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Best Western Hotel Pocatello Inn, Pocatello

4.0/5  - basé sur 941 notations.
1415 Bench Road, 83201-2444, Pocatello, United States - Ver el mapa
Best Western Pocatello Inn - Vista Exterior El Best Western Pocatello Inn se encuentra en el centro de Pocatello. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Este hotel de Pocatello, Idaho, goza de una magnífica ubicación junto a la carretera interestatal 86 y la carretera interestatal 15, a poca distancia de la Universidad Estatal de?Idaho y el Parque?Nacional de Yellowstone. Hotel situado junto al centro de eventos Mountain View Event Center (MEC). Las amplias e impolutas habitaciones de este encantador y elegante hotel Best Western de Idaho cuentan con televisión por cable con ESPN®, acceso gratuito a Internet de alta velocidad inalámbrico, cafetera para una taza, productos de tocador y mucho más. Comience su estancia en Idaho de la mejor forma con un desayuno caliente gratuito tipo bufé con gofres recién hechos, huevos revueltos, embutidos de desayuno y algo diferente cada mañana. Durante su estancia en este hotel de las inmediaciones de la Universidad Estatal de Idaho, los huéspedes podrán aprovechar nuestro centro de negocios, nuestro salón de cócteles, nuestra piscina cubierta climatizada abierta las 24 horas, nuestra bañera de hidromasaje, servicios de congresos y salas de reuniones con capacidad para un máximo de 50 invitados. Póngase en contacto hoy mismo con este hotel de Pocatello para obtener más información sobre la celebración de su próximo evento o reunión. Los huéspedes en viaje de negocios suelen escoger este hotel Best Western de Idaho por su proximidad a Simplot, KraftHeinz, el centro médico Portneuf, Union Pacific Railroad, la sede del FBI y ON Semiconductor. Aquellos viajeros que tengan previsto visitar la Universidad Estatal de Idaho podrán disfrutar de un fantástico acceso desde este hotel de Pocatello, Idaho. Los huéspedes que se alojen en el Best Western® Pocatello Inn podrán disfrutar asimismo de un cómodo acceso a las principales atracciones de la zona, entre las que se incluyen el zoológico de Pocatello, el Centro de Artes interpretativas Stephens, el campo de golf Highland, el Holt Arena, la presa America Falls, Lava Hot Springs, el casino Fort Hall y la estación de esquí de Pebble Creek o un recorrido de día completo por el Parque Nacional de Yellowstone. Cualquiera que sea el motivo de su viaje, siempre podrá encontrar algo de interés para relajarse y desconectar en esta magnífica ciudad de Idaho.

Best Western

Hotel Pocatello Inn

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 941 huéspedes
NOTA EMITIDA
Excelente
369
Muy bueno
288
Normal
165
Malo
74
Pésimo
45
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
40
De negocios De negocios
147
En familia En familia
340
En pareja En pareja
323
En solitario En solitario
59
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"weary travellers"

3
08/11/2018

The motel was clean and had all the amenities we needed. Also has a restaurant right across the street. We would stay here again when we are traveling south or coming back from a holiday. The staff is very friendly and helpful.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad that you enjoyed your visit and appreciate your feedback. One of the highest compliments that we can receive is when a guest tells us that they will stay again. We always look forward to our returning guests.

"Easy, friendly and convenient"

5
05/11/2018

This location is right off the Interstate so it's easy to access. The staff was friendly and efficient. It is located near some restaurants within walking distance, however, has a lounge and restaurant right onsite if you don't want to go anywhere else. We enjoyed our stay. Nice comfy beds and quiet room!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear when a guest enjoys their time with us. I will pass on your kind comments to the staff, this will make their day. We appreciate your feedback and look forward to your return.

"The shampoo/soap dispenser sucked"

3
27/10/2018

We are loyal Best Western customers. But wasn't real happy with this one. There were positives...quiet, spacious room, good lighting, curtains that didn't gap. And the breakfast was good and food was all hot. But the dispenser in the shower about did us in. We couldn't get more than a drop out of it at a time. I pumped on it for almost 5 minutes and never did get enough shampoo to make a lather. Unfortunately the conditioner and soap were the same. Would have gotten a high 4 star from me without this issue. Hope they fix this.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not exceed your expectations, I will pass on your comments and concerns about the dispensers. I can understand how frustrating that was. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. we are looking forward to your return.

"fall getaway"

5
26/10/2018

This hotel was amazing, huge rooms, very quiet, wonderful pool and hot tub, free paper, great breakfast, very polite staff very accommodating. We stayed in the executive room which was 2 queens and much larger, ask for the larger room.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Peggy for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your stay and took advantage of the pool and hot tub. We hope that you will stay with us again the next time you are in the area and look forward to your return.

"Great Experience"

5
19/10/2018

Had a great stay, clean rooms, great service! I slept great, the beds and pillows were comfortable, usually sleep horrible at motels but slept like a rock. Was great, relaxing and enjoyed my stay immensely!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your visit at the Best Western Pocatello Inn. It is nice to hear when guest enjoys their stay. We are glad that you slept well and found your room to be relaxing and comfortable. We hope that you will stay with us again the next time you are in the area and look forward to your return.

"Great room for a weary traveler "

5
02/10/2018

I'm going to be blunt. Easy check in process. Beautiful room. Comfortable bed. Slept like the dead. Check out was a breeze. Breakfast food, setup, location, was Fantastic! The wonderful woman running the dining area provided a lovely arrangement and made sure I was fully ready for a day on the road.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your visit at the Best Western Pocatello Inn and also for being blunt. It is rewarding to hear that you enjoyed your stay and had a good night's sleep. I will pass on your kind comments to our breakfast staff. We hope that you will stay with us again the next time you are in the area and look forward to your return.

"clean and great bed"

5
30/09/2018

This is a great place to stay, we love the indoor pool and hot tub. The beds are comfortable and roomy.The location is just right for easy on and off the freeway.There is a nice view of the valley, and it is close to eating places.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is nice to hear when a guest enjoys their stay. I am glad that you took advantage of the pool and found your room to be comfortable. We hope that you will stay with us again the next time you are in the area and look forward to your return.

"Our place in Pocatello"

5
24/09/2018

We always look forward to staying at this property. It has everything that makes a BW hotel a great value: clean, comfortable room; friendly staff; good flavorful breakfast (they get extra points for offering chocolate chips for your oatmeal); convenient location.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Randy for taking the time to write a review and letting us know about your visit at the Best Western Pocatello Inn. I am so glad that you enjoyed your stay. We are always looking forward to see our returning guests. I will let the breakfast staff know about their extra points. Your feedback is appreciated and we look forward to your return.

"Business as usual ..."

4
19/09/2018

we stayed here for one night and for one night a best western hotel is okay. the breakfast was okay also and our bed was clean. but the hotel is not in the best shape and is definetely not as new as it looks on the picures. some of the furniture were dirty and heavily used. we expected more!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not exceed your expectations. We strive to make our guest's stay an enjoyable one and I apologize that this did not happen while you were here. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We appreciate your feedback.

"Best western Pocatello Idaho"

3
17/09/2018

Do not use the lounge. There is no cook so your food options are very limited and all the booths are held together with duct tape. The bartender over filled my glass while pouring my beer and her response was "oh my made a mess of the table". Excuse me but you poured my beer which I paid for on the table. Any other lounge would have apologized, cleaned up the mess and replaced the glass and Beer, not this place

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize about what happened in the lounge. The bartender did handle this incorrectly when she poured your beer. I will share this email with her so that this does not happen in the future. We are in the process of changing some of the food selections in our lounge and always looking into ways to improve. Thank you for bringing this to our attention and we appreciate your feedback.

"Did not feel safe!!!!"

2
14/09/2018

We stay at Best Westerns a lot however this time we were very disappointed. First of all they make you sign a form stating you can not leave your pet in the room. However you are paying to let your pet stay there. Then when you go to the pet friendly room it is very dark and absolutely no carpet anywhere's in the room. Not very inviting to a hotel guest however the lobby is very nice. Then even though the room was clean we did not feel safe for the back door lock was not working making it so anyone could just come into the hotel at anytime. We would not recommend this hotel unless you ablsolutely can not find anything else in town.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I would like to apologize that we did not exceed your expectations and that you did not feel safe. I will have maintenance look at the back door. The pet fee is pretty standard in this industry and ours is lower then most. We try to have consideration of all our guests, and when a pet is left in an unknown environment they become fearful and may start barking as other guests and employees walk down the hallway. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Hope that it was just our bad luck."

2
14/09/2018

We regretted coming there as the experience was bad! First we got a room which stinks from who ever knows what beyond cigarettes. After altering the room, we were put in a noisy one which causes us to wake up at midnight from an awful noise coming from outside. The motorcycles could be heard as well and we didn't sleep well!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not exceed your expectations and want to reassure you that this is not our standard. I am glad that they were able to move you to another room but I am sorry for the noise. We understand how frustrating it is when you go to hotel and do not get the rest that you want. I do know that you were given reward points for the inconvenience that this experience has caused. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Late Night Stay"

4
12/09/2018

We stayed here because we were too tired to keep driving! The hotel was nice, and the room was very clean!! However we had to listen to kids running up and down the halls, the people above us were very loud, and we could hear every time someone opened and closed their door. It was packed so I'm sure we were just there at the wrong time, but the room didn't block out outside noise well!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your room but I want to apologize for the noise. It is understandable how this could be frustrating when you are trying to relax. We are looking into ways to help with this issue. We appreciate your feedback.

"Best Western Pocatello Idaho"

5
10/09/2018

We stay at Best Western anytime we travel. We stay at this particular one in Pocatello, Id. a few nights a year for the Fair. They treat us great, the breakfast is wonderful. It's close to theaters and restaurants and has an inside pool we really enjoy.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pcoatello Inn. I would like to also thank you for being a loyal Best Western member. We always enjoy seeing our returning guests and are looking forward to see you again next year during the fair. We appreciate your feedback.

"great BW"

5
05/09/2018

We stayed here on our way home from Montana. It's a great location and near major roadways. It's quiet, clean and the staff is very accomodating. The hotel also has a bar/lounge that is very nice. Applebees restaraunt is within walking distance, but beware of the poor service.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Tom for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am sorry that you did not have a good experience during your dinner. We are glad to hear that your enjoyed your time with us and had a restful visit. I will pass on your kind review to the staff. We appreciate your feedback and look forward to your return.

"BEST WESTERN"

5
04/09/2018

My first time at the Best Western and i was impressed i recommend this hotel - the beds were GREAT n Comfortable, beds are big rooms clean - the staff was friendly so helpful so nice - hotel was very clean close to everything - Prices are reasonable - best hotel

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your visit to the Best Western Pocatello Inn. It is a very high compliment when a guest tells us that they will return and also will recommend us to their friends and family. I will pass on your kind review to the staff. We are glad that you found your room to be comfortable and had a good time while you were with us. Again thank you for choosing Best Western and we appreciate your feedback.

"best beds"

5
27/08/2018

Room was excellent. Breakfast was o.k. Enough to get you going. Coffee was great. Will stay here again. We always stop here on our way south because it is clean and quite. The girls at check in are always willing to take the time with you a weary traveler even tho the line to check in is busy.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your visit at the Best Western Pocatello Inn. Thank you also for being a loyal Best Western member. It is always rewarding to hear when a guest plans on staying with us the next time they are in the area. We are looking forward to your return.

"Rooms are old, and in disrepair, especially room 387 in the 'executive wing'. May have lost our loyalty to Best Western"

1
24/08/2018

The rooms require a desparate upgrade and dirty, white curtains missing hooks and food (sauce) literally on the drapes. Especially room 387 which was in the "executive wing". Will be considering switching our loyalty to Holiday Inn after this disappointment. Expressed the issue of the room upon check out and was told she would speak to housekeeping. Other than that nothing done to try to remedy the situation. Front lobby and breakfast room upgraded but rooms beyond disappointing!Extremely disappointed!!!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I would like to apologize that we did not meet your expectations. We finished our renovations during the spring of 2016. I am sorry that the rooms were disappointing to you. Housekeeping has been made aware of the sauce and hooks and it has been taken care of. Thank you for letting us know about this issue. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice and clean"

4
19/08/2018

This is another example of a great, clean and fairly priced Best Western. We were upgraded to a king suite and room was spacious, bed was comfortable and entire room was clean. Bathroom area is small compared to the rest of the room.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I appreciate your kind words and are glad that your room was comfortable. I will pass on your review to the staff. We hope that you will visit us again the next time you are in the area and look forward to your return.

"Best Western Standard"

3
03/08/2018

Got a quite small room, but for one night it was okay. Neat and tidy, a little bit worn. The aid left one used glas in our room. Breakfast as it usually has to be, missed some bananas. And i can‘t get familiar with the all the plastics.

"Great Hotel for passing through."

4
31/07/2018

Was a great hotel to stay at while i was passing through on my way bacl home. Pool was great and clean, food and coffee was excellent for my kids and i to have before we headed another 9 hours back home

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear when a guest enjoys their stay. I am glad that you and your family had the time to take advantage of the pool. It is always nice to be able to rest before a long journey the next day. We hope that you will visit us again the next time you are in the area and look forward to your return.

"Softball Tournament 2018"

5
29/07/2018

We love staying at Best Western. Kids love the pool its 24 hours. Especially a long day of softball games to wind down. And for the parents there's a lounge for parents to wind down. And restaurants near by just a walk down.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear when a guest enjoys their stay. I am happy the the team and their parents had a relaxing time and took advantage of the pool and Aura Lounge. We hope that you will stay again the next time you are in the area and we appreciate your feedback.

"Switched rooms on arrival"

2
29/07/2018

Late night arrival and the hotel did not have the 2 queen bed room we reserved online so they put me, my wife and 5yr old special needs son in a room with 1 king bed. Very cramped and uncomfortable for all of us.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay. I want to apologize about the room change. I don't know why this happened but I will talk with the front desk agent. We appreciate your feedback about this issue.

"Less than expected"

3
26/07/2018

This hotel is hard to find, signage on I15 is non-existent. If you're going to stay here and aren't familiar with Pocatello put the address in your Garmin and use it to get to the hotel. Also, the website for the hotel didn't have a map to show where it is from the interstate. The room was clean and the bed was comfortable but the AC unit was very noisy. The room was not well lit even with all the lights on, the dark color of the paint on the accent wall probably added to the dark feeling of the room. The breakfast area was nice, food was good though selection is limited. Breakfast starts at 0600 not a minute earlier, and the days I was there it was crowded at 0600 so if you can wait for a bit it clears out by about 0620. The only other comment I have is the tub/shower has shampoo, conditioner and soap dispensers instead of bar soap and mini bottles of shampoo. They give you one bar of soap for the sink and as my luck would have it the soap dispenser didn't work.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Chris for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am sorry that you had a difficult time finding the hotel. We will look into seeing if we can get a map on our website. We appreciate your feedback. I will pass on your comments to housekeeping about the soap dispenser. Thank you for letting us know. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We are looking forward to your return.

"Great Stay with a bicycle"

4
22/07/2018

Spent 10 days and everything was as expected. I asked for a room on ground floor near a door made easy access for me to bring bike in and out. Pool was nice but a little to cool. The hot tub was nice but the surround was breaking up and needs replaced it didn't affect the hot tubs performance. Laundry was nice would have Been nice to be able to purchase detergent and dryer sheets in laundry. Gym was nice could use a few more devices and a big fan. One treadmill was pretty worn. Out of cleaning wipes. Breakfast was good when I used it. Room service was exceptional. They did a good job keeping my room clean around all of my gear. Really liked the AC, and larger than normal hotel room refrigerator. Bed was very comfy and hallway was quiet this is always a big deal to me. I'm a light sleeper!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is always nice to hear when a guest enjoys their stay. Thank you for the feedback about the hot tub and the suggestions for the laundry room. I will pass on your comments about the fitness center to the owner. We hope that you will sty with us again the next time you are in the area.

"Good place to stay. "

4
21/07/2018

Good service and knowledgeable staff. Breakfast was as expected with a variety of options to choose from. They were able to accommodate our need for a suite to fit our growing family. It's a quite enough hotel, swimming pool was a great temperature. I will stay here again on my next time through.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Adam for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed your stay and took advantage of the pool. It is one of the highest compliments when a guest tells us the they will stay again if they should be in the area. We are looking forward to your return.

"Not up to par with other Best Westerns"

2
19/07/2018

We are Diamond Select members of Best Western and disappointed in Pocatello motel. It has gone downhill since it was the Ameritel. Carpeting was dirty, room was small, price of room was very over-priced at $200/night and person checking in behind us was gouged $250, there was only one washcloth in the room, breakfast offered burnt scrambled eggs, the chair in the room was very uncomfortable, mirror was dirty, no screen on the window, pet area was partly dead grass, location to restaurants and freeway is good however. We used to live on the same hill. All in all, we will probably choose another motel chain on our next trip to Pocatello.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry but I think that you may have sent this review to the wrong hotel. We have never been an Ameritel, that hotel is across the street from us. Another concern that I have is that we have never had rates that were $200 to $250 per night this full summer. We have also tried to find your reservation to see what room you were in to correct any issues and could not find anything under this name.

"Big, Sprawling motel"

4
13/07/2018

There are three buildings, so if you have walking difficulties, ask to be in the main building. The breakfast is decent, rooms are average as far as quiet goes, my only complaint is that we didn't get room service and we stayed two nights. Came back to the room the second afternoon to clean up for dinner and the beds weren't made, garbage cans were still full, and I had to ask for clean towels since our used ones were still on the bathroom floor. I can't believe we paid almost $270 and couldn't get a clean room! The front desk clerk offered to send someone down but we wanted to clean up and didn't have time to wait. Is this the new norm?

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for letting us know about your stay. I am sorry that they didn't clean your room while you were out. I will pass this review on to housekeeping. We appreciate your feed back about your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Western Pocatello Inn Review"

5
30/06/2018

Great hotel to stay in and is very close to Interstate 15. Very helpful person at front desk. Was given my requested room on first floor near outside door. This hotel has a longe in it with happy hour drinks and food at bar or in your room at reasonable prices. Two tour bus loads of people were also staying there.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. I am glad that you were able to visit the lounge. We hope that you will stay with us again the next time you are int he area and look forward to your return.

"Leisurely putt"

5
27/06/2018

Hotel extended every courtesy including referral to a great nearby restaurant, the Sand Piper. Morning meal was complete, tasty, and plenty. Great stop on our Harleys . Counter Staff was attentive, quick, and efficient.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is good to hear that you enjoyed your stay. We hope that you will stay with us again when you are in the area and look forward to your return.

"Not the best"

2
24/06/2018

When we arrived we were put in the non attached building. Our beds looked as if they had been slept in and there was crumbs on the sheets of one bed. They did switch us rooms, however we could hear through the walls and could hear the kids running back and forth in the room above us.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize as this is not our standard with the room you were first placed and also the noise that you experienced. Housekeeping has been made aware of the room. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We look forward to your return. .

"paper thin walls"

3
19/06/2018

Room was clean, breakfast was good, but beware of the executive building next to the hotel. The walls are paper thin you can hear people talking, coughing, sneezing, the TV and not only are the walls paper thin so is the ceiling, You can hear people walking across the floor above your head. The person above us walked across the floor all night long and it sounded like the ceiling was coming down. Do not stay in the executive building.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review. I am sorry that we did not meet your expectations and the noise. We appreciate your feedback.

"Not First Class"

3
14/06/2018

No elevator or handicapped accessible facility. Friendly and polite staff. Good breakfast. Stayed in non attached building and therefore had to walk outside to main building. Staircase to third floor was not clean. Room didn't look clean and was dingy and old and crowded with 2 queen beds. Would not stay again.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations. I will pass on your comments about the stairwell to the bellman. We appreciate your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Review"

5
14/06/2018

Excellent experience, we would stay here again if we were ever in Idaho again. We prefer to stay at Best Western Hotels when we travel. Another benefit is the front desk can make us a reservation at a Best Western at our next destination.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. Thank you for being a loyal Best Western Member. I am glad to hear that you enjoyed your stay and that the front desk agent was able to assist you with your next destination. One of the highest compliments is when a guest tells that they will stay with us again. We are looking forward to your return.

"Comfortable"

5
31/05/2018

We arrived early at this hotel after being caught in a hail storm and we were soaked to the skin. We were given keys to our room straight away so we could get dry and changed. The room was large and comfortable, we slept well. Breakfast was good. Staff were friendly . We would stop here again.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your experience at the Best Western Pocatello Inn. One of the largest compliments that can be given is when a guest tell us that they will stay with us again. I am glad to hear that you enjoyed your stay. We are looking forward to your return.

"Best western Pocatello"

5
25/05/2018

We stayed in a suite on the 2nd floor. It was spacious and relaxing. It seems to be a fairly new hotel. The lounge was nice and we were able to have dinner there. All of the staff were nice and helpful. I would certainly stay there again and would recommend it to anyone,

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Doug for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am so glad that you took advantage of the Aura Lounge. I will pass on your kind comments to the staff. One of the largest compliments that we can receive is when a guest recommends us to their friends and family. We are looking forward to see you again the next time you are in the area.

"Best Western Pocatello"

5
24/05/2018

Stayed here many times and had my dog with me each time. No Problems as they seem to have a large number of pet friendly rooms. Very competitively priced too. Nice layout, comfortable lobby area and good food and coffee. I'll be back when I travel this route again.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are always excited to see our returning guests and their furry family members. Thank you for being a loyal Best Western member. It is rewarding to hear when a guest enjoys their stay. We are looking forward to see you again the next time you are in the area.

"Great Stay"

5
21/05/2018

Good hotel, room was good, bathroom a little dated. Hotel staff is amazing. Overall clean, quiet and good for a business stay. parking lot was being repaved and painted during my stay, I was surprised how fast it was accomplished and it did not impact my stay negatively.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your stay and that the repaving of the parking lot didn't cause any inconvenience while you were here. We hope that you will stay with us again the next time you are int he area and look forward to your return.

"Very Nice People "

4
08/05/2018

I stayed one night here for a work conference and everything went well. The staff were all very very friendly, right down to the teenager that took out the trash in the lobby. The rooms were comfortable and affordable. They do have hot complimentary breakfast, but expect the same old precooked sausages, eggs from a carton and gravy from a can. There are a good assortment of bagels, pastries and a waffle iron.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time out of your schedule to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your stay and will pass on your comments to the staff. We appreciate your feedback and hope that you will stay with us again the next time you come to Pocatello.

"Overall Stay"

5
05/05/2018

Overall stay during my business trip, my key cards had to be reloaded, so I am not sure what to suggest to keep that from happening again, but ease of comfort and businesses near by made my stay enjoyable nonetheless.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to rate and write a review about your stay at the Best Western Pocatello Inn. I am sorry to hear that you had a issue with your key card but that the front desk staff was able to help you. It is nice to hear that you did have a comfortable stay. We hope to see you again the next time you are in Pocatello.

"Best Western Pocatello"

5
04/05/2018

I was on a cross country drive and needed a comfy place to stay overnight this hotel filled the bill perfectly fast check in and check out, friendly staff at the hotel desk and in the morning at breakfast.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to rate and write a review about your stay at the Best Western Pocatello Inn. It is always nice to be able to get a good night's sleep while traveling. I am glad that you had a comfortable stay while you were in Pocatello. We hope that you will visit with us again the next time you are in area. We look forward to your return.

"Great Best Western"

5
09/04/2018

Pool is open 24 hours and the breakfast buffet is clean and good. We were very happy with our stay. The room was large and beds very comfortable. Check in was easy and quick. We will definetly go back.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear when a guest enjoys their stay and will visit us again. I am glad that you took advantage of the pool. It is a great way to relax after traveling. We are looking forward to your return.

"My favorite"

5
16/03/2018

Easy access to the freeway and close to Idaho State University. Rooms are clean and breakfast fare is well stocked. Close to lots of restaurants. All of the employees were extremely friendly and helpful.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad to hear that you enjoyed your stay. I will pass on your comments to the staff. We hope that you will stay with us again the next time you are int he area and look forward to your return.

"Training Class"

4
13/03/2018

The hotel is located within walking distance to a few restaurants, the hotel its self has a lounge that serves food. Not a very big menu, but enough to of a menu to stay and enjoy. The beds are very comfortable, the decor of the room is very nice. I will be staying at this location from here on out.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write such a kind review about your stay at the Best Western Pocatello Inn. We are happy to hear that you enjoyed your stay and were able to take advantage of the Aura Lounge. It is very rewarding to hear when a guest tells us that they will be staying with us in the future. We are looking forward to your return.

"Decent room, but no crib"

2
11/03/2018

Rooms in Pocatello are not great. We have stayed here before. The room was ok, though toilet didn't flush properly. We also had called ahead for a crib. They said they had one, but on arrival never delivered it to our room. We asked 3 times and they couldn't give us a straight answer nor did they ever bring it. By 11:30 pm, we gave up and went to bed. Out baby slept on a make-shift bed on the floor.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations. I want to apologize about the crib and will talk with the front desk staff to see what happened. We do have pack-n-plays so I don't know why they didn't bring you one. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Ok"

2
07/03/2018

Not so quiet was on wrong side of the building I guess. You could feel the springs in the mattress. Heater in room is very loud. Room had lots of space. Price was good. Fitness room is good. Internet was good.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations and the issue that you had with the noise. I will pass on your comments about the heater to maintenance. We are glad to hear that you did enjoy the size of your room and were able to take advantage of the fitness center. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good Place and the Price is right"

4
04/03/2018

Recently stayed at the Best Western Pocatello. The hotel is a bit older than some, but the room that I had was clean, had sufficient power outlets for electronics and was quiet. The bed was comfortable and the price was right. There is an on-site bar that had some of the usual adult beverages and they also served food. The food was not extravagant nor was the menu. The garden salad I had was fresh and seemingly made to order, the fish and chips were tasty and came with a huge portion of chips, and the bar service was fast and friendly. They don't have a huge selection of craft beers so if you're looking for one of those on tap, you may need to look elsewhere. All that said, my stay at this establishment was perfect for what I needed and the location to my next day activities and the price made it a very good place.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you found your room comfortable during your stay and took advantage of the lounge. It is nice to hear how your experience was while you were relaxing and enjoying some food during your visit. We hope that you will stay with us again the next time you are int he area and look forward for your return.

"Old tired and very cramped"

2
03/03/2018

Omg this is a very old and tired best western. Extremely disappointed in our room. You could barely move and NO place for your luggage. The bathroom tub peeling and dirty. The sink was a perfect height for a six year old. Saving grace the staff was lovely.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations and did not find your room comfortable. We have different room types and sizes, the next time you stay please ask the front desk staff about what we offer and they will be happy to help you with your needs. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Ok"

3
02/03/2018

Older place. Needs updating. Maid service bangs on your door at 8:15 am. Room is adequate but design is weird. Bed was comfortable. Needs a good scrubbing. Easy access to freeway. Walls are pretty thin. Pool and hot tub are fairly nice, pool could be a few degrees warmer for the winter. Hot tub was clean. Hot breakfast.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations. I will pass on your comments to housekeeping. There is a do not disturb sign that you can put on your door and that way the housekeepers will not knock on your door. We appreciate your feed back and hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Business trip"

4
28/02/2018

The hotel itself is older, but it's clear that money has been spent to update everything and I found it to be quite a nice hotel for a work trip. Not being from the area, I found its proximity to the Interstate really helpful, and there was ample parking. Snow covered the area during my trip and the hotel dutifully put out plenty of salt on the sidewalks to reduce the chance of slipping, which I greatly appreciated. They also plowed the parking lot, which was very helpful. Breakfast is nice and worth stopping by for before heading out for the day. I would recommend for anyone visiting the area for work or pleasure (there's even an indoor pool!), or if you're just passing through.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We appreciate your feed back and kind comments about your stay. One of the highest compliments is when a guest recommends our hotel to friends and family. We hope that you will stay with us again the next time you are in the area and look forward to your return.

"Amazed by the quality, cleanness, friendliness of this hotel"

5
16/01/2018

Wow!! Love this place!! Was on our way back from Yellow Stone. Was surprised by this hotel, even just one night. The amenities are awesome! Love the swimming pool and hot tub!! Absolutely recommended!!!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am pleased that you enjoyed you stay and took advantage of the pool and hot tub. Thank you for the kind comments, I will be sure to pass them on to the staff. It is one of the highest compliments when a guest will recommend us to their friends and family. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Pocatello Inn--Pocatello Idaho"

4
07/01/2018

The excellent quality of service has always been one of the main reasons for staying at the Pocatello, both for business and personal travel. The rooms are always clean and comfortable, never having an issue.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. Thank you for being a loyal Best Western member. It is nice to see returning guests. I am glad that you enjoyed your room and the breakfast. We are looking forward to see you the next time you are in Pocatello.

"Last minute check-in on our way south"

4
05/01/2018

Had to pull in for the night on our way to Yuma. Was lucky enough to be able to get a room, but unfortunately we had to take a room on the 2nd floor. One of our party is mobility challenged due to recent knee surgery and there was no elevator. Made it a little tough for him. We ate in the lounge and the waitress was awesome. She was extremely busy but maintained a pleasant attitude at all times.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I want to apologize that you had to have a room on the second floor. It is nice to hear that you were able to enjoy the lounge. I will be sure to pass on your comments. We hope that you will stay with us again the next time you are in the area and look forward to your return.

"Excellent Service and Room"

5
02/01/2018

Hands down the best place to stay with a pet!!!! Very friendly and comfortable rooms! The staff was amazing to me and very accommodating to my Great Dane they even had dogs treats at the front desk .Check in was quick and easy as was checking out!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is good to hear that you enjoyed your stay and that your special fury family member had a treat. We hope that you will stay with us again the next time you are in the area and look forward to your return.

"Pet friendly rooms incredibly small and dirty"

1
01/01/2018

Our room had 2 queen beds and it was so small we literally had no room to put our suitcases. The room was dirty and when we looked at the mattress under the sheets it was visibly stained and dirty. Just disgusting! Beds are rock hard.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations. I have passed on your comments to housekeeping so that it can be checked into. This is not our standards and is unacceptable. Did you let the front desk agent know about the condition of the room? If they would have known they would have been happy to get you into another room. I do apologize that you did not enjoy your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Annual Canada to AZ trip"

5
29/12/2017

We stay at this hotel because it has great pet friendly rooms at a reasonably rate. It is just off I15 but is quiet. A few restaurants very close including an Applebys next door. Very easy mobile check-in and express check out which saves a lot of time. Only small issue is how small the sink area is. We have stayed here for 7 years in a row.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn and for being a loyal Best Western member. We always look forward to our returning guests as they are like a family coming for a visit and looking forward to your return.

"Poor value"

2
29/12/2017

Terrible bed, very dark, dreary room. Not good value for the money! Staff was friendly, but did not seem to be on top of things... Very old and dated. That night there was frost, and no attempt was made to make the parking lot even somewhat safe... it woas worse than a skating rink!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations while you were staying with us. I will find out why the parking lot was not taken care of. Our staff tries as hard as they can to keep it safe for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We look forward to your return.

"Surprisingly nice"

4
28/12/2017

2 night stay for christmas. Was upgraded to suite without asking! Has hot bacon and eggs breakfast . Clean quiet room . Nice hotel a good value for the money even though a little bit more than budget hotels.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Mick and Jodie for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed your stay during Christmas. We hope that you will stay with us again the next time you are in the area and look forward to your return

"Clean and easy to find"

5
26/12/2017

Located right off I-15 on a quiet street. Room was spotless and quiet.All amenities in the room worked and all the staff was pleasant and helpful.Close to a restaurant. Would stay at this hotel again.

"Very clean and pleasant place to stay"

4
25/12/2017

We stayed at this motel when traveling between Jackson Hole and Bend, Oregon. It was very comfortable and clean with a substantial breakfast included in the tarrif which set us up well for a long drive that day.

"One night stay winter months"

3
25/12/2017

The room seemed small and congested. There was not a place to hang clothes in a normal area. It was in the bathroom and you didn't notice it until you shut the door. Very inconvenient. We love to swim, but the pool area temperature was very cold. Had to wear coats to stay warm. They did have a good breakfast bar and it was maintained well. Fairly good assortment of items available.

"Very Good Choice!"

5
21/12/2017

This is a great choice in Pocatello. The hotel has a beautiful view of the hills, in a quiet location. It has convenient parking. Very good rooms and a nice breakfast. The staff was helpful and friendly.

"Good clean quiet place to stay"

5
18/12/2017

The amenities were good, breakfast could use some help and variety, the staff is courteous, friendly, and helpful. Would stay there again. The pool was convenient, clean and the hot tub wonderful. I would recommend this hotel.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad that you enjoyed your stay and thank you for your suggestion. I am glad that you had time to take advantage of the pool and hot tub. It is nice to be able to soak after traveling. One of the highest compliments that we can receive is when a guest will recommend us to their friends and family plus stay again the next time they are in the area. We are looking forward to see you the next time you are in Pocatello.

"overnight stay"

3
12/12/2017

Overnight stay after long trip from Las Vegas. Very helpful staff at checkin. I mistakenly booked a queen instead of king on expedia and staff exchanged us to king. Always stay at this property when travelling.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Carol for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that the front desk agent was able to help you. The staff is always happy to help any way that they can. Thank you for being a loyal Best Western member and staying with us when you are in Pocatello. We are looking forward to see you again.

"excelent"

5
10/12/2017

Stayed here once before and had a rough experience manager made it up to us accommodating us to the best of their ability and it was an excellent stay. Never had any problems will for sure return in the future. Staff was very friendly and very helpful

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear that your stay was enjoyable after having a bad experience. Thank you for giving us anther chance and giving us the rating that you did. I am glad to hear that you will stay with us again the next time you are in the area. We are looking forward to your return.

"Pocatello Inn"

3
06/12/2017

The accommodations for this hotel was good as we had our dog with us. But the heater didn't work well and there was a lot of outside, next door noise from barking dog and crying baby. Room was nice and breakfast good.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
thank you for taking the time to write a review about your stay. I am sorry that we did not meet your expectations and the noise. Maintenance has been told of the heater and they will fix it. While you were here you could have let the front desk agent know and they would have been happy to help by either getting maintenance to fix it or move you to another room. I hope that you will give us another chance and stay with us the next time you are in Pocatello.

"Vacations n travel"

4
03/12/2017

Hotel was good roomswere clean breakfast was ok if the noise late at night wasn't so bad the stay would have been good. Wall are really thin especially if you have a connecting door. We have stayed there in the past and our previous stays were not bad

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your stay but want to apologize about the noise that you experienced. We hope to wee you again the next time you are in Pocatello and look forward to your return.

"Horrible all the way around"

1
01/12/2017

Gal at front desk gave us room 154. Upon entering, I promptly used the restroom then went to wash my hands. The countertop was the height of my knees. It must be a handicap room we thought. Going back to front desk, the gal was rude. She had black straight hair and glasses. She said all the rooms were like that and the counter was not too low. There was an unkempt female hanging over the counter at the side, to which the desk person kept asking questions. The desk female said there were not mgrs on duty and she refused to give us another room. I got my money back and will _never_ stay here. She needs to be fired.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations and how you were treated by the front desk agent. This is unacceptable and will be addressed. We appreciate you feedback and letting us know what happened.

"Best Western Pocatello Idaho"

5
01/12/2017

We always stay at this hotel on our way to Phoenix from Calgary and on our way back to Calgary. We are always pleased with the wonderful pleasant staff, the clean rooms, the great breakfast. Our bed was so comfortable and the room temperature was perfect. We awoke refreshed and ready to go. We will continue to stay here as we are never disappointed.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We always look forward to our returning guests, it is like family coming for a visit. It is nice to continue on your travels after you are well rested. We are looking forward to see you again on your return trip back to Calgary.

"Let Me List The Unhappiness"

2
30/11/2017

I've stayed at this hotel the last 3 years as it is dog friendly and has been a great place to stay in prior years. This year it was very customer unfriendly >Front Desk acted like she was doing me a favor upon checking me in >When I talked to her about the room after getting to it (it was very small compared to rooms I've had in the past) she didn't apologize or offer another room. >TV remote didn't work. It was corrected, but that is just annoying when it doesn't work >Walls >Room was already very small and then they stuffed a upholstered chair, a table, a huge console into as it as well. I have large dog crates and I had barely room to get by one. The other one went in the bathroom because the room was too small. >The walls were paper thin and every conversation could be heard. >The exterior wall was brick and made the room feel extremely cold >My daughter dropped her Bluetooth behind bed and when she went to retrieve , it looked like that had not been cleaned ever.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations and for the noise. The size of your rooms depends on the room type that you booked. If you call and talk with the front desk agents they will be happy to explain the different room types and prices, that way you can get the room that will best suite you and your pets. It is unacceptable how the front desk agent was when you talked to her and it will be addressed. The housekeepers have been talked to about the issue behind the bed. We hope that you give us another chance the next time you are in the area.

"Miniature Bathroom Sink and Toilet"

2
27/11/2017

We are average sized individuals and have stayed in your standard room before. We know this was not your standard room but the front desk refused to correct the situation by offering us your standard room.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations. I looked into the room that you had and it is what is called an over sized room with two queen beds. This room is actually larger then our standard room. I am sorry that it seemed small to you.

"HANDICAPPED & PET FRIENDLY!! STAY HERE!"

5
25/11/2017

Being a handicapped individual (an above knee amputation), my wife and I stayed with our puppies at the Best Western Hotel in Pocatello Idaho a few days ago. We've stayed here virtually every year (twice) for the past 7 years. We've had issues with some things at this particular hotel and made my frustrations and comments known. I've had the opportunity to speak with the Manager of the Hotel, Heather, a few times. Heather was been very cooperative and understanding of my situation and of the frustration I had made. She has made changes and helped with my situation, which has resulted in enjoyable stays. Being from Canada and having driven a long ways (13 hours), those being in this situation (tiredness, pets and an understanding wife being cooped up in a vehicle) understand that all you want to do is quickly check in, find your room, have the amenities you need and get unpacked can appreciate what I go through. Being a handicapped individual has it's limitations (recent amputee). Everything at the Pocatello Best Western had been what we needed! Quick check-in, room with the amenities that I needed was excellent. Having to use my wheel chair in the room as my leg was very sore from the trip, was good. There was plenty of room to maneuver, both in the main area and getting to the bathroom and using all facilities!!! This was great! The sleep we got was great! Excellent bed!! Being near the one entrance, I thought might be challenging (hearing people coming and going), but I was mistaken. It was a quiet night. Although we did hear some 'heavy' running in the upstairs hallway, that was only once in the early evening hours. Taking our pups outside to do their business was easy and again greatly appreciated. There was plenty of room for them to do their business and come back inside. One thing, now that I think of it, might be for the hotel to put some small garbage cans outside the entrances so that one does not have to a way to dispose of it. Check in was quick and easy .... everything before hand was on file and all I had to do was provide ID, CC and sign a few forms. Check out was again easy and quick. The front counter staff were polite and asked about our stay and if there were any issues, which there were not. This hotel offers a HOT breakfeast BUFFET!!! It is well stocked, HOT and cold items are offered. It is a great way to start your day and leave shortly thereafter. Parking for a handicapped individual was good. There are a number of handicapped stalls close to the entrances. I would also point out that if you are handicapped and park on the S end of hotel (if in front of main entrance, I would believe it would be facing W), there is a handicapped stall on the back side by the street. Like I indicated, I am an above knee amputee who was wearing his prosthetic leg. When I got out, after parking, as this stall was right by our room, it was very dark on this side and as an amputee, you have to be EXTREMELY CAREFUL in stepping around the area. There are a few pavement 'bumps' that pose a serious concern for someone who has an average prosthetic leg and have to keep that back pressure on your joint. If you are not careful, your foot may not make it over any 'bumps' which would result in you not being able to get that full extension and locking of your leg. One just has to be careful when in this one spot. We've been here a number of times and I know about this issue, so I adjust... just thought you would appreciate knowing. There are a lot of food places outside the hotel if needed, which are close by. Also, the hotel is located a short distance from the I-15, easy to come off and to get back onto! It is far enough away from main roads so that your sleep is NOT disturbed by outside noise! Having access to the hotel's wireless internet was great! Easy to link up and speed good!. They even have a couple of computers in the main lobby. I would definitely stay here again and we plan on doing so. Price is good, quality of sleep excellent, breakfast buffet excellent, staff friendly and accommodating, quick check in & out ... why not stay here! Especially being a 'PET FRIENDLY' hotel!!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn and being a loyal Best Western Member. We always look forward to our returning guests and our friends from Canada. It is nice to see our guests with their four legged family members. Thank you for the kind comments and pointing out the areas of concern when walking on the sidewalk. You had some great tips for fellow travelers. The staff and management try to help anyway we can with our guests that have special needs. We are looking forward to see you again the next time you are traveling home.

"warm and comfy"

5
25/11/2017

My stay at Best Western was very inviting, the room was warm, comfortable, clean. I would most definitely stay here again! they allow your pet to stay also, and they give treats for your four legged friend.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad that you had a relaxing stay and that your four legged family member came for a visit. It is very rewarding when a guest tells us that they would stay again. We always look forward to our returning guests.

"Overniting in Pocatello"

5
19/11/2017

Very enjoyable stay. The lounge provided very courteous service and the front desk staff were very friendly and efficient. Breakfast was very adequate.Good value for moneyThe beds were very good quality and the room was quiet.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I will pass on your kind comments to the staff. It is nice to hear that you took advantage of the Aura Lounge while you were here. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"On our way to Vegas"

4
16/11/2017

My daughter and I drove 15.5 hrs from Canada on our way to Vegas. We have stopped here before because of the great stay.... The rooms are good the pool is open 24hrs. And the breakfast is great. Only place we stay

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Kerry for taking the time to write a review about your stay at the Best Western Pocatello Inn. We look forward to all our returning guests and our friends from Canada. Thank you for being a loyal Best Western member. We hope to see you when you travel home.

"Everything was good"

4
14/11/2017

We had a good stay at this Best Western similar to the quality stays we have had at other hotels in this chain. The room was quiet, clean and the amenities were as expected here. The breakfast was enough to get us on the road quickly and lasted until lunch.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Doug for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad that you enjoyed your stay and took advantage of the breakfast. I hope that you will stay with us again the next time you are in Pocatello and we look forward to your return.

"Great Stay"

4
08/11/2017

Mom, Dad and Adult daughter, stayed , enjoyed the pool, rooms were great. Hot breakfast and fruit. Comfortable beds really enjoyed our stay. Julie at desk was helpful in advising us of a restaurant for supper and said they also give discounts to Best Western guests. Had a Canadian gift card, would have liked to do a stay in St George at BW but no accomadations, also in Mesquite . NV

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Margaret for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear that a guest enjoyed their stay. I am glad that you were able to take advantage of the pool. It is always fun to visit with our guests from Canada. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Inexpensive but noisy"

3
06/11/2017

Our room was on achiever and had two windows plus was next to the door that went outside the hotel. I woke up to outside noises and people coming in and out all night long. Bed wasn't awful but not great either

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I want to apologize about the noise. We hope that you will give us another chance the next time you are in the area.

"Nice stop and great sleep"

4
04/11/2017

We enjoy the Pocatello area and try to stop here when possible. The BW here is excellent. Not sure if it is a new property or renovated but it is clean, fresh, up to date and the staff are friendly and helpful. Would recommend it to friends and we will stop here the next time through.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. One of the highest compliments that we can receive is that you recommend us to your friend and family. I am glad that you enjoyed your stay. We hope that you will visit us again the next time that you are in Pocatello and look forward to your return.

"Worst stay ever in a B.W. Hotel."

2
30/10/2017

The beds were awful. Mattresses need replacing. Heating system did not work. Best part of the stay was breakfast. Front desk staff did not even say “sorry” when I reported the problems. We have been staying at this hotel twice a year for the last four years. Won't be staying there again.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations while you were with us. I know that we will be replacing the mattresses soon. I will also have maintenance check the heating system in that room. I especially want to apologize about the front desk. This is unacceptable and will be addressed. We always appreciate our returning guests and would hate to see you not stay with us the next time you are in the area. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Pretty good"

4
30/10/2017

Pretty good value seemed clean, friendly staff, breakfast was ok, quiet and comfortable. Easy to get to, just off the interstate. With many hotels in the area I thought the price might be a little lower, but it's all good

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I appreciate your feedback about your stay. We hope that you will stay with us again the next time you are in the area.

"Wonderful hotel at a great price"

5
27/10/2017

We keep coming back to this Pocatello Best Western hotel. It is clean, the staff is friendly and helpful. Nice jacuzzi and pool. A home away from home. Convenient location to the college. Never a complaint in the numerous times we've stayed here.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn and being a loyal Best Western Member. We always look forward to see returning guests. It is one of the highest compliments when a guest keeps coming back plus it is like an old friend coming for a visit. We are looking forward to the next time that you return.

"Great hotel but with a surprise"

4
26/10/2017

We were not notified that our upgraded room was in a wing with unsupervised school children attending a choir competition. When the busload of children arrive, it was expected that there would be a little noise. However, with door slamming for several hours, loud voices, knocking on the adjoin room door, etc., this was not a very nice stay. When we checked out, we mentioned to the clerks that the children were unruly and we should have been notified of the situation. Their response: They are here for a choir completion and they were not unruly. So, very nice room with a big surprise.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize about the noise from the kids in the choir and the response from the front desk. If this should happen again please call the front desk and they can talk to the school director to get the kids to quite down. We want all our guests to have a relaxing comfortable stay. I also want to apologize for the response that you received when you checked out. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

"Comfortable Stay"

5
25/10/2017

We have stayed at this hotel numerous times during the last four years. Have always found the accommodations comfortable. The staff is always friendly and go out of the way to make our stay pleasant. The location is within easy walking distance to several restaurants and the freeway is very accessible.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Keith for taking the time to write a review about your stay at the Best Western Pocatello Inn. We always look forward to see our returning guests. It is like family coming for a visit. I will pass on your comments to the staff. We hope to see you again the next time you are in Pocatello and look forward to your return.

"Great First Impression"

5
25/10/2017

Overall 5 stars to check in to check out- thank you. Quit room to work in as well as sleep. Front desk host was very attentive, informative and kind. I wanted to inquire about the rewards program...she asked and offered before I asked... love that.

"Great Accommodations"

4
24/10/2017

Great place to stay. Clean, friendly staff & atmosphere. Breakfast was very good with a nice selection of breakfast items & a large bright room. A few good restaurants nearby that we enjoyed. A little disappointed with their handicap ramp service. I don't know if they are working to improve it as it had yellow tape around it & a big sheet of plywood to help a person pull up your suitcases. It worked but an actual eyesore!!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. Thank you for the feedback on the handicap ramp, we are in the process of renovating the ramp. What you experienced is just temporary. We appreciate your concern. We hope that you will visit us again the next time you are in Pocatello and look forward to see you again.

"Best Western is BEST!!"

5
23/10/2017

Great staff, clean, modern, great breakfast!! We were greeted by a wonderful lady at the front desk, she upgraded our rooms to keep us all together and had a wonderful attitude. The cleaners did a fantastic job and the breakfast crew did as well.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Chuck for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are so glad that you enjoyed your stay. I will pass on your kind comments to the staff, this will make their day. We hope that you will stay with us again the next time you are in Pocatello and look forward for your return.

"Comfortable Rooms"

4
19/10/2017

Loved the updated rooms, comfortable beds, and nice shower. The tiny area where the bathroom sink is located could present a bit of a problem though to a larger person. The on premise lounge (The Cotton Room) is great, and in addition to a full bar it also has a nice selection of food items on it's menu. Complaint wise, parking isn't close by unless you come in early and there's definitely a deficit on baggage carts.

"Fun great place"

5
17/10/2017

Great place it is lots of fun really really good beds quiet rooms with great shower nice spa area with excellent up to date exercise equipment and its of it Breakfast was excellent with very good service

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear when a guest enjoys their stay. I am glad that you took advantage of the Fitness Center and the hot tub. We hope that you will stay with us again the next time you are int he area and look forward to your return.

"Loud Room"

2
16/10/2017

Plumbing was extremely loud along with the refrigerator and air conditioning unit. You could feel all the springs in the mattress and the room smelt old. I would not stay here again. Disappointed with my experience. Should have spent my money somewhere else.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations and for the noise. I will pass on your comments to maintenance and have them look into the noise. I will also let Housekeeping know about the smell. Thank you for letting us know, we appreciate your feedback. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Average, dark room"

3
13/10/2017

Our room was dark and had a strange layout. There was a counter space in the bedroom but the sink area outside the bathroom was very tiny. Hardly enough space for one person, let alone two. There are lots of motels in Pocatello so we will likely try a different one next time.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay. I would like to apologize that you did not enjoy your stay. We hope that you will give us another chance the next time you are in the area.

"Business Stay"

3
12/10/2017

The hotel and staff were very competent. The room was clean and nice, however the heating/cooling unit is located right next to the headboard of the bed and is very noisy! The constant turning on/off of the unit interrupted my sleep during the entire night!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay. I want to apologize about the AC unit in your room. I will pass this on to our maintenance to look at. I appreciate your feedback. We hope that you will give us another chance the next time you are in the area.

"Cruising through the states"

5
09/10/2017

So I'm always staying at BW and I'm not to fussy but this time was a little different and believe me im.far from perfect lol..but wasn't offered the usual rewards and my room had empty water bottles and papers on the floor when I walked in.only concerning to me because I thought maybe some one had been in there or whatever.. I was to tired and let them know the next morning..other then that which is really minor everything was great

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Gerald for taking the time to write a review about your stay. I want to apologize that the room was as clean as it should have been. This does not meet our standards and it has been addressed with the housekeepers. Thank you for being a loyal Best Western member. We appreciate your feedback and hope that you will stay with us again the next time you are in Pocatello so that we can have another chance to provide you with a superior experience.

"Nice place to stay"

4
09/10/2017

This was a nice place to stay. There was no smoke smell in the room (many hotels I stay at in "non-smoking" rooms still smell smoky). Pet friendly is a plus, and the rooms were really nice (many pet-friendly hotels have rooms that are not that great). Great breakfast - best eggs at a continental breakfast that I've ever had. Only problem was the weekend we were there they had some plumbing problem - our sink kept bubbling and backing up several times over the weekend. I suspect that this was just a freak random occurrence. I would stay here again if passing through Pocatello.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I want to apologize about the plumbing and thank you for being so understanding. It is a compliment when a guest tells us that they will stay again. We are looking forward to your return.

"Service needs improvement"

2
09/10/2017

During my 21 day stay, the food service was excellent, usual fair but the appliances did not work and the Staff did not inform me that the passcode for the internet changed monthly. I stayed here because I was suppose to be able to cook and use the internet, no one helped me get it fixed. I found the circuit breaker myself in the closet near the door. I had to go to the desk, no one spoke to me at the desk to help, and inquire about the internet. Not a friendly place to stay, Staff on cell phones, calls, ignores guests

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not meet your standards. This is not acceptable that the front desk did not help you when it was needed. I will pass this on so that it will not happen again. Again please accept my apologizes for your inconvenience.

"Good stay"

4
07/10/2017

Check in was bright and cheery, efficiency with a smile. The hotel layout is a bit convoluted but they have good maps and directions so it wasn't a problem. The lobby, hallways and room have been nicely refurbished and are quite attractive. No so much the bathroom - old tub, tile somewhat battered and chipped, but very clean so it wasn't really an issue, just odd. There was a bit too much furniture in the room, so it was quite crowded and a bit awkward with a couple of suitcases. The bathroom is huge, so we put one suitcase in there and we were fine. Beds were getting a bit old, not the nice pillow top mattress BW usually has, but it was okay and had a pretty good night's sleep. Breakfast was the usual morning fare, with lots of variety. Morning staff were not nearly as friendly and cheery as the check in personnel the evening before, but we had done express checkout so didn't have to do much with them. All in all, much better that most hotels in the price range, but not quite up to what one would normally expect from Best Western.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn and being a loyal Best Western member. We are glad the you enjoyed your stay. Thank you for your feedback about the room. We hope that you will stay with us again the next time you are in the area.

"Good access to restaurant"

5
05/10/2017

Applebee's is right next door and you can order ahead and pick it up. Very convenient if travelling with a dog. My husband does not do stairs very well and there was no way to get to the breakfast area without going up a flight of stairs.

"Poor service"

2
02/10/2017

Misleading presentation on internet about being newly renovated. Only the lobby and common room as far as we could tell. Staff was unhelpful when asked. Checkin staff was robotic and stone faced throughout.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations. The hotel finished the renovations in May of 2016. All the rooms were painted, new carpet, and furnishings. I am sorry that you felt that they were not up to your standards. I will pass on your comments about the staff so that this can be used in training. We pride ourselves on our customer service and I appreciate your comments of what happened while you where staying with us.

"Great overnight hotel"

5
02/10/2017

This multilevel hotel is great for both business and leisure travelers. There is lots of parking, and there are lots of good clean rooms. The spa is not as nice as I would have expected but the pool is open 24 hours a day. Break fast is good, and the customer service is great. We were able to check in quickly even arriving a few minutes early. The internet worked well, and the room was clean and close to one of the many parking areas.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
thank you Neil for taking the time to write a review about your stay at the Best Western Pocatello Inn. I will pass on your kind comments to the staff. We are glad that you enjoyed your stay and hope that you will stay with us again the next time you are i the area. We look forward to your return.

"Good for the price"

4
01/10/2017

Hi, this is our 2nd time at this hotel. The rooms are clean and updated. The breakfast is very good. The customer service is top notch. I wish the beds were less hard and the rooms are larger. We were able to change our room because the one we were in was so small 2 people could not pass one another at the end of the bed. The ladies at the front worked with us to fix the problem.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Melinda, thank you for taking the time to write a review about your stay the Best Western Pocatello Inn. It is nice to hear when a guest had a good experience with our staff. The front desk staff always want to help if it is possible. They try to help each guest so that they have a comfortable relaxing stay. We hope that you will stay with us again the next time you are in the area.

"Good for overnighter"

4
30/09/2017

Newer hotel clean rooms, weird narrow sink area next to bathroom, none of the outlets would hold any electrical plugs so I had to prop them up to charge phone and tablet etc, no big deal just an issue, comfortable bed, a bit pricey, close to restaurants. Room was quiet, hotel was full up. Located on step graded site near top of a hill for a view of surrounding hills.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed your room and found the bed to be comfortable. We hope that you will stay with us again the next time you are in the area.

"Hard to find but"

4
25/09/2017

I had to use google maps to figure out how to actually get to the hotel, but it was a nice clean hotel with a good set up. The only downside was thin walls and loud door locks resulted in a night with little sleep.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Tara for taking the time to write a review about your stay. I want to apologize about the noise. We hope that you will stay with us again the next time you are in the area.

"Large hotel"

4
24/09/2017

This is a very large hotel. Good size rooms which were clean and comfortable. Breakfast was the standard fare. We would stay here again. We didn't use the pool but it is open 24 hours. Be aware that there are no elevators. We only had about 7 steps to go up to our room from the parking lot.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. One of the highest compliments is when a guest says that they will return. We always look forward to our returning guests. Maybe the next time you are here you can take advantage of the pool and hot tub. We are looking forward to your return.

"Best Kept Secret in Southeastern Idaho"

5
20/09/2017

We stayed in one of the Suites and it was AWESOME! That's right I said it Best Western Pocatello Inn has one of the nicest cleanest suites I have stayed in, as a Diamond member I have seen them all and I was so shocked at how big and open this hotel is. Every time I have business in Southeastern Idaho I am going to stay at this Best Western.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for writing a review about your stay at the Best Western Pocatello Inn and also for being a loyal Best Western Member. Congratulations on being a Diamond member. We are glad that you enjoyed your stay and found your room to be comfortable. We enjoy our returning guests and look forward to see you again.

"Our stay in Pocatello"

5
18/09/2017

We were very impressed with the hotel. The staff was friendly and helpful. The bed was incredibly comfortable and we had a great night's sleep! Breakfast was very good. They had a good selection and everything was fresh and tasty.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I will share your kind comments to the staff. It is always good to hear when a guest has a restful stay. We hope to see you the next time you are in the area.

"Awesome Hotels!"

5
18/09/2017

I stayed at 4 different Best Westerns on my trip and they were all uniform, clean, had breakfast and internet included and they were friendly. I could also get them on the phone and didn't have to do it on the internet! I really appreciate that as well! Overall, I would recommend them to anyone traveling cross country.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad that you enjoyed you stay. Thank you for being a loyal Best Western Member and we look forward to your return.

"Best Western Pocatello"

5
18/09/2017

Everything was above and beyond my expectations.The breakfast choices were excellent. I travel every week for my job and will look at Best Western more often for my hotel needs. The staff was very professional and courteous.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. Thank you for being a loyal Best Western Member. We hope that you will stay with us again the next time you are in the area.

"Friendly Help"

5
17/09/2017

Room was clean and the bed was comfortable. Julianna at the front desk was so helpful and kind even funny. The hot breakfast was good as well.We would definitely recommend this hotel. Pool and hot tub were available but we didn't use,

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed your stay. We hope that you will be able to take advantage of the pool and hot tub the next time you are in the area.

"Nice updated hotel"

5
15/09/2017

Very nice hotel, very obviously updated. The bar inside has a divey (in the best possible way) feel and the rest of the place feels new. TVs were HD and it showed. Staff was friendly and fast. Has a pool and breakfast but I wasn't able to try out either. Beds were comfortable it was close to town and quiet.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I will pass on your kind words to the staff. We hope that you will stay with us again the next time you are in Pocatello and will be able to take advantage of the pool and hot tub.

"comfortable, reasonable."

5
12/09/2017

Reasonably priced, clean room and lobby; polite, professional staff. Breakfast had hot and cold options, the usual (sausage, eggs, toast, gravy, biscuits, yoghurt, etc). Did not have an elevator in the stand-alone wing our room was in. I'm 67, in good shape, but prefer to have an elevator when hauling luggage.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad to hear that you enjoyed your stay. I will pass on your comments to the staff. The next time you stay please let the front desk know and they will be happy to get help for you with your luggage.

"In-Room Water is Much too Soft"

3
09/09/2017

We would definitely recommend this hotel to anyone...except that the sink and shower water is much too soft. That alone will keep us from booking this hotel in the future. Other than the soft water problem, everything else is fine. The location is near I15 and near several very good restaurants.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay. I am sorry that the water was too soft for you. It is a very high compliment when a guest will recommend our hotel. We hope that you will stay with us again the next time your are in Pocatello.

"Great place for pets"

5
09/09/2017

Superbly clean and nice hotel. Pet rooms are tiled so no worries if there's an accident. Very friendly staff. Will stay again. Great continental breakfast and nice quiet place to stay. Very clean and up to date decor.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad that you enjoyed your stay. One of the highest compliments is when a guest tells us that they will stay again the next time they are in the area. We look forward to your return.

"It is a good hotel but if you want a lounge do not stay here"

3
08/09/2017

GReat hotel but if you want the lounge then i would not recommend. They are nice and the pool was indoors which was nice for my girls. But after a long day of being at the fair and wanting to have a nice cold drink, that is why we paid to stay here due to the lounge of walking distance. Then to find it was closed early! I am from SLC so having alcohol within close proximity was what I was looking for. I may stay somewhere else next time. If you do not drink I recommend this hotel 100%

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations. I am glad that you enjoyed the hotel but did not have a good experience with our lounge. Normally we do not close the lounge early. I am sorry that it was closed when you wanted to visit it. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Not as good as it used to be"

3
07/09/2017

Apparently under new management since we stayed here previously. Fitted sheet on bed was old and didn't fit, elastic was no longer stretchy. I was remaking the bed and flattening out the mattress pad all night long. No TV channel lineup or information on local restaurants in the room as most hotels have.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations. Thank you for letting us know about your experience with your bed and the suggestion of what you think should be in the rooms. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Comfortable place to stay"

4
06/09/2017

We stay here once or twice a year on our way to Montana. It is always comfortable, clean & the staff is very good. The breakfast is fresh, tasty & there is always a nice selection. Our only observation this year is that many small children are allowed to monopolize the spa tub & pool. I understand the pool but floaties & diaper babies in the spa??!! What are these parents thinking, not about their babies healthy. No chances of us getting in or even wanting to. Unfortunate that parents will let the kids do anything regardless of health concerns or other folks. Hotel itself is great.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Judi for taking the time to write a review about your stay at the Best Western Pocatelllo Inn. Thank you for being a loyal Best Western member and kind comments about the hotel. It is great to hear from our returning guests. I am sorry about the experience that you had with our hot tub and the children. We hope that we will see you again the next time you are traveling.

"very good hotel"

5
06/09/2017

We were staying a night after visiting Yellowstone national park. We booked this hotel because it is on the way to SLC. We very like this hotel and want to come back some other time. Very nice staff and good service and nice room. Convenient location to all the shops and restaurants.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear when a guest enjoys their stay. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Pocatello BW"

5
06/09/2017

We had made a arching loop from Casper, WY to Pocatello, ID and wanted to make sure we have a comfortable no hassles place to stay. The Pocatello BW certainly fits the bill along with a very nice breakfast the next morning as well. We will definitely stay here again.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad to hear that you enjoyed your stay during your travels. It is a compliment when a guest tells us that they will stay again. We are always looking forward to see our returning guests.

"Ok for a once night stay"

3
05/09/2017

The room we stayed in was small, but the main reason I'm only giving an average review is due to the AC unit in our room. It simply wasn't getting the job done...was not adequate in cooling the room. Other than that, the room was clean and the front desk staff was friendly & helpful, especially Mercedes. The location of the hotel couldn't be better and the breakfast has something for everyone. Overall, a good experience...just wish the AC was more efficient.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
That you for writing a review about your stay. I am sorry that the AC wasn't keeping the room cool enough for you. I will pass this on to maintenance, thank you for letting us know. I will share your review with the staff. We hope that you will stay with us again the next time you are int he area.

"Wonderful Staff, Dated Rooms"

3
29/08/2017

Stayed two nights at this hotel. The employees are all wonderful; all the staff members were so nice and friendly and were extremely helpful. However, the hotel itself is old and the rooms are really dated. The room we had badly needed new carpet, new flooring, the bathrooms are super small and old, the room had a bad smell (smelled like someone might have smoked in the room), and the bedding and other furniture really all needs to be replaced. Our roomed seemed dark and uninviting; glad we didn't spend much time in the room anyways. We felt like we had to keep our curtains closed because although we were on the second floor, the parking lot was almost directly out the window, and anyone could have seen right in to our room. The hotel is only two stories and no elevators. The lobby was nice and seemed more updated, same with the breakfast area. There was always ice water and coffee out in the lobby, which was really nice. The pool was right off the lobby and looked nice as well. The hallways and the rooms were what needed updating. The carpets and doors are old. The exercise room was okay, it seemed a little more updated, but only had a few cardio machines, although it was never crowded when I used it. I got a good deal on the price and breakfast was free and was never crowded.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations. Our property's renovation was completed at the end of May 2016 which included new carpet, paint and furniture in all the sleeping rooms. If you stay with us again you can request a room in a different part of the hotel. If there are rooms available the Front Desk Agent will be happy to help you get moved.

"greatest hotel in pocatello"

5
29/08/2017

This is the place to stay if you are in Pocatello area. Great location, close to good food and quiet. People are nice and welcoming. There is so much to see and do in this area. A wonderful trail system for hiking and biking.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Michael for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your time while you were in Pocatello. We hope tat you will stay again the next time you are in the area and look forward to your return.

"Pocatello BW"

2
27/08/2017

I have never left a bad review, but I think this motel is overpriced 25-30%, based on the age, and the sagging, hard, innerspring mattress in the room. Our sleep quality was very poor due to the mattress. Housekeeping needs some work too. Not awful, but just not up to Best Western standards, and definitely not worth the money.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations. I will pass on your comments to the Head of Housekeeping. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice place to stay"

4
26/08/2017

The hotel was located in a nice area. The rooms were comfortable and clean. The beds were very comfortable. Breakfast was good. The staff was friendly. We had our dog with on the trip and it was a nice place to stay with a pet. We would stay here again if we are in the area.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. We are glad that you found your room comfortable and had a relaxing stay. One of the largest compliments that we can receive is when a guest tells us that they will stay again the next time they are in Pocatello. We look forward to your return.

"Small room with loud air conditioner"

3
24/08/2017

Stayed for several days around the Solar Eclipse Day 2017. Very convenient to highway 15. Small room that appeared to be recently remodeled, although construction could have been better. Room features cold AC but is loud; if you're sensitive to noise, make sure you pack ear plugs.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am sorry that the AC was loud. We hope that you will stay with us the next time you are int he area.

"Ok stay, no elevators"

3
24/08/2017

We were on the 3rd floor , and have to bring all our stuff up 2 to3 times ... What a pain. The room was big and comfortable , but sink was so small ... What a joke . The breakfast was fine the standard stuff, cereal, oatmeal packets, fresh fruit( banana, apples, oranges) yogurt, waffle maker ... They have a coffee machine which was nice .. Dec, light, med dark roast, capppicano, etcc.. Hot choc machine for kids . The dinning room was big and clean .

"Awful night"

1
23/08/2017

Very noisy due to cheap construction. Person above my room sounded like a baby elephant as he walked around. AC used an Econ mode that denied my control of the temp. Sold-out made a move impossible. Area hotels all full. Don't

"OK but not great"

3
23/08/2017

We stayed here the night before and the night after the 2017 Solar Eclipse. Mostly it was fine, but the housekeeping was somewhat lacking. Our room was not ready until about 4:10 p.m., even though checking time is 3:00 p.m. The housekeepers left cleaning items in the room, and did not take them the second day. They left us only one facecloth for the 2nd day, and did not make up the pullout sofa/bed. Nothing major, but overall we were not particularly impressed.

"Pow Wow Hotel Stay"

4
23/08/2017

The Pocatello Best Western offered us a great place to stay while we were attending the Annual Sho-Ban Pow Wow. The room was spacious and the bed was comfortable, with refrigerator and microwave available. Nice staff.

"Best western Pocatello"

2
16/08/2017

Good attempt at updating this hotel, however you can't fix OLD! The room was updated somewhat old tub and shower. carpet was nasty especially on the stairs. There are no elevators and the rooms are very noisy. Carpets need cleaned!!!!!!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry Michelle that we did not meet your expectations while you were staying with us. We just had all the carpets steam cleaned the last couple of days. We are also in the process of replacing the tubs. Being as the property is as large as it is, it is taking a little while to get to all the rooms but they will be done. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Pleasant staff, older building"

3
16/08/2017

Best Western has done a great job to upgrade this location. However, the building still has an "older style". We did appreciate the "Family Suite" so that our family could all have beds to sleep in. The breakfast was fine and we were on our way the next morning.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that your family had enough room while you were staying with us. We hope that you will stay with us again the next time you are in Pocatello.

"Great Location"

5
16/08/2017

This is a very nice hotel ... the staff was friendly and helpful. It's located close to I-15 & I-86. The have lots of parking, and the pool stays open 24/7. There are plenty of restaurants in the area. The room was modern and very clean. I will definitely stay here again. I will definitely stay here again!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Stephen for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is rewarding when a guest tells us that they will stay again the next time they are in the area. We are looking forward to see you again.

"Very nice"

5
15/08/2017

We have always had good luck with best westerns so we stayed here instead of staying in lava Hot Springs. The room was a decent size and was recently updated. The room was clean, the beds are comfy, and they had a nice, full, hot breakfast in the morning. The dining room where they have breakfast was also very nice.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn and being a loyal Best Western member. We are glad that you enjoyed your room and found it to be relaxing and comfortable. I hope that you will stay with us again the next time you are in the area. We look forward to your return.

"Not sure how it can be a best western hotel"

2
15/08/2017

The team was very kind, but the room was everything but clean!! Big room with two queens but sheet and towels dirty and hairs in the tube!!! In my opinion to avoid, considering also the price above 100 € ...

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations. The issue of your room will be brought up with the Head of Housekeeping so it will not happen again. This is not our standard by any means and will be addressed. Thank you for bringing it to my attention. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Get a room on the first floor if you have a lot of luggage"

3
10/08/2017

Overall this hotel does the job. Good price if you don't mind to drive a little bit longer before going to Yellowstone. This hotel doesn't have elevators so you have to use stairs if your room is on the 2nd or 3rd floor. Kind of sucks when you you have a lot of luggage. Indoor pool with a good breakfast selection.

"Great last minute stop"

5
08/08/2017

Excellent property. It was a last minute decision to stop in Pocatello as we had planned on staying in Twin Falls. Was very happy with the property. Has a very nice pool area, clean rooms, comfortable beds and different pillows to choose from. Would stay here again.

"Handicap Stay away"

1
07/08/2017

This hotel is not set up and is actually dangerous for someone in a wheelchair. We stayed in the executive wing and the entrance is very unsafe for a wheelchair. The sidewalk had a couple of large gaps that my wheelchair wheel got caught in and then the slope of the entrance is so great that you could easily roll away before you could get yourself stoped

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations. We do have handicapped rooms in other parts of the other building that is wheelchair accessible. Next time you can ask the Front Desk agent to help you find one that will suite your needs. Our ADA guests are very important to us and we try our best to meet their needs. Again I want to apologize that you did not have a good experience while staying with us.

"Bad room"

2
06/08/2017

My room was awful. I heard every cough from the kid next door. Could feel the springs in my bed. The door did not shut tight so hallway noise was a problem and mildew in the shower. Breakfast was fine but by then I was cranky and tired. Not a restful stay. Glad I only booked one night. This first pic is the gap around the door. Second is mildew on shower ceiling.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations and that you did not have a relaxing stay while you were with us. I will pass on the photos to the Head of Housekeeping of the shower. This is not our standard and it will be taken care of. Thank you for bringing that to our attention.

"Might as well of slept in the hallway"

2
05/08/2017

Felt like we were sleeping in the hallway. The lights form the hallway were so bright comeing in around the door I might well of left a room light on as we slept. We anyone was in the hallway I could clearly hear the conversation.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations while you were staying with us. I will pass on your comments to Maintenance so they can check the door. Thank you for bringing that to our attention. We hope that you will give us another chance the next time you are in the area.

"Not good"

2
03/08/2017

I haven't gone to bed yet, because the people next door might as well be in the room with me. I can feel the springs in the bed. It's not good. Wish I'd stayed elsewhere. I can hear the toilet flush next door. That's not necessary. The room looks great, but it's not. This bed sucks and the walls are made of paper. Spend the extra money and stay somewhere else.

"Nice place to stay"

4
31/07/2017

All the staff was very helpful, the bed was comfortable, the breakfast was decent, the express check out was a breeze. All in all, we were very well taken care of. The next time we are in this area, we will stay here again.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you David for taking the time to write a review about your stay at the Best Western Pocatello Inn. I will pass on your kind comments to the staff. It is rewarding when a guest tells us that they will stay with us again the next time they are in the area. We enjoy seeing our returning guests. We will be looking froward to your return.

"Family of 6 July- 1 nt stay"

4
31/07/2017

We had 2 queens and a pullout. Room was a good size. It was upstairs but parking was near. We used the pool and hot tub area as our 4 boys are water kids. The pool was a typical hotel pool as was the hot tub. Both seemed to be in fine working order. We had breakfast there and it was fine as well. This is a typical hotel with standard amenities. Well worth the price for a family of 6. We stopped here on our way from SLC to West Yellowstone.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad that you found your room to be relaxing and comfortable. It is rewarding to hear when a guest enjoys the pool, especially the kids. We hope that you will stay with us again the next time you are traveling though Pocatello and look forward to your return.

"Expected better"

3
31/07/2017

I expect the Best Western chain of hotels to deliver 'above the norm' service & amenities. This particular hotel in Pocatello, ID needs to update their standards. Their most immediate need are better mattresses! The room itself is clean but has dark décor, poor natural light, dirty windows and 'iffy' internet service. The breakfast choices are mediocre. The bar/lounge needs more staffing, at least during a busy weekend when the hotel is busy (as it was when we were there). The pool is small and was extremely busy when we were there so didn't even bother to use it (although it is open 24 hours which is nice). All in all, I would choose another hotel in the future.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations. Thank you for your suggestion about the mattresses, I will pass it on to the owner. I am glad to hear that you did take advantage of the lounge while you were here. We hope that you will give us another chance the next time you are in the area.

"Small room and horrible bar tender"

4
26/07/2017

The room was so tiny it was difficult for two people to move around each other. The. Bar tender was so rude and attempted to steal my change. Other than those two short comings the beds were comfortable and the room was clean. The front desk staff was very nice and helpful.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I would like to apologize that we did not meet your expectations. I will talk with the General Manager about the lounge and your tip. This is not our way of doing business and how we treat our guests. The next time you stay please call and talk with our Front Desk Agents and they will be happy to find a room that suites your needs. We offer a variety of different room types. We hope that you will give us another chance the next time your are in Pocatello.

"Definately not the "best""

2
25/07/2017

Started off bad, got a disappointing room, switched too a better room? but still not good, beside the staircase and ramp outside next to window....noisy. Hotel is very dated! Tried the lounge, no wait staff in sight and the smell of grease was unbearable so we went to Applebee's just up the road. Everything about our stay was poor at best....usually stay at butte or Idaho falls but took a chance on driving a little farther. Boy was I wrong. I don't like giving such bad reviews but had to in this case. I still love the best western chain...just not this one!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations. I will pass on your comments to the staff in the lounge. We hope that you will give us another chance the next time you are in Pocatello.

"Crappy overall"

1
25/07/2017

To expensive, dirty, old carpet, old bed, old tv, old tv remote, old a/c unit, old room. Everything looked, smelled, and operated like it hadn't been used in years, or hadn't been updated or maintained for years. Booked 2 nights, stayed 1. Will not book again.

"Always Happy"

5
21/07/2017

I'm always happy to stay at the BW in Pocatello ID. This is one of my favorite hotels. Always friendly, always clean, always comfortable, with a Applebee's in the parking lot. Will be staying there again soon.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for your kind review about your stay at the Best Western Pocatello Inn. It is nice to see our returning guests. We are looking for ward to see you again.

"Comfortable"

4
19/07/2017

We stopped here as our first stop for our vacation and found the room comfortable and would stay again. The room was clean and comfortable and the staff was very nice and helpful. The breakfast was good and hot. I would recommend this hotel to anyone. We were just passing through so couldn't say more about the area.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your room. I will pass on your kind comments to the staff. One of the highest compliments that we can get is when a guest tells us that they will recommend us to their friends and family. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Very pleased"

5
18/07/2017

Was very pleased with hotel. Havent stayed at a Best Western before and now will stay there more often. Everyone was nice and made the stay pleasant. Also made sure we had all the information about the hotel.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write about your stay at the Best Western Pocatello Inn. I am glad that you had a good experience and will try other Best Westerns. We hope that you will stay with us again when you are in the area.

"Beautiful campus"

4
17/07/2017

The front desk lady was very welcoming and friendly. They were very efficient and used walkie talkies to check if a room was available yet. The interior was gorgeous. I loved the dark wood and there was coffee and much appreciated ice water. There was ample places to park even with a pickup and trailer or RV.The campus was very large and so pretty,it was very well maintained.Our room was very nice and clean. It was nice they had the air conditioning on before guest arrived. I enjoyed the very clean pool and clean hot tub. Idid use the exercise room and it had good air conditioning. The breakfast room was spacious and had very good food.For dinner you can walk across the parking lot and eat at applebees,which had good food.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are please that you enjoyed your stay and took advantage of the pool, hot tub and Fitness Center. I will pass on your kind comments to the staff. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Very Nice"

4
17/07/2017

First off let me say that Julianna and the front desk staff are amazing! I have stayed here a few times and they are so friendly, attentive and helpful! The rooms are clean, comfortable and quiet. There is also a lounge that serves bar food and drinks located in the hotel. This hotel is also within walking distance of a restaurant and has ample parking space, even larger vehicles.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Gordon for taking the time out of your busy schedule to write a review about your stay. I will be sure to pass on your kind comments to the staff. We are pleased that you enjoyed your room. I am glad that you took advantage of the lounge while you were here. We always look forward to see you when you are in the area.

"Best Western"

5
17/07/2017

Great Experience! Julianne the manager was so very nice and helpful. Room was awesome and so was the service here. I will definitely come back. The bed hurt my back but other than that it was perfect.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best western Pocatello Inn. I will be happy to pass on your kind comments. It is a very high compliment when a guest lets us know that they will return. We always look forward to seeing our returning guests. Travel safe.

"Nice hotel."

4
12/07/2017

This hotel is has a nice vibe and is clean. Pool is open 24 hours which is convenient. Beds were fine and breakfast is the the usual hot and cold items. 2 floors and no stairs. They offer help but wasn't mentioned at checkin. Staff was very nice. Emus

"A GOOD STAY IN POCATELLO IDAHO"

5
12/07/2017

When you are traveling in the Pocatello, Idaho area be sure to stop for a good night's stay at the Best Western Pocatello Inn. It is easy off and on of the freeway with a variety of good restaurants close by - some even within walking distant. The Inn is a beautiful hotel and is Pet Friendly and even had treats for my pets at check-in. The rooms are beautifully decorated, are clean, and have very comfortable beds and pillows for my good night's sleep. The people who checked me in were very friendly and lso helpful with answers to my questions about the hotel and about the Pocatello area. Breakfast is included and Melinda greeted me with a happy "Good Morning" and presented a full breakfast choice of delicious food. My overall rating of this facility is the BEST - and I plan to go back soon for another stay.

"Good place to stay i Pocatello"

4
11/07/2017

Decent stay at BW Pocatello! Clean rooms, comfortable bed, Better than average breakfast. Convenient location yet quiet enough. Nice little gym and an interior pool. We'll be back on our way back through.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for writing a review about your stay at the Best Western Pocatello Inn. I am glad the you had a comfortable relaxing stay. It is rewarding to hear that a guest will return. We enjoy seeing our returning guests, it is like family coming for a visit. Travel safe and we hope to see you again.

"Company Biz Trip"

4
10/07/2017

Very nice hotel, quiet, clean rooms and comfortable beds. AC is very good to control. Good choices for morning breakfast either hot or cold breakfasts. Ample, close parking. I had a room in the Executive Wing, not sure the difference, however it was a very good stay for the week.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Thomas for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am pleased to hear that you enjoyed your stay and the breakfast. We hope that you stay with us again the next time you come to Pocatello either for business or pleasure. We are looking forward to your return.

"Nice, Clean Hotel to stay"

3
10/07/2017

Best western Pocatello Inn in Pocatello Idaho is a nice place to stay for a night. It does get a bit crowed in the breakfast area, but the room is clean, and comfortable. Restaurants are nearby to walk to. Convenient to the highway.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We hope that you will stay with us again the next time you are in the area.

"Good Location"

3
06/07/2017

The exterior and staff were wonderful. However, the wing where we stayed didn't have an elevator and we stayed on the third floor. The coffee maker didn't work. You can hear the next doors TV or when they open/close their door. The overall stay was good though. It was close to the freeway and gas stations and the price was good.

"Pretty property"

5
05/07/2017

Stuck on road trip w/ broken down rv. Family disapponted cançelled disneyland, but happy with pool. Breakfast could have had more choices, better selection. Pool could have closed later. Room ac was warm.

"Summer reunion 2017"

5
30/06/2017

The best western was great . The lounge was where I had my diner and partied with some very nice strangers and a very nice bartender.The room was everything promised. The room was clean, the bed was comfortable and the coffee was outstanding.

"Good value. No customer service"

3
26/06/2017

Front desk and breakfast crew were not friendly. Ice machines not on 2nd floor. Pool was cloudy and kids did not want to swim in it. They couldn't see with their goggles on. It was nice to be able to walk down to the liquor store. Just down a block.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations. I want to apologize that you felt that the staff was not friendly. I will address this with the Department Heads as our number one goal is to make sure that our guests enjoy themselves and have a comfortable welcoming stay. Thank you for bringing this to my attention. We hope that you will give us another chance and will stay with us again for a better night stay and exceptional customer service.

"What looked like a great room, ended up being not so great."

3
26/06/2017

The fridge in the room was extremely LOUD!! It made this loud humming noise. We had to unplug it eventually to sleep. Also, the AC unit was also loud and every time it kicked on that night to cool the room it woke my husband up. The water temperature in the room was horrible. We had to keep the nozzle on the coldest setting, yet all we got was fluctuating cold and burning hot water. I had to shower 4 children and they were either screaming because of the cold water or the hot water burning them. It was extremely frustrating. It also was the same thing when the adults took showers. I told the personal at the front desk this and she wrote the complaint down. That was it. No sorry, no let me partially comp. your room, or give you extra points. I feel like when I pay over $100 for a room per night I expect that room to be in a good, comfortable, working order. When there's noises that keep us awake, or we are unable to even shower without burning ourselves, there should be some compensation offered.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations. Thank you for letting me know about the fridge and AC unit. I did talk with the Head of Maintenance and there was not any notes of the issues so I am having them work on it now. I also want to apologize about the temperature of the water changing while you and your family were using the shower. I do understand how this was very upsetting. Because of all the issues you have had we have added 2000 points to your rewards account.

"Thursday, June 22, 2017"

4
23/06/2017

Good hotel for the money. Rooms are comfortable. Would have liked a few more stations to choose from on the tv. Biscuits & gravy at breakfast are great. Pool & hot tub look relaxing, didn't have the time to use though

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear when a guest enjoys their stay. I will pass on your suggestion of offering more channels. We hope that you will take advantage of the hot tub and pool the next time you stay with us. We look forward to your return.

"average"

3
22/06/2017

Room was small and dark. Bathroom sink was tiny and mirror was too. Bed was great. Over priced if you ask me. Think I will skip Best Western. Pool was kinda murky and hot tub was difficult to get in and out of.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay. I am sorry that we did not meet your expectations. If you decide to stay with us again you can talk with the front desk and they will be happy to try to find you a larger room. We offer all different sizes and different bathroom floor plans depending on what you are looking for. Our prices our competitive with comparable hotels in the area.

"Great Place"

5
20/06/2017

The staff was very helpful and friendly. We were asked numerous times if there was anything we needed or that they could do to help. The rooms were clean, and well laid out. They had a nice breakfast with a good assortment of food items. The best part is that it is a pet friendly hotel, so our dogs were welcome. There were grassy areas for the dogs. There is easy access off the highway, and it is close to restaurants, and shopping. The wifi access was easy and worked outstanding.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Donald thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your stay. We understand how important your furry family member is and are always excited to meet them. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Visit to Pocatello Idaho"

4
16/06/2017

I rate this as a good Hotel. Will visit again. Rooms were very clean and well appointed. Breakfast was great. No complaints. It was a little hard to find as we are not familiar with Pocatello. Checkin was speedy which was very nice as we were on the road for about 20 hours. The hotel was quit and pet friendly. I liked the laminate floor rather than carpet.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed the pet friendly room especially after such a long trip. It is a compliment when a guest tells us that they will stay again. We always look forward to our returning guests.

"Utah booked so we Stayed in Pocatello...horrible decision"

1
14/06/2017

We were going to Ogden but all hotels were booked for a convention. We decided to stay in Pocatello instead since it was 6pm and I didn't want to get stuck with out a place to stay tonight. When we arrived I had to pay $165 (yikes...I paid $100 2 weeks ago on the way up). I had kids who all they wanted to do after 8 hours in the car was swim. When we got to the pool the hot tub was broken and there was throw up in the pool (puke...beyond gross). No one knew how to clean the pool, my kids were devastated and no one cared. I saw other kids swimming not 30 minutes later and they probably never knew about the pool. The hotel feels dirty and I am scared to eat breakfast in the morning. Very disappointed as we stayed at a lovely BW in Landon Utah on the way to Washington. My only saving part of this stay was the lovely lady who worked the lounge. I will never stay here again.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations while you were with us. I checked into if the pool was closed do to an issue with someone "puking" in the pool and I could not find that it was. If there had been we would have closed the pool and cleaned it thoroughly before letting anyone swim again. Our guest safety is our number one priority. I am sorry for the inconvenience about the Hot Tub, we were waiting for a part to fix the problem that we were having.

"Great Place"

5
14/06/2017

My husband and I stayed a night and enjoyed this hotel very much. Room was nice, bed comfortable and restaurant within walking distance. Very friendly and helpful staff staff too. Lication is good, right off freeway, but not so close to hear the noise. The property is uniquely laid out very nicely.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed your stay and found your room to be comfortable. We hope that you will stay with us again the time you are in Pocatello and look forward to your return.

"Great place to stay"

5
12/06/2017

We enjoy the service convenience and quality of this establishment. Will stay here again when we are in Pocatello. The pool was excellent and the hours are terrific. We only have good things to say about this motel

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
thank you Cheri for taking the time to write a review about the Best Western Pocatello Inn. It is rewarding to hear when a guest enjoys their stay. I am glad that you took advantage of the pool. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Poor customer service..."

1
09/06/2017

I've been staying at this hotel for over 10 years. Used to have a GREAT relationship with the staff, hell we even sent Christmas cards to each other. The way it is now I don't think I will ever be back. The service is not what it once was. I still love the best western brand just don't care for the service this location is now giving.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations the last time you stayed with us. Yes you had been staying with us the last 10 years but I see that last year you were with us only once and this year only twice. I am sorry Eric that you feel that you need to stop your business relationship with us.

"Priced a little high"

3
09/06/2017

The exterior and public areas are nice and clean. The workers are very friendly and helpful. The room was not very clean. The floor looked like it hadn't been vacuumed in quite awhile. The outlets didn't work. The bed was uncomfortable. We were there on a busy weekend so paid quite a bit for the small room we got.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry that we did not meet your expectations while you were staying with us. I will talk with the Head of Housekeeping about your room. The size of your room depends on what you booked. Next time you visit and would like a larger room please ask the front desk staff what we have available and they will be happy to help you.

"Good hotel. good location"

4
08/06/2017

the hotel is what you would expect at a best western. The pool was open 24 hrs which was nice. staff were very good and fast check in and out. easy to get to from the interstate. restaurants were nearby. and gas as well

"Good stop over"

4
07/06/2017

This is an older place, rooms could use a little updating, as they are a little dark. Bed was very comfortable and having a couch in our king room was nice. Staff was friendly. We didn't use the pool but it looked very inviting and it's nice having an on site bar and grill.

"Very clean and friendly"

4
07/06/2017

We got this room because we had enough Visa World Perks points to get a free room. We typically stay at other properties but we were pleasantly surprised at the appearance and cleanliness of the room and property. The bathroom was small but clean and for the value this is a perfect place for an overnight stay with my husband. The jacuzzi was broken but the front desk let us know that on check in. I would have liked to use it, but knowing before suiting up was helpful.

"Relaxing Stay"

5
02/06/2017

The staff at the hotel was very helpful. We felt welcomed immediately. The room was beautifully decorated, and the beds provided a comfortable night's sleep. They have a lounge onsite, and the breakfast bar had a good variety of options. I loved the cappuccino machine!

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Shannon for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you had a relaxing stay and enjoyed your room plus took advantage of the lounge. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"okay"

3
31/05/2017

The room was okay. The room was clean. The room needs updating. The staff was friendly and helpful. The hotel was near the freeway and easy to find. There are restaurants and gas stations near by. We didn't use the pool, but saw many people enjoying it. The breakfast was good.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay. I guess I am confused that you feel that our hotel needs updating as we finished a complete renovation last year in the sleeping rooms and public areas which included new carpet, paint and furnishings. I am glad that the staff was helpful while you were visiting. We hope that you stay with us again the next time you are in Pocatello.

"Don'r Expect A cleaned Room"

1
29/05/2017

We are Diamond members and frequently stay at Best Westerns so we know what to expect. The first night the place was fine, although the Wifi was pitifully slow and kept dropping.But the second evening sfter a long day of sight seeing we returned exhausted to a room that had not been cleaned, despite the "Please make up room" sign on the door. We phoned and were basically blown off--no apologies, no "I'm sorry", just "we can't do anything about it now." When? Tomorrow after we have checkednout? Really?

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Christine I want to apologize that we did not meet your expectations while you were with us. Thank you for being a loyal Best Western Elite Member. Housekeeping should always clean a room especially if there is a sign on the door and the Front Desk Agent should have tried to find a solution for you. I will follow up with both departments to find out what happened. Again I hope that you accept my apologizes for not getting your room cleaned as you requested. We hope that you will give us another chance the next time you are in the area so we can show you our superior service. When booking please ask for the Director of Sales and I will be happy to give you a discount the next time you stay.

"Good Location"

5
29/05/2017

This Best Western is located in a very convenient area to restaurants and services. Rooms are very comfortable and I enjoyed the hot tub for relaxtation. The front desk staff were friendly and accommodated our request for a ground floor room. The recommendation from them for a nice restaurant was perfect !

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Barbara for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are happy to hear that you enjoyed your room and were able to take advantage of the hot tub. I hope that you will stay with us again the next time you are in Pocatello.

"Great hotel"

5
28/05/2017

Room was nice, clean, vinyl wood look flooring was much better than carpet. I always travel with a ranch dog and it's important that I stay at a hotel that allows her to be with me. The staff was very friendly and even gave Sassy a milk bone on check in. the parking lot was large enough to accommodate my large horse trailer as well. Will definitely stay there again.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We always enjoy visiting with our guests special family members. I am glad that you liked the pet friendly room. It is rewarding when a guest tells us that they will stay with us again the next time they are in the area. We are looking forward to your return.

"Small but nice"

4
24/05/2017

Stayed the night in a king room. It was nice, but small. Had a couch and a chair l, a king bed, and a big screen TV on the dresser. The sink area, and closet were very small, as was the room for a king. Very clean, and shower was great. Coffee and hot water was cold in the lobby when we arrived. Only one person working so had to wait to check in. All in all, not a bad stay. $120.00 for a night, so fair in price. I'd stay again.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you Neva for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am sorry that the coffee and water was cold in the lobby. I will pass this on to our Bellman so they can make sure that it doesn't happen again. It is rewarding to hear that you will stay again. We are looking forward to your return.

"After check in everything's perfect"

5
22/05/2017

Never thought to stay at a best western, but was recommended by a friend, glad he did, check in was slow and unfriendly, then everything went perfect, breakfast was great, and the hole building was clean inside and out

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I want to apologize that you did not experience a good check in. This will be brought to the attention of the Front Desk Manager. We hope that you will give us another chance and stay with us again the next time you are in Pocatello.

"Best Western Pocatello"

1
17/05/2017

This is the smallest hotel room I have ever stayed at. As you can see from the picture, you can't open the door while someone is standing at the sink. I have been in RV bathrooms with more space. The room had no fridge and no microwave, and frankly not enough space to put them. How this hotel met Best Western's criteria is beyond me. There are several other nicer looking hotels on the same street, and I recommend you try one of them instead.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I am sorry Jim that we did not meet your expectations. We do have many different room types with different sizes of bathrooms. If you should stay again you can ask the Front Desk Agent what we have a available and what price you would like to pay. The room type that you booked was the economy room which is advertised as a small room.

"Hotel"

3
16/05/2017

Rooms seemed expensive. Very loud at night with kids running up and down hallway. Slamming doors. Hard to sleep. Will not stay there again. Pool looked nice. Food was good. Internet was good. Maybe crazy because it was a Saturday night.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay. I am sorry that there was so much noise the kept you up. If this should ever happen again please call the front desk and the Front Desk Agent will be happy to take care of it for you. We hope that you will give us another chance and visit us again the next time you are in Pocatello.

"Comfortable Hotel"

4
13/05/2017

Very comfortable nice hotel. It was clean, nice linens and comfortable beds. Seemed to have been recently remodeled so everything was clean and new. Staff was friendly and helpful. Breakfast was normal continental breakfast.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay. We are glad to hear that you enjoyed your stay. I will pass on your kind comments to the staff. We hope that you will stay with us again the next time you are in Pocatello. We are looking forward to your return.

"Very satisfied"

4
09/05/2017

I had a satisfying stay. the receptionist was very informative and helpful with questions. Rooms were clean and the beds were comfortable. The location was great as well. Easy access and parking. Breakfast was great.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad that you had a relaxing comfortable stay. We hope to see you again the next time you are in the area.

"Great"

5
30/04/2017

Great rooms great service the beds in room 271 are a bit on the hard side for me. I am put back that the staff doesn't know my name, they should because I stayed here every Monday for the last 7 months.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. Thank you for being a loyal Best Western member and the last 7 months that you have stayed with us. I do apologize that the front desk staff doesn't know your when when you are checking in. We are looking forward to see you again.

"Recommend."

5
28/04/2017

I have stayed here several times. I am a snowbird, traveling by myself. Age, almost 80 yrs. feel safe here. Convenient to restaurants. Looks family friendly, with kids having fun in the pool. Rooms quite soundproof.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Ann thank you for taking the time to write a review about your stay. It is such a compliment when a guest will recommend us and that you feel safe while you are here. We are always looking forward to see all our returning guests and to see you when you are heading south again for the winter.

"Comfortable Rooms. "

5
27/04/2017

Really enjoyed my stay. The rooms are quiet. Beds are comfortable. The lounge has a great selection of food items. Breakfast is great. The executive building has no elevator. Overall a great place to stay.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your experience at the Best Western Pocatello Inn. We are glad to hear that you had a restful and enjoyable stay. I hope that you stay with us again the next time you are in Pocatello and we are looking forward to your return.

"Make sure you ask about early departure and get it in writing."

3
24/04/2017

Beds are very hard.The Continental breakfast was average. The rooms were clean and spacious. The front end staff was not so good gave us wrong information about checking out, and leaving a day early ended up having to pay even though we told them that we were leaving in adequate amount of time.

Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that the room did not meet your expectations and that you did not find the bed comfortable. The Front Desk Staff should have handled your reservation differently but because of the discount you received it was a three night minimum stay which would have been explained to you when you booked the rooms. It has been brought up to the attention of the Front Desk Manager. She will talk with the staff about this and how to handle it in the future. We hope that you will stay with us again the next time you are in the area.

"Excellent Stay"

5
23/04/2017

The staff were all very friendly and helpful. The free breakfast was fantastic with plenty of seating. Very comfortable bed. Discount at restaurants within walking distance. Pool was clean. Will make this our go to hotel in Pocatello for all of our trips!

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay. I am going to share this review and kind words with the staff. When a guest tells us that they will stay the next time they are in the area is one of the highest compliments that we can get. We are looking forward to your return.

""Pros and Cons" for Best Western's Pocatello Inn"

3
22/04/2017

We visited as family from for two nights in April. The hotel was completely renovated in 2016, and the furnishings and fixtures are reflective of that renovation. We stayed in a 2 Queen, non-smoking pet room in the Executive Wing. PROS * Fully renovated 1 year ago; modern fixtures and furnishings. * Quick check-in was provided by Juanita; other great help was provided by Heather. * Small, but nice pool and hot tub; fitness room, too. * Free, hot breakfast (typical Best Western brand breakfast featuring eggs, sausage, waffles, cereal, bread products, fruit, yogurt, juice, and coffee). * Hilltop location not too far from Yellowstone Road and lots of restaurants. * Nice pet rooms, based on availability. We had pet room even though we didn't have a pet, but you couldn't tell. * Very clean! * Truly high-speed wireless internet (easy to log on, too). * Executive Wing. CONS * Buildings are definitely older; thin walls and floors. The sound of people walking the hallway above our room kept some of us all night. Doors are not hydraulic and slam loudly. * Renovation did not seem to find its way into the bathroom. * Despite us booking an "oversized room," it was actually smaller than a standard room in any other hotel I've stayed in. * Sidewalks are cracked, uneven, and the dangerous areas are not clearly marked. I tripped over several breaks, cracks, separations, or loose areas of walkway while staying here. * A couple minor maintenance issues in the room, but nothing needing specific mention in review. * No binder or folder of nearby restaurants, attractions, information, etc. in the desk. * No elevators that we could find or see on the hotel map (interesting, given that it's a Best Western). As one item that may not fit under pro or con (depending on your personal preference), the mattresses were extremely firm. For us, they were a bit too hard for our liking. This is not necessarily a negative comment, however, as many people prefer or require a very firm mattress. Pillows are plentiful and soft. Quantity of linen was nice--particularly the extra folded towels and washcloths already in the room. Also be aware that breakfast is in the main building that houses the lobby, East, and West wings, but the Executive "wing" is actually a separate building. Get ready for an uphill, brief walk to breakfast. Overall the visit itself was enjoyable, even though the sleep was not. The price is a decent value. If I was able to get a top-floor room, I'd give Pocatello Inn another go.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I want to apologize that you did not have a restful sleep while you stayed with us. Hopefully when you stay with us again the next mattress with be more to your liking. Thank you for letting us know about the issues that you had with the sidewalks, I will take this up with our Head of Maintenance and have him look at it. When you make your reservation the next time please let the Front Desk Agent know that you would like to be on the top floor. If we have it available they will be happy to get you one of those rooms. We hope that the next time you are in Pocatello that you will stay with us again.

"OK for the Price"

3
20/04/2017

The room was clean but small. This Hotel could use some upgrading. Breakfast was adequate but fresh fruit and yogurt would have been nice. Very convenient area, close to the Interstate and there are restaurants within walking distance.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Sharon for taking the time to write a review about your stay. We just finished renovating all the rooms and public areas with paint, carpet, and new furniture last May. We also added a new fitness center and guest laundry. Thank you for letting us know about the breakfast, there is always fresh fruit and a yogurt bar where you can many things to your yogurt offered every morning so I don't know what happened the morning you were staying with us. I will talk with the breakfast staff. We hope that you will stay with us again the next time you are in Pocatello.

"Great Location"

5
19/04/2017

I always stay at this location when coming to Pocatello. It is centrally located with several restaurant choices very near. The rooms are always neat and tidy. The staff is very professional. I prefer to stay in the executive wing of the hotel on the main floor. The rooms are quite spacious, and well appointed.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Robert thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It makes our day when we get to see returning guests. Thank you for being a loyal Best Western member. I will pass on your kind comments to the staff. We hope to see you again the next time you are in Pocatello and look forward to your return.

"Best western stay"

3
17/04/2017

Room was very dirty. Take your own wipes to wipe things down. Service was good and breakfast was decent. Close distant to basketball game locations and restaurants. Indoor pool and spa looked nice. Staff was very nice.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to take this time to apologize that the room did not meet your expectations. This is not our standard and it will be taken up with the Head of Housekeeping. If we would have known when you checked in our staff would have gone and cleaned the room to your satisfaction. Again we do apologize for the inconvenience that this may have caused.

"Remodeled"

3
15/04/2017

The best western was very nicely remodeled, it looks very updated. Good breakfast choices and the staff was always friendly and nice. We enjoyed the large in door pool and jacuzzi. They had cookies at the front desk each night. I only wish the bed would of been a better quality so I could of slept better.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Warren thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am sorry that the bed was not as comfortable as you would have liked. It is nice the hear that you did take advantage of the pool and hot tub while you were with us. We hope that you will stay with us again the next time you are in the area.

"Good business accommodations"

4
14/04/2017

This hotel is close to everything in town, it's easy to get to from the interstate and the rooms are nice. If you're in town for business or recreation, this is a convenient and affordable choice for you.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about the Best Western Pocatello Inn. Thank you for the recommendation, it is very rewarding when a guess recommends us. We are glad that you enjoyed your stay and look forward for your return.

"Nice and clean hotel"

5
12/04/2017

I stayed here while on business, I didn't reserve room ahead of time, but had a couple choices of hotels to choose from. I decided Best Western due to good experiences with the brand in the past. Room was clean and amenities were good. Will definitely stay here again in the future.

"Best Western Pocatello"

4
11/04/2017

The hotel and our room was very clean. All of the staff we encountered were friendly and helpful. The room felt a bit small with 2 beds and a large chair in it but was comfortable. We would stay here again.

"Do not stay here "

1
06/04/2017

First we didnt get the upgrade reward members recieve then husband was scalded in a faulty shower leaving burns on head and face then the housekeeper left our door wide open allowing my daughters lap top to be stolen. They refuse to accept responsibility for their gross neglegence resulting in physical injury and stolen property. Corporate also refuses to help. Disgusting pathetic display of how much Best Western cares about their loyal customers.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
We are sincerely sorry for the way the way you were treated as a Gold Member. This has been addressed with the Front Desk Agents. The issue with the shower faucet was fixed immediately. We are again deeply sorry that had happened to your husband. We still cannot prove that the door was left open. We did comp your four night stay for the shower and the treatment for being a Gold Rewards Member. Each Best Western is independently owned and operated. Best Western International cares deeply about their guests and especially their rewards members. Again we apologize for everything that happened during your stay and we understand completely about your frustrations.

"READING MATERIAL"

1
03/04/2017

The reading material, in the room, was not suitable . I would liked to have had more intersting reading material. The last time the reading material was excellant. Don't know dwdhy it changed . Managment couldn't answer m O well

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Management did answer your question previously. The owner can choose what reading materials are placed in the rooms. I am sorry that you feel that way about the reading material. Thank you for your feedback.

"Will definitely use again"

4
02/04/2017

First time staying at this particular Best Western, but I will definitely come back if my travels ever take me thru this location, very attentive staff and really clean. I definitely recommend this place to anyone.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad to hear that you enjoyed your stay. It is very rewarding when a guest will recommend us to friends and family members. We hope to see you the next time you are in the area and look forward to your return.

"Pricey, Noisy, Not our Favorite"

2
20/11/2016

OK, This is a beautiful facility and has some great people. But friendly and helpful people are pretty much expected any more and I would rather stay in a quiet but plain place than a noisy but beautifully decorated one. At this point I would point out that we stayed in the "Executive Wing" which is a separate three story building away from the main building. I suspect that staying in the main building would be much more pleasant but I can state unequivocally that staying in the Executive wing was not pleasant. We were on the second floor of the Executive Wing and there were no handicapped parking spaces for this floor. There was also no ice machine on this floor and the building has no elevator. The noise was horrendous. The doors are heavy and slam constantly. The rooms are equipped with the new "Blast Furnace" AC units which have no low fan setting to mask outside noise and provide pleasant ventilation. When they come on they fire up like a 747 engine and, having thoroughly disturbed you, shut off 30 seconds later... NOT A FAN of this type of unit! To make matters worse, there was a road right under our window and construction nearby. To add to this, the room was very dark. There were no overhead light fixtures, (a trend that we both thoroughly dislike!), and the wall and floor fixtures all had bulbs in them that were only marginally brighter than fireflies. Noisy and dark is not a good combination in a hotel room. The biggest plus to this location was the breakfast. The eating area was nice with good food and a lovely lady named Melinda overseeing it.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Mike I want to apologize that we did not meet your expectations while you were staying with us. I am sorry that you did not see the handicapped parking in the parking lot for the executive wing. I will let the maintenance department know about the noisy unit in that room so they can look at it. The next time you visit you can request rooms in the main building and if they are available the front desk agent would be happy to help you. I will pass on your kind comments to the breakfast staff. We hope that you will give us another chance the next time you are in the area.

"Not As Impressed as Last Time"

3
19/11/2016

I stayed one night at the Best Western Pocatello in Pocatello, Idaho recently. As usual I requested a top floor (2nd story) room even though there was no elevator. The desk hosts were friendly and helpful including those on duty in the evening and also those in the morning. The room was clean and had good lighting (at first) and included a microwave, TV, and mini-fridge. I found the room an online service for about $80. As my evening progressed I found several items in both the room and hotel that needed maintenance attention. My biggest concern was that one of the wall outlets appeared to have a loose wire in it because as I would sit on the bed the table lamp would turn on and off. The mattress was rubbing on the lamp cord. I tested both receptacles in the outlet and found the same result, i.e. flickering lights. I decided to unplug the lamps from the outlet. I also heard the sound of running water which I determined to be coming from the toilet tank which apparently needed to have its float adjusted. While taking a shower I noted that the shower pipe was loose in the wall and had no cover around it to prevent water from entering the wall. As I was locking the door for the evening I noticed the safety latch was nearly torn off the door. Walking up and down the stairs I noticed the handrails were wobbly and some of the balusters were bent. This property seems to be cheaply built and definitely needs some maintenance. I notified the desk employee of the room deficiencies upon checkout and she thanked me. I rate the Best Western Pocatello as 4 for cleanliness, 2 or 1 for safety, quiet as 5, and cost as 5. Overall, I rate this property as 3.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay. I will pass on your comments to the Maintenance staff so that they can look into the items you listed. We do appreciate you for letting us know what you found. We hope that you stay with us again the next time you are in Pocatello.

"Friendly staff and comfortable stay."

4
18/11/2016

Very nice reception staff, room was clean and neat. My only complaint is similar to other hotels, the bath room exhaust could wake up the dead. But we will return, probably sooner than later. Breakfast was quite good and the dinning room is 5 star class.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Bob for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you had a relaxing still. One of the highest compliments is when a guest returns. We hope to see you soon and look forward to your return.

"Terrible experience."

2
17/11/2016

We stopped early in the afternoon Pocatello because we wanted to eat at the Sandpiper Restaurant where we have been before. We quite often stay at Best Western hotels and because of the proximity to the restaurant and the fact that the exterior appeared to have been recently renovated we decided to stay there. We were put in a separate building on the second floor and although the room was clean the carpet was almost worn through. We found that the sound from the top floor was not muffled at all. We could hear every footstep from above even although we could tell the occupants were not stepping loudly. Similarly, the sound from the hallways was very loud with doors slamming. In fairness, there was no sound between rooms. I used the spa pool and found it to be very relaxing. Breakfast was adequate and the staff were as accommodating as they could be. Although we generally stay at Best Westerns, we will not be staying at this one in the future. It appeared that the whole budget had been spent on exterior appearances although hopefully the main building has been renovated better than the annex.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Ron I want to apologize that we did not meet your expectations while you were staying with us. We just renovated all the rooms in both buildings so I guess I am a little confused being as all the carpet was replaced by April. The next time you stay you can request a room in the main building and if we have one available the front desk agent will be happy to help you. I am glad that you took advantage of the spa and pool and found relaxing after traveling. We hope that you will give us another chance the next time you are in Pocatello.

"Recently renovated and very nice"

5
16/11/2016

The front desk girls were the best. They were extra nice and went above and beyond to make sure that you had everything that you needed and that your room was comfortable, which it was. Everything was clean, new and nice. Breakfast was great and they have a cappuccino machine which was surprisingly very good.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time a write a review about your stay at the Best Western Pocatello Inn. I will pass on your kind comments to the staff, this will make their day. We are happy to hear that you enjoyed your room and had a comfortable relaxing stay. We hope that you will visit us again the next time you are in Pocatello.

"Another pleasant stay"

5
14/11/2016

I make it a habit to stay at Best Western. For the reason that they are consistently a good place to stay and reasonably priced. This one in Pocatello is no different. It was clean and quite with a friendly and knowledgeable staff. I will put it on my list of places to stay while travelling to CA.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn and thank you for being a loyal Best Western guest. I am glad that you enjoyed your stay. One of the highest compliments is when a guest returns. We are looking forward to see you soon.

"Terrible Customer Service"

3
13/11/2016

Took a group of people for a sports activity and assistant General Manager needs to get a refresher on customer service and hospitality. Will not go back. Rooms were as expected and the breakfast was adequate. Staff may be tired of dealing with groups who have some special requests?? School principal was treated with distrust and abrupt, rude attitude. Not nice!

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations while your group was here. The General Manager is very concerned about what happened and would like a few more details. Can you please email her at [email protected] so that we can make sure this doesn't happen again. I hope that you give us another chance with your sports group.

"much older inside than outside"

3
11/11/2016

A herd of elephants were assigned the room above us. The building inside was much older than we expected. If you stay here avoid the business wing... there is little to no sound proofing between floors. Had to go outside to access the hot tub.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay. I want to apologize about the noise that you experienced from the room above you. In the future if this happens again you can let the front desk know and the front desk agent will be happy to ask them to quiet down. Also when you are checking in and would like to stay in the main building you can ask the front desk agent what we have available and they will be happy to accommodate your needs. We hope that you will stay with us again the next time you are in the area.

"Nice hotel but...."

4
11/11/2016

Hotel is nice, would stay there again. Rooms are clean. Staff are pleasant. Would NOT book through Best Western website, does not have the lowest price (some over 30%+ higher) and doesn't price match like it "guarantees".

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Jessica thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your room and the staff. I will share your comments with them. We hope that you stay with us again and look forward to your return.

"Best hotel"

5
07/11/2016

What a great hotel. Very clean, calm, friendly staff, great atmosphere for such a nice price. I had veeeerryyy good sleep in this hotel! The one thing that I didn't like was the material of bed sheets. I prefer natural fabric.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you had a comfortable restful stay. We hope that you will stay with us again the next time you are in Pocatello.

"Noisy but nice"

4
06/11/2016

I was upgraded to a queen suite because of my diamond club status. However the room was super noisy during the night. Everything else was super nice like Juanita at the desk. Breakfast included the usual but it was very clean and well-supplied. The pool is open 24 hours and was always busy. I would definately stay here again just not in room 110.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that you did not get he rest that you needed during your stay with us. If you let he front desk agent know about the noise they will contact the guest making the noise and ask them to quiet down. It is a high compliment when a guest says that they will stay with us again, thank you. When you return you can request not to be in room 110 and the front desk agent will do their best to help you. We are looking forward to your return.

"BEST WESTERN POCATELLO INN"

2
02/11/2016

We checked into this hotel in a driving rain storm. The instructions to find our room were not very good. The buildings are not marked so of coure I went to the wrong one.After searching the entire building back out in the rain to the other building and our room. The floor we were on did not have a ice or vending machine on it had to go up or down one flght for them.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Norman I want apologize that you had such a hard time with the buildings especially in bad weather. I will talk with the Front Desk Manager about this so that she can use this as a training tool so that it doesn't happen again. We hope that you will give us another chance and stay with is again the next time you are in Pocatello.

"Great staff, super clean and spacious room"

4
01/11/2016

We had a great check-in, clerk was extremely courteous. As we had been there before she was able to check us in quickly. Room was very clean. We were impressed. Location was good, easy to get too, and get back on the freeway

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Linda thank you for writing a review about your stay at the Best Western Pocatello Inn. We always look forward to see our returning guests. It is like having family come to visit. I will pass on your kind comments to the staff. We are looking forward to see you again.

"Great value"

5
01/11/2016

We really enjoyed our stay at the Best Western. This is a convenient location for those travelling south. The room was very comfortable and the TV was fantastic. The breakfast was also excellent. We would gladly stay there again.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad to hear that you enjoyed your stay and found your room to be comfortable and relaxing. We hope that you will stay with us again the next time you are in Pocatello.

"Friendly staff"

4
31/10/2016

Very few rooms were left as cross country track was at every hotel-we didn't make a reservation as we were expecting to drive home that night-but we stayed-room was nice but VERY EXPENSIVE! Breakfast was good and every one was friendly.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad that you enjoyed your room and had a restful stay during your trip. The price of the room is comparable to the hotels in this area. We hope that you stay with us again and look forward to your return.

"Southbound One Night Stay"

3
30/10/2016

Overall was good but rooms were tight for space. Staff lacked experience but were courteous. Don't arrive before 3. Breakfast was excellent, good variety and hot. Wifi was good and the fridge and microwave was a bonus. Location off I-15 was great, easy in and easy out. Very convenient to Applebee's, within walking distance.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Dreke for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed your room. If the room is ready we will let you check in before 3 depending on how busy we were the night before. So if you are in town earlier next time please give us a call and if the room is available the front desk agent will be happy to help you. We are looking forward to see you the next time you are in the area.

"Good bang for the buck."

4
27/10/2016

If you are looking for a clean place to sleep with good wi-fi and breakfast, I think this is your best option for the price. Beds are comfortable. The location is right, about 8 minutes from downtown. If you aren't ok with stairs be sure to tell staff as there are no elevators in some buildings. I had a hard time lugging large bags up and down stairs.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Michael thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad to hear that you had a comfortable relaxing stay. We hope that you stay with us again the next time you are in Pocatello.

"Convienent location"

3
26/10/2016

We picked this facility based on reviews and convenient location. The room was good except the vanity area being very cramped. We enjoyed the breakfast are and location near other dining options. Easy access to I-15 made our start the next morning very easy.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Jerry for taking the time our of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. I am glad that you found the room to be comfortable and relaxing. We hope that you will stay with us again the next time you are in the area.

"Mixed bag"

3
25/10/2016

Large king suite for $101 including tax. Easy on off freeway. Flat screen tv, microwave, and fridge. Comfortable bed, good towels. Good hot complimentary breakfast. The desk clerk, Mercedes, was very friendly. The bad stuff was mold smell in bathroom area. There was carpet covering the bottom of the vanity. Both the vanity and the carpet had mold. Room 105. Each time we went out there were one to three employees smoking at the entrances. I would think management would have a designated smoking area, away from their guests. If not for the mold and the employees smoking at entrances, they would have gotten 4-5 stars

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize Mary that we did not meet your expectations. I am passing on your comments to the Head of Housekeeping so that she can look into the issue in the bathroom. This is not our standards for the property and it will be corrected. Thank you for bringing this to our attention. I will also pass on your suggestion about the employees smoking outside. We hope that you will stay with us again and look forward to your return.

"nice hotel"

5
16/10/2016

Hotel nice and near the freeway, easy access. The breakfast was good. The staff really helpful regarding where to eat. They told us where Texas Roadhouse was and told us that we should show our key and get a 10% discount, good.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that the staff helped you to find a place to eat dinner. We hope that you will stay with us again and look forward to your return.

"Best Option in Pocatello"

4
15/10/2016

Good location just off I-15 and near I-86 but a bit tricky to find as its tucked behind other hotels. The staff were the friendliest people I've ever encountered and the entire property is spotlessly clean. Our 2nd floor corner room was rather large but the way its designed made it hard to maneuver around while the bathroom had too much space that could've been used within the room. One window was flush against the roof of the pool which wasn't exactly scenic. Free wifi worked well except at one point it disconnected w/o alerting us and unknowingly our data was exhausted. TV and fridge were newish and a good size The pool is off the lobby and again is very clean. Breakfast room is larger than average with an impressive spread including bacon and scrambled eggs and waffle maker with toppings. Its well attended to and kept clean. Food options nearby are limited with mostly chain restaurants and fast food. Many offer discounts for BW guests. The only real restaurant, a steakhouse, is closed Sundays so we settled for Dominoes delivery. The hotel has its own bar with snacks which stayed open late and is a good amenity considering the lack of options elsewhere.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for writing a review about your stay at the Best Western Pocatello Inn. I will pass on your kind comments to the staff. Next time you visit you can ask for a room with a better view. If a room is available the front desk agent would be happy to help you. We hope that you stay with us again the next time you find yourself in Pocatello.

"Very nice facility"

5
14/10/2016

The BW Pocatello Inn really deserves 5 stars because it is in immaculate condition, the staff is quite helpful and friendly, our room was spacious and comfortable, they serve a nice breakfast, and the problem I encountered was nicely solved by the receptionist. The potential problem was that we were given a room on the 3rd floor of a separate wing of the inn. We were told to park in a certain area where the entrance would be on the second floor, so we'd have to walk up only one floor. Why isn't there an elevator in that building? Like many who travel in the Fall, we are seniors and find it a problem to schlep our bags up and down stairways. The young lady behind the counter kindly changed our room to one on the second floor, but what if there had been none available? I make this comment as one who really enjoyed his stay at this inn but believe that adding an elevator to that 3-storey wing is something management ought to consider.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your stay. The front desk agents are always willing to help our guests if possible. Thank you for the suggestion about the elevator, I will pass it on to the owner. We hope that you stay with us again in the spring when you are traveling home.

"Nice place to stay"

5
14/10/2016

We stopped in late at night, the person behind the counter was very nice and helpful. It was pretty quiet as well since it was pretty close to the interstate. We had no problems with anything in our stay here.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Dena thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I will pass on your comments to the staff. It is rewarding to hear when a guest enjoys their stay. We hope that you stay with us again the next time you are in the area.

"Great overnight stay"

5
09/10/2016

Location good. Room comfortable and very clean. Breakfast was wonderful. Staff were friendly and professional, especially Juanita, Julianna, & Tina. Coffee, tea, and ice water in lobby. Cookies in lobby, too! Will stay again when in the area. Thanks!

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to thank you for taking the time to write a review about the Best Western Pocatello Inn. We are glad to hear that you enjoyed your room and the breakfast. I will pass on our kind comments to the staff. It is rewarding when a guest says that they will stay again the next time they are in the area. We are looking forward to your return.

"A great place to stay."

5
09/10/2016

This is an excellent hotel in a great location.The staff are professional and attentive.The rooms are neat and clean. The pillows are too small for us,so we bring our own.The pool and spa are very nice when there are no noisy brats dive bombing into the pool! There are several good eating establishments within an easy walk(very good if you have had enough of driving) We have stayed here several times before and will continue to do so.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Nick for writing a review about your stay at the Best Western Pocatello Inn. I am glad that you found your rooms to be relaxing and comfortable. I do want to apologize about the kids and the pool. We do have signs about no jumping or diving for not only their safety but also so the other guests can enjoy the pool too. But unfortunately the kids and parents don't read them, we do try to remind them whenever we see it. We hope that you will stay with us again and look forward to your return.

"CONVENIENT"

3
08/10/2016

Decent property, usual business with tour buses and student sport teams in town for activities. Close to freeway with easy access. Restaurants within walking distance. Hot, good variety breakfast included.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Harold for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed your breakfast while you were here. We hope that you will stay with us again the next time you visit Pocatello.

"Beautiful place"

5
06/10/2016

This property is lovely and the people are delightful! We had a pet friendly room that was perfect for us and our dog. The staff is very friendly and professional and the bar is delightful. We only spent one night but made friends along the way here.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I will pass on your kind comments to the staff, this will make their day. It is nice to hear when a guest and their "special" family member enjoys their stay. We hope that you will stay with us again the next time you are in the area.

"Room size"

2
03/10/2016

We had two dogs, so only paying an extra $10 was the draw. However, the room was the smallest two queen bed room we have ever seen, let alone stayed in. Got the dogs settled and headed to Applebees for dinner. Upon returning, we walked the dogs, took showers and got ready for bed. Once in bed, we turned on the television. IT DID NOT WORK!!! No t.v. We did not call the office, as it was around 10:00 pm. Next morning went to the front desk to report and check out. Clerk was on the phone. I moved to the side. She acknowledged me. A lady walks up to the counter. Clerk hung up phone and waited on that person first. Bad customer service!!!

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I would like to apologize Jeannie that we did not meet your expectations while you stayed with us. The next time you stay you can ask for a larger room for just a few more dollars and if we have one available I am sure that the front desk agent would be happy to help you. I am sorry that your TV was not working, even at 10 pm the Bellman would have been more then happy to help fix it for you. Thank you for bringing it to our attention about what happened at checkout. This is not our standard and we will use this as a training tool with the front desk agents. We hope that you will stay with us again the next time you are in Pocatello.

"Nice Best Western"

5
01/10/2016

This hotel is in a convenient location close to the freeway, but there was no sound of noise. As usual, the full breakfast was really good in a large dining area with helpful staff. The room was comfortable and came with a microwave and refrigerator. It was close to many restaurants.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad that you found your room to be comfortable and had a relaxing stay. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Nice facility."

4
29/09/2016

Nice facility, friendly staff and clean room. Breakfast was good with plenty of room for the guests. Easy access to restaurants abd highway. Only downside is the walls are paper thin and we had to listen to the woman next door argue on the phone for over an hour.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for writing a review about you stay at the Best Western Pocatello Inn. I want to apologize about the noise from the room next to you. We are pleased that you did enjoy your room and the breakfast. I hope that you will stay with us again the next time you are in Pocatello and we look forward to your return.

"Clean, comfortable, Decent Breakfast"

4
29/09/2016

We would stay here again. Clean rooms, comfortable beds and well licated. Restaurants nearby. Breakfast room is very comfortable and good breakfast available. We were able to walk from our room to restaurants if we wanted, and gas stations were close by. Great place to stop on a road trip. Floors in our room were not carpeted as the hotel is pet friendly. If you have animal allergies you might want to ask for non- pet friendly room.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
One of the highest compliments that we can receive is when a guest says they would stay again. Thank you Beth for writing a review about your stay at the Best Western Pocatello Inn. I am glad that you had a comfortable stay and enjoyed the breakfast. We are looking forward to see you again the next time you are in the area.

"Nice hotel"

4
28/09/2016

When we travel we stay at BW only. Always very good rooms, friendly staffs, fair prices. This hotel we have stayed at twice now and is always very nice. Clean, comfortable rooms at a fair price. Very friendly staff and very helpful. Great location for walking out to eat near-by.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Craig thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn and for being loyal client of Best Western. It is nice to see our returning guests. I am glad to hear that you had a comfortable relaxing stay and you enjoyed the restaurants that are near by. We hope that you will stay with us again the next time you are in Pocatello.

"Would stay again!"

5
22/09/2016

The room had a double bed for three adults, nice spacious room. All the comforts you would want at a good price. The food was your average edible buffet. The staff was amazingly efficient and nice. Would definitely stay here again and also recommend this to anyone.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is always nice to hear when a guest enjoys their room. I will pass on your kind comments to the staff. One of the highest compliments that we can receive is when a guest will recommend us to their friends and family. We hope that you will stay with us again the next time you are in the area.

"Clean and friendly"

5
18/09/2016

Convenient parking, clean rooms, great steakhouse nearby. Standard "continental breakfast". Get your coffee from the carafes in the hall, not the machine in the dining area. Indoor pool looked lovely, spacious.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. We are glad to hear that you enjoyed your stay. I hope that the next time you stay you will be able to enjoy the pool and hot tub. We look forward to your return.

"Nice comfortable and clean hotel"

4
16/09/2016

Hotel is located close to the freeway and restaurants. Beds were comfortable and clean. They did recommend the Chang's Garden restaurant where we went and found the food to be terrible chinese food - General Tsos and Happy Family.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Cathy for writing a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear that you enjoyed your stay and found your room to be relaxing. I will pass on your comments about the restaurant to the front desk agents. We hope that you will stay with us again the next time you are in the area.

"Great deal - reasonable price"

5
12/09/2016

I checked other hotels in the area, and the amenities for this hotel was awesome. Indoor pool and hot tub available at any hour. The breakfast was good with a variety of options for any appetite or lifestyle. The room was comfortable and the nights sleep was restful.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Stuart, thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your stay and your room was comfortable especially after traveling. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Average"

3
11/09/2016

Nothing wrong, just nothing special. Clean good sized rooms, pet friendly, convenient location. Beds a bit hard for my taste. Large and spread out facility, our room is pretty far from the breakfast area. Not sure if I'll bother in the morning.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Nancy for taking the time to write a review about your stay. I do apologize that the bed was not to your liking. The next time you stay you can request a room closer to the breakfast area and if we have one available the front desk agent would be happy to help you.

"Pocatello hotel"

5
11/09/2016

Had an excellent stay at this Best Western and while rates vary by the season, we had an apparently redecorated room including breakfast at a very low rate (under $100). The grounds were very well kept. I also noted the kitchen/dining area where breakfast was served was more spacious than the usual hotels/motels that offer an included breakfast.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for writing a review about your stay at the Best Western Pocatello Inn. We are glad that you enjoyed you room and the breakfast. I will pass on your comments about the grounds to the staff. It is rewarding when a guest has a good visit. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Want quiet and a comfortable bed?. . . Not here."

3
09/09/2016

I only gave it a 3 out of 5 because the room was very noisy and the bed felt like just a box springs and nothing else. Also it was very, very noisy as in we could hear everything going on outside in the parking area and people in the hallway and in the room next door like they were in our room with us. The lady next door to us has medical conditions and now we know what they are too. TMI! if you know what I mean. Other than that the property is in a great location and the staff were very friendly. The room was a bit small I thought but it was clean.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations while you were staying with us. I will pass on your comments about the bed and have it checked. We hope that you will give us another try and see that this is not the norm for our hotel. Our number one goal is for all our guests have a comfortable relaxing stay.

"Pretty, though dark and cramped"

4
07/09/2016

Our room had attractive modern decor, and all amenities: coffee maker, fridge, microwave, iron, hair dryer (attached to wall), heat and AC. The shower in the small bathroom was hot and strong enough, though no settings on shower head. The sink is conveniently outside the bathroom. However, it was hard for 2 to maneuver around the furniture in the small space. And they don't seem to believe in bright lighting; bring a 100 watt bulb if you want to read. There was no dining table, only a desk, and one comfortable chair next to one bed. I had nowhere to put my watch at night or my tea in the morning. A small table, please! Maybe you can request a room with more space; ours had 2 queen beds. As for sleep, the bed was firm but bouncy, and the fridge made a bit of a racket when it came on at night. Breakfast had all the standard items, including hot scrambled eggs w ham, and potatoes. Staff was uniformly friendly, so I gave the hotel that 4th star. For all my quibbles, it's a fine place to spend a night on the road.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Myra for writing a review about your stay at the Best Western Pocatello Inn. I want to also thank you for your suggestions and will forward them to the owner. We do have larger rooms at a little cost difference so I would suggest that the next time you stay please ask the front desk agent what we have available so that we may find you the size room you would like. We want all our guests to be comfortable while staying with us. We are looking forward to your return.

"Very nice stay"

5
01/09/2016

The room was very clean and the beds were comfortable. Had a nice nights sleep after a long day on the road. Would definitely stay again. The dining area where breakfast was served was great. Grounds are very well kept.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Jackie thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear when a guest will stay again and we always look forward to see them. I am glad that you found your room to be relaxing and comfortable after traveling. We are very proud of our grounds and it is nice when a guest lets us know that they noticed. We are looking forward to your return the next time you are in Pocatello.

"Great Hotel"

5
30/08/2016

Great Hotel. We have stayed here in the past and every time the staff have been very friendly and helpful. Applebee's is within walking distance from the hotel, which came in handy after a long drive from California. Staff that helped us check out gave great directions to Idaho Falls as well.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Julie for writing a review about your stay at the Best Western Pocatello Inn. I will be sure to pass on your kind comments to the staff. We hope that you will stay with us again the next time you are in Pocatello.

"Great room"

4
27/08/2016

We got a fantastic room at the motel. It came with two queens and a pull out sleeper. The room was spacious. Check in was easy and there is a lot of parking. The air conditioning worked just fine. It was an excellent stay.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad to hear that you enjoyed your room. We hope that you will stay with us again the next time you are in Pocatello and look forward to your stay.

"Good deal during a very popular stay"

3
26/08/2016

When we stayed the hotel was fully booked besides the presidential and honeymoon suites. I know because I heard the check in attendant inform a woman without a reservation as such before I checked in. Despite being so busy and crowded, we got the room for $80/night and had consistently professional service. I really liked the brick wall in our room and the beds were a godsend after our 12 hour day of driving around Yellowstone. We enjoyed a well-stoked and presented breakfast as well as a dip in the jacuzzi and pool. We had some minor issues. The microwave and AC were unplugged for some reason but worked perfectly after being plugged in. There was also a used washcloth left hanging in our bathroom. Worst problem of all was that our car had some weird water spots on it in the morning. I think the business behind the hotel must have sprayed over the wall or something. The spots did not come off easily with water and required some scrubbing with the squeegee at the gas station. For what we paid I was more than satisfied with the hotel amenities and stay overall. These few things (especially the water spots) kept the stay from being a perfect experience.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Garrett, thank you for writing a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed your room and found it to be comfortable and relaxing after your long drive. I do apologize about the wash cloth in your room as this is not our standard and I will bring this to the attention of the Head of Housekeeping. Thank you for bringing this to our attention. We hope that you will stay with us again the next time you are in Pocatello.

"Nicely updated"

5
25/08/2016

This hotel has all the features I have come to expect and enjoy at a BW, nicely appointed rooms with a fridge, a clean hot tub, cookies and coffee at check in and tasty breakfast options. We got a last minute price, so the experience was especially positive.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear when a guest enjoys their stay and that you took advantage of the hot tub. We hope that you will visit us again in the future.

"Very good property"

4
21/08/2016

The room was spacious, relatively new, and clean. It was most convenient having a microwave and refrigerator in the room. The included breakfast was very good. The only negative item was at check-out when the front desk clerk wasn't willing to supply a statement showing that there were no incidental charges made to our credit card prior to check-out.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed your stay. I understand your concern about getting a statement and I hope that the front desk explained why. We have agreements with third party booking companies and we cannot give the statements out due to this agreement. You can check your bank statement to make sure there isn't any charges. If you see something please don't hesitate and give us a call at 208-237-7650 and we will be happy to help you with it.

"Square Dance Meeting"

5
20/08/2016

Very good location and excellent service. Only comment is that the baggage cart was limited in some of the annex buildings. Had to carry bags from location close to room. Overall experience was very good and we enjoyed the friendly atmosphere and quaint location. Very handy to Applebee's and other dining facilities.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It was fun having some of the Square Dancers stay with us at the Best Western Pocatello Inn. Thank you Ted for writing a review about your stay. I am happy to hear that your experience was a good one and had a comfortable stay. We hope that you will stay with us again the next time you are in Pocatello.

"GREAT property"

4
19/08/2016

This is a very attractive property with a friendly and attentive staff. I would not hesitate to recommend it. We were there for a family wedding, so had no choice where to stay, but extended an additional night to see more of the area.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Charlene for the kind review about your stay at the Best Western Pocatello Inn. We feel that one of the highest compliments is when a guest will tell us that they will recommend us to their friends and family. I am glad to hear that you extended your stay so that you could enjoy the area. We are looking forward to the next time that you come to visit us.

"Good stopover hotel"

3
16/08/2016

We recently spent one night here having driven up from Vegas on our way to Yellowstone. The room was comfortable but dated, with very little natural light, and it was also very dusty in places. The walls are very thin so you get a lot of noise from the adjoining rooms and from the corridor. The breakfast area was clean and bright and the staff were very friendly. Overall a good hotel for a one night stopover.

Lis J, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. I am glad that yo had a comfortable stay and enjoyed the breakfast area and your breakfast. I will talk with Head of Housekeeping about the dust, this is not up to our standard. We hope that you will stay with us again.

"FAMILY TRIP"

5
16/08/2016

Was on a 2 week vacation out wet staying at Best Westerns along the way and this was by far the friendliest one. Nice staff and very nice rooms very helpful with things to do in the small town. would highly recommend

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Robin thank you for writing a review about your stay at the Best Western Pocatello Inn. One of the largest compliments that a hotel can receive is when a guest will recommend them. I am glad that you enjoyed your stay and I will share your comments with the staff. We hope that the next time you are in Pocatello that you will stay with us again.

"Very Good Service"

4
15/08/2016

Once we got to the hotel we thought it was very clean and the beds were very comfortable so we decided to stay and extra night. When I called down to the desk adding the extra night was very easy and it only took a minute or two to get it taken care of. I do think that you should get some kind of a discount when you book additional nights in the same hotel.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Martha thank you for writing a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear that you ha a relaxing comfortable stay and decided to stay an extra night. I will pass on your suggestion about some kind of a discount if staying additional nights. We hope that you will stay with us again the next time you are in the area and look forward to your return.

"Very Nice Stay"

5
14/08/2016

My husband and our two grandsons spent one night at the Best Western Pocatello Inn. We asked for a room with two queen beds, but the only thing available was a suite. Although we paid more than we would have otherwise paid, the suite was a wonderful choice! We enjoyed it so very much! The boys were thrilled with the cookies at the registration desk, and we enjoyed the hot tub and swimming pool. The breakfast waffles were also a hit! Thanks to all who made this such a nice stay for us.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Stephen for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is nice to hear that not only you and wife enjoyed your stay but also your grandsons. I am glad that they took advantage of the hot cookies that we offer, a little touch of home. We hope that you will stay with us again the next time you are in Pocatello.

"Vacation to Pocatllo"

5
10/08/2016

We were on vacation to see family. The hotel was friendly, clean, had a good pool and hot tub, and an excellent breakfast. The location is right off the interstate. There are good restaurants nearby like Applebees, Texas Roadhouse, and some very good local eateries. Two major hot spring pool complexes are only 30 mins away, Lava Hot Springs and Downetta. They are both fun places to spend the day. We enjoyed our stay at the hotel very much.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Dennis thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are happy that you had a enjoyable stay and were able to take advantage of some of the sites that the area has to offer while you were visiting your family. I hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Nice hotel"

5
08/08/2016

Very easy to get to. Friendly staff and a complimentary breakfast in the morning. They even have deals with local restaurants to save money by showing your room key. Comfortable bed, and the room also had a fridge and a microwave.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Maureen for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am so glad to hear that you had a comfortable relaxing stay and enjoyed your room. We hope that you will stay wit us again the next time you are in Pocatello and look forward to your return.

"Don't go !"

1
07/08/2016

I had made reservations over 1 month in advance ! Reservations were for 4 rooms and 8 adults one of which is disabled and 3 kids ! The day before I get a call to tell me our disabled room won't be available? Yep amazing ! They overbooked and gave it to someone else ! Even though I had the longest standing reservation ! So I informed them that this was for a retired navy veteran who was disabled ! They said there was nothing they could do ! Then I told them I'd show up with the newspaper ! They called me back and said that they had us worked out and we could have the room ! We get there after a 3 day drive and are again at the desk told they don't have a room ? These people are a piece of work !!! Then they say ok we have one ? So we go to look at it and it's on the second floor but they don't have any elevators ???? Are you kidding me ? He's bound to a power wheel chair with pls ? Then they bring us to a room that his chair couldn't even fit between the beds and the dressers !! Make a long story short after jerking us around they " found " a suite on the first floor but it wasn't handicapped but at least he could maneuver his chair ! To the hotel ! Lighting in each room was horrible AC was non existent ! It worked terribly The rooms were in disarray ,broke down and dirty The staff was non chalant The cafe / bar ?? Has an odor coming from it I called for a pizza and no one answered so I walked (no elevator ) down to it ! And there she stood 2 people on the bar and her ignoring the phone ! The place is filled with a horrible odor ! The water also has a sulfur odor Oh yeah ! And we had booked it for 7 days !!!! $2600 - we could have rented a log cabin for half ! Do your selves a favor don't go !

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Mark I want to apologize for the confusion about your reservation. The initial mistake was when the agent made your reservations. Once we found this issue we were in contact with you trying to find a resolution a day in advance and the day of arrival. We gave you measurements of other rooms that you said would be okay. Upon arrival it was realized that the room we had discussed was not going to work. Because we know how important it was for you to have an ADA accessible room, we did everything in our power and made it possible for you to get into the handicapped room during your stay. In addition, we upgraded another room to a family suite and our staff made you aware that it was upstairs prior to arrival. Our number one goal is that all our guests have a comfortable stay. I am sorry that we were unable give you the superior experience that we strive to give. We will take this situation as a learning tool to carry forward with us.

"Fabulous!! Upgraded to suite!"

5
03/08/2016

I rarely rate with 10's but this stay was an exception. My room was upgraded to a suite -- all new and much more than I expected -- absolutely fabulous!! The suite was very luxurious and the bed was extremely comfortable. The only downside was the noisy and extremely INCONSIDERATE people in the room above me that insisted on stomping and slamming doors until 2:30 AM. Worse than a herd of rhinos. Although I rarely complain, I did have to call the front desk twice -- at 11 PM and again at 1 AM. I had to get up at 6 AM so it made for a short night's sleep. The breakfast buffet was more elaborate than most, fresh and not dried out, well stocked, and very tasty. Exceptional value for the price paid. I'll stay here again on my return trip!!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Debby for the kind review about your stay at the Best Western Pocatello Inn. I am sorry to hear that the individuals above you made so much noise. If that should happen please don't feel bad to call the front desk so they can talk to the guest and ask them to quite down. We are glad that you enjoyed your room and the bed was comfortable. It is rewarding to hear that you will stay with us again the next time you are in Pocatello. We are looking forward to your return.

"Good Place to stay on long drive"

4
31/07/2016

The staff at this hotel was excellent and the beds were very comfortable. Will stay again if driving through Idaho. This Best Western if very close to the 15 on and offramps but far away enough so there is no highway noise. We will definitely chose this location again.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a kind review about your stay at the Best Western Pocatello Inn. I am glad to hear that you had a comfortable relaxing stay. It is rewarding when a guest tells us that they will stay again. We are looking forward to see you again the next time you are in Pocatello.

"BW Pocotello"

4
30/07/2016

Nice property, clean and fresh rooms and really nice breakfast. Beds very comfortable w lots of pillows. Our Bathroom was a little small but okay. BW has Easy access from interstate I-15. Would stop again.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Pam thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad that you enjoyed your stay and found your room to be comfortable. We always look forward to returning guests, it is like family coming for a visit. We look forward to your return.

"Best Experince!"

5
27/07/2016

Overall our stay was wonderful in Pocatello's Best Western. Very modern and very, very comfortable! The breakfast was awesome!! Melinda is a sweetheart, she keeps the food warm and the variety is great!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write such a kind review about your stay at the Best Western Pocatello Inn. We are pleased that you enjoyed your stay. I will pass on your comments to Melinda. This will make her day. We hope that you will stay with us again and look forward to your return.

"Clean, comfortable, close to all happenings"

5
26/07/2016

My mother and I recently returned from a week-long stay where we shadowed my daughter's choir tour at Idaho State University. I cannot say enough good things about the Best Western in Pocatello. The room was cleanot and spacious, the staff was super friendly and helpful, and it seems like we were within 10 minutes of everything we needed to do for the whole week. I highly recommend this hotel! We would definitely go back.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
We really enjoyed having the different choirs and their families with us during that week. What a treat for the staff. Thank you for writing such a kind review about your stay at the Best Western Pocatello Inn. I am gad to hear that you enjoyed your room and found it to be comfortable. It is rewarding when a guest will recommend our hotel and would come back. We are looking forward for your return.

"Pocatello, Idaho"

5
26/07/2016

Per usual, overall totally up to Best Western standards. The one negative was the bed. It was very hard and totally uncomfortable. All other aspects were perfect, right down to the coffee! We stay at the Pocatello Inn annually and this is the only room we have used that had a very poor mattress.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Jeffrey thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. One of the largest compliments that a hotel can receive is that a guest stays annually. We always look forward to our returning guests. I will pass on your comment about the bed and have someone look at it. We want all our guests to have a restful comfortable stay. We are looking forward for your annual visit.

"Great for overnight stay"

4
23/07/2016

We stayed overnight in a 2-queen bed, plus sofa bed room. Our room was very spacious and clean but I did not like there only being 1 tv and it was really dark. We had the shades open and lamps on but it didn't help much. Most family rooms at other hotels we stay at have a kids tv and a parents one. There are no elevators but the stairs have several outside doors so you are always close. There is a pool but it is small and crowds quickly and is a bit cold for little kids but the hot tub is just the right temp for kids to play in. Overall I would recommend this hotel for an overnight or weekend stay but not for a longer trip.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Chelsie for writing a review about your stay at the Best Western Pocatello Inn and the suggestion for the two TVs. It is very rewarding when a guest will recommend our hotel. I am sorry to hear that you and your family did not enjoy the pool. We hope that you will stay with us again the next time you are in Pocatello and look forward for your return.

"Great Place to Stay"

5
22/07/2016

Chaz was the person that really made our stay extraordinary. He gave outstanding costumer service. Helped us get in our room early. We rode our motorcycles there and after 8 hours on a bike your ready to get off of it and not have to get back on until the next day. we came back and stayed a night on our way home because of him. Chaz is a totally amazing employee. Everyone else was very accommodating and friendly.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Jolene thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed your stay. After riding a motorcycle for so long you do need to be comfortable and relaxing stay. It is rewarding to hear that you did return and stayed with us again. I will pass on your kind comments. We hope to see you again.

"Best stay ever!"

5
19/07/2016

Our stay here was amazing! The entire staff was friendly, helpful, and willing to go above and beyond if needed. Fortunately, we didn't need any problems solved - there were none. No complaints! Our room was clean, spacious, comfortable, and perfect. Even the pullout sofa bed was extremely comfortable. The free breakfast had a huge variety of items that were delicious. We ate three mornings in a row and each morning we were offered different hot items. The indoor pool looked inviting, but we never had the time to enjoy it. Maybe next time. If I ever need overnight accommodations in Pocatello in the future, this will be my pick!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Jeri for writing a review about your stay at the Best Western Pocatello Inn. I will pass on your kind comments to the staff, this will make their day. Our priority is that all our guests have an enjoyable comfortable stay. I am glad that you enjoyed your breakfast while you were staying with us. Hopefully you will take advantage of the pool the next time you stay with us. We look forward to your return.

"Great rooms, shampoo dispensers in shower"

4
18/07/2016

We made a same day reservation. Would've been $140 through bestwestern.com, but called 800 number and got military rate of $83 at this time. The lobby is very welcoming, the rooms felt open. Plenty of parking, even for bigger vehicles. The shower had 3 dispensers with shampoo, body wash, conditioner in the shower which was a first for me. The pool is indoor and though small, is still enjoyable. It does go as deep as 8 feet, which most hotel pools are 5 feet, maybe 6 feet deep. To cap it all off, the breakfast room was the most open feeling breakfast room I have seen. They have hot items, fruit, pastries, waffles, apple juice, and orange juice. The hot items on my visit were scrambled eggs, bacon, and breakfast burritos. The burritos were great by themselve without flavor.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Jeremy thank you for taking the time to write a review about your stay at the Best western Pocatello Inn. It is rewarding to hear when a guest enjoys there stay. We are very proud of all our renovations and it is nice to hear that you liked them also. I am glad that you took advantage of the pool and breakfast. I hope that you gave our waffle bar a try. We hope that you will stay with us again the next time you are in Pocatello.

"Go somewhere else"

1
14/07/2016

The refrigerator made a humming sound .the air conditioner made a clanking sound. The towel felt like an emery board. Luckily for us we didn't need to use the frig or the AC so we didn't ask to chand the room. I assume they would have changed it but we were too tired to ask We had previous requested a quiet room

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectation while you stayed with us. If you are unhappy with your room you can always ask to be moved thou I do understand that you were tired from traveling. We hope that you will give us another try the next time you are in Pocatello and look forward to your return.

"Convienient and not noisy"

4
14/07/2016

It was interesting that several people had commented that this hotel was noisy to because it is near the freeway. We couldn't hear the freeway noise at all. The hotel is larger than originally thought and there are separate wings to the hotel. The wing that we were in didn't have an elevator which was a little inconvienient for my mother (she's in her 70s) and we had to help her haul her two rollaway luggage up the stairs. The room was spacious and clean and parking was convenient to the distance from the room. They're was a fridge, coffee maker in the room and you get wifi access at a reasonable speed. The breakfast in the morning was very good as well. They had a waffle maker with two different options: one that made larger whole waffles and one that made four mini waffles for those with smaller appetites. There were also scrambled eggs, toast, muffins, juice variety and cereal and some fruit options. I would say that if you're traveling with a lot of luggage and kids and or elderly to request a room that is elevator accessible. Overall, we enjoyed our stay and this would be a nice hotel for families to stay.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank yo for taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. I am sorry to hear that your mother had a hard time to get to her room. The next time you stay you can request a main floor and if we have one available the front desk staff would be happy to get in one of those rooms depending on the room type. We are glad that you enjoyed the breakfast and all that it had to offer. We hope that you will stay with us again the next time you are in Pocatello.

"Very helpful front desk"

4
13/07/2016

I had booked a week, the Best Western Pocatello Inn, is in a group of other fine hotels, but I would tell you that the staff there are wonderful. I could not stay my fully booked stay, due to an emergency at home. The staff, was wonderful at understanding, The room was fine, I do wish the mattress was a pillow top, but that's just me. It was very clean and quiet. The pool area was big and open 24 hours. I would stay there again.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Bruce for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am sorry to hear that you had to leave early due to a family emergency and hope that everything is okay. I will pass on your kind comments to the staff. One of the largest compliments that you can give us is that you would stay again. We are looking forward to when you return.

"Nice stay"

5
13/07/2016

The Best Western in Pocatello Idaho is a nice hotel, and we enjoyed our stay. The room was well-appointed, clean, and comfortable. We had a room that faced the back of the property, and it was quiet. The rear parking lot was a little small and narrow, but the front and sides were more than adequate. The hotel is within walking distance of Applebee's restaurant. We were pleased with the accommodations and would recommend this hotel.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am pleased that you enjoyed your room and had a restful comfortable stay. We hope that you will stay with us again the next time you are in Pocatello.

"Idaho Senior Games"

5
13/07/2016

Idaho is a great place to visit. My second time up there. The Best Western Inn in Pocatello, locate just off I-15, is also a great place to stay. This hotel has a many features that make a place you will want to stay each time you get in this part of the country. The room I had met all my needs. There's a really nice in door pool and an exercise room that is well equipped. Their breakfast I would rate up with the best I of all the places I've stayed. I would like to know how they make their scrambled eggs, just wonderful. There is a Lounge within the facility, which I sure makes it handy in the winter month, with a great staff that knows what it takes to please the thirst. In the area around this Best Western are several restaurants with in walking distance. In and around the city are many locale and National Parks to visit. Hikers take note - enough trials to keep you moving for several weeks.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Ken for writing a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear that you enjoyed your time with us while participating in the Senior Games and found your room to be what you needed. I will pass on your kind comments to the staff. This will make their day. We hope that you will stay with us again next year when you return for Games.

"Lovely"

4
11/07/2016

Friendly and helpful front desk. Nice rooms with laminate flooring - perfect for a pet room. Only $10 pet fee for both dogs. Nice beds, quiet area, several restaurants from which to choose (we went to the Sandpiper across the street = great food &service. HIE always has a decent hot breakfast. CLEAN, great hotel.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Judi for taking the time to write a review about your stay at the Best Western Pocatello Inn. I will pass on your kind comments to the staff. It is rewarding to hear that you enjoyed your pet friendly room and found it to be relaxing and comfortable. We do like it when our guests bring their "special family members" to visit us. We hope that you stay with us the next time you are in Pocatello and look forward to your return.

"Ok but probably wont stay again"

3
11/07/2016

Although it is clean, it is very small the bathroom sink is outside the bathroom and the space is less then three feet wide so getting close to the mirror is a little tricky... Also they don't have an elevator, so getting your luggage to the top floor is not a lot of fun. Just not what I expected and not sure where the pictures on line of the rooms are from because mine wasn't like those.

"I give this property a 12 out of 10"

5
11/07/2016

From check in, to first impression of the room, to a great breakfast, I think this hotel aced it. I was struggling a bit with luggage after check in and immediately one of the ladies ran to assist me. We walked into our room and both went WOW...it was so well furnished and so comfortable that we were both disappointed that we were only staying one night. Especially enjoyed both the desk chair and the really comfortable sitting chair. Location is within a short walk of Applebees so no hassle for dinner if you are tired from travelling. Hot fresh coffee and fresh baked cookies were a welcome touch. I do believe that this is one of the best breakfasts I have had at a hotel and we do travel a lot. Fresh scrambled eggs and bacon, really good breakfast burritos, along with waffles, bread and pastries, and of course fresh fruit, coffee and juices...again WOW...This is just a really good place to stay!

"Best Western Pocatello Inn,Pocatello,IDAHO"

5
10/07/2016

Excellent overall stay.The hotel is very close to the interstate and gas station.There are several restaurants within a short walking distance which is very nice when you are tired of driving.We stop here each year as we make our way up to Montana.The only slightly annoying situation was there were too many screaming children jumping into the pool and splashing everyone.We will definitely be back again on our next trip.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Nick thank you for writing a review about your stay at the Best Western Pocaatello Inn. I want to apologize that you did not enjoy a relaxing time in the pool area. We try to keep the kids from jumping into the pool, it is posted no jumping or diving. We always look forward to our returning guests and appreciate that you stay with us every year on your way to Montana. We look forward to your return on your next trip.

"Great experience!"

4
10/07/2016

Very satisfied and the room was clean and comfortable. Overall had a great experience and enjoyed our time as well. Staff was very nice and kind. Beds were clean as well as the size of the room. We will try Best Western Hotels & Resorts at our next trip.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Lossiea for taking the time to write a review about your stay at the Best Western Pocatello Inn. I will pass on your kind comments to the staff. It is rewarding when our guests have a comfortable relaxing stay and will stay with us again. We are looking forward to our return.

"Best mid-way stop to YNP from SLC"

5
08/07/2016

Best Western was quite good for our stay. They had pool for relaxing, fitness facility as well as comfortable room (double queen bed as we booked) for a night. I would definitely recommend this place for a good price. Only thing I wish they had an elevator for reaching 2nd floor (don't remember seeing one). We are fine as we are 3 dudes with easy to carry luggage. If it had been a family with stuff to carry, I imagine that might be a little concern.

"Regional Wrestling Tournament"

5
07/07/2016

Stayed for a few nights while we were in town for my son's regional wrestling tournament. I was very impressed with the newly updated hotel. From the foyer to checkin, the rooms and especially the breakfast area. The designer did a really good job and it makes you feel like you are at the Ritz! The rooms were nice and clean and they gave plenty of towels. I like when room are accessed from the inside instead of the outside, so that was nice too. Having a fridge in the room helped immensely and it stayed really cold. The breakfast was good and plenty of options were provided. My kids also loved swimming in the pool and I enjoyed the hot tub. The only two things I didn't like (or just were a little annoying) were when we checked in, very late at night, we requested a crib and it didn't come. After waiting a half an hour I had to call the front desk and one was brought within 15 minutes. Just annoying because we were more than ready for bed! And the only other thing that bothered me was the duvet cover on the down comforter. That thing wouldn't stay in place and kept sliding off the comforter, so we just took the thing off and were fine after that. Overall I was very impressed with this hotel, especially for the price! Will stay again if we find ourselves in Pocatello!

"No Presidential Suite for You!"

3
06/07/2016

When traveling with certified service dog, do not expect to stay in the Presidential Suite. When booking the suite, I informed reservation agent we were traveling with service animal. When I arrived, was told we couldn't stay in the Presidential Suite, but had to stay in a "dog-friendly" room. The room was very noisy. But our service animal had no complaints ; Q

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations while you were staying with us. We do try to keep pets in pet friendly rooms due to the deep cleaning we must do after a pet has been in a non-pet room, but if you have a service animal you have the right to say that you do not want to switch room type. Regardless of what room type you booked you can have a service animal in any room we cannot deny that. This will be brought up with the front desk agents so in the future this will not be a problem. We do hope that you will come again and stay with us the next time you are in Pocatello and look forward to your return.

"Nice hilltop hotel."

3
02/07/2016

Front desk efficient and helpful. Older property very well located, up the hill from the freeway. Not far from town. Restaurants and services close by. Older property and quite busy. Filled to capacity. Comfortable. Good cookies. Indoor pool.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. We are glad that you had a comfortable stay and were able to try our cookies. I hope that the next time you are visiting that we are not so busy and you can enjoy all that we have to offer.

"Very nice stay"

5
01/07/2016

Room was nice ,Bed was very comfortable and the staff was very helpful, They had everything I needed even lists of restaurants and discounts at them Also their lounge had specials for guests.un fortunately I was in a rush and didn't get to use much of what they had.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Ken thank you for writing a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear when a guest enjoys their room and had a relaxing stay. Maybe the next time you visit you will have time to take advantage of the lounge. We look forward to your return.

"Good amenities"

4
01/07/2016

Hotel has inside rooms. Located just odd I-15 in a hotel row. Good restaurants within walking distance. It has a lounge. Appetizer type items including pizza and fish and chips are available. The room with two queens was cramped. The grounds were nice. The hot breakfast was good with a wide variety.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you did take advantage of the lounge. If the room seemed cramped the next time you stay you can ask the front desk agent if there is a larger room available for a few dollars more they will be happy to move you. We hope that you do stay with us again the next time you are in Pocatello.

"Small , stinky rooms"

2
30/06/2016

Would not stay here again! Room was tiny, smelled like cigarette smoke. Creamer and sugar all over the desk chair. Air conditioning didn't work well. Also there was a used soap in the bath tub. Complained and got 1000 bonus points

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet up to your expectations during your stay. It is not acceptable that your room had creamer and sugar on the desk chair and smoke smell, this will be brought to the Head of Housekeeping attention as this is not our standard. As far as the room size, when you book there is a description of the room types, if the room was too small you could talk to the front desk agent and if we had another larger room for a little more money they would be happy to move you. I am glad that you did receive your 1000 reward points for your inconvenience.

"Montana Vacation"

3
28/06/2016

Older motel, but clean and comfortable. We have trusted the reliability of the Best Western name. The room was large. The bed was a bit soft for our preference. There was nothing overly spectacular nor overly negative about the room. We had been on the road for most of the day, and did not use the TV or Wifi. The breakfast was average. It was the most expensive of the hotels on our trip.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. When you are tired from traveling it is nice to have a restful night stay. Thank you for being loyal to Best Western. Hopefully you will stay with us again the next time you are in Pocatello and look forward to your return.

"Idaho sales trip 2016"

5
28/06/2016

very well run best western.. Not to many better .I stay 60 nights a year at BW for work , this is one I stay at annually. Close to food. Booze, gas, freeway, clean, friendly , employees actually recognize rewards members, even upgraded me for free like their ads state? Wow happens maybe once a year with most best westerns

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Sean thank you for your review about your stay at the Best Western Pocatello Inn. We enjoy our returning guests, they are like family coming for a visit. Our Rewards Members are very important and I am glad that you stay with us. We look forward to your return the next time you are in Pocatello for a sales trip.

"Great stay"

4
28/06/2016

We were passing through and only stayed one night at this hotel however it was a great stay and we would definitely stay here again. It's an older property, however has been renovated. We were pleasantly surprised to find a lounge at the hotel and really enjoyed socializing with the other patrons and the delightful lady behind the bar. Close to restaurants and gas stations.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Kathryn for your kind review about your stay at the Best Western Pocatello Inn. I am glad that you decided to stay with us as you were passing through. The highest compliment that a hotel can receive is when a guest will return. We are glad that you took advantage of the Cotton Club Lounge and enjoyed your time socializing. We are looking forward to your return.

"Last minute decision"

4
25/06/2016

Bed and tv were great. Bathroom set up was terrible. Sink is in a small area as wide as my shoulders. Then the towel rack takes up some of that space. Staff was good, breakfast ok. Eggs and sausage cooked correctly.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time write a review about your stay. I am glad that you enjoyed your bed and had a restful night. I want to apologize that the bathroom area was an issue for you. We hope that you stay with us again the next time you are in Pocatello.

"Could be great, but actually pretty horrible"

2
25/06/2016

I'll say this first: the hotel has a great pool. It's indoor and it is clean and has a very up-to-date whirlpool. That's where my positive review ends. The rooms vary in size from very small to reasonably large for the number of beds, but there is no reliable way to tell when you check in what size of room you're going to get. The last time I was there, they put me on a hallway that was under construction and smelled like formaldehyde/dead fish and it triggered a migraine. When I complained later at check-out they told me that that was the only room available with two queen beds. What they should have done is advised me at check-in that the hallway was under construction, and did I mind staying on a floor under construction. In other words, the staff, while pleasant, is not really aware of the drawbacks of their own property. The bar is mediocre, the wifi is unstable and slow. No room service, but there's an Applebee's in walkable distance. The property is HUGE (three whole buildings) and it's a confusing layout. Also: VERY overpriced for the amenities available and overall quality.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations Anna when you stayed with us. When checking in you can ask what the room size is before receiving your keys. The front desk staff would be happy to explain the different room types get you into what ever room type that you need. There may be a small price difference depending on the room. I am sorry to hear that during your previous visit the renovations triggered a migraine. We did have signs up during the renovation but the front desk agent should have talked with you also. Next week we are updating our WIFI and it will be streaming faster.

"Stop over on the way to Canada"

4
24/06/2016

Stayed one night at this pet friendly hotel. We were very happy with our room and the close proximity to the pet area. The room was clean and the 2 queen beds fit our needs perfectly there was plenty of room for our large Lab to sleep on the cool tile floor. I also enjoyed an adult beverage at the on site lounge. I would not hesitate to stay at this hotel again if ever traveling through Pocatello.

"Greeted by Warm Cookies!"

4
16/06/2016

Great stay on the way to Yellowstone. We ended a long, 13 hour drive around 7PM and were very strung out from the road. Upon walking in to the lobby we were greeted with the smell of warm cookies and a very warm hello from the friendly desk staff. After our short and efficient check-in we decided to forgo the short walk to one of the close restaurants and opted for "bar food" in the lounge where we could also use our 2 for 1 drink coupons we received at check in. Amazingly the food was better than average, the beer exceptional, and the bar tender/waitress friendly and attentive.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Richard for sharing your experience at the Best Western Pocatello Inn. I am so glad to hear that you enjoyed the warm cookies and took advantage of our lounge. I will pass comments to the lounge staff, this will make their day. We hope that you will stay with us again the next time you are in Pocatello.

"Great Place to Stay"

5
15/06/2016

I had the opportunity to stay here for 3 night for business. The beds were comfortable, furnishings were attractive and staff are very friendly. they even have a lounge if you want a night time beverage. I'll always book my business travel here when I return to Pocatello.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Karen for writing such a kind review about your stay at the Best Western Pocatello Inn. It is rewarding to hear when a guest tells us that they will stay again the next time they are in the area. I am happy to hear that you found your room to be comfortable and had a relaxing stay while you were on your business trip.

"Great Pet Friendly Hotel"

4
15/06/2016

This is a great pet friendly hotel. Front desk was cordial, the grounds well kept, and the room was nice. Only problem I had was that my key did not work on the third night and had to go to the front desk at 1:00 in the morning.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I would like to apologize about the issue you had with your key on the third night that you were visiting us. Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are glad to hear that you enjoyed your stay and hope that you will stay with us again the next time you are in Pocatello.

"great stop on the way to Yellowstone"

5
15/06/2016

Stopped on our way from AZ to Yellowstone. Two boys and a dog. Enjoyed the pool and clean comfortable room. Lots os eating choices. We didnt make it to the lounge. The hotel was full but still had a quiet night.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for staying with us on your way to Yellowstone and writing a review about your stay at the Best Western Pocatello Inn. We are glad that your family enjoyed their stay. I hope that the next time you stay with us you will have the time to stop in the lounge.

"Best Best Western on I15"

5
14/06/2016

The title says it all. No complaints. Everything is just the way you might want it. Highly recommended. We almost avoided this Best Western because of its website photo. It looks like the front end of a prison!! The management needs to change the photo. The hotel is really great looking from the outside and situated at a very pleasant location.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
One of the biggest compliments that we can receive is when one of our guests recommend us. David thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We will be updating all our photos shortly as we have newly renovated the hotel. Thank you for letting me know about that you almost didn't stay because of the photos. We hope that you will stay again the next time you are in Pocatello.

"Nice room, but!!"

3
14/06/2016

Room was nice, staff were nice. Sink in room was not clear and would not drain properly. The breakfast was very poor, canned bacon, french toast sticks (hard as rocks).....had coffee and juice but did not eat the prepared food items. I have stayed in many Best western Hotels, this one in Pocatello is one I would not recommend.

"Best Hot tub ever!"

5
13/06/2016

We stayed in this hotel to avoid an early morning drive. As such, our decision involved "price" and "pool". The deep end of the pool goes to a whopping 8 foot! (I don't remember ever seeing a hotel pool that goes deep enough I can't swim to the bottom easily). The hot tub had reclined corners, which made it relaxing - which was enhanced by the evening sun streaming through the window. The Breakfast Buffet - (I left too early, but the husband and children report it was amazing). If there is one downside, it's that the wifi was not quite strong enough for my video gaming. (Which for me, was actually a win! More family time!). I would stay again in a heartbeat!

"Great place in Pocatello"

4
13/06/2016

Lots of similarly reviewed options, but I think we made the right decision to stay at BW. Very conveniently located to restaurants that were a 5 minute walk away. Lots of trees out, great for a free breakfast.

"Good value for overnight stay"

4
12/06/2016

Hotel met our requirements for a clean, spacious and comfortable room for an overnight stay at a reasonable price. Reception staff were pleasant and we did not have any sort of delay on check in - unlike some other reviewers. Breakfast choice was good and varied and plenty of space available in breakfast room

"Gave up waiting "

1
07/06/2016

We were waiting at least 10 minutes to check in behind two other groups. We understand people are busy and patience is needed but there were 4 people behind the counter, 2 of them working the other 2 sitting and appearing not to be productive. If we had been acknowledged by the staff we would have waited but the apathy of the staff and their customer relations need to be addressed. We ended up going to one of the 3 other adjacent motels outwardly appearing to be of a similar standard.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations when you were trying to check in. During shift change is the only time there would be four agents behind the desk. The frond desk agents are in the process of learning some knew procedures during shift change to make it more smooth in the future. I am sorry that you didn't experience our beautiful newly renovated hotel and the wonderful breakfast. We hope that you will stay with us the next time you are in Pocatello.

"great"

5
06/06/2016

everything was above our expectations. We had a great dtay and we will return when next we are in Pocatello/ Thanks for a great visit. Rooms were good food was good and the service was good we give you an A

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Cheri for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is good to hear when a guest enjoys their stay and will return. The biggest compliment is when a guest returns to stay with us. We are looking froward to your return.

"Perfect everything"

5
05/06/2016

Everything is perfect. The rooms are spacious, good beds, plenty of pillows, and clean. Plenty of eating establishments close by, very nice layout of a hot breakfast, and a nice pool. For the past 17 years I've averaged over 160 lodging nights per year for business; this is the all-around best property I''ve seen in a very long time. The staff are the icing on the cake.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Brian thank you for taking time out of your busy schedule to write such a kind review about your stay. We are happy to hear that you enjoyed your stay. I will pass on your comments to the staff. This will make their day. You have given us a high compliment for all the hotels that you have stayed at. We hope that you will stay with us again for pleasure and business the next time you are in Pocatello.

"An overnight stop"

4
05/06/2016

Our accommodations were great. We had our small dog with us and the hard floors in the pet friendly room are well thought out. The staff was friendly and accommodating. We did have a few issues with our key. Our night was long as the people staying across the hall were in and out of their room, slamming their door, between 11p.m.-2 a.m. Our kids loved the pool.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for writing such a kind review about your stay at the Best Western Pocatello Inn. We are glad to hear that you brought your special family member and everyone enjoyed their stay. If you should have an issue again with a rooming slamming their door please let he front desk agent know and they will be happy to talk to the guest. We understand that you are here to have a restful night's sleep. We are looking forward to see you again.

"Good Hotel"

4
03/06/2016

This was a great hotel, it had great breakfast and friendly staff. There was only 3 complaints: There was no elevator, there wasn't a Bible in the room, and there wasn't enough lights in the room, but these weren't major problems. Overall, I would stay here again.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I would like to thank you for writing a review about your visit at the Best Western Pocatello Inn. It is rewarding to hear that a guest will stay again. I understand your concerns. As far as no elevator you are welcome to request a room on the main floor and if we have one available the front desk agent will be happy to accommodate your request. I will bring your concern froward to the owner about the Bible and lights. We appreciate your suggestions as this will help us to improve. We are looking forward to your return the next time you are in Pocatello.

"Really nice hotel, helpful friendly staff, comfortable room"

5
03/06/2016

What a very nice surprise to drive up to such a nice hotel after a long day on the road. The hotel is very nice and the staff are very helpful and also nice, a nicely updated property. The wifi is exceptional, and the breakfast was fresh and good. Met and exceeded all of my expectations.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to thank you Jeanne for taking the time to write a review about your stay at the Best western Pocatello Inn. It is nice to hear when a guest enjoys their stay and that we exceeded your expectations. We hope that you will stay again and look forward to your return.

"Front desk staff drove us away"

2
02/06/2016

We stopped here to book a room for the night and asked the two ladies at the front desk for the price on their cheapest room. They told $130, at which point we showed them that TripAdvisor was advertising $75. We were told that they could not match this directly unless we booked through TripAdvisor, which I completely understand (even though we had 3 other hotels do this for us during our trip). While we stepped away from the counter to book on TripAdvisor, I heard one of the front desk people on the phone with another customer telling him/her that they could rent a room for $84 a night. This was appalling to me; she had just told me that the cheapest room we could get was $130 a night. The front desk were not very helpful and basically lied to us. We also felt like we were bothering them by trying to book a room at their hotel. We left and decided to stay at a different hotel down the road.

"Great Room, Great Service, and Great Food"

5
31/05/2016

Recently I stayed at the Best Western Pocatello Inn in Idaho and can highly recommend this hotel for a wonderful stay. The room was clean and very well appointed with an excellent bed, lots of TV channels to choose from for watching. The person at the front desk gave me a list of close places to eat that gave discounts on their food when I showed them that I had my room key. I also asked for local sightseeing and was given many placed to visit. At breakfast I was greeted with a friendly smile from Melinda and Dino and the breakfast food was a great way to start my day. Thank You Both. My overall stay was so enjoyable that I would love to go back just to have a vacation. Thank You All at the Best Western Pocatello Inn. Pat

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Pat for taking the time to write such a kind review about your stay at the Best Western Pocatello Inn. I am pleased that you enjoyed your room and had a restful stay. We would love to have you come back and stay with us again. I will pass on your kind comments to all the staff, this will make their day. We always look forward to your return, it is like family coming home for a visit.

"Basketball & Family Fun"

3
27/05/2016

Used to be our family's favorite motel when we travel to Pocatello, but our last trip was bit of a down grade from previous trips. We love that we get two queen beds with a sleeper sofa and a 24 hour pool. Though it would have been nice if the room was clean and inspected before room was reserved. There was trash and beer bottles under the beds and when you folded out the sleep sofa. Was not a kind sight to see after being on the road half the day. AC/heater and bathroom fan was not working properly. We had to open the windows to cool the room down and let out the humidity from our family using the shower for the room to be some what manageable. Remote did not work for the tv but a little walk to change the channel was no problem for us while in the room. I will say the room we stayed in could use some more lighting since it stayed pretty dark during the day and with the lights on. There is no elevators which made it hard for those who need one. My mother-in-law had a hard time walking the steps due to her bad knees. Breakfast was pretty good and was switched up the two days we stayed. The motel usually serves warm cookies at night which our kids love. The personal at the front desk were wonderful in accommodating our needs/wants and always had a friendly & welcoming attitude. All in all this place is still a great place to stay for families. With a few changes I'm sure this hotel will be back to what we normally expect.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Rochelle, I want to apologize that we did not meet your expectations. It is unacceptable that you were given a dirty room and I will bring this to the attention of the head of housekeeping. I will also pass on your comments to maintenance so they can check the AC unit. Thank you for the suggestion of the lighting. It is rewarding to hear when a family enjoys coming to stay with us. We look forward to our returning guests. I do appreciate that you took the time to write a review about your stay. The only way that we can improve is when a guest lets us know about their stay. I will also share your kind comments with the front desk agents. We are looking forward to the next time you and your family comes to visit.

"idaho prep basketball tounament"

4
26/05/2016

Very good rooms if you have multiple kids traveling with you. We had 2 queen beds and a queen sleeper sofa! lots of room in the motel rooms!!! The tv had one of the clearest pictures for a motel room tv!!!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Dawn for writing a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your stay. Our goal is for all our guests to have a restful comfortable sleep. We hope that you stay with us again and look forward to your return.

"Great room!!"

4
24/05/2016

After another long day on the road the room and hotel was a welcomed stop. Hotel has all the amenities that a person could want, pool, hot tub, lounge and restaurants close by. Room has a nice size fridge and microwave ( pop corn) to top it off. The bed and linens are the best we have encountered on this trip, a definite yes as to stopping again.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
John thank you for writing such a kind review about your stay at the Best Western Pocatello Inn. We are glad that you enjoyed your room and had a restful comfortable stay. I will pass on your comments to Housekeeping and the owner about the bed and linens. I hope that you got to enjoy the pool and hot tub that is open all night. It is rewarding to hear that you will stay with us again the next time you are in Pocatello. Returning guests are like family coming home for a visit.

"Clean & Comfy"

4
23/05/2016

Stayed for four nights for a wedding. Clean rooms. Very large and pretty modern. The view from our room was beautiful and it was located in a great place close to freeway and many restaurant's. Also very good breakfast in the morning. Some of the most diverse options I've seen at hotels. The cook was great! One negative I would have would be no elevators makes for inconvenient hauling of belongings. Would stay again.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Kelli for taking the time to write a review about your stay at the Best Western Pocatello Inn. I will pass on your comments to the breakfast staff, they will be pleased that you enjoyed your stay and what we had to offer. The build your own waffles, yogurt and oatmeal is a new selection and I hope that you got to try it. It is rewarding to hear when a guest will return and we look forward to visit with you again.

"Fine for a night stay while traveling, but not a choice for a destination"

3
23/05/2016

Got there late at night after booking online. Was given room keys and carried my sleeping child in to get her situated, and when we opened the room door we were shocked to see kids jumping on the bed and a woman asleep in the other bed. Obviously we were given a room that was already occupied. Nothing worse than walking in on someone expecting privacy, as I would. Went back to the front desk and got another room. It was in the executive wing, whatever that means, and sufficed for the night. Somewhat noisy with the traffic on the main road outside the room, but we survived our rest nonetheless. Just an ok hotel for what we needed.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize for terrible mistake of the room. I will address this with the front desk because this is unacceptable and I can understand how you felt when you opened that door. It is our goal that all our guests have a comfortable restful stay and we hope that you will give us another try the next time you are in Pocatello.

"If you enjoy noise, this is your getaway!"

2
22/05/2016

The noise problem and non-ability to contact the front desk late in the evening was unacceptable! It would be very difficult for me to continue to recommend this hotel . Their are many other hotels in the area, I probably would try those before staying here again .

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Richard I would like to apologize that we did not meet up to your expectations. There was couple of events being held in town that filled most of the Pocatello hotels. I will talk with the front desk about the issue you had and not being able to contact them. I am sure that if they had known you were having a problem with noise they would have tried to have it taken care of. When there is a noise complaint they do take it very seriously. I hope that you do stay with us again when we are not having such a busy night and look forward to your return.

"Nice Stay"

4
20/05/2016

We arrived before check in with kids. The kids were able to use the pool while we waited for our room to get cleaned and the staff let us know as soon as the room was ready (which ended up being before normal check in time).

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Tyler thank yo for taking the time to write a review about your stay. We are glad to hear that your kids enjoyed the pool while you were staying at the Best Western Pocatello Inn. If we have the rooms available and ready we do allow an early check in. We hope to see you again the next time you are in Pocatello.

"HANDICAPPED?? HAVE A PET??? BEWARE!!!!!!!!!"

2
19/05/2016

Having had my leg amputated above the knee recently, is not a deterrent in our 'snowbird' travels, but this year was as difficult as I ever had it. I book ahead, using my employee discount and usually get the handicap room 102. In these years staying there, my profile (I was under the impression a customer profile would have been created by BW and referred to when ever we book noting our physical handicap and that we have pets.... but found this is not the case) really has not changed, and yes, we are pet lovers. Now for you that have stayed there over the past couple of years have noticed that this hotel is updating their premise including their rooms. If one can recall, it was a big deal when they made all rooms non-smoking and you had to initial on your check in each time that you will NOT smoke in the rooms and be forewarned that you could face a severe fine for doing so. Like I said, they've always wanted you to know this and you had to initial this fact on their check in sheet (it was the last box above where you signed). As we've stayed in this particular suite most of the times we've booked the hotel, we know it and our pet knows it. NOW, this handicap room is one of the completely 'refurnished' rooms. From what we can tell, this means that they painted the walls, brought in a new larger TV, all new carpets and yes, redone the bathroom area, making it much more appealing for a handicap individual. That's it..... It has the same old furniture, table, chairs, lights, stands, couch/sleeper, fridge, microwave, etc. Not commenting on others with handicaps, as each is possibly different, when one is missing a leg, having this room is especially great. So I will speak as if I am speaking on behalf of all those that are wheelchair bound or missing a leg which makes movement a great safety concern. For those without or do not wish to put their wheelchair in the water (I do not as I am concerned with having a wet chair in bed of truck accumulating bacteria, etc. while we travel), their setup posses some problems. They provided me with a chair, but turning around in it to access taps or gels is very, very difficult and is a huge safety issue. Grab bars in shower or poorly positioned for individuals such as myself and are a safety issue. Why could BW not have installed a large shower facility (walk-in accessible with seating that allows you to access taps, gels) that has a drop down bench for handicapped individuals, is beyond me. This would appease those with and without handicaps. If BW does not know what I am talking about, I would gladly provide them with a photo of exactly what I mean. Everyone knows that if you are in this part of the building, you have NO access to an ice bin and have to travel back to desk or further to get some ice. Now I will comment on what happened after we checked out and were on our way home. We received a phone message from the hotel manager who said that we had a pet and had stayed in a NON pet room. As we had a pet and I apparently indicated we did not (by initialing the last check box) on our check in form, that we 'could' be liable to HEAVY charges for doing this. But, since they were going to give us the 'benefit of doubt', there would be no fine, but we would be charged the applicable fee for having a pet (which they did right away). My wife listened to this as I was driving and told me about the message. I stopped shortly after and called and asked to speak with the manager. She was not available after the front desk was trying to find her after about 3 or 4 minutes. The female front desk person asked what it was about and I explained it to her. I explained the message the manager had left and explained my position. I explained that I was under the impression that the check in form was one that I had always signed. It was not mentioned to me about changes made to it and I did confirm that I initialed the last line. But what I also said was that when I checked in, I had been driving for over 13 hours and was very tired and I thought the form was the one that had you initial for not smoking in the room. I was NOT aware that this was for having a pet. I also mentioned that I believed BW had my profile saved, indicating my needing a handicapped room and having a pet. I asked her why I had always been staying in this room, why this was NOT a pet room anymore. She told me that because of it being 'refurnished', pets were not allowed in it. I asked her if there was another handicapped room available for me and she informed me that yes, one of the ones right beside this one was. Was this handicapped room like the one I usually stayed in? No, I was told, it was not refurnished. OUCH..... this was hurtful.... all because we have a pet. SO IF YOU ARE GETTING OLDER, HAVE A PET AND NEED A PROPER HANDICAPPED ROOM, YOU MIGHT CONSIDER GOING SOMEWHERE ELSE.

"Very Glad I Booked the Pocatello Inn, Pocatello, IDAHO"

5
18/05/2016

I needed to book a place near my orientation online. I went by what others had said and the price was right too. You will be very satisfied with this choice. Rooms might be tight for more than one person, but for one, it was perfect. Breakfast was fast with real scrambled eggs, biscuits, and sausages with fruit.

"Good"

4
16/05/2016

Had a block of rooms for a soccer tournament. It was a great location to the where the soccer fields are located from this hotel and the hotel is clean and had great rates for us. Would stay here again! Great staff and very helpful!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Jaime for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am so glad to hear to hear that the staff was helpful and will pass on your kind comments. It is always rewarding to hear when a guest and their team want to stay with us again. Our returning guests are very important to us. We enjoy having teams come to stay with us each year with the PVSC and look forward to see you next year.

"Average"

3
15/05/2016

Stayed here one night on a road trip. Property is old and should not be charging the price given the conditions of the rooms. Would not be happy here for a longer stay as the bed was not very comfortable. Large groups stay here and can overwhelm the breakfast buffet so breakfast timing is important.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for picking the Best Western Pocatello Inn as one of your stops during your road trip. With our renovations we are in the process at this time updating all our furniture which includes the beds. I am sorry that your bed was not comfortable and hope that you say with us again the next time you are in Pocatello and enjoy the new furniture. Our breakfast staff does try to keep the breakfast stocked at all times even when we have groups staying here. There has been a new item added for the travelers who don't have the time to stay and eat. This is the new Grab & Go breakfast. We hope that you will visit us again and look forward to your return.

"Comfortable and accomodating Inn"

5
15/05/2016

This is the third year we have stayed at this Great Western. Our rooms have always been comfortable and inviting. The housekeeping service has been excellent and always accommodating. The breakfasts are warm and appetizing and a good variety. It is conveniently located to freeway, restaurants and shopping. Beds are comfortable and rooms are roomy.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Keith it is so nice that you keep coming back to stay with us. We look forward to returning guests. It is like family coming for a visit. Thank you for taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. I will be sure to pass on your comments to housekeeping and our staff that works in the breakfast area. We look forward to see you again the next time you are in Pocatello.

"Great Hotel"

5
12/05/2016

Very comfortable hotel, great bed, great pillows, large flat screen TV, very good internet connection, adequate and comfortable bathroom. Restaurants to get a variety of foods within walking distance. Free and sufficient breakfast was very good. Nothing fancy but for a place to spend an evening and get a good nights rest this hotel gets FIVE STARS.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you Mark for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you had a comfortable stay. Our goal is for all our guests to have a relaxing time while they are staying with us. Thank you for the five stars, I will pass on your review to the staff, this will make their day. We hope to see you the next time you are in the area.

"Quick overnight stay"

4
09/05/2016

Room was in quiet area, very restful. Enjoying staying at best westerns. The breakfast area has undergone some renovations since our last visit, it is now well lit and inviting and items are easy to locate.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It is rewarding to hear when a guest has a comfortable relaxing stay. Thank you for your review about your stay at the Best Western Pocatello Inn. I am glad that you took advantage of the breakfast and found it to be inviting. We are now in the process of finishing the renovations of the sleeping rooms with replacing the furniture. We hope that you will visit us again when this has been completed.

"Clean room."

4
09/05/2016

One of the nicer Best Westerns I've been to in a while. The room was clean although a little small, the staff was very friendly and the bar tender Matt was full of good information. I will definitely stay here the next time I'm in town.

"Not truthful"

2
09/05/2016

We called to book a room for our nieces graduation and were sold a Queen room for $179.00 a night. The bed was only a full with queen sheets on it. Very uncomfortable for 2 adults. First we should have been told it was only a full and second when we complained we should have bee given a queen room or compensated for a smaller bed if nothing was available - it instead was full charge and "sorry Charlie".

"Excellent Place"

5
04/05/2016

We stayed on (3) different Best Western Hotels including this one on on way home from Virginia. We were pleased with all of our stays in them. The staff was very friendly and courteous. The room was very clean and comfortable. They even allow pets, which a lot of hotels do not. The complimentary breakfast was vary good with a great variety of breakfast items available. Overall it was a great stay and would recommend it to anyone traveling through the Pocatello Idaho area.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I will pass on your kind comments to the staff, they will be happy that you enjoyed your stay. It is nice to hear when a guest has a restful comfortable stay. For any hotel it is rewarding that a guest will recommend their hotel to anyone traveling in our area. We appreciate that you will recommend us and hope that you will visit us again the next time you are in Pocatello.

"Needs updating"

2
03/05/2016

when you check in they charge on your credit card for additional 10% for incidental whatever that means. it a collage town so maybe they have issue with that. we did not appreciate it. they are under construction and the room we had need to be update. they were very noise all the doors slammed without you trying the hinges on the doors didn't work. the breakfast was very sad. I like the hotels that used a real restaurant or serve healtly food choices.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations while you were with us. Most all hotels do authorize the credit card on file for the stay plus incidentals when checking in, some even charge more then 10%. When you checked out you were only charged for the rate of the room. All our rooms plus public areas have been renovated with new carpet and paint. We are in the process of replacing the furniture in all the rooms and finishing a new fitness center and guest laundry on the main floor. At the Best Western Pocatello Inn your full hot breakfast is included with your room which includes three hot items, gluten free choices and make your own with toppings: waffles, yogurt, and oatmeal. If you would have rather have a restaurant breakfast, there is one around the block from us where you would receive a discount on your meal when you show your key card. We hope that if you stay with us again that you will take advantage of all that we offer. We look forward to your return.

"Great staff and accommodating Hotel."

5
02/05/2016

As a tour director for schools I couldn't have been happier with the service that we received and the way the staff treated us. As always there are things that happen that you can't plan for, like a room being renovated that is checked out to your group. However, the staff handled the issue quickly and made sure our group and our students were taken care of!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It was a pleasure having your group send two different nights with us, we enjoyed the students. Thank you for understanding about the room, I am glad that we did find a solution to help you and the students. Thank you also for taking the time to write a review about your stay at the Best Western Pocatello Inn. We hope that you will stay with us again the next time you and the band is traveling and look forward to your return.

"Dog and People Rooms"

4
28/04/2016

I have stayed at this property a number of times and it has always been pleasant. Traveled this time with my dog and this Best Western accommodates puppies. My room was right next to an exit door so was a little worried about noise but turned out OK. The room had a solid surface floor which, I think, is a much better idea than carpet in rooms that allow dogs. Quite a bit of remodeling has been done here, so overall in good condition. Only compliant would be the noisy heat/fan/AC unit - I have to have my white noise. Overall, nice and cozy and dog was very happy.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I am glad to hear that you and your dog enjoyed our pet friendly room. We understand how important pets are to a family and how they are just considered to be a family member. It is always nice to hear from a returning guest. We look forward to visit with our returning guests. Thank you for writing a review about your stay at the Best Western Pocatello Inn. I will pass on your comments about the AC/Heater unit noise so that Maintenance can look at it. We are looking forward to your return.

"Great Location"

5
28/04/2016

Centrally located, easy access to freeway and staff was very friendly. Hot cookies in afternoon were amazing. Breakfast always had good variety. Kids loved pool was available all hours, while we were there they swam for 3 hours and had it all to themselves!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We enjoy it when our travelers bring the whole family to visit us. I am happy to hear that your kids enjoyed their stay and took advantage of the swimming pool. I will pass on your kind comments to the staff. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Thin Walls, Clean Rooms"

3
27/04/2016

A friend and I stayed at the Best Western in Pocatello, Id recently. We arrived late, about 10 p.m. The counter clerk was friendly and we checked in and went to our room quickly after a long day of driving. Immediately, I could hear snoring from room adjacent to ours. However, whoever it was had intermittent snoring and I used ear plugs as I usually do in a hotel/motel. There were a couple of items that did not work properly in the room and next morning I pointed them out to the checkout counter clerk. One was a shower soap dispenser that was plugged, the other was a desk lamp with a broken switch. The bed was comfortable and four pillows were offered. The pillows seemed to be all the same firmness. The room was clean as was the bathroom. There was some minor wall damage such as marring of the drywall. The AC/Heater unit fan was too loud to operate but room temperature was good so we didn't have to suffer with the fan noise. There was the typical continental breakfast that most roadside motels serve. Items were scrambled eggs, sausage links, waffles, cereal, OJ, bananas, yogurt, etc. Very typical. We were able to get the room as a last minute deal through the BW website for $82+tax. I rate this room and facility as a 3. It is certainly not the nicest BW at which I have stayed.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for letting the front desk know about the items in your room that needed to be looked at and for writing a review about your stay. I am sorry that we did not meet your expectations while you were staying with us. I will pass on what you said about the AC/Heater and the noise. I am gald to hear that you found your bed to be comfortable. At the Best Western Pocatello Inn our goal is that all our guests have a comfortable restful stay that does include a hot breakfast. Many hotels in the area does charge for the breakfast that we offer for free. We have just added on build your own: waffles, oatmeal and yogurt. We are just finishing the renovations and will be doing all the touch ups in the rooms. We hope that you will stay with us again the next time you are in the area.

"Best Customer Service "

4
26/04/2016

This is a nice comfortable place to stay. The rooms were clean and had all the amenities you would want. There was some remodeling going on at the motel during our stay, but you wouldn't even know it. We really appreciate the ladies at the front desk they were very accommodating. I would stay here again just for the service, that's what makes the stay even better.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Steve I would like to thank you for such a kind review about your stay at the Best Western Pocatello Inn. It is rewarding to hear when a guest tells us that they will stay again. We always enjoy visiting with our returning guests. I will pass on your comments to the front desk staff, this will make there day. We are excited to have you return when all the new furniture is in the rooms and looking forward to your return.

"we found some upgrading in the area we were in. Two things , the bed was not great, needs a firmer bed, thinner duvet"

4
25/04/2016

we enjoyed our stay, however the bed needs to be replaced it is worn out. we were in 207. the duvet is away too thick you can buy medium ones. The shower gel and shampoo and conditioner do not let enough liquid out. The breakfast room was great and it looked like the pool had been renovated since last we were there. Thank you it was a nice stay.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I am happy to hear that you enjoyed your stay. Thank you for writing a review about your stay at the Best Western Pocatello and letting us know what you experienced while in your room. We are in the process of replacing the furniture in the rooms and I will be sure that they look at the bed. We hope that you will stay with us again the next time you are in the area.

"Sun City West, Az to Edmonton, Alberta"

5
25/04/2016

Nice clean hotel with very friendly staff. We drove for over 12 hours the first day and when we arrived at the hotel our room was ready. Very comfortable bed and the breakfast was a perfect start to the day. We will be back!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It is always rewarding to hear that a guest will return the next time they are in the area. Thank you Rob for taking the time to write a review about your stay at the Best Western Pocatello Inn. When you are traveling it is nice to find a place to relax before continuing on your travels. We are looking forward to see you the next time you are in Pocatello.

"Amazing Lounge"

5
23/04/2016

The lounge here at this Best Western in Pocatello is amazing! I quite enjoyed my time in there with my friends. The lounge attendant that night was pretty phenomenal. I cannot remember her name, but she helped us decide on a drink we would like, and even took up the challenge to make a drink she had never heard of before. :-) I hope she is always there when I stay at the Pocatello Inn!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It is nice to hear when a guest enjoys our Lounge. One of our goals for the Best Western Pocatello Inn is that you enjoy your stay. Thank you for taking the time to write about your experience Garett. I will be sure to let the staff in the lounge know how much you enjoyed yourself. We are looking forward to your return.

"Nice stay"

4
23/04/2016

Loved the room update at this location! Bed was better than average for a hotel. The room was quiet! Breakfast was abundant, but average hotel fare. Wifi was very fast. Front desk staff helpful and professional at check in.

"Returning home"

4
19/04/2016

We have been staying at the Inn for at least the last forty years both on our way south either San Diego or Mesa Az & our way home. We come here as the staff is friendly & the atmosphere is relaxed. We use the lounge/bar when we arrive after an 11 hour drive as well as the breakfast when we leave (saves time & money).

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for the kind review about your stay at the Best Western Pocatello Inn. We look forward to see our regular guests. I will pass on your comments to the staff, this will make their day. It is nice to hear that you also take advantage of the Lounge. We are looking forward for when you stay with us the next time you are traveling.

"Regular Visitor"

4
18/04/2016

We always enjoy our stay at Pocatello Inn. We stay twice each year and find that it suits us just fine. The location is perfect. The staff are always very polite especially Mat in the bar. The breakfast is very good. The room was renovated and the entire hotel has had a recent renewal.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It is always nice when we have our regular guests come and stay with us at the Best Western Pocatello Inn. It is like family coming for a visit. I will be sure to pass on your kind comments to the staff. We are looking forward to the next time that you stay with us during your travels.

"Weekend tounament"

3
18/04/2016

Hotel was clean and guest check in was very nice. Kids loved the 24 hour pool since our games didn't get over until midnight. Next time we stay I will request a top floor room. It sounded as if someone was running a marathon all night above us.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to thank you for writing a review about your stay at the Best Western Pocatello Inn. Next time you stay with us please let the front desk know that you would like a top floor and if there is a room available they will be happy to help you. If you stay with us and have a noise problem you can report it tot he front desk and they will try to help you with the issue.

"quick stop was worth it."

5
15/04/2016

Everyone was so friendly and helpful. Room was great.It was quiet and very clean too. Would stay here again. Worker told us about a wonderful place to eat. Even received a discount at the restaurant. Hope to come this way again.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
We hope that you are able to come this way again also. Thank you for writing such a kind review about your stay. The goal of the staff here at the Best Western Pocatello Inn is that our guests have a restful comfortable stay. It is rewarding when a guest tells us that they will stay again. We are looking forward to your return.

"Quick quiet stay"

4
12/04/2016

Well appointed and close to highway and attractions. Clean room, undergoing renovations, but quiet. Helpful staff. Lovely breakfast room with typical options. The breakfast lady was very friendly. The bed was comfortable and the linens were soft. Will stay again.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you had an enjoyed restful stay. I will pass on your kind comments to the staff. It is always nice to hear when a guest will return to visit us. We are looking forward to see you again.

"Awesome over nighter at the BW in Pocatello!"

5
12/04/2016

We really enjoyed our stay at the Best Western in Pocatello. It's right off the highway and not hard to find. Great hotel with friendly staff, clean, close restaurants and fantastic continental breakfast! The staff are there to make your stay a good one. They treated us like guests and wanted us to know if we needed anything at all, just to let them know. I would recommend this hotel in a minute!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write such a kind review about your stay at the Best Western Pocatello In. We always look forward to returning guests. I will pass on your comments to the staff, this will make their day. The highest compliment that a hotel can receive is when a guest will recommend them. I hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Not very happy"

3
11/04/2016

I would not stay here again. Room smelled like old fish, they have gone to dispensers for soap and shampoo and conditioner. No soap or shampoo, and very little conditioner would come out of the dispensers. The refrigerator didn't cool until the next morning after I fooled with the settings.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I would like to apologize that we did not meet your expectations. This is unacceptable about the soap and shampoo and I will talk with the head of Housekeeping about this issue. Maintenance will be notified about the refrigerator and make sure that it is fixed. I understand that the front desk staff did give you some off of your charge for the room. I hope that this helps with your inconvenience. Again I hope that you accept my apology for the issues that you had while staying with us.

"Ocean comfort small rooms could be bigger for 4 people have"

5
10/04/2016

Same as above need microwave too. Work. Small pool area.great breakfast section. Good check in. Quite. Very nice efficient maintenance staff. Microwave needs to one fixed. Funny or for in hall ways. Clean rooms. Good staff

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for writing a review about your experience at the Best western Pocatello Inn. I am sorry that you thought the rooms was too small for 4 people. When checking in you can see if we have a larger room available at a little higher rate. The front desk staff would be happy to help you with this. After our renovations have been completed there will be a microwave and fridge in all rooms. We hope that you will stay with us again the next time you are in Pocatello.

"Idaho"

4
07/04/2016

A very large property far enough off the freeway to be quite quiet. The breakfast room was very nicely appointed and the food was good. The hotel has been undergoing renovations which are not quite complete but very nice

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your stay and hope you will be back when the renovations have been completed.

"Very comfy bedding!"

4
06/04/2016

Pool and hot tub were open 24 hours. Very comfortable beds and friendly staff with an excellent breakfast! Close to many restaurants and also a lounge and bar in the motel. Free wifi service with good connections.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for your kind review about your stay at he Best Western Pocatello Inn. It is nice to hear that you had a comfortable relaxing stay and enjoyed the pool and hot tub. I will pass on your comments to the staff. We hope that you will stay with us again the next time you are in the area.

"Convenient Hotels"

4
03/04/2016

It is very easy to find the best western's while travelling. They are well posted along the freeway's so it makes it easy to stop. I have also got a best western card and they have a promotion right now that gives you a $25.00 gift certificate if you stay at 2 different hotels. I should be receiving another on as we stayed at two best western's coming home from our trip.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It is always nice to have guests who enjoy Best Western's where they go. We appreciate you for being a loyal member and that you are taking advantage of the promotion. Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We hope that you will stay with us again the next time you are traveling and find yourself in Pocatello. We look forward to your return.

"Good stop coming home"

5
31/03/2016

We always try to get a specific room that is quite large with two queen beds. It was a cat friendly room and was handy getting in and out of the hotel with Miss Molson. They are charging $10 extra now for pets which is new. This is our usual stop in Pocatello going down and coming home from our winter stay in Yuma, AZ. They also have ten % off on nearby restaurants. The breakfast in the morning is good in a nice clean, large room.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We always look forward to our returning guests. I am happy that Miss Molson enjoys her stay. We look forward to your return next fall as you head back Yuma.

"Gun Show"

4
28/03/2016

My husband loves to go to the area gun shows at least once a year. They had one in blackfoot at Fort Hall on the indian reservation. We elected to stay 10 mins. away because of the price and lounge on the property. Staff knew what was going on in the area for the weekend to give us a chose. Its always good to get a way.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for staying with us and writing a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed the Lounge and had a comfortable time while you where in the area for the gun show. We hope that you will stay with us again the next time you are in Pocatello.

"Enjoyed the stay, loved the room"

5
26/03/2016

I want to say that I had the best stay at this hotel. The front desk clerk, Heather, was kind, compassionate and always smiled. She is an asset for this hotel and I would say promote her, but I think she does a wonderful job at the front desk. The rooms were comfortable and cozy with great beds. If I get the chance to stay there again, I will gladly. I visited the lounge and had a wonderful time with the company of the bartender and some guest. Everyone staff member I spoke with was pleasant and made you feel like you were at home.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to thank you for taking the time out of your busy schedule to write such a nice review about your stay at the Best Western Pocatello Inn. We are so glad that you enjoyed your stay and you were as comfortable as being at home. I will pass on your comments to the staff. This will make their day. We hope that you will stay with us again the next time you are in Pocatello. We hope to see you soon.

"REPEAT VISIT DID NOT DISAPPOINT"

5
24/03/2016

We have stayed at this lovely hotel several times and it always meets or exceeds our expectations. The front lobby and other parts of the hotel have been refurbished and it is very upscale and inviting. Cleanliness is excellent, beds and pillows are comfy. They always do their best at making you feel safe and secure as well. Thanks for a lovely stay!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a kind review about your stay at the Best Western Pocatello Inn. It is rewarding when a guest returns to stay with us. It is like family coming home for a visit. I am glad that you found our renovations inviting and had a comfortable relaxing stay. We hope that you visit us again the next time you are in Pocatello and look forward to your return.

"Do not stay here"

1
20/03/2016

This was by far the worst hotel experience. The room is loud, the beds are uncomfortable, and the breakfast is crowded with food mediocre. If they remodeled, they used the cheapest fixtures, flooring, tv, and mattresses. This is a budget hotel with high prices. We will be hard pressed to stay at a Best Western again. Do yourself a favor and stay elsewhere while in Pocatello.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations. Our renovations are not completed yet, in April we will be replacing the furniture which includes mattresses. If you had a noise issue you could have reported it to the front desk and they would have been happy to resolve it for you. If there were rooms available they would have been happy to get you moved. We hope that you will give us another chance after the renovations have been completed.

"Clean Hotel, friendly staff, some renos in progress."

3
08/03/2016

This was just an overnight stop on our way back from Phoenix, the location was very good , just off the freeway and walking distance to a couple of restaurants. The service was good and staff helpful, the room was smaller than expected and definitely hard to maneuver around after a couple of suitcases are in the room.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for writing a review about your stay at the Best Western Pocatello Inn. I am sorry that the room was smaller then you expected. When checking in you can request different room types depending on your needs and what you want to pay. The front desk will be happy to accommodate your needs if possible. We hope that you will stay with us again the next time you are in Pocatello.

"Execellent"

5
07/03/2016

Amazing staff. All A+ great service experience. Staff had very professional customer service, From the time I checked in till I checked out had a great time. The remolded room was great. the best pool, opened 24 hours. Great breakfast that is an amazing value.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the tie out of our busy schedule to write such a kind review about your stay at the Best western Pocatello Inn. I will be sure to pass on your comments to the staff. This will make their day as our goal is for each guest to have a enjoyable restful stay. In April we will be replacing all the furniture in all the rooms so we hope that you can return to experience the total renovation. We do look forward to your return.

"So comfortable"

5
05/03/2016

We travel quite a bit and comfortable beds are high on my list.The bed was the most comfortable we have slept on in months, pillows too. Very modern and clean. Great breakfast room. Highly recommended

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pcoatello Inn. It is nice to hear that you had a restful comfortable stay. There isn't any higher of a compliment then to have our hotel recommended to family and friends. We hope to see you in the future and look forward to your return.

"It's all about the bed"

2
05/03/2016

The only thing I really wanted was a good night sleep and the bed was not conducive to that. It was too hard and so bouncy i felt like I was sleeping on a trampoline. I sort of feel like the bed is the most important thing and if the hotel can't get that right they may as well not be in business.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations and did not get a restful sleep while you were staying with us. I understand how important the bed is when when you are traveling. Next month we will be replacing the mattresses and furniture in the last phase of our renovations. We hope that you will stay with us again after this has been completed.

"family hotel very good rooms near idaho university usa"

5
18/02/2016

stayed from 13to17 jan 2016 with my family excellent food n all services breakfast number one in usa you will not get so vast variety n top class multipl choice.skiled staff.heating superab.shuttle driver very polished.taken to idaho university very smart driver.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking to time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that enjoyed your stay and the breakfast. I will pass on your kind comments to the Bellman. We hope that you will stay with us again the next time you are in the area.

"Great place to stay for a getaway"

5
16/02/2016

Great hotel for a quick getaway when going to Lava Hot Springs!!! We were treated very well, the rooms are nice, ours was recently renovated and the breakfast was super! Great friendly and reliable staff!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It is nice to hear when a guest enjoys their stay. Thank you for writing a review. I am glad to hear that you enjoyed your room and hope that you return after April when all the furniture has also been updated. We are looking forward to your return to the Best Western Pocatello Inn.

"Having Fun at the Best Western"

5
14/02/2016

My stays at the Best Western Pocatello Inn in Pocatello, Idaho always give me something to look forward to and I always feel pampered by the quality of the service from the staff who really care that my stay is the BEST it can be. The rooms are decorated beautifully, the bed is wonderfully comfortable, the breakfast is a great way to start the day and the overall appearance of the hotel both outside and inside is clean and you can tell that it is taken care of very well. Easy off the freeway, plenty of parking, and close to good places to eat make this hotel my favorite place to stay in Pocatello. Thank You to the owner and all the staff.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write such a kind review about your stay at the Best Western Pocatello Inn. I am pleased to hear that you look forward to the times that you stay with us. We always look forward to returning guests, it like family coming to see us. I will be sure to pass on your comments to the staff, this will make their day. We are looking forward to the next time you come to stay.

"Dingy hotel room"

1
10/02/2016

We had stayed here before and were quite happy with the accommodations which is why we chose it on our latest trip. It is undergoing some much needed renovations. However, we were assigned a room that had not yet been renovated. It was dark, dingy and dirty. Greasy hand prints on tv screen dirty remote, dusty lamps and carpet needed good cleaning. At least the bed was comfortable.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations while staying with us. This is not our standards and is unacceptable, I will talk with the head of housekeeping about your stay. Our number one goal is that all our guest have comfortable relaxing stay. We hope that you will stay with us again when the renovations have been completed. We look for ward to your return.

"Wonderful stay"

5
10/02/2016

We showed up at 2:30am on our way to Oklahoma, got up, ate breakfast at 6am and were treated like gold by the Breakfast Attendant. He was so frienfly, funny, knoweldable of the weather forcast and snowy road conditions and was helpful. Loved our stay and I didnt want to get out of the comfortable beds and cozy pillows. Highly recommended!!!!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your experience at the Best Western Pocatello Inn. It is nice to hear that you enjoyed your stay. I will pass on your kind comments to the staff. We hope that you will stay with us again the next time you are in Pocatello.

"GREAT stay!!!"

5
08/02/2016

From the staff to the room to the breakfast to the facilities... GREAT overall stay. Had a last minute check-in and they were able to accommodate with hesitation. I would highly recommend this hotel!!!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank yo for staying at the Best Western Pocatello Inn and taking the time out of your busy schedule to write a review about your visit. I am glad to hear that you had a comfortable stay. Our goal is that all our guests have an enjoyable relaxing time while staying with us. I will pass on your comments to the staff. We hope to see you again the next time your are in Pocatello.

"Comfortable stay"

4
07/02/2016

This was an overall nice stay. The breakfast is good, with a lot of carbohydrate choices. Wish they offered some greens to start the day, even if it was to sell green drinks on the premises. Herbal tea and decaf tea in lobby would be nice too. The shuttle service was excellent and staff very professional.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I appreciate your suggestion about the green drinks and this is something that we will look into. We do offer herbal tea and decaf tea in the breakfast area and in the lobby. If you don't see it there please ask the front desk or bellman and they will be happy to help you with what you would like. We hope that you will visit us again and look forward to your return.

"Horrible place to stay"

1
06/02/2016

The beds were terrible and the heater didn't work in the room very good. Since it was 7 degrees a warm room was essential. Also when I checked out I was charged an extra day since I checked out literally 10 min late. I drive a charter bus all over the USA and bring 56 people at a time. On this trip I stayed alone because I was switching with another driver and the bus kept moving. But I will never stay at this place again and make sure none of our buses ever stay there either. The service was horrible.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I am sorry that you did not have a comfortable stay. We are in the middle of renovations which includes replacing the beds. I appreciate that you did bring this to my attention. We looked into it and could not find a late checkout. Can you please call the hotel 208-237-7650 and ask for Heather and she will be happy to help you with this matter.

"Hotel under construction"

2
03/02/2016

Very disappointed. Initially given a room that was under construction thus no furniture. Second room available was not what we had reserved and had just been refurbished. Paint smell very strong, light bulbs not working and bed sheets did not fit.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations and the inconvenience that you experienced. This is not our standards at all and is unacceptable. I did talk with the different departments about what had happened. I do appreciate that you brought this to my attention. We do hope that you will give us another chance the next time you are in Pocatello after the renovations have been completed.

"Uncomfortable bed"

1
30/01/2016

Our bathroom smelled like pee, our bed was horrible and you could feel the springs in it. Our mini fridge wasn't plugged in. My husband put our beverages and leftovers in it (that was special) two thumbs down

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I would like to apologize that we did not meet your expectations and that you had an uncomfortable visit. This is not our standards for any guest that stays with us and is totally unacceptable. We are under renovations and in April we will be replacing the furniture including the mattresses. I will talk with the head of housekeeping about your experience with the bathroom and fridge. Please accept my apology and I hope that you will give us another chance the next time you are in Pocatello to enjoy all the renovations when they have been completed.

"Stayed here for meeting"

4
18/01/2016

I stayed here while in town for a meeting. The hotel was very busy but OK. It was bit noisy but the staff were helpful in getting things toned down. There aren't a large number of places to eat in the immediate area, so keep that in mind.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I would like to apologize about the noise but I am glad that the staff did help you with this issue. The staff is always willing to help anyway that they can especially if there is a problem. When checking in the front desk gives a list of restaurants that if you show your key card they will give you a discount. Plus our lounge offers a selection of food if you would rather not go out. I hope that you will visit us again the next time you are in the Pocatello area.

"Great Place To Stay"

5
16/01/2016

I travel every week and when I'm in Pocatello I always stay at the Best Western Pocatello Inn. Heather and her staff are fantastic! They are very helpful and always greet me with a smile. The rooms are clean and spacious. The breakfast, which comes with the room, is excellent. I highly recommend this hotel.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It is so rewarding to hear when a guest enjoys their stay. Thank you for your kind words and writing a review about your stay at the Best Western Pocatello Inn. I will be sure to pass on your comments to the staff, this will make their day. We hope that you will stay with us again the next time you are in Pocatello so that you can enjoy the renovations when they are completed.

"Beware of room 269"

2
09/01/2016

In all fairness we have stayed here many times and always had a good experience. This time, however, we were in room 269 which is horrible. It is right by the door and a stairwell. All evening long and in the early morning the door was banging and people were tramping up and down the stairs. The noise of the room far out weighed the benefit of being near an exit for our dogs. Also, we were warned ahead of time that if someone complained about our dogs and wanted a discount, we would be responsible for the difference. Not only do I think that is illegal, it is a very unwelcoming attitude. Our dogs are well behaved and have no issues

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologized that your stay did not meet your expectations. We always look forward to our returning guests. When checking in you can request a room not so close to the exit and if available the front desk staff will be more then happy to help you. I am sorry that you didn't feel welcomed because of your dogs. It is not very often that there is an issue with dogs but we do have to be considerate of all our guests. We do appreciate that your dogs are well behaved and look forward to see them the next time you are in Pocatello.

"First Time"

4
07/01/2016

This was my first time staying here, and they are under remodel. But they were very nice and I believe it will be really nice when they are done. The only thing that I wasn't crazy about is they do not have a fitness room but they had a pass to a gym that was a few miles away.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. A fitness room has already been started and when the renovations are done we will have a beautiful area for our guests. We hope that you will stay with us again when everything has been completed and so you can try the new fitness room. We look forward to your return.

"Very nice place to stay"

5
30/12/2015

We visit this town every holiday and different times thru out the year to see our family. When we come here it's always for 2 or 3 days. It's an 8 hour drive to get here. We always choose this hotel. The pool is open 24 hours. I have never stayed anywhere else that has a 24 hour open pool. We have had a large trailer behind our pickup almost every time we have come here. There is so much parking space on all sides, you could be an amiture driver and still be able to park here with no problems.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It is always nice when we have returning guests. It is like family coming for a visit. Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you were able to enjoy the pool and hot tub. We are looking forward to your return.

"My folks live in Montana and this is our place to stay on the way up when we go"

5
29/12/2015

Very comfortable and great front desk people. Comes with a free breakfast. Only bad thing was they were renovating rooms and supposedly the only thing they had left was a suite so we had to get that at a little higher rate but my triple A brought it down a bit

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for understanding about the renovations and the kind review about your stay at the Best Western Pocatello Inn. I am glad that your found your room to be comfortable and had a relaxing stay. We hope that you will come and stay with us again when the renovations have been completed.

"An Oasis after a day of travel"

4
22/12/2015

They were undergoing renovations and the gal at the front desk upgraded us for choosing them at this time even though it never interfered with our stay. Hot tub was fantastic, the room quiet and clean and breakfast was the way we like it. We picked them because they were close to the highway and it was the best choice we could have made, Hooray Best Western you've done it again.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It is nice to hear when a guest enjoys their stay. Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you had the opportunity to enjoy the hot tub. I will pass on your kind comments to the staff. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"friendly"

4
19/12/2015

The young lady at the desk greeted us warmly & was very helpful!! Our room was very quiet so we were well rested next morning!! The housekeeping lady the next morning was smiling & happy!! Room was spacious & very clean!! Thank you we will be back!!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for writing such a kind review about your stay at the Best western Pocatello Inn. I am pleased to hear that you had a comfortable restful stay while you were with us and that you will stay with us again. I will pass on your comments to the staff. We are looking forward to your return.

"Always a great stay"

5
15/12/2015

We usually stay at this Best western going to and from our destination in Arizona.The people are really friendly at the front desk..always and asking us how our day of travelling was and they never fail me in having cookies at the check in counter..fresh cookies!! lol...we always wait till later to hit the pool and hot tub for a bit before crashing. The food is always great if you want to eat their in the restaurant other wise there is a restaurant 2 minutes walking ...applebees...Everything is done up right for us .

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to thank you for writing such a kind review about your stay at the Best Western Pocatello Inn. We always look forward to see our returning guests, it is like family coming back to see us. I am glad that you were able to enjoy the fresh baked cookies when you arrived. We are looking forward to see you the next time you are in Pocatello.

"Best Western Pocatella"

4
12/12/2015

Clean,quiet, and very helpful staff . Decent breakfast. It has become the stop point when on the I-15 .Tried North Ogden BW once . No continental breakfast ; too close to the I-15 and marginal rooms. Pocatella is a better situation. You may save a bit by booking on line through priceline .com Happy Trails

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. It is nice to hear that your enjoyed your room. I will pass on your kind comments to the staff. We hope that you will stay with us again the next time you are in Poocatello and look forward to your return.

"Surprise"

4
11/12/2015

I was very satisfied with my stay. They are using the winter to continue to upgrade their rooms, and I expect great results. No elevator to upper floors, so request ground floor if you need it. Military discount includes veterans, so the value was great.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We are always happy to help our Military Vets anyway that we can. We appreciate your service for our country. I am glad to hear that you enjoyed your stay. We hope that you will come and visit us again when our renovations have been completed.

"GREAT PETHOTEL"

3
05/12/2015

If you are travelling with pets through Pocatello this is a great spot for them. For us humans, however, the rooms are not really clean. The carpet in our room was really dirty...not vacuumed type dirty, with buildup of dust and dirt along the edges and in corners. I will stay again though because they really do welcome pets!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that the room did not meet your expectations while staying with us. This is not acceptable and I will pass on your review to the head of housekeeping. I hope that you will stay with us when the renovations have been completed and give us a chance to show you how the room and your stay should be.

"BW Pocatello - November 2015"

4
03/12/2015

We stayed in Pocatello Inn on our way down south. The front desk was very busy and was glad I made a reservation in advance. The bed was super comfy and the room was spacious with all necessary amenities. We walked over to the Applebee restaurant and the hotel is close to convenience stores and gas stations.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for thinking of us for a stop while you were traveling and taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. We hope that you stay with us again when you are traveling home and we look forward to see you again.

"Almost A Home Away From Home"

4
02/12/2015

We get to Pocatello several times a year to visit family. We've stayed at this property several times. Rooms are clean, staff is friendly and generally very good about problem solving. The entire hotel is pet friendly. No elevator so chose your room carefully if you have mobility challenges. They've replaced the amenities with locker room type dispensers in the shower. Internet is generally good. Great coffee place a half a block away - Snake River Coffee.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Having a repeat guest is like having family come for a visit. It is rewarding when a guest returns. Thank you for writing a review about your stay at the Best Western Pocatello Inn. I am glad that each time you come you have a comfortable stay. We look forward to see you the next time you are in Pocatello.

"Updating Facility (Decore) But Great Place To Stay"

5
29/11/2015

My wife and I stayed here on our way back home. We have small puppies and being a 'pet friendly' hotel, this one particular reason we've always stayed here. Service great! Dining area first class (upgraded). Dino, hotel employee responsible for preparation of free (included) breakfast buffet was pleasant and friendly. He had prepared an outstanding breakfast that was well stocked with HOT foods as well as other items. Rooms are adequate, but this appears to be the next step in the renovation process and it is needed. Dining room already excellent and if rooms are of this standard, hotel will definitely be a 5 star accommodation!! Check in and check out was quick and no problems. Sleep was outstanding!! QUIET (even with all the pets we know were there). NO PROBLEMS!! Bed was VERY COMFORTABLE!! Location easy to get to of the I-15 I would recommend this stop for anyone needing a well rested stay. One other thing, being handicapped, I had requested such a room. I had found out that I did not have an adequate chair to sit in while showering (recent amputee) as I needed. I informed the front desk attendant while checking in and she had a fellow bring a proper seating chair for a handicapped individual. Nice to know that they had this when I had totally forgotten.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to thank you for writing such a wonderful review about your stay at the Best Western Pocatello Inn. We understand how important pets are and they are part of the family. I will pass on your kind comments to the staff. It is nice to hear when a guest has a relaxing comfortable time. The front desk staff is happy to help you anyway they can. We hope that you will stay with us again the next time you are in Pocatello and look forward to your return.

"Clean hotel with touch of luxury."

5
23/11/2015

My best hotel near Yellowstone. Clean fancy rooms. Friendly staffs, stress free parking. Near food restaurants, so not starving. I get more than what I paid. Best motel mattress ever in my life. Flawless service. Feel like home. Feels spacious. Great Breakfast. it's a great hotel just $89.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for writing such a kind review about your stay at the Best Western Pocatello Inn. I will pass on your comments to the staff. They will be pleased to hear that you had such a comfortable relaxing time. One of the biggest compliments is when a guest tells us that it feels like home. I hope that you come and visit us when our renovation of the rooms has been completed.

"This is a excellent place to stay"

5
21/11/2015

After the last experience with best western in midland Texas. I checked on their weekday rates first, they do not jack the rates for the week days. Very comfortable place to stay with a very good hot breakfast. They have a lounge that you can get a snack before bed time very nice staff as well

"Clean, Average Hotel"

3
17/11/2015

Nothing overly remarkable about this hotel. Some parts of the hotel have been recently renovated, but not the wing we were in. It was clean and comfortable, but no real "wow" factor. We used our drink coupons in the bar, but it was really empty and the bartender was weird. Plus, there was a STRONG odor of deep-fat fryer in there which made me feel a need to shower when I got back to my room. Save your beer money and drink elsewhere. The breakfast area was really nice though, as was the food served. Overall, the hotel was adequate and I think once they get the entire facility updated/remodeled, it will be even better.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations. Thank you for bringing this to my attention. We are looking into ways to improve the lounge which one of the items is the deep fryer. We want to make sure that our guests enjoy their stay. But I am glad to hear that you did enjoy the breakfast. Next month we will start renovations on the sleeping rooms and hope that you will visit us again when they are completed.

"Pleasant 5-day stay"

4
16/11/2015

We had a room with 1 king bed. It was well lighted, with reading light on both sides of the bed. The property is conveniently located close to I-15 at the north side of town, on a street with several motels, far enough from the highway that there is no highway noise. The room had a mini refrigerator with freezer compartment. Breakfasts were very good, with two hot selections every day, varying through the week, and two waffle makers.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
We enjoy visiting with our guests who stay with us for an extended stay. Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad that you enjoyed your room and breakfast. When we have guests that stay for several days it is like having family visiting. We hope that you will stay with us again the next time you are in the area and we look forward to your return.

"It was fine, but not impressive in any way"

3
10/11/2015

Check in was easy, and we were allowed to check in a few minutes early. We requested a ground level room, and got what we requested. The room was large and clean. The heater/air conditioner was so loud that we were awake off and on all night. The breakfast was not good, certainly not up to Best Western standards. Eggs were runny and sitting in water. If we stay there again, we will bring our own food and ear plugs.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that your stay was not up to your expectations but glad that the front desk was able to get you in early and also on the floor per your request. I will pass on your comments about the breakfast to the staff. Our goal is that our guests have a comfortable stay which includes a good breakfast. We hope that you will stay with us again the next time you are in the area so that you can experience a better breakfast.

"Best Rest"

5
10/11/2015

I had the best sleep of any hotel I have stayed at. The room was quiet and mattress and bedding were perfect. We could see our rig from the window in our room. Pets are accepted, and the room had quick access to the outside dog area with decent walking area nearby and lots of space to park an RV. Great WiFi! Would have given a 5 for Value if my Gift Card (BW Points Program) would have been accepted. I booked on-lone using BW website and that seemed to be the issue, but the great sleep made it all wothrthwhile.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time out of your busy schedule to write such a kind review. It is nice to hear that you had a comfortable restful stay while you were visiting us at the Best Western Pocatello Inn. Our goal is that all our guests have a restful stay before their journey the next day. We understand how important the pets can be and that they are part of the family. I hope that you will stay with us again the next time you are in the area.

"Excellent Experienc"

5
08/11/2015

The previous night we got into Great Falls late. Checked into the first hotel. Super 8-what a terrible maintained place and not too friendly staff. Room should have been condemned. Had a quick sleep and off to Pocatello to find a Best Western. Wonderful stay. Super Hotel and staff.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It is hard to travel when you don't have a restful night. We are glad to hear that when you stayed with us at the Best Western Pocatello Inn you had a good experience and a good night's sleep. Thank you for taking the time to write a review about your stay. I will pass on your comments to the staff. I hope that you will visit again and we look forward to your return.

"not necessary"

2
04/11/2015

Maybe the hotel management should sleep in one of the beds that way you can judge for yourselves .This hotel was not a 4 star rating .I think Best Western should maybe be a little more careful when they choose to bring hotels like this on board . I just can't give them a good rating.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay. I want to apologize that we did not meet your expectations and that you were uncomfortable with the bed. We are starting the renovations in the sleeping rooms starting next month. Everything will be done: painting, carpet, and new furniture. I hope that when it is completed that you will visit us again.

"Room service"

4
27/10/2015

We were traveling with pets and didn't want to leave them in the room alone. we called for room service and on the menu they had sandwiches and beer listed but when we called to order they had none of the sandwich items available and would not deliver beer to the room ...which is fine but why put it on the room service menu. We ended up calling elsewhere for take out

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for bringing this to my attention and I understand your frustration. We are more than happy to bring food or soda to your room. The reason that we cannot bring alcohol to a room is because the bartender has to check IDs. Once you purchase the alcohol you are welcome to bring it to your room. This is a very good point and something that may be needed to be noted on the room menus.

"Great Job, dog friendly"

5
27/10/2015

Our room was very clean. Nice size fridge and microwave. I loved being able to stay in a clean hotel with out little dogs. Staff very accommodating at breakfast. Only comment, it would be nice to have a garbage can at each entrance to dispose of doggie bags. Price was great and everything was so clean.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn and the suggestion that you have about the trash cans. I will pass it on and see if we can do this for the families that bring their pets to visit us. We enjoy meeting the special family members. It is nice to hear when a guest enjoys their stay and also the staff. We hope that you will return and stay with us again in the near future.

"business"

5
24/10/2015

I was here for 2 weeks on business and was treated like i was the only one that mattered. the staff went out of their way to see that I was taken care of. My room was always fresh when I came back from work.I loved the room and the location to restaurants. The Lounge is very nice as well if you want to have a cocktail and some food.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. We enjoy having guests who stay for long term. Each day it is like visiting with family members. It is good to hear that you took advantage of the Lounge and what they have to offer. I will be sure to pass on your kind comments to the staff. We hope that you will stay with us again the next time you are in Pocatello.

"general review"

5
24/10/2015

staff was great during check in and check out , breakfast was great both days staff very easy to work with and very informative of all specials that the hotel offers.. my son loved the pool and the hot tub. free internet was great as well... rooms were very clean.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for writing such a kind review about your stay at the Best Western Pocatello Inn. We are glad that you and your family were able to take advantage of the pool and hot tub. After a long trip it is nice to be able to relax. I will pass on your comments to the staff. Their goal is that all our guests have a restful stay. We hope to see you again the next time you are in the area and look forward to your return.

"Best buy in Pocatello"

5
22/10/2015

Clean, comfortable rooms and friendly staff; plus the best breakfast in a 2600 mile trip.. Would highly recommend.. Convenient location for those on the road. Motel is a bit older but very well maintained

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
We are so glad to hear that you had a restful comfortable stay while you were at the Best Western Pocatello Inn. Thank you for taking the time out of your busy schedule to write a review. It is nice to hear that you took advantage of the breakfast. After a good night and a good breakfast you can continue on your trip. We hope that you will visit us again the next time you are in Pocatello.

"Great Value"

5
22/10/2015

This hotel employs really friendly, helpful staff. The rooms and hotel are very clean. It has just recently been remodeled. The breakfast is nice. Good location close to the freeway. Lots of extras for a really good price.

"A good experiance"

5
20/10/2015

We were here for our grandsons college football game and the location is excellent. As well as the hotels restaurant and lounge there are more than 6 other dining places (3 within walking distance) close by. The college arena is less than 8 minutes by car. The included full breakfast was fresh and continually restocked. This is our place to stay in Pocatello.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
We always enjoy meeting the family of any ISU sports team member. Thank you for writing a review about your stay at the Best Western Pocatello Inn. It is rewarding to hear that a guest will come and visit us again and we look forward to their return.

"It was ok"

3
20/10/2015

A clean room but small. The breakfast was good and the people running it were really helpful and nice. For a best western I was disappointed in the management at the front desk over the weekend. It seemed like they just didn't know what they were doing. When I asked for towels for the pool the front desk lady didn't even know if they had towels for the pool. The pool was freezing and the hot tube was warm at only 90 degrees. It was disgusting with hair floating in it and other noticeable debris. I accident,y left my pillow so I called that night and they said they didn't have it. So I decided to call Monday morning and that front desk person said it was there the whole time. I showed up to pick it up and someone stapled a paper to my pillow case. I understand they have to label it but tape wouldn't have put holes in my pillow case. Just seemed like the weekend workers were not thinking.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize about what happened while you were staying with us. We do have plenty of pool towels and I will find out why they didn't know this. I appreciate you brought this to my attention and we can use this for training. I will also talk with maintenance as to why the pool and hot tub was cold and not clean during your stay. This is unacceptable and we will make sure that this does not happen again. We hope that you will give us another try the next time you are in the area and see that we took your comments to heart.

"Awesome Hotel"

5
17/10/2015

This hotel was awesome. Pool and hot tub open 24 hours. Room was fantastic and the bed was the best I have ever slept on. Located close to freeway, restaurants, gas stations, etc. Easy on and off to the interstate. The breakfast was really good also. AND some fresh good cookies in the evening.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to thank you for taking the time out of your busy schedule to write a review about your stay at the Best western Pocatello Inn. We are always glad to hear when a guest enjoys their stay and that you took advantage of the pool and hot tub. Our goal is for our guests to have a comfortable relaxing stay. We are looking forward to your return the next time you are in our area.

"Excellent location"

4
16/10/2015

Pocatello, Idaho is such a scenic little town and this Best Western motel was a great place to rest after a long drive from Whitefish Montana. The room was immaculate and so inviting for a good rest. Breakfast was a bit better at the BW in Whitefish but still tasty.

"great hotel very nice staff"

4
13/10/2015

rooms were clean large and very comfortable the breakfast was wonderful and they also have 24 hour coffee and at 8 pm fresh cookies and lemonade yum. It is a pet friendly motel which is terrific and the pet friendly room was so clean you would never guess it was for pets as well. Conveniently located right off Hwy 15 perfect!!! Overall it was wonderful this hotel does have a very nice pool and work out room however we did not have time to take advantage of either but both looked great.

"Good place to stay"

4
12/10/2015

Rooms were clean, pool area we clean and kept up. Breakfast was good, nothing spectacular. The best breakfast I've had at Best Western was at the Abbey Inn in St. George. Check in was pretty quick and the staff were friendly and asked if we had questions or needed any further help. We didn't spend much time at the hotel, in at 7 pm and out at 8 am.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. It is nice to hear that you did enjoy your room and had a restful comfortable stay. We hope that the next time you come to Pocatello that you can stay a little longer and maybe take advantage of the pool and hot tub. We are looking forward to your return.

"Great motel, great service, great location, great town"

5
06/10/2015

We arrived late in to Pocatello the day after my wife had suffered an injury while running a Utah marathon. This BW was perfect for us. Heather and Scott were incredibly helpful. I was even able to golf a quick round at Highland GC while my wife slept in the next AM.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I am sorry to hear that your wife was injured while running her marathon. We hope that she is doing better. Thank you for staying with us and writing a review about your stay at the Best Western Pocatello Inn. I will pass on your kind comments to Heather and Scott. It is nice to hear when a guest takes advantage of the golf course which is so close to the hotel. We hope that you will stay with us again the next time you are traveling to Pocatello and look forward to your return.

"Convenient Location"

4
06/10/2015

Easy to access from the Highway, yet very quiet property. Comfortable room and very pleasant breakfast room for the morning meal. Very friendly service at check in/out. The parking was close to our room. Also, there were several restaurant choices in walking distance. An enjoyable stay and we would stop again!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
Thank you for sharing such a kind review about your stay at the Best Western Pocatello Inn. It is always rewarding to hear that a guest will stay with us again. Returning guests is like family coming to visit. I am pleased that you had a comfortable relaxing stay and enjoyed your time with us. We are looking forward to your return.

"As expected at most BW's"

3
06/10/2015

Fair property, clean and has a lounge and pool. Booked in directly at the hotel. Was surprised to see I was put into a disabled room though. Unless your disabled the tub is too low as well as the sink and the toilet is too high. I should have been made aware of this at checkin.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
I want to apologize that we did not meet your expectations and the room type is not what you expected. If we are busy and the only room that we have left that fits a guests needs, the front desk will place them in a handicapped room. I will bring your comments to the front desk staff so that they may learn from this and from now on let the guest know if the room is a handicapped room. Plus if you are not happy with your room please let the front desk know and they will try to help if there are rooms available. We hope that you will stay with us again the next time you are in the area.

"Great for dogs (and people too)"

5
05/10/2015

Very nice and accommodating staff; close proximity to restaurants - that have curbside service so you don't have to leave your dog. Safe environment for taking the dog out at night. Excellent breakfast - bacon, eggs and french toast!

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
We enjoy it when our guests bring in their pets. We understand that they are a very important part of your family. I am happy to hear that you took advantage of the breakfast while you were visiting us. Thank you for writing a review about your stay at the Best Western Pocatello Inn and your kind comments about the staff. I will be sure to share this with the staff. We hope that you will stay with us the next time you are in the area.

"Beautiful"

5
03/10/2015

We really enjoyed our stay. We took advantage of all the amenities: hot tub and great breakfast. All the staff was very friendly. The room was really beautiful and elegant looking though the desk staff you are upgrading those.

pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review
It is rewarding to hear when a guest enjoys their stay. I am glad that you did take advantage of the hot tub while you were visiting us here at the Best Western Pocatello Inn. Thank you for your kind review and I will pass on your comments to the staff. We hope to see you after the renovations have been completed.