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Best Western Hotel Inn On The Bay, Owen Sound

4.5/5  - basé sur 629 notations.
1800 2nd Avenue E, N4K 5R1, Owen Sound, Canada - Ver el mapa
Best Western Inn On The Bay - Vista Exterior El Best Western Inn On The Bay se encuentra en el centro de Owen Sound. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

¿Quién dice que no es posible disfrutar de toda la belleza de la naturaleza y la comodidad de estar situado junto a las principales tiendas y restaurantes en el mismo hotel de Owen Sound?El Best Western® Inn On The Bay permitirá a los huéspedes acceder a una interminable lista de exclusivos servicios con una fantástica ubicación en la costa de Georgian Bay. Owen Sound se encuentra en la zona donde Niagara Escarpment se une a Georgian Bay, lo que le permitirá disfrutar de fantásticas vistas y aire fresco durante su estancia. Asimismo, estamos situados a menos de 10 minutos de 3 hermosas cataratas y rutas de senderismo, lo que permitirá a los amantes de las actividades al aire libre y los aficionados a la fotografía disfrutar de una fantástica estancia. Este hotel de la península Bruce no decepcionará sus expectativas. Situado a solamente 30 minutos de la Playa de Sauble, aquí encontrará igualmente magníficas oportunidades para tomar el sol y practicar surf. Nuestro establecimiento ofrece la mejor opción de alojamiento para sus viajes a Sauble Beach, ya que nos encontramos justo en el corazón de esta magnífica región. Este hotel se encuentra asimismo a poca distancia del Bayshore Arena, que alberga numerosos torneos de hockey en Owen Sound todos los años. No hay ningún otro hotel en Owen Sound que pueda igualar nuestra oferta. Disfrute de las fantásticas vistas desde el ferry de Chi Cheeman, que realiza su recorrido a las afueras de Tobermory. Practique su swing en los campos de golf de Cobble Beach, Legacy Ridge o Stone Tree. Los recorridos en moto de nieve por Gray County son un auténtico placer para los sentidos y este hotel de Georgian Bay ofrece el destino perfecto para sus recorridos al estar situado junto a las principales rutas. Nuestro hotelmantiene acuerdos con Georgian College Owen Sound para albergar todos los cursos de formación. Nuestras tarifas especiales para estancias de Hydro One en Gray County convierten a este establecimiento en el enclave idóneo para todos los empleados de esta empresa. Nuestro hotel es el único situado en la costa de la Georgian Bay desde el que podrá disfrutar de espectaculares vistas en el restaurante Patio y de un magnífico espacio para conferencias y reuniones en Owen Sound. Este hotel proporciona igualmente el espacio de alojamiento idóneo para todo tipo de celebraciones nupciales en Owen Sound al contar con una hermosa ubicación, habitaciones para sus invitados y servicio completo de catering. Reserve su amplia habitación en el Best Western® Inn On The Bay y prepárese para sorprenderse.

Best Western

Hotel Inn On The Bay

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basado en la opinión de 630 huéspedes
NOTA EMITIDA
Excelente
350
Muy bueno
188
Normal
56
Malo
16
Pésimo
20
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
50
De negocios De negocios
147
En familia En familia
164
En pareja En pareja
221
En solitario En solitario
9
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Still exceed expectations"

5
08/11/2018

Stayed here 1 night on business. I go back and forth between the BW in Walkerton and this one. While this hotel is not as modern and new, any short fall in appearance is outmatched by the staff. They clearly make the difference. Right away, Ken at check in is always personable and welcoming. He really makes you feel like you're at home. During my check the lady was friendly and genuine as well. Any associate you pass in the hall way ensures a smile and Hello.9 This is also the ONLY BW the actually honours the BW rewards program by always offering a room upgrade for platinum members. This is a huge advantage over the BW in Walkerton, where they seem to have very limited knowledge of the rewards program overall. The rooms here are clean and neat. The location is quiet as well. They are certainly the best hotel in the Owen Sound area. It is brand ambassadors like Ken that truly make the experience different! Good luck digging up your Dahlia's Ken :)

"Rooms Good, Food good"

3
17/10/2018

The rooms were good but over priced and the food was excellent but over priced. $24 dollars for a bowl of stew. No offer of express checkout and no assistance to check for my rewards card. Would probably not stay again.

"Wonderful stay"

4
17/10/2018

We recently stayed at Best Western Inn on the Bay in Owen Sound which was a wonderful stay. We had a nice view of the bay. There are wonderful walking trails behind the hotel along the bay to enjoy. The hotel is right beside the arena. Our room was clean and well maintained. Our bed was comfortable and the hotel was quiet. Hotel staff were friendly helpful. Wonderful stay and we will visit again when next time in Owen Sound.

"Perfect spot for business travel in Owen Sound"

5
17/10/2018

Nice, clean hotel with beautiful views of the Sound. The restaurant was a very pleasant surprise with the same wonderful views, an excellent menu and staff that went out of their way to make you feel at home.

"clean , friendly and accommodating"

4
15/10/2018

Our room was very clean.modern and well insulated from outside noises. The bed was very comfortable and the washrooms very clean and user friendly The staff were friendly and very accommodating as we were early and I was to chair a committee meeting which was close to being started. They made a special effort to get our room ready as I needed to change my clothes before the meeting.

"Enjoyable stay"

5
07/10/2018

My wife and I stayed here overnight and were very pleased. Friendly staff, very clean room which included 2 complementary bathrobes. The bed was very comfortable, good WiFi and so good pillows. The staff were very helpful with our needs and questions. The waterfront location is beautiful and it is located in a quite area. Very happy with this stay.

"Restaurant is excellent"

4
01/10/2018

I usually stay away from hotel restaurants - but in this case I think it well worth your while to check out. First there is the view - of Georgian Bay so that's awesome. Next, when you're done your meal, you can stroll along the Bay and get an even closer look. Third, the food is actually really good. I had gluten free fish and chips (they had quite a few GF options) and it was really tasty. The service was also really good. Oh, and if you like hockey, the Owen Sound Attach JR A team play, literally, in the Stadium 1 minute away.

"Beautiful views"

4
26/09/2018

Here for 1 night only with friends. Room was fantastic, ,actually a suite. Bed was comfortable, and we had a lovely view of the bay. Bathtub was a bite steep, as they had no hand rails. Breakfast was good as well, full breakfast, or french toast, smoothies, western sandwich. All good....

"Beautiful waterfront location."

4
24/09/2018

Extremely accommodating staff who are professional but friendly. The lounge has the best view in town. Access to waterfront trail and sunset views not to be missed. Comfy beds. Addition of indoor pool would bring this hotel in ratings, especially in non-summer months. Best hotel in the area.

"Excellent hotel in Owen Sound"

5
16/09/2018

This hotel exceeded our expectations from ease of booking, through check in and departure. The room was spacious and clean and everything worked. The restaurant was excellent! The only problem encounter was with the internet and staff addressed this efficiently and advised us as soon as it was working again.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Ronald T, Thank you for taking the time to post this review for our hotel. It is wonderful to read that you enjoyed your entire experience with us. We hope to have you back again in the future.

"Best Western Rocks !!!"

5
16/09/2018

Arrived at 4:00 pm with no reservation. Got a ground floor room with a water view. Also got extra points and upgrades when I showed my "Rider's Reward Card". Never disappointed with Best Western !!! Prefered parking for our motorcycles too.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
HI Bob C, Thank you for taking the tie to post such a great review for our hotel. It is great to see that you saw the benefits of travelling with Best Western while you ride. We are grateful for the partnership as well. Hopefully Owen Sound will be part of future trips and we will see you again.

"Outstanding value and very pleasant experience"

5
03/09/2018

First time stay overnight in Owen Sound area...and what a delight. The hotel borders a waterfront walkway with pretty gardens and a peaceful atmosphere. Room 355 was large and very comfortable with water view. Internet was fast. Dinner in the Bishop's Landing restaurant was fine with friendly service. Only beef is with an antiquated accounting system that forces front desk manual checkout. Look forward to our next stay here; we will definitely be back.

"Good stopover on way to Bruce Peninsula"

3
01/09/2018

Reasonable hotel, very friendly reception made us feel welcome, breakfast was ok. Easy walk to town, although footpath wasn't lit so take a flashlight at night. Laundry not working was an inconvenience.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi rsrj, Thank you for posting this feedback regarding your experience in our hotel. We are glad that you enjoyed your stay and hope that you would consider staying with us again when travelling to the area. Please accept our apologies for the guest laundry and be assured that it will be repaired as soon as possible.

"Great place to stay in Owen Sound"

5
29/08/2018

We very much enjoyed out stay. We will stay here every time we visit Owen Sound. Staff were courteous. Rooms were lovely. Beds were comfortable. Easy acess to the Tom Thompson trail made daily morning walks a delight.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Mary K, Thank you for this wonderful review of your experience in our hotel. It is great that you continue to return to this hotel each time you visit the area. We will look forward to having you stay with us again!

"Another Excellent Stay"

5
26/08/2018

My wife and I recently got away for a few days to experience Sauble Beach and the Bruce Peninsula and stayed again in our most favouite hotel in Owen Sound. The beach is only 20 minutes away. We stayed in Room 265, a corner suite overlooking the harbour. The room was spacious and designed for only 2 people from the 2 person air tub, fireplace, 2 leather chairs, king bed and large shower. Food was amazing and very reasonably priced. We were fortunate to have excellent weather so we were able to have all our meals on the outdoor patio. The staff very friendly and obliging. Very clean. The ONLY complaint I would (have and it is minor) is please put a pad on the ironing board. It had a cover but no pad so hard to iron on the metal.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi David A, Thank you for posting this insightful review regarding your experience at our hotel. We are thrilled that you seek to return here for an enjoyable getaway and love that you enjoy the restaurant while you stay. Your feedback on the ironing board has also helped us to replace the cover for the next guest that checked into that room. We will look forward to seeing you again on your next visit to the area.

"Ok place but phone was stolen on the property"

3
22/08/2018

The place was what you expect from a best western. Clean rooms, good beds, nice staff. I used my cellphone to show a picture of my ID to get a new room key and then did not leave the hotel grounds again after that. In the morning the cellphone was no where to be found and the staff never found it. I called a couple times and they tried to find it, but I never got a follow up call about it. That would have been nice, even if they didnt find it. Its just unfortunate because I'm not holding the best western responsible of course, but it means that someone in or on the property found the phone and took it. Not sure if this is a recurring theme in Owen sound, but the hotel was not as secure and safe as I originally thought. Anyways place is good, just treat it as if you were in Toronto, small town does not neccissarily mean safe.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi wilwright24, I trust that you have received your phone in good order by now and would still like to apologize for the delay in returning it. We had completely pulled apart the room you stayed in to find your phone and return it to you safely. It is great to see that you enjoyed your experience otherwise and we hope that you would still return again in the future. Thank you for posting this feedback.

"Was here on several occasions, last was Jan. 2018"

5
22/08/2018

Room was great, drinks were great, food amazing, great service! We love the breakfast and the supper. didn't have lunch, but wil next time. Love the beds esp. Always a good nights sleep, great staff, alsways willing to help.

"Great Place To Stay On The Bay"

4
20/08/2018

If you are staying in the Owen Sound area for pleasure or business, the Best Western is about the best the area has to offer without heading to a resort. The staff are great, the rooms inviting, and the restaurant offers a good breakfast.

"One of the best hotel experiences we've ever had."

5
19/08/2018

Room in tower section had view of the lake, and the staff were great. It was clean, comfortable, quiet, and the lakefront setting was lovely. I think it's one of only two lakeside dining options in town, and the food was good, particularly the included breakfast. Walking path along the lakeside was really nice to use after dinner. Plenty of green space for kids to play within easy view while we enjoyed our meals. Had to rely on GPS to find it since it is out-of-the-way, and the signage is so subtle we thought we'd arrived at the back door. A well-kept secret, but they seem to fill up, thanks to good reputation. They were thoughtful to find and hold my lost jacket for me. Every place we've stayed in Canada has scalding hot water, so watch out for your kiddos and hands.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Jennifer M, Thank you for your wonderful review of our hotel. We are thrilled that you enjoyed your experience so much and will look forward to having you back sometime in the future.

"Excellent Property"

5
19/08/2018

Beautiful rooms, nice restaurant, great service!We stay here once every summer, it's a nice drive from Hamilton. We like the bigger rooms at the end of the hotel as these have a nice view of the bay. I believe half of the rooms have a view of the bay actually, if you look at the layout. Restaurant food is excellent with nice patio and bay view. Service is excellent.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi jradnor, Thank you for this wonderful review of our hotel. We appreciate that you continue to return each year and enjoy this beautiful property. We will be looking forward to seeing you again next summer.

"A short break with our college-bound granddaughter."

5
16/08/2018

We had a room on the 4th floor with a spectacular view of the Sound facing towards Georgian Bay.The restaurant dinner servings exceeded our expectations at a reasonable cost and there was a doe grazing on the lawn when we went to breakfast in the morning. It was a great base for visiting Wiarton and Sauble Beach.

"Excellent stay at BW+ Inn on the Bay"

5
13/08/2018

Excellent and caring staff at an excellent and clean hotel. Andy at the front desk was very friendly and helpful. He gave us suggestions on where to go, sights to see and chatted with my husband like they were old friends. Andrea at the bar was a great bartender and made sure we got our drinks and apps quickly. Would definitely return here.

"Excellent"

5
13/08/2018

stayed in the oversized king Jr. suite Rm 201 that has 2 large windows with an excellent view of the bay. There are only 4 such rooms in this 100 room hotel & the Sr. rate booked directly thru the hotel is $20 less than any booking site's rates. Also had an very good breakfast at the hotel--$10 for eggs, bacon, homefries, toast & coffee--also with a view of the bay. Hotel is very clean, comfy bed etc. Nice walkway along the bay beside the hotel & the bay breezes & wave sounds are nice overnight.

"Best Stay in Owen Sound"

4
10/08/2018

This was one of the more expensive hotels in the area, but it was definitely worth it. I was comfortable with the hotel's area, staff, and cleanliness. There was a small beach right next to the hotel with a small walking trail, which was a really nice way to wind down at the end of each night. I would definitely stay here again.

"Nice Rooms Service Lacking"

2
07/08/2018

The General Manager lacks in customer service skills. The room was not cleaned. The air conditioning was temperamental. Big prices for mediocre experience. Location by the water is fantastic. Newly renovated.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi dawndR4943UN, I must apologize if I seemed short and direct during our conversation on the morning of your departure. I assure you that this was completely unintentional and has more to do with being confused over the situation than anything. We are well known for great customer service at this hotel and I intend to keep it that way. It is unacceptable that your room was not cleaned the second night of your stay and that miscommunication is on us. I can only say that we are doing everything we can to improve internal communications to help ensure this does not continue to happen. My hope is that you enjoyed our beautiful city enough to return again one day. Thank you for providing feedback on your experience.

"Absolutely Beautiful Property on the Water!!"

5
07/08/2018

The personable gentlemen at the front desk were delightful!! This is Canadian hospitality at its best. The hotel and grounds are beautiful with the bay as the back drop, a walking trail along it, and fireplace in the lobby and the rooms. Very clean, great breakfast and dinners with pleasant service. They accommodated a wedding very well and free parking was sufficient. Be aware that there is an extended walk inside the hotel to access the elevator to the rooms. Comfy beds and ability to charge multiple devices conveniently in the room. Purchase Canadian dollars for good exchange rate. We had a wonderful stay, this is our hotel of choice in Owen Sound!!!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Mandarinlady, Thank you for posting such a wonderful review for our hotel. We are thrilled that you enjoyed your experience immensely and look forward to having you back again someday. This beautiful city offers much to see and do.

"Great Customer Service!"

5
01/08/2018

What a great experience dealing with Ken. We phoned a few days before the long weekend really hoping to get a room for the weekend. Ken was exceptionally helpful and was able to get us a room at the last minute.

"Really nice hotel - great service!"

5
31/07/2018

I stay here monthly and have never had a bad experience. All of the staff I have met are top notch and the quality of the hotel is superior. The rooms offer nice views and part views of the water. There is a lovely waterfront path for walking - especially after long hours in the car. The restaurant is excellent - I have tried both breakfast and dinner and was very happy with both.

"Excellent Property. Outstanding service in every respect!"

5
23/07/2018

We were guests at a wedding on July 21, so we stayed at this hotel from July 20 to 22. The entire property was incredible. I love it when people pay attention to details. The room (4th floor) was spacious, quiet and the bed was among the most comfortable that we've slept in away from home. It is clear that the hotel spends a considerable amount of time selecting and training staff who are service-focused, and truly care. Most notably, our breakfast on Saturday morning was a delight. Andrea (the restaurant Manager) and her staff were at the top of their game. They could sense when we needed a refill on our coffee or orange juice. There was nothing about this weekend stay that I would call out as an area for improvement (which on reflection is rather astounding). Well done everyone!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi AntSteve, Thank you for posting this wonderful review for our hotel. It is truly gratifying that you stayed here for a wedding, ate in the restaurant and occupied one of our guestrooms enjoying every part of your stay. That is a big indication of the efforts of the staff here and I will be sure to share this with all of them. We will hope to see you again someday soon!

"Nice hotel in Owen Sound"

4
12/07/2018

This is one of the best places to stay in Owen Sound. Service is very friendly & helpful. Rooms are modern and a good size for 2-4 people Best of all it is clean, classy, and a beautiful location! I will definitely stay here again.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi meghanthedancer, Thank you for the wonderful compliments regarding your experience in our hotel. We are glad you find us to be such a great hotel overall as this is what we work towards on a daily basis. We will look forward to seeing you again in the future.

"Great Hotel"

4
27/06/2018

We have always stayed at the Inn On The Bay because it's right on the water. Check in was fast and friendly. Stayed in the tower 2 room suite. No complaints. Breakfast was from a menu. The eggs were cooked perfect. Did find the drinks in the lounge to expensive. Loved the walk each night along the bay. Would highly recommend the Inn on the Bay.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi fallsgirl, Thank you for recommending us through your review on this site. We are thrilled that you enjoyed your experience here and continue to return when in the area. Hopefully you will have the opportunity to come back again soon. We genuinely appreciate your loyalty.

"Fantatic Hotel and Amazing Staff!"

5
30/05/2018

When people are excellent at their job, go beyond the call of duty and stand out above the crowd, I truly believe they deserve to be recognized. Ken from your front desk at the Best Western Inn on the Bay is one of those people. I am a real estate broker and real estate Instructor from Toronto. I teach real estate licencing courses throughout Ontario. I was given course assignment in Owen Sound to be facilitated at a local hotel running for a week in early May 2018.. Not being familiar with the area, It was recommended tor me to stay at the this hotel, which had a reduced rate for the instructors. Funny enough, I also looked at the Best Western Inn on the Bay but the rates didn't fit in within the budget guidelines for accommodations set by the real estate association. To make a long story short, I arrived to the local hotel to check in Sunday night. As soon as I walked in, I knew it was not up to my standards. I even checked out one of theirs rooms and became even more anxious thinking I will be spending a week at place I wasn't going to be happy with. This was not what I was accustomed to in any way shape or form! I got into my car and drove to the Best Western. When I walked in, I was greeted with a smile from Ken at the Front Desk. I explained to him my predicament and how discouraged I was and he immediately went to work to solve my problem. Not only did he work within my budget, but he gave me a 2 room suite on the fourth floor with a stunning view of the Bay including breakfast! What a pleasure it was dealing with Ken and I really had a fantastic time at your hotel and in Owen Sound! If it wasn't for Ken, it would of been a whole other experience for me. Your hotel is outstanding. Your Staff is outstanding. Keep up the good work in being the Premier Hotel in Owen Sound!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Brian H, Thank you for posting this wonderful review for our hotel. Your comments serve as an excellent reward for the efforts of everyone working here specifically for Ken on the front desk. I will be sure to post this for all staff members to see the results of their work. We hope to see you again soon. Thank you again for the great compliments.

"Great place right from the time you enter"

5
28/05/2018

Stayed at this hotel 2 weeks ago. Beautiful view of the bay. Room was very well appointed. The young man at the front desk (I think his name w as Kent) went out of his way to answer all our questions regarding the restaurant and places in the area worth seeing. Enjoyed Bishops Landing. Very much would definitely suggest staying there if in the area.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Fran6782014, Thank you for taking time to post such a great review for our hotel. We are thrilled that you enjoyed your entire experience and will look forward to having you back again in the future.

"Excellent hotel for business travellers"

5
17/05/2018

I really appreciate a hotel that goes out of its way to make you feel welcome, the rooms are bright with lots of natural light and a great workspace. Always treat yourself to their excellent restaurant with a chef who comes up with amazing daily specials that are filled with goodness. All staff go out of their way to make you feel welcome and appreciated

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Jeremy P, Thank you for posting such wonderful comments regarding our staff. They are truly the ones that make the difference here. We are fortunate to have such a beautiful location and building but the staff are what separates us from the regular hotels. The Chef is a prime example of this. He and his team put so much pride in what they do here and the results are amazing. I hope you can continue to come here and enjoy it! Thank you again for the great review.

"Gem of a Hotel on a Beautiful Spot"

5
16/05/2018

Was here for 2 days business and was really surprised on the amazing location of this hotel. Right on the waterfront with access to walking and bike path and very close to the downtown core. Very welcoming and enjoyable staff. Restaurant food was very good. I will return back on business stays and will definately book a relaxing pleasure stay.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Jacquie A, Thank you for posting this great review for our hotel. We are very fortunate to have this resort like property on the shoreline of Georgian Bay. It truly helps to showcase the best of Owen Sound while offering a quiet place for guests to relax. We will look forward to seeing you more as you travel here on business and for pleasure. Thank you again for the comments.

"FIRST STAY HERE, FIRST RATE"

5
10/05/2018

super clean, well-kept, pleasant helpful staff, and unusual for a hotel, an excellent restaurant! lots of handicapped parking, lot is well-maintained. Only thing missing is a pool. Keep up the good work.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Lyle G, Thank you for posting such a wonderful review for our hotel. We are glad that you enjoyed your first visit so much and hope you have the chance to return again soon. We will continue to do our best to impress!

"Best view in Owen Sound area!"

5
15/04/2018

Right on Georgian Bay, there is a great view from the restaurant and patio. Walking trails adjacent to the hotel along the bay. Walking distance to town. Great restaurant and rooms. Small fitness centre with hot tub and some equipment.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi prattcc2, We are so happy to see nicer weather after a long cold winter season in Owen Sound. It is great that you could take in the beautiful views and waterside trails while you visited us. We are very fortunate to have a resort style property on the shoreline of Georgian Bay. Hopefully you will have the opportunity to return again someday to enjoy it. Thank you for posting such a wonderful review for our hotel.

"Hotel and Restaurant Extrordanaire well worth the money"

5
02/04/2018

Just an overnight and glad to see that they still are the best around!! The service at the front desk both checking out and in was delightful and the restaurant is a hidden gem in Owen Sound!! Service by Jess was great and the food again outstanding!! THE best Onion soup in the world and burger to die for!! Found the internet very fast for a hotel making up and downloading quick and simple!! Can't wait for our annual fishing trip this year! Great job guys and gals!!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Erik K, Thank you for taking time to post such wonderful comments regarding your experience at our hotel. We are thrilled that you enjoy staying here and look forward to having you back again for your fishing trip.

"nice place "

4
01/04/2018

nice place... clean, good location and good customer service. if there was a free breakfast as advertised they need to do more to promote it. no mention in lobby and the hotel book in room only said breakfast was available for purchase? mixed messages and hopefully not false advertising.. only complaint was careless mixup at checkin... gave me wrong room number and key so when i went to room it was already occupied.. thank goodness the person inside was blowing their hair dry or else it would have bern awkward and embarrassing. desk clerk didnt understand what was wrong and was going to call room until i pointed out on my registration paper he gave me a different room number. need to be more attentive and careful.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi EnjoyinStaycations, It is great to see that you enjoyed your experience at our hotel overall. We appreciate your patience and understanding during our mix up but this does not make it acceptable. I want to assure you that we have made all of the precautions to help ensure that wrong keys are never handed out again. It is critical for guest safety and privacy that we eliminate any concern over this. We will guarantee complete accuracy in this manner. Our breakfast program communications will also be reviewed for clarity and transparency. I want to thank you for the genuine feedback and acknowledge that it will be put to good use. We will look forward to seeing you again someday in the future.

"Restaurant meal excellent"

5
30/03/2018

We did not stay in the hotel. We had a meal from the Savour Owen Sound menu and all four of us thought the meal and presentation was excellent. We've made plans to go back on a Friday to check out their Friday night specials!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Thank you for taking time to post this wonderful feedback regarding your experience in our restaurant. We will look forward to seeing you again soon!

"Quiet and Clean Hotel"

4
04/03/2018

Stayed here for a hockey tournament and found the hotel was very clean and well maintained. Upgraded to a king suite and found it had lots of room to spread out (fireplace was nice touch). Rooms have a mini fridge and microwave. Restaurant in the hotel is ok but very pricy for burgers and stuff.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Mr B, Thank you for taking the time to provide this feedback regarding your stay at our hotel. We are glad that you enjoyed the king suite during your stay and took advantage of having the extra amenities. We look forward to seeing you again during future tournaments or maybe even while on vacation in the summer.

"Good Hotel with a view"

4
22/01/2018

Planned a trip into Ontario with the wife. Spent 2 nights here. Very nice stay. Had the large suite with a view of the river and sound. Everything was comfortable. This hotel is close to downtown and close to all the waterfalls in and around town. The is a lot to do in Owen Sound, and The Best Western added to our experience. Check it out.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Phil H, Thank you for the great feedback regarding your experience at our hotel in Owen Sound. It is great to see that you enjoyed the hotel, its location and the surrounding area while you visited. We hope to see you again someday in the future.

"Good hotel for Owen Sound"

3
20/01/2018

I spent 5 nights here while in OS for work. The room was clean and a good size. The bathroom was also clean and maintained. The bed was a little hard for my liking but you can sleep in it. I tried the hot tub out 1 night and it was just a warm tub. Not hot at all. The hotel would be a nice place to stay in the summer being right on the lake but it is in an industrial area so not much to do around it. Tried the in hotel restaurant and the service was good but, like the warm tub, none of the food was hot. The staff were friendly and professional. It was a place to stay but a little pricey for what I have gotten elsewhere.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi David W, Thank you for providing this valuable feedback regarding your experience at our hotel. It is great that you enjoyed your stay here and can appreciate some of what we are well known for in Owen Sound. I apologize for the hot tub as I believe the temperature was a result of a failing heater that is repaired now. I want you to know that we take this feedback seriously and will be using it to improve upon what we are currently doing. Hopefully you will see that during your next visit to Owen Sound.

"New Years party with friends"

5
06/01/2018

Good food, great DJ , one person in our group had to send her beef dinner back twice. Other than that it was a great party. We would come back to this location next New Years Eve..All of the staff were friendly and helpful!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi gunter419, We are thrilled that you enjoyed our New Year's Eve celebration and would look forward to returning again in 2018. This was our fourth year doing this event and certainly seemed to be the most successful judging by the compliments we received. Looking forward to December 31, 2018, we will have a challenge in improving upon this year and we hope to see you there.

"Best Western Inn on the bay, Owen Sound"

5
02/01/2018

We have never been to Owen sound before but wanted to snowmobile in this area. I called to inquire about snowmobiling amenities in the area and Ken was extremely helpful. The hotel was nice and clean. beds were comfortable, and the staff was friendly. I recommend this hotel and will be staying there again.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi patc2018, Thank you for posting such a great review for our hotel. I am glad that Ken could help you arrange your trip to Owen Sound and even happier to see you enjoyed it so much that you will be returning. We are hoping our snow comes back and trails open once again in Owen Sound before the winter season ends. Hopefully we will see you again soon!

"Disappointing to say the least"

1
30/12/2017

Booked into this hotel for 2 nights. Went to the on-site restaurant for supper last night. The food and service was great. Tonight go down to have dinner and find out that because of the hockey game next door reservations have taken up all the tables. Expressed our displeasure with the restaurant and front desk about not being advised that we needed reservations and neither the restaurant nor front desk was helpful at all. Perhaps in the future the front desk should let their out of town guests know in advance that reservations are needed when the hockey game is on.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi NewbieTraveller57, Please accept my apologies for not being able to accommodate a table for you on the second night of your stay. You make a good point about communicating to our guests when we expect to be busy in the restaurant. I am glad that you enjoyed your initial experience in our restaurant enough to look forward to returning the second night. It has become a very popular place to eat and we may start recommending to all guests that reservations are a good idea. On a whole, I hope you found your room adequate and would still consider returning in the future. I would gladly make it a special treat for you if you would be kind enough to contact me directly. Thank you for posting this feedback.

"Quiet Waterfront Locale and Delightful Staff"

4
29/12/2017

As a Best Western member we took advantage of a promotion that allowed us to upgrade to a quality room with a "view" (hotel located on and overlooking a large bay on Georgian Bay). It was a lovely escape from our heavy snow and much colder December than usual. Staff are excellent. Food was very tasty in on-site restaurant. An enjoyable stay and respite between Christmas and the New Year.

"Great spot in Owen Sound"

5
28/12/2017

I have used the Best Western in Owen Sound many times, including for a long term stay for work several years ago. This winter the family used it, 6 rooms in all, over Christmas while we visited elderly parents. Great staff, even eggs benedict for Christmas morning! The staff was busy but quick and polite. We came back for the Christmas buffet and it was excellent. They also took very special care of our elderly guest in a wheel chair. Very helpful and very accommodating to a table change to make life easier for her. Thank you. We also had our dog with us, the dog friendly rooms are on the ground floor with great access to let them out. We also used this hotel for our first night after getting married in Owen Sound and for the morning breakfast. That was also great service.

"Consitent High Quality Stays"

5
23/12/2017

Friendly reservation process with helpful staff. Easy and quick check-in despite being busy. Excellent room with large window with view and very clean. Quality bed, quiet, great sleep. Internet issue was quickly resolved. Again, friendly, quick and trouble free check-out. Hope to stay again when in the area. Highly recommendable.

"Best Western"

5
11/12/2017

Very pleasant staff and comfortable amenities overall. Room was a little dated but very clean. Bed was very comfortable. Hotel is located next to the bay and is close to downtown. Arrived during snow storm conditions. Parking lot was plowed and salted by the next morning.

"great"

5
07/12/2017

Wonderful staff very friendly and helpful,the rooms are very clean and the set up in the room was very comfortable. Great location to the arena which was the purpose of our stay. And the dinner was fantastic.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi geraldinep186, Thank you for posting such a nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again in the near future.

"Top end on the Best Western chain"

4
06/12/2017

Great place to stay to enjoy the Festival of Lights or an Attack game (which you can walk to). Great view of the Bay if you are out for a stroll. Rooms are big and comfortable. Clean, quiet location. Price might be a little high for some, but it is the best digs in town.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi browncondo2102, Thank you for posting this review for our hotel. It s great to see that you enjoy so many things about staying with us and find value for your money in doing so. That is the heart of what we are trying to accomplish here on a daily basis. I will be sure to share this feedback with our employees as it serves as a nice reward for their efforts. Hopefully we will see you again soon.

"Festival Of Lights"

5
05/12/2017

Stayed at the B/W Inn on the Bay and took in the Festival of Lights during our stay on December 2-3, 2017. Very clean hotel with pleasant and thoughtful staff. Also took breakfast on Sunday morning and all eight of us enjoyed it. Each one in our party ordered something different. Would definitely stay here again.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi rwmckay, Thank you for posting this review of our hotel. We are glad that you had the chance to come and tour the Festival of Northern Lights. This city truly celebrates Christmas tradition with many things to see and do over the holidays. It is also great to see that you stayed for breakfast on Sunday morning. We are becoming a local favorite for breakfast, lunch and dinner because of the great quality in our food. Hopefully we will get to see you again in the future when you come to see what else this City has to offer.

"Too Expensive"

2
26/11/2017

This hotel, which is a bit tired is way over - priced for what you get, especially at this time of year. The sliver of a view you get from many of the rooms just doesn't cut it. The room is an average room with sheets that are not fresh and crisp feeling, no in room safe that I could see, the bare necessities for amenities in the bathroom, and some rust looking spots on the ceiling. Not sure where the rate for $139 comes from but my room with tax ended up at$183. There is no real pool, plenty of parking which might be the real feature of the hotel. I didn't eat there because I felt the prices for the food were a touch on the high side. I think they have to lower their prices or significantly enhance the rooms before I would stay there again. Location, location, location is what it's all about but it has to be at a reasonable price which this was not. O

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi AdvisorOntario, I am very sorry that you dd not find value for the money spent while staying with us. We truly make every attempt to provide value to our guests and do not charge for any extra's such as requested amenities, parking or great quality high speed internet. Cleanliness has always been our number one compliment followed by genuinely caring staff and of course the waterfront location. I am confident that you experienced this while you stayed with us and I hope you can see some value in it. The hotel is not out of date by any standard and we seek to maintain that. My only hope is that you will still consider us when reviewing your options in Owen Sound and see that we are worth the rate in the given market. Thank you for taking the time to provide this feedback.

"Great service"

4
23/11/2017

Enjoyed staying at Best Western in Owen Sound. I imagine it is lovely in the summer with the view of the bay. Comfortable room, great customer service, nice restaurant. Stayed overnight for a business trip and visited Harrison Park Festival of Lights. The town is decorated beautifully for Christmas.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Audrey T, Thank you for providing this wonderful review for our hotel. I am glad that you enjoyed your stay and experienced some of what Owen Sound has to offer. This truly is a great time to visit Owen Sound as you simply can not ignore the Christmas Spirit here. We hope to have you back again in the future. You would not be disappointed with the things to see and do while you visit.

"Great value for money"

5
18/11/2017

Great price for the size of the room with a full breakfast included. Staff were very pleasant and welcoming also. A little away from downtown but on the water which was nice. I would recommend this hotel.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi BC_Traveller_ct, Thank you for posting this great review for our hotel. I am glad that you found value in purchasing our breakfast rate and enjoyed our peaceful waterfront location. Your recommendation is greatly appreciated and we hope to see you again in the near future.

"Best quality in town"

4
15/11/2017

The Best Western in Owen Sound was the most comfortable stay, the food was wonderful in the restaurant (I highly recommend the French Onion Soup) and very helpful staff. Would recommend for business or leisure trips.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi 630andraz, Thank you for taking the time to post this review for our hotel. We are glad that you enjoyed your experience and will recommend us to others. Please do not hesitate to contact us again if you are ever travelling to this area.

"Excellent"

5
14/11/2017

I was there for a Forum and the meals were provided and these meals were excellent! The room was spacious and the bed was very very comfortable. The staff were very friendly and helpful. Would recommend this Best Western to every one!!!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Alexadra T, Thank you for posting such a great review for our hotel. We are thrilled that you enjoyed the conference and will recommend us to anyone coming to Owen Sound. Hopefully we will see you return one day as well.

"Lioness Forum 2017"

5
13/11/2017

The staff did a wonderful job for this event . The service was great the food was excellent, they did a good job providing food for people with dietary restrictions. The rooms were clean and accomodations were adequate and I think everyone enjoyed themselves. Thank you.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Geri V, Thank you for posting such a wonderful review for our hotel. We are honored to have hosted the Lioness forum and did our best to make sure everyone enjoyed their experience here. I will be sure to share your comments with the team as it is rewarding to know their efforts were noticed. Hopefully you will have an opportunity to return again in the future.

"Okay"

3
09/11/2017

Rooms are Okay, nothing special considering the price but I guess you are paying for being along the water. Stayed there as it's close to the office and staff is friendly. Restaurant has great supper and breakfast meals haven't had a chance to have their lunch so unable to comment on that.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Danielle B, Thank you for taking the time to provide feedback regarding your experience at our hotel. The rates here are reflective of our waterfront property but also the market pricing and demand in Owen Sound as well. It is great to see that you still enjoyed your stay and would not hesitate to return. While we are not an inexpensive place to stay, we make every effort to be worth the money spent. Hopefully we will see you again in the near future.

"Your best choice in Owen Sound"

5
07/11/2017

Beautiful view of Owen Sound Bay, Centrally located beside the Bay shore Community Centre & Arena, home of the Owen Sound Attack . A great place to stay, Rooms are clean, Food in the restaurant is tasty and reasonably priced, coffee is hot and plentiful and the beer cold.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Brad F, Thank you for posting this feedback for our hotel. We appreciate that you took the time to enjoy all that we have to offer and choose us first when travelling to Owen Sound. We will look forward to seeing you again soon.

"Pleasant stay"

4
26/10/2017

We spent 2 nights here on our Bruce Peninsula Tour with our dog. We know that Best Western are pet friendly and we were not disappointed. The room was typical BW, clean, spacious, clean and big bathroom. Because we had a pet, it was on the ground floor and close to an exit. Perfect. We dined twice at the lounge and were impressed with the menu they offer!! Very friendly staff throughout. The hotel sits right on the bay and on a very nice trail along the shore. Plenty of parking spaces, close to all major amenities.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi sk8rmom4ever, Thank you for posting this wonderful review for our hotel. It is great to see that you enjoyed every part of your experience here and we hope t have you return again in the future. There is much more to see and do here!

"Great Place"

5
25/10/2017

I travel to Owen Sound once a month minimum and I always book at this Best Western. The hotel is great and the staff always friendly. The amenities are great and whenever anything “extra” is needs staff has always been willing to point me in the right direction. Much appreciated

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi H2050ITgregk, I would like to thank you for your loyalty and patronage. It is guests like you that make working here rewarding and engaging for everyone. We will always be happy to do whatever we can to help you feel comfortable and happy during your stay. Thank you for posting this feedback.

"Very nice stay,but.."

4
24/10/2017

This is an excellent hotel,but breakfast was a disappointment.Would be wiser to have it elsewhere - there are lots of good breakfast spots.Having just returned from a holiday in Virginia,we found the contrast marked.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Patricia H, Thank you for taking the time to post this feedback regarding your experience in our hotel. I will be using this feedback to help improve what we offer on our breakfast menu for our guests. As we continually work to improve, hopefully you will have the opportunity to return again and experience it once more.

"Hidden jem"

5
19/10/2017

We stopped here on a whim. What a great call! A very inviting, full amenity hotel. We had supper in the lounge & breakfast in the restaurant & both were outstanding. The views of the area are awesome. The staff was quick to give us the information about the area sites & activities. We will be back.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi prkw, We are thrilled that you had such a wonderful and unexpected experience while staying here. Our staff make every effort to help our guests get the most out of their visit and the hotel property showcases some of the best views in Owen Sound. We will look forward to seeing you again in the future when you return to explore more of this beautiful area. Thank you for posting this feedback.

"great hotel up north"

5
13/10/2017

stayed here on a bus trip with Cardinal tours the room was big the beds were very cosy and there was four fluffy pillows we had a buffet breakfast with great coffee that was served with a smile and top ups the front staff was also good

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi smiley6377, Thank you for taking the time to post this review for our hotel. We are glad that you enjoyed your stay here while on your bus tour. We have become a very popular destination for fall bus tours and are happy to welcome them to Owen Sound. Hopefully we will see you again on a future tour of Owen Sound.

"Best Hotel in Owen Sound"

5
12/10/2017

As a regular traveller this is by far my favourite hotel in Owen Sound, the rooms are spotless and the staff is terrific, constantly kept up to date, a fantastic place for business travellers and also for families. It also has a terrific restaurant on the premises that serves excellent food

"Bruce Peninsula trip"

5
12/10/2017

After a long day on the road, including a 2 hour trip on the ferry, we were ready to put our feet up for a rest. The gentleman who checked us in was quick, efficient and made us feel at home. Beds were comfy for a quick refresher nap as well as for an 8 hour sleep. Bathroom was clean, lots of water pressure for my wife's long hair in the shower, and had a nice heat lamp. Nice upscale restaurant but casual restaurant on premises where the level of service made us feel like special guests. Thanks Best Western !

"Wonderful Clean Hotel"

5
09/10/2017

I had the pleasure to stay at this hotel during my visit to Bruce Peninsula. I was so surprised at the cleanliness and comfort of the hotel. It is in a great location. I think that all rooms come with a fridge, but only some rooms have microwaves. Check for online description of each room. As a guest, one can take leisurely strolls along the water by the hotel. The staff is very friendly. When I return to this area, this will be my hotel of choice.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Ellieats2, Thank you for taking the time to post this review. It is great that you were pleasantly surprised by the quality and service offered here as this is what we try to achieve on a daily basis. We will look forward to having you return one day in the future.

"Wedding and anniversary"

2
09/10/2017

Had a awesome wedding at this location in 2015 in October and we were treated like royalty. We plan to celebrate many anniversaries in the years to come because food, atmosphere and service are amazing.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Joseph V, Thank you for providing this feedback regarding your experience at our hotel. We are thrilled that you chose to have your wedding reception here and continue to return for your anniversary annually. If there is anything I can do to help improve your return experience, please feel free to contact me directly. We would be more than happy to turn your 2 star experience into a 5 star experience.

"Perfection"

5
09/10/2017

Never a worry when staying at this location. Perfect accommodations. Perfect staff. Perfect experience. This is the only location i would chose if staying anywhere in the area. Easily found and access to all amenities in the area is a breeze. Thank You once again for a perfect night!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi B2738AYtoddh, Thank you for posting such a wonderful review fr this hotel. We are grateful that you continue to return here with each visit to the area and appreciate the compliments. Feedback like yours serves as a nice reward for the efforts of the people working here. Thank you again!

"I did not understand this question."

4
04/10/2017

Probably the best hotel in Owen Sound, Ontario. Excellent dining room. Good food and excellent service. Very nice room accommodation. A long walk to the elevator for (slightly and) disabled. Located on park next to Georgian Bay. Nice views.,I would recommend this hotel.

"A Port in a Storm"

5
03/10/2017

Original destination had a 12 to 18 hour power outage. This was an excellent substitution that we found through a travel brochure for Grey-Bruce. Staff were very helpful. Room was excellent. Services were fine.

"best western"

5
03/10/2017

Always a great stay, good staff, great view. Restaurant is good value for your dollars. The water front view is fantastic and the front desk greetings are one of the best I have seen in my travels. Always clean.

"Excellent Stay"

5
02/10/2017

Excellent staff, easy check in and an immaculate and spacious room with a great view. Nice quiet location off the beaten path. Restaurant on site had great food and service. Also a grocery store just down the street for snacks.

"Wonderful place to stay!"

5
30/09/2017

The hotel staff was very friendly and informative. The property was very nice, and well maintained. Would highly recommend this. Rooms were very clean and comfortable, the grounds were well maintained. Would definitely return!

"Excellent Hotel"

5
27/09/2017

I have just stayed at the Best Western on the Bay for 3 nights. The customer service is exceptional- always go out of their way to meet your needs.I stayed in a suite which met my work needs and had a great view. The rooms are updated and large in size. The on site restaurant had a wide selection and the food quality is good. Th location of this property is exceptional as it is on the bay leading to Lake Huron. It is also a short walk to downtown and right beside the Bayshore where the Owen Sound Attack play.

"vacation"

4
26/09/2017

Very beautiful hotel and well maintained hotel in a scenic part of Owen Sound. All amenities are very good. Staff was excellent. Only issue I has was for the cost of the room breakfast should have been included as does most other B/W and other hotel chains. This hotel was located on one of the bays on Lake Huron. Lovely walking path just outside the hotel. Hotel is not walking distance to other restaurants although the hotel dining area is well appointed with good food.

"Wonderful stay!!"

5
19/09/2017

I chose this hotel from reviews and was not disappointed. I made reservations for one night but we arrived a day early and they allowed me to pay for only room they had Executive suite and complimentary upgrade for the second night so I didn't have to move. Everyone there was friendly and helpful. This location is great with the lake behind it. You can go walking around the lake or just sit on the benches and take in the sunset. The rooms were extremely clean and smelled great. I have to also comment on how comfy the beds and sheets were as I am a sheet snob and it met my approval. I also love that it had the Bishops restaurant inside the hotel when you don't feel like going out.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi sheran59, Thank you for posting such a wonderful review for our hotel. It is very rewarding for us when our guests enjoy every aspect of their experience. Our efforts are made worthwhile when so many of our guests provide such great feedback regarding their stay. We will look forward to having you back again one day soon.

"Excellent Hotel and High Value"

5
16/09/2017

Nice hotel in Owen Sound. Great location next to the water. Staff very friendly and helpful. Restaurant food and service was very good. I'd recommend using the hotel restaurant vs going out. We would definitely go back.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Chuck M, Thank you for taking the time to post such positive compliments for our hotel. We strive to provide value for all of our guests throughout their entire experience here. I am glad that was your experience as well. We will look forward to having you return again in the future.

"Amazing stay on the Bay"

5
15/09/2017

Lake view room with fireplace was lovely and everything else was perfect too. The staff are all caring , extremely efficient and helpful. It is very very clean here and definitely a place to sprawl out and feel like home. Thank you

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi WOOF&GYPSY, Thank you for posting such wonderful compliments for our staff. We take pride in what we have to offer at this hotel and it is very gratifying when guests recognize our extra efforts. It is our goal to have every guest feel welcomed and at home while staying here. We are thrilled that you experienced exactly that. Hopefully we will see you again someday in the future.

"Best Western Perry Sound"

5
15/09/2017

Excellent Hotel, could use a better breakfast. Very helpful staff asdfghjkl;dtfyguhijokgxrdctvgyunhjidxrcvgyubhnjimdxcfvgyubhnjdcfvgbhndxcfv jnrd3vgynjrdxcvgbhnjrdcfvgybhnjdcfvgbhnj There we go 200 caracters

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi 294fraserf, Thank you for taking the time to post this feedback regarding your experience here. We hope to see you again in the future.

"Best Western does it yet again !"

5
12/09/2017

Initially called at 3:00pm and asked if there was a ground floor room available. Arrived an hour later to an extremely helpful check-in clerk (Ken). Presented my Harley Davidson "Biker Rewards" card, and was immediately upgraded to a suite and was given a gift bag. Awesome room with a spectacular view on the ground floor. They also allowed us to park our motorcycles under their canopy for the night. A+A+A+

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi blacksmithbob, Thank you for taking the time to post this wonderful feedback regarding your experience at our hotel. We love having motorcyclists stay with us because we have the perfect place for them to stay. It is comforting for our guests to have space under our canopy for their bikes to park and be secure for the night. We hope that you will have another chance to visit us again in the future. It would be great to have you back again.

"Beautiful Experience"

5
11/09/2017

We spent a few days in the north country &was exceptionally pleased by our stay in this Best Western. The view from our room was to die for, beds & sofa- excellent. Had a very relaxing experience. Our stroll around the bay & through the gardens was something we will remember always..Thank-you

"One of the best!"

5
11/09/2017

This hotel has everything including a great view and fantastic, full-service restaurant! (Room service is also available). The room itself was spacious and well-equipped.WiFi was better than many other hotels. I would definitely stay here again. My only (very minor) quibble was the lack of variety with the breakfast menu, but all food was delicious. Love the location, right on Georgian Bay.

"Very good!"

4
09/09/2017

Large clean rooms. Great beds and if you ask, and pay, for a water view it is excellent. The staff was outstanding! Ken at checkin upgraded us.....very kind of him. The restaurant in the hotel was expensive, but very good. Would definitely return.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Minnetonkalady, Thank you for posting such a positive review for our hotel. We are thrilled that you enjoyed your entire experience and hope to have you return again in the future.

"Great hotel"

1
09/09/2017

Nice hotel, would return! The room was comfortable and clean. Staff were friendly and helpful. Location is great right on the water. Attended a wedding and the venue was perfect for our size. I had a great stay

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi darbow12, Thank you for posting this review of your experience here. Your comments suggest that you had a wonderful stay but your score does not reflect that. One would wonder if the score was placed in error? If you did have a poor experience, please reach out to us directly and we will be happy to address any concerns.

"Always consistent"

5
07/09/2017

I have been going to this best western for over 6 years. I think I have well over 100 nights stay there. They have been consistent in quality, care and customer satisfaction. They not only listened when I had a problem but even asked if there was any way they could make things better. But most importantly they did. The desk staff are good friends to talk with. They are quick and accurate in check in and check out. They treat you like family. The rooms are always perfectly cleaned. This review comes from over one hundred nights with not one bad experience. I'm a business customer and I stay in many hotels. The one is special. It is top notch. No it's not 5 star but it is the best in class. Also the location is stellar. Right on the water. You just feel the stress melting just listening to the waves.

"beautiful view and room clean and staffs are friendly"

4
05/09/2017

beautiful view and room is clean and staffs are friendly. told no swimming pool by stuff when asked, but older kids noticed it is in basement and used it, not sure why. price is a little high for 2.5 star(I believe) besides these, room is clean, restaurant on site, convenient shopping, touring, staffs welcomed us and introduced the sightseeing places when asked. Gym is kind of small and smells. overall experience is very good. beautiful view of the Bay, and community center with area besides the parking lot.

"Lovely place to stay, but getting pricey"

4
05/09/2017

We have stayed at the Inn on the Bay for 5 years in a row now; however, we won't be going back for a couple of reasons. The staff at the front desk are nice but not overly friendly. The prices of the rooms have gone up, which is fine, but amenities have gone down. When we checked in, we sat for 30 minutes waiting on a trolley to take our luggage to our room and one was not available so we carried our luggage/bags to the second floor. We were informed that the room we booked no longer includes a continental breakfast (which it did when we booked in Feb 17). The food we purchased was mid range in price. You get a decent portion and coffee/tea was included with the meal. There was complimentary coffee/tea at the restaurant entrance over breakfast hour, which is nice, but the tea water was only warm and the coffee was empty on two occasions. Staff was very kind to refill it when asked, but once again brought out warm water for the tea. Service at the restaurant was excellent and attentive. Our room appeared quite clean and stocked when we arrived. We did find the one comforter had some sort of stain on it that appeared to be washed out blood? The pillows have always lacked in comfort. The sofa (sofa bed) was very mushy when we sat on it. The springs in it were not supportive and we are not big people. The hot tub had too much chemicals in and stung our eyes. Overall, we must say the Inn on the Bay is lovely as far as location and cleanliness. The Manager is amazing and helps out staff wherever and whenever he can. Kudos to the Manager. The jury is out as to whether we would return given higher prices and less amenities.

"Great Stay in Owen Sound"

5
05/09/2017

We stayed for the Owen Sound Salmon Spectacular. Hotel is located right on the Bay. We were able to walk along the water front. I brought my two small dogs and we had a very positive experience as we have never stayed in a hotel that accepted pets. The Restaurant was excellent. I would go there to eat even if I was not staying in the hotel it was that good.

"Average hotel"

3
04/09/2017

somewhat expensive for what it is clean, basic hotel, decor could use updating internet ok staff friendly, hospitable and helpful, efficient good location, easy drive to downtown area food fair not likely to return to this hotel, mostly because found it expensive for this class of hotel

"Great find."

5
31/08/2017

Comfortable room with lots of space and a nice view. Great path to walk on right next to the hotel. Close to all of the main strip of Owen Sound. The food in the restaurant was very tasty! I'll definitely stay here again.

"Great place to stay"

5
29/08/2017

Being away from home is never ideal but they make it a great stay here. Clean rooms and vert friendly service. The front desk staff gave great recommendations for dinner and were spot on. Every single employee I met spoke and smiled. First class service for sure.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Knoxy17, Thank you for posting such wonderful compliments regarding the staff at this hotel. They truly are a great team that does what it takes to ensure our guests are happy and comfortable during their stay. They are also happy to recommend local attractions as well as places to dine so that our guests get more out of their experience here. I am lucky to have this group of people working for the hotel.

"Hospitality is a priority for this hotel"

5
24/08/2017

My husband and I stayed at the BW earlier this week and from the time we arrived until the time we left I felt nothing but welcome. The hotel is well kept, the Bay View rooms are beautiful and the surrounding area is fantastic. The WiFi in the rooms is great! Oh and the sunset while enjoying a soak in the hot tub was a great way to end the day. Thank you BW for a great stay!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi J B, Thank you for posting such a wonderful review of our hotel. We are thrilled that you were able to enjoy a memorable vacation here. The views from the hotel are breathtaking at times and there is something about a large body of water that has a calming effect on a person. We will look forward to seeing you again someday in the future.

"Summer Vacation"

4
23/08/2017

We really enjoyed the hôtel site, water view from the restaurant terrasse, from the inside whirpool & the path with garden to walk around. Staff very nice! Very clean! The only bad thing was the cuisine, I was served an undercook burger, the waitress handellled it very professionaly but the fact remain that it was dangerous for my health. My family where served other plates that where very good. But I did not go back there to eat.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi elainegS7339OL, Thank you for taking the time to post this feedback regarding your stay here. We are thrilled that you enjoyed the hotel and the interaction with our staff. I must apologize for the under cooked hamburger you were served in our restaurant. I hope you can understand that this was an unusual error for us as we have a phenomenal reputation for great food. In fact, we consistently seek to improve in all areas of service and quality to offer a better experience for our guests each time they visit. I expect you will see that if you have the opportunity to return one day. Thank you again for posting this review.

"Excellent stay, every time"

5
22/08/2017

I can honestly say I have never had a negative experience at the hotel. We stay here a few times a year and each time is great. From the front desk to the staff in the dining room, the customer service is professional, yet relaxed. Always a smile and a moment to make the guests feel welcome.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi laurawE9734ZP, Thank you for continuing to stay with us each time you travel to the area. Your comments about feeling welcomed and never having a negative experience are wonderful compliments to everyone working here. It is rewarding to know that so many of our guests recognize the extra efforts made on the part of our staff and we are thrilled to have you keep coming back! We will look forward to your next visit. Thank you for posting such wonderful feedback.

"Stay before Tobermory"

4
20/08/2017

Wish that our rooms were placed near each other. Also, a complimentary breakfast would have been perfect. Bathrooms have been updated and clean. Hotel is near the water. No swimming pool. Also, hotel is near Metro grocery and Shoppers Drug Mart

"A great spot for a quiet summer weekend"

5
17/08/2017

Staff were friendly and accommodating. The best part of the hotel is definitely the view of the bay. Otherwise, the neighbourhood is nothing to seek out. A suite includes a fridge, small kitchen sink, counter, cupboards, dishes for 4 and a microwave. While we ate most meals out it was great to drink early morning coffee and/or eat snacks in the facility without having to go out. We would definitely return.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi maguscanook, Thank you for taking the time to post this feedback regarding your experience in our hotel. We are very fortunate to have such a beautiful location that showcases some of the best views in Owen Sound while offering our guests an opportunity to walk along the shoreline on a paved pathway and take it all in. The fall colours have started to show up throughout the region and it will not be long until these panoramic views become filled with them. Hopefully you will have the chance to return and see that some day.

"Excellent hotel"

5
16/08/2017

Excellent hotel. Front staff helped us find the falls and Tim Hortons.. Lovely room. Would stay here if back in town. Easy to find. Had a view of the water from our room. Check out was easy. The restaurant was very good. The restaurant staff made sure we had every thing that we needed.

"It was a good stay"

4
15/08/2017

Okay, lets start with the picky negatives. I personally found it to be overpriced for what you get but in tourist country you get charged for the location first and the hotel second. I also don't like the concept of temporarily adding a hundred dollars to your card "just in case you buy something from room service". That having been said, the hotel is in a lovely setting and is well maintained with more than adequate parking. The grounds are well kept, the staff professional and the hotel clean and in excellent repair. The restaurant has an outdoor patio that overlooks Colpoys bay and the sunset and is adjacent to municipal paved walking paths as well as a multi boat launch ramp. Room amenities vary by price with a broad range of choices. We had a standard double and it was well appointed with a remarkably deep bath tub. It was immaculately clean and the beds offered the two firmness choices that seem to have taken over the hotel industry. Over all, it was a good stay in a comfortable and scenic location and if you don't worry about economics it is a recommended stay. I would use it again without hesitation if I were ever in Owen sound.

"Two day weekend policy"

3
11/08/2017

I would assume that they're always fully booked on the weekend because they have this strange policy that you have to book for two nights to get a room. They let you bring your pet Into the hotel. I hope that they have pet free rooms. You probably should ask for a pet free room. We saw a dog pee in the front lobby. Disgusting. The hot tub is nice. But the "pool" is just a very large hot tub with a nice warm temperature. We had special requests for the Eggs Benedict – make sure the egg white is cooked or make sure the English muffins toasted – these requests were ignored. Otherwise the Eggs Benedict was good. I asked that they remove my credit card from their files and they refused saying that it was policy. I will be following up on this.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi R0550, Thank you for providing this detailed review of your experience in our hotel. It is great that you enjoyed your stay here and I assure you that your concerns will be addressed at this property. Unfortunately, it is difficult to control how guests manage their pets and we end up cleaning up after them on occasion. There are only a few specific rooms that we offer to guests bringing their pets because we need to manage room status to accommodate those with serious allergies, etc. We can remove your credit card information based on request. Please feel free to contact me directly to confirm that this is done. I would be happy to personally ensure that this request is taken care of.

"Overpriced - beware breakfast NOT included"

3
11/08/2017

The pool is not a pool, it is a glorified indoor hot tub. Breakfast is not included in price. Paid $215. for king bed suite, Marriott in Kincardine is $165. for king bed suite, indoor pool and includes breakfast and it is brand new. BW in Owen Sound needs to be updated and needs to have a price reality check

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi 37Jones, I am sorry that you did not find proportionate value for your money spent while you stayed here. There are plenty of markets that are less expensive when compared to Owen Sound but most of them do not have the wealth of unique and beautiful attractions near by like we do. One can visit the Bruce Peninsula National Park and see one of Canada's top destinations or visit six waterfalls finishing at Sauble Beach in one day trip from this hotel. This has increased the demand for a guest room in the city to a point where there are simply not enough accommodations. We do not set our rates based solely on this principle however; We offer some of the best views over Georgian Bay right from our hotel windows and the quality of service here is maintained well above average in the industry. We consistently seek to provide value in each guest experience and I am confident that you would see that if you ever returned. Thank you for providing honest feedback regarding your experience in our hotel.

"Happy Experience"

5
10/08/2017

I stayed at this Owen Sound Best Western for a funeral. My stay was very comfortable & made quite pleasant by the excellent staff. They were consistently helpful & friendly though it was a busy time & fully booked.

"Friendly, spacious, clean and comfortable"

5
08/08/2017

We stopped here before taking the ferry to Manitoulin Island and enjoyed the hotel, and the environs. Our room was clean and large, the bed was comfortable and the included breakfast hit the spot. We really enjoyed our stay in Owen Sound at this hotel.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Michael C, Thank you for posting this review regarding your experience in our hotel. It is great to see that you enjoyed the full experience here on your way through Owen Sound. Hopefully you have another opportunity to return again and explore some of the fantastic local attractions that exist in this area. I assure you that you would not be disappointed.

"Comfortable but noisy"

3
07/08/2017

Stayed here a night and the room was clean and spacious enough for our needs. The breakfast was ok, what you would expect from a chain hotel. The biggest complaint would be the noisy AC unit, the hall noise and the garbage collection early on the morning which was really noisy. So, not the best sleep.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Keith H, Thank you for taking the time to write this review of our hotel. We take a lot of pride in the maintenance and cleanliness of our facility so it is great to see that recognized. During the busy summer season we can be a little noisy as a result of traffic in the hallways, etc. We are investigating options for soundproofing doors and A/C units alike so that we can uphold our reputation as a clean/quiet place to stay. We hope to see you again in the future.

"Peaceful Location on the Bay"

4
07/08/2017

Clean spacious room, can walk into town along the bay but it's a good 20 minute walk. We stayed here as a base for a day trip to Bruce Peninsula National Park and Tobermory. If you enjoy art there is a nice Tom Thompson art gallery in Own Sound. Excellent restaurant nearby...Kettles! Great home style cooking at a very reasonable price, we ate there twice.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi S6356VHelizabethh, It is great to see that you enjoyed a peaceful stay at our hotel while you explored the area's attractions. We are an ideal location central in Grey and Bruce for any local excursion plus we have a beautiful setting on the water to enjoy after a day of adventures. Hopefully you will have the opportunity to come back and enjoy it again in the future. Thank you for posting this review.

"Location and quality"

4
06/08/2017

This hotel is centrally located, very well maintained and it's just right by the lake. However, the breakfast should have been a buffet one instead of being served during the summer as there are lots of families with children. My grandson who was with me opted for Arby's instead of eating at the hotel. It was too formal for him as it was not fun sitting at a table and being served.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi marthal242, Thank you for posting this review regarding your experience in our hotel. It is great to see that you enjoyed the hotel location on the shoreline of Georgian Bay. You make a good point regarding our breakfast program and I assure you that this will be reviewed following the summer season. Our restaurant can be busy at times and we need to be able to serve everyone adequately. In the meantime, we have been adding extra staff to ensure everyone has proper attention. Hopefully you will see this change on your next visit to Owen Sound.

"Nice Surprise"

5
03/08/2017

Everything about this hotel made our stay a pleasant one. From the friendly staff to the spacious rooms. If your looking for good service, a great meal, be it breakfast, lunch or dinner, Bishops landing, a part of the hotel will meet all your taste buds. Don't leave the table before you've tried one of their delicious deserts. We know we'll be back!!

"Best Western - Owen Sound"

5
01/08/2017

Terrific place, quality of room was high and the staff were quite friendly. Location is perfect being near the water. Food is always first rate and everything works. We are repeat customers so I guess we continue to be "convinced" but when looking for someplace to stay in Owen Sound, it can't be beat. Close to downtown as well. Also, right in the heart of tourist country which is a major plus. And if one needs directions or further information the staff is always accommodating.

"Great stay "

4
31/07/2017

We booked this hotel at the last minute and were very happy with our choice. The hotel was clean and our view from the suite overlooked the water. We never ordered room service or ate at the restaurant, but the staff that we encountered were friendly and overall we enjoyed our stay! Would stay here again!

"Dirty amenities, staff didn't seem to care"

2
30/07/2017

Paid way too much for our 1 night stay. Pool was disgusting with hair and dead bugs all o et the place! Mentioned it to staff and they didn't care. Had a horrible view. Definitely not worth $200/night!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Hailey M, I would like to apologize personally for not meeting your expectations while you stayed with us. I assure you that we do not neglect this property or our guests as it might have seemed during your stay. We are very busy this time of year pool maintenance has become difficult to keep up to. The staff that you mentioned these concerns to had already written communications to housekeeping, maintenance and myself regarding the need for more attention in that area of the hotel. We have an excellent reputation for cleanliness at this hotel and we will work to keep that title. Again, please accept my apologies that your experience as it was not up to our standards. Thank you for providing this feedback and helping us to improve.

"Beautiful Setting"

5
30/07/2017

Nice and clean, beautiful view of the bay. Unfortunately, did not have enough time to check out the walking paths, but they looked beautfiul. Would definitely stay here again. My room was in a very quiet hallway.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi 19sherylm, Thank you for posting this review of your experience at our hotel. We are so well known for being a nice, clean and quiet place to stay. I am glad to see that this was the case with your experience as well. We will look forward to seeing you again in the near future.

"Slipping a little"

4
27/07/2017

We always stay here when visiting family in Owen Sound, and it has always been wonderful. This stay was good, but not quite the high standard we've come to expect from them. Our room was okay, but we were obviously put in one of the standard ones, possibly because we arrived very late in the evening. No complimentary breakfast any more, and the menu options are limited, and obviously more expensive. The TV remote wasn't working properly, and the night manager forgot about us. I finally fixed the problem myself by using the buttons on the side of the tv. That was unusual for this hotel.

"Nice hotel, too bad about the noise"

4
25/07/2017

Very disappointed in Room 257, a king suite, situated in a wing of the hotel close to the heating and ventilating system on a nearby roof. Noise so loud we couldn't sleep and had to retreat to a sofa bed at the back of the suite. Not even earplugs helped in this poorly designed arrangement. Never again! Too bad because otherwise this is a nice hotel in a great location.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Thomas D, As stated in a previous email directly to you, please accept my sincere apologies for the noise you experienced overnight while you stayed with us. It is terribly unfortunate that you were close enough to the rooftop equipment to hear it so clearly once it had malfunctioned. We were unaware of the problem until guests like yourself mentioned it to us. I assure you that the mechanical issue was resolved immediately but I wish I could have prevented the problem in the first place. I you would ever consider staying with us again, I would personally ensure that you got the best treatment and enjoyed a memorable stay with us. Thank you for providing this feedback regarding your stay.

"Outdated Hotel"

2
25/07/2017

This hotel is very outdated. We have stayed twice over the last year, and will not be returning. There is a distinct odour throughout the hotel which is unpleasant. We had items from the previous guests left in the room which were missed by housekeeping. They advertise as being dog friendly, however they do not allow dogs on the patio of the restaurant. We were told the pool and hot tub were being shut down early due to safety concerns (even though we were sitting in the hot tub, they would not elaborate on the concerns). The beds are quite worn. We were forced into a 2 night minimum stay as they explained that is their policy. 4 star pricing, 1 star experience.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi John C, I would like to apologize that we did not meet your expectations while you stayed with us recently. While we are not a new hotel, we spend a considerable amount each year upgrading our facilities in an effort to keep everything up to date and maintain our status as the best hotel in Owen Sound. I want to be clear that we are a pet friendly hotel and make every reasonable effort to have our guests and their pets well taken care of. The patio restrictions for pets are a result of health code standards and are strictly enforced by law. This code is also the reason for shutting down our spa unexpectedly. Unfortunately, some guests abused their privileges with the pool and ruined it for other guests in the hotel. That said, If we had not monitored the spa area properly, guests could have been swimming in contaminated waters. It is disappointing to see so many negative points in your experience here but I assure you that we do not neglect this hotel or our guests. Everyone here genuinely cares about our guests and will make the effort necessary to improve their stay. If you were to give us another opportunity to show that in the future, I am entirely confident that we could prove that to you. Thank you for posting this feedback regarding your experience. We will use it to improve what we offer our guests.

"Wonderful surprise"

5
25/07/2017

We loved this hotel. It was very well maintained, spotlessly clean. The staff were friendly and very professional. The grounds were beautiful, hard to beat being right on the Bay with a wonderful walking trail right along the river. The restaurant was very comfortable and the food outstanding. We would love to go back there again.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Bridlewood1, Thank you for posting such a great review of our hotel. I am so happy that you enjoyed all aspects of your experience here and noticed the efforts of our staff members. We are very fortunate to such a beautiful location for our guests to enjoy. We will look forward to seeing you again in the near future.

"Family Wedding"

5
22/07/2017

We booked a room to stay when we came to a wedding at this venue. Check in was smooth, and no surprises when we showed up. We received a good deal on the room because we were there for a wedding. The suite was just as it was outlined, and the view of the bay was beautiful. The wedding went off without a hitch, the staff were well trained in their roles. The lady, who appeared to be in charge, was on top of things, she managed the staff respectfully, and got things done very efficiently. The food was very good, and people were moved through the buffet line very smoothly. They had a great bartender who was very personable and she was fast at drink preparations. I wouldn't hesitate to suggest that you stay here, great insulation between rooms, I heard nothing from our neighbours, and no hall noises. Also if you are planning a big party event, two thumbs up for their planning coordinator.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi ycnanb, Thank you for posting such a wonderful review of our hotel. I am thrilled that you enjoyed your experience so much that you would post positive comments on so many levels. We love hosting weddings here and make every effort to have them carry out perfectly. Hopefully you will have an opportunity to return again in the future to explore this beautiful area. We would love to see you again!

"wonderful hotel to stay at"

5
18/07/2017

The staff were friendly, personable,very attentive.the room was clean and nice. Restaurant has great food, and a great patio looking onto the bay.Also a beautiful walk way around the bay, I would recommend this hotel

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi lauriedI7483TQ, Thank you for posting such a wonderful review of our hotel. I am thrilled that you enjoyed the interaction with our staff, the location of our hotel and the food in our wonderful restaurant. Your compliments serve as a nice reward for all of the efforts put forth by the people working here. I will be sure to share them with everyone. Hopefully we will see you again in the near future. We would love to have you back!

"Great Stay"

5
17/07/2017

Staff was friendly! Location was very nice right on the water. Very nice hotel. Breakfast was good. I liked that my hotel room was on a private floor that needed a key to enter. Overall, very!!! good!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi cmurph_cm16, It is rewarding to see that you thoroughly enjoyed your experience at our hotel. We take a lot of pride in what we have to offer here and the staff always seek to find a way to make our guests' stay more enjoyable. We hope to see you again in the future for another great experience. Thank you for posting this review.

"Nice hotel in Owen Sound."

4
16/07/2017

Stayed for 2 nights with the family. Room was clean and very comfortable beds. We enjoyed our breakfast at the restaurant. Close to everything in Owen Sound. An outdoor/indoor pool would have made our stay more enjoyable.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Larry B, Thank you for posting this feedback regarding your experience at our hotel. I am glad that you enjoyed your room as well as dining in our restaurant. Hopefully you will have an opportunity to return again in the future to explore more of this beautiful area. We would love to have you back again.

"golden girls escape"

5
15/07/2017

A beautiful large suite with a fireplace ,, very comfortable and clean with a wonderful view of the bay. We enjoyed the surrounding areas along Georgian Bay .. A nice hotel to stay in if planning a road trip in the area.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Susan C, Thank you for posting such a positive review of our hotel. We are fortunate to be located on the beautiful shorelines of Georgian Bay which highlight the best views Owen Sound has to offer. Many of our guests take advantage of the walking paths, botanical gardens and operational harbour along the waterfront while staying here. I am glad that you had the opportunity to do so as well. Hopefully we will see you again in the near future as you take in more of beautiful Owen Sound. Thank you again for the feedback.

"Comfort night"

4
14/07/2017

I am the fan of this hotel, every time I visit this city, I always stay this hotel, good price, clean, comfortable bed, and friendly staff. And i also like the location, very convenient, Good for parking

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Jess L, Thank you for continuing to stay at our hotel each time you visit Owen Sound. Your patronage is a fine compliment to our employees and their efforts in helping our guests enjoy their experience here. We will look forward to seeing you again in the near future. Thank you for posting this kind feedback.

"Drunk Housekeeper/ good reception"

2
11/07/2017

The Hotel is beautiful, clean rooms, lots of smiles. The only problem I had was I asked my room keeper for some extra shampoo and she was drunk. I was appalled to see this as I had my children with me. I chose this hotel because I read a lot of reviews about how child friendly it was, but I was taken aback when she smelled of booze. I don't know if it was because it was on the 3rd floor and security entrance for a quiet zone meant no children normally. On July 1st weekend you would think that the hotel would make sure the staff were not still drunk in the work place. I will never stay here again because if they don't care who cleans our room how am I suppose to feel safe with the staff even if the reception is spectacular and accommodating.

"Super Stay"

5
10/07/2017

Wow! What a great experience starting with reception! Made reservations as a couple (King bed and sofa pullout) and,at the last minute, added our adolescent grand daughter. On arrival, Ken looked at the situation and said " we can do better!" That's an understatement! AMAZING service!! No wonder they call themselves BEST Western. As a rewards member, we even got a gift bag with bottled water and a Skor bar. The room was on a "private" floor (entry by room key) overlooking the Bay, had 2 Kings, a gas fireplace (not used),3 comfortable arm chairs, very quiet AC with easy to use thermostat, a coffee maker,mini frig, microwave and free WiFi. I was absolutely delighted!! The hotel has lots of outdoor space. The restaurant has an outdoor patio. A path along the water leads to a lovely public garden and well equipped playground which is great for kids. The only things missing are a pool and the free breakfast you come to expect. There are packages which do include breakfast but you pay for it one way or another. In spite of this, I would return in a heart beat and hope that Ken was on duty!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Cass8-4U, Thank you for posting this wonderful review of our hotel. I am thrilled that you enjoyed your experience so much and look forward to seeing you again in the future. Since you have taken the time to mention one of our staff members in your comments, we will be sure to recognize and reward him for the extra efforts in making your stay a memorable one. Thank you again for the positive feedback.

"Nice Grounds - Overall Good Stay"

4
10/07/2017

We stayed only for one night for our honeymoon. We thought the grounds were just beautiful :) However we ordered the jacuzzi and fireplace room - and just for others know that the jacuzzi in our room was not a jacuzzi but in fact an Air Tub - which are two very different tubs (Air tubs just shoot air up and the water becomes quite cold quickly.. whereas Jacuzzi tubs use jets and power water through them to provide a massage). Also for the amount of money we paid for one night we thought that it would be a view of the Bay but instead we were looking at two picnic tables where I am assuming staff go to smoke. Everything else was nice. I would recommend going there - just a few pointers to ask for before you go :)

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi R C, Thank you for posting this feedback regarding your experience at our hotel. You are correct in stating that our tubs are in fact air jet tubs rather than a traditional Jacuzzi. I am glad that this misunderstanding did not ruin your experience and I hope that you will have another opportunity to return to Owen Sound to explore more of what this beautiful area has to offer. We would love to have you back!

"Would recommend whole heartedly!"

5
10/07/2017

My husband and I wanted to stay in the Sauble Beach area for our 21st Anniversay. When this hotel popped up in my search I was quite impressed. From booking, to check in (we were 2 hours early!) during our stay and check out... everything was fantastic. I do recommend though if you want your room cleaned thoroughly during your stay to make sure you note that on the card, otherwise the hotel was amazing. Great view, great location, lots to do in the area. We even made it to Sauble Beach!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Star D, Thank you for posting this wonderful review of your experience in our hotel. It is very gratifying for us when guests enjoy every aspect of their stay. Hopefully you will have another opportunity to return and experience more of what this beautiful area has to offer.

"Owen Sound's best Option"

3
10/07/2017

Even though this hotel is the best option to stay in Owen Sound some upgrades are required. The Window AC system is creating noise and smell and therefore has to be switched of during the night in order to sleep. the carpets are very used and dirty. However, the hotel and rooms are clean.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi michaelsT924JG, I apologize for the disruption caused by your personal AC system during your stay here. I assure you that this will be looked into immediately so continued disturbances can be avoided. It s great that you enjoyed the cleanliness and condition of our hotel overall. We hope to see you again someday in the near future. Thank you for posting this feedback regarding your experience here.

"Hotel Extrordanaire- a must destination"

5
06/07/2017

Back again for a fishing trip in Owen Sound. The hotel once again exceeded our expectations!! The restaurant food is exceptional and the staff go out of their way to help and make your stay a memorable one. This hotel is very quiet, clean and Modern. The sales team there were very helpful with information on boat launches and other fishing details. In fact this week we received more information about the fall Salmon Derby from the hotel and we are now all booking again for next month. We witnessed a beautiful wedding on July 1st at the hotel and overheard the raves from the attendees on the organization and service from the hotel for this event!! Looking forward to returning August 26th and staying again at our favorite hotel in Owen Sound!

"Beautiful Stay"

5
27/06/2017

Located in a scenic area - hotel staff were polite and helpful and the hotel itself was top notch in regards to the quality of the room and the general appearance of the hotel itself . Some beautiful walks along the bay to be had here in a park-like setting . Sunsets were gorgeous

"Best hotel in Owen Sound but needs updating"

3
26/06/2017

This hotel is fine for staying for a night or two but seemed a bit pricey for what it is. There was a concert on the weekend we stayed so one wonders if $188 is the normal price. We checked out a little late and when I tried to wash my hands before leaving, there was no water whatsoever.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi ChiqaChiqa01, Thank you for taking the time to post this valuable feedback regarding your experience at our hotel. We continuously work to improve what we offer our guests and your feedback helps drive the focus of our projects. The rates on our rooms are reflective of demand, season and property location. Summer season is by far the busiest for us and we sell out more often then not. Our waterfront location is literally as close as one could expect a hotel to be to a body of water like Georgian Bay so this is a great feature for the hotel. Please accept my apologies for the water outage as we needed to repair a leaking pipe in the hotel that morning. The outage only lasted 15 minutes but it is unfortunate that you were affected. I hope that we would still be your number one choice if returning to Owen Sound. We would enjoy another opportunity to impress you.

"Beautiful View of Georgian Bay"

4
25/06/2017

A wonderful bayview well with the visit. Only stayed one night but would've stayed longer if we could have. Great location and the staff is wonderful too. Hope to visit again for some leisure time by the bay.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi louannem838, Thank you for posting this feedback regarding your experience here. I am glad that you enjoyed our location as well as the interaction with our team members. We hope to see you again soon so you can enjoy beautiful Owen Sound in the hot summer weather.

"TOO MUCH NOISE TO SLEEP!!!!"

1
21/06/2017

It seems that this hotel has no rules for quiet hours, our room was first floor, a lot of noise near to the office and restaurant. When we tried to sleep the people in the next room arrived at 11 pm to drink and talk so loud. Finally about 1am we were in our pajamas asking front desk if they could be quiet and we could sleep. The next night there was a wedding party, this was close to our room. Two nights without sleep, what a nightmare we were very glad that we only booked for 2 days. We are fascinated to go to this city but next time we will look for another hotel.!!!

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi bch483, I would like to apologize personally for your disturbed sleep while you stayed at our hotel. We are very well known for being a nice clean and quiet place to enjoy so your experience comes as a bit of a surprise. We handle noise complaints diligently with policy and protocol in place. We also pay to have professional security services during busy weekends to help make it so that everyone can enjoy their stay. It is very unfortunate that these measures were not enough to allow you to enjoy your experience here. I will be sure to review our process to see if there is anything further we can do to keep the hotel quiet at night. Again, please accept my apologies for this experience. If you would be willing to give us another chance to provide you with the experience you deserve, please contact me directly and I will ensure you have a nice quiet luxury suite at no extra cost. Thank you for providing this valuable feedback.

"patron"

3
20/06/2017

very nice place... be sure to make a reservation in the restaurant , you do not want to get caught on the patio if it starts to rain... o but they will bring you another umbrella seriously a great place other than that.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi terrya186, Thank you for posting this review of our hotel. We have really had our share of rain this season and the restaurant has been very busy. I am sorry that you got caught out on the patio with your reservation. We are looking at a procedure we can put in place that can address situations like yours when weather is a factor. Hopefully on your next visit, the weather will be perfect and this situation will be of no concern. We will look forward to seeing you again in the near future.

"Lovely Hotel"

5
19/06/2017

This is my go to place in Owen Sound, great facility with extra clean rooms, a fantastic restaurant on the premises and a staff that always goes out of its way to make you feel welcome. There is a terrific walking trail right by the hotel and depending on the room you get some fantastic views across the river

"Clean with a lovely view of the Bay"

4
19/06/2017

I have stayed at this location several times over the past few years, for business purposes, and have always had an excellent experience with the front desk staff, as well as the service and staff at the restaurant - Bishops Landing - They have several delicious Gluten Free items on the menu, and are clearly marked. The staff is very accommodating, and were able to alter a dish for my dietary restriction.

"Very comfortable and friendly staff"

5
16/06/2017

This hotel is the only one that I would stay at in owen Sound. the front desk stafff go out of their way to make sure you are satisfied and well taken care of. The patio is by far the best in town with a great view of the water. The restaurant and lounge staff go the extra step to cater to your needs. Excellent hotel.

"We would recommend"

4
13/06/2017

We really enjoyed our stay at Best Western in Owen Sound. We found the staff extremely friendly and helpful. The attached restaurant is definitely recommended for breakfast, lunch and dinner. The service at the restaurant is a bit slow but if you have to be somewhere at a certain time, they will definitely try to accommodate you. The only negative thing we would say about this hotel is their toilets are very powerful and tend to splash when flushed. As a result we had to buy some cleaning supplies and do some extra cleaning. Also just to make everyone aware, they have a large hot tub (feels like bath water) and a small hot tub (with hot water). It would have been nice if this hotel had a pool and hot tub rather then the 2 hot tubs. Overall we would recommend this hotel.

"Simply an excellent total package hotel"

5
12/06/2017

Great hotel location, layout. Staff were particularly friendly and helpful, all around. Nice view of water. We brought 2 small kids with us, and staff had room prepared with child-related amenities. They even lent us a high chair from the restaurant during a feeding emergency - thank you!! Clean, tidy rooms. Bed and pillows comfortable. Bathroom design is modern and everything works as it should.

"BW Owen Sound"

4
12/06/2017

Not a bad Hotel but a little expensive compared to others in OS, only BW I have stayed at where Breakfast is not included,,, no restaurants within walking distance other than the one in the Hotel.Located on the water which is nice.

"Stay at Best Western"

4
07/06/2017

Very Comfortable, accommodating staff, overall a very good value. Needed late check-out. Although hotel was going to be booked solid the day of our check-out, they still accommodated us with at least an extra hour to check-out.

"Standard hotel with a beautiful view "

5
29/05/2017

Attended this hotel for a wedding this past weekend. It's a standard best western, large, clean rooms. The lobby decor is a little outdated, but very tidy, and the staff were professional. Obviously the best thing is the gorgeous view of the bay, there's a nice stretch a green grass with some beautiful walking paths behind the hotel. I would say that if there's an event going on you should try to be on a higher floor, the music at the wedding could be heard pretty clearly up on the second floor.

"Odor in room and in room breakfast"

3
26/05/2017

The first room I checked into had a bad odour and the fridge was so loud. It would have kept me up all night. Thank goodness I could change rooms. The fellow who helped me change rooms was nice. However, the other issue was when I called down to ask to inquire about the breakfast menu for in-room breakfast in the morning she told me I had to go down to the restaurant to see the menu in the morning. Well, that defeated the purpose of me having to be on conference calls in the room in the morning and I didn't have time to go down to the restaurant - The whole point of in-room breakfast. This hotel doesn't have a breakfast menu in the room guest book or a door hanger for breakfast.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi 903Harper, Thank you for taking the time to post this feedback regarding your stay in our hotel. How you view your experience is of paramount importance to us and I assure you that your concerns are being addressed. I must apologize for the missing room service menus in our guest rooms. This is not a standard, nor will it last long. Our menu's had changed as of May 19th and the room service menus had not arrived yet. I expect them to be delivered this week and will have them in rooms immediately. My hope is that you will have another opportunity to travel to Owen Sound in the near future. I am confident that you will have a great experience here when you return as this is what we are so well known for. Thank you again for your feedback.

"Staff are Excellent but Could Improve on Amenities"

4
19/05/2017

I've stayed here for several business trips and believe this to be one of the best hotels in the area. The rooms are clean, beds are comfortable, and the staff are accomodating and pleasant. A couple downfalls were in the amenities. The cable is choppy, the restaurant is very overpriced, the included breakfast is extremely limited (and will inevitably result in paying $5-$10 extra for a decent breakfast), and the fitness center is very small (only 4 machine and only 2 were in working condition during my last stay). If they could improve in a couple of these areas, I'd give the hotel 5 stars.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi J-me C, Thank you for posting this review of your experience at our hotel. The people working at this hotel are what make our reputation so great and I couldn't be more fortunate to have this group here. I am glad that you took the time to suggest areas of improvement for this hotel as well because I would like to provide insight on our efforts to do so. Our cable television provider has been undergoing transition to HD channels and interruptions should subside considerably in the near future. Our breakfast program has been adjusted effective immediately to allow guests to enjoy a classic style breakfast the way they like it without additional charges. Rye toast, sausage, ham, juice, and even sliced tomatoes can be substituted easily to suit guests desires. It is unfortunate that our fitness equipment failed us simultaneously leaving us with two machines; however, new Life Brand fitness equipment is being delivered in the coming weeks. Hopefully the next time you stay in Owen Sound, you will be able to recognize these differences as we continue to work to improve what we offer our guests. Thank you again for posting this feedback.

"Best Western Inn On The Bay"

5
19/05/2017

We stayed at the hotel for a family wedding. It was a beautiful setting & the food at the reception & the breakfast the next morning were delicious. The room was great & I loved soaking in the jacuzzi tub.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi F3850HRwaynem, Thank you for posting such a wonderful review of our hotel. We are very popular for weddings in Owen Sound because of our beautiful waterfront location and excellent food quality. I am glad that you felt the same with your experience. Hopefully you will have the opportunity to return again in the future to enjoy Owen Sound once more. With nicer weather on the horizon, there is lots to see and do here. Thank you again for your feedback.

"Typical place to Stay"

3
12/05/2017

The overall service was normal nothing to outstanding. A clean decent place to stay. Close to a few local place to eat which are a better alternative to the restaurant in the hotel. Better then most options in Owen Sound.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi kylebB515BZ, Thank you for taking the time to post this review of our hotel. I am glad that you have not experienced any issues while staying at our hotel. If you had, I am sure you would have seen the extra efforts made by the front line staff at this hotel to make your stay a great one. They truly go above and beyond to keep our guests happy. If there is anything we can do to improve your experience, please feel free to contact me directly. I would be also be happy to personally help make your stay in Owen Sound great. Thank you again for your feedback.

"Couldn't be better"

5
30/04/2017

All staff were very pleasant, helpful and always ready to assist. Would highly recommen this hotel to anyone! My family thoroughly enjoyed their time, lots to see and do in the area and the waterfront was a pleasant way to spend time.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi shirleybL6272CK, We could not have hoped for a better title in your review. It is great to see that you started with compliments to our staff members as they truly make a difference here in every guest experience. They are the ones that make us an ideal place to stay for business, pleasure and special events. The bonus is in our location which offers panoramic views as nicer weather approaches. Hopefully your family will have the chance to visit again and see what more there is to see and do in Owen Sound. Thank you for taking the time to post such a great review of our hotel.

"Excellent Customer Service, Outstanding Location"

5
28/04/2017

I travel a great deal for my job. I stay at Best Western on the Bay at least 10 times a year. They are focused on meeting the customers needs and are always friendly and courteous. I have has one recent complex service request that they addressed with professionalism. The rooms are nicely appointed and quiet. The location on the Bay is amazing. You have a view of the bay which is stunning. It is close to downtown of the Bayshore.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi gregfK5214RX, We appreciate your continued business at this hotel and took pleasure in being able to look after your request. It is wonderful to see that you appreciate everything we have to offer here from caring employees to a beautiful location. We hope to have you stay with us every time you travel to Owen Sound and will always seek to improve your experience each time. Thank you for posting such a wonderful review of our hotel.

"The Girls go Hiking on the Bruce Trail"

5
24/04/2017

Excellent place to stay while hiking on the Bruce Trail in this area. Staff very friendly. Accommodation comfortable. Room equipped with fridge, microwave and coffeemaker. A walk to a variety of restaurant options in town.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi maryjR8023DJ, Thank you for posting such a positive review of our hotel. I am glad that you found us to be the ideal location to stay at while you explore the area. We are fortunate to have some of the best views in the city right at our door step and it is great to have so many local attractions close by. Hopefully you will have the opportunity to return again in the future to see what more we have to offer here. Thank you again for your compliments!

"Great place but going down on they offering"

4
20/04/2017

I mentioned this before they used to have complementary breakfast and they stripped it off. At the time also it was not the greatest BF but was something. The hilton homewood suites and some of the other in the hilton chain offers a great hot BF. The price is also lower

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi dinalp2016, I would like to thank you for choosing this hotel each time you come to Owen Sound for a visit. We value your business and seek to provide value each time you stay with us. I can appreciate your view on our breakfast program changes and I am pleased to respond with some insight. The continental buffet that was offered here unfortunately did not impress any of our guests. Despite many efforts to improve the program, it never seemed to surpass an "ok" as you had evaluated it. We knew the program had to change but offering a hot breakfast buffet to all guests and forcing everyone to pay for it (no hotel breakfast is truly free) didn't seem like the right answer. Instead, we decided to offer a good deal on our breakfast menu where our guests can choose what they like and have it made fresh to order. Many of the items are offered at $7.99 with some even less. This way, guests have the option to purchase breakfast rather than having it built into their rates like most hotels. Personally, I enjoy having this option for breakfast when I travel and I hope many of our guests feel the same. I would encourage you to try it when you are in town next. We would be grateful to have you continue to stay with us. Thank you for providing this valuable feedback.

"Hotel is great for a large group, the restaurant is not"

4
10/04/2017

Hotel is wonderful, the restaurant is not capable of handling a large group. If booking a large group meal, look outside the hotel. We had 16 families and some of the children waited 2.5 hours for chicken fingers and fries. Pool is small but the kids still had a wonderful time. Beautiful location overlooking the water.

Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Cathy S, I am glad that you and your group found the hotel to be an ideal location for your swim team to stay at over this past weekend. It is very unfortunate that your experience in our restaurant was not as ideal. You are correct in stating that we are not capable of handling such a large group. Having a group of 50 guests in a restaurant with 66 seats is absurd although I know that the Restaurant Manager was trying to help out when she took the reservation. It is simply unfair to the guests with the reservation as well as for anyone else trying to dine in the restaurant. We have now set our maximum reservation capacity at 20 so that we can ensure the same level of quality and service as we always have. Please accept my sincerest apology for the experience you had and be assured that it will not happen again. We will continue to improve what we offer here but sometimes that means managing reservations to an appropriate level. Thank you for ensuring that we received the much needed feedback on your experience.

"Caring staff, excellent service"

5
10/04/2017

Always happy to stay at the Inn on the Bay. The staff are the best of any hotel I have encountered, and the consistency of this level of service makes it clear that it is part of the culture of the establishment. The rooms are well maintained and always cleaned top to bottom. The beds are just the best. Food is excellent as well. I love looking over the water.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Vanessa A, Thank you for your wonderful compliments regarding this hotel and it's employees. I am particularly thrilled to see how much you notice and appreciate the efforts of the people working at this hotel. They make the difference every day here and I can not say enough good things about them. I will be sure to share your compliments with them as it can mean so much more coming from guests that stay with us. Thank you again for posting this review.

"Very nice hotel, with a monopoly"

4
08/04/2017

Whilst in the UK this hotel kept popping up on my Trip adviser, so we thought we would visit whilst on our trip. There is no question this is a very nice hotel, clean, quiet but very busy and with a monopoly as there is nothing around it! Great parking and great location and is obviously well used...but as a tourist there is nothing in the hotel about the area, which tells you it is here for a specific reason i.e. sports. The price is high for a hotel which is not in a busy town or tourist resort. All that said we were well looked after and our room was lovely with a view of the Lake after we requested to be moved from the first room offered. Flat screen TV, wifi and a lovely shower. Just the oddest location!

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Lesleyannbarlow4845, I must admit that it is very gratifying to read your review. We are in a unique and beautiful location just far enough from the downtown core to be quiet and peaceful yet close enough to walk if you desire. The biggest benefit is being located on the shoreline of Georgian Bay. Panoramic views and resort style walking paths make it the perfect place to enjoy a refreshing getaway. I am thrilled that you came to check us out as a result of our profile popping up on your browser. I am even more thrilled that you enjoyed every aspect of your experience! Thank you for taking the time to post this wonderful review.

"Beautiful location & good food"

4
05/04/2017

We enjoyed another stay here It's right on Owen Sound & we like to walk into town along the water Food is good & staff are friendly Tower rooms are quiet Walking trail is being extended we also used the indoor walkway at the arena next door

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Wendy S, Thank you for taking the time to post such a nice review of our hotel. I am glad that you chose to stay with us each time you visit Owen Sound and I appreciate your business. We strive to be an ideal place for anyone to stay and the employees here are happy to put in extra effort to ensure our guests are enjoying their experience. We will look forward to seeing you again in the future.

"Great stay"

5
05/04/2017

Staff here are always friendly and willing to go the extra mile to ensure a pleasant stay. Dining room /lounge is always a good bet for a great meal. The view from the dining room is awesome , patio is a great place to spend a summer evening.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi 570scotty, I am happy to see that you understand and appreciate the extra efforts made by our staff members on a daily basis. We all genuinely care about our guests and the experience they have while staying in our hotel. It is great knowing that you enjoy what we have to offer and continue to come back when in Owen Sound. Thank you for the great review and for your continued business. We look forward to seeing you again in the near future.

"Great Place"

5
14/11/2016

Great staff, close to the stadium and great beds. Restaurant is good for continental. We did not have dinner it was too busy. Close to the waterfalls which I highly recommend visiting. Free parking. The sofa sleeper is the new type which we found to be excellent.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi MichiganTrevor, I am glad that you enjoyed your experience while staying at our hotel. We have a beautiful hotel located in a beautiful city and we could not be more fortunate. Our reputation for providing a clean, quiet and comfortable stay is a result of the extra efforts of everyone working here. We hope to have you back to stay with us again in the future. Thank you for taking the time to post these comments.

"In town for OHL game"

5
12/11/2016

Great hotel - wonderful restaurant. The beds are always comfortable and I like the fact that you have to use your room key to access the floor. A little more pricey than most Best Westerns but worth it. The staff were very welcoming even though we were cheering for the visiting team! We had a great time and would come back again. There were two parties going on in the hotel and we never heard a thing!

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Karen19691969, Thank you for posting this wonderful review of your experience at our hotel. We are an ideal location for the OHL hockey games being right beside the arena but we are also very well known for being a nice quiet and clean place to stay. It is great to see that you enjoyed our restaurant while you stayed as well. We are proud of what we have to offer here and many guests are pleasantly surprised by what we have to offer. We will look forward to having you back again someday in the future. Thank you again for writing this review.

"Very Scenic Location"

5
09/11/2016

The hotel is very clean with high class appointed decor. Very friendly and accommodating staff, Although it is away from the business section of the city, the view of the bay is very nice. It is relatively close to other scenic sites as well!

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Peter L, Thank you for posting these comments regarding your experience at our hotel. I am glad to see that you noticed our efforts towards cleanliness here as well as the decor after renovations have taken place. It is nice to be a little out of the city center so we can provide such a beautiful and quiet location for our guests to enjoy. We hope to see you again in the future when you come to visit Owen Sound again.

"Wedding"

5
21/10/2016

Rooms clean & fresh. Fabulous service. Lots of towels, extra blanket if you need it. The restaurant has great food. Wedding well organized, reception dinner perfect. Best Eggs Benedict ever. Thanks Best Western

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Zinnia52, As manager of the hotel, your review is almost thrilling to read. It is short and very much to the point with what you experienced while staying here. With all of the hard work that goes into the "wedding experience" at this hotel, I couldn't be happier with your feedback. Thank you for taking the time to post such positive comments.

"Excellent service"

5
13/10/2016

Due to a miscommunication there was only 1 room booked when there was supposed to be 2. Ken at the front desk took care of everything. The rooms were spacious, clean and updated. Some renovations were going on outside but the noise stopped quite early so it was not that disruptive. The beds and pillows were super comfy. The breakfast had a free continental but you could also order off the menu and pay the difference. The location is right across from the arena.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Bucko007, I am happy to see that Ken was able to secure appropriate accommodations and help you enjoy your stay here. He is somewhat of a hospitality superhero around this hotel as many of our guests can attest to. I am very proud of the staff members that work here and am very fortunate to have them working for me. Together, we offer a clean, comfortable and welcoming atmosphere for our guests to enjoy. I am glad this was the case with your experience and hope to see you return again in the future. Thank you for posting this feedback regarding your experience at our hotel.

"Wonderful Thanksgiving at Inn on the Bay"

5
12/10/2016

My husband and I spent this past Thanksgiving weekend at Best Western Inn on the Bay. We checked in on Saturday the 8th and found our room quite clean and comfortable. We have stayed here before and had no complaints. All the staff are friendly and welcoming. The restaurant, Bishop's Landing is comfortable with a great view of the bay. I have celiac disease and have found the serving staff along with the kitchen staff very knowledgable about my need to be gluten free. Our server Melissa was friendly and provided great service. The continental breakfast is included in the price of the room and is great for everyone. I bring my own gluten free bread with me when I travel but I found fruit, eggs and yogurt available for me. My husband on the other hand, loves making the homemade waffles. I was calling him the "Waffle Whisperer" by the time we had to check out on the 11th. Our last dinner on Sunday, Monday, the 10th was served by Andrea who was very helpful when I asked about the gluten free seafood thermidor. My pasta was delicious and my husband's steak was cooked to perfection. With this past weekend being Thanksgiving, the restaurant was extra busy and the staff were always courteous and helpful even though they were running off their feet! Thank you to Megan who changed reservation times for us and kept our coffee mugs full on Tuesday morning before we had to pack up and leave. The hotel is in a great location with a lovely path along the waterfront. The fall colours in the Owen Sound area are spectacular. We can't wait to go back again!

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Jackie L, Thank you for providing such great feedback regarding the hotel and restaurant here. All of us have a lot of pride in what we offer at this hotel and strive to exceed the expectations of our guests. The restaurant is often a pleasant surprise for guests staying here for the first time. It is especially great to see that they were able to accommodate your dietary needs so effectively. This has been a focus of ours over the past few years and it is nice to see that our program is effective. We will certainly look forward to having you back in the future as we continue to improve what we have to offer here. We would love the opportunity to impress you once again. Thank you again for the wonderful feedback.

"Wonderfully accommodating"

5
03/10/2016

We had a fantastic reunion at Inn On The Bay thanks to the friendly and accommodating staff. The environment was comfortable and clean and the suite allowed our group to be together and share memories and good times. The menu Shannon provided allowed all to dine without issue and with respect for the dietary limitations many had. Although the Inn was very busy that week end there was no issue with noise and all enjoyed a sound sleep. I would highly recommend calling Kara if as a group you want a wonderful week end together or just a lovely quiet night away. We hope to be back as a group in five years. Thank you for a wonderful week end. 10/10

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi carmichael2016, Thank you for providing such wonderful feedback regarding this hotel. I am so happy that your reunion went well and everyone enjoyed their experience here. All of us work hard to help ensure our guests are well taken care of and are genuinely committed to complete guest satisfaction for everyone staying here. Shannon and Kara are great examples of that commitment and I am glad you mentioned them by name. I couldn't be happier with the group of people working at this hotel today. We will look forward to having you back in five years!

"owensound best western"

5
02/10/2016

An amazing hotel right on the water close to downtown and all amenities , excellent service great restaurant on site, was on a private floor which always feels special .All in all a great place to stay.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Angela B, Thank you for taking the time to post this review of our hotel. We are fortunate to have such a beautiful location that is still conveniently close to downtown. Hopefully we will see you again in the near future when you return to Owen Sound. It would be a pleasure to have you stay with us again.

"Wonderful!"

5
28/09/2016

Great stay! First time staying there and it will be the only hotel we stay at when we visit Owen Sound. Lots of parking, clean rooms, friendly staff, working wifi, yummy breakfast, beautiful view of the bay...Perfect! This hotel has the whole package!

"Impressed"

5
24/09/2016

When booking this hotel, we thought it was a bit pricey. However it was definitely worth the few extra dollars. I note one reader found the rooms dated. I was informed that all rooms have been updated. We were located in the tower which I understand is a new addition. Our room 365 had two king size beds and a fireplace. The room was large, well appointed with a comfortable bed, quality sheets and towels. Rooms 365 and 465 have the best view of the harbour since they have windows on two walls. We had keyed access to our floor. The rooms were well insulated but the keyed entry further ensured a quiet, peaceful evening. The dining room has an excellent view of the bay. A continental breakfast was included. It was buffet style with plenty of selections. Room service was limited if you wanted something light. Overall, we were most impressed with the cleanliness of the Inn and the courteous staff. There is evidence that everyone on staff is proud of their role in making the Inn a first class experience. There are no comparable Inns in the area in our opinion. For those not familiar with the area who have time to explore, do look into touring the various falls in the region. You will be impressed.

"Dated, but decent, hotel, but way overpriced for the location and service"

3
21/09/2016

I came here a few times for business. The staff were all fantastic, but the room was very dated. The hotel and the dining room were overpriced, so I would head elsewhere in town for dinner or lunch. It is a nice view to be on the bay. I would get a room on the first floor, if you have a lot to carry every day. The elevators are not convenient. There are laundry machines, if you so need. I was provided fresh pillows, sanitized phone receiver and remote control. That was a nice and comforting gesture.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi LA_T2012, I would like to thank you for coming back to this hotel when you travel to Owen Sound on business. Returning guests are very important to any business and we appreciate it. When you stayed here, I am glad that you noticed our efforts in cleanliness and excellent customer services. These are the features we are so well known for as you can see from the majority of our reviews. I will admit that some points in this hotel are dated. The building is over 30 years old after all. I would like to point out that nothing in this hotel is damaged or weathered to the point that it is not aesthetically pleasing or fully functional. All the furniture and fixtures are actually in great shape at this property. The price is a reflection of the the quality and location of this hotel while market conditions do play a factor in our pricing strategy as well. I can understand that we are not priced comparably to other Best Westerns but we do strive to be better than an average hotel. My hope is that you will continue to stay with us as we continue renovations and improvements for our guests. Thank you for taking the time to post this feedback.

"Excellent Hotel"

5
20/09/2016

Best Western Inn on the bay is an excellent hotel located right across the bay where you will get a beautiful view. The service is excellent, the rooms are very clean and with lots of space, very comfortable! We had a king sized bed, the room also had a separate sitting area where there was a pull out bed as well, with its own TV.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi WMazuera, Thank you for posting such a wonderful review of our hotel. We are very fortunate to have this waterfront location for our guests to enjoy. There are many different suite options to choose from so everyone can have the perfect accommodations to suit them. I am glad that you enjoyed the king suite and hope that you will return again to see what more we have to offer in this beautiful city. Thank you again for your feedback.

"Best Western Restaurant"

5
19/09/2016

This hotel offers a great restaurant with a diverse menu and quality food. They are extremely accommodating for all food allergies. I would highly recommend having dinner in the lobby restaurant if you are staying or not even staying at the hotel. If Andrea is working-you will get nothing short of top-notch service!

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Michelle H, Thank you for taking the time to post such positive feedback for our hotel and restaurant. We have a lot of pride in the quality of product offered here and the beautiful views are an easy bonus! I am very proud of Andrea's dedication and performance here although we do have several fantastic servers that would be happy to provide a wonderful experience in our restaurant. I will be rewarding Andrea since you have taken the time to mention her specifically. I am glad that she left such a great impression on you. Hopefully you will have a chance to return again in the future. Thank you again for posting this feedback.

"Exceeded my expectations!"

4
18/09/2016

I have not stayed at many Best Westerns, but I was impressed with this one in Owen Sound. Stayed 2-nights as part of a wedding block of rooms (wedding was not at the hotel). Our room in the 3rd floor with 2 queen beds and a fireplace was fairly spacious and the bed was comfortable. Everything was clean and in good repair as well. Note that the 3rd floor is "private" and only accessible with your room key (not sure why this feature is there - might be to keep out the possible rowdy partiers and hockey players??). Unfortunately the weather was when when we had time to walk along the bay to enjoy the waterfront location. The included breakfast is make-your-own waffles, cereal, pastries, fruit, etc and quite good. You can also order off the menu. There did not seem to be much in terms of other food options within walking distance of the hotel (but we did not explore this much).

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Mike C, I am glad that you enjoyed your experience at our fine hotel. We often receive compliments about being one of the better Best Western's and appreciate that fact that our efforts pay off. We strive to be better than the average hotel at every point in a guest's stay and I am happy to see that you noticed that. I am sorry that the weather was not ideal while you stayed here though. Hopefully you will have an opportunity to return in the future to enjoy this beautiful area. Thank you for posting such a great review of our hotel.

"Trip"

5
15/09/2016

We were on a fall get away and stopped at Owen Sound midway. My husband was sick so stayed in the hotel. The staff on check in and out were professional. The front desk was great to assist me in getting around in Owen Sound. As it has an interesting street system, to say the least... Didn't get to the restaurant for a meal but did slip in for a morning coffee before departure. Found out we could have the breakfast as take out, though we just wanted coffee. Nice touch. Nice that they have an exercise room and hot tub.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi meeze99, Thank you for posting such a nice review of our hotel. I am sorry to hear that your husband was ill during your stay but it is nice to know that you enjoyed your experience anyway. Hopefully you will have the opportunity to return again in the future to see more of what this beautiful area has to offer. The fall colours here are breathtaking and there are so many opportunities to see it with our beautiful escarpment landscapes. You wouldn't be disappointed that you made the trip. Call us directly anytime. We would love to have you stay with us again.

"Nice location"

3
12/09/2016

Friendly staff, clean rooms and an ok restaurant sum up this hotel. Had a lunch and breakfast in their dining room and both meals were above average taste wise for a hotel. A little noisy at night but that was due to a couple of weddings winding down. Pricey, but that is because it really is the only decent hotel in town.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Mac S, Thank you for taking the time to post this review of our hotel. I am glad that you enjoyed interactions with our staff and multiple meals in our restaurant. We strive to be better than an average hotel in every aspect. Unfortunately, we did have a busy weekend with several wedding parties in house. We anticipate this whenever possible and have security scheduled when needed. Even with the extra efforts, we can have the odd noise issue here. This hotel is well known for being a nice quiet place to stay so this is not a regular occurance - please accept my apologies for the noise. We will look forward to having you back during your next trip to Owen Sound. We would enjoy the opportunity to provide you with a nice clean and quiet stay.

"Pretty location, excellent service"

4
12/09/2016

My husband and I stayed here for 3 nights. The service was excellent - from the registration, to room service and restaurant service. A continental breakfast is included in the rate and there was a good choice of items. You could also order a la carte and had a $5 voucher towards your breakfast. Restaurant serves lunch and dinner as well. Each room as a small fridge. The rooms were very clean - although the 110% clean slogan is silly. Walking to town is possible but not close. Excellent location base for exploring the waterfalls or golfing.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Xxxxxxxxoi, I am glad that you enjoyed your stay at our beautiful hotel. We are very well known for being the perfect base point while vacationers visit the Bruce Peninsula, Sauble Beach or even one of our five waterfalls in the area. Additionally, there are great golf courses and many other parks worth visiting while staying here. I can agree that the 110% guarantee for cleanliness seems a bit silly. The point is simply that we want to guarantee every guest that their room has been entirely cleaned after each stay. This is our number one focus day to day aside from providing good customer service. It is nice to see that you dd notice how clean this hotel is. Hopefully you will have another opportunity to visit us in the future. We would love to have you stay with us again. Thank you for posting such nice compliments in your review.

"Excellent welcoming hotel"

5
11/09/2016

We spent a memorable 6 nights here visiting family and this hotel was the perfect base for our stay. The room was clean, large and a huge bed which was very comfortable. Breakfast is a choice of continental buffet or $5 off the a la crate choices with the most expensive item being $9.99 -$5 , so good value and huge portions. The spa area has lovely views of the bay and very clean with perfect temperatures. However, despite the good of above even better are all the staff - from our greeting at reception and throughout our stay every single staff member were excellent and nothing was ever too much trouble. We would definitely recommend this hotel to anyone and would not hesitate to return on our next visit to Owen Sound. Thank you to everyone for making our stay so great.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Thank you for posting such positive feedback regarding your recent stay at our hotel. I am thrilled that you had such a wonderful and memorable experience here. Specifically, it is nice to see that you noticed the extra efforts from staff members around the hotel during your stay. They truly make the difference here when compared to any other establishment. We will look forward to seeing you again during your next trip to Owen Sound. Please do not hesitate to ask our front desk staff about the great things to see and do on your next visit. I am sure they can help make your visit to Owen Sound memorable once more. Thank you again for posting this review.

"Everything but a swimming pool"

4
11/09/2016

Beautiful room, view of lake, Quiet location with lakeshore walking path, Reprints of Group of Seven paintings in hallways, local artist's work on display too. Hotel looks new inside and out, sits on large grounds that are very well kept. Likely the best hotel in Owen Sound. First rate restaurant decor and breakfast.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Edward C, Thank you for posting such wonderful feedback regarding your experience at our hotel. I am thrilled that you enjoyed the location, restaurant and general condition of this establishment. We pride ourselves on being the best choice in Owen Sound and work hard to maintain that. While we do not have a full size pool, many of our guests enjoy the whirlpool area as it offers some of the best views in Owen Sound while relaxing in a jetted pool. I hope you had the chance to enjoy it as well and can return to this hotel in the future for another great experience. We would be honored to have you back again.

"Best Hotel In Town to Stay"

5
10/09/2016

Every person was great, at reception, service, restaurant and the room was stellar with a great view of the bay. The restaurant is a must, as the foof is excellent with great service. Also the surrounding area with a foot path by the water was very enjoyable It is the best place to stay in Owen Sound and the only hotel right by the water

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Frank G. Thank you for posting this wonderful review of our hotel. The fact that you enjoyed such great interaction with all of our staff members is a true testament to their efforts. We have also put a lot of focus into making our restaurant a perfect place for any guest to dine. Our Chef's and wait staff work hard to ensure that everyone has a great experience plus we guarantee our product and service is satisfactory. Hopefully you will be able to return again in the future to enjoy it once more. We would love to have you back again.

"Relaxing stay and very very clean room"

4
06/09/2016

Had a very pleasant stay a this hotel. Room was large, had views over the bay and very very clean. The flexibility to use breakfast vouchers for the buffet or towards a la carte options is a great idea and the quality was good. If you eat earlier, you do get more choice. Also used the whirlpool spa room which was lovely and warm. Restaurant dinner was also great although service was variable and portion sizes changed between 2 nights! The staff were mostly very friendly and welcoming. A very good hotel in a good location.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi ChrisEastleigh, Thank you for providing such wonderful feedback regarding your experience at our hotel. I am glad that you noticed our efforts towards cleanliness as the staff here work very hard to maintain that - especially in the busy summer months. I apologize for anything lacking with your service or food in the restaurant. We will be reviewing service and food portions immediately as we continue to improve what we offer with this part of the hotel. It has been building on a great reputation for years and I would like to see that continue. As we continue to improve, I hope you have the opportunity to return again to experience it. We would love to have you back someday to see what we have done.

"Great location, Extremely Helpful Staff"

5
06/09/2016

We continue to stay at the Best Western Inn on the Bay when we travel to Owen Sound. We were there for 3 nights on the Labour Day long weekend, and had another great experience. The hotel is in a great location right on the water, the hotel staff is absolutely amazing and we had several very good meals in the restaurant.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Strawman16, Thank you for continuing to stay with us when you travel to this area. There is no better compliment for our efforts then to have guests returning year after year. It is great to see that you enjoyed the interaction with our staff as well as the quality of our restaurant. We have put a lot of effort into guest services at this property and it is nice to see the result. We will look forward to having you back again in the future. Thank you for posting this review.

"Best place in town"

4
02/09/2016

Very nice place, on the water, walking distance to downtown. Very pleasant. The onsite restaurant is a bonus after a long day on the road. The pathway along the waterfront is a nice relaxing morning walk. The Spa unfortunately was populated with children when I attempted to go for a dip in the whirlpool.

"Nice and Clean"

5
31/08/2016

We enjoyed our stay at the BW Hotel. Nicely decorated and very clean. Staff was courteous and friendly. Continental breakfast was included and is served at the Hotels restaurant, whose staff were neat and welcoming. True hospitality!

"Average"

3
30/08/2016

Stayed at the hotel for a wedding. Felt the price was quite high for the average quality of the hotel. I was neither impressed nor disappointed. The rooms were spacious and clean and the beds were comfortable. However, we found an article of clothing beside the couch that was left behind by previous guests.

"As expected"

4
29/08/2016

This is our second stay in this hotel. There is no disappointment, nor surprise. You get what you pay for and that is clean room, breakfast and comfortable bed. If you want to "keep safe" and visiting this part of Canada - Inn on The Bay is place to come. I love the view toward bay with nicely maintained lawn in front of the hotel.

"Best Western - Best Place to Stay"

5
29/08/2016

With the breathtaking views of Georgian Bay, Best Western Inn on the Bay is definitely the place to stay. The service is excellent and the cleanliness of the guest rooms is an A+ . Perhaps a little more pricey than some other places to stay in Owen Sound, but oh so worth it. Highly recommend.

"Inn on the Bay"

5
25/08/2016

Very nice hotel. Probably the best hotel in Owen Sound. It is very close to down town and the bay. The rooms are large and pleasant. The restaurant has plenty of gluten free and vegan selections for those with dietary restrictions..

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi dawnsG2539MB, Thank you for taking the time to post these comments. I am happy to see that we could accommodate your dietary needs in our restaurant as this has been a focus of ours over the past year. We work hard to ensure that our guests feel welcome and appreciated here. I am committed to being an ideal place to stay for anyone travelling to Owen Sound. Hopefully we will see you again someday soon.

"Newer Hotel on the Bay"

5
24/08/2016

This hotel is very well kept up. All of the rooms are clean and fresh. Free Breakfasts on premise each day. If you can use the coupon for the buffet, they will take $5 off your regular meal. There is NO POOL here. The water is close by and a trail will take you downtown. Staff was helpful, but they should have told us NOT to walk the trail at night and not to walk back from the downtown area at night. There is nothing going on downtown except for a few restaurants in the evenings. Daily a different story. Farmers Market when we were there, and some nice shops to stop in, when you can find them. Most are empty. Take advantage to stay here and go to the Bruce Peninsula as we did. Its worth it.

"In the Bay"

5
24/08/2016

This hotel has very friendly and courteous staff, they are always more than willing to help, their room are always very clean, their restaurant is high quality and the location is wonderful...at least in spring and summer.

"Very nice place to stay!"

4
16/08/2016

We stayed at this hotel for a vacation and an Antique Car Tour. The hotel made us feel very welcome. I really enjoyed the location, right beside the water. There is a lovely, and not too long, walk beside the water very easily accessed from the hotel.

"Nice hotel, great location!"

5
15/08/2016

Great hotel, good continental breakfast, good location. Was quiet and clean. The pool is really just a whirl pool so not that great to actually swim in. Right on the bay so the view is nice. It is a bit out of the way so it is quite quiet.

"Great hotel. Amazing staff. "

5
14/08/2016

Clean rooms. Friendly staff and accommodating to individual needs. Fitness room and hot tub were great. Beautiful location on Lake Huron. Make sure to have a meal at the onsite restaurant. We chose to eat at the hotel instead of going elsewhere as the food was delicious, reasonable prices and fantastic service. Very happy with our stay. Well Done!!

"Sunrise/Sunset over Lake Huron"

5
08/08/2016

Great Hotel with a good restaurant and bar. I don't think I can say enough good things about this hotel. We stayed for 6 days. We were part of a pre-1916 car touring group. This was our base of operations. The staff was friendly, accommodating and eager to please. The restaurant had good food at reasonable prices. The bar and patio very accommodating. The location of this hotel is on Owen Sound in Georgian Bay. Spectacular views morning and night. A friend brought her paddle board and took to the waters each morning and some evenings. There was also a great walking path along the lake. The path passed a beautiful botanical garden maintained by the Owen Sound Garden Club. A beautiful and varied array of flowers, shrubs and grasses. I walked through several times. Beautiful. There is also a playground for the children. Nicely appointed. A very upbeat hotel. Ready to serve. I would stay here again in a heartbeat.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi oldcarlady, On behalf of everyone at this hotel, I would like to thank you and your group for choosing us as a base point for your travels in Grey and Bruce Counties. It was honestly a pleasure having you stay with us! Everyone was so friendly and enthusiastic during their stay here plus the cars were a bonus to see. We have a lot of pride in what we offer our guests here and continually work to improve it. Your compliments are a nice reward for our efforts. We hope that you will come back and enjoy the Owen Sound area again in the near future. Thank you for posting such a wonderful review of our hotel.

"Inn on the Bay"

5
07/08/2016

Stayed 1 night (28/29 Jul) in order to visit Tobermory and do Lion's Head trail. Great facility situated on Georgian Bay with trails very close by and short walk to downtown restaurants. Good size room, clean and comfortable bed. Nice restaurant on site with view while enjoying our complimentary breakfast. Check in was a breeze, ready to go and attentive staff. Thank you for a pleasant stay.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi GalavantingJeff, Thank you for taking the time to post a pleasant review of your experience at this hotel. I am grateful that so many people take the time to post positive comments when they have a great stay. We are very fortunate to have such a beautiful location on the water and the employees here all go out of their way to ensure each guest has a great experience. I hope that you will have the chance to return again someday in the future to explore more of Grey and Bruce Counties. We would love to have you stay with us again.

"Great location"

3
06/08/2016

Hotel is situated on a very scenic bay of Georgian Bay. Lots of rooms and parking. Staff very friendly. Good jumping off point for Tobermory and Bruce trail excursions. Consider eating offsite. We did not have a great experience but may have been an abheration..

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi rgttax, Thank you for taking the time to post this review of our hotel. I am glad that you enjoyed our location as well as the interaction with our staff while you were exploring Bruce County. We find that many of our guests stay with us while they travel up the Bruce Peninsula or over to Sauble Beach. I must apologize for your dining experience while you stayed with us. We are well known for a great quality product and service in that restaurant but we can unfortunately have difficulties on occasion. We empower our serving staff to do whatever it takes to make amends for food or service that is below our standard. We like to guarantee our products here but I can understand it doesn't change the experience overall. My hope is that you will give us another opportunity to provide you with the superior experience you deserve. Thank you again for your valuable feedback.

"Everything one expects"

4
04/08/2016

We stayed here one night. It is one of the best BWS we have stayed in. Our room was large, modern, comfortable, spotlessly clean and had a great view of the lake. Everything was spot on- friendly, helpful reception staff, great service in the restaurant at breakfast, and a great room. There is both indoor and outdoor seating in the restaurant - we didn't have dinner here but had a coked breakfast which was great. The motel is well situated for downtown with all the restaurants and shops being a short car ride away.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Adele M, I am glad that you enjoyed your experience at our hotel. The fact that we stand as one of the best BW's you have ever stayed in is a true testament to our success. Everyone here works hard to ensure that we provide a clean and comfortable stay for our guests. I am glad that you experienced exactly that when you came to Owen Sound. We hope to see you again someday in the future. Thank you for posting this review.

"Best View of the Bay"

5
01/08/2016

Best hotel that I ever stayed in in Ontario, Canada. From the time we checked in for our 2 night stay till we left everything was perfect. Loved the freshly baked cookies. Hotel friendly and professional. We had room 201, simply the best room in the hotel. Modern decor, spotless and the best view of the bay. I booked a room with the bayview and ended up with a beautiful suite. Leather furniture, like new, modern pictures, tv, window treatment and a bed so comfortable. Amazing room. Loved the breakfast option available. We had complimentary breakfast included. First morning we ordered of the menu, and paid the difference from the continental breakfast. The voucher is worth $5.00 off the menu, great deal. Second morning we had the continental breakfast which we enjoyed. Loved the coffee and the staff working we amazing and friendly. The hotel is beautifully situated on the bay with a beautiful walking trails, quietly located with lots of free parking.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi barbangi, I would like to thank you for taking the time to write such a wonderful review of our hotel. It is very gratifying to read that we rank so high in your experiences at hotels in Ontario. From ownership to front line staff, we all genuinely care about our guest's experience and we continually work to improve it. Comments like yours serve as a nice reward for our efforts. I will be posting this in our employee area for everyone to see. We will certainly look forward to having you back in Owen Sound someday in the future. Thank you again for posting this review.

"Great Location"

5
23/07/2016

BW Hotel was well situated - great view of the harbour/bay. Our room was extremely clean and a beautiful bathroom. Comfy beds. I'd highly recommend the Best Western Inn on the Bay. It was about a 15 minute easy walk to Downtown.

"Definitely over rated..."

3
22/07/2016

We stayed for two nights in July. Room 353 was fairly clean and average sized. Our room was non-smoking room but had strong cigarette odour. We weren't being asked about how our stay was during check-out. So I didn't bother to mention about the odour. Overall, our stay at best western on the bay was okay. But don't think we will return.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Lucy W, Thank you for taking the time to provide feedback on your experience in our hotel. It is unfortunate that some guest do not respect other guests or rules within a hotel. We do our best to discourage smoking in the hotel and include a warning for guests at check in. It is more unfortunate that you were not asked how your stay was during check out. This is our policy and it would have helped to identify this issue you had with your stay which otherwise seemed fine. We are so well known for being a clean, quiet and beautiful hotel so it is a shame that you left feeling this way. If you would ever consider returning again, please feel free to ask for me directly and I will personally ensure that you have impressive accommodations for a wonderful experience. Thank you again for this feedback.

"Awesome place"

5
19/07/2016

Nice place, most of the time some party will be going on like wedding , bday party. So, try to book above the second floor facing the lake. Another 3 miles -- you will find all the places to eat. We stayed here for 2 ways to see Tobermory , sauble beach. Morning breakfast is average .

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi balkimn1174, Thank you for posting this review of your experience at our hotel. I am glad that you enjoyed your stay here and hope that you will return again in the future. We are an excellent location to stay at while you explore local waterfalls, beaches and the Bruce Peninsula. We are a busy hotel in the summer months so I always recommend to call ahead for reservations.

"Nice weekend getaway! Gorgeous views from whirpool!"

5
19/07/2016

Stayed here for two nights this past weekend with my parents. Check-in went smoothly with friendly service. Our room was nice, spacious, and cool (which was great during hot July days). Our favourite part was using the whirlpool with floor to ceiling views of the bay while we were in it. Nothing like watching the sunset over water while relaxing. The restaurant's food was delicious - breakfast both days was some of the best I've had. Nothing overly fancy, but really good. The hotel was a great base point for us to explore Sauble Beach and the gorgeous local waterfalls one day. I'd highly recommend staying here. We will be back for sure!

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Canada_Sarah86, I would like to thank you for posting such a wonderful review of this hotel. I can see that you enjoyed all that we have to offer and I am glad that you were so pleased with your stay. We are fortunate to have such a perfect location on the shoreline of Georgian Bay and we try to take advantage of the view wherever possible. Although we can not offer a water view from every guest room, we have panoramic views from our restaurant and spa area. Both are perfect for relaxing and enjoying your getaway. We have put a lot of effort into the restaurant and it has paid off with many compliments on quality of food, atmosphere and service. I am glad that you had the opportunity to try it. We will most certainly look forward to having you return to Owen Sound in the future. Thank you again for posting these comments.

"1"

4
19/07/2016

We stay in Best Western on the Bay for 3 nights, it was really great experience, we like it, rooms were very clean, room service were very good, all staff was very friendly. Continental breakfast was included, we went one evening to BW restaurant to have dinner - was tasty and not expensive. Good location, near to Sauble beach, to Inglis falls and etc. Strongly recomended!

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Inna G, It is great to see that you enjoyed a three day experience in our hotel. You were clearly able to enjoy all of the services we have to offer and I am thrilled that you were so impressed. We are conveniently located close to many local attractions and often have guests stay with us as a base point for trips up the Bruce Peninsula. We hope that you will have another opportunity to visit us again in the future. Thank you for posting such a great review of our hotel.

"The only place to stay in Owen Sound"

5
17/07/2016

This hotel is located right on the water of Georgian Bay and right beside the arena. Great location for taking in a hockey game or going for a walk. Downtown is a short walk. The staff is friendly and the hotel is nice and clean. The rooms are spacious and comfortable. There are lots of hotels in town but this is the best place to stay.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi J W, I am glad to see that you enjoyed staying in our hotel. We make every effort to ensure that our guests enjoy a clean and comfortable experience here. Our location is key to that success but the friendly and efficient staff working here is really what sets us apart from most locations. Even if we are considered the number one place in Owen Sound, we will never stop making improvements to offer a better experience to our guests. Thank you for taking the time to post these comments regarding your stay here. We hope to see you again in the future.

"It never lets us down!"

5
16/07/2016

We've stayed here a few times to visit family in Owen Sound, and are always so impressed with how well managed and maintained this hotel is. The setting is beautiful, right on the water, which you can enjoy whie eating at the restaurant. It's not often you can truly count on the quality of a hotel and staff, but this is an exception to the rule.

"There are some issues"

3
05/07/2016

The room was clean and the bed was comfortable. The view was the parking lot. My biggest beef is being treated like a second class guest. The bar/restaurant was unavailable on the day of arrival due to a reservation by a wedding party that essentially took over the whole hotel for the duration of our stay. The patio was booked, all the window - front tables were reserved on day 2. If this wedding party was paying a premium for all this attention I might understand why the rest of us were left to fend for ourselves. However, I think my money is as good as theirs but I had to look elsewhere for service. So beware if you should happen to book during wedding season. You may not get everything you think you should have access to.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi The5Cats, I would like to start by apologizing for the way you felt you were treated while you stayed at this property. Everyone here works hard to make our guests feel welcomed and appreciated so it is very unsettling to read your review. We do not advertise or "up sell" the rental of our patio for the simple reason that it does affect other guests for a period of time. That said, we do place a significant cost on the rental as there are often many inquiries because of the beautiful setting on the water. I believe there are two more patio rentals set for the summer and we will do our best to notify guests of the date and time. I am very sorry that your experience was affected by this event and will take a serious look at a more permanent solution. We want all of our guests to enjoy the beautiful view at this location and will take every measure possible to help ensure that happens. Thank you for posting feedback regarding your stay at this hotel. We hope that you will return again so we can have the opportunity to provide you with the full experience you deserve.

"Nice place - great staff!"

4
01/07/2016

Just stayed for one night but it was a great location and the front desk staff were great. We came to the area to explore some family genealogy and this place proved to be a nice find as it was convenient to sites and the older part of town.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi chirop99, Thank you for posting this review of our hotel. I am glad that you enjoyed the interaction with our staff as well as the location of the hotel. We hope to see you again someday in the future.

"Summertime Blues Fest stay over"

4
30/06/2016

Lovely view of the water, comfy bed, excellent continental breakfast, helpful staff. The only thing missing would be a shuttle to and from Kelso Beach. Cabs were extremely busy, and the 40 minute walk was a bit much.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi coldvirginia, Thank you for posting this review of your stay at our hotel. It is nice to see that you were able to enjoy the beautiful view at this location during your stay. The fact that you enjoyed the breakfast program and comfortable beds is wonderful as well. I like your suggestion about shuttles for the concert and will work on that idea with the coordinators for the concert next year. We hope to see you then!

"Great choice!"

5
29/06/2016

First time staying here but we were very pleased with everything concerning our stay. The staff, the room and the food....no complains or concerns whatsoever. Rooms are very clean with super, comfortable beds! I have long, thick hair so love a hotel with good water pressure in their showers. I was not disappointed.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi OntarioSam, Thank you for posting such a wonderful review of our hotel. We make a strong effort to provide a well rounded experience for our guests and it is very rewarding to read comments like yours. Hopefully you will have the opportunity to return again in the near future to enjoy another night in beautiful Owen Sound.

"Very Nice Hotel, good view but no pool (Whirlpool and Therapy Pool/Hot Tub can substitute)"

5
26/06/2016

This Best Western is a very nice hotel, my room has a good view of trees and grass, free wifi is very good, free parking is also good. If you look at the picture, you might see a pool and a hot tub. The "pool" is a whirlpool that is small, warm and shallow. The "hot tub" is warmer than the whirlpool, smaller but the same depth. There were no lifeguards or staff members in the whirlpool and there are no lights in the room so it does get a little dark after sun goes down. The bathroom is in good condition and has some modern equipment. The fitness centre is small but does have good equipment. The bed is comfy and the TV is pretty good as well. The drawers have a natural pull when you close them. The Continential Breakfast is good. Who ever owns this location, must be into cleaning a lot, which is a good thing, but for a price. We paid $200 dollars because we were "desperate" for a room "close" to Tobermory and Collingwood.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Thehotelman1104, Thank you for posting such a detailed review of your experience at our hotel. I am glad that you enjoyed the whirlpool area as it is truly meant to provide a beautiful and comfortable place to relax. The view from the whirlpools is phenomenal with it only being a few feet from the water's edge of Georgian Bay. The lighting is intended to help set an ambiance suited to the relaxing atmosphere of the spa area. You are correct about our focus and drive for cleanliness in this hotel. We make it a priority to keep every area of this hotel clean for guests to enjoy. The idea is to provide value for our guests as they travel to this beautiful part of Owen Sound. It is great to see you found that in your stay with us. We hope to have you back again someday in the future. Thank you again for your review.

"Great Stay!"

4
25/06/2016

Very clean room! A terrific night's sleep on an excellent mattress! Great service from a very friendly and efficient staff! So, of course we would stay again! Although there was a special event, it was surprisingly quiet....the room we had was set up very well to accommodate the quiet! We would certainly return here in the future!

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Hammer132014, It is great to see that you were so satisfied with your experience at our hotel. We take a lot of pride in being a nice clean and quiet place to stay. The staff are all very friendly and genuinely seek to ensure that our guests are satisfied. We will gladly look forward to having you back again in the future. Thank you for posting this wonderful review.

"Always feels like home"

5
17/06/2016

Having to travel on business, it is often hard to make yourself feel at home in hotels. This has become my home away from home and the staff have always helped me feel like I belong there as opposed to just being a guest.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Tania L, Your comments are truly the highest compliment you can give a hotel as a whole. The passion our staff members have for this industry and in building relationships with our guests is unmatched. I can not express how grateful I am to have them working here. We will always look forward to having friendly faces return to the Inn on the Bay. Go Jays Go!

"Another Great Stay"

5
17/06/2016

Inn on the Bay is always upgrading and maintaining the property. This time I was greeted by new furniture in the rooms. New blinds and new carpet. The staff went way way past expectations and helped me to get a room when I really needed an extra night. They great me every time I walk in and take the time to talk. They really do care. That is what separates this BW from so many others I have stayed at. It is the best run and friendliest one I know. I really can't thank them enough.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Stephen Mr W, It was a pleasure having you back to stay with us and enjoy some time with family. I am glad that you liked the renovations we did over the winter season. It was nice to "freshen up" the look of the hotel again. Thank you for taking the time to post this wonderful review of the hotel and the staff members that work here. It is a true testament to their efforts to make everyone here feel welcome and appreciated. We hope to see you again soon.

"Not a thing to improve"

5
12/06/2016

...that was my answer to the desk manager who asked"what one thing could we improve"? The room was very clean, quiet, and pleasant. For breakfast we had a choice of a very nice free continental breakfast or $5.00 off of other breakfast choices on the menu, all served in the restaurant with view on the Owen Sound. The staff was pleasant, professional and efficient. I highly recommend this hotel.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi MireilleMinocqua, Thank you for posting this review of our hotel. We try to ask every guest what they think we could improve so that we can continuously work on what we offer our guests here. Everyone here has worked hard to get where we are today and we understand there is always room for improvement. I am glad to see that you enjoyed our breakfast program as we are focusing on providing more value in that service. We want to offer a variety of choices to suit almost any preference and I think we are close to achieving that goal. We will look forward to having you stay with us again in the future so you can see what we are doing next. Thank you for posting such wonderful feedback.

"Storm stayed at the Best Western ."

5
11/06/2016

Every one was so good to me . Room was clean and the bed comfortable .The view was good but was very stormy out so did not see too much . The breakfast was very good a lot of breakfast food to pick from and also the menu to look over so many choices . Coffee was good .

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Mary R, I am glad that you enjoyed your experience at our hotel despite having poor weather during your stay. We have such a beautiful location but this hotel offers much more than that. The staff are genuinely looking to help you enjoy your stay, the restaurant offers an excellent dining experience and the spa area is a fantastic place to relax while you take in the beauty that Owen Sound has to offer. I hope that you have the opportunity to return again in nicer weather and enjoy this hotel once more. We would love to have you stay with us again. Thank you for taking the time to post this review.

"Beautiful location!"

5
10/06/2016

First, the hotel staff were so friendly! Everybody who works at the Best western seemed to enjoy their jobs, it makes for a pleasant stay. The rooms were immaculate, but the amenities could have been a little better. The "pool" isn't really a pool at all. Other than that our stay was delightful. We ate dinner in the restaurant, the food was outstanding.The service was great! The restaurant was pretty busy, but the staff seemed to run a tight ship. We had Katie as out waitress and she was so personable and almost made us feel like family! Anyone staying in Owen sound this is the place you want to be!

"Wonderful hotel!"

5
02/06/2016

I can't say enough good things about this hotel. The view is gorgeous and close to downtown. Walking trail along the bay is beautiful. The rooms are spotless and in very good condition. Beds are very comfortable. The restaurant has an extensive menu and everything we had was excellent. The continental breakfast included had a great selection. All the staff was very friendly and helpful. I'm looking forward to our next opportunity to stay here.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Jeannb, I must admit, It is very gratifying to read your review of our hotel. The employees here work hard to ensure that all of our guests enjoy their experience and it is nice to see that pay off. Our restaurant has really stood out as a successful entity in this hotel. The quality and variety of food we offer along with the atmosphere is truly exceptional. I am glad that you took the time to experience it. We will certainly look forward to having you back in Owen Sound in the future. Thank you for posting this wonderful review of our hotel.

"Lunch With A Wonderful Group"

5
01/06/2016

For decades my mother belonged to a choir: "The Singing Moms". Although they have not performed in years (most are in their 80s), they still get together for a lunch routinely. My wife and I were invited along, since we both know large numbers of the women and their spouses. The food was great; the conversations fueled by that food were even better. The view of the bay from the restaurant is grand.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Mark_S_1957, I am happy to see that you enjoyed your experience at this hotel. We are very well known for hosting gatherings for friends and families as the restaurant is well equipped for it. We are proud of the quality of food we prepare and thrilled to offer panoramic views from many locations around the hotel (including the restaurant). It is great to see that the "moms" still get together for social events and we are honored that you chose us to play host. Hopefully we will see you all again in the near future. Thank you for taking the time to post this review.

"Clean and got the job done"

3
20/05/2016

We needed a place to stay for one night while in town for business. The location of this hotel is nice because it has a lovely path right along the water but if you want something walkable to amenities, there are others that would be a better choice. By car, there are many options close by. The room was clean (but small) and check in was quick. We needed a late check out but they insisted noon was the latest we could check out - we were very disappointed to find out that another person we spoke to was given a 1 pm check out for the same day -not sure why we could not get the same. The continental breakfast requires tickets that they give you at check in. We had 3 people staying in our room and were only given 2 tickets - I am not sure why. We did not bother to ask and one of us just did not have breakfast. This was the first time I have stayed in a hotel where I could hear the neighbours talking through the wall. They were not being loud at all but you could hear them with little difficulty, so if you are a light sleeper, you may want to keep this in mind. Overall, it was a clean and efficient place to stay with some nice amenities in a lovely location - but a bit pricey - but I am sure that price is dictated by supply and demand. If I was returning to the area I would probably stay here again.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Julie S, Thank you for taking the time to post such a detailed review of your experience at our hotel. It is great to see that you enjoyed our beautiful waterfront location and would strongly consider staying with us again. I am sorry that there were a few mishaps during your stay and assure you that I will look into it personally. The point about the noise coming from a neighboring room is especially concerning as we have not had that before and it needs to be investigated. It is also unfortunate that you were not given enough vouchers for breakfast. This may have been a mistake in preparing the paperwork for your stay and I assure you that our staff would have corrected it without question. Each of our front desk agents are empowered to make decisions to help improve our guest's stay. This should have been the case with your late check out request as well. Our mandate is to give the time requested up to 1pm each day without question. I apologize that this was not the case with your request. My hope is that you will return again in the near future so we can have the opportunity to provide you with the experience we are so well known for. Please feel free to ask about negotiated rates if you travel on business to Owen Sound more than once in a year. We would be happy to have you stay with us each time. Thank you again for this valuable feedback.

"Weekend getaway"

4
17/05/2016

This is a beautiful property and location is amazing. The rooms and hotel is very neat and clean and staff is good too. The only thing I didn't like was their options in complimentary breakfast were very limited. Usually best western has better breakfast with more options. We took the a-la-carte breakfast from their menu and that was really tasty. It is almost like they keep it limited in order to sell from their restaurant.Overall experience was good.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Ankit M, Thank you for taking time to post this review of our hotel. We are glad that you enjoyed our beautiful location and took time to appreciate what we have to offer here. Our breakfast program has many options included with the complimentary breakfast but as we continue to improve, we will seek out better options. We do limit hot options from the buffet since we are able to offer a superior product through our menu service. Personally, I am not fond of bacon and eggs sitting in a chaffing dish so I had made efforts to improve this offering by promoting our menu. We have become very well known for our Eggs Benedict and many of our guests enjoy that option. I can understand that it is much different than what other Best Westerns offer. My hope is that our guests will appreciate the quality in the difference. We hope to see you again in the near future. Thank you for your valuable feedback.

"Newly Renovated Rooms"

4
17/05/2016

Enjoyed 3 night stay @ this Best Western. Location is right on the bay with plenty of scenic views and a nice walking path alongside. Continental breakfast is included & newly renovated rooms are comfortable and nicely decorated

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Wendy S, Thank you for posting this review of our hotel. It is nice to see that you enjoyed our beautiful location as well as our recent upgrades to the hotel. We continue to invest in projects each year to improve what we offer to our guests. This year was bigger than usual and saw significant changes throughout the hotel. We will look forward to having you stay with us again in the future. Hopefully you will notice further changes as we continue to improve.

"View on the Bay"

5
16/05/2016

We had another wonderful visit to Owen Sound that was topped of with a wonderful, relaxing and quiet stay in our beautiful suite at the Best Western Inn on the Bay. This hotel never ceases to satisfy our requirements when it comes to a comfortable bed and excellent service. We checked in with ease at the front desk to very courteous and obliging staff. The discounted breakfast was an additional bonus for us before our long drive home. Great service all the way around!

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi SnowWhite5, Thank you for posting such a great review of our hotel. We appreciate that you continue to come back. We work hard to make sure every guest is impressed impressed with every stay here. It is great to see that you took advantage of our discounted hot breakfast option. We truly believe this is the best option for a good quality breakfast and your comments are a nice testament to that. We will look forward to your next visit to Owen Sound.

"Tops in Owen Sound!"

5
09/05/2016

This hotel provides the basic amenities plus a great quality restaurant on-site. The service & staff competence & friendliness set it apart from other hotels in the area. The hotel & room was very clean, and exceeded my expectations. The only negative I can comment on is that the fitness room could have more equipment such as a workout station. It has cardio equip. & dumbbells which is fine, but a station would offer a complete body workout.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi 666chetc, Thank you for taking the time to write this review of our hotel. I could not be more happy with the hard work and dedication my employees have when it comes to keeping our guests happy. We would not have the reputation we do today without the people that work here now. Your suggestion about our fitness center is a great one. We will take a good look into commercial workout stations to see the viability of adding one to our facility. We will look forward to having you back to stay again sometime in the near future. Thank you for posting such a nice review.

"Beautiful spot, service and rooms."

4
04/05/2016

Beautiful on the bay. Good breakfast, nicely appointed rooms. Best spot in Owen Sound. Recently renovated bedrooms, nice... Easy check in, local art for sale in the lobby. Great view in the restaurant.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi NovaScotiagirl-21, I genuinely appreciate all of the kind compliments in your review. It is clear that you enjoyed your stay and took the time to appreciate everything we have to offer. As the weather continues to improve, the guest experience at this hotel improves along with it. We look forward to having you back again sometime soon to enjoy it. Thank you again for taking the time to write this review.

"Very comfortable "

4
22/04/2016

Nice property with great team members. Rooms were large and cozy. Breakfast was very confusing. It said it was included and gave me a paper slip but when I went in nothing there really. Had a glass of juice and bought breakfast on the way to my meeting. No elevator.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Mike, Thank you for posting this review of our hotel. I am glad that you enjoyed your stay with us and appreciated the efforts of our staff. I want to apologize for your breakfast experience as it seems you were not given proper assistance. Our continental breakfast is included with each stay and offers muffins, Danishes, bagels, breads, cold cereals, oatmeal or yogurt with fresh toppings, waffles, hard boiled eggs and a large variety of fresh fruits. While it does conclude at 10:00 each morning, the serving staff are always available to help get you what you need. My hope is that you enjoyed your made to order hot breakfast as part of our $5 discount option. We are proud to provide a full breakfast made the way you like it! I should also mention that we do have an elevator on site for access to all four floors. It is a shame you were not directed to it when you checked in. This is something I will discuss with our staff so it does not reoccur. Thank you again for this valuable feedback. We hope to have you visit again sometime soon.

"Atmosphere plus!"

5
16/04/2016

This is an impeccably clean hotel with a friendly and helpful staff that seem to love their jobs. I would highly recommend a stay here to anyone. The room is up to date, not in need of any repairs. The king bed is very comfortable, there is also a sofa, desk, fridge and an approximately 40" flat screen tv. The Inn is sits on the shore of beautiful Georgian Bay and is convenient to downtown.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Craig, Thank you for posting this review of our hotel. It is wonderful to see that you appreciated the amenities offered in our guest rooms. We work hard to maintain a beautiful facility for our guests and are very fortunate to have such a breathtaking location on the water. Hopefully you will have an opportunity to return and enjoy it as the nicer weather starts. We would love to have you back.

"Excellent hotel!"

5
15/04/2016

You may pay more for this hotel but it is worth the value. From the moment you enter the hotel, you are welcomed with open arms. The rooms are grand, the free breakfast is great and the staff go beyond to make sure your staff is 100% satisfactory.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Patricia, Thank you for taking the time to post such wonderful comments about our hotel. I am glad that you enjoyed your experience and noticed our efforts to make you feel welcome. Everyone at this hotel genuinely cares about each guest experience and we are all empowered to make sure you enjoy your stay. We will look forward to having you back in Owen Sound again in the fall. Thank you again for your compliments.

"Okay"

3
09/04/2016

When we checked in we were told we were at the best hotel in Owen Sound...maybe but that doesn't mean much. We found the room itself to be very clean, although amenities were poor, like worst toilet paper ever (thought I was in Eastern Europe) and the towels thin as can be. That said the public areas weren't very clean. The elevator had the same garbage on the floor in the morning as the previous night, the public washroom by the restaurant really needed a cleaning. This is supposed to be a non smoking hotel but people just smoke by the windows which open in their rooms and they go outside by the staircase, smoke and then it goes all thru the hallways. Staff were made aware but they don't say anything to those that are smoking. If you go on a night when the place is full of hockey fans then it's a rowdy noisy place. The breakfast was very limited-they try to get you to upgrade to order off the menu. There was very little fruit, for instance never a decent banana...one was there but rotten one morning, next morning one was there but frozen, and there was only ever one. For protein there was cold hard boiled eggs and that was it, so it was barely passable for a breakfast. The pool is different, (it's two hot tubs really)there is no swimming pool and the room is so small that it's uncomfortable if other guests are in it. There is a nice view from the pool room. I really felt that this place was overpriced, it seems to charge more because it has corporate clients come and that's what keeps them afloat, but really it was too much for what you get.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi 2muchtravel2013, I would like to apologize for your experience while staying at our hotel. We are very well known for being the best place to stay in the area but did not live up to that reputation last week. We were fortunate enough to benefit from a tournament taking place next to the hotel but it is unfortunate how our hotel was treated during this event. We pride ourselves on maintaining an exquisitely clean hotel and found that to be an impossible goal during this tournament - even with constant attention. Smoking was also a constant issue both in our rooms and outside our building. Some people have little respect for others despite tireless efforts to control it. Our breakfast program is actually quite nice. I must apologize as it doesn't seem that it was maintained properly with so many guests in house. We actually offer bananas, pears, oranges, apples, grapefruits and kiwi on the buffet in addition to dried cranberries, banana chips, walnuts, and other dried fruits to use as toppings for yogurt and/or oatmeal. I know that bananas were difficult to keep up with as I was purchasing more and more everyday in an effort to keep them available. I always recommend the upgrade option for something made fresh to order at breakfast. Although it does come at a small cost, it is very worthwhile and beats having stale liquid egg or dried out sausage patties any day. I am sorry that you dd not enjoy your stay enough to see the value in staying here. We do our best to provide value for anyone coming to Owen Sound and have a beautiful location that is second to none in this region. My hope is that you would still consider us if you ever travel back to Owen Sound in the future. We are priced appropriately in this market and strive to be worth every penny. We are known for being a quiet and peaceful place, so I am confident that you would have a more than satisfactory experience if you gave us another chance. Thank you for taking the time to provide this feedback.

"Fantastic Stay!"

5
07/04/2016

My husband and I stayed for two nights on business. I'm not sure why anyone would not be happy with this hotel. Everything was top notch. The staff was welcoming and friendly. Right down to the housekeeping. The room was spotless, and the beds were very comfortable. The restaurant was very accommodating and the food was great! The included breakfast was more then enough. If you wanted to order from the menu it was discounted also. Besides the April weather in Owen Sound the stay was perfect!

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Lisa C, Thank you for providing this wonderful review of our hotel. Every employee here works hard to provide an efficient and welcoming atmosphere so it is fantastic to have this kind of feedback. I will be sure to share your comments with everyone here so they can see the results of their efforts. Thank you again for taking the time to post this review.

"Great for business trips, not cheap."

3
30/03/2016

Typical Best Western. Check in was efficient, room clean, restaurant average but closes at 10PM. Breakfast was continental and limited but enough for an early bite to eat. Didn't use any amenities as I was on a business trip and only there for one night. Bed was comfortable and view was the parking lot but if you luck out you might get one of the bay.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi FlyingDutchman_9, Thank you for taking the time to post this review. I am glad that you found our hotel to be clean and efficient during your stay. I am proud to say that we are continuing to renovate and improve this hotel as summer approaches. Our breakfast has been upgraded to include more healthy options and the dining room itself has new furniture throughout. For room reservations, I would recommend calling our direct line toll free at 866 719-9200 to ensure you have your desired accommodations. You do not need a deluxe suite to guarantee a beautiful view and we have over 14 different types of rooms to choose from. I should also mention that we negotiate corporate rates for anyone travelling here on business. If you will be travelling to Owen Sound more than once during the year, please feel free to contact us and inquire about a negotiated rate. I will look forward to having you back to stay with us again. Thank you for your feedback.

"Enjoyed a great stay at Best Western"

5
29/03/2016

Very accommodating. When we went to check in they had us in a room with two queens and I mentioned we were fine with only one queen and would prefer a quiet location. They were able to set us up with our preference. Our room was clean, perfect size and had a view of the water. The bed was very comfortable. Could not ask for more. Staff was very friendly. It has a great continental breakfast. We also had dinner there and I will say they have a great selection and the food was excellent. I know locals are known to come to just have dinner . Would definitely come back .

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Angie P, Thank you for posting such a wonderful review of our hotel. We take pride in maintaining a modern facility and focus on keeping everything very clean. Our restaurant has just completed a full renovation and we are excited to have guests enjoy our new furniture. The food is top quality and this is often a pleasant surprise for anyone unfamiliar with what we have to offer. Many local guests come in frequently to enjoy it. There are also many other updates are scheduled for this hotel in the near future. Watch for them when you come to visit us again. We would love to have you back.

"excellent stay"

5
21/03/2016

four guys on boys weekend.....kitchener rangers and owen sound attack final game of the year....check in smooth and super friendly....rooms quite acceptable.....a hop skip and a jump across the parking lot and you are at the Harry lumley arena for the game....park you car and never move it.....morning continental breakfast was suitable....bagels, fruit, hard boiled eggs, coffee....saturday night after the hockey game, 1/2 price wings in hotel restaurant....good marketing on that one.....had lunch at hotel also....all items on menu were acceptable.....check out was just a swift.....will NOT hesitate to book the boys next road trip at the best western.....all good and thanx for the hospitality and great service.....

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi vanillagorilla58, Thank you for posting this nice review of our hotel. I am glad that you enjoyed a weekend getaway with friends while staying with us. We are an ideal location for hockey games and tournaments of any kind being right beside the Bayshore Arena. This is a beautiful location being right on the shoreline of Georgian Bay which is an added bonus! Our continental breakfast has just been improved so more options are available to our guests. We will look forward to having you return again in the future for another getaway. It would be our pleasure to make sure it is perfect!

"Calm, Service Oriented, On The Water"

5
18/03/2016

I often head up to Owen Sound to spend time at the waterfalls and enjoy the local walkways by the water. The Best Western Inn On The Bay has some great suites that look out onto Georgian Bay. Just steps from the inn there is a walkway that goes both north and south along the shore with some nice areas to stop, rest and enjoy a sunset. I appreciate this inn for the breakfast buffet that's included in the room fee as well as the relaxed atmosphere. In the summer you can enjoy your meals at the outside patio, beside the water.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi spiritualmaverick, I would like to thank you for taking the time to post this review of our hotel. With nicer weather expected, we are looking forward to the opportunity to point our guests to the pathway along the water. We have such a beautiful location and it is great when our guests are able to enjoy it. Our breakfast program has recently been improved so our guests will be able to enjoy more healthy options in the morning after a restful stay. We look forward to having you back to experience it as the weather improves. Thank you again for this feedback.

"Meh, can't say we loved it."

3
12/02/2016

We went for a weekend, and it cost way too much for what you get. The rooms were nice, but done cheaply to look expensive, and it really didn't pull it off. Small too. We got a king luxury suite and it was a king sized cupboard. I can say it was clean, and we appreciate that for sure. Breakfast was paid for to a point, but if you wanted more than the cheap "days inn" style of breakfast, you had to pay. In Owen Sound, it is the only choice for a decent hotel, but it barely makes the mark.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Pullingrank, Thank you for posting this review of our hotel. It can be hard to appreciate what we have here in the cold winter months. Being confined to your guestroom would certainly give you time to appreciate more space and begin to find other deficiencies within the room as well. It is with great pleasure that I assure you we are improving many things within this hotel. Furniture, carpets, public spaces and yes, our continental breakfast will be receiving attention over these next few months. While, we have always been in high demand (and this is reflected in our rates), we do not attempt to take advantage of our guests. We continually work to improve our product and ensure every guest is satisfied with their experience here. My hope is that you will have the chance to return again in warmer weather to experience what we have done to improve while appreciating our beautiful location. Thank you again for your review.

"Comfortable & Clean"

4
12/02/2016

We love this place because it is so convenient to many things including the Bayshore. The rooms are warm, clean, comfortable and nicely decorated. Staff great and the lounge, dining room are close with good food and prices. Views are great, and it's a cool place to go for a walk or hike etc. Also, there is a breakfast voucher which makes it a great deal.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Jean519, Thank you for taking the time to post this review of our hotel. I am glad that you enjoyed so much of what we have to offer hear and appreciate our efforts to ensure that all of our guests enjoy their stay. I hope you have the opportunity to return again in nicer weather to enjoy more of this beautiful area we call home. Thank you again for your review.

"VERY FRIENDLY STAY"

5
10/02/2016

My husband and I stayed here for 3 weeks and felt like family when we left. The staff made us feel very welcome and almost like family. Rooms were very clean and the food was DELICIOUS.

"Average Facility, Nice Staff, Best Property in Town"

3
07/02/2016

Stayed her as part of a leisure/business trip. My wife and I have stayed at a few different properties in Owen Sound and this is by far the best in town. However, be prepared to spend a premium for a hotel that while clean and well staffed is quite expensive for what it is. There is ample free parking and the front desk staff is very welcoming and efficient. The hotel amenities were quickly but thoroughly explained to us and we were in our room in less than 5 minutes. Despite being on the ground floor (rm 114) we did not hear much noise from neighbours. There were a couple of people yelling in the hallway at one point but other than that the room was quite quiet. Everything in the room was functional and there are ample power outlets. The furnishings are in reasonable shape but quite dated. We found the bed to be on the firm side but that's a personal preference. There was no view to speak of from our room but we hadn't requested one and only used the hotel for sleep. A huge negative for me is the stability and speed of the wifi. It frequently cut out and all but the siplest of web pages were very slow to load. Overall the property is decent, functional and people are friendly. You won't marvel at the luxury (unless you've stayed somewhere else in Owen Sound). I still think the hotel is over-priced but obviously people, including us, pay what they want.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Allan A, Thank you for taking the time to post this review of our hotel. We are widely considered the best option in Owen Sound but we take pride in being one of the best Best Western hotels in Ontario. With a focus on cleanliness and efficient service, we have garnered quite a nice reputation in Owen Sound. While some items in the rooms are outdated, they are in great condition and will still eventually be replaced in an effort to remain modern. I am proud to report that many major renovations will be taking place over the next few months and almost everyone will notice the difference here. I would also like to apologize for our WIFI performance as this is an unusual circumstance for us. The hardware is less than a year old and hasn't given us any difficulties yet. Unfortunately, that was not to last forever and we have worked to resolve the issue that affected your stay. My hope is that you will return to notice some of the changes at this hotel and see value in our efforts to improve our guest's experience. We look forward to having you back again.

"Short Business Stay"

3
02/02/2016

Not much to choose from in Owen Sound. A little over-priced for Owen Sound; everything just average. Good location and view of the bay. Restaurant/lobby bar need some decent wine selection. Did not eat there so cannot comment on food quality

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Chris, Thank you for taking the time to post this review of our hotel. While we are the most expensive choice in Owen Sound, many of our guests find us well worth the cost. Our beautiful location on the water along with a keen attention to cleanliness make us stand out among many hotels in this industry. We are also undergoing significant renovations in the next few months that will improve our product for our guests. I will also take your comment regarding wine selections seriously when conducting menu reviews this spring. My hope is that you have the opportunity to return again in the future to experience what we have done to improve. Thank you again for your review.

"Comfy very nice room - Owen Sound Attack Special"

4
21/01/2016

We had a nice suite facing the Bay, comfy bed, nice chair & ottoman to watch TV, free wifi and free continental breakfast which was a lot more than we expected - waffles, hard boiled eggs, toast and the usual cereal, fruit, yogurt, juice and a good selection of tea/coffee.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Linda K, Thank you for taking the time to post this review of our hotel. I am glad that you enjoyed your experience and got more than you expected. I am pleased to say that we are undergoing some significant renovations over the next few months and will be proud to offer an improved product in the near future. I hope you have the opportunity to to return and experience it. Thank you again for posting this review.

"Great location and amenities in Owen Sound"

5
03/01/2016

It's so nice to be beside Georgian Bay. Small but nice spa/hot tub. Good food in restaurant. Pleasant and quiet rooms. Great staff. Easy location to access the shops and restaurants of the downtown core. Lots of free parking.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Carolynn P, Thank you for taking the time to post this review of our hotel. I am thrilled that you find so many positive points about staying here and hope to continue to improve what we have to offer to our guests. We truly have a gem here in this hotel and the staff help to make it a complete package. We hope to see you again someday in the future. Thank you again for your positive comments.

"Last minute "Staycation"... Highly recomended"

5
21/12/2015

We had been at this hotel 5 or 6 years ago and were happy with the service then. We decided on short notice to "use some points" and go see the "NORTHERN LIGHTS" of Owen Sound. Highly recommended! Go for a ride in a horse drawn carriage around the lights in the town. We were very pleased that our room was overlooking the river...what a pleasant surprise when we were just using "points". We used the credit, forgoing the complimentary "continental breakfast" and got "The BEST eggs benedict" yet, in the restaurant/lounge.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Sandy W, Thank you for taking the time to post this review. Many of our guests are pleasantly surprised by the Northern Lights in our downtown core. The small unique shops and festive decor around the city really help create the experience. I am glad that you enjoyed your guest room and upgraded breakfast as well. They are nice compliments to a great visit to our beautiful city. Thank you again for posting this review.

"Excellent stay!!"

5
14/12/2015

Lovely Best Western; great views on the Bay; fantastic hottub overlooking the water; fireplace suite; everything was perfect. Staff extremely helpful & pleasant; breakfast was continental, but quite sufficient, all fresh & delicious. Really beautiful spot and excellent hotel.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Lioness27, I would like to thank you for your wonderful review of our hotel. I am glad that you had the opportunity to stay in one of our finest suites and enjoy all that we have to offer here. We are truly fortunate to have such a wonderful hotel in such a beautiful location. I hope that you will come back and visit us again someday.

"Bravo, you treated us like paying customers using our BW Points"

5
21/11/2015

We often go to this location because of the wonderful staff and facilities. This time we used our BW points and were treated just like paying customers - hmm, Royalty! Yes, this location is just the best for friendly staff and great accommodations! Enjoyed the location of our room - near the hot tub/sauna. We had a wonderful dinner in the restaurant on site. Wow, great food! Seafood Thermidor and Lamb Sirloin were our choices and we weren't disappointed. Katie, our server was great! We actually had Katie as our server for breakfast too. Yummy Eggs Benedict. Dedicated staff. Great chefs with great food. Front desk staff were great! Gave us info on the hotel & possible upcoming snowstorm. We'll be back next year.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Roseylime, Thank you for taking the time to post such a wonderful review of our hotel. We appreciate that you continue to visit this location each year and are happy to make sure you are well taken care of during your stay. I couldn't be more proud of the staff at this hotel and look forward to receiving feedback like yours. It is great to share with the employees here! I am also thrilled that you enjoyed items from our new menu in the restaurant. The lamb Sirloin is one of my favorites and I am very happy with what our Chef has prepared for our guests. We will look forward to having you back again in the future so we can provide you with another superior experience. Thank you again for your review.

"Owen Sound In November"

4
20/11/2015

This is an average Best Western but it is too far from down town to walk. The complimentary breakfast was below par, however the staff services in this hotel was excellent They appear to really enjoy working here. The rooms are fine the beds are great and the internet is fast and worked very well. it was over priced for November and this location.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Robert P, Thank you for taking the time to post this review of our hotel. I am glad that you found the staff and service to be more than adequate. I can understand why you found our location inconvenient for your needs and hope that you were able to enjoy the positive points of the property. This peaceful, quiet location with superb views along the shorelines of Georgian Bay are what attract many of our guests. The walk downtown can be appreciated if you take the shoreline path in good weather (which can be difficult this time of year). Our continental breakfast is due for an upgrade which will take place in the coming months. I trust that one of our servers offered the opportunity to upgrade to a fresh made to order breakfast with our five dollar discount program as well. It is becoming a very popular option for our guests. My hope is that you will consider us when travelling in this area. We have a great reputation for a good reason and would love to have you back at the Inn on the Bay in the future. Thank you again for your valuable feedback.

"Would stay here again for business or vacation - some tips in review"

5
04/11/2015

Was here for a conference and enjoyed the hotel. Most important to me is that a hotel be clean and in good condition - and this hotel is both. Phones and tv remote controls came clean and wrapped. The service staff for the conference were excellent - and even though they were serving a lot of people at once they had no problem with special requests. I have a very restricted diet and forgot to call ahead with a request - the chef prepared a good meal for me at the last minute. The next day when everyone else was eating buffet the server came up to me in advance and made some suggestions about food the kitchen would prepare for me. The bed was comfortable - although the pillows were large, and when I called down to the front to see if there was a smaller pillow or a feather pillow they had neither. Tips: * get a room on the lake side * splurge on a room with a hot tub * rooms with a fireplace were a bit bigger than rooms without fireplace * bring your own pillow if you don't like big pillows * bring walking shoes, there's a nice trail by the lake * there's lots of nature activities to do in this area - and also, for a blast from the past, Owen Sound has a drive in

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Caanaadaa, Thank you for posting such a fantastic review of our hotel. Cleanliness is our number one goal here and I am glad that you noticed our efforts. I am also pleased to hear that you were well taken care of during your conference. Our staff are well known for going "above and beyond" for our guests and it is nice to see comments reflecting that. My hope is that you will return to Owen Sound to experience more of what we have to offer in this beautiful city. We would love to have you stay with us again!

"Always a happy customer"

5
04/11/2015

Super friendly staff, nice and clean rooms, comfy beds and great restaurant in the hotel and nearby. Pool is a little small but for business travel it's perfect for relaxing. Rooms are also fairly sound proof. There is also a walking trail behind the hotel along the water's edge.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Tania L, I would like to thank you for choosing this hotel when you travel to Owen Sound. We appreciate your patronage and will always seek to make your experience a positive one. I am glad that you enjoy the restaurant and other supplemental facilities here. We focus on being an ideal hotel for anyone travelling to Owen Sound and work to continuously improve what we offer for our guests. I hope you will get to enjoy some of these improvements when you stay with us in the future. Thank you for posting this review.

"Owen Sound business trip"

5
28/10/2015

excellent customer -centered staff and very clean rooms nice view of Owen Sound Bay I ate breakfast lunch and dinner there and the dining room offered gluten free toast and pasta and one Gluten-free dessert . I would suggest they offer more fresh fruit and vegetarian options

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Enjoyed155008, Thank you for posting such a great review of our hotel. Our staff genuinely enjoy providing great accommodations for our guests and jump at the opportunity to improve a guest's experience. We will take a strong consideration for vegetarian and fruit options as we evaluate changes to our menus moving forward. Your feedback is valued and appreciated. We hope to see you again someday in the future.

"Definitely Recommend"

5
20/10/2015

We stayed at this hotel for one night on October 18th to allow for an early trek to Tobermory on October 19th. Check in was quick, and the room was very comfortable (King Size Room) with somewhat of a separate sitting area and looking out at the water. The service in the restaurant was amazing and they have a wide variety of food to choose from. We will definitely stay again the next time in the area.

"Mini Summer Vacation"

5
13/10/2015

Took my family to Owen Sound for a mini summer vacation. We booked this hotel because of its location and to earn loyalty points. I called early to see if they were ready for us and our room was available for an early check in. Our room was on a private floor where you needed a key to access the rooms, this was a bonus! Housekeeping was working on a room across from ours and I complimented her on how well she had cleaned our room, it looked fantastic. I was very impressed with our view of the bay and we had a great stay. I would definitely stay here again ??

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi LindsayLeclercq, It is wonderful that you chose to stay with us for your family vacation. This is a great area for anyone to enjoy as there are so many things to see and do. We have a strong focus on cleanliness at this hotel and guarantee that our guestrooms are 100% clean. Our goal is to offer a clean and comfortable experience for our guests while they enjoy this beautiful area. We look forward to having you stay with us again the next time you come to enjoy Owen Sound. Thank you for posting this review.

"Pleased with the room, the view, and the price."

4
10/10/2015

Lovely location! Clean rooms, pleasant staff, very comfortable bed. Odd little hot tub in the common area, uncomfortable if more than a couple of people in it. During the daylight, the walk along the paved pathway by the water is absolutely lovely! At night, it was sketchy; portions of the path were in pitch darkness and industrial zones.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Laurie R, It is great to see that you enjoyed your stay enough to post this review. We are very fortunate to have such a wonderful scenic location for our guests to enjoy. The walking path along the water is truly an nice experience on its own and it will continue to be improved each year as it gets more popular. It has actually recently been extended further along the shoreline for everyone to enjoy. I hope that you have the opportunity to return and experience this beautiful area again.

"Nice hotel, right on the lake. Breakfast was included in the price"

4
06/10/2015

We stayed at this hotel with another couple so we shared one room and split the price. Check in was quick, and the staff was pleasant. Breakfast coupons are included and so is the parking. We had car haulers and there was plenty of parking. We will stay here again if in the area.

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi 47Sandy, Thank you for taking the time to post this review of our hotel. We focus on delivering a clean and comfortable experience for our guests and it is great to see that in your review. We also try to offer an "all in one" price for our guests by avoiding charges for parking, internet or local calls. We find that this helps our guests see better value in their stay with us. We will look forward to having you back again someday in the future.

"Awesome dog friendly spot"

4
02/10/2015

I called last minute travelling with my Golden retriever. From initial point of contact to my departure the next day, every one I came in contact was very friendly and very helpful! The hotel was very very clean and quiet, even with a wedding going on! The spot is ideally located with a lovely walk nearby! I ordered in room service (of course dogs not welcome in restaurant), riser ice was quick, food was great! Beds were comfy, overall excellent hotel experience!

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Ginette C, It is wonderful to see that we could offer comfortable accommodations for you and your travelling companion. This is the first year we have offered pet friendly guest rooms and we are thrilled with the positive response we have received. Being in a peaceful scenic location along the shoreline of Georgina bay makes this an ideal location to enjoy time outside with your pet as well. I am glad that you had the opportunity to experience that. We hope to see both of you again in the future. Thank you for your review.

"Found the best"

5
29/09/2015

Found the Best Western on the way to tobermory. ... was a great stay. The staff was really kind and friendly... I was able to get my family in to a 2 room suite the 1st night and it was a awesome room with a great view of the lake. Second night had to shift rooms.... they where sold out but where able to squeeze my family in .... it was a great Idea to stay a second night even with a smaller room. The food was great ... the restaurant staff was super nice. Thank you all!! Just 1 item I would add to the roo.s would be a microwave. Thank you

"Overnight business stay"

5
23/09/2015

Great clean room with very comfortable amenities. Adequate breakfast included. Quiet sleeping conditions with air conditioning coming on occasionally very loudly . Simply turned it off and it was OK. Centrally located within walking distance of downtown shopping area

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
Hi Ernest Y, I am glad that you enjoyed your stay in our hotel. We are an ideal choice for any business traveller as our high speed internet is great quality and our rooms are designed to suit any working traveller with a desk plus a small sitting area in each room. We find that corporate travellers choose us first when travelling to Owen Sound and I am grateful that you did the same. We hope that you will continue to stay with us in the future. Thank you for posting this review of our hotel.

"Great Place To Stay In Owen Sound"

5
21/09/2015

Great hotel to stay at when in Owen Sound. Has a fantastic view of the water. Great ammenaties. Really good restaurant with a noce patio as well. Awesome breakfast,great value. Very clean and friendly staff

Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
HI Mark J, Thank you for posting such a great review of our hotel. We are proud to have a clean and up to date facility in such a beautiful location. Our restaurant is well above average and offers a view that is considered rare in the industry. It is nice to see that you were able to enjoy it. Hopefully you will have an opportunity to visit again in the near future. We would love to have you come back to Owen Sound.