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Best Western Plus Hotel Orangeville Inn & Suites, Orangeville

4.5/5  - basé sur 361 notations.
7 Buena Vista Drive, L9W 0A2, Orangeville, Canada - Ver el mapa

Este hotel de Orangeville proporciona un fantástico espacio de alojamiento a un precio muy asequible. Este hotel de Orangeville, Ontario, se encuentra a poca distancia de Hydro One, el campo de golf de Headwaters y el campo de golf, la estación de esquí y el Athlete Institute Academy. Los huéspedes en viaje de negocios apreciarán especialmente el hecho de que este hotel de Orangeville, Ontario, esté situado a sólo unos minutos de una gran variedad de empresas cercanas. Disfrute de un cómodo acceso a Hydro One, Clorox Company of Canada, Caledon Equestrian Park, KTH Manufacturing, Honda Canada Manufacturing, Ontario Provincial Police, Ice River Springs y Headwaters Health Care. Los huéspedes en viaje de placer o de negocios apreciarán por igual la magnífica ubicación de este hotel de Orangeville, Ontario, a sólo unos kilómetros de la ruta Bruce Trail, el Festival de Arte Headwaters, el parque natural Island Lake, Trillium Motorcycle Tours, el campo de golf Headwaters, el centro comercial Orangeville y numerosas tiendas cercanas. Muchos de nuestros huéspedes escogen este hotel de Orangeville, Ontario, para asistir a los festivales de hotel Blues y Jazz de Orangeville, los campeonatos hípicos Trillium o escapadas de esquí y golf. Aquellos huéspedes que tengan previsto celebrar un evento o una boda podrán aprovechar las instalaciones para banquetes y conferencias de este hotel de Orangeville, Ontario. Relájese tras un largo día de trabajo o visitas a lugares de interés durante su estancia en este hotel de Orangeville, Ontario, que cuenta con unas amplias y acogedoras habitaciones con televisión por cable vía satélite, acceso a Internet de alta velocidad, cafetera, microondas, nevera y escritorio. Los huéspedes también podrán disfrutar de una amplia variedad de servicios en este hotel de Orangeville, Ontario, entre los que se incluyen una piscina cubierta, bañera de hidromasaje, gimnasio, centro de negocios y desayuno continental de lujo gratuito. Si desea disfrutar de una estancia en este galardonado hotel de Orangeville, Ontario, haga su reserva en el Best Western Plus Orangeville Inn & Suites.

Best Western Plus

Hotel Orangeville Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 361 huéspedes
NOTA EMITIDA
Excelente
209
Muy bueno
96
Normal
31
Malo
13
Pésimo
12
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
30
De negocios De negocios
90
En familia En familia
112
En pareja En pareja
89
En solitario En solitario
20
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Best hotel around ! "

5
09/07/2018

Very clean , perfect location to the rest of town and parks. Staff was extremely accommodating with times of arrival and departures. Room was extremely comfortable, clean and relaxing. Many amenities available. Breakfast was good. Great place for a relaxing night when travelling far. Highly recommend to everyone

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Miss H., Thank you for your recent stay at the Best Western Plus Orangeville Inn & Suites and for posting such a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to our area. Naith Baulkaran General Manager

"Wedding at Best Western Orangeville"

5
02/07/2018

We were very pleased with Best Western Orangeville. Early check-in was arranged for arrival. Rooms were super clean. Front desk very efficient. No complaints. There were a couple of late night party folks making noise and front desk handled very efficiently. Breakfast was good for a quick breakfast. Very Clean ..recommend on problem. Very convenient to a lovely town.

"Poor Customer Service"

2
21/06/2018

Spent two nights for business and was treated deplorably by the young woman at the front desk at check in. She rolled her eyes at me numerous times in a very obvious manner. An individual in my party standing across the lobby said she could see her body language and rolling eyes from a distance. It was utterly humiliating to have colleagues notice this. From an individual who has an extensive background in customer service and Human Resources this behaviour is inexcusable. Definitely performance coaching is required and a review of proper customer service etiquette. Despite poor first impressions other hotel staff were helpful and friendly and went above and beyond. I will say, I was left with a foul taste in my mouth after a poor first impression.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Travelista1969, Please accept our apologies as well as every assurance that we will work to address your concerns. We typically are very responsive and hospitable to the needs of our guests, and we are sorry this did not happen during your visit. We value our guests, and we hope you will give us another chance to regain your confidence. Naith Baulkaran General Manager

"Loose fingered staff"

1
17/06/2018

Spent a Saturday night for a family wedding , back to Hamilton the next day and realized I had left a silver men's bracelet on the ac unit , room was unoccupied when I called and they did accommodate by sending someone up . But bracelet was gone ! Very nice ! Rated a poor review

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Jim L., Thank you for your feedback and for being our guest. First and foremost, I am sorry to learn that your lost your bracelet. We have investigated this issue and nothing was found in your guest room. Any item left behind in a guest room is always brought down to our lost and found area, where it item is logged and secured for its rightful owner. Our staff is well-trained in this procedure and reliable to follow through. Again, I am very sorry to learn that your bracelet is misplaced, I do hope that you find your bracelet. Best regards, Naith Baulkaran General Manager

"The comfiest hotel bed ever!"

5
29/05/2018

My husband and I stayed here the night of our wedding. The reception was extremely friendly and we ended up getting an upgrade to a jr suite. The bed was insanely comfortable and I am picky when it comes to beds! We wish we could've spent more time there to enjoy the room. It was lovely and clean. The bathroom was great with heated floors and a steam shower.

"Nice property."

4
28/05/2018

First time there,nice property and large rooms. Miss having a restaurant and bar at hotels. Get away night. The morning breakfast room is large and noticed a lot of leftover food on plates. Helped ourselves to the breakfast buffet,started to enjoy our meal and noticed that all the food cool to room temperature not enjoyable thus all the left over. Checked and the burners where on warming up the food but can't keep up or food put in cold to start. This has to be addressed . Below standards at this property. Will stay again when in the area.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear James957, We appreciate you taking the time to tell us about your stay. We're pleased you liked our hotel and your spacious guest room, although we're very sorry you were unhappy with our breakfast. We will discuss your concerns with the appropriate department to make sure these issues are taken care of right away. We hope you will give us another try so we can provide you with a much-improved experience. Thanks for staying with us and for your feedback! Naith Baulkaran General Manager

"First vist to Orangeville Ontario"

5
15/05/2018

For Christmas, my employer had a draw set up for Staff. My draw was a free night at Best Western Plus Orangeville. This hotel is Excellent. Room & Breakfast was perfect. Pool/spa/gym was large perfect, clean, & bright.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Wow congrats on the win Laurie S! We of course are happy to have gained a new fan and so happy your stay was a memorable one. We enjoyed meeting you and hope you will be back again soon so we can provide another great Best Western experience. Safe travels till then! Best, Naith Baulkaran General Manager

"Recommended Stay!"

5
13/05/2018

This is a great hotel! It is new and very clean and quiet. It has the best shower head and lots of hot water early in the morning and later in the morning! The shower head is up high enough for tall people. We asked for extra towels and they were promptly delivered to our room in less than 30 minutes even though I told them no rush. There are lots of lighting for reading in bed, at a desk or on the couch in the 2 queen bed room. Plenty of closet space. Nice little kitchenette - microwave, small refrigerator and sink. Comfortable bed with 6 pillows on each bed! We love lots of pillows and this was a dream come true as it has been in our experience other hotels never have enough pillows and can't find extras. Large screen tv is in a swivel so you can watch in bed or sitting on the couch. Continental breakfast is typical of medium price chains, lots of options, & a waffle maker. Breakfast area very clean! Pot lights over entrance doors and nice energy saving the hallway lights are on motion detectors! Front desk staff very friendly and helpful. Boston Pizza is right beside the parking lot - very convenient.

"Exceeds expectations"

4
10/05/2018

Appearance of the hotel is very inviting. Nice layout and decor. Plenty of free parking. Dimmers for the over bed lights or side tables with lamps would be nice. Very friendly staff. Boston Pizza next door and close to shopping.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear ralphbrandau, thank you for choosing the Best Western for your travel needs and for the review. We love that we exceeded your expectations and that you had such a great experience. Please make us your hotel of choice the next time you are in town and safe travels home! Best, Naith Baulkaran General Manager

"Average"

3
03/05/2018

Phone should be beside the bed. Toilet had load strange noise. Bulb over vanity was not working. Vanity not suitable for an average size person. Blanket was to heavy. The price at $309.00 plus tax was way to expensive. .

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear wayne942, we are so sorry your did not find your accommodations well appointed and sorry for a few areas that were missed. We have alerted our engineering team to be sure our rooms are ready for check in and any necessary improvements are being made. Thank you for being our guest and please consider a return stay. We promise a much improved experience. Sincerely, Victoria Tona General Manager

"No Fox News"

4
03/05/2018

Everything was fine except no Fox News channel. Was told at the desk when checking out that “Fox News “ is a American station. Although CNN was available and a local Fox affiliate. Hmmm I think the owners don't like Fox

"Excellent Service"

5
29/04/2018

Exceptional service, comfortable in a good location. This hotel was a bit pricey but worth it if you want a quality place to stay. Great breakfast and salt water pool. Staff was very helpful and pleasant. I would definitely stay at this hotel again.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear katiesue1174, Thank you for choosing to stay at the Best Western Plus Orangeville Inn & Suites! We love to make our guests feel comfortable and at home, so we appreciate knowing that you enjoyed our facilities, location, amenities, and service. We hope that you will plan to stay with us again the next time you visit the area! We would all love to host you again! Victoria Tona General Manager

"weekend stay"

4
16/04/2018

Excellent hotel, stayed in a junior suite, that has a separate sleeping and sitting area, with many amineties. Superb breakfast in the morning with eggs, waffles, bacon, sausages and many other items. Well worth the expense. It has a swimming pool but I never got the chance to use it, maybe next time .Check in and out was fast and the staff were extremely pleasant. There is a Boston Pizza next door, part of the property, the only problem is that it closes early

"Be aware of price gouging!"

1
01/04/2018

I tried to reserve ten rooms for wedding guests for August. I was told the policy is you have to book a minimum of two nights! Because of this ridiculous policy it would put the cost of each room over $500!More than most hotels in the GTA!!! Keep in mind this is the only hotel of its kind in the area.It is not even a resort town. Each hotel is privately owned so I assume price gouging is in effect here!!! I reported this terrible business practice to BW head office. They said they were disturbed but there was nothing they could do. Not very good support for the brand! After discussing this issue with several people on social networks, many shared similar stories about this particular facility. I would encourage future guests to Orangeville to seek other options for a visit such as smaller motels, bed and breakfasts and air Bnb until the hotel decides not to take advantage of people.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Cindy G., First and foremost, thank you for taking the time out of your day to reach out to us. We can assure you that we do not engage in price gouging. We always strive to provide the best possible service at the best value for all of our guests. As in every city, certain times of the year are busier and command higher rates, however, we definitely make every effort to be priced competitively. We cannot speak on behalf of the associate you spoke to, but if you would like to speak further on this matter do not hesitate to contact the hotel. Victoria Tona General Manager

"No housekeeping!"

1
01/04/2018

Spent 3 nights March 27-30 and had issues every one of them. First, the hotel is nice from the outside and the breakfast had a great selection. When we arrived there was no sheets for the pull out coach and the main sheets were dirty. This was corrected that night. The 2nd night we returned back to the hotel at 5 pm and the room was not cleaned. We called and had to leave the room to have it cleaned. The 3rd night we returned back to the room at 6:45 pm the room was again not cleaned. The nice lady at the counter said sorry but not much more. When we checked out I was not asked how our stay was but was handed my bill. Very disappointing. I emailed the GM my concerns but haveyet to hear a response.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Gummy1313, Thank you for staying at our hotel and for sharing your comments. It saddens us to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we will be sure to share them with the team to ensure we continue to improve for all of our guests. We hope we will have another occasion to meet your expectations and to welcome you back in near future. Victoria Tona General Manager

"Great hotel in a smaller community"

5
30/03/2018

Great hotel, very clean, new building with large room with good space for microwave & sink area. Shower/toilet area separate from bathroom sink, so therefore more than one teenager could get ready in the morning. Friendly, helpful staff, Nice pool area. Terrific hot breakfast and great staff to care for the breakfast.

"Just out for your money, horrible service!"

1
29/03/2018

I must be on a prank show because the customer service here is a serious joke. After speaking with their concierge multiple times about reservations for my wedding later this year, and being informed that no group bookings were allowed, I happily obliged and printed the booking details EXACTLY how I was instructed to on my invitations. Fast forward to reservation time, they've since implemented a 2-night stay policy during "wedding season" to capitalize on the demand - basically, screwing over the locals that bring them business in the first place. After explaining my situation and the unfavourable position this leaves me and my guests, expressing that this was never mentioned before, Lina (Director of Sales) said and I quote, "we probably didn't mention it before because it's a recent policy, but there's nothing we can do for you now". She had no desire to even try to do anything, despite my advertising their hotel to 300+ guests. After speaking with Corporate customer service, they confirmed that it is up to individual hotel whether to waive the policy and make good - but again, the Orangeville location has no interest to do so. The part I really don't get ... a 2-night minimum stay in ORANGEVILLE!? They're a Best Western in the suburbs and need a reality check.They're not located in a cosmopolitan city with major attractions and no one is going to want to come out a day early to check out the A&W in town just to satisfy their ridiculous policy. Their brand caters to people looking for a quick in-and-out stay and they should know that. If they try to implement this on you, take my advice and go 10 minutes down the road to Hockley Valley Resort. A far superior facility, with a golf course and amazing amenities - and guess what, they don't care if you want to stay a night or a week! Best Western Orangeville is just pure greed and no class. I'm sure my guests will be looking at alternative accommodations now, given the imposed ultimatum; I'm just disappointed that I recommended them at all.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Steph B, thank you for choosing our hotel for your special event. Please accept our apologies for the frustrations you have experienced trying to make arrangements for your guests. We appreciate the time you took to share these concerns and for bringing them to our attention. We have shared your comments with the Director of Sales & Marketing for immediate attention and to look into further detail about your situation. Thank you again for your feedback. Sincerely, Victoria Tona General Manager

"Excellent Hotel"

5
17/03/2018

Our family just stayed at the Best Western for two nights to finish out March Break. Tha kids had a blast at hotel and at the pool. We also had a very relaxing time away from home. All the staff were excellent, look after our needs and very friendly to is. Very family oriented and enjoyable. I would recommend this hotel to anyone whether travelling with family or going solo. I have stayed in many hotels due to my travels West every two weeks for years and this one is in my top 3 for the stay and the staff, great quality for the cost. And the breakfast was an excellent start to each day, I tip my hat to them for the excellent time our family had.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear AWSMART, We are absolutely delighted to hear you had such a lovely stay with us at the Best Western Plus Orangeville Inn & Suites! Thank you for taking the time to post this. We appreciate your positive comments concerning our family-friendly service, as well as our excellent facilities, friendly staff, and general great value. Please come back to see us soon! We would all love to welcome you back to our hotel! Carolyn Tann-Jacobs General Manager

"Great hotel"

4
03/03/2018

Clean. Updated. Friendly staff. Convenient location. Breakfast included with the room and it's very good. Shower is clean with strong water pressure. We checked the website and didn't know there is a pool...so a quick trip to Walmart so the kids can swim solved that problem! We had planned this as a ski trip but there is no snow...no matter. The town of Orangeville is fun as a family to kick around in. Make sure you visit Dragonfly and grab lunch at Pias

"Team event"

3
08/02/2018

Nice hotel. The beds were amazing, I had the best sleep. The water pressure in the shower was excellent. The children had a great time at the pool. Only glitch was check in. Told check in was 3pm when we arrived just after 2pm. Which is fine, but then 15 minutes later a friend texted saying they were checking in. Arrived back to find a line up of 10 families deep. The elevator is extremely slow, and they have only one. If you are in a rush, take the stairs.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Michelle A, thank you for choosing us for your accommodations. We hope you had a great time at the team event. It was a pleasure to know how much you enjoyed your accommodations and that you found our bedding to be fabulous. Its also appreciated your feedback on your check in experience. Our staff is dedicated to making sure our guests are taken care of and in a timely manner moving forward. Please come back to see us the next time you are in town! Best, Carolyn Tann-Jacobs General Manager

"-25C outside & cold inside"

1
03/01/2018

Terrace doors ready to fall off hinges and glazing tape used to close off gaps only provided for a larger gap on hinge side of both doors, lockset broken on one door From a security point of view, this room, #129 was a ground level, corner unit - the first one a thief would would scope out!!!!!!

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear John M., Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean and comfortable accommodations to all of our guests, so we are sorry you did not experience us at our best. We will be sure to look at what you described. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Carolyn Tann-Jacobs General Manager

"Great hotel for family"

5
21/12/2017

We have stayed at this hotel twice in the last two years for hockey tournaments. We have enjoyed our stays and having breakfast at the hotel is great for the early starts. The pool and gym are a great addition.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Greg O, thank you for always choosing us for your accommodations. We love hosting your stay and so glad our amenities have added to your enjoyment. Please continue to visit us in the new year. Thank you again and Happy Holidays! Best, Carolyn Tann-Jacobs General Manager

"Orangeville's Best is the Best Western"

4
14/12/2017

The rooms are clean, spacious, and quiet. The breakfast is good. There is a pool, hot tub and fitness centre. We were very satisfied with our stay, There is no in-house restaurant but the Boston Pizza is right next door - only seconds away, Parking lot is big and parking spaces are wide.

"Rude awaking"

2
27/11/2017

Woke up to no hot water and very rude front desk staff when bringing up the issue. Attendant made it seem like it was our issue for the no hot water. She was not sympathetic nor sensitive to the issue and offered nothing in way of compensation.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear petrab943, Thank you for providing feedback about your stay at our hotel. We're disappointed that you encountered service problems and we were unable to resolve them to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Carolyn Tann-Jacobs General Manager

"Not cheap but good"

4
21/11/2017

Pros Nice hotel with very friendly staff. Hot breakfast served early (6:00am) which is great when you need to start your day early. Restaurants and businesses near by Cons Found left over food in the fridge from previous guess.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear 483claudee, thank you for taking the time to rate your stay with us. We are happy you had a nice visit and overall enjoyed your time with us. We do apologize for the leftover food in the fridge and our housekeeping staff promises to pay closer attention to detail when getting our rooms ready for the next guest. Thanks again for being our guest and safe travels, Best, Carolyn Tann-Jacobs General Manager

"a place to sleep out of the rain"

1
20/11/2017

We sent in the mail pictures and a letter 2 weeks ago no reply ??? I guess the BBB and the Orangeville paper, Health unit would love to hear what terrible accommodations you get for $207 per night !!!

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Sharlene J., Thank you for your review. Please accept our apologies for any unpleasant issues you experienced and our appreciation for letting us know you were dissatisfied. If you would, we would not hesitate to speak with you over the phone as to any issues you did encounter. Please know, though, that we are terribly sorry for your dissatisfaction. We want all of our guests to have the most amazing time with us. We're grateful for your patronage and hope you will give us a chance to redeem ourselves in the future. Carolyn Tann-Jacobs General Manager

"Relaxing stay in Orangeville"

4
20/11/2017

We had a nice stay and the staff were excellent. The Hotel is just at the end of town, but very easy to get to and from when touring around Orangeville area. We had a function at the hotel and the food was excellent. Probably the best roast beef dinner i have ever had at a function.

"Stay at this hotel"

5
20/11/2017

An excellent hotel. Good staff, really nice, clean and comfortable rooms. If you are in this area stay at this hotel. We enjoyed it and look forward to coming back again and using the other amenities we did not have time to try out on this visit. Really good hotel!

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear 201revc, Thanks for taking the time to review your recent stay! We're glad that we exceeded your expectations and that you were fully satisfied with our hotel. Thanks so much for choosing the Best Western Plus Orangeville Inn & Suites! We can't wait to welcome you back! Carolyn Tann-Jacobs General Manager

"Amazing staff!! Not so quality rooms!"

3
18/11/2017

The service at this hotel is its saving grace. Walked into the room, there were wires hanging from the tv and a box, the jacuzzi tub was dripping and the drain was very rusty and the patio door wasn't closed all the way and the handles were broken. Definitely didn't leave a good sense of security.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear lifeasanassociate, Thank you for choosing to stay with us and for sharing your feedback. We are delighted you had such amazing interactions with our wonderful team members! However, our goal is to provide an exceptional experience for our guests, so we apologize that we fell short with your guest room during your visit. Your comments highlight areas where we can improve, and we assure you we will. We hope to have the chance to make a better impression on a future visit. Thanks again for your valuable feedback. Carolyn Tann-Jacobs General Manager

"Great hotel, comfy bed, yummy breakfast"

5
12/11/2017

Our room had the best layout of any hotel room we have stayed in. A sitting area with couch, chair and desk divided the bedroom area. Made it easy for me to be up before my spouse and sit at the desk while he slept. Bed was so comfy, pillows too. Nice white sheets. Yummy breakfast, the coffee maker was the most awesome thing, so many choices! Enjoyed a latte and a milk hot chocolate. Nice and friendly staff member at the desk! Never been to a Best Western before but if they all are like the Orangeville one, we will continue to!

"Welcoming and Friendly"

5
06/11/2017

We were visiting Orangeville to attend a family wedding and stayed two nights at the Best Western Plus. The staff were super friendly and accommodating. A special mention for our wonderful"breakfast lady" Katarina and her amazing shortbread cookies. Thank you for the recipe Katarina :)

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Marie M., Thank you for sharing your gracious comments about the outstanding service you received from Katarina! She has a great passion for providing outstanding hospitality, so we are pleased to share your wonderful comments with her. Thanks for being our guest. We look forward to your next stay at the Best Western Plus Orangeville Inn & Suites! Carolyn Tann-Jacobs General Manager

"Nothing special"

3
05/11/2017

A hotel with rather a bleak and functional exterior and interior, set above a busy arterial road. The electrics in the room were distinctly odd - switches go up to turn on. The air con system was quite incomprehensible - it was either a fridge or a sauna, and very noisy. And the bath/shower area was separate from the sink/mirror area, which proved awkward, especially as it had nowhere to put anything. The kitchenette area had a very odd mismatch of glasses, cutlery etc. And breakfast - why is it that so much Canadian food is so unappealing to the British visitor? The porridge, though on a heater, was barely warm. The poached eggs - when there were any, as they kept running out - were luke-warm, and not of a nice consistency. The staff, however - especially on Reception - could not have been more friendly and welcoming.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear 300andrew, Thank you for your recent visit to our hotel and for your online review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. Thank you again for your candid feedback. We hope to have the opportunity to make a much better impression on a future stay. Carolyn Tann-Jacobs General Manager

"Orangeville Best Western , Excellent experience"

5
03/11/2017

We were in Orangeville to organize the funeral of my wife's mother. We were given a special rate and the front desk staff gave there condolences to my wife, which they didn't have to do. The breakfasts on the 2 days we stayed were probably the best we have had in any hotel we have stayed in, Canada or USA. Overall it was an excellent stay for us during a very stressful time.

"Only decent hotel in town and they book conferences so hard to get a room"

3
28/10/2017

Like really? Book conferences in larger towns so travelers have a place to stay. Hotel is nicest in town that is not a resort and any other decent hotels are over 25 minutes or more away. We booked 2 nights but they only booked us one so we had to move so we were not satisfied at all.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear SoBelle1967, We appreciate your honest feedback. We apologize that your stay was disappointing and for the unpleasant experience concerning the group conference held at our hotel. Your review has been discussed with our team and we are taking steps so we are more consistent in our service levels. We would like to regain your trust and hope you will give us that chance in the future. Carolyn Tann-Jacobs General Manager

"Horrible Wedding Stay"

1
23/10/2017

Never answer their phones. Different answers every time. Extremely unpleasant staff. Blood stain on pillow went undealy with. HVAC had a mind of it's own. Staff was very unhelpful when we asked questions. We were here for a wedding and the entire experience was unpleasant. This hotel is extremely overpriced for what they have to offer.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear HotelGuest0987, Thank you for choosing to stay at our hotel. Please accept our apologies for your unpleasant experience. We appreciate your feedback as it helps us to improve going forward. We appreciate your business and hope we will have another occasion to meet your expectations and provide you with outstanding service that we are known for. Carolyn Tann-Jacobs General Manager

"Great stay"

5
22/10/2017

The room was spacious and clean and the bed was extremely comfortable. Staff at reception were very friendly and helpful. There was a good choice of breakfast items and the coffee was delicious. Would stay here again.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear L554SBnancyc, Thanks so much for taking time to review the Best Western Plus Orangeville Inn & Suites! We're glad to know how happy you were with your spacious guest room, our cleanliness, friendly serice, and delicious breakfast. Your recognition of our efforts is appreciated, and has been shared with the entire staff. We enjoyed having you as our guest and look forward to seeing you again! Carolyn Tann-Jacobs General Manager

"Best Western Plus Review"

5
16/10/2017

We only stayed one night but hotel was clean and quiet. Staff were friendly and helpful. We did not stay for breakfast so I can't rate it. Nor did we use any of the amenities. Plenty of parking. But no complaints otherwise.

"Relaxing stay"

5
15/10/2017

I needed to stay in Orangeville to pick up my daughter for her surgery the next morning. It was a bit more than I could usually afford, but it was one of the few places with rooms left that night. However, the BW Plus there provided the "me time" I needed. Friendly staff (checking in - she answered all my questions & made me feel at home; same with check-out and breakfast staff). Internet and TV worked just fine - got to see NLDS playoff game, and do some reading & work online. Nicely laid-out breakfast in a spacious breakfast area with two TVs. Most everyone at breakfast must have "felt the love" - many upbeat guests. My room was on the street side of the hotel, so road noise was probably more than on the other side of the hall.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Cindy E., Thank you for taking the time to post your wonderful comments about the Best Western Plus Orangeville Inn & Suites! We are glad you found our hotel spacious and clean, and our staff friendly and courteous. We hope if future trips to the hospital are necessary you will allow us to provide you with an exceptional stay at our hotel. We hope your daughter is healing well! Carolyn Tann-Jacobs General Manager

"Great location"

5
13/10/2017

This is a very nicely kept hotel with spacious suites. Ours had a very comfortable king bed with separate kitchenette/sitting area. In room free internet was very fast and stable. A well supplied continental breakfast is included as well as all day coffee/tea service. We did not use the very nice looking salt water pool area and fitness room. Easy access to Highway 10 and next to a Boston Pizza Restaurant.

"Friendly Hotel with spacious rooms"

4
13/10/2017

Stayed for a wedding I was attending close by. Staff were friendly and room was well proportioned. Beds were comfy and shower was powerful. Bar/ pizza house nextdoor was a bonus as there was no bar in the hotel.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Claire P., We are so pleased you had an excellent stay at Best Western Plus Orangeville Inn & Suites! Thanks for taking the time to post this wonderful review and for sharing it with future guests. We couldn't be more pleased to read how much you enjoyed our. well-appointed guest rooms, friendly service, comfortable beds, great shower pressurs, and our location. We look forward to welcoming you again whenever your travels bring you back to our area! Carolyn Tann-Jacobs General Manager

"Had an excellent time"

5
10/10/2017

They had exact room to fit my family.... The pool was amazing, and everyone was so friendly. Can't wait to stay again. Breakfast was readily available, and dinner was right next-door it was perfect! Thanks!!

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear christinekH9822CG, we are so pleased you thoroughly enjoyed your time with us. We loved having your family and glad you had time to enjoy our pool area and nearby restaurants. It was a pleasure and we look forward to your return. Safe travels! Regards, Carolyn Tann-Jacobs General Manager

"High Quality Hotel in Orangeville"

5
05/10/2017

Beautiful full service suites in modern, upscale hotel. Friendly staff and great hot breakfast with plenty of seating. Conveniently located Boston Pizza literally within steps of hotel door; no need to drive.

TeamConcord, Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear X772RPpauln, it makes us so happy you enjoyed our modern decor and friendly service. That along with our convenient location makes us a popular destination in Orangeville. It was our pleasure to have you and please come back and see us the next time you are in town. Thanks again for choosing to stay with us. Regards, Carolyn Tann-Jacobs General Manager

"Business trip to Orangeville"

4
02/10/2017

Very clean and staff very cordial and a very good value and quality - breakfast was ok but you do not get a feel as if you are in a restaurant - it feels like a mobile cafeteria there to serve breakfast, basic elements.

"Amazing Stay"

5
02/10/2017

Stayed here for 3 nights and it was fantastic. From check in to check out we were looked after by all the staff especially Nick and Lavi at reception who made life so easy as we waited for lost luggage to come from the airport, making sure we had emergency supplies. Rooms were comfortable and clean which offered a great night sleep and the ladies in the breakfast area were more than helpful. Although there is no bar and restaurant Boston Pizza is right next door and offers great food and drink. Overall we would have no hesitation in recommending this hotel with its amazing staff to anyone basing themselves in Orangeville. Emmet Ronan, Ireland

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Emmet R., Thank you for taking the time to review our hotel. We love knowing that the attentive service provided by Nick and Lavi went a long way in making your stay so memorable. Reviews like yours mean the world to our associates and we will share your comments with them. We look forward to your next stay at Best Western Plus Orangville Inn & Suites! Thanks again! Carolyn Tann-Jacobs General Manager

"Excellent hotel"

5
01/10/2017

A surprise from a limited number of hotels in Orangeville. Staff is very helpful, room is beautiful. The only thing is that there should be more options for breakfast considering the price I paid for a night.

"Excelldent stay"

5
30/09/2017

excellent staff - warm welcome - suite had all the efficiencies required - beds and furniture very comfortable and breakfast had a wide variety of offerings. check out was very quick. One of the best Best Western hotels we have stayed in.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Donald M., Thank you for sharing your experience at the Best Western Plus Orangeville Inn & Suites and highlighting some of the key features of our property. I am delighted to read how much you enjoyed all aspects of your stay. We hope you are already planning another trip our way. Thanks again for your review! Carolyn Tann-Jacobs General Manager

"Great stay"

5
28/09/2017

Had the opportunity to stay at BW Orangeville and was very happy with the hotel. The staff were very friendly and the guest rooms were clean and very comfortable. I also enjoyed the complimentary breakfast that offered many different options to choose from.

"Outstanding"

5
28/09/2017

Absolutely beautiful hotel. The staff are lovely. I was impressed by the General Manager Carolyn. She greeted guests helped out with breakfast was always seen with a smile. Great Job. Very clean and a wonderful location I will return

"All great!"

5
22/09/2017

My stay here was great. There is just enough room to park a trailer if needed in the parking lot. The entrance into the hotel and lobby is spectacular! Very open, nice large breakfast sitting areas. BP right next door. My room was a King suite and was awesome to say the least! Small kitchenette was out of the way, huge shower area, bed was also secluded from the ensuite area. Overall a great stay.

"Orangeville Ontario"

4
18/09/2017

Check in was easy with my reservation ready. Asked for a quite room and was changed to a rear facing room with no questions asked. I did not use any of the facilities other than the breakfast which was good. Nice selection of breads and pastries along with the hot portion.My trip was business and only stayed one night. the restaurant adjacent was Boston Pizza with the appropriate menu selections.

"Amazing hotel"

5
17/09/2017

We stayed for one night - everything was excellent from checkin to checkout. Rooms were very clean, beds super comfortable, breakfast had real eggs, pool area was nice and our kids loved the homemade shortbread that is baked at the hotel and available to guests in the lobby. Super convenient location for downtown Orangeville or sports arenas. I

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear catrionac228, Thank you for your terrific review! It's so nice to read about the highlights of your stay and your nice comments about what you liked best about what we offer. We appreciate your business and hope you will choose the Best Western Plus Orangeville Inn & Suites on your next trip to the area. Carolyn Tann-Jacobs General Manager

"Clean & Comfortable."

5
11/09/2017

The room and amenities were quite nice. Breakfast was quite above the normal "continental" breakfast. Seem to be taking advantage of events in the area, not Toronto but has Toronto prices. (High) Came back to made up room and they had made the bed with a pillow tucked "neatly" between the sheets down by Our feet??

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear danielpR5643UI, We appreciate your nice review of Best Western Plus Orangeville Inn & Suites! We strive to provide the cleanest possible accommodations so our guests can be comfortable. We are so pleased we were able to help make you feel that comfort. Thank you so much. We look forward to having you as our guest again. Carolyn Tann-Jacobs General Manager

"Best "Best Western" I've ever stayed at!"

5
09/09/2017

It's updated, the lobby is beautiful, there's a hot breakfast, the rooms all have little kitchenettes. I stayed here the night before my wedding and the staff were all very helpful, kind, and polite. I would definitely stay here again.

"Orangeville Best Western worth the stay"

5
05/09/2017

The beds are super comfy and lovely duvets. Lots of pillows. Breakfast was included which is nice to have. Sausage, poached eggs, hashed browns, along with the usual waffles, oatmeal....etc. Lovely bright breakfast area. Water pressure was a little low at times. If in Orangeville again, would definitely book. Great Hotel for large wedding groups that were coming from out of town.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear F6839GNkareng, thank you for the great rating and for being our guest. We are so happy you enjoyed your stay with us and our wonderful hot breakfast offerings. Thank also for the great recommendation. Please come see us should you return to the area. Thanks again for choosing to stay with us. Regards, Carolyn Tann-Jacobs General Manager

"Not that clean !"

3
03/09/2017

Garbage overflowing , no one changed in 2 days . Not impressed . This I would expect of a motel , but not a newer best western hotel ! We also had to ask for more towels as they took away on the first day and didnt replace . I was a bit dissapointed overall.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Donna G., Thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. Thanks again for your feedback. We look forward to your next visit with us. Carolyn Tann-Jacobs General Manager

"Very Clean Hotel"

5
01/09/2017

We have stayed at this hotel as our daughter competes in the yearly Trillium Horse Competition held nearby. We do a fair amount of travelling and cleanliness of a hotel is very important to us. This hotel and their rooms are very clean and we would highly recommend booking this hotel to anyone staying in this area.

"Wonderful hotel.... but..."

4
26/08/2017

This hotel is one of the nicest of it's kind that I have ever stayed in. It's modern, clean, and has great amenities. They serve a lovely full breakfast with a choice of eggs, waffles, hot and cold cereal, fruit, yoghurt, etc. the dining area is spacious and light. The rooms are generously sized, and the beds are DIVINE!! Nice and soft, but with excellent support. Like sleeping on a cloud... there is a full service spa on the lower level, as well as a pool and a gym room. All of the staff members we encountered couldn't have been nicer or more accommodating. It was all perfect except for one thing... the traffic noise on the road side was absolutely HORRENDOUS. Even with earplugs! The windows really should have been triple glazed on that side. I would recommend asking for a room on the front entry side of the hotel.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear RowingOne, It was a pleasure having you as our guest at Best Western Plus Orangeville Inn & Suites! We appreciate your kind words and compliments regarding your stay. We strive to make our guests' travel needs as easy as possible during their visit, and we are happy we could assist you. We are, however, very sorry that the traffic noise interrupted your sleep. You most definitely can request a room on the other side of our hotel the next time you stay with us. We will gladly try to make your request a sure outcome. Thanks again for staying with us - we appreciate your business! Carolyn Tann-Jacobs General Manager

"Best hotel to stay at in Orangeville area"

4
21/08/2017

Beautifully maintained hotel in perfect location. Close to the historic main street of downtown Orangeville. Losts of ameties inside the hotel as well as nearby. Staff is great. Although there is a good chain restaurant in the parking lot, my favorite MUST GO TO restaurant I go to every time is FORAGE. Hotel staff and management are great and very responsive to customer needs.

"great place to stop and rest!! very helpful and clean!"

5
20/08/2017

great location to stop over on your way up north and the staff (nick) did a great job checking in and was very helpful. The location is very good and also the rooms are clean and the I found that the staff are helpful. Keep up the great job Nick !!!

"Everything Perfect but Noise"

4
16/08/2017

The hotel is very nice with an open concept foyer. The suite was large, clean and well furnished. The heating/cooling system changed the room temperature quickly and quietly. The 50 yards to the Boston Pizza was very convenient. It has a nice bar with excellent draft beer. The one downside was the room's location. I was happy at first to see it was down the hall, far from the elevator. Unfortunately the 3rd floor window overlooked a 6 lane highway which the transport trucks sped past beginning around 430 am. Really nice hotel, ask for room not facing the highway.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear CleghornS67, Thank you for the fantastic feedback about your stay at Best Western Plus Orangeville Inn & Suites! We are so happy to see you loved your spacious room and could appreciate our heating and cooling system. We also love the Boston Pizza being so close by! They do have delicious food, and we're glad you coudl try it! We do want to apologize that the traffic noise kept you up. Yes, please be sure to ask for a room on the other side of the hotel the next time you stay with us. We want you to be as comfortable as possible! Until then, please travel safely! Carolyn Tann-Jacobs General Manager

"Nice Hotel and caring staff"

5
16/08/2017

Pool area was very clean and we enjoyed it. Bed was comfy and the bathroom was clean. For what we paid, it s good deal compared to some other places. I recommended this hotel to anyone who is looking for a quiet place to spend a night or some days.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear O4772IUharryb, Thank you for recommending Best Western Plus Orangeville Inn & Suites! We appreciate the generous compliments, and we are so pleased you loved your stay. We work hard to ensure our pool area and bedrooms are clean and presentable at all times. We are so glad you found great valued in your stay with us. Please come back for another visit so we may continue our great relationship! Carolyn Tann-Jacobs General Manager

"Oakville Best Western"

5
16/08/2017

I am really satisfied with my recent stay. Best Western has changed their brand for the better. It had all of the quality of a high end hotel. I will certainly consider Best Western next time traveling.

"Very Nice Hotel"

4
13/08/2017

It was a pleasant stay at a reasonable price. The rooms are very nice and quiet. There is a Boston Pizza in the parking lot if you get hungry. The staff was helpful. I forgot my razor and deodorant. They happily gave me both at no charge.

"Very disappointed and left us with a dilemma"

2
10/08/2017

We were attending our daughter's wedding at Hockley Valley Resort at four pm. I called the Best Western and asked if they could perhaps let us check in one hour early in order to get dressed for the wedding. Kathleen advised me that she would not know what rooms would be ready until 1:30 on the day of the wedding and I should call back then. We were traveling from Ajax and could not leave arrangements until that late, not knowing where we could go. I found Kathleen to be unsympathetic and unaccommodating.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Charles C., First and foremost, please congratulate your daughter on her marriage for us! We want to thank you for staying at our hotel and for sharing your concerns. Please accept our apologies for our lack of responsiveness while you were here. The service that you described is not typical for us, and steps have been taken to address the issue. We hope you will choose us again so we can provide you with a more satisfactory stay. Carolyn Tann-Jacobs General Manager

"Too Expensive For Service"

3
08/08/2017

Requires some repairs and maintenance such as wallpaper coming off, computer chair no adjustment setting working, bed sheets with black markings, and look like mildew in shower corners. Breakfast cold. Staff at reception wonderful. Comfortable bed and slept well. Disappointed with hotel as I had much better experience in other BW.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Guest, Thank you for sharing everything you liked about our hotel. Thanks also for making candid observations about the overall condition of your room. Your feedback has been shared with the appropriate individuals in our organization. We do hope you will stay with us on your next trip to the area as we make progress toward a refreshed and renovated facility! Sincerely, Carolyn Tann-Jacobs General Manager

"Very nice accomodations"

4
07/08/2017

Great amenities, very clean, helpful staff, nice breakfast! Could use a second (or faster) elevator. However be sure of your reservations as members of our wedding group arrived at 2am and their guaranteed room had been given away. This was most unfortunate unprofessional.

"Disappointed"

3
06/08/2017

Trip Advisor was over rated on this hotel It is not being properly updated with floors walls etc in hallways rooms are Ok? An overall painting carpet cleaning or replacement is required. Have one of the exec stay here incognito and see if the thinks it seserves top hotel in Orangeville. The get this report reduced in size it is redundant in many places report takes too long and is redundant

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet all your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Carolyn Tann-Jacobs General Manager

"Great Stay"

5
24/07/2017

Very nice hotel. Clean and modern. Breakfast is included. Staff are very helpful. Would absolutely stay again if in the area. Good family hotel in safe area. Short drive to downtown and small farmers market

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear John M., Thank you for sharing your comments with fellow travelers regarding your stay at the Best Western Plus Orangeville Inn & Suites! We were glad to read about your experience and how much you enjoyed our proximity to the farmer's market. Thanks also for recognizing the professional service provided by our associates. We look forward to your next stay! Carolyn Tann-Jacobs General Manager

"Nice feel but a bit pricey"

3
24/07/2017

The hotel has a nice look and feel. However, the term "suite" is perhaps generously applied when all beds and the room sink are all in a common area. The staff was mostly helpful and the breakfast was good.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear josephbA2919KL, Thank you so much for taking the time to post a review of hotel. We were disappointed to read our hotel and facilities did not provide the value you were hoping for. As in every city, certain times of the year are busier and command higher rates, however, we definitely make every effort to be priced competitively. It was a pleasure to have you as our guest. We hope to have the pleasure of doing so again. Carolyn Tann-Jacobs General Manager

"Wedding Day"

4
24/07/2017

The hotel was very clean, located in a great area and nicely appointed. The front desk staff were very friendly and helpful both at check in and check out. As we attended a wedding, we spent very little time in the room, and would definitely recommend this hotel.

"Way better than I expected!!!"

5
24/07/2017

We were attending a horse show at the Caledon Equestrian Center and stayed here for two nights - rooms were very large and came with two beds and a sofa bed - mattress was really comfy! Shower head in tub was terrific - did not want to get out! I never enjoy the free breakfasts included at a hotel - but this was pretty good! Coffee was good too! Check In desk people were very nice to deal with - I cannot think of anything to complain about!

"Two nighter"

5
20/07/2017

About the only good spot to stay with Boston Pizza right there so no driving, a decent breakfast and amenities on site i.e. pool exercise room and spa. A little noisy on the Hwy side early in the morning

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Olds2013, We are delighted that you enjoyed your stay with us. It is nice to know we met your expectations and that you were pleased with our amenities and breakfast. We hope you will stay with us again whenever your travels bring you to our area. Best, Carolyn Tann-Jacobs General Manager

"Best Western Plus Orangeville Ontario"

5
18/07/2017

Great Hotel ! A bit expensive but worth it! The rooms were very nice and the beds very comfortable. The breakfast was nice. The hotel appearance was very clean and modern . The suite was spacey and had a small kitchenette -handy!

"Family reunion"

2
14/07/2017

I would not recommend this hotel... for what you pay you get nothing special. The room we got was a handicapped room so it was not very convenient. The lighting was terrible, there was no comfortable chair to sit on and worse of all it was dirty. The mirror had not been cleaned for a long time and the garbage had not been emptied. Breakfast was good. I did complain to the front desk and got a $20 reduction on my total, but I still feel that $180. is way too much for a simple motel room. Sadly there is not other option if you have to stay in Orangeville- perhaps a B&B?

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear QuebecIlze, Thank you for choosing our hotel and for taking the time to provide feedback. We have procedures in place to inspect every room prior to a guest's arrival, and we apologize that steps were overlooked. We will share your feedback with housekeeping in order to prevent these mistakes going forward. It was our pleasure serving you, and we hope you will stay with us again. Sincerely, Carolyn Tann-Jacobs General Manager

"Fabulous"

5
13/07/2017

I was in for work and I have to stay it really was the best experience. The staff was so friendly and the GM, Carolyn made sure she was greeting the guests in the morning and asking how everything was. She was very genuine. Makes being away from home a whole lot easier. Thank you

"This Venue is Worth It"

5
03/07/2017

Stayed here as part of a Wedding Group. Thought at first that it sounded pricey but the Breakfast that was included and the fact that we didn't have to taxi back to a different hotel location was worth every penny. The rooms all have kitchen areas as well, so fridge, microwave and dishes were included although we didn't need to use them. Internet and TV were included too with free parking. And Quiet!! Rooms were well insulated - which isn't always the case these days.

TeamConcord, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear G5127PGsusana, Thank you for writing a review of your recent stay with us. We appreciate knowing how much you liked your quiet room and breakfast. We are pleased to share your great feedback with the team and look forward to welcoming you back soon. Best, Carolyn Tann-Jacobs General Manager

"Home Sweet/Suite Home"

5
22/06/2017

The suites at this hotel were beyond my expectations. There is a separate living room, which includes a small kitchenette. The ambiance was warm, as the room also included a fireplace. My first thought upon entering the hotel, was how spacious and clean everything appeared. Through the entire stay, nothing occurred which disappointed my original thought. The breakfast area was big, wide and bright with many windows. Even though I travelled on my own, I felt right at home, safe and secure. Please check it out for yourself if you have the chance. I felt like I stayed at a luxurious spa, rather than a hotel.

"A great weekend Getaway!"

5
19/06/2017

We stayed for the weekend for an impromptu getaway, not knowing much about the area. It is a great weekend destination with many different activities to suit all types of people. The Hotel is beautiful and staff were pleasant and accommodating. We loved the pool and hot tub!

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear melissajB2458BV, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service made for a nice experience. Our team works hard to provide a remarkable stay. I will be sure to share your kind feedback. Best, Carolyn Tann-Jacobs General Manager

"Great Place for a Golf Weekend"

5
13/06/2017

This past weekend my golf group stayed three nights at this hotel. We found it a great place to stay. The location was convenient to restaurants and golf courses. The rooms were large with sitting areas to chat with our group. The rooms were large and the beds and pillows were comfy. The staff were helpful and friendly. Overall a great experience.

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear patty129, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Carolyn Tann-Jacobs General Manager

"As always a nice stay"

5
12/06/2017

Was horse showing on the weekend. Had the hotel booked for us a few weeks back when asked about showing. Was able to get a room and had a good experience throughout. The laundry area had new machines since last year so make sure you have quarters. They did a good job on my show clothing. Nice and quick too. Might suggest putting a change machine down there and possibly some washing soap to purchase. But other than that all was great.

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Jacoba_5, Welcome back! We're pleased to hear our clean hotel, friendly staff, and convenient amenities made for an enjoyable stay. Reflections like yours allow us to monitor our guest experience. Thank you for choosing us and we look forward to seeing you again soon. Best, Carolyn Tann-Jacobs General Manager

"Overnight visit"

5
02/06/2017

I stayed on April 18th for one night on a business trip. My interaction with the hotel personnel was minimum, but people were very friendly. The hotel is very clean and the rooms are very nice and big enough, mine even had a microwave oven. I did like the fact that the WiFi was very reliable and fast. Even thought my room faced the highway it was not noisy and did not prevent me from sleeping well. I do have to admit that I found the bed to be a little stiff to my liking, but again, I did sleep very well. There is a Boston Pizza just across the parking lot which was very convenient since I was too tired to go to far. In the morning they had a continental breakfast which had a very reasonable choice of food to get your day started,

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Mat1047, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Carolyn Tann-Jacobs General Manager

"Disappointing"

3
29/05/2017

We stayed one night at this hotel while attending a wedding nearby. This was the only hotel in the town that had good reviews. I found the hotel to be significantly overpriced for the location - it was priced at what I would have paid for a hotel in Toronto with none of the ambience or nearby amenities. The room was clean, the bed was comfortable but lighting in the area with the couch and desk could be improved since there is only one relatively narrow window for natural light. Water pressure was good. Breakfast buffet was average. Customer service at the front desk was unsatisfactory. We arrived at 2:00 hoping to get an early check in so we could change for the wedding. Rather than simply being told that our room was not yet ready, we were told that "if we had read our confirmation, check in is at 3:00". Fortunately, ten minutes later, our room was ready - surely it would have been better to tell us that we should have access to our room after a brief wait instead of leaving us with the expectation that we would need to change in the restrooms or in the pool change area. When checking out, we told the front desk our television, which we had tried to use that morning, was not working - it turned on but you could not change channels using the remote or the buttons on the side of the tv. It was suggested by the second person at the desk, who overheard my comment, that usually when this happens it is because people do not know how to use the remote!!! Friends staying at the hotel were equally disappointed - their room had used towels (and fresh ones) hanging in the bathroom when they checked in late at night after the wedding. Clearly this hotel does not care about repeat visitation and counts on the fact that it is the only "good" hotel in Orangeville.

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear LVLTO, I'm very sorry that we disappointed you this visit. I regret the lapses in service that you encountered with our front desk associates. We strive to provide sincere hospitality and I'm sorry that we fell short. It was kind of you to note our cleanliness, water pressure and breakfast. We value all your feedback and do use it to foster improvements. For this reason, we hope that you will consider a return visit. Sincerely, Carolyn Tann-Jacobs General Manager

"great weekend stay"

5
22/05/2017

Great hotel! A little more expensive than others in the area. But by far one of the nicest. Stayed at the hotel for a friend's wedding. Rooms have everything you need and the continental breakfast was excellent.

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear FitzNB, It's nice to hear from you. We appreciate you choosing us and I'm delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. We look forward to hosting you again. Best, Carolyn Tann-Jacobs General Manager

"Convenient and Clean"

4
21/05/2017

We stayed here one night. The staff were friendly, checking was easy and fast. The room was very clean and well appointed. I would suggest you ask for a room on the opposite side of the highway that runs through Orangeville. We did notice a lot of road noise, not a huge deal but if possible ask for a room on the other side. Breakfast was ok, not at the level you would get at a Hampton Inn but good enough to get you going in the morning. I would not hestitate to stay here again.

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear VacationHank, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Carolyn Tann-Jacobs General Manager

"Excellent In Every Way"

5
05/05/2017

This is an exceptionally clean and well-kept Hotel that truly puts the needs of their guests first. Lovely rooms, top-notch service and delicious breakfast. We were in town for a funeral and would certainly visit this particular Best Western again.

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear rosemariem168, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Sincerely, Carolyn Tann-Jacobs General Manager

"Comments"

4
03/05/2017

Already answered. Young man who helped us during arrival when we were locked out was delightful Please look into him. Woman on desk when we arrived back into hotel at 11 p.m. didn't even acknowledge us.

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear madobr, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service upon your arrival. I have taken note of your feedback regarding your service experience at 11pm; please accept my apologies. We hope to provide you with a flawless visit upon your return to the area. Sincerely, Carolyn Tann-Jacobs General Manager

"Satisfied"

5
24/04/2017

Very clean, comfy hotel. Nice pool area/fitness area. Staff was polite and accommodating. Great appearance of the lobby area when walking through the doors. Rooms were very comfy and clean. I would recommend.

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear 13mindyr, Thank you for taking the time to share your review on TripAdvisor. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We're pleased to hear our clean hotel, friendly staff, and convenient amenities made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Carolyn Tann-Jacobs General Manager

"2 night minimum policy"

2
23/04/2017

I was in Orangeville yesterday for the birth of my niece (all day exhausting event). I live 2 hours away. I arrived at this hotel at 12:30 am (very very late night) and I was exhausted. I just needed to sleep for a few hours then check out and be back to the hospital. Unfortunately this hotel has a minimum 2 night stay requirement for weekends. This seems absurd to apply this to someone who has arrived after midnight (effectively Sunday morning) with the room being open. I ended up having to drive to another city and did not get to sleep for another 2 hours, then had to drive back to Orangeville in the morning. I think the hotel should seriously reconsider its policy. I will not be staying at this chain ever again.

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear KarenOceanGoer, I'm very sorry that we were not able to accommodate you due to our length of stay requirement. These sorts of requirements are added on select days due to the demand in the area. We appreciate your feedback and hope to have the opportunity to host you in the future. I regret that we disappointed you. Sincerely, Carolyn Tann-Jacobs General Manager

"Nice, convenient and decent breakfast"

5
17/04/2017

First time here. Room nice and clean, well laid out. Liked the mini kitchenette. Breakfast was great but only runs til 10 am. Like the fast that there is a sink outside the washroom - just that little added thought for families that need to get ready in the same space.

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear Glenna G, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit. Best, Carolyn Tann-Jacobs General Manager

"Great hotel value in Orangeville"

5
14/04/2017

Very nice hotel - good value for the money. Very close to the local conservation area which is great for walking or running. Close to the core of the city and other local amenities. Staff were excellent and rooms clean and well maintained.

ConcordHospitality, General Manager at Best Western Plus Orangeville Inn & Suites, responded to this review
Dear 246marcym, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Carolyn Tann-Jacobs General Manager

"Great Hotel - Great Staff"

5
10/04/2017

Awesome experience, room was great - indoor gas fireplace, whirlpool tub, indoor pool - excellent experience. Convenient location to Orangeville and other areas. Spa services available. Staff was extrememly friendly and helpful.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear 396raymondd, Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant and we appreciate you choosing us. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Carolyn Tann-Jacobs General Manager

"Great Hotel for location"

4
03/04/2017

Clean, Comfortable and Luxurious room. It had plenty of space to get ready and lounge. The included breakfast is a great bonus as well but we got there towards the end and the options were limited but looked good !

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear 608mariamp, Thank you for taking the time to share your kind review. I'm glad you found our location convenient and accommodations pleasant. We look forward to being your hotel of choice when in the area. Best, Carolyn Tann-Jacobs General Manager

"Fantastic"

5
31/03/2017

If you want to start the day off right, the night auditor a young lady and check out associate are fun and enjoy a good clean banter with this guest. AT 300 NIGHTS a year, I am in a hotel this was such a refreshing and utterly fantastic way to start the day. As the day got rougher I found myself reliving the early morning an so smile about that time.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Paul B, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As our valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Best, Carolyn Tann-Jacobs General Manager

"Comfortable Experience"

5
27/03/2017

I stayed in this hotel twice in one week visiting relatives. The hotel is easy to find and close to the main highway and restaurants and the Headwaters Health Centre. The staff were helpful, knowledgeable and accommodating in my request for late check out due to a medical condition. The room was comfortable for the four adults staying. With the pull-out sofa there would have been sleeping for six in our room with two queen beds. The Buffet Breakfast was enjoyed by my companions with the only drawback being that the Poached Eggs became solid if they sat in the warmer too long, but that is a timing issue only. The staff were certainly willing to poach some fresh eggs upon request. The only issue that I experienced is that there are no Vegan Gluten Free options on the Breakfast. I was not able to have Breakfast with my travelling companions as my only option was to bring a blender and have a smoothie in my room.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear W5978TKdanielc, Sincere thanks for taking the time to share your review. It's encouraging to know that your stays have been pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward to your return trip. Best, Carolyn Tann-Jacobs General Manager

"Excellent in every way!"

5
25/03/2017

My husband and I were in Orangeville to see a performance at the Opera House and decided to stay overnight. We chose the Best Western Plus and were not disappointed. The facilities are immaculate, the staff personable and friendly and the amenities are plentiful. Our room was a single King but had a jacuzzi tub and fireplace in it. The bed was soft and comfy and the linens were crisp and white. The whole place was very clean and comfortable. We got there early enough to take advantage of the salt water pool and the hot tub. The pool area was clean and had plenty of relaxed seating and extra towels. We would stay there again in a heartbeat!

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Lee K, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit. Best, Carolyn Tann-Jacobs General Manager

"Amazing honeymoon evening,..with jacuzzi and fireplace,..so romantic !!"

5
21/11/2016

Our one night stay was in the jacuzzi / fireplace hideaway,... What a wonderful room,..with all the amenities needed to make it a truly wonderful evening and night. Thank you Lisa so VERY MUCH for the upgrade which was so appreciated more than you will ever know. Thank you to Jamie as well for your professionalism and wonderful service. Both of you ladies made our check in so much fun,..and our stay incredible. The room was amazing,...so clean,...well appointed and so comfortable. Thank you for making this a memorable stay.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear OntarioTravellers684, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. CONGRATULATIONS on your new marriage and we look forward to a return visit! Best Wishes, Carolyn Tann-Jacobs General Manager

"Was it even cleaned??"

3
06/11/2016

Overnight with a friend at this hotel was confusing. The lobby was very nice, there was no pool for us since it was being cleaned....we were looking forward to swimming! When we go to our room, we noticed that there were crumbs on the floor, the garbage pails had not been emptied....and the beds were questionable. We mentioned our concerns the next morning to the front desk.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear JoanRCaledon, As the cleanliness of our accommodations is a key priority, I regret that your guestroom fell short of our high standards. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. Additionally, I'm deeply sorry that we disappointed you with the closing of our pool for routine maintenance. I can understand your frustration. This maintenance is necessary to maintain the quality of our hotel and amenities. Thank you for your feedback which allows us to serve our guests better. We hope to have the opportunity to host you again. Sincerely, Carolyn Tann-Jacobs General Manager

"SPLENDIFEROUS !!"

5
29/10/2016

Stayed for 4 nights while at a family wedding .. had had to FLEE another hotel in Orangeville, The Atlanta, as it was horrifying and had SPIDERS .. the very kind folks at the BW found us perfect accommodation. We had a suite that was beautiful ..only complaint, the room faced the hwy. Otherwise, I'd still be there :-) M

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Marilyn S, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our clean room and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best, Carolyn Tann-Jacobs General Manager

"Wonderful stay"

5
10/10/2016

We were visiting family over the Thanksgiving Weekend and this hotel was the nearest one but we could no have made a better choice. We were very impressed with the amenities and are already looking forward to returning.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Julia O, Thank you for taking the time to write a review. I'm pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly look forward to your return visit. Best, Carolyn Tann-Jacobs General Manager

"Fantastic Rooms"

5
09/10/2016

I recently spent a rewards night here for a wedding I was attending at Hockley Valley in Mono. The staff was kind and even upgraded me to the Jacuzzi suite even though I was using a free night! Great rooms, awesome bed, highly recommend!

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear 9666simona, We're happy to hear from you, and glad to know you enjoyed your stay. I'm pleased you found our amenities and service pleasant. We appreciate your loyalty to our brand. Thank you for your kind feedback and we hope to host you again. Best, Carolyn Tann-Jacobs General Manager

"Soccer Tournament Stay"

3
05/10/2016

I stayed with my daughter in September 2016. The entrance and lobby areas are nice. Check-in was efficient which was great since we were several families arriving together. The room had much more than I expected with a separate seating area, desk, and kitchenette with fridge, sink, dishes and coffee maker (no microwave). We found everything to be clean and the temperature easy to adjust. The beds are also comfortable. The tv swivels and is easily seen from either the bed or the seating area. Our team used the pool area in the evening and enjoyed it. The hotel provided us with a meeting room for a small fee where our team could meet and eat together (ordered pizza as there is no restaurant on site). The breakfast was decent, no complaints there. The view from the breakfast area is very beautiful and they do have an outdoor patio to enjoy it from as well. Some minor drawbacks only: Shower curtain did not stay in the shower stall well, soaking the floor. I did notice noise from the highway all night long so perhaps rooms on the parking lot side are quieter. There is no restaurant or bar so no way to get a drink to take to your room or meeting room. The LCBO is close by so I recommend bringing your own if you want it but it was too late in the day in our case. There is a Boston Pizza literally in the parking lot but obviously you can't bring a glass of wine across the parking lot. Otherwise, it met our needs and was comfortable

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Shawkir, I'm so glad you enjoyed our hotel and amenities! Reflections like yours highlight what we are doing well and give us areas to improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host your team again. Sincerely, Carolyn Tann-Jacobs General Manager

"Oragneville's finest!"

4
05/10/2016

I have to give the staff there many thumbs up, they all have great attitudes and take great care of you. My room was very clean and modern although the washroom was a little tired and could use a little TLC. Breakfast was really good, it was a quick, tasty start to the day. The hotel has a quiet atmosphere but the rooms that face Hwy 10 are noisy from truck traffic at night (I never knew Hwy 10 was so busy). I had a great stay and I'm looking forward to staying here again.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Roland T, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Carolyn Tann-Jacobs General Manager

"Great hotel! "

4
02/10/2016

We stayed for a wedding at a nearby lodge. It was a very busy weekend and I had a hard time getting the room for two nights in a row. I started with one night and called back several times and finally a King Suite became available - the price was reasonable for the area. Hotel room was clean, bright and very modern. Comfy bed great selection of pillows, a living room and a kitchenette. Perfect for families. Our son stayed on the pullout couch and had no complaints. The pool was on the smaller side and a little too warm, but clean. The free breakfast was fantastic! Make your own waffles, eggs, breakfast meats, home fries, cereal - something for everyone. The only complaint is that there is only one elevator which made for long waits. Highly recommend this hotel and would stay again.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Jamie J, Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you recognizing our strengths while providing us some areas of opportunity. It is feedback like yours which fosters improvement for future stays. Best, Carolyn Tann-Jacobs General Manager

"Nice place to stay"

4
25/09/2016

Stayed here for two nights and the rooms were very nice. Front desk staff could have been more friendly but they were busy and may have been at the end of their day. The location and facilities are great. It is away from all the chaos of the main business area and having the restaurant right next door is a nice bonus. I will stay here again.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Heddwas, We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms as well as our great location. Please plan to visit us again the next time you travel to the area. Best, Carolyn Tann-Jacobs General Manager

"Clean Facilities and Friendly Staff"

5
18/09/2016

I stayed at this hotel when travelling to Orangeville for business. Very clean facilities and friendly staff!!!! Situated close to the center of town, I highly recommend this hotel for the business traveller!

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear EricSMJC, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while traveling on business. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Carolyn Tann-Jacobs General Manager

"Great stay at the Best Western Plus "

5
17/09/2016

I visited the Best Western Plus for a one night stay and was very pleased. From the friendly service at the front desk on arrival, to the clean and comfortable rooms I had a very enjoyable stay and would definitely recommend this hotel to both families or business travel. Great location with many restaurant options in the area.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear sunnygirlToronto, Sincere thanks for taking the time to share your review. It's encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward to your return trip. Best, Carolyn Tann-Jacobs General Manager

"Excellent hotel"

5
15/09/2016

We stayed 4 days from 29. august in room 229 at this Best Western. Everything was excellent: A big room with good beds and furniture. Good cleaning all over in the hotel. Friendly service in reception Excellent breakfast, served by friendly breakfast-ladies. This fairly new Best Western is located on a hill-side in the east periphery of Orangeville. Close to highway 10, but there are almost no trafic-noise. The building has a very good noise-lagging. I can recommend this hotel.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear LN1946, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Carolyn Tann-Jacobs General Manager

"Great Stay close to Town"

5
12/09/2016

This Hotel is new and situated on a hill overlooking the historic downtown streets . Stroll through the farmers market and sampled some of the towns great markets and restaurants. I will return ! Cheers ! DT

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Don T, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Carolyn Tann-Jacobs General Manager

"A great hotel"

5
12/09/2016

The only hotel near downtown Orangeville. Right on Highway 10. A new property, very nice interior. Excellent free breakfast. The rooms include a kitchenette and sitting area (suites). The beds are comfortable

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Oakville89, I'm so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our amenities ample. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Carolyn Tann-Jacobs General Manager

"Great Stay"

5
09/09/2016

I have stayed numerous times at this particular hotel.I am always thoroughly impressed with this particular property. The room I received was clean, spacious and very well appointed.The breakfast items have been upgraded and were enjoyed by all. But what sets this hotel apart is the staff. Everyone I experienced from the front desk staff, maintenance to the Manager was smiling and happy and went out of their way to make you feel at home. It looks at though they have established a great work environment that keeps staff happy and it shows.Keep up the great job

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear mike6474, Thank you for your review and recommendation of our modern hotel and wonderful staff. I'm pleased to hear that our staff's excellence in service made for a nice experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Carolyn Tann-Jacobs General Manager

"Pleasant stay"

5
26/08/2016

This hotel is very nice. Everything is very clean and the breakfast is excellent. I would recommend this hotel. The only downfall is the price. I think it is overpriced for the area. It is also close to Boston Pizza which is very handy.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear jackiee123, I'm thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It's wonderful to know you enjoyed our clean rooms and ample breakfast. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Carolyn Tann-Jacobs General Manager

"Passing through Orangevillle. "

4
24/08/2016

Passing through on the way to Lake Huron, tired and spotted this hotel on a hill. None others in the area we could find. Very nice convention setup. Rooms spacious. Liked walk in shower and comfortable bed. But the price for a senior no reservation rate was high for the area I thought. Again in keeping with large city or airport prices. Certainly the most upscale Best Western we have ever seen in the States. Just passing through.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear NavyDawg0347, Thank you for taking the time to write a review. I'm pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Carolyn Tann-Jacobs General Manager

"Amazing Stay and will be back for sure."

5
16/08/2016

This hotel is awesome. The rooms are amazing. The height of the ceiling makes you feel like there is so much room. The sitting area is nice to just chill instead of sitting on a bed. The beds are so comfortable and tons of pillows. The breakfast in the morning was amazing. This is a great place to stay.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Tina H, It's nice to hear from you. We appreciate you choosing us and I'm delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. We look forward to hosting you again. Best, Carolyn Tann-Jacobs General Manager

"Superb Stay, Excellent Room and Fantastic Staff"

5
15/08/2016

The hotel itself is spotless and well appointed. My room was excellent, quiet and the staff was very accommodating. I had the opportunity to meet the General manger and she was extremely attentive to my needs as a business traveler (room location and such). I highly recommend staying here and it is my go to place when I am in the area.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Jsp P, We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms as well as our friendly associates. We are delighted to be your hotel of choice in the area. Best, Carolyn Tann-Jacobs General Manager

"Very comfortable "

4
14/08/2016

We stayed one night and it was a very nice stay. We arrived a bit early and the front desk was very accommodating in getting us into a room. The room was large with 2 queen beds a well stocked kitchenette area, a sitting area and a desk. I really like that the bathroom has the sink/mirror area outside the bathroom. The beds were comfortable and the room was clean. The a/c was quiet, although we did have some problems with it but my husband sorted it out and in the end all was good. The only negative was the breakfast...The hot food was not great. It is a bit expensive (almost $200) which I found high in comparison to other similar cities but it was clean, comfortable and quiet which are my 3 top priorities so I was willing to pay the price.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear VenaScott, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Carolyn Tann-Jacobs General Manager

"Puts Holiday Inn Express to shame"

4
05/08/2016

This is a spacious and spotlessly clean hotel on the edge of town. Large, well furnished rooms with a well equipped kitchenette. I was easily able to have a completely dark room, which is something I have on the top of my needs list. One of the few hotels to actually follow their own green request to guests - my towels were left where I hung them instead of the common lazy practice of replacing them even if they are not left on the floor. The Boston Pizza just across the parking lot is an added bonus for late arrivals after a busy day.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear JGT4, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Carolyn Tann-Jacobs General Manager

"Perfect Wedding Night"

5
03/08/2016

What more can I say? It was the most comfortable stay for the night I could imagine! The bed was wonderful, the breakfast was warm and had something for everyone. Couldn't have asked for more. Beautiful.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Dawn H, Thank you for sharing your review and recommendation. We're pleased to hear our clean hotel, comfortable beds and ample breakfast made for an enjoyable stay. We appreciated having you as our guest, and we hope you'll visit us again soon. Congratulations on your new marriage! Best, Carolyn Tann-Jacobs General Manager

"Nice place to stay and relax"

4
01/08/2016

Hotel lobby was nicely arranged. Hotel personnel were friendly and helful. ROOMS were large with kitchenettes. Beds were very comfortable. Pool and spa were clean. Breakfast was fine. Only downfall, hotel only has one elevator.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear John S, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Carolyn Tann-Jacobs General Manager

"Rooms are nice, Hospitality could use improvement"

3
26/07/2016

The hotel and rooms are nice. Comfy bed, decent breakfast, clean. However, when I checked in to the hotel, the front desk clerk greeted me, then proceeded to answer 6 phone calls while I stood there and waited. It wasn't until a line started to form behind me that she finally checked me in. I had asked for early check in, but my room wasn't ready. I needed the room at the time I had specified so I asked if there were other rooms available. She found me another room that was ready but made me pay an additional $20 for it. I wasn't happy about that since I had asked for early check-in, but I didn't have time to argue. Otherwise, my stay was good.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear ElleMS78, It was kind of you to note our clean rooms, comfy beds and great breakfast despite your poor registration experience. We strive to provide sincere hospitality and we clearly missed the mark. Thank you for your feedback as it allows us to modify and serve our guests better. We hope to have the opportunity to host you again. Sincerely, Carolyn Tann-Jacobs General Manager

"Decent property - too expensive"

3
28/06/2016

I have stayed here twice, both times using points because I find the almost $200 a night price to be atrocious for a hotel in Orangeville. I can stay downtown Toronto for less! The hotel is located on a busy highway, so staying in a room facing the parking lot side is a must. The closest restaurant is a Boston Pizza, so I recommend the 10-20 minute walk it would take to get to something a bit more exciting on Broadway. The buffet breakfast was decent. Had hot food as well as cold food. Pool and hot tub are nice. I checked in for my last stay and was sent to a room that hadn't been made up yet! It also smelled of smoke. I called down and the manager arranged another room for me. She walked me up to it and we were both surprised to see that that room had garbage in the garbage can, a used towel on the sink, and it looked as if someone had been lying on the bed. The manager apologized profusely and phoned down to get me yet another room. I was given two options on the 5th floor (their executive floor or something). The first room smelled the same as the initial room I was in (the manager said it had something to do with the vent and outside air). The second room smelled better, but at least still faced the parking lot. I laughed because the only apparent difference between the 4th and fifth floor rooms was a built in fireplace that wasn't overly romantic looking. The room itself was very hot and I found it difficult to cool down. So, even though there was a problem with two rooms, the manager was extremely helpful and apologetic.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear EuropeSummer2011, I'm very sorry for your arrival experience. I'm glad you found our team hospitable, but I regret the frustration caused. We have already discussed your experience to foster immediate improvements. I have noted your feedback regarding price. We do our very best to keep our rates competitive and market appropriate in addition to offering value add amenities such as internet and breakfast. We value all your comments as they allows us to monitor and improve the guest experience. We appreciate your return visit. Sincerely, Carolyn Tann-Jacobs General Manager

"Great Place to Stay if visiting the Headwaters"

5
28/06/2016

Excellent hotel located 45 minutes from downtown Toronto. Perfect for visiting the area known as the Headwaters and highest elevation in Ontario. Great staff, 10 on cleanliness, nice spa and pool area. Breakfast is not overwhelming but one of the few places I stayed in where eggs tasted as eggs. This the best hotel in the region so book well in advance of your journey as it is always sold out. Recently sold so it may become a Marriot. I was told this by one of the staff.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Mike B, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit. Best, Carolyn Tann-Jacobs General Manager

"By far Best Hotel in a 40KM radius"

5
22/06/2016

Well located ,next to town, beside a restaurant Boston Pizza , excellent rooms large excellent beds, very clean and well kept. Nice breakfast included. Plenty of parking. Courteous staff . Absolutely NO COMPARISON with surrounding cheap motels. Book ahead and little price difference well worth it............

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear webark, As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Best, Carolyn Tann-Jacobs General Manager

"Regarding time of check in."

5
20/06/2016

Was attending a wedding close by. The wedding was at 4 and check in was at 3. I requested an early check in, and was advised to call back before I left home. I called the morning of the check in and was pleasantly surprised to hear that my room was ready already, Yay, I had lots of time to come and get ready for the wedding.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Betty P, Sincere thanks for taking the time to share your review. It's encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward to your return trip. Best, Carolyn Tann-Jacobs General Manager

"Best sleep ever"

5
10/06/2016

A big thank you to the great staff you made my night stay wonderful...All of the amenities available to me were helpful. Hope to stay there again. Loved my kitchenette. Loved my Bed!! The lighting in the hallway..smart

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Cindy W, Thanks for your time in reviewing your experience. It's encouraging to know you enjoyed our service, amenities and accommodations. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again on a return visit. Best, Carolyn Tann-Jacobs General Manager

"Best hotel in the area"

4
29/05/2016

Great hotel with excellent staff and facilities including indoor pool, exercise room, spa service and very caring and attentive staff. Not far from restaurants and stores. Lots of available tables in the breakfast area. Boston Pizza restaurant next door about 2 kilometres away from restaurant called FORAGE owner by a Michelin Star Chef and his wife who is a Cordon Blue Chef.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Marc R, I'm thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It's wonderful to know you enjoyed our friendly service and amenities. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Carolyn Tann-Jacobs General Manager

"Very Nice"

4
23/05/2016

I have always stayed in this hotel when I visit my family in Orangeville. It is always clean, well maintained and the employees are very pleasant and helpful with anything you nee, from directions to forgotten items.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Pamela D K, Our staff makes sincere hospitality their priority; I'm glad you enjoyed our friendly associates and location. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Carolyn Tann-Jacobs General Manager

"Nice Hotel in Orangeville"

5
19/05/2016

This Best Western Hotel in Orangeville seems to be new, we did have a room on the fifth floor (520), the view on the roof was.... but the room was great , i did have a nice siting corner and a smal kitchen and a working desk, we did have a double queen, we did have a snack next-door with was ok, the breakfast is a standard one.. the pool and gym looks ok, the price a little high, but this is because we think they are the only one with a proper accommodation. one minus point in the morning, the elevator broke down so we had to carry our luggage from the fifth floor down to the lobby level.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear IAPA-TRAVELER, Sincere thanks for taking the time to share your review. It's encouraging to know that your stay was pleasant. I'm very sorry for the inconvenience you experienced upon your departure. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward to your return trip. Best, Carolyn Tann-Jacobs General Manager

"Very nice!"

4
12/05/2016

In the states I would stay at a Best Western unless I had to, but this is a VERY nice hotel. Staff is very friendly, hotel is clean and modern, and I would highly recommend. Location is close to multiple restaurants and stores; right off of the main highway.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Mkola4, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms and great location, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write. Best, Carolyn Tann-Jacobs General Manager

"Nice enough hotel, but be wary"

2
05/05/2016

I have stayed at this hotel in the past and it is nice, but my last trip they changed the cost of the night from when I booked it, to when I checked out. I had a reservation for the end of this month and I needed to shorten my stay, they have now instituted a 2 night minimum, I am forced to pay for a night I don't need or stay elsewhere. This hotel seems more concerned in getting as much money from you than good customer service. I would advise you take screen shots or print off your bookings if you decide to stay here.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear JJacques99, I'm very sorry for any confusion regarding your reservations. We will always honor the booking rules at the time of reservation. When a reservation is modified to change the length of stay; it too has to meet the booking requirements in place. I regret any frustration caused and will certainly take your comments under consideration. We appreciate your patronage and hope to see you again. Sincerely, Carolyn Tann-Jacobs General Manager

"Great weekend visit"

4
01/05/2016

Just home from a weekend at the best western. We were there for a AGM of a winter sport. A nice hotel but a little over priced, oh yea bring your own pillow if you don't like hard ones. The best part would be the staff. I have been fighting a cough so I brought along some tea and honey. No kettle so I just used the coffee machine to get the water hot. So after being out all day, I returned to a note from Paula who cleaned my room saying that she saw that I brought my tea so she left a kettle in the room. Customer service at its best.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear JANET B, We take pride in providing the best accommodations and service, so your compliments are appreciated. I'm delighted to learn your stay was pleasant. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel. Best, Carolyn Tann-Jacobs General Manager

"a very good stay for my sons wedding"

5
25/04/2016

this was a very good hotel, the hotel and rooms were very clean, it has an excvellent location,great location, the staff were excellent and very helpful, the breakfast provided was very extensive and tasty.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear donaldi394, Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant and we appreciate you choosing us. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. Congratulations on your son'y new marriage. Best, Carolyn Tann-Jacobs General Manager

"Good stay"

4
08/04/2016

Stayed here for a girls weekend. Though we didn't spend much time here, hotel was clean, easy check-in and good view. Only downfall was the breakfast. Nothing overly spectacular - thought it would be better considering it's a PLUS location. Would stay again.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear hahamysock, We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms as well as our pretty views. We value your feedback which highlights our successes and an area for improvement as it allows us to monitor and improve upon the guest experience. Please plan to visit us again the next time you travel to the area. Best, Carolyn Tann-Jacobs General Manager

"Love this place!"

5
05/04/2016

This was by far one of the most comfortable hotel rooms I have ever had. The location is great, the staff is friendly, and the free breakfast is amazing. I loved having the mini-suite with the couch area, and the kitchenette was really handy. I stayed at the Howard Johnson in Orangeville in the past, but the Best Western is a million times better. I would most definitely stay again.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear CanadianGirlToronto, As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Best, Carolyn Tann-Jacobs General Manager

"Basketball Parents"

5
29/03/2016

We stayed six weekends from October 2015 through March 2016. Each visit was as pleasant as the first. Front Counter staff Lavi & Pauline were always friendly and professional. Breakfast personnel were always pleasant. Service and food quality were great. Rooms were well decorated and in top shape, beds very comfortable. I would highly recommend this facility to anyone travelling to the Orangeville area.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Gatorlite, Thank you for taking the time to share your review with us and other travelers. I'm pleased to hear that you were able to enjoy our comfortable accommodations and friendly service while in town attending basketball games. There is no better compliment than a return visit, so we delighted to be your hotel of choice. Best, Carolyn Tann-Jacobs General Manager

"Loved my visit to Orangeville"

5
28/03/2016

What a beautiful hotel, close to everything I needed, easy to find. Great friendly staff. Thanks for a relaxing and comfortable stay. I will definitely stay at this hotel when I visit Orangeville again.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear Trish C, Sincere thanks for taking the time to share your review. It's encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward to your return trip. Best, Carolyn Tann-Jacobs General Manager

"peaceful and clean"

5
22/03/2016

We stayed here for two nights in September 2015 in a king suite with jacuzzi facing the hyway and then one night on Christmas day in a room with a king bed facing the parking lot. Both visits were exceptional in that the rooms were clean and well kept. The staff was friendly and accommodating. When we asked for a late check out on Boxing Day it was not a problem whatsoever and we were happily accommodated. The pool area was decent and the pool was warm. We were pleasantly surprised that there was a hot tub as well. We did not notice any difference in the noise level on either side of the hotel, nor did we notice any real noise from other rooms. The hotel was packed over labour day weekend with not a room to spare but it still seemed fairly quiet. The free breakfast was very good for being free. There was lots to choose from including hot eggs and deep fried homefries, fresh fruit, yogurt, toast and limitless coffee and juice. Definitely superior to the many continental breakfasts offered by other hotels which pale in comparison to the breakfast offered here. Breakfast ladies were also very nice. The toiletries provided in the bathroom are all organic and amazing. Would love to stay here again and will definitely do so when the opportunity presents itself.

ConcordHospitality, General Manager at BEST WESTERN PLUS Orangeville Inn & Suites, responded to this review
Dear reneesonic, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stays were enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit. Best, Carolyn Tann-Jacobs General Manager

"met all expectations"

5
11/03/2016

best hotel in area. breakfast simple but healthy and practical for early departures. never been disappointed with many "ski-race" stays over past 6 years. good sound-proofing in rooms. amenities v. good

"High quality a a reasonble price"

5
08/03/2016

We were in town for a wedding and this hotel allowed us to check in early so we had time to relax, change and still make it to the wedding on time. This hotel is very attractive. We stayed on the top - 5th - floor. King suites with marble bathroom, kitchenette, sitting area, fireplace etc etc. We felt the price paid was very reasonable compared to the quality of the hotel and the room. Highly recommended. Breakfast superior to most breakfasts we have had at other hotels and it was included in the price.

"Best Western is Best in Class!"

5
05/03/2016

I had the pleasure of staying here on March 3rd, 2016 - and it was a great experience. A VERY friendly welcome at the reception desk; a lovely suite (so appreciated the kitchenette so I could make my protein shakes, etc. - coffee maker in the room, but I'm a tea drinker, so it would have been nice to have tea bags as an option - they were available downstairs though with a nice selection); the shower was great, the towels are lovely; the bed is divine with a great choice of pillows (I like the soft ones) - the room is clean and it was cool, which I love. I would recommend asking for a room on the opposite side of the highway though as I could hear the trucks in the night. Staff are amazing and very customer oriented. Loved the Fitness Center - had it all to myself! Updated and awesome equipment, weights, yoga mats, etc. Appreciated the lighted hallways too as my room was at the very end of the hall.

"Always a great stay!"

4
18/02/2016

Once again they have out done themselves, fast and easy check in. Room neat as a pin every time. Entire place is always spotless, and towels are replaced regularly at the pool. Keep up the great work.

"Excellent Place"

5
17/02/2016

Stayed here for a weekend baseball tournament and it was great. Conveniently located, check-in was easy, pool was a little noisy with all the kids but that's okay. Would definitely recommend this place to everyone and will be back next year. Very large, clean rooms!

"Reservation"

1
14/02/2016

So far not impressed. 1 hour past check in time. Still no room. And no estimate as to when room will be ready. They are looking at cleaning room now. Will update once we get out of the lobby. Hopefully we get into our room with enough time to change for our dinner reservations tonight

"Great location to ski at Hockley valley at affordable prices"

4
25/01/2016

Loved the suite, clean and contemporary. Suites are the best value with fireplace and sitting area/sofa bed. Great pool and hot tub!!! There is a spa in the basement here too if you book in advance - I have yet to check it out. Continental breakfast simple but very good, with lots of options for adults and picky children. Location is great if you are skiing at Hockley Valley and need an affordable alternative. 10 minutes away from the ski hill

"Stayed for 1 night"

5
23/01/2016

Well let me tell you !!!!! It is a hidden Gem, Rooms are so clean, roomy, and fit for a Queen and King. Had a wonderful stay, the pool. whirlpool, excersise room, was just great. The breakfast included, was also great, fresh and tasteful, The Staff more then helpful and even with winter the tracking in of snow, the lobby etc was always clean. I have recommended this place to many, and if you go there you will not be disappointed.

"VERY NICE PLACE"

4
13/01/2016

Stayed 2 nights mid-week for business. Pricing was on the high side, but the room was very comfortable, quiet and enjoyable. Front desk people were helpful and professional. Fitness area was functional with working equipment. Salt water pool indoors was pleasant and a treat with winter and snow outside. Breakfast was delicious with a good mix of fruits, cereal as well as sausage and eggs. Clean and inviting!

"Expensive, but great stay"

4
12/01/2016

We stayed over on New Year's Eve and we found this hotel met all of our needs by providing friendly, professional service and and very clean room. The hotel itself (lobby) as well as our room was beautiful, and well appointed. The big downside was it being so expensive for one night. Other, smaller downsides included: extremely slow elevator and a very so-so great breakfast (low selection, average quality and taste) but at least there was something to eat included in the price! I was also impressed that breakfast was offered on New Year's Day and that service was still fast despite the hotel being short staffed. Oh and the parking and wifi were also included so thumbs up to that!

"A+"

5
03/01/2016

My husband and I had a very good experience staying at this hotel. We were attending a family wedding and many of the guests were there for that event. We would recommend it highly to any one visiting the Orangeville area. It is relatively close to Toronto and many other wonderful places to visit. The staff were friendly and helpful. We would have gladly stayed longer had it been necessary!

"Excellent Stay"

5
28/12/2015

A one night stay in Orangeville. Thought the hotel pricing was high for this area. This was not the case. The quality of the room, the service of all employees and a great breakfast all combined for a great experience. Have already recommended to others. Well worth the price. Great value!

"Just for a night"

4
14/12/2015

Always a nice spot to stay, rooms are clean and fresh, good continental breakfast, Boston Pizza just next door eliminates driving. Shopping and more restraunts just down the road. A little noisy if on the road side, get the parking lot side if you can

"Excellent in all categories"

5
13/12/2015

I was with a group of women hiking in the area. The hotel made for an excellent centre. The rooms were large and very well equipped. The little kitchenette area excellent for making a cup of tea etc. Breakfast provided a good selection for every taste. The hotel was handy for walking to restaurants in Orangeville. Can thoroughly recommend.

"Thoroughly Impressed"

5
06/12/2015

The service was impeccable, from all staff except one. She seemed very distraught, probably having a bad day, which we all have. The room was average clean, however we all have standards right. 5 star

"Best Western like I've never seen before"

5
02/12/2015

It was our girls weekend so of course, time to be pampered. This Best Western was able to do that! We started by making an appointment at Spa O, on-site, and indulged in a pedicure. Very nice staff and pleasant environment. We checked into our room and were very pleased with the accommodations. The room was immaculately clean and the beds were quite comfortable. After dinner, we returned to take a dip in the pool and soak in the hot tub. Very enjoyable! The only negative thing was the price. There was an event taking place in the banquet hall so of course the room rates were jacked up to astronomical prices, especially for Orangeville. But otherwise, it was a beautiful property to stay at and I would certainly recommend it.

"Beautiful hotel, spacious rooms but...some gross findings..."

3
01/12/2015

My daughter and I stayed here for a gymnastics competition. I had enough Airmiles, so I booked it through them. The staff were pleasant, the room was very spacious with high ceilings 2 queen beds and a pullout, the breakfast was very nice, much better than most hotels I had stayed in. After we had breakfast I had a shower. My daughter and I had both woken up very stuffed up and when I was in the shower I noticed that the bathroom vent was covered in dust, disgusting. I also noticed that the tiles just outside of the tub had specks on them, I thought maybe it was the pattern, but no, the other tiles were not like that. After getting out and looking closely there were lots of these specks just outside the shower and over the door - very high up, it looked like blood spots. I took pictures and went down to the front desk to tell them, again very pleasant and said she would tell housekeeping. When we were checking out she said she would give me a discount, but because i had used Airmiles, that was not possible. I took the manager's card and said I would email. I emailed 2 days ago and still no response, we were very grossed out about the bathroom - there had also been a bug in the bathtub before I went it but that can happen anywhere. Not sure if I would go back and this review may have been different if I had received a response.

"Great hotel"

5
30/11/2015

Very nice suite rooms. Very clean. Spacious hotel. Great location, close to recreation centre. Good breakfast. Pleasant staff. Will definitely stay again if in the area. WiFi seemed to work well. Right next door to Boston Pizza - convenient.

"Breakfast above average...housekeeping NOT"

3
24/11/2015

We have just returned from a 3 night stay in a ground floor jacuzzi suite. Everything was great from check-in to check-out except the housekeeping. Our second day we were asked if we needed towels around 9am. We didn't as we had just arrived very late the night before. We left only to return many hours later to an unmade room. Housekeeping was gone for the day, so the front desk clerk emptied our garbage and brought us some towels. While I was thankful for that, for what we paid, I expect daily housekeeping. The next day, in spite of having left a voice mail on the housekeeping supervisor's extension about the issue the day before, we again returned to a room that had not been made up. Luckily we were going out again and housekeeping was still there, so we let the front desk know our room had not been made up again. It was cleaned by the time we returned. Other than that, no complaints. I will add that the front desk staff were among the friendliest I have encountered in many hotel stays in spite of having to double as housekeepers.

"Very Relaxing Enviroment"

5
23/11/2015

We had an excellent stay at this hotel. The rooms were nice, bed comfortable and the atmosphere so relaxing. The pool was clean and nice temp. and the breakfast was very good a full breakfast not just muffins. Definitely would go back. The only suggestion would be to have a nice restaurant /bar in hotel. Boston Pizza is walking distance but was busy and noisy and food was not that great.

"Great front desk staff"

4
11/11/2015

From check in to check out three days later the front desk ladies were very helpful and pleasant. My suite was clean and comfortable, the buffet breakfast was very good and, although there were young athletes staying at the hotel, it was quiet. The only criticism I have is that the wi-fi in my room only worked sporadically.

"Hotel feedback"

5
10/11/2015

the employees were very pleasant and professional and the hotel was very clean. The breakfast eggs were suppose to be poached but were not cooked enough and the sausage was overcooked. The front desk employees were very good with directions and check in and check out,

"Clean hotel with great breakfast"

4
01/11/2015

Suite was very clean. Checked in at noon and room was already available. Breakfast buffet the next day was delicious- make your own waffles, various breads and pastries, sausages and bacon! Good value hotel that is close to the highway.

"Great place to stay"

5
29/10/2015

We were in town on business from North Carolina and had a great experience here. The check in was a breeze and I was upgraded to a better suite for convenience purposes. Work out facility was great and setup well. Rooms were clean and noise was not a problem, even with my room being located on the 1st floor facing the highway. I enjoyed every minute of my stay. Will be back soon.

"Fantastic Hotel"

5
28/10/2015

One of the best, BEST WESTERN hotels I have stayed in. Large clean rooms, great staff, Ask for a room with a jacuzzi and fireplace. The meeting rooms are well appointed and the banquet food was great..

"Nice and clean hotel"

5
27/10/2015

Had a very nice experience in this clean hotel. Breakfast is very good. Rooms are good size and clean. Bed was very comfortable. Only trouble was the three keys stopped working. Don't know why as they were in three different spots and made sure not next to anything magnetic. The problem was fixed expediently. Would recommend this hotel without reservation.

"Amazing!!!"

5
19/10/2015

After driving two hours from Madoc, Ontario to Orangeville, my family and I were exhausted and needed to find a place to sleep. We looked for a long time and found nothing of interest to us until we saw the “Best Western”, a huge and beautiful hotel . We expected it to be quite expensive, but my mother decided to go in and found it was very affordable. The beds were huge and comfortable and the room was perfect for the four of us. The room had a large bathroom and a separate living area with a couch, computer desk, sink, mini fridge, and a coffee maker with complimentary coffee and tea bags. If the hotel room itself wasn't perfect enough, the facility also had a hot tub and pool. The water was very clean and warm. There were even clean towels right at your reach. (The inside pool was on the last floor I believe and I was able to find all the other great things they had like the spa and fitness room for our use.) The pool, spa, and fitness rooms were all very easy to access. In the morning, we were pleasantly surprised that down in the lobby there was a complimentary breakfast. They offered many different foods such as, waffles, eggs, cereals, yogurts, and breads . The food tasted amazing and was very fresh. In the lobby dining area where we ate, there were many windows so that we could see the beautiful view outside and enjoy some sunlight while eating. The service was very good and always nic. They were helpful and we had access to many varieties of movies from dramas, comedies, and even horrors which we were able to watch on the flat screen TV in our room! The housekeeping service cleaned the room when we went out and we'd come back to perfectly made beds, new shampoos, conditioners, soaps and a very clean room. Our stay was amazing! The staff were very nice and helpful, the food was amazing and very fresh, the hotel was very clean and beautiful with many fun things to do during our time there. We'd love to stay again when return to the Orangeville area.

"Visited from England and stay for family wedding in locality"

5
14/10/2015

Reservation easily made with charming and helpful Sales Manager. My questions were answered honestly and this hotel is of an excellent standard. Rooms are large, clean and facilities exactly as described. All staff are polite and exceptionally helpful. Breakfast is of a good standard - all the better for the fact that metal cutlery is provided and china plates and mugs rather than polystyrene. Easy to find being located immediately adjacent to Highway 10. All in all an establishment I strongly recommend if necessary to stay in Orangeville.

"Best Western Minus?"

2
13/10/2015

We were in town for a wedding and had limited options so we were forced to book here. At the price we paid I was looking forward to a pleasant stay. Unfortunately my room was not ready for a 3pm booking. Staff were very rude and told us they were fully booked the night before so we would just have to wait. This was very inconvenient as we were on a tight schedule and a shuttle bus was waiting for us to take us to the wedding venue. Luckily, we had other friends with a room and were able to get ready there. I had already paid, so it was only when I insisted on getting a partial refund that they magically were able to give me a room that was ready, but not assigned to me. This kind of prioritization should already be built into their business processes. Rather than feeling welcome, we felt like a nuisance, for something that wasn't even our fault. When we finally got our room, it smelled like cigarettes and was pretty run down. The only saving grace was that the beds were very comfortable. Nevertheless, I will not be coming here again, or any Best Western for that matter.

"A pleasant stay in Orangeville"

5
12/10/2015

The hotel is very clean and comfortable. It is very accessible to the highway, so it was easy to find. The breakfast buffet was very extensive and offered a great selection of waffles, poached eggs, cereals, yogurt, and breads. We enjoyed our stay very much and if we have an occasion to visit Orangeville again would certainly be very happy to stay there again.

"Very nice"

5
11/10/2015

Very clean and surprisingly nice. Much higher quality than your standard Best Western. Wi-Fi was a little slow but that is my only complaint. Front desk staff was very kind. Would definitely recommend.

"Fantabulous hotel!"

5
28/09/2015

This Best Western is a great hotel for families, in a great neighbourhood with lots of food options. It has lovely spa facilities, such as a great pool, hot tub, gym, and sauna. My family often stays there for 1 to 2 nights every weekend, as it's close to our ski club. The staff is excellent and friendly. The breakfast is included, with a great pancake machine!

"Very nice"

5
28/09/2015

I had the pleasure of speaking here and staying at this very nice hotel. Very clean spacious and comfortable rooms. Good wifi, parking. Free excellent full breakfast is included. Right next door to the Boston pizza for lunch and dinner. If in Orangeville this is the place to stay! Thank you for your hospitality and will be back.

"Last minute find"

3
25/09/2015

We found this hotel late at night and were delighted to find somewhere decent to stay. The check-in was very friendly. The pizza restaurant across the way had decent food and a good selection besides pizza. The room was nothing to write home about but certainly clean and adequate. The shower was nice and the bed very comfortable. Coffee pot was absent from the machine but that's the only real criticism. If travelling through, then this is a fine stop-over point for a good nights rest. There was no noise from the road and we were very comfortable.

"Beautiful hotel"

5
22/09/2015

This is not your typical Best Western. It's modern and gorgeous with an in house spa. The staff are super helpful and the breakfast was amazing (great selection!). My husband and I stayed in a first floor room with beautiful high ceilings and a great little kitchenette.

"Excellent Stay"

5
17/09/2015

In the states I do not usually like the quality of Best Western Hotels, but my recent BW stays in Canada have been wonderful. This property in Orangeville was clean, beautiful and the bed was great. The front desk employee at check out and check in we very helpful.