cup. We all enjoyed the pool and not over chlorinated.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Elizabeth A., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that you found the accommodations clean, comfortable and enjoyable, and our staff friendly and helpful. We are pleased that you had an opportunity to enjoy the pool area during your brief stay in Socorro. We are also happy that you had and opportunity to enjoy the breakfast provided at our hotel and we hope you consider staying with us again when you are in Socorro. Thank you for your business!

"Nice big rooms with paper thin walls"

3
01/04/2016

The main complaint was the very thin walls. This location has an annexed building and that was where our room was located. There were no elevators in this 2 story building. Nice staff with nice big clean rooms. A little light on the water pressure. The free breakfast was the normal fare with a very nice area to sit in. Several restaurants nearby within walking distance.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your observations and comments regarding our hotel and hotel staff. We are pleased that you found the accommodations clean and comfortable, and I apologize for any additional noise you experienced regarding the adjacent rooms. I also apologize if the shower water pressure was a bit low. I will be sharing this information with our maintenance team, and we will try to resolve this issue as soon as possible. We are very happy you enjoyed the breakfast and breakfast area. We are currently doing some remodeling in this area, and we hope to have the lobby and breakfast areas completed in May. We hope you will consider staying with our hotel again the next time you are in the Socorro area. Thank you for your business!

"Very Nice"

4
01/04/2016

The staff was very helpful and quick. They even got a roll-a-way bed to the room before we got to it. The room was very quiet,clean and comfortable. Internet could be better. Check out was effortless.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Heidi N., Thank you for your observations and comments regarding our hotel and hotel staff. We are very pleased that you found the accommodations clean, comfortable and enjoyable and our staff helpful and friendly. I apologize for any inconvenience you experienced with the internet. Sometimes our internet does run a bit slower during peak hours and high occupancy. We hope you will consider staying with our hotel if you are in Socorro, and continue to provide you with wonderful service.

"GREAT STAY"

5
29/03/2016

Attending the First Responder training recently, and I love staying at the Best Western during this training. The breakfast is above average for a hotel, and the staff is always friendly and helpful. The appearance of the hotel is really nice for where it's located. I mean, it's Soccorro, it's not South Beach. The two times I have stayed there, my rooms were always clean and smelled great. Although I did not have room service clean everyday, they always came by to let me know they were there to clean if I needed them to. This is a great place to stay for business or if you are just passing through to get to another destination. It's close to a Walmart if you are staying longer.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that your stay was clean, comfortable and enjoyable and our staff was helpful and friendly. We are happy that you enjoyed the breakfast provided at our hotel and we thank you for your continued business with our hotel. We hope you enjoyed the First Responder and found the information provided helpful. We hope you consider staying with our hotel again for further training opportunities or if you are in New Mexico.

"nice enough"

3
24/03/2016

We decided to stay at this BW on our way to Tucson, AZ to break up the driving. It was a decent place to stay. The hotel was split up into 2 different buildings, which was a bit weird, but we didn't use all the amenities (pool & fitness center). The rooms were decent, not as large and spacious as most BW I've stayed in but were clean & everything worked. The breakfast was your typical BW breakfast.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that your stay was clean and comfortable and we thank you for your business. Our hotel has two separate buildings, our annex was a later addition with extra guest rooms and meeting space. I am sorry if you did not have an opportunity to use the swimming pool or two fitness rooms at our hotel. We hope you enjoyed the breakfast items provided at our hotel and we hope you have an opportunity to visit our hotel the next time you are in the Socorro area.

"WSMR"

5
17/03/2016

This hotel is clean and conveniently located near several restaurants and shopping locations. They are also located right off I-10. The breakfast and evening snack was excellent. The best I have had in comparison to other hotels. I will be staying at this hotel again. I will recommend it to family and friends.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear John C., Thank you for your kind observations regarding our hotel and hotel staff. We are very pleased that you found the accommodations clean, comfortable and enjoyable. We are also happy that you had an opportunity to enjoy the complimentary breakfast and afternoon snacks we provide at our hotel. Your continued business is greatly appreciated and we hope we continue to provide you with excellent service. Thank you once again on behalf of our staff.

"A nice stay in Socorro"

5
12/03/2016

We spent the night in Socorro prior to visiting the nearby Bosque Del Apache National Wild Life Refuge. This hotel has two buildings - the original property and a newer annex across the parking lot. We had a very comfortable and spacious king room in the annex and had an overall excellent stay. The hotel is located just off I-35 and is very near many of the local restaurants. For comfort, convenience, and cleanliness this hotel is a real value. We would definitely stay here again. The staff in particular work very hard to make this a nice place to stay and it showed in their enthusiasm and helpfulness. Thanks!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Wayne V., Thank you for your review of our hotel and hotel staff. On behalf of our hotel staff we are very happy that your stay was comfortable and clean, and you found the accommodations in our annex enjoyable. I am also happy that our staff made your stay a memorable experience while visiting the Bosque Del Apache Wildlife Refuge. We hope you do have an opportunity to visit Socorro again, and consider another stay with Best Western Socorro Hotel and Suites. Thank you for your business.

"Good for an overnight"

4
08/03/2016

We stayed here one night on our way home from a vacation. We had a nice, spacious king room with fridge and microwave. It was pretty clean. Only complaint was that we had to run the fan on the ac continuously to drown out the noise. There was a Burger King next door, and when they cranked up their fan, the smell and smoke came right in. We also, sadly, had a very rude neighbor who sat outside his door and smoked a cigar, which didn't help. The management did come and tell him to extinguish it, to their credit.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Janet F., Thank you for your comments and observations regarding our hotel and hotel staff. We are happy you found the accommodations clean, comfortable and in good condition. I am sorry for any extra noise in the area that inconvenienced your stay. I am also sorry if the cigar smoke near your room was also an inconvenience, and I am pleased our staff was able to speak with the guest, and remedy the situation. We hope you visit Socorro again, and we hope we can accommodate your next stay.

"Home Plate for Climbing Trip"

5
07/03/2016

We spent 4 days hiking and climbing the nearby peaks on BLM land. This was an ideal base camp for our trip. Good location, decent breakfast, comfortable room. The building behind the main motel has excellent, quiet rooms. Will definitely repeat a stay here.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Gail B., Thank you for your comments and observations regarding our hotel and hotel staff. We are happy that you found the accommodations, clean, comfortable and enjoyable, and our staff helpful and friendly. We are very pleased that you had an opportunity to hike and climb in our area. We also hope you had an opportunity to see some of the city of Socorro. We hope your next visit to Socorro is just as enjoyable.

"Large spacious suite"

4
06/03/2016

Great hotel in the middle of town. No elevator so we had a first floor room. The room is more of a suite with living room with couch, frig, microwave. Comfortable bed. The lobby had free snacks and pop or water until 7:00. The room was quiet. Great restaurant right next door with beer and wine. Good hotel for viewing the cranes and snow geese at Bernardo and Bosque. There is a state park with old ruins fairly close down the road Bernardo is accessed by. Good value!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are very happy that you found the accommodations clean, comfortable. We hope our staff was friendly and helpful during your stay. We are very pleased that you had an opportunity to visit the Bosque Del Apache Wildlife Refuge and Sevilleta Refuge. We hope you have future opportunities to visit the Socorro area, and we hope we can accommodate any future stays you may have.

"Extremely Impressed"

5
04/03/2016

This hotel far exceeded my expectation for a hotel that was pre-paid for me. The room was huge, with two queen beds, a reclining chair, a kitchenette with fridge, microwave and sink. Great place to stay.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Darren W., Thank you for your kind comments and observations regarding our hotel and hotel staff. We are very happy that your stay was clean, comfortable and enjoyable, and our staff friendly and helpful. We are pleased that you enjoyed the accommodations in our annex building, and you had an opportunity to use the exercise room and had an enjoyable breakfast with us. Thank you for your business and we hope your next stay with us will be just as enjoyable.

"Every convenience in the room"

5
29/02/2016

The room was spacious and comfortable. It had a table and chairs, refrigerator, microwave, Internet, coffee maker, ironing board, everything you could want. Very pleasant and helpful staff. I will definitely stay there again next time I am in that area.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Marsha K., Thank you for your observations regarding our hotel and hotel staff. We are very happy that you enjoyed your stay, and found our staff friendly, and the accommodations and amenities met your expectations. We are very happy that you would consider staying with us again in the future. Thank you for your business.

"Good choice for Bosque viewing"

3
29/02/2016

If you a comforted by the sound of the freight train in the middle of the night, Socorro is probably your kind of town. The Best Western and other motels along the Camino are all close enough to the tracks to bring the sound to you. But it's the West and it's history. This hotel is fine. We had a first floor room towards the back of the hotel, easy access to our car and the lobby, dining room. Nice and clean with friendly staff, great place after a full day of flying.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Gail B., Thank you for your comments and observations regarding our hotel and hotel staff. We are very happy that you found the accommodations clean, comfortable and enjoyable, and our staff friendly. I apologize for any inconvenience you experienced with any noise around our location. We hope you will consider staying with our hotel the next time you are passing through the Socorro area.

"Great motel!"

5
28/02/2016

My three criteria are Clean, Quiet, and Reasonably priced. This motel fit all three. The staff at the front desk during check-in were friendly and helpful. My room was huge, in the un-attached annex building behind the fast food joint. And even though my room faced that place, I never heard a sound from them. The bed is one of the biggest I've seen, nearly double the size of my own king-sized bed at home, everything was spotless. Breakfast emphasized waffles, no scrambled eggs which is typical of BW breakfasts, but the breakfast was still adequate. And the staff at check-out were as helpful and friendly as the check-in staff. A great place to stay ... and just about 1/2 block from the entry to I-25.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Ron D., Thank you for your review of our hotel and hotel staff. We are pleased that your stay was clean, comfortable and enjoyable. We are happy that you stay in our annex building was enjoyable. I am happy that the you enjoyed the breakfast bar, and we do serve scrambled eggs or omelets on a rotating schedule. I am very happy that you found our staff friendly and helpful, and we hope we have the opportunity to provide accommodations for you again.

"ideal location for both great beer and for breakfast...that's what I call a B&B!"

5
27/02/2016

This clean, modern hotel is easily accessed from the I-25. We were travelling from Tucson AZ to Taos NM. The Socorro Springs brew pub (great IPA!) is on one side and MacDonald's is on the other. We plan to return to avail ourselves of the excellent "birding" opportunities in the immediate area.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear John C., Thank you for the review of our hotel. We are very happy that your stay was clean, comfortable and enjoyable. We are also happy that our staff was friendly and helpful during your stay. We appreciate your business with our hotel and hope we can accommodate your stay when you visit our wildlife refuge areas.

"Really not pleased"

1
26/02/2016

Really 3 top priorities in a hotel 1 - clean, 2-quiet and 3- a hot shower. This hotel failed at all three! Room was musty, staff didn't care, food disgusting and cold on hot food bar, and worst of all the shower was cold and the hotel was very noisy. Again, not even an apology from staff for the ice cold shower or musty room. "High speed internet" was non-existent. Will not say here again.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Joanne C., Thank you for your review. I would like to apologize for any inconvenience you experienced during your stay. I am sorry that our staff was did not respond in a timely manner to help make your stay an enjoyable experience. I am sorry that the room did not seem clean and fresh, I am sorry that the breakfast staff did not keep the breakfast items stocked properly. I am sorry for the inconvenience you experienced with the lack of hot water in the room, the noise from adjacent rooms as well as the slow internet. Our hotel was busy with the State Science Olympiad that weekend. The internet does tend to slow down during peak usage hours when multiple guests with multiple devices are using the internet. We hope that you will reconsider staying with our hotel once again and give us another opportunity to improve your stay.

"Nice, Clean and Comfortable"

4
22/02/2016

The Socorro Hotel and Suites is a nice, clean and comfortable hotel. If traveling for business or pleasure, a stay at this property on I-25 will fit the bill. Quiet room, especially in the "annex" which is separate from the Main Hotel building/structure. If you are in the annex, you will have to make a walk to the indoor pool.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Jack R., Thank you for your kind comments and observations regarding our hotel and hotel staff. We are happy that you found your stay clean, comfortable and enjoyable in the annex accommodations at our property. I apologize if we could not or did not offer to find accommodations closer to the swimming pool area. We hope the next time you are travelling in New Mexico you will consider staying with our hotel again. We thank you for business, and hope to see you soon.

"For the price - well worth it"

5
21/02/2016

I always try to get a Best Western Motel as they are staffed with great employees and offer little "comfort" things like a computer, snacks, a bag breakfast, etc. Generally easy to find and near other amenities such as gas and stores.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Mary R., Thank you for your kind comments regarding our hotel and hotel staff. We are very happy that you enjoyed your stay, and found our staff helpful and friendly. We also are happy that you had an opportunity to enjoy some of the amenities provided by our hotel and we hope you continue to have enjoyable stays with Best Western. Thank you for your business, and we hope we continue to provide you with great customer service and clean and comfortable accommodations.

"Socoro NM Best Western"

3
14/02/2016

If we had been given a room on the ground floor of the main building we would have been much happier. The annex with its heavy door is NOT appropriate for anyone with a handicap. The room itself was fine, but the bathroom was not. . There was a leak near the toilet, the tub was so full of grab bars I was afraid I wouldn't find one if I needed it. The staff, particularly the maintenance man, were polite and helpful.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Elizabeth B., Thank you for your comments and observations regarding our hotel and hotel staff. I apologize that we did not offer you a room in our main building, and I am sorry for any inconvenience you experienced during your stay. I thank you for informing us about the water leak and I will have our maintenance staff look into fixing it as soon as possible. We hope if you are in the Socorro area we will be able to accommodate you and make your next stay more enjoyable. We appreciate your business. On behalf of our staff, I apologize again for any inconvenience you experienced while guests of our hotel.

"Our hotel of choice in Socorro"

4
14/02/2016

Yes, I know there are other hotels in Socorro, but we come back to this one time and time again. It is on California Street and close to businesses and I-25, This visit, we arrived past 10:00 PM and were still greeted with a friendly face. We usually stay on the top floor and we crashed and burned after our car trip. Next morning we arose early to go to the Bosque del Apache Wildlife Refuge to take photos until after the sun came up and then came back for a great breakfast before going to visit the VLA (Very Large Array) nearby. We'll probably be back again the next time we visit.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear SantaFeDiva, Thank you for your comments and observations regarding our hotel and hotel staff. We are happy that your stay was comfortable and you were able to rest before visiting the Bosque Del Apache and VLA. We hope you enjoyed your time at the refuge and VLA, and we are happy that you had an opportunity to enjoy the breakfast provided at our hotel. We hope you have an opportunity to visit Socorro very soon, and have an opportunity to photograph more of the area or visit the Bosque to take pictures of the birds flying in around sunset. We thank you for your business and hope you have a safe and wonderful year!

"business"

5
11/02/2016

the rooms were clean and had all the amenities. The breakfast had variety and a different selection every morning. The bed were clean and comfortable. The location was within walking distance of several restaurants'. The employees were helpful and courteous. I would recommend this hotel and would stay there again.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear John C., Thank you for your comments and observations regarding our hotel and hotel staff. We appreciate your business and we are pleased that your stay was a memorable and enjoyable experience. We are very pleased that you found the accommodations clean, comfortable and enjoyable, and had an opportunity to enjoy the breakfast provided by our hotel. We thank you for your recommendation, and we hope you visit Socorro again very soon.

"Just Passing Through"

3
01/02/2016

One of the better Best Western hotels. Nice lobby, friendly staff, very comfortable beds and the breakfast was better than many similar hotels. Conveniently located on the main road through the town. We would definitely stay at this hotel again as it was a positive experience at a reasonable price.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are happy that your stay was clean and comfortable and you enjoyed the breakfast items we serve. I am also happy to know that you found our staff friendly and I hope helpful. We are very happy to hear that you would consider being our guests once again if you are in the Socorro area. Thank you for your business. We hope you have an opportunity to visit us again soon.

"Pet Friendly--Adequate Accomodation"

3
25/01/2016

This is one of the only pet-friendly hotels in Socorro. They do not allow pets in the newer building so we had to stay in the older part. Upgrade to the junior suite. Its $5 more and well worth it. We looked at the average room and its pretty small. I can't comment on the noise b/c it was in the middle of the week and pretty empty. Average room.Clean and good for a one night stay with a pet. Pet fee very reasonable $10 per pet, 2 dogs allowed.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Erin S, Thank you for your comments and observations regarding our hotel and hotel staff. I apologize if the accommodations and amenities did not meet all your expectations or needs. We are pleased that you found the accommodations clean and comfortable, and we are happy we could accommodate your stay in one of our pet friendly rooms. Thank you for your business and we hope if you visit Socorro again we can accommodate any future stays.

"Truly great experience in a small town"

5
23/01/2016

The quality of this hotel was excellent. The town is very small, and I just didn't expect the hotel to have that great service. If you are going through Socorro, this is the place to stay. Right next to a great restuarant

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear M V, Thank you for your kind comments and observations regarding our hotel and hotel staff. We are very happy that your stay was enjoyable, and we hope your time in Socorro was also enjoyable. We are happy that our staff was able to make your stay memorable, and we hope we continue to provide all our guests with great service. Thank you once again, your business is greatly appreciated.

"Quality High, Room Dirty"

4
19/01/2016

This is an expensive property for the area. It met most of our expectations, especially in quality of room and heated spa. Breakfast was above average but not exceptional. Staff was efficient, but cleaning staff fell down on job. The room's carpet was dirty when we arrived and was not cleaned when we complained, nor was room tidied up on our second day. Still probably one of best motels in Socorro.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear John P., Thank you for your comments and observations regarding our hotel and hotel staff. I would like to apologize for not meeting your expectations regarding the cleanliness of your guest room. I would like to apologize for any inconvenience you experienced during your stay with us, and I apologize our staff did not respond to your needs in a timely manner. We have shared your information with our staff and will work to improve our service to our guests. We hope you will consider staying with our hotel again in the future, and give our staff an opportunity to improve your experience with our hotel.

"ok"

3
16/01/2016

This hotel is ok for an overnight stop. We were out in the annex which I believe is actually newer and probably nicer than the hotel building, Room was large and comfortable and surprisingly quiet even though attached to some convention rooms.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We hope you found the accommodations clean, comfortable and enjoyable. We hope the amenities provided by our hotel also met your expectations. Our annex building is a newer area and has undergone some renovations. We will be continuing future renovations to our lobby and breakfast bar area, and guest rooms over the next few years. We hope you will consider staying with our hotel again if you are in Socorro, and we hope you have a safe and Happy New Year!

"Clean Room, Convenient"

4
16/01/2016

In town for some training. Room was great. A number of options for breakfast. Internet speeds were fine. Location was convenient. I could park right next to my room. Gym was so-so. Staff were friendly.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Jeff L., Thank you for your comments and observations regarding our hotel and hotel staff. We hope you enjoyed the accommodations and amenities provided by our hotel. We hope you enjoyed your time in Socorro and had an opportunity to see some of the Socorro area. We also hope you enjoyed your training and will consider staying with our hotel again if you are ever in the Land of Enchantment for business or leisure travel. We wish you a safe and Happy New Year!

"wonderful , Freindly little town."

4
04/01/2016

This hotel was clean, Comfortable, quiet, and friendly. They allow one pet and charge 25 extra for the pet. The breakfast was a surprise in that there were scrambled eggs, sausage, muffins, waffles, juices, fruit, and cereals. The town of Socorro has a wonderful town center and a great park.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Marsaladenver, Thank you for you for your kind comments and observations regarding our hotel and hotel staff. We are very happy that we were able to accommodate your stay, and you found the pet friendly room clean, comfortable and quiet. We are also pleased that you found the breakfast items we provide enjoyable and our staff friendly. I am happy that you had an opportunity to visit our town plaza and park. We hope you have a Safe and Happy New Year, and have another opportunity to visit the City of Socorro.

"Great home base for bird photography in the area"

4
01/01/2016

Perfect location between bird and wildlife refuges (Bernardo and Bosque del Apache) with easy access to many food options. Very friendly and helpful staff and a comfortable place to sleep. The staff went the "extra mile" to accommodate me. I'd recommend this hotel to other bird photographers interested in a convenient, clean and friendly home base while visiting.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Steve R., Thank you for your comments and observations regarding our hotel and hotel staff. We are happy that you found the accommodations clean and comfortable, and our staff friendly and helpful. We are also pleased that you enjoyed your experience at the Bosque and Sevilleta Wildlife Refuges. Thank you for your kind recommendation, we hope you have an opportunity to visit Socorro again. On behalf of our staff, we wish you a Safe and Happy New Year!

"Nice Motel"

5
29/12/2015

We stayed here on Christmas eve on our way to Phoenix to visit our daughter for the Holidays and found a clean and inviting room. The check in went smoothly since I had preregistered and although this motel was not busy and we were still assigned a room in their annex which was fine although if I had kids with me I would have rather have been in the main complex where the pool is. Our room was large and inviting although directly behind the McDonalds drive through which made me wonder about noise which turned out to be unfounded. We enjoyed the size of the room and with the king sized bed we slept well. My only complaint would be the shortage of TV channels and not being able to see what was playing next. The complimentary breakfast was as expected with nothing exceptional but did fill that void and got us on our way. This day was fresh fruit, waffles, cold cereal, toast, bagels, and biscuits and sausage gravy. I do recommend this motel as a great place to stay for it's cleanliness, room size, and ease of location. We will stay here again when in the area!!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for comments and observations regarding our hotel and hotel staff. We greatly appreciate your comments regarding our breakfast bar and accommodations. We are happy that you enjoyed your stay and found the guest room clean and comfortable. I apologize if the location of the room was an inconvenience in any way, and our staff did not attempt to find a room located closer to the lobby. I also apologize if the TV channels available at our hotel did not meet your expectations. We hope that you had a wonderful visit with your family in Phoenix, and you have an opportunity to visit our hotel again. We greatly appreciate your business, and wish you a Safe and Happy New Year.

"One of the better places to stay in Socorro"

3
27/12/2015

It is hard to give this a fair review because we were there when there was a Festival of the Cranes going on at Bosque del Apache. Most hotels were booked up. Fortunately we had booked our room way in advance. We were given a handicapped room even though we are not handicapped. So much of this review is about this room which may not be typical of the other rooms. There are two parts of the hotel. The part attached to the main lobby has outside access rooms. The other part has a central hallway access needing your room key for access to the hallway. The room was large with a king bed, lots of drawers for our clothes, a desk, and a bar with sinks and fridge. The bathroom was huge probably allowing for a wheelchair. The downside was not enough counter space for toiletries in the bathroom. They serve a nice complimentary breakfast in the main building with hot and cold entrees. They have an indoor pool but we didn't use it. The biggest problem we had was with the lighting. We had our laptops and batteries charging in the sockets and left our room for dinner. When we came back the entire electrical part of the room was off. I am guessing that the switch at the door was a main switch for all electrical outlets in the room. Was this a convenience for a handicapped person? not sure but it was very inconvenient for us. We could not have one light on for reading by the bed at night OR could not leave camera batteries or anything else charging during the day or night. The rooms were clean and serviceable. We could hear the people in the next room fairly clearly so the walls were kind of thin. Even despite these problems, we would stay here again because it seems to be one of the better places to stay in Socorro. By the way, there is a McDonalds right next door so you can walk to it.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Mary H, Thank you for your review of our hotel. On behalf of our staff I would like to apologize for any inconvenience you experienced regarding the room type and the lighting. I believe that the first room type that was assigned to you was a second floor room with two queen beds. It would seem that all of our first floor two queen bed rooms had been assigned or were already occupied. The only first floor room type available may have been the handicapped accessible rooms which may be the reason for the room change. I also apologize for any inconvenience you experienced with the lighting situation. I checked the outlets attached to the light fixtures and you are correct that the light switch at the door entry does control the lighting and outlets to two of the wall lamps. Thank you for bringing this to our attention. We hope you enjoyed your time at the Bosque Del Apache Wildlife Refuge and Socorro. We wish you a Safe and Happy New Year.

"Reliable and comfortable"

4
13/12/2015

This is a fairly large hotel with two adjacent buildings, located on the main street in Socorro. The original hotel building is outside corridor. The Annex has inside corridors. The hotel, linens, furniture is clean and are in good shape. The hotel looks recently renovated. Rooms are comfortable. WiFi is good. Breakfast is decent, with a better selection than most comparable hotels. Some pre-prepared hot food- (factory omelets and sausage) as well as make your own waffles. Cereal, oatmeal, yogurt. The staff is very helpful and friendly. Good value hotel.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Jimmy L., Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that your stay was clean and comfortable, and we hope you enjoyed the breakfast items we serve at our property. We are pleased that you found your guest room in good condition, and amenities such as our free Wi-Fi working well. I hope our staff was friendly and helpful during your stay. If we can be of service again, please let us know. We wish you Safe and Happy Holidays!

"Great Value"

3
12/12/2015

Fairly new and clean. Firm mattress.. nice linens, television, WiFi. Bath towels a bit gray and worn. Frig and microwave. Nothing real special but very decent and served its function as a place to rest your head.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your observations and comments regarding our hotel and hotel staff. We are happy that you had a comfortable stay and we hope you enjoyed time in Socorro. Thank you for your business and we wish you Safe and Happy Holidays!

"Hide-a-bed nothing to write home about."

3
12/12/2015

Our stay would have been perfect had it not been for the hide-a-bed in the guest room of the suite. We were told all the hide-a-beds were like that. The king sized bed was great. The staff gladly provided an extra cot, the mattress of which we used on top of the hide-a-bed. The location of the hotel, near Bosque del Apache was ideal.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel, staff and amenities. I apologize for any inconvenience you experienced with the sleeper sofa mattress in one of our mini-suites. I am sorry if you did not find the mattress comfortable, and I apologize that we were not able to resolve the issue in a timely manner or offered you a room with two queen beds that we had available. I am happy that our staff was friendly and helpful, and we hope you had an enjoyable experience at the Bosque Del Apache Wildlife Refuge. We hope you have an opportunity visit Socorro again and we wish you Safe and Happy Holidays.

"NM Tech Visit"

5
10/12/2015

We stayed here mostly because they accept dogs and don't charge an arm and a leg for them. The room was clean and well kept. The beds were comfy and warm. There were a lot of breakfast items to choose from for breakfast.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your kind comments and observations regarding our hotel and hotel staff, while visiting the New Mexico Tech Campus. We are happy that you found your pet friendly room clean, comfortable and in good condition. We are also happy to that you had an opportunity to enjoy the breakfast we provide at our hotel and we hope our staff was friendly and helpful during your stay. We thank you for your business, and hope we can accommodate any further visits you have to Socorro and New Mexico Tech. We wish you Safe and Happy Holidays!

"Great for what it is"

5
10/12/2015

We went to Socorro to see the sand hill cranes and snow geese at the Bosque del Apache National Wildlife Refuge. Socorro is really the only place to stay within 50 miles of the Bosque, and the Best Western is one of only two places we'd stay. It is comfortable, close to restaurants, and a good value. The shower head was GREAT; they have a nice indoor pool and spa, and a free breakfast. We always stay there and will continue to do so.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your kind observations and comments regarding our hotel and hotel staff. We are very happy that your stay was clean and comfortable, and you had an opportunity to enjoy swimming pool and hot tub during your stay. We hope you an enjoyable visit to the Bosque Del Apache Wildlife Refuge. We are very happy that you choose to stay with our hotel and we hope your future stays with our hotel continue to be wonderful experiences. We wish you safe and Happy Holidays, and we thank you for your continued business.

"Nice room overall but way overpriced for the area."

4
09/12/2015

The Good: -- Clean and with easy access to I-25. -- Very good insulation and efficient heater. The room was toasty and comfortable the whole time and the heater didn't wake me up frequently at night like the one in the previous hotel I fled from. -- An actual, soft and warm, comforter (synthetic down I think)!! Many hotels just provide a cheap thin blanket. -- The lady that checked me in was very nice. Give her a raise! The Bad: -- Street noise quite obvious. -- Squeaky bath tub floor. When you take a shower, the floor squeaked so loud your neighbor could hear you (I know because I could hear the squeak from the neighboring room). -- My room's door has a semi-damaged rubber "under the door" seal. I had to slam the door hard to lock it. I didn't enjoy slamming doors, esp. since I left the hotel at 5:30am to go see the birds when other guests were prob. still sleeping. -- It's the second most expensive hotel in Socorro (Holiday Inn takes the cake, but both have the same owner and are right next to each other). I feel that it's really overpriced for the area considering the overall pricing levels. -- The woman that checked me out was quite dismissive and rude. I asked her nicely a question and she acted as if she couldn't be bothered. Geez, it's your JOB!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. I apologize for any noise coming from the tub/shower area, and I am sorry that you experienced additional noise from the occupied rooms in the area. I apologize if the door did not close properly and we will have our maintenance team work on the door. We are happy that you found the room clean and comfortable. I would also like to apologize for any inconvenience you experienced with our staff during check-out. I am sorry if we were not helpful or friendly and I apologize if we did not answer your question in a quick and friendly manner. If you are traveling in New Mexico again, we hope you consider staying with our hotel. We wish you safe and Happy Holidays, and thank you for your business.

"Clean hotel for travelers with dogs"

4
09/12/2015

I have stayed in hotels with my dog that were filthy (no exaggeration). My room at Best Western was CLEAN. Even the carpet was pristine. Highly recommend. Cannot comment on breakfast because we headed out very early to get to the Apache del Bosque to watch the birds.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for y our kind comments and observations regarding our hotel and hotel staff. Thank you for mentioning the cleanliness of the pet friendly room you occupied during your visit to Socorro and the Bosque Del Apache Wildlife Refuge. We are very happy that you and your pet had a clean and comfortable stay, and we hope you experience the same comfort and cleanliness with us again if you visit the Socorro area again. I apologize if you were not able to enjoy the breakfast items we provide at our hotel. If you visit us again, feel free to inquire with our staff about a breakfast to go. We can provide you with a few items like fruit, bottled water, bagels or breads, yogurt and utensils to take with you. We wish you safe and Happy Holidays and thank you for choosing Best Western Socorro Hotel and Suites for your stay.

"Wonderful staff"

4
09/12/2015

The staff at this location was awesome--Erica at the front desk rearranged our reservations, accepted an important package and was absolutely gracious. The décor was festive for the holiday. Breakfast was varied and the breakfast ladies wonderful!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your kind comments regarding our staff. I am happy that they were friendly and helpful and we hope you enjoyed your stay in Socorro. I apologize for any noise you experienced around the tub/shower area of your guest room, and for any additional noise you experienced with the occupied rooms around you. We hope the rest of your stay was enjoyable will consider staying with our hotel again, and on behalf of our staff, we wish you safe and Happy Holidays!

"Noise"

4
07/12/2015

The only issue i noticed was noise in water restroom area the tub/shower made noise as you showered and you can hear it as the neighbors would shower as well so I'm sure they heard me shower and flush toilets. the walls are thin and you could hear talking or TV on so insulation may be needed. Everything else was great.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Michael C., Thank you for your comments and observations regarding our hotel and hotel staff. I am very happy that our staff was friendly and helpful, and you enjoyed some of the amenities that we provide. We thank you for choosing our hotel for your recent IRTB training week. We hope you enjoyed your stay and training in the Socorro area. I would like to apologize for any inconvenience you experienced regarding noise near your room, and we hope you will consider staying with us again if you attend further training in Socorro. We thank you for your business and wish you safe and Happy Holidays!

"great value"

4
06/12/2015

Totally fantastic for what you pay. The staff was very helpful and the room was kept clean. As i was leaving the Hotel every morning around 5.30 am I was given a breakfast in a bag the evening before which I really loved

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are happy that we were able to provide some breakfast items to you to take on the go. We are happy to hear that our staff was friendly and helpful and we hope your stay was comfortable and clean. We thank you for staying with our hotel, and we wish you safe and Happy Holidays!

"Good Stay"

4
06/12/2015

Good location right on "strip" with many places to eat near by. Some in close walking distance. Nice facilities, Clean room and comfortable bed. Good Breakfast with much to choose from Over-all very satisfied. Would definitely stay here again

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations. We are happy that you enjoyed the accommodations and had an opportunity to enjoy our breakfast items. We are happy that you found the accommodations clean and comfortable, and we hope we have future opportunities to accommodate any future stays. We wish you safe and Happy Holidays, and thank you for your business.

"Socorro Stay"

5
04/12/2015

I am always very pleased with the service I receive when I stay at the Best Western in Socorro. The people at the reception desk are friendly and quick and I'm always given a room on the first floor which I request. The rooms are always kept clean but the cleaners are unobtrusive.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your kind observations and comments regarding our hotel and hotel staff. We are very happy that your stay was clean, comfortable and enjoyable. We are also happy that our staff was able to find you a first floor, pet friendly room and we hope your pet also enjoyed the stay. We hope we have an opportunity to accommodate any future stays, and wish you Safe and Happy Holidays!

"Bird watching"

5
29/11/2015

We liked the convenience of this Best Western to the Bosque del Apache Wildlife Refuge. We brought our dog who stayed for only a $10 fee. Our suite was roomy, very clean, and the bed was very comfortable. The breakfast was good--little egg & cheese omletts, waffles, cereals, yogurt, coffee, juice. Did not have a chance to use the pool or fitness room, but they are nice. Easy walking distance to several restaurants. It is our first choice to stay in Socorro.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Connie S., Thank you for your comments and observations, we hope your stay was clean, comfortable and enjoyable. We are happy that a pet friendly room was available for your stay, and you enjoyed the breakfast we provide. Thank you for mentioning our hotel's swimming pool/hot tub and fitness rooms. We hope you have an opportunity to enjoy them the next time you visit the Bosque Del Apache Wildlife Refuge. We wish you safe and Happy Holidays!

"Great place, too close to interstate for a light sleeper"

4
26/11/2015

The hotel room was clean and comfortable, the price was reasonable, but as the title suggests, traffic noise from the interstate is audible. If you are a light sleeper, you might consider carefully your choice of rooms.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Bill B., Thank you for your comments and observations regarding our hotel and hotel staff. I am apologize for any inconvenience you experienced as a guest of our hotel. I am sorry if the noise from the interstate interfered with your rest, and I apologize if this detracted from your time in Socorro. We hope you will have an opportunity to visit our hotel again and your next stay will be a more enjoyable experience. We wish you safe and Happy Holidays!

"trip for birding"

4
24/11/2015

the hotel was helpful-offering a take away breakfast bag as we wanted to be at the Bosque del Apache to see the cranes and geese at sunrise, the hotel rooms had nice comfortable beds and was quiet, I would definitely stay at the Best Western again

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Cheryl W., Thank you for comments and observations. We are very happy that you enjoyed your stay while visiting the Bosque Del Apache Wildlife refuge. We are happy that you found your stay quiet, comfortable and enjoyable. We are happy we were able to accommodate you with breakfast items to take with you, and we hope you had a wonderful visit to Socorro. Thank you for your business, and we wish you safe and Happy Holidays!

"BWS"

5
23/11/2015

This hotel is conveniently located near restaurants. It was clean and the staff were helpful. I would recommend this hotel to others. I would stay there again. The breakfast had variety and had both hot and cold variety. It was clean and fully stocked. I was allowed to utilize the express check out. My room was cleaned every day. The gym had new and clean equipment. The swimming pool is indoor.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear John C. Thank you for your kind comments and observations regarding our hotel and hotel staff. We are very happy that your stay was clean, comfortable and enjoyable. We are also happy that you were able to enjoy some of the amenities that our hotel provides. We wish you safe and Happy Holidays and hope to see you in 2016! Thank you for your continued business!

"Random Act of Kindness"

5
20/11/2015

I stayed at the Best Western in Socorro about a year ago. My experience was good and the hotel earned a solid four stars. A recent act of kindness by hotel employees caused me to bump them up to five stars. Here is what happened: On the morning of November 11, 2015 we were not guests at the hotel. As my husband was getting ready to participate in Socorro's Veteran's Day activities, he received a call on his cell phone from the Front Desk Clerk at the Best Western. She informed him that three articles of mail bearing our return address had been found in the parking lot of the Best Western. Forgetting that the post office was closed on Veterans Day, I had placed three envelopes containing checks to pay bills in our residential mailbox the night before. In the morning the envelopes were gone and I assumed the mail had been picked up by our mail carrier. Somehow, those envelopes ended up in the parking lot of the Best Western! The Desk Clerk told me that the Best Western maintenance man had found the envelopes and brought them in to her. She then went through the trouble of looking up our address on the internet, calling the land-line phone number associated with the address and learning our cell phone numbers from an outgoing voicemail message. These thoughtful and caring actions by Best Western employees prevented us from having three unpaid bills. They made us aware that it is not safe to place outgoing mail in our residential mailbox overnight. But, best of all, they let us know that there are good, responsible people in Socorro who do the right thing even when others do not! The Best Western is fortunate to have employees who behave so responsibly with members of the community. Their kindness and courtesy must surely benefit guests at the hotel.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your kind comments regarding our hotel staff. I believe it was our maintenance team member Pilar, who found the mail in the hotel parking lot, and our Assistant Manager Erica, who contacted you to return your mail. We are thankful that we were able to reach you and we hope you never have an experience like this again. We wish you safe and Happy Holidays!

"Good Place to Stay While Visiting Bosque Del Apache National Wild Life"

4
19/11/2015

The hotel is a good place to stay in Socorro. Our room on the 2nd floor is very clean and spacious. However, there are not enough parking spaces on our side of the building. There are a large selections of food for breakfast and 24hr free hot drinks.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your kind observations and comments regarding our hotel and hotel staff. We are happy that you enjoyed the breakfast our hotel provides, and we hope our staff was helpful and friendly during your stay. I apologize for any inconvenience you experieced with finding available parking near your room. We hope you conisder staying with our hotel again the next time your are in New Mexico. We hope you have safe and Happy Holidays.

"Better than expected"

4
19/11/2015

We stayed here twice in the last few days, both times were good. The rooms are older but well maintained and clean. The breakfast was decent with a few hot dishes and the usual selections. We stayed in both the main building and the annex. The rooms in the annex are newer and nicer, but significantly farther from the lobby and breakfast, so that is a choice you have to make.

"Better than expected"

4
19/11/2015

We do not usually stay at Best Western, but this was the best option in town. The rooms are older but clean and well maintained. The breakfast is decent, including a hot dish or two. We stayed twice recently, once in the main building and once in the annex. The annex rooms are a bit newer and nicer, but rather far from the lobby and breakfast, so a bit of a choice which you want.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations and thank you for staying with our hotel again. We hope you enjoyed your evening in Socorro, and we hope that your stay was enjoyable. We hope you consider staying with our hotel again when you are in New Mexico. We wish you safe and Happy Holidays.

"Decent hotel"

4
15/11/2015

It is a decent hotel but walls on first floor are thin and you can hear your next door neighbor. Plus on the first floor you hear the cars parking. I recommend to book a room on the 2nd fl. Other than that room was cleaned, bed comfortable and have many amenities such as gym, pool, hot tube and complementary breakfast and all day tea and coffee.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Stephany S., Thank you for your comments and observations regarding our hotel and hotel staff. I am sorry if there was excessive noise around the hotel and inconvenienced your stay. We are pleased if you were able to use the exercise rooms at the hotel and found the equipment in good condition. We hope you enjoyed the breakfast bar items we provide, and we are pleased that you found the room clean and comfortable. We hope we have an opportunity to have you as a guest once again.

"Second visit"

5
15/11/2015

We have stayed at this hotel previously and rebooked based on previous experience. Arrived prior to check in but was accommodated. Room was very clean and bed was very comfortable. Breakfast was amazing! Will definately return here again.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Chris C., Thank you for your comments and observations regarding Best Western Socorro and our hotel staff. We are happy that you found your accommodations clean and comfortable, and we are happy that we were able to find accommodations for your at an earlier time. We are very pleased that you had an opportunity to have breakfast at our hotel, and you found the items we serve enjoyable. We hope you visit us again the next time you are travelling in New Mexico. Thank you for your business.

"Cleanliness"

4
09/11/2015

This is the cleanest hotel that I have ever stayed in. The beds are comfortable and the hotel is quiet, no traffic noise or loud staff. The breakfast room is pleasant. The free breakfast was tasty. The hotel and grounds are well cared for and I felt completely safe staying at this hotel.

"Very Good"

4
07/11/2015

Stayed for business. Very happy. Breakfast was very good for a free breakfast. Stayed 4 nights and eat there every morning. Great location and very clean. I would stay here again no problem. Staff are friendly and very helpful.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your kind observations and comments regarding our hotel and hotel staff. We are very happy that you found the accommodations clean and satisfactory, and I am happy that our staff was friendly and helpful to you during your recent trip to Socorro. I am happy that you enjoyed the breakfast we provide, and we hope you stay with us again the next time you are in New Mexico.

"Satisfied"

5
30/10/2015

When making reservations for this trip I was immediately taken care of and the information was processed unlike the competitors who put me on hold for several minutes. The rooms were clean and orderly. Everything worked as intended. Check in and out process were a breeze. Great Job!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Jeff P., Thank you for your kind comments and observations regarding your stay. We are happy that the reservation, check-in and check-out process went smoothly for you at our property. We are also very happy that your stay was clean and comfortable, and everything in your room worked properly. We hope you continue to have enjoyable stays with Best Western. Thank you for your business. We hope you visit us again.

"Great first experience"

5
30/10/2015

Very pleased and will select again if given a choice. The breakfast bar was amazing. A different hot choice everyday and great choice of daily options. The hotel was very busy but water was hot which is always important. I had no problem hooking up to the internet.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Kerry B., Thank you for your very kind comments and observations regarding our hotel and hotel staff. We are happy that your stay was clean, and comfortable, and met your expectations. I hope our staff was friendly and helpful during your time in Socorro. We hope you have an opportunity to visit Socorro again, and we hope we can accommodate your next stay in New Mexico.

"Nice Hotel"

4
28/10/2015

This hotel fit all our needs. We had our dog with us and it is a pet friendly hotel. Rooms open outside and you could easily walk you dog behind the hotel. The breakfast offered lots of options, bagels, muffins, toast, waffles, cereal, yogurt, cereals with toppings and hot biscuits, sausages and gravy. The rooms were small but clean with all the amenities in good working order.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your kind comments and observations regarding our hotel and hotel staff. We are pleased you found the room location and accommodations clean, and met your needs. We are pleased that you found the breakfast we provide enjoyable and plentiful, and we hope you had an opportunity to use one of our two exercise rooms and swimming pool. We hope you continue to stay with our hotel in Socorro. Thank you for your business.

"New Mexico Tech"

4
23/10/2015

Socorro, NM is a very quiet little town. I was there for a training class and enjoyed my short stay there. The Best Western is a very clean and quiet hotel. Located close to NM Tech and fast food chains. As for places to eat I enjoyed the Twisted Chile, good food and micro brew; with friendly and service oriented staff. I would stay at the Best Western again when I return for part two of the training. Cannot go wrong staying at the Best Western in Socorro, NM.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Jeorge M., Thank you for kind comments and observations regarding your stay with our hotel. We hope you found the accommodations comfortable and clean, and we are happy you found time to see some of the Socorro area. We hope your business trip was also enjoyable, and you have an opportunity to visit us again if you take another trip to New Mexico. We appreciate your business and wish you safe and happy travels.

"Caring Desk Clerk"

4
23/10/2015

I asked about the current two night special. She explained it and told me she had already signed me up for it. This was a good place to stop at the end of a long travel day. It is just off the highway. Then we didn't have to contend with big city traffic until the next day at Albuquerque, about one hour down the road. The hotel was full for the night, so I'm glad we booked the previous day.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Pennie L, Thank you for your kind comments and observations regarding our hotel and hotel staff. We are happy that we were able to accommodate your stay, especially during a busy week in Socorro. We are pleased that you found the accommodations clean and comfortable, and our staff was friendly and helpful. We wish you safe travels, and we hope we are able to accommodate you once again the next time you are traveling in New Mexico.

"Always a good choice"

5
19/10/2015

I have stayed at this hotel on a number of occassions over the past 10 years. The staff is always extremely professional and the property has been well maintained. This will likely be a regular business stop for years to come.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your very kind review of our hotel and hotel staff. We are very happy that your stays with our hotel have been enjoyable, comfortable and clean. I am very happy that our staff has been helpful and friendly, and we hope we continue to provide you and all our guests with the same service. Your continued business with our hotel is greatly appreciated and we hope you always feel welcome in Socorro. We hope your next stay with our hotel is just as enjoyable and we wish you safe travels.

"If you want to be treated RUDELY stay here!"

1
14/10/2015

The staff were rude from the minute I checked in, put me in the annex building a city block away from main building w pool and breakfast, long cold walk in the AM for breakfast. McDonalds was closer and the staff nicer! Over very unpleasant stay!!!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. On behalf of our staff I apologize for any inconvenience you experienced during your stay. I am sorry if the location of your guest room was an inconvenience from the breakfast area, swimming pool and hot tub. I also apologize if we were not friendly or helpful to you during your stay. It is not our intention for any of our guests to feel unappreciated and I am sorry that we did not offer to find accommodations for you in our main building, closer to the amenities we provide at our hotel. We hope you accept our deepest apologies, and I will be sharing your comments with our staff.

"An oasis for the weary traveler"

5
12/10/2015

The Best Western Socorro Hotel & Suites goes above and beyond the high standards of hospitality which one expects throughout New Mexico. The staff are kind, caring, and friendly. So much so that they infuse a spirit of happiness into the guests which causes some very nice interactions between strangers. The whole place seems to be filled with a positive energy. The rooms are sparkling clean, up-to-date, spacious and full of everything the busy traveler needs. The breakfast was full of nutritious choices. The location couldn't be better, just off of I-25. The fitness center is filled with excellent machines and is also sparkling clean. The whole town is friendly and welcoming. I would highly recommend this hotel as a weary business traveler who really was in need of a little TLC. I would also recommend it as a great jumping off point for a longer stay in the area. And if you're interested in that kind of thing--the wireless is BLAZING fast.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your kind comments and observations regarding our hotel and hotel staff. We are very pleased that you found the accommodations clean and comfortable, and our staff was helpful during your stay. We are happy that your time in Socorro was enjoyable, and we are pleased that you enjoyed the fitness rooms, breakfast and interactions with the hotel staff. Socorro is a wonderful place, and we are happy you chose our hotel for your stay. Thank you once again!

"Nice hotel for a night"

5
09/10/2015

My parents and I stayed here for a night before the Trinity Site opened Saturday morning. It was a nice fine hotel for what we needed. The shower and room were clean, nice TV and fridge. No issues. Would stay here again if in the area

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your kind comments and observations regarding our hotel and hotel staff. We are happy that you found the accommodations comfortable and clean. We hope you enjoyed your time at Trinity Site, and we thank you for choosing our hotel for your brief visit to the Socorro area. We hope you have an opportunity to visit Socorro again and see more of the area. Thank you for choosing Best Western Socorro for your stay.

"Hotel is OK but we were overcharged"

1
03/10/2015

The physical facilities of the hotel are fine, and it is worth noting that the rooms are excellently lit. BUT I stayed here using Best Western points but I was told upon checkin that it would cost more points that my confirmed reservation had charged me. After a long day's driving there was little I could do. They eventually said they would adjust it but have not done so; to be honest this is still under negotiation with Best Western but should never have happened and raises the question of the hotel scamming people. I should not have to fight in order to be charged the same as the reservation confirmed.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations. On behalf of our staff I apologize for any inconvenience you experienced with the billing during your stay. Our Assistant Manager was informed of the mistake at our end, and the points were placed back into your account by our staff that same day. I believe it takes approximately twenty four hours for the points to return to the account. Once again I apologize for the inconvenience you experienced, and we hope the remainder of your trip was safe and enjoyable.

"Very clean and nice hotel!!"

5
03/10/2015

Staff was very nice. Hotel very clean and taken care of. Will def stay here again if traveling thru Socorro in the future!! Drove about 8 hrs desk clerk let us check in early! Was greatly appreciated!

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your comments and observations regarding our hotel and hotel staff. We are pleased that our staff was able to find accommodations for an early check-in. We hope you found the guest room clean and comfortable, and restful after a long drive. We hope you continue to have wonderful experiences when traveling and we hope you have an opportunity to visit Socorro and Best Western Socorro again. Thank you for your business.

"Very Nice"

5
28/09/2015

Was very pleased with the Best Western in Socorro. Was clean and quiet. Service was great. Even made a personal call to my room to make sure everything was right and would have made it so if anything was amiss. Breakfast was typical hotel fare but good.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear Cesaria T., Thank you for your kind review of our hotel staff and hotel accommodations. We greatly appreciate the time you took to review our hotel. We are pleased that you enjoyed the accommodations, found your room clean, comfortable, and our staff friendly and helpful. I am sorry if you did not fully enjoy the breakfast we provide. It is an area that we are hoping we improve on in the next few months. We appreciate your business, and we hope any future trips you plan to Socorro, you consider staying with our hotel once again.

"Nice Hotel, Great People"

5
26/09/2015

I enjoyed my second stay at the Best Western Socorro NM, even more than the first time as I felt I was visiting with old friends. Entire staff was helpful and friendly, room was clean and house keeping did a great job of tidying up after me during the day. Thank you for the great stay.

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Dear James M., Thank you for your continued business with our hotel. We hope you enjoyed your training while in Socorro and we are pleased that you chose Best Western Socorro for your accommodations once again. We thank you for your comments and observations, and I am happy that your recent stay was more enjoyable your second time in Socorro. We hope you have an opportunity to visit us again, and we hope you visit us during a leisure trip to the Southwest! Thank you once again!

"Excellent Facilities"

4
25/09/2015

I was in town for training for a week and was a bit suspect of the town in general. Overall my experience was an enjoyable one needless to say. Hotel was clean and staff was excellent! I would encourage others traveling in the area to stay at Best Western

Best Western S, General Manager at BEST WESTERN Socorro Hotel & Suites, responded to this review
Thank you for your kind observations and comments regarding the accommodations and staff. We are pleased that you found the staff friendly and courteous, and are happy that your stay was clean and comfortable. We hope your time in Socorro was enjoyable, and you found the community members just as friendly and courteous. I hope you had an opportunity to see some of the sights in the Socorro area. We hope you visit Socorro again, and we hope your next trip will be just as enjoyable. Thank you once again!